Avaya 4600 IP Phone User Manual
Contents
1. m wan OD facultatif optionale opcional DSS 4624 Figure 2 1 Connection Jacks on a 4600 Series IP Telephone 1 Plug one end of the HADU 4 conductor coiled handset cord into the telephone and the other end into the handset 2 Plug one end of the first Category 5 modular line cord into the Ethernet jack of the PC and the other end into the secondary Ethernet jack on the 4600 Series IP Telephone 3 Plug one end of the second Category 5 modular line cord into the Ethernet jack on the 4600 Series IP Telephone and the other end into the Ethernet wall jack 4 In the United States and Canada plug the barrel connector on the power cord into the 4600 Series IP Telephone and the plug on the power cord into the wall socket Outside of the United States and Canada connect the 1151 power brick to the power cable plug the barrel connector to the 4600 Series IP Telephone and the plug into the wall socket Assembling the 4600 Series IP Telephone 2 5 4600 Series IP Telephone Installation Guide Dynamic Addressing Process NOTE Before beginning this process you must have an extension number for the IP Telephone and the DEFINITY security code password for that extension The following description of the process of installing the IP telephones assumes that the process is executed successfully Only an initial installation out of the box is described For errors that may be encoun2. J JJ o gt 4 6 Appendix Scenarios for the Restart Process The sequence of the restart process depends on the status of the boot and application files This appendix explains the different scenarios possible Restart the Telephone Use the following procedure to restart the telephone 1 While the phone is on hook and idle press the following sequence of keys on the faceplate of the telephone Hold 7 3 7 3 8 Hold RESET f The following text is displayed left justified at the top of the display Reset values no yes Press the button to continue the procedure The following text is displayed left justified at the top of the display while the system values are reset to defaults Resetting values Once the system values are reset the following prompt is displayed Restart phone no yes Press the key to terminate the procedure without restarting the telephone Press the key to restart the telephone The remainder of the procedure depends on the status of the boot and application files Refer to the table on the next page Scenarios for the Restart Process A 1 4600 Series IP Telephone Installation Guide If this condition applies See Boot file Needs to be Upgraded page A 2 Latest Boot File L
3. ee eee 2 6 4600 Series IP Telephone Installation Guide rr _ A A 4600 Series IP Telephone Installation Introduction The new 4600 Series IP Telephone product line uses Internet Protocol IP technology with Ethernet interfaces The IP telephones supplement the existing DEFINITY IP Solutions platform The 4600 Series IP Telephones support DHCP and TFTP over IPv4 UDP which enhance the administration and servicing of the phones These phones use DHCP to obtain dynamic IP addresses and TFTP to download new versions of software for the phones The 4600 Series IP Telephones provide the ability to have one IP connection on the desktop for both a telephone set and a PC using the telephone s built in hub For information on Voice over IP see the 4600 Series IP Telephone LAN Administrator s Guide In compliance with Australian law the following information is provided This equipment shall be installed and maintained by trained service personnel All the input output ports are classified as Safety Extra Low Voltage SELV in the meaning of IEC 60950 To maintain safety compliance when connecting the equipment electrically to other equipment the interconnecting circuits shall be selected to provide continued conformance of clause 2 3 for SELV circuits generally double reinforced insulation to 240Vac rms to any primary mains circuitry and 120Vac rms to any Telecommunication network circuitry To ensure the above conditions are
4. Latest Boot File and System Specific Application File Already Loaded A 6 ii Master TOC Introduction 1 Contents About This Guide PRESS AA A AA A DE e IRI 1 1 Intended Audience 1 1 Document Organization a AS A e RR ala tec 1 1 A O eni ure 1 2 Terms Used in This Guide 4h 1 2 Conventions Used in This Guide 1 3 Online Documentation llle RR RR Rr 1 3 Related Documents 1 4 Gustomer SUPPO 53 iene drin rl ei e 1 4 4600 Series IP Telephone Installation Guide rr _ A A Introduction About This Guide This guide describes how to install the 4600 Series IP Telephone product line and troubleshoot problems with the telephones The 4600 Series IP Telephone product line is a supplement to the DEFINITY IP Solutions platform Intended Audience This document is intended for personnel installing the 4600 Series IP Telephones AN caution Many of the products mentioned in this document are not supported by Avaya Care should be taken to ensure there is adequate technical support available for the TFTP and DHCP servers If the TFTP or DHCP servers are not functioning correctly the IP Telephones may be unable to operate correctly Document Organization The guide contains the following sections Chapter 1 Introduction Provides an overview of the 4600 Series IP Telephone Installation Guide Chapter 2 4600 Series IP Describes the
5. filenamel exe up to 16 ASCII graphic characters filename2 exe Out of the box there will be only one filename exe After installation there should be two filenames If there is only one installation has failed Verify the problem and then re install the telephone Error Messages The 4600 Series IP Telephones issue messages in English only The IP Telephones also display messages from the switch which outside the United States may issue messages in the local language Table 4 2 Possible Error Messages During Installation of 4600 Series IP Telephones Error Message Cause Resolution Checksum error CAUSE Downloaded application file was not downloaded or saved correctly RESOLUTION The telephone automatically resets and attempts to re initialize DHCP CONFLICT CAUSE Atleast one of the IP address offered by the DHCP to program server conflicts with another address RESOLUTION Review DHCP server administration to identify duplicate IP address es File too large CAUSE The telephone does not have sufficient room to store the Cannot save file downloaded file RESOLUTION Verify the proper filename is administered in the TFTP script file and that the proper application file is located in the appropriate location on the TFTP server Error Messages 4 3 4600 Series IP Telephone Installation Guide Table 4 2 Possible Error Messages During Installation of 4600 Series IP Telephones Continued Error Message
6. 10 11 The following message is displayed while the TFTP process is invoked TFTP ping 1 WWW XXX Y YY ZZZ The number of pings is incremented once per second until the TFTP server responds The following message is displayed while the upgrade script is downloaded from the TFTP server 46XXUPGRADE SCR n KB received where n is the number of KBs that have been downloaded The script file is processed and the software determines that the name of the boot code file in the telephone BOOTNAME is not the latest version APPNAME is set to the name of an application file that will replace the boot code The following message is displayed while the application file is downloaded into RAM app filename n KB received where n is the number of KBs that have been downloaded The following message is displayed while the application file is stored in flash memory Saving to flash n96 X secs where n is the percentage of the file that has been stored and x i s the number of seconds that have elapsed This will usually take longer than it took to download the file The phone is reset so that the new system specific application file can be executed Continue with the next procedure Latest Boot File and System Specific Application File Already Loaded NOTE This happens with normal resets 1 The following message is displayed Restarting While the hardware is be
7. nnn nnn nnn nnn is the value of the telephone 2 Enter the IP address for the telephone followed by the button The following message is displayed CallSv nnn nnn nnn nnn nnn nnn nnn nnn where nnn nnn nnn nnn is the value of the call server gatekeeper IP address 3 Enter the IP address for the gatekeeper followed by the t button The following message is displayed CallSvPort nnnnn New where nnnnn is the value of the Management Complex call server gatekeeper transport layer port number a value between 0 and 65535 Static Addressing Installation 3 3 4600 Series IP Telephone Installation Guide 4 Enter the appropriate value for the port number followed by the button The following message is displayed Router nnn nnn nnn nnn nnn nnn nnn nnn New or Router _ where nnn nnn nnn nnn is the value of the Gateway router IP address 5 Enter the IP address of the Gateway router followed by the button The following message is displayed Mask nnn nnn nnn nnn nnn nnn nnn nnn New or Mask where nnn nnn nnn nnn is the value of the IP netmask 6 Enter the IP netmask followed by the button The following message is displayed FileSv nnn nnn nnn nnn nnn nnn nnn nnn where nnn nnn nnn nnn is the value of the TFTP server IP address 7 Enter the IP address of the TFTP server fol
8. adhered to only interconnect the equipment with the already approved certified equipment IP Telephone Models There are three telephone set models defined in the 4600 Series IP Telephone family m 4606 IP Telephone m 4612 IP Telephone m 4624 IP Telephone This document describes the installation of these phones For details about using the features provided by the phones refer to the documentation for each phone Introduction 2 1 4600 Series IP Telephone Installation Guide Software As shipped from the factory the 4600 Series IP Telephones do not contain sufficient software for registration and operation When the phone is first plugged in a software download from a TFTP server is initiated This gives the phone the functionality of a DEFINITY IP Telephone For downloads of software upgrades DEFINITY provides the capability for a remote restart of the IP telephone As a consequence of restarting the phone automatically restarts reboot procedures which result in a download if new software is available Pre Installation Checklist Before plugging in the 4600 Series IP Telephone verify that all of the following requirements have been met Failure to do so will prevent the telephone from working and may have a negative impact on your network Print copies of this checklist for each server and IP Telephone Requirements to Verify about the Network O 1 The DEFINITY switch is administered for IP Telephones and has software for
9. equipment and resources that are required to Telephone Installation properly install and operate the 4600 Series IP Telephones Provides instructions on installing the telephones out of the box Chapter 3 Local Describes how to set local administrative options when Administrative Options instructed to do so by the system or LAN administrator About This Guide 1 1 Chapter 4 Troubleshooting Guidelines Appendix A Scenarios for the Restart Process Change History Issue 1 0 Issue 1 1 Terms Used in This Guide 802 1p 802 10 ARP CLAN DHCP DiffServ IETF LAN MAC QOS RRQ TCP IP TFTP Document Organization 1 2 4600 Series IP Telephone Installation Guide Describes error conditions and messages that may occur during the installation of the 4600 Series IP Telephones Explains the different scenarios possible for the sequence of the restart process This document was issued for the first time in November 2000 This is the current version of the document revised and issued in April 2001 802 1Q defines a layer 2 frame structure that supports VLAN identification and a QOS mechanism usually referred to as 802 1p but the content of 802 1p is now incorporated in 802 1D Address Resolution Protocol used to verify that the IP address provided by the DHCP server is not in use by another IP Telephone Control LAN type of TN799 circuit pack Dynamic Host Configuration Prot
10. field of an IP address or subnet mask after only a zero has been entered the new digit will replace the zero Press the button to go to the next step To backspace within a field press the leftmost button under the display the leftmost softkey on a 4624 or 4612 or the conference button on a 4606 or the previous button on the 4624 and 4612 the most recently entered digit or period is erased from the display and the cursor is left in the erased character s former position Pre Installation Checklist for Static Addressing Before performing static addressing on the 4600 Series IP Telephone verify that all of the requirements listed on page 2 2 have been met other than item 4 referring to the DHCP server In addition you must have the values for the following parameters Failure to do so may cause errors during data entry which will prevent the telephone from working and may have a negative impact on your network Print copies of this checklist for each subnet 0 0 1 2 The IP Address of the call server gatekeeper The transport layer port number of the Address of the Management Complex call server gatekeeper Although this may be a value between 0 and 65535 the default value is 1719 and should not be changed unless this conflicts with an existing port assignment The IP Address of the gateway router The IP netmask The IP Address ofthe TFTP server Static Addressing Installation The usual way to assign IP addresses
11. 3 4606 4612 4624 IP Telephones Set Up Quick Reference 555 233 201 This document contains important user safety instructions for the 4600 Series IP Telephones 4600 Series IP Telephone LAN Administrator s Guide 555 233 225 This document describes how to administer DHCP and TFTP servers for the 4600 Series IP Telephones lt also provides troubleshooting guidelines for the 4600 Series IP Telephones and for the DHCP and TFTP servers 4606 IP Telephone User Guide for DEFINITY Users This document provides detailed information about using the 4606 IP Telephone 4612 IP Telephone User Guide for DEFINITY Users This document provides detailed information about using the 4612 IP Telephone 4624IP Telephone User Guide for DEFINITY Users This document provides detailed information about using the 4624 IP Telephone Customer Support For support for your 4600 Series IP Telephones call the Avaya support number provided to you by your Avaya representative or Avaya reseller Information about Avaya products can be obtained at the following URL http avaya com support Related Documents 1 4 4600 Series IP Telephone Installation 2 Contents INTOAUClione sonni ri AO dR TTE 2 1 a IP Telephone Models nun ge da Lee am ede 2 1 MEE 01 TZ o a E ER CORNO SIE EE IE PEDE RACE 2 1 Prednstallatior OnecklIst eese settee oo ACIE Eb RENNES E DURS ERA dd 2 2 Assembling the 4600 Series IP Telephone 0 cece eee eee 2 4 Dynamic Addressing Process
12. 4 2 6 3 Local Administrative Options 10114870 87031101 4 us vs Ged oo e D ee id OS aC RR a 3 1 Entering Data for Administrative Options 3 1 Pre Installation Checklist for Static Addressing 3 2 Static Addressing Installation ira OR er Mae a ne n 3 2 a QOS Option Setting sees sas oh cide Hehe E E oua a 3 4 Secondary Ethernet Hub Interface Enable Disable 3 6 Site Specific Option Number Setting 3 7 Reset System Values cnica 3 8 a Restart the Telephone ouem etg erate visa aie paste Mo Gla C RN EC A 3 8 a Self Test Procedure io ss urs e ons OR Ru a an 3 9 Master TOC i 4600 Series IP Telephone Installation Guide 4 Troubleshooting Guidelines INTO UCI iia A AAA ae a aa ee dene aa a g 4 1 Error C nditlonS sse cui dues ore waar IAEA a E 4 1 a DAME TONES ic Mactopia Ck A m PR UC aida Batic vane eae 4 2 a Power Interruption vt wet ELDER CDI aig ERRARE A tea 4 2 The View Administrative Option 1 4 2 Error Messages sabina Bondi eA een eee eee aS 4 3 A Appendix Scenarios for the Restart Process A 1 Restart the Telephone a ee eS A 1 Boot file Needs to be Upgraded A 2 Latest Boot File Loaded No Application File or Application File Needs to be Upgraded A 5
13. AVAYA ommunication 4600 Series IP Telephone Installation Guide 555 233 128 Comcode 700197858 Issue 1 5 June 2001 Copyright 2001 Avaya Inc All Rights Reserved Printed in U S A Notice Intellectual Property Your Responsibility for Your System s Security Trademarks Comments Copyright and Legal Notices 555 233 128 Comcode 700197858 Issue 1 5 June 2001 Every effort was made to ensure that the information in this document was complete and accurate at the time of printing However information is subject to change Intellectual property related to this product including trademarks and registered to Lucent Technologies Inc has been transferred or licensed to Avaya Inc Any reference within the text to Lucent Technologies Inc or Lucent should be interpreted as reference to Avaya Inc The exception is cross references to books published prior to April 1 2001 which may retain their original Lucent titles Avaya formed as a result of Lucent s planned restructuring designs builds and delivers voice converged voice and data customer relationship management messaging multiservice networking and structured cabling products and services Avaya Labs is the research and development arm for the company Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party for example persons other than your company s employees agents subcontractors or persons working on your comp
14. Cause Resolution Gateway Error Hardware failure IP Address in use by another No Ethernet No file server address System busy Timeout Error Error Messages 4 4 CAUSE DEFINITY Release 8 4 does not have an H 323 station extension for this telephone RESOLUTION On the station administration screen ensure the DCP set being aliased for this IP telephone has an H 323 station extension administered in accordance with switch administration instructions CAUSE Hardware failure prevented downloading of application file RESOLUTION Replace telephone CAUSE The telephone has detected an IP address conflict RESOLUTION Verify administration to identify duplicate IP address es CAUSE When first plugged in the IP Telephone is unable to communicate with the Ethernet RESOLUTION Verify the connection to the Ethernet jack verify the jack is Category 5 verify power is applied on the LAN to that jack etc CAUSE The TFTP server IP address in the IP telephone s memory is all zeroes RESOLUTION Depending on the specific requirements of your network this may not be an error If appropriate either administer the DHCP server with the proper address of the TFTP server or administer the telephone locally using the ADDR option as detailed in the 4600 Series IP Telephone Installation Guide CAUSE Most likely the number of IP endpoints on the DEFINITY is already at maximum Less likely network resource is un
15. P process is invoked DHCP 0 secs to program The number of elapsed seconds is incremented once per second until DHCP successfully completes The following message is displayed while the TFTP process is invoked TFTP ping 1 WWW XXX yyy ZzZ The number of pings is incremented once per second until the TFTP server responds The following message is displayed while the upgrade script is downloaded from the TFTP server 46XXUPGRADE SCR n KB received where n isthe number of KBs that have been downloaded The script file is processed and the software determines that the name of the boot code file in the telephone BOOTNAME is not the latest version APPNAME is set to the name of an application file that will replace the boot code The following message is displayed while the application file is downloaded into RAM app filename n KB received where n is the number of KBs that have been downloaded The following message is displayed while the application file is stored in flash memory Saving to flash n96 X secs where n is the percentage of the file that has been stored and x i s the number of seconds that have elapsed This will usually take longer than it took to download the file The following message is displayed while the phone is reset so that the application file can be executed Restarting While the hardware is being initialized
16. Release 8 4 or later NOTE For Release 1 1 of the 4600 Series Telephones the DEFINITY switch must have Release 9 software For Release 1 5 of the 4600 Series Telephones the DEFINITY switch must have Release 9 5 software O 2 The following two circuit packs are installed on the DEFINITY switch m TN2302 IP Media Processor circuit pack m TN799 Control LAN CLAN circuit pack O 3 Ensure that all required parameters are configured correctly For DEFINITY see the DEFINITY documentation For the DHCP and TFTP see Troubleshooting Guidelines in the 4600 Series IP Telephone LAN Administrator s Guide O 4 The DHCP server and application are administered as described in the 4600 Series IP Telephone LAN Administrator s Guide O 5 The TFTP server and application are administered as described in the 4600 Series IP Telephone LAN Administrator s Guide 0 6 The upgrade script and application files are loaded correctly on the TFTP server Requirements to Verify for Each IP Telephone 0 7 You have an extension number and a DEFINITY security code password for each IP Telephone 8 A Category 5 LAN jack is available at each phone site 9 Electrical power is provided to each telephone by a Telephone Power Module DC power jack must be ordered separately Pre Installation Checklist 2 2 4600 Series IP Telephone Installation 1 Category 5 modular line cord is available for the connection between the IP Telephone and t
17. ThelP Telephone connects to the TFTP server and looks for an upgrade script file 5 The TFTP server sends an upgrade script telling the phone what it is Dynamic Addressing Process 2 6 10 11 12 13 4600 Series IP Telephone Installation Since the read request packet may have to be sent several times each time the RRQ message is sent the following message is displayed TFTP s secs While the upgrade script file is being downloaded the following message is displayed 46xxUPGRADE SCR n KB received where n is the number of KBs received from the TFTP server While the application file is downloaded to the IP Telephone the following message is displayed filename n KB received where n is the number of KBs received from the TFTP server While the application file is saved in flash memory the following message is displayed Saving to flash 1 1 secs with the percentage of the file and the number of elapsed seconds incremented as the application file is stored in flash memory The phone contacts the DEFINITY server and attempts to log in The following prompt for an extension is displayed Extension nnnnnn OK NEW Enter a new extension ending with the button If the extension is not in use the following prompt for a password is displayed Password OK Enter the password ending with the button While the telephone
18. Upgraded NOTE This happens with normal application file upgrades The following message is displayed Restarting While the hardware is being initialized the following message is displayed Initializing While either the application file if there is one or the boot code is uncompressed into RAM the following message is displayed Loading kkkkkkkkkkkk Since this takes a while asterisks then periods then asterisks are displayed on the second line to indicate that something is happening When control is passed to the code in RAM the following message is displayed Starting The telephone detects and displays the speed of the Ethernet interface in Mbps that is 0 10 or 100 The message No Ethernet is displayed until the software determines whether the interface is 10 Mbps or 100 Mbps NOTE The Ethernet speed indicated is the LAN interface speed for both the telephone and any attached PC The software checks whether sufficient IP address information has been downloaded In this scenario it is discovered that sufficient information has not been downloaded The following message is displayed while the DHCP process is invoked DHCP 0 secs to program The number of elapsed seconds is incremented once per second until DHCP successfully completes Scenarios for the Restart Process A 5 4600 Series IP Telephone Installation Guide F
19. alues Once the system values are reset the following prompt is displayed Restart phone no t yes 3 Press the key to terminate the procedure without restarting the telephone Press the key to restart the telephone The remainder of the procedure depends on the status of the boot and application files Refer to Appendix A Self Test Procedure To invoke 4600 Series IP Telephone self test procedures press the following seguence of keys on the faceplate of the telephone Hold 8 3 7 8 Hold T E ST The telephone illuminates each column of red and green LEDs associated with administrable buttons seguentially for 0 5 second from left to right across the telephone in a repeating cycle The Speaker Mute LED and the message waiting LED are illuminated along with the closest column of LEDs Buttons generate a button click if pressed but do not generate any system specific signaling messages DTMF or invoke speakerphone or mute operation Telephones with displays display the following text left justified at the top of the display for 1 second after self test is invoked Self test end Then a block character all pixels on is displayed in all display character locations for 5 seconds Display of the block character is used to find bad display pixels One of the following is displayed If self test passes Self test passed end If self test fails Self test failed end 4 To terminate the self
20. and 7 for the new value of the 802 1 audio parameter The following text is displayed left justified at the top of the display L2 signaling d New _ where d is the value of the 802 1 signaling parameter Enter a valid value between 0 and 7 for the new value of the 802 1 signaling parameter The following text is displayed left justified at the top of the display VLAN ID dddd New where dddd is the value of the 802 1 VLAN ID Enter a valid value between 0 and 4095 for the new value of the 802 1 VLAN ID The following text is displayed left justified at the top of the display L3 audio dd New where dd is the value of the Differential Services audio parameter Enter a valid value between 0 and 63 for the new value of the Differential Services audio parameter The following text is displayed left justified at the top of the display L3 signaling dd New Static Addressing Installation 3 5 4600 Series IP Telephone Installation Guide where dd is the value of the Differential Services signaling parameter Enter a valid value between 0 and 63 for the new value of the Differential Services signaling parameter If no new values were entered during this procedure the following text is displayed left justified at the top of the display No new values OK Press to terminate the procedure If new values were entered during this procedure the fo
21. any s behalf Note that there may be a risk of toll fraud associated with your telecommunications system and if toll fraud occurs it can result in substantial additional charges for your telecommunications services You and your system manager are responsible for the security of your system such as programming and configuring your equipment to prevent unauthorized use The system manager is also responsible for reading all installation instruction and system administration documents provided with this product in order to fully understand the features that can introduce risk of toll fraud and the steps that can be taken to reduce that risk Avaya does not warrant that this product is immune from or will prevent unauthorized use of common carrier telecommunication services or facilities accessed through or connected to it Avaya will not be responsible for any charges that result from such unauthorized use Adobe Acrobat and the Acrobat logo are registered trademarks of Adobe Systems Incorporated DIVA ISDN is a trademark and the Eicon Technology logotype is a registered trademark of Eicon Technology Corporation DOS Microsoft Windows Windows NT and the Microsoft logotype are registered trademarks and Windows for Workgroups and Windows 95 are trademarks of the Microsoft Corp DEFINITY and the Avaya logotype are registered trademarks of Avaya NetWare and the NetWare logotype are registered trademarks of Novell Inc Pentium is a register
22. available RESOLUTION The telephone was attempting to access a network resource DHCP server TFTP server or the DEFINITY and was not successful The resource being called upon should be checked for its availability If it appears operational and properly linked to the network verify addressing is accurate and a communication path exists in both directions between the telephone and the resource CAUSE Protocol timeout error RESOLUTION Retry If failure continues check network congestion addresses etc to identify cause of timeout Troubleshooting Guidelines Table 4 2 Possible Error Messages During Installation of 4600 Series IP Telephones Continued Error Message Cause Resolution Resource Error Incompatible Failed to set phone IP address CAUSE DEFINITY rejects the registration request RESOLUTION Verify DEFINITY Administration to ensure the telephone s proper IP address extension and password are being used CAUSE Release 8 of DEFINITY does not support the current version of the IP Telephone RESOLUTION Upgrade the DEFINITY to Release 9 software CAUSE The 4600 Series Telephone was originally installed on one switch with Static Addressing and has subsequently been installed on another switch with an active DHCP server assigning dynamic IP addresses RESOLUTION Reset the telephone Error Messages 4 5 4600 Series IP Telephone Installation Guide Error Messages AAA A
23. e phone is on hook and idle press the following sequence of keys on the faceplate of the telephone Hold 7 3 7 3 8 4 Hold RESET The following text is displayed left justified at the top of the display Reset values no yes WARNING As soon as you press the button all static information will be erased without any possibility of recovering the data Press the button to reset values to their defaults or the button to continue The following text is displayed left justified at the top of the display while the system values are reset to defaults Resetting values Once the system values are reset the following prompt is displayed Restart phone no t yes Press the key to terminate the procedure without restarting the telephone Restart the Telephone Use the following procedure to restart the telephone 1 While the phone is on hook and idle press the following seguence of keys on the faceplate of the telephone Hold 7 3 7 3 8 4 Hold RESET 4 The following text is displayed left justified at the top of the display Reset values no t yes Press the button to reset values to their defaults or to continue Static Addressing Installation 3 8 Local Administrative Options If you press the button the following text is displayed left justified at the top of the display while the system values are reset to defaults Resetting v
24. ed to its previous state Site Specific Option Number Setting WARNING Do not perform this procedure if you are using static addressing Perform this procedure only if you are using DHCP and the LAN administrator instructs you to do this Use the following procedure to set the Site Specific Option Number SSON 1 While the phone is on hook and idle press the following sequence of keys on the faceplate of the telephone Hold 7 7 6 6 Hold S S ON The following text is displayed left justified at the top of the display SSON ddd New where ddd is the value of SSON Enter a valid value between 128 and 255 for the SSON If a value different from the current value of SSON is entered the following text is displayed left justified at the top of the display Save new value no t yes Press the button to terminate the procedure or the button to save the new value If you press the button the following text is displayed New value being saved The new value is saved and the user interface is restored to its previous state Static Addressing Installation 3 7 4600 Series IP Telephone Installation Guide Reset System Values Use the following procedure to reset all system initialization values to the application software default values WARNING 1 3 This procedure erases all static information without any possibility of recovering the data While th
25. ed trademark of Intel Corporation Symantec and pcANYWHERE and pcANYWHERE32 are trademarks of the Symantec Corporation SYSTIMAX is a trademark of AT amp T UnixWare is a registered trademark of The Santa Cruz Operation All products and company names are trademarks or registered trademarks of their respective holders If you have comments complete and return the comment card at the end of this document 4600 Series IP Telephone Installation Guide Master Table of Contents 1 Introduction About This Gulde n sore re Rte ate pra oet de de Seb d ete 1 1 Intended Audience 1 1 Document Ordanizati ri viaria 1 1 e Change HS D Seq SS 1 2 a Terms Used in This Guide 1 2 Conventions Used in This Guide 1 3 Online Documentation 1 3 Related Documents 1 4 Customer Support Di ur A qe Mana 1 4 2 4600 Series IP Telephone Installation A oom A lo PALM e EE ed biu E c EA 2 1 a IP Telephone Models 03 23 e a ed rd Re eta Raed he ie 2 1 NA eo omues a deiode aee same ar ED LP La ae s 2 1 Pre Installation GASES 242 oot ue ueteres ve Sens SR eds 2 2 Assembling the 4600 Series IP Telephone 2 4 Dynamic Addressing Process 1 3 it e hk X doe kalk Se EOS dI ow B4
26. et for the following m Whether all components are plugged in correctly m Check LAN connectivity in both directions to all servers DHCP TFTP DEFINITY 2 f you are using static addressing do the following m Use the View command to find the names of the files being used and verify that these filenames match those on the TFTP server Check on the Avaya website to verify whether the correct files are being used m Use the ADDR option to verify IP addresses m Use the QOS option to verify QoS parameters Refer to Chapter 3 of the 4600 Series IP Telephone Installation Guide 3 Ifthe 4600 Series IP Telephone is not communicating with the system DHCP TFTP or DEFINITY make a note of the last message that was displayed and consult the system administrator Introduction 4 1 4600 Series IP Telephone Installation Guide DTMF Tones The failure to hear DTMF tones sent by a far end 4600 Series IP Telephone does not require any action on the user s part The TN2302AP board does not pass in band DTMF tones Power Interruption If power to a 4600 Series IP Telephone is interrupted while the telephone is saving the application file the TFTP application may hang If this occurs restart the TFTP server The View Administrative Option If you are using static addressing and encounter problems use the following procedure to verify the current values of system parameters and file versions NOTE Also use the ADDR option to view IP add
27. he PC Verify that the 4600 Series IP Telephone package includes the following components 1 telephone set 1 AB1C handset 1 H4DU 9 foot long when extended 4 conductor coiled handset cord plugged into the telephone and the handset 1 Category 5 modular line cord for the connection from the IP Telephone to the Ethernet wall jack 4606 4612 4624 IP Telephones Set Up Quick Reference 555 233 226 Pre Installation Checklist 2 3 4600 Series IP Telephone Installation Guide Assembling the 4600 Series IP Telephone Use the following procedure to assemble the 4600 Series IP Telephone NOTE The last step in assembling the 4600 Series IP Telephone must be plugging in the power cord into the power source Be careful to use the correct jack when plugging in the telephone See the 4606 4612 4624 IP Telephones Set Up Quick Reference for directions and illustration of how cords connect to jacks The jacks are located on the back of the telephone housing The left jack is for the primary Ethernet cable and the right jack is for the secondary Ethernet cable connected to the PC These jacks are flanked by icons to represent their correct use During the assembly refer to Figure 2 1 on page 2 5 Assembling the 4600 Series IP Telephone 2 4 4600 Series IP Telephone Installation 4 Al 2 ES FR Za ma gt
28. he upgrade script See the section on Customizing the Upgrade Script File in Chapter 4 of the 4600 Series IP Telephone LAN Administrator s Guide WARNING Perform these procedures only if instructed to do so by the system or LAN administrator Static administration of these options will cause upgrades to work differently than if they are administered dynamically The values assigned to options in static administration will not be changed by upgrade scripts They will remain active for the IP Telephone until a new boot file is downloaded Aside from SSON these procedures are to be used only if you are using static addressing and as always only if instructed by the system or LAN administrator Do not use these procedures aside from SSON if you are using DHCP Entering Data for Administrative Options This section describes how to enter data for the administrative options 1 All local procedures are invoked by pressing the Hold button up to 7 numeric dial pad buttons and the button A 6 second timeout is in effect between button presses after the Hold button is pressed if a valid button is not pressed within 6 seconds of the previous button the collected digits are discarded and no administrative option is invoked 2 Attempts to enter invalid data are rejected and the phone emits an error beep Introduction 3 1 4600 Series IP Telephone Installation Guide If a numeric digit is entered for a value or for a
29. ing initialized the following message is displayed Initializing Scenarios for the Restart Process A 6 10 11 Appendix While either the application file is uncompressed into RAM the following message is displayed Loading kkkkkkkkkkkk Since this takes a while asterisks then periods then asterisks are displayed on the second line to indicate that something is happening When control is passed to the code in RAM the following message is displayed Starting The telephone detects and displays the speed of the Ethernet interface in Mbps that is 0 10 or 100 The message No Ethernet is displayed until the software determines whether the interface is 10 Mbps or 100 Mbps NOTE The Ethernet speed indicated is the LAN interface speed for both the telephone and any attached PC The software checks whether sufficient IP address information has been downloaded In this scenario it is discovered that sufficient information has not been downloaded The following message is displayed while the DHCP process is invoked DHCP 0 secs to program The number of elapsed seconds is incremented once per second until DHCP successfully completes The following message is displayed while the TFTP process is invoked TFTP ping 1 WWW XXX yyy ZzZ The number of pings is incremented once per second until the TFTP server responds The following message is disp
30. layed while the upgrade script is downloaded from the TFTP server 46XXUPGRADE SCR n KB received where n isthe number of KBs that have been downloaded The script file is processed and the software determines that the name of the boot code file in the telephone BOOTNAME is the latest version and the name of the application file in the telephone is the same as APPNAME System specific registration with the DEFINITY server is invoked Upon completion of registration dial tone is available on the telephone Scenarios for the Restart Process A 7 4600 Series IP Telephone Installation Guide rr _ A A Scenarios for the Restart Process i ee 4 A 8
31. llowing text is displayed left justified at the top of the display Save new values no t yes Press the button to terminate the procedure or the button to save the new values If you press the button the following text is displayed New values being saved The new values are saved and the user interface is restored to its previous state Secondary Ethernet Hub Interface Enable Disable Use the following procedure to enable or disable the hub interface NOTE The default for the hub interface is enabled While the phone is on hook and idle press the following sequence of keys on the faceplate of the telephone Hold 4 6 8 Hold INT One of the following texts is displayed left justified at the top of the display depending on the current value of the hub If HUB enabled HUB enabled O disable OK If HUB disabled HUB disabled l enable OK Press the 1 or 0 button to enable or disable the hub interface respectively or the button to leave the current value Static Addressing Installation 3 6 Local Administrative Options The following text is displayed left justified at the top of the display Save new value no t yes Press the button to terminate the procedure or the button to save the new values If you press the button the following text is displayed New value being saved The new values are saved and the user interface is restor
32. lowed by the st button The following message is displayed Save new values no yes 8 Press the button to save the new values you have entered The following message is displayed New values being saved Once the new values are stored the telephone is reset If a new boot program is downloaded from the TFTP server after you enter static addressing information you will need to reenter your static addressing information QOS Option Setting Administering QOS options is not mandatory but it is highly recommended Use the following procedure to set Quality of Service QOS options 1 While the phone is on hook and idle press the following sequence of keys on the faceplate of the telephone Hold 7 6 7 Hold Q O S 4 Static Addressing Installation 3 4 Local Administrative Options One of the following texts is displayed left justified at the top of the display depending on the current status of 802 10 If 802 1Q is off 802 10 off 1 on OK If 802 1Q is on 802 10 on O off OK Press the 1 or 0 button to turn 802 10 on or off respectively The display is updated to show the current status of 802 10 Press the button to continue the procedure without changing the displayed status of 802 1Q The following text is displayed left justified at the top of the display L2 audio d New _ where d is the value of the 802 1 audio parameter Enter a valid value between 0
33. oaded No Application File or Application File Needs to be page A 5 Upgraded Latest Boot File and System Specific Application File Already Loaded page A 6 Boot file Needs to be Upgraded NOTE This should almost never happen 1 The following message is displayed Restarting 2 While the hardware is being initialized the following message is displayed Initializing 3 While either the application file if there is one or the boot code is uncompressed into RAM the following message is displayed Loading kkkkkkkkkkkk Since this takes a while asterisks then periods then asterisks are displayed on the second line to indicate that something is happening 4 When control is passed to the software that was just loaded the following message is displayed Starting 5 The telephone detects and displays the speed of the Ethernet interface in Mbps that is 0 10 or 100 The message No Ethernet is displayed until the software determines whether the interface is 10 Mbps or 100 Mbps NOTE The Ethernet speed indicated is the LAN interface speed for both the telephone and any attached PC Scenarios for the Restart Process A 2 10 11 12 Appendix The software checks whether sufficient IP address information has been downloaded In this scenario it is discovered that sufficient information has not been downloaded The following message is displayed while the DHC
34. ocol an IETF protocol used to automate IP Address allocation and management Differentiated Services an IP based QOS mechanism Internet Engineering Task Force the organization that produces standards for communications on the internet Local Area Network Media Access Control ID of an endpoint Quality of Service used to refer to a number of mechanisms intended to improve audio quality over packet based networks Read Request packet a message sent from the 4600 Series IP Telephone to the TFTP server requesting to download the upgrade script and the application file Transmission Control Protocol Internet Protocol a network layer protocol used on LANs and internets Trivial File Transfer Protocol used to provide downloading of upgrade scripts and application files to the IP Telephones Introduction UDP User Datagram Protocol a connectionless transport layer protocol VLAN Virtual LAN Conventions Used in This Guide This guide uses the following textual symbolic and typographic conventions to help you interpret information Symbolic Conventions NOTE This symbol precedes additional information about a topic This information is not required to run your system AA caution This symbol is used to emphasize possible harm to software possible loss of data or possible service interruptions Typographic Conventions This guide uses the following typographic conventions command Words printed in this type are c
35. ommands that you enter into your system device Words printed in this type indicate parameters associated with a command for which you must substitute the appropriate value For example when entering the mount command device must be replaced with the name of the drive that contains the installation disk Administrative Words printed in bold type are menu or screen titles and labels File OK Words enclosed in double quotation marks refer to items on menus and screens that you select to perform a task italics Italic type indicates a document that contains additional information about a topic lt Enter gt Words enclosed in angle brackets represent a single key that should be pressed These include Ctrl Enter Esc Insert and lt Delete gt Online Documentation The online documentation for the 4600 Series IP Telephones is located at the following URL http avaya com support Online Documentation 1 3 4600 Series IP Telephone Installation Guide Related Documents DEFINITY Documentation Release 8 4 This document describes how to administer a DEFINITY switch with Release 8 4 software This document is provided with the DEFINITY Release 8 4 product DEFINITY Documentation Release 9 This document describes how to administer a DEFINITY switch with Release 9 software This document is provided with the DEFINITY Release 9 product These documents are available on the web site mentioned on page 1
36. resses see Static Addressing Installation on page 3 2 These may have been entered incorrectly Verify whether you were provided with correct IP addresses 1 While the phone is on hook and idle press the following sequence of keys on the faceplate of the telephone Hold 8 4 3 9 Hold V I E W The following text is displayed left justified at the top of the display View settings next t exit 2 Press the button at any time during viewing to display the next name and system value pair from the list below returning to the first pair after the last pair has been displayed Press the button at any time during viewing to terminate the procedure and restore the user interface to its previous state The names and values are displayed in the following order Table 4 1 Parameter Values Name System Value Format Model 46ccDccc up to 8 ASCII graphics characters Market domestic Only one value is displayed export Phone SN cccccccccccc Phone Serial Number up to 18 ASCII graphic cccccccc characters The View Administrative Option 4 2 Troubleshooting Guidelines Table 4 1 Parameter Values Continued Name System Value Format PWB SN cccccccccccc Printed Wiring Board circuit board Serial Number cccccccc up to 18 ASCII graphic characters PWB comcode ccccccccc 9 ASCII numbered characters MAC address 00 60 1D hh hh hh Each octet of the MAC address is displayed as a pair of hexadecimal numbers
37. s extension is visible as you enter it the password is displayed as asterisks The system determines whether the extension is in use Successful completion of this process causes the dial tone to be available The IP Telephone has been installed successfully Dynamic Addressing Process 2 7 4600 Series IP Telephone Installation Guide Dynamic Addressing Process AAA E 2 8 Local Administrative Options 3 Contents INTOAUCUON lt td A a Pla aaa 3 1 Entering Data for Administrative Options 3 1 Pre Installation Checklist for Static Addressing 3 2 Static Addressing Installation 3 2 a QOS Option SONO us as RE AS 3 4 Secondary Ethernet Hub Interface Enable Disable 3 6 Site Specific Option Number Setting 3 7 a Reset System Values eos ones dad uma a Od Sage kee Ede req eti aitia ga 3 8 a Restart TOP a ems Da IURE Ra he la a ara aes ERR 3 8 Self Test Proced ra soi alicia 3 9 4600 Series IP Telephone Installation Guide rr _ A A Local Administrative Options Introduction After you have successfully installed an IP Telephone you may be instructed to administer one of the following options NOTE To set parameters for all 4600 Series IP Telephones that download their upgrade script and application files from the same TFTP server you can modify t
38. tered during the process and the messages displayed see Chapter 4 Troubleshooting Guidelines When you plug the IP Telephone set into the Ethernet wall jack the following process takes place NOTE If the application has already been downloaded the whole process takes approximately 1 to 2 minutes after the phone is plugged in For an initial installation including download of the application the process may take 5 10 minutes The duration is based on LAN loading how many phones are being installed at once and similar factors 1 The telephone activates the Ethernet line interface the secondary Ethernet jack and dial pad input to allow the invocation of procedures as soon as possible after power up or a reset The telephone detects and displays the speed of the Ethernet interface in Mbps that is 10 or 100 The message No Ethernet is displayed until the software determines whether the interface is 10 Mbps or 100 Mbps NOTE The Ethernet speed indicated is the LAN interface speed for both the telephone and any attached PC 2 The IP telephone sends a request to the DHCP server and invokes the DHCP process The following message is displayed DHCP s secs to program where s is the number of seconds that have elapsed since DHCP was invoked 3 The DHCP server provides IP addresses for the following m The IP Telephone m The TFTP server m The TN799 Control LAN CLAN circuit pack on the DEFINITY server 4
39. test generate confirmation tone and return the user interface to the previous state press the button on the dial pad at any time Static Addressing Installation 3 9 4600 Series IP Telephone Installation Guide Static Addressing Installation z s x z 3 10 Troubleshooting Guidelines 4 Contents Introduction n osare Ae A AA ie lits 4 1 EMO CORONAS siria a E la ea hes godi lesa nd ae 4 1 DIME TOMES sss ie ae e kateb a a i as ER US Flea 4 2 a Power Interruption l a as pusa esas sia ea ai sa e A en ag 4 2 The View Administrative Option r 4 2 Error Messages ai scu xm AA VORO A POR 4 3 4600 Series IP Telephone Installation Guide rr _ A A Troubleshooting Guidelines Introduction This chapter describes problems that may occur during installation of the 4600 Series IP Telephones and possible ways of resolving these problems For problems that occur during normal operation see Troubleshooting Guidelines in the 4600 Series IP Telephone LAN Administration Guide This chapter is organized in the following sections m Descriptions of error conditions and methods for resolving them m The use ofthe View option to view values of system m Error messages and methods for resolving them Error Conditions There are three areas where installers can troubleshoot problems before seeking assistance from the system or LAN administrator 1 Check the wiring power and Ethern
40. the following message is displayed Initializing Scenarios for the Restart Process A 3 4600 Series IP Telephone Installation Guide 13 14 15 16 17 18 While either the new application file is uncompressed into RAM the following message is displayed Loading kkkkkkkkkkkk Since this takes a while asterisks then periods then asterisks are displayed on the second line to indicate that something is happening When control is passed to the software that was just loaded the following message is displayed Starting While the entire flash memory is erased in preparation for rewriting the code the following message is displayed Clearing n X secs where n is the percentage of memory erased and x is the number of elapsed seconds during erasing While the boot code is rewritten the following message is displayed Updating n96 X secs where n is the percentage of boot code rewritten and x is the number of elapsed seconds during rewriting When the new boot code has been successfully written into the flash memory the application corrupts its own checksum stored in flash and resets the phone so that the latest system specific application file can be downloaded Continue with the next procedure Scenarios for the Restart Process A 4 Appendix Latest Boot File Loaded No Application File or Application File Needs to be
41. to IP Telephones is the automatic method described in Dynamic Addressing Process on page 2 6 There may be times however when manual assignment of IP addresses is desired WARNING Static addressing is necessary when a DHCP server is unavailable Due to the difficulties associated with static addressing it is very strongly recommended that a DHCP server be installed and that static addressing be avoided Pre Installation Checklist for Static Addressing 3 2 Local Administrative Options NOTE The displays on the 4612 and 4624 IP Telephones accommodate up to 24 characters per line The display on the 4606 telephone accommodates up to 16 characters per line Here and in the examples below the example on the left shows the display on the 4612 and 4624 telephones and the example on the right shows the display on the 4606 telephone Use the following procedure to invoke manual address information programming 1 Start manual address programming by performing one of the following steps a During normal DHCP processing press the key before the DHCP process completes or b While the phone is on hook and idle press the following sequence of keys on the faceplate of the telephone Hold 2 3 3 7 Hold A D DR NOTE Press the Hold key momentarily Do not press this key while pressing other keys The following message is displayed Phone nnn nnn nnn nnn nnn nnn nnn nnn New or Phone where
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