Husqvarna – Sears Scope of Work
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1. Husqvarna Sears Scope of Work Summary This project is a one and a half hour visit to select Sears stores around the country While the project doesn t require you to know about riding lawn mowers it is mandatory that you view a video prior to visiting your store s The video will clearly show you what the issue is and how to address it your mission is to go to the stores and explain it to the Sears sales associates You will also be provided with a handout walking the associates through the steps We understand you may not have previous experience with mowers but reviewing the video and the handout will allow you to understand the task at hand The video link is http questmerchandiser no ip org 8045 aspx ICS instructions lehr index htm Project Execution There is a potential issue with two different Husqvarna produced Craftsman riding mowers at Sears notice the key word is potential issue When a tractor needs to be transported without the engine engaged it s in a free roll situation meaning it can be pushed Sears stores are seeing instances where a tractor is not able to be free rolled and your job is to educate the sales associates on how to address You re being asked to visit the store to check the inventory on hand and review the free roll process with the store associates Before visiting your stores you ll need to call and ask for the Area Sales Mer of Lawn and Garden The phone numbers are poste2. d with each store Let the ASM know when you want to visit their store it s best if you schedule your visit for when the ASM will be there If the ASM can t be there for your visit ask if there s a key person you can work with You ll need to review the video above and print a copy of a Powerpoint presentation pages 6 14 only to leave with every store you re visiting If you can t print the copies we will mail them to you just let your recruiter know one way or the other There are only two models to check and it only takes a couple of minutes to check each unit Beyond checking the units you re also going to need to record and submit the serial number of each unit you check The serial number is located on a metal plate under the seat just flip the seat back over and you ll see it there are instructions in the Powerpoint that show you the process If you find any units that actually remain an issue and can t be fixed you ll need to notate accordingly on the call report Tell the store associate you re reporting that information to Husqvarna and Sears Important The issue that you re helping to resolve has absolutely no impact on the performance of the tractor when the engine is on and operational This is strictly an issue when a sales associate consumer want to move the tractor without the engine in use Even then the likelihood that one will experience a free roll issue is low Also note that this issue is k
3. nown and is actually addressed in the User Manual provided with each tractor The steps you re being asked to perform to rectify the issue are the exact same steps referenced in the User Manual Remember the vast majority of the units will be fine but there may be a few that are problematic One last point you may want to wear gloves disposable or otherwise to avoid getting anything on your hands or clothes When completing your call report notate the name of the person you worked with in the comments section If you have any questions regarding this project please contact the Quest office directly
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