User Guide
Contents
1. 10 Enterprise IP Phone Customizing Your Phone To change the language via Phone interface 1 Press MENU gt Settings gt Basic gt Language 2 Scroll through the list of available languages 3 Press OK button when the desired language is highlighted The language appears on the graphic display will be changed to the one you choose 1 English d French 4 Press MENU key to return to the previous Screen Time and Date The time and date appears on the idle screen of the IP phone If the phone can not obtain a time and date from the call server please contact your system administrator if the time or date is incorrect You can set the time manually or via the SNTP server which is used to synchronize the time To change the Time and Date via the Phone interface 1 Press MENU gt Settings gt Basic gt Time amp Date 2 If SNTP Time is chosen the phone will automatically get the time from the specific NTP Server Use the navigation keys to highlight the specific options and do the relating changes You can set the Time Zone NTP Server1 Server2 and Daylight respectively 4 Daylight 4xDisable gt 3 If Manual Setting is chosen the time can be set manually Use the navigation keys to highlight the option and enter the specific date and time 1 Date D M Y 07 04 09 4 Press OK button the time appears on the idle screen will be changed Or press MENU key to return to the previous screen To cha2. To configure Call Forward via Web interface Choose Phone gt Features gt Forward to do the relating changes Please refer the above configuration information During an Active Call Mute This function allows you to mute the microphone of the active audio device during a call you can not be heard by the other party You can still hear all other parties while mute is enabled To mute resume the conversation Press button during the conversation the icon 1 will be shown on the LCD Press x again to get the microphone return to normal conversation Call Hold This call function allows you to place an active call on hold In this case your IP PBX _ 20 Enterprise IP Phone Using the Basic Phone Functions might play a melody or message to the other party while waiting Other calls can be received and made while having a call on hold To hold resume a call 1 Press the HOLD button to put your active call on hold 2 Ifthere is only one call on hold press the HOLD button again to retrieve the call nf 910001 HOLD 00 19 3 If there is more than one call on hold press the Up Down button to highlight the call then press the HOLD button again to retrieve the call Note When you are under the call hold status putting down the handset the conversation will go on over the speaker instead of hanging up the call Call Waiting This call feature allows your phone to accept other incoming calls to an exte
3. 3 way Conference You can establish a three party conference during the conversation three phone parties can communicate with each other To establish a conference 1 Press the CONF button during an active call 2 The first call is placed on hold You will hear a dial tone Dial the number to conference in then press the SEND key CONF 281 123 3 Press the MENU key to stop the conference in operation before the call is answered 4 After the call is answered the conference call will now include you and the other two parties 5 Hang up to disconnect all parties Voicemail Your voice mailbox messages which are usually stored on a media server of your local or hosted VoIP telephony system can be accessed from your phone New voice messages can be indicated both acoustically and visually as described below e The idle screen will indicate the new voice messages coming 489 08 Apr 09 55 e The MESSAGE button will be lighted To configure the Voicemail code via Phone interface 1 Press MESSAGE button to Voice Mail 2 Use the navigation keys to highlight the Line you want to set enter the code which the phone uses to connect to your system Press 123 to choose the proper input method 1 Linel xx8 123 3 Press OK button to save the change or press MENU to return to the previous menu 29 Enterprise IP Phone Using the Basic Phone Functions Note Please contact your system administrator for
4. 1 Press MENU gt Settings gt Basic gt OK 2 Scroll to Phone Volume gt Ring Vol use the Volume Adjustment Bar or navigation keys to adjust the volume Ring Yolume 3 Press OK button to save the contrast change or MENU key to cancel You can also adjust the ring tone volume by the following way When the phone is in idle status press the Volume Adjustment Bar to a comfortable level To change the Ring Tone Type via Web interface Choose Phone gt Preference gt Ring Type highlight the specific one in the scroll down menu click confirm button to update the change You can also delete the specific one by clicking the Delete button To upload the new Ring Tone via Web interface 1 Click Browse button to choose the specific ring tone file 2 Click Upload button to upload the file and then Confirm to save the change 3 Enterprise IP Phone Customizing Your Phone Note The ring tone file format must be in 16bits WAV format via Ulaw Compression 8K sample rate monophony Blank or other special characters can not be included in the file name Codec Selection The IP phone supports the following voice codecs G 722 G 723_53 G 723_ 63 G 726 16 G 726 24 G 726 32 G 726 40 G 729 PCMU and PCMA You can enable disable the desired codecs via Web interface Please contact your System Administrator for more details about the codecs To enable disable the codecs 1 Choose Account gt Codecs Status
5. Maintenance Tasks Administrator Mode The phone allows two modes to configure the phone e User Mode e Administrator Mode Administrator mode grants unlimited access to the phone configuration on both Web and Phone interface User Mode is not able to access the settings on the Phone interface such as Accounts Network Reset to Factory other phone settings 97s Enterprise IP Phone Using the Advanced Phone Functions Administrator User Password Administrator mode grants unlimited access to the phone configuration on both web and phone user interface The administrator user password is used to access e Web interface along with user name e the advance settings of the phone such as Network Account Reset to Factory Settings via the Phone interface The default administrator password is admin Meanwhile the user name for Web interface access is admin To change the administrator password via Phone interface 1 Press MENU gt Settings gt Advanced gt OK gt Set Admin PWD gt OK 2 You are prompted to enter the old PWD new PWD and Confirm PWD Press abc to change the input method 3 Press OK button to confirm the change or MENU to return to previous menu To change the administrator password via Web interface Choose Security enter the old new password and Confirm Password choose Confirm button to save the changes or Cancel button to cancel the changes Reboot You should reboot the phone when you are chall
6. There are two ways for network and power source connections You can either connect the phone to the AC Power directly using the power adapter or to a PoE compliant switch or hub Your system administrator will advise you on which one to use RPT iF p RNG Laa DC5V Internet PC C 0 Enterprise IP Phone Getting Started Note 1 Ifinline power is provided do not install AC adapter Make sure the Ethernet cable and switch hub are PoE compliant 2 The Internet Port can be also connected to Hub Switch IP PBX or other internet devices The phone can also share the network connection with other network devices such as PC Connect the phone s PC port and computer s Network Port together using an Ethernet cable shown as below PSTN Ea Internet PC PC Configuration and Registration If you are administrator you need to do some simple configuration to make the phone work If not please contact with your internet administrator or service provider for more details Configuring via Web Page Press OK button on the keypad of the phone to enter the status page and find out the IP address of IP phone Enter it for example http 192 168 3 28 into the address bar of web browser The default login name and password are both admin Note Please locate your PC in the same network segment of IP phone 192 168 3 X to access the web configuration page Please consult your system administrator for help Network
7. number and click Add button to save the changes or choose the specific one in the list click Del button to delete the record 3 You can not dial out the number from your IP phone unless it is removed from the Forbidden List 18 Enterprise IP Phone Using the Basic Phone Functions Using the Basic Call Functions Making a call Call Devices You can make a phone call via the following devices 1 Pick up the handset Ta icon will be showed in the idle screen 2 Press the Speaker button icon will be showed in the idle screen 3 Press the Headset button if the headset is connected to the Headset Port in advance The icon 4 will be showed in the idle screen You can also dial the number first and then choose the method you will use to speak to the other party Call Methods You can press an available line button if there is more than one account then 1 Dial the number you want to call or 2 Goto Address Book use the navigation button to highlight your choice or 3 Go to History use the navigation button to highlight your choice press Left Right button to chose All Calls Missed Calls Dialed Calls Received Calls and Forwarded Calls or 4 Press the RD button to call the last number called 5 Press the SEND button to dial out if necessary 910001 gt Answering a call Answering an incoming call 1 Ifyou are not on another phone lift the handset using or press the Speaker button to answer it usin
8. provider or the device will probably crash after the update How to auto provision Consult the auto provision server address with your ISP As
9. the Advanced Phone Functions The parameters of the Autoprovision Parameter Description Update Protocol The phone can be updated via TFTP FTP or HTTP TFTP Server If you choose TFTP as protocol TFTP you need to enter the TFTP server IP address and port Check new config You can specific the period that your phone checks the new firmware from the server Power on Repeatedly Weekly Power on Repeatedly Power on Weekly and Disabled Scheduling You can specific the period in days which the phone checks and updates the new firmware the range is 1 30 days Note 1 Any power interruption during the following process will most likely lead to a flash memory error As a result the system cannot boot up anymore The procedure can be only conducted in Administrator Mode If the updating is failed you can re plug the power adaptor and press the Speaker key for 3 seconds the IP phone will enter the account configuration interface Users can reconfigure the IP phone account information here then press the OK button to save the changes Decryption This IP phone can support y000000 cfg and mac cfg files encryption and decryption for user authentication to realize security usage If there are any encrypted y000000 cfg or mac cfg files on the server users can open the webpage of your IP phone Go to Upgrade gt Advanced choose and fill in the Specified AES Key for y000000 cfg and Per phone AES Key for mac cfg option then click t
10. Click the Export button to export the contact list Note Import Export Contact List can be only set via Web interface Other Settings Dial Plan A dial plan establishes the expected number and pattern of digits for a telephone number This includes country codes access codes area codes and all combinations of digits dialed For example if you set the Prefix as O and Replace as 0086 Chinese country code when you dial 05702000 out the number will be replaced by 00865702000 automatically To set a Dial Plan via the Web interface 1 Choose Phone gt Dial Plan gt Replace Rule 16 Enterprise IP Phone Customizing Your Phone Status Account Network Contacts Upgrade Security Preference Features Voice Ring Tones Dial Plan Replace Rule gt gt EJ NOTE Index Prefix Replace 0 9 Identifies a specific do not use digit digit Identifies any digit dialed that is included in the range Please notice that only out rule support this method Replace x Matches any single digit that is dialed yu yy yy yy ye P S 09 h K M N a Add Del Matches an arbitrary Dial now gt gt number of digits Area Code gt gt Block Out gt gt 2 Enterthe desired Prefix and Replace 3 Press Add button to save the changes 4 You can also delete a specific one from the dial plan list by pressing Del button Note Please contact with your system administrator for
11. Contents GEIEDE Ee OU ee renee FS ANS Li ven E 1 LRS EA Phont een nee ae 2 Configuration and Registration sese ee eee eee 4 COMMS UTINS yia Web Papo siussceciuusraessanientersdnaedcesinaunsasbanantaaneeedunehstesnuautantenabasabbenbeudaaktedas 4 Configuring via Keypad ccceessssseeccccccceeeeeeeaaeeeeessseeeeeeeeeeeeeeeeeeaaaeeeesseseeeeeeeeeeeeeeeeeeaaaas 5 LIET O a E E EE E A gt Keypad Instruct Om sespe aeaiee a E AEAEE EE EEEa EE E E Eai 6 LEDTES hele een ctryc tre wrrrctncererrercrereeyTees tt Tegrer 7 WOT STIS GUNS OT E edn ic ed cd eda cae de eden 8 EST TTT 8 Customizing Your PHONEC cccssccccsssscccssssccssssscccssscccssssscsssseee LO General SE THT 10 Phone 1211 11 RNIT a reserere repr re se ter tee rer ernest A 10 Lana ee ne nee ee nee hen 10 Te a D e E TENEAEPEIREERLEERTERGGEN 11 EE e E A een 12 Audo n Sehe Tere DeTE ree SET Te mre ere ENTER 12 VOR EA E A A A ae A Eee 12 TOG eT 13 Codec o T TTT 14 Contact IVE NTI cts SERIEN PEDENEDEDEVERNUEPEURDERTERIET EUR FEUEDEUR DENIELNER EUR UNER EUEUEURE EU NUEDLOREVELURN OR 15 Edit Add Delete Contact sese 15 Import Export Contact E 15 OS EN e E E E E E E EE E 16 BIER NT a E E EE RE EURE FEDER OR RE EUR A E VRR eer IE RER IE vere ter ener er Te errr Try OAE EE GERA 16 BI INOW A E NE ELENA 17 BOCK 11 AONEPUUNPEEREAUNEBEREHEERUEEN NENEFEUUERERRER IUHERUEEUEERENEN ATHRER
12. EEHNEREUEE iir n eoi r ere inai oii 18 Using the Basic Call Functions eessseecsseecsseecssceesseecssceccseeesseeesse 19 ET lt T T E A N A N A T 19 TI Ke TT 19 C I MEO grine a E rd ee 19 A ETT EEE E 19 Answering an incoming call sese eee eee 19 Denying an incoming call sese 20 Dit no an T L RA T T 20 I 5 e EE A AA A A E E AA A AA A AT 20 CaNT Ol soree A E E E E E 20 CaN ee E EE EE EE A E EEE 21 EEE E EE E E acon E E E E E T A 21 IWIN eT L E A A A ettedftretistenbsbiatnou dgatienemensatens 22 Kee is 17 1 E E T AE E A A A TA T T TET 22 Using the Advanced Phone Functions sccccsscecsscecssceccsecesseeesse 24 PRC COM UGS etn einher E E EEEE RER 24 TTS E E EE E E E E A E E AEAT 24 ING Se SE HIN a E E EE EE E 25 PS FO Se 11 11 e R E E UUEUSLREEUREDENLURESSERNERN OR 25 VLAN SCHNE he satan ioien ieee Eeee a EEEE EEEE ERE ELE engeren 26 ELTE e EUER ER EUER EURER EURER EL EERIENEUE EUER EEREEEREEEUNEEHEREENERFERNEIERE 27 IRE VAC PAS TTT 27 Administrator Tea TT 27 Administrator User Password 28 TRC 01870 EIEEE E AEE EEEE AENETEUUEREOUER IUHERERUEREUEEENSEREREEOEREEREE ACHEETERUEERENEE AEHEEEREPEREUNE ACHERTEEGEHE 28 PROS E a ee ee een 28 ISTR RT eT 29 IR Te TTT 30 S VSle LOS EPO ee eatery recent ee 31 One Se ET nee ee ee een 31 I1r0UB RT e eT gt Enterprise IP Phone Getting Started Gettin
13. Network Phone Contacts EJ NOTE Display Name Basic gt gt SIP service subscribers name which will be used for Caller ID display Register Name SIP service subscribers Enable codecs Authenticate ID used for authentication PCMA ra User account information gt gt G729 T provided by VoIP service 16722 provider NAT Traversal Defines the STUN server will be active or not Proxy Require A Special parameter just for Nortel server If you login to Nortel server the Advanced gt gt value should be com nortelnetworks firewall L Codecs Confirm Cancel Choose the codecs you want to use Advanced The Advanced parameters ETS ATI TRA OOTY Fi Y H 1 HE V 2 Uee the navigation keys to highlight the desired one in the Enabled Disable Codecs list and press the gt gt to move to the other list 3 Click Confirm button to save the change Note Codec Selection can be only set via Web interface 14 Enterprise IP Phone Customizing Your Phone Contact Management Edit Add Delete Contact You can store a large number of contacts in your phone s directory You can add edit delete dial or search for a contact in this directory To add a contact via Phone interface 1 Press MENU gt Address Book gt OK 2 Press Up Down navigation key to ADD page Press OK button to start adding a new contact enter Name phone number of the contact by the keypad Use th
14. Settings Choose Network gt Internet Port WAN DHCP By default the phone attempts to contact a DHCP Server in your network in order to obtain its valid network settings e g IP address sub mask gateway DNS server etc Static IP Address If your phone cannot contact a DHCP Server for any reason you need to enter the network settings manually via Static IP Address Please contact your internet administrator for more details Enterprise IP Phone Getting Started PPPoE Ifyou are using the xDSL Modem you can connect your phone to the internet via PPPoE mode Please contact your ISP for the User Name and Password for internet access Note Using the wrong network parameters may result in inaccessibility of your phone and may also have an impact on your network performance Please contact your network administrator Account Settings The phone attempts to register to the SIP server using the account registrar data provided by the automatic or manual initialization Choose Account you will find the following parameters Deere SIP Server amp Port Server for registration provided by ISP Note Should the IP PBX SIP registrar require an authentication you will be prompted to enter the correct password Make sure you are using the appropriate input method or enter the password via the web user interface Configuring via keypad Network Settings Press MENU gt Settings gt Advanced gt Network gt WAN Port PC Por
15. System Log Choose Upgrade gt Advanced select Export System Log click Export button to export the file to your local computer Tone Settings You can define the frequency and time period of all the following tones Dial e Ring Back e Busy e Congestion e Call Waiting e Dial Recall Record e Info Stutter e Message e Auto Answer sije Enterprise IP Phone Using the Advanced Phone Functions To edit the tone filed via Web interface 1 Choose Phone gt Tones 2 Enterthe frequency and time period in ms as the following format Frequency Time Period for example 400 200 3 Press Confirm button to save the changes Cancel to cancel the changes Note 1 Please contact your system administrator for more information about the frequency and time period parameters You can enter up to 8 groups for each tone 2 If the frequency is set as 0 it means silence oe Enterprise IP Phone Trouble Shooting Trouble Shooting I can not register to the server 1 Check the IP address If you set your WAN port in DHCP mode please make sure that your DHCP server is on 2 Check your gateway 3 Check your DNS server 4 Make sure your account information is the same as you have got from your ISP 5 Check whether the SIP server is on 6 Check the SIP register port the default value is 5060 I can t get the IP address 1 Make sure you have plugged the Ethernet cable into the WAN port 2 Make sure that
16. Yealink Ge Zele VOIE ia Enterprise IP Phone SIP T20P H Mot User Manual About This Guide Thank you for choosing this Enterprise IP Phone which is especially designed for power users in the office environment It features fashion and sleek design abundant telephony applications broad interoperability with the popular 3 party VoIP products fulfilling the VoIP deployment needs from enterprise and ITSP In this User Guide you will find everything you need to quickly use your new phone Be Sure to verify with your system administrator that your network is prepared for configuring your IP phone As well be sure to read the Packing List section in this guide before you set up and use the phone Declaration of Conformity C C Fe Hereby it s declared that this phone is in conformity with the essential requirements and other relevant provisions of the CE FCC CE Mark Warning This is a class B device in a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures WEEE Warning To avoid the potential effects on the environment and human health as a result of the presence of hazardous substances in electrical and electronic equipment end users of electrical and electronic equipment should understand the meaning of the crossed out wheeled bin symbol Do not dispose of WEEE as unsorted municipal waste and have to collect such WEEE separately Tables of
17. an view the status of your phone using the Phone interface or the Web interface This option allows you to review e IP address e MAC address Firmware e Network status Mac WAN Type WAN IP WAN Mask LAN Type LAN IP LAN Mask Gateway Pri DNS and Sec DNS e Phone Product Hardware Firmware Product ID and MAC e Accounts The 2 SIP accounts status To check the Phone Status via Phone interface 1 Press OK button directly choose the Status option 2 Use the navigation keys to scroll through the list and check the specific one 1 IP Addr 192 168 3 28 To view the Phone Status via Web interface Open the web browsers and input the IP Address http WAN ip address Enter the account and password default account and password are both admin choose Status directly to check the status Language The default Phone interface language is English The Web interface language depends on your computer Operation System It will automatically match the language with your computer It also supports French German Spanish Italian Polish Turkish Portuguese etc You can change the language for the phone user interface and the web user interface independently from each other Note All languages may not be available for selection The available languages depend on the language packs currently loaded to the IP phone Please contact with your system administrator for more information about loading language packs
18. ce Choose Network gt Advanced to do the relating configuration You can consult your system administrator for more information 26 Enterprise IP Phone Using the Advanced Phone Functions HTTPS This IP phone can support HTTPS Hypertext Transfer Protocol over Secure Socket Layer Adding SSL layer under HTTP in short it is a security version of HTTP Users can set this transmission mode via web page To configure HTTPS settings via Web interface Go to Network gt Advanced choose WebServer option in the pull down menu of Type field choose the transmission mode then click the Confirm button to save the changes Status Account Phone Contacts Upgrade Internet Port WAN PC Port Advanced VLAN anore WAN Port Active Enabled Y VLAN isa group of hosts with a common set of VID 0 0 4094 requirements that communicate as if they USRPRIORITY 0 v were attached to the Broadcast domain PC Port Active Disabled X regardless of their physical location VID 0 0 4094 USRPRIORITY 0 Qos When the network x Capacity is insufficient Voice QoS QoS could provide N jority to users b Voice QoS 40 0 63 rd the ae SIP QoS 40 063 Local RTP Port Local RTP Port Define the port for voice a transmission MaxRTPPort 11800 065535 MinRTPPort 11780 065535 WebServer Type HTTPS Ony v Confirm Cancel Note For more details of the HTTPS you can consult with your system administrator
19. e 123 to select between numeric and upper lower case alphanumeric modes 3 Press OK button to add the contact or MENU key to cancel the change To edit delete a contact via Phone interface 1 Press MENU gt Address Book gt OK 2 Use the Up Down navigation key to highlight the contact you want to edit delete then press left right navigation keys to EDIT DEL page 3 Make the desired changes press OK button or press MENU return to previous menu To add delete edit the contact list via the Web interfaces Choose Contacts and then do the relating changes Please refer to the instruction above for the parameters detail Import Export Contact list Import Export Contact List via Web interface 1 Choose Contacts 15 Enterprise IP Phone Customizing Your Phone Status Account Network Phone Contact tact shouldn t leave contact name blank Contact Blacklist Select the contact you want to delete in the grid and then press the button Delete to submit a JN MK MN oB H Please select the contacts list file grid and press the Name button move to sandr SENT to move Line Auto v Import Add Modify Search Import Export mn the file in XML Export Click Export button and create a file with he name you like 2 Browse the specific contact list file in doc format and then click Import button The imported contact lists will be showed in the Address Book 3
20. enged e g after applying changes to the phone configuration To reboot via Web interface 1 Choose Upgrade gt Basic 2 Click Reboot button Note You can only reboot from Web interface Please do not power off during reboot or it will cause the flash memory error Reset to Factory You should reset the phone only in this case the phone configuration was changed and the phone is not functioning anymore To maintain the configuration of the phone you need your system administrator or service provider s advice To reset to factory via phone interface 1 Press MENU gt Settings gt Advanced 2 You are prompted to enter the required password the default one is admin 3 Scroll to Reset Setting press OK button 4 You are prompted to confirm the change press OK to reset to factory settings or MENU to return to previous menu _ 28 Enterprise IP Phone Using the Advanced Phone Functions Hesetto Factory 5 Itwilltake a few minutes to reset please do not power off during resetting or it will cause flash memory error To reset to factory via Web interface 1 Choose Upgrade gt Basic 2 Click Reset button Note If you confirm all current setting changes including contact list call history account settings etc will be lost you need to export the configuration first if you still want to import the old configurations after reset Or your phone must be configured a new manually unless mass provisio
21. ension to the Session Initiation Protocol SIP This extension allows for a periodic refresh of SIP sessions through a re INVITE or UPDATE request The refresh allows both user agents and proxies to determine if the SIP session is still active Subscribe This parameter could set the period of the subscription The Period default value is 3600 DTMF Type Select the DTMF type You can only configure these settings via Web interface 1 Choose Account 2 Select the desired account 3 Choose Advanced to do the relating settings You can consult your system administrator for more information TLS TLS Transport Layer Security an IETF standards track protocol RFC 5246 was based on the earlier SSL specifications developed by Netscape Corporation Go to Account gt Advanced choose Transport option in the pull down menu you can choose the TLS option then click the Confirm button to save the change As Enterprise IP Phone Using the Advanced Phone Functions Status Network Contacts A Display Name ee eh ante tn c name eus Register Status E lt for Caller ID dispi Line Active C On of of Register Name Label Eee er riechen enticate ID u Display Name authentication Register Name User Name Uses account font as nae provided by VoIP service Password provider SIP Server Port5060 NAT Traversal Enable Outbound Proxy Server Disabled v es ee I pasan Proxy Reque Transport UDP X parameter B for Nor
22. g Started Packing List The following components are included in your package e Enterprise IP Phone Cc SS LULU Es Yealink CI are ex NS I oOOoOoQ MENU 9 HOLD CONF T OS N eee za MESSAGE l A amp 4 s fe HEADSET ae ae ae N x Sr N TRAN Fre Bm 9 x 0 Phone Stand e Power Adapter Enterprise IP Phone Getting Started Handset amp Handset Core ari O aS mmm Ethernet Cable e Quick Installation Guide amp Quick Reference Check this list before installation to ensure that you have received each item If you are missing any items contact your IP phone reseller Assembling the Phone This section introduce how to assemble the phone with the components in the packing list e Attach the stand e Connect Handset and Headset e Connect Network and Power Enterprise IP Phone Getting Started 1 Attach the Stand as shown below L e et 9 fl 1 K T laa S i nd re C Fs t B e c lt Br an En i BA L A N AS e Q M Y Stand attached 2 Connect Handset and Headset as shown below Note Headset is not provided in the packing list Please contact your distributor for more information 3 Connect Network and Power
23. g the speakerphone or press the headset button to answer it using the headset 2 If you are on another call press the LINE X key or OK button to answer it a During the conversation you can alternate between Headset Handset and Speaker phone by pressing the corresponding buttons or picking up the handset 19 Enterprise IP Phone Using the Basic Phone Functions Denying an incoming call Press MENU key to deny the incoming call directly Call Forward This feature allows you to forward an incoming call to another phone number e g a cell phone or voice mailbox The display showed CP icon The following call forwarding events can be configured Off Call forwarding is deactivated by default e Always Incoming calls are immediately forwarded e Busy Incoming calls are immediately forwarded when the phone is busy e No Answer Incoming calls are forwarded when the phone is not answered after a specific period e Busy No Answer Incoming calls are forwarded not matter the phone is busy or not answered To configure Call Forward via Phone interface 1 Press the following keys MENU gt Features gt OK gt Call Forward gt OK 2 There are 5 options Always Forward Busy Forward No Answer Forward Busy No Answer Forward Cancel Forward 3 If you choose one of them except Cancel Forward enter the phone number you want to forward your calls to Then press OK to save the changes Call Forward xAlways gt
24. he Confirm button to decryption the files and upgrade to the new version Shown as below _ 30 Enterprise IP Phone Using the Advanced Phone Functions Status Account Network Custom Option Custom Option Type URL Account Password Specified AES Key Per phone AES Key PNP config Check New Config Click here to Autoprovision Now Export Import Config Export System Log Confirm Basic 128 254 String gt Advanced p fdg DFGDFG amp 45 k Disabled T Autoprovision Browse Import Export Local v Export Cancel 52 NOTE Custom Option The phone will first use the custom option if present or use Option 66 43 if the custom option is not present If the DHCP server sends nothing then the boot server address from URL which provided by ISP AES Key It is provided by ISP Click here to Autoprovision Now Click this button to auto provision immediately Export Import Config Export the configuraion files to backup the settings and could import all the settings after reset System Log There have two methods to restore the syslog syslog or local device EE Note You can ask your system administrator for the decrypt password System Log Export If there are any errors happened in your phone you can export the system log and send to your system administrator for diagnosis To export the
25. nge the Time and Date via the Web interface Choose Phone gt Preference to do the relating changes You can also change the Update Interval which specifies the time frequency that the phone refreshes the time automatically Please refer to the instruction above for the parameters detail Note The default time zone is 8 China Philippines Malaysia Daylight Saving Time is disabled Enterprise IP Phone Customizing Your Phone Keypad Lock You can lock the keypad of your phone when you are temporarily not using it This function helps you to protect your phone from unauthorized use You can lock the following specific keys MENU Keys The MENU softkeys can not be used until unlocked You can not access the menu of the phone Function Keys The hard function keys can not be used until unlocked You can not access the MESSAGE HEADSET CONF HOLD TRAN RD Keys Talk Call Only All of the keys can not be used until unlocked You can only use the phone to answer the incoming calls To enable keypad lock via Phone interface 1 Press MENU gt Settings gt Advanced enter the password and then press OK button 2 Choose Lock gt OK 3 Use the navigation key to highlight the one you want to lock Phone Lock lt 4 Menu Key gt 4 Press OK button to active the change or MENU to return to the previous screen To unlock the phone via Phone interface 1 Press MENU key you are prompted for the password 2 Enter the passw
26. ning is used To Export Import the old configuration file via Web interface 1 Choose Upgrade gt Advanced select Import Export Config click Export button to export the file to your local computer 2 Choose Upgrade gt Advanced select Import Export Config click Browse button select the specific configuration file in your local computer click Import button 3 Itwilltake a few minutes to reset please do not power off during resetting or it will cause flash memory error Firmware Update The phone is delivered with pre installed firmware which allows operating your phone flawlessly If you require updating the phone s firmware please contact your system administrator You can only update the firmware via Web interface To update the firmware manually via Web interface 1 Choose Upgrade gt Basic gt Browse select the firmware file in your local computer 2 Click Upgrade button to update the new firmware 3 Please do not power off during the updating To update the firmware automatically via Web interface 1 Choose Upgrade gt Advanced configure the relating settings Custom Option Custom Option Type URL Account Password Check New Config and ASE Key 2 Click Confirm button the phone will check the server for a new firmware in a specific time and it updates automatically if there is new firmware 3 You can also update the firmware immediately by pressing Autoprovision button 29 Enterprise IP Phone Using
27. nsion already in an active call To enable disable Call Waiting via Phone interface 1 Press MENU gt Features gt Call Waiting gt OK button 2 Use the navigation keys to active inactive call waiting Call Waiting xEnable K 3 Press OK button to save the changes or MENU to return to the previous menu To enable disable Call Waiting via Web interface Choose Phone gt Function gt Call Waiting to do the relating changes Call Transfer You can customize your phone so that incoming calls are transferred directly to a third party such as another extension mobile phone number etc There are two ways to transfer the call Blind Transfer and Attended Transfer To Blind Transfer via Phone interface 1 Press TRAN Button during the active conversation the call will be on hold there will be a dial tone Dial the other telephone number 2 Press the MENU key to stop the call transfer operation before the call is answered 3 Hang up to complete the transfer 4 You will be disconnected from the call Of Enterprise IP Phone Using the Basic Phone Functions To Attended Transfer via Phone interface 1 Press TRAN button during the active conversation the call will be on hold there will be a dial tone Dial the second telephone number 2 When the phone is answered you can have a private conversation without the first person hearing it then hang up to complete the transfer 3 You will be disconnected from the call
28. o perform the following actions depending on your phone type Adjust the volume of the handset headset speaker and ring tone Allows for hands free communication during calls keanset Place and receive calls through an optionally connected headset x Mute audio transmission locally during calls Hard Feature Keys messaceE Allow users to access the voicemail directly tran Forward the current call to a third party Dials the most recently dialed number LED Instruction Table 1 Account Button LEDs LED Status Description Steady green The account is active Blinking green There is an incoming call to the account Off The phone is in idle status whatever registered unregistered Table 2 Power Indication LED LED Status Description Steady green Power on Off Power off Enterprise IP Phone Overview Icon Instruction The IP Phone displays different kinds of icons on its LCD you can refer to the following table for their meanings Icon Description Ga Flashes when the internet is disconnected al Missed calls L Call in N Call out gk Input Method all letters and numbers a Input Method numbers Input Method letters in lower case Input Method letters in upper case Call mute Call hold Voicemail Call forward Auto answer In handset mode gt NBI 99 gz In headset mode User Interface There are two ways to customize specific options on your phones 1 Using keypad and display
29. on the phone 2 Using Web user interface in an Internet browser from your PC please refer to Configuration and Registration to get into the Web interface In many instances it is possible to use both the user interfaces to operate the phone and change settings some however are only possible via a phone or web user interface Please refer to the following table for differences Enterprise IP Phone Overview Phone Options Phone UI Web UI Status IP Address MAC Address Firmware V Network Phone Accounts Call Features Forward Call Waiting Auto Answer as send Hot Line Dial Plan Dial Tone Basic Phone Functions Language Time amp Date Ring Tone Phone Volume Advanced Phone Functions Accounts Networks Lock Reset To Factory Set Admin Password Voice Codecs Echo Cancellation etc Update Other Features Message vV V SS lt lt lt lt lt lt History Address Book Note The above table only indicates most of phone functions rather than all of them Please refer to the relating parts for more details User and Administrator Mode Your phone can be used in user or administrator mode Administrator mode is the default setting with full configuration rights The default administrator password is admin Enterprise IP Phone Customizing Your Phone Customizing Your Phone General Settings Phone Status You c
30. ord and then press OK button the phone is unlocked To enable keypad lock via Web interface Choose Phone gt Preference to do the relating changes Please refer to the instructions above for the parameters detail Note 1 The default password for unlock is admin 2 Users can make emergency calls when the phone is locked Audio Settings Volume You can adjust the volume of handset speaker headset To adjust the volume when you are not in an active call 1 Press MENU gt Settings gt Basic 2 Scroll to Phone Volume and press OK button highlight the one you want to adjust the volume use the Volume Adjustment Bar or navigation keys to adjust the volume Handset Yolume 12 Enterprise IP Phone Customizing Your Phone 3 Press OK button to save the contrast change or MENU key to cancel To adjust the volume when you are in an active call When Handset Headset Hands free mode is activated press the Volume Adjustment Bar to a comfortable level Note The volume can only be adjusted via Phone interface Ring Tones You can adjust the type and volume of the ring tone To adjust the Ring Tone Type via Phone interface 1 Press MENU gt Settings gt Basic 2 Scroll to Ring Tone and press OK button 3 Use the navigation keys to highlight the specific one 1 Ringl wav 2 Ring2 wavw 4 Press OK button to save the contrast change or MENU to cancel To adjust the volume via Phone interface
31. revious menu 4 If you choose Router you will be prompted to enter the IP Netmask DHCP Server Disable Enable 5 Press OK button to save the changes or MEBU to return to the previous menu To configure PC Port via Web interface Choose Network gt PC Port to do the relating configuration you can set the starting and end IP address only via Web interface You can consult your system administrator for more information VLAN Setting VLAN is a group of hosts with a common set of requirements that communicate as if they were attached to the Broadcast domain regardless of their physical location The following table lists the instruction of the field about the VLAN Setting Field Name Description QoS When the network capacity is insufficient QoS could provide priority to users by setting the value Local RTP Port Define the port for voice transmission WebServer Users can choose the WebServer type Disable HTTP HTTPS or HTTPS amp HTTP To configure VLAN settings via Phone interface 1 Press Menu gt Settings gt Advanced 2 Enter the password required scroll to Network option press ok button select VLAN press OK to enter 1 LAN Port 2 PC Port 3 Choose LAN Port press OK button 4 Setthe VLAN Status and input the VID Number Priority 5 Press OK button to save the settings or MENU to return to VLAN menu 6 Follow the same way to set the PC Port option To configure VLAN settings via Web interfa
32. t VLAN Web Server to enter the internet relating configuration page Account Settings Press MENU gt Settings gt Advanced gt Accounts gt OK to configure the account settings You can refer to the above Configuring via Web Page for the parameter details Enterprise IP Phone Overview Overview Keypad Instruction Context sensitive Softkeys Power Indication LED Yealink DTMF Keypad Transfer Redial Navigation Keys Ze Volume Adjustment Bar You can check the following list which introduces the IP phones keypad in details Hands free Power Indication LED It will show the power status it will be on if the phone is powered off if the phone is not powered Context sensitive Softkeys The screen will display labels for these keys to identify their context sensitive functions Account Buttons This buttons are used to active up to the two user accounts DTMF Keypad Use the DTMF hard keys to enter numbers letters and special characters Depending on the selected input mode you can enter digits lower upper case or special characters Enterprise IP Phone Overview Navigation Keys Use the navigation keys to navigate in the display menus and confirm cancel actions Confirm Audio Device Control Keys Use the audio device control keys t
33. tel server If you Backup Outbound Proxy Server TCP Port5060 u to sr server the NAT Traversal m nortenetwos Bowl STUN Server Porti10000 Codes D SE e i Voice Mail tn oa Proxy Require zz an Advanced Anonymous Call Disabled v The Advanced parameters Anonymous Call Rejection Disabled ii zi PC Port Setting Please refer to the previous part Configuration and Registration for the basic Network WAN setting information The following table lists the instructions of the field about the Network PC Port Setting As Bridge As Router IP address DHCP Server Starting IP End IP If you select the Bridge mode then the two Fast Ethernet ports will be transparent If you select the Router mode the SIP phone will work as a router User could configure the PC port IP address If you set the DHCP server on the device connected to the PC port will get the IP address automatically between the start IP address and the end IP address But if you select the bridge mode the DHCP server can not work Indicate the range of the IP address Indicate the range of the IP address 25 Enterprise IP Phone Using the Advanced Phone Functions To configure PC Port settings via Phone interface 1 Press Menu gt Settings gt Advanced 2 Enterthe password required scroll to Network option press OK button select PC port and press OK button to enter 1 Bridge 2 Router 3 If you choose Bridge it will return to the p
34. the DHCP server is on and there are available IP addresses in the server 3 Try to set your WAN port to static IP client mode During a call can not hear any voice 1 Make sure your handset is tightly connected with the phone 2 Check whether you have muted the conversation or not 3 Consult the outbound server details with your ISP Have DTMF problem 1 Check which kind of DTMF you are using and whether it is compatible with the server 2 Consult the payload value with your ISP How to change the time Select the time zone or enter the time information manually on the webpage or the phone How to answer the incoming calls during a call If a call comes in when you are in a conversation press the Answer key to answer the incoming call How to refuse incoming calls during a call You can turn off the function of call waiting and then our phone will refuse all the incoming calls when you are in a conversation siou Enterprise IP Phone Trouble Shooting How to send SMS You could edit the SMS in the MENU gt Messages gt Text Messages Note Make sure that the SIP server you have registered supports SMS function How to update the firmware 1 Enter the webpage of your phone go to Upgrade then you can find the option Select and Upgrade Firmware at the bottom of the page 2 Select the file to update then click the Upgrade button Note Make sure the firmware you choose is provided by your service
35. the connecting code Different systems have different codes To retrieve the new voicemail via the Phone interface 1 Press the MESSAGE button directly 2 You may be prompted to enter the password which is needed to connect to your VoIP telephony system It depends on your system 3 Your voice mailbox is called and you are able to listen to your new and old voicemails Note Before retrieving the new voicemail please make sure that the connecting code has been set on the phone 23 Enterprise IP Phone Using the Advanced Phone Functions Using the Advanced Phone Functions Account Setting Please refer to the previous part Configuration and Registration for the basic account setting information The following table lists the instruction of the field about the advanced Account Setting Field Name Description UDP Keep alive Defines whether to active the phone UDP Keep alive Message mechanism The default is Enabled UDP Keep alive This parameter specifies how often the phone will send a packet Interval to the SIP server Default is 30 seconds Login Expire This parameter specifies the time frequency that phone refreshes its registration The default interval is 3600 seconds Local SIP Port Local SIP port The default value is 5060 RPort The parameter allows you configuring the proxy to send responses back to a particular address and port The default is disabled SIP Session Timer This document defines an ext
36. the country area code if you want to set the dial plan Dial Now Dial now enables you to define the specific length of any number letter in advance Tor example xxx next time when users dial out the 123 whose length matches the Dial now rule the phone will dial out 123 immediately without pressing Send button To set a Dial Plan via the Web interface 1 Choose Phone gt Dial Plan gt Dial Now siTe Enterprise IP Phone Customizing Your Phone Yealink sin Status Account Network Contacts Upgrade Security Preference Features Voice Ring Tones Dial Plan Replace Rule gt gt 52 NOTE Dial now gt gt Digit 0 9 Identifies a specific digit Ej do not use 1 L digit digit 2 M Identifies any digit dialed 3 that is included in the range 4 5 digit digit digit Specifies a range asa 6 comma separated list 7 Please notice that only 8 brock out rule support this method 9 x a Matches any single digit that is dialed Dial now Rule Add Del Matches an arbitrary Area Code gt gt number of digits Block Out gt gt 2 Enter the desired x 3 Press Add button to save the changes 4 You can also delete a specific one from the dial plan list by pressing Del button Note x represents any numbers represents any letters Block Out The specific phone numbers can be forbidden to be call out from your IP phone 1 Choose Phone gt Dial Plan gt Block Out 2 Enter the phone
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