Grandstream Networks, Inc.
Contents
1. e Use the following DNS server addresses Preferred DNS server i g Alternate DNS server Validate settings upon exit Advanced Power on the GX V3610_HD FHD Start the browser when the network connection is up Enter 192 168 1 168 in the address bar of the browser The browser will ask for plug in or ActiveX if not installed otherwise it will get to Home page and start to show the video captured by the camera by default the camera enabled anonymous access Click Configuration the browser will ask credentials to authorize configuration Enter the administrator user name and password to access the Web Configuration Interface the default user name and password are both set to admin The plug in can be downloaded from here http www grandstream com products tools surveillance webcontrl_plugin zip NOTE gt Please temporarily disable Antivirus or Internet Security Software and close all browsers when download and install the Grandstream Plug in Software Grandstream Networks Inc GXV3610 HD FHD User Manual Page 13 of 40 Firmware Version 1 0 2 24 Last Updated 10 2013 GE Innovative IP Voice amp Video GXV3610 HD FHD Home Web Page The Home Page of GXV3610 HD FHD shown as Figure 1 GXV3610 HD Figure 1 Home Page of GXV3610 HD FHD RE al te 11 12 13 14 15 16 17 18 Control Console ZOOM FOCUS PTZ SPEED Default Button D BRIGHTNESS CONT2. ndstream Innovative IP Voice amp Video Grandstream Networks Inc GXV3610_HD GXV3610_FHD Day Night Fixed Dome HD IP Camera GXVa610 HD FHD User Manual www grandstream com Firmware Version 1 0 2 24 http esupport grandstream com dstream Innovative IP Voice amp Video TABLE OF CONTENTS GXV3610 HD FHD User Manual WELCOME EE OE N EE N Er EE N N N EG EE DE Ee RE EN EE EE ee 4 ST Ca e Ee 5 VARRANT RE N EE N NR AE ON AE OR OE OE N ED 6 CONNECT YOUR GAVG610 PID POD OT 7 EQUIPMENT PACKAGE GONTENTS oes ee see ee see ees dee se dee see ee ee ee ee ee ee dee ek ee ee ee ee ee ee ee ee ee ee ee ee ee ee CONNECTING THE GXV3610_HD FHD ese ese ee ee se ee ee see ees ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee anena nann EE ee Ee ee 8 PRODUC T OVERVIE Wees see nee GN ee Oe eke se ee dee ee ee Oe ee Ee Ee we Re ee ee ee es ee 9 GXVa6 10 e TR Ge EC 9 GXV3610 HD FHD SPECIFICATIONS EAR 10 y ag RB wieke do SE OE OE EEE 11 MINIMUM RECOMMENDED COMPUTER SYSTEM REOUIREMENT oes ese ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee 11 CONFIGURE THE GXV3610 HD FHD VIA WEB BROWSER uie e ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee Ee ee 11 GXVa610 HD FHD HOME WEGbAGE ees ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee Re ee ee Re ee ee ee 14 GXVa610 HD FHD CONFIGURATION amp LANGUAGE PAGE ee ee ee ee ee ee ee ee ee ee ee ee ee
3. Offline in Red e Unregistered on Reboot If checked and server support reboot camera will unbind all registration in same SIP account e Account Name SIP account name e SIP Server FQDN or IP of SIP server from VoIP service provider e Outbound Proxy IP or FQDN of Outbound proxy server helps penetrate NAT Firewall e SIP User ID SIP username or telephone number from ITSP e Authenticate ID Authenticate ID used by SIP proxy e Authenticate Password Authenticate password used by SIP proxy GXV3610 HD FHD User Manual Firmware Version 1 0 2 24 Grandstream Networks Inc Page 22 of 40 Last Updated 10 2013 STUN Server Steam Preferred Vocoder Registration Expiration Local SIP Port Local RTP Port Auto on hook Timer Disable Audio in SIP Call Enable Keep Alive Accept Direct IP Call Mode Save Phone List E178 24110 White List 6175669310 Accept Direct IP Call Enable two way Audio Warning SIP Proxy Compatibility Mode Self defined Warning Audio Phone Number Phone Number Innovative IP Voice dn STUN server used to resolve NAT if have Which stream used for SIP call Audio codec used for SIP call NOTE Registration expiration time default 3600 seconds Local SIP port default 5060 Local RTP port for media default 5004 Auto On Hook timer default 300 seconds Checked to disable audio for SIP call Checked to enable help NAT resolution Check to accept peer to peer IP call E
4. i e cfg000b820102ab xml The configuration file name should be in lower cases Currently GXV3610 HD FHD only support XML configuration Grandstream Networks Inc GXV3610 HD FHD User Manual Page 35 of 40 Firmware Version 1 0 2 24 Last Updated 10 2013 stream Innovative IP Voice amp Video RESTORE FACTORY DEFAULT SETTING WARNING Restoring the Factory Default Setting will DELETE all configuration information of the camera Please BACKUP or PRINT out all the settings before approach to following steps Grandstream will not take any responsibility if you lose all the parameters of setting or cannot connect to your VoIP service provider FACTORY RESET Reset from Web Interface This page allows user to configure dynamic network related parameters GXV3610 HD Administration interface SSS ST ees a Restart the device Restart the device Restart User Management Restore the device Maintenance SMIP Reset settings except IP address to factory default Restore Firmware Upgrade and Provisioning FTP Alarm Server Motion Detection Upgrade via oak El Syslog Firmware Server Path firmware grandstream com Config Server Path config grandstream com AML Config File Password CELLET Automatic Upgrade Interval Minutes 10080 Automatic Upgrade M Save Figure 18 Factory Reset from Web Interface Grandstream Networks Inc GXV3610 HD FHD User Manual Page 36 of 40 Firmwar
5. GXV3610 HD FHD User Manual Page 38 of 40 Firmware Version 1 0 2 24 Last Updated 10 2013 clean Innovative IP Voice amp Video 14 Why the IP address of the device NOT reset when clicking the Restore button The GXV3610 HD FHD could be installed in areas that are not easy to access For example it could be installed on the roof of a building or the ceiling of an office This makes it difficult to reinstall the device therefore the Restore function will not clear the IP address 15 Why can t the live video stream be viewed using a mobile phone or GSurf_Pro after changing the HTTP Port of the device Make sure that the RTSP port of the device is set to 2000 plus the HTTP Port number For example if the HTTP port is 88 then the RISP port of the device that you configured on GSurf_Pro or mobile phone should be 2088 16 Port forwarding Two ports must be forwarded on your router to watch video from a GXV3610_HD FHD that is located on a private network from a PC in a public network The web port HTTP and the RTSP port Please make note that the RTSP port number changes according to the web port If the web port is 80 then the RTSP port is 554 If the web port is not 80 then the RTSP port equals the web port 2000 For example if the web port is 88 then the RISP port will be 2088 Grandstream Networks Inc GXV3610 HD FHD User Manual Page 39 of 40 Firmware Version 1 0 2 24 Last Updated 10 2013 gelen Innovative IP Voi
6. Thank you for purchasing Grandstream s GX V3610_HD FHD Day Night Fixed Dome High Definition IP Camera an innovative powerful weatherproof infrared next generation network camera Its advanced ISP Image Sensor Processor powered with state of the art auto exposure auto white balance algorithm and a high quality lens ensures high fidelity video quality that matches digital still camera color grade in a wide range of light environments It features cutting edge H 264 real time video compression with excellent image clarity 720p for GXV3610 HD 1080p for GX V3610_FHD and color fidelity industry leading SIP VoIP for 2 way audio and video streaming to smartphones and video phones integrated PoE IR CUT mechanical for day or night mode and advanced security protection using strong encryption The GXV3610 HD FHD can be managed with GSurf_Pro Grandstream s intuitive FREE VMS video management systems software that controls up to 36 cameras simultaneously It is fully compliant with ONVIF standard and offers flexible HTTP API and an SDK for advanced integration Designed for both indoor and outdoor environment the GX V3610_HD FHD Day Night Fixed Dome HD IP camera is a new addition to the popular GX V3X XX series IP surveillance product family It ensures ease of use integration and deployment with multilingual graphical user interface provides powerful solution to professional surveillance applications Idea application scenes for GX V3610_
7. ee ee ee ee ee ee ee ee ee ee Ge ee ee 15 BASIE SETTINGS EXPLANATION diese es needed es Gee ene in ed and Gie Med ed es dee eN ees eN Gee eke oe 16 SYSTEM SETTINGS PAGE os asbes ee ee ee oe bee Ge ee GE iaraa Ee ED EE EE 16 VIDEO amp AUDIO SETTING PAGE cccccssscnssenssensuenssensuenseenusensaeouaenuaeeuaeeuaeecaeucaeucaeeaaeuaaesaassansnaassaassaarsaarsauas 17 CMOS SETTINGS EE 19 NETWORKING SETTING PAGE ees ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee Re ee ee 20 DENS SETTINGS e 21 oP SETTING PACE RA AS OE N OE RE OE N OE N N EEN 22 SATU FA E 24 ADVANCED SETTINGS EXPLANATION ee esse se ees se tee ee sek ee ees kk ee ee kk tee ee Ek ee ee ER KEEERKRKKEEEERR KREE ee GEK ee ee 25 USER MANAGEMENT PAGE ee ees see see ee see ee dee se dee see ee ee ee dee ee ee ee Re ee ee ee ee ee GR AEE ee ee ee Re ee Re ee 25 MAINTENANCE PAGE sedes osse ep se oe ee es bee ees Ke ee ee ee oe oie ee ee n oe ee ee ee ee ie 26 SMTP SETTING PAGE EMAIL ALARM iese ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee Re ee ee ee ee ee ER ee Ee ee ee ee ee ee ee 27 FTP SETTINGS PAGE UPLOAD ALARM ee ee ee ee ee ese ee ee ee ee ee ee ee ee ee ee ee ee AR ee ee ee ee ee ee ee ee AR ee ee ee ee ee ee Ee ee ee ee 29 ALARM SERVER SETTINGS PAGE UPLOAD ALARM TO SUPPORTED VMS OR HTTP SERVER esse sesse ees 30 MOTION DETECTION CONFIGURATION PAGE SET ALARM ese ese ees ese ee see ee ee ee e
8. either TFTP HTTP or HTTPS The corresponding configuration settings are in the ADVANCED SETTINGS configuration page Software Upgrade via TFTP HTTP or HTTPS This page allows user to configure firmware upgrade GXV3610_HD Administration tnterface Restart the device Restart the device Restart User Management Restore the device Maintenance Reset settings except IP address to factory default SMTP Restore FTP T Firmware Upgrade and Provisioning Alarm Server Upgrade via HTTP Motion Detection Firmware Server Path firmware grandstream cam Syslog Config Server Path config grandstream com AML Config File Password senses Automatic Upgrade Interval Minutes 10080 Automatic Upgrade ral _Save Figure 17 Firmware Upgrade and Provisioning NOTE gt Grandstream recommends end user use the Grandstream HTTP server gt Currently the HTTP firmware server is firmware grandstream com For large companies or user without Internet connection we recommend maintaining their own TFTP HTTP HTTPS server for upgrade and provisioning procedures Grandstream Networks Inc GXV3610_HD FHD User Manual Page 34 of 40 Firmware Version 1 0 2 24 Last Updated 10 2013 andstream Innovative IP Voice amp Video Instructions for local firmware upgrade using TFTP server 1 Unzip the file and put all of them under the root directory of the TFTP server 2 Putthe PC running the TFTP server and the
9. 24 1 0 2 24 1 0 2 24 1 0 2 24 1 hour 33 minutes UU OD GZ 3 AN 34 10 30 48 86 265 2565 256 0 10 30 48 1 Disabled Offline Daytime Aptina ARO130 Pixels 1280 460 gt When SIP account registered the status will display Online in Green gt When SIP account unregistered the status will display Offline in Red as below gt IR CUT Status will display Daytime or Night depending on current IR CUT position Grandstream Networks Inc GXV3610 HD FHD User Manual Firmware Version 1 0 2 24 Page 24 of 40 Last Updated 10 2013 ream Innovative IP Voice amp Video ADVANCED SETTINGS EXPLANATION The supports all the traditional and advanced telephony features User Management Page This page allows user to do user management GXV3610 HD Administration Interface EER Eee Manage User Existing User Name Add New User User Name User Management User Password Add Maintenance Confirm User Password Update SMTP Privilege Administrator Delete Administrator Wiewer FTP Manage Anonymous Viewing Alarm Server Allow Anonymous Viewing M Motion Detection syslog Save Figure 10 User Management Page e Erxisting User Name Allow revise existing user or add new user e User Name The name of user need to be revised e User Password New password if revise password e Confirm User Password Re enter the new password for verification e Privileg
10. 3 Video amp Audio Setting Page stream Innovative IP Voice amp Video This page allows user to configure the video and audio related settings es EL EE On Screen Display OSD OSD Text OSD Position System Display Time Video amp Audio Display Text CMOS Settings Metworkimg DDNS Video Settings SIP Primary Stream Settings Status Preferred Wideo Codec Profile Resolution Bit Rate Maximum Frame Rate Bit Rate Control frame Interval Secondary Stream Settings Preferred Wideo Codec Profile Resolution Bit Rate Maximum Frame Rate Bit Rate Control l frame Interval Audio Settings Preferred Audio Codec Microphone Volume Speaker Wolume Power Frequency Power Frequency SSS GXV3610 HD Administration interface mmm GxXVS610HD_ 3 6mm H264 Baseline 1280720 1 Sais 3072 kbps 30 fps CBR o VBR 30 Frameti 100 H264 Baseline Eaj As z 6 9 256 kbps 30 Eps Le CBR E VER 30 Frame 1 100 PCMA 3 d OOOO 25 ea es Indoor Sof Hz Figure 4 1 Video amp Audio Settings Page e On Screen Display OSD Display time stamp and text on the video screen o OSD Text OSD Position O o Display Time o Display Text e Audio Settings o Microphone Volume o Speaker Volume e Power Frequency Inputted text to identify the camera shown on the screen Show the OSD in either top or b
11. 80 NOTE gt If camera behind SOHO router with port forwarding configuration for remote access static IP or static DHCP has to be used to avoid IP address change after router reboot gt TCP port above 5000 suggested if port forwarding HTTP remote access due to some ISP would block port 80 inbound traffic For example change the default HTTP port from 80 to 8088 to make sure the port forwarding not likely be blocked gt In addition to HTTP port RTSP port also required to be configured for port forwarding in order for remote party viewing the H 264 video gt If change the default port from TCP 80 to port A then RTSP port should be 2000 A Both TCP port A and 2000 A should be configured for port forwarding in the router For example the HTTP port changed to S088 the RTSP port should be 10088 both 8088 and 10088 should be configured for port forwarding in order for remote camera video access Grandstream Networks Inc GXV3610 HD FHD User Manual Firmware Version 1 0 2 24 Page 20 of 40 Last Updated 10 2013 stream Innovative IP Voice amp Video DDNS Settings Page This page allows user to configure dynamic DNS related parameters EER DDNS Active C DDNS ISP Type dyndns org System Self Define DDNS Address Video amp Audio CMOS Settings EN Networking DDNS Account DDNS DDNS Password TTTTT SIP STUN Server Status _Save Figure 7 DDNS Setting Pa
12. D FHD web configuration page is not displayed correctly in IE8 In IE8 Compatibility View might need to be enabled for the GXV3610 HD FHD web configuration page to load properly To enable compatibility view open IE8 click Tools Compatibility View Setting and add the GXV3610 HD FHD web configuration pages to the Compatibility View Grandstream Networks Inc GXV3610 HD FHD User Manual Page 37 of 40 Firmware Version 1 0 2 24 Last Updated 10 2013 clean Innovative IP Voice amp Video 6 Why does IE indicate to install Grandstream Video Viewer add on after a firmware upgrade The add on was properly installed before the firmware upgrade process New firmware will often upgrade the add on as well To watch the live video stream you must install the newest version of the add on 7 How do you watch secondary video stream Login to the home page of the GXV3610 HD FHD web GUI click Play to watch the video stream To watch a secondary video stream right click on the video and select Secondary Stream on the pop up menu Try reinstalling the Grandstream Viewer add on for IE if you cannot see the video stream 8 What is DDNS Is it important for IP surveillance product to have DDNS support DDNS is an acronym for Dynamic Domain Name Service It is important to choose an IP network camera that has DDNS support for dynamic IP addresses Chances are that the network has a dynamic IP address which changes with every log on A DDNS service mak
13. HD FHD are like office store elevator etc a small to median sized enclosed environment although they can also be used in a similar open space This manual will help you to learn how to operate and manage your GX V3610_HD FHD Day Night Fixed Dome HD IP camera and make the best use of it Grandstream Networks Inc GXV3610 HD FHD User Manual Page 4 of 40 Firmware Version 1 0 2 24 Last Updated 10 2013 gelen Innovative IP Voice amp Video Safety Compliances These instructions are intended to assist users with the operation of the GXV3610 HD FHD and to instruct on how to avoid dangerous situations or damage to the device Warning Serious injury or death may be caused if any of the warnings below are neglected Caution Injury or damage to the equipment may occur if any of the following caution messages A are neglected Warning Follow these safeguards to prevent Caution Follow these precautions to serious injury or death prevent potential injury or material damage Warning Input voltage should meet both the SELV Safety Extra Low Voltage and the Limited Power Source with DC 12V according to the IEC60950 1 standard Please refer to the technical specifications for more details Do not use a third party power adapter or power cord When the device installed on the wall or ceiling make sure that it is firmly attached A Notice Make sure that the power supply voltage is correct before using the camera e D
14. I to help third party companies by using HTTP server or VMS to develop further solutions for their customers http www grandstream com products surveillance general documents grandstream_http_api pdf gt Grandstream IP Camera and Encoder include GXV3610_HD FHD are ONVIF certified Grandstream Networks Inc GXV3610 HD FHD User Manual Page 30 of 40 Firmware Version 1 0 2 24 Last Updated 10 2013 stream Innovative IP Voice amp Video Motion Detection Configuration Page Set Alarm This page allows user to configure motion detection to trigger alarms CZ GXV3610 HD Administration interface GG SO ma EE DEE User Management Maintenance W Enable Motion Detection SMTP MF Show Motion Detection Regions FIP 0 Select a Region 50 Sensitivity Save Edit Remove Save Alarm Server Motion Detection Syslog Alarm Action M Record Video From Pre Alarm Upto 10 seconds to After Alarm Upto 20 seconds Voice Alarm to SIP Phone q Upload to Alarm Center Upload to Alarm HTTP Server OO Record Video and Upload to FTP Server Di Email and FTP upload JPEG _Save Motion Detection Time Schedule Figure 15 1 Motion Detection Configuration Page e Enable Motion Detection When checked Motion Detection enabled e Show Motion Detection Regions When checked Motion Detection region with number will be displayed in White Rectangle in the screen when Edit clicked the R
15. Megapixel 1 3 3 1 Megapixel Progressive Scan CMOS Progressive Scan CMOS 1280H x 960V 2048H x 1536V Day amp Night mode exceptionally low noise levels and low light sensitivity Shutter 1 10000 1 30 second 3 6mm Aperture LE I8 100 2 D x 77 H x 54 V Minimum Illumination 0 05 Lux O lux with IR LED On S 120dB with SNRwax 44dB 100dB with SNRwyax 39dB 1280x960 25fps 2048x1536 15fps Resolution and Frame Rate 1280x720 30ips 1920x1080 30ips 32 Kbps 8 Mbps multi rate for preview amp recording Audio Input BuitinMicrophone Motion Detection up to 16 target areas 3MB Triggered upon events send via email F TP Snapshots Triggered upon events send viaemail FTP HTTPS SMTP FTP NTP External Cable Connection Network RJ45 10M 100M auto sensing 3 5mm Line Out Power Input Dimensions D x H 120mm D x 100mm H Weight Temperature Humidity Operating 20 C 50 C 4 F 122 F 10 90 RH non condensing Storage 30 C 60 22 F 140 F Power Adapter Casing Compliance FCC Part 15 Subpart B Class B EN 55022 Class B EN 61000 3 2 EN 61000 3 3 EN 55024 EN 60950 1 C tick AS NZS CISPR 22 CISPR24 IP66 Grandstream Networks Inc GXV3610 HD FHD User Manual Page 10 of 40 Firmware Version 1 0 2 24 Last Updated 10 2013 andstream Innovative IP Voice amp Video INSTALLATION GUIDE Minimum Recommended Computer System Requirement To install G
16. RAST SATURATION View Size Configuration Language Play Stop Snapshot Capture Record Sound On Off Talk Playback Local Configuration Motion Detection Alarm Indicator Grandstream Networks Inc GXV3610 HD FHD User Manual PTZ Console controller for ePTZ function Zoom in or Zoom out during ePTZ operation Adjust the focus of image Not Applicable to GX V3610_HD FHD Adjust the rotate speed of the control console Not Applicable Default Button to reset the video brightness contrast and saturation value from auto or manual adjusted value to factory default value Adjust the image or video brightness Adjust the image or video contrast Adjust the image or video saturation Adjust the size of viewed image or video Click to enter Configuration Page to configure the parameters of GX V3610_HD FHD Administration privilege required Click to switch webpage language Current support Chinese English and Russian Start Stop playing the video stream at embedded webpage Click to capture and save a snapshot of current video frame displayed Default directory C Capture Click to Start Stop record of current video stream into a file Default directory C Record Toggle to listen stop the sound from camera microphone Toggle to talk to camera speaker if provided PC microphone and related speaker hardware required Click to playback the recorded video file Click to configure the file pa
17. RK port of the GXV3610_HD FHD gt Connect the other end of the RJ 45 cable to your network switch or router or PC gt Connect the power supply to the DC 12V power jack on the back of the GX V3610_HD FHD Using PoE as power supply gt Connect the RJ 45 Ethernet cable to the NETWORK port of GX V3610_HD FHD gt Connect the other end of the RJ 45 cable to your PoE switch Please refer to following connection diagram to hook up the camera Power Port Option A Power Adapter lo AC Outlet d Ga as 1 Option B RJ45 Ethernet Cable To Power over Ethernet POE Switch w NOTE Choose Option A if using the power supply or choose Option B if using a Power over Ethernet PoE switch Grandstream Networks Inc GXV3610_HD FHD User Manual Page 8 of 40 Firmware Version 1 0 2 24 Last Updated 10 2013 andstream Innovative IP Voice amp Video PRODUCT OVERVIEW GXV3610 HD FHD Camera 1 Microphone GXV3610 HD FHD Microphone 2 Light Sensor for IR Cut Light Sensor for mechanical IR Cut switching 3 Lens 1 3 CMOS 1 2M for HD 3 1M for FHD Sensor and Lens 4 IR Light Array Infrared Light Array 5 Mounting Bracket Mounting Brackets Grandstream Networks Inc GXV3610 HD FHD User Manual Page 9 of 40 Firmware Version 1 0 2 24 Last Updated 10 2013 GH Innovative IP Voice GXV3610 HD FHD Specifications Table 1 GXV3610 HD FHD Technical Specifications Model GXV3610 HD GXV3610 FHD H 264 MJPEG 1 3 1 2
18. X V3610_HD FHD you have to have a computer PC recommend The minimum recommended PC system requirement listed below Windows XP Windows Vista Windows 7 and Windows 8 CPU Intel Pentium 4 or higher 2 GHz RAM 1 GB 4 GB recommended for larger systems Support for DirectX 8 0 and above Configure the GXV3610_HD FHD via Web Browser The GXV3610_HD FHD has embedded Web server to respond to HTTP GET POST requests Embedded HTML pages allow user to configure the IP camera through Microsoft Internet Explorer 7 0 or above Firefox and Chrome plug in from Grandstream required e Download Plug in from Grandstream website http www grandstream com products tools surveillance webcontrl_plugin zip NOTE gt Apple Safari is NOT yet supported and status pending gt Please temporarily disable Antivirus or Internet Security Software when download and install the Grandstream Plug in Software Grandstream Networks Inc GXV3610 HD FHD User Manual Page 11 of 40 Firmware Version 1 0 2 24 Last Updated 10 2013 C iten Innovative IP Voice amp Video Connect the Camera to network with DHCP server Recommended The GXV3610 HD FHD by default enabled as DHCP client it will automatically get IP address from the network with DHCP server running User can know the IP address assigned to the camera from DHCP server log or using the Grandstream GS_Search tool l 10 Download the GS_ Search tool from Grandstream website http www
19. ased configuration file e Automatic Upgrade Interval Time interval for automatic upgrade default 10080 e Automatic Upgrade Checked to enable automatic firmware upgrade and provisioning NOTE gt Only XML based automatic provisioning is supported by GXV3610_HD FHD Grandstream Networks Inc GXV3610 HD FHD User Manual Page 26 of 40 Firmware Version 1 0 2 24 Last Updated 10 2013 stream Innovative IP Voice amp Video SMTP Setting Page Email Alarm This page allows user to configure email client to send out email when alarm trigged GXV3610_HD Administration Interface oe tn te a ete SMTP Server Settings Enable SMTP E SMTP Server smtp gmail com SMTP Server Port 465 User Management From E Mail address my gmail id gmail com Maintenance To E Mail address 1 Quard safety com SMTP es FTP To E Mail address 2 6179116110 verizon net Alarm Server To E Mail address 3 worker abc_corp com Motion Detection User Name my gmail id Sys lo q Password cece oe SSL E Email Subject Front Door Motion Detected There is something wrong in the front daar Please check out immediately ace http IPCam myDDNS org 10020 Port Mapped wa Router 1 Required Fields 2 Valid DNS server is required for hostname Save Test Figure 12 SMTP Setting Page e Enable SMTP When checked email client is enabled e SMTP Server SMTP Email Server IP or Domain Name e SMTP Server Port Port number use
20. ce amp Video 17 Tested PC display adapters NIVDIA Geforce 7300GS Works normally SiS 661FX Works normally Works normally when playing videos Mobile Intel 945GM Express Chipset Family Works normally Mobile intel 915GM GMS 910GML Express Chipset Family Works normally Intel G45 G43 Express Chipset Works normally ATI Technologies RAGE XL PCI This display adapter cannot display videos Grandstream Networks Inc GXV3610 HD FHD User Manual Page 40 of 40 Firmware Version 1 0 2 24 Last Updated 10 2013
21. com products tools surveillance webcontrl_plugin zip NOTE gt Please temporarily disable Antivirus or Internet Security Software and close all browsers when download and install the Grandstream Plug in Software Grandstream Networks Inc GXV3610 HD FHD User Manual Page 12 of 40 Firmware Version 1 0 2 24 Last Updated 10 2013 C iten Innovative IP Voice amp Video Connect to the Camera using Static IP If no DHCP server in the network or the camera does not get IP from DHCP server user can connect the camera to a computer directly using static IP to configure the camera The default IP if no DHCP server or DHCP offer time out 3 minutes is 192 168 1 168 1 2 a et aS Connect the computer RJ 45 via an Ethernet cable directly to the IP camera GX V3610_HD FHD Configure the computer using Static IP 192 168 1 XXX 1 lt XXX lt 255 but NOT 168 and configure the Subnet mask to 255 255 255 0 Leave the Default Gateway to Blank like below Kid Internet Protocol Version 4 TCP IPv4 Properties General You can get IP settings assigned automatically if your network supports this capability Otherwise you need to ask your network administrator for the appropriate IP settings Obtain an IP address automatically e Use the following IP address IP address 192 168 1 10 Subnet mask Ek WS EE Default gateway e C Obtain DNS server address automatically
22. d by server to send email e From Email address The email address of alarm email sending from usually client email ID e To E Mail address The email address to receive the alarmed email total 3 included e User Name Email client User ID e Password Email client password e SSL Check if the SMTP email server requires SSL e Email Subject Customizable email subject for user convenience e Email Content Customizable email body for user convenience Grandstream Networks Inc GXV3610_HD FHD User Manual Page 27 of 40 Firmware Version 1 0 2 24 Last Updated 10 2013 stream Innovative IP Voice amp Video NOTE gt Click Save to save the email configuration information gt Click Test after configuration if setting is correct a test email will send out and Test successful orange bar will display like below Enable SMTP Iw SMIP Server smtp gmail com SMTP Server Port 465 User Management Grandstream Networks Inc GXV3610_HD FHD User Manual Page 28 of 40 Firmware Version 1 0 2 24 Last Updated 10 2013 stream Innovative IP Voice amp Video FTP Settings Page Upload Alarm This page allows user to configure FTP parameters to upload the alarm or video recording Enable FTP E FIP Server myftp cloud net FIP Server Port 21 User Management User Name subscribe1 Maintenance Password TETTI SMTP Path WarmRecord Valid DNS server is required for hostname Alarm Server Motio
23. device in the same LAN segment 3 Please go to File gt Configure gt Security to change the TFIP server s default setting from Receive Only to Transmit Only for the firmware upgrade d Start the TFTP server in the phone s web configuration page 5 Configure the Firmware Server Path with the IP address of the PC 6 Update the change and reboot the unit End users can also choose to download the free HTTP server from hitp nttpd apache org or use Microsoft IIS web server Configuration File Download Grandstream SIP Device can be configured via Web Interface as well as via Configuration File through TFTP or HTTP HTTPS Config Server Path is the TFTP or HTTP HTTPS server path for configuration file It needs to be set to a valid URL either in FQDN or IP address format The Config Server Path can be same or different from the Firmware Server Path A configuration parameter is associated with each particular field in the web configuration page A parameter consists of a Capital letter P and 1 to 3 Could be extended to 4 in the future digit numeric numbers i e P2 is associated with Admin Password in the ADVANCED SETTINGS page For a detailed parameter list please refer to the corresponding firmware release configuration template When Grandstream Device boots up or reboots it will issue request for configuration file named CIOXXXXXXXXXXXX xMI where XXXXXXXXXXXX is the MAC address of the device
24. e Choose user privilege e Allow Anonymous Viewing When checked no security enhanced Any person can view the camera if knowing the IP or FQDN of the camera but can NOT change anything just view ONLY Grandstream Networks Inc GXV3610_HD FHD User Manual Page 25 of 40 Firmware Version 1 0 2 24 Last Updated 10 2013 stream Innovative IP Voice amp Video Maintenance Page This page allows user to maintain the camera GXV3610_HD Administration Interface Restart the device Restart the device Restart User Management Restore the device Maintenance Reset settings except IP address to factory default Restore Firmware Upgrade and Provisioning FTP Alarm Server Motion Detection Upgrade wa BER El Syslog Firmware server Path firmware grandstream com Config Server Path config qrandstream com XML Config File Password TELLI Automatic Upgrade Interval Minutes 10080 Automatic Upgrade E Ed Figure 11 Maintenance Page e Restart When clicked the camera will reboot or restart e Restore When clicked the camera will be reset to factory default wiping out all the configurations except IP address Firmware Upgrade and Provisioning e Upgrade via Upgrade firmware via TFTP HTTP or HTTPS e Firmware Server Path Server path holding the firmware e Config Server Path Server path holding the configuration file auto provisioning e XML ConfigFile Password Password for encrypt the XML b
25. e Version 1 0 2 24 Last Updated 10 2013 clean Innovative IP Voice amp Video IP SURVEILLANCE FAQ 1 What ts the default IP address of the GXV3610_HD FHD A The default IP configuration is DHCP 2 Why can not view the live video stream in Microsoft Internet Explorer A Please double check whether the Grandstream Plug in Active X is installed correctly Once you log into the GXV3610_HD FHD web interface Internet Explorer will indicate that this website wants to install to following add on GSViewer cab from Grandstream Networks Inc Please install this add on when prompted by IE 3 How do you manually uninstall the Grandstream video viewer add on for IE Please follow these steps to uninstall the add on 1 Delete the GSViewerx Control from C WINDOWS Downloaded Program Files directory 2 Delete GSNetClient dll GS_Replay exe GSViewerX ocx hi h264dec wd lik VoiceEngine dll dll and GSViewerx inffrom C WINDOWS system32 d Why can t I access the GXV3610_HD FHD web configuration interface Q 1 Is your internet service down A 1 Connect a PC to the internet to test the connection Q 2 Are the PC and the device in different subnets A 2 Check the subnet mask and default gateway of the device and PC Q 3 Is there a conflict with another IP address A 3 Try to change the IP address of the device Q 4 Has the HTTP port been changed A 4 Contact the administrator of the device for more information 5 The GXV3610_H
26. e ee ee ee ee ee ee ee ee ee ee Ee ee ee ee Ee ee 31 SYSLOG SETTINGS PAGE TROUBLESHOOTING eeuse ese ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee Ee ee ee ee ee ee RE Ee ee ee ee ee ee EE Ee 33 SOFTWARE UPGRADE Se Ee Go ee EG Ee OD EE GE Ge 34 SOFTWARE UPGRADE VIA TEIRHIIbPOopHITbRG ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee 34 INSTRUCTIONS FOR LOCAL FIRMWARE UPGRADE USING TF TP SERVER ees ee ees ee ee ee ees ee ee ee ee ee ee ee ee ee ee ee ee 35 CONFIGURATION FILE DOWNLOAD 35 RESTORE FACTORY DEFAULT SETTING ie ea sesse diewe eis ase ee oni das ee dad ee dee ed ev ei dee vae de ase 36 RESET FROM WEB INTERFACE 36 IP SURVEILLANCE FAU EE 37 Grandstream Networks Inc GXV3610 HD FHD User Manual Page 2 of 40 Firmware Version 1 0 2 24 Last Updated 10 2013 andstrean Innovative IP Voice amp Video TABLE OF FIGURES GXV3610 HD FHD USER MANUAL FIGURE 1 HOME PAGE OF GX V3610_HD FHD 0 ees ee see ee ee se ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee 14 FIGURE 2 WEB LANGUAGE SWITCH cc ccccccecccssccscccssccssccusccesccescccusccuscesecesceusccessceusceuscsesceusceuscceeseeeceusceeeceusceuscss 15 FIGURE 3 SYSTEM SETTINGS PAGE ee ee ee see see sees see se ee ee ee ee ee ee se ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee 16 FIGURE 4 1 VIDEO amp AUDIO SETTINGS BAG 17 FIGURE 4 2 VIDEO amp AUDIO SETTINGS BAG 18 FIGURE 5 CMOS SETTINGS PAGE ees ee See ee ee Ge ee
27. ectangle will become Red as shown in Figure 16 1 e Select a Region Pull down to select and configure alarm region altogether 16 alarm region available from 0 to 15 e Sensitivity Select configured alarm region number input number for sensitivity to trigger alarm 100 is the maximum sensible value Grandstream Networks Inc GXV3610_HD FHD User Manual Page 31 of 40 Firmware Version 1 0 2 24 Last Updated 10 2013 andstream Innovative IP Voice amp Video Alarm Action e Record Video From Allow user to configure how long pre post alarm trigger moment the video to be captured by the camera e Voice Alarm to SIP Phone When checked and SIP proxy configured and IPCam registered SIP alarm call will be made to pre configured number e Upload to Alarm Center When checked the alarm video will be transferred to Alarm Center like Grandstream free GSurf Pro VMS software e Upload to Alarm HTTP Server When checked the alarm will be sent to Alarm HTT Server Third Party Server also can be used via GS HTTP API e Record Video and Upload When checked and FTP server configured the recorded video will be FTPed to the configured FTP server e Email and FTP upload JPEG When checked snapshots of trigger moment will be generated and be emailed to pre configured email account also upload to FTP server if configured NOTE gt Grandstream free GSurf_Pro VMS software can be downloaded here http www grandstream com product
28. ed Time Zone EST 5EDT 4 M3 2 0 M11 1 0 DDNS ce Update via NTP Server SIP ec Synchronize with Local Computer Status e Set the Time Manually Keep Current Date and Time Save OSD Date Format OSD Date Format Save Device Name Setting Device Name GXV3610 HD Save Figure 3 System Settings Page e Current System Time Display time current system is running at e Set the System Time Configure the time system is running o Time Zone Select from pull down menu the time zone unit located o Self Defined Time Zone Use the self defined time zone for automatic daylight saving time adjustment Format please refer to the help over mouse o Update via NTP Server Synchronize time using NTP protocol with a Time Server over the Internet cloud o Synchronize with Local Computer Synchronize time with local computer o Set the Time Manually Manually input the time o Keep Current D T Select to use camera current displayed time e OSD Date Format Pull down to select date format displayed on video screen e Device Name The name of device which will be shown in the result of Search Tool of GSurf_Pro VMS program NOTE If select this option a valid DNS server must be preconfigured under Basic Settings gt Networking gt Save button has to be clicked to save all the changes made to the device Grandstream Networks Inc GXV3610_HD FHD User Manual Page 16 of 40 Firmware Version 1 0 2 24 Last Updated 10 201
29. ee ee Ge ee Ge Ge ee Ge De oe a 19 FIGURE 6 NETWORKING SETTING BAG 20 FIGURE 1 DDNS ErriNG TE VOE es EE ER SE EE EE EE GR EE DE AE EE OS ER GE GE ER DEE Ee 21 POORE S 17 SIP SETTING EE 22 eed EA SIP SETIN G EE 23 POORE S ag e ca EE 24 FIGURE 10 USER MANAGEMENT PAGE ees Sie ae ee aA TO er So AEO ee ER EATA RAVE er AAR ee Ee ee ee ee Re ee Ee 25 FOURE RED MAINTENANCE PA AE OE EO OE NO N OO ER RO EO OE RE OF 26 Re SMIF MURE VER ME N N OT aus die stacy OE GE N OR OR N N RE EEN 27 FOUE Io N OR ME re PAGE MR AO OE AO KT N OO HOEKE N ON OR N N RE OE 29 FIGURE 14 ALARM HTTP SERVER SETTING PAGE ccccccscccscccsccssceucccsseccenccesceuscesscesseescesccessescesscussescesccessescesceuss 30 FIGURE 15 1 MOTION DETECTION CONFIGURATION PAGE ee ee se ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee 31 FIGURE 15 2 MOTION DETECTION SCHEDULE CONFIGURATION PAGE ee ees sees sees see ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee 32 FIGURE 16 ALARM SERVER SETTING PAGE E 33 FIGURE 17 FIRMWARE UPGRADE AND PROVISIONING ee ee ees see see se ee se ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee 34 FIGURE 18 FACTORY RESET FROM WEB INTERPACE 36 TABLE OF TABLES GXV3610 HD FHD USER MANUAL TABLE 1 GXV3610 HD FHD TECHNICAL PRBCIPICATIONS 10 Grandstream Networks Inc GXV3610 HD FHD User Manual Page 3 of 40 Firmware Version 1 0 2 24 Last Updated 10 2013 dstream Innovative IP Voice amp Video WELCOME
30. erandstream com products tools surveillance GS S Search zi Run the Grandstream GS Search tool by double click the unzipped GS Search exe Click on the Seet fouton to begin device detection The detected devices will appear in the Output field like below Search i ai Index Medel dd Version DeviceName IP SSS HTTP Pon ATSP Pot MAC 1 IPCAMERA Ged 361 BaF HO 1 0 1 75 192 168 22 144 OU 554 00 06 G2 2 IPCAMERA 36O1HD 1 0 4 3 Daa 2DU1HD A 192 166 22 116 OU 554 00 06 G2 C zeen D Add IP Address Configuration wifi Configuratian L Use DHCP New IP oe oe ee Ping Sub net mask e e Gate way a AT te Double click the column of the detected camera the browser will automatically open and link to the device IP and the web configuration page The browser will ask for plug in or ActiveX if not installed otherwise it will get to Home page and start to show the video captured by the camera by default the camera enabled anonymous access Click Configuration the browser will ask credentials to authorize configuration Enter the administrator user name and password to access the Web Configuration Interface the default user name and password are both set to admin In step 6 browser will indicate that This website wants to install the following add on GS ViewerX cab from Grandstream Networks Inc allow the installation The plug in can be download here http www grandstream
31. es sure that the camera s IP address always matches up to the current server address DDNS also allows a website to be linked to the IP camera that is constantly updated with the correct information and has a reliable feed 9 Why is Windows Media Player unable to play the recorded video files The GXV3610 HD FHD uses the H 264 video codec Windows Media Player may lack the proper H 264 decoder to play the recorded video Please download the Microsoft FFDShow H 264 decoder from http sourceforge net projects ffdshow tryout and install it 10 Alarm Triggered Events do not work with GSurf_Pro Please double check the Alarm Action on your GXV3610 HD FHD Login to the web GUI of the GXV3610 HD FHD go to the Motion Detection or Alarm Events page and make sure option Upload to Alarm Center is checked 11 Recommended to save the video files in different directories when using GSurf_Pro It is better to save video files in different directory to prevent accidental deletion of the recorded files you need 12 How to use a cell phone to watch the GXV3610_HD FHD video stream You must set the video resolution to QCIF to watch the GXV3610 HD FHD video stream from a cell phone Make sure to set the bit rate to 64kbps to ensure the best video quality 13 What Smartphone application should I use to view the video There are free application and paid version application for this like IP Cam Viewer http hit mob com Grandstream Networks Inc
32. ge e DDNS Active Enable DDNS by check this field e DDNS ISP Type Select the DDSN service provider from the pull down menu list e Self Define DDNS Address Input the self defined DDNS address e Site Name DDNS site name e DDNS Account DDNS account name e DDNS Password DDNS password e STUN Server Stun server FODN or IP If device behind a non symmetric router STUN server can help to penetrate amp resolve NAT issue Grandstream Networks Inc GXV3610_HD FHD User Manual Page 21 of 40 Firmware Version 1 0 2 24 Last Updated 10 2013 stream Innovative IP Voice amp Video SIP Setting Page This page allows user to configure SIP related parameters GX V3610_HD FHD can be configured as SIP endpoint to call out when alarm trigged or allow permitted number to call in to check the audio video if Grandstream IP videophone used General Phone Settings Registered Offline Unregister On Reboot E System SIP Settings Video amp Audio CMOS Settings SES KEEN Networking SIP Server gs_ucm isp com DDNS Outbound Proxy SIP User ID 6175669300 Status Authenticate ID 0039665716 Authenticate Password STUN Server Stream Secondan Preferred Vocoder PCMU Register Expiration second 3600 Local SIP Port 5060 Local RTP Port 5004 Auto On Hook Timer 300 Disable Audio in SIP Call E Enable Keep Alive Figure 8 1 SIP Setting Page Registered SIP registration status Display Online in Green
33. n Detection syslog Figure 13 FTP Setting Page e Enable FTP When checked built in FTP client is enabled e FTP Server IP or Domain name of FTP site or server e FTP Server Port TCP port for FTP server default port number 21 e User Name FTP server User ID e Password FTP server user password e Path Path in the server where upload files are stored NOTE gt Click Save to save the FTP configuration information gt Click Test after configuration if setting is correct a test FTP operation will be performed and Test successful orange bar will display if the operation is successful Grandstream Networks Inc GXV3610 HD FHD User Manual Firmware Version 1 0 2 24 Page 29 of 40 Last Updated 10 2013 stream Innovative IP Voice amp Video Alarm Server Settings Page Upload Alarm to supported VMS or HTTP Server This page allows user to configure alarm HTTP server to upload alarms GXV3610_HD Administration interface ee gt Server Name Security Solution URL server911 cloud net9999 User Name subscriber_110 User Management ES E Password FLEE EEL Maintenance SMTP FTP Alarm Server Motion Detection S VS lo g Figure 14 Alarm HTTP Server Setting Page e Server Name The name of HTTP server or VMS system e URL URL of the Server e User Name User ID from that Server e Password Password for that User ID NOTE gt Grandstream provide HTTP AP
34. nable White List Number Filter Delete Remove Remark Name Local Security Staff Remove Figure 8 2 SIP Setting Page Enable White List Number Filter Enable Dual way Audio Warning SIP Proxy Compatibility Mode Self define Warning Audio Phone List Phone Number White List Phone Number Grandstream Networks Inc GXV3610 HD FHD User Manual Check to allow only white list number to call in for security Check to enable two way audio when call established Default Check to enable more proxy compatibility with cost of bandwidth Upload self defined warning message audio follow the format Callee or call receiver s number when alarm call trigged Phone numbers allowed calling into the camera Page 23 of 40 Firmware Version 1 0 2 24 Last Updated 10 2013 Status Page This page shows the GXV3610 HD FHD operation status ndstream Innovative IP Voice amp Video GXV361 0 HD Administration interface System Statistics Product Model Hardware Version System Part Number Video amp Audio Bootloader Version CMOS Settings Core Version Networking Base Version DONS Firmware Version System Up Time Since SIP Status m Network Status MAC Address LAN IP Address LAN Subnet Mask LAN Default Gateway DDNS Status SIP Registered IR CUT Status IR CUT Status Camera Type Camera Type Figure 9 Status Page NOTE ad GXV3610_HD VI UA 96 70004510A 1 0 2
35. o not drop the device or expose it to physical shock e Do not expose the device to temperatures outside the range of 20 C to 50 C when the device is in operation e Do not expose the device to damp wet conditions or high electromagnetism radiation To avoid heat accumulation make sure that your operating environment has proper ventilation e Do not attempt to open disassemble or modify the device A few parts e g electrolytic capacitor of the equipment shall be replaced regularly according to their average lifetime The average lifetime varies from the differences between operating environments and usage history Regular maintenance checks are recommended for all users Please contact your dealer for more details Grandstream Networks Inc GXV3610 HD FHD User Manual Page 5 of 40 Firmware Version 1 0 2 24 Last Updated 10 2013 GE isten Innovative IP Voice amp Video Warranty If the GXV3610 HD FHD was purchased from a reseller please contact the company where the device was purchased for replacement repair or refund If the device was purchased directly from Grandstream please contact our Technical Support Team for a RMA Return Materials Authorization number before the product is returned Grandstream reserves the right to remedy warranty policy without prior notification Caution Changes or modifications to this product not expressly approved by Grandstream or operation of this product in any way other than a
36. ottom position on screen When checked time stamp will display on video screen When checked inputted text will display on video screen Pull down to select Audio Codec PCMU PCMA AAC supported Slide to adjust microphone gain Slide to adjust the speaker volume connected Select correct local power frequency to avoid video flicking effect under fluorescence light condition Default is Outdoor Grandstream Networks Inc GXV3610 HD FHD User Manual Firmware Version 1 0 2 24 Page 17 of 40 Last Updated 10 2013 e Video Settings Vid Prim eo Settings ary Stream Settings Preferred Video Codec Profile Resolution Bit Rate Maximum Frame Rate Bit Rate Control frame Interval secondary Stream Settings Preferred Video Codec Profile Resolution Bit Rate Maximum Frame Rate Bit Rate Control frame Interval GE Innovative IP Voice amp Video H264 Baseline gt 1280 720 16 8 30727 kbps 30 fps CBR VBR 30 Frame 1 100 H264 Le Baseline e 480 272 16 8 256 kbps 30 fps e CBR VBR 30 Frame 1 100 Figure 4 2 Video amp Audio Settings Page e Primary Stream Settings Profile Resolution Bit Rate Bit Rate Control Image Quality I frame Interval O O O O Oo Oo e Secondary Stream Settings NOTE gt gt gt gt Grandstr Preferred Video Codec Maximum Frame Rate MJPEG and H 264 sup
37. ported H 264 recommended H 264 profile selection Default is Baseline The video resolution in pixels used in video of camera video bit rate used Maximum frame rate used More data if big frame used Constantly bit rate or variable bit rate Image quality used when Variable Bit Rate used I frame interval Pull down to select same as Primary steam H 264 suggested if camera needs to be viewed via Internet If MJPEG selected reduce max frame rate to min value to save bandwidth and get better image Grandstream IP Camera provides two video streams user can use them with flexibility For example the high resolution stream for local recording another low or high resolution for remote monitoring or vice versa depending application scenarios Use below link to calculate bandwidth and storage before installation http www grandstream com support tools bandwidth storage calc eam Networks Inc GXV3610 HD FHD User Manual Page 18 of 40 Firmware Version 1 0 2 24 Last Updated 10 2013 stream Innovative IP Voice amp Video CMOS Settings Page This page allows user to adjust the CMOS parameters Video amp Audio CMOS Settings Networking DDNS SIP Status Flip NONE shutter Speed Auto FI IR CUT Setting Automatic IR sensor control FI IR CUT Sensitivity d Color Mode Auto Figure 5 CMOS Settings Page e Flip Pull down to choose video flip either vertically or horizontal or bo
38. s detailed by this User Manual could void your manufacturer warranty Please do not use a different power adaptor with the GXV3610_HD FHD as it may cause damage to the products and void the manufacturer warranty e This document is subject to change without notice The latest electronic version of this user manual is available for download at http www grandstream com products surveillance GXV3610hd documents GXV3610 HD FHD usermanual english pdf Reproduction or transmittal of the entire or any part in any form or by any means electronic or print for any purpose is not permitted without the express written permission of Grandstream Networks Inc Grandstream Networks Inc GXV3610 HD FHD User Manual Page 6 of 40 Firmware Version 1 0 2 24 Last Updated 10 2013 CONNECT YOUR GXV3610 HD FHD Equipment Package Contents The GXV3610 HD FHD package contains GXV3610 HD FHD IP Camera 12V DC Universal Power Adaptor Ethernet Cable 1 Hex Key and 4 Screws and Wall Anchors Quick Installation Guide j ki AT x Ethernet Cable Gi 4Axscrews x Hex Key Grandstream Networks Inc GXV3610 HD FHD User Manual Firmware Version 1 0 2 24 ream Innovative IP Voice amp Video x 12V Power supply x Wall Anchors 1 x Quick Start Guide Page 7 of 40 Last Updated 10 2013 andstream Connecting the GXV3610_HD FHD Using the Power Adapter as power supply gt Connect the RJ 45 Ethernet cable to the NETWO
39. s tools surveillance gsurf_pro zip Motion Detection Time Schedule This page allows user to configure Motion Detection Operation Schedule Motion Detection Time Schedule Region ID Date Start Time End Time D sl Everyday 00 00 08 00 Add 0 Everyday 20 00 23 59 z 0 Everyday 00 00 03 00 z LG Un Check All Delete Figure 15 2 Motion Detection Schedule Configuration Page e As shown in Figure 15 2 user can configure the Motion Detection Region with related Start and Stop time to control the motion detection operation Grandstream Networks Inc GXV3610 HD FHD User Manual Page 32 of 40 Firmware Version 1 0 2 24 Last Updated 10 2013 stream Innovative IP Voice amp Video Syslog Settings Page Troubleshooting This page allows user to enable the Syslog to help troubleshooting problems GXV3610_HD Administrationminterface ee ed ger ee SE EE sysLog Settings o Syslog Server syslog mys ervercom Syslog Level User Management Maintenance SMTP FTP Alarm Server Motion Detection Figure 16 Alarm Server Setting Page e Syslog Server Syslog server IP or Domain Name e Syslog Level Lever of syslog message sent to the syslog server None Debug Info Warning Error Grandstream Networks Inc GXV3610 HD FHD User Manual Page 33 of 40 Firmware Version 1 0 2 24 Last Updated 10 2013 stream Innovative IP Voice amp Video Software Upgrade Software upgrade can be done via
40. th e Shutter Speed Camera Shutter Speed There are 10 options with Auto 1 30 1 60 1 125 1 250 1 500 1 1000 1 2000 1 5000 and 1 10000 e IR CUT Setting Manual or Automatic IR Sensor controlled mechanical IR CUT e IR CUT Sensitivity Sensitivity for IR CUT trigged total five levers from lever 1 to 5 e Color Mode Camera Color Mode There are three options Color Black White Auto Default NOTE gt Auto option recommended for Shutter Speed IR CUT Setting and Color Mode Grandstream Networks Inc GXV3610_HD FHD User Manual Page 19 of 40 Firmware Version 1 0 2 24 Last Updated 10 2013 Networking Setting Page This page allows user to configure network related parameters IP Address Configuration oc Dynamically Assigned via DHCP e tatically Configured as IP Address 10 30 48 86 Subnet Mask 255 255 255 0 Default Gateway 10 30 48 1 DNS Configuration Obtain DNS Server Address Automatically Use the Following DNS Serer Address Primary DNS Server d 222 secondary DNS Server 8 9 8 8 HTTP HTTP Port S096 Save Figure 6 Networking Setting Page gelen Innovative IP Voice amp Video e IP Address Configuration Camera IP address configuration O Dynamically Associated via DHCP Default setting DHCP server assign IP to camera O Statically Configured as Static IP address configuration e DNS Configuration DNS server IP must be configured if using static IP e HTTP Web access TCP port default
41. th of snapshot and recorded video files Also adjust the video delay or smoothness If motion detection alarm triggered the indicator will flash in red if configured Click the indicator icon to turn off the alarm indication Page 14 of 40 Firmware Version 1 0 2 24 Last Updated 10 2013 andstream Innovative IP Voice amp Video GXV3610 HD FHD Configuration amp Language Page e When click the Configuration tab web page will link to page to configure the related parameters of the GX V3610_HD FHD e There are two big categories of settings Basic Settings and Advanced Settings Details will be illustrated in the later Chapter e When click the Language tab supported languages will be displayed in Figure 2 Click to select the related webpage display language Figure 2 Web Language Switch Configuration EIE FR ee English PYCCEMH e Currently firmware only support English default Simplified Chinese and Russian Grandstream Networks Inc GXV3610_HD FHD User Manual Page 15 of 40 Firmware Version 1 0 2 24 Last Updated 10 2013 stream Innovative IP Voice amp Video BASIC SETTINGS EXPLANATION System Settings Page This page allow user to configure the system settings of GX V3610_HD FHD GXV3610_HD Administration nterface ECH WW mg Current System Time Date Time Video amp Audio Set the System Time CMOS Settings Time Zone Using self defined Time Zone Networking Self Defin
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