Axxess II Users Manual
Contents
1. 14 Changing the Ringer Volume uoce enn eds S RI rna 15 Changing the Key Tone 15 Locking or Unlocking 16 Integrating Other Equipment Using the Iridium Network for Data 17 Connecting Equipment for Data 5 17 Placing Data Calls s u dixo re RA Y Cu maq 17 Using Axxess With Other Electronics 18 Troubleshooting Your Phone System How Do I Reset Handset 19 What if the Main Dialing Screen Displays But Can t Place Calls 19 Why Does Contact Product Support Display 19 What Happens if All Channels Are 2 19 Appendix International Direct Dial Prefixes and Country 5 21 Congratulations Congratulations on purchasing the AirCell Axxess Satcom system the most advanced capable and user friendly system flying We re proud to add you to the thousands of satisfied AirCell customers around the globe We wish you many years of productive and efficient airborne communications Your new Axxess system offers a host of exceptional features many of which were previously unavailable in an airborne telephone system Easy to use graphical menus Call conferencing Advanced noise cancellation Headset and earbud compatibility Internal phone books Award2. Axxess Users Manual Cell Axxess II Satcom System Users Manual AirCell Part Number D12058 Revision A April 2006 Browse www aircell com for online manuals with the latest revisions Important Telephone Numbers AirCell Customer Service AIR1 2471 Toll free or 1 303 379 0278 AirCell Customer Service Hours of Operation Monday through Friday 0730 7 30 am to 1700 5 00 pm USA Mountain Time Aircraft Numbers Aircraft Registration Aircraft Make amp Model Aircraft Serial Number Aircraft Phone Numbers Iridium Phone Number 1 Iridium Phone Number 2 Iridium Phone Number 3 Optional Iridium Phone Number 4 Optional Inmarsat Phone Number Optional Satcom Direct Number Optional Aircraft Fax Number Optional Identifying Telephone Extensions Record the extension numbers and locations on your aircraft Extension Extension Location Location Extension Location Location Extension Extension Location Location Axxess Configuration Data Port Location ii Welcome Congratulations T dade SCR E Ge ipa e C 1 AirCell Axxess and the Iridium Satellite Network 1 Calling Emergency and Toll Free Numbers 1 Calling with Operator or Directory Assistance 1 Learning About the Handset 2 Getting Started Turning soa ics ated e CEU O
3. Changing the Ear Piece Volume You can change the ear piece volume during a call or whenever the handset is out of the cradle Increase or decrease the volume by pressing the G or D keys The maximum setting is five bars Extension X Changing the Ringer Volume You can change the ringer volume during a call or whenever the handset is out of the cradle Increase or decrease the volume by pressing and then pressing 1 Next press the Q or D keys Extension XA Press STO to save Setup Menu Press FCN 4 The screen indicates the volume level The maximum setting is five bars At the lowest setting the ringer is turned off Changing the Key Tone Volume You can change the key tone the sound the keys make when pressed volume during a call or whenever the handset is out of the cradle Increase or decrease the volume by pressing 3 and then 2 Next press the G or 2 keys Extension XX The screen indicates the volume level The maximum setting is five bars At the lowest setting the ringer is turned off 15 Suizi euosJaqd Locking or Unlocking Handsets You can lock or unlock handsets to prevent unauthorized use How to lock a handset 1 Press C and then press 5 2 At the LOCK HANDSET prompt press to lock the handset from use and display a confirmation Or press to cancel Extension XX Press STO to lock handset Press END to cancel To unlock a handset 1 Press 7 and then
4. Code Direct dialed calls to an AirCell Axxess phone are billed by long distance providers as international calls Since rates vary greatly check rates before making calls Or use two stage dialing which may be more cost effective Some long distance providers do not recognize the 8816 Iridium Country Code Two stage dialing does recognize the Iridium Country Code In the procedures 00 represents the International Direct Dial IDD access code prefix of the country you are calling from In many countries the IDD code is 00 See the Appendix for a list of International Direct Dial IDD access code prefixes as well as Country Codes For a more current list refer to Internet sites such as www iridium com customer Muting or Unmuting Calls To mute the handset s microphone press and then press 6 While the handset is muted you can hear other callers but they cannot hear you While muted the screen displays MICROPHONE MUTE To unmute the handset s microphone press 3 and then press 6 again Extension XX Putting Calls on Hold To put the current call on hold press the key Press again to reconnect the call While on hold the screen displays Call Holding Transferring Calls You can transfer calls to another extension Calls can be transferred an unlimited number of times until either party ends the call How to transfer a call 1 Put the call on hold by pressing 2 Dial
5. Using your software initiate a data call 3 While connecting watch the call progress on the computer monitor Watch for the message that indicates a connection 4 Test the connection by opening a simple Web site with your browser For example browse www google com Note If you cannot connect check your hardware connections software settings and dialing information If problems persist contact AirCell Customer Support 17 1 l 8017202008290 100594 18 Safety Information For the safe and efficient use of your AirCell Axxess telephone please note the following information Your AirCell Axxess phone is a mobile transmitter and receiver When using your phone the antenna mounted on the outside of the aircraft transmits and receives radio frequency RF energy Using Axxess With Other Electronics Most modern electronic equipment including personal medical devices pacemakers hearing aids etc or equipment in hospitals and cars are shielded from RF energy However RF energy from radio telephones may affect some electronic equipment How Do I Reset a Handset If a handset becomes inoperative first try pressing the key If that doesn t solve the problem reset the phone s circuit breaker What if the Main Dialing Screen Displays But I Can t Place Calls If you see the Main Dialing Screen but can t place calls you get a fast busy signal when attempting to dial it m
6. press 5 2 Press the unlocking code 333 then press 3 3 If you make an error start over by pressing EN Note If a handset is locked when a call comes in you must unlock the handset to answer the phone 16 Using the Iridium Network for Data Calls Data calls are limited to the 2 4 Kbps bandwidth of the Iridium Network which was originally designed for less demanding voice service For best results with data calls we recommend the Direct Internet 2 0 service from Iridium This new service uses dedicated servers plus data compression techniques that result in faster data transfer rates Direct Internet 2 0 requires a compatible computer serial cable an available Iridium transceiver channel and the installation of free software For more information visit www iridium com Connecting Equipment for Data Calls Your AirCell Axxess system provides you with two data channels which use the Iridium Network Because voice calls generally use Channel 1 we recommend that you connect data equipment to Channel 2 This maintains greater availability of Channel 2 for general use Connect a PC data device using a standard RS 232 serial computer cable Note that only one data device can be connected per channel so be sure to promptly disconnect any unneeded devices Placing Data Calls Your Axxess system lets you place e mail and Internet data calls How to place a data call 1 Connect the computer to your Axxess system 2
7. the other extension number such as 81 or 82 and press 3 When the other party answers press and then 8 to transfer call Note If the extension does not answer press again to reconnect with the call that is on hold 8050 Using Phones as an Intercom Two or more AirCell handsets can be used as an intercom Just pick up a handset dial 8X for example dial 81 82 and so on then press Note You can use a maximum of three handsets per channel at the same time for intercom conferencing The maximum is two for conferencing with a ground caller Making a Conference Call The person answering a call can make a 3 way conference call How to make a conference call 1 Put the call on hold by pressing The screen displays Call Holding 2 Dial the 3rd party you want to add You can either dial another extension or dial another telephone number 3 Press ED The screen displays Conference Waiting and the number to third party 4 If the third person answers the call press and then press 3 This reconnects with the call on hold and makes a 3 way call The screen displays Call In Progress 10 Using Your Personal Phone Book You can store and recall up to 99 frequently called phone numbers You also have the option of storing a name that identifies each stored number How to store a phone number in your phone book 1 4 5 Enter the phone number in one of the following form
8. 2 00 MICRONESIA 691 014 MIDWAY ISL 808 00 MOLDOVA 373 8 10 MONACO 377 00 MONGOLIA 976 00 MONTSERRAT 664 014 MOROCCO 212 00 MOZAMBIQUE 258 00 MYANMAR 95 0 NAMIBIA 264 09 NAURU 674 115 NEPAL 977 00 NETHERLANDS 31 00 NETH ANTILLES 599 00 Country IDD Location Code Prefix SRI LANKA 94 00 SUDAN 249 00 SURINAME 597 00 SWAZILAND 268 00 SWEDEN 46 009 SWITZERLAND 41 00 SYRIA 963 00 TAIWAN 886 002 TAJIKISTAN 7 8 10 TANZANIA 255 00 THAILAND 66 001 TINIAN ISL 670 014 TOGO 228 00 TOKELAU 690 00 TONGA ISL 676 00 TRINIDAD amp TOBAGO 868 014 TUNISIA 216 00 TURKEY 90 00 TURKMENISTAN 993 8 10 TURKS amp CAICOS ISL 649 014 TUVALU 688 00 UGANDA 256 00 UKRAINE 380 8 10 UNITED ARAB EMIRATES 971 00 UNITED KINGDOM 44 00 USA 1 014 US VIRGIN ISL 1 01 URUGUAY 598 00 UZBEKISTAN 7 8 10 VANUATU 678 00 VATICAN CITY 376 00 VENEZUELA 58 00 VIETNAM 84 00 WAKE ISL 808 00 WALLIS amp FUTUNA ISL 681 19 WESTERN SAMOA 685 0 967 00 YUGOSLAVIA 381 99 ZAMBIA 260 00 ZIMBABWE 263 00 Notes USA Canada Dial 1 Code Phone Number Elsewhere Dial IDD 1 Code Phone Number Dial 95 to dial USA Canada Caribbean country code not needed Wait for a second tone at this stage Countr
9. AHAMAS 242 001 BAHRAIN 973 0 BANGLADESH 880 00 BARBADOS 246 011 BARBUDA 268 011 BELARUS 375 8 10 BELGIUM 32 00 BELIZE 501 00 BENIN 229 00 BERMUDA 441 011 BHUTAN 975 00 BOLIVIA 591 00 BOSNIA amp HERZOGOVINA 387 00 BOTSWANA 267 00 BRAZIL 55 00 BRITISH VIRGIN ISL 284 011 BRUNEI 673 00 BULGARIA 359 00 BURKINA FASO 226 00 Country IDD Location Code Prefix BURMA MYANMAR 95 0 BURUNDI 257 90 CAMBODIA 855 00 CAMEROON 237 00 CANADA 1 011 CAPE VERDE ISL 238 0 CAYMAN ISL 345 011 CENTRAL AFRICAN REPUBLIC 236 19 CHAD 235 15 CHATHAM ISL N ZEAL 64 00 CHILE 56 00 CHINA PRC 86 00 CHRISTMAS ISL 672 00 COCOS KEELING ISL 61 0011 COLOMBIA 57 90 COMOROS 269 10 CONGO 242 00 CONGO DEM REP OF 243 00 Former ZAIRE COOK ISL 682 00 COSTA RICA 506 00 CROATIA 385 00 CUBA 53 119 CUBA Guantanamo Bay 5399 00 CYPRUS 357 00 CZECH REPUBLIC 420 00 DENMARK 45 00 DIEGO GARCIA 246 00 DJIBOUTI 253 00 DOMINICA 767 011 DOMINICAN REPUBLIC 809 011 EASTER ISL 56 00 ECUADOR 593 00 EGYPT 20 00 EL SALVADOR 503 0 EQUATORIAL GUINEA 240 00 2l xipuaddy Sune18ojug Suizijeuosraq 8150 8 IWM SUAU 22 Country IDD Location Code Prefix E
10. R wee ae E 3 Starting from the Main Dialing Screen 3 Using the Function 4 Learning About FUNCHONS aea eh 4 Selecting Choices 24 02 0446 ves a9 Veoh Ed xd Ga 4 Using Your Phone System Placing Calls from the 5 Placing Calls to Another Iridium 5 Redialine Calls vdd aud iniecto RC RI cie acre des 6 Calling Stared Phone eere RR ae nes 6 Receiving Calls vese sss eee ews sees 6 Picking Up Calls Ds eos i wu ved du daos ea dt Ede 6 ENGINE Calls au aspe tno ses FRE EET teh Yan pause pls 6 Placing Calls to the Aircraft from the Ground 7 Learning About 2 32 nasce oy ab E Cad dee 8 Muting or Unmuting Calls e reb OSEE d ws 9 Puting Callen s vs sss eA EE EX 9 Transferring Callas isses EN Re PONE IES BS 9 Using Phones as an Intercom 10 Making Conference 10 Personalizing Your Phone System Using Your Personal Phone 11 Using One Touch Speed Dialing 13 iii Learning About Entering Characters sese rrr RE Eh 14 Changing the Ear
11. RITREA 291 00 ESTONIA 372 8 00 ETHIOPIA 251 00 FAEROE ISL 298 009 FALKLAND ISL 500 0 FIJI ISL 679 05 FINLAND 358 00 990 994 999 FRANCE 33 00 FRENCH ANTILLES 596 00 FRENCH GUIANA 594 00 FRENCH POLYNESIA 689 00 GABON 241 00 GAMBIA 220 00 GEORGIA 995 8 10 GERMANY 49 00 GHANA 233 00 GIBRALTAR 350 00 GREECE 30 00 GREENLAND 299 009 GRENADA 473 011 GUADELOUPE 590 00 GUAM 671 011 GUANTANAMO BAY 5399 00 GUATEMALA 502 00 GUINEA BISSAU 245 00 GUINEA PRP 224 00 GUYANA 592 001 HAITI 509 00 HONDURAS 504 00 HONG KONG 852 001 HUNGARY 36 00 ICELAND 354 00 INDIA 91 00 INDONESIA 62 100 108 IRAN 98 00 IRAQ 964 00 IRELAND 353 00 IRIDIUM NETWORK 8816 00 ISRAEL 972 Calling Israel BEZEQLTD 00 may be illegal GOLDEN LINES 012 in certain locations BARAK LTD 013 BEZEQ LTD 014 ITALY 39 00 IVORY COAST 225 00 Country IDD Location Code Prefix JAMAICA 876 011 JAPAN 81 001 JORDAN 962 00 KAZAKHSTAN 7 8 10 KENYA 254 000 KIRIBATI 686 00 KOREA NORTH 850 00 KOREA SOUTH 82 001 KUWAIT 965 00 KYRGYZ REPUBLIC 996 8 10 LAOS 856 14 LATVIA 371 00 LEBANON 961 00 LESOTHO 266 00 LIBERIA 231 00 LIBYA 218 00 LIECHTENSTEIN 41 00 LITHUANIA 370 8 10 LUXEMBOURG 352 00 MACAU 853 00 MACEDONIA 389 00 Former YUGOSLAV REPUB MADAGASCAR 261 16 MALAWI 265 101 MALAYSIA 60 00 MALDIVES 960 00 MALI REPUBLIC 223 00 MALTA 356 00 MARSHALL ISL 692 00 MARTINIQUE 596 00 MAURITANIA 222 00 MAURITIUS 230 00 MAYOTTE ISL 269 10 MEXICO 5
12. ats 9 1 Area Code Number 9 Country Code Number Press to store the number At the Specify a location prompt press 4 to use the next open memory location At the Enter name prompt enter up to seven characters then press Or to leave the name blank simply press At the Stored prompt press to save your entry How to edit a number stored in your phone book 1 2 Press twice to display your phone book Scroll through the saved numbers list by pressing Q or p then press to edit the selected entry At The New Number prompt press to backspace enter your corrected number then press to continue At The New Name prompt press to backspace enter your corrected name then press to continue At the New Location prompt press to resave the existing location At the CHANGE prompt press to confirm all the changes and finish editing Su71 euos1 q How to dial a number stored in your phone book 1 Press twice to display your phone book 2 Scroll through the saved numbers list by pressing G or D 3 Press to call the selected number Chicago Office Main How to clear a phone number from your phone book 1 Press twice to display your phone book 2 Scroll through the saved numbers list by pressing G or 2 3 Press to delete the selected entry 4 At the Clear prompt press to confirm the deletion of the number from your phone book Extension XX Chicago Off
13. ber e International Calls Dial 9 Setup Menu Press Country Code Number 805 2 While Axxess is connecting your call the number dialed flashes on screen and the message Dialing displays 3 When your call connects successfully the screen displays Call in Progress Note You may hear up to five beeps in the 10 12 seconds while your call Press HLD to hold is being connected to end call Placing Calls to Another Iridium Phone 3 To place a call from one Iridium phone to another dial 9 8816 XXX XXXXX other subscriber s Iridium Phone Number Redialing Calls To automatically redial the last number called press ED and then D The last number is redialed Calling Stored Phone Numbers You can quickly call phone numbers stored in your personal phone book or stored as speed dialing numbers For details on these two features see the section on Personalizing Your Phone System Receiving Calls When your telephone rings pick up the handset and press the key to answer the phone Picking Up Calls You can pick up calls that are ringing on another extension To pick up a call press and then 9 Ending Calls Always press the key to end your current call Placing Calls to the Aircraft from the Ground Placing a call to an AirCell Axxess equipped aircraft via the Iridium Network is quick and easy You can use direct dialing or two stage dialing Two Stage Dialing to the A
14. eans the handset has registered itself with the onboard PBX but the Iridium system is unavailable The system could be busy sending a fax placing another call it may be unable to see the sky or it may simply be unable to register on the Iridium Network Why Does Contact Product Support Display This means that the handset cannot register with the PBX Contact AirCell Customer Service or your installing dealer for product support What Happens if All Channels Are Full If you try to place a call when all channels are full you get a fast busy signal Simply wait until an outgoing channel becomes available and then try your call again 19 sjugjuo 035 SUISA pau duizi euosJaq juneJSoju Q xipueddy Sugoouse qnoag 20 International Direct Dial Prefixes and Country Codes To make a call dial IDD Prefix Country Code Phone Number Note At International Direct Dial Prefix access code wait for second tone Country IDD Location Code Prefix AFGHANISTAN 93 00 ALBANIA 355 00 ALGERIA 213 00 AMERICAN SAMOA 684 00 ANDORRA 376 00 ANGOLA 244 00 ANGUILLA 264 011 ANTARCTICA 672 ANTIGUA 268 011 ARGENTINA 54 00 ARMENIA 374 8 10 ARUBA 297 00 ASCENSION ISL 247 01 AUSTRALIA 61 0011 AUSTRIA 43 00 AZERBAIJAN 994 8 10 B
15. ice Main 12 Using One Touch Speed Dialing For speed dialing you can use two special keys lt gt and amp Store one frequently called number such as your home or main office number for each of the keys How to store a speed dialing phone number 1 Enter the phone number in one of the following formats 9 1 Area Code Number 9 Country Code Number 2 Press to store the number S amp 3 At the Specify a location prompt press the or key to store the number at that location 4 At the Enter name prompt do not enter any characters Simply press to store your entry Note Once a speed dialing number is entered at a or p location it can be changed but it cannot be deleted How to call a stored speed dialing phone number 1 Press EN lt gt amp 2 Press one of the two speed dialing keys or 13 l Suizi euosJaqd 4 Learning About Entering Characters Use the same basic techniques when entering characters for your phone book or one touch speed dialing You can enter alphabetic or numeric characters using the phone s keypad To enter characters use the multi press procedure common to personal cell phones For example To enter the number 2 press the 2 key once To enter the letter a press the 2 key twice To enter the letter b press the 2 key three times press To S ace over a character and select a new character
16. ircraft from the Ground Two stage dialing may be the most cost effective method of calling an AirCell Axxess equipped aircraft Using this method the calling party is charged by their long distance provider for a call to Tempe Arizona USA for the call s duration The called party in the aircraft is charged AirCell per minute charges from the time the call connects in Tempe until the call is ended How to use two stage dialing 1 Dial the Iridium Call Routing Center From USA Canada Dial 1 480 768 2500 From outside USA Canada Dial 00 IDD access code prefix 1 USA Country Code 480 768 2500 2 When prompted dial 8816 Iridium Country Code XXX XXXXX Iridium Phone Number you are calling The call is routed to the aircraft If registered on the network the phone will ring in 4 6 seconds Direct Dialing the Aircraft from the Ground When direct dialing an Iridium equipped aircraft there may be a pause of up to 25 seconds as the system completes your call How to use direct dialing e USA Canada Dial 011 IDD 8816 Iridium Country Code XXX XXXXX Iridium Phone Number Outside USA Canada Dial 00 IDD access code prefix 8816 Iridium Country Code XXX XXXXX Iridium Phone Number you are calling Suis Learning About Calling All calls using the Iridium Satellite Network are considered international calls When calling Iridium equipped aircraft always use the 8816 Iridium Country
17. phone s display Once the Main Dialing Screen with instructions appears you can use the phone Setup Menu Press FCN 4 Starting from the Main Dialing Screen The Main Dialing Screen below displays when power is on and you can use the phone All instructions in this manual start from this screen Setup Menu Press FCN 4 U9 U07 Suns Suis 3212108294 8 5 xipuoddy Using the Function Key Press the handset s Q key to access your phone s additional menus and advanced functions You will do this frequently so memorize this key Once you press this key additional menu choices become available You can select one of the menu choices shown below Learning About Functions FCN 0 Change Handset Unlock Code FCN 1 Change Handset Ringer Volume FCN 2 Change Key Tone Volume FCN 3 3 Way Conference Calling FCN 5 Lock Handset FCN 6 Mute or Unmute Microphone FCN 8 Transfer a Call Selecting Menu Choices How to select a menu choice 1 Highlight the choice by using the Q or D keys to navigate 2 Apply your choice by pressing 33 Chicago Office Main Placing Calls from the Aircraft The Main Dialing Screen displays the calling instructions How to place a call 1 From the Main Dialing Screen dial the Extension XX desired number then press 3 e USA Canada Dial 9 1 Area Code Num
18. winning AirCell product support AirCell Axxess and the Iridium Satellite Network The Axxess telephone works with the Iridium Satellite Network of 66 Low Earth Orbit LEO satellites and operates in the frequency range of 1616 MHz to 1625 5 MHz Calling Emergency and Toll Free Numbers The Iridium Satellite Network System for aeronautical use does not currently support Emergency 91 1 calls Toll free numbers such as 800 877 and 888 numbers may not work for Iridium or international calls Calling with Operator or Directory Assistance The Iridium Network does not support operator assisted calling or Directory Assistance gun 8011 duizi puos1oq 39 u Suec junoousa qnoJT lt xipuaddy Learning About the Handset Note these important areas of your handset Displays the telephone number being dialed or the system status Displays additional options Accesses additional menus amp features Enters numbers amp characters Recalls Puts call on hold Connects headphones 12 13 14 Shows handset s extension number Scrolls up amp turns volume up Scrolls down amp turns volume down Dials speed dialing numbers Clears deletes characters Connects call Disconnects call Turning Power On Your Axxess phone system has power anytime the aircraft s main avionics power switch is on During initial power up the Welcome to AirCell Axxess Screen appears in the
19. y IDD Location Code Prefix NEVIS 869 011 NEW CALEDONIA 687 00 NEW ZEALAND 64 00 NICARAGUA 505 00 NIGER 227 00 NIGERIA 234 009 NIUE 683 00 NORFOLK ISL 672 00 NORTH KOREA 850 00 NORWAY 47 00 OMAN 968 00 PAKISTAN 92 00 PALAU 680 00 PANAMA 507 0 PAPUA NEW GUINEA 675 05 PARAGUAY 595 00 PERU 51 00 PHILIPPINES 63 00 POLAND 48 0 0 PORTUGAL 351 00 PUERTO RICO 787 1 QATAR 974 0 REUNION ISL 262 00 ROMANIA 40 00 ROTA ISL 670 011 RUSSIA 7 8 10 RWANDA 250 00 ST HELENA 290 01 ST KITTS NEVIS 869 011 ST LUCIA 758 011 ST PIERRE amp MIQUELON 508 00 ST VINCENT amp GRENADINES 809 011 SAIPAN ISL 670 011 SAN MARINO 378 00 SAO TOM amp PRINCIPE 239 00 SAUDI ARABIA 966 00 SENEGAL 221 00 SERBIA 381 00 SEYCHELLES ISL 248 00 SIERRA LEONE 232 00 SINGAPORE 65 001 SLOVAK REPUBLIC 421 00 SLOVENIA 386 00 SOLOMON ISL 677 00 SOMALIA 252 19 SOUTH AFRICA 27 09 091 SOUTH KOREA 82 001 SPAIN 34 07 23 xipuaddy Sunoousejqnoig Sune18oju Suizijeuosraq SUSA IWM UNUO 24 2006 AirCell Inc All rights reserved AirCell and AirCell Axxess are trademarks of AirCell Inc All other named third party products and services are either trademarks or registered trademarks of their respective owners irCell www AirCell com 1172 Century Drive Suite 280 Louisville CO 80027 USA 1 303 379 0278 rt Number D12058 April 2006
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