User Manual - NBS Technologies
Contents
1. This is an example of the test card PLASTIC CARD PRINTER PRINTER J320iEM Serial Number 23666 Firmware 4 00 300 dpi Head resistance 1234 X12 Y12 Offset EC 12 Printing counter 123456 OPERATION Rev 1 1 2 6 Passcode Electronic Lock The Javelin printer s passcode system disables the printing and encoding of the printer except by authorised users in possession of the valid passcode This user selected Passcode gives you the choice of what is the best level of security for your application The printer ships with the passcode disabled To enjoy the benefits of the passcode security feature please follow these steps 1 2 3 6 7 In READY mode hold down both the Next and Select buttons on your LCD pad for five seconds Bleeps twice goes into passcode menu If Passcode enabled enter passcode if disabled access Passcode menu Select your passcode first You may choose a 1 to 5 digit number and each digit may be Oto 5 Use the Next key to move the cursor to the number you want for your first digit then use the Select key to set it Repeat step four for each of the digits of your passcode Move cursor to END when you have set all the digits Press Select You will be prompted to verify your passcode You will also be prompted to select how often you would like your passcode to lock out printing encoding and overlay varnish When you have fi2. How do know if have an i Series ribbon The i Series designation is part of the ribbon description i Series TrueColours ribbons are packaged in blue boxes and are clearly identified on ribbon packaging and labelling In addition all i Series ribbons part numbers are different from non i Series ribbon part numbers A flange on the supply side of the ribbon core easily identifies unpackaged i Series ribbons Non i Series Ribbon i Series Ribbon Flange 8 What is the difference between i Series and non i Series ribbons Series multi panel ribbons have RFID technology that enables the printer and driver features of the Intelligent Printing System High Colour HC ribbon formulation and are wider for improved edge to edge printing The i Series ribbons are supplied with a replacement cleaning roller included in the box 9 Willi Series ribbons work on non i series printers Yes An i Series ribbon will work with a non i Series printer but when installed on a non i Series printer the ribbon will not be enabled through RFID technology This means the resulting colour imaging will not be as optimal as it would be if it were used with an i Series printer 10 Will non i Series ribbons work on i Series printers No i Series printers require use of i Series ribbon for full colour printing or printing with multi panel ribbons Non i Series monochrome single panel ribbons function on i Series printers 11 Where can b
3. Approved HICO amp LOCO PVC cards are available See Appendix D ONLY USE cards that comply with ISO 7810 amp 7811 standards for magnetic stripe cards The magnetic stripe must be flush to the surface of the card to work properly Never use taped on magnetic stripes APPENDIX B Rev 1 1 ER STANDARD ENCODING Track Field Separato Track density Valid Characters 8 of characters characters Alphanumeric x Numeric Numeric Bit per inch t Except the character Including Start Stop and LRC characters Also note that these 3 characters are automatically managed by the magnetic encoder according to the ISO Standard Norms NOTE Refer to the card printer programmer s manual for complete programming information B MAGNETIC ENCODER CLEANING The process consists of a standard cleaning of the printer This cleans the most important parts of the printer including the printhead transport roller and magnetic stripe encoder refer to chapter 4 Cleaning for more instructions APPENDIX B Rev 1 1 e JAVELIN Appendix Smart Card Contact Station This section contains information on the additional operations of the J320i printers with smart card contact stations See Chapter 2 for location INTRODUCTION Smart cards can be either memory cards or contain memory and a micropressor Data can be stored such as the holder s personal details together with advanced fe
4. Refer to printer users manual chapter 2 for more instructions 5 Loading cards First shuffle a stack of new cards to reduce any electrostatic charge Always handle cards by their edges Refer to printer user s manual chapter 2 for more instructions 6 Set card thickness control lever This item can be operated by the user to set the card thickness and to prevent more than one card feeding into the printer at the same time and causing a jam Simply move the lever to adjust correct card thickness position Refer to printer users manual chapter 2 for more information 7 Starting to print cards First connect the interface cable and install the Windows driver on your PC Refer to printer users manual chapter 3 for more instructions Rev 1 1 User s manual INTRODUCTION Thank you for choosing the Javelin J320i plastic card printer These printers produce cards ideal for personalised identification access control visitor membership promotion and luggage card badges and tags This manual guides you to an efficient start up and operation of your new card printer J320i PRINTER MODELS Here is a quick review of the Javelin card printer series numbering and lettering system to help you The Javelin J320i plastic card printer employs dye sublimation and resin thermal transfer technologies Model numbers include identifiers that specify options are shown using the following lettering conventions
5. information DO NOT position printing over the smart card chip APPENDIX C Rev 1 1 O Guick Start O General Information O Getting Started O Operation O Starting to Print Cards O Cleaning O Trouble Shooting Technical Specifications JAVELIN l Ss Se 3 4 L y Accessories amp supplies Please contact your Javelin dealer to place an order for accessories and supplies RIBBONS IMPORTANT NOTICE Only TrueColours colour ribbons can be used in this printer Intelligent Javelin Encoded Ribbons New rich colour formula essential for intelligent JA20i printers 6 11 34510 Black resin overlay KrOi for text and bar codes Intelligent TrueColours Two panel Ribbons Inc Cleaning Rollers 6 11 34 509 Black dye sub overlay KdOi for monochrome photo 500 cards 500 cards Intelligent TrueColours Full Colour Ribbons Inc Cleaning Rollers 6 11 34 501 6 11 34 503 Five panel YMGKOI Five panel YMCKOI 200 cards 330 cards Intelligent TrueColours Value Pack Full Colour Ribbons Inc Cleaning Rollers 6 11 34511 6 11 6 11 611 611 611 611 611 611 611 611 611 32 101 31 101 108 107 102 103 104 106 111 112 lel Five panel YMCKOJ 5 rolls per pack TrueColours Monochrome Ribbons Black Black Black Value pack 100 rolls Black for ABS cards Red PMS 17950 Green PMS 3480 Blue PMS 287C
6. 20 9lbs 9 5 kg t Measured without card output hopper 110 230 Volts AC 60 50 Hz FCC Class A CE UL and CUL approved Rev 1 1 Environmental Operating Temperature GO to 86 F 15 to 30 C Operating Humidity 20 to 65 non condensing Storage Temperature 23 to 158 F 5 to 70 C Storage Humidity 20 to 70 non condensing Ventilation Free air Options amp Accessories Centronics Cable 2 0 or 3 0 metres RS 232C serial port USB port Smart Card Contact Station 0 76mm cards only Magnetic Encoder O 76mm cards only Cleaning supplies service Manual For best results use engenyus approved cards and TrueColours colour ribbon media Using non approved cards or ribbon media can void your warranty Refer to the Accessories section for more information about cards and ribbon media available from engenyus TECHNICAL SPECIFICATIONS Rev 1 1 EP JAVELIN Appendix A JAVELIN Series Intelligent Printing System Fequently Asked Questions 1 What is the Javelin i Series The Series is a new line of Javelin plastic card printers that incorporates an Innovative intelligent card printing system 2 What is the i Series Intelligent Printing System The i Series Intelligent Printing System is combination of design features implemented in Javelin card printers printer drivers and Javelin printer ribbons that ensure easy economical high quality card printing on Javelin brand c
7. J3201 X X nnnnnn Part Number M Magnetic Encoding Optional E Smart Card i Intelligent printer Use only TrueColours colour ribbons from Javelin Dealers This information can be found on the printer serial number panel and is also shown on the test card GENERAL INFORMATION Rev 1 1 ICONS Throughout this manual different icons highlight important information as follows GENERAL INFORMATION Important general information Mechanical hazard such as one associated with moving parts capable of resulting in equipment damage or personal injury Electrical hazard such as an exposed voltage point capable of causing electrical shock and personal injury Rev 1 1 TABLE OF CONTENTS wv Se INS STARTED E 1 1 1 Unpacking your card printeP session ENS DES anja oe ea tenders Ee 1 1 2 Indicators and controls de RE N es n RE eg RS AND We NG 3 1 3 Printer installation a 4 E OPERATION ese ee ee ee ee ee ee eek ee ee ee eek ee ee ee 5 91 Printer TESLUPES iii is eg SGA eebe s 2e Loading DOOS A NG RD a Ee dr EG Ee 6 2a Es sloja rase je OE AE TR EE OE Ie 8 Pa Care Carella yah Re N TE O EI ie 8 B Card cleaning cartridge TEE 10 C Card thickness control ever 11 D Card output DOBBEL de Me terete ee N Eg Ge ED EE 11 2 4 Feeding one card at oatme see ese se ee ee Ee GR Rek ee ek eek ee eke ek ee 12 o O PENE OS tap ees EE EE DEE EE GEE DO a enaA 13 2 6 Passcode Electronic LOCK asses iss eie R
8. a particular purpose For full warranty terms please contact the Javelin dealer from whom you purchased your printer APPENDIX E Rev 1 1 EP JAVELIN Appendix F Technical Support If for any reason you require product technical support please contact the distributor where you purchased your equipment If they cannot help you or at their direction engenyus can be reached at ENGENYUS LIMITED 7 Byfleet Technical Centre Canada Road West Byfleet Surrey United Kingdom KT14 7NB Tel 44 1932 351531 Fax 44 1932 351382 Email technical support engenyus com HOW TO RETURN YOUR PRINTER If you have purchased your printer from an engenyus distributor please first contact them on their returns procedures Alternatively contact engenyus Technical Support details above for intructions before shipping your printer Only complete goods in their original packaging with a valid Returned Materials Advice RMA number clearly marked on the outside can be accepted for return to engenyus APPENDIX F Rev 1 1 O Guick Start JAVELIN mi Declorations of Conformity nformation European Council Directive Compliance to Standards O 89 336 EEC EMC Directive EN 55022 B De modified by Immunity to A AE EMC Directive EN 500082 1 Electromagnetic Getting 93 63 EEC 1992 Disturbances Started 73 23 EEC modified eee by 93 68 EEC Low voltage Directive EN 60950 Product Safety O C Model J320i conforms to the following sp
9. on the printer s LCD both during normal operation and to alert operator of any error conditions There is also some additional information dealing with quality issues concerning printing onto cards 5 1 Interpreting LCD Display messages CHECK RIBBON The printer is performing an Wait for READY message WAIT TEMPERATURE printhead cool down mode Wait for READY message DOWNLOADING The card data is being Wait for card printing to start DATA transmitted PRINTING YELLOW The yellow panel is being printed ENG PRINTING MAGENTA The magenta panel is printing fC PRINTING CYAN The cyan panel is printing TROUBLESHOOTING Rev 1 1 ACTION A monochrome panel is PRINTING VARNISH The overlay is printing UE PRINT HOLOGRAM A hologram overlay is printing EN Carry out the cleaning procedure as detailed in section 4 of this manual The printer is prompting the operator maintenance CLEAN PRINTER Carry out the cleaning procedure as detailed in Appendix B of this manual The printer is performing an internal cleaning routine The ribbon has not been REMOVE RIBBON removed while the cleaning Remove ribbon operation is in progress The printer is prompting the operator CLEAN MAG HEAD OUT OF RIBBON The printer ribbon has run out Replace printer ribbon Remove the jammed card Ensure that the card Is not MECHANICAL The printer has an error out of specification Ensure ERROR moving the card internally the cleaning cartridge is co
10. thickness See diagram below Card thickness A 6OMmil 1 524mm to 50mil 1 2 7mm B 40mil 1 016mm C 30mil 0 762mm DEFAULT D 2Omil 0 508mm E Less than 20mil 0 508mm Start at lowest position and move lever up to match card thickness For other card thickness start lever at lowest position and move up until cards feed D CARD OUTPUT HOPPER This item is used for collecting printed cards Install card output hopper to printer by hooking over bottom edge of card exit aperture OPERATION Rev 1 1 2 4 Feeding one card at a time A manual feed slot is available on the rear of the card feeder cassette cover for feeding single cards Cleaning cards are fed manually through this slot The card feeder cassette must be empty for manual card feeding to work properly For one at a time printing feed cards through slot on rear of card feeder cassette Do not feed more than one card at a time OPERATION Rev 1 1 2 5 Printing a Test Card With ribbon and cards loaded your J32Ci printer is ready to print To check the operation of the printer you should print a test card 1 Turn off printer 2 While pressing clear button switch printer back on 3 LCD will show test depress button once self test Is displayed 4 Atest card is printed This will show the current printer settings 5 The printer is now communicating with the computer and is ready for use
11. CASSETTE This item is used for loading cards 1 Install card feeder cassette by hooking onto printer as shown and clicking down Install cards into card feeder cassette as shown lt 3 Close card feeder cassette OPERATION Rev 1 1 DO NOT bend cards or touch print surfaces as this can reduce print quality The surface of the cards must remain clean and dust free Always store cards In an enclosed container Ideally use cards as soon as possible If cards stick together carefully shuffle them See Chapter 6 Technical Specifications for card requirements and capacities OPERATION Rev 1 1 B CARD CLEANING CARTRIDGE This item is used to clean the cards entering the printer and must be fitted before using the printer 2 Remove the yellow reminder tape from the location for the cleaning cartridge lt 3 Make sure the arrow on top of the assembly is facing toward the side of the printer Hook assembly into slot on printer and rotate down Ensure the assembly locks in place NP ofi nl 4 Close cover OPERATION Rev 1 1 C CARD THICKNESS CONTROL LEVER This item is operated by the user to prevent more than one card feeding into the printer at the same time and causing a jam Open cover and adjust lever to the correct position for the card thickness you are using Repeat for different card thickness Factory setting is for 30mil 0 762 mm card
12. NTY INFORMATION issie es ses nss de 47 APPENDIX F ER Ge AMI EA IE AR EN 49 ARPENDOA EE a nA 50 Declaration of Conformity AE 50 ele Ie EET ER nn E AE 51 Beelde ne AE OE EE a 51 GENERAL INFORMATION Rev 1 1 EP JAVELIN 1 Getting started 1 1 Unpacking your card printer Your J320i printer ships in a carton and protective anti static bag Keep all packing material in case you need to move or re ship the printer While unpacking inspect the carton to ensure that no damage occured during shipping Please ensure that you have a clean and nearly dust free environment for proper operation and storage of the printer GETTING STARTED Rev 1 1 Make sure the following items are included with your J32Ci printer CARD FEEDER CASSETTE CARD OUTPUT HOPPER J EE CLEANING KIT POWER CABLE INTERFACE CABLE d QUICK S START USER MANUAL amp PRINTER DRIVER CD QUICK START GUIDE va If any items are missing please contact your dealer To reorder please refer to Appendix D of this manual GETTING STARTED Rev 1 1 1 2 Indicators and Controls Your J320i printer has an LCD Display and and 2 Panel Buttons LCD Display Power LED Clear Select Button Alert LED Menu Next Button LCD DISPLAY The 16 character LCD Display is used for e Showing the printer s curre
13. O Quick Start O General Information O Getting Started O Operation O Starting to Print Cards O Cleaning O Trouble Shooting O Technical Specifications User s manual JAVELIN J320 www engenyus com JAVELIN engenyus limited August 2003 Quick Start Before starting to work with your new JAVELIN card printer please refer to this Quick Start guide For more complete information regarding all aspects of your printer s operation please refer to the main chapters of the printer user s manual 1 Install card cleaning cartridge The card cleaning cartridge is packed separately from the printer in a protective plastic bag Remove carefully and peel off tape from the cleaning roller before installing tt Refer to printer users manual chapter 2 for more information about the cleaning cartridge This two items are delivered separately from the printer in protective plastic bags Refer to printer users manual chapter 2 for more information Rev 1 1 SUPPLY SPINDLE TAKE UP SPINDLE 4 Loading ribbon First turn on the power to the printer and raise the printhead Ribbon loading involves the placement of the ribbon onto the supply and take up spindles As soon as the ribbon is installed and the printhead is locked down the spindles will automatically rotate to take up any slack and to synchronize the ribbon to the correct panel
14. White Gold Silver Scratch off Note Y Yellow M Magenta C Cyan B Black O Overlay APPENDIX D 200 cards 1500 cards 1000 cards 1000 cards 1000 cards 1000 cards 1000 cards 1000 cards 1000 cards 1000 cards 1000 cards 880 cards Rev 1 1 Varnish Overlay Ribbons 6 11 32 701 Clear 350 cards 6 11 32 702 Genuine Secure 350 cards CARDS The following plain white plastic cards are available for use in the J320i printers engenyus Mt 9 19 00 009 Cards with no magnetic stripe 91900011 Cards with low coercivity magnetic stripe g 1900007 Cards with high coercivity magnetic stripe 9 19 OO 003 Self adhesive cards to fix onto proximity cards Many other card types are also available ask your dealer for more information APPENDIX D Rev 1 1 ACCESSORIES Accessories available for J320i printers are listed below engenyus WW Part Number Description 2 33 11 001 Mifare contactless encoding kit to be fitted to a J320i or J320IM printer Includes integrated Mifare encoder software tools RS232C interface and documentation 2 33 13 000 smart Card contact encoding kit to be fitted to a J320i or JAPOIEM printer Includes integrated smart card coupler software tools RS232 interface and documentation 2 33 12 OOO Combined Smart Card contact amp Mifare contactless card encoding kit to be fitted to a J320iE or J320iEM printer Includes integrated smart card co
15. al surges and grounding faults 1 Place the printer in a location that allows easy access to all sides The printer should never be operated while resting on Its side or upside down 2 Place the printer s power switch in the OFF 0 position 3 Insert the power cable to the printer power socket and attach to grounded electrical socket of the proper voltage and type 4 Attach interface cable to printer and computer and then secure 5 Switch power on CAUTION Intermittent or unpredictable operation may occur from unsecured connectors If damaged the power cable must be replaced by an exact equivalent Use only parallel cable under 3 metres in length Rev 1 1 lt a JAVELIN 2 Operation 2 1 Printer Features The following shows the features found on your J320i printer STANDARD FEATURES OPTIONAL FEATURES Printhead A Magnetic Encoder Station Printhead Unlock lever B Smart Card Contact Station LCD Display Panel Buttons Card Output Hopper Card Thickness Control Card Feeder Casette Card Cleaning Cartridge o JO 0 P WD PLEASE NOTE Any blue items inside the printer can be operated by the user OPERATION Rev 1 1 2 2 Loading Ribbons The J320I printer requires approved ribbons See Appendix A S D The resin thermal transfer and dye sublimation ribbons are specifically designed for your J320i printer For optimum performance and printer lif
16. ard printers 3 What are the benefits of the new i Series Intelligent Printing System Easy to Use printer automatically detects the ribbon type and configures the driver eliminating extra steps and potential errors when setting up or changing print jobs Ribbon low alert tells the operator when there are 20 card images remaining on the ribbon and a replacement ribbon will be required soon Excellent Print Quality wider ribbon for edge to edge applications new HC High Colour ribbon formulation for fuller richer colours advanced image data processing for greater detail sharpness and control APPENDIX A Rev 1 1 4 What are the printer features of the new i Series Intelligent Printing System Image Data Processing Uses a method of data processing in the printer firmware to optimise how the image is printed The printer is able to process a wider range of colours resulting in greater image detail sharper images and better colour control Ribbon Type Detection The printer deploys RFID technology to detect the type of ribbon installed and interacts with the driver to ensure optimisation for printing with the type of ribbon detected 5 What are the ribbon features of the new i Series Intelligent Printing System New HC High Colour Ribbon Formulation Prints in fuller richer colours for Improved colour reproduction with more vibrant colour range New Wider Ribbon Covers full range
17. ast is seen in the white areas on the card where the bitmapped varnish is present For additional security you can passcode protect this feature through your LCD panel See passcode electronic lock section for details Printing a bitmap with a hologram overlay varnish is not recommended It may cause varnish flaking with some bitmaps which will decrease print quality and can damage the printer or shorten the printer life STARTING TO PRINT CARDS Rev 1 1 Es JAVELIN 4 Cleaning PROTECT YOUR FACTORY WARRANTY The recommended maintenance procedures must be performed to maintain your factory warranty Other than the recommended cleaning procedures described in this manual allow only engenyus authorised technicians to service the J320I printer NEVER loosen tighten adjust or bend etc a part or cable inside the printer NEVER use a high pressure air compressor to remove particles in the printer CLEANING Rev 1 1 4 1 Cleaning System Your J320i printer includes a simple cleaning system using the pre saturated cleaning cards provided The regular use of these cards will clean and maintain important parts of your printer including the printhead and transport rollers CLEAN PRINTER WHEN TO CLEAN When LCD screen reports message HOW TO CLEAN 1 Leave power on Open cover and release printhead bracket to remove ribbon 2 Remove any normal cards from the card cartridge Insert one pre saturated cleani
18. atures such as security algorithms and biometic data such as fingerprint patterns The Javelin J320iE and J320iEM printers have a contact station to connect a serial interface to the smart card contacts A suitable smart card coupler and associated software would be required external to the printer to communicate with the smart card engenyus offers a range of integrated couplers as detailed on page 46 for both contact contactless Mifare and combi cards The J320i may be equipped with an optional contact station for programming smart cards ISO 7816 This printer model responds to commands that position the cards at the contact station where the printer connects to the contacts on the smart cards All other printer operations remain the same as the standard J320i model APPENDIX C Rev 1 1 A MEDIA LOADING ORIENTATION Position the cards with the smart card chip at the top of the card and towards the printer When a command to the parallel printer interface sends a card to the smart card contact station the printer connects the smart card contact station to the female DB 9 connector on the rear of the printer An attached external smart card programmer can be used to program smart card chips DB 9 SMART CARD DB 9 SMART CARD RE CONTACT POINTS PINS CONTACT POINTS ava e Gu a a MEE MN WE a oew 5 omo 2 DEI GND when chip Refer to the card printer programmer s manual for complete programming
19. ble for all charges required to repair the defect The warranty becomes void if the printhead is physically worn or damaged also if it is determined that failure to follow the preventive maintenance schedule listed in the User s Manual has caused defects in the thermal printhead for which a warranty claim is made SUPPLIES These are warranted to be free from defect in material and workmanship provided the user has complied with storage guidelines handling and usage of the supplies within ENGENYUS Javelin printers APPENDIX E Rev 1 1 SPARE PARTS All parts maintenance kits options kits and accessories are warranted to be free of defects in material and workmanship This warranty becomes void if the item is modified improperly installed or used or damaged by accident or neglect Notes Failure to exercise caution to protect the equipment from electrostatic discharge damage adverse temperature and humidity conditions or physical abuse including but not limited to improper packaging shipping service or repairs performed by personnel not authorised by ENGENYUS or an authorised dealer may void the warranty ENGENYUS or its authorised dealer will at its option repair or replace the equipment or any parts which are determined to be defective within this warranty period and which are returned to ENGENYUS or its authorised dealer ENGENYUS specifically disclaims the implied warranties of merchantability and fitness for
20. e printhead always use approved ribbons Only intelligent TrueColours colour ribbons purchased from Javelin dealer will work in J320i printers DO NOT TOUCH the printhead or the electronic components on the printhead carriage Discharges of electrostatic charge from the human body or other surfaces can damage the printhead or other electronic components used in this device 1 Remove ribbon from packaging 2 With printer power ON and in Check Ribbon status open cover and press down on the printhead unlock lever to open the print head carriage The printhead carriage will pop open Continued on next page OPERATION Rev 1 1 SUPPLY SPINDLE 3 Load ribbon onto the supply spindle under print head carriage and empty core with tape attached onto the take up spindle Make sure the ribbon comes off the top of the supply spindle and feeds to the top of the take up spindle Push ribbon all the way in TAKE UP SPINDLE CLICK 4 Push down on the printhead lock lever until an audible click signals the locked down position Please note that the ribbon automatically synchronises whenever the printhead Is locked down Ready status will appear Please note that the ribbon automatically synchronises whenever the printhead is locked down OPERATION Rev 1 1 2 3 Loading Cards To help you load print and collect cards the J320i has the following item A CARD FEEDER
21. ecification FCC Part 15 Subpart A Section 15 107 a and Section Operation Ad 15 109 a Class A digital device Supplemental Information O This device complies with Part 15 of the FCC rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Starting to Print Cards Note This equipment has been tested and found to comply with the limits for a class A Cleaning digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Trouble Operation of this equipment in a residential area is likely to cause harmful Shooting interference in which case the user will be required to correct the interference at his own expense Technical This device complies with Industry Canada ICS 003 class A requirements Specifications 50 APPENDIX G Rev 1 1 TRADEMARKS JAVELIN and ENGENYUS are trademarks of engenyus limited Windows and MS DOS are registered trademarks of Microsoft Corp All other marks are trademarks or regist
22. ered trademarks of their respective holders COPYRIGHT NOTICE This document contains information proprietary to engenyus This document and the information contained within is copyrighted by engenyus and may not be duplicated in full or in part by any person without written approval from engenyus While every effort has been made to keep the information contained within current and accurate as of the date of publication no guarantee is given or implied that the document is error free or that it is accurate with regard to any specification engenyus reserves the right to make changes for the purpose of product Improvement at any time APPENDIX G Rev 1 1
23. he printer To ensure print quality the adhesive cleaning roller requires periodic replacements CLEAN PRINTER WHEN TO MAINTAIN When LCD screen reports message every 1 000 cards or when roller is dirty Run a printer cleaning first see 4 1 Cleaning System for more instructions HOW TO MAINTAIN 1 Qpen cover and locate cleaning cartridge 2 Gently remove cleaning cartridge by rotating up and away from printer Continued on next page CLEANING Rev 1 1 t 3 Remove the adhesive cleaning roller from cartridge and discard 4 Install new cleaning roller into cartridge To avoid contamination always hold the cleaning roller assembly by the ends 5 Carefully peel off wrapper from new cleaning roller while in cartridge 6 Replace cartridge into printer Make sure the arrow on top of the assembly is facing toward the rear of the printer Hook assembly into slot on printer and rotate down Ensure the assembly locks in place DO NOT touch the roller surface that contacts the cards 7 Close cover See Appendix D for replacement cleaning rollers Although the CLEAN PRINTER message is displayed until maintenance has been performed the printer will continue to operate CLEANING Rev 1 1 cs JAVELIN 5 Troubleshooting This section offers solutions to potential problems you may experience with your J32C printer The table below lists the screen messages that will be displayed
24. he ribbon automatically When using a colour ribbon it should advance automatically so that the leading edge of the yellow panel is beneath the printhead Ensure that the correct ribbon type has been specified in the Windows driver Card Feed amp Mechanical Errors Ensure that the card thickness adjustment has been set up correctly to allow one card to feed Continued on next page TROUBLESHOOTING Rev 1 1 Magnetic Encoding Errors Check that the cards are inserted correctly in the printer Ensure that the cards are low or high coercivity as required and are set up correctly in the printer driver Cleaning Alert The printer has counted the number of cards printed and has automatically flagged that a cleaning routine needs to be carried out See Chapter 4 Rev 1 1 5 2 Print Quality Issues This section will help you resolve print quality problems The print quality is dependent on several factors The two most important factors that will increase your print quality are cleanliness and card stock To diagnose and fix print quality problems follow the troubleshooting procedure below e Small spots appear on the printed card with a non printed area or a different color V Possible Cause A Contamination on the card surface B Dust inside the printer and or dirty cleaning roller bu 2 Solution A1 Check that cards are stored in a dust free environment A2 Use a different supply of card
25. i ond VA Gog RR ie EG GREG 14 Ad STARTING TO PRINT CARS 16 A install driver on Windows 98 2OOO NT or XP 17 B Set printer driver OPTIONS series KEN Ee BE ER k dn ie GE Sk 18 C TrueSecure Varnish Imaging Printing 19 GB CLEANING EE N EE 20 A T CICA SSE EE 21 4 2 Cleaning the Printhead ss sk ES RE ES de be a Wa Ge 22 4 3 Card cleaning cartridge ii oven dene GR DE a ae a da 23 5 TROUBLESHOOTING ee 25 5 1 Interpreting LCD display messages 25 SEENEN 2g G TECHNICAL SPECIFICATIONS vesecsssestesesesesesessesesees 32 GENERAL INFORMATION Rev 1 1 APPENDIX A JAVELIN i SERIES INTELLIGENT EINEN AR EE 36 Frequently asked ouestons iss ss RR RR RR KERR ER RR RR KERR RARR RR EE ENEE 36 APPENDIX B MAGNETIC CARD STRIPE ENGUDER ies sesse 39 INEFOAHE BIO sen ane prana oa ka eh Wa ER laka See eN ee dih 39 A Media loading orientation ee RR RR RA Re Re ee ee ee ee 40 B Magnetic encoder cleaning see ees ee AA RR Ee Re Re ee ee ee ee 41 APPENDIX C SMART CARD CONTACT STATION sd dis Es iss 42 Grou GION ees ads ae E 42 A Media loading orientation Eege 43 B Smart card contact station interface 43 APPENDIX D ACCESSORIES Od oo ee se ENE 44 Biel eli AE ete AE OE IR EE OE aja OE EE gens AA Bas OE ER ME N OE RE N AE INA RE EMA AA 45 ACCESSOTIES ees nas AE EE ER OE NE N EE N 46 APPENDIX E WARRA
26. mi Radius 0 125 in 3 18mm 0 009 0 034 in 0 23 0 84mm ISO STANDARD DIMENSIONS FOR MAGNETIC STRIPE CARD yo Y 0 623 in 15 82mm Leem 0 218 in 5 54mm max pE O 0 115 in 2 92mm 0 221 in 5 62mm max gap MAGNETIC STRIPE O O 115 in 2 92mm gt CHIP POSITION FOR SMART CARD 0 218 in SEN 0 210 in 0 631 in 5 54mm Max Min gap 34mm 54mm 0 623 in 15 82mm Min 0 395 in 8 25mm TECHNICAL SPECIFICATIONS Rev 1 1 dE 0 790 in 21 87mm 0 782 in 19 87mm Min 0 403 in 10 25mm Max Ribbons Overlay Varnish Interfaces Mechanical Electrical TECHNICAL SPECIFICATIONS Monochrome 1000 cards roll black red blue green silver gold white scratch off Monochrome 1500 Garde roll black only K resin Oi 500 cards roll K dye Oi 500 cards roll YMGKOI 200 or 330 cards roll Thermal transfer Resin ribbons offer more durability than dye sublimation with greater resistance to scratches and UV induced fading Dye Sublimation printing requires dye sublimation ribbons with either black or cyan magenta and yellow plus black resin panels Thermal transfer 4 microns thick Clear and holographic options Clear Genuine Secure Hologram Custom Hologram Centronics Parallel Standard RS 232C Serial Optional USB port Optional Width 7 5 191 mm Depth 17 3 440 mm t Height 9 1 232 mm Weight
27. nd the option of portrait or landscape The advanced settings are e Card colour conversion and image rotation e Ribbon type of ribbon and use of the black panel e Printer printer colour settings Properties Within the device setting s window are the machine options such as Print full size cards smart download Magnetic encoder settings Toolbox from the toolbox self test printing station can be chosen to produce a test card NOW THAT YOU HAVE LOADED MEDIA AND SET UP THE PRINTER DRIVER THE J320i PRINTER IS READY TO PRINT STARTING TO PRINT CARDS Rev 1 1 C TRUESECURE VARNISH IMAGING PRINTING This is a driver enabled option to print a bitmap in your O overlay varnish panel of your ribbon resulting in a simulated watermark that produces a more copy proof card To enable this feature On Windows 98 ME systems click on the ribbon tab or NT 2000 XP systems choose document defaults printing preferences advanced ribbon Select the front overlay varnish button From the drop down list choose bitmap based overlay Click the browse button to search your system for the bitmap created and click on the open button The preview shows the file to be used in the overlay panel Click on the close button to return to the driver Click on the OK button to exit the driver A UV Black light can be used to view this more dramatically the protected areas will glow in the light The best contr
28. ng card provided through slot on the rear of the card cartridge Close the printhead bracket Close the cover 3 Press the right panel button for a few seconds The card will feed into printer and carry out the cleaning process Repeat the process with a new cleaning card if necessary Note For a printer cleaning prior to the WHEN TO CLEAN signal press the left panel button until the LCD screen shows CLEANING MENU Press the right panel button to select and one more time again to run the cleaning process Repeat first steps 1 amp 2 above Although the CLEAN PRINTER message is displayed until the cleaning process has been performed the printer will continue to operate CLEANING Rev 1 1 4 2 Cleaning the printhead Cleaning the printer using the cleaning system with cards usually suffices However cleaning the printheads using swabs can remove more stubborn deposits when print anomalies persist To avoid deposits only use foam tipped swabs 1 Raise printhead and remove the ribbon 2 Clean printhead by moving the alcohol moistened swab tip side to side across printhead elements Only use moderate force To re order swabs see Appendix D Never use a sharp object to scrape deposits from the printhead Permanent damage will result CLEANING Rev 1 1 4 3 Card Cleaning Cartridge Your J320i printer also has a card cleaning cartridge This item cleans the cards entering t
29. nished your selections your passcode will be enabled with your settings Once enabled the printer will prompt you to enter your passcode before printing encoding or resetting your passcode A complete passcode menu flowchart is shown overleaf OPERATION Rev 1 1 Passcode Menu starting from Passcode Disabled ENTER NEW PASSCODE 1 23459 END CONFIRM 1 23459 END CONFIRMED PASSCODE Choose Passcode with Next amp Select Choose End amp Select to complete Choose Passcode with Next amp Select Choose End G Select to complete Sa 8 CARD BASED overlay based disable N N READY COUNTER VALUE XXXX Legend s Clear Select button N Menu Next button means that 1 password digit has been entered means that nothing has been entered for the indicated digit OPERATION Rev 1 1 EP JAVELIN 3 Starting to orint cards Printing with the J320i printer requires the Windows Printer Driver your card design issuing software or printer command level programming through the printer interface The J320i card printer can be used with any Windows 98 ME 2000 XP or NT 4 0 operating system using the drivers provided with the printer Updated drivers can be downloaded from the engenyus website www engenyus com This section contains information on the printing of a single sided card in colour using the 5 Panel colour ribbon YMCKOI and the Windows Printer D
30. nt status e Providing operator and service messages Chapter 5 LEES The two LEDs are used for Green Power LED Amber Alert LED with beeper This alert LED is on when an error condition exists The beeper will sound three alert beeps and the LCD display will show the associated error message PANEL BUTTONS The Menu Next Button left is a push button used for Bringing printer into menu mode when pressed with the printer showing READY on the LCD Display Using in menu mode to scroll through menu options The Clear Select Button right is a push button used for Clearing an error status when LCD display shows an error report and alert LED is on 8 Invoking automatic retry of the operation which gave the error Selecting a menu option when in menu mode NOTE the buttons beep when pressed GETTING STARTED Rev 1 1 1 3 Printer Installation GETTING STARTED The following will guide you through the installation of your J320i printer CAUTION Limit AC power supplied to the J320 Printer to 110 230 V AG 60 50 Hz for an associated 680 mA 310 mA Limit excess current draw to 16 amps or less using an associated circuit breaker or other such device Never operate the printer in a location where operator computer or printer can get wet Personal injury could result The printer must be connected to an earthed electrical power supply and properly protected against electric
31. of edge to edge printing for better print quality and increased operating and density range to minimise potential for ribbon wrinkle RFID Intelligence Factory pre programmed ribbon type and image count information is communicated to the printer and driver at installation Image Counter Counts and saves number of images printed information This information is used to provide ribbon low status to the driver The number of images printed is continuously updated and saved in the smart chip on the ribbon cartridge or core so the ribbon knows how many card images have been printed This means ribbons can be removed or exchanged even if not fully used and reinstalled for use of the remaining panels 6 What are the software driver features of the i Series Intelligent Printing System Automatic Driver Configuration Printer detects the i Series ribbon type and the driver automatically configures the driver to select correct ribbon type Javelin Image Profile A software tool for Windows 98 and 2000 environments that enhances colours minimises whitewashing and enhances colour contrasts Ribbon Low Notification and Messaging Alerts user when ribbon is running low 20 card images remaining and that a replacement ribbon will soon be required Changed Ribbon Type Notification Notifies user and requests confirmation when a newly installed ribbon is different than the previous ribbon used APPENDIX A Rev 1 1
32. ply of cards C1 Power off the printer and check the printhead cable connections D1 Call service for printhead replacement information TROUBLESHOOTING For optimum print quality always keep cover of the printer closed except during ribbon loading and card thickness control procedures The card flipper will not operate and an error will be indicated if you try to flip a card with the cover open Rev 1 1 EP JAVELIN 6 Technical Specifications General High speed printing over 144 cards hour edge to edge in full colour YMCKQi throughput e Small footprint e Windows Drivers for 98 NT 4 0 ME 2000 XP Colour Printing e Colour dye sublimation or monochrome thermal transfer printing e 25 seconds per card YMCKOi throughput 300 dpi 11 8 dots mm print resolution Edge to edge printing standard Fonts Resident Arial Normal 100 Arial Bold 100 e True Type fonts available via Windows Driver Cards e Types PVC Composite Card width length ISO CR 80 ISO 7810 2 125 54mm by 3 375 86mm Option Magnetic Stripe ISO 7811 Option Smart Card ISO 7816 2 Card thickness 0 25mm to 1 524mm Card feeder capacity up to 240 cards 10mil up to 80 cards 30 mil Card output hopper capacity 300 cards 10mil up to 100 cards 30 mil TECHNICAL SPECIFICATIONS Rev 1 1 CARD DIMENSIONS SO STANDARD DIMENSIONS FOR PLAIN CARD 2 125 0 002 in 53 98 0 050mm 3 375 0 010 in 85 72 pes
33. printhead e Printing shows blurry printed image Possible Cause Ribbon may not be correctly positioned Ribbon may not be synchronized on the correct color panel position Cards may not meet specifications Dust inside the printer and or dirty cleaning roller A1 Open cover and press down the printhead unlock lever to open the printhead carriage The printhead will move up A2 Check ribbon is properly rolled on ribbon cores A3 Push down on the printhead lock lever until an audible click signals the locked down position A4 Ribbon will automatically synchronize Ao Print again Continued on next page Rev 1 1 B1 B2 B3 B4 C1 D1 De Open cover and press down the printhead unlock lever to open the printhead carriage The printhead will move up Push down on the printhead Lock Lever until an audible click signals the locked down position Ribbon will automatically synchronize Print again Use a different supply of cards Perform a cleaning of the printhead see 4 2 Cleaning the printhead Replace cleaning roller see 4 3 Cleaning cartridge Printing shows blurry printed image e No printing on the card Possible Cause A Ribbon may not be installed in the printer B Cards may not meet specifications C Cable on printhead may be disconnected D printhead elements may be scratched or burnt 2 Solution AT Check for ribbon in the printer B1 Use a different sup
34. river STARTING TO PRINT CARDS Rev 1 1 A TO INSTALL THE J320i PRINTER DRIVER IN WINDOWS 98 2OOO NT OR XP USE THE FOLLOWING STEPS IMPORTANT NOTE ENSURE THAT YOUR PC PRINTER PORT IS SET TO STANDARD MODE AND ALSO ENSURE THAT YOU HAVE DELETED ANY PREVIOUS VERSIONS OF THIS PRINTER DRIVER IF INSTALLING ON NT 2000 OR XP ENSURE THAT YOU HAVE ADMINISTRATION PRIVILEGES IF YOU HAVE ANY DOUBTS PLEASE CONTACT YOUR IT DEPARTMENT e Start your computer e Insert your Javelin Printer Driver CD into computer drive e The CD will automatically launch and enter the Setup Wizard that will guide you through installation of your printer driver Autorun must be eneabled on PC e lf the CD does not launch itself then open the CD in Explorer go to Drivers and run setup exe This will launch the Setup Wizard The Printer Wizard will copy the necessary files to the PC for you and the J320i printer driver installation will be completed STARTING TO PRINT CARDS Rev 1 1 B SET PRINTER DRIVER OPTIONS WINDOWS NT 2000 XP The printer settings can be accessed by selecting the J320i Plastic Card Printer driver from within Printers Under Windows NT 2000 XP the printer properties are separated into two distinct pages Document Defaults and Printer Properties Highlight the printer icon and right click to open the following options Document Defaults The page set up window allows the number of copies to be set a
35. rrectly fitted Add more cards or adjust the card feeder to accept the cards The printhead is not locked Lock the printhead in its Check that the data is The data being sent from the suitable for printing COMMAND ERROR host is not recognised Try reprinting a card from known good data OUT OF CARD The card cartridge is empty or the card has mis fed Check the Windows driver PARAMETERS The features of the card are options magnetic data and ERROR not recognised printer type TROUBLESHOOTING Rev 1 1 ENCODING ERROR Data cannot be written or read Check that the cards are from the card s magnetic stripe loaded with the magnetic stripe in the correct orientation Check whether high or low coercivity cards have been specified Check that the data conforms to ISO specifications See Appendix B of this manual for further information READING ERROR Data cannot be read from Check that the cards are the card s magnetic stripe loaded with the magnetic stripe in the correct orientation Check whether high or low coercivity cards have been specified Check that the data conforms to ISO specifications See Appendix B of this manual for further information The printer cannot detect a ENCODING ERROR magnetic stripe on the card Check the card orientation FLASH ERROR Contact your dealer for Ribbon Errors Check that the print ribbon has not run out Lock and then unlock the printhead assembly this resynchronises t
36. s B1 Perform a cleaning of the printer see cleaning section B2 Replace cleaning roller see cleaning section e There are non printing horizontal lines white on the card surfaces ORR AR AR A AA AO Possible Cause MW A Ribbons is not correctly positioned OO weed demente may have been damaged V e g scratched or burnt 3 Solution A1 Qpen cover and press down the printhead unlock lever to open the printhead carriage The printhead will move up A2 Check that the ribbon is properly rolled onto the ribbon cores and there are no wrinkles in the ribbon A3 Push down on the printhead lock lever until an audible click signals the locked down position A4 Ribbon will automatically synchronize A5 Print again B1 Perform a cleaning of the printhead see 4 2 Cleaning the printhead C1 Call service for printhead replacement information TROUBLESHOOTING Rev 1 1 2 Solution A 2 Solution TROUBLESHOOTING e Printing shows very pale or inconsistent results Possible Cause Ribbon may have been stored improperly or is damaged Cards may not meet specifications Contrast and or Intensity may be set to values which are too high Dust or embedded contamination on elements of the printhead A1 Change ribbon and print again B1 Use a different supply of cards C1 Adjust contrast and or Intensity values in software D1 Perform a cleaning of the printhead see 4 2 Cleaning the
37. upler software tools RS232C interface and documentation 61100914 Cleaning kit cleaning cards 50 and swabs 25 61100915 Cleaning cards 100 6 11 00 916 Swabs 25 6 11 00 902 Replacement printhead kit 61100912 Cleaning roller kit 5 6 11 00 S13 Card cleaning cartridge 2 40 20 000 USB connector and cable 2 42 62 420 2 0m Centronics Cable 2 42 Ge 421 3 0m Centronics Cable APPENDIX D Rev 1 1 lt a JAVELIN Appendix E Warranty Information PRINTERS All JAVELIN printers are warranted against defects in material or workmanship ENGENYUS JAVELIN printers excluding printhead are warranted against defects in material or workmanship Proof of purchase or shipment date is required to validate the warranty The warranty becomes void if the equipment is modified improperly installed or used damaged by accident or neglect or if any parts are Improperly installed or replaced by the user PRINTHEADS The original printhead is covered by an unlimited number of passes warranty Warranty period begins on purchase date To qualify for this warranty the printhead must be returned to ENGENYUS or to an authorised dealer Customers are not required to purchase ENGENYUS supplies media and or ribbons for warranty qualification However if it is determined that the use of other manufacturers supplies has caused any defect in the printhead for which a warranty claim is made the user is responsi
38. uy i series ribbons Javelin Series ribbons are available only from authorised Javelin card printer dealers 12 Do Series ribbons require any special care or handling No The storage and handling requirements are the same as non i Series ribbons 13 Who do I contact if have any other questions Contact your Javelin dealer for any questions related to Javelin card printers APPENDIX A Rev 1 1 cs JAVELIN Appendix B Magnetic Card Stripe Encoder This section contains information on the additional operations of the J320i printers with magnetic card stripe encoder See Chapter 2 for location INTRODUCTION Operation and maintenance requirements for the J320 printer with the optional magnetic card stripe encoder See Chapter 2 for location The magnetic encoder can be set for either high or low coercivity HICO or LOCO APPENDIX B Rev 1 1 A MEDIA LOADING ORIENTATION The magnetic encoder is a factory installed item with the read write head positioned below the card path available with HICO encoding or LOCO encoding When loading cards into the card cartridge please ensure that the magnetic stripe is facing down and closest to the rear Also available are printer models with the magnetic read write head positioned above the card path with HICO encoding or LOCO encoding When loading cards please ensure that the magnetic STRIPE stripe is facing up and closest to the rear LIP Y
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