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LinkPoint AIO User Manual PDF - 1 MB

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1. DEPOST INQUIRY CONNECTED DEPOSIT INQUIRY RECEIVING APPROVAL 0000000 Operator Action Press ENTER Key in 5 0 and press ENTER If prompted key in the password the default is 1 2 3 1 2 3 and press ENTER Press the left key to perform an inquiry The terminal dials out Please wait the terminal is communicating with the host The terminal receives the response from the host The terminal will print the last response 2002 LinkPoint International Inc 73 L3FRR31 Reference Manual LOCAL FUNCTIONS ENTER 50 Update Host To update the host system with offline transaction in the open batch follow the procedures below Display Message Operator Action READY XXX Press ENTER JAN 03 00 MON 12 00P ede ae P FUNCTION Key in 5 0 and press ENTER ay Wed P ENTER PASSWORD If prompted key in the password the default is 1 2 3 1 2 3 and press ENTER CN P optional DEPOSIT UPDATE Press the right key under UPDATE to update the host PI E UPDATING HOST The terminal dials the host DIALING 2 PI EP UPDATING HOST Please wait the terminal is communicating with the CONNECTED host PI E UPDATING HOST The terminal transmits the information to the host TRANSMITTING el PI E UPDATING HOST Please wait RECEIVING fel PI E UPDATE COM
2. TEAR NOW PRESS ENTER Operator Action If the sale amount needs to be adjusted key in the dollar amount and press ENTER if not just press ENTER If the tax amount needs to be adjusted key in the new tax amount and press ENTER if not just press ENTER If the tip amount needs to be adjusted key in the dollar amount and press ENTER If you transaction total displayed is correct press the left key if not press the right key When the transaction is completed please wait for the receipt to print Press CLEAR to return to the READY prompt Please wait for the merchant copy of the receipt to print Tear the receipt copy along the serrated edge of the printer and either press ENTER to print the customer receipt copy or CLEAR to exit the function 2002 LinkPoint International Inc 256 L3FRR31 Reference Manual RESTAURANT TRANSACTIONS The finished merchant copy of the adjusted dine in receipt will look like this SALE RECEIPT RESTAURANT CROSSROADS MEGA MALL 123 MAIN STREET ANYWHERE USA 12345 PHONE XXX XXX XXXX FAX XXX XXX XXXX MERCHANT ID 00 gt XXXXXXXXXXXXX DEVICE ID instante XXXX Item 001 VISA SALE SWIPED Acct XXXXXXXXXXXXXX EXP 09 01 INVOICE ID 0 XXXX SERVER ID eee XXXX ADJUSTED FOOD BEV TAX TIP TOTAL JOHN DOE AGREE TO PAY THE ABOVE AMOUNT ACCORDING TO CARD ISSUER AGREEMENT MER
3. TAX AMOUNT optional TIP AMOUNT INVOICE NUMBER optional 0 00 0 00 0 00 RESTAURANT TRANSACTIONS Operator Action 2 if CVV2 value is illegible 9 if credit card has no printed CVV2 value If you chose 1 key in the CVV2 number on the back of the credit card and press ENTER If the card is present make an imprint of the card with a manual imprinter Press ENTER to proceed Key in the server ID and press ENTER Key in the amount to be authorized without the decimal then press ENTER Key in the tax amount and press ENTER This is an optional prompt Choose one of the following three options to add the tip key in the amount and press ENTER if there is no tip press 0 key and press ENTER to add the tip later simply press ENTER NOTE Please follow the procedure on page 249 to add the tip later Key in the guest check number and press ENTER This is an optional prompt 2002 LinkPoint International Inc 273 L3FRR31 Reference Manual RESTAURANT TRANSACTIONS Display Message Operator Action PLEASE WAIT Please wait as the terminal communicates with the host computer i P P When the authorization is approved the printer if available prints a receipt of the transaction and the terminal displays the CVV2 response code Press CLEAR
4. ENTER to skip this field optional 2002 LinkPoint International Inc 231 L3FRR31 Reference Manual RESTAURANT TRANSACTIONS Display Message FOOD BEV AMT 0 00 F PI P TAX AMOUNT 0 00 ey PI P optional INVOICE NUMBER ede PI P optional PLEASE WAIT 7 P P AUTH TKT XXXXXX F PI P PRINT CUST COPY TEAR NOW PRESS ENTER P P Call Center Procedures Display Message CALL CENTER 2 P P optional Switches to Display Below CALL VOICE CENTER oOo a ao optional Display Message Operator Action Key in the amount of the sale without the decimal then press ENTER Key in the tax amount and press ENTER Key in the guest check number and press ENTER This is an optional prompt Please wait the terminal is communicating with the host computer When the transaction is approved the printer if available prints a receipt of the transaction Press CLEAR to return to the idle prompt Please wait for the merchant copy of the receipt to print Tear the receipt copy along the serrated edge of the printer and either press ENTER to print the customer receipt copy or CLEAR to exit the function Operator Action See the messages below If these prompts appear the terminal will disconnect and you must call the displayed phone number to obtain an authorization number to complete the transaction Operato
5. cceeeeceeecececceceeeceeeeececeaceaeseeceeececeaneauaeeeeeeeeseaaanneseeeeeees 270 TIGKET ONLY OFFLINE acs corte tire ads a oats Seid disiverardutc 277 VOID ic sodas ccd ed vs ee eee wns Ser ees i wee 284 REPRINT oaa e a A cuenta dentacuathavedanehde cuentas e a a i e 287 REVIEW zn e ea Se Re E T ai e OTE Pia T E OAT TRE 289 GLOSEIBATIGH A cto E TE ac E E ee E ie ee 316 APPENDIX A PROMPTS ERROR MESSAGES AND TROUBLESHOOTING 319 APPENDIX B ADDITIONAL TROUBLESHOOTING GUIDELINES c0ccccc000s 324 GLOSSARY AE REE E E EE E EE 325 INDE EEE ALEE Aa LNE LETE AE e OEELA EE PAE RETE EE E ANLE Pa NE ETE E EE 329 2002 LinkPoint International Inc iii L3FRR31 Reference Manual INTRODUCTION INTRODUCTION Congratulations on your choice of the LinkPoint point of sale POS terminal Whether you purchased the LinkPoint 3000 or the All In One AlO the LinkPoint is ideal for the retail needs of you and your merchants Scientifically engineered to exceed the quality found in current terminal technology the LinkPoint combines user friendly operation with soft programmable functions The screen addressable keys and an innovative backlit display panel make the terminal operation quick and easy The LinkPoint 300 is compatible with all major printers while the AIO contains a high speed integrated thermal printer Both terminals also contain additional serial ports for PIN pads check readers and other peripherals
6. 0 cccccscsseseseeeees 323 Printe Sei ians hri aeea EEEa 2 PROMPTS FILE c c ccccessessesscsscsssseeseeeeees 323 R READY XXX sisiisstesciclecedcivelescivseidebavueevasicticaeedeares 323 Receipt88 94 95 103 104 110 111 116 117 123 124 129 130 137 138 142 143 149 153 156 159 162 165 RECEIVING ieiseeioci tecs tex acneiittatetececeas 323 Reports nis o2 ne ee aed ated 177 O E EEEE tet fl cai 223 306 Card Details nrisissssiri neiii 302 Item Detail eeeeee 177 221 294 300 Item Detail By Server ID ou eects 304 Line By Card vitsciiat dee i deeencdin 296 Line By Server ID eeeeeeeeseeeeeeeeeeeeeeeeeees 298 Open esate dead pane he 313 Operator Total ketera 225 Retail Tipinin ei 198 S mmary z ee eee A 179 181 Tip By Sever ID ensaian 251 Repini r iai 183 230 287 327 DefinitlOnucs iieicnca saad a 79 Restaurant Transactions eceeceeeeeeeees 231 Retail Sale Manali wivniccvan aiid bedi die 191 SWIPE tinere a Renee ele dais 188 Retail Tip Feature 0 0 eceeeseseeseeseereeeseessereeeees 78 Retail Tip Transactions ee eeeeseeeeeeees 188 ReturniSatikinahvde Hides didn ein 199 Definition 79 112 230 265 327 Manual ccccccsecssecstecssesetesseesseeseeeseeeees 113 266 SWIPE aiiiar i 112 265 Returning the Terminal for Service 6 ROVICW A 79 171 217 230 289 327 Card Totals t ra ara aaeeea 219 Credit Card Totals cceceeeeeseesereees 1
7. CLEAR to return to the idle prompt PRINT CUST COPY Please wait for the merchant copy of the receipt to TEAR NOW PRESS ENTER print Tear the receipt copy along the serrated edge of the printer and either press ENTER to print the customer receipt copy or CLEAR to exit the function Call Center Procedures Display Message Operator Action CALL CENTER See the messages below a P P optional 2002 LinkPoint International Inc 237 L3FRR31 Reference Manual RESTAURANT TRANSACTIONS Display Message Switches to Display Below CALL VOICE CENTER XXXXXXXXXX Alternates w Display Below CALL VOICE CENTER Press ENTER to cont optional optional AUTH CODE PRINT CUST COPY TEAR NOW PRESS ENTER optional optional Operator Action If these prompts appear the terminal will disconnect and you must call the displayed phone number to obtain an authorization number to complete the transaction After receiving the authorization number from the voice authorization center press ENTER when you are ready to complete the transaction When you receive the authorization number by phone key in the number press ENTER and wait for the receipt to print If an authorization number is not issued press CLEAR to return to the idle prompt You may then request another card or a different form of p
8. P EP VISA Key in the four digit expiration date using two digits SALE EXPIRY DATE MMYY each for month and year e g 0101 for January 2001 then press ENTER ENTER CVV2 Press one of the keys from the list below INDICATOR P P EP optional 2002 LinkPoint International Inc 89 L3FRR31 Reference Manual RETAIL STANDARD KEY OPERATIONS Display Message Operator Action 0 BYPASS CVV2 0 to bypass CVV2 prompt 1 to enter CVV2 1 CVV2 PRESENT value F P P Alternates w Display Below 2 CVV2 ILLEGIBLE 2 if CVV2 value is illegible 9 if credit card has 9 CVV2 NOT ON CARD no printed CVV2 value F P P ENTER CVV2 If you chose 1 key in the CVV2 number on the back ON BACK OF CARD of the credit card and press ENTER F P P RECURRING PAYMENT If the transaction is a recurring transaction press the YES NO left key if not press the right key ia ila P EP NOTE A recurring transaction is one that the merchant repeats on a regular basis such as a charge for a monthly membership fee Choosing this option flags the transaction as a recurring payment only it will not repeat the transaction automatically PHONE ORDER Press the left key if the order was received by YES NO phone or press the right key if it was not ly PI EP optional CARD PRESENT Press the left key if the credit card is present MES NO or press the right key if
9. the boot mode main menu 2002 LinkPoint International Inc 27 L3FRR31 Reference Manual TERMINAL DIAGNOSTICS Modem Originate Test for LinkPoint AlO Press 6 Display Message Operator Action Modem XXXXXXX Key in telephone number to dial and press ENTER Enter Tel To Dial F P P Modem Originate Test Either press the left key to dial by pulse or the right Pulse Tone key to dial by tone 7 P EP Modem Originate Test Press the proper key to choose a modem speed 300 1200 2400 F P P Modem Originate Test Please wait Dialing F P P Wait For Carrier Please wait F P P Modem 300 N 8 1 Test was successful Press CLEAR to end modem RS 232 9600 N 8 1 originate test F P EP Exit diags Press the right key to perform another diagnostics Yes No test or press the left key to exit diags and return to the boot mode main menu 2002 LinkPoint International Inc 28 L3FRR31 Reference Manual TERMINAL DIAGNOSTICS Modem Answer Test Press 7 The modem answer and the modem originate tests are interactive The modem answer test requires receiving a call from another LP 3000 terminal Display Message Operator Action Modem Answer Test The modem is waiting for a call Wait for Ring a P P Modem Answer Test When a call is received the modem tries to connect Connect 1200 F P P Modem Answer Test Press CLEAR to end
10. ENTER SERVER ID RETURN AMOUNT CONFIRM AMOUNT INVOICE NUMBER optional optional optional ACCEPTED XXX PRINT CUST COPY oO a 0 00 0 00 TEAR NOW PRESS ENTER RESTAURANT TRANSACTIONS Operator Action Key in the cardholder s account number and press ENTER Key in the four digit expiration date using two digits each for month and year e g 0901 for September 2001 then press ENTER If the card is present make an imprint of the card with a manual imprinter Press ENTER to proceed Key in the server ID up to four numeric characters and press ENTER or simply press ENTER to skip this field Key in the amount of the return without the decimal then press ENTER Key in the amount of the sale without the decimal again then press ENTER Key in the guest check number and press ENTER This is an optional prompt When the transaction is approved the printer if available prints a receipt of the transaction Press CLEAR to return to the idle prompt Please wait for the merchant copy of the receipt to print Tear the receipt copy along the serrated edge of the printer and either press ENTER to print the customer receipt copy or CLEAR to exit the function 2002 LinkPoint International Inc 267 L3F
11. SPNC Host Secondary phone 18002289074 number If using a SprintNet telephone number key in the letter N ALPHA b following the number e g Frome pu SERVER Bee ae er CLERK Printer ae ae eee SERVER ae ce ore CLERK Voice approval phone number 18002281122 FDMS This will prompt when a Omaha voice center CALL CENTER response phone number appears The merchant can then call this number for a voice approval and then proceed to enter the AUTH code and complete the transaction Variable Prompt Str 04 STRO5 Variable Prompt Str 05 Receipt trailer line 1 below 2002 LinkPoint International Inc 58 L3FRR31 Reference Manual STRO1 X i PTAX bisd C STR02 STRO3 X STR04 DOWNLOAD PARAMETERS Parameter Field Field Description of Field Default Value Type Length fflexlines Psa Receipt trailer line 2 below N A aa T2 X e flex lines close ey 1 Redial for authorization if 20 N greater than original authorization Y f 15 20 TIPAS TPGEN TPGP1 N TPGP2 Edit Tip Ask for Server Y or N Yo O a Receipt Y or N Tip Guideline 1 15 percent 15 Tip Guideline 2 20 percent 20 TABAD Ka BA N 2002 LinkPoint International Inc 59 L3FRR31 Reference Manual DOWNLOAD PARAMETERS Account Range String Description The L3FRR31 application supports a maximum of 24 account range settings The available field n
12. 00 XXXXXXXXXXXX8881 DEVICE Disrann i XXXX Item 001 VISA RTRN KEYED Acct XXXXXXXXXXXXXX INVOICE ID 0 eee XXXX SERVER ID eee XXXX FOOD BEV TAX MIP TOTAL Transaction type specification Customized header up to 6 lines Truncated merchant ID Device Terminal ID ltem number card and trans type entry method Truncated card number no expiration date Invoice ID optional Server ID optional Food beverage tax and tip Total No cardholder signature line AGREE TO PAY THE ABOVE AMOUNT ACCORDING TO CARD ISSUER AGREEMENT MERCHANT AGREEMENT IF RETURN Cardholder agreement Custom message COME AGAIN DATE 01 03 00 TIME 12 05P RESPONSE eeeeeereeeteeeeee ACCEPTED 003 Date and time of transaction Response from host BOTTOM COPY CUSTOMER NOTE If the masking parameters are not activated both merchant and customer copies of the receipt will look identical 2002 LinkPoint International Inc 269 L3FRR31 Reference Manual RESTAURANT TRANSACTIONS AUTHORIZATION ONLY An authorization only is a nonmonetary function that checks the availability of the cardholder s credit Follow the steps below to authorize a transaction without data capture or deposit Authorization Only Card Swipe Display Message READY XXX JAN 03 00 MON 12 00P F PI EP ENTER PASSWORD F PI EP optional 1 MERCH1 lt YES
13. P BE pressing ENTER This field may be changed even with an open batch Either press ENTER to go to the next prompt or change YOOX this by keying in the new host phone number and pressing ENTER This field may be changed even with an open batch Either press ENTER to go to the next prompt or change XOOOOOOOOXXX this by keying in the new host phone number and pressing ENTER This field may be changed even with an open batch Press CLEAR to return to the idle prompt Display Message Operator Action READY XXX Press ENTER JAN 03 00 MON 12 00P F P P FUNCTION Key in 4 9 and press ENTER F P P ENTER PASSWORD If prompted key in the password the default is 1 2 8 1 2 3 and press ENTER This prompt is R P 2 optional optional CLEAR CURRENT BATCH Press either the left key to clear the batch or the right YES key to exit the function NO F P P BATCH CLEARED Press CLEAR to return to the idle prompt Pl P P 2002 LinkPoint International Inc 72 L3FRR31 Reference Manual ENTER 50 Deposit Inquiry LOCAL FUNCTIONS To view the last host processed batch follow the procedures below Display Message READY XXX JAN 03 00 MON 12 00P FUNCTION ENTER PASSWORD optional DEPOSIT UPDATE DEPOSIT INQUIRY DIALING
14. 2002 LinkPoint International Inc 248 L3FRR31 Reference Manual RESTAURANT TRANSACTIONS successful batch closure Follow the steps below to enter and adjust tips prior to batch closure Display Message Operator Action READY XXX Press the key labeled ADJUST JAN 03 00 MON 12 00P 7 P P ENTER PASSWORD If prompted key in the password the default is 1 2 3 1 2 3 and press ENTER F EP optional 1 In multiple merchant programs the user must choose MERCH1 lt YES gt the correct merchant account to process a transaction The different merchant account numbers are assigned optional a one digit number within the terminal If the correct one digit number appears press the middle key to continue processing If the correct one digit number does not appear press either the left or right key until the correct one digit number does appear UNADJ OPEN ITEM Either press the left key to select TIP if you want TIP TAB NUM to edit the transactions by server ID or press the right key if you want to edit the transactions by item number ENTER SERVER ID If you pressed the left key enter the individual s server ID printed on the receipt and press ENTER ete hed EP optional or or ENTER ITEM If you pressed the right key enter the transaction item number and press ENTER F P P 2002 LinkPoint International Inc 249
15. tion ID L3FRR3 ar Manual copyright 2002 LinkPated briernetionsl Ime All rights resmrvnd LinkPointe 3000 AlO REFERENCE MANUAL RETAIL AVS PURCHASING CARD RESTAURANT APPLICATION APPLICATION ID L3FRR31 DRAFT COPY lt gt LinkPoint INTERNATIONA iieaoe L3FRR31 Version 1 0 0402 LinkPoint 3000 AIO Reference Manual FDMS Omaha Application ID L3FRR31 DRAFT COPY Manual Number 1 0 LinkPoint International Inc 5310 Derry Avenue Suite U Agoura Hills CA 91301 www linkpoint com Printed in the United States of America Copyright 2002 LinkPoint International Inc All rights reserved Under the copyright laws no part of this publication may be copied distributed stored in a retrieval system translated into any language transmitted in any form or by any means without the prior written agreement of LinkPoint International Inc LinkPoint International reserves the right to make changes to this document and the products it describes without prior notice LinkPoint International shall not be liable for inadvertent technical errors or omissions made herein nor for incidental or consequential damages resulting from the performance or use of this product LinkPoint 3000 AIO PrintPoint 1000 PrintPoint 3000 BankPoint and LoadPoint are service marks SM of LinkPoint International Inc Printer 250 Printer 900 PrintPak 350 PINpads 101 1000 201 2000 and Zontalk 2000 are trademarks of VeriFone Inc Ver
16. Aly P P WAITING FOR PIN No operator action required as the terminal displays this message ste PI P PINpad 101 1000 Display Cardholder Instructions TOTAL 0 00 No operator action required as the PIN pad scrolls the three display messages to the left The first message being the total amount of the sale ENTER PIN The customer should then enter his her PIN on the PIN pad PUSH ENTER Completing the instructions on the PIN pad the customer should press ENTER Display Message Operator Action INVOICE NUMBER Key in the invoice number up to eight digits and z press ENTER or simply press ENTER to skip this field optional Terminal displays Please wait the terminal is communicating with the several messages host computer AUTH TKT XXXXXX When the transaction is approved the printer prints a receipt of the transaction After printing stops press 27 PI 2 CLEAR to return to the READY message 2002 LinkPoint International Inc 106 L3FRR31 Reference Manual RETAIL STANDARD KEY OPERATIONS Display Message Operator Action PRINT CUST COPY Please wait for the merchant copy of the receipt to print Tear the receipt copy along the serrated edge of the printer and either press ENTER to print the optional customer receipt copy or CLEAR to exit the function 2002 LinkPoint International Inc 107 L3FRR31 Reference Manual RETAIL STANDARD KEY OPERATIONS Card swip
17. The different merchant account numbers are assigned optional a one digit number within the terminal If the correct one digit number appears press the middle key to continue processing If the correct one digit number does not appear press either the left or right key until the correct one digit number does appear VISA Key in the last four digits of the account number and SALE ENTER LAST 4 DIGITS press ENTER optional Card number will appear please confirm that the card number displayed matches the number printed on the credit card If the numbers match press ENTER optional 2002 LinkPoint International Inc 188 L3FRR31 Reference Manual Display Message RECURRING PAYMENT SALE AMOUNT CONFIRM AMOUNT INVOICE NUMBER PLEASE WAIT RETAIL TIP TRANSACTIONS Operator Action If this transaction is a recurring payment press the left key if not press the right key Key in the operator ID up to four numeric characters and press ENTER or simply press ENTER to skip this field Key in the amount of the sale without the decimal then press ENTER Key in the sale amount again and press ENTER Key in the tax amount and press ENTER Choose one of the following three options to add the tip key in the amount and press ENTER if there is no tip press 0 key and press ENTER to add the tip later simply press ENTER NOTE
18. Track t Dalai aa 328 Track 2 Data srun arara 328 Truncation oo eccecccecscesccssceesecsseseteeaeesseceseeseeestecsesenteeseess 8 U Unpacking ereraa a a Ean Min ii Sheree UNREADABLE CARD V NV OID iis Skeets tk EE 168 230 284 328 DeTINITION cattveacit r n ero 79 W WAITING FOR PIN o ae 323 331 L3FRR31 Reference Manual
19. key if not press the right key P P EP NOTE A recurring transaction is one that the merchant repeats on a regular basis such as a charge for a monthly membership fee Choosing this option flags the transaction as a recurring payment only it will not repeat the transaction automatically PHONE ORDER Press the left key if the order was received by YES NO phone or press the right key if it was not E EP CARD PRESENT Press the left key if the credit card is present YES NO or press the right key if it is not F P P IMPRINT REQUIRED If a card is present make an imprint of the card with a IF CARD IS PRESENT manual imprinter Press ENTER to continue ely P P Key in the operator ID up to four numeric characters and press ENTER or simply press ENTER to skip this field optional SALE AMOUNT Key in the amount of the sale without the decimal and 0 00 press ENTER P P CONFIRM AMOUNT Key in the amount of the sale without the decimal 0 00 again and press ENTER F P EP Display Message Operator Action 2002 LinkPoint International Inc 100 L3FRR31 Reference Manual TAX AMOUNT 0 00 PT P INVOICE NUMBER P P CUSTOMER CODE P P Terminal displays several messages AUTH TKT XXXXXX M P P PRINT CUST COPY TEAR NOW PRESS ENTER F EP optional Call Center Procedures Display Message CALL
20. key to perform another diagnostics Yes No test or press the left key to exit diags and return to the boot mode main menu Line Voltage Test Press 5 Display Message Operator Action Line Voltage Test Please wait In Works F P P Display Message Operator Action 2002 LinkPoint International Inc 26 L3FRR31 Reference Manual TERMINAL DIAGNOSTICS Line Voltage Test Test was successful Press CLEAR to end line voltage Line Free testing F P EP Exit diags Press the right key to perform another diagnostics Yes No test or press the left key to exit diags and return to the boot mode main menu Modem Originate Test for LinkPoint 3000 Press 6 The modem originate and the modem answer tests are interactive The modem originate test requires dialing another LinkPoint terminal Display Message Operator Action Modem Originate Test Key in telephone number to dial Enter Tel To Dial L P EP Modem XXXXXXX Please wait Wait for DTD L P EP Modem XXXXXXX Please wait Dialing L P EP Modem XXXXXXX Please wait Carrier Det F P P Modem XXXXXXX Please wait Connect 1200 Pan P EP Modem XXXXXXX Test was successful Press CLEAR to end modem RS 232 9600 N 8 1 originate test F P P Exit diags Press the right key to perform another diagnostics Yes No test or press the left key to exit diags and return to
21. No cardholder signature line Cardholder agreement Custom message Date and time of transaction Response from host including the CVV2 response code if keyed NOTE If the masking parameters are not activated both merchant and customer copies of the receipt will look identical 2002 LinkPoint International Inc 276 L3FRR31 Reference Manual RESTAURANT TRANSACTIONS TICKET ONLY OFFLINE The ticket only also known as offline transaction is a monetary function that is used to capture a transaction that was previously authorized If an authorization only was performed or a voice authorization was received follow the steps below to complete the transaction NOTE Once the transaction is processed it will have to be settled by entering the tip amount just like a dine in bar tab or take out transaction Please follow the procedure on page 249 to settle a ticket only Ticket Only Card Swipe Display Message Operator Action READY XXX Press the key labeled OFFLINE JAN 03 00 MON 12 00P 7 EP If prompted key in the password the default is 1 2 3 1 2 3 and press ENTER This prompt is optional optional 1 In multiple merchant programs the user must choose MERCH1 lt YES gt the correct merchant account to process a transaction The different merchant account numbers are assigned optional a one digit number within the terminal If the
22. Non truncated merchant ID Device Terminal ID Card type trans type entry method Card number expiration date Invoice number optional Server ID optional Authorized amount Tip amount Total amount Cardholder s signature Cardholder agreement Custom message Date and time of transaction Response from host including the CVV2 response code if keyed L3FRR31 Reference Manual RESTAURANT TRANSACTIONS The finished customer copy of the authorization only receipt will look like this AUTH ONLY RECEIPT THIS TRANSACTION IS NOT A COMPLETE SALE RESTAURANT CROSSROADS MEGA MALL 123 MAIN STREET ANYWHERE USA 12345 PHONE XXX XXX XXXX FAX XXX XXX XXXX MERCHANT ID XXXXXXXXXXXX0026 DEVICE Dias igts XXXX VISA AUTH KEYED Acct XXXXXXXXXX0147 INVOICE eee XX SERVER ID eee XXXX FOOD BEV TAX 15 00 TIP 3 00 TOTAL 18 00 AGREE TO PAY THE ABOVE AMOUNT ACCORDING TO CARD ISSUER AGREEMENT MERCHANT AGREEMENT IF RETURN COME AGAIN DATE 01 03 00 TIME 12 00P RESPONSE eeeeeeeeeteeeeee APPROVED XXXXXX P BOTTOM COPY CUSTOMER Transaction type specification Customized header up to 6 lines Truncated merchant ID Device Terminal ID Card type trans type entry method Truncated card number no expiration date Invoice number optional Server ID optional Authorized amount Tip amount Total amount
23. Press the left key if the credit card is present or press the right key if it is not If a card is present make an imprint of the card with a manual imprinter Press ENTER to proceed Key in the operator ID up to four numeric characters and press ENTER or simply press ENTER to skip this field Key in the amount of the sale without the decimal and press ENTER Operator Action 2002 LinkPoint International Inc 121 L3FRR31 Reference Manual RETAIL STANDARD KEY OPERATIONS CONFIRM AMOUNT Key in the amount of the sale without the decimal 0 00 again then press ENTER a EP Key in the tax amount without the decimal then press 0 00 ENTER THIS IS A REQUIRED FIELD FOR P E PURCHASING CARDS Key in the invoice number up to eight alphanumeric _ characters and press ENTER or simply press P E ENTER to skip this field optional Key in the customer code up to 17 alphanumeric _ characters as provided by the purchasing agent and P E press ENTER THIS IS A REQUIRED FIELD FOR optional PURCHASING CARDS Terminal displays several messages When the transaction is approved the printer if eee available prints a receipt of the transaction After printing stops press CLEAR to return to the READY message Please wait for the merchant copy of the receipt to TEAR NOW PRESS ENTER print Tear the receipt copy along the serrated edge of the prin
24. RETAIL CROSSROADS MEGA MALL 123 MAIN STREET ANYWHERE USA 12345 PHONE XXX XXX XXXX FAX XXX XXX XXXX MERCHANT ID DEVICE ID Item 006 VISA TKTO SWIPED Acct XXXXXXXXXXXXXX EXP 0112 Transaction type specification Customized header up to 6 lines Merchant ID Device Terminal ID Card type trans type entry method Card number expiration date if swiped month and year are reversed INVOICE eccceeseeeeseeeeeeeees XX Invoice number optional CUSTOMER CODE XXXX Customer code required for APPROVAL CODE XXXXXX purchasing card transactions AVS ADDRESG 000 gt XXXXX approval code AVS address AVS zip AVS ZIP CODE ccsseceeee gt XXXXX code SALE Sale amount TAX Tax amount TOTAL Total amount Cardholder s signature JOHN DOE Cardholder s name if swiped AGREE TO PAY THE ABOVE AMOUNT ACCORDING TO CARD ISSUER AGREEMENT MERCHANT AGREEMENT IF RETURN Cardholder agreement COME AGAIN Custom message Date and time of transaction Response from host including the CVV2 response code if keyed and AVS response code DATE 01 03 00 TIME 12 00P TOP COPY MERCHANT 2002 LinkPoint International Inc 137 L3FRR31 Reference Manual RETAIL STANDARD KEY OPERATIONS The finished customer copy of the ticket only receipt will look like this TICKET ONLY RECEIPT Transaction type sp
25. optional 1 In multiple merchant programs the user must choose MERCH1 lt YES gt the correct merchant account to process a transaction The different merchant account numbers are assigned optional a one digit number within the terminal If the correct one digit number appears press the middle key to continue processing If the correct one digit number does not appear press either the left or right key until the correct one digit number does appear AUTH ONLY Slide the card through the card reader ENTER ACCOUNT F PI P ENTER LAST 4 DIGITS Key in the last four digits of the account number and press ENTER rae 2 P 2 optional Card number will appear please confirm that the card number displayed matches the number printed on the RI a a R credit card If the numbers match press ENTER optional Display Message Operator Action 2002 LinkPoint International Inc 205 L3FRR31 Reference Manual RETAIL TIP TRANSACTIONS VISA OPER AUTH ONLY optional SALE AMOUNT TIP AMOUNT PLEASE WAIT APPROVED XXXXXX PRINT CUST COPY ID 0 00 0 00 TEAR NOW PRESS ENTER Key in the operator ID up to four numeric characters and press ENTER or simply press ENTER to skip this field Key in the amount to
26. BOOT MODE FUNCTIONS Select Test APP NOT AVAILABLE display Number fa PI P Date and Time Setup To set the correct date and time follow the procedures outlined below Display Message Operator Action READY XXX Hold down the ALPHA key and press 7 1 3 9 JAN 03 99 SUN 10 30P Release the ALPHA key to enter the boot mode 7 P EP CLEAR to resume Press the left key to select TIME Time Load Setup PI P 01 03 99 10 30 41 Press the left key to select DATE Date Time F P P Enter password If prompted key in the password and press ENTER The unique password may be obtained through the bank ISO or FDRMS Help Desk optional Enter new date Key in the correct date and press ENTER MM DD YY 7 P EP 01 03 00 10 30 41 Press the right key to select TIME Date Time 7 P EP Enter new time Key in the correct time using 24 hour format HH MM i e 3 30p m 1 5 3 0 and press ENTER 7 P EP 01 03 00 11 30 00 Press CLEAR twice to reboot terminal and return to the Date Time Ready prompt PI P Printer Port Setup To change the printer port factory defaults follow the steps outlined below The default settings in the LinkPoint 3000 are compatible for use with most LinkPoint VeriFone and 2002 LinkPoint International Inc 18 L3FRR31 Reference Manual BOOT MODE FUNCTIONS Citizen printers THERE IS USUALLY NO NEED TO CHANGE THESE SETTINGS Standard D
27. DOWNLOAD PROCEDURES Direct Download Select the type of download Press the left for a full Full Partial download or press the right for a partial download Pele PI pP P I EP 2 2 2 Please wait L3FRR31 XXXXX P P pP CLEAR to resume Press CLEAR to allow the program to finish loading Time Load Setup fede PI EP Direct PC to POS Download for LinkPoint 3000 Shortcut To perform a direct PC to POS download using the terminal s default settings follow the steps below The shortcut method can only be performed when an application has been pre downloaded into the terminal A serial cable with a DB 9 female to the PC male connector and 8 pin DIN male connector to the terminals RS 232C port such as VeriFone cable part 00446 04 REV E is required Display Message Operator Action READY XXX Press ENTER JAN 03 00 MON 12 00P 7 P P FUNCTION Press BACKSPACE 7 P P If prompted key in the password and press ENTER The password may be obtained through the bank ISO or FDRMS Help Desk optional Enter Appl ID Press ENTER to accept the current application ID or type L3FRR31 in the new application ID and press ENTER P EP Display Message Operator Action Enter Terminal ID Press ENTER to accept the current terminal ID or type in 2002 LinkPoint International Inc 39 L3FRR31 Reference Manual DOWNLOAD PROCEDURES the new terminal ID and pres
28. P P INVOICE NUMBER F P P Terminal displays several messages APPROVED XXXXXX ed P P PRINT CUST COPY m gt D z O 5 D m O 7 m Z n m D F P optional RETAIL STANDARD KEY OPERATIONS Operator Action If the payment is a regular or recurring payment press the left key if not press the right key NOTE A recurring transaction is one that the merchant repeats on a regular basis such as a charge for a monthly membership fee Choosing this option flags the transaction as a recurring payment only it will not repeat the transaction automatically Key in the operator ID up to four numeric characters and press ENTER or simply press ENTER to skip this field Key in the amount of the sale without the decimal then press ENTER Key in the invoice number up to eight alohanumeric characters and press ENTER or simply press ENTER to skip this field Please wait the terminal is communicating with the host computer When the transaction is accepted the printer if available prints a receipt of the transaction After printing stops press CLEAR to return to the READY message Please wait for the merchant copy of the receipt to print Tear the receipt copy along the serrated edge of the printer and either press ENTER to print the customer receipt copy or CLEAR to exit the function 2002 LinkPoint International Inc 119 L3FRR31 Reference
29. PRINTER RS 232 SERIAL PORT SERIAL PORT DISPLAY PANEL CARD READER TELEPHONE POWER A PORT LINE JACKS PIN PAD SERIAL PORT LinkPoint 3000 Figure 1 LinkPoint AIO Figure 2 This manual includes step by step guides through specific transactions and operations and shows how to keep the terminal in peak operating condition It was designed to assist FDRMS its Help Desk and bank ISO clients Words that appear in capital letters and brackets LIKE THIS stand for keys on the terminal keypad Words that appear in capital letters without brackets LIKE THIS stand for display messages 2001 LinkPoint International Inc 1 L3FRR30 Reference Manual Printers The LinkPoint 3000 terminal supports all major terminal printers The LinkPoint 3000 is compatible with LinkPoint s PrintPoint 1000 3000 VeriFone s P250 P900 PrintPak 350 and Citizen s iDP562 printers Printers attach easily to the LinkPoint 3000 terminal with a connecting cable If a merchant does not use an electronic printer a manual imprinter is normally provided to produce transaction records for both the merchant and the customer PIN pad Devices The application programmed in the LinkPoint terminals support VeriFone PINpads 101 1000 201 2000 and the LinkPoint BankPoint for debit transactions PIN pads attach easily to the PIN pad connector on the back of the terminal please refer to the separate PIN pad manual for installation and opera
30. RETAIL STANDARD KEY OPERATIONS Operator Action Key in the amount of the sale without the decimal then press ENTER Key in the amount of the sale without the decimal again then press ENTER Key in the tax amount without the decimal then press ENTER THIS IS A REQUIRED FIELD FOR PURCHASING CARDS Key in the invoice number up to eight alohanumeric characters and press ENTER or simply press ENTER to skip this field Key in the customer code up to 17 alphanumeric characters as provided by the purchasing agent and press ENTER THIS IS A REQUIRED FIELD FOR PURCHASING CARDS Please wait the terminal is communicating with the host computer When the transaction is approved the printer if available prints a receipt of the transaction After printing stops press CLEAR to return to the READY message Please wait for the merchant copy of the receipt to print Tear the receipt copy along the serrated edge of the printer and either press ENTER to print the customer receipt copy or CLEAR to exit the function 2002 LinkPoint International Inc 97 L3FRR31 Reference Manual RETAIL STANDARD KEY OPERATIONS Call Center Procedures Display Message Operator Action CALL CENTER See the messages below ede P P optional Switches to Display Below If these prompts appear the terminal will disconnect CALL VOICE CENTER and you must call the displayed phone number to XOOOOOOOXK obtain an au
31. RETURN ENTER ACCOUNT F PI EP VISA RETURN ENTER LAST 4 DIGITS F PI EP optional ENTER SERVER ID P 2 optional RETURN AMOUNT 0 00 el eas E Display Message Operator Action Press the key labeled RETURN If prompted key in the password the default is 1 2 3 1 2 3 and press ENTER This prompt is optional In multiple merchant programs the user must choose the correct merchant account to process a transaction The different merchant account numbers are assigned a one digit number within the terminal If the correct one digit number appears press the middle key to continue processing If the correct one digit number does not appear press either the left or right key until the correct one digit number does appear Slide the card through the card reader Key in the last four digits of the account number and press ENTER Key in the server ID up to four numeric characters and press ENTER or simply press ENTER to skip this field Key in the amount of the return without the decimal then press ENTER Operator Action 2002 LinkPoint International Inc 265 L3FRR31 Reference Manual RESTAURANT TRANSACTIONS CONFIRM AMOUNT If prompted key in the amount of the sale without the 0 00 decimal again then press ENTER 7 P P optional INVOICE NUMBER Key in the guest check number and press ENTER This is an optional pr
32. food beverage tip cash back surcharge and total 2002 LinkPoint International Inc 17 L3FRR31 Reference Manual TERMINAL FEATURES Hardware Features The primary hardware components of the LinkPoint terminal are the display panel the card reader and the keypad Their features are detailed below in the description of each component The Display Panel Each LinkPoint terminal has a built in display panel capable of displaying up to 20 letters or numbers See Figure 11 The backlit characters and plastic screen enhance readability while reducing glare The 20 character two line display easily accommodates most display messages The LinkPoint terminal also supports a scrolling feature that allows users to read messages longer than 20 characters LINKPOINT 3000 JAN OI GE FON 12 00P Figure 11 The Card Reader The LinkPoint terminal includes a dual track magnetic card reader so the terminal can read both track 1 and track 2 The card reader reads the cardholder s account number expiration date name track 1 only and security data from the magnetic stripe on the back of all major credit and bankcards Figure 12 Note When sliding the card bi directionally face the magnetic stripe down and away from the keypad 2002 LinkPoint International Inc 12 L3FRR31 Reference Manual TERMINAL FEATURES The Keypad and Key Functions Transactions are performed via the terminal s keypad See Figure 13 The key
33. 1 In multiple merchant programs the user must choose MERCH1 the correct merchant account to process a transaction The different merchant account numbers are assigned optional a one digit number within the terminal If the correct one digit number appears press the middle key to continue processing If the correct one digit number does not appear press either the left or right key until the correct one digit number does appear RETURN Slide the card through the card reader ENTER ACCOUNT P P ENTER LAST 4 DIGITS Key in the last four digits of the account number and press ENTER P P optional Card number will appear please confirm that the card number displayed matches the number printed on the Py P EP credit card If the numbers match press ENTER optional Key in the operator ID up to four numeric characters and press ENTER or simply press ENTER to skip this field optional 2002 LinkPoint International Inc 112 L3FRR31 Reference Manual RETAIL STANDARD KEY OPERATIONS Display Message Operator Action RETURN AMOUNT Key in the amount of the return without the decimal 0 00 then press ENTER es P P CONFIRM AMOUNT Key in the amount of the sale again without the 0 00 decimal and press ENTER F P EP INVOICE NUMBER Key in the invoice number up to eight digits and a press ENTER or simply press ENTER to skip th
34. 3 1 2 3 and press ENTER ets PI P optional 1 In multiple merchant programs the user must choose MERCH1 lt YES gt the correct merchant account to process a transaction The different merchant account numbers are assigned optional a one digit number within the terminal If the correct one digit number appears press the middle key to continue processing If the correct one digit number does not appear press either the left or right key until the correct one digit number does appear UNADJ OPEN ITEM Press the either the center key to select TABS or TIP TABS NUM the right key to select NUM ab P EP If the center key was pressed and the SERVER ID is enabled enter the individual s server ID printed on the tab receipt and press ENTER optional or or If you pressed the right key enter the transaction item number and press ENTER ea ede EP 002 AUTH 0 00 Press the left key to edit the tab press the middle EDIT VOID NEXT key to void the tab and press the right key to advance to the next tab 2002 LinkPoint International Inc 252 L3FRR31 Reference Manual Display Message FOOD BEV TAX AMT ITEM 002 0 00 TIP AMOUNT 002 TOTAL 0 00 OK 0 00 EDIT REDIAL FOR NEW AUTH oOo i i ITEM 002 UPDATED Print SV
35. CARD OPERID 7 P P Please wait for the report to print After printing PRINTING stops users can choose to print another report or simply press CLEAR to return to the READY message 2002 LinkPoint International Inc 223 L3FRR31 Reference Manual RETAIL TIP TRANSACTIONS The finished summary report will look like this BATCH SUMMARY REPORT Transaction type specification REAIL TIP STORE Merchant ID XXXXXXXXXXXXXXXX Terminal ID XXXX Date 01 03 00 Time 11 30P CARD ITEM TRAN ACCT MC 004 SALE MC TOTALS VISA 003 SALE VISA TOTALS FDC 002 SALE FDC 001 SALE FDC TOTALS DBIT 005 SALE DBIT TOTALS GRAND TOTAL 2002 LinkPoint International Inc Customized header up to 6 lines Merchant ID Terminal ID Date time of transaction This section contains the card type item number transaction type truncated account number first digit and last 4 digits transaction total and card type totals Grand total for credit card and debit card transactions 224 L3FRR31 Reference Manual RETAIL TIP TRANSACTIONS Summary Report Operator Totals Display Message Operator Action READY XXX Press the key labeled REVIEW JAN 03 00 MON 12 00P F PI P If prompted key in the password the default is 1 2 3 1 2 8 and press ENTER ee Ses optional 1 In multiple merchant programs the user must choose MERCH1 lt YES gt the correct
36. PULSE 2002 LinkPoint International Inc 34 L3FRR31 Reference Manual Display Message Modem settings Baud par Dial Mode beh P EP Download Set port Leb P P Enter phone number 7 EP Enter Appl ID L3FRR31 eee ae P EP Enter Terminal ID 7 P P Modem Download Full Partial P P WAITING ON ENQ 7 P P CONNECTED 1200 L3FRR31 XXXXX F P EP L3FRR31 XXXXX F P EP CLEAR to resume Time Load Setup P EP Display Message DOWNLOAD PROCEDURES Operator Action A DIAL SELECTED message will display momentarily Press CLEAR twice to return to DOWNLOAD SET PORT prompt Press the left key to select DOWNLOAD Press ENTER to accept the current telephone number or key in the new telephone number and press ENTER Key in the application ID and press ENTER Key in the terminal ID and press ENTER Select the type of download Press the left key fora full download or press the right key for a partial download Please wait Please wait Please wait the download time is approximately 12 14 minutes for a full download and 1 2 minutes for a partial download After it is completed the terminal will configure the application This message displays when the download completes Press CLEAR to allow the program to finish loading This process takes approximately 1 2 minutes Operator Action 2002
37. The cardholder s account information transmitted to the host computer is not valid i e sending incorrect magnetic stripe data The expiration date entered was formatted incorrectly The correct date format is MMYY i e for JANUARY 2002 0102 should be entered This message displays when an unavailable key is pressed The four digits entered do not match the last four digits encoded on the magnetic stripe of the card swiped through the terminal Attempt to enter the last four digits again If there is no match the terminal will return to the READY prompt The transaction was DECLINED because the customer entered an incorrect PIN Optional service is not enabled The terminal has been programmed incorrectly The terminal may not be programmed to accept this transaction i e terminal may not be setup to accept this card type 2002 LinkPoint International Inc 321 L3FRR31 Reference Manual APPENDIX A PROMPTS ERROR MESSAGES AND TROUBLESHOOTING INVALID ZIP CODE The Zip Code was entered incorrectly The correct format is a five or nine digit Zip Code ITEM NOT FOUND The terminal displays this message when it cannot find the information requested i e there is no item number 99 in the current batch Try a different item number MUST CLOSE BATCH This message displays just before the terminal buffer is BEFORE CONTINUING completely full to prevent the terminal from locking up instructs the user to close the
38. To release the locked upper case mode press the ALPHA key once 2002 LinkPoint International Inc 13 L3FRR31 Reference Manual TERMINAL FEATURES Key Assignment ALPHA MODE Symbol displayed when ALPHA is pressing the depressed once corresponding key or twice prior to directly pressing the NO ALPHA KEY corresponding ke A C period hyphen Space comma apostrophe quote colon semi colon at asterisk pound amp ampersand 1 2 3 4 5 x 7 2002 LinkPoint International Inc 14 L3FRR31 Reference Manual TERMINAL FEATURES LinkPoint 3000 Specifications Microprocessor Memory Display Keypad Card Reader Communications Peripheral Ports Power Connector Telco Connector Operating Environment Power Requirements Dimensions Weight 2002 LinkPoint International Inc Z180 CPU operating at 12 288 MHz 128k EPROM and 256k battery backed RAM standard up to 1 megabyte optional Two line 20 character LCD back lit display 30 key alphanumeric keypad Audio feedback tone short tone for legal key entry longer tone for illegal key entry Track 1 and track 2 bi directional magnetic stripe card reader Internal modem with modular jack Standard Bell 103 212A series V 21 and V 22 high speed dial up modem 300 and 1200 baud 3xRS232 serial ports for PIN pad roll printers slip printers bar code wan
39. Used to review or print information about captured transaction details and or totals prior to batch close Prints a duplicate copy of a captured transaction Closes the terminal batch and initiates the deposit of funds 2002 LinkPoint International Inc 79 L3FRR31 Reference Manual RETAIL STANDARD KEY OPERATIONS SALE A sale is a monetary transaction that transfers funds from a cardholder s credit line to the merchant s bank account This transaction is the normal procedure used to authorize and capture a credit card sale for later deposit Retail Credit Card Sale Swipe Display Message Operator Action READY XXX Slide the card through the card reader JAN 03 00 MON 12 00P P P ENTER PASSWORD If prompted key in the password the default is 1 2 3 1 2 3 and press ENTER ead PI P optional 1 In multiple merchant programs the user must choose MERCH1 lt YES gt the correct merchant account to process a transaction The different merchant account numbers are assigned optional a one digit number within the terminal If the correct one digit number appears press the middle key to continue processing If the correct one digit number does not appear press either the left or right key until the correct one digit number does appear ENTER LAST 4 DIGITS Key in the last four digits of the account number and 2 press ENTER Pl er ea optional Card number will appe
40. When the terminal displays APP NOT AVAILABLE on line 1 of the display a FULL download must be initiated How To Do A Base Download for LinkPoint AIO No application loaded Display Message Operator Action 2002 LinkPoint International Inc 42 L3FRR31 Reference Manual App not available Time Load Setup Al P EP Select app type Base SA Supt Lib F P EP Download Set port a P EP Select download port Modem RS232 PI P Modem settings Baud par Dial Mode fy PI EP Select dial mode Tone Pulse F P P Modem settings Baud par Dial Mode Wel P EP Download Set port P EP Enter phone number 7 P EP Enter Appl ID L3FRR31 7 P EP Display Message Enter Terminal ID DOWNLOAD PROCEDURES Press the middle key to select LOAD Press the left key to select base application download Press the right key to select SET PORT Press the left key to select MODEM Press right to select DIAL MODE Select the phone line type Press the left key to select TONE standard or press the right key to select PULSE A dial selected message will display momentarily Press CLEAR twice to return to Download Set port prompt Press the left key to select DOWNLOAD Press ENTER to accept the current telephone number or key in the new telephone number and press ENTER Key in the application ID and press ENTER Op
41. and press ENTER 7 P P If prompted key in the password the default is 1 2 8 1 2 3 and press ENTER This prompt is optional optional DEMO MODE Press the left key to enable the demo mode or press YES NO the right key to disable the demo mode 2 PI P CHANGE ACCEPTED Terminal returns to the idle prompt P P 2002 LinkPoint International Inc 69 L3FRR31 Reference Manual LOCAL FUNCTIONS ENTER 46 Technical Specification Printout This terminal function will print the terminal s settings To print the current technical specifications follow the procedures outlined below Display Message Operator Action READY XXX Press ENTER JAN 03 00 MON 12 00P le WED P Key in 4 6 and press ENTER ey PI P ENTER PASSWORD If prompted key in the password the default is 1 2 8 1 2 3 and press ENTER This prompt is RP R l optional optional SPECS CARD Press the left key to print the set up report Press the RGS right key for a report of account range settings Display Message Operator Action READY XXX Press ENTER JAN 03 00 MON 12 00P fen PI P Key in 4 7 and press ENTER et PI P If prompted key in the password the default is 1 2 8 1 2 3 and press ENTER This prompt is optional optional 2002 LinkPoint International Inc 70 L3FRR31 Reference Manual Display Message CURRENT BAT
42. ce format entry of 100 is 1 00 Maximum Amount for Debit 00000 Cash back decimal entry is entry of 20000 is 200 00 Daylight Standard Time Auto Adjust Y or N 12 Hour Format Flag Y or N Confirm amount prompt if 10000 or 100 00 amount is greater Unique Seed Value for NA Download Password If a value of less than four characters is entered and saved NO download password will be set Bypass Card Prompt Y or N CLKDS CNFRM N CODE CPBYP Q H CPYES ee CSWD or N AUTH or TICKET CXEXP eal Enable Card Expiration Date Check Y or N DATIP Default tip 2002 LinkPoint International Inc 54 L3FRR31 Reference Manual 5 Minimum Amount for Debit 00000 Cash back decimal entry is disabled and implied i e following the format entry of 100 is 1 00 entry of 20000 is 200 00 DOWNLOAD PARAMETERS Parameter Field Field Description of Field Default Value Type Length Default amt for Bar Tab 50 00 DAUTH DBTHS Debit host selection O none es C E 1 terminal DCBSC N 5 Surcharge Debit Cash back 00000 e g 50 50 1000 10 00 max 999 99 DEBC joy Ask for Cash back for Debit Y or N 1 Enable Direct Marketing N Override Y or N i 4 W DM O 00000 Surcharge Debit Purchase Only e g 50 50 1000 10 00 max 999 99 Ea al Card Transactions Y or N N Disable Returns on Debit Y ka Card Transactions Y o
43. key in the password the default is 1 2 3 1 2 3 and press ENTER P P optional 1 In multiple merchant programs the user must choose MERCH1 lt YES gt the correct merchant account to process a transaction The different merchant account numbers are assigned optional a one digit number within the terminal If the correct one digit number appears press the middle key to continue processing If the correct one digit number does not appear press either the left or right key until the correct one digit number does appear ITEM VIEW PRINT Press the right key to select PRINT ye P LINE DETAIL SUMMARY Press the right key to select SUMMARY P P Press the left key to select CARD Please wait OPEN CARD TIPS for the report to print After printing stops users TABS can choose to print another report or simply press CLEAR to return to the READY message 2002 LinkPoint International Inc 306 L3FRR31 Reference Manual The finished summary report will look like this BATCH SUMMARY REPORT RESTAURANT STORE CROSSROADS MEGA MALL 123 MAIN STREET ANYWHERE USA 12345 PHONE XXX XXX XXXX FAX XXX XXX XXXX DATE 01 03 00 TIME 12 35 MERCHANT ID CARD ITEM TRAN VISA 001 SALE VISA TOTALS MC 002 SALE MC TOTALS AMEX 003 RTRN AMEX TOTALS GRAND TOTAL 2002 LinkPoint International Inc 307 RESTAURANT TRA
44. key to select TOTAL The total dollar amount of the credit card transactions in the batch is displayed Press either ENTER to display the debit card transaction total of the batch or CLEAR to return to the READY prompt The total dollar amount of the debit card transactions in the batch is displayed Press CLEAR to return to the READY prompt 2002 LinkPoint International Inc 293 L3FRR31 Reference Manual RESTAURANT TRANSACTIONS PRINTING REPORTS Line Item Report The line item report shows a single line of data for each transaction in the open batch Please follow the procedure below to print this report Display Message Operator Action READY XXX Press the key labeled REVIEW JAN 03 00 MON 12 00P P P ENTER PASSWORD If prompted key in the password the default is 1 2 3 1 2 3 and press ENTER Rea ee PI P optional 1 In multiple merchant programs the user must choose MERCH1 lt YES gt the correct merchant account to process a transaction The different merchant account numbers are assigned optional a one digit number within the terminal If the correct one digit number appears press the middle key to continue processing If the correct one digit number does not appear press either the left or right key until the correct one digit number does appear ITEM VIEW PRINT Press the right key to select PRINT ey PI P LINE DETAIL SUMMARY Press the le
45. no printed CVV2 value If you chose 1 key in the CVV2 number on the back of the credit card and press ENTER If this transaction is a recurring payment press the left key if not press the right key Press the left key if the order was received by phone or press the right key if it was not Press the left key if the credit card is present or press the right key if it is not If the card is present make an imprint of the card with a manual imprinter then press ENTER Key in the operator ID up to four numeric characters and press ENTER or simply press ENTER to skip this field This is an optional prompt 2002 LinkPoint International Inc 192 L3FRR31 Reference Manual Display Message SALE AMOUNT TAX AMOUNT optional TIP AMOUNT INVOICE NUMBER optional PLEASE WAIT 0 00 0 00 0 00 AUTH TKT XXXXXX X PRINT CUST COPY TEAR NOW PRESS ENTER RETAIL TIP TRANSACTIONS Operator Action Key in the amount without the decimal and press ENTER Key in the tax amount and press ENTER Choose one of the following three options to add the tip key in the amount and press ENTER if there is no tip press 0 key and press ENTER to add the tip later simply press ENTER NO
46. to return to the idle prompt PRINT CUST COPY Please wait for the merchant copy of the receipt to TEAR NOW PRESS ENTER print Tear the receipt copy along the serrated edge of the printer and either press ENTER to print the customer receipt copy or CLEAR to exit the function Card Verification Value 2 Response Codes CVV2 Match No CVV2 Match P CVV2 Value Not Processed Should Be On Card But illegible To Merchant Service Not Available No Data Provided In Processing Response NOTE Codes only appear on VISA transactions 2002 LinkPoint International Inc 274 L3FRR31 Reference Manual RESTAURANT TRANSACTIONS The finished merchant copy of the authorization only receipt will look like this AUTH ONLY RECEIPT THIS TRANSACTION IS NOT A COMPLETE SALE RESTAURANT CROSSROADS MEGA MALL 123 MAIN STREET ANYWHERE USA 12345 PHONE XXX XXX XXXX FAX XXX XXX XXXX MERCHANT ID 00 gt OXXXXKXXXKXKXXXKKKK DEVICE ID ici iaiteisstest ss XXXX VISA AUTH KEYED Acct XXXXXXXXXXXXXX EXP 0901 INVOICE iihi XX SERVER ID ee XXXX FOOD BEV TAX TIP TOTAL SIGNATURE AGREE TO PAY THE ABOVE AMOUNT ACCORDING TO CARD ISSUER AGREEMENT MERCHANT AGREEMENT IF RETURN COME AGAIN DATE 01 03 00 TIME 12 00P RESPONSE APPROVED XXXXXX P TOP COPY MERCHANT 2002 LinkPoint International Inc 275 Transaction type specification Customized header up to 6 lines
47. until the correct one digit number does appear Press the right key Press the right key Press the left key Please wait for the batch report to print Key in the settlement amount printed on the batch report and press ENTER 2002 LinkPoint International Inc 163 L3FRR31 Reference Manual RETAIL STANDARD KEY OPERATIONS Display Message Operator Action ECA Close Please wait DIALING F P P ECA Close Done Please wait for the close receipt to print Press CLEAR to return to the idle prompt F P P 2002 LinkPoint International Inc 164 L3FRR31 Reference Manual RETAIL STANDARD KEY OPERATIONS If a report was printed the final close receipt will look like this 123456789012345678901234567890 Comment Type of receipt bold and centered Time and date report was printed centered Merchant ID and Terminal ID DBA Name centered DBA Street Address centered DBA City DBA State DBA ZIP centered lt optional header 1 gt If not spaces centered bold if 20 char or less lt optional header 2 gt If not spaces centered bold if 20 char or less plank line BATCH XXX OPENED Batch number information DATE XX XX XX TIME XX XX Date and time current batch was opened PY Blank line TRANS TYPE CHECK Report headings CLERK AMOUNT APPROVAL Transaction number type check number dollar amount approval code Trace ID PY Blank line TOTAL ECA TRANSACTIONS x ot
48. 003 VISA RTRN SWIPED Acct XXXXXXXXXXXXXX EXP 0109 SERVER ID Date 01 03 00 Time 12 15 RESP ACCEPTED XXX AMOUNT TIP 5 00 1 50 Item 002 MC SALE KEYED Acct XXXXXXXXXXXXXX EXP 1202 SERVER ID Date 01 03 00 Time 12 05 RESP ACCEPTED XXX AMOUNT TIP 7 00 2 00 GRAND TOTAL 2002 LinkPoint International Inc RESTAURANT TRANSACTIONS 305 Transaction type specification Customized header up to 6 lines Merchant ID ltem number card type trans type entry method credit card number expiration date if card was swiped month and year are reversed operator ID trans date and time trans response and approval code Base amount tip amount and trans total ltem number card type trans type entry method credit card number expiration date if card was swiped month and year are reversed next operator ID trans date and time trans response and approval code Base amount tip amount and trans total Batch total L3FRR31 Reference Manual RESTAURANT TRANSACTIONS Summary Report Card Totals This report not only shows a single line of data for each transaction by card type but it also shows a summary line detailing the total transaction amount for each card type Please follow the procedures below to produce a copy of this report Display Message Operator Action READY XXX Press the key labeled REVIEW JAN 03 00 MON 12 00P 7 P P ENTER PASSWORD If prompted
49. 1 A unique series or group of digits used to numerically identify each cardholder 2 The unique identification number assigned to the account of a specific party within a given institution Capable of using both alphabetic and numeric characters as in a display panel keypad or a computer keypad A software program designed with special codes stored in the memory for a specific purpose or customer A monetary function that transfers funds from the cardholder s ATM debit account The process used by card issuers to approve or decline a transaction request A nonmonetary function that verifies the availability of the cardholder s credit and reserves the authorized amount Signaling speed equal to the number of signal events per second The slot on the terminal that automatically reads the magnetic stripe or bar code on the back of an encoded card bankcard or credit card A frequency signal or tone sent over the telephone or communication line and modulated by the modem to transmit receive data Downloaded feature to establish the maximum amount of cash back allowed by the merchant Downloaded feature to establish the minimum amount of cash back allowed by the merchant The batch was successfully closed and the transactions sent to the host computer 325 L3FRR31 Reference Manual GLOSSARY Close Batch CPU Customer ID Number Data Display EPROM File Force host response Fraud Control
50. APP NOT AVAILABLE unless an application is pre downloadeq To install the LinkPoint AIO 1 Find the power input on the back of the AIO terminal near the paper tray see Figure 7 Figure 7 3 Connect the male AC adapter plug to the power input at the rear of the terminal see Figure 8 The black sleeve that surrounds the plug has a round area that is unmarked and a flat area that is marked with an arrow In order to connect the power adapter please note that the plug must be turned upside down so that the flat area of the sleeve is facing down The arrow must turned down and pointing toward the terminal before the cord can be inserted properly The sleeve acts as a lock to secure the plug to the terminal Please note that if the cord must be disconnected from the terminal the sleeve must be slid back in order to disconnect the plug Figure 8 4 Plug the adapter into a 120V electrical outlet or into a surge suppressor see Figure 9 2002 LinkPoint International Inc 5 L3FRR31 Reference Manual GETTING STARTED Figure 9 4 Connect one end of the telephone line cord into one of the modular jacks underneath the terminal Thread the phone cord through its designated channel as shown in Figure 10 Insert the other end of the line cord into a modular telephone wall jack just as you would to connect a telephone The modular plug may be inserted directly into the wall jack or into a four prong adapter not included for
51. Depending on the user s needs they may be enabled or disabled Retail Gratuity Feature The L8FRR31 application also includes functionality for non restaurant businesses such as beauty salons etc to accept and process gratuities tips with their credit card transactions By downloading this application with the RTIP parameter enabled to Y YES the key labeled ADJUST can then be used to add gratuities to the transaction amounts Generally for non restaurant environments the tip calculation percentage DATIP parameter should be set to 10 rather than the standard 20 percent With the retail tip feature enabled the terminal sends transactions to the FDR host in a retail format but the receipts and reports incorporate the TIP features 2002 LinkPoint International Inc 78 L3FRR31 Reference Manual Key Name SALE ATM DEBIT RETURN X AUTH ONLY OFFLINE TICKET ONLY VOID CHECK REVIEW PRINT REPRINT CLOSE RETAIL STANDARD KEY OPERATIONS Explanation Obtains credit card authorization and captures the transaction for later deposit Obtains ATM debit card authorization and captures the transaction for later deposit Initiates a return credit Used to authorize a transaction without ticket capture Captures a previously authorized transaction Voids any captured transaction in an open batch Initiates a request for a check authorization
52. E ures fe se cet eca dave boca TA ls Se Ce cde weal ae eae ee 185 RETAIL TIP TRANSACTIONS cccsesseeseeecececececseesnseeecececesenesnseeecesecenensanseeeseseenseneanenss 188 RETAIL SALE KEY SALE eevee weet ates yl re el ee ie 188 ADDING RETAIL TIPS REQUIRED TO CLOSE BATCH c ccsssesssteessseeeesees 197 RETURN a ei tech tet tate etna att ho et and ON it aay 199 AUTHORIZATION ONE Y 6iseeccs ce a eo dived eee eee tne awe T 205 TIGKE TONEY OFFLINE nc ccerta tin cette n a a pion ote Genter ks 211 PREVIEW AAE E EEEE E E E ENEE aha teav e adhe test aan Seba E A tase ces 217 GE SE BAT GH scactistng oot tae aetna eaten a Oat obi an aes 227 RESTAURANT STANDARD KEY OPERATIONS 2 cccccseessesececeeecescsenseeeceeeeeseneaneess 229 EOrMInall TRANSACTIONS a vi see eeein dev snes lye ascot a pede edema 229 RESTAURANT TRANSACTIONG 2 c cccecccccessessesececececeeeeeenseeesececeeeeeanseeeseseanseeeeneess 231 DINE IN BAR TAB AND TAKE OUT KEY SALE ccccccccssseessseeesseeeesereeeees 231 ADDING TIPS REQUIRED TO CLOSE BATCH cc cccsssecsssecsseessseeeesseeeesnees 249 CLOSING BAR TAB REQUIRED TO CLOSE BATCH cc cccsessecsstesssteessseeees 252 ADJUST AMOUNT FOR NEW TOTAL is cities canes fate etucatientataaeteet vlcdehis loaeGareaiceets leads 255 AIM DEBIT GARD SAL E vee eae Sa A a aE ee 258 RETORN esi cee ae E acetates abou el itt ly anata re teal aad eae Sa 265 AUTHORIZATION ONLY
53. Host Computer Invalid host response Keypad 2002 LinkPoint International Inc A monetary transaction used to summarize the day s transactions for electronic deposit to the merchant s bank account Central Processing Unit The brain of the computer or terminal that controls either directly or indirectly every function and device associated with the computer terminal A number used by merchants to identify themselves to the host computer at their bank or financial institution Information prepared in a particular format for use by the terminal or host computer for a specific transaction or operation The small screen on the terminal that displays messages to guide users through different operations and to alert users when errors or problems occur Erasable Programmable Read Only Memory A type of memory chip permanently stored in the terminal Contains the standard application operating system and fixed prompts A collection of related data There was a discrepancy between the transactions sent to the host and the transactions stored in the host computer The terminal forced closure the batch was successfully closed and the transactions sent to the host computer Measures taken to prevent unauthorized use of a credit or debit card A computer used to process credit card and debit card transactions One or more credit card numbers sent to the host computer were invalid The terminal forced closure the
54. LinkPoint International Inc 35 L3FRR31 Reference Manual DOWNLOAD PROCEDURES READY XXX The terminal is ready for operation when it displays JAN 03 00 MON 12 00P READY XXX and the date and time edi P EP Telephone Download for LinkPoint 3000 Shortcut Application already loaded To perform a telephone download using the terminals default communication settings follow the steps below This shortcut method can only be performed when an application has been pre downloaded into the terminal This procedure is used to change the application ID or upgrade to a new revision and to perform partial downloads to change parameters or features for a client Display Message Operator Action READY XXX Press ENTER JAN 03 00 MON 12 00P P EP FUNCTION Press BACKSPACE Pals P EP If prompted key in the password and press ENTER The password may be obtained through the bank ISO or P E FDRMS Help Desk optional Enter phone number Press ENTER to accept the current telephone number or key in the new telephone number and press ENTER F P P Enter Appl ID Press ENTER to accept the current application ID or type L3FRR31 in the new application ID and press ENTER 7 P P Enter Terminal ID Press ENTER to accept the current terminal ID or type in the new terminal ID and press ENTER 7 P EP Modem Download Select the type of download Press the left key for a Full Partial full do
55. LinkPoint International Inc 63 L3FRR31 Reference Manual DIAL STRING CODES DIAL STRING CODES DIAL STRING CODES SPECIFIC TO LINKPOINT TERMINALS The following table contains a list of codes and their uses for special telephone dialing circumstances These can be keyed directly into the locations reserved for entering telephone numbers dial prefixes and suffixes E DESCRIPTION ENTRY POSITION Hyphen One 1 second pause Where the pause is required Comma Two 2 second pause Where the pause is required required Location in dial string to open the dial tone The point at which the listen window terminal needs to check for tone i J M Indicates the presence of multiple terminals Anywhere in dial string using same phone must be in dial string of each terminal g Used only when the M code is supplied and Where the listening is to be U Y L there is a dial prefix When this code is enabled present the listening of sound energy between tone digits is suppressed until the position of the P code is reached This code is used in the multi terminal same line setup where a second dial tone is produced after a dial prefix If the P code is not used then the second dial tone will supply enough energy even though it may appear as if a different terminal is dialing Listens for energy between dialing each Anywhere in dial string digit This is only used with the M code If this character is N
56. MEGA MALL 123 MAIN STREET ANYWHERE USA 12345 PHONE XXX XXX XXXX FAX XXX XXX XXXX MERCHANT ID 00 XXXXXXXXXXXXXXXX DEVICE D iiias XXXX Item 004 VISA TKTO SWIPED Acct XXXXXXXXXXXXXX EXP 0109 INVOICE NUMBER XX SERVER ID ee XXXX APPROVAL CODE 024558 FOOD BEV TAX TIP JOHN DOE AGREE TO PAY THE ABOVE AMOUNT ACCORDING TO CARD ISSUER AGREEMENT MERCHANT AGREEMENT IF RETURN COME AGAIN DATE 01 03 00 TIME 11 00 RESPONSE eeeeeeeteteeeeee ACCEPTED XXX TOP COPY MERCHANT 2002 LinkPoint International Inc 282 Transaction type specification Customized header up to 6 lines Merchant ID Device Terminal ID ltem number card and trans type entry method Card number expiration date Invoice optional operator ID optional Approval code previously received via call center or auth only transaction Food beverage and tax Tip Purchase amount if tip prompt was bypassed Cardholder s signature Cardholder s name Cardholder agreement Custom message Date day and time of transaction Response from host L3FRR31 Reference Manual RESTAURANT TRANSACTIONS The finished customer copy of the ticket only receipt will look like this TICKET ONLY RECEIPT RESTAURANT CROSSROADS MEGA MALL 123 MAIN STREET ANYWHERE USA 12345 PHONE XXX XXX XXXX FAX XXX XXX XXX
57. Manual RETAIL STANDARD KEY OPERATIONS Authorization Only Manual Entry with Direct Marketing Prompts The Card Verification Value CVV2 is a three or more digit number that immediately follows the account number normally printed on the signature panel on the back of the VISA and MasterCard Requiring this number to be entered during manual entry transactions provides an extra level of fraud protection Display Message Operator Action READY XXX Press the X key labeled AUTH ONLY JAN 03 00 MON 12 00P eT P P ENTER PASSWORD If prompted key in the password the default is 1 2 3 1 2 3 and press ENTER PI P optional 1 In multiple merchant programs the user must choose MERCH1 lt YES gt the correct merchant account to process a transaction The different merchant account numbers are assigned optional a one digit number within the terminal If the correct one digit number appears press the middle key to continue processing If the correct one digit number does not appear press either the left or right key until the correct one digit number does appear AUTH ONLY Key in the cardholder s account number and press ENTER ACCOUNT ENTER el P P VISA AUTH ONLY Key in the four digit expiration date using two digits EXPIRY DATE MMYY each for month and year e g 0101 for January 2001 then press ENTER Card number will appear please confirm
58. P LINE DETAIL SUMMARY Press the left key to select DETAIL este EP SORT BY Press the left key to select ITEM Please wait ITEM CARD OPERID for the report to print when the printing stops press CLEAR to return to the READY message 2002 LinkPoint International Inc 300 L3FRR31 Reference Manual RESTAURANT TRANSACTIONS The finished item detail report will look like this ITEM DETAIL REPORT RESTAURANT CROSSROADS MEGA MALL 123 MAIN STREET ANYWHERE USA 12345 PHONE XXX XXX XXXX FAX XXX XXX XXXX DATE 01 03 00 TIME 12 00 MERCHANT ID 0 0 gt XXXXXXXXXXXXXXXX Item 001 VISA SALE SWIPED Acct XXXXXXXXXXXXXX EXP 0109 INVOICE eeccseseecctntiesaice XX SERVER ID naseer XXXX Date 01 03 00 Time 12 00 RESP AUTH TKT XXXXXX AMOUNT TIP 1 00 0 25 TOTAL 1 25 Item 002 VISA TKTO SWIPED Acct XXXXXXXXXXXXXX EXP 0109 SERVER ID esee XXXX Date 01 03 00 Time 12 05 RESP ACCEPTED XXX AMOUNT TIP 2 00 0 50 TOTAL 2 50 Item 003 AMEX SALE KEYED Acct XXXXXXXXXXXXXX EXP 1202 SERVER ID eessen XXXX Date 01 03 00 Time 12 05 RESP ACCEPTED XXX AMOUNT TIP 5 00 1 50 TOTAL 6 50 GRAND TOTAL 2002 LinkPoint International Inc Transaction type specification Customized header up to 6 lines Date and time report was printed Merchant ID ltem number card type trans type entry method credit card number expira
59. Please follow the procedure on page 197 to add the tip later Key in the guest check number and press ENTER This is an optional prompt Please wait the terminal is communicating with the host computer 2002 LinkPoint International Inc 189 L3FRR31 Reference Manual RETAIL TIP TRANSACTIONS Display Message APPROVAL XXXXXX ol PI P PRINT CUST COPY TEAR NOW PRESS ENTER el P P Call Center Procedures Display Message CALL CENTER oh P P optional Switches to Display Below CALL VOICE CENTER on ed P optional Display Message Alternates w Display Below CALL VOICE CENTER Press ENTER to cont L P EP optional AUTH CODE r r a optional Operator Action When the transaction is approved the printer if available prints a receipt of the transaction Press CLEAR to return to the idle prompt Please wait for the merchant copy of the receipt to print Tear the receipt copy along the serrated edge of the printer and either press ENTER to print the customer receipt copy or CLEAR to exit the function Operator Action See the messages below If these prompts appear the terminal will disconnect and you must call the displayed phone number to obtain an authorization number to complete the transaction Operator Action After receiving the authorization number from the voice authorization center press ENTER when you are ready to complete th
60. Press the left key to select PORTS Ports Model Test eb P P Port setup Press the right key to select PINPAD Printer RS232 Pinpad F P P Pinpad setup Press the left key to select BAUD Baud Parity 7 P EP Current baud 1200 Select the correct baud rate default is 1200 Press the 1200 2400 key below your choice to select it and press CLEAR Pinpad setup Press the right key to select PARITY Baud Parity Peal ei Ted Current parity Even Select the correct parity default is Even Press the Even None Odd key below your choice to select it and press CLEAR five times to reboot the terminal 2002 LinkPoint International Inc 21 L3FRR31 Reference Manual BOOT MODE FUNCTIONS Model Number Follow the procedures outlined below to find out the terminal model version of the ROM and RAM Display Message Operator Action READY XXX Hold down the ALPHA key and press 7 1 3 9 JAN 03 00 MON 12 00P Release the ALPHA key to enter the boot mode F P P CLEAR to resume Press the right key to select SETUP Time Load Setup F P EP Setup Press the middle key to select MODEL Ports Model Test F P EP Model 256k Press the left key to select ROM ROM lt ver gt RAM F P P ROM Version V01 00x Terminal displays ROM version Press CLEAR F P P Model 256k Press the right key to select RAM ROM lt ver gt
61. Press the middle key to select LOAD Time Load Setup 21 P P 2002 LinkPoint International Inc 37 L3FRR31 Reference Manual DOWNLOAD PROCEDURES Display Message Enter password oOo a elt F optional Download Set port 7 P EP Select download port Modem RS232 ee P P RS232 setup Baud Parity P EP Current baud 19200 1200 2400 9600 et P EP RS232 setup Baud Parity E PI P Current parity None Even None Odd P PI P Download Set port P P Enter Appl ID L3FRR31 2 PI P Enter Terminal ID Display Message Operator Action If prompted key in the password and press ENTER The password may be obtained through the bank ISO or FDRMS Help Desk Press the right key to select SET PORT Press the right key to select RS232 Press the left key to select BAUD Select the correct baud rate press CLEAR to accept the default of 19200 Press the key below your choice and press CLEAR or press the key to see other options Press the right key to select PARITY Select the correct parity default is None Press the key below your choice and press CLEAR three times Press the left key to select DOWNLOAD Key in the application ID and press ENTER Key in the terminal ID and press ENTER Operator Action 2002 LinkPoint International Inc 38 L3FRR31 Reference Manual
62. Set eA ae aah ed eal ae ed cet ecae doce cece 26 Modem Originate Test for LinkPoint 3000 Press 6 ccesceeeeeeeeeeseeeeeteeeeeeeeees 27 Modem Originate Test for LinkPoint AlO Press 6 2 ccscceeeeeeeeeeeeeseeeeeeeeeeeetenes 28 Modem Answer Test Press 7 cccscceceseeceeeceeeeeeeeeeeeeeeeeeeeaeeeseeeeseeeaeseenenenanes 29 Card Reader Test Press 8 cccccessceceseceeeeeeeceeseeeaeesaeeseeeesaeesaaeeeeseeneeeaeeenaeeaes 29 SerialPort Test Press 9 etin a ina a r aa O aE a a Eea 30 Memory Analysis for LinkPoint 3000 Press 0 ec ceeeeeeeeeeeeeeeeeeeeeeeeeeeteeeenaees 31 Memory Analysis for LinkPoint AIO Press 0 cs ccesceseeeceeeeeeeeeeeeeseeeseeeeeeeeenes 32 DOWNLOAD PROCEDURES 2iie ccs leciec te dee sca cei cat eecceneceematadecesactd esti aeeci ec nanmanna nn 34 Telephone Download for LinkPoint 3000 No application loaded ceeeeeeeees 34 Telephone Download for LinkPoint 3000 Shortcut Application already loaded 36 Direct PC to POS Download for LinkPoint 3000 cccesseeceeeeeeeeeeeeeseeeeeeeeeetenes 37 Direct PC to POS Download for LinkPoint 3000 Shortcut c cecceeseeeeeeeeeeeees 39 POS to POS for LinkPoint 3000 Master Slave Download cccecccesteeeteeeeeeees 40 Telephone Download for LinkPoint AIO No application loaded eeeeeee 42 How To Do A Base Download for LinkPoint AIO No applica
63. TEAR NOW PRESS ENTER of the printer and either press ENTER to print the customer receipt copy or CLEAR to exit the function 2002 LinkPoint International Inc 285 L3FRR31 Reference Manual RESTAURANT TRANSACTIONS The finished merchant copy of the void receipt will look like this VOID RECEIPT RESTAURANT CROSSROADS MEGA MALL 123 MAIN STREET ANYWHERE USA 12345 PHONE XXX XXX XXXX FAX XXX XXX XXXX MERCHANT ID 0 gt XXXXXXXXXXXXXXXX DEVICE ID rupana XXXX Item 001 VISA VSLE SWIPED Acct XXXXXXXXXXXXXX EXP 09 01 Invoice XXXX SERVER ID XXXX VOIDED TOTAL JOHN DOE AGREE TO PAY THE ABOVE AMOUNT ACCORDING TO CARD ISSUER AGREEMENT MERCHANT AGREEMENT IF RETURN COME AGAIN DATE 01 03 00 TIME 12 00P RESPONSE eeeeeeeseeeeeeee APPROVED XXXXXX TOP COPY MERCHANT 2002 LinkPoint International Inc 286 Transaction type specification Customized header up to 6 lines Merchant ID Device Terminal ID Item number card and trans type entry method Card number expiration date Invoice ID optional server ID optional Total transaction amount Cardholder s signature Cardholder s name if card swiped Cardholder agreement Custom message Date day and time of transaction Response from host L3FRR31 Reference Manual RESTAURANT TRANSACTIONS REPRINT The reprint function prints a duplicate co
64. Ticket Only Manual Entry Display Message Operator Action READY XXX Press the key labeled OFFLINE JAN 03 00 MON 12 00P P P If prompted key in the password the default is 1 2 3 1 2 3 and press ENTER This prompt is optional optional 1 In multiple merchant programs the user must choose MERCH1 lt YES gt the correct merchant account to process a transaction 2 The different merchant account numbers are assigned optional a one digit number within the terminal If the correct one digit number appears press the middle key to continue processing If the correct one digit number does not appear press either the left or right key until the correct one digit number does appear TICKET ONLY Please wait a few seconds while terminal displays this MUST FIRST RECV AUTH reminder message P P TICKET ONLY Key in the cardholder s account number and press ENTER ACCOUNT ENTER P P VISA TICKET ONLY Key in the four digit expiration date using two digits EXPIRY DATE MMYY each for month and year e g 0101 for January 2001 then press ENTER RECURRING PAYMENT If the payment is a regular or recurring payment YES NO press the left key if not press the right key P P NOTE A recurring transaction is one that the merchant repeats on a regular basis such as a charge for a monthly membership fee Choosing this
65. XXX Press the key labeled VOID JAN 03 00 MON 12 00P F PI P If prompted key in the password the default is 1 2 3 1 2 3 and press ENTER 2 This prompt is optional optional 1 In multiple merchant programs the user must choose MERCH1 lt YES gt the correct merchant account to process a transaction The different merchant account numbers are assigned optional a one digit number within the terminal If the correct one digit number appears press the middle key to continue processing If the correct one digit number does not appear press either the left or right key until the correct one digit number does appear VOID ENTER ITEM Key in the item number displayed on the receipt or 7 found in the item review and press ENTER or simply press ENTER to select the first item 003 SALE The first line displays the item number the 0 00 VOID NEXT transaction type and the dollar amount Press either the middle key to void the transaction or the right key to key in the next item number Void Item 003 Press Press ENTER to void the transaction ENTER TO CONFIRM 7 P P Please wait for the merchant copy of the receipt to print F PI P 2002 LinkPoint International Inc 284 L3FRR31 Reference Manual RESTAURANT TRANSACTIONS Display Message Operator Action PRINT CUST COPY Tear the receipt copy along the serrated edge
66. a partial download After it is completed the terminal will configure the application The terminal is ready for operation when it displays SWIPE CUSTOMER CARD and the date and time 2002 LinkPoint International Inc 45 L3FRR31 Reference Manual DOWNLOAD PROCEDURES Direct PC to POS Download for LinkPoint AlO The direct PC to POS download requires the use of a local PC with the software necessary to perform a local download i e Zontalk 2000 Follow the procedures outlined below to setup the LinkPoint AIO terminal for a local download A serial cable with a DB 9 female to the PC male connector and 8 pin DIN male connector to the terminals side RS 232C port such as VeriFone cable part 00446 04 REV E is required Display Message Operator Action App not available Press the middle key to select LOAD Time Load Setup Or if there is already an application loaded SWIPE CUSTOMER CARD Hold down the ALPHA key while pressing 7 1 3 9 JAN 03 01 WED 12 00P to enter the boot mode ee leds P CLEAR to resume Press the middle key to select LOAD Time Load Setup a eimai P If prompted key in the password and press ENTER The password may be obtained through the bank ISO or E E FDRMS Help Desk optional Press the right key to select SET PORT Download Set port Pe P P Select download port Press the right key to select RS232 Modem RS232 ae P EP R
67. authorization number is not issued optional press CLEAR to return to the idle prompt You may then request another card or a different form of payment Please wait for the merchant copy of the receipt to TEAR NOW PRESS ENTER print Tear the receipt copy along the serrated edge of the printer and either press ENTER to print the optional customer receipt copy or CLEAR to exit the function Card Verification Value 2 Response Codes CVV2 Match No CVV2 Match P CVvv2Value Not Processed o S NOTE Codes only appear on VISA transactions 2002 LinkPoint International Inc 194 L3FRR31 Reference Manual RETAIL TIP TRANSACTIONS The finished retail sale receipt will look like this SALE RECEIPT RETAIL TIP CROSSROADS MEGA MALL 123 MAIN STREET ANYWHERE USA 12345 PHONE XXX XXX XXXX FAX XXX XXX XXXX MERCHANT ID 0 XXXXXXXXXXXXXXXX DEVICE Dirinon XXXX Item 001 VISA SALE SWIPED Acct XXXXXXXXXXXXXX EXP 0109 INVOICE ID 0 XXXX SERVER ID SALE TIP TOTAL X JOHN DOE AGREE TO PAY THE ABOVE AMOUNT ACCORDING TO CARD ISSUER AGREEMENT MERCHANT AGREEMENT IF RETURN COME AGAIN DATE 01 03 00 TIME 12 00P RESPONSE APPROVED XXXXXX M TOP COPY MERCHANT 2002 LinkPoint International Inc 195 Transaction type specification Customized header up to 6 lines Non truncated merchant ID Device Terminal ID ltem number card and tran
68. be authorized without the decimal then press ENTER Choose one of the following three options to add the tip key in the amount and press ENTER if there is no tip press 0 key and press ENTER to add the tip later simply press ENTER NOTE Please follow the procedure on page 197 to add the tip later Please wait as the terminal communicates with the host computer When the authorization is accepted the printer if available prints a receipt of the transaction Press CLEAR to return to the idle prompt Please wait for the merchant copy of the receipt to print Tear the receipt copy along the serrated edge of the printer and either press ENTER to print the customer receipt copy or CLEAR to exit the function 2002 LinkPoint International Inc 206 L3FRR31 Reference Manual RETAIL TIP TRANSACTIONS Authorization Only Manual Entry The Card Verification Value CVV2 is a three or more digit number that immediately follows the account number normally printed on the signature panel on the back of the VISA and MasterCard Requiring this number to be entered during manual entry transactions provides an extra level of fraud protection Display Message Operator Action READY XXX Press the X key labeled AUTH ONLY JAN 03 00 MON 12 00P F PI P ENTER PASSWORD If prompted key in the password the default is 1 2 3 1 2 3 and press ENTER F PI EP optional AUTH ONLY Key in the
69. correct one digit number appears press the middle key to continue processing If the correct one digit number does not appear press either the left or right key until the correct one digit number does appear Close Batch X Please wait Scanning Trans es a PI P Close Batch X Please wait Scan Complete ell PI EP PRINT REPORT Press the left key to print a report or the right YES NO key to skip this step PI P optional 2002 LinkPoint International Inc 185 L3FRR31 Reference Manual RETAIL STANDARD KEY OPERATIONS Display Message Operator Action Key in the total batch amount and press ENTER 0 00 Gee PI EP optional Terminal displays Please wait the terminal is communicating with the several messages host computer CLOSE 000000 00 After printing stops press CLEAR to return to the READY message ede P P 2002 LinkPoint International Inc 186 L3FRR31 Reference Manual RETAIL STANDARD KEY OPERATIONS The batch summary report will look like this BATCH SUMMARY REPORT RETAIL STORE CROSSROADS MEGA MALL 123 MAIN STREET ANYWHERE USA 12345 PHONE XXX XXX XXXX FAX XXX XXX XXXX DATE 01 03 00 TIME 12 35 MERCHANT ID 00 XXXXXXXXXXXKKKXKK CARD ITEM TRAN ACCT TOTAL VISA 001 SALE 15 00 VISA TOTALS MC 002 SALE 5 6969 9 00 MC TOTALS AMEX 003 RTRN 3 00 AMEX TOTALS GRAND TOTAL 21 00 The completed batch receipt will look like
70. correct one digit number appears press the middle key to continue processing If the correct one digit number does not appear press either the left or right key until the correct one digit number does appear TICKET ONLY Please wait a few seconds while terminal displays MUST FIRST RECV AUTH this reminder message 7 EP TICKET ONLY Slide the card through the card reader ENTER ACCOUNT Py PI EP Key in the last four digits of the account number and press ENTER F PI EP optional 2002 LinkPoint International Inc 277 L3FRR31 Reference Manual RESTAURANT TRANSACTIONS Display Message ENTER SERVER ID optional FOOD BEV AMT TAX AMOUNT optional TIP AMOUNT INVOICE NUMBER optional AUTH CODE ACCEPTED XXX 0 00 0 00 Operator Action Key in the server ID up to four numeric characters and press ENTER or simply press ENTER to skip this field Key in the amount of the sale without the decimal then press ENTER Key in the tax amount and press ENTER This is an optional prompt Choose one of the following three options to add the tip key in the amount and press ENTER if there is no tip press 0 key and press ENTER to add the tip later simply press ENTER NOTE Please
71. dial suffix from the terminal keypad The capability of reading both track 1 and track 2 card data to allow printing of the cardholder s name under the signature line on credit card receipts This feature also enables the terminal to accept ATM debit cards LinkPoint BankPoint and VeriFone PIN pad 101 1000 and 201 2000 capability configured through the download Cash back and tiered transaction fee options available with ATM debit processing Debit card reprint functionality Special instructional reminders on the display and on the receipts Imprint Required message on keyed transactions Authorization Required message on ticket only transactions Not A Complete Sale on authorization only transactions LinkPoint 3000 is compatible with PrintPoint 1000 3000 VeriFones P250 P900 PrintPak 350 and Citizen iDP 562 iDP 3530 A summary report that prints separate bankcard credit card ATM debit and check processing transactions Batch summary report printing or displaying grand totals subtotals for each card type single line item details debit item details and totals etc Merchant ID view only function ENTER 4 8 Function to change the device ID when the batch is closed or cleared and the FDRMS host telephone numbers ENTER 4 8 Fraud control features i e display swiped card number prompt for entry of the last four digits of a credit card and AVS Password protect features such
72. displayed on the LinkPoint display panel or if a printer is available printed VIEW WITHOUT PRINTING Item Review The procedures outlined below show how to display detailed transaction information Display Message Operator Action READY XXX Press the REVIEW key JAN 03 00 MON 12 00P F P P If prompted key in the password the default is 1 2 3 1 2 3 and press ENTER This prompt is optional optional 1 In multiple merchant programs the user must choose MERCH1 lt YES gt the correct merchant account to process a transaction The different merchant account numbers are assigned optional a one digit number within the terminal If the correct one digit number appears press the middle key to continue processing If the correct one digit number does not appear press either the left or right key until the correct one digit number does appear ITEM VIEW PRINT Press the left key to select ITEM F P P ENTER ITEM Key in the item number to review and press ENTER or press ENTER for the first selection F P P 001 SALE Press the left key to see the previous item the 10 00 PREV NEXT VIEW middle key to choose the next item or press the right key to view the selected item 2002 LinkPoint International Inc 171 L3FRR31 Reference Manual RETAIL STANDARD KEY OPERATIONS Display Message Operator Action ITEM N
73. field optional Key in the customer code up to 17 numeric characters as provided by the purchasing agent and press ENTER THIS IS A REQUIRED FIELD FOR optional PURCHASING CARDS 2002 LinkPoint International Inc 132 L3FRR31 Reference Manual Display Message AUTH CODE AVS RESPONSE CODE ACI TID ACCEPTED XXXXXX PRINT CUST COPY S m gt D zZ O ams D m on Aa m Z a m D optional RETAIL STANDARD KEY OPERATIONS Operator Action Key in the approval code previously obtained via voice authorization or through an authorization only transaction Press ENTER Key in previously obtained AVS response code and press ENTER On a swiped transaction press ENTER to bypass this prompt On a swiped transaction press ENTER to bypass this prompt When the transaction is accepted the printer if available prints a receipt of the transaction After the printing stops press CLEAR to return to the READY message Please wait for the merchant copy of the receipt to print Tear the receipt copy along the serrated edge of the printer and either press ENTER to print the customer receipt copy or CLEAR to exit the function 2002 LinkPoint International Inc 133 L3FRR31 Reference Manual RETAIL STANDARD KEY OPERATIONS
74. function L3FRR31 Reference Manual RETAIL STANDARD KEY OPERATIONS The finished merchant copy of the ticket only receipt with AVS direct marketing will look like this TICKET ONLY RECEIPT RETAIL CROSSROADS MEGA MALL 123 MAIN STREET ANYWHERE USA 12345 PHONE XXX XXX XXXX FAX XXX XXX XXXX MERCHANT ID 00 gt XXXXKXXXXXXXKKKXKK DEVICE ID XXXX Item 006 VISA TKTO KEYED Acct XXXXXXXXXXXXXX EXP 0112 INVOICE irnir XX OPERATOR ID XX CUSTOMER CODE XXXX APPROVAL CODE XXXXXX AVS ADDRESG 4 XXXXX AVS ZIP CODE ossein XXXXX SALE TAX TOTAL JOHN DOE AGREE TO PAY THE ABOVE AMOUNT ACCORDING TO CARD ISSUER AGREEMENT MERCHANT AGREEMENT IF RETURN COME AGAIN DATE 01 03 00 TIME 12 00P TID XXXXXXXXXXXXX ACI X TOP COPY MERCHANT 2002 LinkPoint International Inc 142 Transaction type specification Customized header up to 6 lines Merchant ID Device Terminal ID Card type trans type entry method Card number expiration date if swiped month and year are reversed Invoice number optional Operator ID optional Customer code required for purchasing card transactions approval code AVS address AVS zip code Sale amount Tax amount Total amount Cardholder s signature Cardholder s name if swiped Cardholder agreement Custom message Date
75. host including the CVV2 response code if keyed and AVS response code transaction ID authorization characteristic indicator L3FRR31 Reference Manual RETAIL STANDARD KEY OPERATIONS The finished customer copy of the authorization only receipt with AVS will look like this AUTH ONLY RECEIPT THIS TRANSACTION IS NOT A COMPLETE SALE RETAIL CROSSROADS MEGA MALL 123 MAIN STREET ANYWHERE USA 12345 PHONE XXX XXX XXXX FAX XXX XXX XXXX MERCHANT ID DEVICE ID VISA AUTH KEYED Acct XXXXXXXXXXXXXX EXP 0901 INVOICE OPERATOR ID CUSTOMER CODE AVS ADDRESS AVS ZIP CODE SALE TAX TOTAL AGREE TO PAY THE ABOVE AMOUNT ACCORDING TO CARD ISSUER AGREEMENT MERCHANT AGREEMENT IF RETURN COME AGAIN DATE 01 03 00 TIME 12 00P TID XXXXXXXXXXXXXXXX ACI V BOTTOM COPY CUSTOMER Transaction type specification Customized header up to 6 lines Merchant ID Device Terminal ID Card type trans type entry method Card number expiration date Invoice number optional Operator ID optional Customer code optional AVS address AVS zip code Sale amount Tax amount Total amount No cardholder signature line Cardholder agreement Custom message Date and time of transaction Response from host including the CVV2 response code if keyed and AVS response code transaction ID authorization characteristic indicator NOTE If the masking par
76. if credit card has 2002 LinkPoint International Inc 125 L3FRR31 Reference Manual RETAIL STANDARD KEY OPERATIONS 9 CVV2 NOT ON CARD no printed CVV2 value F P P ENTER CVV2 VALUE If you chose 1 key in the CVV2 number on the back of the credit card and press ENTER F P P RECURRING PAYMENT If the payment is a regular or recurring payment YES NO press the left key if not press the right key 7 P EP NOTE A recurring transaction is one that the merchant repeats on a regular basis such as a charge for a monthly membership fee Choosing this option flags the transaction as a recurring payment only it will not repeat the transaction automatically PHONE ORDER Press the left key if the order was received by YES NO phone or press the right key if it was not edt P P CARD PRESENT Press the left key if the credit card is present YES NO or press the right key if it is not F P EP IMPRINT REQUIRED If a card is present make an imprint of the card with a IF CARD IS PRESENT manual imprinter Press ENTER to proceed F P EP Key in the operator ID up to four numeric characters and press ENTER or simply press ENTER to skip this field optional SALE AMOUNT Key in the amount of the sale without the decimal and 0 00 press ENTER ge ae P P TAX AMOUNT Key in the tax amount without the decimal then press 0 00 ENTER THIS IS A
77. key to void the transaction see page 168 Key in the tax amount and press ENTER Key in the tip amount and press ENTER Operator Action 2002 LinkPoint International Inc 197 L3FRR31 Reference Manual RETAIL TIP TRANSACTIONS 001 TOTAL 25 00 Press the left key if the total including tip is OK EDIT correct or press the right key to change the tip amount END OF OPID 00 End of operator will display briefly followed by the option to print a report 7 P EP optional PRINT OPID 00 RPT This print option only prompts when the operator ID YES NO function is enabled and only when a printer is used P P EP OP ID Key in the next operator ID number and press ENTER E P EP 002 SALE 0 00 First item for that operator is displayed Repeat the OK EDIT above procedures to finalize the remaining transactions for that operator The operator ID tip report will look like this OPERATOR 1 REPORT Transaction type specification RETAIL STORE Customized header up to 6 lines CROSSROADS MEGA MALL 123 MAIN STREET ANYWHERE USA 12345 PHONE XXX XXX XXXX FAX XXX XXX XXXX DATE 01 03 00 TIME 12 50 Report date and time MERCHANT ID Merchant ID CREDIT RECORDS ITEM ACCT TRAN TIP TOTAL Category headings 001 4 7123 SALE 5 00 75 00 Item number account number trans type tip and total amounts CARD TOTAL 5 00 75 00 Credit card total 2002 LinkP
78. merchant account to process a transaction The different merchant account numbers are assigned optional a one digit number within the terminal If the correct one digit number appears press the middle key to continue processing If the correct one digit number does not appear press either the left or right key until the correct one digit number does appear ITEM VIEW PRINT Press the right key to select PRINT gt P P LINE DETAIL SUMMARY Press the middle key to select SUMMARY F PI P Press the middle key to select OPERID CARD _OPERID ea es P P Either press the left key to print a report of ALL OPERID TOTAL all operators or press the middle key to produce a report for a specific operator Key in the individual operator ID number up to four numeric characters and press ENTER F PI P After printing stops users can choose to print PRINTING another report or press CLEAR to return to the READY message The finished summary report for a single operator s total will look like this 2002 LinkPoint International Inc 225 L3FRR31 Reference Manual RETAIL TIP TRANSACTIONS OP ID XXXX REPORT RETAIL TIP CROSSROADS MEGA MALL 123 MAIN STREET ANYWHERE USA 12345 PHONE XXX XXX XXXX FAX XXX XXX XXXX DATE 01 05 00 TIME 01 30P Merch ID XXXXXXXXXX Terminal ID XXXX ITEM CARD TRAN 001 0 4569 SALE 5 0025
79. note that for a completed call center response the transaction type heading will print SALE but the transaction description will print TKTO ticket only L3FRR31 Reference Manual RESTAURANT TRANSACTIONS The finished customer copy of the dine in receipt will look like this SALE RECEIPT RESTAURANT CROSSROADS MEGA MALL 123 MAIN STREET ANYWHERE USA 12345 PHONE XXX XXX XXXX FAX XXX XXX XXXX MERCHANT ID 00 XXXXXXXXXXXX7001 DEVICE Dirau XXXX Item 001 VISA DINE IN SWIPED Acct XXXXXXXXXX8111 INVOICE ID 0 XXXX SERVER ID FOOD BEV TAX TIP TOTAL AGREE TO PAY THE ABOVE AMOUNT ACCORDING TO CARD ISSUER AGREEMENT MERCHANT AGREEMENT IF RETURN COME AGAIN DATE 01 03 00 TIME 12 00P RESPONSE APPROVED XXXXXX M BOTTOM COPY CUSTOMER Transaction type specification Customized header up to 6 lines Truncated merchant ID Device Terminal ID ltem number card and trans type entry method truncated card number no expiration date Invoice number optional server ID optional Food beverage and tax Tip Total amount No cardholder signature line Cardholder agreement Custom message Date and time of transaction Response from host including the CVV2 response code if keyed Please note that for a completed call center response the transaction type heading will print SALE but the transaction description will print T
80. of the receipt to print Tear the receipt copy along the serrated edge of the printer and either press ENTER to print the customer receipt copy or CLEAR to exit the function 2002 LinkPoint International Inc 212 L3FRR31 Reference Manual Ticket Only Manual Entry Display Message READY XXX JAN 03 00 MON 12 00P ENTER PASSWORD 1 MERCH1 lt optional YES optional TICKET ONLY MUST FIRST RECV AUTH TICKET ONLY ENTER ACCOUNT knd k ao gt EXPIRY DATE MMYY MM YY IMPRINT REQUIRED IF CARD IS PRESENT VISA OP ID TICKET ONLY optional RETAIL TIP TRANSACTIONS Operator Action Press the key labeled OFFLINE If prompted key in the password the default is 1 2 3 1 2 3 and press ENTER This prompt is optional In multiple merchant programs the user must choose the correct merchant account to process a transaction The different merchant account numbers are assigned a one digit number within the terminal If the correct one digit number appears press the middle key to continue processing If the correct one digit number does not appear press either the left or right key until the correct one digit number does appear Please wait a few seconds wh
81. one digit number within the terminal If the correct one digit number appears press the middle key to continue processing If the correct one digit number does not appear press either the left or right key until the correct one digit number does appear Telecheck ECA Press the middle key Change Sale Other a P P Telecheck ECA Slide the check through the check reader or press SLIDE CHECK ENTER to enter MICR data manually P P lf asked enter the transit number and press ENTER PI P optional ACCOUNT If asked enter the account number and press ENTER ee Ve PI P optional Display Message Operator Action 2002 LinkPoint International Inc 150 L3FRR31 Reference Manual CHECK ie ieee PI P optional CHECK TYPE PERSONAL BUSINESS PI P optional BILLING Pl PI P optional AMOUNT OF CHECK 0 00 P P CONFIRM AMOUNT 0 00 eats PI P optional PRODUCT CODE ead PI P optional ID ed PI EP optional ID TYPE a PI P optional SOCIAL SECURITY Kea PI P optional Display Message D O B RETAIL STANDARD KEY OPERATIONS If asked enter the check number and press ENTER If the check is personal press the left key if it is a business check press the right key If asked enter the B C N and press ENTER Enter the amount of the check and press ENTER If asked enter the amou
82. or press the left key to exit diags and return to the boot mode main menu Serial Port Test Press 9 This test is for engineering use only and requires special port connectors Display Message Operator Action Serial Port Test Please wait PRN PIN 232 he me P P PRN PIN 232 Terminal displays status and beeps Press CLEAR to OK OK OK end test PI P Exit diags Press the right key to perform another diagnostics test Yes No or press the left key to exit diags and return to the boot mode main menu 2002 LinkPoint International Inc 30 L3FRR31 Reference Manual Memory Analysis for LinkPoint 3000 Press 0 Display Message Operator Action Installed Memory Please wait ROM 128K RAM 256K P P Testing ROM LRC s The terminal begins a ROM Read Only Memory analysis 7 P P ROM 64 128 TEST kkk kkk ee P P ROM 64 128 TEST OK OK P P Testing RAM CRCs The terminal automatically begins a RAM Random Access Memory analysis This analysis occurs only when no application is downloaded optional RAM LOW HIGH TESTCOM1 BANKBANK PI P optional RAM LOW HIGH Please wait TEST OKOK OK P EP optional Press any number key to resume diags testing Press CLEAR to exit diags mode 2002 LinkPoint International Inc 31 L3FRR31 Reference Manual Memory Analysis for LinkPoi
83. press ENTER The password may be obtained through the bank ISO or FDRMS Help Desk BEGIN POS SEND MODE Press the left BEGIN POS RCV MODE Press the left YES NO key YES NO key 7 P EP P P SEND IN PROGRESS Please wait RECEIVE IN PROGRESS Please wait P P P P Terminal displays various screens SEND COMPLETE Please wait RECEIVE COMPLETE Please wait P EP ed P P Press CLEAR twice to reboot the terminal 2002 LinkPoint International Inc 41 L3FRR31 Reference Manual DOWNLOAD PROCEDURES LinkPoint AlO Download There are three methods of downloading the application into the LinkPoint AlO 1 remotely via telephone 2 PC to POS and 3 POS to POS Unless an application has been pre downloaded the terminal will initially display the message APP NOT AVAILABLE If a full or a partial download is selected the terminal will prompt the user to enter any missing fields i e application ID and will automatically return to the first empty field NOTE AIO units installed with Operating System 4 0 or higher reflect a different format on line 2 of the display during any download method Rather than displaying AP xxxxxxx T xxxxxxx it will display the application ID a comma followed by the terminal ID being downloaded i e L3FRR31 1234567890 The LinkPoint AIO can now be downloaded with three different types of applications e base stand alone e support e libra
84. press 2 2 ENTER and the terminal will display the sum in this case 4 To calculate and print the result of the sum of two plus two press 2 press BACKSPACE press the right key press 2 2 ENTER and the terminal will print the calculations It may be necessary to press the printer paper advance key for a better view of the printout For a decimal point press the key 2002 LinkPoint International Inc 65 L3FRR31 Reference Manual LOCAL FUNCTIONS LOCAL FUNCTIONS ENTER 40 View Last Three Responses From Host To view the host responses approved declined etc from the most recent three transaction attempts follow the procedures below Display Message Operator Action READY XXX Press ENTER JAN 03 00 MON 12 00P hes Na P EP FUNCTION Key in 4 0 and press ENTER to view the most recent response from the host 7 P P ENTER PASSWORD If prompted key in the password the default is 1 2 3 1 2 3 and press ENTER F PI EP optional HOST RESPONSE 1 Press ENTER to view the second most recent response Approved XXXXXX from the host FE P P HOST RESPONSE 2 Press ENTER to view the third most recent response Approved XXXXXX from the host P P P HOST RESPONSE 3 Press ENTER to again view the most recent response Approved XXXXXX or press CLEAR to escape L P EP ENTER 41 Printer Enable To enable or disable the printer follow the instructio
85. printer if available prints a receipt of the transaction Press CLEAR to return to the idle prompt Please wait for the merchant copy of the receipt to print Tear the receipt copy along the serrated edge of the printer and either press ENTER to print the customer receipt copy or CLEAR to exit the function Note After the receipt prints and the customer is ready to close the tab the bartender server completes the food bev tax line and the customer completes the tip and total lines and signs the receipt The bartender server then closes the tab See page 252 in this manual 2002 LinkPoint International Inc 235 L3FRR31 Reference Manual RESTAURANT TRANSACTIONS Take Out Order Swipe Display Message Operator Action READY XXX Press the key labeled SALE JAN 03 00 MON 12 00P a P EP If prompted key in the password the default is 1 2 3 1 2 3 and press ENTER P P R optional 1 In multiple merchant programs the user must choose MERCH1 lt YES gt the correct merchant account to process a transaction 2 The different merchant account numbers are assigned optional a one digit number within the terminal If the correct one digit number appears press the middle key to continue processing If the correct one digit number does not appear press either the left or right key until the correct one digit number does appear DINE TAB TAKE OUT Press the right key
86. prompted key in the password the default is 1 2 3 1 2 3 and press ENTER In multiple merchant programs the user must choose the correct merchant account to process a transaction The different merchant account numbers are assigned a one digit number within the terminal If the correct one digit number appears press the middle key to continue processing If the correct one digit number does not appear press either the left or right key until the correct one digit number does appear Key in the cardholder s account number and press ENTER Key in the four digit expiration date using two digits each for month and year e g 0901 for September 2001 then press ENTER If a card is present make an imprint of the card with a manual imprinter Key in the operator ID up to four numeric characters and press ENTER or simply press ENTER to skip this field Key in the amount of the return without the decimal then press ENTER 2002 LinkPoint International Inc 201 L3FRR31 Reference Manual RETAIL TIP TRANSACTIONS Display Message Operator Action ACCEPTED XXX When the transaction is approved the printer if available prints a receipt of the transaction Press CLEAR to return to the idle prompt PRINT CUST COPY Please wait for the merchant copy of the receipt to TEAR NOW PRESS ENTER print Tear the receipt copy along the serrated edge of the printer and ei
87. specification Customized header up to 6 lines Report date and time Merchant ID Category headings Item number account number trans type tip and total amounts Credit card total Category headings Item number account number trans type tip and total amounts Debit card total Tip total Operator signature line L3FRR31 Reference Manual RETAIL STANDARD KEY OPERATIONS REPRINT The reprint function prints a duplicate copy of a captured transaction before the batch is closed This feature cannot be used to reprint an authorization only transaction Display Message Operator Action READY XXX Press the key PRINT JAN 03 00 MON 12 00P F P EP If prompted key in the password the default is 1 2 3 1 2 3 and press ENTER This prompt is optional optional 1 In multiple merchant programs the user must choose MERCH1 lt YES gt the correct merchant account to process a transaction The different merchant account numbers are assigned optional a one digit number within the terminal If the correct one digit number appears press the middle key to continue processing If the correct one digit number does not appear press either the left or right key until the correct one digit number does appear REPRINT ENTER ITEM Key in the item number to print a duplicate receipt and press ENTER F P EP DUPLICATE Ei
88. the terminal is communicating with the host computer When the transaction is approved the terminal displays the authorization AVS CVV2 codes and the printer if available prints a receipt of the transaction Press CLEAR to return to the idle prompt Please wait for the merchant copy of the receipt to print Tear the receipt copy along the serrated edge of the printer and either press ENTER to print the customer receipt copy or CLEAR to exit the function 2002 LinkPoint International Inc 91 L3FRR31 Reference Manual RETAIL STANDARD KEY OPERATIONS Call Center Procedures Display Message Operator Action CALL CENTER See the messages below ede P P optional Switches to Display Below If these prompts appear the terminal will disconnect CALL VOICE CENTER and you must call the displayed phone number to XOOOOOOOXK obtain an authorization number to complete the transaction optional Alternates w Display Below After receiving the authorization number from the Press ENTER to cont voice authorization center press ENTER when you are ready to complete the transaction optional When you receive the authorization number by phone key in the number press ENTER and wait for the receipt to print If an authorization number is not issued optional press CLEAR to return to the idle prompt You may then request another card or a different form of payment
89. until the correct one digit number does appear ITEM VIEW PRINT Press the middle key to select VIEW 7 PI P CARD OPER ID TOTAL Press the left key to select CARD F P P ENTER CARD TYPE Select card type 1 VISA 2 VISA Purchasing Card 3 MasterCard 4 MasterCard Purchasing Card 5 AMEX 6 Discover 7 Diners Club Carte Blanche 8 JCB 9 FDC 10 Debit 2002 LinkPoint International Inc 173 L3FRR31 Reference Manual RETAIL STANDARD KEY OPERATIONS Display Message Operator Action MASTERCARD 0 00 The terminal displays the totals for the selected card PREV NEXT Press the left key to see the totals for the previous card type or the right key to see the next card type or or MASTERCARD 0 00 The terminal displays the grand total for all cards PREV NEXT batch total Press CLEAR to return to the READY message 2002 LinkPoint International Inc 174 L3FRR31 Reference Manual RETAIL STANDARD KEY OPERATIONS Total Review Operator Totals This is an optional function If entry of an operator ID is enabled this operator totals can be reviewed by following the procedures outlined below Display Message Operator Action READY XXX Press the key labeled REVIEW JAN 03 00 MON 12 00P F P EP ENTER PASSWORD If prompted key in the password the default is 1 2 3 1 2 3 and press ENTER This prompt is optional optiona
90. use with older four prong jacks Note You may connect a standard telephone to the other modular jack underneath the terminal Figure 10 5 When the terminal is plugged in it will display an idle message i e App Not Available Maintenance The LinkPoint system does not need preventive maintenance However LinkPoint International does recommend periodic cleaning of the keypad using a soft brush to remove any dust Because the terminal can be damaged by liquids do not spray liquid cleaners directly on the terminal Always apply the cleaner to the cloth before cleaning the terminal To avoid costly downtime LinkPoint International also recommends protecting the terminal with a surge protector Returning the Terminal for Service LinkPoint International has both warranty and non warranty terminal services Refer to your sales agreement for specific details on coverage To repair or replace the LinkPoint terminal contact LinkPoint International 2002 LinkPoint International Inc 6 L3FRR31 Reference Manual TERMINAL FEATURES TERMINAL FEATURES Application Software Features General Invalid batch sequence errors are resolved via the merchant calling their service provider help desk Split dial authorization only request functionality for American Express and Discover NOVUS card transactions have been added Downloadable parameters are now available for primary and secondary dial up phone numbers and t
91. user must choose MERCH1 lt YES gt the correct merchant account to process a transaction The different merchant account numbers are assigned optional a one digit number within the terminal If the correct one digit number appears press the middle key to continue processing If the correct one digit number does not appear press either the left or right key until the correct one digit number does appear ITEM VIEW PRINT Press the middle key to select VIEW 7 PI P CARD OPER ID TOTAL Press the left key to select CARD F P P 1 VISA 2 VISA Purchasing Card 3 MasterCard 4 MasterCard Purchasing Card 5 AMEX 6 Discover 7 Diners Club Cart Blanche 8 JCB 9 FDC 10 Debit and press ENTER MASTERCARD The terminal displays the totals for the selected card 10 00 F P P 2002 LinkPoint International Inc 219 L3FRR31 Reference Manual RETAIL TIP TRANSACTIONS Total Review Operator Totals This is an optional report If enabled this report can be reviewed by following the procedures outlined below Display Message Operator Action READY XXX Press the key labeled REVIEW JAN 03 00 MON 12 00P F PI EP If prompted key in the password the default is 1 2 3 1 2 3 and press ENTER This prompt is optional optional 1 In multiple merchant programs the user must choose MERCH1 lt YES gt the correct merchant account t
92. 0 TIME 12 00P TID XXXXXXXXXXXXXXXXXX ACI X BOTTOM COPY CUSTOMER Transaction type specification Customized header up to six lines Merchant ID Terminal ID Item number card and trans type entry method Card number expiration date if swiped month and year are reversed Invoice number operator ID optional Customer code up to 17 characters Amount before tax Sales tax amount Total purchase amount with tax No cardholder signature line Customized cardholder agreement Custom message Date day and time of transaction Response from host including the CVV2 response code if keyed AVS response description if keyed Transaction ID authorization characteristic indicator if keyed Please note that for a completed call center response the transaction type heading will print SALE but the transaction description will print TKTO ticket only NOTE If the masking parameters are not activated both merchant and customer copies of the receipt will look identical 2002 LinkPoint International Inc 104 L3FRR31 Reference Manual RETAIL STANDARD KEY OPERATIONS ATM DEBIT CARD SALE An ATM debit sale is a monetary function that transfers funds from the cardholder s ATM debit account to the merchant s bank account Card swipe via terminal with a PINpad 101 1000 Display Message Operator Action READY XXX Press the key label
93. 00 CARD TOTAL 5 00 5 00 TIPS RECEIVED BY OPER XXXX X Transaction type specification Customized header up to 6 lines Date and time report was printed Customer ID Terminal ID Item number truncated card number type of transaction of trans total tip amount and transaction total Total tip amount for operator Operator signature line The finished summary report for all servers will look like this OP ID TOTALS REPORT RESTAURANT STORE CROSSROADS MEGA MALL 123 MAIN STREET ANYWHERE USA 12345 PHONE XXX XXX XXXX FAX XXX XXX XXXX Merch ID XXXXXXXXXX Terminal ID XXXX Date 01 05 00 Day WED Time 01 30P CREDIT RECORDS ITEM ACCT TRAN TIP 0001 4 8765 SALE 0002 5 2514 SALE 10 00 OPER 1 TOTAL 12 00 0003 3 5014 SALE 5 00 OPER 2 TOTAL 5 00 END OF OPIDS 2002 LinkPoint International Inc Report type specification Customized header up to 6 lines Customer ID Terminal ID Date and time ltem number truncated account number transaction type tip amount transaction and operator total 226 L3FRR31 Reference Manual RETAIL TIP TRANSACTIONS CLOSE BATCH The close batch procedure is a monetary transaction used to summarize daily sales and ticket only functions for electronic deposit into the merchant s bank account Follow the steps below to summarize transactions for electronic deposit Auto close is not available on
94. 00 Shipping Carton Contents LinkPoint AIO Shipping Carton Contents Figure 3 2002 LinkPoint International Inc 3 L3FRR31 Reference Manual GETTING STARTED Installation Installing the LinkPoint terminal is simple and requires no tools To install the LinkPoint 3000 1 Connect the AC adapter s triangular end to the power input at the rear of the LinkPoint 3000 terminal Figure 4 POWER PORT mocan Figure 4 2 Plug the adapter into a 120 volt electrical outlet Figure 5 or into a quality surge suppressor N KA Figure 5 3 Insert one end of the telephone line cord into one of the modular jacks at the rear of the terminal Insert the other end of the line cord into a modular telephone wall jack just as one would connect a telephone see Figure 6 The modular plug may be inserted directly into the wall jack or use a 4 prong adapter not included for older 4 prong jacks Note A standard telephone may be connected to the other modular jack at the rear of the terminal Figure 6 2002 LinkPoint International Inc 4 L3FRR31 Reference Manual GETTING STARTED 4 If the PrintPoint 1000 3000 VeriFone P250 P900 PrintPak 350 Citizen iDP562 iDP3530 or other compatible printer is used with the LinkPoint 3000 terminal please refer to the manual packaged with the printer for installation and operating instructions 5 When the terminal is plugged in it will display the message
95. 00000 gt XXXXXXXXXXXXXXXX Merchant ID ACCT Category headings Card type item number trans type truncated card number and trans total GRAND TOTAL Batch total 2002 LinkPoint International Inc 178 L3FRR31 Reference Manual RETAIL STANDARD KEY OPERATIONS Summary Report Card Totals Display Message READY XXX JAN 03 00 MON 2 00PM ENTER PASSWORD 1 MERCH1 lt optional YES optional a oOo k oo 2 gt ITEM VIEW PRINT ITEM OP ID SUMMARY CARD OPERID Print Sum Totals Operator Action Press the key labeled REVIEW If prompted key in the password the default is 1 2 3 1 2 3 and press ENTER This prompt is optional In multiple merchant programs the user must choose the correct merchant account to process a transaction The different merchant account numbers are assigned a one digit number within the terminal If the correct one digit number appears press the middle key to continue processing If the correct one digit number does not appear press either the left or right key until the correct one digit number does appear Press the right key to select PRINT Press the right key to select SUMMARY Press the left key to select CARD After printin
96. 02 LinkPoint International Inc 155 L3FRR31 Reference Manual RETAIL STANDARD KEY OPERATIONS 123456789012345678901234567890 lt optional header 1 gt lt optional header 2 gt authorize the Merchant to convert my check and debit my account for the sale amount via draft or Electronic Funds Transfer EFT In the event that my draft or EFT is returned unpaid agree to pay and have my account debited electronically or drafted for an item fee of 2500 plus any applicable taxes PO INSTRUCTIONS IF ANY X Comment Type of receipt bold and centered Transaction time and date centered Merchant ID and Terminal ID DBA Name centered DBA Street Address centered DBA City DBA State DBA ZIP centered If not spaces centered bold if 20 char or less If not spaces centered bold if 20 char or less Blank line Check customer agreement Transaction type bold and centered Old transaction amount New transaction amount Blank line Check batch number Check transaction number Check customer phone number Check number Trace ID Check approval code Special instructions if any bold and centered Blank line Signature line lt Gheck Writers Signatures ae Customer name line lt Check Writer s Name gt eee Customer address line lt Check Writer s Street gt be ne I Customer city state ZIP line lt Check Writer s City State ZIP gt ee ree Questions Call XXXXXXXXX TeleCh
97. 2 8 1 2 3 and press ENTER ENTER 53 Second Receipt Copy Printout To either enable or disable printing a customer copy of a transaction receipt follow the procedures below Display Message Operator Action READY XXX Press ENTER JAN 03 00 MON 12 00P ah P P FUNCTION Key in 5 3 and press ENTER i i a a P If prompted key in the password the default is 1 2 3 1 2 3 and press ENTER fey PI P optional PROMPT FOR 2ND COPY Press either the left key to prompt for a second YES NO receipt copy or the right key to not prompt for a second copy and exit the function ENTER 98 Program Name And Revision Information To review the name and the last revision date of the program currently loaded into the LinkPoint terminal please follow the procedure below Display Message Operator Action READY XXX Press ENTER JAN 03 00 MON 12 00P Ped P P Display Message Operator Action 2002 LinkPoint International Inc 76 L3FRR31 Reference Manual LOCAL FUNCTIONS FUNCTION Key in 9 8 and press ENTER 7 P P Prm Name Date The terminal will display the name and last revision L3FRR31 01 05 01 date of the program currently loaded into the terminal dy PI P ENTER 99 Application Version And Download Information To review the application version and the date the last terminal download took place please follow the procedure below Display Me
98. 211 L3FRR31 Reference Manual RETAIL TIP TRANSACTIONS Display Message VISA ONLY OP ID optional optional SALE AMOUNT TIP AMOUNT INVOICE NUMBER APPROVAL CODE optional ACCEPTED XXX PRINT CUST COPY TICKET 0 00 0 00 TEAR NOW PRESS ENTER Operator Action Card number will appear please confirm that the card number displayed matches the number printed on the credit card If the numbers match press ENTER Key in the server ID up to four numeric characters and press ENTER or simply press ENTER to skip this field Key in the amount of the sale without the decimal then press ENTER Choose one of the following three options to add the tip key in the amount and press ENTER if there is no tip press 0 key and press ENTER to add the tip later simply press ENTER NOTE Please follow the procedure on page 197 to add the tip later Key in the guest check and press ENTER Key in approval code previously obtained via voice authorization or through an authorization only transaction and press ENTER When the transaction is accepted the printer if available prints a receipt of the transaction Press CLEAR to return to the idle prompt Please wait for the merchant copy
99. 23 MAIN STREET ANYWHERE USA 12345 PHONE XXX XXX XXXX FAX XXX XXX XXXX MERCHANT ID 0 0 0 gt XXXXXXXXXXXXXXXX DEVICE ID ossessi XXXX DUPLICATE Item 001 VISA VSLE SWIPED Acct XXXXXXXXXXXXXX EXP 09 01 Invoice XXXX SERVER ID XXXX FOOD BEV TAX TIP TOTAL JOHN DOE AGREE TO PAY THE ABOVE AMOUNT ACCORDING TO CARD ISSUER AGREEMENT MERCHANT AGREEMENT IF RETURN COME AGAIN DATE 01 03 00 TIME 12 00P RESpOnSeE sisisi APPROVED XXXXXX TOP COPY MERCHANT 2002 LinkPoint International Inc 288 Transaction type specification Customized header up to 6 lines Non truncated merchant ID Device Terminal ID Item number card and trans type entry method Card number expiration date Invoice ID optional server ID optional Food beverage and tax Tip Total amount Cardholder s signature Cardholder s name if card swiped Cardholder agreement Custom message Date day and time of transaction Response from host L3FRR31 Reference Manual RESTAURANT TRANSACTIONS REVIEW the batch The review function includes a variety of options item review totals review for card and server ID totals when applicable item detail report and totals reports for card and server ID totals when applicable Reports can be displayed on the LinkPoint display panel or if a printer is available printed VIEW Without Pr
100. 4 3 and press ENTER 7 P EP ENTER PASSWORD If prompted key in the password the default is 1 2 3 1 2 3 and press ENTER 7 P P ENTER DIAL SUFFIX Key in the desired suffix for the terminal to dial and press ENTER P P CHANGE ACCEPTED Terminal returns to the idle prompt This procedure allows information about the three most recent batches to be reviewed Display Message Operator Action READY XXX Press ENTER JAN 03 00 MON 12 00P 7 P EP 2002 LinkPoint International Inc 68 L3FRR31 Reference Manual LOCAL FUNCTIONS Display Message Operator Action Key in 4 4 and press ENTER Rca We I EP If prompted key in the password the default is 1 2 3 1 2 3 and press ENTER This prompt is optional optional 1 The following information will display batch number 0 00 000 01 01 00 batch total number of items date and time batch closed 00 00 Press ENTER to view additional batch information ENTER 45 Demo Mode Enable Disable To enable disable the terminals demonstration mode follow the procedures outlined below The demo mode enables users to experiment with the different LinkPoint features without processing credit cards To continue the demonstration after any message display simply press ENTER Display Message Operator Action READY XXX Press ENTER JAN 03 00 MON 12 00P 7 P P FUNCTION Key in 4 5
101. 4 Press CLEAR to return to the READY message when the transaction is completed the terminal is programmed to return to idle in one minute Using The Card Reader 1 Check the display for the READY message If it is not displayed wait until the current operation has ended and then press CLEAR to return to the READY message Initiate the correct transaction type i e press SALE to initiate a sale Insert the credit or debit card into the rear of the card reader slot with the magnetic stripe facing down and away from the keypad see Figure 12 on page 12 4 Slide the card through the slot without stopping If the terminal beeps check the position of the magnetic stripe and slide the card through the slot again If the beep persists the card may be damaged Type the account number directly on the keypad 5 Complete the transaction by following the display messages The Calculator The LinkPoint terminals include a built in calculator capable of performing simple arithmetic calculations that can be either viewed or printed To access the calculator from the idle prompt READY message press 0 then press the desired numeral and associated math symbols and press ENTER to obtain the result To print the calculations you must press the BACKSPACE key to clear the calculator screen then the right key to activate the printer function For example to calculate and view without printing the result of the sum of two plus two
102. 7 P EP al P P SEND IN PROGRESS Please wait RECEIVE IN PROGRESS Please wait Pl P P el P P 2002 LinkPoint International Inc 49 L3FRR31 Reference Manual DOWNLOAD PROCEDURES Master Display Master Action Slave Display Slave Action Terminal displays various screens SEND COMPLETE Please wait RECEIVE COMPLETE Please wait Al P P Pele P P Press CLEAR twice to reboot the terminal 2002 LinkPoint International Inc 50 L3FRR31 Reference Manual DOWNLOAD PARAMETERS DOWNLOAD PARAMETERS Download parameters are used for programming or updating a terminal s profile These parameters may be added or modified through the standard Zontalk Edit Procedures As mentioned in the previous section downloads may be performed by three methods remotely via modem computer to terminal via the RS232 port or terminal to terminal via the RS232 serial port The following list contains the available parameters sometimes referred to as memory locations for the L3FRR31 application The table is organized into five columns containing the memory locations data field type maximum length and description of the parameter s contents and default settings Up to two different merchants can be programmed into a LinkPoint 3000 terminal and up to eight different merchants can be programmed into a LinkPoint AIO terminal with this application The settings that begin with a 1 are the settings that are specific to the fir
103. 73 291 eM paea en 171 217 289 Operator Totals c ceeeee 175 220 292 Total Review ccceccsceesessecsecseeesesenes 173 293 S Sale 330 L3FRR31 Reference Manual Serial Port eee Specifications isinisi Split Dialed cides SPrintNeticcsercscietecetekicandinrdveatacs Standard Key Operations SWiPe g halakha ad ieee SWIPE ONLY kiniinin 323 Take Out Manual cccccsscssccssecssecstecseeestecseeseeeceeesenesees 239 Swipe E TASK ERR 141 oeren 323 TASK ERR 146 uo cece cece see ceee eine 323 TeleCheck TeleCheck ECA Change eeecceeseeeeeeeees TeleCheck ECA Clear Batch TeleCheck ECA Close TeleCheck ECA Review TeleCheck ECA Sale 05 TeleCheck ECA Void 00 Telephone Line Cord Terminaliniai Terminal Diagnostics Cardreader TeSt cce ClOCK TS tities ninoi Dialer Test Display Test Keyboard Test 2002 LinkPoint International Inc Line Voltage TeSt ee eseeeeeseeeeeeeeeeeeeees 26 Memory Analysis Xi Modem Answer TeSt ceccceseteeeeeteereees 29 Modem Originate TeSt sccceeee 27 28 Serial Port Test Terminal Features Terminal Transactions cccceccseeeseeeeseeees 229 TiCketiOnlWsic24 diel a a needa 211 Definition79 131 144 150 154 157 160 161 163 166 230 277 328 Manual Report By Sever ID eee 251
104. ADY message 2002 LinkPoint International Inc 302 L3FRR31 Reference Manual RESTAURANT TRANSACTIONS The finished card detail report will look like this ITEM DETAIL REPORT RESTAURANT CROSSROADS MEGA MALL 123 MAIN STREET ANYWHERE USA 12345 PHONE XXX XXX XXXX FAX XXX XXX XXXX DATE 01 03 00 TIME 12 45 MERCHANT ID 00 gt XOXXXXXKXXXKXXKKKK Item 001 VISA SALE SWIPED Acct XXXXXXXXXXXXXX EXP 0109 SERVER ID eseese XXXX Date 01 03 00 Time 12 00 RESP AUTH TKT XXXXXX AMOUNT TIP 1 00 0 25 TOTAL 1 25 Item 002 MC TKTO SWIPED Acct XXXXXXXXXXXXXX EXP 0109 SERVER ID eeen XXXX Date 01 03 00 Time 12 05 RESP ACCEPTED XXX AMOUNT TIP 3 00 0 75 TOTAL 3 75 Item 003 AMEX SALE KEYED Acct XXXXXXXXXXXXXX EXP 1202 SERVER ID eeen XXXX Date 01 03 00 Time 12 05 RESP ACCEPTED XXX AMOUNT TIP 5 00 1 50 TOTAL 6 50 GRAND TOTAL 11 50 2002 LinkPoint International Inc Transaction type specification Customized header up to 6 lines Report date and time Merchant ID ltem number card type trans type entry method credit card number expiration date if card was swiped month and year will be reversed operator ID trans date and time trans response and approval code base amount tip amount and trans total Batch total 303 L3FRR31 Reference Manual RESTAURANT TRANSACTIONS Display Message Operator Action READY XXX Press the key l
105. CENTER er P P optional Switches to Display Below CALL VOICE CENTER ka mi P 2 optional Display Message Alternates w Display Below RETAIL STANDARD KEY OPERATIONS Key in the tax amount without the decimal then press ENTER THIS IS A REQUIRED FIELD FOR PURCHASING CARDS If prompted key in the invoice number up to eight digits and press ENTER or simply press ENTER to skip this field Key in the customer code up to 17 alphanumeric characters as provided by the purchasing agent and press ENTER THIS IS A REQUIRED FIELD FOR VISA PURCHASING CARDS Please wait the terminal is communicating with the host computer When the transaction is approved the terminal displays the authorization and CVV2 codes and the printer if available prints a receipt of the transaction Press CLEAR to return to the idle prompt Please wait for the merchant copy of the receipt to print Tear the receipt copy along the serrated edge of the printer and either press ENTER to print the customer receipt copy or CLEAR to exit the function Operator Action See the messages below If these prompts appear the terminal will disconnect and you must call the displayed phone number to obtain an authorization number to complete the transaction Operator Action After receiving the authorization number from the voice authorization center press ENTER when you 2002 LinkPoint Internatio
106. CH 0 NEW BATCH LOCAL FUNCTIONS Operator Action This screen appears briefly before switching to the next screen Key in the new one digit batch number 0 9 and press ENTER The terminal returns to the idle prompt ENTER 48 View Merchant ID View or Change Device ID Phone Numbers Display Message READY XXX JAN 03 00 MON 12 00P FUNCTION ENTER PASSWORD optional MERCHANT ID DEVICE ID i PRIMARY PHONE Operator Action Press ENTER Key in 4 8 and press ENTER If prompted key in the password the default is 1 2 3 1 2 3 and press ENTER Press ENTER to continue Either press ENTER to continue to the next prompt or change the current ID by keying in a new 1 4 digit ID and pressing ENTER Note This cannot be changed unless the batch is empty Either press ENTER to continue to the next prompt or change the current phone number by keying in the new host phone number and pressing ENTER This can be changed even with an open batch 2002 LinkPoint International Inc 71 L3FRR31 Reference Manual LOCAL FUNCTIONS Display Message Operator Action SECONDARY PHONE Either press ENTER to go to the next prompt or change YOOX this by keying in the new host phone number and
107. CHANT AGREEMENT IF RETURN COME AGAIN DATE 01 03 00 TIME 12 00P RESPONSE eeeeeeeteeeeeeee AUTH TKT XXXXXX TOP COPY MERCHANT 2002 LinkPoint International Inc 257 Transaction type specification Customized header up to 6 lines Non truncated merchant ID Device Terminal ID ltem number card and trans type entry method Card number expiration date Invoice ID optional Server ID optional Indicates this is new adjusted receipt Food beverage and tax Tip Total amount Cardholder s signature Cardholder s name Cardholder agreement Custom message Date day and time of transaction Response from host L3FRR31 Reference Manual RESTAURANT TRANSACTIONS ATM DEBIT CARD SALE Card swipe via terminal with a PINpad 101 1000 or BankPoint NOTE Manual entry of debit cards is not allowed Display Message Operator Action READY XXX Press the key labeled ATM DEBIT JAN 03 00 MON 12 00P F PI P ENTER PASSWORD If prompted key in the password the default is 1 2 3 1 2 3 and press ENTER cs Uae PI EP optional 1 In multiple merchant programs the user must choose MERCH1 lt YES gt the correct merchant account to process a transaction The different merchant account numbers are assigned optional a one digit number within the terminal If the correct one digit number appears press the middle
108. CROSSROADS MEGA MALL 123 MAIN STREET ANYWHERE USA 12345 PHONE XXX XXX XXXX FAX XXX XXX XXXX DATE 01 03 00 TIME 12 00 MERCHANT ID 00 gt XXXXXXXXXXKXXKKKK TAB 005 CARD VISA SERVER ID 2 Acct XXXXXXXXXXXXXX EXP DATE 0207 RESP APPROVED XXXXXX AMT 20 00 END OF TABS 2002 LinkPoint International Inc Report type specification Customized header up to 6 lines Report date and time Merchant ID Item number card type operator ID credit card number expiration date if card was swiped month and year are reversed operator ID response approval code and transaction amount 315 L3FRR31 Reference Manual RESTAURANT TRANSACTIONS CLOSE BATCH The close batch procedure is a monetary transaction used to summarize daily sales and ticket only functions for electronic deposit into the merchant s bank account Follow the steps below to summarize transactions for electronic deposit Auto close is not available on the restaurant application Display Message Operator Action READY XXX Press the key labeled CLOSE JAN 03 00 MON 12 00P Poy le P If prompted key in the password the default is 1 2ISI 1 1121131 and press ENTER Rea ee PI P optional In multiple merchant programs the user must choose gt the correct merchant account to process a transaction The different merchant account numbers are assigned optional a one digit number wit
109. CalCulatGe aiec wet les te ene i en anette es 65 LOCAL FUNCTIONS isc ee el dete Side lee eee 66 ENTER 40 View Last Three Responses From HoO8St c cceccceeeeeeeeeeeeeeeeeeeeseeeeesaees 66 ENTER 412 Printer Enable ic nied cncecr a eenean a a a Gaeta 66 ENTER 42 Dial Prefix PAB cadan a ocd eas oes doe a E A 67 ENTER 43 Dial STE nf coop a a a ra R A aE AE Per nar Pe EARE 68 ENTER 44 View Last Three Batches cecccceecceeeseceeeeeeeseseeeeeeeeesnseeeensnenensnenenaees 68 ENTER 45 Demo Mode Enable Disable ccccceecceesceeeeeeceeeeeeeeneeeeenanenenenenenaees 69 ENTER 46 Technical Specification Printout ssssseseesnesrnenenesnrsrnrrrnsrrsrrnrrnsresee 70 ENTER 47 Batch Number Setting sssssseeseesnserneseesnesrnesnernestnernttnnsrnstnntnnsntstnnrnneneneene 70 ENTER 48 View Merchant ID View or Change Device ID Phone Numbers 71 ENTER 49 Clear Bathi e a a ehe 72 ENTER 50 Deposit Inquiry 2cnciven necnad antes cocuatn orn Aae aera ae 73 ENTER 50 Update HOST reena a ee e a aE a E ea 74 ENTER 51 Print Last 10 B teh Si isre yna a e aa eae s 75 ENTER 52 Terminal Keyboard LOCK vis iscsiessceiedesieageitivand eels cennaniwhatedes eg lived ele inaedss 75 ENTER 53 Second Receipt Copy Printout ccccccecceseeeeeseeceeeeeeeeeeneesaeeteaeeeeeeenes 76 ENTER 98 Program Name And Revision Information ccccccceeeeeeeeeeeeeeeeeenees 76 ENTER 99 Application Version And Downloa
110. Card number expiration date Cardholder s name if card is swiped Authorized amount Cardholder s signature Cardholder s name Cardholder agreement Custom message Date day and time of transaction Response from host L3FRR31 Reference Manual RETAIL TIP TRANSACTIONS The finished customer copy of the authorization only receipt will look like this AUTH ONLY RECEIPT Transaction type specification THIS TRANSACTION IS NOT A COMPLETE SALE RESTAURANT Customized header up to 6 lines CROSSROADS MEGA MALL 123 MAIN STREET ANYWHERE USA 12345 PHONE XXX XXX XXXX FAX XXX XXX XXXX Merch ID XXXXXXXXXXXX7800 Truncated merchant ID Terminal ID XXXX Terminal ID VISA AUTH ONLY SWIPED Card type trans type entry method Acct XXXXXXXXXX8971 Truncated card number no expiration JOHN DOE date Cardholder s name if card is swiped TOTAL Authorized amount No cardholder s signature line AGREE TO PAY THE ABOVE AMOUNT Cardholder agreement ACCORDING TO CARD ISSUER AGREEMENT MERCHANT AGREEMENT IF RETURN COME AGAIN Custom message Date 01 03 00 Day MON Time 12 00P Date day and time of transaction Response APPROVED XXXXXX Response from host BOTTOM COPY CUSTOMER NOTE If the masking parameters are not activated both merchant and customer copies of the receipt will look identical 2002 LinkPoint International Inc 210 L3FRR31 Referen
111. E OUT Re P P DINE IN Key in the cardholder s account number and press ENTER ACCOUNT ENTER F PI P VISA DINE Key in the four digit expiration date using two digits IN EXPIRY DATE MMYY each for month and year e g 0901 for September 2001 then press ENTER ENTER CVV2 Press one of the keys from the list below INDICATOR ey PI P optional 2002 LinkPoint International Inc 239 L3FRR31 Reference Manual RESTAURANT TRANSACTIONS Display Message 0 BYPASS CVV2 1 CVV2 PRESENT al EP Alternates w Display Below 2 CVV2 ILLEGIBLE 9 CVV2 NOT ON CARD P P ENTER CVV2 VALUE P E optional IMPRINT REQUIRED IF CARD IS PRESENT 2 P ENTER SERVER ID P P optional FOOD BEV AMT P P TAX AMOUNT P TIP AMOUNT P CONFIRM AMOUNT 2 EP optional Display Message 0 00 0 00 0 00 0 00 Operator Action 0 to bypass CVV2 prompt 1 to enter CVV2 value 2 if CVV2 value is illegible 9 if credit card has no printed CVV2 value Key in the CVV2 number on the back of the credit card and press ENTER If the card is present make an imprint of the card with a manual imprinter Press ENTER to proceed Key in the server ID up to four numeric characters and press ENTER or simply press ENTER to skip this field Thi
112. ERIFY CLOSE 319 Card REader ecececscsssssssssssscsscssssseees 12 65 325 2002 LinkPoint International Inc Dine In AVEAI U SWIDC 8 irene A ARNA Display rennin i Display Panel sese Download Parameters Download Procedures Direct PC to POS Download 37 39 46 48 POS t0 POS 2 eecescesceeesscseceessecaeseeseeeseeseee 40 49 Telephone Download 34 36 42 44 EXPIRED CARD m EXPIRY DATE MMYY cceseesseeeeees 321 F Fil vee cecccecccsesccscsceecesescssceseesessessuseseesasseseaseseusesensenes Force Host Response S Fraud Control ree Ariran ieaie 329 L3FRR31 Reference Manual INDEX G Getting Stam d ssa iiri enata kiai aas 3 H Hardware Features ccccccsccssssseesesssreeseeseeeees 12 Host Compute lives asccdea ewan 326 l IMPRINT REQUIRED 0 00ccccceeeeeeeees 321 hstta tO A S 4 Invalid Host Response sesser 327 INVALID AMOUNT 0 c cccscsscsesseseseeeeeees 321 INVALID CARD NUMBER 000cce 321 INVALID EXP DATE i INVALID LAST 4 DIGITS 0ccceceeeeeeees 321 INVALID PIN 0 00 eee cece cc cceeceeceecseceeseesenseeeeees 321 INVALID SERVICE 321 INVALID TERM ID 321 INVALID TRAN TYPE wel INVALID ZIP CODE cccccecsscseceeseeseeeeees 322 ITEM NOT FOUND 0 0cccccscsecsesseseeeeeeeees 322 K KEY NOT ACTIVE 0 0 c cccccsccsc
113. KTO ticket only NOTE If the masking parameters are not activated both merchant and customer copies of the receipt will look identical 2002 LinkPoint International Inc 244 L3FRR31 Reference Manual RESTAURANT TRANSACTIONS The merchant copy of the open bar tab receipt will look like this OPEN TAB RECEIPT THIS TRANSACTION IS NOT A COMPLETE SALE RESTAURANT CROSSROADS MEGA MALL 123 MAIN STREET ANYWHERE USA 12345 PHONE XXX XXX XXXX FAX XXX XXX XXXX MERCHANT ID 000 gt XXXXXXXXXXXXX DEVICE ID cece cece XXXX Item 001 VISA AUTH SWIPED Acct XXXXXXXXXXXXXX EXP 0109 SERVER ID XXXX Pre auth amount FOOD BEV TAX TIP TOTAL JOHN DOE AGREE TO PAY THE ABOVE AMOUNT ACCORDING TO CARD ISSUER AGREEMENT MERCHANT AGREEMENT IF RETURN COME AGAIN DATE 01 03 00 TIME 12 00P RESPONSE Einni APPROVED XXXXXX TOP COPY MERCHANT 2002 LinkPoint International Inc 245 Transaction type specification Customized header up to 6 lines Non truncated customer ID Device Terminal ID Item number card and trans type entry method card number expiration date if swiped month and year are reversed Server ID optional Pre authorized amount Food beverage and tax Tip Total amount Cardholder s signature Cardholder s name Cardholder agreement Custom message Date day and time of transaction Resp
114. L OPERID TOTAL item numbers for all server ID s press the middle key to print a single server s tips or press the right key to print a list of tip totals and transaction dollar amounts Please wait for the report to print After printing stops users can choose to print another report or simply press CLEAR to return to the READY message 2002 LinkPoint International Inc 308 L3FRR31 Reference Manual RESTAURANT TRANSACTIONS Display Message Operator Action or or Key in the appropriate server ID number and press ENTER After printing stops users can choose to print another report or simply press CLEAR to return to the READY message 2002 LinkPoint International Inc 309 L3FRR31 Reference Manual RESTAURANT TRANSACTIONS The finished tip detail report for all servers will look like this SERVER TOTALS REPORT RESTAURANT STORE CROSSROADS MEGA MALL 123 MAIN STREET ANYWHERE USA 12345 PHONE XXX XXX XXXX FAX XXX XXX XXXX DATE 01 03 00 TIME 12 50 MERCHANT ID CREDIT RECORDS ITEM ACCT TRAN TIP TOTAL 001 4 6555 SALE 10 00 SERVER 1 TOTAL 10 00 002 3 7411 SALE 5 00 003 5 8710 AUTH 0 00 SERVER 2 TOTAL 5 00 2002 LinkPoint International Inc 310 Transaction type specification Customized header up to 6 lines Report date and time Merchant ID Category headings Item number account number trans type ti
115. L3FRR31 Reference Manual RESTAURANT TRANSACTIONS Display Message 001 SALE 0 00 EDIT VOID NEXT TIP AMOUNT 0 00 001 TOTAL OK 0 00 EDIT 001 ITEM UPDATED PRINT CUST COPY TEAR NOW PRESS ENTER END OF SERVER 00 Print SVR 00 Rpt YES NO ENTER SERVER ID Operator Action Press the left key to enter or edit the tip or press the right key to accept the amount displayed Press the center key to void the transaction See page 284 Enter the tip amount and press ENTER Press the left key if the total including tip is correct or press the right key to change or correct the tip amount If you are editing by server the next item for that server is displayed Repeat the previous procedures to finalize the remaining transactions for that server If you are editing by transaction number enter the next item number and repeat the previous procedures Please wait for the receipt to print Please wait for the merchant copy of the receipt to print Tear the receipt copy along the serrated edge of the printer and either press ENTER to print the customer receipt copy or CLEAR to exit the function After the last transaction is edited end of server will display briefly followed by the option to print a report I
116. M debit sales receipt will look like this ATM DEBIT SALE RECEIPT Transaction type specification RETAIL STORE CROSSROADS MEGA MALL Customized header up to six lines 123 MAIN STREET ANYWHERE USA 12345 PHONE XXX XXX XXXX FAX XXX XXX XXXX MERCHANT ID DEVICE ID Item 999 DEBIT SALE SWIPED Acct XXXXXXXXXXXXXX EXP 0109 INVOICE OPERATOR ID SALE TAX CASH BACK TRANS FEE TOTAL AGREE TO PAY THE ABOVE AMOUNT ACCORDING Customer ID Terminal ID Item number card and trans type Card number expiration date Invoice number and operator ID optional Purchase amount Tax amount optional Cash back transaction fee optional Transaction fee amount optional Cash back amount optional Total debit amount Customized cardholder agreement TO CARD ISSUER AGREEMENT MERCHANT AGREEMENT IF RETURN Custom message THANK YOU FOR SHOPPING HERE COME AGAIN Date day and time of transaction Response from host DATE 01 03 00 TIME 12 00P RESPONSE TOP COPY MERCHANT 2002 LinkPoint International Inc 110 L3FRR31 Reference Manual RETAIL STANDARD KEY OPERATIONS The finished customer copy of the ATM debit sales receipt will look like this ATM DEBIT SALE RECEIPT Transaction type specification RETAIL STORE Customized header up to six lines CROSSROADS MEGA MALL 123 MAIN STREET ANYWHERE USA 12345 PHONE XXX XXX XXXX FAX XXX
117. N 03 00 MON 12 00P F PI P ENTER PASSWORD If prompted key in the password the default is 1 2 3 1 2 3 and press ENTER F PI EP optional 1 In multiple merchant programs the user must choose MERCH1 lt YES gt the correct merchant account to process a transaction The different merchant account numbers are assigned optional a one digit number within the terminal If the correct one digit number appears press the middle key to continue processing If the correct one digit number does not appear press either the left or right key until the correct one digit number does appear AUTH ONLY Key in the cardholder s account number and press ENTER ACCOUNT ENTER F PI P EXPIRY DATE MMYY Key in the four digit expiration date using two digits MM YY each for month and year e g 0901 for September 2001 then press ENTER ENTER CVV2 Press one of the keys from the list below INDICATOR Pele P P 0 BYPASS CVV2 0 to bypass CVV2 prompt 1 to enter CVV2 1 CVV2 PRESENT value Pedi P P 2002 LinkPoint International Inc 272 L3FRR31 Reference Manual Display Message Alternates w Display Below 2 CVV2 ILLEGIBLE 9 CVV2 NOT ON CARD ENTER CVV2 ON BACK OF CARD optional l IMPRINT REQUIRED IF CARD IS PRESENT ENTER SERVER ID FOOD BEV AMT
118. N 03 00 MON 12 00P Release the ALPHA key to enter the boot mode 7 P EP CLEAR to resume Press the right key to select SETUP Time Load Setup A Se P Setup Press the left key to select PORTS Ports Model Test F P P Port setup Press the middle key to select RS232 Printer RS232 Pinpad gt P P RS232 setup Press the left key to select BAUD Baud Parity 7 P P Current baud 19200 Select the correct baud rate default is 19200 Press the 1200 2400 9600 key to see other options Press the key below your choice to select it and press CLEAR RS232 setup Press the right key to select PARITY Baud Parity 7 P EP Current parity None Select the correct parity default is None Press the Even None Odd key below your choice to select it and press CLEAR five times to reboot the terminal 2002 LinkPoint International Inc 20 L3FRR31 Reference Manual BOOT MODE FUNCTIONS PIN pad Port Setup To change the PIN pad port factory defaults follow the steps outlined below The standard default settings are Baud 1200 Parity Even There is usually no need to change these settings Display Message Operator Action READY XXX Hold down the ALPHA key and press 7 1 3 9 JAN 03 00 MON 12 00P Release the ALPHA key to enter the boot mode 7 P EP CLEAR to resume Press the right key to select SETUP Time Load Setup 7 P P Setup
119. N INT 1 Master Session 2 DUKPT PNTYP PINPAD type 1 101 1000 fd 2 201 2000 3 Bankpoint ee a YorN ied all reel YorN PPNC 20 Host Primary phone number 9501324 If using a SprintNet telephone ae in T ok mo re aa ALPHA following the number e g bl all The close Y or N PREPR Q 1 Pre printreceipt YorN NY PRREC Q 1 Printerenableflag YorN Y PRSEC N Auto print second receipt 5 seconds 0 none PRTYP Printer type 0 PrintPoint E 3000 1 PrintPoint 1000 PSUFF P 12 Dial suffix if required for N A dialing 2002 LinkPoint International Inc 57 L3FRR31 Reference Manual DOWNLOAD PARAMETERS Parameter Field Field Description of Field Default Value Type Length 123123 PSWDO Bit map for password 0000000001 1010000100 PSWD1 protected transactions and 00 ON functions 1 for protect O for off Refer to the Password Protect Setting table describing this map N Sales Tax prompt separate from Purchasing Card 0 Use Card Range Setting 1 Enabled 2 Disabled ee Prompt for recurring payment YorN 3 Enable Retail No Tip Adjust lt Option Y or Ni Show swiped account number on display Y or N k Ba BZ Host Secondary Close phone 18002289074 number If using a SprintNet telephone number key in the letter N ALPHA following the number e g XXXXXXXN 20 20 40 RETRY RTADJ RTIP SACC ea SCPNC
120. NSACTION IS NOT A COMPLETE SALE RETAIL CROSSROADS MEGA MALL 123 MAIN STREET ANYWHERE USA 12345 PHONE XXX XXX XXXX FAX XXX XXX XXXX MERCHANT ID DEVICE ID VISA AUTH SWIPED Acct XXXXXXXXXXXXXX EXP 0109 INVOICE CUSTOMER CODE SALE TAX TOTAL AGREE TO PAY THE ABOVE AMOUNT ACCORDING TO CARD ISSUER AGREEMENT MERCHANT AGREEMENT IF RETURN COME AGAIN DATE 01 03 00 TIME 12 00P RESPONSE BOTTOM COPY CUSTOMER Transaction type specification Customized header up to 6 lines Merchant ID Device Terminal ID Card type trans type entry method Card number expiration date if swiped month and year are reversed Invoice number customer code Purchase amount Tax amount Total amount No cardholder signature line Cardholder agreement Custom message Date and time of transaction Response from host NOTE If the masking parameters are not activated both merchant and customer copies of the receipt will look identical 2002 LinkPoint International Inc 124 L3FRR31 Reference Manual RETAIL STANDARD KEY OPERATIONS Authorization Only Manual Entry with AVS Direct Marketing The Address Verification Service AVS provides the direct marketing merchant with one measure of security by verifying that the account number presented actually belongs to the individual who is placing the order Card Verification Value CVV2 is a number
121. NSACTIONS Transaction type specification Customized header up to 6 lines Report date and time Merchant ID Category headings Card type item number trans type account number card total Batch total L3FRR31 Reference Manual RESTAURANT TRANSACTIONS Summary Report Tip Totals This procedure produces a report that lists either tip totals for all server or tip totals for selected servers in the open batch Display Message Operator Action READY XXX Press the key labeled REVIEW JAN 03 00 MON 12 00P ed PI P ENTER PASSWORD If prompted key in the password the default is 1 2 3 1 2 3 and press ENTER 7 PI P optional 1 In multiple merchant programs the user must choose MERCH1 lt YES gt the correct merchant account to process a transaction The different merchant account numbers are assigned optional a one digit number within the terminal If the correct one digit number appears press the middle key to continue processing If the correct one digit number does not appear press either the left or right key until the correct one digit number does appear ITEM VIEW PRINT Press the right key to select PRINT ed P P LINE DETAIL SUMMARY Press the right key to select SUMMARY P P Press the middle key to select TIPS OPEN CARD TIPS TABS F P P Either press the left key to print the tip total and AL
122. OT supplied anywhere Anywhere in dial string in the dial string then a line status test of line busy will cause a return code of 6 to the application and a no dial tone condition will return a 7 to the application If the U code is supplied in the dial string then both line busy and no dial tone conditions will return a 6 to the application and 7 will never be returned to the application X_ Slow dial speed 100 milliseconds on off 2002 LinkPoint International Inc 64 L3FRR31 Reference Manual BASIC OPERATION BASIC OPERATION The LinkPoint terminals have ten 10 transaction keys Seven of these keys are located directly below the terminal display and are labeled VOID SALE ATM DEBIT CHECK REVIEW CLOSE and RETURN The other three transaction keys are located to the right of the numbered keys the F PRINT key x AUTH ONLY key and the OFFLINE key These ten keys are used to perform the various dedicated standard retail transactions Transactions can be initiated any time the terminal is in the idle state i e displays the READY message 1 Check the display for the READY message If it is not displayed press CLEAR to cancel the current operation and display the READY message Press the desired transaction key to begin the transaction Follow the instructions given by the prompts on the display panel to complete the transaction
123. P When the authorization is approved the printer if available prints a receipt of the transaction Press CLEAR to return to the idle prompt Please wait for the merchant copy of the receipt to TEAR NOW PRESS ENTER print Tear the receipt copy along the serrated edge BE of the printer and either press ENTER to print the customer receipt copy or CLEAR to exit the function Card Verification Value 2 Response Codes CVV2 Match No CVV2 Match P CVvv2Value Not Processed o y NOTE Codes only appear on VISA transactions 2002 LinkPoint International Inc 208 L3FRR31 Reference Manual RETAIL TIP TRANSACTIONS The finished merchant copy of the authorization only receipt will look like this AUTH ONLY RECEIPT THIS TRANSACTION IS NOT A COMPLETE SALE RESTAURANT CROSSROADS MEGA MALL 123 MAIN STREET ANYWHERE USA 12345 PHONE XXX XXX XXXX FAX XXX XXX XXXX Merch ID XXXXXXXXXXXXXXXX Terminal ID XXXX VISA AUTH ONLY SWIPED Acct XXXXXXXXXXXXXX EXP 09 01 JOHN DOE TOTAL JOHN DOE AGREE TO PAY THE ABOVE AMOUNT ACCORDING TO CARD ISSUER AGREEMENT MERCHANT AGREEMENT IF RETURN COME AGAIN Date 01 03 00 Day MON Time 12 00P Response APPROVED XXXXXX TOP COPY MERCHANT 2002 LinkPoint International Inc 209 Transaction type specification Customized header up to 6 lines Merchant ID Terminal ID Card type trans type entry method
124. PAEO genre E E E EAT E A TEA 4 NAITO ACE a a a E 6 Returning the Terminal for Service s essesssesseesessresrnesrrrssrnrtntttestnetnttnnstnstnntnnsnrsrn nene 6 TERMINAL FEATURES a E a a a eaaa e aa a a AES 7 Hardware Features 55 sa cu aee a carn e Ea a E e eaa E EE E 12 LinkPoint 3000 Specifications ses cae dassarecczeniecruasy Gest dl ade naaee adie Manat eat ndeeea eee 15 LinkPoint AlO Specitication Sipin tein Geivadeels cals eluted ee eis Sliven E 16 BOOT MODE FUNCTIONS Aie oni ees aie ened 16 BOOLMOde PASSWOKGS icc nienn Ava ceesieria ats a a ac ee a 17 Cold BOO scheerateisease e is eta e a a arena tesiealn gp nortan arte eniae it 17 Date and Time SQUID ce ter cco cennttvmner cet win ten obec eererc Athen aman eae mtn 18 Printer PORE St pa Ee e a aaa Ea et E alec EiS 18 RS232 POM S tUpern e eani aae a a a A a e aa aa 20 PIN DAG POM Set P ninaa a el a E A 21 Model NUM EE a ac tee a cela ae Noe a a a Eaa a EE 22 TENANE OL E EE eA ka E E E E TS E A tacdiadt 23 TERMINAL DIAGNOSTICS ossciccsctcceccce ccessietccesscctnecesentectecantieesatenceeteecsncivaenteuersenersenctvoes 24 Display Test Press in cna cadncmetinet en ene damnteaemn en necen eat 24 Keyboard Test Press 2 iia dads clcbealestadiiacdusbtalesndniieishen condhlaeteendilenacvecealsteweseaee 25 Glock Test Press 3 sci 5 ce cesta eas e eens eros e e Ea ee 25 Dialer TeSt Press f rinne a E weg lied seheinaeds 26 Line Voltage Test Press Seite hte ars ect
125. PHONE XXX XXX XXXX FAX XXX XXX XXXX MERCHANT ID 0 0 XXXXXXXXXX DEVICE D vesccsstescsteestescee esis XXXX Item 001 VISA BAR TAB TKTO SWIPED Acct XXXXXXXXXXXXXX EXP 0112 SERVER ID XXXX APPROVAL CODE XXXXXX ADJUSTED FOOD BEV TAX TIP TOTAL X JOHN DOE AGREE TO PAY THE ABOVE AMOUNT ACCORDING TO CARD ISSUER AGREEMENT MERCHANT AGREEMENT IF RETURN COME AGAIN DATE 01 03 00 TIME 11 30P RESPONSE eeeeeeteteeeeee ACCEPTED XXX TOP COPY MERCHANT 2002 LinkPoint International Inc 254 Transaction type specification Customized header up to 6 lines Non truncated customer ID Device Terminal ID ltem number card and trans type entry method card number expiration date if swiped month and year are reversed Server ID optional Approval Code Food and beverage amount and tax Tip Total amount Cardholder signature line Cardholder name Cardholder agreement Custom message Date day and time of transaction Response from host L3FRR31 Reference Manual RESTAURANT TRANSACTIONS adjusted receipt will print for customer signature CAUTION By adjusting the original amount there is a risk that the transaction will no longer qualify for the best possible discount rate and may downgrade This may occur due to the deposit amount not matching the original authorization amount Display Message Opera
126. PLETE Once the update is complete press CLEAR P P 2002 LinkPoint International Inc 74 L3FRR31 Reference Manual LOCAL FUNCTIONS ENTER 51 Print Last 10 Batches To receive a printout of the 10 batch amounts follow the procedures below Display Message READY XXX JAN 03 00 MON 12 00P FUNCTION ENTER PASSWORD 2 optional FUNCTION Print Batch Info Operator Action Press ENTER Key in 5 1 and press ENTER If prompted key in the password the default is 1 2 3 1 2 3 and press ENTER Please wait for the printout ENTER 52 Terminal Keyboard Lock Please follow the procedure below to lock the terminal keyboard Display Message READY XXX JAN 03 00 MON 12 00P FUNCTION ENTER PASSWORD optional Operator Action Press ENTER Key in 5 2 and press ENTER If prompted key in the password the default is 1 2 3 1 2 3 and press ENTER 2002 LinkPoint International Inc 75 L3FRR31 Reference Manual LOCAL FUNCTIONS Display Message Operator Action ENTER PASSWORD Key in 1 2 3 1 2 3 and press ENTER TO LOCK TERM Pe ale P ENTER PASSWORD The terminal will remain in this mode until the TO UNLOCK TERM password is entered again To unlock key in 1
127. Please wait for the merchant copy of the receipt to TEAR NOW PRESS ENTER print Tear the receipt copy along the serrated edge of the printer and either press ENTER to print the optional customer receipt copy or CLEAR to exit the function 2002 LinkPoint International Inc 92 L3FRR31 Reference Manual RETAIL STANDARD KEY OPERATIONS Address Verification Service AVS Response Code Definitions R Retry System Unavailable Y ExactMatch Card Verification Value 2 Response Codes P CVvV2ValueNotProcessed S O NOTE Codes only appear on VISA transactions 2002 LinkPoint International Inc 93 L3FRR31 Reference Manual RETAIL STANDARD KEY OPERATIONS The finished merchant copy of the sales receipt with direct marketing or AVS will look like this SALE RECEIPT RETAIL CROSSROADS MEGA MALL 123 MAIN STREET ANYWHERE USA 12345 PHONE XXX XXX XXXX FAX XXX XXX XXXX MERCHANT ID DEVICE ID Item 001 VISA SALE KEYED Acct XXXXXXXXXXXXXX EXP 0112 INVOICE AVS ADDRESSG AVS ZIP CODE FOOD BEV TAX TOTAL JOHN DOE AGREE TO PAY THE ABOVE AMOUNT ACCORDING TO CARD ISSUER AGREEMENT MERCHANT AGREEMENT IF RETURN COME AGAIN DATE 01 03 00 TIME 12 00P TOP COPY MERCHANT 2002 LinkPoint International Inc 94 Transaction type specification Customized header up to 6 lines Merchant ID Device Terminal ID Item number card
128. R 001 Rpt YES PRINT CUST COPY optional NO TEAR NOW PRESS ENTER RESTAURANT TRANSACTIONS Operator Action Key in the tab amount and press ENTER Key in the tip amount and press ENTER If there is no tip amount simply press ENTER A new total amount will appear If the amount is correct press the left key if the amount is incorrect press the right key and repeat the previous instructions If the final tab and tip totals exceed the authorized amount the terminal will re process the transaction and will print a new receipt if the new amount is authorized If the final tab and tip totals do not exceed the authorized amount a new tab receipt will print without re dialing the host At the end of an individual server s tabs there is an option to print that server s tab report Press the left key to print the report the right key to bypass the option Please wait for the merchant copy of the receipt to print Tear the receipt copy along the serrated edge of the printer and either press ENTER to print the customer receipt copy or CLEAR to exit the function 2002 LinkPoint International Inc 253 L3FRR31 Reference Manual RESTAURANT TRANSACTIONS The merchant copy of the bar tab receipt will look like this CLOSE TAB RECEIPT RESTAURANT CROSSROADS MEGA MALL 123 MAIN STREET ANYWHERE USA 12345
129. RAM Pl P EP RAM Version XXXX Terminal displays the application in RAM version Press CLEAR four times to reboot the terminal F P P 2002 LinkPoint International Inc 22 L3FRR31 Reference Manual BOOT MODE FUNCTIONS Clear Memory This irreversible function erases the terminal s memory RAM and should only be accessed with the assistance of a qualified service representative Follow the procedures outlined below to erase the terminals RAM WARNING After erasing the RAM a full download must be performed to restore the application to the terminal s memory Display Message Operator Action READY XXX Hold down the ALPHA key and press 7 1 3 9 JAN 03 00 MON 12 00P Release the ALPHA key to enter the boot mode F P EP CLEAR to resume Press the right key to select SETUP Time Load Setup F P EP Setup Press the right key to select TEST Ports Model Test F P P Test Press the left key to select MEM CLEAR Mem Clear Diags F P P Key in the default password of 4 6 5 1 0 7 0 or the password assigned by the bank ISO or FDRMS Help Desk and press ENTER Clear Are you sure Press the left key to select YES and confirm memory Yes No clear 7 P EP Model App Ver App Date Press the key to reset the terminal to the APP NOT Select Test AVAILABLE display on the AIO terminal only Number 7 P EP App not available The memory wa
130. RECEIPT RESTAURANT CROSSROADS MEGA MALL 123 MAIN STREET ANYWHERE USA 12345 PHONE XXX XXX XXXX FAX XXX XXX XXXX Merch ID XXXXXXXXXXXX8742 Terminal ID XXXX Item 003 VISA RETURN SWIPED Acct XXXXXXXXXX7410 JOHN DOE Invoice ID XXXXXXXX OPER ID XXXX Transaction type specification Customized header up to 6 lines Truncated merchant ID Terminal ID Item number card and trans type entry method Truncated card number no expiration date Cardholder name if card is swiped Invoice ID optional operator ID optional RETURN Return amount including tip No cardholder signature line AGREE TO PAY THE ABOVE AMOUNT ACCORDING TO CARD ISSUER AGREEMENT MERCHANT AGREEMENT IF RETURN Cardholder agreement COME AGAIN Custom message Date 01 03 00 Day MON Time 12 05P Response ACCEPTED 003 Date day and time of transaction Response from host BOTTOM COPY CUSTOMER NOTE If the masking parameters are not activated both merchant and customer copies of the receipt will look identical 2002 LinkPoint International Inc 204 L3FRR31 Reference Manual RETAIL TIP TRANSACTIONS Authorization Only Card Swipe Display Message Operator Action READY XXX Press the X key labeled AUTH ONLY JAN 03 00 MON 12 00P F PI EP ENTER PASSWORD If prompted key in the password the default is 1 2 3 1 2 3 and press ENTER F PI EP
131. REEMENT IF RETURN Custom message COME AGAIN Date day and time of transaction DATE 01 03 00 TIME 12 00P Response from host terminal RESPONSE ceccssseessseeeess APPROVED XXXXXX XX authorization number AVS CVV2 AVS So SARENA ADDRESS MATCH response codes and AVS response description TOP COPY MERCHANT 2002 LinkPoint International Inc 184 L3FRR31 Reference Manual RETAIL STANDARD KEY OPERATIONS CLOSE BATCH The close batch procedure is a monetary transaction used to summarize daily transactions for electronic deposit into the merchant s bank account Follow the steps below to summarize transactions for electronic deposit If the merchant is set up for auto close the terminal will automatically print a summary report and close the batch at the designated time each day when a batch is present Even when the ENTER TOTAL AMOUNT prompt is set for manual close this is bypassed and auto close performed Display Message Operator Action READY XXX Press the key labeled CLOSE JAN 03 00 MON 12 00P P P If prompted key in the password the default is 1 2 3 1 2 3 and press ENTER This prompt is optional optional 1 In multiple merchant programs the user must choose MERCH1 lt YES gt the correct merchant account to process a transaction The different merchant account numbers are assigned optional a one digit number within the terminal If the
132. REQUIRED FIELD FOR P EC PURCHASING CARDS Display Message Operator Action INVOICE NUMBER Key in the invoice number up to eight alphanumeric characters and press ENTER or simply press 2002 LinkPoint International Inc 126 L3FRR31 Reference Manual RETAIL STANDARD KEY OPERATIONS ENTER to skip this field CUSTOMER CODE Key in the customer code up to 17 alphanumeric characters as provided by the purchasing agent and press ENTER THIS IS A REQUIRED FIELD FOR optional PURCHASING CARDS AVS ADDRESS Key in the customer s numeric address up to five digits and press ENTER ol PI P AVS ZIP CODE Key in the customer s five or nine digit Zip Code and press ENTER E PI P Terminal displays several messages APPROVED XXXXX YM When the transaction is approved the terminal displays the authorization CVV2 AVS codes and the printer if available prints a receipt of the transaction Press CLEAR to return to the idle prompt PRINT CUST COPY If prompted wait for the merchant copy of the receipt TEAR NOW PRESS ENTER to print Tear the receipt copy along the serrated edge of the printer and either press ENTER to print the optional customer receipt copy or CLEAR to exit the function 2002 LinkPoint International Inc 127 L3FRR31 Reference Manual RETAIL STANDARD KEY OPERATIONS Address Verification Service AVS Response Code Defini
133. ROSSROADS MEGA MALL 123 MAIN STREET ANYWHERE USA 12345 PHONE XXX XXX XXXX FAX XXX XXX XXXX MERCHANT ID 000 XXXXXXXXXX Non truncated merchant ID DEVICE ID riian XXXX Device terminal ID ltem 998 VISA SALE SWIPED ltem number card and trans type Acct XXXXXXXXXXXXXX EXP 09 01 Card number expiration date INVOICE ID on eeeeeeeeeeeeees gt XXXX Invoice number optional server ID SERVER ID eee gt XXXX optional FOOD BEV 120 00 Food beverage and tax TAX 20 00 Tip amount entered by customer CASH BACK 20 00 Cash back amount optional TRANS FEE 1 00 Transaction fee optional TIP 25 00 Tip amount TOTAL 186 00 Total sale amount AGREE TO PAY THE ABOVE AMOUNT ACCORDING TO Cardholder agreement CARD ISSUER AGREEMENT MERCHANT AGREEMENT IF RETURN COME AGAIN Custom message DATE 01 03 00 TIME 12 00P Date day and time of transaction RESPONSE teers APPROVAL XXXXXX Response from host TOP COPY MERCHANT 2002 LinkPoint International Inc 263 L3FRR31 Reference Manual RESTAURANT TRANSACTIONS The finished customer copy of the ATM debit sales receipt will look like this ATM DEBIT SALE RECEIPT RESTAURANT CROSSROADS MEGA MALL 123 MAIN STREET ANYWHERE USA 12345 PHONE XXX XXX XXXX FAX XXX XXX XXXX MERCHANT ID XXXXXXXKXX4532 DEVICE ID rriei XXXX Item 998 VISA SALE SWIPED Acct XXXXXXXXXX871 4 INVOICE ID 0 XX
134. RR31 Reference Manual RESTAURANT TRANSACTIONS The finished merchant copy of the return receipt will look like this RETURN RECEIPT Transaction type specification RESTAURANT Customized header up to 6 lines CROSSROADS MEGA MALL 123 MAIN STREET ANYWHERE USA 12345 PHONE XXX XXX XXXX FAX XXX XXX XXXX MERCHANT ID 000008 XXXXXXXXXKXXXXKKK Non truncated merchant ID DEVICE ID ccceectseeteceeeee XXXX Device Terminal ID Item 001 VISA RTRN KEYED Item number card and trans type entry Acct XXXXXXXXXXXXXX EXP 0901 method Card number expiration date INVOICE ID 0 ee XXXX Invoice ID optional SERVER ID ee XXXX Server ID optional FOOD BEV TAX TIP Food beverage tax and tip TOTAL Total Cardholder s signature JOHN DOE Cardholder s name AGREE TO PAY THE ABOVE AMOUNT Cardholder agreement ACCORDING TO CARD ISSUER AGREEMENT MERCHANT AGREEMENT IF RETURN Custom message COME AGAIN Date and time of transaction DATE 01 03 00 TIME 12 05P Response from host RESPONSE eeeeeeereteteeeeee ACCEPTED 003 TOP COPY MERCHANT 2002 LinkPoint International Inc 268 L3FRR31 Reference Manual RESTAURANT TRANSACTIONS The finished customer copy of the return receipt will look like this RETURN RECEIPT RESTAURANT CROSSROADS MEGA MALL 123 MAIN STREET ANYWHERE USA 12345 PHONE XXX XXX XXXX FAX XXX XXX XXXX MERCHANT ID
135. S ENTER to print Tear the receipt copy along the serrated edge of the printer and either press ENTER to print the optional customer receipt copy or CLEAR to exit the function 2002 LinkPoint International Inc 115 L3FRR31 Reference Manual RETAIL STANDARD KEY OPERATIONS The finished merchant copy of the return receipt will look like this RETURN RECEIPT RETAIL STORE CROSSROADS MEGA MALL 123 MAIN STREET ANYWHERE USA 12345 PHONE XXX XXX XXXX FAX XXX XXX XXXX MERCHANT ID DEVICE ID Item 001 VISA RTRN KEYED Acct XXXXXXXXXXXXXX EXP 0901 INVOICE ID CUSTOMER CODE AVS ADDRESS AVS ZIP CODE RETURN AMOUNT TAX TOTAL JOHN DOE Transaction type specification Customized header up to 6 lines Merchant ID Device Terminal ID ltem number card and trans type entry method card number expiration date Invoice ID optional Customer code required for purchasing card transactions AVS address and zip code Return amount Tax amount required for purchasing card transactions Total return amount Cardholder s signature Cardholder s name Cardholder agreement AGREE TO PAY THE ABOVE AMOUNT ACCORDING TO CARD ISSUER AGREEMENT MERCHANT AGREEMENT IF RETURN Custom message COME AGAIN Date and time of transaction DATE 01 03 00 TIME 12 05P Response from host Response TOP COPY MERCHANT 2002 LinkPoint I
136. S232 setup Press the left key to select BAUD Baud Parity L P EP Current baud 19200 Press ENTER to accept the default baud rate of 19200 1200 2400 9600 If you want to change the baud rate press the key below your choice and press ENTER or press the key to see other baud rates then press the key below your choice and press ENTER to exit Display Message Operator Action 2002 LinkPoint International Inc 46 L3FRR31 Reference Manual RS232 setup Baud Parity Current parity None None Odd Even Download Enter Appl ID L3FRR31 Set port Enter Terminal ID Direct Download Full Partial WAITING ON ENQ L3FRR31 XXXXX SWIPE CUSTOMER CARD JAN 03 01 WED 12 00P DOWNLOAD PROCEDURES Press the right key to select PARITY Select the correct parity default is None Press the key below your choice and press CLEAR three times Press the left key to select DOWNLOAD Key in the application ID and press ENTER Key in the terminal ID and press ENTER Select the type of download Press the left for a full download or press the right for a partial download Please wait Please wait The application
137. TE Please follow the procedure on page 197 to add the tip later Key in the guest check number and press ENTER This is an optional prompt Please wait as the terminal communicates with the host computer When the transaction is approved the printer if available prints a receipt of the transaction and the terminal displays the CVV2 response code Press CLEAR to return to the idle prompt Please wait for the merchant copy of the receipt to print Tear the receipt copy along the serrated edge of the printer and either press ENTER to print the customer receipt copy or CLEAR to exit the function 2002 LinkPoint International Inc 193 L3FRR31 Reference Manual RETAIL TIP TRANSACTIONS Call Center Procedures Display Message Operator Action CALL CENTER See the messages below ede P P optional Switches to Display Below If these prompts appear the terminal will disconnect CALL VOICE CENTER and you must call the displayed phone number to XOOOOOOOXK obtain an authorization number to complete the transaction optional Alternates w Display Below After receiving the authorization number from the voice authorization center press ENTER when you CALL VOICE CENTER are ready to complete the transaction Press ENTER to cont F P EP optional When you receive the authorization number by phone key in the number press ENTER and wait for the receipt to print If an
138. TIME LOAD SETUP Boot Mode Passwords e f an application is already downloaded into the LinkPoint terminal i e display reads READY XXX the procedure to gain access to the boot mode is hold down ALPHA press 7 1 3 9 and release ALPHA In the boot mode if the LinkPoint terminal prompts for password entry key in the default password 4 6 5 1 0 7 0 and press ENTER If the terminal was configured for a unique download password key in the unique password that can only be obtained from the FDRMS Help Desk or the password assigned by the bank ISO Cold Boot The cold boot feature can be used to clear the terminal s memory RAM This feature should always be used under the guidance of a qualified service representative and should only be done to clear a corrupted application or to perform download tests To access this feature unplug the terminal s power cord hold down the CLEAR key plug in the power cord then release the CLEAR key Display Message Operator Action Key in the default password of 4 6 5 1 0 7 0 or the password assigned by the bank ISO or FDMS Help Desk and press ENTER Press the CLEAR key to erase the memory RAM or Any other to resume any other key to reboot the terminal 2 TPs P Display Message Operator Action Model App Ver App Date Press the key to reset the terminal to the 2002 LinkPoint International Inc 17 L3FRR31 Reference Manual
139. UM 008 If you view the selected item the selected item number lt gt appears Pressing the right key will scroll through the transaction information i e item number transaction type card type amount tax total AVS response account number entry method approval code op ID ACI TID invoice number and order number Press CLEAR when done As you are viewing the transaction you may find fields with values that exceed the 20 character display If this occurs you can use the key to scroll left and key to scroll right 2002 LinkPoint International Inc 172 L3FRR31 Reference Manual RETAIL STANDARD KEY OPERATIONS Total Review Card Totals The procedures outlined below show how to display card totals information Display Message Operator Action READY XXX Press the key labeled REVIEW JAN 03 00 MON 12 00P F P P If prompted key in the password the default is 1 2 3 1 2 3 and press ENTER This prompt is optional optional 1 In multiple merchant programs the user must choose MERCH1 lt YES gt the correct merchant account to process a transaction The different merchant account numbers are assigned optional a one digit number within the terminal If the correct one digit number appears press the middle key to continue processing If the correct one digit number does not appear press either the left or right key
140. USA 12345 PHONE XXX XXX XXXX FAX XXX XXX XXXX MERCHANT ID 0 1 OOOXXXXKXXXKXXKKKK Merchant ID CREDIT RECORDS Category headings ITEM ACCT TRAN TIP TOTAL ltem number truncated account 001 4 6555 SALE 10 00 number trans type tip and trans total SERVER 1TOTAL 10 00 002 3 7411 SALE 5 00 003 5 8710 AUTH 0 00 SERVER 2 TOTAL 5 00 GRAND TOTAL a Batch total 2002 LinkPoint International Inc 299 L3FRR31 Reference Manual RESTAURANT TRANSACTIONS Item Detail Report This report displays detailed information for each transaction in the open batch Please follow the procedures below to print a copy of this report Display Message Operator Action READY XXX Press the key labeled REVIEW JAN 03 00 MON 12 00P PP P ENTER PASSWORD If prompted key in the password the default is 1 2 3 1 2 3 and press ENTER PI P optional 1 In multiple merchant programs the user must choose MERCH1 lt YES gt the correct merchant account to process a transaction The different merchant account numbers are assigned optional a one digit number within the terminal If the correct one digit number appears press the middle key to continue processing If the correct one digit number does not appear press either the left or right key until the correct one digit number does appear ITEM VIEW PRINT Press the right key to select PRINT Cede PI
141. X MERCHANT ID 00 XXXXXXXXXXXX0031 DEVICE D XXXX Item 004 VISA TKTO SWIPED Acct XXXXXXXXXX0014 INVOICE NUMBER XX SERVER ID ee XXXX APPROVAL CODE 024558 FOOD BEV TAX TIP TOTAL AGREE TO PAY THE ABOVE AMOUNT ACCORDING TO CARD ISSUER AGREEMENT MERCHANT AGREEMENT IF RETURN COME AGAIN DATE 01 03 00 TIME 11 00 RESPONSE eeeeeeeseteeeeee ACCEPTED XXX BOTTOM COPY CUSTOMER Transaction type specification Customized header up to 6 lines Truncated merchant ID Device Terminal ID ltem number card and trans type entry method Truncated card number no expiration date Invoice optional operator ID optional Approval code previously received via call center or authorization only transaction Food beverage and tax Tip Purchase amount if tip prompt was bypassed No cardholder signature line Cardholder agreement Custom message Date day and time of transaction Response from host NOTE If the masking parameters are not activated both merchant and customer copies of the receipt will look identical 2002 LinkPoint International Inc 283 L3FRR31 Reference Manual RESTAURANT TRANSACTIONS VOID A void is a monetary transaction used to cancel a transaction completed in an open batch Follow the steps below to void a transaction Display Message Operator Action READY
142. XX SERVER ID ee XXXX FOOD BEV TAX CASH BACK TRANS FEE TIP TOTAL AGREE TO PAY THE ABOVE AMOUNT ACCORDING TO CARD ISSUER AGREEMENT MERCHANT AGREEMENT IF RETURN COME AGAIN DATE 01 03 00 TIME 12 00P RESPONSE eeeeeeeseteeeeee APPROVAL XXXXXX BOTTOM COPY CUSTOMER Transaction type specification Customized header up to 6 lines Truncated merchant ID Device terminal ID Item number card and trans type Truncated card number no expiration date Invoice number optional server ID optional Food beverage and tax Tip amount entered by customer Cash back amount optional Transaction fee optional Tip amount Total sale amount Cardholder agreement Custom message Date day and time of transaction Response from host NOTE If the masking parameters are not activated both merchant and customer copies of the receipt will look identical 2002 LinkPoint International Inc 264 L3FRR31 Reference Manual RETURN RESTAURANT TRANSACTIONS A return is a monetary transaction that is used to reverse a previously settled transaction A return initiates a credit to the cardholder s account Follow the steps below to capture a credit return Credit Card Return Swipe Display Message READY XXX JAN 03 00 MON 12 00P F PI P ENTER PASSWORD F PI EP optional 1 MERCH1 lt YES gt 7 P pE optional
143. XXX XXXX MERCHANT ID DEVICE ID Item 999 DEBIT SALE SWIPED Acct XXXXXXXXXXXXXX EXP 0109 INVOICE OPERATOR ID SALE TAX CASH BACK TRANS FEE TOTAL Customer ID Terminal ID Item number card and trans type Card number expiration date Invoice number and operator ID optional Purchase amount Tax amount optional Cash back transaction fee optional Transaction fee amount optional Cash back amount optional Total debit amount Customized cardholder agreement AGREE TO PAY THE ABOVE AMOUNT ACCORDING TO CARD ISSUER AGREEMENT MERCHANT AGREEMENT IF RETURN Custom message THANK YOU FOR SHOPPING HERE COME AGAIN Date day and time of transaction DATE 01 03 00 TIME 12 00P Response from host RESPONSE BOTTOM COPY CUSTOMER NOTE If the masking parameters are not activated both merchant and customer copies of the receipt will look identical 2002 LinkPoint International Inc 111 L3FRR31 Reference Manual RETAIL STANDARD KEY OPERATIONS RETURN A return is a monetary transaction used to reverse a transaction from a previous day or batch and initiate a credit to the cardholder s account Credit Card Return Swipe Display Message Operator Action READY XXX Press the key labeled RETURN JAN 03 00 MON 12 00P eT P P If prompted key in the password the default is 1 2ISI 1 12131 and press ENTER ice i PI P optional
144. abeled REVIEW JAN 03 00 MON 12 00P PP P ENTER PASSWORD If prompted key in the password the default is 1 2 3 1 2 3 and press ENTER PI P optional 1 In multiple merchant programs the user must choose MERCH1 lt YES gt the correct merchant account to process a transaction The different merchant account numbers are assigned optional a one digit number within the terminal If the correct one digit number appears press the middle key to continue processing If the correct one digit number does not appear press either the left or right key until the correct one digit number does appear ITEM VIEW PRINT Press the right key to select PRINT Cede PI EP LINE DETAIL SUMMARY Press the left key to select DETAIL gt P P SORT BY Press the left key to select OPERID Please wait ITEM CARD OPERID for the report to print when the printing stops press CLEAR to return to the READY message 2002 LinkPoint International Inc 304 L3FRR31 Reference Manual The finished operator ID detail report will look like this ITEM DETAIL REPORT RESTAURANT STORE CROSSROADS MEGA MALL 123 MAIN STREET ANYWHERE USA 12345 PHONE XXX XXX XXXX FAX XXX XXX XXXX MERCHANT ID Item 001 VISA SALE SWIPED Acct XXXXXXXXXXXXXX EXP 0207 SERVER ID Date 01 03 00 Time 12 00 RESP AUTH TKT XXXXXX AMOUNT TIP TOTAL 2 00 1 00 3 00 Item
145. al number of check transactions in batch SETTLEMENT AMOUNT X XX otal batch amount REPORT PRINTED See DATE XX XX XX TIME XX XX Date and time report was printed 4 123456789012345678901234567890 Comment DBA City DBA State DBA ZIP centered lt optional header 1 gt If not spaces centered bold if 20 char or less lt optional header 2 gt If not spaces centered bold if 20 char or less fe ew Be en bo 25 ee Ss SS es Se SETTLED 7 XXX ee Blank ing jo REPORTPRINTED sah Se n 2002 LinkPoint International Inc 165 L3FRR31 Reference Manual RETAIL STANDARD KEY OPERATIONS ECA CLEAR BATCH This transaction deletes not closes or settles the entire ECA batch Display Message Operator Action READY XXX Press the CHECK key JAN 03 00 MON 12 00P ede APS P If prompted key in the password the default is 1 2 3 1 2 3 and press ENTER This prompt is optional optional 1 In multiple merchant programs the user must choose MERCH1 lt YES gt the correct merchant account to process a transaction The different merchant account numbers are assigned optional a one digit number within the terminal If the correct one digit number appears press the middle key to continue processing If the correct one digit number does not appear press either the left or right key until the correct one digit number does appear Telecheck ECA Pres
146. ale without the decimal then press ENTER Key in the tax amount and press ENTER This is an optional prompt Choose one of the following three options to add the tip key in the amount and press ENTER if there is no tip press 0 key and press ENTER to add the tip later simply press ENTER NOTE Please follow the procedure on page 249 to add the tip later Key in the tip amount and press ENTER If there is no tip amount simply press ENTER Key in the guest check number and press ENTER This is an optional prompt Key in approval code previously obtained via voice authorization or through an auth only transaction and press ENTER 2002 LinkPoint International Inc 280 L3FRR31 Reference Manual RESTAURANT TRANSACTIONS Display Message Operator Action ACCEPTED XXX When the transaction is accepted the printer if available prints a receipt of the transaction Press CLEAR to return to the idle prompt PRINT CUST COPY Please wait for the merchant copy of the receipt to TEAR NOW PRESS ENTER print Tear the receipt copy along the serrated edge of the printer and either press ENTER to print the customer receipt copy or CLEAR to exit the function 2002 LinkPoint International Inc 281 L3FRR31 Reference Manual RESTAURANT TRANSACTIONS The finished merchant copy of the ticket only receipt will look like this TICKET ONLY RECEIPT RESTAURANT CROSSROADS
147. alphanumeric characters as provided by the purchasing agent and press ENTER THIS IS A REQUIRED FIELD FOR PURCHASING CARDS 2002 LinkPoint International Inc 135 L3FRR31 Reference Manual RETAIL STANDARD KEY OPERATIONS Display Message AUTH CODE AVS RESPONSE CODE ACI TID ACCEPTED XXXXXX PRINT CUST COPY m gt D z O 2 D m O 7 m Zz m D optional Operator Action Key in approval code previously obtained via voice authorization or through an authorization only transaction and press ENTER Key in previously obtained AVS response code and press ENTER Key in the letter V and press ENTER Key in the transaction ID number if previously obtained and press ENTER When the transaction is accepted the printer if available prints a receipt of the transaction After printing stops press CLEAR to return to the READY message Please wait for the merchant copy of the receipt to print Tear the receipt copy along the serrated edge of the printer and either press ENTER to print the customer receipt copy or CLEAR to exit the function 2002 LinkPoint International Inc 136 L3FRR31 Reference Manual RETAIL STANDARD KEY OPERATIONS The finished merchant copy of the ticket only receipt will look like this TICKET ONLY RECEIPT
148. ames range from ARO1 to AR24 Each field permits the flexibility required for the provider user to establish low and high account ranges account number lengths card type codes and various account level options The table below describes each segment of the account range parameter AR nn string Example 000001 099999 00 00 00 00 00000 Segment 000001 E Description ix digit Low Account Range eparator ini 099999 ix digit High Account Range parator ccount number length eparator ccount number length arator ccount number length eparator CA o oof Ri en Sil Ey all oof SCS 00 Card type code a C 0 Coo C o 0 gt gt Separator AVS Addr and Zip Code option Direct Marketing wAVS option Purchasing Card option Invoice number option PCW2 Password Protect Settings The field name for the manager s password is PSWDO The field name PSWD1 is used to enable a password prompt for the transactions and functions as noted in the table below PSWD1 000000000100100001000 Where 0 NO 1 YES the 22 positions correspond to the following 22 transactions or functions 2002 LinkPoint International Inc 60 L3FRR31 Reference Manual DOWNLOAD PARAMETERS Position Password Protects ATM Debit Check sd Return sd Authorization Onl Close except on Auto Settle Ticket Onl Manual Clear Batch POS to POS Transfer Demonstration Mode ON OFF Technical Sp
149. ameters are not activated both merchant and customer copies of the receipt will look identical 2002 LinkPoint International Inc 130 L3FRR31 Reference Manual RETAIL STANDARD KEY OPERATIONS transaction and initiate its deposit If an authorization only was previously performed or a voice authorization obtained follow the steps below to complete the transaction Ticket Only Card Swipe Display Message READY XXX JAN 03 00 MON 12 00P ENTER PASSWORD 1 MERCH1 lt optional YES optional TICKET ONLY MUST FIRST RECV AUTH TICKET ONLY ENTER ACCOUNT optional gt Operator Action Press the key labeled OFFLINE If prompted key in the password the default is 1 2 3 1 2 3 and press ENTER This prompt is optional In multiple merchant programs the user must choose the correct merchant account to process a transaction The different merchant account numbers are assigned a one digit number within the terminal If the correct one digit number appears press the middle key to continue processing If the correct one digit number does not appear press either the left or right key until the correct one digit number does appear Please wait a few seconds while terminal displays this reminder message Slide the
150. an authorization number is not issued optional press CLEAR to return to the idle prompt You may then request another card or a different form of payment PRINT CUST COPY Please wait for the merchant copy of the receipt to TEAR NOW PRESS ENTER print Tear the receipt copy along the serrated edge of the printer and either press ENTER to print the optional customer receipt copy or CLEAR to exit the function 2002 LinkPoint International Inc 82 L3FRR31 Reference Manual RETAIL STANDARD KEY OPERATIONS Credit Card Sale Manual Entry with Card Verification Value Card Verification Value CVV2 is a number that appears on the back of the customer s VISA and MasterCard after the account number Requiring this number to be entered during manual entry transactions provides an extra level of fraud protection Display Message Operator Action READY XXX Press the key labeled SALE JAN 03 00 MON 12 00P ee P P If prompted key in the password the default is 1 2 3 1 2 3 and press ENTER This prompt is optional optional 1 In multiple merchant programs the user must choose MERCH1 lt YES gt the correct merchant account to process a transaction The different merchant account numbers are assigned optional a one digit number within the terminal If the correct one digit number appears press the middle key to continue processing If the correct one d
151. an override to the direct marketing option in the account ranges The PAVS parameter is no longer available the DM parameter may be used in its place Retail Tip option allows businesses such as beauty salons to conveniently process transactions that include gratuities This is activated by enabling the RTIP parameter via a download full or partial RESTAURANT A SALE key used for dine in bar tab and take out transactions A special labeled ADJUST key to add tips and close out bar tabs The option to add tips by server ID or by item number A missing tip report at close and the ability to correct a tip amount before closing the batch An open bar tab report Allows entry of server identification numbers up to four digits Produces individual server and server totals reports Option to adjust tip using server ID or item number A special optional report can be produced to separate dine in bar tab and take out sales 2002 LinkPoint International Inc 10 L3FRR31 Reference Manual TERMINAL FEATURES Bar tab feature revised a new authorization can be obtained during the bar tab settlement when the final bar tab amount is more or less than 10 of the original authorized amount Ability to adjust a transaction amount to add incidentals like dessert or coffee to the original ticket may require password for access Enhanced item detail report to include all debit card transaction details i e
152. and time of transaction Response from host including the CVV2 response code if keyed and AVS response code transaction ID authorization characteristic indicator L3FRR31 Reference Manual RETAIL STANDARD KEY OPERATIONS The finished customer copy of the ticket only receipt with AVS direct marketing will look like this TICKET ONLY RECEIPT Transaction type specification RETAIL CROSSROADS MEGA MALL Customized header up to 6 lines 123 MAIN STREET ANYWHERE USA 12345 PHONE XXX XXX XXXX FAX XXX XXX XXXX MERCHANT ID 00 gt XXXXXXXXXXXXXKKK Merchant ID DEVICE ID nsee XXXX Device Terminal ID Item 006 VISA TKTO KEYED Card type trans type entry method Acct XXXXXXXXXXXXXX EXP 0112 Card number expiration date if swiped month and year are reversed INVOICE ececeeeeseseseeeeeeeees XX Invoice number optional OPERATOR ID 00 00 XX Operator ID optional CUSTOMER CODE XXXX Customer code required for APPROVAL CODE XXXXXX purchasing card transactions AVS ADDRESG 0 00 gt XXXXX approval code AVS address AVS zip AVS ZIP CODE cseeee gt XXXXX code SALE 20 00 Sale amount TAX 2 00 Tax amount TOTAL 22 00 Total amount No cardholder signature line AGREE TO PAY THE ABOVE AMOUNT ACCORDING TO Cardholder agreement CARD ISSUER AGREEMENT MERCHANT AGREEMENT IF RETURN COME AGAIN Cus
153. and trans type entry method card number expiration date if swiped month and year are reversed Invoice ID optional AVS address AVS zip code Purchase amount Tax amount optional Total amount Cardholder s signature Cardholder s name if card swiped Cardholder agreement Custom message Date day and time of transaction Response from host terminal authorization number AVS CVV2 response codes and AVS response description Please note that for a completed call center response the transaction type heading will print SALE but the transaction description will print TKTO ticket only L3FRR31 Reference Manual RETAIL STANDARD KEY OPERATIONS The finished customer copy of the sales receipt with direct marketing or AVS will look like this SALE RECEIPT RETAIL CROSSROADS MEGA MALL 123 MAIN STREET ANYWHERE USA 12345 PHONE XXX XXX XXXX FAX XXX XXX XXXX MERCHANT ID DEVICE ID Item 001 VISA SALE KEYED Acct XXXXXXXXXXXXXX EXP 0112 INVOICE AVS ADDRESSG AVS ZIP CODE FOOD BEV TAX TOTAL AGREE TO PAY THE ABOVE AMOUNT ACCORDING TO CARD ISSUER AGREEMENT MERCHANT AGREEMENT IF RETURN COME AGAIN DATE 01 03 00 TIME 12 00P BOTTOM COPY CUSTOMER Transaction type specification Customized header up to 6 lines Merchant ID Device Terminal ID Item number card and trans type entry method card
154. ange 17 400000 499999 13 16 00 01 00000 Account Range 20 601100 601199 16 00 00 06 00000 Account Range 18 340000 349999 15 00 00 05 00000 AR22 AR23 Ri AR24 AR25 AR26 AR27 AR28 xX AR29 x AR30 X AR31 xX AR32 X AR33 X AR34 X AR35 X AR36 X AR37 X AR38 AR39 AR40 Account Range 22 352800 358999 16 00 00 08 00000 Account Range 23 000001 099999 13 00 00 09 11111 Account Range 24 000000 000000 00 00 00 00 00000 Account Range 25 x lt Account Range 26 Account Range 27 Account Range 28 x X lt Account Range 29 x lt Pp O Oo O eee a Poe Account Range 30 pene Account Range 31 Pp E Account Range 32 Pp O EE E Ooo O ee oe a ee O lt gt lt gt lt lt X lt gt lt gt lt L i AR21 X 31 Account Range 21 300000 389999 14 00 00 07 00000 2002 LinkPoint International Inc 53 L3FRR31 Reference Manual DOWNLOAD PARAMETERS Parameter Field Field Description of Field Default Value Type Length ARPT laa BBEEP BHRS _ BTAB ka CBMAX N CBMIN CLOCK Q Oooo y yO ed ee Pe Auto Report at Batch Close Y N or N Prints Summary Report automaticall close O none Max number of hours batch ee can be open Max Number of Items in 300 Batch 500 is the maximum for FDR host Enable Restaurant Bar Tab Y Y or N disabled and implied i e following the
155. ansaction is approved the printer if available prints a receipt of the transaction After the printing stops either press CLEAR to return to the READY message or press ENTER to print another receipt copy if necessary If a call center message appears however see the CALL CENTER display screen below 2002 LinkPoint International Inc 81 L3FRR31 Reference Manual RETAIL STANDARD KEY OPERATIONS Display Message Operator Action PRINT CUST COPY Please wait for the merchant copy of the receipt to TEAR NOW PRESS ENTER print Tear the receipt copy along the serrated edge of the printer and either press ENTER to print the optional customer receipt copy or CLEAR to exit the function Call Center Procedures Display Message Operator Action CALL CENTER See the following messages P P optional Switches to Display Below If these prompts appear the terminal will disconnect CALL VOICE CENTER and you must call the displayed phone number to XXXXXXXXXX obtain an authorization number to complete the transaction optional Alternates w Display Below After receiving the authorization number from the voice authorization center press ENTER when you CALL VOICE CENTER are ready to complete the transaction Press ENTER to cont Py EP optional AUTH CODE When you receive the authorization number by phone key in the number press ENTER and wait for the receipt to print If
156. ar please confirm that the card number displayed matches the number printed on the Pedy Shs of ee credit card If the numbers match press ENTER optional 2002 LinkPoint International Inc 80 L3FRR31 Reference Manual Display Message RECURRING PAYMENT YES VISA SALE OPER ID optional SALE AMOUNT TAX AMOUNT INVOICE NUMBER optional optional NO 0 00 0 00 Terminal displays several messages AUTH TKT XXXXXX RETAIL STANDARD KEY OPERATIONS Operator Action If the transaction is a recurring transaction press the left key if not press the right key NOTE A recurring transaction is one that the merchant repeats on a regular basis such as a charge for a monthly membership fee Choosing this option flags the transaction as a recurring payment only it will not repeat the transaction automatically Key in the operator ID up to four numeric characters and press ENTER or simply press ENTER to skip this field Key in the amount of the sale without the decimal then press ENTER Key in the tax amount and press ENTER Key in the invoice number up to eight alohanumeric characters and press ENTER or simply press ENTER to skip this field Please wait the terminal is communicating with the host computer If the tr
157. artial download Please wait Please wait Operator Action L3FRR31 Reference Manual DOWNLOAD PROCEDURES SWIPE CUSTOMER CARD The application has been successfully downloaded JAN 03 01 WED 12 00P alt bed PA POS to POS for LinkPoint AlO Master Slave Download The POS to POS download transfers all application code data date time and transaction data from the master terminal to the slave terminal Therefore it is important to ensure the integrity of the master device This includes ensuring that a there are no transactions in the master b all parameters are the default settings c the date time and hardware settings are correct To perform a POS to POS download connect one end of a standard VeriFone 8 pin DIN back to back download cable p n 00490 00 REV C to the master terminal s side RS232 port and the opposite end to the side RS232 port of the slave terminal Follow the steps below to setup the master and slave terminals for a POS to POS download Master Display Master Action Slave Display Slave Action SWIPE CUSTOMER CARD Press 6 App not available Press 6 JAN 03 01 WED 12 00P Time Load Setup ee P P 7 P P Enter Password If prompted key in the password and press ENTER The password may be obtained through the bank ISO or FDRMS_ Help Desk BEGIN POS SEND MODE Press the left BEGIN POS RCV MODE Press the left YES NO key YES NO key
158. as one parameter 4PSWDO to establish the password a second parameter 4PSWD1 to activate the password prompt for most transactions and local functions Double entry requirement to confirm amounts entered for a specific amount and or greater The terminal ATM Debit feature can support either Master Session or DUKPT PIN pad programming Basic calculator functions that allow both viewing and printing of calculations from the idle prompt by pressing 0 2002 LinkPoint International Inc 9 L3FRR31 Reference Manual TERMINAL FEATURES RETAIL Account ranges are available to customize options for each card type via Zontalk downloads The options are a AVS b direct marketing c purchasing card includes customer code and tax d invoice number and e CVV2 A new parameter option RTIP which is used by retail businesses like beauty salons to add tips to retail transactions INVOICE PTAX PCARD CVV2 and DM parameters are now universal overrides which when enabled take precedence over the options enabled within each account range option setting The customer code field for MasterCard and VISA purchasing card transactions now allows for entry of a maximum of 17 alphanumeric characters This field is now separate from the order number field The new DM direct marketing Zontalk parameter replaces the role of the PAVS parameter as it was used in previous LP 3000 retail applications This parameter also serves as
159. ayment Please wait for the merchant copy of the receipt to print Tear the receipt copy along the serrated edge of the printer and either press ENTER to print the customer receipt copy or CLEAR to exit the function 2002 LinkPoint International Inc 238 L3FRR31 Reference Manual RESTAURANT TRANSACTIONS Dine In Bar Tab or Take Out Manual Entry with Card Verification Value The Card Verification Value CVV2 is a three or more digit number that immediately follows the account number normally printed on the signature panel on the back of the VISA and MasterCard Requiring this number to be entered during manual entry transactions provides an extra level of fraud protection Display Message Operator Action READY XXX Press the key labeled SALE JAN 03 00 MON 12 00P F PI P ENTER PASSWORD If prompted key in the password the default is 1 2 3 1 2 3 and press ENTER F PI EP optional 1 In multiple merchant programs the user must choose MERCH1 lt YES gt the correct merchant account to process a transaction The different merchant account numbers are assigned optional a one digit number within the terminal If the correct one digit number appears press the middle key to continue processing If the correct one digit number does not appear press either the left or right key until the correct one digit number does appear DINE TAB TAKE OUT Select DINE TAB or TAK
160. batch before being able to continue MUST FIRST RECV This message prompts for approximately three seconds AUTH each time the X OFFLINE key is pressed MUST PERFORM FULL This message prompts when a partial download is DOWNLOAD FIRST requested but the application is not yet loaded into the terminal NO CARRIER This message displays when a modem RS232 error occurs NO DIAL TONE This message displays when the phone line is not detected NO LINE The terminal cannot detect a telephone line connection Make sure that the telephone cord is securely plugged into the terminal NO MERCHANT ID The terminal was incorrectly programmed without one of the required ID s for credit card split dial or check processing transactions NO PIN PAD A PIN pad is not connected to the terminal or it is not activated An ATM debit sale cannot be performed without a PIN pad NO PHONE NUMBER The message displays when the primary host and or the secondary host phone number s were not downloaded into the terminal 2002 LinkPoint International Inc 322 L3FRR31 Reference Manual APPENDIX A PROMPTS ERROR MESSAGES AND NO TOTALS FOUND PICK UP CARD PRINTER REQUIRED FOR DEBIT CARD SALES PROMPTS FILE READY XXX RECEIVING SWIPE CARD TASK ERR 141 TASK ERR 146 UNREADABLE CARD WAITING FOR LINE WAITING FOR PIN 2002 LinkPoint International Inc 323 TROUBLESHOOTING No transactions were found for the card
161. batch was successfully closed and the information sent to the host computer The key panel used for entering data and performing operations 326 L3FRR31 Reference Manual Manual Transaction PIN PIN pad Reprint Return Review Sale Scroll Serial Port Swipe Telephone Line Cord Terminal GLOSSARY Transaction using account information entered from the keypad rather than automatic reading devices such as the card reader Personal Identification Number A four to sixteen digit confidential code or electronic signature used by the card holder to identify themselves to the host computer as the proper user of a credit or debit card A Personal Identification Number pad is an encrypted input device used for entering a private identification code that validates a transaction A nonmonetary transaction used to print a duplicate copy of a captured transaction before the batch is closed A monetary transaction used to reverse a previous day s transaction This transaction credits the cardholder s account A nonmonetary function used to review and print individual items and batch totals as an aid in reconciling a given day s transactions A monetary transaction that initiates the transfer of funds A sale can be transacted either by card swipe magnetic card reader or by manual entry of the information To move text across a display screen A connector used to communicate with host computers ot
162. ber appears press the middle key to continue processing If the correct one digit number does not appear press either the left or right key until the correct one digit number does appear ITEM VIEW PRINT Press the right key to select PRINT F P P LINE DETAIL SUMMARY Press the right key to select SUMMARY F P P Press the middle key to select OPER ID CARD OPERID F PI EP Press the middle key to select OPER ID ALL OPERID TOTAL F PI E Key in the individual operator s ID number up to four numeric characters and press ENTER or press ENTER to print the total for all operator IDs OP ID After printing stops users can choose to print another 0002 report or press CLEAR to return to the READY message The finished summary report for a single operator s total will look like this 2002 LinkPoint International Inc 181 L3FRR31 Reference Manual RETAIL STANDARD KEY OPERATIONS OPERATOR 3 REPORT RETAIL STORE CROSSROADS MEGA MALL 123 MAIN STREET ANYWHERE USA 12345 PHONE XXX XXX XXXX FAX XXX XXX XXXX DATE 01 03 00 TIME 12 50 MERCHANT ID CREDIT RECORDS ITEM ACCT TRAN TIP TOTAL 001 4 7123 SALE 0 00 75 00 CARD TOTAL 0 00 75 00 DEBIT RECORDS ITEM ACCT TRAN TIP TOTAL DEBIT TOTAL 0 00 0 00 0 00 TIPS RECEIVED BY OPERATOR 2 X 2002 LinkPoint International Inc 182 Transaction type
163. card through the card reader Card number will appear please confirm that the card number displayed matches the number printed on the credit card If the numbers match press ENTER 2002 LinkPoint International Inc 131 L3FRR31 Reference Manual RETAIL STANDARD KEY OPERATIONS Display Message Operator Action ENTER LAST 4 DIGITS Key in the last four digits of the account number and z press ENTER E PI P optional RECURRING PAYMENT If the payment is a regular or recurring payment YES NO press the left key if not press the right key fey PI P NOTE A recurring transaction is one that the merchant repeats on a regular basis such as a charge for a monthly membership fee Choosing this option flags the transaction as a recurring payment only it will not repeat the transaction automatically Key in the operator ID up to four numeric characters and press ENTER or simply press 27 2 ENTER to skip this field optional oOo k pi SALE AMOUNT Key in the amount of the sale without the decimal 0 00 then press ENTER ley P EP CONFIRM AMOUNT Key in the amount of the sale again without the 0 00 decimal and press ENTER F P P Key in the tax amount without the decimal then press 0 00 ENTER THIS IS A REQUIRED FIELD FOR P C PURCHASING CARDS Key in the invoice number up to eight alphanumeric 7 characters and press ENTER or simply press Pl Pl 7 ENTER to skip this
164. card transactions and totals credit card transactions and totals and ATM debit card totals CALL VOICE CENTER Contact the voice authorization center and request a verbal approval number CALL HELP DESK If this message appears the terminal did not get TO VERIFY CLOSE confirmation that the batch closed on the host computer properly Contact card processor immediately and follow instructions on how to manually clear terminal batch CASH BACK AMOUNT This message prompts after YES is selected at the CASH BACK prompt CLEAR TO RESUME This is the main menu display in the boot mode Press the CLEAR key to exit the function 2002 LinkPoint International Inc 319 L3FRR31 Reference Manual APPENDIX A PROMPTS ERROR MESSAGES AND TROUBLESHOOTING COMM ERROR 55 Displays when the terminal attempts to dial out and it cannot make a connection Please confirm that the terminal telephone line is in working order COMM ERROR 60 Displays when the terminal contacted the host computer but the data is corrupt CONNECT ERROR The terminal has detected an error while connecting to the host computer Please try the transaction again CONNECTED This message displays when the terminal connects to the host computer DECLINED The card has been declined by the host computer DIALING This message is displayed when the terminal begins dial out ENTER APPL ID This message prompts during the download request ENTER LAST 4 DIGITS Card fraud prot
165. cardholder s account number and press ENTER ACCOUNT ENTER F PI P EXPIRY DATE MMYY Key in the four digit expiration date using two digits MM YY each for month and year e g 0901 for September 2001 then press ENTER ENTER CVV2 Press one of the keys from the list below INDICATOR Pap P P 0 BYPASS CVV2 0 to bypass CVV2 prompt 1 to enter CVV2 1 CVV2 PRESENT value P P EP Alternates w Display Below 2 CVV2 ILLEGIBLE 2 if CVV2 value is illegible 9 if credit card has 9 CVV2 NOT ON CARD no printed CVV2 value Fels P P ENTER CVV2 VALUE If you chose 1 key in the CVV2 number on the back of the credit card and press ENTER Pea P P Display Message Operator Action 2002 LinkPoint International Inc 207 L3FRR31 Reference Manual RETAIL TIP TRANSACTIONS IMPRINT REQUIRED If a card is present make an imprint of the card using IF CARD IS PRESENT a manual imprinter Pe ee P SALE AMOUNT Key in the amount to be authorized without the 0 00 decimal then press ENTER F PI EP TIP AMOUNT Choose one of the following three options 0 00 to add the tip key in the amount and press ENTER if there is no tip press 0 key and press ENTER to add the tip later simply press ENTER NOTE Please follow the procedure on page 197 to add the tip later PLEASE WAIT Please wait as the terminal communicates with the host computer eb P
166. cating with the host computer If the transaction is approved the printer if available prints a receipt of the transaction After the printing stops either press CLEAR to return to the READY message or press ENTER to print another receipt copy if necessary If a call center message appears however see the CALL CENTER display screen below Please wait for the merchant copy of the receipt to print Tear the receipt copy along the serrated edge of the printer and either press ENTER to print the customer receipt copy or CLEAR to exit the function Operator Action See the messages below If these prompts appear the terminal will disconnect and you must call the displayed phone number to obtain an authorization number to complete the transaction Operator Action 2002 LinkPoint International Inc 85 L3FRR31 Reference Manual RETAIL STANDARD KEY OPERATIONS Alternates w Display Below After receiving the authorization number from the Press ENTER to cont voice authorization center press ENTER when you are ready to complete the transaction optional When you receive the authorization number by phone key in the number press ENTER and wait for the receipt to print If an authorization number is not issued optional press CLEAR to return to the idle prompt You may then request another card or a different form of payment Please wait for the merchant copy of the receip
167. ce Manual RETAIL TIP TRANSACTIONS TICKET ONLY OFFLINE The ticket only also known as offline transaction is a monetary function that is used to capture a transaction that was previously authorized If an authorization only was performed or a voice authorization was received follow the steps below to complete the transaction Ticket Only Card Swipe Display Message Operator Action READY XXX Press the key labeled OFFLINE JAN 03 00 MON 12 00P a P E If prompted key in the password the default is 1 2 3 1 2 3 and press ENTER This prompt is optional optional 1 In multiple merchant programs the user must choose MERCH1 lt YES gt the correct merchant account to process a transaction The different merchant account numbers are assigned optional a one digit number within the terminal If the correct one digit number appears press the middle key to continue processing If the correct one digit number does not appear press either the left or right key until the correct one digit number does appear TICKET ONLY Please wait a few seconds while terminal displays MUST FIRST RECV AUTH this reminder message ed ale esl TICKET ONLY Slide the card through the card reader ENTER ACCOUNT F PI EP ENTER LAST 4 DIGITS Key in the last four digits of the account number and press ENTER F PI EP optional 2002 LinkPoint International Inc
168. cess a transaction The different merchant account numbers are assigned a one digit number within the terminal If the correct one digit number appears press the middle key to continue processing If the correct one digit number does not appear press either the left or right key until the correct one digit number does appear 2002 LinkPoint International Inc 260 L3FRR31 Reference Manual RESTAURANT TRANSACTIONS Display Message ENTER SERVER ID 2 P optional m a ENTER FOOD BEV AMT 0 00 a PI EP CONFIRM AMOUNT 0 00 P P TAX AMOUNT 0 00 PI P optional CASH BACK AMOUNT 0 00 P P TIP AMOUNT 0 00 Pd P P CUSTOMER SWIPES CARD Kz P P PINpad 201 2000 Display SWIPE CARD PROCESSING PIN PAD Operator Action Key in the server ID up to four numeric characters and press ENTER or simply press ENTER to skip this field Key in the amount of the sale without the decimal and press ENTER Key in the amount of the sale without the decimal again then press ENTER Key in the tax amount and press ENTER Either key in the cash back amount requested by the customer and press ENTER or simply press ENTER to bypass this prompt Either enter the tip amount and press ENTER or simply press ENTER bypass the prompt Instruct the customer to swipe his her ATM debit card through the PIN pad Cardholder Instructions Customer s
169. d Information ccccceeeeeeeteeeeiees 77 RETAIL STANDARD KEY OPERATIONS 2ccsceesseeesseeeeeeeeeeeeseeesneeenaeeneeeeseeeseeeeeaeeees 78 SALE acto hal awh asinine eee At a ahh tea Bb satan Galle a et aaiacn abe dut eel ee anes EE 80 ATM DEBIT GARD SALE id fni aa a aa a e e ecient 105 RETURN orenera a ata dns E a a a A mebenanee 112 AUTHORIZATION ONLY occas pies ecaces tec cnaevalsecad sete taste iaty dec cnn pda ccnd ensues bah teeiacevendsuers 118 TE TS ON Y decinctesa ureter tice uate a ean a a eau tenns 131 CHECK svete sors wade tee hr cette eds tose eed seat a a a a imetdin OENE ie 144 T FCH F OK E OCA ROA E ee tel eek ad tae Sees heer ed Ae a dudes wees ahaa i 150 ECA CHANG eh ad ec cee len tae cea ase a sea ascent 154 ECA VOID ass tet csr ta atacar e araa edits a Madde iranian de din 157 EGA REVIEW sg eea e eve dais metal E ads certains lant aa tiate E reeled 160 EO ARE POR Me sc atc tee hans ehh Qt cc duceealany eect care Cuetec ayn een ae teen ane 161 ECA CLOSE eae esto ea tvatalies Saleh oaadua sedate dards e a E A EEE 163 EGA CLEAR BA TC rhecstascen ates etineiia de Radlett Moh a e Raa o ea N e aat 166 51 0 BOO cence ere ee ee Seen ee eer ee T Seek eee E 168 REVIEW id est alec aay tte area ea e a deed dah e EE adh Nasen 171 PUES RUIN Weds eset eee han hace a te Rec SG thatch ng he ean heart ae desta ta ea ae 183 2002 LinkPoint International Inc ii L3FRR31 Reference Manual TABLE OF CONTENTS GLOSEMBAT GH
170. d time of transaction Response from host including the CVV2 response code if keyed NOTE If the masking parameters are not activated both merchant and customer copies of the receipt will look identical 2002 LinkPoint International Inc 196 L3FRR31 Reference Manual RETAIL TIP TRANSACTIONS ADDING RETAIL TIPS REQUIRED TO CLOSE BATCH The adding tips function is used to enter and correct tip amounts as necessary for successful batch closure Follow the steps below to enter and adjust tips prior to batch closure Display Message READY XXX JAN 03 00 MON 12 00P F P P ENTER PASSWORD F PI EP optional UNADJ ITEM TIP NUM F PI EP OP ID kd oo k ao 2 optional ENTER ITEM F PI P optional 001 SALE 20 00 EDIT VOID NEXT F P EP TIP AMOUNT 0 00 F PI EP TIP AMOUNT 0 00 T E Ae Display Message Operator Action Press the key labeled ADJUST If prompted key in the password the default is 1 2 3 1 2 3 and press ENTER Either press the left key to adjust the tips by operator ID number or the right key to adjust the tips by transaction number Key in the operator ID number and press ENTER or Key in the transaction number of the item to be adjusted and press ENTER Press the left key to enter or edit the tip or press the right key to accept the amount displayed Press the center
171. ds etc Three pin male DIN power connector Six position modular jack 32 to 104 F 0 to 40 C Humidity 5 to 90 relative humidity no condensation Voltage 120 volts AC 60 HZ Power 10W Adapter Output 9 VAC 1 2 amps Consumption 450 mA idle 500 mA off hook status Height 1 98 in 50 4 mm Width 5 60 in 143 1 mm Depth 6 50 in 165 4 mm Shipping Weight 2 74 Ib 1 24 kg 15 L3FRR31 Reference Manual BOOT MODE FUNCTIONS LinkPoint AIO Specifications Card Reader Track 1 and track 2 bi directional magnetic stripe card reader track 1 2 and 3 available upon special order Communications Internal modem with 2 RJ 11 modular jacks Standard asynchronous synchronous 300 1 200 2 400 bps standard Bell 103 212A series V 22 BIS Dimensions Height 3 16 in 80 32 mm Width 5 86 in 149 mm Depth 9 66 in 244 mm Display Two line 20 character LCD back lit display Keypad 30 key alphanumeric keypad Audio feedback tone short tone for legal key entry longer tone for illegal key entry Memory 1 MB total 512k battery backed RAM 512k flash Microprocessor Z180 CPU operating at 12 288 MHz Operating 32 to 104 F 0 to 40 C Environment Humidity 10 to 90 relative humidity no condensation Peripheral Ports 1 6 pin DIN port for PIN pads smart card readers or bar code wands and 1 8 pin RS232 serial port for check readers etc Power Connector 4 pin Power Voltage 100 240 VAC switching power suppl
172. e the correct merchant account to process a transaction The different merchant account numbers are assigned a one digit number within the terminal If the correct one digit number appears press the middle key to continue processing If the correct one digit number does not appear press either the left or right key until the correct one digit number does appear Please wait a few seconds while terminal displays this reminder message Key in the cardholder s account number and press ENTER Key in the four digit expiration date using two digits each for month and year e g 0901 for September 2001 then press ENTER 2002 LinkPoint International Inc 279 L3FRR31 Reference Manual RESTAURANT TRANSACTIONS Display Message IMPRINT REQUIRED IF CARD IS PRESENT ENTER SERVER ID optional FOOD BEV AMT TAX AMOUNT optional TIP AMOUNT TIP AMOUNT INVOICE NUMBER optional AUTH CODE 0 00 0 00 0 00 Operator Action If the card is present make an imprint of the card with a manual imprinter Press ENTER to proceed Key in the server ID up to four numeric characters and press ENTER or simply press ENTER to skip this field This is an optional prompt Key in the amount of the s
173. e finished customer copy of the take out receipt will look like this SALE RECEIPT RESTAURANT CROSSROADS MEGA MALL 123 MAIN STREET ANYWHERE USA 12345 PHONE XXX XXX XXXX FAX XXX XXX XXXX MERCHANT ID 0 0 XXXXXXXXXXXX0014 DEVIGE Di sscchusetetecs XXXX Item 001 VISA TAKE OUT SWIPED Acct XXXXXXXXXX0241 INVOICE eee XXXX SERVER D sirrini XXXX APPROVAL CODE XXXXXX FOOD BEV TAX TIP TOTAL AGREE TO PAY THE ABOVE AMOUNT ACCORDING TO CARD ISSUER AGREEMENT MERCHANT AGREEMENT IF RETURN COME AGAIN DATE 01 03 00 TIME 12 00P RESPONSE eeeeeeeseeeeeeee APPROVED XXXXXX BOTTOM COPY CUSTOMER Transaction type specification Customized header up to 6 lines Truncated merchant ID Device Terminal ID Item number card and trans type entry method truncated card number no expiration date Invoice ID optional Server ID optional Approval code Food beverage and tax Tip Total amount No cardholder signature line Cardholder agreement Custom message Date day and time of transaction Response from host Please note that for a completed call center response the transaction type heading will print SALE but the transaction description will print TKTO ticket only NOTE If the masking parameters are not activated both merchant and customer copies of the receipt will look identical
174. e terminal communicates with the messages host computer CLOSE 000000 00 After printing stops press CLEAR to return to the READY message F PI EP The completed batch receipt will look like this BATCH CLOSED MERCH ID XXXXXXXXXXXXXX Merchant ID TERMINAL ID XXXX Terminal ID DATE 01 03 00 TIME11 00P Date and time of close ITEMS XXX Total number of items in batch RESP CLOSE 00000 00 Response from host total dollar amount of transactions in batch 2002 LinkPoint International Inc 228 L3FRR31 Reference Manual RESTAURANT STANDARD KEY OPERATIONS RESTAURANT STANDARD KEY OPERATIONS Terminal Transactions Terminal transactions are common unprotected transactions that all personnel can perform These transactions include dine in take out bar tab ATM debit sale optional return authorization only ticket only void review close batch and reprint The LinkPoint READY message estimates the number of transactions that can be performed before the batch is full For example READY 30 indicates there is space to store 30 more transactions in the current batch Overflowing the terminal with transactions can compromise the data s integrity When the memory is full the READY message displays MUST CLOSE BATCH BEFORE CONTINUING and no further transactions can be stored until the batch is closed and the memory is cleared from the terminal There is a safety feature that advises the merchant to clo
175. e transaction When you receive the authorization number by phone key in the number press ENTER and wait for the receipt to print If an authorization number is not issued press CLEAR to return to the idle prompt You may then request another card or a different form of payment 2002 LinkPoint International Inc 190 L3FRR31 Reference Manual RETAIL TIP TRANSACTIONS Display Message Operator Action Please wait for the merchant copy of the receipt to TEAR NOW PRESS ENTER print Tear the receipt copy along the serrated edge of the printer and either press ENTER to print the optional customer receipt copy or CLEAR to exit the function Retail Sale Manual Entry with Card Verification Value The Card Verification Value CVV2 and the Card Validation Code CVC2 is a three or more digit number that immediately follows the account number normally printed on the signature panel on the back of the VISA and MasterCard Requiring this number to be entered during manual entry transactions provides an extra level of fraud protection Display Message Operator Action READY XXX Press the key labeled SALE JAN 03 00 MON 12 00P If prompted key in the password the default is 1 2 3 1 2 3 and press ENTER optional 1 In multiple merchant programs the user must choose MERCH1 lt YES gt the correct merchant account to process a transaction The di
176. e via the PIN pad PINpad 201 2000 Display Message Operator Action READY XXX Press the key labeled ATM DEBIT JAN 03 00 MON 12 00P F P P If prompted key in the password the default is 1 2 3 1 2 3 and press ENTER This prompt is optional optional 1 In multiple merchant programs the user must choose MERCH1 lt YES gt the correct merchant account to process a transaction The different merchant account numbers are assigned optional a one digit number within the terminal If the correct one digit number appears press the middle key to continue processing If the correct one digit number does not appear press either the left or right key until the correct one digit number does appear Key in the operator ID up to four numeric characters and press ENTER or simply press ENTER to skip this field optional SALE AMOUNT Key in the amount of the sale without the decimal and 0 00 press ENTER F P P CONFIRM AMOUNT Key in the amount of the sale again without the decimal 0 00 and press ENTER F PI P TAX AMOUNT Key in the tax amount without the decimal then press 0 00 ENTER F P I EP optional CASH BACK AMOUNT Key in the amount of cash to be given back to the 0 00 cardholder and press ENTER FP PI P optional Display Message Operator Action 2002 LinkPoint International Inc 108 L3FRR31 Reference Manua
177. ecification RETAIL CROSSROADS MEGA MALL Customized header up to 6 lines 123 MAIN STREET ANYWHERE USA 12345 PHONE XXX XXX XXXX FAX XXX XXX XXXX MERCHANT ID Merchant ID DEVICE ID Device Terminal ID Item 006 VISA TKTO SWIPED Card type trans type entry method Acct XXXXXXXXXXXXXX EXP 0112 Card number expiration date if swiped month and year are reversed INVOICE eccceeseeeeseeeeeeeees XX Invoice number optional CUSTOMER CODE XXXX Customer code required for APPROVAL CODE XXXXXX purchasing card transactions AVS ADDRESG 000 gt XXXXX approval code AVS address AVS zip AVS ZIP CODE ccsseceeee gt XXXXX code SALE 20 00 Sale amount TAX 2 00 Tax amount TOTAL 22 00 Total amount No cardholder signature line AGREE TO PAY THE ABOVE AMOUNT ACCORDING TO Cardholder agreement CARD ISSUER AGREEMENT MERCHANT AGREEMENT IF RETURN COME AGAIN Custom message DATE 01 03 00 TIME 12 00P Date and time of transaction Response from host including the CVV2 response code if keyed and AVS response code BOTTOM COPY CUSTOMER NOTE If the masking parameters are not activated both merchant and customer copies of the receipt will look identical 2002 LinkPoint International Inc 138 L3FRR31 Reference Manual RETAIL STANDARD KEY OPERATIONS Ticket Only Manual Entry with AVS Direct Marketing Dis
178. ecification Printout TeleCheck Check Service The following Zontalk parameters memory locations are used when establishing either the TeleCheck authorization only or the TeleCheck ECA check service using the LinkPoint L3FRR31 application e ECAPP Primary TeleCheck ECA phone e ECASP Secondary TeleCheck ECA phone e ECAAP Primary TeleCheck Authorization Only Phone e ECAAS Secondary TeleCheck Authorization Only Phone e ECAMS Modem speed default 1200 bps e ECACR Check reader code default Magtek 001 e 1CAMT Maximum stored transactions in the batch file up to 999 default 300 e PCHKR Number of check receipts to print 0 1 and 2 The first is with signature if needed default 0 e ECARF Return check fee default 99 99 e ECAPD ECA Denial Questions Phone default 1 800 697 9263 e ECAPA ECA Approval Questions Phone default 1 800 366 2425 e 1CAMI Merchant 1 ID assigned by the host e 1CATI Terminal ID for example 001 e 1ECAE ECA Enable default Y 2002 LinkPoint International Inc 61 L3FRR31 Reference Manual DOWNLOAD PARAMETERS 1CAMP Prompts Bitmap see next section 1KCAL ECA Change Amount Limit default 200000 2000 00 1KFLR TeleCheck Id Floor Limit Amount default 5000 50 00 1KFLP TeleCheck Phone Floor Limit Amount default 0 0 00 1CASA ECA Address line Street Y N 1CACA ECA Address line City State a
179. eck information phone number MERCHANT COPY 2002 LinkPoint International Inc Receipt copy 156 L3FRR31 Reference Manual RETAIL STANDARD KEY OPERATIONS ECA VOID This transaction allows you to void a previously approved transaction Display Message Operator Action READY XXX Press the CHECK key JAN 03 00 MON 12 00P ede APS P If prompted key in the password the default is 1 2 3 1 2 3 and press ENTER This prompt is optional optional 1 In multiple merchant programs the user must choose MERCH1 lt YES gt the correct merchant account to process a transaction The different merchant account numbers are assigned optional a one digit number within the terminal If the correct one digit number appears press the middle key to continue processing If the correct one digit number does not appear press either the left or right key until the correct one digit number does appear Telecheck ECA Press the right key Change Sale Other P P Telecheck ECA Press the center key Review Void Other be P EP Telecheck ECA Enter the transaction number of the item to be voided Batch Seq and press ENTER P P Seq N Chk N Displayed for 2 seconds stored transaction information Amount n nn Press ENTER to continue without waiting PP P Telecheck ECA Press the left key if the transaction amount Continue Sel Oth
180. ection prompt displayed after a card is swiped ENTER PASSWORD This message prompts when a password is required to access a function or transaction ERROR CHECK PIN PAD Terminal is not registering the PIN pad Confirm that unit is properly installed to the terminal ERROR CHECK PRINTER User may not have a printer or it may not be installed properly Check that the printer is securely connected to the back of the terminal that the power is turned on and that it is enabled via the terminal setup EXPIRED CARD The expiration date sent with the authorization request indicates that the card has expired If the card is not expired the terminal may be programmed with the incorrect date 2002 LinkPoint International Inc 320 L3FRR31 Reference Manual APPENDIX A PROMPTS ERROR MESSAGES AND EXPIRY DATE MMYY IMPRINT REQUIRED IF CARD IS PRESENT INVALID AMOUNT INVALID CARD NUMBER INVALID EXP DATE INVALID KEY INVALID LAST 4 DIGITS INVALID PIN INVALID SERVICE INVALID TERM ID INVALID TRAN TYPE TROUBLESHOOTING This message prompts after the keyed entry of the cardholder s account number This message prompts after the card number and the expiration date are entered Press ENTER to continue the transaction The terminal allows a maximum amount entry of nine positions including the decimal point 123456 78 or a minimum amount entry of 01 The amount entered does not fall within these parameters
181. ed ATM DEBIT JAN 03 00 MON 12 00P eT P P If prompted key in the password the default is 1 2 3 1 2 3 and press ENTER This prompt is optional optional 1 In multiple merchant programs the user must choose MERCH1 lt YES gt the correct merchant account to process a transaction The different merchant account numbers are assigned optional a one digit number within the terminal If the correct one digit number appears press the middle key to continue processing If the correct one digit number does not appear press either the left or right key until the correct one digit number does appear Key in the operator ID up to four numeric characters and press ENTER or simply press ENTER to skip this field optional SALE AMOUNT Key in the amount of the sale without the decimal and 0 00 press ENTER L P CONFIRM AMOUNT Key in the amount of the sale again without the decimal 0 00 and press ENTER F P P TAX AMOUNT Key in the tax amount without the decimal then press 0 00 ENTER ae ee optional ao a oo 2002 LinkPoint International Inc 105 L3FRR31 Reference Manual RETAIL STANDARD KEY OPERATIONS Display Message Operator Action CASH BACK AMOUNT Enter the amount of cash to be given back to the 0 00 cardholder and press ENTER Ce PI P optional SWIPE CARD Advises for the card to be swiped on the terminal
182. efault setting Baud 9600 Parity Even Display Message Operator Action READY XXX Hold down the ALPHA key and press 7 1 3 9 JAN 03 00 MON 12 00P Release the ALPHA key to enter the boot mode 7 P EP CLEAR to resume Press the right key to select SETUP Time Load Setup ie P Setup Press the left key to select PORTS Ports Model Test F P EP Port setup Press the left key to select PRINTER Printer RS232 PINpad F P P Printer setup Press the left key to select BAUD to change the Baud Parity printer baud rate P P EP Current baud 9600 Select the correct baud rate Press the key below 1200 2400 9600 your choice to select it and press CLEAR 7 P EP Printer setup Press the right key to select PARITY Baud Parity ede P EP Current parity Even Select the correct parity Press the key below your Even None Odd choice to select it and press CLEAR five times to reboot the terminal 2002 LinkPoint International Inc 19 L3FRR31 Reference Manual BOOT MODE FUNCTIONS RS232 Port Setup To change the RS232 port factory defaults follow the steps outlined below The default settings are designed to be used for direct RS232 and Master Slave POS to POS downloads Standard Default Baud 19200 Parity None There is usually no need to change these settings Display Message Operator Action READY XXX Hold down the ALPHA key and press 7 1 3 9 JA
183. er Adding Tips Address Verification Service AVS 89 125 Response Code uu eects Adjust Amount For New Total Adjust Tips All In One 000 DetiNINON ses sien i deisietaneia deed Specifications eee Alphanumeric seses ALREADY VOIDED 0 2 2 Application Hise APPROVAL CODE 0 cccececeeeeeeeeeeteeeeeeeees ATM Debit AUR ONIY aeneae ninaa aa Definition 0 eee 79 118 230 270 325 INDEX Card Verification Value CVV2 8 83 89 99 120 125 191 207 239 272 Response Codes93 115 128 194 202 208 242 271 274 Carrier Close Host RESPONSE eeeeeseseteteeeseeeeeeees 326 Close Batch cccccccecssseteeee Definitio Naninne COMM ERR 55 COMM ERR 60 a CONNECT ERROR 0 0 0 0 cece 320 BAD ACCOUNT NUMBER ceee 319 Bar Tab CIOSG sirieias Opening Manual RE Opening Swipe ceeeseeeeeeeeeeeeeeeeeeeteteeees BATCH SUMMARY ccceeseeseeeeeeetees Basic Operation uu ceececeeceeeeeeeeeeeseeeeeeeseeeeteeeeeees Boot Mode Functions Boot Mode Passwords eide Clear MEMO iin iniirininivininahi aa Cold BOO repie aa Date and Time Setup EPEE Model NUMbEV 2 ccceceeceeeeeeeeeteeeeeeeaeereeees PIN pad Port Setup eects Printer Port Setup AAEE RS232 Port Setup ceeeeeeeeseseeeeeeeeeeeeeteees 20 Calculator ere CALL CENTER TA CALL HELP DESK TO V
184. er displayed on the previous screen has to be voided Press the right key to select another transaction 2002 LinkPoint International Inc 157 L3FRR31 Reference Manual RETAIL STANDARD KEY OPERATIONS Display Message Operator Action ECA Void When the transaction is approved a new receipt will OK print Press CLEAR to return to the idle prompt 2002 LinkPoint International Inc 158 L3FRR31 Reference Manual RETAIL STANDARD KEY OPERATIONS 123456789012345678901234567890 Comment DBA City DBA State DBA ZIP centered lt optional header 1 gt If not spaces centered bold if 20 char or less lt optional header 2 gt If not spaces centered bold if 20 char or less PY Blank line ECA VOID Transaction type bold and centered pO Blank tine pe aniline Questions Call XXXXXXXXXX TeleCheck information phone number MERCHANT COPY Receipt copy 2002 LinkPoint International Inc 159 L3FRR31 Reference Manual RETAIL STANDARD KEY OPERATIONS Display Message Operator Action READY XXX Press the CHECK key JAN 03 00 MON 12 00P ede APS P If prompted key in the password the default is 1 2 3 1 2 3 and press ENTER This prompt is optional optional 1 In multiple merchant programs the user must choose MERCH1 lt YES gt the correct merchant account to process a transaction The different merchant account numbers are assigned opt
185. erator Action Key in the terminal ID and press ENTER 2002 LinkPoint International Inc 43 L3FRR31 Reference Manual DOWNLOAD PROCEDURES 7 P EP Modem Download Select the type of download Press the left key for a Full Partial full download or press the right key for a partial download WAITING ON ENQ Please wait Kees RI P EP CONNECTED 1200 Please wait L4GRR31 XXXXX F P P ARAR Please wait the download time is approximately 12 14 L4GRR31 XXXXX minutes for a full download and 1 2 minutes for a partial download After it is completed the terminal will configure the application CLEAR to resume This message displays when the download completes Time Load Setup Press CLEAR to allow the program to finish loading This process takes approximately 1 2 minutes SWIPE CUSTOMER CARD The terminal is ready for operation when it displays JAN 03 01 WED 12 00P SWIPE CUSTOMER CARD and the date and time RI TETI Telephone Download for LinkPoint AIO Shortcut Application already loaded To perform a telephone download using the terminals default communication settings follow the steps below This shortcut method can only be performed when an application has been pre downloaded into the terminal This procedure is used to change the application ID or upgrade to a new revision and to perform partial downloads to change parameters or features fo
186. erchant Service Not Available No Data Provided In Processing Response NOTE Codes only appear on VISA transactions 2002 LinkPoint International Inc 242 L3FRR31 Reference Manual RESTAURANT TRANSACTIONS The finished merchant copy of the dine in receipt will look like this SALE RECEIPT RESTAURANT CROSSROADS MEGA MALL 123 MAIN STREET ANYWHERE USA 12345 PHONE XXX XXX XXXX FAX XXX XXX XXXX MERCHANT ID 0 0 gt XXXXXXXXXXXXXXX DEVICE D innuni XXXX Item 001 VISA DINE IN SWIPED Acct XXXXXXXXXXXXXX EXP 0109 INVOICE ID 0 XXXX SERVER ID FOOD BEV TAX TIP TOTAL X JOHN DOE AGREE TO PAY THE ABOVE AMOUNT ACCORDING TO CARD ISSUER AGREEMENT MERCHANT AGREEMENT IF RETURN COME AGAIN DATE 01 03 00 TIME 12 00P RESPONSE APPROVED XXXXXX M TOP COPY MERCHANT 2002 LinkPoint International Inc 243 Transaction type specification Customized header up to 6 lines Non truncated merchant ID Device Terminal ID ltem number card and trans type entry method card number expiration date if swiped month and year are reversed Invoice number optional server ID optional Food beverage and tax Tip Total amount Cardholder s signature Cardholder s name Cardholder agreement Custom message Date and time of transaction Response from host including the CVV2 response code if keyed Please
187. erchant repeats on a regular basis such as a charge for a monthly membership fee Choosing this option flags the transaction as a recurring payment only it will not repeat the transaction automatically 2002 LinkPoint International Inc 139 L3FRR31 Reference Manual RETAIL STANDARD KEY OPERATIONS Display Message Operator Action PHONE ORDER Press the left key if the order was received by YES NO phone or press the right key if it was not ed P P CARD PRESENT Press the left key if the credit card is present YES NO or press the right key if it is not F P EP IMPRINT REQUIRED If a card is present make an imprint of the card with a IF CARD IS PRESENT manual imprinter Press ENTER to continue P P Key in the operator ID up to four numeric characters and press ENTER or simply press ENTER to skip this field optional SALE AMOUNT Key in the amount of the sale without the decimal and 0 00 press ENTER PP P CONFIRM AMOUNT Key in the amount of the sale again without the 0 00 decimal and press ENTER F P TAX AMOUNT Key in the tax amount without the decimal then press 0 00 ENTER THIS IS A REQUIRED FIELD FOR PURCHASING CARDS INVOICE NUMBER Key in the invoice number up to eight alphanumeric characters and press ENTER or simply press ENTER to skip this field optional CUSTOMER CODE Key in the cus
188. erminal If the correct one digit number appears press the middle key to continue processing If the correct one digit number does not appear press either the left or right key until the correct one digit number does appear ITEM VIEW PRINT Press the right key to select PRINT PI P LINE DETAIL SUMMARY Press the left key to select DETAIL F P P SORT BY Press the left key to select ITEM ITEM CARD OPERID F PI P After printing stops users can choose to print PRINTING another report or simply press CLEAR to return to the READY message 2002 LinkPoint International Inc 221 L3FRR31 Reference Manual RETAIL TIP TRANSACTIONS The finished item detail report will look like this ITEM DETAIL REPORT RESTAURANT STORE CROSSROADS MEGA MALL 123 MAIN STREET ANYWHERE USA 12345 PHONE XXX XXX XXXX FAX XXX XXX XXXX Merchant ID XXXXXXXXXXXXX Terminal ID XXXX Date 01 03 00 Day MON Time 11 30P Item 001 VISA SALE SWIPED Acct XXXXXXXXXXXKX EXP DATE 09 01 Date 01 03 00 RESP AUTH TKT XXXXXX AMOUNT TIP 50 00 5 00 Time 12 40P TOTAL 55 00 Item 002 ATM DEBIT SALE Acct XXXXXXXXXXXXK EXP 10 00 Date 01 03 00 Time 12 30P RESP APPROVED XXXXXX AMOUNT TIP CASH 15 00 1 00 20 00 FEE TOTAL 9 99 45 99 END OF BATCH 2002 LinkPoint International Inc 222 Transaction type specification Customized header up
189. f server ID is not enabled ENTER ITEM displays This print option only prompts when the server ID function is enabled and only when a printer is used If all the tips have been added the terminal will display either prompt ENTER SERVER ID or ENTER ITEM for further editing Press CLEAR to return to the READY prompt 2002 LinkPoint International Inc 250 L3FRR31 Reference Manual The server ID tip report will look like this SERVER XXXX REPORT RESTAURANT CROSSROADS MEGA MALL 123 MAIN STREET ANYWHERE USA 12345 PHONE XXX XXX XXXX FAX XXX XXX XXXX DATE 01 03 00 TIME 12 00 MERCHANT ID 00 XXXXXXXXXX CREDIT RECORDS ITEM ACCT TRAN TIP TOTAL 001 4 1234 SALE 5 00 25 00 CARD TOTAL 5 00 25 00 2002 LinkPoint International Inc RESTAURANT TRANSACTIONS 251 Transaction type specification Customized header up to 6 lines Date and time report was printed Customer ID Server ID truncated card number trans type tip amount and total Total tip amount for server L3FRR31 Reference Manual RESTAURANT TRANSACTIONS CLOSING BAR TAB REQUIRED TO CLOSE BATCH The adding tab function is used to adjust the amount of a bar tab Follow the steps below to edit a bar tab prior to batch closure Display Message Operator Action READY XXX Press the key labeled ADJUST JAN 03 00 MON 12 00P PI P If prompted key in the password the default is 1 2
190. fferent merchant account numbers are assigned optional a one digit number within the terminal If the correct one digit number appears press the middle key to continue processing If the correct one digit number does not appear press either the left or right key until the correct one digit number does appear SALE Key in the cardholder s account number and press ENTER ACCOUNT ENTER EXPIRY DATE MMYY Key in the four digit expiration date using two digits MM YY each for month and year e g 0901 for September 2001 then press ENTER Display Message Operator Action 2002 LinkPoint International Inc 191 L3FRR31 Reference Manual RETAIL TIP TRANSACTIONS ENTER CVV2 INDICATOR Pe ed pE optional 0 BYPASS CVV2 1 CVV2 PRESENT et PI P Alternates w Display Below 2 CVV2 ILLEGIBLE 9 CVV2 NOT ON CARD E BE VISA SALE ENTER CVV2 VALUE P pE optional RECURRING PAYMENT YES NO P E optional PHONE ORDER YES NO PI LI R CARD PRESENT YES NO Pee IMPRINT REQUIRED IF CARD IS PRESENT L P pP 7 E optional If prompted press one of the keys from the list below 0 to bypass CVV2 prompt 1 to enter CVV2 value 2 if CVV2 value is illegible 9 if credit card has no printed CVV2 value 0 to bypass CVV2 prompt 1 to enter CVV2 value 2 if CVV2 value is illegible 9 if credit card has
191. fferent merchant account numbers are assigned optional a one digit number within the terminal If the correct one digit number appears press the middle key to continue processing If the correct one digit number does not appear press either the left or right key until the correct one digit number does appear ITEM VIEW PRINT Press the right key to select PRINT Cede PI P LINE DETAIL SUMMARY Press the left key to select LINE este EP SORT BY Press the left key to select CARD Please wait ITEM CARD OPERID for the report to print when the printing stops press CLEAR to return to the READY message 2002 LinkPoint International Inc 296 L3FRR31 Reference Manual RESTAURANT TRANSACTIONS The finished line item report card will look like this LINE ITEM REPORT Transaction type specification RESTAURANT Customized header up to 6 lines CROSSROADS MEGA MALL 123 MAIN STREET ANYWHERE USA 12345 PHONE XXX XXX XXXX FAX XXX XXX XXXX MERCHANT ID cccseee gt XXXXXXXXXXXXKXKXKK Merchant ID CARD ITEM TRAN ACCT Category headings VISA 002 Card type item number trans type AMEX 003 truncated card number and trans total FDC 001 GRAND TOTAL Batch total 2002 LinkPoint International Inc 297 L3FRR31 Reference Manual RESTAURANT TRANSACTIONS Line Report Server ID This report features a single line of transaction infor
192. follow the procedure on page 249 to add the tip later Key in the guest check number and press ENTER This is an optional prompt Key in approval code previously obtained via voice authorization or through an auth only transaction and press ENTER When the transaction is accepted the printer if available prints a receipt of the transaction Press CLEAR to return to the idle prompt 2002 LinkPoint International Inc 278 L3FRR31 Reference Manual Display Message PRINT CUST COPY TEAR NOW PRESS ENTER Ticket Only Manual Entry Display Message READY XXX JAN 03 00 MON 12 00P ENTER PASSWORD 1 MERCH1 lt optional YES optional TICKET ONLY MUST FIRST RECV AUTH VISA ONLY TICKET ONLY ENTER ACCOUNT TICKET EXPIRY DATE MMYY RESTAURANT TRANSACTIONS Operator Action Please wait for the merchant copy of the receipt to print Tear the receipt copy along the serrated edge of the printer and either press ENTER to print the customer receipt copy or CLEAR to exit the function Operator Action Press the key labeled OFFLINE If prompted key in the password the default is 1 2 3 1 2 3 and press ENTER This prompt is optional In multiple merchant programs the user must choos
193. formation i e transaction P EB type total card type card number entry method approval code tip amount transaction date and time server ID invoice number and item number 2002 LinkPoint International Inc 290 L3FRR31 Reference Manual RESTAURANT TRANSACTIONS Total Review Individual Card Totals The procedures outlined below show how to display card totals information Display Message Operator Action READY XXX Press the key labeled REVIEW JAN 03 00 MON 12 00P F PI EP ENTER PASSWORD If prompted key in the password the default is 1 2 3 1 2 3 and press ENTER This prompt is optional optional 1 In multiple merchant programs the user must choose MERCH1 lt YES gt the correct merchant account to process a transaction The different merchant account numbers are assigned optional a one digit number within the terminal If the correct one digit number appears press the middle key to continue processing If the correct one digit number does not appear press either the left or right key until the correct one digit number does appear ITEM VIEW PRINT Press the middle key to select VIEW 7 P P CARD OPER ID TOTAL Press the left key to select CARD F PI EP _ 1 VISA 2 VISA Purchasing Card 3 MasterCard 2p P BE 4 MasterCard Purchasing Card 5 AMEX 6 Discover 7 Diners Club Carte Blanche 8 JCB 9 FDC 10 Debit and pres
194. ft key to select LINE a PA P SORT BY Press the left key to select ITEM Please wait ITEM CARD OPERID for the report to print when the printing stops press CLEAR to return to the READY message 2002 LinkPoint International Inc 294 L3FRR31 Reference Manual RESTAURANT TRANSACTIONS The finished line item report will look like this LINE ITEM REPORT Transaction type specification RESTAURANT Customized header up to 6 lines CROSSROADS MEGA MALL 123 MAIN STREET ANYWHERE USA 12345 PHONE XXX XXX XXXX FAX XXX XXX XXXX MERCHANT ID 0000 gt XXXXXXXXXXXXXXXX Merchant ID ACCT Category headings Card type item number trans type truncated card number and trans total GRAND TOTAL Batch total 2002 LinkPoint International Inc 295 L3FRR31 Reference Manual RESTAURANT TRANSACTIONS Line Report Card This report contains a single line of transaction data for each individual transaction and is arranged by card type Please follow the procedures below to print this report Display Message Operator Action READY XXX Press the key labeled REVIEW JAN 03 00 MON 12 00P PP P If prompted key in the password the default is 1 2 3 1 2 3 and press ENTER PI P optional 1 In multiple merchant programs the user must choose MERCH1 lt YES gt the correct merchant account to process a transaction The di
195. g stops users can choose to print another report or simply press CLEAR to return to the READY message 2002 LinkPoint International Inc 179 L3FRR31 Reference Manual RETAIL STANDARD KEY OPERATIONS The finished summary report will look like this BATCH SUMMARY REPORT RETAIL STORE CROSSROADS MEGA MALL 123 MAIN STREET ANYWHERE USA 12345 PHONE XXX XXX XXXX FAX XXX XXX XXXX DATE 01 03 00 TIME 12 35 MERCHANT ID CARD ITEM TRAN VISA 001 SALE VISA TOTALS MC 002 SALE MC TOTALS AMEX 003 RTRN AMEX TOTALS GRAND TOTAL 2002 LinkPoint International Inc 180 Transaction type specification Customized header up to 6 lines Report date and time Merchant ID Category headings Card type item number trans type account number card total Batch total L3FRR31 Reference Manual RETAIL STANDARD KEY OPERATIONS Summary Report Operator Totals Display Message Operator Action READY XXX Press the key labeled REVIEW JAN 03 00 MON 12 00P F P P If prompted key in the password the default is 1 2 3 1 2 3 and press ENTER This prompt is optional optional 1 In multiple merchant programs the user must choose MERCH1 lt YES gt the correct merchant account to process a transaction The different merchant account numbers are assigned optional a one digit number within the terminal If the correct one digit num
196. ges to the left The first message is the total amount of the sale The customer should then enter his her PIN on the PIN pad Completing the instructions on the PIN pad the customer should press ENTER Key in the guest check number and press ENTER 2002 LinkPoint International Inc 259 L3FRR31 Reference Manual RESTAURANT TRANSACTIONS PINpad Display PLEASE WAIT ale P P APPROVAL XXXXXX P P Display Message PRINT CUST COPY TEAR NOW PRESS ENTER P P With PINpad 101 1000 or BankPoint Please wait as the terminal communicates with the host computer When the transaction is approved the printer prints a receipt of the transaction Press CLEAR to return to the idle prompt Operator Action Please wait for the merchant copy of the receipt to print Tear the receipt copy along the serrated edge of the printer and either press ENTER to print the customer receipt copy or CLEAR to exit the function Card swipe via the PINpad 201 2000 NOTE Manual entry of debit cards is not allowed Display Message READY XXX JAN 03 00 MON 12 00P F PI EP ENTER PASSWORD F PI EP optional 1 MERCH1 lt YES gt bee P pE optional Operator Action Press the key labeled ATM DEBIT If prompted key in the password the default is 1 2 3 1 2 3 and press ENTER In multiple merchant programs the user must choose the correct merchant account to pro
197. gt P pE optional AUTH ONLY ENTER ACCOUNT F PI P ENTER LAST 4 DIGITS P optional ENTER SERVER ID Ped P P FOOD BEV AMT 0 00 F PI P Display Message Operator Action Press the X key labeled AUTH ONLY If prompted key in the password the default is 1 2 3 1 2 3 and press ENTER In multiple merchant programs the user must choose the correct merchant account to process a transaction The different merchant account numbers are assigned a one digit number within the terminal If the correct one digit number appears press the middle key to continue processing If the correct one digit number does not appear press either the left or right key until the correct one digit number does appear Slide the card through the card reader Key in the last four digits of the account number and press ENTER Key in the server ID and press ENTER Key in the amount to be authorized without the decimal then press ENTER Operator Action 2002 LinkPoint International Inc 270 L3FRR31 Reference Manual RESTAURANT TRANSACTIONS TAX AMOUNT Key in the tax amount and press ENTER 0 00 This is an optional prompt PI E optional TIP AMOUNT Choose one of the following three options 0 00 to add the tip key in the amount and press ENTER if there is no tip press 0 key and press ENTER to add the tip later simply p
198. has been successfully downloaded 2002 LinkPoint International Inc 47 L3FRR31 Reference Manual DOWNLOAD PROCEDURES Direct PC to POS Download for LinkPoint AIO Shortcut To perform a direct PC to POS download using the terminal s default settings follow the steps below The shortcut method can only be performed when an application has been pre downloaded into the terminal A serial cable with a DB 9 female to the PC male connector and 8 pin DIN male connector to the terminal s side RS 232C port such as VeriFone cable part 00446 04 REV E is required Display Message SWIPE CUSTOMER CARD JAN 03 01 WED 12 00P F P P FUNCTION F P EP Enter password F PI EP optional Enter Appl ID L3FRR31 F P EP Enter Terminal ID F P P Direct Download Full Partial F PI P WAITING ON ENQ F PI EP L3FRR31 XXXXX F PI EP Display Message 2002 LinkPoint International Inc 48 Operator Action Press ENTER Press BACKSPACE If prompted key in the password and press ENTER The password may be obtained through the bank ISO or FDRMS Help Desk Press ENTER to accept the current application ID or type in the new application ID and press ENTER Press ENTER to accept the current terminal ID or type in the new terminal ID and press ENTER Select the type of download Press the left key fora full download or press the right key for a p
199. he correct one digit number does not appear press either the left or right key until the correct one digit number does appear ITEM VIEW PRINT Press the left key to select ITEM F P P ENTER ITEM Key in the item number to review and press ENTER or press ENTER for the first selection 2002 LinkPoint International Inc 217 L3FRR31 Reference Manual RETAIL TIP TRANSACTIONS Display Message Operator Action 001 SALE 10 00 Press the left key to see the previous item the PREV NEXT VIEW middle key to choose the next item or press the right key to view the selected item ITEM NUM 008 Press the right key or the left key to scroll lt gt through the transaction information i e P EP transaction type total card type card number entry method approval code tip amount transaction date and time server ID invoice number and item number 2002 LinkPoint International Inc 218 L3FRR31 Reference Manual RETAIL TIP TRANSACTIONS Total Review Card Totals The procedures outlined below show how to display card totals information Display Message Operator Action READY XXX Press the key labeled REVIEW JAN 03 00 MON 12 00P F P P ENTER PASSWORD If prompted key in the password the default is 1 2 3 1 2 3 and press ENTER This prompt is optional optional 1 In multiple merchant programs the
200. he order was received by YES NO phone or press the right key if it was not ey eh P CARD PRESENT Press the left key if the credit card is present YES NO or press the right key if it is not F P IMPRINT REQUIRED If a card is present make an imprint of the card with a IF CARD IS PRESENT manual imprinter Press ENTER to continue 2h P P Key in the operator ID up to four numeric characters and press ENTER or simply press ENTER to skip this field optional SALE AMOUNT Key in the amount of the sale without the decimal and 0 00 press ENTER PP P 2002 LinkPoint International Inc 84 L3FRR31 Reference Manual Display Message TAX AMOUNT oOo a fede P optional INVOICE NUMBER EP optional 0 00 Terminal displays several messages AUTH TKT XXXXXX P P PRINT CUST COPY m gt D Zz O D m 0n o m Z m D P EP optional Call Center Procedures Display Message CALL CENTER ao a Peds P optional Switches to Display Below CALL VOICE CENTER PL EP optional Display Message RETAIL STANDARD KEY OPERATIONS Operator Action Key in the tax amount and press ENTER Key in the invoice number up to eight alphanumeric characters and press ENTER or simply press ENTER to skip this field Please wait the terminal is communi
201. he receipt will look identical 2002 LinkPoint International Inc 88 L3FRR31 Reference Manual RETAIL STANDARD KEY OPERATIONS Credit Card Sale Manual Entry with Direct Marketing AVS prompts The Address Verification Service AVS provides the direct marketing merchant with one measure of security by verifying that the account number presented actually belongs to the individual who is placing the order Card Verification Value CVV2 is a number that appears on the back of the customer s VISA and MasterCard after the account number Requiring this number to be entered during manual entry transactions provides an extra level of fraud protection Display Message Operator Action READY XXX Press the key labeled SALE JAN 03 00 MON 12 00P hc P P ENTER PASSWORD If prompted key in the password the default is 1 2 3 1 2 3 and press ENTER PI P optional 1 In multiple merchant programs the user must choose MERCH1 lt YES gt the correct merchant account to process a transaction J The different merchant account numbers are assigned optional a one digit number within the terminal If the correct one digit number appears press the middle key to continue processing If the correct one digit number does not appear press either the left or right key until the correct one digit number does appear SALE Key in the cardholder s account number and press ENTER ACCOUNT ENTER
202. he terminal ID New local functions a view last three host responses ENTER 4 0 b view last three settled batches ENTER 4 4 c deposit inquiry batch update ENTER 5 0 Local functions now with password protect capability are a change batch number ENTER 4 7 b view last three settled batches ENTER 4 0 c view last three host responses ENTER 4 4 d deposit inquiry batch update ENTER 5 0 At the terminal level debit transactions will follow the same item number sequence as credit card transactions i e item 001 010 etc rather than being tracked printed and displayed as items 999 998 997 etc as was the convention in past application versions Track 2 data is always transmitted to the host on swiped transactions unless track 2 is damaged then track 1 data is sent The name is pulled from track 1 for printing on receipts Check reader functionality for both TeleCheck ECA and Authorization Only check services New Zontalk download parameter CODE that is used to send a banks or merchants unique CODE to the terminal This code will then be used by the application to create the download password within the terminal The password changes periodically Predial capability to reduce transaction time Special dial string codes to enable the terminal to dial out under special circumstances such as multiple terminals on one phone line or multiple phone line systems Sprin
203. her terminals and printers The action of sliding a card through a terminals card reader A type of cord with modular plugs for connecting a device to another device or outlet A device used to perform transactions The transactions are processed by the terminal itself or by a host computer These devices have a display panel keypad card reader and are used to enter transaction information 2002 LinkPoint International Inc 327 L3FRR31 Reference Manual GLOSSARY Ticket Only Track 1 Data Track 2 Data 12 Hour Clock Void A monetary transaction used to initiate a deposit in two situations 1 following an authorization only transaction and 2 to complete a transaction initiated by voice authorization also known as force or post authorization The information stored on track 1 of the card s magnetic stripe includes the cardholder s name account number expiration date and security data American Bankers Association information stored on track 2 of the card s magnetic stripe Includes the cardholders account number expiration date and security data Downloaded feature that allows the display of time in 12 or 24 hour format A monetary transaction used to eliminate a prior current batch sale A receipt is generated to be included with that day s drafts and tickets 2002 LinkPoint International Inc 328 L3FRR31 Reference Manual INDEX AC Adapter Account Numb
204. hin the terminal If the correct one digit number appears press the middle key to continue processing If the correct one digit number does not appear press either the left or right key until the correct one digit number does appear 001 SALE Finalize any untipped items following the procedure 10 00 OK on page 249 TIP ede P P PRINT REPORT Press the left key to print a report or the right YES NO key to skip this step PI P optional Key in the total batch amount and press ENTER Depending on setup this prompt may or may not Pi eI appear optional Terminal displays Please wait while the terminal communicates with the several messages host computer 2002 LinkPoint International Inc 316 L3FRR31 Reference Manual RESTAURANT TRANSACTIONS Display Message Operator Action CLOSE 000000 00 After printing stops press CLEAR to return to the READY message ed P P 2002 LinkPoint International Inc 317 L3FRR31 Reference Manual RESTAURANT TRANSACTIONS The finished batch summary report will look like this BATCH SUMMARY REPORT Transaction type specification RESTAURANT STORE Customized header up to 6 lines CROSSROADS MEGA MALL 123 MAIN STREET ANYWHERE USA 12345 PHONE XXX XXX XXXX FAX XXX XXX XXXX DATE 01 03 00 TIME 12 35 Report date and time MERCHANT ID 00 DQ0OOOOXXXOOOXXKKK Merchant ID CARD ITEM TRAN ACCT TOTAL Catego
205. iFone is a registered trademark of VeriFone Inc Citizen iDP Printers 562 and 3530 are trademarks of CBM Inc Magtek is a registered trademark of Magtek Inc Note This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to part 15 of the FCC Rules These limits are designed to provide a reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at the user s expense Caution Danger of explosion if lithium battery is incorrectly replaced Replace only with the same of equivalent type recommended by the manufacturer Dispose of used batteries according to the manufacturer s instructions TABLE OF CONTENTS INTRODUCTION raaa arainn cetacean areas seein Sa ere ea a eens 1 PYiTON Spe a aay chieuand E loos N R eases 2 PUN DAC ID OVIC SS oat aaa ee aed ted A Mee oe ia hades acne ud eey herds T 2 SOCK CAUCE Get occa E EE raid ede A E AE N AE aed Oana el eens 2 GETTING STAR TE D occas ar r aofa es ods aaar ana Seane ee td ence eeceeeeensoeeamenvnutatnnecceaee 3 Unpacking serrin a a Ea E dang E E 3
206. igit number does not appear press either the left or right key until the correct one digit number does appear SALE Key in the cardholder s account number and press ENTER ACCOUNT ENTER P P VISA Key in the four digit expiration date using two digits SALE EXPIRY DATE MMYY each for month and year e g 0101 for January 2001 then press ENTER ENTER CVV2 Press one of the keys from the list below INDICATOR optional k m i k 0 BYPASS CVV2 0 to bypass CVV2 prompt 1 to enter CVV2 1 CVV2 PRESENT value F P EP 2002 LinkPoint International Inc 83 L3FRR31 Reference Manual RETAIL STANDARD KEY OPERATIONS Display Message Operator Action Alternates w Display Below 2 CVV2 ILLEGIBLE 2 if CVV2 value is illegible 9 if credit card has 9 CVV2 NOT ON CARD no printed CVV2 value ais P EP ENTER CVV2 VALUE If you chose 1 key in the CVV2 number on the back of the credit card and press ENTER F P P RECURRING PAYMENT If the transaction is a recurring transaction press the YES NO left key if not press the right key Pale lle sila NOTE A recurring transaction is one that the merchant repeats on a regular basis such as a charge for a monthly membership fee Choosing this option flags the transaction as a recurring payment only it will not repeat the transaction automatically PHONE ORDER Press the left key if t
207. ile terminal displays this reminder message Key in the cardholder s account number and press ENTER Key in the four digit expiration date using two digits each for month and year e g 0901 for September 2001 then press ENTER If a card is present make an imprint of the card with a manual imprinter Key in the operator ID up to four numeric characters and press ENTER or simply press ENTER to skip this field This is an optional prompt 2002 LinkPoint International Inc 213 L3FRR31 Reference Manual RETAIL TIP TRANSACTIONS Display Message SALE AMOUNT TIP AMOUNT INVOICE NUMBER oO k ren optional APPROVAL CODE ACCEPTED XXX PRINT CUST COPY 0 00 0 00 2 TEAR NOW PRESS ENTER Operator Action Key in the amount of the sale without the decimal then press ENTER Choose one of the following three options to add the tip key in the amount and press ENTER if there is no tip press 0 key and press ENTER to add the tip later simply press ENTER NOTE Please follow the procedure on page 197 to add the tip later Key in the guest check and press ENTER Key in approval code previously obtained via voice authorization or through an authorization only transaction and press ENTER When the transaction is accepted the pri
208. int the open tabs for all server ID s Please wait for the report to print After printing stops users can choose to print another report or simply press CLEAR to return to the READY message 2002 LinkPoint International Inc 313 L3FRR31 Reference Manual RESTAURANT TRANSACTIONS Display Message Operator Action or or ENTER OPER ID Key in the appropriate server ID number and press ENTER After printing stops users can choose to print another report or simply press CLEAR to return to the READY message 2002 LinkPoint International Inc 314 L3FRR31 Reference Manual RESTAURANT TRANSACTIONS The finished open tab detail report will look like this OPEN TAB DETAIL REPORT RETAIL TIP CROSSROADS MEGA MALL 123 MAIN STREET ANYWHERE USA 12345 PHONE XXX XXX XXXX FAX XXX XXX XXXX DATE 01 03 00 TIME 12 00 MERCHANT ID 00 gt XXXXXXXXXXXXXXXX TAB 005 CARD VISA SERVER ID 2 Acct XXXXXXXXXXXXXX EXP DATE 0207 RESP APPROVED XXXXXX AMT 20 00 END OF TABS Transaction type specification Customized header up to 6 lines Merchant ID Item number card type operator ID credit card number expiration date if card was swiped month and day are reversed operator ID response approval code and transaction amount The finished operator ID open tabs report for all servers will look like this SERVER ID 2 OPEN TAB REPORT RESTAURANT STORE
209. inting Item Review The procedures outlined below show how to display detailed transaction information Display Message Operator Action READY XXX Press the key labeled REVIEW JAN 03 00 MON 12 00P Reel ie P P If prompted key in the password the default is 1 2 3 1 2 3 and press ENTER This prompt is optional optional 1 In multiple merchant programs the user must choose MERCH1 lt YES gt the correct merchant account to process a transaction The different merchant account numbers are assigned optional a one digit number within the terminal If the correct one digit number appears press the middle key to continue processing If the correct one digit number does not appear press either the left or right key until the correct one digit number does appear ITEM VIEW PRINT Press the left key to select ITEM F P EP Key in the item number to review and press ENTER or press ENTER for the first selection 001 SALE 10 00 Press the left key to see the previous item the PREV NEXT VIEW middle key to choose the next item or press the right key to view the selected item Display Message Operator Action 2002 LinkPoint International Inc 289 L3FRR31 Reference Manual RESTAURANT TRANSACTIONS ITEM NUM 008 Press the right key or the left key to scroll lt gt through the transaction in
210. ion Food beverage and tax Tip Purchase amount if tip prompt was bypassed Cardholder s signature Cardholder s name Cardholder agreement Custom message Date day and time of transaction Response from host L3FRR31 Reference Manual RETAIL TIP TRANSACTIONS The finished customer copy of the ticket only receipt will look like this TICKET ONLY RECEIPT RESTAURANT CROSSROADS MEGA MALL 123 MAIN STREET ANYWHERE USA 12345 PHONE XXX XXX XXXX FAX XXX XXX XXXX Merch ID XXXXXXXXXXXX0145 Terminal ID XXXX Item 001 VISA TKTO SWIPED Acct XXXXXXXXXXX8740 JOHN DOE Invoice XXXXXXXX OPER ID XXXX APPROVAL CODE XXXXXX FOOD BEV TAX TIP TOTAL AGREE TO PAY THE ABOVE AMOUNT ACCORDING TO CARD ISSUER AGREEMENT MERCHANT AGREEMENT IF RETURN COME AGAIN Date 01 03 00 Day MON Time 11 00A Response ACCEPTED XXX BOTTOM COPY CUSTOMER Transaction type specification Customized header up to 6 lines Truncated merchant ID Terminal ID ltem number card and trans type entry method Truncated card number no expiration date Cardholder s name if card is swiped Invoice number optional operator ID Approval code previously received via call center or authorization only transaction Food beverage and tax Tip Purchase amount if tip prompt was bypassed No cardholder s signature line Cardholder agreeme
211. ion amount PY Blank ine Check customer phone number Check batch number Check transaction number Check customer phone number heck number ace ID heck approval code Oooo ees Special instructions if any centered PY Blank line X Signature line lt Gheck Writers Signatures lt Check Writer s Names DE lt Check Writer s Street gt ee et lt Check Writer s City State ZIP gt a eet i O Questions Call XXXXXXXXXXXX TeleCheck information phone number MERCHANT COPY Receipt copy 2002 LinkPoint International Inc 149 L3FRR31 Reference Manual RETAIL STANDARD KEY OPERATIONS TELECHECK ECA SALE TeleCheck Electronic Check Acceptance allows the terminal to call receive an electronic approval and print a receipt for checks just like for credit cards and debit cards These transactions require a MICR check reader to be attached to the terminal if you do not wish to enter the check MICR information manually Please follow the procedures below to use TeleCheck ECA Display Message Operator Action READY XXX Press the CHECK key JAN 03 00 MON 12 00P P P If prompted key in the password the default is 1 2 3 1 2 3 and press ENTER This prompt is optional optional 1 In multiple merchant programs the user must choose MERCH1 lt YES gt the correct merchant account to process a transaction The different merchant account numbers are assigned optional a
212. ional Inc 199 L3FRR31 Reference Manual RETAIL TIP TRANSACTIONS Display Message Operator Action VISA Key in the operator ID up to four numeric RETURN OP ID characters and press ENTER or simply press ENTER to skip this field optional RETURN AMOUNT Key in the amount of the return without the decimal 0 00 then press ENTER 7 7 ACCEPTED XXX When the transaction is accepted the printer if available prints a receipt of the transaction Press CLEAR to return to the idle prompt PRINT CUST COPY Please wait for the merchant copy of the receipt to TEAR NOW PRESS ENTER print Tear the receipt copy along the serrated edge of the printer and either press ENTER to print the customer receipt copy or CLEAR to exit the function 2002 LinkPoint International Inc 200 L3FRR31 Reference Manual Credit Card Return Manual Display Message READY XXX JAN 03 00 MON 12 00P ENTER PASSWORD 1 MERCH1 lt optional YES optional ENTER ACCOUNT gt RETURN EXPIRY DATE MMYY MM YY IMPRINT REQUIRED IF CARD IS PRESENT optional RETURN AMOUNT T oo kai r 0 00 RETAIL TIP TRANSACTIONS Operator Action Press the key labeled RETURN If
213. ional a one digit number within the terminal If the correct one digit number appears press the middle key to continue processing If the correct one digit number does not appear press either the left or right key until the correct one digit number does appear Telecheck ECA Press the right key Change Sale Other 27 PI P Telecheck ECA Press the left key Review Void Other ale P E Enter the transaction number and press ENTER Batch Seq Just press ENTER to begin with the first transaction in the batch Seq N Chk N Displays the selected transaction Press ENTER to Amount n nn scroll forward in the batch or BACK SPACE to scroll backward in the batch Press CLEAR to return to the idle prompt 2002 LinkPoint International Inc 160 L3FRR31 Reference Manual ECA REPORT Display Message READY XXX JAN 03 00 MON 12 00P ENTER PASSWORD 1 MERCH1 lt optional YES optional gt TELECHECK ECA Change Sale Other TELECHECK ECA Review Void Other TELECHECK ECA Close Report Other Printing RETAIL STANDARD KEY OPERATIONS Operator Action Press the CHECK key If prompted key in the password the default is 1 2 3 1 2 3 and press ENTER This prompt is
214. is field CUSTOMER CODE Key in the customer code up to 17 alphanumeric E characters as provided by the purchasing agent and press ENTER THIS IS A REQUIRED FIELD FOR optional PURCHASING CARDS When the transaction is accepted the printer if available prints a receipt of the transaction After printing stops press CLEAR to return to the READY message PRINT CUST COPY Please wait for the merchant copy of the receipt to TEAR NOW PRESS ENTER print Tear the receipt copy along the serrated edge of the printer and either press ENTER to print the optional customer receipt copy or CLEAR to exit the function Credit Card Return Manual Entry Display Message Operator Action READY XXX Press the key labeled RETURN JAN 03 00 MON 12 00P P P ENTER PASSWORD If prompted key in the password the default is 1 2 3 1 2 3 and press ENTER oT PI P optional 2002 LinkPoint International Inc 113 L3FRR31 Reference Manual RETAIL STANDARD KEY OPERATIONS Display Message Operator Action 1 In multiple merchant programs the user must choose MERCH1 the correct merchant account to process a transaction The different merchant account numbers are assigned optional a one digit number within the terminal If the correct one digit number appears press the middle key to continue processing If the correct one digit nu
215. is VOID RECEIPT RETAIL CROSSROADS MEGA MALL 123 MAIN STREET ANYWHERE USA 12345 PHONE XXX XXX XXXX FAX XXX XXX XXXX MERCHANT ID 00 gt XXXXXXXXXXXXXXXX DEVICE ID nnper XXXX Item 001 VISA SALE SWIPED Acct XXXXXXXXXXXXXX EXP 0109 INVOICE inini XXXX VOIDED SALE X JOHN DOE AGREE TO PAY THE ABOVE AMOUNT ACCORDING TO CARD ISSUER AGREEMENT MERCHANT AGREEMENT IF RETURN COME AGAIN DATE 01 03 00 TIME 12 00P RESPONSE APPROVED XXXXXX M TOP COPY MERCHANT 2002 LinkPoint International Inc 170 Transaction type specification Customized header up to 6 lines Merchant ID Device Terminal ID ltem number card and trans type entry method card number expiration date if swiped month and year are reversed Invoice number optional Voided transaction amount Cardholder s signature Cardholder s name Cardholder agreement Custom message Date and time of transaction Response from host including the CVV2 response code if keyed L3FRR31 Reference Manual RETAIL STANDARD KEY OPERATIONS REVIEW The review function enables the reviewing and printing of transactions stored in the current batch The review function includes a variety of options item review totals review for card and operator ID totals when applicable item detail report and totals reports for card and operator ID totals when applicable Reports can be
216. it is not F P EP IMPRINT REQUIRED If a card is present make an imprint of the card with IF CARD IS PRESENT a manual imprinter Press ENTER to proceed ey P P Key in the operator ID up to four numeric characters and press ENTER or simply press ENTER to skip this field optional 2002 LinkPoint International Inc 90 L3FRR31 Reference Manual Display Message SALE AMOUNT TAX AMOUNT INVOICE NUMBER ORDER NUMBER optional optional AVS ADDRESS AVS ZIP CODE 0 00 0 00 Terminal displays several messages AUTH TKT XXXXX YM PRINT CUST COPY TEAR NOW PRESS ENTER optional RETAIL STANDARD KEY OPERATIONS Operator Action Key in the amount of the sale without the decimal and press ENTER Key in the tax amount and press ENTER Key in the invoice number up to eight alohanumeric characters and press ENTER or simply press ENTER to skip this field Key in order number up to 25 alphanumeric characters press ENTER Key in the customer s numeric address up to five digits and press ENTER For example to enter the address 123 Main St 4 key in 1234 Key in the customer s five or nine digit Zip Code and press ENTER Please wait
217. ked enter the initials and press ENTER ee Vi PI P optional CLERK ID If asked enter the clerk ID and press ENTER oo a oo 21 eP 2 optional 2002 LinkPoint International Inc 147 L3FRR31 Reference Manual RETAIL STANDARD KEY OPERATIONS Display Message Operator Action If asked enter the value and press ENTER ey PI P optional Please wait Keep check 4 deposit When the transaction is approved a new receipt will APPROVED XXXX print Press CLEAR to return to the idle prompt F P P 2002 LinkPoint International Inc 148 L3FRR31 Reference Manual RETAIL STANDARD KEY OPERATIONS 123456789012345678901234567890 Comment Type of receipt bold and centered Transaction time and date centered Merchant ID and Terminal ID DBA Name centered DBA Street Address centered DBA City DBA State DBA ZIP centered lt optional header 1 gt If not spaces centered bold if 20 char or less lt optional header 2 gt If not spaces centered bold if 20 char or less PY Blank line authorize the Merchant to convert my Check customer agreement check and debit my account for the sale amount via draft or Electronic Funds Transfer EFT In the event that my draft or EFT is returned unpaid agree to pay and have my account debited electronically or drafted for an item fee of 2500 plus any applicable taxes Blank line SALE Transaction type bold and centered Transact
218. key to continue processing If the correct one digit number does not appear press either the left or right key until the correct one digit number does appear ENTER SERVER ID Key in the server ID up to four numeric a characters and press ENTER or simply press ENTER to skip this field optional ENTER FOOD BEV AMT Key in the amount of the sale without the decimal and 0 00 press ENTER Pd fe EP CONFIRM AMOUNT Key in the amount of the sale without the decimal 0 00 again then press ENTER E P 2002 LinkPoint International Inc 258 L3FRR31 Reference Manual Display Message TAX AMOUNT optional 0 00 CASH BACK AMOUNT 0 00 TIP AMOUNT SWIPE CARD PINpad Display THANK YOU TOTAL 0 00 ENTER PIN PUSH ENTER INVOICE NUMBER optional 0 00 RESTAURANT TRANSACTIONS Operator Action Key in the tax amount and press ENTER Either key in the cash back amount requested by the customer and press ENTER or simply press ENTER to bypass this prompt Either enter the tip amount and press ENTER or simply press ENTER bypass the prompt Slide card through the terminal card reader With PINpad 101 1000 or BankPoint No operator action as this message flashes No operator action required as the PIN pad scrolls the three display messa
219. l CUSTOMER SWIPES CARD PINpad 201 2000 Display PINpad 201 2000 Display Display Message INVOICE NUMBER PI P optional Terminal displays several messages AUTH TKT XXXXXX Ped P P PRINT CUST COPY TEAR NOW PRESS ENTER F P EP optional RETAIL STANDARD KEY OPERATIONS Instruct the customer to swipe his her ATM debit card through the PIN pad Cardholder Instructions Customer swipes card through the card reader of the PIN pad device Cardholder Instructions No action necessary as these display messages flash The customer should enter his her PIN and push as the two messages to the left alternate on the display panel of the PIN pad device No customer action as these messages display Operator Action Key in the invoice number up to eight digits and press ENTER or simply press ENTER to skip this field Please wait the terminal is communicating with the host computer When the transaction is approved the printer prints a receipt of the transaction After printing stops press CLEAR to return to the READY message Please wait for the merchant copy of the receipt to print Tear the receipt copy along the serrated edge of the printer and either press ENTER to print the customer receipt copy or CLEAR to exit the function 2002 LinkPoint International Inc 109 L3FRR31 Reference Manual RETAIL STANDARD KEY OPERATIONS The finished merchant copy of the AT
220. l 1 In multiple merchant programs the user must choose MERCH1 lt YES gt the correct merchant account to process a transaction The different merchant account numbers are assigned optional a one digit number within the terminal If the correct one digit number appears press the middle key to continue processing If the correct one digit number does not appear press either the left or right key until the correct one digit number does appear ITEM VIEW PRINT Press the middle key to select VIEW Pe eT EP CARD OPERID TOTAL Press the middle key to select OPERID F P P Key in the individual operator s ID number up to four numeric characters and press ENTER or press ENTER to view the total for all operator IDs 2002 LinkPoint International Inc 175 L3FRR31 Reference Manual RETAIL STANDARD KEY OPERATIONS Display Message Operator Action OP 0001 The terminal displays the total for the individual 10 00 PREV ID NEXT ID operator s ID Press the right key to select the next ID or press the left key to select the previous ID or or OP 0001 If ENTER was pressed the terminal displays the grand 10 00 PREV ID NEXT ID total for the first operator After reviewing the operator P E totals press the right key to select the next ID Press CLEAR to return to the READY message 2002 LinkPoint Internationa
221. l Inc 176 L3FRR31 Reference Manual PRINTING REPORTS Line Item Report Display Message JAN 03 00 MON 12 00P ENTER PASSWORD ITEM TOTAL PRINT LINE DETAIL SUMMARY ITEM CARD OPERID RETAIL STANDARD KEY OPERATIONS Operator Action Press the key labeled REVIEW If prompted key in the password the default is 1 2 3 1 2 3 and press ENTER This prompt is optional In multiple merchant programs the user must choose the correct merchant account to process a transaction The different merchant account numbers are assigned a one digit number within the terminal If the correct one digit number appears press the middle key to continue processing If the correct one digit number does not appear press either the left or right key until the correct one digit number does appear Press the right key to select PRINT Press the left key to select LINE Press the left key to select ITEM After printing stops users can choose to print another report or simply press CLEAR to return to the READY message 2002 LinkPoint International Inc 177 L3FRR31 Reference Manual RETAIL STANDARD KEY OPERATIONS The finished item detail report will look like this LINE ITEM REPORT Transaction type specification RETAIL Customized header up to 6 lines CROSSROADS MEGA MALL 123 MAIN STREET ANYWHERE USA 12345 PHONE XXX XXX XXXX FAX XXX XXX XXXX MERCHANT ID
222. l look like this SALE RECEIPT RESTAURANT CROSSROADS MEGA MALL 123 MAIN STREET ANYWHERE USA 12345 PHONE XXX XXX XXXX FAX XXX XXX XXXX MERCHANT ID 0 gt XXXXXXXXXXXXXXXX DEVICE Doniine XXXX Item 001 VISA TAKE OUT SWIPED Acct XXXXXXXXXXXXXX EXP 0112 INVOICE eee XXXX SERVER Disisi XXXX APPROVAL CODE XXXXXX FOOD BEV TAX TIP TOTAL JOHN DOE AGREE TO PAY THE ABOVE AMOUNT ACCORDING TO CARD ISSUER AGREEMENT MERCHANT AGREEMENT IF RETURN COME AGAIN DATE 01 03 00 TIME 12 00P RESPONSE eeeeeeereteeeeee APPROVED XXXXXX TOP COPY MERCHANT 2002 LinkPoint International Inc 247 Transaction type specification Customized header up to 6 lines Non truncated merchant ID Device Terminal ID Item number card and trans type entry method card number expiration date if swiped month and year are reversed Invoice ID optional Server ID optional Approval code Food beverage and tax Tip Total amount Cardholder s signature Cardholder s name if card swiped Cardholder agreement Custom message Date day and time of transaction Response from host Please note that for a completed call center response the transaction type heading will print SALE but the transaction description will print TKTO ticket only L3FRR31 Reference Manual RESTAURANT TRANSACTIONS Th
223. mation for each transaction listed by server ID To print a copy of this report please follow the procedures below Display Message Operator Action READY XXX Press the key labeled REVIEW JAN 03 00 MON 12 00P P P If prompted key in the password the default is 1 2 3 1 2 3 and press ENTER PI P optional 1 In multiple merchant programs the user must choose MERCH1 lt YES gt the correct merchant account to process a transaction The different merchant account numbers are assigned optional a one digit number within the terminal If the correct one digit number appears press the middle key to continue processing If the correct one digit number does not appear press either the left or right key until the correct one digit number does appear ITEM VIEW PRINT Press the right key to select PRINT Cede PI P LINE DETAIL SUMMARY Press the left key to select LINE este EP SORT BY Press the left key to select OPERID Please wait ITEM CARD OPERID for the report to print when the printing stops press CLEAR to return to the READY message 2002 LinkPoint International Inc 298 L3FRR31 Reference Manual RESTAURANT TRANSACTIONS The finished line item report will look like this LINE ITEM REPORT Transaction type specification RESTAURANT Customized header up to 6 lines CROSSROADS MEGA MALL 123 MAIN STREET ANYWHERE
224. mber does not appear press either the left or right key until the correct one digit number does appear RETURN Key in the cardholder s account number and press ENTER ACCOUNT ENTER P P VISA Key in the four digit expiration date using two digits RETURN EXPIRY DATE MMYY each for month and year e g 0101 for January 2001 then press ENTER Key in the operator ID up to four numeric characters and press ENTER or simply press ENTER to skip this field optional RETURN AMOUNT Key in the amount of the return without the decimal 0 00 and press ENTER P EP Key in the tax amount without the decimal then press 0 00 ENTER THIS IS A REQUIRED FIELD FOR P R PURCHASING CARDS Key in the invoice number up to eight digits and press ENTER or simply press ENTER to skip this er eI A field Key in the customer code up to 17 alphanumeric a characters as provided by the purchasing agent and press ENTER THIS IS A REQUIRED FIELD FOR optional PURCHASING CARDS 2002 LinkPoint International Inc 114 L3FRR31 Reference Manual RETAIL STANDARD KEY OPERATIONS Display Message Operator Action When the transaction is approved the printer if available prints a receipt of the transaction After printing stops press CLEAR to return to the READY message If prompted wait for the merchant copy of the receipt TEAR NOW PRES
225. modem answer test RS 232 9600 N 8 1 F P EP Exit diags Press the right key to perform another diagnostics Yes No test or press the left key to exit diags and return to the boot mode main menu Card Reader Test Press 8 Display Message Operator Action Clear to Restart Press the left key to test the card reader s ability to TK1 TK2 TK1 amp 2 read track 1 data F P EP Swipe card To auto scroll right left hold down the key or the key or press CLEAR to end card reader track 1 testing PI PI P Clear to Restart Press the middle key to test the card reader s ability TK1 TK2 TK1 amp 2 to read track 2 data F P P 2002 LinkPoint International Inc 29 L3FRR31 Reference Manual TERMINAL DIAGNOSTICS Display Message Operator Action Swipe Card Swipe card 00 7 P EP Track 1 absent To auto scroll right left hold down the key or the 07 50227271714569 9612 key or press CLEAR to end card reader track 2 testing 7 P EP Clear to Restart Press the right key to test the card reader s ability to TK1 TK2 TK1 amp 2 read both track 1 and track 2 data 7 P EP Swipe Card Swipe card S 00 F P P To auto scroll right left hold down the key or the 0227271714569 9612 key or press CLEAR twice to end card reader track 1 and 2 testing Exit diags Press the right key to perform another diagnostics Yes No test
226. ms that may be encountered and the actions necessary to correct them DISPLAY PANEL MALFUNCTION KEYPAD MALFUNCTION PRINTER MALFUNCTION If the LinkPoint displays incorrect information such as an unreadable message or nothing at all it may have a power problem or be a defective terminal The terminal application may not have been properly loaded Check the display panel If it displays the wrong characters or nothing at all refer to the section Display Panel Malfunction above Press several keys a beep should be heard each time If the beep works make sure the correct data is being entered Check that the printer paper is properly loaded in the printer The printer will not operate unless a roll of paper is correctly installed Check the terminal for signs of power failure Press the CLEAR key and try the operation again an improper command may have been used 2002 LinkPoint International Inc 324 L3FRR31 Reference Manual GLOSSARY AC AC Adapter Account Number Alphanumeric Application ATM Debit Authorization Authorization Only Baud Card Reader Carrier Cash Back Maximum Cash Back Minimum Close host response 2002 LinkPoint International Inc GLOSSARY Alternating Current is used as a primary source of power by AC adapters and power supplies A device that converts AC electrical current to a different DC current so that it can be used by a particular device
227. n authorization only a ticket only transaction must be performed in order to capture and deposit the transaction Authorization Only Card Swipe Display Message Operator Action READY XXX Press the X key labeled AUTH ONLY JAN 03 00 MON 12 00P P P ENTER PASSWORD If prompted key in the password the default is 1 2 3 1 2 3 and press ENTER Cee PI P optional 1 In multiple merchant programs the user must choose MERCH1 lt YES gt the correct merchant account to process a transaction The different merchant account numbers are assigned optional a one digit number within the terminal If the correct one digit number appears press the middle key to continue processing If the correct one digit number does not appear press either the left or right key until the correct one digit number does appear AUTH ONLY Slide the card through the card reader ENTER ACCOUNT P P VISA AUTH ONLY Key in the last four digits of the account number and ENTER LAST 4 DIGITS press ENTER Pl ee R optional Card number will appear please confirm that the card number displayed matches the number printed on the eb abe LPs credit card If the numbers match press ENTER optional 2002 LinkPoint International Inc 118 L3FRR31 Reference Manual Display Message RECURRING PAYMENT YES NO F P P a oOo a oOo 2 optional SALE AMOUNT 0 00
228. n customer receipt copies The following functions and features are also available in the earlier applications Some of them have now been revised or modified An item review feature with the capability of reviewing all transaction details including each transaction s actual date and time The ability to view the terminal totals by card type or individual transaction details by item number The numbering of all captured transactions for easy review A default READY message on line 1 of the display that tracks decrements the number of transactions available in the current batch Six custom header lines for receipts and reports as well as three flexible customer agreement lines and two trailer message lines Easy to read descriptions of the transaction details displayed through item review detail or summary reports The display message on line 1 and line 2 may be customized Pressing CLEAR will cause the line 2 display to alternately display the custom message and the default date time display Operator identification up to four numeric characters for clerks or employees who operate the terminal Host accommodates a two digit ID Pre print does not include the cardholder information for confidentially purposes such information prints only when a transaction is accepted or approved 2002 LinkPoint International Inc 8 L3FRR31 Reference Manual TERMINAL FEATURES The ability to view and enter dial prefix or
229. nal Inc 101 L3FRR31 Reference Manual RETAIL STANDARD KEY OPERATIONS CALL VOICE CENTER are ready to complete the transaction Press ENTER to cont F P P optional When you receive the authorization number by phone key in the number press ENTER and wait for the receipt to print If an authorization number is not issued optional press CLEAR to return to the idle prompt You may then request another card or a different form of payment Please wait for the merchant copy of the receipt to TEAR NOW PRESS ENTER print Tear the receipt copy along the serrated edge of the printer and either press ENTER to print the optional customer receipt copy or CLEAR to exit the function 2002 LinkPoint International Inc 102 L3FRR31 Reference Manual RETAIL STANDARD KEY OPERATIONS The finished merchant copy of the purchasing card sale receipt will look like this SALE RECEIPT RETAIL STORE CROSSROADS MEGA MALL 123 MAIN STREET ANYWHERE USA 12345 PHONE XXX XXX XXXX FAX XXX XXX XXXX MERCHANT ID DEVICE ID Item 001 VISA SALE SWIPED Acct XXXXXXXXXXXXXX EXP 0109 INVOICE OPERATOR ID CUSTOMER CODE SALE TAX TOTAL X JOHN DOE Transaction type specification Customized header up to six lines Merchant ID Terminal ID Item number card and trans type entry method Card number expiration date if swiped month and year are reversed In
230. nd ZIP Y N 1CAPR ECA Custom Field Prompt no default value 1CACT ECA Custom Field Tag default cTag 1CAMM ECA Custom Field Tag min and max length in NNXX format default 0000 TeleCheck Check Service Prompt Options 1CAMP 00000000000 Where O NO and 1 YES the eleven positions correspond to the following eleven TeleCheck prompts and options and are activated when TeleCheck is activated Position Prompt Cash back amount Checkwriter s Social Security number Check Type PERSONAL BUSINESS Billing Control Number prompt 6 Product Code prompt Checkwriter s D O B prompt Checkwriter s ZIP Code prompt 8 Checkwriter s initials prompt 9 Clerk Id prompt Checkwriter s Work Phone prompt preset to 0 for ECA 11 Checkwriters ID Exp Date prompt preset to 0 for ECA 2002 LinkPoint International Inc 62 L3FRR31 Reference Manual DOWNLOAD PARAMETERS Split Dial Authorization Option for American Express and Discover Cards The L8FRR31 application includes an option to permit merchants to obtain authorizations for American Express and Discover cards through those respective hosts directly When the split dial feature is enabled and authorizations are received for American Express or Discover cards the sale receipts will reflect the authorization codes transmitted to the terminal by those hosts not from the FDR host The LinkPoint will then capture a ticket only transacti
231. nds 0 must press CLEAR to return to the idle prompt 1 60 terminal automatically returns to the idle prompt after the set number of seconds KBCLK l i E KBOUT N KEYED L4DIG EJ MASKC Q Q N Disable manual entry of card N YorN Last four digit entry flag Y or N INO Mask Card on receipt Y or N N Mask Expire Date on receipt Y N or N Mask MID on receipt Y or N Merchant ID 022009001234566 MASKE MASKM MIDC N MKEY OPID PABX P Q Q Master Key Location for 1 PINPAD Operator ID enable flag Y or N max length four numeric characters N Prefix required for dialing PAVS Enable AVS Override Y or N PCARD Enable Purchasing Card 2002 LinkPoint International Inc 56 L3FRR31 Reference Manual DOWNLOAD PARAMETERS Default Value Parameter Field Field Description of Field i SN prompts When enabled this flag serves as an override for all card types to the Purchasing Card option It activates Level 2 Purchasing Card prompts a Tax and b Customer Code of Check Receipts to print De eee Prompt for second receipt copy Y or N If using a thermal printer this prompt will be enabled PCHKR N B j PCHKR _ PCPNC 20 Host Primary Close phone 9501324 number If using a SprintNet telephone number key in the letter N ALPHA following the number e g ee o a a R or N PDIAL Q 1 Predia Yor
232. not spaces centered bold if 20 char or less oe a wwe ee TI authorize the Merchant to convert my Check customer agreement check and debit my account for the sale amount via draft or Electronic Funds Transfer EFT In the event that my draft or EFT is returned unpaid agree to pay and have my account debited electronically or drafted for an item fee of 2500 plus any applicable taxes Transaction type bold and centered Transaction amount PY Blank ine Check batch number Check transaction number Check customer phone number Check number Trace ID heck approval code INSTRUCTIONS IF ANY Special instructions if any bold and centered pO Blank line xX Signature line lt Gheck Writers Signatures ff n IOo lt Gheck Writers Names ee ee lt Check Writer s Street gt ae eee lt Check Writer s City State ZIP gt pO O Questions Call XXXXXXXXXXXX TeleCheck information phone number MERCHANT COPY Receipt copy 2002 LinkPoint International Inc 153 L3FRR31 Reference Manual RETAIL STANDARD KEY OPERATIONS ECA CHANGE This procedure allows the user to change the dollar amount on a previously approved check transaction Display Message Operator Action READY XXX Press the CHECK key JAN 03 00 MON 12 00P P P If prompted key in the password the default is 1 2 3 1 2 3 and press ENTER This prompt is optional optional 1 In multiple merchant programs the
233. ns outlined below Display Message Operator Action READY XXX Press ENTER JAN 03 00 MON 12 00P 7 P EP Display Message Operator Action 2002 LinkPoint International Inc 66 L3FRR31 Reference Manual LOCAL FUNCTIONS FUNCTION Key in 4 1 and press ENTER 7 P EP ENTER PASSWORD If prompted key in the password the default is 1 2 3 1 2 3 and press ENTER P RI P optional PRINTER ENABLE Press the left key to enable the printer or press the YES NO right key to disable the printer el P EP CHANGE ACCEPTED Terminal returns to the idle prompt 7 P P ENTER 42 Dial Prefix PABX To enter view or change the current PABX dial prefix that the terminal dials before connecting with the host Display Message Operator Action READY XXX Press ENTER JAN 03 00 MON 12 00P le P EP FUNCTION Key in 4 2 and press ENTER a P EP ENTER PASSWORD If prompted key in the password the default is 1 2 3 1 2 3 and press ENTER a oO a oo 2 optional ENTER DIAL PREFIX Key in the necessary prefix for the terminal to dial out and press ENTER ale P EP 2002 LinkPoint International Inc 67 L3FRR31 Reference Manual LOCAL FUNCTIONS Display Message Operator Action CHANGE ACCEPTED Terminal returns to the idle prompt Display Message Operator Action READY XXX Press ENTER JAN 03 00 MON 12 00P eT P EP FUNCTION Key in
234. nt Custom message Date day and time of transaction Response from host NOTE If the masking parameters are not activated both merchant and customer copies of the receipt will look identical 2002 LinkPoint International Inc 216 L3FRR31 Reference Manual RETAIL TIP TRANSACTIONS REVIEW The review function enables the reviewing and printing of transactions currently stored in the batch The review function includes a variety of options item review totals review for card and operator ID totals when applicable item detail report and totals reports for card and operator ID totals when applicable Reports can be displayed on the LinkPoint display panel or if a printer is available printed VIEW Without Printing Item Review The procedures outlined below show how to display detailed transaction information Display Message Operator Action READY XXX Press the key labeled REVIEW JAN 03 00 MON 12 00P ea TT P If prompted key in the password the default is 1 2 3 1 2 3 and press ENTER This prompt is optional optional 1 In multiple merchant programs the user must choose MERCH1 lt YES gt the correct merchant account to process a transaction The different merchant account numbers are assigned optional a one digit number within the terminal If the correct one digit number appears press the middle key to continue processing If t
235. nt AIO Press 0 Display Message Installed Memory ROM 512K RAM 512K Testing ROM LRC s Installed Memory M 01 D A4 ROM 64 128 192 256 TEST kkk KKK kkk kkk ROM 64 128 192 256 TEST OK OK OK OK ROM 320 384 448 512 TEST kkk kkk kkk kkk ROM 320 384 448 512 TEST OK OK OK OK Testing RAM CRCs optional RAM LOW HIGH TESTCOM1 BANKBANK L P EP optional Operator Action Please wait The terminal begins a ROM Read Only Memory analysis Please wait Terminal displays status and beeps Press CLEAR to end test Please wait Terminal displays status and beeps Press CLEAR to end test Please wait The terminal automatically begins a RAM Random Access Memory analysis This analysis occurs only when no application is downloaded 2002 LinkPoint International Inc 32 L3FRR31 Reference Manual Display Message Operator Action RAM LOW HIGH Please wait TEST OKOK OK PI P optional AIO 4 0 L mm dd yy Press any number key to resume diags testing Press Select Test Number CLEAR to exit diags mode ea P P 2002 LinkPoint International Inc 33 L3FRR31 Reference Manual DOWNLOAD PROCEDURES There are three methods of downloading the application i
236. nt for confirmation and press ENTER If asked enter the product code and press ENTER If asked enter the ID number and press ENTER If asked enter the ID type and press ENTER If asked enter the Social Security number and press ENTER Operator Action If asked enter the D O B mmddyy and press ENTER 2002 LinkPoint International Inc 151 L3FRR31 Reference Manual RETAIL STANDARD KEY OPERATIONS P P optional HOME PHONE NUMBER If asked enter the home phone number and press ENTER PI P optional If asked enter the ZIP code and press ENTER PI P optional If asked enter the initials and press ENTER 2 PI P optional If asked enter the clerk ID and press ENTER ey PI P optional If asked enter the value and press ENTER Regs ie PI P optional Telecheck ECA Please wait DIALING 2 PI Py ECA Sale When the transaction is approved a new receipt will OK print Press CLEAR to return to the idle prompt F P P 2002 LinkPoint International Inc 152 L3FRR31 Reference Manual RETAIL STANDARD KEY OPERATIONS 123456789012345678901234567890 Comment Type of receipt bold and centered Transaction time and date centered Merchant ID and Terminal ID DBA Name centered DBA Street Address centered DBA City DBA State DBA ZIP centered lt optional header 1 gt If not spaces centered bold if 20 char or less lt optional header 2 gt If
237. nter if available prints a receipt of the transaction Press CLEAR to return to the idle prompt Please wait for the merchant copy of the receipt to print Tear the receipt copy along the serrated edge of the printer and either press ENTER to print the customer receipt copy or CLEAR to exit the function 2002 LinkPoint International Inc 214 L3FRR31 Reference Manual RETAIL TIP TRANSACTIONS The finished merchant copy of the ticket only receipt will look like this TICKET ONLY RECEIPT RESTAURANT CROSSROADS MEGA MALL 123 MAIN STREET ANYWHERE USA 12345 PHONE XXX XXX XXXX FAX XXX XXX XXXX Merch ID XXXXXXXXXXXXXXXX Terminal ID XXXX Item 001 VISA TKTO SWIPED Acct XXXXXXXXXXXXXX EXP 09 01 JOHN DOE Invoice XXXXXXXX OPER ID XXXX APPROVAL CODE XXXXXX FOOD BEV TAX TIP JOHN DOE AGREE TO PAY THE ABOVE AMOUNT ACCORDING TO CARD ISSUER AGREEMENT MERCHANT AGREEMENT IF RETURN COME AGAIN Date 01 03 00 Day MON Time 11 00A Response ACCEPTED XXX TOP COPY MERCHANT 2002 LinkPoint International Inc 215 Transaction type specification Customized header up to 6 lines Non truncated merchant ID Terminal ID ltem number card and trans type entry method Card number expiration date Cardholder s name if card is swiped Invoice number optional operator ID Approval code previously received via call center or authorization only transact
238. nternational Inc 116 L3FRR31 Reference Manual RETAIL STANDARD KEY OPERATIONS The finished customer copy of the return receipt will look like this RETURN RECEIPT RETAIL STORE CROSSROADS MEGA MALL 123 MAIN STREET ANYWHERE USA 12345 PHONE XXX XXX XXXX FAX XXX XXX XXXX MERCHANT ID DEVICE ID Item 001 VISA RTRN KEYED Acct XXXXXXXXXXXXXX EXP 0901 INVOICE ID CUSTOMER CODE AVS ADDRESS AVS ZIP CODE RETURN AMOUNT Transaction type specification Customized header up to 6 lines Merchant ID Device Terminal ID ltem number card and trans type entry method card number expiration date Invoice ID optional Customer code required for purchasing card transactions AVS address and zip code Return amount Tax amount required for purchasing TAX card transactions TOTAL Total return amount No cardholder signature line Cardholder agreement AGREE TO PAY THE ABOVE AMOUNT ACCORDING TO CARD ISSUER AGREEMENT MERCHANT AGREEMENT IF RETURN Custom message COME AGAIN Date and time of transaction DATE 01 03 00 TIME 12 05P Response from host Response BOTTOM COPY CUSTOMER NOTE If the masking parameters are not activated both merchant and customer copies of the receipt will look identical 2002 LinkPoint International Inc 117 L3FRR31 Reference Manual RETAIL STANDARD KEY OPERATIONS AUTHORIZATION ONLY After obtaining a
239. nto the LinkPoint 3000 1 remotely via telephone 2 PC to POS and 3 POS to POS Unless an application has been pre downloaded the terminal will initially display the message APP NOT AVAILABLE If a full or a partial download is selected the terminal will prompt the user to enter any missing fields i e application ID and will automatically return to the first empty displaying AP xxxxxxx T xxxxxxx it will display the application ID a comma followed by the terminal ID being downloaded i e L3FRR31 1234567890 Telephone Download for LinkPoint 3000 No application loaded The telephone download requires the use of a remote PC with the software necessary to accept incoming download requests i e Zontalk 2000 Use the following procedures to setup the LinkPoint 3000 terminal for a modem download When the terminal displays APP NOT AVAILABLE on line 1 of the display a FULL download must be initiated Display Message Operator Action App not available Press the middle key to select LOAD Time Load Setup 7 P P Press the right key to select SET PORT Download Set port 7 P EP Select download port Press the left key to select MODEM Modem RS232 L P P Modem settings Press right to select DIAL MODE Baud par Dial Mode FE P P Select dial mode Select the phone line type Press the left key to select Tone Pulse TONE standard or press the right key to select BE
240. number expiration date if swiped month and year are reversed Invoice ID optional AVS address AVS zip code Purchase amount Tax amount optional Total amount No cardholder signature line Cardholder agreement Custom message Date day and time of transaction Response from host terminal authorization number AVS CVV2 response codes and AVS response description Please note that for a completed call center response the transaction type heading will print SALE but the transaction description will print TKTO ticket only NOTE If the masking parameters are not activated both merchant and customer copies of the receipt will look identical 2002 LinkPoint International Inc 95 L3FRR31 Reference Manual RETAIL STANDARD KEY OPERATIONS Sale Purchasing Card Card Swipe Display Message READY XXX JAN 03 00 MON 12 00P P P ENTER PASSWORD a PI P optional 1 MERCH1 lt YES gt L P EP optional 2 PI 7 optional ENTER LAST 4 DIGITS 7 P P RECURRING PAYMENT YES NO F P EP ey PI P optional Operator Action Slide the card through the card reader If prompted key in the password the default is 1 2 3 1 2 3 and press ENTER In multiple merchant programs the user must choose the correct merchant account to process a transaction The different merchant account numbers are assigned a
241. o process a transaction The different merchant account numbers are assigned optional a one digit number within the terminal If the correct one digit number appears press the middle key to continue processing If the correct one digit number does not appear press either the left or right key until the correct one digit number does appear ITEM VIEW PRINT Press the middle key to select VIEW ee P P CARDS OPER ID TOTAL Press the right key to select OPER ID F PI EP Key in the individual operator s ID number up to four numeric characters and press ENTER 7 P P OP 0001 10 00 The terminal displays the total for the individual PREV NEXT operator ID Press the right key to select the next ID or press the left key to select the previous ID 2002 LinkPoint International Inc 220 L3FRR31 Reference Manual RETAIL TIP TRANSACTIONS PRINTING REPORTS Item Detail Report Display Message Operator Action READY XXX Press the key labeled REVIEW JAN 03 00 MON 12 00P F P P ENTER PASSWORD If prompted key in the password the default is 1 2 3 1 2 3 and press ENTER Peel Ee EP optional 1 In multiple merchant programs the user must choose MERCH1 lt YES gt the correct merchant account to process a transaction The different merchant account numbers are assigned optional a one digit number within the t
242. oes not appear press either the left or right key until the correct one digit number does appear TeleCheck Slide the check or press ENTER to enter MICR data SLIDE CHECK manually Kee ee el P lf asked enter the transit number and press ENTER Recess PI P optional ACCOUNT NUMBER If asked enter the account number and press ENTER PI P optional 2002 LinkPoint International Inc 144 L3FRR31 Reference Manual Display Message CHECK NUMBER optional a oo a ao t CHECK TYPE PERSONAL BUSINESS BILLING optional optional a a oo a oo A AMOUNT OF CHECK CONFIRM AMOUNT optional 0 00 0 00 CASH BACK AMOUNT CONFIRM AMOUNT optional optional PRODUCT CODE optional 0 00 2 0 00 2 r oo a ao oo 2 RETAIL STANDARD KEY OPERATIONS Operator Action If asked enter the check number and press ENTER If the check is personal press the left key if it is a business check press the right key If asked enter the B C N and press ENTER Enter the amount of the check and press ENTER If asked enter the amount for confirmation and press ENTER If asked enter the amount for confirmation and press ENTER If asked enter the cash back amount for confirmation and pres
243. oint International Inc 198 L3FRR31 Reference Manual RETAIL TIP TRANSACTIONS RETURN A return is a monetary transaction that is used to reverse a previously settled transaction A return initiates a credit to the cardholder s account Follow the steps below to capture a credit return Credit Card Return Swipe Display Message Operator Action READY XXX Press the key labeled RETURN JAN 03 00 MON 12 00P F PI P If prompted key in the password the default is 1 2 3 1 2 3 and press ENTER This prompt is optional optional 1 In multiple merchant programs the user must choose MERCH1 lt YES gt the correct merchant account to process a transaction The different merchant account numbers are assigned optional a one digit number within the terminal If the correct one digit number appears press the middle key to continue processing If the correct one digit number does not appear press either the left or right key until the correct one digit number does appear RETURN Slide the card through the card reader ENTER ACCOUNT ab PI P ENTER LAST 4 DIGITS Key in the last four digits of the account number and press ENTER F PI P optional Card number will appear please confirm that the card number displayed matches the number printed on the eh PI E credit card If the numbers match press ENTER optional l 2002 LinkPoint Internat
244. ome captured items for deposit to the host 230 L3FRR31 Reference Manual RESTAURANT TRANSACTIONS DINE IN BAR TAB AND TAKE OUT KEY SALE The following procedures are nonmonetary transactions that pre authorize the customer s card for the base amount of the sale plus a customizable 20 for a subsequent gratuity Please see page 249 for adding tip to and finalizing these sales using the key Dine In Swipe Display Message Operator Action READY XXX Slide the card through the card reader JAN 03 00 MON 12 00P F PI EP ENTER PASSWORD If prompted key in the password the default is 1 2 3 1 2 3 and press ENTER F PI EP optional 1 In multiple merchant programs the user must choose MERCH1 lt YES gt the correct merchant account to process a transaction The different merchant account numbers are assigned optional a one digit number within the terminal If the correct one digit number appears press the middle key to continue processing If the correct one digit number does not appear press either the left or right key until the correct one digit number does appear VISA DINE Key in the last four digits of the account number and IN ENTER LAST 4 DIGITS press ENTER Pl 17 optional The swiped card number displays for approximately two seconds AN P P Key in the server ID up to four numeric characters and press ENTER or simply press
245. ompleted call center response the transaction type heading will print SALE but the transaction description will print TKTO ticket only L3FRR31 Reference Manual RETAIL STANDARD KEY OPERATIONS The finished customer copy of the credit card sale receipt will look like this SALE RECEIPT RETAIL CROSSROADS MEGA MALL 123 MAIN STREET ANYWHERE USA 12345 PHONE XXX XXX XXXX FAX XXX XXX XXXX MERCHANT ID DEVICE ID Item 001 VISA SALE SWIPED Acct XXXXXXXXXXXXXX EXP 0109 INVOICE AGREE TO PAY THE ABOVE AMOUNT ACCORDING TO CARD ISSUER AGREEMENT MERCHANT AGREEMENT IF RETURN COME AGAIN DATE 01 03 00 TIME 12 00P RESPONSE BOTTOM COPY CUSTOMER Transaction type specification Customized header up to 6 lines Merchant ID Device Terminal ID ltem number card and trans type entry method card number expiration date if swiped month and year are reversed Invoice number optional Purchase amount Tax optional Total amount No Cardholder signature line Cardholder agreement Custom message Date and time of transaction Response from host including the CVV2 response code if keyed Please note that for a completed call center response the transaction type heading will print SALE but the transaction description will print TKTO ticket only NOTE If the masking parameters are not activated both merchant and customer copies of t
246. ompt Pea PI P optional ACCEPTED XXX When the transaction is accepted the printer if available prints a receipt of the transaction Press CLEAR to return to the idle prompt PRINT CUST COPY Please wait for the merchant copy of the receipt to TEAR NOW PRESS ENTER print Tear the receipt copy along the serrated edge of the printer and either press ENTER to print the customer receipt copy or CLEAR to exit the function Credit Card Return Manual Entry Display Message Operator Action READY XXX Press the key labeled RETURN JAN 03 00 MON 12 00P F PI EP ENTER PASSWORD If prompted key in the password the default is 1 2 3 1 2 3 and press ENTER eal P P optional 1 In multiple merchant programs the user must choose MERCH1 lt YES gt the correct merchant account to process a transaction The different merchant account numbers are assigned optional a one digit number within the terminal If the correct one digit number appears press the middle key to continue processing If the correct one digit number does not appear press either the left or right key until the correct one digit number does appear 2002 LinkPoint International Inc 266 L3FRR31 Reference Manual Display Message RETURN ENTER ACCOUNT VISA RETURN EXPIRY DATE MMYY IMPRINT REQUIRED IF CARD IS PRESENT
247. ompt is optional optional 1 In multiple merchant programs the user must choose MERCH1 lt YES gt the correct merchant account to process a transaction The different merchant account numbers are assigned optional a one digit number within the terminal If the correct one digit number appears press the middle key to continue processing If the correct one digit number does not appear press either the left or right key until the correct one digit number does appear SALE Key in the cardholder s account number and press ENTER ACCOUNT ENTER P P VISA Key in the four digit expiration date using two digits SALE EXPIRY DATE MMYY each for month and year e g 0101 for January 2001 then press ENTER ENTER CVV2 Press one of the keys from the list below INDICATOR optional k m i k 0 BYPASS CVV2 0 to bypass CVV2 prompt 1 to enter CVV2 1 CVV2 PRESENT value F P EP 2002 LinkPoint International Inc 99 L3FRR31 Reference Manual RETAIL STANDARD KEY OPERATIONS Alternates w Display Below 2 CVV2 ILLEGIBLE 2 if CVV2 value is illegible 9 if credit card has 9 CVV2 NOT ON CARD no printed CVV2 value F P ENTER CVV2 VALUE If you chose 1 key in the CVV2 number on the back of the credit card and press ENTER F P EP RECURRING PAYMENT If the payment is a regular or recurring payment YES NO press the left
248. on for deposit during batch closure The FDR host will then transmit the electronically captured items to the respective hosts American Express and Discover are then normally responsible for merchant payment Merchants should contact their respective sales representative or service provider for further details regarding participation in this program e AXOPT Amex Split Dial Y or N e AXPPN Amex Secondary Phone Number e AXTID Amex Split Dial Terminal ID The required format for FDR applications is F1nnnnnnnnnn where the n s represent the merchant s SE number e DSOPT Discover Split Dial Y or N e DSPPN Discover Primary Phone Number e DSTID Discover Split Dial Terminal ID This must be obtained directly from Discover NOVUS SprintNet In addition to the existing 800 and 950 access phone numbers the L3FRR31 application also accommodates the use of SprintNet local access numbers When using SprintNet phone numbers the required login code N ALPHA must also be programmed into the phone number fields directly after the phone number itself The N code must not be placed into the dial prefix or suffix fields This affects the following parameters PCPNC Host Primary Close Phone Number e g 9501324N PPNC Host Primary Phone Number e g 9501324N SCPNC Host Secondary Close Phone Number e g 18002289074N SPNC Host Secondary Phone Number e g 18002289074N 2002
249. one digit number within the terminal If the correct one digit number appears press the middle key to continue processing If the correct one digit number does not appear press either the left or right key until the correct one digit number does appear Card number will appear please confirm that the card number displayed matches the number printed on the credit card If the numbers match press ENTER Key in the last four digits of the account number and press ENTER If the payment is a regular or recurring payment press the left key if not press the right key NOTE A recurring transaction is one that the merchant repeats on a regular basis such as a charge for a monthly membership fee Choosing this option flags the transaction as a recurring payment only it will not repeat the transaction automatically Key in the operator ID up to four numeric characters and press ENTER or simply press ENTER to skip this field 2002 LinkPoint International Inc 96 L3FRR31 Reference Manual Display Message SALE AMOUNT CONFIRM AMOUNT TAX AMOUNT INVOICE NUMBER CUSTOMER CODE optional 0 00 0 00 0 00 II Terminal displays several messages AUTH TKT XXXXXX PRINT CUST COPY TEAR NOW PRESS ENTER optional
250. onse from host L3FRR31 Reference Manual RESTAURANT TRANSACTIONS The customer copy of the open bar tab receipt will look like this OPEN TAB RECEIPT THIS TRANSACTION IS NOT A COMPLETE SALE RESTAURANT CROSSROADS MEGA MALL 123 MAIN STREET ANYWHERE USA 12345 PHONE XXX XXX XXXX FAX XXX XXX XXXX MERCHANT ID 000 gt XXXXXXXXXX0001 DEVICE ID annens XXXX Item 001 VISA AUTH SWIPED Acct XXXXXXXXXX8741 SERVER ID XXXX Pre auth amount FOOD BEV TAX TIP TOTAL AGREE TO PAY THE ABOVE AMOUNT ACCORDING TO CARD ISSUER AGREEMENT MERCHANT AGREEMENT IF RETURN COME AGAIN DATE 01 03 00 TIME 12 00P RESPONSE APPROVED XXXXXX BOTTOM COPY CUSTOMER Transaction type specification Customized header up to 6 lines Truncated customer ID Device Terminal ID Item number card and trans type entry method truncated card number no expiration date Server ID optional Pre authorized amount Food beverage and tax Tip Total amount No cardholder signature line Cardholder agreement Custom message Date day and time of transaction Response from host NOTE If the masking parameters are not activated both merchant and customer copies of the receipt will look identical 2002 LinkPoint International Inc 246 L3FRR31 Reference Manual RESTAURANT TRANSACTIONS The finished merchant copy of the take out receipt wil
251. option flags the transaction as a recurring payment only it will not repeat the transaction automatically 2002 LinkPoint International Inc 134 L3FRR31 Reference Manual Display Message PHONE ORDER YES NO ed EP CARD PRESENT YES NO F P EP IMPRINT REQUIRED IF CARD IS PRESENT P P P P optional SALE AMOUNT 0 00 P P CONFIRM AMOUNT 0 00 F P P TAX AMOUNT 0 00 2 optional oOo a ao INVOICE NUMBER F EP optional CUSTOMER CODE ad PI P optional RETAIL STANDARD KEY OPERATIONS Operator Action Press the left key if the order was received by phone or press the right key if it was not Press the left key if the credit card is present or press the right key if it is not If a card is present make an imprint of the card with a manual imprinter Press ENTER to proceed Key in the operator ID up to four numeric characters and press ENTER or simply press ENTER to skip this field Key in the amount of the sale without the decimal and press ENTER Key in the amount of the sale again without the decimal and press ENTER Key in the tax amount without the decimal then press ENTER THIS IS A REQUIRED FIELD FOR PURCHASING CARDS Key in the invoice number up to eight alohanumeric characters and press ENTER or simply press ENTER to skip this field Key in the customer code up to 17
252. optional In multiple merchant programs the user must choose the correct merchant account to process a transaction The different merchant account numbers are assigned a one digit number within the terminal If the correct one digit number appears press the middle key to continue processing If the correct one digit number does not appear press either the left or right key until the correct one digit number does appear Press the right key Press the right key Press the center key Please wait for the report to print 2002 LinkPoint International Inc 161 L3FRR31 Reference Manual RETAIL STANDARD KEY OPERATIONS 123456789012345678901234567890 Comment REPORT Type of receipt bold and centered TIME hh mm DATE mm dd yy Time and date report was printed centered MER XXXXXXX TERM XXX Merchant ID and Terminal ID lt DBA Name gt DBA Name centered lt DBA street address gt DBA Street Address centered DBA city state and zip DBA City DBA State DBA ZIP centered lt optional header 1 gt If not spaces centered bold if 20 char or less lt optional header 2 gt If not spaces centered bold if 20 char or less Blank line Batch number information Date and time current batch was opened Blank line BATCH XXX OPENED DATE XX XX XX TIME XX XX TRANS TYPE CHECK CLERK AMOUNT APPROVAL Report headings XXX ELECTRONIC Transaction number type check number X XX dolla
253. p and total amounts L3FRR31 Reference Manual RESTAURANT TRANSACTIONS The finished tip detail report for an individual server will look like this SERVER ID 2 REPORT RESTAURANT STORE CROSSROADS MEGA MALL 123 MAIN STREET ANYWHERE USA 12345 PHONE XXX XXX XXXX FAX XXX XXX XXXX DATE 01 03 00 TIME 12 50 MERCHANT ID CREDIT RECORDS ITEM ACCT TRAN TIP TOTAL 002 5 8974 SALE 20 00 250 00 CARD TOTAL 20 00 250 00 DEBIT RECORDS ITEM ACCT TRAN TIP TOTAL DEBIT TOTAL 0 00 20 00 TIPS RECEIVED BY SERVER 2 X 2002 LinkPoint International Inc 311 Transaction type specification Customized header up to 6 lines Report date and time Merchant ID Category headings Item number account number trans type tip and total amounts Credit card total Category headings Item number account number trans type tip and total amounts Debit card total Tip total Operator signature line L3FRR31 Reference Manual RESTAURANT TRANSACTIONS The finished server totals report will look like this SERVER TOTALS REPORT Transaction type specification RESTAURANT Customized header up to 6 lines CROSSROADS MEGA MALL 123 MAIN STREET ANYWHERE USA 12345 PHONE XXX XXX XXXX FAX XXX XXX XXXX DATE 01 03 00 TIME 12 50 Report date and time MERCHANT ID ccccceeees gt XXXXXXXXXXXXXKKK Merchant ID SERVERID TRANS TIP TOTAL Ca
254. pad allows users to select transaction types and information A B cC offs E em La LA LA Ce a ee porer coos N EIE b E s war Y rT b Huper CELE N Ro E e P R T E T a v T H a L bal o F F L I N E A D J T e Lg e AE ww a Ro m 125 u R Hea daa i Terminal Keypad Figure 13 As Figure 8 illustrates the LinkPoint 3000 terminal keypad has 30 keys that can be used to select numbers or letters choose functions or enter data During transactions the number keys and the soft keys are used to respond to prompts or to enter alphanumeric data Entering Alphanumeric Data from the Keypad The LinkPoint keypad has 30 keys that can be used to enter as many as 47 different alphanumeric characters please see chart on next page To enter numbers and special characters i e simply press the appropriate key Alpha characters can be entered in one of two modes single or locked The single mode is selected by pressing the ALPHA key once followed by the corresponding character key For example to enter the letter A press ALPHA VOID and A will display The locked mode is selected by pressing the ALPHA key twice followed by the corresponding character keys For example to enter the word LINKPOINT press ALPHA ALPHA 2 REVIEW 1 5 4 REVIEW H 8 and LINKPOINT will appear
255. play Message READY XXX JAN 03 00 MON 12 00P ENTER PASSWORD optional 1 MERCH1 lt YES L E optional TICKET ONLY MUST FIRST RECV AUTH VISA TICKET ONLY ENTER ACCOUNT TICKET ONLY r ki m i gt EXPIRY DATE MMYY RECURRING PAYMENT YES NO Operator Action Press the key labeled OFFLINE If prompted key in the password the default is 1 2 3 1 2 3 and press ENTER This prompt is optional In multiple merchant programs the user must choose the correct merchant account to process a transaction The different merchant account numbers are assigned a one digit number within the terminal If the correct one digit number appears press the middle key to continue processing If the correct one digit number does not appear press either the left or right key until the correct one digit number does appear Please wait a few seconds while terminal displays this reminder message Key in the cardholder s account number and press ENTER Key in the four digit expiration date using two digits each for month and year e g 0101 for January 2001 then press ENTER If the payment is a regular or recurring payment press the left key if not press the right key NOTE A recurring transaction is one that the m
256. py of a captured transaction before the batch is closed This feature cannot be used to reprint an authorization only transaction Display Message Operator Action READY XXX Press the key labeled PRINT JAN 03 00 MON 12 00P Pd eT P ENTER PASSWORD If prompted key in the password the default is 1 2 3 1 2 3 and press ENTER PI EP optional 1 In multiple merchant programs the user must choose MERCH1 lt YES gt the correct merchant account to process a transaction The different merchant account numbers are assigned optional a one digit number within the terminal If the correct one digit number appears press the middle key to continue processing If the correct one digit number does not appear press either the left or right key until the correct one digit number does appear REPRINT ENTER ITEM Key in the item number to print a duplicate receipt and press ENTER a P P DUPLICATE Press the right key to reprint the merchant copy MERCH CUST or the left key to reprint the customer copy eds PI P optional If prompted key in the password the default is 1 2 3 1 2 3 and press ENTER This prompt is optional optional 2002 LinkPoint International Inc 287 L3FRR31 Reference Manual RESTAURANT TRANSACTIONS A duplicate merchant copy of the receipt will look like this SALE RECEIPT RESTAURANT CROSSROADS MEGA MALL 1
257. r Action 2002 LinkPoint International Inc 232 L3FRR31 Reference Manual Alternates w Display Below CALL VOICE CENTER Press ENTER to cont L P EP optional AUTH CODE F EP optional PRINT CUST COPY TEAR NOW PRESS ENTER F PI EP optional RESTAURANT TRANSACTIONS After receiving the authorization number from the voice authorization center press ENTER when you are ready to complete the transaction When you receive the authorization number by phone key in the number press ENTER and wait for the receipt to print If an authorization number is not issued press CLEAR to return to the idle prompt You may then request another card or a different form of payment Please wait for the merchant copy of the receipt to print Tear the receipt copy along the serrated edge of the printer and either press ENTER to print the customer receipt copy or CLEAR to exit the function 2002 LinkPoint International Inc 233 L3FRR31 Reference Manual RESTAURANT TRANSACTIONS Open Bar Tab Swipe Display Message Operator Action READY XXX Press the key labeled SALE JAN 03 00 MON 12 00P Ped P P ENTER PASSWORD If prompted key in the password the default is 1 2 3 1 2 8 and press ENTER ee Ses optional 1 In multiple merchant programs the user must choose MERCH1 lt YES gt the correct merchant account to process a transaction The different merchan
258. r N xX X Cerner Host Primary Phone Number TeleCheck Authorization Only rT Host Secondary Phone Number ECA Check Reader 001 001 Magtek Mini MICR 002 Encheck3000 003 IVI TeleCheck ECA Host Modem 1200 Speed 20 TeleCheck ECA Approval 18003662425 Questions Phone 20 TeleCheck ECA Denial 18006979263 Questions Phone X TeleCheck ECA Return 0000 Check Fee W A N T FLEX1 X Receipt flex prompt line 1 1 AGREE TO PAY below signature line ABOVE AMOUNT ACCORDING below signature line AGREEMENT FLEX3 X Receipt flex prompt line 3 MERCHANT below signature line AGREEMENT IF RETURN KA Enable Restaurant N Retail A H1 Header line 1 ed DWKEY ECAAP ECAAS ECACR 2002 LinkPoint International Inc 55 L3FRR31 Reference Manual DOWNLOAD PARAMETERS Parameter Field Field Description of Field Default Value Type Length f H2 X H3 X IDLE1 X Custom Idle Prompt for N A display line 1 this parameter overrides the READY XXX default display IDLE2 X Custom Idle Prompt for display line 2 this parameter overrides the date time prompt pressing CLEAR will allow the user to toggle between the custom line 2 display and the date time Invoice number enable flag Y N or N When enabled this flag serves as an override for all card types to the invoice number option within the account range options 15 Keyboard beep Y or N 2 Keyboard time out O to 60 seco
259. r a client Display Message Operator Action SWIPE CUSTOMER CARD Press ENTER JAN 03 01 WED 12 00P PI P Display Message Operator Action FUNCTION Press BACKSPACE 7 P P 2002 LinkPoint International Inc 44 L3FRR31 Reference Manual Enter password optional i Enter phone number Enter Appl ID L3FRR31 Enter Terminal ID Modem Download Full Partial WAITING ON ENQ CONNECTED 1200 L3FRR31 XXXXX L3FRR31 XXXXX SWIPE CUSTOMER CARD JAN 03 01 WED 12 00P DOWNLOAD PROCEDURES If prompted key in the password and press ENTER The password may be obtained through the bank ISO or FDRMS Help Desk Press ENTER to accept the current telephone number or key in the new telephone number and press ENTER Press ENTER to accept the current application ID or type in the new application ID and press ENTER Press ENTER to accept the current terminal ID or type in the new terminal ID and press ENTER Select the type of download Press the left key fora full download or press the right key for a partial download Please wait Please wait Please wait the download will last approximately 12 14 minutes for a full download and 1 2 minutes for
260. r amount approval code TRACE Trace ID Blank line TOTAL ECA TRANSACTIONS X SETTLEMENT AMOUNT X XX REPORT PRINTED ae DATE XX XX XX_ TIME XX XX Date and time report was printed otal number of check transactions in batch otal batch amount 4 2002 LinkPoint International Inc 162 L3FRR31 Reference Manual ECA CLOSE RETAIL STANDARD KEY OPERATIONS This transaction closes or settles the ECA batch of check transactions Display Message READY XXX JAN 03 00 MON 12 00P ENTER PASSWORD 1 MERCH1 lt optional YES optional gt Telecheck ECA Change Sale Other Telecheck ECA Review Void Other Telecheck ECA Close Report Other Printing SETTLEMENT AMOUNT X XX Operator Action Press the CHECK key If prompted key in the password the default is 1 2 3 1 2 3 and press ENTER This prompt is optional In multiple merchant programs the user must choose the correct merchant account to process a transaction The different merchant account numbers are assigned a one digit number within the terminal If the correct one digit number appears press the middle key to continue processing If the correct one digit number does not appear press either the left or right key
261. ress ENTER NOTE Please follow the procedure on page 249 to add the tip later INVOICE NUMBER Key in the guest check number and press ENTER This is an optional prompt Pa PI P optional PLEASE WAIT Please wait as the terminal communicates with the host computer P P When the authorization is accepted the printer if available prints a receipt of the transaction Press CLEAR to return to the idle prompt Please wait for the merchant copy of the receipt to TEAR NOW PRESS ENTER print Tear the receipt copy along the serrated edge of the printer and either press ENTER to print the customer receipt copy or CLEAR to exit the function Card Verification Value 2 Response Codes CVV2 Match No CVV2 Match P CVv2Value Not Processed o o y NOTE Codes only appear on VISA transactions 2002 LinkPoint International Inc 271 L3FRR31 Reference Manual RESTAURANT TRANSACTIONS Authorization Only Manual Entry with Card Verification Value The Card Verification Value CVV2 and the Card Validation Code CVC2 is a three or more digit number that immediately follows the account number normally printed on the signature panel on the back of the VISA and MasterCard Requiring this number to be entered during manual entry transactions provides an extra level of fraud protection Display Message Operator Action READY XXX Press the X key labeled AUTH ONLY JA
262. ry Base SA stand alone The Base SA download function enables the loading of any software application that operates independently in most cases this will be a full featured credit debit card application It is the download that is performed first on any terminal with no application available This function also permits the loading of a base or control application which is required in order to add support applications in the future Sup support The support application akin to an applet download function enables the loading of add on software applications or modules that rely on the base application as the control software Support applications must be downloaded after the download of the designated base application For example support applications can add such features as a check guarantee service loyalty card processing or EBT Debit capability to the base application Lib library The library application enables the download of common or shared code that can exist within the base and the support applications in the same terminal This optional function is designed to make the operation of multiple applications more efficient Telephone Download for LinkPoint AlO No application loaded The telephone download requires the use of a remote PC with the software necessary to accept incoming download requests i e Zontalk 2000 Follow the procedures outlined below to setup the LinkPoint AlO terminal for a modem download
263. ry headings VISA 001 SALE Card type item number trans type VISA TOTALS account number card total MC 002 SALE MC TOTALS AMEX 003 RTRN AMEX TOTALS GRAND TOTAL i Batch total The completed batch receipt will look like this BATCH CLOSED DATE 01 03 00 TIME 11 00P Date and time of close MERCH ID XXXXXXXXXXXXXX Merchant ID ITEMS XXX Total number of items in batch RESP CLOSE 00000 00 Response from host total dollar amount of transactions in batch 2002 LinkPoint International Inc 318 L3FRR31 Reference Manual APPENDIX A PROMPTS ERROR MESSAGES AND TROUBLESHOOTING APPENDIX A PROMPTS ERROR MESSAGES AND TROUBLESHOOTING This appendix explains the meaning of the different terminal prompts ABORT TRANSACTION Message displays either when the user cancels a transaction during processing or when terminal is unable to reach the host computer to complete a transaction ALREADY VOIDED The selected item in the batch was already voided APPROVAL CODE This message prompts for the entry of the authorization code during a ticket only transaction Enter the authorization code received earlier to continue with the transaction BAD ACCOUNT Either a card has been swiped or an account number NUMBER entered that the terminal is not programmed to accept Try the transaction again or ask for another form of payment BATCH SUMMARY Displays during the printing of a report that lists individual bank
264. s ENTER If asked enter the product code and press ENTER 2002 LinkPoint International Inc 145 L3FRR31 Reference Manual RETAIL STANDARD KEY OPERATIONS Display Message Operator Action SWIPE ID If asked swipe the DL or press ENTER to enter Manually PI P optional If asked enter the ID type and press ENTER PI P optional ID If asked enter the ID number and press ENTER ea PI P optional If asked enter the second ID type and press ENTER Ped PI P optional ID If asked enter the second ID number and press ENTER eK P optional D O B If asked enter the D O B mmddyy or mmddyyyy and press ENTER ft PI P optional NAME If asked enter the name and press ENTER le P P optional HOME PHONE NUMBER If asked enter the home phone number and press ENTER PI P optional 2002 LinkPoint International Inc 146 L3FRR31 Reference Manual RETAIL STANDARD KEY OPERATIONS Display Message Operator Action WORK PHONE If asked enter the work phone number and press ENTER PI P optional If asked enter the address and press ENTER PI P optional CITY If asked enter the city and press ENTER PI P optional If asked enter the state code and press ENTER 27 PI P optional If asked enter the ZIP code and press ENTER Pe PI P optional If asked enter the expiration date and press ENTER ee P optional If as
265. s ENTER L P P Direct Download Select the type of download Press the left key for a Full Partial full download or press the right key for a partial download Poh P EP Fence ceens Please wait L3FRR31 XXXXX F P EP CLEAR to resume Press CLEAR to allow the program to finish loading Time Load Setup L P P POS to POS for LinkPoint 3000 Master Slave Download The POS to POS download transfers all application code data date time and transaction data from the master terminal to the slave terminal Therefore it is important to ensure the integrity of the master device This includes ensuring that a there are no transactions in the master b all parameters are the default settings c the date time and hardware settings are correct To perform a POS to POS download connect one end of a standard VeriFone 8 pin DIN back to back download cable p n 00490 00 REV C to the master terminals RS232 port and the opposite end to the RS232 port of the slave terminal Follow the steps below to setup the master and slave terminals for a POS to POS download 2002 LinkPoint International Inc 40 L3FRR31 Reference Manual DOWNLOAD PROCEDURES Master Display Master Action Slave Display Slave Action READY XXX Press 6 App not available Press 6 JAN 03 00 MON 12 00P Time Load Setup eds P EP P P Enter Password If prompted key in the password and
266. s ENTER to view the batch total for that card type only To view the total batch amount please use the procedure on page 293 MASTERCARD 10 00 The terminal displays the totals for the selected card F PI P 2002 LinkPoint International Inc 291 L3FRR31 Reference Manual RESTAURANT TRANSACTIONS Total Review Server Totals The server ID totals can be viewed by following the procedures outlined below Display Message Operator Action READY XXX Press the key labeled REVIEW JAN 03 00 MON 12 00P a P P ENTER PASSWORD If prompted key in the password the default is 1 2 3 1 2 3 and press ENTER This prompt is optional optional 1 In multiple merchant programs the user must choose MERCH1 lt YES gt the correct merchant account to process a transaction The different merchant account numbers are assigned optional a one digit number within the terminal If the correct one digit number appears press the middle key to continue processing If the correct one digit number does not appear press either the left or right key until the correct one digit number does appear ITEM VIEW PRINT Press the middle key to select VIEW 2 PI P CARDS OPER ID TOTAL Press the right key to select OPER ID P P Key in the individual server ID number up to four numeric characters and press ENTER F P P OP 0001 10 00 The terminal di
267. s type entry method card number expiration date if swiped month and year are reversed Invoice number optional server ID optional Sale amount Tip Total amount Cardholder s signature Cardholder s name if swiped Cardholder agreement Custom message Date and time of transaction Response from host including the CVV2 response code if keyed L3FRR31 Reference Manual RETAIL TIP TRANSACTIONS The finished customer copy of the retail sale receipt will look like this SALE RECEIPT RETAIL TIP CROSSROADS MEGA MALL 123 MAIN STREET ANYWHERE USA 12345 PHONE XXX XXX XXXX FAX XXX XXX XXXX MERCHANT ID 0 XXXXXXXXXXXX857 1 DEVICE MD rrinin XXXX Item 001 VISA SALE SWIPED Acct XXXXXXXXXX0100 INVOICE ID 0 eee XXXX SERVER ID SALE TIP TOTAL AGREE TO PAY THE ABOVE AMOUNT ACCORDING TO CARD ISSUER AGREEMENT MERCHANT AGREEMENT IF RETURN COME AGAIN DATE 01 03 00 TIME 12 00P RESPONSE ossessi APPROVED XXXXXX M BOTTOM COPY CUSTOMER Transaction type specification Customized header up to 6 lines Truncated merchant ID Device Terminal ID ltem number card and trans type entry method truncated card number no expiration date Invoice number optional server ID optional Sale amount Tip Total amount No cardholder s signature line Cardholder agreement Custom message Date an
268. s are assigned optional a one digit number within the terminal If the correct one digit number appears press the middle key to continue processing If the correct one digit number does not appear press either the left or right key until the correct one digit number does appear VOID ENTER ITEM Key in the item number displayed on the receipt or found in the item review and press ENTER or press P BE ENTER for the first item 001 SALE 10 00 The first line displays the item number the VOID NEXT transaction type and the dollar amount Press either the middle key to void the displayed item Alternates w Display Below number or the left key to enter a new item number by returning to the previous screen Void Item 001 Press Press ENTER to confirm the void ENTER TO CONFIRM P P Item 001 UPDATED Please wait for the merchant copy of the receipt to print P P 2002 LinkPoint International Inc 168 L3FRR31 Reference Manual RETAIL STANDARD KEY OPERATIONS Display Message Operator Action PRINT CUST COPY Tear the receipt copy along the serrated edge of the TEAR NOW PRESS ENTER printer and either press ENTER to print the customer receipt copy or CLEAR to exit the function 2002 LinkPoint International Inc 169 L3FRR31 Reference Manual RETAIL STANDARD KEY OPERATIONS The finished merchant copy of the void receipt will look like th
269. s is an optional prompt Key in the amount without the decimal and press ENTER For bar tabs be sure to estimate the authorization amount according to restaurant policy Key in the tax amount and press ENTER Choose one of the following three options to add the tip key in the amount and press ENTER if there is no tip press 0 key and press ENTER to add the tip later simply press ENTER NOTE Please follow the procedure on page 249 to add the tip later Key in the amount of the sale without the decimal again then press ENTER Operator Action 2002 LinkPoint International Inc 240 L3FRR31 Reference Manual RESTAURANT TRANSACTIONS INVOICE NUMBER optional PLEASE WAIT AUTH TKT XXXXXX X PRINT CUST COPY TEAR NOW PRESS ENTER Call Center Procedures Display Message CALL CENTER Switches to Display Below optional oo k CALL VOICE CENTER Alternates w Display Below optional CALL VOICE CENTER Press ENTER to cont optional Key in the guest check number and press ENTER This is an optional prompt Please wait as the terminal communicates with the host computer When the transaction is approved the printer if available prints a receipt of the transaction and the terminal displays
270. s successfully cleared Time Load Setup PI P 2002 LinkPoint International Inc 23 L3FRR31 Reference Manual TERMINAL DIAGNOSTICS TERMINAL DIAGNOSTICS The LinkPoint diagnostics tests the different hardware components of the terminal Follow the procedures outlined below to initiate the diagnostics menu Diagnostics are intended for use primarily by repair depots technicians and for POS support service centers Display Message Operator Action READY XXX Hold down the ALPHA key and press 7 1 3 9 JAN 03 00 MON 12 00P Release the ALPHA key to enter the boot mode F P P CLEAR to resume Press the right key to select SETUP Time Load Setup F P EP Setup Press the right key to select TEST Ports Model Test F P EP Test Press the right key to select DIAGS Mem Clear Diags eh P Key in the default password of 4 6 5 1 0 7 0 or z the password assigned by the bank ISO or FDRMS Help Desk and press ENTER At this point the LinkPoint terminal prompts the user to Select_Test_Number choose from the ten tests it can perform To select a test simply press the appropriate number key Display Test Press 1 Display Message Operator Action 7 PI P 0123456789ABCDEFGHIJ Please wait KLMNOPQRSTUVWXYZ F P EP 2002 LinkPoint International Inc 24 L3FRR31 Reference Manual Display Message FE AA HAHAHAHA Keyboard Te
271. s the right key Change Sale Other 27 PI P Telecheck ECA Press the right key Review Void Other PI P Telecheck ECA Press the right key Close Report Other P P Telecheck ECA Press the left key Func Other hoes ae P P FUNCTION Press 1 0 3 and then press ENTER to delete ECA batch file P P 2002 LinkPoint International Inc 166 L3FRR31 Reference Manual RETAIL STANDARD KEY OPERATIONS Display Message Operator Action Press the left key to delete the batch or the right key to exit the function Pa P P Are you sure Press the left key to delete the batch or the right YES NO key to exit the function F P P 2002 LinkPoint International Inc 167 L3FRR31 Reference Manual RETAIL STANDARD KEY OPERATIONS VOID A void is a monetary transaction used to eliminate a transaction completed earlier in the batch The transaction will continue to appear in the totals and detailed reports as having been voided Display Message Operator Action READY XXX Press the key labeled VOID JAN 03 00 MON 12 00P PP P If prompted key in the password the default is 1 2 3 1 2 3 and press ENTER This prompt is optional optional In multiple merchant programs the user must choose gt the correct merchant account to process a transaction The different merchant account number
272. se the batch when the batch is almost full The procedures for each transaction type include most optional prompts The options are designated with the note optional directly below the displayed message Depending on the user s needs they might be enabled or disabled 2002 LinkPoint International Inc 229 L3FRR31 Reference Manual RESTAURANT STANDARD KEY OPERATIONS Transaction Name DINE IN TAKE OUT amp BAR TAB SALE ATM DEBIT CHECK RETURN AUTH ONLY X TKT ONLY OFFLINE VOID REVIEW CLOSE REPRINT PRINT H ADJUST 2002 LinkPoint International Inc ZN JEVEO Obtains pre authorization of the customer s card for the base amount of the sale plus a customizable 20 for a subsequent gratuity Obtains ATM Debit card authorization and captures the transaction for later deposit optional service Initiates a check authorization request Initiates a return credit Used to authorize a transaction without ticket capture Captures a previously authorized transaction for deposit Voids any captured transaction in an open batch Used to review or print information about captured transaction details and or totals prior to batch close Closes the terminal batch and initiates the deposit of funds Prints a duplicate copy of a captured transaction Adjusts tips and finalizes bar tabs after which pre authorizations obtained via the SALE key bec
273. splays the total for the individual PREV NEXT server ID Press the right key to select the next ID or press the left key to select the previous ID 2002 LinkPoint International Inc 292 L3FRR31 Reference Manual RESTAURANT TRANSACTIONS Total Review Batch Card Totals The batch totals by credit card and debit card can be viewed by following the procedures outlined below Display Message READY XXX JAN 03 00 MON 12 00P ENTER PASSWORD optional 1 MERCH1 lt YES L E optional a ao ki m i gt ITEM VIEW PRINT CARDS OPERID TOTAL CREDIT TTL DEBIT TTL 0 00 0 00 Operator Action Press the key labeled REVIEW If prompted key in the password the default is 1 2 3 1 2 3 and press ENTER This prompt is optional In multiple merchant programs the user must choose the correct merchant account to process a transaction The different merchant account numbers are assigned a one digit number within the terminal If the correct one digit number appears press the middle key to continue processing If the correct one digit number does not appear press either the left or right key until the correct one digit number does appear Press the middle key to select VIEW Press the right
274. ssage Operator Action READY XXX Press ENTER JAN 03 00 MON 12 00P P P FUNCTION Key in 9 9 and press ENTER 7 P P App Version The terminal will display the name and last revision v 3 x 12 23 00 date of the program currently loaded into the terminal 7 P P 2002 LinkPoint International Inc 77 L3FRR31 Reference Manual RETAIL STANDARD KEY OPERATIONS RETAIL STANDARD KEY OPERATIONS Retail transactions are transactions that all personnel can perform These transactions include sale debit sale return void ticket only authorization only and close batch Standard retail credit and debit card direct marketing and purchasing card program are supported The LinkPoint READY message estimates the number of transactions that can be performed before the batch is full For example READY 30 indicates there is space to store approximately 30 more transactions in the current batch Overflowing the terminal with transactions can compromise data integrity When the memory is full the screen displays MUST CLOSE BATCH BEFORE CONTINUING and no further transactions can be stored until the batch is closed and the memory is cleared from the terminal This is a safety feature that advises the merchant to close the batch when the batch is almost full The procedures for each transaction type include most optional prompts The options are designated with the note optional directly below the displayed message
275. sscsscsseseeseeeeees 321 Keypad fais ski ie a eee 13 327 L Local FUNCTIONS cccccccecseseeseeseeeseeeeeeenes 7 9 66 ENTER 40 View Last Three Responses 66 ENTER 41 Printer Enable uu cece 66 ENTER 42 Dial Prefix PABX 67 ENTER 48 Dial Suffix ceeteeeseeteeeeeee 68 ENTER 44 View Last 3 Batches 00 68 ENTER 45 Demo Mode Enable Disable 69 ENTER 46 Technical Specification Printout 70 ENTER 47 Batch Number Settings 70 ENTER 48 View Merchant ID eeeee 71 ENTER 49 Clear Batch seese 72 ENTER 50 Deposit Inquiry eee 73 ENTER 50 Update Host 74 75 76 77 M Maintenance cecceseeseeseeseecssecssecseecseeeseecaeeeseesee 6 Manual Transaction ccccccceseeeeeeees 327 MUST CLOSE BEFORE CONTINUING 322 MUST FIRST RECV AUTH we 322 MUST PERFORM FULL DOWNLOAD 322 N NO CARRIER 0 0 cccccccccessesecssceecescseseesenseneenes 322 NO DIAL TONE 0 cccccecccceecececeseeeeeeenes 322 2002 LinkPoint International Inc NO LINE nico cscescccocccdecssncesccsavscsscisecscvesesctsnescctcasten 322 NO MERCHANT ID 0 0 c cc ceccsecseseeceeeees 322 NO PHONE NUMBER oaaae 322 NO PIN PAD prunaria nyng 322 NO TOTALS FOUND 00cccccccccsceeeeeees 323 P PICK UP CARD 0 ccceccescessescescsscsesseeeeeeeees 323 PIN ana ert aN 327 PIN p de niaaa 2 327 PRINTER REQUIRED
276. st Press 2 Display Message Keys Are OK Clock Test Press 3 Display Message TERMINAL DIAGNOSTICS Operator Action At this point this you can press ENTER to continue the diagnostics testing or press CLEAR to exit the testing Operator Action Press every key starting from the top left section and working to the bottom right Press CLEAR to end keyboard test Press the right key to perform another diagnostics test or press the left key to exit diags and return to the boot mode main menu Operator Action Please wait five seconds as clock changes to 01 01 00 Press CLEAR to end clock test Press the right key to perform another diagnostics test or press the left key to exit diags and return to the boot mode main menu 2002 LinkPoint International Inc 25 L3FRR31 Reference Manual TERMINAL DIAGNOSTICS Dialer Test Press 4 Display Message Operator Action Dialer Test Press the left key to select PULSE Pulse Tone F P P Dialer Test Please wait while test is performed Dialing With Pulse F P EP Dialer Test Please wait Dialing Complete F P P Dialer Test Press the right key to select TONE Pulse Tone F P P Dialer Test Please wait while test is performed Dialing With Tone F P P Dialer Test Please wait Dialing Complete F P P Dialer Test Press CLEAR Pulse Tone L P EP Exit diags Press the right
277. st merchant only Although not listed on the chart those settings can be programmed with numbers from 2 to 8 to accommodate each merchant For instance if three merchants are sharing an AIO terminal the file would have to have settings that begin with a 1 for the first merchant settings that begin with a 2 for the second merchant and settings that begin with a 3 for the third merchant Field Type Codes N numeric Q question Y or N P phone number field 0 9 A Z semicolon comma and space X alphanumeric B binary 0 no 1 yes Memory Locations Parameter Field Field Description of Field Default Value Amex Split Dial Y or N N Type Length 1AOPT 1APPN Q E pan 1ASPN eae xX 1ATID X PO 1CACA ECA Address line City State Pe Y N i PO feet Amex Primary Phone Number Amex Secondary Phone Number Amex Split Dial Terminal ID EIRA 1CACT ECA Custom Field Tag 1CAMI ECA Merchant ID Big 1CAMM N ECA Custom Field Tag Min 0000 and Max Length in NNXX format 1CAMP ECA 00000000000 Bmp ld CB Sld CkT BCN PrC d DOB Nme Ph Addr Cit Zip S t Ils Clr WPh Exp 1CAMT ECA Maximum stored ss 2002 LinkPoint International Inc 51 L3FRR31 Reference Manual DOWNLOAD PARAMETERS Parameter Field Field Description of Field Default Value Type Length transactions in the batch 20 ECA Custom Field Prompt 1 ECA Address line Street N Y N ECA Terminal ID Disco
278. t account numbers are assigned optional a one digit number within the terminal If the correct one digit number appears press the middle key to continue processing If the correct one digit number does not appear press either the left or right key until the correct one digit number does appear DINE TAB TAKE OUT Select tab center key 7 EP BAR TAB Slide the card through the card reader ENTER ACCOUNT F PI EP VISA DINE Key in the last four digits of the account number and IN ENTER LAST 4 DIGITS press ENTER L PI EP optional ENTER SERVER ID Key in the server ID up to four numeric 2 characters and press ENTER or simply press ENTER to skip this field optional TAB PRE AUTH AMOUNT Enter the tab amount without the decimal and press 0 00 ENTER be sure to estimate the authorization amount according to the bar or restaurant policy 2002 LinkPoint International Inc 234 L3FRR31 Reference Manual Display Message CONFIRM AMOUNT 0 00 optional PLEASE WAIT APPROVED XXXXXX PRINT CUST COPY TEAR NOW PRESS ENTER RESTAURANT TRANSACTIONS Operator Action Key in the amount of the sale without the decimal again then press ENTER Please wait the terminal is communicating with the host computer When the transaction is approved the
279. t to TEAR NOW PRESS ENTER print Tear the receipt copy along the serrated edge of the printer and either press ENTER to print the optional customer receipt copy or CLEAR to exit the function NOTE Codes only appear on VISA transactions 2002 LinkPoint International Inc 86 L3FRR31 Reference Manual RETAIL STANDARD KEY OPERATIONS The finished merchant copy of the credit card sale receipt will look like this SALE RECEIPT RETAIL CROSSROADS MEGA MALL 123 MAIN STREET ANYWHERE USA 12345 PHONE XXX XXX XXXX FAX XXX XXX XXXX MERCHANT ID DEVICE ID Item 001 VISA SALE SWIPED Acct XXXXXXXXXXXXXX EXP 0109 INVOICE JOHN DOE AGREE TO PAY THE ABOVE AMOUNT ACCORDING TO CARD ISSUER AGREEMENT MERCHANT AGREEMENT IF RETURN COME AGAIN DATE 01 03 00 TIME 12 00P RESPONSE TOP COPY MERCHANT 2002 LinkPoint International Inc 87 Transaction type specification Customized header up to 6 lines Merchant ID Device Terminal ID ltem number card and trans type entry method card number expiration date if swiped month and year are reversed Invoice number optional Purchase amount Tax optional Total amount Cardholder s signature Cardholder s name Cardholder agreement Custom message Date and time of transaction Response from host including the CVV2 response code if keyed Please note that for a c
280. tNet Dial protocol added for FDR host connectivity The BACKSPACE key can be used to either delete a key in error or to return to the previous prompt The terminal keyboard may now be locked to prohibit unauthorized data entry ENTER 5 2 2002 LinkPoint International Inc 7 L3FRR31 Reference Manual TERMINAL FEATURES The terminal clock can be set to automatically change for Daylight Savings Time The terminal calendar automatically recognizes leap year A feature that allows a code printed on the back of a customer s credit card called Card Verification Value CVV2 on VISA cards and Card Validation Code CVC2 on MasterCards to be entered during Sale and Authorization Only transaction processing The Card Verification Value CVV2 and the Card Validation Code CVC2 is a three or more digit number that immediately follows the account number normally printed on the signature panel on the back of the VISA and MasterCard Requiring this number to be entered during manual entry transactions provides an extra level of fraud protection On the terminal and throughout this manual both values will be referred to as CVV2 only Merchant and customer copies of receipts now print separately This allows in accordance with certain state laws truncated only last four digits visible credit card numbers and truncated merchant account numbers to appear ONLY on customer receipt copies The credit card expiration date does not appear o
281. tegory headings Server ID number of trans tip and amount totals TOTALS Trans tip and amount totals 2002 LinkPoint International Inc 312 L3FRR31 Reference Manual RESTAURANT TRANSACTIONS Summary Report Open Tabs This procedure produces a report that either summarizes all the open tabs for all operators or the all the open tabs for a specific operator in an open batch Display Message Operator Action READY XXX Press the key labeled REVIEW JAN 03 00 MON 12 00P ed PI P If prompted key in the password the default is 1 2 3 1 2 3 and press ENTER 7 PI P optional 1 In multiple merchant programs the user must choose MERCH1 lt YES gt the correct merchant account to process a transaction The different merchant account numbers are assigned optional a one digit number within the terminal If the correct one digit number appears press the middle key to continue processing If the correct one digit number does not appear press either the left or right key until the correct one digit number does appear ITEM VIEW PRINT Press the right key to select PRINT fed RE P LINE DETAIL SUMMARY Press the right key to select SUMMARY ay P EP Press the right key to select OPEN TABS OPEN CARD TIPS TABS F P EP Either press the middle key to print a single ALL OPERID operator s tabs or press the left key to pr
282. ter and either press ENTER to print the optional customer receipt copy or CLEAR to exit the function 2002 LinkPoint International Inc 122 L3FRR31 Reference Manual RETAIL STANDARD KEY OPERATIONS The finished merchant copy of the authorization only receipt will look like this AUTH ONLY RECEIPT THIS TRANSACTION IS NOT A COMPLETE SALE RETAIL CROSSROADS MEGA MALL 123 MAIN STREET ANYWHERE USA 12345 PHONE XXX XXX XXXX FAX XXX XXX XXXX MERCHANT ID DEVICE ID VISA AUTH SWIPED Acct XXXXXXXXXXXXXX EXP 0109 INVOICE CUSTOMER CODE SALE TAX TOTAL JOHN DOE AGREE TO PAY THE ABOVE AMOUNT ACCORDING TO CARD ISSUER AGREEMENT MERCHANT AGREEMENT IF RETURN COME AGAIN DATE 01 03 00 TIME 12 00P RESPONSE TOP COPY MERCHANT 2002 LinkPoint International Inc 123 Transaction type specification Customized header up to 6 lines Merchant ID Device Terminal ID Card type trans type entry method Card number expiration date if swiped month and year are reversed Purchase amount Tax amount Total amount Cardholder s signature Cardholder s name if card is swiped Cardholder agreement Custom message Date and time of transaction Response from host L3FRR31 Reference Manual RETAIL STANDARD KEY OPERATIONS The finished customer copy of the authorization only receipt will look like this AUTH ONLY RECEIPT THIS TRA
283. that appears on the back of the customer s VISA and MasterCard Requiring this number to be entered during manual entry transactions provides an extra level of fraud protection Display Message Operator Action READY XXX Press the X key labeled AUTH ONLY JAN 03 00 MON 12 00P ed PI P If prompted key in the password the default is 1 2 3 1 2 3 and press ENTER This prompt is optional optional 1 In multiple merchant programs the user must choose MERCH1 lt YES gt the correct merchant account to process a transaction The different merchant account numbers are assigned optional a one digit number within the terminal If the correct one digit number appears press the middle key to continue processing If the correct one digit number does not appear press either the left or right key until the correct one digit number does appear AUTH ONLY Key in the cardholder s account number and press ENTER ACCOUNT ENTER Lee P P VISA AUTH ONLY Key in the four digit expiration date using two digits EXPIRY DATE MMYY each for month and year e g 0101 for January 2001 then press ENTER ENTER CVV2 Press one of the keys from the list below INDICATOR F P EP 0 BYPASS CVV2 0 to bypass CVV2 prompt 1 to enter CVV2 1 CVV2 PRESENT value F P E Alternates w Display Below 2 CVV2 ILLEGIBLE 2 if CVV2 value is illegible 9
284. that the card number displayed matches the number printed on the Pea abel 24 credit card If the numbers match press ENTER optional ENTER CVV2 Press one of the keys from the list below INDICATOR F P EP 2002 LinkPoint International Inc 120 L3FRR31 Reference Manual Display Message 0 BYPASS CVV2 1 CVV2 PRESENT 7 P E Alternates w Display Below 2 CVV2 ILLEGIBLE 9 CVV2 NOT ON CARD F P ENTER CVV2 VALUE F P EP RECURRING PAYMENT YES NO F P P PHONE ORDER YES NO P P CARD PRESENT YES NO F P EP IMPRINT REQUIRED IF CARD IS PRESENT P P P P optional SALE AMOUNT 0 00 2s RT R Display Message RETAIL STANDARD KEY OPERATIONS Operator Action 0 to bypass CVV2 prompt 1 to enter CVV2 value 2 if CVV2 value is illegible 9 if credit card has no printed CVV2 value If you chose 1 key in the CVV2 number on the back of the credit card and press ENTER If the payment is a regular or recurring payment press the left key if not press the right key NOTE A recurring transaction is one that the merchant repeats on a regular basis such as a charge for a monthly membership fee Choosing this option flags the transaction as a recurring payment only it will not repeat the transaction automatically Press the left key if the order was received by phone or press the right key if it was not
285. the CVV2 response code Press CLEAR to return to the idle prompt Please wait for the merchant copy of the receipt to print Tear the receipt copy along the serrated edge of the printer and either press ENTER to print the customer receipt copy or CLEAR to exit the function Operator Action See the messages below If these prompts appear the terminal will disconnect and you must call the displayed phone number to obtain an authorization number to complete the transaction After receiving the authorization number from the voice authorization center press ENTER when you are ready to complete the transaction 2002 LinkPoint International Inc 241 L3FRR31 Reference Manual RESTAURANT TRANSACTIONS Display Message Operator Action When you receive the authorization number by phone key in the number press ENTER and wait for the receipt to print If an authorization number is not issued optional press CLEAR to return to the idle prompt You may then request another card or a different form of payment Please wait for the merchant copy of the receipt to TEAR NOW PRESS ENTER print Tear the receipt copy along the serrated edge of the printer and either press ENTER to print the optional customer receipt copy or CLEAR to exit the function Card Verification Value 2 Response Codes CVV2 Match No CVV2 Match P CVV2 Value Not Processed Should Be On Card But illegible To M
286. the restaurant application Display Message Operator Action READY XXX Press the key labeled CLOSE JAN 03 00 MON 12 00P F PI E If prompted key in the password the default is 1 2ISI 1 1121131 and press ENTER Ped P P optional In multiple merchant programs the user must choose gt the correct merchant account to process a transaction The different merchant account numbers are assigned optional a one digit number within the terminal If the correct one digit number appears press the middle key to continue processing If the correct one digit number does not appear press either the left or right key until the correct one digit number does appear Close Batch XX Please wait SCANNING BATCH Pl Pl P UNTIPPED ITEMS Untipped items will then automatically print for PRINTING TIP REPORT review and finalization cago PI EP 001 SALE 10 00 Finalize any untipped items following the procedure OK ADD TIP on page 197 ay PI EP PRINT REPORT Press the left key to print a report or the right YES NO key to skip this step F PI EP optional 2002 LinkPoint International Inc 227 L3FRR31 Reference Manual RETAIL TIP TRANSACTIONS Display Message Operator Action ENTER TOTAL AMOUNT Key in the total batch amount and press ENTER 0 00 Depending on setup this prompt may or may not P P appear optional Terminal displays several Please wait while th
287. ther press ENTER to print the customer receipt copy or CLEAR to exit the function FT 2002 LinkPoint International Inc 202 L3FRR31 Reference Manual RETAIL TIP TRANSACTIONS The finished merchant copy of the return receipt will look like this RETURN RECEIPT RESTAURANT CROSSROADS MEGA MALL 123 MAIN STREET ANYWHERE USA 12345 PHONE XXX XXX XXXX FAX XXX XXX XXXX Merch ID XXXXXXXXXXXXXXXX Terminal ID XXXX Item 003 VISA RETURN SWIPED Acct XXXXXXXXXXXXXX EXP 09 01 JOHN DOE Invoice ID XXXXXXXX OPER ID XXXX RETURN JOHN DOE Transaction type specification Customized header up to 6 lines Non truncated merchant ID Terminal ID Item number card and trans type entry method Card number expiration date Cardholder name if card is swiped Invoice ID optional operator ID optional Return amount including tip Cardholder s signature Cardholder s name AGREE TO PAY THE ABOVE AMOUNT ACCORDING TO CARD ISSUER AGREEMENT MERCHANT AGREEMENT IF RETURN Cardholder agreement COME AGAIN Date 01 03 00 Day MON Time 12 05P Response ACCEPTED 003 TOP COPY MERCHANT 2002 LinkPoint International Inc 203 Custom message Date day and time of transaction Response from host L3FRR31 Reference Manual RETAIL TIP TRANSACTIONS The finished customer copy of the return receipt will look like this RETURN
288. ther press the left key to print a duplicate copy of MERCH CUST the merchant receipt or press the right key to print a duplicate copy of the customer receipt optional If prompted key in the password the default is 1 2 3 1 2 3 and press ENTER This prompt is optional optional A duplicate merchant copy of the receipt will look like this 2002 LinkPoint International Inc 183 L3FRR31 Reference Manual RETAIL STANDARD KEY OPERATIONS SALE RECEIPT Transaction type specification RETAIL Customized header up to 6 lines CROSSROADS MEGA MALL 123 MAIN STREET ANYWHERE USA 12345 PHONE XXX XXX XXXX FAX XXX XXX XXXX MERCHANT ID eee DQQOOOOOXXOOOXKKK Merchant ID DEVICE ID eeeeeeeeeeeeeeees XXXX Device Terminal ID DUPLICATE Item 001 VISA SALE KEYED Item number card and trans type entry Acct XXXXXXXXXXXXXX EXP 0112 method card number expiration date if swiped month and year are reversed INVOICE Baten etacieadicnie XXXX Invoice ID optional AVS ADDRESG 00 gt XXXXXX AVS address AVS ZIP CODE 0 gt XXXXXX AVS zip code FOOD BEV Purchase amount TAX Tax amount optional TOTAL Total amount Cardholder s signature Cardholder s name if card swiped JOHN DOE Cardholder agreement AGREE TO PAY THE ABOVE AMOUNT ACCORDING TO CARD ISSUER AGREEMENT MERCHANT AG
289. this BATCH CLOSED MERCH ID XXXXXXXXXXXXXX TERMINAL ID XXXX DATE 01 04 99 TIME 11 00P ITEMS XXX RESP CLOSE 00000 00 2002 LinkPoint International Inc Transaction type specification Customized header up to 6 lines Report date and time Merchant ID Category headings Card type item number trans type account number card total Batch total Merchant ID Terminal ID Date and time of close Total number of items in batch Response from host total dollar amount of transactions in batch L3FRR31 Reference Manual RETAIL TIP TRANSACTIONS subsequent gratuity tip before closing the batch These transactions would normally be processed at businesses such as beauty salons etc RETAIL SALE KEY SALE The following procedure is a monetary transaction that pre authorizes the customer s card for the base amount of the retail sale plus a customizable 10 for a subsequent gratuity Please see page 197 for adding tip to and finalizing these sales using the key Retail Sale Swipe Display Message Operator Action READY XXX Slide the card through the card reader JAN 03 00 MON 12 00P If prompted key in the password the default is 1 2 3 1 2 3 and press ENTER optional 1 In multiple merchant programs the user must choose MERCH1 lt YES gt the correct merchant account to process a transaction
290. thorization number to complete the transaction optional Alternates w Display Below After receiving the authorization number from the Press ENTER to cont voice authorization center press ENTER when you are ready to complete the transaction optional When you receive the authorization number by phone key in the number press ENTER and wait for the receipt to print If an authorization number is not issued optional press CLEAR to return to the idle prompt You may then request another card or a different form of payment Please wait for the merchant copy of the receipt to TEAR NOW PRESS ENTER print Tear the receipt copy along the serrated edge of the printer and either press ENTER to print the optional customer receipt copy or CLEAR to exit the function 2002 LinkPoint International Inc 98 L3FRR31 Reference Manual RETAIL STANDARD KEY OPERATIONS Sale Purchasing Card Manual Entry Card Verification Value CVV2 is a number that appears on the back of the customer s VISA and MasterCard after the account number Requiring this number to be entered during manual entry transactions provides an extra level of fraud protection Display Message Operator Action READY XXX Press the key labeled SALE JAN 03 00 MON 12 00P le oD P If prompted key in the password the default is 1 2 3 1 2 3 and press ENTER This pr
291. ting instructions The Master Session encryption method is supported Check Readers The LinkPoint terminals support Magtek check readers for check warranty services 2002 LinkPoint International Inc 2 L3FRR31 Reference Manual GETTING STARTED GETTING STARTED Unpacking Carefully inspect the shipping carton and its contents for any damage that may have occurred during shipping If the terminal is damaged file a claim immediately with the shipping company or carrier and notify LinkPoint International Do not try to use a damaged terminal To unpack the LinkPoint 1 With the shipping carton right side up open the carton s lid 2 Lift the terminal its AC adapter and line cord with modular plugs up and out of the box 3 Remove the terminal from its protective bubble wrap and place the bubble wrap back in the shipping carton Remove the AC adapter from its protective box and return the box to the shipping carton Close the shipping carton and save the shipping materials so that the unit can be repacked for shipping or moving in the future 4 Place the terminal on a desk or tabletop When choosing a place for the LinkPoint terminal avoid areas with Direct sunlight or objects that radiate heat e Excessive dust Electrical devices that cause excessive voltage variations such as air conditioners space heaters fans or high frequency security devices TELEPHONE CORD TERMINAL AC ADAPTER LinkPoint 30
292. tion date if card was swiped month and year will be reversed invoice number operator ID trans date and time trans response and approval code base amount tip amount and trans total Batch total 301 L3FRR31 Reference Manual RESTAURANT TRANSACTIONS Card Detail Report This report shows detailed transaction information by credit card type Please follow the procedures below to print a copy of this report Display Message Operator Action READY XXX Press the key labeled REVIEW JAN 03 00 MON 12 00P PP P If prompted key in the password the default is 1 2 3 1 2 3 and press ENTER PI P optional 1 In multiple merchant programs the user must choose MERCH1 lt YES gt the correct merchant account to process a transaction The different merchant account numbers are assigned optional a one digit number within the terminal If the correct one digit number appears press the middle key to continue processing If the correct one digit number does not appear press either the left or right key until the correct one digit number does appear ITEM VIEW PRINT Press the right key to select PRINT Cede PI P LINE DETAIL SUMMARY Press the left key to select DETAIL este EP SORT BY Press the left key to select CARD Please wait ITEM CARD OPERID for the report to print when the printing stops press CLEAR to return to the RE
293. tion loaded 42 Telephone Download for LinkPoint AIO Shortcut Application already loaded 44 Direct PC to POS Download for LinkPoint AlO cc ceecceeeeeeeeeeeeeeeeeeesaeeeeaeeeeeeeenes 46 Direct PC to POS Download for LinkPoint AIO Shortut ccccecceeseeeeteeeereeeees 48 POS to POS for LinkPoint AIO Master Slave Download c cecceeteeeeteeeeeeeees 49 2002 LinkPoint International Inc i L3FRR31 Reference Manual INTRODUCTION DOWNLOAD PARAMET TERS sneinen ean aesa aaea aa aaaea a aada ee ates 51 Field Type CodeS i o e is A eer a a a Mees a e ard a 51 Memory LOCATIONS cect cttesda te ceca es Amtuscy teete ina oly eaduenuadies 51 Account Range String D SCTiption cccccceeceeeeeeeeeeeeeeeeeee cae eeeeeeeeeesaeeseaeseneeseneetaeees 60 Password Protect Setting Srce rerii naen ena a Ea i d E EaR EE 60 TeleCheck Check Servic nre lsemncs a ae a ee a a aaa 61 TeleCheck Check Service Prompt Options ccccccceeececeeeeeeeeeeeeeeeeeceeeeeeeeeeneeeeees 62 Split Dial Authorization Option for American Express and Discover Cards 63 MOP cineca nak ones rence ulead kde aatanctee Santa olde e A saad Mle euch SOMA Nc tami a tandatt 63 DIAL STRING CODES a cicccalccct saccecntacpsacctiatusccceadecendeteetecttad tdeeuacueteysessebdebindecstadeeceeueties 64 BASIC OPERATION Ainii cece tices eee eee dees 65 Wsing he Card Reader lerer icra rebecca Relies 65 THe
294. tions R Retry System Unavailable Y ExactMatch Card Verification Value 2 Response Codes P CVv2Value Not Processed S y NOTE Codes only appear on VISA transactions 2002 LinkPoint International Inc 128 L3FRR31 Reference Manual RETAIL STANDARD KEY OPERATIONS The finished merchant copy of the authorization only receipt with AVS will look like this AUTH ONLY RECEIPT THIS TRANSACTION IS NOT A COMPLETE SALE RETAIL CROSSROADS MEGA MALL 123 MAIN STREET ANYWHERE USA 12345 PHONE XXX XXX XXXX FAX XXX XXX XXXX MERCHANT ID DEVICE ID VISA AUTH KEYED Acct XXXXXXXXXXXXXX EXP 0901 INVOICE OPERATOR ID CUSTOMER CODE AVS ADDRESS AVS ZIP CODE SALE TAX TOTAL SIGNATURE AGREE TO PAY THE ABOVE AMOUNT ACCORDING TO CARD ISSUER AGREEMENT MERCHANT AGREEMENT IF RETURN COME AGAIN DATE 01 03 00 TIME 12 00P TID XXXXXXXXXXXXXXXX ACI V TOP COPY MERCHANT 2002 LinkPoint International Inc 129 Transaction type specification Customized header up to 6 lines Merchant ID Device Terminal ID Card type trans type entry method Card number expiration date Invoice number optional Operator ID optional Customer code optional AVS address AVS zip code Sale amount Tax amount Total amount Cardholder s signature Cardholder agreement Custom message Date and time of transaction Response from
295. to 6 lines Merchant ID Terminal ID Date day time of transaction Item number card type trans type entry method Account number expiration date Operator ID invoice number Date of transaction transaction Approval code response Amounts time of ltem number card type trans type Account number expiration date Operator ID invoice number Date of transaction transaction Approval code response Amounts time of L3FRR31 Reference Manual RETAIL TIP TRANSACTIONS Summary Report Card Totals Display Message Operator Action READY XXX Press the key labeled REVIEW JAN 03 00 MON 12 00P F PI P If prompted key in the password the default is 1 2 3 1 2 8 and press ENTER ee Ses optional 1 In multiple merchant programs the user must choose MERCH1 lt YES gt the correct merchant account to process a transaction The different merchant account numbers are assigned optional a one digit number within the terminal If the correct one digit number appears press the middle key to continue processing If the correct one digit number does not appear press either the left or right key until the correct one digit number does appear ITEM VIEW PRINT Press the right key to select PRINT ey P P LINE DETAIL SUMMARY Press the right key to select SUMMARY F PI P Press the left key to select CARD
296. to select TAKE OUT edo Sh P TAKE OUT Slide the card through the card reader ENTER ACCOUNT PP P ENTER LAST 4 DIGITS Key in the last four digits of the account number and press ENTER This is an optional prompt optional ENTER SERVER ID Key in the server ID up to four numeric characters and press ENTER or simply press ENTER to skip this field optional This is an optional prompt FOOD BEV TAX AMT Key in the amount of the sale without the decimal and 0 00 press ENTER 7 P EP 2002 LinkPoint International Inc 236 L3FRR31 Reference Manual RESTAURANT TRANSACTIONS Display Message Operator Action CONFIRM AMOUNT Key in the amount of the sale without the decimal 0 00 again then press ENTER FP PI P optional TIP AMOUNT Choose one of the following three options 0 00 to add the tip key in the amount and press ENTER if there is no tip press 0 key and press ENTER to add the tip later simply press ENTER NOTE Please follow the procedure on page 249 to add the tip later INVOICE NUMBER Key in the guest check number and press ENTER This is an optional prompt F EP optional PLEASE WAIT Please wait the terminal is communicating with the host computer F P P AUTH TKT XXXXXX When the transaction is approved the printer if available prints a receipt of the transaction Press
297. tom message DATE 01 03 00 TIME 12 00P Date and time of transaction Response from host including the CVV2 response code if keyed and TID XXXXXXXXXXXXX ACI X AVS response code transaction ID authorization characteristic indicator BOTTOM COPY CUSTOMER NOTE If the masking parameters are not activated both merchant and customer copies of the receipt will look identical 2002 LinkPoint International Inc 143 L3FRR31 Reference Manual RETAIL STANDARD KEY OPERATIONS CHECK TeleCheck authorization only service allows the terminal to call receive an authorization number and print a receipt for checks just like an authorization only procedure for credit cards and debit cards The authorization number is not stored in the terminal memory however Please follow the procedures below to use the TeleCheck authorization only service Display Message Operator Action READY XXX Press the CHECK key JAN 03 00 MON 12 00P P P If prompted key in the password the default is MIZZ and press ENTER This prompt is optional optional In multiple merchant programs the user must choose 3 gt the correct merchant account to process a transaction The different merchant account numbers are assigned optional a one digit number within the terminal If the correct one digit number appears press the middle key to continue processing If the correct one digit number d
298. tomer code up to 17 alphanumeric characters as provided by the purchasing agent and press ENTER THIS IS A REQUIRED FIELD FOR VISA PURCHASING CARDS ORDER NUMBER Key in order number up to 25 alphanumeric characters and press ENTER a ine We P Display Message Operator Action 2002 LinkPoint International Inc 140 L3FRR31 Reference Manual AUTH CODE TOTAL AUTH AMOUNT 0 00 AVS RESPONSE CODE ACI TID ACCEPTED XXXXXX PRINT CUST COPY TEAR NOW PRESS ENTER 2002 LinkPoint International Inc 141 RETAIL STANDARD KEY OPERATIONS Key in approval code previously obtained via voice authorization or through an AUTHORIZATION ONLY transaction and press ENTER Key in total authorized amount and press ENTER Key in previously obtained AVS response code and press ENTER Key in the letter V and press ENTER Key in the transaction ID number if previously obtained and press ENTER When the transaction is accepted the printer if available prints a receipt of the transaction Press CLEAR to return to the idle prompt Please wait for the merchant copy of the receipt to print Tear the receipt copy along the serrated edge of the printer and either press ENTER to print the customer receipt copy or CLEAR to exit the
299. tor Action READY XXX Press the key labeled ADJUST JAN 03 00 MON 12 00P Ke ee P P ENTER PASSWORD If prompted key in the password the default is 1 2 3 1 2 3 and press ENTER fl PI P optional 1 MERCH1 In multiple merchant programs the user must choose lt YES gt the correct merchant account to process a transaction The different merchant account numbers are assigned optional a one digit number within the terminal If the correct one digit number appears press the middle key to continue processing If the correct one digit number does not appear press either the left or right key until the correct one digit number does appear UNADJ OPEN ITEM Press the right key to select NUM TIP TABS NUM ed P ENTER ITEM Key in the transaction item number to be adjusted and press ENTER ok P EP 001 SALE 0 00 Press the left key to edit the transaction amount EDIT VOID NEXT the middle key to void the transaction or the right key to proceed to the next transaction 2002 LinkPoint International Inc 255 L3FRR31 Reference Manual RESTAURANT TRANSACTIONS Display Message FOOD BEV AMT ITEM 001 TAX AMOUNT ITEM 001 optional TIP AMOUNT 0 00 0 00 0 00 001 TOTAL 0 00 OK ITEM UPDATED PRINT CUST COPY EDIT
300. type selected The host computer has detected that the card used is no longer valid or it may be lost or stolen This message prompts when the ATM DEBIT key is pressed but a printer is not connected enabled A printer must be connected enabled and powered on to perform an ATM debit sale Displays during initialization of the terminal after a full or a partial download The line 1 default idle prompt displays the number of transactions left in the batch This message displays when the terminal is receiving a response from the host computer via modem User attempted 1 to key in an ATM debit sale ATM debit sales must be swiped or 2 to key in a transaction when the terminal is downloaded with the keyed parameter disabled Message displays when a close function was attempted on a batch with no transactions Message displays when there are no transactions in the current batch The magnetic stripe of the swiped card may be damaged or the card reader may be obstructed or otherwise requires cleaning Message displays when terminal is trying to access a valid phone line to complete a transaction Confirm that the terminal is connected to the phone line properly Prompts on the PIN pad while it waits for the customer to enter his her PIN number L3FRR31 Reference Manual APPENDIX B ADDITIONAL TROUBLESHOOTING GUIDELINES APPENDIX B ADDITIONAL TROUBLESHOOTING GUIDELINES This appendix identifies some additional proble
301. user must choose MERCH1 lt YES gt the correct merchant account to process a transaction The different merchant account numbers are assigned optional a one digit number within the terminal If the correct one digit number appears press the middle key to continue processing If the correct one digit number does not appear press either the left or right key until the correct one digit number does appear Telecheck ECA Press the left key Change Sale Other ea P P Telecheck ECA Enter the transaction number in the batch to be Batch Seq changed and press ENTER Key in 9 9 9 for the most recent transaction or just press ENTER for the first Seq N Chk Displayed for 2 seconds stored transaction Amount X XX information Press ENTER to continue without waiting Telecheck ECA Press the left key if the transaction amount Continue Sel Other displayed on the previous screen has to be changed Press the right key to select another transaction NEW AMOUNT Key in the new amount of the check and press X XX ENTER F P P 2002 LinkPoint International Inc 154 L3FRR31 Reference Manual RETAIL STANDARD KEY OPERATIONS Display Message Operator Action Telecheck ECA Please wait DIALING F P P When the transaction is approved a new receipt will OK print Press CLEAR to return to the idle prompt F P EP 20
302. ver Split Dial Y or N Primary Phone Number Discover Secondary Phone Number Discover Split Dial Terminal ID ECA Enable Y or N l 1CAP 1CAS gt Z 1CATI 1COP 1CPP 1CSP Z 1CTID 1ECAE Limit Default Merchant Tax ID Number 4 Default Merchant Type Information Enable Auto Close Y or N Auto Close Time HHMM 24 0130 hour format Account Range 01 See next 540500 540599 16 00 00 section for details of the 04 00100 account range string convention Account Range 02 1KFLP 1KFLR 1MDID 1MMID 1MNA 1MTAX 5 Pp O es e peer 000 Cd 5000 Oooo E Se 7 000 2 2 2 2 7 0 0 J 7 16 0 15 1MTYP ACLS ACTM m 7 4 AR01 31 ARO2 555000 555999 16 00 00 Account Range 03 500000 599999 16 00 00 03 00000 405501 405504 13 16 00 02 00100 405550 405554 13 16 00 02 00100 415928 415928 13 16 00 02 00100 424604 424605 13 16 00 02 00100 427533 427533 13 16 00 02 00100 31 ee eee 02 00100 2002 LinkPoint International Inc 52 L3FRR31 Reference Manual AR03 AR04 AR05 AR06 ARO7 31 31 31 31 31 31 31 AR08 AR09 DOWNLOAD PARAMETERS Parameter Field Field Description of Field Default Value Type aod 02 00100 02 00100 02 00100 02 00100 02 00100 02 00100 02 00100 AR17 Ka AR18 Eg AR19 AR20 x lt x lt Account Range 19 370000 379999 15 00 00 05 00000 Account R
303. voice number operator ID optional Customer code up to 17 characters Amount before tax Sales tax amount Total purchase amount with tax Cardholder s signature Cardholders name prints if card is swiped Customized cardholder agreement AGREE TO PAY THE ABOVE AMOUNT ACCORDING TO CARD ISSUER AGREEMENT MERCHANT AGREEMENT IF RETURN Custom message COME AGAIN Date day and time of transaction Response from host including the CVV2 response code if keyed AVS response description if keyed Transaction ID authorization characteristic indicator if keyed DATE 01 03 00 TIME 12 00P TID XXXXXXXXXXXXXXXXXX ACI X TOP COPY MERCHANT Please note that for a completed call center response the transaction type heading will print SALE but the transaction description will print TKTO ticket only 2002 LinkPoint International Inc 103 L3FRR31 Reference Manual RETAIL STANDARD KEY OPERATIONS The finished customer copy of the purchasing card sale receipt will look like this SALE RECEIPT RETAIL STORE CROSSROADS MEGA MALL 123 MAIN STREET ANYWHERE USA 12345 PHONE XXX XXX XXXX FAX XXX XXX XXXX MERCHANT ID DEVICE ID Item 001 VISA SALE SWIPED Acct XXXXXXXXXXXXXX EXP 0109 INVOICE OPERATOR ID CUSTOMER CODE SALE TAX TOTAL AGREE TO PAY THE ABOVE AMOUNT ACCORDING TO CARD ISSUER AGREEMENT MERCHANT AGREEMENT IF RETURN COME AGAIN DATE 01 03 0
304. wipes card through the card reader of the PIN pad device No action necessary as these display messages flash 2002 LinkPoint International Inc 261 L3FRR31 Reference Manual RESTAURANT TRANSACTIONS PINpad 201 2000 Display TOTAL 0 00 ENTER PIN PUSH PROCESSING THANK YOU Display Message INVOICE NUMBER ao a P optional PLEASE WAIT Pde P P APPROVAL XXXXXX F PI EP PRINT CUST COPY TEAR NOW PRESS ENTER P P Cardholder Instructions The customer should enter his her PIN and push as the two messages to the left alternate on the display panel of the PIN pad device No customer action as these messages display Operator Action Key in the guest check number and press ENTER Please wait as the terminal communicates with the host computer When the transaction is approved the printer prints a receipt of the transaction Press CLEAR to return to the idle prompt Please wait for the merchant copy of the receipt to print Tear the receipt copy along the serrated edge of the printer and either press ENTER to print the customer receipt copy or CLEAR to exit the function 2002 LinkPoint International Inc 262 L3FRR31 Reference Manual RESTAURANT TRANSACTIONS The finished merchant copy of the ATM debit sales receipt will look like this ATM DEBIT SALE RECEIPT Transaction type specification RESTAURANT Customized header up to 6 lines C
305. wnload or press the right key for a partial download Display Message Operator Action WAITING ON ENG Please wait 2002 LinkPoint International Inc 36 L3FRR31 Reference Manual DOWNLOAD PROCEDURES nee PIRI CONNECTED 1200 Please wait L3FRR31 XXXXX F P EP See EE Eaua Please wait the download will last approximately 12 14 L3FRR31 XXXXX minutes for a full download and 1 2 minutes for a partial download After it is completed the terminal will configure the application READY XXX The terminal is ready for operation when it displays JAN 03 00 MON 12 00P READY XXX and the date and time L P E Direct PC to POS Download for LinkPoint 3000 The direct PC to POS download requires the use of a local PC with the software necessary to perform a local download i e Zontalk 2000 Follow the procedures outlined below to setup the LinkPoint 3000 terminal for a local download A serial cable with a DB 9 female to the PC male connector and 8 pin DIN male connector to the terminal s RS 232C port such as VeriFone cable part 00446 04 REV E is required Display Message Operator Action App not available Press the middle key to select LOAD Time Load Setup Or if there is already an application loaded READY XXX Hold down the ALPHA key while pressing 7 1 3 9 JAN 03 00 MON 12 00P to enter the boot mode ice Rim P EP CLEAR to resume
306. y 50 60 Requirements Hz 0 8A Power consumption 350 mA 2A during printing Power adapter output 7 5 VDC 3 A 22 5 W Printer Fixed thermal printhead EZ load drop in paper loading system Speed 14 lines per second Paper Standard thermal roll single ply Appleton 1012 sheet recommended Paper width 2 25 inch 58 mm Paper roll diameter 1 9 inch 48 mm maximum Open cover paper out sensor Graphic printing capability 13 International character sets Mechanical life 15 million lines Telco Connector 2 Six position modular jacks located on base of unit telephone line uses a 26 AWG minimum gauge cord Weight Shipping Weight 3 4 Ib 1 54 kg Boot MODE FUNCTIONS 2002 LinkPoint International Inc 16 L3FRR31 Reference Manual BOOT MODE FUNCTIONS The LinkPoint boot mode allows access to certain operating system hardware and diagnostic functions including date and time setup terminal diagnostics clear memory application and data port setup and application download Application download procedures are covered in detail beginning on page 34 This section explains how to Set the correct date and time Use terminal diagnostics Setup ports Erase the RAM AON lt S If the LinkPoint displays APP NOT AVAILABLE on line 1 of the screen and TIME LOAD SETUP on line 2 it is already in boot mode When in boot mode with an application already loaded line 1 displays CLEAR TO RESUME while the display on line 2 is also

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