Home

Brother 2150N Printer User Manual

1. Palm Integration in Chapter 6 Mute button Enables you prevent callers from hearing what you are saying during a telephone call Press Mute button to turn off the telephone s microphone when you are using handset or when your telephone is in speaker phone mode To deactivate the M ute feature press Mute button again Hands Free button Allows you to answer internal intercom calls without picking up the handset To activate this feature press Hands Free button before calls come in to your telephone The indicator lights when the feature is enabled When you receive an internal call your telephone sounds a tone and activates the speaker phone When the Hands Free intercom feature is active all internal calls come in to your telephone as intercom calls External calls ring to your telephone as usual Status Lights on the NBX Business Telephone The light for each Access button indicates the status of the button Table 5 shows the light pattern that is associated with each line status Table 5 Status Indicator Lights Light Status Off The line is available for use Steady The line is in use Fast blink The line is ringing Slow blink The line is on hold If another call comes in while you on a call your telephone rings once and the name and extension of internal callers appear briefly in the display panel To retrieve the call while the line s status light is still flashing place the firs
2. NBX 100 and SuperStack 3 NBX Sometimes you may need to prevent the NBX system from transmitting your Caller ID information to outside parties when you dial a call This feature is called Calling Line Identity Restriction or CLIR You can restrict calls a Forall external outbound calls that you dial or wm For only the next external outbound call that you dial Your administrator may have configured your system in such a way that CLIR is always activated in which case you cannot change the CLIR settings on your telephone to override this option Call Pickup 63 CLIR for All External Calls To enable CLIR All for all calls from your telephone 1 Pick up the handset press Feature button and 889 Dial the number that you want to call The NBX system does not send caller ID information on this call or any future calls until you disable this feature To disable CLIR All 1 Pick up the handset 2 Press Feature button and 889 again A WN HB CLIR for Next External Call Only To enable CLIR for the next call from your telephone Pick up the handset Press Feature button and 890 Dial the number that you want to call When you disconnect the call the CLIR feature is no longer in effect Call Pickup Use the Call Pickup feature to answer a call that is ringing on another telephone This feature is best arranged in advance when you and another user know that it would be convenient or necessary to answer calls rin
3. On my NBX Business Telephone all You have the Hands Free Active on incoming internal calls come over my Intercom feature enabled For details speaker phone see Telephone Buttons and Controls in Chapter 2 When try to access the NetSet utility Ask your administrator to verify the IP I do not get a response after type the address that you typed into your web NBX system s IP address and press Enter browser l am unable to log in to the NetSet utility You must set up your voice mail before you use the NetSet utility Press MSG button The prompts guide you through the setup Then use your voice mail password to access the NetSet utility See Setting Up Your Voice M ail in Chapter 1 Troubleshooting Possible Problems Table 12 Troubleshooting Quick Reference continued Possible Problem Suggested Solutions My telephone is not forwarding my incoming calls to my voice mailbox Start the NetSet utility and verify that Forward to Voice Mail is selected as your call forwarding path For details see Creating Your Call Forward Path in Chapter 5 On my NBX Business Telephone added a one touch speed dial but the telephone does not dial that number Do not use nonnumeric characters or spaces in your Speed Dial setup For details see One touch Speed Dials in Chapter 6 try to pick up a call ringing on another telephone using Directed Call Pickup but it fails The te
4. 2 Press Feature button and 446 3 Hang up Your telephone is now in Do Not Disturb mode To disable Do Not Disturb mode repeat these steps Preventing Unauthorized Use of Your Telephone Telephone Locking gt Call Permissions You can prevent others from dialing long distance or other unauthorized calls from your telephone with the Telephone Locking feature which acts as a toggle feature or by having your administrator adjust your call permissions To activate the Locking feature pick up the handset press Feature button on your telephone and then dial 432 To deactivate this feature pick up the handset press Feature button and then dial 432 again When Telephone Locking is activated you are able to dial only toll free calls calls to emergency services such as 911 in the United States or calls to telephone numbers that have been programmed in your system as internal calls Your administrator establishes Call Permissions to control the types of calls that can be dialed from your telephone The permissions can be configured to change depending on the time of day For example your administrator can prevent long distance calls from being dialed from your telephone after business hours To view your call permissions 1 Log in to the NetSet utility 2 Select User Information gt Call Permissions Class of Service Override gU B WN HB The Class of Service Override feature allows you to appl
5. From the Help menu select Contents Click OK Press Feature button and 444 Documentation Format The documentation for 3Com NBX Networked Telephony Solutions is designed to help NBX phone users installers and administrators maximize the full potential of the system The NBX books are available in these formats Paper documents One copy of the NBX Installation Guide is shipped with each NBX Call Processor To order a set of paper copies of the NBX Administrator s Guide NBX Installation Guide and NBX Telephone Guide contact your 3Com authorized reseller CD ROM The Resource Pack CD for each NBX product contains online versions of the paper documents additional documentation system software and the related Help files and some additional 3Com applications NetSet Utility When you log in to the NetSet utility as a user you can view the NBX Telephone Guide by clicking the phone guide icon at the bottom 10 ABOUT THIS GUIDE Comments on the Documentation of your screen When you log in as an administrator you can also see the NBX Administrator s Guide Your suggestions are important to us They help us to make our documentation more useful to you Send e mail comments about this guide or any of the 3Com NBX documentation and Help systems to NBX Techpubs comments i3com com Include the following information with your comments a Document title a Document part number found on the front or back pag
6. 89 setting 40 W Wait for NCP message 87
7. 90 identity restriction 62 incoming calls 42 outbound calls restricting 62 overview 62 Calling Group as part of a Hunt Group 65 feature code 92 overview 67 Calling Line Identity Restriction CLIR 62 Class of Service Override 57 feature code 90 cleaning telephones 85 CUR defined 62 feature codes 90 codes account 62 feature 89 Complement Attendant Software computer screens and tabs 78 overview 75 78 shortcuts 79 Conference button 19 conference calls drop last call 47 feature codes 90 overview 46 Conference Drop feature 47 connecting telephones electrical power 82 jacks RJ 45 and RJ 11 39 conventions 8 creating voice mail messages 33 Delayed Ringing 73 dial codes external paging 69 internal paging 69 simultaneous paging 69 dial tone 85 dialing calls 40 redial 42 release with headset 58 switching from Pulse to Tone 73 Direct Mail Transfer button on attendant console 78 button on Business Telephone 21 feature code 91 overview 45 Directed Call Pickup 64 directory of internal users 41 display panel Basic Telephone 24 25 Business Telephone 18 Do Not Disturb 55 feature code 91 DTMF feature code 90 Dual Tone Multi Frequency DTMF Dialing 73 Dynamic Hunt Group 66 67 E electrical shock avoiding 85 93 email getting voice mail messages 36 notification of voice mail messages 54 Envelope Options information about voice mail messages 31 External Paging dial code 69 92 overview 70 external telephone cal
8. Guide Table 1 Where to Find Information If you are looking for Turn to How to get started Chapter 1 A description of the NBX Business Telephones their buttons Chapter 2 and controls A description of the NBX Basic Telephone its buttons and Chapter 3 controls Information about NBX Voice M ail features Chapter 4 Information about using standard telephone features Chapter 5 Information about personalizing your telephone Chapter 6 A description of enhanced system features Chapter 7 A description of the Attendant Console and the Complement Chapter 8 Attendant Software Telephone maintenance and troubleshooting information Chapter 9 Feature codes and paging codes Appendix A References to all topics in this book Index Commonly Used Table 2 defines some commonly used words and phrases in this guide Terms Table 2 Commonly Used Terms Administrator The person who is responsible for maintaining your 3Com Networked Telephony Solution Receptionist In this guide receptionist refers to the person who answers the majority of the incoming telephone calls for an organization In some office environments this person may be a switchboard operator User In this guide user refers to a person who has a single telephone The telephone may be an NBX Business Telephone or an NBX Basic Telephone NBX 25 The NBX 25 Communications System NBX 100 The NBX 100 Communications System
9. SuperStack 3 NBX The 3Com SuperStack 3 NBX Networked Telephony Solution The examples of the NetSet utility in this guide show the screens as they appear on the SuperStack 3 NBX system Unless otherwise indicated the features also apply to the NBX 100 and NBX 25 systems Conventions Table 3 and Table 4 list conventions that are used throughout this guide Table3 Icons Icon Type Description gt Information note Information that describes important features or instructions Caution AN Information that alerts you to potential loss of data or potential damage to an application system device or network Warning A Information that alerts you to potential personal injury Table 4 Text Conventions Convention Description Screen display This typeface represents information as it appears on the display panel or on a computer screen The words enter When you see the word enter in this guide you must and type type something and press Return or Enter Do not press Return or Enter when an instruction simply says type Words in italics Italics are used to Emphasize a point Denote a new term at the place where it is defined in the text w Identify names of documents software applications and CDs Words in bold The bold font is used to identify features menu names and commands software button names and buttons that you press or dial on the telephone For example
10. This feature is commonly used when you use a telephone headset See Using a Headset in Chapter 6 Typically these nine buttons are used for personal speed dial settings although the administrator can use them for system wide features See Speed Dials in Chapter 6 In most circumstances your administrator designates these three lines for incoming and outgoing calls 22 CHAPTER 2 NBX BUSINESS TELEPHONES NBX BASIC TELEPHONE You can manage many of the features of your telephone on the telephone itself This chapter describes the buttons controls and features that are specific to the NBX 2101 Basic Telephone Unless otherwise noted the features discussed in this chapter apply to the SuperStack 3 NBX NBX 100 and NBX 25 Networked Telephony Solutions For a description of the features on the NBX Business Telephone see Chapter 2 24 CHAPTER 3 NBX BASIC TELEPHONE Telephone Buttons Figure 4 shows buttons and controls on the NBX Basic Telephone and Controls Figure 4 NBX Basic Telephone M odel 2101 1 2 3 on OU A The NBX Basic Telephone has these features 1 Handset 2 Display panel Provides telephone status messages Caller ID information if enabled and the number of messages in your voice mail mailbox You can also use it to view the internal user directory When you are using two telephone lines at the same time the telephone icons on the right side of the display indicate the s
11. by 456 and the group number The call is directed to your telephone To answer a call that is ringing on a group member s telephones using One Touch Pickup 1 Pick up the handset 2 Pressthe Access button that your administrator has assigned to Call Pickup Dial the group number Hunt Groups and Calling Groups 65 Hunt Groups and Your administrator can establish informal call centers so that incoming Calling Groups calls can be directed to several phones Hunt Groups Incoming calls ring to one member of the hunt group If that member s telephone is in use or if that member does not answer the call the system hunts for another member of the group until the call is answered or is forwarded to the group call coverage call forwarding path For example if there are no available members of the hunt group the call might be forwarded to a group mailbox or to the receptionist Figure 9 shows an example of a hunt group configuration Figure 9 Sample Hunt Group Configuration 4 5 Incoming Telephone Call Telephone 1 Telephone 2 Telephone 33 gU RUN HB Group Voice Mailbox 66 CHAPTER 7 GETTING M ORE FROM Y OUR TELEPHONE SYSTEM Hunt groups can be static or dynamic m f you are in a static hunt group you are always part of that group along with the other group members wm f you are in a dynamic hunt group you must log in to the group to be part of it To log in to a dynamic hunt group using your N
12. from either telephone Example m If an assistant answers a manager s telephone calls your administrator can map the manager s extension on the assistant s telephone The manager s telephone is the primary telephone and the assistant s telephone is the secondary telephone Both telephones must be NBX Business Telephones A primary telephone s extension can be mapped to one or more secondary telephones Delayed Ringing 73 Delayed Ringing NBX Business Telephones only The Delayed Ringing feature prevents a telephone on a shared line from ringing on a specific telephone until the incoming call rings on another telephone a specified number of times first Example m A telephone extension is programmed to appear on a manager s telephone and on the assistant s telephone When a call comes in to the manager on that extension the assistant s telephone rings a specified number of times typically 4 rings before the call audibly rings on the manager s telephone Although incoming calls initially do not ring audibly on the manager s telephone the line s status light flashes allowing the manager to answer the calls if required Pulse Dialing In some locations users must dial telephone calls using pulse dialing instead of tone dialing also called Dual Tone M ulti Frequency or DTMF dialing Examples m You must dial certain calls using a telephone company that supports only pulse dialing m Your organization s tel
13. of these features if one person is using a telephone line no one else can listen in to that same line from a different telephone 62 CHAPTER 7 GETTING M ORE FROM Y OUR TELEPHONE SYSTEM Account Billing Codes NBX 100 and SuperStack 3 NBX The Account Codes feature allows your administrator to tracks calls associated with an individual client or account When you answer your telephone or when you dial a call you dial a numeric account code which allows the system to track time spent on the telephone with a client perhaps to be associated with a billable account To activate the Account Codes feature at any time during a call 1 Press Feature button and 888 2 Dial the account code that has been assigned by your administrator and then press the key Caller ID Internal and External Caller ID gt Calling Line Identity Restriction CLIR Your administrator can set up your NBX system to allow for Internal and External Caller ID and can configure the system so that you can block your identity telephone number from the person whom you are calling This feature shows the extension and name of an internal caller on the display panel of your NBX telephone External Caller ID provides the same information for external incoming calls but requires your administrator to subscribe to the service from your local telephone company Availability and service charges for external Caller ID may vary in your area
14. such as a 9 or 8 to access an outside line Do not use spaces dashes commas or other nonnumeric characters In the Description text box type a brief description usually a name that corresponds to the number Click Apply and then click Close To use personal speed dials Pick up the handset or if you are using an NBX Business telephone you can press Speaker button 2 Press Feature button 3 Dial the 3 digit speed dial code for the number that you want to call p System wide Speed Dials Printing Speed Dial Lists Personal speed dial codes range from 601 through 699 If you dial a speed dial code that has no number assigned to it the display panel on your telephone shows No number stored Your administrator can set up to 99 system wide speed dials for numbers that are frequently dialed by internal users The system wide speed dial list can be viewed through the NetSet utility and is available to all users on the system To use a system wide speed dial Pick up the handset or if you are using an NBX Business Telephone you can press Speaker button Press Feature button Dial the 3 digit system wide speed dial code for the number that you want to call System wide speed dial codes range from 700 through 799 If you dial a speed dial code that has no number assigned to it the display panel on your telephone shows the message No number stored You may find it useful to have a paper list of personal or sy
15. to MSG button lights up and the display panel shows the total number of messages for example 3 Msgs 2 New On an NBX Basic Telephone The display panel shows the total number of messages for example 3 Msgs 2 New To listen to your messages Pick up the handset and press MSG button to access the mailbox At the prompt dial your password and press 3 See Figure 5 for the list of codes that you use to manage your messages A WN Hm To listen to your messages from any NBX telephone within your NBX system Pick up the handset and press MSG button Press and dial your extension You hear your name announcement Dial your password and press See Figure 5 for the list of codes that you use to manage your messages 30 CHAPTER 4 VOICE M AIL From a Remote To listen to your messages from other telephones Location 1 If you call the main telephone number of your organization and m The receptionist answers your call ask to be forwarded to your voice mailbox press and continue with step 3 m The Automated Attendant greets your call press to access the voice mail system and continue with step 3 2 If you can call your telephone extension directly during the time that you hear your greeting press and continue with step 3 3 Dial your extension You hear your name announcement 4 Dial your password and press 5 See Figure 5 for the list of codes that you use to manage your messages Figure 5 Mana
16. trademark of Netscape Communications Palm is a trademark of Palm Computing Corporation All other company and product names may be trademarks of the respective companies with which they are associated CONTENTS ABOUT THIS GUIDE Conventions 8 Documentation 9 GETTING STARTED Setting Up Your Voice Mail 12 The NetSet Utility 13 Quick Reference Sheet 15 NBX BusiNESS TELEPHONES Telephone Buttons and Controls 18 Status Lights on the NBX Business Telephone 20 Programmable Access Buttons 21 NBX BAsiC TELEPHONE Telephone Buttons and Controls 24 Status Icons on the NBX Basic Telephone 25 Programmable Access Buttons 26 VoicE MAIL Changing Your Password 28 Listening to Messages 29 Replying to a Message 31 Forwarding a Message 32 Creating and Sending a Message 33 Creating Personal Voice Mail Lists 34 Forwarding Calls Directly to Your Voice Mailbox 35 Accessing Voice M ail Messages Through E mail 36 Greeting Only Mailbox 36 Phantom Mailbox 37 Group Mailbox 37 STANDARD FEATURES Setting the Volume 40 Dialing a Call 40 Calling Inside Your Organization 40 Dialing an External Call 42 Redialing a Call 42 Answering a Call 42 Creating Your Call Forward Path 43 Placing a Call on Hold 44 Transferring a Call 44 Establishing a Conference Call 46 PERSONALIZING YOUR TELEPHONE Label Makers for Telephones 50 Ringer Tone 50 Speed Dials 51 Off Site Notification 54 Do Not Disturb 55 Preventing Unaut
17. voice mail message that you receive Once you have retrieved your voice mail messages the system resets itself and Off Site Notification repeats step a Do Not Disturb With the Do Not Disturb feature calls coming in to your telephone immediately follow the call forwarding path that you set in the NetSet utility Typically the call coverage point for a telephone is voice mail auto attendant or another extension When your telephone is in Do Not Disturb mode m Your telephone does not ring when it receives an incoming call m You can use the telephone to dial outgoing calls m You can use the telephone to dial internal and external pages a An NBX Business telephone does not broadcast incoming paging messages over the speaker m f your telephone is part of a call pickup group no other telephone in the pickup group can retrieve a call that comes directly in to your telephone The incoming call goes immediately to the call coverage point voice mail auto attendant or other extension 56 CHAPTER 6 PERSONALIZING Y OUR TELEPHONE m f your telephone is part of a hunt group incoming calls to the hunt group will ring on your telephone Calls coming in directly to your telephone not directed to the hunt group do not ring on your telephone To prevent all calls from ringing you must enable Do Not Disturb and also log out of the hunt group To enable and disable Do Not Disturb using the feature code 1 Pick up the handset
18. 4 listening to messages from an NBX telephone 29 from remote telephones 30 Locking blocking unauthorized calls 56 feature code 89 long distance calls preventing 56 M mailbox greeting only 36 group 37 phantom 37 setting up personal 12 maintenance telephone 81 Message button Basic Telephone 25 Business Telephone 18 messages creating and sending 33 creating voice mail 33 date and time received 31 forwarding 32 listening to from a remote location 30 maximum length 27 Message Waiting access button 37 replying to 31 sending a voice mail message 33 voice mail delivery options 33 messaging 27 microphone 19 moving telephones important considerations 49 overview 85 MSG button 18 25 Mute 20 NBX 100 8 NBX 25 8 NBX Basic Telephone Model 2101 23 NBX Business Telephone Model 1102 17 Model 2102 17 Model 2102 IR 17 NBX Voice Messaging 27 NetSet password 14 NetSet Utility getting started 13 overview 13 problems with 86 notification off site 54 0 Off Site Notification 54 pager off site notification 54 paging broadcasting over telephone speakers 70 overview 69 using a public address system 70 Paging Codes summary 92 Palm integration 57 parking acall 68 passw ords changing in voice mail 28 creating for voice mail 12 NetSet utility 14 security tips 29 Personal Greetings voice mail 12 Personal Speed Dial Numbers 52 Phantom Mailbox 37 pickup calls 63 private messag
19. 6 Tabsforthe mounting bracket Connecting the Telephone 83 Attaching and The NBX Model 1102 Business Telephone has a support bracket that you Adjusting the can attach to the telephone s underside in low profile high profile or Support Bracket wall mount positions Tabs on the underside slip into slots on the bracket and the opposite mounting points snap into place See Figure 14 Item 6 Low Profile and High Profile Positions In Figure 15 the support bracket is outlined to show you how to install the NBX Model 1102 Business Telephone in the low profile and high profile desktop positions Figure 15 Low Profile and High Profile Desktop Positions 84 CHAPTER 9 TELEPHONE INSTALLATION M AINTENANCE AND TROUBLESHOOTING Wall Mount Position To mount the M odel 1102 Telephone on a wall pull and twist the knob on the underside of the phone 90 degrees Figure 16 so that the spring loaded peg projects out on the top of the phone Item 1 in Figure 17 Figure 16 Knob for the Handset Support Peg Figure 17 shows the NBX Business Telephone M odel 1102 in the wall mounted position Figure 17 Wall Mounted Position 1 Handset support peg 2 Wall with a solid backing 3 Support bracket in the low profile position on opposite end of telephone Moving Your Telephone 85 Moving Your All NBX telephones have the Automatic Telephone Relocation feature Telephone Each telephone has a unique address You can move your te
20. BX Telephone 1 Pick up the handset 2 Press Feature button follow ed by the hunt group number that is assigned by your administrator The range of possible hunt group numbers is shown in Table 7 3 Dial the hunt group password which is assigned by your administrator 4 Press To log out of a dynamic hunt group using your NBX Telephone 1 Pick up the handset 2 Press Feature button followed by the hunt group number 3 Hang up the telephone Table 7 Hunt Group Numbers assigned by your administrator On an NBX 100 system On a SuperStack 3 NBX system 850 879 850 879 and 900 969 Your administrator can configure a hunt group to an Access button on an NBX Business Telephone To log in to or to log out of the hunt group press the specified Access button The indicator next to the button lights to show that you are logged in To log in to a dynamic hunt group using the NetSet utility 1 Log in to the NetSet utility 2 Select User Information gt Hunt Groups 3 Click on the 3 digit extension number of the hunt group you are logging in to 4 Type the hunt group password in the Password text box 5 Click Log In and then click Close Calling Groups Hunt Groups and Calling Groups 67 To log out of a dynamic hunt group using the NetSet utility 1 Log in to the NetSet utility 2 Select User Information gt Hunt Groups 3 Click on the 3 digit extension number of the hunt group you are logging out of Type th
21. D TROUBLESHOOTING Table 12 Troubleshooting Quick Reference continued Possible Problem Suggested Solutions My telephone has locked up Your telephone has lost the connection to the system Remove the Ethernet cord from the jack then re insert it into the jack Wait a few seconds If the telephone display panel still appears to be locked disconnect the electrical power for your telephone then plug it back in Callers cannot leave messages on my Your mailbox may be full Access your voice mail voice mail and delete some messages Your telephone may be set up for Greeting Only Mailbox Log in to the NetSet utility and select the NBX Messaging tab and then deselect Greeting Only Mailbox When park a call the display panel You have selected a Call Park Extension shows Park xtn in use andthe _ that is already in use Try another Call call returns to my telephone Park Extension Your administrator can add additional Call Park Extensions For details see Call Park in Chapter 7 When dial 9 or 8 to access an outside No outside lines are available Try again line the display panel shows A11 in a few minutes Ports Busy After I call another user in my The other user may have the Hands Free organization hear a tone but no Active on Intercom feature enabled ringing Begin speaking after you hear the tone For details see Telephone Buttons and Controls in Chapter 2
22. Programmable Access buttons without indicator lights See Programmable Access Buttons later in this chapter Hold button Places a caller on hold See Placing a Call on Hold in Chapter 5 Microphone located on the underside of the telephone Activated when the telephone is in speaker phone mode that is after you press Speaker button or Hands Free button For best results keep the area around the microphone free of obstructions Transfer button Sends an incoming call to another telephone See Transferring a Call in Chapter 5 Conference button Establishes a single call with up to three additional internal parties external parties or both See Establishing a Conference Call in Chapter 5 Redial button Redials the last telephone number or extension that you called See Redialing a Call in Chapter 5 Speaker button Enables you to use the speaker phone feature Press Speaker button before you dial the call when your telephone is ringing or while a call is in progress To turn the speaker phone off and resume the conversation pick up the handset Volume control buttons Adjust the volume of the ringer the speaker and the handset See Setting the Volume in Chapter 5 20 CHAPTER 2 NBX BUSINESS TELEPHONES 18 19 20 gt Infrared Port NBX 2102 IR Telephones only Receives infrared signals from a handheld device running the Palm Operating System See
23. TELEPHONES Telephone Buttons Figure 2 shows buttons and controls on the NBX Business Telephone and Controls Figure 2 NBX Business Telephone Model 2102 IR Shown 1 3 1 5 6 789 The NBX Business Telephones have these features 1 Handset 2 MSG Message button Accesses your voice mail messages through the Voice M ail System See Listening to M essages in Chapter 4 3 Display panel Provides telephone status messages Caller ID information if enabled and the number of messages that you have in your voice mail mailbox You can also use it to view the directory of people s names in your company 4 Forward to Voice Mail button Directs all incoming calls to your voice mail after one ring See Forwarding a M essage in Chapter 4 Soft buttons Allow you to select names from the internal user directory Calling Inside Your Organization in Chapter 5 The buttons from left to right are m Slct Select m Back reserved for future use m Exit 6 Telephone key pad 10 11 12 13 14 15 16 17 Scroll buttons Allow you to scroll through user names in the internal user directory See Calling Inside Your Organization in Chapter 5 Program button Reserved for future use Programmable Access buttons with indicator lights See Programmable Access Buttons and Status Lights on the NBX Business Telephone later in this chapter
24. ails 58 CHAPTER 6 PERSONALIZING Y OUR TELEPHONE Using a Headset You can use a headset with a microphone with any NBX telephones These instructions are for a typical headset and amplifier You may need to modify some of these instructions for some types of headset or amplifier equipment To use a headset for all calls Insert the cord for the headset amplifier into the handset cord s receptacle on the underside of the telephone Insert the cord for the headset into the headset amplifier 3 Pick up the handset off the phone and leave it off To use either the handset or the headset for each call Insert the cord for the headset amplifier into the handset cord s receptacle on the underside of the telephone Insert both the headset cord and the handset cord into the headset amplifier For headset calls Pick up the handset off the telephone and leave it off For handset calls Press the button on the headset amplifier that turns the headset off pick up the handset and speak into it When you use a headset either the headset or the amplifier is plugged into the handset cord s receptacle on the underside of the telephone Although the handset may be plugged into the amplifier you must remove the handset from the cradle to use the headset Using a Headset 59 Ending Calls When Using a Headset To end calls when using a headset with an NBX Business Telephone press Release button on your telephone To end calls when u
25. all Park extension that you give during your announcement This feature is useful a When the recipient is elsewhere in the building a When you want to continue a call on another telephone and transferring the call does not give you enough time to retrieve it When you park a call you assign it a Call Park extension which is also used to retrieve it Table 8 lists the factory default Call Park extension numbers that may be available on your system Contact your administrator to verify the Call Park extensions for your location Table 8 Factory Default Call Park Extension Numbers System Default Extension Numbers NBX 100 601 609 SuperStack 3 NBX 6000 6099 NBX 25 601 609 If the call is not answered within 3 to 4 minutes after it is parked it rings again at the original telephone Your administrator can modify the length of this waiting period I To park a call While you are on a call press Feature button and 444 or press the Access button assigned to Call Park Use the telephone key pad to dial a Call Park extension from the list shown in Table 8 If you select a Call Park extension that is already in use the display panel displays Park Cancelled and the call rings back to your telephone You can try another Call Park extension If you want to notify another user about the parked call a From an NBX Business Telephone select an Access button that is assigned for placing telephone calls and dia
26. all goes to voice mail or if the call is answered by someone else Your administrator can configure any Access button on an NBX Business Telephone or on the Attendant Console to function as the Conference Drop button On an NBX Basic Telephone or on an NBX Business Telephone that does not have a button programmed for Conference Drop 1 Press Feature button and 431 2 The system returns you to the others who are in the conference call 48 CHAPTER 5 STANDARD FEATURES EI Important Considerations PERSONALIZING YOUR TELEPHONE Your NBX Networked Telephony System has many features that can increase the functionality of your telephone This chapter describes m Label Makers for Telephones wm Ringer Tone m Speed Dials m Off Site Notification a Do Not Disturb m Preventing Unauthorized Use of Your Telephone m Class of Service Override m Palm Integration m Using a Headset If your telephone does not have a button programmed for Feature Codes ask your administrator to program one Unless otherwise noted all of these features are available on the NBX 100 NBX 25 and SuperStack 3 NBX systems Your administrator determines whether the features described in this chapter are available for your telephone or for the entire system so some of these features may not be available to you The settings on your telephone including your extension personal settings and system settings remain the sam
27. another user s telephone Do Not Disturb All incoming calls go directly to 446T the path you set in the Call Forward feature within the NetSet utility Forward All Calls to Voice Mail All incoming calls go directly to 440T your voice mailbox after one audible ring on your telephone Group Call Pickup From your telephone pick up 456 incoming telephone calls that are ringing on someone else s telephone within your group Dial the group call pickup number that is assigned by your administrator T Use the same code to activate and to deactivate this feature 92 APPENDIX A FEATURE CODES AND PAGING CODES Table 15 Feature Codes M anaging Incoming Telephone Calls continued Hunt Groups and Calling Log into a dynamic hunt group On an Dial the password assigned by Groups or calling group using the NBX 100 your administrator group number that is assigned system by your administrator The E assigned number will be poner between Ona SuperStack 3 NBX system 850 879 or 900 969 Transfer Transfer an incoming call to 420 Announce the call to the user another user first then hang up or Simply hang up T Use the same code to activate and to deactivate this feature Paging Codes Use the Paging feature to make an announcement over your public address system over NBX Business Telephones or both After you dial the paging code as shown in Table 16 speak into your telephone handset a
28. assword and then press Dial 2 to select Create and Send Message Record your message and press to end the recording Dial the extensions or mailbox numbers of the recipients or a voice mail group list number and press Select one of the following buttons to 4 Send the message 35 Re record the message de 3 Review the message 8 Mark the message Private or Urgent x Cancelthe message q When you leave a message in another user s mailbox you can mark it as Private or Urgent If you do not select a delivery option your message is sent as a Normal message m Private Messages Sending a message as Private prevents the recipient from forwarding the message to others a Urgent Messages Normally incoming messages are arranged in a mailbox from the oldest to newest message Urgent messages are sent to the beginning of the recipient s message queue so that the Urgent messages are heard first 34 CHAPTER 4 VOICE M AIL To select a message delivery option 1 Record your message and press 2 Press 9 for Message Delivery Options 3 You are prompted to press one of the following buttons to C Markthe message as Urgent 5 M ark the message as Private Creating Personal A Personal Voice M ail List also called a mail group is a collection of Voice Mail Lists extensions to which you assign a special group number You can send a message to everyone on the list at the sam
29. bel makers a b c Log in to the NetSet utility Select Speed Dials gt Attendant Console Labels Edit the label template by clicking on the square that you want to edit and then typing a description of the feature that you are assigning to the Access button Press Tab on your keyboard to move to the next text field in the label e When you are finished click anywhere outside of the labels to ensure that all edits take effect Select Print In your print dialog box clear Shrink to Fit so that the label size does not change Print the label template cut the labels along the dotted lines and place them in the label holders on the telephone The free Adobe Acrobat Reader allows you to print files but not to save changes To save files you must purchase Adobe Acrobat 78 CHAPTER 8 ATTENDANT CONSOLES 3 Shift button Enables you to toggle between the two sets of Access buttons on the console Press Shift button for Access buttons 1 through 50 and then press Shift button again for Access buttons 51 through 100 4 Transfer button Enables you to send a call to another telephone For details see Transferring a Call in Chapter 5 Direct Mail Transfer button Allows you to send a caller directly to another user s voice mailbox or phantom mailbox For details see Direct M ail Transfer in Chapter 5 Call Park button Places a call in a holding pattern so that it can be retrieved from any othe
30. call Pick up the handset or on an NBX Business Telephone you can press Speaker button If your telephone defaults to an external line or if you have inadvertently chosen an external line select an internal line 2 Dial the 3 digit or 4 digit extension number of the person you are calling When you are finished hang up the handset or if you are using the Speaker press Speaker button again to end the call Dialing a Call 41 Using the Internal Name Directory On the telephone display panel you can use the view a directory of users on your system scroll through it and dial a co worker quickly User names appear in alphabetical order last name first The system updates the directory when your administrator adds or removes users To access the name directory 1 Pick up the handset and press either scroll key to the right of the display panel The first name in the directory appears in the display panel See Figure 6 Figure 6 Names as They Appear in the Internal Directory gt Mansfield Todd Sey Marston George pa i i ON o 5 2 Movethrough the directory as follows wm To scroll up or down through the list press the up or down scroll button To move quickly to the first name that begins with a particular letter use the key pad For example dial 4 twice to move to the first name that begins with H dial 4 three times to move to the first name that begins with I m f you do not select a name immediat
31. can program these buttons for commonly used functions However changing the settings for Feature or Call Toggle buttons reduces your ability to use some of the NBX system features For guidance with programmable buttons contact your administrator Feature Press this button before you dial a feature code See Appendix A for a list of feature codes Call Toggle The Call Toggle button is available only on the NBX Basic Telephone Using this button you can manage two telephone calls at the same time See Status Icons on the NBX Basic Telephone earlier in this chapter for details Transfer Press this button to transfer the current call to another extension or telephone number See Transferring a Call in Chapter 5 for details EA VoicE MAIL A key component of the NBX Networked Telephony Solutions is the NBX M essaging System which includes voice mail off site notification and several administrative features Voice mail allows callers to leave voice messages in your voice mailbox when you are not able to answer your telephone You can listen to save and forward those messages from any touch tone telephone In certain circumstances you can also be notified about your voice mail messages through your email The NBX system provides several types of voice mailboxes The most common type of mailbox is a personal voice mailbox which is associated with a specific telephone and a specific user Other types o
32. e even when you move your telephone from one Ethernet jack to another as long as both Ethernet connections are part of the same LAN Because your extension and personal settings are associated with your telephone you cannot switch your telephone with another user s telephone without first having your administrator reassociate your profile with the other telephone 50 CHAPTER 6 PERSONALIZING Y OUR TELEPHONE Label Makers for Telephones You can print labels for your telephone using the label maker forms in the NetSet utility or on the NBX Resource Pack CD You need Adobe Acrobat Reader 3 0 or 4 0 to open and edit the label makers Acrobat Reader is available from the Adobe web site or the on NBX Resource Pack CD To use the label makers 1 Log in to the NetSet utility 2 Select Speed Dials gt Telephone Labels 3 Editthe label template by clicking on the square that you want to edit and then typing a description of the feature that you are assigning to the Access button 4 Press Tab on your keyboard to move to the next text field in the label When you are finished click anywhere outside of the labels to ensure that all edits take effect Select Print In your print dialog box clear Shrink to Fit so that the label size does not change Print the label template cut the labels along the dotted lines and place them in the label holders on the telephone The free Adobe Acrobat Reader allows you to print files but no
33. e hunt group password in the Password text box 5 Click Log Out and then click Close One type of hunt group is the Calling Group Calling groups allow an incoming call to ring simultaneously on all telephones in a group for example a customer service group You log in to or out of a calling group in the same way that you log in to or out of a hunt group Figure 10 shows an example of a calling group configuration Figure 10 Sample Calling Group Configuration Incoming Telephone Call Telephone 1 Telephone 2 Telephone 33 gU RUN HB After a specified number of rings no answer 6 Receptionist 68 CHAPTER 7 GETTING M ORE FROM Y OUR TELEPHONE SYSTEM To view the list of users that belong to a group 1 Select a group 2 Click Details voy If you have logged in to a dynamic hunt group and do not answer a call when it rings on your telephone the system logs you out Calls that come in to your telephone through your extension follow the coverage path that you have set up Calls that come in to your telephone through hunt groups and calling groups follow the coverage path set up for that group Call Park Use Call Park to place a call in a holding pattern and make it available for others to pick up from any telephone on the system Use the internal paging feature the external paging feature or both to announce the call to all users The recipient can retrieve the call from any NBX Telephone by dialing the C
34. e of each document m Page number Example NBX Telephone Guide Part Number 900 XXXX XX Page 25 GETTING STARTED The first time that you use your NBX telephone you are prompted to set up your voice mailbox After you have initialized your mailbox and password you may want to browse through the NetSet utility which is described later in this chapter This chapter covers these topics m Setting Up Your Voice Mail m The NetSet Utility m Quick Reference Sheet 12 GETTING STARTED Setting Up Your Voice Mail Pick up the handset on your telephone and follow the voice prompts to set up these voice mail features a Your Password When your telephone is first installed your voice mailbox has no password To prevent anyone else from listening to your messages you must set a password a Your Name Announcement Your name announcement identifies your mailbox to callers who use the internal telephone directory a Your Personal Greeting Your personal greeting is heard by all callers when they reach your voice mail Change your greeting as often as necessary to let callers know that you are away from your desk for an extended period of time to say that you are on vacation and so on To set up voice mail Pick up the handset and press M SG M essage button You are prompted to enter a personal password Enter a 4 digit to 10 digit password and press Press 1 to save the password or 2 to change t
35. e time Group For details on those groups see Hunt Groups and Calling Groups in Chapter 7 D gt A Personal Voice M ail List is not the same as a Hunt Group or Calling To create a personal voice mail list mail group Pick up the handset and press MSG button to access the mailbox Dial your password and press Dial 9 for Mailbox Options Dial 3 to select Group Lists and then dial 2 to select Create Group Dial any 2 digit number which will become the Group Number After the tone record a name for the group and press n fo Ui RP WN HM Dial 1 to save the group name 2 to change the group name or to exit without saving 8 Dial the extensions mailbox numbers or both of other system users that you want to add to this group list 9 Select one of the following buttons 4 Savethe group list G Cancel creation of a group x Press gt sk to return to the previous menu b Nee Modifying Groups uU BRUN HB Forwarding Calls Directly to Your Voice Mailbox 35 You can review each of your voice mail groups add or remove members or delete a group To modify a voice mail group Pick up the handset and press MSG button to access your mailbox Dial your password and press Dial 9 for Mailbox Options Dial 3 to select Group Lists You are prompted to press one of the following buttons to G Review your list of groups Create a group Delete a group Review or change the members
36. e time On the display panel the telephone icon next to 1 Line 1 or 2 Line 2 indicates the status of the lines Table 6 shows the icon patterns that are associated with each line status Table 6 Status Indicator Patterns Icon Status Steady The line is in use Fast blink The line is ringing Slow blink The line is on hold If another call comes in while you are on a call you can pick up the second call or it will follow the Call Forward path that you have set in the NetSet utility See Creating Your Call Forward Path in Chapter 5 for call forwarding details 26 CHAPTER 3 NBX BASIC TELEPHONE To pick up a second incoming call while you are using your telephone 1 Press Call Toggle button 2 Your first call is put on hold and you are connected to the second call a Thetelephone icon next to the 1 on your display panel blinks slowly b The telephone icon next to the 2 on your display panel is steady To return to the first call 1 Press Call Toggle button again 2 Your second call is put on hold and you are reconnected to the first call a Thetelephone icon next to the 1 on your display panel is steady b The telephone icon next to the 2 on your display panel blinks slowly Programmable Access Buttons The NBX Basic Telephone has three programmable Access buttons The factory default settings for these buttons are from left to right m Feature m Call Toggle m Transfer Your administrator
37. elephone bracket 83 telephone icons on Basic Telephone 26 telephone maintenance 81 telephone ringer tone 50 telephones cleaning 85 connecting 82 moving 85 moving and swapping 85 terms commonly used 8 Toggle button 26 toll calls preventing others from dialing 56 tones ringer selection 50 Transfer button attendant console 78 Basic Telephone 26 Business Telephone 19 Transfer Calls feature code 92 overview 44 Transfer Messages to Voice Mail feature code 91 troubleshooting 81 list of possible problems 85 U unauthorized use of telephone preventing 56 urgent messages 33 user definition 8 V voice mail 27 private messages 33 urgent messages 33 accessing through email 36 changing your password 28 creating a greeting 12 creating messages 33 delivery options 33 forwarding messages 32 group mailboxes 37 listening to messages 29 mailboxes types of 27 password security tips 29 passwords creating 12 problems with 86 replying to messages 31 retrieving messages from a remote location 30 setting up 12 voice mail group lists modifying 35 voice mail lists creating groups 34 voice mail messages creating 33 date and time received 31 information about 31 listening remotely 30 maximum length 27 Message Waiting access button 37 sending 33 voice mail greeting example 12 voice mailbox greeting only 36 voice messaging 27 volume button on Basic Telephone 25 button on Business Telephone 19 feature codes
38. ely the system alternates between the list of names and the menu choices which are Select Back Exit See Figure 7 m The Back button is reserved for future use Figure 7 Directory M enu Choices Select an entry 4 e Slct Back Exi o o o 3 When you see the name of the person whom you want to call verify that the cursor is at that entry and press the button under Select 4 To leave the directory press the button under Exit 42 CHAPTER 5 STANDARD FEATURES Dialing an External Call 1 To dial an external call Pick up the handset or if you are using an NBX Business Telephone you can press Speaker button If your telephone defaults to an internal line dial 9 or 8 to access an external line If you are using an NBX Business Telephone and one of the buttons is configured to access an external line directly press that Access button Dial the number 3 When you are finished speaking hang up the handset or if you are using Redialing a Call 1 the Speaker press Speaker button to terminate the call On an NBX Business Telephone Pick up the handset and press Redial or Press Redial to activate the speaker phone while your telephone redials the number On an NBX Basic Telephone 1 Pick up the handset on your telephone 2 Press Feature button and 401 Answering a Call gt To answer an incoming call pick up the handset or if you are using an NBX Business Telephone
39. ephone service provider offers low cost service but that provider only has pulse dialing service There are three methods you can use to switch to DTMF if you are in pulse dial mode Using a Feature Code To change from pulse dialing to DTM F during a call 1 Press Feature button and 891 Your connection is switched from pulse to tone DTMF for the remainder of the call When you hang up your phone port reverts to pulse dialing mode Using a Mapped Button Your administrator can map your telephone so that you can press a single Access button to change from pulse dialing to DTMF during a call Ask your administrator for details 74 CHAPTER 7 GETTING M ORE FROM Y OUR TELEPHONE SYSTEM Using a Personal Speed Dial You can configure a personal speed dial in the NetSet utility to dial a number in pulse dial mode and then to switch to DTM F You can also include the digits that you want the system to dial after switching to DTMF Use the left carat character lt as the command to switch to DTMF mode The system dials any digits after the in the speed dial digit string using DTMF tones When you hang up your telephone reverts to pulse dialing mode For additional information about programming speed dials see Personal Speed Dials in Chapter 6 EI e ATTENDANT CONSOLES The NBX 1105 Attendant Console and the NBX Complement Attendant Software CAS application enable a receptionist to handle high call volum
40. es 33 problems 81 Program button Business Telephone 19 programmable access buttons attendant console 77 Basic Telephone 26 Business Telephone 19 21 Pulse Dialing 73 Pulse to Tone feature code 90 Quick Reference Sheet 15 R receptionist attendant software 78 definition 8 telephone console 76 Redial button 19 Redial feature code 90 redialing calls 42 Release button 21 Release feature code 89 releasing calls with headset 58 relocating telephones 85 remote notification 54 remote offices calling 71 replying to voice mail messages 31 ringer volume 40 62 ringing delayed 73 do not disturb 55 S scroll buttons 19 25 security changing your voice mail password 28 locking feature code 89 passwords 29 preventing unauthorized outbound calls 56 sending messages 33 shared telephone lines bridged extensions 72 delayed ringing 73 hunt groups 65 Shift button attendant console 78 Simultaneous Paging dial code 69 92 overview 70 site codes 71 soft buttons 19 24 software Complement Attendant 75 78 sound telephone ring tone 50 Speaker button 19 speaker phone 19 problems with 86 using 42 volume 40 speed dial lists printing 53 speed dialing one touch 51 overview 51 personal speed dial numbers 52 problems with 87 system wide speed dial numbers 53 status icons Basic Telephone 25 SuperStack 3 NBX 8 support bracket 83 System Wide Speed Dial Numbers 53 T tabs Complement Attendant Software screens 78 t
41. es efficiently Although receptionists primarily use the Attendant Console and CAS they can be used by busy sales representatives and others who receive a high volume of telephone calls or who make frequent calls to the same telephone numbers This chapter covers these features NBX 1105 Attendant Console a Complement Attendant Software The NBX 1105 Attendant Console is a device that works along with NBX Telephones to increase call handling In most offices the Attendant Console is used by a receptionist or switchboard operator referred to in this guide as the receptionist The NBX Complement Attendant Software is a software application that allows a receptionist to answer and route calls using a personal computer PC Your administrator installs the Complement Attendant Software on your computer from the NBX Resource Pack CD The Attendant Console and Complement Attendant Software can be used at the same time How ever a When incoming calls appear on the Attendant Console you must handle them using the buttons of the console a When calls appear on the computer screen you must handle them using the computer mouse and the software features 76 CHAPTER 8 ATTENDANT CONSOLES NBX 1105 Attendant Console The NBX 1105 Attendant Console has 50 Access buttons each of which can handle two assignments for total functionality of 100 buttons The buttons support the same functions and have the same behavior as the 12 Acc
42. ess buttons on the NBX Business Telephone See Figure 13 In effect the Attendant Console is an extension of the telephone to which it is assigned The Access buttons on the Attendant Console can have two sets of assignments 1 through 50 and 51 through 100 To toggle between the two sets of assignments press Shift button on the lower left corner of the Console Your administrator can assign features to each Access button or the receptionist can assign features to the buttons using the NetSet utility Assigned features might include m Status of internal telephone extensions m Availability of external telephone lines m Speed dials for User extensions a Pager numbers a Cellular telephone numbers a Message Waiting Indicators M WI for Group mailboxes a Phantom or personal mailboxes m Time of Day Service M odes see your administrator for details m Status of Hunt Group and Calling Group lines i gt 1 Access buttons with LEDs An indicator light next to each button shows whether the line is available or in use and which assigned features are enabled For details of button status see Table 5 in Chapter 2 2 Labels You can print labels for your console using the label makers forms in the NetSet utility or on the NBX Resource Pack CD You need Adobe Acrobat Reader 3 0 or 4 0 to open and edit the label makers Acrobat Reader is available from the Adobe web site or the on NBX Resource Pack CD To use the la
43. eve messages from a personal mailbox See Listening to M essages earlier in this chapter Group Mailbox gt A group mailbox is a voice mailbox from which a group of users can retrieve messages rather than one user Your administrator creates group mailboxes and can explain to you how to retrieve messages in the group mailbox Example During nonbusiness hours the system can send incoming telephone calls for your sales department to a group mailbox Your administrator assigns to the appropriate sales people the ability to listen to forward or otherwise handle all messages that are directed to the group mailbox On an NBX Business Telephone your administrator can assign a M essage Waiting Indicator to an Access button so that you can access group mailbox The light next to the button indicates when the group mailbox has messages in it 38 CHAPTER 4 VOICE M AIL STANDARD FEATURES This chapter describes standard features of the NBX Business and Basic Telephones It covers these topics m Setting the Volume wm Dialing a Call m Answering a Call m Creating Your Call Forward Path m Placing a Call on Hold wm Transferring a Call m Establishing a Conference Call Unless otherwise noted these features are available on the NBX 100 NBX 25 and SuperStack 3 NBX systems CAUTION The NBX telephone system is controlled by a computer system using a Local Area Network LAN Your telephone is c
44. f voice mailboxes which are described at the end of this chapter include greeting only mailbox phantom mailbox and group mailbox You use the Off Site Notification feature if you want the NBX system to notify you when callers leave voice mail messages in your voice mailbox See Off Site Notification in Chapter 6 The steps for setting up personal phantom and greeting only voice mailboxes are the same See Setting Up Your Voice Mail in Chapter 1 for details Your administrator creates group mailboxes The default setting for maximum voice mail message length is 5 minutes Your administrator can configure your organization s NBX messaging system to receive and store voice mail messages that are up to 10 minutes long If your system uses a messaging application other than NBX Voice M essaging such as third party messaging use the documentation for that messaging application instead of these instructions 28 CHAPTER 4 VOICE M AIL This chapter covers these topics a Changing Your Password m Listening to M essages wm Replying to a Message a Forwarding a Message m Creating and Sending a M essage m Creating Personal Voice Mail Lists wm Forwarding Calls Directly to Your Voice M ailbox m Accessing Voice M ail M essages Through E mail wm Greeting Only Mailbox m Phantom Mailbox m Group Mailbox Changing Your You use the same password to access your voice mail and to log i
45. ference call press the Speaker button Press the M ute button to turn off the microphone The other parties cannot hear you but you can hear them For details about the Speaker and M ute features see Telephone Buttons and Controls in Chapter 2 From an NBX Basic Telephone 1 Diala call or receive a call from someone else 2 While on the call press Feature button and 430 The existing call is 3 4 placed on hold and the icon corresponding to that line begins to blink on the display You hear a dial tone and the icon corresponding to the second line is solid on the display Dial a call to another party wait for that party to answer the call press Feature button and 430 again All three parties are now in the conference call Establishing a Conference Call 47 More About Conference Calls wm To place your part of a conference call on hold press Hold button The other people can talk among themselves but they cannot hear you When a conference call is placed on hold there is no music on hold m To transfer a conference call to another telephone press Transfer button Dial the number to which you want to transfer the call and press Transfer button again All of the parties are transferred Disconnecting the NBX 100 and SuperStack 3 NBX Use the Conference Drop feature to Last Person Called disconnect the last person that you add to a conference call This feature is helpful if when you add a party your c
46. ging Calls To manage incoming calls using the Complement Attendant Software click the buttons at the bottom of the screen as described here Select a sort method by clicking on the appropriate tab For example to select a user by last name click on the Last tab Click on the user s name The user s extension number and name appear in the Find Phone field Click on the button for the way that you want to handle the call For example to transfer a call click Transfer To park a call click Park For additional information on using the Complement Attendant Software see the Help system in the software TELEPHONE INSTALLATION MAINTENANCE AND TROUBLESHOOTING This chapter covers the following topics Connecting the Telephone Moving Your Telephone m Swapping Telephones m Cleaning Your Telephone m Troubleshooting Possible Problems 82 CHAPTER 9 TELEPHONE INSTALLATION M AINTENANCE AND TROUBLESHOOTING Connecting the The underside of the NBX Business Telephone is shown in Figure 14 Telephone Figure 14 Underside of the NBX Model 1102 Business Telephone The underside of the NBX Business Telephone includes Handset cord connects to the handset Computer cable connects to your desktop computer Ethernet cable to the LAN jack Power cord to an electrical power source gU B U N HB Strain relief tab that prevents the power cord from becoming disconnected
47. ging Your Voice M ail M essages Play or repeat a message a f ejl 8 X Save the message 2 ar Delete the message from your mailbox You cannot retrieve 3 messages once they have been deleted A Reply to the message G Forward the message mo Listen to date time and sender information about the 6 message F Back up 5 seconds in the current message A Pause the current message for up to 20 seconds x i E Move ahead 5 seconds in the current message Skip to the next message A Return to the main menu P x N Replying to a Message 31 Information About You can hear date time and sender information for the messages that YourMessages arein your mailbox To listen to this information press 6 while or after you listen to a message and then press one of these buttons m Dateand time information G Sender information A Listen to the previous message Replying to a You can send a reply to the originator of a voice mail message or to Message everyone who received the original message You also can add recipients to the reply list D If a message is marked Private you can send a reply only to the originator To reply to a message after you listen to it Dial 4 After the tone record your reply Hang up or press for more options mh WN HB If you press you can select one of the following buttons to Send your reply os
48. ging on that user s telephone You can answer a call that is ringing on another telephone only if you and that user both are members of the same Call Pickup group or if that user is amember of a Call Pickup group that allows nonmember pickup To view the list of Call Pickup groups of which you are a member 1 Log in to the NetSet utility 2 Select User Information gt Call Pickup 3 Select the group number that you want to view from the Group List and click Details to display the list of members of that group 64 CHAPTER 7 GETTING M ORE FROM Y OUR TELEPHONE SYSTEM Directed Call Pickup Group Call Pickup There are two types of Call Pickup m Directed Call Pickup Retrieves a call that is ringing on a specific telephone a Group Call Pickup Retrieves a call that is ringing on any one of a group of telephones To answer a call that is ringing on another user s telephone using the Feature Code 1 Pick up the handset 2 Press Feature button followed by 455 and the user s extension The call is directed to your telephone To answer a call ringing on another user s telephone using One Touch Pickup 1 Pick up the handset 2 Press the Access button that your administrator has assigned to Directed Pickup Dial the extension number of the telephone that is ringing To answer a call that is ringing on a group member s telephone using the Feature Code 1 Pick up the handset 2 Press Feature button followed
49. he password You are prompted to record your name announcement Speak your name and extension number clearly into the handset s receiver and press Example John Smith extension 200 Press 1 to save your name announcement or press 2 to re record your name announcement You are prompted to record your greeting Record your greeting after the tone and press Example Hello you have reached name of organization at extension I am unavailable to take your call at the moment Please leave your name number and a brief message after th tone and I will return your call as soon as possible Press 1 to save your greeting or 2 to re record your greeting The voice prompt verifies that you have set up your voice mail successfully Your account is active and ready to receive messages See Chapter 4 for information about changing your password and for details about voice mail features The NetSet Utility Starting the NetSet Utility Using the NetSet utility which is part of the NBX system software your administrator manages and configures system wide telephone settings along with many of your personal telephone settings and permissions As a telephone user you can use the NetSet utility to a View and change your telephone s personal settings such as speed dials ringer tone and where you want your calls to go when you cannot answer them the call forwarding path m View the internal user direct
50. hone on the system unless the telephone is in use To page internally Pick up the handset Dial the Internal Paging extension shown in Table 9 Speak into the handset When you are finished hang up the handset to end the broadcast To page both externally and internally Pick up the handset Dial the Simultaneous Paging extension shown in Table 9 Speak into the handset Hang up Dialing a Call to a Remote Office 71 Dialing a Call to a Remote Office Using Unique Extensions Using Site Codes NBX 100 and SuperStack 3 NBX The NBX 100 and SuperStack 3 NBX Networked Telephony Solutions provide options that allow users to dial calls between sites that are separated geographically but that are linked by a Wide Area Network WAN connection Two typical configurations are described in the next sections In the sample network shown in Figure 11 each site must have unique telephone extensions The system is configured so that whenever a call is made to an extension not located at the local site your NBX system sets up a connection to the appropriate site In this example to call a user in Dallas a user in Chicago dials a Dallas extension 3000 through 3999 The dial plan on the Chicago NBX system sets up the necessary connection to the Dallas NBX system and then to the extension at that site Figure 11 Using Unique Extensions to Dial Remote Offices Chicago Atlanta NBX System NBX System Extensions Ex
51. horized Use of Your Telephone 56 Telephone Locking 56 Call Permissions 56 Class of Service Override 57 Palm Integration 57 Using aHeadset 58 7 GETTING MORE FROM YOUR TELEPHONE SYSTEM Account Billing Codes 62 CallerID 62 Internal and External Caller ID 62 Calling Line Identity Restriction CLIR 62 Call Pickup 63 Hunt Groups and Calling Groups 65 Call Park 68 Paging 69 Dialing a Call to a Remote Office 71 Bridged Extensions 72 Delayed Ringing 73 Pulse Dialing 73 8 ATTENDANT CONSOLES NBX 1105 Attendant Console 76 Complement Attendant Software 78 Q TELEPHONE INSTALLATION MAINTENANCE AND TROUBLESHOOTING Connecting the Telephone 82 Moving Your Telephone 85 Swapping Telephones 85 Cleaning Your Telephone 85 Troubleshooting Possible Problems 85 A FEATURE CODES AND PAGING CODES Feature Codes for General Use 89 Feature Codes for Outbound Calls 90 Feature Codes for Incoming Calls 91 Paging Codes 92 INDEX ABOUT THIS GUIDE This guide is intended for anyone using NBX Telephones the NBX 1105 Attendant Console or the NBX Complement Attendant Software It includes information about using the NBX Voice M ail system and the NBX NetSet administration utility If the information in the release notes readme pdf on the Resource Pack CD differs from the information in this guide follow the instructions in the release notes How to Use Table 1 shows where to look for specific information in this guide This
52. http www 3com com Part No 900 0079 01 Published 09 2001 NBX Telephone Guide Telephones NBX 1102 Business Telephone NBX 2102 Business Telephone NBX 2102 IR Business Telephone NBX 2101 Basic Telephone Attendant Consoles NBX 1105 Attendant Console NBX Complement Attendant Software 3Com Corporation 5400 Bayfront Plaza Santa Clara California 95052 8145 Copyright 2001 3Com Corporation All rights reserved No part of this documentation may be reproduced in any form or by any means or used to make any derivative work such as translation transformation or adaptation without written permission from 3Com Corporation 3Com Corporation reserves the right to revise this documentation and to make changes in content from time to time without obligation on the part of 3Com Corporation to provide notification of such revision or change 3Com Corporation provides this documentation without warranty term or condition of any kind either implied or expressed including but not limited to the implied warranties terms or conditions of merchantability satisfactory quality and fitness for a particular purpose 3Com may make improvements or changes in the product s and or the program s described in this documentation at any time If there is any software on removable media described in this documentation it is furnished under a license agreement included with the product as a separate document in the hardcopy documentation
53. ield Purpose Last Tab Sorts the list of users in alphabetical order by last name Department Tab Sorts the directory by the user department Hidden Tab Hides entries in the NBX directory that you do not want to appear on other tabs such as conference room phones Quick Tab Provides quick access to the most frequently used entries in the directory Table 11 describes Complement Attendant Software buttons and keyboard shortcuts to functions on the Action menu Table 11 Attendant Software Buttons and Keyboard Shortcuts Keyboard Button Purpose Shortcut Answer Answers an incoming call Alt A Dial Dials a selected number to place an outgoing call Alt D Park Places a call in a holding pattern so that it can Alt K be retrieved from any other telephone on the system UnPark Releases a caller from a holding pattern Alt U Release Terminates a call Alt R Hold Places a caller on hold Alt H UnHold Removes a caller from being on hold and returns Alt N to the call Transfer Forwards a call to another telephone Alt T Complete Transfer Completes the transfer of a call Alt M Cancel Transfer Cancels a transfer Alt S Conference Establishes a single call with up to three additional Alt C internal or external parties Complete Completes the conference call Alt P Conference Cancel Conference Cancels the addition of a party to a conference Alt E call CHAPTER 8 ATTENDANT CONSOLES Mana
54. in a group x Return to the main menu Forw arding Calls Directly to Your Voice Mailbox You can configure your telephone so that incoming calls go directly into your voice mailbox When a call comes in the telephone rings once giving you an opportunity to answer the call and then sends the call to your voice mailbox On an NBX Business Telephone Press Forward to Mail FWD MAIL button The indicator light comes on To deactivate Forward to Mail press the button again The light goes off On an NBX Basic Telephone 1 Pick up the handset 2 Press Feature button and 440 3 To deactivate Forward to Mail pick up the handset press Feature button and 440 again 36 CHAPTER 4 VOICE M AIL Accessing Voice NBX 100 and SuperStack 3 NBX You can listen to your voice mail Mail Messages from any computer that allows you to access your e mail Your e mail Through E mail software must be IM AP compliant Voice mail messages are sent as sound files so your computer must have a sound card See your administrator for assistance with this feature Greeting Only With a greeting only mailbox callers hear your message but cannot leave Mailbox a voice mail message Example wm In a school teachers create a voice mail message that explains homework assignments Students call in to the greeting only mailbox to get the homework information but cannot leave a message for the teacher on this mailbox a An employee is ta
55. king an extended leave of absence and creates a message stating the scheduled date of return and whom to call in the meantime Callers may be transferred to other extensions but are not able to leave voice mail messages for this employee m Your administrator may create greeting only mailboxes for routine company information such as directions to your facility or hours of business operation To change your voice mailbox to a greeting only mailbox 1 Log in to the NetSet utility 2 Select the NBX Messaging tab 3 Select Greeting Only Mailbox Consider changing your voice mail message to indicate that callers cannot leave messages in your voice mailbox Phantom Mailbox 37 Phantom Mailbox A phantom mailbox is a voice mailbox that does not have an actual telephone associated with it Example A sales representative who travels constantly for your organization does not have an actual office but must have a way to receive telephone messages from customers The representative can retrieve forward and save messages in the same way that any other employee can but would not have a physical telephone connected to your NBX system An employee lives a long distance from your offices and works from home With a phantom mailbox customers and others can leave messages in the employee s phantom mailbox and the employee can call in to the NBX system to retrieve messages You retrieve messages from a phantom mailbox the same way you retri
56. l the user s extension or page them See Paging in the next section for details b From an NBX Basic Telephone press the switch hook When you hear the dial tone dial the user s extension or page them See Paging in the next section for details To retrieve a parked call 1 Pick up the handset of any telephone on the system Dial the Call Park extension assigned to the call Paging gt In certain circumstances you can broadcast a message from NBX telephones using the Paging feature The default codes or extensions that you dial for paging are shown in Table 9 Table 9 Paging Extensions Feature Codes Type of NBX 100 SuperStack 3 NBX Paging default codes default codes External 620 6200 Internal 621 6201 Simultaneous 622 6202 Do not press the Feature button on your telephone before you begin a page or you may activate a personal speed dial feature 70 CHAPTER 7 GETTING M ORE FROM Y OUR TELEPHONE SYSTEM External Paging A WN e Internal Paging A UU N Hm Simultaneous Paging A U N HmB If your location has a paging amplifier and speaker system connected to the NBX system you can broadcast a message over the speakers To page externally Pick up the handset Dial the External Paging extension shown in Table 9 Speak into the handset When you are finished hang up the handset to end the broadcast You can broadcast a message over the speaker of every NBX Business Telep
57. lephone to another location connect it to any Ethernet jack on the LAN and still maintain all of your personalized features speed dials and extension number Sw apping Because your extension number and personal settings are associated with Telephones your physical telephone only your administrator can move phone extension settings from one telephone to another Cleaning Your Telephone AN Always unplug your telephone before you clean it Use a soft cloth dampened with mild detergent WARNING Failure to unplug the telephone before you clean it could result in electrical shock Troubleshooting Possible Problems Table 12 lists possible problems that you may encounter and the most likely solutions Where possible each solution refers to the section in this guide where you can find detailed information Table 12 Troubleshooting Quick Reference Possible Problem Suggested Solutions My telephone has no dial tone and the Verify that the power cord is fully display panel is blank inserted in the correct connector on the underside of the telephone Use the strain relief tab to prevent the cord from becoming unplugged as shown in Figure 14 wm Verify that the Ethernet cables are connected and that each cable is in the proper connection Remove and add power to the telephone by unplugging the power cord at the electric outlet and plugging it back in 86 CHAPTER 9 TELEPHONE INSTALLATION M AINTENANCE AN
58. lephone you are using to pick up the call may not be in the same group as the telephone that is ringing and the ringing telephone does not allow nonmember pickup See Call Pickup in Chapter 7 My telephone keeps ringing after I pick up the handset Yourtelephone may have lost connection to the system immediately after a call came in Remove the Ethernet cord from the jack then re insert it into the jack Wait a few seconds If the telephone continues to ring disconnect the electrical power for your telephone then plug it back in The labels that print for my telephone or Attendant Console do not fit the telephone or console When you are in Adobe Acrobat Reader select File and then Print In the Print dialog box be sure that the check boxes for both Fit to Page and Shrink to Fit are empty The display panel shows Wait for NCP Your telephone may be disconnected from the system Hang up your telephone and wait a few seconds Then pick up the handset If this message still appears on your telephone display panel contact your administrator 88 CHAPTER 9 TELEPHONE INSTALLATION M AINTENANCE AND TROUBLESHOOTING FEATURE CODES AND PAGING CODES Your NBX Networked Telephony Solution provides a wide range of features and options that are accessible from the Access buttons or you can activate the features by pressing Feature button on your telephone and then dialing the appropriate code listed in the tab
59. les below Feature Codes for General Use Table 13 Feature Codes General Telephone Features Press Feature Code Feature Description Button And then Call Toggle On an NBX Basic Telephone 409 toggle between 2 calls Hold Place a telephone call on hold 402 To return to the call NBX Business Telephone press the Access button that indicates the caller is on hold NBX Basic Telephone press the Call Toggle button Lock Unlock Telephone Prevent others from dialing 432T unauthorized telephone calls from your telephone Release Disconnect a call 111 Volume Down Lower the volume sound of 103 your telephone speaker or handset Volume Up Increase the volume sound of 102 your telephone speaker or handset 90 APPENDIX A FEATURE CODES AND PAGING CODES Feature Codes for Outbound Calls Table 14 Feature Codes M anaging Outbound Telephone Calls Press Feature Code Feature Description Button And then Account Codes Track calls made to clients or 888 Dial the account code press accounts and then dial the telephone number Caller ID restrict all calls Restrict all outbound calls 8897 Dial the telephone number CLIR All Calls from displaying your telephone number Caller ID restrict next call Restrict the next outbound call 890 Dial the telephone number CLIR Next Call from displaying your telephone number Class of Service Override Temporarily apply the features 433 Dial your ex
60. ll permissions For example you may be allowed to forward calls only to toll free telephone numbers or only to internal extensions You may configure your telephone to use the No Coverage Option in which case your telephone will disconnect an incoming call if it is not answered after a preset number of rings Click Apply and then click OK Calls coming in directly to your extension follow the Call Forward path that you specify in the NetSet utility Calls that come to your telephone through hunt groups and calling groups follow the path that your administrator sets up for the group 44 CHAPTER 5 STANDARD FEATURES Placing a Call on Hold To place a call on hold On an NBX Business Telephone 1 Press Hold button 2 To return to the call press the Access button on which the call originated On an NBX Basic Telephone 1 Press Hold button 2 To return to the original call press Call Toggle button Alternatively if you want to put a call on hold in order to dial a second telephone number Press Call Toggle button to put the first call on hold 4 Dial the second telephone number To return to the original call press Call Toggle button again Transferring a Call When you answer an incoming telephone call the Transfer feature allows you to send that call from your telephone to any other internal line and if your call permissions allow to an outside line To view your call permissions 1 Log in to the Ne
61. lls 52 CHAPTER 6 PERSONALIZING Y OUR TELEPHONE Personal Speed Dials To assign or change the one touch speed dial numbers on your telephone 1 Log in to the NetSet utility 2 Select Speed Dials gt One Touch 3 Inthe text box under Number type the telephone number that you want A WN Pe to assign a speed dial button to Include all of the numbers you would normally dial such as a 9 or 8 to access an outside line Do not use spaces dashes commas or other nonnumeric characters In the text box under Description type a brief comment usually a name that corresponds to that number When you have made all of your desired changes to the one touch speed dials click Apply and then click OK You can create a list of up to 99 personal speed dials for any NBX Telephone These are available only from the telephone for which they were created and are especially useful when there are no available Access buttons for assigning one touch speed dials You can create view and print a personal speed dial list using the NetSet utility To assign or change a personal speed dial number on your telephone Log in to the NetSet utility Select Speed Dials gt Personal Scroll through the list and then click on an unassigned 3 digit ID number In the Destination Number text box type the telephone number that you want the system to dial when you use that 3 digit ID speed dial number Include all of the numbers you would normally dial
62. ls dialing 42 F Feature button Basic Telephone 25 26 Business Telephone 21 important notice 49 feature codes general telephone features 89 managing incoming calls 90 managing outbound calls 91 Find Phone Tab Complement Attendant Software 78 Flash button 21 forwarding calls to your voice mailbox creating Call Forward path 43 feature code 91 from Business Telephone 18 overview 35 forwarding voice mail messages to others 32 Fwd Mail button 18 35 G Greeting Only voice mailbox 36 Greeting voice mail example 12 Group Call Pickup 64 feature code 91 Group Voice Mailbox 37 groups creating voice mail lists for 34 modifying voice mail lists 35 H Hands Free button 20 handset volume 40 headsets using 58 Hold button 19 25 78 feature code 89 overview 44 parking calls 68 Hunt Group calling groups 67 do not disturb feature 56 dynamic 66 feature code 92 overview 65 l icons status on Basic Telephone 25 incoming calls answering 42 calling groups 65 hunt groups 65 on a Basic Telephone 26 transferring 44 infrared port 20 installing phones 81 intercom 20 Internal Caller ID 62 internal name directory 41 Internal Paging dial code 69 92 overview 70 internal telephone calls dialing 40 J jack Ethernet 49 telephone 39 L Label Makers 50 77 labels for attendant console 77 for telephones 50 problems with printing 87 lights status 20 list modifying voice mail group 35 voice mail group 3
63. mail enter the email address at which you can be reached Use the Numeric Page field when you have selected Pager as the notification method Enter a series of digits to be displayed on your pager when you have received a voice mail message for example your telephone extension number You may use commas for pauses if needed From the Interval drop down list box select the number of minutes for the system to wait before it moves to the next attempt Repeat steps 4 through 7 to set up additional attempts if required Click Apply and then click OK Important Considerations When you activate the Telephone Locking feature the NBX system sends messages to you only if the notification number for example your pager number is a toll free telephone number See Telephone Locking later in this chapter for details If you choose several notification methods and you do not include an email address as one of your choices then you are notified only about the first voice mail message that you receive You are not notified about subsequent voice mail messages until you retrieve your messages after which time the system resets itself If you choose several notification methods and one of the methods is an email address a When you receive your first voice mail message your NBX system alerts you in the manner you selected b When additional voice mail messages are received in your mailbox you receive an email message alert for every
64. ministrator to navigate to the following features Action Description Icon Back The main NetSet login dialog box e Help Online Help for personal settings Quick Reference Sheet 15 The shortcut icons on the lower left of the browser screen link you to the following features of the Personal Settings window Shortcut to One touch Speed Dials One touch Speed Dials Off Site Notification Notificatio Telephone Guide online Guide Quick Reference Sheet To open and print a copy of the Quick Reference Sheet for voice mail features and for your NBX Telephone Log in to the NetSet utility Click Telephone Quick Reference You need to have Adobe Acrobat Reader 3 0 or 4 0 installed on your computer to use the template Adobe Acrobat Reader is available free of charge on the NBX Resource Pack CD 16 GETTING STARTED i gt NBX BUSINESS TELEPHONES You can manage some of the features of your telephone on the telephone itself This chapter describes the buttons controls and features on the following telephones m NBX 1102 Business Telephone m NBX 2102 Business Telephone m NBX 2102 IR Business Telephone Unless otherwise noted the features discussed in this chapter apply to all NBX Business Telephones and to the SuperStack 3 NBX NBX 100 and NBX 25 Networked Telephony Solutions For a description of the features on the NBX Basic Telephone see Chapter 3 18 CHAPTER 2 NBX BUSINESS
65. n to the Passw ord NetSet utility You can change this password from your telephone or through the NetSet utility To change your password using the telephone Pick up the handset and then press MSG button At the prompt dial your password and press Dial 9 for mailbox options Dial 2 to select Change Password Dial your new 4 digit to 10 digit password and press a Uu RR WN Hm Dial 1 to save the new password or dial 2 to change the password To change your password using the NetSet utility Log in to the NetSet utility 2 Select NBX Messaging gt Change Password I 3 Type your current password D gt Do not use the or symbols as part of your password 4 Type your new password and then type it a second time to confirm 5 Click Apply and then click Close Security Tips Listening to Messages 29 Never tell your password to anyone Do not use passwords that can easily identify you such as your phone extension birth date and so on Avoid simple passwords such as 1234 0000 and so on Longer passwords are more secure Change your password often Listening to Messages From Your NBX Telephone From Other Internal NBX Telephones You can listen to your voice mail messages from any touch tone telephone After you listen to messages you can save or delete them to clear them from the new messages queue When you have messages in your mailbox On an NBX Business Telephone The indicator next
66. nd then hang up i gt Do not press the Feature button prior to dialing the Paging code Table 16 Paging Codes NBX 100 SuperStack 3 NBX Feature Description default codes default codes External Paging Broadcast an 620 6200 announcement over a public address system Internal Paging Broadcast an 621 6201 announcement through the speaker on users NBX Business Telephones Simultaneous Paging Broadcast an 622 6202 announcement externally and internally at the same time INDEX A access buttons attendant console 76 77 Basic Telephone 26 Business Telephone 19 Account Codes 62 90 Acrobat Reader 50 77 administrator definition 8 Adobe Software 50 77 All Ports Busy message 86 announcements broadcasting 69 answering calls 42 attendant console 75 76 access buttons 77 Automatic Telephone Relocation 49 B Billing Codes 62 90 branch offices calling 71 Bridged Extensions 72 buttons attendant console 77 Basic Telephone 24 Business Telephone 18 C call centers 65 Call Forward answering calls 42 incoming calls directly to your mailbox 35 overview 43 problems with 87 Call Park feature codes 91 overview 68 retrieving parked calls 69 Call Park button attendant console 78 Business Telephone 21 Call Permissions 56 Call Pickup directed 64 feature code 91 group 64 overview 63 Call Toggle button on Basic Telephone 25 26 feature code 89 managing incoming calls 26 Caller ID feature codes
67. nsfer a call directly into another user s voice mailbox On an NBX Business Telephone While you are on a call press the Access button assigned to Direct Mail Transfer 2 Dial the extension of the person to whom you want to transfer the call 3 Hang up the handset On an NBX Basic Telephone 1 While you are on a call press Feature button and 441 2 Dial the voice mail extension of the person to whom you want to transfer the call Hang up the handset Calls transferred to a user s mailbox via Direct Mail Transfer are always directed into that user s voice mailbox even if the recipient has specified to forward calls to another number 46 CHAPTER 5 STANDARD FEATURES Establishing a Conference Call You can establish a Conference Call with up to four parties including yourself The other three parties can be any combination of internal and external calls To set up a conference call From an NBX Business Telephone 1 Diala call or receive a call from someone else 2 While on the call press Conference button The system selects a new 4 i gt line and places the first party on hold Dial a call to a third party wait for that party to answer the call Press Conference button again Until you press Conference button a second time the first party is on hold and you may converse with the second party privately Repeat steps 1 and 2 to conference in a fourth party To use your speaker phone during the con
68. onnected to the system through an RJ45 Ethernet connection instead of a typical RJ 11 telephone connection Your telephone will not work unless it is connected properly Contact your administrator if you have questions about your telephone connection 40 CHAPTER 5 STANDARD FEATURES Setting the Volume Ringer Volume Handset Volume Speaker Volume Use Volume Control buttons to raise or lower the volume of the ringer the handset or the speaker To raise or lower the volume of the ringer press the Volume Control buttons repeatedly while your telephone is ringing until the volume is at the level that you prefer To raise or lower the volume of the dial tone or of the person speaking to you pick up the handset and then press the Volume Control buttons repeatedly until the volume is at the level you prefer You can change the volume during a conversation or by listening to the dial tone NBX Business Telephones only To raise or lower the volume of the speaker when using the speaker phone press Speaker button and press the Volume Control buttons repeatedly until the volume is at the level you prefer You can change the volume during a conversation or by listening to the dial tone Dialing a Call Calling Inside Your Organization This section describes standard dialing features For details about placing calls to remote or branch offices see Dialing a Call to a Remote Office in Chapter 7 To dial an internal
69. or on the removable media in a directory file named LICENSE TXT or LICENSE TXT If you are unable to locate a copy please contact 3Com and a copy will be provided to you UNITED STATES GOVERNMENT LEGEND If you are a United States government agency then this documentation and the software described herein are provided to you subject to the following All technical data and computer software are commercial in nature and developed solely at private expense Software is delivered as Commercial Computer Software as defined in DFARS 252 227 7014 June 1995 or as a commercial item as defined in FAR 2 101 a and as such is provided with only such rights as are provided in 3Com s standard commercial license for the Software Technical data is provided with limited rights only as provided in DFAR 252 227 7015 Nov 1995 or FAR 52 227 14 June 1987 whichever is applicable You agree not to remove or deface any portion of any legend provided on any licensed program or documentation contained in or delivered to you in conjunction with this guide 3Com NBX and SuperStack are registered trademarks of 3Com Corporation The 3Com logo NetSet and pcXset are trademarks of 3Com Corporation Adobe and Acrobat Exchange are trademarks and Adobe Acrobat is a registered trademark of Adobe Systems Incorporated M icrosoft Windows Windows NT and the Internet Explorer logo are registered trademarks of Microsoft Corporation Netscape Navigator is a registered
70. ory to find the extensions of other users on your system To use the NetSet utility you need a computer connected to your local area network LAN and a web browser but you do not need Internet access The following browsers provide the best interface wm Microsoft Internet Explorer version 4 0 or later m Netscape Navigator version 4 x or 5 x The examples of the NetSet utility in this guide show the screens as they appear on the SuperStack 3 NBX system Unless otherwise indicated the features also apply to the NBX 100 and NBX 25 systems To start the NetSet utility 1 Ask your administrator for the IP web address for your NBX system 2 In the web browser on your computer enter the IP address in the Address or Location field The login screen appears 3 On the Login screen click User to log in as a user The password dialog box appears See Figure 1 14 GETTING STARTED NetSet Utility Navigation Buttons Figure 1 NBX NetSet Login Screen with Password Dialog Box Type your user name which is always your 3 digit or 4 digit telephone extension Type your voice mail password and click OK 6 The Personal Settings window appears and displays the User Information tab The NetSet password is the same password that you use for accessing your voice mail You can change your password using your telephone or in the NetSet utility The buttons at the lower right of the Personal Settings window allow you or your ad
71. r telephone on the system For details see Call Park in Chapter 7 Hold button Places a caller on hold For details see Placing a Call on Hold in Chapter 5 Complement Attendant Software Using a personal computer the Complement Attendant Software displays your telephone directory in a series of tabs Each tab sortsthe directory by a different type of information for example by last name by department or by extension When answering a call the person using the Complement Attendant Software can select a user from the directory and transfer the call to that User Table 10 describes the main elements of the Complement Attendant Software screens Table 10 Elements of the Complement Attendant Screens Field Purpose Display Panel Displays Caller ID information name and extension number the status of a call and the duration of the call The number of calls displayed depends on the number of access lines that you have specified in your general settings Find Phone Display Provides the extension number and name of the person selected in the directory Clear Button Cancels previous search criteria Extension Tab Sorts the data in the directory by listing the extension numbers in ascending order First Tab Sorts the list of users in alphabetical order by first name Complement Attendant Software 79 Table 10 Elements of the Complement Attendant Screens continued F
72. sing a headset with an NBX Basic Telephone press Feature button and 111 Certain brands of headsets have a power saving mode that prevents the telephone from ringing for one or more calls when both of these circumstances are true 1 The headset amplifier buttons for Mute and On are both set to On and 2 The handset is off the phone for a long time for instance overnight Because it may take a few minutes for your headset to return from the power saving mode to the active mode when calls first come in your telephone may not ring until the headset has returned to active mode If you do not plan to use the headset for a long time 3Com recommends that you set the mute and headset buttons on the amplifier to Off and hang up the handset on your telephone When you are ready to receive calls again set up the headset for receiving calls Pick up the handset on your telephone Put on the headset 3 Pressthe mute and headset buttons on the amplifier to On 60 CHAPTER 6 PERSONALIZING Y OUR TELEPHONE GETTING M ORE FROM YOUR TELEPHONE SYSTEM The following features are described in this chapter Account Billing Codes Caller ID Call Pickup Hunt Groups and Calling Groups Call Park Paging Dialing a Call to a Remote Office Bridged Extensions Delayed Ringing Pulse Dialin Several of the features described in this chapter include having a telephone line appear on more than one NBX Business Telephone For any
73. stem speed dials To print a list of speed dials 1 Log in to the NetSet utility 2 Select Speed Dials and then select Personal or System wide 3 Click 4 A page appears listing all personal or system wide speed dial numbers that are allocated to your telephone 5 Click the Print icon on the page to print the list 54 CHAPTER 6 PERSONALIZING YOUR TELEPHONE Off Site Notification A WN HB When you enable Off Site Notification the NBX system sends a notice to inform you that you have received a voice mail message You can specify one or more notification paths for example wm Your pager number wm Your cellular telephone number m Your email The system makes up to five attempts to reach you by using either the pager or the telephone method You can use the same notification method or a combination of the two for the five attempts The NBX system stops trying to reach you after you listen to your voice mail messages To set up Off Site Notification Log in to the NetSet utility Select NBX Messaging Off Site Notification Select Enabled and select or clear Urgent Messages Only Select a notification method in the first drop down box under Attempt Method In the Number Address field a If you select Voice Mail or Pager enter a telephone number at which you can be reached or enter your pager number Do not use parentheses dashes commas spaces or other nonnumeric characters b If you select E
74. t call on hold and press the Access button for the second incoming call For information about placing calls on hold see Placing a Call on Hold in Chapter 5 Programmable Access Buttons 21 Programmable Access Buttons Figure 3 displays the 18 programmable Access buttons The list below the figure gives the default features The One touch Speed Dials screen in the NetSet utility shows your telephone s current button mappings For details see One touch Speed Dials in Chapter 6 Figure 3 Access Buttons O 6666660 O7 8 o Access buttons 1 through 6 have these default settings which can be changed by your administrator Feature button Allows you to access features that are not directly assigned to an Access button on your telephone See Appendix A for a list of features and applicable codes Direct Mail Transfer button Sends a call directly to another user s voice mailbox See Direct M ail Transfer in Chapter 5 Call Park button Allows you to place a call in a holding pattern so it can be retrieved from any other telephone on the system See Call Park in Chapter 7 Flash button Similar to pressing the switch hook on your telephone this button activates certain features such as Call Waiting that may be available from your local telephone company Unassigned This button has no default assigned function 6 Release button Disconnects calls
75. t to save changes To save files you must purchase Adobe Acrobat Ringer Tone A WN m Using the NetSet utility you can select one of nine ringing tones to help you to distinguish your telephone s ring from the sound other phones To change the ringer tone Log in to the NetSet utility Select Ringer Tones Click the nine Sample Ringer Tone buttons to hear the various choices When you have determined which ringer tone you prefer click the Ringer Tone Setting drop down arrow and select your choice Click Apply Speed Dials One touch Speed Dials The NBX system has three types of Speed Dials m One touch Speed Dials m Personal Speed Dials m System wide Speed Dials NBX Business Telephones only A one touch speed dial is a telephone number that the NBX system dials for you when you press the Access button that you have assigned to that number Figure 8 displays the Access buttons that are programmable on an NBX Business Telephone Figure 8 Programmable Buttons on the NBX Business Telephone 1 Six programmable Access buttons without LEDs lights Your administrator usually programs the features that are assigned to these buttons See Telephone Buttons and Controls in Chapter 2 for details 2 Twelve programmable Access buttons with LEDs In most circumstances your administrator designates the bottom three buttons as extension lines to manage incoming and outgoing telephone ca
76. tSet utility 2 Select User Information Call Permissions i gt Blind Transfer See your administrator to change your call permissions In a blind transfer you transfer the call without notifying the recipient To send a blind transfer While on a call press Transfer button The system places the caller on hold and selects a new line 2 Dial the number to which you want to transfer the call Press Transfer button as soon as you hear ringing 4 Hang up the handset Announced Transfer Direct Mail Transfer Transferring a Call 45 Before you complete a transfer you can announce to the recipient that you are transferring a call The recipient then can decide whether to take the call To announce a transfer While on a call press Transfer button The system places the caller on hold and selects a new line Dial the extension number to which you want to transfer the call 3 When the recipient answers announce the call a If the recipient wants to take the call press Transfer button again to complete the transfer and hang up the handset b If you are using an NBX Business Telephone and the recipient does not want to take the call retrieve it by pressing the Access button on which the call originated c If you are using an NBX Basic Telephone and the recipient does not want to take the call retrieve it by pressing Call Toggle button on your telephone With the Direct M ail Transfer feature you can tra
77. tatus of the two lines See Table 6 for details 3 Soft buttons Allow you to select names from the internal user directory Calling Inside Your Organization in Chapter 5 The buttons from left to right are m Slct Select m Back reserved for future use m Exit 10 11 12 Status Icons on the NBX Basic Telephone 25 Scroll buttons Allow you to scroll through user names in the internal user directory See Calling Inside Your Organization in Chapter 5 MSG Message button Accesses your voice mail messages through the Voice M ail System See Listening to M essages in Chapter 4 Telephone key pad Volume control buttons Adjust the volume of the ringer and the handset See Setting the Volume in Chapter 5 Hold button Places a caller on hold See Placing a Call on Hold in Chapter 5 Transfer button factory default setting See Programmable Access Buttons later in this chapter Call Toggle button factory default setting See Programmable Access Buttons later in this chapter Feature button factory default setting See Programmable Access Buttons later in this chapter Switch hook under the handset Pressing the switch hook gives you a dial tone This feature is used with Call Park See Call Park in Chapter 7 Status Icons on the NBX Basic Telephone Your NBX Basic Telephone allows you to use two telephone lines at the sam
78. tension dial your voice and calling permissions of your NBX telephone to another NBX telephone mailbox password dial the telephone number you are calling Conference Call Add Add other callers to an 430 already established phone call Dial the telephone number When you are connected press the Feature button and then 430 again Repeat this process to add a fourth party to your conference call Conference Call Drop Drop the last number dialed 431 You are reconnected to the original call Pulse to Tone Switch from pulse dialing to 891 tone dialing Redial Redial the last number called 401 T Use the same code to activate and to deactivate this feature Feature Codes for Incoming Calls 91 Feature Codes for Incoming Calls Table 15 Feature Codes M anaging Incoming Telephone Calls Press Feature Code Feature Description Button And then Call Park Place a call on hold so that it 444 On an NBX 100 system the can be picked up from another default extensions to dial are telephone on your NBX system 601 to 609 On a SuperStack 3 NBX system the default extensions to dial are 6001 to 6009 Contact your administrator to confirm the Call Park extensions for your location Direct M ail Transfer Transfer a call directly to 441 Dial the user s extension and another person s Voice hang up Mailbox Directed Call Pickup Pick up a phone call that is 455 Dial the user s extension ringing on
79. tensions 1000 1999 2000 2999 Dallas NBX System Extensions 3000 3999 Your administrator also can configure your telephone system to use site codes for dialing remote offices In this scenario you must dial a site code first followed by the extension at the site Each site then may have whatever telephone extensions they want Your administrator chooses the site codes for your system For example as shown in Figure 12 to call someone in Atlanta a user in Chicago dials the site code 62 and then the appropriate extension 1000 through 3999 To reach a user in Dallas a user in Chicago dials 63 and then the appropriate extension 1000 through 3999 The site code 72 CHAPTER 7 GETTING M ORE FROM Y OUR TELEPHONE SYSTEM prevents conflicts between the remote extension number and an identical extension number at the local site Chicago Figure 12 Using Site Codes to Dial Remote Offices Chicago WAN Atlanta NBX System NBX System Extensions Extensions 1000 3999 1000 3999 Site Code 61 Site Code 62 Dallas NBX System Extensions 1000 3999 Site Code 63 Bridged Extensions gt NBX Business Telephones only With a bridged extension buttons and status lights on one telephone are associated with buttons and status lights on another telephone and you can perform the same operations such as dialing telephone calls placing calls on hold forwarding calls and so on
80. w e ao Re record your reply fo a a Listen to your reply zY x il mj N Mark the message Private or Urgent Cancel your message 4 x 32 CHAPTER 4 VOICE M AIL Forwarding a Message gt mh WN Pe You can forward most messages to other users on the system and add your comments to introduce the message to the other users If a message is marked Private you cannot forward it To forward a message with comments Dial 5 After the tone record an introductory comment Press when you are finished Dial the extension or mailbox number of the recipient or the group voice mail list number and press To forward the message to several recipients dial each mailbox number separated by the sign See Creating Personal Voice Mail Lists later in this chapter for details about group lists After you have dialed the extension number of the last recipient press 6 Select one of the following buttons 4 Send your message E Re record your introductory comment 8 Listen to your introductory comment y Mark the message Private or Urgent x Cancel your message Creating and Sending a Message 33 Creating and Sending a Message Message Delivery Options a Uu RUN HB To create and send a message directly to an internal user s voice mailbox Pick up your handset Press M SG button on your telephone and log in to your voice mailbox Dial your p
81. y the features of your own NBX telephone temporarily to another NBX telephone on the same LAN Example m You are meeting in a conference room and the telephone in that conference room is configured so that long distance telephone calls cannot be dialed from it Using the Class of Service Override feature you can apply the features of your telephone temporarily to the conference room telephone and dial the call To activate Class of Service Override from any NBX telephone Pick up the handset Press Feature button and 433 Dial your telephone extension Dial your voice mailbox password When you hear the dial tone you can dial a call in the same manner that you would from your own NBX telephone When you use Class of Service Override any reports that are generated on the NBX system indicate that the CoS features of your own NBX telephone were applied temporarily to the telephone from which you made the call Palm Integration NBX 2102 IR Telephone only The infrared port on the front edge of the NBX M odel 2102 IR Business Telephone receives infrared signals from a handheld device running the Palm operating system This port allows you to use your handheld device to call numbers in its directory and to perform standard NBX Business Telephone operations such as Forward Redial and Transfer You must install the Palm Dialer software on your handheld device before you can use this feature See your administrator for det
82. you can press Speaker button The display panel shows the name and extension of the internal caller See Status Icons on the NBX Basic Telephone in Chapter 3 for details about managing multiple incoming calls on an NBX Basic Telephone To display the name and extension of external callers you need Caller ID service from your local telephone company When you do not answer a call within a preset number of rings the call is forwarded to the path that you specify in the NetSet utility See Creating Your Call Forward Path in the next section of this chapter for details Creating Your Call Forward Path 43 Creating Your Call Forw ard Path A WN Hm Use the Call Forward feature to specify How many times you want your telephone to ring before the system forwards your calls and a Where you want your calls to go when they are not answered To change the number of rings or the call forwarding path Log in to the NetSet utility Select User Information gt Call Forward Select Number of rings before forwarding a call Select a call forward path If you select Forward Call to Phone Number type that telephone number in the Phone Number field Do not use parentheses dashes or spaces For external calls start by entering a 9 or 8 to access an outside line For example 92815551212 dials 281 555 1212 When selecting Forw ard Call to Phone Number the telephone number you choose may be limited by your ca

Brother 2150N Printer User Manual

Contents

Download Pdf Manuals

Related Search

Related Contents