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1. Chapter 2 R2PCI int err OV Multiple R2PCI internal data to PCI bus errors 63 Troubleshooting Identifying LCD Indicated Conditions Table 2 1 Chassis Codes for J6000 Workstations Ostat FRU Message Description OFF CBC2 IO BD PCI data parity PCI data parity error O error log word 3 contains the error address OFF PCI data par OV Multiple PCI data parity errors I O error log word 3 contains the error address OFF R2PCI intrnl err Rope to PCI bridge internal data error R2PCI detected PERR assertion OFF R2PCI int err OV Multiple R2PCI internal data errors R2PCI detected multiple PERR assertions OFF PCI data rs err PCI bus data responder error R2PCI detected PERR Z assertion OFF PCI D rs err OV Multiple PCI bus data responder errors R2PCI detected multiple PERR assertions OFF Rope to PCI bridge signalled Target Abort OFF R2PCI T Abort OV Rope to PCI bridge signalled multiple Target Aborts OFF PCI parity err PCI address command parity error OFF PCI par err OV Multiple PCI address command parity errors OFF PCI no DE No PCI device selected DEVSEL assertion O error log word 3 contains the error address OFF Multiple DEVSEL z assertions I O error log word 3 contains the error address OFF PCI target abort A PCI device signalled Target Abort I O error log word 3 contains the err
2. MONITOR INFORMATION Path Slot Head HPA Resolution Freq Type Class GRAPHICS 1 1 1 fffa000000 1600x1200 75Hz 8 PCI Configuration Menu Enter command gt In this example only the graphics adapter located in slot 1 GRAPHICS 1 is configured The monitor type for GRAPHICS 1 is set to type 8 which for this graphics adapter is a 1600x1200 monitor that uses a frequency of 75 Hz Setting the Monitor Type You can set the monitor type for a graphics adapter by typing the following Configuration Menu Enter command monitor graphics n tt Enter where n is the number of the graphics adapter and tt is the monitor type To display a list of supported monitors that are used by a graphics card type the following Configuration Menu Enter command monitor list Enter A list of valid monitor types similar to the following is displayed NOTE Each graphics adapter will have a different list of valid monitor types The meaning of any monitor type will therefore differ for each graphics adapter 102 Chapter 4 Boot Console Handler Displaying and Setting the Monitor Type MONITOR INFORMATION Path Slot Head Type Size Freq Class GRAPHICS 1 1 1280x1024 75Hz PCI GRAPHICS 1 2 1280x1024 75Hz PCI Double buffered GRAPHICS 1 3 1280x1024 75Hz PCI Greyscale GRAPHICS 1 4 1280x
3. sasssa cece eee eee 137 SCSI Bus Length Constraints 0 0 00 cece eee eee eens 138 SE SCSI Bus Length 00 cece 138 LVD SCSI BusLength 0 a E E 138 Assigning SCSI DeviceIDS 0 0 0 0 c eee ee 139 Assigning External SCSI DevicelDs 0 ccc eee 140 Assigning Internal SCSI DeviceIDS 0 cee ees 140 D Related Documentation Additional Documentation sssaaa asaan eee 142 Site Preparation Guide 0 auauna saae 142 Installation Poster and Getting Started Guide 142 Parts and Replacement Guide 0 ccc eee ees 142 Contents Preface This Technical Reference provides instructions for installing and configuring hardware system specifications and characteristics instructions for using the Boot Console Handler SCSI device information error messages and troubleshooting hints for your HP VISUALIZE J 6000 workstation Safety and Regulatory Statements See Appendix A for the safety and regulatory statements that apply to the J 6000 workstation Installation Notice Products designated in the Hewlett Packard price list as customer installable can be installed using the instructions provided with the product If you have elected to have the product installed by our field personnel you will be charged for this service as covered under the standard terms and conditions For more information please go to this web site www hp com visualize sup
4. Flashes at a three second rate while playing an audio disk 24 Emergency Opens the Disk Tray when the end of a paper dip is inserted Eject Hole into it Used when the workstation does not have power and the Disk Tray cannot be opened by pressing the Eject Button Eject Button Opens the Disk Tray sothat a CD ROM disk may beinserted in it or removed from it When the drive is in use press the Ejec Button for more than one second to open the Disk Tray The Disk Tray does not open if the workstation power is off Disk Tray Holds the CD ROM disk Notethat this style of CD ROM drive does not use a disk caddy Chapter 1 LVD Product Information Rear Panel Components Rear Panel Components This section describes the following components on the system unit s rear panel Figure 1 5 shows the locations of these rear panel components Power cord connector Transfer of Control TOC Button Audio connectors Twoserial ports e 802 3Twisted Pair TP LAN connector TwoUSB connectors Single Ended Low Voltage Differential SE LVD SCSI connector NOTE To maintain FCC EMI compliance verify that all cables are fully seated and properly fastened Figure 1 5 System Unit Rear Panel Connectors Power Connector Serial Port
5. Front Bezel and Top Cover This section describes how to install and remove the J 6000 workstation s front bezel and top cover Note that you can perform certain operations like installing and removing hard disk drives by removing the front bezel of the workstation Other operations require more access to the interior of the workstation so you will need to remove the front bezel or top panel to perform those procedures CAUTION The system will not operate with the top panel removed 80 Chapter 3 System Upgrades System Upgrades Removing the Top Cover Figure 3 1 Removing the Top Cover Remove all connectors from back of workstation Remove workstation from pedestal Place workstation on a padded surface Remove bezel Press in on both sides of bezel and pull forward as shown Hold down pedestal when removing workstation Remove top cover 1 Unscrew captive screw 2 Pull cover forward 3 Lift cover up To replace the top cover or front bezel perform the above steps in reverse NOTE The graphics in these steps depict a desk side unit If this is a rack mount unit the skins and pedestal will not be present Rack mounted systems will not have air louvres mounted in the front bezel When replacing the bezel remove and discard the louvres from the new bezel unit Chapter 3 81 System Upgrades System Upgrades Installing and Removing the Hard Disk Drives To install the hard disk drives perf
6. Three PCI 4X slots at 3 3V 66MHz Optional Graphics Cards Currently Supported HP VISUALIZE fx HP VISUALIZE fxe Monitors Currently Supported PC compatible monitors that support a minimum resolution of 1024x768 and a frequency of 75Hz Standard Keyboard The USB connector provides an interface for the keyboard to the system This keyboard provides the standard keys found on most PC keyboards Mouse The HP mouse USB has left middle and right buttons that function the same as most mice For general information on the various cursor shapes associated with different areas of HP CDE while using a mouse see the Using Your HP Workstati on document Chapter 1 15 LVD Product Information Front Panel Components Front Panel Components Before powering on your system you should become familiar with the system unit controls Figure 1 1 shows the front panel components with the bezel attached Figure 1 1 System Unit Front Panel Controls With Bezel CD ROM Bay System LCD ar A a a YT Hard Drive Bays Power Switch Figure 1 2 System Unit Front Panel Controls With Bezel Removed CD Drive Locking Screw Captive Thumbscrew Lr s MN Hard Disk Drive Bay Areas System LCD CAUTION This workstation is designated for two person lifting It weighs approximately 36 to 49 pounds 16 to 22 kg depending on the configuration Do not attempt to lift it by yourself or injury may result Power Switc
7. Ctr1 0 Tohalt the search press any other key These flow control commands do not work with a bitmapped display but such a display can show more than forty lines of text so you areunlikely to need them To search for devices of just one type that actually contain bootable media go to the Main M enu of the Boot Console Handler and then type the following at the prompt Main Menu Enter command search ipl device type Enter where device type is one of the following e fwscsi is theinternal Ultra2 Wide LVD Low Voltage Differential SCSI bus e scsi is the external SE LVD SCSI bus e janis all connections tothe built in LAN e ide is the built in CD ROM drive e pcinisan optional SCSI interface in slot number n Stable Storage Stable Storage is non volatile memory associated with the PA RISC processor module Stable Storage is used by the processor CPU to store device path information the state of the boot flags HPMC error information and operating system initialization data Boot Command Notations The boot command supports the following two notations Mnemonic Path number Type help scsi Or help lan for more information on the boot path parameters Here are examples of mnemonic notation boot With no parameters selects the primary boot path in stable storage boot With the alternate or alt parameter selects the alternate boot path in stable storage 40 Chapter 2 Troubleshooting
8. FWSCSI GRAPHICS 2 Main Menu 108 IODC IODC Decimal Type Location HVER SVER Vers Dep 10 0 12 0 Ethernet built in 0060 a200 0x02 0x0 10 0 13 0 Audio built in 10 0 14 0 IDE built in 0060 a300 0x00 0x0 10 0 14 0 Bridge Device built in 10 0 14 1 1 RS232 port built in 0060 8c00 0x01 0x0 10 0 14 1 2 RS232 port built in 0060 8c00 0x01 0x0 10 0 14 2 USB built in 0060 a900 0x95 0x0 10 0 15 0 SCSI built in 0060 a300 0x00 0x0 10 0 15 1 SCSI built in 0060 a300 0x00 0x0 10 4 2 0 Display slot 2 0070 8500 0x01 0x0 Enter command gt io Enter Enter command gt C CO C 2 G Chapter 4 Boot Console Handler Setting the Auto Boot and Auto Search Flags Setting the Auto Boot and Auto Search Flags The auto boot and auto search flags are variables stored in the system s non volatile memory Non volatile memory retains its contents even after power is turned off If you reset these flags to new values the change takes effect the next time you reboot the workstati on To examine the state of the auto boot and auto search flags typethe following Configuration Menu Enter command auto Enter If auto boot is set to on the workstation automatically attempts to boot the operating system when powered on If auto boot is set to off the workstation enters the boot administration mode of the Boot Console Handler The state of the auto search flag determines how the workstation s
9. lvreduce m 0 A n dev vg00 swap dev dsk c2t5d0 lvreduce m 0 A n dev vg00 dev dsk c2t5d0 The number of logical volumes that this step needs is variable For instance on a mirror ofa root disk you should have at least three logical volumes stand is lvoll swap iS 1vol2 and iS 1vo13 Note that if your root mirror disk dies you need to do the following Follow the procedure in the section Initial System Loader ISL Environment in the chapter Boot Console Handler in this document At the Main Menu prompt boot from the good disk Typey at the Interact with ISL prompt and press Enter Type this command at the ISL prompt and press Enter hpux 1q The 1q option stands for loss of quorum Once this procedure has been completed the system will boot Step 3 Replace the faulty disk Doan ioscan on the replaced disk to insure that it is accessible and also as a double check that it is a proper replacement For example ioscan dev dsk c2t5d0 Step 4 22 Restore the LVM configuration headers onto the replaced disk from your backup of the LVM configuration vgcfgrestore n volume group name gt dev rdsk cxtxdx where x is the logical unit number of the disk that has been replaced For example vgcfgrestor n dev vg00 dev rdsk c2t5d0 Chapter 1 LVD Product Information Front Panel Components Step 5 Attach the new disk to the active volume group with the vgchange
10. 1 LAN Connector I O Card Slots Serial Port 2 FT ommo Slot Tr j slot 2 l 9 Geg l y slot 3 O eee TOC 15 Pin D Sub USB Connectors N Pudet j SE LVD optional graphics card Audio Connectors SCSI Connector Chapter 1 25 LVD Product Information Rear Panel Components Connectors on the Rear Panel Power Cord Connector Plug the power cord into the power cord connector to provide AC power to the workstation The J 6000 power cord is rated at 15A for a 100 120V source RS 232C Serial Connectors You can attach a variety of pointing devices such as a mouse or trackball or peripheral devices such as printers plotters modems and scanners to the RS 232C Serial Input Output SIO ports on this workstation Consult the documentation that accompanies the device for specific information concerning its use LAN 10 100 BaseT RJ 45 Connector Your workstation has a built in Twisted Pair TP connector for the 802 3 ETHERNET or 10 BaseT 100 BaseT network Your workstation will automatically select the correct network setting USB Connectors The two Universal Serial Bus USB connectors support only the HP keyboard mouse or hub D6804A You can connect the HP keyboard mouse or hub in either of the USB connectors The USB mouse and keyboard were shipped with your system unit The HP hub can be ordered separately Note that you should consult the documentation that accompanies each input device for specific information concern
11. 2 73 Troubleshooting Using the System Board LEDs for Troubleshooting 74 Chapter 2 3 System Upgrades This chapter discusses the system upgrades for the HP VISUALIZE J 6000 workstations and how to install and remove them A system upgrade in this chapter is a hard disk drive CD ROM drive I O card or memory DIMMs 75 System Upgrades Chapter Overview Chapter Overview This chapter contains the following main sections Tools Required Exchange and Nonexchange Part Numbers System Upgrades Electrostatic Discharge ESD Precautions Prerequisite for the System U pgrade Procedures Front Bezel and Top Panel Hard Disk Drives CD ROM Drive Memory DIMMs 1 0 Cards WARNING For most of the installation and removal procedures in this chapter you must power off the workstation and unplug the workstation power cord from the AC power outlet The exceptions to this are the installation and removal of DIMMs and the I O cards For these you only need to power off the workstation NOTE To maintain FCC EMI compliance verify that all covers are replaced and that all screws are properly seated Workstation Configurations Refer to the HP Workstations web site for a complete list of supported accessories peripherals and operating system versions for the J 6000 workstations The URL for the web site is http www hp com visualize 76 Chapter 3 System Upgrades Tools Required Tools Req
12. Adapter ba 0 10 0 ROPEtoPCI CLAIMED BUS_NEXUS graphics 1070 170 graph3 CLAIMED INTERFACE PCI 103c1005 lan 0 10 0 12 0 btlan3 CLAIMED INTERFACE PCI 10110019 audio 0 10 0 13 0 audio CLAIMED INTERFACE Built in Audio ext bus 0 10 0 14 0 side CLAIMED INTERFACE PCI 100500002 target 0 10 0 14 0 0 tgt CLAIMED DEVICE disk 0 10 0 14 0 0 sdisk CLAIMED DEVICE target O 10 0 14 0 7 tgt CLAIMED DEVICE ctl l9 0 14 D T7 Sctl CLAIMED DEVICE Initiator ba 1 10 0 14 1 superio CLAIMED BUS NEXUS tty 0 10 0 14 1 1 asio0 CLAIMED INTERFACE Built in RS 232C tty 1 10 0 14 1 2 asio0 CLAIMED INTERFACE Built in RS 232C ext bus 1 10 0 14 1 3 SCentIf CLAIMED INTERFACE pc 0 10 0 14 1 4 siofdc CLAIMED INTERFACE floppy 0 10 0 14 1 4 sioflop CLAIMED DEVICE HP PC FDC FLOPPY usb 0 10 0 14 2 hcd CLAIMED INTERFACE usbhub 19 0 14 2 1 hub CLAIMED DEVICE USB Root Hub ext bus 2 10 0 15 0 c720 CLAIMED INTERFACE target 1 10 0 15 0 7 tgt CLAIMED DEVICE ctl l TO D l5 D T sctl CLAIMED DEVICE Initiator ext bus 3 10 0 15 1 c720 CLAIMED INTERFACE target 2 10 0 15 1 6 tgt CLAIMED DEVICE disk 0 10 0 15 1 6 sdisk CLAIMED DEVICE SEAGATE ST39102LC target 3 10 0 15 1 7 tgt CLAIMED DEVICE GEL 2o IO 0 IS llT Sctl CLAIMED DEVICE Initiator ba 2 10 1 ROPEtoPCI CLAIMED BUS NEXUS ba 3 10 2 ROPEtoPCI CLAIMED BUS NEXUS ba 4 10 4 ROPEtoPCI CLAIMED BUS NEXUS ba 5 10 6 ROPEtoPCI CLAIMED BUS NEXUS processor 0 32 processor CLAIMED PROCESSOR Processor processor 1 34 pr
13. DSK cXtXdX IHE PATH OF THE PHYSICAL VOLUME REFERS TO A DEVICE THAT DOES NOI EXIST OR IS NOT CONFIGURED INTO THE KERNEL If the status of the vgchange v vg02 is unknown you may check if this occurred by doing a vgdisplay command vgdisplay lt VG name gt For our example vgdisplay dev vg00 If the disk was defective at vgchange time the following messages will be printed one or more times WARNING VGDISPLAY WARNING COULDN T QUERY PHYSICAL VOLUME DEV DSK cXtXdx IHE SPECIFIED PATH DOES NOT CORRESPOND TO PHYSICAL VOLUME ATTACHED TO THE VOLUME GROUP VGDISPLAY WARNING COULDN T QUERY ALL OF THE PHYSICAL VOLUMES If you see these messages the disk was defective at the time the volume group was activated Otherwise your disk became defective after the vgchange and you must continue with step 2 of this procedure Chapter 1 21 LVD Product Information Front Panel Components Step 2 Reduce any logical volumes that have mirror copies on the faulty disk so that they no longer mirror onto that disk note the a n option This will take a several minutes lvreduc m 0 A n LV name gt dev dsk hard drive for 1 way mirroring For example lvreduce m 0 A n dev vg00 stand dev dsk c2t5d0
14. Main Menu Enter command configuration Enter Configuration Menu Enter command monitor Enter The correct usage for setting the graphics configuration is Configuration Menu Enter command monitor graphics path type Enter where valid graphics path parameters are graphics 1 Graphics adapter installed in slot 1 e graphics 2 Graphics adapter installed in slot 2 e graphics 3 Graphics adapter installed in slot 3 NOTE No blanks or spaces may be used in the graphics path type is the numerical monitor type as shown with the monitor list command See the section Setting the Monitor Type found in this chapter for a list of types For example a graphics card installed in option slot 1 would be graphics 1 Chapter 4 101 Boot Console Handler Displaying and Setting the Monitor Type Displaying the Current Monitor Configuration To display the current monitor configuration for the workstation from the Configuration Menu of the Boot Console Handler follow the directions in the section Accessing the Boot Console Handler found in this chapter Once you are in the Boot Console Handler s Main Menu type Main Menu Enter command gt configuration Enter This places you in the Configuration Menu From here type Configuration Menu Enter command gt monitor Enter This displays a list of the current graphics adapters and their monitor types configured for the workstation For example
15. SCSI Restrictions This section describes the SCSI restrictions that apply to the J 6000 workstations in the following areas Cables Terminators e SCSI configuration constraints NOTE The J 6000 SCSI bus supports only 7 narrow SCSI devices because address 7 is reserved by the system Similarly the SCSI bus supports only 15 wide SCSI devices because address 7 is reserved by the system Cables Only SCSI cables approved by HP can be used to connect a J 6000 workstation to SCSI devices HP offers the following SCSI cables for SE SCSI devices 1 0 meter 3 281 feet cable HP Product Number C2908A 1 5 meter 4 922 feet cable HP Product Number C2956A HP offers the following SCSI cables for LVD SCSI devices 0 5 meter 1 64 feet cable HP Product Number C2978A 1 5 meter 4 922 feet cable HP Product Number C2979A CAUTION SCSI cables approved by HP are designed to function within the SCSI tolerances for HP devices Use of other cables can result in significant problems with system operation Always usethe shortest possible cable s for a configuration NOTE See SCSI Bus Length Constraints on page 138 to determine the total length of SCSI cables Terminators TheJ 6000 workstation has auto termination and does not require external termination NOTE Thelast external device connected to the SCSI bus must be terminated with a SCSI terminator 136 Appendix C SCSI Connections SCSI Restrictions SCSI Configur
16. Unable to boot Explanation may appear on console Unable to boot from primary boot device Unable to boot from non primary boot device c30m C30C SYS CPUm is monarch BD monarchm test SYS BD mnrch slv chck CPU m was chosen as the monarch processor All other CPUs are slaves CPU m finished the monarch only tests and system initialization The monarch CPU is checking whether the slaves arein the correct rendezvous Chapter 2 59 Troubleshooting Identifying LCD Indicated Conditions Table 2 1 Chassis Codes for J6000 Workstations Ostat FRU Message Description INI C3FF SYS IO late monarch tst Themonarch CPU is starting the late post memory monarch only tests FLT C3FF SYS IO late monarch flt Thelate post memory monarch only tests failed INI C4CC initialize cop Searching for lab only debugger card INI SYS BD no ccp found Debugger card not found INI CACE ccp disabled Debugger card disabled INI C4CF ccp found Debugger card found INI C500 SYS BD get primary path Autoboot is reading primary boot path from stable store INI C540 EXT init pri path Autoboot is trying to boot from primary boot device INI C580 E load IPL pri pth LoadinglPL from primary boot device WRN EXT IO err read pri IPL Error loading PL from primary boot device FLT C5FO EXT pri IPL fault Error loading IPL from primary boot device WRN C5F1 E
17. command vgchange a y dev vg00 Step 6 fthedisk is not a mirror of a root disk then skip this step e Run the mkboot command For example mkboot dev rdsk c2t5d0 Run 1vinboot R torelink the replaced disk into the Boot Data Reserved Area of all the Physical volumes in the Volume group lvlnboot R Step 7 Run the 1vsync command to synchronize the physical extents of each logical volume specified by logical volume path Synchronization occurs only on physical extents that are stale mirrors of the original logical extent lvsync dev volume group name LV name For example lvsync dev vg00 stand lvsync dev vg00 swap lvsync dev vg00 At this stage your system should be fully functioning Usethe xstm command to verify Chapter 1 23 LVD Product Information Front Panel Components CD ROM Drive Optional As an optional component the J 6000 workstations support one slim line CD ROM drive with an ATAPI IDE interface Figure 1 4 shows the operating features of the CD ROM drive and Table 1 3 describes these features Figure 1 4 CD ROM Drive Features Disk Tray s Emergency Eject Button Eject Button Busy Indicator Light Table 1 3 CD ROM Drive Features Feature Busy Indicator Purpose Lights during a data access operation and during a data transfer Flashes at a one second rate when a disk is loaded Continues toflash if a disk or hardware error is detected
18. couldn t find any DIMMs Chapter 2 51 Troubleshooting Identifying LCD Indicated Conditions Table 2 1 Chassis Codes for J6000 Workstations Ostat FRU Message Description TST 7020 SYS BD search for IMM Try to find a single memory bank to use for the initial memory module test TST 705S DI s IMM test Test DIMM in slot s as the initial memory module INI s is IMM DIMM s chosen as initial memory module TST 703S s IMM vrfy DIMM s was theinitial memory module last boot Verify it still works FLT 704S s IMM fail DIMM s failed the initial memory module INI scan done Memory DIMM scan complete TST 1 register tst Start testing registers in memory controller WRN 1 skip mem reg tst Bypass the memory controller register test FLT 1 addr reg tst Firmware detected an error in the memory controller address registers FLT al mbat reg tst Firmware detected an error in the memory controller bank registers FLT T reg tst fail Firmware detected an error in the memory controller memory registers FLT 1 rr reg test Firmware detected an error in the memory controller error registers FLT 1 err clr fail Firmware was unable to clear the error registers after testing INI strt DIMM detect Start the Serial Presence Detection SPD to search for memory DIMMs INI DIMM detect x SPD is x96 finished FLT 7203 unsupp DIMM type SPD found an u
19. ee TOY Certified to EINAGG3I 2nd edition wth Al AT A3484 5A11 HP Fon Collins COI HTC supplementary inforsnssiue The peba Bere wich complies with the nequirermenta of the following Directives endl carries the CE marking acconlingly the BMC danncirve 30 HB EC and 2653 TITEL and SEE he Low Woltoge Dinscuve TEV EEC ond 93mH EEC This prsluci was tester in a typical Hewlett Packard workstation configurainon The original is signed by Raat Lites Site Quality Masager Fon Collin CO USA For Compliane Informations S11 contact Farwas Canne Wii ocal Heal Packard Sates aid here CHi ar eaka Pon hand Cards Dejarse HU TRE Sundar Europe Hersserger Sab 133 D 70904 Hbblisgen FAX 439 2031 14 1143 Amwncus Conmzcr islan Padan Fest iCal rs Sas Cjuabrs Masago sunl akap ed 14 1 E Fasa Hid Fr Colas s HAm UA Appendix A Regulatory Statements Electromagnetic Compatibility Electromagnetic Compatibility Federal Communications Commission FCC This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules and the Canadian Department of Communications These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful i
20. found in this chapter and type the following at the prompt Main Menu Enter command gt path path_type path Enter where path_type is one of the path types listed in Table 5 1 and pathis the specification of the path in Mnemonic Style Notation as described in Table 5 2 For example to set the primary boot path to a SCSI disk with an ID of 6 0 follow the directions in Accessing the Boot Console Handler on and then type the following at the prompt Main Menu Enter command gt path pri scsi 6 0 Enter 100 Chapter 4 Boot Console Handler Displaying and Setting the Monitor Type Displaying and Setting the Monitor Type The workstation ships from the factory preset to use a monitor with a specific resolution and frequency If the workstation s monitor is replaced with a different type of monitor you may have to reconfigure the workstation to support the new monitor The Monitor Command The monitor command lets you change the workstation s graphics configuration This command is available in the Configuration Menu of the Boot Console Handler NOTE The monitor command lets you change a workstations graphics configuration before you replace the monitor For information about changing the configuration after you replace the monitor go to the section Setting the Monitor Type at Power On found in this chapter To display the current graphics and console information type the following set of commands
21. misconfigured Run off line graphics diagnostics Graphics Replace adapter graphics OK adapter Monitor still Replace dark monitor Console available 36 Chapter 2 Troubleshooting Flowcharts for Troubleshooting Figure 2 3 Bootable Device Troubleshooting Flowchart Bootable device troubleshooting Find any bootable device Reseat or replace cables Booting over LAN Cables OK Check boot server configuration bootp Cable s server on client seating Check cable s lanaddress OK etc and length seating and length OK Boot server configuration OK Recon SCSI ATAPI figure addresses addresses configured Use BCH Replace lanconfig to boot change to lower device Boot device OK speed LAN or and has IPL reload new IPL Bootable SCSI ATAPI device Bootable LAN device Go to boot HPUX Replace FRU with Replace FRU with SCSI I O LAN I O Chapter 2 37 Troubleshooting Flowcharts for Troubleshooting Figure 2 4 HP UX Troubleshooting Flowchart Restore fix OS from backup Run offline discdiag Disk OK 38 HP UX troubleshooting HP UX boots to CDE VUE login Boot HP UX in single user mode interact with ISL type hpux is Boot HP UX single user mode Another device bootable Replace disk restore OS from backup Check I O configurations mount points Use ioscan mount lanscan SAM commands Configura
22. or unexpected and harmful effects may occur There is a significant difference between the terms hot pluggable and hot swappable Hot swapping happens at the device level that is a hot swappable device manages insertion removal on its own without assistance from HP UX commands The disk drive s in the J 6000 are not hot swappable they are merely hot pluggable Thus a manual software procedure must be done in order to safely remove or insert disk drives while the system is running The hot plug process allows you to replace a defective disk drive in a high available system whileit is running Replacing a Failed Disk Drive In the context of replacing a failed disk drive the system administrator must determine which disk has failed Depending on how the system was set up the identity of the failed drive may or may not be obvious This determination may be done in either of two ways Tracking the error message written by the LVM Logical Volume Manager to the system console and or a log file For information on LVM commands see the man pages for vgchange lvreduce vgfgrestore lvlnboot lvextend lvsync etc f installed run the diagnostic utility Support Tool Manager xstm to determine disk malfunction The removal of a defective disk drive from an active file system is supported through LVM commands if hot pluggable disks have been configured into the HP UX file system with LVM To provide high availability without impact t
23. order to access the PCI cage memory cards DIMMs CD ROM drive and hard disk drive s as well as instructions on how to install and remove them see Chapter 4 Figure 1 7 Internal Components of the J 6000 G 9 o OOODOOODOOQDOOQOQO TERT VE E SE CD amp HDD Bays ooo O OOOOOQO Power Supply jo O OO 000 System Board The system board in the J 6000 contains the PA RISC microprocessors memory slots and PCI cage as well as connectors to other components Chapter 1 29 LVD Product Information Internal Components Microprocessors TheJ 6000 has two PA 8600 microprocessors with operating frequencies of 552 MHz Each processor has 0 5 MB instruction cache and a 1 0 MB data cache Each microprocessor is cooled by a turbocooler which consists of a cylindrical heat sink and an integrated fan Power Supply The power system is comprised of one apparent power factor 500W output power supply The maximum power needed by a fully configured SPU is 715W input power The temperature sensor is located in the front of the power supply The power supply weighs approximately 8 Ibs 4 kg Please note that the system speaker is located in the power supply CAUTION HP does not recommend and does not support the use of ferro active or ferro resonant power correction in conjunction with the J 6
24. re executing its arithmetic and logic unit self test TST 4n23 E branch CPU n is re executing its branch instruction self test TST 4n24 E l CPU nis re executing its arithmetic conditions self test TST 4n25 E 1 CPU n is re executing its bit operations self test TST 4n26 E Ji CPU n is re executing its control register self test TST 4n27 1 CPU nis re executing its external interrupt self test TST 4n28 r I itimer CPU n is re executing its interval timer self test TST 4n29 E lst mltimed CPU nisreexecuting its multi media instructions self test TST 4n2A CPU nis re executing its shadow register self test TST 4n2B CPU nis re executing its diagnose register self test TST 4n2C CPU n isre executing its remote diagnose register self test TST 4n2D 1 CPU nis re executing its integer bypass operation self test TST 4n30 cache byte CPU nis starting its data cache sub word operations self test TST 4n40 E cache flush CPU nisstarting its cache flush self test TST 4n50 E icache miss CPU n is starting its instruction cache miss self test 50 Chapter 2 Table 2 1 Chassis Codes for J6000 Workstations Ostat Code FRU Description m mmm mm nknown bus er Troubleshooting Identifying LCD Indicated Conditions CPU n is starting its data cache miss self test CPU n detected an unknown error on the system bus Runway th err asser unway dir err CPU n detected a path error on the syst
25. uncorrectable and a correctable memory error in DIMM s FLT 787S mem err DIMM s Destructive memory test detected a FLT 7846 mem err overflow Multiple memory errors detected FLT 7848 addr not mapped M emory address outside configured pattern compare error in DIMM s FLT 788S DIMM E in DIMM s Destructive memory test detected a correctable memory error in DIMM s FLT 7890 E overwrt SBE Firmware replaced a correctable memory error entry in the PDT with an uncorrectable memory error entry at the same address FLT 7891 dup entry in PDT ThePDT already contains an entry at that address FLT SYS BD PDT write error Error adding the entry to the PDT FLT 7893 PDT is full ThePDT is full cannot add new entry FLT 7900 no DMT entry Internal error cannot find DIMM entry FLT 7902 bad refrsh intvl Computed refresh interval is invalid FLT 7903 mem intrlv fail Cannot generate memory interleave 3 75GB 4 0GB FLT 7905 intrlv error Undefined memory interleave failure FLT 79FF firmware err Internal error never expected this to happen WRN 80F4 E boot read error Cannot load IODC entry init for boot device WRN 80F5 E boot exec error Error initializing boot device 56 Chapter 2 Table 2 1 Chassis Codes for J6000 Workstations Ostat Code FRU Description fafa fare boot read error boot IO error Troubleshooting Ide
26. use saved configuration change Use stored configuration data lt mem conf Building memory configuration with all DIMMs interleaved Saving memory configuration information in non volatile memory Memory will be configured from fixed values instead of detected DIM Ms Leve memory PDT is disabled Chapter 2 Generating the memory interleave Firmware detected bad memory pages but the Page Deallocation Table is disabled 53 Troubleshooting Identifying LCD Indicated Conditions Table 2 1 Chassis Codes for J6000 Workstations Ostat FRU Message Description FLT 7309 DIMM insufficient mem Insufficient error free memory to continue FLT 730C mem intrlv fail Memory interleave generation failed INI 730F mem config done Main memory configuration complete TST DIMM non dest mem tst Starting non destructive memory test TST 740F non dst tst done Non destructive memory test complete INI 7500 memory reset Resetting memory system WRN SYS BD mem log clr warn Memory error logs didn t clear on first try FLT 7502 mem err log fail Firmware could not dear memory error logs TST 7600 dest mem test Starting the destructive memory test WRN 7601 DI mem init only Skip thetest just initialize memory to save time TST 7602 tst 1st mem page Starting 3 pass test of first memory page TST 7603 tst rest of mem Starting 3 pass test of the r
27. 0 SCSI ID 5 10 0 15 1 5 0 CAUTION Do not use SCSI devicelD 7 for any device It is reserved for the built in SCSI bus controller 140 Appendix C D Related Documentation This appendix lists the part numbers and titles of documents related to the HP VISUALIZE J 6000 workstations 141 Related Documentation Additional Documentation Additional Documentation Site Preparation Guide A5990 90005 Site Preparation Guide HP VISUALIZE J 6000 Workstations and Multiple Systen Configurations Installation Poster and Getting Started Guide e A5990 90000 Quikl nstall Poster HP VISUALIZE J 6000 Workstation e A5990 90020 Getting Started Guide HP VISUALIZE J 6000 Workstation Parts and Replacement Guide e A5990 90060 Parts and Replacement Guide HP VISUALIZE J 6000 Workstation 142 Appendix D
28. 000 workstation This type of line conditioner represents an older technology that is not compatible with the most recent designs in active Power Factor Correction PFC power supplies such as those in the HP J6000 workstations Ferro acive or ferro resonant line conditioners may cause an increase in total harmonic distortion and may produce significant and unpredictable voltage regulation anomalies PCI Cage The PCI Peripheral Connect Interface cage is located on the left side of the system board behind the CD ROM and hard disk drive bays There are three PCI 4X 64 bit 3 3v 66 MHz slots which provide I O expansion capabilities for the workstation There are no primary and secondary card slots CD ROM and Hard Disk Drive Bays The J 6000 supports two Low Voltage Differential LVD SCSI hard disk drives one standard and one optional and one optional ATAPI slim line CD ROM drive The internal SCSI Bus is independent of the external SCSI Bus The hard disk drives are hot pluggable More information on this was provided earlier in this chapter in the Hard Disk Drive section Voltage Regulator Modules VRMs NOTE These VRMs are designed to function ONLY with the J 6000 power supply The output is 2VDC The maximum current is 52A 30 Chapter 1 LVD Product Information Monitors Monitors TheJ 6000 workstations currently support the following HP monitors 19 inch 18 3 inch viewable VGA 1600x1200 color monitor Product N
29. 1024 75Hz PCI Double buffered Greyscal GRAPHICS 1 5 1280x768 75Hz PCI GRAPHICS 1 6 800x600 75Hz PCI GRAPHICS 1 7 640x480 75Hz PCI GRAPHICS 1 8 1600x1200 75Hz PCI GRAPHICS 1 9 1600x1200 75Hz PCI Greyscale GRAPHICS 1 10 1200x1600 75Hz PCI GRAPHICS 1 11 1200x1600 75Hz PCI Greyscale GRAPHICS 1 12 1280x1024 72H GRAPHICS 1 13 1280x1024 72Hz Double buffered GRAPHICS 1 14 640x480 60Hz GRAPHICS 1 15 user defined Configuration Menu Enter command gt To set the monitor type for GRAPHICS 1 to monitor type 8 type the following Configuration Menu Enter command gt monitor graphics 1 8 Enter This will take effect on the next reboot or reset of the workstation MONITOR INFORMATION Path Slot Head HPA Resolution Freq Type Class GRAPHICS 1 I 1 fffa000000 1600x1200 75Hz 8 PGI The new monitor selection will either take effect the next time you reboot the workstation if this is a non console monitor or immediately if this is a console monitor The boot console also displays the new monitor information Trying to change the monitor type to a number not listed for that graphics device fails and gives you the following warning message Value of monitor type n out of range n nn NOTE Changing the monitor type on an empty slot works the monitor type will be saved for a future graphics card Chapter 4 103 Boot Console Handler Displaying and Setting the Monitor
30. 40 Super 1 0 100142 101014 QUU i RS232 x2 100141 Audio _ AD1819 Line infout 1003 0 Headset mic 0 100BT Lan LVD SE SCSI Chapter5 A Regulatory Statements This Appendix contains electromagnetic compatibility information and optical and acoustical statements 123 Regulatory Statements 124 Declaration of Conformity aening 30 ROC Gade 22 ond EN 490 4 Hardt Packand Company Bild Eee Harmony Rond Fon Collins OO OSES UZA Erezinres 1had the Prodi Name HIP Wit Lie Workstation Peel Pol ipiberis Je fase Product Sumber 45914 Prockart pitona all conforms be the folk ing aprciicetiom Safety IRC Gh SHE aA dede AE aet RN RE 109 es AE R11 IET 6325 1 199 0T P325098 25 D 89923 E Claes D Por EET USA 2ICER Subpan J bor FC Laser mile Ching CiBAW343 945 Russia GOST R 50177 71 CISPR 1i 1997 EN 5501 10 15994 Chua A CISPR 11 OLEA SAGE P EM E5022 094 12A Class A EN 30082 1 992 Also comedian wink TEC 1000 3 1 19904 EH 61H EKI 3 2 ee TEC I L 19954 1 E294 f CCCII 8 2 159920 4 EE CER B EV AT TEC 14KKI 4 1 1005 s EH Re 196965 10 Nm TE 1HKKI A 4 904 EH amp TIRKI d 4 159595 2 EV Siena d kV Power Lines US POO Pan 15 Class A Jagan WCC Class A Ausiralia Sear ASAE Idi 2 902 ASS 35358 OE and ASNES 325 1 1994 China GBS8254 RE Taiwan CMS 54 amp Class A Russia GHOST R 252 5 54 UL Livied to UL 15950 Ird edition File E846385 UL Listed in CSA TAI Na
31. 5 CBOA bad OS TOC chksm prev TOC logged branch to OS 17 The operating system TOC handler failed the checksum test Firmware will soft boot the system Firmware detected unread PIM data from a previous TOC and will not overwrite it PIM for this TOC is lost Branching to the operating system TOC handler WRN WRN CBOB CBOC CB10 CB11 br OS TOC fail LPMC initiated icache LPMC err Branch to the operating system TOC handler failed Firmware will soft boot the system A Low Priority Machine Check entered the firmware LPMC handler The handler should log the error and return to normal operation An instruction cache parity error caused the LPMC dcache LPMC err A data cache parity ECC error caused the LPMC dcache tag error Theparity error is in thetag portion of the data cache dcache data err The parity error is in the data portion of the data cache FLT WRN WRN OS LPMC failed HPMC occurred LPMC occurred Firmware couldn t branch tothe operating system LPMC handler It will halt the CPU requiring a power cyde to recover A High Priority Machine Check caused entry toPDCE CHECK the firmware trap handler A Low Priority Machine Check caused entry to PDCE CHECK the firmware trap handler 62 Chapter 2 Table 2 1 Chassis Codes for J6000 Workstations Ostat Code FRU Message IO WRN CB73 SYS BD TOC occurr
32. B EAGATE ST39102LC n At the prompt you might type the following Main Menu Enter command gt boot P1 Enter Note that the operating system on the specified device P1 is used to boot the system also see the next section Searching for Bootable M edia Chapter 4 95 Boot Console Handler Booting the Workstation 96 If you wish to interact with the Initial System Loader ISL before booting the workstation follow the directions in the section Accessing the Boot Console I nterface found in this chapter and type the following at the prompt Main Menu Enter command gt boot device Enter The following prompt will appear Interact with ISL Y N Q Answering yes v causes the ISL to be loaded from the specified device After a short time the following prompt appears on the screen ISL gt ISL is the program that actually controls the loading of the operating system By interacting with ISL you can choose to load an alternate version of the HP UX operating system If you do not want to interact with ISL you must enter no N For example if the usual kernel stand vmunix on the root disk fwscsi 6 0 has become corrupted and you wish to boot the workstation from the backup kernel stand vmunix prev type the following at the ISL gt prompt ISL gt hpux stand vmunix prev Enter If you do not know which media in the file systems have bootable oper
33. Booting the Workstation You usually start a workstation by turning it on and waiting for HP UX to boot automatically However you may not always want the usual boot sequence to occur For example you may want to start the workstation from an operating system that is stored on a device that is different from the usual boot device If the normal operating system kernel or the disk on which it resides becomes damaged or unusable you may wish to boot from a different disk or perhaps from another type of device such as a CD ROM drive Here are some possible booting scenarios you may encounter f you know which device you want to boot from and you know that it contains a bootable operating system follow the directions in Accessing the Boot Console Handler on and then type the following at the prompt Main Menu Enter command boot device Enter where device is the hardware path to the device specified in Mnemonic Style Notation For example if you wish to boot an operating system that is stored on an IDE CD ROM drive you would type the following command at the prompt Main Menu Enter command boot IDE Enter f you do not know which device you want to boot from then type the following at the prompt Main Menu Enter command search Enter A message similar to the following will be displayed Path Number Device Path Device Type PO IDE P1 FWSCSI 6 0 H EAC CD 532E
34. CC 000 eae 125 VCCI Statement for Class A ProductS 00 00 cece neces 126 Korea RRL Statement for Class A Product 00e cease 126 Taiwan Class A Warning 00 cee eee eee 126 Optical and Acoustical Statements 0 00 cece eens 127 Visible LED Statement 00 0 cece cee eens 127 Laser Safety Statement for a Class 1 Laser Product 127 Regulation on Noise Declaration for Machines 127 Specifications Environmental Specifications 0 0000 eee 130 Altitude i25 cide ge bya wba ele Cave ND ED E fe 130 DC Magnetic Field Interference 0 000 eee 130 Electromagnetic Interference EMI 0 cece ees 130 Electrostatic Discharge illis 130 Temperatule zi eere m ehm mx eed er n oce ien 130 Humidity Non condensing lesse 130 Leakage Current sausra c eee nh 130 SHOCKS aa thon d emo meurt ITE yr nes a 131 Vibration osc bed he ee ke es DE oe bd ee SEGURA ee 131 Electrical Specifications 1 0 0 0 cece eee 132 Contents NIUE POW OR vis se ete tease E alee tere eel hd ele eel ie te 132 C SCSI Connections Appendix Overview 0 0 0 0 cect tte 134 SCSI Bus Differences 0 ccc een een eens 135 SCSI Restrictions co a dace de aie Dhow ek dake Rd 136 Cables oues rece eee quta edem dem Pata arene ee 136 Terminator S esa eara mu eR re E eet hm Reale Ron ADS uS aS 136 SCSI Configuration Constraints
35. Connections SCSI Bus Differences SCSI Bus Differences A SCSI Small Computer Systems Interface bus is an IEEE standard bus for connecting a workstation to internal and external SCSI devices running at different speeds There may be one device connected to the external SCSI port or several SCSI devices may be daisy chained together and connected to the external SCSI port Examples of these SCSI devices are 4 mm DDS format tape drives CD ROM drives and hard disk drives TheJ 6000 has a single dedicated external SCSI buswhich supports both low voltage differential SCSI LVD and single ended SCSI TheJ 6000 will also support wide 68 pin or narrow 50 pin via a 68 50 pin adapter cable SCSI Thefollowing table shows the specification differences between these SCSI buses CAUTION Donot mix SE and LVD SCSI devices on the same SCSI bus as this can cause reduction in device performance Table C 1 SCSI Bus Differences Maximum Maximum SCSI Type Transfer Rate Data Bus Addresses Cable Width Length NSE Upto20MB sec 8bits Othrough 6 3 0 meters 9 84 feet Upto 40 MB sec 16 bits Othrough 6 3 0 meters 8 through 15 9 84 feet LVD Upto 80 MB sec 16 bits Othrough 6 12 meters 8 through 15 39 37 feet 1 Address 7 is reserved for host controller use on all SCSI buses CAUTION A narrow SCSI device can not be placed between two wide devices Appendix C 135 SCSI Connections SCSI Restrictions
36. Dealing with a Boot Failure Here is an example of path number notation boot pl Enter attempts to boot from the second path in a list generated by a previous search command Supported Boot Paths SCSI devices are bootable when connected to any SCSI port on the system Workstations can only boot from the built in LAN port The workstation can be booted from the CD ROM drive for software installation Intermediate System Loader ISL Environment The ISL environment provides the means to load the operating system HP UX environment The ISL environment also provides an offline platform to execute diagnostic and utility programs from a boot device when HP UX does not load The ISL program is the first program loaded into main memory from an external media LAN disk or tape and launched by the initial program loader IPL routine during the Boot Administration environment ThelSL environment provides the following capabilities Execute user entered commands to modify boot device paths and boot options in stable storage e Run off line diagnostic programs and utilities Provide automatic booting of the HP UX operating system after power on or reset Chapter 2 41 Troubleshooting Identifying LCD Indicated Conditions Identifying LCD Indicated Conditions This workstation uses a 2 line LCD with up to 16 characters per line to display firmware operating system progress codes These codes are referred to as chassis co
37. Enter You are prompted Interact with ISL Y or N y Enter Answering yes y causes the ISL to be loaded from the specified device After a short time the following prompt appears on the screen ISL gt ISL is the program that actually controls the loading of the operating system By interacting with ISL you can choose to load an alternate version of the HP UX operating system For example if the usual kernel stand vmunix on the root disk has become corrupted boot the workstation from the backup kernel stand vmunix prev by typing the following at the ISL gt prompt ISL gt hpux stand vmunix prev Enter To find the location of the bootable operating systems on the various media in the file system use the search ipl command See the next subsection Searching for Bootable M edia Chapter 2 39 Troubleshooting Dealing with a Boot Failure Searching for Bootable Media To list all devices that contain bootable media go to the Main Menu of the Boot Console Handler and then type the following at the prompt Main Menu Enter command gt search ipl Enter The search command searches all buses The search may turn up more devices than there are lines on the display If you are using a text terminal you can control the progress of the search from the terminal s keyboard by doing any of the following e Totemporarily suspend the search press Ctr1 S e Tocontinuethe search press
38. I cc2n rendezvous Slave CPU n entering rendezvous Slave CPUs enter this rendezvous numerous times during boot INI ccan cache rend Slave CPU n entering cached rendezvous waiting for the monarch CPU to configure the system bus INI cc4n mem rendez Slave CPU n entering memory rendezvous waiting for the monarch CPU to select a boot device TST D000 SYS BD micro controller Firmwareis initializing communications with the system controller WRN D004 micro not resp Firmware detected a communications error with the system controller INI D005 set doml fan spd Firmwareis initializing communications with the system controller INI D006 SYS BD set dom2 fan spd Firmwareis initializing communications with the system controller WRN D007 bad microctl cmd Firmware detected a communications error with the system controller FLT DOin SYS IO fan n failure Firmware detected system fan n stopped WRN D02N SYS IO fan n too slow Firmwaredetected system fan n is running too slowly 66 Chapter 2 Troubleshooting Running System Verification Tests Running System Verification Tests HP UX uses an online diagnostics product called the Support Tools Manager that allows system operation verification Three interfaces are available with the Support Tools Manager a command line interface accessed through the cstm command a menu driven interface accessed through the mstm command and the graphical use
39. ID gt Display or modify processor boot ID BootINfo Display boot related information CPUconfig proc ON OFF Config deconfig processor DEfault Set the system to predefined values FanChoice DeskSide RackMount Display or set the fan preference FastBoot ON OFF Display or set boot tests execution LanConfig lt config_type gt Display or set LAN configuration MOnitor LIST path type Change the current monitor type PAth PRI ALT CON KEY path Display or modify a path PreviousPower ON OFF Set previous power state SEArch DIsplay IPL lt path gt Search for boot devices SECure ON OFF Set show security mode TIme c y m d h m s Read or set real time clock in GMT BOot PRI ALT lt path gt Boot from specified path DIsplay Redisplay the current menu HElp lt menu gt lt command gt Display help for menu or command RESET Restart the system MAin Return to Main Menu Configuration Menu Enter command gt 92 Chapter 4 Boot Console Handler Boot Console Menus a Information Menu Command Description ALL Display all system information Boot INfo Display boot related information CAche Display cache information ChipRevisions Display revisions of VLSI and firmware COprocessor Display coprocessor information FwrVersion Display firmware version IO Display I O interface information LanAddress Display built in system LAN address MEmory Disp
40. JI L Sequence 1 a Memory Slots Ti 84 Chapter 3 System Upgrades System Upgrades Installing and Removing an I O Card To install an I O card do the following Figure 3 5 Installing an I O Card Lift PCI handle to remove cage from workstation 1 Slide PCI retainer back 2 Lift off cage Insert I O card in PCI slot as shown Insert bulkhead screw Bulkhead screw To remove an O card perform the above steps in reverse Chapter 3 85 System Upgrades System Upgrades PCI Slot Information for I O Cards The three PCI slots located in the PCI cage area of the J 6000 workstations are 64 bit 4x 3 3v 66 MHz PCI Peripheral Connect Interface slots providing I O expansion capabilities for the J 6000 workstations CAUTION The J 6000 workstations supply about 75 Watts of power to the PCI slots Do not insert O cards that together draw more than 75 Watts or damage to the workstation may result Please look at the specifications that come with your individual I O cards for power requirements Note that each PCI slot can provide up to 25 watts 86 Chapter 3 4 Boot Console Handler This chapter explains how to use the Boot Console Handler which provides an interactive environment after the power on sequence in HP VISUALIZE J 6000 workstations 87 Boot Console Handler Chapter Overview Chapter Overview This chapter contains the following main sections 88 Boot Console Hand
41. LB as well as processor board component revisions and values of various HPPA system identifiers revisions and capabilities For further information on the various ODE commands and a complete listing of the command set type help Enter at the ODE gt prompt or at the prompt of one of the test modules 68 Chapter 2 Troubleshooting Using the System Board LEDs for Troubleshooting Using the System Board LEDs for Troubleshooting This section provides a description of the system board s Light Emitting Diodes LEDs and how to use them for troubleshooting These LE Ds are located inside of the workstation on the system board s left back edge See Figure 2 5 Note that you will have to view these LEDs through the airflow holes on the back of your workstation Figure 2 5 System Board LEDs c c 0 225 X83 x HOL33 SNV4 For those system problems that this section is not able to solve you will have to call your local HP Support Representative Before you call record the state on off or blinking of your LEDs and give this information to your local HP support representative The representative will use this information to determine the course of action to take Interpreting the LED Information Table 2 2 explains how to interpret the information the system board LEDs provide Note that the SUPPLY LED is reserved for future functionality Table 2 2 Interpreting the System Board LEDs LED Name LED s Color De
42. NOTE The computer is counted as one of the devices and the internal length of its cabling is 0 15 meters This length needs to be considered in determining the total cable length LVD SCSI Bus Length When the J 6000 external SCSI bus is used in low voltage differential LVD mode the maximum cable length for a LVD SCSI bus is 12 meters NOTE When calculating the total LVD SCSI cable bus trace length used externally remember to account for cables connecting external devices together as well as the bus length internal to those devices 138 Appendix C Assigning SCSI Device IDs Before assigning a SCSI device ID to a new SCSI device you need to determine which SCSI device IDs are available To view the SCSI IDs already in use type the following command at the prompt and press usr sbin ioscan f Enter SCSI Connections Assigning SCSI Device IDs After a few moments the ioscan utility lists all of the I O devices it could find The list appears similar to the following PCI Bus Bridge ROPEtoPCI HITACHI CDR 8435 CDROM PCI Core I O Adapter Built in Parallel Interface Built in Floppy Drive Built in USB Interface Ultra2 Wide SCSI Dual Port Ultra2 Wide SCSI Dual Port PCI Bus Bridge ROPEtoPCI PCI Bus Bridge ROPEtoPCI PCI Bus Bridge ROPEtoPCI PCI Bus Bridge ROPEtoPCI Class I H W Path Driver S W State H W Type Description bc 0 root CLAIMED BUS_NEXUS be l 16 ccio2 CLAIMED BUS_NEXUS I O
43. Power On Setting the Fan Speed NOTE All of the tasks in the Boot Console Handler should be performed by a system administrator with superuser root login permissions Chapter 4 89 Boot Console Handler Accessing the Boot Console Handler Accessing the Boot Console Handler To access the Boot Console Handler follow these steps 1 Close any files and applications on the workstation 2 Press the power switch on the front panel of the workstation to power it off NOTE There is no need to manually shut down the HP UX operating system on the workstation before powering it off When you press the power switch the workstation automatically shuts down the operating system before terminating the power Make sure you do not unplug the workstati on s power cord or otherwise interrupt power tothe workstation at this time 3 Power on the workstation after the system has completely shut down If auto boot is turned off the boot sequence automatically stops at the boot console Main Menu If auto boot is turned on you will see the following message Processor is starting auto boot process To discontinue press any key within 10 seconds If auto boot and auto search are both turned on you will see the following message Processor is booting from first available device To discontinue press any key within 10 seconds NOTE If you are using a power saving monitor you will have less than 10 seconds from the time this message
44. Technical Reference HP VISUALIZE J 6000 Workstations GQ HEWLETT PACKARD Manufacturing Part Number HP Part No A5990 90010 Edition E0600 Notice The information contained in this document is subject to change without notice Restricted Rights Legend Use duplication or disclosure by government is subject to restrictions as set forth in subdivision c 1 ii of the Rights in Technical Data and Computer Software Clause at DFARS 252 227 7013 Copyright 2000 H ewlett Packard Company All Rights Reserved This document contains proprietary information that is protected by copyright All rights are reserved No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett Packard Company UNIX is a registered trademark in the United States and other countries licensed exclusively through X Open Company Limited Copyright 1980 1984 AT amp T Inc Copyright 1979 1980 1983 The Regents of the University of California This software and documentation is based in part on the Fourth Berkeley Software Distribution under license from the Regents of the University of California Contents 1 LVD Product Information Chapter Overview 00 00 tte 12 Product Description s s s sasssa nannan nnana naaa 12 Net Dimensions and Weights 0000 eee eee eee 12 Key Features ls 3 ee RR Rx E tee maar Rr Pape PE eor Oe 14 Front Panel C
45. Type Setting the Monitor Type at Power On If you replace a workstation s monitor with a different monitor type and do not set the workstation s graphics parameters by using the monitor command before doing so you may need to perform the following if your screen is blank Cyde the power to the workstation Wait 2 seconds after the Num L ock light flashes near the end of the boot sequence and then press Tab to initiate the automatic monitor selection process If the screen remains blank after two minutes however see the Troubleshooting M onitor P robl ems subsection on the next page NOTE It takes approximately one minute after powering on the workstation before the Num Lock light flashes The system cydes through the available monitor types one at a time When you see a message similar to the following and it is the correct monitor type select the monitor type by pressing E nter MONITOR INFORMATION Path Slot Head Type Size Freq Type Class GRAPHICS 1 1 1 n nnnnxnnnn nnHz 8 PCI Press RETURN to select this monitor type type n of n types The system queries you to confirm your selection Press v yes to savethis monitor type If you press any key other than v the following message is displayed Monitor type not saved At this point the new monitor type is active but not saved Because you did not save the monitor type the next time you reboot the workstation the original monitor type will be used Next t
46. Voltage Differential SCSI bus lanisall connections tothe built in LAN ide is the built in CD ROM drive pcin isan optional SCSI interface in slot number n For more information about the search command type the following at the prompt Main Menu Enter command help search Enter Chapter 4 97 Boot Console Handler Resetting the Workstation Resetting the Workstation To reset the workstation to its predefined values follow the directions in the section Accessing the Boot Console Handler found in this chapter and type the following at the prompt to access the Configuration Menu Main Menu Enter command gt co Enter When the Configuration Menu appears type the following at the prompt Configuration Menu Enter command gt default Enter Then type the following at the prompt Configuration Menu Enter command gt reset Enter 98 Chapter 4 Boot Console Handler Displaying and Setting Paths Displaying and Setting Paths A path is the hardware address of a device that is attached to the I O system of a workstation The path command sets the system paths shown in Table 5 1 The path command sets and displays the hardware address of a specified device attached to the I O bus of the workstation Table 4 1 System Paths Path Type Device primary Of pri The workstation s default boot device usually the root disk alternate Or alt The workstation s alternat
47. Workstations Ostat FRU Message Description WRN 8A04 IO No USB keyboard Cannot re establish communications with the USB keyboard TST 8C06 PCI BIS Running PCI Built In Self Test WRN 8C07 PCI BIS PCI Built In Self Test failed WRN SYS BD PCI alloc error PCI address space allocation failed WRN 8C09 PCI mem mngr err Memory allocation for PCI device failed WRN 8COA 1 PCI mem type err PCI device requested invalid memory type WRN 8COB IO BD PCI max bus dpth PCI bus depth exceeded maximum supported depth WRN 8COC PCI dev not cnfg Unableto configure PCI device WRN 8COF dev tree ovrflow Data spacefor PCI devices is full WRN IO BD init LAN SROM Initializing the core LAN serial EPROM SHU 8DEC resetting system Restarting system after core LAN initialization FLT I EL port cfg Parallel port configuration failed FLT I Serial 1 port configuration failed FLT I SERIAL2 port c Serial 2 port configuration failed FLT I FLOPPY drive c Floppy drive configuration failed FLT I bad USB port cf USB port configuration failed WRN no console found Search for console display device failed INI 1 init SERIAL Initializing serial 1 port as console display INI 1 ini Initializing serial 2 port as console display INI 1 ini nknown dev Initializing unknown device as console display INI 1 ini
48. YS B D bus ctrl pa bus addr par err bus data pa System bus Runway control parity error detected System bus Runway address parity error detected System bus Runway data parity error detected FLT 7805 SYS B D mem out of bus broadcst err mem addr pa Memory access outside configured memory space System bus Runway broadcast error detected Memory bus address parity error detected m ctlr stat wd M s corr err Printing memory controller status word to RS 232 Uncorrectable ECC error detected in DIMM s DIMM sis bad and needs replacing Replace DIMM s mem status invld Correctable ECC error detected in DIMM s U nexpected HPMC detected Memory error status word is invalid FLT 7843 SYS B FLT 7844 SYS B D fwd prog inval D mem summ inval id id mem HPMC summ wd Memory summary word is invalid Memory forward progress word is invalid Printing memory error summary word to RS 232 Chapter 2 55 Troubleshooting Identifying LCD Indicated Conditions Table 2 1 Chassis Codes for J6000 Workstations Ostat FRU Message Description FLT SYS BD mem ctlr stat wd Printingmemory controller status word to RS 232 memory space FLT 785S DIMM E in DIMM s Destructive memory test detected an uncorrectable memory error in DIMM s FLT 786S E amp MBE Destructive memory test detected both an
49. and verifying system operation ODE provides all the necessary functions for the user to load specified tests and interact with those tests ODE isan ISL utility To boot ODE 1 2 Invoke the ISL environment from the system disk or a CD ROM Type ode Enter after the ISL gt prompt to invoke ODE from the LIF directory on the system disk The prompt changes to ODE Not all of the test modules are available on all systems To see what test modules are available to run on this system type 1s at the obE prompt The available modules include the following astrodiag tests and verifies the basic functionality of the Astro memory controller 1 O chip siodiag tests and verifies the basic functionality of the Superl O multifunction I O chip including serial parallel USB and so forth wdiag tests and verifies the functionality of the PA RISC chip memtest tests and verifies the memory arrays If an error is detected the diagnostic reports the memory card and its slot number that needs replacement It also provides a map of the memory configuration so that the user can identify the type of memory and its slot location fupdate Updates the system s Processor Dependent Code PDC firmware in the EEPROM mapper identifies the configuration of HPPA systems It displays path identification and revision information of I O components configuration of memory controllers processors co processors cache and T
50. andler Next type the following Configuration Menu Enter command secure off Enter 110 Chapter 4 Boot Console Handler Displaying and Setting Fastboot Mode Displaying and Setting Fastboot Mode When fastboot is enabled set to on the workstation does a quick check of the memory and skips some processor selftests during its power on selftests This enables the workstation to complete its boot process quicker The default factory setting is for fastboot to be enabled set to on When fastboot is disabled set to off more extensive memory and processor testing is performed during the selftests causing the boot process to take longer If you are experiencing difficulty in booting the workstation set fastboot to off and reboot the system The more extensive testing may reveal the error condition To display the status of fastboot type the following Configuration Menu Enter command gt fastboot Enter To disable fastboot type the following Configuration Menu Enter command gt fastboot off Enter To enable fastboot type the following Configuration Menu Enter command gt fastboot on Enter Chapter 4 111 Boot Console Handler Displaying the LAN Station Address Displaying the LAN Station Address It is sometimes necessary to supply the LAN station address of the workstation to other users For example if the workstation is to become a member of a cluster the clus
51. appears to press a key 4 Press a key You will then see the following message Boot terminated TheMain Menu of the Boot Console Handler appears 90 Chapter 4 Boot Console Handler Boot Console Menus Boot Console Menus The boot console menus follow showing the various tasks you can perform and the available information The shortened version of each command is indicated by the uppercase letters Help is available for all the menus and commands by using either help he or and the menu or command for which you want help Command Description BOot PRI ALT lt path gt Boot from specified path PAth PRI ALT CON KEY lt path gt Display or modify a path SEArch DIsplay IPL lt path gt Search for boot devices COnfiguration lt command gt Access Configuration menu commands INformation lt command gt Access Information menu commands SERvice lt command gt Access Service menu commands Display Redisplay the current menu HElp lt menu gt lt commands gt Display help for menu or command RESET Restart the system Main Menu Enter command gt Chapter 4 91 Boot Console Handler Boot Console Menus Configuration Menu Command Description AUto BOot SEArch ONI OFF Display or set specified flag BootID lt proc gt lt boot
52. ating systems you can find them with the search ipl command See the next section Searching for Bootable M edia Chapter 4 Boot Console Handler Searching for Bootable Media Searching for Bootable Media To list all devices that contain bootable media follow the directions in the section Accessing the Boot Console Handler found in this chapter and type the following at the prompt Main Menu Enter command gt search ipl Enter The search command searches all buses The search may turn up more devices than there are lines on the display If you are using a text terminal you can control the progress of the search from the terminal s keyboard by doing any of the following e Totemporarily suspend the search press Ctr1 S e Tocontinue the search press Ctr1 Q Tohalt the search press any other key These flow control commands do not work with a bit mapped display but such a display can show more than forty lines of text so you areunlikely to need them To search for devices of just one type that actually contain bootable media follow the directions in the section Accessing the Boot Console Handler found in this chapter and then type the following at the prompt Main Menu Enter command search ipl device type Enter where device type is one of the following fwscsi istheinternal Wide LVD Low Voltage Differential SCSI bus e scsi is the external SE LVD Single Ended Low
53. ation Constraints The number of SCSI devices per bus is limited see Table C 1 earlier in this appendix Before adding another SCSI device determine if the system can support the additional device Appendix C 137 SCSI Connections SCSI Bus Length Constraints SCSI Bus Length Constraints This section discusses SCSI bus lengths constraints for the SE and LVD SCSI devices SE SCSI Bus Length When the J 6000 external SCSI bus is used in single ended SE mode the maximum cable length for an SE SCSI bus is 3 meters NOTE When calculating the total SE SCSI cable bus trace length used externally remember to account for cables connecting external devices together as well as the bus length internal to those devices There are two total cable length specifications you need to consider when dealing with an SE SCSI bus on a workstation Note that these specifications are based on the requirement that the SCSI device being connected to the SE SCSI bus does not exceed the maximum capacitance of 25 picofarads pF Please check with the vendor of the SCSI device if you are not sure of the device s maximum capacitance The total cable length specifications are as follows e For atotal of one to four devices being connected to the SE SCSI bus the total length of cable used should not exceed 3 0 meters e For a total of five to eight devices being connected to the SE SCSI bus the total length of cable used should not exceed 1 5 meters
54. cS 0 0 cece eee ee 68 Using the System Board LEDs for Troubleshooting 69 Interpreting the LED Information 0 0000 ea ee 69 Troubleshooting with System BoardLEDs 4 5 71 3 System Upgrades Chapter Overview ssssssssleeeee teens 76 Workstation Configurations lisse 76 Tools Required 0 cece eee 77 System Upgrades ense iei a a a cece ene nen eens 78 Electrostatic Discharge ESD Precautions 0 00 ee eee 78 Prerequisite for the System Upgrade Procedures 79 Front Bezel and Top Cover 2 2 cect ee 80 Installing and Removing the Hard Disk Drives 82 Installing and Removing an Internal CD ROM Drive 83 Installing and Removing Memory DIMMs 20 005 83 Installing and Removing an I O Card 0000 0c eee 85 4 Boot Console Handler Chapter Overview sssssssseeeeee tees 88 Boot Console Handler Features 0 0 0c cece eee eens 89 Contents Accessing the Boot Console Handler 0 00 00 cece eee eens 90 Boot ConsoleMenus 00 0 enn 91 Booting the Workstation 0 000 cece tee 95 Searching for Bootable Media 0 0 0 c cece ee 97 Resetting the Workstation 00000 cece eee 98 Displaying and Setting Paths 0 0 00 cece 99 Displaying and Setting the Monitor Type 0000 101 The Monitor Command 0 0000 ce
55. ck mount workstation you need to change the workstation s fan speed To do this follow this procedure 1 Turn on the workstation and press the Tab key until a select display message appears Select the display frequency and resolution that are best for your workstation 2 Stop the boot process by pressing any key before the ten second limit This gets you to the Boot Console Handler s bch Main Menu You will only need to dothis if you have autoboot turned on otherwise the system stops at the bch Main Menu When the Main Menu prompt appears type Main Menu Enter command configuration 3 Enter the following command at the Configuration Menu prompt Configuration Menu Enter command FanChoice RackMount 4 Return tothe Main Menu and enter this command at the prompt to continue booting Main Menu Enter command boot Desk Side Fan Speed If you currently have a rack mount workstation that you want to convert to a desk side workstation you need to change the workstation s fan speed To do this follow this procedure 1 Turn on the workstation and press the Tab key until a select display message appears Select the display frequency and resolution that are best for your workstation 2 Stop the boot process by pressing any key before the ten second limit This gets you to the Boot Console Handler s bch Main Menu You will only need to dothis if you have autoboot turned on otherwise the system stops at the bc
56. d 1 0 MB data cache Operating System Native HP UX 32 bit support requires HP UX version 10 20 plus the J une 1999 Workstation ACE Additional Core Enhancements 64 bit support requires HP UX version 11 0 plus ACE 9911 User Interface HP CDE Common Desktop Environment graphical user interface Compatibility Source and binary code compatible with the B C and J Class product families Main Memory Using 512MB or 1GB DIMMs Sixteen DIMM slots in pairs from 1GB up to 16GB total Power Supply 500 Watt output power 715 Watt input power with two VRM modules Remote Power On Remote power on feature that allows you to power up and shut down your workstation remotely through the RS232 port Internal Storage Devices Uptotwo Low Voltage Differential LVD SCSI hard drives One optional ATAPI Slim line CD drive Standard Networking Ethernet IEEE 802 3 RJ 45 Twisted Pair 10 100 Base T Standard I O Two GB sec aggregate O bandwidth Twolow voltage differntial LVD SCSI buses One dedicated to the two internal disk drives and one for the external devices multi mode TwoUSB Universal Serial Bus connectors keyboard and mouse Twoserial interface connectors RS 232C Audio connectors line input line output headphone and microphone Chapter 1 LVD Product Information Product Description I O Expansion Capabilities 64 bit PCI Peripheral Connect Interface slots
57. des The information displayed on the LCD has the following format XXX YYYY ZZZZZ7Z Line 1 AAAAAAAAAAAAAAAA Line 2 Where XXX Three character Operating Status YYYY Four digit hex code identifying the code module being executed ZZZZZZ Six digit FRU descriptor AAAAAAAAAAAAAAAA Diagnostic message of up to 16 characters The 3 character operating status can be one of the following FLT fault A hardware error has been detected TST test Hardware being tested INI initialize Hardware being initialized SHU shutdown System being shutdown WRN warning A non optimal operating condition exists RUN running The operating system is running Selftest Failures Chassis codes are the key to debugging selftest errors If a failure is found during selftest chassis codes are displayed in the system LCD To debug a failure 1 In Table 3 1 starting on the next page find the chassis code listed on the LCD 2 In the Boot Console Handler use the Service Menu s pim pdt and ChassisCodes commands to get additional information about the failure The FRU column in Table 3 1 shows messages printed on the LCD that refer to system FRUs All codes are listed in numeric order 42 Chapter 2 Troubleshooting Identifying LCD Indicated Conditions Memory Failures The J 6000 workstations require special Memory Page Deallocation to be implemented This feature allows the workstation to provide information to the operating system about mem
58. e boot device usually a DDS format tape device console Of con The workstation s primary display device keyboard or key The workstation s primary ASCII input device To display the current settings for the system paths type the following at the prompt Main Menu Enter command path Enter The paths are displayed in Mnemonic Style Notation as shown in Table 5 2 Table 4 2 Mnemonic Style Notation I O Type Specification Format Internal LVD SCSI fwscsi scsi_address logical_unit_number External SE LVD scsi scsi_address logical_unit_number SCSI Built in LAN lan server_address init_timeout io_timeout Optional SCSI pcin scsi_address logical_unit_number Built in IDE IDE To display the current setting for a particular system path follow the directions in the section Accessing the Boot Console Handler found in this chapter and typethe following at the prompt Main Menu Enter command path path type Enter where path type is one of the path types listed in Table 5 1 For example to get the path to the primary boot device follow the directions in the section Accessing the Boot Console Handler found in this chapter and type the following at the prompt Main Menu Enter command path primary Enter Chapter 4 99 Boot Console Handler Displaying and Setting Paths To set a system path to a new value follow the directions in the section Accessing the Boot Console Handler
59. eated with the strict option s see the documentation for MirrorDisk U X 2 You must have an up to date configuration backup file This is done automatically each time an LVM command changes LVM configuration The default backup file s path is etc lvmconf base vg name conf For example etc lvmconf vg00 conf 3 Thereplacement disk must be the same product I D as the replaced one NOTE HP often uses different manufacturers for disks having the same produc number The hot plug manual procedure will not update the disk driver s internal information tothat of the replaced disk The replacement disk will have the same capacity and block size as the defective disk because they have the same product number The only field that could be incorrect is the string specifying the vendor s name This will not affect the behavior of the LVM If it is desired to update the manufacturer s name the disk s volume group must be deactivated and reactivated See the HP U X System Administration Tasks manual for details 20 Chapter 1 LVD Product Information Front Panel Components The Hot Plug Procedure Thesearethe steps required to properly hot plug a disk drive Step 1 Check if the LVM found the physical volume to be defective when the volume group was activated The vgchange a y command would have printed the following message on the console WARNING VGCHANGE WARNING COULDN T ATTACH TP THE VOLUME GROUP PHYSICAL VOLUME DEV
60. ed FLT BD Error on roper Troubleshooting Identifying LCD Indicated Conditions Description A Transfer of Control caused entry to PDCE CHECK thefirmwaretrap handler An error was detected on roper SYS BD seed IVA handler FLT CB9A SYS BD HPMC overwrite AIOC int dat err PDC SEED ERROR triggered an HPMC Firmware is overwriting PIM data from a previous HPMC I O controller internal error EtoA rope perr EtoA rp cmd perr Parity error between I O controller and Rope to PCI bridge An invalid I O TLB entry was accessed Command parity error between I O controller and Rope to PCI bridge CDF timeout R2PCI resp tmout Unknown AIOC err Rope Command Data FIFO is backed up Rope to PCI bridge timed out Could bea failure of the PCI card rope or R2PCI bridge Unknown I O controller error PCI timeout R2PCI intrnl err A PCI card requested the bus but failed to useit More than once aPCI card requested the bus but failed to use it Rope to PCI bridge internal error R2PCI int err OV PCI D req err OV Multiple Rope to PCI bridge internal errors PCI bus data requestor error R2PCI detected PERR assertion Rope to PCI bridge detected multiple PERR assertions R2PCI intrnl PCI data par err err PCI bus data parity error Multiple PCI bus data parity errors Error in R2PCI internal data to PCI bus
61. eeks a boot device during autoboot If auto search is set to on the workstation will search for other boot devices if the primary boot device is not available If auto search is off the workstation will default to the boot administration mode if it can t see the primary boot device To change the state of the auto boot or auto search flags type either Configuration Menu Enter command auto boot state Enter OR Configuration Menu Enter command auto search state Enter where state iS on Of off Chapter 4 109 Boot Console Handler Displaying and Setting the Security Mode Displaying and Setting the Security Mode The secure flag is a variable stored in non volatile memory Non volatile memory retains its contents even after power is turned off If you reset this flag to a new value the change takes effect the next time you reboot the workstation When the secure flag is set to on auto boot and auto search are enabled and cannot be stopped The workstation boots from the default boot paths regardless of user intervention To display the current setting for the secure flag type the following Configuration Menu Enter command gt secure Enter To set the secure flag on type the following Configuration Menu Enter command gt secure on Enter To set the secure flag off you need to disconnect all possible boot devices to interrupt the boot sequence and force the prompt to the Boot Console H
62. efer to the memory sequence label inside the system or see Figure 3 4 Be sure to press the DIMMs into their slots until the tabs on each end snap into place When removing the DIMMs be sure to press the tabs at both ends of the DIMM slots to release the DIMMs then lift the DIMMs out of the slots J 6000 Memory Configuration The J 6000 workstation has sixteen memory slots labeled OA OB to 7A 7B Memory DIMMs must be installed in pairs in this workstation and both DIMMs in each pair must be of equal size The DIMMs for this workstation currently come in 512 MB and 1 GB sizes This workstation comes with two 512 MB DIM Ms as its standard configuration from the factory Thus currently the minimum memory configuration for this workstation is 1GB and the maximum is 16 GB DIMMs should be loaded in the order shown with OA OB being the first pair of DIMMs loaded and 7A 7B being the last pair loaded Figure 2 1 shows the installation sequence Chapter 3 83 System Upgrades System Upgrades NOTE If memory is installed improperly or it is bad and fastboot is not enabled your workstation s operating system will not boot up and a DIMM error will appear in your workstation s LCD For more information see the section Displaying and Setting Fastboot Mode in Chapter 4 Figure 3 4 Memory Loading Sequence in the J 6000 Memory Slat installation Sequence mast be niai in pairs A emm H 20 4B 1B m p A ime LAM Load LIL
63. em bus Runway CPU n detected a data address or control parity error on the system bus Runway CPU n detected a directed error on the system bus Runway SYS BD Runway broad err illegal respons bus timeout CPU n detected a broadcast error on the system bus Runway CPU n received data that did not match any outstanding data request CPU n timed out before receiving requested data The responder is logged in the system responder address INI 7000 DIMM CPU sync failure start DIMM scan init mem tables CPU n s synchronizer detected a rule violation on the system bus Runway Start looking for installed DIMMs Initialize memory data structures mem plt upd fail insufficient mem check DIMM order Error updating memory platform data Insufficient memory detected to continue Start memory DIMM order check Skip DIMM ord ck DIMM order error DIMM order error Bypass memory DIMM order check Memory DIMMs are not in the proper order Memory DIMMs are not in the proper order As a result the system cannot access one or more DIMMs and has deallocated all inaccessible DIMMs WRN 7017 FLT 701F DIMM DIMM DIMM pair check skip mem pair ck no memory found Start memory DIMM pair check DIMMs in a pair e g 0a 0b must match in J 7xxx Bypass memory DIMM set check Memory scan
64. er RPC is enabled and it seems to be unresponsive press the Enter key several approximately 15 times times You need to do this because the Remote Power Controller auto senses the baud rate at the beginning of each command that is when you press Enter It does this by measuring the width of the start bit of the first character it sees Because the Remote Power Controller does not know the difference between the beginning of a command or any other data that may occur on the receive line the Remote Power Controller can set the baud rate to an incorrect value if the first character it sees has the lowest order bit or bits set The Remote Power Controller has an input buffer of a fixed size therefore pressing the Enter key 15 or more times causes the buffer to overflow resetting the Remote Power Controller If the baud rate was set to some real extreme value you may have to try this process several times Chapter 4 115 Boot Console Handler Setting the Fan Speed Setting the Fan Speed There are two fan speed settings available on the J 6000 workstation The RackMount fan speed is used for J 6000s that are installed in a rack The DeskSide fan speed is used for J 6000s that are used as desk side systems These fan speeds are set using the Boot Console Handler bch To set the fan speeds follow the procedures discussed in this section Rack Mount Fan Speed If you currently have a desk side workstation that you want to convert to a ra
65. err read pri IE Cannot load I PL from primary boot device load address invalid WRN C5F2 E err read pri IF Cannot load IPL from primary boot device file is not IPL image WRN C5F3 EXT err read pri IE Cannot load I PL from primary boot device I PL image size invalid WRN C5F4 E err read pri IE Cannot load I PL from primary boot device I PL entry point address invalid WRN C5F8 EXT IO err read pri IPL Cannot load IPL from primary boot device I PL image checksum failed INI C5FF launch pri IPL Booting from primary boot path INI C642 E init kybrd consl Trytoinitialize USB keyboard keyboard error An error was detected trying to access the keyboard WRN C643 EXT keyboard reinit Keyboard was re initialized WRN C64F E reset montr type The console device failed to initialize with the given monitor type Try again with type 1 60 Chapter 2 Table 2 1 Chassis Codes for J6000 Workstations Ostat Code FRU Description builtin graphics t graph in s Troubleshooting Identifying LCD Indicated Conditions Look for built in graphics card Look for graphics card in PCI slot s t graph in s tin graphics Successfully initialized graphics card in PCI slot s Successfully initialized built in graphics card built in graphics initialization failed fail graph in s Card in PCI slot s failed graph
66. est of memory TST 7604 DI start lst pass Starting 1st pass of memory test write pseudorandom sequence TST 7605 lst pass x First pass is x complete S 7606 start 2nd pass Starting 2nd pass of memory test verify pseudorandom sequence write inverse S DI 2nd pass x Second pass is x complete TST 7608 start 3rd pass Starting 3rd pass of memory test verify inverse sequence S 7609 3rd pass x Third pass is x complete S 760A start mem init Starting memory initialization Initialize tozeroto set ECC TST 760B init x Memory initialization is x complete WRN 760C at dest test Reexecute destructive test for hardware troubleshooting FLT 760D Firmware tried to copy code from ROM to memory but the copy didn t match the original FLT 7610 DIMM ECC wrt read err Writing and reading back good data caused memory ECC error 54 Chapter 2 Table 2 1 Chassis Codes for J6000 Workstations Ostat Code FRU Description ud a FLT DI FLT DI ECC single data ECC single ECC Troubleshooting Identifying LCD Indicated Conditions Memory ECC test failed to detect single bit data error Memory ECC test failed to detect single bit ECC error ECC multipl data mem err summary Memory ECC test failed to detect multiple bit data error Memory ECC test failed to signal multiple bit error Printing memory error summary word to RS 232 FLT 7802 S
67. evice begins at byte address 128 and ends at 159 conspa th modifies the console path entry in Stable Storage The entry in Stable Storage for the console device begins at byte address 96 and ends at byte address 127 The entry for the keyboard and mouse devices begins at byte address 160 and ends at 191 listau suppor readss tofl or lsautofl lists the contents of the HP UX autoboot file t boots the Support Tape from the boot device displays 4 bytes one word from Stable Storage The readss command requires a decimal number between 0 and 255 to address four bytes in Stable Storage Chapter 4 119 Boot Console Handler Initial System Loader ISL Environment 120 Chapter 4 5 Block Diagram This chapter contains the block diagram for the J 6000 workstation s system board and PCI board 121 Block Diagram System Board and PCI Board System Board and PCI Board Figure 5 1 Block Diagram of the J 6000 s System Board and PCI Board FFFE A40000 FF CPU Landshark CPU 1 Landshark System Controller runway Dillon PDH BootRom NVRAM Memory and Boot Rom FFFFFFFOF0000000 V0 Controller NVRAM FFFFFFFOFOBQ000 System Board HI rope not used iu NENNEN M rope Backplane j Board ix roped PCI Bridge 104 PCIX PCHX PCI 4X slot 3 slot 2 slot 1 10 6 3 0 10 4 20 1027 0 3 33V 33 122 PCI Bridge 10 0 PCI 1X ATAPI CDROM 100 1
68. ext page contains the main troubleshooting flowchart Figures 3 2 through 3 4 on the following pages contain the flowcharts for console bootable device and H P U X troubleshooting respectively 34 Chapter 2 Troubleshooting Flowcharts for Troubleshooting Figure 2 1 Main Flowchart for Troubleshooting Start with system off and AC power on and plugged in Turn system on Replace System Board Reseat power supply connectors CD Displays Messages Remove the current load that was just added pci card memory card disk etc Halted on any failing codes or FRU s Reseat or Replace Failing FRU No Replace Power Supply Console Display displays messages OK Go to Console Troubleshooting Flowchart Go to Boot Device Troubleshooting Flowchart Found Bootable device Console displays errors Reconfigure or Replace failing FRU Yes Go to HPUX Troubleshooting Flowchart No HPUX Boots OK Boot HP UX System Available Chapter 2 35 Troubleshooting Flowcharts for Troubleshooting Figure 2 2 Console Troubleshooting Flowchart Console troubleshooting Console monitor plugged into correct adapter Plug monitor into correct graphics adapter Reseat or replace cables Use serial terminal on serial port 1 as console and check reconfigure graphics console correctly Console still dark or
69. f test CPU nisstarting its arithmetic and logical unit self test n branch test Un bit opers CPU n is starting its branch instruction self test CPU nis starting its arithmetic condition self test CPU nis starting its bit operation instruction self test n cntrl regs Chapter 2 CPU nis starting its control register self test 45 Troubleshooting Identifying LCD Indicated Conditions Table 2 1 Chassis Codes for J6000 Workstations Ostat Message Description TST CPUn ext intrpt CPU nis starting its external interrupt self test TST n itimer test CPU nis starting its interval timer self test TST n multi media CPU nis starting its multi media instructions self test TST n shadow reg CPU nis starting its shadow register self test TST n diagnse reg CPU nis starting its diagnose register self test TST n rdr test CPU nis starting its remote diagnose register self test TST n bypass test CPU n is starting its integer bypass operation self test TST n start est CPU nis starting its early pre memory self tests WRN n skip est CPU nis bypassing its early self tests to save time FLT n bad tst mod CPU n detected an unsupported system mode INI n initialize CPU nis initializing after self tests TST n exit est CPU n finished its early self tests TST CPU nis starting its floating point unit self tests TST CPU nis s
70. g This chapter provides information about isolating a failing component Known as a Field Replaceable Unit FRU in HP VISUALIZE J 6000 workstations 33 Troubleshooting Chapter Overview Chapter Overview This chapter contains the following main sections e Introduction to Troubleshooting Flowcharts for Troubleshooting Dealing with a Boot Failure Identifying LCD Indicated Conditions e Running System Verification Tests e Running ODE Based Diagnostics LED Diagnostics Introduction to Troubleshooting To troubleshoot HP VISUALIZE J 6000 workstations you must be familiar with the HP UX operating system and be able to start and stop processes You should also be familiar with the boot ROM diagnostics ISL diagnostics and the Support Tools Manager online tests which are described in this chapter First note any error or status messages and then run the power up boot ROM diagnostics known as Selftest If the Selftest diagnostics fail replace the FRU that is indicated If the tests pass but you still suspect a problem run the ISL diagnostics and the Support Tools Manager online tests For a complete description of using ISL diagnostics and using the Support Tools Manager see the Support Media User s Manual Part Number B3782 90176 Flowcharts for Troubleshooting The following four figures contain troubleshooting flowcharts you can follow to isolate a failing Field Replaceable Unit FRU Figure 3 1 on the n
71. g model string from stable store Check LANIC address U pdate LANIC address INI 3n2s SYS BD test sys cl Error updating LANIC address CPU nis awaiting the low level debugger for s more seconds CPU nis verifying processor clocks with the real time clock FLT 3NBC IO BD init sys cl CPU n has initialized the processor clocks The real time clock is ticking too slowly or not at all CPU nis initializing stable store values to system defaults bad sys config CPU n finished initializing stable store values CPU n detected an error writing to stable store CPU n detected an illegal CPU board configuration FLT 3NFC SYS BD TST 4n00 SYS B D EPROM boot limt bad sys bd id CPUn start lst CPU n detected a fatal error writing the EEPROM CPU n cannot identify CPU board CPU n is starting its late with memory self tests Chapter 2 49 Troubleshooting Identifying LCD Indicated Conditions Table 2 1 Chassis Codes for J6000 Workstations Ostat FRU Message Description WRN 4n01 1 CPU nis bypassing its late self tests to save time TST 4nOE E exit 1 CPU n finished its late self tests TST n20 lst erly st CPU nis reexecuting some of its early self tests from system memor y TST 4n21 CPU n isre executing its basic operations self test TST 4n22 CPU nis
72. ged register trap FLT overflow trap CPU n detected an unexpected overflow trap FLT conditional trap CPU n detected an unexpected conditional trap FLT assist exep trap CPU n detected an unexpected assist exception trap FLT DTLB mis Dpg flt CPU n detected an unexpected DTLB miss or data page fault FLT non acc ITLB mis CPU n detected an unexpected non access ITLB miss fault FLT non acc DTI CPU n detected an unexpected non access DTLB miss or data page fault 44 Chapter 2 Table 2 1 Chassis Codes for J6000 Workstations data mem brk trp Troubleshooting Identifying LCD Indicated Conditions Description CPU n detected an unexpected data memory protection trap CPU n detected an unexpected data memory break trap TLB dirty bit tr CPU n detected an unexpected TLB dirty bit trap CPU n detected an unexpected page reference trap CPU n detected an unexpected assist emulation trap CPU n detected an unexpected higher privilege transfer trap CPU n detected an unexpected lower privilege transfer trap CPU n detected an unexpected taken branch trap CPU n detected an unexpected data memory access rights trap CPU n detected an unexpected data memory protection ID trap CPU n detected an unexpected unaligned data reference trap Un alu test CPU n detected an unexpected performance monitor interrupt CPU nis starting its basic operations sel
73. h This switch turns the system on and off When you turn your workstation off the operating system automatically executes the shutdown q command This prevents any damage to programs and data on your system disk Turning the power switch back on again automatically boots up the HP UX operating system if your system has been configured to auto boot 16 Chapter 1 LVD Product Information Front Panel Components Thumbscrew on the Front Panel There is one captive thumbscrew near the center of the front panel Loosening and pulling toward you with this screw allows the top panel to be removed The top panel must be in place or the system will not power up Between the LCD panel and the CD ROM drive there is a threaded hole for an optional locking screw Thelocking screw is included in the bag of miscellaneous parts which comes with the workstation This locking screw allows the user to protect his her workstation form unwanted entry System LCD The Liquid Crystal Display LCD indicator is located on the front panel The LCD has two 16 characters lines The LCD displays messages about the state of the system induding chassis codes The symbols in Figure 1 3 appear in the LCD if you have the HP U X 10 20 or 11 0 operating system booted on your system They represent the different system activities Figure 1 3 LCD Symbols Li Cx Operating system running Heart Beat Disk access in progress m H Network receive in progress Netw
74. h Main Menu When the Main Menu prompt appears type Main Menu Enter command configuration 116 Chapter 4 Boot Console Handler Setting the Fan Speed 3 Enter the following command at the Configuration Menu prompt Configuration Menu Enter command gt FanChoice DeskSide 4 Return to the Main Menu and enter this command at the prompt to continue booting Main Menu Chapter 4 Enter command gt boot 117 Boot Console Handler Initial System Loader ISL Environment Initial System Loader ISL Environment The ISL environment provides the means to load the operating system HP UX environment The ISL environment also provides an offline platform to execute optional diagnostic and utility programs from a boot device when HP UX does not load ThelSL program is the first program loaded into main memory from an external medium LAN disk or tape and launched by the initial program loader IPL routine from the Boot Administration environment ThelSL environment provides the following capabilities Execute user entered commands to modify boot device paths and boot options in stable storage Run offline diagnostic programs and utilities Provide automatic booting of the HP U X operating system after power on or reset Invoking ISL from the Boot Console Handler Perform the following steps to invoke ISL from the Boot Console Handler 1 Follow the directions in the section Accessing the Boot Conso
75. h RAM test Monarch CPU n is testing scratch RAM INI 3n02 scratch RAM ok The scratch RAM test failed FLT 3n02 scratch RAM bad The scratch RAM test passed WRN 3n03 SYS BD stbl st read err CPU n detected a non fatal error reading the stable store FLT 3n03 l st read err CPU n detected a non fatal error reading the stable store INI 3nc4 clearing El Monarch CPU n isclearingthe EEPROM INI 3nD4 deflting EEPROM2 Monarch CPU nis initializing the EEPROM to system defaults WRN 3n04 EEE write err CPU n detected a non fatal error writing the EEPROM FLT 3n04 EEF write err CPU n detected a fatal error writing the EEPROM FLT 3n05 EEF wrt limit CPU n detected a fatal error writing the EEPROM WRN 3n06 EEF read err CPU n detected a non fatal error reading the EEPROM FLT 3n06 EEF read err CPU n detected a fatal error reading the EEPROM 48 Chapter 2 Table 2 1 Chassis Codes for J6000 Workstations Ostat Code FRU Description CPUninvoke LDB bad sys mde byte Troubleshooting Identifying LCD Indicated Conditions CPU nisstarting thelow level debugger CPU n detected an unsupported system mode hversion mismtch Stable store hardware version doesn t match system Check model string with version in stable store Model string doesn t match that in stable store Error readin
76. he following message is displayed To select a new Graphics Monitor Type press the TAB key now otherwise EXIT by entering any other key or will time out in 15 seconds Torestart the monitor selection process press Tab 104 Chapter 4 Boot Console Handler Displaying and Setting the Monitor Type Troubleshooting Monitor Problems In the event that the console stops displaying to the graphics device use the following procedure to set the console for displaying to an external terminal 1 2 3 5 Turn off the workstation s power Disconnect the USB keyboard connector from the rear panel Connect a serial terminal emulator to the Serial 1 connector the left serial connector on the rear panel Configure the terminal for 9600 baud No Stop Bits No Parity and 8 Bits Power on the workstation The system will now display the console to the terminal connected to Serial 1 port Note that you can use a 9 pin to 9 pin serial cable HP Part Number F 1044 80002 to connect an HP OmniBook serial port to the workstation Set the monitor type and path using the Boot Console Handler Changing the Console to an External Terminal In the event that the console stops displaying to the graphics device use the following procedure to display the console to an external Serial terminal so that you can configure the graphics console 1 2 3 4 Turn off the workstation s power Disconnect the U SB keyboard connec
77. hown in the left column In this document we refer to the Enter key On your keyboard the key may be labeled either Enter or Return Electrostatic Discharge ESD Precautions Electrostatic charges can damage the integrated circuits on printed circuit boards To prevent such damage from occurring observe the following precautions during board unpacking and installation Work on a static free mat Wear a static strap to ensure that any accumulated electrostatic charge is discharged from your body to ground Create a common ground for the equipment you are working on by connecting the stati c free mat static strap and peripheral units to that piece of equipment Keepuninstalled printed circuit boards in their protective antistatic bags Handle printed circuit boards by their edges once you have removed them from their protective antistatic bags 10 1 LVD Product Information This chapter provides general product information about the HP VISUALIZE J 6000 workstation This information is provided to help familiarize you with the main features and components of the workstation 11 LVD Product Information Chapter Overview Chapter Overview This chapter contains the following main sections Product Description Front Panel Components Rear Panel Components nternal Components Monitors Keyboard and Mouse Product Description TheHP VISUALIZE J 6000 workstation is a high performance sys
78. ics initialization or is not a graphics card Autoboct is trying to boot from non primary boot device Loading I PL from non primary boot device Error loading IPL from non primary boot device Cannot load IPL from non primary boot device load address invalid Cannot load IPL from non primary boot device file is not IPL image Cannot load IPL from non primary boot device I PL image size invalid Cannot load IPL from non primary boot device I PL entry point address invalid Cannot load IPL from non primary boot device I PL image checksum failed lt blank gt launch IPI CBOO SYS BD TOC initiated no OS TOC vector Booting from a device other than the primary boot path A Transfer of Control entered the firmware TOC handler There is no TOC vector for the operating system Firmware will soft boot the system Chapter 2 bad OS TOC addr The operating system TOC handler vector is invalid Firmware will soft boot the system 61 Troubleshooting Identifying LCD Indicated Conditions Table 2 1 Chassis Codes for J6000 Workstations FRU Message Description ud Ostat WRN WRN bad OS TOC code bad OS TOC len The operating system TOC handler is invalid Firmware will soft boot the system The size of the operating system TOC handler is invalid Firmware will soft boot the system WRN WRN INI CB04 CB0
79. ing its use For more information on the Universal Serial Bus use your browser to access the following URL http www usb org HP Hub for USB Devices The HP USB hub provides you with the ability to connect more than two USB devices to the workstation as well as the ability to extend the USB device s cable length As an example you may desire to locate the workstation s keyboard and mouse at a greater distance from the workstation but the keyboard and mouse cables are not long enough To increase the cable length you must make use of the USB hub s extra cable length and connect the hub s cable to one of the two connectors on the back of the workstation You then connect the keyboard and mouse into their separate connectors on the USB hub 26 Chapter 1 LVD Product Information Rear Panel Components SCSI Connectors There is one Single E nded L ow voltage Differential SE LVD SCSI connector on the rear panel This connector will support SE SCSI and LVD SCSI but not both at the same time Use the SCSI connector to connect external SCSI devices such as hard disk drives optical disk drives DDS format tape drives and CD ROM drives Consult the documentation that accompanies each SCSI device for specific information concerning its use Also see Appendix C SCSI Connections for information about connecting SCSI devices to the J 6000 workstations CAUTION Donot mix SE and LVD SCSI devices on the same SCSI bus as this can cause
80. ischarge 4kV Temperature Operating Oto 45 C Non operating 40 to 70 C Humidity Non condensing Operating 15 to 80 26 C max wet bulb for removable media Non operating 0 to 9096 Leakage Current Less than 3 5 mA 130 Appendix B Specifications Environmental Specifications Shock Operating 20g at 3ms 1 2 sinein normal axis with no hard errors Non operating 80g at 3ms 1 2 sine normal axis Vibration Operating random 0 21 Grms 5 500 Hz Swept sine survival 0 5 g peak 5 500 Hz Random survival 2 09 Grms 5 500 Hz Appendix B 131 Specifications Electrical Specifications Electrical Specifications Input Power J6000 AC Frequency 47 63 Hz Maximum Power Input 715 Watts Maximum Current 7 4 6 2 Amps AC at 100 120VAC 3 7 3 2 Amps AC at 200 230VAC 132 Appendix B C SCSI Connections This appendix provides information about connecting SCSI Small Computer System Interface devices to an HP VISUALIZE J 6000 workstation 133 SCSI Connections Appendix Overview Appendix Overview This appendix contains the following main sections SCSI Bus Differences SCSI Restrictions SCSI Bus Length Constraints Assigning SCSI DevicelDs Connecting tothe SCSI Ports NOTE When attaching external SCSI devices be sure to terminate the last device on the external SCSI bus The 6000 does not require external SCSI termination if no external SCSI devices are connected 134 Appendix C SCSI
81. ive Table 2 3 Blink Sequences for the FANS LED Blink LED Blink Sequence Sequence black dot represents 0 1 second LED on white dot Number is 0 1 second LED is off System Controller Non error Blink Sequences Description 1 e0060000000 System controllers normal heart beat 2 eeoe0060050000 This is a transient state shown by the system controller at power up 3 ee060600000060000000000 Systemcontroller s transient state Thereis no system problem 70 Chapter 2 Troubleshooting Using the System Board LEDs for Troubleshooting Table 2 3 Blink Sequences for the FANS LED Blink LED Blink Sequence Description Sequence black dot represents 0 1 second LED on white dot Number is 0 1 second LED is off System Controller Error Blink Sequences 0o00000000 System controller shut off power to the system because the ambient temperature exceeded 60 C or 140 F eecc000000 System controller detects a fan failure If this happens you need toread the message in theLCD on the front of the workstation 6 e0090600000 System controller is reporting an error Troubleshooting with System Board LEDs This section explains what to do when you see the LEDs on your system board in a non default state and when the yellow FANS LED displays certain blink sequences For the default states see Table 2 2 Note that the non default state is a state that should not exist and it is a state that req
82. lay memory information PRocessor Display processor information SysConfig Display the system configuration WArnings Display selftest warning messages BOot PRI ALT lt path gt Boot from specified path DIsplay Redisplay the current menu HElp lt menu gt lt command gt Display help for menu or command RESET Restart the system MAin Return to Main Menu Information Menu Enter command Chapter 4 93 Boot Console Handler Boot Console Menus Service Menu Command ChassisCodes lt proc gt ON OFF CLEARPIM EepromRead lt addr gt lt len gt MemRead lt addr gt lt len gt lt type gt PciDelay lt value gt PDT CLEAR PIM lt proc gt HPMC LPMC TOC RemotePower ON OFF ScRoll ON OFF BOot PRI ALT lt path gt DIsplay HElp lt menu gt lt command gt RESET MAin Service Menu Enter command 94 Description Display enable disable chassis codes Clear zero the contents of PIM Read EEPROM locations Read memory locations Display or set PCI delay value Display or clear the Page Deallocation Table Display PIM information Display enable disable remote power Display or change scrolling ability Boot from specified path Redisplay the current menu Display help for menu or command Restart the system Return to Main Menu Chapter 4 Boot Console Handler Booting the Workstation
83. le Handler found in this chapter and type the following at the prompt Main Menu Enter command boot device Enter You are prompted Interact with ISL Yor N y Enter 2 Answering yes y causes the ISL to be loaded from the specified device After a short time the following prompt appears on the screen ISL gt ISL is the program that actually controls the loading of the operating system By interacting with ISL you can choose to load an alternate version of the HP UX operating system For example if the usual kernel stand vmunix on the root disk has become corrupted and you wish to boot the workstation from the backup kernel stand vmunix prev type the following at the ISL gt prompt ISL gt hpux stand vmunix prev Enter 118 Chapter 4 Boot Console Handler Initial System Loader ISL Environment ISL User Commands The following commands that are available in the ISL environment allow you to display and modify the boot characteristics of the system help ists ISL command menu and available utilities display displays the boot and console paths in Stable Storage and the current setting of the ISL Boot Flags primpath modifies the primary boot path entry in Stable Storage The entry in Stable Storage for the primary boot device begins at byte address 0 and ends at 31 altpat h modifies the alternate boot path entry in Stable Storage The entry for the alternate boot d
84. ler Features Accessing the Boot Console Handler Boot Console Menus Booting the Workstation Searching for Bootable Media Resetting the Workstation Displaying and Setting Paths Displaying and Setting the Monitor Type Displaying the Current Memory Configuration Displaying the Status of thel O Slots Setting the Auto Boot and Auto Search Flags Displaying and Setting the Security Mode Displaying and Setting Fastboot Mode Displaying the LAN Station Address Displaying System nformation Displaying PIM Information Using Remote Power On Setting the Fan Speed Stable Storage ISL Environment Chapter 4 Boot Console Handler Boot Console Handler Features Boot Console Handler Features There are times when you want to interact directly with the J 6000 workstation before it boots the operating system These workstations provide a menu driven Boot Console Handler that allows you to perform special tasks display information and set certain system parameters even if the operating system is unavailable Here are some of the things you can do Boot the workstation Search for bootable media Reset the workstation Display and set boot paths Display and set the monitor type Display memory configuration information Display the status of the 1 0 slots Set Auto Boot Auto Search and Auto Start Display and set Security mode Set Fastboot Display LAN information Display system information Display PIM information Using Remote
85. m HPMC handler vector is invalid Firmware will halt the CPU requiring a power cycle to recover The operating system HPMC handler failed the checksum test Firmware will halt the CPU requiring a power cycle to recover CBFA SYS BD OS HPMC vector O0 prev HPMC logged brnch to OS HPMC The size of the operating system HPMC handler is zero Firmware will halt the CPU requiring a power cyde to recover Firmware detected unread PIM data from a previous HPMC and will overwrite it Branching tothe operating system HPMC handler CBF D SYS BD E SYS BD OS HPMC br err unknown check HPMC during TOC Branch tothe operating system HPMC handler failed Firmware will halt the CPU requiring a power cyde to recover The firmware trap handler didn t detect an HPMC LPMC or TOC A High Priority Machine Check occurred during Transfer of Control processing Chapter 2 65 Troubleshooting Identifying LCD Indicated Conditions Table 2 1 Chassis Codes for J6000 Workstations Ostat FRU Message Description FLT CBFF SYS BD multiple HPMCs A High Priority Machine Check occurred while processing another HPMC to initialize scratch RAM and other INI ccon OS rendezvs SlaveCPU n entering the final rendezvous waiting for the operating system to awaken it INI ccin early rend Slave CPU n entering the early rendezvous waiting for the monarch CPU system state IN
86. ment together including the ESD mat grounding wrist strap workstation and peripherals 5 Keep uninstalled printed circuit boards in their protective antistatic bags 6 Once you have removed printed circuit boards from their protective antistatic bags handle the printed circuit boards by their edges only 78 Chapter 3 System Upgrades System Upgrades Prerequisite for the System U pgrade Procedures You must complete the following steps before performing any of the installation and removal procedures in this chapter 1 Power off the workstation either by executing shutdown h as root or by simply pressing the power switch on the front panel of the workstation which accomplishes the same thing as well as the monitor and any attached peripheral devices 2 Unplug the workstation power cord and all peripheral devices from AC power outlets 3 Attach the static grounding wrist strap by following the instructions on the package Attach the sticky end of the wrist strap to bare metal on the rear panel of the workstation NOTE To make access to the internal components easier you may want to place the workstation on a table or workbench instead of leaving it on the floor CAUTION This workstation is designated for two person lifting it weighs approximately 36 to 49 pounds 12 to 22 kg depending on the configuration Do not attempt to lift it by yourself or injury may result Chapter 3 79 System Upgrades System Upgrades
87. mote Power On Using Remote Power On The J 6000 workstation has a remote power on feature that allows you to power up and shut down your workstation remotely through the RS232 port The RS232 receive line is monitored by the system board Remote Power Controller RPC This controller responds to the following commands Press Type Description Esc rsys on Turns the system on Esc rsys off Turns the system off Esc rsys ton Turns the system off without soft power down Esc pic sleep Causes RPC to stop responding to commands If the remote power jumper is set to the enable position factory default the Remote Power Controller will always be able to turn on a system the first time AC power is applied Once the system is powered up further command processing will depend on the state of the firmware s remote power bit which is set using the Boot Console Handler see the Boot Console Handler chapter in this document If the remote power bit is set to ON the Remote Power Controller will continue to process commands only if the Remote Power Controller has not been put into the sleep mode If the remote power bit is set to OFF the Remote Power Controller will not respond to commands If the Remote Power Controller has been placed in the sleep mode you can re enable the Remote Power Controller by following this procedure 1 Reboot your workstation If auto boot is turned off the boot sequence automatically stops at the boot console Mai
88. n Menu If auto boot is turned on you will see the following message Processor is starting auto boot process To discontinue press any key within 10 seconds If auto boot and auto search are both turned on you will seethe following message Processor is booting from first available de vice To discontinue press any key within 10 seconds NOTE If you are using a power saving monitor you will have less than 10 seconds from the time this message appears to press a key 114 Chapter 4 Boot Console Handler Using Remote Power On 2 Press any key You will then see the message Boot terminated The Main Menu of the boot console appears 3 At the Main Menu prompt type the following and press Enter Main Menu Enter command gt service 4 Turn remote power off by typing the following at the prompt and press Enter Service Menu Enter command gt RemotePower OF F Next turn remote power on by typing the following at the prompt and press Enter Service Menu Enter command gt RemotePower ON The Remote Power Controller is now enabled 5 Return tothe Main Menu by typing the following at the prompt and press Enter Service Menu Enter command gt main 6 Continue booting the system by typing the following at the prompt and press Enter Main Menu Enter command gt boot 7 Answer N to the question INTERACT WITH IPL Y N Q Troubleshooting Hint for an Unresponsive RPC If the Remote Power Controll
89. nsupported DIMM type FLT SPD fatal error SPD detected an unexpected fatal error INI 7205 DI P DIMM type New HP manufactured DIMM type added to tables INI 7206 DI non HP DIMM type New non HP DIMM type added to tables use at own risk 52 Chapter 2 Table 2 1 Chassis Codes for J6000 Workstations DI no DIMMs found FLT FLT Troubleshooting Identifying LCD Indicated Conditions Description The DIMM table is full cannot add new type SPD didn t find any memory DIMMs I is DIMM s inst NI DI INI 722S DI 7 DI in s INI DI j SPD is checking memory slot s SPD found a DIMM in slot s but can t determine its size DIMM will not be used SPD found a 128MB DIMM in slot s INI DI NI 725S DI LT DI I F hecksum SPD found a 256MB DIMM in slot s SPD found a 512MB DIMM in slot s DIMM in slot s failed SPD checksum and will not be used s mismatch FLT 72DS DIMM DIMM s load err DIMM in slot s didn t match the other in pair J 7xxx only DIMMs must bein matched pairs Memory DIMMs are not in the proper order As a result the system cannot access DIMM s and has deallocated it Starting main memory configuration Checking for memory configuration change since last boot Memory physical configuration changed since last boot Memory physical configuration didn t
90. nterference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Operation of this device is subject to the following conditions This device may not cause harmful interference This device must accept interference received induding interference that may cause undesired operation Cables used with this device must be properly shielded to comply with the requirement of the FCC You are cautioned that any changes or modifications not expressly approved in this manual could void your authority to operate this equipment Appendix A 125 Regulatory Statements Electromagnetic Compatibility VCCI Statement for Class A Products CORE FRUBRESERESREMHMBS VCCI ORE EOC OFABRRRHRE CT CORB RERRCRATSOCEL AWE LTWETA CORBMIUA PT LEDS URE RICMERLT ASHE ERERES SECT CEMHVET FY RU RABI GEO CIE LU U RUELTR SL Korea RRL Statement for Class A Product ASA SHUI AS ALA 0 7 2 2 H9807 UAHA ZNE I AAO gLi Tror AR TADAS HMA r a Sto Al Zl HESS ITI E zU HTS es Taiwan Class A Warning Se E i pH WE Mm o EBER JH HF gt p fb i6 RAIA gt AD 126 Appendix A Regulatory Statements Optical and Acoustical Statements Optical and Acoustical Statements Visible LED Statement The LEDs on this product are classified as Class 1 LED Product in acc
91. ntifying LCD Indicated Conditions Cannot load IODC entry io for boot device Error detected during boot device I O invalid boot dev invalid boot dev PCI BusWlk start Invalid boot device class bad IODC Unexpected error bad IODC Starting PCI bus and device discovery PCI Rope r walk PCI BusWalk done PCI alloc done Starting PCI bus and device discovery on Roper PCI bus and device discovery complete Done allocating address space for PCI devices PCI config done R2PCIr not found Done configuring PCI devices Rope to PCI bridge r not found Rope to PCI bridge r initialization failed Roper config err Roper tgl fail Rope r configuration failed Rope r debug register toggled Roper debug register toggle fail ed early ropeO init Initializing rope 0 for early RS 232 output Couldn t initialize rope 0 Rope 0 initialization complete Initializing Rope to PCI bridge 0 for early RS 232 output Couldn t initialize Rope to PCI bridge 0 Rope to PCI bridge 0 initialization complete Super init done Initializing Super 1 O for early RS 232 output Couldn t initialize Super 1 O Super 1 O initialization complete Chapter 2 No graph console Cannot re establish communications with the graphics console 57 Troubleshooting Identifying LCD Indicated Conditions Table 2 1 Chassis Codes for J6000
92. o users the disks must also be configured as mirrored disks Disk mirroring is accomplished through use of the MirrorDisk UX software HP part number B5403BA for information on classes see http www hgp com education courses h628s html No graphical user interface is currently offered through the System Administrator Manager SAM for doing the required LVM commands because manipulation of the LVM requires specialized knowledge that only experienced system administrators are expected to have see below for details Chapter 1 19 LVD Product Information Front Panel Components Hot Plug Example The following example describes a particular system problem where the solution is to replace a hot plug disk module Volume group dev vg00 contains the two disks with the logical volume configuration as shown Table 1 2 Example Configuration Volume Description Volume Description Logical Volume 1 Logical Volume 3 Logical Volume 2 Logical Volume 4 Logical Volume 3 Logical Volume 5 hardware address 10 0 12 0 0 10 0 13 0 0 device file dev dsk c2t6d0 c2t5d0 The system problem for this example is that the disk at hardware address 10 0 13 0 0 has a head crash and as a result is unusable The steps described in the Hot Plug Procedure section below outline a method that can be used to recover from this state 1 All of the replaced disk s in use extents must belong to mirrored logical volumes which were cr
93. ocessor CLAIMED PROCESSOR Processor Appendix C 139 SCSI Connections Assigning SCSI Device IDs Assigning External SCSI Device IDs You can determine which SCSI devices are currently in use by looking under the H W Path heading in the output from the ioscan command The entry 10 0 15 0 is the built in SCSI bus For devices connected to the built in SCSI bus such as disks the number between the two decimals and after the third in the hardware path specifies the SCSI ID for that device For example a hardware path of 10 0 15 0 2 0 specifies an SCSI device at SCSI ID 2 Hereis the breakdown of the hardware path SCSI device 10 0 15 0 2 0 SCSI 10 0 15 0 2 0 SCSI ID 2 10 0 15 0 2 0 CAUTION Do not use SCSI device D 7 for any device It is reserved for the built in SCSI bus controller Assigning Internal SCSI Device IDs You can determine which LVD SCSI devices are currently in use by looking under the H w Path heading in the output from the ioscan command discussed previously The entry 10 0 15 1 is the built in LVD SCSI bus For devices connected to the built in LVD SCSI bus such as disks the number between the two decimals and after the third in the hardware path specifies the SCSI ID for that device For example a hardware path of 10 0 15 1 5 0 specifies a LVD SCSI device at SCSI ID 5 Here is the breakdown of the hardware path SCSI device 10 0 15 1 5 0 LVD SCSI 10 0 15 1 5
94. omponents sssusa sasaaa naana 16 Power SWIEChI doe or a e Ea deeem RI BE ENAN MMES 16 Thumbscrew on the Front Panel 0 000 cece eee 17 System LED veas eise ee ioe RR ae sn 17 Internal Storage Devices 2 ee 18 Rear Panel Components 000 0c e eee eee 25 Connectors on the Rear Panel 0 00000 cece eee eee 26 Internal Components 0 000 c eee 29 Monitors ER Ee ERO AEE eee ER Se Dae weg IT 31 Keyboard uiii ER Sac RAE E Ex purs 31 MOARE x marte iet Rep eee ed eei Sanat teret 31 Site Preparation and Installation liliis eee ee 31 2 Troubleshooting Chapter Overview ssssssseseseee n 34 Introduction to Troubleshooting lille eee 34 Flowcharts for Troubleshooting iliis 34 Dealing with a Boot Failure 0 0 saaa 39 Special ConsiderationS 0 00 60 e eee eee 39 Searching for Bootable Media 00 0 cee eee 40 Stable Storage eds aye aaa a part ce cheapie RR EE D AERE 40 Boot Command Notations 00 ccc eee ee 40 Contents Supported Boot Paths 0 0 cece tee 41 Intermediate System Loader ISL Environment 41 Identifying LCD Indicated Conditions 0 005 42 Selftest Failures 2 0 0 cee tees 42 Memory Failures 0 0 0 nan ects 43 GhassiS Codes 4 2 sek EA meris RE TEPIESKE ES 44 Running System Verification TestS 000 ille 67 Running ODE Based Diagnosti
95. or address OFF PCI T Abort OV A PCI device signalled multiple Target Aborts I O error log word 3 contains the error address OFF PCI assrts LOCK A PCI device asserted LOCK OFF PCI LOCK OV A PCI device asserted LOCK multiple times OFF PCI assrts SERR APCI device asserted SERR address parity error or other system error 64 Chapter 2 Table 2 1 Chassis Codes for J6000 Workstations Ostat Code FRU Message OFF CBE2 IO BD OFF CBE3 IO BD PCI SERR OV Unknown PCI err Troubleshooting Identifying LCD Indicated Conditions Description A PCI device asserted SERR multiple times Unknown PCI error detected OFF CBE7 IO BD AtoE rope perr R2PCI intrnl err AtoE rope perr Parity error between system I O controller and Rope to PCI bridge Rope to PCI bridge internal data error Command parity error between system O controller and Rope to PCI bridge CBFO SYS BD Unknown Rope err HPMC initiated no OS HPMC IVA Unknown rope error occurred A High Priority Machine Check entered the firmware HPMC handler Thereis no HPMC vector for the operating system Firmware will halt the CPU requiring a power cyde to recover FLT CBF3 SYS BD bad OS HPMC len bad OS HPMC addr bad OS HPMC cksm The size of the operating system HPMC handler is invalid Firmware will halt the CPU requiring a power cycle to recover The operating syste
96. ordance with EN 60825 1 Laser Safety Statement for a Class 1 Laser Product The CD ROM mass storage system is certified as a Class 1 laser product under the U S Department of Health and Human Services DHHS Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968 This means that the mass storage system does not product hazardous laser radiation Because laser light emitted inside the mass storage system is completely confined within protective housings and external covers the laser beam cannot escape from the machine during any phase of user operation Regulation on Noise Declaration for Machines Lpa 70 dB operator position normal operation per ISO 7779 Lpa 70 dB am Arbeitsplatz normaler Betrieb nach DIN 45635 T 19 Appendix A 127 Regulatory Statements Optical and Acoustical Statements 128 AppendixA B Specifications This appendix lists the environmental and electrical specifications for the HP VISUALIZE J 6000 workstations 129 Specifications Environmental Specifications Environmental Specifications Altitude Operating 0 10 000 ft 0 3 000 m 0 to 45 C Non operating 15 000 ft 0O 4 500 m 40 to 70 C DC Magnetic Field Interference Operating lt 1 Gauss at surface of product Non operating lt 2 milli Gauss 97 feet Electromagnetic Interference EMI Emissions FCC ClassA CISPRA Electrostatic Discharge Air discharge 8kV Contact d
97. ork transmit in progress Chapter 1 17 LVD Product Information Front Panel Components Internal Storage Devices The J 6000 workstations support the following internal storage devices which are also located on the front panel under the bezel e Up totwo hot pluggable Low Voltage Differential LVD hard disk drives OneATAPI IDE Slim Line CD drive optional The following subsections describe these internal storage devices Hard Disk Drive s The J 6000 workstations can support up to two hot pluggable Low Voltage Differential LVD hard disk drives These hard disk drives are 3 5 inch form factor 10K RPM devices which connect to Ultra2 Wide LVD Low Voltage Differential SCSI interfaces on the disk bay backplane The hard disk drive bays are located on the lower left side of the front panel below the CD ROM drive See Figure 1 1 The two hard disk drive models currently supported are e 18GB LVD 10K RPM disk drive Product Number A4998A 36 GB LVD 10K RPM disk drive Product Number A6013A NOTE The ability to hot plug the hard disk drive s requires MirrorDisk U X Product Number B5403BA on HP UX 10 20 or B2491BA on HP UX 11 0 ACE 9911 18 Chapter 1 LVD Product Information Front Panel Components The Hot Plug Process The physical aspect of inserting and removing a disk drive is discussed in the document that comes with the drive However the operating system must be prepared for the insertion or removal of a disk
98. orm the following steps You should make sure that the disks are firmly seated Reinstall the hard disk drive cover and optional locking thumbscrew if applicable Figure 3 2 Installing and Removing the Hard Disk Drives 1 Remove optional locking thumbscrew 2 Press HDD cover release tab to remove cover Locking Removing a HDD ey Removing a HDD Pull out bracket Install hard drive in bracket Remove bracket and HDD Insert in HDD cage till firmly seated Adding a HDD Adding a HDD Remove bracket and screws Carefully remove bar Install HDD Carefully remove and discard To remove the hard disk drives perform the above steps in reverse Hard Disk Drive Configuration The SCSI IDs for hard disk drives are hard wired into the SCA Ultra2 Wide LVD SCSI interfaces in the backplane of the two disk bays within the J 6000 workstations Hence SCSI IDs do not need to be set for the hard disk drives installed in these workstations From top to bottom the pre set SCSI IDs for hard disk drives are 6 and 5 82 Chapter 3 System Upgrades System Upgrades Installing and Removing an Internal CD ROM Drive To install the CD ROM drive do the following Figure 3 3 Installing the CD ROM Drive 1 Slide CD in place 2 Screw in two screws 3 Connect the CD cable To remove the CD ROM drive perform the above steps in reverse Installing and Removing Memory DIMMs To install memory DIMMs in the J 6000 r
99. ory failures HP UX uses this information to map out failing memory areas and continue normal operation You can check the Memory Page Deallocation Table PDT using the pdt command in the Service menu of the Boot Console Handler refer to Chapter 4 If a failing DIMM is replaced use the command pdt clear in the Service Menu to clear out the PDT Chapter 2 43 Troubleshooting Identifying LCD Indicated Conditions Chassis Codes Table 3 1 lists all of the chassis codes for the J 6000 workstations Table 2 1 Chassis Codes for J6000 Workstations Ostat Code FRU Message Description FLT Indi SYS BD HPMC occurred CPU n detected an unexpected HPMC FLT powerfail intrpt CPU n detected an unexpected power fail interrupt FLT recvry cntr trap CPU n detected an unexpected recovery counter trap FLT external intrrpt CPU n detected an unexpected external interrupt FLT LPMC occurred CPU n detected an unexpected LPMC FLT ITLB mis Ipg flt CPU n detected an unexpected ITLB miss or instruction page fault FLT I mem prot trap CPU n detected an unexpected instructi on memory protection trap FLT illegal inst trp CPU n detected an unexpected illegal instruction trap FLT break instr trap CPU n detected an unexpected break instruction trap FLT privilgd op trap CPU n detected an unexpected privileged operation trap FLT privlgd reg trap CPU n detected an unexpected privile
100. port Related Manuals For more information refer to the following documents Common Desktop Environment CDE User s Guide e Configuring HP UX for Peripherals HP UX System Administration Tasks HP CDE Getting Started Guide Managing Systems and Workgroups UsingHP UX Using Your HP Workstation Getting Started Guidefor the J 6000 Note that the documents listed above can be viewed with a web browser using this URL http www docs hp com Revision History The revision history for each edition of the manual is listed below Edition Revision History E0600 First Printing Problems Questions and Suggestions If you have any problems or questions with our hardware software or documentation please contact either your HP Response Center or your local HP representative If you have access to a web browser you can get the latest software and hardware patches at the following URL http www hp com visualize support Documentation Conventions Unless otherwise noted in the text this guide uses the following symbolic conventions Table 1 Documentation Conventions user supplied values Italic words or characters in syntax and command descriptions represent values that you must supply Italics are also used in text for emphasis screen display Information that the system displays commands that you must use literally and path names appear in this typeface Enter K eycaps are presented with a special keycap font as s
101. powered on and that their cables are properly connected 72 Chapter 2 Troubleshooting Using the System Board LEDs for Troubleshooting Table 2 4 Solutions for the Non Default LED States LED Name Non Default Solution State OFF or If the following solutions do not bring the LED back on blink or cause it to properly blink replace the system board sequence 4 5 or 6 OFF Unplug the system and replace the system board Blink Sequence 4 Unplug the system and operate the unit when its environment gets cooler Blink Sequence 5 Replacethe fan associated with the message in your system LCD If power supply fans are bad you have toreplacethe power supply If the PCI fan is bad replace it If either one of the processor fans are bad you must replace the system board Note fans may still be spinning but their control signal may have failed Blink Sequence 6 Check that the 24 pin power supply signal cable is properly connected Press the power button off and unplug the system and wait for two minutes before turning the system back on If thefollowing solutions do not turn this LED off replace the system board Check that no pieces of metal are shorting connections anywhere in the system e Check that no pins on system connectors are bent and touching each other 1 The LEDs are in the OFF state or in the case of the FANS LED the LED is blinking sequence 1 2 or 6 or it is not blinking Chapter
102. r interface accessed through the xstm command For more information on these user interfaces see the online man pages by entering the following at a command line prompt man cstm Enter man mstm Enter man xstm Enter For information on the enhanced online diagnostics see the Support Media User s M anual HP Part Number B3782 90176 To access the Support Tools Manager perform the following steps 1 In a terminal window type the following at the prompt to invoke the command line interface cstm Enter 2 Thefollowing message appears Support Tool Manager Version A 01 00 Type help for a list of available commands CSTM gt 3 To verify the system operation type the following at the cSTM gt prompt CSTM verify all Enter M essages similar tothe following appear Verification has started on device CPU Verification has started on device FPU CSTM gt Verification of FPU has completed CSTM gt Verification of CPU has completed 4 Press Enter toreturn tothe csTM prompt after all test results are reported 5 Toexit the Support Tools Manager enter the following CSTM gt exit Enter If any tests failed run Selftest and ISL diagnostics to isolate the problem Chapter 2 67 Troubleshooting Running ODE Based Diagnostics Running ODE Based Diagnostics The Offline Diagnostic Environment ODE consists of diagnostic modules for testing
103. reduction of device performance Audio Connectors Your workstation has audio input and output capability through external input and output connectors on the rear panel and through an internal speaker The rear panel contains the line input jack line output jack headphone jack and microphone jack connectors Figure 1 6 Audio Connectors fF N C N f FN O O O O OWA 8 Line Input Line Output Headphone Microphone The audio connectors are standard stereo audio mini jacks Hewlett Packard recommends using gold plated plugs available through audio retailers for best quality recording and playback through the external connectors Table 1 4 on the next page provides a summary of the audio electrical specifications Table 1 4 Audio Electrical Specifications Frequency Response 25 Hz to 20 kHz Input Sensitivity I mpedance Linein 2 0 Vpk 47 Kohm Microphone 22 mVpk 1 K ohm Chapter 1 27 LVD Product Information Rear Panel Components Table 1 4 Audio Electrical Specifications Maximum Output Level I mpedance Line out Headphones Speaker internal Output Impedance Line out Headphones 2 8 Vpp 47 Kohm 2 8 Vpp 50 ohm 5 9 Vpp 48 ohm 619 ohm 118 ohm 28 Chapter 1 LVD Product Information Internal Components Internal Components This section describes the internal components of the J 6000 workstations For instructions on how to remove the workstation s top panel in
104. rr CPU n is starting its instruction cache RAM self test CPU n detected a data error during data cache load CPU n detected a tag error during data cache load SYS n icache tag PU C n dc stor que CPU nis starting its instruction cache tag self test CPU nis starting its instruction cache parity detection self test CPU n is starting its data cache store queue self test Chapter 2 n dc st q err TST 2n70 SYS BD CPUn dcache RAM CPU n detected an error during its data cache store queue self test CPU nis starting its data cache RAM self test 47 Troubleshooting Identifying LCD Indicated Conditions Table 2 1 Chassis Codes for J6000 Workstations Ostat FRU Message Description TST 2n80 SYS BD CPUn dcache tag CPU nis starting its data cache tag self test TST 2n90 CPUn dcache E CPU nis starting its data cache ECC self test FLT 2BAD assertion fail A firmware assertion failed TST 3n00 SYS BD ROM checksum tst Monarch CPU n is testing the boot ROM integrity FLT 3n00 checksum BAD The boot ROM failed checksum INI 3n00 checksum ok The boot ROM passed checksum TST 3n01 SYS BD PDH control test Monarch CPU n istesting PDH control register INI 3n01 E control Monarch CPU n is initializing the PDH control register FLT 3n01 E control Monarch CPU n detected an error in the PDH control register TST SYS BD scratc
105. scription When On VRM1 Green This light when on indicates that the voltage regulator module is working correctly for processor one The default state for this light is on Chapter 2 69 Troubleshooting Using the System Board LEDs for Troubleshooting Table 2 2 Interpreting the System Board LEDs LED Name VRMO FETCH LED s Color When On Description This light when on indicates that the voltage regulator module is working correctly for processor zero The default state for this light is on This light when on indicates that one or both processors is fetching code The default state for this light is on FANS Over Current Yellow blinking Note that the yellow light blinks a heart beat when the system is working correctly See Table 2 3 for more details for interpreting the blinks of this light This light when on indicates there is a short somewhere in the system The default state for this light is off There are six LED blink sequences supported by the System Controller The LED blink sequences are shown in Table 2 3 Note that each blink of the LED represents a tenth of a second 0 1 sec If the FANS LED is ever stuck either ON or OFF a system problem has occurred This system problem is most likely an 12C bus hang A potential fix may be to check that the power supply cables are correctly plugged in If this does not work call you local HP Support Representat
106. t PCI slot s Initializing PCI device in slot s as console display INI 1 ini ERIAL_LDB Initializing serial LDB port as console display INI 9C51 IO BD consol is SER 1 Console display is on serial port 1 58 Chapter 2 Table 2 1 Chassis Codes for J6000 Workstations Ostat Code FRU Description RN INI W 9C51 IO BD bad init SERIALI consol is SI Troubleshooting Identifying LCD Indicated Conditions Serial port 1 failed to initialize as a console device Console display is on serial port 2 INI INI 9C52 builtin GRAE IO BRD consol is SER 2 bad init SE Initializing built in graphics as console display Console display is on serial port 2 Serial port 2 failed to initialize as a console device WRN EXT EXT consol is G IO bad PCI slot s cnfg mon type t Console display is on graphics card in PCI slot s Graphics in PCI slot s failed to initialize as a console device Set graphics console to monitor type t Seen when cycling through types mon type t fail IO BD consl is SER LDB bad init SE Failed to configure consoleto monitor type t Console display is on serial LDB port Serial LDB port failed to initialize as a console device Unable to boot no console device found Unable to boot no bootable device found Boot device not ready operation may be retried init otr pth err
107. tarting its floating point register self test TST CPU nis starting its floating point instruction self test TST CPU nis starting its floating point trap self test TST CPU nis starting its floating point miscellaneous operations self test TST CPU nis starting its floating point bypassing self test TST RAM tst CPU nis starting its TLB register self test 46 Chapter 2 Table 2 1 Chassis Codes for J6000 Workstations Ostat Code FRU Description FLT D monarch CPU fail Troubleshooting Identifying LCD Indicated Conditions CPU nisstarting its TLB translation self test The monarch CPU failed bad CPUn number BD CPUn halt boot P is Un sys bus arb The CPU identifier was out of range Bootstrap failure machine halted Monarch CPU is initializing the system bus arbitration n deconfig CPU CPUn extinguish S laven failed CPU n deconfigured itself PDC PROC halted CPU n Slave CPU n failed self test Slaves deconfig nm stop slaves Monarch CPU m deconfigured slave CPU S CPU n detected a non fatal error during its self tests Monarch CPU m halted slave CPU s PUn sync ing BD CPUn stat wd tst PU onarchn selftst CPU nis synchronizing with the rest of the system CPU n is testing the system status word Monarch CPU n failed self test SYS PUn icache RAM BD CPUn ic ld d e
108. tem capable of handling the most complex problems in computational analysis advanced 3 D design and electronic circuit design and verification The J 6000 has two PA 8600 microprocessors and sixteen memory slots on its system board It has a 715 Watt power supply with no DC DC converter units required Net Dimensions and Weights The dimensions for the deskside system are listed below Depth 25 8 inches 65 5 cm Width 10 0 inches 25 4 cm Height 19 8 inches 53 3 cm The dimensions for the rack system are listed below Depth 24 5 inches 62 2 cm Width 16 7 inches 42 4 cm Height 3 4 inches 8 6 cm 12 Chapter 1 LVD Product Information Product Description Table 1 1 lists the net weights for the J 6000 Table 1 1 Net Weights for the J6000 Workstations Weight Deskside Configuration Min 40lbs 17 kg Max 49 Ibs 22 kg Maximum Configuration Rack Min 36lbs 16 kg Mount Max 41 Is 18 kg Maximum Configuration Twenty 1200 pounds 544 kg Fully Equipped Workstations and the Rack 1 The rails weigh approximately 10 Ibs 4 kg This weight is not included in these figures NOTE For environmental and electrical requirements see Appendix B Chapter 1 13 LVD Product Information Product Description Key Features TheJ 6000 workstations have the following key features 14 CPUs Two 552MHz PA 8600 microprocessors each with 0 5 MB instruction cache an
109. ter administrator needs to know the LAN station address in order to add the workstation to the cluster A LAN station address is the label that uniquely identifies the LAN connection for the workstation at the link level the hardware level To display the workstation s LAN station address type the following Information Menu Enter command gt lanaddress Enter The LAN station address is displayed as a twelve digit number in hexadecimal notation similar to the following LAN Station Addresses 001083 000429 The address is for the workstation s built in LAN interface 112 Chapter 4 Boot Console Handler Displaying System Information Displaying System Information The all command allows you to display the system s processor revision and speed cache size memory size flag settings and the boot and console paths To display system information from the I nformation Menu type the following Information Menu Enter command all Enter This information is paged to allow you to view it as necessary unless the ScRo11 command has been used to disable scrolling Displaying PIM Information The pim command allows you to display the most recent PIM information for the specified fault type To display PIM information for a specific fault from the Service Menu type the following Service Menu Enter command pim processor number fault type Enter Chapter 4 113 Boot Console Handler Using Re
110. tions OK Reboot HP UX or run init 4 System application OK Application runs OK Check application paths directories permissions licenses Application runs OK Reload applications Correct configurations Chapter 2 Troubleshooting Dealing with a Boot Failure Dealing with a Boot Failure This section contains information for searching for bootable media stable storage boot command notations supported boot paths and the Intermediate System Loader ISL environment Some of the examples in this section require the use of the Boot Console Handler which is discussed in Chapter 4 of this reference Special Considerations When dealing with boot failures you will need to consider the scenarios in this section To boot from a known device containing a bootable operating system type the following at the prompt Main Menu Enter command boot device Enter where device is the hardware path to the device specified in Mnemonic Style Notation E xample to boot an operating system stored on an IDE CD ROM gotothe Main Menu of the Boot Console Handler and then type the following command at the prompt Main Menu Enter command boot ide Enter The operating system on the specified device is used to start the workstation e Tointeract with the Initial System Loader ISL before booting the workstation type the following at the prompt Main Menu Enter command boot device
111. tive 512MB Active 2a 2b 512MB Active 512MB Active 3a 3b 512MB Active 512MB Active 4a 4b 512MB Active 512MB Active 5a 5b 512MB Active 512MB Active 6a 6b 512MB Active 512MB Active 7a 7b 512MB Active 512MB Active TOTAL MEMORY 8192MB MEMORY FAULT TABLE Slot Size Status 106 Chapter 4 Boot Console Handler Displaying the Current Memory Configuration Memory Installation Guidelines For best performance load DIMMs in ascending slot order 0 1 2 e For DIMMs to work both DIMMs in a slot pair a b must be the same type Same part number same type Active Installed Memory 768MB of SDRAM Deallocated Pages 0 Pages Available Memory 768MB Good Memory Required by OS O0 Not Initialized Memory HVERSION SVERSION 0x0860 0x0900 Chapter 4 107 Boot Console Handler Displaying the Status of the I O Slots Displaying the Status of the I O Slots The ro command lets you identify all built in I O devices and optional O devices installed in the option slots It is available in the Information Menu To use the 10 command from the Information M enu of the Boot Console Handler type the following Information Menu Information about the built in and optional I O devices is displayed For example I O MODULE INFORMATION Path AUDIO IDE SUPERIO MISC S S ERIAL 1 ERIAL 2 USB SCSI
112. tor from the rear panel Connect a Serial terminal to the Serial 1 connector the left serial connector on the rear panel Configure the terminal for 9600 baud No Stop Bits No Parity and 8 Bits Power on the workstation The workstation will now display the console to the terminal connected to the Serial 1 port Chapter 4 105 Boot Console Handler Displaying the Current Memory Configuration Displaying the Current Memory Configuration The following sample screen output uses the memory command to show a memory configuration table with properly installed and configured memory To display the current memory configuration for a workstation first follow the directions in the section Accessing the Boot Console Handler found in this chapter Once you are in the Boot Console Handler s Main Menu type the following Main Menu Enter command information Enter This places you in the Information Menu From here type the following Information Menu Enter command memory Enter The screen displays status and configuration information for the memory DIMMs installed in the workstation The following sample shows the memory information when memory DIMMs are properly installed and configured MEMORY INFORMATION MEMORY STATUS TABLE Slot Size A Status A Size B Status B 0a 0b 512MB Active 512MB Active la 1b 512MB Ac
113. tte 101 Displaying the Current Monitor Configuration 102 Setting the Monitor Type 6 000 cece tee 102 Setting the Monitor Type at Power On 0 00 cece eee 104 Troubleshooting Monitor Problems 0 000 eese 105 Changing the Console to an External Terminal 105 Displaying the Current Memory Configuration 106 Displaying the Status of the I O Slots 00 0000 cee eee 108 Setting the Auto Boot and Auto Search Flags 05 109 Displaying and Setting the Security Mode 0000 110 Displaying and Setting Fastboot Mode 002 cee eee eee 111 Displaying the LAN Station Address 0000 cence 112 Displaying System Information isses 113 Displaying PIM Information lisse 113 Using Remote Power On ssssseseseeee rh 114 Troubleshooting Hint for an Unresponsive RPC 115 Setting the Fan Speed 6 tees 116 Rack Mount Fan Speed 000 c cee tees 116 Desk Side Fan Speed 1 0 tees 116 Contents Initial System Loader ISL Environment 000e cease 118 Invoking ISL from the Boot Console Handler 118 ISL User Commands 0 0000 cece eee eee 119 Block Diagram System Board and PCI Board ccc ccc eee eee 122 Regulatory Statements Electromagnetic Compatibility llle 125 Federal Communications Commission F
114. uired Use the following tools to remove or replace system upgrades for example hard disk drives Light duty flat blade screwdriver with 6 inch 150 mm blade T 15 Torx and T 20 for rack mounting Torx drivers ESD equipment see the Electrostatic Discharge ESD Precautions section later in this chapter for detailed information Chapter 3 77 System Upgrades System Upgrades System Upgrades The procedures in this section describe how to remove and replace J 6000 workstation system upgrades Observe the electrostatic discharge ESD precautions and the prerequisites for installing and removing system upgrades in the next two subsections as well as any NOTEs CAUTIONs and WARNINGs in each system upgrade procedure NOTE If you need to install a new system upgrade simply follow the procedures for installing the upgrade in this chapter That is replacement procedures are the same as those for installing new system upgrades Electrostatic Discharge ESD Precautions To prevent damage to the J 6000 workstation observe all of the following ESD precautions while performing the system upgrade procedures 1 Remove all ESD generating materials from the work area in which you will remove and replace a workstation s system upgrade s 2 Stand on an ESD static free mat 3 Wear a grounding wrist strap to ensure that any accumulated electrostatic charge discharges from your body to ground 4 Connect all equip
115. uires a solution Table 2 4 Solutions for the Non Default LED States LED Name Non Default Solution State VRM1 OFF If thefollowing solutions do not bring this LED back on replace VRM 1 board e Swap VRM cards to determine if VRM1 is bad Determinethat the power cabletothe system is plugged in e Check that the power button has been pressed on Reseat the VRM 1 board in its connector Check that the VRM 1 connector cableis properly plugged in Chapter 2 71 Troubleshooting Using the System Board LEDs for Troubleshooting Table 2 4 Solutions for the Non Default LED States LED Name Non Default Solution State on replace VRMO board Swap VRM cards to determine if VRMO is bad Determine that the power cable to the system is plugged in Check that the power button has been pressed on Reseat the VRMO board in its connector Check that the VRMO connector cable is properly plugged in VRMO OFF If the following solutions do not bring this LED back FETCH OFF If the following solutions do not bring this LED back on replace the system board Look at the system s LCD to determine if the firmware update process has been interrupted Determine that the power cable to the system is plugged in Check that the power button has been pressed on Determine that all external peripheral devices are turned on and that their cables are properly connected Check that all internal devices are
116. umber A4575A 21 inch 19 9 inch viewable VGA 1600x1200 color monitor Product Number A4576A 18 1 inch L1800 color flat panel display VGA up to 1280x1024 Product Number D5065W 19 inch 18 inch viewable display VGA 1600x1200 Product Number D8910W 21 inch 19 8 inch viewable display VGA 1800x1440 Product Number D2847A 24 inch 22 5 inch viewable display VGA 1920x1200 Product Number A1295A Keyboard The standard USB keyboard Product Number A4983 604xx the actual suffix number depends on the localized version of the keyboard with the 6000 workstations is a 104 key input device It is a PC 104 compatible keyboard Mouse The USB mouse is either a scroll wheel type mouse Product Number A4983 60101 where the scroll wheel also serves as the middle button or a true three button type mouse Product Number A4983 60111 Site Preparation and Installation For information on Preparing customers sites for the delivery and installation of J 6000 workstations refer to the HP VISUALIZE J 6000 Site Preparation Guide www docs hp com e Installing J 6000 workstations refer to the Quiklnstall Poster which came with the workstation Part Number A5991 90000 and the Getting Started Guide HP VISUALIZE J 6000 Workstation Part Number A5990 90020 For a listing of documentation for the J 6000 workstations see Appendix D Chapter 1 31 LVD Product Information Monitors 32 Chapter 1 2 Troubleshootin

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