DisplayKEY Error Codes
Contents
1. release both buttons Reset the Cradle The DisplayKEY should NOT be in the cradle when doing the following 1 Unplug the USB cable or phone cord s and the black power cord if applicable from the back of the cradle 2 Wait 10 seconds 3 For modem cradles plug the black power cord into the cradle and wait five 5 seconds 4 Plug in the USB cable or phone cord s into the cradle and wait for the light on the top of the cradle to turn off Supra 5 United Technologies DisplayKEY Error Codes 1 7 2015 USB Cradle Error Codes Description Solution e The key is not assigned contact Association MLS unless key was just received 02 Key Account Status from Supra then contact Supra Support Issue e The Supra account has not paid contact Supra Billing e The Association MLS status is bad contact Association MLS Software on the computer is not allowing the eSYNC to complete Failed to establish i 5 f 03 SSL connection e Check for firewall or security software that may be blocking the connection e Make sure the USB cradle software is up to date Data Connection e Make sure the eSYNC phone numbers are correctly listed in the key 05 Incomplete e Check for firewall or security software that may be blocking the connection P e Make sure the USB cradle software is up to date 06 Failed to Resolve e Reset the cradle Server e Reboot the computer 09 Server Connection e Check for firewall or security software th2. Program Verify the keybox shackle code 73 ming Shackle Check SupraWEB for the correct shackle code Code e Contact the Association MLS for the correct shackle code An incorrect code was entered five 5 times within 10 minutes 74 Bad Code Lockout Verify the PIN or shackle code e Wait 10 minutes and try the function again An incorrect PIN code was entered five 5 times within 10 minutes 75 Obtain Key Lockout Verify the PIN code e Wait 10 minutes and try the function again Manually updating the key requires an update code for the primary Association MLS then additional update codes for each cooperating area system that the key has permission KIM Voice 1 888 968 4032 and SupraWEB will provide each of these codes e Verify the DisplayKEY is updated if a new update code is entered then get new updated codes for each cooperating area as well e While on a cradle perform a MANUAL ESYNC function The CBS code is entered under INPUT UPDATE or CBS then perform the OBTAIN KEY function as normal a NEOMS ECB Gere Verify and re enter the CBS code for the keybox e Contact the listing agent to get the CBS code Key Not Updated Coop The DisplayKEY battery is getting low The key can be used only a few times once 80 Low Battery this message appears e Charge the DisplayKEY on cradle To access a cooperating area your key must have the correct code programmed into it and the cooperating system must have your key added to th
3. DisplayKEY Error Codes These error solutions are for operations that have been attempted at least two 2 times and the error has occured more than once For any error that was not resolved or is not listed in this document contact Supra Support 1 877 699 6787 Check Error Codes Check the five 5 most recent error codes in your DisplayKEY 1 Press ENTER on the DisplayKEY to turn it on 2 Scroll down to ERROR CODES 3 Press ENTER Note For 2 3 seconds NET v is the version of the key software displays and then the error codes will show The five 5 most recent error codes show each immediately followed by a count of how many times the error occurred starting at 00 and counting up If the screen displays 7102 1A00 4000 0200 7A01 that means that Error Code 71 occurred three times 1A occurred once 40 occurred once 02 occurred once and 7A occurred twice the count starts at 00 and counts up from there 01 02 etc Common Troubleshooting Steps Set DisplayKEY Phone Numbers Check the eSYNC phone numbers listed in the DisplayKEY 1 Press ENTER on the DisplayKEY to turn it on 2 Scroll down to ESYNC PHONE and press ENTER 3 Press 1 4 Enter 1 877 840 6174 without spaces if the number is already correct skip this step and press ENTER 5 Repeat steps 1 4 selecting 2 for PHONE 2 Reset the DisplayKEY With the key NOT in the cradle hold down the ENTER and 1 at the same time on the key for three 3 seconds then
4. at may be blocking the connection Failed e Make sure the USB cradle software is up to date Modem Cradle Error Codes Description Solution e The key is not assigned contact Association MLS unless key was just received 02 Key Account Status from Supra then contact Supra Support Issue e The Supra account has not paid contact Supra Billing e The Association MLS status is bad contact Association MLS e Verify the phone line is not Voice over IP or digital 03 har tN aiid e If using DSL service use a DSL filter e Make sure the eSYNC phone numbers are correctly listed in the key e Make sure the eSYNC phone numbers are correctly listed in the key Phone Number i 05 e Make sure the phone numbers are listed the same way you would dial them Error i i including required dial out prefixes e Check the phone cord connections 06 No Dial Tone e Connect directly to the phone jack at the wall Note If error code 21 is displayed the cradle may be damaged by a digital phone system 07 Phone Line Busy e Make sure the eSYNC phone numbers are correctly listed in the key e Reset the key and cradle e Verify phone line is not Voice over IP or digital 08 No Answer e If using DSL service use a DSL filter e Make sure the eSYNC phone numbers are correctly listed in the key e Check if there is audible static on the phone line 09 eSYNC Time Out e Connect directly to the phone jack at the wall e Make sure the eSYNC phone num
5. bers are correctly listed in the key e Check the phone cord connections 19 No da ei De Reset the key and cradle e Try to make a phone call with a phone through the cradle pg The phone line may have someone talking on it or a fax machine in use 20 Phone Line in Use A Fee e Wait until the phone line is no longer in use or connect to a different phone line 4 Too Much Power on Some digital phone systems provide too much power and can damage the cradle Phone Line e Verify that the phone line plugged into the cradle is an analog line DisplayKEY Error Codes A8 Description Too Many Digits Keybox Error Codes Solution Verify the PIN code is correct and that no extra buttons are pushed or stuck Entered Manually updating the key requires an update code for the primary Association MLS then additional update codes for each cooperating area system that the key has permission KIM Voice 1 888 968 4032 and SupraWEB will provide each of Cooperating Update Mage goden DO p Needed p e Enter update codes for the primary Association MLS followed by any cooperating area codes Contact the cooperating association to have key added to cooperate in their system e While on a cradle perform a MANUAL ESYNC function Incorrect Shackle e Verify the keybox shackle code D1 Code during Read Check SupraWEB for the correct shackle code Keybox e Contact the Association MLS for the co
6. eir system Manually eSYNC the DisplayKEY twice on the cradle to activate the cooperating Coop System Code system access ae Not Programmed e Verify the DisplayKEY is updated if a new update code is entered then get new updated codes for each cooperating area as well e Contact the cooperating Association MLS to verify cooperation e While on a cradle perform a MANUAL ESYNC function 93 Top Many Digits Verify the correct operation is selected and the entered code is accurate Entered To view the user manual training videos and more go to www supraekey com and select the Customer Support tab and DisplayKEY Resourses DisplayKEY Error Codes 4
7. n the keybox 5A 5B 5C Contacts Not mak Wipe off the metal contacts on the top of the key and on the cradle Gigi ing Connection e Wipe off the lens on the top of the key and on the cradle 38 Tracking Full Lock While on a cradle perform a MANUAL ESYNC function out e Reprogram the DisplayKEY at the Association MLS e While on a cradle perform a MANUAL ESYNC function 40 Key Expired e Get and enter an update code e Try another keybox a2 Bal Cookie While on a cradle perform a MANUAL ESYNC twice in a row 43 Bad Config Cookie e While on a cradle perform a MANUAL ESYNC function e Reprogram the DisplayKEY at the Association MLS DisplayKEY Error Codes Verify the PIN code is correct Try another keybox e Reprogram the DisplayKEY at the Association MLS Access Hour Rox The key is trying to access a keybox outside the programmed Access Hours during 7A oe daylight saving time the keybox opens an hour later striction Noe e Try accessing the keybox within the programmed access hours Copy Protection a6 Error The PIN code is programmed into the key and does not change unless the agent i it to the Association MLS to program the key Verify the DisplayKEY PIN code e Contact the Association MLS for correct PIN Code 71 Incorrect PIN Code iri orrect Shackle e Verify the keybox shackle code 72 Code e Check SupraWEB for the correct shackle code e Contact the Association MLS for the correct shackle code Incorrect
8. rrect shackle code Incorrect Shackle e Verify the keybox shackle code D2 Code during Timed Check SupraWEB for the correct shackle code Access Change e Contact the Association MLS for the correct shackle code Incorrect Shackle e Verify the keybox shackle code D3 Code during Re e Check SupraWEB for the correct shackle code lease Shackle e Contact the Association MLS for the correct shackle code The key is trying to access a keybox outside the programmed Access Hours during E2 Timed Access Error daylight saving time the keybox opens an hour later e Access the keybox within the programmed access hours To access a cooperating area your key must have the correct code programmed into it and the cooperating system must have your key added to their system Manually eSYNC the DisplayKEY twice on the cradle to activate the cooperating 2D Coop Missing system access e With the system code it s using the key does not have permission to access the keybox Enter a new update code and eSYNC the DisplayKEY 3B Incorrect CBS Code Obtain and verify the CBS code for the keybox and re enter it 3D Incorrect Update e Verify and re enter the update code Code e While on a cradle perform a MANUAL ESYNC function e Reset the DisplayKEY 5D 5E Infrared IR Com Shield the lens on the keybox from direct sunlight i munication Failure Make sure the DisplayKEY and keybox are 3 6 apart e Wipe off the lens on the top of the key and on the lens o
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