MARKING GUIDELINE
Contents
1. 2 2 10 10 5 Copyright reserved Please turn over MARKING GUIDELINE 8 10 2 10 3 NC370 E N2 V COMPUTER HARDWARE amp SOFTWARE LEVEL 3 Record what the original problem was Explain what the symptoms of the problem were Show when the user first told you about the problem Explain how you responded to the user s problem Explain all steps you took to troubleshoot the problem Say whether you could fix the problem or whether you forwarded it to technical support If you forwarded the problem to technical support explain when and say what happened while the computer was there Record when you reported back to the user about how the solution implementation was progressing Say when you returned the computer to the user and explain what you did to fix it ANY 5 x 1 5 Were other people in the office at the time Was equipment bumped or knocked over Did something get spilt on equipment Was equipment moved recently Was other mechanical or electrical equipment in use close by Has there been recent thunder storm activity OR ANY OTHER SUITABLE ANSWER What Who When and How 5 ANY 5 x 1 15 Copyright reserved Please turn over MARKING GUIDELINE 9 COMPUTER HARDWARE amp SOFTWARE LEVEL 3 QUESTION 11 11 1 e Technical manuals troubleshooting guides configuration details e Knowledge bases known problems and solutions e Information logs known problems and solutio2. higher education amp training Department Higher Education and Training REPUBLIC OF SOUTH AFRICA oooo0o00 MARKING GUIDELINE NATIONAL CERTIFICATE VOCATIONAL NOVEMBER 2010 COMPUTER HARDWARE amp SOFTWARE NQF LEVEL 3 This marking guideline consists of 9 pages Copyright reserved Please turn over MARKING GUIDELINE 2 NC370 E N2 V COMPUTER HARDWARE amp SOFTWARE LEVEL 3 SECTION A QUESTION 1 G i Sos sss ss M OONDOURWDND MWOUOFTATS 10 x 1 10 QUESTION 2 TWO marks must be given where the correct answer is TRUE No motivation needed 2 1 False Reason An installation is the assembly of a computer system hardware and software in the location where it is to be used Or any other applicable answer 2 2 True Reason acronym for digital audio tape drive 2 3 False Reason Devices can be shared Or any other applicable answer 2 4 True Reason Portable devices will always have an independent power source such as a battery 2 5 True Reason These programs are specifically designed to damage or disrupt a computer system Or any other applicable answer 2 6 True Reason OCR is an acronym for optical character recognition 2 7 True Reason An instruction set is a description of everything a processor is capable of doing and process data using devices that make up micro architecture 2 8 False Reason Software patch can be supplied by the software pub
3. e These networks provide access to regional service MAN providers and typically span distances greater than 100 miles e They use microwave relays and satellites to reach users over long distances for example from Los Angeles to Paris e The widest of all WANs is the Internet which spans the entire globe ANY 2x 1 2 Copyright reserved Please turn over MARKING GUIDELINE 5 5 2 5 3 5 4 NC370 E N2 V COMPUTER HARDWARE amp SOFTWARE LEVEL 3 5 2 1 MODULATION e The name of the process of converting from digital to analogue e A process of computer data being sent over a standard telephone line 2 x 1 2 5 2 2 DEMODULATION e Is the process of converting from analogue to digital e The modem enables digital microcomputers to communicate across analogue telephone lines 2 x 1 2 e Batch or interactive system will be applicable e The student reacts to prompts from the computer system and the system responds to commands from the student e The student can use educational applications such as Britannica Encarta etc to access information about almost anything in the world such as encyclopaedics e Other kinds of educational applications can teach students to speak a new language or to teach basic skills to children entertaining educational games e Many companies produce special applications to teach students and adults many types of skills OR ANY OTHER SUITABLE ANSWER ANY 4 x 1 4 5 4 1 Power
4. R HARDWARE amp SOFTWARE LEVEL 3 OR ANY OTHER SUITABLE ANSWER 6 x 1 8 2 8 2 1 Load testing how the system operates with large volumes of data users 1 x 2 8 2 2 Sanity testing accuracy of calculations and for normal or expected behaviour 1 x 2 QUESTION 9 9 1 e All computers and there components or peripherals come very well packaged e The packaging and wrapping can cause severe pollution if not properly disposed of e Some of the components even come packed in polystyrene e The printing on the boxes and or the plastic could be toxic e The peripheral devices could breakdown and if not properly disposed can cause more environmental damage OR ANY OTHER SUITABLE ANSWER 5961 9 2 CRT monitors can be cleaned by using e Standard glass cleaner and e a lint free cloth e Use adry cloth LCD monitors can be cleaned by using e Isopropyl or other similar cleaning agents e Do not spray the cleaner directly on the monitor e Spray the cleaner on the cloth and then wipe the monitor clean OR any other suitable answer Any Five QUESTION 10 10 1 e Milestones are very important points against which you can measure your progress e g getting all the necessary components within two days may be the first milestone e The installation of the components e Testing the system e Installing and testing software if necessary e Impact on the user if any OR ANY OTHER SUITABLE ANSWER 5 x 1 NC370 E N2 V
5. Supply cooling fan 5 4 2 Keyboard connector 5 4 3 USB port 5 4 4 Serial port 5 4 5 Monitor port 5 4 6 Parallel port 6 20 QUESTION 6 6 1 6 2 6 3 6 4 6 5 6 6 6 7 Telephone and specifications 48 hours Any applicable answer less than 4 days Tools and static free work 2 hours Any reasonable amount of hours Software package e g MS Office Test software 1 hours Any reasonable amount of hours OR ANY OTHER SUITABLE ANSWER ANY 5 x 1 Markers should be lenient to this type of question because it will depend on the student s estimation 5 Copyright reserved Please turn over MARKING GUIDELINE 6 NC370 E N2 V COMPUTER HARDWARE amp SOFTWARE LEVEL 3 QUESTION 7 7 1 Vika should consider the checklist to ensure that he meets the users requirements and it will minimise the time he spends on the installation He should consider the following important factors What software the client wants installed Is it easily available in the country or must it be brought in from overseas If the software is appropriate for the user s needs The user should have provided a specification of their software requirements It is possible that a friend or relative told the user that this product is what they need To establish the feasibility of the specification it is a good idea to ask the user about their requirements Whether the PC meet the minimum specifications of the software Check that the hard
6. ecific task to manage computer resources OR ANY OTHER SUITABLE ANSWER 2 x 1 2 Copyright reserved Please turn over MARKING GUIDELINE 4 NC370 E N2 V COMPUTER HARDWARE amp SOFTWARE LEVEL 3 COMPILERS e A computer programme written to translate programming instructions into instructions for a specific computer e The compiler is dependent on the instruction set of the CPU so will differ from computer to computer OR ANY OTHER SUITABLE ANSWER 2 x 1 2 PIPELINING e Designed to overcome design constraints e The process of breaking down instructions into steps and work on one step of several different instructions at the same time e Pipelining is the idea that the processor can start reading the next instruction as soon as it finishes reading the first instruction OR ANY OTHER SUITABLE ANSWER 2 ANY 2 x 1 10 QUESTION 5 5 1 5 1 1 LOCAL AREA NETWORK e LANs span distances less than a mile and are owned and operated by individual organisations e LANs are widely used by colleges universities and other types of organisations to link microcomputers and to share printers and other resources 2x 1 2 5 1 2 METROPOLITAN AREA NETWORK e Also known as regional networks e MANSs span distances up to 100 miles e Frequently used as links between office buildings in a city e MANs are typically not owned by a single organisation ANY 2x 1 2 5 1 3 WIDE AREA NETWORKS e Are countrywide and worldwide networks
7. lisher if there is a problem with the application software which does not mean that it is a permanent fix Or any other applicable answer Copyright reserved Please turn over MARKING GUIDELINE 3 NC370 E N2 V COMPUTER HARDWARE amp SOFTWARE LEVEL 3 2 9 False Reason It is recommended to wear an ESD wrist strap when performing maintenance or repairs on electronic devices such as personal computers Or any other applicable answer 2 10 False Reason Troubleshooting is a way of solving problems Or any other applicable answer 10 x 2 20 QUESTION 3 3 1 B Application software 3 2 C Structured problems 3 3 A Multitasking 3 4 B Microsoft diagnostics 3 5 C Broadband 3 6 B Modem 3 7 A Encrypting 3 8 C No cafeteria onsite 3 9 C Password 3 10 B Troubleshooting 10 x 2 20 TOTAL SECTION A 50 SECTION B QUESTION 4 4 1 PROCESSOR REGISTERS e Registers are areas in the processor reserved for holding transient data e Registers are the only part of the processor that is random access memory OR ANY OTHER SUITABLE ANSWER ANY 1 x 2 2 MEMORY ADDRESSES e Memory is a separate set of chips to the processor e All programmes are stored in memory when they are loaded OR ANY OTHER SUITABLE ANSWER ANY 1 x 2 2 4 2 OPERATING SYSTEM e Coordinate resources provide an interface for users and computer hardware and run applications e g Windows XP Mac OS X e Perform sp
8. ns e Suppliers support staff known problems and solutions troubleshooting techniques Manufacturer technical staff known problems and solutions troubleshooting techniques Discussion forums Online resources OR ANY OTHER SUITABLE ANSWER Any Five Copyright reserved 5 x 1 For reasons such as security do all repairs at your own premises The user s premises cannot be guaranteed to be static or dust free The users premises will not provide you access tools and reference material Access to the user s premises may only be permitted during office hours This might not suite you A clean and stable power supply cannot be guaranteed at the user s premises OR ANY OTHER SUITABLE ANSWER 5 x 1 TOTAL SECTION B GRAND TOTAL NC370 E N2 V 5 10 100 150 Please turn over
9. ware meets the recommended specification Software will run if the hardware meets the minimum specification but it will not run well or quickly All software is supplied with minimum and recommended specifications This is usually printed on the packaging and in the user manual Whether the software needs customisation or special settings to meet the user requirements OR any other suitable answer 10 x 1 10 7 2 Before beginning the test Vika should take the following steps into consideration Switch off all peripherals and shut down the computer Then start the computer and switch on all the peripherals First test each peripheral individually If it is a printer print a document on the printer If it is a modem connect to another computer such as connecting to the Internet If it is a back up device make a back up and then restore the data If it is scanner scan something Check that the scanned barcode or document is accessible on the PC OR ANY OTHER SUITABLE ANSWER ANY 5 x 2 10 20 QUESTION 8 8 1 Lack of personnel when testing is to begin Lack of required hardware software data or tools Late delivery of the software hardware tools Delays in training testers on the application or on any tools to be used Changes to the original requirements or designs Complexities and difficulties involved in testing the applications 6 Copyright reserved Please turn over MARKING GUIDELINE 7 COMPUTE
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