SmartPhone Recovery Pro™ for Windows
Contents
1. purchase your receipt or invoice from the retailer Failure to register will void any technical support you may require LM fees Consumer Electronics Division 2012 www Im ce com 027 1055 Ty moves LM Technologies 12 months Limited Warranty What does this limited warranty cover This limited warranty covers any defects in material or workmanship in the new LM Technologies product accompanied by this limited warranty statement Only consumers purchasing this product from an authorised LM Technologies distribu tor retailer or re seller may obtain coverage under this limited warranty How long does the coverage last The warranty period is twelve 12 months from the documented date of your purchase What does this limited warranty not cover This limited warranty does not cover any problem that is caused by a accident abuse neglect shock electrostatic discharge heat or humidity beyond product specification or b any misuse contrary to the instructions in the user manual or c lost passwords or d malfunctions caused by other equipment This limited warranty is void if a product is returned with removed damaged or tampered labels or any alterations including removal of any component or external cover This limited warranty does not cover data loss backup any data to a separate medium where appropriate on a regular basis Also consequential damages incidental damages and costs related to data recover2. Division Problem The SmartPhoneRecoveryPro will not read my backup file on my PC Solution Please ensure Encrypt Backup is NOT selected in iTunes Help and Support If you have not found a solution by visiting our website page http www lm ce com home support LM Technologies does provide technical support via email please send your query complete with the serial number by completing the online support ticket also available from the support web page you will need to have registered your product first We will endeavour to reply to your query as quickly as possible usually within 48 hours of receiving the ticket Please take a moment to register your product Either use the enclosed warranty card or register by visiting our website and completing the registration form online This will entitle you to FREE technical support for 1 year from date of purchase please ensure you have kept evidence of your purchase your receipt or invoice from the retailer Failure to register will void any technical support you may require MEE Consumer Electronics Division 2012 www Im ce com 027 1055 TJ remmaroent Consumer Electronics Division SmartPhone Recovery Pro for Mac OS X User Guide Rev 2 6 Contents Introduction System Requirements Installation Check for Updates Features Understanding the User Interface Data Recovery Recovering Data from your iPhone Recovering Data from iTunes Backup File
3. LME Consumer Electronics Division SmartPhone Recovery Pro for Windows User Guide Rev 2 6 Contents Introduction System Requirements Installation Check for Updates Features Understanding the User Interface Data Recovery Recovering Data from your iPhone Recovering Data from iTunes Backup Files Select Backup File Search Text Hide Data Recovery Screen Export to Excel Troubleshooting Help and Support Introduction MEE Consumer Electronics Division Page U O 0 00 D O Liu BR U Ww D oo The SmartPhoneRecoveryPro is a Windows based application for the Apple iPhone that allows the user to view data and recover deleted data from the iPhone The data can be viewed and recovered directly from the iPhone or from the iPhone backup files All iPhone OS versions are supported by this application including the latest v5 x OS MEE Consumer Electronics Division System Requirements Hardware requirements Pentium 233 Mhz or higher e iPhone data transfer cable included Software requirements iTunes software must be installed prior to using this application Supports 32 bit and 64 bit versions of Windows XP Windows Vista and Windows 7 If recovering data without an iPhone an iTunes backup file is required Installation Check for Updates There is no installation required for this application as the software will run directly from the flash dr
4. es periodically as we will continue to update and enhance the software to ensure it works smoothly MEE Consumer Electronics Division Features The application allows the user to explore the following features of the iPhone SMS Information Call History Address Book Mail and Calendar information Notes iPhone Device Information including iPhone capacity Internet History including cookies and history Map data Photos Keychain data Dynamic Text History User defined dictionary App Store Application Data Understanding the user interface The picture on the next page shows the first screen in this application The main screen of the user interface is a facsimile of the iPhone It has two icons one for iPhone and one for Mac MEE Consumer Electronics Division iPhone icon The user is able to explore the data directly from the backup stored on the iPhone by clicking on the iPhone icon Mac icon The user is able to explore the data from the last computer backup made by iTunes by clicking on the Mac icon The data which is recovered by this application can be viewed in the data recovery screen which appears once you have selected the iPhone icon or selected the backup from your Mac Data Recovery The SmartPhoneRecoveryPro retrieves data and recovers the deleted data from iPhone devices This section explains how to recover data from your iPhone Before recovery can begin you mu
5. icon from the main screen BA iPhone Wr In the next screen the user will see icons for each version of iPhone This screen is only displayed if the PC option is TE selected from the first screen 2 The user must choose and click on the icon which describes their version Selecting the wrong version will display error messages stating it was unable to retrieve the data from the backup file MEES Consumer Electronics Division Click on the back icon to return to the first screen Click on the help icon to display the help file for this application Select Backup file Once the user has selected PC from the main screen and selected their version of iPhone they must then navigate to the backup folder 3 Select one of the three plist files and click open Depending on the users requirements they can click on any of the icons on the iPhone to go directly to that feature SMS History Contacts Call Log Calendar Notes Internet Data Map History Photos and Videos Recovered Devicelnfo Accounts Keychain Dynamic Dictionary and Installed Apps Please note that the time taken to display the photos will depend on the number of pho tos you have stored on your iPhone The more photos you have the longer it will take to retrieve them Please be patient TJ omowoans Consumer Electronics Division Td Cal Cola hon Marne May dan Pen Fever ne 375 aio El 1 v
6. is recovered by this application can be viewed in the data recovery screen which appears once you have selected the iPhone icon or selected the backup from your PC Data Recovery The SmartPhoneRecoveryPro retrieves data and recovers the deleted data from iPhone devices This section explains how to recover data from your iPhone Before recovery can begin you must take the following steps Turn on your iPhone handset Ensure that the battery is fully charged Put your iPhone into Flight mode Ensure Encrypt Backup option is NOT selected in iTunes Ensure Auto Sync is disabled in iTunes iPhone auto lock is set to NEVER Ensure that iTunes is installed on your PC GOIN De PG JE MEE Consumer Electronics Division 9 This software can not continue without iTunes installed 10 Connect your iPhone to the PC using the data cable supplied with this product Data Recovery Recovering data from the iPhone Click on the iPhone icon from the main screen The application will check for the iPhone connection If detected it will open the data recovery screen For extra security and peace of mind the data in your iTunes backup folder is not used The SmartPhoneRecoveryPro creates a snapshot a duplicate copy of your iTunes backup folder It is this snapshot folder that the iPhone uses to display the data from your iPhone Recovering data from iTunes backup file r 1 Click on the PC
7. ive You start the application by clicking on START EXE to run the application This application will open a menu from which you can select the version you wish to run You can also check for any updates to the software which have been made in the period between manufacture and delivery to your retailer using the check for updates button It is advisable to check for updates periodically as we will continue to update and enhance the software to ensure it works smoothly MEE Consumer Electronics Division Features The application allows the user to explore the following features of the iPhone SMS Information Call History Address Book Mail and Calendar information Notes iPhone Device Information including iPhone capacity Internet History including cookies and history Map data Photos Keychain data Dynamic Text History User defined dictionary App Store Application Data Understanding the user interface The picture on the next page shows the first screen in this application The main screen of the user interface is a facsimile of the iPhone It has two icons one for iPhone and one for PC TJ omomans Consumer Electronics Division iPhone icon The user is able to explore the data directly from the backup stored on the iPhone by clicking on the iPhone icon PC icon The user is able to explore the data from the last computer backup made by iTunes by clicking on the PC icon The data which
8. mowoans Consumer Electronics Division Select Backup file 2 Select one of the three plist files and click open Depending on the users requirements they can click on any of the icons on the iPhone to go directly to that feature SMS History Contacts Call Log Calendar Notes In ternet Data Map History Photos and Videos Recovered DeviceInfo Accounts Key chain Dynamic Dictionary and Installed Apps The feature selected will update the data recovery screen shown above The last icon is Recovery icon Clicking on this icon will recover deleted SMS History Contacts Call History Calendar amp Notes from the iPhone or iTunes backup file Also on the left hand side of the data recovery screen the iPhone device information is displayed The information includes Device Name OS Version Serial Number Product Type Phone Memory Total Used and Free this information is only LM fee Consumer Electronics Division displayed when acccessing the iPhone directly You can also click on the tabs at the side of the information screen to view the desired data Search Text You can search the all text based tabs by letter or word Hide Data Recovery Screen To hide the data recovery screen the user must click on Hide icon Export to Excel You can export data from the current tab or All tabs into a Excel workbook xls file 1 Click the Current Tab or All Tabs icon 2 Click browse to na
9. otcemamixavoicemal has 1 neu mesragefs Please dal 121 af atordet Sueratorte Reservation re6662171126 Order reserved at Bordesley urcen 2 28 lt 3 vercemoins Arras asser Ea lec va cime Ah av you smerucd me agas mate S rarenassanen The feature selected will update the data recovery screen shown above The last icon is Recovery icon Clicking on this icon will recover deleted SMS History Contacts Call History Calendar amp Notes from the iPhone or iTunes backup file Also on the left hand side of the data recovery screen the iPhone device information is displayed The information includes Device Name OS Version Serial Number Product Type Phone Memory Total Used and Free this information is only displayed when acccessing the iPhone directly You can also click on the tabs at the side of the information screen to view the desired data MEE Consumer Electronics Division Search Text You can search the all text based tabs by letter or word Hide Data Recovery Screen To hide the data recovery screen the user must click on Hide icon Export to Excel You can export data from the current tab or All tabs into a Excel workbook xls file 1 Click the Current Tab or All Tabs icon 2 Click browse to navigate to the destination folder name the exported file 3 You can then open the file to view the information Export Photos Video Click the Export Photos Videos icon Select
10. restart your computer and reconnect the iPhone to your computer If that doesn t work download and install or reinstall the latest version of iTunes from www apple com iTunes Problem The SmartPhoneRecoveryPro will not read my backup file on my Mac Solution Please ensure Encrypt Backup is NOT selected in iTunes Help and Support Help is available through the normal help menu within the software This guide and other documentation including the most up to date Frequently Asked Question s FAQ s are available from the support page of the LM Technologies website You may need to install a version of Acrobat reader which is free to download to access this material If you have not found a solution by visiting our website page http www lm ce com home support LM Technologies does provide technical support via email please send your query complete with the serial number by completing the online support ticket also available from the support web page you will need to have registered your product first We will endeavour to reply to your query as quickly as possible usually within 48 hours of receiving the ticket Please take a moment to register your product Either use the enclosed warranty card or register by visiting our website and completing the registration form online This will entitle you to FREE technical support for 1 year from date of purchase please ensure you have kept evidence of your
11. s Select Backup File Search SMS Hide Data Recovery Screen Export to Excel Troubleshooting Help and Support Introduction MEE Consumer Electronics Division Page U 0 00 D O Liu BR U Ww D oo The SmartPhoneRecoveryPro is a Mac OS X based application for the Apple iPhone that allows the user to view data and recover deleted data from the iPhone The data can be viewed and recovered directly from the iPhone or from the iPhone backup files All iPhone OS versions are supported by this application including the latest v5 x OS MEE Consumer Electronics Division System Requirements Hardware requirements Intel based Mac system e iPhoneQ data transfer cable included Software requirements iTunes software must be installed prior to using this application e Supports Mac OS X 10 5 10 7 If recovering data without an iPhoneQ an iTunes backup file is required Installation Check for Updates There is no installation required for this application as the software will run directly from the flash drive You start the application by clicking on start exe to run the application This application will open a menu from which you can select the version you wish to run You can also check for any updates to the software which have been made in the period between manufacture and delivery to your retailer using the check for updates button It is advisable to check for updat
12. st take the following steps Turn on your iPhone handset Ensure that the battery is fully charged Put your iPhone into Flight mode Ensure Encrypt Backup option is NOT selected in iTunes Ensure Auto Sync is disabled in iTunes iPhone auto lock is set to NEVER SNA ER ER TJ omowans Consumer Electronics Division 8 Ensure that iTunes is installed on your PC 9 This software can not continue without iTunes installed 10 Connect your iPhone to the PC using the data cable supplied with this product Data Recovery Recovering data from the iPhone Click on the iPhone icon from the main screen The application will check for the iPhone connection If detected it will open the data recovery screen For extra security and peace of mind the data in your iTunes backup folder is not used The SmartPhoneRecoveryPro creates a snapshot a duplicate copy of your iTunes backup folder It is this snapshot folder that the iPhone uses to display the data from your iPhone Recovering data from _iTunes backup file Choose an Info plist file to Recover a gt 25 m 527696a4405eb319a69a Q re 1 Click on the Mac icon from the main paces screen v ce Yesterday D Past Week Click on the back icon to return to the first anse BAI Movies screen BAI Documents Manife Manife AI bdx 4 Manifest plist 1 i Android 2 Binaries tenia Cancel Open Ti o
13. the directory folder on your PC to export the photos and videos to You can then open the folder to view the photos and videos If you are updating a folder from a previous export please check the box Replace if exists DE MEE Consumer Electronics Division Troubleshooting The following section provides answers for some common issues that you may encounter when using the SmartPhoneRecoveryPro Problem The iPhone has stopped working What do I do Solution Reset the iPhone by holding down the sleep wake icon at the top right of the device and the home icon at the bottom center of the face at the same time Problem The iPhone doesn t connect to the computer What do I do Solution Please try one of the following The iPhone battery might need to be recharged If that doesn t work disconnect other USB devices from your computer and connect the iPhone to a different USB 2 0 port on your computer If that doesn t work turn the iPhone off and turn it on again Press and hold the Sleep Wake icon on the top of the iPhone for a few seconds until a red slider appears and then slide the slider Then press and hold the Sleep Wake icon until the Apple logo appears If that doesn t work restart your computer and reconnect the iPhone to your computer If that doesn t work download and install or reinstall the latest version of iTunes from www apple com iTunes MEE Consumer Electronics
14. under this limited warranty and is not part of the refund replacement process LM Technologies warrants that replacement products are covered for the greater of either the remainder of the original product warranty or 90 days This warranty statement does not affect your statutory rights The Warranty Card at the end of this statement can be used to send your product registration back to LM Technologies Product Registration form Title Mr Miss Mrs First Name Last Name Email Address Address 1 Address 2 Address 3 Postcode Country Product Code This will start with LM Date of Purchase Serial Number Name of Retailer Nature of Use Business Home Return the completed form to LM Technologies Ltd Unit 10 Caroline Point 62 Caroline Street Birmingham B3 1UF United Kingdom
15. vigate to the destination folder name the exported file 3 You can then open the file to view the information Export Photos Video 1 Click the Export Photos Videos icon 2 Select the directory folder on your PC to export the photos and videos to TJ omomars Consumer Electronics Division 3 You can then open the folder to view the photos and videos 4 If you are updating a folder from a previous export please check the box Replace if exists Troubleshooting The following section provides answers for some common issues that you may encounter when using the Smart Phone Data Recovery Stick Problem The iPhone has stopped working What do I do Solution Reset the iPhone by holding down the sleep wake icon at the top right of the device and the home icon at the bottom center of the face at the same time Problem The iPhone doesn t connect to the computer What do I do Solution Please try one of the following The iPhone battery might need to be recharged If that doesn t work disconnect other USB devices from your computer and connect the iPhone to a different USB 2 0 port on your computer If that doesn t work turn the iPhone off and turn it on again Press and hold the Sleep Wake icon on the top of the iPhone for a few seconds until a red slider appears and then slide the slider Then press and hold the Sleep Wake icon until the Apple logo appears If that doesn t work
16. y removal and installation are not recoverable under this warranty What do you have to do to activate warranty LM Technologies will not provide any warranty coverage unless your claim is in compliance with all terms of this limited warranty statement and you follow the proper return procedure Product registration is a standard requirement before customer support can be given You will be asked for your name address phone number email address and product serial number when registering a product either online at www Im ce com home product registration or via the attached warranty card If the product is deemed to be within warranty and coverage is agreed the product must be returned properly packaged in its original packaging or packaging providing the product with equivalent protection to the original packaging and shipped with the shipping charges prepaid to the address supplied by your retailer or re seller Back up your data before sending the product back to LM Technologies because the product you send will not be returned to you What LM Technologies will do If LM Technologies and or the retailer re seller authorises you to return your prod uct a replacement product will be issued to you without charge By sending the product back to an LM Technologies authorised retailer online seller you agree to transfer ownership of the original product to LM Technologies Data recovery where appropriate is not covered
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