User Manual
Contents
1. The mobile phone service for international travellers travelsim Helpful Handset Tips Helpful handset tips every traveller should know Locked Handsets You must ensure that your handset is unlocked for TravelSIM to work When you insert your TravelSIM you may see a message like this if your phone is unlocked Restricted SIM Insert Correct SIM SIM registration failed Contact your service provider to have the phone unlocked Locked iPhone To complete the unlocking process the iPhone will need to be connect to iTunes to run a resync and software update 1 Download iTunes to your desktop 2 Connect the iPhone and Devices will appear on the left hand side where the playlists are 3 Resync and make software update 4 Test TravelSIM in iPhone If the phone is still coming up with SIM PIN repeat above process then restore the phone remember to back up data first For further assistance call Apple Customer Support 1300 321 456 Compatibility Mode Some style handsets may need a simple setting change to the SIM card This setting change is usually required for most Samsung LG and HTC phones It may also be required for some versions of the Apple iPhone You only need to do this once 1 Open TravelSIM menu 2 Select Settings 3 Agree with message by pressing Yes or OK 4 Dial digits 1101 and select Yes or OK 5 CC Option X On will display and then sel2. O11 011372 HHH HHH The mobile phone service for international travellers travelsim They can use the TravelSIM Toll Free Service to contact you Instructions 1 From Australia they simply dial 1800 424 087 from any landline or from a mobile carrier charges may apply 2 They will hear a recorded message asking them to enter the TravelSIM number 3 They enter the TravelSIM number without the sign or exit code 4 They will be connected through to you While it is free for the caller to call you from a landline you will receive a surcharge of USDS0 35 minute to receive a call from the Toll Free Service surcharge means that you will be charged in addition to any charge to receive calls for the country you are in at the time of the call This is often the cheapest way for family and friends to stay in contact TravelSIM also offers Toll Free Services from a number of other countries For full details on this service and out other Toll Free numbers please see our website www travelsim net au The service works on tone so use a consistent speed when entering the TravelSIM number The mobile phone service for international travellers travelsim SMS Messaging Can you send SMS messages Sure It s easy just do as you normally would but Remember to use the full international number including the sign Free to receive It is always free to receive an SMS message on your TravelSIM servic
3. ORNS sesen OE EEN 15 Options while listening to messages ccceccseccsecesceeecceccsecenceeuceseceeeeeuetseceeeeeuceseeeseeeeetseeeeeees 16 CRINE ONO prann a E i E E E E 16 The mobile phone service for international travellers travelsim Configuring Voicemail agate sees acueenee uc senencovsceeun EEEE TOTENA VESCE UNNES ENNES NNNSNN 16 Recording your unavailable or busy MESSABES cccceecceccsseceeccnecsecenceeuceeceseeeucteceseesuctseeeees 17 Change 0S S WON isctesecesanssanncenssnneansenssaensnanesacennconasenesansaanous domdensonmocadmadoeanddaniemedeedenedubedasedateneses 17 Advanced COONS sass se eves ee esses ee a ey es ENCE TEE EET ENEE ENE ENTENEN EEEE 17 TravelSiM Diversion SEWING ccesasacarecereiacemncsasacsnntreserneasem teen eem im eenniomcmmanarnamuientans 18 TravelSIM Personal Assistant Service ccccsccccseccsseccnscceseeceseucessuseseusessusessusseusessusessusessusessusessuses 19 How do access Personal Assistant cccsecccssecceseccaeecceeccseecseceseeceseeceseeceaueceseceseeeeseeesaeesaaees 19 HOW MUCH does it COST cecccseccceeccceeecceeeeeeeecaeeeeeeeeseeeeeeeesseeeseeeeseeeeseeeeseeeeaaeeeseeeesueeesueesaeeeaaess 19 Troubleshooting TDS src Ern E E EAEE TEENETE ETAS 20 Welcome to TravelSIM Before you leave there are 4 steps that you must do Se You must activate your TravelSIM card 1 If you don t activate it won t work Step Learn how to make calls using your TravelSI
4. number When someone calls your existing service it will be diverted to the TravelSIM How much does the TravelSIM Diversion Service Cost There is no cost to setup diversion however there is a USSO 21 per minute surcharge to receive calls using the diversion service If an Australian landline number is used when mapping the diversion callers may be charged by their local carrier to divert their existing number This is usually a low cost and in the case of mobiles may be included in the mobile plan Who should use the TravelSIM Diversion Service The Diversion Service is available if you absolutely have to keep your number for incoming calls when travelling Diverting your existing mobile number or office number is not always a good idea when you travel do you want to get normal calls when you are travelling You may be in a very different time zone Most customers find it is easy to inform people who need to know of their new TravelSIM number and they can contact them directly Features and Benefits of the TravelSIM Diversion Service Still get amazing TravelSIM rates when calling out Never miss an incoming call Keep your existing contact details You can couple the service with TravelSIM Voicemail if needed FREE voicemail deposits How can set up a TravelSIM Diversion Please contact us to arrange set up We will allocate the necessary Australian landline number and advise how to map your current contact number to your n
5. M 2 Learn how to dial international numbers it s easy when you know how Incorrect dialling is the number one error made by TravelSIM customers Step Top up your TravelSIM 3 Your TravelSIM comes with some credit to get you started but you will need to add more Step Do you need any help 4 Please take the time to learn how to contact us while overseas If you have any issues with the service we want to know about it so we can fix it Contacting TravelSIM is easy The mobile phone service for international travellers travelsim How to Activate Your TravelSIM 1 Carefully press out the TravelSIM card from the plastic holder and insert into your unlocked GSM mobile phone the phone that you will be using while overseas 2 Turn on your phone 3 If your phone prompts you to enter a PIN enter the four digits PIN code the PIN code is printed on the back of the TravelSIM card holder Go Online Go online to www travelsim net au and click on Activate SIM at the top right of the page and follow the instructions Over the Phone Put the TravelSIM card into the mobile phone that you will be using while overseas and turn it on Note If you only have one mobile phone handset activate the TravelSIM service first using your existing Australian SIM card before inserting the TravelSIM Call us on 1300 851 676 Or 61 2 8668 7500 if you are outside of Australia Please have your personal contact details
6. an Someone Call You There are two ways someone can call you now that you have your TravelSIM in your mobile phone e They can call you directly on your TravelSIM number from mobiles or landlines or e They can use the TravelSIM Toll Free Service to contact you TravelSIM utilises an Estonian Mobile number range for roaming access this means when someone is calling a TravelSIM service they will be charged at International Mobile rates to Estonia rates vary according to service provider The Toll Free Service is often the cheapest way for family and friends to stay in contact They can call you directly on your TravelSIM number From Mobiles cellular TravelSIM Number For example from any mobile dial 372 HHH HHH Note the sign is recognised by all networks in the world as the universal exit code for mobiles From Landlines fixed International exit code TravelSIM number International Exit Codes or International Direct Dialling Codes IDD are required to dial internationally out of a country These codes vary from country to country however people generally know what the exit code is for their country Other Exit Codes IDD that may help you Australia 0011 0011 372 UK Italy France Greece Spain most of Europe 00 00 372 China Malaysia Philippines Vietnam India 00 00372 New Zealand South Pacific OO 00372 HH HHH USA Canada most of the Americas
7. and TravelSIM information ready for activation Note You can call us from any phone but not from your TravelSIM as it is not activated yet Your phone will now have a new telephone number that works in over 190 countries You are now ready to start making and receiving calls at a fraction of the costs from all over the world Let your friends family and business colleagues know your new international travel number The mobile phone service for international travellers travelsim Your TravelSIM Account Your TravelSIM comes with a personalised online account with all the information relevant to your TravelSIM service From here you can Check your account balance Top Up your TravelSIM service Activate Handset Top Up Purchase additional TravelSIM products View your order history Check your call log Manage your profile Get help Tr TF Tr FF YT FF Contact TravelSIM And much more To access your TravelSIM account all you need to do is visit our website www travelsim net au and follow the links to My Account login it s that easy The mobile phone service for international travellers travelsim How to make a call Follow these five steps and you ll be chatting in no time Step Dial the number you wish to call in full international format When entering the 1 number you wish to call make sure to include sign in front of the number you area dialling followed by the country cod
8. ber can be used without international access Try calling the TravelSIM from another network to make sure there are no local issues causing the problem Depending on your location you may need to have credit in order to receive a call Check our rates page for full details and top up to continue using the service Switching your phone off then on will refresh your connection with the local network If you find coverage is low try switching networks You will need to contact your Australian service provider where you purchased the phone to have it unlocked Alternatively remove the SIM and ensure it has been inserted correctly Please check our coverage and rates page for full details Most handsets work but a small number do not Please check the incompatible handset list
9. d using the following format 146 00ccNumber For Example To call 61 427 671 760 you would dial 146 00 61 427 671 760 To call 61 2 8668 7500 you would dial 146 00 61 2 8668 7500 The TravelSIM Menu When you put the TravelSIM into your mobile phone a new option will be added to your phone s menu this is the TravelSIM menu sometimes called the SIM menu TravelSIM SIM Applications From the SIM menu you can Check balance Add Credit Access Customer Care Make calls for New Zealand and U A E YY gt gt Where is the SIM menu in your mobile phone Nokia nearly always under the main menu down the bottom LG and Samsung usually under Tools or Applications Sony Ericcson usually under Entertainment iPhone usually in Settings gt Phone gt SIM Applications Android All Applications gt SIM Toolkit Making a call using the SIM Menu SIM Menu dialling is an alternative way to make a call using your TravelSIM In some cases a country you are travelling to such as New Zealand and U A E is not suited to classic TravelSIM dialling methods and SIM dialling is required There are also some handsets that require you to dial from the SIM menu To make a call using the TravelSIM Menu 1 Access the SIM menu in your handset 2 Select Call 3 Enter the number you wish to dial in full international format 4 Press Yes or OK The TravelSIM will then place the call exactly the same way as classic TravelSIM diallin
10. e no matter where the message is being sent from If your balance falls below USS5 you won t be able to send an SMS unless you Top Up your credit first Unlimited Free SMS Your family and friends can send you unlimited and Free SMS messages straight to your TravelSIM phone from our website No obligation No need to buy anything or register Simply go to www travelsim net au home page and look for the FREE Web SMS button Unlimited Free SMS only to TravelSIM numbers from the TravelSIM website Data Service TravelSIM offers GPRS Data to all TravelSIM users in most countries in some countries this also includes 3G See our Coverage and Rates page at www travelsim net au for information on coverage and rates There is no flag fall or connection charge for data To activate data service Data activation can be arranged by contacting us Once this has been done the following settings need to be entered into the phone APN send ee Username enter your TravelSIM number Password leave blank TTT Turn data roaming on We encourage all customers to carefully check rates for data on the TravelSIM web site Data rates can be very expensive in some countries when compared to using the internet at home or at an internet cafe You need to be aware of the costs before you use data on you mobile GPRS Rates are charged in 10Kb chunks GPRS Data will not be available if your TravelSIM account balance falls below 9 00 USD
11. e area code and local number For instance if your destination number is in Australia dial 61 country code followed by the area code removing the leading zero then the local number If you are dialling a mobile number start with the sign then the country code followed by the mobile phone number without the leading zero A full list of country codes can be found at www travelsim net au Step 2 Press Call button You may see a message on your screen that says Wait for call Some handsets may not display wait for call or they may display other messages a In a few seconds your phone will ring Step 4 Answer the call like you normally would Step You will hear a recorded voice that tells you your credit balance and you will then be 5 connected to the number you called If your call drops out after you hear your credit balance it is likely that you have dialled the number incorrectly TravelSIM The Golden Rule You must always dial the full international number no matter where you re calling from or where you re calling to country code area code local phone number Remember to remove the leading zero from the area code or mobile number The mobile phone service for international travellers travelsim Override Code A small number of handsets or older style phones 5 years may require a different dialling method an override code when making calls with TravelSIM Numbers may be dialle
12. ect Yes or OK 6 Switch phone off and on then try making a call To turn off compatibility mode if you are switching to a handset that doesn t require it follow the same instructions but enter setting 1102 in step 4 The mobile phone service for international travellers travelsim TravelSIM Voicemail User Guide Voicemail is an answering machine that responds to incoming calls when you are unable or do not wish to answer Voicemail main possibilities Record messages Listen to messages Administer Voicemail changing user name and greetings Before using Voicemail you may need to setup your mobile phone to the tone dialling mode Check the manual of your phone for details How to turn on Voicemail 1 To activate Voicemail please dial 091 for old handsets please dial 146 091 2 Press call 3 Message will be displayed Voicemail is now activated Before checking of your Voicemail 1 Make sure you have the TravelSIM card inserted in to your mobile phone 2 Turn on the phone 3 Make sure the TravelSIM network coverage is available Listening to Voicemail messages 1 To access Voicemail please dial 095 for old handsets please dial 146 095 2 Press Call button and you will see Wait for call displayed on the screen 3 In afew seconds you will receive a call just answer the phone regularly 4 You will hear how many messages you have 5 Now you are in the main menu of y
13. enough credit If you are less than USS5 you will need to top up Make sure you enter the number in full international format remembering to include the sign The TravelSIM Service Centre Number SMSC is 3725099000 The SMSC can be found under the message settings in your mobile phone Switching your phone off then on will refresh your connection with the local network If your balance is too low you will need to top up to continue using the service Ensure you are dialling the number in full international format remembering to include the sign Make setting change These are common responses for older style handsets Please see override code travelsim Can t receive a call No Coverage Restricted Is your correct TravelSIM number being dialled Does the number you are calling from have access to call international numbers Is ita network related issue Do you have enough credit Have you turned your phone off and on lately Is your phone saying restricted SIM insert correct SIM If so it is probably locked Does TravelSIM have coverage in the country that you are in Is your handset compatible with TravelSIM The mobile phone service for international travellers See How to calla TravelSIM TravelSIM is an international service so numbers must be able to dial internationally in order to call your TravelSIM Remember the 1800 Toll Free num
14. ew TravelSIM Diversion Service The mobile phone service for international travellers travelsim TravelSIM Personal Assistant Service TravelSIM s revolutionary new Personal Assistant service provides all your travel information events amp leisure information business services medical assistance emergency help services as well as a live language translation service in over 77 languages If you need to book or pay for a service such as tickets to a local event Personal Assistant can securely take payment via credit card over the phone This process is very secure as your information is undocumented and processed instantaneously meaning you can receive information book AND pay for a service all in one phone call TravelSIM Personal Assistant service is available 24 hours a day 7 days a week 365 days a year The range of services includes Transport hotel and vehicle information and reservations Live language translation and support in more than 70 languages Country visa currency and medical information Personal safety advice Performance of minor tasks such as faxing or emailing with the Secretary service Information on booking tables at restaurants and tickets to events Information on local events attractions and leisure activities Business services such as arranging a meeting or a conference call oY ee or a OF OF Medical referrals and ambulance arrangement T Information on local legal
15. g When your phone rings all you need to do is answer it and you will be connected to the number you are trying to contact The mobile phone service for international travellers travelsim How to Dial International Numbers You must always dial the full international number no matter where you are calling from or where you are Calling to When calling someone in the same country as you always dial as though you are calling from outside the country How to call landline fixed numbers country code area code without leading zero local phone number one How to call mobile cellular numbers country code mobile phone number without leading zero one Examples Call Australian landline number To call this number from TravelSIM 02 8668 7500 You would dial 61 2 8668 7500 Think of it like this just replace the first zero of the number with 61 Call Australian mobile cellular number To call this number from TravelSIM 0427 671 760 You would dial 61 427 671 760 Think of it like this just replace the first zero of the number with 61 TravelSIM Menu Calling The SIM Menu can also be used to place a call This method works best for some networks e g New Zealand and U A E There are a few handsets that can only dial from SIM menu Just go to the SIM Menu in your phone s menu system and select the call option Enter the full international number and press ok Write down the numbe
16. our Voicemail 6 Press 1 All messages will be played Voicemail main menu options 1 Press Help 2 Press 0 Mailbox options 3 Press 1 Listen messages 4 Press 2 Change folder 5 Press 3 Advanced options 6 Press Exit The mobile phone service for international travellers travelsim Options while listening to messages You might want to hear save or delete some message again 1 Press Help 2 Press 1 to listen to the message 3 Press 2 to change folder 4 Press 3 to enter advanced options submenu 5 Press 5 to listen again 6 Press 6 to listen to next message 7 Press 7 to delete undelete the message 8 Press 8 to forward the message 9 Press 9 to save the message 10 Press O to return to mailbox options 11 Press Exit Change folder During saving messages you may choose a folder where it is stored Please note that messages will not be stored for longer than one month After one month messages will be automatically deleted Using change folder option you can access to messages stored in various folders Next options are available 1 Press Help 2 Press O view message 3 Press 1 Old message 4 Press 2 Word message 5 Press 3 Family message 6 Press 4 Friend message 7 Press Exit Configuring Voicemail Press O when you are in main menu Now you have accessed mailbox options menu and next options are available 1 Press Help 2 Press 1 to record unavailable message 3 Pres
17. representatives How do access Personal Assistant To access Personal Assistant simply dial 372991 from your TravelSIM How much does it cost Personal Assistant costs 15 AUD to sign up deducted from your balance when first calling the Personal Assistant service and provides six months of unlimited usage When using the service you will then only pay the normal rate to make phone calls from the country you are in Visit www travelsim net au personalassistant for more information and a full list of services The mobile phone service for international travellers Troubleshooting Tips with the local network Turn your phone off then on travelsim If you have a problem with your service please try this first It doesn t hurt to do this each day as this will refresh your connection Can t send an SMS Can t make a call Once your balance falls below USS5 you will not be able to send an SMS message Have you entered the mobile number correctly Incorrect Service Centre Number SMSC saved in the phone Have you turned your phone off and on lately Do you have enough credit to make an outgoing phone call Are you dialling the number correctly If you have a Samsung LG HTC or iPhone you may require Compatibility Mode Are you getting Call Barred or does the call end itself The mobile phone service for international travellers Check your balance to see if you have
18. rs you may want to call when you are travelling Free Practice Make calls with TravelSIM by calling yourself at home Just don t answer your call and there is no charge The mobile phone service for international travellers travelsim How to Top Up TravelSIM is a prepaid service You will need to add credit to your account to make calls Handset Top UP Handset Top Up allows you to add credit using the menu functions of your mobile phone You must register for this service To register simply visit www travelsim net au and log in to your TravelSIM account Follow the instructions to register for Handset Top Up Once registered for Handset Top Up Follow these instructions each time you want to Top Up 1 With the TravelSIM in your phone go to the SIM menu 2 Select Add Credit 3 Enter the PIN for the amount of credit you wish to add The PIN codes for topping up through your phone are The PIN is the Star button on your mobile along with the amount you want to Top Up see opposite Once you have entered the PIN press OK and your top up request will be processed You will get an SMS letting you know the transaction is complete and your new account balance The SMS may take some time but your top up won t Just check your balance to make sure it has gone through Online Top Up Go to www travelsim net au and log in to your TravelSIM account using your username and password Follow the steps
19. s 2 to record busy message 4 Press 3 to record your name The mobile phone service for international travellers travelsim 5 Press 4 to record your temporary greeting 6 Press 5 to change password 7 Press Exit Recording your unavailable or busy messages When recording your unavailable or busy messages your name or temporary greeting messages next options are available Press 1to accept record Press 2 to listen to the record Press 3 to record once more Change password In case if you have external number for accessing to your Voicemail password prevents strangers from listening of your Voicemail and changing the settings Select a password combination that is easy to remember but difficult to guess Advanced options Press 3 when you are in the main menu Now you have accessed advanced options menu You ll have next options available Press 5 to leave a message for another user Press to return to main menu The mobile phone service for international travellers travelsim TravelSIM Diversion Service Like to keep your existing number It is possible to divert all calls from your existing mobile service to your TravelSIM service using the TravelSIM Diversion Service charges apply How does it work The TravelSIM Diversion Service works by using an Australian landline number which is then mapped to the TravelSIM service You divert your existing mobile number to this auxiliary
20. sdetaeuacetecetencutsedenennaneuapaeeneaeeayatancienarazancnesaveeansiersyereneieas 9 Auto Top Up sssssssssssssssssessssrssessrsrrsesersrrsesersresrssrsererserserorsorserersorserersorserersserorsorserersersereesersereesere 10 FS CAI AESAAT EENES O E E E EE 10 How Long Does Your Credit Last ccceccsecssccsccsecseceeccsecseeeeceucesecseeseceeceuceeceeeeseeseeeeeeecesenseeeeeeeees 10 HOw Can Someone Call YOU serran aa EO O OONO OOE VETOO OOE 11 They can call you directly on your TravelSIM number ssssssssssssssessnsrrserserersesrrsrrserseeresrrseeserseseene 11 They can use the TravelSIM Toll Free Service to contact you sssssesresrssessesrrsrrserserresrrsersereeseese 12 SMS Messa CINE cnnnip tncetnnoantatenetnbnconntonetniimienetnsetniminkatanetnvanersenetniinkenntnies ammnkninnent ESETEIT EENES 13 GOM EEEE SIS ar a E N E E N OOO OO OE OOO OOOO OOE A EEE 13 Pe o E ea ar E A ar E ee eee eon ees 13 Helpful Handset TIPS ca iiectanioctorinnaisostauionnsinnosnnesincasiosesindtanndaindatiadesadnieus seocssenceesseersseresecesemnceceserereucessacceenner 14 Lock PES OS eccrine re errno eee pda nt tea ni gna ee praeantbuant guinea onaeaninenntota 14 Compa MOE eee en eee Cee ene ee Con ee 14 TravelSiM Voicemail User Guide cciercvexiererserereniecadvanesyetniererneineadvantevadsexdcaereonsbnncdensinbesederntdans cionsinnee 15 Listening to Voicemail Message S ab snadosadonndanncenasauasanassant EE EE EEE EEEE EEEE EEA 15 Voicemail Main MENU OPU
21. to top up your account Over the Phone You can contact our customer service centre to top up over the phone Have your TravelSIM number and your credit card handy Call 61 2 8668 7500 from anywhere in the world 1300 851 676 from an Australian service select Top Up Your TravelSIM and follow the prompts Charges will apply if calling from a TravelSIM The mobile phone service for international travellers travelsim Auto Top Up Only recommended for frequent travellers Similar to Handset Top Up except your account is topped up automatically when your balance falls below US 10 00 All you need to do is register the Same way as Handset Top Up Retail 1 Buy a TravelSIM voucher with Airtime 2 3 4 5 6 Scratch the security layer off the card to reveal your 10 digit PIN for example 1234567890 Dial 098 PIN 10 digit PIN you received before for example 1234567890 Press Call to make a call Your updated TravelSIM balance will be displayed on the screen TravelSIM menu At any time you can use the SIM menu to check your balance this is a free service How Long Does Your Credit Last TravelSIM credit lasts for 6 months from last use This means that your credit will not expire as long as you are using the TravelSIM Make one short connected call every five months to keep your account and credit active The mobile phone service for international travellers travelsim How C
22. travelsim User Manual travelsim Contents How to Activate Your TravelSIM ssinsesnvarssnnssiavarnsasesavassidwnsavasssnsasanassdinansiavanssdndenawacddeddacncenienadaciaadduncndns 4 ERDA ae oie A E E voc E A A A A E 4 Over the PHONE pna A A EA 4 Your TravelSIM Account sntanipanesenssaessusennnapanasusennpa snd psanapanasiesesatamspiass tienda acsenmadenntsannaanetmensieodancmneraaenns 5 HOW CO Wire SC alll esa E E E A 6 Override Code ccccccscccssccesecesecnseeseeeceeeeeeeeeseeseeseeeeeeeseaeeseeeseeseeeeeeseesaeesseeseeeeeeeseuseeuseeeeeneeeseeseenseges 7 The TravelSIM MenU ssssssssssnsssnssersserssesssrssersserssesssrssersserssressrssressresersseessesssresereseesseeseresereseesseeseeesees 7 Where is the SIM menu in your mobile phone essessessesessesersrrsrrrrserserresrrserserresrrserrerresersersene 7 Making a call using the SIM Menu cccccccssccsecceeceseceeceseccseceueeeeceseeeuceeeceeeeeeeeeeeeuceeeeeeeeeeceeeeeeeeeetes 7 How to Dial International Numbers sssnssssssesssesssesssrssersserssesssresrrssrrssrsssresrsseresersserssreseresereserssessse 8 TravelSIM Menu Calling sonnsccnscasanaeananecannnaanssscdanaeaiansasannsadnarasanesand beeadacnsesneoanteencanetanedencsnoeanoeanteneena 8 POW LO 1 OD UDe 9 FANS OE TOn OP asso aaa sy a a es vas baa ave eae ba nino eee eae teu eve eee esate store E 9 ONING TOD UD ceea ace re ne a ete ett esate ese sete aera EA AAA 9 Over the PRONO ecatecuacetecatnccttgeteeouncniecetnccu
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