User`s Manual
Contents
1. View Proactive Threat Protection Provides zero day protection against unknown threat Antivirus and Antispyware Protection tive pdate Centralized Exceptions Centralized Exceptions provide the capability to e f es folde si esses from beng scanned Client Management Provides funchonalty to manage th ve dert 2009 Electrolux Italia S p A All rights reserved File SidekickPC Installation Issues v1 0 pdf Date 19 05 2009 Electrolux CTI SOFTWARE DEVELOPMENT GROUP 2 Click Configure Settings Antivirus and Antispyware Protection Settings next to Antivirus and General File System Auto Protect submissions Antispyware Protection psc Enable File System Auto Protect meee Click the File System Auto Pet Protect tab and uncheck the All types Nodfiesrons box labeled Enable File Selected Extensions Advanced System Auto Protect Click Determine file types by examining file contents OK Options Scan For security r om being installed on network drives Centralized Exceptions Centralized Exceptions 3 Click Configure Settings next to Proactive Threat ScanDetais Notifications Scan Frequency Protection Uncheck the boxes labeled Scan for trojans and worms and Scan for keyloggers Click OK Keyloggers C Scan for keyloggers Use defaults defined by Symantec logger is detected2. 3 n Click on the Start menu choose Run and type regedit Go to HKEY LOCAL MACHINENSoftwareMlicrosoftMMicrosoft SQL Server Remove SQLEXPRESS from the MULTI SZ value named InstalledInstances Delete the subhive named MSSQL 1 Delete the subhive named SQLEXPRESS Go to HKEY_LOCAL_MACHINE Software Microsoft Microsoft SQL ServerMnstance Names SQL Delete the value named SQLEXPRESS Delete the folder ProgramFiles Microsoft SQL Server MSSQL 1 Y AutoInstall workaround To work around the problem AutoInstall cmd executes a custom utility that cleans dirty registry settings in case of need before running the SQL Server 2005 installation SOL 2005 Detection exe DETECTONLY CLEANDIRTYREGISTRY 8 The SQL Server service failed to start error message while installing SQL Server This is the problem of SQL Server 2005 installation The problem could be in the NETWORK SERVICE account under which SQL Sever service runs by default There are two possible reasons e The NETWORK SERVICE account does not exist e The NETWORK SERVICE account exists but it has no Full Control permission on the Protect folder Y Manual workaround 2009 Electrolux Italia S p A All rights reserved File SidekickPC Installation Issues v1 0 pdf Date 19 05 2009 4 Electrolux CTI SOFTWARE DEVELOPMENT GROUP Manually change permission settings for NETWORK SERVICE Please remember that
3. Electrolux CTI SOFTWARE DEVELOPMENT GROUP SI DEKI CK PC SETUP AND ACTIVATION ISSUES 19 MAY 2009 2009 Electrolux Italia S p A All rights reserved File SidekickPC Installation Issues v1 0 pdf Date 19 05 2009 Electrolux CTI SOFTWARE DEVELOPMENT GROUP TABLE OF CONTENTS 1 THE SQL SERVER 2005 SETUP PROGRAM MAY TAKE A VERY LONG TIME TO COMPLE UE c 2 SETUP FAILED NO PACKAGE lt 801 3 81 gt 3 SQL SERVER 2005 EXPRESS INSTALL ERRORS 29503 OR 1067 eee 4 SQL SERVER 2005 EXPRESS ERROR DURING INSTALLATION ON WINDOWS XP SERVICE 3 sssicessstdectessaccsssscncosisseuecessscccecasseacsasssstceeossencecasvadeesasssncoaess 5 THE SYSTEM ADMINISTRATOR HAS SET POLICIES TO PREVENT THIS INSTALLATION ERROR MESSAGE WHILE INSTALLING MSXML 6 0 6 0 P 6 MSXML 6 0 PROBLEMS CANNOT INSTALL SQL SERVER eere 7 AN INSTANCE WITH THE SAME NAME IS ALREADY INSTALLED ON THIS COMPUTER ERROR MESSAGE WHILE INSTALLING SQL SERVER 8 THE SQL SERVER SERVICE FAILED TO START ERROR MESSAGE WHILE INSTALLING SOL SERVER thi eire qa tha ee Io EL Ir HE EEREE SEP PERI EPE RE Se pP REEF 9 SIDEKICKPC INSTALLATION FAILS UNDER MS WINDOWS VISTA 10 SIDEKICKPC INSTALLATION FAIL
4. utility fails because of problems in registry or WMI Y Manual workaround Manually install SQL Server 2005 before running SidekickPC setup 2009 Electrolux Italia S p A AII rights reserved File SidekickPC Installation Issues v1 0 pdf Date 19 05 2009 Electrolux CTI SOFTWARE DEVELOPMENT GROUP 12 SidekickPC installation succeeds but the program issues an unexpected exception with Microsoft Web Services3 assembly when you start the update This problem occurs because WSE 3 0 runtime was not installed properly during automatic setup procedure It is also not possible to install WSE 3 0 runtime manually because of dirty registry settings Accompanying error message Install error 1327 Invalid Drive This problem described here http discussion autodesk com forums thread jspa threadID 478740 Y Manual workaround Manually change registry settings with regedit If necessary quit SidekickPC From the Start Menu click Start then click Run The Run dialog box opens Type regedit and then click OK The Registry Editor opens In the Registry Editor locate the following registry keys pps ps c e HKEY_CURRENT_USER Software Microsoft Windows CurrentVersion Explorer Shell Folders e HKEY CURRENT_USER Software Microsoft Windows CurrentVersion Explorer User Shell Folders e LOCAL MACHINE SOFTWARE Microsoft Windows CurrentVersion e HKEY_LOCAL_MA
5. within the sensitivity threshold Sensitivity Low High Commercial Applications When a commercial keylogger is detected When a commercial remote control application is detected Log 2009 Electrolux Italia S p A All rights reserved File SidekickPC Installation Issues v1 0 pdf Date 19 05 2009 Electrolux CTI SOFTWARE DEVELOPMENT GROUP Important you should re enable Symantec Endpoint Protection once you are done installing programs that required you to disable it To re enable 1 Open Symantec Endpoint Protection and then click Change settings from the left menu bar 2 Click Configure Settings next to Antivirus and Antispyware Protection Click the File System Auto Protect tab and check the box labeled Enable File System Auto Protect Click OK 3 Click Configure Settings next to Proactive Threat Protection Check the boxes labeled Scan for trojans and worms and Scan for keyloggers Click OK 14 Cannot activate the software license error displayed in the Install ID field Symptom the Install ID entry in the License Manager dialog box shows an error message instead of a number SidekickPC may crash when you quit it The AST Service is not running If you try to start it manually you get the following error i This problem is caused by the fact that the AST Service depends on the Event Log service The Event Log se
6. CHINE SOFTWARE iicrosoft Windows CurrentVersion Explorer Shell Folders e HKEY_LOCAL_MACHINE SOFTWARE Microsoft Windows CurrentVersion Explorer User Shell Folders 5 In the right pane verify the values in the Data column of each entry If any value contains a drive that is not correct for your computer right click the entry and select Modify 6 the correct drive letter in the Value data field and then click OK 7 Close regedit 8 Manually install WSE 3 0 by double clicking the Microsoft WSE 3 0 Runtime msi file that you can locate in the WSE3_0 folder in the SidekickPC installation set You can also download the WSE 3 0 setup procedure from the internet After this manual fix it is not necessary to re install SidekickPC just start it again 2009 Electrolux Italia S p A All rights reserved File SidekickPC Installation Issues v1 0 pdf Date 19 05 2009 Electrolux CTI SOFTWARE DEVELOPMENT GROUP 13 Cannot activate the software license This is a problem in software license activation that may occur on PCs running Symantec Endpoint Protection version 11 0 or a similar product Antivirus blocks activation deactivation of the Nalpeiron software license Y Manual workaround Temporarily disable Symantec Antivirus 1 To disable Symantec Endpoint Protection open Symantec Endpoint Protection and then click Change settings on the left menu bar
7. S WHILE CREATING THE DATABASE 11 SIDEKICKPC INSTALLATION FAILS WITH SQL SERVER 2005 OR LATER IS REQUIRED TO INSTALL THIS APPLICATION MESSAQGE eerte 12 SIDEKICKPC INSTALLATION SUCCEEDS BUT THE PROGRAM ISSUES AN UNEXPECTED EXCEPTION WITH MICROSOFT WEB SERVICES3 ASSEMBLY WHEN YOU START THE 13 CANNOT ACTIVATE THE SOFTWARE 1 14 CANNOT ACTIVATE THE SOFTWARE LICENSE ERROR DISPLAYED IN THE INSTALL ID FIELD tet n nett incon opns pi ru aeg nk IRE E 2009 Electrolux Italia S p A All rights reserved File SidekickPC Installation Issues v1 0 pdf Date 19 05 2009 5 Electrolux CTI SOFTWARE DEVELOPMENT GROUP 1 The SQL Server 2005 Setup program may take a very long time to complete This is a known problem in SQL Server 2005 installation procedure This issue is described in detail here http support microsoft com kb 9 10070 Y AutoInstall workaround To work around the problem the AutoInstall cmd automatic procedure disables some network functions before the setup of SQL Server Express 2005 with the following command ipconfig release gt NUL After the setup of SQL Server 2005 completes network functions are then restored in this way ipconfig renew gt NUL Manual installation workaround The work
8. around to this problem when you install MS SQL Server 2005 is to disconnect all network connections Usually a physical detach of the network cable is enough Setup failed no package lt sqIncli msi gt This is a known problem in SQL Server 2005 installation procedure This issue is described in detail here http social msdn microsoft com Forums en US sglsetupandupgrade thread 16fd90cf Odbc 4012 9970 6ca29b6f4aef v AutolInstall workaround First of all the automatic installation procedure of SidekickPC employs a setup of SQL Server Express where all components are extracted in advance This allows removing the SQL Server Native Client component before SQL Server 2005 installation by issuing the following command msiexec x cd SqlExpress Setup sqincli msi passive 2009 Electrolux Italia S p A AII rights reserved File SidekickPC Installation Issues v1 0 pdf Date 19 05 2009 3 2009 Electrolux Italia S p A All rights reserved Electrolux CTI SOFTWARE DEVELOPMENT GROUP SQL Server 2005 Express Install Errors 29503 or 1067 This is a known problem in SQL Server 2005 installation procedure This issue is described in detail here http social msdn microsoft com Forums en US sglsetupandupgrade thread e39f4700 ef57 4163 bde2 ccb460298b54 Y Manual workaround Run SQL Server 2005 Express setup and on the first page uncheck Hide advanced configuration options box Proceed up to t
9. ce 2009 Electrolux Italia S p A All rights reserved File SidekickPC Installation Issues v1 0 pdf Date 19 05 2009
10. he dropdown list on the page Service Account says Network Service and change its value to Local Service The last thing to do is to modify Authentication method from Windows authentication to the Mixed Mode authentication and provide a strong password below After that complete the installation process SQL Server 2005 Express error during installation on Windows XP Service Pack 3 This is a problem in the installation procedure of SQL Server 2005 The problem occurs in Windows XP Service Pack 3 with a language different from English as the following link describes http social msdn microsoft com forums en US sglexpress thread 4785c719 7579 4a41 84 3 2d19be504715 v AutolInstall workaround Before the installation of SQL Server 2005 installs Microsoft XML Core Services 6 0 Service Pack 1 msiexec i cd msxml6_x86 msi quiet File SidekickPC Installation Issues v1 0 pdf Date 19 05 2009 2009 Electrolux Italia S p A AII rights reserved 4 Electrolux CTI SOFTWARE DEVELOPMENT GROUP system administrator has set policies to prevent this installation error message while installing MSXML 6 0 MSXML 6 0 This is a known problem in SQL Server 2005 installation procedure This issue is described in detail here http social msdn microsoft com Forums en US sqlsetupandupgrade thread 6fb98276 8fd6 485f 8785 ffddb5038399 and here http dhaneenja spaces live com bl
11. in other languages the term NETWORK SERVICE is translated for example in Italian it is displayed as Servizio di rete 1 2 Open My Computer Type C Documents and Settings NetworkService A pplication Data Microsoft in the address bar and then press ENTER Right click the Protect folder and then click Properties In the Properties dialog box click the Security tab Under Group or user names determine whether NETWORK SERVICE is listed If NETWORK SERVICE is not listed follow these steps to add this account a Click Add to show the Select Users or Groups dialog box b Click Locations select your computer name in the Locations dialog box and then click OK to return to the Select Users or Groups dialog box c Type NETWORK SERVICE in the Enter the object names to select box and then click Check Names d Click OK to close the Select Users or Groups dialog box Click NETWORK SERVICE under Group or user names and then click to select the Allow check box for Full Control under Permissions for NETWORK SERVICE Click OK to close the folder Properties dialog box Click Retry in the error message dialog box to continue to install SQL Server Express Edition or SQL Server Express Edition with Advanced Services Y SidekickPC Setup workaround Starting from version 1 1 2 the SidekickPC setu
12. og cns 52063E89E23A5AAB 452 entry Y Manual workaround Before SQL Server 2005 installation use the Windows Installer Cleanup Utility available here http support microsoft com kb 290301 to remove the installation configuration for MSXML 6 0 Parser MSXML 6 0 problems cannot install SQL Server This is the problem of SQL Server 2005 installation The problem caused by the fact that MSXML 6 0 is not correctly installed As a consequence the installation of SQL Server fails Symptom go to Control Panel and open the Add or Remove Programs applet The MSXML 6 0 Parser software appears like installed However it is not possible to remove or up update it v Manual workaround Befor SQL Server 2005 installation use the Windows Installer Cleanup Utility available here http support microsoft com kb 290301 to remove the MSXML 6 0 Parser entry File SidekickPC Installation Issues v1 0 pdf Date 19 05 2009 4 Electrolux CTI SOFTWARE DEVELOPMENT GROUP 7 An instance with the same name is already installed on this computer error message while installing SQL Server This is a problem in SQL Server 2005 installation remove procedure The problem is caused by dirty registry settings from a previous installation of SQL Server as the following link explains http blogs msdn com astebner archive 2005 12 08 501885 aspx Y Manual workaround This workaround consists in cleaning registry settings 1 2
13. p program if necessary creates the NETWORK SERVICE account and grants it all necessary permissions 2009 Electrolux Italia S p A All rights reserved File SidekickPC Installation Issues v1 0 pdf Date 19 05 2009 4 Electrolux CTI SOFTWARE DEVELOPMENT GROUP 9 SidekickPC installation fails under MS Windows Vista This problem occurs because the SidekickPC installer runs without full administrative privileges It could be the consequence when you run AutoInstall cmd with a double click and then SideckickPC fails to access Windows registry Y Manual workaround It is necessary to run the setup by right clicking the file and selecting the Run as administrator 10 SidekickPC installation fails while creating the database This problem occurs because SidekickPC installer tries to create SidekickPC database when SidekickPC mdf file already exists in the file system It could be the consequence of uninstalling SQL Server without physically deleting the SidekickPC mdf file from the file system Y SidekickPC Setup workaround Starting from version 1 1 2 the SidekickPC setup program if necessary deletes the SidekickPC mdf and SidekickPC ldf files from the Data folder of SQL Server before creating the SidekickPC local database 11 SidekickPC installation fails with SQL Server 2005 or later is required to install this application message This problem occurs because the SQL 2005 Detection exe
14. rvice however is either not running of the registry is corrupted This problem is described here http www tomshardware co uk forum 192894 36 error 1717 interface unknown Y Manual workaround The following steps may help you solve this problem 1 Go to Computer Management gt gt Services and make sure the Event Log service is there If it is make sure it is started Start it manually if necessary 2 Otherwise is the Event Log service is missing go to the following registry key and compare it to a system that is working correctly HKEY LOCAL MACHINENSYSTEMNCurrentControlSetNServicesWEventlog 2009 Electrolux Italia S p A All rights reserved File SidekickPC Installation Issues v1 0 pdf Date 19 05 2009 4 Electrolux CTI SOFTWARE DEVELOPMENT GROUP Locate any missing and corrupted keys export them from the working PC and import them on the problem system Temporarily disable the antivirus for example Symantec Antivirus if necessary 3 Restart the PC 4 Go to Computer Management gt gt Services and make sure the Event Log service is there If it is make sure it is started Start it manually if necessary The following link describes the EventLog registry key http msdn microsoft com en us library aa363648 VS 85 aspx Y SidekickPC Setup workaround Starting from version 2 0 the SidekickPC setup program if necessary tries starting the Event Log service before installing and starting the AST Servi
Download Pdf Manuals
Related Search