Cent$ible Power Users Manual
Contents
1. Centsible Power Users Manual CENTSIBLE GG PU A E R Your Touchstone Energy cf Cooperative gt Welcome to Centsible Power Thank you for your participation in the Baldwin EMC Centgsible Power pilot program Your involvement is greatly appreciated As a program participant you are on the cutting edge of an exciting new development in the green energy industry The aim of Centsible Power is to help save you money and enable you to easily control your energy use online without having to sacrifice comfort or convenience Your feedback throughout the pilot program will enable us to capture valuable data to improve our energy savings efforts and confirm that Centsible Power is easy to use and provides significant savings on your electric Use Account Number User name Password Address House Number Zip code Centsible Power Baldwin EMC lable of Contents Idee leg ee LOS OOR tues ewe es nee see ene ees os 2 Creating Your Online ACCOUNT ss sesse se se sesse se se se see 3 Before Von Stars ass ee SEKER DEER AK HAD BORRIE RR AAS ed 3 Create Your User Account and Basic Programs ss s sesse 3 5 Changing the Transition Points for Thermostats and Water E EE tv oececee tanee seed haa ate 6 7 Getting Help ss sees sesse esse es see ee EE EE EE Ee ee Ee 8 Centsible Power Mobile App ee Ese Ese 9 EER EE EE ET EE ES 9 The Hone EE sai se ek ew twee ee wo hee Oe re N ea 10 Making Temporary Changes to Thermostat een2. kWh Kilowatt Hours The energy use displayed on this chart is estimated based on information collected from your water heater and or air conditioning and heating equipment at the time of installation This does not reflect your actual energy use centsiblepower com B Centsible Power Baldwin EMC Introducing Your New Thermostat The new thermostat that we installed is a communicating thermostat In addition to controlling your heating ventilating and air conditioning HVAC system it communicates with Baldwin EMC for conservation events This enables the thermostat to receive instructions from your online programs You should always use your online programs to control the thermostat which in turn controls your HVAC system However there may be occasional situations when you wish to make a short term temperature adjustment You can make these adjustments with your online program preferred or at your thermostat Radioni Thermostat FAN INDICATOR oF TARGET TEMP STATUS INDICATOR amp BUTTONS When not in a conservation event you can make adjustments If you need to make such an adjustment at your thermostat you can use the Plus and Minus buttons to adjust the target temperature Temperature changes made at the thermostat are temporary The online program will change them at the time of its next transition point centsiblepower com Centsible Power Baldwin EMC Additional thin
3. Power account messages sent e Your house number and billing zip code Create Your User Account and Basic Programs To create your personal account and basic custom programs 1 Visit www centsiblepower com and click on the log in button The most compatible web browsers are the current versions of Chrome Firefox and Internet Explorer 2 Onthe login page click Setup Now En BALDWI ME Lex De er ee Wed ED New Users Online Setup Existing Users Log In Setup your online access now to activate web and mobile device control over your managed devices Your devices will be managed by a default e program until you create your account Email Username or Account Number Setup Now Password Sign In You need your Baldwin EMC account number for the setup process This number should be on your monthly statement Can t access your account centsiblepower com 3 Centsible Power Baldwin EMC 1 Create your online account by following the instructions in the three step account creation process which includes adding your Baldwin EMC account number without dashes Step 1 of 3 Lookup Your BEMC Account Please provide the following information about your Electric Account Number account This information should be contained on your monthly energy statement All information is required Address House Number Postal Zip Code WW Be ype the text Privacy amp Terms Find Account 2 Create your username and password us
4. and search for Centsible Power If more than one app appears in the search results make sure you select the one that says Cent ible Power Tap the button to install the app After downloading and installing the app select Baldwin EMC enter the username and password for your online account and then touch SUBMIT You must create an account on a computer See page 4 centsiblepower com Centsible Power Baldwin EMC The Home Screen DUT POWER Once you have logged in you will see the home CURRENT SETTINGS screen which will show your current heating and Den Water Heater ON cooling settings and the status of your water Living Room Thermo 78 heater as well as the current program Across the bottom of the screen you will see tabs labeled as follows e Current which shows the current settings e Control which allows you to change Current Program device settings Next Program Weekend 9 26 2015 e Options which allows you to change O Rotate device to view recent usage temperature units between Fahrenheit oe kod d and Celsius e Account which allows you to select between different accounts or addresses 10 centsiblepower com Centsible Power Baldwin EMC Making Temporary Changes to Thermostat CENTSIBLE g P y 9 POWER Select your thermostat The screen will then Living Room Thermostat change to the control screen for that device Temporary Hold It will show the temper
5. of operation that the thermostat is currently set to not whether your HVAC is actually running Your online program will set the correct mode of operation as required to maintain your specified comfort level When it does so the correct mode is displayed on the thermostat What if my equipment unit isn t working right with the CENT IBLE POWER devices If the settings are correct please give us a call at 251 989 6247 and we will investigate the cause For more answers to Frequently Asked Questions refer to the FAQ page in the Knowledge Center of your Cent ible Power Manager online account 20 centsiblepower com CENTSIBLE POWER 19600 State Hwy 59 P O Box 220 Summerdale AL 36580 E BALDWIN EMC Meo Your Touchstone Energy cf Cooperative 251 989 6247 800 837 3574
6. the transition 11 00 AM point takes effect perform the following Hour steps A transition point remains in effect Wi until the time of the next transition point am ee Transition points do not have to be created Save in time order They will be sorted into the A x Cancel correct order by time of day when you save Transition Point Start Time the program 1 Click the time value and use the sliders to change the value 2 Click the AM FM buttons to change it from one to the other e To change the mode of operation e Fora thermostat click the AUTO 88 or HEAT mode button until the desired mode is displayed We recommend that you select AUTO centsiblepower com Centsible Power Baldwin EMC e to permit the system to automatically switch between HEAT and COOL modes as needed For a switched device such as a water heater click the mode button to choose whether you want the device switched on or off To change the thermostat preferred temperatures click the O cool 78 or heat G8 preferred temperature box and use the slider to set new preferred temperatures To ensure that your HVAC does not constantly switch between heating and Preferred Cool Temperature cooling we recommend that the cooling preferred temperature be 4 to 6 degrees warmer than the heating preferred temperature The cooling preferred temperature is displayed in AUTO and COOL modes The heating preferred temperatu
7. your devices will be managed according to the default program which may not provide the comfort level you prefer After you create your basic programs your personal homepage or dashboard displays as shown below You can then access all functions of your online account including modifying the basic programs you just created and creating additional programs that fit your specific requirements 1 Program Management My Programs Weekda 5 Cent ible Power a a o emm September 2015 w leen is SERIES KAES CSL i Add Transition Point Recurring Specific Days Select Month s Select Day s E LEE L ep REESEN 26 GENE NE NEE N facation Add Program centsiblepower com 5 Centsible Power Baldwin EMC Changing the Transition Points for Thermostats and Water Heaters Use this procedure to change the transition points of an existing program 1 Onthe left of the calendar click the name of the program you want to change 2 In each device box on the right hand side of the page add delete or change transition points as needed Each device must have at least one transition point and can have up to seven e To add atransition point click Add Transition Point New transition points will be sorted in proper time sequence when you save your changes e To remove a transition point click the D on the right of the transition point you want to delete To change the time of day that
8. 13 4 00PM Sun Sep 13 8 00PM Mon Sep 14 12 00AM Mon Sep 14 4 00AM Total Upstairs Downstairs Current Next er Program wed Weeker Change Program lv L Manage Programs The energy use displayed on this chart is estimated based on information collected from your water heater and or air conditioning and heating equipment at the time of installation This does not reflect your actual energy use centsiblepower com Centsible Power Baldwin EMC Centsible Power Mobile App Landis Home Energy i j Pur M from La The Cent ible Power mobile app enables you pe emt to manage your home energy consumption Ee ven e yr remotely on a mobile device You can adjust Select your energy provider TAP TO Si CT your thermostat turn your water heater USERNAME Landis on and of and switch between your energy Gyr management programs Note This app is intended for use with Centsible Power and does not control other thermostats or systems Changes made from the mobile app are only temporary Permanent program changes must be made at the Program Management tab in the online portal accessed through a web browser at www centsiblepower com For further information contact the member service department at 251 989 6247 or member service baldwinemc com To Download Tap the App Store icon on your iPhone or the Play Store icon on your Android device Tap the search button or icon
9. ature the thermostat is set on To make a temporary change toa Current Temperature 79 o thermostat tap the up or down arrows to raise As of 9 23 2015 1 50PM Mode Heat Off or lower the temperature setting Below that is the actual temperature in the house as well as buttons that show the current mode Tap the button for Cool Heat or Offto change the mode When finished tap on the green Submit button A confirmation pop up will appear that e re A says temporary program override success 8 l Tap OK The thermostat will remain on these CENTSIBLE POWER settings until your next transition point Making Temporary Changes to Water Heater You can turn the water heater on and off using ON OFF the button on the app Current Program Weekday 2 amp S We Options Account Current Control centsiblepower com Centsible Power Baldwin EMC Making Program Changes SE On the Current Settings tab there isa blye bar near SELECT PROGRAM the bottom that shows which program is currently Vacation running To change that program tap the blue bar You will see a list of programs you have created Tap the program you want and tap the green Submit button Next select a duration you would like to run that program for 1 10 days and tap the green Submit button A pop up box will appear saying Success Tap OK Your program has been hanger MEE EE Anytime you want to change from your current l program bac
10. e 11 Making Temporary Changes to Water Heater ss ss sesse 11 Making Program Changes ss sees ese se sesse se se se 12 Changing the Temperature Unit sesse sesse ese se sees 13 Monitoring Use ss ses sees sae sees ss ER ss ER ER see 13 Introducing Your New Thermostat ss ses ss sesse esse ee 14 15 Understanding Your Water Heater ss esse es sees sees ss 16 Understanding Thermostat Conservation Events sees ss ss 17 Understanding Water Heater Conservation Events 18 Basic Troubleshooting for Online Portal ee 19 Frequently Asked Ouestions sesse ss SES NN ech 20 centsiblepower com Centsible Power Baldwin EMC Introduction Welcome to Centsible Power We are pleased that you have joined us in this proactive innovative solution to help make our electric system more efficient Centsible Power gives you the ability to control the way you use energy without sacrificing comfort while helping the community and the environment This guidebook will help explain how to use your new thermostat your online account portal and convenient mobile application and provide information about Cent ible Power Centsible Power allows you to monitor manage and control your home s cooling and heating system via the Internet and convenient mobile application tracking energy use day by day through custom programs that you create for your air conditioning and heating system and water heater You can even create seasonal energy mana
11. gement programs and specialized programs for holidays or unique situations Participating in energy saving events not only can help you save money on your energy bill but can also keep rates low for the community For more information about how your new system works and answers to other questions you may have refer to the Knowledge Center located in your online dashboard at www centsiblepower com after you create your online account Baldwin EMC will start managing your energy use as soon as the equipment is installed Until you create your personal online account your equipment will be managed by the default program at 7 a m according to the following schedule Heat Target Cool Target Temperature Temperature 68 78 centsiblepower com Centsible Power Baldwin EMC Creating Your Online Account In order to utilize Centsible Power you must create your personal secure online account and your basic set of four programs Creating your account involves creating a username and password and then answering a short questionnaire The answers to the questionnaire create four basic programs These programs are named Weekday Weekend Work from Home and Vacation and may be the only programs you need to create Before You Start You will need the following information in order to create your account e Your Baldwin EMC account number This number is on your monthly billing statement e The email address to which you want your Cent sible
12. gs to know about your new thermostat are e Douse your online account as the primary means of controlling your heating and cooling temperatures e Do not use the thermostat as the primary means of controlling your heating and cooling temperatures e The COOL or HEAT that is displayed on the thermostat screen indicates the thermostat s current mode of operation not whether your HVAC is actually running e Your online program will automatically switch between the heating and cooling modes of operation as needed You do not need to use the thermostat s mode switch to change from heat to cool or cool to heat e The COOL or HEAT mode icon flashes when the HVAC is actually cooling or heating e If you power off your HVAC equipment be aware that at the next scheduled transition point the thermostat will turn the unit back on unless you make changes through the web portal or turn the unit off at the breaker Refer to your new thermostat on the Knowledge Center tab of your personal account dashboard for additional information about your thermostat centsiblepower com Centsible Power Baldwin EMC Understanding Your Water Heater e Use your online web portal account as the primary means of controlling Water Heater your water heater 5 45AM e Ifyou plan on turning your water TE heater off for an extended period of time please use vacation mode 3 15PM in your web portal or app instead of KR your breaker e Utilize tran
13. hange set point temperature simply touch the room temperature displayed in the center of your thermostat s screen then use the displayed Plus and Minus icons to adjust the target temperature Mode to change thermostat mode press the Mode button found on the right side of the thermostat until the desired mode is indicated on the thermostat screen Fan to set fan operation press the Fan button on the side of the thermostat until desired fan mode is indicated on thermostat screen On Off or Auto Using the Knowledge Center The Knowledge Center contains information that will help you obtain the most benefit from Centsible Power Please check the Knowledge Center tab regularly as new topics are added which you may find helpful centsiblepower com Centsible Power Baldwin EMC Frequently Asked Questions Can manually program my thermostat You cannot manually program your thermostat Your online programs will manage your thermostat settings for you and will override any manual programs that you create Can use the Save Energy button You should only use the online application to manage your energy usage While the thermostat does have a button called Save Energy it is currently not integrated with Centsible Power Using the Save Energy button increases or decreases your target temperature by a number of degrees My thermostat shows COOL HEAT when the HVAC isn t running COOL and HEAT indicate the HVAC mode
14. ing the directions below Step 3 of 3 Create a Username and Password Account Number Email and Username Email Address Username Please create the username and password that you will use to log into your account The Personal Security Question will help us identify you should you forget Password your password Password Confirm Password All information is required We recommend that your password be 8 to 20 characters in length and contain at least one numeric and one uppercase letter and or special characters It should Secret Question and Answer d not contain spaces Personalized Security Question What was your childhood nickname Answer Save and Continue centsiblepower com Centsible Power Baldwin EMC 1 After you create your account you will be prompted to create a set of four basic programs by answering a few simple questions Answering the questionnaire is a short simple three step process that you must complete before you can start enjoying the benefits of your online energy management account These programs are named Weekday Weekend Work from Home and Vacation Weekday and Weekend will be automatically scheduled according to your answers to the questionnaire Work from Home and Vacation are special programs that you will be able to schedule on the Program Management tab You will be able to modify the details of all four programs on the Program Management tab Remember until you create these programs
15. k to your normal weekday and weekend settings just go to the Current Settings tab and click the blue bar showing the current program The very last option listed under programs will be to end whatever program is currently running For example it will say End Vacation if you are currently running a program called Vacation Select that end program option and click the green Submit button A pop up box will appear saying Success Tap OK You have now returned to all your normal program settings 12 centsiblepower com Centsible Power Baldwin EMC Changing the Temperature Unit geng To change between Fahrenheit and Celsius tap eege the Options tab at the bottom of the screen The Gerant Temperature Unit screen will show which unit is currently being used to display temperature Under that will be a black button that says Change Unit Tap that button to toggle between Fahrenheit and Celsius Tap on the Control or current Usage tab and you will see the temperature represented in whatever unit you selected s it CG t Monitoring Use To monitor energy use go to the Current Settings tab then rotate your device go degrees to the right or landscape perspective The screen will change to the Use Screen You can toggle between views of a seven day summary and 24 hour detail with the buttons on the top of the screen Filter Devices USAGE Seven Day Summary 24 Hour Detail Ww gt N 2 10 0
16. re is displayed in AUTO and HEAT modes 3 Do you have other programs you need to create change or remove e Yes Create change or remove those programs When you are finished click Save Programs e No Save the new program schedule and settings by clicking Save Programs centsiblepower com Centsible Power Baldwin EMC Getting Help For assistance using your online account or to learn more about Cent ible Power refer to the online help and Knowledge Center as follows e If an item on the dashboard has an information icon eo in the upper right corner click the icon to display help specific to that item e To view the Frequently Asked Questions FAQs and other useful information click the Knowledge Center tab e If you need additional assistance contact a member service representative at 251 989 6247 or member service baldwinemc com Monitoring Use When you log in to your Centsible Power account the Home screen will display a use chart similar to the one below This chart can show 24 hour detail 7 day detail a7 day summary or a 13 month summary x MENG Emenee View Options Wa 24 Hour Detai as 7 Day Detail dd 7 Day Summary Wd 13 Mon BALDWIN E Your Touchstone Energy ag Cooperative Estimated Energy Usage Overview 1 00 EE Main Menu Home Soen Dashboard x E Programs Program Management Help Knowledge Center Sun Sep 13 12 00PM Sun Sep
17. ring the peak energy demand time frame typically from 3 p m to 7 p m inthe cooling season and 5 a m to 8 a m in the heating season Water heaters will be cycled off for a minimum of 30 minutes and a maximum of 4 hours and will remain off for the duration of the event You will know an event is in progress by the red light that appears on the front of the device that is mounted near your water heater as indicated in the picture above There is an orange or amber light that blinks It is an indicator of the communication with the network centsiblepower com Centsible Power Baldwin EMC Basic Troubleshooting for the Online Web Portal Errors in Program Set Up After you select Add Program in Program Management you must set up at least one transition point on the right hand side of the page Days of the Week Turned White If you click the tab Specific Days on your weekday or weekend setting the squares on the calendar will turn white To fix click the Recurring tab Changing Temperature Settings for Air Conditioning and Heating After you create a program the thermostat on the left will allow you to add transition points The blue box is the air conditioning and the red box if you have electric heat is the heating Deleting a Program Click on the program you want to delete This will open the program up Within the box there is a Remove button Click and remove the program Temporary Changes Temperature to c
18. sition points in the web Add Transition Point portal to take the place of your water heater timer centsiblepower com Centsible Power Baldwin EMC Understanding Thermostat Conservation Events Baldwin EMC will periodically use conservation events to help curtail overall power demand These events will typically occur in two seasons In the cooling season the events will most likely occur from May through October The heating season will most likely occur from November to April Events will last up to four hours during the peak energy demand time frame typically from 3 p m to 7 p m in the cooling season and 5 a m to 8 a m in the heating season Air conditioning and heating units will be turned off for 9 minutes at a time approximately 30 minutes apart You will know an event is in progress by the light that appears on the thermostat screen under Save Energy Radiol d en F TARGET TEMP centsiblepower com Centsible Power Baldwin EMC Understanding Water Heater Conservation Events Baldwin EMC will periodically use ODEL L530 001 26 1910 conservation events to help curtail overall toa contro super THU power demand These events will typically ke occur in two seasons In the summer months the events will most likely occur from May through October The winter months will most likely occur from November to April 9158A389 tne NON ER A Weke Events will last up to four hours du
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