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1. ITALIA Car Hire Conditions 2013 Commercial Department Version July 2013 Table of Contents Included in the Price PAGE 3 Important Information PAGE 3 Fuel PAGE 4 Payment Details PAGE 4 Extras and Additional Charges PAGE 5 Optional Covers PAGE 6 Travelling Outside of Italy Excess CDW amp Theft Cover Relax Cover Super Relax Cover Not Included in any Cover Package Deliveries PAGE 9 Office Details PAGE 10 Vehicle Availability PAGE 11 Special Vehicle Groups Extensions of the Rental Period Returning Vehicles Early Customer Services PAGE 12 Grace Period Roadside Assistance S O S Reservation Department Claims Department N Goldcar rental Unlimited mileage lt The rental rates include Compulsory Automobile Cover and the Supplementary Civil Lia bility cover for the damage involving third parties arising from use and circulation of the ve hicle CDW Collision Damage Waiver with excess Not covered under the included cover Tires Wheels Rear view and side mirrors Windows Hubcaps Taxi transportation Towing costs Locks Battery Motor Undercarriage and Interior of car Clutch Replacement Keys Copy of the key and delivery of the key to the closest Goldcar office damage to oil sump Catalytic convertor Radiator 500 deposit if a replacement vehicle is needed and Re pair Period Please see more in the Optional Covers Section Theft Protection TP with excess A
2. at any location other then the location agreed upon on the rental agreement will be responsible for the costs assumed by Goldcar Rent al for the transport of the vehicle to the agreed upon drop off location as well as the corresponding daily rental charges and 35 daily penalization fee 5 Goldcar rental TELEPHONE ASSISTANCE SOS Telephone assistance for every customer on weekdays between 09 00 and 18 30 will not incur an administrative fee There will be a service charge that will not exceed 30 for contacting Roadside Assistance S O S outside of these hours unless the customer has selected the optional Relax Cover Package Please see the Optional Cover section for more information SUBSTITUITION VEHICLE In the case of accident or vehicle breakdown we will retain a new excess amount in order to provide a substitution vehicle The deposit will not be necessary for any custom ers whom have purchased the optional Super Relax Cover Package AFTER HOURS COLLECTION The after hours collection has an additional local charge of 37 per car flight numbers are essential FINES There will be a charge of 37 for the administration of received traffic fines We are obliged to provide the corresponding Authorities with the details of the customers who receive a fine during the hire period This fee does not include the payment of the fine The customer must pay the fine directly to the corresponding Spanish Authorities ONE WA
3. 58582211 FAX E MAIL mxp goldcar com Hours of Operation Monday Sunday 08 00 to 00 00 Reservation Confirmations between Monday Sunday 06 00 to 00 59 Out of Hours between 23 00 00 59 and 06 00 06 59 Extra charge of 37 per vehicle Pick Ups It is NOT possible to collect or return vehicles between 00 59 and 05 59 The flight numbers are essential if these details are not provided we cannot guarantee that a Goldcar representative will wait for customers PISA AIRPORT located inside the terminal building Office Manager LOUENA Societa Aeroporto Toscano Galileo Galilei SpA 56121 PISA ITALY TEL 39 050 2200061 FAX E MAIL psa goldcar com Hours of Operation Monday Sunday 08 00 00 00 Reservation Confirmations between Monday Sunday 06 00 to 00 59 Out of Hours between 23 00 00 59 amp 06 00 06 59 Extra charge of 37 per vehicle Pick Ups It is NOT possible to collect or return vehicles between 00 59 and 05 59 The flight numbers are essential if these details are not provided we cannot guarantee that a Goldcar representative will wait for customers ROME CI AMPI NO AIRPORT located inside the terminal building Office Manager TATJANA Aeroporto Internazionale Giovanni Battista Pastine Via Appia Nuova ADR SPA 1 00040 CIAMPINO ROME ITALY TEL 39 06 79340898 FAX E MAIL cia goldcar com Hours of Operation Monday Sunday 08 00 to 00 00 Reservation Confirmations between Monday Sunday 06 00 to 00 5
4. 9 Out of Hours between 23 00 00 59 and 06 00 06 59 Extra charge of 37 per vehicle Pick Ups It is NOT possible to collect or return vehicles between 00 59 and 05 59 The flight numbers are essential if these details are not provided we cannot guarantee that a Goldcar representative will wait for customers 11 Goldcar rental Our offices will close at 20 00 on Christmas Eve No reservations with pick up times after 20 00 will be accepted Our offices will close at 22 00 on New Year s Eve No reservations with pick up times after 22 00 will be accepted In the case a customer would prefer a diesel vehicle they should communicate this at the moment they pick up the vehicle Please see the Fuel section for more information The collaborator will receive vehicle availability reports stop sale reports on a regular basis These reports can also be viewed through the web agency area The special groups depending on the availability will be confirmed or denied You will receive the response of our automatic system in the same period of time used for the free sale groups As all special vehicles are on request the hire contract cannot be extended without prior notice and agreement with Goldcar Normally vehicles on free sale can be extended without prior no tice however during stop sale periods acceptance by Goldcar is required The collaborator must send any vehicle hire extension to Goldcar to the corresponding office airport by
5. It is covered the damages to the rented vehicle damages to the bodywork paint and mechanic damages arising from a collision fortuitous fire and vandalism acts as long as the conditions stated in the contract are fulfilled The cost of this cover is 11 per day with a maximum charge of 145 per rental Relax Cover Package Covers FREE 24 hours Telephone Roadside Assistance Wheels Tires Hubcaps Locks Windows Side and Rear view Mirrors Undercarriage Motor Towing service after accident Taxi transporta tion Clutch Battery Locks Copy of the key and delivery of the key to closest Goldcar office 7 Goldcar rental Damage to oil sump Catalytic convertor Radiator and Exempt of 500 deposit for replacement vehicle in case of accident or breakdown and the Repair Period Purchasing this cover the CDW Excess and the Theft Excess are NOT waived The cost of this cover is Price 14 days until 28 CEV Price Price from 4 from 7 to 6 to 10 days days Price Price Price 11 12 13 days days days Price Price oie 1day days days Purchasing this cover the CDW and Theft Excess is waived We will cover the following TP Theft Vehicle Theft Protection CDW the Collision Damage Waiver CDW It is covered the damages to the rented vehicle damages to the bodywork paint and mechanic damages arising from a collision fortuitous fire and vandalism acts as long as the conditions stated in the contract ar
6. OTTA and take the exit Departures Partenze central exit in front of this bar Once the customers are outside they have to cross the road zebra crossing There they will find a Pharmacy Chemist s greencross on the right hand They have to turn right and continue walking around 20 meters where they will find a pay parking which is placed under a stairs They have to wait there for the shuttle Please take into account that our shuttle bus will have a logo of a Parking Go and another logo of Goldcar BOLOGNA AIRPORT located inside the terminal building Office Manager GEMMA Aeroporto G Marconi di Bologna S p A Via Triumvirato 84 40132 BOLOGNA ITALY TEL 39 051 6472188 FAX E MAIL blq goldcar com Hours of Operation Monday Sunday 08 00 00 00 Reservation Confirmations between Monday Sunday 06 00 to 00 59 Out of Hours between 23 00 00 59 amp 06 00 06 59 Extra charge of 37 per vehicle Pick Ups It is NOT possible to collect or return vehicles between 00 59 and 05 59 10 Goldcar rental The flight numbers are essential if these details are not provided we cannot guarantee that a Goldcar representative will wait for customers MILAN MALPENSA AIRPORT located inside the terminal building Office Manager GIUSEPPE Terminal 1 Floor 1 follow signs with a car and a key to Car Hiring Autonoleggio Aeroporto Milano Malpensa Societa Esercizi Aeroportuali S p A SEA 21010 VARESE ITALY TEL 39 02
7. YS One way charges apply for all rental periods and this service is only possible between Italy offices Pisa Bologna Roma Milan amp Bergamo Please find attached the spread sheets with the cost of the One ways depending on the destinations and car groups As you can see we have higher prices for the High Premium Season 01 07 13 31 08 13 amp 26 12 13 31 12 13 ACCIDENT ADMINISTRATION FEE We charge a 250 administration fee to the client when involved in an accident File pro ceedings EXPRESS PRIORITY CHECK IN SERVICE The customers who purchase this service will have the advantage of not having to wait to pick up the car We will have a priority check in desk for immediate pick up The cost of this service is between 18 and 45 in high season VAT included per booking Please take into account that this special service is limited to a certain number of bookings per hour in each location Once we have reached our limit of bookings requesting this service 8 pick ups per hour and location it will not be possible to make any more bookings with Priority Check in Express service This means that the bookings will not be rejected These bookings will be confirmed but the Priority Check in Express service will NOT be booked This service is purchased when you make a booking using one of our automatic booking systems Please for further information consult the information related to our Automatic Booking Systems H
8. e fulfilled FREE 24 hours Telephone Roadside Assistance Wheels Tires Hubcaps Locks Windows Side and Rear view Mirrors Undercarriage Motor Towing service after accident Taxi transporta tion Clutch Battery Locks Copy of the key and delivery of the key to closest Goldcar office Damage to oil sump Catalytic convertor Radiator and Exempt of 500 deposit for replacement vehicle in case of accident or breakdown and the Repair Period Traffic fines sanctions and judicial costs related to traffic violations or law and tolls All costs derived from the use of the incorrect and or lack of fuel Oo Personal effects are not covered It is recommended having these items covered through personal travel cover The loss of the vehicle documents If customers load the car with more than the stated capacity If vehicles are taken off road unpaved roads s It is not permitted to remove the vehicles seats If the driver is found to be under the influence of alcohol or drugs and or found using their cellular phone at the time of the accident 8 Goldcar rental NEGLIGENCES The use not permitted includes and is not limited to the following cases mentioned by way of example Pushing or towing another vehicle Driving in areas not suited to public transport such as beaches race tracks forestry roads back roads etc Driving on dirt roads and very poorly paved roads that could cause damage to the u
9. e mail or fax and always send a copy of this extension by e mail to the following e mail address as well extensions goldcar com The minimum period of time required to send the extensions is 24 hours prior to the end of the current contract The customer must always travel in person to the closest Goldcar office in order to make the necessary adjustments to the rental contract Rental periods cannot be ex tended by telephone If for any reason the rental period cannot be extended then the custom er is obligated to return the rental vehicle at the location time and date agreed upon on the rental contract IMPORTANT For all extensions of contracts we will apply the price according to the original booking date and not according to the date when the extension is made The extension cannot be sent as a new booking It will always be an extension of an existing contract The car hire contract may have a maximum duration of 28 days After 28 days a new con 12 Goldcar rental tract is required When a customer needs a vehicle for a rental longer than 28 days we will have the following option MAKE A NEW CONTRACT A new booking has to be made applying the rate at the time the booking is confirmed and ac cording to the pick up date of the new booking it is NOT possible to use the rate applied to the previous booking contract A new vehicle will be provided the previous vehicle is returned The local extras have to be paid again i
10. e result by 8 9 days etc You will receive the rates prices without taxes You will receive an Excel document xls with the taxes included and excluded We accept credit cards to pay the costs of cars rental fuel and other local extras The main driver of the car rental contract must be the cardholder of one of the following valid credit cards MasterCard and VI SA We do not accept payment by debit card EC Karte American Express Postepay or Diners Nor will accept payment in cash We have always been very flexible in ac cepting payment in cash but unfortunately due to increased thefts of vehicles we have been forced to take such decision 4 Goldcar rental e 7 hS DI ESEL Diesel vehicles are available at additional charge Please see Fuel section for more in formation ADDITIONAL DRIVERS 5 78 taxes excluded per day with a Maximum charge of 81 taxes excluded per driver Maximum 3 additional drivers per contract BABY SEATS BOOSTER SEATS MAXI COSI 4 50 taxes excluded per day with a Maximum charge of 53 72 taxes excluded Baby seats Booster seats must be fitted by the parent or guardian Our staff is not permitted to help with the fitting of these items The customer will always be responsible for fitting the seat MINIMUM AGE REQUIRED DRIVING LICENCE MINIMUM PERIOD Drivers must be over 21 years and have held a valid driving licence for a minimum of 12 months Customers who a
11. igh season periods 01 07 13 to 31 08 13 amp 26 12 13 to 31 12 13 6 Goldcar rental Goldcar vehicles rented in Italy are allowed to travel to Switzerland and France taking an Additional Cover at a cost of 40 per vehicle all rental periods The customers are always responsible for all the possible tolls fees fines etc which are compulsory to pay in Swit zerland amp France i e in Switzerland it is necessary to have a special tax sticker in the vehi cle in order be able to drive in the highways Normally this type of stickers can be bought in the border Goldcar cannot assume this type of fees under any circumstances Please take into account this will be applicable only to pick ups in Italy The vehicles can be taken to Sicily or Sardinia at no Extra cost Excess applicable according to vehicle categories Groups AA CC 800 CDW Excess 1200 Theft Excess Groups D F S 1200 CDW Excess 1600 Theft Excess Groups J amp K 1600 CDW Excess 2000 Theft Excess ko We will continue having this Excess but we will not block the whole amount in the customer s cards From now on we will block the following amounts Groups AA CC 1000 Groups D F S 1200 Groups J amp K 1400 The cost of this cover is 20 per day with a maximum charge of 280 per rental Purchasing this cover the Theft Protection Excess and the Collision Damage Excess are waived CDW
12. irport Service Fee Road Tax VAT See Payment Details section Telephone assistance is free for every customer on weekdays between 09 00 and 18 30 There will be a service charge that will not exceed 30 for contacting Road side Assistance S O S outside of these hours unless the customer has selected the op tional Relax Cover Package Please see the Optional Cover section for more infor mation Goldcar gives 59 minute grace period for the drop off of vehicles without any addition al costs to the customers Therefore Goldcar permits customers to return their rental vehicles up to 59 minute later than the time stated on the rental contract The car hire contract may have a maximum duration of 28 days After 28 days a new contract is required Please see the section Extensions of the Rental Period for more information The following documents are necessary to be able to rent a vehicle Passport or Identifica tion card international driving license written in Roman letters and a valid credit debit card Please see the section Payment Details for more information 3 Goldcar rental O t Returning rental vehicles is done in seconds as Goldcar delivers its vehicles with a full tank of fuel and clients should return the vehicle with the least amount of fuel possible as this reduces waiting time at check out as well as anxiety related to filling up the fuel tank before dropping off the car There is no
13. n the new contract Additional drivers Additional co vers Diesel etc The fuel tank of the new contract vehicle has to be paid In the event the vehicle is returned later than the agreed rental drop off time stated in the contract the cover will no longer be valid and the customer will be responsible for paying a 37 per day late fee In addition to the corresponding late fees the customer must also pay the daily rental rate Customers who abandon Goldcar vehicles at any location other then the location agreed upon on the rental agreement will be responsible for the costs assumed by Goldcar Rental for the transport of the vehicle to the agreed upon drop off location as well as the corresponding daily rental charges and 37 daily penalization fee If a customer returns the vehicle earlier than the agreed upon drop off date stated in the rent al contract Goldcar will not refund the customer for any unused days There is a 59 minute grace period for the return of all rental vehicles In the event the vehicle is returned later than 59 minute past the agreed rental drop off time stated in the contract the cover will no longer be valid and the customer will be responsible for paying a 37 per day late fee In addition to the corresponding late fees the customer must also pay the dai ly rental rate All reservations are to be made through one of our automatic booking system To contact the reservations department reservations goldca
14. ncy number and password which will be provided to you by our sales department A complete user s manual will also be pro vided To contact the department heads of the Customer Services Departments Sophie Servranckx Email address sophieservranckx goldcar com Laura Collins Email address lauracollins goldcar com The translations of these general terms and conditions are for information purposes only and are not legally binding 14 Goldcar rental
15. nder side of the vehicle Driving the vehicle in restricted areas and more specifically on airport roads and other roads for aeronautical and or military use Negligent behaviour when the vehicle s indicators show an alert that customers state are known to them when they sign this agreement Transport of goods or animals and in particular substances that are hazardous inflam mable and or poisonous for the vehicle and its occupants The transport of individuals or goods for which the customers receive direct or indirect payment Sub leasing the vehicle Using the vehicle for unlawful activities Transporting a number of passengers and amount of luggage not authorised for the ve hicle concerned Manipulation of the speedometer Customers must report any malfunction of the speed ometer to Goldcar immediately Transport of luggage or any other item on the vehicle s roof even when an adequate luggage rack is used for the purpose Damage to the vehicle caused by leaving tempting items in plain sight inside the vehicle Dirtying the inside of the vehicle beyond what would be expected from reasonable and careful use Driving the vehicle when tired not feeling well and under the influence of alcohol medi cine or drugs Reckless driving Using the vehicle to give driving lessons under any circumstance and or to teach special driving techniques Driving against the traffic regulations The vehicle is driven by a pe
16. r com Tel 34 965 94 31 86 Fax 34 965 65 06 38 Hours of Operation Monday Thursday 09 00 18 30 and Fridays 09 00 15 00 13 Goldcar rental Goldcar is proud to have its very own Roadside Assistance Department We offer 24 hour roadside assistance for our clients Telephone assistance for every customer on weekdays between 09 00 18 30 will not incur an administrative fee There will be a service charge that will not exceed 30 for contacting Roadside Assistance outside of these hours un less the customer has selected the optional Relax Cover Package To contact the S O S department Tel 199 11 199 S O S Roadside Assistance must be notified within 48 hours if Theft All thefts must be reported to the police and an original copy of the report must be ob tained by the customer Accident In case of accident or collision the client must correctly fill out the provided form constatazione amichevole di incidente which can be found in the glove box of the rental ve hicle All claims must be registered within 30 days of the drop off of the vehicle through the agen cy section of our website www goldcar es You will receive a confirmation email with the details and file number that have been assigned to the claim This file number must be quoted in the subject line of any further corre spondence regarding the file in order to process the claim correctly In order to access this information you will need your age
17. re under the age of 25 will be able to drive our vehicles but they will have to pay a surcharge of 10 per day with a maximum charge of 140 per rental The customers who are 25 will not pay this surcharge We took this decision given the high risk of accidents in customers of this age group The customers who have held the driving license for less than 4 years will also have to pay a fee of 10 per day witha maximum charge of 140 per rental We will apply only one charge of 10 per day with a maximum of 140 if the customer is under the age of 25 and has had a driving license less than 4 years GPS We have GPS available at many of our locations although it cannot be reserved in ad vance If the customer would like GPS they must check the availability upon arrival at the pick up location The cost of GPS is 8 5 per day exception in Milan 9 5 per day with a maximum of 112 per rental It is necessary to leave a deposit of 90 which will be refunded when the GPS is returned in good condition SNOW CHAINS If the customers would like snow chains they must check the availability upon arrival at the pick up location it is not possible reserve this in advance The cost of the snow chains will be 35 per vehicle It is not necessary to leave any de posit SPECIAL CLEANING A charge up to 150 will be applied if the returned car requires special cleaning VEHICLE ABANDONED Customers who abandon Goldcar vehicles
18. refund on unused fuel The only exception to this rule is for rental periods of 3 days or less when we refund the client s credit card upon request of the client at the drop off office with the equivalent value of the fuel left in the tank The cost of the petrol will be paid when the client picks up the vehicle and the price will depend on the make and model of the vehicle the customer receives The cost of petrol will be between 50 and 150 depending on the make model of the rental ve hicle supplied to the client Diesel vehicles are available normally at an additional charge of 2 per day but diesel vehicles can never be confirmed to the client before pick up If the client wants to hire a diesel car he should ask for it upon arrival Our agents will receive daily or weekly rates and these prices are subject to future modi fications If weekly rates are received it is still possible to hire a car for a shorter rental period than one week although the minimum rental is 3 days This means that although it is possible to make a reservation for a period of less than 3 days 1 or 2 days the cost for 1 2 or 3 days is the same The price of 6 and 7 days is the weekly net rate price When the rental period is for less than a week we calculate the price of one week and divide among 6 Then multiply the result by 4 or 5 days If the lease is for more than a week we estimate the cost of a week and divide it by 7 Then multiply th
19. rson who is not authorised to do so in the agreement as ei ther a customer and or a supplementary driver 9 Goldcar rental Driving a hired vehicle beyond the borders of continental Spain and vehicles hired in the Balearic or Canary Islands that are not allowed to leave the island where they were hired un less they have express written permission to do so and the relevant extra cover has been taken out Continued use of the vehicle after the rental period has ended Customers will only be able to collect our vehicles at our Pisa and Bologna offices In no case will we deliver our vehicles to any location other than our office BERGAMO AIRPORT located outside the terminal building Office Manager STEFANO Via dell industria 5 Orio al Serio 24050 B rgamo ITALY TEL 39 035 335961 FAX E MAIL bgy goldcar com Hours of Operation Monday Sunday 08 00 00 00 Confirmation reservations between 06 00 to 00 59 Out of Hours between 23 00 00 59 amp 06 00 06 59 Extra charge of 37 per vehicle Pick Ups It is NOT possible to collect or return vehicles between 00 59 and 05 59 The flight numbers are essential if these details are not provided we cannot guarantee that a Goldcar representative will wait for customers MEETING POINT Indications The meeting point is located outside the Arrivals Hall After collecting their luggage the customers have to turn left and walk straight until they find the bar coffee shop M

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