TELALASKA NETWORK MANAGEMENT POLICY
Contents
1. last for a significant period Degradation of Service Less than optimal performance of Internet services This may appear to you as slow response on web sites and e mail or distorted or frozen video Nominal Bandwidth The bandwidth of the service package you purchase This is your maximum allowed bandwidth Terms of Service and Network Management Practices The bandwidth you purchase your service package or nominal bandwidth is the MAXIMUM bandwidth available to you Unless you have purchased a Dedicated Bandwidth service that specifically guarantees a fixed bandwidth such as a T 1 circuit it is not a guaranteed bandwidth TelAlaska will make its best effort to transmit your data in a timely fashion however TelAlaska does not guarantee you that you will be able to use your entire nominal bandwidth at any given time This is referred to as best effort service TelAlaska strives to make your total nominal bandwidth available for you to use within our network TelAlaska cannot control bandwidth available congestion or service quality on those parts of the Internet beyond our network When other customers use our network you may not be able to use your maximum nominal bandwidth because all customers share total bandwidth capacity at some points on our network and on the Internet If the bandwidth demand of all customers at that network location exceeds the bandwidth capacity provided you may not be able to use your entire nomina2. TELALASKA NETWORK MANAGEMENT POLICY In this document the terms you and your refer to customers of TelAlaska s Internet Access Service The terms we and our refer to TelAlaska and TelAlaska s Internet Access Service Definitions Service Internet access purchased from TelAlaska This includes connectivity from your equipment at your premises to the Internet equipment at TelAlaska s office connection of TelAlaska s equipment to the Internet and TelAlaska s equipment that is used to route and manage your traffic to and from the Internet and to provide you with services such as e mail web surfing file transfer Internet video and others Bandwidth The amount of data per second This may be thought of as the pipe that carries Internet traffic Bandwiath capacity is the amount of bandwidth that we or another network provider makes available for your use such as the amount of data that can be sent over a wire or fiber optic system Bandwidth demand is the amount of bandwidth that a customer wants to use Congestion A situation where the total bandwidth demand in bits of information per second on a component of the Internet including on any part of our network exceeds the bandwidth capacity of that component to such an extent that traffic flow and service experiences degradation Congestion is usually of a transitory nature however in some cases such as an extremely popular website it may
3. e will ensure that all customers have a fair share of access to the network It will identify which customer accounts are using the greatest amounts of bandwidth and their Internet traffic will be temporarily managed up to 72 hours Customers will still be able to do anything they want to online but they could experience things like longer times to download or upload files surfing the Web may seem somewhat slower or playing games online may seem somewhat sluggish The technique does not manage congestion based on the online activities protocols or applications a customer uses it only focuses on the heaviest weekly users to mitigate the periods of congestion It is important to note that the effect of this technique is temporary and it has nothing to do with a customer s aggregate monthly data usage Rather it is dynamic and based on prevailing network conditions as well as a customer s data usage over a very recent period of time The technique is protocol agnostic which means that the system does not manage congestion based on the applications being used by customers It is also content neutral so it does not depend on the type of content that is generating traffic congestion Said another way customer traffic is congestion Page 2 of 4 TELALASKA NETWORK MANAGEMENT POLICY 1 managed not based on the applications or content being used but based on current network conditions and recent amounts of data transferred by users Wit
4. eo The Best Effort internet access service offerings above may be suitable for real time applications if the customer has purchased adequate bandwidth for that service Disruption during times of congestion if any which you experience will be minimized if you purchase adequate bandwidth for the services you wish to use However since there are occasionally conditions of extreme congestion at various points in the Internet including TelAlaska s network unless you have purchased a Dedicated Bandwidth service that specifically guarantees a fixed bandwidth such as a T 1 circuit TelAlaska does not guarantee that your service will never be degraded Note that bandwidth requirements will differ by real time application For example video such as that offered by various services such as YouTube may require somewhat less total bandwidth than entertainment quality streaming video Bandwidth requirements may also differ among providers Privacy of Customer Information TelAlaska inspects packets of data you send or receive over our network to allow us to route and where applicable prioritize data We inspect only the packet headers which tell us where to send your data and the type of data it is i e web surf video file transfer etc TelAlaska does not examine the content of your data i e the data which you send or receive such as the messages from and to e mail addresses of your e mail which web sites you visit the sources of your video
5. es and threats on the Internet All Internet service providers need to manage their networks If TelAlaska didn t manage our network our customers would be subject to the negative effects of spam viruses security attacks network congestion and other risks and degradations of the service By engaging in reasonable and responsible network management TelAlaska Inc can deliver the best possible terrestrial and satellite based broadband Internet experience to all of its customers TelAlaska uses various tools and techniques to manage its network deliver its service and ensure compliance with the TelAlaska Networks Acceptable Use Policy These tools and techniques are dynamic like the network and its usage can and do change frequently For example these network management activities may include identifying spam and preventing its delivery to customer email accounts detecting malicious Internet traffic and preventing the distribution of viruses or other harmful code or content and using other tools and techniques that TelAlaska may be required to implement in order to meet its goal of delivering the best possible broadband Internet experience to all of its customers We will provide updates here and in other appropriate locations if we make important or significant changes to our network management techniques The current congestion management technique works as follows If a certain area of the network nears a state of congestion the techniqu
6. es the latest industry best practices to maintain integrity and security of its network This may include security protections that interfere with some types of customer traffic TelAlaska provides a level of protection for your computers from spam viruses and other malicious or unwanted items While TelAlaska strives to provide the best protection possible for your computer we make no guarantees that we can prevent all malicious or unwanted items from accessing your computer It is the customers responsibility to protect their computers and other devices from unwanted or harmful items It is very strongly recommended that you provide your own virus and Page 3 of 4 TELALASKA NETWORK MANAGEMENT POLICY i malware protection spam filtering and firewall software solutions are available on the TelAlaska website There are additional considerations regarding Internet security related to TelAlaska s Internet access service See our TelAlaska Networks Acceptable Use Policy Services TelAlaska Offers Detailed information on TelAlaska Internet access services and pricing in your community may be found at http Awww telalaska com The bandwidths listed are the maximum bandwidth of the service You will not be provided additional bandwidth above what you purchased even for short periods of time You are not permitted to burst traffic above your purchased bandwidth Use of TelAlaska s Services for Real Time Applications such as Streaming Vid
7. h this technique most customers will notice no change in their Internet experience The goal of congestion management is to enable all users to have access to a fair share of the network at peak times when congestion occasionally occurs Congestion management focuses on the consumption activity of individual customer accounts that are using a disproportionate amount of bandwidth As a result and based on our experience with this technique we have determined that the large majority of customers are not affected by it In fact based on our experience we find that on average less than one percent of our High Speed Internet customers are affected by the approach Our experience also shows that when our systems apply the congestion management technique to an individual users account it is usually only in effect for a very brief period of time Based on our operational experience TelAlaska has determined that congestion management is required 24 hours a day to ensure the best possible Internet customer experience TelAlaska monitors how user traffic is affected by our policies and will make the adjustments reasonably necessary to ensure that our Internet customers have a high quality online experience TelAlaska also routinely evaluates its overall network performance and periodically enhances its network by adding capacity to address congestion and other performance issues TelAlaska will not implement network management if degradation of service is ca
8. l bandwidth All services other than Dedicated Bandwidth services are shared services used by many customers We size our Internet services by the bandwidth of all our customers including your service based on best of breed engineering practices Service is provided equally to all customers and every customer s data has an equal chance to be served Page 1 of 4 TELALASKA NETWORK MANAGEMENT POLICY NNN TelAlaska may block any service protocol source or destination that TelAlaska determines to be illegal or a threat to life property or national security or if ordered to block or otherwise modify your data by law enforcement agencies TelAlaska is committed to providing the best online experience possible for all of its customers The company uses reasonable network management practices that are consistent with industry standards TelAlaska manages its network with one goal to deliver the best possible terrestrial and satellite based broadband Internet experience to all of its customers High speed bandwidth and network resources are not unlimited Managing the network is essential to promote the use and enjoyment of the Internet by all of our customers We use reasonable network management practices that are consistent with industry standards We also try to use tools and technologies that are minimally intrusive Just as the Internet continues to change and evolve so too will our network management practices to address the challeng
9. or the contents of files you send or receive TelAlaska does not store your data or sell or reveal it to any third parties TelAlaska may provide any of your data both on an active real time basis and stored data such as your billing records to law enforcement under appropriate legal orders if law enforcement requests your information in matters dealing with illegal acts or a threat to life property or national security Contact Us If you have questions or comments regarding our network management policies or practices please contact TelAlaska NetWorks customer service In Anchorage at 907 563 2116 Outside of Anchorage at 888 478 3127 and outside Alaska at 907 563 2060 or customerservice telalaska com Technical support can be contacted at 888 570 1792 or support arctic net or visit our Technical Support Site Page 4 of 4
10. used by congestion on portions of the Internet outside of TelAlaska s network Devices amp Software that may be Attached to TelAlaska s Internet Access Service There are no restrictions on types of devices you may connect to TelAlaska s network other than that they must be approved by the Federal Communications Commission FCC for use in the US telecommunications network You may not connect any equipment to TelAlaska s network that is not approved by the FCC Most commercially available equipment such as modems routers and PCs are approved All equipment approved by the FCC will have a label stating that it is approved and what the type of the approval is This information is also found in the user s manual or printed instructions that are provided with the equipment and may be found online at the manufacturer s website You should read this label whenever you buy any equipment you wish to connect to TelAlaska s network TelAlaska s Internet access service is designed to function with accepted industry standard interface software such as provided by Microsoft Apple and others If you use a type of software not widely used in the worldwide Internet you may experience some problems with compatibility between your software and TelAlaska s Internet access service It is the customer s responsibility to assure that their software and operating interfaces conform to industry accepted specifications Network Security TelAlaska us
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