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1. Function 87 Evening Weekend Rate Since long distance carriers have two or more rate tiers i e day evening night etc that are usually directly related to the day rate an evening rate can be programmed that is a fixed percentage of the day rate to be set for each individual band Additionally the start time and the end time for the evening rate is programmable as well as the bands in Function 88 to which that rate applies Calls begun during the evening rate time period will be rated at the evening rate Input three values the start time and end time both in military time and the percentage of the day rate 0 zero indicates no Evening Weekend rate A prompt will ask if this rate is also applies to all day Saturday and Sunday Default o O eypad P er Respond 87 ENTER 87 ENTER START TIME END TIME AND PERCENTAGE SEPARATED BY ENTER 1700 ENTER EVENING RATE STARTS AT 17 00 ENDS AT 8 00 AND IS 0800 ENTER 80 OF DAY RATE 80 ENTER APPLY THIS RATE TO WEEKENDS _ 1 YES 0 NO 1 ENTER WEEKEND RATE 1 YES ENTER FUNCTION NUMBER 3 6 PhoneBill Motel Programming Function 88 Evening Weekend Bands The evening rate usually applies to long distance and international calls Input the band numbers separated by ENTER that are to have the evening rates applied
2. Text plus carriage return S SS WAIT 3 SECONDS Text plus carriage return PMS responds but cannot accept data at this time PhoneBill re transmits data after 3 seconds or until 2 NAK responses are received at which time the PMS data message will be dumped to the printer No Response from the PMS Text plus carriage return No Response WAIT 5 SECONDS If there is no response to the data message PhoneBill prints the PMS data message Specification Link Control Characters ACK A HEX 79 y is used for the ACK An ACK is used to represent a positive acknowledgment by the PMS An ACK will be sent in response to a data transfer indicating successful reception of the data by the PMS NAK A HEX 6E n is used for the NAK An NAK is used to represent a negative acknowledgment by the PMS NAK will be sent in response to a data transfer indicating unsuccessful reception of the data by the PMS and requests that data be re transmitted 8 12 PhoneBill Motel Appendices Type 3 HX Protocol If your PMS programming screen shows the following string your PhoneBill should be functioning properly this is an example the actual characters will vary depending on specific PhoneBill programming FIELDS 1 2 3 4 5 6 7 8 9 10 001 A TEL 08 27 102 15 00 0002 004 50 543 7654 L Field Descriptions Field 1 3 characters Sequence number which increments to 999 followed by ooo This number is cleared to 001 every day at 1 AM 7 AM 1 PM a
3. Establishing Long Distance Charges Use a standard North American area code map as found in the front of most telephone directories to help group U S area codes into common LD bands 4 through 17 By drawing in circular rings radiating out from your home city you can easily group together the area codes with similar distances from your home city See Band Programming Hints page 1 4 Note Previous versions of this manual included area codes with the map However with frequent area code changes and additions this inclusion was no longer practical Up to date area code information is available on the Web at http www 555 1212 com this Web location is subject to change consult your preferred Web search engine if the location is no longer valid Example In Phoenix the installer would call his long distance provider s Customer Support and get costs for the first minute and each additional minute for calls to say these cities Salt Lake City Denver Little Rock Chi cago Honolulu etc The provider will need to know area codes and exchanges for each city use past telephone bills to get this information if necessary Possible bands then for Phoenix might include again this is just an example Band 1 local calls not shown Band 2 1 7 digit long distance not shown Band 4 Long distance calls within Arizona Bands 5 8 Area codes for other states as shown Area codes in Canada Alaska Bermuda Hawaii etc would be groupe
4. a If the PRN LED is illuminated but does not flicker as data is transmitted check 2 the DSR LEDS as follows Top DSR LED illuminated Indicates wrong polarity on DTR of printer Verify Pin 4 is connected to the printer DTR usually Pin 20 and that the printer is programmed to perform hardware handshaking at the DTR Pin and the proper polarity is set Bottom DSR LED illuminated Indicates handshaking between PhoneBill and the printer is correct Bottom DSR LED Off Indicates no handshaking Verify Pin 4 is connected to the printer DTR usually Pin 20 and that the printer is programmed to perform hardware handshaking at the DTR Pin PRN LED Off Indicates a cable problem or malfunction in PhoneBill Note If you have the PMS option and the PRN LED is off check the JP24 on the PhoneBill circuit board for correct position ing For example At the PMS interface jumpers should be on pins 1 amp 2 For basic serial printer port operation jumpers should be on pins 2 amp 3 Serial Printer Port Test To test that PhoneBill is communicating with a serial printer if used run the Output Test by pressing PRINT PRINT ENTER The Output Test will send several lines of information to the printer using a different combination of baud rate data bits stop bits parity for each line One or more of these lines should print If nothing prints verify that the printer is working properly by running the printer self test and verify th
5. Virgin Islands 8 4 PhoneBill Motel Appendices Appendix 6 Predefined International Bands Because International calls are charged the same from any point in the U S it is possible to group these country codes in advance Below are the country codes that have been pre assigned to the first seven International Bands While the rates vary from country to country and based on time of day those grouped together below have rates that are relatively close together Ifthe motel has a particular ethnic tie to a certain country that country code can be broken out to a separate International band and costed more precisely Country codes but not the rates are preprogrammed as a convenience You can change the band structure exactly as you would change any other band Because International calls are charged the same from any point in the U S it is possible to group these country codes in advance Below are the country codes that have been pre assigned to the first seven International Bands While the rates vary from country to country and based on time of day those grouped together below have rates that are relatively close together If the motel has a particular ethnic tie to a certain country that country code can be broken out to a separate International band Country codes but not the rates are preprogrammed as a convenience You can change the band structure exactly as you would change any other band Band Country Codes 24
6. 50 ENTER BAND 1 LC FIRST MINUTE CHARGE 0 50 o ENTER EACH ADDITIONAL MINUTE CHARGE 0 00 ENTER FUNCTION NUMBER Rates 4 through 16 LD Rates for these bands should correspond to the costs for calls to each band multiplied by your mark up You can obtain costs for calls to the area codes listed in each band by calling your long distance carrier s customer support department Get costs for the first minute and each additional minute for calls to representative cities in each long distance band programmed The carrier will need to know area codes and exchanges for each city use old phone bills to get these num bers For example to set the rate for Band 4 for 1 50 for the first minute and 60 for each additional minute Enter on Keypad Printer Responds 4 ENTER BAND 4 LC FIRST MINUTE CHARGE ENTER EACH ADDITIONAL MINUTE CHARGE ENTER 150 ENTER BAND 1 LC FIRST MINUTE CHARGE 1 50 60 ENTER EACH ADDITIONAL MINUTE CHARGE 0 60 ENTER FUNCTION NUMBER Rate 17 Default LD Band 17 is designed to catch any calls not programmed into the long distance bands 4 through 16 If you listed all of the Area Codes in the long distance bands Band 17 will bill a call placed to an area code you may have missed or will help identify a new area code which can then be added to the appropriate band If you are using Band
7. 817 806 915 512 713 303 DELETE BAND 5 LD 817 806 915 713 303 409 ENTER ENTER FUNCTION NUMBER 512 ENTER ENTER To Change a Band Rate To change the rate for Band 2 from 1 50 for the first minute and 45 for each additional minute to 1 50 and 50 both values must be input Enter on Keypad Printer Responds 2 ENTER BAND 2 LD FIRST MINUTE CHARGE ENTER EACH ADDITIONAL MINUTE CHARGE ENTER DELETE BAND 2 LD FIRST MINUTE CHARGE 1 50 409 ENTER EACH ADDITIONAL MINUTE CHARGE 50 512 ENTER ENTER FUNCTION NUMBER ENTER To Exit Programming To exit the programming mode and return to the Operating Mode press ENTER three times Program Changes PhoneBill Motel This page included for pagination purposes only PhoneBill Motel Operating Mode Operating Mode Guest Activities Guest activities printing of reports and system self tests are all performed from the Operating Mode The self test is rarely used and is covered in the Troubleshooting section Page 7 1 Guest activities and report printing will be used on a regular basis Directions for these activities are also printed on the PhoneBill case Guest Check Out Print Guest Summary Touch Touch CHECK OUT PRINT Room Number fi Enter ENTER Print a Guest s Activity Print amp Clear Audit Report Touch Touch PRINT PRINT Room Number 2 En
8. Complete the list with ENTER ENTER Default None Enter on Keypad Printer Responds 88 ENTER 88 EVENING RATE BANDS ARE 4 ENTER EVENING RATE BANDS 4 5 6 7 8 17 5 ENTER ENTER FUNCTION NUMBER 6 ENTER 7 ENTER 8 ENTER 17 ENTER ENTER Function 89 Current Year Setting The system gets the current time and date from the PBX except for the year In order for PhoneBill to apply the weekend rates and run automatic reports accurately it must know the current year in order to calculate the current day of the week Once set the year automatically advances each January 1st Default 1995 PhoneBill knows years as four digit numbers and has no problem with the years 2000 and beyond Enter on Keypad Printer Responds 89 ENTER 89 THE CURRENT YEAR IS 1995 ENTER THE CURRENT YEAR 2000 ENTER THE CURRENT YEAR IS 2000 ENTER FUNCTION NUMBER Function 90 Slow Printer Adjustment Important If using a parallel printer skip this function Some serial printers do not have the capability to send clear to send information to PhoneBill resulting in PhoneBill sending information faster than the printer can keep up This may show up as multiple lines in reports that are garbled after a few correct lines have printed If this function is turned on extra time will be inserted af
9. Macrotel MT 1236ME 20 Comdial InnTouch 54 Macrotel 16H 21 Toshiba ll Perception 55 NT Option 11 22 Panasonic DBS 56 Panasonic DBS 23 Toshiba Strata 20 57 Toshiba P4000 24 TIE TCX 128 58 Siemens SD 80 25 NEC 16 48 59 Siemens SD 192 26 Telrad Symphony II 60 Siemens 192MX 27 Dimension 400 61 Vodavi 1428 28 NEX NEAX 2400 IMS 62 Fairchild Lexar 29 NEC MARKII 63 Samsung Prostar 56 120 30 ROLM Redwood 9722 64 Macrotel MTH128 MTH32 31 STC Prostar Rev1 65 Transtel 32 STC Prostar Rev 2 66 Tadiran Coral 33 SouthBell VCX3000 67 Sprint Protege 48 72 34 ISOTEC System 66 68 Sprint Flatpack 32 35 Premier DX 69 NEC Proll amp IIA one line SMDR 36 Executech 2000 70 Samsung DCS 37 Panasonic KX TD1232 71 BBS 308 38 Panasonic 336 72 NEC Pro Il amp IIA two line SMDR 39 Rolm CBX 73 Toshiba Strata DK 280 40 Merlin 3070 Appendices PhoneBill Motel Appendix 3 Telephone System SMDR Settings The SMDR output from most PBX systems is 80 columns PhoneBill looks to the specific positions within that 80 columns to find the data it needs to calculate the call records The most common PBX formats have been included in our program ming tables however telephone system specifications are constantly changing even from model to model forthe same manufacturer Therefore the SMDR format from your PBX may need to be input manually If you chose Telephone System Type o zero in Function 7
10. a leading zero where two digits are required but the value consists of only a single digit To change one of the values later input the entire line of information Enter on Printer Keypad Responds 74 ENTER 74 ENTER TELEPHONE SYSTEM TYPE o ENTER TELEPHONE SYSTEM TYPE 0 CURRENT TYPE 0 SETUP 00000000000000 DATE STYLES MM DD amp MM DD YY D MM amp DD MM YY M DD amp MM DD YY PERIODIC D MM amp DD MM YY PERIODIC ULIAN NUMBER OF DAYS IN YEAR MDD amp MMDDYY M DD amp MM DD YY D MMM PERIODIC MONTH FORMAT JAN FEB ETC M DD amp MM DD YY PERIODIC TIME STYLES HH MMP P PM MM MILITARY HHMM MILITARY HH MM SS PM MM PM HHMMSS MILITARY CALL START TIME HH MM P DURATION HH MM SS STYLES Oo ONNU BUNE SUsESGCUEY YWHNO PWD T T MM T or MMM H MM T MILITARY ooN RUN I 7 Ss Ks 4 HHMMSS MILITARY CALL COMPLETION TIME MMMM ENTER 20 DIGIT ENTRY AABCCDEEFGGHIIJJKKLL AS DESCRIBED BELOW DATE DATE TIME TIME DURATION DUR EXT EXT NUMBER NUM COL STYLE COL STYLE COLUMN STYLE COL LEN COLUMN LEN 80 COLUMN RULER FOLLOWS 00000000011111111112222222222333333333344444444445555555555566666666677777777778 2345678901234567890123456789012345678901234567890123456789012345678901234567890 p
11. area These bands will require only rate programming in the next section If you are in one of the areas where a long distance call can be made without dialing 1 first you must program into PhoneBill the precise exchanges for the local or long distance calls Refer to Appendix 4 for special instructions on pro gramming Bands 1 2 and 3 Band 3 LC In a few areas some of the local calls consist of 10 digits If you are in such an area then you must list the area codes for each area that allows 10 digit local calls For programming purposes bands are preceded with an and lists are com pleted with two ENTERs Enter on Keypad Printer Responds 3 ENTER BAND 3 LC LIST AREA CODES 817 ENTER BAND 3 LC AREA CODES 817 ENTER ENTER FUNCTION NUMBER 3 9 Programming PhoneBill Motel Bands 4 through 16 LD Fourteen 14 bands have been allocated for long distance calls Most likely only a few of these will be needed Generally the home area code will be placed in Band 4 area codes within the state in Band 5 adjacent state area codes in Band 6 and so on A map Appendix 5 will help assign area codes to the remaining bands you may also consult http www 555 1212 com although that location may change Area codes in Canada Puerto Rico Hawaii Alaska etc can be grouped into one or more bands depending or their relative charges from the long distance carrier see Establish i
12. can go directly to any function band or rate All programming functions are numbered 71 and above Bands are numbered 1 through 42 and for programming purposes are preceded with an Rates correspond to the bands but are preceded with a To Change a Program Function After entering the function number re enter all values for that function as if programming it for the first time Functions 79 through 82 are lists and are programmed like bands To change Functions 79 82 follow the directions below Refer to Section 3 Initial Programming for a complete description of each program function To Add an Area Code or Exchange to a Band To add an area code to a band enter the band and input the new area code It will automatically be added to the existing list for that band To add area code 303 to Band 5 Enter on Keypad Printer Responds Enter on Keypad Printer Responds 5 ENTER BAND 5 LD 409 817 806 915 512 713 303 ENTER BAND 5 LD 409 817 806 915 512 713 303 ENTER ENTER FUNCTION NUMBER To Delete an Area Code or Exchange From a Band To delete an area code from a band enter the band press DELETE then input the area codes to delete in the usual manor To delete an entire list of area codes or exchanges open the band and press DELETE To delete two area codes 409 and 512 from Band 5 Enter on Keypad Printer Responds 5 ENTER BAND 5 LD 409
13. on a guest s charges 5 1 Operating Mode PhoneBill Motel Important A complete explanation of each report is contained in the Reports section beginning on page 6 1 To Print a Guest Summary Press PRINT 1 ENTER Printer prints report and buffers call activity until completed To Print an Audit Report Press PRINT 2 ENTER Printer prints report clears totals and buffers call activity until completed To Print a Band Summary Press PRINT 3 ENTER Printer prints report clears totals and buffers call activity until completed Printer Malfunction Should the printer be out of paper turned off or otherwise not responding and is capable of alerting PhoneBill PhoneBill will beep several times whenever a check out or print request is made and continue to beep periodically until the problem is corrected The beeping can be halted by touching on the keypad If printing in real time the system will buffer up to 100 call records sent to the printer When the printer malfunction is corrected the system then resumes printing Power Failure PhoneBill has a battery built into the circuit board that maintains the memory for an extended period This includes the system program call records and reports When power is restored PhoneBill will return to the operating mode and continue to process calls Guests who have checked out of the hotel during this period should have their call records printed and cleared by using the usual
14. reports at the end of a month program the day of the month for the 1st Default o In this example we set an Audit Report and Band Summary Report to print each day at 11 00PM Enter on Keypad Printer Responds 92 ENTER 92 ENTER REPORT KEYSTROKES PRINT 2 ENTER INPUT FREQUENCY__ 1 DAILY 2 WEEKLY 3 PRINT 3 ENTER ONTHLY ENTER 1 ENTER ENTER HOUR ONLY IN MILITARY TIME 17 5 00PM 23 ENTER AUTOMATIC REPORT DAILY AT 11 00PM PRINT 2 Audit Report ENTER PRINT 3 Band Summary ENTER ENTER ER FUNCTION NUMBER Function 93 Print Program Reports Two reports are printed from the Programming Mode See Reports section for an explanation of the Area Code Rate Report The program report prints a record of all function band and rate values programmed This report should be used to verify that all programming is correct and a final copy kept for future reference Default o Enter on Keypad Printer Responds 93 ENTER 93 PRINT REPORTS __ 1 PROGRAM REPORT 2 AREA CODES RATE REPORT 3 BOTH 3 ENTER PRINT REPORTS 3 BOTH ENTER FUNCTION NUMBER 3 8 PhoneBill Motel Programming Function 94 Print Access Codes If this function is turned on access codes 10XXX or 101XXXxX will print in reports along w
15. 17 to handle the majority of calls in the US set the rate accordingly and enter it in the same manner as the previous rates Rates 18 through 23 OPR INF 800 900 976 OPI These bands may or may not be billed based on your desires 976 call costs may vary greatly and a band is provided for it as a means of identifying these calls if made It is recommended that 976 and similar special exchanges calls be blocked by the PBX The charges for these bands are set in the same manner as the previous rates Rates 23 through 32 INT These bands are for International calls See Appendix 5 for the cost basis used in preprogramming these bands All carri ers have international customer support departments than can quote international rates Charges are set forthese bands in the same manner as the long distance bands Rates 33 through 42 Special These bands correspond to a single type of special call Input a rate for each in the same manner as above To Begin Record Storage To begin storing calls with no previous calls in the system input PRINT 98 ENTER from the Operating Mode This will check out all extensions with calls and clear all totals by printing an Audit and Band Summary Report 3 12 PhoneBill Motel Program Changes Program Changes To enter the Programming Mode press ENTER two times The system will ask for the password Enter the password fol lowed by ENTER and the printer will print ENTER FUNCTION NUMBER You
16. 27 31 32 33 34 39 41 43 44 45 gt 46 47 49 58 234 264 297 298 353 501 502 503 504 505 506 507 508 509 590 596 599 5399 25 30 36 37 38 40 42 48 51 54 55 56 57 90 299 350 351 352 354 356 357 358 359 591 593 594 595 597 598 26 20 212 213 216 218 220 221 225 228 229 231 237 241 243 247 254 255 256 260 263 265 266 267 268 592 965 966 971 27 61 65 81 98 251 851 962 967 968 972 973 974 28 52 60 62 63 64 66 82 227 238 670 671 673 675 679 684 687 689 691 692 853 886 29 86 92 94 880 977 30 9 8 5 Appendices PhoneBill Motel Appendix 7 Worksheet Location Date Function 71 Password Function 72 Input Format Function 73 Output Format Function 74 Telephone System Type Function 75 1 Required Function 76 Print CallRecords _ Function 77 Print Out Options Function 78 Credit Limit Function 79 Don t Print Extension Calls Function 80 Don t Count Extension Calls Function 81 Don t Print Calls to Bands Function 82 Don t Count Calls to Bands Function 83 Grace Periods Function 84 Normal Extension Rates Function 85 Print Non Call Record Data Function 86 Report Pass Through Function 87 Evening Rate Start time End time and Percentage Apply to Weekends Function 88 Ev
17. 4 PhoneBill will prompt for the specific character locations of the pertinent fields of the SMDR output PhoneBill will print a location header to aid you in defining the locations of the particular fields PhoneBill needs the start position of the date time duration extension number and number dialed fields In addition it will need to know what the date time and duration look like There will be additional information in the SMDR output that PhoneBill doesn t need just ignore it You can determine the locations of these fields by mak ing a long distance call that will print just after the location header has printed This long distance test call should be at least 30 digits long e g 123456789012345678901234567890 to help determine the exact length of the number dialed field be sure to stay off hook for at least 1 minute to exceed the grace period Some phone systems print the date once a day or periodically rather than including it in each call record If so use the appropriate periodic date style below Indicate the start column for the date as it appears when printed and the start columns for the other data from the actual call records when printed As each new periodic date is received from the PBX PhoneBill will use that date for the call records that follow until the next periodic date is received After the test call has printed fill in the worksheet on the following page and input the 16 digit entry Be sure to use
18. EL LED off indicates that the printer is off line or for some other reason cannot receive data Check the printer manual for help Sex BUSY LED illuminated indicates that the printer cannot receive data This could include printer off line out of paper or other printer error Check the printer manual for help 7 1 Troubleshooting PhoneBill Motel Serial Printer Port To verify that the printer is printing correctly run the printer self test Most printers have a self test mode that will usually print their character set Note The printer self test may not test its serial port Consult the printer manual to run this test Three LEDs located on the center left side of the circuit board as viewed from the bottom with the case eos open are designed to help diagnose problems with the serial printer port Normal condition should HET show the PRN LED illuminated and flickering as data is passed to the serial printer the top DSR LED off i and the bottom DSR LED illuminated Sane If the PRN LED is illuminated and flickers as data is transmitted but the printer does not print O 1 Double check the cable connections to verify that Pin 2 of PhoneBill s serial port is connected to Receive Data usually Pin 3 of yo the printer Soe Pin 5 connects to the printer signal ground usually Pin 7 Pin 4 is connected to the printer DTR usually Pin 20 2 Confirm that Function 73 is set to match the printer
19. LD The rate for Band 2 1 7 digit long distance is based on the average of the cost of long distance calls to these exchanges multiplied by a mark up To obtain the cost of some typical calls in this band check through past phone bills call the local telephone company or check in the front of the phone book If this band is not required simply skip to the next band To set a rate of 1 50 for the first minute and 45 for each additional minute Enter on Keypad Printer Responds 2 ENTER BAND 2 LC FIRST MINUTE CHARGE ___ ENTER EACH ADDITIONAL MINUTE CHARGE TER 150 ENTER BAND 1 LC FIRST MINUTE CHARGE 1 50 45 ENTER EACH ADDITIONAL MINUTE CHARGE 0 45 ENTER FUNCTION NUMBER 3 11 Programming PhoneBill Motel Rate 3 LC The rate for Band 3 10 digit local calls is usally a flat rate or no charge Sometimes normal 7 digit local calls appear as 10 or more digits to PhoneBill because they require additional digits such as dialing an extension a pager or a voice mail box Therefore it is best to rate Band 3 even though your area may not allow true 10 digit local calls To set a 50 rate for each local call Enter on Keypad Printer Responds 3 ENTER BAND 3 LC FIRST MINUTE CHARGE ___ ENTER EACH ADDITIONAL MINUTE CHARGE ___ ENTER
20. PhoneBill MOTEL Installation User Manual 0200 0050 Rev B About ESI ESI Estech Systems Inc is a privately held corporation based in Plano Texas in the internationally known Telecom Corridor Founded in 1987 ESI designs and builds innovative telecommunications products for businesses like yours Because of their powerful combination of value and features ESI products are consis tently recognized by industry publications and leaders In fact ESI also creates telecommunications products for major companies to market under their well known brand names Copyright 2000 ESI Estech Systems Inc Visit ESI on the Web at http www esi estech com ESI is an ISO 9001 certified company Table of Contents General Description nnn 1 1 Hardware Installation ooo cccccccccssseccccsccssssssecseccssssssseesessesssssseess 2 1 Programming r E E es EEA ew ace eee wes eed A AA ee 3 1 Program Changes nnn 4 1 Operating Mode n sd REPONS aerei ce ee eee en ee 6 1 Troubleshooting nnn 71 Appendices nn 8 1 Warranty on opposite side of this page WARRANTY In the event that this product proves to be defective in workmanship or materials within a period of one year from date of shipment Estech Systems Inc hereafter referred to as ESI shall repair or replace the same at its option Transportation will be the responsibility of the user reseller In no event shall ESI be liable for consequential or special damages lost r
21. Troubleshooting The following test procedures are designed to isolate a failed component such as the printer the PBX PhoneBill orthe cabling PhoneBill along with the cables was thoroughly tested before leaving our factory If additional cable runs are necessary a careful continuity check should be performed to verify the wiring integrity A wiring diagram is provided in the Hardware Installation section These self tests can be run from either the Operating or Programming Mode Important Before performing any of the PhoneBill system tests double check that the power source is functioning properly and is not overloaded and that the PhoneBill case is properly grounded General If nothing prints from PhoneBill to the printer check the obvious first cables connected properly power plugged in and printer turned on If the printer is working correctly with PhoneBill but nothing will pass from the PBX then the problem is probably either the wiring from the PBX to PhoneBill or the settings for the baud rate data bits stop bits or parity are not set properly so that the characters from the PBX are not recognized by PhoneBill If the call record is legible but is shown as an invalid call record then PhoneBill is reading the characters correctly but they are not in the proper fields Check that the Telephone System Type Function 74 is set correctly or a custom type may need to be set Appendix 3 If a call record occasionally show
22. at the cable is correct and run this test again If one or more lines print then the proper format can be determined and set correctly in either the printer and or PhoneBill 7 2 PhoneBill Motel Troubleshooting PBX Serial Port The PBX LED is located on the top center of the circuit board as viewed from the bottom through the case opening be tween the two right hand printer ports and is designed to confirm that data is received from the PBX Normal condition is the LED illuminated and flickering as data is passed from the PBX to PhoneBill PBX O Parallel printer port Serial printer port If the PBX LED does not flicker confirm that TD of the PBX usually Pin 2 Mitel Pin 3 is connected to Pin 3 of PhoneBill and that the PBX signal ground usually Pin 7 is connected to Pin 7 of PhoneBill Additionally if the PBX requires hand shaking consult the PBX manual Note PhoneBill does not require handshaking To verify that the PBX is sending data connect a break out box or RS232 monitor directly to the PBX port to verify that it is indeed transmitting data A multi meter can also be used by connecting TD of the PBX or Pin 3 of PhoneBill to the positive lead of the meter and negative lead of the meter to Pin 7 Before data is transmitted the meter should read between 2 and 12 VDC During data transmission the meter should read between 2 and 15 VDC INVALID SMDR RECORD FOLLOWS printed indicates that data has been received f
23. be able to receive all the call records as they are sent PMS Operating Mode Once programmed PhoneBill operates virtually unattended Calls received from the PBX will be costed and passed to the PMS If the PMS goes off line for any reason PhoneBill prints a notice to the printer that the PMS is off line and will print an on line notice when PMS comes back on line During the period that PMS is off line PhoneBill prints each call in real time to its printer and stores the records These calls can be printed and erased in a normal check out as needed and the remaining calls automatically downloaded to the PMS when it comes back on line If the PMS is off line for an extended period guests can be manually checked out reports run etc just as if PhoneBill were operating without the PMS feature installed Call records associated with a manual guest check out will not be passed to PMS when it goes on line Example 1 PhoneBill is processing calls to the PMS on a regular basis when the PMS goes off line A notice is printed PMS offline 6 22 2000 8 15 AM and calls are printed to the printer and stored in PhoneBill In a few minutes PMS goes back on line PhoneBill prints a notice to the printer and downloads all stored calls An Audit Report and Guest Summary Report will show no calls in PhoneBill Example 2 PMS goes off line for an extended period or as guests are to check out Calls stored while the PMS is off line can be proce
24. ccasionally not transmit an entire call record If you want information that is not recognized as a complete call record printed anyway program YES below If on INVALID CALL RECORD FOLLOWS will print above each invalid line unless turned off Leaving this feature turned on at least for a period after installation ensures that all call records are recognized by PhoneBill Default 1 Enter on Keypad Printer Responds 85 ENTER 85 PRINT NON CALL RECORD INFORMATION __ 1 YES O NO 1 ENTER PRINT NON CALL RECORD INFORMATION 1 YES OUTPUT THE INVALID SMDR MESSAGE 1 YES 0 NO 1 ENTER INVALID SMDR MESSAGE IS ENABLED ENTER FUNCTION NUMBER Function 86 Report Pass Through Some PBX systems allow for printed reports of programming parameters or other information stored by the PBX In order for PhoneBill to pass this information through to the printer without trying to interpret it as call records when turned on Function 86 will temporarily allow large amounts of information to be passed through to the printer This feature will automatically turn off if it does not see any data for at least 60 seconds Therefore be ready to print the data from the PBX when you first turn this feature on Default o 86 ENTER 86 PBX PASS THROUGH 1 ON O OFF 1 ENTER PBX PASS THROUGH IS TURNED ON ENTER FUNCTION NUMBER
25. ccess from all vacant room phones Entering a as the default will deny trunk access to all vacant room phones by sending the deny message to the PBX as each guest checks out Default 1 Enter on Keypad Printer Responds 781 ENTER 781 ENABLE TOLL CONTROL 1 YES O NO 1 ENTER TOLL CONTROL ENABLED 1 YES CREDIT LIMIT FOR ALL ROOMS ENTER CREDI LIMIT FOR ALL ROOMS RESTRICTED ENTER FUNCTION NUMBER Operating Mode The Credit Llmit and corresponding restriction can be changed from the operating mode on a guest by guest basis as each guest checks in If deny is the default as a guest checks in setting a credit limit or a o zero setting will then allow trunk access At any time entering as the credit limit will deny trunk access When a credit limit is surpassed PhoneBill will beep print a notice to the printer and deny trunk access to that room Raising the credit limit or setting o as the credit limit will again allow trunk access Note A room phone is denied access after completion of the call that exceeds the credit limit 8 9 Appendices PhoneBill Motel Appendix 10 PMS Interface The Property Management System PMS interface is an optional feature of PhoneBill for Motels If PhoneBill has PMS the log on message will indicate PHONEBILL model number Motel software version PMS The PMS interfac
26. checkout procedure Low Memory Depending on the model PhoneBill stores between 1 300 and 9 000 call records Under normal conditions of constantly checking guests in and out the call record storage requirements will remain relatively constant Occasionally more call records than usual will be accumulated and may exceed the capacity of PhoneBill s memory In order to prevent any loss of records PhoneBill is designed to automatically print all call records to the printer if its memory usage reaches 100 of capacity and start the storage process over again A warning at 95 of memory capacity is printed so that this process can be avoided by manually checking out some guests with large numbers of records or admin phones When 100 of capacity is reached PhoneBill will immediately check out all guests in room number order to the printer followed by an Audit Report as of that point This automatic download can also be requested at any time by pressing PRINT 99 ENTER A guest who had calls during this period should be checked out in the normal fashion However the call records printed will be only those accumulated since the download Calls made by the guest prior to the download should be pulled from the download printout and added to the current list of calls The next regular Audit Report will show activity since the download and should be added to the Audit Report created at the end of the download This will provide the true totals since the
27. codes 3 10 PhoneBill Motel Programming Bands 33 through 42 Special These bands are designed to allow any exceptions to the above programming A digit string of any length can be input into each of these bands The system will look for any call record beginning with or matching this particular digit string Example Input of 950 will result in any call beginning with 950 being assigned to that band Input of 9503331234 will result in only a call to 950 333 1234 being assigned to that band These bands are programmed in the same manner as the other bands Rate Programming Note Rates correspond to band numbers but are preceeded by Rates are assigned to each band in the form of a charge for the first minute and each additional minute Since all call durations are rounded up to the next minute the first minute charge can also serve as a flat charge for local calls etc The first minute and each additional minute rates are input for a band separated by ENTER Rate 1 LC Important If you don t charge for local calls skip this band To set the rate at 50 for each local call Enter on Keypad Printer Responds 1 ENTER BAND 1 LC FIRST MINUTE CHARGE ___ ENTER EACH ADDITIONAL MINUTE CHARGE ___ ENTER 50 ENTER BAND 1 LC FIRST MINUTE CHARGE 0 50 o ENTER EACH ADDITIONAL MINUTE CHARGE 0 00 ENTER FUNCTION NUMBER Rate 2
28. cords for billing the customer can be 1 printed as they occur in real time 2 Accumulated for printing when a guest checks out or 3 both Default 3 Enter on Keypad Printer Responds 76 ENTER 76 PRINT CALL RECORDS 1 PRINT CALL RE CORDS IN REAL TIME ONLY 2 ACCUMULATE CALL RECORDS CHECK OUT ONLY 3 BOTH 1 ENTER 2 ACCUMULATE CALL RECORDS FOR CHECK OUT ONLY ENTER FUNCTION NUMBER Function 77 Printout Options Call records printed in real time can have a header printed above each record The number of blank lines inserted after information is printed can be set to have lines advance above a tear bar or into view Real time call records or Check Out reports can be programmed to print more than one time All three choices are input at one time as chosen from the table below ist Digit 2nd Digit 3rd Digit Print header Number of Number of 1 Yes blank lines times print o No each line Default 051 O pad P R pond 77 ENTER 77 PRINT OPTIONS 031 ENTER PRINT HEADER NO BLANK LINES AFTER EACH RECORD H 3 NUMBER OF TIMES TO PRINT EACH RECORD 1 ENTER FUNCTION NUMBER 3 3 Programming PhoneBill Motel Function 78 Credit Limit A credit limit value can be set to be automatically assigned to each guest if call records are accumulated for guest check out This prese
29. culate the billing of any call PhoneBill has pre defined bands for local calls long distance within the home area code 800 including 888 900 information 976 and o in addition to 14 undefined bands for 1 long distance At installation the customer determines the number of long distance bands to be used and assigns the appropriate area codes to each The bands are numbered 1 through 42 Each has a name such asLD LC OPR which may be preceded by a prefix such as 1 0 or 011 and can be further differentiated by the digits that make up the telephone number Generally the bands in plain type in the following chart are pre defined and only the bands shown below in bold type need to be programmed with area codes or exchanges Bd Type Prefix Definition 1 LC all 7 digit calls 2 LD 1 1 7 digit long distance 3 LC 10 digit local list area codes 4 16 LD 1 1 10 digit long distance list area codes 17 LD 1 any 1 10 digit call not in above 18 OPR o all o calls 19 INF 411 1411 15551212 1XXX 5551212 supersedes other fields 20 800 1 any 800 number including 888 21 900 1 any 900 number 22 976 976 1976 1XXX976XXXX supersedes other fields List additional special service exchanges 23 OPI 01 Operator assisted international calls 24 31 INT 011 International calls beginning with 011 32 INT 011 any 011 not listed above 33 42 SPL any combination of digits area codes exchanges per band 1 1 General Description PhoneBill Motel
30. d the totals in this report will be cleared FIRST CALL AUDIT REPORT 18 LAST CALL 11 12 12 16AM 11 14 08 16AM EXT LC MIN LD MIN OTHER MIN TOTAL 101 4 24 2 37 1 2 14 36 102 5 30 3 44 0 0 12 33 9 54 5 81 1 2 26 69 Band Summary This report will provide totals for each band and the grand total for all call records generated since the last time this report was printed When printed the totals in this report will be reset FIRST CALL BAND SUMMARY 5 LAST CALL 11 10 12 16AM 11 25 08 10PM BAND TYPE OF CALLS MIN TOTAL 1 LC 16 44 12 60 2 LD 22 87 31 30 38 134 43 90 Rates by Area Code and International Code This report is printed from the programming mode and shows the rates for each area code programmed into bands 4 through 17 and country codes programmed into bands 24 through 32 It can serve as a reference when guests request information on the rates for a particular long distance call RATES BY AREA CODE amp INTERNATIONAL CODE A C BAND TYPE IS MIN ADDL MIN 201 5 LD 1 50 40 202 7 LD 1 65 lt 45 203 9 LD 1 80 60 Auto Check Out From the Operating Mode pressing PRINT 99 ENTER will automatically check out all guests in room number order and print an Audit Report PRINT 98 ENTER will automatically check out all guests print an Audit Report and Band Summary Report thus clearing all calls and totals from the system PhoneBill Motel Troubleshooting
31. d into several additional bands depending on the rates to each area Setting Rates Once the bands are defined the customer decides the rates including a mark up to apply to each band For example use 1 50 for the first minute and 4o for each additional minute for Band 4 1 65 and 45 for Band 5 and so on Local 800 900 information bands etc are also rated For local calls Band 1 50 would be input for the first minute and o for each additional minute The band definitions and rates can be changed at any time by the owner who can input the password and add delete or change any area codes exchanges or rates Modes of Operation The system software is divided into two sections The Operating Mode and the System Programming Mode e The Operating Mode is the day to day operations such as checking a guest out of the motel or changing a credit limit e The System Programming Mode requires a password to enter and is the area of the software where the system program values are set or changed Once set these values will rarely need to be changed 1 2 PhoneBill Motel General Description Keyboard Methodology Operating Mode When in the Operating Mode the key combinations are as follows 1 2 3 CHECK OUT Each operation begins with a function key CHECK OUT PRINT CR LMT followed by numeric keys room number report number or credit amount followed by ENTER 5 LJ PRINT A short beep indicates that t
32. d serial printer to Phone Bill Connect from the Serial Port DBg plug on the back of PhoneBill to the serial port of the printer The cable provided is a standard Null Modem cable Female DBg to Male DB25 Pin 1 2 3 4 5 6 7 8 TD RD DSR ground DTR CTS RTS PhoneBill is preprogrammed for initial set up purposes to output to the serial printer port at 1200 baud 8 data bits 1 stop bit o parity Set the printer for the same however it may need to be changed later Connect the printer to 110 VAC power To check the printer check the printer manual and run the printer self test PBX Connection Connect the PBX to the left hand DB25 connector on the back of PhoneBill Use shielded cable no longer than 50 ft From the PBX connect TD transmit data to RD receive data on PhoneBill Be sure the PBX ground pin usually pin 7 connects to pin 7 on the PhoneBill PBX port Some PBX s may require additional control signals to be connected such as CTS or DTR Note Some PBXs have TD from pin 2 while others such as Mitel have TD from pin 3 Pin configuration for PBX left hand port Pin 1 2 3 4 5 6 7 20 TD RD RTS CTS DSR ground DTR Hardware Installation PhoneBill Motel Connection LEDs Several LEDs located on the PhoneBill circuit board are designed to aid in port trouble shooting Should difficulties arise during port connections see Troubleshooting Section 7 for further details Powering Up Connect the power trans
33. d turn to Appendix 3 to input this information manually Default None Enter on Keypad Printer Responds 74 ENTER 74 ENTER TELEPHONE SYSTEM TYPE 1 ENTER TELEPHONE SYSTEM TYPE 1 ENTER FUNCTION NUMBER To confirm that the parameters programmed so far are correct place a local call and a long distance call to verify that records are being printed If no record prints carefully check the PBX programming to assure that it is outputting the correct data format recheck all of the above and retry the test calls If on the second attempt no record prints turn to Section 7 Troubleshooting If a call record printed return to the Programming Mode and continue PhoneBill Motel Programming Function 75 1 Required Some telephone companies do not require the entry of a 1 before some or all long distance calls PhoneBill needs to know which type of LD is affected o indicates that 1 is not required to make any long distance call 1 indicates that 4 is required for all LD and 2 indicates 1 is required for 10 digit LD only e g a 7 digit call can be either local or long distance Enter on Keypad Printer Responds 75 ENTER 75 IS 1 REQUIRED FOR LD __ 1 ENTER 1 REQUIRED 1 YES ALL LD CALLS ENTER FUNCTION NUMBER Function 76 Print Call Records Call re
34. e a call is considered to have answered see Call Completion Grace Period page 1 3 enter the number of seconds for Information calls Local Long Distance calls and International calls separated by ENTER Default 15 45 75 Enter on Keypad Printer Responds 83 ENTER 83 INFO GRACE PERIOD IN SECONDS C LD GRACE PERIOD IN SECONDS INT GRACE PERIOD IN SECONDS 20 ENTER INFO GRACE PERIOD 20 45 ENTER C LD GRACE PERIOD 45 85 ENTER INT GRACE PERIOD 85 ENTER FUNCTION NUMBER Function 84 Normal Extension Rates Extensions can be listed in this function that will be included in all reports etc but can have their calls rated without the markup set in the rate programming section Therefore if the normal markup is about 30 setting 75 here will result in the admin phones listed being charged at near normal costs List all extensions then the percentage of the marked up rate 84 ENTER 84 NORMAL EXTENSIONS NONE 221 ENTER ORMAL EXTENSIONS 221 245 185 245 ENTER NORMAL EXT PERCENTAGE 185 ENTER ENTER 75 ENTER ORMAL EXT RATE 75 ENTER FUNCTION NUMBER 3 5 Programming PhoneBill Motel Function 85 Print Non Call Record Data Some PBXs will output wake up information or other announcements to the SMDR port or may o
35. e allows PhoneBill to be connected to most Property Management Systems via the 9 pin serial port located on the back of PhoneBill Once connected to the PMS PhoneBill will automatically send each costed call record to the PMS as generated In addition PhoneBill will store and print in real time call records to the parallel printer set up with PhoneBill if the PMS is off line or disabled Note A parallel printer is the only kind that can be used with the PMS feature Hardware Installation PhoneBill is connected to the PMS via the third port right hand port on the back of PhoneBill This port is a male DB9 plug and is connected to the PMS using the cable provided or wired per the following pin out Tip Some PMS systems may require a hardware handshake by jumpering pins 4 and 5 together and pins 6 8 and 20 together Programming Mode With the PMS feature PhoneBill is programmed in the normal fashion with the addition of the three new functions These functions control the output format such as baud rate data bits stop bits and parity the PMS type and enabling PMS mode Function 171 PMS Mode Enabled The PMS feature can be enabled or disabled with Function 171 With the PMS feature enabled all valid call records those that pass the grace period those not in Don t Count Extension Calls and those not in Don t Count Band Calls are sent to the PMS port With the PMS feature disabled PhoneBill performs as a regular s
36. e dollars and cents fields which are separated by a decimal point Field 9 12 characters Called number Normally consists of the Area Code Exchange and the last four digits of the num ber dialed separated by dashes No embedded spaces are sent Field 10 1 character Local Foreign indicator L means Local F means international and space means anything else typically long distance Important If you have selected Type 1 and don t see all the fields shown above troubleshoot the 9 pin port by changing Function 173 to Type 2 and check Type 2 MR 1 Protocol Responses PHONEBILL EXTERNAL PMS Normal Delivery of a Message to the PMS SOM text EOM MAX lt ACK Busy Response by the PMS SOM text FOM gt 000 qG4t t NAK WAIT 3 SECONDS AND REPEAT WAIT 3 SECONDS AND REPEAT PMS responds but cannot accept data at this time PhoneBill re transmits data after 3 seconds until the PMS accepts the message or until 3 NAK responses are received at which time the PMS message dumps to the printer No Response from the PMS SOM text FOM gt No Response WAIT 5 SECONDS If there is no response to the data message PhoneBill prints the PMS data message 8 11 Appendices PhoneBill Motel Specification Link Control Characters ACK A HEX 06 is used for the ACK An ACK is used to represent a positive acknowledgment by the PMS An ACK will be sent in response to data transfer indicating successful
37. endix 5 Regions The long distance bands can be programmed with individual area codes selected from a long distance map To save time during initial programming some long time area codes e none added in recent years of North America have been pre grouped into Regions Instead of entering individual area codes into the bands Regions of area codes can be entered You might program the area codes in the home Region individually with Band 4 being the home area code Band 5 the home state area codes Band 6 the area codes for the rest of the home region and then Bands 7 through 16 assigned by Region Important The continual and rapid changes in North American area codes has made it impossible for us to provide an accurate area code map Ask your telephone service provider for an up to date listing or consult http www 555 1212 com location may change for the latest information The Regions shown on this map are to simplify initial programming only Enter Region number s 1 through 10 into a band just as you would enter an area code The system will automatically paste the area codes for that Region into the band Once entered into the bands in this fashion the area codes can then only be added or deleted as individual area codes not as a Region Another shortcut method is to place the home area code in a band Canada Region 10 in a band and allow all other area codes to default to Band 17 Region 3 includes Bermuda Puerto Rico
38. ends with the ETX character The BCC character will follow the ETX character Type 4 MR Protocol 2 If your PMS programming screen shows the following string your PhoneBill should be functioning properly this is an example the actual characters will vary depending on specific PhoneBill programming FIELDS 1 2 3 4 aco1 0102 000450 0005437654 Field Descriptions Field 1 4 characters Start of message which is always aco1 Field 2 4 characters Room or extension that placed the call Field 3 6 characters Call charge which is represented in cents no decimal point Field 4 10 characters Called number The telephone number field always contains 10 digits Important If you have selected Type 4 and don t see the fields shown above troubleshoot the 9 pin port by chang ing Function 173 to Type 2 and check Type 2 MR 1 Protocol Responses PHONEBILL EXTERNAL PMS Normal Delivery of a Message to the PMS Text plus carriage return a SSS Busy Response by the PMS Text plus carriage return S SSS WAIT 3 SECONDS Text plus carriage return PMS responds but cannot accept data at this time PhoneBill will re transmit data after 3 seconds until the PMS accepts the message or until 2 NAK responses are received at which time the PMS data message is dumped to the printer No Response from the PMS Text plus carriage return r No Response WAIT 5 SECONDS In the event of no response to the data message Ph
39. ening Weekend Bands Function 89 Current Year Setting Function 90 Slower Printer Adjustment Function 91 Enable Primary Alternate Extensions Function 92 Automatic Reports Function 93 Program Reports Function 94 Print Access Codes List below or on a separate sheet each Band programmed with Area Codes or Regions and or Rates Band ACs and or Rates 8 6 PhoneBill Motel Appendices Appendix 8 Master Password A Master Password allows entry into the Programming Mode if the regular password is forgotten or lost The Master Password is entered in the same manner as the regular password Press ENTER two times the system beeps three times and press PRINT 6 7 ENTER The printer responds ENTER FUNCTION NUMBER Caution With the Master Password anyone can gain access to the programming mode Remove this page from the manual and store in a safe place if you do not want those with access to this manual to be able to en ter the Programming Mode We have purposely left the other side of this page blank so that if you choose to store this page you will still have other the rest of the manual conveniently available 8 7 Appendices PhoneBill Motel Continue to the next page for more of the Appendices 8 8 PhoneBill Motel Appendices Appendix 9 Toll Control Option The optional Toll Control feature is available for inte
40. etc PhoneBill receives serial call records from the PBX and based on the 1 0 prefix length of the called numbers and area code will recognize the record as falling into one of 42 customer defined bands PhoneBill will apply the call duration against the corresponding customer programmed rate and bill the call The resulting record is printed as completed and or stored by room number for billing as guests check out A credit limit per guest stay can be set individually or on a system wide default basis to alarm the attendant and print a notice that a guest has exceeded his or her limit Additionally with the optional Toll Control feature trunk access can automatically be allowed or denied on the Mitel SX20 or SX50 PBX Five activity reports are available Call Record Prints each call as completed Check Out Guest Activity Summary of all calls by guest Credit Limit Notice Alerts desk to guest exceeding credit limit Guest Summary Summary totals for all guests with active call records Room Audit Shows totals for guests checked out plus grand total since last printed Band Summary Totals by band for number of calls duration and amount for each band plus grand total System Costing Procedure PhoneBill s costing technique is based on the basic premise that long distance billing distance x duration x rate By dividing North America into groups or bands of area codes and setting a billing rate for each band PhoneBill can then cal
41. evenue or user reseller expenses arising out of or in connection with the use or performance of the product whether based on contract tort or any other legal theory The following shall void the above warranty malfunc tions resulting from fire accident neglect abuse or acts of God use of improper electrical power or repair of tampering with or alteration of the products by anyone other than ESI authorized personnel Note Failure to properly ground the system will void the warranty PhoneBill Motel General Description General Description PhoneBillis a small inexpensive call accounting system that provides telephone call billing for the lodging industry The system uses a combination of customer defined rates and call bands to determine the guest s charges It prints all call records as occurred and or on a room by room basis as guests check out PhoneBill has record storage capacity ranging from 1 300 call records to 9 000 call records The system is housed in a compact case designed for front desk use It is powered by an external wall mount transformer An on board battery backs up all stored information and a grounding lug provides for static protection The system has a Serial inbound SMDR port a parallel outbound printer port a serial outbound printer port anda4x4 keypad for programming and attendant intervention Up to 100 call records can be buffered if the printeris not available is turned off is out of paper
42. ey won t be stored or included in report totals List each extension separated by ENTER ENTER ENTER will complete this function Default None Enter on Keypad Printer Responds 80 ENTER 80 DON T COUNT CALLS FROM EXTENSIONS LIST 215 ENTER DON T COUNT CALLS FROM EXTENSIONS 215 21 6 202 216 ENTER ENTER FUNCTION NUMBER 202 ENTER ENTER Function 81 Don t Print Calls to Bands Calls to certain bands for which you choose not to bill such as local or 800 numbers may also be selected to not print in real time Totals of calls to these bands will be accumulated in the reports unless turned off in Function 82 Default None Enter on Keypad Printer Responds 81 ENTER 81 DON T PRINT CALLS TO BANDS LIST 1 ENTER DON T PRINT CALLS TO BANDS 1 18 18 ENTER ENTER FUNCTION NUMBER ENTER 3 4 PhoneBill Motel Programming Function 82 Don t Count Calls to Bands Calls to certain bands for which you choose not to bill may be excluded from report totals List each band separated by ENTER ENTER ENTER will complete this function Default None Enter on Keypad Printer Responds 82 ENTER 82 DON T COUNT CALLS TO BANDS LIST 1 ENTER DON T COUNT CALLS TO BANDS 1 20 20 ENTER ENTER FUNCTION NUMBER ENTER Function 83 Grace Periods To set the number of seconds to elapse befor
43. former to PhoneBill and plug into a standard 110 VAC outlet PhoneBill will beep three times and print a log on message a series of error beeps indicates that the printer is not properly connected to PhoneBill 2 2 PhoneBill Motel Programming Programming Initial Programming Initial programming is divided into four sections 1 Initialization Resets components and software before programming 2 System Programming Sets system parameters these programming functions are numbered 71 and above 3 Band Programming Bands are numbered 1 through 42 and for programming purposes are preceded with an asterisk Most bands are pre defined such as local information international etc Usually only long distance bands need to be defined by programming area codes into the appropriate bands 4 Rate Programming Rates correspond to the bands but are preceded with a pound sign Assign a rate to all bands not excluded in Function 81 The System Worksheet Appendix 7 is provided for penciling in the values to program before actually inputting them into the system A report showing the system programming can be printed and compared with the worksheet to assure accuracy Entering Programming Mode Once all hardware connections are made and the printer has been run through its self test enter the programming mode by touching ENTER two times The system will beep three times and the printer will print ENTER PASSWORD The preset password
44. he individual call records for that guest Guest Activity will print the active call records but not erase them ROOM 101 DATE TIME MIN BAND TYPE DIALED AMOUNT 11 26 12 16AM 4 5 LD 1 214 985 1250 4 36 11 26 3 18PM 7 9 LD 1 309 444 2134 11 40 11 15 76 Guest Summaries Report If records are accumulated for check out this report shows totals for all rooms with active call records records for each guest who has not checked out This report can be printed as often as needed since it provides a snapshot of current activity and does not clear totals when printed will print beside the guests who have exceeded their credit limits LC column includes bands 1 and 3 LD column includes bands 2 and 4 through 18 OTH column includes bands 19 through 42 GUEST SUMMARY 47 EXT FIRST CALL LAST CALL LC MIN LD MIN OTH MIN TOTAL CR LMT 101 11 12 12 16AM 11 14 08 16AM 4 24 2 37 1 2 17 36 15 RASA 102 11 13 12 24PM 11 15 03 26AM 5 30 3 44 0 0 12 33 15 9 54 5 81 1 2 29 69 Reports PhoneBill Motel Audit Report This report shows the totals for all guests who have checked out since last printed A room may appear more than once indicating that the room has been occupied more than once since this report was last printed Ideally this report should be printed daily If this report is not printed on a regular basis at least weekly accumulated totals will eventually become meaningless When printe
45. he input has been accepted A long beep indicates an input error DELETE will return to the last time ENTER was input Therefore if a digit of a room number was input in error touch 8 DELETE DELETE and begin again with the function key CHECK OUT Programming Mode ENTER To access the System Programming Mode the attendant keys in ENTER ENTER The printer prompts that a password is needed In the System Programming Mode programming ofthe functions will begin with digits 71 and above band definitions begin with a and Rate settings begin with a ENTER will confirm the input of a string of data ENTER ENTER will signify completion of programming in a particular function if it has more than one value entered DELETE returns to the point where ENTER was last touched ENTER ENTER ENTER will exit the programming section One short beep indicates that an entry has been accepted two short beeps signifies that a function or band section has been completed CI el fe fe 2 CR LMT Special Features Call Completion Grace Period PhoneBill as other call accounting systems assumes that a call has been completed when it has lasted for a certain period of time the grace period The grace periods preprogrammed are 75 seconds for international calls 45 seconds for local long distance calls and 15 seconds for information calls These values can be changed in the programming mode Shortening these values will assure that more sho
46. is 1234 ENTER Enter on Keypad Printer Responds ENTER ENTER ENTER PASSWORD 1234 ENTER PASSWORD 1234 ENTER FUNCTION NUMBER Initialization INITIALIZE THE SYSTEM BEFORE PROCEEDING This function will reset all components and software to their initial state The system will beep three times after the initialization has been completed Once you have initialized the system re enter Programming Mode Enter on Keypad Printer Responds 99 ENTER MASTER INITIALIZATION CAUTION ALL DATA WILL BE ERASED PRESS 99 ENTER TO CONFIRM PRESS DELE 99 ENTER PhoneBill will beep three times H T TO CANCEL Function 71 New Password The password can be changed to one more meaningful to the user A new password can be any four digits Be sure to write down the new password Default 1234 Enter on Keypad Printer Responds 71 ENTER 71 ENTER NEW PASSWORD 5678 ENTER NEW PASSWORD 5678 TER FUNCTION NUMBER 3 1 Programming PhoneBill Motel Functions 72 and 73 Serial Input and Serial Printer Format PhoneBill s serial input and output formats must be set to match the PBX SMDR port format and if used the serial printer s format To make future testing easier it is recommended that the printerOs format be set the same as the PBX input format set i
47. ith the digits dialed If off only the dailed number will print in reports Default 1 Enter on Keypad Printer Responds 94 ENTER 94 PRI ACCESS CODES 1 YES O NO 1 ENTER PRINT ACCESS CODES 1 YES ENTER FUNCTION NUMBER Band Programming Note When programming Bands are preceded with a The Bands are numbered 1 through 42 and each has a name such as LD LC OPR The Bands shown in bold type below are defined on site while those in plain type are pre defined and usually only need rates programmed Bd Type Prefix Definition 1 LC all 7 digit calls 2 LD 1 1 7 digit long distance 3 LC 10 digit local list area codes 4 16 LD 1 1 10 digit long distance list area codes 17 LD 1 any 1 10 digit call not in above 18 OPR o all o calls 19 INF 411 1411 15551212 1XXX 5551212 supersedes other fields 20 800 1 any 800 number including 888 21 900 1 any 900 number 22 976 976 1976 1XXX976XXXX supersedes other fields List additional special service exchanges 23 OPI 01 Operator assisted international calls 24 31 INT 011 International calls beginning with 011 32 INT 011 any 011 not listed above 33 42 SPL any combination of digits area codes exchanges per band Bands 1 and 2 LC and LD In an area where 1 must be dialed before a long distance call then Band 1 is automatically 7 digit local calls and Band 2 is automatically 1 7 digit long distance if allowed in your
48. last regular Audit Report PhoneBill Motel Reports Reports Call records are stored by room number until a guest checks out At that time the call records themselves are printed and erased Various totals are accumulated for use in reports and are maintained until the Audit and Band Reports are printed at which time the totals are cleared or reset The reports are serially numbered as an additional audit feature Two reports Area Code Report and System Program are printed from the programming mode All other reports are printed from the operating mode and can be initiated by anyone Bands or extensions that were set to not count in the system program are not included in report totals If printing in real time only the band summary report will be the only report available Call Record as Printed in Real Time If the system is set to print in real time and a header is to print for each record the output to the printer is EXT DATE TIME MIN BAND TYPE DIALED AMOUNT 101 11 26 12 16AM 4 5 LD 1 214 555 1250 S 4 36 Credit Limit Notice Aline like the one below will be printed and the system will beep when a guest exceeds their credit limit forthe first time ROOM 112 HAS EXCEEDED ITS 20 CREDIT LIMIT WITH A TOTAL OF 24 18 xxk Check Out or Guest Activity This report is printed when either the Check Out or Guest Activity report is requested Guest Check Out will print and erase t
49. ll placed to an area code you may have missed or will help identify a new area code which can then be added to the appropriate band Band 17 can also help define all US and Canada long dis tance calls see Band Programming Hints Section 1 Bands 18 through 21 OPR INF 800 900 Preprogrammed Bands 18 19 20 amp 21 are pre defined and need not be programmed You may wish to assign rates in the rates section for calls to these bands if you are charging for 800 number calls o calls etc Band 22 976 Preprogrammed Band 22 is reserved for special exchanges that charge for additional services such as 976 Using the same procedures to add band numbers as above Band 22 can have additional exchanges added if your area has special billing numbers in addition to 976 Bands 23 through 32 INT Preprogrammed International calls are programmed in the same fashion as Long Distance Bands 23 through 31 are programmed by listing country codes for each band Any country code not listed will automatically be placed in Band 32 Help with setting Inter national rates has been included with this manual Appendix 7 Since any International call from anywhere in the US toa particular country costs the same all country codes have been preprogrammed into bands of similar costs These can be changed to any band structure desired using the same programming method as for any other band Refer toAppendix 6 for the list of preprogrammed bands and country
50. message PhoneBill will have no grace period during this test however you must stay off hook on each call for at least as long as the PBX grace period if it has one The system will print that it is trying various combinations until it finds the correct setting and print For example PBX SETUP 1200 BAUD 8 DATA BITS 1 STOP BIT O PARITY Function 72 will automatically program with these values You can exit this test at any time by touching any key Appendix 2 Telephone System Type o None See Appendix 3 Telephone System SMDR Settings 1 Mitel Time field in normal AM PM mode 2 Candela Cardinal Comdial Cardinal or Innplace Estech ESI 803 515 3 Panasonic some systems may not match 4 Comdial Executech 3 digit extension number 5 Mitel SMART One Dialer 6 Mitel Time field in Military time pe anufa e 7 NEC NEAX primary 41 TIE Onyxill 8 SST Henriksen PBXtra 42 ITT 3100 9 Siemens 43 Macro Tel MT 80D 10 Premier ESP 44 Atlas Il KSX 32 11 Tadex 45 Bitronic 12 OKI Discovery III 46 Inter Tel GMX 152D 13 Toshiba 47 Inter Tel GMX 120 14 Jistel 48 Toshiba DK 15 Dimension primary 49 Siemens Saturn Ile 16 Memorex Telex 50 Bell UCX 2000 17 Isoetec 51 Entel SDX375 18 Comdial Executech 2 digit ext 52 AT amp T Omni 19 NEC NEAX alternate 53
51. n Function 72 If the PBX settings aren t known enter o zero in Function 72 and turn to Appendix1 to determine the correct settings Both Function 72 amp 73 are programmed in the same manner If a parallel printer is used skip Function 73 and Function 90 The values inputted are baud rate number of bits number of stop bits and parity Select the appropriate 4 digits from the table below 1st Digit 2nd Digit 3rd Digit 4th Digit o 150 Bd 7 7 Data Bits 1 1Stop Bit o No Parity 1 300 Bd 8 8 Data Bits 2 2 Stop Bits 1 Odd Parity 2 600 Bd 2 Even Parity 3 1200 Bd 4 2400 Bd 5 4800 Bd 6 9600 Bd Default 3810 In the example below the PBX output is 1200 baud 8 bits 1 stop bit and no parity Enter on Keypad Printer Responds 72 ENTER 72 INPUT PBX FORMAT 3810 ENTER 3810 INPUT PBX FORMAT 1200 BD 8 DATA BITS 1 STOP BIT NO PARITY ENTER FUNCTION NUMBER Function 74 Telephone System Type Because the location of the information within call records coming from the PBX varies among telephone systems PhoneBill must be programmed to recognize the telephone system to which it is connected To determine the correct type for your telephone system refer to Appendix 2 Telephone System Type If the preset type is not listed for your telephone system or it does not work or you are unsure of the system type input a o zero here an
52. nd 7 PM every 6 hours Field 2 1 character The letter that follows the sequence number with no separating space Starts with the letter A and increments B C D when Field 1 wraps around to ooo This field is set to an A every day at 1 AM 7 AM 1 PM and 7 PM every 6 hours Field 3 3 characters Three character identifier that is always TEL Field 4 5 characters Date of call Leading zeros are sent in both the month and day fields separated by a slash Field 5 5 characters Room or extension number that placed the call Leading zeros are not used Field 6 5 characters Time of the call Leading zeros are sent in both the hour and minute fields which are separated by a colon Field 7 4 characters Call duration in minutes Leading zeros are included Field 8 7 characters Call cost in dollars and cents preceded by the dollar sign Leading zeros are sent in both the dollars and cents fields which are separated by a decimal point Field 9 12 characters Called number Normally consists of the Area Code Exchange and the last four digits of the num ber dialed separated by dashes No embedded spaces are sent Field 10 1 character Local Foreign indicator L means Local F means international and space means anything else typically long distance Important If you have selected Type 3 and don t see the fields shown above troubleshoot the 9 pin port by chang ing Function 173 to Type 2 and check Type 2 MR 1 P
53. ng Long Distance Charges and Band Programming Hints in Section 1 The input storage buffer is limited therefore if a large number of area codes are to be input into a single band break the input entries up into several sections of about 35 area codes each Enter on Keypad Printer Responds 4 ENTER BAND 4 LD LIST AREA CODES 214 ENTER BAND 4 LD AREA CODES 214 ENTER ENTER FUNCTION NUMBER 5 ENTER BAND 5 LD LIST AREA CODES 409 ENTER BAND 5 LD AREA CODES 409 817 806 915 512 713 817 ENTER ENTER FUNCTION NUMBER 806 ENTER 915 ENTER 512 ENTER 713 ENTER ENTER Shortcut For your convenience in programming PhoneBill comes from the factory with certain Regions each of which has long established area codes already assigned Rather than key in individual area codes it saves time to choose the pre grouped regions shown in Appendix 5 Here s an example 4 ENTER BAND 4 LD NONE 1 ENTER BAND 4 LD Lists all area codes programmed in Region 1 Note When a region s area codes change to make updates see Program Changes Section 4 New area codes automati cally default to Band 17 Band 17 Default LD Preprogrammed Any 1 10 digit call to an area code not listed in Bands 4 through 16 will fall to Band 17 If you listed all of the Area Codes in the long distance bands Band 17 will bill a ca
54. oneBill will print the PMS data message The Property Management System PMS interface is an optional feature of PhoneBill for Motels If PhoneBill has PMS the log on message will indicate PHONEBILL model number Motel software version PMS Specification Link Control Characters ACK A HEX 06 is used for the ACK An ACK is used to represent a positive acknowledgment by the PMS An ACK will be sent in response to a data transfer indicating successful reception of the data by the PMS NAK A HEX 15 is used for the NAK An NAK is used to represent a negative acknowledgment by the PMS NAK will be sent in response to a data transfer indicating unsuccessful reception of the data by the PMS and requests that the data be re transmitted 8 15 Appendices PhoneBill Motel PMS Handshaking Protocol This protocol uses hardware handshaking and or the XON XOFF software handshaking The hardware handshaking can be disabled leaving only the XON XOFF handshaking which cannot be disabled at this time While using the handshaking protocol until the PMS buffer reaches about 3 4 full call records will be sent to the output buffer for transmission to the PMS When the buffer is near capacity any more call records received will be stored only if Function 76 is set to 2 or 3 The output format for this protocol is set using Function 173 If no handshaking is used then the call records are sent to the PMS as they are received It is then up to the PMS to
55. or the local or long distance calls You can get a list of the long distance or local exchanges from your telephone company or in most cases from the front of the phone book Input each exchange into the appropriate band separated by ENTER You only need to input the list of exchanges for either Band 1 or Band 2 whichever list is the shortest when a call record is received from the PBX PhoneBill looks first for a match with the band with the list and assumes if it is not there then the call must belong to the other band For programming purposes always begin a band number with an If 1 is not required for a long distance call Enter on Keypad Printer Responds 1 ENTER BAND 1 LC LOCAL CALLS LIST or ENTER FUNCTION NUMBER 2 ENTER or BAND 2 LD 7 DIGIT LD ONLY LIST EXCHANGES 596 ENTER BAND 2 EXCHANGES 596 423 345 449 423 ENTER ENTER FUNCTION NUMBER 345 ENTER 449 ENTER ENTER 8 3 Appendices PhoneBill Motel Band 3 In some areas a local call can consist of 10 digits If you are in such an area and 1 is not required then you must list the area code and exchange for each such exchange Enter on Keypad Printer Responds 3 ENTER BAND 3 LC LIST AREA CODES 817596 ENTER BAND 3 LC 817423 ENTER 817596 817423 817345 ENTER 817345 817449 817449 ENTER ENTER FUNCTION NUMBER ENTER App
56. ough 42 are reserved for other special type calls to specific numbers exchanges area codes or country city codes Each band can be programmed to handle a call that begins with a particular character string entered Any special call such as a 950 call or 1 700 can be programmed into one of these bands and the appro priate rate assigned in Rate Programming will be applied 1 3 General Description PhoneBill Motel 911 Emergency Calls If a record is provided by the PBX 911 emergency calls generated by any extension will automatically print for example 911 EMERGENCY CALL FROM EXTENSION 101 AT 10 23PM This record will print regardless of whether print real time is turned off or that particular extension was programmed not to print Date and Time PhoneBill s internal clock is maintained by the date and time received from the PBX therefore it never needs to be set Care should be taken to assure that the time and date on the PBX is always correct If power outages affect the PBX clock or calendar be sure to reset the date and time after power loss Time of Day Rates Long distance carriers may have two or more rate structures based on the time of day In PhoneBill a 2nd or evening rate can be programmed as a percentage of the regular rate along with the period of time and the bands to which itis to apply Band Programming Hints To save time during initial programming regions of North America have been p
57. ply plugs in to a standard 110 outlet A sys tem ground from the case to an appropriate ground should be completed before power up Always disconnect the power to PhoneBill whenever connecting or disconnecting either the printer or PBX cable To Parallel AE Serial Power See Appendix 9 for installation of the optional Toll Control line cord PBX printer Tollcontrol port supply To ground See Appendix 10 for installing the optional Property Management Rear view PMS interface feature through the serial port Ground Connect a 14 or higher gauge ground wire to the screw connecting the case halves at the right side of the system viewed from the rear to a good earth ground such as a cold water pipe or ground rod Warning Failure to ground the unit properly will void the warranty Printer Connections IMPORTANT Itis not possible to operate printers from both ports Parallel Printer Connection Connect PhoneBill to a standard parallel printer using the cable provided Connect from the Printer Port right hand DB25 plug on the back of PhoneBill to the Centronics parallel port of the printer Serial Printer Connection The serial port provides a standard serial printer output Note If the Property Management System option has been purchased only the parallel printer port can be used for printing See PMS Option Appendix 10 Ifthe PMS option has not been purchased then the serial port can be used to connect a standar
58. re grouped to allow groups of area codes to be pasted into bands The area codes in the home region might be programmed individually with band 5 being the home area code Band 6 the home state area codes Band 7 the area codes for the rest of the home region and Bands 8 through 16 assigned by region Since there is little difference in long distance rates within the Continental US another shortcut method of programming long distance rates is to assign the home state area codes to a band area codes in Canada Puerto Rico Hawaii Alaska etc grouped into one or more bands depending on their relative charges and then allow all other area codes in the Continental US to fall to Band 17 Optional Toll Control Feature Toll Control is an optional upgrade feature that automatically denies trunk access when a room is vacant or when the guest exceeds his individual credit limit When a guest checks in and a credit limit is set that phone is automatically allowed to make outside calls If you have an SX20 or SX50 and have purchased the Toll Control feature see Appendix 9 for details 1 4 PhoneBill Motel Hardware Installation Hardware Installation PhoneBill is installed near the front desk for easy access as guests check out The system printer may be either parallel or serial and is connected via either the parallel or serial cable provided The SMDR port on the PBX is connected to PhoneBill via a serial cable The wall mount power sup
59. reception of the data by the PMS NAK A HEX 15 is used for the NAK An NAK is used to represent a negative acknowledgment by the PMS NAK will be sent in response to a data transfer indicating unsuccessful reception of the data by the PMS and requests that the data be re transmitted SOM A HEX OA line feed is used for the Start of Message EOM A HEX oD carriage return is used for the End of Message Type 2 MR 1 Protocol When using Type 2 MR 1 Protocol to test a 9 pin port 1 Place test call to a valid number 2 Once connected wait 5 seconds and disconnect 3 Press the lower case y on the keyboard to verify the FIELD string shown below 4 Ifthe four field string shows properly the 9 pin port is functioning properly If your PMS programming screen shows the following string your PhoneBill should be functioning properly this is an example the actual characters will vary depending on specific PhoneBill programming FIELDS 1 2 3 4 aco1 0102 000450 0005437654 Field Descriptions Field 1 4 characters Start of message which is always aco1 Field 2 4 characters Room or extension that placed the call Field 3 6 characters Call charge which is represented in cents no decimal point Field 4 10 characters Called number The telephone number field always contains 10 digits Responses PHONEBILL EXTERNAL PMS Normal Delivery of a Message to the PMS Text plus carriage return ss SSS DD Busy Response by the PMS
60. rface to the Mitel SX20 and SX50 only If PhoneBill has Toll Control the log on message will indicate PHONEBILL modelnumber with TOLL CONTROL Motel softwareversion Hardware Installation With Toll Control PhoneBill will have a standard telephone line cord extending from the back of the case This should be connected to the test port of the SX20 or SX50 The test port is always port one on the SX20 and its position is program mable on the SX50 The test port must be a dedicated port and must be activated as such from the Mitel console Once programmed at the Mitel console confirm by connecting a standard 2500 set to the test port and then deny or allow calls for a convenient extension by dialing 22 XXX 9 XXX being the extension number to block and 22 XXX 0 to allow trunk calls Next con nect PhoneBill to the test port and generate the deny and allow signals by setting a credit limit of o to allow and to deny for an extension Programming Mode Function 781 Toll Control Option With Toll Control Function 781 will supersede the normal Function 78 Credit Limit feature The Toll Control feature can be turned off in Function 781 so Function 78 becomes operational again Toll Control is further programmed as follows If call records are accumulated for guest check out a default can be set to automatically assign each guest a Credit Limit A default Credit Limit of any whole dollar amount or o no credit limit will allow trunk a
61. rocedure continues on page 8 3 PhoneBill Motel Appendices Procedure continued from page 8 2 0210811512443426 SSA ANOR MEA Et Mee ra lasca Vat E NAR a DATE DATE TIME TIME DURATION DUR EXT EXT NUMBER NUM ENTER COL STYLE COL STYLE COLUMN STYLE COL LEN COLUMN ILEN I rozi 1 08 1 15 Ll 24 44 34 26 ENTER FUNCTION NUMBER Worksheet DATE DATE TIME TIME DURATION DUR EXT EXT NUMBER NUM COL STYLE COL STYLE COLUMN STYLE COL LENGTH COLUMN LEN AA B CC D EE F GG H ll JJ 02 1 08 1 15 1 24 4 34 26 Appendix 4 1 Not Required Programming If you are in an area where a long distance call can be made without dialing a1 first then Bands 1 2 and 3 require addi tional programming Bands 1 and 2 Bands 1 and 2 are for 7 digit numbers that will include local calls and 7 digit long distance calls calls within the home area code where the area code is not dialed Important If you are in an area where 1 must be dialed before a long distance call then Band 1 is automatically local and Band 2 is 1 7 digit long distance You need not program these bands If you are in an area where a long distance call can be made without dialing 1 first then you must program into PhoneBill the precise exchanges f
62. rom the PBX but PhoneBillis unable to decipher it Check Function 74 for correct Telephone Type If the PBX LED does flicker and incorrect data is printed check Function 72 for correct programming Verify by using the test in Appendix 1 Keyboard Test To test that all of the keys on the PhoneBill keyboard are being recognized by PhoneBill perform this self test 1 Press CHECK OUT CHECK OUT 2 Press each key in order from left to right ending with ENTER The printer should print each key in the order pressed Optional Property Management System Troubleshooting installation of the optional Property Management System interface is covered in Appendix 10 73 Troubleshooting PhoneBill Motel This page included for pagination purposes only 7 4 PhoneBill Motel Appendices Appendices Appendix 1 PBX Input Setup Test The serial input from the PBX consists of Baud Rate Data Bits Stop Bits and Parity If these values are known or can be programmed in the PBX do so and set the matching values in Function 72 accordingly If you do not know these values PhoneBill will help you determine them through a process of trial and error in this test By placing several calls to a number that PhoneBill is programmed to recognize the correct settings will be identified Therefore place an outside call to the number 1234567890 a central office intercept may announce that this is an invalid telephone number but just ignore this
63. rotocol Responses PHONEBILL EXTERNAL PMS Normal Delivery of a Message to the PMS mn t AK STX text ETX BCC gt t AK Busy Response by the PMS WAIT 5 SECONDS WAIT 5 SECONDS AND REPEAT WAIT 5 SECONDS AND REPEAT PMS responds but cannot accept data at this time PhoneBill re transmits an ENQ after 5 seconds until the PMS accepts the message or until 4 NAK responses are received at which time the PMS data message will be dumped to the printer 8 13 Appendices PhoneBill Motel No Response from the PMS No Response WAIT 5 SECONDS No Response WAIT 5 SECONDS AND REPEAT WAIT 5 SECONDS AND REPEAT PhoneBill will re transmit an ENQ every 5 seconds until the PMS accepts the message or until 4 successful ENQ responses have been sent at which time the PMS data message is dumped to the printer Negative Response to the Data Transfer mn _ _ _ gt t ACK STX text EX BCC rzrsph gt lt lt MMK STX text EX BCC ecp A iK REPEAT LAST STEP If the data message is not transmitted successfully after 3 tries PhoneBill will print the PMS data message No Response to the Data Transfer n A AK STX text ETX BCC mj lt m No Response Ne R RR AK STX text EX BCC gt SA No Response mn A AK STX text ETX BCC m lt m No Response In the event of no response to the data message PhoneBill will reinitiate the ENQ sequence If the message is still not successf
64. rt calls get counted but will increase the chance that a call allowed to ring for a long period will be counted as a completed call Lengthening the grace period will have the opposite effect A policy should be considered that will forgive guest calls that are close to the periods indicated ifthe guest complains that he did not make a certain call Even though PhoneBill gets precise durations on each call from the PBX it rounds these up to the nearest minute for billing calculations and report totals 976 Calls It is recommended that 976 type calls be blocked by the PBX However Band 22 is reserved for 976 type calls should this not be possible Note that the charges for these calls may vary greatly depending on the type of 976 call This band was included only to provide the information about the call so that if not blocked by the PBX it can be decided on a case by case basis how to bill for a 976 call International Calls International calls are treated as a group in the same manner as long distance calls Several bands can be set up in which countries with similar charges can be grouped together Since International calls from anywhere in the U S to a particular country cost the same seven International bands have been preprogrammed for country codes with similar costs These are listed in Appendix 6 Band 32 is reserved for all 011 calls not assigned in Bands 23 through 31 Special Call Bands Though rarely needed 10 Bands 33 thr
65. s as Invalid then the baud rate data bits stop bits or parity may not match from the PBX to PhoneBill resulting in characters being read incorrectly from the PBX Power Up Upon power up PhoneBill runs a series of internal tests to verify many of the hardware and software components When completed PhoneBill will beep three times to confirm that the hardware and software are working correctly and senda log on message to the printer to verify correct communication between PhoneBill and the printer If the printer does not print but PhoneBill has beeped three times the problem probably lies with the printer cable or PhoneBill output port Double check the cable connections to the printer and run the printer self test Consult the printer manual to run this test If PhoneBill did not beep three times following power up initialize the system see page 3 1 If it fails to beep three times after initialization consult the factory Parallel Printer Port To verify that the printer is printing correctly run the printer self test Most printers have a self test mode which will usually print their character set Two LEDs located on the lower left side of the circuit board as viewed from the bottom with the case open are designed to help diagnose parallel port problems Under normal conditions the display shows only the SEL LED illuminated SEL LED illuminated indicates that the printer is ready to receive data BUSY SEL 0 0 S
66. ssed as a normal PhoneBill If a guest is checked out the calls for that room were stored while the PMS was off line will be printed erased and the totals stored for an Audit Report Later when the PMS goes back on line calls in storage for guests not checked out on PhoneBill will be downloaded to the PMS An Audit Report shows activity only for the guests who were checked out while PMS was off line 8 16
67. t credit limit can then be changed on a guest by guest basis as each checks in Entering o zero as the default below will indicate that no preset credit limit is to be used however a guest by guest credit limit can be entered from the Operating Mode The credit limit value must be in whole dollars If the optional Toll Control feature is installed program Function 781 Appendix 9 instead of 78 Default o 78 ENTER 78 CREDIT LIMIT FOR ALL ROOMS 20 ENTER CREDIT LIMIT FOR ALL ROOMS 20 ENTER FUNCTION NUMBER Function 79 Don t Print Extension Calls Calls from certain extensions such as office phones can be listed to not print in real time Totals from these extensions will be accumulated in the reports unless turned off in Function 80 to prevent excessive call records being stored extensions listed here but not turned off in Function 80 will automatically be checked out each time an audit report is printed List each extension separated by ENTER ENTER ENTER will complete this function Default None Enter on Keypad Printer Responds 79 ENTER 79 DON T PRINT CALLS FROM EXTENSIONS LIST 215 ENTER DON T PRINT CALLS FROM EXTENSIONS 215 216 202 216 ENTER ENTER FUNCTION NUMBER 202 ENTER ENTER Function 80 Don t Count Extension Calls Calls from certain extensions such as office phones can be listed so that th
68. ter ENTER Credit Limit Change Print amp Clear Band Summary Touch Touch CR LMT PRINT Room Number 3 ENTER ENTER New Credit Limit in dollars ENTER To Check Out a Guest CHECK OUT prints and clears an individual guest s call records accumulated to that extension number from the point when the last guest was checked out of that room This guest s call records are cleared but the accumulated totals are maintained for later reports such as the Audit Report Press CHECK OUT 101 room number or other The printer prints the guest s activity and clears his records To Print a Guest s Activity The guest s call records can be printed but not cleared by printing thr guest s Activity Report Press PRINT 101 room numben ENTER The printer prints the guest s activity but does not clear his records To Change a Credit Limit for a Particular Guest A credit limit set in the system programming will automatically be assigned to each guest unless a different credit limit is set here This limit for any guest can be changed as often as necessary Press CR LMT 105 extension number ENTER The printer prints EXTENSION 105 CURRENT CREDIT LIMIT IS 10 Press 25 new limit in even dollars ENTER The printer prints NEW CREDIT LIMIT FOR EXTENSION 105 IS 25 To be alerted when a guest makes his first billable call input 1 as his credit limit Input o zero as the credit limit for no limit
69. ter each carriage return sent to the printer Turn this function on only if a problem exists Enter on Keypad Printer Responds Default o 90 ENTER 90 IS SLOWER OUTPUT REQUIRED 1 YES O NO 1 ENTER SLOWER OUTPUT REQUIRED 1 YES ENTER FUNCTION NUMBER 3 7 Programming PhoneBill Motel Function 91 Primary Alternate Extensions The Primary Alternate Extension Function 91 allows one guest to be billed for two different rooms at check out ENTER ENTER ends this Function The following procedure shows how to enable Primary Alternate Extensions Default o Enter on Keypad Printer Responds 91 ENTER 91 PRIM ALT EXT NUMBERS INPUT PRIM EXT INPUT ALT EXT 101 ENTER ENTER ASSIGNED PRIMARY EXTENSION 101 ASSIGNED 102 ENTER ALTERNATE EXTENSION 102 ENTER FUNCTION NUMBER Function 92 Automatic Reports Reports can be programmed to print automatically at a pre set time These reports are programmed just as if being requested from the keypad one after the other see Operating Mode Section 5 Each report is separated by ENTER ENTER ENTER will complete this function Automatic reports can be printed e Daily at the time specified limited to on the hour in military time e Weekly at the time and day specified e Monthly at the time of the day of the month specified to print
70. ully transmitted after 3 tries PhoneBill wil print the PMS message Specification Link Control Characters ENQ A HEX o5 is used to request the status of the PMS ACK A HEX 06 is used for the ACK An ACK is used to represent a positive acknowledgment by the PMS ACK will be sent in response to an ENQ to indicate that the communication link is established and the PMS Is ready to receive data ACK will also be sent in response to a data transfer indicating successful reception of the data by the PMS NAK A HEX 15 is used for NAK An NAK is used to represent a negative acknowledgment by the PMS A NAK will be sent in response to an ENQ to indicate that the PMS is not ready to receive data A NAK will also be sent in response to a data transfer indicating unsuccessful reception of the data by the PMS and requests that the data be re transmitted 8 14 PhoneBill Motel Appendices STX A HEX 02 is used for the STX This is the beginning frame character during the transfer of data between PhoneBill and the PMS The STX also starts the accumulation of the BCC ETX A HEX 03 is used for the ETX This is the last data character and is followed immediately by the BCC BCC A HEX value representing the Block Check Character used to verify the successful transfer of data between systems The BCCis calculated by processing each character by an exclusive or operation The BCC process will start with the char acter after the STX character and includes and
71. ystem is up and running successfully skip this section and proceed directly to PMS Operating Mode Page 8 16 Type 1 HB Protocol If your PMS programming screen shows the following string your PhoneBill should be functioning properly this is an example the actual characters will vary depending on specific PhoneBill programming FIELDS 1 2 3 4 5 6 7 8 9 10 001 A TEL 08 27 102 15 00 0002 004 50 543 7654 L Field Descriptions Field 1 3 characters Sequence number which increments to 999 followed by ooo This number is cleared every day at 1 AM 7 AM 1 PM and 7 PM every 6 hours Field 2 1 character The letter that follows the sequence number with no separating space Starts with the letter A and increments B C D when Field 1 wraps around to ooo This field is set to an A every day at 1AM 7AM 1PM and 7PM every 6 hours Field 3 3 characters Three character identifier that is always TEL Field 4 5 characters Date of call Leading zeros are sent in both the month and day fields separated by a slash Field 5 5 characters Room or extension number that placed the call Leading zeros are not used Field 6 5 characters Time of call Leading zeros are sent in both the hour and minute fields which are separated by a colon Field 7 4 characters Call duration in minutes Leading zeros are included Field 8 7 characters Call cost in dollars and cents preceded by the dollar sign Leading zeros are sent in both th
72. ystem without the PMS feature installed Default 1 Function 172 PMS Output Format PhoneBill s output format to the PMS serial port must be set to match the PMS requirements Function 172 performs and is programmed exactly as Function 72 Turn to Function 72 and follow the instructions shown Default 6810 Note The default for the PMS port is 9600 Bd 8 Data Bits 1 Stop Bit No Parity Function 173 PMS Output Style PhoneBill must also be programmed to output to the PMS the style needed to process the information PhoneBill has preset styles that match virtually all existing PMS including the popular Micros Preset Protocol Type 2 and Encore and Holidex Preset Protocol Type 3 Protocol Type Description 1 HB EECO New Systems Inc 2 MR Automatic Records Master ESP Image Innkeepers IPCS Jonas and Erickson Marlboro Computer Micros Pacific Coast Property Manager Quantel Stendig Sunburst 3 HX Amstar CLS Compass Compu solve Dehan PMS Encore Fabco HIS Holidex HRGAS IHS Inn Solutions Inn Star Lodgemate Logistix Omron Otto Clerk Reserve 5 Resort Computer Resort Data Processing Springer Miller Star Stuart Information Systems 21 Century Motel 4 MR Alternate Same as Type 2 listed above except that the ACK is a HEX 06 instead of a HEX79 and the NAK is a HEX 15 instead of a HEX 6E 8 10 PhoneBill Motel Appendices Installation Troubleshooting Protocols Note If the s

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