INSTALLATION GUIDE
Contents
1. 6 EM 2 6 on 5 gt Figure 6 36EB111 GRC 36EB221 GRC 36EB110 GRT 36EB220 GRT ing Tabs Wall and Mount gure 7 Fi BUILDER BOX TOP VIEW DRYWALL SHEETROCK SECTION 5 120V WIRING INSTRUCTIONS 1 Loosen the screw securing the junction box cover and remove the cover 2 Pull the power supply wires through the hole in the cover 3 Pull out the 4 wires marked L N G S from the junction box on the side of the builder box 4 Connect the black L wire from the unit to the black L from the power supply 5 Connect the white N wire from the unit to the white N from power supply 6 Connect the green ground G wire from the unit to the ground from the power supply 7 Plug the S wire connector into the provided sign wire 8 Ensure that all connections are tight 9 Secure all the wiring with wire caps then insert into the junction box 10 Remount the junction box cover see figure 8 amp 9 Note 36EB110 GRT amp 36EB111 GRC will only run 120 volt operation Figure 8 120 V Configration Min 14AWG WIRE FROM lt C POWER SUPPLY NOT SUPPLIED BLACK SINGAL CABLE SUPPLIED Min 14AWG WIRE FROM POWER SUPPLY NOT SUPPLIED BLACK SINGAL CABLE SUPPLIED L black wire L black wire gt N white wire N white wire POWER SUPPLY JUNCTION G green wire G green wire BREAKER2. 33445 www tsicustomerservice com U S A 866 661 1218 Made in China Printed in China 2013 Twin Star International IMPORTANT INSTRUCTIONS Please read and understand this entire manual before attempting to assemble operate or install the product When using electrical appliances basic precautions should always be followed to reduce the risk of fire electrical shock and injury to persons including the following 2 Oa RR C5 9 Read all instructions before using this appliance The appliance is not to be used by children or persons with reduced physical sensory or mental capabilities or lack of experience and knowledge unless they have been given supervision or instruction Any repairs to this builder box should be carried out by a qualified service person Do not use outdoors To cut the power to the unit turn the on off on the wall mounted controls to the off position This appliance when installed must be electrically grounded in accordance with local codes in the absence of local codes with the current CSA C22 1 Canadian Electrical Code or for U S A installations follow local codes and the National Electrical Code ANSI NFPA NO 70 This appliance is hot when in use To avoid burns do not let bare skin touch hot surfaces If provided use handles when moving this appliance Keep combustible materials such as furniture pillows bedding papers clothes and curtains at least 3
3. 3H 4H 5H 6H 7H 8H 9H pressing the timer button will cycle through the settings UP LIGHT EFFECTS Pressing this button will change the uplight between the 6 settings Model 36EB110 GRT amp 36EB220 GRT white red green red green blue green blue white blue red SERO blue and OFF DOWN LIGHT EFFECTS 60 70 ni 80 11 90 Pressing this button will change the downlight between 6 settings s white red green red green blue green blue white blue red 2 25 70 80 blue and OFF AUTO LIGHT EFFECTS Turns on off automatic cycling for the downlights and uplights EMBERS Turns on off undulating emberbed effect THERMOSTAT The themostat sets the heater cut off level Figure 5 NOTE PLEASE OPERATE REMOTE TRANSMITTER AT ASLOW MEASURED PACE PRESS THE REMOTE CONTROL BUTTONS WITH AN EVEN MOTION AND GENTLE PRESSURE REPEATEDLY PRESSING BUTTONS IN RAPID SUCCESSION MAY CAUSE THE TRANSMITTER TO MALFUNCTION Note When a function is changed from the control panel or remote control there will be a corresponding indicator see Figure 7 on the upper right of the projection screen The indicator shows the function changed and the level selected by the control panel or remote control When the function is turned off the corresponding indicator will flash 5 times and then fade off REPLACING THE REMOTE CONTROL BATTERY When the remote control stops operating or its range seems reduced it is t
4. Yellow Blue Bac Moser Whee Red Connect Purple Connect 36EB110 GRT E 12 TS DISPLAY 2 y tie Wines ste INPUT Logl og 2 Log 3 Log 4 05 5 Emberbed Emberbed Emberbed QC a a ool C of FLAME B FLAME B Yelow Gra Motor Black leater Y hock NT Bue slack Red mi Wha Wad srp leater 2 l Connect Connect write Blower J White 7 lt Purple 36EB220 GRT 13 S DISPLAY Main Power Switch 0000 0000 36BB DOWN LIGHT p 36BB DOWN LIGHT Heater Connect 36EB111 GRC 0000 36BB DOWN LIGHT FLAME B Motor Connect E 14 36BB CONTRO
5. feet 0 9 m from the front of this appliance WARNING In order to avoid overheating do not cover the heater It cannot be used in a closet There is a thermostat limiter inside the heater When the inner temperature over heating or occurs abnormal heating the thermostat protective device would cut off power supply to avoid the fireplace damaged or risk of fire The heaters must not be located immediately below a socketoutlet 10 To prevent a possible fire do not block air intakes or exhaust in any manner Do not use on soft surfaces like a bed where opening may become blocked 11 Use this appliance only as described in the manual Any other use not recommended by the manufacturer may cause fire electric shock or injury to persons SAVE THESE INSTRUCTIONS PRODUCT ORIENTATION Figure 1 Air Outlet Main Power Switch 36EB110 GRT Junction Box 36EB220 GRT 7 PRODUCT ORIENTATION Figure 2 Air Outlet i p witc CN ARES Stones 36EB111 GRC 36EB221 GRC Junction Box PARTS LIST 36EB110 GRT 36EB111 GRC Part Name 36EB220 GRT 36EB221 GRC Logs Stones Heater Blower Assembly Main Power Switch Main PCBA Flame PCBA Front Projection Screen Flame Generator Drive Motor Flame Generator Spinner Remote Control 6 Buttons Remote Control 8 Buttons Control Box 7 Buttons Control Box 9 Buttons E 3 OPERATION T
6. several minutes for the unit to begin blowing hot air Subsequently the fan blower will continue to run for several minutes after the heater is switched OFF If heater doesn t work but Power and Heater switches are in the ON position and thermostat is set on the product is on the protected status then turn all switches to the OFF position and unplug the unit from the wall outlet for 30 minutes After 30 minutes plug the unit back into wall outlet and operate as normal TWO YEAR LIMITED WARRANTY PROFESSIONALLY INSTALLED AND OR BUILT IN ELECTRIC INSERTS Twin Star International Inc the Company warrants to the original purchaser of a new professionally installed and or built in ClassicFlame Electric Fireplace Insert the Fireplace Insert is free from manufacturing defects in materials and workmanship for a period of two 2 years from the date of original retail purchase from a qualified authorized Twin Star dealer subject to the following terms conditions and limitations This warranty is for the USA and Canada only I What this limited warranty covers and for how long The Company warrants the Fireplace Insert to be free from defects in material and workmanship for a period of two 2 years from the date of original retail purchase as follows replacement of defective products or parts with no in home services as further described in Part IV below Il What this limited warra
7. BOX ds PANEL S black wire S black wire CONTROL L EGENTONCASE SECTION 6 208 240V WIRING INSTRUCTIONS 1 Loosen the screw securing the junction box cover and remove the cover 2 Pull the power supply wires through the hole in the cover 3 Pull out the 5 wires marked L1 L2 S from the junction box on the side of the builder box 4 Connect the black L1 wire and red L2 from the unit to the two dedicated 15 amp lines from the power supply 5 Connect the white wire from the unit to the white from power supply 6 Connect the green ground G wire from the unit to the ground from the power supply 7 Plug the S wire connector into the provided sign wire 8 Ensure that all connections are tight 9 Secure all the wiring with wire caps then insert into the junction box 10 Remount the junction box cover see figure 8 amp 9 Note 36EB220 GRT amp 36EB221 GRC will only work with a two phase 208 240v power supply Single phase 208 240v is not supported and will void the warranty Figure 9 208 240 Configration Min 14AWG WIRE FROM POWER SUPPLY NOT SUPPLIED BLACK SINGAL CABLE SUPPLIED Min 14AWG WIRE FROM POWER SUPPLY NOT SUPPLIED BLACK CABLE BLACK SINGAL CABLE SUPPLIED L1 black wire L1 black wire 208 240V L2 White W Red Stripe m L2 White W Red Stripe POWER SUPPLY N white wire N white wire JU
8. ELECTRIC BUILDERS BOX INSTALLATION GUIDE MODEL NUMBERS 36EB110 GRT 36EB111 GRC 36 220 36EB221 GRC CONSUMER SAFETY INFORMATION PLEASE READ THIS MANUAL BEFORE USING THIS APPLIANCE WARNING IF THE INFORMATION IN THIS MANUAL IS NOT FOLLOWED AN ELECTRIC SHOCK OR FIRE MAY RESULT CAUSING PROPERTY DAMAGE PERSONAL INJURY OR LOSS OF LIFE DO NOT STORE OR USE GASOLINE OR OTHER FLAMMABLE VAPORS AND LIQUIDS IN THE VICINITY OF THIS OR ANY OTHER APPLIANCE Thank you and congratulations on your purchase of a Classic Flame electric builder box Please read the installation instructions before installing and operating this appliance IMPORTANT Read all instructions and warnings carefully before using Failure to follow these instructions may result in a possible electric shock fire hazard and or injury and will void the warranty For Customer Service Twin Star International Inc Delray Beach FL 33445 www tsicustomerservice com U S A 1 866 661 1218 Made in China Printed in China 2013 Twin Star International LISTINGS AND CODE APPROVALS THE BUILDERS BOX SERIES HAS BEEN TESTED AND APPROVED IN ACCORDANCE WITH CSA AND UL STANDARDS FOR FIXED AND LOCATION DEDICATED ELECTRIC ROOM HEATERS MODEL SPECIFICATIONS RATED POWER MODEL NUMBER DESCRIPTION VOLTAGE WATTS 36EB110 GRT 36 TRADITIONAL am 1440 4400 36EB220 GRT 36 TRADITIONAL 208 240 2100 2800 6700 8900 10 1 11 7 36EB111 GRC 36 CONTE
9. L PANEL PCB 0000 36BB DOWN LIGHT 36BB DOWN LIGHT 36BB DOWN LIGHT o FLAME B Yellow Motor nite WIRed Stripe Heater 2 Black i TET Connect INPUT A Connect 1 Blower J ne Purple Black LL2 White WiRed Stripe lL 12 Main Power Switch White W Red Stripe White 36EB221 GRC 15 ELECTRIC BUILDERS BOX USER S GUIDE MODEL NUMBERS 36EB110 GRT 36EB111 GRC 36EB220 GRT 36EB221 GRC CONSUMER SAFETY INFORMATION PLEASE READ THIS MANUAL BEFORE USING THIS APPLIANCE WARNING IF THE INFORMATION IN THIS MANUAL IS NOT FOLLOWED AN ELECTRIC SHOCK OR FIRE MAY RESULT CAUSING PROPERTY DAMAGE PERSONAL INJURY OR LOSS OF LIFE DO NOT STORE OR USE GASOLINE OR OTHER FLAMMABLE VAPORS AND LIQUIDS IN THE VICINITY OF THIS OR ANY OTHER APPLIANCE Thank you and congratulations on your purchase of a Classic Flame electric builder box Please read the installation instructions before installing and operating this appliance IMPORTANT Read all instructions and warnings carefully before using Failure to follow these instructions may result in a possible electric shock fire hazard and or injury and will void the warranty For Customer Service Twin Star International Inc Delray Beach FL
10. MPORARY am 1440 4400 36EB221 GRC 36 CONTEMPORARY 208 240 2100 2800 6700 8900 10 1 11 7 WARNING THE INSTALLATION OF THE BUILDER BOX MUST COMPLY WITH THE APPLICABLE LOCAL AND OR NATIONAL ELECTRICAL CODES AND UTILITY REQUIREMENTS THIS INSTALLATION SHOULD BE ENTRUSTED TO ONLY QUALIFIED PERSONNNEL WHERE REQUIRED BY LAW INSTALLATION OVERVIEW Please read all instructions and user manual before installation Section 1 Prepare product for installation Section 2 Rough in framing following the recommended dimensions Section 3 Recommended power supply wire specifications Section 4 Mount the unit Section 5 120V wiring instructions Section 6 208 240V wiring instructions Section 7 Install control box Section 8 Check amp test Section 9 Electrical wiring diagram SECTION 1 PREPARATION 1 Open the master carton stone box and wall mounted control box and make sure you have all the parts listed Remove the parts from the cartons and put them in a safe location see figure 1 Figure 1 Control Box with bracket Remote Control Power Cord 36EB110 GRT i Only for 36EB110 GRT 36EB220 GRT Control Box with bracket Fireglass 36EB111 GRC 36EB221 GRC Power Cord Only for 36EB111 GRC 2 Unscrew 2 screws side edge of the frame Fig 2 Securely holding th
11. NCTION BOX G green wire G green wire PANEL CONTROL S black wire S black wire __ EXTENTION CABLE SECTION 7 INSTALL CONTROL BOX 1 Mount the control box bracket to the wall using provided screws 2 Connect control panel wire to extension cable 3 Insert the control box to the bracket and finish the control box installation Figure 10 BLACk S MEUS GA A CABLE 8 amp 1 Recheck that all the wiring works Check that all connections are tight and correct to the manual 2 Switch on the power supply to the unit 3 Press the POWER button on the control box 4 Using the wall controls test all the functions to ensure they are working correctly any functions do not work recheck the wiring using sections 4 and 5 of this guide 5 Use the remote control to operate the unit check all the functions 6 Finish wall construction work Caution When the wiring is complete a thorough testing cycle must be performed to check the operation of the unit PRIOR to the wall area being closed up tiled and or bricked lt LLI I U N 2 2 SECTION 9 INPUT Black Log 1 Log 2 Emberbed Log 4 Log 5 OO C C eer O Omm FLAME B
12. R REPAIR WORK YOURSELF IMPROPER SERVICE OR REPAIR MAY RESULT IN PROPERTY DAMAGE PERSONAL INJURY OR DEATH This limited warranty gives you specific legal rights and you may also have other rights which vary from jurisdiction to jurisdiction The provisions of the United Nations Convention on Contracts for the Sale of Goods shall not apply to this limited warranty or the sale of products covered by this limited warranty RESULT IN PROPERTY DAMAGE PERSONAL INJURY OR DEATH For product warranty registration please visit www tsicustomerservice com registration Before setting up this product please record the model number and serial number of this product in the spaces below for in registration and warranty reference Model Number Lo E Serial Number Lo E Twin Star International Inc Delray Beach FL 33445 Made in China Printed in China 2013 Twin Star International Inc
13. TATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE TO THE EXTENT THAT ANY APPLICABLE JURISDICTION PROHIBITS DISCLAIMER OF IMPLIED WARRANTIES SUCH IMPLIED WARRANTIES SHALL BE LIMITED IN DURATION TO THE APPLICABLE PERIODS OF TIME SET FORTH IN THE EXPRESS LIMITED WARRANTIES DESCRIBED ABOVE IN NO EVENT WILL THE COMPANY OR ANY OF ITS DIRECTORS OFFICERS OR AGENTS BE LIABLE TO ANY PURCHASER OWNER OR USER OF THE FIREPLACE INSERT OR TO ANY THIRD PARTY WHETHER IN CONTRACT IN TORT OR ON ANY OTHER BASIS FOR ANY INDIRECT SPECIAL PUNITIVE EXEMPLARY CONSEQUENTIAL OR INCIDENTAL LOSS COST OR DAMAGE ARISING OUT OF OR IN CONNECTION WITH THE SALE MAINTENANCE USE OR INABILITY TO USE THE FIREPLACE INSERT EVEN IF THE COMPANY OR ITS DIRECTORS OFFICERS OR AGENTS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSSES COSTS OR DAMAGES OR IF SUCH LOSSES COSTS OR DAMAGES ARE FORESEEABLE IN NO EVENT WILL THE COMPANY OR ANY OF ITS DIRECTORS OFFICERS OR AGENTS BE LIABLE FOR ANY DIRECT LOSSES COSTS OR DAMAGES THAT EXCEED THE PURCHASE PRICE OF THE FIREPLACE INSERT SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU ANY AND ALL SERVICE OR REPAIR WORK DEEMED NECESSARY MUST BE PERFORMED BY A REPAIR SPECIALIST DO NOT ATTEMPT TO DO ANY SERVICE O
14. cal and national electrical codes for rated power consumption Recommended Wire and Fusing Requirements Use appropriate wire to meet local and national electrical codes for rated power consumption wire gauges should be 12 gauge solid wires with a dedicated 15 amp breaker for 120 volts For 208 240 volts Builders Box models use two dedicated 15 amp breakers Allow at least 8 in of service cable for connecting power supply wire to junction box on fireplace insert when installing before finishing wall Allow up to 4 feet of service cable for connecting power supply wire to junction box on fireplace insert after finishing wall The control box is supplied with a six meter long cable SECTION 4 MOUNTING Install Method 1 Remove front frame see figure 2 2 Remove the screws holding side panels and then remove the side panels see figure 4 amp 5 3 Insert the builders box into the opening in the framing Figure 4 Mounting Tab Location Figure 5 Wall and Mounting Tabs 36EB110 GRT 36EB111 GRC 36EB220 GRT 36EB221 GRC 4 Install the builders box using 4pcs screws from the inside of the builder box see figure 6 amp 7 5 Remount the side panels GRC GRC amp 36 221 6 Place stones desired Only for 36EB111 7 Remount the front frame ion
15. e frame lift up and pull away from the unit to remove the frame Do not remove the protective plastic film at this time Place the frame in a safe place see figure 2 Figure 2 STEP 1 UNSCREW 2 7 SCREWS 36EB110 GRT 36EB220 GRT STEP 1 UNSCREW 2 D STEP 2 SCREWS LIFT FRONT PANEL 36EB111 GRC 36EB221 GRC SECTION 2 FRAMING This fireplace is a zero clearance design No combustibles can be placed on the top surface of the fireplace Combustibles may be installed to the edge of the unit Insulation and vapor barrier should be placed a minimum of 2 inches from the unit Build the framing according to the specifications shown in the below table amp figure 3 s jc po pe Pee jo Lo o fx et WM 36EB110 GRT 36 E B 2 20 G RT rra 35 238 24 18 36 335 347 236 78 51 36EB221 GRC Framing Specification Figure 3 Section 3 Recommended Power Supply Wire Specifications For 36EB110 GRT amp 36EB111 GRC installations use three non metallic sheathed cables with ground wire for the power supply Use the appropriate wires to meet local and national electrical codes for rated power consumption For 36EB220 GRT amp 36EB221 GRC installations use four non metallic sheathed cables with ground wire for the incoming power supply Use the appropriate wires to meet lo
16. he builders box can be operated by the wall mounted control box or remote control CONTROL FUNCTIONS Note Make sure the Main Power Switch is in the ON position to operate the unit Figure 3 POWER The power button will put the insert in standby mode This will MIAN POWER SWITCH turn off all functions and hold the settings in memory pressing 2 m the button again will turn on the unit to the previous setting COLOR FLAME Changes the flame effect color There are 3 color setting avaiable orange blue orange and blue LEVEL FLAME Changes the brightness of the flame effect There are 5 brightness SSS levels you can cycle through and OFF setting Lem En UP FLAME For model 36EB110 GRT amp 36EB220 GRT Increases the flame intensity There are 5 brightness levels and OFF DOWN FLAME For model 36EB110 GRT amp 36EB220 GRT Decreases the flame intensity There are 5 brightness levels Figure 4 Figure 3 and OFF Model 36EB111 GRC amp 36EB221 GRC HEAT Turns the heater on and off The LED indicator light besides the heat button will light up when on NOTE Holding the POWER button on the control panel for ppt 10 second will disable the heater function To re enable the heater en press and the hold the POWER button for 10 seconds a TEMPERATURE DISPLAY Displays the current ambient temperature operational range 60 F 90 F TIMER There are 10 timer setting OFF 30 minutes 1 hour 2H
17. ime to replace the battery with a new one 1 The battery compartment is located on the back end of the remote 2 Press and slide the battery door open and remove the old battery 3 Insert 2pcs AAA batteries checking that the and sides of the battery match inside the battery compartment 4 Replace the battery compartment door NOTE Do not mix old and new batteries Do not mix alkaline standard carbon zinc or rechargeable nicad nimh etc batteries Do not ingest DISPOSAL OF USED BATTERIES Figure 6 Remote Control 36EB111 GRC 36EB221 GRC 36EB110 GRT 36EB220 GRT on the upper right of front projection screen Battery may contain hazardous substances which could endanger the environment and human health recycling will help to converse natural resources This symbol marked on the battery and or packaging indicates that used battery shall not be treated as municipal waste Batteries should be disposed of at an appropriate collection point for By ensuring the used batteries are disposed of correctly you will help prevent potential negative consequences for the environment and human health The recycling of materials For more information about recycling of used batteries please contact your local municipality waste disposal service As an important safety feature the heating element is designed with a delayed activation sequence Therefore when the heater is turned ON it will take
18. m For valid warranty claims made prior to the second anniversary of the date of original retail purchase the Company will elect in its sole discretion to either repair or replace the covered defective product or part without charge the Company is unable to repair or replace the covered defective product or part or if repair or replacement is not c ommercially practicable or cannot be timely made the Company may elect in its sole discretion in lieu of replacement to refund the purchase price for the defective product or Warranty services under this paragraph do not include on site or in home warranty services and you will be solely responsible for all expenses incurred for the removal of the defective product or part and installation of the replacement product or part including without limitation all labor costs and all shipping and transportation costs to and from the Company and or its authorized dealer or service agent All warranty services will be performed solely by the Company s authorized dealers or service agents On site or in home services not covered by this limited warranty may be performed at your specific request and expense at the Company s customary rates for such services V DISCLAIMER OF WARRANTIES AND LIABILITY LIMITATIONS THERE ARE NO EXPRESS WARRANTIES MADE BY THE COMPANY OTHER THAN THOSE LIMITED WARRANTIES DESCRIBED ABOVE THE COMPANY DISCLAIMS ALL IMPLIED WARRANTIES INCLUDING WITHOUT LIMI
19. nty does not cover This limited warranty does not apply to a replacement of Fireplace Insert light bulbs b Fireplace Insert components that have been repaired except by the Company or its authorized service representatives or otherwise altered or modified c damage malfunction or defects resulting from shipping or transit misuse abuse accident neglect incorrect installation improper maintenance or handling or operation with an incorrect power source d damage from fire water lightning power surges abnormal environmental conditions or other acts of nature and e normal wear and tear The Company reserves the right to assess all warranty claims and to determine if the claimed defects or damages are covered by this limited warranty This limited warranty applies only to the original purchaser of the Fireplace Insert from a qualified authorized Twin Star dealer in the USA or Canada and is not transferable What you must do to get service under this limited warranty For warranty service please contact the Company by phone at 1 866 661 1218 or by mail at 1690 S Congress Ave Suite 210 Delray Beach FL 33445 USA Please have proof of purchase catalogue model manufacturer s date code and serial numbers available when calling Proof of purchase showing the original purchase date and location is required to obtain warranty service IV What the Company will do in the event of a covered warranty clai
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