Instructions - Peace Valley Telephone Co. Peace Valley Broadband
Contents
1. EUCP Remote Network Storage Device Remote Network Storage Storing critical files on the network reduces the risk or impact of malicious attacks viruses hardware problems accidental deletion and lost or damaged equipment Remote Network Storage Device Remote Network Storage provides a safe and secure storage facility on a network server for storing text documents photos web pages spreadsheets and other files Remote Network Storage Device combines the security of network storage with the convenience of a local drive Once Remote Network Storage Device is enabled the network drive is accessible from within applications just like a local drive on your computer You can drag and drop or copy files to or from the network drive server using Windows Explorer or using DOS commands or Save Save as commands within many applications Searches can also be extended to network drives Backups can be scheduled and run automatically using the File Transfer Manager and full or incremental backups are supported Remote Network Storage Device makes using remote storage quick easy and reliable Remote Network Storage Device allows users with Windows NT 4 0 2000 amp XP Operating Systems to securely transfer store and access files without having to learn a new application FTPS using Secure Sockets Layer SSL is supported by Remote Network Storage Device by creating an encrypted tunnel through which FTP transfers data Secu2. Ramini viewing SRE 1 t n B total t IS os ies RITE End User Control Panel 15 User Manual Version 1 3 PEACE VALLEY BROADBAND EUCP Greymail This link on the EUCP takes you to your Greymail account where you will find e mails determined to be spam and e mails containing viruses You may also access Greymail by browsing to http greymail pvbroadband com The Greymail home page is shown below I ME REO eed GRE YNDXIL AS HE Max Results Per Page 25 m i tj ad ot hi i o 5 HARE AS DELETE FORWARD FORWARD ALLOW UII UNREAD SELECTED SELECTED ALLOW zEMHDER STATS TET TTG 25x di ii Place cursor on image for detail key gt EE n lt H gt EJ hk ER trem Search Subject can te Date LI Ed sebdxiinus asheville com Q Bet you ve seen this hot sector grow E detail 08 22 06 41 am Please note the OPTIONS link at the top right of the Greymail home page above When you click on fhis link you will see the advanced spam settings detailed in the Advanced Spam Settings section shown earlier in this manual Please note the icons at the top right of the Greymail home page which are shown below RQ EX a 4 d m HARE AS HARE AS DELETE FORWARD FORWARD ALLOW WISI READ LUMREAD SELECTED SELECTED ALLOW SENDER STATS Tag messages by selecting the tag box to the left of the message You can tag All or None using these boxes in the header Selecting the icons above will then take actions as des
3. With anti spam and anti virus services your time spent using the Internet is now much more enjoyable Your e mails that are classified as spam and those containing viruses are quarantined in one location for you which is called Greymail so your inbox isn t cluttered with spam and your computer and valuable data aren t at risk of being corrupted by dangerous viruses If you have a Tattle mail password in place this link will not appear on your EUCP With a Tattle mail password in place only the Greymail OPTIONS link can be used to access these changes See the section on Content Filtering and Parental Controls for a description of the Tattle mail feature If your anti spam and anti virus services are not automatically set up for you you may set them up by visiting the End User Control Panel and logging in to enable your service and manage your settings There is also a link to Greymail from the End User Control Panel for your convenience and the OPTIONS tab in Greymail can also be used to adjust your spam and virus filtering options Once you have logged in to the EUCP with your userid and password click on Modify Spam Virus Settings on the left hand menu You will then see the following items which you are allowed to modify A brief explanation of each item is provided below End User Control Panel 6 User Manual Version 1 3 PEACE VALLEY BROADBAND E mail messages categorized as soam are left in your Greymail for 14 days as the defau
4. initiation of the program Using Remote Network Storage Device Once the program is initiated a screen will be displayed showing the network drive with its designator is connected and available for use just like any other drive on the computer R Drive E3 Password punt settings Drive R Advanced Close Ww Secure connection SSL MUS If users elect not to have the network drive connect on system start up they can connect the drive by selecting the Start Menu All Programs and the Remote Network Storage Device program icon from the program list to connect the drive The same starting network storage connection screen above will appear The username and password will already be populated and should not be re input unless a change is required Your Userid will be displayed in the Username field The same selections are available for Connection End User Control Panel 24 User Manual Version 1 3 PEACE VALLEY BROADBAND at startup SSL encryption General and Advanced settings Click on Connect fo connect the drive End User Control Panel 29 User Manual Version 1 3 PEACE VALLEY BROADBAND The network drive will appear in most Windows applications when users select a Save As function and can be chosen as the target drive for saving files or creating folders The network drive is available for file and directory manipulation using DOS commands The network drive is also available f
5. Virus Filtering service This action may be recommended when you use additional software to provide virus protection Peace Valley Broadband may elect to have this function on at all times regardless of the user settings to prevent proliferation of viruses Wirus Filtering Turn OF The Virus Notification is an e mail which is sent to you and the e mail sender each time an e mail is flagged as containing a virus You have the ability to turn this service on or off as shown below Virus Notification Turn On End User Control Panel 7 User Manual Version 1 3 PEACE VALLEY BROADBAND By selecting Content Based Spam Filtering option you then have the ability to enter Advanced Spam Settings create a Blacklist a Whitelist and direct mail from blacklisted senders to Discard or Graymail See details below Otherwise these options do not appear on the EUCP Advanced Spam Settings is the section you would use to edit your soam sensitivity settings and specify types of spam to quarantine to Greymail By selecting Edit here you will then be able to modify your settings The Advanced Spam Settings will be detailed later in this document Advanced Spam Settings The Blacklist is a mechanism for blocking e mails from specific e mail addresses If you do not want to receive e mails from certain senders you may add their addresses in this section Blacklist The Whitelist allows you to make sure that you always receive e mail
6. filters based upon the content within specific e mails Use these screens to edit your spam sensitivity settings and adjust filters for specific types of spam Sr Sensitivity i Spam Sensitivity Ib points Lower numbers mean higher sensitivity You may use fractional numbers i e 45 FILTERS General Spam Make Money Fast Work From Home scams Adult oriented content Supplements and drugs Weight Loss Money Laundering HTML Cantent tests Spam sending tools and e mail lists Oo O 8 G o fy ao O Go 9 Oo 6 0 G amp G 2 8 E Oo O e G amp G 0 G a oo p CO QG Ga O Cc 90 o o oc 6 55 O nm 3 0 G a 6 Holiday Spam You have the ability to set an overall Spam Filtering sensitivity above You can set sensitivity anywhere between 0 and 999 where the lowest number indicates the strongest of filtering settings The default setting is 5 You can also choose the level for each individual filter Experiment with the filters until you are satisfied with your exact filtering specifications After making your changes select Update in order for your settings to take effect Below this panel you will see the Real Time Block list panel described on the next page End User Control Panel 9 User Manual Version 1 3 PEACE VALLEY BROADBAND Real Time Blocks are a method of blocking e mails from specific countries that originate soam Once you make changes you must click Upda
7. into effect within 30 minutes Again you must logoff and re enter the system for these changes to take effect or they will take effect the next time you log in No entry allows access at any time Password and an e mail address are options for Tattle mail on the screen shot above Tattle mail is a mechanism that allows parents to be notified if their children or someone using one of their child accounts is trying to access the contents of Greymail Oftentimes the nature of the spam e mails in your Greymail can be unsuitable for children and by providing an e mail address and password for Tattle mail you will be able to make sure your children don t access Greymail and if they try you will be notified via e mail to the address you specify See Modify Spam and Virus Settings End User Control Panel 18 User Manual Version 1 3 PEACE VALLEY BROADBAND EUCP E mail Settings In the E mail Settings section you may have the ability to change your e mail quota set up e mail aliases and to set up e mail forwards Peace Valley Broadband reserves the right to make these controls available to you or manage these controls on your behalf Upon clicking on the E mail Settings link you will see a screen like the one below D Default c20 hB Email Quota O custom 10 me Email aliasz es demotwo informnet cam demothree informnet com demotour infarmnet cam Forward all mail ta Mote this will move your mall account and all a
8. legal characters etc SMTP Authentication In order to reduce virus and spam proliferation the outgoing e mail servers used to support your e mail account s require SMTP Authentication This will require that minor configuration changes in your e mail program be updated to support and enable SMTP Authentication and that you log in with your full userid and password when initiating an e mail session Otherwise you will not be authorized to send e mail and will receive error notifications upon attempting to send e mail This is an important step in preventing unauthorized individuals from distributing attacks and junk e mail and in uniquely identifying those users who launch such attacks This support only has to be enabled once for each account For intormation on how to update most e mail applications to End User Control Panel 2 User Manual Version 1 3 PEACE VALLEY BROADBAND implement SMTP authentication go to lt www pvbroadband com gt and follow the instructions End User Control Panel 3 User Manual Version 1 3 PEACE VALLEY BROADBAND End User Control Panel The End User Control Panel EUCP is a quick and easy way for you to manage your Internet account and account settings via the web To access the EUCP you must browse to http myaccount pvbroadband com Once there you must enter your full userid and password to log in You will then see the home page below which shows your current usage for the month m
9. the EUCP allows you to manage your Content Filtering Parental Controls and Tattle mail See below for descriptions of the options available on this screen Note Content Filtering and Parental Controls and may not be available to all users These features require specific authentication methods in order to perform their function Contact your service provider for further information Filter Enabled No Porn Super Clean O Business O Content Filtering Parental Control Add the time blocks for which you would like this acoount to be able to log in below You may add multiple blocks of time in any denomination of 30 mins Select the day s of the week the start time and the end time then hit add After you add or delete a time Black you will need ta hit save at the bottom af this page for your changes to take effect Day si of week Monday thru Sunday v Start Time 12 00am End Time ee TattleMail Password Access fo Greymail will require this additional password D 1 TattleMail Address Email address for Tattieldail login and attempt notification Save End User Control Panel 17 User Manual Version 1 3 PEACE VALLEY BROADBAND In the screen shot above you have the option to enable Content Filtering and choose which level of filtering you want Your three choices are described below You will not notice that Content Filtering is in effect until you try to reach a site that has been deemed unacceptobl
10. will affect all services that require you to login with userid and password If you have a DSL account it may be necessary to match this password in your DSL modem or router Contact PV Broadband for more information Forgot your password Contact PV Broadband cave See the Additional Resources section for password attributes length legal characters etc End User Control Panel 5 User Manual Version 1 3 PEACE VALLEY BROADBAND EUCP Add or Remove Basic Services This screen allows you to enable or disable your basic services This can be useful if you add a child account and need to go in and add or remove services to it You can turn E mail Web Space Dialup Accelerated Dialup and N Drive either on or off by clicking the buttons that are labeled Turn On or Turn Off As the screen below mentions by disabling E mail or Web Space you will lose any mail or web files that are stored on the server Be sure to retrieve any mail or web files before you turn these services off Use the buttons below to modify the respective services Note By disabling email or web you will lose any mail or web files that are stored on the server Be sure fo reinieve any mail or web files before you tum these services off Turn Off Email currently on Turn Off Web Space currently on Turn On Dialup currently off Turn Off Accelerated Dialup currently on n drive currently on EUCP Modify Spam and Virus Settings
11. you have questions regarding controls and services that are available to you Setting Up your Internet Service Peace Valley Broadband has several options for establishing your e mail and Internet service ranging from performing all of the necessary steps to providing you with a Sign Up CD or other software that guides you through the installation and account setup procedures Contact Peace Valley Broadband Customer Service if you have questions related to the initial setup of your account This manual is intended fo cover managing your account and services after your account s are established Basic Requirements Userid s and Passwords Userid s should be entered in all lower case letters since many e mail systems can only accept e mail addresses in lower case and your userid is an e mail address in this system However passwords are case sensitive meaning upper or lower case letters used to establish your password will be checked for matching case each time you log in This provides an increased level of security with less likelihood of your account s being accessed by password generation technology employed by hackers and identity thieves Users must log in with their full userid bobsmith domain com for example and password when initiating e mail sessions in order to be able to send e mail as detailed below Please guard your userid and password information carefully See the Additional Resources section for password attributes length
12. PEACE VALLEY BROADBAND INTRODUCTION Seling Up Your Intern t ServICG i ose ie at ent eet 2 Basic Requirements veiaisisececisiacdencsadeduvabsisevapsidedendanvedusunanccdugssiaccasiouncdunesideiavnidateedauaeensennaxcusisiaucessas 2 END USER CONTROL PANEL 1 oru au anna nau uana uu hm naR n nnn anh nna Enna na SR Rua uS Run Run nonna mua 4 EUCP Change Personal InIO ioo dent repu e E uae E da ea uev a eua vue o eco 5 EUCP Change POSS WOOL anioros eo Cono e vao eo Cu eaa eun gn cases eques ae eaa Qu av oue a eeu rao oou aue va ee a ais Ee a o Co Hg 5 EUCP Add or Remove Basic Services ero a e Ete ota Io t oro Eten i Ede 6 EUCP Modify Spam and Virus Settings sssescssvacesisiessasacscncacssstscevecsseatessasetasava csoansdesaaneeoscscasasseasens 6 EUCP Advanced Spam Settings and Filtering Options eere 9 EUCP Add EdiI child GCCOUNIS uen e taie epe NU DER dore eee 12 EUCP M nage WebSsII6 ou cec rr ete reo Fd CRGO RR success decane oa e Ve RUEDAS ex CEPR VP o URN ER IRA E ea E dua Cav 13 ze gt j 15 EUCP Aegre T C I TTTT 16 EUCP Content Filtering Parental Controls Tattle mail eeeeeeeeeeee eere 17 EUCF s F mail Sellings xac re bbs heroe onse epa tei ue dr VE IESU sd SU M MM P d ID ar 19 EUCP s SOCUITY SUNG correr es rtr leo ra ove e VEND ue v a a vq o e vue ua N
13. Password Set ings Drive ud Advanced Cl W Secure connection SSL Close This screen serves several functions including as detailed below End User Control Panel 23 User Manual Version 1 3 PEACE VALLEY BROADBAND e Allow access to network storage functionality through your full e mail username and password This functionality must be activated by Customer Service e Selecting the Drive letter associated with the network drive from the drop down menu Typically letters D thru Z can be assigned as the drive designator e Selecting whether you want the drive to connect at system startup by clicking on this checkbox This will connect the drive each time your system starts or restarts e Select whether you want SSL Secure Sockets Layer protocol used in file transfers by clicking on this checkbox SSL availability requires Windows NT 4 0 2000 XP e Access to General settings for the network storage application by clicking on the Settings tab It is recommended to leave these settings at their default values e Access to Advanced settings for the network storage application by clicking on the Advanced tab It is recommended to leave these settings at their default values e When the username password and drive letter selections are complete and choices are made for Connection at startup SSL encryption General and Advanced Settings click on Connect to connect the network drive and finish the
14. ave is selected the installer file will be downloaded to the location specified in the Save As dialog box Once saved locate the installer application and double click on it to begin the install process The installer application is typically named setupXYZ exe where XYZ refers to the version of the Windows Operating system supported by the installer The Install Wizard will prompt you for the folder destination to install the Remote Network Storage Device program files You can browse to select the folder for the installation and then click on Next to install or click on Cancel to exit the Install Wizard The Install Wizard will copy the program files to the destination folder and then install the program A restart is required to activate the Remote Network Storage Device application The Install Wizard will also create shortcuts in the Start Menu All ProgramsN Remote Network Storage Device folder for Remote Network Storage Device and Uninstall Remote Network Storage Device Select the shortcut to run the program The Uninstall shortcut is used to uninstall the program should this be required Starting Remote Network Storage Device When the Remote Network Storage Device program is initiated for the first time by selecting the program icon in the Start Menu Programs list system tray or double clicking the shortcut the following screen is shown Your Userid will be displayed in the Username field N Drive E3
15. cribed below e Mark as Read You have the ability to tag an e mail click on the box to the left of the e mail and you will see a checkmark appear and then click the Mark as Read icon and that e mail will now show that it has been read e Mark as Unread You have the ability to tag an e mail and then click the Mark as Unread icon and that e mail will now show that it has never been opened e Delete Selected This icon allows you to delete e mails you have tagged e Forward Selected Check the box to the left of any e mail you would like forwarded to your inbox then click this icon The e mail will be forwarded to your inbox e Forward and Allow This icon forwards the selected e mail s to your inbox and places the sender s e mail address on your Whitelist You will be taken to the Greymail options page and must select the Save button under your Whitelist to save your changes e Allow Sender If you tag an e mail in your Greymail and then click on the Allow Sender icon this e mail address will be placed on your Whitelist You will be taken to the Greymail options page and must select the Save button under your Whitelist to save your changes e View Stats By clicking on the View Stats icon you will be able to view your spam and virus statistics for the months you have had service End User Control Panel 16 User Manual Version 1 3 PEACE VALLEY BROADBAND EUCP Content Filtering Parental Controls Tattle mail This section of
16. e in which case you will see an Access Denied screen similar to the one below Access Denied We are sorry but the site or resource you are trying to access has been blocked by your Internet Service Provider If you feel that this access denial is an error please contact your Internet Service Provider to correct this issue If enabled the content filter automatically activates upon logging in using the selected filter e No Porn No public proxies or pornography sites are allowed to be accessed e Super Clean No alcohol Anarchy Criminal Skills Cults Drugs Gambling Hate Groups Obscene amp Tasteless Public Proxies Pornography or R Rated sites are allowed to be accessed e Business No Alcohol Anarchy Chat Criminal Skills Drugs Employment Financial Gambling Games Hate Groups Humor Obscene amp Tasteless Public Proxies Personals Pornography R Rated Shopping Sports Web Based E mail Web Based Newsgroups Once you have made your selections you must click Save and your requests will be made within 30 minutes You must logoff and re enter the system for these changes to take effect or they will take effect the next time you log in Under the section labeled Parental Controls above you can add and delete time blocks for which you want an account to be able to access the Internet You simply select the day s of the week the start time and the end time then hit Add You will see your changes go
17. etered Dialup your account information as well as your mail radius and personal website settings This is a good location to check your e mail and personal web storage info This screen is known as Home in the drop down menu on the left Current Usage Home Mail Storage 1 00 MB of 1 Change Personal Info Dialup time this month 0 hr 0 min 0 sec Change Password Dialup time last month 0 hr 0 min 0 sec Add Rem Basic Services Disk Use 8 54 MB of Unlimited Modify Spam Virus Settings Video Mail Use 0 Mins Add Edit child accounts Manage Website A Mock amc Webmail E Name Demo User Greymail H i Account Number 12345 Content Farental Controls Mail Settings Email Settings l Email Address demoghinformnet com Security Suite i Mail Quota 1MB N Drive i Incoming Mail Server smtp infarmnet com Outgoing Mail Server mail informnet com Radius Settings Userid demeogiinformnet com Idle Timeout 200 Seconds A New Window Max a Logins 3 News Server news informnet com URL http www Informnet com demao FTP Server ftp informnet com NOTE Some changes made using this interface may fake up fo 30 minutes to take effect Fip Username demo Status Enabled Quota 500 megabytes Please take a look at the menu on the left side of the main page above This menu gives you the ability to make changes to the services you receive as well as to add or cancel individual services You can make changes to the
18. following characters Letters A thru Z Digits 0 9 Underscore _ Dash Period or Dot Passwords may not begin or end with dot dash or underscore End User Control Panel 30 User Manual Version 1 3
19. ification settings as described earlier in this document Blacklist Preferences Messages from blacklisted senders can be sidelined placed in Greymaill or discarded These messages are currently sent to greymail Discard messages Iuscarded any message from a sender that has been blacklisted will be removed HOTE Messages are unrecoverable Greymgih any message from a sender that has been blacklisted will be viewable in greymail Spam Life spam and Virus messages are automatically purged fram greymail You can select the number of days a message stays in the mailbox This can be between 1 and 14 days Automatically delete messages after days Virus Notification GCreymail can automatically send you an email when you receive a message containing a virus This feature is presently Off Turn natificatian an Greymail Hotification The system can e mail reports on the contents of your Grewvrmail Daily Q Weekly Off e End User Control Panel 11 User Manual Version 1 3 PEACE VALLEY BROADBAND EUCP Add Edit child accounts A child account is an additional e mail account associated with the main parent account After a parent account is established child accounts can be opened under that parent account via the EUCP link called Add Edit child accounts Child accounts typically have features available similar fo parent accounts but this may vary from one product offering package to another C
20. l shown below Personal web space is a repository for you to store a website documents images files or photos This space is write accessible by you the site owner by using your Internet browser Web Page Editor or ftp File Transfer Protocol Application It is also read accessible to the rest of the world by typing the web space URL Uniform Resource Locator also known as your web address into their Internet browser Your web space administration is password protected so your files will stay safe and secure and will only be available for others to view or copy by surfing to your URL Upload a file Create a directory Advanced mode Current directory Actions Size bytes Date Del Rename directory Jun 27 10 46 Del Rename directory Jul 6 03 50 Upload a file Create a directory Advanced mode How do I put files into my web space In order for files to become available from your personal web space you must first put them there The method of doing this is called File Transfer Protocol ftp FIP is the method of delivery but you must have a way to use this method known as an ftp client An ftp client is a software application that allows you to put files on the server upload and get files from the server download There are several types of clients that can be Used as mentioned below When you select Manage Website you see the one above What clients can I use to put files in my web space As menti
21. lt setting You are allowed to change this period of time You can leave a message in Greymail for any amount of time between 1 and 14 days It is recommended to not set this time period too low so that you will have enough time to retrieve any e mail from Greymail that you would actually like to receive Log in to Greymail check the box beside the message s you would like to receive and click forward Selected messages are then forwarded to your inbox Set the amount of days you want messages to remain in your Greymail and then select Change You cannot forward e mails that contain viruses to your inbox Spam Life days You have the ability to turn your Spam Filtering service off by selecting the Off tab If you choose to employ Content Filtering then you can select the Content Based tab for Content Based filtering and then clicking Change Spam Filtering options will be detailed later in this document Off eran ein Content Based Change A Greymail Notification consists of an e mailed report containing all of the e mails you received which were either classified as spam or classified as containing a virus and were sent to your Greymail You can decide to receive this report on a daily or weekly basis or not to receive it at all by clicking on one of the options below and then clicking on Change 9 ort Greymail Notification O baity Change Wre eekly The Virus Filtering Section simply allows you to turn on or off your
22. mages End User Control Panel 14 User Manual Version 1 3 PEACE VALLEY BROADBAND EUCP Webmail The Webmail link on the EUCP takes you to your Webmail account You can also access your Webmail account by browsing to http webmail ovbroadband com and logging in with your full userid e mail address and password Webmail allows users to access their e mail from the Web They can create and send new messages import or create contact lists reply to or forward e mail or set up folders to file and store e mail on the server They can use the personal calendar create notes and reminders or access Greymail to check quarantined spam e mails or e mails containing viruses from the Greymail link For more information on using Webmail see the built in Help files Folders at ete inform Mon 10 15 am Beta ea ae afresh folder ist Current Folder Work Emails E mail Quota 0 11M of 20M Siqn Out Compose Addresses Folders Options Search Help Calendar Notes Greyhiail INBOX 36 Viewing Messages 1 8 A ota purge tire sali eg Ig Work Emil InBox ivo Move Ji a risg J Unig J Deier From eO Yeu o Subject e lt lt Au 3 TE 05 oO Damo likor 9 57 am l C Demo User 9 54 am 1 Demo User 9 57 am l Demo User 9 54 am IE Demo User 9 57 am MyAccount Change atio oO Demo User 3 54 am E Mi orci Chas e c Notification IT Demo User 9 57 am 54 Requesting additional information 1 Demo User 3 54 am EA TPS
23. oned before there are several types of ftp clients Programs such as WsFTP and SmartFTP are 100 ftp clients This means that their only function is to put files on a server and get files from a server These are great for people who are only storing files in their web space or are using a text editor like Notepad or WordPad to create web pages and then uploading them when they are done Programs like Dream Weaver and FrontPage are webpage editors also known as HTML editors that in addition to creating and editing web pages also have a built in ftp client This is handy for creating many web pages and then uploading them quickly And lastly there is the web based software that you access from the Manage Website link Our ftp tool allows you to upload files from your Internet browser without the need for these third party programs Simply go to our ftp site log in with your userid and password choose the directory that you would like to put your files in and then upload See details below End User Control Panel 13 User Manual Version 1 3 PEACE VALLEY BROADBAND What steps do I take to use the web based ftp tool l Surf to http webfttp pvbroadband com 2 Enter your userid and password 3 Click the link of the folder you want to upload your files Upload a file Create a directory Advanced mode Current directory Actions Size bytes Date Del Rename directory Jun 27 10 46 Del Rename director
24. ontact Peace Valley Broadband Customer Service if you have questions or concerns about how to create child accounts and how many you can create at no additional charge Exceeding the number of child accounts allowed by your service provider may result in incremental charges Child Accounts For demo View Edit Delete testkid2 View Edit Delete Add a child Child accounts are identified in the upper left hand corner of their EUCP Home page as a child account and as being associated with their parent account Select Return to Parent tab to return to the parent account s EUCP home page Child account features may vary or be limited This is child testkid1 Mail Storage 0 00 MB cf 25 Heturn to Parent Account Info Userid testkid 1 Hame Test kid Derma Child account of demo Account Number 12345 Mail Settings Home Email Address testkid1 informnet com Change Personal Info Mail Quota 25MB Ch ange Password Incoming Mail Server smtp informnet com Add Rem Basic Services Outgoing Mail Server mail informnet com Modify Spam Virus Settings Webmail 4 Greymail EB Content Parental Controls Email Settings Security Suite N Drive 3 New Window NOTE Some changes made using this interface may take up fo 30 minutes to take effect End User Control Panel 12 User Manual Version 1 3 PEACE VALLEY BROADBAND EUCP Manage Website The Manage Website link will take you to the control pane
25. or most search applications and will display folders or files matching the search criteria N Drive on N Drive W File Edit View Favorites Tools Help ae Z9 Name Size Type Date Modified File and Folder Tasks 4 i ypack up Files File Folder 1 26 2006 12 16 PM Crest Folder One File Folder 3 29 2005 4 26 PM c3 Make a new folder AR o 2 d 2 BsF 2005 Summit Agenda 23KB Microsoft Excel Worksheet 8 26 2005 1 52 PM Publish this folder to the Web he network drive will appear when the user selects My Computer to display other hard disk drives and devices with removable storage Hard Drive CD DVD Floppy drives Files and folders can be dragged and dropped onto the drive icon to create copies of these files and folders on the network drive f My Computer File Edit View Favorites Tools Help O Bac gt d x Search Wey Folders Address System Tasks Other Places Y S IBM PRELOAD C Local Disk Devices with Removable Storage Details mM SA DVD CD RW Drive D CD Drive Hy Computer System Folder Network Drives MY N Drive on N Drive R Network Drive w TIT Note 100GB free space for network storage is shown incorrectly in these screens and is a function of how the Windows Operating System interacts with network drives Actual capacity will be determined by the network storage package offering We hope you find this to be a safe secure and convenient method of
26. ovides PC users with the following TrendSecure additional security software and online services Transaction Guard protects your online transactions conducted at Internet Cafes or other public wireless hotspots Antivirus Security Detects and removes viruses and the latest threats from your e mails Internet downloads removable media and PCs Aufomatic updates immunize your security system against the newest virus outbreaks End User Control Panel 20 User Manual Version 1 3 PEACE VALLEY BROADBAND Spyware Protection Blocks and removes spyware adware grayware and root kits that hide deep inside your computer Personal Firewall Intercepts hackers and network viruses trying to attack your computer and home network Fraud Defense Protects you from online phishing scams designed to steal credit card and bank account numbers Configures easily and notifies you of the latest Web site risk Wireless Network Monitoring Safeguards against Unauthorized users invading your wireless home network Home Network Control Manages configures and updates security for every PC on your network with an easy to use management console Advanced Parental Controls Parental Controls allow you to manage your children s Internet activity by blocking Web sites and inappropriate content License Superior PC protection for one computer End User Control Panel 2 User Manual Version 1 3 PEACE VALLEY BROADBAND
27. r Retest Upload or Retest Download Your upload speed is 2 82 mb second Retest Upload Retest Download End User Control Panel 29 User Manual Version 1 3 PEACE VALLEY BROADBAND Additional Resources Log in fo pvbroadband com for further information regarding your e mail and Internet services You can contact our Customer Service department at 277 5550 For technical support questions regarding your e mail or Internet services contact our PV Broadband at 277 5557 Userid and Password Attributes The following attributes represent the acceptable parameters for Userid s and passwords Userid s Userid s must be at least 2 but not more than 20 characters in length No spaces Userid s may only contain the following characters Letters A thru Z Digits 0 9 Underscore _ Dash Period or Dot Userid s may not begin or end with dot dash or underscore Upper and lower case Userid s will be accepted but any uppercase characters will converted to lowercase automatically Many e mail systems only accept lower case e mail addresses or convert them to lower case Since our systems use the e mail address as the userid this convention ensures that Bob domain com and bob domain com do not get each others e mail Passwords Passwords must be at least 2 but no more than 16 charters in length No spaces Passwords are case sensitive Case matching will be enforced for passwords Passwords may only contain the
28. re FTP or SFTP is also supported by Remote Network Storage Device and provides 128 bit encryption of all transmitted data Server side support is required for both of these secure protocols Downloading the Remote Network Storage Device Client Selecting the Remote Network Storage Device link on the End User Control Panel will display the System Requirements Download page shown below Selecting the Download link will begin the download process Versions of Windows Operating systems not shown on the System Requirements page will not work with Remote Network Storage Device It is recommended that you upgrade to a supported Operating System in order to use this product Itis necessary to contact Customer Service to activate this product Be sure and ask about a number of storage capacities that are available This product may incur additional billing when used System Requirements Windows MT 4 0 2000 XP Pentium Il or higher 50 MB of available hard disk space Internet access Minimum system RAM 4MB Download H Drive client application Download jJ windows NT 4 0 2000 XP users End User Control Panel 22 User Manual Version 1 3 PEACE VALLEY BROADBAND Installing the lt Remote Network Storage Device gt Client After selecting the download box you will be asked if you want to run or save the installer application Select Run or Save If Run is selected the installer will begin and open the Install Wizard If S
29. s from specific senders To ensure that a certain someone s e mails are not sent to Greymail add them to this list Whitelist Both the Blacklist and Whitelist functions will accept wildcards using an asterisk as the wildcard Using wildcards in front of a portion of an e mail address means every address that matches the rest of the address will be affected For instance if you were to put the following address in your Blacklist file bobdomain net then all mail from anyone in the bobdomain net domain would be sent to Greymail Similarly if you were to put the following address in your Whitelist file joedomain net then all mail from anyone in the joedomain net domain would be sent to your inbox provided no viruses were detected Finally you also have the option of having e mail sent from a Blacklisted sender either discarded immediately in which case you will never know it was sent to you or you can choose to have it sent to your Greymail The default setting is Greymail and is recommended Mail fram Blacklisted Senders Grevmail Change to Discard End User Control Panel 8 User Manual Version 1 3 PEACE VALLEY BROADBAND EUCP Advanced Spam Settings and Filtering Options By selecting Edit on the Advanced Spam Settings section under Modify Soam Virus settings you will then be able to modify your settings Advanced Spam Settings and Filtering adjustments allow you to customize your spam
30. services listed in the menu above and below you will find instructions on each one As noted some changes made using this interface may take up to 30 minutes to Take effect As mentioned earlier you may not have the ability to change all of these services shown The parameters shown in the account info on the right are for example only and may not reflect the settings of your actual account Some screens in this manual may not appear like actual screens End User Control Panel 4 User Manual Version 1 3 PEACE VALLEY BROADBAND EUCP Change Personal Info By clicking on this link the screen below allows you to update your personal information Customer Service will be notified of the changes you are making within 24 hours Remember to Click on Save after you have entered in your new information First Hama Last Hama Company Name Example Company Added 1 223 Anystreet Dr Addr 2 City New york City St KEBE 055 555 5665 GwE EUCP Change Password The screen shown below allows you to change your password Remember that passwords are case sensitive You must input your existing password and then a new password you will then need to verify your new password This will ensure that you do not mistype the new password Remember to click on Save after you have entered in your new information It is important to remember that it could take up to 30 minutes after you click Save for this change to take effect and it
31. ssociated wan and send all mew mail to te address listed felon LS Cz The E mail Quota section above determines the amount of space you may use on the mail server in megabytes Once you have reached this amount of storage you will not be able to receive e mail until you delete old mail from the mail server Please be aware that increasing your mail storage may result in an increase in your monthly invoice You may need to contact Customer Service to increase these limits this option may not be shown in this panel The E mail Alias section above allows you to add up to 100 different addresses for which e mail arrives at your one main account For example if your userid is Bob and you make an alias called Jim any mail sent to Jim domain com will be delivered to your Bob domain com account You must click on Save to save your changes to this panel In the section labeled Forward all mail to above you can insert a new address for which you would like all e mail addressed to your old address to be forwarded to Your existing mail will be removed from the mail server and all new mail will be redirected to the e mail address that you enter It is very important to retrieve any existing mail from the server before you enable this feature or it will be lost permanently To remove a forwarder simply delete it then click on Save End User Control Panel 19 User Manual Version 1 3 PEACE VALLEY BROADBAND EUCP Sec
32. te so that your new selections go into effect It is recommended to leave RBL and Dialup List checked as these are lists of addresses known to generate spam You can also Edit and Save your Blacklist and Whitelist settings as shown below REALTIME BLOCKS L Block mail from Argentina L Block mail from Belgium Block mail from Brazil Block mail from China Block mail from Colombia L Block mail trom Germany Block mail from Greece Block mail from Hong Kong d Block mail from India L Block mail fram Haly L Block mail from Japan A Block mail from Korea d Block mail from Kuwait L Block mail from Malaysia d Block mail from Mexico L Block mail from Migeria Block mail trom Peru L Block mail from Philippines Block mail from Russia d Block mail from Singapore L Block mail from Spain d Block mail from Taiwan Block mail trom Thailand Block mail from Turkey L Block mail from United Kingdom Dial Up List RBL Blacklist Whitelist Agd or edit names in the list then hit save Add or edit names in the list then hit save All mail coming fram these senders vvill be Spam Mail coming from these senders will blocked not be blocked Viruses coming fram these senders will always be blocked hs uci End User Control Panel 10 User Manual Version 1 3 PEACE VALLEY BROADBAND The screens below are used to select your Blacklist actions Soam Life Virus Notification and Greymail Not
33. urity Suite Protecting your personal computer and personal information while using the Internet is important In order to make your Internet experience safer and less risky a Security Suite of Internet protection programs is available to you PC cillin Internet Security Suite provided by Trend Micro is an independent software package From the EUCP Home page select the Trend Micro Internet Security Suite download link to download and install this suite of security tools A screen with your license key will be displayed and you will be sent an e mail with this license key that must be entered during installation of the software Save this e mail for future reference after installation After installation the license key is also displayed on the EUCP Home page The install process will activate a Configuration Wizard that will help configure your security suite You may see some alerts soon after your installation This is normal for Trend Micro Select Help in the upper right corner of the user interface or right click the Zone Labs Icon in the system tray and choose Help if you need help understanding how to use Trend Micro Security Suite Downloading this product may result in incremental charges It is usually not necessary to Contact Customer Service to activate this feature Contact Customer Service if you have any questions about using this service or questions regarding billing for this service Internet Security Trend Micro pr
34. using network storage to reduce the risk of lost deleted or damaged information Contact Customer Service if you have additional questions End User Control Panel 26 User Manual Version 1 3 PEACE VALLEY BROADBAND full e mail address and password End User Control Panel 27 User Manual Version 1 3 PEACE VALLEY BROADBAND Bandwidth Speed Test Ever wonder what kind of soeed you are really getting With Soeed Test you can find out easily and quickly by running a test on your upload and download connection speeds Here s how To access the speed test you must visit the following website http speedtest ovbroadband com First enable Javascript if this function is not already enabled Please enter your email address Please remember to enable JavaScript for this test You must enter in your e mail address and click on Go You will then be told that your connection is being tested and to please wait while the revving speedometer is displayed Once the test is complete you will see the following screen where your speed is displayed Your speed is 424 Kb second Run Upload Speed Test End User Control Panel 28 User Manual Version 1 3 PEACE VALLEY BROADBAND If you d like to see your upload speed click on Run Upload Speed Test at the bottom of the previous page Your speed will then be tested and displayed to you and you will also have the option of running the tests again by clicking on eithe
35. uus ee va wv vu vade utn 20 EUCP Remote Network Storage Device Remote Network Storage 222 BANDWIDTH SPEED TES T iissescksssvsvi spa b auetx bu P dux eae kebu EVE ERE SEE UE VIP En Nor CI IdnIPIUSPE Unos 288 ADDITIONAL RESOURCES 55 ccxxulxks eux xE VIVE SM M VEEE EU E SV M ME ded IrdDeS PERI SR 300 Userid and Password Attributes cccccccssscsesccssccssccesccssceecceececesccececesceecsceescesceeeceeesenecs 3030 End User Control Panel User Manual Version 1 3 PEACE VALLEY BROADBAND Introduction This document is a user manual for your e mail and Internet services It provides instructions for managing your e mail account s with the End User Control Panel including personal information and password changes spam and virus settings Webmail e mail access from the World Wide Web Greymail spam and virus repository Content Filtering and Parental Controls It also covers features like Personal and Corporate Web Space Video e mail Security Suite and other services Peace Valley Broadband reserves the right to make these controls available to you or manage these controls on your behalf Therefore you may or may not have access to the controls mentioned in this manual Screen shots used in this manual are for examples only Your actual screens may vary depending upon the controls and services made available to you by Peace Valley Broadband Contact Peace Valley Broadband Customer Service if
36. y Jul 6 08 50 Upload a file Create a directory Advanced mode The public html folder is where you would place all of your webpage related files and images Username is the portion of your e mail address in front of the symbol for instance bobGlnfo com would have a username of bob This public html folder is accessible to the rest of the world by surfing to http www pvbroadband com username be sure to put a in front of your Username he ftp folder is accessible by anonymous ftp which means a user can surf to Hp ftp pvbroadband com username No Tilde needed Once you are inside your desired folder you are presented with three options e Upload A File Allows you to put a file from your computer to your web space e Create A Directory Organize your web space by creating additional folders e Advanced Mode View important information about your files and change permissions What are the addresses that give to friends and family All addresses are composed of two things the domain of your ISP and your userid Listed below is the format you would use to access these sites e wantto access my files directly from an Internet Browser using ftp o ftp ftp opvbroadband com username no Tilde e want my friends family to see my webpage o http www pvbroadband com username e made a folder called images in my public html directory how do accessit o http www pvbroadband com username i
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