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Lottery - Stoltronic

1. 13 2 3 Product label PC Product code 14 digits SN Serial number HW Hardware release 14 7 XXXXXXXXXXXXXX Rx 0000000000000000000 Se _ PC SN HW GUSTO 2 4 Key functions power up POWER UP LF ON OFF LF ON OFF Z7 printing l printing l SETUPreport FONTTEST LF ON OFF LF ON OFF LF ON OFF enter the SETUP MODE print the SETUP report enter the SETUP MODE for the printer parameters with Ethernet parameters for the printer clock and enter the SETUP MODE i LF ON OFF LF ON OFF modify selected parameter l next l l CWS vem 15 2 5 Key functions standby STANDBY 7 Advance the paper printing j j l J preset length demo ticket Is the Notch B Mark N Position parameter NO set on Disabled see Setup YES Ne printing i i perform the i demo ticket _ ticket alignment 16 CUSTOM 2 6 Status messages The Status LED indicates hardware status of device Given in the table below are the various LED sign
2. CWS vem 39 Paper path Disconnect the power supply cable and open the device cover see par 4 1 ATTENTION Do not use alcohol solvents or hard brushes Do not let water or other liquids get inside the device Clean the area involved in the passage of paper fies SON gt Printhead Disconnect the power supply cable and open the device cover see par 4 1 2 ISOPROPYL ALCOHOL ATTENTION Do not use solvents or hard brushes Do not let water or other liquids get inside the machine Clean the printing head and the scanner unit by using by using compressed air Be 40 C a non abrasive cloth moistened with isopropyl F CUSTOMS Printing roller Disconnect the power supply cable and open the device cover see par 4 1 ISOPROPYL ALCOHOL ATTENTION Do not use solvents or hard brushes Do not let water or other liquids get inside the machine Clean the printing roller by using a non abrasive cloth moistened with isopropyl CWS vem Cutter Disconnect the power supply cable and open the dev
3. High quality 130 mm sec Normal 200 mm sec High speed 220 mm sec 250 mm sec PAPER Type of paper Thermal rolls heat sensitive side on outside of roll Paper width 82 5 0 5 mm Paper weight from 70 g m to 90 g m Paper thickness from 75 um to 85 um Recommended paper KANZAN KP460 MITSUBISHI TL4000 TL1000 External roll diameter max 150 mm External roll core diameter 25 40 mm Paper end Not attached to roll core Core type Cardboard or plastic CUTTER Paper cut Total Estimated life 2 gt 1 000 000 cuts 48 GUS vem PRINTER ELECTRICAL SPECIFICATIONS Power supply 24 Vdc 10 external power supply Medium consumption 1A Stand by consumption 0 14 A ELECTRICAL SPECIFICATIONS POWER SUPPLY cod 963GE020000003 Power supply voltage from 100 Vac to 240 Vac Frequency from 50 Hz to 60 Hz Current output 25A Power 60W ENVIRONMENTAL CONDITIONS Operating temperature from 0 C to 50 C Relative humidity from 10 Rh to 85 Rh Storage temperature from 20 C to 70 C Storage relative humidity from 10 Rh to 90 Rh NOTES 1 Electronic board 2 Respecting the regular schedule of cleaning for the device components 3 Referred to a standard CUSTOM receipt L 10cm Density 12 5 dots on 4 This speed is achieved in the following test conditions
4. Power supply cable USB INTERFACE Female USB type B connector 1 USBO VBUS in DO in out DO in out J14 Gu SHIELD SHIELD 20 CUSTOM O SERIAL INTERFACE Female DB9 connector 1 DTR out When 1 printer is fed TX out During transmission oscillates between 0 and 1 depending on data RX in During reception oscillates between 0 and 1 depending on data J13 GND EE DTR out When 1 printer is fed RTS O out When 1 printer is ready to receive data NOTES Given the presence of the RS232 standard logic value 0 corresponds to a voltage level of between 3 Vdc and 15 Vdc and logic value 1 corresponds to a voltage level of between 3 Vdc and 15 Vdc DEVICE gt PC connection Use an RS232 serial cable to connect the printer to a personal computer The following picture shows an example of connection between the device and a personal computer using a 9 pin serial connector 9 N 9 N DB9 DEVICE gt PC When use a serial cable we recommend the installation of a ferrite core on the serial cable CWS vem 21 DRAWER CONNECTOR Female RJ12 connector out Drawer 1 command open collector in Drawer status NOTES The solenoid of the drawer 1 must be connected from Pin 2 to Pin 4 on the drawer connector PIN 4 PIN 2 DRAWER 1 DEVICE gt CASH DRAWER optional connection Use an optio
5. N C Te Y GND 127 DC OUTPUT WIRE CUSTOM 7 5 Paper specification Paper with black mark alignment for fixed sensor The following image shows the placement of the black mark on the non thermal side of paper For more information about the use of paper with black mark see chapter 10 NOTE All the dimensions shown in following figures are in millimetres AS PI EA i Cutting line Printing lin e LO N n min 10 rr MN 29 min 20 max 400 THERMAL SIDE PAPER WIDTH 80 82 5 A Y CUON 53 Y GU USu ly 7 6 Character sets The device has 3 fonts of varying width 11 15 and 20 cpi which may be related one of the coding tables provided on the device To know the coding tables actually present on the device you need to print the font test see par 2 4 You can set font and coding table by using the commands see the Commands Manual of the device or using the Code Table and the Chars Inch parameters during the Setup procedure see par 5 4 The following is the full list of coding tables that can be installed on the device lt CodeTable gt Coding table 0 PC437 U S A Standard Europe 1 Katakana 2 PC850 Multilingual 3 PC860 Portuguese 4 PC863 Canadian French 5 PC865 Nordic
6. 11 PC851 Greek on request 12 PC853 Turkish on request 13 PC857 Turkish on request 14 PC737 Greek on request 15 IS08859 7 Greek on request 16 WPC1252 17 PC866 Cyrillic 2 18 PC852 Latin 2 on request 19 PC858 with Euro symbol in position 213 20 KU42 Thai on request 21 TIS11 Thai on request 26 TIS18 Thai on request 30 TCVN_3 Vientamese on request 31 TCVN_3 Vientamese on request 32 PC720 Arabic on request 33 WPC775 Baltic Rim on request 34 PC855 Cyrillic on request 35 PC861 Icelandic on request CUSTE 55 lt CodeTable gt Coding table 36 PC862 Hebrew 37 PC864 Arabic 38 PC869 Greek on request 39 ISO8859 2 Latin 2 on request 40 IS08859 15 Latin 9 on request 41 PC1098 Farci on request 42 PC1118 Lithuanian on request 43 PC1119 Lithuanian on request 44 PC1125 Ukranian on request 45 WPC1250 Latin 2 46 WPC1251 Cyrillic 47 WPC1253 Greek 48 WPC1254 Turkish 49 WPC1255 Hebrew 50 WPC1256 Arabic 51 WPC1257 Baltic Rim 52 WPC1258 Vientamese 53 KZ1048 Kazakhstan on request 255 Space page 56 CUSTOM 8 CONSUMABLES The following table shows the list of available consumables for device DESCRIPTION CODE 67300000000415 THERMAL PAPER ROLL weight 78g m2 width 82 5mm Y external 150mm N core 25mm 67300000000417 THERMAL PAPER ROLL weight 78g m2 width 82 5
7. International Enables the use of font tables to 256 characters Chinese GB18030 Enables the use of the Chinese extended font GB18030 2000 Korean PC949 Enables the use of the Korean extended font PC949 NOTE When the Chinese and Korean font is enabled the selection of the character code table is suspended parameter CODE TABLE When the Chinese and Korean fonts is disabled it returns the character code table previously in use parameter CODE TABLE CODE TABLE num Identifier number of the character code table to use The numeric value of the identifier is made up with the following two parameters for the setting of two digits for the tens and the units Setting the digit for tens CODE TABLE num x 10 0 2 4 6 8 1 3 5 7 9 Setting the digit for units CODE TABLE num x 1 0 2 4 6 8 1 3 5 7 9 NOTE See the paragraph 7 6 to learn about the character tables corresponding to the identification numbers set with this parameter The character tables set with this parameter are the same set with the command 0x1B 0x74 refer to the Commands Manual of the device PRINT DENSITY 34 Adjusting the printing density 50 12 25 37 0 37 25 12 50 GUS Yelm 5 5 Hexadecimal dump This function is used for the diagnosis of the characters received from the communications port Characters are printed as hexadecimal code and the corresponding ASCII code see below Each line
8. UNLESS OTHERWISE SPECIFIED THE INFORMATION GIVEN IN THIS MANUAL ARE REFERRED TO ALL MODELS IN PRODUCTION AT THE ISSUE DATE OF THIS DOCUMENT copy GENERAL SAFETY INFORMATION Your attention is drawn to the following actions that could compromise the char acteristics of the product Read and retain the instructions which follow Follow all indications and instructions given on the device Make sure that the surface on which the device rests is stable If it is not the device could fall seriously damaging it Make sure that the device rests on a hard non padded surface and that there is sufficient ventilation When positioning the device make sure cables do not get damaged Use the type of electrical power supply indicated on the device label If uncer tain contact your dealer Make sure the electrical system that supplies power to the device is equipped with a ground wire and is protected by a differential switch Do not block the ventilation openings Do not insert objects inside the device as this could cause short circuiting or dam age components that could jeopardize printer functioning Do not carry out repairs on the device yourself except for the normal main tenance operations given in the user manual Make sure that there is an easily acces sible outlet with a capacity of no less than 10A closely to where the device is to be installed Periodically perform s
9. parameter is set to Enabled value see chapter 5 When self calibration starts the device performs some paper feeds and then it prints the calibration result and the value numeric and as a percentage of the Threshold White parameter that indicates the power up level of the sensor emitting side the value ranges from OV to 5V Autosetting Notch OK Threshold White 2 00V 39 The Autosetting Notch parameter indicates the result of the self calibration procedure OK will appear if it has been suc cessful NOT OK will appear if the procedure has failed After the printing of the procedure result the device offers the execution of the function of paper characterization Character ize Paper and the change of the Notch Threshold parameter which represents the detection threshold of the black mark Choosing the Yes value for the Characterize Paper parameter the device prints a graphic representation see following figures of the outgoing voltage of the alignment sensor expressed as a percentage and the Notch Threshold value This graphic representation is useful to set the most suitable value to assign to the Notch Threshold parameter and then to better identify the optimal threshold value which takes into account the variations of the signal and the small oscillations around zero The following figure shows an example of paper with the non thermal paper printed with black marks the outg
10. a gt 5 A s daysa a add AAN 30 5 3 Device S Q US vic an Waaa Waa AA Ek Mile Gia wd ad a a eh oe a AN 31 5 4 Printer parameters cui oa ws Sees AAA ds A A 32 5 5 Hexadecimal UMD lt 5 lo bd dada da a add 35 MAINTENANCE arias iva da dos a bal 4 A caos 37 6 1 AutocuUtter Jan sis sax kah cla dd a a ds 37 6 2 Planning of cleaning operations AX4 xc ak a a lb kw anls eee bd an 38 cid A A A Re el es a ee 39 6 4 Upgrade firmware is su ciya oda dd aa le a QE dd kaw dd o ad ed Al hd kd rs 44 CWS vem 7 SPECIFICATION Ed A AA ben A A Ad bm 47 7 1 Hardware specifications oo o o oooo KK KK KK KK kK KK KK KK kk kk kk lk kk kk kk lk kk kk lk k 47 1 2 Character specications nasadenie a Ea A ARA A a A N di Baloo es 50 7 3 Device diIMENSIONS sses cirai cee Z a dk ne dlya lak b d rkan bea bed ke b d vok cl bp si br ia 51 7 4 Power supply dimensions cod 963GE020000003 kk kk kk kk kK KK KK KK KK KK KK KK KK KK kk 52 7 0 Paper Specification gras cts ts bh lae kaw ZAWA N Dako i AA ed 2 A AA EL VA j 53 7 6 Charactersets sidad dai A AA a hs A gg A 55 8 CONSUMABLES k kk kk kk kk kk kk rn 57 ACCESSORIES JJ EE KE KK KK KK KK KK KK KK KK KK KK KK KK e 59 9 1 Sides replacement peo lt 3a sat kada sa kaa dll AE aka nad a le ika di ba W l karak pi hal A W dk Wa Ai xak ava u b e an 60 10 ALINE ante receded kk kk kK kK KK KK KK KK KK KK K
11. contact the customer service Reassemble the cover removed previously CWS vem 37 6 2 Planning of cleaning operations The regular cleaning of the device keeps the print quality and extends its life planning for the cleaning operations The following table shows the recommended EVERY PAPER CHANGE Printhead Rollers Use isopropyl alcohol Use isopropyl alcohol EVERY 5 PAPER CHANGES Cutter Use compressed air Paper path Use compressed air or tweezers Sensors Use compressed air EVERY 6 MONTHS OR AS NEEDED Printer case Use compressed air or a soft cloth For specific procedures see the following pages NOTE If you use the device in dusty environments you must reduce the intervals between the cleaning operations 38 GUS Yelm 6 3 Cleaning For periodic cleaning of the device see the instructions below Sensors Disconnect the power supply cable and open the device cover see par 4 1 ATTENTION Do not use alcohol solvents or hard brushes Do not let water or other liquids get inside the device Clean the device sensors by using compressed air
12. interface PROGRAM MEMORY TEST OK appears if functioning and NOT OK if faulty DYNAMIC RAM TEST OK appears if functioning and NOT OK if faulty EEPROM TEST OK appears if functioning and NOT OK if faulty CUTTER TEST OK appears if functioning and NOT OK if faulty HEAD VOLTAGE HEAD TEMPERATURE voltage of the head temperature of the head POWER ON COUNTER number of power ups made PAPER PRINTED centimetres of paper printed CUT COUNTER number of cuts performed CWS vem 31 5 4 Printer parameters This device allows the configuration of the parameters listed in the following table The parameters marked with the symbol are the default values Settings remain active even after the device has been turned off and they are stored in non volatile memory RS232 BAUD RATE RS232 DATA LENGTH Communication speed of the serial interface 1200 19200 2400 38400 4800 57600 9600 115200 2 NOTE Parameter valid only with serial interface Number of bit used for characters encoding 7 bits car 8 bits car P NOTE Parameter valid only with serial interface RS232 PARITY Bit for the parity control of the serial interface None parity bit omitted Even even value for parity bit Odd odd value for parity bit NOTE Parameter valid only with serial interface RS232 HANDSHAKING Handshaking XON XOFF software handshaking Hardware hardware hands
13. is preceded by a counter in hexadecimal that indicates the number of bytes received During the startup if you hold down the FEED key the printer enters the self test routine and print the setup report The printer remains in standby until a key is pressed or characters are received through the communication port Hexadeci mal Dump mode For each character sent the ticket shows the hexadecimal value and the ASCII codes if the characters are underlined the receive buffer is full Shown below is an example of a Hexadecimal Dump HEXADECIMAL DUMP 31 32 SS 34 85 pma 12345 39 30 Sb 32 33 gt Fai 90123 37 38 39 TO 69 saws 789ui 68 6B 6A 73 64 hkjsd 73 64 66 6B 6A sdfkj 66 73 64 66 6B fsdfk 65 69 6F 79 75 eioyu 6F 72 69 75 TVT ass oriuw GE 75 TP 65 F2 wii ouwer 77 65 72 69 6F sau werio 72 69 6F 75 71 riouw 6B 6C 73 64 66 klsdf 64 66 6B 73 64 dfksd 73 64 66 6B 6A sdfkj 66 6B F2 6A 73 k25 6A 6B 6C 68 jklh CWS vem 35 36 CUSTOM 6 MAINTENANCE 6 1 Autocutter jam Press the FEED key to try to unlock the cutter If the cutter did not unlock press slightly the left side of the cutter cover so that it opens Rotate the mechanism in the direction that oppose less resistance as shown in the label If the problem persists please
14. parameter Speed Quality High Speed Print Density 0 Ambient Temperature 25 C Power Supply 24Vdc 5 Possibility through Firmware configuration up to 250 mm sec respecting the test conditions described in note 4 and using paper MITSUBISHI TL4000 CWS vem 49 7 2 Character specifications Character set 3 Character density 11 cpi 15 cpi 20 cpi Number of columns 35 45 64 Character sec 2600 3352 4700 Lines sec 73 73 73 Characters L x H mm Normal 2 25 x 3 1 75 x 3 1 25 x 3 NOTE Theoretical values Printing width 80 mm 50 CUSTOM 7 3 Device dimensions emilia 297 5 mm with cover closed eng 390 mm with cover open Height 216 mm with cover closed iW 345 mm with cover open Width 140 mm Weight 2495 g NOTES Dimensions referred to devices without paper roll All the dimensions shown in following figures are in millimetres a 297 5 2 90 a 209 r 7 y i N N lo r __ 140 CWS vem 51 52 7 4 Power supply dimensions cod 963GE020000003 Length 127 mm Height 35 5 mm Width 56 mm NOTE All the dimensions shown in following figures are in millimetres Lo Te e a
15. the necessary data proceed as follows XXXXXXXXXXXXXX Rx 0000000000000000000 Write down the data printed on the product label see paragraph 2 3 FW lt device name gt SCODE lt code gt rel 1 00 FCODE lt code gt rel 1 00 PRINTER SETTINGS PRINTER TYPE PRINTING HEAD TYPE Print a Setup report see paragraph 5 1 The Setup report shows the firmware release CWS vem U ha j Customer Service Department support custom it worldwide or support customamerica com specific for North South American customers Send an e mail to the Technical Service with the data collected 71 GUIS LOI CUSTOM S p A World Headquarters Via Berettine 2 B 43010 Fontevivo Parma ITALY Tel 39 0521 680111 Fax 39 0521 610701 info custom biz www custom biz All rights reserved www custom Diz Rev 1 30 Part Number 762000000060xx
16. In order to print ticket containing only one notch and to not overlay printing to a notch that will make it useless for the next alignment it is important to well calibrate The height of the printing area of ticket according to the inter notch distance The following figure shows an example of tickets with Notch Distance set to 0 Cutting Printing Cutting Printing line line line line 1 Y Y 1 PRINTING DIRECTION 25 PRINTING u AREA A H D A a a a gt L ma Non printable area of 14 mm generated from Distance between cutter printing head Value for the paper recovery after a cut where Distance between printhead and cutter 25 mm fixed distance Value for the paper recovery after a cut 11 mm H Distance between the first and the last print line called Height of the printing area L Distance between an edge of the black mark and the next one called Inter notch distance D Automatic feed for alignment at the next black mark To use all the black marks on the paper you must comply with the following equation H ASL The height of the printing area H can be increased to make no progress on alignment D but no further 70 GUS ye 11 TECHNICAL SERVICE In case of failure send the 4 pieces of information listed below to our support team 1 Product code 2 Serial number 3 Hardware release 4 Firmware release To get
17. K KK KK dees 61 10 4 Enable aligiment 65 203844 rra 0 0224 E ar bl iaa 62 10 2 Calibration gas ica aeaa ok oR tee hh ath aca dele ee Gee gen Ae Ria desk Ma ne nae Ra 64 10 3 Alignment parameters eva da A 2 W a 66 10 4 xana y asia ico a A REIR J nnn DD _o__ _o nx xKCKxm _xnxy_yxmnmn 69 11 TECHNICAL SERVICE kk KEK KK KK 71 CUSTOM 1 INTRODUCTION 1 1 Document structure This document includes the following chapters 1 INTRODUCTION information about this document 2 DESCRIPTION general description of device 3 INSTALLATION information required for a correct installation of the device 4 OPERATION information required to make the device operative 5 CONFIGURATION description of the configuration parameters of the device 6 MAINTENANCE information for a correct periodic maintenance 7 SPECIFICATION technical specification for the device and its accessories 8 CONSUMABLES description and installation of the available consumables for the device 9 ACCESSORIES description and installation of the available accessories for the device 10 ALIGNMENT information required for managing the paper alignment 11 TECHNICAL SERVICE information required for contacting the technical service 1 2 Explanatory notes used in this manual NOTE Gives important information or suggestions relative to the use of the device ATTENTION Gives information that must be carefully followed to guard against damaging the device DANGER Gives inf
18. USER MANUAL KUBE Il Lottery GUIANA CUSTOM S p A Via Berettine 2 B 43010 Fontevivo PARMA Italy Tel 39 0521 680111 Fax 39 0521 610701 http www custom biz Customer Service Department Email support custom it O 2015 CUSTOM S p A Italy All rights reserved Total or partial repro duction of this manual in whatever form whether by printed or electronic means is forbidden While guaranteeing that the information contained in it has been care fully checked CUSTOM S p A and other entities utilized in the realization of this manual bear no responsibility for how the manual is used Information regarding any errors found in it or suggestions on how it could be improved are appreciated Since products are sub jectto continuous check and improvement CUSTOM S p A reserves the right to make changes in information contained in this manual without prior notification The pre installed multimedia contents are protected from Copyright CUSTOM S p A Other company and product names mentioned herein may be trademarks of their respective companies Mention of third party products is for informational purposes only and constitutes neither an endorsement nor a recommendation CUSTOM S p A assumes no responsibility with regard to the performance or use of these products THE IMAGES USED IN THIS MAN UAL ARE USED AS AN ILLUSTRA TIVE EXAMPLES THEY COULDN T REPRODUCE THE DESCRIBED MODEL FAITHFULLY
19. alignment is not performed Enabled the black mark alignment is performed NOTCH THRESHOLD Threshold value for the recognition of the presence of black mark by the black mark sensor 0 75V 1 50 V 2 25V 1 00V 175V 2 50 V 1 25 V 2 00 VP 2 75V NOTE If the Notch Alignment parameter is disabled this parameter is not printed TOTAL CUT Sets the behavior of the cutter when the total cut command 0x1B 0x69 ESC i is sent Disabled The total cut command 0x1B 0x69 ESC i will be ignored Enabled The total cut command 0x1B 0x69 ESC i will be executed CWS vem 33 PAPEREND BUFFER CLEAR Cleaning mode of the data in receive buffer if the printing is stopped due to lack of paper Disabled The data remain in the receive buffer When the paper runs out the device keeps the remaining data in the receive buffer and prints the remaining portion of the ticket after that the new paper is loaded Enabled When the paper runs out all data in the receive buffer are deleted POWERFAIL WAKEUP MODE This parameter set the printer state ON or OFF that will be automatically restored after a power fail LAST PWR State the printer returns in the previous state ON or OFF before the power fail Always ON the printer always switches on automatically after a power fail Always OFF the printer switches on only by pressing the ON OFF key after a power fail FONT TYPE Setting of the Font Type
20. als and the cor responding device status STATUS LED DESCRIPTION O OFF PRINTER OFF GREEN O ON PRINTER ON NO ERROR x1 RECEIVE DATA RECEPTION ERRORS PARITY FRAME ERROR OVERRUN ERROR GREEN Wa nT Sa x3 COMMAND NOT RECOGNIZED x4 COMMAND RECEPTION TIME OUT x5 NEAR PAPER END x2 HEADING OVER TEMPERATURE ea x3 PAPER END RECOVERABLE ERROR x5 POWER SUPPLY VOLTAGE INCORRECT x6 COVER OPEN x3 RAM ERROR RED UNRECOVERABLE O x4 EEPROM ERROR ERROR x5 CUTTER ERROR CWS vem 17 CUSTOM 3 INSTALLATION 3 1 Connections The following figure shows the possible connections for the device Powe suplay Standard cable 4 USB cable gt Power Supply cable j includea PC PC Cash drawer Power supply ATTENTION In some using conditions we recommend the installation of a ferrite core on the power supply cable NOTE If RS232 and USB connectors are inserted communication port is USB GU US lv 19 3 2 Pinout R gt esf POWER SUPPLY 31 Tripolar female connector 1 1 24 Vdc GND J10 GND Frame GND ATTENTION Respect power supply polarity NOTE Power supply cable The following figure shows the connector pinout of the power supply cable for the device Tripolar male connector rr
21. ce between the black mark edge and the alignment point is defined as Notch Distance Notch Distance value varies from 0mm minimum and 99 9 mm maximum If the Notch Distance value is set to 0 the alignment point is set at the beginning of the black mark Alignment point Alignment notch front point PRINTING DIRECTION positive values CWS vem of Notch Distance 67 The following figure shows a section of the device with the paper path and the distances between the alignment sensor the printing head and the cutter cutting line where NOTE The dimension shown in following figures are in millimetres Distance between printing line and amp cutting line 68 CWS vem CUSTOM POS EMULATION To define the alignment point you need to set the device parameters that compose the numerical value of the Notch Dis tance parameter see par 5 4 For example to set a notch distance of 15mm between the notch and the alignment point the parameters must be set on the following values Notch Distance Sign Notch Distance mm x 10 1 Notch Distance mm x 1 5 Notch Distance mm x 1 0 The Notch Distance parameter may be modified as follows e during the Setup procedure of the device see chapter 5 e by using the 0x1D 0xE7 command for more details refer to the Commands Manual e by driver CWS vem 69 10 4 Printing area
22. cheduled mainte nance on the device to avoid dirt build up that could compromise the correct safe operation of the unit Before any type of work is done on the machine disconnect the power supply Do not touch the head heating line with bare hands or metal objects Do not perform any operation inside the printer immediately after printing because the head and motor tend to become very hot GENERAL INSTRUCTIONS CUSTOM S p A declines all responsibil ity for accidents or damage to persons or property occurring as a result of tampering structural or functional modifications un suitable or incorrect installations environ ments not in keeping with the equipment s protection degree or with the required tem perature and humidity conditions failure to carry out maintenance and periodical inspections and poor repair work THE CE MARKAFFIXED TO THE PRODUCT CERTIFY THAT THE PRODUCT SAT ISFIES THE BASIC SAFETY REQUIREMENTS CE The device is in conformity with the es sential Electromagnetic Compatibility and Electric Safety requirements laid down in Directives 2006 95 CE and 2004 108 CE inasmuch as it was designed in conformity with the provisions laid down in the follow ing Standards EN 55022 Class B Limits and methods of measurements of radio disturbance characteristics of Information Technol ogy Equipment EN 55024 Information Technology Equipment Immunity characteristics Limits and method
23. eces e y terrence USB RS232 PROGRAM MEMORY TEST OK DYNAMIC RAM TEST OK EEPROM TES Ts sas naaabe t ni OK CUTTER TE SL si asas Haz yeee mecano OK HEAD VOLTAGE V 24 34 HEAD TEMPERATURE PC 28 POWER ON COUNTER 4 PAPER PRINTED cm 40 CUT COUNTER 1 RS232 Baud Rate 115200 bps RS232 Data L engih z z a 8 bits chr RS232 Parity niisiis iiinis kullak None RS232 Handshaking Hardware Busy Condition o ooooccnncnnccnccc RxFull USB Address Numober 0 AUSSA iia s CR Disabled PrintiMOd 454 4 a Normal Chars NCW i n ts A 15 B 20 cpi Speed Quality Normal Printing Widths 80mm 82 5 PaperW Notch Alignmeni Enable Notch Threshold 2 00V Total CU ESC 3i xa Wae an wee Enabled PaperEnd Buffer Clear Disabled PowerFail WakeUp Mode LAST PWR State Font TYPE rtie nasna International Code Table num 00 Print DENSIty a n a cias 0 LF Key to enter setup ON OFF Key to skip Setup CUSTOM 5 3 Device status The device operating status is indicated in the configuration print out in which next to the name of the components dis played the following information is given PRINTER TYPE device model PRINTING HEAD TYPE INTERFACE print head model Present
24. ection of the web site www custom biz CWS vem 23 24 CUSTOM 4 OPERATION 4 1 Opening the device U Lift the opening levers and open the device cover The indicator shows the state Cover Open GUS r lv 25 4 2 Switch the device ON OFF Rolls N DC 24V 1A 4 Lonn jj DE tas Us oo Ll u Power supply cable supplied Connect the power adapter supplied to the device and the mains outlet Use the type of electrical power supply indicated on the label ON OFF Switch device On pressing key ON OFF the indicator light is switched on and the device is ready Switch device Off pressing key ON OFF for at least 3 seconds 26 CUSTOM 4 3 Loading the paper roll To change the paper proceed as follows At every change of paper check inside the device to locate and remove any scraps of paper Open the device cover Close the device cover and wait until the paper is C loaded and automatically cut off Place the roll in the paper compartment and pull out the paper for a
25. f natural resources reducing the quantity of necessary paper to print this MANUAL For details on the commands refer to the manual with code 77200000001000 TABLE OF CONTENTS 1 INTRODUCTION 5 x uriini 2 4 W WAA h h RA 9 1 41 Document SIFUCIUIE y 5 a sk Bete eee ee dim a Re A QA n r l a a WAV 9 1 2 Explanatory notes used in this manual xx xl sx laz 0k ke o 9 2 DESCRIPTION L M kk kk EK k 11 ZA BOX COMO td O Cor en Maman NO UR a aa 11 2 2 Device cOmponenS lt xu s2 saa a a a dd AA AA A AAA aa an 12 2 3 Product labeled ccc eta da ae A Girt d ra E Wi e IA A AAA 14 2 4 Key f nctions POWER Uj sx lt a siya al k rl ae A AA RRA 15 2 5 Key functions standby ooooooooo eee eee 16 2 6 Status messages as sen dee ea aa ak e ie Xx ee ee ee ea all A i aed a 17 gt INSTALLATION pone anewontaaceawont A E oa ias 19 3 1 COMMECHONS ais ci A a A AA AA A At mz 19 3 2 PIMOUL asese cate gad saa Pepa ae een AA AD TA SAA AIDA 20 3 3 DiverandSDK codi dkm ba va te bel K k AY Al bi awe hate bet dhe beet a 23 4 OPERATION carr acne ads EIN 4 5 Nr aa kad 25 4 1 Opening the devices sio ra a a Walk a a dade 25 4 2 Switch the device ON OFF 20 a a e cee 26 4 3 Loading the paper Toll xax an a la A xana buk NA a Se a A AA 27 5 CONFIGURATION sostenidas aka kk kk 29 5 1 Configuration mode l a eee ay wal dl k a 29 52 Sep tepo
26. few centimetres GUS r lv 27 28 CUSTOM 5 CONFIGURATION 5 1 Configuration mode To enter the configuration mode and print a SETUP report with the operating parameters of the device proceed as follows lt device name gt SCODE lt code gt rel 1 00 FCODE lt code gt rel 1 00 PRINTER SETTINGS PRINTER TYPE PRINTING HEAD TYPE FEED Press the FEED key The device prints the report with parameters for printer settings FEED ON OFF t gt Enter Skip setup setup FEED ON OFF While pressing the FEED key switch on the Press the FEED key to enter the configuration mode or device by pressing the ON OFF key C press the ON OFF key to skip setup procedure e CWS vem 29 5 2 Setup report The following figures show the setup reports of the device The shown values for parameters are sample values for the list and the description of device parameters see the following paragraphs DEVICE NAME and FIRMWARE MODULES RELEASE DEVICE STATUS PRINTER PARAMETERS KEYS FUNCTIONS 30 lt device name gt SCODE lt code gt rel 1 00 FCODE lt code gt rel 1 00 PRINTER SETUP PRINTER TYPE odia Lottery PRINTING HEAD TYPE x 4 lt a T80 INTERFACE v
27. haking CTS RTS NOTES Parameter valid only with serial interface When the receive buffer is full if handshaking is set to XON XOFF the device sends the XOFF 0x13 on the serial port When the receive buffer has cleared once again if handshaking is set to XON XOFF the device sends the XON 0x11 on the serial port BUSY CONDITION Activation mode for Busy signal OffLine RXFull Busy signal is activated when the device is both in OffLine status and the buffer is full RXFull Busy signal is activated when the buffer is full NOTE Parameter valid only with serial interface 32 CUSTOM USB ADDRESS NUMBER Numerical address code for the univocal identification of the USB device in case of more than a USB device connected with the same PC 0 2 4 6 8 1 3 5 7 9 AUTOFEED Setting of the Carriage Return character CR disabled Carriage Return disabled CR enabled Carriage Return enabled PRINT MODE Printing mode Normal enables printing in normal writing way Reverse enables printing rotated 180 degrees CHARS INCH Font selection A 11 cpi B 15 cpi A 15 cpi B 20 cpi NOTE CPI Characters Per Inch SPEED QUALITY Setting of printing speed and printing quality Normal High Quality High Speed PRINTING WIDTH Width of printing area 76mm 80 PaperW 80mm 82 5 PaperW NOTCH ALIGNMENT Alignment management Disabled the black mark
28. ice cover see par 4 1 ATTENTION Do not use alcohol solvents or hard brushes Do not let water or other liquids get inside the device Clean the cutter compartment from the inside using compressed air Press slightly the left side of the cutter cover so that it opens C Reassemble the cover removed previously x Clean the cutter compartment using compressed air 42 CUSTOMS O E 0 D A Disconnect the power supply cable ATTENTION Do not use alcohol solvents or hard brushes Do not let water or other liquids get inside the device 9908 To clean the device use compressed air or a soft cloth P CWS vem 43 6 4 Upgrade firmware WARNING During communication between PC device for the firmware update it is strictly forbidden to discon nect the communication cable or to remove the power supply of the devices not to endanger the proper func tioning of the device NOTES The latest firmware of the device is available in the download area of the web site www custom biz Install on the PC used for device upgrading the UPG CEPRN software available in the download area of the web site www custom biz UPDATE VIA SERIAL INTERFACE Proceed as follows gt Write down the product code 14 digits printed on the product label see par 2 3 Go to the web site www custom biz and dow
29. ice1 gt lt device2 ATTENTION lt device3 e Only during the firmware update the connection be bwar tween PC and device must be direct without the use of wireless HUB Only during the firmware update do not connect or disconnect other USB devices selected Prater lt device1 gt a OK R gt r Port filtering NOTE For communication via USB you must install on Uae PC the device driver available in the download area of r the web site www custom biz Firmwa GERESI Hardwa Selected port PSW Vi Proceed as follows File 1 Write down the product code 14 digits printed on the a Bez product label see par 2 3 SEA RE 2 Goto the web site www custom biz and download the Data meno TA appropriate firmware release from the DOWNLOAD area Upgrade status Port config 3 Print the SETUP report see chapter 5 Pr E nya rna Switch OFF the device 5 Connect the device to the PC using a USB cable see paragraph 3 1 Switch ON the device Launch the software UPGCEPRN 10 After a few minutes a message on the screen warns Select the update file PSW location that the update is completed Firmware rel None Printer type None Upgrade OK k fo Select port None A Upgrade succesfully completed File cfg None o File psw Select psw Begin upgrade 11 Print a new SETUP report to verify the new firmware Data flush status VO relea
30. mm external 48mm N core 25mm CHUOT 57 58 CUSTOM 9 ACCESSORIES The following table shows the list of available accessories for device DESCRIPTION CODE POWER SUPPLY for technical specifications see the paragraph 7 1 963GE020000003 RIGHT AND LEFT SIDES KUBE color black see the paragraph 9 1 GUS r lwv 59 9 1 Sides replacement To replace the printer side right or left proceed as follows Remove the carter on the printer side using a screwdriver 7A r 7 lt Unscrew the fixing screw Assemble the new side performing the previous for the printer side k operations in reverse order P 60 GU USu ly 10 ALIGNMENT Device is provided with a sensor for the use of alignment notch in order to handle roll of tickets with pre printed fields and a fixed length The alignment notch may be formed by black mark printed on paper see par 7 6 The alignment sensor assembled on the device is reflection sensor this kind of sensor emits a band of light and detects the quantity of light reflected to it The presence of the notch is therefore detected by the amount of light that returns to the sensor considering that the light is reflected by the white paper and absorbed by the black mark The following paragraphs show how to correctly set the configuration parameters of device in o
31. nal adapter cable RJ12 Jack to connect the device to a cash drawer Refer to the picture below for the connector pin signals 10 2 SOL N 30 e 4 24Vdc 50 60 CASH _ DEVICE DRAWER 22 CWS vem 3 3 Driver and SDK The drivers are available for the following operating system OPERATING SYSTEM DESCRIPTION INSTALLATION PROCEDURE Driver for Windows XP Driver for Windows VISTA 32 64bit s From the START menu press Run Driver for Windows 7 32 64bit and type in the path where the SW Windows was saved on your PC then click OK Driver for Windows 8 32 64bit Follow the instructions that appear on the screen to install the driver Driver for Windows 8 1 32 64bit Driver for Opos Follow the instruction get back on the Linux 32 64 bit README TXT file You can find it in the software package downloaded in advance Windows Extract the zipped folder to Linux Prier fondava Pns the destination path desired Extract the zipped folder to the destination path desired Android Library for CustomAndroidAPI Folow ine Isilon presen in the software package that you downloaded on how to install and use the library Extract the zipped folder to the destination path desired j Follow the instructions present iOS Library for CustomiOSApi in the software package that you downloaded on how to install and use the library NOTA All drivers can be found in the DOWNLOAD s
32. nload the appropriate firmware release from the DOWNLOAD area Print the SETUP report see chapter 5 Switch OFF the device Connect the device to the PC using a serial cable see paragraph 3 1 Switch ON the device Launch the software UPGCEPRN Select the update file PSW location Firmware rel None Printer type None Hardware rel None Select port None PSW Version None File cfg None File psw Begin upgrade Select Kpsw Data flush status E m Upgrade status Port config No upgrade thread active Communication port not init 44 9 Select the serial communication port ex COM1 Select the system communication port OK Cancel File p Selected port COM1 n C lt device gt PSW Select psw BEV Data flush status Available port Firmwar Hardwa PSW Ve File cf Upgrade status Port config l No upgrade thread active Communication port not init 10 Detecting and setting of the parameters necessary for serial communication are performed automatically and then updating begins 11 After a few minutes a message on the screen warns that the update is completed Upgrade OK A Upgrade succesfully completed oK 12 Print a new SETUP report to verify the new firmware release see chapter 5 GUSTO UPDATE VIA USB INTERFACE Select Printer lt dev
33. oing voltage is constant while passing the white paper between two black marks and presents a peak at each black mark In this case the optimal value for the Notch Threshold parameter is placed about half of the peak THERMAL SIDE Threshold CWS vem 65 The following figure shows an example of paper with the non thermal paper printed with black marks and other graphics for example a barcode the outgoing voltage is constant while passing the white paper between two black marks presents a peak at each black mark and presents some noise at each barcode In this case the optimal value for the Notch Threshold parameter is located about halfway between the peak value and the maximum value of the noise L THERMAL SIDE Noise If the maximum value of noise read by the sensor is very close to the peak value it might be difficult to place the value of the Notch B Mark Threshold at an intermediate point In these cases it is mandatory that the portion of paper between the point of printing end and the front black mark is completely white no graphics In this way the only next graphic detected by the sensor for alignment after the printing end will be the black mark 66 GUS Tem 10 3 Alignment parameters The alignment point is defined as the position inside the ticket to use for the black mark alignment The distan
34. ormation that must be carefully followed to guard against operator injury or damage CWS vem CUSTOM 2 DESCRIPTION 2 1 Box content Remove the device from its carton being careful not to damage the packing material so that it may be re used if the device is to be transported in the future Make sure that all the components illustrated below are present and that there are no signs of damage If there are contact Customer Service Paper adaptation stirrup AC Power cable Documentation Short guide A 1 Paper roll 2 AC adapter 3 4 USB cable 5 6 sheet warranty 7 Device Open the device packaging Remove the packing frame content and remove the packing frame e Take out the device e Keep the box CGUSTeM trays and packing materials in the event the device must be transported shipped in the future 2 2 Device components External view Paper compartment Paper out Stacker Opening lever Status LED FEED key ON OFF key RS232 serial port USB port Drawer port e ONO en N gt lt A 2 oO Power supply port 12 CUSTOM Internal view 1 2 3 4 CWS vem Sensor for cover open Sensor for paper in presence Sensor for black mark Temperature sensor for the printhead Sensor for detecting near paper end
35. rder to assure the alignment CWS vem 61 10 1 Enable alignment Device is provided with one mobile sensor facing the thermal side of paper To guarantee the alignment you must enable the parameter Notch Alignment during the Setup procedure see chapter 5 SENSOR VALUE OF THE USED gt NOTCH ALIGNMENT E e OE BLACK MARK TYPE see following PARAMETER OF SENSOR figures Disabled Alignment disabled 1 Enabled Reflection Black mark printed on the thermal side of paper SENSOR 1 62 CUSTOM Paper with black mark on the thermal side In the standard model the detection of black mark and paper presence is performed by the fixed sensor SENSOR 1 direction of paper feed OS THERMAL SIDE CWS vem 63 64 CUSTOM 10 2 Calibration The sensor calibration occurs automatically and consists in adjusting the quantity of light emitted to match the degree of whiteness of the paper used and the degree of black of the mark printed on paper The device automatically performs the self calibration during the Setup procedure only if the Notch Alignment
36. s of measurement EN 60950 1 Safety of information equipment including electrical business equipment GUIDELINES FOR THE DISPOSAL OF THE PRODUCT The crossed out rubbish bin logo means that used electrical and electronic products shall NOT be mixed with unsorted munici pal waste For more detailed information about recycling of this product refer to the instructions of your country for the disposal of these products Do not dispose of this equipment as miscellaneous solid municipal waste but arrange to have it collected separately The re use or correct recycling of the electronic and electrical equipment EEE is important in order to protect the environment and the wellbeing of humans In accordance with European Directive WEEE 2002 96 EC special collection points are available to which to deliver waste electrical and electronic equip ment and the equipment can also be handed over to a distributor at the mo ment of purchasing a new equivalent type The public administration and producers of electrical and electronic equipment are involved in facilitating the processes of the re use and recovery of waste elec trical and electronic equipment through the organisation of collection activities and the use of appropriate planning ar rangements Unauthorised disposal of waste electrical and electronic equipment is punishable by law with the appropriate penalties The format used for this manual improves use o
37. se see chapter 5 Upgrade status Port config No upgrade thread active Communication port not init 9 Select item USB and then select the USB device among those proposed eg KUBEII Lottery CWS vem 45 46 CUSTOM f SPECIFICATION 7 1 Hardware specifications GENERALS Paper presence head temperature Sensors black mark presence paper presence cover open near paper end MTBF 1 108350 hours Emulations CUSTOM POS Windows XP VISTA 32 64bit Printing driver Windows 7 32 64bit Windows 8 32 64bit Windows 8 1 32 64bit Opos Linux JavaPOS Android iOS INTERFACES USB Port 12 Mbit sec USB 1 1 full speed RS232 serial port from 1200 to 115200 bps MEMORIES Receive buffer 20 Kbytes Flash memory 512 Mbytes RAM memory 2 Mbytes Graphic memory 2 logos 608 x 862 dots PRINTER SPECIFICATIONS Resolution 203 DPI 8 dot mm Printing method Thermal fixed head CWS vem 47 Head life 2 100 Km 100M pulses Printing width 76 80 mm Printing mode Normal 90 180 270 Printing format Character fonts Height Width from 1 to 8 bold reverse underlined italic 54 character code tables see par 7 6 Extended chinese GB18030 2000 Korean PC949 Printable barcode UPCA UPCE EAN13 EAN8 CODE39 ITF CODABAR CODE93 CODE128 CODE32 PDF417 Printing speed

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