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Avaya 4600 Series Telephone User Manual

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1. CAUSE Improper headset adapter RESOLUTION Replace adapter with Avaya s M12LU or 3412 HIC adapters The M12LU is recommended since it supports Automatic Gain Control CAUSE Room acoustics RESOLUTION Ensure there are six inches or so of blank space to the right of the telephone If that is insufficient use the handset Error Conditions 5 3 4600 Series IP Telephone LAN Administrator s Guide Table 5 1 Some Error Conditions in Operation of 4600 Series IP Telephones Continued Condition Cause Resolution the user experiences CAUSE Jitter delay dropped packets sudden silences gaps etc in speech static clipped or garbled speech etc RESOLUTION One or more Quality of Service QoS features should be implemented in the network See Chapter 3 of the 4600 Series IP Telephone Installation Guide CAUSE Improper non Category 5 wiring RESOLUTION Replace non Category 5 wiring with Category 5 wiring The 4612 or 4624 IP Telephone works properly CAUSE The Ringer Off RngOF except the phone does not ring softkey feature has been activated RESOLUTION Use the softkey Menu option to access the RngOF feature A downward pointing triangle means the Ringer is off Ensure the triangle points up Also check the Volume setting on the telephone Finally do a Self test on the telephone The telephone works properly except for the CAUSE The Speaker was turned off on speaker the PBX RESOLUTION
2. RSVP RTCP RTP TCP IP Introduction 802 1Q defines a layer 2 frame structure that supports VLAN identification and a QoS mechanism usually referred to as 802 1p but the content of 802 1p is now incorporated in 802 1D Address Resolution Protocol used to verify that the IP address provided by the DHCP server is not in use by another IP Telephone Code excited linear predictive voice compression requiring only 16 kbps of bandwidth Control LAN type of TN799 circuit pack Dynamic Host Configuration Protocol an IETF protocol used to automate IP Address allocation and management Differentiated Services an IP based QoS mechanism Domain Name System an IETF standard for ASCII strings to represent IP addresses Internet Engineering Task Force the organization that produces standards for communications on the internet Local Area Network Lightweight Directory Access Protocol an IETF standard for database organization and query exchange Media Access Control ID of an endpoint Network Address Port Translation Network Address Translation Public Switched Telephone Network the network used for traditional telephony Quality of Service used to refer to a number of mechanisms intended to improve audio quality over packet based networks Read Request packet a message sent from the 4600 Series IP Telephone to the TFTP server requesting to download the upgrade script and the application file Resource R
3. Software Requirements 3 4 Server Administration Introduction When a 4600 Series IP Telephone is plugged in and powered it automatically negotiates with its associated LAN to determine the Ethernet speed From that point on the actions taken by the phone depend in large part on the action taken in the network before the phone is installed and on the actions taken if any by the installer This chapter discusses in detail the parameters and other data the telephone needs to operate and the alternatives for delivering that information to the telephone where appropriate Recommendations and specifications on which alternative s to choose for which parameter s are also provided The parameters under which the phone needs to operate are summarized as follows Telephone Administration on the Call Server IP address management for the telephone Tagging Control and VLAN administration for the telephone if appropriate Quality of Service QOS administration for the telephone if appropriate Site specific Option Number SSON setting of DHCP servers if appropriate Interface administration for the telephone if appropriate Application specific administration for the telephone if appropriate for example Directory or Web specific information required for these optional 4630 applications The delivery mechanisms are Maintaining the information on the Call Server for example the DEFINITY MultiVantage switch Manually enteri
4. Step 3 Telephone and TFTP Server The telephone queries the TFTP server which transmits a script file to the telephone This script file at a minimum tells the telephone which application file the telephone should be using the application file is the software that has the telephony functionality and can be easily updated for future enhancements The telephone uses the script file to determine if it has the proper application file A newly installed telephone will have no application file and hence does not have the proper one A previously installed telephone may or may not have the proper application file In any event if the telephone determines it does not have the application file the script file says the telephone should have the telephone requests a download of the proper application file from the TFTP server The TFTP server then downloads the file and conducts some checks to ensure the file was downloaded properly If the telephone determines it already has the proper file it proceeds to the next step without downloading the application file again Step 4 Telephone and the DEFINITY MultiVantage Call Server In this step the telephone and the PBX exchange a series of messages which cause the display on the telephone to prompt the user For a new installation the user must enter the telephone s extension and the call server password For a restart of an existing installation this information is already stored on the tel
5. Text string containing the IP address in dotted decimal or DNS format of an HTTP proxy server This parameter is optional if the web pages to be accessed by the user are all on your organization s intranet Text string containing a list of one or more HTTP proxy server exception domains separated by commas up to a total of 127 ASCIl characters This parameter is optional if the web pages to be accessed by the user are all on your organization s intranet If WMLPROXyY is null the value of this parameter is ignored Text string containing the TCP port number for the HTTP proxy server The default is the TCP default for HTTP This parameter is optional if the web pages to be accessed by the user are all on your organization s intranet If WMLPROXY is null the value of this parameter is ignored Administering Options for the 4600 Series IP Telephones 4 33 4600 Series IP Telephone LAN Administrator s Guide NOTED For assistance in developing local websites tailored to the 4620 IP Telephone s display see Appendix C Creating Websites for the 4620 IP Telephone Administering Options for the 4600 Series IP Telephones 4 34 Troubleshooting Guidelines Introduction This chapter describes problems that may occur during operation of the 4600 Series IP Telephones and possible ways of resolving these problems Error Conditions Table 5 1 below identifies some of the possible operational problems tha
6. Character Entities As with any syntactic language HTML has certain characters that have special meaning The two most obvious of these characters are the lt and gt symbols which surround all tags These characters cannot be typed in directly if the designer s intent is to display these characters Thus all characters that can be displayed in a web browser have numeric values assigned to them In addition many of these characters have names also assigned The numeric values are entered into the source web page as amp nnn where nnn is some 3 digit value For example the lt symbol is entered as amp 060 Name values are entered into the source web page as amp name where name is the name associated with this character Again using the lt symbol this would be entered as amp lt The set of characters defined by the World Wide Web Consortium are fully supported in the browser in conformance with the standard Colors The browser supports 256 colors Colors may be specified by name RGB percentages or RGB raw numbers The HTML and CSS specifications suggest 16 named colors The 4630 IP Telephone browser recognizes these color names which are aqua black blue fuchsia gray green lime maroon navy olive purple red silver teal white and yellow Beyond these 16 well known names it is recommended that RGB percentages or raw numbers be used for specifying colors Fonts Font specifications are one of the most impor
7. Continued Cause Resolution The telephone stops working in the middle of a call The telephone stops working in the middle of a Call The telephone had been working but does not work now Error Conditions 5 2 AND No lights are lit on the phone and the display is not lit AND Power to the telephone is fine and the telephone may have gone through the restarting sequence AND no lights are lit on the phone and the display is not lit power to the telephone is fine but there is no dialtone Display might show System Busy CAUSE Loss of power RESOLUTION Check the connections between the telephone the power supply and the power jack CAUSE DHCP Lease expired or DHCP server not available when telephone attempts to renegotiate DHCP lease RESOLUTION Short term restart the telephone Long term administer the DHCP application to allow longer leases Infinite or Unlimited is recommended CAUSE Loss of power RESOLUTION Check the connections between the telephone the power supply and the power jack CAUSE Loss of communication with the PBX switch RESOLUTION Check LAN continuity from the PBX to the telephone using ping or trace route and from the telephone to the PBX by invoking a feature button Verify the LAN administration has not changed for the TN799 or TN 2302AP boards or the LAN equipment routers servers etc between the switch and the te
8. Null DIRFULLNAME cn DIRTELNUM telephoneNumber DIRSRCHTIME 0 Optional Mandatory Mandatory Optional Optional Optional Text string of a phone number to be dialed in case of an emergency e g 911 Text string of dotted decimal IP address or DNS name of the server containing the LDAP directory Directory Topmost Distinguished Name text string of the root entry of the LDAP directory Text string for the customer specific label for the database field Text string for the customer specific label for the database field containing telephone numbers The default is the standard LDAP value Text string for an integer number of seconds the maximum duration the LDAP directory should spend searching before reporting completion or failure of the search The default is LDAP standard for unlimited duration Administering Options for the 4600 Series IP Telephones 4 27 4600 Series IP Telephone LAN Administrator s Guide Parameter Name Default Value Status Description and Value Range DIRUSERID Null DIRSRVRPWD Null DIRCODING Latin 1 DIRLDAPPORT 389 Stock Ticker Application Parameters STKSTAT 1 Voice Mail Application Parameters VMLCODING ASCII Optional Optional Optional Optional Optional Optional Administering Options for the 4600 Series IP Telephones 4 28 Text string for Directory User ID which should be modified if the LDAP server r
9. Otherwise verify proper extension with respect to switch administration CAUSE The 4600 Series Telephone was originally installed on one switch with Static Addressing and has subsequently been installed on another switch with an active DHCP server assigning dynamic IP addresses RESOLUTION Reset the telephone CAUSE This release of DEFINITY does not support the current version of the IP Telephone RESOLUTION Upgrade to the current version of MultiVantage software Error Messages 5 11 4600 Series IP Telephone LAN Administrator s Guide Table 5 3 Possible Error Messages During Installation or Operation of 4600 Series IP Telephones Continued Error Message Cause Resolution Message light blinks on and off and the telephone did not complete registration Password Error Resource Error Timeout Error Undefined Error Wrong Set Type Error Messages 5 12 CAUSE The telephone has a hardware fault RESOLUTION Replace the telephone CAUSE An invalid PBX Registration password has been entered RESOLUTION Re enter the password if mis entered initially If appropriate verify proper password with respect to switch administration CAUSE DEFINITY rejects the registration request RESOLUTION Verify your DEFINITY or MultiVantage Administration to ensure the telephone s proper IP address extension and password are being used CAUSE Protocol timeout error RESOLUTION Retry If failure contin
10. or not present else 1 endptAdjuncts 1 endptFKEUHEALTH OBJECT TYPE SYNTAX INTEGER MAX ACCESS read only STATUS current DESCRIPTION FKEU flag This variable returns 1 if the most recent self test of the Feature Key Expansion Unit or the 4620 failed else 0 endptAdjuncts 2 END Avaya 46xx IP Telephone MIB A 41 4600 Series IP Telephone LAN Administrators Guide Avaya 46xx IP Telephone MIB A 42 Appendix B Creating Websites for the 4630 IP Telephone Introduction This Appendix describes the capabilities and limitations of the web browser in the 4630 IP Telephone and provides suggestions for designing websites for viewing on the 4630 lt is intended for 4630 IP Telephone Web Browser web page designers and assumes readers are familiar with HTML Style Sheets and ECMAScript This Appendix serves three primary functions lt m Presents the technologies that have been implemented in the 4630 IP Telephone Web Access application including any limitations or non standard implementations m Provides a suggested model for developing effective web pages to be viewed in the browser and m Provides sample HTML Style Sheets and ECMAScript that demonstrate the suggested model This Appendix is not intended to provide technical details on setting up a web server nor does it provide information on web server technologies Finally this document is not intended to provide an introduction to web browser protocols
11. 21 4600 Series IP Telephone LAN Administrator s Guide encodings that do not terminate in 000 The specific treatment intended by these custom DSCPs will not necessarily be carried out by routers outside the customer s own network To support DiffServ the 4600 Series IP Telephones are administered at the switch in accordance with the documentation for the switch UDP Port Selection Some data networks include equipment that can perform UDP port selection This is a mechanism by which packets with port numbers in a given range are given priority over packets with port numbers outside that range To support UDP port selection the 4600 Series IP Telephones can be administered either from the network via appropriate administration of the DHCP or TFTP servers or at the telephone itself via dialpad input Specific implementation details for local administration are in the 4600 Series IP Telephone Installation Guide and for remote administration in 4600 Series IP Telephone Scripts and Application Files on page 4 18 In summary the system value MCPORT represents the port on the TN2302AP board This port number can be used to administer routers etc that support UDP port selection to maximize the priority given to the voice packets being exchanged between the PBX and the telephone The default value for MCPORT is 1719 The switch must be administered to use a port within the proper range for the specific LAN and the IP Telephone s w
12. 5 below To administer the 4630 telephone for the Web Access application you must provide the information called for in Table 4 5 on page 4 27 This information must be provided in a customized script file in accordance with 4600 Series IP Telephone Scripts and Application Files on page 4 18 A CAUTION For the 4630 to work properly you must have a 46xxsettings scr file in the same directory as the 4630 application file If you do not edit the 46xxsettings scr file the 4630 will use default settings only The 46xxsettings scr file is part of the zip file on the software download website and is also available as a standalone download If you already have such a file because you downloaded it for a previous release of the 4630 installing the zip file will overwrite the original file In Table 4 5 parameters shown with a Mandatory status must be accurate and non null for the application to work however the Avaya Help website will always be available Parameters with an Optional status may be changed to suit your environment if they are not changed the defaults will be used Administering Options for the 4600 Series IP Telephones 4 26 Server Administration Table 4 5 4630 IP Telephone Customizable System Parameters by Application Parameter Name Default Value Status Description and Value Range Phone Application Parameters PHNEMERGNUM Null Directory Application Parameters DIRSRVR Null DIRTOPDN
13. Administer the PBX to allow that station s speaker to operate If that does not work do a Self test on the telephone The telephone works properly except incoming CAUSE The TN2302AP board does not DTMF tones are not received pass in band DTMF tones RESOLUTION None the board is operating as designed Error Conditions 5 4 Troubleshooting Guidelines Table 5 1 Some Error Conditions in Operation of 4600 Series IP Telephones Continued Condition Cause Resolution The telephone works properly except sidetone DTMF is not heard Hands Free Answer HFA is administered but the telephone did not automatically answer a call The TFTP application terminates and asks for registration CAUSE PBX suppresses sidetone DTMF RESOLUTION On PBX administration on the Change System Parameters screen enable On Hook Dialing If the user has Hands Free Answer HFA and answers the call on the telephone s speakerphone then switches to the handset pressing the dialpad buttons does not send DTMF tones This is a known bug and the only current resolution is to disable HFA CAUSE HFA only works if the telephone is idle If a second call comes into the telephone while the first call is in progress including ringing before the first call is answered the second call is ignored RESOLUTION None CAUSE Non Avaya shareware or freeware TFTP applications often cease operating to request registration RESOLUTI
14. Administering Options for the 4600 Series IP Telephones 4 25 4600 Series IP Telephone LAN Administrator s Guide Table 4 4 4600 Series IP Telephone Customizable System Parameters Continued Parameter Name Default Value Description and Value Range L2QVLAN 0 802 1Q VLAN IDentifier 0 to 4095 MCPORT 1719 Call server transport layer port number 0 65535 PHY2STAT 1 Secondary Ethernet interface status O off disabled 1 on enabled This parameter was called HUBSTAT in telephones supporting Releases 1 0 through 1 5 4600 Series IP Telephones supporting Release 1 6 will respond to changes to HUBSTAT by changing PHY2STAT NOTED Table 4 4 applies to all 4600 Series IP Telephones The 4630 and 4620 IP Telephones have additional optional administration See Customizing the 4630 IP Telephone and Customizing the 4620 IP Telephone below for more information Customizing the 4630 IP Telephone The 4630 IP Telephone has some unique and powerful capabilities that take advantage of its large display and access to LAN facilities If your organization has an LDAP compliant directory on your LAN or if your organization has a corporate website suitable for displaying on the 4630 s 1 4 VGA display you will need to provide the telephone with key information about the servers that provide those facilities Specifically to administer the 4630 telephone for the LDAP Directory application you must provide the information called for in Table 4
15. Exclusions dialog box is displayed Exclude any IP addresses in the range specified in the previous step that you do not wish to be assigned to an IP telephone a Enter the first IP address in the range that you would like to exclude in the Start Address field under Exclusion Range b Enter the last IP address in the range that you would like to exclude in the End Address field under Exclusion Range Click the Add button d Repeat steps a through c for each IP Address range that you would like to exclude NOTE You may add additional exclusion ranges later by right clicking on the Address Pool under the newly created scope and select the New Exclusion Range option Example Suppose the ranges of IP addresses available for your IP telephone network are m 135 254 76 7 to 135 254 76 80 m 135 254 76 90 to 135 254 76 200 m 135 254 76 225 to 135 254 76 230 Your Start IP Address and End IP Address entered on the IP Address Range dialog box should then be 135 254 76 7 and 135 254 76 230 respectively On the Add Exclusions dialog box you should exclude the following ranges m 135 254 76 81 to 135 254 76 89 m 135 254 76 201 to 135 254 76 224 Click the Next button when all the exclusions have been entered The Lease Duration dialog box is displayed Enter 30 days in the lease duration for all telephones that will receive their IP addresses from the server This is the duration after which a device s IP address expires and n
16. MAX ACCESS read only STATUS current DESCRIPTION RSVP profile flag This variable returns 0 if the RSVP profile is guaranteed else 1 for controlled load endptDEFINITY 17 endptAdvApps OBJECT IDENTIFIER endpointMIB 5 endptCIBURL OBJECT TYPE SYNTAX DisplayString MAX ACCESS read only STATUS obsolete DESCRIPTION Documentation URL This variable returns a URL of the directory in which the web based Customer Information Booklet web pages are located endptAdvApps 1 Avaya 46xx IP Telephone MIB A 30 Avaya 46xx IP Telephone MIB endptDIRSRVR OBJECT TYPE SYNTAX OCTET STRING MAX ACCESS read only STATUS current DESCRIPTION LDAP Server address This variable returns a 4 octet string specifying the IP address of the LDAP server to be used for the phone s Directory application endptAdvApps 2 endptDIRTOPDN OBJECT TYPE SYNTAX DisplayString MAX ACCESS read only STATUS current DESCRIPTION Directory Top Name This variable returns a string specifying the Topmost Distinguished Name in the LDAP Directory to be used for the 4630 s Directory application endptAdvApps 3 endptDIRFULLNAME OBJECT TYPE SYNTAX DisplayString MAX ACCESS read only STATUS current DESCRIPTION Directory FullName Label This variable returns a string specifying the LDAP Directory s Full Name Field Label to be used for the 4630 s Directory application endptAdvApps 4 Avaya 46xx IP Telephone MIB A 31 4600 Series IP T
17. Softkeys Event Elements C 8 1st DO 2nd DO 3rd DO MORE 1st DO 2nd DO 3rd DO MORE 4th DO 5th DO Etc MORE Creating Websites for the 4620 IP Telephone NOTE If more than one page of softkey labels are specified pressing the MORE softkey automatically presents the user with the next page of labels If the last page is displayed and the user presses the MORE softkey the first page of labels is then displayed As implied by the above the softkey buttons are labeled in sequential order of the lt do gt tags m lt onevent gt tag The onevent tag serves as a container for code that you wish to be executed automatically when one of the four intrinsic events occurs The onevent element is said to bind associate the tasks code to the event for the element The intrinsic event must be specified using the mandatory type attribute For example when a user presses the BACK softkey instead of being routed to the previous screen the user will be directed to another specified page because this tag carries out a onevent backward event The intrinsic events are Event Permitted Tags Description onenterbackward card or template Occurs when a lt prev gt navigates back onto a card SUPPORTED onenterforward card or template Occurs when a lt go gt navigates into a card SUPPORTED onpick option Occurs when an item is selected unselected by a user SUPPORTED ontimer card or t
18. a tt B 10 Design Guidelines ws rec ee dats errata is caes a B 10 a Fixed Width Objects de B 10 MATES wcrc bata meets tas rar ta de Be whe a vita Bows aed B 11 a FRAMES qedar aa taht aus Pann sa taal gaa fact Sa alec oa B 11 a SOMES east ie teow O ae aa iat AS B 11 a Maintaining Context cca ic eg asma Data a SA B 12 a WSECINTEFACTION cita deve nea ene a ict dia 2d Sue ane di B 12 TOC vii 4600 Series IP Telephone LAN Administrator s Guide Appendix C Creating Websites for the 4620 IP Telephone Introduction o A es ec Mae Pa ae A Pb ee a Aaa aS C 1 General Background vosotras abe ies a asap wes C 1 WML Document Skeleton 0 00 ccc ete nee C 2 Text Elements si cn p wa Sea eg ahaa a Moan AA C 4 Text Formatting Tags sonrisa ii Petes a Si Ree ee eke ii C 4 Anchor EleMeniS venir lid weal A adas da C 5 image Elements za re o A alae AS Sale as C 5 Event Elements iii a ao a A Aye in di C 7 ask Elemente nio A AA A AA A Se ee wee C 10 INBUBEIGHICMS io instars be o asa a C 11 Variable Elements 0 0 00 ccc eet C 14 Character Emities sick 0s a ee a eae Re oe sath EE Aa ak MA RO C 15 Colors and ROMS 024 005 44505 ae edn identi osha rn a edhe oa had C 16 Summary Of WML Tags And Attributes 0 000 ee C 16 viii TOC Introduction About This Guide This guide provides a description of Voice over IP describes how to administer the DHCP and TFTP servers and covers how to troubleshoot operational problems with t
19. address otherwise DNS will fail Option 15 DNS Domain Name This string should contain the domain name to be used when DNS names in system parameters are resolved into IP addresses This domain name is appended to the DNS name before the 4600 IP Telephone attempts to resolve the DNS address Option 15 is necessary if you wish to use a DNS name for the TFTP server otherwise you may specify a DOMAIN as part of TFTP customization as indicated in DNS Addressing on page 4 24 Option 66 TFTP Server Name Note Microsoft DHCP servers support only dotted decimal format for TFTP addresses not symbolic names Option 66 need not be used if the TFTP server is identified in the Site Specific Option string Option 176 However to simplify configuration we recommend that you use Option 66 If you use both Option 66 and Option 176 to identify TFTP servers the value s in Option 176 will override the value s in Option 66 A 4600 Series IP Telephone specific DHCP option specifying information such as TFTP server and DEFINITY CLAN IP addresses Use the site specific option SSON at 176 The value for this option should be set to either of the following strings MCIPADD xxx xxx xxx xxx MCPORT yyyy FTPSRVR 22z 22z 2zz zzz TFT PDIR lt path gt OR DHCP 4 7 4600 Series IP Telephone LAN Administrator s Guide DHCP 4 8 MCIPADD list of DNS names MCPORT yyyy TFTPSRVR list of DNS names TFTPDIR lt path gt NOTED In configuratio
20. and TFTP on page 4 4 and Administering Options for the 4600 Series IP Telephones on page 4 24 See Static Addressing Installation in Chapter 3 of the 4600 IP Telephone Installation Guide DHCP and TFTP on page 4 4 and Administering Options for the 4600 Series IP Telephones on page 4 24 DHCP and TFTP on page 4 4 and Administering Options for the 4600 Series IP Telephones on page 4 24 See QOS Option Setting in Chapter 3 of the 4600 IP Telephone Installation Guide DHCP and TFTP on page 4 4 and Administering Options for the 4600 Series IP Telephones on page 4 24 Parameter s Administrative Mechanisms Server Administration For More Information See SSON Application specific parameters TFTP Script files strongly recommended Manual administration at the phone DHCP TFTP Script files strongly recommended Manual administration at the phone DHCP TFTP Script files strongly recommended DHCP and TFTP on page 4 4 and Administering Options for the 4600 Series IP Telephones on page 4 24 See Secondary Ethernet Hub Interface Enable Disable in Chapter 3 of the 4600 IP Telephone Installation Guide Customizing the Site Specific Option Number SSON on page 4 25 DHCP and TFTP on page 4 4 especially DHCP on page 4 6 Customizing the Site Specific Option Number SSON on page 4 25 DHCP and TFTP on page 4 4 especially TETP on
21. and idle press the following sequence of keys on the faceplate of the telephone Mute 8 4 3 9 Mute V I E W NOTE Press the Mute key momentarily Do not press this key while pressing other keys The 4630 IP Telephone does not have a dedicated Hold button for all other 4600 Series IP Telephones pressing the Hold button instead of the Mute button will also work The following text is displayed left justified at the top of the display View settings next exit 2 Press the button at any time during viewing to display the next name and system value pair from the list below returning to the first pair after the last pair has been displayed Press the button at any time during viewing to terminate the procedure and restore the user interface to its previous state The View Administrative Option 5 8 Troubleshooting Guidelines The names and values are displayed in the following order Table 5 2 Parameter Values Name System Value Format Model 46ccDecc up to 8 ASCII graphics characters Market domestic Only one value is displayed export Phone SN ecececcccccc Phone Serial Number up to 18 ASCII graphic cccccecce characters PWB SN ecececccecccce Printed Wiring Board circuit board Serial Number cceccccce up to 18 ASCII graphic characters PWB comcode ececccccce 9 ASCII numbered characters MAC address 00 60 1D hh hh hh filenamel exe filename2 exe Error Messages Each octet of the MA
22. be routed in such a way as to expedite delivery minimize delay while others are routed to minimize loss minimize cost etc The differentiation between these services that is Differentiated Services is provided by a redefinition of an octet in the Layer 3 headers for IP versions 4 and 6 also termed IPv4 and IPv6 respectively This octet is called a Type of Service TOS octet in IPv4 and a Traffic Class octet in IPv6 but in both cases the octet is interpreted differently than it was originally defined With Differentiated Services bits 0 through 5 of the octet identify a Differentiated Services Code Point DSCP that identifies a procedure to be used to handle that packet on a per hop basis Bits 6 and 7 of the octet are currently unused and are ignored by DSCP compliant routers With DiffServ the default DSCP is all zeroes and represents no special handling RFC 2474 also defines eight Class Selector Codepoints which are the eight DSCP encodings that can be represented by xxx000 where x represents one bit These Code Selector Codepoints are considered prioritized with the larger numerical values having a higher relative order DSCP compliant routers should treat larger valued DSCPs in such a way as to give the associated packets a probability of timely forwarding greater than a packet with a lower valued DSCP In addition to the eight Class Selector Codepoints a network may define its own DSCPs by defining QoS 4
23. between frames and scrollbars is another important area of concern While most browsers manage scrolling within each frame independently the 4630 Web Access Application only scrolls the entire single window This moves the user s view of the frames as a whole but it does not scroll any of the data in individual frames There will likely be data in frames that can never be seen The combined problems of minimal screen real estate and the scrolling issues really makes frames something simply to avoid Fonts Font size is a major concern in the browser Without designer intervention the browser displays text as if it were running on a PC in a normal width and height display This means that the fonts shown would appear huge relative to the screen size As a result only seven lines of text will be viewed in the browser when no font sizing is applied Additionally only about 25 characters would be viewed per line This would generally be unusable from a practical point of view Design Guidelines B 11 4600 Series IP Telephone LAN Administrator s Guide To make the browser usable some form of font sizing should be performed to allow a reasonable amount of text to be viewed on one screen Ideally font sizing should be done in a single external style sheet and all pages should reference this style sheet Setting font sizes in document level style sheets or even worse in in line style sheets or lt font gt tags makes it very difficult for t
24. fail Unknown tags and misspelled tags will cause an error message Introduction C 1 4600 Series IP Telephone LAN Administrator s Guide WML Document Skeleton Certain tags define the basic framework of a WML document The tags listed below make up the basic skeleton of a WML document and are supported by the 4620 unless otherwise indicated Common tag attributes xml lang class and id The attributes xml lang class and id are universal attributes associated with every WML element The web browser will support these tags as follows Attribute Comments xml lang NOT SUPPORTED class NOT SUPPORTED id SUPPORTED lt wml gt tag The lt wml gt tag defines a deck of cards and encloses all information the deck and is a required WML element This tag must contain at least one lt card gt tag m lt head gt tag The lt head gt tag is an optional WML tag containing information relating to the deck as a whole including meta data and access control elements This tag is not supported lt meta gt tag The optional lt meta gt tag is contained between multiple lt head gt tags This tag gives values for the parameters that describe the content of the deck This tag is not supported m lt card gt tag A single WML file can contain multiple cards This leads to the analogy a deck of cards within a single WML file A card is essentially the specification of one specific WML page
25. for the following m Whether all components are plugged in correctly m Check LAN connectivity in both directions to all servers DHCP TFTP Call Server m If the telephone is supposed to be powered from the LAN ensure the LAN is properly administered and is compliant with IEEE 802 3af If you are using static addressing do the following m Use the View command to find the names of the files being used and verify that these filenames match those on the TFTP server Check on the Avaya website to verify whether the correct files are being used m Use the ADDR option to verify IP addresses m Use the QOS option to verify QoS parameters Refer to Chapter 3 of the 4600 Series IP Telephone Installation Guide If the 4600 Series IP Telephone is not communicating with the system DHCP TFTP or Call Server make a note of the last message that was displayed and consult the system administrator Error Conditions 5 7 4600 Series IP Telephone LAN Administrator s Guide The View Administrative Option If you are using static addressing and encounter problems use the following procedure to verify the current values of system parameters and file versions NOTE Also use the ADDR option to view IP addresses see Static Addressing Installation in Chapter 3 of 4600 Series IP Telephone Installation Guide These may have been entered incorrectly Verify whether you were provided with correct IP addresses 1 While the phone is on hook
26. not ignore this element Default is false Type Description Comments accept Acknowledgement of SUPPORTED acceptance delete Delete item SUPPORTED help Request for help SUPPORTED options Options or additional SUPPORTED operations Event Elements C 7 4600 Series IP Telephone LAN Administrator s Guide Type Description Comments prev Backward navigation SUPPORTED reset Clearing or reset SUPPORTED X n or x n Experimental SUPPORTED but treated as unknown lt do gt tags are rendered as softkey labels on the bottom line of the 4620 display lt do gt tags are specified per WML page and therefore are page context sensitive The eight do types are labeled either specifically in a WML page or by a browser dependent label If no labels are given then the do types will have the following default labels Type Default Label if no label specified accept SELECT delete DELETE help HELP options OPTIONS prev BACK reset RELOAD X n or x n UNKNOWN Vnd Any mix of upper or lower cases AVAYA Available for future use but currently UNKNOWN If no lt do gt tags have been specified no softkeys will be displayed If one lt do gt tag is specified the following softkeys will be displayed 1st DO If multiple lt do gt tags are specified display them as follows Page 1 Softkeys Page 2
27. of what the designer intended These tags show text in a distinct style Physical tags typically affect font style Each physical style tag is shown below with a brief description and any physical effects imposed by the browser m lt b gt indicates that the text should appear in a bold font weight m lt big gt indicates that the text should appear one point size larger than the current text m lt i gt indicates that the text should appear in an italic font m lt Small gt indicates that the text should appear one point size smaller than the current text m lt sub gt indicates that the text should appear as a subscript to the current text The text is shown one point size smaller m lt sup gt indicates that the text should appear as a superscript to the current text The text is shown one point size smaller m lt tt gt indicates that the text should appear as teletype text The text is shown in a monospaced typeface font Browser Features and Behavior B 4 Creating Websites for the 4630 IP Telephone Physical Spacing and Layout Physical spacing and layout tags define the basic structure of a document Headings paragraphs tables and lists all provide some basic physical and logical layout to a page Each spacing and layout tag is shown with a brief description and any unusual behavior is described lt p gt indicates the start of a new paragraph A blank line is inserted between previous text and text following t
28. returns a string specifying the character coding scheme e g ASCII or Latin 1 to be used for LDAP Directory queries endptAdvApps 9 endptDIRSTAT OBJECT TYPE SYNTAX INTEGER MAX ACCESS read only STATUS current DESCRIPTION Directory Connection Status This variable returns an integer specifying the result code for the most recent Bind Request sent by the 4630 to the LDAP server endptAdvApps 10 Avaya 46xx IP Telephone MIB A 33 4600 Series IP Telephone LAN Administrator s Guide endptFTPSRVR OBJECT TYPE SYNTAX OCTET STRING MAX ACCESS read only STATUS current DESCRIPTION FTP Server address This variable returns a 4 octet string specifying the IP address of the FTP server to be used for the 4630 s file storage and retrieval i endptAdvApps 11 endptFTPDIR OBJECT TYPE SYNTAX DisplayString MAX ACCESS read only STATUS current DESCRIPTION FTP Server directory This variable returns a path name of the directory on the FTP server to be used for the 4630 s file storage and retrieval endptAdvApps 12 endptPHNEMERGNUM OBJECT TYPE SYNTAX DisplayString MAX ACCESS read only STATUS current DESCRIPTION Emergency number This variable returns a string specifying the emergency number to be outpulsed when the user presses the optional Emergency button in the 4630 Speed Dial application endptAdvApps 13 Avaya 46xx IP Telephone MIB A 34 Avaya 46xx IP Telephone MIB endptPHNNUMOFCA OBJECT TYPE SYNTAX
29. section describes some common DHCP servers Windows NT 4 0 DHCP Server This section contains details on how to verify and configure the DHCP server included in the Windows NT 4 0 server operating system Use Verifying the Installation of the DHCP Server below to verify whether the DHCP server is installed If it is not install the DHCP server If it is installed go to the section Initial Configuration on page 4 9 and the following section Verifying the Installation of the DHCP Server Use the following procedure to verify whether the DHCP server is installed 1 Select Start gt Settings gt Control Panel 2 Double click the Network icon 3 Verify that Microsoft DHCP Server is listed as one of the Network Services on the Services Tab 4 Ifitis go to the section Initial Configuration below If it is not then install the DHCP server Initial Configuration The Windows NT 4 0 DHCP server configuration involves setting up a scope for the IP telephone A DHCP scope is essentially a grouping of IP devices in this case IP telephones running the DHCP client service in a subnet The scope is used to define parameters for each subnet Each scope has the following properties m A unique subnet mask used to determine the subnet related to a given IP address m A scope name assigned by the administrator when the scope is created m Lease duration values to be assigned to DHCP clients with dynamic addresses DHCP 4 9 4600 Serie
30. set to y m Administer a Media Complex Ext for the audio channel DEFINITY Releases 9 9 5 10 and MultiVantage Release 11 DEFINITY Releases 9 and 9 5 provide support for the 4606 4612 and 4624 IP Telephones DEFINITY Release 10 adds support for the 4630 IP Telephone MultiVantage Release 11 adds support for the 4602 and 4620 IP Telephones Administration of a 4612 and 4624 IP telephone is identical to a 6424 IP softphone See Related Documents on page 1 5 Follow these guidelines m On the Customer Options form verify that the IP Stations field is set to y If it is not contact your Avaya sales representative m The IP Softphone field does not have to be set to y DHCP and TFTP Dynamic Host Configuration Protocol DHCP provides a means by which configuration parameters can be automatically assigned to clients on a TCP IP network This minimizes the maintenance of a network of 4600 Series IP telephones by removing the need to assign and maintain IP addresses and other parameters for each IP telephone on the network individually Administering 4600 Series IP Telephones on DEFINITY MultiVantage Servers 4 4 Server Administration Software Checklist Please make sure that you have purchased and or own licenses to install and use the DHCP server and TFTP server software NOTE It is possible to install both the DHCP server and the TFTP server on the same machine N wARNING The circuit
31. tabindex No title Yes value Yes lt setvar gt Yes name Yes value Yes lt small gt No lt strong gt No lt table gt No lt td gt No lt template gt Yes onenterbackward Yes onenterforward Yes ontimer Yes lt timer gt Yes name Yes value Yes lt tr gt No lt u gt No lt wml gt Yes Universal Attributes xml lang No class No id Yes Summary Of WML Tags And Attributes C 18
32. telephony by maximizing the likelihood the telephone can communicate with backup equipment if the primary equipment is down or inaccessible say perhaps due to a limited network outage However this capability also has the advantage of making station number portability easier Assume a situation where the company has multiple locations for example London and New York all sharing a corporate IP network Users want to take their telephones from their offices in London and bring them to New York When users power up their telephones in the new location the local DHCP server will generally route them to the local switch which denies service because it knows nothing about these new users However with proper administration of the local DHCP server the telephone knows to try a second call server IP address this one in London The user can then be automatically registered with the London switch Chapter 4 contains details on administration of DCHP servers for lists of alternate call servers router gateways and TFTP servers For specific information see DNS Addressing in Chapter 4 Security In VoIP physical wire is replaced with an IP connection The connection is more mobile Unauthorized relocation of the IP telephone allows unauthorized users to send and receive calls as the valid owner For further details on toll fraud refer to the DEFINITY or MultiVantage documents in Chapter 1 Related Documents Suggestions for Installation a
33. the FTP server is online and or verify the network connectivity CAUSE The FTP Server has reported that it did not store data RESOLUTION Verify the FTP server setup parameters as indicated on the FTP Setup Parameters screen see FTP Setup Chapter 8 of the 4630 IP Telephone User s Guide CAUSE The FTP Server has reported that it could not store the data RESOLUTION Verify administration and available capacity filespace on the FTP Server Error Messages 5 13 4600 Series IP Telephone LAN Administrator s Guide Error Messages AAA AA A 5 14 Appendix A Avaya 46xx IP Telephone MIB Avaya 46xx IP Telephone MIB Avaya 46xxIP Telephone MIB DEFINITIONS BEGIN IMPORTS enterprises OBJECT TYPE MODULE IDENTITY Integer32 IpAddress FROM SNMPv2 SMI DisplayString FROM RFC1213 MIB endpointMIB MODULE IDENTITY LAST UPDATED 2002061820002 ORGANIZATION avaya CONTACT INFO Robert Mitchell email robmitchell avaya com 732 817 6330 DESCRIPTION MIB Module for 46xx IP Telephones through Release 1 61 ipEndpointMIBs 1 avaya OBJECT IDENTIFIER enterprises 6889 avayaProducts OBJECT IDENTIFIER avaya 1 avayaMibs OBJECT IDENTIFIER avaya 2 ipEndpointProducts OBJECT IDENTIFIER avayaProducts 69 Avaya 46xx IP Telephone MIB A 1 4600 Series IP Telephone LAN Administrator s Guide ipEndpointMIBs OBJECT IDENTIFIER avayaMibs 69 endptID OBJECT IDENTIFIER
34. when entering the mount command device must be replaced with the name of the drive that contains the installation disk Administrative Words printed in bold type are menu or screen titles and labels or items on menus and screens that you select to perform a task italics Italic type indicates a document that contains additional information about a topic lt Enter gt Words enclosed in angle brackets represent a single key that should be pressed These include lt Ctrl gt lt Enter gt lt Esc gt lt Insert gt and lt Delete gt Document Organization 1 4 Introduction Online Documentation The online documentation for the 4600 Series IP Telephones is located at the following URL http www avaya com support Related Documents DEFINITY Documentation Release 8 4 This CD contains documentation that describes among other things how to administer a DEFINITY switch with Release 8 4 software This document is provided with the DEFINITY Release 8 4 product DEFINITY Documentation Release 9 This CD contains documentation that describes among other things how to administer a DEFINITY switch with Release 9 software This document is provided with the DEFINITY Release 9 product DEFINITY Documentation Release 10 This CD contains documentation that describes among other things how to administer a DEFINITY switch with Release 10 software This document is provided with the DEFINITY Release 10 product Avaya
35. APPNAME 4624 000301 BIN GOTO END SMALLSETS SET APPNAME 4606 000301 BIN END GET 46XXSETTINGS SCR The 4600 Series IP Telephones support both IEEE 802 1D Q and DiffServ and may in the future support other possibly proprietary procedures for implementing Quality of Service In addition other network based QoS initiatives such as UDP port selection do not require support by the telephones but nonetheless can contribute to improved QoS for the entire network IEEE 802 1D and 802 10 IEEE s 802 1Q standard defines a tag that can be added to voice and data packets Most of the information associated with this tag deals with Virtual LAN VLAN management but 3 bits are reserved for identifying packet priority These 3 bits allow any one of 8 priorities to be assigned to a specific packet As defined in the standard the 8 priorities are from highest to lowest QoS 4 20 7 Network management traffic 6 Voice traffic with less than 10ms latency 5 Voice traffic with less than 100ms latency 4 Controlled load traffic mission critical data applications 3 Traffic meriting extra effort by the network for prompt delivery for example executives e mail 2 Reserved for future use O Traffic meriting the network s best effort for prompt delivery the default priority Server Administration m 1 Background traffic such as bulk data transfers and backups NOTE Priority O is a higher priority than Priorit
36. AVAYA 4600 Series IP Telephone LAN Administrator s Guide 555 233 507 Issue 1 7 July 2002 Copyright 2002 Avaya Inc All Rights Reserved Printed in U S A Notice Every effort was made to ensure that the information in this book was complete and accurate at the time of printing However information is subject to change Avaya Web Page The world wide web home page for Avaya is http www avaya com Preventing Toll Fraud Toll fraud is the unauthorized use of your telecommunications sys tem by an unauthorized party for example a person who is not a corporate employee agent subcontractor or working on your company s behalf Be aware that there is a risk of toll fraud asso ciated with your system and that if toll fraud occurs it can result in substantial additional charges for your telecommunications ser vices Avaya Fraud Intervention If you suspect that you are being victimized by toll fraud and you need technical support or assistance and are in within the United States call the Technical Service Center Toll Fraud Intervention Hotline at 1 800 643 2353 If you need technical support or assis tance and are outside of the United States contact the equipment vendor from whom you purchased your equipment service main tenance contract If you need to report toll fraud issues regarding a public telephone contact the in country telephone service pro vider Providing Telecommunications Security Telecommunic
37. By defining classes of lt div gt tags with various colors and border styles the designer may provide additional information It is important to bear in mind that a significant number of people suffer from some form of color blindness Thus it may be necessary to design pages both with and without using color styles User Interaction As discussed above HTML forms work reasonably well in the browser However due to the limitations of the phone as an input device keyboard input can be difficult A complete keyboard is made available based on the context of mouse selection When a text input control is on screen the user simply needs to click on the input control The keyboard appears with the browser thrown into a small scrolling area The input control is roughly centered in the scrolling area The user may then press the software keys and the text is shown in the input control Simply pressing the done button dismisses the keyboard and the input control shows the newly typed text While this interaction technically works fine from a user perspective it can be difficult to type a large amount of text Thus unless user input is absolutely necessary it should be avoided When necessary user input should be kept to a minimum Design Guidelines B 12 Appendix C Creating Websites for the 4620 IP Telephone Introduction This Appendix describes the capabilities and limitations of the web browser in the 4620 IP Telephone and provides sug
38. C address is displayed as a pair of hexadecimal numbers up to 16 ASCII graphic characters Out of the box there will be only one filename exe After installation there should be two filenames If there is only one installation has failed Verify the problem and then re install the telephone The 4600 Series IP Telephones issue messages in English only The IP Telephones also display messages from the switch which outside the United States may issue messages in the local language Table 5 3 Possible Error Messages During Installation or Operation of 4600 Series IP Telephones Error Message Cause Resolution During Installation Checksum error CAUSE Downloaded application file was not downloaded or saved correctly RESOLUTION The telephone automatically resets and attempts to re initialize Error Messages 5 9 4600 Series IP Telephone LAN Administrator s Guide Table 5 3 Possible Error Messages During Installation or Operation of 4600 Series IP Telephones Continued Error Message Cause Resolution DHCP CONFLICT to program File too large Cannot save file Gateway Error Hardware failure IP Address in use by another No Ethernet No file server address Error Messages 5 10 CAUSE At least one of the IP address offered by the DHCP server conflicts with another address RESOLUTION Review DHCP server administration to identify duplicate IP address es CAUSE The teleph
39. Data packets are sent to multiple destinations often without any attempt to keep them in a particular order Voice networks are designed for continuous transmission during a call The traffic is not bursty and the conversation uses a specific amount of bandwidth between the two ends for the duration of the call Several features of data networks are unsuitable for voice telephony m Data networks are designed to deliver data at the destination but not necessarily within a certain time This produces delay latency In data networks delay tends to be variable For voice messages variable delay results in jitter an audible chopiness in conversations m Variable routing also can result in loss of timing synchronization so that packets are not received at the destination in the proper order m Data networks have a strong emphasis on error correction resulting in repeated transmissions While data network concepts include prioritization of traffic types to give some forms of traffic greater reliability for example for interactive transactions data requirements tend to be not as strict as most voice requirements Release 1 1 of the 4600 Series IP Telephones includes a dynamic jitter buffer This feature automatically smooths jitter to improve audio quality Tandem Coding Tandem coding also called transcoding refers to the conversion of a voice signal from analog to digital and back again When calls are routed over multiple IP f
40. FTP server hangs if power is interrupted while a telephone is saving the application file RESOLUTION Restart the TFTP server CAUSE Early versions of the 4600 Series Telephones erroneously report being a Token Ring device With most DHCP servers this does not matter Some LINUX servers however will refuse to issue addresses to Ethernet devices reporting to be Token Ring devices RESOLUTION Administer the DHCP server to delete all MAC and IP addresses associated with Lucent Technologies or Avaya or allow the associated DHCP leases to expire Troubleshooting Guidelines Table 5 1 Some Error Conditions in Operation of 4600 Series IP Telephones Continued Condition Cause Resolution The user indicates a 4620 specific or 4630 specific CAUSE The 46xxsettings script file is application is not accessible not pointed to accurately or is not properly administered to allow the application RESOLUTION Assuming the user is meant to have that application verify the 46xxsettings script file is properly specified for your system including case if your TFTP server is UNIX or LINUX and extension Then verify all the relevant parameters as indicated in Table 4 5 and Table 4 6 as appropriate are accurately specified in the 46xxsettings file There are three areas where installers can troubleshoot problems before seeking assistance from the system or LAN administrator 1 Check the wiring power and Ethernet
41. INTEGER MAX ACCESS read only STATUS current DESCRIPTION Number of Call Appearances This variable returns the number of Call Appearances downloaded from the DEFINITY during registration to the 4630 and 4620 endptAdvApps 14 endptPHNNUMOFFB OBJECT TYPE SYNTAX INTEGER MAX ACCESS read only STATUS current DESCRIPTION Number of Feature Buttons This variable returns the number of administered Feature Buttons downloaded from the DEFINITY during registration to the 4630 and 4620 endptAdvApps 15 endptWEBCODING OBJECT TYPE SYNTAX DisplayString MAX ACCESS read only STATUS current DESCRIPTION Web Coding Scheme This variable returns a string specifying the character coding scheme e g ASCII or Latin 1 to be used for characters entered on forms on web pages Used by the 4630 Web application endptAdvApps 16 Avaya 46xx IP Telephone MIB A 35 4600 Series IP Telephone LAN Administrator s Guide endptWEBEXCEPT OBJECT TYPE SYNTAX DisplayString MAX ACCESS read only STATUS current DESCRIPTION Web Proxy Server Exception List This variable returns a string specifying a list of one or more HTTP proxy server Exception domains separated by commas with no intervening spaces up to 127 total characters Used by the 4630 Web application i endptAdvApps 17 endptWEBHOME OBJECT TYPE SYNTAX DisplayString MAX ACCESS read only STATUS current DESCRIPTION Web application URL This variable returns a URL of the Home page for
42. L of the Home page for the 4630 Voice Mail application i endptAdvApps 23 endptCLACTIVE OBJECT TYPE SYNTAX INTEGER MAX ACCESS read only STATUS current DESCRIPTION Call Log activation flag This variable returns O if the call log status is off disabled else 1 endptAdvApps 24 endptWMLCODING OBJECT TYPE SYNTAX DisplayString MAX ACCESS read only STATUS current DESCRIPTION 4620 Web Coding Scheme This variable returns a string specifying the character coding scheme e g ASCII or Latin 1 to be used for characters entered on forms on web pages Used by the 4620 Web application endptAdvApps 25 Avaya 46xx IP Telephone MIB A 38 Avaya 46xx IP Telephone MIB endptWMLEXCEPT OBJECT TYPE SYNTAX DisplayString MAX ACCESS read only STATUS current DESCRIPTION 4620 Web Proxy Server Exception List This variable returns a string specifying a list of one or more HTTP proxy server Exception domains separated by commas with no intervening spaces up to 127 total characters Used by the 4620 Web application endptAdvApps 26 endptWMLHOME OBJECT TYPE SYNTAX DisplayString MAX ACCESS read only STATUS current DESCRIPTION 4620 Web application URL This variable returns a URL of the Home page for the 4620 s Web application endptAdvApps 27 endptWMLPORT OBJECT TYPE SYNTAX INTEGER MAX ACCESS read only STATUS current DESCRIPTION 4620 Web application TCP port This variable returns an integer specifying the TCP
43. MC Directive 89 336 EEC Low Voltage Directive 73 23 EEC For more information on standards compliance contact your local distributor 4600 Series IP Telephone LAN Administrator s Guide Table of Contents Introduction About TOS GUIAS is a a 1 1 Intended Audience ee ee eee ee ee eee 1 1 Document Organization 1002028 h then ote ioe Beane iat Ge wiht hee Ae 1 1 s Change HIStory 000 ated ext bed a a van ds Bee 1 2 a Terms Used in This Guide a e ee eee eens 1 2 a Conventions Used in This Guide 0 0 000000 cc eee 1 4 Online Documentation soais secreties ae r eart eee ee eee 1 4 Related Documents 1 5 C st mer SUPONE TO AS a a SOR A io A 1 8 Overview of Voice over IP VolP INTOdUCION SA a e a a MA el moat ts 2 1 QOvetview OF Voice over IP aiii AA a ad 2 1 Data and Voice Network Similarities ooococccoocconooorooo s 2 1 i Delay and Jitter AE Seta eet Nhe A A ok He IE et 2 2 a ea see BB leg de At ie Sere rc ft Dede os tele Ace oi tag ao iv Bn 8 2 2 a Voice Coding Standards da cia e Se ge sen is E Be ee eR 2 3 ESPERO CO Standard tice Ges aes sa ee ate ond eee a E 2 3 DAR o NOM et a a aa BE a oye Oar 0 oa Ae ee BA des o o a 0 2 3 A A eae eaten Rae a aeaa 2 3 NAT 0 sa Bare hod UP AN E dente Meecha Bie Rade 2 4 e QOS eyecare es Sa he SE SRE ne taeda Sees 2 4 SNMP 2 22 She Rh oa SG cS ks Sen eR BE Oo ee OR Eee Bone ae ras 2 4 Network Assessment o 2 5 Suggestions for Installation and Confi
44. MultiVantage Software Documentation Release 11 This document describes how to administer a switch with Avaya MultiVantage software This document is provided with the MultiVantage Release 11 product The following documents are available on the web site listed above under Online Documentation 4600 Series IP Telephones Safety Instructions for 4602 4606 4612 4620 4624 4630 IP Telephones Issue 1 July 2002 555 233 779 This document contains important user safety instructions for the 4600 Series IP Telephones 30A Switched Hub Set Up Quick Reference Issue 2 July 2002 Comcode 700234750 Document Number 555 236 700 This document contains important safety and installation information for the 30A Switched Hub 4600 Series IP Telephone Installation Guide 555 233 128 This document describes how to install 4600 Series IP Telephones It also provides troubleshooting guidelines for the 4600 Series IP Telephones 4602 IP Telephone User Guide 555 233 780 This document provides detailed information about using the 4602 IP Telephone Online Documentation 1 5 4600 Series IP Telephone LAN Administrator s Guide m 4606 IP Telephone User Guide 555 233 765 Intl 555 233 769 This document provides detailed information about using the 4606 IP Telephone m 4612 IP Telephone User Guide 555 233 766 Int l 555 233 770 This document provides detailed information about using the 4612 IP Telephone m 4620 IP Telephone User Gu
45. ON Short term Restart the application Long term Register the product or replace it with an application that does not behave this way for example Avaya s TFTP application Error Conditions 5 5 4600 Series IP Telephone LAN Administrator s Guide Table 5 1 Some Error Conditions in Operation of 4600 Series IP Telephones Continued Condition Cause Resolution The TFTP script file is ignored or not used by the telephone AND the TFTP server is a LINUX or UNIX system Power to the telephone is interrupted while the telephone is saving the application file and the TFTP application hangs The DHCP server indicates the 4600 Telephone reports itself as a Token Ring device and refuses to provide the telephone an address Error Conditions 5 6 CAUSE The telephone expects lines of the script file to terminate with a lt Carriage Return gt lt Line Feed gt Some UNIX applications only terminate lines with lt Line Feed gt Editing the script file with a UNIX based editor can strip lt Carriage Return gt s from the file causing the entire file to be treated as a comment and thus be ignored RESOLUTION Edit the script file with a Windows based editor or another editor that does not strip out the lt Carriage Return gt CAUSE UNIX and LINUX systems use case sensitive addressing and file labels RESOLUTION Verify the file names and path in the script file are accurately specified CAUSE The T
46. PT OBJECT TYPE SYNTAX INTEGER MAX ACCESS read only STATUS current DESCRIPTION Script loading status flag This variable returns 0 if the upgrade script endpt46XXUPGR was successfully obtained and interpreted since the last power up or reset This variable returns 1 if the upgrade script was successfully obtained and but NOT successfully interpreted since the last power up or reset This variable returns 2 if the upgrade script was NOT successfully obtained since the last power up or reset endptMaintenance 1 Avaya 46xx IP Telephone MIB A 23 4600 Series IP Telephone LAN Administrator s Guide endptAPPINUSE OBJECT TYPE SYNTAX DisplayString MAX ACCESS read only STATUS current DESCRIPTION Application file name This variable returns the name of the application file in the endpoint i endptMaintenance 2 endptAPPSTAT OBJECT TYPE SYNTAX INTEGER MAX ACCESS read only STATUS current DESCRIPTION Application download flag This variable returns 0 if the most recent attempt to download and store an application file was successful This variable returns 1 if the most recent attempt to download an application file was successful but the file was not successfully stored in NVM This variable returns 2 if the most recent attempt to download an application file was NOT successful endptMaintenance 3 endptDEFINITY OBJECT IDENTIFIER endpointMIB 4 Avaya 46xx IP Telephone MIB A 24 Av
47. Phone on Answer Option Go to Phone on Originate Option Call Timer Option Alphabetize Entries Option Call Log Active Option Call Log Automatic Option Archive Directory User ID Parameter Automatic Backup Option FTP Server IP Address Parameter FTP Directory Path Parameter FTP User ID Parameter Stock Ticker Active Option STK mm Parameter Stock Index DJIA Option Stock Index S amp P 500 Option Stock Index Nasdaq Option Administering Options for the 4600 Series IP Telephones 4 31 4600 Series IP Telephone LAN Administrator s Guide Setting Parameter Name Type Stock Change Option Stock Volume Option If the Automatic Backup option is set to No speed dial data options and parameter settings are not saved unless the user forces a one time backup via the appropriate option as covered in Chapter 8 of the 4630 IP Telephone User s Guide Restoring backed up data is done via a separate user option also covered in Chapter 8 of the 4630 IP Telephone User s Guide NOTE For specific error messages relating to Backup Restore see Table 5 4 on page 5 13 Call Log Archive Automatic archiving of the Call Log occurs when m The Call Log Automatic Archive option setting is Yes and m The Call Log is more than 50 filled with unarchived entries or a new unarchived log entry occurs within two hours of the last archive whichever occurs first Call Log Archive automatically saves applicable Call Log entries When the Call Log Au
48. S current DESCRIPTION 802 10 flag This variable returns 0 if the Layer 2 802 10 framing parameter is currently OFF else 1 endptID 28 endptL2QAUD OBJECT TYPE SYNTAX INTEGER MAX ACCESS read only STATUS current DESCRIPTION Audio priority This variable returns an integer between 0 and 7 inclusive specifying the current Layer 2 802 1Q audio priority value endptID 29 endptL2QSIG_ OBJECT TYPE SYNTAX INTEGER MAX ACCESS read only STATUS current DESCRIPTION Signaling priority This variable returns an INTEGER between 0 and 7 inclusive specifying the current Layer 2 802 1Q signaling priority value endptID 30 Avaya 46xx IP Telephone MIB A 11 4600 Series IP Telephone LAN Administrator s Guide endptL2QVLAN OBJECT TYPE SYNTAX INTEGER MAX ACCESS read only STATUS current DESCRIPTION VLAN Identifier This variable returns an integer between 0 and 4095 inclusive specifying the current Layer 2 802 1Q VLAN Identifier value endptID 31 endpt46XXUPGR OBJECT TYPE SYNTAX DisplayString MAX ACCESS read only STATUS current DESCRIPTION Upgrade script ID This variable returns a string of up to 16 ASCII characters specifying the name of the upgrade script retrieved by TFTP after the most recent power up or reset n endptlD 32 endptDNSSRVR OBJECT TYPE SYNTAX DisplayString MAX ACCESS read only STATUS current DESCRIPTION List of DNS server addresses This variable returns a sequence of IP addresses in do
49. STAT endptNVM 9 Avaya 46xx IP Telephone MIB A 19 4600 Series IP Telephone LAN Administrator s Guide endptNVDSCPAUD OBJECT TYPE SYNTAX INTEGER MAX ACCESS read only STATUS current DESCRIPTION NVM DSCP for audio This variable specifies the Differentiated Services Code Point for audio stored in NVM integer between 0 and 63 inclusive endptNVM 10 endptNVDSCPSIG OBJECT TYPE SYNTAX INTEGER MAX ACCESS read only STATUS current DESCRIPTION NVM DSCP for signaling This variable specifies the Differentiated Services Code Point for signaling stored in NVM integer between 0 and 63 inclusive endptNVM 11 endptNVL2Q OBJECT TYPE SYNTAX INTEGER MAX ACCESS read only STATUS current DESCRIPTION NVM 802 1Q flag This variable returns 0 if the Layer 2 802 1Q framing parameter in NVM is OFF else 1 endptNVM 12 Avaya 46xx IP Telephone MIB A 20 Avaya 46xx IP Telephone MIB endptNVL2QAUD OBJECT TYPE SYNTAX INTEGER MAX ACCESS read only STATUS current DESCRIPTION NVM Audio priority This variable returns an integer between 0 and 7 inclusive specifying the Layer 2 802 1Q audio priority value stored in NVM endptNVM 13 endptNVL2QSIG OBJECT TYPE SYNTAX INTEGER MAX ACCESS read only STATUS current DESCRIPTION NVM Signaling priority This variable returns an integer between 0 and 7 inclusive specifying the Layer 2 802 1Q signaling priority value stored in NVM endptNVM 14 endptNVL2QVLAN OBJEC
50. T TYPE SYNTAX INTEGER MAX ACCESS read only STATUS current DESCRIPTION NVM VLAN Identifier This variable returns an integer between 0 and 4095 inclusive specifying the Layer 2 802 1Q VLAN Identifier value stored in NVM endptNVM 15 Avaya 46xx IP Telephone MIB A 21 4600 Series IP Telephone LAN Administrator s Guide endptNVPHY2STAT OBJECT TYPE SYNTAX INTEGER MAX ACCESS read only STATUS current DESCRIPTION NVM Hub flag This variable returns 0 if the endpoint s secondary Ethernet interface parameter in NVM is NOT enabled else 1 endptNVM 16 endptNVLOGSTAT OBJECT TYPE SYNTAX INTEGER MAX ACCESS read only STATUS current DESCRIPTION Event Log flag This variable returns 0 if the endpoint s event logging capability in NVM is currently NOT enabled else 1 endptNVM 17 endptNVAGCHAND OBJECT TYPE SYNTAX INTEGER MAX ACCESS read only STATUS current DESCRIPTION Handset AGC status This variable returns 1 if the endpoint s handset Automatic Gain Control capability in NVM is currently enabled else 0 endptNVM 18 Avaya 46xx IP Telephone MIB A 22 Avaya 46xx IP Telephone MIB endptNVAGCHEAD OBJECT TYPE SYNTAX INTEGER MAX ACCESS read only STATUS current DESCRIPTION Headset AGC status This variable returns 1 if the endpoint s headset Automatic Gain Control capability in NVM is currently enabled else 0 endptNVM 19 endptMaintenance OBJECT IDENTIFIER endpointMIB 3 endptUPGRADESCRI
51. This is a mandatory tag The card element attributes supported by the web browser are as follows unsupported attributes are indicated as such in the Comments column Attribute Value s Description Comments newcontext true Re initializes the browser Clears out the current WML context browser context This entails flee Default is false emptying the navigation stack history and clearing out all variables NOT SUPPORTED WML Document Skeleton C 2 Creating Websites for the 4620 IP Telephone Attribute Value s Description Comments ordered true Specifies the order of card Optional sets a Boolean false content When ordered is value that provides set to true the browser will information on how the display the content in a fixed content of the current card is order When ordered is set arranged Used by the to false the users will browser to organize the decide the order as they display presentation and navigate between content layout If set to true content Default is true is organized in a linear sequence of elements for example a series of ordered or non optional input elements If set to false content is in no natural order for example a series of unordered or optional input elements The default is true NOT SUPPORTED title cdata The title of the card Can be used for title displays SUPPORTED onenterbackward url Occurs when the user SUPPORTED navigates int
52. a small table of contents frame with images for links In general however use of frames is strongly discouraged m lt frameset gt defines an area for a set of frames m lt frame gt defines a single frame in a frameset m lt iframe gt defines an in line frame More detail m lt noframes gt provides a fallback for browsers that don t handle frames If the designer intends to use frames and make these pages available to phone this tag should certainly be employed See the Design Guidelines section for information on displaying frames Forms HTML forms provide the user the ability to enter data into a web browser This data can then be passed on the web server for processing It is difficult to predict what web designers might have in mind for the 4630 IP Telephone Web Browser However all forms related tags have been verified and the results are presented here m lt form gt defines the basic input form and defines the action to be performed when the submit button is selected via the action attribute m lt input gt defines most user input The type attribute defines the type of input to be used The lt button gt tag was created to replace type values of button reset and submit in a cleaner more flexible way Other type values available are checkbox hidden image password radio and text The type value file is useless in the context of this browser since the intent of this control is to allow the user to select a f
53. acilities they may be subject to multiple transcodings The multiple conversions between analog and digital coding result in a deterioration in the voice quality Tandem coding should be avoided wherever possible in any compressed voice system for example minimizing analog trunking on the PBX Overview of Voice over IP 2 2 Overview of Voice over IP VoIP Voice Coding Standards There are a number of voice coding standards The Avaya 4600 Series IP Telephones offer the options described below G 711 which describes the 64 kbps PCM voice coding technique G 711 encoded voice is already in the correct format for digital voice delivery in the public phone network or through PBXs G 729A and G 729B which describe adaptive code excited linear predictive CELP compression that enables voice to be coded into 8 kbps streams Release 1 6 of the 4600 Series IP Telephones provides support for G 711 silence suppression and custom packet loss concealment which can improve audio quality significantly H 323 Standard Internal signaling provides connection control and call progress status information The H 323 standard is used for internal signaling for IP packet voice networks H 323 defines more than simply voice It defines a complete multimedia network voice video data with everything from devices to protocols The H 245 standard links all the entities within H 323 by negotiating facilities among participants and H 323 network elem
54. ag is not supported lt big gt tag The lt big gt tag specifies large font text This tag is not supported lt em gt tag The lt em gt tag specifies emphasized text This tag is not supported lt i gt tag The lt i gt tag specifies italicized text This tag is not supported lt small gt tag The lt small gt tag specifies text using a small font size This tag is not supported lt strong gt tag The lt strong gt tag specifies strongly emphasized text This tag is not supported lt u gt tag The lt u gt tag specifies underlined text For the 4620 Web Access application only links appear underlined This tag is not supported Anchor Elements m lt a gt tag lt a gt elements define lt go gt tasks that require a URL link specification All lt a gt tags will be rendered as underlined All lt a gt nested tags br img are supported One anchors may be rendered is rendered per line The user can select the link by pressing the left Feature Buttons associated with that display line Attribute Value Description Comments href url REQUIRED Defines where SUPPORTED to go when the user selects the link title cdata Defines a text identifying the SUPPORTED link accesskey NOT SUPPORTED lt anchor gt tag lt anchor gt elements define lt go gt tasks that require a URL link specification All anchors are rendered as underlined All lt anchor gt nested tags br go img p
55. ag is shown with a brief description and any physical effects imposed by the browser lt abbr gt indicates an abbreviation Using this tag has no effect lt address gt indicates an address Using this tag has no effect lt acronym gt indicates an acronym The enclosed text is shown in an italic font lt cite gt indicates a bibliographic citation or reference The enclosed text is shown in an italic font lt code gt indicates source code of a program The enclosed text is shown in a monospaced font lt del gt indicates deleted text It is intended to show editorial markup The enclosed text is shown with a line through it lt dfn gt indicates a definition for a term This is normally used with the first appearance of a term in a document The enclosed text is shown in an italic font lt em gt indicates emphasis on a string of text This is the contextual equivalent of using the lt i gt italic tag The enclosed text is shown in an italic font lt ins gt indicates inserted text It is intended to show editorial markup The enclosed text is shown underlined lt kbd gt indicates keyboard input This is similar to the lt code gt tag but with a different contextual intent The enclosed text is shown in a monospaced font lt samp gt indicates literal text The enclosed text is shown in a monospaced font lt strong gt indicates emphasis on some text but in a stronger contextual sense than the lt em gt tag Thi
56. ag tells the browser to add a line break to the text at the point the element is written m lt p gt tag The lt p gt tag specifies a paragraph of text with alignment and line wrapping properties All text data must be contained inside this tag Only lt do gt tags wml and card elements can exist outside of the lt p gt tag When rendered this tag will cause subsequent text to begin on the next line Attribute Value Description Comments align left Aligns the paragraph SUPPORTED right Default is left center mode wrap Sets whether a paragraph Since horizontal scrolling is nonwrap should wrap lines or not not supported all text lines are wrapped WML pages with mode nowrap are ignored and the text will wrap NOT SUPPORTED The following tags are not supported but the content inside the tags will be rendered as normal text m lt table gt tag The lt table gt tag specifies a table This tag is not supported m lt td gt tag The lt td gt tag defines individual cell contents in each row of a defined table This tag is not supported m lt tr gt tag The lt tr gt tag defines each row of a defined table This tag is not supported Text Elements C 4 Creating Websites for the 4620 IP Telephone Text Formatting Tags The following tags are not supported but the content inside the tags will be rendered as normal text lt b gt tag The lt b gt tag specifies bold text This t
57. an be selected Default is false False is used for a single selection tabindex number Sets the tabbing NOT SUPPORTED position for the select element title cdata Sets a title for the list SUPPORTED value cdata Sets the default value SUPPORTED of the variable in the name attribute A single select is rendered with a small square containing a dot A multiple select is rendered as multiple squares blank if there is nothing in them else a lower case x Variable Elements m lt setvar gt tag There are no visual rendering implications with this tag Attribute Value Description Comments name cdata REQUIRED Sets the SUPPORTED name of the variable value cdata REQUIRED Sets the SUPPORTED value of the variable Variable Elements C 14 Creating Websites for the 4620 IP Telephone m lt timer gt tag The timer tag sets a timer that starts counting This tag must be used with lt onevent type ontimer gt to be useful Attribute Value Description Comments value cdata REQUIRED Sets the SUPPORTED default value of the variable defined in the name attribute name nmtoken REQUIRED Names SUPPORTED the variable that is set with the value of the timer Character Entities As with any syntactic language WML has certain characters that have special meaning The two most obvious of these characters are the lt and gt sy
58. apability either the B or C vintage on the csi si and r platforms A Category 5 LAN If the telephones are to be powered from the LAN the LAN must comply with the IEEE 802 3af standard for LAN powering Electrical power provided to each phone by one of the following two sources A Telephone Power Module DC power jack must be ordered separately EEE 802 3af if the LAN supports this powering scheme although the 4630 cannot be powered this way Verify that the 4600 Series IP Telephone package includes the following components 1 telephone set 1AB1C handset 1 H4DU 9 foot long when extended 4 conductor coiled handset cord plugged into the telephone and the handset 1 Category 5 modular line cord for the connection between the IP Telephone and the Ethernet wall plug Non system specific safety and installation documentation Power brick Stylus 4630 IP Telephones only You may need a Category 5 modular line cord for the connection from the 4600 Series IP Telephone to the PC Refer to the 4600 Series IP Telephone Installation Guide The IP telephones work the same on all DEFINITY MultiVantage platforms Hardware Requirements 3 2 Requirements Software Requirements The following software is required for 4600 Series IP Telephones to work properly E DEFINITY MultiVantage Release 8 4 or later software as appropriate The H 323 and IP station customer options mus
59. are saved but otherwise ignored SNMP 2 4 Overview of Voice over IP VoIP More information about SNMP and MIBs can be found in the IETF references listed in Chapter 1 Related Documents Appendix A of this LAN Administration Guide lists the Custom MIB which is also available for download in txt format on the Avaya support website Network Assessment The current technology allows optimum network configurations to deliver VoIP with perceived voice quality close to that of the Public Switched Telephone Network PSTN Not every network is able to take advantage of packet voice transmissions Some data networks have insufficient residual capacity for even compressed voice traffic In addition the usual approach to developing data networks by integrating products from many vendors makes it necessary to test the components for compatibility with Voice over IP traffic It is assumed that your organization has performed a network assessment with or without the assistance of Avaya before attempting to install Voice over IP in order to have a high degree of confidence that the existing data network has the capacity to carry voice packet traffic and is compatible with the required technology A network assessment would include a determination of the following A network audit to review existing equipment and evaluate its capabilities including its ability to meet planned voice and data needs A determination of network objectives in
60. art 2 Logical Link Control ISO IEC 15802 3 1998 ANSIIEEE Std 802 1D 1998 Edition Information technology Telecommunications and information exchange between systems Local and metropolitan area networks Common specifications Part 3 Media Access Control MAC Bridges IEEE Std 802 1Q 1998 IEEE Standards for Local and Metropolitan Area Networks Virtual Bridged Local Area Networks Customer Support For support for your 4600 Series IP Telephones call the Avaya support number provided to you by your Avaya representative or Avaya reseller Information about Avaya products can be obtained at the following URL http www avaya com support Customer Support 1 8 Overview of Voice over IP VoIP Introduction This chapter describes the differences between data and voice networks and the factors that influence the performance of VoIP The installation and administration of 4600 Series IP Telephones on DEFINITY servers and the installation and configuration of DHCP and TFTP are addressed Overview of Voice over IP The 4600 Series IP Telephones allow enterprises to use Voice over IP that is packet switched networks instead of telephony over the Public Switched Telephone Network PSTN However the use of data networks for transmitting voice packets poses the problem that data networks were not designed for the specific qualities required by voice traffic Data and Voice Network Similarities Data and voice networks sha
61. ations security of voice data and or video commu nications is the prevention of any type of intrusion to that is either unauthorized or malicious access to or use of your com pany s telecommunications equipment by some party Your company s telecommunications equipment includes both this Avaya product and any other voice data video equipment that could be accessed via this Avaya product that is networked equipment An outside party is anyone who is not a corporate employee agent subcontractor or working on your company s behalf Whereas a malicious party is anyone including someone who may be otherwise authorized who accesses your telecommunica tions equipment with either malicious or mischievous intent Such intrusions may be either to through synchronous time mul tiplexed and or circuit based or asynchronous character mes sage or packet based equipment or interfaces for reasons of Utilization of capabilities special to the accessed equip ment Theft such as of intellectual property financial assets or toll facility access Eavesdropping privacy invasions to humans e Mischief troubling but apparently innocuous tampering Harm such as harmful tampering data loss or alteration regardless of motive or intent Be aware that there may be a risk of unauthorized intrusions asso ciated with your system and or its networked equipment Also realize that if such an intrusio
62. aya 46xx IP Telephone MIB endptPORTAUD OBJECT TYPE SYNTAX INTEGER MAX ACCESS read only STATUS current DESCRIPTION Transport layer audio port This variable returns the endpoint s transport layer port number for audio currently in use endptDEFINITY 1 endptPORTSIG OBJECT TYPE SYNTAX INTEGER MAX ACCESS read only STATUS current DESCRIPTION Transport layer signaling port This variable returns the endpoint s transport layer port number for signaling currently in use endptDEFINITY 2 endptFEIPADD OBJECT TYPE SYNTAX OCTET STRING MAX ACCESS read only STATUS current DESCRIPTION Audio endpoint address This variable returns a 4 octet string specifying the address of the far end audio endpoint currently in use endptDEFINITY 3 Avaya 46xx IP Telephone MIB A 25 4600 Series IP Telephone LAN Administrator s Guide endptFEPORT OBJECT TYPE SYNTAX INTEGER MAX ACCESS read only STATUS current DESCRIPTION Audio endpoint port number This variable returns the far end endpoint s transport layer port number for audio currently in use endptDEFINITY 4 endptCODECR OBJECT TYPE SYNTAX DisplayString MAX ACCESS read only STATUS current DESCRIPTION Receive codec This variable returns the designation of the Receive codec currently in use i endptDEFINITY 5 endptCODECT OBJECT TYPE SYNTAX DisplayString MAX ACCESS read only STATUS current DESCRIPTION Transmit codec This variable returns the designat
63. cluding the dominant traffic type choice of technologies and setting voice quality objectives The assessment should leave you confident that the implemented network will have the capacity for the foreseen data and voice traffic and can support H 323 DHCP TFTP and jitter buffers in H 323 applications It is important to distinguish between compliance with the minimal VoIP standards and support for QoS which is needed to run VoIP on your configuration Suggestions for Installation and Configuration Reliability and Performance There is a cost performance trade off associated with Voice over IP Greater reliability and improved performance can be obtained through server redundancy and components with higher bandwidth capabilities The reliability and performance of the traditional PBX systems have been very high Although much of the LAN is outside of the control of the PBX there are several points to consider which enhance the reliability and performance of the IP Telephone network Network Assessment 2 5 4600 Series IP Telephone LAN Administrator s Guide All 4600 Series IP Telephones support the tools ping and traceroute These are standard LAN WAN tools for identifying whether two points on a network can communicate with each other and what path a sample communication takes as it traverses the network from one point to the other All 4600 Series IP Telephones will respond appropriately to a ping or a traceroute message sen
64. col used by hosts to request resource reservations throughout a network RSVP compliant hosts send messages through a network to receivers which respond with messages requesting a type of service and an amount of resources e g bandwidth to carry out that service The host is responsible for admitting approving or rejecting denying the request In a QoS context RSVP is used to try to reserve bandwidth in the network for voice calls on a call by call basis If insufficient bandwidth is available for the target voice quality a request to use network bandwidth for a voice call will be rejected RTP Control Protocol RTCP as its name implies is a protocol that provides control functions for Real time Transport Protocol RTP RTP provides end to end network services for real time data such as Voice over IP but does not provide a reservation function nor does it guarantee any level of QoS RTCP supplements RTP by monitoring the quality of the RTP services and can provide real time information to users of an RTP service In a QoS context RTCP is valuable for identifying information such as packet loss 1 way delay how long a packet has to go from source QoS 4 23 4600 Series IP Telephone LAN Administrator s Guide A to destination B jitter etc RTCP itself does not improve QoS but it provides information to you to help identify where problem areas might be You cannot change the telephone s RSVP or RTCP parameters directly on the
65. commended that these tags not be used lt table gt starts a table layout lt caption gt adds a caption to a table The align attribute allows a caption to be placed above or below the table This attribute has no effect in the phone lt tr gt adds a new table row to a table lt th gt adds a header for some column s of a table lt td gt adds a piece of data for some row s and column s of a table lt thead gt defines a set of table header rows The intent of this tag is to provide a set of header rows for each printed page While viewing the page in a browser the header has no more effect than the lt th gt tag What it does provide for the designer is a more logical breakout of the data It is easy to recognize the header area of the table since it is set between the lt thead gt start and end tags lt tbody gt defines the main body of a table when used in conjunction with the lt thead gt and lt tfoot gt tags lt tfoot gt defines a footer for a table This tag may contain multiple rows Like the lt thead gt tag the intent of this tag is to provide a set of footer rows for each printed page Viewing the page in a browser has no additional effect And like the lt thead gt tag this tag provides a logical breakout of the data for the designer lt colgroup gt defines a column group It may be used as a single definition of identical columns or as acontainer for dissimilar columns The span attribute defines what co
66. corded in the IP Address field of Table 4 2 Click the Add button Click the OK button Activating the New Scope Use the following procedure to activate the new scope 1 2 DHCP 4 16 In the DHCP console tree click the IP Telephone Scope created From the Action menu select Activate The small red down arrow over the scope icon disappears indicating that the scope has been activated Server Administration TFTP This section describes how to set up a TFTP server for downloading software updates to the 4600 Series IP Telephones N warnina The files defined by the TFTP server configuration have to be accessible from all IP Telephones Ensure that the filenames match the names in the upgrade script including case since UNIX systems are case sensitive NOTE You can use any TFTP application you want However we strongly recommend using the TFTP application available for free download at www avaya com support The site also contains instructions for installing and configuring the Avaya TFTP server TFTP Generic Setup The following phases are involved in setting up a TFTP server m Install the TFTP server software The section below describes how to install and configure Avaya s TFTP application Configure the file path parameter to the directory where the files are to be stored This is the file path in line 6 of Table 4 2 For increased security it is also recommended that you disable the ability to upload
67. d the loss confirmed by the RTP sequence number Packetization Delay No data or an integer number of milliseconds The number reflects the amount of delay in received audio packets and includes any look ahead delay associated with the codec One way Network Delay No data or an integer number of milliseconds The number is one half the value RTCP computes for the round trip delay Network Jitter An integer number of milliseconds reporting the average Compensation Delay delay introduced by the telephone s jitter buffer In addition based on the current values for the above parameters the Network Audio Quality Screen presents the user with a qualitative assessment of the overall audio quality currently being experienced This assessment is based on separate evaluations of the Packet Loss and the total Network Delay the sum of Packetization Delay One way Network Delay and Network Jitter Compensation Delay and consideration of the codec in use The implication of this information for LAN administration depends of course on the values reported by the user and the specific nature of your LAN topology loading QoS administration etc The major use for this information is to give the user an idea of how network conditions are affecting the audio quality of the current call It is assumed you have more detailed tools available for troubleshooting the LAN RSVP and RTCP Resource ReSerVation Protocol RSVP is an IETF standard proto
68. da technical specifications were met It does not imply that Industry Canada approved the equipment Le Pr sent Appareil Nom rique n met pas de bruits radio lec triques d passant les limites applicables aux appareils num riques de la class A pr scrites dans le reglement sur le brouillage radio lectrique dict par le Industrie Canada Trademarks DEFINITY is a registered trademark of Avaya Inc MultiVantage is a trademark of Avaya Inc Ordering Information Call Avaya Publications Center U S and Canada Voice 1 800 457 1235 Outside U S and Canada Voice 1 410 568 3680 U S and Canada Fax 1 800 457 1764 Outside U S and Canada Fax 1 410 891 0207 Write GlobalWare Solutions 200 Ward Hill Avenue Haverhill MA 01835 USA Attention Avaya Account Manager Email _ totalware gwsmail com For additional documents refer to the section in About This Guide titled Related Documents An online copy of this and other related Avaya product documentation can be found at http www avaya com support Obtaining Products To learn more about Avaya products and to order products access the Avaya web site at http www avaya com Or call the following numbers customers 1 800 451 2100 account executives 1 888 778 1880 voice or 1 888 778 1881 fax European Union Declaration of Conformity The CE mark affixed to the equipment means that it con forms to the referenced European Union EU Directives listed below E
69. dhe 4 4 DEFINITY Releases 9 9 5 10 and MultiVantage Release 11 4 4 DHCP and TRIP ieie Ay Bee ha a adm ad 4 4 Software Checklist colas iaa a keh te bin Pare bas dad 4 5 Required Network Information et tenga iw wal Gobet act hea 4 5 DHCP ut ds y A Ade ES 4 6 Choosing a DHCP Configuration cours a beh eehatwns 4 6 DHCP Software Alternatives o oooooocorornnona eee ee 4 6 s DAHCP G nerie Set as tara eg eae Sats Sela e RES 4 7 a Windows NT 4 0 DHCP Server 0 0 cece eee een eee eee 4 9 a Windows 2000 DHCP Server cas wind Baek ara ee BS eek ee exes 4 13 TETP a ets eta Simi dees Ane de oe ies coa PS ed ritos 4 17 TETP Generic Setup sucias 4 17 a Avaya TETP Suite Prol rca dic o eke ae 4 17 4600 Series IP Telephone Scripts and Application Files 4 18 a Contents of the Upgrade Script s a cla See RE OS REN ee eats 4 19 QOS 2a s dninrars Eer RE 4 20 a IEEE 802 1D and 802 1Q 22 wise te a SOB ee ee See Sea es SON 4 20 mS EPA cars kta ocesev tart araueseder ai 4 21 a UDP Port Selection ia pil aay Reset et bea occa a Mt oe 4 22 a QoS with 4620 and 4630 IP Telephones 000 cece eee eee 4 22 a RSVPa d IG ae E a ee en er are a 4 23 Administering Options for the 4600 Series IP Telephones 4 24 TOC Table of Contents a DNS Addressing sy ros aa pew 4 24 a Customizing the Site Specific Option Number SSON 55 4 25 a Entering Opt
70. e ReSerVation Protocol VI September 1997 by R Braden L Zhang S Berson S Herzog and S Jamin RFC 2205 ITU Documents The following documents are available for a fee from the ITU web site http www itu int Recommendation G 711 Pulse Code Modulation PCM of Voice Frequencies November 1988 Recommendation G 729 Coding of speech at 8 kbit s using Conjugate Structure Algebraic Code Excited Linear Prediction CS ACELP March 1996 Annex A to Recommendation G 729 Reduced complexity 8 kbit s CS ACELP speech codec November 1996 Annex B to Recommendation G 729 A silence compression scheme for G 729 optimized for terminals conforming to Recommendation V 70 November 1996 Recommendation H 225 0 Call signalling protocols and media stream packetization for packet based multimedia communications systems February 1998 Recommendation H 245 Control protocol for multimedia communication February 1998 Recommendation H 323 Packet based multimedia communications systems February 1998 Related Documents 1 7 4600 Series IP Telephone LAN Administrator s Guide ISO IEC ANSI IEEE Documents The following documents are available for a fee from the ISO IEC standards web site http Iwww iec ch International Standard ISO IEC 8802 2 1998 ANSI IEEE Std 802 2 1998 Edition Information technology Telecommunications and information exchange between systems Local and metropolitan area networks Specific requirements P
71. e TFTP Server address es in the string value Use the same TFTPSRVR value format as discussed in the TFTP Generic Setup section For example if you had a TFTP server at IP address ZZZ 22Z ZZZ 2ZZ and a second TFTP server at address tftpserver yourco com in the string value enter ZZZ ZZZ 22Z 2ZZZ t tpserver yourco com Also under the Available Options check the 176 Site Specific Options checkbox Click the Add button and then the Edit Array button The IP Address Array Editor dialog box is displayed Enter the IP Address es for the TFTP Server s supporting the IP Telephones Click the OK button The Predefined Options and Values dialog box is displayed DHCP 4 15 4600 Series IP Telephone LAN Administrators Guide 10 11 12 13 14 15 16 17 Click the OK button The Predefined Options and Values dialog box is closed leaving the DHCP dialog box enabled Expand the newly created scope to reveal its Scope Options Click Scope Options and select Action gt Configure Options from the menu In the General tab page under the Available Options check the 176 Site Specific Options checkbox In the Data Entry box enter the DHCP IP telephone option string as described in DHCP Generic Setup on page 4 7 NOTED You can enter the text string directly on the right side of the Data Entry box under the ASCII label From the list in Available Options check option 003 Router Enter the gateway router IP address as re
72. eSerVation Protocol used by hosts to request resource reservations throughout a network RTP Control Protocol monitors quality of the RTP services and can provide real time information to users of an RTP service Real time Transport Protocol provides end to end services for real time data such as voice over IP Transmission Control Protocol Internet Protocol a network layer protocol used on LANs and internets Document Organization 1 3 4600 Series IP Telephone LAN Administrator s Guide TFTP Trivial File Transfer Protocol used to provide downloading of upgrade scripts and application files to the IP Telephones UDP User Datagram Protocol a connectionless transport layer protocol VLAN Virtual LAN Conventions Used in This Guide This guide uses the following textual symbolic and typographic conventions to help you interpret information Symbolic Conventions NOTE This symbol precedes additional information about a topic This information is not required to run your system N caution This symbol is used to emphasize possible harm to software possible loss of data or possible service interruptions Typographic Conventions This guide uses the following typographic conventions command Words printed in this type are commands that you enter into your system device Words printed in this type indicate parameters associated with a command for which you must substitute the appropriate value For example
73. ed value Invalid values will cause the data to be ignored for that name Customizing the SSON will affect all telephones associated with that DHCP server Entering Options via the Telephone Dialpad Chapter 3 of the 4600 Series IP Telephone Installation Guide details how to use the local administrative options To customize any or all of the QoS parameters locally follow the QoS Option Setting procedure in Chapter 3 of the 4600 Series IP Telephone Installation Guide To enable or disable the secondary Ethernet hub locally follow the Secondary Ethernet Hub Interface Enable Disable procedure in Chapter 3 of the 4600 Series IP Telephone Installation Guide To view the 4600 IP Telephone system parameters refer to Chapter 5 The View Administrative Option page 5 8 Table 4 4 4600 Series IP Telephone Customizable System Parameters Parameter Name Default Value Description and Value Range DNSSRVR Null Text string containing the IP address of one or more DNS servers at least one of which must be a valid non zero dotted decimal address DOMAIN Null Text string containing the domain name to be used when DNS names in system values are resolved into IP addresses IRSTAT 1 Text string containing status of Infrared interface O off disabled 1 on enabled L2Q 0 802 1Q framing 1 on or 0 off L2QAUD 6 Layer 2 audio priority value 0 to 7 L2QSIG 6 Layer 2 audio priority value 0 to 7
74. eeds to be renewed by the device Click the Next button The Configure DHCP Options dialog box is displayed 12 13 14 15 16 Server Administration Click the No I will activate this scope later radio button The Router Default Gateway dialog box is displayed For each router or default gateway enter the IP address and click the Add button When you are done click the Next button The Completing the New Scope Wizard dialog box is displayed Click the Finish button You new scope is added under your server in the DHCP tree It is not yet active and will not assign IP Addresses Highlight the newly created scope and select Action gt Properties from the menu Under Lease duration for DHCP clients select Unlimited and then click the OK button Z warnine IP Address leases are kept active for varying periods of time To avoid having calls terminated suddenly make the lease duration unlimited Adding DHCP Options Use the following procedure to add DHCP options to the scope you created in the previous procedure 1 On the DHCP window right click the Scope Options folder under the scope you created in the last procedure A drop down menu is displayed Click the Configure Options option The Scope Options dialog box is displayed In the General tab page under the Available Options check the 066 Boot Server Host Name Options checkbox The String Value dialog box is displayed Enter th
75. elephone LAN Administrator s Guide endptDIRTELNUM OBJECT TYPE SYNTAX DisplayString MAX ACCESS read only STATUS current DESCRIPTION Directory Phone Number Label This variable returns a string specifying the LDAP Directory s Telephone Number Field Label to be used for the 4630 s Directory application i endptAdvApps 5 endptDIRSRCHTIME OBJECT TYPE SYNTAX INTEGER MAX ACCESS read only STATUS current DESCRIPTION Directory Search Duration This variable returns an integer specifying the maximum number of seconds the LDAP Directory should be searched before reporting completion or failure of the search endptAdvApps 6 endptDIRSRVRPWD OBJECT TYPE SYNTAX DisplayString MAX ACCESS read only STATUS current DESCRIPTION Directory Access Password This variable returns a string specifying the password used for accessing the LDAP Directory The null strong is returned if no password has been specified endptAdvApps 7 Avaya 46xx IP Telephone MIB A 32 Avaya 46xx IP Telephone MIB endptDIRUSERID OBJECT TYPE SYNTAX DisplayString MAX ACCESS read only STATUS current DESCRIPTION Directory Access User ID This variable returns a string specifying the User identity used for accessing the LDAP Directory The null strong is returned if no user ID has been specified endptAdvApps 8 endptDIRCODING OBJECT TYPE SYNTAX DisplayString MAX ACCESS read only STATUS current DESCRIPTION Directory Coding Scheme This variable
76. emplate Occurs when the time expires SUPPORTED The template element creates code that is inserted into all cards in a single deck The nested tags are as follows go noop prev and refresh There are no visual implications for supporting the lt onevent gt tag Attribute Value Description Comments type onenterbackward REQUIRED Specifies SUPPORTED onenterforward the type of the onpick onevent element ontimer Event Elements C 9 4600 Series IP Telephone LAN Administrator s Guide lt postfield gt tag The postfield tag is used to set a name value pair that can be transmitted to an origin server Source of the request during a URL request The name is set by the name attribute and must be a valid WML variable name The value is set by the value attribute There are no visual rendering implications with this tag Attribute Value Description Comments name cdata REQUIRED The name of SUPPORTED the field value cdata REQUIRED The value of SUPPORTED the field Task Elements m lt go gt tag The go element can contain one or more postfield elements If the destination of a go element is a card within the same deck all of the postfield elements will be ignored The go element can also contain one or more setvar elements Unlike postfield elements there are no destination limitations on passing information contained in the setvar elements The lt go gt nes
77. encoded dotted decimal IP address by checking the contents of DHCP Option 6 as indicated in DHCP Generic Setup page 4 7 At least one address in Option 6 must be a valid non zero dotted decimal address otherwise DNS will fail The text string in the system parameter DOMAIN Option 15 see Table 4 4 is appended to the address es in Option 6 before the telephone attempts to resolve the DNS address If Option 6 contains a list of DNS addresses they are queried in the order given if no response is received from previous addresses on the list Alternatively to administering DNS via DHCP you may specify the DNS server and or Domain name in the TFTP script file in which case you should SET the values for DNSSRVR and DOMAIN first then you may use those names later in the script NOTED If Options 6 and 15 are appropriately administered with DNS servers and Domain names respectively MCIPADD and TFTPSRVR settings need not be specified in the Site Specific Option string Administering Options for the 4600 Series IP Telephones 4 24 Server Administration Customizing the Site Specific Option Number SSON As discussed in DHCP Generic Setup on page 4 7 the SSON defined to be 176 for the 4600 Series IP Telephones can be set to a string For each system parameter listed in Table 4 4 that you want to include append the following to the SSON string a comma followed by name value where name is a parameter name and value is its associat
78. endpointMIB 1 endptMARKET OBJECT TYPE SYNTAX DisplayString MAX ACCESS read only STATUS current DESCRIPTION ID designation This variable returns a string specifying domestic or export n endptID 1 endptMODEL OBJECT TYPE SYNTAX DisplayString MAX ACCESS read only STATUS current DESCRIPTION Model identifier This variable returns a string of up to 8 ASCII characters endptlD 2 endptMCIPADD OBJECT TYPE SYNTAX DisplayString MAX ACCESS read only STATUS current DESCRIPTION List of call server addresses This variable returns a sequence of IP addresses in dotted decimal or DNS format and separated by commas of call server IP addresses available for use n endptlD 3 Avaya 46xx IP Telephone MIB A 2 Avaya 46xx IP Telephone MIB endptMCIPINUSE OBJECT TYPE SYNTAX IpAddress MAX ACCESS read only STATUS current DESCRIPTION Call server address This variable returns a 4 octet string specifying the IP address of the call server currently in use endptID 4 endptUCPORT OBJECT TYPE SYNTAX INTEGER MAX ACCESS read only STATUS current DESCRIPTION Transport layer port number This variable returns an integer specifying the port number in use by the current call server endptID 5 endptPHONESN OBJECT TYPE SYNTAX DisplayString MAX ACCESS read only STATUS current DESCRIPTION Housing serial number This variable returns a string of up to 18 ASCII characters specifying the serial number on the
79. ents The H 323 standard makes G 711 PCM compression the default form of compression All other compression formats are optional DHCP Dynamic Host Configuration Protocol DHCP allows a server to assign IP addresses and other parameters to devices such as the 4600 Series IP Telephones on an as needed basis This eliminates the need to configure each end station with a static IP address The DHCP application also passes information to the 4600 Series IP Telephone identifying the IP Addresses of the PBX and the TFTP server and the path to the upgrade script and the application file on the TFTP server For further information refer to DHCP and TFTP Servers on page 2 7 and DHCP on page 4 6 TFTP During the installation and if necessary during the reset of the 4600 Series IP Telephones the upgrade script and potentially the application file are downloaded from the Trivial File Transfer Protocol TFTP server to each IP Telephone simplifying the software upgrade process For further information refer to DHCP and TFTP Servers on page 2 7 and TFTP on page 4 17 Overview of Voice over IP 2 3 4600 Series IP Telephone LAN Administrator s Guide NAT A Network Address Translator is an application that can be administered between your network and the Internet The NAT translates network layer IP addresses so your local intranet IP addresses can duplicate global Internet addresses A detailed discussion of NAT is beyond the scope of this doc
80. ephone but the user must confirm the information In either case manual intervention is required The telephone and the switch exchange more messaging with the expected result that the telephone is appropriately registered on the switch More details about the installation process are available in the 4600 Series IP Telephone Installation Manual and in Chapter 3 of this document Initialization Process 2 9 4600 Series IP Telephone LAN Administrator s Guide Initialization Process 2 10 Requirements Introduction The 4600 Series IP Telephones use Internet Protocol IP technology with Ethernet line interfaces The IP telephones supplement the existing DEFINITY MultiVantage IP Solutions platform This feature provides the user with the capability to natively administer and maintain the new 4600 Series IP Telephones The 4600 Series IP Telephones provide support for DHCP and TFTP over IPv4 UDP which enhance the administration and servicing of the phones These phones use DHCP to obtain dynamic IP addresses and TFTP to download new versions of software for the phones The 4600 Series IP Telephones provide the ability to have one connection on the desktop for both the telephone set and the PC using the telephone s built in hub Hardware Requirements Before plugging in the 4600 Series IP Telephone verify that all of the following requirements have been met Failure to do so will prevent the telephone from working and ma
81. equires a User ID and password for access to the Directory Text string for Directory Server Password which should be modified if the LDAP server requires a User ID and password for access to the Directory Text string identifying the character set used by the LDAP directory Besides the default value ASCII is the other valid value Directory LDAP Port the port used to exchange LDAP messages with the server Text string identifying whether the 4630 phones are allowed to have the Stock Ticker Application 1 is the default in the 4630 0 disables the Stock Ticker Application Text string identifying the character set used by the Voice Mail Server Application Besides the default value other supported values include Latin 1 and Unicode Note that Unicode includes support only for the Latin characters of Unicode Parameter Name Default Value Status Server Administration Description and Value Range VMLHOME Null Mandatory Web Access Application Parameters WEBHOME Null Mandatory WEBPROXY Null Optional WEBEXCEPT Null Optional WEBPORT 80 Optional Text string containing the URL of the home page for the Voice Mail Application Text string containing the URL of the home page for the Web Access application Text string containing the IP address in dotted decimal or DNS format of an HTTP proxy server This parameter is optional if the web pages to be accessed by
82. event element An example of noop is to use a lt do gt tag to add a Back link to the card When users click on the Back link generally they should be taken back to the previous card However the lt noop gt tag prevents this operation when the user clicks on the Back link nothing happens m lt prev gt tag The prev tag specifies navigation to the previous URL in the history m lt refresh gt tag The refresh tag specifies a refresh task whereby the whatever card is being displayed will be refreshed This task specifies the need for an update of the user agent context as specified by the contained lt setvar gt elements This tag can only be nested inside an anchor do or onevent element Xml lang is not an associated attribute User visible side effects of the update can occur during the processing of the lt refresh gt Input Elements m lt input gt tag supported The input tag specifies a point where the user is prompted to enter text Attribute Value Description Comments name nmtoken REQUIRED The name of the SUPPORTED variable that is set with the result of the user s input emptyok true Sets whether the user can SUPPORTED false leave the input field blank or not Default is false Input Elements C 11 4600 Series IP Telephone LAN Administrator s Guide Attribute Value Description Comments format oie Fah nf Sets the data format for the input fie
83. ey provide sets of text which are easy for the eye to process they can quickly become cumbersome if misused in this browser Both width and height are limited so the data provided in the table cells should be short pieces of text Beyond that the page designer should come up with a different model for presenting the data possibly using lists and divisions Lists lt ol gt starts an ordered list This provides a list with some type of numbering upper case letters lower case letters digits upper case roman numerals lower case roman numerals Setting the type attribute is ignored in the browser lt ul gt starts an unordered list This provides a list with bullets to the left of each item lt li gt adds an item to an ordered or unordered list lt dl gt starts a definition list This is a list with two fields per list item The first is a term and the second is the term s definition Browser Features and Behavior B 5 4600 Series IP Telephone LAN Administrator s Guide Tables lt dt gt adds a new definition term to a definition list lt dd gt adds a new term definition to a definition list The new HTML 4 0 table tags lt thead gt lt tbody gt and lt tfoot gt are all implemented These tags are intended primarily to allow printed pages to have headers and footers appear on each page when the table is longer than a single page Since the 4630 IP Telephone Web Browser does not provide the ability to print it is re
84. f desired The 4630 IP Telephone has a maximum of 8Kilobytes of data available for cookie storage Design Guidelines This section presents guidelines for developing a good model that effectively presents web pages to be viewed on the 4630 IP Telephone Browser The biggest challenge in designing pages for this browser is the limited amount of space available for viewing the pages The 4630 IP Telephone screen is a 1 4 VGA display Part of that screen is lost to the browser by the main controls of the 4630 IP Telephone Thus page layout must be done effectively and efficiently so as to avoid causing more space to be lost through additional screen controls such as scrollbars Font sizing will make or break the usability of a page A balance must be found between fitting as much text as is possible and allowing users to read the text without straining their eyes Fixed Width Objects One of the primary functions of a web browser is to present text wrapped at the right or left when dealing with internationalization border of the browser window The browser always attempts to avoid adding a horizontal scrollbar However if fixed width objects such as tables and pre formatted lt pre gt tags text are used the browser makes wrapping a secondary priority to presenting the data exactly as the HTML dictated Web browsers do not resize themselves larger when scrollbars are added Thus if there are more lines of text than can fit in the height of
85. gestions for designing websites for viewing on the 4620 lt is intended for 4620 IP Telephone Web Browser web page designers and assumes readers are somewhat familiar with WML This Appendix serves the following functions m Presents the portions of WML that have been implemented in the 4620 IP Telephone Web Access application including any limitations or non standard implementations m Provides considerations for developing effective web pages to be viewed in the browser This Appendix is not intended to provide technical details on setting up a web server nor does it provide information on web server technologies Finally this document is not intended to provide an introduction to web browser protocols or technologies General Background The 4620 Telephone has a 168 pixel by 132 pixel four gray scale LCD display The area of the display available for presenting a WML web page to the user is 168 pixels across by 96 pixels in height arranged in 6 rows each 16 pixels in height In addition the top row will display the web page title if any and the bottom row presents up to four softkey labels at one time eacha maximum of 6 characters that are used for lt do gt tags The data types and other features supported in this browser include a WML1 2 m HTTP 1 1 A chart at the end of this Appendix summarizes the more detailed information that follows NOTED Unsupported WML 1 2 tags will not be rendered and will not cause the browser to
86. gs scr or 46xxxsettings txt see NOTE below This file must consist of SET commands one per line in this format SET parameter_name value 4600 Series IP Telephone Scripts and Application Files 4 18 Server Administration where parameter_name and value are as defined in Tables 4 4 4 5 and 4 6 Invalid values cause the specified value to be ignored for the associated parameter_name the default value is retained NOTED Most Windows systems interpret the file extension scr as a screen saver The 4600 IP Telephones originally used scr to indicate a script file but starting with Release 1 7 the file name can also have the extension txt NOTED If you choose to create a custom parameter file you can edit the last line of the Avaya provided default script file to be GET 46xxxsettings txt NOTED All values should be text strings even if the data itself is numeric a dotted decimal IP address etc NOTED You are encouraged not to alter the Avaya provided upgrade script file If Avaya changes the file in the future to accommodate new features or functionality any changes you might have made would be lost You are strongly encouraged to use the 46xxsettings scr file to manage your customization NOTED The GET command causes the telephone to use TFTP to attempt to download the file specified in the GET command This file is assumed to be at the same directory as the current upgrade script file If the file specified in the GET com
87. guration 000 cee eee 2 5 a Reliability and Performance aici ee ORG be Ee eed Bye ae es 2 5 a IP Address Lists and Station Number Portability ooo oooooo 2 6 a DOOUNILY 3 tect ohh om dt ced ued mom Gdathewt ae cane aad anne tee es 2 6 4600 Series IP Telephones s lt c0 feeds vain era s a 2 7 a Dual Connection Architecture 00 0 eee 2 7 a Single Connection Architecture oooococcocooccn ees 2 7 Registration and Authentication 0 0 eee 2 7 TOC v 4600 Series IP Telephone LAN Administrators Guide vi ESO A a Say ow et 2 7 a WAN Considerations 0 pinte os e es 2 7 w DHCP and TFTP Servers is cr a date 2 7 Initialization PTOCESS cvs ban cias e eee ds 2 8 a Step 1 Telephone to Network oooocococcocooorr eee 2 8 a Step 2 DHCP Server to Telephone ooococccococcono ees 2 8 a Step 3 Telephone and TFTP Server 0 0 cece ee 2 9 Step 4 Telephone and the DEFINITY MultiVantage Call Server 2 9 Requirements IMMOGUGHON cue id a Yala ec Rae ae Satna an e leida 3 1 Hardware Requirements ooo coro be eee ese di da 3 1 Software Requirements 23 ance indeS dees eam o ta 3 3 Server Administration Introduction sess By saa iB A BN te et ae tins Pa ee ee ed 4 1 Administering 4600 Series IP Telephones on DEFINITY MultiVantage Servers 06 00 0c ev cece eeu essa ewes evews 4 4 a DEEFINITY Release 8 4 oS irae hehe dt eee ia eM a
88. he designer to update font changes and runs the risk of failing to make the change everywhere By using a single external style sheet consistency in the pages is managed Defining fonts may be done in a static external style sheet or by dynamically generating a style sheet using some form of server side application such as a CGI script or a Java servlet Using dynamic generation of a style sheet allows the server to decide per user what font size to use This in turn allows the user to notify the server to change the font size All HTML pages would have an external style sheet reference which is another server side executable This executable would dynamically generate font information based on the cookie form component or configuration value relative to the IP address of the phone Using a static external style sheet makes page development and testing much easier since how it appears to the designer would be how it appears to the reader Allowing the user to choose a font size forces more work on the designer to verify that all fixed size items appear acceptably Maintaining Context Given the small working area it is easy for the user to become lost Headings will often not be in view and the user if distracted by other work can lose their sense of context Style sheets may be used to help maintain this sense of context through color The lt div gt and lt span gt tags are intended to provide page designer defined content based style
89. he lt p gt tag lt br gt indicates that a breakpoint should be inserted A newline is inserted between previous text and text following the lt br gt tag lt pre gt indicates that the following text should have no formatting rules applied to it This implies that no wrapping will be applied to this text which may result in a horizontal scrollbar being added to view the text lt hr gt indicates that a newline and a horizontal rule line should be inserted between the previous text and text following the lt hr gt tag lt blockquote gt indicates that the following text is a quote and should be offset in some way The embedded text is shown with newlines before and after the text and spacing to the left and right Within that block of text normal wrapping rules are applied lt q gt indicates that the following text is a short quote and should be shown in double quotes according to documentation This text appears as normal text with no physical identifying indications lt h1 gt lt h6 gt indicate heading sections Each level is one point smaller than the previous level with lt h1 gt being the largest The section titled Maintaining Context contains design guidelines for maintaining user context Lists and Tables For presentation of data in a logical format lists and tables are two of the more important sets of tags Since space is at a premium in the browser tables should be used with discretion While th
90. he 4600 Series IP Telephones and the servers The 4600 Series IP Telephone product line is a supplement to Avaya s IP Solutions platform NOTED Unless otherwise indicated references in this document to the DEFINITY server also refer to the MultiVantage media servers Intended Audience This document is intended for personnel administering the DHCP and TFTP servers to support the 4600 Series IP Telephones and those administering the Local Area Network LAN itself A CAUTION Many of the products mentioned in this document are not supported by Avaya Care should be taken to ensure there is adequate technical support available for the TFTP and DHCP servers If the TFTP or DHCP servers are not functioning correctly the 4600 Series IP Telephones may not operate correctly About This Guide 1 1 4600 Series IP Telephone LAN Administrator s Guide Document Organization The guide contains the following sections Chapter 1 Introduction Chapter 2 Overview of Voice over IP VoIP Chapter 3 Requirements Chapter 4 Server Administration Chapter 5 Troubleshooting Guidelines Appendix A Avaya 46xx IP Telephone MIB Appendix B Creating Websites for the 4630 IP Telephone Appendix C Creating Websites for the 4620 IP Telephone Change History Issue 1 0 Issue 1 1 Issue 1 5 Issue 1 6 Issue 1 7 Document Organization 1 2 Provides an overview of the 4600 Series IP Telephone Administrator s docu
91. hones As of Release 1 7 both the 4620 and 4630 IP Telephones provide information to the end user about network audio quality that may be of use to the LAN Administrator For specific information see QoS with 4620 and 4630 IP Telephones on page 4 22 SNMP Simple Network Management Protocol SNMP is a family of standards based protocols and procedures to allow vendor independent management of data networks Using a simple set of protocol commands an SNMP compliant device will store information in standard format in one or more Management Information Bases MIBs In general devices will support the standards specific MIB termed MIB II In addition devices may define one or more custom MIBs that contain information about the specifics of the device Release 1 1 of the 4600 Series IP Telephones is fully compatible with SNMPv2c a later version of SNMP and with Structure of Management Information Version 2 SMlv2 although the telephones will respond correctly to queries from entities that comply with earlier versions of SNMP such as SNMPv1 Fully compatible means that the telephones will respond to queries directed either at the MIB II or the Custom MIB The 4600 Series IP Telephone Custom MIB is read only values therein cannot be changed externally via network management tools Similarly although the 4600 Series IP Telephone s MIB II has read write permissions in accordance with the standard to improve security any writes to MIB II
92. ide 555 233 781 This document provides detailed information about using the 4620 IP Telephone m 4624 IP Telephone User Guide 555 233 768 Int l 555 233 771 This document provides detailed information about using the 4624 IP Telephone m 4630 IP Telephone User Guide 555 233 764 This document provides detailed information about using the 4630 IP Telephone The following documents provide standards relevant to IP Telephony IETF Documents The following documents are available for free from the IETF web site http www ietf org rfc html Requirements for Internet Hosts Communication Layers October 1989 by R Braden STD 3 RFC 1122 Requirements for Internet Hosts Application and Support October 1989 by R Braden STD 3 RFC 1123 Internet Protocol IP September 1981 by Information Sciences Institute STD 5 RFC 791 as amended by Internet Standard Subnetting Procedure August 1985 by J Mogul and J Postel STD 5 RFC 950 Broadcasting Internet Datagrams October 1984 by J Mogul STD 5 RFC 919 Broadcasting Internet Datagrams in the Presence of Subnets October 1984 by J Mogul STD 5 RFC 922 User Datagram Protocol UDP August 28 1980 by J Postel STD 6 RFC 768 Transmission Control Protocol TCP September 1981 by Information Sciences Institute STD 7 RFC 793 Domain Names Concepts and Facilities DNS November 1987 by P Mockapetris STD 13 RFC 1034 Domain Names Implementation a
93. ile on their local disk m lt button gt defines a button that the user may select This behaves much like the lt input type button gt tag except that the physical appearance is three dimensional and any text image or combination may be displayed in the button m lt fieldset gt encapsulates a section of a form s contents to create a group of related form controls The phone s browser puts a simple box around the fieldset m lt label gt associates a relationship between a form control and one or more text labels Labels may be tied to form controls by the for attribute in the label and the id attribute in the form control They may also be tied by embedding the form control inside the lt label gt tag for example lt label gt Name lt input type text id name gt lt label gt m lt legend gt gives a label to a lt fieldset gt tag This label appears at the top of the fieldset section of the form with a line separating the legend from the rest of the fieldset m lt optgroup gt provides nested cascading menus to the user This doesn t seem to work Browser Features and Behavior B 8 Creating Websites for the 4630 IP Telephone lt option gt defines the values available in a lt select gt scrolling list or drop down menu m lt select gt defines scrolling lists and drop down menus m lt textarea gt provides free form user input and display This provides a scrolled text area for the user to read or type text
94. ill copy that port A related parameter is PORTAUD which is the RTP port used by the switch In accordance with standards RFC 1889 and 1890 the IP Telephone uses a default value for PORTAUD of 5004 MCPORT and PORTAUD are both administrable see Administering Options for the 4600 Series IP Telephones on page 4 24 QoS with 4620 and 4630 IP Telephones As of Release 1 7 both the 4620 and 4630 telephones offer the end user an opportunity to monitor network audio performance while on a call The user guides for each phone go into specific details on how the user gets to the appropriate screen this document tells you what the end user can see and what it means Specifically the following parameters are displayed in real time to users on the appropriate screens while on a call Parameter Possible Values Audio Connection Present Yes if a receive RTP stream has been established No if a receive RTP stream has not been established Received Audio Coding G 711 or G 729 Silence Suppression Yes if the telephone knows the far end has silence suppression Enabled No if the telephone knows the far end has silence suppression Disabled or the telephone does not know either way QoS 4 22 Server Administration Parameter Possible Values Packet Loss No data or a decimal percentage Late and out of sequence packets are counted as lost if they are discarded Packets are not counted as lost until a subsequent packet is received an
95. image may be scaled down by the browser by setting the width and height attributes of the lt img gt tag The designer may instead choose to scale the images when setting up the web site This avoids forcing the browser to deal with the sizing using the width and height attributes scales the image after it is downloaded by the browser and speeds up downloading of the images Finally reducing the size of the image reduces the amount of memory used Animated GIF images are a bad idea since they use up quite a bit of memory Additionally because of the persistence of the LCD screen animated images tend to smear in the browser and lose their effectiveness Hence animated GIFs are considered not supported with this phone Frames While frames provide a useful method of browsing a series of pages via a contents frame and a document text frame they also use up real estate just like scrollbars Even if the frame decorations were all turned off the frame containing the majority of the document text now suffers the problems discussed above the width of the frame is smaller and the chances of adding a horizontal scrollbar have increased Additionally a single line of text will have fewer characters viewable and the page becomes even more difficult to read and comprehend Using simple navigation buttons at the top and bottom of the page or even at the top and bottom of each section should make up for the missing contents frame The interaction
96. ion of the Transmit codec currently in use endptDEFINITY 6 Avaya 46xx IP Telephone MIB A 26 Avaya 46xx IP Telephone MIB endptUCPC OBJECT TYPE SYNTAX INTEGER MAX ACCESS read only STATUS current DESCRIPTION Jitter compensation packet count This variable returns the Jitter compensation packet count currently in use between 0 and 20 inclusive endptDEFINITY 7 endptTMSEC OBJECT TYPE SYNTAX INTEGER MAX ACCESS read only STATUS current DESCRIPTION Transmit buffer fill level This variable returns the transmit buffer minimum fill level in msec currently in use endptDEFINITY 8 endptNVPHONEXT OBJECT TYPE SYNTAX DisplayString MAX ACCESS read only STATUS current DESCRIPTION Endpoint s phone extension This variable returns a text string identifying the endpoint s extension in free text format The default value is NULL endptDEFINITY 9 Avaya 46xx IP Telephone MIB A 27 4600 Series IP Telephone LAN Administrator s Guide endptL2QBBE OBJECT TYPE SYNTAX INTEGER MAX ACCESS read only STATUS current DESCRIPTION 802 1Q BBE priority value This variable returns an integer between 0 and 7 inclusive specifying the far end endpoint s Layer 2 Better than Best Effort audio priority value endptDEFINITY 10 endptDSCPBBE OBJECT TYPE SYNTAX INTEGER MAX ACCESS read only STATUS current DESCRIPTION DSCP BBE priority value This variable returns an integer between 0 and 7 inclusive specifying
97. ions via the Telephone Dialpad 00 e eee eee eee 4 25 a Customizing the 4630 IP Telephone 0 0c eee eee 4 26 a 4630 Backup Restore 92 6 2 3186 sateen ee os aa Ga eae eae oes dal 4 30 w Call LOG Arohive 23 4 scs ete eee Oe ah oer ae A ca 4 32 a Customizing the 4620 IP Telephone 0 0 cee eee eee 4 32 5 Troubleshooting Guidelines INOCUIDAD aa 5 1 EMONCONAM NS gt Guti A a a eae a et Coes 5 1 The View Administrative Option 0 00 eee 5 8 Error Messages iaa nr so dei Bathe 5 9 Appendix A Avaya 46xx IP Telephone MIB Appendix B Creating Websites for the 4630 IP Telephone IFTFOGUGTION A id B 1 General Background ec 245 05 Agee see Sag aera red uae ere B 1 Browser Features and Behavior 0 00 cece eee tee ee es B 2 a DOCUMENE Skeleton seirer Sas ete teen A el hoon wet dread heen Bain B 2 a Content Based Style cuicos de os bros eens god 6G Fee B 3 aw LOGICAL Style st sin eS ets etn eal Gye ae tre et Dye quate gals Sie Heke wee eS gees B 4 a Physical Stylon it tte aot B 4 a Physical Spacing and Layout ias A E DA A A oe Us B 5 MO AAA tee aih dee x teed ous auata ed eae Donate Sa wean Bee B 5 MNAE ra cda e GBS e ee eR Hust Sey Sowa 8 il Gis NS shee B 7 AE A A A A eat canals ee te B 7 AE N e mae ROR a dh do e a e o da et e NOY a B 8 a FROMM E E a A td a we o A re es dee B 8 a Character Entities mediei inaa A ek wed et B 9 AO a E A a ed E A ia a OR ote B 9 O A A B 9 a COOK rt
98. is recommended for reliability The TFTP server provides the 4600 Series IP Telephone with a script file and if appropriate new or updated application software see Step 3 Telephone and TFTP Server under Initialization Process below In addition you can edit the script file to customize telephone parameters for your specific environment see Administering Options for the 4600 Series IP Telephones in Chapter 4 Server Administration Initialization Process The following is a high level description of the information exchanged when the telephone is initializing and registering This description which assumes all equipment is properly administered ahead of time may be helpful in explaining how the 4600 Series IP Telephones relate to the routers and servers in your network Step 1 Telephone to Network The telephone is appropriately installed and powered and after a short initialization process the telephone identifies the LAN speed and sends a message out into the network identifying itself and requesting further information A router in the network receives this message and relays it to the appropriate DHCP server Step 2 DHCP Server to Telephone The DHCP server provides information to the telephone as described in DHCP and TFTP Servers on page 2 7 Among other data passed to the telephone is the IP address of the TFTP server which is crucial for the next step Initialization Process 2 8 Overview of Voice over IP VoIP
99. ld Default is M A uppercase alphabetic or punctuation characters a lowercase alphabetic or punctuation characters N numeric characters X uppercase characters x lowercase characters M all characters m all characters f Any number of characters Replace the f with one of the letters above to specify what characters the user may enter nf Replace the n with a number from 1 to 9 to specify the number of characters the user may enter Replace the f with one of the letters above to specify what characters the user can enter The user cannot exit the input box unless the correct number or type of characters is entered The user does not receive an error message if incorrect data is entered SUPPORTED maxlength number Sets the maximum number of characters the user can enter in the field SUPPORTED size number_of_char Sets the width of the input field NOT SUPPORTED tabindex number Sets the tabbing position for the input field NOT SUPPORTED title cdata Sets a title for the input field SUPPORTED type text password Indicates the type of the input field The default value is text SUPPORTED value cdata Sets the default value of the variable in the name attribute SUPPORTED The six display lines of the 4620 associated with feature buttons are all available for input elements The top line of the display canno
100. lename you will use See Contents of the Upgrade Script on page 4 19 4600 Series IP Telephone Scripts and Application Files The files necessary to operate the 4600 Series IP Telephones are available on the following Avaya web site www avaya com support Three files are needed A boot file contained in the telephone when it is shipped from the factory This file contains the software that allows the telephone to connect to the LAN and attempt to acquire necessary files and connectivity An upgrade script file which at a minimum tells the telephone which application file it should be using The upgrade script file can also be used to point to a file you create to specific non default settings for key telephone parameters An application file which contains all the telephony functionality of the telephone All three files are available from the Avaya website In general you do not need to download the boot file unless Avaya produces an enhancement to the file The upgrade script and application files always must be downloaded to the TFTP server The Avaya provided default script file is sufficient to allow the telephone to use default settings or settings changed via DHCP or local programming on the telephone dialpad However to use TFTP to customize values of the telephone parameters you must create an ASCII file that resides in the same directory as the upgrade script file mentioned above This file must be called 46xxsettin
101. lephone Verify no one has locally changed the telephone settings by using the VIEW and ADDR codes as described in the 4600 Series IP Telephone Installation Guide Verify the volume on the telephone is set high enough Finally conduct a self test Troubleshooting Guidelines Table 5 1 Some Error Conditions in Operation of 4600 Series IP Telephones Continued Condition Cause Resolution The telephone had been working but does not work now continued The telephone works but the audio quality is poor specifically AND the telephone was recently moved the network was recently changed servers upgraded or replaced your DEFINITY MultiVantage switches etc the user hears echo when speaking on a handset the user hears echo on a headset but not on a handset the user is on speakerphone and hears no echo but the far end hears echo CAUSE Loss of communication with the PBX RESOLUTION As above but pay particular attention to the possibility that the telephone is being routed to a different DHCP server or even a different PBX switch If so the new server or switch may need to be administered to support the telephone CAUSE Loss of communication with the PBX RESOLUTION As above CAUSE Echo from digital to analog conversion on your DEFINITY MultiVantage trunk RESOLUTION Verify which trunk is causing the echo and swap the trunk s Trunk Termination parameter on the PBX
102. lephone LAN Administrator s Guide endptNVGIPADD OBJECT TYPE SYNTAX DisplayString MAX ACCESS read only STATUS current DESCRIPTION NVM Router address This variable returns a 4 octet string specifying the IP address of the router as stored in NVM endptNVM 4 endptNVNETMASK OBJECT TYPE SYNTAX DisplayString MAX ACCESS read only STATUS current DESCRIPTION NVM Subnet mask This variable returns a 4 octet string specifying the subnet mask as stored in NVM i endptNvM 5 endptNVTFTPSRVR OBJECT TYPE SYNTAX DisplayString MAX ACCESS read only STATUS current DESCRIPTION NVM TFTP server address This variable returns a 4 octet string specifying the IP address of the file server as stored in NVM The default is AvayaTFTPserver endptNVM 6 Avaya 46xx IP Telephone MIB A 18 Avaya 46xx IP Telephone MIB endptNVSSON OBJECT TYPE SYNTAX INTEGER MAX ACCESS read only STATUS current DESCRIPTION NVM Site specific option number This variable returns an integer between 128 and 254 inclusive specifying the SSON stored in NVM The default is 176 endptNVM 7 endptNVBBURST OBJECT TYPE SYNTAX INTEGER MAX ACCESS read only STATUS obsolete DESCRIPTION NVM Blackburst flag This variable returns 0 if the Blackburst parameter in NVM is OFF else 1 endptNVM 8 endptNVHUBSTAT OBJECT TYPE SYNTAX INTEGER MAX ACCESS read only STATUS obsolete DESCRIPTION NVM Hub flag This variable has been superseded by endptNVPHY2
103. lly related elements in a card This tag is not supported m lt optgroup gt tag Sets of lt optgroup gt brackets can be put around lt options gt in a lt select gt list The results in breaking a list into sublists Attribute Value Description Comments title cdata Sets a title for the SUPPORTED optgroup element m lt option gt tag A set of option tags is needed to specify each individual item in a list This tag must be used with the select tag Attribute Value Description Comments onpick url Sets what is going to SUPPORTED happen when an user selects an item title cdata Sets a title for the SUPPORTED option value cdata Sets the value to be SUPPORTED used when setting the name variable in the select element Input Elements C 13 4600 Series IP Telephone LAN Administrator s Guide m lt select gt tag The select tag allows for the definition of a list embedded in a card to allow the user to choose inputs from a list rather than having to type something in The select tag must be used with the option tag Attribute Value Description Comments name nmtoken Names the variable SUPPORTED that is set with the index result of the selection ivalue cdata Sets the pre selected SUPPORTED option element If none is specified the first item in a list is automatically selected multiple true Sets whether multiple SUPPORTED false items c
104. lumns are parts of each group lt col gt controls the appearance of one or more columns within a column group Browser Features and Behavior B 6 Creating Websites for the 4630 IP Telephone Images The 4630 IP Telephone Web Browser handles both GIF and JPEG image formats No other image formats included animated GIFs are supported Note that images take up a large amount of memory compared to text and updating the display can be an issue therefore it is recommended that images be kept to a minimum The image tags that may be used on the browser are as follows m lt img gt displays an image m lt map gt display a client side image Client side images have shaped regions called areas These areas are tied to URLs or ECMAScript functions When an area in a region is clicked the ECMAScript function is executed m lt area gt defines an area in a lt map gt image Each area uses the href attribute to define a URL to jump to or some ECMAScript to execute when the mouse is clicked on that area See the Design Guidelines section for information on displaying images Links Hyperlinks are the heart of the web browser s power The link is what allows the user to click on some text or an image to jump to another web site another page within this site or another area in this page Although URLs allow various protocols to be used only http and https should be used for the 4630 IP Telephone Web Browser m lt a gt s
105. mand is successfully obtained its contents are interpreted as an additional script file that is how your options are set If the file cannot be obtained interpretation of the rest of the current script file is terminated which is why we indicate the GET should be at the end of the script file You can change the name of the file in the GET command just ensure the target file is identically named and is located appropriately Table 4 4 lists the parameters descriptions and acceptable values for all 4600 Series IP Telephones Table 4 5 lists the parameters descriptions and acceptable values specific to applications on the 4630 IP Telephone Table 4 6 lists the parameters descriptions and acceptable values specific to applications on the 4620 IP Telephone Contents of the Upgrade Script The following is a sample upgrade script file NOTED The filenames 4624 _000301 BIN 4606_000301 BIN and 4630_00301 BIN used in this sample are examples only The names do not match those that are used in production IF SBOOTNAME SEQ 46XXCOMMON V03 GOTO GETAPP SET APPNAME REPLBOOT_V3 APP GOTO END 4600 Series IP Telephone Scripts and Application Files 4 19 4600 Series IP Telephone LAN Administrator s Guide QoS GETAPP IF MODEL4 SEQ 4630D01A GOTO SCREENSETS IF MODEL4 SEQ 4624D01A GOTO BIGSETS IF MODEL4 SEQ 4612D01A GOTO BIGSETS IF MODEL4 SEQ 4606D01A GOTO SMALLSETS SCREENSETS SET APPNAME 4630 000301 BIN GOTO END BIGSETS SET
106. mbols which surround all tags These characters cannot be typed in directly if the designer s intent is to display these characters Thus all characters that can be displayed in a web browser have numeric values assigned to them The numeric values are entered into the source web page as amp nnn where nnn is a three digit value For example the lt symbol is entered as amp 060 In addition many of these characters also have names assigned Name values are entered into the source web page as amp name where name is the WML name associated with this character For example the lt symbol would be entered as amp lt The set of characters defined by the World Wide Web Consortium are fully supported in the 4620 browser in conformance with the standard For convenience a few of these key symbols are specified below Description Symbol Numeric Entity Name Entity double quotation K 8434 amp quot ampersand amp 8438 amp amp apostrophe amp 39 amp apos less than lt amp 60 Character Entities C 15 4600 Series IP Telephone LAN Administrator s Guide Colors and Fonts The browser supports a 4 grayscale display Because of the size of the screen on the 4620 IP Telephone the browser has only a single font available for use which is based on Latin 1 Only a normal font weight is supported Bold italic and different font sizes are not supported The font used by the 4620 defines cha
107. ment Describes VoIP and factors influencing its performance that must be considered when implementing this feature Describes the hardware and software requirements for Avaya s VoIP offering Describes the administration of DHCP and TFTP for the 4600 Series IP Telephones Describes messages that may occur during the operation of the 4600 Series IP Telephones Provides the MIB specification for the 46xx IP Telephones 4606 4612 4624 and 4630 Provides information on creating and customizing websites for viewing on the 4630 IP Telephone Also describes the current capabilities and limitations of the 4630 s web browser Provides information on creating and customizing websites for viewing on the 4620 IP Telephone Also describes the current capabilities and limitations of the 4620 s web browser This document was issued for the first time in November 2000 This version of the document revised and issued in April 2001 supports through DEFINITY Release 9 This version of the document was revised in June 2001 to support DEFINITY Release 9 5 This version of the document was revised to support DEFINITY Release 10 and the 4630 IP Telephone This is the current version of this document revised to support MultiVantage Release 11 and the 4602 and 4620 IP Telephones Terms Used in This Guide 802 1p 802 1Q ARP CELP CLAN DHCP DiffServ DNS IETF LAN LDAP MAC NAPT NAT PSTN Qos RRQ
108. n should occur it could result in a variety of losses to your company including but not limited to human data privacy intellectual property material assets finan cial resources labor costs and or legal costs Federal Communications Commission Statement Part 68 Network Registration Number This equipment is reg istered with the FCC in accordance with Part 68 of the FCC Rules It is identified by FCC registration number AV1USA 43058 MF E Part 68 Answer Supervision Signaling Allowing this equip ment to be operated in a manner that does not provide proper answer supervision signaling is in violation of Part 68 Rules This equipment returns answer supervision signals to the public switched network when e Answered by the called station e Answered by the attendant Routed to a recorded announcement that can be adminis tered by the CPE user This equipment returns answer supervision signals on all DID calls forwarded back to the public switched telephone network Permissible exceptions are e A call is unanswered e A busy tone is received e A reorder tone is received Industry Canada IC Interference Information NOTICE This equipment meets the applicable Industry Canada Terminal Equipment Technical Specifications This is confirmed by the registration number The abbreviation IC before the registration number signifies that registration was performed based on a Declaration of Conformity indicating that Industry Cana
109. n style sheets are applied it is essential that the tag structures be followed Even ignoring style sheets it is considered good style to follow the HTML rules The following tags make up the basic skeleton of an HTML document m lt html gt indicates the start of an HTML document m lt head gt indicates the start of an HTML document s header Title meta definitions ECMAScript function definition document level style sheet definition and external style sheet inclusion are all done in the header section m lt title gt sets the title of the document Normally this is shown in the frame of the browser window On the phone the title is shown in the Top Line Information Display Area m lt body gt indicates the start of the body of an HTML document The rest of the document will be embedded between the start and end lt body gt tags m lt meta gt is used to add additional information about an HTML page This is typically used by web walking tools is of little use in browsers and has no effect on the phone Browser Features and Behavior B 2 Creating Websites for the 4630 IP Telephone Content Based Style Content based tags deal with identifying words phrases or chunks of text or images as having a specific meaning or context The intent of content based tags is not to show physically marked text However it is not wrong for a browser to show content based text in a distinct style such as font style Each content based t
110. nd Configuration 2 6 Overview of Voice over IP VoIP 4600 Series IP Telephones Dual Connection Architecture Releases 1 0 and 1 1 of the 4600 Series IP Telephones use dual connection architecture to communicate with the DEFINITY or MultiVantage switch In the dual connection architecture two station extensions must be administered for each telephone Single Connection Architecture Release 1 5 and subsequent releases of the 4600 Series IP Telephones use single connection architecture to communicate with the DEFINITY or MultiVantage switch In the single connection architecture only one station extension must be administered for each telephone Registration and Authentication The DEFINITY or MultiVantage switch supports the registering and authentication of 4600 Series IP Telephones using the extension and password For further information see Related Documents on page 1 5 Software As shipped from the factory the 4600 Series IP Telephones may not contain sufficient software for registration and operation When the phone is first plugged in a software download from a TFTP server is initiated This gives the phone its proper functionality For downloads of software upgrades the PBX provides the capability for a remote restart of the 4600 Series IP Telephone As a consequence of restarting the phone automatically restarts reboot procedures If new software is available a download will result WAN Consideratio
111. nd Specification DNS November 1987 by P Mockapetris STD 13 RFC 1035 The TFTP Protocol Revision 2 TFTP July 1992 by K Sollins STD 33 RFC 1350 as updated by TFTP Option Extension May 1998 by G Malkin and A Harkin RFC 2347 An Ethernet Address Resolution Protocol ARP November 1982 by David C Plummer STD 37 RFC 826 Dynamic Host Configuration Protocol DHCP March 1997 by R Droms RFC 2131 Related Documents 1 6 Introduction DHCP Options and BOOTP Vendor Extensions March 1997 by S Alexander and R Droms RFC 2132 RTP A Transport Protocol for Real Time Applications RTP RTCP January 1996 by H Schulzrinne S Casner R Frederick V Jacobson RFC 1889 Definition of the Differentiated Services Field DS Field in the IPv4 and IPv6 Headers DIFFSRV December 1998 by K Nichols S Blake F Baker and D Black RFC 2474 Introduction to version 2 of the Internet standard Network Management Framework SNMPv2 April 1993 by J Case K McCloghrie M Rose and S Waldbusser RFC 1441 Management Information Base for Network Management of TCP IP Internets MIB II March 1991 edited by K McCloghrie and M Rose RFC 1213 SNMPv2 Management Information Base for the Internet Protocol using SMlv2 November 1996 edited by K McCloghrie RFC 2011 Structure of Management Information Version 2 SMlv2 April 1999 edited by K McCloghrie D Perkins and J Schoenwaelder RFC 2578 Resourc
112. ndptSMTPSRVR OBJECT TYPE SYNTAX DisplayString MAX ACCESS read only STATUS current DESCRIPTION SMTP server IP addresses This variable returns a comma separated list of SMTP server IP addresses available for use in dotted decimal format endptID 39 Avaya 46xx IP Telephone MIB A 14 Avaya 46xx IP Telephone MIB endptDSPVERSION OBJECT TYPE SYNTAX DisplayString MAX ACCESS read only STATUS current DESCRIPTION DSP Version This variable returns a string of up to 10 characters that identifies the version of the DSP firmware in the endpoint endptID 40 endptLOGSRVR OBJECT TYPE SYNTAX DisplayString MAX ACCESS read only STATUS current DESCRIPTION Event Log server address This variable returns at most one IP address in dotted decimal or DNS format of the server to be used for event logging This function is intended for Avaya use in debugging if necessary endptID 41 endptLOGSTAT OBJECT TYPE SYNTAX INTEGER MAX ACCESS read only STATUS current DESCRIPTION Event Log flag This variable returns 0 if the endpoint s event logging capability is currently NOT enabled else 1 This function is intended for Avaya use in debugging if necessary endptID 42 Avaya 46xx IP Telephone MIB A 15 4600 Series IP Telephone LAN Administrator s Guide endptAGCHAND OBJECT TYPE SYNTAX INTEGER MAX ACCESS read only STATUS current DESCRIPTION Handset AGC status This variable returns 1 if the endpoint s handset A
113. ng specifying the system specific application file that should be used for telephone operation endptID 22 endptSSON OBJECT TYPE SYNTAX INTEGER MAX ACCESS read only STATUS current DESCRIPTION Site specific option number SSON This variable returns an integer between 128 and 254 inclusive specifying the SSON in use The default is 176 endptlD 23 endptBBURST OBJECT TYPE SYNTAX INTEGER MAX ACCESS read only STATUS obsolete DESCRIPTION Blackburst flag This variable returns 0 if Blackburst is currently OFF else 1 endptID 24 Avaya 46xx IP Telephone MIB A 9 4600 Series IP Telephone LAN Administrator s Guide endptHUBSTAT OBJECT TYPE SYNTAX INTEGER MAX ACCESS read only STATUS obsolete DESCRIPTION Hub flag This variable has been superseded by endptPHY2S TAT n endptlD 25 endptDSCPAUD OBJECT TYPE SYNTAX INTEGER MAX ACCESS read only STATUS current DESCRIPTION DSCP for audio This variable specifies the Differentiated Services Code Point for audio currently in use between 0 and 63 inclusive n endptiD 26 endptDSCPSIG OBJECT TYPE SYNTAX INTEGER MAX ACCESS read only STATUS current DESCRIPTION DSCP for signaling This variable specifies the Differentiated Services Code Point for signaling currently in use between 0 and 63 inclusive endptID 27 Avaya 46xx IP Telephone MIB A 10 Avaya 46xx IP Telephone MIB endptL2Q OBJECT TYPE SYNTAX INTEGER MAX ACCESS read only STATU
114. ng the information via the telephone dialpad Administering the DHCP Server Editing the script files on the TFTP Server These parameters can be administered in a variety of ways as indicated in Table 4 1 below Note that not all parameters can be administered on all delivery mechanisms Introduction 4 1 4600 Series IP Telephone LAN Administrators Guide Table 4 1 Administration Alternatives and Options for 4600 Series IP Telephones Parameter s Administrative Mechanisms For More Information See Telephone Administration IP Addresses Tagging and VLAN Quality of Service Interface Introduction 4 2 Call Server DHCP strongly recommended TFTP Script files Manual administration at the phone DHCP TFTP Script files strongly recommended Manual administration at the phone DHCP TFTP Script files strongly recommended Manual administration at the phone DHCP Administering 4600 Series IP Telephones on DEFINITY MultiVantage Servers on page 4 4 and Related Documents on page 1 5 DHCP and TFTP on page 4 4 especially DHCP on page 4 6 DHCP and TFTP on page 4 4 and Administering Options for the 4600 Series IP Telephones on page 4 24 See Static Addressing Installation in Chapter 3 of the 4600 IP Telephone Installation Guide DHCP and TFTP on page 4 4 and Administering Options for the 4600 Series IP Telephones on page 4 24 DHCP
115. ns QoS is harder on a WAN than a LAN ALAN assumes no bandwidth concerns A WAN assumes a finite amount of bandwidth Therefore QoS considerations are more significant when the IP telephony environment includes a WAN In addition there are administrative and hardware compatibility issues unique to WANs DHCP and TFTP Servers The DHCP server provides the following information to the 4600 Series IP Telephone m P address of the 4600 Series IP Telephone m P Address and port number of the TN799 board on the DEFINITY or MultiVantage Call server On the call server the standard port number is 1719 4600 Series IP Telephones 2 7 4600 Series IP Telephone LAN Administrator s Guide m P Address of the TFTP server m The subnet mask m P Address of the router You should administer the LAN so that every IP Telephone can access a DHCP server with the above information The IP Telephone will not function without an IP address The failure of a DHCP server at boot time will leave all the affected voice terminals unusable Although it is possible for the user to manually assign an IP address to an IP Telephone when the DHCP server finally returns the telephone will never look for a DHCP server unless the static IP data is unassigned manually In addition manual entry of IP data is an error prone process It is therefore strongly recommended that a DHCP server be available when the IP Telephone reboots A minimum of two DHCP servers
116. ns where the upgrade script and application files are in the default directory the TFTPDIR lt path gt should not be used NOTED You do not have to use Option 176 For example if the DNS server is specified in Option 6 and the Domain Name is specified in Option 15 you can use the configured names AvayaTFTPServer and AvayaCallServer for TFTPSRVR and MCIPADD respectively NOTED The Call Server Name TFTP Server Name and SMTP Server Name must each be no more than 32 characters in length Where xxx xxx xxx xxx iS one or more IP addresses for DEFINITY MultiVantage CLAN IP boards yyyy is the DEFINITY MultiVantage CLAN port 1719 ZZZ 22Z 22Z 2ZZ is one or more IP addresses for TFTP servers and lt path gt is the location of the location of the upgrade script and application files on the TFTP server as entered in Table 4 2 items 4 5 2 and 7 respectively Each list may contain up to 127 total ASCII characters with IP addresses separated by commas with no intervening spaces and with quotes on either end see the example in the NOTES below If you use DNS note that the system value DOMAIN will be appended to the IP addresses you specify If DOMAIN is null the DNS names must be fully qualified See Administering Options for the 4600 Series IP Telephones on page 4 24 NOTES m Examples of good DNS administration include the following Option 6 aaa aaa aaa aaa Option 15 dnsexample yourco com Option 66 tfipser
117. o a card using a orev task onenterforward url Occurs when the user SUPPORTED navigates into a card using a go task ontimer url Occurs when a timer SUPPORTED expires lt template gt tag The lt template gt tag defines a template for all the cards in a deck The code in the lt template gt tag is added to each card in the deck Only one lt template gt tag for each deck may be specified This tag can only contain lt do gt and lt onevent gt tags The template tag attributes supported by the 4620 web browser are as follows Attribute Value s Description Comments onenterbackward url Occurs when the user SUPPORTED navigates into a card using a prev task onenterforward url Occurs when the user SUPPORTED navigates into a card using a go task ontimer url Occurs when the timer SUPPORTED expires WML Document Skeleton C 3 4600 Series IP Telephone LAN Administrator s Guide NOTED The implication for rendering WML pages is that the local environment will always override a global template for lt do gt types with the same name and type If there is a onevent in the template and a local onevent of the same type the local onevent takes precedence over the global one m lt access gt The lt access gt tag limits access within the deck to certain cards This tag is not supported Text Elements m lt br gt tag The lt br gt t
118. on Range c Click the Add button d Repeat steps a through c for each IP Address range that you would like to exclude Example Suppose the range of IP addresses available for your IP telephone network are m 135 254 76 7 to 135 254 76 80 m 135 254 76 90 to 135 254 76 200 m 135 254 76 225 to 135 254 76 230 Your start address and end address should then be 135 254 76 7 and 135 254 76 230 respectively Server Administration You should exclude the ranges 135 254 76 81 to 135 254 76 89 and 135 254 76 201 to 135 254 76 224 NOTE We recommend that you provision the 4600 Series IP Telephones with sequential IP addresses 5 Under Lease Duration select the Limited To option and set the lease duration to the maximum 6 Enter a sensible name for the Name field such as DEFINITY IP Telephones 7 Click OK A dialog box prompts you Activate the new scope now 8 Click No NOTE You will activate the scope when all options have been set Editing Custom Options Use the following procedure to edit custom options 1 SE 00 NO o No Select DHCP Options gt Defaults in the menu Click the New button Enter 46XXOPTION for your custom in the Add Option Type dialog Select Data Type of String and enter 176 in the Identifier field Click the OK button The DHCP Options menu is displayed Select the Option Name for 176 and set the value string Click the OK button Select 003 Router from the drop down li
119. one does not have sufficient room to store the downloaded file RESOLUTION Verify the proper filename is administered in the TFTP script file and that the proper application file is located in the appropriate location on the TFTP server CAUSE DEFINITY Release 8 4 does not have an H 323 station extension for this telephone RESOLUTION On the station administration screen ensure the DCP set being aliased for this IP telephone has an H 323 station extension administered in accordance with switch administration instructions CAUSE Hardware failure prevented downloading of application file RESOLUTION Replace telephone CAUSE The telephone has detected an IP address conflict RESOLUTION Verify administration to identify duplicate IP address es CAUSE When first plugged in the IP Telephone is unable to communicate with the Ethernet RESOLUTION Verify the connection to the Ethernet jack verify the jack is Category 5 verify power is applied on the LAN to that jack etc CAUSE The TFTP server IP address in the IP telephone s memory is all zeroes RESOLUTION Depending on the specific requirements of your network this may not be an error If appropriate either administer the DHCP server with the proper address of the TFTP server or administer the telephone locally using the ADDR option as detailed in the 4600 Series IP Telephone Installation Guide Troubleshooting Guidelines Table 5 3 Possible Error Message
120. or technologies NOTED A link to sites where HTML templates are available for customizing can be found on the Avaya website General Background The 4630 IP Telephone display is a quarter VGA 320 pixels wide by 240 pixels high 256 colors supported display The data types and other features supported in the browser include m HTML 4 0 m Cascading Style Sheets CSS Levels 1 and 2 m Document Object Model DOM Level 1 m Images GIF and JPEG m ECMAScript JavaScript 1 4 m HTTP 1 1 Introduction B 1 4600 Series IP Telephone LAN Administrator s Guide m Secure Sockets Layer SSL 3 0 m Cookies Browser Features and Behavior This section presents the technologies that have been implemented in the 4630 IP Telephone Web Access application along with any limitations or non standard implementations Since style sheets have become the preferred mechanism for controlling web page appearance and have made obsolete most attribute specifications with tags the majority of attributes for tags were not tried The attributes that were tested were those of real interest to specific tags The browser is HTML 4 0 compliant with a few minor differences as noted below NOTED In the sub sections that follow comments specific to the 4630 IP Telephone and its browser are shown in italics Document Skeleton Certain tags define the basic framework of an HTML document While most browsers are normally good at dealing with missing tags whe
121. outside of the endpoint s housing endptlD 6 Avaya 46xx IP Telephone MIB A 3 4600 Series IP Telephone LAN Administrator s Guide endptPWBCC OBJECT TYPE SYNTAX DisplayString MAX ACCESS read only STATUS current DESCRIPTION PWB comcode This variable returns a string of up to 9 numerical characters specifying the comcode of the printed wiring board of the endpoint endptlD 7 endptPWBSN OBJECT TYPE SYNTAX DisplayString MAX ACCESS read only STATUS current DESCRIPTION PWB serial number This variable returns a string of up to 18 ASCII characters specifying the serial number on the endpoint s printed wiring board endptID 8 endptETHERADD OBJECT TYPE SYNTAX OCTET STRING MAX ACCESS read only STATUS current DESCRIPTION MAC address This variable returns a 6 octet string specifying the endpoint s MAC address endptID 9 Avaya 46xx IP Telephone MIB A 4 Avaya 46xx IP Telephone MIB endptESPEED OBJECT TYPE SYNTAX DisplayString MAX ACCESS read only STATUS current DESCRIPTION Ethernet interface speed This variable returns a string specifying the endpoint s Ethernet interface speed in Mbps 100 10 or 0 endptiD 10 endptIPADD OBJECT TYPE SYNTAX IpAddress MAX ACCESS read only STATUS current DESCRIPTION IP address This variable returns a 4 octet string specifying the endpoint s current IP address endptiD 11 endptDHCPLEASETIME OBJECT TYPE SYNTAX Integer32 MAX ACCESS read onl
122. page 4 17 See Site Specific Option Number Setting in Chapter 3 of the 4600 IP Telephone Installation Guide DHCP and TFTP on page 4 4 especially DHCP on page 4 6 Also Customizing the 4630 IP Telephone on page 4 26 and Customizing the 4620 IP Telephone on page 4 32 DHCP and TFTP on page 4 4 especially TETP on page 4 17 Also Customizing the 4630 IP Telephone on page 4 26 and Customizing the 4620 IP Telephone on page 4 32 General information about administering DHCP servers is covered in DHCP and TFTP on page 4 4 especially DHCP on page 4 6 General information about administering TFTP servers is covered in DHCP and TFTP on page 4 4 especially TFTP on page 4 17 Once you are familiar with that material you will be able to administer options on the telephone in accordance with Administering Options for the 4600 Series IP Telephones on page 4 24 Introduction 4 3 4600 Series IP Telephone LAN Administrators Guide Administering 4600 Series IP Telephones on DEFINITY MultiVantage Servers DEFINITY Release 8 4 DEFINITY Release 8 4 supports the 4612 and 4624 IP Telephones The 4612 and 4624 IP Telephones are aliased as 6424 telephones administered as IP Softphones The administrative forms for the 6424 IP Softphone are used for the two IP Telephones See Related Documents on page 1 5 Follow these guidelines m Alias the IP Telephone as a 6424D DCP set with the IP Softphone field
123. pecifies the full or relative URL for a hyperlink When using the target attribute the _blank name should never be used With the exception of frames the 4630 IP Telephone Web Browser is not intended to be a multi window browser Thus if a page attempts to reference a new non frame window the browser will become confused and a reboot will be necessary m lt base gt defines the default target to be used in all lt a gt tags This is done by setting the target attribute of the lt base gt tag If the target attribute has been set in the lt a gt tag the lt base gt tag value is ignored The use of the target attribute with the Web Access Application is strongly discouraged because the application supports a single window for browsing The use of the target attribute may cause the browser software to create a new window that is outside of the Web Access Application s control Browser Features and Behavior B 7 4600 Series IP Telephone LAN Administrator s Guide Frames Frames allow multiple windows to be created on the browser s base window The browser is effectively split up into multiple areas Each frame may be given a name or ID Using the target attribute of the lt a gt tag a web page may be displayed in another frame Although frames behave as defined the small size of the screen makes them impractical to use Just like tables frames take up too much room on the display One could though take advantage of frames by having
124. port most recently used for the HTTP proxy server Used by the 4620 Web application endptAdvApps 28 Avaya 46xx IP Telephone MIB A 39 4600 Series IP Telephone LAN Administrator s Guide endptWMLPROXY OBJECT TYPE SYNTAX OCTET STRING MAX ACCESS read only STATUS current DESCRIPTION 4620 Web Proxy Server This variable returns an IP addresses in dotted decimal or DNS format of an HTTP proxy server Used by the 4620 Web application endptAdvApps 29 endptCTISTAT OBJECT TYPE SYNTAX INTEGER MAX ACCESS read only STATUS current DESCRIPTION CTI flag This variable returns O if the CTI application is set to off else 1 endptAdvApps 30 endptCTIUDPPORT OBJECT TYPE SYNTAX INTEGER MAX ACCESS read only STATUS current DESCRIPTION CTI application UDP port This variable returns an integer specifying the UDP port most recently used for the UDP listener to receive broadcast messages endptAdvApps 31 Avaya 46xx IP Telephone MIB A 40 Avaya 46xx IP Telephone MIB endptSTKSTAT OBJECT TYPE SYNTAX INTEGER MAX ACCESS read only STATUS current DESCRIPTION Stock Ticker flag This variable returns O if the 4630 Stock Ticker application is set to off else 1 endptAdvApps 32 endptAdjuncts OBJECT IDENTIFIER endpointMIB 6 endptFKEU OBJECT TYPE SYNTAX INTEGER MAX ACCESS read only STATUS current DESCRIPTION FKEU flag This variable returns O if the Feature Key Expansion Unit is off disabled
125. racters to have at most six pixels in width Summary Of WML Tags And Attributes Tag Attribute Supported lt a gt Yes accesskey No href Yes title Yes lt access gt No lt anchor gt Yes title Yes lt b gt No lt big gt No lt br gt Yes lt card gt Yes newcontext No onenterbackward Yes onenterforward Yes ontimer Yes ordered No title Yes lt do gt Yes label Yes name Yes optional Yes type Yes except x lt em gt No lt fieldset gt No lt go gt Yes accept charset Yes href Yes method Yes sendreferer Yes Colors and Fonts C 16 Creating Websites for the 4620 IP Telephone Tag Attribute Supported lt head gt No lt i gt No lt img gt Yes align No alt Yes height No hspace No localsrc No src No vspace No width No lt input gt Yes emptyok Yes format Yes maxlength Yes name Yes size No tabindex No title Yes type Yes value Yes lt meta gt No lt noop gt Yes lt onevent gt Yes lt optgroup gt Yes title Yes lt option gt No onpick Yes title Yes value Yes lt p gt Yes align Yes mode No lt postfield gt Yes name Yes value Yes lt prev gt Yes lt refresh gt Yes Summary Of WML Tags And Attributes C 17 4600 Series IP Telephone LAN Administrator s Guide Tag Attribute Supported lt select gt Yes ivalue Yes multiple Yes name Yes
126. re similar functions due to the nature of networking Signaling is used to establish a connection between two endpoints In a voice network signaling is used to identify who the calling party is trying to call and where the called party is on the network Traditional telephony uses terminals with fixed addresses and establishes a fixed connection for the communication session between two such terminals allocating fixed bandwidth resources for the duration of the call IP communications constitute a connectionless network having neither fixed addresses nor fixed connections Addressing Each terminal on a network must be identified by a unique address In a voice network the unique address is a permanent attribute based on international and national numbering plans as well as those based on local telephone company practices and internal customer specific codes In IP communications dial plans track extension numbers assigned to terminals No fixed connection path is needed Introduction 2 1 4600 Series IP Telephone LAN Administrator s Guide Routing is related to addressing and allows connections to be established between endpoints Though these functions are common to data and voice networks the implementations differ Delay and Jitter Data traffic is generally short and comes in bursts Data networks like the Internet were designed to manage these bursts of traffic from many sources on a first come first served basis
127. rectory on FTPSRVR used for storage and retrieval of 4630 user information NOTED For assistance in developing local websites tailored to the 4630 IP Telephone s display see Appendix B Creating Websites for the 4630 IP Telephone 4630 Backup Restore Backup Restore automatically saves a phone s speed dial button labels and options parameter settings When the Automatic Backup option on a 4630 IP Telephone is set to Yes and the FTPSRVR is specified the FTPSTOR command attempts to save all Speed Dial contents and all system options and non password parameters to the FTP server specified by FTPSRVR in the directory path specified by FTPDIR Data is saved in an ASCII text file called 4630data txt The System Administrator may optionally specify FTPSRVR and or FPTDIR via network administration however these values may also be specified by the phone s user as covered in Chapter 8 of the 4630 IP Telephone User s Guide Automatic backup occurs whenever the user executes a Save command on a Speed Dial or Options Parameter screen Administering Options for the 4600 Series IP Telephones 4 30 Server Administration In addition to Speed Dial labels and associated phone numbers the following options and non password parameters are saved during a backup Setting Parameter Name Type Idle Timeout Option Keyboard Layout Option Click Feedback Option Edit Dialing Option Personalized Ring Option Redial Option Go to
128. returns a 4 octet string specifying the subnet mask currently in use endptlD 17 endptTFTPDIR OBJECT TYPE SYNTAX DisplayString MAX ACCESS read only STATUS current DESCRIPTION TFTP server path name This variable returns a string of 0 127 ASCII characters specifying the path name currently prepended to file names used in TFTP read operations endptiD 18 Avaya 46xx IP Telephone MIB A 7 4600 Series IP Telephone LAN Administrator s Guide endptTFTPSRVR OBJECT TYPE SYNTAX DisplayString MAX ACCESS read only STATUS current DESCRIPTION List of TFTP server addresses This variable returns a sequence of IP addresses in dotted decimal or DNS format and separated by commas of TFTP servers available for use i endptlD 19 endptTFTPINUSE OBJECT TYPE SYNTAX IpAddress MAX ACCESS read only STATUS current DESCRIPTION TFTP server address This variable returns a 4 octet string specifying the IP address of the TFTP server currently in use n endptlD 20 endptBOOTNAME OBJECT TYPE SYNTAX DisplayString MAX ACCESS read only STATUS current DESCRIPTION Boot code file ID This variable returns a string specifying the boot code file used to initiate telephone operation n endptlD 21 Avaya 46xx IP Telephone MIB A 8 Avaya 46xx IP Telephone MIB endptAPPNAME OBJECT TYPE SYNTAX DisplayString MAX ACCESS read only STATUS current DESCRIPTION Application file ID This variable returns a stri
129. rev and refresh are supported A maximum of 6 anchors may be rendered on the screen at one time The user selects a link by using the Left Feature button associated with that display line Attribute Value Description Comments title cdata Defines a text identifying the SUPPORTED link Text Formatting Tags C 5 4600 Series IP Telephone LAN Administrator s Guide Image Elements m lt img gt tag The lt img gt tag is used to place an image in the text flow The monochrome wbmp wireless bitmap format is used to code images for a wireless display but the 4620 browser instead renders the alternative text supplied with the image as specified by the alt attribute Attribute Value Description Comments align top Aligns the image NOT SUPPORTED middle bottom alt cdata REQUIRED Sets an SUPPORTED alternate text to be displayed if the image is not displayed If this is not supplied either default text is displayed if available or the following message is displayed Image not displayed height px pixel Sets the height of the image NOT SUPPORTED hspace px Sets white space to the left NOT SUPPORTED and right of the image localsrc cdata Sets an alternate NOT SUPPORTED representation for the image src url REQUIRED if image is to be NOT SUPPORTED displayed not used if text is displayed instead vspace px Sets white space above and NOT SUPPORTED below the image wid
130. rver otherwise please skip directly to Creating and Configuring a DHCP Scope for instructions on server configuration Creating and Configuring a DHCP Scope Use the following procedure to create and configure a DHCP scope 1 2 Select Start gt Programs gt Administrative Tools gt DHCP In the console tree click the DHCP server to which you wish to add the DHCP scope for the IP telephones Typically this will simply be the name of your DHCP server machine Select Action gt New Scope from the menu Windows displays the New Scope Wizard to guide you through rest of the setup Click the Next button The Scope Name dialog box is displayed Enter a name for the scope in the Name field such as DEFINITY IP Telephones and a brief comment in the Description field Click the Next button when finished The IP Address Range dialog box is displayed DHCP 4 13 4600 Series IP Telephone LAN Administrators Guide La 10 11 DHCP 4 14 Define the range of IP addresses used by the IP telephones listed in item 7 in Table 4 2 The Start IP Address should be the first IP address available to the IP telephones The End IP Address should be the last IP address available to the IP telephones You may define the subnet mask in one of two ways m The number of bits of an IP address to use for the network subnet IDs m The subnet mask IP address Enter only one of these values Click the Next button when finished The Add
131. ry in the 4600 Series IP Telephones reserves IP addresses of the form 192 168 2 x for internal communications The telephone s will not properly use addresses you specify if they are of that form Required Network Information DHCP is the control point where an enterprise controls its IP Telephones Before administering DHCP and TFTP complete the information in Table 4 2 below to ensure that you have the necessary information regarding your network There may be more than one Gateway TFTP server subnet mask and CLAN in your configuration You will need a copy of this table for each DHCP server Release 1 5 of the 4600 Series Telephones supports the ability to specify a list of IP addresses for a gateway router TFTP server and DEFINITY CLAN board s as explained in Chapter 2 IP_ Address Lists and Station Number Portability Each list may contain up to 127 total ASCII characters with IP addresses separated by commas with no intervening spaces When specifying IP addresses for the TFTP server or call server you can use either dotted decimal format xxx xxx xxx xxx or DNS names to identify the address es If you use DNS note that the system value DOMAIN will be appended to the IP addresses you specify If DOMAIN is null the DNS names must be fully qualified in accordance with IETF RFCs 1034 and 1035 For more specific information about DNS see DHCP Generic Setup page 4 7 and DNS Addressing page 4 24 Table 4 2 Required Net
132. s During Installation or Operation of 4600 Series IP Telephones Continued Error Message Cause Resolution System busy System Error During Registration Extension error Extension in use Failed to set phone IP address Incompatible CAUSE Most likely the number of IP endpoints on the DEFINITY MultiVantage is already at maximum Less likely network resource is unavailable RESOLUTION The telephone was attempting to access a network resource DHCP server TFTP server or the DEFINITY MultiVantage and was not successful The resource being called upon should be checked for its availability If it appears operational and properly linked to the network verify addressing is accurate and a communication path exists in both directions between the telephone and the resource CAUSE DEFINITY MultiVantage has an unspecified problem RESOLUTION Consult your DEFINITY or MultiVantage Administration and Troubleshooting documentation CAUSE An invalid DEFINITY MultiVantage Registration extension has been entered RESOLUTION Re enter the extension if mis entered initially If appropriate verify proper extension with respect to switch administration CAUSE The specified extension is already in use according to the PBX switch RESOLUTION Wait a few minutes and try again This will work for the case when the extension is correctly administered but service was interrupted and DEFINITY is not yet aware of that fact
133. s IP Telephone LAN Administrator s Guide In addition the DHCP server can assign configuration parameters to a client and these can be specified for each individual DHCP scope Setting up of the Windows NT 4 0 DHCP server requires the following steps 1 2 3 4 Creating a DHCP scope for the IP Telephones Editing custom options Adding the DHCP options Activating the new scope Creating a DHCP Scope for the IP Telephones Use the following procedure to create a DHCP scope for the IP Telephones 1 2 DHCP 4 10 Select Start gt Programs gt Admin Tools gt DHCP Manager Expand Local Machine in the DHCP Servers window by double clicking on it until the sign changes to a sign Select Scope gt Create Define the range of IP addresses used by the IP telephones listed in Line 7 of Table 4 2 The Start Address should be the first IP address to be used for the IP telephones The End Address should be the last IP address to be used for the IP telephones Subnet Mask should be set to the value as recorded in Table 4 2 Perform the following steps to exclude any IP addresses that you do not want to be assigned to IP telephones within the range specified by the Start and End Addresses a Enter the first IP address in the range that you would like to exclude in the Start Address field under Exclusion Range b Enter the last IP address in the range that you would like to exclude in the End Address field under Exclusi
134. s is the contextual equivalent of using the lt b gt bold tag The enclosed text is shown in a bold font lt var gt indicates source code variables This is similar to the lt code gt tag but with a different contextual intent The enclosed text is shown in an italic font Browser Features and Behavior B 3 4600 Series IP Telephone LAN Administrator s Guide Logical Style Tags that control logical style provide a similar functionality to those that control content based style but they have no implicit visual characteristics or contextual meaning Instead they only provide a means of invoking a style sheet These tags like all others may have an ID and class attribute set Using style sheet rules for these class names and IDs allows the designer to provide decoration font and color styles to each section Thus these tags may be considered to be designer defined content based tags m lt div gt indicates a division A newline is inserted between the previous text and the text following the lt div gt tag No physical changes are noticeable except those implemented in style sheets m lt span gt indicates a spanned section of text is placed immediately after the text preceding the tag with a newline No physical changes are noticeable except those implemented in style sheets Physical Style Physical tags are effectively the opposite of content based tags The text in a physical tag may have no meaning whatsoever outside
135. st for the Option Name field Click Edit Array Enter the Gateway P address recorded in Line 1 of Table 4 2 for the New IP Address field 11 Select Add and then OK Adding the DHCP Option Use the following procedure to add the DHCP option 1 2 3 Highlight the scope you just created Select Scope under DHCP OPTIONS Select the 176 option that you created from Unused Option List DHCP 4 11 4600 Series IP Telephone LAN Administrators Guide oO ON Da ss Click the Add button Select option 003 from the Unused Options List Click the Add button Click the OK button Chose the Global parameter under DHCP Comments Select the 176 option that you created from Unused Option List Click the Add button 11 Click the OK button Activating the Leases Use the following procedure to activate the leases Ts Click Activate under the Scope Menu The light bulb icon for the scope is lit up Verifying Your Configuration This section describes how to verify that the 46XXOPTIONs are correctly configured for the Windows NT 4 0 DHCP server Verify the Default Option 176 46XXOPTION Use the following procedure to verify the default option 1 2 Papy Select Start gt Programs gt Admin Tools gt DHCP Manager Expand Local Machine in the DHCP Servers window by double clicking on it until the sign changes to a sign In the DHCP Servers frame click the scope for the IP Telephone Selec
136. t from the DEFINITY or MultiVantage switch or any other source on your network although these telephones will not in general initiate a ping or traceroute With Release 1 6 of the 4600 Series IP Telephones comes support of remote ping and remote traceroute The switch can instruct such a 4600 Series IP Telephone to initiate a ping or a traceroute to a specified IP address The telephone will carry out that instruction and send a message to the switch informing it of the results See your DEFINITY or MultiVantage Administration documentation for more details IP Address Lists and Station Number Portability With Release 1 5 of the 4600 Series Telephones comes the capability to specify lists of IP addresses either dotted decimal or DNS format for key elements of the network rather than merely one address for each Specifically you can specify up to 127 total characters in each list of the following router gateways TFTP servers and the call server When the 4600 telephone is powered up or is rebooted it attempts to establish communication with these various network elements in turn starting with the first address on the respective list If the communication is denied or times out the telephone proceeds to the next address on the appropriate list and tries that one The telephone does not report failure unless all the addresses on a given list have failed Obviously this capability can significantly improve the reliability of IP
137. t Defaults from the DHCP_Options menu In the Option Name pull down list select 176 46XXOPTION Verify that the Value String box contains the correct string from DHCP Software Alternatives on page 4 6 If not update the string and click the OK button twice Verify the Scope Option 176 46XXOPTION Use the following procedure to verify the scope option 1 2 3 DHCP 4 12 Select Scope under DHCP OPTIONS In the Active Options scroll list click on 176 46XXOPTION Click the Value button Server Administration 4 Verify that the Value String box contains the correct string from DHCP Generic Setup on page 4 7 If not update the string and click the OK button Verify the Global Option 176 46XXOPTION 1 Select Global under DHCP OPTIONS 2 Inthe Active Options scroll list click 176 46XXOPTION 3 Click the Value button 4 Verify that the Value String box contains the correct value from DHCP Generic Setup on page 4 7 If not update the string and click the OK button Windows 2000 DHCP Server This section describes the configuration of the DHCP server in Windows 2000 Verifying the Installation of the DHCP Server Use the following procedure to verify whether the DHCP server is installed 1 Select Start gt Program gt Administrative Tools gt Computer Management Under Services and Applications in the Computer Management tree you should find DHCP If DHCP is not installed install the DHCP se
138. t be turned on m The DHCP server and application should be installed and properly administered as described in DHCP on page 4 6 N warnine A DHCP server is not mandatory but static addressing is necessary when a DHCP server is unavailable Due to the difficulties associated with static addressing it is very strongly recommended that a DHCP server be installed and that static addressing be avoided m The TFTP server and application must be installed and properly administered as described in TFTP on page 4 17 m For 4630 IP Telephone environments if users are to have access to LDAP directories or corporate Websites the appropriate servers must be in place and the 4630 telephones must be appropriately administered in accordance with Chapter 4 Server Administration Ensure that all required parameters are configured correctly For DEFINITY MultiVantage see your administration documentation For the DHCP and TFTP servers see Chapter 4 Server Administration Figure 3 1 on the following page illustrates a sample configuration using the 4600 Series IP Telephones Software Requirements 3 3 4600 Series IP Telephone LAN Administrator s Guide Figure 3 1 Sample Configuration Using 4600 Series IP Telephones R11switch With C LAN Board IP Phone A Pc DEFINITY Remote Max DHCP Server 1 ly e gt a Ken f aan IP Phone SY Cajun P130 or a Cajun P330 aj l SY F F i Y ES DHCP Server 2 TFTP Server
139. t be used for input The input tag causes an automatic line break before and after input text Input Elements C 12 Creating Websites for the 4620 IP Telephone Only 1 input tag can exist per display line When a user views a page with the input tag specified the first thing that shows up in the top line is the card title if specified When the user scrolls to the first line containing input the top line shows the input box title if specified otherwise the card title is shown The top line displays the card title for all non input text When the input box is selected a vertical line the cursor appears at the left side of the input box The attribute type password should only be used when it is important to not display the user s password on the screen Asterisks will be displayed instead It is also important that the password not be cached The phrase enter text here appears for all input tags Only the correct size type and number of characters are accepted in to the input box For example if alpha text is specified and the user types in a symbol or numeric text the user input is not accepted The screen repaints and the user has to re enter their input If the wrong kind of text is typed the user receives an error tone If the n number value is specified and the user types in the incorrect number of characters their input will not be accepted m lt fieldset gt tag The fieldset tag is used to group logica
140. t might be encountered after successful installation of a 4600 Series IP Telephone Problems that might be encountered during installation and how to conduct a Self Test of the telephone are discussed in the Troubleshooting chapter of the 4600 Series IP Telephone Installation Guide The 4630 IP Telephone User s Guide and 4620 IP Telephone User s Guide also contain guidance for users having problems with specific 4630 and 4620 applications respectively NOTED Most of the problems reported by users of a 4600 Series IP Telephone are likely not to be problems with the telephone itself More likely the problems will be centered on the LAN where Quality of Service server administration and other issues can impact end user perception of IP Telephone performance Table 5 1 Some Error Conditions in Operation of 4600 Series IP Telephones Condition Cause Resolution The telephone continually reboots or reboots CAUSE This is a firmware fault the continuously about every 15 minutes MAC address in memory is corrupted RESOLUTION The telephone must be returned to Avaya for repair The message light on the telephone turns on and off CAUSE This is a hardware fault intermittently but the telephone never registers RESOLUTION The telephone must be returned to Avaya for repair Introduction 5 1 4600 Series IP Telephone LAN Administrator s Guide Table 5 1 Condition Some Error Conditions in Operation of 4600 Series IP Telephones
141. tant styles that may be applied to a web browser Because of the size of the screen on the 4630 IP Telephone the browser has only a single font available for use Font weights such as normal and bold are supported although finer values such as lighter and bolder are not Normal and Italic font styles are also supported Font sizes are also supported specified by either percentages or raw numbers can be used However percentages below 50 all appear as the same size Although some problems were found with font specifications given the size and resolution of the screen fonts behave reasonably well The only major problem found is the inability to specify font families See the Design Guidelines section for information on displaying images Browser Features and Behavior B 9 4600 Series IP Telephone LAN Administrators Guide Cookies Cookies can be a useful feature in maintaining the state of a user when interacting with a web site HTTP provides no state information such as when or how often a user has visited a site Cookies allow web sites to track this information by storing a simple set of values on the browser for the current session Normally browsers also provide the ability to save cookies to disk so this information may be retained between sessions However the 4630 IP Telephone browser has no such ability to save any data between sessions Cookies do behave well within the realm of the current session and may be employed i
142. ted tags postfield and setvar are supported Attribute Value Description Comments href url REQUIRED SUPPORTED accept Charset_list A comma or space separated SUPPORTED charset list of character encoding the server must be able to process The default value is unknown method post Sets how to send the datato SUPPORTED get the server Default method is get When method get the data is sent as a request with data appended to the URL The disadvantage of get is that it can be used only fora limited amount of data if you send sensitive information it will be displayed on the screen and saved in the web server s logs With method post the data is sent as a request with the data sent in the body of the request This method has no limit and sensitive information is not visible Task Elements C 10 Creating Websites for the 4620 IP Telephone Attribute Value Description Comments sendreferer true If set to true the browser SUPPORTED false sends the URL of the current deck with the request which allow servers to perform simple access control on decks based on which decks are linking to them Default is false m lt noop gt tag The noop tag dictates that no operation should be done This tag can be used on the card level to prevent an event specified on the deck level by the template element from occurring It can only be contained in either a do or on
143. telephone or via TFTP or DHCP administration The only way to change these parameters is by appropriate administration of the switch See your DEFINITY MultiVantage administration material for more detail Administering Options for the 4600 Series IP Telephones As indicated in the Introduction of this chapter there are many parameters that can be administered for the 4600 Series IP Telephones This section explains how to change parameters via the DHCP or TFTP servers In all cases you will be setting a system parameter in the telephone to a desired value Table 4 4 lists the parameter names their default values the valid ranges for those values and a description of each one For DHCP the parameters below are set as desired to desired values in the DHCP Option as discussed in DHCP Generic Setup earlier in this chapter For TFTP the parameters below are set as desired to desired values in the TFTP Script File as discussed in Contents of the Upgrade Script also earlier in this chapter TFTP Scripts are the recommended way to administer options on the 4600 Series IP Telephones Some DHCP applications have limits on the amount of user specified information such limits could be exceeded by the administration required for example a 4630 with all applications administered DNS Addressing As of Release 1 5 the 4600 IP Telephones support DNS addresses as well as dotted decimal addresses The telephone attempts to resolve a non ASCIl
144. th px Sets the width of the image NOT SUPPORTED Image Elements C 6 Event Elements Creating Websites for the 4620 IP Telephone m lt do gt tag The lt do gt tag is a card level user interface lt serves as a general mechanism for the user to activate a task typically performed by the user clicking on a word or phrase in the display A task is performed in response to an event There are four tasks in WML go noop prev and refresh The mandatory type attribute provides information about the intent of the element helping to improve processing If the 4620 web browser does not recognize the specified type e g testing experimental and vendor specific types the specified type is treated as unknown The browser only renders WML 1 2 tags Any other tags will cause an error and the user will receive an error statement not a valid wml page Attribute Value Description Comments type accept REQUIRED Defines the SUPPORTED prev type of the do element help reset options delete unknown Nes vnd label cdata Creates a label for the do Optional creates a string element label for the element The 4620 browser imposes a six character limit SUPPORTED name mmtoken Defines a name for the do SUPPORTED element optional true If set to true the browser Optional false ignores this element If set SUPPORTED to false the browser does
145. the far end endpoint s DiffServ Better than Best Effort audio priority value endptDEFINITY 11 endptRTCPCONT OBJECT TYPE SYNTAX INTEGER MAX ACCESS read only STATUS current DESCRIPTION RTCP Control flag This variable returns 0 if the RTCP control status is off disabled else 1 endptDEFINITY 12 Avaya 46xx IP Telephone MIB A 28 Avaya 46xx IP Telephone MIB endptRTCPFLOW OBJECT TYPE SYNTAX INTEGER MAX ACCESS read only STATUS current DESCRIPTION RTCP Flowrate This variable returns an integer between 0 and 65335 inclusive specifying the RTCP flowrate in milliseconds endptDEFINITY 13 endptRSVPCONT OBJECT TYPE SYNTAX INTEGER MAX ACCESS read only STATUS current DESCRIPTION RSVP Control flag This variable returns 0 if the RSVP control status is off disabled else 1 endptDEFINITY 14 endptRSVPRFRSH OBJECT TYPE SYNTAX INTEGER MAX ACCESS read only STATUS current DESCRIPTION RSVP Refresh rate This variable returns an integer between 0 and 65335 inclusive specifying the RSVP refresh rate in milliseconds endptDEFINITY 15 Avaya 46xx IP Telephone MIB A 29 4600 Series IP Telephone LAN Administrators Guide endptRSVPRTRY OBJECT TYPE SYNTAX INTEGER MAX ACCESS read only STATUS current DESCRIPTION RSVP Failed Retry flag This variable returns 0 if the RSVP Failed Retry Reservation control status is off disabled else 1 endptDEFINITY 16 endptRSVPPROF OBJECT TYPE SYNTAX INTEGER
146. the 4630 s Web application endptAdvApps 18 endptWEBPORT OBJECT TYPE SYNTAX INTEGER MAX ACCESS read only STATUS current DESCRIPTION Web application TCP port This variable returns an integer specifying the TCP port most recently used for the HTTP proxy server Used by the 4630 Web application endptAdvApps 19 Avaya 46xx IP Telephone MIB A 36 Avaya 46xx IP Telephone MIB endptWEBPROXY OBJECT TYPE SYNTAX OCTET STRING MAX ACCESS read only STATUS current DESCRIPTION Web Proxy Server This variable returns an IP addresses in dotted decimal or DNS format of an HTTP proxy server Used by the 4630 Web application endptAdvApps 20 endptDIRLDAPPORT OBJECT TYPE SYNTAX INTEGER MAX ACCESS read only STATUS current DESCRIPTION LDAP Directory Port This variable returns the port number for LDAP messages and has a default value of 389 endptAdvApps 21 endptVMLCODING OBJECT TYPE SYNTAX DisplayString MAX ACCESS read only STATUS current DESCRIPTION Voice Mail Coding Scheme This variable returns a string specifying the character coding scheme e g ASCII or Latin 1 to be used for characters entered on forms on the 4630 Voice Mail application endptAdvApps 22 Avaya 46xx IP Telephone MIB A 37 4600 Series IP Telephone LAN Administrator s Guide endptVMLHOME OBJECT TYPE SYNTAX DisplayString MAX ACCESS read only STATUS current DESCRIPTION Voice Mail application URL This variable returns a UR
147. the browser window a vertical scrollbar is added This now takes up some of the width of the browser and less text is displayed on a single line If text is wider than the width of the browser a horizontal scrollbar is added This now takes up some of the height of the browser and fewer lines of text are displayed Given the small size of the browser it is highly desirable to avoid causing scrollbars to appear Unless the amount of text shown in a page is kept to a bare minimum it is unlikely that a vertical scrollbar will be avoided However avoiding fixed width objects or ensuring that the size of fixed width is kept small will gain some viewable space on the browser In general if scrolling is a requirement vertical scrolling is better perceived by users than horizontal scrolling Design Guidelines B 10 Creating Websites for the 4630 IP Telephone Images The use of images in a web page is always a concern For example a page with many images can cause downloading to be slow While this is still a concern in the phone the size of an image has a much greater effect Memory in the browser and in the phone in general is limited Each image will use a sizable amount of memory and the browser may become overwhelmed An image should only be used if it is essential to a page Images also fall into the realm of fixed width objects All images should be checked to verify that they don t cause a horizontal scrollbar to be added An
148. the user are all on your organization s intranet Text string containing a list of one or more HTTP proxy server exception domains separated by commas up to a total of 127 ASCII characters This parameter is optional if the web pages to be accessed by the user are all on your organization s intranet If WEBPROXY is null the value of this parameter is ignored Text string containing the TCP port number for the HTTP proxy server The default is the TCP default for HTTP This parameter is optional if the web pages to be accessed by the user are all on your organization s intranet If WEBPROXY is null the value of this parameter is ignored Administering Options for the 4600 Series IP Telephones 4 29 4600 Series IP Telephone LAN Administrator s Guide Parameter Name Default Value Status Description and Value Range WEBCODING ASCII Optional Backup Restore Parameters FTPSRVR Null Mandatory but can be user specified FTPDIR Null Optional and can be user specified Text string containing the coding to be used for characters entered in forms on web pages Besides the default other supported values include Latin 1 and Unicode Note that Unicode includes support only for the Latin characters of Unicode Text string containing a 4 octet for the FTP server to be used for storage and retrieval of 4630 user information see 4630 Backup Restore page 4 Path name for the di
149. to the server Note that this option may be not available to all TFTP servers m In addition you may wish to enable the transfer size option tsize if your TFTP server supports it This will allow the IP telephone to display the progress of the transfer by displaying the total number of data blocks Download the upgrade script file and application file from the Avaya website www avaya com support to the directory as specified by the file path Avaya TFTP Suite Pro Configuration Use the following procedure to configure the Avaya TFTP server 1 Run the TFTP Suite Pro server by selecting Start gt Programs gt Avaya TFTP Server gt TFTPServer32 The TFTP server is started Z warnine You must re start Avaya TFTP manually every time you reboot your TFTP server machine TFTP 4 17 4600 Series IP Telephone LAN Administrator s Guide 2 3 Select System gt Setup Enter the following values On the Outbound tab page 1 The Outbound path should be the TFTP file path as recorded in Table 4 2 Required Network Information Before Installation Per DHCP Server The Enable Path options should be checked Under the Options tab page turn on the No Incoming option Under the Client Limits tab page Set the Maximum Simultaneous Clients to infinite by dragging the slide bar all the way to the right Place the 46xxupgrade scr file in the file path directory The filename 46xxupgrade scr is an example not the fi
150. tomatic Archive option on a 4630 IP Telephone is set to Yes and the FTPSRVR is specified the FTP APPE command attempts to save all call log contents to the FTP server specified by FTPSRVR in the directory path specified by FTPDIR Data is saved in a file called 4630calllog txt The System Administrator may optionally specify FTPSRVR and or FPTDIR via network administration however these values may also be specified by the phone s user as covered in Chapter 8 of the 4630 IP Telephone User s Guide Automatic backup occurs whenever the user executes a Save command on a Speed Dial or Options Parameter screen NOTED For specific error messages relating to Archiving see Table 5 4 on page 5 13 Customizing the 4620 IP Telephone In Table 4 6 parameters shown with a Mandatory status must be accurate and non null for the application to work Parameters with an Optional status may be changed to suit your environment if they are not changed the defaults will be used Administering Options for the 4600 Series IP Telephones 4 32 Server Administration Table 4 6 4620 IP Telephone Customizable System Parameters Parameter Name Default Value Status Description and Value Range Web Access Application Parameters WMLHOME WMLPROXY WMLEXCEPT WMLPORT Null Null Null 80 Mandatory Optional Optional Optional Text string containing the URL of the home page for the Web Access application
151. tted decimal format and separated by commas of DNS servers available for use n endptlD 33 Avaya 46xx IP Telephone MIB A 12 Avaya 46xx IP Telephone MIB endptDNSINUSE OBJECT TYPE SYNTAX IpAddress MAX ACCESS read only STATUS current DESCRIPTION DNS server address This variable returns a 4 octet string specifying the IP address of the DNS server currently in use endptID 34 endptDOMAIN OBJECT TYPE SYNTAX DisplayString MAX ACCESS read only STATUS current DESCRIPTION List of DNS domain labels This variable returns a sequence of labels separated by periods for use as the highest level domain in resolving DNS names in system values endptiD 35 endptRTCPMON OBJECT TYPE SYNTAX IpAddress MAX ACCESS read only STATUS current DESCRIPTION RTCP Monitor address This variable returns a 4 octet string specifying the IP address of the RTCP monitor currently in use endptID 36 Avaya 46xx IP Telephone MIB A 13 4600 Series IP Telephone LAN Administrator s Guide endptPHY2STAT OBJECT TYPE SYNTAX INTEGER MAX ACCESS read only STATUS current DESCRIPTION Hub flag This variable returns 0 if the endpoint s secondary Ethernet interface is currently NOT enabled else 1 endptID 37 endptIRSTAT OBJECT TYPE SYNTAX INTEGER MAX ACCESS read only STATUS current DESCRIPTION IR Interface flag This variable returns 0 if the endpoint s IR interface is currently NOT enabled else 1 n endptlD 38 e
152. u understand your current network configuration An improper installation can cause network failures or reduce the reliability and performance of your network DHCP Software Alternatives Two DHCP software alternatives are common to Windows operating systems m Windows NT 4 0 DHCP Server m Windows 2000 DHCP Server DHCP 4 6 Server Administration Any other DHCP application may work It is the customer s responsibility to install and configure the DHCP server correctly This document is limited to describing a generic administration that will work with the 4600 Series IP Telephones DHCP Generic Setup Set up of a DHCP server involves the following phases 1 Install the DHCP server software according to vendor instructions 2 Configure the DHCP server with the following information IP addresses available for the 4600 Series IP Telephones Lease duration Infinite is recommended The following DHCP options Gateway router IP address es Table 4 2 item 1 If more than one address is listed the total list may contain up to 127 total ASCII characters with IP addresses separated by commas with no intervening spaces Subnet mask Table 4 2 item 3 Option 6 DNS server s address list If more than one address is listed the total list may contain up to 127 total ASCII characters with IP addresses separated by commas with no intervening spaces At least one address in Option 6 must be a valid non zero dotted decimal
153. ues check network congestion addresses etc to identify cause of timeout CAUSE An error has occurred without an identifiable cause RESOLUTION Conduct Self test restart the telephone and if no other cause becomes evident replace the telephone CAUSE The PBX does not recognize the set type RESOLUTION Ensure the PBX is properly administered to expect the appropriate telephones for the IP address and extension Troubleshooting Guidelines Table 5 4 Possible Error Messages During 4630 Backup Restore Error Message Cause Resolution Current options and Speed Dial entries have not yet been backed up The FTP Server Name is not known Please check the FTP Server IP Address The FTP Server has not yet responded so backup has not yet succeeded The FTP Server has denied access Please check FTP Setup parameters The FTP Server was unable to store the backup file CAUSE An attempt to save the current options and speed dial entries on the FTP server has not yet been made or is in progress RESOLUTION Wait for a message stating that backup was successful CAUSE Invalid or missing Server name RESOLUTION Verify the FTPSRVR address is the File Server to which backup data should be saved Verify that the FTPDIR value is the correct directory path for that File Server CAUSE The FTP Server has not responded to the attempt to backup restore RESOLUTION Try again verify the FTP server address verify
154. ument but it should be noted that use of NAT can lead to problems affecting the consistency of addressing throughout your network In Release 1 6 and earlier Releases of the 4600 Series IP Telephones NAT is not recommended for networks handling IP based telephony traffic As of Release 1 7 all 4600 Series IP Telephones support NAT interworking hence there are no problems with NAT and Release 1 7 of the 4600 Series IP Telephones Note however that support for NAT does not imply support for Network Address Port Translation NAPT Specifically the 4600 Series IP Telephones do not support communication to the PBX through any NAPT device QoS Quality of Service QoS is a term covering several initiatives to maximize the quality of the voice heard at both ends of a call that originates terminates or both on an IP based telephone These initiatives include various prioritization schemes to offer voice packets a larger or prioritized share of network resources These schemes include standards such as IEEE s 802 1D and 802 1Q the Internet Engineering Task Force s IETF s Differentiated Services RTP Control Protocol RTCP and Resource ReSerVation Protocol RSVP and port based priority schemes such as UDP port selection Documentation for your LAN equipment will elaborate on the extent your network can support any or all of these initiatives See Chapter 4 Server Administration for some implications of QoS for the 4600 Series IP Telep
155. utomatic Gain Control capability is currently enabled else 0 endptlID 43 endptAGCHEAD OBJECT TYPE SYNTAX INTEGER MAX ACCESS read only STATUS current DESCRIPTION Headset AGC status This variable returns 1 if the endpoint s headset Automatic Gain Control capability is currently enabled else 0 endptlID 44 endptPHONECC OBJECT TYPE SYNTAX DisplayString MAX ACCESS read only STATUS current DESCRIPTION Phone comcode This variable returns a string of up to 9 numerical characters specifying the comcode of the endpoint itself endptID 45 endptNVM OBJECT IDENTIFIER endpointMIB 2 Avaya 46xx IP Telephone MIB A 16 Avaya 46xx IP Telephone MIB endptNVMCIPADD OBJECT TYPE SYNTAX DisplayString MAX ACCESS read only STATUS current DESCRIPTION IP address of call server stored in Non Volatile Memory NVM This variable returns a 4 octet string or DNS string Default is AvayaCallServer endptNVM 1 endptNVMCPORT OBJECT TYPE SYNTAX INTEGER MAX ACCESS read only STATUS current DESCRIPTION NVM Transport layer port number This variable returns an integer specifying the call server port number stored in NVM endptNVM 2 endptNVIPADD OBJECT TYPE SYNTAX DisplayString MAX ACCESS read only STATUS current DESCRIPTION NVM IP address This variable returns a 4 octet string specifying the endpoint s IP address stored in NVM endptNVM 3 Avaya 46xx IP Telephone MIB A 17 4600 Series IP Te
156. ver yourco coM ZZZ ZZZ ZZZ ZZZ Option 176 MCIPADD xxxX XXX XXX XXX m Depending on the DHCP application you choose you should be aware of the fact that the application most likely will not immediately recycle expired DHCP leases An expired lease may remain reserved for the original client for a day or more for example Windows NT DHCP reserves expired leases for about one day The intent of this reservation period is to protect a client s lease in case the client and the DHCP server are in two different time zones the computers clocks are not in synch or the client is not on the network when the lease expires m The implication of this fact may be seen in the following example Assume 2 IP addresses hence 2 possible DHCP leases and 3 IP telephones two of which are using the 2 available IP addresses When the lease expires for the first two telephones the third will not be able to get a lease even if the other two telephones have been removed from the network until the reservation period expires Server Administration The 4600 Series IP Telephone sets the indicated system values to the values of the indicated fields of the DHCPACK message as indicated in Table 4 3 Table 4 3 DHCPACK Setting of System Values System Value Set to IPADD The yiaddr field NETMASK Option 1 if received GIPADD The first four octets of option 3 if received TFTPSRVR The first four octets of the siaddr field The remainder of this
157. work Information Before Installation Per DHCP Server 1 Gateway router IP address es 2 TFTP server IP address es 3 Subnet mask 4 DEFINITY CLAN IP address es Software Checklist 4 5 4600 Series IP Telephone LAN Administrator s Guide Table 4 2 Required Network Information Before Installation Per DHCP Server 5 DEFINITY CLAN port Although this may be a value between 0 and 65535 the default value is 1719 and should not be changed unless this conflicts with an existing port assignment 6 TFTP server file path 7 Telephone IP address range From To 8 DNS Server address es If applicable The TFTP server file path is the root directory used for all transfers by the server This is the default directory which all files will be uploaded to or downloaded from In configurations where the upgrade script and application files are in the default directory item 6 should not be used DHCP This section provides information on possible DHCP servers and generic information on administering a DHCP server Choosing a DHCP Configuration A discussion on how to best set up your network to work with the 4600 Series IP Telephones is beyond the scope of this document See Network Assessment on page 2 5 This document concentrates on the simplest case of the single LAN segment Information provided here can be extrapolated for more complex LAN configurations N warna Before you start it is important that yo
158. y STATUS current DESCRIPTION Duration of IPADD lease This variable returns an unsigned integer specifying the length of time of the IPADD lease endptiD 12 Avaya 46xx IP Telephone MIB A 5 4600 Series IP Telephone LAN Administrators Guide endptDHCPLEASERENEW OBJECT TYPE SYNTAX Integer32 MAX ACCESS read only STATUS current DESCRIPTION Renewal time of IPADD lease This variable returns an unsigned integer specifying the length of time at which to renew the IPADD lease endptlD 13 endptDHCPLEASEREBIND OBJECT TYPE SYNTAX Integer32 MAX ACCESS read only STATUS current DESCRIPTION Rebind time of IPADD lease This variable returns an unsigned integer specifying the length of time at which to rebind the IPADD lease endptiD 14 endptGIPADD OBJECT TYPE SYNTAX DisplayString MAX ACCESS read only STATUS current DESCRIPTION List of router addresses This variable returns a sequence of IP addresses in dotted decimal format and separated by commas of routers available for use endptlD 15 Avaya 46xx IP Telephone MIB A 6 Avaya 46xx IP Telephone MIB endptGIPINUSE OBJECT TYPE SYNTAX IpAddress MAX ACCESS read only STATUS current DESCRIPTION Router address This variable returns a 4 octet string specifying the IP address of the router currently in use endptID 16 endptNETMASK OBJECT TYPE SYNTAX IpAddress MAX ACCESS read only STATUS current DESCRIPTION Subnet mask This variable
159. y 1 To support IEEE 802 1D Q the 4600 Series IP Telephones can be administered either from the network via appropriate administration of the DHCP or TFTP servers or at the telephone itself via dialpad input Specific implementation details for local administration are in the Installation Manual and for remote administration are in this chapter in 4600 Series IP Telephone Scripts and Application Files on page 4 18 In summary three IEEE 802 1D Q QoS parameters in the telephones can be administered These parameters are m L2Q setting the 802 1Q framing parameter ON or OFF m L2QAUD setting the 802 1Q audio priority value between 0 and 7 default is 6 m L2QSIG setting the 802 10 signaling priority value between 0 and 7 default is 6 The 4600 Series IP Telephones can simultaneously support receipt of packets using or not using 802 1Q parameters Z warnina If you turn VLAN framing on L2Q 1 using the TFTP based upgrade script 46xxupgrade scr and you set your VLAN ID L2QVLAN to something other than your default VLAN ID the IP address you are using for the telephone will probably be wrong for the new VLAN See Administering Options for the 4600 Series IP Telephones for more information DIFFSERV As defined in IETF RFCs 2474 and 2475 services are basically ways of treating different subsets of a network s traffic in different ways at the Internet Protocol IP layer Layer 3 For example some packets might
160. y have a negative impact on your network The following hardware is required for 4600 Series IP Telephones to work properly m The DEFINITY switch must be installed and administered correctly with Release 8 4 or later DEFINITY Release 8 4 supports the 4612 and 4624 IP Telephones DEFINITY Release 9 and later support the 4606 4612 and 4624 IP Telephones DEFINITY Release 10 and later support the 4630 IP Telephone MultiVantage Release 11 supports the 4602 and 4620 IP Telephones Introduction 3 1 4600 Series IP Telephone LAN Administrator s Guide NOTE For Release 1 1 of any of the 4600 Series IP Telephones the DEFINITY switch must have Release 9 software installed For Release 1 5 of any of the 4600 Series Telephones the DEFINITY switch must have Release 9 5 software For Release 1 6 of the 4600 Series IP Telephones and for support of the 4630 IP Telephone the DEFINITY switch must have Release 10 software For Release 1 7 of the 4600 Series IP Telephones and for support of the 4602 and 4620 IP Telephones the MultiVantage switch must have Release 11 software The following two circuit packs must be resident on the PBX server used to support the IP telephones TN2302 AP Media Processor circuit pack converts the audio levels for the IP telephone to audio levels for DCP phones when IP phones are used in a call with non IP telephones TN799 Control LAN CLAN circuit pack for the signaling c

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