ITIC USER MANUAL
Contents
1. 1 10 2 10 3 10 4 10 5 10 6 10 7 10 8 10 9 10 1 16 1 8 1 4 1 3 3 8 1 2 2 3 3 4 OF A MILE OF A MILE OF A MILE OF A MILE OF A MILE OF A MILE OF A MILE OF A MILE OF A MILE OF A MILE OF A MILE OF A MILE OF A MILE OF A MILE OF A MILE OF A MILE OF A MILE MILE 0 10 0 20 0 30 0 40 0 50 0 60 0 70 0 80 0 90 110 220 0 25 0 33 660 0 5 0 66 0 75 1760 MILE MILE MILE MILE MILE MILE MILE MILE MILE YARDS YARDS MILE MILE YARDS MILE MILE MILE YARDS 028 1056 1584 2112 2640 3168 3696 4224 4752 330 660 1320 1760 1980 2640 3920 3960 0280 FEET FEET FEET FEET FEET FEET FEET FEET FEET FEET FEET FEET FEET FEET FEET FEET FEET FEET Click on the Chat Live icon at the top of any page to while you are processing your mark out NA requests X2. INTERNET TICKET PROCESSING oO a MAPPING VERSION TIC USER MANUAL When safety is on the line Your comprehensive guide for using ITIC to process Mark Out Requests on line ZW T UPDATED JULY 25th 2013 INTRODUCTION X Z INTERNET TICKET PROCESSING WELCOME USER Welcome to ITIC You will find a comprehensive step by step guide for processing your mark out requests online in the following pages We have included a detailed description of the innovative tools and features that have been added to this newly revised version of ITIC We have designed this manual to provide the knowledge required for the efficient submission of accurate ITIC mark out requests We ve packed a lot of information into these pages and have arranged it in a streamlined user friendly format It is loaded with visual examples and helpful hints We think it is best to read It from beginning to end before you start but the design also facilitates quick references to specific subject matter So what are you waiting for Let s get started And remember our skilled operators are here to help Assistance is available through the telephone e mail and our newest feature ITIC Live Help Chat That s right you can get live help while you are processing your mark out requests See page O3 for details An important word from the editor This document contains many color drawings actual screenshots and color coded information Fo
3. In the Street Search box the fields default with the information entered in the Location Information This information can be changed in order to search for different areas on the map Changing this information does NOT change the information in the Location Information fields it only changes your search criteria You may enter a single street with the city another intersection with the city or just the city itself If the new data entered is found it will be centered on the map If you are working on a street or road with State County or Hwy in the name and it has an alternate name use the alternate name to expedite the map search If you have a number in the street name hwy or county road search only the number FYI Changing the information in the Street Address Search box change the information k entered in the Location Information fields Make changes to Location Information fields separately SUBMIT A L MAP IT FINDING THE CORRECT LOCATION ON THE MAP Continued Search by Latitude Longitude ITIC will automatically search accurate coordinates provided on the ticket If you wish to do a manual Lat Lon search click the Lat Lon Search button J Enter the coordinates in the Lat Lng Search correct format The map will center the coordinates on the screen with a point if they are found within the county you have provided DMS Lat LngfGPS SPCS UTM NAD 27 NAD 83 oe
4. And FT in all directions of C L of intersection s And Extends from C L of M O street from FT LB of C L of To FT N s jofC Lof M O at mile marker extending FT oa and FT oa M O from mile marker to mile marker M O N S E W Of Intersection At Instructs the locator to mark out at a location in the specified compass direction from the intersection SUBMIT A Location Information Continued Create Zero No Address Marking Instructions Page One Page Two Page Three Page Four Page Fivel LOCATE INFO NOT ONLY AT INTERSECTIONS Fill in Footage Street s Direction s M O N of intersection at M O entire length of from C L of to C L of Including m intersection s And in all directions of C L of intersection s And Extends FT N JtromC L of M O street from FT N 4 JotC Lof To FT N ofCLof M O at mile marker extending M O from mile marker to mile marker M O Entire Length of From C L of to C L of Instructs the locator to mark out the entire length of a street from the centerline of one street to the centerline of another street Including ALL BOTH Intersection s Instructs the locator to include all or both intersections And __ FT IN YD in All Directions of C L of Intersection s Instructs the locator to continue marking out __ number of feet inches or yards in all directions from the centerline of the intersection s This may not exceed 500 feet And Extends FT IN YD From C
5. Extent of Work for Numbered Address If the dig location is at an address the Extent of Work for Numbered Address window will appear Create Address Marking Instructions to entire property with Address Posted Block amp Lot CURB Pje CUm t In Median Only C L of street to Begin Perimeter Radius of radius of Located behind CURE T Corner Lot Working on Both Streets Consecutive Addressing CONSECUTIVE ALL Curb Edge of Pavement Shoulder to Entire Property Instructs the locator to mark from the curb edge of pavement or shoulder whichever is selected in front of the address es and the entire property of the address es Curb Edge of Pavement Shoulder to Curb Edge of Pavement Shoulder Instructs the locator to mark the area between the curb edge of pavement or shoulders of the dig street in front of the address es provided C L of Street to FT IN YD Behind Curb Edge of Pavement Shoulder Informs the locator to mark out from the centerline of the street to __ number of feet inches or yards behind the curb edge of pavement or shoulder at the address es provided SUBMIT A Location Information Continued Curb Edge of Pavement Shoulder to FT IN YD Behind Curb Edge of Pavement Shoulder Instructs the locator to mark the location in front of the provided address es from the curb edge of pavement or shoulder to __ number of feet inches or yards behind t
6. Lot Posted fs Area Marked in White Areas Marked 0 Any Work Between F Exclusively nCurb to Curbs Y 7 Curb Any Work Within 50ft of RR Work Depth 4 FI CURB TO CURB CURB TO ENTIRE PROPERT Y Extent of Work Any Work Between Curbs Exclusively n Curb to Curb Use the drop down menu to indicate whether or Use the drop down menu to indicate not any excavation will take place in the street whether or not ALL excavation will take between curbs Select Y for yes or N for no place in the street between curbs Select Y for yes or N for no Any Work Within 50ft of RR Work Depth Use the drop down menu to indicate whether or Enter the maximum depth of the excavation in feet not any excavation will take place within SOft of the railroad Select Y for yes or N for no e FYI Indicates a required field You must fill out this field before completing the ticket SUBMIT A Location Information Continued Extent of Work The Extent of Work field will contain your description of the work area When you reach this field you will be presented with one of three possible Extent of Work pages depending on how you answered previous questions in the Location Information section This page will contain a checklist with a series of options for you to describe your worksite Activate all check boxes that apply to your worksite and leave all others inactive unchecked
7. 78 N 4 corner s of intersection s M O entire intersection to Markout Located At Intersection s Informs the locator mark outs will be at the listed intersection Markout Corners N S E W NE NW SE SW All Both The Corner s of Intersection s Instructs the locator to mark out their facilities at the specified corner s of the intersection s M O Entire Intersection to Instructs the locator to mark out the entire intersection to a specified point Page 4 After indicating where the excavation site is located you must check the appropriate boxes for the Area to be Marked section Curb Edge of Pavement Create Zero No Address Marking Instructions Shoulder to __ FT IN YD Behind N S E W All Both Page One Page Two Page Three Page Four Page Fivel AREA TO BE MARKED Select One or More Curb Edge of Pavement CURB behind N CURB Shoulder to CURB 4 Instructs the locator to mark their facilities from the curb edge of Perimeter of perimeter of d Radius CFT 1 Jof radius of pavement or shoulder X number Located behind N CURB of feet inches or yards behind the specified curb edge of pavement or shoulder CURB SUBMIT A Location Information Continued Curb Edge of Pavement Shoulder to Curb Edge of Pavement Shoulder Instructs the locator to mark out the area between the curb edge of pavement or shoulder of the dig street Create Zer
8. L of Instructs the locator to extend the mark outs __ number of feet inches or yards from the centerline of a street M O Street From __ FT IN YD N S E W of C L of Instructs the locator to mark out a street from __ number of feet inches or yards in a specified compass direction from the centerline of another street To __ FT IN YD N S E W of C L of Instructs the locator to continue to mark out to __ number of feet inches or yards in a specified compass direction from the centerline of another street M O At Mile Marker Extending __ FT IN YD N S E W and __ FT IN YD N S E W Instructs the locator to mark from a specific mile marker on Garden State Parkway NJ Turnpike or Atlantic City Expressway __ number of feet inches or yards in a specified compass direction M O From Mile Marker ___ to Mile Marker Instructs the locator to mark from one mile marker on Garden State Parkway NJ Turnpike or Atlantic City Expressway to another designated mile marker on the same highway SUBMIT A Location Information Continued If there is not an address to the dig location and the excavation will take place AT the intersection listed in the body of the ticket as well as AWAY from the intersection use the Both At Intersection and Away From Intersection section Create Zero No Address Marking Instructions Page One Page Twol Page Th ree Page Fou r Page Five LOCATE INFO BOTH AT INTE
9. SUBMIT A i MAP IT FINDING THE CORRECT LOCATION ON THE MAP Continued Manual Google Map Search If the location is not found automatically by ITIC you may choose to search Google Glick on the Google button to change the map view The Search Results drop down box will be replaced with a Google Search field The information in this field is copied from the Requested Location Click the search button to the right of this field to search the location on the Google map To search a different intersection remove the address street and intersecting street and leave the city Then enter the new intersection preceding the city in the format shown below 9000 PINE ST CAMDEN PINE ST at S BROADWAY CAMDEN Search Manual Google Map Search After the location is found you can select grids on the PEE Map It Google map PINE ST at BROADWAY CAMDEN See guidelines for selecting grids on the map on pg 32 SUBMIT A MAP IT Gontinued GRIDS Selecting Grids To map your excavation area you will need to select existing grids to encompass your entire worksite First choose the Select Grids tool located in the lower right corner of the map Then simply click on the area of your excavation The grid you have selected will be highlighted in green Continue to select surrounding grids until you are certain your excavation area is completely encompassed To unselect a grid simply click on it Single Grid Selected DEE
10. To edit or delete an existing profile select EDIT JOB PROFILE from the Profiles drop down Chat Live Create Job Profile al j Edit Job Profile NEW FENCE Edit Add or change any information as needed Remember Submit Click SUBMIT to save changes additions Create Job Profile Edit Job Profile NEW FENCE NEED HELP Click on the Chat Live icon at the top of any page to chat with an ITIC specialist while you are processing your mark out requests C Hours N Mon Fri 8a 5p Main Menu Help Chat Live D Qr IC New Jersey One Call Work Profile Information Profile Name H Excavation Information Type of Work Working For Company Click DELETE to delete the selected profile SUBMIT A MARK OUT REQUEST E STEP 2 Location Information County Choose the county in which all of the work will take place Complete a separate ticket if the work extends into another county Location Information County HUDSON FROM Address 85 Street Name ASTOR PL FROM Address Enter the number of the address where the work will take place If you are filing a ticket for work on multiple addresses enter the number of the FIRST beginning address in the address range If there is no physical address leave this field blank Street Name Enter the street name associated with the address If there is no address entire the name of the street
11. in which the digging will take place on or along Indicates a required field You must fill out this field before completing the ticket I x INTERNET TICKET PROCESSING City Place Enter the name of the city or place where the work is taking place The city MUST be the correct municipality for where the work is taking place Municipality JERSEY CITY TO Address 95 Ist Intersection CRESCENT AVE 2na Intersection TO Address If you are filing a ticket for work on multiple addresses enter the number of the LAST ending address in the address range Otherwise leave this field blank ADDRESS TIP Use keyword searches Start typing in the Street name ex car to generate a list of street name options oelect from the drop down lists whenever possible but only if correct Street Name CAR CARBON PL CARBON ST CARLTON AVE Community CARROL AVE SUBMIT A Location Information Continued 1st Intersection Enter the name of the street that intersects the dig street closest to where the work will take place This may not necessarily be a major intersection Be sure to enter a street name here gt Step2 A Location Information County HUDSON FROM Address 85 Street Name ASTOR FL Community Block Lot Area Marked in White Any Work Between Curbs Any Work Within 50ft of RR 2nd Intersection Enter the name of a second
12. street that intersects the dig street at the opposite end of the block The dig site should be located between the 1st and 2nd intersections This may not necessarily be a major intersection Municipality JERSEY CITY TO Address 95 Ist Intersection CRESCENT AVE 2nd Intersection Areas Marked 0 4 Exclusively nCurb to Curb 4 Work Depth FT CURB TO CURB CURB TO ENTIRE PROPERT Y Extent of Work Community Provide the local subdivision name or other community name Block Enter the block number of the worksite 9 C FYI Lot Enter the lot number of the worksite Posted Use the drop down menu to indicate whether or not the Lot amp Block information is posted at the worksite Select Y for yes N for no or UNK for unknown Indicates a required field You must fill out this field before completing the ticket SUBMIT A Location Information Continued Area Marked in White Areas Marked Use the drop down menu to indicate whether or not If you answered Y for Area Marked in White the excavation area has been pre marked in white enter how many separate areas are marked paint or flags Select Y for yes or N for no gt Step2 A Location Information County HUDSON Municipality JERSEY CITY TO Address FROM Address B5 95 E Ist Intersection Street Mame ASTOR PL CRESCENT AVE 2nd Intersection Community Block
13. the map as shown below Check the following to confirm the system has found the correct location e The street name is spelled correctly e The nearest intersecting street provided is the closest intersecting street to the jobsite e The city currently displayed is the same as the city provided e The Search Results drop down for multiple matching options Automatic Address Search SUBMIT A i MAP IT FINDING THE CORRECT LOCATION ON THE MAP Continued Automatic Intersection Search 44 eere eet mg If there is no address or the address was not found ITIC automatically performs an intersection search If the intersection is found ITIC will zoom in and display the intersection in the center of the map As shown below Check the following to confirm the system has found the correct location e The street names are spelled correctly e The nearest intersecting street provided is the closest intersecting street to the jobsite e The city currently displayed is the same as the city provided e The Search Results drop down for multiple matching options Automatic Intersection Search SUBMIT A MAP IT FINDING THE CORRECT LOCATION ON THE MAP Continued Manual Street Address Search The map will center in the county listed on the ticket Use the Street Search feature to manually search for the area Street Search Addr 35 Street BROAD ST Cross Street RECKLESS PL City Place RED BANK Ce
14. 7 DMS LAT LON DMS NAD27 SPCS STATE PLANE FEET NAD27 UTM METERS NAD83 DEC LAT LON DECIMAL Comments NAD83 DM GPS DD MM MMMMM NAD83 DMS LAT LON DMS NAD83 SPCS STATE PLANE FEET NAD83 UTM METERS Map Enter the Lat Lon coordinates in the Lat North and Lon East fields for each format type as follows e Decimal DD DDDDD E Map it Lat North 40 56000 Lon East 92 709722 CROWN ST at VICTORIA ST HOUS Degrees minutes and decimal minutes DD MM MMMM Lat North 38 34 885833 _ Lon East 92 12 474000 State Plane Coordinate Feet SPCS e Degrees minutes and seconds DD MM SS 3SS Lat North 1721245 57 Lon East 441728 68 Lat North 40 33 36 Lon East 92 42 35 e State Plane Coordinate Meters SPCS Lat North 524647 84 Lon East 462239 34 UTM should be entered as follows Zone will auto fill for certain format types Lat North 4469955 24 Lon East 5245 4 44 Do not use the BACK or FORWARD buttons of your web browser De FY Internet Explorer Firefox Safari etc Please use the buttons at the bottom of the form SUBMIT A A Brief Introduction In this section you will learn in detail how to use the mapping application to map out your entire area of excavation n New Jersey One Call participants do see the map The map amp X polygon are used to determine which participants will receive the ticket The map will automatically search by the address inters
15. Block amp Lot CURB v to CURB In Median Only C L of street to a v Begin FT Perimeter Radius of radius of Located behind CURB Corner Lot Working on Both Streets Consecutive Addressing CONSECUTIVE ALL Additional Location Information Additional Location Information This section is reserved for any additional marking instructions Please ONLY include information that cannot be selected with the other options SUBMIT A Location Information Continued 4 4 lt Extent of Work for Zero No Address several sections to this window You will first need to determine which of the following sections fit your work area then choose the corresponding page window Your options are NOT ONLY AT INTERSECTIONS Page 1 BOTH AT INTERSECTION AND AWAY FROM INTERSECTION Page 2 If there is no address associated with the worksite the Zero No Address window will appear There are INTERSECTION ONLY Page 3 If there is not an address to the dig location and excavation will NOT ONLY be at the listed intersection check one of the following selections in the Not Only At Intersections section Create Zero No Address Marking Instructions Page One Page Two Page Three Page Four Page Five LOCATE INFO NOT ONLY AT INTERSECTIONS Fill in Footage Street s Direction s M O of intersection at M O entire length of from C L of to C L of Including zzz intersection s
16. D er 250 COMMONWEALTH AVE at MIFFLIN ST TRENTON W A a USE PINE ST at SIBROADWAY CAMDEN Multiple Grids Selected 250 COMMONWEALTH AVE at MIFFLIN ST TRENTON PINE ST at S BROADWAY CAMDEN Sdarch data 2013 Google Terms of Use Report a map erro SUBMIT A MARK OUT REQUEST X INTERNET TICKET PROCESSING STEP 3 MAP IT GRIDS Continued Measuring to a specific point You can use the measure function to determine distances on the map Place the first point at the intersection then click to make points following the road to the end point Watch the Total Length indicator at the bottom of the map Once you have measured the appropriate distance click Select Grids and select grids to encom pass the entire worksite at that point If you find that the distance measured on the map is different than the distance you have entered in the Extent of Work correct the distance in the Extent of Work Using the Satellite Option to Verify the Location If you wish to see an aerial view of the site location click on the satellite view button after selecting your grids on the OCC or Google map The Satellite view can help you verify that the selected grids are large enough and have been placed in the correct location To make changes simply click on the grids you have selected to un select them and choose new grid s Map It Requested Location 30 VAN DYKE AVE at JERSEY AVE NEW BRUNSWICK oe B a Es
17. Front Rear Left Right of property In Street in front of Address Are the White Marks Labeled How are they labeled Additional Location Information If there is an address listed simply indicate where on the property the white marks are located by checking the appropriate boxes Create Zero No Address Marking Instructions Page One or Page Two and Page Three White Marks Located IFT E N S From C L of Intersection on N T3 Side s of Road From Curb And Extends s And White Marks Located And Extends s White Marks Located At Intersections s White Marks Corners N CHID N 4 Corner s of Intersection s Continue If there is no address listed on the ticket you will need to indicate where the white marks are located in relation to the intersection This procedure is very similar to entering marking instructions for a Zero No Address markout request pg 16 SUBMIT A Location Information Continued i I E Coord Type Lat North Lon East Zone _ These fields are used to enter Lat Lon coordinates and require a specific format to obtain accurate results This information is not required All necessary Location information is required if Lat Lon coordinates are entered Coord Type Zone Lat Morth Lon East Coord Type oelect the correct coordinate type from the drop down menu NAD27 DEC LAT LON DECIMAL Lat North NAD27 DM GPS DD MM MMMMM NAD2
18. LETED Please use the buttons at the bottom of the form SUBMIT A Excavation Information Type of Work Working For Phone amp Extension Use the drop down menu to choose a type of Enter the phone number for whom the work is work that best describes the purpose of your being done excavation Main Menu 4 Help Chat Live ro C New Jersey One Call Excavation Information Type of Work INSTALL FENCE Working for Phone 555 555 5555 Ext Working For Company GOODMAN INC Contact JOHN FARSON Address 1919 Street TOWER AVE City TULL State NJ Zip 12345 lt GO BACK CANCEL NEXT STEP gt Working For Company Mailing Address Enter the name of the individual or company Enter the mailing address of the company that you are doing the work for that you are doing the work for This will not necessarily be the address of the worksite Contact Enter the name of a contact person with the company that you are doing the work for Do not use the BACK or FORWARD buttons of your web browser A FY Internet Explorer Firefox Safari etc Please use the buttons at the bottom of the form PROFILES Profiles are used to auto fill specific fields with your routinely used information Utilizing the Profiles feature will enable ITIC to remember your information saving you time in the Mark Out Request process Profiles are located at the top of the second page of t
19. RSECTION AND AWAY FROM INTERSECTION M O begins at C L of intersection and extends M O located IN from CIL of intersection M O beai l ram C inter i M O begins N from C L of intersection and extends M O BEHIND located FT 4 BEHIND N 4 CURB extending and IN 4 CURB BEHIND N CURB BEHIND IN X CURB M O Begins at C L of Intersection and Extends Instructs the locator to start mark outs at the centerline of the intersection provided and will extend accordingly __ FT IN YD __ N S E W Instructs the locator to extend mark outs in number of feet inches or yards in the specified compass direction N S E W For __ FT IN YD On Instructs the locator to continue in the specified compass direction for __ number of feet inches or yards on the street listed __ N SE W to Instructs the locator to continue marking out their facilities in the specified compass direction to a specific point SUBMIT A Location Information Continued M O Located __ FT IN YD N S E W From C L of Intersection Instructs the locator to mark out at a location __ number of feet inches or yards in the specified compass direction from the centerline of the intersection M O Begins __ FT IN YD N S E W From C L of Intersection Instructs the locator to mark out their facilities starting at a point _ number of feet inches or yards in the specified compass direction from the centerl
20. Search Results found the requested address 1 4 D S 3 E a i F k rt gt Google ENT Ks PM imagery 2013 DagilaliGlobe USDA Farm Service Agency Tenma of Use Repora map error Place NEW BRUNSWICK CITY Highlight Select Grids Lat 40 478624 Segment Len Identify Measure Lon 74 464192 Total Len SUBMIT A i START DATE INFORMATION Ticket Type This field will default to ROUTINE Only 3 business day notice tickets can be processed via ITIC Step 4 Start Date Information Ticket Type ROUTINE E lt July 2013 August 2013 gt Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Work To Begin Date July 17 2013 at 02 15 M 17 18 19 20 Expire 09 12 2013 11 59 PM Beeren AT ETCS nu 9 uu mu E Work to Begin Date These fields will default to the minimum start date and time required by state law on Houtine tickets The three full working day notice period does not include the day the request is made so the start time will be 12 15am on the fourth business day This date and time may be modified but will not allow a start date time that is earlier than the three working day notice or later than a 10 working day notice Once you are satisfied that the polygon encompasses the entire excavation area and you have selected a start date time click Next Step SUSPENDING A TICKET Suspend At this point you may also elect to suspend the t
21. all org Then nl 811 or 800 272 1000 It s FREE and it s the LAW click the link labeled ITIC I CLICK HERE FOR 2073 DAMAGE PREVENTION SEMINARS INTRODUCING tre att new ete ems CLICK HERE TO GET STARTED On the next page click the ITIC Login button Know What s Below Call Before You Dig If you are digging in New Jersey and need to know This Will bring you to the what s below please review the following steps and follow the process to ensure a safe f excavation experience ITIC login screen terested in filing your locate requests online using ITIC CLICK E mc Welcome to ITIC a real time interactive tool for professional excavators ITIC is a FREE service Enter your email address and password then click Login If you have forgotten your password click Forget your Password and we will email it to you Click here to register for ITIC Click here to get an ITIC manual ITIC is a web based solution that gives you access to file locate requests from any location As fast as you type in your information is as fast as you can receive y productive and able to file locate requests in a timely man employee has the opportunity to take a training class from you are in control of mapping your own excavation area I IC N New Jersey One Call Live support is available during business hours only Please Message Center LO G j N Use the binoc
22. ection or Lat Lon provided once you have entered the required ticket information If the location is found it will be displayed in the center of the map Otherwise you may need to search manually for the correct area Once the correct area is found you will need to encompass the entire area of excavation by selecting grids on the map The area you select will determine the utilities to be notified THE MAP Search Results If ITIC finds one or more matches for your site the Hequested Location options will be listed here Click the drop down list to This field will auto fill the data entered view all options and select the correct location from Location Information Not seen in Google View of ITIC MAP 168 UNION ST at SACKETT ST JERSEY CITY found the requested address Street Address Search Lat Lon Search Use this button to manually search for a Use this button to manually search for Lat Lon coordinates specific address street intersection and or See page 30 for more details city See page 29 for more details FYI Changing the information in the Street Address Search box change the information A entered in the Location Information fields Make changes to Location Information fields separately SUBMIT A MAP IT THE MAP Continued View Change the image of the map to the OCC map view pictured Satellite view See page 33 for example or Google map view See page 31 for example Directional Bu
23. he curb edge of pavement or shoulder Curb Edge of Pavement Shoulder to FT IN YD Behind Opposite Curb Edge of Pavement Shoulder Instructs the locator to mark the location in front of the provided address es from the curb edge of pavement or shoulder to __ number of feet inches or yards behind the opposite curb edge of pavement or shoulder please note in order for this option to be selected there must be another box selected that indicates excavation will take place somewhere between the curb and the address that is provided Begin FT IN YD Behind Curb Edge of Pavement Shoulder And Extend __ FT IN YD Instructs the locator to begin marking at a point __ number of feet inches or yards behind the curb edge of pavement or shoulder of the dig address es and extend to __ number of feet inches or yards __ FT IN YD of Perimeter of Instructs the locator to mark out __ number of feet inches or yards in all directions from the perimeter of a building structure Create Address Marking Instructions to entire property with Address Posted Block amp Lot In Median Only C L of street to Perimeter Radius of radius of Located FT J behind f CURB oF Corner Lot Working on Both Streets Consecutive Addressing CONSECUTIVE ALL __ FT IN YD Radius of Pole Ped Other Instructs the locator to mark a radius of an object such as a pole pedestal stake or flag Note in order to use this opt
24. he mark out request form Main Menu Help Chat Live o Profiles wn Lis New Jersey One Call H Create Job Profile Click the profile drop down and select CREATE JOB PROFILE to create a profile fenu Help Chat Live o Profiles Create Job Profile Edit Job Profile ev One Call Main Menu Help Chat Live D Create a name or title for the Tic New Jersey One Call profile The title will appear in the profile drop down menu for selection Work Profile Information Profile Name You can create a profile for a specific type of work a Excavation Information a Bj 2 i Type of Work municipality Working For Company Location Information Municipality ALL FIELDS ARE OPTIONAL E CANCEL SUBMIT gt Glick SUBMIT when complete PROFILES PROFILES Continued INTERNET TICKET PROCESSING The title of the profile will appear in the drop down menu once you have submitted it The new profile can now be used when preparing a mark out request The fields on the mark out request form will auto fill with the information you entered for that specific profile when you choose it from the drop down list Main Menu Help ChatLive r9 CTI New Jersey One Call Excavation Information Type of Work INSTALL FENCE Working for Phone Ext Working For Company GOODMAN INC Contact Address Street City pelt Jj Edit amp Delete
25. icket Clicking SUSPEND gt Suspend will place the ticket in the suspend file where it will remain until the end of the current business day FYI Tickets sent to review after 8pm ET Monday Friday and all tickets received on weekends and X holidays will be processed as though it was received on the following business day SUBMIT A MARK OUT REQUEST X INTERNET TICKET PROCESSING UTILITY NOTIFICATION LIST SUBMITTING YOUR MARK OUT REQUEST After clicking Next Step you will be presented with the Utility Notification screen The list of utilities notified is based on the location where the excavation polygon is drawn If there are any utilities in the area that are not listed on the ticket you MUST notify them directly submit cancel or suspend the ticket by choosing one of the options at the bottom of the page If you choose Cancel the ticket will NOT be submitted and you will be returned to the ITIC main menu Clicking Go Back will return you to the location information and map page of the request Clicking Suspend will place the ticket in the suspend file where it will remain until the end of the current business day UTILITY NOTIFICATION SCREEN District Company City BAN VERIZON ENGLISHTOWN CNB CITY OF NEW BRUNSWICK WATER NEW BRUNSWICK NBT NORTH BRUNSWICK TOWNSHIP D P W NORTH BRUNSWICK MCI MCI CARY P29 PUBLIC SERVICE ELECTRIC amp GAS SOMERSET of Distric
26. ified compass direction from the curb edge of pavement or shoulder Extending __ FT IN YD N S E W Instructs the locator to mark out extending __ number of feet inches or yards in the specified compass direction Curb Edge of Pavement Shoulder to FT IN YD Behind Along At or Under N S E W All Both Curb Edge of Pavement Shoulder Instructs the locator to mark out from the curb edge of pavement or shoulder __ number of feet inches or yards behind along at or under the specified compass direction all or both curb edge of pavement or shoulder Create Zero No Address Marking Instructions Page One Page Two Page Three Page Four Page Five LOCATE INFO BOTH AT INTERSECTION AND AWAY FROM INTERSECTION M O begins at C L of intersection and extends M O located PFNTYY from C L of intersection M O begins PRTA from C L of intersection and extends M O BEHIND located FT BEHIND N j CURB IFTE NIS extending and PFRTTI CURB BEHIND LN CURB BEHIND N J_CURB SUBMIT A Location Information Continued If there is not an address to the dig location and the excavation will take place AT the intersection listed in the body of the ticket utilize the Intersection Only section Create Zero No Address Marking Instructions Page One Page Two Page Three Page Four Page Five LOCATE INFO INTERSECTION ONLY Markout located at intersection s Markout corners N_ N
27. ily be shared between several ITIC experts here s no need to explain a problem to several representatives if more than one ITIC expert assists you they can quickly familiarize themself with your situation by reviewing the conversation Easy Documentation With ITIC Live Help you can easily copy paste and save the session for later reference ITIC Live Help can even email a transcript of the conversation to you Education amp Training The more you correspond with our ITIC experts the better you will become at filing mark out requests online As your ITIC skills grow so will the number of your tickets that are released directly from review ITIC Live Help is available Monday through Friday from 8am 5pm If Live Help is not available you may leave a message and an ITIC expert will respond as soon as possible Celebrating 30 years of service ONE CALL CONCEPTS When safety is on the line d y ITIC LIVE HELP Live Help Powered By Crafty Synta ONE CALL CONCEPTS ONE CALL CONCEPTS p Welcome to ITIC Live Help Please Enter your name below in order to begin Name John Doe Question Can you tell me how to set up multiple ITIC accounts for my company SEND LOGGING IN TO ITIC X Z INTERNET TICKET PROCESSING READY First navigate to the New Jersey One Call home page Dig Safely Know What s Below and Call Before You Dig www nj1 c
28. ine of a the intersection And Extends __ FT IN YD N S E W Instructs the locator to extend __ number of feet inches or yards in the specified compass direction from the starting point Create Zero No Address Marking Instructions Page One Page Two Page Th ree Page Fou r Page Five LOCATE INFO BOTH AT INTERSECTION AND AWAY FROM INTERSECTION M O begins at C L of intersection and extends M O located M O begins and extends M O BEHIND located FT BEHIND N _ CURB extending IN e and N CURB extending BEHIND BEHIND M O Behind Along At or Under Located Instructs the locator to mark out behind along at or under the specified object such as a boardwalk trail etc __ FT IN YD Behind Along At or Under N S E W Curb Edge of Pavement Shoulder Instructs the locator to mark out __ number of feet inches or yards behind along at or under the object listed in the previous option going in the specified compass direction from the curb edge of pavement or shoulder Extending __ FT IN YD N S E W instructs the locator to mark out extending __ number of feet inches or yards in the specified compass direction SUBMIT A Location Information Continued And __ FT IN YD Behind Along At or Under N S E W Curb Edge of Pavement Shoulder Instructs the locator to continue marking out _ number of feet inches or yards behind along at or under the spec
29. ion you must provide information as to the specific location of the object see below Located __ FT IN YD Behind Curb Edge of Pavement Shoulder Informs the locator of the location of the object in relation to the curb edge of pavement or shoulder Used in conjunction with the previous option FT IN YD Radius of Ped Other see above Pole SUBMIT A Location Information Continued Corner Lot Working on Both Streets Informs the locator that the worksite is on a corner lot and the marking instructions apply to both streets Consecutive Addressing This option will appear when multiple addresses are listed on the ticket This is used to specify which of the addresses located between the FROM Address and TO Address will need mark outs Choose one of the following e Consecutive All indicates ALL addresses located between the FROM Address and TO Address need to be marked out e Consecutive Even indicates all EVEN addresses located between the FROM Address and TO Address need to be marked out e Consecutive Odd indicates all ODD addresses located between the FROM Address and TO Address need to be marked out e Side By Side indicates the addresses listed in the FROM Address and TO Address are side by side adjacent One building indicates the addresses listed in the FROM Address and TO Address are one building Create Address Marking Instructions CURB to entire property with Address Posted
30. irement Activate pop ups by clicking on the field titles Fax number for the excavator if available Utilities may respond using this fax number Index Back Forward Close The ITIC system will not allow you to enter special characters such as O SUBMIT A MARK OUT REQUEST Nic i Phone Number and Ext These fields will auto fill with the Contact information associated with your login Enter YOUR first and last AAG ind the ITIC user entering the information Glick the Main Menu icon at the BXNMSRuu top of the page then click the M ain Menu Edit Account button to update h your main phone number Main Menu Help ChatLive O New Jersey One Call ITIC USER INFORMATION Phone 414 259 1047 Ext Contact Name EDDIE DEAN EXCAVATOR INFORMATION Excavator Phone 555 555 5555 Ext Excavator TOREN BROTHERS EXCAVATING Cell Phone 555 555 5566 Address 19 Street ODD LANE City TULL State Zip 01234 Excavator Email briancasey occinc com Fax 955 555 5544 EXCAVATOR INFORMATION This section will auto fill with your company information To update your company information click the Main Menu icon at the top of the page then click the Edit Account button to make changes IMPORTANT Do not use the BACK or FORWARD buttons of your web browser FYI Internet Explorer Firefox Safari etc Any information already entered will be DE
31. o No Address Marking Instructions Page One Page Two Page Three Page Four Page Fivel AREA TO BE MARKED Select One or More CURB behind N CURB A Y to CURB In Median Only Perimeter of perimeter of Radius of radius of Perimeter __ FT IN YD Perimeter of Instructs the locator to mark __ number of feet inches or yards in all directions from the perimeter of a building structure Radius __ FT IN YD Radius of Instructs the locator to mark a radius of __ number of feet inches or yards of an object Such as a pole pedestal stake or flag Located __ FT IN YD N S E W All Both of Curb Edge of Pavement Shoulder Informs the locator of the number of feet inches or yards the dig site is located from of the specified curb edge of pavement or shoulder This section is reserved for any additional marking instructions Please ONLY include information that cannot be selected with the other options Create Zero No Address Marking Instructions Page One Page Two Page Three Page Four Page Fivel Additional Location Information Continue SUBMIT A INTERNET TICKET PROCESSING Location Information Continued lt lt White Marks If the area is marked in white you will need to indicate where the white marks are located in relation to the address or intersection and if the white marks are labeled Create Address Marking Instructions Area s marked in white located
32. planation of the issue involved and assigns an Incomplete Task ID Number when returning a ticket Click the Incomplete Main Menu Help Chat Live 2 Task button at the FIC New Jersey One Call ITIC Main Menu h screen pg O5 Enter the Incomplete Task Enter the number Identifier Number Click Search to open the ticket Heview the comments from the center before making any changes to the ticket Verify all of the information on the ticket Do NOT change information that does not need to be changed and remember to remove all Void notes from the ticket Click Next Step once you are satisfied the information is correct NOTE The Incomplete Task process will be repeated until the ticket is submitted free of identifiable errors POST SUBMITTING A MARK OUT REQUEST s INTERNET TICKET PROCESSING VIEW A TICKET Log into ITIC and click View a Ticket on the ITIC Main Menu Enter the ticket number in the Message Number field or the tracking number in the Tracking Number field then click the Search button You will only be able to view tickets that were submitted by your company Main Menu Help Chat Live o Q7 IC New Jersey One Call View A Ticket Message Number OR Tracking Number Clicking on Cancel will take you back to the ITIC Main Menu G fs XE foa T PE Mi d Aes i n 3 Md mo A AM a B i KS AY ae and MEASUREMENTS
33. r best results we recommend that this document be printed in COLOR N Celebrating 30 years of service men N ONE CALL CONCEPTS ON When safety is on the line ON CONTENTS INTRODUCTION TABLE OF CONTENTS LIVE CHAT READY GET SET GO ITIC USER INFORMATION EXCAVATOR INFORMATION STEP 1 Excavation Information PROFILES STEP 2 Location Information STEP 3 MAP IT THE MAP FINDING THE CORRECT LOCATION ON THE MAP GRIDS STEP 4 Start Date Information UTILITY NOTIFICATION LIST SUBMITTING MARK OUT REQUEST INCOMPLETE TASK VIEW A TICKET DISTANCES AND MEASUREMENTS Celebrating 30 years of service ONE CALL CONCEPTS When safety is on the line LIVE CHAT X INTERNET TICKET PROCESSING T INTRODUCING ITIC LIVE HELP Keep getting an Incomplete Ticket notice Need help setting up multiple accounts Having difficulties describing your work area ITIC Live Help is here for you ITIC Live Help is an interactive chat program created to assist ITIC users in real time ITIC Live Help has many benefits Here are a few Speed amp Accessibility Access ITIC Live Help from the same ITIC page used to file the mark out request so you get help the moment you most need it Our ITIC experts will assist you immediately while you continue work ing on your mark out request Many users prefer ITIC Live Help to waiting for a return call or email Reduced Repetition ITIC Live Help is in a simple text format which can eas
34. ts 5 You must notify any other underground facility operators directly If you are ready to submit your ITIC mark out request click the Next Step button on the bottom of the screen ATTENTION F n The call center will send you a confirmation copy of your completed mark out request Please note that it is your responsibility to verify that ALL information is accurate upon the receipt of a completed request There is a link located on confirmation email Click this link and view the map one more time to ensure the entire excavation area is included within the polygon drawn If you find any errors call 800 272 1000 to correct the ticket If a ticket you have submitted for review lacks required information or contains errors we will send you an email The email will contain additional instructions on how to correct your ticket It includes an incomplete task identifier to help you find your unfinished ticket See the Incomplete Task Section pg 36 If you do not receive a copy of the completed mark out request it is your responsibility to re submit the re quest No excavation should take place until you receive a copy of the completed mark out request and ALL utilities have nn An Incomplete Task is used to resubmit incomplete voided tickets online without retyping the information The call center provides an ex
35. tton Click the directional button in the direction you would like the map to move You can also grab and move the map by holding down the left mouse button JERSEY CITY JERSEY CITY CITY in UNKNOWN Zoom In amp Out Bar Zoom in for more detail by clicking on the plus sign or by dragging the marker up on the bar Zoom out for an increased overall view by clicking on the minus sign or by dragging the marker down on the bar You can also zoom in and out by using the middle rolling button on your mouse when your mouse point is on the Din amp LEWS r J dl Tir Trew am Lr T Li Bn y map Select Grids Identify Measure Use this function to select grids on the Use this function to identify roads Use this function to measure map and create an excavation polygon highways rivers creeks etc on the the distance between points around your dig site map that may not show a name The on the map Using this tool name will appear in the bottom section regularly ensures proper of the map next to Highlight Zooming coverage of excavation in on the map makes more areas and confirms names visible distances along roads SUBMIT A MAP IT Gontinued FINDING THE CORRECT LOCATION ON THE MAP Automatic Address Search CC i i If the system finds an exact match for the address provided single address only ITIC will zoom in and display the location in the center of
36. ular or Google buttons found at the top right hand side of the map to help find your site location Password Forget your Password By logging in agree to the Terms and Conditions NA FYI By logging in you agree to the Terms and Conditions You can read g 4 ve full text by clicking the Terms and Conditions link SUBMIT A MARK OUT REQUEST The ITIC Main Menu appears upon login GET SET In this section you will learn Om Ic New Jersey One Call to prepare ROUTINE mark out requests Use the Buttons Below to Navigate Through The ITIC Application gl Edit Account Submit a Mark Out Reques GO Click Submit a Mark Out Request Incomplete Task NJ ITIC Manual gl Submit a Mark Out Request Main Menu Help Chat Live 2 Cr IC New Jersey One Call ITIC USER INFORMATION NEED HELP Click on the Chat Live icon at the top of any page to chat with an ITIC operator while you are processing your mark out requests Q Hours ad Mon Fri 8a 5p Phones 414 259 1047 Contact Name EDDIE DEAN EXCAVATOR INFORMATION Excavator Phone 555 555 5555 Ext Excavator TOREN BROTHERS EXCAVATING Cell Phone 555 555 5566 Adaress 19 Street ODD LANE City State NJ Y ip 01234 Excavator Email briancasey occinc com 555 555 5544 Untitled Help on Contact Fax Phone Each field has a pop up help box listing the field definition requ
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