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Cisco Systems 6901 IP Phone User Manual

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1. Telephone Number Enter the primary directory number for the end user End users can have multiple lines on their phones Example 26640 John Doe s internal company telephone number Click Save Proceed to the section Configuring the Phone page D 3 Configuring the Phone Step 1 Step 2 Step 3 Step 1 To identify the user s phone model and protocol follow these steps Procedure From Cisco Unified Communications Manager administration choose Device gt Phone Click Add New Select the user s phone model from the Phone Type drop down list then click Next The Phone Configuration window appears On the Phone Configuration window you can use the default values for most of the fields To configure the required fields and some key additional fields follow these steps Procedure For the required fields possible values can be configured as follows D Note The configuration is based on the example of user johndoe a In the Device Information pane of this window MAC Address Enter the MAC address of the phone which is listed on a sticker on the backside of phone Make sure that the value comprises 12 hexadecimal characters Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP OL 23874 01 i D 3 Appendix D Basic Phone Administration Steps lal Configuring the Phone Example 00127F576611 MAC address on John Doe
2. CHAPTER i Configuring Settings on the Cisco Unified IP Phone The Cisco Unified IP Phone includes configurable network settings that you may need to modify before the phone is functional for your users You can access view and change the network settings on the phone by accessing the Interactive Voice Response IVR Other configuration settings may be configured in Cisco Unified Communications Manager Administration This chapter includes the following topics e Configuring Settings on the Cisco Unified IP Phone page 4 1 e Accessing the Phone Configuration Settings page 4 2 Configuring Settings on the Cisco Unified IP Phone Before the Cisco Unified IP Phone can function you must configure the network setting on the phone You can review the phone s configuration settings by using the phone s IVR When the phone is connected to a network with a DHCP server you can use the DHCP server to configure the network settings You can also manually configure the phone by accessing the IVR Phone Settings Options OL 23874 01 Table 4 1 describes the Phone Settings Options that can be configured on the IVR Table 4 1 Network Menu Options Option Description DHCP Indicates whether the phone has DHCP enabled or disabled When DHCP is enabled the DHCP server assigns the phone an Paddress the subnet mask default router and TFTP Server When DHCP 1s disabled the administrator must manually assign the IP address subnet mask d
3. e Network and Access Ports page 3 2 e Handset page 3 3 e Speakerphone Cisco Unified IP Phone 6911 Only page 3 3 Network and Access Ports The back of the Cisco Unified IP Phone 6901 includes a network port which the phone uses to connect to the network The port supports 10 100 Mbps half or full duplex connections to external devices You can use either Category 3 5 Se cabling for 10 Mbps connections but you must use Category 5 5e for 100 Mbps connections The back of the Cisco Unified IP Phone 6911 includes these ports e Network port Labeled Network e Access port Labeled Computer Note Only the Cisco Unified IP Phone 6911 has a PC port The Cisco Unified IP Phone 6901 does not have a PC port Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP 3 2 OL 23874 01 Chapter3 Setting Up the Cisco Unified IP Phone Handset Understanding the Cisco Unified IP Phone 6901 and 6911 Components W Each port supports 10 100 Mbps half or full duplex connections to external devices You can use either Category 3 5 5e cabling for 10 Mbps connections but you must use Category 5 5e for 100 Mbps connections Use the network port to connect the phone to the network You must use a straight through cable on this port The phone can also obtain inline power from a switch over this connection See the Adding Phones to the Cisco Unified Communications Mana
4. Codec mismatch between the phone The RxType and the TxType statistics show the codec that is being used for a and another device conversation between this Cisco Unified IP phone and the other device The values of these statistics should match If they do not verify that the other device can handle the codec conversation or that a transcoder is in place to handle the service Sound sample mismatch between the The RxSize and the TxSize statistics show the size of the voice packets that are phone and another device being used in a conversation between this Cisco Unified IP phone and the other device The values of these statistics should match Gaps in voice calls Check the AvgJtr and the MaxJtr statistics A large variance between these statistics might indicate a problem with jitter on the network or periodic high rates of network activity Loopback condition A loopback condition can occur when the following conditions are met e The SW Port Configuration option in the Network Configuration menu on the phone is set to 10 Half 10 BaseT half duplex e The phone receives power from an external power supply e The phone is powered down the power supply is disconnected In this case the switch port on the phone can become disabled and the following message will appear in the switch console log HALF_DUX_COLLISION_EXCEED_THRESHOLD To resolve this problem re enable the port from the switch One way audio When at leas
5. Total number of multicast packets transmitted by the phone Neighbor Device ID Identifier of a device connected to this port discovered by CDP protocol or LLDP Neighbor IP Address IP address of the neighbor device discovered by CDP protocol Neighbor Port Neighbor device port to which the phone is connected discovered by CDP protocol Port Information Speed and duplex information Device Logs The following device logs hyperlinks on a phone s web page provide information you can use to help monitor and troubleshoot the phone To access a device log area access the web page for the phone as described in the Accessing the Web Page for a Phone section on page 6 2 e Console Logs Includes hyperlinks to individual log files The console log files include debug and error messages received on the phone Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP OL 23874 01 6 9 Chapter6 Monitoring the Cisco Unified IP Phone Remotely Ms Device Logs e Core Dumps Includes hyperlinks to individual dump files The core dump files include data from a phone crash e Status Messages Displays up to the 30 most recent status messages that the phone has generated since it was last powered up You can also see this information from the Status Messages screen on the Web page of the phone Table 6 6 describes the status messages that may be displayed e Debug
6. In some cases you might not want to use auto registration for example if you want to assign a specific directory number to the phone For information about enabling auto registration go to the Enabling Auto Registration section in the Cisco Unified Communications Manager Administration Guide When you configure the cluster for mixed mode through the Cisco CTL client auto registration is automatically disabled When you configure the cluster for non secure mode through the Cisco CTL client auto registration is automatically enabled Related Topics e Adding Phones with Auto Registration and TAPS page 2 9 e Adding Phones with Cisco Unified Communications Manager Administration page 2 10 e Adding Phones Using the BAT Phone Template page 2 10 Adding Phones with Auto Registration and TAPS Note Note You can add phones with auto registration and TAPS the Tool for Auto Registered Phones Support without first gathering MAC addresses from phones TAPS works with the Bulk Administration Tool BAT to update a batch of phones that were already added to the Cisco Unified Communications Manager database with dummy MAC addresses Use TAPS to update MAC addresses and download pre defined configurations for phones Cisco recommends you use auto registration and TAPS to add less than 100 phones to your network To add more than 100 phones to your network use the Bulk Administration Tool BAT See the Adding Phones Using t
7. Installing Cisco Unified IP Phones After you have added the phones to the Cisco Unified Communications Manager database you can complete the phone installation You or the phone users can install the phone at the users s location N Note Upgrade the phone with the current firmware image before you install the phone For information about upgrading refer to the Readme file for your phone located at http tools cisco com support downloads go Redirect x mdfid 278875 240 For instructions on upgrading the firmware see the Release Notes located at http www cisco com en US products ps 10326 prod_release_notes_list html After the phone is connected to the network the phone startup process begins and the phone registers with Cisco Unified Communications Manager To finish installing the phone configure the network settings on the phone depending on whether you enable or disable DHCP service If you used auto registration you need to update the specific configuration information for the phone such as associating the phone with a user changing the button table or directory number Checklist for Installing the Cisco Unified IP Phone 6901 and 6911 Table 1 9 provides an overview and checklist of installation tasks for the Cisco Unified IP Phone 6901 and 6911 The list presents a suggested order to guide you through the phone installation Some tasks are optional depending on your system and user needs For detailed procedures a
8. Phone gt Find from Cisco Unified Communications Manager Administration to search for the phone based on its MAC Address For information about determining a MAC address see the Using Cisco Unified IP Phones with Different Protocols section on page 2 11 If the phone is already in the Cisco Unified Communications Manager database its configuration file may be damaged See the Creating a New Configuration File section on page 7 4 for assistance For more information on licensing go to the Licenses for Phones section in the Cisco Unified Communications Manager System Guide Symptom Cisco Unified IP Phone Unable to Obtain IP Address If a phone is unable to obtain an IP address when it starts up the phone may be not be on the same network or VLAN as the DHCP server or the switch port to which the phone is connected may be disabled Make sure that the network or VLAN to which the phone is connected has access to the DHCP server and make sure that the switch port is enabled Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP OL 23874 01 7 5 Chapter7 Troubleshooting and Maintenance E Cisco Unified IP Phone Resets Unexpectedly Cisco Unified IP Phone Resets Unexpectedly If users report that their phones are resetting during calls or while idle on their desk you should investigate the cause If the network connection and Cisco Unified Communications Man
9. Step4 Ifa service has stopped select its radio button and then click the Start button The Service Status symbol changes from a square to an arrow Note A service must be activated before it can be started or stopped To activate a service choose Tools gt Service Activation Creating a New Configuration File If you continue to have problems with a particular phone that other suggestions in this chapter do not resolve the configuration file may be corrupted To create a new configuration file follow these steps Procedure Step1 From Cisco Unified Communications Manager choose Device gt Phone gt Find to locate the phone experiencing problems Step2 Choose Delete to remove the phone from the Cisco Unified Communications Manager database Step3 Add the phone back to the Cisco Unified Communications Manager database See the Adding Phones to the Cisco Unified Communications Manager Database section on page 2 7 for details Step4 Power cycle the phone Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP 7 4 OL 23874 01 Chapter Troubleshooting and Maintenance Resolving Startup Problems W D Note e When you remove a phone from the Cisco Unified Communications Manager database its configuration file is deleted from the Cisco Unified Communications Manager TFTP server The phone s directory number or numbers remain in the Cisco Unifi
10. The value displays as 0 if the connection was set to send only mode Rcevr Octets Total number of payload octets received in RTP data packets by the device since starting reception on the connection Includes packets received from different sources if this is a multicast call The value displays as 0 if the connection was set to send only mode Latency Estimate of the network latency expressed in milliseconds Represents a running average of the round trip delay measured when RTCP receiver report blocks are received Max Jitter Maximum value of instantaneous jitter in milliseconds Sender Size RTP packet size in milliseconds for the transmitted stream Sender Reports Received Number of times RTCP Sender Reports have been received Sender Report Time Received Last time at which an RTCP Sender Report was received Revr Size RTP packet size in milliseconds for the received stream Rcvr Discarded RTP packets received from network but discarded from jitter buffers Revr Reports Received Number of times RTCP Receiver Reports have been received Revr Report Time Received Last time at which an RTCP Receiver Report was received Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP 6 14 OL 23874 01 Chapter6 Monitoring the Cisco Unified IP Phone Remotely Streaming Statistics W 1 When the RTP Control
11. accessing 6 2 Debug Display 6 10 Device Information 6 2 6 3 disabling access to 6 3 Ethernet Information 6 2 6 7 Network 6 2 6 7 Network Configuration 6 4 Network Configuration web page 6 2 preventing access to 6 3 Status Messages 6 2 6 10 Stream 1 6 2 6 13 wideband codec 1 1 WMK E 1 W index X XmlDefault cnf xm 2 5 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP W N 83 OL 23874 01
12. and Users E Telephony Features Available for the Cisco Unified IP Phone For more information on the functions of a service select the name of the parameter or the question mark help button in the Service Parameter Configuration window Table 5 1 Telephony Features for the Cisco Unified IP Phone Feature Description Configuration Reference Agent Greeting Audible Message Waiting Indicator AMWI Allows an agent to create and update a prerecorded greeting that plays at the beginning of a call such as a customer call before the agent begins the conversation with the caller The agent can record greetings and update them as required When a customer calls both the agent and the customer can hear the prerecorded greeting The agent can remain on mute until the greeting ends or answer the call over the greeting All codecs supported for the phone are supported for Agent Greeting calls To enable Agent Greeting in the Cisco Unified CM Administration application choose Device gt Phone and locate the IP Phone that you want to configure Scroll to the Device Information Layout pane and set the Built In Bridge field to On or Default If Built In Bridge is set to Default choose System gt Service Parameter and select the appropriate Server and Service Scroll to the Clusterwide Parameters Device Phone pane and set Builtin Bridge Enable to On A stutter tone from the handset or speakerphone indicates
13. refer to the Cisco Unified IP Phone user guide The guide is available at this URL http www cisco com en US products ps 10326 tsd_products_support_series_home html The specific sections that describe the features in the phone guide are referenced in Table G 1 Table G 1 Cisco Unified IP Phones Feature Support by Protocol Protocol Features SCCP SIP For More Information Calling Features Agent Greeting Supported Supported Basic Call Handling Answering a Call Audible Message Waiting Supported Supported Accessing Voice Messages Indicator AMWI Auto Answer Supported Supported Using a Handset Headset and Cisco Unified IP Phone Speakerphone Using Auto Answer 6911 only Automatic Port Supported Supported Synchronization Cisco Unified IP Phone 6911 only cBarge Supported Supported Advanced Call Handling Using a Shared Line Block external to external Supported Supported transfer Call Back Supported Supported Basic Call Handling Placing a Call Additional Options Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP OL 23874 01 AppendixG Feature Support by Protocol for the Cisco Unified IP Phone 6901 and 6911 Message Waiting Indicator Supported Supported Music on Hold Supported Supported E Table G 1 Cisc
14. 23874 01 APPENDIX D Basic Phone Administration Steps This appendix provides minimum basic configuration steps for you to do the following e Add a new user to Cisco Unified Communications Manager Administration e Configure a new phone for that user e Associate that user to that phone e Complete other basic end user configuration tasks The procedures provide one method for performing these tasks and are not the only way to perform these tasks They are a streamlined approach to get a new user and corresponding phone running on the system These procedures are designed to be used on a mature Cisco Unified Communications Manager system where calling search spaces partitions and other complicated configuration have already been done and are in place for existing users This section contains these topics e Example User Information for These Procedures page D 1 e Adding a User to Cisco Unified Communications Manager page D 2 e Configuring the Phone page D 3 e Performing Final End User Configuration Steps page D 6 Example User Information for These Procedures In the procedures that follow examples are given when possible to illustrate some of the steps Sample user and phone information used throughout these procedures includes e User s Name John Doe e User ID johndoe e Phone model 6901 e Protocol SCCP e MAC address listed on phone 00127F576611 e Five digit internal telephone number 26640 Cisco Unified IP
15. ANY INDIRECT SPECIAL CONSEQUENTIAL OR INCIDENTAL DAMAGES INCLUDING WITHOUT LIMITATION LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and or its affiliates in the U S and other countries To view a list of Cisco trademarks go to this URL www cisco com go trademarks Third party trademarks mentioned are the property of their respective owners The use of the word partner does not imply a partnership relationship between Cisco and any other company 1110R The Java logo is a trademark or registered trademark of Sun Microsystems Inc in the U S or other countries Java PERE Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP 2013 Cisco Systems Inc All rights reserved CONTENTS Preface vii Overview vii Audience vii Organization vii Related Documentation viii Obtaining Documentation Obtaining Support and Security Guidelines ix Document Conventions x CHAPTER 1 An Overview of the Cisco Unified IP Phone 1 1 Understanding the Cisco Unified IP Phone 6901 and 6911 1 2 What Networking Protocols are Used 1 6 What Features are Supported on the Cisco Unified IP Phone 6901 and 6911 1 9 Feature Overview 1 9 Configuring Telephony Features 1 9 Configuring Ne
16. Appendix A Providing Information to Users Via a Website Provides suggestions for setting up a website for providing users with important information about their Cisco Unified IP Phones Appendix B Supporting International Users Provides information about setting up phones in non English environments Appendix C Technical Specifications Provides technical specifications of the Cisco Unified IP Phone Appendix D Basic Phone Administration Steps Provides procedures for basic administration tasks such as adding a user and phone to Cisco Unified Communications Manager and then associating the user to the phone Appendix E Installing the Wall Mount for the Cisco Unified IP Phone 6901 and 6911 Contains instructions for installing the wall mount for the Cisco Unified IP Phone Appendix F Cisco Unified IP Phone Non Lockable Wall Mount Contains instructions for installing the Cisco Unified IP Phone Non Lockable Wall Mount for the Cisco Unified IP Phone 6911 Appendix G Feature Support by Protocol for the Cisco Unified IP Phone 6901 and 6911 Related Documentation Describes the features supported by each protocol SCCP and SIP For more information about Cisco Unified IP Phones or Cisco Unified Communications Manager refer to the following publications Cisco Unified IP Phone 6900 Series Related publications are available at the following URL http
17. C Technical Specifications C 1 Physical and Operating Environment Specifications C 1 Cable Specifications C 2 Network and Access Port Pinouts C 3 APPENDIX D Basic Phone Administration Steps D 1 Example User Information for These Procedures D 1 Adding a User to Cisco Unified Communications Manager D 2 Adding a User From an External LDAP Directory D 2 Adding a User Directly to Cisco Unified Communications Manager D 2 Configuring the Phone D 3 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP ive OL 23874 01 APPENDIX E APPENDIX F APPENDIX G INDEX Performing Final End User Configuration Steps D 6 Installing the Wall Mount for the Cisco Unified IP Phone 6901 and 6911 Installing a Wall Mount for the Cisco Unified IP Phone 6901 E 1 Before You Begin E 2 Installing the Phone on Wall Mount Plate E 3 Installing a Wall Mount for the Cisco Unified IP Phone 6911 E 7 Before You Begin E 7 Installing the Bracket E 8 Cisco Unified IP Phone Non Lockable Wall Mount F 1 ADA Non Lockable Wall Mount Kit for 6900 Series F 1 Components F 2 Before You Begin F 3 Install Non Lockable Wall Mount Kit for Phone F 3 Remove Phone from Non Lockable Wall Mount F 6 Feature Support by Protocol for the Cisco Unified IP Phone 6901 and 6911 E 1 G 1 Contents Hi Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP a
18. Communications Manager Security Guide Note Most security features are available only if a certificate trust list CTL is installed on the phone For more information about the CTL refer to Configuring the Cisco CTL Client chapter in Cisco Unified Communications Manager Security Guide Table 1 5 Overview of Security Features Feature Description Image authentication Signed binary files with the extension zz sgn prevent tampering with the firmware image before it is loaded on a phone Tampering with the image causes a phone to fail the authentication process and reject the new image Customer site certificate installation Each Cisco Unified IP Phone requires a unique certificate for device authentication Phones include a manufacturing installed certificate MIC but for additional security you can specify in Cisco Unified Communications Manager Administration that a certificate be installed by using the Certificate Authority Proxy Function CAPF See the Configuring Security on the Cisco Unified IP Phone section on page 3 10 for more information Device authentication Occurs between the Cisco Unified Communications Manager server and the phone when each entity accepts the certificate of the other entity Determines whether a secure connection between the phone and a Cisco Unified Communications Manager should occur and if necessary creates a secure signaling path between the entities by using TLS protocol Ci
19. Different Protocols section on page 2 11 For detailed instructions about adding phones using the Bulk Administration menu refer to the Cisco Unified Communications Manager Bulk Administration Guide chapter Inserting Phones To add a phone to the Cisco Unified Communications Manager using the BAT phone template follow these steps Procedure From Cisco Unified Communications Manager choose Bulk Administration gt Phones gt Phone Template Click Add New Choose a Phone Type and click Next Enter the details of phone specific parameters like Device Pool Phone Button Template Device Security Profile and so on Click Save From Cisco Unified Communications Manager choose Device gt Phone gt Add New to add a phone using an existing BAT phone template Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP 2 10 OL 23874 01 Chapter2 Preparing to Install the Cisco Unified IP Phone on Your Network Using Cisco Unified IP Phones with Different Protocols Hi Related Topics e Adding Phones with Auto Registration page 2 8 e Adding Phones with Auto Registration and TAPS page 2 9 e Adding Phones with Cisco Unified Communications Manager Administration page 2 10 Using Cisco Unified IP Phones with Different Protocols The Cisco Unified IP Phone can operate with SCCP Skinny Client Control Protocol or SIP Session Initiation Protocol You can conv
20. Display Displays debug messages that might be useful to the Cisco Technical Assistance Center TAC if you require assistance with troubleshooting Status Messages The Status Messages web page displays up to 30 of the most recent status messages that the phone has generated since it was last powered up You can access the Status Messages web page even if the phone is not running Table 6 6 describes the status messages This table also includes possible explanations and actions to troubleshoot errors Table 6 6 Status Messages on the Cisco Unified IP Phone 6900 Series Phones Message Description Possible Explanation and Action CFG file not found The name based and default configura The configuration file for a phone is created when the tion file was not found on the TFTP phone is added to the Cisco Unified Communications Server Manager database If the phone has not been added to the Cisco Unified Communications Manager database the TFTP server generates a CFG File Not Found response e Phone is not registered with Cisco Unified Com munications Manager You must manually add the phone to Cisco Unified Communications Manager if you are not allowing phones to auto register See the Adding Phones to the Cisco Unified Communi cations Manager Database section on page 2 7 for details e If you are using DHCP verify that the DHCP server is pointing to the correct TFTP server e If you are using static IP addresses check t
21. From Cisco Unified Communications Manager Administration choose System gt Enterprise Parameters The Enterprise Parameters Configuration window appears Step2 In the CCMUser Parameters area specify whether a parameter appears on the User Options web pages by choosing one of these values from the Parameter Value drop down list for the parameter e True Option displays on the User Options web pages default except for Show Ring Settings and Show Call Forwarding e False Option does not display on the User Options web pages e Show All Settings All call forward settings display on the User Options web pages default e Hide All Settings No call forward settings display on the User Options web pages e Show Only Call Forward All Only call forward all calls displays on the User Options web pages Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP OL 23874 01 5 11 Chapter5 Configuring Features Templates Services and Users W Managing the User Options Web Pages Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP 5 12 OL 23874 01 CHAPTER Monitoring the Cisco Unified IP Phone Remotely Each Cisco Unified IP Phone has a web page from which you can view a variety of information about the phone including e Device information e Network setup information e Network st
22. Guide Barge and Privacy chapter Block External to External Transfer Call Forward Prevents users from transferring an external call to another external number Allows users to redirect incoming calls to another number Call forward options include Call Forward All Call Forward Busy Call Forward No Answer and Call Forward No Coverage You will hear a stutter tone after off hook if Call Forward All feature is configured on your phone For more information go to the External Call Transfer Restrictions chapter in the Cisco Unified Communications Manager Features and Services Guide For more information refer to e Cisco Unified Communications Manager Administration Guide Directory Number Configuration chapter e Cisco Unified Communications Manager System Guide Cisco Unified IP Phone chapter e Specifying Options that Appear on the User Options Web Pages section on page 5 11 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP OL 23874 01 5 3 Chapter 5 Configuring Features Templates Services and Users E Telephony Features Available for the Cisco Unified IP Phone Table 5 1 Telephony Features for the Cisco Unified IP Phone continued Feature Description Configuration Reference Call Forward All Loop Detects and prevents Call Forward All loops For more information go to the Cisco
23. IP Phones Table 1 4 shows where you can find additional information about security in this and other documents Table 1 4 Topic Cisco Unified IP Phone and Cisco Unified Communications Manager Security Topics Reference Detailed explanation of security including set up configuration and troubleshooting information for Cisco Unified Communications Manager and Cisco Unified IP Phones Security features supported on the Cisco Unified IP Phone Refer to the Troubleshooting Guide for Cisco Unified Communications Manager See the Overview of Supported Security Features section on page 1 13 Viewing a security profile name See the Table 1 5 for an overview of the security features supported by the Cisco Unified IP Phone 6901 and 6911 For more information about these features and about Cisco Unified Communications Manager and Cisco Unified IP Phone security refer to the Cisco Unified Communications Manager Security Guide Identifying phone calls for which security is implemented See the Identifying Authenticated Encrypted and Protected Phone Calls section on page 1 15 TLS connection e See the What Networking Protocols are Used section on page 1 6 e See the Adding Phones to the Cisco Unified Communications Manager Database section on page 2 7 Security and the phone startup process See the Understanding the Phone Startup Process section on page 2 6 Security and phon
24. Reason for the last restart Port Speed and duplex information IPv4 IPv4 Address Table 6 5 Network and Access Items on the Cisco Unified IP Phone 6911 Item Description Rx totalPkt Total number of packets received by the phone Rx crcErr Total number of packets received with CRC failed Rx alignErr Total number of packets received between 64 and 1522 bytes in length that have a bad Frame Check Sequence FCS Rx multicast Rx broadcast Total number of broadcast packets received by the phone Total number of multicast packets received by the phone Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP 6 8 OL 23874 01 Monitoring the Cisco Unified IP Phone Remotely Chapter6 Monitoring the Cisco Unified IP Phone Remotely Device Logs W Table 6 5 Network and Access Items on the Cisco Unified IP Phone 6911 continued Item Description Rx unicast Total number of unicast packets received by the phone Rx shortErr Total number of FCS error packets or Align error packets received that are less than 64 bytes in size Rx shortGood Rx longGood Total number of good packets received that are less than 64 bytes size Total number of good packets received that are greater than 1522 bytes in size Rx longErr Rx size64 Total number of FCS error packets or Align error packets received that are greater than 1522 bytes in size
25. Total number of packets received including bad packets that are between 0 and 64 bytes in size Rx size65 to127 Total number of packets received including bad packets that are between 65 and 127 bytes in size Rx size128 to255 Total number of packets received including bad packets that are between 128 and 255 bytes in size Rx size256 to511 Total number of packets received including bad packets that are between 256 and 511 bytes in size Rx size512 to1023 Total number of packets received including bad packets that are between 512 and 1023 bytes in size Rx size1024 to1518 Rx tokenDrop Total number of packets received including bad packets that are between 1024 and 1518 bytes in size Total number of packets dropped due to lack of resources for example FIFO overflow Tx excessDefer Tx lateCollision Total number of packets delayed from transmitting due to medium being busy Number of times that collisions occurred later than 512 bit times after the start of packet transmission Tx totalGoodPkt Tx Collisions Total number of good packets multicast broadcast and unicast received by the phone Total number of collisions that occurred while a packet was being transmitted Tx excessLength Total number of packets not transmitted because the packet experienced 16 transmission attempts Tx broadcast Total number of broadcast packets transmitted by the phone Tx multicast
26. Unified Communications Manager e The phone has not been added to the Cisco Unified Communications Manager database e The phone is registering for the first time If auto registration is not enabled and the phone has not been added to the Cisco Unified Communications Manager database the phone registration request will be rejected If the phone is registered and working in encrypted mode the phone accesses the configuration file named SEPmac_address cnf xml enc sgn If the SEPmac_address cnf xml enc sgn does not exist on the TFTP server the phone requests for the file SEPmac_address cnf xml sgn That is if phone works in encrypted mode with TFTP Encrypted Config selected the phone accesses the configuration file named SEPMac_addr cnf xml enc sgn if it is not chosen SEPMac_addr cnf xml sgn is chosen To enable TFTP Encrypted Configuration select the TFTP Encrypted Config check box Phone Security Profile Configuration page You can access this page from the Cisco Unified CM Administration UI by selecting System gt Security gt Phone Security Profile and then clicking Add New For SIP phones the TFTP server generates these SIP configuration files e SIP IP Phone For unsigned and unencrypted files SEP lt mac gt cnf xml For signed files SEP lt mac gt cnf xml sgn For signed and encrypted files SEP lt mac gt cnf xml enc sgn e Dial Plan lt dialplan gt xml The filenames are derived from the MAC address and description field
27. Unified IP Phone 6911 only Indicates whether the PC port on the phone is enabled or disabled Speaker Enabled Cisco Unified IP Phone 6911 only Indicates whether the speakerphone is enabled on the phone GARP Enabled Indicates whether the phone learns MAC addresses from Gratuitous ARP responses Video Capability Enabled Cisco Unified IP Phone 6911 only Indicates whether the phone can participate in video calls when connected to an appropriately equipped PC Voice VLAN Enabled DSCP for Call Control Indicates whether the phone allows a device attached to the PC port to access the Voice VLAN DSCP IP classification for call control signaling DSCP for Configuration DSCP IP classification for any phone configuration transfer DSCP for Services DSCP IP classification for phone based services Security Mode Displays the security mode that is set for the phone Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP 6 6 OL 23874 01 Monitoring the Cisco Unified IP Phone Remotely Chapter6 Monitoring the Cisco Unified IP Phone Remotely Network Statistics Hi Table 6 2 Network Configuration Area Items continued Item Description Web Access Enabled Indicates whether web access is enabled Yes or disabled No for the phone Span to PC Port Indicates whether the phone will forward packets trans
28. User Group Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP E D 6 OL 23874 01 AppendixD Basic Phone Administration Steps Performing Final End User Configuration Steps W To view all configured user groups choose User Management gt User Group Step4 Click Save Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP OL 23874 01 haa D 7 Appendix D Basic Phone Administration Steps E Performing Final End User Configuration Steps Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP E 2 8 OL 23874 01 APPENDIX E Installing the Wall Mount for the Cisco Unified IP Phone 6901 and 6911 This appendix contains information on installing the wall mount for use with the Cisco Unified IP Phone 6901 and 6911 phones Installing a Wall Mount for the Cisco Unified IP Phone 6901 The following section describes how to install the Wall Mount plate for use with the Cisco Unified IP Phone 6901 Cisco recommends that you use the Leviton Wall Mount plate Leviton type number 4108W OSP for mounting the Cisco Unified IP Phone 6901 The wall mount plate must be ordered separately from the phone Figure E 1 shows a list of items required to mount the Cisco Unified IP Phone 6901 on the wall using the Leviton Wall Mount plat
29. and press the anchor into the wall to make markings on the wall c Screw the anchor clockwise into the wall until it is seated flush d Use the included screws and a 2 Phillips head screwdriver to attach the wall bracket to the wall Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP zz EB OL 23874 01 Appendix E Installing the Wall Mount for the Cisco Unified IP Phone 6901 and 6911 Installing a Wall Mount for the Cisco Unified IP Phone 6911 W Figure E 8 Mounting the Wall Bracket Mark mounting holes through bracket on wall Level wall bracket on wall XD Screw bracket to wall using Phillips head screws Insert anchors into wall 274936 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP OL 23874 01 Appendix E Installing the Wall Mount for the Cisco Unified IP Phone 6901 and 6911 E Installing a Wall Mount for the Cisco Unified IP Phone 6911 Step2 Attach the phone bracket to the IP phone Figure E 9 a Detach the handset cord and headset cord if there is a headset power cord and any other attached cords from the base of the phone b Remove the label covers that are concealing the screw holes Attach the phone bracket by inserting the tabs into the mounting tabs on the phone The phone s ports should
30. by pressing the feature key followed by the number associated with the feature The number must be pressed within five seconds of pressing the feature key The number can only be a single digit number from 1 9 These features can be accessed off hook or on hook e Call Forward Allows you to forward a call e Pickup Allows you to pickup a call on the third party phone e Group Pickup Allows you to pick up a call within a group e Meet Me Allows you to setup a conference e Speed Dial Allows you to dial a specific number that has been previously stored Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP OL 23874 01 1 5 Chapter1 An Overview of the Cisco Unified IP Phone W What Networking Protocols are Used 14 Phone handset What Networking Protocols are Used Cisco Unified IP Phones support several industry standard and Cisco networking protocols required for voice communication Table 1 3 provides an overview of the networking protocols that the Cisco Unified IP Phone 6901 and 6911 support Table 1 3 Supported Networking Protocols on the Cisco Unified IP Phone Networking Protocol Purpose Usage Notes Cisco Audio Session Tunneling CAST Cisco Unified IP Phone 6911 only The CAST protocol allows IP phones and associated applications behind the phone to discover and communicate with the remote endpoints without requiring
31. call the active call is put on hold This causes the recording session to terminate and the monitoring session to suspend To resume the monitoring session the person being monitored must resume the call For more information refer to the Cisco Unified Communications Manager Features and Services Guide Monitoring and Recording chapter Speed Dialing Cisco Unified IP Phone 6911 only Dials a specified number that has been previously stored You have to configure this feature on the Cisco Unified Communications Manager the users use the Feature key and the Feature Code to access speed dial For more information refer to e Cisco Unified Communications Manager Administration Guide Cisco Unified IP Phone Configuration chapter e Cisco Unified Communications Manager System Guide Cisco Unified IP Phone chapter Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP OL 23874 01 5 7 Chapter5 Configuring Features Templates Services and Users Adding Users to Cisco Unified Communications Manager Table 5 1 Telephony Features for the Cisco Unified IP Phone continued Feature Description Configuration Reference Time of Day Routing Restricts access to specified telephony features by For more information refer to time period e Cisco Unified Communications Manager Administration Guide Time Period Confi
32. changes to the traditional signaling components like Cisco Unified Communications Manager and gateways The CAST protocol allows separate hardware devices to synchronize related media and it allows PC applications to augment non Video capable phones to become video enabled by using the PC as the video resource Cisco Discovery Protocol CDP CDP is a device discovery protocol that runs on all Cisco manufactured equipment Using CDP a device can advertise its existence to other devices and receive information about other devices in the network The Cisco Unified IP Phone uses CDP to communicate information such as auxiliary VLAN ID per port power management details and Quality of Service QoS configuration information with the Cisco Catalyst switch Dynamic Host Configuration Protocol DHCP Hypertext Transfer Protocol HTTP DHCP dynamically allocates and assigns an IP address to network devices DHCP enables you to connect an IP phone into the network and have the phone become operational without your needing to manually assign an IP address or to configure additional network parameters HTTP is the standard way of transferring information and moving documents across the Internet and the web DHCP is enabled by default If disabled you must manually configure the IP address subnet mask gateway and a TFTP server on each phone locally Cisco recommends that you use DHCP custom option 150 With
33. customize and control several phone features and settings For detailed information about the User Options web pages refer to Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager Giving Users Access to the User Options Web Pages Before a user can access the User Options web pages you must add the user to the standard Cisco Unified Communications Manager end user group and associate the appropriate phone with the user To add the user to the standard Cisco Unified Communications Manager end user group you must follow these steps Procedure Step1 From Cisco Unified Communications Manager Administration choose User Management gt User Groups The Find and List Users window displays Step2 Enter the appropriate search criteria and click Find Step3 Click the Standard CCM End Users link The User Group Configuration page for the Standard CCM End Users displays Step4 Click Add End Users to Group The Find and List Users window displays Step5 Use the Find User drop down list to find the end users that you want to add and click Find Step6 A list of end users that matches your search criteria displays Step7 Inthe list of records that display click the check box next to the users that you want to add to this user group If the list comprises multiple pages use the links at the bottom to see more results Note The list of search results does not display end users that already belong to the user grou
34. destination override G 2 call forward no answer G 2 call pickup G 2 call waiting G 2 Index W client matter codes G 2 forced authorization codes G 2 group call pickup G 2 hold G 2 meet me conference G 2 message waiting G 2 monitoring and recording G 3 music on hold G 2 mute G 2 Private Line Automated Ringdown PLAR G 2 redial G 3 shared line G 3 speed dialing G 3 Time of Day Routing G 3 transfer G 3 voice mail G 3 file authentication 1 13 footstand 3 7 forced authorization codes 5 5 G 2 G G 1 1 G 71lu 1 1 G 71la 1 1 G 722 1 1 G 729 1 1 G 729a 1 1 G 729ab 1 1 group call pickup 5 5 G 2 handset 1 6 connecting 3 4 light strip 1 3 1 4 headset port 3 4 hold 5 5 G 2 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP OL 23874 01 a N 3 W index hold button description of 1 2 1 4 hookswitch 1 2 HTTP description 1 6 Hypertext Transfer Protocol See HTTP icon shield 1 10 image authentication 1 13 installing Cisco Unified Communications Managerconfiguration 3 2 network requirements 3 1 preparing 2 7 requirements overview 1 19 interference cell phone 1 1 Internet Protocol IP 1 7 IP Address 4 1 IP address troubleshooting 7 3 K keypad description of 1 3 1 5 L light strip 1 3 1 4 line button description of 1 3 Locale Installer B 1 localization Installing the Cisco Unified Communications Man
35. is In boldface screen font italic screen font Arguments for which you supply values are in italic screen font A The symbol represents the key labeled Control for example the key combination D in a screen display means hold down the Control key while you press the D key lt gt Nonprinting characters such as passwords are in angle brackets ND Note Means reader take note Notes contain helpful suggestions or references to material not covered in the publication A Caution Means reader be careful In this situation you might do something that could result in equipment damage or loss of data Warnings use the following convention b gt Warning IMPORTANT SAFETY INSTRUCTIONS This warning symbol means danger You are in a situation that could cause bodily injury Before you work on any equipment be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents Use the statement number provided at the end of each warning to locate its translation in the translated safety warnings that accompanied this device Statement 1071 SAVE THESE INSTRUCTIONS Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP DE OL 23874 01 CHAPTER 1 An Overview of the Cisco Unified IP Phone The Cisco Unified IP Phone 6901 and 6911 provide voice communication over an Internet Protocol I
36. more information refer to Software Upgrades chapter in the Cisco Unified Communications Operating System Administration Guide Related Topic e Telephony Features Available for the Cisco Unified IP Phone page 5 1 Understanding How the Cisco Unified IP Phone 6911 Interacts with the VLAN S Note The Cisco Unified IP Phone 6911 has an internal Ethernet switch enabling forwarding of packets to the phone and to the access port and the network port on the back of the phone Cisco Unified IP Phone 6901 does not support PC port If a computer is connected to the access port the computer and the phone share the same physical link to the switch and share the same port on the switch This shared physical link has the following implications for the VLAN configuration on the network e The current VLANs might be configured on an IP subnet basis However additional IP addresses might not be available to assign the phone to the same subnet as other devices connected to the same port Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP 2 2 OL 23874 01 Chapter2 Preparing to Install the Cisco Unified IP Phone on Your Network Providing Power to the Cisco Unified IP Phone W e Data traffic present on the VLAN supporting phones might reduce the quality of Voice over IP traffic e Network security may indicate a need to isolate the VLAN voice traffic from th
37. on the wall by using special brackets available in a Cisco Unified IP Phone wall mount kit For information on installing the wall mount kit see Appendix E Installing the Wall Mount for the Cisco Unified IP Phone 6901 and 6911 or Appendix F Cisco Unified IP Phone Non Lockable Wall Mount Note Wall mount kits are not included with the phone and must be ordered separately Verifying the Phone Startup Process The LEDs on the MWI on the handset and the LEDs on the Mute button light up during bootup Upon successful completion of the bootup process the LEDs turn off and the phone is ready for calls If the phone successfully boots up it has started up properly If the phone does not start up properly the user receives a reorder tone For more information see the Resolving Startup Problems section on page 7 1 Configuring Startup Network Settings If you are not using DHCP in your network you must configure these network settings on the Cisco Unified IP Phone after installing the phone on the network e IP address e IP subnet information e Default Router e TFTP server IP address Collect this information and see the instructions in Chapter 4 Configuring Settings on the Cisco Unified IP Phone Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP OL 23874 01 3 9 Chapter3 Setting Up the Cisco Unified IP Phone Configuring S
38. reset You can reset a phone with any of these operations after the phone has started up Choose the operation that is appropriate for your situation Table 7 2 Basic Reset Methods Operation Performing Explanation Restart phone Unplug the power cable and plug it back in Resets any user and network configuration changes that you have made but that the phone has not written to its Flash memory to previously saved settings then restarts the phone Reset Settings Reset the phone to its factory settings Resets user and network configuration settings to their default values and restarts the phone Performing a Factory Reset When you perform a factory reset of the Cisco Unified IP Phone the following information is erased or reset to its default value e User configuration settings Reset to default values e Network configuration settings Reset to default values e Call histories Erased e Locale information Reset to default values e Phone application Erased phone recovers by using the image in the inactive partition of flash to boot up Before you perform a factory reset ensure that the following conditions are met e The phone must be on a DHCP enabled network e A valid TFTP server must be set in DHCP option 150 or option 66 on the DHCP server To perform a factory reset of a phone you can use the IVR to reset the network settings to factory default or you can perform the following steps Procedure St
39. reset the DHCP address Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP OL 23874 01 6 11 Chapter6 Monitoring the Cisco Unified IP Phone Remotely Ms Device Logs Table 6 6 Message Description Status Messages on the Cisco Unified IP Phone 6900 Series Phones continued Possible Explanation and Action Load ID incorrect Load ID of the software file is of the wrong type Check the load ID assigned to the phone from Cisco Unified Communications Manager choose Device gt Phone Verify that the load ID is entered correctly Load rejected HC The application that was downloaded is not compatible with the phone s hardware Occurs if you were attempting to install a version of software on this phone that did not support hardware changes on this newer phone Check the load ID assigned to the phone from Cisco Unified Communications Manager choose Device gt Phone Re enter the load displayed on the phone No default router DHCP or static configuration did not specify a default router e Ifthe phone has a static IP address verify that the default router has been configured e If you are using DHCP the DHCP server has not provided a default router Check the DHCP server configuration No DNS server IP A name was specified but DHCP or static IP configuration did not specify a DNS server address e Ifthe phone h
40. search space and location information e Associated directory number DN to assign to the phone e Cisco Unified Communications Manager user to associate with the phone Provides list of configuration requirements for setting up phones 2 Verify that you have sufficient unit licenses for your For more information go to the License Unit Report phone chapter in the Cisco Communications Manager Administration Guide 3 Add and configure the phone by completing the For more information go to the Cisco Unified IP Phone required fields in the Phone Configuration window Configuration chapter in the Cisco Communications Required fields are indicated by an asterisk nextto Manager Administration Guide the field name for example MAC address and device For information about Product Specific Configuration pool fields refer to Button Help in the Phone The device with its default settings gets added to the Configuration window Cisco Unified Communications Manager database Note If you want to add both the phone and user to the Cisco Unified Communications Manager database at the same time go to the User Phone Add Configuration chapter in the Cisco Communications Manager Administration Guide Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP OL 23874 01 1 21 Chapter1 An Overview of the Cisco Unified IP Phone Overview of Config
41. this method you configure the TFTP server IP address as the option value For additional supported DHCP configurations go to the Dynamic Host Configuration Protocol chapter and the Cisco TFTP chapter in the Cisco Unified Communications Manager System Guide Note If you cannot use option 150 you may try using DHCP option 66 Cisco Unified IP Phones use HTTP for troubleshooting purposes Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP 1 6 OL 23874 01 Chapter 1 An Overview of the Cisco Unified IP Phone Table 1 3 Networking Protocol Purpose What Networking Protocols are Used Supported Networking Protocols on the Cisco Unified IP Phone continued Usage Notes IEEE 802 1X The IEEE 802 1X standard defines a client server based access control and authentication protocol that restricts unauthorized clients from connecting to a LAN through publicly accessible ports Until the client is authenticated 802 1X access control allows only Extensible Authentication Protocol over LAN EAPOL traffic through the port to which the client is connected After authentication is successful normal traffic can pass through the port The Cisco Unified IP Phone implements the IEEE 802 1X standard by providing support for the following authentication methods EAP FAST and EAP TLS When 802 1 X authentication is enabled on the phone you should
42. to three devices simultaneously A phone streams information when it is on aa call or running a service that sends or receives audio or data The streaming statistics areas on a phone s web page provide information about the streams Cisco Unified IP Phone 6900 Series phones use only Stream 1 To display a Streaming Statistics area access the web page for the phone as described in the Accessing the Web Page for a Phone section on page 6 2 and then click the Stream 1 hyperlink Table 6 7 describes the items in the Streaming Statistics areas Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP OL 23874 01 6 13 Chapter6 Monitoring the Cisco Unified IP Phone Remotely E Streaming Statistics Table 6 7 item Streaming Statistics Area Items Description Remote Address IP address and UDP port of the destination of the stream Local Address IP address and UDP port of the phone Start Time Internal time stamp indicating when Cisco Unified Communications Manager requested that the phone start transmitting packets Stream Status Indication of whether streaming is active or not Host Name Unique fixed name that is automatically assigned to the phone based on its MAC address Sender Packets Total number of RTP data packets transmitted by the phone since starting this connection The value is 0 if the connection is se
43. towards the phone to disengage the tabs lift up on the phone to release the phone from the wall bracket and then pull the phone towards you The following figure shows how to disengage the tabs Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP OL 23874 01 Appendix F Cisco Unified IP Phone Non Lockable Wall Mount E ADA Non Lockable Wall Mount Kit for 6900 Series Figure F 8 Disengage tabs 345760 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP OL 23874 01 APPENDIX Feature Support by Protocol for the Cisco Unified IP Phone 6901 and 6911 This appendix provides information about feature support for the Cisco Unified IP Phones 6901 and 6911 using the SCCP or SIP protocol with Cisco Unified Communications Manager Release 8 5 1 Table G 1 provides a high level overview of calling features and their support by protocol This table focuses primarily on end user calling features and is not intended to represent a comprehensive listing of all available phone features For details about user interface differences and feature use
44. www cisco com en US products ps 10326 tsd_products_support_series_home html Cisco Unified Communications Manager Administration Related publications are available at the following URL http www cisco com en US products sw voicesw ps556 tsd_products_support_series_home html Cisco Unified Communications Manager Business Edition Related publications are available at the following URL http www cisco com en US products ps7273 tsd_products_support_series_home html Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP viii OL 23874 01 Preface Obtaining Documentation Obtaining Support and Security Guidelines For information on obtaining documentation obtaining support providing documentation feedback security guidelines and also recommended aliases and general Cisco documents see the monthly What s New in Cisco Product Documentation which also lists all new and revised Cisco technical documentation at http www cisco com en US docs general whatsnew whatsnew html Subscribe to the What s New in Cisco Product Documentation as a Really Simple Syndication RSS feed and set content to be delivered directly to your desktop using a reader application The RSS feeds are a free service and Cisco currently supports RSS Version 2 0 Cisco Product Security Overview This product contains cryptographic features and is subject to United States and local co
45. 1 5 speed dialing 5 7 G 3 SRST 6 5 standard ad hoc conference 5 5 startup problems 7 1 startup process accessing TFTP server 2 7 configuring VLAN 2 6 contacting Cisco Unified Communications Manager 2 7 loading stored phone image 2 7 obtaining IP address 2 7 obtaining power 2 6 requesting configuration file 2 7 understanding 2 6 statistics network 6 7 streaming 6 13 Status Messages web page 6 2 6 10 Stream 1 web page 6 2 6 13 streaming statistics 6 13 Subnet Mask 4 2 supplicant in 802 1X 1 18 switch Cisco Catalyst 2 2 internal Ethernet 2 2 T TCP 1 8 technical specifications for Cisco Unified IP Phone C 1 telephone features Cisco Unified Video Advantage 5 4 telephony features agent greeting 5 2 audible message waiting indicator 5 2 auto answer 5 2 auto barge 5 3 automatic port synchronization 5 3 block external to external transfer 5 3 call forward 5 3 call forward destination override 5 4 call waiting 5 4 cBarge 5 4 client matter codes 5 5 conference 5 5 CTI applications 5 5 forced authorization codes 5 5 group call pickup 5 5 hold 5 5 meet me conference 5 6 message waiting 5 6 monitoring and recording 5 7 music on hold 5 6 mute 5 6 on hook call transfer 5 6 plus dialing 5 6 redial 5 7 remote port configuration 5 7 shared line 5 7 speed dialing 5 7 Time of Day Routing 5 8 time zone 5 8 transfer 5 8 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manag
46. 1 only Ringer Volume Control Supported Supported Plus Dialing Supported Supported Using Call Logs Private Line Automated Supported Supported Ringdown PLAR Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP OL 23874 01 AppendixG Feature Support by Protocol for the Cisco Unified IP Phone 6901 and 6911 Table G 1 Cisco Unified IP Phones Feature Support by Protocol continued Protocol Features For More Information Calling Features Redial Supported Basic Call Handling Placing a Call Basic Options Shared Line Supported Supported Advanced Call Handling Using a Shared Line Monitoring and Recording Supported Supported Cisco Unified IP Phone 6911 only Speed Dialing Supported Supported Advanced Call Handling Speed Dialing Cisco Unified IP Phone 6911 only Time of Day Routing Supported Supported Transfer Supported Supported Basic Call Handling Transferring Calls Voice Mail Supported Supported Accessing Voice Messages section of the Phone Guide Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP OL 23874 01 G3 Appendix G Feature Support by Protocol for the Cisco Unified IP Phone 6901 and 6911 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP a
47. 11 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP ii OL 23874 01 Contents Hi CHAPTER 4 Configuring Settings on the Cisco Unified IP Phone 4 1 Configuring Settings on the Cisco Unified IP Phone 4 1 Phone Settings Options 4 1 Accessing the Phone Configuration Settings 4 2 Accessing the IVR and Configuring Your Phone Setting 4 2 cuapter 5 Configuring Features Templates Services and Users 5 1 Telephony Features Available for the Cisco Unified IP Phone 5 1 Adding Users to Cisco Unified Communications Manager 5 8 Managing the User Options Web Pages 5 9 Giving Users Access to the User Options Web Pages 5 9 specifying Options that Appear on the User Options Web Pages 5 11 cwarter 6 Monitoring the Cisco Unified IP Phone Remotely 6 1 Accessing the Web Page fora Phone 6 2 Disabling and Enabling Web Page Access 6 3 Device Information 6 3 Network Setup 6 4 Network Statistics 6 7 Device Logs 6 9 Status Messages 6 10 streaming Statistics 6 13 CHAPTER 7 Troubleshooting and Maintenance 7 1 Resolving Startup Problems 7 1 symptom The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process 7 2 symptom The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager 7 2 Identifying Error Messages 7 3 Checking Network Connectivity 7 3 Verifying TFIP Server Settings 7 3 Verifying IP Addressing and Routing 7 3 Cisco CallManager and IFIP Services Are Not Running 7 4 Cre
48. 35 O One phone bracket One wall bracket Four 10 12x1 inch Phillips head screws with 4 anchors e Two 4 40x1 4 inch machine screws e One six inch Ethernet cable e One key if the bracket includes the optional lock Before You Begin You will need these tools to install the bracket e 1 and 2 Phillips head screwdrivers e Level You must also install an Ethernet jack for the telephone in the desired location if an Ethernet jack does not currently exist This jack must be wired appropriately for an Ethernet connection You cannot use a regular telephone jack For more information on phone installation requirements and warnings see the Setting Up the Cisco Unified IP Phone chapter Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP OL 23874 01 mi E 7 Appendix E Installing the Wall Mount for the Cisco Unified IP Phone 6901 and 6911 E Installing a Wall Mount for the Cisco Unified IP Phone 6911 Installing the Bracket To install the phone on the wall follow these steps Procedure Step 1 Mount the wall bracket in the desired location Figure E 8 You can install the wall bracket over an Ethernet jack or you can run the Ethernet network cable to a jack nearby a Use the Level to ensure the wall bracket is level then use a pencil to mark the screw holes b Using a 2 Phillips head screwdriver carefully center the anchor over the pencil mark
49. 70 C Height 8 1 in 20 5 cm Width 3 7 in 9 4 cm Depth e 2 12 in 5 4 cm With footstand closed e 3 42 in 8 7 cm With footstand open Weight e 1 37 lb 621 2 g Black handset phone Europe e 1 37 lb 662 g White handset phone Europe e 1 44 lb 655 2 g Black handset phone North America e 1 53 lb 695 g White handset phone North America Power e 100 240 VAC 50 60 Hz 0 5 A When using the AC adapter e 48 VDC 0 2 A When using the in line power over the network cable Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP OL 23874 01 AppendixC Technical Specifications W W Cable Specifications Table C 1 Physical and Operating Environment Specifications for the Cisco Unified IP Phone 6901 continued Specification Value or Range Cables Category 3 5 5e for 10 Mbps cables with four pairs Category 5 5e for 100 Mbps cables with four pairs Note Cables have four pairs of wires for a total of eight conductors Distance Requirements As supported by the Ethernet Specification it is assumed that the maximum cable length between each Cisco Unified IP Phone and the switch is 100 meters 330 feet Table C 2 shows the physical and operating environment specifications for the Cisco Unified IP Phone 6911 Table C 2 Physical and Operating Environment Specifications for the Cisco Unified IP Phone 6911
50. 8 5 SCCP and SIP OL 23874 01 6 3 Chapter6 Monitoring the Cisco Unified IP Phone Remotely Hi Ss Network Setup Table 6 1 Device Information Area Items continued Item Description UDI Displays the following Cisco Unique Device Identifier UDI information about the phone e Device Type Indicates hardware type For example phone displays for all phone models e Device Description Displays the name of the phone associated with the indicated model type e Product Identifier Specifies the phone model e Version Identifier Represents the hardware version of the phone e Serial Number Displays the unique serial number of the phone Time Time obtained from the Date Time Group in Cisco Unified Communications Manager to which the phone belongs Time Zone Time zone obtained from the Date Time Group in Cisco Unified Communications Manager to which the phone belongs Date Date obtained from the Date Time Group in Cisco Unified Communications Manager to which the phone belongs Network Setup The Network Setup on a phone s web page displays network setup information and information about other phone settings Table 6 2 describes these items You can view and set many of these items from the Network Setup Menu and the Phone Information Menu on the Cisco Unified IP Phone For more information see Chapter 4 Configuring Settings on the Cisco Unified IP Phone To display the Network Setup area access the
51. 9 Core Dumps Includes hyperlinks to individual dump files For more information see the Device Logs section on page 6 9 Status Messages Displays up to 30 of the most recent status messages that the phone has generated since it was last powered up For more information see the Device Logs section on page 6 9 e Streaming Statistics Includes the following hyperlink Stream Displays a variety of streaming statistics For more information see the Streaming Statistics section on page 6 13 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP 6 2 OL 23874 01 Chapter6 Monitoring the Cisco Unified IP Phone Remotely Disabling and Enabling Web Page Access W Disabling and Enabling Web Page Access Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 For security purposes you may choose to prevent access to the web pages for a phone If you do so you will prevent access to the web pages that are described in this chapter and to the Cisco Unified CM User Options web pages To disable access to the web pages for a phone follow these steps from Cisco Unified Communications Manager Administration Procedure Choose Device gt Phone Specify the criteria to find the phone and click Find or click Find to display a list of all phones Click the device name to open the Phone Configuration window for the device Scroll down to t
52. Ae CISCO Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP Americas Headquarters Cisco Systems Inc 170 West Tasman Drive San Jose CA 95134 1706 USA http www cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 527 0883 Text Part Number OL 23874 01 THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE ALL STATEMENTS INFORMATION AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY The following information is for FCC compliance of Class A devices This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instr
53. Breakout When a Call Forward All loop is detected the Call Unified IP Phone chapter in the Cisco Unified Forward All configuration is ignored and the call Communications Manager System Guide rings through Call Forward All Loop Prevents a user from configuring a Call Forward For more information go to the Cisco Prevention All destination directly on the phone that creates a Unified IP Phone chapter in the Cisco Unified Call Forward All loop or that creates a Call Forward All chain with more hops than the existing Forward Maximum Hop Count service parameter allows Communications Manager System Guide Call Forward Destination Override Allows you to override Call Forward All CFA in cases where the CFA target places a call to the CFA initiator This feature allows the CFA target to reach the CFA initiator for important calls The override works whether the CFA target phone number is internal or external For more information go to the Understanding Directory Numbers chapter in the Cisco Unified Communications Manager System Guide Call Pickup Cisco Unified IP Phone 6911 only Allows users to answer a call that is ringing on a co worker s phone by redirecting the call to their phone You can configure an audio alert for the primary line on the phone This alert notifies the users that a call is ringing in their pickup group For more information go to the Call Pickup chapter in the Cisco Unif
54. CP Verify that DHCP is enabled with the IVR You Unified IP Phone section on page 4 1 can set an alternate TFTP by entering the IP address for the TFTP when prompted by the IVR Note Consult with the network administrator to determine whether you need to assign an alternative TFTP server instead of using the TFTP server assigned by DHCP Without DHCP Verify that DHCP is disabled with the IVR You must then configure the IP address subnet mask TFTP server and default router locally by using the phone s IVR 5 Set up security on the phone See the Configuring Security on the Cisco Provides protection against data tampering threats and identity Se ne SECO ee ALa theft of phones 6 Make calls with the Cisco Unified IP Phone Refer to Cisco Unified IP Phone 6901 and 6911 Verifies that the phone and features work correctly Eee e2OF Ore uN ravoe 7 Provide information to end users about how to use their phones See Appendix A Providing Information to and how to configure their phone options Users Via a Website Ensures that users have adequate information to successfully use their Cisco Unified IP Phones Terminology Differences Table 1 10 highlights some of the important differences in terminology that is used in these documents e Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 8 5 SCCP e Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unifie
55. Configuring Your Phone Setting To access the IVR and configure your phone settings follow these steps S Note You can change the PIN by using the Local Phone Unlock Password in the Common Phone Profile Configuration page of the Cisco Unified CM Administration web page Procedure Step1 To access the IVR go off hook and press the and 0 buttons simultaneously Alternatively on the Cisco Unified IP Phone 6911 you can toggle the speaker button and press the and 0 buttons simultaneously The IVR prompts for a password The Cisco Unified IP Phone 6901 and 6911 allow you to enter only numerical values for password Step2 Enter the PIN by pressing the number keypad followed by button You are at the IVR main configuration menu Step3 Follow the voice prompts on the IVR Refer to Table 4 2 for information on navigating the IVR Step4 To return to the main configuration menu press Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP 4 2 OL 23874 01 Chapter4 Configuring Settings on the Cisco Unified IP Phone Accessing the Phone Configuration Settings Hi Step5 To exit the IVR end the call Table 4 2 describes the various options in the IVR Configuration Menu Table 4 2 Navigating the IVR Configuration Menu Action IVR Code Navigating Notes Review or Set Network Settings 1 If DHCP is enabled the IVR announces each network pa
56. G 2 call forward destination override 5 4 call pickup G 2 call security restrictions using Barge 1 16 W index call waiting 5 4 G 2 CAPF Certificate Authority Proxy Function 1 14 cell phone interference 1 1 Cisco Discovery Protocol See CDP Cisco Unified Communications Manager adding phone to database of 2 7 interactions with 2 2 required for Cisco Unified IP Phones 3 2 Cisco Unified Communications Manager Administration adding telephony features using 5 1 Cisco Unified IP Phone adding manually to Cisco Unified Communications Manager 2 10 adding to Cisco Unified Communications Manager 2 7 cleaning 7 13 configuration checklist 1 21 configuration requirements 1 19 installation checklist 1 23 installation overview 1 19 1 23 installation requirements 1 19 mounting to wall 3 9 power 2 3 registering 2 7 registering with Cisco Unified Communications Manager 2 8 resetting 7 10 technical specifications C 1 web page 6 1 Cisco Unified Video Advantage 5 4 cleaning the Cisco Unified IP Phone 7 13 client matter codes 5 5 G 2 computer telephony integration 5 5 conference 5 5 conference button description of 1 4 conference joining 5 5 configuration file creating 7 4 encrypted 1 14 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP E N 2 OL 23874 01 overview 2 5 XmlDefault cnf xml 2 5 configuring overview 1 19 user features 5 8 c
57. HCP TFTP and IP settings on the phone itself For more information about configuring settings and viewing statistics from the phone see Chapter 4 Configuring Settings on the Cisco Unified IP Phone Providing Users with Feature Information If you are a system administrator you are likely the primary source of information for Cisco Unified IP Phone users in your network or company To ensure that you distribute the most current feature and procedural information familiarize yourself with Cisco Unified IP Phone documentation on the Cisco Unified IP Phone web site http www cisco com en US products ps 10326 tsd_products_support_series_home html From this site you can view various user documentation In addition to providing documentation it is important to inform users of available Cisco Unified IP Phone features including those specific to your company or network and of how to access and customize those features if appropriate For a summary of some of the key information that phone users need their system administrators to provide see Appendix A Providing Information to Users Via a Website Understanding Security Features for Cisco Unified IP Phones Implementing security in the Cisco Unified Communications Manager system prevents identity theft of the phone and Cisco Unified Communications Manager server prevents data tampering and prevents call signaling and media stream tampering To alleviate these threats t
58. P network The Cisco Unified IP Phone functions much like a digital business phone allowing you to place and receive phone calls In addition the phone includes the following e The Cisco Unified IP Phone 6901 supports basic features such as hold redial transfer and conference e The Cisco Unified IP Phone 6911 supports features such as mute hold transfer conference speed dial call forward and more A Cisco Unified IP Phone like other network devices must be configured and managed These phones encode G 71la G71lu G 729a and iLBC and decode G 71la G 711u G729 G 729ab and iLBC This chapter includes the following topics e Understanding the Cisco Unified IP Phone 6901 and 6911 page 1 2 e What Networking Protocols are Used page 1 6 e What Features are Supported on the Cisco Unified IP Phone 6901 and 6911 page 1 9 e Overview of Configuring and Installing Cisco Unified IP Phones page 1 19 e Terminology Differences page 1 24 A Caution Using a cell mobile or GSM phone or two way radio in close proximity to a Cisco Unified IP Phone might cause interference For more information refer to the manufacturer s documentation of the interfering device Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP OL 23874 01 Chapter1 An Overview of the Cisco Unified IP Phone E Understanding the Cisco Unified IP Phone 6901 and 6911 Unders
59. Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP OL 23874 01 Appendix D Basic Phone Administration Steps E Adding a User to Cisco Unified Communications Manager Adding a User to Cisco Unified Communications Manager This section describes steps for adding a user to Cisco Unified Communications Manager Follow one of the procedures in this section depending on your operating system and the manner in which you are adding the user e Adding a User From an External LDAP Directory page D 2 e Adding a User Directly to Cisco Unified Communications Manager page D 2 Adding a User From an External LDAP Directory Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 If you added a user to an LDAP Directory a non Cisco Unified Communications Server directory you can immediately synchronize that directory to the Cisco Unified Communications Manager on which you are adding this same user and the user s phone by following these steps Procedure Login to Cisco Unified Communications Manager Administration Choose System gt LDAP gt LDAP Directory Use the Find button to locate your LDAP directory Click the LDAP directory name Click Perform Full Sync Now N Note If you do not need to immediately synchronize the LDAP Directory to the Cisco Unified Communications Manager the LDAP Directory Synchronization Schedule on the LDAP Directory window determines when the next au
60. Protocol is disabled no data generates for this field and thus displays as 0 Related Topics Configuring Settings on the Cisco Unified IP Phone chapter Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP OL 23874 01 6 15 Chapter6 Monitoring the Cisco Unified IP Phone Remotely E Streaming Statistics Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP 6 16 OL 23874 01 CHAPTER Troubleshooting and Maintenance This chapter provides information that can assist you in troubleshooting problems with your Cisco Unified IP Phone or with your IP telephony network It also explains how to clean and maintain your phone If you need additional assistance to resolve an issue see the Obtaining Documentation Obtaining Support and Security Guidelines section on page 1x This chapter includes these topics e Resolving Startup Problems page 7 1 e Cisco Unified IP Phone Resets Unexpectedly page 7 6 e General Troubleshooting Tips page 7 8 e Resetting or Restoring the Cisco Unified IP Phone page 7 10 e Monitoring the Voice Quality of Calls page 7 11 e Using Voice Quality Metrics page 7 11 e Where to Go for More Troubleshooting Information page 7 13 e Cleaning the Cisco Unified IP Phone page 7 13 Resolving Startup Problems After installing a Cisco Unified IP Phone into you
61. Secure encrypted cBarge Authenticated call Call barged and identified as authenticated call Secure cBarge Encrypted call Call barged and identified as authenticated call authenticated Non secure cBarge Authenticated call Call barged and identified as non secure call Table 1 7 provides information about changes to conference security levels depending on the initiator s phone security level the security levels of participants and the availability of secure conference bridges Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP 1 16 OL 23874 01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones W Table 1 7 Security Restrictions with Conference Calls Initiator s Phone Security Level Feature Used Security Level of Participants Results of Action Non secure Conference Encrypted or authenticated Non secure conference bridge Non secure conference Secure encrypted Conference At least one member is Non secure conference or authenticated non secure Secure encrypted Conference All participants are encrypted Secure encrypted level conference Secure Conference All participants are encrypted or Secure authenticated level conference authenticated authenticated Non secure cBarge All participants are encrypted Conference changes to non secure Non secure Meet Me Mi
62. Specification Value or Range Operating temperature 23 to 113 F 5 to 45 C Operating relative humidity 10 to 90 non condensing Storage temperature 13 to 158 F 25 to 70 C Height 8 07 in 20 5 cm Width 7 4 in 18 8 cm Depth 5 76 in 14 64 cm Excluding the handset Weight e 1 53 lb 697 g Black handset phone e 1 65 lb 750 3 g White handset phone Power e 100 240 VAC 50 60 Hz 0 5 A When using the AC adapter e 48 VDC 0 2 A When using the in line power over the network cable Cables Category 3 5 5e for 10 Mbps cables with 4 pairs Category 5 5e for 100 Mbps cables with 4 pairs Note Cables have 4 pairs of wires for a total of 8 conductors Distance Requirements As supported by the Ethernet Specification it is assumed that the maximum cable length between each Cisco Unified IP Phone and the switch is 100 meters 330 feet Cable Specifications e RJ 9 jack 4 conductor for handset connection e RJ 45 jack for the LAN 10 100BaseT connection labeled 10 100 SW on the Cisco Unified IP Phone 6901 and 6911 e RJ 45 jack for a second 10 100BaseT compliant connection labeled 10 100 PC on the Cisco Unified IP Phone 6911 e 48 volt power connector Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP C 2 OL 23874 01 AppendixC Technical Specifications Network and Access Port Pinouts I Network and Access Port Pin
63. Yes Adding Phones with Auto Registration Allows for simultaneous registration of multiple phones By enabling auto registration before you begin installing phones you can e Add phones without first gathering MAC addresses from the phones e Automatically add a Cisco Unified IP Phone to the Cisco Unified Communications Manager database when you physically connect the phone to your IP telephony network During auto registration Cisco Unified Communications Manager assigns the next available sequential directory number to the phone e Quickly enter phones into the Cisco Unified Communications Manager database and modify any settings such as the directory numbers from Cisco Unified Communications Manager e Move auto registered phones to new locations and assign them to different device pools without affecting their directory numbers AY Note Cisco recommends you use auto registration to add less than 100 phones to your network To add more than 100 phones to your network use the Bulk Administration Tool BAT See the Adding Phones Using the BAT Phone Template section on page 2 10 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP 2 8 OL 23874 01 Chapter2 Preparing to Install the Cisco Unified IP Phone on Your Network Note Adding Phones to the Cisco Unified Communications Manager Database I Auto registration is disabled by default
64. ading the Stored Phone Image Resolving Startup Problems page 7 1 The Cisco Unified IP Phone has non volatile Flash memory in which it stores firmware images and user defined preferences At startup the phone runs a bootstrap loader that loads a phone image stored in Flash memory Using this image the phone initializes its software and hardware 7 Contacting Cisco Unified Communications Manager Resolving Startup Problems The configuration file defines how the Cisco Unified IP Phone page 7 1 communicates with Cisco Unified Communications Manager and provides a phone with its load ID After obtaining the file from the TFTP server the phone attempts to make a connection to the highest priority Cisco Unified Communications Manager on the list If the phone was manually added to the database Cisco Unified Communications Manager identifies the phone If the phone was not manually added to the database and auto registration is enabled in Cisco Unified Communications Manager the phone attempts to auto register itself in the Cisco Unified Communications Manager database Adding Phones to the Cisco Unified Communications Manager Database Before installing the Cisco Unified IP phone you must choose a method for adding phones to the Cisco Unified Communications Manager database Be aware that each phone type requires a fixed number of device license units and the number of unit licenses that are available on the server may impact p
65. ager Locale Installer B 1 MAC address 2 12 manufacturing installed certificate MIC 1 13 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP W N 4 OL 23874 01 media encryption 1 14 meet me conference 5 6 meet me conference G 2 Message Indicators 1 24 messages button description of 1 5 message waiting 5 6 G 2 Message Waiting Indicator MWI 1 24 Message Waiting Lamp 1 24 MIC 1 13 monitoring and recording 5 7 G 3 music on hold 5 6 G 2 mute 5 6 feature G 2 mute button description of 1 5 native VLAN 2 3 Network Configuration menu options CDP on PC port 6 7 CDP on switch port 6 7 Default Router 1 5 4 2 DHCP 4 1 IP Address 4 1 Subnet Mask 4 2 TFTP Server 1 4 2 Network Configuration web page 6 2 6 4 network connections access port 3 3 network connectivity verifying 7 3 networking protocol 802 1X 1 7 CDP 1 6 DHCP 1 6 HTTP 1 6 IP 1 7 RTCP 1 7 RTP 1 7 SCCP 1 8 SIP 1 8 TCP 1 8 TFTP 1 8 TLS 1 8 UDP 1 8 network outages identifying 7 6 network port connecting to 3 4 network requirements for installing 3 1 network statistics 6 7 Network web page 6 2 6 7 O on hook call transfer 5 6 P phone hardening 1 14 physical connection verifying 7 6 plus dialing 5 6 G 2 PoE 2 4 ports access 3 2 network 3 2 power external 2 3 2 4 for the phone 2 3 outage 2 4 PoE 2 4 power over Ethernet See PoE power source causing pho
66. ager connection are stable a Cisco Unified IP Phone should not reset on its own Typically a phone resets if it has problems connecting to the Ethernet network or to Cisco Unified Communications Manager These sections can help you identify the cause of a phone resetting in your network e Verifying the Physical Connection page 7 6 e Identifying Intermittent Network Outages page 7 6 e Verifying DHCP Settings page 7 6 e Checking Static IP Address Settings page 7 7 e Verifying the Voice VLAN Configuration page 7 7 e Verifying that the Phones Have Not Been Intentionally Reset page 7 7 e Eliminating DNS or Other Connectivity Errors page 7 7 Verifying the Physical Connection Verify that the Ethernet connection to which the Cisco Unified IP Phone is connected is up For example check whether the particular port or switch to which the phone is connected is down and that the switch is not rebooting Also make sure that there are no cable breaks Identifying Intermittent Network Outages Intermittent network outages affect data and voice traffic differently Your network might have been experiencing intermittent outages without detection If so data traffic can resend lost packets and verify that packets are received and transmitted However voice traffic cannot recapture lost packets Rather than retransmitting a lost network connection the phone resets and attempts to reconnect its network connection If you are experiencing probl
67. ale specific versions of the Cisco Unified Communications Manager Locale Installer at http www cisco com kobayashi sw center telephony callmgr locale installer shtml For more information refer to the Locale Installation section in the Software Upgrades chapter of the Cisco Unified Communications Operating System Administration Guide All languages may not be immediately available so continue to check the website for updates Appendix B Supporting International Users il Installing the Cisco Unified Communications Manager Locale Installer Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP E 3 2 OL 23874 01 APPENDIX Technical Specifications The following sections describe the technical specifications for the Cisco Unified IP Phone 6901 and 6911 e Physical and Operating Environment Specifications page C 1 e Cable Specifications page C 2 e Network and Access Port Pinouts page C 3 Physical and Operating Environment Specifications Table C 1 shows the physical and operating environment specifications for the Cisco Unified IP Phone 6901 Table C 1 Physical and Operating Environment Specifications for the Cisco Unified IP Phone 6901 Specification Value or Range Operating temperature 23 to 113 F 5 to 45 C Operating relative humidity 10 to 90 non condensing Storage temperature 13 to 158 F 25 to
68. anding and Troubleshooting DHCP in Catalyst Switch or Enterprise Networks document available at this URL http www cisco com en US tech tk648 tk361 technologies_tech_note09186a00800f0804 shtml Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP OL 23874 01 7 3 Chapter7 Troubleshooting and Maintenance W Resolving Startup Problems Cisco CallManager and TFTP Services Are Not Running If the Cisco CallManager or TFTP services are not running phones may not be able to start up properly However in such a situation it is likely that you are experiencing a system wide failure and other phones and devices are unable to start up properly If the Cisco CallManager service is not running all devices on the network that rely on it to make phone calls will be affected If the TFTP service is not running many devices will not be able to start up successfully To start a service follow these steps Procedure Step 1 From Cisco Unified Communications Manager Administration choose Cisco Unified Serviceability from the Navigation drop down list and click Go Step2 Choose Tools gt Control Center Feature Services Step3 Choose the primary Cisco Unified Communications Manager server from the Server drop down list The window displays the service names for the server that you chose the status of the services and a service control panel to start or stop a service
69. as a static IP address verify that the DNS server has been configured e If you are using DHCP the DHCP server has not provided a DNS server Check the DHCP server configuration TFTP access error TFTP server is pointing to a directory that does not exist e If you are using DHCP verify that the DHCP server is pointing to the correct TFTP server e If you are using static IP addresses check the TFTP server configuration TFTP error The phone does not recognize an error code provided by the TFTP server Contact the Cisco TAC TFTP file not found The requested load file bin was not found in the TFTPPath directory Check the load ID assigned to the phone from Cisco Unified Communications Manager choose Device gt Phone Verify that the TFTPPath directory contains a bin file with this load ID as the name Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP 6 12 OL 23874 01 Chapter6 Monitoring the Cisco Unified IP Phone Remotely Streaming Statistics Hi Table 6 6 Status Messages on the Cisco Unified IP Phone 6900 Series Phones continued Message Description Possible Explanation and Action TFTP server not autho The specified TFTP server could not be e The DHCP server has the wrong configuration rized found in the phone s CTL file for the TFTP server In this case update the TFTP server configuration to spe
70. ask that is used to send Caller ID information when a call is placed from this line You can enter a maximum of 24 number and X characters The Xs represent the directory number and must appear at the end of the pattern Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP OL 23874 01 haa 0 5 Appendix D Basic Phone Administration Steps Performing Final End User Configuration Steps Example Using the John Doe extension in the example above if you specify a mask of 408902XX XX an external call from extension 6640 displays a caller D number of 4089026640 D Note This setting applies only to the current device unless you check the check box at right Update Shared Device Settings and click the Propagate Selected button The check box at right displays only if other devices share this directory number g Click Save h Click Associate End Users at the bottom of the window to associate a user to the line being configured Use the Find button in conjunction with the Search fields to locate the user then check the box next to the user s name then click Add Selected The user s name and user ID should now appear in the Users Associated With Line pane of the Directory Number Configuration window i Click Save The user is now associated with Line 1 on the phone j If your phone has a second line configure Line 2 k Associate the user
71. ate IP DNS could not resolve the name of the TFTP server or Cisco Unified Communi cations Manager Another device is using the IP address assigned to the phone e Verify that the host names of the TFTP server or Cisco Unified Communications Manager are configured properly in DNS e Consider using IP addresses rather than host names e Ifthe phone has a static IP address verify that you have not assigned a duplicate IP address e If you are using DHCP check the DHCP server configuration Error update locale One or more localization files could not be found in the TFTPPath directory or were not valid The locale was not changed From Cisco Unified Operating System Administra tion check that the following files are located within subdirectories in the TFTP File Management e Located in subdirectory with the same name as network locale tones xml e Located in subdirectory with the same name as user locale glyphs xml dictionary xml kate xml File not found IP address released The phone cannot locate on the TFTP server the phone load file that is specified in the phone configuration file The phone has been configured to release its IP address From Cisco Unified Operating System Administra tion make sure that the phone load file is on the TFTP server and that the entry in the configuration file is correct The phone remains idle until it is power cycled or you
72. ating a New Configuration File 7 4 Registering the Phone with Cisco Unified Communications Manager 7 5 symptom Cisco Unified IP Phone Unable to Obtain IP Address 7 5 Cisco Unified IP Phone Resets Unexpectedly 7 6 Verifying the Physical Connection 7 6 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP OL 23874 01 Oiio Hi Contents Identifying Intermittent Network Outages 7 6 Verifying DHCP Settings 7 6 Checking Static IP Address Settings 7 7 Verifying the Voice VLAN Configuration 7 7 Verifying that the Phones Have Not Been Intentionally Reset 7 7 Eliminating DNS or Other Connectivity Errors 7 7 Checking Power Connection 7 8 General Troubleshooting Tips 7 8 Resetting or Restoring the Cisco Unified IP Phone 7 10 Performing a Basic Reset 7 10 Performing a Factory Reset 7 10 Monitoring the Voice Quality of Calls 7 11 Using Voice Quality Metrics 7 11 Troubleshooting Tips 7 12 Where to Go for More Troubleshooting Information 7 13 Cleaning the Cisco Unified IP Phone 7 13 aprenvix A Providing Information to Users Via a Website A 1 How Users Obtain Support for the Cisco Unified IP Phone A 1 Giving Users Access to the User Options Web Pages A 1 How Users Configure Phone Features A 2 How Users Access a Voice Messaging System A 2 APPENDIX B Supporting International Users B 1 Installing the Cisco Unified Communications Manager Locale Installer B 1 APPENDIX
73. ation about setting up phones in non English environments see Appendix C Technical Specifications This chapter includes following topics e Telephony Features Available for the Cisco Unified IP Phone page 5 1 e Adding Users to Cisco Unified Communications Manager page 5 8 e Managing the User Options Web Pages page 5 9 Telephony Features Available for the Cisco Unified IP Phone OL 23874 01 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP After you add Cisco Unified IP Phones to Cisco Unified Communications Manager you can add functionality to the phones Table 5 1 includes a list of supported telephony features many of which you can configure using Cisco Unified Communications Manager Administration The Reference column lists Cisco Unified Communications Manager and other documentation that contains configuration procedures and related information For information about using most of these features on the phone refer to Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager Cisco Unified Communications Manager Administration also provides several service parameters that you can use to configure various telephony functions For more information on accessing and configuring service parameters refer to Cisco Unified Communications Manager Administration Guide Chapter5 Configuring Features Templates Services
74. atistics e Device logs e Streaming statistics This chapter describes the information that you can obtain from the phone s web page You can use this information to remotely monitor the operation of a phone and to assist with troubleshooting For more information about troubleshooting the Cisco Unified IP Phone Chapter 7 Troubleshooting and Maintenance This chapter includes these topics e Accessing the Web Page for a Phone page 6 2 e Disabling and Enabling Web Page Access page 6 3 e Device Information page 6 3 e Network Setup page 6 4 e Network Statistics page 6 7 e Device Logs page 6 9 e Streaming Statistics page 6 13 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP OL 23874 01 Chapter6 Monitoring the Cisco Unified IP Phone Remotely W Accessing the Web Page for a Phone Accessing the Web Page for a Phone To access the web page for a Cisco Unified IP Phone perform these steps S Note If you cannot access the web page it may be disabled See the Disabling and Enabling Web Page Access section on page 6 3 for more information Procedure Step 1 Obtain the IP address of the Cisco Unified IP Phone using one of these methods e Search for the phone in Cisco Unified Communications Manager by choosing Device gt Phone Phones registered with Cisco Unified Communications Manager display the IP address on the Find and Li
75. authenticated by Cisco Unified Communications Manager In addition call signaling and media streams are encrypted An encrypted call offers a high level of security providing integrity and privacy to the call If the call is routed through non IP call legs for example PSTN the call may be nonsecure even though it is encrypted within the IP network In a protected call a security tone plays at the beginning of a call to indicate that the other connected phone is also receiving and transmitting encrypted audio and video if video is involved If your call is connected to a non protected phone the security tone does not play Note Protected calling is supported for connections between two phones only Some features such as conference calling and shared lines are not available when protected calling is configured Protected calls are not authenticated Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP OL 23874 01 1 15 Chapter1 An Overview of the Cisco Unified IP Phone E Understanding Security Features for Cisco Unified IP Phones Related Topic e Understanding Security Features for Cisco Unified IP Phones page 1 10 e Understanding Security Features for Cisco Unified IP Phones page 1 10 Establishing and Identifying Protected Calls A protected call is established when your phone and the phone on the other end is configured for protected calling The o
76. be accessible through the holes in the bracket d Secure the phone bracket to the IP Phone with the Phillips head screws e Thread the handset cord and headset cord if using one Reattach the cords and seat them in the clips incorporated into the phone body Figure E 9 Attaching the Phone Bracket Screw holes ae O O 5N Q Ak a a 2 Slot for i mounting tabs 274937 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP E 10 OL 23874 01 Appendix E Installing the Wall Mount for the Cisco Unified IP Phone 6901 and 6911 Installing a Wall Mount for the Cisco Unified IP Phone 6911 W Step3 Remove the handset wall hookswitch in the handset rest rotate the hookswitch by 180 degrees and reinsert the hookswitch The hookswitch should have a lip on which the handset catches when the phone is vertical Figure E 10 Figure E 10 Preparing the Handset Hookswitch ooooo0oo000000000000000 ooooo0oo000000000000000 ooooo0oo000000000000000 ooooo0oo000000000000000 ooooo0oo0o00000000000000 ooooo0oo0o00000000000000 ooooo0oo0o00000000000000 ooooo0oo0o00000000000000 ooooo0oo000000000000000 ooooo0oo000000000000000 ooooo0oo000000000000000 ooooo0oo000000000000000 ooooo0oo000000000000000 ooooo0oo000000000000000 192897 Cis
77. ce by using the Unified IP Phone chapter in the Cisco Unified hookflash feature Communications Manager System Guide Note Be sure to inform your users whether these features are activated CTI Applications A computer telephony integration CTI route For more information go to the CTI Route Forced Authorization Codes FAC point can designate a virtual device to receive multiple simultaneous calls for application controlled redirection Controls the types of calls that certain users can place Point Configuration chapter in the Cisco Unified Communications Manager Administration Guide For more information go to the Client Matter Codes and Forced Authorization Codes chapter in the Cisco Unified Communications Manager Features and Services Guide Group Call Pickup Cisco Unified IP Phone 6911 only Allows a user to answer a call that is ringing on a directory number in another group For more information go to the Call Pickup chapter in the Cisco Unified Communications Manager Features and Services Guide Hold Status Enables phones with a shared line to distinguish between the local and remote lines that placed a call on hold The Line LED illuminates green light for Local Hold and red light for Remote Hold No configuration is required Hold Resume Allows the user to move a connected call from an active state to a held state by using the Hold button The user resumes a he
78. ch and the attached PC For more information about IEEE 802 1X support on the Cisco Catalyst switches refer to the Cisco Catalyst switch configuration guides at http www cisco com en US products hw switches ps708 tsd_products_support_series_home html Disabled If the switch does not support multiple 802 1 X compliant devices on the same port you should disable the PC Port when 802 1X authentication is enabled If you do not disable this port and subsequently attempt to attach a PC to it the switch will deny network access to both the phone and the PC e Configure Voice VLAN Because the 802 1 X standard does not account for VLANs you should configure this setting based on the switch support Enabled If you are using a switch that supports multi domain authentication you can continue to use the voice VLAN Disabled If the switch does not support multi domain authentication disable the Voice VLAN and consider assigning the port to the native VLAN Overview of Configuring and Installing Cisco Unified IP Phones When deploying a new IP telephony system system administrators and network administrators must complete several initial configuration tasks to prepare the network for IP telephony service For information and a checklist for setting up and configuring a Cisco IP telephony network go to the System Configuration Overview chapter in Cisco Unified Communications Manager System Guide After you have set up the IP telephony s
79. cify the correct TFTP server The CTL file was made and then the TFTP server address changed In this case regen erate the CTL file e Ifthe phone is using a static IP address the phone may be configured with the wrong TFTP server address In this case enter the correct TFTP server address in the Network Configuration menu on the phone e Ifthe TFTP server address is correct there may be a problem with the CTL file In this case run the CTL client and update the CTL file making sure that the proper TFTP servers are included in this file TFTP timeout TFTP server did not respond e Network is busy tThe errors should resolve themselves when the network load reduces e No network connectivity between the TFTP server and the phone Verify the network con nections e TFTP server is down Check the TFTP server configuration Timed Out Supplicant attempted 802 1 X transaction Authentication typically times out if 802 1X is not but timed out to due the absence of an au configured on the switch thenticator Version error The name of the phone load file is incor Make sure that the phone load file has the correct rect name XmlDefault cnf xml or Name of the configuration file None This is an informational message indicating the cnf xml corresponding to name of the configuration file for the phone the phone device name Streaming Statistics A Cisco Unified IP Phone can stream information to and from up
80. co Unified Communications Manager application to ensure that Cisco Unified Communications Manager is set up properly to manage the phone and to properly route and process calls If you plan to use auto registration verify that it is enabled and properly configured in Cisco Unified Communications Manager Administration before connecting any Cisco Unified IP Phone to the network For information about enabling and configuring auto registration refer to Cisco Unified Communications Manager Administration Guide Also see the Adding Phones to the Cisco Unified Communications Manager Database section on page 2 7 You must use Cisco Unified Communications Manager Administration to configure and assign telephony features to the Cisco Unified IP Phones See the Telephony Features Available for the Cisco Unified IP Phone section on page 5 1 for details In Cisco Unified Communications Manager Administration you can add users to the database add users to user groups and associate users to specific phones In this way users gain access their Cisco Unified CM User Option page to configure items such as call forwarding speed dialing and voice messaging system options See the Adding Users to Cisco Unified Communications Manager section on page 5 8 for details Understanding the Cisco Unified IP Phone 6901 and 6911 Components The Cisco Unified IP Phone 6901 and 6911 include these components on the phone or as accessories for the phone
81. co Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP OL 23874 01 Appendix E Installing the Wall Mount for the Cisco Unified IP Phone 6901 and 6911 E Installing a Wall Mount for the Cisco Unified IP Phone 6911 Step4 Attach the Ethernet cable to the 10 100 SW network port and wall jack If you are connecting a network device such as a computer to the phone attach the cable to the 10 100 PC access port If you are using an external power supply plug the power cord into the phone and dress the cord by clipping it into the clips incorporated into the phone body next to the 10 100 PC port Figure E 11 Figure E 11 Attaching the Cables Wall bracket Phone bracket Network port 274939 AC adapter Phone bracket cable access hole U shaped holes optional power fOr cables cable Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP x E 12 OL 23874 01 Appendix E Installing the Wall Mount for the Cisco Unified IP Phone 6901 and 6911 Installing a Wall Mount for the Cisco Unified IP Phone 6911 W Step5 Attach the phone to the wall bracket by inserting the tabs on the top of the phone bracket into the slots on the wall bracket Ensure that the power cord and a
82. connected from the IP phone the LAN switch would not see the physical link fail because the link between the LAN switch and the IP phone is maintained To avoid compromising network integrity the IP phone sends an EAPOL Logoff message to the switch on behalf of the downstream PC which triggers the LAN switch to clear the authentication entry for the downstream PC The Cisco Unified IP phones also contain an 802 1 X supplicant in addition to the EAPOL pass through mechanism This supplicant allows network administrators to control the connectivity of IP phones to the LAN switch ports The current release of the phone 802 1X supplicant uses the EAP FAST and EAP TLS options for network authentication Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP OL 23874 01 1 17 Chapter1 An Overview of the Cisco Unified IP Phone E Understanding Security Features for Cisco Unified IP Phones Required Network Components Support for 802 1X authentication on Cisco Unified IP Phones requires several components including e Cisco Unified IP Phone The phone acts as the 802 1X supplicant which initiates the request to access the network e Cisco Secure Access Control Server ACS or other third party authentication server The authentication server and the phone must both be configured with a shared secret that is used to authenticate the phone e Cisco Catalyst Switch o
83. d Communications Manager 8 5 SCCP e Cisco Unified Communications Manager Administration Guide e Cisco Unified Communications Manager System Guide Table 1 10 Terminology Differences User Guide Administration and System Guides Auto Barge cBarge Message Indicators Message Waiting Indicator MWI or Message Waiting Lamp Voicemail System Voice Messaging System Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP 1 24 OL 23874 01 CHAPTER Preparing to Install the Cisco Unified IP Phone on Your Network Cisco Unified IP Phones enable you to communicate by using voice over a data network To provide this capability the IP Phones depend upon and interact with several other key Cisco Unified IP Telephony components including Cisco Unified Communications Manager This chapter focuses on the interactions between the Cisco Unified IP Phone 6901 and 6911 and Cisco Unified Communications Manager DNS and DHCP servers TFTP servers and switches It also describes options for powering phones For related information about voice and IP communications refer to this URL http www cisco com en US products sw voicesw index html This chapter provides an overview of the interaction between the Cisco Unified IP Phone and other key components of the Voice over IP VoIP network It includes the following topics e Understanding Interactions with Other C
84. d Indicates whether DHCP is being used by the phone DHCP Address Released Indicates the setting of the DHCP Address Released option on the phone s Network Configuration menu Alternate TFTP Indicates whether the phone is using an alternative TFTP server Forwarding Delay Indicates whether the internal switch begins forwarding packets between the PC port and switched port on your phone when your phone becomes active When forwarding delay is set to disabled the internal switch begins forwarding packets immediately When forwarding delay is set to enabled the internal switch waits eight seconds before forwarding packets between the PC port and the SW port You should set forwarding delay to enabled when you connect both ports to switches for redundant uplinks or when you daisy chain phones together Automatic Port Indicates if the automatic port synchronization is enabled or disabled When automatic port Synchronization synchronization is enabled it is recommended that both ports be configured for autonegotiate Cisco Unified IP Phone If iar port 1S arias D aren gal and the other is at a fixed speed the phone 6911 only synchronizes to the fixed port speed SW Port Remote Indicates if software port configuration of the speed and duplex mode for the SW port is Configuration enabled or disabled PC Port Remote Indicates if remote port configuration of the speed and duplex mode for the PC port is enabled Configuration or disab
85. ding maximum MOS LQK scores under normal conditions with zero frame loss for Cisco Unified Phones 6921 6941 and 6961 e G711 4 5 MOS LQK G722 4 5 MOS LOK Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP OL 23874 01 7 11 Chapter7 Troubleshooting and Maintenance E Using Voice Quality Metrics e G 728 iLBC 3 9 MOS LQK e G729A AB 3 7 MOS LQK e Cisco Voice Transmission Quality CVTQ does not support wideband 7 kHz speech codecs because ITU has not defined the extension of the technique to wideband Therefore MOS LQK scores that correspond to G 711 performance are reported for G 722 calls to allow basic quality monitoring rather than not reporting an MOS score e Reporting G 711 scale MOS scores for wideband calls through the use of CVTQ allows basic quality classifications to be indicated as good normal or bad abnormal Calls with high scores approximately 4 5 indicate high quality or a low packet loss and lower scores approximately 3 5 indicate low quality or a high packet loss e Unlike MOS the conceal ratio and concealed seconds metrics remain valid and useful for both wideband and narrowband calls A conceal ratio of zero indicates that the IP network is delivering frames and packets on time with no loss Troubleshooting Tips When you observe significant and persistent changes to metrics use Table 7 3 for general troubleshooti
86. disable the voice VLAN Refer to the Supporting 802 1X Authentication on Cisco Unified IP Phones section on page 1 17 for additional information Internet Protocol IP IP is a messaging protocol that addresses and sends packets across the network To communicate using IP network devices must have an assigned IP address subnet and gateway IP addresses subnets and gateways identifications are automatically assigned if you are using the Cisco Unified IP Phone with Dynamic Host Configuration Protocol DHCP If you are not using DHCP you must manually assign these properties to each phone locally Link Layer Discovery Protocol LLDP Cisco Unified IP Phone 6911 only Link Layer Discovery Protocol Media Endpoint Devices LLDP MED LLDP is a standardized network discovery protocol similar to CDP that is supported on some Cisco and third party devices LLDP MED is an extension of the LLDP standard developed for voice products The Cisco Unified IP Phone supports LLDP on the switch and PC port The Cisco Unified IP Phone supports LLDP MED on the SW port to communicate information such as e Voice VLAN configuration e Device discovery e Power management e Inventory management For more information about LLDP MED support see the LLDP MED and Cisco Discovery Protocol white paper http www cisco com en US technologies tk652 tk 701 technologies_white_paperO900aecd804cd46d html Real Time T
87. e Figure E 1 Leviton Wall Mount Plate 253654 1 RJ45 Connector 20 Leviton Wall Mount Plate Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP OL 23874 01 Appendix E Installing the Wall Mount for the Cisco Unified IP Phone 6901 and 6911 Installing a Wall Mount for the Cisco Unified IP Phone 6901 Before You Begin Before you mount the phone on the wall ensure that the handset rest is such that the receiver will not slip out of the cradle Figure E 2 Figure E 2 Preparing the Handset Hookswitch 0 2 OQO0O00000000 ooooo0oo000000000000000 ooooo0oo000000000000000 ooooo0o000000000000000 ooooo0oo000000000000000 ooooo0o0o00000000000000 ooooo0oo0o00000000000000 ooooo0oo0oo00000000000000 ooooo0oo0oo00000000000000 ooooo0oo000000000000000 ooooo0oo000000000000000 ooooo0oo000000000000000 ooooo0oo000000000000000 ooooo0oo000000000000000 ooooo0oo000000000000000 192897 1 Remove the handset from the cradle and pull the plastic tab from the handset rest 2 Rotate the tab 180 degrees 3 Hold the tab between two fingers with the corner notches facing you Make sure the tab lines up evenly with the slot in the handset cradle Figure E 2 4 Press the tab evenly into the slot An extension protrudes from the top of the rotated tab Return the handset to the handset rest Cisco Unified IP Phone 6901 and 6911 Administ
88. e Line Automated Ringdown PLAR The Cisco Unified Communications Manager administrator can configure a phone number that the Cisco Unified IP Phone dials as soon as the handset goes off hook This can be useful for phones that are designated for calling emergency or hotline numbers For more information go to the Directory Number Configuration chapter in the Cisco Unified Communications Manager Administration Guide Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP 5 6 OL 23874 01 Configuring Features Templates Services and Users Chapter 5 Configuring Features Templates Services and Users Telephony Features Available for the Cisco Unified IP Phone Table 5 1 Telephony Features for the Cisco Unified IP Phone continued Feature Description Configuration Reference Redial Allows users to call the most recently dialed phone Requires no configuration number by pressing the Redial button Remote Port Allows the administrator to configure the speed To configure the parameter in the Cisco Configuration and duplex function of the phone Ethernet ports Unified CM Administration application remotely by using Cisco Unified CM choose Device gt Phone select the appropriate Administration This enhances the performance for IP phone and scroll to the Product Specific large deployments with specific port settings Config
89. e VLAN data traffic You can resolve these issues by isolating the voice traffic onto a separate VLAN The switch port that the phone is connected to would be configured to have separate VLANs for carrying e Voice traffic to and from the IP phone auxiliary VLAN on the Cisco Catalyst 6000 series for example e Data traffic to and from the PC connected to the switch through the access port of the IP phone native VLAN Isolating the phones on a separate auxiliary VLAN increases the quality of the voice traffic and allows a large number of phones to be added to an existing network where there are not enough IP addresses for each phone For more information refer to the documentation included with a Cisco switch You can also access switch information at this URL http cisco com en US products hw switches index html Related Topics e Understanding the Phone Startup Process page 2 6 e Configuring Settings on the Cisco Unified IP Phone page 4 1 Providing Power to the Cisco Unified IP Phone The Cisco Unified IP Phone 6901 and 6911 can be powered with external power or with Power over Ethernet PoE External power is provided through a separate power supply PoE is provided by a switch through the Ethernet cable attached to a phone Note When you install a phone that is powered with external power connect the power supply to the phone and to a power outlet before you connect the Ethernet cable to the phone When you remove a pho
90. e configuration files See the Adding Phones to the Cisco Unified Communications Manager Database section on page 2 7 Disabling access to a phone s web pages See the Disabling and Enabling Web Page Access section on page 6 3 Troubleshooting Deleting the CTL file from the phone e See the Troubleshooting and Maintenance section on page 7 1 e Refer to the Troubleshooting Guide for Cisco Unified Communications Manager See the Resetting or Restoring the Cisco Unified IP Phone section on page 7 10 Resetting or restoring the phone See the Resetting or Restoring the Cisco Unified IP Phone section on page 7 10 802 1X Authentication for Cisco Unified IP Phones See these sections e Supporting 802 1 X Authentication on Cisco Unified IP Phones section on page 1 17 e Troubleshooting and Maintenance section on page 7 1 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP 1 12 OL 23874 01 Chapter1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones E Overview of Supported Security Features Table 1 5 provides an overview of the security features that the Cisco Unified IP Phone 6901 and 6911 support For more information about these features and about Cisco Unified Communications Manager and Cisco Unified IP Phone security refer to Cisco Unified
91. e the same default router setting used for other functioning Cisco Unified IP Phones c Assign a TFTP server See the Configuring Settings on the Cisco Unified IP Phone section on page 4 1 for instructions Use the same TFTP server used for other functioning Cisco Unified IP Phones Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP OL 23874 01 7 7 Chapter7 Troubleshooting and Maintenance E General Troubleshooting Tips Step3 On the Cisco Unified Communications Manager server verify that the local host files have the correct Cisco Unified Communications Manager server name mapped to the correct IP address Step4 From Cisco Unified Communications Manager choose System gt Server and verify that the server is referred to by its IP address and not by its DNS name Step5 From Cisco Unified Communications Manager choose Device gt Phone gt Find and verify that you have assigned the correct MAC address to this Cisco Unified IP Phone For information about determining a MAC address see the Using Cisco Unified IP Phones with Different Protocols section on page 2 11 Step6 Power cycle the phone Checking Power Connection In most cases a phone will restart if it powers up by using external power but loses that connection and switches to PoE Similarly a phone may restart if it powers up by using PoE and then gets connected to an external power
92. ecurity mode in the configuration file is set to Authenticated and the CTL file on the phone has a valid certificate for Cisco Unified Communications Manager the phone establishes a TLS connection to Cisco Unified Communications Manager Otherwise the phone establishes a TCP connection Note If the device security mode in the configuration file is set to Authenticated or Encrypted but the phone has not received a CTL file the phone tries four times to obtain a CTL file so it can register securely If you configure security related settings in Cisco Unified Communications Manager Administration the phone configuration file will contain sensitive information To ensure the privacy of a configuration file you must configure it for encryption For detailed information refer to the Configuring Encrypted Phone Configuration Files chapter in Cisco Unified Communications Manager Security Guide A phone requests a configuration file whenever it resets and registers with Cisco Unified Communications Manager A phone accesses a default configuration file named XmlDefault cnf xml from the TFTP server when the following conditions exist Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP OL 23874 01 2 5 Chapter2 Preparing to Install the Cisco Unified IP Phone on Your Network Hi Understanding the Phone Startup Process e You have enabled auto registration in Cisco
93. ecurity on the Cisco Unified IP Phone Configuring Security on the Cisco Unified IP Phone The security features protect against several threats including threats to the identity of the phone and to data These features establish and maintain authenticated communication streams between the phone and the Cisco Unified Communications Manager server and digitally sign files before they are delivered For more information about the security features see the Understanding Security Features for Cisco Unified IP Phones section on page 1 10 Also refer to Cisco Unified Communications Manager Security Guide You can initiate the installation of an LSC from the Security Configuration menu on the phone This menu also lets you update or remove an LSC Before You Begin Make sure that the appropriate Cisco Unified Communications Manager and the Certificate Authority Proxy Function CAPF security configurations are complete e The CTL file file should have a CAPE certificate e On Cisco Unified Communications Operating System Administration verify that the CAPF certificate has been installed e The CAPF is running and configured Refer to Cisco Unified Communications Manager Security Guide for more information Related Topic e Understanding Security Features for Cisco Unified IP Phones page 1 10 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP 3 10 OL 23874 01
94. ed Communications Manager database They are called unassigned DNs and can be used for other devices If unassigned DNs are not used by other devices delete them from the Cisco Unified Communications Manager database You can use the Route Plan Report to view and delete unassigned reference numbers Refer to Cisco Unified Communications Manager Administration Guide for more information e Changing the buttons on a phone button template or assigning a different phone button template to a phone may result in directory numbers that are no longer accessible from the phone The directory numbers are still assigned to the phone in the Cisco Unified Communications Manager database but there is no button on the phone with which calls can be answered These directory numbers should be removed from the phone and deleted if necessary Registering the Phone with Cisco Unified Communications Manager A Cisco Unified IP Phone can register with a Cisco Unified Communications Manager server only if the phone has been added to the server or if auto registration is enabled and if there is a sufficient number of unit licenses Review the information and procedures in the Adding Phones to the Cisco Unified Communications Manager Database section on page 2 7 to ensure that the phone has been added to the Cisco Unified Communications Manager database To verify that the phone is in the Cisco Unified Communications Manager database choose Device gt
95. ed Communications Manager 8 5 SCCP and SIP 2 6 OL 23874 01 Chapter2 Preparing to Install the Cisco Unified IP Phone on Your Network Adding Phones to the Cisco Unified Communications Manager Database I Table 2 3 Cisco Unified IP Phone Startup Process continued Task Purpose Related Topics 3 Obtaining an IP Address e Configuring Settings on the If the Cisco Unified IP Phone is using DHCP to obtain an IP address the Cisco Unified IP Phone phone queries the DHCP server to obtain one If you are not using DHCP in ee your network you must assign static IP addresses to each phone locally e Resolving Startup Problems page 7 1 4 Accessing a TFTP Server e Configuring Settings on the In addition to assigning an IP address the DHCP server directs the A IP Phone Cisco Unified IP Phone to a TFTP Server If the phone has a statically pape ra defined IP address you must configure the TFTP server locally on the e Resolving Startup Problems phone the phone then contacts the TFTP server directly page 7 1 Note You can also assign an alternative TFTP server to use instead of the one assigned by DHCP 5 Requesting the Configuration File e Adding Phones to the Cisco Unified Communications The TFTP server has configuration files which define parameters for Manager Database page 2 7 connecting to Cisco Unified Communications Manager and other information for the phone e Resolving Startup Problems page 7 1 6 Lo
96. efault router and TFTP server on the phone Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP IP Address Internet Protocol IP address of the phone If you assign an IP address with this option you must also assign a subnet mask and default router See the Subnet Mask and Default Router options in this table Chapter4 Configuring Settings on the Cisco Unified IP Phone Accessing the Phone Configuration Settings Table 4 1 Network Menu Options continued Option Description Subnet Mask Subnet mask used by the phone Default Router 1 Default router used by the phone Default Router 1 TFTP Server Primary Trivial File Transfer Protocol TFTP server used by the phone If you are not using DHCP in your network or you want to change this server you must assign the TFTP Server 802 1 xSecurity Indicates whether the phone has 802 1x security enabled or disabled Accessing the Phone Configuration Settings You can change the PIN of the IVR by navigating to Device gt Device Settings gt Common Phone Profile and specifying a password for the Local Phone Unlock Password field in the Common Phone Profile Configuration page Note When there is no User ID and or PIN associated with a phone the phone uses a default PIN of 24726 Related Topics e Configuring Settings on the Cisco Unified IP Phone page 4 1 Accessing the IVR and
97. em administrator you are likely the primary source of information for Cisco Unified IP Phone users in your network or company It is important to provide current and thorough information to end users Cisco recommends that you create a web page on your internal support site that provides end users with important information about their Cisco Unified IP Phones Consider including the following types of information on this site e How Users Obtain Support for the Cisco Unified IP Phone page A 1 e How Users Configure Phone Features page A 2 e How Users Access a Voice Messaging System page A 2 e For information using a voice messaging system refer to Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager page A 2 How Users Obtain Support for the Cisco Unified IP Phone To successfully use some of the features on the Cisco Unified IP Phone including speed dial and voice messaging system options users must receive information from you or from your network team or be able to contact you for assistance Make sure to provide end users with the names of people to contact for assistance and with instructions for contacting those people Giving Users Access to the User Options Web Pages Before a user can access the User Options web pages you must use Cisco Unified Communications Manager Administration to add the user to a standard Cisco Unified Communications Manager end user group choose User Management gt U
98. ement provides the ability to control the attributes of an end to end call You can configure the Cisco Unified IP Phone to use either SIP or Skinny Client Control Protocol SCCP Skinny Client Control Protocol SCCP SCCP includes a messaging set that allows communications between call control servers and endpoint clients such as IP Phones SCCP is proprietary to Cisco Systems Cisco Unified IP Phone 6901 and 6911 use SCCP version 20 for call control Transmission Control Protocol TCP TCP is a connection oriented transport protocol Cisco Unified IP Phones use TCP to connect to Cisco Unified Communications Manager Transport Layer Security TLS TLS is a standard protocol for securing and authenticating communications When security is implemented Cisco Unified IP Phones use the TLS protocol when securely registering with Cisco Unified Communications Manager For more information refer to the Cisco Unified Communications Manager Security Guide Trivial File Transfer Protocol TFTP User Datagram Protocol UDP TFTP allows you to transfer files over the network On the Cisco Unified IP Phone TFTP enables you to obtain a configuration file specific to the phone type UDP is a connectionless messaging protocol for delivery of data packets Related Topics TFTP requires a TFTP server in your network which can be automatically identified from the DHCP server If you want a
99. ems with the voice network you should investigate whether an existing problem is simply being exposed Verifying DHCP Settings The following suggestions can help you determine if the phone has been properly configured to use DHCP 1 Verify that you have properly configured the phone to use DHCP See the Configuring Settings on the Cisco Unified IP Phone section on page 4 1 for more information 2 Verify that the DHCP server has been set up properly 3 Verify the DHCP lease duration Cisco recommends that you set it to 8 days Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP 7 6 OL 23874 01 Chapter Troubleshooting and Maintenance Cisco Unified IP Phone Resets Unexpectedly W Checking Static IP Address Settings If the phone has been assigned a static IP address verify that you have entered the correct settings See the Configuring Settings on the Cisco Unified IP Phone section on page 4 1 for more information Verifying the Voice VLAN Configuration If the Cisco Unified IP Phone appears to reset during heavy network usage for example following extensive web surfing on a computer connected to the same switch as the phone it is likely that you do not have a voice VLAN configured Isolating the phones on a separate auxiliary VLAN increases the quality of the voice traffic See the Understanding How the Cisco Unified IP Phone 6911 Interac
100. ep1 Unplug the power cable from the phone and then plug it back in The phone begins its power up cycle Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP 7 10 OL 23874 01 Chapter Troubleshooting and Maintenance Monitoring the Voice Quality of Calls Hi Step2 While the phone is powering up press and hold button until the Line LED turns green Step3 Release the button and press 123456789 0 The line button LED turns red The phone reboots when it is finished Monitoring the Voice Quality of Calls To measure the voice quality of calls that are sent and received within the network Cisco Unified IP Phones use these statistical metrics that are based on concealment events The DSP plays concealment frames to mask frame loss in the voice packet stream e Concealment Ratio metrics Show the ratio of concealment frames over total speech frames An interval conceal ratio is calculated every 3 seconds e Concealed Second metrics Show the number of seconds in which the DSP plays concealment frames due to lost frames A severely concealed second is a second in which the DSP plays more than five percent concealment frames e Mean Opinion Score MOS for Listening Quality LQK Voice Metrics Uses a numeric score to estimate the relative voice listening quality The Cisco Unified IP Phones calculate the MOS LQK based audible concealment events due to a fra
101. er 8 5 SCCP and SIP W N 6 OL 23874 01 voice messaging system 5 8 TFTP description 1 8 troubleshooting 7 3 TFTP Server 1 4 2 Time of Day Routing 5 8 G 3 time zone update 5 8 TLS 2 5 transfer 5 8 G 3 transfer button description of 1 4 Transmission Control Protocol See TCP Transport Layer Security See TLS Trivial File Transfer Protocol See TFTP troubleshooting DHCP 7 6 DNS 7 7 IP addressing and routing 7 3 network connectivity 7 3 network outages 7 6 phones resetting 7 7 physical connection 7 6 services on Cisco Unified Communications Manager 7 4 TFTP settings 7 3 VLAN configuration 7 7 U User Datagram Protocol See UDP User Options web page description 5 9 giving users access to 5 9 A 1 user options web page call forward settings 5 11 users Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP OL 23874 01 a N 7 Index W accessing voice messaging system A 2 adding to Cisco Unified Communications Manager 5 8 providing support to A 1 required information A 1 V VLAN auxiliary for voice traffic 2 3 configuring for voice networks 2 2 native for data traffic 2 3 verifying 7 7 VLAN interaction with 2 2 voice mail G 3 voice messaging system 5 8 voice messaging system accessing A 2 voice VLAN 2 3 volume button description of 1 3 1 5 W wall mounting Cisco Unified IP Phone 3 9 E 1 F 1 web page about 6 1
102. ert a phone that is using one protocol for use with the other protocol This section includes these topics e Converting a New Phone from SCCP to SIP page 2 11 e Converting an In Use Phone from One Protocol to the Other Protocol page 2 11 e Deploying a Phone in an SCCP and SIP Environment page 2 12 Converting a New Phone from SCCP to SIP A new unused phone is set for SCCP by default To convert this phone to SIP perform these steps Procedure Step 1 Take one of these actions e To auto register the phone set the Auto Registration Phone Protocol parameter in Cisco Unified Communications Manager Administration to SIP e To provision the phone using the Bulk Administration Tool BAT choose the appropriate phone model and choose SIP from the BAT e To provision the phone manually make the appropriate changes for SIP on the Phone configuration window in Cisco Unified Communications Manager Administration Refer to Cisco Unified Communications Manager Administration Guide for detailed information about Cisco Unified Communications Manager configuration Refer to Cisco Unified Communications Manager Bulk Administration Guide for detailed information about using the BAT Step2 If you are not using DHCP in your network configure the network parameters for the phone See Configuring Startup Network Settings page 3 9 Step3 Save the configuration updates click Apply Config click OK when the Apply Configuration Information dialo
103. es If the equipment causes interference to radio or television reception try to correct the interference by using one or more of the following measures e Turn the television or radio antenna until the interference stops e Move the equipment to one side or the other of the television or radio e Move the equipment farther away from the television or radio e Plug the equipment into an outlet that is on a different circuit from the television or radio That is make certain the equipment and the television or radio are on circuits controlled by different circuit breakers or fuses Modifications to this product not authorized by Cisco Systems Inc could void the FCC approval and negate your authority to operate the product The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California Berkeley UCB as part of UCB s public domain version of the UNIX operating system All rights reserved Copyright 1981 Regents of the University of California NOTWITHSTANDING ANY OTHER WARRANTY HEREIN ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED AS IS WITH ALL FAULTS CISCO AND THE ABOVE NAMED SUPPLIERS DISCLAIM ALL WARRANTIES EXPRESSED OR IMPLIED INCLUDING WITHOUT LIMITATION THOSE OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING USAGE OR TRADE PRACTICE IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR
104. ets caused by no Direct Memory Access DMA descriptor Table 6 4 Network Items on the Cisco Unified IP Phone 6901 Item Description Tx Frames Total number of packets transmitted by the phone Tx broadcast Total number of broadcast packets transmitted by the phone Tx unicast Total number of unicast packets transmitted by the phone Rx Frames Total number of packets received by the phone Rx broadcast Total number of broadcast packets received by the phone Rx unicast Total number of unicast packets received by the phone Neighbor Device ID Identifier of a device connected to this port discovered by CDP protocol or LLDP Neighbor IP Address IP address of the neighbor device discovered by CDP protocol Neighbor Port Neighbor device port to which the phone is connected discovered by CDP protocol LLDP AgeoutsTotal Total number of LLDP frames that have been time out in cache LLDP FramesDiscardedTotal Total number of LLDP frames that are discarded when any of the mandatory TLVs is missing or out of order or contains out of range string length LLDP FramesInErrors Total Total number of LLDP frames that received with one or more detectable errors LLDP FramesInTotal Total number of LLDP frames received on the phone LLDP TLV DiscardedTotal Total number of LLDP TLVs that are discarded LLDP TLVUnrecognizedTotal Total number of LLDP TLVs that are not recognized on the phone Restart Cause
105. etween two calls on the line The LED associated with the line button lights up to reflect the line status The line button illuminates to indicate status e Green steady Active call e Green flashing Held call e Amber flashing Incoming call e Amber steady Call Forward All activated e Red steady Remote line in use shared line e Red flashing Remote line on hold 7 Speakerphone Selects the speakerphone as the default audio path and initiates a new call picks button up an incoming call or ends a call During a call the button is lit green The speakerphone audio path does not change until a new default audio path is selected for example by picking up the handset 8 Keypad Allows you to dial phone numbers and and choose menu items by entering the item number 9 Mute button Toggles the microphone on or off When the microphone is muted the button is CA lit red 10 Volume button Controls the handset and speakerphone volume off hook and the ringer volume on hook 11 Messages button Auto dials your voice messaging service varies by service 12 Redial Dials the last dialed number 13 Feature button Depending on how the phone is set up in Cisco Unified Communications Manager the programmable feature button provides access to the Speed dialing Call Forward Pickup Group Pickup and Meet Me features Users can configure up to nine items on the feature key The user accesses each of these features
106. fied IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP 5A OL 23874 01 Chapter5 Configuring Features Templates Services and Users Telephony Features Available for the Cisco Unified IP Phone W Table 5 1 Feature Description Telephony Features for the Cisco Unified IP Phone continued Configuration Reference Client Matter Codes CMC Enables a user to specify that a call relates to a specific client matter For more information go to the Client Matter Codes and Forced Authorization Codes chapter in the Cisco Unified Communications Manager Features and Services Guide Conference e Allows a user to talk simultaneously with The service parameter Advance Adhoc multiple parties by calling each participant Conference disabled by default in Cisco individually Conference features include Unified Communications Manager Conference and Meet Me Administration allows you to enable these e Allows a non initiator in a standard ad hoc features conference to add participants also allows any For information on conferences go to the conference participant to join together two Conference Bridges chapter in the standard conferences on the same line Cisco Unified Communications Manager e Allows a conference host on the Cisco Unified Sy aae IP Phone 6901 to remove the last participant For more information go to the Cisco that joined the conferen
107. for Cisco Unified Communications Manager 6 Associate a user to a user group Refer to the following sections in the Cisco Unified ae Communications Manager Administration Guide Assigns users a common list of roles and permissions that apply to all users in a user group Administrators End User Configuration Settings section in the can manage user groups roles and permissions to End User Configuration chapter control the level of access and therefore the level of e Adding Users to a User Group section in the User security for system users Group Configuration chapter Note In order for end users to access Cisco Unified CM User Options you must add users to the standard Cisco CCM End Users group 7 Associate a user with a phone optional For more information go to the Associating Devices to an End User section in the End User Configuration chapter in the Cisco Unified Communications Manager Administration Guide Provides users with control over their phone such a forwarding calls or adding speed dial numbers or services Note Some phones such as those in conference rooms do not have an associated user Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP 1 22 OL 23874 01 Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones W
108. g displays then have the user power cycle the phone Converting an In Use Phone from One Protocol to the Other Protocol If Cisco Unified IP phones presently connected to Cisco Unified CM are using the SCCP protocol to receive and place calls and you now want some or all of these phones to use the SIP protocol the phone firmware for each phone type must be upgraded from SCCP to the recommended SIP version before the Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP OL 23874 01 2 11 Chapter2 Preparing to Install the Cisco Unified IP Phone on Your Network Determining the MAC Address for a Cisco Unified IP Phone phones can register If Cisco Unified IP phones to be connected to Cisco Unified CM are brand new out of the box the SCCP phone firmware preloaded at the factory must be upgraded to the recommended SIP version before your SIP phones can complete registration For information about how to convert an in use phone from one protocol to the other see the Cisco Unified Communications Manager Administration Guide Cisco Unified IP Phone Configuration section Migration Existing Phone Configuration to a Different Phone Deploying a Phone in an SCCP and SIP Environment To deploy Cisco Unified IP Phones in an environment that includes SCCP and SIP and in which the Cisco Unified Communications Manager Auto Registration parameter is SCCP perform these general ste
109. g the item number 7 Handset light strip Lights up to indicate a ringing call flashing red or a new voice message steady red Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP OL 23874 01 1 3 Chapter1 An Overview of the Cisco Unified IP Phone E Understanding the Cisco Unified IP Phone 6901 and 6911 Figure 1 2 shows the main components of the Cisco Unified IP Phone 6911 Figure 1 2 Cisco Unified IP Phone 6911 z 8 wo 195778 Table 1 2 describes the buttons on the Cisco Unified IP Phone 6911 Table 1 2 Features on the Cisco Unified IP Phone 6911 1 Handset light strip Lights up to indicate a ringing call flashing red or a new voice message steady red 2 Phone Template A paper strip where you can enter names and contact numbers Transfer button Transfers a call 4 Conference button Creates a conference call 5 Hold button Places an active call on hold Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP OL 23874 01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 6901 and 6911 6 Line button Allows users to pick up an incoming call The line button LED shows call status eS The line button enables users to answer an incoming call and swap b
110. ger Database section on page 2 7 for details Use the PC access port to connect a network device such as a computer to the phone You must use a straight through cable on this port The handset is designed especially for use with a Cisco Unified IP Phone It includes a light strip that indicates incoming calls and voice messages waiting To connect a handset to the Cisco Unified IP Phone plug the cable into the handset and the Handset port on the back of the phone Speakerphone Cisco Unified IP Phone 6911 Only By default the speakerphone is enabled on the Cisco Unified IP Phone You can disable the speakerphone by using Cisco Unified Communications Manager Administration To do so choose Device gt Phone and locate the phone you want to modify In the Phone Configuration window for the phone check the Disable Speakerphone check box Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP OL 23874 01 3 3 Chapter3 Setting Up the Cisco Unified IP Phone Installing the Cisco Unified IP Phone Installing the Cisco Unified IP Phone You must connect the Cisco Unified IP Phone to the network and to a power source before using it See Figure 3 1 for a graphical representation of the connections for a Cisco Unified IP Phone 6901 and Figure 3 2 for a graphical representation of the connections for a Cisco Unified IP Phone 6911 To install a Cisco Unified IP Ph
111. guration chapter e Cisco Unified Communications Manager System Guide Time of Day Routing chapter Time Zone Update Updates the Cisco Unified IP Phone with time zone For more information refer to the Cisco changes Unified Communications Manager Administration Guide Date Time Group Configuration chapter Transfer Allows users to redirect connected calls from their Some JTAPI TAPI applications are not phones to another number compatible with the Direct Transfer feature implementation on the Cisco Unified IP Phone 6901 and 6911 Voice messaging Enables callers to leave messages if calls are For more information refer to Soom UNETE e Cisco Unified Communications Manager Messages are accessed using the Message button Administration Guide Cisco Voice Mail on the Cisco Unified IP Phone 6911 Port Configuration chapter Messages are accessed using the access code onthe Cisco Unified Communications Manager Cisco Unified IP Phone 6901 System Guide Voice Mail Connectivity to Cisco Unified Communications Manager chapter Adding Users to Cisco Unified Communications Manager Adding users to Cisco Unified Communications Manager allows you to display and maintain information about users and allows each user to perform these tasks e Create a personal directory e Set up speed dial and call forwarding numbers You can add users to Cisco Unified Communications Manager using one of these following
112. he TFTP server configuration CFG TFTP Size Error The configuration file is too large for the Power cycle the phone file system on the phone Checksum Error Downloaded software file is corrupted Obtain anew copy of the phone firmware and place it in the TFTPPath directory You should only copy files into this directory when the TFTP server software is shut down otherwise the files may be corrupted Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP 6 10 OL 23874 01 Chapter 6 Monitoring the Cisco Unified IP Phone Remotely Device Logs W Table 6 6 Status Messages on the Cisco Unified IP Phone 6900 Series Phones continued Message Description Possible Explanation and Action DHCP timeout DHCP server did not respond e Network is busy The errors should resolve themselves when the network load reduces e No network connectivity between the DHCP server and the phone Verify the network con nections e DHCP server is down Check the DHCP server configuration DNS timeout DNS server did not respond e Errors persist Consider assigning a static IP address e Network is busy The errors should resolve themselves when the network load reduces e Nonetwork connectivity between the DNS server and the phone Verify the network connections e DNS server is down Check the DNS server configuration DNS unknown host Duplic
113. he BAT Phone Template section on page 2 10 To implement TAPS you or the end user dial a TAPS directory number and follow voice prompts When the process is complete the phone will have downloaded its directory number and other settings and the phone will be updated in Cisco Unified Communications Manager Administration with the correct MAC address Auto registration must be enabled in Cisco Unified Communications Manager Administration System gt Cisco Unified CM for TAPS to function When you configure the cluster for mixed mode through the Cisco CTL client auto registration is automatically disabled When you configure the cluster for non secure mode through the Cisco CTL client auto registration is automatically enabled For more information go to the Bulk Administration chapter in Cisco Unified Communications Manager Administration Guide Related Topics e Adding Phones with Auto Registration page 2 8 e Adding Phones with Cisco Unified Communications Manager Administration page 2 10 e Adding Phones Using the BAT Phone Template page 2 10 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP OL 23874 01 2 9 Chapter2 Preparing to Install the Cisco Unified IP Phone on Your Network Adding Phones to the Cisco Unified Communications Manager Database Adding Phones with Cisco Unified Communications Manager Administration You can add p
114. he Cisco IP telephony network establishes and maintains authenticated and encrypted communication streams between a phone and the server digitally signs files before they are transferred to a phone and encrypts media streams and call signaling between Cisco Unified IP phones The Cisco Unified IP Phone 6901 and 6911 use the Phone security profile which defines whether the device is nonsecure authenticated or encrypted For information on applying the security profile to the phone refer to the Cisco Unified Communications Manager Security Guide Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP 1 10 OL 23874 01 Chapter1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones Mi If you configure security related settings in Cisco Unified Communications Manager Administration the phone configuration file will contain sensitive information To ensure the privacy of a configuration file you must configure it for encryption For detailed information refer to the Configuring Encrypted Phone Configuration Files chapter in Cisco Unified Communications Manager Security Guide Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP OL 23874 01 EEIE Chapter1 An Overview of the Cisco Unified IP Phone E Understanding Security Features for Cisco Unified
115. he Cisco Provides a conceptual overview and description of the Cisco Unified IP Phone Unified IP Phone Chapter 2 Preparing to Install the Cisco Unified IP Describes how the Cisco Unified IP Phone interacts with other key Phone on Your Network IP telephony components and provides an overview of the tasks required prior to installation Chapter 3 Setting Up the Cisco Unified IP Phone Describes how to properly and safely install and configure the Cisco Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP OL 23874 01 Unified IP Phone on your network Preface Chapter 4 Configuring Settings on the Cisco Unified IP Phone Describes how to configure network settings verify status and make global changes to the Cisco Unified IP Phone Chapter 5 Configuring Features Templates Services and Users Provides an overview of procedures for configuring telephony features configuring directories configuring phone button and adding users to Cisco Unified Communications Manager Chapter 6 Monitoring the Cisco Unified IP Phone Remotely Describes the information that you can obtain from the phone s web page to remotely monitor the operation of a phone and to assist with troubleshooting Chapter 7 Troubleshooting and Maintenance Provides tips for troubleshooting the Cisco Unified IP Phone
116. he Product Specific Configuration section From the Web Access drop down list choose Disabled Click Save Click Apply Config To enable web page access when it is disabled see the preceding steps about disabling access Follow the same steps but choose Enabled in Step 4 to enable the web page Device Information The Device Information area on a phone s web page displays device settings and related information for the phone Table 6 1 describes these items To display the Device Information area access the web page for the phone as described in the Accessing the Web Page for a Phone section on page 6 2 and then click the Device Information hyperlink Table 6 1 Device Information Area Items Item Description MAC Address Media Access Control MAC address of the phone Host Name Unique fixed name that is automatically assigned to the phone based on its MAC address Phone DN Directory number assigned to the phone App Load ID Identifier of the firmware running on the phone Boot Load ID Identifier of the factory installed load running on the phone Hardware Revision Revision value of the phone hardware Serial Number Unique serial number of the phone Model Number Model number of the phone Message Waiting Indicates if there is a voice message waiting on the primary line for this phone Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager
117. here server_name is the host name of the Cisco Unified Communications Manager e A user ID and default password are needed to access the application These settings correspond to the values you entered when you added the user to Cisco Unified Communications Manager see the Adding Users to Cisco Unified Communications Manager section on page 5 8 For additional information refer to e Cisco Unified Communications Manager Administration Guide User Group Configuration chapter e Cisco Unified Communications Manager Administration Guide End User Configuration chapter Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP 5 10 OL 23874 01 Chapter5 Configuring Features Templates Services and Users Managing the User Options Web Pages E Specifying Options that Appear on the User Options Web Pages Most options that are on the User Options web pages appear by default However the following options must be set by the system administrator by using Enterprise Parameters Configuration settings in Cisco Unified Communications Manager Administration e Show Ring Settings e Show Call Forwarding e Show Message Waiting Lamp e Show Audible Message Waiting Indicator Note The settings apply to all User Options web pages at your site To specify the options that appear on the User Options web pages follow these steps Procedure Step 1
118. hone registration For more information on licensing go to the Licenses for Phones section in the Cisco Unified Communications Manager System Guide Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP OL 23874 01 2 7 Chapter2 Preparing to Install the Cisco Unified IP Phone on Your Network Adding Phones to the Cisco Unified Communications Manager Database These sections describe the methods e Adding Phones with Auto Registration page 2 8 e Adding Phones with Auto Registration and TAPS page 2 9 e Adding Phones with Cisco Unified Communications Manager Administration page 2 10 e Adding Phones Using the BAT Phone Template page 2 10 Table 2 4 provides an overview of these methods for adding phones to the Cisco Unified Communications Manager database Table 2 4 Methods for Adding Phones to the Cisco Unified Communications Manager Database Requires MAC Method Address Notes Auto registration No e Results in automatic assignment of directory numbers e Not available when security or encryption is enabled Auto registration with No Requires auto registration and the Bulk Administration TAPS Tool BAT updates information in the Cisco Unified IP Phone and in Cisco Unified Communications Manager Administration Using the Cisco Unified Yes Communications Manager Administration Requires phones to be added individually Using BAT
119. hones individually to the Cisco Unified Communications Manager database by using Cisco Unified Communications Manager Administration To do so you first need to obtain the MAC address for each phone For information about determining a MAC address see the Using Cisco Unified IP Phones with Different Protocols section on page 2 11 After you have collected MAC addresses in Cisco Unified Communications Manager Administration choose Device gt Phone and click Add New to begin For complete instructions and conceptual information about Cisco Unified Communications Manager go to the Cisco Unified Communications Manager Overview chapter in the Cisco Unified Communications Manager System Guide Related Topics e Adding Phones with Auto Registration page 2 8 e Adding Phones with Auto Registration and TAPS page 2 9 e Adding Phones Using the BAT Phone Template page 2 10 Adding Phones Using the BAT Phone Template Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 The Cisco Unified Communications Manager Bulk Administration Tool BAT enables you to perform batch operations including registration on multiple phones To access BAT choose Bulk Administration in Cisco Unified Communications Manager Administration To add phones by using BAT only not in conjunction with TAPS you must obtain the appropriate MAC address for each phone For information about determining a MAC address see the Using Cisco Unified IP Phones with
120. ied Communications Manager Features and Services Guide Call Waiting Indicates and allows users to answer an incoming For more information refer to par nes yee Or abeLaenca e Cisco Unified Communications Manager The phone sounds the call waiting tone single System Guide Understanding Directory beep and the line button flashes amber Numbers chapter cBarge Allows a user to join a non private call on a shared For more information refer to phone pe a USCE te den a e Cisco Unified Communications Manager converts it into a conference allowing the user and ae Features and Services Guide Barge and other parties to access conference features Pri 09 rivacy chapter e Cisco Unified Communications Manager System Guide Cisco Unified IP Phone chapter e Cisco Unified Communications Manager Features and Services Guide Barge and Privacy chapter Cisco Unified Video Allows users to make video calls by using your Configure Video Capabilities and Auto Line Advantage CUVA Cisco Unified IP Phone your personal computer Select parameter in the Product Specific Cisco Unified IP and an external video camera Configuration Layout section in Phone Phone 6911 only Configuration Cisco Web Dialer Allows users to make calls from web and desktop applications For more information go to the Cisco Web Dialer chapter in the Cisco Unified Communications Manager Features and Services Guide Cisco Uni
121. iption Max MOS LQK Baseline or highest MOS LQK score from the start of the voice stream The following codecs provide the corresponding maximum MOS LQK scores under normal conditions with no frame loss e G711 4 5 e G728 iLBC 3 9 e G729A AB 3 7 MOS LQK Version Version of the Cisco proprietary algorithm used to calculate the MOS LQK scores Related Topics e Understanding Security Features for Cisco Unified IP Phones page 1 10 e Identifying Authenticated Encrypted and Protected Phone Calls page 1 15 Understanding Security Profiles All Cisco Unified IP Phones that support Cisco Unified Communications Manager use a security profile which defines whether the phone is nonsecure authenticated or encrypted For information about configuring the security profile and applying the profile to the phone refer to Cisco Unified Communications Manager Security Guide To view the security mode that is set for the phone you can view the security profile in Cisco Unified Communications Manager Administration Related Topics e Identifying Authenticated Encrypted and Protected Phone Calls page 1 15 Identifying Authenticated Encrypted and Protected Phone Calls In an authenticated call all devices participating in the establishment of the call are trusted devices and authenticated by Cisco Unified Communications Manager In an encrypted call all devices participating in the establishment of the call are trusted devices and
122. isco Unified IP Telephony Products page 2 1 e Providing Power to the Cisco Unified IP Phone page 2 3 e Understanding Phone Configuration Files page 2 5 e Understanding the Phone Startup Process page 2 6 e Adding Phones to the Cisco Unified Communications Manager Database page 2 7 e Using Cisco Unified IP Phones with Different Protocols page 2 11 e Determining the MAC Address for a Cisco Unified IP Phone page 2 12 Understanding Interactions with Other Cisco Unified IP Telephony Products To function in the IP telephony network the Cisco Unified IP Phone must be connected to a networking device such as a Cisco Catalyst switch You must also register the Cisco Unified IP Phone with a Cisco Unified Communications Manager system before sending and receiving calls This section includes the following topics e Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications Manager page 2 2 e Understanding How the Cisco Unified IP Phone 6911 Interacts with the VLAN page 2 2 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP OL 23874 01 Chapter2 Preparing to Install the Cisco Unified IP Phone on Your Network Understanding Interactions with Other Cisco Unified IP Telephony Products Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications Manager Note Cisco Unified Communications Manager i
123. l bracket e Four 8 18 x 1 25 inch Phillips head screws with four anchors e Two M2 5 x 6 mm machine screws e One 6 inch Ethernet cable Before You Begin You need these tools to install the bracket e 1 and 2 Phillips head screwdrivers e Level e Pencil You must also install an Ethernet jack for the telephone in the desired location if an Ethernet jack does not currently exist This jack must be wired appropriately for an Ethernet connection You cannot use a regular telephone jack For more information about phone installation requirements and warnings see Setting Up the Cisco Unified IP Phone page 3 1 Install Non Lockable Wall Mount Kit for Phone Step1 Mount the wall bracket in the desired location You can install the bracket over an Ethernet jack or you can run the Ethernet network cable to a jack nearby a Hold the bracket on the wall placing it so that the arrow on the back of the bracket is pointing up b Use the level to ensure the bracket is level and use a pencil to mark the screw holes c Use a 2 Phillips head screwdriver to carefully center the anchor over the pencil mark and press the anchor into the wall d Screw the anchor clockwise into the wall until it is seated flush e Use the included screws and a 2 Phillips head screwdriver to attach the bracket to the wall The following figure shows the steps to mount the wall bracket Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified C
124. ld call by pressing the line button speaker button or going off hook Note The LED on the line button flashes green when a local call is on hold and the LED flashes red when a remote call is on hold Requires no configuration unless you want to use music on hold See Music on Hold in this table for information Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP OL 23874 01 5 5 Chapter 5 E Telephony Features Available for the Cisco Unified IP Phone Table 5 1 Feature Description Telephony Features for the Cisco Unified IP Phone continued Configuration Reference Meet Me Conference Cisco Unified IP Phone 6911 only Allows a user to host a Meet Me conference in which other participants call a predetermined number at a scheduled time The user joins a meet me conference by pressing he feature button and the meet me conference number For more information go to the Meet Me Number Pattern Configuration chapter in the Cisco Unified Communications Manager Administration Guide Message Waiting Defines directory numbers for message waitingon For more information refer to and message waiting off indicator A directly E E Communi E A connected voice messaging system uses the a oe hi Administration Guide Message Waiting specified directory number to set or to clear a SOET bie i ee oe l Configuration chap
125. led Cisco Unified IP Phone 6911 only Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP OL 23874 01 6 5 Chapter 6 W Network Setup Table 6 2 item Network Configuration Area Items continued Description SW Port Setup PC Port Setup Cisco Unified IP Phone 6911 only Speed and duplex of the switch port where e A Auto Negotiate e 1O0H 10 BaseT half duplex e 10F 10 BaseT full duplex e 100H 100 BaseT half duplex e 100F 100 BaseT full duplex e No Link No connection to the switch port Speed and duplex of the switch port where e A Auto Negotiate e 1OH 10 BaseT half duplex e 10F 10 BaseT full duplex e 100H 100 BaseT half duplex e 100F 100 BaseT full duplex e No Link No connection to the PC port User Locale Network Locale User locale associated with the phone user Identifies a set of detailed information to support users including language font date and time formatting and alphanumeric keyboard text information Network locale associated with the phone user Identifies a set of detailed information to support the phone in a specific location including definitions of the tones and cadences used by the phone User Locale Version Network Locale Version Version of the user locale loaded on the phone Version of the network locale loaded on the phone PC Port Disabled Cisco
126. lephony functionality such as call forwarding and transferring redialing conference calling and voice messaging system access Cisco Unified IP phones also provide a variety of other features For an overview of the telephony features that the Cisco Unified IP Phone supports and for tips on configuring them see the Telephony Features Available for the Cisco Unified IP Phone section on page 5 1 As with other network devices you must configure Cisco Unified IP Phones to prepare them to access Cisco Unified Communications Manager and the rest of the IP network By using DHCP you have fewer settings to configure on a phone but if your network requires it you can manually configure an IP address TFTP server subnet information and so on For instructions on configuring the network settings on the Cisco Unified IP Phones see Chapter 4 Configuring Settings on the Cisco Unified IP Phone Finally because the Cisco Unified IP Phone is a network device you can obtain detailed status information from it directly This information can assist you with troubleshooting any problems users might encounter when using their IP phones Related Topics e Configuring Settings on the Cisco Unified IP Phone page 4 1 e Configuring Features Templates Services and Users page 5 1 e Troubleshooting and Maintenance page 7 1 Configuring Telephony Features You can modify additional settings for the Cisco Unified IP Phone from Cisco Unified Co
127. me loss in the preceding 8 seconds and includes weighting factors such as codec type and frame size MOS LQK scores are produced by a Cisco proprietary algorithm the Cisco Voice Transmission Quality CVTQ index Depending on the MOS LQK version number these scores may comply with the International Telecommunications Union ITU standard P 564 This standard defines evaluation methods and performance accuracy targets that predict listening quality scores based on observation of actual network impairment Note Concealment ratio and concealment seconds are primary measurements based on frame loss A Conceal Ratio of zero indicates that the IP network is delivering frames and packets on time with no loss You can access voice quality metrics remotely by using Streaming Statistics see the Monitoring the Cisco Unified IP Phone Remotely chapter Using Voice Quality Metrics When using the metrics for monitoring voice quality note the typical scores under normal conditions of zero packet loss and use the metrics as a baseline for comparison It is also important to distinguish significant changes from random changes in metrics Significant changes are scores that change about 0 2 MOS or more and persist in calls that last longer than 30 seconds Conceal ratio changes indicate a frame loss greater than 3 percent The MOS LQK scores can vary based on the codec that the Cisco Unified IP Phone uses The following codecs provide these correspon
128. methods e To add users individually choose User Management gt End User from Cisco Unified Communications Manager Administration For more information go to the End User Configuration chapter in the Cisco Unified Communications Manager Administration Guide e To add users in batches use the Bulk Administration Tool This method also enables you to set an identical default password for all users For more information go to the Bulk Administration chapter in Cisco Unified Communications Manager Administration Guide e To add users from your corporate LDAP directory choose System gt LDAP gt LDAP System from Cisco Unified Communications Manager Administration Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP 5 8 OL 23874 01 Chapter5 Configuring Features Templates Services and Users Managing the User Options Web Pages E Note Once the Enable Synchronization from the LDAP Server is enabled you will not be able to add additional users from Cisco Unified Communications Manager Administration For more information on LDAP go to the Understanding the Directory chapter in the Cisco Unified Communications Manager System Guide e To add a user and phone at the same time choose User Management gt User Phone Add from Cisco Unified Communications Manager Managing the User Options Web Pages From the User Options web page users can
129. mitted and received on the network Cisco Unified IP Phone PO to the access port 6911 only CDP PC Port Indicates whether CDP is supported on the PC port default is enabled Cisco Unified IP Phone Enable CDP on the PC port when Cisco VT Advantage Unified Video Advantage CVTA is 6911 only connected to the PC port CVTA does not work without CDP interaction with the phone When CDP is disabled in Cisco Unified Communications Manager a warning is displayed indicating that disabling CDP on the PC port prevents CVTA from working The current PC and switch port CDP values are shown on the Settings menu CDP SW Port Indicates whether CDP is supported on the switch port default is enabled Enable CDP on the switch port for VLAN assignment for the phone power negotiation QoS management and 802 1x security Enable CDP on the switch port when the phone is connected to a Cisco switch When CDP is disabled in Cisco Unified Communications Manager a warning is presented indicating that CDP should be disabled on the switch port only if the phone is connected to a non Cisco switch The current PC and switch port CDP values are shown on the Settings menu Network Statistics The following network statistics hyperlinks on a phone s web page provide information about network traffic on the phone To display a network statistics area access the web page for the phone as described in the Accessing the Web Page for a Phone sec
130. mmunications Manager Administration Use Cisco Unified Communications Manager Administration to set up phone registration criteria and calling search spaces among other tasks See the Telephony Features Available for the Cisco Unified IP Phone section on page 5 1 and the Cisco Unified Communications Manager documentation for additional information Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP OL 23874 01 1 9 Chapter1 An Overview of the Cisco Unified IP Phone E Understanding Security Features for Cisco Unified IP Phones For more information about Cisco Unified Communications Manager Administration refer to Cisco Unified Communications Manager documentation including Cisco Unified Communications Manager Administration Guide You can also use the context sensitive help available within the application for guidance You can access Cisco Unified Communications Manager documentation at this location http www cisco com en US products sw voicesw ps556 tsd_products_support_series_home html You can access Cisco Unified Communications Manager Business Edition documentation at this location http www cisco com en US products ps7273 tsd_products_support_series_home html Related Topic e Telephony Features Available for the Cisco Unified IP Phone page 5 1 Configuring Network Parameters Using the Cisco Unified IP Phone You configure parameters such as D
131. n Lockable Wall Mount ADA Non Lockable Wall Mount Kit for 6900 Series W Figure F 5 Attach Phone Bracket Screw holes f Slot for mounting tabs 274937 Step3 Attach the cables a Attach the Ethernet cable to the 10 100 SW network port and wall jack b Optional If you are connecting a network device such as a computer to the phone attach the cable to the 10 100 PC access port Optional If you are using an external power supply plug the power cord into the phone and dress the cord by clipping it into the clips incorporated into the phone body next to the 10 100 PC port The following figure shows the cable attachment Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP OL 23874 01 E 5 Appendix F Cisco Unified IP Phone Non Lockable Wall Mount E ADA Non Lockable Wall Mount Kit for 6900 Series Figure F 6 Attach Cables Wall bracket P J Yi JA J f J J Jf J J J J Phone bracket Network port 274939 AC adapter port Phone bracket i P U shaped holes cable access hole for cables optional power cable Step4 Attach the phone to the wall bracket by inse
132. nd 6961 The following figure shows the wall mount kit installed on the phone Figure F 1 Back View of ADA Non Lockable Wall Mount Kit Installed on Phone Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP OL 23874 01 Appendix F Cisco Unified IP Phone Non Lockable Wall Mount E ADA Non Lockable Wall Mount Kit for 6900 Series The following figure shows the phone with the wall mount kit from the side Figure F 2 Side View of ADA Non Lockable Wall Mount Kit Installed on Phone 345757 Components The following figure shows the contents of the Wall Mount kit Figure F 3 Components Screws Anchors Machine Phone bracket Wall bracket 4 4 screws K Ke R www Ethernet cable The package includes these items Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP OL 23874 01 AppendixF Cisco Unified IP Phone Non Lockable Wall Mount ADA Non Lockable Wall Mount Kit for 6900 Series W e One phone bracket e One wal
133. nd SIP G4 OL 23874 01 Numerics 802 1X authentication server 1 18 authenticator 1 18 description 1 7 network components 1 18 supplicant 1 18 A AC adapter connecting to 3 4 access port connecting 3 4 forwarding packets to 6 7 purpose 3 3 adding Cisco Unified IP Phones manually 2 10 Cisco Unified IP Phones using auto registration 2 8 users to Cisco Unified Communications Manager 5 8 AdvanceAdhocConference service parameter 5 5 agent greeting 5 2 G 1 Audible message waiting indicator G 1 audible message waiting indicator 5 2 authenticated call 1 15 authentication 1 10 3 10 authentication server in 802 1X 1 18 authenticator in 802 1X 1 18 auto answer 5 2 G 1 automatic port synchronization 5 3 auto registration using 2 8 auxiliary VLAN 2 3 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP OL 23874 01 INDEX barge G 1 call security restrictions 1 16 block external to external transfer 5 3 G 1 buttons Cisco Unified IP Phone 6911 programmable feature 1 5 C call authenticated 1 15 encrypted 1 15 security interactions 1 16 call back G 1 call forward 5 3 all breakout G 2 all calls G 2 all loop prevention G 2 busy G 2 call forward all 5 3 call forward busy 5 3 call forward no answer 5 3 call forward no coverage 5 3 configurable display G 2 destination override 5 4 G 2 loop breakout 5 4 loop prevention 5 4 no answer
134. nd SIP OL 23874 01 Pow W Contents Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP oi OL 23874 01 Overview Audience Preface Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP provides the information you need to understand install configure manage and troubleshoot the phones on a Voice over IP VoIP network Because of the complexity of an IP telephony network this guide does not provide complete and detailed information for procedures that you need to perform in Cisco Unified Communications Manager or other network devices See the Related Documentation section on page viii Network engineers system administrators or telecom engineers should review this guide to learn the steps required to properly set up the Cisco Unified IP Phone on the network The tasks described are administration level tasks and are not intended for end users of the phones Many of the tasks involve configuring network settings and affect the phone s ability to function in the network Because of the close interaction between the Cisco Unified IP Phone and Cisco Unified Communications Manager many of the tasks in this manual require familiarity with Cisco Unified Communications Manager Organization This manual is organized as follows Chapter Description Chapter 1 An Overview of t
135. nd information refer to the sources in the list Table 1 9 Installation Checklist for the Cisco Unified IP Phone 6901 and 6911 Task Purpose For More Information 1 Choose the power source for the phone See the Providing Power to the Cisco Unified Powerover Ethernet RoE IP Phone section on page 2 3 e External power supply Determines how the phone receives power 2 Assemble the phone adjust phone placement and connect the See the Installing the Cisco Unified IP Phone network cable section on page 3 4 Locates and installs the phone in the network See the Footstand section on page 3 7 3 Monitor the phone startup process See the Verifying the Phone Startup Process Associates directory numbers to the phone Verifies that phone is configured properly section on page 3 9 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP OL 23874 01 1 23 Chapter1 An Overview of the Cisco Unified IP Phone Hi Ss Terminology Differences Table 1 9 Installation Checklist for the Cisco Unified IP Phone 6901 and 6911 continued Task Purpose For More Information 4 If you are configuring the network settings on the phone you See the Configuring Startup Network can set up an IP address for the phone by either using DHCP or Settings section on page 3 9 canta a ae See the Configuring Settings on the Cisco Using DH
136. ne that is powered with external power disconnect the Ethernet cable from the phone before you disconnect the power supply The following sections provide more information about powering a phone e Power Guidelines page 2 4 e Power Outage page 2 4 e Obtaining Additional Information About Power page 2 5 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP OL 23874 01 2 3 Chapter2 Preparing to Install the Cisco Unified IP Phone on Your Network Providing Power to the Cisco Unified IP Phone Power Guidelines Table 2 1 provides guidelines for powering the Cisco Unified IP Phone 6901 and 6911 Table 2 1 Guidelines for Powering the Cisco Unified IP Phone 6901 and 6911 Power Type Guidelines External power Provided The Cisco Unified IP Phone 6901 and 6911 use the CP PWR CUBE 3 power supply through the CP PWR CUBE 3 external power supply External power Provided The Cisco Unified IP Phone Power Injector may be used with any Cisco Unified IP Phone through the Cisco Unified IP Functioning as a midspan device the injector delivers inline power to the attached phone Phone Power Injector The Cisco Unified IP Phone Power Injector is connected between a switch port and the IP Phone and supports a maximum cable length of 100m between the unpowered switch and the IP Phone PoE power Provided by a e The Cisco Unified IP Phone 6901 and 6911 support Cisco i
137. ne to reset 7 8 power injector 2 4 Private Line Automated Ringdown PLAR 5 6 G 2 programmable feature buttons 1 5 programmable line button description of 1 5 index W protected call description 1 16 Protected Calls 1 16 Real Time Control Protocol See RTCP Real Time Transport Protocol See RTP redial 5 7 G 3 redial button 1 2 remote port configuration 5 7 reset factory 7 10 reset settings on phone 7 10 resetting basic 7 10 Cisco Unified IP phone 7 10 continuously 7 6 intentionally 7 7 methods 7 10 ringer indicator for 1 3 1 4 ringer volume control G 2 S SCCP 1 8 secure conference restrictions 1 16 1 17 security restrictions 1 17 secure SRST reference 1 14 security CAPF Certificate Authority Proxy Function 1 14 configuring on phone 3 10 device authentication 1 13 encrypted configuration file 1 14 file authentication 1 13 image authentication 1 13 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP OL 23874 01 a N 5 W index Locally Significant Certificate LSC 3 10 media encryption 1 14 phone hardening 1 14 secure SRST reference 1 14 security profiles 1 14 1 15 signaling authentication 1 13 signaling encryption 1 14 security profiles 1 14 1 15 shared line 5 7 G 3 shield icon 1 10 signaling authentication 1 13 signaling encryption 1 14 SIP 1 8 Speaker button disabling 3 3 speakerphone button description of
138. ng information Table 7 3 Changes to Voice Quality Metrics Metric Change Condition Conceal Ratio and Conceal Network impairment from packet loss or high jitter Seconds increase significantly Conceal Ratio is near or at zero Noise or distortion in the audio channel such as echo or but the voice quality is poor audio levels e Tandem calls that undergo multiple encode decode such as calls to a cellular network or calling card network e Acoustic problems coming from a speakerphone handsfree cellular phone or wireless headset Check packet transmit TxCnt and packet receive RxCnt counters to verify that voice packets are flowing MOS LQK scores decrease Network impairment from packet loss or high jitter levels significantly e Average MOS LQK decreases may indicate widespread and uniform impairment e Individual MOS LQK decreases may indicate bursty impairment Cross check the conceal ratio and conceal seconds for evidence of packet loss and jitter Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP 7 12 OL 23874 01 Chapter Troubleshooting and Maintenance Where to Go for More Troubleshooting Information W Table 7 3 Changes to Voice Quality Metrics continued Metric Change Condition MOS LQK scores increase e Check to see if the phone is using a different codec than significantly expected RxType and TxType e Check
139. nimum security level is Initiator receives message Does not meet Security encrypted Level call rejected Secure encrypted Meet Me Minimum security level is Conference accepts encrypted and authenticated authenticated calls Secure encrypted Meet Me Minimum security level is Only secure conference bridge available and used ee sory Conference accepts all calls Supporting 802 1X Authentication on Cisco Unified IP Phones These sections provide information about 802 1X support on the Cisco Unified IP Phones e Overview page 1 17 e Required Network Components page 1 18 e Best Practices Requirements and Recommendations page 1 19 Overview Cisco Unified IP phones and Cisco Catalyst switches have traditionally used Cisco Discovery Protocol CDP to identify each other and determine parameters such as VLAN allocation and inline power requirements However CDP is not used to identify any locally attached PCs therefore Cisco Unified IP Phones provide an EAPOL pass through mechanism whereby a PC locally attached to the IP phone may pass through EAPOL messages to the 802 1 X authenticator in the LAN switch This prevents the IP phone from having to act as the authenticator yet allows the LAN switch to authenticate a data end point prior to accessing the network In conjunction with the EAPOL pass through mechanism Cisco Unified IP Phones provide a proxy EAPOL Logoff mechanism In the event that the locally attached PC is dis
140. nline PoE switch through the Ethernet e The Cisco Unified IP Phone 6901 and 6911 support IEEE 802 3af Class 1 power on cable attached to the phone signal pairs and spare pairs e To ensure uninterruptible operation of the phone make sure that the switch has a backup power supply e Make sure that the CatOS or IOS version running on your switch supports your intended phone deployment Refer to the documentation for your switch for operating system version information External power Provided The inline power patch panel WS PWR PANEL is compatible with the Cisco Unified through inline power patch IP Phone 6901 and 6911 panel WS PWR PANEL Power Outage Your accessibility to emergency service through the phone is dependent on the phone being powered If there is an interruption in the power supply Service and Emergency Calling Service dialing will not function until power is restored In the case of a power failure or disruption you may need to reset or reconfigure equipment before using the Service or Emergency Calling Service dialing Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP 2 4 OL 23874 01 Chapter2 Preparing to Install the Cisco Unified IP Phone on Your Network Understanding Phone Configuration Files Hi Obtaining Additional Information About Power For related information about power refer to the documents shown in Table 2 2 The
141. ny other cable that does not terminate in the wall behind the bracket are positioned in one of the cable access openings in the bottom of the bracket The phone and wall brackets openings together form circular openings with room for one cable per opening Figure E 12 Step6 Use the locking key to lock the phone to the wall bracket Figure E 12 Attaching the Phone to the Wall Bracket 275668 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP OL 23874 01 WE E 13 Appendix E Installing the Wall Mount for the Cisco Unified IP Phone 6901 and 6911 il Installing a Wall Mount for the Cisco Unified IP Phone 6911 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP E14 OL 23874 01 APPENDIX l Cisco Unified IP Phone Non Lockable Wall Mount This appendix contains information on installing the following product e ADA Non Lockable Wall Mount Kit for 6900 Series Installed on the Cisco Unified IP Phone 6911 6921 6941 6945 and 6961 This nonlocking wall mount kit meets ADA 4 4 1 requirements ADA Non Lockable Wall Mount Kit for 6900 Series This section describes how to install the ADA Non Lockable Wall Mount Kit for 6900 Series on a Cisco Unified IP Phone 6911 6921 6941 6945 a
142. o Unified IP Phone 6901 Figure 3 4 illustrates attaching the footstand at a higher angle on the Cisco Unified IP Phone 6911 Figure 3 4 Cisco Unified IP Phone 6911 277348 1 Insert the connectors into the lower slots Lift the footstand until the connectors snap into the upper slots Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP OL 23874 01 Chapter3 Setting Up the Cisco Unified IP Phone HSCs Footstand Higher Viewing Angle Connect the footstand to the lower slots for a higher viewing angle 277346 Lower Viewing Angle Connect the footstand to the upper slots for a higher viewing angle Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP OL 23874 01 Chapter3 Setting Up the Cisco Unified IP Phone Mounting the Phone to the Wall E Mounting the Phone to the Wall You can mount the Cisco Unified IP Phone 6901 on the wall by using a standard telephone wall plate with an opening for an RJ 45 connector Cisco recommends that you use Leviton Wall Mount plate Leviton type number 4108W OSP to wall mount the Cisco Unified IP Phone 6901 For information on installing the wall mount kit for Cisco Unified IP Phone 6901 see Appendix E Installing the Wall Mount for the Cisco Unified IP Phone 6901 and 6911 You can mount the Cisco Unified IP Phone 6911
143. o Unified IP Phones Feature Support by Protocol continued Protocol Features SCCP SIP For More Information Calling Features Call Forward All Supported Supported Basic Call Handling Forwarding Calls to Another Number Call Forward All Breakout Supported Supported Call Forward All Loop Supported Supported Prevention Call Forward Busy Supported Supported Basic Call Handling Forwarding Calls to Another Number Call Forward Configurable Supported Supported Display Call Forward Destination Supported Supported Override Call Forward No Answer Supported Supported Basic Call Handling Forwarding Calls to Another Number Call Pickup Group Call Supported Supported Advanced Call Handling Picking Up a Pickup Redirected Call on Your Phone Cisco Unified IP Phone 6911 only Call Waiting Supported Supported Basic Call Handling Answering a Call Client Matter Codes Supported Not supported Basic Call Handling Placing a Call Additional CMC Options Forced Authorization Supported Not supported Basic Call Handling Placing a Call Additional Codes FAC Options Group Call Pickup Supported Supported Cisco Unified IP Phone 6911 only Hold Resume Supported Supported Basic Call Handling Using Hold and Resume Meet Me Conference Supported Supported Basic Call Handling Making Conference Calls Cisco Unified IP Phone 6911 only Mute Cisco Unified IP Supported Supported Basic Call Handling Using Mute Phone 691
144. om the drop down list choose a common phone profile from the list of available common phone profiles N Note Common Phone Profiles are defined on the Common Phone Profile Configuration window of Cisco Unified Communications Manager Administration Device gt Device Settings gt Common Phone Profile You can use the search field s in conjunction with the Find button to find all configured common phone profiles and their current settings Calling Search Space From the drop down list choose the appropriate calling search space CSS A calling search space comprises a collection of partitions analogous to a collection of available phone books that are searched to determine how a dialed number should be routed The calling search space for the device and the calling search space for the directory number get used together The directory number CSS takes precedence over the device CSS N Note Calling Search Spaces are defined on the Calling Search Space Configuration window of Cisco Unified Communications Manager Administration Calling routing gt Class of Control gt Calling Search Space You can use the search field s in conjunction with the Find button to find all configured Calling Search Spaces and their current settings Location Choose the appropriate location for this Cisco Unified IP Phone Owner User ID From the drop down list choose the user ID of the assigned phone user Cisco Unified IP Ph
145. ommunications Manager 8 5 SCCP and SIP OL 23874 01 ze 3 Appendix F Cisco Unified IP Phone Non Lockable Wall Mount E ADA Non Lockable Wall Mount Kit for 6900 Series Figure F 4 Mount the Wall Bracket A j g Ol f p UP D A Mark mounting Level wall holes through bracket on wall bracket on wall J J Screw bracket Insert anchors to wall using into wall 1 Phillips head screws 5 S ag Step2 Attach the phone bracket to the IP phone a Detach the handset cord and headset cord if there is a headset power cord and any other attached cords from the base of the phone b Remove the label covers that are concealing the screw holes c Attach the phone bracket by inserting the tabs into the mounting tabs on the phone The phone ports should be accessible through the holes in the bracket d Secure the phone bracket to the IP Phone with the machine screws e Thread the handset cord and headset cord if using one Reattach the cords and seat them in the clips incorporated into the phone body The following figure shows how to attach the phone bracket Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP EE 4 OL 23874 01 AppendixF Cisco Unified IP Phone No
146. one perform the tasks described in Table 3 1 Table 3 1 Installing the Cisco Unified IP Phone 6901 and 6911 Task Purpose Related Topics 1 Connect the handset to the Handset port 2 Optional Connect the power supply to the Cisco DC Adapter See the Adding Phones to the Cisco Unified port Communications Manager Database section on page 2 7 for guidelines 3 Connect a straight through Ethernet cable from the switch to See the Network and Access Ports section on the network port labeled Network on the Cisco Unified page 3 2 for guidelines IP Phone 6901 and 6911 Each Cisco Unified IP Phone ships with one Ethernet cable in the box You can use either Category 3 5 5e cabling for 10 Mbps connections but you must use Category 5 5e for 100 Mbps connections 4 Cisco Unified IP Phone 6911 See the Network and Access Ports section on Connect a straight through Ethernet cable from another page 3 2 for guidelines network device such as a desktop computer to the access port labeled Computer Optional You can connect another network device later if you do not connect one now You can use either Category 3 5 S5e cabling for 10 Mbps connections but you must use Category 5 5e for 100 Mbps connections Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP 3 4 OL 23874 01 Chapter3 Setting Up the Cisco Unified IP Phone In
147. one 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP Ht D 4 OL 23874 01 AppendixD Basic Phone Administration Steps Configuring the Phone W b Inthe Protocol Specific Information pane of this window choose a Device Security Profile from the drop down list To enable security features for a phone you must configure a new security profile for the device type and protocol and apply it to the phone If the phone does not support security choose a non secure profile To identify the settings that are contained in the profile choose System gt Security Profile gt Phone Security Profile N Note The security profile chosen should be based on the overall security strategy of the company c Inthe Extension Information pane of this window check the Enable Extension Mobility box 1f this phone supports Cisco Extension Mobility d Click Save Step2 Configure line settings a On the Phone Configuration window click Line 1 on the left pane of the window The Directory Number Configuration window appears b In the Directory Number field enter a valid number that can be dialed D Note This field should contain the same number that appears in the Telephone Number field on the User Configuration window Example 26640 is the directory number of user John Doe in the example above c From the Route Partition drop down list choose the partition to which the directo
148. onnecting handset 3 4 headset 3 4 to AC adapter 3 4 toacomputer 3 4 to the network 3 4 connecting IP phones to other IP phones daisy chaining 7 8 CTI application 5 5 CUVA 5 4 D data VLAN 2 3 Debug Display web page 6 10 Default Router 1 5 4 2 device authentication 1 13 Device Information web page 6 2 6 3 DHCP 4 1 description 1 6 troubleshooting 7 6 DHCP IP address 7 9 directory numbers assigning manually 2 10 DNS server troubleshooting 7 7 documentation additional 2 Vviii encrypted call 1 15 encrypted configuration files 1 14 encryption 1 10 media 1 14 enterprise parameters call forward options 5 11 call forward optionsenterprise parameters user options web page defaults 5 11 user options web page defaults 5 11 error messages used for troubleshooting 7 3 Ethernet Information web page 6 2 6 7 external power 2 4 F feature buttons Conference 1 4 Hold 1 4 Messages 1 5 mute 1 5 Programmable line button 1 5 Speakerphone 1 5 Transfer 1 4 features configuring on phone overview 1 10 configuring with Cisco Unified Communications Manager overview 1 9 informing users about overview 1 10 support by protocol Audible message waiting indicator G 1 auto answer G 1 barge G 1 block external to external transfer G 1 call back G 1 call forward all breakout G 2 call forward all calls G 2 call forward all loop prevention G 2 call forward busy G 2 call forward configurable display G 2 call forward
149. ons Manager Administration Guide e Autoregistration Configuration Cisco Unified Communications Manager Administration Guide Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP 1 20 OL 23874 01 Chapter1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones W Checklist for Configuring the Cisco Unified IP Phone 6901 and 6911 in Cisco Unified Communications Manager Table 1 8 provides an overview and checklist of configuration tasks for the Cisco Unified IP Phone 6901 and 6911 in Cisco Unified Communications Manager Administration The list presents a suggested order to guide you through the phone configuration process Some tasks are optional depending on your system and user needs For detailed procedures and information refer to the sources in the list Table 1 8 Checklist for Configuring the Cisco Unified IP Phone 6901 and 6911 in Cisco Unified Communications Manager Task Purpose For More Information 1 Gather the following information about the phone For more information go to the Cisco Unified IP Phones chapter in the Cisco Unified Communications e Phone Model Manager System Guide e MAC add na See the Telephony Features Available for the Cisco e Physical location of the phone Unified IP Phone section on page 5 1 e Name or user ID of phone user e Device pool e Partition calling
150. ou in determining the reason the phone is unable to start up properly e Identifying Error Messages page 7 3 e Checking Network Connectivity page 7 3 e Verifying TFTP Server Settings page 7 3 e Verifying IP Addressing and Routing page 7 3 e Cisco CallManager and TFTP Services Are Not Running page 7 4 e Creating a New Configuration File page 7 4 e Checking Network Connectivity page 7 3 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP 7 2 OL 23874 01 Chapter Troubleshooting and Maintenance Resolving Startup Problems W In addition problems with security may prevent the phone from starting up properly See the General Troubleshooting Tips section on page 7 8 for more information Identifying Error Messages As the phone cycles through the startup process you can access status messages that might provide you with information about the cause of a problem See the Device Logs section on page 6 9 for instructions about accessing status messages Checking Network Connectivity If the network is down between the phone and the TFTP server or Cisco Unified Communications Manager the phone cannot start up properly Ensure that the network is currently running Verifying TFTP Server Settings You can determine the IP address of the TFTP server used by the phone by pressing the and 0 buttons simultaneously entering the password and then follo
151. outs Although both the network and access ports are used for network connectivity they serve different purposes and have different port pinouts e The network port is labeled network on the Cisco Unified IP Phone e The access port is labeled computer on the Cisco Unified IP Phone Cisco Unified IP Phone 6911 only Network Port Connector Table C 3 describes the network port connector pinouts Table C 3 Network Port Connector Pinouts Pin Number Function 1 BI_DA 2 BI_DA 3 BI_DB 4 BI_DC 5 BI_DC 6 BI_DB 7 BI_DD 8 BI_DD Note BI stands for bi directional while DA DB DC and DD stand for Data A Data B Data C and Data D respectively Access Port Connector Table C 4 describes the access port connector pinouts Table C 4 Access Port Connector Pinouts Pin Number Function 1 BI_DB 2 BI_DB 3 BI_DA 4 BI_DD 5 BI_DD 6 BI_DA 7 BI_DC 8 BI_DC Note BI stands for bi directional while DA DB DC and DD stand for Data A Data B Data C and Data D respectively Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP OL 23874 01 x AppendixC Technical Specifications al Network and Access Port Pinouts Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP C4 OL
152. p Step8 Click Add Selected To associate phones with the user you must follow these steps Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP OL 23874 01 5 9 Chapter5 Configuring Features Templates Services and Users W Managing the User Options Web Pages Procedure Step 1 From Cisco Unified Communications Manager Administration choose User Management gt End User The Find and List Users window displays Step2 Enter the appropriate search criteria and click Find Step3 In the list of records that display click the link for the user Step4 Click Device Association The User Device Association window displays Step5 Enter the appropriate search criteria and click Find Step6 Choose the device that you want to associate with the end user by checking the box to the left of the device Step7 Click Save Selected Changes to associate the device with the end user Step8 From Related Links drop down list in the upper right corner of the window select Back to User and click Go The End User Configuration window displays and the associated devices that you chose display in the Controlled Devices pane Step9 Click Save Selected Changes Make sure to provide end users with the following information about the User Options web pages e The URL required to access the application This URL is http lt server_name portnumber gt ccmuser w
153. phone to use a TFTP server other than the one specified by the DHCP server you must manually assign the IP address of the TFTP server by using the Network Configuration menu on the phone For more information go to the Cisco TFTP chapter in the Cisco Unified Communications Manager System Guide Cisco Unified IP Phones transmit and receive RTP streams which utilize UDP e Understanding Interactions with Other Cisco Unified IP Telephony Products page 2 1 e Understanding the Phone Startup Process page 2 6 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP 1 8 OL 23874 01 Chapter1 An Overview of the Cisco Unified IP Phone What Features are Supported on the Cisco Unified IP Phone 6901 and 6911 Hi What Features are Supported on the Cisco Unified IP Phone 6901 and 6911 Cisco Unified IP Phones function much like a digital business phone allowing you to place and receive phone calls In addition to traditional telephony features the Cisco Unified IP Phone includes features that enable you to administer and monitor the phone as a network device This section includes the following topics e Feature Overview page 1 9 e Configuring Telephony Features page 1 9 e Configuring Network Parameters Using the Cisco Unified IP Phone page 1 10 e Providing Users with Feature Information page 1 10 Feature Overview Cisco Unified IP Phones provide traditional te
154. ps Procedure Step 1 Set the Cisco Unified Communications Manager auto_registration_protocol parameter to SCCP From Cisco Unified Communications Manager Administration choose System gt Enterprise Parameters Step2 Install the phones Step3 Change the Auto Registration Protocol enterprise parameter to SIP Step4 Auto register the SIP phones Determining the MAC Address for a Cisco Unified IP Phone Several procedures described in this manual require you to determine the MAC address of a Cisco Unified IP Phone You can determine a phone s MAC address in these ways e Look at the MAC label on the back of the phone e Display the web page for the phone and click the Device Information hyperlink For information about accessing the web page see the Accessing the Web Page for a Phone section on page 6 2 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP 2 12 OL 23874 01 CHAPTER Setting Up the Cisco Unified IP Phone This chapter includes the following topics which help you install the Cisco Unified IP Phone on an IP telephony network e Before You Begin page 3 1 e Understanding the Cisco Unified IP Phone 6901 and 6911 Components page 3 2 e Installing the Cisco Unified IP Phone page 3 4 e Footstand page 3 7 e Verifying the Phone Startup Process page 3 9 e Configuring Startup Network Settings page 3 9 Note Before you install a Ci
155. r network and adding it to Cisco Unified Communications Manager the phone should start up as described in the Verifying the Phone Startup Process section on page 3 9 If the phone does not start up properly see the following sections for troubleshooting information e Symptom The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process page 7 2 e Symptom The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager page 7 2 e Symptom Cisco Unified IP Phone Unable to Obtain IP Address page 7 5 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP OL 23874 01 Chapter7 Troubleshooting and Maintenance W Resolving Startup Problems Symptom The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process When you connect a Cisco Unified IP Phone into the network port the phone should go through its normal startup process as described in Verifying the Phone Startup Process section on page 3 9 If the phone does not go through the startup process the cause may be faulty cables bad connections network outages lack of power and so on Or the phone may not be functional To determine whether the phone is functional follow these suggestions to systematically eliminate these other potential problems 1 Verify that the network port is functional Exchange the Ethernet cables with cables that yo
156. r other third party switch The switch must support 802 1X so it can act as the authenticator and pass the messages between the phone and the authentication server When the exchange is completed the switch then grants or denies the phone access to the network Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP 1 18 OL 23874 01 Chapter1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones W Best Practices Requirements and Recommendations e Enable 802 1X Authentication If you want to use the 802 1X standard to authenticate Cisco Unified IP Phones be sure that you have properly configured the other components before enabling it on the phone e Configure PC Port The 802 1X standard does not take into account the use of VLANs and thus recommends that only a single device should be authenticated to a specific switch port However some switches including Cisco Catalyst switches support multi domain authentication The switch configuration determines whether you can connect a PC to the phone s PC port Note Only Cisco Unified IP Phone 6911 has PC ports Enabled If you are using a switch that supports multi domain authentication you can enable the PC port and connect a PC to it In this case Cisco Unified IP Phones support proxy EAPOL Logoff to monitor the authentication exchanges between the swit
157. rameter If DHCP is disabled the IVR announces each network parameter pausing in between to allow you to enter a new value 1 IVR announces the IP Address To change the IP address for the phone use the keypad to enter a new IP address followed by the To retain the current IP address press 2 IVR announces the subnet mask To change the subnet mask use the keypad to enter a new IP address followed by the To retain the current subnet mask press amp Note To enter the dot that separates each octet in the IP address press 3 IVR announces the default gateway To change the default gateway use the keypad to enter a new IP address followed by the To retain the current default gateway press Review or Set TFTP Server 2 IVR announces the current TFTP setting To change the TFTP server use the keypad to enter a new IP address followed by the To retain the current TFTP server press To reset a TFTP server back to the TFTP server set by the DHCP server from a manually configured TFTP server press Note To enter the dot that separates each octet in the IP address press Enable or Disable DHCP 3 Press 3 to toggle DHCP to enable or disable Enable or Disable 802 1X Reset to factory settings 0 P Press 4 to toggle 802 1X to enable or disable security Note All configuration settings will reset to default factory settings the and phone will reset I
158. ransport Protocol RTP Real Time Control Protocol RTCP RTP is a standard protocol for transporting real time data such as interactive voice and video over data networks RTCP works in conjunction with RTP to provide QoS data such as jitter latency and round trip delay on RTP streams Cisco Unified IP Phones use the RTP protocol to send and receive real time voice traffic from other phones and gateways RTCP is disabled by default but you can enable it on a per phone basis by using Cisco Unified Communications Manager Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP OL 23874 01 1 7 Chapter1 An Overview of the Cisco Unified IP Phone W What Networking Protocols are Used Table 1 3 Networking Protocol Purpose Supported Networking Protocols on the Cisco Unified IP Phone continued Usage Notes Session Initiation Protocol SIP SIP is the Internet Engineering Task Force IETF standard for multimedia conferencing over IP SIP is an ASCII based application layer control protocol defined in RFC 3261 that can be used to establish maintain and terminate calls between two or more endpoints Like other VoIP protocols SIP is designed to address the functions of signaling and session management within a packet telephony network Signaling allows call information to be carried across network boundaries Session manag
159. ration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP OL 23874 01 Appendix E Installing the Wall Mount for the Cisco Unified IP Phone 6901 and 6911 Installing a Wall Mount for the Cisco Unified IP Phone 6901 W Installing the Phone on Wall Mount Plate To install the phone on the wall mount plate follow these steps Procedure Step1 Plug the telephone line cord RJ45 connector into the phone jack at the base of the phone Figure E 3 Figure E 3 RJ45 Connector in the Phone Jack om D 253655 1 Network Port on the Phone 2 RJ45 Connector Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP OL 23874 01 m E 3 Appendix E Installing the Wall Mount for the Cisco Unified IP Phone 6901 and 6911 Installing a Wall Mount for the Cisco Unified IP Phone 6901 Step2 Plug the RJ45 connector into the wall mount phone jack Figure E 4 Figure E 4 RJ45 Connector in the Wall Mount Jack 2 3 r i frsS 8 a Qo lye wi 1 Network Port on the Phone 3 Wall Mount Plate 2 RJ45 Connector 4 Network Port on the Wall Mount Plate Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP za 7E OL 23874 01 Appendix E Installing the Wall Mount for the Cisco Unified IP Phone 6901 and 6911 Installing a Wall Mount for
160. rting the tabs on the top of the phone bracket into the slots on the wall bracket Use the cable access openings in the bottom of the bracket to position the power cord and any other cable that does not terminate in the wall behind the bracket The phone and wall bracket openings together form circular openings with room for one cable per opening Step5 Proceed to Before You Begin page E 2 Remove Phone from Non Lockable Wall Mount The phone mounting plate contains two tabs to lock the plate into the wall bracket The following figure shows the location and shape of the tabs The following figure shows the tab location Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP EE 6 OL 23874 01 AppendixF Cisco Unified IP Phone Non Lockable Wall Mount ADA Non Lockable Wall Mount Kit for 6900 Series W Figure F 7 Tab Location D i 345759 To remove the phone and mounting plate from the wall bracket you must disengage these tabs Before You Begin You require two screwdrivers or metal sticks Step1 Push the screw drivers into the left and right holes in the phone mounting plate approximately 1 in 2 5 cm Step2 Press firmly inwards
161. ry number belongs If you do not want to restrict access to the directory number choose lt None gt for the partition d From the Calling Search Space drop down list Directory Number Settings pane of the Directory Number Configuration window choose the appropriate calling search space A calling search space comprises a collection of partitions that are searched for numbers that are called from this directory number The value that you choose applies to all devices that are using this directory number e In the Call Pickup and Call Forward Settings pane of the Directory Number Configuration window choose the items i e Forward All Forward Busy Internal and corresponding destinations to which calls should be sent Example If you want incoming internal and external calls that receive a busy signal to be forwarded to the voice mail for this line check the Voice Mail box next to the Forward Busy Internal and Forward Busy External items in the left column of the Call Pickup and Call Forward Settings pane f In the Line 1 on Device pane of the Directory Number Configuration window configure the following Display Internal Caller ID field You can enter the first name and last name of the user of this device so that this name will be displayed for all internal calls You can also leave this field blank to have the system display the phone extension External Phone Number Mask Indicate phone number or m
162. s a member Admin VLAN ID Auxiliary VLAN in which the phone is a member CallManager 1 5 Host names or IP addresses in prioritized order of the Cisco Unified Communications Manager servers with which the phone can register An item can also show the IP address of an SRST router that is capable of providing limited Cisco Unified Communications Manager functionality if such a router is available For an available server an item will show the Cisco Unified Communications Manager server IP address and one of the following states e Active Cisco Unified Communications Manager server from which the phone is currently receiving call processing services e Standby Cisco Unified Communications Manager server to which the phone switches if the current server becomes unavailable e Blank No current connection to this Cisco Unified Communications Manager server An item may also include the Survivable Remote Site Telephony SRST designation which identifies an SRST router capable of providing Cisco Unified Communications Manager functionality with a limited feature set This router assumes control of call processing if all other Cisco Unified Communications Manager servers become unreachable The SRST Cisco Unified Communications Manager always appears last in the list of servers even if it is active You configure the SRST router address in the Device Pool section in Cisco Unified Communications Manager Configuration window DHCP Enable
163. s an open and industry standard call processing system Cisco Unified Communications Manager software sets up and tears down calls between phones integrating traditional PBX functionality with the corporate IP network Cisco Unified Communications Manager manages the components of the IP telephony system the phones the access gateways and the resources necessary for features such as call conferencing and route planning Cisco Unified Communications Manager also provides e Firmware for phones e Configuration file via TFTP service e Phone registration e Call preservation so that a media session continues if signaling is lost between the primary Communications Manager and a phone For information about configuring Cisco Unified Communications Manager to work with the IP devices described in this chapter go to the Cisco Unified IP Phone Configuration chapter in the Cisco Communications Manager Administration Guide For an overview of security functionality for the Cisco Unified IP Phone see the Understanding Security Features for Cisco Unified IP Phones section on page 1 10 If the Cisco Unified IP Phone model that you want to configure does not appear in the Phone Type drop down list in Cisco Unified Communications Manager Administration go to the following URL and install the latest support patch for your version of Cisco Unified Communications Manager http tools cisco com support downloads go Redirect x mdfid 278875 240 For
164. s in the Phone Configuration window of Cisco Unified Communications Manager Administration The MAC address uniquely identifies the phone For more information on phone configuration settings go to the Cisco Unified IP Phone Configuration chapter in the Cisco Communications Manager Administration Guide Understanding the Phone Startup Process When connecting to the VoIP network the Cisco Unified IP Phone 6901 and 6911 go through a standard startup process that is described in Table 2 3 Depending on your specific network configuration not all of these steps may occur on your Cisco Unified IP Phone Table 2 3 Cisco Unified IP Phone Startup Process Task Purpose Related Topics 1 Obtaining Power from the Switch e Adding Phones to the Cisco Unified Communications If a phone is not using external power the switch provides in line power Manager Database page 2 7 through the Ethernet cable attached to the phone e Resolving Startup Problems page 7 1 2 Configuring VLAN e Configuring Settings on the If the Cisco Unified IP Phone is connected to a Cisco Catalyst switch the neal IP Phone page 4 1 switch next informs the phone of the voice VLAN defined on the switch The phone needs to know its VLAN membership before it can proceed with Resolving Startup Problems the Dynamic Host Configuration Protocol DHCP request for an IP address page 7 1 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unifi
165. s phone Description This is an optional field where you can enter a useful description This will help you if you need to search for information about this user Device Pool Choose the device pool for which you want to assign this phone The device pool defines sets of common characteristics for devices such as region date time group and MLPP information amp Note Device Pools are defined on the Device Pool Configuration window of Cisco Unified Communications Server Administration System gt Device Pool Phone Button Template Choose the appropriate phone button template from the drop down list The phone button template determines the configuration of features on a phone and identifies the predetermined number to be dialed after pressing the feature button To configure the Predetermined Number for a feature navigate to the Phone Button Template of Cisco Unified IP Phone 6911 In the template 1 is always assigned to the line so the button number minus is the predetermined number that is provided by your system administrator S Note Phone button templates are defined on the Phone Button Template Configuration window of Cisco Unified Communications Manager Administration Device gt Device Settings gt Phone Button Template You can use the search field s in conjunction with the Find button to find all configured phone button templates and their current settings Common Phone Profile Fr
166. sco Unified Communications Manager will not register phones unless they can be authenticated by the Cisco Unified Communications Manager File authentication Validates digitally signed files that the phone downloads The phone validates the signature to make sure that file tampering did not occur after the file creation Files that fail authentication are not written to Flash memory on the phone The phone rejects such files without further processing Signaling Authentication Uses the TLS protocol to validate that no tampering has occurred to signaling packets during transmission Manufacturing installed certificate Each Cisco Unified IP Phone contains a unique manufacturing installed certificate MIC which is used for device authentication The MIC is a permanent unique proof of identity for the phone and allows Cisco Unified Communications Manager to authenticate the phone Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP OL 23874 01 1 13 Chapter 1 E Understanding Security Features for Cisco Unified IP Phones Table 1 5 Feature Overview of Security Features continued Description Secure SRST reference After you configure a SRST reference for security and then reset the dependent devices in Cisco Unified Communications Manager Administration the TFTP server adds the SRST certificate to the phone configuration file and sends the file
167. sco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP AQ OL 23874 01 APPENDIX B Supporting International Users Localized versions of the Cisco Unified IP Phones are available If you are supporting Cisco Unified IP Phones in a non English environment refer to the following sections to ensure that the phones are set up properly for your users Installing the Cisco Unified Communications Manager Locale Installer page B 1 For information on changing the language that is displayed on the User Options web page refer to Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager Installing the Cisco Unified Communications Manager Locale Installer OL 23874 01 2 W4 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP If you are using Cisco Unified IP Phones in a locale other than English United States you must install the locale specific version of the Cisco Unified Communications Manager Locale Installer on every Cisco Unified Communications Manager server in the cluster Installing the locale installer ensures that you have the latest translated text user and network locales and country specific phone tones available for the Cisco Unified IP Phones You can find loc
168. sco Unified IP phone you must decide how to configure the phone in your network Then you can install the phone and verify its functionality For more information see Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Before You Begin Before installing the Cisco Unified IP Phone review the requirements in these sections e Network Requirements page 3 1 e Cisco Unified Communications Manager Configuration page 3 2 Network Requirements For the Cisco Unified IP Phone to successfully operate as a Cisco Unified IP Phone endpoint in your network your network must meet the following requirements e Working Voice over IP VoIP Network VoIP configured on your Cisco routers and gateways Cisco Unified Communications Manager installed in your network and configured to handle call processing e IP network that supports DHCP or manual assignment of IP address gateway and subnet mask Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP OL 23874 01 Chapter3 Setting Up the Cisco Unified IP Phone E Understanding the Cisco Unified IP Phone 6901 and 6911 Components Cisco Unified Communications Manager Configuration The Cisco Unified IP Phone requires Cisco Unified Communications Manager to handle call processing Refer to Cisco Unified Communications Manager Administration Guide or to context sensitive help in the Cis
169. se documents provide information about the following topics e Cisco switches that work with the Cisco Unified IP Phone 6901 and 6911 e The Cisco IOS releases that support bidirectional power negotiation e Other requirements and restrictions regarding power Table 2 2 Related Documentation for Power Document Topics URL Cisco Unified IP Phone Power _ http www cisco com en US products ps695 1 index html Injector PoE Solutions http www cisco com en US netsol ns340 ns394 ns 147 ns412 net working_solutions_package html Cisco Catalyst Switches http cisco com en US products hw switches index html Integrated Service Routers http www cisco com en US products hw routers index html Cisco IOS Software http www cisco com en US products sw iosswrel products_ios_ cisco_ios_software_category_home html Understanding Phone Configuration Files Configuration files for a phone are stored on the TFTP server and define parameters for connecting to Cisco Unified Communications Manager In general any time you make a change in Cisco Unified Communications Manager that requires the phone to be reset a change is automatically made to the phone s configuration file Configuration files also contain information about which image load the phone should be running If this image load differs from the one currently loaded on a phone the phone contacts the TFTP server to request the required load files In addition if the device s
170. ser Groups For additional information refer to e User Group Configuration chapter in the Cisco Unified Communications Manager Administration Guide e Role Configuration chapter in the Cisco Unified Communications Manager Administration Guide Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP OL 23874 01 Appendix A Providing Information to Users Via a Website How Users Configure Phone Features How Users Configure Phone Features End users can perform a variety of activities by using the Cisco Unified Communications Manager User Options web pages These activities include setting up speed dial on the Cisco Unified IP Phone 6911 setting up call forwarding numbers on the Cisco Unified IP Phone 6901 and 6911 and creating a personal address book Keep in mind that configuring settings on a phone by using a website might be new for your end users You need to provide as much information as possible to ensure that they can successfully access and use the User Options web pages Make sure to provide end users with the following information about the User Options web pages e The URL required to access the application This URL is http lt server_name portnumber gt ccmuser where server_name is the host on which the web server is installed e A user ID and default password are needed to access the application These settings correspond to the
171. st Phones window and at the top of the Phone Configuration window e On the Cisco Unified IP Phone press the and 0 buttons simultaneously enter the password and then follow the voice prompts to review the network setting Step 2 Open a web browser and enter the following URL where P_address is the IP address of the Cisco Unified IP Phone http IP_address The web page for a Cisco Unified IP Phone includes these topics e Device Information Displays device settings and related information for the phone For more information see the Device Information section on page 6 3 e Network Setup Displays network configuration information and information about other phone settings For more information see the Network Setup section on page 6 4 e Network Statistics lIncludes the following hyperlinks which provide information about network traffic Ethernet Information Displays information about Ethernet traffic For more information see the Network Statistics section on page 6 7 Network Port Displays information about network traffic to and from the network port on the phone For more information see the Network Statistics section on page 6 7 e Device Logs Includes the following hyperlinks which provide information that you can use for troubleshooting Console Logs Includes hyperlinks to individual log files For more information see the Device Logs section on page 6
172. st speed among the two ports which eliminates packet loss When automatic port synchronization is enabled it is recommended that both ports be configured for autonegotiate If one port is enabled for autonegotiate and the other is at a fixed speed the phone synchronizes to the fixed port speed Note If both the ports are configured for fixed speed the Automatic Port Synchronization feature is ineffective The Remote Port Configuration and Automatic Port Synchronization features are compatible only with IEEE 802 3AF Power of Ethernet PoE switches Switches that support only Cisco Inline Power are not compatible Enabling this feature on phones that are connected to these types of switches could result in loss of connectivity to Cisco Unified CM if the phone is powered by PoE To configure the parameter in the Cisco Unified CM Administration application choose Device gt Phone select the appropriate IP phones and scroll to the Product Specific Configuration Layout pane To configure the setting on multiple phones simultaneously enable Automatic Port Synchronization in either the Enterprise Phone Configuration System gt Enterprise Phone Configuration or the Common Phone Profile Configuration Device gt Device Settings gt Common Phone Profile Auto Barge Allows user to cbarge into a shared line call automatically For more information refer to e Cisco Unified Communications Manager Features and Services
173. stalling the Cisco Unified IP Phone W Figure 3 1 Cisco Unified IP Phone 6901 Cable Connections 195792 1 Slot for Ethernet cable 4 Network port 10 100 SW connection IEEE 802 3af power enabled 2 Handset connection 9 IDC adaptor port DC48V 3 Slot for handset cable 6 Slot for DC adaptor cable Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP OL 23874 01 Chapter3 Setting Up the Cisco Unified IP Phone Installing the Cisco Unified IP Phone Figure 3 2 Cisco Unified IP Phone 6911 Cable Connections 1 DC adaptor port DC48V 4 Network port 10 100 SW connection IEEE 802 3af power enabled 2 AC to DC power supply optional 9 Access port 10 100 PC connection 3 AC power wall plug optional 6 Handset connection Related Topics e Footstand page 3 7 e Verifying the Phone Startup Process page 3 9 e Configuring Startup Network Settings page 3 9 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP OL 23874 01 Chapter3 Setting Up the Cisco Unified IP Phone Footstand W Footstand The Cisco Unified IP Phone 6901 has a foldable footstand When the footstand is unfolded it gives the phone an elevated viewing angle Figure 3 3 illustrates the footstand on the Cisco Unified IP Phone 6901 Figure 3 3 Cisc
174. supply General Troubleshooting Tips Table 7 1 provides general troubleshooting information for the Cisco Unified IP Phone Table 7 1 Cisco Unified IP Phone Troubleshooting Summary Explanation Connecting a Cisco Unified IP Phone Cisco does not support connecting an IP phone to another IP phone through the PC to another Cisco Unified IP Phone port Each IP phone should directly connect to a switch port If phones are connected together in a line by using the PC port the phones will not work Poor quality when calling digital cell In Cisco Unified Communications Manager you can configure the network to use phones using the G 729 protocol the G 729 protocol the default is G 711 When using G 729 calls between an IP phone and a digital cellular phone will have poor voice quality Use G 729 only when absolutely necessary Prolonged broadcast storms cause A prolonged Layer 2 broadcast storm lasting several minutes on the voice VLAN IP phones to reset or be unable to may cause IP phones to reset lose an active call or be unable to initiate or answer make or answer a call a call Phones may not come up until a broadcast storm ends Moving a network connection from the If you are powering your phone through the network connection you must be phone to a workstation careful if you decide to unplug the phone s network connection and plug the cable into a desktop computer _A Caution The computer s network card canno
175. t will take some time for the phone to re register Select this option only when needed Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP OL 23874 01 4 3 Chapter4 Configuring Settings on the Cisco Unified IP Phone fai Accessing the Phone Configuration Settings Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP 4A OL 23874 01 CHAPTER Configuring Features Templates Services and Users After you install Cisco Unified IP Phones in your network configure their network settings and add them to Cisco Unified Communications Manager you must use the Cisco Unified Communications Manager Administration application to configure telephony features optionally modify phone templates set up services and assign users This chapter provides an overview of these configuration and setup procedures Cisco Unified Communications Manager documentation provides detailed instructions for these procedures To list supported features for all phones or for a particular phone model on your Cisco Unified Communications Manager you can generate a Unified CM Phone Feature List report on Cisco Unified Reporting For suggestions about how to provide users with information about features and what information to provide see Appendix A Providing Information to Users Via a Website For inform
176. t one person in a call does not receive audio IP connectivity between phones is not established Check the configurations in routers and switches to ensure that IP connectivity is properly configured Phone call cannot be established The phone does not have a DHCP IP address is unable to register to Cisco Unified Communications Manager and shows a Configuring IP or Registering message Verify the following 1 The Ethernet cable is attached 2 The Cisco CallManager service is running on the Cisco Unified Communications Manager server 3 Both phones are registered to the same Cisco Unified Communications Manager 4 Audio server debug and capture logs are enabled for both phones If needed enable Java debug Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP OL 23874 01 7 9 Chapter7 Troubleshooting and Maintenance Resetting or Restoring the Cisco Unified IP Phone Resetting or Restoring the Cisco Unified IP Phone There are two general methods for resetting or restoring the Cisco Unified IP Phone e Performing a Basic Reset page 7 10 e Performing a Factory Reset page 7 10 Performing a Basic Reset Performing a basic reset of a Cisco Unified IP Phone provides a way to recover if the phone experiences an error and provides a way to reset or restore various configuration and security settings Table 7 2 describes the ways to perform a basic
177. t receive power through the network connection if power comes through the connection the network card can be destroyed To protect a network card wait 10 seconds or longer after unplugging the cable from the phone before plugging it into a computer This delay gives the switch enough time to recognize that there is no longer a phone on the line and to stop providing power to the cable Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP 7 8 OL 23874 01 Chapter Troubleshooting and Maintenance General Troubleshooting Tips W Table 7 1 Cisco Unified IP Phone Troubleshooting continued Summary Explanation Changing the telephone configuration By default the network configuration options are locked to prevent users from making changes that could impact their network connectivity You must unlock the network configuration options before you can configure them See the Accessing the Phone Configuration Settings section on page 4 2 for details Phone resetting The phone resets when it loses contact with the Cisco Unified Communications Manager software This lost connection can be due to any network connectivity disruption including cable breaks switch outages and switch reboots Dual Tone Multi Frequency DTMF When you are on a call that requires keypad input if you press the keys too quickly delay some of them might not be recognized
178. t to receive only mode Sender Octets Total number of payload octets transmitted in RTP data packets by the phone since starting this connection The value is 0 if the connection is set to receive only mode Sender Codec Type of audio encoding used for the transmitted stream Sender Reports Sent Number of times the RTCP Sender Report have been sent Sender Report Time Sent Internal time stamp indication when the last RTCP Sender Report was sent Rcvr Lost Packets Total number of RTP data packets that have been lost since starting receiving data on this connection Defined as the number of expected packets less the number of packets actually received where the number of received packets includes any that are late or duplicate The value displays as O if the connection was set to send only mode Avg Jitter Estimate of mean deviation of the RTP data packet inter arrival time measured in milliseconds The value displays as O if the connection was set to send only mode Revr Codec Type of audio encoding used for the received stream Revr Reports Sent Number of times the RTCP Receiver Reports have been sent Revr Report Time Sent Internal time stamp indication when a RTCP Receiver Report was sent Rcvr Packets Total number of RTP data packets received by the phone since starting receiving data on this connection Includes packets received from different sources if this is a multicast call
179. tanding the Cisco Unified IP Phone 6901 and 6911 Figure 1 1 shows the main components of the Cisco Unified IP Phone 6901 Figure 1 1 Cisco Unified IP Phone 6901 fe F Table 1 1 describes the buttons on the Cisco Unified IP Phone 6901 Table 1 1 Features on the Cisco Unified IP Phone 6901 1 Hookswitch Activates the features hookflash on your phone 2 Hold button Places an active call on hold 3 Redial button Dials the last dialed number Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP OL 23874 01 Chapter1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 6901 and 6911 E 4 Line button Allows users to pick up second incoming call The line button LED shows eS call status The line button enables users to answer an incoming call and swap between two calls on the line The LED associated with the line button lights up to reflect the line status The line button illuminates to indicate status e Green steady Active call e Green flashing Held call e Amber flashing Incoming call e Amber steady Call Forward All activated e Red steady Remote line in use shared line e Red flashing Remote line on hold 5 Volume button Controls the handset and the ringer volume on hook 6 Keypad Allows you to dial phone numbers and and choose menu items by enterin
180. ter message waiting indication for a particular Cisco Unified IP Phone e Cisco Unified Communications Manager System Guide Voice Mail Connectivity to Cisco Unified Communications Manager chapter Message Waiting A light on the handset that indicates that a user has For more information refer to Indicator one or more new voice messages e Cisco Unified Communications Manager Administration Guide Message Waiting Configuration chapter e Cisco Unified Communications Manager System Guide Voice Mail Connectivity to Cisco Unified Communications Manager chapter Music on Hold Plays music while callers are on hold For more information go to the Music On Hold chapter in the Cisco Unified Communications Manager Features and Services Guide Mute Cisco Unified IP Phone 6911 only Mutes the microphone from the handset or speakerphone Requires no configuration On hook Call Transfer Allows a user to press the Transfer button and then go on hook to complete a call transfer For more information refer to Cisco Unified Communications Manager System Guide Cisco Unified IP Phones chapter Plus Dialing Allows the user to dial E 164 numbers prefixed with a sign To dial the sign the user needs to press and hold the key for at least 1 second This applies to dialing the first digit for both on hook or off hook calls Requires no configuration Privat
181. teracts with the VLAN 2 2 Providing Power to the Cisco Unified IP Phone 2 3 Power Guidelines 2 4 Power Outage 2 4 Obtaining Additional Information About Power 2 5 Understanding Phone Configuration Files 2 5 Understanding the Phone Startup Process 2 6 Adding Phones to the Cisco Unified Communications Manager Database 2 7 Adding Phones with Auto Registration 2 8 Adding Phones with Auto Registration and TAPS 2 9 Adding Phones with Cisco Unified Communications Manager Administration 2 10 Adding Phones Using the BAT Phone Template 2 10 Using Cisco Unified IP Phones with Different Protocols 2 11 Converting a New Phone from SCCP to SIP 2 11 Converting an In Use Phone from One Protocol to the Other Protocol 2 11 Deploying a Phone in an SCCP and SIP Environment 2 12 Determining the MAC Address for a Cisco Unified IP Phone 2 12 CHAPTER 3 Setting Up the Cisco Unified IP Phone 3 1 Before You Begin 3 1 Network Requirements 3 1 Cisco Unified Communications Manager Configuration 3 2 Understanding the Cisco Unified IP Phone 6901 and 6911 Components 3 2 Network and Access Ports 3 2 Handset 3 3 Speakerphone Cisco Unified IP Phone 6911 Only 3 3 Installing the Cisco Unified IP Phone 3 4 Footstand 3 7 Higher Viewing Angle 3 8 Lower Viewing Angle 3 8 Mounting the Phone to the Wall 3 9 Verifying the Phone Startup Process 3 9 Configuring Startup Network Settings 3 9 Configuring Security on the Cisco Unified IP Phone 3 10 Cisco Unified IP Phone 6901 and 69
182. that a user has one or more new voice messages on a line For more information see e Cisco Unified Communications Manager Features and Services Guide Barge and Privacy e Cisco Unified Communications Manager System Guide Cisco Unified IP Phones For more information go to the Cisco Unified IP Phone chapter in the Cisco Unified Communications Manager System Guide Auto Answer Cisco Unified IP Phone 6911 only Connects incoming calls automatically after a ring or two Auto Answer works with the speakerphone For more information go to the Directory Number Configuration chapter in the Cisco Unified Communications Manager Administration Guide Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP 5 2 OL 23874 01 Chapter 5 Configuring Features Templates Services and Users Table 5 1 Feature Telephony Features Available for the Cisco Unified IP Phone Description Telephony Features for the Cisco Unified IP Phone continued Configuration Reference Automatic Port Synchronization Cisco Unified IP Phone 6911 only When the Cisco Unified CM administrator uses the Remote Port Configuration feature to set the speed and duplex function of an IP phone remotely loss of packets can occur if one port is slower than the other The Automatic Port Synchronization feature synchronizes the ports to the lowe
183. the Cisco Unified IP Phone 6901 W Step3 Slip the mounting holes on the base of the wall mount plate and over the wall mount pins Figure E 5 Figure E 5 Mounting Holes Wall Mount Pin on the Wall Mount Plate Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP OL 23874 01 m E 5 Appendix E Installing the Wall Mount for the Cisco Unified IP Phone 6901 and 6911 Installing a Wall Mount for the Cisco Unified IP Phone 6901 Step4 Firmly slide the IP phone down into place Figure E 6 Figure E 6 Sliding the IP Phone AN Z 253658 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP zz E 6 OL 23874 01 Appendix E Installing the Wall Mount for the Cisco Unified IP Phone 6901 and 6911 Installing a Wall Mount for the Cisco Unified IP Phone 6911 W Installing a Wall Mount for the Cisco Unified IP Phone 6911 The following section describes how to install the wall mount for use with the Cisco Unified IP Phone 6911 Figure E 7 shows a list of items included in the Wall Mount Kit for the Cisco Unified IP Phone 6911 Figure E 7 Wall Mount Kit for Cisco Unified IP Phone 6911 Screws Anchors Machine Phone bracket Wall bracket 4 4 screws a 2 uray KE lt A Ethernet Lock down cable key P The package includes the following items 2749
184. ther phone can be in the same Cisco IP network or on a network outside the IP network Protected calls can only be made between two phones Conference calls and other multiple line calls are not supported A protected call is established using this process 1 A user initiates the call from a protected phone protected security mode 2 A security tone plays if the call is connected to another protected phone indicating that both ends of the conversation are encrypted and protected If the call is connected to a non protected phone then the secure tone is not played Note Protected calling is supported for conversations between two phones Some features such as conference calling and shared lines are not available when protected calling is configured Call Security Interactions and Restrictions Cisco Unified Communications Manager checks the phone security status when conferences are established and changes the security indication for the conference or blocks the completion of the call to maintain integrity and also security in the system Table 1 6 provides information about changes to call security levels when using Barge for Cisco Unified IP Phone 6901 and 6911 Table 1 6 Call Security Interactions When Using Barge Cisco Unified IP Phone 6911 only Initiator s Phone Security Level Feature Used Call Security Level Results of Action Non secure cBarge Encrypted call Call barged and identified as non secure call
185. tion on page 6 2 e Ethernet Information Displays information about Ethernet traffic Table 6 3 describes the items in this area e Network Information Cisco Unified IP Phone 6901 Displays information about network traffic to and from the network port 10 100 SW on the phone Table 6 5 describes the items in this area e Network and Access Information Cisco Unified IP Phone 6911 Displays information about network traffic to and from the network port 10 100 SW on the phone Table 6 5 describes the items in this area Table 6 3 Ethernet Information Items Item Description Tx Frames Total number of packets transmitted by the phone Tx broadcast Total number of broadcast packets transmitted by the phone Tx multicast Total number of multicast packets transmitted by the phone Tx unicast Total number of unicast packets transmitted by the phone Rx Frames Total number of packets received by the phone Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP OL 23874 01 6 7 Chapter 6 fal Network Statistics Table 6 3 ltem Ethernet Information Items continued Description Rx broadcast Total number of broadcast packets received by the phone Rx multicast Total number of multicast packets received by the phone Rx unicast Total number of unicast packets received by the phone RxPacketNoDes Total number of shed pack
186. to the phone A secure phone then uses a TLS connection to interact with the SRST enabled router The configuration file is with one of the following extensions e cnf xml e cnf xml sgn e cnf xml enc sgn Media encryption Uses SRTP to ensure that the media streams between supported devices proves secure and that only the intended device receives and reads the data Includes creating a media master key pair for the devices delivering the keys to the devices and securing the delivery of the keys while the keys are in transport Signaling encryption Ensures that all SCCP and SIP signaling messages that are sent between the device and the Cisco Unified Communications Manager server are encrypted CAPF Certificate Authority Proxy Function Implements parts of the certificate generation procedure that are too processing intensive for the phone and interacts with the phone for key generation and certificate installation The CAPF can be configured to request certificates from customer specified certificate authorities on behalf of the phone or it can be configured to generate certificates locally Security profiles Defines whether the phone is nonsecure authenticated encrypted or protected See the Understanding Security Profiles section on page 1 15 for more information Encrypted configuration files Lets you ensure the privacy of phone configuration files Optional disabling of the web server f
187. to see if the MOS LQK version changed after a firmware upgrade DY Note Voice quality metrics do not account for noise or distortion only frame loss Where to Go for More Troubleshooting Information If you have additional questions about troubleshooting the Cisco Unified IP Phones several Cisco com web sites can provide you with more tips Choose from the sites available for your access level e Cisco Unified IP Phone Troubleshooting Resources http www cisco com en US products hw phones ps379 tsd_products_support_troubleshoot_and_ alerts html e Cisco Products and Services Technical Support and Documentation http www cisco com en US products ps 10326 tsd_products_support_series_home html Cleaning the Cisco Unified IP Phone To clean your Cisco Unified IP phone use only a dry soft cloth to gently wipe the phone Do not apply liquids or powders directly on the phone As with all non weather proof electronics liquids and powders can damage the components and cause failures Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP OL 23874 01 EAN Chapter7 Troubleshooting and Maintenance E Cleaning the Cisco Unified IP Phone Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP 7 14 OL 23874 01 APPENDIX A Providing Information to Users Via a Website If you are a syst
188. to synchronization is scheduled However the synchronization must occur before you can associate a new user to a device Proceed to Configuring the Phone section on page D 3 Adding a User Directly to Cisco Unified Communications Manager Step 1 Step 2 Step 3 If you are not using an LDAP directory you can add a user directly to Cisco Unified Communications Manager Administration by following these steps Procedure Choose User Management gt End User Click Add New The End User Configuration window appears In the User Information pane of this window enter the following Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP E D 2 OL 23874 01 AppendixD Basic Phone Administration Steps Step 4 Configuring the Phone W User D Enter the end user identification name Cisco Unified Communications Manager does not permit modifying the user ID after it is created You may use the following special characters lt gt and blank spaces Example johndoe Password and Confirm Password Enter five or more alphanumeric or special characters for the end user password You may use the following special characters lt gt and blank spaces Last Name Enter the end user last name You may use the following special characters lt gt and blank spaces Example doe
189. ts with the VLAN section on page 2 2 for details Verifying that the Phones Have Not Been Intentionally Reset If you are not the only administrator with access to Cisco Unified Communications Manager you should verify that no one else has intentionally reset the phones You can check whether a Cisco Unified IP Phone received a command from Cisco Unified Communications Manager to reset by pressing the Applications button on the phone and choosing Administrator Settings gt Status gt Network Statistics If the phone was recently reset one of these messages appears e Reset Reset Phone closed due to receiving a Reset Reset from Cisco Unified Communications Manager Administration e Reset Restart Phone closed due to receiving a Reset Restart from Cisco Unified Communications Manager Administration Eliminating DNS or Other Connectivity Errors If the phone continues to reset follow these steps to eliminate DNS or other connectivity errors Procedure Step1 Use the Reset Settings menu to reset phone settings to their default values See the Resetting or Restoring the Cisco Unified IP Phone section on page 7 10 for details Step2 Modify DHCP and IP settings a Disable DHCP See the Configuring Settings on the Cisco Unified IP Phone section on page 4 1 for instructions b Assign static IP values to the phone See the Configuring Settings on the Cisco Unified IP Phone section on page 4 1 for instructions Us
190. twork Parameters Using the Cisco Unified IP Phone 1 10 Providing Users with Feature Information 1 10 Understanding Security Features for Cisco Unified IP Phones 1 10 Overview of Supported Security Features 1 13 Understanding Security Profiles 1 15 Identifying Authenticated Encrypted and Protected Phone Calls 1 15 Establishing and Identifying Protected Calls 1 16 Call Security Interactions and Restrictions 1 16 Supporting 802 1X Authentication on Cisco Unified IP Phones 1 17 Overview 1 17 Required Network Components 1 18 Best Practices Requirements and Recommendations 1 19 Overview of Configuring and Installing Cisco Unified IP Phones 1 19 Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager 1 20 Checklist for Configuring the Cisco Unified IP Phone 6901 and 6911 in Cisco Unified Communications Manager 1 21 Installing Cisco Unified IP Phones 1 23 Checklist for Installing the Cisco Unified IP Phone 6901 and 6911 1 23 Terminology Differences 1 24 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP OL 23874 01 W Contents CHAPTER 2 Preparing to Install the Cisco Unified IP Phone on Your Network 2 1 Understanding Interactions with Other Cisco Unified IP Telephony Products 2 1 Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications Manager 2 2 Understanding How the Cisco Unified IP Phone 6911 In
191. u know are functional Disconnect a functioning Cisco Unified IP Phone from another port and connect it to this network port to verify the port is active Connect the Cisco Unified IP Phone that will not start up to a different network port that is known to be good Connect the Cisco Unified IP Phone that will not start up directly to the port on the switch eliminating the patch panel connection in the office 2 Verify that the phone is receiving power If you are using external power verify that the electrical outlet is functional If you are using in line power use the external power supply instead If you are using the external power supply switch with a unit that you know to be functional 3 If the phone still does not start up properly perform a factory reset of the phone For instructions see the Performing a Factory Reset section on page 7 10 If after attempting these solutions the phone still does not function contact a Cisco technical support representative for additional assistance Symptom The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager If the phone proceeds past the first stage of the startup process all LED buttons on but the phone is not starting up properly The phone cannot successfully start up unless it is connected to the Ethernet network and it has registered with a Cisco Unified Communications Manager server These sections can assist y
192. uction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case users will be required to correct the interference at their own expense The following information is for FCC compliance of Class B devices The equipment described in this manual generates and may radiate radio frequency energy If it is not installed in accordance with Cisco s installation instructions it may cause interference with radio and television reception This equipment has been tested and found to comply with the limits for a Class B digital device in accordance with the specifications in part 15 of the FCC rules These specifications are designed to provide reasonable protection against such interference in a residential installation However there is no guarantee that interference will not occur in a particular installation Modifying the equipment without Cisco s written authorization may result in the equipment no longer complying with FCC requirements for Class A or Class B digital devices In that event your right to use the equipment may be limited by FCC regulations and you may be required to correct any interference to radio or television communications at your own expense You can determine whether your equipment is causing interference by turning it off If the interference stops it was probably caused by the Cisco equipment or one of its peripheral devic
193. unctionality for a phone You can prevent access to a phone s web page which displays a variety of Operational statistics for the phone Phone hardening Additional security option which you control from Cisco Unified Communications Manager Administration e Disabling access to web pages for a phone 802 1X Authentication The Cisco Unified IP Phone can use 802 1X authentication to request and gain access to the network See the Supporting 802 1 X Authentication on Cisco Unified IP Phones section on page 1 17 for more information Voice Quality Metrics MOS LQK Objective estimate of the Mean Opinion Score MOS for Listening Quality LQK that ranks audio quality from 5 excellent to 1 bad This score is based on audible concealment events due to a frame loss in the preceding 8 seconds of the voice stream Note The MOS LQK score can vary based on the type of codec that the Cisco Unified IP Phone uses Avg MOS LQK Average MOS LQK score for the entire voice stream Min MOS LQK Lowest MOS LQK score from the start of the voice stream Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP 1 14 OL 23874 01 An Overview of the Cisco Unified IP Phone Chapter1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones E Table 1 5 Overview of Security Features continued Feature Descr
194. untry laws governing import export transfer and use Delivery of Cisco cryptographic products does not imply third party authority to import export distribute or use encryption Importers exporters distributors and users are responsible for compliance with U S and local country laws By using this product you agree to comply with applicable laws and regulations If you are unable to comply with U S and local laws return this product immediately Further information regarding U S export regulations may be found at http www access gpo gov bis ear ear_data html Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP OL 23874 01 ix Preface Document Conventions This document uses the following conventions Convention Description boldface font Commands and keywords are in boldface italic font Arguments for which you supply values are in italics Elements in square brackets are optional xliy let Alternative keywords are grouped in braces and separated by vertical bars xlylz Optional alternative keywords are grouped in brackets and separated by vertical bars string A nonquoted set of characters Do not use quotation marks around the string or the string will include the quotation marks screen font Terminal sessions and information the system displays are in screen font boldface screen font Information you must enter
195. uration Layout pane Switch Port Note If the ports are configured for Remote Port KaMo a eunaaon OTE OTE Configuration in Cisco Unified CM the Configuration data cannot be changed on the phone To configure the setting on multiple phones simultaneously configure the remote configuration in either Enterprise Phone Configuration System gt Enterprise Phone Configuration or Common Phone Profile Configuration Device gt Device Settings gt Common Phone Profile Switch Port Remote Configuration or PC Port Remote Configuration Shared Line Allows a user to have multiple phones that share For more information go to the the same phone number or allows a user to share a phone number with a coworker Understanding Directory Numbers chapter in the Cisco Unified Communications Manager System Guide Monitoring and Recording Cisco Unified IP Phone 6911 only Allows a supervisor to monitor an active call silently The supervisor cannot be heard by either party on the call The user may receive an audible alert during a call when it is being monitored When a call is secure a lock icon is displayed Callers may also receive an audible alert to indicate that the call is being monitored The connected parties may also receive an audible alert that indicates the call is secure and is being monitored When an active call is being monitored or recorded you can receive or place intercom calls however if you place an intercom
196. uring and Installing Cisco Unified IP Phones Table 1 8 Checklist for Configuring the Cisco Unified IP Phone 6901 and 6911 in Cisco Unified Communications Manager continued Task Purpose For More Information 4 Add and configure directory numbers line on the For more information go to the Directory Number phone by completing the required fields in the Configuration chapter in the Cisco Unified Directory Number Configuration window Required Communications Manager Administration Guide fields are indicated by an asterisk next to the field See the Telephony Features Available for the Cisco name for example directory number and presence Unified IP Phone section on page 5 1 group 5 Add user information by configuring required fields For more information go to the End User Configuration Required fields are indicated by an asterisk for chapter in the Cisco Unified Communications Manager example User ID and last name Administration Guide Note Assign a password for User Options web See the Adding Users to Cisco Unified pages and PIN for accessing the Network Communications Manager section on page 5 8 Menu via the IVR Note Ifyou want to add both the phone and user to the Cisco Unified Communications Manager database at the same time go to the User Phone Add Configurations chapter in the Cisco Unified Communications Manager Administration Guide Adds user information to the global directory
197. values you entered when you added the user to Cisco Unified Communications Manager see the Adding Users to Cisco Unified Communications Manager section on page 5 8 e A brief description of what a web based graphical user interface application is and how to access it with a web browser e An overview of the tasks that users can accomplish by using the web page For information using the User Options web pages refer to Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager How Users Access a Voice Messaging System Cisco Unified Communications Manager lets you integrate with many different voice messaging systems including the Cisco Unity voice messaging system Because you can integrate with a variety of systems you must provide users with information about how to use your specific system You should provide this information to each user e How to access the voice messaging system account Make sure that you have used Cisco Unified Communications Manager to configure the Messages button on the Cisco Unified IP Phone e Initial PIN for accessing the voice messaging system Make sure that you have configured a default voice messaging system PIN for all users e How the phone indicates that voice messages are waiting Make sure that you have used Cisco Unified Communications Manager to set up a message waiting indicator MWI method For information using a voice messaging system refer to Ci
198. web page for the phone as described in the Accessing the Web Page for a Phone section on page 6 2 and then click the Network Configuration hyperlink Table 6 2 Network Configuration Area Items Item Description DHCP Server IP address of the Dynamic Host Configuration Protocol DHCP server from which the phone obtains its IP address MAC Address Media Access Control MAC address of the phone Host Name Host name that the DHCP server assigned to the phone Domain Name Name of the Domain Name System DNS domain in which the phone resides IP Address Internet Protocol IP address of the phone Subnet Mask Subnet mask used by the phone TFTP Server 1 Primary Trivial File Transfer Protocol TFTP server used by the phone TFTP Server 2 Backup Trivial File Transfer Protocol TFTP server used by the phone Default Router 1 Default router used by the phone DNS Server 1 through 5 Primary Domain Name System DNS server DNS Server 1 and optional backup DNS server DNS Server 2 5 used by the phone Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP 64 OL 23874 01 Chapter6 Monitoring the Cisco Unified IP Phone Remotely Network Setup E Table 6 2 Network Configuration Area Items continued Item Description Operational VLAN ID Auxiliary Virtual Local Area Network VLAN configured on a Cisco Catalyst switch in which the phone i
199. wing the voice prompts to review the network setting If you have assigned a static IP address to the phone you must manually enter a setting for the TFTP Server option See the Configuring Settings on the Cisco Unified IP Phone section on page 4 1 If you are using DHCP the phone obtains the address for the TFTP server from the DHCP server Check the IP address configured in Option 150 or Option 66 You can also enable the phone to use an alternate TFTP server Such a setting is particularly useful if the phone was recently moved from one location to another See the Configuring Settings on the Cisco Unified IP Phone section on page 4 1 for instructions Verifying IP Addressing and Routing You should verify the IP addressing and routing settings on the phone If you are using DHCP the DHCP server should provide these values If you have assigned a static IP address to the phone you must enter these values manually On the Cisco Unified IP Phone press the and 0 buttons simultaneously enter the password and then follow the voice prompts to review the following options e IP Address Subnet Mask Default Router If you have assigned a static IP address to the phone you must manually enter settings for these options See the Configuring Settings on the Cisco Unified IP Phone section on page 4 1 for instructions If you are using DHCP check the IP addresses distributed by your DHCP server Refer to the Underst
200. with the device Choose User Management gt End User Use the search boxes and the Find button to locate the user you have added 1 e doe for the last name Click on the user ID that is johndoe The End User Configuration window appears Click Device Associations Use the Search fields and the Find button to locate the device with which you want to associate to the user Select the device then click Save Selected Changes The user is now associated with the device Click the Go button next to the Back to User Related link in the upper right corner of the screen I Proceed to Performing Final End User Configuration Steps page D 6 Performing Final End User Configuration Steps If you are not already on the End User Configuration page choose User Management gt End User to perform some final configuration tasks Use the Search fields and the Find button to locate the user i e John Doe then click on the user ID to get to the End User Configuration window for the user In the End User configuration window do the following Procedure Step1 In the Directory Number Associations pane of the screen set the primary extension from the drop down list Step2 In the Mobility Information pane check the Enable Mobility box Step3 In the Permissions Information pane use the User Group buttons to add this user to any user groups For example you may want to add the user to a group that has been defined as a Standard CCM End
201. ystem and configured system wide features in Cisco Unified Communications Manager you can add IP phones to the system The following topics provide an overview of procedures for adding Cisco Unified IP Phones to your network e Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager page 1 20 e Installing Cisco Unified IP Phones page 1 23 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8 5 SCCP and SIP OL 23874 01 1 19 Chapter1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager To add phones to the Cisco Unified Communications Manager database you can use e Auto registration Not supported if Cisco Unified Communications Manager is operating in mixed mode e Cisco Unified Communications Manager Administration e Bulk Administration Tool BAT e BAT and the Tool for Auto Registered Phones Support TAPS For more information about these choices see the Adding Phones to the Cisco Unified Communications Manager Database section on page 2 7 For general information about configuring phones in Cisco Unified Communications Manager refer to the following documentation e Cisco Unified IP Phones Cisco Unified Communications Manager System Guide e Cisco Unified IP Phone Configuration Cisco Unified Communicati

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