Device User Manual
Contents
1. 19 20 Mac OS X Install continued After a successful installation click Restart and your aptop will automatically restart An install Comcast Connection Manager The installation was completed successfully License Destination Select CheckVersion The installation was successful Comeast Click Restart to finish installing the software Err e Disconnect from the Internet e Proceed to Insert Mac OS X Insert After restart the Comcast Connection Manager will automatically open A High Speed 2go box will appear and state Device not found Comcast Auto T5 Device Not Found gt e Flip the USB plug on the Mobile Broadband device out and insert it into the USB port on your laptop e Mac OS X will automatically begin device initialization device icon will pulsate as it searches for the network Comcast Auto Starting Device Proceed to Connect 21 Mac OS X Connect The Comcast Connection Manager CCM will begin searching for a Comcast Mobile 4G network Comcast awo 15 Searching for 4G Network E Comcast Auto T5 Ready Comcast Mobile 4G Connect e f a Comcast Mobile 4G network is found you will be prompted to enter your password if you did not set up a password on your laptop do not type an entry Click OK Type your password to allow Comcast Connection Ma2. 2 The Help Contents panel displays Click on a book symbol shown below to access a Help topic or click the Index or Search panels to look up a Help topic e amp m Hide Back Pint Options Contents Inder Seach The Main Window The main interface for establishing wireless connections is shown below Click on an item of interest to see more information on that item Connection Comcast x eue wn Retesh Oe Sion Conte 43 podenn Deve Cot Mite ii Supported see Notions D E sl TE 13 14 Windows Troubleshooting continued 3 You can also refer to the Comcast Connection Manager User Manual available within the Comcast Connection Manager program folder on your laptop 4 Explore Frequently Asked Questions on our Customer Central webpage at http customer comcast com highspeed2go If you continue to have issues with your Mobile Broadband device or Comcast Connection Manager please Contact Customer Care at 1 866 206 2182 Install These steps are for installing the Comcast Connection Manager CCM on your Apple laptop Download the software by going to http customer comcast com highspeed2go In the Quick Links section under Comcast Connection Manager select Mac OS X v10 5 and v10 6 The Comcast Connection Manager will self launch depending on your browser setting If it does not self launch locate the application in the Dow
3. Browser s IE 7 Windows 7 Vista IE 5 5 XP Safari most current available version is recommended Note While other browsers are supported by the Comcast Connection Manager the browsers listed above must be installed on your laptop for optimal Comcast Connection Manager performance Also High Speed 2go works only with 32 bit mode versions of the Mac Operating Systems Tips Before Starting Close any programs or files that are open for your laptop may require restart once installation is completed for the Comcast Connection Manager Do not insert your device until you have installed the Comcast Connection Manager Your device will not operate properly or connect to the network without installing the Comcast Connection Manager first To begin installation stay connected to the Internet unless these instructions indicate otherwise Install These steps are for installing the Comcast Connection Manager CCM on your PC laptop nsert the Comcast Connection Manager Installation CD into your laptop f you don t have a CD you can download the Software by going to http customer comcast com highspeed2go In the Quick Links section under Comcast Connection Manager select Windows 7 Vista XP SP2 or later f your computer automatically starts running the CD follow the on screen instructions for installation and configuration f your computer does not automatically instal
4. Comcast File Tools Help Mobile WiFi Network Name Network Type Signal Proceed to Insert 10 Windows Insert e Disconnect from the Internet e Flip the USB plug on the Mobile Broadband device out and insert it into the USB port on your laptop e Windows automatically detects the 4G Mobile Broadband device When finished a message similar to Your device is ready to use or Your new hardware is installed and ready to use may display in your System tray Allow at least two minutes for the device installation process Proceed to Connect 11 12 Windows Connect The Comcast Connection Manager CCM should automatically connect to the Mobile 4G network e Within 2 3 minutes the CCM should display Connected in the Status column for Mobile 4G Comcast el File Took Help Mobile wii uw Network Name Status Network Type Signal cast Mobile 3G What s 36 WE Ready Closed WiFi My Comcast View air Note If you experience any issues connecting with your device please refer to the Windows Troubleshooting section in this guide Windows Troubleshooting 1 Click on Help from the Comcast Connection Manager main menu Then click on Help again Comcast E Bile Tool Help 9 Mobile wii M About Comcast Connection Manager e mcast Mobil 3 What s 3G obile 5 WiFi Ready Closed My Comcast View A ri amp Disconnect
5. MHz 10 MHz Modulation Method QPSK 16QAM Conducted Spurious Emission 13 dBm Common RF Impedance 50 Ohms nominal Receiver Specifications Frequency Range 2 496 GHz 2 690 GHz Bandwidth 5 MHz 10 MHz Occupied Bandwidth 5 MHz 10 MHz Modulation Method QPSK 16QAM 64QAM 31 32 Notifications Trademarks Comcast and the Comcast logo are trademarks of Comcast ZTE and the ZTE logo are trademarks of ZTE Other marks are the property of their respective owners Copyrights 2010 Comcast Comcast and the Comcast logo are trademarks of Comcast Other marks are the property of their respective owners Patents This device adopts certain scheme from Beceem Corporation All patients are licensed by Beceem Customer Limited Warranty ZTE USA Inc Vendor offers the original end user purchaser of the enclosed Mobile Broadband Device the Product from a Vendor or an authorized supplier a personal nontransferable limited warranty that during the Warranty Period the Product will be free from defects in material and workmanship under normal use The Warranty Period shall be a period that expires one year from the original purchase date of the Product During the Warranty Period if Vendor determines that a Product is defective in material or workmanship Vendor will at its sole discretion repair or replace the Product with a new or rebuilt unit which unit may use refurbis
6. High Speed 2go Device User Manual 4G Mobile Broadband Device Comcast Contents 15 26 28 30 32 33 Welcome Tips Before Starting Windows OS Mac OS X Important Safety Information Regulatory Approvals Specifications Notifications Customer Limited Warranty Welcome Here s your new 4G Mobile Broadband device With the 4G Mobile Broadband device and High Speed 2go service you can connect to the nternet from virtually anywhere you work and play f you have not yet signed up for High Speed 2go please call 1 800 COMCAST 1 800 266 2278 or go to http www comcast com highspeed2go to establish service before installation comcast Package Contents This 4G Mobile Broadband device package contains the following components 4G Mobile Broadband Device Device User Manual Comcast Connection Manager Installation CD USB Extension Cable Note The USB extension cable can assist in improving connection strength as well as providing an alternative means of connecting your Mobile Broadband device to your USB port Minimum Requirements Hardware Software Windows Mac OS X USB one active port one active port Operating System Windows 7 Vista Mac OS X v10 5 and XP Service Pack 2 Mac OS X v10 6 SP2 or later Processor 1GHz 867 MHz Intel based Windows 7 Vista 300 MHz XP RAM 2GB Windows 7 512 MB 1 GB Vista 256 MB XP Hard Drive Space 100 MB 100 MB
7. If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or Regulatory Approvals continued more of the following measures e Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help The user is cautioned that changes or modifications not expressly approved by the manufacturer could void the user s authority to operate the equipment 29 30 Specifications Environmental Specifications Operating temperature 14 F 131 F 10 C 55 C Storage temperature 40 F 158 F 40 C 70 C Humidity 5 to 95 over operating temperature Mechanical Specifications Dimensions W D H 1 4 0 43 8 15 35 5 mm 11 mm 80 mm Weight 2 0 oz Battery Pack N A LED Yes 1 LED light Antenna Yes Omni direction vertical polarized O dBi peak gain Specifications continued Transmitter Specifications Type of Multiplexing TDD Normal Output Power 23 1 dBm TX Max Power 23 dBm Frequency Range 2 496 GHz 2 690 GHz Bandwidth 5 MHz 10 MHz Occupied Bandwidth 5
8. UT LIMITATION ANY WARRANTY OF TITLE INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE To obtain warranty Service for Products please call Comcast at 1 866 206 2182 toll free from anywhere in the continental United States to determine the location of the authorized service center nearest you and for the correct procedures for filing a warranty claim 35 36 comcast
9. ception problems unless caused by a defect in material or workmanship Products on which the original identification marks warranty stickers or serial numbers have been removed altered or rendered illegible or k Products designated by Vendor as beta site test samples experimental developmental reproduction sample incomplete or out of specification Products This limited warranty is not transferable to any third party including but not limited to any subsequent purchaser or owner of the Products Any transfer or resale of any of the Customer Limited Warranty continued Products will automatically terminate Vendor s warranty coverage of such Products This limited warranty is only valid in the United States and does not cover customer education instruction installation set up adjustments or signal reception problems VENDOR SPECIFICALLY DISCLAIMS LIABILITY FOR ANY AND ALL DIRECT INDIRECT SPECIAL GENERAL INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND OR NATURE DUE TO ANY CAUSE INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS OR ANTICIPATED PROFITS REPAIR REPLACEMENT OR REFUND AT VENDOR S OPTION AS PROVIDED FOR UNDER THIS LIMITED WARRANTY IS YOUR SOLE AND EXCLUSIVE REMEDY FOR BREACH OF THIS LIMITED WARRANT Y VENDOR MAKES NO OTHER WARRANTIES OF ANY KIND EXPRESS OR IMPLIED WITH RESPECT TO THE PRODUCTS AND THIS LIMITED WARRANTY IS EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES EXPRESS OR IMPLIED INCLUDING WITHO
10. hed parts of similar quality and functionality After the Warranty Period you are responsible for paying for all parts labor and shipping charges This limited warranty does not cover and is void with respect to 8 Products which have been improperly installed repaired operated maintained or modified b Products which have been subjected to misuse including using the Products with hardware which is electrically or mechanically incompatible with the Products abuse accident physical damage abnormal operation improper handling or storage neglect exposure to fire water or excessive moisture or dampness extreme changes in climate or temperature or environmental conditions not conforming to ZTE USA s specification or negligent use of the Products or use other than in a normal and customary manner 33 34 Customer Limited Warranty continued c Products which have been opened repaired serviced modified or altered by anyone other than Vendor or anyone not authorized by Vendor in writing d Products which have been damaged due to fire flood acts of third persons acts of God or other acts which are not Vendor s fault and which the Product is not specified to tolerate e normal wear and tear cosmetic damage and shipping damage f Products which have been operated outside of published maximum ratings g consumables h cost of installation removal or reinstallation of the Product i signal re
11. ithin the Comcast Connection Manager program folder on your laptop Mac OS X Troubleshooting continued 4 Explore Frequently Asked Questions on our Customer Central webpage at http customer comcast com highspeed2go If you continue to have issues with your Mobile Broadband device or Comcast Connection Manager please Contact Customer Care at 1 866 206 2182 25 26 Important Safety Information Because of the nature of wireless communications transmission and reception of data can never be guaranteed Data may be delayed corrupted i e have errors or be totally lost Although significant delays or losses of data are rare when wireless devices such as the 4G Mobile Broadband device are used in a normal manner they should not be used in situations where failure to transmit or receive data could result in damage of any kind to the user or any other party including but not limited to personal injury death or loss of property Comcast accepts no responsibility for damages of any kind resulting from delays or errors in data transmitted or received using the 4G Mobile Broadband device or for any failure of the 4G Mobile Broadband device to transmit or receive such data Before installing the device it is recommended that all applications be closed e Some electronic devices may be susceptible to electromagnetic interference Place the device away from devices such as TVs antennas radios and other electronic equi
12. l the software from the CD Browse to the CD drive of My Computer and double Click on the CD drive icon Then double click on the Setup exe icon to begin installation Click on Run in the File Download Security Warning box to launch the installation process Windows Install continued As your laptop automatically starts running the installation follow the on screen instructions WinZip Self Extractor Setup exe ES Comcast Connection Manager Setup Version 1 02 0035 0 Lema Cancel Unzipping WwudoNDIS al About Sample Screen Latest Version of the Comcast Connection Manager Will Display The InstallShield Wizard box displays Click Next to continue the installation process e Read the Service Agreement If you accept the terms click on accept the terms in the Service Agreement Click Next to continue the installation process If you do not accept the terms you will not be able to install the Comcast Connection Manager fig Comcast Connection Manager InstallShield Wizard ES Service Agreement Please read the folowing Service Agreement careful comcast Comcast High Speed 2Go Service Agreement CONTAINS ARBITRATION PROVISION Last revised June 9 2009 ABOUT THIS AGREEMENT OUR SERVICE AND YOUR RIGHTS a Laccept the terms in the Service Agreement 1do not accept the terms in the Service Agreement lt Back Next gt Loewe Installshield Sample Screen Lates
13. nager to make changes A Name John Smith Password gt Details Cni On Note After you enter the password a new Network connection box may appear Click Apply 22 Mac OS X Connect continued The COM will autom Mobile 4G network Comcast Auto Connecting to Comcast Mobile 4G AWS C Cancel Comcast Auto Connected to Comcast Mobile 4G ilii Disconnect atically connect to the Comcast 23 24 Mac OS X Troubleshooting 1 Go to Comcast Connection Manager Main Menu and click on Help The Help menu displays Comcast Connection File Edit Tools Window E seun CD 2 You can a Enter a topic next to Search and press Enter b Select Comcast Connection Manager Help and a window will appear see below On the left pane click on or to display Help topics in the right pane Or go to the upper right and enter a topic in the white space then press Enter TORE COREA VSS Introduction The Help system is designed to answer users questions on how to perform specific tasks and to explain the Comcast Connection Managers functions The menu system to the left allows users to browse help topics whila the Index and Search tabs provide other anisms to access available help topics If you need additional assistance contact Comcast support 3 You can also refer to the Comcast Connection Manager User Manual available w
14. nloads folder within Finder on your Mac e Upon launching a pop up box will open and state This package will run a program to determine if the software can be installed Click Continue to begin the installation process This package will run a program to determine if the software can be installed To keep your computer secure you should only run programs or install software from a trusted source If you re not sure about this software s source click Cancel to stop the program and the installation Cancel Continue 15 16 Mac OS X Install continued The Install CCM box displays Click Continue Welcome to the Comcast Connection Manager Installer You will be guided through the steps necessary to install this software Comcast e The Service Agreement displays Click Continue Software License Agreement Engish E pH Introduction CONTAINS ARBITRATION PROVISION Mac OS X Install continued e Select Read License to read Service Agreement optional Click Agree to accept licensing terms and allow installation to proceed An insta Comeast Connection Manager O OOO O To continue installing the software you must agree to the terms of thi ent Uc Click Agree to continue or click Disagree to cancel the installation n and quit the Installer Read License C Disagree Age _ e Click on the di
15. pment to avoid electromagnetic interference e This device may interfere with medical devices such as hearing aids and pacemakers Consult the manufacturer of any medical device before using this device e This device must only be used with accessories that have been approved by Comcast Unauthorized accessories may affect the device performance and or void the device warranty Important Safety Information continued Do not attempt to take apart this device as it does not contain user serviceable parts Any attempt to take apart this device will void the device warranty Do not expose this device to or immerse in any liquid Do not expose this device to direct sunlight or extreme temperatures as this may shorten the device lifespan e This device must be placed in a ventilated environment Do not place objects on top of this device as it may lead to overheating n order to comply with FCC RF exposure requirements the device should be installed so that a minimum separation distance of 5 mm is maintained between the device and antenna and all persons during normal operation Avoid contact with the antenna while the device is in use Do not operate the 4G Mobile Broadband device in any aircraft whether the aircraft is on the ground or in flight In aircraft the 4G Mobile Broadband device MUST BE POWERED OFF When operating the 4G Mobile Broadband device can transmit signals that could interfere with various onboard s
16. sk icon Then click Continue Select a Destination Select the disk where you want to install the Comcast Connection Manager software Macintosh HO comeast GoBack Continue 17 Mac OS X Install continued Click Install to accept the default installation location recommended Standard Install on Macintosh HD This will take 24 3 MB of space on your computer Click Install to perform a standard installation of is software on the disk Macintosh HD Comcast Change Install Location Customize _ GoBack install e You are prompted to enter your password if you did not set up a password on your laptop do not type an entry Click OK Installer requires that you type your password Name John Smith O Cancel OK 18 Mac OS X Install continued A warning states that your laptop will automatically restart upon completion of the installation If restarting your laptop is okay click Continue Installation otherwise you must select Cancel and install COM later rd re RET hones red must restart you etapa tape nat comcast Change Install Location Customize GoBack install e Please wait for the installation to finish ps insta Comeast Connection Manager Installing Comcast Connection Manager Registering updated components Comcast ining About 2 minutes
17. t version of the Service Agreement Will Display Windows Install continued Click Next in the Destination Folder box to accept the default destination installation folder recommended Or click on Change to browse to a different destination folder Then click Next Click Install to run the installation process anager InstallShield Wizard qum ad Ready to Install the Program The wizard is ready to begin installation comcast The Installing Comcast Connection Manager progress indicator displays iis Come nection Manager InstallShield Wizard Installing Comcast Connection Manager The program features you selected are being installed al Ky Windows Install continued Click Finish in the InstallShield Wizard Completed box to complete the installation It is recommended that you leave the following default settings checked Launch Comcast Connection Manager and Use this as my default Wi Fi management utility i Comcast Connection Manager InstallShield Wizard InstallShield Wizard Completed The Installshield Wizard has successfully installed Comcast Connection Manager Click Finish to exit the wizard 1f you have a Comcast data card please insert or connect comcast aca Launch Comcast Connection Manager I7 Use this as my default Wi Fi management utility Bst Finish Cancel e The Comcast Connection Manager launches automatically when installation is complete
18. ystems e The driver or operator of any vehicle should not operate the 4G Mobile Broadband device while in control of a vehicle Doing so will detract from the driver or operator s control and operation of that vehicle 27 28 Regulatory Approvals This equipment must be installed and operated in accordance with provided instructions and must not be co located or operating in conjunction with any other antenna or transmitter End users and installers must be provided with antenna installation instructions and transmitter operating conditions to satisfy RF exposure compliance SAR Value 0 854 W kg This device complies with Part 15 of the FCC Rules FCC ID Q78 ZTE TU25 Operation is subject to the following two conditions 1 This device may not cause harmful interference 2 This device must accept any interference received including interference that may cause undesired operation This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation
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