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1. Windows If you select Slow Drying Paper in the Basic tab of the printer driver Macintosh If you select Slow Drying Paper in the Print Settings drop down list of the printer driver 48 Troubleshooting Error Message Cause Action Cannot Detect You installed a new ink cartridge too quickly and the machine did not detect it An ink cartridge is not installed correctly Take out the new ink cartridge and reinstall it slowly and firmly until it latches See Online User s Guide Replace the Ink Cartridges A used ink cartridge was reinstalled Remove the used ink cartridge and install a new one If you are not using Genuine Brother ink the machine may not detect the ink cartridge Use a new Genuine Brother Ink Cartridge If the error is not cleared call Brother Customer Service The ink cartridge must be replaced Replace the ink cartridge with a new genuine Brother ink cartridge The new ink cartridge has an air bubble Slowly turn the ink cartridge so that the ink supply port is pointing downward and then reinstall the cartridge The wrong Brother model ink cartridge was installed Check the model numbers of the ink cartridges and install the correct ink cartridges See Supplies on page 83 Cannot Detect Ink Volume If you are not using Genuine Brother ink the machine may not detect the ink volume Use a new Genuine Bro
2. Fax Tel Fax Tel mode recognizes and manages incoming fax and voice calls E Faxes will be received automatically E Voice calls will start the F T Ring to alert you to answer the call The F T Ring is a fast pseudo double ring made by your machine See F T Ring Time Fax Tel mode only on page 42 See Ring Delay on page 42 40 Receiving a fax Manual Manual mode turns off all automatic answering operations unless you are using the Distinctive Ring feature To receive a fax in Manual mode lift the handset of the external telephone or press Hook When you hear fax tones short repeating beeps press Fax Start and choose Receive The Easy Receive feature lets you receive faxes by lifting a handset on the same line as the machine See Online User s Guide Set Easy Receive External TAD External TAD mode lets an external answering device manage your incoming calls E Faxes will be received automatically E Voice callers can record a message on the external TAD To connect your External TAD see Online User s Guide Connect an External TAD 41 Chapter 10 Receive Mode settings Ring Delay Ring Delay sets the number of times the machine rings before itanswersin Fax Only or Fax Tel mode If you have external or extension telephones on the same line as the machine keep the Ring Delay setting of four rings See Online User s Guide Operation from External and Extension Telephones and Set Ea
3. Troubleshooting 79 A Accessories and supplies eneee ii Address Book setting UD cxcinccsccstepecacserraeasslansaateedege 38 ADF automatic document feeder 24 Automatic fax receive dialer todedadtnsseedeersadeadenalats 39 B Brother accessories and supplies 06008 ii Brother numbers ccccseeeeeeeeeeeeeeeeeees i Customer Service eeeeeeeeeeeeteeeees i FAQs frequently asked questions i Notice Disclaimer ccccsssssseeeeeeeeees iv product support i naicct dncecerecmaccncteectcns i service centers cceeeeeeeeeeeeeeeeeeneees ii Solutions Center cccccccceeeeeeeseeeeees i C Cleaning SCANNET seisticncottssacsnedamsdtdendsamiatioieeusssnced 43 Control panel overview essees 2 ControlCenter See Online User s Guide Copy pap r Size cenre eor euas 29 paper type siccsiecs mtiarscnterucdecklamentiancreceece 29 using ADF cerere iiien er E 24 using scanner glass eeens 25 Custom telephone features on a single IME eiiie prae na EE EEEE 74 D Dialing a PAUSE sorrendre ieit eiae 37 Document lOadiNg odidin ienee 24 26 E Envelopes cccccccececeeeeseaneeneeees 9 17 19 Error messages on Touchscreen 47 80 F Fax from PC See Online User s Guide Fax stand alone PO COIVING cctaaseara EEEE 39 difficulties sacetecstecdiaeedsaaluntaulabcnats 71 72 F T Ring Time setting 2 08 42 Ring De
4. 12 Gently close the scanner cover using the finger holds on each side Reconnect the power cord NOTE If there is a repeat paper jam a small scrap of paper may be stuck in the machine See Additional paper jam clear operations on page 65 Troubleshooting Additional paper jam clear operations If you experience paper jam repeatedly 3 times or more the Touchscreen displays a message asking if you want to remove the scraps Press Yes to return to the Home screen Press if Settings Press Maintenance 4 Press Remove Paper Scraps O Follow the instructions on the Touchscreen and remove the paper scraps NOTE During the procedure you must load the Maintenance sheet included with your machine in Landscape position in the manual feed slot If you do not have the Maintenance sheet use one sheet of Letter or A4 size thicker paper such as glossy paper Make sure you put the sheet in the manual feed slot not in the MP Tray 65 Troubleshooting for Wireless LAN setup Wireless LAN report After you configure the wireless LAN settings of the machine a wireless LAN report will be printed automatically If the printed report shows that the connection failed check the error code on the printed report and refer to the following instructions Error code Recommended Solutions TS 01 The wireless setting is not activated change the wireless setting to ON E f a networ
5. See Fax Only on page 40 Will you be using your Brother machine on the same line as your telephone Do you want to receive voice calls and faxes automatically Fax Tel mode is used when sharing the Brother machine and your telephone on the same line Choose Fax Tel as your Receive Mode See Fax Tel on page 40 Important Note You cannot receive voice messages on either Voice Mail or an answering machine with Fax Tel mode Do you expect to receive very few faxes Choose Manual as your Receive Mode You control the telephone line and must answer every call yourself See Manual on page 41 39 Chapter 10 To set the Receive Mode follow the instructions me Settings Press All Settings Swipe up or down or press A or Y to display Fax Press Fax Swipe up or down or press A or Y to display Setup Receive Press Setup Receive Swipe up or down or press A or Y to display Receive Mode Press Receive Mode If you cannot change the Receive Mode make sure the Distinctive Ring feature is set to Off See Online User s Guide Register the Distinctive Ring Pattern Press Fax Only Fax Tel External TAD or Manual D Press fat Receive Modes overview Some Receive Modes answer automatically Fax Only and Fax Te1 You may want to change the Ring Delay before using these modes See Ring Delay on page 42 Fax Only Fax Only mode will automatically answer every call as a fax call
6. orother Basic User s Guide MFC J5920DW If you must contact Customer Service Please complete this information for future reference Model Number MFC J5920DW Serial Number 1 Date of Purchase Place of Purchase 1 The serial number is on the back of the unit Retain this User s Guide with your sales receipt as a permanent record of your purchase in the event of theft fire or warranty service Register your product on line at http www brother com registration By registering your product with Brother you will be recorded as the original owner of the product Your registration with Brother E may serve as confirmation of the purchase date of your product should you lose your receipt E may support an insurance claim by you in the event of product loss covered by insurance and E will help us notify you of enhancements to your product and special offers The most convenient and efficient way to register your new product is on line at http Awww brother com registration 2014 Brother Industries Ltd All rights reserved Brother numbers NOTE For technical help you must call the country where you bought the machine Calls must be made from within that country Register your product By registering your product with Brother International Corporation you will be recorded as the original owner of the product Your registration with Brother E may serve as confirmation of the
7. Card 5 x 8 127 x 203 mm After the print head nozzle is cleaned the horizontal lines are gone Routine maintenance Checking the print alignment If your printed text becomes blurred or images become faded after transporting the machine adjust the print alignment Press m NOTE You can also press and then Maintenance QD Press Improve Print Quality 3 Press Alignment Press Next amp Swipe up or down or press A or Y to display the paper size options and then press the paper size that needs a print alignment adjustment and then press it amp Press Basic alignment or Advanced alignment D Following the instructions on the Touchscreen load plain paper of the selected size in Tray 1 and then press Start The machine prints the Alignment Check Sheet 1 pyy U gt pyy M z p M Ii s 9 For the A pattern swipe up or down or press A or Y to display the number of the test print that has the least visible vertical stripes 1 9 and then press it Then press OK In the example number 6 is the best choice 45 Do one of the following E f you selected Basic alignment repeat step for patterns B to H E f you selected Advanced alignment repeat step for patterns B to Z NOTE ABC ABC ABC ABDC When the print After the prin
8. Fax Start and then choosing Receive If you answer an incoming fax on an extension telephone that shares the line with the Brother machine you can transfer the fax to the machine by pressing 5 1 See Online User s Guide External and Extension Telephones 35 How to send a fax Do one of the following E Place the document face up in the ADF See Using the ADF on page 24 E Place your document face down on the scanner glass See Using the scanner glass on page 25 NOTE e Tosend faxes with multiple pages use the ADF e If you send a black and white fax from the ADF when the memory is full it will be sent in real time e You can use the scanner glass to fax pages of a book one at a time The document can be up to Letter or A4 size Do one of the following E When Fax Preview is set to Of f press Ea Fax E When Fax Preview is set to On press Fax and then Sending Faxes E The Touchscreen displays FF PO elie MC a arma ra a A OE Address Call Book History Options Ce n Hook Fax Start 36 Sending a fax 3 To change the fax sending settings press Options Swipe up or down or press A or Y to scroll through the fax settings When the setting you want is displayed press it and choose your new option When finished changing options press OK For more advanced fax sending operations and settings see Online User s Guide Send a Fax and Fax
9. Guide E Configure the machine with a TCP IP address if network scanning does not work For more information see Online User s Guide Configure Network Scanning for Windows How to scana document as a PDF file using PONU OIC EHLELS Windows For more information see Online User s Guide Scan Using ControlCenter4 Advanced Mode Windows NOTE e The screens on your PC may vary depending on your model e This section is based on using Advanced Mode in ControlCenter4 ControlCenter4 is a software utility that lets you access the applications you use most often without having to manually launch specific applications D Load your document See How to load documents on page 24 Click the cul ControlCenter4 icon in the task tray and then click Open 30 Scanning to a computer amp If the ControlCenter4 Mode screen appears click Advanced Mode and then click OK ControlCenterd Mode ie to ControlCer careers Hie eater all the softwar cece were ee Aa of your device You can choose between the Home Mode or Advanced Mode us Home Mode Advanced Mode Home Mode offers basic functions such as Photo In addition to the features available in Home Mode Print Scan and PC Fax with simple easy to use Advance Mode indudes the added ability to operations configure detailed settings and store them Offering easy operation of pre configured button settings 06 cancel Selec
10. Recommended print media To get the best print quality we recommend using the following paper Brother paper Paper Type Item Premium Plus Glossy Photo E Ledger BP71GLGR E Letter BP71GLTR m 4 x 6 BP71GP20 Plain Inkjet E Ledger BP60PLGR USA only Handling and using print media IMPORTANT DO NOT use the following kinds of paper e Damaged curled wrinkled or irregularly shaped 1 0 08 in 2 mm or greater curl may cause jams to occur e Extremely shiny or highly textured e Paper that cannot be arranged uniformly when stacked e Paper made with a short grain 23 How to load documents You can send a fax make copies and scan from the automatic document feeder ADF and from the scanner glass NOTE 2 sided documents can be faxed copied or scanned up to Legal size using the ADF Using the ADF The ADF can hold up to 50 pages and feed each sheet individually Use paper that is within the sizes and weights shown in the table Always fan the pages before placing them in the ADF Document Sizes and Weights Loading documents Length 5 8 to 14 0 in 148 to 355 6 mm Width 5 8 to 8 5 in 148 to 215 9 mm Paper weight 17 to 24 Ib 64 to 90 g m 24 How to load documents IMPORTANT e DO NOT pull on the document while it is feeding DO NOT use paper that is curled wrinkled folded ripped stapled paper clipped glued or
11. Reports E Fax Resolution E Contrast E 2 sided Fax E Glass Scan Size E Color Fax Transmission E Preview Outgoing Fax E Faxing at the end of a call E Broadcasting E Real Time Transmission E Overseas Mode E Delayed Fax E Batch Transmission E Canceling Waiting Jobs E Set New Default E Factory Reset E Polled Transmit E Transmission Verification Report Enter the fax number Using the dial pad on the Touchscreen Using Address Book E Address Book Using Call History E Redial E Outgoing Call E Caller ID history NOTE e To preview a fax message before sending it set Preview to On See Online User s Guide Preview an Outgoing Fax e If your network supports the LDAP protocol you can search for fax numbers and email addresses on your server For more information see Online User s Guide Perform an LDAP Search Using the Control Panel 5 Press Fax Start Faxing from the ADF E The machine scans and sends the document Faxing from the scanner glass E If you select Black in the Color Setting default setting the machine starts scanning the first page Go to step E f you select Color in the Color Setting the Touchscreen asks if you want to send a color fax Press Yes Color fax to confirm The machine dials and sends the page Sending a fax QO When the Touchscreen displays Next Page do one of the following E To send a single page press No T
12. Troubleshooting for Wireless LAN SEUD eisen aaeei iaa 66 Wireless LAN repott 66 If you are having difficulty with your Machine s es 67 Dial Tone detection 00 77 Telephone Line Interference or VolP System sssini 77 Machine Information 0 78 Checking the serial number 78 Checking the firmware VERSION cccciaiinie na hacchainctraachcndnentnes 78 Reset operations overview 78 How to reset the machine 79 INGO sssessceeitissssieeeesattaccncests 80 How to use the documentation Thank you for buying a Brother product Reading the documentation will help you make the most of your machine Symbols and conventions The following symbols and conventions are used throughout the documentation Bold Bold typeface identifies buttons on your computer screen Italics Italicized typeface emphasizes an important point or refers you to a related topic Courier Textin Courier New font New identifies messages displayed on the machine s Touchscreen LCD IMPORTANT IMPORTANT indicates a potentially hazardous situation which if not avoided may result in damage to property or loss of product functionality NOTE NOTE specifies the operating environment conditions for installation or special conditions of use About Brother Utilities Windows Brother Utilities is an application launcher that offers convenient access to all Brother applications inst
13. returns to and locks in the default position Open the tray cover and make Put out the paper support 1 until it sure the triangular mark inside the locks into Kr aee unfold the tray 1 lines up with the mark 2 for paper support flap 2 A3 LGR as shown in the illustration Change the paper size setting in the machine s menu if needed See Set Paper Size and Type on page 22 11 Chapter 2 Gently press and slide the paper Gently adjust the paper guides 1 to fit guides 1 to fit the paper size Make the paper Make sure the paper guides sure the triangular mark 2 on the paper touch the sides of the paper guide 1 lines up with the mark for the paper size you are using Check that the paper is flat in the tray and below the maximum paper mark 1 Overfilling the paper tray may Cause paper jams Fan the stack of paper well to avoid ka paper jams and misfeeds NOTE Always make sure the paper is not curled or wrinkled Gently load paper in the paper tray with the printing surface face down Check that the paper is flat in the tray Portrait orientation Extend Tray 2 under Tray 1 to keep the machine stable 1 Pull Tray 2 out of the machine 12 Loading paper 2 Inthe same way you extended Slowly push Tray 1 completely into the Tray 1 push the blue slider and machine extend Tray 2 to Ledger or A3 size so i
14. 59 Printer jam or paper jam O Lift the Jam Clear Flap and remove the n jammed paper Follow these steps to locate and remove the jammed paper if the Touchscreen displays Paper Jam Front or Paper Jam Front Rear NOTE If the Touchscreen displays Paper Jam Rear see page 63 Unplug the machine from the AC power outlet if paper is loaded in the MP Tray remove the paper amp Pull Tray 1 and then Tray 2 completely out of the machine Make sure you look carefully inside the machine above and below the Jam Clear Flap for scraps of paper D Put Tray 1 and then Tray 2 firmly back in the machine 60 Troubleshooting Using both hands use the finger holds IMPORTANT on each side of the machine to lift the oe ne e If paper is jammed under the print head scanner cover 1 into the open position unplug the machine from the power source and then move the print head to release the paper If the print head is in the right corner as shown in the illustration you cannot move the print head Reconnect the power cord Hold down x until the print head moves to the center Then unplug the machine from the power source and remove the paper Slowly
15. Favorite Settings as a Shortcut General information 7 M 1 Demo Demo Ones USA only Press to print a list of the machine s main features followed by a slide show on the Touchscreen After you print from a computer Demo will disappear from the screen To restore the icon you must delete all the settings you have changed by performing a Machine Reset See How to reset the machine on page 79 Wireless Status A four level indicator on the Ready Mode screen displays the current wireless signal strength if you are using a wireless connection gt T 0 Max a E When Wz appears on the Touchscreen press it to configure your wireless settings For more information see Quick Setup Guide TII Ink Displays the available ink volume Press to access the Ink menu When an ink cartridge is near the end of its life or having a problem an error icon appears on the ink color See Online User s Guide Check the Ink Volume i Settings Press to access the settings See Settings screen on page 7 Shortcuts Press to access the Shortcuts screens Date amp Time Displays the date and time that has been set in the machine m E Fax Press to access Fax mode m Copy Press to access Copy mode E Scan Press to access Scan mode Oo roe Photo Press to access Photo mode a gt Press to connect the Brother machine to an Internet service For more inform
16. Guide Set Tone or Pulse Dialing Mode Send a manual fax by pressing Hook and dialing the number Wait to hear fax receiving tones before pressing Fax Start If there is no dial tone connect a known working telephone and telephone line cord to the jack Then lift the external telephone s handset and listen for a dial tone If there is still no dial tone ask your telephone company to check the line and or wall jack If you subscribe to DSL VoIP or MagicJack services contact your service provider for connection instructions The machine does not answer when called Make sure the machine is in the correct Receive Mode for your setup See How to choose the correct Receive Mode on page 39 Check for a dial tone If possible call your machine to hear it answer If there is still no answer check that the telephone line cord is plugged into the telephone wall jack and the LINE jack inside the machine If there is no ringing when you call your machine ask your telephone company to check the line 71 Receiving Faxes Difficulty Suggestions Cannot receive a fax Make sure your machine has a dial tone by pressing Hook in Fax mode If you hear static or interference on your fax line call your local telephone provider Check all line cord connections Make sure the telephone line cord is plugged into the telephone wall jack and the LINE jack inside the machine If you subscribe to DSL VoI
17. Up to Ledger or A3 kh O N Mobile Connect Use Brother iPrint amp Scan to print and scan images and files from mobile devices See Mobile Print Scan Guide ona for Brother iPrint amp Scan at A solutions brother com manuals mE Web Connect Brother Apps Scan and upload images and files to popular web services directly from your machine Capture and convert information directly from your machine without your computer See Web Connect Guide at pimo solutions brother com manuals ES Printing Scanning Add Shortcuts Save your most frequently used settings as Shortcuts ELTE See Online User s Guide at solutions brother com manuals E5 Basic Functions 4 z5 iv VA gt Fax Copy Scan E Shortcuts 06 19 AM 01 01 2015 g Shortcuts 1 Fax to Boss m Press 4 Ewa Ink SaveCopy es mi to create a shortcut User s Guides and where to find them Which Guide What s in it Where is it Product Safety Guide Read this Guide first Please read the Safety Instructions before you set up your machine See this Guide for trademarks and legal limitations Printed In the box Quick Setup Guide Follow the instructions for setting up your machine and installing the drivers and software for the operating system and connection type you are using Printed In the box Basic User s Guide Learn the basic Fax Copy Sca
18. affect the print quality hardware performance and machine reliability Make sure you are using one of the recommended types of paper See Online User s Guide Acceptable Paper and Other Print Media The recommended environment for your machine is between 68 F to 91 F 20 C to 33 C White horizontal lines appear in text or graphics 8 ey Sa Jela amis l Ledger A3 Legal Folio A5 A6 envelopes Photo 4 x 6 10 x 15 cm Photo L 3 5 x 5 89 x 127 mm Photo 2L 5 x 7 13 x 18 cm and Index Card 5 x 8 127 x 203 mm Check the print quality See Checking the print quality on page 44 Make sure you are using Genuine Brother Ink Try using the recommended types of paper See Online User s Guide Acceptable Paper and Other Print Media To prolong print head life provide the best ink cartridge economy and maintain print quality we do not recommend frequently unplugging the machine and or leaving the machine unplugged for extended periods of time We recommend using to power down the machine Using machine resulting in periodic but less frequent cleaning of the print head allows minimal power to the 68 Troubleshooting Print Quality Difficulties continued Difficulty Suggestions The machine prints blank pages Check the print quality See Checking the print quality on page 44 Make sure you a
19. and time Quiet Mode Displays the Quiet Mode setting Press to access the Quiet Mode menu When this menu is set to On WH is displayed on the Home screen for USA when Demo is not displayed and the machine s printing noise is lowered For more information see Online User s Guide Reduce the Printing Noise All Settings Press to access the Settings menu Fax Preview Displays the Fax Preview setting Press to access the Fax Preview setting Tray Setting Press to access the Tray Setting menu Use the Tray Setting menu to change paper size and paper type for each tray Chapter 1 Entering Text When you must enter text into the machine a keyboard appears on the Touchscreen Press M1 to cycle between letters numbers and special characters NOTE To change between lowercase or uppercase letters press Ex Inserting spaces To enter a space press Space orb NOTE The characters that are available may differ depending on your country Making corrections If you entered an incorrect character and want to change it press 4 to move the cursor to highlight the incorrect character and then press x Enter the correct character You can also use the cursor to go back and insert characters To erase all the characters press Kx repeatedly Before loading paper Load only one size of paper and one type of paper in the paper tray at a time E When loading a diff
20. display F T Ring Time Press F T Ring Time Press 20 30 40 or 70 seconds 00 00 00 O06 Even if the caller hangs up during the pseudo double ringing the machine will continue to ring for the set time Routine maintenance How to clean and Close the document cover and open the ADF cover check the machine Clean the white bar 1 and the glass strip 2 with a soft lint free cloth moistened with a non flammable glass Cleaning the scanner cleaner D Unplug the machine from the AC power outlet D Lift the document cover 1 Clean the scanner glass 2 and the white plastic 3 with a soft lint free cloth moistened with a non flammable glass cleaner Close the ADF cover in the ADF unit clean the white bar 1 and the glass strip 2 with a lint free cloth moistened with a non flammable glass cleaner 43 Checking the print quality If faded or streaked colors and text appear on your printouts some of the print head nozzles may be clogged Check this by printing the Print Quality Check Sheet and looking at the nozzle check pattern amp Press ME NOTE You can also press th and then press Maintenance Press Improve Print Quality Press Check Print Quality amp Following the instructions on the Touchscreen load Letter or A4 size plain paper in the paper tray and then press Start The machine prints the Print Quality Check Sheet Check the qua
21. enter the number of copies you want Press OK If you want more than one copy enter the number up to 99 Press Black StartorColor Start 28 Stop copying To stop copying press X Copy options overview To change copy options press Copy and then press Options Swipe up or down or press A or Y to scroll through the copy settings When the setting you want is displayed press it and choose your option When you have finished changing options press OK For more information about changing the following copy options see page 29 E Paper Type E Paper Size E Tray Select For more information about changing the following copy options see Online User s Guide Copy E Quality E Enlarge Reduce E Page Layout E 2 in 1 ID E Stack Sort E Density E Ink Save Mode E Thin Paper Copy E Book Copy E Watermark Copy E Remove Background Color E 2 sided Copy Paper Type If you are copying on special paper set the machine for the type of paper you are using to get the best print quality Load your document Press EJ Copy Enter the number of copies you want Press Options Swipe up or down or press A or Y to display Paper Type Press Paper Type 00 8600 Press Plain Paper Inkjet Paper Brother BP71o0r0Other Glossy NOTE When Brother BP71 or Other Glossy is chosen Tray 1 is not available for the paper larger than Letter or A4 size Press OK Press Black Start orCo
22. in the MP Tray MP Tray AM Landscape orientation Letter Executive A3 Portrait orientation Ledger Legal Folio A5 A6 Photo Photo L Photo 2L Index card Envelope See the details in this chapter For information about other paper sizes see Online User s Guide Load Paper in the Multi purpose Tray MP Tray Loading paper When using Letter A4 or Executive size paper Using both hands use the finger holds to open the upper cover 1 and MP Tray 2 Q Using both hands pull up the paper tray until it locks into place 17 Chapter 2 Lift up the paper support Gently press and slide the MP Tray paper guides to the width of the paper you are using wie B4 LGR a O Fan the stack of paper well to avoid paper jams and misfeeds NOTE e Always make sure the paper is not curled or wrinkled e You can load up to 80 sheets of plain paper 18 Gently load the paper in the MP Tray with the printing surface face up Make sure you load the paper in the MP Tray and not the manual feed slot Landscape orientation NOTE If you cannot load the paper in the MP Tray lift the cover 1 forward and push the release lever 2 toward the back of the machine and then load the paper Using both hands gently adjust
23. is set up correctly See Online User s Guide External TAD Telephone Answering Device 1 Plug the telephone line cord directly from the wall telephone jack to your Brother machine s LINE jack 2 Remove the protective cap from your Brother machine s EXT jack and then plug the telephone line cord from your answering machine into the EXT jack 3 Set your answering machine to answer within 4 rings If you are having problems receiving faxes or voice messages set your answering machine to answer within 2 or 3 rings 4 Record the outgoing message on your answering machine E Record five seconds of silence at the beginning of your outgoing message m Limit your speaking to 20 seconds E End your outgoing message with your Fax Receive Code for people sending manual faxes For example After the beep leave a message or press 5 1 and Start to send a fax 5 Set your answering machine to answer calls 6 Set your Brother machine s Receive Mode to External TAD See How to choose the correct Receive Mode on page 39 Make sure your Brother machine s Easy Receive feature is turned On Easy Receive is a feature that allows you to receive a fax even if you have answered the call on an external or extension telephone See Online User s Guide Set Easy Receive If you often get transmission errors due to possible interference on the telephone line try changing the Compatibility setting to Basic for V
24. on both your machine and the wireless access point router Confirm your wireless access point router supports WPS or AOSS and try starting again TS 08 Two or more wireless access points with WPS or AOSS enabled are detected E Try starting again after a few minutes avoid interference from other access points 66 Troubleshooting If you are having difficulty with your machine IMPORTANT Using non Brother supplies may affect the print quality hardware performance and machine reliability If you think there is a problem with your machine check the following tables of troubleshooting tips You can correct most problems yourself If you need additional help the Brother Solutions Center offers the latest FAQs and troubleshooting tips Visit http support brother com NOTE For technical help you must call the country where you bought the machine Calls must be made from within that country Printing Difficulties Difficulty Suggestions The headers or footers appear There is an unprintable area on the top and bottom of the page Adjust the top and when the document is displayed on bottom margins in your document to allow for this the screen but they do not show up when it is printed See Online User s Guide Unprintable Area Print speed is too slow Try changing the printer driver setting The highest resolution needs longer data processing sending and printing time Try the o
25. purchase date of your product should you lose your receipt E may support an insurance claim by you in the event of product loss covered by insurance and E will help us notify you of enhancements to your product and special offers Register f your new product online at http www brother com registration 1 USA only You can also complete and fax the Brother Warranty Registration and Test Sheet FAQs frequently asked questions The Brother Solutions Center is our one stop resource for all your Fax Machine Multi Function Center needs Download the latest software documents and utilities read FAQs and troubleshooting tips and learn how to get the most from your Brother product http support brother com NOTE e Check here for Brother driver updates To keep your machine s performance up to date check here for the latest firmware upgrade For Customer Service In USA http www brother usa com support Self Service Email Chat 1 877 BROTHER 1 877 276 8437 1 901 379 1215 assistance via fax 1 877 268 9575 test your fax sending and fax receiving operations In Canada http Awww brother ca support Self Service Videos Email Chat Facebook and Twitter Help Service Center Locator USA only For the location of a Brother authorized service center call 1 877 BROTHER 1 877 276 8437 or visit http www brother usa com service Service Center Locations Canada only For the location of a Broth
26. seconds before turning off screen If you have connected an external telephone or TAD it is always available a x Cancel 7 Press to cancel an operation when lit If you turn off the machine using it still periodically cleans the print head to maintain print quality To prolong print head life provide better ink efficiency and maintain print quality keep your machine connected to the power at all times Press to return to the Home screen The Chapter 1 3 7 Touchscreen LCD Select from three types of screens to set the Home screen Basic Functions screen More screens and Shortcuts screens When the Basic Functions screen is displayed swipe left or right or press lt or gt to display the More screens Press f J to display the Shortcut screens Basic Functions screen 06 19 AM 01 01 2015 The Basic Functions screen displays the date and time and provides access to Fax Copy and Scan modes More screens LGR Copy Shortcuts 06 19 AM 01 01 2015 6 7 The More screens display the date and time and provides access to additional features such as Photo Web Apps and Ledger Copy Shortcuts Shortcut screens g Shortcuts 1 Shortcut01 i s Press TT to create a shortcut 8 Create Shortcuts for frequently used operations such as sending a fax making a copy scanning and using Web Connect For instructions see Online User s Guide Save Your
27. taped DO NOT use cardboard newspaper or fabric DO NOT leave a thick document on the scanner glass If you do this the ADF may jam Make sure documents with ink or correction fluid are completely dry Ge Unfold the ADF document support 1 Fan the pages well Loading documents Adjust the paper guides 1 to fit the NOTE weet Your doeumen DO NOT load your document underneath the supports 1 Place your document face up top edge first in the ADF until the Touchscreen displays ADF Ready and you feel it e If you load a small size document and touch the feed rollers cannot remove it open the stack tray 1 and then remove the document Close the stack tray before closing the ADF document support Using the scanner glass Use the scanner glass to fax copy or scan one page at a time Document Sizes Supported Length Up to 11 7 in 297 mm Width Up to 8 5 in 215 9 mm Weight Up to 4 4 Ib 2 kg 25 Chapter 3 How to load documents NOTE To use the scanner glass the ADF must be empty and the ADF document support must be closed D Lift the document cover Place the document face down in the upper left corner of the scanner glass 1 Close the document cover IMPORTANT If you are scanning a book or thick document DO NOT slam or press on the document cover 26 Printing from a computer How to printa document
28. until it latches See Online User s Guide Replace the Ink Cartridges 52 Troubleshooting Error Message Cause Action No Paper Fed Tray 1 No Paper Fed Tray 2 No Paper Fed MP Tray The machine is out of paper or paper is not correctly loaded in the paper tray Do one of the following E Refill the paper tray and then press OK on the Touchscreen E Remove and reload the paper then press OK on the Touchscreen See Before loading paper on page 9 The paper tray was not fully inserted Remove the paper tray and reinstall it until it locks into place and then press OK on the Touchscreen The paper was not inserted in the center position of the manual feed slot or MP Tray Remove the paper and re insert it in the center of the manual feed slot and then press OK on the Touchscreen See Loading paper in the manual feed slot on page 19 The Jam Clear Cover is not closed correctly Make sure the Jam Clear Cover is closed evenly at both ends See Printer jam or paper jam on page 60 Paper dust has accumulated on the surface of the paper pick up rollers Clean the paper pick up rollers See Online User s Guide Clean the Paper Pick up Rollers and Clean the Paper Pick up Rollers for Paper Tray 2 The paper is jammed in the machine Remove the jammed paper by following the steps See Printer jam or paper jam on page 60
29. use in the country of purchase only Local Brother companies or their dealers will support only machines purchased in their own countries Brother Earth www brotherearth com
30. 0 34 Telephone services overview 34 VOICE mall ccscrccssaetccadeseerchvouuspaunes 34 Distinctive Ring ceccceeee 34 Voice over Internet Protocol Ge ap Geen ameerr a ser ritcr ent 34 Connecting an external telephone answering device TAD 35 External and extension telephones ceeeeeeees 35 Sending a fax ccscceeeeeeeee 36 How to Send a faX ceceeeeeeeeeeeeee 36 Stop faxing 37 How to store numbers 56 37 Storing a pause 37 Storing Address Book PUUOITIDIGTS octscsacucscesacetanieaxstanienenana 38 How to set your Station ID 38 10 Receiving a fax a an 39 Receive Modes 1ceeeee 39 How to choose the correct Receive Mode cccceeeee 39 Receive Modes overview 40 Receive Mode settingS 42 Ring Delay ooecraiec nascctcetiecserenepoecce 42 F T Ring Time Fax Tel mode only 05 42 Routine maintenance 43 How to clean and check the PRICING seirena aa 43 Cleaning the scannet 43 Checking the print quality 44 Checking the print alignment 45 Troubleshooting 47 Identifying the problem 47 Error and maintenance INES SAG CS iiir iirin ue repensi 47 Error animations 57 Transferring your faxes or Fax Journal report eects 57 Document jam eee 58 Printer jam or paper jam 60
31. Basic for VoIP reduces the modem speed to 9 600 bps and turns off color fax receiving and Error Correction Mode ECM except for color fax sending Unless interference is a recurring problem on your telephone line you may prefer to use it only when needed To improve compatibility with most VoIP services Brother recommends changing the compatibility setting to Basic for VoIP E Normal sets the modem speed at 14 400 bps E High increases the modem speed to 33 600 bps factory setting Press A NOTE VoIP Voice over IP is a type of phone system that uses an Internet connection rather than a traditional phone line 77 Machine Information Reset operations overview The following reset operations are available Checking the serial number 1 Machine Reset You can see the machine s serial number on You can reset all the machine s settings the Touchscreen that you have changed such as Date and Time and Ring Delay Press T Settings The Demo icon will be restored to the Press All Settings Home screen USA only 2 Network Swipe up or down or press A or Y to display Machine Info You can reset the print server back to its factory settings such as the password Press Machine Info and IP address information 3 Address Book amp Fax Press Serial No 9806 69 Your machine s serial number will Address Book amp Fax resets the following appear on the Touchscr
32. F LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU IN ANY EVENT BROTHER S LICENSOR S LIABILITY TO YOU FOR ACTUAL DAMAGES FROM ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION WHETHER IN CONTRACT TORT INCLUDING NEGLIGENCE PRODUCT LIABILITY OR OTHERWISE WILL BE LIMITED TO 50 Compilation and Publication Notice Under the supervision of Brother Industries Ltd these products manuals have been compiled and published covering the latest product descriptions and specifications The contents of the manuals and the specifications of this product are subject to change without notice Brother reserves the right to make changes without notice in the specifications and materials contained herein and shall not be responsible for any damages including consequential caused by reliance on the materials presented including but not limited to typographical and other errors relating to the publications You can use the following features High capacity versatile paper handling You can load a wide variety of paper types into the trays Continuous Ledger or A3 printing is also possible If you choose auto select in your printer driver the tray containing the correct paper size will be selected automatically during printing See Loading paper on page 9 MP Tray 80 sheets Tray 1 250 sheets Up to Ledger or A3 Tray 2 250 sheets
33. If this error occurs often during 2 sided copying or 2 sided printing the paper feed rollers may be stained with ink Clean the paper feed rollers See Online User s Guide Clean the Paper Feed Rollers Out of Fax Memory The fax memory is full Do one of the following E Clear the data from the memory To gain extra memory you can turn off Memory Receive See Online User s Guide Turn Off Memory Receive E Print the faxes that are in the memory See Online User s Guide Print a Fax Stored in the Machine s Memory 53 Error Message Cause Action Out of Memory The machine s memory is full If a fax sending or copy operation is in process E Press x or Quit or Close and wait until the other operations that are in process finish and then try again E Press Send Now to send the pages scanned so far E Press Partial Print to copy the pages scanned so far E Clear the data in the memory To gain extra memory you can turn off Memory Receive See Online User s Guide Turn Off Memory Receive E Print the faxes that are in the memory See Online User s Guide Print a Fax Stored in the Machine s Memory Paper Jam Front Paper Jam Front Rear Paper Jam Rear The paper is jammed in the machine Remove the jammed paper by following the steps See Printer jam or paper jam on page 60 If there is a repeat paper jam try an
34. LG3077001 USA only Basic User s Guide LEW303001 CD ROM for Windows amp Mac LEW269001 1 For more information about the replacement supplies visit http www brother com pageyield Notice Disclaimer of Warranties USA and Canada BROTHER S LICENSOR S AND THEIR DIRECTORS OFFICERS EMPLOYEES OR AGENTS COLLECTIVELY BROTHER S LICENSOR MAKE NO WARRANTIES EXPRESS OR IMPLIED INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE REGARDING THE SOFTWARE BROTHER S LICENSOR S DOES NOT WARRANT GUARANTEE OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE SOFTWARE IN TERMS OF ITS CORRECTNESS ACCURACY RELIABILITY CURRENTNESS OR OTHERWISE THE ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE OF THE SOFTWARE IS ASSUMED BY YOU THE EXCLUSION OF IMPLIED WARRANTIES IS NOT PERMITTED BY SOME STATES IN THE USA AND SOME PROVINCES IN CANADA THE ABOVE EXCLUSION MAY NOT APPLY TO YOU INNO EVENT WILL BROTHER S LICENSOR S BE LIABLE TO YOU FOR ANY CONSEQUENTIAL INCIDENTAL OR INDIRECT DAMAGES INCLUDING DAMAGES FOR LOSS OF BUSINESS PROFITS BUSINESS INTERRUPTION LOSS OF BUSINESS INFORMATION AND THE LIKE ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE EVEN IF BROTHER S LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES BECAUSE SOME STATES IN THE USA AND SOME PROVINCES IN CANADA DO NOT ALLOW THE EXCLUSION OR LIMITATION O
35. P or MagicJack services call your service provider for connection instructions If you have problems due to possible interference on the telephone line you can change the compatibility setting See Telephone Line Interference or VoIP System on page 77 Make sure the machine is in the correct Receive Mode This is determined by the external devices and telephone subscriber services you have on the same line as the Brother machine See How to choose the correct Receive Mode on page 39 If you have a dedicated fax line and want your Brother machine to automatically answer all incoming faxes select Fax Only mode If your Brother machine shares a line with an external answering machine select External TAD mode In External TAD mode your Brother machine will automatically receive incoming faxes and voice callers will be able to leave a message on your answering machine If your Brother machine shares the line with a Voice Mail subscriber service see Online User s Guide Voice Mail If your Brother machine is on a line with the Distinctive Ring subscriber service see Online User s Guide Distinctive Ring If your Brother machine shares a line with other telephones and you want it to automatically answer all incoming faxes select Fax Tel mode In Fax Tel mode your Brother machine will automatically receive faxes and produce a pseudo double ring to alert you to answer voice calls If you do not want your Brother machine t
36. The machine can receive and print data from your computer Before you can print from a computer you must install the printer driver For more information and detailed instructions on printing see Online User s Guide Print Install the Brother printer driver from the Installer CD ROM or from Brother Solutions Center See Quick Setup Guide From your application select the Print command Select the name of your machine in the Print dialog box and click Properties or Preferences depending on the application you are using Select the settings you want to change in the Properties dialog box Commonly used settings include E Media Type E Print Quality E Paper Size E Orientation E Color Grayscale E Ink Save Mode E Scaling E 2 sided Booklet Click OK Click Print or OK depending on the application you are using to begin printing 27 Copying How to copy D Do one of the following to load your document E Place the document face up in the ADF See Using the ADF on page 24 E Place the document face down on the scanner glass See Using the scanner glass on page 25 E The Touchscreen displays Plain Paper x 1 Letter Normal Auto Tray Select Options Black Start Color Start 1 No of Copies Enter the number of copies E Press or on the Touchscreen as shown above E Press the displayed number of copies on the Touchscreen and then
37. a is left in the machine s memory Press x lt The machine will cancel the job and clear it from the memory Try to print again Disconnected The other person or other person s fax machine stopped the call Try to send or receive again If calls are stopped repeatedly and you are using a VolP Voice over IP system try changing the Compatibility to Basic for VoIP See Telephone Line Interference or VoIP System on page 77 Document Jam too Long The document was not inserted or fed correctly or the document scanned from the ADF was too long See Using the ADF on page 24 See Document jam on page 58 DR Mode in Use The machine is in Distinctive Ring mode You cannot change the Receive Mode from Manual to another mode Set Distinctive Ring to Off See Online User s Guide Register the Distinctive Ring Pattern High Temperature The room temperature is too high After cooling the room allow the machine to cool down to room temperature Try again when the machine has cooled down Hub is Unusable A hub or USB flash drive with hub has been connected to the USB direct interface Hubs including a USB flash drive that has a built in hub are not supported Unplug the device from the USB direct interface Image Too Long The proportions of your photo are irregular so effects could not be added Choose a regularly proportioned image Image Too Small T
38. alled on your device General information Windows xP Windows Vista and Windows 7 Click Start gt All Programs gt Brother gt Pan Brother Utilities Windows 8 Tap or click Te Brother Utilities either on the Start screen or the desktop Windows 8 1 Move your mouse to the lower left corner of the Start screen and click if you are using a touch based device swipe up from the bottom of the Start screen to bring up the Apps screen When the Apps screen appears tap or click mera Brother Utilities Select your machine Brother Utilities Choose the operation you want Chapter 1 Control panel overview 3 7 Touchscreen LCD and Touchpanel Basic Functions E Shortcuts 06 19 AM 01 01 2015 1 3 7 Touchscreen LCD Liquid Crystal Display Access the menus and options you want by pressing them as they are displayed on the Touchscreen LCD You can adjust the angle of the Touchscreen LCD and Touchpanel by lifting it To lower this control panel press the release button that is located behind it as shown in the illustration General information eee 3 Power On Off a Back Press to go back to the previous menu Press to turn on the machine level iA Home Press and hold down o to turn off the machine The Touchscreen LCD displays default screen displays the date and time Shutting Down and stays on for a few but you can change the default Home
39. ation see Web Connect Guide Press to connect the Brother machine to the Brother Apps menu E LGR Copy Shortcuts Use this preset copy shortcut to copy on Ledger or A3 size paper For more information see Online User s Guide Use the Ledger Copy Shortcuts 8 Add Shortcut Create Shortcuts for frequently used operations such as sending a fax copying scanning and using Web Connect Three Shortcuts screens are available with space for up to six Shortcuts on each screen For more information see Online User s Guide Save Your Favorite Settings as a Shortcut Chapter 1 NOTE If a Shortcuts screen is set as the Home screen ffa 4S EN is displayed at the bottom of the screen Press this icon to access the Basic Functions screen Stored Faxes E Shortcuts 01 40 AM 01 01 2015 When Fax Preview is set to Off Stored Faxes displays how many received faxes are in the machine s memory Press Print to print the faxes 10 New Fax es 10 New Fax es 01 Scan E Shortcuts 01 44 AM 01 01 2015 When Fax Preview is set to On New Fax es displays how many new faxes you have received and stored in the machine s memory Press View to view your faxes on the Touchscreen 11 Warning icon am 11 Name Detail Detail T if Teal Fe Copy Scan E Shortcuts 06 21 AM 01 01 2015 The warning icon appears when there is an error or maintenance Press Detail to v
40. both hands gently adjust the manual feed slot paper guides to fit the envelope QO Put one envelope in the manual feed slot until the front edge touches the paper feed roller Let go of the envelope when you hear the machine pull it in a short distance The Touchscreen displays Manual Feed Slot ready NOTE Push the envelope into the manual feed slot until you feel it grab the envelope Loading paper Pull out the paper support 1 until it locks into place and then unfold the paper support flap 2 21 Chapter 2 Paper settings Set Paper Size and Type To get the best print quality set the machine for the type of paper you are using You can use the following sizes of paper for copies Letter Legal Ledger Folio A4 A5 A3 Executive and Photo 4 x 6 10 x 15 cm and the following sizes for printing faxes Letter Legal Ledger Folio A4 and A3 When loading a different size of paper in the machine you must change the paper size setting at the same time so your machine can fit an incoming fax on the page i Settings Press Tray Setting Press Tray 1 Tray 2 or MP Tray Do one of the following E f you pressed Tray 1 or MP Tray press Paper Type Press Plain Paper Inkjet Paper Brother BP71 or Other Glossy Paper Type Plain Paper Inkjet Paper Brother BP71 Other Glossy Press Paper Size 22 Swipe up or down or press A or Y to d
41. by step instructions when paper gets jammed You can read the steps at your own pace by pressing gt to see the next step and lt 4 to go back a step Transferring your faxes or Fax Journal report If the Touchscreen displays E Unable to Clean XX E Unable to Initialize XX E Unable to Print XX M Unable to Scan XX We recommend transferring your faxes to another fax machine or to your PC See Transferring faxes to another fax machine on page 57 See Transferring faxes to your PC on page 57 Transfer the Fax Journal report to see if there are any faxes you must transfer See Transferring the Fax Journal report to another fax machine on page 58 Transferring faxes to another fax machine If you have not set up your Station ID you cannot enter fax transfer mode See How to set your Station ID on page 38 a Press x to temporarily interrupt the error Press iN Settings Press All Settings 4 Swipe up or down or press A or Y to display Service Press Service Troubleshooting Press Data Transfer Press Fax Transfer Do one of the following E f the Touchscreen displays No Data there are no faxes in the machine s memory Press Close and then press r E Enter the fax number where faxes will be forwarded Press Fax Start Transferring faxes to your PC Transfer faxes from your machine s memory to your PC ay Press x to temporari
42. chine Make sure paper is not still jammed in the machine See Additional paper jam clear operations on page 65 70 Printing Received Faxes Troubleshooting Difficulty Suggestions E Condensed print E Horizontal streaks Top and bottom sentences are cut off E Missing lines This is usually caused by a poor telephone connection Make a copy if your copy looks good you probably had a bad connection with static or interference on the telephone line Ask the other party to send the fax again Vertical black lines when receiving The sender s scanner may be dirty Ask the sender to make a copy to see if the problem is with the sending machine Try receiving from another fax machine Left and right margins are cut off or a single page is printed on two pages If the received faxes are divided and printed on two pages or if you get an extra blank page your paper size setting may not be correct for the paper you are using See Set Paper Size and Type on page 22 Turn on Auto Reduction See Online User s Guide Shrink Page Size of an Oversized Incoming Fax Telephone Line or Connections Difficulty Suggestions Dialing does not work No dial tone Check all line cord connections Make sure the telephone line cord is plugged into the telephone wall jack and the LINE jack inside the machine Canada only Change the Tone Pulse setting See Online User s
43. ct the document size from the Document Size drop down list Click Scan The machine starts scanning The folder where the file is saved opens automatically How to scan a document as a PDF file using the Touchscreen Load your document See How to load documents on page 24 Press el Scan Swipe left or right to display to File Press to File is highlighted and appears in the center of the Touchscreen Press OK If the machine is connected to a network press the PC Name Do one of the following E To use the default settings go to step E To change the default settings go to step Press Options Scanning to a computer Press Scan Settings and then press Set at Device amp Choose the settings for 2 sided Scan Scan Type Resolution File Type Scan Size Skip Blank Page and Remove Background Color if needed Press OK Press Start The machine starts scanning NOTE The following scan modes are available e to OCR e to File e to Image e to Media e to E mail e to E mail Server to FTP to Network to Web WS Scan Web Services Scan Windows users only Includes Windows Vista SP2 or later Windows 7 and Windows 8 For more information see Online User s Guide Scan Using Web Services from the Brother Machine Windows Vista SP2 or greater Windows 7 and Windows 8 31 PhotoCapture Cente
44. e them to their correct positions 55 Error Message Cause Action Wrong Paper Wrong Paper Tray 1 Wrong Paper Tray 2 Wrong Paper MP Tray The paper size setting does not match the size of paper in the tray The paper orientation is not proper for the paper size You did not set the paper guides in the tray to the indicators for the paper size you are using 1 Check that the paper size you choose on the Touchscreen matches the size of the paper in the tray See Set Paper Size and Type on page 22 2 Make sure you loaded the paper in the proper orientation and set the paper guides at the indicators for your paper size See Before loading paper on page 9 3 After you have checked the paper size and the paper orientation press OK on the Touchscreen If you are printing from your computer make sure the paper size you choose in the printer driver matches the size of paper in the tray For more information see Online User s Guide Change the Paper Size Windows or Change the Paper Size Macintosh Wrong Tray Settings The machine s Paper Size and Tray Use settings do not match the size of paper in the tray you are using Follow the instructions on the Touchscreen and try to print again Configure the paper size setting for the tray according to the on screen instructions 56 Error animations Error animations display step
45. een settings E Address Book nese Ai Address Book and Setup Groups d E Programmed fax jobs in the memor Checking the firmware 5 i Polled Transmit Delayed Fax and version Delayed Batch Transmission You can see the machine s firmware version E Station ID on the Touchscreen Name and Number E Remote Fax Options Press vt Goa Fax Forwarding and Paging Press A11 Settings m Report settings Transmission Verification Report Swipe up or down or press A or to Address Book and Fax Journal display Machine Info E History Eigse Mame Eg Caller ID history and Outgoing Call Press Firmware Version E Faxes in memory Press Main Version 4 All Settings Your machine s firmware version will You can restore all settings to the factory appear on the Touchscreen settings Brother strongly recommends performing Press A this procedure before handing over or disposing of the machine 9066 OO NOTE Unplug the interface cable before you choose Network orAll Settings How to reset the machine ld Settings Press All Settings Swipe up or down or press A or Y to display Initial Setup Press Initial Setup Swipe up or down or press A or Y to display Reset Press Reset 00 86 606 Press the type of reset you want to do Machine Reset Network Address Book amp Fax or All Settings Press Yes to confirm Press Yes for two seconds to reboot the machine
46. el a Fax in Progress or Check and Cancel Pending Fax If the problem continues ask the telephone company to check your telephone line If you often get transmission errors due to possible interference on the telephone line try changing the machine s Compatibility setting to Basic for VoIP See Telephone Line Interference or VoIP System on page 77 Vertical black lines when sending Black vertical lines on faxes you send are typically caused by dirt or correction fluid on the glass strip Clean the glass strip See Cleaning the scanner on page 43 Handling Incoming Calls Difficulty Suggestions The machine hears a voice as a CNG Tone If Easy Receive is set to On your machine is more sensitive to sounds It may mistakenly interpret certain voices or music on the line as a fax machine calling and respond with fax receiving tones Deactivate the machine by pressing x Try avoiding this problem by turning Easy Receive to Off See Online User s Guide Set Easy Receive Sending a fax call to the machine If you answered on an extension telephone press your Fax Receive Code the factory setting is x 5 1 If you answered on the external telephone connected to the EXT jack press Fax Start and then press Receive to receive the fax When your machine answers hang up Custom features on a single line If you have Call Waiting Call Waiting Caller ID Caller ID RingMaster V
47. er A4 or Executive size NOTE aper aaa paper Always make sure the paper is not curled D Pull Tray 1 completely out of the machine 4 Load paper in the paper tray with the printing surface face down Check that the paper is flat in the tray Landscape orientation Gently press and slide the paper guides 1 to fit the paper size Make sure the triangular mark 2 on the paper guide 1 lines up with the mark for the paper size you are using Gently adjust the paper guides 1 to fit the paper Make sure the paper guides touch the sides of the paper amp Fan the stack of paper well to avoid paper jams and misfeeds 10 Loading paper QO Check that the paper is flat in the tray When using Ledger or A3 size paper and below the maximum paper mark 1 ap Pull Tray 1 completely out of the Overfilling the paper tray may cause machine Rest the tray on a flat surface aper jams a Push the blue slider until it locks in the release position and then extend the tray until the blue slider returns to and wl locks in the default position Open the ry vai tray cover and make sure the triangular mark inside the tray 1 lines up with the mark 2 for B4 JIS LGL as shown in the illustration Slowly push the paper tray completely into the machine Push the blue slider a second time until it locks in the release position and then extend the tray until the blue slider
48. er authorized service center visit http Awww brother ca support Ordering accessories and supplies For best quality results use only genuine Brother accessories which are available at most Brother retailers If you cannot find the accessory you need and have a Visa MasterCard Discover American Express credit card or PayPal account you can order directly from Brother Visit us online for a complete selection of the Brother accessories and supplies that are available for purchase NOTE In Canada only Visa and MasterCard are accepted In USA 1 877 552 MALL 1 877 552 6255 1 800 947 1445 assistance via fax http www brothermall com In Canada http www brother ca Order Information Description Item Ink Cartridge Super High Yield lt black gt LC20EBK Prints approx 2 400 pages Ink Cartridge Super High Yield lt yellow gt LC20EY Prints approx 1 200 pages 1 Ink Cartridge Super High Yield lt cyan gt blue LC20EC Prints approx 1 200 pages Ink Cartridge Super High Yield lt magenta gt red LC20EM Prints approx 1 200 pages 1 Premium Plus Glossy Photo Paper Ledger size 20 sheets Letter size 20 sheets 4 x 6 size 20 sheets BP71GLGR BP71GLTR BP71GP20 Multipurpose Paper Plain Paper Letter size 500 sheets BP60MPLTR USA only Plain Inkjet Paper Ledger size 100 sheets BP60PLGR USA only Telephone Line Cord
49. erent paper size in the tray you must also change the paper size setting in the machine Doing this enables the machine to automatically feed paper from the appropriate tray if Auto Tray Select has been set in the machine or printer driver See Set Paper Size and Type on page 22 E f the Check Paper setting is On the machine will display a message asking if you want to change the paper type and paper size when you pull Tray 1 or Tray 2 out of the machine or load paper in the MP Tray Change the paper size and paper type settings if needed according to the instructions on the Touchscreen See Check Paper setting on page 23 We explain how to load paper for each tray Tray Fl cecdevusene siest ii See page 9 Tray 2 ppe ete2 rren near See page 14 MPT 3I crengi ssi bbe meee See page 17 Manual feed slot See page 19 Loading paper Loading paper in paper tray 1 Paper size and loading orientation The paper size determines the orientation when loading paper in Tray 1 Tray 1 A4 Landscape orientation Letter Executive A5 A6 Photo Photo L Photo 2L Index card Envelope A3 Portrait orientation Tray 1 is extended Ledger Legal Glossy photo paper is not available See the details in this chapter For information about other paper sizes see Online User s Guide Load Paper in Paper Tray 1 Chapter 2 When using Lett
50. ering device extemal emo ene eee mer oe ee gree 39 Receive Mode cccceccccsseeseeseeeeeeeees 39 Telephone line difficulties a co ens settee cekboseacecackeectanaccreens 71 interference or VoIP system n 77 Text entering aeoeeeeeneesneeoonereerrner rere eeeeeeee 8 Transferring your faxes or Fax Journal report ssssssessssesssssrrsrerrerrene 57 Tray Select cr niece ee ar 29 Troubleshooting document jam 2 sseeeeeeeeeeeeeeeeeees 58 error and maintenance messages on Touchscreen oesnoooeeeeeeerserreerrererrrrneee 47 if you are having difficulty COPYING fete ee Ae see 75 incoming calls cice cececcececcenecestcceeseesees 74 NetWork AxcceeteatesstecctnGcndececsi in 76 paper handling ssessseeeeeesneeneeeneenne 70 phone line or connections 71 PhotoCapture Center 75 print guality serret 68 PINUNO sericea teem eree 67 printing received faxes ee 71 receiving faxes eerren 72 SCANNING seriats ai 75 software geen nee eee ee ee eae 75 paper jam eee nee ee eee ene nee cee ee 60 wireless LAN setup Wireless LAN report n se 66 W Warranties are in the box Notice Disclaimer ceeeeeeeeeeeeees iv Wireless Network See Quick Setup Guide and Online User s Guide 81 Supplies Ink Service Life of Ink Cartridge Replacement Supplies The machine uses individual Black Yellow Cyan and Magenta ink cartridges that are separate from the print head assemb
51. he machine sends the document E To send more than one page press Yes and go to step Place the next page on the scanner glass Press OK The machine scans the page Repeat steps and for each additional page Stop faxing To stop faxing press x lt How to store numbers Store fax and telephone numbers in your machine s Address Book or create Groups of fax recipients so you can broadcast a fax to many people at once NOTE Even if you lose electrical power numbers stored in your Address Book will not be lost Storing a pause When storing Address Book numbers you can insert one or more 3 5 second pauses by pressing Pause on the Touchscreen 37 Chapter 9 Storing Address Book numbers Your Address Book can hold up to 100 entries each with up to two numbers Press ca Fax Press Address Book Press Edit Press Add New Address Press Name 0000 Enter the name up to 16 characters using the keyboard on the Touchscreen Press OK See Entering Text on page 8 Press Address 1 Enter the first fax or telephone number up to 20 digits using the Touchscreen Press OK NOTE If you downloaded Internet Fax l Fax To store an email address to use with Internet Fax l Fax or Scan to E mail server press and enter the email address and then press OK To store a second fax or telephone number press Address 2 Enter the fax or telephone numbe
52. he size of your photo is too small to trim Choose a larger image 50 Troubleshooting Error Message Cause Action Ink Absorber Pad Full The ink absorber box or flushing box is full These components are periodic maintenance items that may require replacement after a period of time to ensure optimum performance from your Brother machine Because these components are periodic maintenance items the replacement is not covered under the warranty The need to replace these items and the time period before replacement is dependent on the number of purges and flushes required to clean the ink system These boxes acquire amounts of ink during the different purging and flushing operations The number of times a machine purges and flushes for cleaning varies depending on different situations For example frequently powering the machine on and off will cause numerous cleaning cycles since the machine automatically cleans itself upon power up The use of non Brother ink may cause frequent cleanings because non Brother ink could cause poor print quality which is resolved by cleaning The more cleaning the machine requires the faster these boxes will fill up NOTE Repairs resulting from the use of non Brother supplies may not be covered under the stated product warranty The ink absorber box or flushing box must be replaced Call Brother Customer Service or a Brother Authorized Service Center to have
53. ide the paper Gently adjust the paper guides 1 to fit guides 1 to fit the paper size the paper Make sure the triangular mark 2 on the Make sure the paper guides touch the paper guide 1 lines up with the mark sides of the paper for the paper size you are using Check that the paper is flat in the tray and below the maximum paper mark 1 Overfilling the paper tray may cause paper jams GD Fan the stack of paper well to avoid paper jams and misfeeds NOTE Always make sure the paper is not curled 5 Gently load the paper into the paper tray with the printing surface face down Portrait orientation amp Slowly push Tray 2 completely into the machine 15 Chapter 2 Extend Tray 1 over Tray 2 to D Close the output paper tray cover and prevent printed pages from falling off slowly push Tray 1 completely into the the output tray machine 1 Pull Tray 1 out of the machine 2 Inthe same way you extended Tray 2 push the blue slider and extend Tray 1 to Ledger or A3 size so it is even with Tray 2 D Open the output paper tray and lift the A4 LTR stopper 1 if Letter or A4 size paper is in Tray 1 Change the paper size setting in the machine s menu if needed See Set Paper Size and Type on page 22 16 Loading paper in the multi purpose tray MP Tray Paper size and loading orientation The paper size determines the orientation when loading paper
54. iew the message and then press x to return to Ready mode See Error and maintenance messages on page 47 NOTE e This product adopts the font of ARPHIC TECHNOLOGY CO LTD e MascotCapsule UI Framework and MascotCapsule Tangiblet developed by HI CORPORATION are used MascotCapsule is a registered trademark of HI CORPORATION in Japan MASCOT CAPSULE Settings screen When you press ih the Touchscreen LCD displays the machine s status This screen provides access to all the machine s settings Maintenance i Tray Setting Fax Preview All Settings 8 T 6 1 Maintenance Press to access the Maintenance menu Check and improve the print quality clean the print head and check the available ink volume You can also use the Maintenance solution menu to solve a recurring paper jam error 2 Receive Mode Displays the current Receive Mode E Fax Fax Only E Fax Tel E External TAD E Manual NOTE When the Distinctive Ring feature is turned on the Touchscreen displays D R For more information see Online User s Guide Distinctive Ring General information Wi Fi Press to set up a wireless network connection A four level indicator D on the screen displays the current wireless signal strength if you are using a wireless connection Date amp Time Displays the date and time that has been set in the machine Press to access the Date amp Time menu to adjust date
55. ike VoIP Voice Mail Call Waiting Call Waiting Caller ID RingMaster answering services alarm systems or other custom features on one telephone line may create problems with the operation of your machine If you have Voice Mail on your telephone line please read the following carefully Voice mail If you have voice mail service and your Brother machine on the same line they will conflict with one another when receiving incoming calls If you want the Brother machine to share a single line with your voice mail you must either put the Brother machine in Manual mode or subscribe to your telephone company s Distinctive Ring service For more information and setup instructions E See How to choose the correct Receive Mode on page 39 E See Distinctive Ring on page 34 E See Online User s Guide Voice Mail 34 Telephone services and external Distinctive Ring Distinctive Ring is a telephone company service that allows you to have two different phone numbers on a single line Each telephone number has its own ring pattern You can program your Brother machine to automatically receive faxes on one of the two numbers For more information and setup instructions E See Online User s Guide Distinctive Ring E See Online User s Guide Register the Distinctive Ring Pattern E See Online User s Guide Turn off Distinctive Ring Voice over Internet Protocol VoIP VoIP is a phone system tha
56. inues disconnect the machine from the power for several minutes and then reconnect it You can try additional paper jam clear operations See Additional paper jam clear operations on page 65 The machine can be turned off without losing faxes stored in the memory See Transferring your faxes or Fax Journal report on page 57 If the problem continues call Brother Customer Service Unable to Scan XX The machine has a mechanical problem Disconnect the machine from the power for several minutes and then reconnect it The machine can be turned off without losing faxes stored in the memory See Transferring your faxes or Fax Journal report on page 57 If the problem continues call Brother Customer Service Unusable Device Disconnect device from front connector amp turn machine off amp then on A broken device is connected to the USB direct interface Unplug the device from the USB direct interface and then press to turn the machine off and then on again Unusable Device Please disconnect USB device A USB device or USB flash drive that is not supported has been connected to the USB direct interface Unplug the device from the USB direct interface Turn the machine off and then on again Wrong Ink Color An ink cartridge has been installed in the wrong position Check which ink cartridges are not matched by color to their ink cartridge positions and mov
57. is determined by the external devices and telephone subscriber services such as Voice Mail and Distinctive Ring you will be using on the same line as the Brother machine Will you be using a Distinctive Ring number for receiving faxes Brother uses the term Distinctive Ring but different telephone companies may have other names for this service such as Custom Ringing RingMaster Personalized Ring Teen Ring Ident A Ring Ident A Call Data Ident A Call Smart Ring and SimpleBiz Fax amp Alternate Number Ringing See Online User s Guide Distinctive Ring Will you be using Voice Mail on the same telephone line as your Brother machine If you have Voice Mail on the same telephone line as your Brother machine there is a strong possibility that Voice Mail and the Brother machine will conflict with each other when receiving incoming calls See Online User s Guide Voice Mail Will you be using a Telephone Answering Device on the same telephone line as your Brother machine Your external telephone answering device TAD will automatically answer every call Voice messages are stored on the external TAD and fax messages are printed Choose External TAD as your Receive Mode See Online User s Guide External TAD Telephone Answering Device Will you be using your Brother machine on a dedicated fax line Your machine automatically answers every call as a fax Choose Fax Only as your Receive Mode
58. is too low After warming the room allow the machine to warm up to room temperature Try again when the machine has warmed up Media Error The memory card is either corrupted incorrectly formatted or there is a problem with the memory card Remove the memory card from the media drive slot of the machine and format it correctly Put the card firmly into the slot again to make sure it is in the correct position If the error remains check the media drive slot of the machine by putting in another memory card that you know is working Media is Full The memory card or USB flash drive you are using already contains 999 files Your machine can save to your memory card or USB flash drive only if it contains less than 999 files Delete unused files and try again The memory card or USB flash drive you are using does not have enough free space to scan the document Press X Delete unused files from your memory card or USB flash drive to make some free space and then try again No Caller ID There is no incoming call history You did not receive calls or you have not subscribed to the Caller ID service from your telephone company If you want to use the Caller ID feature call your telephone company See Online User s Guide Caller ID No Ink Cartridge An ink cartridge is not installed correctly Take out the new ink cartridge and reinstall it slowly and firmly
59. isplay the option you want to set and press it Paper Size A3 Executive 4 x6 A6 NOTE e When Brother BP71 or Other Glossy is selected Tray 1 is not available for paper larger than Letter or A4 size If information about loading the paper in the MP Tray appears on the Touchscreen read it and then press OK to confirm it E f you selected Tray 2 press Paper Size Swipe up or down or press A or Y to display the paper size options and then press the option you want NOTE _ Only plain paper is available for Tray 2 Press A NOTE The machine ejects paper with the printed surface face up onto the paper tray at the front of the machine When using glossy paper remove each sheet at once to prevent smudging or paper jams Check Paper setting If the Check Paper setting is set to On the machine displays a message asking if you want to change the paper type and paper size setting This message will appear each time you pull a tray out of the machine or load paper in the MP Tray The default setting is On a Press it Settings Press All Settings Swipe up or down or press A or Y to display General Setup Press General Setup Swipe up or down or press A or Y to display Tray Setting Press Tray Setting Swipe up or down or press A or Y to display Check Paper Press Check Paper Press Off or On Press A 00 00 OS OO Loading paper
60. k cable is connected to your machine disconnect it and change your machine s wireless setting to ON TS 02 Your wireless access point router cannot be detected Please try the following E Check that you are selecting the correct SSID network name and are entering the correct network key E Check that your wireless access point router is not using additional security settings such as MAC address filtering Try moving the device closer to your wireless access point router After it is connected to the network you should be able to move it back to its previous location TS 04 Unsupported authentication encryption method has been detected on your wireless access point router E Your wireless access point router is using an authentication encryption method that is not supported by the device Check that you are selecting the correct SSID network name TS 05 The specified SSID and network key are incorrect E Check that you are selecting the correct SSID network name and are entering the correct network key TS 06 The specified wireless security information is incorrect E Check the authentication encryption method that you are selecting and make sure you are entering the correct network key TS 07 The machine cannot detect a wireless access point router that has WPS or AOSS enabled E f you would like to configure your wireless settings using WPS or AOSS you must set up WPS or AOSS
61. k is smudged or wet when using glossy photo paper Be sure to check the front and back of the paper Place the glossy surface printing surface face down See Set Paper Size and Type on page 22 If you use glossy photo paper make sure that the paper type setting is correct Printouts appear dirty or the paper jams when using Ledger paper PC print for Windows Check Slow Drying Paper in the Basic tab of the printer driver PC print for Macintosh Select Print Settings from drop down list and then check Slow Drying Paper of the printer driver Copy Adjust the copy density to make copies lighter See Online User s Guide Adjust the Copy Density Stains appear on the reverse side or at the bottom of the page Make sure the printer platen is not dirty with ink See Online User s Guide Clean the Machine s Printer Platen Make sure you are using Genuine Brother Ink Make sure you are using the paper support flap See Before loading paper on page 9 Make sure the paper feed rollers are not dirty with ink See Online User s Guide Clean the Paper Feed Rollers The machine prints dense lines on the page Windows Select Reverse Order in the Basic tab of the printer driver 69 Print Quality Difficulties continued Difficulty Suggestions The printouts are wrinkled Windows In the printer driver Advanced tab click Color Setti
62. lay setting oeenn 42 telephone line interference or VoIP SYSTEM rieren eaer ae eaa sens TT SOMO sikeran anses Edse 36 diffICUIES eee ne eee nO 73 telephone line interference or VoIP SVSIOM sedawiawiciecsendonsieescnvanweivdaacuveece tues TT Fax Tel mode Ring Delay korserien na 42 J Jams dOCUMEN cceceeeeeeeeeeeeeaseaneesseeeeees 58 Paper gaan et anne eae ge eee er eee one 60 M Manual POCGIVG reee e E EEEE REER 39 Manual feed slot ccccccceeeeeeeseeaeeees 19 Multi purpose tray ccccceceeeceeeeeeeeeeeeees 17 N Network Printing See Online User s Guide Scanning See Online User s Guide P Paper Check Paper setting assesi 23 loading esseesesssssessssssrenerrrrrereressrernenne 9 14 size of document ceseeseeeeeeeeeeeees 24 TS E E 22 PhotoCapture Center from PC See Online User s Guide Preview photos cccceeseeseeeeeeeeeeeees 32 Printing all photos cite haat chee eeeceecees denlivaees 32 Print difficulties nnoaeeaaeaaeaanneeneeneeneeenenae 67 Printing See Online User s Guide R Receive Mode Exteel TAD icicestatsevcssticetumdanes mitvecccaalas 39 Fax ONIY serisinin clea 39 Fax Tel pen enaena e Ern 39 Manual seor r 39 Ring Delay setting ccceeeeeceereee 42 S Scanning See Online User s Guide Serial Number how to find See inside front cover Supplies he one eee 83 T TAD telephone answ
63. lity of the four color blocks on the sheet o The Touchscreen displays a message asking about the print quality Do one of the following E f all lines are clear and visible press No to finish the Print Quality check and then go to step E f you can see missing short lines as shown in the illustration press Yes 44 The Touchscreen prompts you to check the print quality of each color Following the instructions on the Touchscreen press 1 2 3 or 4 to select the example most similar to the Print Quality Check Sheet for each color amp If you press number 2 3 or 4 the Touchscreen prompts you to start cleaning Press Start After the cleaning procedure is finished press Yes and return to step Press fal If you clean the print head at least five times and the print has not improved try installing a new Genuine Brother Brand replacement ink cartridge for each problem color Try cleaning the print head up to five more times If the print has not improved contact Brother Customer Service See Brother numbers on page i IMPORTANT DO NOT touch the print head Touching the print head may cause permanent damage and may void the print head s warranty NOTE When a print head nozzle is clogged the printed sample looks like this Ledger A3 Legal Folio A5 A6 envelopes Photo 4 x 6 10 x 15 cm Photo L 3 5 x 5 89 x 127 mm Photo 2L 5 x 7 13 x 18 cm and Index
64. lor Start Paper Size If you are copying on paper other than Letter size you must change the Paper Size setting You can copy only on Letter Legal Ledger A4 A5 A3 Executive Photo 4 x 6 10 x 15 cm or Folio paper Load your document D Press E Copy Enter the number of copies you want a Press Options Swipe up or down or press A or Y to display Paper Size Copying QO Press Paper Size Swipe up or down or press A or Y to display Letter Legal Ledger A4 A5 A3 Executive 4 x6 or Folio and then press the option you want NOTE If you are using the manual feed slot insert only one sheet of paper at a time See Loading paper in the manual feed slot on page 19 Press OK Press Black StartorColor Start Tray Select You can change the tray temporarily for the next copy To change the default tray setting see Online User s Guide Change the Tray Setting for Copy Load your document Enter the number of copies you want Press Options Swipe up or down or press A or Y to display Tray Select Press Tray Select Press Tray 1 Tray 2 MP Tray or Auto Tray Select Press OK Press Black StartorColor Start OO 00O 00000 29 Before scanning To use the machine as a scanner install a scanner driver If the machine is on a network configure it with a TCP IP address E Install the scanner drivers from the Installer CD ROM See Quick Setup
65. ly Starter ink cartridges are in the box The first time you install the ink cartridges the machine will use extra ink to fill the ink delivery tubes This is a one time process that enables high quality printing Afterward replacement ink cartridges will print the specified number of pages lt Super High Yield Black gt LC20EBK lt Super High Yield Yellow gt LC20EY lt Super High Yield Cyan gt LC20EC lt Super High Yield Magenta gt LC20EM Black Approximately 2 400 pages 1 Yellow Cyan and Magenta Approximately 1 200 pages 1 1 Approx cartridge yield is declared in accordance with ISO IEC 24711 For more information about the replacement supplies visit http www brother com pageyield amp BROTHER lt 9 CREATIVECENTER If you re using Windows double click the Brother CreativeCenter icon on your desktop to access our FREE website designed as a resource to help you easily create and print customized materials for business and home use with photos text and creative touch Mac users can access Brother CreativeCenter at this web address http www brother com creativecenter 83 Brother International Corporation 200 Crossing Boulevard P O Box 6911 Bridgewater NJ 08807 0911 USA Brother International Corporation Canada Ltd 1 rue Hotel de Ville Dollard des Ormeaux QC Canada H9B 3H6 Orother Visit us on the World Wide Web http www brother com This machine is approved for
66. ly interrupt the error Make sure you have installed MFL Pro Suite on your PC and then turn on PC FAX Receive on the PC Do one of the following Windows XP Windows Vista and Windows 7 From Start select All Programs Brother Brother Utilities MFC XXXX PC FAX Receive and select Receive XXXX is your model name Windows 8 Click Te Brother Utilities and then click the drop down list and select your model name if not already selected Click PC FAX Receive in the left navigation bar and then click Receive 57 Make sure you have set PC Fax Receive on the machine See Online User s Guide Use PC Fax Receive to transfer Received Faxes to Your Computer Windows only If faxes are in the machine s memory when you set up PC Fax Receive the Touchscreen displays a message asking if you want to transfer the faxes to your PC amp Do one of the following E To transfer all faxes to your PC press Yes If Fax Preview is set to Off the Touchscreen displays a message asking if you also want to turn on the backup print option E To exit and leave the faxes in the machine s memory press No O Press A Transferring the Fax Journal report to another fax machine If you have not set up your Station ID you cannot enter fax transfer mode See How to set your Station ID on page 38 Press x to temporarily interrupt the error Press ii Settings Pre
67. multi purpose tray MP Tray 17 Loading paper in the manual feed SOU a csescetesecciceceeat cto eneccatins 19 Paper settings ecseeeeeeeee 22 Set Paper Size and Type 22 Check Paper setting 0 00 23 Recommended print media 23 Handling and using print PGC E 23 Loading documents 24 How to load documents 24 Using the ADF scsctectivcdsasecteiceaenss 24 Using the scanner glass 25 Printing from a COMPULGN ccciisiiieccscrsviwseceeeens 27 How to print a document 27 COPYIING csssceeeeeseeseneeees 28 How to CODY acct sesh chen adele 28 Stop COPYING eee 28 Copy options overview 0 28 Paper Type cccceccceseeseeeeees 29 Paper Size wscsssisclesintieccsaedates 29 Tray Select ccccccceeeeeeeeeneees 29 Scanning to a computer 30 Before scanning 30 How to scan a document as a PDF file using ControlCenter4 Windows P E EE 30 How to scan a document as a PDF file using the Touchscreen 31 PhotoCapture Center Printing photos from a memory card or USB flash Arve a EE 32 PhotoCapture Center operations PHOTO mode eseeeeeeeeees 32 How to print images n 32 View Photos ccceeeseeeeeees 32 PhotoCapture Center print settings OVEIVICW ccccceeceececeesseeeeseneeeeeees 33 Telephone services and external devices
68. n and PhotoCapture Center operations and basic machine maintenance See troubleshooting tips Printed In the box Online User s Guide This HTML Web guide includes the contents of the Basic User s Guide and additional information about the machine s settings and operations security features troubleshooting tips and maintenance instructions In addition to information about the PC Print Scan Copy Fax MFC models only and PhotoCapture Center and Brother ControlCenter operations useful information is included about using the machine on a network HTML CD ROM Windows Brother Solutions Center Macintosh Web Connect Guide This Guide provides useful information about accessing Internet services from the Brother machine as well as downloading images printing data and uploading files directly to Internet services PDF file Brother Solutions Center 1 AirPrint Guide This Guide provides information for using AirPrint to print from OS X v10 7 x or later and your iPhone iPod touch iPad or other iOS device to your Brother machine without installing a printer driver PDF file Brother Solutions Center 1 Google Cloud Print Guide This Guide provides details on how to use Google Cloud Print services for printing over the Internet PDF file Brother Solutions Center 1 Mobile Print Scan Guide for Brother iPrint amp Scan 1 This Guide provides useful information abo
69. ngs and uncheck Bi Directional Printing Macintosh In the printer driver choose Print Settings click Advanced choose Other Print Options and uncheck Bi Directional Printing Make sure you are using Genuine Brother Ink Paper Handling Difficulties Difficulties Suggestions Photo paper does not feed correctly When you print on Brother Photo paper load one extra sheet of the same photo paper in the paper tray An extra sheet has been included in the paper package for this purpose Machine feeds multiple pages Do the following See Before loading paper on page 9 Make sure the paper is loaded correctly in the paper tray E Remove all the paper from the tray and fan the stack of paper well then put it back in the tray E Make sure you do not push the paper in too far Make sure the Jam Clear Cover is closed correctly See Printer jam or paper jam on page 60 Make sure the Base Pad in the paper tray is not dirty See Online User s Guide Clean the Paper Pick up Rollers and Clean the Paper Pick up Rollers for Paper Tray 2 There is a paper jam Remove the jammed paper by following the steps See Printer jam or paper jam on page 60 Make sure the paper guides are set to the correct paper size Do not extend the paper tray when you load A5 or smaller size paper Paper jam reoccurs If there is a repeat paper jam a small piece of paper may be stuck in the ma
70. nplug the machine from the AC power outlet Open the MP Tray If the paper is loaded in the MP Tray remove it Slowly pull the jammed paper out of the MP Tray If you cannot remove the jammed paper lift the cover 1 forward and push the release lever 2 toward the back of the machine Then remove the paper Close the MP Tray Open the Jam Clear Cover 1 at the back of the machine 63 Open the inside cover 1 Using both hands use the finger holds on each side of the machine to lift the scanner cover 1 into the open position Slowly pull the jammed paper out of the machine Slowly pull the jammed paper 1 out of the machine Close the inside cover and Jam Clear Cover Make sure the covers are closed properly li Move the print head if necessary to remove paper remaining in this area Make sure paper scraps are not left in the corners of the machine 1 and 2 64 IMPORTANT e If paper is jammed under the print head unplug the machine from the power source and then move the print head to release the paper If the print head is in the right corner as shown in the illustration you cannot move the print head Reconnect the power cord Hold down x until the print head moves to the center Then unplug the machine from the power source and remove the paper e If ink gets on your skin or clothing immediately wash it off with soap or detergent
71. o automatically answer incoming faxes select Manual mode In Manual mode you must answer every incoming call and activate the machine to receive faxes Another device or service at your location may be answering the call before your Brother machine answers To test this lower the Ring Delay setting E If the Receive Mode is set to Fax Only or Fax Tel reduce the Ring Delay to 1 ring See Ring Delay on page 42 E If the Receive Mode is set to External TAD reduce the number of rings programmed on your answering machine to 2 E If the Receive Mode is set to Manual DO NOT adjust the Ring Delay setting Have someone send you a test fax E If you received the test fax successfully your machine is operating correctly Remember to reset your Ring Delay or answering machine setting back to your original setting If receiving problems recur after resetting the Ring Delay then a person device or subscriber service is answering the fax call before the machine has a chance to answer E f you were not able to receive the fax then another device or subscriber service may be interfering with your fax reception or there may be a problem with your fax line 72 Troubleshooting Receiving Faxes continued Difficulty Suggestions Cannot receive a fax continued If you are using a telephone answering machine External TAD mode on the same line as the Brother machine make sure your answering machine
72. oIP See Telephone Line Interference or VoIP System on page 77 Sending Faxes Difficulty Suggestions Cannot send a fax Check all line cord connections Make sure the telephone line cord is plugged into the telephone wall jack and the LINE jack inside the machine Print the Transmission Verification Report and check for an error See Online User s Guide Print Reports Ask the other party to check that the receiving machine has paper If you subscribe to DSL VoIP or MagicJack services contact your service provider for connection instructions Poor fax send quality Try changing your resolution to Fine or S Fine Make a copy to check your machine s scanner operation If the copy quality is poor clean the scanner See Cleaning the scanner on page 43 73 Sending Faxes continued Difficulty Suggestions Transmission Verification Report says RESULT NG There is probably temporary noise or static on the line Try sending the fax again If you send a PC FAX message and get RESULT NG on the Transmission Verification Report your machine may be out of memory To gain extra memory you can turn off Memory Receive see Online User s Guide Turn Off Memory Receive print fax messages from the machine s memory see Online User s Guide Print a Fax Stored in the Machine s Memory or cancel a Delayed Fax or Polling Job see Online User s Guide Canc
73. oice Mail an answering machine an alarm system or other custom feature on a single telephone line with your machine it may create a problem sending or receiving faxes For example If you subscribe to Call Waiting or another custom service and its signal comes through the line while your machine is sending or receiving a fax the signal can temporarily interrupt the fax Brother s ECM Error Correction Mode feature should help overcome this problem This condition is related to the telephone system industry and is common to all devices that send and receive information on a single shared line with custom features If avoiding a slight interruption is crucial to your business we recommend using a separate telephone line with no custom features 74 Copying Difficulties Troubleshooting Difficulty Suggestions Vertical black lines or streaks appear in copies Black vertical lines on copies are typically caused by dirt or correction fluid on the glass strip Clean the glass strip scanner glass and the white bar and white plastic above them See Cleaning the scanner on page 43 Black marks or spots appear in copies Black marks or spots on copies are typically caused by dirt or correction fluid on the scanner glass Clean the scanner glass and white plastic above it See Cleaning the scanner on page 43 Poor copy results when using the ADF Try using the scanner glass See Using the scanner gla
74. other paper jam operation See Additional paper jam clear operations on page 65 Paper Tray 1 not The paper tray is not completely Slowly push the paper tray detected inserted completely into the machine Paper Tray 2 not Jammed paper or a foreign object has Pull the paper tray out of the machine detected prevented the paper tray from being and remove the paper or foreign inserted properly object If you cannot find or remove the jammed paper follow the steps See Printer jam or paper jam on page 60 Slowly push the paper tray completely into the machine Touchscreen The Touchscreen was pressed Make sure that nothing is touching or Initialization before the power on initialization was resting on the Touchscreen Failed completed especially when plugging in the machine Debris may be stuck between the lower part of the Touchscreen and its frame Insert a piece of stiff paper between the lower part of the Touchscreen and its frame and slide it back and forth to push out the debris 54 Troubleshooting Error Message Cause Action Unable to Clean XX Unable to Initialize XX Unable to Print XX The machine has a mechanical problem OR A foreign object such as a paper clip or a piece of ripped paper is in the machine Open the scanner cover and remove any foreign objects and paper scraps from inside the machine If the error message cont
75. pull the jammed paper 1 out of the machine e If ink gets on your skin or clothing immediately wash it off with soap or detergent D Move the print head if necessary to take out any paper remaining in this area Make sure that jammed paper scraps are not left in the corners of the machine 1 and 2 61 D Gently close the scanner cover using 14 Open the Jam Clear Cover 1 at the the finger holds on each side back of the machine Do one of the following E f the Touchscreen displays Paper Jam Front goto step E f the Touchscreen displays Paper Jam Front Rear goto step Open the MP Tray Make sure you look carefully inside for jammed paper If there is jammed paper slowly pull it out of the MP Tray If you cannot remove the jammed paper Make sure you look carefully inside for lift the cover 1 forward and push the jammed paper If paper is jammed release lever 2 toward the back of the slowly pull it out of the machine machine Then remove the paper Close the MP Tray 62 17 Close the inside cover and Jam Clear Cover Make sure the covers are closed completely Pull out the paper support 1 until it locks into place and then unfold the paper support flap 2 D Reconnect the power cord Troubleshooting If the Touchscreen displays Paper Jam Rear follow these steps U
76. r Printing photos from a memory card or USB flash drive 12 Press Print Settings to change the paper type and paper size Print Settings Print Quality Photo Paper Type Other Glossy Paper Size Fa 4 x6 OK E Swipe up or down or press A or Y to display Paper Type and press it and then press the option you want E Swipe up or down or press A or Y to display Paper Size and press it and then press the option you want Change other print settings if needed When finished press OK Press Start p Wait until the message on the Touchscreen disappears after printing and then remove the memory card or USB flash drive from the media slot PhotoCapture Center print settings overview The Print Settings you change are temporary for your current printout The machine returns to its default settings after printing is complete NOTE You can save the print settings you use most often by setting them as the default See Online User s Guide Set Your Changes as the New Defaults for Photos 33 devices Telephone services overview NOTE Important information and setup instructions for the telephone services are in the Online User s Guide To download the Online User s Guide visit at solutions brother com manuals and go to your model s Manual page Your machine supports the Caller ID and Distinctive Ring subscriber telephone services that some telephone companies offer Features l
77. r operations PHOTO mode Even if your machine is not connected to your computer you can print photos directly from digital camera media or a USB flash drive How to print images View Photos You can preview your photos on the Touchscreen before you print them If your photos are large files there may be a delay before each photo appears IMPORTANT DO NOT insert more than one media card in the machine at the same time Doing this may damage the machine Open the media slot cover Put the memory card or USB flash drive in the correct slot Press Photo Swipe left or right to display View Photos 32 PhotoCapture Center Printing photos from a memory card or USB flash drive ee Press View Photos Press OK Do one of the following E To choose the photos you want to print or to print multiple copies of an image go to step E To print all the photos press Print A11 Press Yes to confirm Go to step Swipe left or right or press lt 4 or gt to display the photo you want to print and then press it Enter the number of copies E Press or on the Touchscreen E Press the number of copies to display the dial pad on the Touchscreen and then use it to enter the number of copies Press OK Press OK Repeat steps and until you have selected all the photos you want to print Press OK Read and confirm the displayed list of options PhotoCapture Cente
78. r up to 20 digits using the Touchscreen Press OK Press OK to confirm D Do one of the following E To store another Address Book number repeat steps to m When finished press PF 38 How to set your Station ID Set your machine s Station ID so that the date and time appear on each fax you send If you are not using this machine for faxing the Station ID is not required Press th Settings Press All Settings Swipe up or down or press A or Y to display Initial Setup Press Initial Setup Press Station ID Press Fax Enter your fax number up to 20 digits using the Touchscreen Press OK Press Name oo 000 890 Enter your name up to 20 characters using the Touchscreen Press OK See Entering Text on page 8 Press A NOTE USA only The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or electronic device to send any message via a telephone fax machine unless such messages clearly contain in a margin at the top or bottom of each transmitted page or on the first page of the transmission the date and time it is sent and an identification of the business or other entity or other individual sending the message and the telephone number of the sending machines or such business other entity or individual Receiving a fax Receive Modes How to choose the correct Receive Mode The correct Receive Mode
79. ram will repair and reinstall the software 75 Network Difficulties Difficulty Suggestions Cannot print over the network Make sure that your machine is powered on and is online and in Ready mode Print a Network Configuration list see Online User s Guide Print Reports and check the current Network settings printed in this list Reconnect the LAN cable to the hub to verify that the cabling and network connections are good If you are using a wireless connection or are having Network problems see Online User s Guide Network Problems The network scanning feature does not work It is necessary to configure the third party Security Firewall Software to allow Network scanning Add port 54925 for Network scanning See Online User s Guide My Brother Machine Cannot Print Scan or PC FAX Receive over the Network The network PC Fax Receive feature does not work Windows It is necessary to set the third party Security Firewall Software to allow PC FAX Rx Add port 54926 for Network PC FAX Rx See Online User s Guide My Brother Machine Cannot Print Scan or PC FAX Receive over the Network The Brother software cannot be installed Windows If the Security Software warning appears on the PC screen during the installation change the Security Software settings to permit the Brother product setup program or other program to run Macintosh If you are using a fi
80. re using Genuine Brother Ink To prolong print head life provide the best ink cartridge economy and maintain print quality we do not recommend frequently unplugging the machine and or leaving the machine unplugged for extended periods of time We recommend using to power down the machine Using machine resulting in periodic but less frequent cleaning of the print head allows minimal power to the Characters and lines are blurred Check the printing alignment See Checking the print alignment on page 45 Printed text or images are skewed Make sure the paper is loaded correctly in the paper tray and the paper guides are adjusted correctly See Before loading paper on page 9 Make sure the Jam Clear Cover is closed correctly Smudge or stain at the top center of the printed page Make sure the paper is not too thick or curled See Online User s Guide Acceptable Paper and Other Print Media Printing appears dirty or ink seems to run Make sure you are using the recommended types of paper See Online User s Guide Acceptable Paper and Other Print Media Do not handle the paper until the ink is dry Make sure the printing surface is face down in the paper tray Make sure you are using Genuine Brother Ink If you are using photo paper make sure that you have set the correct paper type If you are printing a photo from your PC set the Media Type in the printer driver In
81. rewall function of anti spyware or antivirus security software temporarily disable it and then install the Brother software Cannot connect to wireless network Investigate the problem using the WLAN Report Press i All Settings and then swipe up or down or press A or Y to display Print Reports Press Print Reports Swipe up or down or press A or Y to display WLAN Report and then press WLAN Report For more information see Online User s Guide Print the WLAN Report 76 Dial Tone detection Setting the dial tone to Detection will shorten the dial detect pause Press i Settings Press All Settings Swipe up or down or press A or to display Initial Setup Press Initial Setup Swipe up or down or press A or Y to display Dial Tone Press Dial Tone Press Detection orNo Detection Press A Telephone Line Interference or VolP System 00 00 000 If you are having problems sending or receiving a fax due to possible interference on the telephone line or if you are using a VolP system we recommend that you change the modem speed to minimize errors in fax operations Press ti Settings Press All Settings Swipe up or down or press A or Y to display Initial Setup Press Initial Setup Swipe up or down or press A or Y to display Compatibility 00 6086 Press Compatibility Troubleshooting Press High Normal or Basic for VoIP E
82. sage The most common error and maintenance messages are shown in the table 47 Error Message Cause Action B amp W 1 sided Print Only Replace ink One or more of the color ink cartridges have reached the end of their life You can use the machine in black and white mode for approximately four weeks depending on the number of pages you print While this message appears on the Touchscreen each operation works in the following way E Printing If the media type is set to Plain Paper in the Basic tab and Grayscale is chosen in the Advanced tab of the printer driver you can use the machine as a black and white printer 2 sided print is not available when this message appears E Copying If the paper type is set to Plain Paper you can make copies in black and white 2 sided copy is not available when this message appears E Faxing If the paper type is set to Plain Paper or Inkjet Paper the machine will receive and print the faxes in black and white If a sending machine has a color fax the machine s handshake will ask that the fax be sent as black and white Replace the ink cartridges See Online User s Guide Replace the Ink Cartridges NOTE The machine will stop all print operations and you will not be able to use the machine until you change to a new ink cartridge in the following cases e If you unplug the machine or take out the ink cartridge
83. ss All Settings Swipe up or down or press A or Y to display Service Press Service Press Data Transfer Press Report Transfer Enter the fax number where the Fax Journal report will be forwarded 06000 600 Press Fax Start gi Document jam Documents can jam in the ADF if they are not inserted or fed correctly or if they are too long Follow the steps to clear a document jam Document is jammed in the top of the ADF D Take out any paper from the ADF that is not jammed D Open the ADF cover amp Remove the jammed document by pulling it upward 1 ADF cover NOTE If you cannot remove the jammed paper open the feed tray 1 and then remove the jammed paper Close the feed tray before closing the ADF cover GQ Close the ADF cover Press x IMPORTANT To avoid future document jams close the ADF cover correctly by placing your hands in the center and pressing down gently Document is jammed inside the ADF Take any paper that is not jammed out of the ADF Lift the document cover Pull the jammed document out to the right 1 Document Cover Close the document cover Press x Troubleshooting Paper scraps are jammed in the ADF a Lift the document cover Insert a piece of stiff paper such as cardstock into the ADF to push any small paper scraps through 1 Document Cover Close the document cover Press xX
84. ss on page 25 Fit to Page does not work correctly Make sure the document is not skewed on the scanner glass Reposition the document and try again Scanning Difficulties Difficulty Suggestions Poor scanning results when using the ADF E Vertical black lines appear in the scanned data Clean the white bar and the glass strip underneath it See Cleaning the scanner on page 43 Try using the scanner glass See Using the scanner glass on page 25 PhotoCapture Center Difficulties Difficulty Suggestions Removable Disk does not work correctly 1 Take out the memory card or USB flash drive and put it back in again 2 If you have tried Eject from within Windows take out the memory card or USB flash drive before you continue 3 If an error message appears when you try to eject the memory card or USB flash drive it means the card is being accessed Wait a while and then try again 4 Ifall of the above do not work turn off your PC and machine and then turn them on again Part of my photo is missing when printed Make sure that Borderless printing and Cropping are turned off See Online User s Guide Print Photos with Auto Cropping and Print Borderless Photos from Media Software Difficulties Difficulty Suggestions Cannot install software or print Windows Run the Repair MFL Pro Suite program on the CD ROM This prog
85. sy Receive Press iN Settings Press All Settings Swipe up or down or press A or Y to display Fax Press Fax Swipe up or down or press A or Y to display Setup Receive Press Setup Receive Swipe up or down or press A or Y to display Ring Delay Press Ring Delay OO 00 00 O06 Swipe up or down or press A or to display 0 1 2 3 or 4 and then press the option you want If you select 0 the machine will answer immediately and the line will not ring at all 10 Press A 42 F T Ring Time Fax Tel mode only When your machine receives a call you and your caller will hear the normal telephone ring The number of rings is set in the Ring Delay setting If the call is a fax your machine will print or store it If the call is a voice call the machine will sound the F T Ring a fast pseudo double ring for the number of seconds you have set for the F T Ring Time If you hear the F T Ring it means you have a voice caller on the line Because the F T Ring is made by the machine extension and external telephones will not ring although you can still answer the call on any telephone by using a remote code See Online User s Guide Use the Remote Codes Press ih Settings Press All Settings Swipe up or down or press A or Y to display Fax Press Fax Swipe up or down or press A or Y to display Setup Receive Press Setup Receive Swipe up or down or press A or Y to
86. t alignment is not alignment is adjusted properly adjusted properly text looks blurry text looks sharp Press Al NOTE For more information about cleaning and checking the machine see Online User s Guide Clean Your Brother Machine and Check Your Brother Machine 46 Troubleshooting If you think there is a problem with your machine check each of the items below first and follow the troubleshooting tips You can correct most problems by yourself If you need additional help the Brother Solutions Center offers the latest FAQs and troubleshooting tips Visit http support brother com Identifying the problem First check the following E The machine s power cord is connected correctly and the machine s power switch is turned on E All of the protective parts have been removed E Paper is loaded correctly in the paper tray E The interface cables are securely connected to the machine and the computer or the wireless connection is set up on both the machine and your computer E Touchscreen Messages See Error and maintenance messages on page 47 If you did not solve the problem with the above checks See f you are having difficulty with your machine on page 67 Error and maintenance messages As with any sophisticated office product errors may occur and supplies must be replaced If this happens your machine identifies the error or required routine maintenance and displays the appropriate mes
87. t is even with Tray 1 3 Lift the A4 LTR stopper 1 if Letter or A4 size paper is in Tray 2 Change the paper size setting in the machine s menu if needed See Set Paper Size and Type on page 22 4 Slowly push Tray 2 completely into the machine Chapter 2 Loading paper in paper tray 2 Paper size and loading orientation The paper size determines the orientation when loading paper in Tray 2 Tray 2 A4 Landscape orientation Letter A3 Portrait orientation Tray 2 is extended Ledger Legal See the details in this chapter For information about other paper sizes see Online User s Guide Load Paper in Paper Tray 2 When using Ledger or A3 size paper e Pull Tray 2 completely out of the machine Rest the tray on a flat surface 14 Push the blue slider until it locks in the release position and then extend the tray until the blue slider returns to and locks in the default position Make sure the triangular mark inside the tray 1 lines up with the mark 2 for B4 JIS LGL as shown in the illustration Push the blue slider a second time until it locks in the release position and then extend the tray until the blue slider returns to and locks in the default position Make sure the triangular mark inside the tray 1 lines up with the mark 2 for A3 LGR as shown in the illustration Loading paper Gently press and sl
88. t uses an Internet connection instead of a traditional telephone line Telephone providers frequently bundle VoIP with Internet and cable services Your Brother machine may not work with some VoIP systems For more information and setup instructions E See Online User s Guide Voice Over Internet Protocol VoIP Telephone Line Interference E See Telephone Line Interference or VoIP System on page 77 Telephone services and external devices Connecting an external telephone answering device TAD Your Brother machine can automatically receive faxes when it shares a line with an external TAD To receive faxes successfully you must connect the TAD to the jack labeled EXT on the Brother machine and set the machine s Receive Mode to External TAD When you record the outgoing message on your external TAD we recommend recording 5 seconds of silence at the beginning of message and limiting your speaking to 20 seconds For more information and setup instructions E See Online User s Guide External TAD Telephone Answering Device E See Online User s Guide Connect an External TAD E See Online User s Guide Record an Outgoing Message OGM on the External TAD External and extension telephones You can connect a separate telephone to the jack labeled EXT on the Brother machine If you answer an incoming fax on the telephone you can make the machine receive it by pressing 5 1 or by pressing
89. t your machine from the Model drop down list at the top of the screen O Click the Scan tab Then click File ControlCenter 4 weis pe leh ee By right clicking on a button you can configure the advanced scan x 215 9x 279 4 mm Email Scans a document and saves it as a specific file type to a pre defined folder or SharePoint library The configuration dialog box appears Change the default settings if needed File ControlCenter4 Eae File size 1 POF pa Small Large je Name j 2 CCF Date Number 01102014 00x pdf E Show Save As Window can Location Folder SharePoint V Insert Date in File Name C Users User Pictures ControlCenter4 Scan Show Folder PreScan Resolution Brightness 4 300 x 300 dpi x F can Type p 0 24bit Color zj Contrast Document Size ELEELE 5 Letter 8 1 2 x 11in 215 9 x 279 4mm x g o E Continuous Scanning A E 2 sided Scanning i Auto Crop e J a amp Shor ng ID Card Sc E Don t show me again Defaut Advanced Settings _ sen cancel Help 1 Select PDF pdf from the File Type drop down list Type a file name for the document Click Folder You can save the file to the default folder or select your preferred folder by clicking the 3l Browse button 4 Selecta scanning resolution from the Resolution drop down list 5 Sele
90. the MP Tray paper guides to fit the paper Pull out the paper support 1 until it locks into place and then unfold the paper support flap 2 Change the paper size setting in the machine s menu if needed See Set Paper Size and Type on page 22 Loading paper Loading paper in the manual feed slot Use the manual feed slot to load special print media one sheet at a time The manual feed slot cannot be used for printing faxes Paper size and loading orientation The paper size determines the orientation when loading paper in the manual feed slot Manual feed slot A4 Landscape orientation Letter Executive A3 Portrait orientation Ledger Legal Folio A5 A6 Photo Photo L Photo 2L Index card Envelope See the details in this chapter For information about other paper sizes see Online User s Guide Load Paper in the Manual Feed Slot 19 Chapter 2 Press the corners and sides of the envelopes to make them as flat as D Using both hands use the finger holds possible to open the upper cover 1 and MP How to load envelopes Tray 2 Lia Slide the manual feed slot paper guides to match the width of the envelope you are using Load only one envelope in the manual feed slot with the printing surface face up Portrait orientation 20 Using
91. ther Ink Cartridge If the error is not cleared call Brother Customer Service Cannot Print Replace ink One or more of the ink cartridges have reached the end of their life The machine will stop all print operations While memory is available black and white faxes will be stored in the memory If a sending machine has a color fax the machine s handshake will ask that the fax be sent as black and white If the sending machine has the ability to convert it the color fax will be stored in the memory as a black and white fax Replace the ink cartridges See Online User s Guide Replace the Ink Cartridges Comm Error Poor telephone line quality caused a communication error Send the fax again or connect the machine to another telephone line If the problem continues call the telephone company and ask them to check your telephone line Connection Failed You tried to poll a fax machine that is not in Polled Waiting mode Check the other fax machine s polling setup 49 Error Message Cause Action Current Tray 1 Settings Current Tray 2 Settings Current MP Tray Settings These messages are displayed when the Check Paper setting to confirm the paper type and size is enabled To not display this confirmation message set the Check Paper setting to off See Check Paper setting on page 23 Data Remaining in Memory Print dat
92. ther quality settings in the printer driver as follows Windows Click Color Settings on the Advanced tab and make sure you uncheck Color Enhancement True2Life Macintosh Choose Color Settings click Advanced Color Settings and make sure you uncheck Color Enhancement Turn the Borderless feature off Borderless printing is slower than normal printing For more information see Online User s Guide Print without a Border Windows or Print without a Border Macintosh 67 Print Quality Difficulties Difficulty Suggestions Poor print quality Check the print quality See Checking the print quality on page 44 Make sure that the Media Type setting in the printer driver or the Paper Type setting in the machine s menu matches the type of paper you are using See Set Paper Size and Type on page 22 For more information see Online User s Guide Change the Media Type Windows or Change the Media Type Macintosh Make sure that your ink cartridges are fresh The following may cause ink to clog E The expiration date written on the cartridge package has passed Genuine Brother ink cartridges stay usable for up to two years if kept in their original packaging E The ink cartridge has been in your machine for over six months E The ink cartridge may not have been stored correctly before use Make sure you are using Genuine Brother Ink Using non Brother supplies may
93. uestions or problems please take a look at your model s FAQs E Provides several ways to search E Displays related questions for additional information E Receives regular updates based on customer feedback FAQ s amp Troubleshooting Categorized Popular Latest x How To Troubleshooting Error Messages gt Paper Feed Paper Jam gt Print gt Scan Copy gt Telephone gt Fax gt Mobile gt Cloud gt Setup Settings gt Product Setup gt Driver Software Xf Consumables amp Accessories Routine Maintenance gt Consumables Paper Accessories Cleaning Others gt Specification gt OS Support Information gt Video FAQ s Search by Keyword s Enter the keywords Search by FAQ ID number amasema Categorized Popular Latest The FAQ home page will vary depending on your model Where can I find these FAQs __ Brother Solutions Center http support brother com viii Table of Contents General information 1 How to use the documentation 1 Symbols and conventions 1 About Brother Utilities Windows PE E E EEE 1 Control panel overview 00 2 3 7 Touchscreen LCD 4 Entering Text cecceeeeeeeeeeees 8 Loading paper 000 9 Before loading papet 00 9 Loading paper in paper tray 1 9 Loading paper in paper tray 2 14 Loading paper in the
94. ut printing from your mobile device and scanning from your Brother machine to your mobile device when connected to a Wi Fi network Visit solutions brother com manuals vi PDF file Brother Solutions Center The Online User s Guide helps you get the most out of your machine E Quicker navigation e Search box e Navigation index in a separate pane E Comprehensive e Every topic in one guide E Simplified layout e Provides step by step instructions e Summarizes the feature at the top of the page 4 Dlne use cu u ete MFC J44200W MFC J38200W MFC J5620DW MFC J57200W Homo a ii J int PR em lt a Print kan copy Fax 2 mj A j Capture Center Network T Seach some features able depending on the model ale scan Photos and Graphics E o Suppli baa 3 CREATIVECENTER I MFC J4420DW Navigation Index Feature Summary kh O N Step by Step Instructions Where can find the Online User s Guide Windows Click Start gt All Programs gt Brother gt Brother Utilities gt MFC XXXX XXXX is your model name gt Support gt User s Guides Windows 8 Tap or click yea Brother Utilities gt MFC XXXX XXXX is your model name gt Support gt User s Guides Macintosh or other options Visit Brother Solutions Center solutions brother com manuals vii If you have q
95. your machine serviced See Brother numbers on page i Other reasons for cleaning are 1 After a paper jam has been cleared the machine automatically cleans itself before the next received fax page is printed 2 The machine automatically cleans itself after sitting idle for more than 30 days infrequent use 3 The machine automatically cleans itself after ink cartridges of the same color have been replaced 12 times Ink Absorber Pad NearFull The ink absorber box or flushing box is nearly full The ink absorber box or flushing box must be replaced soon Call Brother Customer Service or a Brother Authorized Service Center to have your machine serviced See Brother numbers on page i 51 Error Message Cause Action Ink Low One or more of the ink cartridges are near the end of their life If one of the color ink cartridges is near the end of its life and someone is sending you a color fax your machine s handshake will ask that the fax be sent as black and white If the sending machine has the ability to convert it the color fax will be printed at your machine as a black and white fax Order a new ink cartridge You can continue printing until the Touchscreen displays Cannot Print See Ordering accessories and supplies on page ii To replace the ink cartridges see Online User s Guide Replace the Ink Cartridges Low Temperature The room temperature

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