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INN-FORM XL Manual - Call Accounting Software

1. 49 APPENDICES er eroe 50 SYSTEM INSTALLATION 50 THE PRODUCT CHECKLIST 51 INSTALLING AND REPLACING THE FLASH DATA CHIP 51 CONNECTING THE PRINTER 53 CONNECTING TO THE TELEPHONE SYSTEM 56 CONNECTING THE POWER 57 THE KEYPAD TEST 58 INITIALIZING THE SYSTEM 59 THE VALID CALL TEST 59 INN FORM XL BASIC ii CONNECTING THE REMOTE PORT 60 PROPERTY MANAGEMENT SYSTEMS PMS 62 PMS HX HOLIDEX INTERFACE 62 Condition 62 Condition 2 63 Data Format Specification 64 Responses 66 Specification Link Control Characters 68 PMS HB HOBIC INTERFACE 69 Condition
2. FIGURE 5 BAUD RATE CODE NUMBERS FIGURE 6 PROGRAM 32 STATUS REPORT FIGURE 7 CHANGEABLE SMDR PARAMETERS FIGURE 8 SOME COMMON VALUES FOR SMDR 47 FIGURE 9 LOCATION OF SYSTEM CHIPS FIGURE 10 SERIAL PRINTER RJ11 JACK 1 THROUGH 47 FOR PROGRAM 33 FIGURE 11 PINOUT FOR SERIAL PRINTER RJ11 TO DB25M ADAPTER54 FIGURE 12 BACK VIEW OF INN FORM XL FIGURE 13 SMDR RJ 11 JACK FIGURE 14 PINOUT FOR SMDR RJ11 TO DB 25 OR 9 ADAPTER 57 FIGURE 15 INN FORM XL DB9 REMOTE PORT PINOUT 61 INN FORM XL BASIC M TEL electronics inc reserves the right to add delete or alter any of the information contained in this document without notice Furthermore TEL electronics inc makes no warranty on this document and is not liable for damage or loss which may occur from its use TEL electronics inc and INN FORM XL are trademarks of TEL electronics inc Copyright by TEL electronics inc 1991 2005 All right reserved No part or parts of this manual may be copied reproduced stored in a retrieval system or transcribed in any form or by any means without the express and written permission of TEL electronics inc Any part of this quick reference guide or INN FORM XL System may change without notice INN FORM XL BASIC vi WARRANTY TEL electronics inc TEL warrants that the INN FORM
3. 9 CHAPTER TWO Leelyelyfyly 10 REFERENCE 10 REPORTS 10 Activity Reports 10 Activity Report Clear 12 PROGRAMS 13 Program 1 Fixed Rates 14 Program 2 Grace Periods and Threshold Billing 16 Program 3 Cost Adjustments 18 Program 4 Mark Ups 19 Program 5 Surcharges 20 INN FORM XL BASIC i Program 6 Print No Charge Calls Yes No 22 Program 7 Print Audit Trail 22 Program 8 Store No Charge Calls 23 Program 9 Send Administrative Calls 23 Program 10 Programmable Parameters Report 23 Program 11 Set Default Programmable Parameters for Program 1 through Program 9 24 Program 12 Set Default Programmable Parameters for Everything that is not Set by Program 11 25 Program 14 Set Top of Page 27
4. 69 Condition 2 70 Condition 3 70 Data Format Specification 71 Field Descriptions 72 Responses When Not Using ACK NAK 73 Responses While Using ACK NAK 73 Specification Link Control Characters 74 PMS MR MICROS INTERFACE 75 Condition 75 Condition 2 76 Data Format Specification 77 Responses 78 Specification Link Control Characters 79 TROUBLESHOOTING 80 Program 0 Simulate Test Call 88 Program 88 Serial loop test 89 Program 89 Remote Port Loop Test 90 GLOSSARY 22 22 2222 222 2222 2 22 92 QUESTIONS amp ANSWERS 105 SERVICE AND MAINTENANCE 107 INDEX eren eere e rer e
5. 1 Nearby 2 In State 3 InUSA 4 International 5 WATS 6 Special Press ENTER The system will display the selected surcharge number such as AMOUNT 5 for WATS calls Enter the surcharge amount 0 00 through 327 67 in cents or in dollars and cents using a decimal point where appropriate Press ENTER INN FORM XL BASIC 21 PROGRAM 6 PRINT NO CHARGE CALLS YES NO This program option determines whether to print or not print in the Audit Trail those calls that have not had a charge added i e incoming and internal calls gt Torun Program 6 Step 1 After you ve entered your management access code Press PROGRAM The system will display PROGRAM Step 2 Enter 6 and press ENTER The system will display PRINT 0 Step 3 Press YES to print all no charge calls or press NO if no charge calls are not to be printed in the Audit Trail Note With the Audit Trail on all calls that are printed will be posted to the PMS as well In contrast if a call is not printed it will not be posted to the PMS either To turn the Audit Trail off see Program 26 or Program 7 for the INN FORM XL with Reports version Note For additional control options over printing no charge calls see Program 1 PROGRAM 7 PRINT AUDIT TRAIL Note For Program 7 in INN FORM XL with Reports version see Addendum Note To turn Audit Trail on and off on INN FORM XL BASIC with PMS features see Program 26 INN FORM XL B
6. ENQ gt wait 5 seconds no response ENQ gt wait 5 seconds no response INN FORM XL BASIC 66 The INN FORM XL BASIC HX will retransmit an ENQ every five seconds until the PMS responds or until four unsuccessful ENQ responses have been sent 4 Negative response to data transfer TEL System External PMS ENQ gt ACK STX text ETX BCC gt NAK ENQ gt wait 3 seconds STX text ETX BCC Max of 3 tries gt ACK If the message is still not successfully transmitted after three tries the TEL system will print the message on its attached printer and proceed to transmit the next message 5 No response to data transfer TEL System External PMS ENQ gt ACK STX text EXT BCC gt wait 11 seconds no response ENQ gt ACK STX text ETX BCC Max of 3 tries gt ACK INN FORM XL BASIC 67 In the event of no response to the data message the INN FORM XL BASIC HX will reinitiate the ENQ sequence If the message is still not successfully transmitted after three tries the INN FORM XL BASIC HX will print the message on its attached printer and proceed to transmit the next message Specification Link Control Characters ENQ A HEX 05 ENQ is used to request the status of the PMS ready busy ACK An ACK is used to represent a positive acknowledgment by a Property Management System ACK will be sent to the TEL System in response to a data transfer indic
7. Guest Extensions Local Calls Toll Calls Oper Calls Other Calls Total Calls Non Billable Extensions Local Calls Toll Calls Oper Calls Other Calls Total Calls Grand Total Figure 2 Daily Activity Report INN FORM XL BASIC 11 ACTIVITY REPORT CLEAR Note For Activity Reports in the INN FORM XL with Reports version see Addendum The ACTIVITY REPORT CLEAR key clears the data for the Activity Report and begins a new report time frame To clear an Activity Report Step 1 Press ACTIVITY REPORT CLEAR Step 2 The unit will display ARE YOU SURE Step 3 Press YES The Activity Report will be cleared and a new set of data will begin to accumulate Cumulative Activity Report totals are cleared EXAMPLE Activity Report Clear INN FORM XL BASIC 12 PROGRAMS NOTE Management Access must be activated before using the Program Key The programs can be classified in the following ways e Programs 10 20 and 32 are status reports on the current setup of the INN FORM XL system Print out a copy of these reports before changing the program e Programs 1 through 9 control how the call record data from the switch will be priced and handled e Programs 11 and 12 return the system to factory programmed defaults e Programs 14 through 33 control how the system receives and processes the data To understand programming of rates it is important to understand telephone company charges and the charges calc
8. Program 20 Print Status of Program 21 through Program 2927 Program 21 Add Change Administrative Extensions 28 Program 22 New Interim Area Code 30 Program 23 Add Exchange On Site 31 Program 24 Program Trunk Access Code On Site 32 Program 26 Lines Page Lines to Tear Off SMDR Remote Port Baud Rate and AM PM vs Military Time 34 Program 27 The Universal Number Loop 38 Program 28 Automatic Printing and Clearing 38 Program 30 Download New Tariff Data Chip 38 Program 32 Print List of Changeable SMDR Parameters and Ruler Line 40 Program 33 Set SMDR Related Parameters 41 Program 248 Restore System Settings From Flash Data Chip 44 Program 842 Program Current System Settings to Flash Data Chip 45 Program 1739 Erase Call Record Memory 46 ALARMS 47 General Information About Alarms 47 911 and 311 Alarms 47 Printer Alarm Power Paper Ribbon Off line 47 INN FORM XL Power Alarm 49 SMDR DAT TA
9. XL system will perform in substantial compliance with the documentation supplied with this system If the system is defective TEL will replace it at no charge assuming the defective system is returned to TEL TEL warrants the INN FORM XL from defects due to materials and or workmanship for a period of two years In no event will TEL be liable for any damages including any loss of profits loss of savings or other incidental or consequential damages arising out of the use or inability to use the INN FORM XL even if TEL or an authorized TEL dealer or distributor has been advised of the possibility of such damages or for any claim by any other party NOTES INN FORM XL BASIC vii INN FORM XL User Guide Reader Comments To Users of this User Guide We would appreciate your assistance in keeping this User Guide as up to date and helpful as possible Please note in the space provided below any comments questions corrections or suggestions you may have for future versions of this User Guide Attach additional pages as needed Comments If you would like a written response to your comments please print your name and address in the space below Name Company Address City State Zip Telephone Please mail this form to TEL electronics inc 705 East Main American Fork Utah 84003 INN FORM XL BASIC viii INN FORM XL User Guide Operation Information This page presents information that is important for the proper op
10. local area for measured service os Operator assisted long distance P WATS type call Special unique rate number time numbers etc OCC type call Incoming call FREUT AREE TER SIR STE Unknown call ozzgrrrmammung CONDITION 2 The transmission from the INN FORM BASIC to a Property Management System is not accepted In that event a 4 or 5 line Audit trail is printed so data is not lost as shown below DATE TIME DAY EXTENSION MINUTES 11 15 10 55AM Tue 210 19 TX 1 713 555 5614 out of state toll call TEL electronics EXAMPLE Four line Audit Trail for MR INN FORM XL BASIC 76 DATA FORMAT SPECIFICATION This information will assist a technician in understanding TEL s PMS MR interface transmission format and protocol Each record sent from the call accounting system conforms to the following format Field T 2 3 4 ac0103100006563125341234 EXAMPLE PMS MR Interface Data Format All fields are adjacent no spaces The message is always followed by a carriage return HEX OD with no line feed Field Descriptions Field 1 Start of Message A four character identifier 4 bytes which is always acO1 Field 2 Room or extension which placed the call 4 byte Field 3 Call Charge The amount is represented in 6 bytes pennies i e no decimal point Field 4 Telephone number The telephone number 10 bytes field always contains 10 digits INN FORM XL BASIC TI Responses When the TEL Syst
11. the system for proper pricing and reporting of call data The correct time is important because the system must know exactly what time calls are made to apply correct charges It is vital for identifying day rates night rates evening rates etc The correct time should be set when the system is installed and when changes are necessary due to daylight savings gt To set the time Step 1 Press TIME SET The system will display HOUR Step 2 Enter the hour 0 through 23 Step 3 Press ENTER The system will display MINUTE Step 4 Enter the minute 0 through 59 Step 5 Press ENTER The time has now been set NOTE The system time must be set using military time Enter one or two digits which represent the hour of the day Military time is 24 hours so if it is after 12 00 noon add the hour to 12 Thus 3 00 is 15 midnight is 0 and one minute before midnight is 23 59 EXAMPLE 4 55 P M would be hour 16 minute 55 INN FORM XL BASIC 8 SETTING THE DATE AND DAY The Date Set Key allows you to set the correct date and day of the week in the system The date and day are vital for rating calls and applying correct charges weekday rates versus weekend rates The date and day will need to be set when the system is installed To set the date Step 1 Press DATE SET The system will display MONTH Step 2 Enter the month 1 through 12 Step 3 Press ENTER The system will display DAY
12. 82 85 101 102 Restoring System 44 Ribbon Printer 47 48 86 RJ11 Jack v 51 53 54 55 56 57 Room Number or Extension 4 RS 232 3 60 84 100 Ruler Line 40 S SDMR Call Record Data from Phone System v ix 2 3 5 34 36 37 40 41 42 43 47 49 50 51 56 57 58 60 70 73 81 82 83 84 85 86 88 89 90 97 101 102 107 Sending Administrative Calls 23 Serial Printer v ix 3 34 37 43 50 51 53 54 55 81 82 89 Server 40 Set Default Values 24 25 Set Top of Page 27 Setting the Date 9 Setting the Time 8 SOM Start of Message Character 73 74 75 Start up Report v 3 4 49 55 58 85 101 Store No Charge Calls 23 STX Start of Text character 66 67 68 69 Surcharges 14 20 21 24 99 102 System Status Check iv 5 6 INN FORM XL BASIC 112 T Tariff Rates 14 19 30 38 39 51 87 Telephone System viii 1 2 3 5 10 13 14 17 20 26 32 34 37 38 40 42 49 56 57 58 59 60 77 82 83 84 89 92 93 94 95 96 98 99 100 101 102 103 106 107 Threshold Billing 16 45 103 106 Time Setting the 8 Troubleshooting 44 45 58 60 80 Trunk 32 33 43 89 92 U Universal Number Loop 38 UPS Uninterruptible Power Supply 49 81 87 103 V Valid Call 4 43 59 95 W Warranty vi vii 107 INN FORM XL BASIC 113
13. BASIC 41 your telephone system are pre programmed at the factory according to the information submitted with your order for your INN FORM XL system TO RUN PROGRAM 33 Step 1 Press PROGRAM The system will display PROGRAM Step 2 Enter 33 and press ENTER The system will display SMDR Step 3 Enter the parameter number 1 through 47 see Figure 7 Step 4 Press ENTER The system will display VALUE NN NOTE NN is the current value of the parameter Step 5 Enter the correct value for the chosen parameter Step 6 Press ENTER The system will remain in the data entry mode until you press CANCEL or ENTER to quit INN FORM XL BASIC 42 Length of hours field Position of hours field Length of minutes field Position of minutes field Length of seconds field Position of seconds field Length of tenths of minutes field Position of tenths of minutes field Length of phone number field Position of phone number field Length of extension field Position of extension field Length of Trunk field Position of Trunk field Attached Printer Type 0 Parallel 1 Serial Printer Internal Modem Enable Length of access code field if 24 is false Position of access code field if 24 is false Access code is part of the phone number 0 false 1 true Position of Checking Field 0 incoming call indicator if used Position of Checking Field 1 valid call indicator 0 don t care Position of Checking
14. IN USA A call placed within the borders of the United States of America L LOCAL CALL SITE A reference to the location of the INN FORM XL M METERED CALL A system where the number of calls made is monitored and after a specified number of calls have been made each call is charged a set amount MODE The diagnostic mode of the INN FORM XL indicates how incoming SMDR data will be shown if at all MULTI REPORTS KEY The MULTI REPORTS key is used to define or access the Multiple Reports Multiple Reports give you the capability to automatically execute many functions with a few keystrokes INN FORM XL BASIC 97 N NEARBY A specific call type based on distance from the call site A local call in a measured service area NO CHARGE CALL Any calls which do not incur a charge e g incoming and internal calls O OCC Other Common Carrier 1 Specialized common carriers domestic and international record carriers and domestic satellite carriers that provide transmission services such as private line voice data video or other services as authorized by the Federal Communication Commission 2 All resellers OPERATOR ASSISTED Calls that require the assistance of a telephone company operator These include collect person to person and credit card calls Even if credit card calls are handled automatically they are classified as operator assisted calls and are charged at a premium rate OTHER CALLS Any call not p
15. INN FORM XL BASIC 58 INITIALIZING THE SYSTEM The initialization procedure will read factory loaded specifications from the Data Chip This process will erase any on site programming and is necessary only during the initial installation or if requested by technical support gt To initialize the system Step 1 Activate Management Access if necessary Step 2 Press PROGRAM Step 3 Enter 248 Step 4 Press ENTER A reset message will show on the printer along with the phrases 8 0 0 0 21 DEFAULTS SET 2nd DEFAULTS SET THE VALID CALL TEST The Valid Call Test lets you know that the connection between the INN FORM XL and the telephone system is good that the phone system is transmitting call records in a readable format and that the INN FORM XL is receiving analyzing and storing these calls First place the INN FORM XL in mode 9 and run Program 6 Press YES to the prompt PRINT 0 in order to print no cost calls This will allow you to see the data transmitted from the telephone system on the printer and also see whether or not the INN FORM XL will accept that data format INN FORM XL BASIC 59 Now make three test calls Make one local call one long distance call within your Area Code and one long distance call outside of your Area Code Make sure that each test call lasts longer than the set grace period The first line of data on the printer should show the SMDR as sent by the telephone system similar to the fol
16. Step 4 Enter the day of the month 1 through 31 Step 5 Press ENTER The system will display WEEKDAY 1 SUN Step 6 Enter the day of the week Sunday 1 Saturday 7 Step 7 Press ENTER The date and day have now been set INN FORM XL BASIC 9 CHAPTER TWO REFERENCE REPORTS ACTIVITY REPORTS Note For Activity Reports and other reports included in the INN FORM XL with Reports version see Addendum This report summarizes guest and administrative telephone activity into the following information four types of calls number of calls average time per call cost of calls tax applied to cost rebilling charges sales tax on charges and gross profit For an example of an activity report see Figure 2 The top portion of the report will automatically clear each time the report is run The bottom portion can be cleared manually as often as needed see Clear Activity Report If not cleared the bottom portion will continue to accumulate data To print an Activity Report Step 1 Press ACTIVITY REPORT INN FORM XL BASIC 10 Activity Report from 9 12 at 3 13PM thru 9 12 at 3 19pm Cost Tax Charged Tax Profit Guest Extensions Local Calls Toll Calls Oper Calls Other Calls Total Calls Non Billable Extensions Local Calls Toll Calls Oper Calls Other Calls Total Calls Grand Total Cumulative Activity Report from 9 12 at 3 13PM thru 9 12 3 19pm Type Count Avg Cost Tax Charged Tax Profit
17. chip socket Firmly press the chip into the socket ensuring that the entire chip is inserted at the same depth all the way around the socket INN FORM XL BASIC 52 CONNECTING THE PRINTER Before you connect the printer make sure that the following is done on the printer and INN FORM XL Set up for All Printers Load the printer paper and set the top of page Plug the printer s AC power cord into a grounded outlet and make sure that the printer is selected or on line Also perform any other necessary adjustments required by the printer manufacturer read the printer manual To make certain that the printer is operating properly refer to the printer manual for printer self test instructions Set up if using a Serial Printer The pin configuration for the SERIAL RJ11 jack on the back of the INN FORM XL is as follows See Figure 10 INN FORM XL BASIC 53 RJ 11 Style Female Jack pin assignments Figure 10 Serial Printer RJ11 Jack e Pin l data terminal ready DTR Pins 3 amp 4 signal ground Connect signal ground to either Recommend pin 3 e Pin 5 Transmit data out to printer Pin 6 Chassis ground NOTE Pin l is a control line from the printer which when high tells the system that it is ready to print If it is missing or pulled to 0 volts the INN FORM XL will go into FIX PRINTER alarm When using the supplied RJ11 to DB25M adapter the pin configuration on the adapter itself is as follows CHASS GND
18. create a new Area Code use this program to have the new Area Code use the old Area Codes costs until new tariff data becomes available A default rate is automatically used for unknown Area codes Please note that only one new Area Code can be added on site gt To run Program 22 Step 1 Press PROGRAM The system will display PROGRAM Step 2 Enter 22 Step 3 Press ENTER The system will display NEW A C Step 4 Enter the new three digit Area Code Step 5 Press ENTER The system will display SAME A C Step 6 Enter the old Area Code that has been divided to form the new Area Code Step 7 Press ENTER INN FORM XL BASIC 30 PROGRAM 23 ADD EXCHANGE ON SITE This program allows you to assign up to 25 new Exchanges on site This is only necessary for newly formed Exchanges which are relatively close If the charges for calls to those Exchanges are significantly different than phone bills indicate then you may wish to use this option To run Program 23 Step 1 After you ve entered your management access code Press PROGRAM The system will display PROGRAM Step 2 Enter 23 and press ENTER The system will display FROM Step 3 Enter the new Exchange you want to assign Step 4 Press ENTER The system will display TO Step 5 Enter the old Exchange which the new Exchange should be equivalent to Step 6 Press ENTER The system will display FROM The system will remain in the
19. destinations to ensure that system is still working in the manner desired including call pricing mark ups surcharges printing calls to audit trail posting calls to property management system if applicable etc PROGRAM 1739 ERASE CALL RECORD MEMORY Note For Program 1739 using the INN FORM XL with Reports version see Addendum INN FORM XL BASIC 46 ALARMS GENERAL INFORMATION ABOUT ALARMS The INN FORM XL can generate a number of alarms when operation is interrupted or errors occur via a shrill sound the system s display or in most cases on the printer 911 AND 311 ALARMS An alarm is sounded by the INN FORM XL whenever it sees a 911 or 311 call from the SMDR The XL also prints a message that indicates the alarm and the extension or room that dialed the emergency number Press the C key on the INN FORM XL keypad to silence the alarm PRINTER ALARM POWER PAPER RIBBON OFF LINE An alarm is sounded by the INN FORM XL whenever the system is ready to send data to the printer but the printer is not ready to print The display will also show FIX PRINTER The system will continue to sound the alarm until the printer problem is corrected The alarm is annoying but it is meant to be This continuing alarm demands attention to save the data NOTE To temporarily shut off the alarm while in Management Access press ENTER CAUTION Do not press the reset button to silence the INN FORM XL system Doing so
20. erases the information the system was attempting to print INN FORM XL BASIC 47 The printer alarm can occur if the printer is turned off out of paper out of ribbon is not ready or if the cables are not properly connected If the alarm sounds continuously check the following e POWER Make sure the printer POWER light is on If not check to see if it is plugged in or if the circuit breaker needs to be reset or the fuse needs replacing depending on the type of printer For details refer to the printer manual e PAPER Make sure there is paper in the printer There is usually a paper sensor in the printer which will cause the printer to stop when it is out of paper Refer to the printer manual for details Always have extra paper on hand e RIBBON Make sure ribbons are installed properly Refer to the printer manual for details e PRINTER NOT READY Check to make sure that the READY ON LINE or SELECT light is on Occasionally static electricity can turn this switch off and it must be turned on again e CABLE Make sure the printer cable is connected properly Refer to the printer manual for details INN FORM XL BASIC 48 INN FORM XL POWER ALARM When the system is turned on the INN FORM XL sounds a brief alarm and prints out a Start Up or Reset Report See Section I Getting Started If the power goes out in the middle of the night while the system is unattended a record of every power on is printed by
21. key will return the system to management access INN FORM XL BASIC 34 gt To run Program 26 Step l Press PROGRAM Step 2 Enter 26 and press ENTER The system prompt will indicate LINES PAGE Step 3 Enter the required number of lines per page Note The default for lines page is 11 and is the most commonly used value If your requirements are different consult your printer manual for the proper setting and set the lines page accordingly Note Entering a 1 for Lines Page value will flag the INN FORM XL to not print the one line audit trail Step 4 Press ENTER The prompt will indicate BAUD FACTOR Step 5 Refer to Figure 5 and enter the baud factor code that represents the correct baud rates needed INN FORM XL BASIC 35 Baud Rate Baud Rate Baud Factor Code of the of the You Use in Remote Port SMDR Serial Program 26 Printer Port 300 600 1200 2400 4800 9600 300 600 1200 2400 4800 9600 300 600 1200 2400 4800 9600 300 600 1200 2400 4800 9600 300 600 1200 2400 4800 9600 300 600 1200 2400 4800 9600 Figure 5 Baud Rate Code Numbers NOTE An SMDR and remote port baud rate were programmed into your INN FORM XL at the factory according to your order However if a change in either baud rate is required it can be made with this program INN FORM XL BASIC 36 EXAMPLE For Setting Serial Baud Rates Assume the INN FORM XL you received is set with an Remote Port baud ra
22. line cord to the SMDR port of the INN FORM XL Connect the other end of this cord to the Serial Port of the INN FORM XL Note If you are using the telephone line cord and adapter supplied by TEL electronics to attach the INN FORM XL to a serial printer you can use that telephone line cord for this test Step 3 While in Management Access set the operation mode to 0 see Setting the Mode INN FORM XL BASIC 89 Step 4 In management access press PROGRAM Step 5 Enter 88 and press ENTER The system will send data from the SERIAL port to the SMDR port The green SMDR DATA light should flicker momentarily and the display should read PORTS OK This verifies that the SMDR and Serial ports are functioning If these events do not occur the unit requires repair PROGRAM 89 REMOTE PORT LOOP TEST This program is used to ensure that the Remote Port on the INN FORM XL is functioning correctly To run Program 0 Step 1 Disconnect any cable that might be plugged into the REMOTE port Step 2 Find a small piece of wire 1 e small paper clip Step 3 Insert one end of the wire into pin 2 of the remote port and the other end into pin 3 Pin numbers are on the connector Step 4 At this point the green light on the back of the IFXL should light up regardless of the position of the C T switch If it doesn t light up then one of the following is happening e The wire is not inserted into the correct pins of the remote p
23. of each tariffed or toll call to arrive at a new adjusted cost gt To run Program 3 Step 1 After you ve entered your management access code Press PROGRAM the system will display PROGRAM Step 2 Enter 3 and press ENTER The system will display COST ADJ Step 3 Enter a number 1 through 6 where 1 Nearby 2 In State 3 InUSA 4 International 5 WATS 6 Special Step 4 Press ENTER The system will ask for the selected percentage number such as ADJUST 2 INN FORM XL BASIC 18 Step 5 Enter the percentage for that selected category using a decimal point if desired 100 00 through 100 00 The percentage can be negative 100 would mean a decrease in cost of 10046 or free Step 6 Press ENTER PROGRAM 4 MARK UPS A mark up is a percentage to be added after the cost has been calculated in order to determine the charge to a client tenant etc For example if your cost is 1 00 and a mark up of 50 is set the client would be charged 1 50 for that call assuming that other parameters are not considered Thus the mark up option is used to add an amount to the cost in order to recover overhead labor and other expenses and or to provide a profit on phone activities The mark up option is not designed to be used to reflect increases made by the local phone company See Cost Adjustments Program 3 for tariff rate changes gt Torun Program 4 Step 1 Press PROGRAM The system will d
24. on the SMDR port is as follows see Figure 13 RJ 11 Style Female Jack pin assignments Figure 13 SMDR RJ 11 Jack e Pins 2 amp 5 are receive SMDR data Only one should be connected Recommend pin 2 e Pin3 amp 4 are signal ground Connect signal ground to either Recommend pin 3 e Pin 6is 8V Satisfies Data Terminal Ready DTR if the phone system requires it You will notice there are no handshaking lines that need to be connected to the INN FORM XL The system is designed to receive data from the SMDR device on a continuous basis so handshaking is not needed INN FORM XL BASIC 56 NOTE It is very important that you understand the SMDR equipment you are working on The SMDR port on the phone system must be configured to send data on a continuous basis no handshaking It may be necessary to strap certain pins together in order to satisfy handshaking requirements of the switch Now you can connect the telephone system to the INN FORM XL Connect the SMDR cable from the telephone system securely into the RJ11 style modular jack in the back of the INN FORM XL If the telephone system has an existing DB9 or DB25 connector you will need a RJ11 to DB9 or RJ11 to DB25 adapter The pin configurations for either adapter will be as follows RJ11 DB25 DB9 DTR 1 20 4 SMDR_IN 3 2 2 GND 4 7 5 5 3 SMDR IN recommended 2 Figure 14 Pinout for SMDR RJ11 to DB 25 or 9 Adapter CONNECTING THE POW
25. service O Operator assisted long distance P WATS type call Q Special unique rate number time numbers etc R OCC type call S Incoming call X CAET ASTETE Unknown call CONDITION 2 The transmission from the INN FORM BASIC to a Property Management System is not accepted In that event a 4 or 5 line Audit trail is printed so data is not lost DATE TIME DAY EXTENSION MINUTES 11 15 10 55AM Tue 210 19 TX 1 713 555 5614 out of state toll call TEL electronics EXAMPLE Four line Audit Trail for HX INN FORM XL BASIC 63 DATA FORMAT SPECIFICATION This information will assist a technician in understanding TEL s PMS HX interface transmission format and protocol Each record sent from the call accounting system conforms to the following format Field 1 23 4 5 6 7 8 9 10 001A TEL 05 12 621 19 19 0015 006 51 212 555 4532 L EXAMPLE PMS HX Interface Data Format All fields are separated by one space except for fields one and two which are adjacent For those fields where leading zeros are not used the data will be right justified occupying the right most position in the number of bytes designated for that field INN FORM XL BASIC 64 Field 1 3 bytes Field 2 1 byte Field 3 3 bytes Field 4 5 bytes Field 5 5 bytes Field 6 5 bytes Field 7 4 bytes Field 8 7 bytes Field 9 12 bytes Field 10 1 byte FIELD DESCRIPTIONS Sequence number which increments to 999 fol
26. to send regular toll calls to the PMS and print in the Audit Trail and simultaneously deal with no charge fixed rate calls in special ways independent of the settings of Programs 6 and 8 Entering the amounts listed below as fixed rate charges for any of the fixed rate calls which have no charge fixed rate calls 1 through 8 indicates a zero charge call which will be treated differently Charges Action 99 99 Printed 99 97 Not printed Note With the Audit Trail on all calls that are printed will be posted to the PMS as well In contrast if a call is not printed it will not be posted to the PMS either To turn the Audit Trail off see Program 26 or Program 7 for the INN FORM XL with Reports version Note For more general control over printing no charge calls see Program 6 PROGRAM 2 GRACE PERIODS AND THRESHOLD BILLING A grace period is the amount of time allowed to pass before a call is defined as a completed call Whether a call actually reaches its destination or not there will not be a charge incurred if the call duration is less than the specified grace period On the other hand if the caller allows the phone to ring for a time longer than the grace period the call will be labeled complete by the system and a charge will be assessed even though the caller never reached the called party INN FORM XL BASIC 16 NOTE The use of grace periods is required because of the telephone system not because of the INN FORM XL
27. with Reports version see Addendum This program prints a report listing the current status of Program 21 through Program 29 Currently there is no Program 25 To run Program 20 Step 1 Press PROGRAM The system will display PROGRAM Step 2 Enter 20 and press ENTER The report will print similarly to what is seen in Figure 4 INN FORM XL BASIC 27 Prog 20 Xref Values 21 Xext CHIP 0 22 Area Code 0 gt 0 02602 1 520 22208 3 209 4 915 5 303 06 970 72316 8 817 10 406 11 805 12 503 13 505 14 801 15 913 16 909 17 619 18 702 23 Xexch 24 Xacc 26 Lines page 11 Lines to Tear Off 5 Baud Factor Figure 4 Program 20 Status Report Note The Program 20 report has an option that allows the user to view the room extension and administrative cross references that were permanently programmed into the Flash Data Chip at the factory This can be accomplished by performing a Program 20 PROGRAM 21 ADD CHANGE ADMINISTRATIVE EXTENSIONS This program option allows you to change the administrative or guest status of up to 100 extensions This is particularly useful for newly added administrative extensions It is also useful if there are rooms with two extensions and you wish the charges of both extensions to appear on one Thus it is possible to program the second extension to print and store calls made on it to the first extension When combining extensions you would enter the extension number that yo
28. 1 NY 1 212 555 6789 28 6 08 L EXAMPLE One Line Audit Trail Note To omit the printing of the one line Audit Trail use Program 26 and respond with a 1 at the prompt LINES PAGE The type of call is indicated by a single letter at the end of the Audit Trail A list of letters and their corresponding type of call is shown below INN FORM XL BASIC 69 LETTER TYPE OF CALL Local Calls Local information Information within the area code Long distance call within the state Call to a toll free number 800 Information out of the area code Direct dialed international call Operator assisted international call Long distance out of the state Operator assisted call Call to balloting number 900 iis Call within hotel in house Call to nearby local area for measured service Operator assisted long distance WATS type call Special unique rate number time numbers etc OCC type call Incoming call D cm Unknown call mosozz rrmommunm CONDITION 2 ACK and NAK are turned off in the INN FORM XL see Program 33 SMDR 34 and 35 the transmission is sent and the INN FORM XL prints a one line Audit Trail regardless of whether the PMS received didn t receive or acknowledged the call record CONDITION 3 The transmission from the INN FORM BASIC to a Property Management System is not received or accepted In that event a 4 or
29. 4 35 37 38 56 103 Local Call 4 11 14 15 17 60 63 70 76 98 M Management Access ix 5 6 7 13 34 44 46 47 50 59 89 90 91 Mark ups 14 19 20 24 Metered Calls 13 Micros PMS Format iv 62 75 76 Military Time 8 34 37 Mode iv 3 4 5 7 24 25 29 31 32 33 40 42 58 59 60 83 86 89 97 102 106 108 Mode Set Button 4 5 58 Modem 38 39 40 43 50 60 MR Micros PMS System 76 N NAK message negative acknowledgement character 43 66 67 68 70 73 74 78 79 85 Nearby Calls 14 18 20 21 24 63 70 76 No Charge Calls 16 22 23 24 O Overview 2 P Parallel Printer 3 55 81 82 Parity 43 55 82 101 PBX PBAX 38 96 99 103 Pins 53 54 55 56 57 82 90 INN FORM XL BASIC 111 PORTS OK Test 90 Power Alarm 49 Print Audit Trail 4 22 24 Print No Charge Calls 22 24 Printer Alarm 47 Program Trunk Access Code On Site 32 Programmable Parameters 23 96 101 Property Management System PMS 3 16 22 23 38 45 50 60 62 63 66 67 68 69 70 73 74 75 76 78 79 84 85 87 88 89 99 100 Protocol 43 64 71 73 77 84 101 R Remote Port v ix 34 36 37 43 50 60 61 62 84 85 86 87 90 91 Reports iv v 1 3 4 7 10 11 12 23 24 27 28 41 44 49 58 87 94 95 96 99 101 102 107 Reset Button 3 4 34 37 49 58 101 Resetting System v 3 4 26 34 37 40 44 47 48 49 58 59 80
30. 5 Enter 30 and ENTER The system will display CNNCT TYPE Step 6 Press 1 and ENTER The system will display Phone Step 7 Enter the phone number that has been provided Step 8 Press ENTER The system will display DIALING and after several seconds the system should display DOWNLOADING INN FORM XL BASIC 39 Note At this point the INN FORM XL is downloading the new Data Chip file from a modem server The download usually takes about five minutes to complete During that time the red LOW MEM light should flash every few seconds to indicate that the download is in process Step 9 When the download is complete a message will print indicating the download was successful The INN FORM XL will perform an automatic Program 248 and reset itself to load in all of the Data Chip parameters PROGRAM 32 PRINT LIST OF CHANGEABLE SMDR PARAMETERS AND RULER LINE This program prints the current settings of the SMDR parameters see Program 33 and a ruler line to help judge mode 8 or 9 printouts An SMDR parameter is the location and placement of the information SMDR that the INN FORM XL receives from the telephone switch An SMDR parameter change should only be necessary at installation if the switch is sending different information than that programmed into the Data Chip The ruler found on the bottom of the Program 32 printout is useful as it aids in judging the location of SMDR parameters in more complex SMDR p
31. 5 line Audit trail is printed so data is not lost DATE TIME DAY EXTENSION MINUTES 11 15 10 55AM Tue 210 19 TX 1 713 555 5614 out of state toll call TEL electronics EXAMPLE Full Four Line Audit Trail for HB INN FORM XL BASIC 70 DATA FORMAT SPECIFICATION This information will assist a technician in understanding TEL s PMS HB interface transmission format and protocol Each record sent from the call accounting system conforms to the following format Field 12 3 4 5 6 7 8 9 10 001A TEL 05 12 621 19 19 0015 006 51 212 555 4532 L EXAMPLE PMS HB Interface Data Format All fields are separated by one space except for fields one and two which are adjacent Field nine would have four spaces if the phone number sent is lacking an area code For those fields where leading zeros are not used the data will be right justified occupying the right most position in the number of bytes designated for that field INN FORM XL BASIC 71 Field 1 3 bytes Field 2 1 byte Field 3 3 bytes Field 4 5 bytes Field 5 5 bytes Field 6 5 bytes Field 7 4 bytes Field 8 7 bytes Field 9 12 bytes Field 10 1 byte FIELD DESCRIPTIONS Sequence number which increments to 999 followed by 000 Every 6 hours it is cleared to 001 Increments A B when Field 1 wraps around to 000 Every 6 hours it is cleared to A Three character identifier which is always TEL Date of call Leading zeros are sent in both th
32. A C voltage is not 110 120VAC SUGGESTED ACTION Use a Uninterruptible Power Supply UPS to ensure that A C voltage going to INN FORM XL wall transformer is clean 110 120V AC Try plugging the unit into a wall outlet on another side of the building to test a different AC line SYMPTOM INN FORM XL is not printing to the Serial Printer POSSIBLE CAUSES INN FORM XL attempting to print through the Parallel Printer Port instead Serial communications configuration between INN FORM XL and printer do not match Cable not attached or cable pinout not correct SUGGESTED ACTION Ensure that SMDR 18 is set to 1 see Program 33 Ensure the printer is properly set up power on line printer selected self test paper etc Ensure that printer s serial communication configurations match that of the INN FORM XL baud rate data bits 7 or 8 stop bits 1 or 2 parity INN FORM XL BASIC 81 even odd or none DTR on pin 20 see Programs 26 and Program 33 SMDR 47 See printer manual to find these values as well Check to see if the male DB25 adapter from INN FORM XL Serial Printer Port is securely fastened Perform a Program 88 Loop Test see Program 88 below to confirm that INN FORM XL Serial Port is functioning correctly SYMPTOM INN FORM XL is not printing to the Parallel Port POSSIBLE CAUSES INN FORM XL is attempting to print through the Serial Printer Port instead Parallel Printer cable not connecte
33. ASIC 22 PROGRAM 8 STORE NO CHARGE CALLS Note For Program 8 in INN FORM XL with Reports version see Addendum PROGRAM 9 SEND ADMINISTRATIVE CALLS Note For Program 9 Store Admin Calls in INN FORM XL with Reports version see Addendum An administrative call comes from an administrative extension see Program 21 and is priced at cost This program allows you to send or not send administrative calls to the Property Management System To run Program 9 Step 1 After you ve entered your management access code Press PROGRAM The system will display PROGRAM Step 2 Enter 9 Step 3 Press ENTER The system will display SEND ADMIN Step 4 Press YES to send administrative calls or NO to not send administrative calls PROGRAM 10 PROGRAMMABLE PARAMETERS REPORT Note For Program 10 using the INN FORM XL with Reports version see Addendum Programmable Parameters are the variables that you can control using Programs 1 9 This program produces a report with the currently set information INN FORM XL BASIC 23 To run Program 10 Step 1 Press PROGRAM The system will display PROGRAM Step 2 Enter 10 and press ENTER The report will print similarly to what is seen in Figure 3 TEL Inn of Everybody s Town U S A 801 756 4C356012345 Release 18 0 INN FORM XL BASIC with 0 call records 7 23 at 5 07PM We Mode 0 Options Print Audit Trail Ram Setup c 1986 2005 TEL electronics inc DM 2 Pro
34. ATA CHIP IMPORTANT Make sure that Program 10 20 and 32 reports are printed before performing a Program 248 as these may prove invaluable for comparison purposes Performing Program 248 will reset the INN FORM XL to the default settings stored in the Flash Data Chip The Flash Data Chip contains all the factory settings for the INN FORM XL or the on site settings stored if a Program 842 has been performed By performing a Program 248 any on site settings made since the installation of the chip or since the last Program 842 will be over written This action will also clear the activity reports Performing a Program 248 will also clear out all call records out of the memory if using an INN FORM XL with Reports version gt Torun Program 248 Step 1 Perform Programs 10 20 and 32 before going any further These will print the current on site settings stored in the INN FORM XL These can be useful for comparison or troubleshooting purposes Keep these for future reference Step 2 After entering the management access code press PROGRAM The system will display PROGRAM Step 3 Enter 248 and press ENTER The unit will reset itself and print an initialization printout INN FORM XL BASIC 44 Step 4 Ensure the system is working by performing a test call and checking that the call posts to the printer and PMS if applicable with the correct pricing mark ups surcharges etc PROGRAM 842 PROGRAM CURRENT SYSTE
35. ER The INN FORM XL needs a dedicated 120 volt AC outlet The outlet should have a standard socket with a conduit ground It is recommended that a separate 15 amp breaker and AC surge protection be used Once you re sure that you ve provided the proper environment plug in the wall mount power supply Next plug the DC power supply cable into the POWER socket see Figure 12 INN FORM XL BASIC 57 The system will immediately transmit a Start up or Reset Report to the printer The Start up or Reset Report includes the following information Site Name Area Code and Exchange Serial number Software version System type and memory capacity Date time and day of week Mode setting Current options If the Start up Report prints the unit is functioning properly If the Start up Report does not print make sure that the printer INN FORM XL settings are correct including SMDR 18 Press the Reset Button located in the upper right corner of the unit the telephone with a dollar sign and the Start up Report will appear If not repeat the steps in Connecting the Printer If troubles persist refer to the Troubleshooting section of the manual THE KEYPAD TEST Press each key that is marked on the keypad and an audible sound will be heard This sound assures you that each key is functioning After testing each marked key press CANCEL several times to clear unwanted commands Call your dealer if unit doesn t pass this test
36. Field 2 valid call indicator 0 don t care Position of Checking Field 3 1st line of 2 line call record indicator Character ASCII value for Checking Field 0 Character ASCII value for Checking Field 1 Character ASCII value for Checking Field 2 Character ASCII value for Checking Field 3 Print to remote port indicator l true 0 Use attached Printer Remote port acknowledge character ACK Remote port non acknowledge character NAK Difference or from start time to end time 0 use duration field 24 hour instead of 12 hour format indicator if 436 not 0 0 12hour Number of spaces between each Audit Trail line Position of extension field for incoming call when 429 is found Position of Trunk field for incoming call when 429 is found Position of extension field used for transfers if 0 is read use 13 011 calls are not operator assisted indicator 0 operator assisted 1 or 255 not operator assisted Serial protocol value number of data bits 7 or 8 parity Odd Even or None and number of stop bits 1 or 2 See Figure 8 below for some common values Figure 7 Changeable SMDR Parameters 1 through 47 for Program 33 REMOTE PORT SMDR SERIAL PRINTER SMDR 47 VALUE TE1 8N1 97 SEI 7N1 37 8NI 7N1 5 8NI 8NI most commonly used 1 701 8N1 23 IN1 8N1 55 801 IN1 83 Figure 8 Some common values for SMDR 47 INN FORM XL BASIC 43 PROGRAM 248 RESTORE SYSTEM SETTINGS FROM FLASH D
37. M SETTINGS TO FLASH DATA CHIP Performing a Program 842 stores the current on site settings into the Flash Data Chip replacing the factory default settings A Program 842 can be performed as many times as needed to store on site setting changes gt To run Program 842 Step 1 Important Make certain that the entire system is running in the manner desired including the following before proceeding a Pricing of calls including mark ups surcharges etc See Program 10 b Grace periods threshold values etc See Program 10 c Desired call records are properly printing d Desired call records are posting to property management system if applicable Step 2 Perform Program 10 20 and 32 reports These are the current on site system values that are in the INN FORM XL and will be useful for comparison or troubleshooting later on Also keep these for future reference INN FORM XL BASIC 45 Step 3 After entering the management access code press PROGRAM The system will display PROGRAM Step 4 Enter 842 and press ENTER At this point the system will display WRITING FLASH for a few seconds while it programs the Flash Data Chip gt To verify that the Program 842 was completed Step 1 Perform a Program 248 Step 2 Run Program 10 20 and 32 reports and compare these with the reports previously printed Step 3 Make test calls to local in state long distance and out of state long distance
38. TABLE OF CONTENTS TABLE OF CONTENTS I TABLE OF EXAMPLES IV TABLE OF FIGURES V WARRANTY rere er rnLLLLIMMLMMMMMMMMM VII CHAPTER ONE L lLLLLLMLTMMIM 1 GETTING STARTED 1 How TO USE THIS USER GUIDE 1 INTRODUCTION ec ec cel le LLL ln lel eel nnn 1 Overview 2 Keypad 2 Printer 3 Start up or Reset Report 3 Audit Trail 4 Setting the Mode 4 EVERYDAY USE 5 System Status Check 5 Management Access 6 Error Keys Cancel and Delete 7 Setting the Time 8 Setting the Date and Day
39. TX 1 2 GND 4 DTR 6 Figure 11 Pinout for Serial Printer RJ11 to DB25M Adapter INN FORM XL BASIC 54 Steps for Serial Printer Connect supplied RJ11 to DB25 adapter cable to the RJ11 jack on the back of the INN FORM XL labeled SERIAL see Figure 12 and connect the DB25 end of the adapter cable to the serial printer Set Serial Printer settings to same baud rate as on customer order form follow the printer manual to perform these steps 7 or 8 data bits or 2 stop bits Odd Even or no parity DTR on pin 20 Note If INN FORM XL starts to alarm and displays FIX PRINTER on start up when trying to use a serial printer refer to TROUBLESHOOTING portion of this manual Set up if using a Parallel Printer Connect a standard DB25 to parallel printer cable between the port labeled PARALLEL on the INN FORM XL see Figure 12 and the printer port Note If INN FORM XL starts to alarm and displays FIX PRINTER on start up when trying to use a parallel printer refer to TROUBLESHOOTING portion of this manual Figure 12 Back View of INN FORM XL INN FORM XL BASIC 55 CONNECTING TO THE TELEPHONE SYSTEM Before you actually connect the INN FORM XL to the telephone system make certain that your telephone system SMDR cable pinouts correspond to the INN FORM XL s SMDR connector The female RJ11 style modular jack labeled SMDR is used for connection to the SMDR output of the phone system The pin configuration
40. Telephone call accounting and management system must use a grace period method because generally there is no signal available from the telephone company to signify whether a call has reached the dialed party or not gt To run Program 2 Step 1 After you ve entered your management access code Press PROGRAM The system will display PROGRAM Step 2 Enter 2 and press ENTER The system will display GRACE PER Step 3 Enter the grace period number 1 through 6 where Local Calls Operator Assisted Information 1 900 Calls International Calls Other Calls 8XX Thresh co 109g tA Urb Il NOTE After programming grace period 7 8XX or 8 Thresh you will be prompted for a rate This is a per minute rate to be charged after the grace period has been exceeded To also include a flat fee prior to the per minute rate see Program 1 for Local and 8XX calls Step 4 Press ENTER The system will ask for the selected grace period number such as PERIOD 1 for local calls Step 5 Enter the seconds 0 through 255 INN FORM XL BASIC 17 Step 6 Press ENTER NOTE Grace period values are loaded at the factory based upon the best information available but some adjustments could be appropriate on site PROGRAM 3 COST ADJUSTMENTS This program option allows you to keep up with rate increases or decreases from the phone company as they occur This percentage increase is applied to the calculated cost
41. a set period of time the threshold followed by a per minute charge thereafter TRUNK A transmission path usually used as a common artery between switching centers toll centers test centers PBXs and concentrators The telephone lines that you pay for from the PBX to the outside world UPS Uninterruptible Power Supply Used to prevent losing telephone call data Some phone systems include UPS capabilities and if possible the INN FORM XL should be plugged into the UPS USER MASK NUMBER Refer to mask This mask number will be the total of the selected numbers which represent the function keys that will be restricted to the user and management INN FORM XL BASIC 103 W WATS Wide Area Telecommunications Service A service designated to meet the needs of customers having substantial volumes of long distance calls Customers can subscribe to as many as six interstate service areas at rates based on total usage as opposed to a call by call rating INN FORM XL BASIC 104 QUESTIONS amp ANSWERS COMMON QUESTIONS QUESTION How do I clear the memory ANSWER Doing an Extension Audit will permanently clear all checked out calls and calls associated to administrative extensions that are stored in memory QUESTION What is the difference between a Cash Audit and an Accrual Audit How do I know which audit my INN FORM XL will do ANSWER A Cash Audit lists all calls calls collected since the last audit that have been c
42. areas particularly in major metropolitan areas local calls are called Measured Service calls and are charged based on distance and duration like long distance calls Each INN FORM XL includes data for such measured service areas If WATS or other special Trunks are used the INN FORM XL will calculate costs correctly NOTE In this user guide local calls in a measured service area are referred to as nearby calls PROGRAM 1 FIXED RATES Note See Program 1 in Addendum for INN FORM XL with Reports version A fixed rate is a system wide cost per call you can place on certain types of calls This program allows you to adjust that fee INN FORM XL BASIC 14 To run Program 1 Step l After you ve entered your management access code Press PROGRAM The system will display PROGRAM Step 2 Enter 1 Step 3 Press ENTER The system will display FIXED RATE Step 4 Enter a number 1 through 8 where Local Calls Operator Assisted Calls Local Information In state Information U S Information 1 8XX Calls 1 900 Calls Incoming Calls OANADNDNFKWN Il Step 5 Press ENTER The system will ask for the selected rate number such as RATE 6 Step 6 Enter the rate for that selected category in cents or in dollars and cents using the decimal point where appropriate 0 through 99 96 EXAMPLE 25 25 cents and 2 00 2 dollars Step 7 Press ENTER INN FORM XL BASIC 15 It is possible
43. ating successful reception of the data by a Property Management System ACK can be defined by the property to be almost anything although a 06 HEX 06 is recommended NAK A NAK is used to represent a negative acknowledgment by a Property Management System NAK will be sent to the TEL System in response to a data transfer indicating unsuccessful reception of the data by a Property Management System and requests that the TEL System retransmit the data NAK can be defined by the property to be almost anything although a 21 HEX 15 is recommended STX A HEX 02 STX This is the beginning frame character during the transfer of data between the TEL System and PMS The STX also starts the accumulation of the BCC INN FORM XL BASIC 68 ETX A HEX 03 ETX This is the last data character and is followed immediately by the BCC BCC A HEX value representing the Block Check Character used to verify the successful transfer of data between systems The BCC is calculated by processing each character through an accumulator by an exclusive or operation The BCC process will start with the character after the STX character and includes and ends with the ETX character The BCC character will follow the ETX character PMS HB HOBIC INTERFACE During normal use of the PMS interface the following three conditions can exist CONDITION 1 The transmission is accepted and a one line Audit Trail may be printed 9 10 1 17AM Thu 21
44. ble status reports These include e Program 10 The Programmable Parameters Report which gives the status of Programs 1 through 9 INN FORM XL BASIC 101 e Program 20 which gives the status of Programs 2 through 26 e Program 32 which lists the settings for the SMDR parameters of the unit e The system check which occurs every 6 hours and establishes that the system is functioning properly START UP or RESET REPORT This report appears every time you reset your system or every time the system is powered up The information provided includes copyright information the serial number the software release number the model name the memory size the date time and day of the week the current mode and the programmed options SURCHARGE A surcharge is a flat fee added to the cost of a telephone call T TARIFF The schedule of rates and regulations pertaining to the services of a communications common carrier Tariffs are filed with the appropriate regulatory agency The rates by which calls are priced INN FORM XL BASIC 102 TELEPHONE CALL ACCOUNTING The INN FORM XL is a Telephone Call Accounting and Management System This system is a sensitive electronic device which monitors calling activity and provides you with management information formatted to your specifications This information in turn insures accountability and profitability in business THRESHOLD BILLING Billing method where there is no charge for
45. d SUGGESTED ACTION Ensure that SDMR 18 is set to 0 see Program 33 Ensure that printer is properly set up power on line printer selected self test paper etc Verify that the parallel printer is connected to the Parallel Printer Port on the INN FORM XL SYMPTOM The INN FORM XL is not printing or posting call records from the telephone system This symptom assumes that the printer is at least able to print the reset message or reports INN FORM XL BASIC 82 POSSIBLE CAUSES Audit Trail not turned on Serial communication configurations of INN FORM XL and phone system do not match INN FORM XL sees SMDR data but is not configured to interpret it correctly Telephone system not sending out SMDR data for some reason SMDR cabling from phone system either not connected to INN FORM XL or not wired correctly SUGGESTED ACTION Place the INN FORM XL in mode 9 see Setting the Mode This diagnostic mode will echo any data that is sent from the telephone system to the INN FORM XL directly to the printer When performing test calls the green SMDR DATA light should flicker when a call is finished This LED indicates the unit is receiving data from the telephone system If it does not flicker when a call is finished it is an indication that the INN FORM XL is not receiving any data from the telephone system or there is something wrong with the INN FORM XL Run Program 88 to verify if SMDR Port is functioning at t
46. data entry mode until you press CANCEL or ENTER to quit INN FORM XL BASIC 31 To delete any unwanted Exchange entries Step 1 When the system displays FROM enter the Exchange whose entry you want to delete just as you originally entered it Step 2 Press ENTER The system will display DELETED Note The system will remain in the data entry mode until you press CANCEL or ENTER to quit PROGRAM 24 PROGRAM TRUNK ACCESS CODE ON SITE This program option allows you to assign or reassign up to 25 Trunk and or access codes on site This may be useful if your telephone system capabilities are increased or changed and you have different types of Trunks WATS FX etc Your system may be programmed to use the Trunk number as an access code to determine what type of call is dialed or it may use an access code directly if it is available Some analysis may be needed to determine if your system uses access codes or Trunks for this purpose gt To run Program 24 Step 1 After you ve entered your management access code Press PROGRAM The system will display PROGRAM Step 2 Enter 24 INN FORM XL BASIC 32 Step 3 Press ENTER The system will display FROM Step 4 Enter the Trunk access code you want to assign or reassign Step 5 Press ENTER The system will display TO Step 6 Enter the existing Trunk access code that the new Trunk access code will act like Step 7 Press ENTER gt To delete a
47. e PMS acknowledges the message TEL System External PMS SOM text EOM gt ACK A one line audit trail is printed if enabled 2 A negative response The PMS returns a negative acknowledgment The TEL system waits three seconds between retransmitting the second message and then if necessary the third and final message If an ACK is received a one line audit trail is printed On the third NAK or no response a full four line Audit Trail is printed INN FORM XL BASIC 73 TEL System External PMS SOM text EOM gt wait 3 seconds NAK SOM text EOM gt wait 3 seconds NAK SOM text EOM gt 3 No response If the PMS does not respond to the TEL message the TEL system will print a full four line Audit Trail TEL System External PMS SOM text EOM wait 5 seconds no response The TEL system prints a full four line Audit trail Specification Link Control Characters ACK An ACK is used to represent a positive acknowledgment by a Property Management System ACK will be sent to the TEL System in response to a data transfer indicating successful reception of the data by a Property Management System ACK can be defined by the property to be almost anything although a 06 HEX 06 is most commonly used NAK A NAK is used to represent a negative acknowledgment by a Property Management System NAK will be sent to the TEL System in response to a data transfer indicating unsuccessful receptio
48. e month and day fields which are separated by a slash Room or extension which placed the call Leading zeros are not used Time of call Leading zeros are sent in both the hour and minute fields which are separated by a colon Call duration in minutes Leading Zeros are sent Call cost in dollars and cents preceded by a dollar sign Leading Zeros are sent in both the dollars and cents fields which are separated by a decimal point Called number This normally consists of the area code exchange and the last four digits of the number dialed separated by dashes Where appropriate spaces are sent in place of the area code and first dash Local Foreign indicator L means local F means international space means anything else typically long distance INN FORM XL BASIC 72 RESPONSES WHEN NOT UsiNG ACK NAK When software ACK and NAK are not used in INN FORM XL SMDR 34 and 35 are both 0 the unit will blindly send the call record to the PMS and then print the one line audit trail TEL System External PMS SOM text EOM gt Response does not matter A one line audit trail is printed if enabled RESPONSES WHILE USING ACK NAK A software handshaking protocol is expected to be used only when ACK and NAK have been defined When the TEL system sends a message to the PMS the receiver of the message can act in three ways Positively acknowledge negatively acknowledge or not respond 1 A positive response Th
49. ed out When the audit is completed only the calls that have been checked out will be erased from memory The type of audit is programmed into your INN FORM XL at the factory and was specified on the Order form filled out when the unit was ordered INN FORM XL BASIC 92 ACTUAL COST The amount incurred as a result of your telephone company rates This amount is prior to the addition of any mark ups or other programmed charges added by the INN FORM XL ADMINISTRATIVE CALLS Calls made from administrative extensions by management personnel Calls that are not to be charged ADMINISTRATIVE EXTENSION An extension that has been designated as no charge The costs from the telephone company will still be listed but no additional mark ups or charges will be added ALARM A malfunction warning Refer to the alarms section of this User Guide for more detail AREA CODE A three digit number identifying an assigned geographic area in the North American direct distance dialing DDD numbering plan Also called Numbering Plan Area NPA ASCII American Standard Code for Information Interchange A seven bit alphanumeric code This code uses numbers to represent characters AUDIT TRAIL A printed record of each call processed INN FORM XL BASIC 93 B BAUD RATE A unit signaling speed equivalent to the number of signaling elements per second Usually used to designate the transmission speed of systems BLOCK Referring to the Multiple R
50. em sends a message to a Property Management System the receiver of the message can acknowledge or not respond 1 A positive response A Property Management System acknowledges the message TEL System External PMS text plus carriage return ACK A one line audit trail record is printed 2 A negative response A Property Management System returns a negative acknowledgment The TEL system waits 3 seconds before retransmitting the final message If an ACK is received the system proceeds normally On a NAK or no response the TEL system will print a full four line Audit trail TEL System External PMS text plus carriage return wait 3 seconds NAK text plus carriage return INN FORM XL BASIC 78 3 No response If a Property Management System does not respond to the message the TEL system will print a full Audit trail TEL System External PMS text plus carriage return wait 5 seconds no response The TEL system prints a full four line Audit trail Specification Link Control Characters ACK An ACK is used to represent a positive acknowledgment by a Property Management System ACK will be sent to the TEL System in response to a data transfer indicating successful reception of the data by a Property Management System ACK can be defined by the property to be almost anything although an ASCII y 121 HEX 79 is recommended NAK A NAK is used to represent a negative acknowledgment by a Property Manageme
51. eports a block is one of six different reports with selected parameters using up to 45 keystrokes per block or report For more information see Automatic Multiple Reports C CALL RECORD A unit of storage used to hold information in your database CARRIER A company authorized by the appropriate regulatory agency to provide communications services CASH AUDIT A Cash Audit lists all calls calls collected since the last audit that have been checked out and then erases them from memory The type of audit is programmed into your INN FORM XL at the factory and was specified on the Order form filled out when the unit was ordered CHARGE An amount added to the cost of the call enabling a profit to be made on the use of the telephone system INN FORM XL BASIC 94 CHECKING FIELD A location where a specific piece of data will be found indicating a valid call record CLEAR MASK Refer to mask The numbers that are added together to form the clear mask represent reports that will be cleared A clear mask prevents any report from being cleared that has not been included in the clear mask COST The amount incurred as a result of your telephone company rates This amount is prior to the addition of any mark ups or other programmed charges added by the INN FORM XL COST ADJUSTMENT Refer to Program 3 This allows you to keep up with rate increases or decreases from the phone company as they occur This percentage increase is a
52. eration of this Call Accounting and Management System If you wish to keep this information confidential please remove this page and place it in a secure location Thank you Serial Number Baud Rates SMDR Serial Printer Port Remote Port Management Access Number INN FORM XL BASIC ix CHAPTER ONE GETTING STARTED How To USE THIS USER GUIDE This user guide is designed to help you become comfortable and proficient in using the INN FORM XL Call Accounting and Management System This user guide begins with basic information on everyday use followed by complete instructions to each program and report As a system user you ll find most of the information you need in the beginning sections As an installer or dealer you ll often refer to the programming and installation sections which are technically oriented All keys that you are instructed to press are bolded when you see ENTER press the enter key INTRODUCTION TEL electronics inc TEL is one of the largest manufacturers of telephone call accounting and management systems in the U S Each stand alone system includes its own microprocessor and provides a maximum number of capabilities yet takes a minimal amount of space Due to an overwhelming response and market demand new models have been added to TEL s family of telephone call accounting systems These products are designed to provide years of reliable service to professional firms h
53. es necessary to clean the system keypad use a window cleaner or alcohol Lightly spray a soft cloth and wipe down the keypad NEVER spray solution directly on the keypad and NEVER user abrasive cleaners INN FORM XL BASIC 108 INDEX 0 011 International Calls 43 9 911 47 86 87 911 and 311 Alarms 47 86 87 A Access Code 32 Accrual Audit 92 105 ACK message acknowledgement character 43 66 67 68 70 73 74 78 79 85 Activity Reports iv v 10 11 12 44 Activity Reports Clearing 12 Adapter v 51 54 55 57 82 89 Add Exchange On Site 31 Administrative Calls and Extensions 4 10 23 28 29 30 93 105 Alarms 47 48 49 54 55 85 87 93 Area Code 3 28 30 58 60 63 65 70 71 72 76 88 96 ASCII American Standard Code for Information 43 79 93 Audit Trail iv 5 16 22 24 35 43 46 60 62 63 69 70 73 74 75 76 78 83 89 Automatic Printing and Clearing 99 B Battery Backup 49 Baud Rates iv v ix 3 28 34 35 36 37 38 50 55 61 81 83 85 101 BCC Block Checking Character 66 67 68 69 C C T Switch 84 85 91 Call Records iv 2 4 5 13 24 43 44 45 46 59 60 70 73 82 84 88 89 95 108 Call Types 4 32 62 69 75 97 98 101 Cancel Button 6 7 Carrier Phone 98 102 Checking Fields 43 INN FORM XL BASIC 109 Checklist 51 Connecting Power 47 49 51 53 57 80 81 82 86 87 103 Connecting to the Telepho
54. g 10 Price Settings 1 2 3 4 5 6 7 8 Local Oper Loc Inf St Inf U S Inf 1 8xx 1 900 Incom Fixed Rates 0 25 1 00 0 25 0 25 0 60 0 50 0 50 0 00 Local Oper Info 1 900 Intern Other 1 8xx Thresh Grace Period 60 30 20 20 75 60 Rate Nearby In State In U S Intern WATS Special Cost Adjust 0 00 0 00 0 00 0 00 0 00 0 00 Mark up 0 40 0 0 Surcharge 0 00 1 50 x X 0 00 0 00 Print No Charge Calls No Send Admin Calls No 1 0 0 0 0 Figure 3 Program 10 Status Report PROGRAM 11 SET DEFAULT PROGRAMMABLE PARAMETERS FOR PROGRAM 1 THROUGH PROGRAM 9 This program permits you to restore Programs 1 through 10 to factory programmed defaults or the values that have been programmed into the flash Data Chip with a Program 842 NOTE Using this option will erase all programming you have done with Program 1 through 9 INN FORM XL BASIC 24 gt To run Program 11 Step l After you ve entered your management access code Press PROGRAM The system will display PROGRAM Step 2 Enter 11 and press ENTER Step 3 Press YES to restore the system Data Chip default values or press NO to abort this option The system will print a message similar to the one that follows 4 0 0 0 6 DEFAULTS SET EXAMPLE Message for Program 11 PROGRAM 12 SET DEFAULT PROGRAMMABLE PARAMETERS FOR EVERYTHING THAT IS NOT SET BY PROGRAM 11 This program permits you to restore all the remaining programmed information informatio
55. gged into 110 120 volt A C grounded outlet Place printer in SELECTED or ON LINE mode See printer manual Load paper or ribbon according to instructions in printer user manual Make sure that the cable between INN FORM XL and the printer is plugged in properly INN FORM XL BASIC 86 Unplug the PMS cable at the INN FORM XL Remote Port If alarm goes out then there is a problem with the PMS Run an Audit Report Plug system into a more reliable power source or UPS Answer the prompt Press the C key to silence and clear a 911 311 or Credit Limit Alarm SYMPTOM INN FORM XL does not price certain short duration calls POSSIBLE CAUSE Grace Period is set too long SUGGESTED ACTION See Program 2 SYMPTOM INN FORM XL prices some calls incorrectly POSSIBLE CAUSE Phone tariffs have changed SUGGESTED ACTION Make adjustments in Program 3 Cost Adjustments or contact your dealer for tariff updates INN FORM XL BASIC 87 PROGRAM 0 SIMULATE TEST CALL This program simulates SMDR for the INN FORM XL to process It is useful for testing pricing printing storing and PMS posting of call records To run Program 0 Step 1 After you ve entered your management access code Press PROGRAM The system will display PROGRAM Step 2 Enter 0 The display will show CALL Step 3 Enter 9 followed by the phone number The last four digits of the phone number entered will be used as the extensio
56. hecked out and then erases them from memory An Accrual Audit lists all call data collected since the last audit including checked out calls and current calls that have not been checked out When the audit is completed only the calls that have been checked out will be erased from memory The type of audit is programmed into your INN FORM XL at the factory and was specified on the order form QUESTION Why would the INN FORM XL seem to be pricing some of the calls incorrectly INN FORM XL BASIC 105 ANSWER This could be due to a telephone company rate change or the programmable parameters in the INN FORM XL have been changed on site QUESTION What would cause gray or black squares to appear in the display of the INN FORM XL ANSWER This is an indication that there are some problems with a chip in your unit and the display is unable to read the program It is possible that the property Data Chip is not securely in the socket has been inserted backwards or a chip has been damaged QUESTION Why are Wake Up Calls no longer printing ANSWER The INN FORM XL is in Mode 0 You will need to place the XL in operational Mode 7 in order to print non call data such as Wake Up Calls QUESTION Why are 800 calls showing a charge Aren t they toll free calls ANSWER The INN FORM XL has a feature called threshold billing that will begin billing a per minute rate after a programmed threshold time has been exceeded See Progra
57. his point If the SMDR DATA light DOES flicker after a test call is completed and intelligent information is still not printed in Mode 9 it is probably an indication that the serial communication configurations between the INN FORM XL and the phone system do not match Check the baud rates in Program 26 INN FORM XL BASIC 83 and also the protocol values in Program 33 SMDR 47 if this happens Be sure the pinouts for the cabling are correct and that the telephone system is able to send data on a continuous basis handshaking is not required See Programs 32 and 33 if some adjustments to the SMDR programming are necessary Run Program 88 see below to ensure INN FORM XL SMDR and Serial Ports are functioning properly SYMPTOM INN FORM XL receives calls and is able to print a call record to the printer but is not able to post the call record to the PMS POSSIBLE CAUSES Cable to PMS not connected or incorrect Serial Communication configurations between PMS and INN FORM XL do not match Remote Port C T Switch in incorrect position PMS is not accepting serial communications from the INN FORM XL RS 232 circuitry in PMS faulty Incorrect PMS format being used SUGGESTED ACTION Make sure cable is attached from INN FORM XL Remote Port to the PMS INN FORM XL BASIC 84 Ensure that Program 26 Baud Factor value is correct to enable INN FORM XL Remote Port baud rate to match that of the PMS Ensure that the se
58. ill be used to further test the system later in the section The INN FORM XL Call Accounting and Management System comes pre programmed for your specific installation site The Data Chip is a non volatile flash memory chip and is pre programmed and placed in the system to simplify the installation process INN FORM XL BASIC 50 THE PRODUCT CHECKLIST If you are receiving the INN FORM XL directly from the factory check to see that the box contains these items e The INN FORM XL Call Accounting System e The RJ11 style to DB25M adapter for use with Serial Printer e The six conductor modular cable standard phone wiring for use with Serial Printer e The power supply separate plug in transformer e The INN FORM XL User Manual e Addendum to User Manual if using INN FORM XL with Reports version This shipment does not include the cables for the SMDR connections The TEL electronics dealer should provide a shielded 2 pair cable for the SMDR connection INSTALLING AND REPLACING THE FLASH DATA CHIP NOTE If the system is new skip to the next section However if the Data Chip is being removed and replaced with a more current chip make sure to perform Program 10 20 and 32 reports before proceeding At times it may become necessary to replace the Flash Data Chip to provide new tariff information or new settings To do this disconnect power from the unit and turn the unit upside down Remove the bottom of the unit by
59. ing received from the telephone switch as well as the Audit Trail if the Audit Trail parameter has been turned on 9 CHECKING MODE Prints the same data as mode 8 but also compares each SMDR record to see if it matches the factory programmed specifications included in the INN FORM XL When SMDR data cannot be processed a message is printed EVERYDAY USE System Status Check The System Status Check is a message that will automatically print every six hours to document the number of call records that were processed during that period This helps determine if the system is operating INN FORM XL BASIC 5 properly If there is a six hour period that should have recorded calls but did not contact your dealer System check on 4 12 at 6 00AM We 10 calls processed EXAMPLE System Status Check MANAGEMENT ACCESS The Management Access key allows entry of a predefined Management Access Number up to four numeric digits which permits only authorized personnel to access reports and program the system After a legitimate Management Access Number is entered and work is completed pressing MGMT ACCESS again will cancel the Management Access entry and prevent unauthorized access until the Management Access Number is entered again Your Management Access Number is a safeguard for your system s information Usually this number is selected at the time the system is ordered and specified on the order form It is pre programmed into
60. isplay PROGRAM Step 2 Enter 4 Step 3 Press ENTER The system will display MARK UP INN FORM XL BASIC 19 Step 4 Enter the number 1 through 6 where 1 Nearby 2 In State 3 InUSA 4 International 5 WATS 6 Special Step 5 Press ENTER The system will ask for the selected mark up such as PERCENT 4 for international mark up adjustment Step 6 Enter the percentage selected 100 through 999 Step 7 Press ENTER PROGRAM 5 SURCHARGES A surcharge is a flat one time fee to be added after the cost including Mark ups has been calculated in order to determine the charge to a client tenant etc For example if the telephone company cost of a call were 1 00 and you select a 1 00 surcharge a guest will be charged 2 00 for that call assuming that other parameters are not considered The surcharge option is used to add an amount to the cost in order to recover over head labor and other expenses and or to provide a profit on phone activities The surcharge option is not designed to be used to reflect increases made by the local phone company INN FORM XL BASIC 20 such increases should be programmed using Cost Adjustments Program 3 gt To run Program 5 Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Press PROGRAM The system will display PROGRAM Enter 5 Press ENTER The system will display SURCHARGE Enter a number 1 through 6 where
61. kkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkk Figure 1 Start up or Reset Report AUDIT TRAIL The Audit Trail will provide a printed record for each call immediately after the call is completed Every time a valid call is completed call data is processed and if the Audit Trail parameter has been turned on the printer will print a one line Audit Trail 4 07 9 41AM Fri 350 UT 801 555 1544 29 0 25 local call EXAMPLE Audit Trail Each line of the Audit Trail will identify the current date time day of the week extension or room number state called number dialed duration charge and type of call The Audit Trail option can be turned on or off as needed see Program 7 and Program 26 Extensions programmed as administrative will be marked by an asterisk and the cost of the calls will be printed instead of the charge see Program 21 SETTING THE MODE The MODE SET key is used to set the diagnostic mode of the INN FORM XL INN FORM XL BASIC 4 NOTE Under most circumstances the mode should be left in the normal operating mode 0 Management Access will have to be activated in order to change the mode gt To set the mode Step 1 Press MODE SET Step 2 Enter the mode desired 0 7 8 or 9 Step 3 Press ENTER The modes are as follows 0 NORMAL OPERATING MODE 7 UTILITY MODE Prints non call data including wake up calls in addition to the Audit Trail 8 PASS THROUGH MODE Prints everyth
62. lowed by 000 Every 24 hours it is cleared to 001 Increments A B when Field 1 wraps around to 000 Every 24 hours it is cleared to A Three character identifier which is always TEL Date of call Leading zeros are sent in both the month and day fields which are separated by a slash Room or extension which placed the call Leading zeros are not used Time of call Leading zeros are sent in both the hour and minute fields which are separated by a colon Call duration in minutes Leading Zeros are sent Call cost in dollars and cents preceded by a dollar sign Leading Zeros are sent in both the dollars and cents fields which are separated by a decimal point Called number This normally consists of the area code exchange and the last four digits of the number dialed separated by dashes Local Foreign indicator L means local F means international space means anything else typically long distance INN FORM XL BASIC 65 Responses 1 Normal delivery of message to PMS TEL System External PMS ENQ gt ACK STX text ETX BCC gt ACK 2 Busy response by PMS TEL System External PMS ENQ gt NAK PMS responds but cannot ccept data at this time The TEL system will retransmit an ENQ after 5 seconds until the PMS accepts the message or until 4 NAK responses are received 3 No response from PMS TEL System External PMS ENQ gt wait 5 seconds no response
63. lowing 1234 00 01 45 00 00 00 9 2345533 T004 8 20 9 30AM Fri 101 UT 801 234 5533 2 0 25 local call EXAMPLE Call Record Printed on Audit Trail Mode 9 The second line of data will be an Audit Trail in a TEL electronics inc format to signify that the system accepted the SMDR format If one of the following appear refer to the troubleshooting section e Checking fields bad e Insufficient input e Under grace period CONNECTING THE REMOTE PORT The Remote Port is used for external communication between the INN FORM XL and other RS 232 equipped systems These types of systems include Property Management Systems PMS as well as an externally attached modem To enable remote port capability to DCE Data Communication Equipment or DTE Data Terminal Equipment flip the switch on the back of the system to the desired option C or T INN FORM XL BASIC 60 respectively see Figure 12 The green light located under the switch will be lit when the port is configured properly The remote port is configured as follows DCE C DTE T Pin 3 Receive Pin 3 Transmit Pin 2 Transmit Pin 2 Receive Pin 5 Ground Pin 5 Ground Pin 4 DTR Pin 4 DTR Figure 15 INN FORM XL DB9 Remote Port Pinout To change the baud rate of the Remote Port see instructions found in Program 26 INN FORM XL BASIC 61 PROPERTY MANAGEMENT SYSTEMS PMS This section describes the various Property Management Systems PMS interface fo
64. m 2 Grace Periods for further information INN FORM XL BASIC 106 SERVICE AND MAINTENANCE TEL electronics inc provides a full set of service and maintenance support functions for its dealers and customers An excellent warranty program is offered with each system requiring only that the end user register the system to validate the warranty In addition to the warranty program TEL has an excellent service and maintenance staff on call 24 hours including most weekends and holidays This staff is prepared to answer questions provide advice and even solve many minor problems over the telephone It must be emphasized that TEL carries out all sales and service activities through its distributors and dealers and therefore end users must contact the dealer who sold and or installed the system or a factory authorized sub contractor for sales and service matters For fast and efficient technical assistance it is suggested that you collect the following information about your system before calling your dealer The name of the property or business where the INN FORM XL is located and the serial number of your unit A printed copy of Program 10 The Programmable Parameters Report A printed copy of Program 20 The status of Programs 2 through 29 A printed copy of Program 32 The SMDR settings INN FORM XL BASIC 107 Oneortwo pages of call record data with the system in the Checking Mode Mode 9 If it becom
65. most standard parallel or RS 232 serial impact printers will work with the INN FORM XL Before getting started be sure to Read and understand the printer manual Plug the printer in properly Connect the printer cable properly Load paper Turn the printer on Select the printer or position on line Make sure that SMDR 18 value is correct for either serial or parallel printer See Program 32 e If using a serial printer make sure the baud rate of the printer and the INN FORM XL are the same START UP OR RESET REPORT When the system is first turned on the printer will print a Start up Report which includes the site information the sites area code and exchange the serial number the software release number the model name the Property Management System type the memory size the date time and day of the week the current mode the programmed options and the copyright information This report appears every time you reset or power up your system See Figure 1 NOTE Resetting the system causes all telephone call data that has not yet been processed and stored in the system s memory to be erased INN FORM XL BASIC 3 kkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkk TEL Inn of Everybody s Town U S A 801 756 C356012345 Release 18 0 INN FORM XL BASIC with 0 call records 4 12 at 5 07PM We Mode 0 Options Print Audit Trail Ram Setup c 1986 2005 TEL electronics inc DM 2 kkkkkkkkkkkkkkkkkk
66. n for the call record EXAMPLE Simulated test phone number 918017560123 This number sequence would simulate a random duration phone call to 801 756 0123 originating from extension 123 EXAMPLE Simulated test phone number 97561103 This number sequence would simulate a random duration phone call to 756 1103 with the home area code originating from extension 1103 Step 4 Press ENTER The INN FORM XL will generate a simulated INN FORM XL BASIC 88 call record of random call duration The simulated call record will process exactly as if it had been received from the phone system This includes pricing the call record printing the Audit Trail if it is enabled storing the priced call if this is a Reports version adding it to the Activity and Trunk Reports and posting it to a PMS if attached Note Because the call accounting system will treat this simulated call exactly as if it were a real call caution should be used on which extension is used The charged call will be posted to the PMS or stored in call record memory using this extension Note The beginning 9 has to be included for this test PROGRAM 88 SERIAL LOOP TEST This test is used to test the functionality of the Serial Port and the SMDR Port of the INN FORM XL gt To run Program 0 Step 1 On the INN FORM XL disconnect both the SMDR and serial printer cables from the SMDR and Serial Ports Step 2 Connect one end of a 6 conductor telephone
67. n not returned to factory defaults by Program 11 to the factory programmed defaults or the values that have been programmed into the flash Data Chip with a Program 842 NOTE Using this option will erase programming you have done as well as the definition of the Multiple Reports It also sets the diagnostic mode to 0 INN FORM XL BASIC 25 gt To run Program 12 Step l After you ve entered your management access code Press PROGRAM The system will display PROGRAM Step 2 Enter 12 and press ENTER Step 3 Press YES to restore the system to Data Chip defaults or press NO to abort this option The system will print the following message 2nd DEFAULTS SET EXAMPLE Message for Program 12 Step 4 Press the reset key located in the upper right corner of the unit the telephone with the dollar sign to load defaults from the Data Chip INN FORM XL BASIC 26 PROGRAM 14 SET TOP OF PAGE This program will define where the top of page should be set so the system may leave the desired amount of space between reports gt Torun Program 14 Step 1 Position the paper in the printer so the top of the form is at the tear off bar or position the paper to your specifications Step 2 Press PROGRAM The system will display PROGRAM Step 3 Enter 14 and press ENTER The system will momentarily display OK PROGRAM 20 PRINT STATUS OF PROGRAM 21 THROUGH PROGRAM 29 Note For Program 20 using INN FORM XL
68. n of the data by a Property Management System and requests that the TEL System retransmit the data NAK can be defined by the property to be almost anything although a 21 HEX 15 is most commonly used INN FORM XL BASIC 74 SOM EOM A Start of Message SOM sequence is used to precede the text and an End of Message EOM sequence ends the text The defaults are set to LF for SOM HEX 0A and CR LF FF for EOM HEX OD 0A OC PMS MR MICROS INTERFACE During normal use of the PMS interface the following two conditions can exist CONDITION 1 The transmission is accepted and a one line Audit Trail may be printed 9 10 1 17AM Thu 211 NY 1 212 555 6789 28 6 08 I EXAMPLE One Line Audit Trail Note To omit the printing of the one line Audit Trail use Program 26 and respond with a 1 at the prompt LINES PAGE The type of call is indicated by a single letter at the end of the Audit Trail A list of letters and their corresponding type of call is shown below INN FORM XL BASIC 75 LETTER TYPE OF CALL Local Calls Local information Information within the area code Long distance call within the state Call to a toll free number 800 Information out of the area code Direct dialed international call Operator assisted international call Long distance out of the state Operator assisted call Call to balloting number 900 Call within hotel in house Call to nearby
69. n unwanted access code entries Step 1 When the system displays FROM enter Trunk access code whose entry you want to delete Step 2 Press ENTER The system will display DELETED The system will remain in the data entry mode until you press CANCEL or ENTER to quit INN FORM XL BASIC 33 PROGRAM 26 LINES PAGE LINES TO TEAR OFF SMDR REMOTE PORT BAUD RATE AND AM PM vs MILITARY TIME NOTE Before you use Program 26 you should access Program 20 and print a copy of the current status of lines page baud rate and AM PM vs military time Review the status to determine if changes need to be made and keep a copy to refer to during programming of Program 26 This program will allow you to adjust the lines per page lines to tear off baud rate for both SMDR Serial Printer and remote port and allow you to select whether your reports will be printed in AM PM or military time format When changing the Baud rate you will need to reset the unit before the new setting will take effect Entering 0 for lines per page and pressing the Reset Key located in the upper right corner of the unit the telephone with the dollar sign will restore all four options as well as all of Program 33 to the original factory defaults If accessing this program to reset only some of the options refer to the printout of Program 20 and enter the previous number at the appropriate prompt to continue number must be entered at each prompt any other
70. ne System iv viii 13 16 17 18 19 20 31 39 43 49 50 51 56 57 59 71 77 83 87 88 89 95 99 101 103 Cost 4 10 11 14 18 19 20 21 23 24 59 65 72 87 94 95 96 99 102 Cost Adjustments 18 19 21 24 87 D Data Chip 24 25 26 28 38 39 40 44 45 46 50 51 52 59 106 Date Setting the 9 DB25 55 57 82 DB9 v 57 61 DCE 60 100 DDD Direct Distance Dialing 93 95 Delete vi 7 29 32 33 Downloading New Tarriff Data Chip 38 39 40 DSR 56 DTE 60 100 DTR 54 55 56 82 E ENQ Enquiry character 66 67 68 ETX End of Text character 66 67 69 Exchange or Pre fix 3 31 32 58 65 72 96 99 Extension or Room Number 4 23 28 29 30 43 47 65 72 77 86 88 89 92 93 105 F Field 43 64 65 71 72 77 FIX PRINTER Alarm 47 54 55 Fixed Rates 13 14 16 24 96 Flash Data Chip 24 25 26 28 38 39 40 44 45 46 50 51 52 59 106 G Glossary 92 Grace Periods 16 17 18 24 45 60 87 106 H Handshaking 56 57 73 84 85 HB Hobic PMS System 70 Hobic PMS Format iv 62 69 70 Holidex PMS Format iv 62 63 67 68 INN FORM XL BASIC 110 HX Holidex PMS System 63 67 68 I Index 109 Initializing the System 59 Installation 1 40 44 50 59 Interim Area Code 30 Introduction 1 K Keypad 2 47 49 58 88 101 108 Keypad Test 58 L Lines to Tear Off 27 28 34 37 38 Lines Page 28 3
71. ne nnn n eren n ee 109 INN FORM XL BASIC iii TABLE OF EXAMPLES EXAMPLE EXAMPLE EXAMPLE EXAMPLE EXAMPLE EXAMPLE EXAMPLE EXAMPLE EXAMPLE EXAMPLE EXAMPLE EXAMPLE EXAMPLE EXAMPLE EXAMPLE EXAMPLE EXAMPLE AUDIT TRAIL 4 SYSTEM STATUS CHECK 6 4 55 P M WOULD BE HOUR 16 MINUTE 55 8 ACTIVITY REPORT CLEAR 12 MESSAGE FOR PROGRAM 11 25 MESSAGE FOR PROGRAM 12 26 FOR SETTING SERIAL BAUD RATES 37 CALL RECORD PRINTED ON AUDIT TRAIL MODE 9 60 ONE LINE AUDIT TRAIL 62 FOUR LINE AUDIT TRAIL FOR HX 63 PMS HX INTERFACE DATA FORMAT 64 ONE LINE AUDIT TRAIL 69 FULL FOUR LINE AUDIT TRAIL FOR HB 70 PMS HB INTERFACE DATA FORMAT 71 FOUR LINE AUDIT TRAIL FOR MR 76 PMS MR INTERFACE DATA FORMAT 77 SIMULATED TEST PHONE NUMBER 88 INN FORM XL BASIC iv TABLE OF FIGURES FIGURE 1 START UP OR RESET REPORT FIGURE 2 DAILY ACTIVITY REPORT FIGURE 3 PROGRAM 10 STATUS REPORT FIGURE 4 PROGRAM 20 STATUS REPORT
72. nt System NAK will be sent to the TEL System in response to a data transfer indicating unsuccessful reception of the data by a Property Management System and requests that the TEL System retransmit the data NAK can be defined by the property to be almost anything although an ASCII n 110 HEX 6E is recommended INN FORM XL BASIC 79 TROUBLESHOOTING TROUBLESHOOTING Troubleshooting can often be handled on site by operating personnel without incurring extra expense or waiting for an outside service technician During normal operation a number of things can happen which appear to be serious but which are simply system responses to unusual activities power fluctuations extreme static electricity accidental unplugging of the system etc SYMPTOM INN FORM XL display remains blank or shows faint gray or black boxes POSSIBLE CAUSES INN FORM XL power cord not plugged in Static electricity has temporarily erased the display Data or Firmware chip inserted incorrectly on chip change SUGGESTED ACTION Make sure INN FORM XL power cord is plugged into a working properly grounded 110 120 volt A C outlet If firmware and or datachip was just changed verify that chips are inserted correctly Wait for one minute and the system will reset the display as it updates its configuration INN FORM XL BASIC 80 SYMPTOM Unit powers up but continually resets itself never displays anything and beeps POSSIBLE CAUSES
73. ort INN FORM XL BASIC 90 e The remote port light is not working correctly e The remote port is bad and the unit will have to be repaired Step 5 After entering the management access code Press PROGRAM The system will display PROGRAM Step 6 Enter 89 Step 7 Press ENTER At this point the system will display RMT PORT GOOD This indicates that the remote port is working correctly This is true regardless of the position of the C T switch If this does not happen then most likely the remote port of the IFXL is bad and the unit will need to be repaired or replaced Step 8 Repeat this test with the C T Switch in the opposite position as well to ensure switch is working as well If the results above are not observed then the INN FORM XL requires repair INN FORM XL BASIC 91 GLOSSARY GLOSSARY A ACCESS CODE A number dialed to enable the use of a specific type of Trunk Used to identify different dialing methods and pricing needs ACCOUNT CODE If requested in the Order form filled out at the time the INN FORM XL was ordered this number is an employee identification number Such account numbers will replace extension numbers if the account code is dialed The ability to use account numbers as extensions is dependent on the telephone switch ACCRUAL AUDIT An Accrual Audit lists all call data collected since the last audit including checked out calls and current calls that have not been check
74. otels and motels government agencies and general businesses INN FORM XL BASIC 1 OVERVIEW The INN FORM XL is a sophisticated telephone call accounting system designed especially for the hotel motel industry Every call record received is checked costed and accounted Each call will also be transmitted to the Property Management System interface if one is connected or if the unit has reports capabilities each call will be stored in memory to be used in later printed reports Rate increases surcharges mark ups and other parameters are all programmable on site KEYPAD The keypad is used to initiate reports and enter data in the INN FORM XL The keys are color coded to indicate the type of functions involved Each time a key is properly pressed a beep sound will be heard and a response will appear in the display window Located next to the display window you will notice two LEDs Light Emitting Diodes the LOW MEM light will go on whenever there is limited space in memory in INN FORM XL with Reports version and the SMDR Data light will flicker green when call record data is being received See Appendix A If it becomes necessary to clean the keypad use a window cleaner or alcohol Lightly spray a soft cloth and wipe down the keypad NEVER spray solution directly on the keypad and NEVER use abrasive cleaners INN FORM XL BASIC 2 PRINTER TEL electronics inc can provide a printer for each system but
75. pplied to the calculated cost of each tariffed or toll call to arrive at a new adjusted cost DDD Direct Distance Dialing A method of making long distance toll telephone calls without operator intervention on the public switched telephone network INN FORM XL BASIC 95 E EXCHANGE In a 10 digit telephone number the three digits following the Area Code In a seven digit number the first three digits EXTENSION A branch off the PBX a telephone number a telephone located at a specific number Usually corresponds to a single room in a hotel or motel F FIXED RATE Fixed rate call charges can be set in eight different categories local operator assisted local information in state information out of state information 1 8XX 1 900 and incoming calls This is the set charge on the category specified To check your Fixed Rates see Program 10 Programmable Parameters Report FX Foreign Exchange Service Exchange service from an Exchange other than the one from which service would normally be provided The use is primarily to reduce the cost to the user for traffic to or from a heavily used remote location G GRACE PERIOD The amount of time allowed to pass before the call is defined as a completed call INN FORM XL BASIC 96 I IN STATE A type of call defined as having occurred within the boundaries of the state that you are in INTERNATIONAL A call placed from the United States and going to another nation
76. removing the four screws located inside the four rubber feet on the bottom of the unit With the unit placed on its face the Flash Data Chip is located INN FORM XL BASIC 51 in the lower left corner see Figure 9 To remove the Data Chip obtain a very small flat tip jewelers screw driver Insert the tip of the screw driver into one of the two slotted corners of the socket and very gently pry the corner of the Data Chip up a small amount Note Do not try to pry the entire chip out at one time as this may crack the socket Next very gently pry the opposite slotted corner of the Data Chip up Repeat this process on both corners of the Data Chip until it comes free from the socket Note A chip extracting tool can also be made that is actually easier to use than the screw driver This can be accomplished by straightening a small paper clip giving one end a 1 16 L bend and then bending a finger sized loop on the other end To use this tool insert the L bend side of the tool into one of the corner slots of the socket allowing the bent portion to slip underneath the bottom corner of the chip Then gently pull the tool and corner of the chip straight up out of the socket Again this motion will probably have to be repeated on both sides to extract the Data Chip peius ekr aauauaduaa Figure 9 Location of System Chips To insert the Data Chip orient the 45 flat corner of the Data Chip with the 45 flat corner of the
77. reviously listed falls into this category INN FORM XL BASIC 98 P PABX Public Automatic Branch Exchange Telephone switching equipment also referred to as PBX or EPABX for Electronic Public Automatic Branch Exchange PARAMETER A value or setting that can be changed by programming the system PBX Refer to PABX PROPERTY MANAGEMENT SYSTEM PMS A system used in collecting data from various satellite systems such as Point of Sales Call Accounting and other services PRINT MASK Refer to mask A print mask prevents any report from being printed that has not been included in the print mask See Program 28 Automatic Printing and Clearing PROGRAMMED CHARGES Amounts programmed into the system to be included with the cost from the telephone company for a total amount the customer will pay An example of a programmed charge is the surcharge Program 5 PROGRAMMABLE PARAMETERS REPORT A report that shows the status of the variables that can be controlled by Programs 1 through 9 INN FORM XL BASIC 99 R REMOTE PORT A component of the INN FORM XL information handling system that provides the interface between the system and a property management system or another communication channel RS 232C The interface between data terminal equipment DTE in this case the INN FORM XL and data communication equipment DCE in this case the telephone switch printer or property management system employing serial binary data in
78. rial communications protocols for the INN FORM XL Remote Port match that of the PMS see Program 33 SMDR 47 Position the Remote Port C T Switch in back of INN FORM XL so that green C T light is lit If light is not lit in either position then there is a cabling issue from the PMS voltage to this light is supplied by the PMS Ensure that the INN FORM XL PMS format is correct The PMS format can be verified by inspecting the INN FORM XL reset start up message Verify if the PMS format requires ACK NAK handshaking and that these are set correctly see Program 33 SMDR 34 and 35 Contact PMS vendor and have them re boot the PMS Possibly have vendor replace PMS serial card Perform a Program 89 on the unit to verify INN FORM XL Remote Port is functioning properly SYMPTOM INN FORM XL sounds alarm INN FORM XL BASIC 85 POSSIBLE CAUSES Printer 110 120 volt A C cord is not plugged in Printer is not selected or on line Printer is out of paper or ribbon Printer cable is not properly connected Memory is low System is waiting for a response to a prompt ANOTHER A 911 or 311 call has been placed An extension has exceeded its programmed credit limit A device connected to the Remote Port is no longer enabled and ready to communicate with the XL INN FORM XL is trying to send data to printer and SMDR 18 is set to incorrect printer type SUGGESTED ACTION Make sure printer power cord is plu
79. rintouts i e those in mode 8 or 9 Line up a printout of your SMDR with the ruler from the Program 32 printout Once aligned you can find out the location of each parameter from the ruler INN FORM XL BASIC 40 NOTE It is suggested that you make a printout of the settings as they come from the factory and then another printout of any changes you make so you will have the two records to refer and compare to To run Program 32 Step 1 Press PROGRAM The system will display PROGRAM Step 2 Enter 32 and press ENTER The system will print the list of current SMDR parameters and the ruler line as seen in Figure 6 32 SMDR Settings 18 2 21 62 73 0 0 0 1 0 2 4 20 0 1 2 5 6 7 1234567890123456789012345678901234567890123456789012345678901234567890123 Figure 6 Program 32 Status Report PROGRAM 33 SETSMDR RELATED PARAMETERS This program option allows you to set SMDR parameters Changing SMDR parameters can greatly alter the performance of your call accounting system Make sure you understand the changes needed before using Program 33 Under normal operating conditions no changes in SMDR parameters should be required It is recommended that you contact your dealer before changing any SMDR parameters NOTE It is strongly suggested that you keep a printout of the default settings and another printout of the changes you make if any This can be done with Program 32 SMDR parameters for INN FORM XL
80. rmats and how the INN FORM XL implements each of these standards These three interface formats include the Holidex Hobic and Micros PMS standards Note The following sections regarding PMS interfacing do not apply to the INN FORM XL with Reports version because it has its own reporting capabilities and does not use the Remote Port PMS HX HOLIDEX INTERFACE During normal use of the PMS interface the following two conditions can exist CONDITION 1 The transmission is accepted and a one line Audit Trail may be printed 9 10 1 17AM Thu 211 NY 1 212 555 6789 28 6 08 I EXAMPLE One Line Audit Trail Note To omit the printing of the one line Audit Trail use Program 26 and respond with a 1 at the prompt LINES PAGE The type of call is indicated by a single letter at the end of the Audit Trail A list of letters and their corresponding type of call is shown below INN FORM XL BASIC 62 LETTER TYPE OF CALL LoT Local Calls B Local information C Information within the area code D Long distance call within the state E Call to a toll free number 800 F Information out of the area code G Direct dialed international call H Operator assisted international call I Long distance out of the state JA SU AERI i eee Operator assisted call Tis et deren Call to balloting number 900 M Call within hotel in house N Call to nearby local area for measured
81. t until a RESET is performed on the unit PROGRAM 27 THE UNIVERSAL NUMBER LOOP Note For Program 27 using the INN FORM XL with Reports version see Addendum PROGRAM 28 AUTOMATIC PRINTING AND CLEARING Note For Program 28 using the INN FORM XL with Reports version see Addendum PROGRAM 30 DOWNLOAD NEW TARIFF DATA CHIP As tariff rates or PBX and PMS systems are changed or modified it may become necessary to change the entire Flash Data Chip in the INN FORM XL This process can be accomplished by either ordering a new Data Chip from the dealer and physically changing the chip see INSTALLING AND REPLACING DATA CHIP or if an internal modem is installed in the unit the Data Chip can be downloaded via a telephone line using Program 30 INN FORM XL BASIC 38 To run Program 30 Step 1 Talk with a dealer and order a new tariff Data Chip You will be provided with the phone number to download the new Data Chip Step 2 Attach an RJ 11 type modular phone cable from a known good analog phone line i e fax or modem line to the modem jack on the left side of the INN FORM XL unit Note It is important that the line being used be an analog type phone line Using a digital phone line could cause damage to either the phone line or the INN FORM XL internal modem Step 3 Print out the reports in Programs 10 20 and 32 before continuing to the next step Step 4 Press PROGRAM The system will display PROGRAM Step
82. te of 600 and a SMDR Serial Printer baud rate of 300 Using the table in Figure 5 you discover that in order to work properly your system requires an SMDR baud rate of 1200 Refer to Figure 5 and notice that when you line up the remote port baud rate of 600 and the SMDR baud rate of 1200 the code number is 101 At the prompt BAUD FACTOR you would enter the code number 101 Step 6 Press ENTER The system displays AM PM Step 7 Press YES for AM PM or press NO for military time Step 8 If in Step 5 a new baud factor was entered Press the Reset Key located in the upper right corner of the unit the telephone with the dollar sign to put the new baud rate into effect In order to properly page reports the system must know how many lines to advance so the complete page may be torn off after printing The default is five lines to the tear off point To set the tear off point Step 1 Press PROGRAM Step 2 Enter 26 and press ENTER The system will ask for LINES PAGE Your answer will set the distance from the last printed line on the page to the tear off point INN FORM XL BASIC 37 Step 3 Enter a dash and the required number The system will then set that number of lines to the tear off point Step 4 Press ENTER The system prompt will indicate BAUD FACTOR Step 5 Press ENTER again to exit Program 26 if you do not want to modify the baud factor NOTE The newly changed baud rate will not be in effec
83. terchange S SERIAL CABLE A group of wires over which serial data can be transmitted one bit at a time SERIAL NUMBER A six digit number issued to each INN FORM XL during production This number can be found engraved on the bottom of the unit SERIAL TRANSMISSION The data transmission technique in which signal elements follow each other in time on a single transmission channel This is the type of transmission used by the INN FORM XL INN FORM XL BASIC 100 SERIAL COMMUNICATION CONFIGURATIONS or PROTOCOLS Serial communications require that both parties are transmitting at the same baud rate Program 26 and also are using the same serial protocol for number of bits either 7 or 8 bits parity checking even odd or none and number of stop bits 1 or 2 SMDR Station Message Detail Recording Detailed information about each phone call sent from the telephone switch to the INN FORM XL for processing SOFTWARE RELEASE NUMBER A number identifying the software version The software release number can be found in the Start up or Reset Message which will print out any time you press the logo the telephone with the dollar sign located in the upper right hand corner of the keypad SPECIAL Refer to Program 10 The Programmable Parameters Report Programs 3 4 and 5 each have a call type called Special This refers to a call type that may be specified on the Order form STATUS REPORT The INN FORM XL has several availa
84. the system as it is built and customized to your specification For additional programming instructions see Program 29 Multiple Levels of Management Access NOTE If your system does not use a Management Access Number press MGMT ACCESS and you will be given access without entering an access number INN FORM XL BASIC 6 gt To access Management Access Step 1 Press MGMT ACCESS The system will display MGMT ACCESS Step 2 Enter your Management Access Number Step 3 Press ENTER Management Access has been activated Step 4 To exit Management Access mode press MGMT ACCESS NOTE If an incorrect number is entered the display will read INVALID momentarily then the system displays the current date and time To start over press MGMT ACCESS again and enter the correct number ERROR KEYS CANCEL AND DELETE These keys are used to cancel an entire entry a report in progress except Audit Reports or to delete the last character entered in case of an entry error Press CANCEL to cancel an entry or report in progress When entering keystrokes for an Audit Report CANCEL must be pressed prior to pressing SUMMARY or DETAIL Once the Audit Report is under way it cannot be canceled Press DELETE to delete one character at a time erase and backspace DELETE can be used anytime during entry of digits or characters INN FORM XL BASIC 7 SETTING THE TIME The Time Set Key allows the correct time to be set in
85. the system Each report lists the date time and day of the power on If power fluctuations occur regularly it may be necessary to install an uninterruptible power supply UPS to prevent losing telephone call data Some phone systems include UPS capabilities and if possible the INN FORM XL should be plugged into the UPS NOTE The INN FORM XL will not operate without power However the unit does have sufficient battery back up to maintain data call data and programmable parameter settings for an extended period of time And whenever power comes back on the INN FORM XL will automatically start up print the Start Up or Reset Report and be ready without any operator assistance SMDR DATA This green light located in the top right corner of the keypad will flicker when there is incoming SMDR data usually when a call is hung up INN FORM XL BASIC 49 APPENDICES SYSTEM INSTALLATION This section explains how to install your INN FORM XL quickly and efficiently NOTE During the installation certain programs will be used which may require Management Access privileges See Chapter I Getting Started Prior to installation the following information needs to be provided on the order form e The SMDR Serial Printer baud rate default 1200 e The management access number When interfaced to a modem or property management system the remote port baud rate must also be specified Additional data on the order form w
86. u wish to store under a different extension in Step 4 Then enter the extension that will store the calls for both extensions in Step 6 INN FORM XL BASIC 28 To change an extension to an administrative extension or to combine extensions Step l After you ve entered your management access code Press PROGRAM The system will display PROGRAM Step 2 Enter 21 Step 3 Press ENTER Step 4 The system will display FROM Enter the extension number you want to be administrative 0 through 29999 Step 5 Press ENTER Step 6 The system will display TO To make the extension administrative enter a dash followed by the extension number Step 7 Press ENTER The system will display FROM The system will remain in the data entry mode until you press CANCEL or ENTER to quit To delete a current administrative extension to a guest extension Step 1 When the system displays FROM enter the extension number you want to delete just as you originally entered it Step 2 Press ENTER The system will display DELETED INN FORM XL BASIC 29 NOTE To change a current administrative extension to a guest extension at the FROM prompt enter a dash followed by the extension number At the TO prompt enter the extension number Make sure there are no calls recorded in memory for the extension at the time you change its status PROGRAM 22 NEW INTERIM AREA CODE If an old Area Code is divided to
87. ulated by the INN FORM XL First charges from the phone company are called costs in this user guide to distinguish them from the final amounts to be charged Telephone company costs are based upon tariffs which in turn are generally based upon distance and duration of calls Some exceptions exist to include fixed rate calls local operator assist information 800 and 900 etc and metered calls WATS etc The INN FORM XL can determine costs based upon all government approved methods when proper information is provided and included in factory programming or is set up with the programmable INN FORM XL BASIC 13 parameters on site by the user Costs are thus determined based upon a large set of complicated tariff and other data which must be included in every INN FORM XL The INN FORM XL calculates both the cost and charge for every call The system analyzes the number dialed and the duration of the call in order to calculate basic cost based on the telephone company rates that are programmed into the system The INN FORM XL then determines if a cost percentage adjustment is necessary and if so applies the adjustment and then adds any appropriate tax This is the total cost of the call The system then adds a mark up percentage and surcharge and sales tax if any to arrive at the final charge The difference between the cost and charge is the profit made for each call EXCEPTIONS As usual there are exceptions In some

INN-FORM XL Manual - Call Accounting Software

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