PlaceApp User Manual
Contents
1. Confidential Page 6 of 17 Copyright 2014 West Compass Inc lt Settings Wi Fi lt Settings Cellular Wi Fi Cellular Data Enable Location Services for Place When you first launch place app you will be asked to allow location services for this app If you do not select Allow the app will not function or range beacons Manage Location Services for PlaceApp under Settings Go lt Settings Privacy Location Services On to Settings gt gt General gt gt Location Services Here select and enable Place Enable Background App Refresh for Place PlaceApp works by refreshing content data in the app as you encounter Beacons In order to show you beacon content you must have Background Refresh enabled for PlaceApp Manage Location Services for PlaceApp under Settings Go to Settings gt gt General gt gt Background App Refresh It s toward the bottom of the General screen lt Settings General lt General Background App Refresh LinkedIn Background App Refresh Messenger NYTimes OneDrive 060606 Place 1 Confidential Page 7 of 17 Copyright 2014 West Compass Inc PLACEAPP DOCUMENTATION Here select and enable Place Notification Services for PlaceApp If you would like to receive notification when you have approached and are within range of a new location that has beacons you will want to enable Notification services for PlaceApp You can control Notification servi2. 9 of 17 Copyright 2014 West Compass Inc Share Icon Click the share icon when you want to send someone the current content beacon content item you either are currently ranging or from your history cover flow When you click the share icon available options for how you want to share it will appear IF you have certain other apps installed on your device you may see icons to share via AirDrop Text Email Twitter and Facebook Select how you want to share and click to send the content Please note content items that are received will display in Safari browser and ask the user to either open or download the PlaceApp for native viewing Menu Icon The menu icon displays a list of other options and provides some advanced options for troubleshooting Standard Menu item options include Show Nearest Refresh Clear History Settings About Play Icon For Beacons that have Audio you may see an optional audio button when this beacons loads Play Audio Confidential Page 10 of 17 Copyright 2014 West Compass Inc PLACEAPP DOCUMENTATION IV PLACE APP Using PlaceApp Before using PlaceApp please make sure you have the required iOS preference settings enabled See I Requirements including Bluetooth Location services for PlaceApp Background Refresh for PlaceApp Notification Center services for PlaceApp and Cellular and Wifi enabled e First Launch Location Permissions When you first Launch Pl
3. and have that automatically appear in PlaceApp e PlaceApp delivers a magical and ever changing experience for users allowing users to view location specific content tailored by audience and language with the ability to explore into a depth of information they desire e PlaceApp provide a global and scalable solution for customers e PlaceApp is currently available for iPhone and iPad A PlaceApp for Android is currently on our product roadmap but is unavailable at this time The Place Product Suite The Place Product Suite provides a complete out of the box solution for a tremendous number of business use cases for both non tech savvy and high tech users The Place Product Suite includes PlaceApp PlaceBeacons and PlaceBMS PlaceApp is a free iPhone and iPad beacon browser app that engages users with registered beacons and content through the PlaceBMS Beacon Management System backend Place App offers a comprehensive solution and the following key features e Downloads and maintains synchronized content with PlaceBMS e Saves places you have encountered and allows user to browse previous locations and points of interest Confidential Page 3 of 17 Copyright 2014 West Compass Inc PLACEAPP DOCUMENTATION e Filters content by language and audience providing user preferences for receiving targeted content e Caches content for off line delivery when an internet cellular wifi connection is unavailable e Pops to websit
4. CUMENTATION eMenu Items There are a number of options under the Menu items Uses of these are fairly obvious They include Show Nearest lt gt Pause Refresh Clear History Settings About Confidential Page 14 of 17 Copyright 2014 West Compass Inc PLACEAPP DOCUMENTATION V TROUBLESHOOTING AND HELP Advanced Diagnostics There are some advanced options for troubleshooting your PlaceApp To put your PlaceApp into diagnostics mode you will need to go into the About Menu and tap the West Compass logo 7 times Your PlaceApp menu selections will expand When you return back into the Menu selection you will see a number of new options The most useful of these options includes the ability to Completely Reset the App and the ability to determine Beacons In Range Reset the App deletes all settings and returns the App back to it s original starting state Beacons In Ranges lists all beacons that the app is able to locate Hitting the refresh button here will re list to the current beacons within range Frequently Asked Questions Q What if cannot see range Beacons A Enable Bluetooth PlaceApp detects Beacons which are transmitting on Bluetooth channels Bluetooth must be enabled for a user to find Beacons Manage Bluetooth under Settings gt gt Bluetooth Enable Wifi Cellular Once PlaceApp detects a Beacon it will reach back across the internet to retrieve content for this location place You will nee
5. PLACEAPP DOCUMENTATION laceADO User Manual Documentation PlaceApp Version 1 11 October 30 2014 iBeacon Confidential Page 1 of 17 Copyright 2014 West Compass Inc PLACEAPP DOCUMENTATION TABLE OF CONTENTS Introduction B ORCO 2 ee Ce ne ee en E ee ee tee ee A ere 3 CO EE ETE EEA EEE EEE IEE EA AN E EEA 3 C The Place Product Sulte cccccccecccseccacceceeccauceeuccsautensneenutsnenuaeecueenuatenneesntsnanennenans 3 ll Requirements Ae WCF SII MS espace a en a D ne 6 Il Organization AO GR ee ee een ee ene rene ee eee E eee eee ree 9 IV PlaceApp Pe USINE PR C Dn ee E E ee ee 11 V Troubleshooting and Help Pe FOV E A OR E NETE E E T 15 B COU CII A ke0 OUES ON eea E EES EE 15 CAS E E E E E ee er 16 Confidential Page 2 of 17 Copyright 2014 West Compass Inc PLACEAPP DOCUMENTATION INTRODUCTION Objective PlaceApp is an ibeacon browser app which enables users to view and interact with content associated with beacons PlaceApp is a free download on the iTunes App Store Goals e PlaceApp provides a viewing platform and ibeacon browser for beacons e PlaceApp works with registered beacons from all beacon manufacturers who support iBeacon specification e PlaceApp is designed to be browser like with minimal navigational interference with the content to be displayed for a beacon e Content authors can add content within PlaceBMS
6. aceApp it will ask your permission to use your location You must Allow location services to be enabled otherwise the App will not be able to range beacons e Settings Before PlaceApp begins to show content it will also ask you to complete Settings These settings are used to understand your age gender and language so that the Beacon content management system can display information that is age gender and language appropriate Please enter this information IF you would like to edit your settings you can do this under the Menu icon Menu icon gt gt Settings Show Nearest Provide the following information in order to get content suited to you Refresh Gender Female Clear History Birth Date March 12 1973 Settings About Language English US eRanging Beacons Mode When the pause icon is in the upper corner you are currently in ranging mode and PlaceApp will range for beacons and react to beacons found If there are multiple beacons within range PlaceApp will show content for the closest beacon As you move from place to place and become closer to another beacon the content will switch to the next beacon after a 5 second delay You can pause ranging at anytime by clicking on the pause icon Confidential Page 11 of 17 Copyright 2014 West Compass Inc e6600 Sprint 8 03 PM 1 gt a To the right is an example screenshot of PlaceApp in ranging mode and serving up content for a piece of artwor
7. ces to allow disallow apps to put up alerts play sounds add banners on your lock screen or within the app You manage Notification Services for PlaceApp under Settings Go to Settings gt gt Notification Center gt gt Here select Place app and enable the following notification services Badge App Icon Sound Show in Notification Center Show on Lock Screen Settings lt Settings Notification Center Edit Wi Fi Not Connected in sue Bluetooth On CG WWDC Badges Sounds Banners VU Cellular A pp Store Badges Banners Personal Hotspot Off J Uber UN VPN Pocket Earth Badges Sounds Banners Place Badges Sounds Banners 7 fe Ne Q Notification Center E Badge App Icon Sounds ALERTS Show in Notification Center Include 5 Recent Items Show on Lock Screen Confidential Page 8 of 17 Copyright 2014 West Compass Inc PLACEAPP DOCUMENTATION IIl ORGANIZATION App Structure PlaceApp is designed much like a web browser It has minimal top navigation area that allows you to accomplish specific goals There is also a number of advanced diagnostic options that can be displayed if a user is experiencing issues The following is the top icon button bar for PlaceApp Pause Beacon Ranging icon Trash Icon Cover flow Icon Share icon Menu icon wb d eBeacon Ranging Pause Icon The beacon ranging pause icons allow you to toggle between showing content for the nearest beac
8. d to have Wifi and or Cellular enabled to retrieve beacon content Manage Wifi or Cellular under Settings gt gt Wifi and or Cellular Make sure they are enabled and data connected to the Internet Enable Location Services for Place PlaceApp needs permission to know your location to function Manage Location Services for PlaceApp under Settings Go to Settings gt gt General gt gt Location Services Here select and enable Place Enable Background App Refresh for Place PlaceApp works by refreshing content data in the app as you encounter Beacons In order to show you beacon content you must have Background Refresh enabled Manage Location Services for PlaceApp under Settings gt gt General gt gt Background App Refresh Ita s toward the bottom of the General screen Notification Services for PlaceApp If you would like to receive notification when you have approached and are within range of a new location that has beacons you will want to enable Notification services for PlaceApp Manage Notification Services for PlaceApp under Settings gt gt Notification Center gt gt PlaceApp and enable the following notification services Badge App Icon Sound Show in Notification Center Show on Lock Screen Confidential Page 15 of 17 Copyright 2014 West Compass Inc Q Settings are all enabled but I still can t see Beacons A When you first launch PlaceApp it needs to synchronize with Internet server to know what b
9. eacons it should be looking for If you are not attached to the Internet when you launch the first time this data synchronization process can fail This is very easy to restart you need to completely quit the app so it is not running in background either and then relaunch it Do this when you are attached to the internet and it will restart the synchronization so PlaceApp can learn what beacons it needs to know about If you are still having trouble please use the support contact form and we ll help you Q Why am I not getting Notification Alerts A Notification Alerts will only occur once per location per 24 hour period And only if your PlaceApp is not currently active and is encountering a beacon and running in the background Also you must have Notification Services for PlaceApp enabled If you would like to receive notification when you have approached and are within range of a new location that has beacons you will want to enable Notification services for PlaceApp Manage Notification Services for PlaceApp under Settings gt gt Notification Center gt gt PlaceApp and enable the following notification services Badge App Icon Sound Show in Notification Center Show on Lock Screen Q Why is my PlaceApp toggling between 2 or more places A PlaceApp always tries to display beacon content that is closest to you Typically PlaceApp double checks to make sure a beacon is closest but sometimes when you are in a multiple beacon env
10. er iBeacon can also be utilized including those from Estimote StickNFind Kontakt io Roximity Gimbal and others PlaceBMS manages content through a cloud based web backend This content is associated with a beacon hardware device When a person encounters a beacon PlaceBMS via Place App delivers content for display PlaceBMS supports business and users without app development capabilities through the standard Place App PlaceBMS solution works with any beacon using Apple s iBeacon technology including PlaceBeacons beacons from third parties and iOS devices acting as beacons PlaceBMS supports multiple languages and audience content filtering Screenshot of PlaceBMS below Locations Templates Points of Interest Beacons Tracking Simulate Account Home Points of Interest Points of Interest Add Point Of Interest Name Display Template Beacons Content Items Ana Maria Hernando Template Art Template with Detail Image 4C9D75C 96 122 8 ty Ana Maria Hernando Template Art Template with Detail Image 4 C9D75C 96 121 8 w Catherine Dixon Template Art Template with Detail Image 4 C9D75C 96 120 8 ty Destiny Allison Template Basic Art Template 4 C9D75C 96 128 7 T Doug Trujillio Template Artist Template with Secondimage and Video 4 C9D75C 96 96 9 ty Confidential Page 5 of 17 Copyright 2014 West Compass Inc PLACEAPP DOCUMENTATION I REQUIREMENTS PlaceApp Requirements and Settings PlaceApp utilizes location ba
11. es without leaving Place App and allows for speedy return with a click e Allows content to be shared with others e Allows for custom notification alerts for each location e Allows for initial welcome content messaging the first time a beacon enabled location is encountered e Supports text html urls image video audio inline audio e Localized into 13 languages dn yall REA RE Dansk Deutsch English Espa ol Fran ais Italiano Melayu Nederlands Pycckui Svenska e Place App Screenshots below 00 Sprint gt 1 35 PM 4 G 0000 Sprint 1 21PM 4 D eecco Sprint 1 22 PM 4 Gs GO CO 00 6600 CO 827 Blvd of The La rue Moliere en i va o Champions Rouen n 480 000 Oswald Poreau 1877 1955 La rue Moliere en gt Play Audio Rouen Oswald Poreau 1877 1955 gt Play Audio 827 Boulevard of the Champions Shalimar FL 32579 Okaloosa county Fort Walton Beach Lake Lorraine Why have an ordinary home on the water Play Audio when you can own an extraordinary deep water waterfront home You will Play Audio Tap Here to See Nearest Place Tap Here to See Nearest Place PLACEAPP DOCUMENTATION PlaceBeacons are the physical hardware devices that run on coin operated batteries that can be hidden or tucked away in a physical location PlaceBeacons utilize Apple iBeacon proximity technology PlaceBeacons can be used with PlaceApp and PlaceBMS but any oth
12. ironment and roughly equi distant between 2 or more beacons the system may toggle between content To prevent this walk closer toward a beacon place so that you are closer to one than another other You may need to pause here a moment to let it settle since we have seen that idevices processing the beacon signal have a delay in them depending on your devices processing speed and will take up to 10 15 seconds to clear any beacon signal backlogs Support IF you need support please don t hesitate to contact West Compass support You can email support directly at support westcompass com OR you can go up to our website and complete a support contact request If you make a contact request please make sure to put in your issue and don t forget to include your contact information Confidential Page 16 of 17 Copyright 2014 West Compass Inc THIS PAGE INTENTIONALLY LEFT BLANK Confidential Page 17 of 17 Copyright 2014 West Compass Inc
13. k La rue Mol iere en ePaused Mode Not Ranging for Beacons Rouen When you see the beacon ranging icon in the upper Oswald Poreau 1877 1955 right corner you are currently in paused mode and eet N en DE y ate PlaceApp is not actively ranging for beacons You will also notice a small frame on the bottom of your device that says Tap Here to See Nearest Place There are many reasons PlaceApp may go into paused mode You can enter paused mode by A Selecting the Pause Icon B Opening up your history cover flow and select an item C Listening to audio at a beacon place 1927 Belgian Oil paint on canvas A famous street in Rouen in Normandy 000 Sprint 1 39 PM 13 France La rue Moliere en Rouen was painted Cy by Oswald Poreau in 1927 The spire of Notre K To the Left is an example screenshot of PlaceApp in paused mode with cover flow open and an item selected 827 Blvd of The Champions 480 000 Tap Here to See Nearest Place Confidential Page 12 of 17 Copyright 2014 West Compass Inc PLACEAPP DOCUMENTATION eViewing History PlaceApp tracks all the beacons you have encountered and places them into History You can show hide your history by clicking the cover flow icon If you click on an item in your history you will load to this beacons content in the main view and active beacon ranging will automatically pause Below are screenshots with Hi
14. on or pausing beacon ranging The app will automatically pause your ranging when you perform specific actions like selecting an item in your history cover flow or playing audio When ranging for a nearest beacon you will see the pause icon You will see the beacon ranging icon when you are paused To begin ranging so that you can see the closest beacon click on the pause icon an it will toggle to play With the beacon ranging icon displayed the closest beacon content will display Trash Icon The purpose of the trash icon is to delete history items from your cover flow When you click on a history item in your cover flow the trash icon will darken to signify it able to be clicked on If you click on trash icon after selecting a history item that item will be deleted Deleted items will not reappear into your cover flow unless you encounter this beacon again at a later time Cover flow Icon The cover flow icon opens your history cover flow which is a list of all the beacons and content that you ve encountered You can use this cover flow to return to beacon content that you have visited for later reading use or study Clicking on an item in your cover flow will pause beacon ranging and take you back to that beacon content item If desired you can delete an item from your cover flow by clicking on it and clicking the trash can Click on the Cover flow icon anytime to hide show your beacon browsing history Confidential Page
15. sed services background refreshing bluetooth wifi and cellular to know where you are receive communication from the beacons and reach out across the internet to retrieve information for that location The following operating systems and features are required to be enabled Supported Devices iPhone4s and above iPad3 and above iPod5 Supported Operating Systems iOS7 amp iOS8 Enable Bluetooth PlaceApp detects Beacons which are transmitting on Bluetooth channels Bluetooth must be enabled for a user to find Beacons Manage Bluetooth under Settings Go to Settings gt gt Bluetooth and make sure Bluetooth is enabled lt Settings Bluetooth Bluetooth Enable Wifi Cellular Once PlaceApp detects a Beacon it will reach back across the internet to retrieve content for this location place You will need to have Wifi or Cellular at minimum enabled to retrieve beacon content Please note IF beacon content had previously been downloaded you may have a cached version of the content on your device which will appear In this case if you are offline content will still appear if available but you will typically want to have wifi or cellular always enabled s Manage Wifi or Cellular under Settings Go to Settings gt gt Wifi and or Cellular Make sure they are enabled and data connected to the Internet Having both Cellular and Wifi enabled increases the accuracy of your location so if possible Please make sure to enable both
16. story Cover flow displayed and hidden t eDeleting a Place History Item If desired you can delete items in your history cover flow To do this select the item and click on the Trash icon Your item will be deleted The item may re appear if you re encounter the beacon M e Clearing All Place History Items If desired you can delete ALL items at once Deleting all items is accomplished by selecting Clear History from within the Menu icon Once Clear History is selected all items in your cover flow will delete eSharing Beacon Content There may be times when you would like to share beacon content with another person You can share information from the beacon you are closest to or share an item that is La rue Moliere en in your history cover flow To share an item select on it or Ronan have it currently within range Next click on the Share Icon paper plane AirDrop this will bring up a window with whatever options your device currently has dont appear automaticaly ask em 10 enabled This would include options such as Air Drop Text Message Email Twitter and Facebook Select how you want to share and click to send the content C7 Yw Please note Content items that are received will display in Safari browser a bs and ask the user to either open or download the PlaceApp for native f viewing ry Copy Cancel Confidential Page 13 of 17 Copyright 2014 West Compass Inc PLACEAPP DO
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