Hardware Installation LEDs Explained
Contents
1. Connect Line 2 cable Connect power WiFi LED Indicates whether WIFI network Connection is active Blinks on traffic WWW LED Lights up when the Smart Hub is connected via WAN Ethernet port LAN LED Indicates that a LAN connection is established 3G LED Lights up when the Smart Hub is connected to the TELUS network LINE 1 LED Lights up when the handset connected to line 1 is off the hook LINE 2 LED Lights up when the handset connected to line 2 is off the hook Power LED Indicates whether your device is ON S050711 You are able to connect to your Smart Hub via a wired or WIFI connection Follow the instructions below to set up your connection Wired connection with Ethemet cable 1 Connect Ethernet Cable Connect the yellow Ethernet cable provided to the port marked LAN at the back of the Smart Hub Connect the other end of the yellow Ethernet cable to your computer 3 Wait approximately SO seconds for the connection to establish Making a phone call The Smart Hub offers the ability to make telephone calls via your 4G service Simply pick up the handset and dial the number you wish to call Accessing voicemail To access your voicemail simply dial your 10 digit mobile number When prompted enter your voicemail password NOTE If your voicemail password is NOT recognized simply dial followed by your 10 digit mobile number When2. please consult the user manual on the included CD wAG KS If you require additional support with setting up or troubleshooting your TELUS Smart Hub please call TELUS Customer Care at 1 866 558 2273 Select option 4 and then option 3 1 Am I connected to the TELUS 4G network If your Smart Hub is connected to the TELUS 4G network the 3G LED light will be flashing blue If it is not flashing blue then follow the steps below A Open your web browser and type htto 192 168 20 1 into the address bar B When prompted enter the username and password to login the default username and password is admin to the management CONSE Click on Basic Status and you should see the 3G connection status Connected lf your 3G Connection Status shows Disconnected please ensure that the SIM is inserted propery and that you have a 3G signal You may need to move your Smart Hub to a different location in order to obtain a stronger signal 2 can t connect to the internet via WiFi lf your Smart Hub is connected via WiFi the WiFi LED will be blinking blue when there is data being transmitted If it is not blinking blue then you may follow the steps below A Confirm that you re connected to the Smart Hub by typing 192 168 20 1 into the address bar and press enter If you reach the Smart Hub login screen you are connected to WIFI If not you will need to reconfigure your WIFI connection refer to Connecting via WIFI
3. and press the number 2 on your phone 4 Wait approximately 30 seconds for the connection to establish You will Know when you are connected when the WiFi LED is blinking blue 5 To connect additional devices via WIFI repeat steps 1 through 4 Changing your device settings Optional Through the Smart Hub s web user interface you can change the Smart Hub settings below if you desire m Ihe password for the web user interface m Your wireless security settings Wireless Network Name SSID and Wireless Security Key Password m Port forwarding VPN amp other advanced settings 1 Open your Web browser and type 192 168 20 1 into the address bar and press enter The default login details are username admin password admin 2 Consult the user manual included on the CD in the box for specific information on how to change these settings How do end the call waiting call and return to the original call m Press the flash recall button o your phone wait for dial tone and press the number 1 If you do not have a flash button on handset press the hook listen for dial tone and press the number 1 on your phone How do start a 3 way call between a held call and an active call m Press the flash recall button on your phone wait for dial tone and press the number 3 If you do not have a flash button on handset press the hook Listen for dial tone and press the number 3 on your phone For advanced calling features
4. prompted enter your voicemail password Connecting via WIFI Important note Please refer to the Wireless security card that is included in the box for connecting your WIFI devices It contains the Wireless Network Name SSID and your password This information is also located on the bottom of the Smart Hub unit 1 Ensure WIFI is enabled on your device computer laotoo smartohone tablet 2 From your device scan for wireless networks in your area Connect to the network name that matches the Wireless Network Name SSID found on the Wireless Security Card for example TELUS Smart Hub 98 3 When prompted for your wireless security settings enter the Wireless Security Key Password listed on your Wireless Security Card P TELUS N Please note The Wireless Security Key is Cl de s curit sans fil WPA XO0OOO000000X0X0OXXX OOK DA SSID SID XXX PA 5 J case sensitive Using call walting When you re on the phone and receive another phone call you will hear a single soft beep If you do not take the incoming call you will hear another soft beep 10 seconds later To answer a call waiting call m o connect to the other caller press the flash recall button on your phone walt for the dial tone and press the number 2 on your phone You will be connected to the waiting call If you do not have a flash button on handset press the hook listen for dial tone
5. TELUS Smart Hub Powered by the TELUS 4G network z TELUS Package Contents TELUS Smart Hub Antenna RJ 11 Cable black cable Ethernet Cable yellow cable Power Adapter Wireless Security Card Quick Start Guide CD User Manual A B C D E F G H Hardware Installation 1 Attach the supplied antenna to the port marked 3G Antenna This should be attached in a clockwise direction 2 Insert your Smart Hub SIM card until you hear a click into the SIM slot Important Notice about your Smart Hub SIM Card Your TELUS Smart Hub SIM card is designed to work only with your Smart Hub device The SIM card will become locked if you insert it into another TELUS device and you will not be able to access the internet If your SIM card becomes locked please call customer care 2 For voice calls connect a standard analog telephone to the port labeled Line 1 using the black RU 11 cable provided Please note Fax machines are not supported by the TELUS Smart Hub 4 Connect the power adapter to the Power port on the back of the Smart Hub 5 Plug the power adapter into the wall socket 6 Wart 60 seconds for the Smart Hub to start up after plugging in the unit Please note he Power LED will stop flashing once the Smart Hub has finished the start up process EDs Explained Attach Antenna Insert Data SIM card iy 7 i gr p Connect Ethernet cable T Connect Line 1 cable am
6. Troubleshooting tios please visit www telusmobllity com support or www netcomm com au products telus
7. in the Setting Up the Smart Hub section Confirm the 3G Led and WiFi LED are solid blue If not please unplug your Smart Hub for 30 seconds and consult your user manual to confirm wi fi is on Ensure the Smart Hub is located away from sources of interference such as cordless phones microwaves and fridges 3 Can I use my SIM in a different device No the SIM card can only be used in the TELUS Smart Hub that you purchased and cannot be used in another Smart Hub or other TELUS wireless devices 4 Can send receive fax from my TELUS Smart Hub Fax service is not a supported feature on the TELUS Smart Hub 5 Can I use a cordless phone with my Smart Hub Yes up to 5 cordless phones can be supported by the Smart Hub 6 How do I retrieve my voicemail If you have voicemail messages waiting you will hear an intermittent dial tone on your phone If your phone has a message waiting indicator light it will be lit To access your voicemail dial your 10 digit mobile phone number Enter your voicemail password If the key sequence for your password is not recognized by the voicemail system dial plus your 10 digit mobile phone number Enter your voicemail password 7 lam having trouble connecting to VPN Please refer to the insert in the box titled TELUS Smart Hub Using a VPN connection for VPN set up information 8 How many devices can connect via Wi Fi You may connect up to 15 devices via Wi Fi For more information and
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