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DataMate™ V.34 Modem

1. terreneeneeeneeeneeneenenneneneenneeneenneet 24 synchronous leased line 26 Windows Odia an Ha BEE Nana ma EA USTE pa kop ER asam ta 8 WinFax PRO Version Beat see Na an Ban anang 16 WinFax PRO Version en ea sana ANA 18 Connections DTE Cable 1404 kena aneh bae Bing Nine ett 5 PHONE lines yh ne dei Sis aa asa 3 D PI SHOSLIGS uban uban ie RN 51 Dial control characters command istit ineei ete eG AM phen aan 42 Dialing using AT commands citaciones abad 31 E Eguipment reguit d esitise AA NN 2 SUpp ed A ETA A E 1 Index F Faxing CORE SUTIN SPOT bd anne ka bau aa aa Sana 23 troubleshooting Lia an EN NN 56 Front panel CR 29 L A Ne aan na en Anna E anaes 29 P Procomm Plus configuring for NEESIONID E aa aa A AA 11 NAAA On 13 S SRA ii AAA 47 Software configuring Procomm Plus Version 2 ooooooooooooooo mean 11 Procomm Plus Version 3 Wa 13 AATA CONTAN Woo mn nennnnn anna anna 8 WinFax PRO Version 3 mna 16 WinFax PRO Version Aom eren beserta aa mantan 18 Synchronous dial line configuring fOT ooWoWoWoooooW 24 Synchronous leased line configuring fOT oooooWoWoW 26 T TD POS tt eb 30 Troubleshooting in lao 51 W Windows 95 configuring fof mieeemeeeeeeeeenneeeneeennennnenneenaeeneeenee ne 8 WinFax PRO Version 3 configuring for oooooomaaa 16 WinFax PRO Version 4 configuring for ooooooaa 18 We want
2. ococooooooWooo Wol 5 Testing the Mode uk and lota kle kole a e 5 Software Configuration ireenrereeresneeneeneeenenneeneenesnneneeneeene 7 Configuring Windows 95 to Operate with the DataMate V 34 8 Configuring Procomm Plus Version 2 to Operate with the A O 11 Configuring Procomm Plus Version 3 to Operate with the DataMateV 34s sssesscsissssscisaiese putas t kabe ane kaemumnasanuasasan 13 Configuring WinFax PRO Version 3 to Operate with the DataMate V 345 sense aon belanda mean ngan 16 Configuring WinFax PRO Version 4 to Operate with the DataMate V 34 inminente pi ea esa Ns 18 Communicating with the DataMate V 34 oooooocoWoooo 21 AT Commands cuina NN NN NN lad 21 Configuring the DataMate V 34 for Your Application 23 Asynchronous Dial Line and Faxing ooocoWooWoooo 23 Synchronous Dial Lihen sedana e Rpa an is 24 Asynchronous Leased Line ooorcoooooooa 24 Synchronous Leased Lines insiens eea iian 26 Modem Front Panel sccscesseseesscesesosesersesssesetecseserosesensasenenonetonsessnsnes 29 Talk Data Pushbutton ee 4 ane Seed saeati sues kkk ATA nabi 30 Making and Receiving Phone Calls ooocoooWooooWoooWo 31 Dialing a Phone Number ooooo omomomo oom 31 Answers CallS ta erei eaa aE un Pia aya 32 Disconnects Calls pareada 33 Modem Command mii enam ea SE Naa ha 35 Troubleshooting cuisine 51
3. 17 DataMate V 34 Setup and Operation Guide Configuring WinFax PRO Version 4 0 to Operate with the DataMate V 34 Use the following procedure to configure WinFax PRO Version 4 0 for the DataMate V 34 1 From the Setup pulldown menu select Fax Modem The Fax Modem Setup screen is displayed 6 BR ae Typo Cie Reset arah Spankar Mode Spee alarma GOA i Lo Op O Wadi E Lined Contented High piion LO Pulse Dial i A Dial Aotrers Bi Data Buey Tone e E Deleg Dial Toae Fairy Eren a0 sace E Use ECH tor Fax Recaption EFT DO Use ECM l i Fag Sanding Mngmus Tras ral Piste 4 fast ag poasiblo B kinimam Trane Hale gt Sand al ar rata E 2 Click on Test All Ports The Test COM Ports screen is displayed and the software checks all COM ports for modems After Test complete is displayed click on OK to return to the Fax Modem Setup screen 3 Next to Model select Generic Rockwell 14 4 Fax Hardware Flow Control For Init type ATSA For Reset type ATA The Fax Modem section should look like the following 18 DataMate V 34 Setup and Operation Guide Taat Ali Porta Typu Ciass1 poso nic Roe TF Wares Row Cone E pa rn oooO A o o l Then click on OK 19 DataMate V 34 Setup and Operation Guide 20 DataMate V 34 Setup and Operation Guide Communicating with the DataMate V 34 This section explains how to set up communications between your PC and the Da
4. 36 DataMate V 34 Setup and Operation Guide Table 2 AT Commands Continued Automatic Retrain Fallback Fall Forward Do not initiate a retrain or rate renegotiation Hang up the telephone line if the SO indicates the modem cannot receive data correctly Same as EO except the modem initiates a retrain if the SQ indicates the modems may not be synchronized Same as El except the modem initiates rate renegotiations to maintain data throughput as telephone line conditions change Same as E2 except the modem hangs up the telephone line as soon as the SQ indicates the modem cannot receive any data correctly Maximum Retransmission During Error Control Selects number of times x12 to send a frame packet of information before giving up on the error controlled connection where n 1 to 15 Modem never gives up on the error controlled connection because a frame has been retransmitted too many times Modem gives up on the error controlled connection after a frame is sent 12 times without proper receipt by the other modem On Line Character Echo Returns the ERROR response message Returns the OK response message No parameters FC LASS Set the Fax Mode FCLASS 0 On line mode FCLASS 1 Class 1 fax mode FC LASS Ask the modem what fax capability it supports Modem to Modem Flow Control Disables modem to modem flow control XON XOFF modem flow control Transparent XON XOFF modem flow control 37 D
5. 1 Empty data buffers and send a line break to the other modem immediately Send a line break to the other modem immediately 5 Send a line break to the other modem in sequence with any data received from the DTE B command issued when in Command mode A Empty data buffers and send a line break to the other modem immediately Send a line break to the other modem immediately Send a line break to the other modem in seguence with any data received from the DTE 43 DataMate V 34 Setup and Operation Guide Table 4 Break Handling Option Values Continued AAA Line break received from the remote modem when in Buffer mode 0 1 Empty data buffers and send a line break to the DTE immediately Send a line break to the DTE immediately 4 5 Send a line break to the DTE in sequence with any other data being sent to the DTE Table 5 AT Command Mode Response Messages Digit Code Word Code Meaning MA Command line executed without errors 1 CONNECT The modem is in the On line mode ready to transfer data RING Ring signal detected for an incoming call NO CARRIER No carrier signal was detected when answering or placing a telephone call or carrier was lost during a call The modem also returns this response message when the telephone line connection is broken for any reason ERROR There was an error in the command line an invalid command was issued the command line exceeded 40 characters or an invalid cha
6. This takes you from On line mode to Command mode Wait until the screen displays OK then type ATH ENTER You could also lower your DTE s DTR signal to disconnect if the modem is set to disconnect on DTR refer to the amp D command The modem disconnects from the telephone line automatically if It fails to connect to the remote modem you are calling e It detects a loss of carrier from the remote modem for example when the remote modem hangs up 33 DataMate V 34 Setup and Operation Guide 34 Modem Commands Table 2 AT Command List In the Command column the default setting is indicated by boldface H Escape Code Used by itself no ATbefore or ENTER afterward A Manual Answer No parameters A Repeat Last Command Used by itself no ATbefore or ENTER afterward Maximum Transmitted Block Size Options 64 bytes 128 bytes 192 bytes 256 bytes Fallback Character Selects fallback character where n 0 to 127 Default Communications Standards Selects the ITU T modulation standards for all telephone line data rates If the 1200 bps telephone line data rate is required Bell 212A is used instead of V 22 Send Break to Remote Modem Sends break at n x 100 milliseconds where n 1 to 9 Default Timed Line Break Transmit all line breaks as 300 millisecond line breaks Transmit line breaks as length received Carrier Control Returns ERROR Returns OK 35 DataMate V 34 Setu
7. Make sure a check W does not appear in the box next to Don t detect my modem will select it from a list Then click on Next gt The software then tries to detect the DataMate s modem type Install New Modem Please wait while Windows attempts to detect your modem This may take several minutes Checking Communications Port COM2 Status Looking for a modem DataMate V 34 Setup and Operation Guide 5 The response should be Standard Modem Verify Modem The following modem was found on Communications Port COM2 Standard Modem If this modem type is not correct click Change to select a different type from a list 6 Click on Next gt The screen displays INSTALL NEw MODEM Your modem has been setup successfully If you wantto change these settings double click the Modems icon in Control Panel select this modem and click Properties Cancel 10 DataMate V 34 Setup and Operation Guide 7 Click on Finish to display the Modems Properties window Use this window to change any of the properties of the DataMate V 34 COM port DTE speed or modem speaker volume When finished click on OK Configuring Procomm Plus Version 2 to Operate with the DataMate V 34 Use the following procedure to configure Procomm Plus Version 2 for the DataMate V 34 1 From the Setup pulldown menu select Setup The Current Setup screen is displayed Caren lencia an oha bnnm Comedian S
8. OK If the modem does not recognize a command the screen displays ERROR Labeled parts of the modem are shown in BOLDFACE CAPITALS For example DCD data carrier detect lights when the modem receives a carrier signal over the communications line Characters that must be typed that contain a variable you must provide are shown as this typeface within right and left arrowheads lt gt For example The syntax is amp Z lt m gt lt n gt where m specifies the memory location and nis the number or dial string to be stored Caution Cautions precede information that may result in equipment damage or major failure if the given procedures are not followed Note Notes draw attention to important information iv Racal Data Group Customer Information Contacts CORPORATE HEADOUARTERS Racal Datacom Inc 1601 North Harrison Parkway Sunrise Florida 33323 2899 U S A Tel 954 846 1601 800 333 4143 Fax 954 846 3935 Internet http www racal com rdg Call Racal s Corporate Headquarters if you need the following information For Billing or Invoice information Orders Product Delivery or Availability Repairs Sales Field Service Returns Employee Benefits and information Corporate Quality Mailing or Street Addresses Press CADNAEWNNKE For technical support please contact your supplier distributor with details of the issue RACAL SERVICE CONTRACT CUSTOMERS For customers with Racal Serv
9. This Setup and Operation Guide contains the following information Verifying the contents of the package Connecting the cables Configuring communications software for the DataMate V 34 Communicating with the DataMate V 34 Configuring the modem for your application Modem front panel LEDs and buttons Making and receiving phone calls AT commands dial control characters response messages and S Register functions Troubleshooting Appendix A Technical Specifications contains the modem s technical specifications Appendix B U K Statutory Information contains special statutory information for operation the U K Appendix C Configuring for Dumb Mode explains how to configure the modem for dumb mode operation Appendix D Central Site Model describes the DataMate V 34 central site model Appendix E French Adapter describes the dial line adapter required to use the DataMate V 34 in France lil About This Manual Terminology and Conventions The following conventions are used in this manual Characters that must be typed on a keyboard are shown in this typeface For example To dial the modem using the D command type ATD5551234 Special keys that must be pressed on a keyboard such as Enter and Ctrl are shown within brackets For example Type 555 1234 ENTER Characters displayed on a computer screen are shown in this typeface For example When you issue a valid command the screen displays
10. U K Statutory Information Introduction The DataMate V 34 is approved by the British Approvals Board for Telecommunications BABT for connection to the Public Switched Telephone Network and to 2 wire Speechband Private Circuits The modem is suitable for household office and similar general indoor use when connected to single exclusive exchange lines employing either Pulse Loop Disconnect or Tone DTMF dial signalling and terminated with a BT type 600 series modular socket It is not suitable for use on shared services 1 1 carrier systems or as extensions to pay phones The approval of this modem for connection to the PSTN is invalidated if the apparatus is subject to any modification in any material way which causes the operation of the modem to contravene the requirements of NTR 3 Issue 2 1995 to which the modem has been certified Use of Loop Disconnect Signalling Although the DataMate V 34 can use either loop disconnect or DTMF signalling only the performance of the DTMF signalling is subject to regulatory requirements for correct operation It is therefore strongly recommended that the equipment is set to use DTMF signalling for access to public or private emergency services DTMF signalling also provides faster call setup Ringer Equivalence Number REN The REN value indicates the degree of load placed on the line by the apparatus and therefore determines how the device will affect the ringing characteristics of other equ
11. click on Save asand type DataMate V 34 under New Name Then click on OK to return to the Setup Menu and click on OK Setup Png nun E Unis ml Paz SE Ida resi Curent Dota Cosnection Diabla Ww J Mucky ona ral Samara daa pa Dan Modum Opo __ Fima data Sa oto pl Modem deni bad rie Ina El Use hmdame Mos convient Al Gerd CA betes dain colle Configuring WinFax PRO Version 3 0 to Operate with the DataMate V 34 Use the following procedure to configure WinFax PRO Version 3 0 for the DataMate V 34 1 From the Fax pulldown menu select Program Setup The Program Setup screen is displayed 16 DataMate V 34 Setup and Operation Guide WinFax PRO Program Setup Left From S To R fren 65 teen Center Date D Time T Right Page P of N Insert Variable General User Station Identifier WinFax Driver Display Call Progress Fax Modem Use Partial Matches in Phonebook O Prompt for Subject Dial Show Command Icon Text Page 2 Select Fax Modem Under Modem Initialization String type ATSF M and under Modem Reset String type ATZso the display appears as below Then click on OK FaxiModem Setup Speaker Mode Speaker Volume O Low O Medium Until Connected High Modem Initialization String en arar Modem Reset String
12. lt prot gt is 33 600 bps FC ERROR An unexpected fax carrier was received Table 6 S Register Functions Note You should access only the S Registers listed Accessing undocu mented S Registers may result in unpredictable and undesirable consequences s1 0255 rings O Counts the number of rings pss 0 127 ascu 8 Backspace character Wait for carrier timer vl n ol carrier and hang up S7 S8 S9 1 255 1 10 sec S10 1 50 sec S13 0 12 bps ken P S17 0 to 15 wen Escape code guard time On line DTE data rate Leased line transmit level 60 93 1 50 see 50 E Test duration timer 47 DataMate V 34 Setup and Operation Guide Table 6 S Register Functions Continued S25 0 255 sec 5 Delay to DTR Note 3 0 255 1 100 sec RTS to CTS delay interval S28 XON character for DTE flow control N mi flow control oT EA Note 4 TERE lt a Note 5 configuration Note 1 0 Use the data rate of the last AT command from the DTE 1 300 4 2400 7 14 400 10 57 600 2 600 5 4800 8 19 200 11 76 800 3 1200 6 9600 9 38 400 12 115 200 Note 2 Use whole numbers when setting this register Entering S17 5 sets S17 to 5 db S39 10 sets S39 to 10 db etc Note 3 Depends on whether you are in sync or async mode Refer to the amp 9 command Range 0 255 0 10 for sync mode Default 5 0 255 DTR delay in 0 1 second incr
13. 34 and their associated fax software are intended for communicating with a fax machine Aborting Faxes when Faxing to Another Fax Modem 2 When two fax modems are communicating compatibility problems can arise if the DTEs are using different fax software Verify that both DTEs are using the same fax software and that your fax software supports Class 1 fax operation C1 If problems still persist use On line mode instead of fax mode to send the document to the other modem 56 Line Reguirements Line Speeds Data Format DTE Speeds Modulation Technigue Appendix A Technical Specifications Operates full duplex over 2 wire dial lines or full duplex over 2 wire unconditioned leased lines 33 600 31 200 28 800 26 400 24 000 21 600 19 200 16 800 14 400 12 000 9600 7200 4800 2400 1200 600 and 300 bps 9 10 or 11 bits serial binary 7 or 8 bits with none even or odd parity 115 200 57 600 38 400 28 800 19 200 14 400 9600 4800 2400 1200 600 or 300 bps Quadrature Amplitude Modulation QAM at 33 600 31 200 28 800 26 400 24 000 21 600 19 200 16 800 14 400 12 000 9600 7200 4800 and 2400 bps multi dimensional trellis coded QAM at 14 400 12 000 9600 7200 and 4800 bps trellis coded at 14 400 and 12 000 bps trellis coded or non coded at 9600 and 7200 and non coded at 4800 bps QAM at 2400 bps bandsplit full duplex DPSK at 1200 bps bandsplit full duplex FSK at 1200
14. 75 and 300 bps bandsplit full duplex DataMate V 34 User s Guide Standards Supported Fax Standards Supported Channel Separation Digital Interface Dial Line Interface Leased Line Interface Transmit Level Power Requirements Operating Temperature Storage Temperature A 2 V 54 V 42 V 42bis V 34bis V 34 V FC V 32bis V 32 V 22bis V 22 V 21 V 14 Bell 212A and Bell 103 V 33 V 29 V 17 and V 21 Channel 2 Complies with Group 3 Class 1 Echo cancellation in V 34 and V 32 V 32bis bandsplit in all other modulations EIA RS 232E ITU T V 24 V 28 4 wire modular jack 4 wire modular jack Permissive 10 dB factory set Leased line 0 to 15 dB International User adjustable Domestic 108 to 132 VAC 60 Hz 5 International 178 to 264 VAC 50 Hz 5 32 to 104 F 0 to 40 C ambient 4 to 158 F 20 to 70 C Relative Humidity Physical Specifications Compliance Approvals Technical Specifications 5 to 95 noncondensing Standalone Card Cage Height 1 5 3 81 cm 6 5 16 51 cm Width 5 75 14 6 cm 19 0 48 26 cm Depth 10 25 26 0 cm 7 1 18 03 cm Weight 1 5 Ibs 0 68 kgms 11 Ibs 5 0 kgms without power supply empty FCC Parts 15B and 68 CSA CDOC UK and UL approved Approved or pending Germany France Holland Belgium South America Singapore Japan Taiwan Indonesia Australia New Zealand and others A 3 Appendix B
15. 846 6116 888 RACALAU 722 2548 Fax 954 846 3692 email SUPPORT USA RACAL COM Internet www racal com rdg racal ramp EUROPE MIDDLE EAST AFRICA Region Racal Datacom Ltd Landata House Station Road Hook Hampshire RG279JF England Tel 44 1256 761240 Fax 44 1256 761274 email SUPPORT CENTRE RDL CO UK Bulletin Board Service 44 1256 766608 PSTN 44 1256 744832 3 4 ISDN vi ASIA PACIFIC Region Racal Datacom Hong Kong Inc Sun House 10th Floor 181 Des Voeux Road Central Hong Kong Tel 852 28 15 8633 Fax 852 2815 8141 RDCR Hong Kong supports China Japan Korea Hong Kong Macau Phillippines Taiwan Racal Electronics Singapore Pte Ltd 26 Ayer Rahah Crescent 04 06 07 Singapore 139944 Tel 65 779 2200 Fax 65 778 5400 RES Singapore supports Brunei Indonesia Malaysia Singapore Thailand Rest of Indochina Cambodia Laos Myanmar Viet Nam Racal Australia PTY Ltd 3 Powells Road Brookvale New South Wales 2100 Australia Tel 61 2 9936 7000 Fax 61 2 9936 7036 RAPL Sydney supports Australia Fiji New Zealand Table of Contents Verifying Package Contents oooocoooWoWoo mo momo omnanaaaaaaa 1 What We SUPPLY essen used sa tasebeet stash k pa kur eaten 1 What You WII Need rosei naine tinn benua ae 2 Cable Connect OAS suits llorado aiii anna 3 Connecting the Phone Lines ooooo mooWoWooWoWoWoWoWW 3 Connecting the DTE Cable
16. and Windows 95 are registered trademarks of Microsoft Corporation WinFax PRO is a trademark of Delrina Corporation Racal Racal Datacom and DataMate are trademarks of Racal Electronics Plc All other logos and product names are trademarks or registered trademarks of their respective companies 1997 Racal Datacom Inc All rights reserved No part of this work covered by the copyright hereon may be reproduced or copied in any form or by any means graphic electronic or mechanical including photocopying recording taping or information and retrieval systems without written permission of the publisher Any software furnished under a license may be used or copied only in accordance with the terms of such license Racal Datacom Inc reserves the right to modify or revise all or part of this document without notice and shall not be responsible for any loss cost or damage including consequential damage caused by reliance on these materials Printed in U S A ii About This Manual Manual Description This Setup and Operation Guide contains all the basic information you will need to configure and operate your DataMate V 34 modem regard less of the application If you want detailed information about the modem s functions AT commands and tests you may want to order the DataMate V 34 Modem User s Guide 01D42B 7 A To order this manual contact your Racal Data Group Customer Information Center Contents
17. bps 23 CONNECT Same as 5 except the telephone line data rate is 28800 28 800 bps 24 CONNECT Same as 5 except the telephone line data rate is 31200 31 200 bps 25 CONNECT Same as 5 except the telephone line data rate is 33600 33 600 bps 45 DataMate V 34 Setup and Operation Guide Table 5 AT Command Mode Response Messages Continued Digit Code Word Code Meaning Note Where lt prot gt appears in the following CONNECT messages the modem displays the name of the error correction protocol or data compression method in use V 42bis V 42 MNP 5 or MNP CONNECT The modem is in the On line mode ready to lt prot transfer data The telephone line data rate is 300 bps lt prot is 600 bps 1200 lt prot gt is 1200 bps 2400 lt prot gt is 2400 bps MES 4800 lt prot gt is 4800 bps 7200 lt prot gt is 7200 bps MESE 9600 lt prot gt is 9600 bps 12000 lt prot gt is 12 000 bps KAS o bon ine Giaa 14400 lt prot gt is 14 400 bps a 16800 lt prot gt is 16 800 bps 19200 lt prot gt is 19 200 bps 21600 lt prot gt is 21 600 bps 24000 lt prot gt is 24 000 bps 26400 lt prot gt is 26 400 bps 28800 cprot is 28 800 bps 46 DataMate V 34 Setup and Operation Guide Table 5 AT Command Mode Response Messages Continued Ce woracoae meaning Code Word Code Meaning 31200 lt prot gt is 31 200 bps 56 CONNECT Same as 40 except the telephone line data rate 33600
18. line telephone cable RJ 11 to RJ 45 Pam a DataMate V 34 Setup and Operation Guide What You Will Need L A computer or terminal hereafter computers and terminals are collectively referred to as Data Terminal Eguipment or DTE J Communications software Caution If you are using communications software that provides auto dialing or auto redialing you must ensure that this software is compliant with the restrictions of your country 1 A 25 pin to 25 pin Data Terminal Equipment DTE cable or a 9 pin to 25 pin cable if your computer s serial port has 9 pins Note The DataMate V 34 meets FCC Class B requirements with an unshielded DTE cable However we recommend using a standard foil shielded RS 232 cable This cable is commercially available Cable Connections Special Notice Important government reguirements are listed in the front of the User s Guide In order to comply fully with the rules of the government carefully read these instructions before connecting to the telephone line and where applicable follow them completely Before making any connections power off your DTE Refer to Figure 1 for dial line or fax applications and Figure 2 for leased line applications Caution Be certain to locate the modem so that the air vents are not obstructed Keep the area around the modem free from dust Connecting the Phone Lines For Dial Line and Fax Applications Plug either end of the dial line cable into th
19. mode These applications include e Running a synchronous application that does not require AT commands or responses i e answer only DTR dialing or 2 wire leased line Any time your DTE sends unsolicited data or polls while the DataMate V 34 is in the process of connecting certain you are grounded to prevent damage to the unit from Caution Before performing the following procedure make static electricity Configuring the DataMate for Dumb Mode To configure the DataMate V 34 for dumb mode operation do the following 1 Disconnect all cables from the modem Turn the modem over and lay it on a flat surface 2 Insert a small flat head screwdriver into the four square holes and carefully press the locking tabs sideways 3 Turn the unit over again so it is resting on its feet Lift off the top cover C 1 DataMate V 34 Setup and Operation Guide 4 There are three pins near the center of the circuit board labeled DUMB near the top and SMART near the bottom see Figure C 1 Remove the plastic jumper from the center and bottom pin and place it over the center and top pin 5 Reassemble the modem following steps 1 3 in reverse Be sure that the LEDs and T D pushbutton fit into the holes on the front panel before reattaching the top cover Configuring for Dumb Mode Front Figure C 1 Strap Location C 3 Appendix D Central Site Model Introduction The Central Site model of the DataMate V 3
20. of modems that are similar to your modem If your modem appears in this list select it otherwise press Cancel and select it from the main list Generic AT amp T Class 1 Fax 33600 Data Modem Zoom FP 33600 Fax Modem At this point do NOT click on Cancel Click on one of the modems displayed and then on OK to return to the Install Modem screen The COM port and the modem you have selected are highlighted Now click on OK to return to the Setup screen 4 Click on the Data folder Under Primary data initialization string is the default string for the selected modem Replace it with AT amp F M Then set the Modem default baud rate to the rate appropriate for your system 5 Click on the box next to Use hardware flow control so an X or V appears in it Then click on the Commands folder General Commands Messages Default error correction amp data compression method Error Correction amp Data Compression Command Stings Auto reliable Force 42 Force MNP 4 ATANE M ATINA A Cellular MNP 5 on Force 23 ATA EGE No error correction Propnetary 1 Proprietary 2 ATANO M Non data commands are located in the System tab System Connection group 15 DataMate V 34 Setup and Operation Guide 6 Change the Eror Correction Data Compression Command Strings to the ones displayed leaving fields blank where shown 7 To save this configuration click on Modify Under Modify Option Set
21. other entity or individual The telephone number provided may not be a 900 number or any other number for which charges exceed local or long distance transmission charges In order to program this information into your facsimile please refer to the user instructions of the facsimile software xiii CDOC Reguirements for End Users Notice The Canadian Department of Communications CDOC identifies certified equipment This certification means that the equipment meets certain telecommunications network protective operational and safety requirements The Department does not guarantee the equipment will operate to the user s satisfaction Before installing this equipment users should ensure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic w
22. vii Appendix A Technical Specifications Appendix B U K Statutory Information Appendix C Configuring for Dumb Mode Appendix D Central Site Model Index viii Figures 1 2 3 Dial Line Fax Connections oooooooooomcco 4 Leased Line Connections oooooooooooooWoocco 4 DataMate V 34 Front Panel 29 Tables NABRORN DataMate V 34 EEDS m ssis mhs adakah o ESS t 29 AT Command Lasts 5 14 44445154 318441 sitine ke Aa beni eds ena 35 Dial Control Character Sisa nerin h a e k aa a n A 43 Break Handling Option Values ooooWoWoooWoWoooW 43 AT Command Mode Response Messages o oo oo oWo 44 S Register EUHEHONS 24 Sen heat Ae asas 47 FCC Part 15 Radio Television Interference This eguipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This eguipment generates uses and can radiate radio freguency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this eguipment does cause harmful interference to radio or television reception which can be determined by turning the eguipment off and on the user is enc
23. your modem appears in this list select it otherwise press Cancel and select it from the main list Generic AT amp T Class 1 Fax 33600 Data Modem Zoom YFP 33500 Fax Modem 12 DataMate V 34 Setup and Operation Guide At this point do NOT click on Cancel Click on one of the modems displayed and then click on OK to return to the Install Modem screen The COM port and the modem you have selected are highlighted Now click on OKto display the Selected Modem Operating Modes screen 5 Click on the Auto Reliable version of this modem Then click on OK to return to the Current Setup screen Make sure the box next to Use hardware flow control has an X or Y in it 6 Click on Data Modem Commands and then on the Advanced button The Advanced Modem Commands screen is displayed 7 In the Initialization string box type AT amp F M Then click on OK to return to the Current Setup screen Then click on OK Configuring Procomm Plus Version 3 to Operate with the DataMate V 34 Use the following procedure to configure Procomm Plus Version 3 for the DataMate V 34 1 From the Setup pulldown menu select Setup The Setup screen is displayed Sap Spee Data lea Generic Fiksi 24 48 ori e mandat Hori peer Cal Fasa Cm ed pari Fat ina fol al a ob E Corel lesa ometi i Cot lil Hadise Cort besa Goon Lori local KOHT Com local conection O Cop OTF in basg ap Crop OTA between colle O Paca mmda da m
24. 25 pin Refer to your DTE s Owner s Manual for connecting to the correct port Testing the Modem After you have made all the necessary connections turn on your DataMate V 34 with the pushbutton power switch at the rear of the modem Now press the T D Talk Data switch on the modem front panel You should hear a dial tone from the modem s speaker If you don t refer to the Troubleshooting section in this guide before continuing DataMate V 34 Setup and Operation Guide Software Configuration To communicate with the DataMate V 34 you will need a communica tions software program such as Windows Terminal or Hyperterminal loaded onto your PC If one is not already present follow the manufac turer s instructions for installing it If you have one of the following software packages the instructions are included in this manual Windows 95 ProComm Plus Version 2 ProComm Plus Version 3 Winfax Pro Version 3 If you plan to use different software the DataMate V 34 is compatible with most standard communications software programs as well as most public domain shareware or freeware The software you use must be compatible with the industry standard AT command set Note Although AT commands are used in some of the following setup configurations they are explained later under Communicating with the DataMate V 34 Once you have set up the software to work with the DataMate V 34 the software automatically con
25. 4 modem DataMate CS plugs into a slot in the DataMate V 34 Central Site card cage The card cage accommodates up to 16 central site modems The card cage comes with a separate power supply that has 16 small power cords Warning To reduce the risk of shock hazard disconnect the telephone line s from the adjacent cards in the cage before installing new cards or removing existing ones Installing the Eguipment To install the DataMate V 34 Central Site modem 1 Mount the central site card cage in the rack Then mount the power supply directly above it Make sure there is adequate ventilation below the card cage see Figure D 1 Remove the retaining bar at the rear of the card cage by unscrewing the two small retaining bolts Slide in each modem so the hardware and LEDs are facing the left when viewing the cage from the rear See Figure D 2 Then replace the retaining bar Connect each modem to the power supply with one of the small power cords Then make the remaining connections to the modem according to the Cable Connections instructions in the DataMate V 34 Setup and Operation Guide Connect the larger power cord to the power supply Connect the other end to a standard power outlet DataMate V 34 Setup and Operation Now configure the modem according to the Software Configuration instructions Each central site modem has the same functions as the standalone model except that there is no sp
26. 8699 FT LAUDERDALE FLORIDA Postage Will Be Paid By Addressee Racal Datacom Inc Attn Manager Technical Writing MS D214 Post Office Box 407044 Fort Lauderdale FL 33340 9706 NO POSTAGE NECESSARY IF MAILED IN U S A
27. DataMate V 34 Modem Setup and Operation Guide 01D42B 24 A 5 97 DataMate V 34 Modem Setup and Operation Guide 01D42B 24 A 5 97 Racal Datacom Inc 1601 N Harrison Parkway P O Box 407044 Fort Lauderdale FL 33340 7044 FAX 1 954 846 5510 Internet http www racal com rdg APPROVED ees Racal Data Group Warranty The period of warranty for the DataMate V 34 starts on the date of sale to the original end user and extends for three years Refer to RACAL DATACOM INC LIMITED WARRANTY for details Racal Datacom reguires a Return Material Authorization RMA prior to the return of any eguipment under the provisions of the warranty Please contact your authorized reseller or the nearest Racal support center for details First Edition May 1997 AT amp T is a registered trademark of American Telephone and Telegraph Company Carbon Copy is a registered trademark of Microcom Inc cc Mail is a registered trademark of the Lotus Development Corporation IBM is a trademark of International Business Machines Inc Novell and NetWare are registered trademarks of Novell Inc PC Anywhere is a trademark of Symantec Corporation Procomm Plus is a registered trademark of Datastorm Technologies Inc ReachOut is a trademark of Stac Electronics Inc Rockwell is a registered trademark of Rockwell International Corporation Shiva is a trademark of the Shiva Corporation Windows Windows Terminal Windows Hyperterminal
28. V 34 fallback speeds If you want V 32 fallback speeds use N3 Communicating with Another DataMate V 34 Originating modem Type AT amp LIN2S38 160 amp Q 16 amp W ENTER Answering modem Type AT amp LIN2S38 2246Q 18W ENTER If using Dial Backup Originating modem Type AT amp LIN2S38 1616Q 18W Then Type AT amp 20 telephone number of answering modem ENTER Answering modem Type AT amp LIN2 S38 225 amp Q1 amp W ENTER Communicating with an ALM 3239 or ALM 3268 Originating modem Type AT amp LIN2 amp Q 1S38 162 amp W ENTER Answering modem Type AT amp LIN2 amp Q 1S38 2266W ENTER If using Dial Backup Set the DataMate V 34 for answer only Register S38 Answering modem Type AT amp LIN2 amp Q 1538 2278W ENTER 26 DataMate V 34 Setup and Operation Guide Communicating with an ALM 3223 Originating modem Type AT amp LIN3 amp Q 1S38 1606W ENTER Answering modem Type AT amp LIN3 amp Q 1S38 2246W ENTER If using Dial Backup Set the DataMate V 34 for answer only Register S38 Answering modem Type AT amp LIN3 amp Q 1S38 2256 amp W ENTER 27 DataMate V 34 Setup and Operation Guide 28 Modem Front Panel The DataMate V 34 has nine LED indicators to alert you to the current operating status See Figure 3 Each LED is explained in Table 1 including the direction the data is heading when the LED is lit where appropriate RICHA DataMate V 34 PWR DTR RTS CTS TXD DCD RXD OH TM T D Figure 3 DataMat
29. adan waing 45 ma deley an cede Kia bra birir or Dan on 13 DataMate V 34 Setup and Operation Guide 2 Click on the System folder and then on the System Connec tion button If you have already installed another modem next to System Connection select direct connect None from the drop down box Then click on Install New Modem or Connection The Install Modem screen is displayed Install Modem Modems direct connect Generic AT amp T Class 1 Fax 19200 Data Modem Generic AT amp T Class 2 Fax 19200 Data Modem Generic AT amp T Class 1 Fax 14400 Data Modem Generic AT amp T Class 2 Fax 14400 Data Modem Generic AT amp T Class 1 Fax 9600 Data Modem Generic Rockwell Class 1 Fax 14400 Data Modem Port Selection Auto Detect no port connection PN local connection Start Search local connection local connection local connection local connection 3 Under Port Selection click on the port your DataMate V 34 is connected to Then under Auto Detect click on Start Search The software now searches for the modem most like the DataMate V 34 a If the software finds only one modem similar to the DataMate click on OK to return to the Setup screen b If the software finds more than one modem similar to the DataMate the Finding Modem screen is displayed Note that the modems shown may be different from yours 14 DataMate V 34 Setup and Operation Guide Finding Modem Auto detect has identified a group
30. ataMate V 34 Setup and Operation Guide Table 2 AT Commands Continued amp G Guard Tone amp GO Guard tone disabled United States 8G1 Enables 550 Hz guard tone V 22 and V 22bis only SG 2 Enables 1800 Hz guard tone V 22 and V 22bis only H Telephone Switch Hook HO Makes the modem go on hook hangs up H1 Makes the modem go off hook and enter Command mode Display Modem Information Displays the product code Calculates and displays the flash checksum Reguests verification of checksum Displays OK or ERROR result Displays the firmware version part number and serial number VJ BPS Rate Adjust 130 Do not change the terminal data rate V1 Change the terminal data rate when a telephone line connection is made K Break Handling NKO N KS The value for this command depends on which mode the modem is in Refer to the key in Table 4 The default is K5 L Speaker Volume LO or L1 Low volume L2 Medium volume L3 High volume amp L Dial Leased Line Operation GLO Sets the modem for dial line operation SLI Sets the modem for 2 wire leased line operation M Speaker Control MO Speaker always off M1 Speaker on until carrier is detected M2 Speaker always on stays on after carrier is detected M3 Speaker off as digits are dialed on during ringback and on until carrier signal is detected 38 DataMate V 34 Setup and Operation Guide Table 2 AT Commands Continued lsm Select Async or S
31. ater pipe systems if present are connected together This precaution may be particularly important in rural areas Caution Users should not attempt to make such connections themselves but should contact the appropriate electric inspection authority or electrician as appropriate The Load Number LN assigned to each terminal device denotes the percentage of the total load to be connected to a telephone loop which is used by the device to prevent overloading The termination on a loop may consist of any combination of devices subject only to the requirement that the total of the Load Numbers of all the devices does not exceed 100 Repairs Inquiries regarding Canadian repair centers should be addressed to the Racal Data Group company that manufactured your unit or by an authorized representative of the company For Canadian service information contact the appropriate Customer Support Office nearest you Contact information is listed in the front of this manual xiv DataMate V 34 Modem Verifying Package Contents Keep the original shipping carton in case it is necessary to return the modem for any reason Failure to comply may result in voiding the eguipment warranty What We Supply The shipping carton should contain the following 1 This Setup and Operation Guide and a Registration card 2 A DataMate V 34 modem LJ A power supply a 2 A dial line telephone cable RJ 11 to RJ 11 LI A leased
32. communications software Refer to your software documentation for details 2 Make sure you are using the modem s command set AT properly Precede all commands with ator AT Screen Does Not Display What You Type 1 When your modem and DTE are interactive the screen should display what you type If this occurs only when the modem is off line but not when it is on line enter ATEL to enable the modem s echo If this always occurs regardless of whether the modem is on line or off line then enable Local Echo on your DTE or communi cations software C1 Make sure the COM port you are connected to and the one you selected for your communications software is the same one Screen Displays Double Characters If the screen displays your typed commands double lliikkee tthhiiss both your DTE and modem are probably echoing characters Ci If this always occurs regardless of whether the modem is on line or off line disable Local Echo on your DTE or communications software 2 If this occurs only when the modem is off line but not when it is on line enter ATEO to disable the modem s echo 52 DataMate V 34 Setup and Operation Guide Communications Program Thinks the Modem is On Line If your communications software thinks the modem is on line the screen displays CONNECTED or ON LINE or tries to log on when it is not change DCD to normal operation Enter ATSC1 Screen Displays Unusual Characters L Make sure that the
33. d user profile 0 is recalled on power up Stored user profile 1 is recalled on power up Initiate Accept Error Correction from Buffer Operation No parameters Reset Modem and Restore Profile Resets modem and recalls stored user profile 0 Resets modem and recalls stored user profile 1 Store Telephone Number Stores phone number xin memory location n where n 0 to 7 Loopback tests are used to verify the circuit integrity at different points in an end to end modem link It is important to ensure a reliable modem path for these tests Therefore before establishing a connection make sure you e Disable error control with the Y NO or Y N1 commands e Disable asymmetric rate connections with the RO command e Set Register S37 Line Connection Speed Option to 7200 bps below the normal connection rate of the given line After the test is completed set N HR and S37 to their previous values 2 The external clock has a tolerance of 0 01 42 DataMate V 34 Setup and Operation Guide Table 3 Dial Control Characters Return to command mode after dialing Wait for silence before dialing Hook flash Register S8 period P Pulse dial Originate a call in answer mode Must use at the end C ea Pwo Waitfordialtone Dial tone dialing only 333 Table 4 Break Handling Option Values a ATT Line break received from the DTE when in On line mode Enter Command mode but do not send a line break
34. data rate you are using is supported by the modem 300 1200 2400 4800 9600 19 200 28 800 38 400 57 600 or 115 200 bps L Check the settings of your communications software The most common settings are 8N1 8 data bits no parity 1 start bit and 1 stop bit and 7E1 7 data bits even parity 1 start bit and 1 stop bit L Make sure that the data rate you are using is supported by the DTE For IBM compatible PCs the maximum reliable speed is e 9600 bps PCs and older XTs e 19 200 bps Turbo XTs and most 286s e 38 400 bps 16 MHz or faster 286s and 386s e 115 200 bps 20 MHz 386s 486s or newer Poor Throughput Delays or Data Hesitates During Communication with MNP or V 42 V 42bis A small amount of character delay is normal as the error correction retransmits blocks with errors Excessive delays many seconds indicate a poor telephone connection Disconnect and try again 53 DataMate V 34 Setup and Operation Guide Modem Does Not Answer Incoming Calls a a If the DTE does supply DTR verify that DTR is ON If the DTE does not supply DTR enter ATSDOSM Enable auto answer Enter ATSO 1 while the modem is idle If you have an answering machine on the same line either turn it off Or set auto answer to respond before the answering machine does If the modem still does not answer connect a telephone to the modem s phone line Verify that the telephone rings when the number is dialed Modem Does No
35. e DataMate V 34 by entering AR NO and place the call again LI The modem may be dialing too fast for your phone system Try inserting commas in the dialing string For example ATDT9W1 305 555 1212 L Verify that the modem you are calling is compatible with the DataMate V 34 The DataMate V 34 is compatible with the following modem types V 34 V FC V 32bis V 32 V 22bis V 22 V 21 Bell 212A and Bell 103 Modem Disconnects While On Line 1 Check for loose connections 1 The problem may be with the phone line Hang up and try again 1 Disable call waiting if you have this feature An incoming call can disrupt communications 55 DataMate V 34 Setup and Operation Guide Errors During File Transfers If the modem connects and everything appears to be working properly but errors occur during file transfers do the following 1 Try setting flow control to hardware RTS CTS by entering AR 03 Verify that your software is also set for RTS CTS flow control 3 Disable data compression by entering AW6CO L Try disabling error correction with the command AT NO Error correction may be causing inter block delays that interfere with your transfer protocol 2 Try enabling Direct Async mode by entering AT amp QO and setting the top speed to 9600 bps Your protocol may be overly sensitive to even minor inter block delays introduced by the speed conversion buffer Faxing In general fax modems like the DataMate V
36. e V 34 Front Panel Table 1 DataMate V 34 LEDs Data The DTE is ready Terminal Ready Reguest Tells the modem the DTE is To Send ready to receive data Clear To Tells the DTE the modem is Send ready to transmit data Transmit Lights when the DTE is data transmitting data 29 DataMate V 34 Setup and Operation Guide Table 1 DataMate V 34 LEDs Continued Data Modem Lights when the modem receives Carrier 3 DTE a carrier signal over the com Detect munications line Off Modem Lights when the modem is off Hook 3 DTE hook Test Modem Lights when the modem is run Mode 3 DTE ning one of its diagnostic tests Talk Data Pushbutton RXD Receive Modem Lights when the DTE is data 3 DTE receiving data When you re talking with someone on the phone and you want to use your modems you and the other caller must set your modems for data transmission Do this with the T D Talk Data pushbutton which toggles you back and forth between e Talk Idle mode when you use the phone line e Data On Line mode when the modem is using the phone line 30 Making and Receiving Phone Calls Note Although the DataMate V 34 is capable of speeds up to 33 600 bps it may not be possible to operate at these higher speeds on every phone line This is not an indication that your phone line is faulty or substandard Higher speeds reguire a phone line with wide bandwidth low noise and low distortion which are beyond the specificat
37. e wall and the other end into the modem You have the option of plugging a phone into the PHONE jack at the rear of the DataMate V 34 This lets you make and receive phone calls when not using the modem Before using the phone be sure the modem is idle the OH LED on the front panel is not lit For Leased Line Applications The leased line cable has a large plug at one end and a smaller plug at the other end Connect the smaller plug to the modem and the larger end to the wall jack Connect the dial line cable as described above only if you plan to use the dial backup option Pin assignments and signal wiring for the DataMate V 34 are included in Appendix A of the DataMate V 34 User s Guide DataMate V 34 Setup and Operation Guide LEASED DIAL PHONE DTE A CE Power Supply Computer or Terminal fas Your phone line Optional al Supplied with the modem 9 Figure 1 Dial Line Fax Connections Power Supply Computer or Terminal Supplied with the modem Supplied with the modem Only for leased line with dial backup Figure 2 Leased Line Connections DataMate V 34 Setup and Operation Guide Connecting the DTE Cable The DataMate V 34 connects to a serial port on the back of your computer with the DTE cable This cable not supplied is either 25 pin to 9 pin if your DTE s serial port is 9 pin or 25 pin to 25 pin if your DTE s serial port is
38. eaker ID Model PS 16DM Central Site DataMate V 34 Central Site Supplied wit Rack Figure D 1 Mounting the DataMate CS and Power Supply to a Rack 9 0 6 600606666 Power Connector Power Switch DTE Mn td td td WW WW Ww i i m Phone Dial Line Leased Line fu m pp q 44 a UD U g g 0 00 01 01 0 Figure D 2 Inserting and Connecting a DataMate CS Appendix E French Adapter Dial Line Adapter A dial line adapter is reguired to use the DataMate V 34 in France This is supplied with your modem Plug the dial line cable into the adapter and plug the adapter into the wall outlet see Figure E 1 You can also plug your phone into this adapter if desired To Wall lt MEA E gt 7 From Modem Figure E 1 French Dial Line Adapter A Answering calls sic kena ne EN NN eS 32 Asynchronous dial line configuring fOT ooooomoWooWW 23 Asynchronous leased line configuring fOT ooaaa 24 AT commands command istnienie ae angs AA aie 35 HOW 101186 ain db sana nemu basah sugu p ldasau sab paaki s 21 C Calls ANS WE 32 dial aan ga Naas kanggo nana gn agus 31 Configuring asynchronous dial lle vs ab nina asa Shan abah 23 asynchronous leased line 24 FARING E sn eat esa o NN aah 23 Procomm Plus Version 2 wieiseereoteeteenesenenneneeneoneeneeneeenene 11 Procomm Plus Vers Tits 13 Synchronous dial line
39. ements 0 10 sync mode 1 only DTR delay in 1 second increments Note 4 Register S37 determines the highest telephone line data rate the modem uses when connecting with a remote modem In case of conflict between the B command and Register S37 Register S37 takes precedence 48 DataMate V 34 Setup and Operation Guide S37 Line Connection Speed Option KAI Do not use in leased line mode 4 Reserved 6 v2bis 2400bp 8 v32bis 720bp 9 N32bis v 32 9600bps 12 20 Reserved 49 DataMate V 34 Setup and Operation Guide Note 5 This S Register is used for configuring the modem for dial backup The selections are provided below Default settings are indicated by an asterisk The modem automatically restores the leased line connection once a valid leased line tone is detected with an attenuation down to 20 dB S38 Leased Line Mode Options Setting and Function 0 Disable dial backup 1 Enable dial backup 0 Non ALM compatible 1 V 34 ALM compatible ALM modem must be originator for dial backup 2 Reserved 3 Reserved 4 1 Repeat dial backup continuously 0 Do not answer the dial line when a leased line connection is active 1 Answer the dial line when a leased line connection is active 0 Act as call originator Pe 1 Act as call answerer 7 0 Do not re establish communications if the connection is lost 1 Re establish c
40. ep E Las mo pij Data hand pato E Drop OTR im hing ap 115200 E E wap WH Die Dak E Ues harhaa kre cor rol mall Mew Moder oF Corre cion 2 Click on the Data Modem Connection button and then on Connection Setup Then click on Install New Modem or Connection The Install Modem screen is displayed 11 DataMate V 34 Setup and Operation Guide Install Modem Modems idirect connect Generic AT amp T Class 1 Fax 19200 Data Modem Generic AT amp T Class 2 Fax 19200 Data Modem Generic AT amp T Class 1 Fax 14400 Data Modem Generic AT amp T Class 2 Fax 14400 Data Modem Generic AT amp T Class 1 Fax 9600 Data Modem Generic Rockwell Class 1 Fax 14400 Data Modem Port Selection Auto Detect no port connection PY local connection Start Search local connection local connection Continue Search local connection local connection 3 Under Port Selection click on the port your DataMate V 34 is connected to 4 Under Auto Detect click on Start Search The software now searches for the modem most like the DataMate V 34 a If the software finds only one modem similar to the DataMate click on OK to display the Selected Modem Operating Modesscreen b If the software finds more than one modem similar to the DataMate the Finding Modem screen is displayed Note that the modems shown may be different from yours Finding Modem Auto detect has identified a group of modems that are similar to your modem If
41. figures the modem for baud rate parity flow control etc If your software does not have this capability and requires you to set these features on the modem manually contact your Racal Data Group Customer Information Center for assistance DataMate V 34 Setup and Operation Guide Configuring Windows 95 to Operate with the DataMate V 34 If you are running Windows 95 use the following procedure to configure your software for the DataMate V 34 1 Click on Start move your cursor up to Settings and then to Control Panel 2 Double click on Modems The Modem Properties screen is displayed Note If you have no modems currently configured on your system the Install New Modem screen is displayed Go to Page 9 MODEMS PROPERTIES General Diagnostics The following modems are setup on this computer Add Remove Properties Dialing Preferences Dialing from Default Location Use Dialing Properties to modify how your calls are dialed Dialing Properties DataMate V 34 Setup and Operation Guide 3 Click on Add The Install New Modem screen is displayed INSTALL NEW MODEM Windows will now try to detect your modem Before continuing you should 1 Ifthe modem is attached to your computer make sure itis turned on 2 Quit any programs that may be using the modem Click Next when you are ready to continue OI Don t detect my modem will select it from a list 4
42. goes from on to off after the time in Register S25 after the CONNECT response message has been sent to the DTE Synchronous mode 2 Dials when DTR goes from off to on Hangs up when DTR goes from on to off Synchronous mode 3 DTR going from off to on starts handshaking in originate mode Flow Control Disables flow control Enables XON XOFF flow control Enables CTS flow control Enables RTS CTS flow control Enables DCE to DTE XON XOFF flow control unidirectional RTS CTS Control synchronous mode only CTS follows RTS when the modem is in the On line mode if you have selected amp Q1 amp Q2 or amp Q3 CTS is on while the modem is on line No parameters Asymmetric Data Rate Disables asymmetric data rate Enables asymmetric data rate Read S Register Reads register number n Modify S Register Writes value x to S Register n Data Set Ready DSR is always on DSR follows RS 232 Display Modem Status No parameters 40 DataMate V 34 Setup and Operation Guide Table 2 AT Commands Continued Test Commands Terminates a test in progress amp TO must be the last command in a command line Initiates a local analog loopback test Initiates a local digital loopback test Allows the DataMate to accept a reguest from the remote modem for a remote digital loopback test Do not use when another test is running Prevents the DataMate from accepting a reguest from the remote modem for a remote dig
43. he answer tone from the remote modem 2 Press the T D Talk Data button and hang up the phone The modem detects the carrier and begins the connection process Answering Calls 32 When your phone rings 1 The modem reports RING to the DTE 2 If auto answer is enabled the modem answers the phone after a certain number of rings set by Register SO If auto answer is not enabled answer the phone line by typing ATA ENTER when you see the RING message 3 At this point your modem goes off hook starts sending an answer tone handshakes and goes to On line mode The DataMate V 34 comes factory preset to answer incoming calls automatically after one ring Register SO 1 When a call comes in the modem automatically adjusts to the remote modem s transmit speed and then establishes a data link You can set the modem to answer after a different number of rings by changing Register SO For example to set the modem to answer after two rings type ATSO 2 ENTER DataMate V 34 Setup and Operation Guide Note The DataMate V 34 answers all incoming calls only if automatic answer is enabled and DTR is active and hangs up on voice callers after 60 seconds set by Register S7 If the modem hangs up it displays a NO CARRIER message on your DTE Disconnecting Calls To disconnect a data call manually wait at least one second after send ing data then type the escape code H by itself without using AT before or ENTERJ afterward
44. ice Contracts or service requirements contact the following offices AMERICAS U S and U S Multinational Racal Datacom Inc 503 Oak Place Suite 590 Atlanta Georgia 30349 Tel 404 209 4550 800 366 0126 Fax 404 762 1547 Racal Datacom Canada Inc 2595 Skymark Avenue Mississauga Ontario L4W 4L5 Canada Tel 905 602 7755 Fax 905 629 1655 EUROPE MIDDLE EAST AFRICA Racal Datacom United Kingdom Landata House Station Road Hook Hampshire RG279JF England Tel 44 1256 763911 44 1256 765511 Fax 44 1256 766463 Racal Datacom Belgium Tollaan 107A B 1932 Sint Stevens Woluwe Zaventum Belgium Tel 32 2725 3450 Fax 32 2725 3609 Racal Datacom France Parc du Colombier 18 rue Jules Saulnier 93206 Saint Denis Cedex France Tel 33 14933 5800 Fax 33 14933 5833 480 90975 Racal Datacom Germany Postfach 1651 D 63236 Neu Isenburg Germany Tel 49 6102 202135 Fax 49 6102 202157 Racal Datacom Italy Via Quasimodo 12 Legnano 20025 Milano Italy Tel 39 331 426111 Fax 39 331 465722 Racal Datacom Netherlands Poortweg 14 2612 PA Delft The Netherlands Tel 31 15 269 8282 Fax 31 15 262 1808 ASIA PACIFIC Contact your Racal affiliate support center See next page for addresses and phone fax numbers RACAL AFFILIATE SUPPORT CENTERS AMERICAS Region Racal Datacom Inc 1601 North Harrison Parkway Sunrise Florida 33323 2899 U S A Tel 954
45. ions established by most phone companies The actual speed will increase and decrease according to the phone line guality available Dialing a Phone Number After you have configured the DataMate V 34 for your application you can make a phone call To dial a phone number you use a command line This line is limited to 40 characters and consists of e The attention command AT The dial command D for pulse dialing the default or DTfor tone dialing The phone number For example to tone dial the number 555 1212 type ATD15551212 ENTER You can use spaces parentheses and hyphens to make the number easier to read but the modem ignores them except for counting them toward the 40 character limit You can also include several commands in the command line For example ATM2 V1 DT 555 1212 S2 1 O 31 DataMate V 34 Setup and Operation Guide This instructs the DataMate V 34 to Keep the speaker on M2 send word response messages V1 tone dial DT 555 1212 return to com mand mode after dialing 5 set Register S2 to 1 S2 1 and go on line and wait for carrier O Note The DataMate V 34 returns to pulse dialing the default whenever it is powered off To change the default to tone dialing type ATISW ENTER Manual Dialing To call a remote modem from a telephone connected to the same phone line as your DataMate V 34 modem 1 Pick up the telephone and dial the remote modem s number Watt until you hear t
46. ipment attached in parallel DataMate V 34 Setup and Operation Guide The maximum permitted REN value for a single exchange line is 4 If the sum of REN values for attached equipment exceeds this value the ringer capacity of the line may be exceeded and the attached equipment may cease to operate correctly The REN value of a standard BT telephone is unless otherwise marked The REN value of the DataMate V 34 modem is 1 Because of the wide spread of ringing detector characteristics a guarantee of successful operation in an installation of mixed types of ringing detectors cannot be given by the supplier Connection and Interconnection of Ports Safety Statement In compliance with European Safety Standard EN 41003 the safety status of the ports intended for the interconnection of other equipment is as follows DTE Connector Safety Extra Low Voltage SELV PSTN Connector Telecommunication Network Voltage TNV Leased Line Telecommunication Network Voltage Connector TNV When connecting other equipment to the modem ports only circuits having the same safety status should be interconnected When installing the modem ensure that the mains supply outlet is near the equipment and is easily accessible U K Statutory Information Dangerous Substances Semiconductor devices contain dangerous substances such as beryllium and arsenic Electronic devices must not be opened If they become damaged they must only be ha
47. ital loopback test Do not use when another test is running Initiates a remote digital loopback test Initiates a remote digital loopback self test Initiates a local analog loopback self test DTE Inactivity Time Out Disables inactivity timer Sets inactivity timer to n minutes where n 0 to 90 Modem Time Out Default Sets inactivity timer to n minutes where n 0 to 7 Response Message Form All response messages are listed in Table 5 Terse mode Response messages are transmitted as digits followed by a carriage return Verbose mode Response messages are transmitted as words followed by a carriage return and line feed Error Correction Response Message Disables extended error correction response messages Enables extended error correction response messages Write Active Profile to Memory Saves active profile as user profile 0 Saves active profile as user profile 1 41 DataMate V 34 Setup and Operation Guide Table 2 AT Commands Continued Call Progress Neither busy signal nor dial tone are detected Neither busy signal nor dial tone are detected Busy signal is not detected Busy signal is detected Both busy signal and dial tone are detected Transmit Clock Source Selects internal clocking Selects external clocking 2 Selects receive mode slaved clocking Passthrough Flow Control Disables passthrough flow control Enables passthrough flow control Select Default User Profile Store
48. ndled using protective gloves If the substances inside electronic devices come into contact with broken skin or wounds hospital care must be sought immediately Electronic components must be disposed of as hazardous toxic waste and must not be incinerated Safety Statement All Racal Data Group supplied products and systems are designed not only to meet their Technical Specification but also to ensure that they present no Health and Safety Hazards to the users It is the customer s obligation to install and operate these Products and Systems in the correct manner In its role as a Supplier of Products and Systems Racal Data Group takes particular care to meet all its obligations imposed by Section 6 Health and Safety at Work Act and all other relevant United Kingdom Health and Safety Legislation There are components within this Product which contain substances that are subject to the Control of Substances Hazardous to Health Regula tions 1988 COSHH However they present no hazard to the user when the product is used for the purpose for which it was designed and in the manner indicated in the User Manual If further information is required it can be obtained from the Racal Data Group Health and Safety Officer via the local Racal Data Group Sales Office B 3 Appendix C Configuring for Dumb Mode Introduction For some applications it is advisable to strap the DataMate V 34 standalone version to operate in dumb
49. num rique n met pas de bruits radio lectricques d passant les limites applicables aux appareils num riques de la Class B prescrites dans le r glement sur le brouillage Radio lectrique dict par le Minist re Des Communications du Canada Power Requirements For use with a certified power supply with Class 2 output s rated output 12V AC 1 Amp or 14V AC 850 mA Pour utilizer avec une alimentation certifi e dot e de sortie de Classe 2 avec characteristiques nominales de sortie 12V AC 1 A ou 14V AC 850 mA Installation Instructions for Telecommunications Circuits 1 Never install telephone wiring during a lightning storm 2 Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations 3 Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface 4 Use caution when installing or modifying telephone lines 5 Avoid using a telephone other than a cordless type during an electrical storm There may be a remote risk of electrical shock from lightning 6 Do not use a telephone to report a gas leak in the vicinity of the leak xi FCC Part 68 Reguirements For End Users This eguipment complies with Part 68 of the FCC regulations On the bottom of the unit is an eguipment label that contains among other information the FCC registration number and Ringer Eguivalence Number REN for this unit If regue
50. ommunications if the connection is lost 50 Troubleshooting This section discusses how to troubleshoot and correct problems that occur with data communications eguipment The suggested solutions for each problem are listed from most likely to least likely so perform them in the order listed For all problems make sure your modem is powered on PWR LED is lit The amp Tcommands let you perform extensive tests on the DataMate V 34 and its connections Details of these procedures are located in the DataMate V 34 User s Guide Modem Does Not Respond to the DTE Check the Cable Connections L Check that the DTE is connected to the modem and powered on L Check that the modem has been properly installed and turned on according to Cable Connections in this guide Check the DTE Settings L Check that your DTE data rate is set at a speed the modem can accept 300 to 115 200 bps 13 Make sure that your communications software is set for 7 or 8 data bits per character The modem automatically determines the parity and responds The most common settings are 7E1 7 data bits even parity 1 start bit and 1 stop bit and 8N1 8 data bits no parity 1 start bit and 1 stop bit O Verify that the communications software is in terminal direct connection or local mode 51 DataMate V 34 Setup and Operation Guide Check the Modem Settings 2 Make sure that the modem s option settings match the requirements of your
51. ost The setup string depends on whether your modem is originating or answering Note In these setup commands use the N2 command to indicate V 34 fallback speeds If you want V 32 fallback speeds use N3 24 DataMate V 34 Setup and Operation Guide Communicating with Another DataMate V 34 Originating modem Type ATSLIN2538 1608W ENTER Answering modem Type AT amp LIN2S38 2248W ENTER If using Dial Backup Originating modem Type AT amp LIN2S38 161 amp W ENTER Then Type AT amp 20 telephone number of answering modem ENTER Answering modem Type AT amp LIN2S38 2258W ENTER Communicating with an ALM 3239 or ALM 3268 Originating modem Type AT amp LIN2S38 162 amp W ENTER Answering modem Type ATSLIN2538 2268W ENTER If using Dial Backup Set the DataMate V 34 for answer only Register S38 Answering modem Type AT amp LIN2S38 227 amp W ENTER Communicating with an ALM 3223 Originating modem Type AT amp LIN3S38 L60 amp W ENTER Answering modem Type AT amp LIN3S38 2248W ENTER If using Dial Backup Set the DataMate V 34 for answer only Register S38 Answering modem Type AT amp LIN3S38 2258 amp W ENTER 25 DataMate V 34 Setup and Operation Guide Synchronous Leased Line This application is for synchronous operation to a terminal or a cluster controller The setup string depends on whether your modem is originating or answering Note In these setup commands use the N2 command to indicate
52. ouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and the receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help Changes or modifications to this equipment not expressly approved by Racal Datacom can void the user s authority to operate this equipment Special Notice The instructions in this manual involving actions with the device and requiring a tool for access must be performed only by qualified service personnel A tool is defined as any implement used to facilitate a mechanical operation such as operating a fastener or similar fixing device Chaque fois que le manuel d instructions recommande d utiliser un outil pour effectuer une operation l int rieur du dispositif cette operation doit absolument tre confi e 4 un personnel de service qualifi Un outil est d fini tout dispositif utilis pour faciliter une op ration m canique p ex le fonctionnement d un organe de fixation ou autre dispositif semblable Notice to Canadian Users This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the Radio Interference Regulations of the Canadian Department of Communications Le pr sent appareil
53. p and Operation Guide Table 2 AT Commands Continued NC Auto Reliable Buffering NCO Modem does not buffer data NC1 Modem buffers all data until 200 characters have been buffered or error control is detected in the other modem C2 Like C1 but also switches to Normal operation upon receipt of a special fallback character defined by the A command amp C Data Carrier Detect amp CO Async DCD always on Sync DCD reflects the state of the carrier signal from the other modem amp C1 DCD reflects the state of the carrier signal from the other modem using Registers S9 and S10 YC Data Compression YC 0 Do not use data compression YC1 Use data compression whenever error correction is used Dial P3 No parameters Refer to Table 3 for dial control characters Data Terminal Ready The modem ignores DTR If KOO or amp Q1 are set and the modem is on line the modem goes into Command mode and issues an OK response message If amp Q2 or amp Q3 are set the modem hangs up the telephone line and issues an OK response message Auto answer is disabled as long as DTR stays off The modem hangs up the telephone line and issues an OK response message Auto answer is disabled as long as DTR stays off The modem resets Command Mode Character Echo Disables Command mode echo Enables Command mode echo On Line Character Echo Does not echo data sent from the DTE while on line Echoes data sent from the DTE while on line
54. pplication Asynchronous Dial Line and Faxing Your DataMate V 34 has been factory set for asynchronous dial applications because these are the most common These applications include e Accessing the Internet e Using your PC to interface with a Bulletin Board System BBS another PC user or a host site e Using applications designed to access a network i e cc Mail Remote Shiva or Novell NetWare Connect 23 DataMate V 34 Setup and Operation Guide e Using programs that allow you to control a PC from a remote location PC Anywhere Reach out Carbon Copy etc e Faxing to a fax machine or to a PC through another fax modem If the factory configuration was changed to another application you can reset it to the factory defaults by typing AT amp F amp W ENTER Synchronous Dial Line This application is for access to a host computer or network via a remote dial in The exact application depends on whether the DataMate V 34 is at the remote or central site Remote site The most common application is access to a host computer or network from a sync terminal or cluster controller Central site These applications include e Answer only from remote site sync terminal or cluster controller e Dial out to remote site sync terminal or cluster controller For either application type AT amp F amp Q 18W ENTER Asynchronous Leased Line This application is for interfacing to a terminal server network or second h
55. racter format exists NO DIALTONE No dial tone was detected when the modem took the telephone line off hook i telephone line NO ANSWER No period of silence detected This code appears only if wait for silence before dialing has been included in the dial string 5 CONNECT The modem is in the On line mode ready to 1200 transfer data The telephone line data rate is 1200 bps 44 DataMate V 34 Setup and Operation Guide Table 5 AT Command Mode Response Messages Continued Coe meso uo Code Word Code Meaning Sint seta 600 bps 2400 2400 bps 4800 4800 bps 7200 7200 bps Same as 5 except the telephone line data rate is 9600 9600 bps Same as 5 except the telephone line data rate is 12000 12 000 bps Same as 5 except the telephone line data rate is 14400 14 400 bps CONNECT Same as 5 except the telephone line data rate is 1200 75 1200 bps for transmitted data and 75 bps for received data CONNECT Same as 5 except the telephone line data rate is 75 1200 75 bps for transmitted data and 1200 bps for received data 18 CONNECT Same as 5 except the telephone line data rate is 16800 16 800 bps 19 CONNECT Same as 5 except the telephone line data rate is 19200 19 200 bps 20 CONNECT Same as 5 except the telephone line data rate is 21600 21 600 bps 21 CONNECT Same as 5 except the telephone line data rate is 24000 24 000 bps 22 CONNECT Same as 5 except the telephone line data rate is 26400 26 400
56. sted provide this information to your telephone company The REN is useful to determine the guantity of devices you may connect to your telephone line and still have all of those devices ring when your number is called In most but not all areas the sum of the RENs of all devices should not exceed five 5 0 To be certain of the number of devices you may connect to your line as determined by the REN call your local telephone company to determine the maximum REN for your calling area An FCC compliant telephone cord and modular plug is provided with this eguipment This eguipment is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68 compliant See installation instructions for details Before connecting your unit to the dial lines you must inform your local telephone company of the jack connector Facility Interface Code FIC and Service Order Code SOC required for your unit as follows Operation Jack FIC SOC Permissive RJ11C 02LS2 9 0Y The following are the associated private line port Facility Interface Code FIC Service Order Code SOC and Universal Service Order Code USOC jack for this device Port Jack FIC Metallic Private Line 2 wire JM8 02DA2 This unit cannot be used on the public coin service provided by the telephone company Connection to Party Line Service is subject to state tariffs Con tact the state public utility commission or corpora
57. t Dial 54 al If the screen displays NO DIAL TONE the modem is not receiving a dial tone Connect a telephone to the jack in place of the modem to determine if a dial tone is present If you do not hear a dial tone the telephone cable may be defective or may not be plugged into the modem s DIAL jack or the wall jack Refer to Cable Connections in this Guide If you hear a dial tone the modem may not be detecting it Try enabling blind dialing via the ATX3 command If you are dialing a stored number verify that the phone number memory location has the correct phone number programmed to it It is possible that your phone system does not support tone dialing Dial the number with pulse dialing type ATDP lt number gt ENTER DataMate V 34 Setup and Operation Guide 1 Turn on the speaker with ATM1 or ATM2 so you can hear if the modem actually dials If the modem sounds like it is dialing the phone number correctly the number may be bad or out of service If the modem dials only one digit and then stops it may not be detecting the second dial tone if there is a Win the dial string Try omitting the Wand redialing the number Modem Dials but does not Connect or Communicate the DTE displays NO CARRIER 1 There may be a problem with the remote system Try dialing another system to verify 1 The remote modem may not support error correction if you have this feature enabled Disable error correction on th
58. taMate V 34 This involves opening your communications software and entering AT commands AT Commands An AT ATtention command consists of ATfollowed by a command and ENTER These commands tell the modem what you want to do and can be either upper or lower case All commands are echoed back to the screen so you can see what you have typed After you have made all the necessary connections open your communi cations software program and type AT ENTER The screen displays OK The modem is now ready to receive AT commands If you enter a command correctly the screen displays OK If the modem does not recognize a command the screen displays ERROR 21 DataMate V 34 Setup and Operation Guide 22 Configuring the DataMate V 34 for Your Application You can use the DataMate V 34 for five basic applications e Asynchronous dial line e Asynchronous leased line e Synchronous dial line e Synchronous leased line e Faxing The following paragraphs give examples for each of these applications and show the AT commands that configure the modem for each one Remember that for each application these commands set the modem for generic universal operation To customize the modem for a specific configuration refer to Table 2 in this manual or the DataMate V 34 User s Guide Type AT ENTER to make sure the PC is communicating with the modem When the modem replies with OK enter the setup strings listed for the appropriate a
59. tion for further information If the unit causes harm to the telephone network the telephone company may discontinue your service temporarily If possible you will be notified in advance But if advance notice is not practical you will be notified as soon as possible You will be advised of your right to file a complaint with the FCC Your telephone company may make changes in its facilities equipment operations or procedures that could affect the proper operation of your xii equipment If they do you will be given advance notice so as to give you an opportunity to maintain uninterrupted service FCC Part 68 Reguirements For End Users Continued All repairs on your unit must be performed by the Racal Data Group company that manufactured the unit or by an authorized representative of that company For service information contact the appropriate Customer Support Office nearest you Contact information is listed in the front of this manual The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device including facsimile machines to send any message unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of the transmission the date and time it is sent and an identification of the business or other entity or other individual sending the message and the telephone number of the sending machine or such business
60. yne Mode Async or Sync Mode Functions the same as the amp Q command Handshake Negotiation Handshake only at the communication standard specified in Register S37 and the Bcommand Must set E0 as well Begin handshaking at the communication standard specified by the B command and Register 37 Modem automodes through V 34 rates only Recommended for leased line mode Modem automodes through V 32bis rates only Recom mended for leased line mode Error Correction Mode Buffer mode Disable error correction Direct mode Use no error control Use MNP error control Try to use MNP error control If you cannot go to Buffer mode Uses V 42 LAPM error control Uses either V 42 LAPM or MNP error control Tries to use V 42 LAPM error control then MNP error control Return to On Line Mode Returns modem to On line mode from On line Command mode during a telephone line connection Return the modem to the On line mode and retrain its data pump during a telephone line connection V 42 ODP ADP Modem does not exchange the initial ODP ADP sequence Modem exchanges the initial ODP ADP sequence Response Message Display Response messages are displayed Response messages are not displayed 39 DataMate V 34 Setup and Operation Guide Table 2 AT Commands Continued Select Asynchronous Synchronous Mode Note Using this command will affect the amp D1 command Asynchronous mode Synchronous mode 1 Hangs up if DTR
61. your feedback To better serve our customers Racal Datacom welcomes your comments concerning this manual Please take the time to fill out the following guestionnaire remove it from your manual and drop it in the mail or FAX it to us at 954 846 3935 We also welcome your comments via e mail at Internet address techdoc usa racal com Name of Manual Document No Date DataMate V 34 Modem Setup and Operation Guide 01D42B 24 A 5 97 Was the information in this manual presented in a logical order Excellent Good Fair Poor How easy was it to locate specific information Very easy Moderately easy Difficult Rate the technical level of information presented in this manual Too technical Suitable technical level Not technical enough Are technical terms clearly defined Excellent Good Fair Poor Rate the quality of the illustrations Excellent Good Fair Poor Are the manual s instructions clearly written Excellent Good Fair Poor Rate the quantity of the illustrations in this manual Too many Suitable amount Not enough Does this manual contain all the information you require Y N If not what would you suggest we add to make the manual more useful Did you find any errors in this manual Y N If yes please note the error and page number in the space provided below NAME TITLE COMPANY ADDRESS CITY STATE ZIP TELEPHONE NO TWFM 005 Rev B 0 7 1 95 Tape Here FOLD BUSINESS REPLY MAIL FIRST CLASS MAIL PERMIT NO

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DataMate™ V.34 Modem