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User Manual - I

1. Authentication Type Click on the drop down arrow to select either CHAP or PAP protocol Server UDP Port Custom UDP Port Click on the drop down arrow to select whether you would prefer using standard RADIUS TCP port 1812 the legacy RADIUS TCP port 1645 or type in your own user defined port in the Custom UDP Port field Remote Accounting Custom Accounting Port Click on the check box to send authentication events to a RADIUS accounting server if so type the TCP port should be used for transmitting events in the Custom Accounting Port CHAPTER 4 ADMINISTRATIVE FUNCTIONS 59 Returning User Group Information via RADIUS When a RADIUS authentication attempt succeeds IP Reach determines the permissions for a given user based on the permissions of the user sg group Y our remote RADIUS server can provide these user group names by returning an attribute implemented as a RADIUS FILTER ID The FILTER ID should be formatted as follows Raritan G GROUP_NAME where GROUP_NAME 1s a String denoting the name of the group to which the user belongs RADIUS Communication Exchange Specifications IP Reach sends the following information to RADIUS server in an authentication query ATTRIBUTE DATA USER NAME The user name entered at the login screen USER PASSWORD In PAP mode the encrypted password entered at the login screen CHAP PASSWORD In CHAP mode the CHAP protocol response computed from the password and the CHAP chall
2. APPENDIX A SPECIFICATIONS 63 Appendix A Specifications TEM AVERY COS WEIGHT WxDxH IPR TR361 2U 19 Rackmount Case 28 21bs 110 220V auto switching 19 W x 21 25 D x 3 5 H 12 79kg 50 60 Hz European 482 mm W x 540 mm D x 89 mm H IPR TR362 2U 19 Rackmount Case 28 6lbs 110 220V auto switching 19 W x 21 25 D x 3 5 H 12 97kg 50 60 Hz European 482 mm W x 540 mm D x 89 mm H IPR TR364 2U 19 Rackmount Case 29 4lbs 110 220V auto switching 19 W x 21 25 D x 3 5 H 13 34kg 50 60 Hz European 482 mm W x 540 mm D x 89 mm H IPR M1 1U 19 Rackmount Case 110 220V auto switching 17 W x 10 4 D x 1 75 H 50 60 Hz European 431 mm W x 264 mm D x 44 mm H IPR M2 1U 19 Rackmount Case 110 220V auto switching 17 W x 10 4 D x 1 75 H 50 60 Hz European 431 mm W x 264 mm D x 44 mm H Remote Connection Network 1OBASE T 100BASE TX Ethernet Modem 56K modem included TR Series Dedicated Modem Port M Series Protocols TCP IP UDP SNMP Raritan Remote Client RRC Software Operating System Requirements Windows XP NT ME 2000 KVM Input Keyboard PS 2 Mouse PS 2 Video VGA Supported Resolutions Text Modes 1024x768 60Hz 640x480 60Hz 1024x768 70Hz 640x480 72Hz 1024x768 75Hz 640x480 75Hz 1024x768 85Hz 640x480 85Hz 1152x864 60Hz 800x600 56Hz 1152x864 75Hz 800x600
3. E Ea Patten Deen D fm Z sga 150 168 50255 Ex Data Moie 4635552511 30 Li Headquarters 192 168 50 173 E Akron AB Flack i Webberi A Rack _FiePontiennrs E ian 01 fa Horis 150 168 50 193 a Ey IP esch 12 16050143 a Ey Peach 15 168 50 208 a Ey IP iesch 192 16050 207 a Es Desch 10216850 213 D Ze Sen Franconi 16050 134 9 ig TestLeb 192 168 50 251 Adan So Pah E ru Path E HPI E hH Paha E Se al Port Remote Desktop Area 26 IP REACH USER MANUAL Single Mouse Mode Dual Mouse Mode When remotely viewing a Target Server that uses a pointing device by default you will see two mouse pointers within the Remote Desktop area of the Raritan Remote Client window The Raritan Remote Client mouse pointer generated by the operating system on which RRC is running slightly leads the Target Server s mouse pointer during movement a necessary result of digital delay On fast LAN connections however some users prefer to disable the Raritan Remote Client mouse pointer opting to view only the Target Server s mouse pointer during operation To toggle between these two modes use the lt CtrI Alt X gt hotkey or press the Single Mouse Pointer mode icon in the RRC Toolbar Note For better alignment between the two mouse pointers in dual mouse mode click on the Synchronize Mouse button on the RRC Toolbar or simultaneously press the keys lt CtrI Alt S gt This will force a realignment of the two mouse pointers If yo
4. Raritan offers two IP Reach model lines the TR Series and the M Series Both model lines offer the same feature set and high performance However the TR Series offers the following hardware benefits demanded by carrier grade class applications Dual Redundant Power Supply Dual Failover Ethernet Controllers Upgradeable Port Density up to four ports Integrated Modem 2U Rack Height CHAPTER 2 INSTALLATION 5 Chapter 2 Installation Configuring Target Servers Before installing IP Reach first configure any target servers that you wish to access via IP Reach in order to ensure optimum performance as outlined below Note that the following configuration requirements apply only to target servers not to the computers that you will be using to access IP Reach remotely see Chapter 1 Introduction Terminology Server Video Resolution For optimal bandwidth efficiency and video performance target servers running graphical user interfaces such as Windows X Windows Solaris and KDE should be configured with desktop backgrounds set to a predominantly solid light colored graphic Backgrounds featuring photos or complex gradients should be avoided Ensure that the server s video resolution and refresh rate are supported by IP Reach and that the signal is non interlaced IP Reach supports the following video resolutions Text Modes 640x480 60Hz 1024x768 60Hz 640x480 72Hz 1024x768 70Hz 640x480 75Hz 1024x768 75Hz 6
5. Use the lt Tab gt lt T gt or lt gt keys to select a user from the Add Change or Delete User Accounts screen who is currently remotely logged in to IP Reach Logged in YES and press the letter lt L gt to log off the selected user IP Reach will ask you if you are sure that you want to log off this user e Y Yes The selected user will be logged off of IP Reach and the remote session will end IP Reach will return you to the Add Change or Delete User Accounts screen showing all user profiles with the selected user no longer listed as logged in e N No IP Reach will return you to the Add Change or Delete User Accounts screen showing all user profiles with the selected user still listed as being logged in CHAPTER 4 ADMINISTRATIVE FUNCTIONS 61 View IP Reach Status The IP Reach Event Log screen shows a log file containing information about IP Reach log in and connection activities This Event Log stores IP Reach events such as user login or logout bad login attempts Admin login and logout at the IP Reach Admin console Admin changes to the system configuration Admin user profile additions changes or deletions modem activity system startup and shutdown and all errors that occur with the date and time of each event Please see Appendix D Troubleshooting for a listing of error codes with their meaning and suggested solution Up to 2 048 events can be stored in one log file IP Reach also auto recovers from fat
6. 60Hz 1280x1024 60Hz 800x600 72Hz 800x600 75Hz 800x600 85Hz 64 IP REACH USER MANUAL Cable Specifications Standard RJ11 based phone cord to connect modem to a phone line provided Category 5e UTP cable to connect to network TR Series only KVM Switch Specifications Supports KVM switches utilizing an On Screen User Interface including Raritan s Paragon Z Series MasterConsole MX and MasterConsole II product lines Output Specifications Local Access Console PS 2 Keyboard PS 2 Mouse HD15 Video Local Admin Console PS 2 Keyboard HD15 Video APPENDIX B SNMP FEATURES 65 Appendix B SNMP Features For convenient monitoring with standard network management systems such as HP OpenView or IBM Tivoli software solutions IP Reach features an SNMP agent with standard MIB2 support IP Reach responds to SNMP GET requests with standard MIB2 variables although for security reasons only a subset of the variables are provided 66 IP REACH USER MANUAL APPENDIX C FREQUENTLY ASKED QUESTIONS 67 Appendix C Frequently Asked Questions QUESTION What 1s IP Reach How does IP Reach work What level of control does a IP Reach remote user have over attached Target Servers Remote Access Software has been available for a long time What makes IP Reach different What remote access connection methods can IP Reach accommodate What types of computers can IP Reach remotely control Is speci
7. D Ze an Firet 19 164 50 1351 a M ee O81 EAA cnm mS TT A Collantes the coke me lo parada opima patune ard parlar 3 On the RRC Menu Bar select Video gt Calibrate Color to perform the color calibration CHAPTER 3 RARITAN REMOTE CLIENT RRC 35 Remote Serial Control In addition to remote KVM console access IP Reach also offers users the convenience of accessing a serial console via web browser as well Any serial console supporting VT100 emulation may be connected to the SERIAL IN port found on the back panel of IP Reach and accessed using the Raritan Remote Client Physical Connection The SERIAL IN port found on the back panel of IP Reach is a DB9 Male connector with a standard RS 232 DTE pin out M Series SERIAL IN Port ADMIN CONSOLE ai User Port 1 ARAARA UUUUUY ie oe a a L uui G ES Tel Line User Port 2 User Port 3 e Jo Jo Ki User Port 4 S TR Series SERIAL IN Port In order to connect your serial device to the IP Reach SERIAL IN port be sure to use e A straight through serial cable for connecting DCE consoles e A null modem serial cable for connecting DTE consoles Remote Connection To open a remote connection to the serial console connected to your IP Reach SERIAL IN port dou
8. c Type the time of inactivity in seconds that should pass before the server times out in the Server Timeout seconds field d Type the IP addresses of your primary and secondary remote authentication servers in the Primary Server IP and Secondary Server IP fields 5 If you selected LDAP as your remote authentication protocol please read the next section Implementing LDAP Remote Authentication to complete the fields in the LDAP panel of the Remote Authentication window If you selected RADIUS please skip to Implementing RADIUS Remote Authentication to complete the fields in the RADIUS panel of the window MLDAP fl pes H oo Standard LDAP Port Server Port Base Dn Base Search IP FBeach v3 20 59 Name A Authentication and Accounting Enable Fema saie 0 a A EEN Standard LDAP Port to toggle the options D I IP REACH USER MANUAL 6 If you are appointing Remote Accounting in the Authentication and Accounting screen lt TAB gt to the Enable Remote Accounting field and press lt SPACE BAR gt to toggle to RADIUS IP Beach v3 0 59 Name IPE Joel IF Address 19 2 16 8 51 150 Enable Remote Authentication NONE Enable Pemote Accounting RAD TITS Standard Port 1813 o toggle the options 7 When finished press lt ENTER gt to save your changes or press lt ESC gt to exit without saving Remote Authentication configurations implementing LDAP Remote Authentication Remin
9. ports and connect the other end of the CCP cable to corresponding PS 2 keyboard mouse and VGA video ports of the KVM switches or servers to which you wish to provide remote network access 10 IP REACH USER MANUAL KVM Output Local Access Console Ports optional Connect a PS 2 keyboard mouse and multisync monitor to these ports if you want local direct analog access to the servers or KVM switches connected to the corresponding KVM In ports Note For IP Reach Model M2 the Local Access Console attached to a KVM Out Port will view the KVM switch or server attached to the corresponding KVM In Port number For example the User Console attached to KVM Out Port 1 will view the KVM switch or server attached to KVM In Port 1 Dedicated Modem Port optional IP Reach M Series models feature a dedicated modem port By attaching a standard external serial modem to this port users may retain remote access to IP Reach when the LAN WAN is unavailable Em KVM 1 8 our DB9 DTE Straight thru not null modem serial cable Bug Pe to analog telephone line External Serial Modem Use a standard straight thru serial cable to connect IP Reach to your external serial modem Then connect the Tel Line port of your modem to an analog phone line see your external serial modem s documentation for more details Serial Input Port optional Serially controlled devices VT100 terminal emulatio
10. Bar Device Configuration Backup and Restore By selecting Tools gt Save Device Configuration and Tools gt Restore Device Configuration on the RRC Menu Bar Administrative users may download and upload complete IP Reach configurations to their local computers for archiving CHAPTER 3 RARITAN REMOTE CLIENT RRC Or Log Files IP Reach provides detailed activity logs for troubleshooting purposes which may be downloaded to your local computer for viewing reporting and analysis On the RRC Menu Bar select Tools gt Save Activity Log or Tools gt Save Diagnostic Log 38 IP REACH USER MANUAL CHAPTER 4 ADMINISTRATIVE FUNCTIONS 39 Chapter 4 Administrative Functions Accessing the Administrative Functions Access and execute Administrative functions via local admin console or via remote administration Only administrators users with administrative privileges can access the IP Reach Administrative Menus Local Admin Console IP Reach 132 168 50 173 admin Power ON the IP Reach unit via the power switch on the back of the unit Note The default IP Reach login user name is lt admin gt with the password lt raritan gt This user has administrative privileges Passwords are case sensitive and must be entered in the exact case combination in which they were created The default password lt raritan gt must be entered entirely in lowercase letters To ensure security change the default username password as
11. Below is a list of location codes the last four digits of an error code and their meanings ERROR CODE LAST 4 DIGITS 0001 0003 0004 MEANING Memory allocation error Could not read the configuration file on startup The file may be corrupt the file system may be damaged or the config file might be from an older version of IP Reach The config file was missing This may be the first time you have started IP Reach or the file system has become corrupt The config file could not be saved The file system may be corrupt or the hard drive may not be responding Memory allocation error Memory allocation error Could not find the frame grabber card Frame grabber card is not responding correctly Memory allocation error Memory allocation error RECOMMENDATION Reboot IP Reach Make sure the BIOS memory test recognizes at least 64MB of RAM If the problem persists restore the software and file system from the Recovery CD ROM Reenter the configuration information and reboot If the problem continues restore the software and file system from the Recovery CD ROM Reenter the configuration information and reboot If the problem continues restore the software and file system from the Recovery CD ROM Retry but if the problem persists restore the software and file system from the Recovery CD ROM Reboot IP Reach Make sure the BIOS memory test recognizes at least 64MB of RAM If the
12. Dual Mouse Mode cocoocccccnncccccccconcconnnccnnonononcnononnnononnnnnnnennnnnnnos 26 FU Sereen Oe EE 26 Selecting Servers with a KVM Switch occccccccccoccnncccnccccnooonnccnnncononnonnnononnnononannennnnnononenans 27 Keyboard MACOS cria ee 28 OConnecthonand Video Properties EE 31 COOMA ra EE 34 ji TABLE OF CONTENTS Remote Serial COn a 35 PAY SICA GOMMEC IO a Mo deah Meet dGnataamces alee iad cata tee 35 A saa a a a a a 35 Ghandno Senai Settings EE 36 Remolie Device AdMINISTA ION ves dada 36 Gontigura tion MEUS as 36 Firmware UDaradestistcio ici iio leido dela ele 36 VA A A AS 36 Device Configuration Backup and Restore ooonccncccccnonccnnccccnconcncnnancnnnnonnnnnnnnnnnnanennnnnancoss 36 LEO FNS Se A A O anttuammneciue nana 37 Chapter 4 Administrative Functions csssssssnnnnnensnnneneccnnnnnnnnsessss OOD Accessing the Administrative FUNCTIONS srias ia aa 39 L cal Admin Console Gessi aa i 39 Remote Admin GONnsolO sarerea eaea lt pin 40 Navigating the Administrative Menus 40 NetWork COnigurati Niro 41 Path GS OMMO URANO EE 42 SECUMUY CONIU ON eet See Ee 45 PETIONM AICS MMS e o ea nie id od 47 Remote Authentication Users Groups and Access Permissions sneannnennennnneneennnnenenne 48 A E ncenas east eaieate an easedaade 48 Relationship between Users and Group Entries oooccccnnnccccconnccnnnnccnononancnnnnnnnnononannnns 48 Create or Change Group Accounts ooooooncccnnncccc
13. Modems require an analog telephone line modem connection to IP Reach over a PBX line Can I use IP Reach within IP Reach can be used in any computer network that supports TCP IP my local network When does IP Reach use Both TCP and UDP are used by IP Reach However TCP is essential TCP UDP whereas UDP is optional UDP is used only for one IP Reach feature automatic detection browse of IP Reach units in a subnet see Chapter 3 Raritan Remote Client RRC Navigator If you do not employ the browse feature and by extension are not using DHCP then IP Reach will only communicate using TCP APPENDIX D TROUBLESHOOTING 69 Appendix D Troubleshooting Problems and Suggested Solutions REMOTE CONNECTION SOLUTION PROBLEMS I cannot connect to IP Reach Ensure that you have specified the modem device for your Remote PC in via dial up modem the Add Connection Window Dial up type connection modem field Although concurrent connections may be enabled either globally or individually the modem in IP Reach will only accommodate one remote connection at a time ensure that someone else is not already connected via modem Ensure that your user profile has modem access enabled and that IP Reach is configured to enable a modem interface on the Network Configuration Screen Ensure that the communication port chosen by the network administrator on the Network Configuration screen matches the port set in your
14. connection profile I cannot connect to IP Reach Re check the IP settings for IP Reach from the IP Reach Admin Console via LAN WAN or Internet or remote Admin Console window Accessing the Network Configuration screen ensure that the IP addresses set for IP Address Subnet Mask and Default Gateway are still set correctly per your Network Administrator s instructions Ensure that your user profile has network access enabled and that IP Reach is configured to enable a network interface Ensure that the communication port chosen by the network administrator on the Network Configuration screen matches the port set in your connection profile Ensure that the network configuration is correct by sending a PING from the Remote PC to IP Reach I cannot connect to IP Reach Re check the IP settings for IP Reach from the IP Reach Admin Console via Web Browser or remote Admin Console window Accessing the Network Configuration screen ensure that the IP addresses set for IP Address Subnet Mask and Default Gateway are still set correctly per your Network Administrator s instructions Ensure that your user profile has Web Browser access enabled and that IP Reach is configured to enable Web Browser I cannot connect to IP Reach Ensure that you are using a valid and correct user name and password and seem to be stuck at the Ensure that you are typing user name and password in the exact upper Login window and lowercase
15. modem or network With each new video image viewed IP Reach automatically re syncs and aligns the mouse pointers Wait a few seconds after switching to each new video image for automatic re calibration to take place and the two mouse pointers will line up with each other If you do not wish to wait for this auto calibration or you find the two mouse pointers out of sync at any time click Synchronize Mouse or simultaneously press the keys lt Ctrl Alt S gt This will manually re align the two pointers Adjust the motion of the Target Server Mouse Pointer For Windows 2000 based Target Servers set the mouse motion speed on each Target Server to the middle speed setting between slow and fast and the mouse motion acceleration speed on each Target Server to lt off gt or lt none gt For Windows 95 98 and NT based Target Servers set the mouse motion speed on each Target Server to the slowest setting Color Settings are not optimally calibrated Run the Automatic Color Calibration Routine in Chapter 3 Raritan Remote Client Color Calibration 12 MOUSE PROBLEMS The larger IP Reach Mouse Pointer does not track or is not in sync not aligned with the smaller Target Server Mouse Pointer IP Reach is not accepting my mouse IP Reach Mouse Pointer and the Target Server Mouse Pointer do not sync up in certain Windows NT Administration screens like the NT log on screen TARGET SERVER PROBLEMS When I reboot a Target Se
16. Limit No Limit e Pause video stream for idle users Pausing the flow of video data during periods of prolonged inactivity will prevent an inactive user from needlessly consuming bandwidth Never default Video data will continually be sent to Remote PC constantly updating the screen even if the remote user is Idle sending no active input to IP Reach After 5 15 30 60 or 120 minutes Video data flow to the Remote PC will pause after the selected time period has passed with no active input from the Remote PC e Maximum total Bandwidth usage Sets an upper limit to the amount of bandwidth that can be consumed by this one IP Reach unit No Limit default IP Reach can consume as much bandwidth as needed 10 5 2 or 1 megabit or 512 256 128 kilobit Total bandwidth available to be consumed by this IP Reach unit is limited to the selected quantity The lower the bandwidth allowed the slower the performance that may result e Maximum Bandwidth per user Sets an upper limit to the amount of bandwidth that can be consumed by each user logged onto this one IP Reach unit Note The availability of concurrent remote access is determined by the global setting PC Share Mode on the Security Configuration screen or individually by user profile through the Keyboard and Mouse Control and Concurrent Access Mode settings on the User Account Settings screen Control of IP Reach and a connected Target Server is based on first active keyboa
17. Path or KVM configuration they wish to access upon IP Reach login Up to two users can connected to each KVM configuration IP Reach will automatically assign the next open channel on the selected path to each user Target Servers Target Servers KVM en 14 Two Paths Two Ports Each Two Paths Three Ports One Port 3 1 Users must select the Path or KVM configuration they wish to access upon IP Reach login Up to three users can connect to the first Path KVM configuration and IP Reach will automatically assign the next open channel on the selected path to each user Only one user can connect to the second Path KVM configuration Tages sele Target Servers KVM Switch KVM Ports 1 4 Two Paths Three Ports and One Port AIP REACH USER MANUAL Three Paths Two Ports One Port One Port 2 1 1 Used when IP Reach is connected to three KVM switch configurations There are three main paths one to each KVM configuration Users must select the Path or KVM configuration they wish to access upon IP Reach login Up to two users can connect to the first Path KVM configuration and IP Reach will automatically assign the next open channel on the selected path to each user Only one user can connect to each of the remaining Paths KVM configurations oi y id ed w Target Servers II VM Switch KVM Ports 1 4 Three Paths Two Ports One Port and One Port Four Paths Used when IP Reach is
18. Windows we selected lt Ctri Alt 1 gt c In the Keys to Press selection box select each key for which you would like to emulate key presses in the order by which they are to be pressed clicking Press Key after each selection As each key is selected it will appear in the Keys to Release selection box in the middle of the dialog box In our Minimize All Windows example we require the transmission of two keys the lt Windows gt key and the letter lt D gt key d In the Keys to Release selection box select each key for which you would like to emulate key releases in the order by which they are to be released clicking Release Key after each selection Inour Minimize All Windows example we require both keys pressed to also be released e Review the Macro Sequence text box whose contents are automatically generated to ensure that the contents accurately reflect the exact key sequence you desire Use the Remove and the arrow buttons to adjust the contents and order of your macro if necessary Add Keyboard Macro X Keyboard Macro Name Minimize All Windows Hot Key Combination CTRL ALT 1 y Keys to Press Keys to Release Macro Sequence a Keys e Press Left Windows Key Press D Release Left Windows Key Release D B G D E F G H l J K L M ES Bess Key Release key Clear Cancel 30 IP REACH USER MANUAL 5 After clicking OK the Keyboard
19. also function as a RADIUS client In addition all Raritan KVM Switches that feature an On Screen User Interface OSUI come with a complete security scheme requiring user name and password access to Servers as designated by the network administrator Can I customize IP Reach Yes A variety of fine tuning procedures are available Automatic Color to enhance performance calibration KVM On Screen Display tuning and Target Mouse Pointer relative to my specific adjustments all serve to enhance IP Reach performance KVM configuration Can I customize IP Reach Yes IP Reach offers a variety of performance enhancements to optimize a to enhance performance chosen connection method Color Depth Progressive Update and Internet with regard to different Flow Control are just a few of the adjustment options available to speed remote access methods response time Color Depth for example can be adjusted all the way down and situations to black and white to decrease the data load during an emergency midnight modem connection to mission critical servers over low bandwidth Can I use IP Reach in a Yes P Reach fits into most any network configuration utilizing standard VPN TCP IP The network administrator simply adds IP Reach as a node on the network via the IP Reach Admin Console What is the slowest IP Reach offers scalable performance based on bandwidth available down connection IP Reach can to 20kbps handle Can I perform a Dial up No
20. at least 64MB of RAM If the problem persists restore the software and file system from the Recovery CD ROM 0020 Could not listen to the TCP Reboot IP Reach Make sure the BIOS memory test read socket recognizes at least 64MB of RAM If the problem persists restore the software and file system from the Recovery CD ROM 0021 TCP listen process failed Reboot IP Reach Make sure the BIOS memory test recognizes at least 64MB of RAM If the problem persists restore the software and file system from the Recovery CD ROM 0022 UDP listen process failed Reboot IP Reach Make sure the BIOS memory test recognizes at least 64MB of RAM If the problem persists restore the software and file system from the Recovery CD ROM 0023 SSL write failed Reboot IP Reach Make sure the BIOS memory test recognizes at least 64MB of RAM If the problem persists restore the software and file system from the Andy 00 3 L00 76 IP REACH USER MANUAL ERROR CODE MEANING RECOMMENDATION LAST 4 DIGITS 0024 SSL read failed Reboot IP Reach Make sure the BIOS memory test recognizes at least 64MB of RAM If the problem persists restore the software and file system from the Recovery CD ROM 0025 Memory allocation error Reboot IP Reach Make sure the BIOS memory test recognizes at least 64MB of RAM If the problem persists restore the software and file system from the Recovery CD ROM 0026 0029 Resource allocation error Reboot IP Reac
21. being sent RRC each time it detects a change in video resolution or refresh rates at the Target Server 34 IP REACH USER MANUAL Color Calibration Automatic Color Calibration adjusts the color settings on IP Reach to reduce excess color noise and data during digitization of video images This data streamlining will increase the operational performance of IP Reach particular color accuracy A very simple procedure to execute Color Calibration should be performed if the color levels hue brightness saturation of transmitted video images do not seem accurate Because IP Reach color settings remain static and do not change when switching from one Target Computer to another performing this Color Calibration routine once on a single representational Target Server will benefit all connected Target Servers To Perform Color Calibration 1 Open a remote KVM connection to any server running a graphical user interface 2 Ensure that a solid white color covers approximately 15 or more of the target server s desktop One simple way to accomplish this 1s to open the Notepad application and maximize its window size isis Nanne Cian Hesia PM OP Meach ai VALSA FI Meck Finder E GE der Wijen om Ed 2 Du Petr Denes _ dE Liew ated Poiret fa Ba Asia FE La EZ Da Hoces ES S24 1 AL Hesckasgpeg 14 114201411 Gen Ml Pacht ea E sten DEA hirde DU 16801 Leg a Ba Miesch 1100 10 50 187 a Dn Peach 150 168 50 207 a Ey Besch 150 165 50 513
22. connected to four KVM configurations or four individual servers There are four main paths one to each KVM configuration or server Users must select the Path or KVM configuration they wish to access upon IP Reach login Only one user can connect to each Path KVM configuration Target Servers Target Servers TT TTT KVM Switch KVM Switch Target Servers Four Paths One Port for Each Path CHAPTER 4 ADMINISTRATIVE FUNCTIONS A5 Security Configuration Name IPR Joel IP Address E E Lep 51 150 Security Configuration SCH ISL authentication data encryption _ J ore NO YES FC Share Mode After 5 minutes e Encryption mode Toggle through the choices and select the desired level of encryption for initial connection authentication and remote session video data transfer No encryption No encryption or security Neither the initial connection authentication nor remote video data transfer is encrypted SSL authentication NO data encryption This mode secures user names and passwords but not KVM data 128 bit Secure Socket Layer SSL protocol provides a private communications channel between IP Reach and the Remote PC during initial connection authentication No encryption security in place during remote KVM data transfer SSL authentication data encryption default This mode secures user names passwords and KVM data 128 bit Secure Sockets Layer SSL protocol provides a private communications ch
23. enables a Japanese keyboard at the Remote PC and also requires a Japanese keyboard to be set at the Target Server The interface information remains in English 4 Depending on the configuration of your PC the RRC installation program may automatically install Direct X and Microsoft Foundation Class libraries 1f required If this occurs you will be directed to restart your PC upon completing installation 5 A Raritan Remote Client icon will be added to your desktop Click on this icon to launch RRC 18 IP REACH USER MANUAL RRC Window Layout Raritan Remote Client functions are grouped into five general sections on the screen Each section will be discussed in detail further in this chapter Menu Bar Toolbar ES Raritan Remote Client Headquarters PM_IP Reach at 192 168 50 9 Rack2_FilePrintServers HAR Connection Keyboard Video Mouse Tools View Window Hep 42 4 SE Set BRS sa muaa x NC S Raritan Devices E p El Atlanta 192 168 50 252 E D s Dallas_Modem 469 555 2511 My Documents EN D ES Headquarters 192 168 50 173 B Admin 5 2 Rackl_WebServices gt B Rack2_FilePrintServers My Computer O windows Task Manager ES Serial Port 0 File Options View e Bn 05 Huntsville 192 168 50 199 E EE E o ES IP Reach 192 168 50 205 d A 168 50 CPU Usage CPU Usage History en My Network HO EN IP Reach 192 168 50 207 Places ken o ES IP Reach 192 168 50 212 d D E
24. inform IP Reach of a bandwidth constraint whereby IP Reach adapts its behavior and simply refrains from even attempting to consume more than the available bandwidth Color Depth For most administrative tasks server monitoring reconfiguring etc server administrators do not require the full 24 bit or 32 bit color spectrum made available by most modern video graphics cards Attempting to transmit such high color depths then would waste an enormous amount of precious network bandwidth Instead IP Reach can dynamically adapt the color depth transmitted to remote users in order to maximize usability in all bandwidth constraints e Progressive Update option The extremely innovative IP Reach feature of Progressive Update can enormously increase usability in constrained bandwidth environments When Progressive Update is enabled IP Reach first sends an image of the remote desktop at lower color depths and then provides higher color depth images as bandwidth allows This option is very similar in philosophy as the common World Wide Web notion of interlaced GIF files Note When Color Depth is set to Auto Select Color default Progressive Update is automated IP Reach will enable disable Progressive Update as needed disabling it for fast connections and enabling it for slow connections ER IP REACH USER MANUAL Internet Flow Control Many public WAN links are by their very nature unpredictable Packets sent over the public I
25. lt C gt keys to highlight the Configure IP Reach selection then press the 0 lt Enter gt key You may need to reboot e Press lt Ctri S gt to save changes 0 the lt Enter gt key Use the lt Tab gt lt P gt lt d gt or lt N gt keys to highlight the Network Configuration selection then press IP REACH USER MANUAL Lor CHAPTER 4 ADMINISTRATIVE FUNCTIONS 41 Network Configuration After making changes to the Network Configuration press lt Ctrl S gt to save You must reboot when all changes are complete in order to apply them Name IPE Joel j IF Address 197 168 51 150 WTP R Joel YES Auto Detect N0 19 168 51 150 255 255 255 0 LA No YES YES Enable IP Failover N0 e Name Designate a unique name for this IP Reach unit for example Miami Data Center The default name is IP Reach e Enable Ethernet Interface Designates whether IP Reach should enable its Ethernet adapter as active default YES Note Network connections must be IOBASE T or 100BASE TX Ethernet Line Speed amp Duplex Auto detect 10 Mbps Full Duplex 10 Mbps Half Duplex 100 Mbps Full Duplex or 100 Mbps Half Duplex Obtain IP address automatically DHCP YES Enables dynamic IP addressing for IP Reach Each time IP Reach boots it will request an IP address from the local DHCP server Note that this setting can make remote access to IP Reach from outside the LAN diffi
26. obtain better IP Reach mouse sync at NT Administration screens by entering the Target Server sg registry editor and changing the following settings default user mouse motion speed 0 mouse threshold 1 0 mouse threshold 2 0 SOLUTION To access a Target Server s BIOS first temporarily de select the Sense video mode changes automatically checkbox in the Video Settings window accessed with Video Settings on the IP Reach toolbar Video auto sensing slows remote viewing of the reboot process and makes 1t difficult to send BIOS access keystrokes to the Target Server from a Remote PC because auto sensing tells IP Reach to work constantly to keep up with the Target Server s feverishly changing video screens during reboot De selecting the auto sense checkbox frees IP Reach to accept and convey BIOS access keystrokes It also aides in the quick interpretation of rapidly changing video screens Be sure to re select the checkbox when finished with BIOS access APPENDIX D TROUBLESHOOTING IP REACH PROBLEMS There is no control and no frame grabbing activity occurring IP Reach seems to have locked up I cannot power down IP Reach After loss of power IP Reach does not automatically power ON again when power is regained VIDEO PROBLEMS After switching to a different Target Server channel the video is not clear Sometimes there is a black edge at the boundary of the Target Server s screen When viewing a Target Serv
27. security key that key must be entered into the device s connection profile Closing a Remote Connection When you would like to terminate your connection to an IP Reach unit simply right click on the device entry in the RRC Navigator and select Disconnect CHAPTER 3 RARITAN REMOTE CLIENT RRC 23 RRC Toolbar and Shortcuts Mics 2 REESE Raritan Remote Client Toolbar The RRC Toolbar provides convenient one click access to the most commonly used features and parameters of Raritan Remote Client BUTTON BUTTON NAME HOTKEY FUNCTION D New Profile OA Disconnects the Remote PC from IP Reach ending a remote communication session a tee Opens Modify Connection Properties dialog box to manually lt Ctri Alt P gt adjust bandwidth correlated options Connection Speed Color Properties Depth etc video Seiines Opens the Video Settings dialog box to manually adjust video conversion parameters Synchronize EL AIS In dual mouse mode forces realignment of Target Server mouse Mouse pointer with Raritan Remote Client mouse pointer Refresh Screen lt Ctrl Alt R gt _ Forces refresh of video screen AO ee lt Ctri Alt A gt Forces refresh of video settings resolution refresh rate Video Settings SE Accesses On Screen User Interface of connected KVM switch Exit On Screen Menu ESC Deactivates On Screen User Interface of connected KVM switch Sie lt CtrI Alt D gt Sends a Ctrl Alt Delete macro to the Target Server Ct
28. since 0 0 0 0 is an invalid IP address CHAPTER 4 ADMINISTRATIVE FUNCTIONS 47 e Private key Enter a private key password This private key acts as a second level of password protection Only remote users who know the private key password in addition to their user name and password can log in and connect to IP Reach Confirm private key Enter private key password again for re confirmation Note Private key passwords are case sensitive For remote user login they must be entered by the user in the exact case combination in which they were created here Note Private key passwords must be alphanumeric Special characters cannot be used e Enable SNMP Toggles whether IP Reach responds to SNMP GET REQUESTS e Require strong password Requires user passwords to have a minimum of 6 characters with at least one alphabetical character and one non alphabetical character punctuation or number The first four characters of the password and the username cannot match e Password validity period Type a number of days in this field to force users to change their passwords after a set duration e Enable multiple user login When this rule is selected a given username password combination can be connected into IP Reach from multiple client workstations at a time Performance Settings The Performance Settings screen is used to set up IP Reach s video data transfer and bandwidth parameters IP Reach 132 168 50 13 Never No
29. soon as possible 40 Remote Admin Console An alternative way to access IP Reach s administrative functions is to do so remotely using the Raritan Remote Client Any administrative user logged on to IP Reach at a Remote PC can perform administrative functions remotely to make changes to the system as long as IP Reach is set to allow remote administration privileges see Allow Remote Administration on the Security Configuration screen Note Only users with administrator privileges can access the Remote Admin feature To access the Administrative menus from Raritan Remote Client double click on the Admin path entry displayed on the RRC Navigator for the IP Reach unit you wish to configure E SC Raritan Devices D Ss Atlanta 192 168 50 252 Sa Dallas_Modem 469 555 2511 Admin Path entry o p Ea Headquarters 192 168 50 173 Admin 3 Rack1_WebServices E Rack2_FilePrintServers Serial Port 0 Ba Huntsville 192 168 50 199 ES IP Reach 192 168 50 142 Be IP Reach 192 168 50 207 Be IP Reach 192 168 50 212 Ba San Francisco 192 168 50 138 Sa TeleReach 192 168 50 176 a Be TestLab 192 168 50 251 D A EI EI D A Navigating the Administrative Menus IP Reach 13 0 Co A Name IPR Joel Main Meru IC Configure IP Peac H L l f TITT Q T A E Am fo to and ENTER to select the opti an opti or Use the lt Tab gt lt T gt lt d gt or
30. was terminated Either CAUSE USER REQUEST 1 LOST SERVICE 3 SESSION TIMEOUT 5 or ADMIN RESET 6 60 IP REACH USER MANUAL Time and Date Current Date and Time on the IP Reach unit are listed on this screen Once saved Time and Date changes will not take effect until IP Reach is restarted IP Reach 192 168 50 173 o n AH e YES NO GMT 05 00 Eastern Time Zone US amp Canada e New Date New Time To manually input changes to current date and time values e Adjust for daylight savings time Toggle between YES and NO to reflect whether your country or state follows the daylight savings time procedure e Get Time From SNTP Server Indicates whether IP Reach time date should be automatically synchronized with the time date of an external SNTP server Primary Server IP Address IP address of first SNTP server to attempt time synchronization Secondary Server IP Address IP address of second SNTP server to query if primary server is unavailable User standard UDP port 123 Allows user to modify UDP port used for SNTP time synchronization Consult your SNTP server administrator to determine if this value should be adjusted e Time Zone Select the time zone in which your IP Reach unit is physically located Press lt Ctri S gt to save changes or lt Esc gt to cancel changes and return to the Configuration Menu Saved Radius Configuration changes will not take effect until IP Reach is restarted Log Off Users
31. 40x480 85Hz 1024x768 85Hz 800x600 56Hz 1152x864 60Hz 800x600 60Hz 1152x864 75Hz 800x600 72Hz 1280x1024 60Hz 800x600 75Hz 800x600 85Hz Windows XP Settings On target servers running Microsoft Windows XP disable the Enhanced Pointer Precision option and set the mouse motion speed exactly to the middle speed setting These parameters are found in Control Panel Mouse Mouse Pointers Note For Target Servers running Windows NT 2000 or XP you may wish to create a username to be used only for remote connections through IP Reach This allows you to keep the Target Server s slow mouse pointer motion acceleration settings exclusive to the IP Reach connection only as other users may desire faster mouse speeds Note Windows XP and 2000 login screens revert to pre set mouse parameters that differ from those suggested for optimal IP Reach performance therefore mouse sync will not be optimal at these screens If you are comfortable adjusting the registry on Windows target servers you can obtain better IP Reach mouse synchronization at login screens by using the Windows registry editor to change the following settings Default user mouse motion speed 0 mouse threshold 1 0 mouse threshold 2 0 Windows 2000 ME Settings On target servers running Microsoft Windows 2000 ME set the mouse pointer acceleration to none and the mouse motion speed exactly to the middle speed setting These parameters
32. 9850 E mail sales germany raritan com http www raritan de Shanghai Representative Office of Raritan Computer Inc RM 19C 1 Shanghai Shiye Building 18 Caoxi North Road Shanghai China 2000030 Tel 86 21 64680475 Fax 86 21 64627964 E mail sales asia raritan com http www raritan com tw FCC Information This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a commercial installation This equipment generates uses and can radiate radio frequency energy and 1f not installed and used in accordance with the instructions may cause harmful interference to radio communications Operation of this equipment in a residential environment may cause harmful interference Trademark Information Product names mentioned in this document are trademarks or registered trademarks of their respective companies IP Reach Paragon MasterConsole MX MasterConsole II MasterConsole and their respective logos are trademarks or registered trademarks of Raritan Computer Inc PS 2 RS 6000 and PC AT are registered trademarks of International Business Machines Corporation Sun is a registered trademark of Sun Microsystems Microsoft and Windows are registered trademarks of Microsoft Corporation All other marks are the property of their respective owners Japanese Approvals CORE PR
33. HLUBRES ARMAS AE Malas VCCI OR ICBOQCVTFAZATRMRMHRECT COREA RERA CHAI A CSS HEIST CEPHVETS COMARES BETERINDTENDNES For assistance in the U S please contact the Raritan Technical Support Team at 732 764 8886 or e mail us at support raritan com Ask for Technical Support Monday through Friday 8 00am to 8 00pm EST For assistance outside the U S please contact your regional Raritan office This page intentionally left blank TABLE OF CONTENTS Contents Chapter 1 Introduction BRR RRR RR RR RR RR RR RRR RR RR RR RR RR RR RR RRR RR RR RR RR RR RR RR RRR eRe eee eee eee 1 IP REACN Overview A 1 Access via Internet LAN WAN or dial up Modem 1 Product Sue e Suri 2 Package Conterno saeun norena aeaaaee aeeai 2 Produc ES ales iii a lene 3 VENIMOS E A AAA A AAA AT 4 leie TRB are EE 4 Chapter 2 LIET dl 5 Gontiguring Eet 5 Se le Ee el EE 5 WiIndOWS ne EE 5 Windows 2000 7 ME SetINOS di ios 5 Windows 95 98 7 ME Le EE 5 Biker 6 e HIE EE dee CEET 6 Apple Ma cintos MS eing S esas a n a a a a a a a 6 Apple Macintosh Sets oc 7 Configuring Network Firewall SettingS ccccccococcnnnccnnnccncnnonnnccnnnccnononanncnnnnnnononannnnnnnnnnnnonans 7 Configuring Paragon KVM Guwitches 7 TR Series Physical Connechons 8 AG POWer LINO A o Hace cl ale Reali AA Behe ed 8 Ed A e a a a a a 8 Primary NCIWOMNG DEE 8 Secondary Network Port optional ccccccooconnncconoccconononcconnnncnnnnnanncnnnnnnonononnn
34. M Port For example the User Console attached to User Port 1 will view the KVM path attached to KVM Port 1 Similarly the User Console attached to User Port 2 will view the KVM path attached to KVM Port 2 and so on e Allow remote administration NO To keep access to all Administrative Functions available only from the IP Reach Admin Console and not from a Remote PC YES default Allows remote access to all Administrative IP Reach Functions by administrators logged on at a Remote PC See 9 Remote Administration 46 IP REACH USER MANUAL e PC Share Mode Determines global concurrent remote access Enables up to eight remote users to simultaneously log on to one IP Reach unit and concurrently view and control a Target Server through IP Reach Control is based on first active keyboard mouse input so multiple remote users attempting keyboard input or mouse movement at exactly the same moment may experience uneven control Private Mode default No PC Share Each IP Reach path can be accessed exclusively by only one user at a time PC Share Mode IP Reach can be accessed by more than one user administrator or non administrator at a time Control is based on first active keyboard mouse input so multiple remote users attempting keyboard input or mouse movement at exactly the same moment may experience uneven control PC Share Admins Only IP Reach can be accessed by more than one user administrative users only at a time Co
35. MANUAL This manual makes use of the following terms to indicate components of a typical IP Reach configuration While reading the manual please refer to the diagram below for clarification when necessary Target Server s Remote PC Local Access Console Local Admin Console Target Servers Remote PC KVM Switch Ss LAN WAN L IP Reach B L Local Access Console Local Admin Console Servers to be accessed remotely via IP Reach and its connected KVM configuration A Windows based computer used to access and control target servers connected to IP Reach An optional user console consisting of a PS 2 keyboard PS 2 mouse and VGA monitor directly attached to IP Reach to control target servers locally not through the network Single port IP Reach models IPR TR361 and IPR M1 allow connection of one local access console Dual port IP Reach models IPR TR362 and IPR M2 allow connection of two local access consoles three port IP Reach models allow connection on three consoles and so on A PS 2 keyboard and VGA monitor directly attached to IP Reach used for administration and setup From this console you can access IP Reach administration menus directly You cannot view Target Servers of the connected KVM configuration using this screen Although IP Reach also allows remote administration via the network the local admin console provides the most convenient means to perform initial setup Model Differentiation
36. Macros dialog box will appear listing your new keyboard macro Keyboard Macros Minimize All Windows Bun Meera Add Hem Midi MT NON Select a macro from the above list 6 Click Close to complete the keyboard macro editing procedure Running a Keyboard Macro Once a macro is created it can be run via the RRC Menu Bar or with the hotkey combination if one had been designated during the macro creation Menu Bar Activation After a macro has been created 1t appears in the Keyboard menu on the RRC Menu Bar You can simply click on the entry to execute your new keyboard macro ES Raritan Remote Chent Headquarters PH_IP Reach at 192 168 50 173 IB Connection Keyboard Video Mouse Toole View Window Help Send CtrleAlt Delete Ctrl 4lt D Enter On Screen Menu Eat On Screen Menu ESC Keyboard Macros Mu Com Minimize All windows Ctri lt 1 Mu Documents Hot Key Activation Alternatively once a macro has been created it can be executed while using RRC by pressing the hotkey you optionally assigned to the macro In the Minimize All Windows example described above a user can press the keys lt Ctrl Alt 1 gt simultaneously while using RRC to send the lt Windows D gt key combination to the target server CHAPTER 3 RARITAN REMOTE CLIENT RRC 31 Connection and Video Properties IP Reach s dynamic video compression algorithms maintain KVM console usability under varying band
37. N San Francisco 192 168 50 138 E E o E TestLab 192 168 50 251 qa e Recycle Bin 3 Admin MEM Usage Memory Usage History 7 8 KVM Path 1 Totals Handles 3239 Threads 203 Processes 19 8 KYM Path 2 8 KYM Path 3 KVM Path Ger ier ES Serial Port O SR Navigator Remote Desktop Status Bar CHAPTER 3 RARITAN REMOTE CLIENT RRC 19 RRC Navigator The RRC Navigator provides a single view to every known Raritan device allowing convenient access to multiple Raritan networked appliances The RRC Navigator displays e All Raritan devices for which a connection profile exists e All Raritan devices that are automatically identified on the network Note Automatic Raritan device identification uses UDP protocol and will usually identify all Raritan devices on your subnet Network administrators rarely allow UDP to function outside of a subnet Note Automatic Raritan device identification will find only Raritan devices configured to use the default TCP Port 5000 EE ke Raritan Devices P D Ba Atlanta 192 168 50 8 53 Dalas Moden 469 E E En Headquarters 132 1 We fi Rack _ WebSer e El Pack FilePrints er fed Serial Port 0 y By Huntsville 192 168 Ba IP Reach 192 168 A a Bai IP Reach 192 168 a Ba IP Reach 192 168 z O Sa San Francisco 192 H a Ea TeleReach 192 161 q Ey TestLab 192 168 51 Each device entry in the RRC Navigator provides two icons to communicate network
38. S For IP Reach M Series an external serial modem must be connected in order for this function to work properly see Chapter 2 Installation M Series Physical Connections Dedicated Modem Port e Enable Web Browser Interface Enables web browser access to IP Reach default YES e Use Default TCP Port 5000 YES default Utilizes the default port 5000 NO Enter an alternate port number Note In order to access IP Reach from beyond a firewall your firewall settings must enable two way communication through the default port 5000 or the non default port configured above e Enable IP Failover TR Series only This setting appears only for TR Series models enables activation of the secondary Ethernet port in case of failover When enabled IP Reach will verify the availability of its primary Ethernet port at a constant interval indicated by the Ping Interval in seconds setting At each regular ping verification if the primary Ethernet port is unavailable for an interval longer than that designated by the Failover Timeout in seconds P Reach automatically disables its primary Ethernet Port and enables its secondary Ethernet Port Press lt Ctrl S gt to save entries The Main Menu will appear On the Main Menu select R Restart or shutdown the IP Reach and press the lt Enter gt key When prompted press the letter lt R gt on your keyboard to restart IP Reach ee t IP Reach will restart and the IP Reach In
39. Security Indicator Indicates whether the current remote connection is protected by encryption Encryption requirements are set during IP Reach configuration see Chapter 4 When an IP Reach device is configured for No encryption or SSL Authentication NO data encryption the Security Indicator is represented on the Status Bar as an open lock When SSL authentication data encryption or SSL authentication SSL encryption is selected the Security Indicator 1s represented on the Status Bar as a closed lock Concurrent Connections Indicator Indicates if multiple remote users are currently connected to the same IP Reach path showing one icon for a single connected user and two icons if two or more users are connected Concurrent connection ability can be set globally under PC Share Mode on the Security Configuration screen see Chapter 4 or set per individual user in the Concurrent Access Mode setting on the User Account Settings screen see Chapter 4 Lock Key Indicators Indicates the status of the current Target Server with respect to the activation of the Caps Lock Num Lock and Scroll Lock keys If these keys are enabled on the Target Server being viewed this affirmative status will be reflected on the Status Bar as indicated CHAPTER 3 RARITAN REMOTE CLIENT RRC 25 Remote KVM Console Control After using the RRC Navigator to establish a connection with an IP Reach unit see the previous section Establishing a Connection the Nav
40. This feature allows customers to send keystrokes to remote servers that may be otherwise unintentionally interpreted by the computer on which RRC is running IP Reach s Keyboard Macro feature can be used to ensure that keystroke combinations intended for the Target Server are sent to and interpreted only by the Target Server Ctrl Alt Delete Macro Due to its frequent use a Ctrl Alt Delete macro has been pre programmed into Raritan Remote Client and is useful in illustrating the power of keyboard macros Send Ctrl Alt Del lt Ctrl Alt D gt Sends a Ctrl Alt Delete macro to the Target Server Clicking on the Ctrl Alt Delete icon in the RRC Toolbar sends this key sequence to the server or KVM switch to which you are currently connected In contrast if you were to physically press the Ctrl Alt Delete keys while using RRC the command would first be intercepted by your own PC due to the structure of the Windows operating system instead of sending the key sequence to the target server as intended Building a Keyboard Macro To illustrate the creation of a keyboard macro the following directions detail the steps necessary to create a keyboard macro for the Windows command Minimize All Windows Show Desktop In Windows pressing the lt Windows D gt key combination minimizes all program windows However when connected to a target server with RRC a keyboard macro is the only means to accomplish this task on the target server bec
41. User Manual IPR TR361 IPR TR362 IPR TR364 ver 3 2 CE Ous LTE LISTED Copyright 2004 Raritan Computer Inc IPR OI E June 2004 255 80 3100 lt Raritan Raritan Computer Inc 400 Cottontail Lane Somerset NJ 08873 USA Tel 1 732 764 8886 Fax 1 732 764 8887 E mail sales raritan com http www raritan com Raritan Computer Japan Inc 4th Flr Shinkawa NS Building 1 26 2 Shin kawa Chuo ku Tokyo 104 0033 Japan Tel 81 03 3523 5991 Fax 81 03 3523 5992 E mail sales raritan co jp http www raritan co jp Raritan Computer France 120 Rue Jean Jaures 93200 Levallois Perret France Tel 33 14 756 2039 Fax 33 14 756 2061 E mail sales france raritan com http www raritan fr Raritan Computer U K Ltd 36 Great St Helen s London EC3A 6AP United Kingdom Tel 44 20 7614 7700 Fax 44 20 7614 7701 E mail sales uk raritan com http www raritan com IPR M1 IPR M2 Raritan Computer Europe B V Eglantierbaan 16 2908 LV Capelle aan den IJssel The Netherlands Tel 31 10 284 4040 Fax 31 10 284 4049 E mail sales europe raritan com http www raritan com Raritan Computer Taiwan Inc 5F 121 Lane 235 Pao Chiao Rd Hsin Tien Taipei Hsien Taiwan ROC Tel 886 2 8919 1333 Fax 886 2 8919 1338 E mail sales asia raritan com http www raritan com tw Raritan Computer Deutschland GmbH LichstraBe 2 D 45127 Essen Germany Tel 49 201 747 9820 Fax 49 201 747
42. activator The default Hotkey setting 1s lt Scroll Lock gt or Scroll Lock Scroll Lock in the IP Reach Options window Make sure that the Hotkey set in the Options window is the same Hotkey that commands the OSUI of the base KVM switch attached to IP Reach On the IP Reach window s menu select Tools gt Options The Options window will appear Select the appropriate Hotkey which activates the connected KVM switch s OSUI Scroll Lock Scroll Lock lt Scroll Lock gt Num Lock Num Lock lt Num Lock gt and Caps Lock Caps Lock lt Caps Lock gt Click OK to continue At the Remote PC user console exit the OSUI for the Remote PC s KVM switch by pressing the lt Esc gt key once Wait a few seconds and the OSUI for the Remote PC s KVM switch will disappear To avoid this problem either reset the Remote PC s attached KVM switch to a Hotkey that differs from the Hotkey for the base KVM switch attached to IP Reach Or use only IP Reach commands to activate the OSUI for the base KVM switch attached to IP Reach press the Enter On Screen Menu button Make sure that the Hotkey set in the Options window is the same Hotkey that commands the OSUI of the base KVM switch attached to IP Reach SOLUTIONS When working from a Remote PC a slight delay between the larger IP Reach Mouse Pointer and the smaller Target Server Mouse Pointer is normal due to uncontrollable lags in the speed of the remote connection Internet direct dial
43. ad while viewing the On Screen User Interface OSUTI During adjustment the bottom line of the OSUI menu will show the gain setting parameter changing as the or keys are pressed Gain settings of negative 15 result in the clearest image when each Target Server is viewed through IP Reach from a Remote PC Perform this setting for each target server and each user station that will be connected to IP Reach 8 IP REACH USER MANUAL TR Series Physical Connections User Ports 1 4 Db25 Male to User Frame Grabber Console s for direct Yellow LED analog access to KVM Serial In Indicator switch Allows remote access KVM to serial devices Secondary Primary Green LED Network Port Network Port Indicator e ea MAJ Freee 4 ED E Ee LG e el IP Reach Local Admin Console KVM Ports 1 4 Tel Line Db25 Female to KVM ee Rj11 Switch es Modem Port Back Panel of IP Reach TR Series AC Power Line Attach the included AC power cord to IP Reach and into an AC Power Outlet Local Admin Console Attach a PS 2 keyboard and multisync monitor to the indicated ports see diagram above in the back of IP Reach Primary Network Port Connect a standard Ethernet cable from the network port to an Ethernet switch hub or router Secondary Network Port optional Connect a standard Ethernet cable from the network port to an E
44. al errors If a fatal error occurs it is recorded and IP Reach automatically reboots If a non fatal error occurs it is recorded and IP Reach waits until all users are logged off the system and then it reboots to make sure the previous non fatal error does not escalate to a fatal error IP Reach 132 1668 560 173 0 3653 kUma 12 13 2002 11 14 01 Restart or Shutdown the IP Reach Offers options to Restart lt R gt Shutdown lt S gt or Cancel lt Esc gt the restart or shutdown command lt R gt Restarts the IP Reach unit and brings the IP Reach Admin Console back to the IP Reach Initialization screen 62 IP REACH USER MANUAL Diagnostics While navigating the Main Menu of the Administrative Console pressing lt D gt and lt Enter gt will invoke the IP Reach Diagnostic functions These functions are meant to enable Raritan Technical Support to assist you in the case of a problem with your IP Reach unit Do not invoke these functions unless you are fully aware of their meanings and intended use Please contact Raritan Technical Support should you require more information IP Reach Diagnostic Console 192 168 050 173 l d View log Set log mask lt ENTER gt View more log Insert log marker P Pause Loy Resume log C Clear the log NETSTATS Network Statistics Send a network ping RESET Reset to factory defaults RESTART Restarts IP Reach Type HELP lt commandName gt to get more information x to exit the diagnostic console
45. al software required for the Remote PC Which Raritan KVM Switches will work with IP Reach Will other KVM switch brands work with IP Reach Can I continue to access my KVM configuration locally Can IP Reach be used without a KVM switch Is IP Reach easy to install ANSWER IP Reach is the easiest fastest most reliable way to remotely access and manage multiple servers connected to a Raritan KVM Switch no matter where you are or where your servers are located IP Reach connects to the keyboard video and mouse ports of a server or KVM switch Using Raritan s powerful frame grabber and compression technology it captures digitizes and compresses the video signal before transmitting to a remote PC The remote user has direct access and total control of target servers for maintenance administration and troubleshooting from running GUI applications to BIOS level troubleshooting and even rebooting With IP Reach the IP Reach software runs only on the P Reach unit itself not on each individual Target Server Traditional Remote Access Software solutions require software to be loaded and running on each Target Server which must offer a supporting Operating System This can create compatibility performance and reliability issues on mission critical Target Servers IP Reach provides network administrators with a choice of remote access via Internet LAN WAN or dial up modem That means servers can be accesse
46. annel between IP Reach and the Remote PC during initial connection authentication After authentication KVM data 1s also transferred with 128 bit encryption but using a proprietary protocol more efficient than SSL SSL authentication SSL data encryption This mode secures user names and passwords and provides high level security for KVM data 128 bit Secure Sockets Layer SSL protocol provides a private communications channel between IP Reach and the Remote PC during initial connection authentication 128 bit SSL encryption is also in place during remote KVM data transfer Note SSL data encryption increases the amount of data that must be sent over the remote connection and is therefore not recommended for modem or very slow Internet connections The default setting SSL authentication data encryption offers exactly the same level of security with a higher level of efficiency e Remote link blanks user port Determines whether Direct Analog User port will be blanked out locally when a remote user is accessing the corresponding KVM port This keeps a local user from seeing what the remote user 1s doing NO default User port can be viewed locally during remote user access YES User port cannot be viewed locally during remote user access The local or Direct Analog user console will stop displaying video Note User Consoles can be attached to User Ports 1 through 4 Each User Console will view the path of the matching KV
47. are found in Control Panel Mouse Windows 95 98 NT Settings On target servers running Microsoft Windows 95 98 NT set the mouse motion speed to the slowest setting in Control Panel Mouse gt Motion 6 IP REACH USER MANUAL Linux Settings On target servers running Linux graphical interfaces set the mouse acceleration to exactly 1 and set threshold to exactly 1 As mentioned above please ensure that each target server running Linux is using a resolution supported by IP Reach at a standard VESA resolution and refresh rate Each Linux target server should also be set so the blanking times are within 40 of VESA standard values To check for these parameters Go to the Xfree86 Configuration file XF86Config Using a text editor disable all non IP Reach supported resolutions Disable the virtual desktop feature which 1s not supported by IP Reach Check blanking times 40 of VESA standard Restart computer Note In many Linux graphical environments the command lt Ctrl Alt Plus gt will change the video resolution scrolling through all available resolutions that remain enabled in the XF amp 6Config file Sun Solaris Settings All target servers must be configured to one of the display resolutions supported by IP Reach The most popular supported resolutions for Sun machines are 1024x768 60Hz 1024x768 70Hz 1024x768 75Hz 1024x768 85Hz 1152x900 66Hz 1152x900 76Hz 1280x1024 60Hz Target servers runnin
48. ause again pressing the key combination lt Windows D gt would result in your own client PC intercepting the command and performing it instead of sending the command to the target server as intended 1 Onthe RRC Menu Bar select Keyboard gt Keyboard Macros ES Raritan Remote Chent Headquarters PH_IP Reach at 192 168 5 HA Connection Keyboard Video Mouse Tools View Window Help c Ji Send Ctrl Alt Delete Ctrl Alt D Enter On Screen Menu Exit On Screen Menu ESC Keyboard Macros El Er du Comput Fab ge Mu Documents 2 When the Keyboard Macros dialog box opens click Add CHAPTER 3 RARITAN REMOTE CLIENT RRC 29 3 The Add Keyboard Macro dialog box opens Keyboard Macro Name Hot Key Combination No HotKey Keys to Press Keys to Release Macro Sequence fan Keys Left Windows Key Right Windows Key Menu Key Print Screen SysRiq Pause Scroll Lock 4 Build the Keyboard Macro by editing all the fields in the Add Keyboard Macro window in the order described below Click OK when finished a Enter a name into the Keyboard Macro Name field which will appear on the RRC Menu Bar after successful creation of the keyboard macro For our example Minimize All Windows b Optional Designate a keystroke combination in the Hot Key Combination field which allows easy macro execution from your keyboard when RRC is running For our example Minimize All
49. ble click on the serial path entry displayed on the RRC Navigator Privileges to allow or disallow access to the serial port can be set in the Administrative Menus see Chapter 4 E Ba Raritan Devices D Gay Atlanta 192 168 50 252 ES Dallas_Modem 469 555 2511 5 p Ea Headquarters 192 168 50 173 Admin 3 Rack1_WebServices E Rack2_FilePrintServers Serial Port 0 D a Huntsville 192 168 50 199 a m IP Reach 192 168 50 142 a Ba IP Reach 192 168 50 207 EI D a Serial Port Entry Sa P Reach 192 168 50 212 Ss San Francisco 192 168 50 138 Sa TeleReach 192 168 50 176 a Ba TestLab 192 168 50 251 A terminal window displaying the console output of the serial device connected to IP Reach will appear and the icon found next to the serial port entry on the RRC Navigator will turn green Note IP Reach Serial Console access supports only VT100 terminal emulation be sure your serial device is appropriately configured before connecting to P Reach 36 IP REACH USER MANUAL Changing Serial Settings You may change the serial terminal settings such as baud rate parity and stop bits used by IP Reach to communicate with your serial device by right clicking on the serial port entry in the RRC Navigator and selecting Serial Parameters in the menu Click OK when finished bel Parameters E xj Geral Paraben Ebud Hate EA Data Di E KM Coen Remote Device Admini
50. cccnonncnnnnnononnnnnncnnnnnonnnnnnnnnnnnnnononnnnanennnnnnnns 49 ASSIGN POM ACCESS Permission diras miss 50 Delete Elte Ren 51 Create or Change User Accounts 52 Delete USer ACCOUN ee EE 53 Remote Authentication Implementation cccccccccsssececceseeecceeseecseseeesseeeecsegseeseuseeesseseeeees 54 A e a ele 54 Remote Authentication Implementation ooccccconcnncocncnnccnnnnnnnnnncnnonnncnncnnannnnonanennnnnnnanonnos 54 General Settings for Remote Authentication ccccccccccocccnnncnnnnccnnononnncnnnnnonononanncnnnnnnnnss 56 Hime and Date nda ta ai li 60 o a r S A E 60 VEwWIP REACH SIUS a tilda 61 Restart or Shutdown the IP Reach AA 61 DAGNO le 62 Appendix A Specifications nu KK KKK KR KRRRERKKK KK KKK KREE OG Remote GOMMECUO Bis ica 63 Raritan Remote Client RRC Software oocccccccccccnncccnnnccocccooonononononnnnancnnnnnonnonnnncnnnnnnnnnonannnnnns 63 A Eegenen enee 63 E ee Me te TE 64 KV IMESWITCM SDSCINCATIONS eerste eege ds 64 QUPULSPECINCAUONS E 64 Appendix B SNMP FeatulPeS cccccccccococccccocoronrr OD Appendix C Frequently Asked QueStiOnsS ssccsssssensssesenssnesssses OF Appendix D Troubleshooting cssssseeccccnennnnnnnnnnnnnnnnnnnnnsnneseecesssss OD Problems and Suggested Solutions 2 cccccccccscceseceeccsesccessceeeccecsececeseseececeseceseeseceesssecededeeees 69 Event Log File and On Screen Error Codes coooocccncnccccccooonccnnnnconononcnnnnnononnnnnncnnnn
51. ch is especially important for single user switches or for providing critical access to servers 1f the network is down Yes IP Reach can be used to directly access individual Computers connecting to the keyboard video and mouse ports of an independent Computer However its convenience and value are leveraged through the use of a KVM switch IP Reach is very easy to install Just connect it to a user port on an existing KVM configuration and assign an IP address and or telephone number for modem access 68 IP REACH USER MANUAL QUESTION ANSWER How Is IP Reach Administrators access IP Reach through a connected IP Reach Admin administration carried Console A simple keyboard driven interface of menus offers out straightforward access to IP Reach setup and control User profiles security settings configuration and diagnostics are just a few of the options available The IP Reach Admin Console can be removed from the server room once initial IP Reach setup is complete after which all configuration may be performed remotely via web browser Are there security features Yes IP Reach provides many layers of security IP Reach can be to protect my Target configured to provide high level connection authentication and video data Servers from an transfer security during a remote session User names passwords private unauthorized remote keys and Secure Socket Layer SSL 128 bit encryption are all available connection IP Reach can
52. cnnnnnonononans 8 IVIVE IAD EM PONS sit bd aislada 8 KVM Output Local Access Console Ports optional 8 Telephone Line Port optional cccccoonnconcccconncnncncnoncnnnonononcnnnnnnnannonnnnnnancnnnnnnnnncnnnnnnanoss 8 senal Input Pon ODUOMAll ita A 9 M Series Physical Connections sicario palta 9 AC POWer LIN illa 9 Laca Admin ele Ce EE 9 RI A A A 9 CEET inicial et tada 9 KVM Output Local Access Console Ports optonalt nn 10 Dedicated Modem Port optponal 10 senal Input Gee ele ten EEN 10 MA a Glos audsiceadbathssanehcedannauoentsne 11 Gonnect to IP Reach ne CU 13 Launch Raritan Remote Client HHC 13 Establisia COMMS COM errata lo atrae 14 Note to Command enter USE Suera uoa a e ta 14 Chapter 3 Raritan Remote Client BERR BRB RRR RRR RR RR RRR RRR RRR RRR RRR RR RRR eee eee eee 15 Invoking Raritan Remote Client RRC via Web Browser 15 SECS CUNO S sect ie oe ions eal a Ri he ie lacs Nadi eed eagle 15 Launching Raritan Remote Client ooccccccconccnncconnccnnncconannnnnononancnnnnnnnnnnnnnnonannnnnnnonancnns 15 Removing RRC from Browser Cache 16 Optional Installing Raritan Remote Client Software 17 RARO Window La yd tasa e o Ea iad DO en de 18 RRG INGVIG AON o e E e o ld 19 Navigator OPIONS intactas til adds 20 AA tice Sosa 55 a A N 20 Establishing a New Connechon 22 Glosin a Remote Connection EE 22 ARG TOOIDar le SMO CUS EE 23 eea 24 Remote KVM Console Control 25 Single Mouse Mode
53. combinations in which they were created Drag the Login window to the side and view Connection Status window behind it The Connection Status window will show details on your connection attempts and may offer specifics on the problem DIRECT ANALOG USER SOLUTION CONSOLE PROBLEMS The Direct Analog User Make sure the KVM switch 1s functioning properly Make sure that IP Console does not function Reach is turned on IP Reach must be powered on for the Direct Analog User Console to function The cable located inside IP Reach that connect the Direct Analog User Console port s may have disconnected Contact Raritan Technical Support for assistance I cannot seem to gain steady Keyboard mouse control of a Target Server from a Direct Analog User keyboard mouse control of Console is shared on a first active keyboard mouse input basis with any the active Target Server remote users who may be currently connected Ensure that no remote 70 DIRECT ANALOG USER CONSOLE PROBLEMS IP REACH USER MANUAL SOLUTION from a Direct Analog User users are currently attempting to control the active Target Server Console I cannot view the Target Server that I am looking for from a Direct Analog User Console KEYBOARD PROBLEMS IP Reach is not accepting keyboard commands from the Remote PC I pressed the Caps Lock key on my Remote PC The CAPS indicator on the IP Reach Status Bar appeared but the Caps Lock indicator light is n
54. cult since the dynamically assigned IP address must be known in order to initiate a connection NO default Assigns a fixed IP address to the IP Reach unit recommended IP Address Enter the IP address for IP Reach given by your Network Administrator Subnet Mask Enter a Subnet Mask provided by your Network Administrator Default Gateway Enter the Default Gateway if your Network Administrator specifies one e Enable Modem Interface Enables Dial up Modem access default YES For IP Reach M Series an external serial modem must be connected in order for this function to work properly see Chapter 2 Installation M Series Physical Connections Dedicated Modem Port e Enable Web Browser Interface Enables web browser access to IP Reach default YES e Use Default TCP Port 5000 YES default Utilizes the default port 5000 NO Enter an alternate port number Note In order to access IP Reach from beyond a firewall your firewall settings must enable two way communication through the default port 5000 or the non default port configured above 42 IP REACH USER MANUAL e Enable IP Failover TR Series only This setting which appears only for TR Series models enables the secondary Ethernet port to be active for failover utilization When enabled IP Reach will verify the availability of its primary Ethernet port at a constant interval indicated by the Ping Interval in seconds setting At each regular p
55. d both in and out of band so remote access to mission critical target servers is always available even if the network 1s down IP Reach works independently of a Target Server s hardware operating system or application software accessing a Target Server s main input output devices keyboard video and mouse Consequently any hardware that supports standard PC keyboard interfaces standard PC mouse interfaces and standard PC video VGA can be used with IP Reach Each IP Reach ships with one copy of IP Reach Control software TRC This remote access software runs on any Remote PC with a Windows 98 operating systems and communicates over Internet LAN WAN or dial up modem with IP Reach software on the IP Reach unit With TRC installed the Remote PC is like any other user console in your KVM configuration but it can be located anywhere around the corner or around the world Currently Raritan supports the use of IP Reach with all Raritan KVM Switches that feature an On Screen Display Paragon MasterConsole MX and MasterConsole II Nothing complements IP Reach better than a Raritan KVM Switch especially Paragon In theory however IP Reach can be used with any KVM switch that features an On Screen User Interface menu for access to switching functions Yes IP Reach features a special Direct Analog User port for direct access to the KVM configuration This pass through port provides an additional local access point whi
56. ddress http 192 168 50 173 Y Go ae bed Raritan Raritan Remote Client 358 Raritan Remote Client loading 18 Internet SS Establish a Connection Upon launching the Raritan Remote Client RRC IP Reach will request your user credentials Log on with the default username and password lt admin gt and lt raritan gt You will connect to your IP Reach unit Use the RRC Navigator found on the left hand side of the RRC window to select and connect to a port The RRC Toolbar provides single click access to RRC s most frequently used features Click on Synchronize Mouse to converge the mouse pointers displayed The RRC Navigator displays any known Raritan networked appliances STE Hemoto Cent Heads BE Doreen Ke Ale Bie F Ratan Droe 0 tant 1192 168 50 25 fa Data Modem 469 555 2511 si DN Ey Headquarters D 164 401173 Double click on a port Bi ze gt 8 IP Reach al 192 168 E 173 EZ KR dere Servers G Ta BH on DIDA Y D E Flack febSerices to establish control El Bach _FilePrinkiorvess E isis Poo over the server or D I Hurisvde 192 160 50 139 S a Es P Raah 182 168 50 142 KVM switch attached d aiena een to that port a DN IP Reach DS ES 207 o Ey Ptah 192 16 50 013 0 Sm Firciteo 142 16450 1 Si ch Sa Te ab 1190 162 50 251 fed E HPI JB pen Sue E ad Pai E Sena Pet D Users wi
57. der Microsoft Active Directory functions natively as an LDAP authentication server If you choose LDAP authentication protocol complete the LDAP fields as follows Use Secure LDAP Apply this rule to enables LDAP S which ensures that all authentication requests and replies transmitted over the network are encrypted Default Port User Defined Port Select an option button to choose whether you would like to use the standard LDAP TCP ports or specify your own user defined port Base DN Base Search and Certificate File Consult your authentication server administrator for the appropriate values to type into these fields in order to process LDAP authentication queries from IP Reach Returning User Group Information via LDAP When an LDAP authentication attempt succeeds IP Reach determines the permissions for a given user based on the permissions of the user s group Your remote LDAP server can provide these user group names by returning an attribute named as follows rciusergroup attribute type string This may require a schema extension on your LDAP server Please consult your authentication server administrator to enable this attribute implementing RADIUS Remote Authentication Microsoft Active Directory can be used as source information for RADIUS authentication by installing the Windows server component Internet Authentication Server If you choose RADIUS authentication protocol complete the RADIS fields as follows
58. e Target Server then server status may not match the state of the Remote PC s keyboard Reset the keyboard chips within IP Reach by recycling power to it Make sure you power down both IP Reach and all attached KVM switches at the same time Otherwise the KVM chips in IP Reach will draw power from the KVM switches and fail to reset Click the window title bar under the IP Reach toolbar to activate the viewing window If the viewing window is not the active window the keyboard will not function APPENDIX D TROUBLESHOOTING KVM ON SCREEN USER INTERFACE OSUI PROBLEMS Clicking on the Enter On Screen Menu button does not bring up the connected KVM switch s On Screen User Interface OSUI Nothing happens A KVM switch is connected to my Remote PC Entering lt ScrollLock gt lt ScrollLock gt or any other designated KVM switch OSUI Hotkey from the Remote PC s keyboard activates two OSUIs one for the KVM switch attached to my Remote PC and one for the base KVM switch attached to IP Reach Log out of KVM on disconnect is set to YES in the Security Configuration screen but IP Reach is not logging out of the KVM upon remote user disconnection MOUSE PROBLEMS Target Server Mouse Pointer tracks too slowly after IP Reach Mouse Pointer Immediately after switching to a new Target Server channel the mouse stops and or 1s out of sync 71 SOLUTION IP Reach may not be set to the correct KVM switch Hotkey
59. ection e Phone Number Be sure to include any additional codes that RRC should dial to establish a connection country codes area codes outside line access codes etc e Modem Select the modem as configured in Windows which RRC should use to dial and connect to your Raritan device Select a TCP Port to use e Use Default Port Number P Reach is configured by default to use TCP Port 5000 for communicating with RRC IP Reach can be configured to use a different TCP Port see Chapter 4 Administrative Functions Network Configuration if so uncheck the Use Default Port Number option and enter the configured TCP Port to be used Compression Tab Settings in the Compression Tab are adjustable via the RRC client and therefore are not necessary for pre configuration in the Connection Profile Should you wish to pre configure these settings however refer to the section in this chapter labeled Connection and Video Properties Security Tab Add Connection EN Connect Compression Security Private Key Confirm Private Key The private key MUST match the private key set by the administrator or connections will be denied Cancel If you have configured your IP Reach unit to use a private group key you must enter 1t here in order to be authorized to initiate a connection with that IP Reach unit Click OK when you have completed the fields When you have completed the Connect and Security screens click OK to f
60. ed to match the hotkey of your KVM switch selecting between Target Servers can be performed with the two RRC Toolbar buttons aforementioned Note To access the KVM OSUI remote users can also simply enter the KVM switch hotkey at the Remote PC keyboard This is true of both Raritan and non Raritan KVM products To utilize the RRC s switching icons IP Reach must be set to trigger the On Screen User Interface OSUI Hotkey of the connected KVM switch This is a one time installation procedure that does not need to be repeated unless the KVM switch s hotkey designation is changed sometime in the future 1 You can configure the OSUI hotkey to be the lt Scroll Lock gt Num Lock gt or lt Caps Lock gt key Determine which of these hotkeys activates your KVM switch s OSUI If none you may also create a keyboard macro see next section to accomplish the same purpose 2 Inthe RRC Menu Bar select Tools gt Options General MV Auto Sync mouse in two cursor mode IV Display single cursor mode instructions KVM Switch OSUI Hot Key Num Lock Num Lock C Caps Lock Caps Lock Scroll Lock Scroll Lock 3 Select the appropriate Hotkey that activates the connected KVM switch s OSUI Click OK to continue 28 IP REACH USER MANUAL Keyboard Macros RRC allows users to create custom keyboard macros in order to send given key sequences to the remote server or KVM switch connected to IP Reach
61. ed users and groups Please refer to your CommandCenter User Guide Note to Raritan Customers Upgrading from Previous Firmware Versions If you previously configured Raritan products such as Dominion KSX and IP Reach running legacy firmware versions earlier than v3 2 read this entire section carefully Beginning with firmware version v3 2 and above the implementation of users and groups has changed significantly to provide more flexible and powerful configurations Relationship between Users and Group Entries IP Reach organizes all users into groups Assigning users to groups allows you to manage permissions for all users in a given group at once instead of managing permissions on a user by user basis e User information is used to determine user authentication 1 e is a given user allowed to access IP Reach at all e Group information is used to determine authorization for all users in a given group De to which ports on IP Reach do the users in a group have access rights You may choose not to associate specific users with groups In this case IP Reach classifies the user as Individual Mandatory User Groups Every IP Reach has three default user groups These groups cannot be deleted ADMIN User group for original factory default administrative user Permissions defined for this group are employed for a user when your IP Reach is configured for remote authentication via LDAP or RADIUS see next section and a login at
62. enge data NAS IP ADDRESS IP Reach s IP Address NAS IDENTIFIER The IP Reach unit name as configured in Network Configuration see previous section NAS PORT TY PE The value ASYNC 0 for modem connections and ETHERNET 15 for network connections NAS PORT Always 0 STATE If this request is in response to an ACCESS CHALLENGE the state data from the ACCESS CHALLENGE packet will be returned PROXY STATE If this request is in response to an ACCESS CHALLENGE the proxy state data from the ACCESS CHALLENGE packet will be returned IP Reach sends the following RADIUS attributes to the RADIUS server with each accounting request ATTRIBUTE DATA SESSION TYPE Either START 1 for log in or STOP 2 for log out SESSION ID A string containing a unique session name The name is in the format of lt NAS IDENTIFIER gt lt user IP address gt lt unique session number gt Example IP Reach 192 168 1 100 122 FILTER ID Any FILTER ID attributes returned by the RADIUS server during authentication will be sent in each accounting request CLASS Any CLASS attributes returned by the RADIUS server during authentication will be sent in each accounting request ACCT How the user was authenticated Either RADIUS 1 if the user was authenticated by AUTHENTIC the RADIUS server or LOCAL 2 if the user was authenticated by IP Reach s built in user name database TERMINATE If this is a STOP request the reason the user
63. er remotely the video image is filled with moving block of incorrect color that seem to track next to the movement of the mouse pointer The screen is filled with small visual errors or grains of missing color which need to be cleaned up The video seems to be stuck in Auto Sense mode and the auto sensing message in the middle of the screen keeps counting higher and higher WEB BROWSER PROBLEMS I cannot connect to IP Reach via Web Browser Ao 0 0 3 LUO 73 SOLUTION An internal serial data cable which connects the frame grabber card to the motherboard of IP Reach may have become disconnected Contact Raritan Technical Support for assistance The main power switch for IP Reach is on the back of the unit To turn off IP Reach hold the power key down for a few seconds To turn IP Reach back on press the power button again Enter the BIOS of IP Reach and ensure that the Power Lost Resume State is set to Last State IP Reach will then turn ON when power is applied only if it was already ON when power was lost SOLUTION Click Auto sense Video or simultaneously press the keys lt Ctrl Alt A gt IP Reach will adjust the video settings If the video does not become clear additional manual video setting adjustments may be necessary Contact Raritan Technical Support to discuss changes to the Video Settings window Ensure all Target Servers have standard blanking times Horizontal and vertical blanking
64. ettings Clock 11327 Phase 4 a r Color Settings Red Gain fi 36 E mmm Red Offset 36 O Green Gain H 28 __ Green Offset 36 1L Blue Gain D 35 Blue Offset 34 a ke V Link Color Controls IV Sense video modes changes automatically i Cancel Apply Noise Filter The video output of graphics cards are transmitted in analog form and are susceptible to electrical and interference noise IP Reach s advanced circuitry can filter out these small false and unintended signal variations thereby optimizing picture quality and bandwidth consumed Higher Noise Filter settings instruct IP Reach to transmit a variant pixel of video only if a large color variation exists in comparison to its neighbors However setting the threshold too high can result in the unintentional filtering of desired screen changes Lower Noise Filter settings instruct IP Reach to transmit most pixel changes Setting this threshold too low results in higher bandwidth utilization Note Lower Noise Filter settings approximately 1 to 4 are recommended Although higher settings will stop the needless transmission of false color variations true and intentional small changes to a video image may not be transmitted CHAPTER 3 RARITAN REMOTE CLIENT RRC 33 Analog to Digital Settings The following parameters are best left to IP Reach to automatically detect on the RRC Menu Ba
65. g the Solaris operating system must output VGA video H and V sync not composite sync To change your Sun video card output from composite sync to the non default VGA output first issue the Stop A command to drop to bootprom mode Then issue the command setenv output device screen r1024x768x70 to change the output resolution Issue the boot command to reboot the server Alternatively you may contact your Raritan representative to purchase a video output adapter 13W3 Suns with composite sync output require APSSUN II Raritan guardian for use with IP Reach HD15 Suns with composite sync output require 1396C Raritan converter to convert from HD15 to 13W3 and an APSSUN II Raritan guardian converter to support composite sync HD15 Suns with separate sync output require an APKMSUN Raritan guardian for use with IP Reach Note that KVM switch brands other than Raritan s may or may not properly handle PS 2 to Sun signals On target servers running the Solaris operating system set the mouse acceleration value to exactly 1 and threshold to exactly 1 Set this at the graphical user interface shown below or with the command line xset mouse a t where a is the acceleration and t is the threshold Mouse motion Acceleration Siow Fast Threshold Snal A Large CHAPTER 2 INSTALLATION T Apple Macintosh Settings For target servers running an Apple Macintosh operating system while using IP Reach to access and control
66. h Make sure the BIOS memory test recognizes at least 64MB of RAM If the problem persists restore the software and file system from the Recovery CD ROM 002A 002F Resource allocation error Reboot IP Reach Make sure the BIOS memory test recognizes at least 64MB of RAM If the problem persists restore the software and file system from the Recovery CD ROM 0030 0039 Resource allocation error Reboot IP Reach Make sure the BIOS memory test recognizes at least 64MB of RAM If the problem persists restore the software and file system from the Recovery CD ROM 003A 003F Resource allocation error Reboot IP Reach Make sure the BIOS memory test recognizes at least 64MB of RAM If the problem persists restore the software and file system from the Recovery CD ROM 0040 Resource allocation error Reboot IP Reach Make sure the BIOS memory test recognizes at least 64MB of RAM If the problem persists restore the software and file system from the Recovery CD ROM Zoo 70 U 31L00
67. igator Update the device status information shown in the RRC Navigator Show Browsed Devices Toggle whether RRC Navigator should display Not Profiled i devices automatically found on the network or show only devices for which profiles exist This option can also be toggled by choosing View All Devices from the Menu Bar Note The Browse connection method is the only method of connecting to a Raritan Device configured to use DHCP IP addressing Creating New Profiles Connection profiles store important information about your Raritan device such as IP Address custom TCP ports preferred compression settings and custom security keys Note If your Raritan device is configured to use a custom TCP port see Chapter 4 Administrative Functions Network Configuration or a group security key see Chapter 4 Administrative Functions Security Settings you must first create a connection profile in order to access the device To Create a Connection Profile 1 Select Connection gt New Profile from the Menu Bar or click on the leftmost icon in the Toolbar The Connection Profile dialog box appears displaying all connection profiles which currently exist Connection Profile EN San Francisco Close Select a connection profile from the above list Click Add 3 The Add Connection dialog appears Options are grouped into three tabs Connect Compression and Security Connect Tab Add Co
68. igator entry corresponding to the IP Reach unit will expand to show all ports on the IP Reach enabled for remote access S Raritan Devices oo y Bay Atlanta 192 168 50 252 ES Dallas _Modem 469 555 2511 Er 0 GC Headquarters 192 168 50 173 Admin S Rack1_WebServices 8 Back FilePrintServers 8 Serial Port 0 D Gay Huntsville 192 168 50 199 a Ba IP Reach 192 168 50 142 oo Ba IP Reach 192 168 50 207 a a Ba IP Reach 192 168 50 212 0D Ba San Francisco 192 168 50 138 E a Sa TeleReach 192 168 50 176 i Sa TestLab 192 168 50 251 To establish a remote KVM console connection simply double click on the KVM path that you would like to control Upon connection IP Reach displays the real time video output by the KVM switch or server that is connected to your IP Reach KVM port This video is compressed and encrypted according to the configuration settings specified by the administrator see Chapter 4 Once connected to a KVM switch or a server you obtain complete low level control of the KVM console as if you were physically located next to the KVM switch or server When your mouse pointer lies within the Remote Desktop area of RRC mouse movements and clicks are transmitted to the KVM switch or remote server connected Raritan Remote Deng Headquarters PH JP Beach A 182 60 50 173 Rack Feed Servers A Ree Fees Vibo Mano Tock en wg Hob 0 SP O23 eee on nme Y
69. ing verification should the primary Ethernet port be deemed unavailable for an interval longer than that designated by the Failover Timeout in seconds IP Reach automatically disables its primary Ethernet Port and enables its secondary Ethernet Port Path Configuration On the Main Menu select Configuration gt Path Configuration to name each KVM Input port and to instruct IP Reach models of multiple ports to intelligently redirect new sessions based on your configuration For instance if all KVM Input ports on a multi port IP Reach model are connected to the same multi user KVM switch IP Reach can automatically redirect incoming sessions to any of its unoccupied KVM ports because ultimately they all connect to the same KVM switch Consult the following diagrams to determine the appropriate Path Configuration value for your setup One Path to All Ports Used when ALL IP Reach KVM Ports are connected to one KVM switch configuration There is one main path to one KVM configuration and up to four users can connect to the KVM configuration IP Reach will automatically assign the next open channel on the path to each user Target Servers Back of IP Reach x VS emm ERN KVM Ports 1 4 One Path to All Ports CHAPTER 4 ADMINISTRATIVE FUNCTIONS 43 Two Paths Two Ports Each Used when IP Reach is connected to two KVM switch configurations There are two main paths one to each KVM configuration Users must select the
70. inish creating the connection 22 IP REACH USER MANUAL Establishing a New Connection To connect to a Raritan networked device simply double click on its entry in the RRC Navigator You will be asked to authenticate the device Note The default IP Reach login user name is lt admin gt with the password lt raritan gt This user has administrative privileges Passwords are case sensitive and must be entered in the exact case combination in which they were created The default password lt raritan gt must be entered entirely in lowercase letters To ensure security change the default username password as soon as possible If you do not see an entry for your IP Reach in the RRC Navigator follow the instructions in the Creating New Profiles section in this chapter to create a new connection profile for your IP Reach If you are having problems connecting to a Raritan device be sure to check the following e Username Password Raritan usernames and passwords are case sensitive e TCP Port If you have configured your Raritan Device to use a non default TCP Port this information must be entered into its connection profile e Firewall Settings If you are accessing a Raritan Device through a firewall that firewall must be configured to allow two way communication on TCP Port 5000 or the custom TCP Port to which your Raritan Device has been configured e Security Key If you have configured your Raritan Device to require a group
71. ion source for IP Reach If it has the IAS Internet Authorization Server component a Microsoft Active Directory server can also serve as a RADIUS authentication source Remote Authentication Implementation Priority When a user tries to authenticate to an IP Reach unit that is configured for external authentication IP Reach first checks its own internal user database for that username If the username is not found in the IP Reach internal database the request is forwarded to the external authentication server e If Username is not found in IP Reach internal database Request is forwarded to external authentication server to determine whether the login is allowed or denied If Username is found in IP Reach internal database and Password is correct Login is allowed e If Username is not found in IP Reach internal database and Password is incorrect Login is denied the request does NOT get forwarded to the external authentication server CHAPTER 4 ADMINISTRATIVE FUNCTIONS 55 Authentication vs Authorization When your IP Reach unit is configured for remote authentication the external authentication server is used primarily for the purposes of authentication not authorization Authorization is determined by IP Reach on the basis of user groups That is once a given user is allowed to access the IP Reach system in general authenticated that user s specific permission authorization 1s determined by IP Reach based upon the user
72. ite s security certificate A The security certificate was issued by a company you have not chosen to trust View the certificate to determine whether you want to trust the certifying authority The security certificate date is valid A The name on the security certificate is invalid or does not match the name of the site Do you want to proceed Internet Explorer Internet Explorer Ea d Do vou want to allow software such as Activex controls A script iz accessing some software an 4ctwex control and plug ins to run on this page which has been marked safe for scripting Do vou want to allow this Note Microsoft Windows 2000 and Microsoft Windows XP restrict certain types of users from downloading and running ActiveX controls and plug ins regardless of the settings in Internet Explorer and regardless of your approval of the above warnings Please review the previous section Security Settings and consult your Microsoft Windows documentation for more information Removing RRC from Browser Cache To RRC from your browser cache whether to perform an upgrade save disk space or remove evidence of RRC being executed on a PC follow the standard procedure according to your web browser software Directions for Internet Explorer v6 0 1 Ifyou have used RRC recently exit and restart Internet Explorer 2 On the Internet Explorer menu bar select Tools gt Internet Options 3 Raritan Enterprise Micro
73. itialization screen appears upon boot up 10 Congratulations IP Reach is now ready for initial connection Proceed to the next section to initiate your first remote connection to IP Reach After you have become familiar with the remote operation of IP Reach consult Chapter 4 Administrative Menus to review the complete administrative functions provided by IP Reach CHAPTER 2 INSTALLATION 13 Connect to IP Reach Remotely Having completed the physical installation of IP Reach you are now ready to establish an initial network connection Below are basic instructions for doing so Please see Chapter 3 Raritan Remote Client for detailed instructions being sure to review the KVM Session Properties and Color Calibration sections to optimize your IP Reach performance Launch Raritan Remote Client RRC 1 Log into any Windows based computer with network access to IP Reach If you are using Windows NT 2000 or XP ensure that you are not a restricted user 3 Launch Microsoft Internet Explorer Ensure that your Internet Explorer security settings allow the download and execution of ActiveX controls Note The Windows default security setting of Medium is sufficient 4 Inthe URL Address field type the IP address you assigned to IP Reach in Step Il 6 Press ENTER to load and launch the web access client 3 Raritan Remote Client Microsoft Internet Explorer File Edit View Favorites Tools Help A
74. l emulation may be accessed remotely via IP Reach by attaching them to the Serial IN port found on the back of IP Reach The serial port on IP Reach is of type DTE when connecting another DTE serial device to IP Reach use a null modem serial cable When connecting a DCE serial device to IP Reach use a straight through serial cable Ke E oe fe Lee Se Se E lM ol E se Ze Hi se Ze Ei GO Ze ol lo ER ss SS ES Se H sf CH ARTO i KVM Port KVMPort2 KVM Port 3 M Port 4 TeleReach Serial IN Port Null Modem for DTE or Straight Thru for DCE Serial Cable Serial Console VT100 OUT Serial Device e g Serially Controlled Power Strip M Series Physical Connections Power Switch Local Access Network Port Serial Input Console Ports 1 2 AC Power Line Local Admin Dedicated KVM Input Console Modem Ports 1 2 Back Panel of IP Reach M Series AC Power Line Attach the included AC power cord to IP Reach and into an AC power outlet Local Admin Console Attach a PS 2 keyboard and multisync monitor to the corresponding ports in the back of IP Reach marked Admin Console Network Port Connect a standard Ethernet cable from the network port to an Ethernet switch hub or router KVM Input Ports Connect the DB25 end of an included CCP20 cable s to the KVM
75. le system from the Recovery CD ROM 0014 There is a problem with the Check the IP address configuration and reboot IP address 0015 The DHCP server did not Make sure your DHCP server is operating correctly respond IP Reach could not and then reboot IP Reach acquire an IP address 0016 0019 There is a problem with one Restore the software and file system from the of the IP Reach startup files Recovery CD ROM 001A Error occurred while Reboot IP Reach Make sure the BIOS memory test initializing the UDP socket recognizes at least 64 MB of RAM If the problem persists restore the software and file system from the Recovery CD ROM 001B Error occurred while Reboot IP Reach Make sure the BIOS memory test initializing the TCP write recognizes at least 64MB of RAM If the problem socket persists restore the software and file system from the Recovery CD ROM 001C Error occurred while Reboot IP Reach Make sure the BIOS memory test initializing the TCP read recognizes at least 64MB of RAM If the problem socket persists restore the software and file system from the Recovery CD ROM 001D 001E Resource allocation error Reboot IP Reach Make sure the BIOS memory test recognizes at least 64MB of RAM If the problem persists restore the software and file system from the Recovery CD ROM 001F Could not listen to the TCP Reboot IP Reach Make sure the BIOS memory test write socket recognizes
76. n may be accessed remotely via IP Reach by attaching them to the Serial IN port found on the back of IP Reach The serial port on IP Reach 1s of type DTE when connecting another DTE serial device to IP Reach use a null modem serial cable When connecting a DCE serial device to IP Reach use a straight through serial cable CHAPTER 2 INSTALLATION 11 Initial Configuration During initial configuration the IP Reach Setup Wizard helps you quickly set up IP Reach for the first time The IP Reach Setup Wizard appears only when accessing the Administrative Menus on an unconfigured IP Reach and guides you through initial configuration parameters The easiest way to perform this initial configuration is by using the Local Admin Console see Physical Connection instructions in the previous sections 1 Power ON IP Reach via the power switch on the back of the IP Reach unit 2 The Welcome to IP Reach Setup Wizard Screen will appear on the Local Admin Console 3 Press the letter lt B gt on the Local Admin Console keyboard to begin the IP Reach Setup Wizard 4 The Network Configuration Screen appears Name IPR Joel work Confidquration Hame WIT R Joel f YES N0 YES YES IF Failover N0 TAB Next Field 5 Use the lt Tab gt lt T gt or lt l gt keys to select each line on the Network Configuration screen and the lt space bar gt or the lt lt gt or lt gt gt keys to toggle bet
77. nd ENTER to se 2 The User Account window appears a To add a new user account type the letter lt A gt b To change a user account properties use the lt TAB gt key to move through the list and press lt ENTER gt to select a user to change Name IPE J0el IF Address A E A A User Account Logged In ADMIN JOEL iNO NONE WoO UNENOWE NO I Delete user F Previous page 3 The User Account Settings screen appears a Type the user s name in the User Name field The name can consist of alpha numeric characters up to 23 characters long and the first character cannot be a number b Type the user s password in the Password field The password can consist of alpha numeric characters up to 23 characters long c Retype the password to confirm it in the Confirm password field d Inthe Account Enabled field press the lt SPACE BAR gt to toggle from YES to NO to enable this user s account default NO e Type the group name this user will belong to in the Group Name field f When finished press lt CTRL gt lt S gt to save your data press lt ESC gt to exit the screen without saving CHAPTER 4 ADMINISTRATIVE FUNCTIONS 53 Confirm password Account Enabled Group Name CTRL S 4 Press lt CTRL gt lt M to return to the Main Menu Delete User Accounts To delete an existing user account type lt U gt at the Main Menu and when the User Account screen appears press lt TAB gt t
78. nnection X Connect Compression Security Description E Connection Type TCPAP Connection zl m Find TeleReach By IP Address Oy US AO O C Name C DNS Name M Use Default Port Number Port Number E Cancel e Description Enter a text name to easily identify the Raritan device that you are configuring such as Atlanta Datacenter e Connection Type Select TCP IP Connection for a LAN WAN connection select Dial Up Connection for a direct analog modem connection to the Raritan device CHAPTER 3 RARITAN REMOTE CLIENT RRC 21 For a TCP IP Connection select how RRC should locate your Raritan device e IP Address The IP address assigned to your Raritan device see Chapter 4 Administrative Functions Network Configuration e Name The name assigned to your Raritan device during initial setup see Chapter 4 Administrative Functions Network Configuration Note If dynamic DHCP addressing is used for IP Reach use Find IP Reach by Name Note The factory default unit name for each IP Reach is lt IP Reach gt To change the default name on an IP Reach unit and institute a unique name see Chapter 4 e DNS Name If you have configured your DNS server to resolve a DNS name to the IP address that you have assigned to your Raritan device use this DNS name to access your Raritan device For a Dial Up Connection enter the dialing parameters that RRC should use to establish a conn
79. nonnnanncnnnnonnns 74 Important Information Login e The default IP Reach login user name is lt admin gt with the password lt raritan gt This user has administrative privileges e Passwords are case sensitive and must be entered in the exact case combination in which they were created e The default password lt raritan gt must be entered entirely in lowercase letters e To ensure security change the default password as soon as possible Default IP Address e P Reach ships with the default IP address of 192 168 0 192 Firmware e This manual applies to IP Reach Firmware v3 2 and above TeleReach e Prior to 31 January 2003 the IP Reach product line was formerly known as TeleReach This page intentionally left blank CHAPTER 1 INTRODUCTION 1 Chapter 1 Introduction IP Reach Overview Congratulations on your purchase of IP Reach the industry leading solution for multi platform high performance network based remote KVM console access IP Reach enables highly secure multi user bandwidth efficient and software independent access to your servers KVM consoles via a web browser IP Reach connects to the keyboard video and mouse ports of up to four servers or KVM switches Using Raritan s powerful frame grabber and Video Compression Algorithm it captures digitizes and compresses the video signal before transmitting to a remote PC The remote user has direct access and total control of target servers fo
80. nternet do not necessarily arrive at their destination in the order they were sent When using IP Reach over an unpredictable public WAN particularly in international scenarios the Internet Flow Control toggle ensures that packets transmitted by IP Reach are received and reconstructed by RRC in the correct order Smoothing The video smoothing level instructs IP Reach to what degree color gradation shifts are relevant for transmission Video pixels that stray from the majority color are assigned approximated color values to reduce bandwidth used and video noise transmitted Overly high smoothing levels can result in color inaccuracies whereas lower smoothing levels require greater bandwidth and processing power Video Settings Opens the Video Settings dialog box to manually adjust video conversion parameters Video Settings N A To access the Video Settings dialog box either select Video Video Settings from the RRC Menu Bar or click on the Connection Properties button in the RRC Toolbar Most of the settings in this dialog box can be refreshed by performing Color Calibration as described in the next section or by manually forcing IP Reach to auto detect the video settings on the RRC Menu Bar select Video gt Auto sense Video Settings However it is useful for power users to understand the meanings and ramifications of each setting Video Setting Noise Filter Noise Filter 2 H m PLL S
81. ntrol is based on first active keyboard mouse input so multiple remote users attempting keyboard input or mouse movement at exactly the same moment may experience uneven control Note PC Share Mode is a global setting For individual user access settings see Keyboard and Mouse Control and Concurrent Access Mode on the User Account Settings screen Each user profile can be set individually to enable disable keyboard and mouse control and concurrent access e Logout idle users Offers an option for IP Reach to automatically disconnect remote users after certain selected time intervals of inactivity have passed Never default Idle remote users will never be disconnected After 5 15 30 60 or 120 minutes Idle remote users will be automatically disconnected from IP Reach after the selected time period has passed with no active input from the Remote PC e Log out of KVM on disconnect Sets automatic log out from the connected KVM s OSD NO default No special commands will be given to effect to the OSD of the connected KVM switch upon user remote disconnection from IP Reach When a remote user disconnects from IP Reach the OSD of the connected KVM switch will remain in the state last seen by the user YES When a remote user disconnects from IP Reach then IP Reach will automatically send a log out command lt F9 gt to the connected KVM switch Note For concurrent connections the Log out command if set will be sen
82. o select the user account to delete and then press lt D gt Please note that you cannot delete the default user ADMIN HO NONE Nd UNENOWE NO C D Change I N Next pac 54 IP REACH USER MANUAL Remote Authentication Implementation Introduction Note to CommandCenter Users If you plan to configure IP Reach to be integrated with and controlled by Raritan s CommandCenter management appliance this section of the User Manual does not apply to you When an IP Reach unit is controlled by CommandCenter CommandCenter determines the allowed users and groups Please refer to your CommandCenter User Guide Note to Raritan Customers Upgrading from Previous Firmware Versions If you have previously implemented RADIUS authentication on Raritan products such as Dominion KSX and IP Reach running legacy firmware versions earlier than v3 2 read this entire section carefully Beginning with firmware version v3 2 and above the implementation of external authentication has changed significantly to provide more flexible and powerful configurations Supported Protocols To simplify management of usernames and passwords IP Reach is able to forward authentication requests to an external authentication server IP Reach supports two external authentication protocols LDAP and RADIUS Note on Microsoft Active Directory Microsoft Active Directory uses the LDAP protocol natively and can function as an LDAP server and authenticat
83. ot lit on my Remote PC keyboard The Keyboard is not functioning and the green LED on the back of IP Reach for at least one of the KVM ports is not blinking but rather constantly lit I am accessing IP Reach via the Web Browser and the keyboard does not function I type but nothing happens Ensure that you are looking at the Direct Analog User Console connected to the correct User Port Remember Direct Analog User Consoles can be attached to User Ports 1 through 4 Each User Console will view the path of the matching KVM Port For example the User Console attached to User Port 1 will view the KVM path attached to KVM Port 1 Similarly the User Console attached to User Port 2 will view the KVM path attached to KVM Port 2 and so on SOLUTION The IP Reach window of TRC must be the active window for proper keyboard control Ensure the window in which you are typing is active Try clearing the keyboard signals to ensure that the release or breakcode signal has been received alternately press the lt Ctrl gt lt Shift gt and lt Tab gt keys rapidly a few times on your keyboard Ensure the remote user has keyboard and mouse privileges Exit the IP Reach software and then restart it again This is normal Use the indicators on the Status Bar to determine CAPS key status for the Target Server If a local user at the Direct Analog User Console s keyboard has changed a Lock key status Caps Lock Num Lock or Scroll Lock on th
84. phone cord N CCP20 coaxial cables N CCP20 coaxial cables N CCP20F coaxial cables N number of ports CHAPTER 1 INTRODUCTION 3 Product Features Access Remote KVM access via the Internet LAN WAN or dial up modem Up to four simultaneous user throughput to switch es or server s Up to 16 simultaneous users using PC share mode Web browser accessible Remote access to serial devices VT100 connected to IP Reach serial port Performance Superior compression algorithm for exceptional performance No impact on target server performance Automatic sensing of video resolution for optimum display High performance mouse tracking and synchronization Reliability Dual failover power supplies Dual failover Ethernet Integrated modem Dedicated Modem Port allows servers to be accessible even if network is unavailable Security SSL 128 bit RSA public key 128 bit RC4 private key encryption Single configurable TCP port for firewall protection Supports RADIUS and LDAP authentication protocols Administration Remote Administration via Web Browser interface Tight integration with CommandCenter management appliance SNMP Support Firmware upgradeable over Ethernet Simplified installation and user interface User console for direct analog access to KVM switch Extensive downloadable user event log DHCP or fixed IP addressing IP Reach TR Series only IP Reach M Series only A Terminology IP REACH USER
85. plorer documentation for details regarding these settings Note Microsoft Windows 2000 and Microsoft Windows XP restricts certain types of users from downloading and running ActiveX controls and plug ins regardless of the above settings in Internet Explorer Please consult your Microsoft Windows documentation for more information Launching Raritan Remote Client 1 After confirming that your browser security settings are configured appropriately type the IP address assigned to your IP Reach unit see Chapter 2 Installation Initial Configuration in the URL Address field of your web browser E Rantan Enterprise Hicrosoft Internet Explorer File Edt View Favorites Tools Help Address R Note IP Reach ships with the default IP address of 192 168 0 192 2 IP Reach redirects you to an HTTPS 128 bit secure web page for launching RRC Raritan Remote Client Microsoft Internet Explorer File Edit View Favorites Tools Help o 5E Raritan Raritan Remote Client 1 21 2003 16 56 34 358 Raritan Remote Client loading 16 IP REACH USER MANUAL 3 Depending on your browser s security configuration you may see any or all of the following dialog boxes confirming the access and launch of an externally provided program Click Yes to advance through any of these prompts i Information you exchange with this site cannot be viewed or Y changed by others However there is a problem with the s
86. problem persists restore the software and file system from the Recovery CD ROM Reboot IP Reach Make sure the BIOS memory test recognizes at least 64MB of RAM If the problem persists restore the software and file system from the recovery CD ROM Power off the system and make sure the frame grabber card is inserted firmly If the problem persists there may be a problem with your IP Reach hardware Power off the system and make sure the frame grabber card is inserted firmly If the problem persists there may be a problem with your IP Reach hardware Reboot IP Reach Make sure the BIOS memory test recognizes at least 64MB of RAM If the problem persists restore the software and file system from the Recovery CD ROM Reboot IP Reach Make sure the BIOS memory test recognizes at least 64MB of RAM If the problem persists restore the software and file system from the Recovery CD ROM APPENDIX D TROUBLESHOOTING 75 ERROR CODE MEANING RECOMMENDATION LAST 4 DIGITS 0011 The Ethernet controller There is a problem with the IP Reach hardware could not be found 0012 The modem could not be Power off the system and make sure the frame found grabber card is inserted firmly If the problem persists there may be a problem with your IP Reach hardware 0013 Memory allocation error Reboot IP Reach Make sure the BIOS memory test recognizes at least 64MB of RAM If the problem persists restore the software and fi
87. r select Video gt Auto sense Video Settings but a brief description of each is included here e PLL Settings If the video image looks extremely blurry or unfocused the PLL Settings for clock and phase can be adjusted until a better image appears on the active Target Server Clock Horizontal sync divider to produce pixel clock Controls how quickly video pixels are displayed across the video screen Changes made to clock settings cause the video image to stretch or shrink horizontally Odd number settings are recommended Phase Phase values range from 0 to 31 and will wrap around Stop at the phase value that results in the best video image for the active Target Server e Color Settings Gain control can be thought of as contrast adjustment Offset control can be thought of as brightness adjustment Red Gain Controls the amplification of the red signal Red Offset Controls the bias of the red signal Green Gain Controls the amplification of the green signal Green Offset Controls the bias of the green signal Blue Gain Controls the amplification of the blue signal Blue Offset Controls the bias of the blue signal Link Color Controls Makes all gain slide adjusters move in unison when any one color s gain slide is moved and all the offset slide adjusters move in unison when any one color s offset slide is moved e Sense video mode changes automatically Determines whether IP Reach will automatically update the video image
88. r maintenance administration and trouble shooting from running GUI applications to BIOS level troubleshooting and even rebooting Use IP Reach for convenient access to servers anytime from anywhere e Control servers from within the building or across a campus e Manage servers at branch offices from a central site e Provide remote support for worldwide data centers e Troubleshoot reconfigure and reboot servers from home e Provide convenient and secure lights out server management Access via Internet LAN WAN or dial up Modem IP Reach provides a broad array of remote access methods to control any server connected to a Raritan KVM Switch Since servers can also be accessed out of band with IP Reach remote access to mission critical target servers is always available even if the network is down 2 IP REACH USER MANUAL Product Photos A ee IP Reach M Series IP Reach TR Series Package Contents IP Reach ships as a fully configured stand alone product in a standard 2U 19 rackmount chassis along with the following contents TR Series M Series 1 IP Reach unit 1 IP Reach unit 1 IP Reach TR Series Quick Installation 1 IP Reach TR Series Quick Installation and Setup Guide and Setup Guide 1 IP Reach User Manual 1 IP Reach User Manual 1 Raritan Remote Client software 1 Raritan Remote Client software CD ROM CD ROM 1 Rackmount Kit 1 Rackmount Kit 1 Power Cord 1 Power Cord 1 RJ11 tele
89. rd mouse input so multiple remote users attempting keyboard input or mouse movement at exactly the same moment may experience uneven control 48 IP REACH USER MANUAL No Limit default Each active user can consume as much bandwidth as needed 10 5 2 or 1 megabit or 512 256 128 kilobit Bandwidth consumed by each active user during the operation of this IP Reach unit is limited to the selected quantity The lower the bandwidth allowed the slower the performance that may result Press lt Ctrl S gt to save changes or lt Esc gt to cancel changes and return to Configuration Menu Saved Performance Settings changes will not take effect until P Reach is restarted Important The details of the next two sections Remote Authentication Users Groups and Access Permissions and Remote Authentication Implementation have changed drastically from version 3 1 Please read these sections carefully Remote Authentication Users Groups and Access Permissions Overview IP Reach keeps an internal list of user and group names to determine access authorization and permissions This information is stored internally in a hashed encrypted format Note to CommandCenter Users If you plan to configure IP Reach to be integrated with and controlled by Raritan s CommandCenter management appliance this section of the User Manual does not apply to you When an IP Reach unit is controlled by CommandCenter CommandCenter determines the allow
90. rl Alt Del i Sale Cuno Enters Single Cursor Mode in which the local PC s mouse pointer er de lt Ctri Alt X gt no longer appears on screen Press lt Ctrl Alt X gt to exit this mode eo lt Ctrl Alt F gt Maximizes the screen real estate to view the Target Server desktop Show Hide sas El GE Toggles whether or not the RRC Navigator is displayed D Refresh N A Forces a refresh of the data displayed by the RRC Navigator Navigator Show Hide Toggles whether or not the RRC Navigator displays Raritan Browsed N A Devices automatically identified on the network that do not have Devices pre configured profiles associated with them EJ About Displays version information about Raritan Remote Client T EG a 24 IP REACH USER MANUAL RRC Status Bar The Status Bar at the bottom of the Raritan Remote Client window conveys information about the status of your remote connection session to IP Reach h cea NUM GCHL 4 Bandwidth Usage Indicator Video Sensing Status Path Indicator J Lock Key Indicators Security Indicator Concurrent Connections Indicator Pain sum Pota WA Video Sensing Status Path Indicator Indicates the occurrence of video sensing Bandwidth Usage Indicator Indicates how much of your total available bandwidth is currently being used The Connection Speed setting found under the Compression tab of the Connection Properties screen determines total available bandwidth
91. rt and have the ability to control it 4 Press lt CTRL gt lt S gt to Save CHAPTER 4 ADMINISTRATIVE FUNCTIONS 51 5 Your changes are not yet saved You will be returned to the Group Account Settings screen for the user group you are editing or creating Windows Admins sa YES NO NO NO Pe YES NO NO NO YES NO YES 6 You must press lt CTRL gt lt S gt once more while in this screen to save the permissions settings to your given user group Delete Group Accounts To delete an existing group account type lt G gt at the Main Menu and when the Group Account screen appears press lt TAB gt to select the group account to delete and then press lt D gt Before deleting a group ensure that there are no users assigned to 1t or those users will also be deleted Please note that you cannot delete the default group ADMIN IF Eeach ve 0 ba Name IPE Joel IP Address 192 165 ges Yat aa H E LFE oup Ace DnE C d a new group TAB Next Group D Change Group D Delete group page F Previous page 52 IP REACH USER MANUAL Create or Change User Accounts 1 At the Main Menu type lt U gt to add or change a user account IP Heach wa 70_ 59 Name LPR Joel IP Address Main Menu C Configure IP Peach U Add change or delete user accounts 6 Add change or delete group accounts WF Bb Us the IP Peach Press TAB to move to an option a
92. rver through IP Reach from a Remote PC I cannot access the Target Server s BIOS It seems IP Reach is not accepting the BIOS entry command keystroke IP REACH USER MANUAL SOLUTIONS Click Synchronize Mouse or press lt Ctrl Alt S gt Ensure each Target Server uses a standard Windows mouse driver For Windows 2000 based Target Servers set the mouse motion speed on each Target Server to the middle speed setting between Slow and Fast and the mouse motion acceleration speed on each Target Server to lt None gt For Windows 95 ON and NT based Target Servers set mouse motion speed on each Target Server to slowest setting possible Click Auto sense Video or simultaneously press lt Ctrl Alt A gt IP Reach will not support a serial type mouse or non standard mouse drivers It does support a PS 2 style mouse and standard Windows mouse drivers Other mouse drivers may function with IP Reach but will require extensive changes to the mouse settings until a functioning mix of motion settings is found If you must use a mouse driver on a Target Server that 1s not currently supported by IP Reach try setting the mouse acceleration to lt none gt and the mouse speed to lt slow gt Windows NT Administration or Log On screens may revert to default mouse pointer motion acceleration speeds As a result mouse sync may not be optimal at these screens If you are comfortable adjusting the registry on the Windows NT Target Server you can
93. s group The external authentication server can assist in authorization by informing IP Reach about the user group to which a user belongs whenever the authentication server approves a given user s login request The sections Implementing LDAP Remote Authentication and Implementing RADIUS Remote Authentication that follow explain this in more detail The flow diagram below illustrates the steps taken User login with username password External authentication server configured username in internal database password correct Login Login o YES YES e y External Login SE authentication allowed query Permissions Internal determined by lookup of Valid Login internal user group user group username NO den enied password YES A Login allowed Permissions User group eg SES External determined by YES found in internal YE b SD R A authentication internal user group database y SE reply NO y Permissions E determined by determined by internal user group internal user group UNKNOWN NONE Note the importance of the group to which a given user belongs as well as the need to configure the groups named UNKNOWN and NONE If the external authentication server returns a group name that is not recognized by IP Reach that user s permissions are de
94. screen without saving Name IPR Joel IP Address 197 168 51 150 Group Account Settings Vi Status screen NO HO User accounts NO group privileges Nad NO NO NO MO MO MO NO MO MO MO CTEL T Node Settings J ESC Cancel Changes TAB Next Field 4 Press lt CTRL gt lt S gt to save changes Assign Port Access Permissions By default all new User Groups have no access rights to any of IP Reach s KVM and serial ports Access permissions must be assigned for each user group 1 While in the Group Account Settings screen for a user group whether creating a new group or editing an existing group press lt CTRL gt lt T gt to select Node Settings 2 The Node Settings Menu appears listing each KVM and Serial Port configured on your IP Reach 3 Use the lt A gt and lt gt arrow keys to scroll through each KVM and Serial Port configured on your IP Reach and press the lt SPACE gt key to toggle between a NONE Users in this group do not have permissions to access this KVM or Serial Port at all The port will not even be displayed as an option for users in this group b READ ONLY Users in this group have permission to view this KVM or Serial console port but do not have the ability to control it type move the mouse etc c READ WRITE Users in this group have permission to view this KVM or Serial console po
95. soft Internet Explorer File Edit View Favorites Tools Help Back gt Y Mail and News ke Media SI A 638 8282 Synchronize Address Lei http 4 wy raritan c Windows Update Messenger Show Related Links D Search fF When you re read Intemet Options 3 When the Internet Options dialog box appears click on Settings When the Settings dialog box appears click on View Objects 5 Internet Explorer will display a list of cached program objects Select any entries named TeleControl Class and delete them CHAPTER 3 RARITAN REMOTE CLIENT RRC 17 Optional Installing Raritan Remote Client Software Note This step is optional IP Reach can be accessed from a Remote PC either by installing RRC software or by launching RRC via web browser see previous section Accessing IP Reach via web browser does not require any software installation on the Remote PC Insert the provided RRC CD ROM into the CD ROM drive of your PC 2 The RRC setup program will run automatically If 1t does not right click on your PC s CD ROM drive in Windows Explorer and choose Auto Play 3 Follow the on screen instructions in the InstallShield Wizard to complete RRC installation on your Remote PC Under Select Components you must select either the US version for a US Remote PC keyboard or the Japanese version for a Japanese Remote PC keyboard Note The Japanese version of RRC
96. status and connection profile information Left Icon Connection Profile Lt Profiled A network connection profile exists for this device El Modem Profile A modem connection Modem Profile A modem connection profile exists for this device exists for this device E A PSA Not Profiled RRC found this device on the network but a connection profile does not exist for 1t Right Icon Network Status Connected green You are currently authenticated and connected to this device Available black This device is currently available on the network but you are not currently connected to it Unavailable A profile exists for this device but it is not currently available on the network Note that all devices with modem profiles to which you are not currently connected will display this icon For each Raritan device to which you are connected the RRC Navigator expands its display tree to show each port for which you have access e Ports displayed with a green icon indicate that you are connected to that port e Bold type indicates which port is currently displayed active in the remote desktop area of the client 20 IP REACH USER MANUAL Navigator Options Certain RRC Navigator attributes may be customized to your preferences Display Hide Navigator Toggle whether the RRC Navigator 1s shown This option can also be toggled by choosing View gt Navigator from the Menu Bar Refresh Nav
97. stration When logged into an IP Reach unit as a user with administrative privileges IP Reach allows you to perform many powerful device administration tasks remotely ES Raritan Remote Client Headquarters PM_IP Reach at 192 168 50 173 Rack1_WebServices 348 Connection Keyboard Video Mouse Tools View Window Help WR SM Si Ed Options Restart Device E Sen Raritan Devices D Bei Atlanta 192 168 50 252 Ba Dallas_Modem 469 555 2511 3 0 Sa Headquarters 192 168 50 173 Save Activity Log Admin Save Diagnostic Log 3 Rack1_WebServices MES E Rack2_FilePrintServers Paragoni664 E Serial Port 0 2 Wo iita ia NETGEN Save Device Configuration Restore Device Configuration ro Configuration Menus An Administrative user can access IP Reach s lowest level configuration menus explained in detail in Chapter 4 but double clicking the Admin port entry of an IP Reach device shown in the RRC Navigator Firmware Upgrade Remote firmware upgrades may be performed by selecting Tools Update Device on the RRC Menu Bar RRC will prompt you to locate a Raritan firmware distribution file RFP format which can be found on the Raritan web site www raritan com when available Be sure to read all instructions included in firmware distributions before performing an upgrade Device Restart Administrative users may restart IP Reach units by selecting Tools gt Restart Device on the RRC Menu
98. t when the last connected user logs off from IP Reach Note For the log out of KVM option to function properly IP Reach must be configured to match the base KVM switch s hot key see Chapter 3 Raritan Remote Client Remote Device Administration e Restrict remote IP address Determines which remote IP address locations will be granted access to IP Reach NO default Remote access to IP Reach is unrestricted YES IP Reach will grant remote access to up to four designated IP addresses or address levels Administrators can set IP Reach to accept requests only from the company s intranet and or from just a few outside IP addresses The IP Mask fields determine what remote IP addresses IP Reach will grant remote access to A specific IP Mask instructs IP Reach to grant remote access only to this specific remote IP address For example a mask of 10 0 0 1 instructs IP Reach to grant remote access from the remote IP address location 10 0 0 1 only The value 255 acts as a wildcard in any location of the IP mask address For example a mask of 10 0 0 255 instructs IP Reach to grant remote access from any remote IP address location within the range 10 0 0 0 to 10 0 0 255 Similarly a mask of 192 255 255 255 instructs IP Reach to grant remote access from any remote IP address location beginning with 192 Note Once Restrict remote IP address has been enabled an entry must be made in at least one of the IP Mask fields
99. tempt is successful but no user group 1s returned by the remote authentication server Permissions defined for this group are employed for a user when your IP Reach is configured for remote authentication via LDAP or RADIUS see next section and a login attempt is successful but the user group returned by the remote authentication server 1s not found in IP Reach CHAPTER 4 ADMINISTRATIVE FUNCTIONS 49 Create or Change Group Accounts 1 At the Main Menu type lt G gt to add or change a Group Account 2 The Group Account screen appears a To add a new group account type the letter lt A gt b To change group account properties use the lt TAB gt key to move through the list and press lt ENTER gt to select a group to change IP Heach ve 0 ba Name IPE Joel IF Address 19 2 168 51 150 Group Account Add a new group AB Next C Change Group D Delete group lt i N Next pag F Previous page 50 IP REACH USER MANUAL 3 The Group Account Settings screen appears a Type the Group Account name in the Group Name field The name can consist of alpha numeric characters up to 23 characters long and the first character cannot be a number b Use the lt gt and lt W gt arrow keys or the lt TAB gt key to move through the line items and press the lt SPACE BAR gt to toggle choices from YES to NO When finished press lt CTRL gt lt S gt to save your data press lt ESC gt to exit the
100. termined by the permanent group named UNKNOWN If the external authentication server does not return a group name that user s permissions are determined by the permanent group named NONE Please see the sections involving LDAP or RADIUS in this chapter to determine how to configure your authentication server to return user group information to IP Reach as part of its reply to an authentication query 56 IP REACH USER MANUAL General Settings for Remote Authentication You must log on to IP Reach as default Administrator user name lt admin gt password lt raritan gt to set Remote Authentication properties 1 At the Main Menu press the letter lt C gt to Configure IP Reach C Configure IP Reach 2 When the Configuration Menu appears press lt R gt to configure Remote Authentication The Authentication and Accounting screen appears NONE 3 Press the lt SPACE BAR gt to toggle the options of the remote authentication protocol you wish to use and select RADIUS LDAP or LDAPS 4 The Authentication and Accounting screen for the protocol you select appears Use the lt TAB gt key to move through the fields a Press the lt SPACE BAR gt to toggle the Authentication Type field CHAPTER 4 ADMINISTRATIVE FUNCTIONS 57 b Type the server secret needed to authenticate against your remote authentication servers in the Server Secret field Re type the server secret in the Confirm Secret field
101. th Administrator privileges may modify IP Reach configuration settings A Y sm Once connected to a port keystrokes and video signals are transmitted in real time as if you were situated locally Remotely access VT100 serial consoles connected to the Serial IN port of IP Reach The RRC Status Bar provides real time information on connection parameters Note to CommandCenter Users If you are using IP Reach in a CommandCenter configuration perform the installation steps as outlined above After completing the steps in this chapter please consult the CommandCenter user guide to proceed with your installation The rest of this user guide applies primarily to users deploying IP Reach unit s without the integration functionality of CommandCenter CHAPTER 3 RARITAN REMOTE CLIENT RRC 15 Chapter 3 Raritan Remote Client Invoking Raritan Remote Client RRC via Web Browser IP Reach features Web Browser access providing a connection from any Windows based Remote PC running Microsoft Internet Explorer 4 0 Mozilla 1 1 and Netscape 7 Security Settings Accessing IP Reach via web browser requires appropriate settings in the Internet Explorer security settings tab e Download Signed ActiveX controls should be set to either Enable or Prompt e Run ActiveX controls and plug ins should be set to either Enable or Prompt Please consult your Microsoft Internet Ex
102. thernet switch hub or router IP Reach automatically fails over to the secondary Network Port when the Primary Network Port is unavailable See Chapter 4 Administrative Functions Network Configuration for instructions on enabling failover Ethernet support KVM Input Ports Connect the included CCP20 cable s from KVM In port to the KVM console of server or KVM switch to be accessed remotely KVM Output Local Access Console Ports optional User ports KVM Out allow direct analog access to the server or KVM switch attached to corresponding KVM Input ports Connect the included CCP20F cable s from the ports labeled User Port to a PS 2 keyboard PS 2 mouse and multisync VGA monitor Note Local Access Consoles can be attached to User Ports I through 4 Each Local Access Console will view the KVM switch or server attached to the corresponding KVM Port For example the User Console attached to User Port 1 will view the KVM switch or server attached to KVM Port 1 The User Console attached to User Port 2 will view the KVM switch or server attached to KVM Port 2 and so on Telephone Line Port optional IP Reach TR Series models feature an integrated modem for remote access when the LAN WAN is unavailable Use the included telephone cable to connect the port labeled Tel Line to an analog telephone jack CHAPTER 2 INSTALLATION 9 Serial Input Port optional Serially controlled devices VT100 termina
103. times should closely approximate VESA standard values The Color Settings on the Video Settings tab in the Video window are not set correctly Attempt manual adjustment until the color blocking ceases or run the Automatic Color Calibration Routine see Chapter 3 Raritan Remote Client Color Calibration Click Refresh Screen on the IP Reach toolbar or simultaneously press the keys lt Ctrl Alt R gt Pressing Auto sense Video while auto sensing is occurring will stop the auto sense process Check your Target Server resolution to ensure IP Reach supports it SOLUTION Re check the IP settings for IP Reach from the IP Reach Admin Console or remote Admin Console window Accessing the Network Configuration screen ensure that the IP addresses set for IP Address Subnet Mask and Default Gateway are still set correctly per your Network Administrator s instructions Ensure that your user profile has Web Browser access enabled and that IP Reach 1s configured to enable Web Browser 74 Event Log File and On Screen Error Codes IP Reach will display or log an error code in the IP Reach Event Log Screen in the event of a problem occurring Error codes are eight digit hexadecimal numbers containing two parts the first four denote error type and the second four digits denote a location code IP REACH USER MANUAL These last four digits of the IP Reach error code are the most useful in determining what has caused a system failure
104. u have carefully followed the Configuring Target Servers directions found in Chapter 2 and the mouse pointers still remain out of sync click on the Auto Sense Video button on the RRC Toolbar Full Screen Mode Raritan Remote Client s full screen mode maximizes the screen real estate available to RRC for displaying the remote desktop by removing window borders toolbars status bars and the RRC Navigator This option 1s particularly useful for viewing a Target Server whose video resolution is equal to or greater than the video resolution setting of the PC on which RRC is running for example viewing a 1024x768 server on a 1024x768 PC eng Let ge EN E ER eh a pn Pi nas np mm METIA pe a Pi ais 9 E 7 Ea EI Er a sam Full Screen Mode View To toggle full screen mode click on the full screen mode icon in the RRC Toolbar or press the hotkey combination Ctrl Alt F To exit full screen mode press the hotkey combination Ctrl Alt F CHAPTER 3 RARITAN REMOTE CLIENT RRC 21 Selecting Servers with a KVM Switch Two buttons allow users single click access to the On Screen User Interface OSUI provided by your KVM Switch The Enter OSUI and Exit OSUI buttons on the RRC toolbar have been provided to simplify the use of IP Reach in conjunction with KVM Switches The steps below configure RRC to properly interoperate with your KVM switches to enter and exit their user interfaces Once IP Reach has been configur
105. ween available entries Press the lt Enter gt lt Tab gt or lt d gt keys when your entry on each line is complete Below are descriptions of each field and the appropriate values to assign e Name Designate a unique name for this IP Reach unit for example Miami Data Center The default name is IP Reach e Enable Ethernet Interface Designates whether IP Reach should enable its Ethernet adapter as active default YES Note Network connections must be IOBASE T or IVOBASE TX Ethernet 12 IP REACH USER MANUAL Line Speed amp Duplex Enter the visual efficiency for the monitor Auto detect 10 Mbps Full Duplex 10 Mbps Half Duplex 100 Mbps Full Duplex or 100 Mbps Half Duplex Obtain IP address automatically DHCP YES Enables dynamic IP addressing for IP Reach Each time IP Reach boots it requests an IP address from the local DHCP server Note that this setting can make remote access to IP Reach from outside the LAN difficult since the dynamically assigned IP address must be known in order to initiate a connection NO default Assigns a fixed IP address to the IP Reach unit recommended IP Address Enter the IP address for IP Reach given by your Network Administrator Subnet Mask Enter a Subnet Mask provided by your Network Administrator Default Gateway Enter the Default Gateway if your Network Administrator specifies one e Enable Modem Interface Enables Dial up Modem access default YE
106. width constraints Unlike competitive solutions IP Reach optimizes its KVM output for not only LAN utilization but also via the WAN and dial up By dynamically adjusting color depth and limiting video output IP Reach offers the optimal balance between video quality and system responsiveness in any bandwidth constraint Power users of RRC should understand the following adjustable parameters in the Connection Properties and Video Settings dialog boxes and familiarize themselves with the effects of each setting in different operating environments they can be optimized to your requirements Connection Properties Opens Modify Connection Properties dialog box to manually lt Ctrl Alt P gt adjust bandwidth correlated options Connection Speed Color Depth etc Connection Properties To access the Connection Properties dialog box either select Connection Connection Properties from the RRC Menu Bar or click Connection Properties in the RRC Toolbar Modify Connection X Compression Connection Speed Auto Detect sl Color Depth Auto Select Color S E Prooressive Update Internet Flow Control Smoothing Off ke Max Cancel Connection Speed The Connection Speed selection box allows users to manually constrain IP Reach from using more than a designated amount of network bandwidth While IP Reach normally automatically detects available bandwidth users can use the Connection Speed setting to manually
107. your target server you must set the IP Reach client Raritan Remote Client to single cursor mode Dual cursor mode is not supported and the two mouse pointers will not appear in sync if you attempt to control a Macintosh server via IP Reach in dual cursor mode Configuring Network Firewall Settings If you wish to access IP Reach through a network firewall your firewall must allow communication on TCP Port 5000 Alternatively IP Reach can be configured to use a different TCP port of your own designation see Chapter 4 Administrative Functions Network Configuration In order to take advantage of IP Reach s web access capabilities the firewall must allow inbound communication on TCP Port 443 the standard TCP port for HTTPS communication In order to take advantage of IP Reach s redirection of HTTP requests to HTTPS so that users may type the more common http Xxx Xx xxxx instead of https xxx xx xxxx then the firewall must allow inbound communication on TCP Port 80 the standard TCP port for HTTP communication Configuring Paragon KVM Switches If you will be using IP Reach to access Raritan s Paragon enterprise class KVM switch first perform the following optimization before connecting IP Reach One by one view each target server accessible from the Paragon user station and adjust the video gain setting to 15 negative 15 Adjust Paragon video gain by pressing the or keys on your the numerical keyp

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