TELink 700a/700an Installation & User Manual
Contents
1. TELink 700a 700an Installation amp User Manual gt AI Spectrio Be heard Be seen Be inspired SPECTRIO OLDSMAR FL 34677 800 584 HOLD 4653 FAX 813 354 2759 HTTP SPECTRIO COM Index OOC 767 NR EN T EEE 2 TETROR IE Ay OG SUNA yeee a N 3 SUIS ACID ET EAE E ET TT NN to A E Ostboden er 4 5 GJ 6 0 ROE ENE EEE RE EN nna tere ran rene eer ern ee 6 or 6 VINTER 7 Introduction The TELink is a professional quality telephone loadable digital audio playback device designed to provide a continuous play audio source for message on hold applications The TELink comes standard with 32 minutes of non volatile high density flash memory and offers a wealth of standard features including fax line sharing voice line sharing and distinctive ring compatibility A night answer model is also available to answer the phone after business hours and play a separate night message for callers Unpacking and Inspection Before you begin installation unpack and verify you have all the correct parts 1 TELink 1 I2VDC a 500mA power supply 1 Instruction manual 1 RCA to RCA cable 1 RJ 14 Cord 1 Surge protector grounding cable 1 1 8 Adapter 2 Wall mount screws 4 Rubber feet If you are missing any of these parts STOP and call your dealer Important Notes The grounding cable supplied must be connected from the SURGE GND terminal on the side of the unit to a known good ground Failure to do so will V2. hereunder is of merchantable quality or that it can be used or is fit for any particular purpose Buyer purchases and accepts equipment solely on the basis of the warranty here in above expressed Under no circumstances shall Spectrio be liable by virtue of this warranty or otherwise for any special indirect secondary or consequential damages to any person or property arising out of the use or inability to use the product REPAIRING OR REPLACING PRODUCT Buyer may obtain the repair or replacement of any eligible part or equipment covered under this warranty through Spectrio only Buyer is responsible for all shipping and handling charges in connection with the performance of this warranty Products returned to Spectrio must be securely packaged to prevent damage in transit freight prepaid and insured for replacement value A return authorization number assigned by Spectrio must be clearly marked on the outside of the shipping container Proof of purchase must accompany shipment Items delivered to Spectrio without a return authorization clearly marked on the outside of the shipping container and or without proof of purchase is refused CONTACT Please contact Spectrio at the address and phone number below to receive a return authorization number and to arrange for the repair or replacement of a flawed part covered by this warranty Please indicate the Product s serial number in all correspondence or a RMA authorization number in the absence of a ser
3. original purchaser Buyer that the Product sold is free from defects in material and workmanship at the time of purchase The warranty period begins at the time of Product s original purchase by the first end user The warranty applies for five 5 year from the original date of purchase or as long as the product is owned by the original purchaser whichever comes first Included in the warranty are parts and labor Buyer must provide written notice to Spectrio of any defective part or conditions within the warranty period If the defect 1s not the result of improper use service maintenance or installation and if the equipment has not been otherwise damaged or modified after shipment Spectrio or its authorized representative shall either replace or repair the defective Product at Spectrio s option No credit shall be allowed for work performed by Buyer or unauthorized parties Out of warranty repairs are invoiced at the current Spectrio hourly rate plus the cost of parts shipping and handling In the event that the product serial number is missing or has been tampered with in any way the foregoing warranty is void and without effect and Spectrio shall have no liability whatsoever on account of defects to such product LIMITATIONS Except as stated above there are no warranties expressed or implied that extend beyond the specifications for the product Spectrio expressly disclaims any warranty express or implied that equipment sold
4. NK FAST and the phone line becomes unavailable for incoming and outgoing calls no dial tone will be present After a successful download the STATUS LED remains on SOLID If there is no on hold audio verify all connections against the installation procedure used and try again If there Is still no on hold audio contact your servicing dealer Troubleshooting Possible Reason Status LED OFF Power pack not plugged in or on a switched outlet Status LED BLINKING SLOW LED BLINKING SLOW No No audio on unit No audio on unit unit EE EN LED BLINKING FAST Unit in communication mode New audio being downloaded MOH message not playing Check volume output level by adjusting the VOLUME Check OUTPUT connection from unit to phone or P system Try switching between the 8Q and 60002 OUTPUT connections Popping audio File was encoded using too high of a bit rate File incompatible with unit File audio starting too close to beginning of file Distorted audio Check to make sure volume is not too high Try switching between the 8Q and 60002 OUTPUT connections File incompatible with unit TELink does not answer update Check to make sure telephone line is connected to LINE IN Check to make sure line is operation with normal phone Verify NO OTHER DEVICES are connected prior to the TELink Line Connected to TELink not working The TELink may be in communication mode Check STATUS LED Limited Warranty TERMS Spectrio warrants to the
5. OID the warranty of this product This unit MUST BE be installed directly to the incoming telephone line with no other telephone equipment connected prior to the LINE IN connection on the rear of the unit This includes phones faxes credit card terminals alarm systems etc TELink Layout Summary Front of Unit A Vv C SPEAKER imi imi imi mi VOLUME UP amp DOWN SWITCH Used to control the 8Q and 600Q output level of the stored messages NIGHT SWITCH This switch manually turns the NIGHT MODE to either ON OFF or Scheduled NIGHT LED Indicates units NIGHT ANSWER status STATUS LED Indicates units operational STATUS SPEAKER The SPEAKER switch can be turned ON and OFF to monitor audio playback The switch has no effect on the audio output connections on the rear of the unit Switch should normally be kept OFF Rear of Unit MADE IN USA LINE 1 LINE 12VDC IN OUT 500mA OUTPUT o SURGE GND Connects to the buildings electrical ground LINE IN Connects to the incoming telephone line LINE OUT Connects to phone or fax SQ and 6000 OUTPUT This jack connects to the INPUT of the phone systems MOH port or PA system Depending upon the systems impedance use either the 8Q or 600Q jack DO NOT USE BOTH 12VDC This is where the supplied 12VDC a 500mA power pack is connected Installation The TELink should be installed using the following steps Step I Wall or shelf mount the unit Scre
6. The Spectrio TELink conforms with the following standards in accordance with the EU Safety EMC Emissions amp EMC Immunities EN 60950 1 2001 EN 55022 1998 for Class A EN 55024 1998 A1 2001 A2 2003 EN 61000 4 2 1995 A1 1998 EN 61000 4 3 1995 EN 61000 4 4 1995 EN 61000 4 5 1995 EN 61000 4 6 1996 EN 61000 5 11 1994
7. e a phone line with a fax machine saving the expense of having to install a separate line In a Fax Share installation the TELink only answers calls from the servicing dealer and does not interfere with incoming or outgoing fax transmissions The fax machine MUST BE SET to answer on two or more rings than what the TELink 1s set to answer on Fax Share cannot be used together with Night Answer Night Answer The Night Answer feature provides the capability to store a separate night answer message in addition to the standard MOH message When the Night Answer feature is activated the TELink will answer incoming calls and play the informational Night Answer message to the caller After the night message has played then the caller will be disconnected automatically and unit will be ready for next call Two Night Answer modes are available Scheduled The Night Answer message can be scheduled by the servicing dealer to turn on and off automatically once per day on a seven day calendar Sample schedule Night Answer turns OFF at 9am and ON at 5pm Monday Friday with no ON or OFF time scheduled for Saturday and Sunday Under this schedule Night Answer IS active during non business hours Spm 9am and all weekend long Manual Not Recommended Night Answer can be turned ON or OFF on demand by pressing the NIGHT button on the front panel Ifa Night Answer schedule is present this will override it If you manually turn Night Answer ON or OFF it will r
8. emain in that state until you cancel it by pressing the NIGHT button again IMPORTANT If Night Answer is turned ON manually you must remember to turn it OFF when you want calls to ring through normally Until Night Answer is turned OFF the TELink will continue to answer calls play the Night Answer message then hang up DO NOT forget to turn Night Answer OFF at the desired time When using Night Answer it is extremely important that the TELink is installed on the first phone number that the phone system answers on Because this line is likely to be the most heavily used the servicing dealer may encounter difficulty busy line when trying to call the unit Therefore it is recommended that the initial installation and subsequent downloads be scheduled during times when the line is not likely to be in use during non business hours The NIGHT LED on the front of the TELink indicates the current ON OFF status of the Night Answer feature NIGHT LED Indication Night Answer ON Manual Mode OFF Night Answer OFF Manual Mode BLINKING SLOW Night Answer OFF Scheduled Mode BLINKING FAST Night Answer ON Scheduled Mode Operation After installation is complete a download may be required Check the STATUS LED on the front panel STATUS LED Indication Nora ORG dns ARP BLINKING SLOW BLINKING FAST Communications Mode Loading Audio During communications sessions between the TELink and the servicing dealer the STATUS LED will BLI
9. ial number Spectrio 720 Brooker Creek Blvd Ste 215 Oldsmar FL 34677 Phone 1 800 584 4653 COPYRIGHT NOTICE Unauthorized or unlicensed use of copyrighted audio content 1s illegal and Spectrio takes no responsibility for such action by the user of this equipment FCC Part 15 This equipment has been tested and found to comply within the limits for a Class A digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of the equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct interference at his own expense In order to maintain compliance with FCC regulations shielded cables must be used with this equipment Operation with non approved equipment or unshielded cables is likely to result in interference to radio amp television reception Changes or modifications not expressly approved by Spectrio could void the users authority to operate the equipment IC ES 003 This Class A digital apparatus complies with Canadian ICES 003 C et appareil num rique de la classe A est conform e a la norme NMB 003 du Canada CE CONFORMITY
10. ws and rubber feet are supplied in the accessory kit Step 2 If connecting to an amplifier make sure it is turned OFF for this part of the installation Step 3 Connect the supplied grounding wire from the SURGE GND terminal to the buildings electrical ground Step 4 Connect a RCA cable supplied in the accessory kit to the OUTPUT jack on the rear of the unit Depending upon the required impedance use either the 8Q or 600Q output RCA jack Connect the other side to the MOH port on the phone system PA system or speaker Step 5 Connect the incoming line to the LINE IN then connect the LINE OUT to a PHONE FAX or KSU Step 6 Attach the included power pack to a wall or power strip receptacle then attach the other end to the jack on the rear of the unit labeled 12VDC Step 7 If any amplifiers were turned OFF during installation then turn them back ON now Step 8 Adjust the volume level while on hold using up and down VOLUME buttons on the front of the unit Depending upon the application either call into the phone system and be placed on hold OR listen to the PA systems speakers to fine tune volume If volume controls are locked then the servicing dealer may need to assist with this step MADE IN USA LINE LINE Wiring Diagram Building Ground Incoming Telco Line Phone Fax or KSU To MOH or PA System Use 8Q or 600Q Installation Optional Features Fax Share The Fax Share feature allows the TELink to shar
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