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1. PoE See Power over Ethernet Power over Ethernet This is the method of powering network equipment using the spare wires in a CAT5 cable PoE devices must conform to the IEEE standard 802 3af which specifies a 48V supply SootONE counters do not conform to this standard as they require a maximum of 28V therefore PoE must not be used with SpotONE counters IP enabled counters could be damaged by PoE equipment Relay Master A type of counter that connects to a logger and provides count data via relay output It connected to additional node units then the field of view can be effectively enlarged to cover wider entrances than possible with a single master unit In these cases the master counter outputs the total counts from all connected counters as if from a single unit Relay Output Type of pulsed output accepted by some logging equipment 94 Reset Counters setup Software Menu option Restore Setup Software Menu option Allows previously saved configurations to be loaded into a counter RS232 Name of standard PC COM port serial connection Settling Time The counters detect changes in temperature so must settle into their installed environment upon switch on Settling time is between 45 seconds and 2 minutes dependant on ambient temperature Setup Module All counters require configuration before they work effectively The preferred method of configuration is via IP for IP enabled units however a setup ca
2. IP Master A type of counter that connects to an Ethernet network and provides count data over the IP protocol If connected to additional node units then the field of view can be effectively enlarged to cover wider entrances than possible with a single master unit In these cases the master counter outputs the total counts from all connected counters as if from a single unit LEDs Light Emitting Diodes These are the red and green lights that flash on the units under certain conditions Master See SpotONE Master or SpotONE Master 93 Mounting Height Distance from the ground that the counter s are installed Valid range for standard 60 unit is 2 2m 4 8m and for the 40 unit is 3 5m 7 5m Note the optimum height is in the middle of the range Mounting Height Graph Used for calculating the coverage of a single unit and also the maximum distance apart that counters can be from each other when installing a wide opening network Node See CAN node Outdoor Unit This is the metal version of the people counter for outdoor and challenging indoor environments where moisture may be a factor Passive infrared Passive infrared devices detect the presence of people by detecting the naturally emitted infrared radiation This is how all units operate Permanent Setup Software Program option This fixes the current settings into the flash memory of the counter so that they are not lost following a reboot or power cycle
3. plane view This is provided by a dedicated CCTV module lt a a incorporated into the counter base it is not a plug in unit A SpotONE Dual View equipped counter will be discovered and Figure 7 11 1 shown by the Configuration Wizard Configuration Wizard The Scan of the Counter Group has been completed and found the following Validation Units 1 Figure 7 11 2 41 peoplecounting All IP enabled units are configured exactly the same with the only difference between a SpotONE Dual View unit and a standard SpotONE unit being shown on the ground plane view Here in the middle of the SootONE Dual View s field of view is a camera symbol Clicking on this camera symbol will reveal the live video view window counts Line 1 Figure 7 11 3 The SpotONE Dual View counter therefore enabled true remote configuration if required All other settings should be implemented as described in the rest of this document 7 12 The Main Menu The main menu is accessed by clicking the logo in the top left hand corner of the screen Note that the image cycles through being the logo and the word Menu Figure 7 12 1 42 Clicking on the button shows the available options Backup Permanent Global Restore All Figure 7 12 2 And clicking on each option gives you the sub menu options if available TT Backup Permanent zs Run Wizard Global Restore All
4. Anti Dither ON Anti Dither OFF U Turns ON U Turns OFF 10 00 In the above case Immediate with Anti Dither ON or Deferred with U Turns OFF would be better options than either of the other two to prevent counting people who walk through the field of view without going OUT Note the counting modes rely on being able to consistently track a person through the field of view If a person stops long enough to be lost from view then it is possible that all modes will count that person once they are seen again and cross a count line 7 19 4 LEDs The counters have two built in LEDs which serve four purposes Firstly they can show the status of the counter including error states This is all handled automatically by the counter to assist with installation and fault finding diagnosis Both errors and a counter which is warming up are indicated depending on the flash sequence The second use is to indicate which counter from the network you are currently configuring This is used whenever you run the configuration wizard or manually change the settings on a counter to ensure that the intended counter is the one being configured The third use of the LEDs is as a visual indication of a valid count increment If someone crosses line 1 the green line then the green LED will flash If someone crosses line 2 the red line then the red LED will flash Depending on the count mode selected the appropriate LED
5. connector first and clipped in place Ensure the k interface board is properly seated inside the base Serial Connection 4 Power is supplied via the dedicated power terminal block 10 28V dc or via the silver IP connector when the SpotONE Power Injector accessory Power Connection Power over Ethernet PoE is not supported ENSURE POWER IS OFF before connecting the power and data cables to the base boards Do not exceed the maximum number of units and maximum cable length of 100m for IP connections Once connections are made the counter head can be hot plugged onto the base If CAN nodes are to be utilized then this is via RJ45 patch lead connections straight through configuration from the black RJ45 CAN connector on the IP counter board to an RJ45 CAN connector of the node either one There can be maximum number of 7 nodes connected to each IP Master providing power requirements are met connected in a daisychain style The last CAN node must be terminated correctly by inserting the included RJ45 terminator connectorinto the last free RJ45 socket Consequently there should be no RJ45 sockets which do not contain either a cable or the RJ45 terminator If using only the IP master counter then it must have the RJ45 terminator inserted The button cell battery supplied must now be inserted into the battery holder on the underside of the master unit This will keep the time and date if powe
6. vv Clicking the Save button Reset All Device Settings allows the error log to be saved to a file This can then be emailed to us whenever Figure 7 14 6 technical support is required Close es These details may be required to provide technical support Always a have these error messages to hand when contacting us for technical support 7 15 Backup Restore Compare It is advisable to save counter settings using the Back Restore functionality This is recommended for three reasons firstly it makes it very easy to Glaba sad know what settings have been made at a particular site if the settings are available on your laptop in case of problems questions etc Secondly it can speed up the installation process as identically installed counters can simply have the same previously saved settings put straight into them only the IP settings will Figure 7 15 1 need changing in these cases lastly all support requests to us MUST be accompanied by the settings file We cannot provide technical support without it 47 Saved settings can also be compared against a counters current configuration and any differences will be high lighted using the Compare function 7 15 1 Backup To save a counter s settings simply select the Backup T Backup button The backup procedure is sai extremely simple Restore Compare UE Device information g
7. 127 127 Node IDs Expected None Click Next to configure or re scan the Counter Group Click Scan to re scan the Counter Group is Metric i Imperial Select the Unit of Measurement to be used in the application Click Restore to load device settings Restore Device 1 of 3 X Y Find the device with LEDs flashing Input the configuration settings for the flashing Mounting Height 350 cm X Y 0 0 cm E Measure the height to the ceiling as accurately as possible never estimate the height use a tape measure and enter it here This unit is positioned on the left out of the three so we can leave the X and Y coordinates as 0 and reference the other units from here Lastly enter a valid Comms ID Convention is to label left to right starting with 1 but valid IDs can be anything from 1 to 120 we will enter 1 here as it s the left unit 33 During the Configuration Wizard process the counters could be shown in any order not necessarily the order in which they are positioned on the ceiling Remember that part of the configuration is to tell each counter where it is For this reason it is very important that you look for the flashing LEDs so that you know which particular unit you are currently configuring When all required information is entered click Next Now we must enter the details of the second counter In this case the second counter to be detected is actu
8. Global Errors and Settings warnings 2m Figure 7 12 3 For details of the Global functions see section 7 14 Permanent Al Restore Restore Compare Figure 7 12 4 For details of the Backup and Restore functions see section 0 Backup Permanent Run Wizard Restore All Reset Lines Fio Lines Figure 7 12 5 43 For details of the Lines functions see section 7 16 Permanent Run Wizard All 2m Figure 7 12 6 Selecting the Run Wizard function allows you to go through the Configuration Wizard again This is handy if you have made a mistake in the configuration and you would like to start again Permanent All 2m Figure 7 12 7 The Permanent All function goes through every setting on every counter and ensures that it is written to that counter s flash memory It is recommended that this is done as a last step in the configuration process to ensure that any settings made are stored correctly Failure to make Permanent any settings will mean that the settings will be lost if powered down or reset See section 7 13 for details of additional menu options in the serial version of the Setup Tool software 44 7 13 The Main Menu in the Setup Tool Executable In the serial version there is an additional entry on the main menu dependant on the type of counter connected This additional option is not available in the embedded version For IP connected units
9. Invalid Node Configuration In Counter One Counter Two Master m aN Node positioned next to each other with a certain amount of yo eee overlap between units see Figure 7 7 1 fe e we a ae H j T E i S During operation the node units send details of every 7 Ze ee target seen to the master and the master counter j Figure 7 7 1 If we take an example of three counters installed in a straight line each 2 5m from the next Figure 7 7 3 we would see the following Configuration Wizard 32 this case this is perfectly normal and simply means that the two nodes must now be configured Notice also that the two nodes have IDs of 127 which will need to be changed as part of the configuration process This will probably apply to the master too see next step Click Next to continue Clicking through the Configuration Wizard the master unit is seen first in this example indicated by its LEDs flashing We must now enter the required details Configuration Wizard e Device 1 of 3 Find the device with LEDs flashing Input the configuration settings forthe flashing device below 5 Mounting Height Comms ID device below Comms ID Figure 7 7 5 from a file Configuration Wizard The Scan of the Counter Group has been completed and found the following Counters Invalid Node Configuration detected Node IDs Found
10. Only the point at which the count is given is different indicated by the X In Immediate mode the count is given at the same time that the person is seen to cross the count line i e immediately In Deferred mode the count is given once the person is seen to leave the field of view For other line arrangements the mode can make more of a difference especially when the walking behaviour of people is not as straight forward as a simple straight IN or straight OUT see below A Note A target is deemed to have left the field of view if it physically leaves the field of view by walking out or if the counter looses the target for example if that person stops and stands still for a long enough time Each of the four different count modes including mode options will count a person who turns around in the field of view differently to the other three modes Immediate Immediate Deferred Deferred Anti Dither ON Anti Dither OFF U Turns ON U Turns OFF Notice with the Deferred mode selected and U Turns OFF it is possible to ignore people who turn around within the field of view and leave the way they came from This may be advantageous in some situations and with some customer requirements It should be noted that this walking U Turn behaviour could create inconsistencies between IN and OUT counting totals if Immediate mode with Anti Dither ON is selected 64 r In some case
11. To quicken the search navigate to the folder C Documents and Settings username Local Settings Application Data and start your search from there Q need to install quite a few counters over a very wide entrance What is the maximum number of counters that can install A Remember that any pillars central displays or other obstacles can be utilised in order to split the entrance into smaller separate entrances which in some cases may be preferable However people counter networks can be created to handle large numbers of people in the field of view over very wide openings The maximum number of units is 8 except for SootONE Dual View IP units which can only be 3 units 80 Q have finished installing some counters and everything seems to be configuring correctly except that one of the counters is flashing its LEDs why is this A The counters will flash their LEDs to indicate various errors and conditions To work out what is going on look to see if the red LED is on permanently If so then this indicates an error with the green LED flash sequence denoting which error If however both LEDs are flashing together very quickly then this is because it is flashing its identification sequence This sequence is used to indicate which counter you are currently connected to especially useful when configuring a wide opening network of two or more units But if you close your setup connection without acknowledging
12. up from 60 degree units or 40 degree units can only be restored back to counters with the same lens Total counters connected is 2 this file contains details of 3 counters if this 1s the required file press Next otherwise select another file Mest Figure 7 15 17 Hint You can use the backup and restore functions to quickly setup identically installed entrances Hint The restore function also allows you to pre configure a unit from an existing network if ever it needs to be replaced out in the field All you need is the original backup file Restore each counter separately in the same way as required until complete then select Close to exit the Restore Wizard the configuration wizard will run again to verify the settings and save them into each unit Note The configuration wizard always runs after changes are made to the counter setup including running after restoring settings 54 peoplecounting 7 15 3 Compare The Compare option allows the current settings in a counter to be compared with a backup file and any differences are highlighted Compare SS eee eee ji Device information gathered Press Next to continue Figure 7 15 18 ne First the current settings are retrieved Figure 7 15 19 from the currently connected counter open BS Look in f Settings a e Next select the saved backup file to compare against File name Test ib Y Files of t
13. 2000 19 36 Set Node not responding 01 01 2000 19 36 Clear Node not responding Reset Errors and Warnings Figure 7 20 5 When settings are made you must select the Program button to send the new settings up to the counter and then Permanent to ensure that they are not lost if power fails Always remember to make any changes made Permanent before you leave site as the counters will function ok until there is a power failure at which point units will return to their last Permanent settings You can select the Permanent All option from the main menu at any time 72 3 Note that some settings are common to all units such as the Site Name and Site ID for example If you change these settings and then subsequently change the Global values for these settings the global values will overwrite the individual settings see section 7 14 1 for details of the Global settings Important You should always select the Permanent option to store settings 7 20 1 Default Selecting the Default button from the Counter Settings dialog will reset the currently connected counter to factory defaults This will result in the loss of any changes made to the X and Y coordinates the mounting height and all text descriptions e g for Unit descriptor Device ID etc The Comms ID will also be reset to 127 and therefore you will not be able to continue out of the Counter Settings dialog until a valid ID
14. Client Port Client Reconnection Interval sec f 0 Apply Figure 4 1 1 Once enabled you can configure an IP Address or a Hostname In this mode an IP enabled counter will initiate a connection out rather than waiting for a connection to come in to it This may be required if a Firewall prevents an external connection in to the counter for example Once a connection has been established out through the firewall by the counter Setviewer must retrieve count data 17 5 CONNECTIONS This section allows you to see if there are existing outgoing connections from an IP enabled counter for example if you cannot connect to it lf necessary you can force a connection to close but this function should be used with care Note you cannot force a setup connection to close Connections Home IP Configuration Client Configuration The current connection direct to the device i e through the setup tool or via the Irisys supplied API is Connections displayed When the device is in client connection mode you can force closure of the other connection in Password order to take priority yourself Do so with caution depending on situation Setup Tool Current Connection In ot connected Close Connection 6 PASSWORD This section allows you to change the default password that you have to enter in order to access the IP counters settings via an Internet Browser connection Without a valid username and password you cann
15. Internet Browser to ensure that this cannot happen 8 F A Q Q When I attempt to connect to a unit my Internet Browser takes a long time before displaying the error Connection to A B C D Failed Connection timed out what is wrong A Make sure that power is on and you are connected to the network If all is ok then this is probably because the IP address of the counter is not on the same range as the laptop you are using to connect to it Contact your network administrator or IT department for assistance with changing your laptops network details Q When I connect to a unit get the Welcome page but cannot get a connection through the SetupTool Why not Connection Failed A This could be caused by a number of reasons a Check to see if anyone else is already connected by selecting Connections option IP board could be Tilia ie oe ys Ot power wait 30 from the Welcome screen b Wait 30 seconds and try again c Check that your laptop s IP address is in Figure 7 7 22 1 the same range as that of the counters Check with your network administrator or IT department for assistance with this d Delete your Browsing History and Temporary Internet Files including Files and settings stored by add ons and try again to confirm that you can still get the welcome screen 74 Q How do refresh my cached web pages A To force a refresh simply hit the Refresh option from w
16. When enabled this option adds an extra step to the initialisation of a target It is intended to prevent Ghost targets appearing when no one is in the field of view This can happened when the ground temperature changes rapidly and the temperature change is seen by the counter for example when a cold wind blows through a door and cools down the floor temperature It should only be switched on when this problem is observed It should not be switched on when not required as genuine targets will take longer to initialise and could be not counted See section 7 19 5 for details Q When I do a backup of my counters settings get a message asking me to confirm extra storage space what is this A This is a security feature built in to early versions of the Silverlight add on It is there to prevent people from setting up malicious websites This version of Silverlight only authorises 2Mb of extra storage at a time so simply click the OK button and continue Alternatively update to the very latest version of Silverlight Q Argh The counter setup tool just crashed What s happened A All software has bugs if you find a bug please help us by sending the Crash report that is created following a software crash This will help us improve the product and make it more reliable Please be assured that no personal information is included in this report If using an early version of the Silverlight addon the report will be located in the f
17. address of 192 168 0 10 Blank Page Windows Internet Explorer Eo E 192 168 0 10 Hix File Frit Wew Favarites Tans Helm Figure 1 3 1 Connect to 192 168 0 10 ES The server 192 168 0 10 at Secure Ares requires a username The server 192 168 0 10 at Secure Area requires a username and password and password Warning This server is requesting that your Username and password be sent in an insecure manner basic authentication without a secure connection User name f Password Remember my password Warning This server is requesting that your username and password be sentin an insecure manner basic authentication without 4 secure connection User name If admin Password TELLLLTI Remember my password Figure 1 3 3 Figure 1 3 2 When connected to the counter for the first time you must enter a valid user name and password before you can access the counter settings The default username is admin and the default password is installer The password can be changed later as part of the counter setup if required This will prevent un authorised changes to the counters configuration Un authorised changes to the count line and or counting parameters may cause count inaccuracies Remember that configuration through a web browser is only possible on IP enabled counters via IP connection A Note Your laptop must be on the same IP range
18. any settings made then the counter will continue flashing this sequence The sequence will automatically time out after 10 minutes but it is recommended that you check the counter settings again as you may have forgotten to click the relevant Program or Permanent button This would mean that the counter works fine until the power is lost at which point the counter would revert to its previous saved settings and this could possibly stop it working correctly Q What is the baud rate of the IP connection the speed for IP enabled units A This is auto configured and the IP enabled counter will attempt to connect at 10Mbs first and then 100Mbs if that fails On managed switches it is always recommended that any port which an IP enabled unit connects in to is locked to 10Mbs Q When configuring my firewall what ports do need to allow through for the IP enabled counter to work correctly A The counter needs three ports through your firewall for configuration via IP you need port 80 for HTTP and port 943 for the Silverlight add on and you also need port 4505 to communicate with the counter and retrieve counts etc If the counter is configured to use Client Connection mode you will also need to make available the port that you specify that the counter should use see section 4 for more details Q Can change the firewall ports required A If you are configuring the counter to connect out to you then you can confi
19. ci t 2 5m 2 5m 2 A S a Master m Node a IA IA A Unit rt ns 1a a Unit ri S Node rey A E rey P roy a a sa Unit 44 44 44 I N I N I N I Ny I Ny I N a U 1 X I FR I vy a 4 I 4 4 Vv 4 Vv N 4 4 TA 4 al Figure 7 7 3 between the units must be correct The ground plane view does not really come into play until the master has node units connected to it This would be the case when a single unit could not cover a wide entrance for example In this case counters are effectively handles the entire target tracking and counting process So if a person walks from one counter s field of view to a neighbouring counters field cy of view the master is able to oversee this and associate the new target with the old target ti 7 i Tracking between counters is therefore seamless to the installer user and works as if simply one counter with a large field of view see Figure 7 7 2 For this to operate correctly the master needs to know where each counter is physically located in relation to its neighbouring counters This is all done via the ground plane and the X and Y coordinates that you must enter 3 5M Notice that the three counters have been detected correctly This means that the wiring As this is a new master and has previously never been connected to any node units it recognises the two connected nodes and reports an
20. flash es could occur immediately the line is crossed or later when the target leaves the field of view see section 7 19 2 for more details of count modes Lastly the LEDs will briefly flash together as a heart beat function to show that the counters are working correctly and are not dead or powered off without the need to connect to the network This occurs every 10 seconds 66 Note When a counter is first powered on it must warm up or settle to the installed temperature This will be indicated by alternate flashes of the LEDs Note The LEDs will flash to indicate a count increment depending on the count mode selected this may or may not correspond with the line crossing Note The LEDs not only flash to indicate a line being crossed but will also flash a set routine to indicate various error conditions Note The LEDs will also flash briefly to indicate correctly functionality Both will flash together to indicate a heart beat function lt n For more details of the various LED error flash sequences please see the 7 separate document IPU40185 IP Counter LED Error codes 7 19 5 Deferred Initialisation This option is included to help with problems associated with a rapidly cooling or rapidly heating floor being detected as a target This can happen when the floor is hot perhaps heated by the sun but then when a door opens a cold wind rushes in and blows across the floor sufficiently f
21. is entered Note if you reset a counter to default settings you will not be able to leave the counter setting dialog until a valid Comms ID is entered If part of a wide opening network of counters you will also not be able to exit from this dialog until valid X and Y coordinates are entered because of this you cannot make the default settings permanent Therefore if you reset a counter to defaults but then exit from the tool firstly the counter will be in a non functioning state whilst still powered up but secondly when power is reset the counter will revert to its settings prior the defaults operation 7 21 Reset Counts Count totals are stored in the counter s internal memory and will not be lost while the counter Is still powered If you want to reset the counts to zero the Reset Counts option should be used This option does not affect the stored count log entries in flash memory o Counts Line 1 Line 2 Reset Counts 13 7 22 Disconnecting When a counter or counter network is configured you can simply close your Internet Browser and disconnect from the network However before you do that you must select the Permanent All option from the main menu to ensure that not all settings are lost if there is a power failure A Important Any settings which are not made permanent will be lost following a power failure Always select Permanent All from the main menu before closing your
22. normal for a new unit and merely indicates that it requires configuring All units should be configured as part of the installation process to ensure accurate count data and a COMMs ID of between 1 and 120 should be entered for each counter Remember that correct count line positioning and counter configuration is the key to accurate counting E 83 ya Red LED ON Permanently Green LED Flashing Twice A Second Repeating This error can only occur on a master counter it indicates that the master is not receiving responses from nodes that were previously connected This will occur if a node is removed or disconnected or if a node has been powered off or there is a wiring break between the master and the node s This error should not be confused with the Green LED flashing three times error below which can only occur on a node although these errors may be seen together in certain circumstances Red LED ON Permanently Green LED Flashing Three Times A Second Repeatin This error can only occur on a node unit it indicates that the node is not been polled by the master unit This will occur if the master is removed or disconnected or if the master is powered off or if there is a wiring break between the master and the node s This error should not be confused with the Green LED flashing twice error above which can only occur on a master although these errors may be seen together in certain circumstances 8 1 4 LED Error
23. to a managed switch it is advisable to not lock that switch to 100M speed 14 4 S 3 IP CONFIGURATION This section allows you to configure a different IP address as well as subnet mask gateway address and DNS settings 3 1 The Default IP Settings The default settings are as follows IP Configuration update Home IP Configuration Client Configuration Please enter the desired IP configuration for this unit and click apply to set the values Connections Password shal Zz IF Address 492168 010 Setup Tool Net Mask Gateway DNS 1 192 188 0 1 DNS 2 192 188 01 DNS 3 192 188 0 1 Figure 3 1 1 A Note The SpotONE uses port 4505 for data retrieval Please make sure this port is set in the data retrieval software AND set correctly in the internal NAT forwarding in the router 15 3 2 Changing IP Settings lf you change the IP address then you may have to reconnect to the counter Ensure that your laptop is on the same IP range or you will not be able to connect successfully If you change any of the IP settings the web application will apply the settings and then will redirect to the new IP address Please Wait Please Wait Settings applied Redirecting in 4 seconds DO NOT SWITCH OFF THE POWER TO THIS DEVICE OR DISCONNECT Figure 3 2 2 Figure 3 2 1 If you change the IP address of the counter but the new IP address is not accessible to your la
24. used for Date Time 05 01 2000 ga 05 42 24 count log entry time stamping These time O OA stamped entries can then be retrieved at a later s RRF The selected time zone will not affect the time displayed date here The time displayed should match the PC on which you k f s are running In order for the count logging functionality to work Counter T anne correctly the correct time and date must be set NT EOY TE here Also each IP master must have its button cell battery inserted which will keep the time and Metri date if power ever fails to the counters kog Merial 00 a Set to current Date Time J secs C Imperial Note that the date and time displayed in this window is based on your PCs timezone setting but the time itself is always stored in UTC format within the counter Permanent Close Figure 7 14 3 7 14 2 Errors and Warnings Here you can see status messages and possible problems from each unit All Devices Tora The total number of Errors and Warnings on the network Warnings and Errors The number of Errors and Warnings for each device on the network Click each device to view the errors and warnings in Errors 0 the Selected Device list Warnings 0 ID Errors 0 Warnings 0O y Selected Device Errors and Warnings for the currently selected device Global Errors and Settings Warnings Reset All l Figure 7 14 5 Press Save to save the Error
25. 0 em x cm Y 0 cm Height 350 cm x 500 cm 0 cm Height 350 em x 250 cm 0 cm The height is the same as the others The X coordinate should be 250 As all the units are in line with each other the Y coordinate stays as 0 And we will stick with convention and give this unit a Comms ID of 2 Configuration is now complete The Counter Group is Press Finish to exit the Configuration Wizard Finish Figure 7 7 8 Figure 7 7 9 35 The configuration wizard will do a final check to make sure that all the units settings make sense This includes checks to make sure the units have not been configured too far apart or in the same place Clicking Next again will save all the settings and then a summary of settings will be shown At this stage you can click on each individual group of counter settings and the corresponding counter will flash the identification sequence on the ceiling using its LEDs Click Finish and the ground plane view will be shown In order to see all the units it may be necessary to use the Zoom control to Zoom out and reposition the view see sections 7 8 and 7 9 for details Z1 l _ _ ____ Figure 7 7 10 Now if someone walks across all three fields of view left to right or right to left and everything is installed and configured correctly you will see a single target moving smoothly across the ground plane If s
26. Codes Quick Lookup Table Red LED Green LED Fix ON OFF All Units Internal error Reboot unit if fault re occurs return unit to your supplier ON Single Flash All Units Not Configure Unit as per Setup Configured software manual ON Double Flash Master Only A Node is not Check connections ensure responding node s are powered configured and functioning correct ON Flash Three Node Only Master not Check connections ensure Times found master is powered configured and functioning correctly E 84 APPENDIX A COUNTER SETUP When more than one counter is installed on the ceiling at the same entrance doorway they must be positioned in such a way as to provide an overlap where the field of view of neighbouring counters meet on the ground This enables the counters to recognise the same target as it disappears from one counter s field of view and re appears in another s In order for this to function correctly the mounting separation shown on the mounting height graph should not be exceeded all counters must also be installed in the same orientation pointing in the same direction The tracking of targets in this way is handled automatically by the master counter In order to do this you must specify the relative positions of each counter by entering their respective X and Y coordinates as part of the counter configuration process If you have only one counter installed then you can leave the X and Y coordinate
27. D blip of both of the LEDs together every 5 seconds to indicate correct operation and occasional single blip as people cross the count lines as mentioned above or one of the error conditions mentioned below If there is no LED activity at all then the wiring and power supply should be checked Check the voltage at the counter terminals it should be between 10 and 28V DC and the correct polarity and check for shorts If powering via the Power Injector accessory then the CAT5 cabling used should be checked using a CAT5 Patch lead tester to ensure there are no breaks in the cable or incorrect terminations If voltage and wiring are correct test the unit on a separate known functioning power supply before returning to your supplier 8 1 3 Error Conditions Error conditions are denoted by the red LED staying on permanently to indicate an error of some kind with the green LED denoting the actual error Red LED ON Permanently Green LED Off This indicates an internal fault which is not resolvable by the user The only course of action available is to power down the unit wait 10 seconds and power on again This will rectify the problem in the majority of cases If this does not correct the fault then the unit should be returned to your supplier for repair Red LED ON Permanently Green LED Flashing Once A Second Repeating This indicates that the counter is has not been configured and Is at factory default address of 127 This is perfectly
28. The Scan of the Counter Group has been completed and found the following Counters 1 Validation Units 0 Changes verified successfully Select the Unit of Measurement tobe Metric used in the application C Imperial Click Restore to load device settings Sap from a file ee Figure 7 3 6 Figure 7 3 5 23 The number of connected counters will then be displayed Configuration Wizard Configuration Wizard Please configure the counter network so that there is a single Master no unconfigured units and multiple configured nodes Changes saved successfully Master Nodes Figure 7 3 8 Figure 7 3 7 The IDs will then be saved into each unit 7 4 Configuring Relay Master and Node Units If configuring relay units an extra step may be required in order to tell units whether they are to operate as masters or nodes This step is necessary because all relay counters are one part number and they are set in software to be masters or nodes at time of installation IP units do not require this step as the hardware is different for master and node units This step is also only required when previously un configured units are detected When one counter is installed as a single unit over a doorway or entrance it must be configured as a master unit 24 All un configured units will be shown in red in the Configuration Wizard Configuration Wizard Please configur
29. all the units and try again If this does not work and the number of units is still reported as too few then try the following a Check the inter connects between each unit make sure that they are terminated correctly and are straight through arrangement not cross over check each patch cable with an Ethernet cable tester b Check to make sure that you are not exceeding the maximum number of units c lf all else fails disconnect every unit so that only the IP master is connected Configure this unit and then add the first node unit and reconfigure the network Continue like this adding each unit separately until all units are configured This may be necessary when there are lots of nodes connected at the same time all with the default ID of 127 It can also assist with locating a faulty patch cable 1 Q When configure the X and Y positions of my master and node counters the configuration wizard reports that the units are too far apart What does it mean A One of the checks that the wizard does is to make sure that units have a certain amount of overlap between neighbouring counters field of views This is so that a person can be reliably tracked when they leave one counters field of view and cross into another s or if they walk between units that person will always be seen by one of the units If the wizard reports this problem firstly confirm that you have entered the X and Y coordinates correctly If the en
30. ally positioned on the far right so we must configure as such remember to check which counter has its LEDs flashing Configuration Wizard J Find the device with LEDs flashing Device 2 of 3 Input the configuration settings for the flashing device below Find the device with LEDs flashing Mounting Height Input the configuration settings for the flashing device below X Y Mounting Height 350 cm Comms ID X Y 500 he cm Comms ID B o Figure 7 7 6 All the heights are the same so we can enter this again This time the X value must be set All the units are 250cm from each other but on the ground plane this makes this unit 500cm from the master We will stick with convention and enter 3 as the Comms ID as this is the third unit Again we click Next 34 r Now the last middle in this case unit will be shown Configuration Wizard Input the configuration settings for the flashing Device 3 of 3 device below Mounting Height 300 Find the device with LEDs flashing ar lh Input the configuration settings for the flashing device below Mounting Height 350 cm X Y 250 0 cm Comms ID 2 Comms ID Previous Figure 7 7 7 The last counter is now configured so we click Next Configuration Wizard Configuration Wizard set up as Follows x Master Devices 1 Node Devices 2 Changes verified successfully Height 35
31. as the counters IP address in order to communicate with it This is set by the IP address and subnet mask parameters but is beyond the scope of this document If you do not know how to do this contact your network administrator or IT Support Once you enter the correct user name and password you will be greeted with the welcome screen Welcome Welcome to the Device Configuration Portal for the Spottic SI This IP portal will allow you to set the IP configuration details the client connection options and more It also provides a gateway to the built in People Counter Setup Tool which you will use to set up the counting operations of the device itself Use the navigation on the left hand side or click here to jump straight to the setup tool System Details The current MAC address of the device is 00 21 AC 00 00 18 is Not connected 10M FA is 2 0 2 10930 The setup tool is powered by Microsoft Silverlight 2 0 Click here to go to Microsoft s site and download the latest Silverlight plugin The current connection to the device The current version number of the IP firmware Figure 1 3 4 10 gt The welcome screen does not require the Microsoft Silverlight add on to be installed a link is provided in this page so that you can download Silverlight and proceed with the configuration of the counter which does require Silverlight Also IP Configuration Client Configuration Connections and Pa
32. as two people see section 7 19 2 to turn off this feature manually If you lower the sensitivity then the counter is more likely to treat a group of thermal objects as a single target You cannot see the thermal objects as seen by the counter But you can see the targets which are how the counter has interpreted the objects Adjusting the A You should always perform extensive walk tests at every counter installation to ensure advanced settings such as these are configured correctly 7 19 2 Large Target Couple Counting Depending on the Discrimination Sensitivity setting and what the counter is seeing occasionally a single target will be counted as two This is when the counter considers the target to be two people walking close together a couple The couple counting algorithm works by comparing the size of a target with an internal table of sizes that it would expect to see at the installed height If the target is larger than expected and the right shape then it is deemed to be two people and will then generate two count increments if it crosses a line instead of the usual one increment 62 This all happens automatically and its effect can be altered by adjusting the Discrimination sensitivity as explained above section 7 19 1 however to completely disable this functionality you can switch it off here by removing the tick from the tick box This would only normally be necessary if this feature was cau
33. ase select Setup Tool from the Navigation menu in the web browser Connecting using the setup tool executable will go straight to this section Setup Tool 7 1 Connection When you select Setup Tool from the Navigation menu through your web browser it must first download a the Silverlight application from the i counter A download percentage animation will be displayed while this occurs Figure 7 1 1 If you Figure 7 1 1 have a slow connection this may take a few seconds 19 4 If configuring the counter using the setup tool executable version this step is not performed Once the Silverlight application has downloaded it will run and establish a connection to the counter processor through the IP connection There maybe a slight pause but you should see the following animation whilst the connection is established this just takes a few seconds Figure 7 1 2 Connecting You may also see this again if the number of connected counters changes e g if you are connected to an IP master in the setup software and you connect a node unit to it The software will reconnect and re run the wizard Note if you power down the master the software may not Figure 7 1 2 reconnect automatically In these cases you must close your Internet browser and restart it Configuration Wizard 7 2 Configuration Wizard Checking Network Once a connection has been established the main Configu
34. athered Figure 7 15 2 Press Next to continus Next First the settings are retrieved form the counters Note that all counters on a Figure 7 15 3 wide opening network will be saved together in one file save See Save in 5 Settings amp ek FE simply select the required folder enter a valid filename and then click Save EE i Backup File created successfully File name Tes hi Save Figure J195 Save as type Counter backup files irb Figure 7 15 4 Backup files are always saved with an irb extension If you ever lose a file you can use the Windows file search function to search for this extension 48 7 15 2 Restore Figure 7 15 6 To restore settings back into a counter you can select the Restore icon The Restore option is also available when you first connect to a counter and the Configuration Wizard is run To restore settings all you need is the previously backed up file Restore The first thing that happens Is that MUNA NNEROAUNHUOHOUHEOOOSUREEOAUNEREOONHEOEOUHEEEOOONEDE the existing counter s are checked Click Next and the Restore Units peat window will open 1 devices found These devices are already configured Press Next to continue Figure 7 15 7 Restore Units Use the button below to select Note Settings can only be restored from a backup file To restore the selected file to ceiling counters of the settings from a
35. ation will also be displayed Status LED s Occasional LED Blip Functioning Following a successful warm up period counters will begin tracking targets and counting normally Figure 8 1 If the counter is not yet configured then it will flash an error sequence as below lf the counter is configured then at this point counters will blip both of their LEDs together every 5 seconds to indicate correct operation a Heart beat Each LED will also blip independently ff when a person crosses the corresponding count line Green LED for Line 1 Red LED for Line 2 Ce im Figure 8 1 82 Va Both LEDs Flashing Together Very Quickly Unit Identification All counters must be configured before they will count correctly details such as the height and ground plane position must be entered along with giving each counter a unique CAN address Because every counter will have the same default address when installed an LED flash sequence is instigated by the counter setup software to indicate which counter you are currently configuring The sequence is both the RED and GREEN LEDs flashing together very quickly This is essential when configured a network of more than one counter as it is extremely important to verify the correct counter is being configured by recognizing this identification sequence 8 1 2 Power Supply Faults The counter should always flash its LEDs in some way preferably the routine LE
36. ays to do this The easiest way is to simply to look at the LED indicators on your network equipment Most laptops will have LEDs on or near the Ethernet port where you connected your patch cable Check these to make sure they are illuminated If they are then it means the laptop is connected to something If you are connected directly to the counter via a crossover cable then the laptop is connected to the counter ok If you are connected via a network switch or hub then this only proves the connection to the network switch or hub So now look on the network switch for more LED indicators You should see an illuminated LED for each connected port You should therefore see illuminated LEDs for two ports one for the connection to the laptop and one for connection to the counter If you have other equipment connected to the hub then those LEDs may also be illuminated If the ports used are not illuminated then this signifies a connection error of some type Check again that the counter is powered correctly and that the hub switch is also powered if applicable You should then check the cables that you are using to make sure that they are of the right type see above and are not damaged Physical damage should be obvious but locating internal breaks and verifying the right type can usually only be done by using a patch cable tester If everything is powered up correctly and the cables test out ok then you should try connecting to a d
37. ble is also available in order to communicate via USB Serial Relay master counters must be configured using USB serial Target Every person seen by the counter will be interpreted and displayed as a separate target in the ground plane view Tracking The following of each target through and around the ground plane Unit Descriptor Menu option A description can be stored in each counter which can be read over the IP network from an P master counter Unit ID See Comms ID Wide Opening Network When a number of counters are connected and mounted together to form a small network usually to count across a wide doorway The units are physically connected together and run the CAN protocol with a master unit controlling the network and using an IP or relay connection to output the total counts for that network To the outside world the CAN network functionality is unseen and the counts are the same as if output from a single unit 95
38. counter has stabilised and is fully operational Typical settling time is between 45 seconds and 2 minutes dependant on the temperature difference between where the counter has been stored and where it is installed For example if a counter is installed shortly after being moved from a cold place then it will take approx 2 minutes but if the counter is merely rebooted then it will take much less time If the counter is still settling when you connect to it you will be able to configure all IP settings or relay settings but configuration of the main counter functionality may be a little restricted until the settling time has elapsed and the counters field of view is accessible 2 COUNTER CONFIGURATION 2 1 Introduction Counters require a number of different settings before they will function correctly and provide valid count data for use in a complete system offering Firstly if they are IP enabled devices they must be configured to communicate on the IP network This involves entering a unique network IP address and other relevant network details Relay enabled units must be configured with the correct relay pulse settings so that they interface correctly with the relay accepting logging unit that they are connected to All counters must also be configured so that they count correctly and accurately This is done by configuring the virtual counting lines within the counters field of view and choosing the correct count mode as well as other count
39. department There are three types of connection issue 1 Cabling connection fault 2 IP Settings problem 3 Hardware fault Hopefully by running through all the issues relating to 1 and 2 from the list above we can rule out option 3 The first thing to check is that everything is powered correctly If you are using a network switch or hub then this too must be powered and switched on Next check that you have a physical connection from your PC to the counter Make sure all the cables are connected where they should be You must make sure that you have the correct type of patch cable s between your laptop and the counter The majority of patch cables will be of the straight through type But some patch cables will be Crossover type cables which are wired differently The two types are not usually interchangeable If you are connecting to the IP master through a hub or switch then you must use two standard straight through patch cables one from laptop to network switch one from switch to counter lf you are connecting directly from your laptop to the IP master counter then you must use a crossover type patch cable Some laptops will auto switch internally if a straight through cable is used check your laptops user manual for details but to be sure use a crossover cable 86 Once everything is physically connected you need to make sure that there is a network connection There are two w
40. details of count modes lt up tore Run Wiran Reset Lings Flip Lines M 1 oS a Figure 7 16 4 Line 2 Flipped 2m TOR 3 3m Flipped Mi Line 1 amp 2 Flipped Figure 7 16 5 Another way of swapping the count direction is to grab a count line end point and rotate it 180 around the first the other point Bu t this is not possible when there are lots of grab points in between z Am i gt E9 9 Figure 7 16 6 m Ens Figure 7 16 7 7 17 IP Configuration This option is only available in the executable version of the setup tool when connected to an IP enabled unit via IP Config serial connection IP Configuration Figure 7 17 1 Use this dialog to change the IP settings of the IP interface board connected to the master device Oe 1 j i a a By selecting this option the IP settings will oii A o be displayed and you can make changes to Subnet 255 255 248 0 the settings as required This is also the only Gateway 192 168 0 1 way to access and reset the password if New Password esscseses changed and subsequenily forgotten Confirm New Password eceeesees Program Close Figure 7 17 2 59 A Note If you forget the IP address of any IP enabled counter then you will not be able to connect to it via an Internet Browser Accessing the counter via serial connection through the executable version of the setu
41. e also deleted and click Yes Q When I connected to my IP master counter the i Configuration Wizard Configuration Wizard reported an Invalid Node y 1 The Scan of the Counter Group has been completed and Configuration what does this mean found the following Counters 2 i Invalid Node Configuration detected A This can sometimes happen when the master detects a Node IDs Found 2 i r Node IDs Expected 2 3 different number of nodes than expected This can happen ieie Nest to enari Gr Varacan tha Counter Group for a number of reasons Click Scan to re scan the Counter Sean a Anew master which has never been configured will be oe expecting no nodes If you connect any nodes to it it will reports aren maa hl ike ol Ms used in the application mperial detect them and report the change This is perfectly normal in this case Simply confirm that the number of nodes is Sy eats Iter vis SAG Ie Restore correct and continue with the setup process b If you change the number of units at an entrance for example adding an extra unit for better coverage or removing a unit because the entrance has been made smaller then the master will report the change If the change is correct then simply continue with the setup process and make any required changes to lines etc c If the master loses communication with a node then it will report it here In this case you should investigate
42. e the counter network so that there is 2 single Master no unconfigured units and multiple configured nodes Configured Nodes al af Unconfigured Nodes Ei z Figure 7 4 1 Move any un configured units to the master or node sections of the Wizard by simple left click drag and drop method Then click Next to continue When more than one unit are installed together as a wide opening network only one of the units must be the master and the other unit s must all be configured as nodes Remember that the master unit will output the count total for that entrance so you must ensure that the unit which is connected to your logging unit is always configured as the master 25 Configuration Wizard Configuration Wizard Please configure the caunter network so that there isa Please configure the counter network so that there is a single Master ne unconfigured units and multiple single Master no unconfigured units and multiple configured nodes configured nodes roy Master Nodes ED Configured Nodes Figure 7 4 3 Figure 7 4 2 There should only ever be one master configured on a wide opening network All other units must be configured as nodes es Remember that this step is only required when configuring relay I enabled units and only needs to be performed once when first installed A Remember to look for the flashing LEDs on the units so that you know which one you are currently c
43. eed with the configuration wizard until a valid Comms ID is entered Valid IDs are between 1 and 120 See Figure 7 3 3 below All new units are shipped with the Comms ID of 127 You must enter a unique Comms ID of between 1 and 120 for each counter The default unit of a new device is 127 which must be changed Configuration Wizard Configuration Wizard Device 1 of 1 Find the device with LEDs flashing Input the configuration settings for the flashing Changes are not walid device below Devices cannot have an ID of 127 Comms ID 177 Figure 7 3 4 Figure 7 3 3 Once you have entered a valid Comms ID select the Next button If you have more than one counter connected then enter a unique Comms IDs for each unit You will not be allowed to continue through the Configuration Wizard until all connected units have unique and valid Comms IDs Figure 7 3 3 22 Note the message Find the device with LEDs flashing this is so that you know which unit you are currently configuring This is helpful when two or more units are connected in a wide opening network as units will not necessarily be displayed in the order that they were installed on the ceiling i i The Comms ID is used by the counters when they pass target information to the master counter section 7 6 for more details The configured IDs will be checked to make sure they are valid and unique Configuration Wizard Configuration Wizard
44. ersion setup software is the only way to change recover a forgotten IP address or password Installed Version Setup Tool The installed version of the setup software uses the very latest software advances introduced by Microsoft in the Net framework version 4 0 As such there are a number of pre requisites required before you can install this version of the setup tool It is suggested that the IP version via your preferred Internet browser is a much simpler method for configuring the IP enabled models in the range but for relay enabled counters this is the only way that they can be configured Firstly you must install the Microsoft Net v4 0 update which should be included with the main setup software executable If not you can download and install directly from the Microsoft website It is strongly recommended that you utilise the Windows Update function to ensure that all the required patches and Windows bug fixes are installed correctly prior to installing the Net 4 0 upgrade Once Net 4 0 is installed you can then proceed with the main setup software installation Just double click the installer to begin the process and follow the prompts At this stage the existence of Net 4 0 will be checked and if not present the installation will abort peoplecounting a Compatible Internet Browsers for IP Configuration Any internet browser which works with the Silverlight v4 0 add on can be used to configure the range of IP e
45. file to a same master node configuration lens type counter click on the counter and communications board type fram the file and the corresponding counter on the ceiling then click the button labelled Restore Open File Restore File Figure 7 15 8 49 peoplecounting C Click the Open File button to select the backup file to restore Look in Settings c FA L PI eoe fes o y Places Files of type Counter backup files irb x Cancel Figure 7 15 9 When the file is Opened the Restore Units window will update to display the contents of the file on a separate ground plane view Use the button below to select Note Settings can only be restored from a backup file To restore the selected file to ceiling counters of the settings from a file to a same master node configuration lens type Counters on Ceiling T counter click on the counter and communications board type Counters in file 1 from the file and the corresponding counter on the Press Next to continue ceiling then click the button labelled Restore Summary Open File Restore File im Sm 14m 13m 12m tim 19m 9m 8m 7m m 5m 4m 3m Zm n im Previous Restore Figure 7 15 10 nn Clicking Next will then show the unit s on the ceiling as well 50 Q Notice that the type of lens is displayed to the ground plane view from both the restore f
46. further to find the cause of the problem A damaged patch lead or intermittent power supply could cause a master to lose comms with a node If the master recognises a new unit then it too should be investigated as it may indicate an intermittent communication caused by a loose patch lead for example Figure 7 7 22 2 76 Q What is the default IP address of a new IP enabled counter A The default address as set by the factory is 192 168 0 10 with a subnet mask of 255 255 255 0 Q have changed the IP address of an IP enabled unit and now can t remember what it is How do find it out A You must connect to the counter using the serial cable and serial version of the SetupTool in order to locate the IP address and set it to the required address See section 7 17 for details of this Q have changed the password of an IP enabled unit and now can t remember what it is How do find it out A You must connect to the counter using the serial cable and serial version of the SetupTool in order to reset the password See section 7 17 for details of this Q have a number of node counters connected to my IP master counter but the Configuration Wizard always reports the wrong total number of units why is this A This can sometimes happen but is usually fixed by forcing another network scan To do this click the Scan button from within the setup wizard or power off and on again
47. gure whatever port you want for connecting out see section 4 For connecting into the counter each port is fixed for HT TP Silverlight However it is usually possible to configure port forwarding through your router See your network administrator for more information 81 _ 8 1 LED Error code flashes SpotONE incorporate built in error detection routines these will signal any detected errors and other counter states using the two LEDs on the front of the counter Note that one LED is green and the other LED is red 8 1 1 Normal Operation Both LEDs ON Unit Start As soon as power is applied to the counter it will start a boot up stage this lasts approximately 10 seconds and is indicated by both the RED and GREEN LEDs on solidly Close examination of the LEDs will reveal two small lt 100ms off periods as different code sections are booted Once the counter finishes its boot up stage it will begin its array stabilisation stage LEDs Alternate Flashing Array Stabilisation As each counter is a thermal sensing device it must stabilise to its installed environment This stabilisation stage lasts between 45 seconds and 2 minutes dependant on ambient temperature supply voltage current etc During this time the two LEDs Will alternately flash starting with Red ON and Green OFF then changing to Red OFF and Green ON repeating and changing every second If connected via the setup software then an anim
48. he command will call out to the IP address specified and wait for a reply By default it tries 4 times and you should get 4 Reply messages as shown right cx C WINDOWS system32 cmd_exe Microsoft Windows XP Version 5 1 2606 lt C gt Copyright 1985 2661 Microsoft Corp th ae cx C WINDOWS system32 cmd _exe Microsoft Windows KP Version 5 1 2606 lt C gt Copyright 1985 2661 Microsoft Corp P gt ping 192 168 0 16_ cx C WINDOWS system32 cmd_exe Microsoft Windows RP Version 5 1 2666 lt C gt Copyright 1985 2661 Microsoft Corp P gt ping 192 168 080 108 Pinging 192 168 6 16 with 32 bytes of data Reply from 192 168 6 16 bytes 32 time lt ims TTL 64 Reply from 192 168 6 16 bytes 32 time lt ims TTL 64 Reply from 192 168 6 18 bytes 32 time lt ims TTL 64 Reply from 192 168 6 1 bytes 32 time lt ims TTL 64 Ping statistics for 192 168 6 16 ackets Sent 4 Received 4 Lost z loss Approximate round trip times in milli seconds inimum ms Maximum ms Average Gms EN 88 S If you get Replies from the IP address then this confirms everything is working and you should therefore be able to connect to the counter through your Internet Browser without any problems If you still can t get connected through Internet Explorer then refer to the FAQ section above you may need to clear your cache settings and or browsing history If you get 4 time out er
49. he small point and it will turn into a drag point which can then be positioned as detailed above 40 Va e Shaping The Count Lines Using Extra Drag Points By creating extra drag points along the length of a line it is possible to deform and manipulate the lines for any installation requirement You can have up to 16 drag points on each count line one at both end and fourteen in between creating fifteen linked line sections Each count line will still function as one complete count line but now all sorts of configurations become possible This means that the way people move into and out of a scene can be assessed and the count lines can be configured to accommodate the traffic movement to provide the highest count accuracy e Deleting Drag Points To delete a drag point just click the mouse pointer on the drag point that you want to delete whilst holding down the CTRL key on your keyboard By careful and clever use of count line configurations many counting options become possible i After every line movement or modification the changes are verified and saved There maybe a small delay whilst this process takes place especially if multiple drag points are created quickly 7 11 SpotONE Dual View Counters The SpotONE Dual View version of the IP enabled counter EE includes the ability to view the area directly below the counter as Gl dalale a a video image alongside the field of view provided on the ground
50. ifferent IP device as a final check If you can connect through your network to the internet for example using the same cables and switch hub then this would indicate a problem with the counter in this case you should connect to the counter using the serial USB setup interface to verify that it is working correctly If however you cannot connect to anything else then this would indicate a problem with the cables and or switch hub My Network Places Once the hardware is confirmed as being connected and powered correctly you can proceed with checking the connection via Control Panel software You can do this by using the network Ping command y ert hese ond from your laptop To do this you must know the IP address of your a E counter E Printers and Faxes From the Windows Start start Menu select the Run option aoa p Search Bon a 8 7 Va Then in the window that appears type cmd and click OK a 2 Ea Type the name of a program folder document or Internet resource and Windows will open it for you Cancel Browse The command window will then open You can now type the Ping command in the format ping A B C D where A B C D is the IP address of the counter The default IP address of a counter is 192 168 0 10 Just type Ping 192 168 0 10 and press return if you have changed the IP address enter that instead By default t
51. ight ceiling This is to prevent false counts Contact your dealer if your ceiling is higher than 4 8 meters other heights sensors are optional Mounting height vertical sensor A Mounting height m B Detection area m C 2nd sensor m Min 1 98 Max 1 79 Max 4 52 Vin 4 33 Mounting height vertical sensor 5 0 O uy EEH HE 3 50 Detection area m 2 00 2 25 2 50 2 73 3 00 3 25 3 50 3 75 4 00 4 25 Mounting height m Va 1 2 Software Installation Internet Browser Setup Tool The setup software is actually served as web pages directly from the counter via IP so no setup software installation is required when configuring through your Internet Browser However the main configuration web pages are served using the Silverlight add on which must be installed and enabled When first connecting to a counter you will be given the download link for Silverlight to install but this will require a connection to the Internet It is therefore advisable to install the add on before attending site where an internet connection may not be available The Silverlight installation files can also be downloaded directly from the below link http www microsoit com silverlight Once installed the setup pages can be accessed and displayed in most common Internet browsers see next section for list of compatible browsers A serial version of the setup software is available if required see above Note that the serial v
52. ile and from the counter installed on the ceiling 60 or 40 Settings can only be restored to counters with the same lens types Restore Units Ceiling Sm i4m i13m L2m iim i Restore File i lm 13m 17m Lim ii Previous Figure 7 15 11 Next highlight the counter on the ceiling that needs the settings by left clicking it 51 Va The unit on then ceiling will start flashing its LEDs confirm it is the correct one more relevant when there is more than one unit on the ceiling see below then left click the corresponding counter from the file Restore Units Ceiling 14m 3m 17m 11m 10m 9m Restore File i4 13m 12m ilm 1 Previous Figure 7 15 12 Then click the Restore button x hee Confirm the message to begin restoring the settings to the counter wei Restoring Settings to Device Figure 7 15 13 T Restoring of settings takes a few seconds Figure 7 15 14 RETEETEEEEETE EEE TEEPE TEE EEE EEE EEE EEE Settings restored to device successfully OK S Fiaure 7 15 15 52 S Once the settings have been restored the Restore window can be closed and the Configuration Wizard will run through in order to check the new settings Where a settings file contains more than one unit care must be taken to restore the right settings to the right physical unit Restore Units Use the butten be
53. ing parameters The way these settings are made is sometimes different depending on the connection method type serial or IP and method web browser or executable software version employed See below for more details The following sections detail configuration of the IP counter via an IP connection and using an Internet Browser For details of configuring the Relay enabled units see section 7 18 12 r 2 2 The Web Browser Navigation Menu The navigation menu allows you to configure various settings within the counter Selecting Home takes you back to the Welcome i screen This is where you can 1 modify the IP i parameters Here you can configure a connection for the IP Configuration counter to connect to Client Configuration connected to or This shows if someone else if currently after predetermined time ee ee configuring the counter interval Password aaa aie 7 This starts the main ros This allows youto counter configuration change the password Setup Tool oO This will require the from it s default value Silverlight add on Figure 2 2 1 2 3 The Web Browser Current Connection This section is included for information only System Details The current MAC address of the device is 00 21 4C 00 00 18 The current connection to the device is Not connected 10M FA SSS ee ee ee ee Se eee The current version number of the IP firmware is 2 0 2 10930 The setup tool
54. is powered by Microsoft Silverlight 2 0 Click here to go to Microsoft s site and download the latest Silverlight plugin Figure 2 3 1 The current connection stated is any other connection E g if you have your logging application currently connected to the counter in order to retrieve count data then it will display the IP address of the connected device here Alternatively another user may be accessing the line setup pages and their machines IP address will be displayed here as in Figure 2 3 2 fll l 13 system Details The current MAC address of the device is 00 21 4C 00 00 18 The current connection to the device is 10 1 11 35 70M FA a ee The current version number of the IP firmware is 2 0 2 10930 The setup tool is powered by Microsoft Silverlight 2 0 Click here to ga to Microsoft s site and download the latest Silverlight plugin Figure 2 3 2 The characters in the brackets state your connection type to the counter Valid connection speeds can be 10M or 100M valid connection types can be full duplex F or half duplex H with Auto negotiation A or manual negotiation M The connection shown above is therefore a 10M connection with full duplex auto negotiation This information is only available when connected via IP to the IP enabled counter using an Internet Browser A Note The counter prefers to connect at 10M whenever possible For this reason if the counter is directly connected
55. ithin your browser in Internet Explorer you can simply hit the function key F5 Ctrl F5 will force a hard refresh if F5 does not do anything Q How do delete my Browsing History A Sometimes this is required if caching problems mean that the new pages from the new firmware aren t shown To do this in Internet Explorer select Delete Browsing History from the Tools menu Ensure all of the tick boxes are selected and then click the Delete button In older versions of Internet Explorer ensure that Temporary Internet Files including Files and settings stored by add ons are selected Q When successfully connect to a counter the egg timer displays for ages why isn t it working A This may be a stabilization issue Typically counters will settle in about 2 minutes but due to microscopic differences in the array material from one counter to another some counters may take slightly longer to settle than others This is more likely to occur if the counter is moved from one temperature environment to another for example from a cold car to a centrally heated building However once settled the unit can be powered down and back up again and subsequent settling will take considerably less time Q lve tried all the above connection problem suggestions but to no avail can connect to the Welcome page but not the Setup Tool when try get a prompt to download a file and it won t wo
56. later date into a replacement counter or a similarly mounted counter CAN Controller Area Network This is a real time serial broadcast protocol thatruns up to 1Mbps SpotONE run at 320kbps The signalling is carried out using differential voltages and it is from this that CAN derives much of its noise immunity and fault tolerance CAN Network A connection of CAN enabled node counters connected to an IP master counter CAN Node A type of counter that is connected to a master in order to provide greater coverage than would be provided by the master alone Up to 2 nodes can be connected to a relay master and up to 7 nodes can be connected to an P master COM Port Usually a 9 or 25 pin D type connector found on most PCs specifically for communicating with external serial devices Required to communicate locally with counters for configuration purposes COMMs ID All devices on a CAN network must have a valid D for addressing purposes Valid IDs for counters are between 1 amp 120 Count Line Two count lines can be configured within each master counter If the master has additional node counters connected to it then the count lines will usually span across these also A person is said to have been counted when they cross a count line usually configured as an IN and an OUT and they conform to the chosen count mode 91 a Count Mode Counts are incremented when a count line is crossed and that crossing confor
57. ld be completely non functional SpotONE counters utilise three different types of firmware to run different parts of the counter Every counter runs processor firmware which handles the identification of valid targets and the tracking of them around the field of view Updates in processor firmware typically Configuration Wizard Checking Network CLELIA Current firmware is not the latest available version some features in this tool may be disabled Please contact support for the latest The latest setup tools contain support for Anara Falieoe older firmware but some newer features that the tool supports but the firmware does not will not be available When you first connect to a counter an old firmware version will be highlighted Contact technical support for assistance if required 90 APPENDIX D GLOSSARY Active Infrared Active Infrared devices emit their own infrared signals and then detect the infrared that bounces back SpotONE do not use active infrared instead passive infrared is detected Array This is the 16x16 component that is built into each counter which detects the temperature change The output from the array is not shown to the user installer but the interpreted signals are shown in the form of targets Backup Setup Software Program option Allows the current set up to be saved into a file on the PC All options will be saved The configuration file can then be loaded at a
58. lick on the cog symbol in the lower right corner of the particular counter s field of view the device settings window will then appear Figure 7 20 1 Device Settings Mounting Height 300 Hardware Flag 0 xylo 0 Serial Number 2155973678 a Comms ID 1 Lens 60 Build Version 42 4 0 269 Unit Descriptor DefaultName Board Type IP Device ID DefaultID 01 01 2000 19 36 Set Node not responding Site Name DefaultSiteName 01 01 2000 19 36 Clear Node not responding Site ID E Locale GMT Reset Errors and Warnings Default Program Permanent Close Figure 7 20 2 p 11 Va Here you can change the mounting height the X and Y coordinates the Comms ID etc Device Settings These highlighted settings MUST be configured for the counter to function correctly Mounting Height 300 A Nhe am Comms ID 1 Figure 7 20 3 Here you can see details about the counter for example serial number type of unit IP node relay etc lens version 60 40 20 etc as well as the firmware loaded into that unit processor firmware Serial Number 2155973678 Lens 60 Build Version 47 4 0 269 Board Type IP Figure 7 20 4 Here you can see any errors or warning messages A set error means that the error has occurred and a Clear error means that the error has been fixed 01 01
59. lisation Low High On e Immediate 50 i Anti Dither Display Path Map Data On Figure 7 19 1 Large Target Couple Counting COANE Listas iW Enabled Reset Path Mapping _ Deferred Zoom Countline Action Figure 7 19 2 61 Note If the Zoom slider control is shown it will obscure the Advanced button therefore you will need to close the Zoom control to see it Once the Advanced menu is fully visible you can still overlay the Zoom control slider on top if required 7 19 1 Discrimination Sensitivity This is all to do with identifying individuals based on the thermal signature seen by the counter Sometimes a single person can be seen as more than one object this is more likely to happen at very low heights where a person s arms and legs may be seen as separate thermal objects Other times people who walk very close together can be seen as only one object this is more likely to happen at very high heights when the counter may be far enough away from the people to be not able to separate a two people walking side by side By adjusting the Discrimination Sensitivity slider you can affect how the counter groups thermal objects together If you raise the sensitivity then the counter is more likely to keep separate any group of targets so that they are counted separately It is also more likely to treat a large target as a couple and count that one target
60. low to select Note Settings can only be restored from Summary a backup file To restore the selected file to ceiling counters of the settings from a file toa same master node configuration lens type Counters on Ceiling 2 counter click on the counter and communications board type fram the file and the corresponding counter on the Press Next to continue ceiling then click the button labelled Restore Counters in file 2 Open File Restore File Figure 7 15 16 Note The counters coloured yellow correspond to the IP master in each network Settings from a master can only be restored to another master A Note When restoring counter settings you must click on a unit on the ceiling ground plane to select it When doing this on a wide opening network with multiple counters it is extremely important that you also check which counter is flashing its LEDs to verify that it is the correct one as expected 53 Extra care should be taken when using a settings file which contains more or less units than are mounted on the ceiling Summary Counters on Ceiling Counters in file Where a settings file contains settings from multiple counters on a wide opening network you are only able to restore settings from the file to the same type of counter For example master settings can only be restored into a master unit node settings can only be restored to a node counter Also any settings backed
61. ms to the count mode selected Four count modes are selectable which allow for immediate increment as soon as the count line is crossed and deferred increment which occurs when the target leaves the field of view Further options to count or ignore U turns and the enabling or disabling of Dithering monitoring can also be configured SpotONE central unit An external device that interfaces the output of a counter to display store record count data Usually requires connection to a Relay master unit Daisy Chain The wiring style used to connect CAN node units to a master counter effectively along a single terminated cable Default Setup Software Menu option Select this option to restore all settings back to factory configured settings Description See Unit Descriptor SpotONE Dual View This is the IP enabled master unit with built in Video view capability Field Of View What the counter sees through its lens a square area on the ground A mounting height graph is available which shows the size of the field of view at a given height Firmware This is the low level software which is involved with very basic operations of the counter E g IP connectivity the embedded IP connected SetupTool and the processor firmware which handles the tracking and counting Flash memory This is the non volatile area of the counter s memory that is not lost when the counter is powered down or reset User configurable settings are stored in flash memor
62. n position on the ceiling until you enter the X and Y coordinates Because of this it is essential that you look for the flashing LEDs on the units as directed in the wizard so that you know which one you are currently configuring In order to correctly identify each target as it disappears from one counters field of view and re appears in another s you must specify X and Y coordinates that identify each counters physical location on the ceiling See section 7 7 for more details Once all the units have configured with valid X and Y coordinates a summary page will be shown Configuration Wizard Configuration is now complete The Counter Group Is Configuration Wizard set up as follows Configuration is now complete The Counter Group is set up as follows Master Devices i Node Devices 1 Master Devices 1 Node Devices 1 ID 1 Height 300 cm ID 1 Height 300 cm x 0 cm Y 0 cm x 0 cm 0 cm are Height 300 cm Height 300 cm 9 x 240 cm x 240 cm Y 0 cm Y 0 cm Press Finish to exit the Configuration Wizard Finish Press Finish to axit the Configuration Wizard Figure 7 5 6 Finish Figure 7 5 5 Check the list to ensure everything looks correct then click Finish to exit the Configuration Wizard 29 peoplecounting Whilst on this page you can highlight a unit and the corresponding unit on the ceiling will flash its LEDs This is useful for ensu
63. nabled counters Browsers are adding support for Silverlight all the time but at the time of writing the known compatible browsers are listed below Silverlight for Linux is also available but this is known as Moonlight Silverlight Compatible Computers Operating System Ealah cna pol ete Se Safari Windows Vista es Ves Yes Windows XP SP2 fee e Windows 2000 SP4 with all post SP4 updates SS Yes Windows Server 2003 excluding IA 64 Yes Yes Yes Yes Mac OS 10 4 8 Intel based A Yes Yes _ C A UO ec For details of Linux version compatibility see Novell website http mono project c com MoonlightSupportedPlatforms Minimal Requirements Components Requirement Personal Computer running X86 or x64 500 megahertz MHz or higher processor with Windows 128 megabytes MB of RAM Mac OS 10 4 8 Intel Intel Core Duo 1 83 gigahertz GHz or higher processor with based 128 MB of RAM Mac OS 10 4 8 PowerPC supports Silverlight v1 0 only therefore can not be used to configure SpotONE counters r 1 3 Connecting to the Counter Counter Configuration via Web Browser This is a simple case of running your preferred Internet browser software and connecting to the counter via its IP address not available for relay units Simply enter the IP address in the address bar of your Internet browser By default a new IP enabled counter will have an
64. nce then both units cannot be set to 0 0 and therefore you will be required to change them 2 The units will be considered too close together This is because on the ground plane view both units will be set as being in exactly the same place 0 0 which is not possible and therefore not allowed by the setup tool Click Next to configure the first unit Now you must enter valid X and Y coordinates and the height of each counter you cannot change the Comms IDs here Configuration Wizard Configuration Wizard Device 1 of 2 Device 2 of 2 Find the device with LEDs flashing Find the device with LEDs flashing Input the configuration settings for the flashing device below Input the configuration settings for the flashing device below Comms ID Comms ID Mounting Height 300 fiii Mounting Height 309 X Y 240 0 jem xy bes ik Previous Previous Figure 7 5 4 Figure 7 5 3 Usually you can leave the left most unit at position 0 O and reference the other unit s from this point but you must remember that units will not necessarily be displayed in the order that they were installed on the ceiling so pay attention to the Find the device with LEDs flashing message See section 7 7 for more details of how this should be configured Click Next to step through all the connected units and configure each one S 28 n A Remember The units do not know their ow
65. nits is still maintained and the units are told their relative positions In these cases you must specify the relevant X and Y coordinates to include the offset amount so that each unit knows where it has been installed In the example shown below the middle unit is installed 1m in front of the left and right units Figure 7 7 15 Figure 7 7 15 7 8 Moving Around the Ground Plane View If your counter s is are not fully viewable then it is very easy to centralise the ground plane view and zoom in or out to get the view that you want see section 7 9 Here the edge of the third counter is off the edge of the window Figure 7 8 1 38 peoplecounting By clicking and dragging on the background we can move the whole ground plane around to a better position Figure 7 8 2 7 9 Zoom Control The zoom control allows the installer to adjust the ground plane view by literally Zooming in or out This should be used in conjunction with dragging the ground plane in order to centralise all counters and view them all at once as required To activate the zoom control simply click the button marked Zoom to make it appear and then click and drag the slider position up to zoom in down to zoom out release when ok el You can leave the zoom control shown on screen or you can click the ja 200M Zoom button a second time to hide it Figure 7 9 1 Figure 7 9 2 Minimum Zoom 39 Fig
66. ollowing folder C Documents and Settings username Local Settings Application Data lsolatedStorage X Y Where X and Y are folder names made up of seemingly random characters The best way to find crash reports is to search for filenames with an iricrash extension Alternatively you should update to the latest version of Silverlight and you can then specify the save location Please email this file to us with any relevant details of the function you were performing just before the crash occurred 79 Va Q Where are my counter backup files located can t find them A Another security feature built in to early versions of the Silverlight add on prevent files from being written to just anywhere on your computers hard drive All saved files are stored in a specific folder within C Documents and Settings username Local Settings Application Data Microsoft Silverlight X W X 1 s Wf ABC rollout DEF or C Documents and Settings username Local Settings Application Data lsolatedStorage x Y X AssemFiles ABC rollout DEF Where X and Y are folder names made up of seemingly random characters ABC is the name specified for the rollout folder and DEF is the name specified for the filename You should update to the latest version of Silverlight and you can then specify the save location To find backup files saved with early versions of Silverlight you should search for filenames with an iro extension
67. omeone walks across the ground plane left to right and they are shown on the middle unit then the left unit then the right unit for example then this is a clear indication that the units have been configured with the wrong X and Y coordinates 36 Remember that the ground plane coordinates are necessary so that you can tell the units where they are positioned on the ceiling Convention is to set one of the counter positions as 0 0 and reference all other units from that point as we did in the example above If we do that then we get the ground plane view as shown below in Figure LIN 0 0 250 0 500 0 Figure 7 7 11 This is not the only way to configure the ground plane As long as the relative positions are correct the units X and Y values can be configured in any number of ways Our example shown in Figure 7 7 11 is actually functionally identical to those shown below in Figure 7 7 13 Figure 7 7 12 and Figure 7 7 14 n 5m 6m Zm 8r 2i 3m 4m 5m 6m Zm gi 0 0 0 0 Figure 7 7 13 Figure 7 7 12 af Notice that all units are 250cm from each im other in this case wm 2m im im 2m im im Sm 6m Im 8m om 10m iim 12r Figure 7 7 14 37 peoplecounting In some cases it may be necessary to position units out of alignment with each other for example if there are obstacles on the ceiling which prevent a straight line installation This is acceptable as long as the amount of overlap between u
68. onfiguring 26 7 5 Configuring Valid X and Y Coordinates Once all units have correctly configured Comms IDs and if relay units are also configured as master or node correctly see previous section they must all be positioned on the ground plan view This allows the installer to configure multiple units positioned across a wide entrance or doorway so that each knows where it is in relation to its neighbouring counters See section 7 6 for details of the ground plane view All new and un configured units will have X and Y ground plane coordinates of O O Configuration Wizard Configuration Wizard Configuration is now complete The Counter Group is The Scan of the Counter Group has been completed and set up as follows found the following Master Devices 1 Counters 2 Node Devices 0 ID 1 Height 300 cm K 0 cm 0 cm Devices still need to be configured Devices are too close together used in the application i Imperial Select the Unit of Measurement to be Metric Click Restore to load device settings J 7 from a file Restore Press Finish to exit the Configuration Wizard m Aerts hast Finish Figure 7 5 1 Two Counters Figure 7 5 2 One Counter If you are configuring a single unit then X and Y coordinates of 0 0 is a valid installation and therefore you will be taken straight to the summary page of the wizard But if you have two or more units connected across a wide doorway or entra
69. or it to be cooled rapidly and be detected by the counter as a temperature change A target is then seen to be initialised which then travels across the floor as the wind blows over it Obviously a target such as this could cross a count line and add to the count total giving count inaccuracies To help avoid this you can switch on the Deferred Initialisation option With this switched on an extra initialisation step is involved before a target is created This extra step ensures that these Ghost targets are not seen and therefore are not counted This option should NOT be enabled unless this problem is observed because as the name suggests the initialisation of a target occurs much later and this could mean that valid targets have crossed the count line before being recognised as such meaning that they are not counted at all This could lead to under counting if enabled when not required 67 7 19 6 Display Path Map Data The display map is intended to assist with both the configuration of count lines and the diagnosis of count inaccuracies caused by incorrect line placement When enabled the main ground plane view will change to show a graduated coloured map superimposed over the top This indicates the paths most walked through the counters field of view The darker the colour the more people will have walked there When first enabled and depending on what the counter has seen since power up the displa
70. ot enter the settings of the counter in this way but you can still connect via the executable version if required 6 1 Change Password Change Password Home IP Configuration Client Configuration Lise this page to change the web configuration access password Connections Password Old Password Mew Password Confirm Password Setup Tool Figure 6 1 1 Connect to 1927 168 0 10 On this configuration page you can change the ae passwo rd to whatever you want The server 192 168 0 10 at Secure Area requires a username and password Warning This server is requesting that your username and password be sentin an insecure manner basic authentication without 4 secure connection User name f admin a The default username and password are Password eseeesees Username admin Password installer Remember my password Figure 6 1 2 Note If you change the password and then forget what it is you will not have access to connect to the counter in order to change it to something else If this happens you must use the serial setup tool software to recover from this situation See section 7 17 for details of this procedure 7 Setup Tool This is the main part of the overall configuration of the counter where the counting functionality is defined Both the web browser accessed version and executable version of the setup tool function identically To enter this configuration ph
71. p tool is the only way to retrieve the IP Address if this occurs A Note If you forget the Internet browser setup password of any IP enabled counter then you will not be able to connect to it via an Internet Browser Accessing the counter via serial connection through the executable version of the setup tool is the only way to retrieve the IP Address if this occurs 7 18 Relay Configuration Relay Config Figure 7 18 1 A very important configuration step with any relay enabled counter is to configure the relay outputs so that it is interfaced correctly with your logging equipment Failure to configure the settings correctly can lead to incorrect or missing data Various relay configurations are available which should mean that the SootONE range of relay enabled counters can interface with every logging device on the market Relay Configuration M Line 1 Output Enable Count Pulse Width soo ms M Line 2 Output Enable Count Pulse Width 200 ms Select Master Device Relay 1 Relay 1 Relay 1 Settings Contacts C Normally open Normally closed Heartbeat Enable C Disable Pulse Width 400 ms Penod 300 5 Program Figure 7 18 2 C Relay 2 E Relay 2 Relay 2 Settings Contacts C Normally open Normally clased Heartbeat Enable C Disable Pulse Width 7400 ms Period 300 5 Close 60 _ The heartbeat section at the bottom of the Relay Configu
72. peoplecounting TABLE OF CONTENTS 1 Introduction and Software Installation cccccceccccceecccccuccccuuceeen suse nes 2 Counter Configuration Go GCONMOUI AY OM e E a ET EEN EEEE AEE EEE REE ede 4 Client Configuration 5 Connections 6 PaSSWOId 000 9 Appendix A Counter Se tup ccccc cece cece cee ece eee sense eee eeaeeeeeeeaeeeee eee eaees 10 Appendix B IP Connection Problems ccc ccc ece eee e eee eeeeeeeeeeaeeeaeeaey 11 Appendix C Firmware Versions ccccecceeceeeene enact eeae tease eeeeeeaeeeaneeeaees 12 Appendix D Glossary 12 15 17 18 18 19 74 85 86 1 START 1 1 Introduction Before use the SpotONE must be configured to work in their installed location The standard set up tool is a laptop computer connected to the counter via either IP or serial dependant on the model of counter to be configured IP enabled models support both serial and IP connection but relay enabled models support setup via serial only For configuration using a serial connection the installed version of the setup tool must be used but for configuration over IP the installed version of the setup tool or a compatible Internet browser running the Microsoft Silverlight Add on can be used Setup Connection Setup Software Method IP Enabled Counter IP or Serial Installed version or web browser RelayEnabled Counter In
73. ptop then the redirection will fail Simply adjust your laptops IP address subnet mask so that it is on the new range and refresh your browser to connect again A Note If you change the IP address and then forget what it is you will not be able to connect to the counter in order to change the IP address to something else If this happens you must use the serial setup tool software to recover from this situation See section 7 17 for details of this procedure 3 2 1 Changing IP Settings via Setup Tool Executable To change the IP settings using the executable version of the Setup Tool see section 7 13 16 4 CLIENT CONFIGURATION This section allows you to configure a host that the counter connects to Port details are also required as well as the reconnect time in seconds 4 1 Client Connection Configuration Navigation Home IP Configuration Client Configuration Connections Password Setup Tool Client Connection Configuration The Client configuration settings allow the device to connect outwards at regular intervals to a specified IP address hostname which can be appropriate when behind a firewall etc Reconnection timeout specifies how long after each connection attempt another attemptis made effectively the interval in seconds Set as appropriate and click apply to set the values L Enable Client Connection Use IP Address Use Hostname ClientiP Address Client Hostname
74. r fails and is required for correct time stamped count data Insert the battery with the side down After making all connections the counter head can then be installed onto its base To do this push the counter head up into the base and turn anticlockwise until the tabs engage into position and then turn clockwise a few degrees to lock Power can then be applied and the counter will begin its warm up routine The Link Indicator on your network switch or hub should now illuminate If it does not ensure that the connection cable is the correct type straight through type and not crossover type Also if connected to a managed switch ensure that it is not locked to 100Mpbs as this can prevent a connection from being established Change to 10Mbps or enable auto negotiation Configuration All counters require configuring before use Connecting to the IP master counter allows configuring of all counters connected to that master via the CAN bus li Uj Mara a Hz Ha r Se a ia HE TIT hmmm o na PEE bch IP Network Connection RJ45 CAN Bus Terminator Part number CATEGORY 5 Connections to CAN Node s optional EATEGORY S fe 4 Mounting The vertical sensor can be attached with screws Fasteners are not included Mount the sensor within the distances as shown in the figures below Make sure the sensor is mounted on a horizontal stra
75. ration Wizard will open and the counter network will be examined Figure 7 1 3 20 The Configuration Wizard runs at various stages throughout the setup of the counters Its primary purpose is to check the settings in each counter to ensure that they are not configured in a way that renders them useless or in accurate 7 3 Configuring Valid Comms IDs Configuration Wizard If the connected counter s have already been configured and the settings are valid then the The Scan of the Counter Group has been completed and configuration wizard will report the number of EE Cnn units found Pee Validation Units O On this first page of the wizard you can also specify if the heights and lengths used during configuration are Metric centimetres or Imperial inches Configuration Wizard Checking Network Select the Unit of Measurement to be Metric used in the application _ Imperial IDs need to be configured Click Restore to load device settings from a file Henor Finish Figure 7 2 1 You are also given the option of restoring a previously saved set of counter configurations if required Click Restore if you want to do this See section 7 15 2 But if the counters are new and have never been configured before then the first thing that must be done Is to set a valid ID in each of the connected counters Figure 7 3 2 21 Note You will not be allowed to proc
76. ration screen is intended to be used as an early fault warning system When configured the counter will continually output a relay pulse of specified width after the specified period This means that the logging equipment should expect an incoming heartbeat pulse and should not recognize this pulse as a count totals the heartbeat pulse can be configured differently to standard count pulses if required in order to achieve this The intended use of this pulse is so that if ever the heartbeat pulse stopped being received by the logging equipment it would know straight away that there was a problem of some kind and an alert could be raised to call an engineer or investigate further Not all loggers support this functionality If the heartbeat functionality is enabled and the logger does not support it then the logger will simply report an extra count or two all through the night every 5mins or whatever the Period setting is set to 7 19 Advanced Menu The advanced menu is accessed by clicking on the word Advanced in the bottom left hand corner of the ground plane view immediately above the Zoom control button Note if the zoom slider control is shown it will obscure the Advanced button therefore you will need to close the Zoom control to see it The full set of advanced options will then be shown Countline i F PEE S Ane r Discrimination Sensitivity Count Mode Deferred Initia
77. ring the units have been configured the right way around When you click the Finish button you will get your first look at the ground plane view see next section 7 6 The Main Ground Plane View This is the ground plane view Figure 7 6 1 Here we have one counter Note that the two count lines are positioned directly on top of each over by default If the counter is warmed up and people are walking underneath it you will see targets moving around the counter view Figure 7 6 2 30 Remember The counter requires a certain amount of settling time after power on to adjust to its installed environment If the counter has not yet settled you will see an Hour Glass animation in place of the field of view The Ground Plane in Detail Click here to This is the main This is the view These are the access the menu ground plane from the count line totals Two count lines are provided Here they are on top of each Note the direction arrows at the end of Click here to access the advanced ment Click here to access the Zoom controls These targets denote people in the field of view a single person yellow target and a couple blue Various Click here to status access each messages counters will be settings Figure 7 6 3 This is the version of the web SetupTool firmware 31 Va 7 7 More on Ground Planes 2m mn nn Figure 7 7 2
78. rk Help A This could be because you have a download manager installed on your computer which is grabbing the Silverlight asset download and trying to manage it for you Most download managers will allow you to cancel the download and it will be passed back to your browser to manage and all should work Software such as Internet Download Manager will still fail if you select the cancel option but the subsequent dialog allows you to disable auto download for the current web site Select this and then refresh your browser and it should work correctly 19 Q My Internet Browser won t connect at all but it was working previously what s changed A This could be a network issue or a problem with your Internet settings Firstly make sure that the counter is powered up and connected correctly If you are connected directly to the counter and not via a hub switch then you must use a crossover Ethernet cable Next check your laptop IP settings it needs to be on the same IP range as the counter If you have changed the IP address of the counter you may need to change your laptops IP address also so that it is on the new IP range Lastly you can clear your Internet browser history and settings which should fix most software problems To do this in Internet Explorer select Tools from the menu then Delete Browsing History then Delete All ensure the tick box is selected so that add on settings ar
79. rors then this means that a counter on that IP address did not respond within the allocated time default is within 1 second and could indicate a network problem or simply that the IP address is incorrect c C WINDOWS system32 cmd _exe i Microsoft Windows XP Version 5 1 2600 lt C Copyright 1985 2661 Microsoft Corp P gt ping 192 168 09 10 Pinging 192 168 0 16 with 32 bytes of data Request timed out timed out timed out timed out Ping statistics for 192 168 6 16 Packets Sent 4 Received Lost 4 168 loss gt D To verify the correct IP address you should connect via serial using the setup tool executable version see section 7 17 for details of this After cable issues the next reason for a Ping command failing in this way is that the counter and laptop are on different IP ranges The default IP settings for the counter as set by the factory are IP address 192 168 0 10 with a subnet mask of 255 255 255 0 Full details of how the IP address and subnet mask work and relate to each other is beyond the scope of this document But in the example above the laptop would need to have an IP address of 192 168 0 X to be able to communicate correctly with a counter configured with this default configuration where X is a value of 1 254 excluding 10 To check your laptops IP address the easiest way is to type ipconfig into the command window that you have already used above c C WINDOWS s
80. s it may be advantageous to count every line crossing regardless of whether the counts were from the same person perhaps in a security installation for example Here you would need to select Immediate Mode with Anti Dither OFF In most cases it is preferable and advisable to place the two count lines on top of each other in the same position By doing this the effect of dithering behaviour as shown above will be reduced This can also help where other issues are causing IN OUT data inconsistencies for example with cross traffic and people stopping in the field of view sometimes the count lines must be kept separate due to unusual behaviour of people at a specific location or due to initialisation requirements for either or both directions of traffic When lines are separate the count modes can have more of an effect on the counts especially with regards to IN OUT inconsistencies see over Consider the example to the right here people can enter and leave through an automatic door but count lines have been positioned away from the door to provide better initialisation in the IN direction This means people already in could be counted again if they walk through the counters field of view This behaviour is treated differently in each count mode Immediate Immediate Deferred Deferred Anti Dither ON Anti Dither OFF U Turns ON U Turns OFF S 65 r Immediate Immediate Deferred Deferred
81. s and Warnings Log lf there are errors or warnings available you can click on the counter s ID to view the specific messages relating to that particular unit Figure 7 14 4 46 Here we can see the errors Warnings and Errors from Counter ID 2 ay Sa ne Tha numba amp Enos und Wanious ior The total number of Errors and Warnings on the network You can clear all errors using Bewice to view the afrors evel warnings i Errors 0 i j the Selected Device list the Reset All button ae Ga 36 Also with a counter highlighted peel Si EER AR you can go straig ht to that fe Errors and Warnings for the currently selected device 7 1 N T 1 S et Unit ID not configure counter s individual settings by Sa ee j 01 01 2000 06 39 Set Node not responding clicking the Unit settings 01 01 2000 06 39 Set Node not being polled 01 01 2000 06 39 Set Unit ID clash button 01 01 2000 06 39 Set Too many overlapping units 01 01 2000 06 39 Set Excessive voltage detected Note that you must set the 01 01 2000 06 39 Clear Unit ID not configured f 01 01 2000 06 39 Clear Node not responding internal clock of the counter in 01 01 2000 06 39 Clear Node not being polled order to provide accurate time a O stamp logging of error details 01 01 2000 06 39 Clear Excessive voltage detected 01 01 2000 06 39 Still at Unit ID not configured
82. s as default 0 0 but when two or more units are installed you have to specify their positions An example may be that the master is positioned with one unit immediately to its right 2 2m away and a further unit on the right another 2 2m beyond that The X and Y coordinates of the three units would therefore be 0 0 220 0 and 440 0 If they are not directly in line with each other then you would need to specify the different Y values as well G For more specific details on mounting locations and counter installation including providing enough overlap between units see page 6 A Note When specifying X and Y coordinates the X coordinate is relative to left and right and the Y coordinate is the same as forward and back Also it is easier to imagine looking down on the counters from above rather than looking up at them when working out the X and Y values A Note When specifying X and Y coordinates all entries are in centimetres if Metric units is selected or in Inches if Imperial units is selected You can switch between Metric and Imperial using the Global Global Settings options see section 7 14 1 85 Va APPENDIX B IP CONNECTION PROBLEMS This section is intended to give pointers which should help you to diagnose problems which are preventing you from connecting to your IP enabled master unit via IP Some of this guide is quite technical so you may need to seek further guidance from your IT
83. sed _ mM Fiaure 7 19 6 Remember that a person must be initialised before reaching the count line If people are initialised after a count line then they will not be counted 69 r Over a period of time the path map will build up to show the most walked routes through the ground plane Figure 7 19 7 Figure 7 19 8 Any less used routes will also gradually fade if not used repeatedly The path mapping functionality is very useful and extremely easy to use for diagnosing count inaccuracies This is because the vast majority of under count issues are caused by having the count line in wrong place and the path mapping will show this see below In this example a counter has been reported as under counting and its current line configuration is shown in Figure 7 19 9 On first inspection everything looks ok Figure 7 19 9 Figure 7 19 10 70 But when the path mapping is enabled Figure 7 19 10 we can see that the two count lines to not fully cover the paths that people take through the field of view Therefore we must extend the count lines to improve count accuracy as shown in Figure 7 19 11 Figure 7 19 11 7 20 Individual Counter Settings Each counter on a network can be individually selected in order to modify that unit s settings for example to change the X Y coordinates or modify the height setting In order to do this you must simply c
84. sing significant over counting Incorrectly disabling this feature could lead to under counting in some circumstances A You should always perform extensive walk tests at every counter installation to ensure advanced settings such as these are configured correctly 7 19 3 Count Mode There are two main counting modes each with an extra option which can be turned ON or OFF This gives a total of four distinct count modes In most cases the default count mode will be the optimum mode but in some cases it may be necessary to change the count mode depending on the installed environment and how people walk through it your chosen count line settings and what you want to count Some of the count modes treat specific walking patterns differently and it is up to you to decide whether a certain trajectory through the field of view and over the count line s should be counted or not by selecting the appropriate count mode Careful placement and setup of the count lines is required in conjunction with selecting the appropriate count mode Some count line count mode combinations will result in poor count accuracy in some cases dependant on walking patterns and your own established and accepted count parameters see below for more details Immediate Vs Deferred With a simple straight line setup both Immediate and Deferred modes give the same output in the following example 4 10 10 n r 63 s
85. ssword pages do not require the Silverlight add on The current connection details circled above is described in section 2 3 Counter Configuration via Setup Tool Executable To run the software simply select from the Windows Start menu or double click the desktop icon as appropriate The main window will open and you will be given the choice to connect via IP or via serial connection Connection Select Connection Method Simply select the COM port number or enter the IP address and click Connect C ComPort IP Address The main ground view window will then open This is shown in the later sections 0 onwards All features of the serial version setup tool are identical to the embedded software accessible via IP through an Internet Browser The only differences are those shown in sections 3 2 1 and 7 13 Figure 1 3 5 3 Configuration of the IP enabled counter using the executable version of f the setup tool can be via a serial lead connection or via an IP connection E Configuration of relay enabled counters using the executable version of the setup tool is via serial lead connection only The main options for configuring a counter using the setup tool executable are detailed in section 0 11 1 4 Settling Time An adequate seitling time should be allowed after applying power to the counter to allow it to adjust to its installed environment The two LEDs will flash alternately until the
86. stalled version onl All configuration options are loaded into a non volatile storage area within the unit and are maintained even after power down Hardware Installation Detach the counter head from its base by twisting anticlockwise slightly then pulling apart to expose the mounting holes on the base Select a suitable location for mounting the counter base Ensure that the Tratfic Flow Direction Arrows of all units are all pointing in the same direction preferably in the direction of traffic flow A 3 5cm hole in the ceiling should be provided for cable Locking Screw Traffic Flow access If mounting on solid ceilings a number of Position se Sa irection alternative cut out areas are provided in the base K i perimeter to allow for wiring access The slot in the base marked for serial connection should not be used for this Install the base using mounting holes provided These holes allow for a limited amount of movement of the base once aligned correctly secure the base using the locking screw position Mounting TS l Holes T Serial R a AA Connection i I Es PEF k Ji r ie ai I i I i i i i i F ii Fd P F F J r Pi rf Fi peoplecounting The IP base interface board allows for IP and serial connection for configuration purposes If removed CAN Node IP Connection from the base the board must be re inserted serial Connection RJ45 RI45
87. tered details correspond with the actual positions and it fails this test then you will need to reposition the units closer together and re configure Always make sure you position units no further apart than indicated on the people counter Mounting Height Graph on page 6 of this manual Q What should set the Discrimination Sensitivity to A This option allows you to configure the counter s ability to differentiate between single people and couples This is based on target size and shape It is best to observe the field of view as people walk through it to determine whether the sensitivity should be lowered or raised See section 7 19 1 for details Q When should disable Large Target Couple Counting A This algorithm is incorporated to help prevent under counting which can occur when two people are seen as one target This occurs at the higher mounting heights when the heat produced by the two people merges into one target It should only be disabled if it is deemed to be causing over counting Try adjusting the Discrimination Sensitivity first as this may help See section 7 19 2 for details Q My Internet Browser reports Connection Reset why is this A This usually happens if the unit is disconnected or powered down Reconnect and try again note you may need to restart your Internet Browser in order to reconnect Q When should enable the Deferred Initialisation option 78 Va A
88. the additional option is IP Configuration See section 7 17 Figure 7 13 1 For relay connected units the additional option is Relay Configuration see section 7 18 Figure 7 13 2 7 14 Global Global settings are those that are common to all counters on a local CAN network l e the site name and number would normally be identical on all units and if the battery backup is installed so too would the date and time settings Errors and Warnings 7 14 1 Global Settings Figure 7 13 1 The Global settings window allows the installer to change settings which are common to all counters which are connected together on the CAN network not individual IP counters on the same IP network l e anything that affects the whole door installation It is recommended that these settings are not Global s left as default regardless of whether they are actually Sapnis made use of in your organisation The reason for this is that some of these settings are used elsewhere for example the Site Name is used by default as the Backup Figure 7 14 2 45 file name although this can be changed These Global Device Settings settings also may also make subsequent engineer visits easier when it comes to site Name DefaultSiteName identifying the correct counters to work on site 1p DefautsiteID SSCS DefaultLocal The IP enabled counters have a battery backed Locale DefaultLocale up time and date function which is
89. ure 7 9 3 Maximum Zoom 7 10 Positioning the Count Lines The count lines are positioned using the mouse in an intuitive drag and drop style The different methods of positioning and shaping the lines are detailed below Some manipulation of the count lines may take a few seconds whilst the settings are verified and saved During these times the Countline Action status at the bottom of the screen will change and you may notice a slight pause where you are unable to make more changes Countline Action Applying countlines Figure 7 10 1 e Moving a Whole Line lf you move your mouse pointer onto the straight part of the line you can then left click on the line and with the mouse button still depressed you can move the line around Release the mouse button to drop the line in position e Using Drag Points to Manipulate the Count Lines The purple points on the ends of the lines are called drag points If you move your mouse pointer on to a drag point you can left click the drag point and with the mouse button still depressed you can move the end of the line around Release the mouse button to drop the drag point in position e Creating Extra Drag Points The smaller points in the middle of the lines can be turned into drag points too for when you want to shape the lines around an obstacle or in order to ensure people cross the lines no matter which direction they are travelling To create an extra drag point simply click on t
90. y Flip Lines Setup Software Menu option Select this option to change the direction that a count line must be crossed to trigger a count See section 7 16 2 for more details FOV See Field Of View 92 Fragmentation Fragmentation is observed as a persons target dividing into other seemingly random targets as that person moves through the field of view This can occur if the counter is mounted too low for example The fragmentation can be affected by adjusting the Discrimination Sensitivity slider see section 7 19 1 for more details Ground plane This is the mapping of each counters field of view on to its relevant position at ground level The master counter communicates with every connected node unit and plots and tracks each target across the ground plane as it moves from one counters field of view to another s Heartbeat Setup Software Menu option When configured a relay master can output a pulse after a specified time interval If ever the pulse was not received then an intelligent logger should recognise this and raise an alert that the counter may be faulty ID See Comms ID Indoor Unit This is the plastic version of the people counter for indoor mounting only Infrared The region of the electromagnetic spectrum bounded by the long wavelength extreme of the visible spectrum approximately 0 7 um and the shortest microwaves approximately 0 1 mm people counters detect infrared in the waveband 7 12um
91. y may look very confusing especially if installers have been working on ladders directly underneath the Figure 7 19 3 counter If this is the case it may be a good idea to reset the path mapping and __Reset Path Mapping allow the path map to build up again The path map will update once every 2 seconds to show recent movement during that time through the field of view As people walk through the field of view a blue trail will be displayed where those people have walked Initialisatio n area 72m 2m 2m Fiaure 7 19 4 The light blue rectangle area highlighted above shows where the target was initialised within the field of view x 68 4 S As more people walk through the field of view in both directions more and more paths will be overlaid and new areas of initialisation will be shown 2m Fiaure 7 19 5 Dependant on how busy the entrance is where the counter is located over time a definite route through the field of view will be built up showing where people were initialised and where the walked From Figure 7 19 6 above we can deduce that people walking in both directions are being initialised in plenty of time before reaching the counting lines If any of the initialisation areas were very close or on the count lines then it would probably be wise to move one or both of the count lines in order to improve initialisation and ensure no one could be mis
92. ype Counter backup files irb if X Compare Figure 7 15 20 Comms ID 1 The list of available units to compare will be listed down the left only 1 unit in this case Click the unit that you want to compare to see the differences if any Figure 7 15 21 55 peoplecounting lf the settings in the counter are the same as those saved in the backup file all entries will be green But any differences will be highlighted in red Here we can see that the count lines have been modified since the backup file was created Comms ID Figure 7 15 22 Figure 7 15 23 56 peoplecounting The lines menu option allows you to manipulate the two count lines in some way You can reset the lines to remove any additional drag points leaving just the two end points and you can change the direction of each line Both options are very handy when the lines have many drag points on them Figure 7 16 1 7 16 1 Reset Lines This option clears all added drag points except the two ends Figure 7 16 3 57 7 16 2 Flip Lines This is an easy way of changing the direction of the line Note that the arrows on the end of each line indicate the direction that it must be crossed in order to be recognised as a valid crossing Note that not every line crossing is treated as a count increment dependant on the count mode and the track of the target See section 7 19 2 for more
93. ystem32 cmd_exe s i Microsoft Windows XP Version 5 1 2666 lt C Copyright 1985 2661 Microsoft Corp P gt ipconfig Type locontig return Windows IP Configuration Ethernet adapter Local Area Connection Connection specific DNS Suffix irisys local IP gt 16 1 11 35 Subnet Mask gt 255 255 248 0 Default Gateway 10 1 10 254 Ethernet adapter Wireless Network Connection Media State Media disconnected 89 Your IP address and subnet mask along with some other details will be shown Here you can see that the IP address is completely different to the counters default IP address To allow a connection between the two you would either change the laptops IP address to something like 192 168 0 11 in this case or change the counters IP address to something like 10 1 11 36 again in this case via a serial connection Note you should also check to make sure any IP addresses selected are not already being used by other equipment on your network The easiest way to do this is to Ping the intended address to see if something else replies APPENDIX C FIRMWARE VERSIONS Firmware is a term sometimes used to denote the fixed usually rather small programs that internally control various electronic devices Like software it is created from source code but it is closely tied to the hardware it runs on It is typically involved with very basic low level operations in a device without which the device wou

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