User`s Manual - Promise Technology, Inc.
Contents
1. Section 3 n ing your computer s hardware configuration appears c CD ROM disk install boot from the CD ROM disk and press the F6 key when the message Setup is inspecting your com puter s hardware configuration appears O When the Welcome to Setup window is generated press Enter In the Setup Method dialog box press Enter to confirm Express Setup Press S to configure an additional adapter Select Other and then insert the Ultra66 Driver diskette for Windows NT 4 0 or the Windows 3 51 Ultra Drivers diskette for Windows NT 3 51 see Windows NT on page 11 for more details into drive A Q Specify A and then press Enter Follow the normal installation procedure Installing Drivers with Existing Windows NT 3 51 Hard drives should not be connected to the Ultra66 controller card before performing the following proce dure The Ultra66 drivers must be loaded on the system hard drive running under the existing hard drive con troller before any hard drives are connected to the Ultra66 controller card See Hard Drive Installation on page 4 for more details Q In Program Manager double click on Windows NT Setup in the Main group In Windows NT Setup select Options and then choose Add Remove SCSI Adapters In SCSI Adapter Setup press Add O In Select SCSI Adapter Option select Other requires a d2. User s Manual ROMISE TECHNOLOGY INC Ultra66 Copyright Copyright by Promise Technology Inc Promise 1999 No part of this manual may be reproduced or transmitted in any form without the expressed written permission of Promise Promise is not liable for any errors contained herein or incidental or con sequential damages in connection with furnishing this material The published information in the manual is subject to change without notice Promise reserves the right to make changes in the product design layout and driver revisions without notification to its users Trademarks All trademarks are the property of their respective holders Important Data Protection Information Back up all data before installing Ultra66 Promise is not responsible for any loss of data resulting from the use of this or any other Promise prod uct PROMISE TECHNOLOGY INC Table of Contents ntrod ction see x RT AC RE ankr OH REA 1 Featur s Mr 1 Section 1 Getting Started 0 2 0 200 000 2 Unpacking Ultra66 24 22st Gad Seas beae as 2 Section 2 Hardware Installation 4 Controller Card Installation 4 Hard Drive Installation 4 4 utm RR Section 3 Software Installation 6 BOS Lente ee Re ee eee hee eee ees 6 Windows OX x qaae heehee xaO N ead 6 Windows NI 2 a uela Roth EOS Kos Re Se RGA 11 Section 4 BIOS Upgrade 4 522 e 14 Appendix A Troubleshoo
3. tem and press the F6 key when the message Setup is inspecting your computer s hardware configuration appears Problem While booting Windows NT during a CD ROM disk install see Installing Drivers During Windows NT 3 51 4 0 Installation on page 11 the message No Hard Drives Found appears Solution The F key was not pressed at the appropriate time Reboot the sys tem and press the F6 key when the message Setup is inspecting your computer s hardware configuration appears Problem System contains corrupted data and or experiences intermittent lock ups Solution System CPU may be overclocked Ultra66 does not support overclock ing Also be sure that the PCI bus clock is set to 33MHz i PROMISE TECHNOLOGY INC Appendix B Contacting Technical Support Promise Technical Support provides several support options for Promise users to access information and acquire updates We encourage you to use one of our electronic services which provide the latest product information for the most effi cient service and support If you decide to contact us please have the following information available product model and serial number BIOS and driver version numbers description of problem system configuration including motherboard type CPU type hard drive model s IDE drives devices and other controllers Technical Support Services E mail support support promis
4. when asked if you want to restart your computer Be sure to eject the diskette from drive A Driver Confirmation To confirm that the driver has been properly loaded choose Settings from the Start menu Choose Control Panel and then double click on the System icon Choose the Device Manager tab and then click the in front of SCSI controllers Promise Technology Inc ULTRA66 IDE controller should appear Windows NT If you re installing Ultra66 under Windows NT 3 51 create a floppy disk titled Windows NT 3 51 Ultra66 Drivers Copy the following files onto the root directory of the diskette TXTSETUP OEM and OEMSETUP INF from the NT351 directory of the Ultra66 Driver diskette and ULTRA66 SYS and DISK1 from the root directory of the Ultra6 Driver diskette When prompted for drivers during the installa tion of Windows 3 51 insert this diskette in drive A Under Windows 4 0 insert the Ultra6 Driver diskette in drive A when prompted for the drivers Installing Drivers During Windows NT 3 51 4 0 Installation Start the system installation by booting from the Windows NT disk a Floppy install boot the system with the Windows NT installa tion diskettes b Floppyless install boot from floppy and type WINNT B After files have been copied the system will reboot On the reboot press the F6 key when the message Setup is inspect Y PROMISE TECHNOLOGY INC
5. appears insert the Ultra6 Driver diskette in drive A and then choose OK When the Install Driver dialog box appears select Promise Technology Inc ULTRA66 Controller and then press OK When the Select SCSI Adapter Option dialog box appears press Install After a successful installation the SCSI Adapter Setup box will show that the Promise Technology Inc ULTRA66 Controller driver has been installed Power off your system and then attach the hard drives see Hard Drive Installation on page 4 for more details to the Ultra66 con troller card iz PROMISE TECHNOLOGY INC Section 3 PROMISE TECHNOLOGY INC Section 4 BIOS Upgrade The following instructions detail the steps that need to be taken in order to upgrade the BIOS of your Ultra66 controller card BIOS Basic Input Output System con trols the booting operation of the Ultra If you receive information regarding an update for the Ultra66 BIOS from the Promise website or technical support down load the update and then follow these instructions to install the update Before updating the Ultra6 BIOS you can save the old BIOS by choosing option 1 in the main menu Backup Current ROM BIOS to File see step 6 below Type D the path and file name where you wish to save the old BIOS i e AOLDBIOS BIN O Create a bootable floppy and copy the files PTIFLASH EXE and ULBIOS BI
6. 6 hard drive to the Ultra6 controller card you must pur chase another 80 wire 40 pin cable The colored edge of the cable s indicates pin 1 see Figure 1 1 and the blue cable connector must be attached to the Ultra66 connector Problem Determining hard drive performance Solution During the Ultra6 BIOS the maximum transfer rate timing of the hard drive s connected to the Ultra66 controller card will be displayed next to the model name of the hard drive Example DO QUANTUM FIRE BALL CR8 4A LBA 8056MB ULTRA DMA A DO identifies drive O master drive on the primary IDE port on the Ultra 6 controller card QUANTUM FIREBALL CR8 4A represents the model name number LBA signifies that the drive size is being translated so that the system can make use of the drive s full capacity 8056MB represents the PROMISE i5 TECHNOLOGY INC Appendix A drive s capacity ULTRA DMA 4 identifies the maximum transfer rate Slower transfer rates include ULTRA DMA 0 1 or 2 DMA 0 1 2 or 3 PIO 0 1 2 3 or 4 To make full use of the performance enhancements of Ultra66 use only Ultra DMA 3 or Ultra DMA 4 drives Problem While booting Windows NT during a floppyless install see Installing Drivers During Windows NT 3 51 4 0 Installation on page 11 the mes sage Inaccessible Boot Device appears Solution The F6 key was not pressed at the appropriate time Reboot the sys
7. N to the floppy The file PTIFLASH EXE is a command promptonly pro gram a bootable floppy must be used to run the program O At the AN prompt type PTIFLASH The main menu should be generated n the main menu choose option 2 UpdateBIOS From File O In the pop up dialog box that appears enter the path and name of the BIOS file you wish to update to i e A NULBIOS BIN If after typing in the path and file name while trying to update the BIOS you receive the message This file is not found make sure yov ve entered the correct path and file name The utility will then update the Ultra6 BIOS and an Update Success message will appear O Restart the system When the Ultra6 BIOS appears make sure that the BIOS version is the new version 14 PROMISE TECHNOLOGY INC Appendix A Troubleshooting Problem The following warning appears in the Ultra6 BIOS WARNING BECAUSE OF 40 CONDUCTOR CABLE S USED Dx WOULD BE DOWN TO ULTRA33 MODE PLEASE USE 80 CONDUCTOR CABLE S IF ULTRA66 WANTED Solution A 40 wire 40 pin IDE cable is being used with an Ultra ATA 66 capable hard drive in the Ultra66 hard drive setup To access Ultra6 timing and take advantage of the full capabilities of your Ultra ATA 66 hard drive you must use an 80 wire 40 pin IDE cable One 80 wire 40 pin cable is included with the Ultra6 package if you wish to connect a second Ultra ATA 6
8. aimer of Other Warranties This warranty covers only parts and labor and excludes coverage on software items as expressly set forth above Except as expressly set forth above Promise disclaims any warranties expressed or implied by statute or otherwise regarding the product including without limita tion any warranties for fitness for any purpose quality merchantability non infringement or otherwise Promise makes no warranty or representation concern ing the suitability of any product for use with any other item The end user assumes full responsibility for selecting products and for ensuring that the products selected are compatible and appropriate for use with other goods with which they will be used Promise does not warrant that any product is free from errors or that it will inter face without problems with the computer system It is the end user s responsibility to back up or otherwise save important data before installing any product and continue to back up important data regularly i8 PROMISE TECHNOLOGY INC Appendix C Promise s sole responsibility with respect to any product is to do one of the follow ing a replace the product with a conforming unit of the same or superior product b repair the product Promise shall not be liable for the cost of procuring substitute goods services lost profits unrealized savings equipment damage costs of recovering reprogram ming or reproducing of programs
9. cables man uals diskettes etc with a copy of your proof of purchase to Promise Technology Inc Customer Service Dept Attn RMA 1460 Koll Circle San Jose CA 95112 You must follow the following packaging guidelines for returning products Use the original shipping carton and packaging Include a summary of the product s problem s Write an attention line on the box with the RMA number Include a copy of proof of purchase You are responsible for the cost of insurance and shipment on the product to Promise Note that damage incurred due to improper transportation or packaging is not covered under the above warranty When repairing returned product s Promise may replace defective parts with new or reconditioned parts or replace the entire unit with a new or reconditioned unit In the event of a replacement the replacement unit will be under warranty for the remainder of the original two 2 year period or 30 days whichever is longer Promise will pay for standard return shipping charges only You will be required to pay for any additional shipping options such as express shipping Your Responsibilities You are responsible for determining whether the product is appropriate for your a PROMISE TECHNOLOGY INC Appendix D use and will interface with your equipment without dysfunction or damage You are also responsible for backing up your data before installing any product and for regularly back
10. ction 1 IDE connectors LED connector J1 Figure 1 1 Ultra66 controller card Figure 1 2 Typical Ultra66 controller card installation PROMISE 3 TECHNOLOGY INC Section 2 Hardware Installation Installing the Ultra6 controller card in a system is a simple process The card fits into any available 32 bit PCI slot on the system s motherboard see Figure 1 2 Controller Card Installation Q Remove the cover of your system O Remove the inside slot cover of an available 32 bit PCI slot on the motherboard Install the Ultra66 controller card into the open slot see Figure 1 2 O Attach your system case s 2 or 4 pin LED cable to the LED connec tor on the Ultra controller card see Figure 1 1 Make sure that pin 1 on the connector is aligned with pin 1 of the cable Fasten the controller card bracket to the system case see Figure 1 2 Hard Drive Installation If you re installing Ultra6 into a system with an existing Windows NT operating system do not connect any hard drives to the Ultra66 con troller before installing the driver software Drives attached to the Ultra66 controller card cannot boot Windows NT without driver support Configure the jumpers of the hard drives you re preparing to install with Ultra6 with the proper master slave settings You may need to refer to your hard drive s manual for more information O Install the hard drives in the proper hard drive bays of you
11. d will appear informing you that it has found a PCI Mass Storage Controller Insert the Ultra6 6 Driver diskette in drive A O Click on Next Windows will inform you that it has found the Promise Technology Inc Ultra IDE Controller Click on Finish and when prompted to insert the Ultra66 Driver diskette click on OK O If a message informing you that the file ULTRA66 MPD cannot be found go to the Copy files from text box and type A V Choose Yes when asked whether you want to start your comput er Be sure to remove the diskette from drive A Windows 98 After installing the Ultra66 controller card and configuring the hard drives see Hardware Installation on page 4 power up the system and boot Windows O The Add New Hardware Wizard will appear informing you that it has found a PCI Mass Storage Controller Click on Next and from the generated list box choose Search for a better driver than the one your device is using now O Click on Next and from the generated choices choose Specify a location Type A V in the text box that appears Insert the Ultra66 Driver diskette in drive A Click on Next A message informing you that Windows has found Promise Technology Inc Ultra66 IDE Controller should appear Click on Next and then on Finish PROMISE TECHNOLOGY INC Section 3 O Choose Yes
12. e com http www promise com ftp ttp promise com for tech support documents drivers utilities etc PromiseOnline 24 hour FaxBack 408 452 9160 document service call from FAX phone headset Technical support 408 452 1180 telephone 7 30 a m 5 30 p m PST Technical support 408 425 9163 fax Attention Technical Support CompuServe GO Promise Promise Technology Attention Technical Support Mahig aadress 1460 Koll Circle San Jose CA 95112 PROMISE 7 TECHNOLOGY INC Appendix C Limited Warranty Promise Technology Inc Promise warrants that for two 2 years from the time of the delivery of the product to the original end user a the product will conform to Promise s specifications b the product will be free from defects in material and workmanship under normal use and service This warranty a applies only to products which are new and in cartons on the date of purchase b is not transferable c is valid only when accompanied by a copy of the original receipt This warranty shall not apply to defects resulting from a improper or inadequate maintenance or unauthorized modifica tion s performed by the end user b operation outside the environmental specifications for the product c accident misuse negligence misapplication abuse natural or per sonal disaster or maintenance by anyone other than Promise or a Promise authorized service center Discl
13. evice dialog box choose Have Disk Type A V in the text box and then press OK A message inform ing you that Windows has found the Promise Technology Inc Ultra66 IDE Controller should appear Press OK and then in the next window press OK again Q f Windows asks you whether or not you want to test if the device can be removed safely press Cancel 9 Press Yes when asked if you want to restart your computer Be sure to eject the diskette from drive A Windows 95 4 00 950B OSR2 After installing the Ultra6 controller card and configuring the hard drives see Hardware Installation on page 4 partition and format your hard drive s if necessary O Install Windows 95 normally After installation go to the Start menu and choose Settings O From the Settings menu choose Control Panel O In the Control Panel window double click on the System icon In the System window choose the Device Manager tab In the hierarchical display under Other Devices is a listing for PCI Mass Storage Controller Choose it and then press the Properties button Choose the Driver tab in the Properties window and then press the Update Driver button When asked if you want Windows to search for the driver choose Yes recommended Insert the Ultra Driver diskette into the A drive then press Next When Windows informs you that it was unable to find the dr
14. ext button A message informing you that Windows has found Promise Technology Inc Ultra66 IDE Controller should appear Press Next then Finish then Yes when asked if you want to restart your computer Be sure to remove the diskette from drive A Installing Drivers with Existing Windows 95 98 The following three sections detail the installation of Ultra66 drivers on a system that has Windows 95 98 already installed If you re installing the Ultra66 drivers on a system during a Windows 95 98 installation see Installing Drivers During Windows 95 98 Installation on page 6 Windows 95 4 00 950 4 00 950A After installing the Ultra66 controller card and configuring the hard drives see Hardware Installation on page 4 power up the system and boot Windows O The Add New Hardware Wizard will appear informing you that i PROMISE TECHNOLOGY INC Section 3 it has found a PCI Mass Storage Controller Insert the Ultra66 Driver diskette in drive A Click on Driver from disk provided by hardware manufacturer and then click OK If Windows has found the driver choose Yes when asked whether you want to restart your computer Be sure to remove the diskette from drive A Windows 95 OSR2 After installing the Ultra66 controller card and configuring the hard drives see Hardware Installation on page 4 power up the system and boot Windows The Update Device Drive Wizar
15. hable BIOS allows easy upgrades Physical Environmental Dimensions 4 75 x 3 12 07cm x 7 62cm Operating Temperature e 32 F to 122 F 02C to 50 C Relative Humidity 5 to 95 non condensing Warranty Two years limited parts and labor PROMISE i TECHNOLOGY INC Section 1 Getting Started This section is designed to help you prepare Ultra 6 for installation into your sys tem Please read through this chapter carefully before attempting to install Ultra 6 You should record the system s current CMOS system setup settings before mak ing any changes Unpacking Ultra66 The Ultra6 package should contain the following items 1 Ultra controller card 1 Ultra6 User s Manual e 1 diskette Ultra6 Drivers 1 80 wire 40 pin IDE cable Registration card If any of the contents are missing or damaged please contact your deal er or distributor immediately Ultra66 like every other valuable part of your system is subject to static electricity Be sure that you re properly grounded Promise recommends that you wear an anti static strap or touch a grounded object and that your PN system is unplugged before installing Ultra Includes the following files root directory README TXT DISKT TXTSETUP OEM ULTRA66 SYS ULTRA66 MPD ULTRA66 INF ADVPACK DLL PTISTP DLL PU66VSD DLL NT 3 51 directory OEMSETUP INF TXTSETUP OEM PROMISE TECHNOLOGY INC Se
16. ing up your data after installing the product Promise is not liable for any damage to equipment or data resulting from the use of any product PROMISE zj TECHNOLOGY INC
17. ional details The Ultra66 BIOS supports both DOS and Windows gt 3 1x without software drivers Windows 95 98 Installing Drivers During Windows 95 98 Installation The following three sections detail the installation of the Ultra66 drivers while installing Windows 95 98 with the Ultra66 controller card already in place If you re installing the Ultra66 drivers on a system with Windows 95 98 already installed see Installing Drivers with Existing Windows 95 98 on page 9 Windows 95 4 00 950 4 00 950A After installing the Ultra6 controller card and configuring the hard drives see Hardware Installation on page 4 partition and format your hard drive s if necessary O Install Windows 95 normally After installation go to the Start menu and choose Settings O From the Settings menu choose Control Panel In the Control Panel window double click on the System icon Q In the System window choose the Device Manager tab In the hierarchical display under Other Devices is a listing for PCI Mass Storage Controller Choose it and then press the Properties button 6 PROMISE TECHNOLOGY INC Section 3 Choose the Driver tab in the Properties window and then press the Change Driver button Insert the Ultra66 Driver diskette into drive A In the Select Hardware Type dialog box highlight SCSI con trollers and then press OK In the Select D
18. isk from a hardware manufacturer in the Adapter dialog box The Insert Diskette box will appear Insert the Windows NT 3 51 Ultra 6 Drivers created from the Ultra66 Drivers diskette see Windows NT on page 11 for more details diskette into drive A and type a V in the dialog box The Select OEM Option dialog box will appear Select Promise PROMISE ii TECHNOLOGY INC Section 3 Technology Inc Ultra66 Controller and then press OK The Select SCSI Adapter Option will appear Press Install After successfully installing the driver the SCSI Adapter Setup dialog box will show that the Promise Technology Inc Ultra Controller has been installed WN Installing Drivers with Existing Windows NT 4 0 Hard drives should not be connected to the Ultra controller card before performing the following proce dure The Ultra66 drivers must be loaded on the system hard drive running under the existing hard drive con troller before any hard drives are connected to the Ultra66 controller card See Hard Drive Installation on page 4 for more details Q Choose Settings from the Start menu O Choose Control Panel from the Settings menu Double click on the SCSI Adapters icon which generates the SCSI Adapters dialog box O Choose Drivers and then press Add In the Install Drivers dialog box press Have Disk GO When the Install From Disk
19. ivers press Other Locations n the Select Other Location dialog box type A V Press OK Windows should inform you that it has found Promise Technology Inc Ultra6 IDE Controller PROMISE 7 TECHNOLOGY INC Section 3 Press Finish If Windows can t find the Ultra66 MPD file type AN in the Copy files from text box 9 Choose Yes when asked if you wish to restart the system and remove the diskette Windows 98 After installing the Ultra6 controller card and configuring the hard drive s see Hardware Installation on page 4 partition and format your hard drive s if necessary O Install Windows 98 normally After installation go the Start menu and choose Settings O From the Settings menu choose Control Panel In the Control Panel window double click on the System icon In the System window choose the Device Manager tab In the hierarchical display under Other Devices is a listing for PCI Mass Storage Controller Choose it and then press the Properties button Choose the Driver tab in the Properties window choose Update Driver and then press Next Choose Search for a better driver than the one your device is using now recommended then press Next 9 Choose Specify Location and then type A V in the text box Insert the Ultra6 6 Driver diskette into the A drive Press the N
20. or data stored in or used with the products or for any other general special consequential indirect incidental or punitive dam ages whether in contract tort or otherwise and regardless of whether Promise has been advised of the possibility of such damages Promise is not an insurer If you desire insurance against such damage you must obtain insurance from anoth er party Some states do not allow the exclusion or limitation of incidental or consequential damages for consumer products so the above limitation may not apply to you This warranty gives specific legal rights and you may also have other rights which vary from state to state This limited warranty is governed by the State of California PROMISE T TECHNOLOGY INC Appendix D Returning Product for Repair If you suspect a product is not working properly or if you have any questions about your product contact our Technical Support Staff through one of our Technical Services making sure to provide the following information Product model and serial number required Return shipping address Daytime phone number Description of problem Copy of original purchase invoice The technician will assist you in determining whether the product requires repair If the product needs repair the Technical Support Department will issue a return merchandise authorization RMA number Return only the specific product covered by the warranty do not ship
21. r system Attach the IDE cable to the hard drives and to the IDE connectors on the Ultra66 controller card unless you re installing Ultra66 on a system with Windows NT already installed see Hard Drive Installation above for more information The colored edge of the cable s indicates pin 1 see Figure 1 1 and the blue cable con nector must be attached to the Ultra66 connector If two drives are connected via the same cable make 4 PROMISE TECHNOLOGY INC Section 2 sure that one drive is configured as a master drive the other as a slave You must use 80 wire 40 pin cables when connecting Ultra ATA 66 hard drives to the Ultra66 controller card The Ultra66 package contains one 80 wire 40 pin drives to the Ultra66 controller card purchase an addi cable If you re connecting two Ultra ATA 66 hard tional 80 wire 40 pin cable PROMISE 5 TECHNOLOGY INC Section 3 Sofrware Installation This section details the Ultra driver installation procedure when used with vari OUS operating systems DOS For first time installation follow the standard procedure of installing DOS onto your hard disk partition all hard drives with FDISK and format before performing the following procedure Insert Disk 1 of your DOS installation diskettes into drive A O Type A SETUP at the AN prompt Continue with normal DOS installation procedure and refer to your DOS manual for addit
22. ting issu 15 Appendix B Contacting Technical Support 17 Technical Support Services cosa Rees 17 Appendix C Limited Warranty 18 Disclaimer of Other Warranties 18 Appendix D Returning Product for Repair 20 Your Responsibilities lile 21 PROMISE TECHNOLOGY INC Introduction Introduction Thank you for purchasing Promise Technology s Ultra The Ultra66 controller card provides two IDE hard drive connectors that support Ultra ATA 66 protocols perfect for such demanding applications as real time video multimedia and high performance operating systems Ultra installs easily into any available 32 bit PCI slot on your system s motherboard Ultra66 s two IDE connectors each support a master slave combination of any IDE devices including IDE EIDE Fast ATA and Ultra ATA standards Devices of differ ent standards can be connected to Ultra66 without performance degradation due to the independent programmable timing registers in the controller s design Features Performance e Sustained transfer rates up to 66MB sec Up to 133MB sec burst transfer rates through PCI bus e CRC checking with Ultra ATA hard drives Dual independent channel PCI IDE bus master controller PCI Plug amp Play compatibility e Coexists with IDE and SCSI controllers Onboard BIOS with LBA translation and Extended Int 13 support ing IDE hard drives up to 128GB e Flas
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