eStatePortal User Manual Book
Contents
1. COMPANY CONFIDENTAIL Page 29 e StatePortal User Manual Book For Resident Owners role How to View frequently Asked Question FAQs Steps Actions 1 Go to Communication menu 2 Select FAQs option from the sub menu list 3 Select the category you want to view 4 Select the question you want to view its answer COMPANY CONFIDENTAIL Page 30 e StatePortal User Manual Book For Resident Owners role 1 8 Lifestyle e State Portal South Africa s leading property management system Mozilla Firefox File Edit View History Bookmarks Tools Help DER lt fk G _htip stable estateportal co za fadiity_bookings ist Getting Started EY Latest Headlines e State Portal South Afric e State Portal South A Verresig News Gallery Q Main Page Logout Estate lig Communication sa Documents Q Website content My accouni Welcome Siphiwo your role is Managing agent and you are logged in to Woodhill Lifestyle Centre My Accounts New Facility Estate Name Available Payable Operation Hours Time Per Session Jumping Castle Foam Yes Yes 08 00 00 To 18 00 00 0 hour 30 min Communication Jumping Castle Foam Party2 No 02 48 00 To 21 48 00 23 hour 0 min Shopping new f Yes X 14 20 00 To 14 20 00 0 hour 5 min Lifestyle Admin Manage Facilities Manage ings Gaming Portal Helpdesk Tra2. Steps Actions Go to My Account menu Click View Accounts sub menu Click View Service next to telephone service How to View my telephone detailed data Steps Actions COMPANY CONFIDENTAIL Page 23 e StatePortal User Manual Book For Resident Owners role Go to My Account menu Click View Accounts sub menu Click View service next to telephone service Click View Itemised Billing Report at the top of the pop up window Select month option Select week start date option Click Run Report option How to View my internet information Steps Actions Go to My Account menu Click View Accounts sub menu Click View Service next to the internet service option How to Upgrade my internet package Note The internet package will be upgraded immediately Steps Actions Go to My Account menu COMPANY CONFIDENTAIL Page 24 e StatePortal User Manual Book For Resident Owners role Click View Accounts sub menu Click View Service next to the internet service option Click Upgrade Package at the top of the page Select that package from Upgrade the package to option Accept terms and conditions Click Continue to contin
3. e Market menu from menu list Select e shopping sub menu Accept Terms and Conditions The system displays Main Categories Select the category you want to view The system displays Sub categories Select the sub category you want to view The system displays products Click Add to cart to the products you want to purchase Click Checkout if you are finished to do shopping 10 The system displays all selected products prices and total price click Payment 11 The system display MyGate form for a user to enter credit card details Click Pay Now to confirm purchase and payment COMPANY CONFIDENTAIL Page 39 e StatePortal User Manual Book For Resident Owners role How to Empty shopping Cart Steps Actions The system all the selected products to the cart Click Empty Cart at the top of shopping cart How to Update Quantity Shopping Cart Steps Actions The system displays all selected products to the shopping cart Click QTY box and type the quantity number you are looking for Click Update to confirm quantity number COMPANY CONFIDENTAIL Page 40 e StatePortal User Manual Book For Resident Owners role 1 10 Downloads e State Portal South Africa s leading property management system Mozilla Firefox Fi
4. Estate bd Communication vin Documents o Website content My account Welcome Siphiwo your role is Managing agent and you are logged in to Woodhill Lifestyle Centre My Accounts Send Email Sent Mails Estate A NB If you want to create a new file and attached it to the email please create it in the document repository before composing a message Email attachments are only extracted from document repository click here Communication Sms uals Predefined Groups Shopping News Lifestyle View Poll Business Manage FAQs FAQs Helpdesk Message Security Document Repository Manage Website Reports Email gift atec co za lam DDDLDDALT Add Attachments http stable estateportal co za email and sms email G wi inb En ag LJ 08 27 AM How to View latest news Steps Actions COMPANY CONFIDENTAIL Page 28 e StatePortal User Manual Book For Resident Owners role Go to Communication menu Select News option from the sub menu list Click Latest news at the top of news page How to View News Archives Steps Actions Go to Communication menu Select News option from the sub menu list Click News Archive at the top of news page How to View a poll Steps Actions Go to Communication menu Select View Poll option from the sub menu list
5. How to Remove Dependent Steps Actions 1 Make sure that you are already login into the system 2 Select estate from the menu list 3 Select Resident from the sub menu list 4 Click Remove next to the dependent you want to remove 5 Click OK to confirm the message COMPANY CONFIDENTAIL Page 9 e StatePortal User Manual Book For Resident Owners role 1 3 Document Repository categories e State Portal South Africa s leading property management system Mozilla Firefox Edit View History Bookmarks Tools Help v v e L http stable estateportal co za document repository list categories query public Getting Started Latest Headlines e State Portal South Afric e State Portal South A 3 Verresig News Gallery Mail com the best persona Q Main Page Logout Estate bd Communication vin Documents o Website content My account Welcome Siphiwo your role is Managing agent and you are logged in to Woodhill Lifestyle Centre My Accounts Estate Public Folder Estate Private Folder Users Folder Stands Folder Estate List Estate Public Sub Folder Communication Sub Folder Group Name Actions Shopping News Public 1 documents Edit Remove Lifestyle Minutes Of Meeting Public 0 documents Edit Remove Testing Public 3 documents Edit Remove Testing Public 0 documents Edit Remove Helpdesk tesing Pub
6. Business Helpdesk Log ticket Security Document Repository Manage Website Reports Downloads il a thawte AN ruse ing v https www estateportal co za services ist_services www estateportal co za v start er PB wi R inb fe est eS arm Search Desktop EI 420500 ozs COMPANY CONFIDENTAIL Page 21 e StatePortal User Manual Book For Resident Owners role How to View Accounts Steps Actions Go to My Account menu Click View Accounts sub menu How to View my invoices Steps Actions Go to My Account menu Click View Accounts sub menu Click My invoices at the top of the page Select the account Click view Invoices Click Download Invoice next to the invoice you want to view How to View my account details Steps Actions Go to My Account menu COMPANY CONFIDENTAIL Page 22 e StatePortal User Manual Book For Resident Owners role Click View Accounts sub menu Click My Account Detail option at the top of the page How to View my service information Steps Actions Go to My Account menu Click View Accounts sub menu Click View Service next to the service you want to view How to View my telephone summary data
7. Document Repository Business Security Manage Website Reports Othawte ng http stable estateportal co za tickets list JO 08 21 AM How to log a ticket Steps Actions COMPANY CONFIDENTAIL Page 14 e StatePortal User Manual Book For Resident Owners role Go to Helpdesk menu Select logged tickets from the sub menu list Select New tickets to the top left side of the page Type the subject of the ticket Type the description of the ticket Select the priority of the ticket Select a category from helpdesk categories Select the status of the ticket Click Submit to submit the information How to View logged tickets Steps Actions Go to Helpdesk menu Select All Tickets from the sub menu list COMPANY CONFIDENTAIL Page 15 e StatePortal User Manual Book For Resident Owners role How to View my tickets TODO Steps Actions Go to Helpdesk menu Select View my tickets TODO from the sub menu list How to View pending tickets Steps Actions Go to Helpdesk menu Select View Pending from the sub menu list COMPANY CONFIDENTAIL Page 16 e StatePortal User Manual Book For Resident Owners role How to View Closed tickets Steps Actions
8. read and accept Terms and Conditions and click the Submit button to submit the information Electronic Funds Transfer e If you select this option the system will display the Electronic Funds Transfer page with the EFT information explaining how to pay using this option You will be required to accept Administration fee read and accept Terms and Conditions and click the Submit button to submit the information COMPANY CONFIDENTAIL Page 20 e StatePortal User Manual Book For Resident Owners role 1 6 My Accounts e State Portal South Africa s leading property management system Mozilla Firefox File Edit View History Bookmarks Tools Help E mp e f 1 https www estateportal co za velcome Sr gt Gr SF q Getting Started G Latest Headines Verresig HOA Boar D estate E MGnai inbo FreeEmal A C e State Port Verresig Estate C Home Lj Kungnini We system depl 9 Hanselman Main Page Logout Estate kd Communication Pa Documents o Website content My account Welcome Portal Administrator your role is Administrator and you are not logged in to Estate Glick mare to winks MT Caveat Information My Account List TET Pending Accounts E Estate Communication Shopping Current News HelpDesk Lifestyle There are currently no news articles to display Helpdesk Categories Please select category
9. Go to Helpdesk menu Select View closed from the sub menu list How to View Accepted tickets Steps Actions Go to Helpdesk menu Select View accepted from the sub menu list COMPANY CONFIDENTAIL Page 17 e StatePortal User Manual Book For Resident Owners role 1 5 My Services e State Portal South Africa s leading property management system Mozilla Firefox File Edit View History Bookmarks Tools Help E mp e f 1 https www estateportal co za velcome Sr gt Gr SF q Getting Started G Latest Headines Verresig HOA Boar D estate E MGmal Inbo FreeEmal A C e State Port Verresig Estate C Home Lj Kungnini We system depl 9 Hanselman Estate ig Communication Pa Documents o Website content My account Main Page Logout Welcome Portal Administrator your role is Administrator and you are not logged in to Estate Glick mare to My Services Setup Services List Accounts Pending Accounts Estate Logo se Select iv Current Information My Account Estate Communication Current News HelpDesk Shopping There are currently no news articles to display Lifestyle a i r Helpdesk Categories Please select category Business Helpdesk Security Document Repository Manage Website Reports Downloads thawte v https www est
10. list Click your album name Click the album you want to edit shared list un share Click Edit Share List from album page Click remove next to the user name you want to remove to the shared list How to use Make Album Public Make Album Private Steps Actions Go to Lifestyle menu Select Gallery option from the sub menu list Click your album name Click the album you want to make private public Click Make Public Make Private from album page COMPANY CONFIDENTAIL Page 36 e StatePortal User Manual Book For Resident Owners role How to use Delete Album Steps Actions Go to Lifestyle menu Select Gallery option from the sub menu list Click your album name Click the album you want to delete Click Delete Album from album page The system display message Are you sure you want to delete this album Click OK to confirm the message COMPANY CONFIDENTAIL Page 37 e StatePortal User Manual Book For Resident Owners role 1 9 e Market e State Portal South Africa s leading property management system Mozilla llv File Edit View History Bookmarks Tools OF cxa Help P Most visited QI Customize Links Q Free Hot ig wie wm La thd DAEMON sf 130 Johannesburg Oliv anslate Google j am
11. the page COMPANY CONFIDENTAIL Page 26 e StatePortal User Manual Book For Resident Owners role How to View my previous month internet usage history Steps Actions Go to My Account menu Click View Accounts sub menu Click View Service next to the internet service option Click Internet Usage History at the top of the page Click View Monthly Internet Report at the top of the page How to View my previous month daily internet usage history Steps Actions Go to My Account menu Click View Accounts sub menu Click View Service next to the internet service option Click Internet Usage History at the top of the page Click View Monthly Internet Report at the top of the page Click View Details Report next to the moth you want to view COMPANY CONFIDENTAIL Page 27 e StatePortal User Manual Book For Resident Owners role 1 7 Communication e State Portal South Africa s leading property management system Mozilla Firefox File Edit View History Bookmarks Tools Help a z v e Gh LI http stable estateportal co za email and sms email Getting Started E Latest Headlines eState Portal South Afric e State Portal South A Verresig News Gallery Q Main Page Logout
12. the sub menu list Edit the information Click Save changes to submit the updated information How to View own profile Steps Actions Make sure that you are already login into the system Select estate menu from the menu list Select View own profile from the sub menu list COMPANY CONFIDENTAIL Page 7 e StatePortal User Manual Book For Resident Owners role How to Add Dependent Steps Actions Make sure that you are already login into the system Select estate from the menu list Select View own profile from the sub menu list Select My dependents from the top menu of the page Select Create New Dependent from the top page Enter user information Click Submit to submit the information How to Edit Dependent Steps Actions Make sure that you are already login into the system Select estate from the menu list Select Resident from the sub menu list Click Edit next to your dependent you want to edit vou can edit you own dependent only The system displays the edit page COMPANY CONFIDENTAIL Page 8 e StatePortal User Manual Book For Resident Owners role 6 Edit the information you want to edit 7 Click Submit to submit the information
13. access pages 1 1 Login The user can login to the following sites e www KWA co za e www Verrisig co za e www eStatePortal co za When you login into one of the website you will see the homepage Enter the username and password and submit the information If your information is correct the system will display eStatePortal user application interface If your information is incorrect the error message will be displayed COMPANY CONFIDENTAIL Page 5 e StatePortal User Manual Book For Resident Owners role 1 2 Estate e State Portal List People Mozilla Firefox DAR Edit View History Bookmarks Tools Help lt E ve X fat http stable estateportal co za profile list eg G Getting Started EY Latest Headlines e State Portal South Afric 0 e State Portal List Peo Verresig News Gallery Mail com the best persona amp dell server 1850 Google S e Main Page Logout Estate bd Communication vid Documents Website content My account Welcome Siphiwo your role is Managing agent and you are logged in to Woodhill Lifestyle Centre My Accounts Create New Profile Estate Estates Stands All users Shopping Owners i Residents Lifestyle ime Lastname Primary Email ID Number i Msiza sarah atec co za 8006270429086 Business Manage Users and Babst ferdinand atec co za 11155051088 Helpdesk Edit Own Profile View O
14. aeaeeeeeesseeeegs 33 How to use Create New Album rusrnannnvnnnnvvenurnnennvnnnnnnnrnrrvennrannsnnnevnrnernranevannennnnnnvnrneurnsennennnnnnnee 34 How to use Edit Album suse idtemvssinnn ease Riba E E Eda E eeedeee diese 34 How to use Share AIbum ieies nosir ernia paaa E Ea raa EASA Es gea EaR saai TENENS 35 COMPANY CONFIDENTAIL Page 3 e StatePortal User Manual Book For Resident Owners role How to use Un share Album Edit shared List rmmarsrnrnnannvvvnnnnnvvvnnnnsvvnnnensvvnnnnnnvvrnnsnsvvrnnsnnnnrnsnnnnnene 35 How to use Make Album Public Make Album Private ccccccccccsccccsssecccssssesecusseseeaseeseesaueeeeenaes 36 HOW toils Delete Album Parocca anie en EEEE A AE aE a EE Eaa 37 1 9 6 Mar Ket sicoiir eioten a aaa a E aa E a aE 38 How to Use Shopping Cart c ccccscccsssecssssecssecesssecsssaecseneecenesessaeesensecseeeesaeesssaeeseeeeseeesesaessssaeesenees 39 Howto Empty shopping Cart P espiren enake adeant erea sanee eaae eE RaR ER EREE E EARE a RAEE 40 How to Update Quantity Shopping Cart c ccsccssssecssssecssscesseessseeceseeessaeesssaecseeeeeseesessaeesesaessenees 40 1 10 DownloadS EEE Aes Ht ede ine eee ea deve ene ue ek 41 How to Download downloadable software ecceescessceesceeseeceaeceaeceaeceaeeeeeceeeeeeeseeeeeaeeeaeesaeeeaaeeaaes 41 COMPANY CONFIDENTAIL Page 4 e StatePortal User Manual Book For Resident Owners role 1 User s
15. ateportal co za services list services waw estateportal co za amp start CHA wi R inb fe est eS arm Search Desktop EI 420500 ozs COMPANY CONFIDENTAIL Page 18 e StatePortal User Manual Book For Resident Owners role How to Apply for Services Steps Actions 1 Go to My Service menu 2 Click Manage Service sub menu 3 Select type of service 4 Click Add More Service from Manage Service page 5 Select a Service Provider and click continue 6 Select the services and click Continue 7 Select type of payment option 8 Accept terms and conditions 9 Click Submit to confirm the application Types of payment methods The Debit Order Option e If you select this option the system will display Bank Detail page where you will be required to enter your Bank Details read and accept the Terms and Conditions and click the Submit button to submit the information The system will create a debit order form with terms and conditions that the you will be required to download sign and fax it to the ATEC helpdesk Credit Card Option e f you selects this option the system will display the Credit Card page with the credit card information explaining how to pay your account by using this option You will be required to COMPANY CONFIDENTAIL Page 19 e StatePortal User Manual Book For Resident Owners role accept Administration fee
16. ceesssseceesssseeecssssececsesaeeecsessececsesaeeeesesaeeecsesaeeeeseaaes 26 How to View my internet usage history ccescesssecssscecsnscessseessnsecseeessaeeessaeeseseeceeeeessaeesesaessenees 26 How to View my previous month internet usage history cccccsseceececssecessaecseeeeceeeeessaeesssaeesenees 27 How to View my previous month daily internet usage history snnrrnannrnnnnnnvrrrrnannrnrrnnnnrnrrnnnnnnnr 27 1 7 COMMUNICATION ciri AEE ENE EEEE ER ENAS ESATEK E RER 28 How to View latest NEWS Po iicccccesscccvsnsssccesancuccdsnasstcssonccedvsntsscteeabececersbseveectaccedcnotdeesteosdeecoranseuestensevs 28 How to View News Archives cccecceeccseeceeeeeeeeeeeeeeeeeeaeecaeecaaecaaeceaeesaeseaeseaeseaeseeeeseeeseneeeaeesaeeeaeeaaes 29 HOW to Viewa poll P iicscecivccde ata eee dte 29 How to View frequently Asked Question FAQS ccccccscccsscessseessssecsseeecseecessaecseseeceeeeesaeeseaeesenees 30 DB MUTE A EE cas tantec sv vas cay A EE E E E A 31 How to View T clities kunasmaeratmaradrdegertdenk para dryasbad derved vonesdducatasubaryuanieaauunaandennctadsaseasetaryectseants 32 Howto Booka Facility uasssroersan eee eee keen Gan 32 How to View Manage bookings sscccsssccsscesssscesssecssseecsaeesssaeeseseecesesecsaeessaaecseeeecseesesaessesaeesenees 33 How to use Gallery option ccccessscccccecsssessaecececeeseseeeeeeeeeceseeseeaeeeeeeecesseseeaeseeeeesesses
17. csssseceessesececsesseeseseeaeeeeseasececsesaeeeeseaaeeeesesaeceeseaaeeeeseaaas 19 1 6 MY ACCOUNTS kesisi iaa an conve Uoasicedeis epavvewenslenceusevsuue dveseteeesessbvavenstedceaesauveesassedes 21 How t View ACCOUNTS ecavcssiectastsccevseusucdssaanudessabededdentedecvebtvgadesunecdeevebedveesuaeddeasousecsdancedertabsiect tacies 22 How to View my INVOICES oo eecceessscesssecssceecsneeessuecssssecsueecaecusauecsenseceeeeessuecssauesseseeceeesesaesessaessenees 22 Howto View my account details sccscsestcssesccaesasesedesssonceesssseeessseavecsatssederstwaceeessnsaecessbacegestedagerssnends 22 How to View my service information cccccccsscssssecssscecssscessseesesseceesecsaeessaaeeseseecseeesaeesssaeesenees 23 How to View my telephone summary data ccccccsscccssssscecsssececsessececsesaececseaaececsesaeceesesaeeeeseaaes 23 How to View my telephone detailed data serernnnnornnonnnnrnnnnnnnrnrnnnnnrnrrnnnnnnrnnnnnnnrsnannnnrsnnnnnnssnnnnnne 23 How to View my internet information marnnnvrnnannnnrnnnnannrnnnnnnnrnrnnannnnrnnnnnnnrnnnnnnnssnannnnssnannnnssnnnnnnee 24 How to Upgrade my internet package mmmmnsrrnsnanvrrnsnannrnrsnannrnrsnnnnrnrsnannnnssnnnnnnssnannnnssnnnnnnssnnnnnnne 24 How to Downgrade my internet package cccccceccsssccecsssseceesssseceesesaeeeceeaaeceeseaaeceesesaeceeeesaeeeeseaaes 25 How to Top up my internet package ccccccccssc
18. e StatePortal User Manual Book For Resident Owners role ATEC SYSTEMS amp TECHNOLOGIES e StatePortal User Manual Book COMPANY CONFIDENTAIL Page 1 e StatePortal User Manual Book For Resident Owners role Table of Contents 1 WSer s aCCOSS PaBesicc 2 5ccccie ausceechedecheeseuccdeccds ie waeaceecGeateh eee iea Eea Ea ea E Ea ea ea aeS 5 MD lente 5 Vide EtA eia E ate tai Eaa 6 How to View Residents records iscescossuccesdaavicesnadedevensvunasdaccvdeei decveeneidedelendosveeasdeacedeetdenvdebeuaaeleveanvnenis 6 How to Edit your own profile ccccssccssssecesececsnecesseecseseecseeeessaeesensecseesecaeessauecseseeseeeeessaeeesaeesenteses 7 HOW tO Viewown prolila Toorenaar na E 7 Howto Add Dependent sanse ee ee E ee 8 Howto Edit Dependent oessceessraiinini d aa R a 8 How to Remove Dependent cscccsssccesssecssececseeseeecseseecseeessaecseasecseeeecaeesssaeeseseesseeeessaeeesaeeseneeses 9 1 3 Document Repository categorieS rrvrvrvrvrvrsrsrsrsrvrsrsrsrsrsrsrsrsrsrsrsrsrsrsrsrsnsesnsrsnsnsesnsnsnsnsnsnsnsnseser 10 How to Use Document Repository P rrnnnnvrnnnnnnnrnnsnnnnrnnsnnnnrnrnnnnnrnsnnannnnssnnnnnnssnnnnnnssnannnnssnannnsssnnnnnsee 10 How to create sub folder for USers nrrannnannvannvnnnvnnnrnnnvnrnraneraneranensnensnsnernnennnnnsnnesnnnesnnnennnenrnsnrnee 11 How to attach a document to USCIS oe eeeceecceeceeeneeeeceeaeecacecsaeceaeceaecsaeceaes
19. eeeseaeeseneseeeeeaeeeaeesaeeeaeeaaes 12 How to view documents to Estate Public usnnrnnvnnnvnnnvnrnrnnnrnnernnerrnenrnenrnnnrrnnerennnsnnnsnnnnsnnnenrnsnrnsnrnee 12 How to view documents to USers mmmnnnnnrervnnnranennrnnenvnnrnrrnennranennnnserrnnsnranennrnssnvnnsnvrnsnnrasennenssnvnsee 13 How to view documents to Estate Private s mnnnnnnvnnnvnnnrnnnrnnernnerrnrnrnenrnenvrnnvnnnnnnnnnnnnnnsnnnenrnenrnsnrnee 13 1 4 Create helpdesk categories rrnsrrrarennrrrrrrnnvrrrrennrnesrennrnrsernnrsesrennrnssrennrseseennrnsssennrssssennrnsssennnnee 14 HOW tO log ticket Pusen 14 How to View logged tickets cscccssscssssecssececsaecssseecseneeceneesssaeesensecseeeesueesssuesseseesesesesaessesaeesenees 15 How to View my tickets TODO ccccccssccssscesssecssssecseseecseeeessaecseseecseeeecsueesssaecseeeecseeeessaeesssaessenees 16 How to View pending tickets Possemiers enintra ra e SET 16 Howto VIEW Closed tickets irssi iati naiera e aae aaa TA 17 Howto View Accepted tickets T escecsssaccesssacdeevasacceesedacdesdacacecoassareduaatieessusnidessaadicessweecdeseubaceessuekaxs 17 1 5 My Services urnen ean 18 COMPANY CONFIDENTAIL Page 2 e StatePortal User Manual Book For Resident Owners role How to Apply for Services ccccccccssscceessssececssssececsseseceesssseceesssaesecsesaeseceesseceesesaeeecsesaeeeesesaeeeeseaaes 19 Types of payment methods cccccccssssecesssssece
20. ement system Mozilla Firefox File Edit View History Bookmarks Tools Help KE v X e ft L http stable estateportal co za tickets ist eg P Getting Started K Latest Headlines _ e State Portal South Afric 1 e State Portal South A 3 Verresig News Gallery 3 Mail com the best persona amp dell server 1850 Google S Q Main Page Logout Estate lig Communication via Documents e Website content My account Welcome Siphiwo your role is Managing agent and you are logged in to Woodhill Lifestyle Centre My Accounts New Ticket Logged Tickets My Tickets TODO Tickets Logged For Other Users Estate Logged Tickets Communication Subject Helpdesk category Age Logged Date Priority Reference Owner Shopping kjhjkhkj ReportABug 62d 0h 25m 26 June 2008 at 07 56 Medium 1 D2606T075636 Siphiwo Menzeleleli Lifestyle Estste tab ReportABug 60d 21h 59 7 June 2008 at 10 22 High e 6710 6 Siphiwo Menzeleleli News tab ReportABug 60d 21h 53m 1e 2008 st 10 28 High D2706T 102841 Siphiwo Me View Poll ReportABug 60d 21h 51m une 2008 at 10 30 High D 67103044 Siphiwo Menz Helpdesk Helpdesk Categories ReportABug 60d 21h 50m 27 June 2008 at 10 31 High D2706T 103154 Siphiwo Menz Logged Tickets ReportABug 0d 21h 35m 27 June 2008 at 10 48 High D27067104609 Siphiwo Menzeleleli My Tickets TODO ServiceProvider 60d 21h 31m 27 June 2008 at 10 50 High 2706T 105025 Siphiwo Menzeleleli
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22. ining Centre Security Gallery Business Document Repository Manage Website Reports O thawte http stable estateportal co za facility_bookings ist C wi Gir Estate Woodhill Lifestyle Centre Woodhill Lifestyle Centre Woodhill Lifestyle Centre Actions Edit Remove Edit Remove Edit Remove Se gL AT 08 29 am COMPANY CONFIDENTAIL Page 31 e StatePortal User Manual Book For Resident Owners role How to View facilities Steps Actions 1 Go to Lifestyle menu 2 Select View Facility option from the sub menu list How to Book a Facility Steps Actions 1 Go to Lifestyle menu 2 Select View Facilities option from the sub menu list 3 Click Booking next to the facility you want to book 4 Select date click Book now select date time of the facility and enter the occasion 5 Click Submit to submit the information COMPANY CONFIDENTAIL Page 32 e StatePortal User Manual Book For Resident Owners role How to View Manage bookings Steps Actions 1 Go to Lifestyle menu 2 Select My Bookings option from the sub menu list 3 Select View next to the booking you want to view 4 Confirm the booking How to use Gallery option Steps Actions 1 Go to Lifestyle menu 2 Select Gallery option from
23. le Edit View History Bookmarks Tools Help gt O htips wnw estateportal co za softwarefdownload Sr gt a gt Getting Started K Latest Headlines _ e State Po 9 M Gmail Inbox Mail com the L Verresig e Sta Blue Water Cre Cross Frame M Yahoo amp google chrome Estate lig Communication sap Documents a Website content My account Ba Main Page Logout Welcome Test2 your role is Managing agent and you are logged in to Zwavelpoort Estate lca h re to My Services Download Software My Account Current Information Logo Name Description Actions Estate 4 gt Fire fox Fire fox 3 0 Download Communication Shopping Lifestyle Business Helpdesk Security Document Repository Manage Website Reports Downloads Download Software thawte 7 w v https www estateportal co za software download www estateportal co za How to Download downloadable software Steps Actions 1 Make sure that you are already login into the system COMPANY CONFIDENTAIL Page 41 e StatePortal User Manual Book For Resident Owners role 2 Select estate from estate quick login 3 Select downloads menu from menu list 4 Select download software sub menu 5 Click download next to the software name you want to download COMPANY CONFIDENTAIL Pa
24. lic 0 documents Edit Remove Business Security test Public 1 documents Edit Remove Document Repository Document Repository Document Manage Website Reports Dthawte http stable estateportal co za document_repository list_categories query public gt oe TEN gt K oe How to Use Document Repository Steps Actions COMPANY CONFIDENTAIL Page 10 e StatePortal User Manual Book For Resident Owners role Make sure that you are already login into the system Select estate that you will create categories for from estate quick login Select document menu from the menu Select Document repository from sub menu list 1 5 1 Manage sub folders How to create sub folder for Users Steps Actions Select User folder Select Add New Folder option Type name of the sub folder Click Submit to submit the sub folder name 1 5 2 Document Repository Note The folder which will be created on Estate Public Folder will be available to everyone on estate website The folder that will be created on Estate Private Folder will be available only to the user s that have access login into e StatePortal and they will need to login into e StatePortal to view the folders under this option COMPANY CONFIDENTAIL Page 11 e StatePortal User Manual Book For Re
25. p i Free Email estat E Verresig Ho g H De Zalze ptl a e Main Page Logout Estate ig Communication sia Documents Website content My account Welcome Frans your role is Owner resident and you re logged into Verresig Estate dk here to e Market Ol RoporearBug gt My Services O Current Information gt MyAccount i Click on the Category to view Sub category then click on Sub category link to view Products that are linked to it Estate Main Categories J Governing Body 5 Home Entertainment 0 Products On Special gt Communication e State Products 5 There are no products on special Security 0 gt e Market 5 Pet Products 0 t Reports B Internet services 0 gt Lifestyle 5 Energy Saving 0 hydrants gt Business Outdoor and Sports 0 10 Dec 200 gt Helpdesk 5 Food 0 eral ad i 5 Health and Beauty 0 amp Security 1o 40 Dec 200 5 Repo Documents 5 e State Services 4 anand fori o Manage Website Click here for products on special 4 gt Downloads 1 Terms and Conditions Return Policy Disclaimer Version 1 3 4 8 thawte 0916 14 Repo SJ Done a2 COMPANY CONFIDENTAIL Page 38 e StatePortal User Manual Book For Resident Owners role How to Use Shopping Cart Steps Actions Make sure that you are already login into the system Select estate from estate quick login Select
26. sident Owners role How to attach a document to Users Steps Actions Select Users folder Select the category you want to attach the document to or select Add New document Select the users that will see the document Type the title of the document Browse to the document you want to attach Type the comment you want to add to the document Click Submit to submit the information How to view documents to Estate Public Steps Actions Click the documents option on actions next to the category you want to view Click view document next to the document name you want to view COMPANY CONFIDENTAIL Page 12 e StatePortal User Manual Book For Resident Owners role How to view documents to Users Steps Actions Click the documents option on actions next to the category you want to view Click view document next to the document name you want to view How to view documents to Estate Private Steps Actions Click the documents option on actions next to the category you want to view Click view document next to the document name you want to view COMPANY CONFIDENTAIL Page 13 e StatePortal User Manual Book For Resident Owners role 1 4 Create helpdesk categories e State Portal South Africa s leading property manag
27. the sub menu list COMPANY CONFIDENTAIL Page 33 e StatePortal User Manual Book For Resident Owners role How to use Create New Album Steps Actions Go to Lifestyle menu Select Gallery option from the sub menu list Click Create New Album albums page Enter the album name Click Create to create the album How to use Edit Album Steps Actions Go to Lifestyle menu Select Gallery option from the sub menu list Click your album name Click the album you want to edit Click Edit Album Name from album page COMPANY CONFIDENTAIL Page 34 e StatePortal User Manual Book For Resident Owners role 6 Edit the album name 7 Click Submit to submit the information How to use Share Album Steps Actions 1 Go to Lifestyle menu 2 Select Gallery option from the sub menu list 3 Click your album name 4 Click the album you want to share 5 Click Share Album from album page 6 Select the users you want to share the album with from share page list How to use Un share Album Edit shared List Steps Actions 1 Go to Lifestyle menu COMPANY CONFIDENTAIL Page 35 e StatePortal User Manual Book For Resident Owners role Select Gallery option from the sub menu
28. ue into the information page Click Continue to finish the upgrade process How to Downgrade my internet package Note The internet package will be downgraded at the end of the current month if you are already usage the current internet package Steps Actions Go to My Account menu Click View Accounts sub menu Click View Service next to the internet service option Click Downgrade Package at the top of the page Select that package from Downgrade the package to option Accept terms and conditions Click Continue to finish the process COMPANY CONFIDENTAIL Page 25 e StatePortal User Manual Book For Resident Owners role How to Top up my internet package Steps Actions 1 Go to My Account menu 2 Click View Accounts sub menu 3 Click View Service next to the internet service option 4 Click Top up Package at the top of the page 5 Select that package from Top up package to option 6 Select type of payment 7 Follow the payment method process you ve just selected How to View my internet usage history Steps Actions 1 Go to My Account menu 2 Click View Accounts sub menu 3 Click View Service next to the internet service option 4 Click Internet Usage History at the top of
29. wn Profile 062700000000 Security van pear aras uke Communication Filter By Select Column ALL A B Document Repository View Edit Delete Gerhard gerhard atec co za 095019082 View Edit Delete August e mamotsu Isndbsnk co zs Manage Website View Edit Delete Steven steven atec co za View Edit Delete Steven Ggmail com View Edit Delete Derek derek atec co za View Edit Delete william n w_mtsweni yahoo com 920054 View Edit Delete Siphiwo N gift atec co za 7900000000000 129982536 27 120000012 View Edit Delete Siphiwo N gift ate 8300000000000 120000000 20000012 View Edit Delete Matthew Campbell mstt stecco za 0000000000000 7 55 27 000000000 View Delete Test Test info flowing co zs 1111111111111 View Delete Singi Small gift steca co za 6789777 View Delete Singi Small gift stece co zs http stable estateportal co za profile ist LJ 08 17 AM How to View Residents records Steps Actions 1 Make sure that you are already login into the system COMPANY CONFIDENTAIL Page 6 e StatePortal User Manual Book For Resident Owners role Select estate menu from the menu list Select Residents from the sub menu list How to Edit your own profile Steps Actions Make sure that you are already login into the system Select estate menu from the menu list Select Edit own profile from
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