aramex.com User Guide
Contents
1. Pickup Service My Details Account Number 13910 Company Aramex International Courier Contact Person Email customersupport aramex com Mobile Country Code Area Code Number Pickup Address AMM TEST test person testing address Amman Jordan Tel Email Mobile Comments 26 aramex Step 2 2 Change Pickup Preferences Shipment Details Product International Express v Pickup 02 16 2010 00 v Ready Time 18 id Value of Goods 1 JOD Delivery Address Change we 7 Country Code Area Code Number Version 1 1 aramex Freight Schedule a Pickup On the home page click Freight then under I want to Click Schedule a Pickup delivery unlimited Express Logistics Shopping Services _____ ___ __ About Freight Schedule a Pickup want to Calculate Rates Schedule a Pickup Track Shipments Air Freight Office Locator View Required Documentation View Ocean Freight Operational Procedures View Air Freight Operational Procedures OR Pw gt Schedule a Pickup Screen Fill all required information as needed then click submit Schedule Pickup Customer Details Change Pickup Preferences Account Number 13910 Company Name Aramex International Courier Contact Person Pickup Address Change Pi2. aramex com User Guide aramex Contents POO OE ar SEO 3 Registering OT ssseseokre issus aspi ET rnea 6 Managing My Profile 9 The Address BOOK 11 CUSTOMER SUDDOTE 12 Tracking My 18 UD 23 OOS Scarce 23 27 Prepare Shipment 28 38 ShoD SIT 40 Online Services ReVISIL GO 43 Online CCS 46 Logistics Online 47 2 Version 1 1 aramex About aramex com With aramex com you can ship online and manage your account in a smart way aramex com enables you to take control of your whole shipping process online saving you both money and time aramex com Users 1 Aramex com is open for all Internet users public user Level 1 2 Any person can register for free on aramex com registered users Level 2 can place customer support requests ship online and schedule pickups 3 Registered users can link their Aramex account Level 3 to access a feature that allows you to take control of your shipping process get shipment updates and contact your customer managem
3. Ay 2 Time Pec bere Dat Time SQA meam DD WW HH Golesi Locstka Collection Re eae Bri Sh per her Sean Ter irc ke 2 Commercial invoice The commercial invoice Pro Forma invoice will be shown you can check the confirmation check box and print it 3 Request Pickup If you have missed requesting a pickup in the Prepare shipment screen click this option to schedule a pickup 4 Prepare New shipment This option takes you to the Prepare Shipment screen so you can prepare a new shipment Prepared Shipments delivery unlimited Express Freight Logistics Shopping Services Track Schedule a Pickup Ship About Express renare Shinment ritcverc Prepared Shipments oments Report calculate Rates Use this option to check the shipment that you prepared using the Prepare Shipment feature You can also schedule pickups and print a daily run report which an Aramex representative signs upon pick up as proof of pickup Check the details as follows 32 Version 1 1 aramex 1 Schedule one pick up request for multiple shipments Select Prepared Shipments from the Ship menu select from the required shipments and then click Schedule a Pickup 2 Generate a report for the shipments which you want to hand over to an Aramex representative Select Prepared Shipments from the online shipping menu click on Hand over to Courier Select the required shipmen
4. Requestor Details Account Number 13910 Company Name Aramex international Courier Contact Person Aramex Pickup Address Change Aramex Ahmad Abaza Mecca Street Aramex GSO Building No 33 Bader Shaker al Sayab Street Amman Jordan Tel 962799596963 Email customersupport aramex com Mobile Update address book Comments To ensure timely collection please provide full address details Pickup Details Date No Of Shipments Location Vehicle Type aramex Step 2 2 Change Pickup Preferences 02 16 2010 Pickup Time will be agreed with shipper 1 Reception v Small no specific vehicle requir v according to your shipment size Pickup from international Address After you schedule an international pickup our representative will contact you within one business day to cater for request Aramex will then collect the shipment from the given address to your address taken from your profile p Click the Change link in the Pickup Address section and choose the domestic address where the pickup will take place Check the Pickup Details and mend then as needed Complete information by filling in the Email and Mobile and Comments fields When you re ready to submit the pickup click Submit Note After submission a scheduled pickup confirmation message will appear along with a reference number to track the progress of your request 25 Version 1 1
5. updates Note On the Home page and in the Tracking Box you can enter the shipment s number s and click track or you can click on Tools Track Shipments Tracking Options 1 By shipment number s If you have a shipment number you can track your shipment easily by following the steps Under the Tools section click Track Shipments bottom left corner of the home page or enter the shipment number directly into the Track Your Shipment box Track Your Shipment want to To track multiple shipments enter shipment numbers separated by a new tne rac or T More ways to track Express Freight Shop amp Ship Advanced 1 Enter your shipment number to check the current status of your package NOTE If you have more than one shipment number to track enter each number on a separate line 18 Version 1 1 aramex Track Shipments Track your shipment s movements around the world at any time By Shipment Number s By Reference s More Ways 12245678 A To track multiple shipments enter shipment numbers separated by a new line 2 When the shipment s number s is are entered click Track to display your shipment details Shipment Details Shipment Summary Shipment Number 12345578 Current Status Shipment delivered Delivered 06 06 2006 04 52 PM Delivered to Delivered at RECEIVER Signed for ALKHADRA Time values are local to the senice area in which the shipment checkpoint is rec
6. you can schedule one pick up request for multiple shipments and print the hand over to the courier proof of collection report from prepared shipments tab My Shipments p idi d All Shipments Prepared Shipments Scheduled Pickups Shipment No Date Recipient Name Status Pickup Ref Actions 1234567891 07 09 2009 HKG testing Ready for Pickup B100D34 view label 1234567892 07 09 2009 AMM TEST Ready for Pickup B100D34 view label 1234567893 07 09 2009 AMM TEST Ready for Pickup B100D34 view label 1234567894 07 09 2009 AMM TEST Ready for Pickup 8100034 view label 1234567895 06 09 2009 AMM TEST Ready for Pickup 8100034 view label more For selected pickups Hand Over to Courier Schedule a Pickup 39 Version 1 1 aramex Shop amp Ship Shop amp Ship enables you to enjoy all the benefits of shopping online from US or UK Websites as if you are actually living there This service offers you a personal account at the Shop amp Ship fulfillment centers in the US and the UK where you can receive your correspondence as well as personal and business packages such as Internet orders gifts magazine subscriptions bank statements and more Aramex then forwards the account contents to your doorstep at very competitive rates saving you time effort and money Subscribe to Shop amp Ship to enjoy a convenient and affordable online shopping experience gt Accessing Shop amp Ship From the login box select My Shop amp Ship from the take me to drop down
7. 15 Version 1 1 aramex To search using the request ID type it and click search or just click search and you will see all of your requests You are here Home gt Customer Support gt Follow up on a Request aramex delivery unlimited Express Freight Logistics Shopping Services Welcome GSO My Inbox Manage Profile My Accounts available linked accounts Log out My Requests Get the status of your help request by entering any of the search criteria below Request ID T Begins with our search has returned 16 records Action Ticket Ho Summary Category Opening Date Status Closing Date Ez P2164 Service Request Pickup Request 21772010 Closed 2902010 Open 721573 Service Request Pickup Request 2T E2010 Closed 2402010 Open 721672 Service Request Pickup Request 21712010 Closed 20 2010 Open 213900 Service Request Pickup Request 1220 2008 Closed 12 20 2009 Req u est Open 712844 Supplies Request Customer Shipping Supplie 1244 2009 Closed 1244 2009 Open 712818 Service Request Pickup Request 127 3 2009 Closed 1244 2009 Open 712815 Customized Tracking Reque Customized Tracking Repor 124 3 2009 Closed 1243 2009 gt Inquire about a service Open 712814 Service Request Pickup Request 12 43 2008 Closed 12 4 2008 Submit a complaint Open 702644 Service Request Pickup Request 105 172008 Closed 1047 2009 Open 701784 Service Request Pickup Request 10 5 2009 Closed 1072009
8. one place Please note that MyAramex is available to registered customers who linked their shipping accounts to their aramex com profile 5 Version 1 1 aramex Registering on aramex com Registration is quick and free on aramex com Registered members will be able to access additional online services gt Why register on aramex com 1 Access shipping online and request an Aramex representative to collect your shipment 2 Request instant e mail and SMS notifications when your shipment is delivered 3 Access MyAramex and enjoy full support from our dedicated staff To register on aramex com follow the steps below 1 Onthe home page of aramex com click Register for aramex com located under Login box on the upper left corner delivery unlimited Express Freight Logistics Shopping Services Track Your Shipment To track multiple shipments enter W d shipment numbers separated by a C hors new ine The Economist aramex More ways to track Express Freight Shop amp Ship Advanced 2 Fillin your registration information fields with stars are mandatory Once completed press Save Registration tip It S easy to select your city choose your country then click on the small city builder icon next to the city field Country Select One T City City locator 6 Version 1 1 aramex The city look up function will appear in a pop up window Simply type your ci
9. unlimited Express Freight We read Aramex Corporate Business Team T myaramex Highlights want to EM Deliver Hope to Gaza White Pape 12 Schedule a Pickup _ Read about the campaign s findings solutions and recxornmavendatkerms CL Track Shipments c Aramex 2009 pictures gt C ACW abet racsemg ew the highlights of Arsmex during last year RECEN NES ZI MASS m FS oratbe Of om ae the new aramex conm Me aneplessed to present you tme nme D 0 i aramex com customer support Take me to 7 SHOP ZSHIP pcnwened by com Fi echo ane Cx gni oo A Al rk Te US gt What Can I Do Through Customer Support Logistics Shopping Services Track Your Shipment To track multaple shaprents enter shipment numbers separated by ine Mowe ways fo bra Express Freight shops ship Advanced Tell me about Services Updates Sripment delay due to severe weater You can communicate any questions ideas suggestions or complaints to Aramex through the Customer Support section in aramex com 1 Service Inquiry You can submit a service inquiry for different subcategories such as Express Domestic Freight Shop amp Ship Special Services and Aramex will contact at the so
10. your shipment s movements around the world at any time C customersupport aramex co Advanced Tracking Advanced tracking offers you more options to track your shipments with a special feature to export your shipments information to a Microsoft Excel sheet The Click Here option This option allows you to directly send an e mail to the customer care team Fill in the information in the Description section to refer to your shipment waybill number origin and destination country then click Submit We will receive your request and contact you at the earliest time to update you with your latest shipment details Version 1 1 aramex Submit Customer Support Request To enable us to help you faster and better please fill in the Subject and Description fields with accurate and detailed information Subcategory Express v 0 Sube EE Description You can track your shipments on ww w aramex com tracking system Alternatively please provide us with the needed information below Waybill Number Origin Tracking Tip On the Home page Click on Express aramex delivery unlimited Express Freight Logistics Shopping Services Under Track you will find all related options to tracking your shipment s You are here Home gt Express aramex delivery unlimited Express Freight Logistics Shopping Services Track Schedule a Pickup Shi
11. 1 1 aramex gt Express on aramex com 1 International Express aramex delivery unlimited Express Freight Logistics Shopping Services Track Schedule a Pickup Ship About Express international Express Domestic Express Aramex provides a global solution for moving time sensitive documents and parcels around the world door to door and within committed transit times that meet your needs and expectations 2 Domestic Express aramex delivery unlimited Express Freight Logistics Shopping Services Track Schedule a Pickup Ship About Express international Express Domestic Express Aramex Domestic Express offers reliable door to door solutions for time critical packages to be delivered within a country or city Aramex picks up and delivers your packages within agreed delivery times with the ability to track your shipments online at any time gt How to Access Express 1 from Home Page aramex delivery unlimited Express Freight Logistics Shopping Services 2 From MyAramex My Shipping Tools m aD Express Freight Logistics Advanced Schedule Order Address Tracking Shipment Pickup Supplies Book gt Express Tracking 44 Version 1 1 aramex aramex delivery unlimited Freight Logistics Shopping Services Track Shipments Advanced Tracking Shipments BE Delivered Shipments Automatic Notifications In Transit Shipments Track a Pickup Request Pen
12. abe bike khi County of Manatu hadi tame 8627000000 5 t em l n ls 1 0 50 kg rompen Floor Na Aramex Description cf Go ads H armenized Code Custer Value Currency Ciro st Ad dr ez Shmesani Bilal Bin Rabah street Build 0 00 JOD 3 SEAVICES DOMESTIC FOU TI Cty PROG GAP FROG Amman POX x 1 Code JORDAN 009627000000 SC AE CODE Sit CUE z 10 RECEMNER Pocou nt Na Recehers Ref amp TRANSPORTATION CHE RG ES 7 DUTIES SES To Recetwer Name Frni Please Phone Numbers Daiauk to Shipper Aocourt f Mot Hed Detauk to Rew rear fnot N cba d 953991111111 Bill Zhipp er O Bil Shipper J amp eceunt F raa Do misi z Com pari c ash Bil Receiver Cl Prapaid Sto ck O Bil 3rd Party Ap prava d Account Sire ef Ad dr es Awe CA OT OEL P O BOX Shmesani Bilal Bin Rabah street Buil O Aecaurt dibus CO BilRecewe Account iE dlect 3 COST OF GOODS AT lg No Charges ot ded City SaieProvince BilSid Party Approared Account Bil Receiver DAMASCUS x _ APP Bil 3rd Party Ap p iore d Account oun ras gg 35 00 _ SYRIA Trans port Sve APP JOD 2 5HIPPEF S SIG H4 TU RE amp AUTHORIZATION Eiran Cost of MR ae MEE Des Gee ee eee i Currency Ehipper Dat The a RECEIVER SIGHAT URE peut X 05 26 2008 gyrum Pee bed above A ipri at hi qood onderai
13. ack Your Shipment To tack mule shipments enter shipment numbers separated by a new ime We read The Economist Aramex Corporate Business Team More ways bo track Express Freight ShopaSnip Advanced want to Tell me about tne new re T mom Ss Shilo J zhonkZhl ge Aleki or Carga recommnvendatienrs g J Tracking m TE 7 customer support gt Track Your Shipments You can track your shipment from aramex com home page by entering your shipment s number s in the tracking box and clicking Track all the information about your shipment will be displayed want to 1 Schedule a Pickup You can schedule a pickup for Aramex to pick up your shipment from the address that you specify either locally or internationally 2 Prepare Shipment 4 Version 1 1 aramex Use this link to prepare a shipping waybill that contains all the information about your shipment and send a pickup request You can later print your waybill and a handover report to give to an Aramex representative 3 Track Shipments Use this feature to track your shipments Advanced tracking options are also available only for registered users 4 Calculate Rates Use this feature to learn how much it will cost if you ship from one place to another 5 Office locator Find the address of any Aramex office around the world MyAramex MyAramex is a special feature that allows you to find all that you need in
14. ate Province Region New York Zip Postal Code 11413 Country USA Phone Number 7185538740 Example 2 When the shopping site provides ONE address line your mailbox number can be placed after your Name as illustrated Address Line 147 29 182nd st Streot address company name c o City Springfield Gardens State Province Region New York _ Zip Postal Code 11413 Phone Number 7185538740 Online Services Revisited 43 UK How to place your order when shopping online Example 1 When the shopping site provides TWO address lines your mailbox number can be placed in the Address Line 2 as illustrated Full Name Address Linel Aramex House Old Bath Road or company name House name number and street POBox company Address Line2 optional Apartment suite unit buliding floor etc Town City Slough Colnbrook County Berkshire Post Code SL30NS Country United Kingdom Phone Number 1753689898 Example 2 When the shopping site provides ONE address line your mailbox number can be placed after your Name as illustrated te E First Name Address Aramex House Old Bath Road To make the delivery easier Slough Colnbook igh Colnbrook think about the entry code the building your phone number F Postal code SL3 ONS Town Berkshire 7 Emab Telephone 1753689898 Version
15. ceive emails from Aramex regarding IV Express product updates IV Freight product updates V Shop amp Ship product updates Iv New products and services note if you are unable to read the code in the above image refresh the page to general a new code Nerio above mandatory fields For assistance with your registration on aramex com please contact us at customersupport aramex com 8 Version 1 1 aramex Managing My Profile After logging in you will find the My Profile box on the upper left side of the Home page You can access these features for your convenience Welcome GSO My Inbox Your inbox contains messages from Aramex about new features and the latest service updates Please check these messages as they contain valuable information that can save you time and effort Manage Profile You can edit your profile information change your password link your account to your aramex com profile create your own address book and set your pickup and shipping preferences Welcome GSO Manage Profile ae ewe han 3 ee the Talium n i sae r aaa m on ehumum x mi nmn nar aranes mr xi USE ine Ono wing KS tO your accouni C snipping amp piCKUD perierence anc accress Doo e Edi Profile A e Change Password e Manage Accounts e Address Book e Pickup Preferences Loa out e Shipping Preferences Manage Accounts To link your account to your aramex
16. ckup Details For Export Prepaid Only Product T Air Freight AMM TEST test person p testing address Date 02 16 2010 Amman Jordan Ready Time 18 10 v 962790000000 Latest Time 10 E 19 v No Of Shipments Pieces Gross Weight KG ow Chargeable Weight _ Location Reception E Email Vehicle Type Country Code Area Code Number according to your shipment size Comments To ensure timely collection please provide full address details 27 Version 1 1 aramex Prepare a Shipment Online On aramex com customers can prepare shipments online print waybills labels and schedule pickups Accessing Prepare Shipment Prepare Shipment is an option available for Express shipping On the home page click Express then under 1 want to click Prepare Shipment or click the Ship menu and then choose Prepare Shipment delivery unlimited Express Freight Logistics Shopping Services Track Schedule a Pickup Ship About Express Prepare Shipment want to Prepared Shipments Shipments Report 12 Schedule a Pickup Calculate Rates oo a Advanced iracking ce Det culate Rates I 4 P Locate Office gt Online Shipping Sections 1 Prepare Shipment 2 Prepared Shipments 3 Shipments Report 4 Calculate Rates gt Prepare Shipment aramex delivery unlimited E
17. com profile Click on Manage Accounts You can then add a new account using your account and PIN numbers If you do not know your PIN number click the Request PIN link and one of our representatives will contact you at the earliest time to help you 9 Version 1 1 aramex Manage Accounts No Linked Accounts Welcome GSO My Inbox 0 Add your account numbers here to get more benefits from the wide and easy range of facilities and functionalities in the site Manage Profile specially designed for account holders such as the advanced shipment tracking online pickups online shipping and inventory reports My Accounts No avaiable inked accounts Obtain your account number and PIN by contacting Aramex office in your location The account PIN is required to ensure your information privacy Log out Add New Account Request Account PIN Once your shipping account is linked to your aramex com profile your account name and number will appear under My Accounts Welcome My Inbox 0 Manage Profile Accounts 13910 Aramex internation Log od Logout You can log out of aramex com by clicking on Logout Logging out is a safe practice that protects you against possible unintentional or malicious activity that could be carried out by users who will use the computer after you especially if you are accessing aramex com from a public computer 10 Version 1 1 aramex The Address Book To create your own add
18. cy JOD Pickup Request Date 2 16 2010 Ready Time 18 00 Latest Time 19 00 Payment Rate 00 00 JOD Payment Method Shipper account 13910 Local taxes if any are not included Notifications Check the following boxes to send emails to the shipper or the receiver to be notified about the shipments Pickup and delivery Shipper Email Notify on Shipping Delivery Receiver Email Notify on Shipping Delivery 7 confirm that the shipping information provided by me above is true and accurate and complies with the Aramex Shipping Terms and Conditions and agree to settle all shipping charges relating to such shipment Edit Shipment Confirm Shipping Additional Shipment Options e Shipment Label e Commercial Invoice e Prepare New Shipment Your Shipment has been successfully saved To track your Shipment shipment number is 6716056970 Screen 3 of 3 Additional options are available you upon confirm the shipment 1 Shipment label A forwarder waybill to be printed showing all the shipment information and the conditions of carriage as shown in the following snapshot 31 Version 1 1 aramex EB A JL DAAA 12345578 ORG STH DEST STH aramex RI 1FROM SHIFFER hinner AMM DAM shippers Account Mo j ippers d SHIFMENT IHF OF FROMM Tour Frith eam FnnaneNumbe Pachar kk Chag
19. ding Shipments Tracking Reports Under Tracking you can 1 Track your shipments by clicking on Track Shipments Advanced Tracking or check your shipments status by clicking on My Shipments 2 Set Automatic Notifications to learn the status of your shipments you can customize which events you want to be notified on with and the frequency of notifications by clicking on Automatic Notifications 3 You can track your pickup request 45 Version 1 1 aramex Freight Online Services Freight on aramex com 1 Land Freight 2 Ocean Freight 3 Air Freight Cargo gt On aramex com you can enjoy the benefit of cost effective solutions for managing freight needs such as submitting your land freight order tracking shipments online learning about delivery rates and acquiring information about required shipping documents Access Freight From Home page click on Freight aramex delivery unlimited Express Freight Logistics Shopping Services Track Loose Schedule a Pickup About Freight 740 1 Land Freight y Ocean Freight Air Freight Air Freight Office Locator Land Freight Use this option to learn more about Aramex international land freight and Middle East truck types Ocean Freight Use this option to learn about ocean freight and its operational procedures Air Freight Use this option to learn more about air freight and its operational procedures as well as locating air freight of
20. e Payment Solutions Simply fill in the following form and we can finalize your purchase raga As apears on credit card John Smith Type of Credit Card Visa Card v Credit Card Number 0000000011113333 Expiry Date 12 wy 2010 Comments gt Shop amp Ship Rate calculation tools You can learn how much your Shop amp Ship shipping rates will be by using the Shop amp Ship Rates calculator located in the Shop amp Ship menu aramex delivery unlimited Express Freight Logistics Shopping Services Shop The World LaRedoute ___Adabwafan Shop amp Ship My Shop amp Ship What Is Shop amp Ship How Does t Work Open Shop amp Ship Account Shop amp Ship Benefits My Account Details Online Shopping Guide Our Offices Service Updates Help Terms and Conditions 42 Version 1 1 gt How to Use your Mailbox aramex When you buy online please specify the shipping account as provided to you by Aramex making sure to quote the account number this is very important so that Aramex will place the goods received on your account US How to place your order when shopping online Example 1 When the shopping site provides TWO address lines your mailbox number can be placed in the Address Line 2 as illustrated Full Name Address Linel 147 29 182nd st Street address PO Box comperry name c o Address Line2 Apartment suite unit bulding floor etc City Springfield Gardens St
21. e rest to us Request gt nquire about a service Submit a complaint gt issue a thank you note gt Comments amp suggestions Track my requests 4 Locate Office Use this feature to find the addresses of Aramex offices around the world You are here Home gt Customer Support gt Office Information aramex delivery unlimited Express Freight Logistics Shopping Services Welcome Office Information Aramex has built one of the most extensive and fastest growing transportation networks in the world encompassing My Inbox more than 304 offices in major cities and strategic locations across the globe with over 6500 people dedicated to Manage Profile providing total transportation solutions to customers worldwide Accounts Please select a country from the menu and click on the displayed city names for office addresses and contact details Ho available linked accounts Log out Country United Arab Emirates Office Addresses Main Office Dubai DXB Abu Dhabi AUH Dubai DRO About Aramex Franchising Investor Relations Community Sitemap Careers Contact us Downloads Copyright amp 2070 Aramex International All rights reserved Terms af Use 5 Track my Request After submitting a service inquiry complaint or a comment you will receive an ID number for your request Use this number to track your request and check what actions Aramex has taken
22. e tools under this section to track your shipments place pick ups and prepare shipments online among other features My Shipping Tools Track Your Shipments To track multiple shipments enter shipment numbers separated by a new ine Eynress Freiaht oaistics ee t wu T TR ew a amm gt enarge ne we er AAT ess T Tracking Shipment Pickuc Supplies Book More ways to track Express Freight Shop amp Ship Advanced gt My Shipments 38 Version 1 1 Prepared Shipments My Shipments All Shipments Delivered Shipment No Destination 1234567891 AE Dubai 1234567892 AE Dubai 1234567893 IQ Baghdad more Transit Shipment No Destination 1234567894 JO Amman 1234567895 IQ Baghdad 1234567896 GB Manchester more Pending Shipment No Destination 1234567897 JO Amman 1234567898 KW Kuwait City 1234567899 IQ Baghdad more Scheduled Pickups Recipient dewalt SHIHAB ZAHRAA Recipient Aramex International Courier ARAMEX aramex Recipient Aramex International Courier KWI Domestic Ops Hani Alblaij Product Express Express Express Product Express Express Express Product Express Express Express aramex Delivered on 02 16 2010 01 19 02 11 2010 09 20 02 14 2010 04 58 You can find all your shipment information under this section and to get full details for your shipment click on its number to see full details Also as mentioned before
23. elect 2 schedule Back Prepared Shipments Shipment Number If Product All v Date From 27972010 gt Date To 2 16 2010 gt gt Status Al Pickup Actions Shipment No Date Rec Name Rec Country Rate Status Product Ref United Arab Update Delete 16 Feb 2010 GSO Test eer JOD Draft PDX o Ready Open Label 1234567891 10 Feb 2010 AMM TEST Jordan for OND 100034 Pickup Ready Open Label 1234567892 10 Feb 2010 AMM TEST Jordan JOD for OND B100D34 Pickup Update Delete 10 Feb 2010 AMM TEST Jordan Draft 1 Hand Over to Courier Schedule a Pickup 34 Version 1 1 aramex Hand Over to Courier This feature enables you to generate a report of the shipments which you want to hand over to Aramex representative Simply select from the shipment s listed below and click Hand Over Aramex representative will sign the printed report as proof of collection which you can keep Date From 2 9 2010 Date To 2716 2010 Select All Shipment No Date Receiver Name Status Pickup Ref 1234567892 10 Feb 2010 AMM TEST Ready for Pickup B100D34 1234567891 10 Feb 2010 AMM TEST Ready for Pickup B100D34 aramex delivery unlimited Shipment No Prepared Date Receiver Name Receiver Country Weight Pieces 660000000 04 14 2009 My Recever company JORDAN 0 50 66111111 0415 2009 JORDAN 0 50 661000000 04 15 2008 JORDAN 0 50 1 50 Aramex Representative Name Date Shipments Rep
24. ent team Public User Home Page Search Box aramex delivery unlimited Espress Freight Logistics Shopping Services Login Box Main Pages Tracking Box Track Your Shipment To tack multe shipments enter I We rea d shipment numbers separated by a new The Economist Aramex Corporate Business Team aramex More ways bo track Express Freight ShopaShip Advanced Highlights Tell me about Deliver Hoge to Gaza White Paper Deas shoot the fincines sre 27001 3 e ved Dm Ene Campan nmagmgs SUCKS amd ATTE carae recommendations i Tracking my Shipment mare Aramex 2009 in pictures T 2 Services Updates Yiew the highlights of Aramex during last year p EZhlment dela due fo seven weather condElorrs Adyani Secs r E XL a orate Offic gt Ee mew aranmex com Tf a eee ide 1 Meet the new aramex com ie E ricus TUI E Inm ser E TI c We are pleased to present you with the new face of Valli lt aramex com C2 mare p custorner 7 support Take me to SHOPZSHIT CIC A 2 F J esio Re C Ey chen Cane c Downloads p rg LT 5 2 L l TK Esene uum 3 Version 1 1 aramex Logged in Home Page aramex delivery unlimited Express Freight Logistics Shopping Services Tr
25. fices 46 Version 1 1 aramex Logistics Online Services gt On aramex com customers can learn all about logistics solutions Registered customers however are able to enjoy online logistics solution such as ordering and tracking of shipments Accessing Logistics on aramex com 1 On the Home page click Logistics delivery unlimited Express Freight Logistics Shopping Services 2 Or use the MyAramex feature My Shipping Tools Express Freight Logistics The logistics section will provide you with access to different features and sub sections such as gt Warehousing Read about Aramex warehousing services provided by clicking on warehousing from about logistics menu gt Supply Chain Management You can learn about supply chain management process freight forwarding services as well as the distribution channels and operations all of this under chain management gt Consulting Services aramex com provides a complete plan for warehouse management 47 Version 1 1
26. g should be fun fun fun ShopS amp Ship Rates Calculator Log ou Shop amp Ship Countries Rates inline Shopp Suide 5 1 mya ame Se Updates gt Shop amp Ship Page 1 Mailbox Accounts This section shows the details of your account in the US and the UK 2 Stores Aramex lists some of the stores that you can order from sorted by categories 3 Affiliates Another list of stores where you can place online orders 4 Offers Sometimes online stores would offer special rates or make special offers find some of these in the Offers section Opening a Shop amp Ship Mailbox 1 Under Shopping Services click on the Shop amp Ship menu and then click on Open Shop amp Ship Account Then you can read the agreement page and if you agree with the terms click the 1 Agree link 2 Once you have agreed you will be taken to the Payment Method page Payment Method 41 Version 1 1 aramex 3 After choosing your payment method fill in the Online Payment form and submit your information Online Payment With Shop amp Ship you can now shop from sites that do not deliver outside the US UK save time and money have payment facilty and security receive any US UK mail you may have e g magazines bank statements etc you have made the right choice Shop amp Ship Setup Fees 35 Choose a country United Arab Emirate w Enter Promotion Code Apply New value Using our Secur
27. gt ssue a thank you note gt Comments amp suggestions Page 1 2 In the tacking grid where the requests are displayed click Open next to the request you want to check its progress and you will read more information about it 16 Version 1 1 aramex You are here Home gt Customer Support gt Follow up on a Request gt Request Details aramex delivery unlimited Express Freight Logistics Shopping Services Welcome GSO Status Your Notes d Inbox 0 Manage Profile Accounts available linked accounts Submitted by 630 Priority Normal Assignee Fadi Samara Status Closed Category Customized Tracking Reports Subcategory Customized Tracking Reports Time Logged 12 13 2008 5 14 43 Summary Customized Tracking Request Description Request Account No test 22703 Frequency Hourly nquire about a service Deliver Via Email Address of Delivery gt Submit a complaint Tracking Level Full Tracking Information gt ssue a thank you note Request History Status changed to Closed Request Due 1243 2008 True Track my requests date has changed from 12 14 2008 to 05 23 PM 3241 2008 About Aramex Franchising Investor Relations Community Sitemap Careers Contact us Downloads Copyright 2010 Aramex International All rights reserved Terms af Use 17 Version 1 1 aramex Tracking My Shipments gt There are many convenient ways to track your shipment and get the latest
28. lds with accurate and detailed information My Accounts Subcategory Submit Comments amp Suggestions Subject Log outl n e E ae Log out Description rour opinion counts and is highly appreciated please below your comment suggestion Request gt Inquire about a service gt Submit a complaint gt Issue a thank you note gt Comments amp suggestions Track my requests 3 Complaints Aramex spares no effort to rise to the expectations of all our valued customers If you believe our service has not on par with your expectations then please share your experience with us so we can repair the situation and find you a solution 14 Version 1 1 aramex You are here Home gt Customer Support gt Submit Customer Support Request delivery unlimited Express Freight Logistics Shopping Services Submit Customer Support Request Welcome GSO To enable us to help you faster and better please fill in the Subject and Description Manage Profile fields with accurate and detailed information My Accounts Subcategory Submit a Complaint available linked accounts Subject SSA Log Description At Aramex we take complaints very seriously We appreciate the time you take to write to us and assure you of our utmost attention to your request Simply fill in the form below with as much detail as possible and leave th
29. list customer aramex con Password forgot Wememnher naacaewors lt A lt c Register for aramex com Or from the Home page click on the Shop amp Ship icon aramex delivery unlimited Express Freight Logistics Shopping Services Track Your Shipment Welcome To track multiple shipments enter NA d shipment numbers separated by a ece rea sara Sia gt e Economist Lg Aramex Corporate Business Team More ways to track b 4 my Express Freight Shop amp Ship Advanced Want to Highlights Vel die aont gt the ne arara to lt White Paper 12 che e a Pickup i c 56 ars A de ndi gt napping Shops Ship packages ss 3 E aA Track S ents Aramex 2009 in pictures A Advanced Tracking Jie the shts of Aramex du ast vear Services Updates fees Calculate Rates ee lt p Locate Office Meet the new aramex com et the new arame E Me TE z P gt Protect ourself f c custorner mor to Jur Ne Or click on the Shopping Service menu and then click on Shop amp Ship gt My Shop amp Ship 40 Version 1 1 aramex You are here Home Shopping Services Search Go Laneuaces delivery unlimited Express Freight Logistics Shopping Services Shop The World La Redoute Adabwafan Shop amp Ship My Shop amp Ship hat le ChonZ Ch What is Welcome Because online shoppin
30. onest time possible to cater to your request 13 Version 1 1 aramex You are here Home gt Customer Support gt Submit Customer Support Request aramex delivery unlimited Express Freight Logistics Shopping Services Submit Customer Support Reguest Welcome G3SO m dn To enable us to help you faster and better please fillin the Subject and Description Manage Profile fields with accurate and detailed information My Accounts Subcategory Express Wan 0 Log outl a aA L a Sa ee Log out Description Aramex provides a global solution for moving time a amp enaitive documents and parcels around the work door eem within committed transit times Please write below your inquiry Request gt Inguire about a Service Submit a complaint gt issue a thank you note Comments amp suggestions Track my requests 2 Comments and Suggestions Aramex always welcomes your suggestions and comments so feel free to submit your comments and suggestions or simply share any ideas or service remarks so we can serve you better You are here Home gt Customer Support gt Submit Customer Support Request EH Languages delivery unlimited Express Freight Logistics Shopping Services Welcome C20 Submit Customer Support Request To enable us to help you faster and better please fill in the Subject and Description Manage Profile fie
31. orded Shipment History Location Date Activity LIMITED STATES 05 06 2008 04 52 PM Shipment delivered Delivered at RECEIVER Signed Tor ALKAADRA UMITED STATES 06 04 2008 07 30 shipment out for delivery UNITED STATES 06 03 2006 09 14 Shipment received at operations facility New York LIMITED STATES 07 03 Shipment recerzed at operations facility Dubai LIMITED ARAB EMIRATES 06 45 Shipment manifested for forwarding Dubai UNITED ARAB EMIRATES 02 55 AM Shipment st operations facility Auman JORDAN 0602 2008 11 19 Shipment manifested for forwarding Amman JORDAN 01 5 Shipment record created Amman JORDAN 01 57 Shipment picked up Shipper Receiver 1234 CALIFORNIA Amman DALY CITY JORDAN UNITED STATES 2 By Reference s If you have a reference number you can use it to track your shipment Select the appropriate reference type if you are a recipient a shipper or any other third party and enter the reference number in the field next to it Select the country where the shipment was originated from Enter the day or the month in which the shipment was picked up and press go 19 Version 1 1 aramex Track Shipments Track your shipment s movements around the world at any time By Shipment Number s By Reference s More Ways Origin Country Select Country v Between Jan v 17 2010 v And Feb 16 2010 v 3 More Ways to Track Track Shipments Track y
32. ort aramex delivery unlimited Express Freight Logistics Shopping Services Track Schedule a Pickup Ship About Express Prepare Shipment Prepared Shipments Shipments Report Calculate Rates You can generate a report to show the status of your shipments delivered or undelivered Select Shipments Report from the Ship menu You can group the results by destination country shipper account or shipper department Generated reports can be printed or exported to an Excel sheet for further analysis or formatting 35 Version 1 1 aramex Shipments Report Track Status Delivered Destination Country Group By Delivered Destination Country Shipper Account fa Shipper Department Date To Generate Report Jordan Shipment No Receiver Name Receiver Company Receiver Country 1234567891 John Smith Sharp Jordan 1234567892 Micheal brown ABC Jordan 1234567893 Ahmad Ahmad Middle East Jordan 1234567894 William Frank One Service Jordan Total Item s 4 United Arab Emirates Shipment No Receiver Name Receiver Company Receiver Country Roberto Black ABC United Arab Emirates Total Item s 1 Export To Excel Img Generate Report gt Calculate Rates aramex delivery unlimited Express Freight Logistics Shopping Services Track Schedule a Pickup Ship About Express Prepare Shipment Prepared Shipments Shipments Report Calculate Rates To calculate your shi
33. our shipment s movements around the world at any time By Shipment Number s By Reference s More Ways More Ways to Track Your Shipment e Track your shipment on your mobile e Automatic Notifications e Advanced Tracking e Click here if you could not get a track for your shipment a Automatic Notifications You can always stay in the know about your shipment via e mail and through your preferred settings Frequency Hourly Daily Weekly Monthly Deliver Via E mail E mail By default your email will be shown Notify me upon You can choose to receive full tracking information or Proof of Delivery Only 20 Version 1 1 Automatic Notifications This service provides you with automated and regular updates on the status of your shipments You can customize which events you want to be notified with and the frequency of notifications Please note that this service is available only to customers with Aramex account number Account Aramex international Courier 13910 Personalized Settings Advanced Tracking Account Aramex International Cour 13910 Shipment Number Fo To track multiple shipments enter shipment numbers separated by a new 5 line Shipper Name Select Country Product All v Status All v Payment All v Pickup Between and 21 aramex Frequency Hourly Deliver Via Email Email Notify me upon Full Tracking Information v b Track
34. p AboutExpress Track Shipments Advanced Tracking My Shipments Welcome Ahmed My Inbox Automatic Notifications Manage Profile Track a Pickup Request My Accounts 13910 ee Aramex internationt Y e conom st Ld Aramex Corporate Business Team Log out 2 myaramex You can generate reports for all of your shipments by clicking on Tracking Reports then select the date and click on generate 22 Version 1 1 aramex Schedule a Pickup Express Schedule an Express Pickup On the home page click Express then under want to section click Schedule a Pickup or click the Schedule a Pickup menu then choose Schedule a Pickup aramex delivery unlimited Express Freight Logistics Shopping Services Track Schedule a Pickup Ship About Express Schedule a pickup want to ia Q ES e Schedule a Pickup Prepare Shipment Track Shipments Advanced Tracking Calculate Rates Locate Office Schedule a Pickup Screen Aramex offers a reliable and time efficient pickup arrangement when you schedule your pickups online There are 4 types of scheduled pickups Pickup Service Step 1 2 Pickup from my Address Schedule a Pickup C Prepare a shipment online and schedule a pickup Pickup from another address Pickup a shipment from a domestic address and deliver it to my address Pickup from an international address 23 Version 1 1 gt For Pickup from my Add
35. pment rates select shipment origin and destination countries select the cities using the city builder icon next to the city field select the product and service types weight and then click Calculate Delivery Rates will include surcharges and shipment discount depending on the customer s account and any taxes are not included in the calculated rate 36 Version 1 1 37 aramex Calculate Rates Shipment Origin Country Bahrain ciy E Province Shipment Destination Country United Arab Emirates T cy J Zipcode 1 1 1 Les Province Dubei Pay at Origin hd Product nO Type International Express v Type Priority Document Express Weight 2 KG Result 24 50 BHD Local taxes if any are not included Rate is based on cash rate in Bahrain To place a Schedule Pickup Click here Version 1 1 aramex MyAramex Accessing MyAramex On the home page click on the MyAramex icon gt Through MyAramex registered customers that have their shipping accounts linked to their aramex com profiles can Manage shipping operations Acquire information about the status of their shipments Place inquiries Contact Customer Management Teams for support MyAramex Sections My Shipping Tools My Shipments My Inquires Contact Customer Management Teams ao My Shipping Tools Aramex provides you with all its online services and interactions in one place Use th
36. ress Schedule a Pickup aramex The pickup address will be automatically filled for you to change it click on the Change link located in the Pickup Address section Check the Pickup Address section Complete information by filling in the Email and Mobile and Comments fields When you re ready to submit the pickup click Submit Schedule Pickup My Details Account Number 13910 Aramex Pickup Address m Change ww dem Vu e a uf T Tl Jpcate accress Aramex international Courier Pickup Details Step 2 2 hange Pickup Preferences nternational Express v 02 16 2010 18 00 v 19 w 00 v 1 Reception gt Prepare a Shipment Online and Schedule a Pickup This option will take you to the Prepare Shipment screen where you can enter the details of your shipment then Schedule a pickup For more information please refer to the Prepare Shipment section gt For Pickup from another Address gt Pickup a shipment from a domestic addresses and delivers it to my address 1 Click the Change link in the Pickup Address section and choose the domestic address where the pickup will take place 2 Check the Pickup Details and mend then as needed d 4 When you re ready to submit the pickup click Submit 24 Complete information by filling in the Email and Mobile and Comments fields Version 1 1 Domestic Pickup Order
37. ress book 1 Log in to aramex com Home page 2 Click Manage Profile on the upper left corner 3 Click Address Book Address Lookup company Name New Address Marr Girac Arama HB inn Nn 2 Bader ChaLlar ea ab Street ecca UR Ara mA VVV VU Vives WoVe wil CCl Amman Jordan Update Delete E The address book allows you to 1 Search for your address es 2 Create a new address Click on New Address fill in your information and mark the address as shipper or recipient 3 You can update existing addresses or delete addresses that are no longer required Export all your address s to Microsoft Excel 5 Import addresses from an Excel sheet please download our addresses template and use it es 11 Version 1 1 aramex Address Add Edit Company Name Contact Person Reference Telephone Ex Fax Mobile Email Country Select Country City City locator State Province Zip PostalCode Address Building number Building name Street name Floor Apartment number Area Use this as a Pickup Shipper address 9 Use this as a Receiver address Customer Support gt At Aramex we put customers first Our customer service representatives are dedicated to answering your questions and helping you in every possible way 2 f you have a general question about our services or offers please check our Frequently Asked Questions section and you might find the answer to your ques
38. tion there Alternatively you can submit an inquiry feedback or a complaint by clicking the appropriate button in the top menu Req uest Tell Me About Locate Office My Customer Management Team gt Inquire about a service Select a product All gt Submit a complaint h wy te c gt issue a thank you note gt Express Shipping Terms and Conditions gt Comments amp suggestions gt Meet the new aramex com Track my requests gt Aramex Express Value Added services gt Parcel Express Take me to SHOP ZSHIP gt Document Express powered by aramex gt International Express gt Distribution Service gt Cash On Delivery COD gt ClickToShip gt Aramex Return Service gt Aramex Domestic gt Aramex Express Value Added services gt Tracking my shipments gt Sending an Express shipment with Aramex gt Ordering Aramex boxes pouches and other supplies Page 1 2 3 4 12 Version 1 1 aramex 2 f you are looking for contact information use our Office Locator tool for address information for any of our offices around the world And if you re an existing customer with an Aramex account you can directly contact your assigned Customer Management Team by Clicking Here where you will be able to send any member of your assigned Customer Management Team an e mail or an SMS directly from the website gt Accessing Customer Support From Home page click on the Customer Support icon aramex delivery
39. ts and click Hand Over An Aramex representative will sign the report as proof of collection which you can keep Prepared Shipments Shipment Number Product All T Shipment Reference Receiver Name Date From 12 9 2010 gt Date To 2 16 2010 e x Actions Shipment No Date Rec Name Rec Country Rate Status Product Ref Arab Update Delete 16 Feb 2010 GSO Test ee Draft PDX Emirates JOD M Ready Open Label 1234567891 10 Feb 2010 AMM TEST Jordan JOD for OND 8100034 Pickup 0 Ready Open Label 1234567892 10 Feb 2010 AMM TEST Jordan JOD for OND B100D34 Pickup 14 Update Delete 10 Feb 2010 AMM TEST Jordan pin Draft PDX Hand Over to Courier Schedule a Pickup Version 1 1 aramex Schedule a Pickup This feature enables you to schedule one pickup for shipments you prepared previously Aramex will collect your shipments from your address at the specified time Simply select from the shipment s listed below specify required pickup date ready time and click Schedule Shipper Account Pickup Address Change Pickup Date 04 27 2009 Bl Receiver company Receiver Name BeadvTime 430 om ilie y Amman Jordan Latest Time d40 AV 35 B we 86261111111 Le 5 B Location Reception Vehicle Type Small specific vehicle required Comment i select All Shipment No Date Receiver Name Status 600000000 22 Apnr 2008 Readv for Pickup Select or Des
40. ty name or part of it then click Search Use the drop down menu to choose the city name and then click select un tate Province F Zip Code Resul 7 Manama 3 When you have successfully completed the registration steps Aramex will automatically send an e mail to your mailbox Activate your aramex com account by logging in to your e mail account and open the Aramex registration confirmation e mail and then click on the link to activate your account Please note that due to mailbox security policies and filters some users have reported receiving the activation in their Junk Bulk or spam mail folders if you have not received your confirmation e mail please check these folders If you still cannot find the activation e mail please send an email to customersupport aramex com and provide us with your contact information and email so we can activate your account T Version 1 1 aramex Registration Email Password Re enter password First name Aramex Last name companyname 0 Department Pod Postion sSeetOre Ld Business industry SeectOne Click here to select your city Postal Code State province Address Budling number Building name Street name ananos ex Other phone Ext o LMobie t973 17 330436 Fax PO Country code Area code Number Make sure that you type Country code Area code Number would like to re
41. v Latest Time 19 w 00 Payment Method C Cash Credit Card Shipper Account Aramex International Courie Other Account Type Shipment will be re weighed at Aramex Fields marked with are required gt Screen 2 of 3 Aramex Mecca Street Aramex GSO Building No 33Bader Shaker al Sayab Street Chargeable Weight Step 1 3 Change Shipper Address Look up in address book GSO Test United Arab Emirates Dubai os _ kgPieces 1__ Jordan Goods Description Test Receiver Account collect Account e Select Country v Proceed On this screen you are required to either confirm the shipping information or return to the previous screen and amend it Please note that shipping rates will differ based on the origin and destination This screen also gives you the option to receive automated notification e mails and order ones to be delivered to the consignee upon shipping and delivery 30 Version 1 1 aramex Shipment Confirmation Step 2 3 Consignee Company Name GSO Test Address GSO Test Contact GSO Test City Dubai Telephone 97142865050 State Province Dubai Country United Arab Emirates Shipment Information Prepared Date 2 16 2010 1 20 00 PM Product Group International Express Total Pieces 1 Service Type Priority Document Express Gross Weight 0 50 Kg Goods Description GSO Test Chargeable Weight 0 50 Kg Custom Value 0 Curren
42. xpress Freight Logistics Shopping Services Track Schedule a Pickup Ship About Express Prepare Shipment Prepared Shipments Shipments Report Calculate Rates 28 Version 1 1 aramex Screen 1 of 3 Fill in the shipment information as required 20 The shipper address will be displayed by default if you need to change it then click the change shipper address button and choose another address Fill the receiver address fields by either typing values into the address fields or clicking the lookup in address book option Fill in the Shipment Information fields You can also schedule a pickup for your shipment by clicking the check box and providing a date and time for your pickup A valid date is one that is either on the same date of placing the pickup request or no later than 7 days from it Select your payment method Click on Proceed Version 1 1 aramex Shipment Preparation Shipper Amman Jordan Receiver GSO Test Address Company Name Contact Department GSO Test Telephone 97142865050 Country Mobile sid Cty Save to address book Shipment Information Gross Weight Priority Document Express Service Type Additional Services Press Ctrl to deselect Cash on Delivery Free Domicile 1 Hold for pickup v Goods Origin Customs Value Remarks Reference 7 Schedule a Pickup for this shipment Date 02 16 2010 28 Ready Time 18 v 00
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