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User Manual - Axis Communications

1. Technical Specifications Function group Item Specifications Camera Models AXIS M5013 Image sensor 1 4 progressive scan RGB CMOS Lens 3 6 mm F1 8 Horizontal angle of view 45 Vertical angle of view 32 Diagonal angle of view 56 Minimum 1 4 lux F1 8 illumination Shutter time 1 25000 s to 1 6 s Pan Tilt Zoom 25 preset positions Preset positions can be used at temperatures above 10 C 50 F Pan 180 gt 100 s Tilt 90 gt 100 s Zoom 3x digital Video Video H 264 Baseline Profile MPEG 4 Part 10 AVC compression Motion JPEG Resolutions 800x600 to 320x180 Frame rate H 264 30 fps in all resolutions Frame rate 30 fps in all resolutions Motion JPEG Video streaming Multiple individually configurable streams in H 264 and Motion JPEG Controllable frame rate and bandwidth VBR CBR H 264 Image settings Manual shutter time compression color brightness sharpness contrast white balance exposure zones backlight compensation fine tuning of behavior at low light Rotation 0 180 Text overlay Audio Audio streaming One way Audio AAC LC 8 16 kHz compression G 711 PCM 8kHz G 726 ADPCM 8 kHz Configurable bit rate Audio input Built in microphone Network Security Password protection IP address filtering HTTPS encryption IEEE 802 1X network access control digest authentication user access log Centralized Certificate Management This product includes softwa
2. H 264 H 264 also known as MPEG 4 Part 10 AVC is a video compression standard that provides high quality video streams at low bit rates An H 264 video stream consists of different types of frames such as l frames and P frames An l frame is a complete image whereas P frames only contain the differences from previous frames The H 264 stream settings can be configured from the Video amp Audio gt Video Stream page Select the H 264 tab The settings defined in this page will apply to all H 264 streams that do not use a stream profile The GOV length is the number of frames between two consecutive I frames Increasing the GOV length may save considerably on bandwidth requirements in some cases but may also have an adverse affect on image quality The Axis product supports the following H 264 profile s e M Baseline The Baseline profile is recommended for clients that don t support CABAC entropy coding The bit rate can be set as Variable bit rate VBR or Constant bit rate CBR VBR adjusts the bit rate according to the image complexity using up more bandwidth for increased activity in the image and less for lower image activity When the activity in the scene increases the bit rate would usually increase as well If there is a surplus in bandwidth this may not be an issue and selecting Variable bit rate VBR will be sufficient But if bandwidth is limited it is recommended to control the bit rate by selecting Constant bit rate CBR
3. Audio Detection Trigger the rule when audio is detected See Audio Detection on page 27 Live Stream Accessed Trigger the rule when any stream is accessed and during edge storage playback This can for example be used to send notifications Motion Detection Trigger the rule when motion is detected See Motion Detection on page 26 Network Trigger the rule if network connection is lost or restored This can for example be used to start recording to the SD card Temperature Trigger the rule if the temperature falls outside or inside the operating range of the product This can for example be used to send maintenance notifications Input Signal PTZ Storage System Time Manual Trigger Trigger the rule using the Manual Trigger button in the Live View page See Controls on the Live View Page on page 11 This can for example be used to validate actions during product installation and configuration Virtual Inputs can be used by a VMS Video Management System to trigger actions Virtual inputs can for example be connected to buttons in the VMS user interface Error Trigger the rule if the PTZ functionality is not working correctly This can for example be used to send maintenance notifications Moving Trigger the rule when the camera view moves due to a PTZ operation This can for example be used as an additional condition to prevent an action rule triggered by motion detection to record video while the camera vi
4. lt ip gt axis media media amp Unicast via RTSP tunneled via HTTP axrtsphttp ip axis media media amp Multicast axrtpm ip axis media media amp e QuickTimelM The following paths can be used rtsp ip axis media media amp rtsp ip axis media media 3gp 14 AXIS M5013 PTZ Dome Network Camera Media Streams Note e lt ip gt IP addess The Axis product supports QuickTime 6 5 1 and later QuickTime may add latency to the video stream t may be possible to use other players to view the H 264 stream using the paths above although Axis does not guarantee this Access Audio Streams The Live View page provides access to audio through AXIS Media Control in addition audio can be accessed in the following ways e VAPIX Application Programming Interface API For more information visit www axis com developer e Windows Media Player supports simplex audio The following paths can be used Unicast via RTP axrtpu ip axis media media amp Unicast via RTSP axrtsp lt ip gt axis media media amp Unicast via RTSP tunneled via HTTP axrtsphttp ip axis media media amp Multicast axrtpm ip axis media media amp e QuickTime supports G 711 and AAC audio encoding The following paths can be used rtsp ip axis media media amp rtsp ip axis media media 3gp e The Java applet supports simplex audio with G 711 encoding 15 AXIS M5013 PTZ Dome Network Camera
5. AXISA COMMUNICATIONS AXIS M5013 PTZ Dome Network Camera User Manual About this document This manual is intended for administrators and users of the AXIS M5013 PTZ Dome Network Camera and is applicable to firmware 5 50 and later It includes instructions for using and managing the product on your network Previous experience of networking will be of use when using this product Some knowledge of UNIX or Linux based systems may also be beneficial for developing shell scripts and applications Later version of this document will be posted to the Axis website as required See also the product s online help available via the web based interface Legal Considerations Video and audio surveillance can be regulated by laws that vary from country to country Check the laws in your local region before using this product for surveillance purposes This product includes one 1 H 264 decoder license and one 1 AAC decoder license To purchase further licenses contact your reseller Liability Every care has been taken in the preparation of this document Please inform your local Axis office of any inaccuracies or omissions Axis Communications AB cannot be held responsible for any technical or typographical errors and reserves the right to make changes to the product and manuals without prior notice Axis Communications AB makes no warranty of any kind with regard to the material contained within this document including but not limited
6. The Access Log can be configured to list all connections to the product select Critical Warnings amp Info 48 AXIS M5013 PTZ Dome Network Camera System Options Advanced Scripting Scripting allows experienced users to customize and use their own scripts Improper use may cause unexpected behavior and loss of contact with the Axis product Axis strongly recommends that you do not use this function unless you understand the consequences Axis Support does not provide assistance for problems with customized scripts To open the Script Editor go to System Options gt Advanced gt Scripting If a script causes problems reset the product to its factory default settings see page 49 For more information see www axis com developer File Upload Files for example webpages and images can be uploaded to the Axis product and used as custom settings To upload a file go to System Options gt Advanced gt File Upload Uploaded files are accessed through http lt ip address gt local lt user gt lt file name gt where user is the selected user group viewer operator or administrator for the uploaded file Plain Config Plain Config is for advanced users with experience of Axis product configuration Most parameters can be set and modified from this page To open Plain Config go to System Options gt Advanced gt Plain Config Axis Support does not provide assistance Reset to Factory Default Settings Im
7. RJ45 Ethernet connector with Power over Ethernet PoE AXIS M5013 PTZ Dome Network Camera Hardware Overview The product shall be connected using a shielded network cable STP All cables connecting the product to the network shall be intended for their specific use Make sure that the network devices are installed in accordance with the manufacturer s instructions For information about regulatory requirements see Electromagnetic Compatibility EMC on page 2 SD Card Slot Risk of damage to SD card Do not use sharp tools or excessive force when inserting or removing the SD card Risk of data loss To prevent data corruption the SD card should be unmounted before removal To unmount go to Setup gt System Options gt Storage gt SD Card and click Unmount This product supports microSD microSDHC microSDXC card not included For SD card recommendations see www axis com Control Button For location of the control button see Hardware Overview on page 7 The control button is used for e Resetting the product to factory default settings See page 49 e Connecting to an AXIS Video Hosting System service See page 42 To connect press and hold the button for about 3 seconds until the Status LED flashes green e Connecting to AXIS Internet Dynamic DNS Service See page 42 To connect press and hold the button for about 3 seconds LED Indicators Note The Status LED can be configured to flash while an event is acti
8. When the activity in the scene increases VBR adjusts the bit rate according to the complexity using up more bandwidth for increased activity in the scene and less for lower scene activity CBR allows you to set a target bit rate that limits the bandwidth consumption The CBR target bit rate works like the ceiling of a tent It limits the bit rate while maintaining some flexibility The bit rate may bounce up and down within the set target but when it nears the set target value the limitation kicks in However because CBR will always prioritize a continuous video stream it allows temporary overshoots from the target bit rate Because setting a target value prevents the bit rate from increasing frame rate and image quality are affected negatively To partly compensate for this select which variable shall be prioritized frame rate or image quality Not setting a priority means that frame rate and image quality are equally affected The current bit rate can be set to appear as text overlay Under Overlay Settings select Include text and enter the modifier b in the field To apply the settings click Save MJPEG Sometimes the image size is large due to low light or complex scenery Adjusting the maximum frame size helps to control the bandwidth and storage used by the Motion JPEG video stream in these situations Setting the frame size to the Default setting provides consistently good image quality at the expense of increased bandwidth and stor
9. 2 nee neue a on Eaa ken 17 Stream PTOTII S 2 s aesti keen ae mes anna nee hogan RU 18 Camera Settings uesecemRELES RN RIERR e E O ES 19 Overlay sise gas eete des manAR EERE PEEKE ee FON Re E Ro RR R 19 Set Up Audio sese EE A in Ea cree E AE A 20 Configure the Live View Page 22 PTZ Pan Tilt Zoom Svekts TT 24 Preset POSITIONS 38 ag a gegen Oath Re REX Ha detre TENEKE e RE RAE RR XR a 24 OSDI ZONES 22328 Er 24 Advaleed 3 ernia ni dedos tard Lena FOU wenn peat acadee Engel m bad 25 Control Queue sas eas hee Seb ged ee RR Reg eho Kuh E ER RR da 25 DELGCIONS PP Pr 26 Motion Detection eese eR cade mE Rec eher e Rem a fca 26 AUDIO Detection siis sisa Anim Nasa eee Star aD dn deve 27 Applications qd cq nc 28 Application Licenses 28 Install Application au ors ei deca naw ade eee ene Reda ERE RS 28 Application Considerations 28 EVENE me E E 30 Convert Event Types to Action Rules 30 Set Up Action Rules 30 Add Recipients 12 e ler br eR RERO GRO ERS E EX Re re 32 Create Schedules ri mi ou desee eui dcin doit etie IRR NE mete Seon eld 33 Set Up Recurrentes i e regens enne oben s eaa da i rina Sean n 34 Recordings Rp nnnm 35 Recording List 35 Conti
10. Axis product includes support for Bonjour Bonjour is enabled by default and the product is automatically detected by operating systems and clients that support this protocol Bonjour can be disabled under System Options gt Network gt Bonjour 45 AXIS M5013 PTZ Dome Network Camera System Options Storage SD Card To prevent data corruption the SD card should always be unmounted before it is ejected Note For SD card recommendations see www axis com Supports microSD cards with up to 64 GB of storage For best recording performance use a microSDHC or microSDXC card with speed class 10 The following SD card file systems are supported e ext4 recommended due to its resilience against data loss if the card is ejected or if there is abrupt power loss To access data stored on the card from the Windows operating system a third party ext4 driver or application is required e vFAT supported by most operating systems for personal computers The SD card is managed on the System Options gt Storage page Click SD Card to open Storage Management If the card s status shows as failed click Check disk to see if the problem can be found and then try Repair This option is only available for SD cards with ext4 For SD cards with vFAT use a card reader or computer to troubleshoot the card To avoid filling the card it is recommended to remove recordings continuously Under General Settings select Remove recordings older t
11. a NAS network attached storage The NAS shall be dedicated for recordings and data from the Axis products connected to the network For information about reference NAS devices go to www axis com products cam_companion_software supported htm Note For NAS recommendations see www axis com To add a network share 1 Go to System Options gt Storage 2 Click Network Share 3 Enter the IP address DNS or Bonjour name to the host server in the Host field 4 Enter the name of the share in the Share field Sub folders cannot be used 5 f required select The share requires login and enter the user name and password 6 Click Connect To clear all recordings and data from the Axis product s folder on the designated share click Clear under Storage Tools To avoid filling the share it is recommended to remove recordings continuously Under Recording Settings select Remove recordings older than and select the number of days or weeks To stop writing to the share and protect recordings from being removed select Lock under Recording Settings Maintenance The Axis product provides several maintenance functions These are available under System Options Maintenance Click Restart to perform a correct restart if the Axis product is not behaving as expected This will not affect any of the current settings Note A restart clears all entries in the Server Report Click Restore to reset most settings to the factory default values The follo
12. an identical battery or a battery which is recommended by Axis Dispose of used batteries according to local regulations or the battery manufacturer s instructions Disposal and Recycling When this product has reached the end of its useful life dispose of it according to local laws and regulations For information about your nearest designated collection point contact your local authority responsible for waste disposal In accordance with local legislation penalties may be applicable for incorrect disposal of this waste Europe K mmm his symbol means that the product shall not be disposed of together with household or commercial waste Directive 2012 19 EU on waste electrical and electronic equipment WEEE is applicable in the European Union member states To prevent potential harm to human health and the environment the product must be disposed of in an approved and environmentally safe recycling process For information about your nearest designated collection point contact your local authority responsible for waste disposal Businesses should contact the product supplier for information about how to dispose of this product correctly This product complies with the requirements of Directive 2011 65 EU on the restriction of the use of certain hazardous substances in electrical and electronic equipment RoHS China S This product complies with the requirements of the legislative act Administration on the Control of Poll
13. be used to configure various video and audio settings Please see the AXIS Media Control User s Manual for more information The AMC Control Panel is automatically installed on first use after which it can be configured Open the AMC Control Panel from e Windows Control Panel from the Start screen or Start menu e Alternatively right click the video image in Internet Explorer and click Settings Streaming Snapshot H 264 Video Audio PTZ AXIS Media Control EB Copyright 2004 2015 Axis Communications AB Version 7 1 Versions Item Version Media Control 7121 Audio Component 3 4 0 0 RTP Source Filter 3 42 0 H 264 Video Decoder 5 0 6 0 Motion JPEG Video D 3 0 4 0 File Writer 40 00 Overlay Mixer Filter 2 3 2 0 View License View User s Manual Alternative Methods of Accessing the Video Stream You can also access video and images from the Axis product in the following ways e Motion JPEG server push if supported by the client Chrome or Firefox for example This option maintains an open HTTP connection to the browser and sends data as and when required for as long as required e Still JPEG images in a browser Enter the path http ip axis cgi jpg image cgi e Windows Media Player This requires AXIS Media Control and the H 264 decoder to be installed The following paths can be used Unicast via RTP axrtpu ip axis media media amp Unicast via RTSP axrtsp
14. displayed in 12h clock in the text overlay see below To change the date and time settings select the preferred Time mode under New Server Time e Synchronize with computer time Sets date and time according to the computer s clock With this option date and time are set once and will not be updated automatically e Synchronize with NTP Server Obtains date and time from an NTP server With this option date and time settings are updated continuously For information on NTP settings see NTP Configuration on page 43 If using a host name for the NTP server a DNS server must be configured See DNS Configuration on page 42 e Set manually Allows you to manually set date and time If using an NTP server select your Time zone from the drop down list If required check Automatically adjust for daylight saving time changes The Date amp Time Format Used in Images is the date and time format displayed as a text overlay in the video stream Use the predefined formats or see File Naming amp Date Time Formats in the online help for information on how to create custom date and time formats To include date and time in the overlay text go to Video amp Audio and select Include date and Include time 40 AXIS M5013 PTZ Dome Network Camera System Options Network Basic TCP IP Settings The Axis product supports IP version 4 and IP version 6 Both versions can be enabled simultaneously and at least one version must always be e
15. of the captions are links to the proper Setup page Logs amp Reports The System Options Support Logs amp Reports page generates logs and reports useful for system analysis and troubleshooting If contacting Axis Support please provide a valid Server Report with your query System Log Provides information about system events Access Log lists all failed attempts to access the product The Access Log can also be configured to list all connections to the product see below Server Report Provides information about the product status in a pop up window The Access Log is automatically included in the Server Report You can view or download the server report Downloading the server report creates a zip file that contains a complete server report text file in UTF 8 format Select the Include snapshot with default image settings option to include a snapshot of the product s Live View The server report zip file should always be included when contacting support Parameter List Shows the product s parameters and their current settings This may prove useful when troubleshooting or when contacting Axis Support Connection List Lists all clients that are currently accessing media streams Crash Report Generates an archive with debugging information The report takes several minutes to generate The log levels for the System Log and the Access Log are set under System Options Support Logs amp Reports Configuration
16. problem The current firmware version in the Axis product is displayed in the page Setup gt Basic Setup and in Setup gt About Upgrade the Firmware Important Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user Preconfigured and customized settings are saved when the firmware is upgraded providing the features are available in the new firmware although this is not guaranteed by Axis Communications AB Note e After the upgrade process has completed the product will restart automatically If restarting the product manually after the upgrade always wait 10 minutes even if you suspect the upgrade has failed When you upgrade the Axis product with the latest firmware from Axis website the product receives the latest functionality available Always read the upgrade instructions and release notes available with each new release before upgrading the firmware To upgrade the product s firmware 1 Save the firmware file to your computer The latest version of the firmware is available free of charge from Axis website at www axis com techsup 2 Go to Setup System Options Maintenance in the product s webpages 3 Under Upgrade Server click Browse and locate the file on your computer Click Upgrade 4 Wait approximately 10 minutes while the product is being upgraded and restarted Then access the product AXIS Camera Management can be used for multiple upgrades See www axis com
17. registered trademarks or trademark applications of Axis AB in various jurisdictions All other company names and products are trademarks or registered trademarks of their respective companies Apple Boa Apache Bonjour Ethernet Internet Explorer Linux Microsoft Mozilla Real SMPTE QuickTime UNIX Windows Windows Vista and WWW are registered trademarks of the respective holders Java and all Java based trademarks and logos are trademarks or registered trademarks of Oracle and or its affiliates UPnP is a certification mark of the UPnP Implementers Corporation SD SDHC and SDXC are trademarks or registered trademarks of SD 3C LLC in the United States other countries or both Also miniSD microSD miniSDHC microSDHC microSDXC are all trademarks or registered trademarks of SD 3C LLC in the United States other countries or both Regulatory Information Europe C This product complies with the applicable CE marking directives and harmonized standards Electromagnetic Compatibility EMC Directive 2004 108 EC See Electromagnetic Compatibility EMC on page 2 Low Voltage LVD Directive 2006 95 EC See Safety on page 3 Restrictions of Hazardous Substances RoHS Directive 2011 65 EU See Disposal and Recycling on page 3 A copy of the original declaration of conformity may be obtained from Axis Communications AB See Contact Information on page 3 Electromagnetic Compatibility EMC This equipment has been
18. second drop down list To modify or remove recurrences select the recurrence in the Recurrences List and click Modify or Remove 34 AXIS M5013 PTZ Dome Network Camera Recordings Recordings The Axis product can be configured to record video continuously or according to an action rule e To start a continuous recording see page 35 e To set up action rules see page 30 To access recordings see Recording List on page 35 To configure camera controlled storage see Storage on page 46 Recording List Recorded videos are listed on the Recordings List page The list shows each recording s start date and time duration and the event that triggered the recording To play or download a recording follow these steps 1 Go to Recordings List 2 Use the filter to narrow the list of recordings Enter the desired filter criteria and click Filter Some filters may take a long time to complete 3 Select the recording 4 Click Play to play the recording or click Download to download the recording Multiple recordings can be downloaded at the same time Select the recordings and click Download The downloaded file is a zip file containing a minimum of three files of which the Matroska mkv files are the actual recordings The recordings are time stamped with the date and time they were downloaded that is not the date the recordings were made Note To play recordings in Windows Media Player AXIS Matroska File Spli
19. 100 gives maximum color saturation and the value O gives minimum color saturation The image Brightness can be adjusted in the range 0 100 where a higher value produces a brighter image Increasing the Sharpness can increase bandwidth usage A sharper image might increase image noise especially in low light conditions A lower setting reduces image noise but the whole image will appear less sharp The Contrast changes the relative difference between light and dark It can be adjusted using the slidebar White Balance To change this setting go to Setup gt Video amp Audio gt Camera Settings White balance is used to make colors in the image appear the same regardless of the color temperature of the light source The Axis product can be set to automatically identify the light source and compensate for its color Alternatively select the type of light source from the drop down list For a description of each available setting see the online help Exposure Settings Configure the exposure settings to suit the image quality requirements in relation to lighting frame rate and bandwidth considerations Exposure value Use the Exposure value slider to adjust the overall brightness of the image Enable Backlight compensation Enable this option if a bright spot of light for example a light bulb causes other areas in the image to appear too dark Exposure zones This setting determines which part of the image is used to calculate t
20. Control AMC on page 13 for more information The toolbar displays the following buttons The Play button connects to the Axis product and starts playing a media stream The Stop button stops the media stream The Snapshot button takes a snapshot of the video image The location where the image is saved can be specified in the AMC Control Panel Click the View Full Screen button and the video image will fill the entire screen Press ESC Escape on the computer keyboard to cancel full screen view The Record button is used to record the current video stream on your computer The location where the recording is saved can be specified in the AMC Control Panel Enable this button from Live View Config gt Viewer Settings 090600 11 AXIS M5013 PTZ Dome Network Camera Access the Product AMC Audio Controls AMC audio buttons control the speakers connected to the client computer The buttons are only visible when audio is enabled Q Speaker button Click to turn the speakers on or off Use the slider to control the volume of the speakers PTZ Controls The Live View page also displays Pan Tilt Zoom PTZ controls The administrator can enable disable controls for specified users under System Options gt Security gt Users With the PTZ Control Queue enabled the time each user is in control of the PTZ settings is limited Click the buttons to request or release control of the PTZ controls The PTZ Control Queue is set up u
21. EG Heavy network utilization due to poor infrastructure Bandwidth affected Viewing on poorly performing client computers lowers perceived performance Frame rate affected Running multiple AXIS Camera Application Platform ACAP applications simultaneously may affect performance If the product includes several camera units running applications on multiple cameras may affect the frame rate 56 User Manual Ver M6 10 AXIS M5013 PTZ Dome Network Camera Date March 2015 Axis Communications AB 2015 Part No 62662
22. IP address has been changed by DHCP Certificate error when using IEEE 802 1X When HTTPS is enabled ensure that the correct protocol HTTP or HTTPS is used when attempting to log in You may need to manually type http or https in the browser s address field If the password for the user root is lost the product must be reset to the factory default settings See Reset to Factory Default Settings on page 49 IP addresses obtained from a DHCP server are dynamic and may change If the IP address has been changed use AXIS IP Utility or AXIS Camera Management to locate the product on the network Identify the product using its model or serial number or by the DNS name if the name has been configured If required a static IP address can be assigned manually For instructions see the Installation and Management Software CD or the document Assign an IP Address and Access the Video Stream on Axis Support web at www axis com techsup For authentication to work properly the date and time settings in the Axis product should be synchronized with an NTP server See Date amp Time on page 40 The product is accessible locally but not externally Router configuration Firewall protection Default routers required To configure your router to allow incoming data traffic to the Axis product enable the NAT traversal feature which will attempt to automatically configure the router to allow access to the Axis product see NAT traversal port m
23. Include time 19 AXIS M5013 PTZ Dome Network Camera Video and Audio 3 To include a text string select Include text and enter the text in the field Modifiers can be used see File Naming amp Date Time Formats in the online help O 4 Define text overlay characteristics in the relevant fields 5 Click Save To modify the date and time format go to System Options gt Date amp Time See Date amp Time on page 40 Displaying the Pan Position as a Text Overlay It may be useful to retrieve for instance from a recorded video the pan position in degrees in which an event has taken place This can be obtained by including the pan position in the image as a text overlay using a modifier To display the pan position as a text overlay 1 Go to Setup gt Video gt Video Stream 2 Under Overlay settings select Include text and enter x 3 Configure the optional size color and positon of the text overlay 4 Click Save Use Overlay Text in an Action Rule Action rules see page 30 can display an overlay text when the rule is triggered The text can be used to provide information for forensic video analysis notify surveillance operators or validate triggers and actions during product installation and configuration To display overlay text when an action rule is triggered the modifier D should be used as described below When the rule is triggered D will be replaced by the text specified in the action rule Start
24. P identity associated with the client certificate 4 Check the box to enable IEEE 802 1X and click Save Note For authentication to work properly the date and time settings in the Axis product should be synchronized with an NTP server See Date amp Time on page 40 Certificates Certificates are used to authenticate devices on a network Typical applications include encrypted web browsing HTTPS network protection via IEEE 802 1X and secure upload of images and notification messages for example via email Two types of certificates can be used with the Axis product Server Client certificates To authenticate the Axis product CA certificates To authenticate peer certificates for example the certificate of an authentication server in case the Axis product is connected to an IEEE 802 1X protected network Note Installed certificates except preinstalled CA certificates will be deleted if the product is reset to factory default Preinstalled CA certificates that have been deleted will be reinstalled 39 AXIS M5013 PTZ Dome Network Camera System Options A Server Client certificate can be self signed or issued by a Certificate Authority CA A self signed certificate offers limited protection and can be used before a CA issued certificate has been obtained To install a self signed certificate 1 Go to Setup gt System Options gt Security gt Certificates 2 Click Create self signed certificate and provide the requ
25. PEG QuickTime H 264 Java applet A slower imaging alternative to Server Push Motion JPEG only Still image Displays still images only Click the Refresh button in your browser to view a new image For more information please see the online help O Viewer Settings To configure options for the viewer go to Live View Config gt Viewer Settings Select Show viewer toolbar to display the AXIS Media Control AMC or the QuickTime viewer toolbar under the video image in your browser e H 264 decoder installation The administrator can disable installation of the H 264 decoder included with AXIS Media Control This is used to prevent installation of unlicensed copies Further decoder licenses can be purchased from your Axis reseller e Select Enable recording button to enable recording from the Live View page This button is available when using the AMC viewer The recordings are saved to the location specified in the AMC Control Panel See AXIS Media Control AMC on page 13 22 AXIS M5013 PTZ Dome Network Camera Configure the Live View Page User Defined Links To display user defined links in the Live View page select the Show custom link option give the link a name and then enter the URL to link to When defining a web link do not remove the http from the URL address Custom links can be used to run scripts or activate external devices connected to the product or they can link to a web page Custom links defined as
26. PTZ Pan Tilt Zoom Advanced Limits Define the pan tilt zoom and focus limits for the Axis product Movements to the left and right up and down can be restricted to narrow the area under surveillance See the online help Q more information Controls Advanced PTZ settings can be configured under PTZ gt Advanced gt Controls The Panel Shortcut Command Buttons list shows the user defined buttons that can be accessed from the Live View page s Ctrl panel These buttons can be used to provide direct access to commands issued using the VAPIX application programming interface Click Add to add a new shortcut command button The following PTZ controls are enabled by default e Pan control Tilt control e Zoom control To disable specific controls deselect the options under Enable Disable controls Note Disabling PTZ controls will not affect preset positions For example if the tilt control is disabled the product can still move to preset positions that require a tilt movement Control Queue Note The administrator can enable and disable PTZ controls for selected users To identify different users in the viewer group cookies must be enabled on the client The Control queue polltime is measured in seconds For more information see the online help O The administrator can set up a queue for PTZ controllers from PTZ gt Control Queue Once set up the PTZ Control Queue buttons appear in the Live View page offering one v
27. Set Up the Product Set Up the Product The Axis product can be configured by users with administrator or operator rights To open the product s Setup pages click Setup in the top right hand corner of the Live View page e Administrators have unrestricted access to all settings Operators have access to all settings except System Options See also the online help Q Basic Setup Basic Setup provides shortcuts to the settings that should be made before using the Axis product 1 Users See page 38 2 TCP IP See page 41 3 Date amp Time See page 40 4 Video Stream See page 17 5 Audio Settings See page 20 The Basic Setup menu can be disabled from System Options gt Security gt Users 16 AXIS M5013 PTZ Dome Network Camera Video and Audio Video and Audio The video and audio settings can be used to optimize video and audio quality You can configure the following e Video stream settings See page 17 e Stream profiles See page 18 e Camera settings See page 19 e Audio settings See page 20 Set Up Video Streams To set up the product s video streams go to Video amp Audio gt Video Stream The video stream settings are divided into the following tabs e Image See page 17 Audio See page 20 e H 264 See page 18 e MJPEG See page 18 Pixel Counter The pixel counter shows the number of pixels in an area of the image The pixel counter is useful in situations where there is a require
28. a shielded network cable STP that is properly grounded Canada This digital apparatus complies with CAN ICES 3 Class A The product shall be connected using a shielded network cable STP that is properly grounded Cet appareil num rique est conforme la norme NMB ICES 3 classe A Le produit doit tre connect l aide d un c ble r seau blind STP qui est correctement mis la terre Europe This digital equipment fulfills the requirements for RF emission according to the Class A limit of EN 55022 The product shall be connected using a shielded network cable STP that is properly grounded Notice This is a Class A product In a domestic environment his product may cause RF interference in which case the user may be required to take adequate measures This product fulfills the requirements for immunity according o EN 61000 6 1 residential commercial and light industrial environments This product fulfills the requirements for immunity according to EN 61000 6 2 industrial environments This product fulfills the requirements for immunity according to EN 55024 office and commercial environments Australia New Zealand This digital equipment fulfills the requirements for RF emission according to the Class A limit of AS NZS CISPR 22 The product shall be connected using a shielded network cable STP that is properly grounded Notice This is a Class A product In a domestic environment his product may cause RF interf
29. action rule Convert Event Types to Action Rules If the Axis product is upgraded to firmware version 5 40 or later it is recommended to convert Event Types to Action Rules The legacy user Event Types in the camera will continue to work but will not be visible in the user interface of the camera The Event Types need to be converted to Action rules to become visible in the user interface To convert Event Types to Action Rules go to Events gt Action Rules and click Convert This is not recommended when using a VMS based on the old Event Management System Set Up Action Rules An action rule defines the conditions that must be met for the product to perform an action for example record video or send an email notification If multiple conditions are defined all of them must be met to trigger the action For more information about available triggers and actions see Triggers on page 31 and Actions on page 32 The following example describes how to set up an action rule to record video to a network share if there is movement in the camera s field of view Set up motion detection and add a network share 1 Goto Detectors Motion Detection and configure a motion detection window See page 26 2 Go to System Options Storage and set up the network share See page 47 Set up the action rule 1 Go to Events Action Rules and click Add 2 Select Enable rule and enter a descriptive name for the rule 3 Select Detectors from the Trigger
30. age usage in low light Limiting the frame size optimizes bandwidth and storage usage but may give poor image quality To prevent increased bandwidth and storage usage the maximum frame size should be set to an optimal value Stream Profiles A stream profile is a set of predefined stream settings including resolution compression frame rate and overlay settings Stream profiles can be used e When setting up recording using action rules See Events on page 30 e When setting up continuous recording See Continuous Recording on page 35 e In the Live View page select the stream profile from the Stream profile drop down list For quick setup use one of the predefined stream profiles Each predefined profile has a descriptive name indicating its purpose If required the predefined stream profiles can be modified and new customized stream profiles can be created To create a new profile or modify an existing profile go to Setup Video amp Audio Stream Profiles To select a default stream profile for the Live View page go to Setup Live View Config 18 AXIS M5013 PTZ Dome Network Camera Video and Audio Camera Settings The Video amp Audio gt Camera Settings page provides access to advanced image settings for the Axis product Image Appearance To change Image Appearance go to the menus under Setup gt Video amp Audio gt Camera Settings Increasing the Color level increases the color saturation The value
31. amera Station and video management management software from Axis Application Development Partners not included For more software information see www axis com products video software Optional Stand for wall mounting accessories White LED IIluminators Network 1 0 Audio Module Installation Display Power over Ethernet Midspan Multi user decoder license pack Warranty Axis 1 year warranty and AXIS Extended Warranty option see www axis com warranty Performance Considerations When setting up your system it is important to consider how various settings and situations will affect performance Some factors affect the amount of bandwidth the bit rate required others can affect the frame rate and some affect both If the load on the CPU reaches its maximum this will also affect the frame rate The following factors are among the most important to consider High image resolution and or lower compression levels result in images containing more data Bandwidth affected Access by large numbers of Motion JPEG and or unicast H 264 clients Bandwidth affected Simultaneous viewing of different streams resolution compression by different clients Effect on frame rate and bandwidth Accessing Motion JPEG and H 264 video streams simultaneously Frame rate and bandwidth affected Heavy usage of event settings affect the product s CPU load Frame rate affected Using HTTPS may reduce frame rate in particular if streaming Motion JP
32. apping for IPv4 on page 43 The router must support UPnPTM Check the Internet firewall with your network administrator Check if you need to configure the router settings from System Options gt Network gt TCP IP gt Basic 51 AXIS M5013 PTZ Dome Network Camera Troubleshooting Problems with streaming H 264 Problems with AXIS Media To enable the updating of video images in Internet Explorer set the browser to allow ActiveX Control nternet Explorer controls Also make sure that AXIS Media Control is installed on your computer only No H 264 displayed in the Check that the relevant H 264 connection methods and correct interface are enabled in the AMC client Control Panel streaming tab See AXIS Media Control AMC on page 13 In the AMC Control Panel select the H 264 tab and click Set to default H 264 decoder Check that RTSP is enabled under System Options gt Network gt TCP IP gt Advanced Multicast H 264 only Check if your router supports multicasting or if the router settings between the client and the accessible by local clients product need to be configured The TTL Time To Live value may need to be increased No multicast H 264 Check with your network administrator that the multicast addresses used by the Axis product displayed in the client are valid for your network Check with your network administrator to see if there is a firewall preventing viewing Installation of additional Configure the Ax
33. ast cannot however pass a network router unless the router is configured to allow this It is not possible to multicast over the Internet for example Note also that all multicast viewers count as one unicast viewer in the maximum total of 20 simultaneous connections AXIS Media Control negotiates with the Axis product to determine the transport protocol to use The order of priority listed in the AMC Control Panel can be changed and the options disabled to suit specific requirements Note H 264 is licensed technology The Axis product includes one H 264 viewing client license Installing additional unlicensed copies of the client is prohibited To purchase additional licenses contact your Axis reseller MJPEG This format uses standard JPEG still images for the video stream These images are then displayed and updated at a rate sufficient to create a stream that shows constantly updated motion The Motion JPEG stream uses considerable amounts of bandwidth but provides excellent image quality and access to every image contained in the stream The recommended method of accessing Motion JPEG live video from the Axis product is to use the AXIS Media Control in Internet Explorer in Windows AXIS Media Control AMC AXIS Media Control AMC in Internet Explorer in Windows is the recommended method of accessing live video from the Axis product 13 AXIS M5013 PTZ Dome Network Camera Media Streams The AMC Control Panel can
34. ay but will require less bandwidth For more information about these settings please see the online help O 21 AXIS M5013 PTZ Dome Network Camera Configure the Live View Page Configure the Live View Page You can customize the Live View page and alter it to suit your requirements It is possible to define the following features of the Live View page e Stream Profile See page 18 e Default Viewer for Browser See page 22 e Viewer Settings See page 22 e Action Buttons These are the buttons described in Controls on the Live View Page on page 11 e User Defined Links See page 23 Default Viewer for Browsers From Live View Config Default Viewer select the default method for viewing video images in your browser The product attempts to show the video images in the selected video format and viewer If this is not possible the product overrides the settings and selects the best available combination Browser Viewer Description Windows Internet Explorer AMC Recommended viewer in Internet Explorer H 264 Motion JPEG QuickTime H 264 Java applet A slower imaging alternative to AMC Motion JPEG Requires one of the following installed on the client e JVM J2SE 1 4 2 or higher e JRE J2SE 5 0 or higher Still image Displays still images only Click the Refresh button in your browser to view a new image Other browsers Server Push Recommended viewer for other browsers Motion J
35. by enabling overlay text in the video stream 1 Go to Video amp Audio Video Stream and select the Image tab 2 Under Overlay Settings select Include text 3 Enter the modifier D and optionally additional text which will be displayed also when the action rule is not active Create the action rule 1 Go to Events Action Rules 2 Click Add to create a new rule 3 Select a Trigger and optionally a Schedule and Additional conditions See the online help for details 4 From the Actions list select Overlay Text 5 Enter the text to display in the Text field This is the text that D will be replaced by 6 Specify the Duration The text can be displayed while the rule is active or for a fixed number of seconds Example To display the text Motion detected when motion is detected enter D in the Include text field and enter Motion detected in the Text field when setting up the action rule Set Up Audio To change the product s audio settings go to Video amp Audio Audio Settings To include the audio stream in a video stream go to Video amp Audio gt Video Stream Under the Audio tab select Enable audio 20 AXIS M5013 PTZ Dome Network Camera Video and Audio Each stream profile is a separate video stream To include the audio stream in all stream profiles go to the audio tab in each stream profile settings page and enable audio For more information see Stream Profiles on page 18 Audio Input No
36. can be used or be active even if NAT traversal is disabled This is useful if your NAT router does not support UPnP and you need to manually configure port forwarding in the NAT router f you attempt to manually enter a port that is already in use another available port is automatically selected When the port is selected automatically it is displayed in this field To change this enter a new port number and click Save FTP The FTP server running in the Axis product enables upload of new firmware user applications etc The FTP server can be disabled under System Options Network TCP IP Advanced Note This FTP server has nothing to do with the product s ability to transfer images via FTP to other locations and servers RTSP The RTSP server running in the Axis product allows a connecting client to start an H 264 stream The RTSP port number can be changed under System Options Network TCP IP Advanced The default port is 554 Note H 264 video streams will not be available if the RTSP server is disabled SOCKS SOCKS is a networking proxy protocol The Axis product can be configured to use a SOCKS server to reach networks on the other side of a firewall or proxy server This functionality is useful if the Axis product is located on a local network behind a firewall and notifications uploads alarms etc need to be sent to a destination outside the local network for example the Internet SOCKS is configured under S
37. cgi links will run the script in the background in a hidden frame Defining the link as a web link will open the link in a new window 23 AXIS M5013 PTZ Dome Network Camera PTZ Pan Tilt Zoom PTZ Pan Tilt Zoom Preset Positions A preset position is a saved view that can be used to quickly steer the camera to a specific position A preset position consists of the following values e Pan and tilt positions e Zoom position Access the Preset Positions Preset positions can be accessed in several ways e By selecting the preset from the Preset positions drop down list in the Live View Page e When setting up action rules See page 30 Add a Preset Position 1 Go to PTZ Preset Positions 2 Click in the image or use the controls to steer the camera view to the desired position see Preset Positions 3 Enter a descriptive name in the Current position field 4 If required select Use current position as Home 5 Click Add to save the preset position To include the preset position name in the overlay text go to Video amp Audio select Include overlay text and enter the modifier P in the field For more information about modifiers see File Naming amp Date Time Formats in the online help O Set the Home Position The Home position is readily accessible by clicking the Home button on the Live View page and in the Preset Positions setup window To set a customized home position select Use current position as Home whe
38. control the number of motion detection alarms the parameters Object Size History and Sensitivity can be adjusted See Motion Detection Parameters on page 26 Once motion detection windows are configured the Axis product can be configured to perform actions when motion is detected Possible actions include uploading images and start recording For more information see Set Up Action Rules on page 30 Note Using the motion detection feature may decrease the product s overall performance The position of the Motion Detection Window is relative to the orientation of the Camera Changing the orientation of the camera will also change the position of the Motion Detection Window Set Up Motion Detection Windows To set up a motion detection Include Window follow these instructions 1 Go to Detectors Motion Detection 2 Select the Configure Included Windows option and click New Select the new window in the list of windows and enter a descriptive name 3 Adjust the size drag the bottom right hand corner and the position click on the text at the top and drag to the desired position of the window 4 Adjust the Object Size History and Sensitivity profile sliders see Motion Detection Parameters for details Any detected motion within an active window is indicated by red peaks in the Activity window 5 Click Save To exclude parts of the include window select the Configure Excluded Windows and position the exclude window within th
39. designed and tested to fulfill applicable standards for Radio frequency emission when installed according to the instructions and used in its intended environment Immunity to electrical and electromagnetic phenomena when installed according to the instructions and used in its intended environment USA This equipment has been tested using a shielded network cable STP and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help The product shall be connected using
40. drop down list 4 Select Motion Detection from the drop down list Select the motion detection window to use 5 Optionally select a Schedule and Additional conditions See below 6 Under Actions select Record Video from the Type drop down list 7 Select a Stream profile and configure the Duration settings as described below 8 Select Network Share from the Storage drop down list To use more than one trigger for the action rule select Additional conditions and click Add to add additional triggers When using additional conditions all conditions must be met to trigger the action To prevent an action from being triggered repeatedly a Wait at least time can be set Enter the time in hours minutes and seconds during which the trigger should be ignored before the action rule can be activated again The recording Duration of some actions can be set to include time immediately before and after the event Select Pre trigger time and or Post trigger time and enter the number of seconds When While the rule is active is enabled and the action is triggered again during the post trigger time the recording time will be extended with another post trigger time period 30 AXIS M5013 PTZ Dome Network Camera Events For more information see the online help Q Triggers Available action rule triggers and conditions include Applications Use installed applications to trigger the rule See Applications on page 28 Detectors Hardware
41. duct All web pages including the online help will be displayed in the selected language To switch languages go to Setup gt Languages and first upload the new language file Browse and locate the file and click the Upload Language button Select the new language from the list and click Save Note e Resetting the product to factory default settings will erase any uploaded language files and reset the product language to English Clicking the Restore button on the Maintenance page will not affect the language A firmware upgrade will not affect the language used However if you have uploaded a new language to the product and later upgrade the firmware it may happen that the translation no longer matches the product s web pages In this case upload an updated language file e A language already installed in the product will be replaced when a current or a later version of the language file is uploaded 37 AXIS M5013 PTZ Dome Network Camera System Options System Options Security Users User access control is enabled by default and can be configured under System Options gt Security gt Users An administrator can set up other users by giving them user names and passwords It is also possible to allow anonymous viewer login which means that anybody may access the Live View page The user list displays authorized users and user groups access levels Viewer Access to the Live View page Operator Access to the Live Vi
42. e e While monitoring an area where moving objects are not expected select a high history level This will cause motion detection to trigger as long as the object is present in the window To only detect flashing light select a low sensitivity In other cases high sensitivity is recommended Audio Detection The Axis product can be configured to generate an alarm when audio rises above or falls below the threshold value The threshold value can be set in the range 0 100 where 0 is the most sensitive and 100 the least sensitive 1 Go to Detectors Audio Detection 2 Set the audio alarm level and click Save 3 Go to Events gt Action Rules and set up an action rule see Set Up Action Rules on page 30 Note Audio alarm is disabled by default during PTZ movement To enable clear the Alarm automatically disabled during PTZ movement check box option Detected audio is indicated by colored peaks in the Activity indicator An event is triggered when detected audio rises above or falls below the threshold value which is represented by the bar 27 AXIS M5013 PTZ Dome Network Camera Applications Applications Third party applications can be uploaded to and installed on the Axis product Applications add functionality to the product for example video analytics and intelligent video capabilities such as recognition tracking detection and counting For information about available applications downloads trials and licen
43. e include window To delete an include or exclude window select the window in the list of windows and click Del Motion Detection Parameters The parameters controlling motion detection are described in the table below Parameter Object Size History Sensitivity Description Object size relative to window Object memory length Difference in luminance size between background and object 26 AXIS M5013 PTZ Dome Network Camera Detectors High level 100 Only very large objects trigger motion detection An object that appears in the window triggers motion detection for a long time before it is considered as non moving Ordinary colored objects on ordinary backgrounds trigger motion detection Medium level 50 A large difference in luminance is required to trigger motion detection Low level 0 Even very small objects trigger motion detection An object that appears in the window triggers motion detection only for a very short time before it is considered as non moving Only very bright objects on a dark background trigger motion detection Recommended values 5 15 60 90 75 95 Default values 15 90 90 Note e To trigger on small objects or movements use several small motion detection windows rather than one large window and select a low object size e To avoid triggering on small objects select a high object siz
44. e product is located on a different subnet The IP address is being used by another device Possible IP address conflict with another device on the same subnet Try the installation again The IP address must be set within two minutes after power has been applied to the product Ensure the Ping length is set to 408 For instructions see Assign IP Address Using ARP Ping on page 41 If the IP address intended for the product and the IP address of the computer used to access the product are located on different subnets you will not be able to set the IP address Contact your network administrator to obtain an IP address Disconnect the Axis product from the network Run the Ping command in a Command DOS window type ping and the IP address of the product Ifyou receive Reply from IP address gt bytes 32 time 10 this means that the IP address may already be in use by another device on the network Obtain a new IP address from the network administrator and reinstall the product e If you receive Request timed out this means that the IP address is available for use with the Axis product Check all cabling and reinstall the product The static IP address in the Axis product is used before the DHCP server sets a dynamic address This means that if the same default static IP address is also used by another device there may be problems accessing the product The product cannot be accessed from a browser Cannot log in The
45. ed or as soon as an IP address is assigned To re assign IP address using ARP Ping the product must be restarted to enable ARP Ping for an additional two minutes To disable the service go to System Options gt Network gt TCP IP gt Basic and clear the option Enable ARP Ping setting of IP address Pinging the product is still possible when the service is disabled Assign IP Address Using ARP Ping The product s IP address can be assigned using ARP Ping The command must be issued within 2 minutes of connecting power 1 Acquire a free static IP address on the same network segment as the computer 2 Locate the serial number S N on the product label 3 Open a command prompt and enter the following commands Linux Unix syntax arp s IP address gt serial number temp ping s 408 IP address Linux Unix example arp s 192 168 0 125 00 40 8c 18 10 00 temp ping s 408 192 168 0 125 Windows syntax this may require that you run the command prompt as an administrator arp s IP address serial number 41 AXIS M5013 PTZ Dome Network Camera System Options ping 1 408 t IP address gt Windows example this may require that you run the command prompt as an administrator arp s 192 168 0 125 00 40 8c 18 10 00 ping 1 408 t 192 168 0 125 4 Check that the network cable is connected and then restart the product by disconnecting and reconnecting power 5 Close the command prompt when the product responds
46. er https for the HTTPS protocol and http for the HTTP protocol The HTTPS port can be changed on the System Options gt Network gt TCP IP gt Advanced page IEEE 802 1X IEEE 802 1X is a standard for port based Network Admission Control providing secure authentication of wired and wireless network devices IEEE 802 1X is based on EAP Extensible Authentication Protocol To access a network protected by IEEE 802 1X devices must be authenticated The authentication is performed by an authentication server typically a RADIUS server examples of which are FreeRADIUS and Microsoft Internet Authentication Service In Axis implementation the Axis product and the authentication server identify themselves with digital certificates using EAP TLS Extensible Authentication Protocol Transport Layer Security The certificates are provided by a Certification Authority CA You need e a CA certificate to authenticate the authentication server e a CA signed client certificate to authenticate the Axis product To create and install certificates go to System Options gt Security gt Certificates See Certificates on page 39 Many CA certificates are preinstalled To allow the product to access a network protected by IEEE 802 1X 1 Go to System Options Security IEEE 802 1X 2 Select a CA Certificate and a Client Certificate from the lists of installed certificates 3 Under Settings select the EAPOL version and provide the EA
47. erence in which case the user may be required to take adequate measures Japan CORB 72ABIBIBENUEBCI CORB R R CHAT SCCRANELTOATA COMED ZUAPT LEV a YRR AL TATNA SS eSI Edo cid MANHS Eo C IELOERUROZLTREWD Amal IL FRY F D 277 T7 ISTP EAL CH CC EEN EE WCHL TK eU Korea 0 2 72 92 8 AS HAASE EA E A SAE o SS FHA Hera 782l ALAA Ars oe AS sor SUC ABO Ale STP shielded twisted pair ASS ASC ASS AA MS Safety his product complies with IEC EN 60950 1 Safety of Information Technology Equipment If its connecting cables are routed outdoors he product shall be grounded either through a shielded network cable STP or other appropriate method Battery The Axis product uses a 3 0 V BR CR2032 lithium battery as the power supply for its internal real time clock RTC Under normal conditions his battery will last for a minimum of five years Low battery power affects the operation of the RTC causing it to reset at every power up When the battery needs replacing a log message will appear in the product s server report For more information about he server report see the product s setup pages or contact Axis support The battery should not be replaced unless required but if the battery does need replacing contact Axis support at www axis com techsup for assistance Risk of explosion if the battery is incorrectly replaced Replace only with
48. ese steps 1 Click Use HTTPS A temporary certificate valid for one year is created enabling encryption of all traffic to and from the product and the password can now be set securely 2 Enter a password and then re enter it to confirm the spelling 3 Click OK The password has now been configured Set Power Line Frequency Power line frequency is set the first time the Axis product is accessed and can only be changed from Plain Config see page 49 or by resetting the product to factory default Select the power line frequency 50 Hz or 60 Hz used at the location of the Axis product Selecting the wrong frequency may cause image flicker if the product is used in fluorescent light environments When using 50 Hz the maximum frame rate is limited to 25 fps Note Power line frequency varies depending on geographic region The Americas usually use 60 Hz whereas most other parts of the world use 50 Hz Local variations could apply Always check with the local authorities The Live View Page The controls and layout of the Live View page may have been customized to meet specific installation requirements and user preferences Consequently some of the examples and functions featured here may differ from those displayed in your own Live View page The following provides an overview of each available control 10 AXIS M5013 PTZ Dome Network Camera Access the Product Controls on the Live View Page Stream prof
49. ested information To create and install a CA signed certificate 1 Create a self signed certificate as described above 2 Go to Setup gt System Options gt Security gt Certificates 3 Click Create certificate signing request and provide the requested information 4 Copy the PEM formatted request and send to the CA of your choice 5 When the signed certificate is returned click Install certificate and upload the certificate Server Client certificates can be installed as Certificate from signing request or as Certificate and private key Select Certificate and private key if the private key is to be upload as a separate file or if the certificate is in PKCS 12 format The Axis product is shipped with several preinstalled CA certificates If required additional CA certificates can be installed 1 Go to Setup gt System Options gt Security gt Certificates 2 Click Install certificate and upload the certificate Audio Support Select Enable audio support to allow clients to retrieve audio streams from the Axis product For information on how to configure audio settings see Set Up Audio on page 20 Note Deselecting this option will disable audio globally in the Axis product for configured events and profiles with audio as well Date amp Time The Axis product s date and time settings are configured under System Options gt Date amp Time Current Server Time displays the current date and time 24h clock The time can be
50. ew moves due to a PTZ operation Preset Reached Trigger the rule when the camera stops at a preset position This can be for example be used with the Send Images action to upload images from the preset position Ready Trigger the rule when the PTZ functionality is ready to be used This can for example be used to steer the camera to a specific preset position when the product is started Disruption Trigger the rule if storage problems are detected for example if the storage device is unavailable removed full locked or if other read or write problems occur This can for example be used to send maintenance notifications System Ready Trigger the rule when the product has been started and all services are running This can for example be used to send a notification when the product restarts Recurrence Trigger the rule periodically See Set Up Recurrences on page 34 This can for example be used to upload an image every 5 minutes 31 AXIS M5013 PTZ Dome Network Camera Events Actions Use Schedule Trigger the rule according to the selected schedule See Create Schedules on page 33 Available actions include Overlay Text Display an overlay text See Use Overlay Text in an Action Rule on page 20 PTZ Control Preset Position Go to a preset position Record Video Record video and audio to a selected storage To record audio use AAC audio encoding and make sure that audio is enabled in the selected stream pr
51. ew page and to all settings except System Options Administrator Unrestricted access to all settings can add modify and remove other users Under HTTP RTSP Password Settings select the type of password to allow You may need to allow unencrypted passwords if there are viewing clients that do not support encryption or if you upgraded the firmware and existing clients support encryption but need to log in again and be configured to use this functionality Under User Settings select the Enable anonymous viewer login option to allow anonymous users access to the Live View page Select the Enable anonymous PTZ control login to allow anonymous users access to the PTZ controls Deselect the Enable Basic Setup option to hide the Basic Setup menu Basic Setup provides quick access to settings that should be made before using the Axis product ONVIF ONVIF Open Network Video Interface Forum is a global interface standard that makes it easier for end users integrators consultants and manufacturers to take advantage of the possibilities offered by network video technology ONVIF enables interoperablity between different vendor products increased flexibility reduced cost and future proof systems By creating a user you automatically enable ONVIF communication Use the user name and password with all ONVIF communication with the product For more information see www onvif org IP Address Filter IP address filtering is enabled on the System Opt
52. fic to the product To do this enable the NAT traversal feature which will attempt to automatically configure the router to allow access to the product This is enabled from Setup gt System Options gt Network TCP IP Advanced AXIS M5013 PTZ Dome Network Camera Access the Product For more information see NAT traversal port mapping for IPv4 on page 43 See also AXIS Internet Dynamic DNS Service at www axiscam net For Technical notes on this and other topics visit the Axis Support web at www axis com techsup Set the Root Password To access the Axis product you must set the password for the default administrator user root This is done in the Configure Root Password dialog which opens when the product is accessed for the first time To prevent network eavesdropping the root password can be set via an encrypted HTTPS connection which requires an HTTPS certificate HTTPS Hypertext Transfer Protocol over SSL is a protocol used to encrypt traffic between web browsers and servers The HTTPS certificate ensures encrypted exchange of information See HTTPS on page 38 The default administrator user name root is permanent and cannot be deleted If the password for root is lost the product must be reset to the factory default settings See Reset to Factory Default Settings on page 49 To set the password via a standard HTTP connection enter it directly in the dialog To set the password via an encrypted HTTPS connection follow th
53. for more information Emergency Recovery Procedure If power or network connection is lost during the upgrade the process fails and the product becomes unresponsive Flashing red Status indicator indicates a failed upgrade To recover the product follow the steps below The serial number is found on the product s label 1 In UNIX Linux type the following from the command line arp s IP address gt serial number temp ping 1 408 IP address gt In Windows type the following from a command DOS prompt this may require that you run the command prompt as an administrator arp s IP address serial number ping 1 408 t IP address gt 2 If the product does not reply in 30 seconds restart it and wait for a reply Press CTRL C to stop Ping 3 Open a browser and type in the product s IP address In the page that opens use the Browse button to select the upgrade file to use Then click Load to restart the upgrade process 4 After the upgrade is complete 1 10 minutes the product automatically restarts and shows a steady green on the Status indicator 50 AXIS M5013 PTZ Dome Network Camera Troubleshooting 5 Reinstall the product referring to the Installation Guide If the emergency recovery procedure does not get the product up and running again contact Axis support at www axis com techsup Symptoms Possible Causes and Remedial Actions Problems setting the IP address When using ARP Ping Th
54. g Application Considerations If an application is upgraded application settings including the license will be removed The license must be reinstalled and the application reconfigured If the Axis product s firmware is upgraded installed applications and their settings will remain unchanged although this is not guaranteed by Axis Communications AB Note that the application must be supported by the new firmware For information about firmware upgrades see Upgrade the Firmware If the Axis product is restarted running applications will restart automatically If the Axis product is restored installed applications remain unchanged but must be restarted To start the application go to Setup Applications Select the application in the list of installed applications and click Start For information about restoring the Axis product see Maintenance 28 AXIS M5013 PTZ Dome Network Camera Applications If the Axis product is reset to factory default installed applications and their settings are removed For information about factory default see Reset to Factory Default Settings 29 AXIS M5013 PTZ Dome Network Camera Events Events The Event pages allow you to configure the Axis product to perform actions when different events occur For example the product can start a recording or send an email notification when motion is detected The set of conditions that defines how and when the action is triggered is called an
55. han and select the number of days or weeks To stop writing to the card and protect recordings from being removed select Lock under General Settings Mount and Unmount SD Card To prevent corruption of recordings the SD card should always be unmounted before it is ejected The SD card is automatically mounted when the card is inserted into the Axis product or when the product is started A manual mount is only required if the card has been unmounted and not ejected and re inserted To unmount the SD card 1 Open the Axis product s webpages and go to Setup gt System Options gt Storage 2 Click SD Card 3 Click Unmount 4 The card can now be removed Format SD Card Formatting the SD card will remove all data and recordings stored on the card Important If autoformat is enabled only use new or empty SD cards Any data stored on the card will be lost when the card is inserted into the Axis product An SD card inserted into the product can be manually formatted to one of the supported file systems To manually format the SD card follow these steps 46 AXIS M5013 PTZ Dome Network Camera System Options 1 Insert the SD card in the SD card slot 2 Open the Axis product s webpages and go to Setup gt System Options gt Storage 3 Click SD Card 4 Click Format and select the desired file system 5 Click OK to start formatting the card Network Share Network share allows you to add network storage such as
56. he exposure For most situations the Auto setting can be used For particular requirements select a predefined area Exposure priority When Motion is prioritized and maximum Shutter time is set to a small value motion blur in the image is minimized This can be useful for recognition of moving objects such as people and vehicles However prioritizing motion may cause an increase in image noise especially in low light situations When Low noise is prioritized and Gain is set to a small value image noise is minimized The file size is reduced which can be useful if storage space or bandwidth is limited However prioritizing low noise may result in a very dark image especially in low light situations Overlay Overlays are used to provide extra information for example for forensic video analysis or during product installation and configuration Overlays are superimposed over the video stream An overlay text can display the current date and time or a text string When using a text string modifiers can be used to display information such as the current bit rate or the current frame rate For information about available modifiers see File Naming amp Date Time Formats in the online help Q It is also possible to display text when an action rule is triggered see Use Overlay Text in an Action Rule To enable overlays 1 Go to Video amp Audio Video Stream and select the Image tab 2 To include date and time select Include date and
57. ich is essential for the product to function correctly Note Indicates useful information which helps in getting the most out of the product AXIS M5013 PTZ Dome Network Camera Table of Contents Safety Information uusspmQomsUes unien nina mE Prades dent 4 Hazard Levels es eke ee RR RR Rex x Re RR Ew Ro RR dex Re RR n 4 Other Message Levels 4 Hardware OVENVIEW sese teanas i Rem xe RR EE ME E E pd rie 7 Connectors and Buttons 7 LED Indicators teers coma nm mi or Rel d et Rate E 8 Access the Product ses same cape deine kee aw cai rc d in Gba rdc 9 Access from a Browser scsssss sels RR b trad RR de dx d 9 Access from the Internet 9 Set the Root Password 10 Set Power Line Frequency 10 The Live VIEW Page cce 2 dunes RR kbRREERELITER EE REY 10 Media Streams sisirain EET 13 How to Stream H 264 13 l accord 13 AXIS Media Control AMC 13 Alternative Methods of Accessing the Video Stream 14 Access Audio Streams 15 Set Up Ine Product icu sen estie ti cians cessent 16 BASIC SELLE T 16 Video and AUGIO saiia a a aaa aa a araa E a a a arr a a aE Dee 17 Set Up Video Streams 555
58. iewer exclusive control for a limited period of time Other users will be placed in queue A user who belongs to a group see Users on page 38 with a higher PTZ priority can go before other users in the queue and take control of the product The order of priority is as follows 1 Administrator An administrator takes over PTZ control regardless of who is first in queue The administrator will be removed from the queue 60 seconds after the last PTZ control command 2 Event The Axis product can be configured to go to a preset position when triggered by an alarm see Events on page 30 The event will immediately be placed first in the queue except when an administrator is in control 3 Operator Same as administrator but with lower priority 4 Viewer Multiple viewers must wait for their turn The viewer has 60 seconds PTZ control before control is passed on to the next viewer in queue 25 AXIS M5013 PTZ Dome Network Camera Detectors Detectors Motion Detection Motion detection is used to generate an alarm whenever movement starts or stops in the camera view Motion detection is configured by defining up to 10 Include and Exclude windows e Include windows define areas where motion should be detected e Exclude windows define areas within an Include window that should be ignored areas outside Include windows are automatically ignored For instructions see Set Up Motion Detection Windows on page 26 To
59. ile Select a stream profile for the Live View page from the Stream Profile drop down list For information Motion JPEG li about how to configure stream profiles see page 18 H 264 HDTV Quality pad Trigger The Manual Trigger button is used to trigger an action rule from the Live View page For information Q about how to configure and enable the button see Manual Trigger on page 11 TFET Click Snapshot to save a snapshot of the video image This button is primarily intended for use when the AXIS Media Control viewer toolbar is not available Enable this button from Live View Config gt Action Buttons Manual Trigger The Manual Trigger is used to trigger an action rule from the Live View page The manual trigger can for example be used to validate actions during product installation and configuration To configure the manual trigger 1 Go to Setup gt Events 2 Click Add to add a new action rule 3 From the Trigger drop down list select Input Signal 4 From the second drop down list select Manual Trigger 5 Select the desired action and configure the other settings as required For more information about action rules see Events on page 30 To show the manual trigger buttons in the Live View page 1 Go to Setup gt Live View Config 2 Under Action Buttons select Show manual trigger button AXIS Media Control viewer toolbar The AXIS Media Control viewer toolbar is available in Internet Explorer only See AXIS Media
60. ions gt Security gt IP Address Filter page Once enabled the listed IP address are allowed or denied access to the Axis product Select Allow or Deny from the list and click Apply to enable IP address filtering The administrator can add up to 256 IP address entries to the list a single entry can contain multiple IP addresses HTTPS HTTPS HyperText Transfer Protocol over Secure Socket Layer or HTTP over SSL is a web protocol providing encrypted browsing HTTPS can also be used by users and clients to verify that the correct device is being accessed The security level provided by HTTPS is considered adequate for most commercial exchanges The Axis product can be configured to require HTTPS when users from different user groups administrator operator viewer log in To use HTTPS an HTTPS certificate must first be installed Go to System Options gt Security gt Certificates to install and manage certificates See Certificates on page 39 To enable HTTPS on the Axis product 1 Go to System Options gt Security gt HTTPS 38 AXIS M5013 PTZ Dome Network Camera System Options 2 Select an HTTPS certificate from the list of installed certificates 3 Optionally click Ciphers and select the encryption algorithms to use for SSL 4 Set the HTTPS Connection Policy for the different user groups 5 Click Save to enable the settings To access the Axis product via the desired protocol in the address field in a browser ent
61. is a proxy between the Axis product and the HTTPS server also specify the proxy settings Network Share Send Images A network share can also be used as a storage device for recorded video Go System Options gt Storage to configure Send Video Clip a network share before setting up a continuous recording or an action rule to record video For more information about storage devices see Storage on page 46 TCP Send Notification Set Up Email Recipients Email recipients can be configured by selecting one of the listed email providers or by specifying the SMTP server port and authentication used by for example a corporate email server Note Some email providers have security filters that prevent users from receiving or viewing large amount of attachments from receiving scheduled emails and similar Check the email provider s security policy to avoid delivery problems and locked email accounts To set up an email recipient using one of the listed providers 1 Go to Events gt Recipients and click Add 2 Enter a Name and select Email from the Type list 3 Enter the email addresses to send emails to in the To field Use commas to separate multiple addresses 4 Select the email provider from the Provider list 5 Enter the user ID and password for the email account 6 Click Test to send a test email To set up an email recipient using for example a corporate email server follow the instructions above but select Use
62. is product to use a Java applet for updating video images in your browser Go to ActiveX component Setup gt Live View Config and select Java applet under Default viewer restricted or prohibited Poor rendering of H 264 Ensure that your graphics card is using the latest driver The latest drivers can usually be images downloaded from the manufacturer s website Color saturation is different Modify the settings for your graphics adapter Refer to the adapter s documentation for more in H 264 and Motion JPEG information Lower frame rate than See Performance Considerations on page 56 expected Reduce the number of applications running on the client computer Limit the number of simultaneous viewers Check with the network administrator that there is enough bandwidth available Check in the AMC Control Panel H 264 tag that video processing is NOT set to Decode only key frames Lower the image resolution The maximum frames per second is dependent on the utility frequency 60 50 Hz of the Axis product See Technical Specifications on page 54 Video and image problems general Image unsatisfactory Check the video stream and camera settings under Setup gt Video amp Audio gt Video Stream and Setup gt Video amp Audio gt Camera Settings Motion Detection triggers unexpectedly Changes in luminance Motion detection is based on changes in luminance in the image This means that if there are sudden changes in the lighting mo
63. it available from the other WAN side of a NAT router With NAT traversal properly configured all HTTP traffic to an external HTTP port in the NAT router is forwarded to the product NAT traversal is configured under System Options gt Network gt TCP IP gt Advanced 43 AXIS M5013 PTZ Dome Network Camera System Options Note e For NAT traversal to work this must be supported by the router The router must also support UPnPTM n this context router refers to any network routing device such as a NAT router Network router Internet Gateway Broadband router Broadband sharing device or a software such as a firewall Enable Disable When enabled the Axis product attempts to configure port mapping in a NAT router on your network using UPnPTM Note that UPnP must be enabled in the product see System Options gt Network gt UPnP Use manually selected NAT router Select this option to manually select a NAT router and enter the IP address for the router in the field If no router is specified the product automatically searches for NAT routers on your network If more than one router is found the default router is selected Alternative HTTP port Select this option to manually define an external HTTP port Enter a port in the range 1024 65535 If the port field is empty or contains the default setting which is O a port number is automatically selected when enabling NAT traversal Note e An alternative HTTP port
64. le ASF Customizable HTML pages Windows 8 Windows 7 Windows Vista Windows XP Windows Server 2008 Windows Server 2003 DirectX 9c or higher For other operating systems and browsers see www axis com techsup Installation AXIS Camera Management tool on CD and web based configuration management and Configuration of backup and restore maintenance Firmware upgrades over HTTP or FTP firmware available on www axis com General Casing IP51 rated plastic casing clear dome Memory 256 MB RAM 128 MB Flash Power Power over Ethernet IEEE 802 3af 802 3at Type 1 Class 3 Connectors RJ45 10BASE T 100BASE TX PoE Local storage Support for microSD microSDHC microSDXC card Support for recording to network share network attached storage or file server Operating Temperature 0 C to 45 C 32 F to 113 F conditions Humidity 10 85 RH non condensing Approvals EN 55022 Class A EN 61000 6 1 EN 61000 6 2 EN 55024 FCC Part 15 Subpart B Class B ICES 003 Class A VCCI Class B C tick AS NZS CISPR 22 Class A KCC KN22 Class A KN24 IEC EN 60950 1 IEC EN 60529 IP51 Weight 330 g 0 7 Ib Included Drill template mounting brackets for soft and hard ceilings Installation Guide accessories Installation and Management Software CD Windows decoder 1 user license 55 AXIS M5013 PTZ Dome Network Camera Technical Specifications Function group Item Specifications Video AXIS Camera Companion included AXIS C
65. ment that the image is a certain size for example in face recognition The pixel counter can be accessed from Video amp Audio Video Stream Under Preview click Open and select the Show pixel counter option to enable the rectangle in the image Use the mouse to move and resize the rectangle or enter the number of pixels in the Width and Height fields and click Apply e The Live View page in Internet Explorer with AXIS Media Control AMC in Windows Right click in the image and select Pixel counter Use the mouse to move and resize the rectangle Image The default image settings can be configured under Video amp Audio Video Stream Select the Image tab The following settings are available Resolution Select the default resolution e Compression The compression level affects the image quality bandwidth and file size of saved images the lower the compression the higher the image quality with higher bandwidth requirements and larger file sizes e Rotate image If required the image can be rotated e Maximum frame rate To avoid bandwidth problems the frame rate allowed to each viewer can be Limited to a fixed amount Alternatively the frame rate can be set as Unlimited which means the Axis product always delivers the highest frame rate possible under the current conditions Overlay settings See Overlay on page 19 Click Save to apply the new settings 17 AXIS M5013 PTZ Dome Network Camera Video and Audio
66. n adding a preset position The user defined home position will have H added for example Entrance H The default Home position called Home will still be available The product can be configured to return to the Home position when the PTZ functionality has been inactive for a specified length of time Enter the length of time in the Return to home when inactive field and click Save Set the time to zero to prevent the product from automatically returning to the Home position OSDI Zones On Screen Direction Indicator OSDI zones can be included in the overlay text see Overlay on page 19 to aid the user to navigate the Axis product Each OSDI zone is set up with coordinates and a descriptive name OSDI zones are set up under PTZ gt OSDI Zones The Axis product uses the coordinates of the center of the view to set the lower left and upper right zone areas First navigate to where you would like the lowermost left point of the OSDI zone to be located Click Get to set the coordinates Proceed to where the upper right point of zone should be located and click Get Give the zone a descriptive name and click OK To include the name of the OSDI zone in the overlay text go to Video amp Audio lt Video Stream lt Overlay Settings Check the Include text box and enter the modifier L in the field For more information about modifiers see File Naming amp Date Time Formats in the online help O 24 AXIS M5013 PTZ Dome Network Camera
67. n is pressed the product will disconnect from the AVHS service Always The Axis product will constantly attempt to connect to the AVHS service over the Internet Once registered the product will stay connected to the service This option can be used when the product is already installed and it is not convenient to use the one click installation AXIS Internet Dynamic DNS Service AXIS Internet Dynamic DNS Service assigns a host name for easy access to the product For more information see www axiscam net To register the Axis product with AXIS Internet Dynamic DNS Service go to System Options gt Network gt TCP IP gt Basic Under Services click the AXIS Internet Dynamic DNS Service Settings button requires access to the Internet The domain name currently registered at AXIS Internet Dynamic DNS service for the product can at any time be removed Note AXIS Internet Dynamic DNS Service requires IPv4 Advanced TCP IP Settings DNS Configuration DNS Domain Name Service provides the translation of host names to IP addresses The DNS settings are configured under System Options Network TCP IP Advanced Select Obtain DNS server address via DHCP to use the DNS settings provided by the DHCP server To make manual settings select Use the following DNS server address and specify the following 42 AXIS M5013 PTZ Dome Network Camera System Options Domain name Enter the domain s to search for the host name used by
68. nabled IPv4 Address Configuration By default the Axis product is set to use IPv4 IP version 4 and to obtain the IP address automatically via DHCP The IPv4 settings are configured under System Options gt Network gt TCP IP gt Basic DHCP Dynamic Host Configuration Protocol allows network administrators to centrally manage and automate the assignment of IP addresses DHCP should only be enabled if using dynamic IP address notification or if the DHCP can update a DNS server It is then possible to access the Axis product by name host name If DHCP is enabled and the product cannot be accessed run AXIS IP Utility to search the network for connected Axis products or reset the product to the factory default settings see page 49 and then perform the installation again To use a Static IP address check Use the following IP address and specify the IP address subnet mask and default router IPv6 Address Configuration If IPv6 IP version 6 is enabled the Axis product will receive an IP address according to the configuration in the network router To enable IPv6 go to System Options gt Network gt TCP IP gt Basic Other settings for IPv6 should be configured in the network router ARP Ping The product s IP address can be assigned using ARP and Ping For instructions see Assign IP Address Using ARP Ping on page 41 The ARP Ping service is enabled by default but is automatically disabled two minutes after the product is start
69. nder PTZ gt Control Queue Click the Ctrl panel button to open the PTZ control panel which provides additional PTZ controls Ctrl panel J User defined buttons can also appear in the Control panel See Controls on page 25 PTZ Preset Select a PTZ preset position to steer the camera view to the saved position See Preset Positions Camera Home on page 24 Up Pan and Tilt bars Use the arrows to pan and tilt the camera view or click on a T position on the bar to steer the camera view to that position L Zoom bar Use the arrows to zoom in and out or click on a position on the bar to zoom to that position f TLT PAN vet OL 8 Right C ZOOM wide f EE 3 Tele Down The PTZ controls can be disabled under PTZ gt Advanced gt Controls see Controls on page 25 12 AXIS M5013 PTZ Dome Network Camera Media Streams Media Streams The Axis product provides several audio and video stream formats Your requirements and the properties of your network will determine the type you use The Live View page in the product provides access to H 264 and Motion JPEG video streams audio streams and to the list of available stream profiles Other applications and clients can access video and audio streams directly without going via the Live View page How to Stream H 264 H 264 can without compromising image quality reduce the size of a digital video file by more than 80 compared with the M
70. nuous Recording 35 LaNQUAGES sine agesshessebti as RU AME RE ARE Pa EN ES M 37 System OPTIONS ss iuis mace hix I in RS qnn Ros oie deis ih M D d Cac e 38 Secur y perasa desides ene Einna ni BETEA E ea EEEN E 38 Date amp Time auos ss eges Re emen eye Rr ee da Ea EAA eoe R a 40 Ms Er u u 41 Buch ccu 46 Maintenance 234 dates db Pu ERENS RR ENRERE we Re ERG Ku us 47 Sn AC TT 48 Advanced iiuna ea nians e ur nde HR ROIG Nod act tfo e Aie e od dot 49 Reset to Factory Default Settings 49 Troubleshooting ssatina diano sire ep sant asnes entres 50 Check the Firmware 44002200 50 Upgrade the Firmware 50 AXIS M5013 PTZ Dome Network Camera Table of Contents Emergency Recovery Procedure 50 Symptoms Possible Causes and Remedial Actions 51 Technical Specifications 224 2520 ssssseoumsossepeensissenese 54 Performance Considerations AXIS M5013 PTZ Dome Network Camera Hardware Overview Hardware Overview qs Ve L3 se Control button SD card microSDHC slot Part number P N amp Serial number S N Network connector PoE Status LED indicator Microphone not applicable for V models O O1 Co ND Connectors and Buttons For technical specifications see page 54 Network Connector
71. ocal IPv4 Address Link Local Address is enabled by default and assigns the Axis product an additional IP address which can be used to access the product from other hosts on the same segment on the local network The product can have a Link Local IP and a static or DHCP supplied IP address at the same time This function can be disabled under System Options gt Network gt TCP IP gt Advanced HTTP The HTTP port used by the Axis product can be changed under System Options gt Network gt TCP IP gt Advanced In addition to the default setting which is 80 any port in the range 1024 65535 can be used HTIPS The HTTPS port used by the Axis product can be changed under System Options gt Network gt TCP IP gt Advanced In addition to the default setting which is 443 any port in the range 1024 65535 can be used To enable HTTPS go to System Options gt Security gt HTTPS For more information see HTTPS on page 38 NAT traversal port mapping for IPv4 A network router allows devices on a private network LAN to share a single connection to the Internet This is done by forwarding network traffic from the private network to the outside that is the Internet Security on the private network LAN is increased since most routers are pre configured to stop attempts to access the private network LAN from the public network Internet Use NAT traversal when the Axis product is located on an intranet LAN and you wish to make
72. ofile Send Images Send images to a recipient Send Notifications Send a notification message to a recipient Send Video Clip Send a video clip to a recipient Status LED Flash the LED indicator This can for example be used to validate triggers such as motion detection during product installation and configuration Add Recipients The product can send media files and messages to notify users about events Before the product can send media files or notification messages you must define one ore more recipients For information about available options see Recipient Types on page 32 To add a recipient 1 2 Go to Events gt Recipients and click Add Enter a descriptive name Select a recipient Type Enter the information needed for the recipient type Click Test to test the connection to the recipient Click OK Recipient Types The following recipients are available Recipient Use with action Notes Email Send Images An email recipient can contain multiple email addresses Send Notification Send Video Clip FTP Send Images Send Video Clip 32 AXIS M5013 PTZ Dome Network Camera Events HTTP Send Images Send Notification Send Video Clip HTTPS Send Images Encrypted file transfer using HyperText Transfer Protocol Secure HTTPS Send Notification Specify login information for the HTTPS server and validate Send Video Clip the server s certificate If there
73. otion JPEG format and as much as 50 more than the MPEG 4 standard This means that much less network bandwidth and storage space are required for a video file Or seen another way much higher video quality can be achieved for a given bit rate Deciding which combination of protocols and methods to use depends on your viewing requirements and on the properties of your network The available options in AXIS Media Control are Unicast RTP This unicast method RTP over UDP is used for live unicast video especially when it is important to always have an up to date video stream even if some frames are dropped Unicasting is used for video on demand transmission so that there is no video traffic RUP OVE RISP This unicast method RTP tunneled ONET RTSP on the network until a client connects and is useful as it is relatively simple to configure requests the stream firewalls to allow RTSP traffic Nate thak there are maxim m f 20 RTP over RTSP over HTTP This unicast method can be used to traverse simultaneous unicast connections firewalls Firewalls are commonly configured to allow the HTTP protocol thus allowing RTP to be tunneled Multicast RTP This method RTP over UDP should be used for live multicast video The video stream is always up to date even if some frames are dropped Multicasting provides the most efficient usage of bandwidth when there are large numbers of clients viewing simultaneously A multic
74. portant Reset to factory default should be used with caution A reset to factory default will reset all settings including the IP address to the factory default values Note The installation and management software tools are available on the CD supplied with the product and from the support pages on www axis com techsup To reset the product to the factory default settings 1 Disconnect power from the product 2 Press and hold the control button and reconnect power See Hardware Overview on page 7 3 Keep the control button pressed for about 15 30 seconds until the status LED indicator flashes amber 4 Release the control button The process is complete when the status LED indicator turns green The product has been reset to the factory default settings If no DHCP server is available on the network the default IP address is 192 168 0 90 5 Using the installation and management software tools assign an IP address set the password and access the video stream It is also possible to reset parameters to factory default via the web interface Go to Setup System Options Maintenance 49 AXIS M5013 PTZ Dome Network Camera Troubleshooting Troubleshooting Check the Firmware Firmware is software that determines the functionality of network devices One of your first actions when troubleshooting a problem should be to check the current firmware version The latest version may contain a correction that fixes your particular
75. r defined as Provider Enter the email address to appear as sender in the From field Select Advanced settings and specify the SMTP server address port and authentication method Optionally select Use encryption to send emails over an encrypted connection The server certificate can be validated using the certificates available in the Axis product For information on how to upload certificates see Certificates on page 39 Create Schedules Schedules can be used as action rule triggers or as additional conditions for example to record video if motion is detected outside office hours Use one of the predefined schedules or create a new schedule as described below To create a new schedule 1 Go to Events gt Schedules and click Add 2 Enter a descriptive name and the information needed for a daily weekly monthly or yearly schedule 33 AXIS M5013 PTZ Dome Network Camera Events 3 Click OK To use the schedule in an action rule select the schedule from the Schedule drop down list in the Action Rule Setup page Set Up Recurrences Recurrences are used to trigger action rules repeatedly for example every 5 minutes or every hour To set up a recurrence 1 Go to Events gt Recurrences and click Add 2 Enter a descriptive name and recurrence pattern 3 Click OK To use the recurrence in an action rule first select Time from the Trigger drop down list in the Action Rule Setup page and then select the recurrence from the
76. re developed by the Open SSL Project for use in the Open SSL Toolkit www openssl org Supported IPv4 v6 HTTP HTTPS SSL TLS QoS Layer 3 DiffServ FTP SMTP Bonjour UPnP protocols SNMPv1 v2c v3 MIB II DNS DynDNS NTP RTSP RTP TCP UDP IGMP RTCP ICMP DHCP ARP SOCKS SSH This product includes software developed by the Open SSL Project for use in the Open SSL Toolkit www openssl org 54 AXIS M5013 PTZ Dome Network Camera Technical Specifications Function group Item Specifications System Application Open API for software integration including VAPIX and AXIS Camera Application Integration Programming Platform from Axis Communications specifications at www axis com Interface ONVIF Profile S specification at www onvif org AXIS Video Hosting System AVHS with One Click Camera Connection Intelligent video Video motion detection audio detection AXIS Camera Application Platform enabling installation of additional applications Event triggers Intelligent video temperature manual trigger PTZ preset PTZ moving network lost storage status system ready Event actions File upload via FTP HTTP HTTPS and email Notification via email HTTP HTTPS and TCP Go to PTZ preset Video recording to edge storage Pre and post alarm video buffering Status LED indicator Overlay text Set Day mode or Night mode Video access from Camera live view web browser Video recording to fi
77. ses go to www axis com applications Note e It is recommended to run one application at a time Avoid running applications when the built in motion detection is active Application Licenses Some applications need a license to run Licenses can be installed in two ways e Automatic installation requires access to the Internet e Manual installation obtain the license key from the application vendor and upload the key to the Axis product To request a license the Axis product serial number S N is required The serial number can be found on the product label and under System Options Support System Overview Install Application To install and start an application 1 Go to Setup Applications 2 Under Upload Application click Browse Locate the application file and click Upload Package 3 Install the license if applicable For instructions see the documentation provided by the application vendor 4 Start the application Go to page Applications select the application in the list of installed applications and click Start 5 Configure the application For instructions see the documentation provided by the application vendor Note Applications can be uploaded by product administrators Applications and licenses can be installed on multiple products at the same time using AXIS Camera Management version 3 10 and later To generate a log file for the application go to Applications Select the application and click Lo
78. te When used in an outdoor enclosure the internal microphone on this Axis product cannot be used Use the Input gain to control the volume dB Full Scale of the audio input If the sound is too low choose a higher dB to amplify the sound If the sound is too high choose a lower dB The Level bar gives a visual representation of the audio signal level in dB relative to the full scale input level e Green the signal is at a good level e Yellow the signal is becoming distorted e Red the signal is distorted Use the Encoding option to select digital audio encoding format e AAC requires a license for both encoding and decoding AAC is the least complicated and most widely used codec If achieving the best possible audio quality is a priority AAC is the recommended codec to use An AAC license is included in the Axis product e G711 is an unlicensed standard codec that is useful when integrating audio into a VoIP system e G726 is an unlicensed speech codec that is most commonly used within the security industry Note If recording audio to edge storage such as an SD card or network share use AAC encoding The Sample rate defines the number of times per second the sound is sampled A higher sample rate will provide better audio quality but also requires a greater bandwidth Set the required Bit rate depending on the selected encoding A higher bit rate will give better audio quality A lower bit rate may have latency or del
79. the Axis product Multiple domains can be separated by semicolons The host name is always the first part of a fully qualified domain name for example myserver is the host name in the fully qualified domain name myserver mycompany com where mycompany com is the domain name Primary Secondary DNS server Enter the IP addresses of the primary and secondary DNS servers The secondary DNS server is optional and will be used if the primary is unavailable NTP Configuration NTP Network Time Protocol is used to synchronize the clock times of devices in a network The NTP settings are configured under System Options gt Network gt TCP IP gt Advanced Select Obtain NTP server address via DHCP to use the NTP settings provided by the DHCP server To make manual settings select Use the following NTP server address and enter the host name or IP address of the NTP server Host Name Configuration The Axis product can be accessed using a host name instead of an IP address The host name is usually the same as the assigned DNS name The host name is configured under System Options gt Network gt TCP IP gt Advanced Select Obtain host name via IPv4 DHCP to use host name provided by the DHCP server running on IPv4 Select Use the host name to set the host name manually Select Enable dynamic DNS updates to dynamically update local DNS servers whenever the Axis product s IP address changes For more information see the online help Q Link L
80. tion detection may trigger mistakenly Lower the sensitivity setting to avoid problems with luminance 52 AXIS M5013 PTZ Dome Network Camera Troubleshooting No audio Incorrect setup Poor audio quality Stuttering Check the sound card in the computer Ensure that mute is not selected and that the volume settings are correct Check that Enable audio support is selected under Setup gt System Options gt Security gt Audio Support Check that the correct Audio Input source is selected under Setup gt Video amp Audio gt Audio Settings Reduce the number of listeners and viewers Decrease image resolution and compression Storage and disk management problems Storage disruption Video cannot be recorded SD card cannot be mounted A storage disruption alarm is sent if a storage device is unavailable removed full locked or if other read or write problems occur To identify the source of the problem check the System Log under System Options gt Support gt Logs amp Reports Depending on the problem it might be necessary to re mount the storage device For information on how to set up a storage disruption alarm see Events on page 30 Check that the SD card is not write protected that is read only Reformat the SD card and then click Mount Formatting the card will remove all content including all recordings from the SD card 53 Technical Specifications AXIS M5013 PTZ Dome Network Camera
81. to the implied warranties of merchantability and fitness for a particular purpose Axis Communications AB shall not be liable nor responsible for incidental or consequential damages in connection with the furnishing performance or use of this material This product is only to be used for its intended purpose Intellectual Property Rights Axis AB has intellectual property rights relating to technology embodied in the product described in this document In particular and without limitation these intellectual property rights may include one or more of the patents listed at www axis com patent htm and one or more additional patents or pending patent applications in the US and other countries This product contains licensed third party software See the menu item About in the product s user interface for more information This product contains source code copyright Apple Computer Inc under the terms of Apple Public Source License 2 0 see www opensource apple com apsl The source code is available from https developer apple com bonjour Equipment Modifications This equipment must be installed and used in strict accordance with the instructions given in the user documentation This equipment contains no user serviceable components Unauthorized equipment changes or modifications will invalidate all applicable regulatory certifications and approvals Trademark Acknowledgments AXIS COMMUNICATIONS AXIS ETRAX ARTPEC and VAPIX are
82. tter must be installed AXIS Matroska File Splitter can be downloaded from www axis com techsup software For detailed recording and video information select a recording and click Properties To remove a recording select the recording and click Remove Continuous Recording The Axis product can be configured to continuously save video to a storage device For information about storage devices see Storage on page 46 To prevent the disk from becoming full it is recommended to configure the disk to automatically remove old recordings If a new stream profile is selected while a recording is ongoing the recording will be stopped and saved in the recording list and a new recording with the new stream profile will start All previous continuous recordings will remain in the recording list until they are removed manually or through automatic removal of old recordings To start a continuous recording follow these steps 1 Go to Recordings Continuous 2 Select Enabled 3 Select the type of storage device from the Storage list 4 Select a Stream profile to use for continuous recordings To include audio in the recording use AAC audio encoding and make sure that audio is enabled in the selected stream profile 35 AXIS M5013 PTZ Dome Network Camera Recordings 5 Click Save to save and start the recording 36 AXIS M5013 PTZ Dome Network Camera Languages Languages Multiple languages can be installed in the Axis pro
83. use a Java applet for viewing Motion JPEG Access from a Browser 1 Start a browser Chrome Internet Explorer Firefox Safari 2 Enter the IP address or host name of the Axis product in the browser s Location Address field To access the product from a Mac computer OS X go to Safari click on Bonjour and select the product from the drop down list If you do not know the IP address use AXIS IP Utility to locate the product on the network For information about how to discover and assign an IP address see the Installation and Management Software CD or the document Assign an IP Address and Access the Video Stream on Axis Support web at www axis com techsup Note To show Bonjour as a browser bookmark go to Safari gt Preferences 3 Enter your user name and password If this is the first time the product is accessed the root password must first be configured For instructions see Set the Root Password on page 10 4 The product s Live View page opens in your browser Note The controls and layout of the Live View page may have been customized to meet specific installation requirements and user preferences Consequently some of the examples and functions featured here may differ from those displayed in your own Live View page Access from the Internet Once connected the Axis product is accessible on your local network LAN To access the product from the Internet you must configure your network router to allow incoming data traf
84. ution Caused by Electronic Information Products ACPEIP Contact Information Axis Communications AB Emdalav gen 14 223 69 Lund Sweden Tel 46 46 272 18 00 Fax 46 46 13 61 30 www axis com Support Should you require any technical assistance please contact your Axis reseller If your questions cannot be answered immediately your reseller will forward your queries through the appropriate channels to ensure a rapid response If you are connected to the Internet you can e download user documentation and software updates e find answers to resolved problems in the FAQ database Search by product category or phrase report problems to Axis support staff by logging in to your private support area chat with Axis support staff visit Axis Support at www axis com techsup Learn More Visit Axis learning center www axis com academy for useful trainings webinars tutorials and guides AXIS M5013 PTZ Dome Network Camera Safety Information Safety Information Hazard Levels Indicates a hazardous situation which if not avoided will result in death or serious injury Indicates a hazardous situation which if not avoided could result in death or serious injury Indicates a hazardous situation which if not avoided could result in minor or moderate injury Indicates a situation which if not avoided could result in damage to property Other Message Levels Important Indicates significant information wh
85. ve The Status LED can be configured to flash for identifying the unit Go to Setup gt System Options gt Maintenance Status LED Indication Unlit Connection and normal operation Green Shows steady green for 10 seconds for normal operation after startup completed Amber Steady during startup Flashes during firmware upgrade Amber Red Flashes amber red if network connection is unavailable or lost Red Flashes red for firmware upgrade failure AXIS M5013 PTZ Dome Network Camera Access the Product Access the Product To install the Axis product see the Installation Guide supplied with the product The product can be used with most operating systems and browsers The recommended browsers are e Internet Explorer with Windows e Safari with OS X and ChromelM or Firefox with other operating systems See Technical Specifications on page 54 To view streaming video in Internet Explorer allow installation of AXIS Media Control AMC when prompted The Axis product includes one 1 H 264 decoder license for viewing video streams and one 1 AAC audio license The licenses are automatically installed with AMC The administrator can disable the installation of the decoders to prevent installation of unlicensed copies Note QuickTime is also supported for viewing H 264 streams and for audio f your computer restricts the use of additional software components the product can be configured to
86. wing settings are not affected the boot protocol DHCP or static the static IP address e the default router e the subnet mask e the system time 47 AXIS M5013 PTZ Dome Network Camera System Options e the IEEE 802 1X settings e uploaded applications are kept but must be restarted Click Default to reset all settings including the IP address to the factory default values This button should be used with caution The Axis product can also be reset to factory default using the control button see Reset to Factory Default Settings on page 49 To test the product s PTZ mechanics click Test under PTZ Status To identify the product or test the Status LED click Flash LED under Identify and specify the duration in seconds minutes or hours This can be useful for identifying the product among other products installed in the same location For information about firmware upgrade see Upgrade the Firmware on page 50 Support Support Overview The System Options Support Support Overview page provides information on troubleshooting and contact information should you require technical assistance See also Troubleshooting on page 50 System Overview To get an overview of the Axis product s status and settings go to System Options Support System Overview Information that can be found here includes firmware version IP address network and security settings event settings image settings and recent log items Many
87. with Reply from 192 168 0 125 orsimilar 6 Open a browser and type http lt IP address in the Location Address field For other methods of assigning the IP address see the Installation and Management Software CD or the document Assign an IP Address and Access the Video Stream on Axis Support web at www axis com techsup Note e To open a command prompt in Windows open the Start menu and type cmd in the Run Search field To use the ARP command in Windows 8 Windows 7 Windows Vista right click the command prompt icon and select Run as administrator To open a command prompt in Mac OS X open the Terminal utility from Application Utilities AXIS Video Hosting System AVHS AVHS used in conjunction with an AVHS service provides easy and secure Internet access to live and recorded video accessible from any location For more information and help to find a local AVHS Service Provider go to www axis com hosting The AVHS settings are configured under System Options gt Network gt TCP IP gt Basic The possibility to connect to an AVHS service is enabled by default To disable clear the Enable AVHS box One click enabled Press and hold the product s control button see Hardware Overview on page 7 for about 3 seconds to connect to an AVHS service over the Internet Once registered Always will be enabled and the Axis product stays connected to the AVHS service If the product is not registered within 24 hours from when the butto
88. xis product to send messages to a management system on important events and status changes Check Enable traps and enter the IP address where the trap message should be sent and the Trap community that should receive the message The following traps are available e Cold start e Warm start e Link up e Authentication failed SNMP v3 provides encryption and secure passwords To use traps with SNMP v3 an SNMP v3 management application is required To use SNMP v3 HTTPS must be enabled see HTTPS on page 38 To enable SNMP v3 check the box and provide the initial user password Note The initial password can only be set once If the password is lost the Axis product must be reset to factory default see Reset to Factory Default Settings on page 49 UPnP The Axis product includes support for UPnPTM UPnPTM is enabled by default and the product is automatically detected by operating systems and clients that support this protocol UPnP can be disabled under System Options gt Network gt UPnP RTP H 264 The RTP port range and multicast settings are configured under System Options gt Network gt RTP The RTP port range defines the range of ports from which the video audio ports are automatically selected For multicast streams only certain IP addresses and port numbers should be used Select Always Multicast Video and or Always Multicast Audio to start multicast streaming without opening an RTSP session Bonjour The
89. ystem Options Network SOCKS For more information see the online help Q QoS Quality of Service QoS Quality of Service guarantees a certain level of a specified resource to selected traffic on a network A QoS aware network prioritizes network traffic and provides a greater network reliability by controlling the amount of bandwidth an application may use The QoS settings are configured under System Options gt Network gt QoS Using DSCP Differentiated Services Codepoint values the Axis product can mark different types of traffic Note Live audio DSCP will be equal to live video DSCP if H 264 over RTSP is used 44 AXIS M5013 PTZ Dome Network Camera System Options SNMP The Simple Network Management Protocol SNMP allows remote management of network devices An SNMP community is the group of devices and management station running SNMP Community names are used to identify groups To enable and configure SNMP in the Axis product go to the System Options gt Network gt SNMP page Depending on the level of security required select the version on SNMP to use Traps are used by the Axis product to send messages to a management system on important events and status changes Check Enable traps and enter the IP address where the trap message should be sent and the Trap community that should receive the message Note If HTTPS is enabled SNMP v1 and SNMP v2c should be disabled Traps for SNMP v1 v2 are used by the A

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