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1. 2 Press the speed dial required Your original call will be put on hold and the new call will be made 3 Wait for the call to be answered and announce the call 4 Transfer the call by replacing your handset or if you are using hands free by pressing KI the Speaker button You will no longer have control of the call For further information on transferring a call please refer to page 9 Call Pick up You can pick up a call ringing on another extension via the Favourites page This is useful if for example you wish to answer your colleague s phone when they are not at their desk or you wish to assist with answering calls to a Department You do not have to be a member of the Department to pick up a Department call Y 1 Press the Favourites button O 2 Aspeed dial displaying a flashing yellow red icon has a call waiting to be 1 Aaron Brown answered 3 Press the speed dial required 4 The call will be answered by your extension Please note that if you pick up a ringing call while you are on a call your original call will be parked in the first available park slot Please refer to page 11 for further information on parking a call Favourite Groups Your speed dials can be organised into groups if you wish This would enable you to display the speed dials to colleagues and or external contacts related to for example a particular project or particular department within a Sroup such as Personnel Accounts Exhibition Office Move
2. M C o Splicecom gt maximiser Free your Network PCS 580G User Manual Version 3 2 April 2011 Part No DOC MN PCS580G 00 Splicecom PCS 5806 Good afternoon Simon x10050 Splicecom gt maximis ey Lo oy el E F s A 1 www splicecom com PCS 580 User Manual Document No 01 Version No V3 2 0411 a Copyright SpliceCom Ltd SpliceCom Ltd The Hall Business Centre Berry Lane Chorleywood Herts WD3 5EX Tel 01923 287700 Website www splicecom com ac PCS 580 User Manual Splicecom maxi miser Contents MOGUO secrete crests TT TT TT TT TT TT 1 About this MANA 11 7 212003kdvFssassd akasdsslugsk aslu s aslaga na usananskaas sddu anss asa sasda asdasdigi sagdu assn a s nalas nandd a ksad unandii 1 How your PCS 580 will operate ceca colada lia calada 1 Feature NN 3 TAR K cc T TT TT TT TT A TT TT FFT 4 Basie RATON eer E AEE A E AE EEEE 5 115 AM E ea E E E E E E E dee auneace 5 A E E EEE 5 DORE Ol E 6 Dial ANEI eese a aeaa a ea eies 6 VANTAR TKR 8 Mule atale o 8 P a ea e E AEAEE AEAEE I TT TT 8 Pace a call ar S 9 TA E F F KK E FF E E T F TR AT 9 PAO E ea E E tnsaad em tee noet meas steaemes 11 ELD east ae cw erecta nec sete tet EA 11 Conference Call sanas osas ca e dd orales 13 EAA FV F TT TT TT TT TT TT R 14 Switch to Hands Het 2222 2212 si OOO 750 II 15 Changing the VOlUME cuina 15 A TT V E A a eee 17 View
3. The directory will display your speed dials once created please refer to page 32 for further details enabling you to call or transfer calls to regularly used numbers If you do not wish the directory to display your speed dials please refer to the Defaults section from page 43 Please note that if you create a speed dial for a number also stored on the database when a call is received from this number the incoming number will be matched to the speed dial in preference to the database entry This means that the speed dial name will be displayed in Call Status instead of the name stored in the central database View the Directory LA 1 Press the Contacts button to access the directory 2 You will be presented with a Search facility to assist you in quickly finding the contact you require lt backspace 3 _ Press the key on the keypad displaying the letter you need 4 The number displayed on this key will be entered in the search box Contacts Directory PCS 580 User Manual V1 2 0411 1a 21 PCS 580 User Manual gar n C Splicecom gt maximiser Ka backspace 5 The directory entries commencing with the letters displayed on the key pressed will be listed Tim Hope 1 2 3 2003 sales ill ta ABC DEF Tom Barker Bernard Solicitors 01923285832 Toni Green Gregories Ltd l 5 6 0208382733 GHI JKL MNO Trade Trucks 01538283790 7 8 9 Valerie King PQRS TUV WXYZ 2007 Support Victoria Smith slo 0 2014 C
4. 1 Press the Messages button A list of historical calls and voicemail will be displayed Entries are listed in date and time order with the newest at the top There is no limit to the number of voicemails that can be listed Use the Page Up a and Page Down za buttons to find the message you require if relevant A new message will be indicated by a blue envelope icon HS Carol Smith Mike Doyley Vad 2002 18 17 The details of the message will be displayed giving On the left hand side e the caller s name if recognised by the system and the number presented with the Call On the right hand side e the recipient of the call which will either be your name or if you are monitoring Department voicemail the relevant Department name e Time and date of the call 2 Press the message required The entry will become green and the message will be played Voicemail 46 PCS 580 User Manual V1 2 0411 1a a e ac PCS 580 User Manual Splicecom ymax miser Aa The message will be displayed with an open blue icon Ma as this is now an old message and will be deleted after 7 days unless manually saved IF you wish to listen to the message again use the Forward gt gt and Back lt lt buttons to find the section you wish to hear again IF you wish to listen to another message select the message required For information on how to save a message please refer to your System Administrator LS Press the Messages button to ret
5. Voicemail PCS 580 User Manual V1 2 0411 1a 47 r lt PCS 580 User Manual Splicecom ly Maximiser To view all your calls again press the Message button va again to remove the tick Delete a message 1 Press the Messages button Your Calls History will be displayed Use the Page Up a and Page Down a buttons to find the message you require if relevant 2 Select the message required and this message will be displayed with a green background iil 3 Press the Delete button 4 _ You will be asked if you are sure that you wish to delete this call Select the Yes button The message will be permanently deleted If you select No you will be returned to the Calls History Su Send a message to your email account This facility allows you to forward a message to your email account if for example you would like to save the message for future use The message will appear as a sound file in an email and a PC with a sound card and speakers will be required to listen to the message This facility must be previously set up on your telephone system please refer to your System Administrator for further information Ly 1 Press the Messages button Your Calls History will be displayed Use the Page Up ma and Page Down a button to find the message you require if relevant 2 Select the message required and this message will be displayed with a green background 3 Press the Email button 4 _ You will be inform
6. Your current greeting will be played 4 _ Listen to the instructions and when requested record your new greeting Record Greeting Now stop 5 Press the Stop button or hang up and your new Greeting will be saved Record a permanent greeting LJ 1 Press the Messages button Your Calls History will be displayed V 2 Press the Permanent button 3 Your current greeting will be played 4 _ Listen to the instructions and when requested record your new greeting Record Greeting Now Permanent stop 5 Press the Stop button or hang up and your new Greeting will be saved Using an Assistant telephone number You may wish to give your callers the option to be transferred to a colleague rather than leave a message this might be your assistant or another member of your team The Assistant telephone number feature can be configured as follows o 1 From your Idle page press the Settings button three times The Telephone Numbers page O will be displayed 2 Select the Assistant Number field 3 The edit screen for the Assistant Number will be displayed Voicemail PCS 580 User Manual V1 2 0411 1a 51 ga i KC PCS 580 User Manual Splicecom ymax miser Assistant Number 2017 KA ii A A ee ee AA ee A ee e ra _ 4 _ Using the keyboard displayed enter the number required ka 5 Press the Save button to store the number Telephone Numbers Extension Number 2034 Mobile Number 07890326478 HomeTelephone Num
7. message handling 47 permanent greeting 51 receive a message 46 record a call 54 record a greeting 50 record a memo 55 rewind 47 ring back a caller 49 ring back a caller on alternative number 50 send a message to email 48 SpliceCom LED 46 transfer a call to voicemail 53 view messages only 47 volume 15 web page 8 wrap up time receiving a department call 29 PCS 580 Administration PCS 580 User Manual V1 2 0411 1a SpliceCom Defining next generation communication The Hall Farm Business Centre Berry Lane Chorleywood Hertfordshire WD3 5EX Tel 01923 287700 Fax 01923 287722 Email info splicecom com Website www splicecom com
8. you will need to put a call on hold as follows me 1 Press the New Call button 2 You will be presented with dial tone External callers will be played music on hold if configured and internal callers will hear an intermittent beep a 3 Toretrieve the call press the Hang Up button For details of the music on hold configured on your system please refer to your System Administrator Transfer a Call Announced Transfer qa a 1 Place the call on hold by pressing the New Call button 2 Enterthe number to be dialled internal or external number 3 Wait for the call to be answered and announce the caller 4 To transfer the call replace your handset or if you are using hands free press the KD Speaker button Or Or La Press the Transfer button You will no longer have control of the call Alternatively t 4 To clear the call that you are currently connected to and return to the original call press the Hang Up button or wait for the other end to hang up Alternatively EL 4 Toreturn to the original call and place the second call on hold press the Switch button 5 Use the Switch button to toggle between the two calls Basic Call Handling PCS 580 User Manual V1 2 0411 1a a c PCS 580 User Manual Splicecom ymax miser Finally to connect the two calls regardless of which call you are currently connected to replace your handset or if you are using hands free press the Speaker button Of Press the Tra
9. Answer set Divert Numbers Follow Me To Number 07890326478 Forward On Busy To Number 2017 Forward On No Answer To Number 2017 Extension Anywhere Number E E E Follow Me To Number this will display the number entered when you configured Call Divert as described in the Call Divert Follow Me section from page 32 You can edit your Follow Me To Number via this screen select this entry and you will be taken to the Edit screen Use the keyboard displayed to enter number required Press the Save button ka to store the changes or the Cancel button to return to the Divert Number screen User Settings 42 PCS 580 User Manual V1 2 0411 1a eC PCS 580 User Manual Splicecom ymax miser Forward On Busy To Number this will enable you to enter or modify the internal or external number your calls will Forward to when you have Forward on Busy set Your handset is considered busy when you are on a call or have Do Not Disturb set Please refer to your System Administrator for information on how to turn on Forward on Busy You can enter or edit your Forward on Busy To Number via this screen select this entry and you will be taken to the Edit screen Use the keyboard displayed to enter number required Press the Save button ka to store the changes or the Cancel button 8 to return to the Divert Number screen without saving the changes Forward On No Answer To Number this will enable you to enter or modify the internal or external n
10. J 3 Press the Edit button this will only be available if you have the necessary rights II 4 Press the Delete button 5 You will be asked if you are sure you want to delete the contact KA 6 Press Yes to delete the entry Of xy 6 Press No to keep the entry Working with the Contacts database via Calls History If you have made a call to or received a call from a number you would like to store within the Contacts database you can select this entry within Calls history and create a new entry using this number Please note that the New button described below will not be available if you do not have the necessary rights IF a caller s number or a number you have dialled are stored in the Contacts database when you select this entry within Calls History you will be able to amend or delete the entry on the database Please note that the Edit or Delete button described below will not be available if you do not have the necessary rights to be able to amend or delete an entry on the Contacts database Create a new Contact entry via Calls History LS 1 Press the Messages button 2 Select the call required please refer to the View the contents of your Calls History section from page 17 for further details 3 Press the New button L J please note that this button will not be available if you do not have the necessary rights 4 The caller s number or the number you dialled will be entered in the Number field 5 Enter the Name and Company
11. Page press the Settings button once The Telephony page will be displayed 2 Select the DND button The tick will no longer be displayed in the DND button to indicate that this feature has been disabled Call Divert Follow Me The Follow Me facility allows you to configure your extension so that your calls follow you to an internal extension or to an external number so that when you are for example working at another desk working at home or using your mobile etc your calls will still reach you You could also use this feature when you are for example on holiday and wish all your calls to be diverted to your assistant or another colleague User Settings 32 PCS 580 User Manual V1 2 0411 1a ga y ac PCS 580 User Manual Splicecom ymax miser IF your personal Telephone Numbers such as your mobile number have been previously configured these can be used to quickly set up Follow Me Please refer to the Telephone Numbers section from page 41 for further details Please note e When Follow Me has been set your handset will provide a broken dial tone to remind you that this feature has been enabled e If your calls are forwarded to an internal extension and that extension is not answered or busy the caller will be passed to your voicemail and the call will be logged as a missed call on your PCS 580 Turn on Follow Me Firstly you will need to set where you wish the calls to divert to as follows hot 1 From your
12. call by replacing your handset or if you are using hands free by pressing the Speaker button You will no longer have control of the call Contacts Directory PCS 580 User Manual V1 2 0411 1a 23 ga Ka PCS 580 User Manual Splicecom ymax miser If you change your mind and wish to return to the caller press the Dial button and then the Hang Up button Sl Note that if you have already selected an entry in the directory this number will be dialled until you press the Hang Up button Alternatively Gal 5 Press the Choose button 6 The list of numbers stored for this contact will be displayed 7 Press the Dial button beside the number you wish to dial 8 Wait for the call to be answered and announce the call 9 Transfer the call by replacing your handset or if you are using hands free by pressing the Speaker button You will no longer have control of the call Alternatively if you wish to continue talking to the caller while you find the entry in the Contacts directory you can use the following method 1 Press the Contacts button to access the directory 2 Use the Search facility to find the contact required as explained on page 21 3 Select the contact you wish to call gt 4 Press the Dial button if you wish to dial the number displayed with contact Alternatively press the Choose button and select a number from the list displayed 5 Your original call will be put on hold and the new call will be m
13. end the conference All calls will be cleared Please note that pressing the Speaker button will only end the conference if the PCS 580 is used in hands free mode otherwise this button will switch from handset to hands free mode Cancel a conference call You may wish to cancel the conference and return to a 2 way conversation with your calls as follows dda 1 Press the UnConf button 2 The call you are currently connected to will be displayed in the Call Status Basic Call Handling PCS 580 User Manual V1 2 0411 1a 13 ga Ka PCS 580 User Manual Splicecom maxi miser iN Use the Switch button to toggle between the two calls The call you are currently connected EL to will be displayed in Call Status Each call can be transferred or ended in the normal way therefore if you replace your handset or if you are using hands free press the Speaker button the two calls will be connected TU You can return to a conference with your two calls at any time by pressing the Conference BAAR button IF one of the conference members ends their call you will return to a 2 way conversation with the other member of the conference If you hang up all calls will be disconnected see the End a conference call section on page 13 for further details Call Waiting Call Waiting is a facility which allows you to receive a second call while still connected to another call By default this feature is disabled Please refer to your system administra
14. example or connect directly to your colleague s voicemail Press the Dial button to dial your colleague s extension or lift your handset and the call will be automatically made Press the Hang Up button to cancel the Dial Ahead Entering an external number IF you enter an external number on the keypad that is recognised by the system in other words stored on the telephone system s central database the contact s name will be displayed The following options are then available Press the Backspace button to edit the number entered on the keypad Press the Edit button to make changes to the Name Number and Company details stored for this Contact Please note that this option will only be available if you have the rights to edit a Contact entry gt E LA Press the Save button to keep the changes made _ Press the Delete button to remove this Contact from the database Please note I that this option will only be available if you have the rights to delete a Contact entry MEA Press the Cancel button to return to the keypad and not save any changes made to the Contact details Press the Choose button to display the list of numbers stored for this contact and dial this contact s mobile number for example Press the Dial button to dial the number entered or lift your handset or press the Speaker button and the call will be automatically made Press the Hang Up button to cancel the Dial Ahead For further inf
15. filter 44 defaults 43 departments 29 calls history 31 ga Splicecom gt maximiser Groups 29 make a call to a department 30 receiving a department call 29 transfer a call to a department 30 voicemail 55 wrap up time 29 departments filter 44 Detail Info 45 60 dial ahead 6 directory search preferences 44 divert 32 divert numbers 42 do not disturb 32 SpliceCom LED 32 end a call 6 extension anywhere number 59 favourites 36 busy lamp field 38 call pick up 40 create a speed dial 36 favourite groups 40 favourites page 38 make a call using a speed dial 39 operator console mode 60 transfer a call using a speed dial 40 follow me 32 Groups 29 35 hands free 15 headset operation 2 headset operation 2 hold 9 home number 41 hot desking 58 idle page 2 43 ip address 62 keypad search 24 44 log off 59 logging on 1 58 make a call 5 to a department 30 using a speed dial 39 using the contacts directory 23 missed calls 18 department calls 31 mobile number 41 multiple touch search 24 mute a call 8 notes 11 add a note 12 add a note to contact 12 view a note 12 off hook page 44 one touch search 21 Index PCS 580 User Manual V1 2 0411 1a 63 PCS 580 User Manual operator console mode 60 out of office message 34 overlap dial 44 park a call 11 pick up a parked call 11 pause a call 8 PCS range 4 phone information 62 ip address 62 software ve
16. system 6 When the log in is complete your Idle Page will appear If this is the SpliceCom logo your User Name and extension number will be displayed Please note ifthe SpliceCom logo is not set as your Idle Page the logged in user s details can be viewed via the Phone Information page accessed by pressing the Settings button k six times please refer to page 62 for further details IF a User is not logged on to the handset you wish to use the Login screen will be displayed Follow steps 3 to 6 to log in 1 2 c 3 kJ GHI JKL MNO PQRS TUV WXYZ a Log off oe 1 From the Idle page press the Settings button once R 2 Press the Logout button t 3 Press the Login button and the handset will return to the assigned User or the Login screen will be displayed Please note that your User account may be configured to automatically log you off after the handset you are logged on to is not used for a specified amount of time This is useful if you forget to manually los off Please refer to your System Administrator for further details Extension Anywhere Number The Extension Anywhere Number enables you to receive and make calls from your home or mobile telephone for example as though you were in the office This means that your callers or recipients of your calls will be unaware that you are working at home for example You will not incur call charges and you will be able to handle calls as if you were in the office es transf
17. the Contacts button to access the directory 3 Usethe Search facility to find the colleague required 4 Select the colleague required This entry will be displayed with a green background Gal 5 Press the Choose button The list of numbers stored for this User will be displayed LS 6 Press the Voicemail button You will no longer have control of the call Alternatively if you wish to continue talking to the caller while you find the entry in the Contacts directory vou can start from step 2 above The caller will not be put on hold until you press the Voicemail button Record a call During any call internal or external or conference call you can record the conversation The resulting recording will become a new voicemail message and can be accessed in the usual way Please note that the use of this feature is controlled by your System Administrator Ifthe Record button is not available please refer to your System Administrator E3 During a call select the Record button The Record button will be displayed with a red circle wey To end the recording press the Record button again Voicemail 54 PCS 580 User Manual V1 2 0411 1a A ga ac PCS 580 User Manual Splicecom ymax miser Record a Memo You may wish to record a message to yourself for example when you wish to record a reminder to perform a particular task for example book a meeting phone a customer etc The resulting recording will become a new voicemail message and c
18. the incoming number is known by the system e The number presented with the call On the right hand side e Your user name or the name of the colleague who has diverted their calls to you or the name of the Department called e The time and date of the call If the call was received today just the time will be displayed Outgoing call Bernadette O Leary Denise Loach 2020 15 34 On the left hand side e The name of the contact that you called if the number you dialled is known by the system e The number that you dialled On the right hand side e Your user name e The time and date of the call If the call was made today just the time will be displayed Please note that if when you select an entry within Calls History as described in the next sections the Edit button is available this indicates the call was received from or made to a number stored within the Contacts database Please refer to the Workins with the Contacts database section from page 26 for further details Calls History 18 PCS 580 User Manual V1 2 0411 1a gar eC PCS 580 User Manual Splicecom ymax miser Redial a number You may wish to redial a number previous dialled this can be done by selectins the original call from the Calls History LS 1 Press the Messages button 2 From the Calls History press the outgoing call required This entry will be displayed with a green background once selected 3 Press the entry again to dial the number disp
19. the search box 5 Continue to press the key until the letter required has been entered Ecstatic Design 02072875900 Graphic designers il Eddie Prouse 2010 Accounts Eden Solicitors 01392672889 Errol Estace 2003 Workshop backspace 6 The directory entries commencing with this letter will be displayed Further letters can be entered to reduce the search Eddie Prouse 2010 Accounts Eden Solicitors 01392672889 Ja Il backspace new So if for example you wanted to search for Barry you would press 2 twice then 2 again then 7 three times then 7 three times again and finally 9 three times Contacts Directory PCS 580 User Manual V1 2 0411 1a 25 ga K eC PCS 580 User Manual Splicecom ymax miser Working with the Contacts database The Contacts database stored centrally on the telephone system can be used to store contact details for external customers suppliers partners etc This database enables you to speed dial their telephone numbers via the Contacts directory and will also match the incoming number presented when this external contact phones you or a colleague Their contact name will be displayed in Call Status enabling the call to be identified You can add entries to this database However you require the necessary rights to do this If the New Contact button as described below is not displayed you have not been given the necessary rights Please remember that a Contact entry is stored cen
20. vou can mute the call You will be able to hear the caller but they will not be able to hear you 1 Press the Mute button The Mute button now has a red circle to indicate that the call has been muted You can hear the caller but they cannot hear you 3 Press the Mute button again to un mute the call and the caller will be able to hear you again NO Pause a Call You may wish to Pause a call when you need to look up information for the caller for example The caller will be placed on hold and played the hold music if configured This facility is useful if for example you are using a headset and do not wish to hear the dial tone while your caller is on hold Please note that this feature cannot be used to make a new call when transferring a call or creating a conference as this option does not provide dial tone MU 1 Press the Pause button iD 2 The Pause button now has a red circle to indicate that the call is on Pause Basic Call Handling 8 PCS 580 User Manual V1 2 0411 1a i a ac PCS 580 User Manual Splicecom ymax miser 3 External callers will be played music on hold if configured and internal callers will hear an intermittent beep w 4 To retrieve the call press the Pause button For details of the music on hold configured on your system please refer to your System Administrator Place a call on hold IF you wish to transfer a call or make a second call when creating a conference for example
21. 60 The Home button will return you to your Idle Page The Volume Down button will enable you to reduce the headset or hands free or ringing volume on your PCS 580 Please refer to page 15 for further details The Volume Up button will enable you to increase the headset or hands free or ringing volume on your PCS 580 Please refer to page 15 for further details The Settings button will enable you to configure your User settings such as DND Divert and Speed Dials as well as changing the default behaviour of your phone Please refer to the User Settings section from page 32 for further details The Favourites button can be used to access your Park slots and speed dials Please refer to page 11 and page 32 respectively for further details The Contacts button is used to search for an entry on the system database and dial the numbers stored for the relevant contact Please refer to page 21 for further details The Keypad button will display the key pad enabling you to use the Dial Ahead feature and to make a call hands free Please refer to page 15 for further details Introduction PCS 580 User Manual V1 2 0411 1a 1 ga Ka PCS 580 User Manual Splicecom ymax miser The Messages button will enable you to view your Calls History listen to voicemail messages Please refer to page 17 and page 46 respectively The SpliceCom LED will flash if you have Do Not Disturb set and or you have received a gt new voicemail messa
22. Choose button The list of numbers stored for this User will be displayed IA 4 _ Press the Voicemail button Leave a message when requested Transfer a call to a colleague s voicemail IF a colleague is not available to take a call the caller may wish to leave your colleague a message You can transfer this caller directly to the colleague s voicemail using the following methods Please note that Voicemail PCS 580 User Manual V1 2 0411 1a 53 A ga ac PCS 580 User Manual Splicecom ymax miser these facilities will only be available if voicemail has been enabled for your colleague For further information on transferring calls please refer to the Transfer a call section from page 9 Transfer a call to voicemail via the keypad 1 Place the call on hold by pressing the New Call button 2 Dial your colleague s extension number via the keypad 4 Replace your handset or if you are using hands free press the Speaker button You will no longer have control of the call LS 3 Once the call has been connected press the Leave Message button Transfer a call to a voicemail using the Contacts directory You may wish to transfer a call directly to a colleague s voicemail but do not know their extension number You can search for your colleague via the Contacts directory For further information on using the Contact directory please refer to page 21 ma 1 Place the call on hold by pressing the New Call button LJ 2 Press
23. Idle Page press the Settings button once 2 Press the Divert To button 3 If you have previously entered your personal Telephone Numbers press the Mobile or Home or Assistant button 4 You will be returned to the Telephony screen 5 The Divert To button will display the number you have set as your Divert To number es Divert To Mobile 3 Press the Number button 4 _ Using the keyboard displayed enter the internal or external number you wish to divert your calls to LA 5 Press the Save button 6 The Divert Numbers screen will be displayed and the Follow Me To Number field will the display the number you have just entered IF you wish to edit this number select this field and amend the entry Finally you will need to set which calls will be diverted and this will enable Follow Me for those calls S 1 From your Idle page press the Settings button once 2 Press the Divert button User Settings PCS 580 User Manual V1 2 0411 1a 33 ga e ac PCS 580 User Manual Splicecom ymax miser 3 _ Press one of the following buttons e Personal all calls to your extension and direct line number will be diverted e Dual Personal all calls to your extension and DDI number will be diverted However your extension will also ring This will ensure that you can pick up the call wherever you are e All all calls to your extension direct line number and any Department calls will be diverted e Dual All All calls to y
24. Press the Messages button to remove the tick and view all your calls Press the Messages button to return to your idle page Or Or Press the Home Page button to return to your idle page E Identifying the type of call Signifies an answered incoming call Signifies an unanswered or missed incoming call Signifies an answered outgoing call Signifies an unanswered outgoing call IOGOO Signifies a new or unread voicemail message Calls History PCS 580 User Manual V1 2 0411 1a 17 A ga ac PCS 580 User Manual Splicecom ymax miser Signifies an old or read voicemail message Missed Calls An incoming call received by your phone that is not answered either by yourself or by voicemail will be registered as a missed call in your Calls History cy The Messages button will appear with a red circle to indicate you have missed a call Press this button to view the call details When you return to your idle page the Messages button will no longer be displayed with a red circle indicating that you have viewed and acknowledged the missed call Please note that if vou have new voicemail message the red circle will not disappear until you have listened to the message Please refer to the Voicemail section from page 46 for further details ot Details of a call Each call will display the following information Incoming Call Carol Smith Denise Loach 2002 16 03 On the left hand side e he name of the caller if
25. Up or Down buttons as required The volume of your handset un will increase or decrease appropriately Hands free volume IF you have made or answered a call hands free Ringing Volume Press the Volume Up or Down buttons as required The hands free volume will increase or decrease appropriately While an incoming call is ringing Press the Volume Up or Down buttons as required The ringing volume will un lll increase or decrease Basic Call Handling 16 PCS 580 User Manual V1 2 0411 1a i K eC PCS 580 User Manual Splicecom ymax miser Calls History The Messages button allows you to view and manage a historical list of your outgoing and incoming calls internal amp external answered amp missed and voicemail For further information on voicemail please refer to page 29 View the contents of your Calls History LS Press the Messages button e Alistof historical calls and voicemail will be displayed e Entries are listed in date and time order with the newest at the top e There is no limit to the number of calls and voicemails that can be listed unless configured otherwise Please refer to your System Administrator for further details T KA Press the Page Down and Page Up buttons to display the entry required T Press the Page Up button to go to the bottom of the list Please note eo IF the Messages button is displayed with a tick Calls History will only be displaying your voicemail messages
26. ace the call on hold by pressing the New Call button Departments 30 PCS 580 User Manual V1 2 0411 1a a ue e ac PCS 580 User Manual Splicecom ymax miser 2 Press the Contacts button to access the directory 3 Use the Search facility to find the Department required 4 Select the Department you wish to call Press the Dial button to make the call 6 Wait for the call to be answered and announce the call 7 Transfer the call by replacing your handset or if you are using hands free press the Speaker button pOL Or Or Press the Transfer button k You will no longer have control of the call For further information please refer to the Transfer a call section from page 9 Calls History Your Calls History can also display the incoming answered and missed calls received for a Department Your System Administrator can configure this facility for you if not already available The name of the Department receiving the call is displayed on the right hand side of the call entry Eden Solicitors Reception 01392672889 13 16 This facility will also give you access to voicemail messages for the Department please refer to the Voicemail section from page 29 for further information For further information please refer to the Calls History section from page 17 Departments PCS 580 User Manual V1 2 0411 1a ga K lt PCS 580 User Manual Splicecom gt maxi miser User Settings The maximiser system give
27. acts directory You may wish to leave a message for Department but do not know the extension number You can search for the Department via the Contacts directory For further information on using the Contact directory please refer to pase 21 LJ Press the Contacts button to access the directory 2 Use the Search facility to find the Department required 3 Select the Department required This entry will be displayed with a green background 3 Press the Choose button 4 Press the Voicemail button and you be connected directly to the Department s voicemail Leave a message when requested Lal os Transfer a call to a Department s voicemail If a caller just wishes to leave a message for a Department you can transfer this caller directly to the Department s voicemail using the following methods For further information on transferring calls please refer to the Transfer a call section from page 9 Voicemail 56 PCS 580 User Manual V1 2 0411 1a A v c PCS 580 User Manual Splicecom ymax miser Transfer a call to a Department s voicemail using the keypad i Place the call on hold by pressing the New Call button 2 Dial the Department s extension number via the keypad 4 Replace your handset or if you are using hands free press the Speaker button You will no longer have control of the call LJ 3 Once the call has been connected press the Leave Message button Transfer a call to a Department s voicemail
28. ade 6 Wait for the call to be answered and announce the call 7 Transfer the call by replacing your handset or if you are using hands free by pressing the Speaker button You will no longer have control of the call For further information on transferring a call please refer to page 9 Alternative method to view the directory An alternative way to search for entries within the Contacts Directory is to enter each letter of the name required by pressing a key on the keypad multiple times until the letter required is entered in the search facility For example if you wished to enter the letter R you would press the number 7 three times To use this alternative search method you will need to change your default settings as follows Disable the one touch Keypad search hot 1 Press the Settings button five times 2 Under the Directory Search Preferences section press Keypad button to remove the tick Yo and disable this feature Contacts Directory 24 PCS 580 User Manual V1 2 0411 1a ga eC PCS 580 User Manual Splicecom ymax miser A 3 Press the Home button to return to your Idle Page Searching the directory with one touch Keypad search turned off LJ 1 Press the Contacts button to access the directory 2 You will be presented with a Search facility to assist you in finding the contact you require 3 _ Press the key on the keypad displaying the letter you need 4 The first letter on this key will be entered in
29. aller s name if recognised by the system and the number presented with the call on the right hand side e thename of the relevant Department e time and date of the call Voicemail PCS 580 User Manual V1 2 0411 1a 55 ac PCS 580 User Manual Splicecom gt maxi miser 3 Press the message required The entry will become green and the message will be played M The message will be displayed with an open blue icon Ma as this is now an old message and will be deleted after 7 days unless manually saved Please note that if you are able to access Department voicemail messages via your PCS 580 the answered and missed calls for the Department will also be displayed in your Calls History Please refer to page 17 for further information on the Calls History Leave a message for a Department When ringing a Department you will automatically transfer to the Department s voicemail after the time specified by the Department s configuration on the system However you can connect directly to a Department s voicemail to leave a message as follows 1 Press the Keypad button 2 Enter the Department s extension number required using the key pad displayed 3 Press the Choose button 4 _ Press the Voicemail button You will be connected to the Department s voicemail If you start to call a Department and then decide to leave a message instead press the Leave Message button displayed within Call Status Leave a message for a Department using the Cont
30. an be accessed in the usual way The entry within Calls History will display your name on the left hand side where the caller s name is usually displayed Please note that the use of this feature is controlled by your System Administrator Ifthe Record button is not available please refer to your System Administrator 1 Press the Messages button 2 Press the Memo button 3 Record the message required 4 Press the Stop button when finished Voicemail for Departments Each Department can be configured to use the voicemail service provided by the maximiser system If voicemail has been enabled a call to a Department will automatically pass to voicemail after the time specified by the Department s configuration on the system Please refer to your System Administrator for further details For further information please refer to the Departments section from page 29 Listen to a message for a Department Voicemail messages received for a Department can be accessed via your Calls History Your System Administrator can configure this facility for you if not already available You can retrieve and handle the messages in the same way as your personal messages cy 1 Press the Messages button Use the Page Up ua and Page Down a buttons to find the message you require if relevant 2 The new message will be displayed pS Peter Jenkins Accounts 2018 11 06 The details of the message will display on the left hand side e the c
31. be displayed to enable you to pick up a call or dial one of your speed dials For further information on these facilities please refer to page 11 and page 32 respectively Headset Operation When a headset is connected to the PCS 580 the telephone will operate in hands free mode Introduction 2 PCS 580 User Manual V1 2 0411 1a ga y Ka PCS 580 User Manual Splicecom ymax miser Feature Highlights Access to the central database Your PCS 580 gives you access to a database of information stored on your maximiser system that provides directories of telephone numbers internal and external to help you to quickly and easily make and transfer calls Dial Ahead The Dial Ahead facility allows you to enter a number on the keypad without firstly lifting the handset This will enable you to check the status of a colleague s extension before ringing their phone The display will show if the User is busy or has do not disturb set You can then choose to ring your colleague or leave a voicemail message Parking a Call All calls received can be put on hold and the call remains in your control However another way to place a call on hold is to park the call into one of the system areas that allow your colleagues to easily pick up the call and in the meantime you are able to continue with other calls Favourites As well as access to a directory of telephone numbers stored on the telephone system s database you can also have your own l
32. ber Sparel Number Spare2 Number Assistant Number 2017 FEE amp ace Press the Cancel button at any time if you do not wish to save the number entered Please note that if you are unable to edit these fields you do not have the rights to use this facility Please refer to your System Administrator for further details Once this feature has been configured your caller can press 0 while listening to your greeting and be transferred to your Assistant telephone number You will need to re record your Greeting to inform your callers that facility is available Please note the Assistant number is also used with the Call Forwarding feature please refer to pase 32 for further details Leave a message for a colleague You will automatically transfer to your colleague s voicemail if they are busy or do not answer their phone However you can connect directly to a colleague s voicemail to leave a message using the following methods Please note that these facilities will only be available if voicemail has been enabled for your colleague Leave a message for a colleague using the Keypad HH 1 Press the Keypad button 2 Enterthe internal extension number required using the key pad displayed Voicemail 52 PCS 580 User Manual V1 2 0411 1a ga N e ac PCS 580 User Manual Splicecom ymax miser Gal 3 Press the Choose button to display the list of numbers stored for this User 4 _ Press the Voicemail button You will be con
33. d to know to operate your PCS 580 connected to a SpliceCom maximiser system using version 3 2 software This manual assumes that the PCS 580 telephone has been connected and configured by your System Administrator and is ready for use If this is not the case please refer to your System Administrator for further assistance How your PCS 580 will operate Your User Account You are a User of the SpliceCom maximiser telephone system and as such you have a User account on the system Your User name will be used to identify you as you make receive and transfer calls Each of your colleagues will also have a User account and will be identified in the same way by their User name A list of the Users of your telephone system can be viewed via the Directory as explained from page 21 Logging On In most implementations the PCS 580 will be your permanent desktop phone and as such it will have been automatically allocated to you by your System Administrator therefore there will be no need for you to log in or log out However if you are a Hot Desk User in other words a User who has been given the ability to log in to any phone on the system because for example you need to move around the building or you are rarely in the office and do not need a permanent telephone please refer to page 58 for further information Controls Toolbar These buttons will be available on the Controls Toolbar when your phone is idle and while you are using vour PCS 5
34. e Contacts database the note can be added to the Contact and therefore saved permanently on the database This means that when a call is made to or received from this Contact again previously notes can be referred to ensuring a continuity of conversation with your caller View a note During the process of a call you can view the notes related to that call or to the contact the call was made to or received from S To view any notes press the Notes button the red circle indicates there are notes to view Notes brian from select recruitment re vacancy Denise Loach 16 07 23 3 2011 Please note e Ifthe originator of the note has added the note to the call only this text will disappear once the call has ended e If the call is from or to an external number stored on the Contacts database and the originator of the note has saved the text to the database this information will always be available when a call is made to or received from this number in the future Add a note to a call During a call you can enter notes to help you remember the caller s name or the details of the call for example 1 Press the Notes button 2 Press the Add Note button 3 Enter the text required Press the Call Add button R This note will be available while the call is active but will be deleted once the call is ended Add a note to a Contact If a call has been received from or made to a number stored in the Contacts database a note can be
35. e displayed on the left hand side 3 Press the Choose button 3 The list of numbers stored for this contact will be displayed Press the button beside the number you wish to dial Emily Graham 02085382355 Mobile 07890556321 moe Tel 02085382355 Sparel t HomeTelephone Spare2 t Record a Greeting A default message will be played to a caller when transferred to your voicemail However you may wish to record your own personal message You can record two voicemail Sreetings Firstly you have a daily greeting that can be used to inform a caller of your whereabouts on a particular day for example You have reached Alice Barker s voicemail on Tuesday 4 July am currently in a meeting until 11 o clock Please leave a message and will call you on my return Your second greeting the permanent greeting can be used to give a message that can be used on any day for example You have reached Alice Barker s voicemail Sorry I am unable to take your call Please leave a message and will Set back to you as soon as possible If you record a permanent greeting your daily greeting is deleted at midnight and the permanent greeting is then used until a new daily reeting is recorded Record a daily greeting 1 Press the Messages button Your Calls History will be displayed Voicemail 50 PCS 580 User Manual V1 2 0411 1a a K eC PCS 580 User Manual Splicecom ymax miser ac 2 Press the Greeting button 3
36. ed Dials asiizisaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaai 36 TTPO NOUNS TU OS KV teveiiesascsotete idsekctetuancestaneiesetquonads 41 Ds TT RL lll 42 Dr A F TT TT TT Ti I debio cbloj dnde ute ceblca leido danedeetseoncens 43 o A E seaetete aa oi teceu A estates 46 eo E eee PP a 46 AAT SPP e OA 46 Message SS N 47 RING BACK ACCT ello s 49 Record a Greeting ni r aaar iaa a babe aaa aai raaa 50 Using an Assistant telephone NUMDET iiianaaiaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa 51 Leave a message for a colleague iiiiaaaaaaaasaaaaaaaaaaaaaasaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa 52 Transfer a call to a colleague s voicemail aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa 53 Record a Ol DOE 54 Record an 55 vac mM D Dane e E E tie este aoe seq S R ESSE DD FO SSA 58 Hot ESN A II H aa H a kava Malas Beliau dian A a ase 58 Extension Anywhere NUMDET sicewctintceesckaasanaadetatavrlaseccnetadssunsbadsnnoadatarneewde secunntudasonsbadsoeeudatatwswbelecuattedaduanladsoanciaes 59 Operator Console MOE sisas a iaa 60 A A PA 62 SA 63 Contents ii PCS 580 User Manual V1 2 0411 1a ns a N e ac PCS 580 User Manual Splicecom ymax miser Introduction About this manual This manual contains all that you nee
37. ed dial displayed with a red icon indicates that your colleague is Penton currently on a call An internal speed dial flashing between a yellow and red icon indicates that LAaron Brown either the User s extension is currently ringing or there are calls queuing for that Department The number of calls waiting to be answered will be displayed You can pick up a call ringing for this extension by selectins the 2 Reception speed dial Y Press the Favourites button to return to your idle page Please note By default your Speed Dials are displayed in alphabetical order However your speed dials can be configured to display in a different order if required Please refer to your System Administrator for further details Amend a Speed Dial ho 1 From your Idle page press the Settings button twice User Settings 38 PCS 580 User Manual V1 2 0411 1a ga i KE PCS 580 User Manual Splicecom ymax miser Use the Page Up and Page Down a buttons to find the speed dial you require if relevant 2 Select the speed dial to be amended mam 3 Press the Edit button IF you wish to change the description select the Description field and make the changes required IF you wish to change the telephone number select the Number field and make the required The Backspace button can be used to delete all or part of the existing entry if required ALA 4 Press the Save button to store the changes or MIA Press the Cancel button if
38. ed that the message has been Forwarded to email and then returned to Calls History Send a message to a colleague s email account This facility allows you to forward a message to a colleague s email account if for example you think the message is more relevant to them than you or you would like them to hear the message The message will appear as a sound file in an email and a PC with a sound card and speakers will be required to listen to the message This facility must be previously set up on your telephone system please refer to your System Administrator for further information Voicemail 48 PCS 580 User Manual V1 2 0411 1a lt Splicecom l Maximiser PCS 580 User Manual Press the Messages button Your Calls History will be displayed Use the Page Up a and Page Down a buttons to find the message you require if relevant 2 Select the message required and this message will be displayed with a green background Press the Forward button 4 Use the Search facility to find the User required y Barbara Evans 2001 Agent F Barry Kennedy 2010 Support Bernadette O Leary 2020 Managing Director Bob Brown 2012 Personnel a va iss PEEELECES al 5 Select this entry 6 You will be informed that the message has been Forwarded to user account and then returned to the search facility again so that you can send the message to another colleague if required LJ 7 Press the Mes
39. entered and saved permanently with the Contact on the central database 1 Press the Notes button Basic Call Handling 12 PCS 580 User Manual V1 2 0411 1a A a ac PCS 580 User Manual Splicecom ymax miser 3 2 Press the Add Note button 3 Enter the text required to 4 Press the Contact Add button This note will be available while the call is active and saved permanently with the Contact This note will be available to view whenever a call is received from or made to this Contact in the future For further information on the Contacts database please refer to Contacts Directory section from page 21 Conference Call The conferencing facility allows you to create a 3 way conversation between yourself and two internal and or external calls Please note that this feature must be enabled on your telephone system Please refer to your System Administrator if this facility is not available Create a conference call 1 Make a call to the first number required internal or external k 2 Once the call has been answered place the call on hold by pressing the New Call button 3 Make a call to the second number required internal or external 1449 4 Once the call has been answered press the Conference button 5 The Conference button will now contain a red circle and you are in a 3 way conference ids with your two calls End a conference call D Replace your handset or if you are using hands free press the Speaker button to
40. ephone numbers to enable you to make calls quickly and easily and to match incoming telephone numbers so that you can identify callers and handle the calls in the appropriate manner The directory on your PCS 580 uses this database to enable to you quickly and easily call a colleague an external customer or supplier for example or an internal department The directory enables you to call or transfer a call to a colleague without having to remember their extension number Each of your colleagues will have a User account on the telephone system and the directory will list your colleagues by that User name making it easier for you to phone either their extension number mobile or home number Ifyou do not wish the directory to display the Users of your telephone system please refer to the Defaults section from page 43 The directory enables you to call or transfer a call to an external contact such as a customer supplier partner etc entered on the database If you do not wish the directory to display external contacts stored on the database please refer to the Defaults section from page 43 The directory will also enable you to call or transfer a call to an internal Department where the call can be answered by any one of a group of people such as Sales Support Accounts etc For further information on Departments please refer to page 29 Ifyou do not wish the directory to display Departments please refer to the Defaults section from page 43
41. er calls This is also called Remote PSTN Please note that the use of this feature is controlled by your System Administrator please refer to your System Administration for further details PCS 580 Administration PCS 580 User Manual V1 2 0411 1a 59 ac PCS 580 User Manual Splicecom maxi miser Enable Remote PSTN o 1 From your idle page press the Settings button four times The Divert Numbers screen will be O displayed 2 Select the Extension Anywhere Number field 3 The edit screen for the Extension Anywhere Number will be displayed 4 _ Using the keyboard displayed enter the number where you wish to receive your calls 5 Press the Save button to store the number You will be returned to the Divert Numbers KA screen You will no longer be able to make or receive calls via your handset h 6 Press the Home button to return to the Idle Page if required Disable Remote PSTN 1 From your idle page press the Settings button four times The Divert Numbers screen will be displayed 2 Select the Extension Anywhere Number field 3 The edit screen for the Extension Anywhere Number will be displayed Use the Backspace button delete the number Press the Save button to save the change You will be returned to the Divert Numbers screen Your handset will return to normal use Press the Home button to return to the Idle Page if required Operator Console Mode Operator Console Mode enables additional information to be displayed
42. etc You would firstly User Settings 40 PCS 580 User Manual V1 2 0411 1a A ga e ac PCS 580 User Manual Splicecom ymax miser select the group and then the speed dial required Please refer to your System Administrator for further information IF this feature has been set up on your phone the following explains how to use this facility Y 1 Press the Favourites button 2 Press the Favourite Group required a Office Move 3 The speed dials contained within this group will be displayed a BT Business Movers Carol Smith Image Printers Marby Communications n Bi Stationery Direct Back Use the Page Up as and Page Down a buttons to find the speed dial you require if relevant 4 Press the speed dial required The call will be made Back Alternatively press the Back button to return to the main Favourites page Telephone Numbers Your home and mobile numbers can be entered on the central database together with two additional numbers and a number that you wish to use as your Assistant number These numbers are used 1 To identify you when you make a call from your home mobile or the additional telephone numbers Your name and details will appear in Call Status on your colleague s handset 2 By the Contacts Directory please refer to page 21 for further details 3 By voicemail a when accessing your messages from your mobile or home phone please refer to your System Administrator for further details b your cal
43. ey pad whenever your phone is idle This would be useful if for example you regularly need to find a telephone number quickly and prefer not to press the Contacts button each time or you wish to constantly monitor voicemail messages without having to press the Messages button Within the Default Idle Page section press e Web Page to display the web page called the Home Page configured for your User account e Favourites display the Favourites page e Contacts display the Contacts directory e History display Calls History User Settings PCS 580 User Manual V1 2 0411 1a 43 Ka PCS 580 User Manual Splicecom maxi miser A tick will be displayed within the option selected Off Hook Page by default when your phone is off hook the keypad will be displayed however you may prefer to display either the Favourites page or Contacts directory so that you can quickly find and dial the number required Within the Default Off Hook Page section press e Keypad display the keypad e Favourites display the Favourites page e Contacts display the Contacts directory A tick will be displayed within the option selected Directory Search Preferences the functionality of the Contacts Directory as described from page 21 can be adapted to suit your use of your PCS 580 as follows e Keypad this option will enable or disable the one touch method of searching within the directory IF disabled you will need to press a key on the
44. from page 60 for further details By default each option except Detail Info is enabled indicated by the tick If you wish to disable a filter option press the relevant button to remove the tick To enable one of the options press the relevant button to display the tick User Settings PCS 580 User Manual V1 2 0411 1a 45 A a c PCS 580 User Manual Splicecom ymax miser Voicemail The voicemail facility allows your callers to leave you a message if you are on the phone or do not answer a call This feature must be previously configured on your telephone system please refer to your System Administrator for further information Receiving a message IF you are busy on a call or do not answer your phone the caller will be automatically passed to your voicemail and will be able to leave a message By default your extension will ring for 20 seconds before your extension is considered not answered Your System Administrator will be able to tell you if this default setting has been changed IF a caller has left a message the SpliceCom LED on your handset will flash and Messages button will be displayed with a red circle until you have listened to the message Divert an incoming call to voicemail ne IF you do not wish to answer a call press the Hang Up button The call will be passed to voicemail unless you have Forward on Busy set Please refer the Divert Numbers section from page 42 for further details Listen to a message
45. ge Idle Page The default display on your telephone when idle will be a web page displaying the SpliceCom logo together with your User Name and extension number This web page called your Home Page can be changed to display a web page presenting your company logo for example or a web page available on your intranet or the Internet if a connection is available Please refer to your System Administrator for further details IF you would like an alternative PCS 580 screen to be displayed here please refer to page 43 for further details You can return to your Idle page at any time by pressing the Home button ug Screen Saver Mode Your PCS 580 may be configured so that the context sensitive display will dim after your phone has been idle for a certain amount of time If this feature has been configured on your phone as soon as you use your PCS 580 again the display will return to full brishtness Your PCS 580 may also be configured so that a screen saver blank screen will appear either at a set time usually during the night or when your phone has been idle for a certain amount of time If this feature has been configured on your phone as soon as you use your PCS 580 again the display will return to normal Your phone off hook When your PCS 580 is off hook the key pad is displayed allowing you to dial a number nn S k 0 a Ls Lo UA k hd LJ HJ LS The Hang Up button will cancel a call you are starting to make and Call Status will
46. h pre configured system access keys desktop paging and combined Do No Disturb Message Waiting LED with the entry level PCS 505 completing the range Supplied as standard with every maximiser system the PCS 60 and PCS 50 Phone Partner applications deliver similar benefits to the PCS 580G desktop station for those who choose to use PCS 570 PCS 560 PCS 570G PCS 100 PCS 520 PCS 505 or traditional analogue telephones The PCS 60 and PCS 50 applications can be run on Windows and Mac OS X PCS 60 or Linux PCS 50 desktop or laptop PCs and can also be utilised as IP Softohones Introduction 4 PCS 580 User Manual V1 2 0411 1a nn r C PCS 580 User Manual Splicecom ymax miser Basic Call Handling Make a call 1 Lift the handset 2 Dial the number internal or external required using the key pad displayed 3 Call Status will display your name and the details of the number you are ringing Alternatively Press the Keypad button Enter the number internal or external required using the key pad displayed Press the Dial button or lift your handset 4 Call Status will display the details of the call Call Status Call Status will display the name of the person you Carol Smithi 20024 have called if known by the system the number Denise Loach 2021 y 0031 you have dialled your name and number and length of time of the call IF you have started to make a call have changed your mind and wish to stop the call pres
47. he Hang Up button Call Status will remain allowing you to pick up a call or dial one of your speed dials e lf you are using the handset and the distant end clears the call Call Status will remain allowing you to pick up a call or dial one of your speed dials Replace your handset if this is not required Dial Ahead The Dial Ahead facility allows you to enter a number on the keypad but the phone will not dial the number until instructed to do so This is useful when entering long international numbers for example or for checking if your colleague is available to take the call Entering an internal extension number Dial Ahead will enable you to can check the status of your colleague s extension ahead of ringing their phone o 1 Press the Keypad button 2 Enter the internal extension number required using the key pad displayed Once the extension number has been entered on the keypad the following options are then available O The red busy icon will be displayed if the extension is busy otherwise your colleague s extension is free Basic Call Handling PCS 580 User Manual V1 2 0411 1a 6 A a c PCS 580 User Manual Splicecom ymax miser The blue DND icon will be displayed if the extension has Do Not Disturb set and is permanently busy Press the Backspace button to edit the number entered on the keypad Press the Choose button to display the list of numbers stored for this User and dial your colleague s mobile number for
48. internal or external These speed dials are displayed and accessed by selecting the Favourites button Zi Speed dials set up for internal extensions will also act as Busy Lamp Fields BLF in other words they will indicate when that User is on the phone There is no limit to the number speed dials you can create Create a Speed Dial 1 From your Idle page press the Settings button twice k 2 Select the Add New button User Settings 36 PCS 580 User Manual V1 2 0411 1a ae PCS 580 User Manual Splicecom maxi miser 3 Select the Description field and use the Backspace button to delete the word new This button can be used at any time to correct any errors 4 Use the keyboard displayed to enter the text that will be used to identify this speed dial 5 Select the Number field 6 Use the keyboard to enter the number to be dialled internal or external number Speed Dial Description T A Aaron Brown Number says Short Code x cancel ean ae s aa PP PP aae i na e am ame a ae lt lt LA 7 Press the Save button to store the speed dial 8 The new entry will be displayed in the Speed Dials list in alphabetical order Speed Dials slot1 slot2 e slot3 slot4 Aaron Brown 2017 Barbara Evans 2001 KA k add 9 Repeat steps 2 to 7 to add additional Speed Dials if required MEA Press the Cancel button at any time if you do not wish to save the new speed dial Please note e he top four en
49. iser Please note that you can view a directory entry as described above while on a call if for example you wish to look up a contact s phone number Make a call via the Directory LJ 1 Press the Contacts button to access the directory 2 Use the Search facility to find the contact required as explained on page 21 3 Press the contact you wish to call This entry will be displayed with a green background once selected Press the Dial button if you wish to dial the number displayed with the entry Alternatively Gal 4 _ Press the Choose button 5 The list of numbers stored for this contact will be displayed If you have selected a User that has voicemail enabled you will also be able to connect directly to their voicemail and leave a message gt 6 Press the Dial button beside the number you wish to dial The call will be made automatically Alternatively MESA Press the Back button to return to the directory Transfer a call via the Directory ta 1 Place the call on hold by pressing the New Call button You will be presented with the keypad LJ 2 Press the Contacts button to access the directory 3 Use the Search facility to find the contact required as explained on page 21 4 Select the contact you wish to call gt 5 Press the Dial button if you wish to dial the number displayed with the contact The call will be made automatically 6 Wait for the call to be answered and announce the call 7 Transfer the
50. ist of favourite numbers that you regularly call or transfer calls to Your Favourites will also act as Busy Lamp Fields indicating when internal extensions are engaged or receiving calls and allow you to pick up a call ringing on a colleague s extension Call Recording Your PCS 580 gives you the ability to manually instigate personal call recording allowing you to record your calls as and when required Each call recording can be saved as a voicemail message and therefore easily accessed or saved in a centralised file Please note that feature is controlled by your system administrator please contact your system administrator for further details Voicemail The SpliceCom maximiser system provides standard voicemail functionality allowing your callers to leave a message and your PCS 580 allows you to easily manage these messages Entering Notes during a call During the process of a call you can entered or view notes related to that call or to the contact the call was made to or received from This will help with the proficient handling of a call as the notes can act as a memory aid or give the recipient of the transferred call information regarding the calls purpose Web Browser The PCS 580 provides a web browser so that web pages available on the Internet or your company s intranet can be displayed to provide you with information relevant to your calls or display real time video such as a feed from a security camera for example Intr
51. ke a call the recipient will know the call is from you you will have access to your User configuration and can set features such as DND Follow Me etc all your Speed Dials will be accessible to you you will be informed when you receive a new voicemail message and you will be able to easily listen to these messages You will need to know your extension number and Login Access Code please refer to your System Administrator for these details Please note that a phone can be configured to be permanently assigned to a colleague or not A handset with an assigned User will always default back to this User Whereas a handset without an assigned User will default to the Login screen Log On IF a User is already logged on to the handset you wish to use perform the following steps 1 From your Idle page press the Settings button once 2 Press the Logout button 3 Enter your extension number an asterisk and your Login Access Code eg 2040 1234 on the keypad 2050 1234 1 2 3 K xij ABC DEF a 4 5 6 GHI JKL MNO 8 9 PQRS TUV WXYZ k 0 4 Use the Backspace button to make any changes if necessary 4 Select the Login button PCS 580 Administration 58 PCS 580 User Manual V1 2 0411 1a ga Ka PCS 580 User Manual Splicecom ymax miser If you do not press the Login button within a few seconds the phone will return to the assigned User or the Login screen 5 Wait for the PCS 580 to communicate with the telephone
52. keypad multiple times to enter the letter required in the search facility Please refer to the Alternative method to view the directory section from page 24 for further details e Users this option will enable or disable the display of the Users of your telephone system within the directory If enabled you be able to easily dial and transfer calls to your colleagues extension numbers mobile numbers etc and you will be able to see at a Slance if their extension is busy or not e Departments this option will enable or disable the display of the Departments set up on your telephone system within the directory If enabled you will be able quickly dial or transfer calls to a group of Users for example Support Sales etc e Contacts this option will enable or disable the display of the external contacts created on your telephone system within the directory If enabled you will be able to easily dial or transfer calls to external telephone numbers e Speed Dials this option will enable or disable the display of your speed dials within the directory If enabled you will be able to dial or transfer calls to your regularly used telephone numbers via the directory as well as via the Favourites page and Call Status For further information on speed dials please refer to page 32 e Companies when the Contacts filter is turned on as explained above all contacts matching the letters entered in the search facility will be displayed This o
53. layed or 3 Press the Dial button to dial the number displayed Alternatively Gal 3 Press the Choose button 4 Ifthe number you originally dialled is recognised by the system ie you dialled an internal extension number or an external number stored within the Contacts database the list of numbers stored with this number es a User s mobile number or a Contact s mobile number will be listed The number that you dialled will be displayed in bold at the top left hand side of the list 5 Press the Dial button beside the number you wish to dial Alternatively MESA Press the Back button to return to the Calls History Ring back a caller You may wish to dial the number of a previous caller this can be done by selecting the call from the Calls History LJ 1 Press the Messages button 2 From the Calls History press the incoming call required This entry will be displayed with a green background once selected 3 Press the entry again to dial the number displayed Press the Dial button to dial the number displayed Calls History PCS 580 User Manual V1 2 0411 1a 19 a PR e ac PCS 580 User Manual Splicecom ymax miser Alternatively Cal 3 Press the Choose button 4 Ifthe number presented with this call is recognised by the system ie you received the call from an internal extension number or an external number stored within the Contacts database the list of numbers stored with this number eg a User s mobile number o
54. lers can be given the option to be transferred to your assistant number rather leave a message please refer to page 51 for further details 4 By the Follow Me facility please refer to page 32 for further information Enter your personal numbers a 1 From your Idle page press the Settings button three times The Telephone Numbers page O will be displayed 2 Select the box for the number you wish to enter eg Mobile Number or Assistant Number 3 The edit screen for the relevant number will be displayed User Settings PCS 580 User Manual V1 2 0411 1a 4 2 i Kg PCS 580 User Manual Splicecom ymax miser Mobile Number 07890326478 A ee e as O ee O E A A E E m Ea o O ay A ee ee a t ma nn 4 Using the keyboard displayed enter the number required Sy LA Press the Save button to store the number Telephone Numbers Extension Number 2034 Mobile Number 07890326478 HomeTelephone Number Sparel Number Spare2 Number Assistant Number 2017 MEA Press the Cancel button at any time if you do not wish to save the number entered Please note that if you are unable to edit these fields you do not have the rights to use this facility Please refer to your System Administrator for further details Divert Numbers The Divert Numbers screen which is accessed by pressing the Settings button k four times displays the numbers that your calls will forward to when you have Call Divert on Forward on Busy and Forward on No
55. ll 2 11 iS The asterisk indicates that this User has call divert set Peter Information displayed when Detail Info is turned on Aaron Brow This User is currently on a call Peter Jenkins 2018 o Barbara Evans This User has six new messages New Messages 6 Accounts This Department has 2 new messages New Messages 2 ES Aaron Brod This User has Do Not Disturb turned on Da Not Disturb The asterisk indicates that this User has call divert set The details of the divert Peter b ar crasas MOde and number are also displayed ES Peter This User has Do Not Disturb turned on and has call divert set Do Not Disturb K Denise This User is not logged in Not Logged In Carol Smith This User is listening to voicemail ICollectWoicem ollectvoicemnaili PCS 580 Administration PCS 580 User Manual V1 2 0411 1a 61 n K E PCS 580 User Manual Splicecom ymax miser Phone Information Your system administrator may ask you for information about your phone in order to upgrade and troubleshoot your handset This information can be accessed as follows ho 1 From your Idle page press the Settings button six times The Phone Information page will be displayed Phone Information IP Address 192 168 0 251 Serial Number 00 26 4a 09 07 e0 Registration Home 192 168 0 1 192 168 0 1 User Mike Doyley Number 2034 Version demo 3 2 1 IP Address IP address of the PCS 580 Serial Nu
56. ll be cancelled or passed to your Forward on Busy number if set or passed to voicemail if enabled Please note that if you replace your handset or if you are using hands free press the Speaker button while both calls are active you will connect the two calls together Switch to Hands Free You may wish to switch between hands free and handset operation without interrupting the call Handset to hands free t vm 1 Press the Speaker button and replace the handset KD 2 The Speaker button will be displayed with a red circle to indicate you are using hands free Hands free to handset 1 The Speaker button will be displayed with a red circle to indicate you are using hands free 2 Liftthe handset 3 _Thered circle will no longer be displayed within the Speaker button to indicate you are using o the handset Please note that if you press the Speaker button while in hands free mode you will end the call Changing the volume You can change the ringing volume and conversation volume during or before a call Handset Volume Adjusting the handset volume before a call 1 Lift your handset Min lll 2 Press the Volume Up or Down buttons as required Basic Call Handling PCS 580 User Manual V1 2 0411 1a 15 2 a e ac PCS 580 User Manual Splicecom ymax miser 3 Replace the handset when finished Adjusting the handset volume during a call If you have made or answered the call using the handset Press the Volume
57. mber hardware address of the PCS 580 Registration IP address of the Call Server to which the PCS 580 is connected Home IP address of the Call Server providing the User s voicemail service User name of the User currently logged in Number extension number of the User currently logged in Version software version currently running on the PCS 580 PCS 580 Administration 62 PCS 580 User Manual V1 2 0411 1a PCS 580 User Manual Index announced transfer 9 answer a call 5 answer a department call 29 blind transfer 10 broken dial tone call divert 33 do not disturb 32 busy lamp field contacts directory 22 dial ahead 6 favourites 38 speed dials 38 call divert 32 broken dial tone 33 call history view messages only 47 call notes add a note 12 add a note to a contact 12 view a note 12 call pick up 40 call status 5 call waiting 14 calls history 17 delete a call 20 departments 31 missed calls 18 redial a number 19 ring back a caller 19 view your calls 17 companies filter 44 conferencing 13 cancel a conference call 13 create a conference call 13 end a conference call 13 contacts directory 21 alternative search method 24 busy lamp field 22 companies filter 44 contacts filter 44 departments filter 44 keypad search 24 44 make a call 23 multiple touch search 24 one touch search 21 speed dials filter 44 transfer a call 23 users filter 44 view the directory 21 24 contacts
58. ments are a feature of the maximiser system that allows calls to be routed efficiently to a Sroup of Users by dialling one number either internally or externally The following describes the usage of your PCS 580 when Departments are used on your maximiser system Working as a member of a Department Due to your role in your company you may have been placed in a Group on the maximiser system For example if you are part of a Sales team you may be placed in a Sales Group or part of a Reception team or part of a Support team you may have been placed in a Group The purpose of creating Groups on your system is to ensure the efficient handling of incoming calls For example your company may wish to ensure all incoming calls to Reception are shared among several colleagues to ensure the calls are answered quickly or may wish to ensure that support calls are shared equally among the Support team A Department determines the routing of a call to a Group and your System Administrator will inform you if you will be receiving Department calls and how that Department is configured As a member of the Group there may be situations when you may wish to temporarily remove yourself from the Group and therefore you will not receive Department calls Please refer to the Group Log In section from page 35 for further information Receiving a Department call When you receive a call for a Department instead of your details being displayed Call Status will display
59. name you wish to store with this number LA 6 Press Save to store the new entry on the Contacts database or MES 6 Press Cancel if you do not wish to save the new entry Contacts Directory PCS 580 User Manual V1 2 0411 1a 27 ga eC PCS 580 User Manual Splicecom ymax miser Amend a Contact entry via Calls History gt lt 1 Press the Messages button 2 Select the call required please refer to the View the contents of your Calls History section from page 17 for further details De 3 Press the Edit button LJ please note that this button will not be available if you do not have the necessary rights 4 Select the field you wish to edit and make the changes required using the keyboard displayed ia 5 Press Save to store the changes or MEA 5 Press Cancel if you do not wish to save the changes Delete a Contact entry via Calls History 1 Press the Messages button 2 Select the call required please refer to the View the contents of your Calls History section from page 17 for further details 3 Press the Edit button please note that this button will not be available if you do not have the necessary rights 3 _ Press the Delete button 4 You will be asked if you are sure you want to delete the contact Press Yes to delete the entry Or 5 Press No to keep the entry ERE Contacts Directory 28 PCS 580 User Manual V1 2 0411 1a ga Ka PCS 580 User Manual Splicecom ymax miser Departments Depart
60. nce you have answered the call Alternatively the web page may be available for you to access as and when you require This web page might give you access to sales information for example when talking to customers or web sites available via the Internet or your company s intranet to provide you with information to help you deal with the call et a Press the Info button to view the web page configured for the Department While you are viewing the web page the Dial button will flash to remind you that a call is in progress A Press the Home button to return to Call Status For further information on Auto URLs please refer to your system administrator Make a call to a Department You may wish to ring a Department in order to talk to an available member of for example the Personnel department rather than ringing one specific member of that department only to find they are not available and then having to ring another extension etc IF you know the extension number of the Department required you can dial this number in the normal way Alternatively you can use the Contacts directory to call the Department as follows LJ 1 Press the Contacts button to access the directory 2 Use the Search facility to find the Department required 3 Select the Department you wish to call 8001 7 8 a Sarah Harvey ER PUN i 2004 Sales A go es Press the Dial button to make the call R Transfer a call to a Department o ved 1 Pl
61. nected to your colleague s voicemail IF you start to call your colleague and then decide to leave them a message instead press the Leave Message button displayed in Call Status Leave a message for a colleague using the Contacts directory You may wish to leave a message for colleague but do not know their extension number You can search For your colleague via the Contacts directory For further information on using the Contact directory please refer to page 21 LA 1 Press the Contacts button to access the directory 2 Use the Search facility to find the colleague required 3 Select the colleague required This entry will be displayed with a green background 3 Press the Choose button The list of numbers stored for this colleague will be displayed 4 Press the Voicemail button and you be connected directly to your colleague s voicemail Leave a message when requested Leave a message for a colleague after listening to their message IF a message has been left by a colleague and you wish to leave them a message in return you can select this option by using the Choose button 1 Press the Messages button Your Calls History will be displayed Use the Page Up mo and Page Down a buttons to find the message you require if relevant 2 Select the message required and this message will be displayed with a green background The number that was presented with the call will be displayed on the left hand side Gal 3 Press the
62. ns may be configured to access different park slots Please refer to your System Administrator for further details IF you belong to a Company this Company may be configured with a different Park Timeout to the default 5 minutes described above Please refer to your System Administrator for further details By default the four Park buttons displayed are configured to access Park slots 1 2 3 and 4 However if you wish the buttons to access alternative Park slots in order to create either group or private park slots or you wish to remove them altogether please refer to your System Administrator for further assistance Notes Notes can be entered while a call is progress which can help with the proficient handling of the call For example a note could contain the caller s name company and the details of his enquiry If you are receiving a transferred call from the switchboard for example the receptionist may have entered a note as a memory aid for herself and to help you understand the nature of the enquiry You can also add your Basic Call Handling PCS 580 User Manual V1 2 0411 1a 11 ga Ka PCS 580 User Manual Splicecom maxi miser own notes to the call which may then help the next person to handle the call if you were to transfer the call again Notes can be added purely to the call itself and therefore will be deleted once the call has ended Alternatively if the call is made to or received from a number stored in th
63. nsfer button You will no longer have control of the call Or Alternatively 6 Toclear the call you are currently connected to and return to the other call press the Hang Up button or wait for the other end to hang up Please note that pressing the Speaker button will only transfer a call if the PCS 580 is used in hands free mode otherwise this button will switch from handset to hands free mode Unannounced Transfer Blind Transfer aves 1 Place the call on hold by pressing the New Call button 2 Enter the number to be dialled internal or external number 3 Once the ringing tone is heard replace your handset or if you are using hands free press the Speaker button or or La Press the Transfer button You will no longer have control of the call Alternatively 2 2 Press the Transfer button 3 Enter the number to be dialled internal or external number You will no longer have control of the call Receiving a Transferred Call When you have received a transferred call the route of the call can be viewed in the History pane Press the Notes button History The History pane will display each User that has ea eae handled the call together with the date and time of the call A Press the Home button to return to Call Status Basic Call Handling 10 PCS 580 User Manual V1 2 0411 1a ga e ac PCS 580 User Manual Splicecom ymax miser Parking a call The Park facility allows calls to be put
64. oduction PCS 580 User Manual V1 2 0411 1a 3 ac o PCS 580 User Manual Splicecom ymaximiser Hot Desking If you share your PCS 580 with other colleagues you can log in using your own extension number and access code so that you can use your own settings and be identified with your name when you make and receive calls SpliceCom LED The SpliceCom LED will flash if you have Do Not Disturb set and or you have received a new voicemail message The PCS range To further enhance maximiser s advanced capabilities SoliceCom offer a wide range of Proactive Communication Stations PCS to deliver the ultimate in desktop productivity Designed to compliment other market leading and stylish high end IT equipment on the desktop SpliceCom s PCS 560 amp PCS 570G IP Phones combine looks intelligence and desirability in equal measure The world s slimmest desktop IP Phones provide easy access to the wide range of benefits delivered by maximiser SpliceCom s innovative and award winning portfolio of IP PBX Unified Communication Business Telephony platforms The top of the range PCS 580G is the latest version of the world s first keyless IP Phone featuring a wide screen full colour LED touch display to provide context sensitive displays information amp web based content The IP 530 is SpliceCom s entry level P Phone designed to work with maximiser to address everyday business i telephony needs The PCS 520 is a display phone wit
65. on hold in a system area so that the call can be picked up from another extension on the system The PCS 580 provides four Park buttons to access Park slots 1 2 3 and 4 by default If a call is parked via one of these Park buttons all users of a PCS 580 PCS 570 PCS 560 and PCS 60 with access to these Park slots will see the call parked and can retrieve the call if required Park a call a Press the Park button required Pm O Leary The details of the caller will be displayed against the relevant Park slot Please note e ifthe original call was made or answered using the handset when the call is parked Call Status will remain allowing you to pick up another parked call Replace your handset if this is not required e if the call was made or received using hands free you will be returned to your idle page Pick up a parked call Y 1 Press the Favourites button 2 The details of the caller will be displayed against the relevant Park slot Bernadette O Leary 3 Press the Park button required Please note IF you pick up a parked call while in the progress of another call this call will be automatically parked in the next available slot IF a parked call is not picked up within 5 minutes the default Park Timeout the call will be represented to you and can be answered in the normal way IF you are unable to pick up a call parked by a colleague you may be operating within a different Company to your colleague or your Park butto
66. ormation on the Contacts database please refer to the Contacts Directory section from page 21 IF you enter a number that is not recognised by the telephone system only the Backspace Hang Up and Dial buttons will be available Basic Call Handling PCS 580 User Manual V1 2 0411 1a ns a e ac PCS 580 User Manual Splicecom ymax miser Please note that if the Overlap Dial feature has been disabled on your handset Dial Ahead will be the only method of making a call Please refer to the Defaults section from page 43 for further details View the web page If the colleague or external contact stored on the Contacts database you have received a call to n from or made a call to or the Department you are receiving calls on behalf of have been configured so that a web page called an Auto URL is displayed during the call this web page can be accessed by pressing the Info button While you are viewing the web page the Dial button will flash to remind you that a call is in progress Press the Home button to return to Call Status a For further information on the Contacts database please refer to the Contacts Directory section from page 21 and for further information on Departments please refer to the Departments section from page 29 For further information on Auto URLs please refer to your system administrator Mute a call IF you do not want your caller to hear a conversation that you are having with a colleague for example
67. our extension direct line number and any Department calls will be diverted However your extension will also ring This will ensure that you can pick up the call wherever you are 4 Youwill be returned to the Telephony screen The Divert button will display your Follow Me Ms settings ed Divert Personal and a tick will indicate that this facility has been enabled Turn off Follow Me A 1 From your Idle page press the Settings button once 2 Press the Divert button 3 Press the None button 4 You will be returned to the Telephony page and the Divert button will display Divert None You do not need to change the Divert To number as you may wish to use this number again Receiving a Diverted Call Nick Eustace 2017 When a colleague s calls have been diverted to your extension Peter Jenkins 2018 A 00 09 your colleasue s details will be displayed in Call Status under the caller s details This information will enable you to identify and answer a diverted call correctly Out of Office Message When you are unable to answer your phone you may wish to inform your colleagues that you are at lunch or ina meeting for example An Out of Office Message can be configured and this will be displayed on your colleagues PCS 580 570 560 or 60 when they attempt to call you By selecting an Out of Office Message this will also change your voicemail Sreeting please refer to your System Administrator for further information on h
68. ow to record your Out of Office voicemail greetings Setting an Out of Office Message A 1 From your Idle page press the Settings button once 2 Press the Status In the Office button 3 Press either In Meeting At Lunch On Holiday or Off Site 4 You will be returned to the Telephony page The Status button will display the Out of Office yY setting in brackets and a tick will indicate that this facility has been enabled User Settings 34 PCS 580 User Manual V1 2 0411 1a ns ai N e ac PCS 580 User Manual Splicecom ymax miser Making a call to a colleague with an Out of Office message When a call is made to a colleague who has an Out of Office message set this information will appear on the screen while the call is ringing This feature will not change the manner in which your call is handled On Holiday Turn off the Out of Office message A 1 From your Idle page press the Settings button once 2 Press the Status button 3 Press the In the Office button 4 You will be returned to the Telephony page The Status button will display In The Office in brackets and the button will be empty indicating that this facility has been disabled Group Log In If you are a member of a Group on your telephone system you may wish to have the ability to log yourself in and out of the group when required The use of this facility is controlled by your system administrator please refer to your system administrator for further informa
69. ption will determine whether to include entries where the company name also matches the letters entered If you would prefer to display entries where only the name matches the letters entered disable this feature e Overlap Dial by default when you lift your handset or press the Speaker button and start to dial a number the telephone system will start to process this number and send the number to your service provider such as BT for example This is the normal operation of a telephone However this method is different to using a phone such as a mobile where we enter the number in first and then press the Call button On a PCS 580 you can decide which method you prefer you can either go off hook and start to dial or you can use the Dial Ahead facility as described from page 6 If you wish to always use the Dial Ahead facility when making a call you can disable this feature User Settings 44 PCS 580 User Manual V1 2 0411 1a a v e ac PCS 580 User Manual Splicecom ymax miser Please note that when this feature has been disabled some of the methods of making a call described in this manual will be different to the operation of your handset you will need to select the Dial button to dial the number entered e Detail Info this will determine the amount of information that will be displayed in your Speed Dials when your User account has been configured to use Operator Console Mode Please refer to the Operator Console Mode section
70. r a Contact s mobile number will be listed The number presented with the original call will be displayed in bold at the top left hand side of the list 5 Press the Dial button beside the number you wish to dial Alternatively MEA Press the Back button to return to the Calls History Delete a call You can delete an entry from the Calls History if required to remove for example unnecessary entries such as misdialled numbers or incoming calls where the number was withheld Press the Messages button M 2 From the Calls History select the call required 3 Press the Delete button You will be asked if you are sure that you wish to delete this call 5 Select the Yes button The call will be removed from the Calls History Or Select No to cancel the delete and you will be returned to Calls History For further information on how the system recognises an incoming number or the number you have dialled please refer to Contacts Directory section from page 21 Calls History 20 PCS 580 User Manual V1 2 0411 1a ga y e ac PCS 580 User Manual Splicecom ymax miser Contacts Directory Provided with the maximiser system is the ability to set up a database of contact information that can be accessed via your PCS 580 Your System Administrator is responsible for the maintenance of this database and will be able to assist you with your queries The purpose of this database is to provide you with a directory of tel
71. redit Control Manager i a U dial A colleasue s entry will be displayed with their extension number An external Contact entry will be displayed with the telephone number stored for this database entry On the right hand side of each entry the text entered in the Contact s Company Name field and User or Contact s Description field will be displayed for further details please refer to your system administrator Further keys can be pressed to reduce the search So if for example you were searching for Barry you would press 22779 or T KA Use the Page Up and Page Down buttons to find the specific entry required or T Press the Page Up button to go to the bottom of the list LA Press the Contacts button to return to your idle page Or A Press the Home Page button to return to your idle page Busy Lamp Field for Users An entry displayed for an internal User will indicate if your colleague s extension is free or busy Aaron Brown 2017 Supervisor Carol Smith 2002 Agent 6 Bernadette O Leary I 2020 Managing Director 22 An internal User displayed with no icon indicates that your colleague s extension is free An internal User displayed with a red icon indicates that your colleague is currently on a call An internal User displayed with a blue icon indicates that your colleague has Do Not Disturb set Contacts Directory PCS 580 User Manual V1 2 0411 1a i K eC PCS 580 User Manual Splicecom ymax m
72. rsion 62 user logged in 62 user s extension number 62 pick up a call 40 record a call 54 record a memo 55 redial a number 19 reject a call 6 remote PSTN 59 ring back a caller 19 settings defaults 43 divert 32 divert numbers 42 DND 32 favourites 36 Groups 35 logout 58 phone information 62 Status 34 telephone numbers 41 software version 62 speed dials 36 amend a speed dial 38 busy lamp field 38 call pick up 40 create a speed dial 36 delete a speed dial 39 favourite Sroups 40 favourites page 38 make a call using a speed dial 39 operator console mode 60 transfer a call using a speed dial 40 speed dials filter 44 SpliceCom LED 32 46 telephone numbers 41 transfer a call 9 to a department 30 to voicemail 53 64 ga Splicecom maximiser using a speed dial 40 using the contacts directory 23 unannounced transfer 10 user account 1 user Settings 32 call divert 32 defaults 43 Detail Info 45 directory search preferences 44 do not disturb 32 favourites 36 follow me 32 sroup membership 35 idle page 43 off hook page 44 out of office message 34 overlap dial 44 speed dials 36 telephone numbers 41 users filter 44 voicemail 46 assistant telephone number 51 choose 49 daily greeting 50 delete a message 48 departments 55 divert incoming call to voicemail 46 email 48 Forward 47 48 leave a message 52 listen to a message 46
73. s the Hang Up button or replace your handset IF you are required to enter further digits once the call has been made for example when Ba presented with an auto attendant press the Keypad button to enter the digits required via the key pad Answer a call On receiving a call your handset will ring and Call Status will display the details of the call First line the caller s name if the incoming number is recognised by the system and the caller s number Second line who the call is for This will either be your name the name of the colleague who has diverted their calls to you or a Department name Third line the duration of the call Incoming internal call Bernadette O Leary 2020 Denise Loach 2021 00 07 Basic Call Handling PCS 580 User Manual V1 2 0411 1a 5 i ai ac PCS 580 User Manual Splicecom ymax miser Incoming external call Highland Ltd 02085382355 Denise Loach 2021 00 14 This information enables you to answer the call in the required manner To answer the call lift your handset or press the Answer button Reject a call e IF you do not wish to answer the call press the Hans Up button The call will be passed to your Forward on Busy number if set or passed to voicemail if enabled or cancelled End a call a Replace your handset or press the Hang Up button Please note e Ifyou replace your handset you will be returned to the Idle Page e Ifyou end the call by pressing t
74. s you the ability to configure features such as speed dials forwarding and do not disturb on your extension These features can be configured by pressing the Settings button k3 until the required screen is displayed Press the Home button Ba at any time to return to your Idle Page Do Not Disturb The Do Not Disturb facility allows you set your extension as permanently busy This useful if for example you are holding a meeting in your office and do not wish to be disturbed Turn on Do Not Disturb 1 From your Idle Page press the Settings button once The Telephony page will be displayed 2 Select the DND button A tick will be displayed in the DND button to indicate that this feature has been enabled When DND is enabled e The SpliceCom LED will flash e Your telephone handset will provide a broken dial tone to remind you that this feature has been enabled e Your calls will be automatically passed to your Forward on Busy number if configured or to voicemail if enabled For further information on your Forward on Busy Number please refer to the Divert Numbers section from page 42 e When a colleague enters your extension number using the Dial Ahead facility the blue DND icon E will be displayed to indicate that you have Do Not Disturb set e Your entry in the Contacts Directory will display the blue DND icon E to inform your colleagues that vour extension has Do Not Disturb set Turn off Do Not Disturb 1 From your Idle
75. sages button to return to Calls History Ring back a caller After listening to a message you may wish to ring the caller back The number that they rang from can be viewed and dialled while listening to the message Please note that if the caller s number has been withheld this feature will not be available LJ 1 Press the Messages button Your Calls History will be displayed Use the Page Up ma and Page Down a buttons to find the message you require if relevant 2 Select the message required and this message will be displayed with a green background The number that was presented with the call will be displayed on the left hand side 3 Press the message again to dial the number displayed Voicemail PCS 580 User Manual V1 2 0411 1a 40 LE lt _ PCS 580 User Manual Splicecom gt maximiser Ring back the caller on an Alternative number IF a caller that has left you a message is recognised by your telephone system in other words the number that the caller has rang from is stored on the system database further numbers stored for this contact are available when listening to a message and these numbers can be dialled X 1 Press the Messages button Your Calls History will be displayed Use the Page Up and Page Down a buttons to find the message you require if relevant 2 Select the message required and this message will be displayed with a green background The number that was presented with the call will b
76. the Department name This allows you to determine before answering the call whether you are receiving a personal or Department call and allows you to answer the call in the correct manner Bernadette O Leary 2020 Reception 8003 00 19 These diagrams give examples of an internal and external call to a Department Eden Solicitors 01392672889 Reception 8003 Wrap Up Time IF a Wrap Up Time has been configured for the Department at the end of the call you will not receive another call until this time has elapsed This will give you time for any administrative tasks such as updating a database etc You can override this Wrap Up Time by placing your phone off hook and then on hook or by selecting the Wrap Up button ZJ During the Wrap Up time you can also put your User account into Do Not Disturb by pressing the DND button Please note that by setting DND you will not receive any calls on your phone Calls to your extension will be diverted to your Forward on Busy number if set or to your voicemail if enabled or will receive busy Department calls will follow the routing configured for the Department itself Departments PCS 580 User Manual V1 2 0411 1a 29 ga lt PCS 580 User Manual Splicecom ymax miser View the web page The Department may be configured to display a web page called the Auto URL when you receive a call to the Department This may be displayed while the call is ringing on your phone or o
77. the contents of your Calls IO Visas ti to odia 17 Identifying the type of Call aaisiiaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaai 17 SS AS TT TT TT TT TT TT F ET TF FT FFE TE EEE E FT TI 18 IAN 18 o a 19 IDAS MT see TT I TT TIR 19 Delea Me spent E e e nn 20 COALS UIE o cetacean cas aa A 21 View the LO MOI eisini a E e A E AATE a EEA a N AEEA AAEN 21 Make a call via tne Director armadas doit ic iaa bas Z3 Tanseer acala 23 Alternative method to View the directory 22zziaasaaaaaaaaaaaaaaaaaassaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa 24 Working with the Contacts database iiaaaaaaaaaaaaasaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa 26 BIS EILAS TS asno O HO FO EV OSS V N 29 Working as a member of a Department aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa 29 tc o IR 29 Make a call to a Department iiaaaassaaaasaasaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa 30 Transfer a call to a Department a e acia 30 E a R A SEN EE E EA EE ET 31 Ser p 2 e E EE E E EE EA EA S 32 PA 32 Call Divert Folow od J2 Out of Office Message css IET oie 34 TOUS a 35 Contents PCS 580 User Manual V1 2 0411 1a ga Ka PCS 580 User Manual Splicecom ymax miser Favourites Spe
78. tion For further information on Groups and Departments please refer to page 29 Log out of a Group hot 1 From your Idle page press the Settings button once 2 The list of Groups that you belong to will be displayed Group Membership KM Sales Group KA Reception Group Use the Page Up a and Page Down a buttons to find the Group you require if relevant KA 3 Atick within the Group button will indicate that you are currently logged into this Group 4 Press the Group required and the tick will disappear to indicate that you are logged out of this Group User Settings PCS 580 User Manual V1 2 0411 1a 35 ga v e ac PCS 580 User Manual Splicecom ymax miser Group Membership V Sales Group li Reception Group a Log in to a Group 1 From your Idle page press the Settings button once 2 The list of Groups that you belong to will be displayed Group Membership Y Sales Group lu Reception Group Use the Page Up ua and Page Down a buttons to find the Group you require if relevant A Group button without a tick indicates that you are currently logged out of this Group 4 Press the Group required and a tick will be displayed in the Group button to indicate that you are logged into this Group Group Membership KA Sales Group a KA Reception Group Favourites Speed Dials Favourites allow you to set up your own personal list of regularly used telephone numbers
79. tor for details on how to turn this facility on or off on your extension Once enabled you can handled your calls as follows Handling a waiting call 1 When a second call is received you will hear an intermittent beep in your handset and the call waiting message will appear on your screen Call Waiting from Carol Smith on 2002 2 Press the Answer button Your original call will be put on hold Alternatively 2 Ifyou do not wish to answer the call press the Reject button The call will be passed to mo your Forward on Busy number if set or passed to voicemail if enabled or cancelled Alternatively 2 The call waiting message will disappear after approximately 15 seconds and call status will return to the screen with the details of your current call displayed Press the Switch button to view the details of the new caller Your original call will be put on hold Press the Answer button to answer the call Basic Call Handling 14 PCS 580 User Manual V1 2 0411 1a ga K lt PCS 580 User Manual Splicecom ymax miser ing To return to the original call and place the second call on hold press the Switch button Use EL the Switch button to toggle between the two calls Alternatively To clear the call that you are currently connected to and return to the original call press the Hang Up button or wait for the other end to hang up 4 Ifyou do not wish to answer the call press the Hang Up button The call wi
80. trally and is available to all Users of the SpliceCom telephone system therefore all entries must be business related Please refer to System Administrator for further details on the Contacts database Add a Contact entry LJ 1 Press the Contacts button L J 2 Press the New button this will only be available if you have the necessary rights 3 Enter the Name of the contact using the keyboard displayed 4 Select the Number field and enter the contact s principle number 5 Select the Company field and enter the contact s company name if relevant KA 6 Press Save to store the new entry on the Contacts database or MES 6 Press Cancel if you do not wish to save the new entry Amend a Contact entry LJ 1 Press the Contacts button 2 Find and select the entry you require please refer to the View the Directory section from page 21 for further details L J 3 Press the Edit button this will only be available if you have the necessary rights 4 Select the field you wish to edit and make the changes required using the keyboard displayed ia 5 Press Save to store the changes or MES 5 Press Cancel if you do not wish to save the changes Contacts Directory 20 PCS 580 User Manual V1 2 0411 1a ai N e ac PCS 580 User Manual Splicecom ymax miser Delete a Contact entry LJ 1 Press the Contacts button 2 Find and select the entry you require please refer to the View the Directory section from page 21 for further details 4
81. tries within the Speed Dial list relate to your Park buttons please refer to your System Administrator before making changes to these entries e lf you create a speed dial for a number also stored on the telephone system s database es a colleasue s extension number when a call is received from this number the incoming CLI will be matched to the speed dial in preference to the database entry This means that the speed dial name will be displayed in Call Status instead of the name stored in the database User Settings PCS 580 User Manual V1 2 0411 1a 31 a a e ac PCS 580 User Manual Splicecom ymax miser Favourites page Your Speed Dials will be displayed in the Favourites page and can be used to quickly and easily make calls transfer calls and pick up calls The Favourites page can be accessed while the PCS 580 is idle or during a call Y Press the Favourites button P p P P Park 1 Park 2 Park 3 Park 4 Aaron Brown E Barbara Evans Carol Smith Denise Hair Lounge Home Nick Eustace Ryan Solicitors Stationery Direct Timothy s KA The Favourites page will be displayed giving the 4 park buttons and your speed dials Use the Page Up a and Page Down a buttons to find the speed dial you require if relevant A speed dial created for an internal extension will act as a Busy Lamp field An internal speed dial displayed with a green icon indicates that your colleague s extension is free Aaron Brown An internal spe
82. umber your calls will forward to when you have Forward on No Answer set By default your extension will ring for 20 seconds before your extension is considered not answered Your System Administrator will be able to tell you if this default setting has been changed and how to turn on Forward on No Answer You can enter or edit your Forward on No Answer To Number via this screen select this entry and you will be taken to the Edit screen Use the keyboard displayed to enter number required Press the Save button ka to store the changes or the Cancel button 8 to return to the Divert Number screen without saving the changes Extension Anywhere Number please refer to the Extension Anywhere Number section from page 59 for further details Defaults The default settings of your PCS 580 can be altered as follows 1 From your Idle page press the Settings button five times The Defaults page will be displayed Default Idle Page ca w SS Web Page Favourites Directory Messages Keypad Default Off Hook Page Keypad Favourites Directory Directory Search Preferences a Ka EA VA EA K EA m Keypad Users Departments Contacts Favourites Companies Overlap Dial Detail Info Default Idle Page by default your Idle Page will be a web page displaying the SpliceCom logo or your company logo or a pase on your intranet or the Internet However you may prefer to display the Favourites page the Contacts Directory Calls History or the K
83. urn to your idle page Message Handling When a message is selected the following options are available lt lt Rewind the message by 2 seconds gt gt Forward the message by 2 seconds i Delete delete the message permanently Email send the message to your email account The message will appear as a sound file in an LJ email and a PC with a sound card and speakers will be required to listen to the message This facility must be previously set up on your telephone system please refer to your System Administrator for further information Forward send the message to a colleague s email account The message will appear as a sound LJ file in an email and a PC with a sound card and speakers will be required to listen to the message This facility must be previously set up on your telephone system please refer to your System Administrator for further information Choose to ring back the caller display the list of numbers stored for this caller if recognised by Gal the system and choose the number to dial View only your messages When you come back to office after a holiday or an office trip for example you may have many messages to listen to You can view just these messages without having to search through your entire Call History Press the Messages button Within Call History press the Messages button The Messages button will now be displayed with a tick and only your voicemail messages will be displayed
84. using the Contacts directory You may wish to transfer a call directly to a Department s voicemail but do not know the extension number You can search for the Department via the Contacts directory For further information on using the Contact directory please refer to page 21 aves 1 Place the call on hold by pressing the New Call button LJ 2 Press the Contacts button to access the directory 3 Use the Search facility to find the Department required 4 Select the Department required This entry will be displayed with a green background 5 Press the Choose button Alternatively if you wish to continue talking to the caller while you find the entry in the Contacts directory vou can start from step 2 above The caller will not be put on hold until you press the Voicemail button 6 Press the Voicemail button You will no longer have control of the call Voicemail PCS 580 User Manual V1 2 0411 1a 57 ga r C PCS 580 User Manual Splicecom ymax miser PCS 580 Administration Hot Desking Los In IF you are a hot desking User in other words a User who has been given the ability to log in to any phone on the system because for example you need to move around the building or you are rarely in the office and do not need a permanent telephone you can log on to a PCS 580 The benefit of logging in as yourself rather than using someone else s phone is that all your User settings Follow you This means that when you ma
85. within your Speed Dial buttons within the Favourites page Your System Administrator can configure this facility for you if not already available The purpose of this facility is to give you the data required to deal with calls efficiently when for example you are a receptionist dealing with a large volume of calls For further information on creating speed dials please refer to the Favourites Speed Dials section from page 36 When Operator Console Mode is enabled your speed dials will provide you with information such as when a User is on a call when they have DND set how many new messages they have waiting to be listened to how many calls they have missed and so on The amount of detail displayed is determined by the Detail Info option which is configured via Settings By default this is turned off However you can enable this feature as follows O 1 From your Idle page press the Settings button five times The Defaults page will be hot displayed 2 Under the Directory Search Preferences on the far right hand side press the Detail Info button The button will be displayed with a tick indicating this facility has been enabled PCS 580 Administration 60 PCS 580 User Manual V1 2 0411 1a lt I PCS 580 User Manual Splicecom ymax miser Information displayed when Detail Info is turned off Aaron Blow This User has two new messages and no missed calls 2 0 Accounts This Department has 2 new messages and 1 missed ca
86. you do not wish to save the changes Delete a Speed Dial 1 From your Idle page press the Settings button twice Use the Page Up a and Page Down a buttons to find the speed dial you require if relevant 2 Select the speed dial to be deleted 3 Press the Delete button 4 _ You will be asked if you are sure you want to delete the speed dial t T Won 5 Press the Yes button to delete the speed dial ace Of Press the No button to cancel Make a call using a Speed Dial 4 1 Press the Favourites button Use the Page Up na and Page Down k buttons to find the speed dial you require if relevant 2 Press the speed dial required The call will be made Your speed dials will also be displayed in the Contacts Directory as described from page 21 If you do not wish to access your speed dials from the directory turn off the Speed Dial filter as described in the Defaults section from page 43 User Settings PCS 580 User Manual V1 2 0411 1a 39 2 ga e ac PCS 580 User Manual Splicecom ymax miser Transfer a call using a Speed Dial 1 During a call your speed dials will be displayed under Call Status Use the Page Up ua and Page Down a buttons to find the speed dial you require if relevant Peter Jenkins 2018 Mike Doyley 2034 00 19 P P P P W Park 1 Park 2 Park 3 Park 4 Aaron Brown Barbara Evans Carol Smith Denise Hair Lounge Home Nick Eustace Reception Ryan Solicitors Stationery Direct Timothy s

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