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Cisco ONS 15600 Troubleshooting Guide, Release 6.0

1. Table 2 8 ONS 15600 Alarm List by Logical Object in Alarm Profile continued BITS SSM RES NE SREF MANSWTOTHIRD OCN MANUAL REQ SPAN BITS SSM SMC NE SREF SSM PRS OCN PRC DUPID BITS SSM ST2 NE SREF SSM RES OCN RFI L BITS SSM ST3 NE SREF SSM SMC OCN RING MISMATCH BITS SSM ST3E NE SREF SSM ST2 OCN RING SW EAST BITS SSM ST4 NE SREF SSM ST3 OCN RING SW WEST BITS SSM STU NE SREF SSM ST3E OCN SD L BITS SSM TNC NE SREF SSM ST4 OCN SF L BITS SYNC FREQ NE SREF SSM STU OCN SPAN SW EAST BPlane INVMACADR NE SREF SSM TNC OCN SPAN SW WEST BPlane PWR FA NE SREF SWTOPRI OCN SQUELCH CAP EQPT NE SREF SWTOSEC OCN SSM DUS CAP IMPROPRMVL NE SREF SWTOTHIRD OCN SSM FAIL CAP MFGMEM NE SREF SYNCPRI OCN SSM OFF CAP PWR FAIL A NE SREF SYNCSEC OCN SSM PRS CAP PWR FAIL B NE AUD LOG LOSS OCN SSM RES ENVALRM EXT NE AUD LOG LOW OCN SSM SMC EQPT AUTORESET NE DATAFLT OCN SSM ST2 EQPT BKUPMEMP NE DBOSYNC OCN SSM ST3 EQPT CIDMISMATCH A NE DUP IPADDR OCN SSM ST3E EQPT CIDMISMATCH B NE DUP NODENAME OCN SSM ST4 EQPT CLKFAIL NE IMPR XC OCN SSM STU EQPT CONTBUS CLK A NE INTRUSION PSWD OCN SSM TNC EQPT CONTBUS CLK B NE SNTP HOST OCN SYNC FREQ EQPT CONTBUS IO A NE SYNCCLK OCN WKSWPR EQPT CONTBUS IO B NE SYSBOOT OCN WTR EQPT CONTCOM NE UNPROT SYNCCLK PIM EQPT EQPT CTNEQPT PB A NE UNPROT XCMTX PIM EQPT CC PIM EQPT CTNEQPT PB B NE
2. a Table 4 1 Error Messages continued Error or Warning ID Error or Warning Message Description EID 1000 The host name of the network element cannot be resolved to an Refer to error or warning message text address EID 1001 Unable to launch CTC due to applet security restrictions Please Refer to error or warning message text review the installation instructions to make sure that the CTC launcher is given the permissions it needs Note that you must exit and restart your browser in order for the new permissions to take effect EID 1002 The host name e g for the network element was successfully The node is not reachable from CTC client resolved to its address but no route can be found through the station network to reach the address EID 1003 An error was encountered while attempting to launch CTC Unexpected exception or error while 0 launching CTC from the applet EID 1004 Problem Deleting CTC Cache 0 1 Unable to delete the CTC cached JARs because another application may have the JAR files running for example another instance of CTC EID 1005 An error occurred while writing to the 0 file CTC encountered an error while writing to log files preference files etc EID 1006 The URL used to download 0 is malformed The URL used to download the Launcher jar file is malformed EID 1007 An I O error occurred while trying to download 0 An input or output exception was en
3. Table 3 1 ONS 15600 Transient Condition Alphabetical Index continued 3 3 14 FRCDWKSWBK NO TRFSW OCN 5560 forcedS witchBackToWor page 3 6 kingResultedInNoTraffic Switch 3 3 15 FRCDWKSWPR NO TRFSW OCn 5550 forcedS witchToProtectRe page 3 6 sultedInNoTrafficS witch 3 3 16 INTRUSION page 3 6 NE 5250 securityIntrusionDetUser 3 3 17 INTRUSION PSWD page 3 6 NE 5240 securityIntrusionDetPwd 3 3 18 LOGIN FAILURE LOCKOUT NE 5080 securityInvalidLoginLock page 3 6 edOutSeeAuditLog 3 3 19 LOGIN FAILURE ONALRDY NE 5090 securityInvalidLoginAlre page 3 6 adyLoggedOnSeeAuditLo 8g 3 3 20 LOGIN FAILURE PSWD page NE 5070 securityInvalidLoginPass 3 7 wordSeeAuditLog 3 3 21 LOGIN FAILURE USERID page NE 3722 securityInvalidLoginUser 3 7 nameSeeAuditLog 3 3 22 LOGOUT IDLE USER page 3 7 5110 automaticLogoutOfIdleU ser 3 3 22 MANWKSWBK NO TREFSW page OCN 5540 manualS witchBackToWor 3 7 kingResultedInNoTraffic Switch 3 3 24 MANWKSWPR NO TRFSW page OCN 5530 manualS witchToProtectR 3 7 esultedInNoTrafficS witch 3 3 25 PARAM MISM page 3 7 OTS 5840 pluginModuleRangeSetti OMS ngsMismatch OCH AOTS 3 3 26 PM TCA page 3 8 2120 performanceMonitorThre sholdCrossingAlert 3 3 27 PS page 3 8 EQPT 2130 protectionS witch 3 3 28 PSWD CHG REQUIRED page 3 8 NE 6280 userPasswordChangeReq uired 3 3 27 RMON ALARM page 3 8 2720 rmonThresholdCrossingA larm 3 3 30 RMON RESET page 3 8 2710 rmonHistoriesAndAlarms
4. Table 4 1 Error Messages continued Error or Warning ID Error or Warning Message Description EID 6014 Operation failed The reference state is OOS Change the Out of service state to Active EID 6015 Distance Extension cannot be disabled if the port media type is Refer to error message text FICON 1Gbps ISL or FICON 2Gbps ISL EID 6016 Card mode cannot be changed to Fibre Channel Line Rate if the Refer to error message text port media type is FICON 1Gbps ISL or FICON 2Gbps ISL EID 6017 The destination of a 0 route cannot be a node IP address A node IP address cannot be the destination for a static route EID 6018 The destination of a 0 route cannot be the same as the subnet Refer to error message text used by the node EID 6019 The destination of a static route cannot be 255 255 255 255 The network address such as 255 255 255 255 is not valid Enter a valid address EID 6020 The destination of a static route cannot be the loopback network Refer to error message text 127 0 0 0 8 EID 6021 The subnet mask length for a non default route must be Length of subnet mask must be within the between 8 and 32 specified range EID 6022 The subnet mask length for a default route must be 0 Refer to error message text EID 6023 The destination of a 0 route cannot be an internal The destination of a static route must not be network 1 an internal network EID 6024 The destination of a 0 route cannot b
5. Reeve Card Minimum Maximum Minimum Maximum OC48 L16 1550 2 dBm 3 dBm 28 dBm 9 dBm OC192 L4 1550 4 dBm 7 dBm 22 dBm 9 dBm OC48 SR16 1310 10 dBm 3 dBm 18 dBm 3 dBm March 2009 Cisco ONS 15600 Troubleshooting Guide R6 0 H Chapter1 General Troubleshooting Bl 110 Power Supply Problems Table 1 26 Optical Transmit and Receive Levels continued Transmit Receive Card Minimum Maximum Minimum Maximum OC192 SR4 1310 6 dBm dBm 11 dBm dBm ASAP SFPs ONS SE Z1 5 0 dBm 0 dBm 231 gg Supports OC 3 SR 1 19 zd OC 12 SR 1 OC 48 18 0 IR 1 or GELX ONS SI 155 L2 15 8 0 28 8 Supports OC 3 LR 2 ONS SI 622 L2 5 0 0 594 10 Supports OC 12 LR 2 ONS SE 2G L2 2 0 3 0 28 S Supports OC 48 LR 2 1 155 52 622 08 Mbps 2 1250 Mbps 3 2488 32 Mbps The CTC Maintenance Transceiver tab shows the optical power transmitted OPT and optical power received OPR levels Note CTC might show OPT levels at 1 dBm more or less than the actual card OPT level 1 10 Power Supply Problems This section provides the a procedure for troubleshooting power supply difficulties S Note For information about power consumption for nodes and cards refer to the Cisco ONS 15600 Reference Manual Symptom Loss of power or low voltage resulting in a loss of traffic Table 1 27 des
6. Table 4 1 Error Messages continued Error or Warning ID Error or Warning Message Description EID 6063 Selected router does not exist Create a router and proceed EID 6064 MAA address list is full Refer to error message text EID 6065 Selected area address is duplicated Enter another area address EID 6066 Primary area address can not be removed Refer to error message text EID 6067 Selected area address does not exist Choose another area address EID 6068 The GRE NSEL may not be modified while there are GRE You can not change the NSEL address if Tunnel Routes provisioned there are tunnels provisioned EID 6069 The node is currently in ES mode Only router 1 may be An End System needs only one provisioned provisioned router EID 6070 No router selected Select a router EID 6071 Cannot flush TARP data cache You cannot flush the cache in the Tunnel identifier Address Resolution Protocol TARP state EID 6072 Cannot add TARP data cache entry You cannot add the specified cache entry 0 WID 6073 TARP request has been initiated Refer to warning message text Try refreshing TARP data cache later EID 6074 End System mode only supports one subnet Refer to error message text EID 6075 Trying to remove MAT entry that does not exit CTC is removing the non existant MAT entry EID 6076 Cannot 0 TARP manual adjacency entry CTC can not add the specified adjacency 1 entry for reasons unknown EID 6077 Area address shall be 1 to 1
7. Chapter 1 General Troubleshooting 1 7 2 Browser Stalls When Downloading JAR Files From TSC Card W Table 1 6 Cisco Transport Controller Installation Wizard Hangs Possible Problem Solution RealPlayer G2 is Abort the installation See the Abort the Stalled Installation Wizard incompatible with the _ procedure on page 1 53 CTC Installation Wizard when it is installed with the Restart the CTC Installation Wizard and perform a custom Netscape Communicator installation that excludes RealPlayer G2 from the items being installed Refer to the Cisco ONS 15600 Procedure Guide to perform a Netscape custom installation that excludes RealPlayer G2 Communicator software from the CD Note The RealPlayer G2 software can be installed separately at a later time without affecting the other Cisco Transport Controller software Abort the Stalled Installation Wizard Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Abort the stalled CTC Installation Wizard by pressing Ctrl Alt Del The Windows Security dialog appears In the Windows Security dialog click Task Manager In the Windows Task Manager dialog highlight the Cisco Transport Controller Installation Wizard and click the End Task button Click Yes in the confirmation dialog box Navigate to the drive containing the CTC CD ROM and double click setup exe to restart the Cisco Transport Controller Installation Wizard Refer to the Cisco ONS 15600 Procedure
8. Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 EN Chapter5 Performance Monitoring WE 53 Pointer Justification Count 5 3 Pointer Justification Count Pointers are used to compensate for frequency and phase variations Pointer justification counts indicate timing differences on SONET networks When a network is not synchronized frequency and phase variations occur on the transported signal Excessive frequency and phase variations can cause terminating equipment to slip These variations also cause slips at the SDH and plesiosynchronous digital hierarchy PDH boundaries Slips cause different effects in service Voice service has intermittent audible clicks Compressed voice technology has short transmission errors or dropped calls Fax machines lose scanned lines or experience dropped calls Digital video transmission has distorted pictures or frozen frames Encryption service loses the encryption key which causes data to be transmitted again Pointers align the phase variations in STS and Virtual Tributary VT payloads The STS payload pointer is located in the H1 and H2 bytes of the line overhead Clocking differences are measured by the offset in bytes from the pointer to the first byte of the STS synchronous payload envelope SPE called the J1 byte A small number of pointer justification counts per day is not cause for concern If the pointer justification count continues to rise or becomes large action must be tak
9. The optical or BITS input is not functioning Clear the alarm and set up the timing source to a reliable source To clear an LOS BITS alarm see the LOS BITS alarm on page 2 84 To clear an LOF BITS alarm see the LOF BITS alarm on page 2 80 To clear an AIS BITS alarm see the AIS condition on page 2 15 Refer to the procedure for setting up timing in the Cisco ONS 15600 Procedure Guide Synchronization Status Messaging SSM message is set to Don t Use for Synchronization DUS SSM indicates a Stratum 3 or lower clock quality The Synchronization Status Message SSM Changed to Do Not Use DUS condition occurs when the synchronization status message quality level is changed to DUS The port that reports the condition is not at fault The condition applies to the timing source SSM DUS prevents timing loops by providing a termination point for the signal usage To clear the SSM DUS alarm see the SSM DUS condition on page 2 112 H Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 l Chapter1 General Troubleshooting 1 8 2 Holdover Synchronization Alarm Mi Table 1 17 ONS 15600 Switches Timing Reference continued Possible Problem Solution The input frequency is Setup the timing input to a reliable timing source Refer to the procedure for off by more than 15 setting up timing in the Cisco ONS 15600 Procedure Guide ppm The input clock wande
10. 2 6 1383 MFGMEM FAN MI The Manufacturing Data Memory Failure CAP alarm occurs if the ONS 15600 cannot access the data in the EEPROM on the backplane MFGMEM is caused by EEPROM failure on the backplane or fuse failure for the EEPROM The EEPROM stores manufacturing data that is needed for compatibility and inventory issues If the alarm is accompanied by the PWR FA alarm on page 2 101 the 5 VDC fuse for the EEPROM might be tripped If that is the case use the procedure below to eliminate the TSC card as the cause of the alarm but do not attempt to troubleshoot it further Contact the Cisco TAC at 1 800 553 2447 Clear the MFGMEM Alarm on the CAP by Resetting the TSC Card Step 1 Step 2 Step 3 Complete the Soft Reset a Card Using CTC procedure on page 2 134 Wait for the FSTSYNC condition on page 2 67 to clear If the alarm does not clear complete the Soft Reset a Card Using CTC procedure on page 2 134 If the alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 The standby TSC card might also need replacement If the alarm continues after both TSC cards have been replaced the problem lies in the EEPROM on the CAP and this must be replaced When the alarm is cleared you can make the standby TSC card active again by completing the Soft Reset a Card Using CTC procedure on page 2 134 2 6 138 MFGMEM
11. 137603 Create the XC Loopback on the Source Node Optical Port Step 1 Step 2 Step 3 Step 4 Step 5 Connect an optical test set to the optical port you are testing amp Note For specific procedures to use the test set equipment consult the manufacturer a If you just completed the 1 2 2 Perform a Terminal Inward Loopback on a Source Node Optical Port procedure on page 1 9 leave the optical test set hooked up to the source node port b If you are starting the current procedure without the optical test set hooked up to the source port use appropriate cabling to attach the Tx and Rx terminals of the optical test set to the port you are testing The Tx and Rx terminals connect to the same port Adjust the test set accordingly Refer to manufacturer instructions for test set use Use CTC to put the circuit being tested out of service a In node view click the Circuits tab b Click the circuit and then click Edit c In the Edit Circuit dialog box click the State tab d Choose OOS MT from the Target Circuit Admin State drop down list e Click Apply f Click Yes in the confirmation dialog box Use CTC to set up the XC loopback on the circuit being tested a In node view double click the OC N card to display the card view b Click the Maintenance gt Loopback gt SONET STS tabs or Maintenance gt Optical gt Loopback gt SONET STS tabs c Click the check box in the XC Loopback column f
12. EID 3298 ALS Auto Restart is not supported by this interface Refer to error message text EID 3300 Can not have duplicate OSPF area IDs OSPF area IDs should be unique EID 3301 LAN metric may not be zero Refer to error message text EID 3302 Standby 0 not ready Standby controller card is not ready EID 3303 DCC Area ID and 0 conflict DCC Area ID and ring type specified by 1 0 conflict each other due to the details specified by 1 EID 3304 DCC number is out of range Enter a DCC number that is within the range EID 3305 Can not have OSPF turned on on the LAN interface and the You cannot have the default OSPF area on a back bone area set on a DCC interface DCC while OSPF is enabled on the LAN EID 3306 Ethernet circuits must be bidirectional Refer to error message text EID 3307 Error while creating connection object at 0 CTC encountered an error at the specified connection while creating the connection EID 3308 DWDM Link can be used only for optical channel circuits Refer to error message text Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 EUN Chapter4 Error Messages a Table 4 1 Error Messages continued Error or Warning ID Error or Warning Message Description EID 3309 OCH NC circuit link excluded wrong direction The optical channel circuit does not allow the specified link to be included because it is in th
13. 2 1 1 Critical Alarms CR Table 2 1 alphabetically lists ONS 15600 Critical CR alarms Table 2 1 ONS 15600 Critical Alarm List BKUPMEMP EQPT IMPROPRMVL EQPT MEA EQPT CTNEQPT PB A EQPT IMPROPRMVL FAN MEA PIM CTNEQPT PB B EQPT IMPROPRMVL PIM MEA PPM ENCAP MISMATCH P POS IMPROPRMVL PPM MFGMEM EQPT EQPT EQPT LASER BIAS EQPT MFGMEM FAN EQPT PIM LASER BIAS PPM MFGMEM PIM EQPT PPM LASER OVER TEMP EQPT MFGMEM PPM EQPT BOOT EQPT LASER OVER TEMP PPM PLM P STSMON EQPT CC PIM PIM LOF OCN SYNCCLK NE EQPT PIM PPM PPM LOP P STSMON UNEQ P STSMON FAN FAIL FAN LOS OCN XCMTX NE 2 1 2 Major Alarms MJ Table 2 2 alphabetically lists ONS 15600 Major MJ alarms Table 2 2 APSCM OCN ONS 15600 Major Alarm List DBOSYNC NE MEM GONE EQPT APSCNMIS OCN E W MISMATCH OCN PRC DUPID OCN BLSROSYNC OCN EXTRA TRAF PREEMPT OCN PWR PPM BLSR SW VER MISM OCN FAN FAIL PARTIAL FAN RING MISMATCH OCN CARLOSS GIGE GFP LFD POS SYNCPRI NE SREF CLKFAIL EQPT GFP UP MISMATCH POS SYSBOOT NE CXCHALT EQPT INVMACADR BPlane TPTFAIL POS 2 1 3 Minor Alarms MN Table 2 3 alphabetically lists ONS 15600 Minor MN alarms Table 2 3 ONS 15600 Minor Alarm List APSB OCN EXT ENVALRM OPEN SLOT EQPT APSCDFLTK OCN FAN DEGRADE FA
14. 2 6 107 LASER OVER TEMP Default Severity Critical CR Service Affecting SA Logical Objects EQPT PPM The Port Level High Temperature OC 192 equipment alarm accompanies a fault in one of the four OC 192 ports The fault causes output signal bit errors that are detected by the downstream node which performs an APS If more than one card has this condition troubleshoot with the Clear the EQPT HITEMP Alarm procedure on page 2 47 Any time an OC 192 card or port reports an over temperature condition follow the Clear the LASER BIAS Alarm procedure on page 2 78 If the alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 to report a Service Affecting SA problem 2 6 108 LKOUTPR S Default Severity Not Alarmed NA Non Service Affecting NSA Logical Object OCN The Lockout of Protection Span condition occurs on a BSLR node when traffic is locked out of a protect span using the LOCKOUT SPAN command This condition is visible on the network view Alarms Conditions and History tabs after the lockout has occurred and accompanies the FE LOCKOUTPR SPAN condition The port where the lockout originated is marked by an L on the network view detailed circuit map Clear the LKOUTPR S Condition Step 1 Complete the Clear a BLSR External Switching Command procedure on page 2 134 Step2 If the condition does not clear log into the
15. AUTOSW PDI STSMON IMPROPRMVL EQPT SFTWDOWN EQPT AUTOSW SDBER STSMON IMPROPRMVL FAN SNTP HOST NE AUTOSW SFBER STSMON IMPROPRMVL PIM SPAN SW EAST OCN AUTOSW UNEQ STSMON IMPROPRMVL PPM SPAN SW WEST OCN BKUPMEMP EQPT IMPR XC NE SQUELCH OCN BLSROSYNC OCN INTRUSION PSWD NE SSM DUS BITS BLSR SW VER MISM OCN INVMACADR BPlane SSM DUS OCN CARLOSS GIGE ISIS ADJ FAIL OCN SSM FAIL BITS CHANLOSS OCN KB PASSTHR OCN SSM FAIL OCN CIDMISMATCH A EQPT KBYTE APS CHANNEL FAILURE OCN SSM OFF BITS CIDMISMATCH B EQPT LASER BIAS EQPT SSM OFF OCN CLKFAIL EQPT LASER BIAS PPM SSM PRS BITS CONTBUS CLK A EQPT LASER OVER TEMP EQPT SSM PRS NE SREF CONTBUS CLK B EQPT LASER OVER TEMP PPM SSM PRS OCN CONTBUS IO A EQPT LKOUTPR S OCN SSM RES NE SREF CONTBUS IO B EQPT LOCKOUT REQ OCN SSM RES OCN CONTCOM EQPT LOCKOUT REQ STSMON SSM RES BITS March 2009 Cisco ONS 15600 Troubleshooting Guide R6 0 H Chapter2 Alarm Troubleshooting BI 22 Alarms and Conditions Listed by Alphabetical Entry Table 2 6 CTNEQPT PB A EQPT ONS 15600 Alarm and Condition Alphabetical List continued LOCKOUT REQ RING OCN SSM SMC BITS CTNEQPT PB B EQPT LOF BITS SSM SMC NE SRE
16. Chapter2 Alarm Troubleshooting WI 2 679 FORCED REQ RING 2 6 79 FORCED REO RING Default Severity Not Alarmed NA Non Service Affecting NSA Logical Object OCN The Force Switch Request Ring condition applies to optical trunk cards when the FORCE RING command is applied to BLSRs to move traffic from working to protect This condition is visible on the network view Alarms Conditions and History tabs and is accompanied by WKSWPR The port where the FORCE RING command originated is marked with an F on the network view detailed circuit map Clear the FORCED REO RING Condition Step 1 Complete the Clear a BLSR External Switching Command procedure on page 2 134 Step2 If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 6 80 FORCED REO SPAN Default Severity Not Alarmed NA Non Service Affecting NSA Logical Object OCN The Force Switch Request Span condition applies to optical trunk cards in two fiber or four fiber BLSRs when the Force Span command is applied to a BLSR SPAN to force traffic from working to protect or from protect to working This condition appears on the network view Alarms Conditions and History tabs The port where the FORCE SPAN command was applied is marked with an F on the network view detailed circuit map This condition can also be raised in 1 1 facility protection groups
17. March 2009 Cisco ONS 15600 Troubleshooting Guide R6 0 H Chapter6 SNMP B 63 SNMP External Interface Requirement 6 3 SNMP External Interface Requirement Since all SNMP requests come from a third party application the only external interface requirement is that a third part SNMP client application can upload RFC 3273 SNMP MIB variables in the etherStatsHighCapacityTable etherHistoryHighCapacityTable or mediaIndependentTable 6 4 SNMP Version Support The ONS 15600 supports SNMPv1 and SNMPv2c traps and get requests The ONS 15600 SNMP MIBs define alarms traps and status Through SNMP NMS applications can query a management agent for data from functional entities such as Ethernet switches and SONET multiplexers using a supported MIB S Note ONS 15600 MIB files in the CiscoV1 and CiscoV2 directories are almost identical in content except for the difference in 64 bit performance monitoring features The CiscoV2 directory contains three MIBs with 64 bit performance monitoring counters CERENT MSDWDM MIB mib CERENT FC MIB mib and CERENT GENERIC PM MIB mib The CiscoV1 directory does not contain any 64 bit counters but it does support the lower and higher word values used in 64 bit counters The two directories also have somewhat different formats 6 5 SNMP Message Types The ONS 15600 SNMP agent communicates with an SNMP management application using SNMP messages Table 6 1 describes these messages Table 6 1 ONS
18. Non Service Affecting NSA Logical Object STSMON The Automatic path protection Switch Caused by Unequipped Circuit condition indicates that an UNEQ alarm caused automatic path protection switching to occur If the path protection is configured for revertive switching it reverts to the working path after the fault clears Clear the AUTOSW UNEO STSMON Condition Step 1 Complete the Clear the UNEQ P Alarm procedure on page 2 120 Step2 If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 6 21 BKUPMEMP Default Severity Critical CR Service Affecting SA Logical Object EQPT The Primary Non Volatile Backup Memory Failure alarm refers to a problem with the Timing and Shelf Controller TSC card flash memory The alarm occurs when the controller card is in use and has one of four problems Flash manager fails to format a flash partition Flash manager fails to write a file to a flash partition Problem at the driver level Code volume fails cyclic redundancy checking CRC a method to verify for errors in data transmitted to the TSC card The BKUPMEMP alarm can also cause the EQPT EQPT alarm on page 2 44 If the EQPT alarm is caused by BKUPMEMP complete the following procedure to clear the BKUPMEMP and the EQPT alarm AN Caution It can take up to 30 minutes for software to be updated on a st
19. Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Step 9 Connect an optical test set to the ASAP Ethernet port you are testing S Note For specific procedures to use the test set equipment consult the manufacturer Use appropriate cabling to attach the Tx and Rx terminals of the optical test set to the port you are testing The Tx and Rx terminals connect to the same port Adjust the test set accordingly Refer to manufacturer instructions for test set use In CTC node view double click the card to display the card view Click the Maintenance gt Ethernet gt Loopback gt Port tabs Choose OOS MT from the Admin State column for the port being tested If multiple ports are available select the appropriate row for the desired port Choose Facility Line from the Loopback Type column for the port being tested If multiple ports are available select the appropriate row for the desired port Click Apply Click Yes in the confirmation dialog box S Note Itis normal for the LPBKFACILITY GIGE condition on page 2 87 to appear during loopback setup The condition clears when you remove the loopback Complete the Test and Clear the Facility Line Loopback Circuit procedure on page 1 26 Test and Clear the Facility Line Loopback Circuit Step 1 If the test set is not already sending traffic send test traffic on the loopback circuit Cisco ONS 15600 Troubleshooting Guide R6 0 ELE M
20. WE Asst Ao USLICH Ayo FAS MSI AO AI Jeo BAS AHS SND RS He Bas SA AD Z UNSAALS 2 BD OS SHH UH AVS HSS FASO OI SA HH Wade WAS OM ADEN AS HASS FON AID nz 0 AAL ASSE BAAN gt to Cisco ONS 15600 Troubleshooting Guide R6 0 ox E March 2009 About this Guide Document Conventions W Aviso INSTRUGOES IMPORTANTES DE SEGURANCA Este s mbolo de aviso significa perigo Voc se encontra em uma situa o em que h risco de les es corporais Antes de trabalhar com qualquer equipamento esteja ciente dos riscos que envolvem os circuitos el tricos e familiarize se com as pr ticas padr o de prevenc o de acidentes Use o n mero da declara o fornecido ao final de cada aviso para localizar sua tradu o nos avisos de seguranca traduzidos que acompanham o dispositivo GUARDE ESTAS INSTRU ES Advarsel VIGTIGE SIKKERHEDSANVISNINGER Dette advarselssymbol betyder fare Du befinder dig i en situation med risiko for legemesbeskadigelse F r du begynder arbejde p udstyr skal du v re opm rksom p de involverede risici der er ved elektriske kredsl b og du skal s tte dig ind i standardprocedurer til undg else af ulykker Brug erkl ringsnummeret efter hver advarsel for at finde overs ttelsen i de oversatte advarsler der fulgte med denne enhed GEM DISSE ANVISNINGER aes Aslan Glo Dalii heal caa i d Dll pail dus By AB lS a ciel gia Bi ing ag la agag AD pathol jay Giga Piui D
21. 1 800 553 2447 2 6 143 PLM P Default Severity Critical CR Service Affecting SA Logical Object STSMON A Payload Label Mismatch Path alarm indicates that signal does not match its label The condition is indicated by a problematic C2 byte value in the SONET path overhead The alarm is raised if all of the following conditions are met Cisco ONS 15600 Troubleshooting Guide R6 0 2 98 March 2009 Chapter2 Alarm Troubleshooting A 2 6 144 PRC DUPID W e The received C2 byte is not 0x00 unequipped The received C2 byte is not a PDI value The received C2 does not match the expected C2 The expected C2 byte is not 0x01 equipped unspecified The received C2 byte is not Ox01 equipped unspecified Warning A Invisible laser radiation could be emitted from the end of the unterminated fiber cable or connector Do not stare into the beam directly with optical instruments Viewing the laser output with certain optical instruments for example eye loupes magnifiers and microscopes within a distance of 100 mm could pose an eye hazard Statement 1056 Warning Use of controls adjustments or performing procedures other than those specified may result in hazardous radiation exposure Statement 1057 Clear the PLM P Alarm Step 1 A Complete the Clear the PDI P Condition procedure on page 2 98 Caution Step 2 Always use the supplied electrostatic discharge wristband w
22. 141 PPJC PDET PSC BLSR NPJC PDET PSD 1 1 PPJC PGEN PSD BLSR NPJC PGEN PSC W PSD W 1 SONET path performance monitoring parameters increment only if IPPM is enabled For additional information see the 5 2 Intermediate Path Performance Monitoring section on page 5 2 To monitor SONET path performance monitoring parameters log into the far end node directly March 2009 Cisco ONS 15600 Troubleshooting Guide R6 0 H Chapter5 Performance Monitoring BE 562 ASAP Card Ethernet Performance Monitoring Parameters 2 For information about troubleshooting path protection switch counts see Chapter 1 General Troubleshooting For information about creating circuits with protection switching refer to the Cisco ONS 15600 Reference Manual 3 The normalized physical layer performance parameters are represented as a percentage of the nominal operating value with 100 representing the nominal value 4 To set the threshold values for LBC OPT and OPR and to reset the OPR nominal value for future calculation refer to the Cisco ONS 15600 Procedure Guide 5 As stated in Telcordia GR 253 CORE the LBC TCA PM value is not appropriate for use with some optical transmitter technologies Such is the case for Cisco s uncooled SR optical transmitters The default LBC TCA provides safe operating parameter for both of Cisco s cooled and uncooled transmitters 5 6 2 ASAP Card Ethernet Performance Monitoring Par
23. 2 117 88 SYNCSEC 2 117 Clear the SYNCSEC Alarm 2 117 89 SYNCTHIRD 2 117 Clear the SYNCTHIRD Alarm 2 118 H Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 l Contents W 2 6 190 SYSBOOT 2 118 2 6 191 TIM P 2 118 Clear the TIM P Alarm 2 119 2 6 192 TPTFAIL POS 2 119 2 6 193 UNEQ P 2 119 Clear the UNEQ P Alarm 2 120 2 6 194 UNPROT SYNCCLK 2 120 Clear the UNPROT SYNCCLK Alarm 2 120 2 6 1095 UNPROT XCMTX 2 121 Clear the UNPROT XCMTX Alarm 2 121 96 UNROUTEABLE IP 2 122 Clear the EXERCISE SPAN FAIL Condition 2 122 2 6 197 UPGRADE 2 122 2 6198 WKSWPR 2 122 Clear the WKSWPR Condition 2 123 2 6 0199 WTR 2 123 2 6 200 XCMTX 2 123 2 7 LED Behavior 2 123 2 7 1 TSC Card Level Indicators 2 123 2 7 2 TSC Card Network Level Indicators 2 124 2 7 3 SSXC Card Level Indicators 2 124 2 7 4 OC N Card Indicators 2 125 2 8 Frequently Used Alarm Troubleshooting Procedures 2 125 2 8 1 Node and Ring Identification Change Visibility and Termination 2 125 Identify a BLSR Ring ID or Node ID Number 2 125 Change a BLSR Ring ID Number 2 125 Change a BLSR Node ID Number 2 126 Verify Node Visibility for Other Nodes 2 126 2 8 2 Protection Switching Lock Initiation and Clearing 2 126 2 6 1 Initiate a 1 1 Protection Port Force Switch Command 2 126 itiate a 1 1 Protection Port Manual Switch Command 2 127 ear a 1 1 Protection Port Force or Manual Switch Command 2 127
24. A Failure Detected External to the NE alarm occurs because an environmental alarm is present For example a door could be open or flooding might have occurred Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 EN Chapter2 Alarm Troubleshooting WI 2 6 59 EXTRA TRAF PREEMPT Clear the EXT Alarm Step1 Click the Maintenance Alarm Extenders External Alarms tab to gather further information about the EXT alarm Step2 Follow your standard operating procedure to remedy environmental conditions that cause alarms The alarm clears when the situation is remedied Step3 Ifthe alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 6 59 EXTRA TRAF PREEMPT Default Severity Major MJ Service Affecting SA Logical Object OCN An Extra Traffic Preempted alarm occurs on OC N cards in two fiber and four fiber BLSRs when low priority traffic directed to the protect system has been preempted by a working system protection switch Clear the EXTRA TRAF PREEMPT Alarm Step 1 Verify that the protection switch has occurred by checking the Conditions tab Step2 If aring switch has occurred clear the ring switch on the working system by following the appropriate alarm in this chapter For more information about protection switches refer to the Maintain the Node chapter in the Cisco ONS 15600 Procedure Guide Step3 Ifthe ala
25. Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 EN Chapter4 Error Messages a Table 4 1 Error Messages continued Error or Warning ID Error or Warning Message Description EID 2144 Error deleting online help book s You cannot delete the specified online help 0 EID 2145 Unable to locate a node with an IOS card Refer to error message EID 2146 Security violation You may only logout your own account You cannot logout of an account other than your own EID 2147 Security violation You may only change your own account You cannot change an account other than your own EID 2148 Security violation You may not delete the account under which You cannot delete the account you are you are currently logged in currently logged in WID 2149 There is nothing exportable on this view Refer to error message text WID 2150 Node 0 is not initialized Please wait and try again Wait until the specified node is initialized and try again WID 2152 Spanning tree protection is being disabled for this circuit Refer to warning message text WID 2153 Adding this drop makes the circuit a PCA circuit Refer to warning message text WID 2154 Disallow creating monitor circuits on a port grouping circuit Refer to warning message text WID 2155 Only partial switch count support on some nodes The specified nodes do not support switch 0 counts completely WID 2156 Manual roll mode is recomme
26. EL Chapter1 General Troubleshooting B 126 Perform a Terminal Loopback on a Destination Node Optical Port Step 5 Step 6 The entire circuit path has now passed its comprehensive series of loopback tests This circuit qualifies to carry live traffic If the test set indicates a faulty circuit the problem might be a faulty card Complete the Test the ASAP Card procedure on page 1 24 Test the ASAP Card Step 1 Step 2 Step 3 Step 4 A Determine whether you are experiencing trouble on a single SFP PPM on all PPMs within a 4PIO PIM or on all 4PIO used in that ASAP card If there is only partial failure you may be able to replace this part rather than the entire card If the errors are being observed on one port but not all ports of the ASAP you may only need to replace that SFP PPM Remove the errored SFP PPM and replace it with a known good SFP PPM by completing the procedures for this in the Install Cards and Fiber Optic Cable chapter of the Cisco ONS 15600 Procedure Guide If all SFPs PPMs on a particular 4PIO PIM are experiencing problems the 4PIO PIM is indicated Remove this 4PIO PIM and replace it with a known good one using the procedures for this in the Install Cards and Fiber Optic Cable chapter of the Cisco ONS 15600 Procedure Guide If the trouble still is not located complete the Replace an OC 48 Card or OC 192 Card procedure on page 2 138 for the suspected b
27. Group Associated Trap Name s Number SNMPv2 Variable Bindings Description A dsxl1LineStatusChange 1 dsx1LineStatus This variable indicates the line status of the from RFC 2495 not interface It contains loopback failure received applicable to alarm and transmitted alarm information sx LineStatusLastChange e value o S SyS 1me object at the ONS 15600 but 2 dsxlLineStatusLastChange The value of MIB II s sysUpTime obj h applicable to other platforms time this DS1 entered its current line status state If the current state was entered prior to the last proxy agent re initialization the value of this object is zero 3 cerentGenericNodeTime The time that an event occurred 4 cerentGenericAlarmState The alarm severity and service affecting status Severities are Minor MN Major MJ and Critical CR Service affecting statuses are Service Affecting SA and Non Service Affecting NSA 5 snmpTrapAddress The address of the SNMP trap March 2009 Cisco ONS 15600 Troubleshooting Guide R6 0 H Chapter6 SNMP B 672 Variable Trap Bindings Table 6 5 15600 SNMPv2 Trap Variable Bindings continued Variable Binding Group Associated Trap Name s Number SNMPv2 Variable Bindings Description B dsx3LineStatusChange 1 dsx3LineStatus This variable indicates the line status of the from RFC 2496 not interface It contains loo
28. In the Switch Commands area click Manual Click Yes in the Confirm Force Operation dialog box If the switch is successful the group now says Manual to working in the Selected Groups area Clear a 1 1 Protection Port Force or Manual Switch Command S Note If the 1 1 protection group is configured as revertive clearing a Force switch to protect or working moves traffic back to the working port In revertive operation the traffic always switches back to working There is no revert to protect If ports are not configured as revertive clearing a Force switch to protect does not move traffic back March 2009 Cisco ONS 15600 Troubleshooting Guide R6 0 H Chapter2 Alarm Troubleshooting BI 2382 Protection Switching Lock Initiation and Clearing amp Note Step 1 Step 2 Step 3 Step 4 Step 5 If the Force Switch was user initiated the reversion occurs immediately when the clear command is issued The five minute WTR period is not needed in this case If the Force was system initiated allow the five minute waiting period during WTR before the reversion occurs In node view click the Maintenance gt Protection tabs In the Protection Groups area choose the protection group containing the port you want to clear In the Selected Group area choose the port you want to clear In the Switching Commands area click Clear Click Yes in the Confirmation Dialog box The Force switch is clear
29. Look for errors or any other signal information that the test set is capable of indicating If the test set indicates a good circuit no further testing is necessary on the loopback circuit Clear the terminal loopback from the port a Double click the destination node ASAP card b Click the Maintenance Ethernet Loopback Port tab Cisco ONS 15600 Troubleshooting Guide R6 0 ELE March 2009 Chapter 1 General Troubleshooting Step 4 Step 5 Step 6 1 3 6 Perform a Terminal Loopback on a Destination Node Ethernet Port Mil c Select None from the Loopback Type column for the port being tested d Select the appropriate state IS OOS DSBLD OOS MT in the Admin State column for the port being tested e Click Apply f Click Yes in the confirmation dialog box Clear the terminal loopback circuit a Click the Circuits tab b Choose the loopback circuit being tested c Click Delete d Click Yes in the Delete Circuits dialog box Do not check any check boxes The entire circuit path has now passed its comprehensive series of loopback tests This circuit qualifies to carry live traffic If the test set indicates a faulty circuit the problem might be a faulty card Complete the Test the ASAP Card procedure on page 1 43 Test the ASAP Card Step1 Determine whether you are experiencing trouble on a single SFP PPM on all PPMs within a 4PIO PIM or on all 4PIO used in that ASAP card I
30. MN Non Service Affecting NSA Logical Object EQPT The Mate Clock alarm occurs when the active TSC card cannot detect the clock from the standby TSC card Clear the MATECLK Alarm Step 1 In CTC check for any alarms that indicate that there are faulty clock references such as the HLDOVRSYNC alarm on page 2 71 or the FRNGSYNC alarm on page 2 66 and resolve these alarms Step2 Ifthe MATECLK persists complete the Reset a Card with a Card Pull Reseat procedure on page 2 136 for the standby TSC card and wait 15 minutes Caution Always use the supplied electrostatic discharge wristband when working with a powered ONS 15600 Plug the wristband cable into the ESD jack located on the lower right edge of the shelf assembly Step3 Ifthe MATECLK still persists complete the Replace a TSC Card procedure on page 2 140 for the active TSC card using the standby TSC card to replace the active TSC card Step4 Ifthe alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 to report a Service Affecting SA problem 2 6 134 MEA Default Severity Critical CR Service Affecting SA Logical Objects EQPT PIM PPM The Mismatch Between Equipment Type and Provisioned Attributes alarm is reported against a card slot when the physical card or port does not match the card type provisioned in CTC Deleting the incompatible card or
31. Reseat procedure on page 2 136 If the Cisco TAC technician tells you to remove the card and reinstall a new one follow the Replace a TSC Card procedure on page 2 140 2 6 33 CONTCOM Default Severity Minor MN Non Service Affecting NSA Logical Object EQPT The Interconnection Control Communication Failure alarm occurs when the internal messaging processor on the reporting active TSC card fails A TSC card should boot and be in the ready state within approximately five minutes If the CONTCOM alarm clears within this time frame and the TSC card goes to standby or active mode as applicable no action is necessary March 2009 Cisco ONS 15600 Troubleshooting Guide R6 0 H Chapter2 Alarm Troubleshooting BI 25634 CTNEOPT PB A If the communication equipment on the backplane fails a CONTBUS alarm occurs instead of a CONTCOM alarm Clear the CONTCOM Alarm Step 1 Step 2 Step 3 Step 4 Step 5 Complete the Soft Reset a Card Using CTC procedure on page 2 134 If the CTC reset does not clear the alarm complete the Reset a Card with a Card Pull Reseat procedure on page 2 136 If the alarm does not clear complete the Replace a TSC Card procedure on page 2 140 If the alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 When the alarm has been cleared complete the Soft Reset a Card U
32. Resend test traffic on the loopback circuit with a known good ASAP card installed If the test set indicates a good circuit the problem was probably the defective card Return the defective card to Cisco through the RMA process Contact Cisco Technical Support 1 800 553 2447 Complete the Replace an OC 48 Card or OC 192 Card procedure on page 2 138 for the faulty card Clear the facility loopback from the port a Click the Maintenance Ethernet Loopback Port tabs b Choose None from the Loopback Type column for the ASAP port being tested c Choosethe appropriate state IS OOS DSBLD OOS MT from the Admin State column for the port being tested d Click Apply March 2009 Cisco ONS 15600 Troubleshooting Guide R6 0 H Chapter1 General Troubleshooting BB 134 Create a Terminal Inward Loopback on an Intermediate Node Ethernet Port e Click Yes in the confirmation dialog box Step9 Clear the loopback circuit a Click the Circuits tab b Choose the loopback circuit being tested c Click Delete d Click Yes in the Delete Circuits dialog box Do not check any check boxes Step 10 Complete the 1 3 4 Create a Terminal Inward Loopback on an Intermediate Node Ethernet Port procedure on page 1 34 1 3 4 Create a Terminal Inward Loopback on an Intermediate Node Ethernet Port In the next troubleshooting test you perform a terminal loopback on the intermediate node ASAP Ethernet port to isolate wh
33. ResetReboot 3 3 31 SESSION TIME LIMIT page 3 8 NE 6270 sessionTimeLimitExpired 3 3 32 SFTWDOWN FAIL page 3 8 EQPT 3480 softwareDownloadFailed 3 3 33 SPANLENGTH OUT OF RANGE OTS 6150 spanLengthOutOfRange page 3 9 3 3 34 SWFTDOWNFAIL page 3 9 EQPT 3480 softwareDownloadFailed 3 3 35 USER LOCKOUT page 3 9 NE 5030 userLockedOut 3 3 36 USER LOGIN page 3 9 NE 5100 loginOfUser Cisco ONS 15600 Troubleshooting Guide R6 0 EN March2009 Chapter3 Transients Conditions 32 Trouble Notifications MI Table 3 1 ONS 15600 Transient Condition Alphabetical Index continued 3 3 37 USER LOGOUT page 3 9 NE 5120 logoutOfUser 3 3 38 WKSWBK page 3 9 EQPT 2640 switchedBackToWorking OCN 3 3 39 WKSWPR page 3 10 2R 2650 switchedToProtection TRUNK EQPT ESCON FC GE ISC OCN STSMON VT MON 3 3 40 WRMRESTART page 3 10 NE 2660 warmRestart 3 3 41 WTR SPAN page 3 10 3420 spanIsInWaitToRestoreSt ate 3 2 Trouble Notifications The ONS 15600 reports trouble by using standard condition characteristics that follow the rules in Telcordia GR 253 and graphical user interface GUI state indicators The ONS 15600 uses standard Telcordia categories to characterize levels of trouble The system reports trouble notifications as alarms and reports status or descriptive notifications if configured to do so as conditions in the CTC Alarms window Alarms typically signify a problem that you need to remedy such as a loss of si
34. SSXC card or traffic OC N card does not fully boot from the restart point after self rebooting three times Clear the EOPT BOOT Alarm Step 1 Complete the Clear the EQPT Alarm procedure on page 2 44 Step2 Ifthe alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 to report a Service Affecting SA problem 2 6 49 EQPT CC PIM Default Severity Critical CR Service Affecting SA Logical Object PIM The EQPT Alarm on a Carrier or 4PIO PIM is raised when an LOF or LOS alarm is shown on an ASAP card but this alarm is not also shown against the 4PIO PIM that carries the affected traffic If multiple four port 4PIOs PIMs do not show this LOF or LOS alarm the EQPT CC PIM alarm raises against the AS AP carrier card itself Clear the EOPT CC PIM Alarm Step 1 Complete the Replace an ASAP 4PIO PIM Module procedure on page 2 141 Cisco ONS 15600 Troubleshooting Guide R6 0 246 i March 2009 Chapter2 Alarm Troubleshooting 2 6 50 EOPT HITEMP W Step2 Ifthe alarm does not clear move traffic off any active 4PIOs PIMs Procedures and guidelines to do this are located in the Maintain the Node chapter in the Cisco ONS 15600 Procedure Guide Then complete the Replace an ASAP Carrier Module procedure on page 2 141 and reinstall the 4PIOs PIMs by completing the Replace an ASAP 4PIO PIM Module procedure on
35. There was an error during provisioning EID 2031 Error adding node There was an error while adding a node EID 2032 Unable to rename circuit 0 CTC could not rename the circuit EID 2033 An error occurred during validation 0 There was an internal error while validating the user changes after the Apply button was pressed This error can occur in the Edit Circuit dialog box or in the BLSR table in the shelf view rare condition EID 2034 Unable to add network circuits Refer to error message text 0 EID 2035 The source and destination nodes are not connected Refer to error message text EID 2036 Cannot delete this 0 You cannot delete the DCC GCC link LAN Access has been disabled on this node and this 0 is because it is needed to access the node needed to access the node EID 2037 Application error Cannot find attribute for 0 CTC cannot find an attribute for the specified item EID 2038 Invalid protection operation The protection operation you tried to execute is invalid EID 2040 Please select a node first You must select a node before performing the task EID 2041 No paths are available on this link Please make another You must select a link that has paths selection available EID 2042 This span is not selectable Only the green spans with an arrow Refer to error message text may be selected EID 2043 This node is not selectable Only the source node and nodes Refer to error message text attached to includ
36. ace an ASAP Carrier Module 2 141 ace an ASAP 4PIO PIM Module 2 141 ace an ASAP SFP PPM Module 2 142 2 8 5 Verify or Create Node DCC Terminations 2 143 Set the Optical Power Received Nominal Value 2 143 CHAPTER 3 Transients Conditions 3 1 3 1 Transien ts Indexed By Alphabetical Entry 3 1 3 2 Trouble Notifications 3 3 3 2 1 Condition Characteristics 3 3 3 2 2 Condition States 3 3 3 3 Transien tConditions 3 4 3 3 1 ADMIN DISABLE 3 4 3 3 2 ADMIN DISABLE CLR 3 4 3 3 3 ADMIN LOCKOUT 3 4 3 3 4 ADMIN LOCKOUT CLR 3 4 3 3 5 ADMIN LOGOUT 3 4 3 3 6 ADMIN SUSPEND 3 4 3 3 7 ADMIN SUSPEND CLR 3 5 3 3 8 AUTOWDMANS 3 5 3 3 9 BLSR RESYNC 3 5 3 3 10 DBBACKUP FAIL 3 5 H Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 l cHAPTER 4 CHAPTER DB 3 3 11 DBRESTORE FAIL 3 5 3 3 12 EXERCISING RING 3 5 3 3 13 FIREWALL DIS 3 6 3 3 14 FRCDWKSWBK NO TRFSW 3 3 15 FRCDWKSWPR NO TRFSW 3 6 3 3 16 INTRUSION 3 6 3 3 17 INTRUSION PSWD 3 6 3 3 18 LOGIN FAILURE LOCKOUT 3 6 3 3 19 LOGIN FAILURE ONALRDY 3 6 3 3 20 LOGIN FAILURE PSWD 3 7 3 3 21 LOGIN FAILURE USERID 3 7 3 3 22 LOGOUT IDLE USER 3 7 3 3 23 MANWKSWBK NO TRFSW 3 3 25 PARAM MISM 3 7 3 3 26 PM TCA 3 8 3 3 27 PS 3 8 3 3 28 PSWD CHG REQUIRED 3 8 3 3 29 RMON ALARM 3 8 3 3 30 RMON RESET 3 8 3 3 31 SESSION TIME LIMIT 3 8 3 3 32 SFTWDOWN FAIL 3 8 3 3 33 SPANLENGTH OUT OF RANGE 3 3 34 SWF
37. and Replacement section on page 2 136 Note Ifthe traffic card is implicated and you are able to continue using the traffic card with one port out of service perform a bridge and roll to move the port traffic to a free port Refer to the Manage Circuits chapter in the Cisco ONS 15600 Procedure Guide for instructions Label the bad port and take it out of service until the card can be replaced If you replace the traffic card and the alarm does not clear an SSXC card problem is indicated If an automatic switch to the alternate copy SSXC card occurred the SSXC card can be serviced If traffic has not switched request a preferred copy switch by completing the Request a Cross Connect Card Preferred Copy Switch procedure on page 2 136 To determine which SSXC card is the preferred copy and whether it is currently being used in node view go to the Maintenance gt Preferred Copy window The Data Copy area Preferred field shows Copy A or Copy B The Currently Used field shows the copy being used S Note In CTC Copy A refers to the SSXC card in Slot 6 Copy B refers to the SSXC card in Slot 8 Either copy might be chosen as the preferred copy SSXC card The other SSXC card is called the alternate SSXC card in this chapter Continue with Step 7 Perform a CTC soft reset on the SSXC card by completing the following steps a Display node view b Position the CTC cursor over the card c Right click and choose
38. and click OK b If you are using a Sun Solaris operating system from the Common Desktop Environment CDE click the Personal Application tab and click Terminal For both the Microsoft and Sun operating systems type the following at the prompt ping ONS 15600 IP address For example ping 192 1 0 2 If the workstation has connectivity to the ONS 15600 the ping is successful and displays a reply from the IP address If the workstation does not have connectivity a Request timed out message displays If the ping is successful it demonstrates that an active TCP IP connection exists Restart CTC If the ping is not successful and the workstation connects to the ONS 15600 through a LAN verify that the workstation s IP address is on the same subnet as the ONS node If the ping is not successful and the workstation connects directly to the ONS 15600 verify that the link light on the workstation NIC is illuminated 1 7 CTC Operation Troubleshooting This section contains troubleshooting procedures for CTC login or operation problems 1 7 1 Cisco Transport Controller Installation Wizard Hangs Symptom The CTC Installation Wizard hangs or stalls during Netscape Communicator installation when installing the RealPlayer G2 plug in application from the Cisco ONS 15600 software or documentation CD ROM Table 1 6 describes the potential cause of the symptom and the solutions Cisco ONS 15600 Troubleshooting Guide R6 0 Er March 2009
39. etherStatsDropEvents Number of received frames dropped at the port level etherStatsOctets The total number of bytes of data including those in bad packets received on the network excluding framing bits but including FCS bytes etherStatsPkts The total number of packets including bad packets broadcast packets and multicast packets received etherStatsBroadcastPkts The total number of good packets received that were directed to the broadcast address Note that this does not include multicast packets March 2009 Cisco ONS 15600 Troubleshooting Guide R6 0 H Chapter5 Performance Monitoring BE 562 ASAP Card Ethernet Performance Monitoring Parameters Table 5 6 Parameter ASAP Ethernet Statistics Parameters continued etherStatsMulticastPkts The total number of good packets received that were directed to a multicast address Note that this number does not include packets directed to the broadcast address etherStatsFragments The total number of packets received that were less than 64 bytes in length excluding framing bits but including FCS bytes and had either a bad FCS with an integral number of bytes FCS error or a bad FCS with a nonintegral number of bytes alignment error Note Itis entirely normal for etherStatsFragments to increment This is because it counts both runts which are normal occurrences due to collisions and noise hits etherStatsPkts64Octets The total
40. okozta kock zatokra s ismerkedjen meg a szok sos balesetv delmi elj r sokkal A kiadv nyban szereplo figyelmeztet sek ford t sa a k sz l khez mell kelt biztons gi figyelmeztet sek k z tt tal lhat a ford t s az egyes figyelmeztet sek v g n l that sz m alapj n keresheto meg ORIZZE MEG EZEKET AZ UTAS T SOKAT l ipenynpexnenue BAXHbIE MHCTPYKLIM NO COBJIIOHEHMIO TEXHAKM BESONACHOCTU STOT cuMBOon npenynpexneHus o603Hauaer onacHocrb To ecrb Meer MECTO curyauMs B KOTOpO cnenyer onacarbcs renecHbIX NoBpexgeHnn llepen akcnnyataynen o6opynoBaHus BbIACHMTe KaKWM ONACHOCTAM MOXKeT NOABepraTbcA Tn oJIb30BaTe Ib Npr ucnonb3so0BaHnn 3nekrpuueckux nere Y o3HaKOMbTecCb c rnpaBunaMMH TeXHHKM GesonacHocTu Ans npenorBpaleHus BO3MOXHBIX HeCHacTHbIX cnyyaeB Bocnonb3yitecb HOMepoM 3aslBIIeHMs npMHBezeHHbIM B KOHLE Kax1oro npenynpexneHus YTOGbI HA TN ero NepeBeAeHHbIN BapHaHT B nepeBogne npenynpexneHMui no 6esonacHocTM npunaraeMoM K 4aHHOMy ycTponcTBy COXPAHHMTE 3TM MHCTPYKLIMM 25 BEWARE gue GIERRT RI BESERSIP SASH LPM ERFARER DAS WEAR ABATE ke FASE RRR EELE F RSME A EDU BUS RH Re HX SU LEE ERU ERES ULBR BU RETE SCAN i8 CR Eri Ee SE AA Zt XRLOSEBHEISSIS T ER DERT AE MAE 1 050uxmESIBAReTCUx XBOBUIRUMEE E f15c amp l BRHARORBELERSL RARER AALT ESU EOSEIBhS IEEGIBOS4 Sed FICO Translated Safety Warnings SELT ESU CNSOFRSRERELTEYTCKCESL zo SQ OM Tal 0 AD 218 AHS UEMUC FAA AH SAS WOH
41. or human error pointing to a file that does not exist wrong file name etc Retrying the database restore with the correct file will usually succeed If the network issue persists you must contact network lab support If the condition is caused by a network element NE failure contact TAC for assistance See the Obtaining Documentation and Submitting a Service Request section on page xxxiii as needed 3 3 12 EXERCISING RING The EXERCISING RING Exercising Ring Successfully condition occurs whenever you issue an Exercise Ring command from CTC or TL1 This condition indicates that a command is being executed You must issue another command to clear the exercise and the condition Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 EN Chapter3 Transients Conditions BE 33313 FIREWALL DIS 3 3 13 FIREWALL DIS The FIREWALL DIS Firewall Has Been Disabled condition occurs when you provision the firewall to Disabled This transient condition does not result in a standing condition 3 3 14 FRCDWKSWBK NO TRFSW The FRCDWKSWBK NO TRFSW Forced Switch Back to Working Resulted in No Traffic Switch condition occurs when you perform a Force Switch to the working port card and the working port card is already active This transient condition might result in a Force Switch Ring or Span standing condition for a BLSR 3 3 15 FRCDWKSWPR NO TRFSW The FRCDWKSWPR NO TRFSW Forced Switch to Protection Resulted in No Tra
42. page 2 138 on the transmitter card at the other end of the optical line Note Ifthe traffic card is implicated and you are able to continue using the traffic card with one port out of service perform a bridge and roll to move the port traffic to a free port using procedures in the Manage Circuits chapter in the Cisco ONS 15600 Procedure Guide Label the bad port and place it out of service until such time as the card can be replaced Default Severity Not Alarmed NA Non Service Affecting NSA Logical Object STSMON The Signal Degrade Path condition occurs when the B3 error count in the SONET overhead exceeds the limit Troubleshoot with the Clear the SD L Condition procedure on page 2 107 Default Severity Not Alarmed NA Non Service Affecting NSA Logical Object OCN A Signal Fail Line condition occurs when the quality of the signal on OC 48 and OC 192 cards causes the BER on the incoming optical line to exceed the SF threshold Signal failure is defined by Telcordia as a hard failure condition SD and SF both monitor the incoming BER error rate and are similar but SF is triggered at a higher BER than SD The default value of NA is determined by Telcordia GR 253 CORE The BER threshold on the ONS 15600 is user provisionable and has a range for SF from 1E 5 dBm to E 3 dBm SF L causes a switch from the working port to the protect port at the line facility level A line or facility level SF conditi
43. path protection feature which may be used in any topological network configuration Cisco does not recommend using its path protection feature in any particular topological network configuration This chapter lists the Cisco ONS 15454 ONS 15454 SDH ONS 15600 ONS 15327 and ONS 15310 CL error messages Table 4 1 gives a list of all error message numbers the messages and a brief description of each message The table lists two types of messages error messages EID nnnn and warning messages WID nnnn Error messages are an alert that an unexpected or undesirable operation has occurred that either indicates the risk of loss of traffic or an inability to properly manage devices in the network Warnings are an alert that the requested operation could lead to an error Warnings are sometimes used to convey important information The error dialog box in Figure 4 1 consists of three parts the error title error ID and the error message Figure 4 1 Error Dialog Box Error Title Error Message Error ID Cim xl x EID 2197 CORBA failure Unable to proceed 124687 Error Messages Error or Warning Message Description EID 0 Invalid error ID The error ID is invalid EID 1 Null pointer encountered in 0 Cisco Transport Controller CTC encountered a null pointer in the area described by the specified item March 2009 Cisco ONS 15600 Troubleshooting Guide R6 0 H Chapter4 Error Messages
44. port 0 is already in use or you do not have permission to port is either in use or you do not have listen on it Please select an alternate port enough permission on it EID 2174 Invalid number entered Please check it and try again You entered an invalid firewall port number WID 2175 Extension byte mismatch There is a mismatch with the extension 0j byte WID 2176 Not all spans have the same OSPF Area ID This will cause Refer to warning message text problems with protection switching To determine the OSPF Area for a given span click on the span and the OSPF Area will be displayed in the pane to the left of the network map WID 2178 Only one edit pane can be opened at a time The existing pane Refer to warning message text will be displayed WID 2179 There is no update as the circuit has been deleted Refer to warning message text EID 2180 CTC initialization failed in step 0 CTC initialization has failed in the specified step EID 2181 This link may not be included as it originates from the You must not include this link because it destination originates from destination of a circuit It is against the path selection algorithm Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 EXIN Chapter4 Error Messages a Table 4 1 Error Messages continued Error or Warning ID Error or Warning Message Description EID 2182 The value of 0 is invalid The
45. see the MEA alarm on page 2 93 for the reporting card Complete the Soft Reset a Card Using CTC procedure on page 2 134 for the alarmed card For the LED behavior see the 2 7 LED Behavior section on page 2 123 If the alarm object is the standby Slot 5 TSC card complete the Reset a Card with a Card Pull Reseat procedure on page 2 136 Wait ten minutes to verify that the card you reset completely reboots and becomes the standby card A reset standby card remains standby If CONTBUS IO B is raised on several cards at the same time complete the Soft Reset a Card Using CTC procedure on page 2 134 Wait ten minutes to verify that the card you reset completely reboots and becomes the standby card Verify that the reset is complete and error free and that no new related alarms appear in CTC A green SRV LED indicates an active card If the CTC reset does not clear the alarm complete the Reset a Card with a Card Pull Reseat procedure on page 2 136 for the reporting card Caution Step 7 Always use the supplied electrostatic discharge wristband when working with a powered ONS 15600 Plug the wristband cable into the ESD jack located on the lower right edge of the shelf assembly If the reset card has not rebooted successfully or the alarm has not cleared call Cisco TAC 1 800 553 2447 If the Cisco TAC technician tells you to reseat the card complete the Reset a Card with a Card Pull
46. the alarm indicates a serious physical condition in the transmitter Clear the LASER BIAS Alarm Step 1 If the alarm is reported against the working OC 192 facility and traffic has not automatically switched to protect initiate a Force switch If it is part of a path protection complete the Initiate a Force Switch for All Circuits on a Path Protection Span procedure on page 2 129 If is part of a 1 1 protection group complete the Initiate a 1 1 Protection Port Force Switch Command procedure on page 2 126 Step2 Complete the Replace an OC 48 Card or OC 192 Card procedure on page 2 138 for the reporting card Cisco ONS 15600 Troubleshooting Guide R6 0 278 E March 2009 Chapter2 Alarm Troubleshooting 2 6 1007 LASER OVER TEMP W Step3 If the alarm does not clear after replacing the card log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 to report a Service Affecting SA problem Step4 Traffic reverts to the working port if working port if an automatic switch occurred If the alarm cleared and traffic was switched in Step 1 revert traffic by completing the Clear a 1 1 Protection Port Force or Manual Switch Command procedure on page 2 127 If traffic was manually switched in a path protection revert traffic to the original path by completing the Clear a Path Protection Span External Switching Command procedure on page 2 131
47. 1 1 E 10 E zer Alen amp eturtor 7 31040 a LU Reset i H 1040 17 t 4 37 1 Directora risvah Types C Weer End T 15M Ure cnm Freess C Ferd 7 t Dw C Sector C Phyticy 96723 el ou Change the threshold if the default value does not satisfy your error monitoring needs For example customers with a critical STS 1 installed for 911 calls must guarantee the best quality of service on the line therefore they lower all thresholds so that the slightest error raises a TCA 5 2 Intermediate Path Performance Monitoring Intermediate path performance monitoring IPPM allows a nonterminating node to transparently monitor a constituent channel of an incoming transmission signal ONS 15600 networks only use line terminating equipment LTE not path terminating equipment PTE Table 5 1 shows ONS 15600 cards that are considered LTEs Table 5 1 Line Terminating Traffic Cards Line Terminating Equipment OC48 STM16 SR SH 16 Port 1310 OC48 STM16 LR LH 16 Port 1550 H Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 l Chapter5 Performance Monitoring 5 2 Intermediate Path Performance Monitoring MI Table 5 1 Line Terminating Traffic Cards Line Terminating Equipment OC192 STM64 SR SH 4 Port 1310 OC192 STM64 LR LH 4 Port 1550 Figure 5 2 shows the Provisioning gt SONET STS tabs for an OC 48 card Figure 5 2 STS Tab for Enabling IPPM SONET STS tab Provisioning tab Card view E exczs ence Treempert
48. 1 Complete the Clear the AIS Condition procedure on page 2 15 Step2 If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 6 3 AIS P Default Severity Not Reported NR Non Service Affecting NSA Logical Object STSMON The AIS Path condition means that this node is detecting AIS in the incoming path This alarm is secondary to another alarm occurring simultaneously in an upstream node Clear the AIS P Condition Step 1 Complete the Clear the AIS Condition procedure on page 2 15 Step2 If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 6 4 APSB Default Severity Minor MN Non Service Affecting NSA Logical Object OCN The APS Channel Byte Failure alarm occurs when LTE detects protection switching byte failure or an invalid switching code in the incoming APS signal Some older SONET nodes not manufactured by Cisco send invalid APS codes if they are configured in a 1 1 protection scheme with newer SONET nodes such as the ONS 15600 These invalid codes cause an APSB alarm on an ONS 15600 Note APS switches are hitless on the ONS 15600 Cisco ONS 15600 Troubleshooting Guide R6 0 EXE March 2009 Chapter2 Alarm Troubleshooting 2 6 5 APSCDFLTK M Clear the APSB Alarm Step
49. 11 Repeat Steps 7 through 10 for any other ports on the card Step 12 If the optical power level for all OC N cards is within specifications complete the Replace an OC 48 Card or OC 192 Card procedure on page 2 138 for the protect standby OC N card Caution Removing a card that currently carries traffic on one or more ports can cause a traffic hit To avoid this perform an external switch if a switch has not already occurred See the 2 8 2 Protection Switching Lock Initiation and Clearing section on page 2 126 for commonly used traffic switching procedures Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 BEE Chapter2 Alarm Troubleshooting BE 256563 FAILTOSWS Step 13 Step 14 S Note When you replace a card with the identical type of card you do not need to make any changes to the database If the condition does not clear after you replace the BLSR cards on the node one by one repeat Steps 4 through 12 for each of the nodes in the ring If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 6 63 FAILTOSWS Default Severity Not Alarmed NA Non Service Affecting NSA Logical Object OCN The Failure to Switch to Protection Span condition signals an APS span switch failure For a four fiber BLSR a failed span switch initiates a ring switch If the ring switch occurs the FAILTOSWS conditio
50. 15600 SNMP Message Types Operation Description get request Retrieves a value from a specific variable get next request Retrieves the value following the named variable this operation is often used to retrieve variables from within a table With this operation an SNMP manager does not need to know the exact variable name The SNMP manager searches sequentially to find the needed variable from within the MIB get response Replies to a get request get next request get bulk request or set request sent by an NMS get bulk request Fills the get response with up to the max repetition number of get next interactions similar to a get next request set request Provides remote network monitoring RMON MIB trap Indicates that an event has occurred An unsolicited message is sent by an SNMP agent to an SNMP manager Cisco ONS 15600 Troubleshooting Guide R6 0 Em March 2009 Chapter 6 SNMP 6 6 SNMP Management Information Bases Wi 6 6 SNMP Management Information Bases This section contains the following information 6 6 1 IETF Standard MIBs for ONS 15600 page 6 5 lists IETF standard MIBs that are implemented in the ONS 15600 and shows their compilation order 6 6 2 Proprietary ONS 15600 MIBs page 6 6 lists proprietary MIBs for the ONS 15600 and shows their compilation order 6 6 1 IETF Standard MIBs for ONS 15600 A Table 6 2 lists the IETF standard MIBs implemented in the ONS 15600 SNM
51. 2 6 13 AUD LOG LOW 2 23 2 6 14 AUTORESET 2 24 Clear the AUTORESET Alarm 2 24 AUTOSW AIS 2 24 ear the AUTOSW AIS Condition 2 25 AUTOSW LOP STSMON 2 25 ear the AUTOSW LOP STSMON Condition 2 25 AUTOSW PDI 2 25 2 6 15 6 C 7 Clear the AUTOSW PDI Condition 2 26 8 M 9 E 2 6 1 2 6 1 AUTOSW SDBER 2 26 ear the AUTOSW SDBER Condition 2 26 AUTOSW SFBER 2 26 ear the AUTOSW SFBER Condition 2 26 2 6 20 AUTOSW UNEQ STSMON 2 27 Clear the AUTOSW UNEQ STSMON Condition 2 27 2 6 21 BKUPMEMP 2 27 Clear the BKUPMEMP Alarm 2 27 2 6 22 BLSROSYNC 2 28 Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 EN Bl Contents 2 6 23 C 2 6 24 C 2 6 25 C 2 6 26 C 2 6 27 C 2 6 28 C 25 29 C 2 6 30 C 2 6 31 C 2E C 2 6 33 C 2 6 34 C 2 5 35 C 2 6 36 C 2 6 37 C 2 6 38 C 2 6 39 C 2 6 40 C 2 6 41 2 6 42 BLSR SW VER MISM 2 28 ear the BLSR SW VER MISM Alarm 2 28 CARLOSS GIGE 2 28 ear the CARLOSS GIGE Alarm 2 28 CHANLOSS 2 29 ear the CHANLOSS Condition 2 29 CIDMISMATCH A 2 30 ear the CIDMISMATCH A Alarm 2 30 CIDMISMATCH B 2 31 ear the CIDMISMATCH B Alarm 2 31 CLKFAIL 2 31 ear the CLKFAIL Alarm 2 32 CONTBUS CLK A 2 32 ear the CONTBUS CLK A Alarm 2 32 CONTBUS CLK B 2 33 ear the CONTBUS CLK B Alarm 2 33 CONTBUS IO A 2 33 ear the CONTBUS IO A Alarm 2 34 CONTBUS IO B 2 34 ear the CONTBUS IO B Alarm 2 35 CONTCOM 2 35 ear the CONTCOM A
52. 2 83 the SD P condition on page 2 108 the SF P condition on page 2 109 and the UNEQ P alarm on page 2 119 The LOF OCN alarm on page 2 81 the LOS OCN alarm on page 2 85 the SD L condition on page 2 106 or the SF L condition on page 2 108 can also occur on the failed path Clear the FAILTOSW PATH Alarm in a Path Protection Configuration Step 1 Look up and clear the higher priority alarm Clearing this condition frees the standby card and clears the FAILTOSW PATH condition If the AIS P condition on page 2 16 the LOP P alarm on page 2 83 the UNEQ P alarm on page 2 119 the SF P condition on page 2 109 the SD P condition on March 2009 Cisco ONS 15600 Troubleshooting Guide R6 0 H Chapter2 Alarm Troubleshooting ME 25 62 FAILTOSWR Step 2 A page 2 108 the LOF OCN alarm on page 2 81 the LOS OCN alarm on page 2 85 the SD L condition on page 2 106 or the SF L condition on page 2 108 are also occurring on the reporting port complete the applicable alarm clearing procedure If the alarm does not clear physically check the fiber connections to the card and ports to ensure that they are securely fastened and intact For more information about fiber connections and terminations refer to the Install Cards and Fiber Optic Cable chapter in the Cisco ONS 15600 Procedure Guide Caution Step 3 Step 4 Always use the supplied electr
53. 3 Perform an XC Loopback on the Source Optical Port 1 12 Create the XC Loopback on the Source Node Optical Port 1 13 Test and Clear the XC Loopback Circuit 1 14 Test the Alternate SSXC Card 1 14 Retest the Preferred SSXC Card 1 15 1 2 4 Perform a Facility Line Loopback or Payload Loopback on an Intermediate Node Optical Port 1 16 Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 mm Bl Contents Create a Facility Line Loopback or Payload Loopback on an Intermediate Node Optical Port 1 16 Test and Clear the Facility Line Loopback or Payload Loopback Circuit 1 17 Test the Optical Card 1 18 1 2 5 Perform a Facility Line Loopback or Payload Loopback on a Destination Node Optical Port 1 19 Create the Facility Line Loopback or Payload Loopback on a Destination Node Optical Port 1 19 Test and Clear the Optical Facility Line Loopback or Payload Loopback Circuit 1 20 Test the Optical Card 1 21 1 2 6 Perform a Terminal Loopback on a Destination Node Optical Port 1 22 Create the Terminal Loopback on a Destination Node Optical Port 1 22 Test and Clear the Optical Terminal Loopback Circuit 1 23 Test the ASAP Card 1 24 1 3 Troubleshooting an Ethernet Circuit Path With Loopbacks 1 25 1 3 1 Perform a Facility Line Loopback on a Source Node Ethernet Port 1 25 Create the Facility Line Loopback on the Source Node Ethernet Port 1 26 Test and Clear the Facility Line Loopback Circuit 1
54. 6 8 3 HC RMON MIB Supp 6 8 4 Ethernet Statistics RMON Group 6 8 4 1 Row Creation i 6 8 4 2 Get Requests and GetNext Requests 6 8 4 3 Row Deletion i 6 8 5 History Control RMON Group 6 8 5 1 History Contro SNMP External Interface Requirement SNMP Management Information Bases 6 6 1 IETF Standard MIBs for ONS 15600 6 6 2 Proprietary ONS 15600 MIBs 5 11 onitoring 5 11 erformance Monitoring Parameters 5 11 Performance Monitoring Parameters 5 12 5 12 5 15 5 16 S Ports Statistics Parameters S Ports Utilization Window 5 16 5 17 5 17 6 2 6 4 4 6 4 6 5 6 5 6 6 6 7 6 7 6 12 6 12 6 12 n cMedialndependentHistoryControlTable 6 12 6 12 ort 6 13 netherStatsTable 6 13 6 13 n etherStatsTable 6 13 Table 6 13 6 13 6 8 5 2 Row Creation i 6 8 5 3 Get Requests and GetNext Requests nhistoryControlTable 6 14 6 14 5 9 H Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 l 6 8 5 4 Row Deletion in historyControl Table 6 14 6 8 5 5 Ethernet History RMON Group 6 14 6 8 5 6 64 Bit etherHistoryHighCapacityTable 6 14 6 8 5 7 Alarm RMON Group 6 14 6 8 5 8 Alarm Table 6 15 6 8 5 9 Get Requests and GetNext Requests 6 15 6 8 5 10 Row Deletion in alarmTable 6 15 6 8 5 11 Event RMON Group 6 15 6 8 5 12 Event Table 6 15 6 8 5 13 Log Table 6 15 March 2009 Contents W Cisco ONS 15600 Troubleshooting Guide R6 0 H
55. BLSR procedure on page 2 133 Step3 If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 6 54 EXERCISE RING REQ Default Severity Not Alarmed NA Non Service Affecting NSA Logical Object OCN The Exercise Ring command issues ring protection switching of the requested channel without completing the actual bridge and switch The EXERCISE RING REQ condition indicates that the command is being issued on the near end node amp Note EXERCISE RING REQ is an informational condition and does not require troubleshooting 2 6 55 EXERCISE SPAN FAIL Default Severity Not Alarmed NA Non Service Affecting NSA Logical Object OCN The Exercise Span command issues span switching of the requested channel without completing the actual bridge and switch The EXERCISE SPAN FAIL alarm is raised if the command was issued and accepted but the exercise did not take place Cisco ONS 15600 Troubleshooting Guide R6 0 EN March 2009 Chapter2 Alarm Troubleshooting 2 6 56 EXERCISING RING W S Note If the exercise command gets rejected due to the existence of a higher priority condition in the span or ring EXERCISE SPAN FAIL is not reported Clear the EXERCISE SPAN FAIL Condition Step 1 Look for and clear if present the LOF OCN alarm on page 2 81 the LOS OCN alarm on page 2 85 or a BL
56. Bl Contents Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 Figure 1 1 Facility Payload Loopback Process on an OC N Port 1 2 Figure 1 2 Terminal Loopback Path on an OC N Card 1 4 Figure 1 3 Terminal Loopback on an OC N Card with Bridged Signal 1 4 Figure 1 4 Cross Connect Loopback Path on an OC N Port 1 5 Figure 1 5 Network Element with SONET Cross Connect Loopback Function 1 5 Figure 1 6 Facility Line Loopback on a Circuit Source OC N Port 1 7 Figure 1 7 Terminal Inward Loopback on a Source Node OC N Port 1 9 Figure 1 8 XC Loopback on a Source OC N Port 1 13 Figure 1 9 Facility Line Loopback Path to an Intermediate Node OC N Port 1 16 Figure 1 10 Facility Line Loopback Path to a Destination Node OC N Port 1 19 Figure 1 11 Facility Line Loopback on a Circuit Source Ethernet Port 1 26 Figure 1 12 Facility Line Loopback on an Intermediate Node Ethernet Port 1 31 Figure 1 13 Terminal Loopback on an Intermediate Node Ethernet Port 1 34 Figure 1 14 Facility Line Loopback on a Destination Node Ethernet Port 1 38 Figure 1 15 Terminal Loopback on a Destination Node Ethernet Port 1 41 Figure 1 16 The Delete the CTC Cache Window 1 56 Figure 1 17 RJ 45 Pin Numbers 1 68 Figure 1 18 Straight Through Cable Layout 1 68 Figure 1 19 Crossover Cable Layout 1 69 Figure 4 1 Error Dialog Box 4 1 Figure 5 1 SONET Thresholds Tab for Setting Threshold Va
57. CTC Restart CTC and log into an ONS 15600 node to enable node management 1 7 6 Cisco Transport Controller Does Not Recognize the Node Symptom This situation is often accompanied by the INCOMPATIBLE SW alarm Table 1 11 describes the potential cause of the symptom and the solutions Table 1 11 Cisco Transport Controller Does Not Recognize the Node Possible Problem Solution The software loaded on Incompatibility occurs when the TSC card software is upgraded but the PC the connecting has not yet upgraded to the compatible CTC jar file It also occurs on login workstation and the nodes with compatible software that encounter other nodes in the network software on the TSC that have a newer software version card are incompatible ffn mixed platform networks ONS 15600 ONS 15454 and ONS 15327 you must log into the same or higher CTC software release as the one loaded on the ONS 15600 node to enable OAM amp P of all nodes Note ONS 15454 and ONS 15327 Software Release 3 3 and earlier does not recognize ONS 15600 nodes Note You cannot access other nodes over DCC the gray nodes when the PC is connected to the active TSC card unless that ONS 15600 is configured as a gateway NE 1 7 7 Username or Password Mismatch Symptom A mismatch often occurs concurrently with a NOT AUTHENTICATED alarm Table 1 12 describes the potential cause of the symptom and the solution Cisco ONS 15600 Troubleshooting Guide R6 0 Ma
58. Cable Layout C ETE rer CR Table 1 24 shows the straight through cable pinout Table 1 24 Straight Through Cable Pinout Pin Color Pair Name Pin 1 White Orange 2 Transmit Data 1 2 Orange 2 Transmit Data 2 3 White Green 3 Receive Data 3 4 Blue 1 4 5 White Blue 1 5 6 Green 3 Receive Data 6 7 White Brown 4 7 8 Brown 4 8 Figure 1 19 shows the layout of a cross over cable Cisco ONS 15600 Troubleshooting Guide R6 0 ELS March 2009 Chapter 1 General Troubleshooting amp Figure 1 19 Crossover Cable Layout 1 9 3 Optical Traffic Card Transmit and Receive Levels Ml Table 1 25 shows the cross over cable pinout Table 1 25 Crossover Cable Pinout Pin Color Pair Name Pin 1 White Orange 2 Transmit Data 3 2 Orange 2 Transmit Data 6 3 White Green 3 Receive Data 1 4 Blue 1 4 5 White Blue 1 5 6 Green 3 Receive Data 2 7 White Brown 4 7 8 Brown 4 8 Note Odd numbered pins always connect to a white wire with a colored stripe 1 9 3 Optical Traffic Card Transmit and Receive Levels Step 1 Each optical traffic card has connectors on its faceplate that contain both transmit and receive ports Table 1 26 shows the optical power levels for the transmit and receive ports of the optical traffic cards Table 1 26 Optical Transmit and Receive Levels 0 Hummit
59. Card Level Indicators Indicators LED Color Definition STAT Red Indicates a hardware fault this LED is off during normal operation Replace the card if the STAT LED persists During diagnostics the LED flashes quickly during initialization and flashes slowly during configuration synchronization SRV Green The service mode of the card Green indicates the card is in use no light indicates that the card can be removed for service Amber The service mode of the card Amber indicates the card is in use no light indicates that the card can be removed for service Cisco ONS 15600 Troubleshooting Guide R6 0 P2124 March 2009 Chapter2 Alarm Troubleshooting 2 7 4 OC N Card Indicators W 2 71 4 OC N Card Indicators Table 2 16 describes the functions of the card level LEDs on the OC48 and OC 192 cards S Note OC N card SF and SD card level LEDs are not displayed in CTC Table 2 16 OC N Card Level Indicators Indicators Color Description STAT LED Red Indicates a hardware fault this LED is off during normal operation Replace the card if the STAT LED persists During diagnostics the LED flashes quickly during initialization and flashes slowly during configuration synchronization SRV LED Green The service mode of the card green indicates that the card is in use and no light indicates that the card can be removed for service LASER ON Green The green LASER ON LED indicates that
60. Certreler oL E tte oj Yew Toss Hip ajoj aj sie v sj jeizie 2 w 319 sis 3OC AB SS ack Ocse fate dh 16 N tatus Jtandbry E s lts 6 mm mur Hn arms enersoss Niitary Crests Prrimening Marbenarce Pefztmasce T sr s Esau PPM no Lecgbath SONEVtrerhelds err Toray T SETET Reve Alem Betuyvior 96724 mt ext Software Release 1 0 and later allows LTE cards to monitor near end path PM data on individual synchronous transport signal STS payloads by enabling IPPM After enabling IPPM on provisioned STS ports service providers can monitor large amounts of STS traffic through intermediate nodes thus making troubleshooting and maintenance activities more efficient IPPM occurs only on STS paths that have IPPM enabled and TCAs are raised only for PM parameters on the selected IPPM paths The monitored IPPMs are STS CV P STS ES P STS SES P STS UAS P and STS FC P To enable IPPM refer to the Cisco ONS 15600 Procedure Guide The ONS 15600 performs IPPM by examining the overhead in the monitored path and reading all of the near end path performance monitoring parameters in the incoming transmission direction The IPPM process allows the path overhead to pass bidirectionally through the node completely unaltered For detailed information about specific performance monitoring parameters see the 5 4 Performance Monitoring Parameter Definitions section on page 5 5
61. Choose the XC loopback circuit being tested Click Delete Click Yes in the Delete Circuits dialog box Do not check any check boxes Complete the 1 2 4 Perform a Facility Line Loopback or Payload Loopback on an Intermediate Node Optical Port procedure on page 1 16 March 2009 Cisco ONS 15600 Troubleshooting Guide R6 0 E Chapter General Troubleshooting Bl 124 Perform a Facility Line Loopback or Payload Loopback on an Intermediate Node Optical Port 1 2 4 Perform a Facility Line Loopback or Payload Loopback on an Intermediate Node Optical Port Performing an OC 48 or ASAP card optical facility loopback or OC 192 payload loopback on an intermediate port isolates whether this node is causing circuit failure In the situation shown in Figure 1 9 the test is being performed on an intermediate OC N port Figure 1 9 Facility Line Loopback Path to an Intermediate Node OC N Port Source Intermediate Destination ONS Node ONS Node ONS Node OC N p XC OC N Le OC N XC OC N OC N XC OC N et tt 3 a lt Test Set Caution Performing a loopback on an in service circuit is service affecting amp Note Facility and payload loopbacks require on site personnel Complete the Create a Facility Line Loopback or Payload Loopback on an Intermediate Node Optical Port procedure on page 1 16 Cr
62. Cisco or equivalent optical transmission equipment Document Organization Table 1 Cisco ONS 15600 Troubleshooting Guide Chapters Title Summary gt Chapter 1 General Troubleshooting Provides procedures for troubleshooting the most common problems encountered when operating a Cisco ONS 15600 Chapter 2 Alarm Troubleshooting Provides ONS 15600 alarm and condition severities descriptions and when necessary troubleshooting procedures Chapter 3 Transients Conditions Describes transient temporary conditions on the ONS 15600 Chapter 4 Error Messages Defines error messages for the ONS 15600 Chapter 5 Performance Monitoring Provides definitions of all performance monitoring parameters for ONS 15600 cards and ports Chapter 6 SNMP Describes Simple Network Management Protocol SNMP as implemented by the ONS 15600 Related Documentation Use this Cisco ONS 15600 Troubleshooting Guide in conjunction with the following referenced publications Cisco ONS 15600 Reference Manual Provides detailed card specifications hardware and software feature descriptions network topology information and network element defaults Cisco ONS 15600 Procedure Guide Provides installation turn up test and maintenance procedures e Cisco ONS SONET TLI Command Guide Provides a full TL1 command and autonomous message set including parameters AIDs conditions and modifier
63. Creation circuit routing preferences dialog box leave all defaults Click Finish Step4 Confirm that the newly created circuit appears on the Circuits tab list as a two way circuit S Note Itis normal for the LPBKTERMINAL GIGE condition on page 2 89 to appear during a loopback setup The condition clears when you remove the loopback Stepb Create the terminal loopback on the destination port being tested a In node view double click the card that requires the loopback such as the ASAP card in the source node b Click the Maintenance Ethernet Loopback Port tab c Select OOS MT from the Admin State column If multiple ports are available select the row appropriate for the desired port d Select Terminal Inward from the Loopback Type column If multiple ports are available select the row appropriate for the desired port e Click Apply f Click Yes in the confirmation dialog box Step6 Complete the Test and Clear the Ethernet Terminal Loopback Circuit procedure on page 1 29 Test and Clear the Ethernet Terminal Loopback Circuit Step1 If the test set is not already sending traffic send test traffic on the loopback circuit Step2 Examine the test traffic being received by the test set Look for errors or any other signal information that the test set is capable of indicating Step3 If the test set indicates a good circuit no further testing is necessary on the loopback circuit Clear the ter
64. EXERCISING RING 2 51 EXERCISING SPAN 2 51 EXT 2 51 ear the EXT Alarm 2 52 EXTRA TRAF PREEMPT 2 52 ear the EXTRA TRAF PREEMPT Alarm 2 52 FAILTOSW 2 52 ear the FAILTOSW Condition FAILTOSW PATH 2 53 2 53 ear the FAILTOSW PATH Alarm in a Path Protection Configuration 2 53 FAILTOSWR 2 54 ear the FAILTOSWR Condition in a Two Fiber BLSR Configuration 2 55 FAILTOSWS 2 56 ear the FAILTOSWS Condition 2 56 FAN DEGRADE 2 57 ear the FANDEGRADE Alarm 2 58 March 2009 Cisco ONS 15600 Troubleshooting Guide R6 0 H BB Contents 2 6 65 FAN FAIL 2 58 Clear the FAN FAIL Alarm 2 58 2 6 66 FAN FAIL PARTIAL 2 58 2 6 67 FAN PWR 2 59 Clear the FAN PWR Alarm 2 59 2 6 68 FE EXERCISING RING 2 59 2 6 69 FE FRCDWKSWPR RING 2 59 Clear the FE FRCDWKSWPR RING Condition 2 60 2 6 70 FE FRCDWKSWPR SPAN 2 60 Clear the FE FRCDWKSWPR SPAN Condition 2 60 2 6 71 FE LOCKOUTOFPR ALL 2 61 2 6 72 FE LOCKOUTOFPR SPAN 2 61 Clear the FE LOCKOUTOFPR SPAN Condition 2 61 2 6 73 FE MANWKSWPR RING 2 61 Clear the FE MANWKSWPR RING Condition 2 61 2 6 74 FE MANWKSWPR SPAN 2 62 Clear the FEEMANWKSWPR SPAN Condition 2 62 2 6 75 FE SDPRLF 2 62 Clear the FE SDPRLF Alarm 2 62 2 5 76 FE SF RING 2 63 Clear the FE SF RING Alarm 2 63 2 6 77 FE SF SPAN 2 63 2 6 78 FORCED REQ 2 63 Clear the FORCED REQ Condition 2 63 2 6 79 FORCED REQ RING 2 64 Clear the FORCED REQ RING Condition 2 64 2 6 80 FORCED REQ SP
65. Ethernet port eS mm M A terminal loopback on the destination node Ethernet port Note Facility and terminal loopback tests require on site personnel 1 3 1 Perform a Facility Line Loopback on a Source Node Ethernet Port S The facility loopback test is performed on the node source port in the network circuit In the testing situation used in this example the source is an ASAP Ethernet port in the source node Completing a successful facility loopback on this port isolates the port as a possible failure point Figure 1 11 shows an example of a facility loopback on a circuit source Ethernet port Note Facility loopbacks require on site personnel March 2009 Cisco ONS 15600 Troubleshooting Guide R6 0 H Chapter1 General Troubleshooting B 131 Performa Facility Line Loopback on a Source Node Ethernet Port Figure 1 11 Facility Line Loopback on a Circuit Source Ethernet Port Source Intermediate Destination ONS Node ONS Node ONS Node XC XC Ethernet Ethernet Ethernet Ethernet Ethernet Ethernet Le Test Set lt uS gt Aa 75 Caution Performing a loopback on an in service circuit is service affecting Complete the Create the Facility Line Loopback on the Source Node Ethernet Port procedure on page 1 26 Create the Facility Line Loopback on the Source Node Ethernet Port Step 1
66. FAILTOSW OCN MANUAL REQ RING OCN SWTOTHIRD NE SREF FAILTOSW PATH STSMON MANUAL REQ SPAN OCN SW VER EQPT FAILTOSWR OCN MATECLK EQPT SYNCCLK NE FAILTOSWS OCN MEA EQPT SYNC FREQ BITS FAN FAIL FAN MEA PIM SYNC FREQ OCN FAN FAIL PARTIAL FAN MEA PPM SYNCPRI EXT SREF FAN PWR FAN MEM GONE EQPT SYNCPRI NE SREF FE EXERCISING RING OCN MEM LOW EQPT SYNCSEC EXT SREF FE FRCDWKSWPR RING OCN MFGMEM CAP SYNCSEC NE SREF FE FRCDWKSWPR SPAN OCN MFGMEM EQPT SYNCTHIRD EXT SREF FE LOCKOUTOFPR ALL OCN MFGMEM FAN SYSBOOT NE H Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 l Chapter2 Alarm Troubleshooting Table 2 6 FE LOCKOUTOFPR SPAN OCN ONS 15600 Alarm and Condition Alphabetical List continued MFGMEM PIM 2 3 Alarm Logical Objects MI TIM P STSMON FE MANWKSWPR RING OCN MFGMEM PPM TPTFAIL POS FE MANWKSWPR SPAN OCN NOT AUTHENTICATED UNEQ P STSMON FE SDPRLF OCN OPEN SLOT EQPT UNPROT SYNCCLK NE FE SF RING OCN PDI P STSMON UNPROT XCMTX NE FE SF SPAN OCN PLM P STSMON UNROUTEABLE IP NE FORCED REQ STSMON PRC DUPID OCN UPGRADE NE FORCED REQ RING OCN PROV MISMATCH PPM WKSWPR OCN FORCED REQ SPAN OCN PWR PWR WKSWPR STSMON FRCDSWTOINT NE SREF PWR FA BPl
67. If traffic is present on a working port and you use the FORCE command to prevent it from switching to the protect port indicated by FORCED TO WORKING FORCED REQ SPAN indicates this force switch In this case the force is affecting not only the facility but the span Clear the FORCED REQ SPAN Condition Step 1 Complete the Clear a BLSR External Switching Command procedure on page 2 134 Step2 If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 6 81 FRCDSWTOINT Default Severity Not Alarmed NA Non Service Affecting NSA Logical Object NE SREF Cisco ONS 15600 Troubleshooting Guide R6 0 264 March 2009 Chapter2 Alarm Troubleshooting 2 6 82 FRCDSWTOPRI W The Force Switch to Internal Timing condition occurs when the user issues a Force command to switch to an internal timing source amp Note FRCDSWTOINT is an informational condition and does not require troubleshooting 2 6 82 FRCDSWTOPRI Default Severity Not Alarmed NA Non Service Affecting NSA Logical Objects EXT SREF NE SREF The Force Switch to Primary Timing Source condition occurs when the user issues a Force command to switch to the primary timing source amp Note FRCDSWTOPRI is an informational condition It does not require troubleshooting 2 6 83 FRCDSWTOSEC Default Severity Not Alarmed NA N
68. Ifthe test set indicates a good circuit no further testing is necessary with the facility loopback Clear the facility loopback from the port a Click the Maintenance Loopback Port tabs or Maintenance Optical Loopback Port tabs b Choose None from the Loopback Type column for the port being tested c Choose the appropriate state IS OOS DSBLD OOS MT IS AINS from the Admin State column for the port being tested Cisco ONS 15600 Troubleshooting Guide R6 0 ELE March 2009 Chapter 1 General Troubleshooting 1 2 5 Perform a Facility Line Loopback or Payload Loopback on a Destination Node Optical Port Mil d Click Apply e Click Yes in the confirmation dialog box Step4 Clear the loopback circuit a Click the Circuits tab b Choose the loopback circuit being tested c Click Delete d Click Yes in the Delete Circuits dialog box Do not check any check boxes Stepb Complete the Test the Optical Card procedure on page 1 21 Test the Optical Card Step 1 Complete the Replace an OC 48 Card or OC 192 Card procedure on page 2 138 for the suspected bad OC N or ASAP card and replace it with a known good one A Removing a card that currently carries traffic on one or more ports can cause a traffic hit To avoid this perform an external switch if a switch has not already occurred See the procedures in the 2 8 2 Protection Switching Lock Initiation and Clearing section on page 2 126 For
69. Link Status Indicates whether the Ethernet link is receiving a valid Ethernet signal carrier from the attached Ethernet device up means present and down means not present Rx Unicast Packets Number of unicast packets received since the last counter reset Tx Unicast Packets Number of unicast packets transmitted since the last counter reset Rx Multicast Packets Number of multicast packets received since the last counter reset Tx Multicast Packets Number of multicast packets transmitted since the last counter reset Rx Broadcast Packets Number of broadcast packets received since the last counter reset Tx Multicast Packets Number of broadcast packets transmitted since the last counter reset Rx Bytes Number of bytes received since the last counter reset Cisco ONS 15600 Troubleshooting Guide R6 0 EXE March 2009 Chapter5 Performance Monitoring 5 6 2 ASAP Card Ethernet Performance Monitoring Parameters W Table 5 6 ASAP Ethernet Statistics Parameters continued Parameter Meaning Tx Bytes Number of bytes transmitted since the last counter reset Rx Errors The number of inbound packets or transmission units that could not be delivered to a higher layer protocol because of errors Tx Errors The number of outbound packets or transmission units that could not be transmitted because of errors Rx FCS errors Number of packets with a frame check sequence FCS error FCS errors indicate fram
70. Local intranet 1 7 4 2 Delete the CTC Cache File Manually Step 1 Step 2 Step 3 Step 4 Step 5 To delete the jar files manually from the Windows Start menu choose Search gt For Files or Folders Enter ctc jar or cms jar in the Search for files or folders named field on the Search Results dialog box and click Search Now Click the Modified column on the Search Results dialog box to find the jar files that match the date when you downloaded the files from the TSC card Highlight the files and press the keyboard Delete key Click Yes in the confirmation dialog box 1 7 4 3 Set the CTC_HEAP and CTC MAX PERM SIZE HEAP Environment Variables for Windows Note Step 1 Step 2 Step 3 Before proceeding with the following steps ensure that your system has a minimum of 1 GB of RAM If your system does not have a minimum of 1 GB of RAM contact the Cisco Technical Assistance Center TAC Close all open CTC sessions and browser windows From the Windows Start menu choose Control Panel gt System In the System Properties window click the Advanced tab Cisco ONS 15600 Troubleshooting Guide R6 0 EF March 2009 Chapter1 General Troubleshooting 17 5 Node Icon is Gray on Cisco Transport Controller Network View i Step4 Click the Environment Variables button to open the Environment Variables window Stepb Click the New button under the System variables field Step6 Type crc nzap in the Variab
71. Manual for more information about LED behavior during TSC card reboots Step6 If you reset a TSC card confirm that this TSC card you reset is in standby mod Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 EXE Chapter2 Alarm Troubleshooting WI 2384 Physical Card Reseating Resetting and Replacement If you run the cursor over the TSC card in CTC a popup displays the card s status whether active or standby Tip If you run the cursor over the TSC card in CTC a popup displays the card s status whether active or standby Request a Cross Connect Card Preferred Copy Switch A Warning Step 1 Step 2 A Do not reach into a vacant slot or chassis while you install or remove a module or a fan Exposed circuitry could constitute an energy hazard Statement 206 Determine which SSXC card is the preferred copy and which is currently in use In node view click the Maintenance gt Preferred Copy tabs In the Set Preferred drop down list select the alternate copy For example if the Slot 8 Copy B is preferred and in use select the Slot 6 Copy A Caution Step 3 Step 4 Step 5 Do not select the copy that you want to replace Click Apply Click Yes in the confirmation dialog box S Note If you attempt a preferred copy switch and the switch is unsuccessful it indicates a problem on the alternate SSXC card Click Refresh until the tab shows that the alternate
72. March 2009 About this Guide Avvertenza Advarsel Aviso jAdvertencia Varning Document Conventions IMPORTANTI ISTRUZIONI SULLA SICUREZZA Questo simbolo di avvertenza indica un pericolo La situazione potrebbe causare infortuni alle persone Prima di intervenire su qualsiasi apparecchiatura occorre essere al corrente dei pericoli relativi ai circuiti elettrici e conoscere le procedure standard per la prevenzione di incidenti Utilizzare il numero di istruzione presente alla fine di ciascuna avvertenza per individuare le traduzioni delle avvertenze riportate in questo documento CONSERVARE QUESTE ISTRUZIONI VIKTIGE SIKKERHETSINSTRUKSJONER Dette advarselssymbolet betyr fare Du er i en situasjon som kan fore til skade pa person F r du begynner arbeide med noe av utstyret ma du vere oppmerksom pa farene forbundet med elektriske kretser og kjenne til standardprosedyrer for forhindre ulykker Bruk nummeret i slutten av hver advarsel for finne oversettelsen i de oversatte sikkerhetsadvarslene som fulgte med denne enheten TA VARE PA DISSE INSTRUKSJONENE INSTRUGOES IMPORTANTES DE SEGURANCA Este s mbolo de aviso significa perigo Voc est em uma situac o que poder ser causadora de les es corporais Antes de iniciar a utiliza o de qualquer equipamento tenha conhecimento dos perigos envolvidos no manuseio de circuitos el tricos e familiarize se com as pr ticas habituais de prevenc o de acidentes
73. March 2009 EXHI Chapter6 SNMP B 6 8 5 History Control RMON Group The historyControlTable maximum row size is determined by multiplying the number of ports on a card by the number of sampling periods For example an ONS 15600 E100 card contains 24 ports which multiplied by periods allows 96 rows in the table An E1000 card contains 14 ports which multiplied by four periods allows 56 table rows Table 6 6 RMON History Control Periods and History Categories Sampling Periods Total Values or Buckets historyControlValue Variable historyControl Variable 15 minutes 32 24 hours 7 1 minute 60 60 minutes 24 6 8 5 2 Row Creation in historyControlTable The etherStats table and historyControl table are automatically created when the Ethernet facility is created History size is based upon the default history bucket located in Table 6 6 6 8 5 3 Get Requests and GetNext Requests These PDUs are not restricted 6 8 5 4 Row Deletion in historyControl Table To delete a row from the table the SetRequest PDU should contain a historyControlStatus value of 4 invalid A deleted row can be recreated 6 8 5 5 Ethernet History RMON Group The ONS 15600 implements the etherHistoryTable as defined in RFC 2819 The group is created within the bounds of the historyControlTable and does not deviate from the RFC in its design 6 8 5 6 64 Bit etherHistoryHighCapacityTable 64 bit Ethernet history for the HC RMON MIB
74. OSPF is active on the LAN Please disable OSPF before Turn off the OSPF on the LAN before enabling RIP enabling RIP EID 3231 Error in Set OPR An error was encountered while attempting to provision the optical power received OPR Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 ELS Chapter4 Error Messages a Table 4 1 Error Messages continued Error or Warning ID Error or Warning Message Description WID 3232 Cannot transition port state indirectly because the port is still Edit the port state while provisioning the providing services if the port state should be changed edit it port directly via port provisioning EID 3233 Current loopback provisioning does not allow this state Refer to error message text transition EID 3234 Current synchronization provisioning does not allow this state You cannot transition the port state to the transition target date while in the current synchonization state EID 3235 Cannot perform requested state transition on this software Refer to error message text version EID 3236 Database Restore failed 0 CTC failed to restore the specified database EID 3237 Database Backup failed 0 CTC failed to backup the specified database EID 3238 Send PDIP setting on 0 is inconsistent with that of control The send payload defect indicator path node 1 PDI P setting on the specified item should be consistent wit
75. PSC S is a count of the number of times service switches from a working line to a protection line plus the number of times it switches back to the working line A count is only incremented if span switching is used PSC W For a working line in a two fiber BLSR Protection Switching Count Working PSC W is a count of the number of times traffic switches away from the working capacity in the failed line and back to the working capacity after the failure is cleared PSC W increments on the failed working line and PSC increments on the active protect line For a working line in a four fiber BLSR PSC W is a count of the number of times service switches from a working line to a protection line plus the number of times it switches back to the working line PSC W increments on the failed line and PSC R or PSC S increments on the active protect line PSD 1 1 In a 1 1 protection scheme Protection Switching Duration PSD applies to the length of time in seconds that service is carried on another line For a working line PSD is a count of the number of seconds that service was carried on the protection line For the protection line PSD is a count of the seconds that the line was used to carry service The PSD PM is only applicable if revertive line level protection switching is used Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 EN Chapter5 Performance Monitoring HE 54 Performance Monitoring Parameter Defin
76. Soft reset Card from the shortcut menu d Click Yes in the Soft reset Card dialog box If the CTC reset does not clear the alarm complete the Reset a Card with a Card Pull Reseat procedure on page 2 136 for the alarmed card If the alarm does not clear complete the Replace an SSXC Card procedure on page 2 137 March 2009 Cisco ONS 15600 Troubleshooting Guide R6 0 H Chapter2 Alarm Troubleshooting BI 25635 CTNEOPT PB B Step10 Ifthe alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 to report a Service Affecting SA problem Step11 Depending on which card raised the alarm perform the following actions e If traffic was manually switched in a 1 1 protection group revert traffic to the original port by completing the Clear a 1 1 Protection Port Force or Manual Switch Command procedure on page 2 127 e ftraffic was manually switched in a path protection revert traffic to the original path by completing the Clear a Path Protection Span External Switching Command procedure on page 2 131 S Note Ifan automatic switch to the alternate copy SSXC card occurred traffic is automatically restored to the preferred copy 2 6 35 CTNEOPT PB B Default Severity Critical CR Service Affecting SA Logical Object EQPT The SSXC 1 Data Payload Bus Interconnect Failure alarm occurs when the data pa
77. Step 5 If no network problems exist ensure that the ONS 15600 proxy is provisioned correctly by completing the following steps a In node view for the ONS node serving as the proxy click the Provisioning General tabs b Ensure that the Use NTP SNTP Server check box is checked c If the Use NTP SNTP Server check box is not checked click it d Ensure that the Use NTP SNTP Server field contains a valid IP address for the server If proxy is correctly provisioned refer to the Management Network Connectivity chapter in the Cisco ONS 15600 Reference Manual for more information on SNTP Host If the alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 6 166 SPAN SW EAST amp Default Severity Not Alarmed NA Non Service Affecting NSA Logical Object OCN The Span Switch Is Active West Side condition occurs when a span switch occurs at the west side of a four fiber BLSR span using a Force Span command The condition clears when the switch is cleared SPAN SW EAST is visible on the network view Alarms Conditions and History tabs The port where the Force Span was applied shows an F on the network view detailed circuit map Note SPAN SW EAST is an informational condition and does not require troubleshooting 2 6 167 SPAN SW WEST S Default Severity Not Alarmed NA Non Service Affecting NSA Logical
78. Step 6 Step 7 Step 8 If the alarm is reported against a TSC card troubleshoot with the Clear the MFGMEM Alarm on the CAP by Resetting the TSC Card procedure on page 2 95 If the reporting card is an active traffic line port in a 1 1 protection group or a path protection ensure that an APS traffic switch has occurred to move traffic to the protect port e A path protection APS is identified by an AUTOSW type alarm or condition such as AUTOSW AIS AUTOSW PDI AUTOSW SDBER AUTOSW SFBER or AUTOSW UNEQ e A 1 1 APS is identified in the node view Maintenance gt Protection window If you click the protection group under the Selected Group list the ports are designated as Working Standby and Protect Active If the reporting port is part of a path protection complete the Initiate a Force Switch for All Circuits on a Path Protection Span procedure on page 2 129 If the port is part of a 1 1 protection group complete the Initiate a 1 1 Protection Port Force Switch Command procedure on page 2 126 If the reporting card is a SSXC card and an automatic switch to the preferred copy SSXC card occurred traffic automatically switches to the alternate copy Complete a Hard Reset a Card Using CTC procedure on page 2 135 for the reporting card or Soft Reset a Card Using CTC procedure on page 2 134 for the SSXC If the reset does not clear the alarm complete the Reset a Card with a Card Pull Reseat section on p
79. Stepb Ifthe alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 6 186 SYNC FREO Default Severity Not Alarmed NA Non Service Affecting NSA Logical Objects BITS OCN The Synchronization Reference Frequency Out of Bounds alarm occurs when the synchronization frequency reference for the NE node is not within acceptable boundaries Clear the SYNC FREO Alarm Step 1 Verify that the internal or BITS timing reference is stable The timing reference is located on the active TSC card Check for any alarms against this card and troubleshoot them Step2 Ifthe alarm does not clear complete the Soft Reset a Card Using CTC procedure on page 2 134 Step3 Ifthe alarm clears complete the Replace a TSC Card procedure on page 2 140 S Note It takes approximately 20 minutes for the active TSC card to transfer the system software to the newly installed TSC card Software transfer occurs in instances where different software versions exist on the two cards When the transfer completes the TSC card reboots and goes into standby mode after approximately three minutes S Note If the active and standby TSC cards have the same versions of software it takes approximately three minutes for software to be updated on a standby TSC card Step4 If the SYNC FREQ alarm continues to report after replacing the TSC card log into the
80. Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 6 109 LOCKOUT REO Not Alarmed NA Non Service Affecting NSA Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 EN Chapter2 Alarm Troubleshooting BI 2 6 110 LOCKOUT REQ RING Logical Objects OCN STSMON The Lockout Switch Request on Facility or Equipment condition occurs when a user initiates a lockout switch request for an OC N port in a 1 1 facility protection group This can be accomplished by locking traffic onto the working port with the lock on command thus locking it off the protect port or locking it off the protect port with the lock out command In either case the protect port will show Lockout of Protection and the Conditions window will show the LOCKOUT REQ condition A lockout prevents protection switching Clearing the lockout allows protection switching and clears the LOCKOUT REQ condition Clear the LOCKOUT REO Condition Step 1 Complete the Clear a Card or Port Lock On or Lock Out Command procedure on page 2 129 Step2 If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 6 110 LOCKOUT REQ RING Not Alarmed NA Non Service Affecting NSA Logical Object OCN The Lockout Switch Request on Ring condition occurs when a user initiates a lockout
81. The Clock Fail alarm occurs when an internal clock module fails If this alarm occurs against the standby TSC card the card must be replaced If the alarm occurs against the active TSC card the card automatically becomes standby because the traffic and SSXC cards can only take timing from the active TSC card March 2009 Cisco ONS 15600 Troubleshooting Guide R6 0 H Chapter2 Alarm Troubleshooting ME 2629 CONTBUS CLK A Clear the CLKFAIL Alarm Step 1 Complete the Replace a TSC Card procedure on page 2 140 for the reporting TSC card AN Caution Always use the supplied electrostatic discharge wristband when working with a powered ONS 15600 Plug the wristband cable into the ESD jack located on the lower right edge of the shelf assembly Note When there are different versions of system software on the two TSC cards it takes approximately 20 minutes for the active TSC card to transfer the system software to the newly installed standby TSC card When the transfer completes the TSC card reboots and goes into standby mode after approximately three minutes Note If the active and standby TSC cards have the same versions of software it takes approximately three minutes for software to be updated on a standby TSC card Step2 Ifthe alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 6 29 CONTBU
82. The node is disconnected Please wait till the node reconnects Refer to error message text EID 2215 Error while leaving 0 page There was an error while leaving the specified page EID 2216 Error while entering 0 page There was an error while entering the specified page EID 2217 Some conditions could not be retrieved from the network view Refer to error message text EID 2218 Bandwidth must be between 0 and 1 percent The bandwidth must be within the specified parameters EID 2219 Protection operation failed XC loopback is applied on As the protection operation failed a cross connection cross connect XC loopback will be applied on cross connection EID 2220 The tunnel status is PARTIAL CTC will not be able to change Refer to error message text it Please try again later EID 2221 Cannot find a valid route for the unprotected to 0 upgrade Refer to error message text request EID 2222 One or more of the following nodes are currently part of a The nodes specified by 1 are already 4 fiber 0 Only a single 4 fiber 0 is supported per node part of a 4 fiber ring type specified by 0 1 EID 2223 Only one circuit can be upgraded at a time Refer to error message text Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 EX Chapter4 Error Messages a Table 4 1 Error Messages continued Error or Warning ID Error or Warning Message Descript
83. The standby Timing and Shelf Control card TSC not ready EID 3019 Incomplete internal subnet address Enter the complete internal subnet address EID 3020 TSC One and TSC Two subnet addresses cannot be the same A node s internal subnet must be different from one another as each TSC is on separate ethernet buses isolated by broadcast domains EID 3021 An error was encountered while retrieving the diagnostics Refer to error message text 0 EID 3022 Requested action not allowed The requested action is not allowed EID 3023 Unable to retrieve low order cross connect mode Refer to error message text Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 EXE Chapter4 Error Messages a Table 4 1 Error Messages continued Error or Warning ID Error or Warning Message Description EID 3024 Unable to switch 0 cross connect mode CTC cannot switch the cross connect mode Please verify that the type and or number of circuits for the sp ecified item as the type or the wa nee ee number of circuits does not match with the provisioned does not exceed the criterion for switching modes EQ ue criterion for switching modes EID 3025 Error while retrieving thresholds There was an error retrieving the thresholds EID 3026 Cannot modify send DoNotUse You cannot modify the Send DoNotUse field EID 3027 Cannot modify SyncMsg You cannot modify the SyncMsg field EID 3028
84. Utilize o nimero da instruc o fornecido ao final de cada aviso para localizar sua traduc o nos avisos de seguranca traduzidos que acompanham este dispositivo GUARDE ESTAS INSTRU ES INSTRUCCIONES IMPORTANTES DE SEGURIDAD Este s mbolo de aviso indica peligro Existe riesgo para su integridad f sica Antes de manipular cualquier equipo considere los riesgos de la corriente el ctrica y familiar cese con los procedimientos est ndar de prevenci n de accidentes Al final de cada advertencia encontrar el n mero que le ayudar a encontrar el texto traducido en el apartado de traducciones que acompa a a este dispositivo GUARDE ESTAS INSTRUCCIONES VIKTIGA S KERHETSANVISNINGAR Denna varningssignal signalerar fara Du befinner dig i en situation som kan leda till personskada Innan du utf r arbete p n gon utrustning m ste du vara medveten om farorna med elkretsar och k nna till vanliga f rfaranden f r att f rebygga olyckor Anv nd det nummer som finns i slutet av varje varning f r att hitta dess vers ttning i de versatta s kerhetsvarningar som medf ljer denna anordning SPARA DESSA ANVISNINGAR March 2009 Cisco ONS 15600 Troubleshooting Guide R6 0 H About this Guide Bl Document Conventions FONTOS BIZTONS GI ELO R SOK Ez a figyelmezeto jel vesz lyre utal S r l svesz lyt rejto helyzetben van Mielott b rmely berendez sen munk t v gezte legyen figyelemmel az elektromos ramk r k
85. a Service Affecting SA problem 2 6 52 E W MISMATCH amp Default Severity Major MJ Service Affecting SA Logical Object OCN A Procedural Error Misconnect East West Direction alarm occurs during BLSR setup or when nodes in a ring have slots misconnected An east slot can be misconnected to another east slot or a west slot can be misconnected to another west slot In most cases the user did not connect the fibers correctly or the ring provisioning plan was flawed You can physically reconnect the cable to the correct slots to clear the E W MISMATCH alarm Alternately you can delete and recreate the span in CTC to change the west line and east line designations The CTC method clears the alarm but could change the traditional east west node connection pattern of the ring Note amp The E W MISMATCH alarm also appears during the initial set up of a ring with its East West slots configured correctly If the alarm appears during the initial setup the alarm clears itself shortly after the ring setup is complete Note amp The lower numbered slot at a node is traditionally labeled the west slot and the higher numbered slot is labeled the east slot For example in the ONS 15600 system Slot 2 is west and Slot 12 is east Note The physical switch procedure is the recommend method of clearing the E W MISMATCH alarm The physical switch method reestablishes the logical pattern of connection in the ring Howe
86. a known good card installed Step3 If the test set indicates a good circuit the problem was probably the defective card Return the defective card to Cisco through the RMA process Contact Cisco Technical Support 1 800 553 2447 Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 Chapter 1 General Troubleshooting Step 4 Step 5 Step 6 Step 7 1 22 Perform a Terminal Inward Loopback on a Source Node Optical Port Complete the Replace an OC 48 Card or OC 192 Card procedure on page 2 138 for the faulty card Clear the facility loopback If the test set indicates a good circuit no further testing is necessary with the facility or payload loopback Clear the loopback a Click the Maintenance Loopback Port or Maintenance Optical Loopback Port tabs b Choose the appropriate state IS OOS DSBLD OOS MT IS AINS from the Admin State column for the port being tested If multiple ports are available select the appropriate row for the desired port The new admin state will override the loopback c Click Apply d Click Yes in the confirmation dialog box Complete the 1 2 2 Perform a Terminal Inward Loopback on a Source Node Optical Port procedure on page 1 9 1 2 2 Perform a Terminal Inward Loopback on a Source Node Optical Port The terminal loopback test is only available on ASAP card optical and Ethernet ports This section will only address the optical ports Ethernet p
87. all defaults Click Finish Confirm that the newly created circuit appears on the Circuits tab list and that it is described in the Dir column as a two way circuit Note Itis normal for the LPBKTERMINAL GIGE condition on page 2 89 to appear during a loopback setup The condition clears when you remove the loopback Create the terminal loopback on the intermediate port being tested a Goto the node view of the intermediate node Choose View Go To Other Node from the menu bar e Choose the node from the drop down list in the Select Node dialog box and click OK b In node view double click the card that requires the loopback c Click the Maintenance Ethernet Loopback Port tabs March 2009 Cisco ONS 15600 Troubleshooting Guide R6 0 H Chapter1 General Troubleshooting BB 134 Create a Terminal Inward Loopback on an Intermediate Node Ethernet Port Step 6 d Select OOS MT from the Admin State column If multiple ports are available select the row appropriate for the desired port e Select Terminal Inward from the Loopback Type column If multiple ports are available select the row appropriate for the desired port f Click Apply g Click Yes in the confirmation dialog box Complete the Test and Clear the Ethernet Terminal Loopback Circuit procedure on page 1 36 Test and Clear the Ethernet Terminal Loopback Circuit Step 1 Step 2 Step 3 Step 4 Step 5 If the tes
88. an STS 3c or STS 1 is sent across a path provisioned for STS 12c an LOP alarm occurs Clear the LOP P Alarm Step 1 Step 2 A Complete the Initiate a Force Switch for All Circuits on a Path Protection Span procedure on page 2 129 or the Initiate a 1 1 Protection Port Force Switch Command procedure on page 2 126 as appropriate Use a test set to verify that the incoming signal is valid refer to the Create Circuits chapter in the Cisco ONS 15600 Procedure Guide for instructions on testing optical circuits If the upstream signal is not valid troubleshoot upstream Caution Step 3 Step 4 Always use the supplied electrostatic discharge wristband when working with a powered ONS 15600 Plug the wristband cable into the ESD jack located on the lower right edge of the shelf assembly If the incoming signal is valid complete the Replace an OC 48 Card or OC 192 Card procedure on page 2 138 for the reporting card S Note If the traffic OC N card is implicated and you are able to continue using the traffic card with one port out of service perform a bridge and roll to move the port traffic to a free port Refer to the Manage Circuits chapter in the Cisco ONS 15600 Procedure Guide for instructions Label the bad port and place it out of service until the card can be replaced If the alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more informati
89. an error retrieving the thresholds This message is displayed only for the OSCM OSC CSM line thresholds EID 3328 Error applying changes to row 0 Value out of range There was an error applying the changes to the specified row The value is out of range EID 3330 Unable to switch to the byte because an overhead channel is Refer to error message text present on this byte of the port EID 3331 Error applying changes to row Refer to error message text EID 3334 Cannot change timing parameters on protect port You cannot change timing parameters on protect port EID 3335 The type of this port cannot be changed SDH validation check Refer to error message text failed Check if this port is part of a circuit protection group SONET DCC orderwire or UNI C interface H Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 l Chapter4 Error Messages Table 4 1 Error Messages continued Error or Warning ID Error or Warning Message Description EID 3336 Error on reading a control mode value The Control Mode must be retrieved EID 3337 Error on setting a set point gain value The Gain Set Point must be set EID 3338 Error on reading a set point gain value The Gain Set Point must be retrieved EID 3339 Error on setting a tilt calibration value The tilt calibration must be set EID 3340 Error on setting expected wav
90. appears in the alarm history when network management capability is restored Do not attempt to troubleshoot the alarm If the alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 6 148 PWR FAIL A Default Severity Minor MN Non Service Affecting NSA Logical Objects CAP EQPT The Equipment Power Failure at Connector A alarm occurs when there is no power supply from the main power connector to the equipment This alarm occurs on the CAP SSXC card traffic OC N cards or TSC card A Warning The power supply circuitry for the equipment can constitute an energy hazard Before you install or replace the equipment remove all jewelry including rings necklaces and watches Metal objects can come into contact with exposed power supply wiring or circuitry inside the DSLAM equipment This could cause the metal objects to heat up and cause serious burns or weld the metal object to the equipment Statement 207 Clear the PWR FAIL A Alarm Step 1 If a single card has reported the alarm take one of the following actions depending what kind of card reported it e Ifthe reporting card is an active traffic line port in a 1 1 protection group or part of a path protection ensure that an APS traffic switch has occurred to move traffic to the protect port Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 EXUN Chapter2 Ala
91. at least one of the card s lasers is active 28 Frequently Used Alarm Troubleshooting Procedures This section gives common procedures that are frequently used when troubleshooting alarms Most of these procedures are summarized versions of more detailed procedures in the Cisco ONS 15600 Procedure Guide 2 8 1 Node and Ring Identification Change Visibility and Termination The following procedures relate how to identify or change BLSR names and node IDs and how to verify visibility from other nodes Identify a BLSR Ring ID or Node ID Number Step1 In node view click View gt Go to Network View Step2 Click the Provisioning BLSR tabs Step 3 From the Ring ID column record the Ring ID or in the nodes column record the Node IDs in the BLSR The Node IDs are the numbers in parentheses next to the node name Change a BLSR Ring ID Number Step1 In node view click View gt Go to Network View Step2 Click the Provisioning BLSR tabs Step3 Highlight the ring and click Edit Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 EXE Chapter2 Alarm Troubleshooting BI 2382 Protection Switching Lock Initiation and Clearing Step 4 Step 5 Step 6 In the BLSR window enter the new ID in the Ring ID field Click Apply Click Yes in the Changing Ring ID dialog box Change a BLSR Node ID Number Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 In node view click View Go to Network View Cli
92. carry BLSR circuit traffic by completing the following steps a In the CTC node view click View gt Go to Parent View b Click the Circuits tab c View the circuit source and destination ports and slots If any circuits originate or terminate in the slot containing the card you are replacing perform the Initiate a Force Span Switch on a Four Fiber BLSR procedure on page 2 132 S Note Ifthe card you are replacing is not configured for any port or circuit protection but does carry traffic bridge and roll this traffic onto another card Refer to the Manage Circuits chapter in the Cisco ONS 15600 Procedure Guide Remove any fiber optic cables from the ports Physically remove the card that you want to replace from the ONS 15600 shelf by completing the following steps a Open the card ejectors b Slide the card out of the slot Physically replace the OC 48 or OC 192 card in the shelf by completing the following steps a Open the ejectors on the replacement card b Slide the replacement card into the slot along the guide rails until it contacts the backplane c Close the ejectors amp Note When you replace a card with the identical type of card you do not need to make any changes to the database Clear the Force switches e To clear 1 1 Force switches complete the Clear a 1 1 Protection Port Force or Manual Switch Command procedure on page 2 127 To clear path protection Force switch
93. changed now A 0 switch is active You cannot change the ring ID because a switch of the same ring type is active Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 EZB Chapter4 Error Messages a Table 4 1 Error Messages continued Error or Warning ID Error or Warning Message Description WID 4002 CAUTION Reverting to an earlier software release may result Refer to warning message text in TRAFFIC LOSS and loss of connectivity to the node It may require onsite provisioning to recover If the node was running 7 0 0 before reverting will restore the 7 0 0 provisioning losing any later provisioning If the node was running some other version reverting will LOSE ALL PROVISIONING Also any FPGA downgrades that occur while reverting might affect traffic OK to continue EID 5000 Cannot find a valid route for tunnel change request Refer to error message text EID 5001 Tunnel could not be changed Refer to error message text EID 5002 Tunnel could not be restored and must be recreated manually Refer to error message text EID 5003 Circuit roll failure Refer to error message text 0 EID 5004 There is already one 4F 0 provisioned on the set of nodes There is already one 4F BLSR provisioned involved in 1 The maximum number of 4F 0 rings has on the set of nodes involved in the ring The been reached for that node maximum number of 4F BLSR rings has been
94. common problems encountered when operating a Cisco ONS 15600 To troubleshoot specific ONS 15600 alarms see Chapter 2 Alarm Troubleshooting If you cannot find what you are looking for contact the Cisco Technical Assistance Center 1 800 553 2447 This chapter begins with the following sections on network problems 1 1 Network Troubleshooting Tests page 1 2 Describes loopbacks and hairpin circuits which you can use to test circuit paths through the network or logically isolate faults S Note For network acceptance tests refer to the Cisco ONS 15600 Procedure Guide 1 2 Troubleshooting Optical Circuit Paths With Loopbacks page 1 6 Explains how to perform the tests described in the 1 1 Network Troubleshooting Tests section on page 1 2 for OC N ports and cards 1 3 Troubleshooting an Ethernet Circuit Path With Loopbacks page 1 25 Explains how to perform the tests described in the 1 1 Network Troubleshooting Tests section on page 1 2 for Gigabit Ethernet GIGE ASAP card ports The remaining sections describe symptoms problems and solutions that are categorized according to the following topics 1 4 Using CTC Diagnostics page 1 44 Provides procedures for testing LED operation and downloading a machine readable diagnostic information file to be used by Technical Support 1 5 Restoring the Database to a Previous or Original Configuration page 1 46 Provides troubleshooting for node operation errors that mig
95. conditions Table 2 4 AUD LOG LOSS NE ONS 15600 NA Conditions List LKOUTPR S OCN SSM PRS NE SREF AUD LOG LOW NE LOCKOUT REQ OCN SSM PRS OCN AUTOSW LOP STSMON LOCKOUT REQ STSMON SSM RES BITS AUTOSW PDI STSMON LOCKOUT REQ RING OCN SSM RES NE SREF AUTOSW SDBER STSMON LPBKCRS STSMON SSM RES OCN AUTOSW SFBER STSMON LPBKFACILITY GIGE SSM SMC BITS AUTOSW UNEQ STSMON LPBKFACILITY OCN SSM SMC NE SREF CHANLOSS OCN LPBKPAYLOAD OCN SSM SMC OCN EXERCISE RING FAIL OCN LPBKTERMINAL GIGE SSM ST2 BITS EXERCISE SPAN FAIL OCN LPBKTERMINAL OCN SSM ST2 NE SREF EXERCISING RING OCN MAN REQ STSMON SSM ST2 OCN EXERCISING SPAN OCN MANRESET EQPT SSM ST3 BITS FAILTOSW OCN MANRESET PIM SSM ST3 NE SREF FAILTOSW PATH STSMON MANRESET PPM SSM ST3 OCN March 2009 Cisco ONS 15600 Troubleshooting Guide R6 0 H Chapter2 Alarm Troubleshooting B8 215 Not Reported NR Conditions Table 2 4 FAILTOSWR OCN ONS 15600 NA Conditions List continued MANSWTOINT NE SREF SSM ST3E BITS FAILTOSWS OCN MANSWTOPRI EXT SREF SSM ST3E NE SREF FE EXERCISING RING OCN MANSWTOPRI NE SREF SSM ST3E OCN FE FRCDWKSWPR RING OCN MANSWTOSEC EXT SREF SSM ST4 BITS FE FRCDWKSWPR SPA
96. consult the manufacturer a If you just completed the 1 3 5 Perform a Facility Line Loopback on a Destination Node Ethernet Port procedure on page 1 37 for an ASAP card Ethernet port leave the optical test set hooked up to the source port b If you are starting the current procedure without the optical test set hooked up to the source port use appropriate cabling to attach the Tx and Rx terminals of the optical test set to the port you are testing Both Tx and Rx connect to the same port Step2 Adjust the test set accordingly Refer to manufacturer instructions for test set use Step3 Use CTC to set up the terminal loopback on the test port a In node view click the Circuits tab and click Create b In the Circuit Creation dialog box choose the type such as STS and number such as 1 c Click Next Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 ia Chapter1 General Troubleshooting B 136 Perform a Terminal Loopback on a Destination Node Ethernet Port Step 4 Step 5 Step 6 d In the next Circuit Creation dialog box give the circuit an easily identifiable name such as EthltoEth6 e Leave the Bidirectional check box checked f Click Next g Inthe Circuit Creation source dialog box select the same Node card Slot Port and STS or VT where the test set is connected h Click Next i In the Circuit Creation destination dialog box use the same Node card Slot Port and S
97. do something that could result in equipment damage or loss of data March 2009 Cisco ONS 15600 Troubleshooting Guide R6 0 H About this Guide Bl Document Conventions A Warning IMPORTANT SAFETY INSTRUCTIONS This warning symbol means danger You are in a situation that could cause bodily injury Before you work on any equipment be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents Use the statement number provided at the end of each warning to locate its translation in the translated safety warnings that accompanied this device Statement 1071 SAVE THESE INSTRUCTIONS Waarschuwing BELANGRIJKE VEILIGHEIDSINSTRUCTIES Dit waarschuwingssymbool betekent gevaar U verkeert in een situatie die lichamelijk letsel kan veroorzaken Voordat u aan enige apparatuur gaat werken dient u zich bewust te zijn van de bij elektrische schakelingen betrokken risico s en dient u op de hoogte te zijn van de standaard praktijken om ongelukken te voorkomen Gebruik het nummer van de verklaring onderaan de waarschuwing als u een vertaling van de waarschuwing die bij het apparaat wordt geleverd wilt raadplegen BEWAAR DEZE INSTRUCTIES Varoitus TARKEITA TURVALLISUUSOHJEITA T m varoitusmerkki merkitsee vaaraa Tilanne voi aiheuttaa ruumiillisia vammoja Ennen kuin k sittelet laitteistoa huomioi s hk piirien k sittelemiseen liittyv t riskit ja tutustu onnetto
98. does not clear the alarm complete the appropriate procedure in the 2 8 4 Physical Card Reseating Resetting and Replacement section on page 2 136 section procedure for the reporting card AN Caution Always use the supplied electrostatic discharge wristband when working with a powered ONS 15600 Plug the wristband cable into the ESD jack located on the lower right edge of the shelf assembly Step4 Ifthe physical reseat of the card fails to clear the alarm complete the Replace an OC 48 Card or OC 192 Card section on page 2 138 procedure for the reporting card Caution Removing a card that currently carries traffic on one or more ports can cause a traffic hit To avoid this perform an external switch if a switch has not already occurred See the 2 8 2 Protection Switching Lock Initiation and Clearing section on page 2 126 for more information S Note When you replace a card with the identical type of card you do not need to make any changes to the database Stepb Ifthe alarm does not clear log onto http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 to report a Service Affecting SA problem 2 6 46 EOPT PIM Default Severity Critical CR Service Affecting SA SA Logical Object PIM The EQPT alarm for the ASAP card pluggable input output module 4PIO or PIM is raised when all ports on the four port module fail Clear the EOPT PIM Alarm Step 1 Comp
99. ear the KB PASSTHR Condition 2 77 5 KBYTE APS CHANNEL FAILURE 2 78 ear the KBYTE APS CHANNEL FAILURE Alarm 2 78 6 LASER BIAS 2 78 ear the LASER BIAS Alarm 2 78 07 LASER OVER TEMP 2 79 08 LKOUTPR S 2 79 Clear the LKOUTPR S Condition 2 79 09 LOCKOUT REQ 2 79 Clear the LOCKOUT REQ Condition 2 80 10 LOCKOUT REQ RING 2 80 Clear the LOCKOUT REQ RING Condition 2 80 11 LOF BITS 2 80 9 3 lt 2 X CS c C3 March 2009 Contents W Cisco ONS 15600 Troubleshooting Guide R6 0 H Bl Contents 2 6 1 2 6 1 2 6 1 2 6 1 251 2 6 1 2 6 1 2 6 1 2 6 1 2 6 1 2 6 1 2 6 1 2 6 1 2 6 1 2 6 1 2 6 1 2 6 1 2 6 1 2 6 1 2 6 1 2 6 1 2 6 1 Clear the LOF BITS Alarm 2 81 12 LOF OCN 2 81 Clear the LOF OCN Alarm 2 81 13 LO LASERBIAS 2 82 Clear the LO LASERBIAS Alarm 2 82 14 LOP P 2 83 Clear the LOP P Alarm 2 83 15 LO RXPOWER 2 84 Clear the LO RXPOWER Alarm 2 84 16 LOS BITS 2 84 Clear the LOS BITS Alarm 2 85 17 LOS OCN 2 85 Clear the LOS OCN Alarm 2 85 18 LO TXPOWER 2 86 Clear the LO TXPOWER Alarm 2 86 19 LPBKCRS 2 87 Clear the LBKCRS Condition 2 87 20 LPBKFACILITY GIGE 2 87 Clear the LPBKFACILITY GIGE Condition 2 88 21 LPBKFACILITY OCN 2 88 Clear the LBKFACILITY OCN Condition 2 88 22 LPBKPAYLOAD 2 89 Clear the LPBKPAYLOAD Condition 2 89 23 LPBKTERMINAL GIGE 2 89 Clear th
100. example eye loupes magnifiers and microscopes within a distance of 100 mm could pose an eye hazard Statement 1056 A Warning Use of controls adjustments or performing procedures other than those specified may result in hazardous radiation exposure Statement 1057 amp Note APS switches are hitless in the ONS 15600 Clear the APSCM Alarm Step 1 Verify that the working card channel fibers are physically connected directly to the adjoining node s working card channel fibers Caution Always use the supplied electrostatic discharge wristband when working with a powered ONS 15600 Plug the wristband cable into the ESD jack located on the lower right edge of the shelf assembly Step2 If the fibers are correctly connected verify that the protection card channel fibers are physically connected directly to the adjoining node s protection card channel fibers Step3 Ifthe alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 to report a Service Affecting SA problem Cisco ONS 15600 Troubleshooting Guide R6 0 EN March 2009 Chapter2 Alarm Troubleshooting 269 APSCNMIS W 2 6 9 APSCNMIS Default Severity Major MJ Service Affecting SA Logical Object OCN The APS Node ID Mismatch alarm occurs when the source node ID contained in the incoming APS channel K2 byte is not present in the ring
101. failure an LOP P failure a UNEQ P failure or a TIM P failure is declared A failure event also begins if the STS PTE that is monitoring the path supports ERDI P for that path The failure event ends when these failures are cleared FC PFE Far End STS Path Failure Counts FC PFE is a count of the number of near end STS path failure events A failure event begins when an AIS P failure an LOP P failure a UNEQ P failure or a TIM P failure is declared A failure event also begins if the STS PTE that is monitoring the path supports ERDI P for that path The failure event ends when these failures are cleared LBC Laser Bias Current LBC is represented by the percentage of the normal 100 laser bias current of the laser on the card port The high laser bias current LBC HIGH threshold is the percentage of the normal laser bias current when a high current TCA occurs The low laser bias current LBC LOW threshold is the percentage of the normal laser bias current when a low current TCA occurs NPJC PDET Negative Pointer Justification Count STS Path Detected NPJC Pdet P is a count of the negative pointer justifications detected on a particular path in an incoming SONET signal NPJC PGEN Negative Pointer Justification Count STS Path Generated NPJC Pgen P is a count of the negative pointer justifications generated for a particular path to reconcile the frequency of the SPE with the local clock OPT Optical Powe
102. fibers must connect to east port fibers and east port fibers must connect to west port fibers The Install Cards and Fiber Optic Cable chapter in the Cisco ONS 15600 Procedure Guide contains procedures for fibering a BLSR If the alarm does not clear and if the network is a four fiber BLSR ensure that each protect fiber is connected to another protect fiber and each working fiber is connected to another working fiber The software does not report any alarm if a working fiber is incorrectly attached to a protect fiber If the alarm does not clear complete the Verify Node Visibility for Other Nodes procedure on page 2 126 If nodes are not visible complete the 2 8 5 Verify or Create Node DCC Terminations procedure on page 2 143 to ensure that SONET data communication channel DCC terminations exist on each node If the alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 6 6 APSC IMP Default Severity Minor MN Non Service Affecting NSA Logical Object OCN An Improper SONET APS Code alarm indicates three consecutive identical frames containing e Unused code in bits 6 through 8 of byte K2 Codes that are irrelevant to the specific protection switching operation being requested Requests that are irrelevant to the ring state of the ring such as a span protection switch request in a two fiber ring NE ET code in
103. goes to network view Note It can take up to 30 minutes for software to be updated on a standby TSC card Cisco ONS 15600 Troubleshooting Guide R6 0 EE March 2009 Chapter2 Alarm Troubleshooting 2 6 97 IMPROPRMVL EOPT PIM PPM MI Clear the IMPROPRMVL EOPT PIM PPM Alarm Step 1 Step 2 Step 3 A In node view right click the card reporting the IMPROPRMVL Choose Delete from the shortcut menu amp Note CTC does not allow you to delete the reporting card if the card is in service does have circuits mapped to it is paired in a working protection scheme has DCC enabled or is used as a timing reference However if none of these services is provisioned you can delete an IS card If any ports on the card are in service place them out of service OOS MT by completing the following steps Caution Step 4 A Before placing a port out of service OOS MT or OOS DSBLD ensure that no live traffic is present a In node view double click the reporting card to display the card view b Click the Provisioning gt Line tab c Click the Admin State column of any in service IS ports d Choose OOS MT to take the ports out of service If a circuit has been mapped to the card delete it using the procedure in the Manage Circuits chapter in the Cisco ONS 15600 Procedure Guide Caution Step 5 Step 6 Step 7 Before deleting the circuit ensure that the circu
104. ies Chapter1 General Troubleshooting BI 1392 Faulty Fiber Optic Connections Table 1 23 Faulty Fiber Optic Connections Possible Problem Solution Faulty fiber optic Faulty fiber optic connections can be the source of SONET alarms and connections to the signal errors See the 1 9 2 1 Verify Fiber Optic Connections procedure optical OC N card on page 1 66 A Warning Invisible laser radiation may be emitted from disconnected fibers or connectors Do not stare into beams or view directly with optical instruments Statement 1051 A Warning Invisible laser radiation may be emitted from the end of the unterminated fiber cable or connector Do not view directly with optical instruments Viewing the laser output with certain optical instruments for example eye loupes magnifiers and microscopes within a distance of 100 mm may pose an eye hazard Statement 1056 1 9 2 1 Verify Fiber Optic Connections Step 1 Ensure that a single mode fiber connects the ONS 15600 optical OC N port s SM or SM Fiber should be printed on the fiber span cable ONS 15600 optical OC N cards do not use multimode fiber Step2 Ensure that the OGI fiber connector is properly aligned and locked Step3 Verify that the single mode fiber optical line power level coming into the breakout panel is within the specified range a Remove the receive Rx end of the suspect fiber b Connect the receive end of the suspect fi
105. in RFC 2819 6 8 5 12 Event Table The eventTable is read only and unprovisionable The table contains one row for rising alarms and another for falling ones This table has the following restrictions The eventType is always log and trap 4 e The eventCommunity value is always a zero length string indicating that this event causes the trap to be despatched to all provisioned destinations The eventOwner column value is always monitor e The eventStatus column value is always valid 1 6 8 5 13 Log Table The logTable is implemented exactly as specified in RFC 2819 The logTable is based upon data that is locally cached in a controller card If there is a controller card protection switch the existing logTable is cleared and a new one is started on the newly active controller card The table contains as many rows as provided by the alarm controller Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 EXHI Chapter6 SNMP B 6 8 5 History Control RMON Group Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009
106. in a non revertive protection group This transient condition does not result in a standing condition 3 3 40 WRMRESTART The WRMRESTART Warm Restart condition occurs when the node restarts while powered up A restart can be caused by provisioning such as database restore and IP changes or software defects A WRMRESTART is normally accompanied by MANRESET or AUTORESET to indicate whether the reset was initiated manually MAN or automatically AUTO This is the first condition that appears after a TSC card is powered up The condition changes to COLD START if the TSC card is restarted from a physical reseat or a power loss 3 3 41 WTR SPAN The WTR SPAN Span is in Wait To Restore State condition occurs when a BLSR switches to another span due to a Signal Failure Span command or a fiber is pulled from a four fiber BLSR configuration The condition is raised until the WaitToRestore WTR period expires This transient condition clears when the BLSR returns to a normal condition or the IDLE state Cisco ONS 15600 Troubleshooting Guide R6 0 EXE March 2009 Table 4 1 Error or Warning ID CHAPTER Error Messages Note The terms Unidirectional Path Switched Ring and UPSR may appear in Cisco literature These terms do not refer to using Cisco ONS 15xxx products in a unidirectional path switched ring configuration Rather these terms as well as Path Protected Mesh Network and PPMN refer generally to Cisco s
107. in authentication Verify that the key does not exceed the character limit EID 3101 DCC Metric is not in the range 1 65535 The DCC metric should be in the range of 1 to 65535 EID 3102 Invalid DCC Metric There was an invalid DCC metric EID 3103 Invalid IP Address 0 The IP address is invalid EID 3104 Router priority is not in the range of 0 255 The router priority should be in the range of 0 to 255 EID 3105 Invalid Router Priority The router priority is invalid EID 3106 Hello Interval is not in the range of 1 65535 The hello interval should be in the range of 1 to 65535 EID 3107 Invalid Hello Interval The hello interval is invalid EID 3109 Invalid Dead Interval value Valid range is 1 2147483647 The dead interval value must be between 1 and 2147483647 EID 3110 Dead Interval must be larger than Hello Interval Refer to error message text EID 3111 LAN transit delay is not in the range of 1 3600 seconds The LAN transit delay should be in the range of 1 to 3600 seconds EID 3112 Invalid Transmit Delay The transmit delay is invalid EID 3113 Retransmit Interval is not in the range 1 3600 seconds The retransmit interval should be in the range of 1 to 3600 seconds EID 3114 Invalid Retransit Interval The retransmit interval is invalid EID 3115 LAN Metric is not in the range 1 65535 The LAN metric should be in the range of 1 to 65535 EID 3116 Invalid LAN Metric The LAN metric is invalid EID 3117 If OSPF is active on LAN no DCC
108. item EID 2108 0 is already in the network The specified item exists in the network EID 2109 The node is already in the current login group The node you are trying to add is already present in the current login group EID 2110 Please enter a number between 0 and 0 You must enter a number in the range between 0 and the specified value EID 2111 This node ID is already in use Please choose another Select a node ID that is not in use EID 2113 Cannot set extension byte for ring CTC cannot set the extension byte 0 EID 2114 Card communication failure Error applying operation This error can occur during an attempt to apply a BLSR protection operation to a line EID 2115 Error applying operation There was an error in applying the specified 0 operation EID 2116 Invalid extension byte setting for ring The extension byte set for the specified ring 0 is invalid EID 2118 Cannot delete ring There is a protection operation set All Delete all the protection operations for the protection operations must be clear for ring to be deleted ring before it can be deleted EID 2119 Cannot delete 0 because a protection switch is in effect Clear all protection operations or switches Please clear any protection operations make sure that the before deleting the ring reversion time is not never and allow any protection switches to clear before trying again EID 2120 The following nodes could not be unprovisioned The specified nodes could not be 0
109. limit and you are logged out of the session You must login again 3 3 32 SFTWDOWN FAIL The SFTDOWN FAIL Software Download Failed condition occurs when the system fails to download the required software An incorrect input that points to the wrong place or file network issues or a bad corrupt package can cause this failure Retrying the operation with the correct name location will usually succeed If network issues persist you must contact the network lab support If the package is corrupt contact Cisco TAC See the Obtaining Documentation and Submitting a Service Request section on page xxxiii for details Cisco ONS 15600 Troubleshooting Guide R6 0 EN March 2009 Chapter3 Transients Conditions 3 3 33 SPANLENGTH OUT OF RANGE Mi 3 3 33 SPANLENGTH OUT OF RANGE The SPANLENGTH OUT OF RANGE Span Length Out of Range condition occurs when the measured span loss does not fall within the limits of minimum and maximum expected span loss It can also occur when the difference between MaxExpSpanLoss and MinExpSpanLoss is greater than 1dB When you perform a Calculate Span Loss operation on an ONS 15454 DWDM node the software measures the real span loss in the field by comparing the far end POSC power and the near end OSC power 3 3 34 SWFTDOWNFAIL The SFTDOWN FAIL Software Download Failed condition occurs when the system fails to download the required software An incorrect input that points to the wrong place o
110. map The APSCNMIS alarm could occur and clear when a BLSR is being provisioned If so you can disregard the temporary occurrence If the APSCNMIS remains the alarm clears when a K byte with a valid source node ID is received Clear the APSCNMIS Alarm Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Complete the Identify a BLSR Ring ID or Node ID Number procedure on page 2 125 to verify that each node has a unique node ID number If the Node ID column contains any two nodes with the same node ID listed record the repeated node ID Click Close in the Ring Map dialog box If two nodes have the same node ID number complete the Change a BLSR Node ID Number procedure on page 2 126 to change one node ID number so that each node ID is unique amp Note Ifthe node names shown in the network view do not correlate with the node IDs log into each node and click the Provisioning BLSR tabs The BLSR window shows the node ID of the login node S Note Applying and removing a lockout on a span causes the ONS node to generate a new K byte The APSCNMIS alarm clears when the node receives a K byte containing the correct node ID If the alarm does not clear use the Initiate a Lock Out on a BLSR Protect Span procedure on page 2 133 to lock out the span Complete the Clear a BLSR External Switching Command procedure on page 2 134 to clear the lockout If the alarm does not clear log into the Technical Su
111. maxBaseRate for ASAP Ethernet cards March 2009 Cisco ONS 15600 Troubleshooting Guide R6 0 H Chapter5 Performance Monitoring BE 562 ASAP Card Ethernet Performance Monitoring Parameters Table 5 7 maxBaseRate for STS Circuits STS maxBaseRate STS 1 51840000 STS 3c 155000000 STS 6c 311000000 STS 12c 622000000 amp Note Line utilization numbers express the average of ingress and egress traffic as a percentage of capacity 5 6 2 3 ASAP Card Ether Ports History Window The Ethernet Ether Ports History window lists past Ethernet statistics for the previous time intervals The History window displays the statistics for each port for the number of previous time intervals as shown in Table 5 8 The listed parameters are defined in Table 5 6 on page 5 12 Table 5 8 Ethernet History Statistics per Time Interval Time Interval Number of Intervals Displayed 1 minute 60 previous time intervals 15 minutes 32 previous time intervals 1 hour 24 previous time intervals 1 day 24 hours 7 previous time intervals 5 6 2 4 ASAP Card POS Ports Statistics Parameters The Ethernet POS Ports statistics window lists Ethernet POS parameters at the line level Table 5 9 defines the ASAP card Ethernet POS Ports parameters Table 5 9 ASAP Card POS Ports Parameters Parameter Meaning Time Last Cleared A time stamp indicating the last time statistics were reset Link Status Indicates whethe
112. mismatch TIM P is raised on a circuit path and then a loss of pointer on the path LOP P is raised on the path the LOP P alarm stands and the TIM P closes The hierarchy of path alarms in the ONS 15600 system is shown in Table 2 9 Table 2 9 Path Alarm Hierarchy Priority Condition Type Highest AIS P LOP P UNEQ P Lowest TIM P Facility port alarms also follow a hierarchy which means that lower ranking alarms are closed by higher ranking alarms The hierarchy of facility alarms in the ONS 15600 system is shown in Table 2 10 Table 2 10 Facility Alarm Hierarchy Priority Condition Type LOS LOF AIS L SF L Highest SD L RFI L TIM S H Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 l Chapter2 Alarm Troubleshooting Table 2 10 Priority 2 5 4 Alarm Hierarchy Ml Facility Alarm Hierarchy continued Condition Type AIS P LOP P SF P SD P UNEQ P TIM P Lowest PLM P 1 This alarm is not used in this platform in this release Near end failures and far end failures follow different hierarchies Near end failures stand according to whether they are for the entire signal LOS LOF facility AIS L etc path AIS P etc or VT AIS V etc The full hierarchy for near end failures is shown in Table 2 11 This table is taken from Telcordia GR 253 CORE Table 2 11 Priority Near End Ala
113. more information refer to the Maintain the Node chapter of the Cisco ONS 15600 Procedure Guide Step2 Resend test traffic on the loopback circuit with a known good card installed Step3 Ifthe test set indicates a good circuit the problem was probably the defective card Return the defective card to Cisco through the RMA process Contact Cisco Technical Support 1 800 553 2447 Step4 Complete the Replace an OC 48 Card or OC 192 Card procedure on page 2 138 for the faulty card Stepb Clear the loopback on the port a Click the Maintenance Loopback Port tabs or Maintenance Optical Loopback Port tabs b Choose None from the Loopback Type column for the port being tested c Choose the appropriate state IS OOS DSBLD OOS MT IS AINS from the Admin State column for the port being tested d Click Apply e Click Yes in the confirmation dialog box Step6 Clear the loopback circuit a Click the Circuits tab b Choose the loopback circuit being tested c Click Delete d Click Yes in the Delete Circuits dialog box Do not check any check boxes Step7 Complete the 1 2 6 Perform a Terminal Loopback on a Destination Node Optical Port procedure on page 1 22 March 2009 Cisco ONS 15600 Troubleshooting Guide R6 0 H Chapter1 General Troubleshooting B 126 Perform a Terminal Loopback on a Destination Node Optical Port 1 2 6 Perform a Terminal Loopback on a Destination Node Optical Port The terminal loop
114. nalezy zapozna sie z zagro eniami zwi zanymi z uk adami elektrycznymi oraz ze standardowymi rodkami zapobiegania wypadkom Na ko cu ka dego ostrze enia podano numer na podstawie kt rego mo na odszuka ttumaczenie tego ostrze enia w do czonym do urz dzenia dokumencie z t umaczeniami ostrze e NINIEJSZE INSTRUKCJE NALE Y ZACHOWA Upozornenie D LE IT BEZPE NOSTN POKYNY Tento varovn symbol ozna uje nebezpe enstvo Nach dzate sa v situ cii s nebezpe enstvom razu Pred pr cou na akomko vek vybaven si uvedomte nebezpe enstvo s visiace s elektrick mi obvodmi a obozn mte sa so tandardn mi opatreniami na predch dzanie razom Pod a sla na konci ka d ho upozornenia vyh adajte jeho preklad v prelo en ch bezpe nostn ch upozorneniach ktor s prilo en k zariadeniu USCHOVAJTE SI TENTO N VOD Cisco ONS 15600 Troubleshooting Guide R6 0 Pox i March 2009 About this Guide Document Conventions W Obtaining Optical Networking Information This section contains information that is specific to optical networking products For information that pertains to all of Cisco refer to the Obtaining Documentation and Submitting a Service Request section on page 33 Where to Find Safety and Warning Information For safety and warning information refer to the Cisco Optical Transport Products Safety and Compliance Information document that accompanied the product This publi
115. network manager SNMP agent and the managed devices Cisco ONS 15600 Troubleshooting Guide R6 0 Em March 2009 Chapter 6 6 2 Basic SNMP Components W Figure 6 2 Example of the Primary SNMP Components Management Entity c uS Agent E Management Management Management Database Database Database Managed Devices 33930 An agent such as SNMP residing on each managed device translates local management information data such as performance information or event and error information caught in software traps into a readable form for the management system Figure 6 3 illustrates SNMP agent get requests that transport data to the network management software Figure 6 3 Agent Gathering Data from a MIB and Sending Traps to the Manager NMS Network device get get next get bulk e X get response traps SNMP Manager MIB SNMP Agent E 32632 The SNMP agent captures data from management information bases or MIBs which are device parameter and network data repositories or from error or change traps A managed element such as a router access server switch bridge hub computer host or network element such as an ONS 15600 is accessed through the SNMP agent Managed devices collect and store management information making it available through SNMP to other management systems having the same protocol compatibility
116. not exist EID 1039 The version of the browser applet does not match the version Refer to error message required by the network element Please close and restart your browser in order to launch the Cisco Transport Controller WID 1040 WARNING Running the CTC with a JRE version other than Refer to warning message the recommended JRE version might cause the CTC to behave in an unexpected manner EID 2001 No rolls selected 0 No rolls were selected for the bridge and roll EID 2002 The Roll must be completed or cancelled before it can be You cannot delete the roll unless it has been deleted completed or cancelled EID 2003 Error deleting roll There was an error when CTC tried to delete the roll EID 2004 No IOS slot selected You did not select a Cisco IOS slot EID 2005 CTC cannot find the online help files for 0 The files may Refer to error message text have been moved deleted or not installed To install online help run the setup program on the software or documentation CDs Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 EN Chapter4 Error Messages a Table 4 1 Error Messages continued Error or Warning ID Error or Warning Message Description EID 2006 Error editing circuit s 0 1 An error occurred when CTC tried to open the circuit for editing EID 2007 Unable to save preferences CTC cannot save the preferences EID 2008 Unable to store circ
117. on one or more ports can cause a traffic hit To avoid this perform an external switch if a switch has not already occurred See the procedures in the 2 8 2 Protection Switching Lock Initiation and Clearing section on page 2 126 For more information refer to the Maintain the Node chapter of the Cisco ONS 15600 Procedure Guide Resend test traffic on the loopback circuit with a known good card installed If the test set indicates a good circuit the problem was probably the defective card Return the defective card to Cisco through the RMA process Contact Cisco Technical Support 1 800 553 2447 Complete the Replace an OC 48 Card or OC 192 Card procedure on page 2 138 for the faulty card Clear the facility loopback on the port a Click the Maintenance Ethernet Loopback Port tabs b Choose None from the Loopback Type column for the port being tested c Choosethe appropriate state IS OOS DSBLD OOS MT from the Admin State column for the port being tested d Click Apply e Click Yes in the confirmation dialog box Clear the loopback circuit a Click the Circuits tab b Choose the loopback circuit being tested c Click Delete d Click Yes in the Delete Circuits dialog box Do not check any check boxes Complete the 1 3 6 Perform a Terminal Loopback on a Destination Node Ethernet Port procedure on page 1 41 Cisco ONS 15600 Troubleshooting Guide R6 0 ETE March 2009 Chapter1 Gener
118. optical modules While handling electro optical module wear a grounding wrist strap to discharge the static buildup Wrist straps are designed to prevent static electricity damage to equipment Statement 312 1 10 0 1 Isolate the Cause of Power Supply Problems Step 1 If a single ONS 15600 show signs of fluctuating power or power loss Verify that the 48 VDC power terminals are properly connected to the power distribution unit PDU Verify that the power cable is in good condition Verify that the power cable connections are properly crimped Verify that 50A circuit breakers are used in the PDU Verify that the circuit breakers are not blown or tripped Verify that a rack ground cable attaches to the frame ground terminal FGND on the ONS 15600 Connect this cable to the ground terminal according to local site practice Verify that the DC power source has enough capacity to carry the power load If the DC power source is battery based e Check that the output voltage is in the specified range from 40 5 VDC to 72 VDC Check the age of the batteries Battery performance decreases with age March 2009 Cisco ONS 15600 Troubleshooting Guide R6 0 H Chapter1 General Troubleshooting B 110 Power Supply Problems e Check for opens and shorts in batteries which might affect power output e If brownouts occur the power load and fuses might be too high for the battery plant Step2 If multiple pieces of site equi
119. or VT used for the source dialog box j Click Next k In the Circuit Creation circuit routing preferences dialog box leave all defaults Click Finish Confirm that the newly created circuit appears on the Circuits tab list as a two way circuit S Note Itis normal for the LPBKFACILITY OCN condition on page 2 88 to appear during a loopback setup The condition clears when you remove the loopback Create the facility loopback on the intermediate port being tested a Goto the node view of the intermediate node Choose View Go To Other Node from the menu bar e Choose the node from the drop down list in the Select Node dialog box and click OK b In node view double click the intermediate node card that requires the loopback c Click the Maintenance Loopback Port tabs or Maintenance Optical Loopback Port tabs d Select OOS MT from the Admin State column If multiple ports are available select the row appropriate for the desired port e For an OC 48 card or ASAP card optical port select Facility Line from the Loopback Type column For an OC 192 card select Payload If multiple ports are available select the row appropriate for the desired port f Click Apply g Click Yes in the confirmation dialog box Complete the Test and Clear the Facility Line Loopback or Payload Loopback Circuit procedure on page 1 17 Test and Clear the Facility Line Loopback or Payload Loopback Circuit
120. selected EID 3396 Invalid Configuration The standby controller card is not a The standby controller card should be a TCC2P card TCC2P card EID 3397 Wrong version for file 0 The specified file is of wrong version EID 3398 Cannot delete PPM Refer to error message text EID 3399 Cannot delete PPM It has port s in use Remove the ports coonected to the Pluggable Port Module before it can be deleted EID 3400 Unable to switch force to Primary Facility not allowed Refer to error message text EID 3401 0 cannot be provisioned for the port while 1 is enabled The relationship between parameters 0 and 1 are such that enabling either one prevents the provisioning of the other EID 3402 Unable to complete the switch request The protect card is Refer to error message text either not present or is not responding Try again after ensuring that the protect card is present and is not resetting EID 3403 Admin state transition has not been attempted on the monitored Refer to error message text port EID 3404 The far end IP address could not be set on the 0 termination Refer to error message text The IP address cannot be loopback 127 0 0 0 8 class D 224 0 0 0 4 class E 240 0 0 0 4 broadcast 255 255 255 255 32 internal 1 EID 4000 The 0 ring name cannot be changed now A 0 switch is You cannot change the ring name because a active switch of the same ring type is active EID 4001 The 0 ring ID cannot be
121. settings for each node If one is incorrect choose the correct value in the Edit SDCC dialog box and click OK Step7 Ifall of the preceding settings are correct ensure that OSI routers are enabled for the communication channels at both ends by completing the following steps a Click Provisioning OSI Routers Setup b View the router entry under the Status column If the status is Enabled check the other end c If the Status is Disabled click the router entry and click Edit d Check the Enabled check box and click OK Step8 Ifthe routers on both ends are enabled and the alarm still has not cleared ensure that both ends of the comm channel have a common MAA by completing the following steps a Click the Provisioning OSI Routers Setup tabs b Record the primary MAA and secondary MAAs if configured Tip You can record long strings of information such as the MAA address by using the CTC export and print functions Export it by choosing File gt Export gt html Print it by choosing File gt Print c Log into the other node and record the primary MAA and secondary MAAs if configured d Compare this information There should be at least one common primary or secondary MAA in order to establish an adjacency e If there is no common MAA one must be added to establish an adjacency Refer to the Turn Up Node chapter in the Cisco ONS 15600 Procedure Guide for instructions to do this Step9 Ifthe al
122. shelf A one or B indicates that the alarm occurs against the second card of its type in the shelf Clear the CONTBUS CLK B Alarm Step 1 Complete the Clear the CONTBUS CLK A Alarm procedure on page 2 32 Step2 Ifthe alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 6 31 CONTBUS I0 A Default Severity Minor MN Non Service Affecting NSA Logical Object EQPT A TSC card A to Shelf A Slot Communication Failure alarm occurs when the active Slot 5 TSC card TSC card A has lost communication with another card in the shelf The other card is identified by the Object column in the CTC alarm window Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 EX Chapter2 Alarm Troubleshooting BE 2532 CONTBUS I0 B The CONTBUS IO A alarm can appear briefly when the ONS 15600 switches to the standby TSC card In the case of a TSC card protection switch the alarm clears after the other cards establish communication with the newly active TSC card If the alarm persists the problem lies with the physical path of communication from the TSC card to the reporting card The physical path of communication includes the TSC card the other card and the backplane Clear the CONTBUS IO A Alarm Step 1 Step 2 Step 3 Step 4 Step 5 A Ensure that the reporting card is physically present in the shelf Record the car
123. software error attempting to download the file Refer to error message text Please try again later EID 3259 Create FC MR Threshold You must create a Fibre Channel Multirate FC MR card threshold EID 3260 An error was encountered while provisioning the internal The specified internal subnet could not be subnet provisoned 0 EID 3261 The port rate provisioning cannot be changed while circuits Refer to error message text exist on this port EID 3262 The port provisioning cannot be changed when the port status You must provision the ports only when the is not OOS port is Out of Service WID 3263 You are using Java version 0 CTC should run with Java CTC is being launched with the wrong version 1 It can be obtained from the installation CD or version of the JRE 0 This version of CTC http java sun com j2se requires a particular version of the JRE 1 The CTC and browser must be closed and restarted to allow the correct Java version to be loaded EID 3264 The port provisioning cannot be changed while the port is 0 You must modify the port provisioning only when the port is out of service EID 3265 Error modifying Protection Group Protection Group could not be modified EID 3266 Conditions could not be retrieved from the shelf or card view Refer to error message text WID 3267 Cannot edit XTC protection group Refer to warning message text WID 3268 Invalid entry 0 The specified entry is invalid Cisco ONS 15600 Tr
124. switch request for an OC N card or a lockout switch request on the BLSR ring level A lockout prevents protection switching Clearing the lockout again allows protection switching and clears the LOCKOUT REQ RING condition Clear the LOCKOUT REO RING Condition Step 1 Complete the Clear a BLSR External Switching Command procedure on page 2 134 Step2 If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 6 111 LOF BITS Default Severity Minor MN Non Service Affecting NSA Logical Object BITS The Loss of Frame BITS alarm is Major MJ if there is no backup TSC card BITS source and Minor MN if one of the TSC cards BITS sources fails If one of the pair fails a timing APS is activated on the second source Cisco ONS 15600 Troubleshooting Guide R6 0 EN March 2009 Chapter2 Alarm Troubleshooting 26112 LOF OCN MI Clear the LOF BITS Alarm Step 1 Verify that the framing and coding match between the BITS input and the TSC card by completing the following steps a Find the coding and framing formats of the external BITS timing source This should be in the user documentation for the external BITS timing source or on the external timing source itself b Click the node view Provisioning gt Timing gt BITS Facilities tabs c Verify that the Coding setting matches the Coding setting of the BI
125. tachometry counter Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 EUN Chapter2 Alarm Troubleshooting WI 256565 FAN FAIL Clear the FANDEGRADE Alarm Step 1 Complete the Clear the FAN FAIL Alarm procedure on page 2 58 Step2 Ifthe alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 6 65 FAN FAIL Default Severity Critical CR Service Affecting SA Logical Object FAN The Fan Failure alarm occurs when two or more fans out of a total of six have failed The ONS 15600 has no standby fan All fans should be active The FAN FAIL alarm can be accompanied by the MFGMEM FAN alarm on page 2 95 against the fan This alarm can also be raised in conjunction with a PWR alarm on page 2 100 Clear the FAN FAIL Alarm Step1 Ifthe MFGMEM FAN alarm on page 2 95 is also reported against the fan complete the Clear the MFGMEM FAN Alarm procedure on page 2 95 Step2 Ifthe alarm does not clear check the condition of the air filter to see if it needs cleaning or replacement using the procedure located in the Maintain the Node chapter in the Cisco ONS 15600 Procedure Guide A Caution Always use the supplied electrostatic discharge wristband when working with a powered ONS 15600 Plug the wristband cable into the ESD jack located on the lower right edge of the shelf assembly Step3 Ifthe alarm do
126. that the newly created circuit appears on the Circuits tab list as a two way circuit S Note Itis normal for the LPBKTERMINAL OCN condition on page 2 89 to appear during a loopback setup The condition clears when you remove the loopback Step4 Create the terminal loopback on the destination port being tested a In node view double click the ASAP card b Click the Maintenance gt Optical gt Loopback gt Port tabs c Select OOS MT from the Admin State column If there are multiple available circuits select the row appropriate for the desired port d Select Terminal Inward from the Loopback Type column e Click Apply f Click Yes in the confirmation dialog box Cisco ONS 15600 Troubleshooting Guide R6 0 EXE March 2009 Chapter1 General Troubleshooting 1 22 Perform a Terminal Inward Loopback on a Source Node Optical Port Stepb Complete the Test and Clear the Terminal Loopback Circuit procedure on page 1 11 Test and Clear the Terminal Loopback Circuit Step1 If the test set is not already sending traffic send test traffic on the loopback circuit Step2 Examine the test traffic being received by the test set Look for errors or any other signal information that the test set is capable of indicating Step3 If the test set indicates a good circuit no further testing is necessary on the loopback circuit Clear the terminal loopback state on the port a Double click the ASAP in the s
127. the specified row EID 3164 New Node ID 0 for Ring ID 1 duplicates ID of node 2 The new specified node ID for the specified ring ID is the same as another node ID EID 3165 The Ring ID provided is already in use Ring IDs must be Refer to error message text unique EID 3166 Error refreshing 0 table CTC encountered an error while refreshing the specified table EID 3167 Slot already in use Refer to error message text EID 3168 Provisioning Error An error was encountered while attempting the specified provisioning operation Refer to the details portion of the error dialog box for more information EID 3169 Error Adding Card CTC encountered an error while adding the card EID 3170 Cannot delete card 0 Refer to error message text EID 3171 Error creating Trap Destination CTC encountered an error creating the trap destination EID 3172 No RMON Thresholds selected Select an RMON threshold EID 3173 The contact 0 exceeds the limit of 1 characters The specified contact exceeds the specified character limit EID 3174 The location 0 exceeds the limit of 1 characters The specified location exceeds the specified character limit EID 3175 The operator identifier 0 exceeds the limit of 1 The specified operator identifier exceeds characters the specified character limit EID 3176 The operator specific information 0 exceeds the limit of The specified operator specific information 1 characters ex
128. the 4PIO PIM is indicated Remove this 4PIO PIM and replace it with a known good one using the procedures for this in the Install Cards and Fiber Optic Cable chapter of the Cisco ONS 15600 Procedure Guide Step4 If the trouble still is not located complete the Replace an OC 48 Card or OC 192 Card procedure on page 2 138 for the suspected bad ASAP card and replace it with a known good one Caution Removing a card that currently carries traffic on one or more ports can cause a traffic hit To avoid this perform an external switch if a switch has not already occurred See the procedures in the 2 8 2 Protection Switching Lock Initiation and Clearing section on page 2 126 For more information refer to the Maintain the Node chapter of the Cisco ONS 15600 Procedure Guide Step5 Resend test traffic on the loopback circuit with a known good card installed Step6 Ifthe test set indicates a good circuit the problem was probably the defective card Return the defective card to Cisco through the RMA process Contact Cisco Technical Support 1 800 553 2447 Step7 Complete the Replace an OC 48 Card or OC 192 Card procedure on page 2 138 for the faulty card Step8 Clear the facility loopback a Click the Maintenance gt Ethernet gt Loopback gt Port tab b Choose None from the Loopback Type column for the port being tested c Choose the appropriate state IS OOS DSBLD OOS MT from the Admin State column for the p
129. the Perform UPSR span switching field b Choose Clear from the drop down list c Click Apply d In the Confirm UPSR Switch dialog box click Yes e In the Protection Switch Result dialog box click OK In the Circuits on Span dialog box the switch state for all circuits is Clear Unprotected circuits do not switch Initiate a Force Ring Switch on a BLSR Step 1 Step 2 Step 3 Log into a node on the network If you are already logged in continue with Step 2 From the View menu choose Go to Network View In network view click the Provisioning BLSR tabs March 2009 Cisco ONS 15600 Troubleshooting Guide R6 0 H Chapter2 Alarm Troubleshooting BI 2382 Protection Switching Lock Initiation and Clearing Step4 Click the row of the BLSR you are switching then click Edit Step5 Right click a BLSR node west port and choose Set West Protection Operation Step6 In the Set West Protection Operation dialog box choose Force Ring from the drop down list Step7 Click OK Step8 Click Yes in the two Confirm BLSR Operation dialog boxes that appear Initiate a Force Span Switch on a Four Fiber BLSR Step1 Log into a node on the network If you are already logged in continue with Step 2 Step2 From the View menu choose Go to Network View Step 3 In network view click the Provisioning BLSR tabs Step4 Click the row of the BLSR you are switching then click Edit Step5 Right click a BLSR node west port and c
130. the primary and second timing references in the node Timing reference loss occurs when line coding on the timing input is different from the configuration on the node and it often occurs during the selection of a new node reference clock The condition clears when primary or second timing is reestablished After the 24 hour holdover period expires timing slips could begin to occur on an ONS 15600 relying on an internal clock Clear the HLDOVRSYNC Condition Step 1 Clear additional alarms that relate to timing such as 2 6 86 FRNGSYNC page 2 66 e 2 6 87 FSTSYNC page 2 67 e 2 6 111 LOF BITS page 2 80 e 2 6 116 LOS BITS page 2 84 2 6 127 MANSWTOINT page 2 91 e 2 6 1298 MANSWTOPRI page 2 91 e 2 6 1209 MANSWTOSEC page 2 91 Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 EZB Chapter2 Alarm Troubleshooting WI 2 6 96 IMPROPRMVL CAP Step 2 Step 3 e 2 6 130 MANSWTOTHIRD page 2 92 e 2 6 181 SWTOPRI page 2 114 e 2 6 182 SWTOSEC page 2 115 e 2 6 183 SWTOTHIRD page 2 115 e 2 6 186 SYNC FREQ page 2 116 e 2 6 187 SYNCPRI page 2 116 e 2 6 188 SYNCSEC page 2 117 e 2 6 1809 SYNCTHIRD page 2 117 Reestablish a primary and secondary timing source according to local site practice If none exists refer to the Change Node Settings chapter in the Cisco ONS 15600 Procedure Guide to find one If the condition does not clear log into the Technical Support Website at http www cisco com te
131. this in the Install Cards and Fiber Optic Cable chapter of the Cisco ONS 15600 Procedure Guide Step4 If the trouble still is not located complete the Replace an OC 48 Card or OC 192 Card procedure on page 2 138 for the suspected bad ASAP card and replace it with a known good one Stepb Resend test traffic on the loopback circuit with a known good card Step6 Ifthe test set indicates a good circuit the problem was probably the defective card Return the defective card to Cisco through the RMA process Contact Cisco Technical Support 1 800 553 2447 Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 EN Chapter1 General Troubleshooting B 123 Perform an XC Loopback on the Source Optical Port Step 7 Step 8 Step 9 Step 10 Complete the Replace an OC 48 Card or OC 192 Card procedure on page 2 138 for the defective card Clear the terminal loopback on the port before testing the next segment of the network circuit path a Double click the ASAP card in the source node with the terminal loopback a Click the Maintenance gt Optical gt Loopback gt Port tabs b Choose the appropriate state IS OOS DSBLD OOS MT IS AINS from the Admin State column for the port being tested If multiple ports are available select the appropriate row for the desired port The new admin state will override the loopback c Click Apply d Click Yes in the confirmation dialog box Clear the terminal loopback circu
132. unprovisioned Try deleting this BLSR or Therefore you will need to delete this 1 again later MS SPRing later EID 2121 Cannot upgrade ring CTC cannot upgrade the specified ring 0 H Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 l Chapter4 Error Messages Table 4 1 Error Messages continued Error or Warning ID Error or Warning Message Description EID 2122 Inadequate ring speed for upgrade Only 0 or higher 1 You have selected an incorrect ring speed can be upgraded to 4 fiber for upgrade Only rings within the specified parameters can be upgraded to 4 fiber BLSR EID 2123 Verify that the following nodes have at least two in service Nonupgradable nodes Verify that the ports with the same speed as the 2 fiber 0 The ports cannot specified nodes have at least two IS NR serve as a timing reference and they cannot have DCC ports with the same speed as the 2 fiber terminations or overhead circuits 1 BLSR The specified ports cannot serve as a timing reference and they cannot have data communications channel DCC terminations or overhead circuits EID 2124 You cannot add this span because it is connected to a node that Refer to error message text already has the east and west ports defined EID 2125 You cannot add this span as it would cause a single card to host Refer to error message text both the east span and the west span
133. working with a powered ONS 15600 Plug the wristband cable into the ESD jack located on the lower right edge of the shelf assembly If the physical connections are correct and configured to carry DCC traffic ensure that both ends of the fiber span have in service IS NR ports Verify that the SRV LED on each OC N card is green When the LEDs on the OC N cards are correctly illuminated complete the 2 8 5 Verify or Create Node DCC Terminations procedure on page 2 143 Repeat Step 4 at the adjacent nodes If DCC is provisioned for the ends of the span verify that the port is active and in service by completing the following steps a Confirm that the OC N card shows a green LED in CTC or on the physical card A green SRV LED indicates an active card b To determine whether the port is in service double click the card in CTC to display the card view c Click the Provisioning Line tabs d Verify that the Admin State column lists the port as IS e Ifthe Admin State column lists the port as OOS MT or OOS DSBLD click the column and click IS from the drop down list Click Apply For all nodes if the card is in service use an optical test set to determine whether signal failures are present on fiber terminations For specific procedures to use the test set equipment consult the manufacturer Caution Step 8 Using an optical test set disrupts service on the OC N card It could be necessary to manually switch traffic car
134. you want to lock out In the Selected Group list click the card that you want to lock traffic out of Cisco ONS 15600 Troubleshooting Guide R6 0 E March 2009 Chapter2 Alarm Troubleshooting 2 82 Protection Switching Lock Initiation and Clearing MI Step4 In the Inhibit Switching area click Lock Out Stepb Click Yes in the confirmation dialog box The lockout has been applied and traffic is switched to the opposite card Clear a Card or Port Lock On or Lock Out Command Step 1 In node view click the Maintenance Protection tabs Step2 In the Protection Groups list click the protection group that contains the card that you want to clear Step3 In the Selected Group list click the card that you want to clear Step4 In the Inhibit Switching area click Unlock Stepb Click Yes in the confirmation dialog box The lock on or lockout is cleared Initiate a 1 1 Card Switch Command amp Note The Switch command only works on the Active card whether it is Working or Protect It does not work on the Standby card Step 1 In node view click the Maintenance gt Protection tabs Step2 Click the protection group that contains the card you want to switch Step 3 Under Selected Group click the active card Step4 Next to Switch Commands click Switch The working slot should change to Working Active and the protect slot should change to Protect Standby Initiate a Force Switch for All Circuits on a Path
135. 0 ELS March 2009 Chapter 1 General Troubleshooting 13 Troubleshooting an Ethernet Circuit Path With Loopbacks W d Click Yes in the Delete Circuits dialog box Do not check any check boxes The entire optical circuit path has now passed its comprehensive series of loopback tests This circuit qualifies to carry live traffic 1 3 Troubleshooting an Ethernet Circuit Path With Loopbacks S Facility line loopbacks and terminal loopbacks are often used together to test the circuit path through the network or to logically isolate a fault Performing a loopback test at each point along the circuit path systematically isolates possible points of failure You can use these procedures only on the ASAP card Ethernet ports in the ONS 15600 system The example in this section tests an Ethernet circuit on a three node BLSR Using a series of facility loopbacks and terminal loopbacks the example scenario traces the circuit path tests the possible failure points and eliminates them The logical progression contains six network test procedures Note amp The test sequence for your circuits will differ according to the type of circuit and network topology 1 A facility loopback on the source node Ethernet port A terminal loopback on the source node Ethernet port A facility loopback on the intermediate node Ethernet port A terminal loopback on the intermediate node Ethernet port A facility loopback on the destination node
136. 00 mm could pose an eye hazard Statement 1056 Cisco ONS 15600 Troubleshooting Guide R6 0 ES March 2009 Chapter2 Alarm Troubleshooting A 2 6 Alarm Procedures Wi Warning Use of controls adjustments or performing procedures other than those specified may result in hazardous radiation exposure Statement 1057 Warning Class 1 laser product Statement 1008 Warning A Do not reach into a vacant slot or chassis while you install or remove a module or a fan Exposed circuitry could constitute an energy hazard Statement 206 Warning The power supply circuitry for the equipment can constitute an energy hazard Before you install or replace the equipment remove all jewelry including rings necklaces and watches Metal objects can come into contact with exposed power supply wiring or circuitry inside the DSLAM equipment This could cause the metal objects to heat up and cause serious burns or weld the metal object to the equipment Statement 207 2 6 Alarm Procedures 2 6 1 AIS This section lists alarms alphabetically and includes some conditions commonly encountered when troubleshooting alarms The severities descriptions and troubleshooting procedures accompany alarms and conditions Default Severity Not Reported NR Non Service Affecting NSA Logical Object BITS The Alarm Indication Signal AIS condition indicates that this node is detecting an alarm indication signal in
137. 1 10 0 1 Isolate the Cause of Power Supply Problems 1 71 cHAPTER 2 Alarm Troubleshooting 2 1 2 1 Alarm Indexes by Default Severity 2 1 2 1 1 Critical Alarms CR 2 2 2 1 2 Major Alarms MJ 2 2 2 1 3 Minor Alarms MN 2 2 2 1 4 Not Alarmed NA Conditions 2 3 2 1 5 Not Reported NR Conditions 2 4 2 2 Alarms and Conditions Listed by Alphabetical Entry 2 5 2 3 Alarm Logical Objects 2 7 2 4 Alarm List by Logical Object Type 2 8 2 5 Trouble Notifications 2 11 2 5 1 Alarm Characteristics 2 11 2 5 2 Condition Characteristics 2 11 2 5 3 Severities 2 11 2 5 4 Alarm Hierarchy 2 12 2 5 5 Service Effect 2 14 2 5 6 States 2 14 2 5 7 Safety Summary 2 14 2 6 Alarm Procedures 2 15 2 6 1 AIS 2 15 Clear the AIS Condition 2 15 Cisco ONS 15600 Troubleshooting Guide R6 0 mm March 2009 Contents W 2 6 2 AIS L 2 16 Clear the AIS L Condition 2 16 2 6 3 AIS P 2 16 Clear the AIS P Condition 2 16 2 6 4 APSB 2 16 Clear the APSB Alarm 2 17 2 6 5 APSCDFLTK 2 17 Clear the APSCDFLTK Alarm 2 17 2 6 6 APSC IMP 2 18 Clear the APSC IMP Alarm 2 19 2 6 7 APSCINCON 2 19 Clear the APSCINCON Alarm 2 19 2 6 8 APSCM 2 20 Clear the APSCM Alarm 2 20 2 6 9 APSCNMIS 2 21 Clear the APSCNMIS Alarm 2 21 2 6 10 APSIMP 2 21 Clear the APSIMP Condition 2 22 2 6 11 APSMM 222 Clear the APSMM Alarm 2 22 2 6 12 AUD LOG LOSS 2 23 Clear the AUD LOG LOSS Condition 2 23
138. 1 Use an optical test set to examine the incoming SONET overhead to confirm inconsistent or invalid K bytes For specific procedures to use the test set equipment consult the manufacturer If corrupted K bytes are confirmed and the upstream equipment is functioning properly the upstream equipment might not interoperate effectively with the ONS 15600 A Caution Always use the supplied electrostatic discharge wristband when working with a powered ONS 15600 Plug the wristband cable into the ESD jack located on the lower right edge of the shelf assembly Step2 Ifthe alarm does not clear and the overhead shows inconsistent or invalid K bytes you might need to replace the upstream cards for protection switching to operate properly Complete the Replace an OC 48 Card or OC 192 Card procedure on page 2 138 A Caution For the ONS 15600 removing a card that currently carries traffic on one or more ports can cause a traffic hit To avoid this perform an external switch if a switch has not already occurred See the 2 8 5 Verify or Create Node DCC Terminations section on page 2 143 for commonly used alarm troubleshooting procedures S Note When you replace a card with the identical type of card you do not need to make any changes to the database Step3 Ifthe alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 6 5
139. 2 Alarm Troubleshooting 256 172 SSM PRS W 2 6 172 SSM PRS Default Severity Not Alarmed NA Non Service Affecting NSA Logical Objects BITS NE SREF OCN The SSM Quality Level Changed to PRS condition occurs when SSM transmission level changes to Stratum 1 Traceable 2 6 173 SSM RES Default Severity Not Alarmed NA Non Service Affecting NSA Logical Objects BITS NE SREF OCN The SSM Quality Level Changed to Reserved RES condition occurs when the synchronization message quality level changes to RES 2 6 174 SSM SMC Default Severity Not Alarmed NA Non Service Affecting NSA Logical Objects BITS NE SREF OCN The SSM Quality Level Changed to SONET Minimum Clock Traceable SMC condition occurs when the synchronization message quality level changes to SMC 2 6 175 SSM ST2 Default Severity Not Alarmed NA Non Service Affecting NSA Logical Objects BITS NE SREF OCN The SSM Quality Level Changed to Stratum 2 Traceable ST2 condition occurs when the synchronization message quality level changes to ST2 2 6 176 SSM ST3 Default Severity Not Alarmed NA Non Service Affecting NSA Logical Objects BITS NE REF OCN The SSM Quality Level Changed to Stratum 3 Traceable ST3 condition occurs when the synchronization message quality level changes to ST3 2 6 177 SSM ST3E Default Severity Not Alarmed NA Non Service Affecting NSA Logical Objects BITS NE SREF OCN The SSM Quality Le
140. 2 136 2 6 44 EOPT CAP Default Severity Minor MN Non Service Affecting NSA Logical Object CAP An Equipment Failure alarm for the CAP indicates that the customer access panel has a physical failure Log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 6 45 EOPT EOPT Default Severity Critical CR Service Affecting SA Logical Object EQPT An Equipment Failure alarm indicates that a hardware failure has occurred on the reporting card If the EQPT alarm occurs with a BRUPMEMP alarm refer to the 2 6 21 BKUPMEMP section on page 2 27 The BKUPMEMP procedure also clears the EQPT alarm This alarm is also invoked if a diagnostic circuit detects a card application specific integrated circuit ASIC failure In this case if the card is part of a protection group an APS switch occurs If the card is the protect card switching is inhibited The standby path generates a path type alarm Clear the EOPT Alarm Step 1 Complete the appropriate procedure in the 2 8 3 CTC Card Resetting and Switching section on page 2 134 section Cisco ONS 15600 Troubleshooting Guide R6 0 ES March 2009 Chapter2 Alarm Troubleshooting 2 6 46 EQPT PIM MI Step2 Verify that the reset is complete and error free and that no new related alarms appear in CTC For LED appearance see the 2 7 LED Behavior section on page 2 123 Step3 Ifthe CTC reset
141. 26 Test the ASAP Card 1 27 1 3 2 Perform a Terminal Inward Loopback on a Source Node Ethernet Port 1 28 Create the Terminal Inward Loopback on a Source Node Ethernet Port 1 28 Test and Clear the Ethernet Terminal Loopback Circuit 1 29 Test the ASAP Card 1 30 1 3 3 Create a Facility Line Loopback on an Intermediate Node Ethernet Port 1 31 Create a Facility Line Loopback on an Intermediate Node Ethernet Port 1 31 Test and Clear the Ethernet Facility Line Loopback Circuit 1 32 Test the ASAP Card 1 33 1 3 4 Create a Terminal Inward Loopback on an Intermediate Node Ethernet Port 1 34 Create a Terminal Loopback on an Intermediate Node Ethernet Port 1 35 Test and Clear the Ethernet Terminal Loopback Circuit 1 36 Test the ASAP Card 1 36 1 3 5 Perform a Facility Line Loopback on a Destination Node Ethernet Port 1 37 Create the Facility Line Loopback on a Destination Node Ethernet Port 1 38 Test and Clear the Ethernet Facility Line Loopback Circuit 1 39 Test the ASAP Card 1 40 1 3 6 Perform a Terminal Loopback on a Destination Node Ethernet Port 1 41 Create the Terminal Loopback on a Destination Node Ethernet Port 1 41 Test and Clear the Ethernet Terminal Loopback Circuit 1 42 Test the ASAP Card 1 43 1 4 Using CTC Diagnostics 1 44 Cisco ONS 15600 Troubleshooting Guide R6 0 mm March 2009 Contents W 1 4 1 Card LED Lamp Tests 1 44 1 4 1 1 V
142. 3 bytes long Area address should not be more than 13 characters EID 6078 TDC entry with TID 0 does not exist in the table The specified Tunnel Identifier does not exist EID 6079 Unable to remove TDC entry with TID 0 You must enable TARP inorder to remove Please verify that TARP is enabled the TDC entry WID 6080 Router 0 does not have an area address in common with Refer to warning message text router 1 Switching from IS L1 L2 to IS L1 in this case will partition your network EID 6081 The limit of 10 RADIUS server entries has been reached CTC does not allow more than 10 RADIUS servers EID 6082 0 cannot be empty The Shared Secrets field should not be empty EID 6083 The entry you selected for editing has been altered by other Refer to error message text Changes cannot be committed EID 6084 The RADIUS server entry already exists Specify another RADIUS server entry WID 6085 Disabling shell access will prevent Cisco TAC from connecting Refer to warning message text to the vx Work shell to assist users Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 EN Chapter4 Error Messages a Table 4 1 Error Messages continued Error or Warning ID Error or Warning Message Description EID 6086 Cannot change card Card resources are in use The card you are trying to remove is being used Cannot change the card EID 6087 Cannot change card The new card ty
143. 4 2 Delete the CTC Cache File Manually 1 56 1 7 4 3 Set the CTC HEAP and CTC MAX PERM SIZE HEAP Environment Variables for Windows 1 56 1 7 4 4 Set the CTC_HEAP and CTC MAX PERM SIZE HEAP Environment Variables for Solaris 1 57 1 7 5 Node Icon is Gray on Cisco Transport Controller Network View 1 57 1 7 6 Cisco Transport Controller Does Not Recognize the Node 1 58 1 7 7 Username or Password Mismatch 1 58 1 7 7 1 Verify Correct Username and Password 1 59 1 7 8 Superuser Password Needs to Be Reset 1 59 Reset the ONS 15600 Password 1 59 1 7 9 No IP Connectivity Exists Between Nodes 1 60 March 2009 Cisco ONS 15600 Troubleshooting Guide R6 0 H Bl Contents 1 7 10 DCC Connection Lost 1 61 1 7 11 Loss of IP Communication Between Nodes on an OSPFLAN 1 61 1 8 Circuits and Timing 1 62 1 8 1 ONS 15600 Switches Timing Reference 1 62 1 8 2 Holdover Synchronization Alarm 1 63 1 8 3 Free Running Synchronization Mode 1 63 1 8 4 Daisy Chained BITS Not Functioning 1 64 1 8 5 Circuits Remain in PARTIAL Status 1 64 1 8 5 1 Repair Circuits 1 64 1 9 Fiber and Cabling 1 65 1 9 1 Bit Errors Appear for an Optical Traffic Card 1 65 1 9 2 Faulty Fiber Optic Connections 1 65 1 9 2 1 Verify Fiber Optic Connections 1 66 1 9 2 2 Crimp Replacement CAT 5 Cables 1 67 1 9 3 Optical Traffic Card Transmit and Receive Levels 1 69 1 10 Power Supply Problems 1 70
144. 5 alphabetically lists ONS 15600 Not Reported conditions Table 2 5 ONS 15600 NR Conditions List AIS BITS AIS P STSMON RFI L OCN AIS L OCN AUTOSW AIS STSMON RFI P STSMON H Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 l Chapter2 Alarm Troubleshooting 22 Alarms and Conditions Listed by Alphabetical Entry E 2 2 Alarms and Conditions Listed by Alphabetical Entry Table 2 6 alphabetically lists all ONS 15600 alarms and conditions Table 2 6 ONS 15600 Alarm and Condition Alphabetical List AIS BITS FRCDSWTOSEC EXT SREF PWR FAIL B CAP AIS L OCN FRCDSWTOSEC NE SREF PWR FAIL B EQPT AIS P STSMON FRCDSWTOTHIRD EXT SREF PWR FAIL RET A EQPT APSB OCN FRCDSWTOTHIRD NE SREF PWR FAIL RET B EQPT APSCDFLTK OCN FREQ MISMATCH EQPT PWRRESTART EQPT APSC IMP OCN FRNGSYNC NE SREF RFI L OCN APSCINCON OCN FSTSYNC EQPT RFI P STSMON APSCM OCN FULLPASSTHR BI OCN RING MISMATCH OCN APSCNMIS OCN GFP LFD POS RING SW EAST OCN APSIMP OCN GFP UP MISMATCH POS RING SW WEST OCN APSMM OCN HELLO OCN ROLL STSMON AUD LOG LOSS NE HI LASERBIAS PPM ROLL PEND STSMON AUD LOG LOW NE HI RXPOWER OCN SD L OCN AUTORESET EQPT HI TXPOWER PPM SD P STSMON AUTOSW AIS STSMON HLDOVRSYNC NE SREF SF L OCN AUTOSW LOP STSMON IMPROPRMVL CAP SF P STSMON
145. 53 2447 to report a Service Affecting SA problem 2 6 135 MEM GONE S Default Severity Major MJ Service Affecting SA Logical Object EQPT The Memory Gone alarm occurs when data generated by software operations exceeds the memory capacity of the TSC card CTC does not function properly until the alarm clears The alarm clears when additional memory becomes available Note The alarm does not require user intervention If the alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 6 136 MEM LOW amp Default Severity Minor MN Non Service Affecting NSA Logical Object EQPT The Free Memory of Card Almost Gone alarm occurs when data generated by software operations is close to exceeding the memory capacity of the TSC card The alarm clears when additional memory becomes available If additional memory is not made available and the memory capacity of the card is exceeded CTC ceases to function Note The alarm does not require user intervention If the alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 6 137 MFGMEM CAP Default Severity Minor MN Non Service Affecting NSA Logical Object CAP Cisco ONS 15600 Troubleshooting Guide R6 0 294 March 2009 Chapter2 Alarm Troubleshooting
146. 5600 Troubleshooting Guide R6 0 March 2009 l Chapter4 Error Messages Table 4 1 Error Messages continued Error or Warning ID Error or Warning Message Description WID 5015 0 cannot be applied to 1 You cannot apply the admin state operation specified by 0 to port count specified by 1 EID 5016 An error was encountered while attempting to provision the CTC encountered an error while 0 1 provisioning the card EID 5017 Unable to rollback provisioning the 0 may be left in an You may have to remove the BLSR INCOMPLETE state and should be manually removed manually as it was left incomplete EID 5018 0 is 1 node and cannot be added to 2 network You cannot add the node 0 of type 1 to the host node of type 2 This prevents you from hosting both SONET and SDH nodes in the same session EID 5019 Manual mode for this equipment does not support an expected The path trace mode does not support string consisting of all null characters Please change the strings that consist of null characters You expected string or the path trace mode must either change the expected string or the path trace mode WID 5020 Unable to transition port state indirectly because the port Refer to warning message text aggregates low order circuits if the port state should be changed edit it directly via port provisioning EID 5021 No nodes are selected Please choose a n
147. 6 7 2 Variable Trap Bindings MI D failureDetectedExternal ToTheNE from CERENT 600 mib Variable Binding Number SNMPv2 Variable Bindings Description 1 cerentGenericNodeTime The time that an event occurred 2 cerentGenericAlarmState The alarm severity and service affecting status Severities are Minor MN Major MJ and Critical CR Service affecting statuses are Service Affecting SA and Non Service Affecting NSA 3 cerentGenericAlarmObject The entity that raised the alarm The NMS Type should use this value to decide which table to poll for further information about the alarm 4 cerentGenericAlarmObject Every alarm is raised by an object entry in a Index specific table This variable is the index of objects in each table if the alarm is interface related this is the index of the interface in the interface table 5 cerentGenericAlarmSlot The slot of the object that raised the alarm If a Number slot is not relevant to the alarm the slot number is Zero 6 cerentGenericAlarmPort The port of the object that raised the alarm If a Number port is not relevant to the alarm the port number is Zero 7 cerentGenericAlarmLine The object line that raised the alarm If a line is Number not relevant to the alarm the line number is Zero 8 cerentGenericAlarmObject The TL 1 style user visible name that uniquely Name identifies an object in the system 9 cerentGenericAlarm Additiona
148. 6 DS3 MIB rfc2496 mib Not applicable to the ONS 15600 2558 SONET MIB rfc2558 mib Definitions of Managed Objects for the SONET SDH Interface Type Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 HN Chapter6 SNMP B 6 6 2 Proprietary ONS 15600 MIBs Table 6 2 IETF Standard MIBs Implemented in the ONS 15600 System continued RFC Number Module Name Title Comments 2674 P BRIDGE MIB rfc2674 mib Definitions of Managed Objects for Bridges with Traffic Q BRIDGE MIB rfc2674 mib Classes Multicast Filtering and Virtual LAN Extensions 3273 HC RMON MIB The MIB module for managing RMON device implementations augmenting the original RMON MIB as specified in RFC 2819 and RFC 1513 and RMON 2 MIB as specified in RFC 2021 1 RFC Request for Comment 6 6 2 Proprietary ONS 15600 MIBs Each ONS 15600 is shipped with a software CD containing applicable proprietary MIBs The MIBs in Table 6 3 lists the proprietary MIBs for the ONS 15600 Table 6 3 ONS 15600 Proprietary MIBs MIB Number Module Name 1 CERENT GLOBAL REGISTRY mib 2 CERENT TC mib 3 CERENT 600 mib 4 CERENT GENERIC mib S Note If you cannot compile the proprietary MIBs correctly log into the Cisco Technical Assistance Center TAC at http www cisco com techsupport or call Cisco TAC 800 553 2447 6 7 SNMP Trap Content The ONS 15600 generates all alarms and events such as raises and clears as SNMP traps These co
149. 9 Chapter2 Alarm Troubleshooting 2 6 16 AUTOSW LOP STSMON MI The Automatic path protection Switch Caused by an AIS condition indicates that automatic path protection switching occurred because of an AIS condition If the path protection is configured for revertive switching it reverts to the working path after the fault clears The AIS also clears when the upstream trouble is cleared Generally any AIS is a special SONET signal that communicates to the receiving node when the transmit node does not send a valid signal AIS is not considered an error It is raised by the receiving node on each input when it detects the AIS instead of a real signal In most cases when this condition is raised an upstream node is raising an alarm to indicate a signal failure all nodes downstream from it only raise some type of AIS This condition clears when you resolve the problem on the upstream node Clear the AUTOSW AIS Condition Step 1 Complete the Clear the AIS Condition procedure on page 2 15 Step2 If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 6 16 AUTOSW LOP STSMON Default Severity Not Alarmed NA Non Service Affecting NSA Logical Object STSMON The Automatic path protection Switch Caused by LOP condition for the STS monitor STSMON indicates that automatic path protection switching occurred because of t
150. A card cannot protect itself EID 2126 OSPF area error There is an Open Shortest Path First OSPF 0 area error EID 2127 You cannot add this span It would cause the following A circuit cannot occupy different STS circuit s to occupy different STS regions on different spans regions on different spans You may add a 0 different span or delete the specified circuit Either select a different span or delete the above circuit s EID 2128 Illegal state error An internal error occurred while trying to remove a span from a BLSR This alarm occurs in the network level BLSR creation dialog box EID 2129 This port is already assigned The east and west ports must be Refer to error message text different EID 2130 The ring ID value 0 is not valid Please enter a valid number Enter a ring ID value between 0 and 9999 between 0 and 9999 EID 2131 Cannot set reversion to INCONSISTENT You must select another reversion type EID 2135 Unable to store overhead circuit preferences Input Output error Unable to store 0 overhead circuit preferences EID 2137 Circuit merge error 0 There was an error while merging the circuits EID 2138 Cannot delete all destinations Please try again Refer to error message text EID 2139 Error updating destinations There was an error in updating the circuit destinations EID 2143 No online help version selected Cannot delete the online help Select the version of online help and book proceed
151. AC address to support the operating system OS Do not attempt to troubleshoot an INVMACADR alarm Contact the Cisco Technical Assistance Center TAC at 1 800 553 2447 2 6 103 ISIS ADJ FAIL Default Severity Minor MN Non Service Affecting NSA Logical Object OCN The Open System Interconnection OSI Intermediate System to Intermediate System IS IS Adjacency Failure alarm is raised by an intermediate system node routing IS Level 1 or Level 1 and 2 when no IS or end system ES adjacency is established on a point to point subnet The Intermediate System Adjacency Failure alarm is not supported by ES It is also not raised by IS for disabled routers The alarm is typically caused by a misconfigured router manual area adjacency MAA address For more information about IS IS OSI routing and MAA configuration refer to the Management Network Connectivity chapter in the Cisco ONS 15600 Reference Manual For more information about configuring OSI refer to the Turn Up Node chapter in the Cisco ONS 15600 Procedure Guide Clear the ISIS ADJ FAIL Alarm Step 1 Step 2 Step 3 Step 4 Step 5 Ensure that both ends of the comm channel are using the correct Layer 2 protocol and settings LAPD or PPP To do this complete the following steps a Atthe local node in node view click the Provisioning Comm Channels SDCC tabs b Click the row of the circuit Click Edit c Inthe Edit SDCC termination dialog box view and re
152. AN 2 64 Clear the FORCED REQ SPAN Condition 2 64 2 6 81 FRCDSWTOINT 2 64 2 6 82 FRCDSWTOPRI 2 65 2 6 83 FRCDSWTOSEC 2 65 2 6 84 FRCDSWTOTHIRD 2 65 2 6 85 FREQ MISMATCH 2 65 Clear the FREQ MISMATCH Alarm 2 66 2 6 86 FRNGSYNC 2 66 Clear the FRNGSYNC Condition 2 67 2 6 87 FSTSYNC 2 67 2 6 88 FULLPASSTHR BI 2 67 Clear the FULLPASSTHR BI Condition 2 67 2 6 89 GFP LFD 2 68 H Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 l Clear the GFP LFD Alarm 2 68 2 6 90 GFP UP MISMATCH 2 68 Clear the GFP UP MISMATCH Alarm 2 68 2 6 91 HELLO 2 68 Clear the HELLO Alarm 2 69 2 6 92 HI LASERBIAS 2 69 Clear the HI LASERBIAS Alarm 2 69 2 6 93 HI RXPOWER 2 70 Clear the HI RXPOWER Alarm 2 70 2 6 94 HI TXPOWER 2 71 Clear the HI TXPOWER Alarm 2 71 2 6 95 HLDOVRSYNC 2 1 Clear the HLDOVRSYNC Condition 2 71 2 6 96 IMPROPRMVL CAP 2 72 2 6 97 IMPROPRMVL EQPT PIM PPM 2 72 Clear the IMPROPRMVL EOPT PIM PPM Alarm 2 73 2 6 98 IMPROPRMVL EOPT for the SSXC or TSC Card 2 74 Clear the IMPROPRMVL SSXC TSC Alarm 2 74 2 6 99 IMPROPRMVL FAN 2 74 2 5 1 2 6 1 2 6 1 2 5 1 2 6 1 2 6 1 2 5 1 2 6 1 2 5 1 2 6 1 2 6 1 2 6 1 Clear the IMPROPRMVL FAN Alarm 2 74 00 IMPR XC 2 75 01 INTRUSION PSWD 2 75 Clear the INTRUSION PSWD Condition 2 75 02 INVMACADR 2 76 03 ISIS ADJ FAIL 2 76 ear the ISIS ADJ FAIL Alarm 2 76 4 KB PASSTHR 2 77
153. APSCDFLTK Default Severity Minor MN Non Service Affecting NSA Logical Object OCN The APS Default K Byte Received alarm occurs when a bidirectional line switched ring BLSR is not properly configured for example when a four node BLSR has one node configured as a path protection When this misconfiguration occurs a node in a path protection or 1 1 configuration does not send the two valid K1 K2 APS bytes anticipated by a system configured for BLSR One of the bytes sent is considered invalid by the BLSR configuration The K1 K2 byte is monitored by receiving equipment for link recovery information Troubleshooting for APSCDFLTK is often similar to troubleshooting for the BLSROSYNC alarm on page 2 28 Clear the APSCDFLTK Alarm Step 1 Complete the Identify a BLSR Ring ID or Node ID Number procedure on page 2 125 to verify that each node has a unique node ID number Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 EXUM Chapter2 Alarm Troubleshooting ME 25656 APSC IMP Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Repeat Step 1 for all nodes in the ring If two nodes have the same node ID number complete the Change a BLSR Node ID Number procedure on page 2 126 to change one node ID number so that each node ID is unique If the alarm does not clear verify correct configuration of east port and west port optical fibers See the E W MISMATCH alarm on page 2 48 West port
154. Affecting NSA Logical Objects BITS OCN The SSM Failed to Receive Synchronization alarm occurs when SSM received by the ONS 15600 fails The problem is external to the ONS 15600 If one of two sources fails the alarm is Minor MN If there is no backup source the alarm is Major MJ This alarm indicates that although the ONS 15600 is set up to receive SSM the timing source is not delivering valid SSM messages Clear the SSM FAIL Alarm Step 1 Verify that SSM is enabled on the external timing source Step2 Use an optical test set to determine whether the external timing source is delivering SSM refer to the Create Circuits chapter in the Cisco ONS 15600 Procedure Guide for circuit test procedures Step3 Ifthe alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 6 171 SSM OFF Default Severity Not Alarmed NA Non Service Affecting NSA Logical Objects BITS OCN The SSM Changed to Off condition occurs when SSM is disabled by a user SSM communicates information about the quality of the timing source SSM is carried on the S1 byte of the SONET line layer It enables SONET devices to automatically select the highest quality timing reference and to avoid timing loops Troubleshoot with the Clear the SSM FAIL Alarm procedure on page 2 112 if desired Cisco ONS 15600 Troubleshooting Guide R6 0 cea March 2009 Chapter
155. Area Ids may be 0 0 0 0 Refer to error message text Please change all DCC Area Ids to non 0 0 0 0 values before enabling OSPF on the LAN EID 3118 If OSPF is active on LAN LAN Area ID may not be the same LAN must be part of a different OSPF area as DCC Area Id other than the DCC network Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 EX Chapter4 Error Messages a Table 4 1 Error Messages continued Error or Warning ID Error or Warning Message Description EID 3119 Validation Error CTC was unable to validate the values entered by the user This error message is common to several different provisioning tabs within CTC examples include the SNMP provisioning tab the General gt Network provisioning tab the Security gt Configuration provisioning tab etc EID 3120 No object of type 0 selected to delete Choose an object of the specified type to delete EID 3121 Error Deleting 0 There is an error deleting the item EID 3122 No object of type 0 selected to edit Choose an object of the specified type to edit EID 3123 Error Editing 0 There was an error editing the item EID 3124 0 termination is in use Refer to error message text Delete the associated OSPF Range Table Entry and try again EID 3125 No 0 Terminations selected No specified terminations are selected EID 3126 0 termination could not be edited CTC could not edit the specified te
156. C Card procedure on page 1 15 Retest the Preferred SSXC Card Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Do a manual data copy switch of the SSXC cards before retesting the loopback circuit b In node view select the Maintenance Preferred Copy tabs In the Set Preferred drop down menu select the alternate copy For example if Copy B is preferred and in use select Copy A Click Apply Click Yes on the confirmation dialog box S Note If you attempt a preferred copy switch and the switch is unsuccessful a problem is present with the alternate SSXC Click Refresh until the tab shows that the alternate copy you selected is now the preferred copy The Currently Used field will show the newly selected preferred copy Resend test traffic on the loopback circuit If the test set indicates a faulty circuit the problem is probably the defective card Return the defective card to Cisco through the RMA process Contact Cisco Technical Support 1 800 553 2447 and proceed to Step 4 If the circuit is not shown to be faulty and the card is not shown to be defective you are finished with testing Complete the Replace an SSXC Card procedure on page 2 137 for the defective card Perform Step 5 If the test set indicates a good circuit the cross connect card might have had a temporary problem that was cleared by the side switch Clear the XC loopback circuit a b c d Click the Circuits tab
157. C L Clear the EOC or EOC L alarm and verify the DCC connection as described in the EOC alarm on page 2 41 The nodes are in different subnetworks and required static routes that are not provisioned Usually is accompanied by DCC termination alarms Properly provision required static routes and nodes in the same subnets Refer to the procedure for setting up CTC access in the Cisco ONS 15600 Procedure Guide OSPF is not properly configured Usually is accompanied by OSPF Hello Fail alarms Configure the OSPF to the proper settings See the HELLO alarm on page 2 68 1 7 10 DCC Connection Lost Symptom A span between nodes on the network view is gray or the node is reporting DCC termination alarms such as EOC Table 1 15 describes the potential cause of the symptom and the solution Table 1 15 Possible Problem DCC Connection Lost Solution The DCC connection is lost Clear the EOC alarm and verify the DCC connection as described in the EOC alarm on page 2 41 1 7 11 Loss of IP Communication Between Nodes on an OSPF LAN Symptom The CTC session on an ONS 15600 connected to router 1 loses communication with the ONS 15600 connected to router 2 on the same LAN in OSPF backbone area 0 Table 1 16 describes the potential causes of the symptom and the solutions March 2009 Cisco ONS 15600 Troubleshooting Guide R6 0 H Chapter1 General Troubleshooting 1 8 Circui
158. Cannot change port type You cannot change the port type EID 3029 Unable to switch to the byte because an overhead change is Refer to error message text present on this byte of the port EID 3031 Error hard resetting card There was an error while performing a hard reset on the card EID 3032 Error resetting card There was an error while resetting the card EID 3033 The lamp test is not supported on this shelf Refer to error message text EID 3035 The cross connect diagnostics cannot be performed Refer to error message text EID 3036 The cross connect diagnostics test is not supported on this shelf The cross connect diagnostics test is not supported on this shelf EID 3037 A software downgrade cannot be performed to the selected Refer to error message text version while a SSXC card is inserted in this shelf Please follow the steps to replace the SSXC with a CXC card before continuing the software downgrade EID 3038 A software downgrade cannot be performed at the present time Refer to error message text EID 3039 Card change error There was an error while changing the card EID 3040 Invalid card type The selected card type is invalid EID 3041 Error applying changes CTC is unable to create a protection group Check if the protect port supports circuits a timing reference SONET SDCC orderwire or a test access point EID 3042 The flow control low value must be less than the flow control Refer to error message text high value for all port
159. Card procedure on page 2 138 Caution Always use the supplied electrostatic discharge wristband when working with a powered ONS 15600 Plug the wristband cable into the ESD jack located on the lower right edge of the shelf assembly 2 6 190 SYSBOOT 2 6 191 TIM P Default Severity Major MJ Service Affecting SA Logical Object NE The System Reboot alarm indicates that new software is booting on the node or shelf TSC card No action is required The alarm clears when all cards finish rebooting the new software The reboot takes approximately three minutes Default Severity Minor MN Non Service Affecting NSA Logical Object STSMON The STS TIM P alarm occurs when the current expected STS 1 path trace string does not match the current received path trace string Path Trace Mode must be set to manual for this alarm to occur In manual mode in the Path Trace area the user can type a new expected string into the field This string must match the string typed into the Current Received String field for the sending port If these fields do not match it is typically because of upstream PTE error Cisco ONS 15600 Troubleshooting Guide R6 0 P2118 E March 2009 Chapter2 Alarm Troubleshooting 2 6 1922 TPTFAIL POS W Clear the TIM P Alarm Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Step 9 Step 10 Step 11 Log into CTC at the circuit source and note which slot and port is rep
160. Cisco SYSTEMS Cisco ONS 15600 Troubleshooting Guide Product and Documentation Release 6 0 Last Updated March 2009 Corporate Headquarters Cisco Systems Inc 170 West Tasman Drive San Jose CA 95134 1706 USA http www cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 526 4100 Text Part Number 78 16900 01 Se THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE ALL STATEMENTS INFORMATION AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY The following information is for FCC compliance of Class A devices This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction m
161. Click the Provisioning gt Line tabs Step6 In the Admin State column click the correct row for the port and choose IS AINS from the drop down list Step7 If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 6 123 LPBKTERMINAL GIGE Default Severity Not Alarmed NA Non Service Affecting NSA Logical Object GIGE A Loopback Terminal condition for a Gigabit Ethernet port occurs when a software terminal inward loopback is active for an ASAP card client SFP PPM provisioned at the ONE GE port rate For information about troubleshooting these circuits with loopbacks refer to the 1 3 Troubleshooting an Ethernet Circuit Path With Loopbacks section on page 1 25 Clear the LPBKTERMINAL GIGE Condition Step 1 Complete the Clear the LBKTERMINAL OCN Condition procedure on page 2 90 Step2 If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 6 124 LPBKTERMINAL OCN Default Severity Not Alarmed NA Non Service Affecting NSA Logical Object OCN Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 ms 289 Chapter2 Alarm Troubleshooting E 26 125 MAN REO A A Terminal Loopback Active condition for OC N occurs on OC 48 cards or OC 192 cards when a software facility loopbac
162. Copy A refers to the SSXC card in Slot 6 Copy B refers to the SSXC card in Slot 8 Either copy might be chosen as the preferred copy SSXC The other SSXC is called the alternate SSXC in this chapter c Click Apply d Click Yes in the confirmation dialog box S Note If you attempt a preferred copy switch and the switch is unsuccessful a problem is present with the alternate SSXC e Click Refresh until the tab shows that the alternate copy you selected is now the preferred copy The Currently Used field will show the newly selected preferred copy Step2 Resend test traffic on the XC loopback circuit The test traffic now travels through the alternate cross connect card Step3 If the test set indicates a faulty circuit assume the cross connect card is not causing the problem Clear the XC loopback circuit a Click the Circuits tab b Choose the XC loopback circuit being tested c Click Delete Cisco ONS 15600 Troubleshooting Guide R6 0 ES March 2009 Chapter 1 General Troubleshooting Step 4 d 1 2 3 Perform an XC Loopback on the Source Optical Port Ml Click Yes in the Delete Circuits dialog box Do not check any check boxes Confirm that the XC loopback circuit is deleted from the Circuits tab list If the test set indicates a good circuit the problem might be a defective cross connect card To confirm a defective preferred cross connect card complete the Retest the Preferred SSX
163. D The LOGIN FAILURE USERID Invalid Login Username condition occurs when a user login CTC CTM or TL1 fails because the login username is not present on the node database You must log in again with an existing user ID This transient condition is equivalent to a security warning You must check the security log audit log for other security related actions that have occurred 3 3 22 LOGOUT IDLE USER The LOGOUT IDLE USER Automatic Logout of Idle User condition occurs when a user session is idle for too long the idle timeout expires and the session terminates as a result You must log in again to restart your session 3 3 23 MANWKSWBK NO TRFSW The MANWKSWBK NO TRFSW Manual Switch Back To Working Resulted in No Traffic Switch condition occurs when you perform a Manual switch to the working port card and the working port card is already active This transient condition does not result in a standing condition 3 3 24 MANWKSWPR NO TRFSW The MANWKSWPR NO TRFSW Manual Switch to Protect Resulted in No Traffic Switch condition occurs when you perform a Manual switch to the protect port card and the protect port card is already active This transient condition results in a BLSR Manual Switch Span or Ring standing condition 3 3 25 PARAM MISM The PARAM MISM Plug in Module Range Settings Mismatch condition occurs when the parameter range values stored on a small form factor pluggable SFP device are different from the par
164. D 2094 Password and confirmed password fields do not match You must make sure the two fields have the same password EID 2095 Illegal password The password you entered is not allowed 0 EID 2096 The user must have a security level You must have an assigned security level to perform this task Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 EN Chapter4 Error Messages a Table 4 1 Error Messages continued Error or Warning ID Error or Warning Message Description EID 2097 No user name specified You did not specify a user name EID 2099 Ring switching error There was an error during the ring switch EID 2100 Please select at least one profile to delete You have not selected the profile to delete EID 2101 Protection switching error There was an error during the protection switching EID 2102 The forced switch could not be removed for some circuits You The forced switch could not be removed for must switch these circuits manually some circuits You must switch these circuits manually EID 2103 Error upgrading span There was an error during the span upgrade EID 2104 Unable to switch circuits back as one or both nodes are not This error occurs during the path protection reachable span upgrade procedure EID 2106 The node name cannot be empty You must supply a name for the node EID 2107 Error adding 0 unknown host There was an error adding the specified
165. ET A 2 103 2 6 151 PWR FAIL RET B 2 103 2 6 152 PWRRESTART 2 103 2 6 153 RFI L 2 104 Clear the RFI L Condition 2 104 2 6 154 RFI P 2 104 Clear the RFI P Condition 2 104 2 6 155 RING MISMATCH 2 105 Clear the RING MISMATCH Alarm 2 105 2 6 156 RING SW EAST 2 105 2 6 157 RING SW WEST 2 106 2 6 158 ROLL 2 106 2 6 159 ROLL PEND 2 106 Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 EN 2 6 1 2 6 1 Bl Contents 2 6 1 2 6 1 2 6 1 2 6 1 2 6 1 2 6 1 2 6 1 2 6 1 25 1 26 1 2 6 1 2 6 1 26 1 2 6 1 2 0 1 2 6 1 2 6 1 2 1 2 6 1 2 6 1 2 6 1 2 6 1 2 6 1 2 6 1 2 6 1 2 6 1 2 6 1 2 6 1 2 6 1 26 1 60 SD L 2 106 Clear the SD L Condition 2 107 61 SD P 2 108 62 SF L 2 108 63 SF P 2 109 64 SFTWDOWN 2 109 65 SNTP HOST 2 109 Clear the SNTP HOST Alarm 2 109 66 SPAN SW EAST 2 110 67 SPAN SW WEST 2 110 68 SQUELCH 2 110 Clear the SQUELCH Condition 2 111 69 SSM DUS 2 112 70 SSM FAIL 2 112 Clear the SSM FAIL Alarm 2 112 71 SSM OFF 2 112 72 SSM PRS 2 113 73 SSM RES 2 113 74 SSM SMC 2 113 75 SSM ST2 2 113 76 SSM ST3 2 113 77 SSM ST3E 2 113 78 SSM ST4 2 114 79 SSM STU 2 114 Clear the SSM STU Condition 2 114 80 SSM TNC 2 114 81 SWTOPRI 2 114 82 SWTOSEC 2 115 83 SWTOTHIRD 2 115 84 SW VER 2 115 85 SYNCCLK 2 115 Clear the SYNCCLK Alarm 2 115 86 SYNC FREO 2 116 Clear the SYNC FREQ Alarm 2 116 87 SYNCPRI 2 116 Clear the SYNCPRI Alarm
166. ETIN Chapter2 Alarm Troubleshooting WI 2 670 FE FRCDWKSWPR SPAN The Far End Ring Working Facility Forced to Switch to Protection condition occurs when a far end node ring is forced from working to protect using the FORCE RING command This condition is only visible on the network view Conditions tab The prefix FE means the main alarm is occurring at the far end node and not at the node reporting the FE FRCDWKSWPR RING condition Troubleshoot the FE condition by troubleshooting the main alarm at its source The secondary alarms or conditions clear when the primary alarm clears Clear the FE FRCDWKSWPR RING Condition Step1 To troubleshoot an FE condition determine which node and card link directly to the card reporting the FE alarm For example an FE AIS condition from the OC 48 card in Slot 12 of Node 1 could link to the main AIS condition from an OC 48 card in Slot 6 of Node 2 Step2 Log into the node that links directly to the card reporting the FE condition Step3 Clear the main alarm Step4 If the FE FRCDWKSWPR RING condition does not clear complete the Clear a BLSR External Switching Command procedure on page 2 134 Stepb Ifthe condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 6 70 FE FRCDWKSWPR SPAN Default Severity Not Alarmed NA Non Service Affecting NSA Logical Object OCN The Far End Working Fac
167. Ethernet Loopback Port tabs d Select OOS MT from the Admin State column If multiple ports are available select the row appropriate for the desired port e Select Facility Line from the Loopback Type column If multiple ports are available select the row appropriate for the desired port f Click Apply g Click Yes in the confirmation dialog box Complete the Test and Clear the Ethernet Facility Line Loopback Circuit procedure on page 1 39 Test and Clear the Ethernet Facility Line Loopback Circuit Step 1 Step 2 Step 3 Step 4 If the test set is not already sending traffic send test traffic on the loopback circuit Examine the traffic received by the test set Look for errors or any other signal information that the test set is capable of indicating If the test set indicates a good circuit no further testing is necessary with the facility loopback Clear the facility loopback from the port a Click the Maintenance Ethernet Loopback Port tabs b Choose None from the Loopback Type column for the port being tested c Choosethe appropriate state IS OOS DSBLD OOS MT from the Admin State column for the port being tested d Click Apply e Click Yes in the confirmation dialog box Clear the loopback circuit a Click the Circuits tab b Choose the loopback circuit being tested c Click Delete d Click Yes in the Delete Circuits dialog box Do not check any check boxes Ma
168. Ethernet Statistics History Control Ethernet History Alarm and Event 6 8 2 64 Bit RMON Monitoring over DCC The ONS 15600 DCC is implemented over the IP protocol which is not compatible with Ethernet The system monitors Ethernet equipment history and statistics using RMON This release adds RMON DCC monitoring for both IP and Ethernet to monitor the health of remote DCC connections In R6 0 the implementation contains two MIBs for DCC interfaces They are e cMediaIndependentTable Standard RFC 3273 the proprietary extension of the HC RMON MIB used for reporting statistics e cMediaIndependentHistoryTable Proprietary MIB used to support history 6 8 2 1 Row Creation in MedialndependentTable The mediaIndependentTable is created automatically when the Ethernet facility is created on the ONS 15600 ASAP card 6 8 2 2 Row Creation in cMedialndependentHistoryControlTable SNMP row creation and deletion for the cMediaIndependentHistoryControlTable follows the same processes as for the MediaIndependentTable only the variables differ In order to create a row the SetRequest PDU should contain the following e cMedialndependentHistoryControlDataSource and its desired value e cMedialndependentHistoryControlOwner and its desired value e cMedialndependentHistoryControlStatus with a value of createRequest 2 6 8 3 HC RMON MIB Support For the ONS 15600 the implementation of the high capacity remote monitoring information base HC RM
169. F CXCHALT EQPT LOF OCN SSM SMC OCN DATAFLT NE LO LASERBIAS PPM SSM ST2 BITS DBOSYNC NE LOP P STSMON SSM ST2 NE SREF DUP IPADDR NE LO RXPOWER OCN SSM ST2 OCN DUP NODENAME NE LOS BITS SSM ST3 BITS FRCDSWTOPRI EXT SREF LOS OCN SSM ST3 NE SREF ENCAP MISMATCH P POS LO TXPOWER PPM SSM ST3 OCN EOC OCN LPBKCRS STSMON SSM ST3E BITS EOC L OCN LPBKFACILITY GIGE SSM ST3E NE SREF EQPT CAP LPBKFACILITY OCN SSM ST3E OCN EQPT EQPT LPBKPAYLOAD OCN SSM ST4 BITS EQPT PIM LPBKTERMINAL GIGE SSM ST4 NE SREF EQPT PPM LPBKTERMINAL OCN SSM ST4 OCN EQPT BOOT EQPT MAN REQ STSMON SSM STU BITS EQPT CC PIM PIM MANRESET EQPT SSM STU NE SREF EQPT HITEMP EQPT MANRESET PIM SSM STU OCN EQPT PIM PPM PPM MANRESET PPM SSM TNC BITS E W MISMATCH OCN MANSWTOINT NE SREF SSM TNC NE SREF EXERCISE RING FAIL OCN MANSWTOPRI EXT SREF SSM TNC OCN EXERCISE SPAN FAIL OCN MANSWTOPRI NE SREF SWTOPRI EXT SREF EXERCISING RING OCN MANSWTOSEC EXT SREF SWTOPRI NE SREF EXERCISING SPAN OCN MANSWTOSEC NE SREF SWTOSEC EXT SREF EXT ENVALRM MANSWTOTHIRD EXT SREF SWTOSEC NE SREF EXTRA TRAF PREEMPT OCN MANSWTOTHIRD NE SREF SWTOTHIRD EXT SREF
170. FAN Default Severity Critical CR Service Affecting SA Logical Object FAN The Manufacturing Data Memory Fan alarm occurs if the ONS 15600 EEPROM on a fan tray fails MFGMEM can be accompanied by the FAN FAIL alarm on page 2 58 Clear the MFGMEM FAN Alarm Step 1 Step 2 Step 3 Step 4 Pull out the fan tray Reinsert the fan trays making sure you can hear the fans start operating Fans should run immediately when correctly inserted If a fan does not run or the alarm persists refer to the Maintain the Node chapter in the Cisco ONS 15600 Procedure Guide for instructions to replace the fan tray If a replacement fan tray does not operate correctly log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 to report a Service Affecting SA problem March 2009 Cisco ONS 15600 Troubleshooting Guide R6 0 H Chapter2 Alarm Troubleshooting BE 2 6 1139 MFGMEM for the PIM PPM SSXC Traffic Card or TSC Card 2 6 139 MFGMEM for the PIM PPM SSXC Traffic Card or TSC Card Default Severity Critical CR Service Affecting SA Logical Objects EQPT PIM PPM The Manufacturing Data Memory Failure SSXC Traffic OC N Card TSC card alarm occurs if the ONS 15600 EEPROM on one of these cards fails Clear the MFGMEM Alarm for the PIM PPM SSXC Traffic Card or TSC Card Step 1 Step 2 Step 3 Step 4 Step 5
171. Force switch does not switch traffic on a protect path A Force switch preempts a Manual switch In node view click the Maintenance gt Protection tabs In the Protection Groups area select the protection group with the port you want to switch In the Selected Groups area select the port belonging to the card you are replacing You can carry out this command for the working or protect port For example if you need to replace the card with the Protect Standby port click this port In the Switch Commands area click Force Click Yes in the Confirm Force Operation dialog box If the switch is successful the group says Force to working in the Selected Groups area Initiate a 1 1 Protection Port Manual Switch Command wy This procedure switches 1 1 protection group traffic from one port in the group to the other using a Manual switch Note Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 A Manual command switches traffic if the path has an error rate less than the signal degrade A Manual switch is preempted by a Force switch In node view click the Maintenance gt Protection tabs In the Protection Groups area select the protection group with the port you want to switch In the Selected Groups area select the port belonging to the card you are replacing You can carry out this command for the working or protect port For example if you need to replace the card with the protect standby port click this port
172. Guide to perform a custom Netscape Communicator installation that excludes RealPlayer G2 from the items to be installed 1 7 2 Browser Stalls When Downloading JAR Files From TSC Card Symptom The browser stalls or hangs when downloading a Cisco Transport Controller JAR files from the TSC card Table 1 7 describes the potential cause of the symptom and the solution Table 1 7 Browser Stalls When Downloading JAR Files From TSC Card Possible Problem Solution McAfee VirusScan Run the CTC installation wizard to pre install the CTC JAR files software might be interfering with the operation The problem occurs when the VirusScan Download Scan is enabled on McAfee VirusScan 4 5 or later Disable the VirusScan Download Scan feature See the 1 7 2 1 Disable the VirusScan Download Scanning procedure on page 1 54 March 2009 Cisco ONS 15600 Troubleshooting Guide R6 0 H Chapter1 General Troubleshooting E 173 Cisco Transport Controller Does Not Launch 1 7 2 1 Disable the VirusScan Download Scanning Step1 From the Windows start menu choose Programs gt Network Associates gt VirusScan Console Step2 Double click the VShield icon listed in the VirusScan Console dialog box Step3 Click the Configure button on the lower part of the Task Properties window Step4 Click the Download Scan icon next to the System Scan Properties dialog box Stepb Uncheck the Enable Internet download scanning checkbox Step6 Clic
173. ID 6049 Mode 0 is not supported CTC does not support the mode of operation requested on the card EID 6050 Some 0 terminations were not 1 d Refer to error message text 2 WID 6051 All 0 terminations were 1 d successfully Refer to warning message text 2 EID 6052 The authentication key can not be blank Enter an authentication key EID 6053 No more SNMP trap destinations can be created You have reached the maximum number of SNMP trap destinations EID 6054 0 is not a valid IP address for an SNMP trap destination The IP address specified is invalid as the receiver of SNMP traps EID 6055 The IP address is already in use Refer to error message text EID 6056 Invalid SNMP trap destination 0 The specified SNMP trap destination is invalid Choose another destination WID 6057 Changing the card mode will result in an automatic reset Refer to warning message text EID 6058 Max number of GRE tunnels exceeded Refer to error message text EID 6059 The specified GRE tunnel already exists Specify another GRE tunnel EID 6060 Cannot 0 GRE tunnel entry Refer to error message text 1 EID 6061 Error deleting GRE tunnel entry CTC encountered an error while deleting the GRE tunnel entry EID 6062 Selected GRE tunnel does not exist Create a GRE tunnel and proceed H Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 l Chapter4 Error Messages
174. IU and sends it back through the SSXC card to the card This test verifies that the SSXC card and terminal circuit paths are valid but does not test the LIU on the optical card March 2009 Cisco ONS 15600 Troubleshooting Guide R6 0 H Chapter1 General Troubleshooting Bl 113 Terminal Loopbacks Figure 1 2 Terminal Loopback Path on an OC N Card DS N Test Set 137598 1 1 3 2 Card Behavior ONS 15600 terminal port loopbacks can either terminate or bridge the signal Some ONS 15600 cards bridge the loopback signal while others terminate it If a port terminates a terminal loopback signal the signal only loops back to the originating port and is not transmitted downstream If the port bridges a loopback signal the signal loops back to the originating port and is also transmitted downstream An OC N terminal loopback example is shown in Figure 1 3 Figure 1 3 Terminal Loopback on an OC N Card with Bridged Signal Source Destination ONS Node ONS Node OC N XC OC N OC N lt M Test Set gt 4 gt gt 4 Test Set LAE A 137605 The loopback is listed in the Conditions window For example the window would list the LPBKTERMINAL condition or LPBKFACILITY condition for a tested port The Alarms window would show AS MT which indicates that all alarms are suppressed on the
175. JRE installation wizard d Follow the JRE installation wizard steps From the Windows start menu click Settings Control Panel Double click the Java Plug in 1 4 2 icon Click Advanced on the Java Plug in Control Panel From the Java Run Time Environment menu choose JRE 1 4 in C ProgramFiles JavaSoft JRE 1 4 2 Click Apply In Communicator click Edit Preferences Click Advanced gt Proxies gt Direct connection to the Internet gt OK Again on Communicator click Edit Preferences Click Advanced Cache Confirm that the Disk Cache Folder field shows the following Problem C ProgramFiles Netscape lt username gt Communicator cache for platform platform If the Disk Cache Folder field is not correct click Choose Folder Navigate to the file listed in Step 12 and click OK Click OK in the Preferences window and exit the browser Temporarily disable any virus scanning software on the computer See the 1 7 2 Browser Stalls When Downloading JAR Files From TSC Card procedure on page 1 53 Verify that the computer does not have two network interface cards NICs installed If the computer does have two NICs remove one Restart the browser and log into the ONS 15600 Cisco ONS 15600 Troubleshooting Guide R6 0 ELE March 2009 Chapter1 General Troubleshooting 1 6 8 Unable to Verify the NIC Connection on your PC W 1 6 8 Unable to Verify the NIC Connection on your PC Symptom When connecting your
176. K2 bits 6 through 8 received on the incoming span but not sourced from the outgoing span Note S This alarm can occur on a VT tunnel when it does not have VT circuits provisioned on it It can also occur when the exercise command or a lockout is applied to a span An externally switched span does not raise this alarm because traffic is preempted Note S The APSC IMP alarm may be raised on a BLSR or MS SPRing when a drop connection is part of a cross connect loopback Note The APSC IMP alarm may be momentarily raised on BLSR spans during PCA circuit creation or deletion across multiple nodes using CTC Cisco ONS 15600 Troubleshooting Guide R6 0 EE March 2009 Chapter2 Alarm Troubleshooting 2 6 7 APSCINCON W A Warning Invisible laser radiation could be emitted from the end of the unterminated fiber cable or connector Do not stare into the beam directly with optical instruments Viewing the laser output with certain optical instruments for example eye loupes magnifiers and microscopes within a distance of 100 mm could pose an eye hazard Statement 1056 A Warning Use of controls adjustments or performing procedures other than those specified may result in hazardous radiation exposure Statement 1057 Clear the APSC IMP Alarm Step 1 Use an optical test set to determine the validity of the K byte signal by examining the received signal For specific procedures to use the
177. LLO Alarm Step 1 Step 2 p Log into both end nodes with the DCC terminations On the nodes where the alarm occurred record the slot and port from the Slot column and Port column in the Alarms window that the Hello alarm occurs against This information helps you determine which DCC termination is mismatched Tip Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 You can log into another node by going to network view and double clicking the node On one node in node view click the Provisioning Network OSPF tabs In the DCC OSPF Area ID Table area locate the alarmed DCC termination by comparing slot and port numbers to the slot and port number indicated in the alarm on the node Click the Area ID column cell for the mismatched DCC termination Change the area ID in the cell to the same ID as its partner DCC termination The ONS 15600 defaults to 0 0 0 0 format addresses Click Apply If the alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 6 92 HI LASERBIAS Default Severity Minor MN Non Service Affecting NSA Logical Object PPM The Equipment High Transmit Laser Bias Current alarm indicates that the card laser has reached the maximum laser bias tolerance Laser bias typically starts at about 30 percent of the manufacturer maximum laser bias specification and increases as the laser ages If t
178. MP Version 1 SNMPv1 and SNMP Version 2c SNMPv2c These versions share many features but SNMPv2c includes additional protocol operations and 64 bit performance monitoring support This chapter describes both versions and gives SNMP configuration parameters for the ONS 15600 March 2009 Cisco ONS 15600 Troubleshooting Guide R6 0 H Chapter6 SNMP E 62 Basic SNMP Components S Note The CERENT MSDWDM MIB mib CERENT FC MIB mib and CERENT GENERIC PM MIB mib in the CiscoV2 directory support 64 bit performance monitoring counters The SNMPv1 MIB in the CiscoV 1 directory does not contain 64 bit performance monitoring counters but supports the lower and higher word values of the corresponding 64 bit counter The other MIB files in the CiscoV1 and CiscoV2 directories are identical in content and differ only in format Figure 6 1 illustrates the basic layout idea of an SNMP managed network Figure 6 1 Basic Network Managed by SNMP Ga 6 2 Basic SNMP Components In general terms an SNMP managed network consists of a management system agents and managed devices 52582 A management system such as HP OpenView executes monitoring applications and controls managed devices Management systems execute most of the management processes and provide the bulk of memory resources used for network management A network might be managed by one or more management systems Figure 6 2 illustrates the relationship between the
179. N OCN MANSWTOSEC NE SREF SSM ST4 NE SREF FE LOCKOUTOFPR ALL OCN MANSWTOTHIRD EXT SREF SSM ST4 OCN FE LOCKOUTOFPR SPAN OCN MANSWTOTHIRD NE SREF SSM STU BITS FE MANWKSWPR RING OCN MANUAL REQ RING OCN SSM STU NE SREF FE MANWKSWPR SPAN OCN MANUAL REQ SPAN OCN SSM STU OCN FE SF RING OCN PDI P STSMON SSM TNC BITS FE SF SPAN OCN PWRRESTART EQPT SSM TNC NE SREF FORCED REQ STSMON RING SW EAST OCN SSM TNC OCN FORCED REQ RING OCN RING SW WEST OCN SWTOPRI EXT SREF FORCED REQ SPAN OCN ROLL STSMON SWTOPRI NE SREF FRCDSWTOINT NE SREF ROLL PEND STSMON SWTOSEC EXT SREF FRCDSWTOPRI EXT SREF SD L OCN SWTOSEC NE SREF FRCDSWTOPRI NE SREF SD P STSMON SWTOTHIRD EXT SREF FRCDSWTOSEC EXT SREF SF L OCN SWTOTHIRD NE SREF FRCDSWTOSEC NE SREF SF P STSMON SW VER EQPT FRCDSWTOTHIRD EXT SREF SPAN SW EAST OCN SYNC FREQ BITS FRCDSWTOTHIRD NE SREF SPAN SW WEST OCN SYNC FREQ OCN FRNGSYNC NE SREF SQUELCH OCN UPGRADE NE FSTSYNC EQPT SSM DUS BITS WKSWPR OCN FULLPASSTHR BI OCN SSM DUS OCN WKSWPR STSMON HLDOVRSYNC NE SREF SSM OFF BITS WTR OCN INTRUSION PSWD NE SSM OFF OCN WTR STSMON KB PASSTHR OCN SSM PRS BITS 2 1 5 Not Reported NR Conditions Table 2
180. N PROV MISMATCH PPM APSC IMP OCN FAN PWR FAN PWR FA BPlane APSCINCON OCN FE SDPRLF OCN PWR FAIL A CAP H Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 l Chapter2 Alarm Troubleshooting 2 14 Not Alarmed NA Conditions MI Table 2 3 ONS 15600 Minor Alarm List continued APSIMP OCN FREQ MISMATCH EQPT PWR FAIL A EQPT APSMM OCN HELLO OCN PWR FAIL B CAP AUTORESET EQPT HI LASERBIAS PPM PWR FAIL B EQPT CIDMISMATCH A EQPT HI RXPOWER OCN PWR FAIL RET A EQPT CIDMISMATCH B EQPT HI TXPOWER PPM PWR FAIL RET B EQPT CONTBUS CLK A EQPT IMPROPRMVL CAP SFTWDOWN EQPT CONTBUS CLK B EQPT IMPR XC NE SNTP HOST NE CONTBUS IO A EQPT ISIS ADJ FAIL OCN SSM FAIL BITS CONTBUS IO B EQPT KBYTE APS CHANNEL FAILURE OCN SSM FAIL OCN CONTCOM EQPT LOF BITS SYNCPRI EXT SREF DATAFLT NE LO LASERBIAS PPM SYNCSEC EXT SREF DUP IPADDR NE LO RXPOWER OCN SYNCSEC NE SREF DUP NODENAME NE LOS BITS SYNCTHIRD EXT SREF EOC OCN LO TXPOWER PPM TIM P STSMON EOC L OCN MATECLK EQPT UNPROT SYNCCLK NE EQPT CAP MEM LOW EQPT UNPROT XCMTX NE EQPT HITEMP EQPT MFGMEM CAP UNROUTEABLE IP NE 2 1 4 Not Alarmed NA Conditions Table 2 4 alphabetically lists ONS 15600 Not Alarmed
181. N OCN EXTRA TRAF PREEMPT STSMON AIS P EQPT SW VER OCN FAILTOSW STSMON AUTOSW AIS EXT SREF FRCDSWTOPRI OCN FAILTOSWR STSMON AUTOSW LOP EXT SREF FRCDSWTOSEC OCN FAILTOSWS STSMON AUTOSW PDI EXT SREF FRCDSWTOTHIRD OCN FE EXERCISING RING STSMON AUTOSW SDBER EXT SREF MANSWTOPRI OCN FE FRCDWKSWPR RING STSMON AUTOSW SFBER EXT SREF MANSWTOSEC OCN FE FRCDWKSWPR SPAN STSMON AUTOSW UNEQ EXT SREF MANSWTOTHIRD OCN FE LOCKOUTOFPR ALL STSMON FAILTOSW PATH EXT SREF SWTOPRI OCN FE LOCKOUTOFPR SPAN STSMON FORCED REQ EXT SREF SWTOSEC OCN FE MANWKSWPR RING STSMON LOCKOUT REQ EXT SREF SWTOTHIRD OCN FE MANWKSWPR SPAN STSMON LOP P EXT SREF SYNCPRI OCN FE SDPRLF STSMON LPBKCRS EXT SREF SYNCSEC OCN FE SF RING STSMON MAN REQ EXT SREF SYNCTHIRD OCN FE SF SPAN STSMON PDI P FAN FAN DEGRADE OCN FORCED REQ RING STSMON PLM P FAN FAN FAIL OCN FORCED REQ SPAN STSMON RFI P FAN FAN FAIL PARTIAL OCN FULLPASSTHR BI STSMON ROLL FAN FAN PWR OCN HELLO STSMON ROLL PEND FAN IMPROPRMVL OCN HI RXPOWER STSMON SD P FAN MFGMEM OCN ISIS ADJ FAIL STSMON SF P GIGE CARLOSS OCN KB PASSTHR STSMON TIM P GIGE LPBKFACILITY OCN STSMON UNEQ P KBYTE APS CHANNEL FAILURE GIGE LPBKTERMINAL OCN LKOUTPR S STSMON WKSWPR H Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 l Chapter2 Alarm Troubleshooting 2 5 Trouble Notifications MI Table 2 8 ONS 15600 Alarm List by Logical Object in A
182. Node DCC Terminations Step 1 Step 2 Step 3 In node view click the Provisioning Comm Channels SDCC tabs or other tab as appropriate View the Port column entries to see where terminations are present for a node If terminations are missing proceed to Step 3 If necessary create a DCC termination by completing the following steps a Click Create b In the Create SDCC Terminations dialog box click the ports where you want to create the DCC termination To select more than one port press the Shift key c In the Port State area click the Set to IS radio button d Verify that the Disable OSPF on Link check box is unchecked e Click OK Set the Optical Power Received Nominal Value Step 1 Step 2 Step 3 Step 4 In node view double click the OC N card that you want to provision The card view appears Click the Provisioning SONET Thresholds tabs From the Types list choose Physical and click Refresh For the port you want to provision click the Set button in the Set OPR column In the confirmation dialog box click OK March 2009 Cisco ONS 15600 Troubleshooting Guide R6 0 H Chapter2 Alarm Troubleshooting HE 2385 Verify or Create Node DCC Terminations Cisco ONS 15600 Troubleshooting Guide R6 0 P2144 March 2009 CHAPTER Transients Conditions This chapter gives a description entity SNMP number and trap for each commonly encountered Cisco ONS 15600 transient condition 3 1 T
183. O l lpiv epyaoteite oe OTTOIOOHTIOTE EEOTTAIONO va EXETE UTTOWN OAG rouG KIVOUVOUG rrou OXETIZOVTAI HE ra NAEKTPIKA KUKAWHOATA KAI va EXETE EEOIKEIWOE WE TIC OUVADEIC TIPOKTIKES yia TNV ATTOMUYN ATUXNUATWV Xpnoiporroinore rov api u ShAWwonNs Trou TIAPEXETAI OTO T AoG KAGE TIPOEIDOTIOINONG yia va EVTOTTIOETE TN uer qpaor TNG orig ueraqpaop veg TIPOEIOOTIOINCEIG AOMaAEiac TOU OUVO E OUV TN GUOKEUI YAA TE AYTE2 TI OAHMEZ NINTR nian NIN V NINN TY ny Ti yny 9 ny w9 Oa 7 yn AYNA Nxm ANN n20 mon AT MATN n O n iignn n 7nn NX on n nun n 7ynai NNN nn50 yTm nro qY nw DIANA NX AWN TD MATA V PW n9103 PONN ANWNA 3950n3 WANWA nnin nynn enn Niowynw ninaamnna nin van nnnrxa NIN NINN Ww Opomena BAOKHU BESBEHHOCHM HANATCTBUJA CuM6onor 3a npeaynpenyBarse 3HauM oriacHocr Ce Haofare Bo curyauyja WTO Moxe na npegu3Buka tTenecHn noBpeaM Mpeg na pa6orure co onpemata 6unere cBecHM 3a PU3UKOT LTO nocTrou Kaj eriekTpAHHUTe KONA M Tpe6a Ha rM nosHaBaTe craHAaapaHure nocTtankn 3a cripeuyBarbe Ha HecpekHM cnyyau Vckopuctete ro 6pojor Ha u3jaBaTa uiro ce Haora Ha kpajor Ha cekoe npeaynpenyBaree 3a na ro Hajnere HeroBuoT nepuogn Bo npeBeneuure 6es6enuocHM npenynpenyBarea uiro ce UcnopayaHy co ypenor UYBAJTE TU OBUE HATIATCTBMJA Ostrzezenie WAZNE INSTRUKCJE DOTYCZACE BEZPIECZENSTWA Ten symbol ostrzezenia oznacza niebezpieczenstwo Zachodzi sytuacja kt ra moze powodowa obrazenia ciata Przed przystapieniem do prac przy urzadzeniach
184. ON MIB or RFC 3273 enables 64 bit support of existing RMON tables This support is provided with the etherStatsHighCapacityTable and the etherHistoryHighCapacityTable An additional table the mediaIndependentTable and an additional object hcRMONCapabilities are also added for this support All of these elements are accessible by any third party SNMP client having RFC 3273 support Cisco ONS 15600 Troubleshooting Guide R6 0 EE March 2009 Chapter6 SNMP 6 8 4 Ethernet Statistics RMON Group MI 6 8 4 Ethernet Statistics RMON Group The Ethernet Statistics group contains the basic statistics monitored for each subnetwork in a single table called the etherStatsTable 6 8 4 1 Row Creation in etherStatsTable The SetRequest PDU for creating a row in this table should contain all the values needed to activate a row in a single set operation and an assigned status variable to createRequest The SetRequest PDU object ID OID entries must all carry an instance value or type OID of 0 In order to create a row the SetRequest PDU should contain the following e The etherStatsDataSource and its desired value e The etherStatsOwner and its desired value size of this value is limited to 32 characters e The etherStatsStatus with a value of createRequest 2 The etherStatsTable creates a row if the SetRequest PDU is valid according to the above rules When the row is created the SNMP agent decides the value of etherStatsIndex This valu
185. OUT EID 3091 Cannot perform the operation as protect is active Refer to error message text EID 3092 Invalid service state The requested action cannot be applied Select another service state and proceed EID 3093 Cannot perform the operation as duplex pair is 0 locked Refer to error message text EID 3094 Cannot perform the operation as no XC redundancy is You cannot perform the requested operation available on the cross connect card without having a backup cross connect card EID 3095 Deletion failed since the circuit is in use Refer to error message text H Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 l Chapter4 Error Messages Table 4 1 Error Messages continued Error or Warning ID Error or Warning Message Description WID 3096 Internal communication error encountered while trying to Refer to warning message text retrieve laser parameters This can happen when equipment is not present or when equipment is resetting Check the equipment state and try to refresh the values again EID 3097 The ring termination is in use The ring termination you are trying to access is in use EID 3098 No ring terminations selected Select one of the ring terminations EID 3099 Sorry entered key does not match existing authentication key Check the authentication key and reenter EID 3100 Error encountered during authentication There was an error
186. Object OCN The Span Switch Is Active East Side condition occurs when a span switch occurs at the west side of a four fiber BLSR span using a Force Span command The condition clears when the switch is cleared SPAN SW WEST is visible on the network view Alarms Conditions and History tabs The port where the Force Span was applied shows an F on the network view detailed circuit map Note SPAN SW WEST is an informational condition and does not require troubleshooting 2 6 168 SOUELCH Default Severity Not Alarmed NA Non Service Affecting NSA Logical Object OCN Cisco ONS 15600 Troubleshooting Guide R6 0 EXIN March 2009 Chapter2 Alarm Troubleshooting A 2 6 168 SQUELCH W The Ring Squelching Traffic condition occurs in a BLSR when a node that originates or terminates STS circuits fails oris isolated by multiple fiber cuts or maintenance FORCE RING commands The isolation or failure of the node disables circuits that originate or terminate on the failed node Squelch alarms appear on one or both of the nodes on either side of the isolated failed node The AIS P condition on page 2 16 also appears on all nodes in the ring except the isolated node Warning A Invisible laser radiation could be emitted from the end of the unterminated fiber cable or connector Do not stare into the beam directly with optical instruments Viewing the laser output with certain optical instruments for example ey
187. P address of your PC to verify the IP configuration Table 1 2 describes the potential causes of the symptom and the solutions Table 1 2 Unable to Ping Your PC Possible Problem Solution The IP address was Verify that the IP address used to ping the PC matches the IP address typed incorrectly displayed in the Windows IP Configuration information retrieved from the system See the 1 6 6 1 Verify the IP Configuration of Your PC procedure on page 1 49 The IP configuration of To verify the IP configuration of your PC see the 1 6 6 1 Verify the IP your PC is not properly Configuration of Your PC procedure on page 1 49 If this procedure is set unsuccessful contact your network administrator for instructions to correct the IP configuration of your PC 1 6 6 1 Verify the IP Configuration of Your PC Step 1 Step 2 Step 3 Step 4 Step 5 Open a DOS command window by selecting Start Run from the Start menu on your PC In the Run window open field type command and then click OK The DOS command window appears At the prompt in the DOS window type one of the following commands For Windows 98 NT 2000 and XP type ipconfig and press the Enter key The Windows IP configuration information appears including the IP address Subnet Mask and the Default Gateway At the prompt in the DOS window type ping followed by the IP address you verified in Step 3 Press the Enter key to execute the command If the DO
188. P agents First compile the MIBs in Table 6 2 Next compile the MIBs in the order given in Table 6 3 Caution If you do not compile MIBs in the correct order one or more might not compile correctly Table 6 2 IETF Standard MIBs Implemented in the ONS 15600 System RFC Number Module Name Title Comments IANAifType MIB mib Internet Assigned Numbers Authority IANA ifType 1213 RFC1213 MIB rfc1213 mib Management Information Base for Network 1907 SNMPV2 MIB rfc 1907 mib Management of TCP IP based Internet MIB II Management Information Base for Version 2 of the Simple Network Management Protocol SNMPv2 1253 RFC1253 MIB rfc1253 mib OSPF Version 2 Management Information Base 1493 BRIDGE MIB rfc1493 mib Definitions of Managed Objects for Bridges This defines MIB objects for managing MAC bridges based on the IEEE 802 1D 1990 standard between Local Area Network LAN segments 2819 RMON MIB rfc2819 mib Remote Network Monitoring Management Information Base 2737 ENTITY MIB rfc2737 mib Entity MIB Version 2 2233 IF MIB rfc2233 mib Interfaces Group MIB using SNMPv2 2358 EtherLike MIB rfc2358 mib Definitions of Managed Objects for the Ethernet like Interface Types 2493 PerfHist TC MIB rfc2493 mib Not applicable to the ONS 15600 Textual Conventions for MIB Modules Using Performance History Based on 15 Minute Intervals 2495 DS1 MIB rfc2495 mib Not applicable to the ONS 15600 249
189. PC to the ONS 15600 you are unable to verify that the NIC connection is working properly because the link LED is not illuminated or flashing Table 1 4 describes the potential causes of the symptom and the solutions Table 1 4 Unable to Verify the NIC Connection on Your PC Possible Problem Solution The CAT 5 cable is not Confirm that both ends of the cable are properly inserted If the cable is not plugged in properly fully inserted because of a broken locking clip replace the cable The CAT 5 cable is Ensure that the cable is in good condition If in doubt use a known good damaged cable Often cabling is damaged due to pulling or bending Incorrect type of CAT 5 CAP connection To connect an ONS 15600 directly to your laptop PC or a cable is being used router use a cross over CAT 5 cable To connect the ONS 15600 to a hub or a LAN switch use a straight through CAT 5 cable TSC card connection To connect an ONS 15600 active TSC card directly to your laptop PC you might use either a straight through or cross over CAT 5 cable because the RJ 45 port on the faceplate is auto sensing For details on the types of CAT 5 cables see the 1 9 2 2 Crimp Replacement CAT 5 Cables procedure on page 1 67 The NIC is improperly If you are using a PCMCIA based NIC remove and reinsert the NIC to make inserted or installed sure the NIC is fully inserted If the NIC is built into the laptop PC verify that the NIC is not fa
190. PECIAL CONSEQUENTIAL OR INCIDENTAL DAMAGES INCLUDING WITHOUT LIMITATION LOST PROFITS ORLOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES CCDE CCSI CCENT Cisco Eos Cisco HealthPresence the Cisco logo Cisco Lumin Cisco Nexus Cisco Nurse Connect Cisco Stackpower Cisco StadiumVision Cisco TelePresence Cisco WebEx DCE and Welcome to the Human Network are trademarks Changing the Way We Work Live Play and Learn and Cisco Store are service marks and Access Registrar Aironet AsyncOS Bringing the Meeting To You Catalyst CCDA CCDP CCIE CCIP CCNA CCNP CCSP CCVP Cisco the Cisco Certified Internetwork Expert logo Cisco IOS Cisco Press Cisco Systems Cisco Systems Capital the Cisco Systems logo Cisco Unity Collaboration Without Limitation EtherFast EtherSwitch Event Center Fast Step Follow Me Browsing FormShare GigaDrive HomeLink Internet Quotient IOS iPhone iQuick Study IronPort the IronPort logo LightStream Linksys MediaTone MeetingPlace MeetingPlace Chime Sound MGX Networkers Networking Academy Network Registrar PCNow PIX PowerPanels ProConnect ScriptShare SenderBase SMARTnet Spectrum Expert StackWise The Fastest Way to Increase Your Internet Quotient TransPath WebEx and the WebEx logo are registered trademarks of Cisco Systems Inc and or its affiliates in the United States and certa
191. Protection Span This procedure forces all circuits in a path protection from the working span to the protect It is used to remove traffic from a card that originates or terminates path protection circuits AN Caution The Force command overrides normal protective switching mechanisms Applying this command incorrectly can cause traffic outages A Caution Traffic is not protected during a Force protection switch Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 EXE Chapter2 Alarm Troubleshooting BI 2382 Protection Switching Lock Initiation and Clearing Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Log into a node on the network If you are already logged in continue with Step 3 Click View Go to Network View Right click a network span and choose Circuits The Circuits on Span dialog box shows the path protection circuits including circuit names locations and a color code showing which circuits are active on the span Click the Perform UPSR span switching field Choose Force Switch Away from the drop down list Click Apply In the Confirm UPSR Switch dialog box click Yes In the Protection Switch Result dialog box click OK In the Circuits on Span dialog box the switch state for all circuits is FORCE Unprotected circuits do not switch Initiate a Manual Switch for All Circuits on a Path Protection Span A This procedure manually switches all circuits in a pat
192. S 15600 Reference Manual for more information about it If the BITS source is valid clear alarms related to the failures of the primary and secondary reference sources such as the SYNCPRI alarm on page 2 116 and the SYNCSEC alarm on page 2 117 If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 6 87 FSTSYNC Default Severity Not Alarmed NA Non Service Affecting NSA Logical Object EQPT The Fast Synchronization Mode condition occurs when the ONS 15600 synchronizes its clock modules Since the ONS 15600 uses Stratum 3E timing synchronization can take about 12 minutes This condition occurs on the TSC card where the timing distribution is sourced Whenever this condition is active any timing or controller switching might affect the traffic Errorless switching is not guaranteed The UNPROT SYNCCLK alarm on page 2 120 can accompany this condition if there is no timing protection is available while the clock is synchronizing If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 6 88 FULLPASSTHR BI Default Severity Not Alarmed NA Non Service Affecting NSA Logical Object OCN The Bidirectional Full Pass Through Active condition occurs on a nonswitching node in a BLSR when the protect channels o
193. S CLK A Default Severity Minor MN Non Service Affecting NSA Logical Object EQPT An Inbound Interconnection Timing Control Bus 0 Failure alarm on the Slot 10 TSC card occurs if the timing signal from the Slot 5 TSC card has an error If the Slot 10 TSC card and all other cards on the shelf raise this alarm the alarm processor on the Slot 5 TSC card clears the alarm on the other cards and raises this alarm against the Slot 5 TSC card only Clear the CONTBUS CLK A Alarm Step 1 If a single traffic card is reporting the alarm and it is part of a path protection complete the Initiate a Force Switch for All Circuits on a Path Protection Span procedure on page 2 129 If the traffic card is part of a 1 1 protection group complete the Initiate a 1 1 Protection Port Force Switch Command procedure on page 2 126 S Note Ifthe reporting card is an SSXC card traffic should have already switched from the errored copy of the card amp Note Ifthe active TSC is reporting the alarm shelf control should already have switched off the card Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 Chapter2 Alarm Troubleshooting 2 6 30 CONTBUS CLK B W Step2 Complete the appropriate procedure in the 2 8 4 Physical Card Reseating Resetting and Replacement section on page 2 136 for the reporting card Step3 Ifthe alarm does not clear log into the Technical Support Website at http www cisco com tech
194. S window displays multiple usually four replies the IP configuration is working properly If you do not receive a reply your IP configuration might not be properly set Contact your network administrator for instructions to correct the IP configuration of your PC 1 6 7 Browser Login Does Not Launch Java Symptom The message Loading Java Applet does not appear and the JRE does not launch during the initial login Table 1 3 describes the potential cause of the symptom and the solutions March 2009 Cisco ONS 15600 Troubleshooting Guide R6 0 H Chapter1 General Troubleshooting BE 1567 Browser Login Does Not Launch Java Table 1 3 Browser Login Does Not Launch Java Possible Problem Solution The PC operating Reconfigure the PC operating system and the browser system and browser are See the 1 6 7 1 Reconfigure the PC Operating System and the Browser not properly configured procedure on page 1 50 1 6 7 1 Reconfigure the PC Operating System and the Browser Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Step 9 Step 10 Step 11 Step 12 Step 13 Step 14 Step 15 Step 16 Step 17 Step 18 From the Windows start menu click Settings Control Panel If Java Plug in Control Panel does not appear the JRE might not be installed on your PC a Run the Cisco ONS 15600 software CD b Open the CD drive Windows JRE folder c Double click the jre 1 4 2 win icon to run the
195. SR alarm Step2 Complete the Initiate an Exercise Ring Switch on a BLSR procedure on page 2 133 Step3 If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 6 56 EXERCISING RING Default Severity Not Alarmed NA Non Service Affecting NSA Logical Object OCN The Exercise Ring command issues span switching of the requested channel without completing the actual bridge and switch The EXERCISING RING condition is raised if the command was issued and accepted and the exercise is taking place This condition appears on the network view Alarms and History tab not on the Conditions tab amp Note EXERCISING RING is an informational condition and does not require troubleshooting 2 6 57 EXERCISING SPAN Default Severity Not Alarmed NA Non Service Affecting NSA Logical Object OCN The Exercise Span command issues span switching of the requested channel without completing the actual bridge and switch The EXERCISING SPAN condition is raised if the command was issued and accepted and the exercise is taking place This condition appears on the network view Alarms and History tab not on the Conditions tab amp Note EXERCISING SPAN is an informational condition and does not require troubleshooting 2 6 58 EXT Default Severity Minor MN Non Service Affecting NSA Logical Object ENVALRM
196. Step 1 Step 2 Step 3 If the test set is not already sending traffic send test traffic on the loopback circuit Examine the traffic received by the test set Look for errors or any other signal information that the test set is capable of indicating If the test set indicates a good circuit no further testing is necessary with the facility loopback Clear the facility loopback from the port a Click the Maintenance Loopback Port tabs or Maintenance Optical Loopback Port tabs b Choose None from the Loopback Type column for the port being tested c Choose the appropriate state IS OOS DSBLD OOS MT IS AINS from the Admin State column for the port being tested d Click Apply March 2009 Cisco ONS 15600 Troubleshooting Guide R6 0 H Chapter1 General Troubleshooting Bl 124 Perform a Facility Line Loopback or Payload Loopback on an Intermediate Node Optical Port e Click Yes in the confirmation dialog box Step4 Clear the loopback circuit a Click the Circuits tab b Choose the loopback circuit being tested c Click Delete d Click Yes in the Delete Circuits dialog box Do not check any check boxes Stepb Complete the Test the Optical Card procedure on page 1 18 Test the Optical Card Step 1 Complete the Replace an OC 48 Card or OC 192 Card procedure on page 2 138 for the suspected bad OC N or ASAP card and replace it with a known good one LA Removing a card that curr
197. Step 5 Step 6 Step 7 Complete the Replace a TSC Card procedure on page 2 140 for the standby TSC card Wait for two intervals of 83 minutes 2 46 hours and minutes and check the node view Alarms window to see whether the alarm is cleared During the initial 83 minute synchronization check cycle when the replacement standby TSC card is booting up the replacement TSC card is attaining the timing from the BITS or internal source so it is normal that the two TSC cards are not synchronized The ONS 15600 system disregards the result of this check cycle and begins keeping track of synchronization in the second 83 minute cycle If the result of the cycle shows that the TSC cards are synchronized properly the alarm is cleared If the FREQ MISMATCH alarm did not clear after two timing check cycles it means that the second timing cycle resulted in a mismatch Wait a third 83 minute cycle and check the alarm again If the alarm has cleared it means a third cycle showed that the TSC card timing modules were synchronized If the alarm remains it means that the ONS 15600 system has had two frequency mismatch cycles and indicates a problem with the other TSC card If the FREQ MISMATCH alarm remains after three 83 minute cycles complete the Soft Reset a Card Using CTC procedure on page 2 134 to make the TSC card standby Complete the Reset a Card with a Card Pull Reseat procedure on page 2 136 for the standby TSC card The card
198. TDOWNFAIL 3 9 3 3 35 USER LOCKOUT 3 9 3 3 36 USER LOGIN 3 9 3 3 37 USER LOGOUT 3 9 3 3 38 WKSWBK 3 9 3 3 39 WKSWPR 3 10 3 3 40 WRMRESTART 3 10 3 3 41 WTR SPAN 3 10 Error Messages 4 1 Performance Monitoring 5 1 5 1 Threshold Performance Monitoring 5 1 3 6 3 7 3 3 24 MANWKSWPR NO TRFSW 3 7 3 9 5 2 Intermediate Path Performance Monitoring 5 2 5 3 Pointer Justification Count 5 4 5 4 Performance Monitoring Parameter Definitions 5 5 March 2009 Contents W Cisco ONS 15600 Troubleshooting Guide R6 0 g Bl Contents 5 5 Optical Card Performance Monitoring 5 9 5 5 1 OC 48 STM16 and OC 192 STM64 Card Performance Monitoring Parameters 5 5 2 Physical Layer Parameters rep ASAP Card Performance M 5 6 1 ASAP Card Optical P 5 6 2 ASAP Card Ethernet 5 6 2 1 ASAP Card Ether Port Statistics Window 5 6 2 2 ASAP Card Ether Ports Utilization Window 5 6 2 3 ASAP Card Ether Ports History Window 5 6 2 4 ASAP Card PO 5 6 2 5 ASAP Card PO 5 6 2 6 ASAP Card Ether Ports History Window SNMP 6 1 6 2 6 3 6 4 6 5 6 6 6 1 SNMP Overview Basic SNMP Components cHAPTER 6 6 1 SNMP Version Support 6 SNMP Message Types 6 7 SNMP Trap Content 6 6 6 7 1 Generic and IETF Traps 6 7 2 Variable Trap Bindings 6 11 6 8 1 Remote Monitoring 6 8 Proxy Over Firewalls 6 8 2 64 Bit RMON Monitoring over DCC 6 8 2 1 Row Creation in MedialndependentTable 6 8 2 2 Row Creation i
199. TER Performance Monitoring Note amp The terms Unidirectional Path Switched Ring and UPSR may appear in Cisco literature These terms do not refer to using Cisco ONS 15xxx products in a unidirectional path switched ring configuration Rather these terms as well as Path Protected Mesh Network and PPMN refer generally to Cisco s path protection feature which may be used in any topological network configuration Cisco does not recommend using its path protection feature in any particular topological network configuration Use performance monitoring PM parameters to gather store threshold and report performance data for early detection of problems This chapter defines PM parameters and concepts for Cisco ONS 15600 optical cards Note For additional information regarding PM parameters refer to Telcordia documents GR 1230 CORE GR 820 CORE GR 499 CORE and GR 253 CORE and the ANSI T1 231 document entitled Digital Hierarchy Layer 1 In Service Digital Transmission Performance Monitoring For information about enabling and viewing PM values refer to the Cisco ONS 15600 Procedure Guide Chapter topics include 5 1 Threshold Performance Monitoring page 5 1 e 5 2 Intermediate Path Performance Monitoring page 5 2 e 5 3 Pointer Justification Count page 5 4 e 5 4 Performance Monitoring Parameter Definitions page 5 5 e 5 5 Optical Card Performance Monitoring page 5 9 e 5 6 ASAP Card Performance Monitori
200. TS or VT used for the source dialog box j Click Next k In the Circuit Creation circuit routing preferences dialog box leave all defaults Click Finish Confirm that the newly created circuit appears on the Circuits tab list as a two way circuit S Note Itis normal for the LPBKTERMINAL GIGE condition on page 2 89 to appear during a loopback setup The condition clears when you remove the loopback Create the terminal loopback on the destination port being tested a Goto the node view of the destination node Choose View Go To Other Node from the menu bar Choose the node from the drop down list in the Select Node dialog box and click OK b In node view double click the card that requires the loopback c Click the Maintenance Ethernet Loopback Port tab d Select OOS MT from the Admin State column If multiple ports are available select the row appropriate for the desired port e Select Terminal Inward from the Loopback Type column If multiple ports are available select the row appropriate for the desired port f Click Apply g Click Yes in the confirmation dialog box Complete the Test and Clear the Ethernet Terminal Loopback Circuit procedure on page 1 42 Test and Clear the Ethernet Terminal Loopback Circuit Step 1 Step 2 Step 3 If the test set is not already sending traffic send test traffic on the loopback circuit Examine the test traffic being received by the test set
201. TS timing source either B8ZS or AMI d If the coding does not match click Coding to display a drop down list Choose the appropriate coding e Verify that the Framing matches the framing of the BITS timing source either ESF or SF D4 f Ifthe framing does not match click Framing to display the drop down list Choose the appropriate framing S Note In the Timing window the B8ZS coding field is normally paired with ESF in the Framing field and the AMI coding field is normally paired with SF D4 in the Framing field Step2 Ensure that the BITS clock is operating properly A Caution Always use the supplied electrostatic discharge wristband when working with a powered ONS 15600 Plug the wristband cable into the ESD jack located on the lower right edge of the shelf assembly Step3 Ifthe alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 6 112 LOF OCN Default Severity Critical CR Service Affecting SA Logical Object OCN The Line Loss of Frame Alignment alarm occurs when a port on the reporting traffic OC N card has an LOF LOF indicates that the receiving ONS 15600 has lost frame delineation in the incoming data and when the SONET overhead loses a valid framing pattern for three milliseconds Receiving two consecutive valid A1 A2 framing patterns clears the alarm LOF on a traffic card is sometime
202. TSC card to the standby TSC card or it is used to reset the SSXC or an optical traffic card This kind of reset reboots the card and clears the flash memory making it appear like a newly inserted card A Warning Do not reach into a vacant slot or chassis while you install or remove a module or a fan Exposed circuitry could constitute an energy hazard Statement 206 AN Caution Use hard resets with caution There could be up to 15 other sets of bandwidth affected by a hard reset amp Note The hard reset option is enabled only when the card is placed in the OOS MA MT service state amp Note When a TSC card changes from active to standby the node takes approximately 12 minutes to synchronize completely to the timing source because of the more accurate Stratum 3E timing module being adopted Step 1 If you are resetting a TSC card determine which one is the active card and which is the standby card Position the cursor over the active card An active TSC card has a green ACT STBY LED illuminated Step2 Right click the card or active TSC card to display the shortcut menu Step3 Click Hard reset Card Step4 Click Yes when the confirmation dialog box appears Step5 Click OK when the Lost connection to node changing to Network View dialog box appears DA Note The TSC card takes several minutes to reboot Refer to the Card Features and Functions chapter in the Cisco ONS 15600 Reference
203. TT lt amwa Test Set gt EH e 137608 Caution Performing a loopback on an in service circuit is service affecting S Note Facility loopbacks require on site personnel Complete the Create a Facility Line Loopback on an Intermediate Node Ethernet Port procedure on page 1 31 Create a Facility Line Loopback on an Intermediate Node Ethernet Port Step 1 Connect an optical test set to the ASAP card Ethernet port you are testing If you are starting the current procedure without the optical test set hooked up to the source ASAP card Ethernet port use appropriate cabling to attach the Tx and Rx terminals of the optical test set to the port you are testing Both Tx and Rx connect to the same port Note For specific procedures to use the test set equipment consult the manufacturer Step2 Adjust the test set accordingly Refer to manufacturer instructions for test set use Step3 Use CTC to set up the facility loopback on the test port a In node view click the Circuits tab and click Create b Inthe Circuit Creation dialog box choose the type such as STS and number such as 1 c Click Next Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 Chapter1 General Troubleshooting B 133 Createa Facility Line Loopback on an Intermediate Node Ethernet Port Step 4 Step 5 Step 6 d In the next Circuit Creation dialog box give the circuit an easily identifiabl
204. Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 6 187 SYNCPRI Default Severity Minor MN Non Service Affecting NSA for EXT SREF Major MJ Service Affecting SA for NE SREF Logical Objects EXT SREF NE SREF A Primary Synchronization Reference Failure alarm occurs at the NE node level when the ONS 15600 loses the primary timing source reference 1 The ONS 15600 uses three ranked timing references The timing references are typically two BITS level or line level sources and an internal reference If SYNCPRI occurs the ONS 15600 should switch to its second timing source reference 2 This switch also triggers the SWTOSEC alarm Cisco ONS 15600 Troubleshooting Guide R6 0 EXIN March 2009 Chapter2 Alarm Troubleshooting 2 6188 SYNCSEC W Clear the SYNCPRI Alarm Step1 From node view click the Provisioning gt Timing gt General tabs and identify the timing source in REF 1 of the NE Reference Step2 If REF 1 is Internal this refers to the active TSC card Look for any alarms related to the TSC card and troubleshoot them Step3 If REF 1 is BITS follow the Clear the LOF BITS Alarm procedure on page 2 81 Step4 Ifthe primary reference clock is an incoming port on the ONS 15600 follow the Clear the LOF OCN Alarm procedure on page 2 81 Stepb Ifthe alarm does not clear log into the Technical Support Website at http www cisco
205. Troubleshooting Guide R6 0 March 2009 Chapter1 General Troubleshooting 12 1 Perform a Facility Line Loopback or Payload Loopback on a Source Node Optical Port Mi Figure 1 6 Facility Line Loopback on a Circuit Source OC N Port Source Intermediate Destination ONS Node ONS Node ONS Node OC N XC OC N OC N XC OC N OC N XC OC N p 7 lK ER TestSet xL w A Caution Performing a loopback on an in service circuit is service affecting amp Note Facility and payload loopbacks require on site personnel 138601 Complete the Create the Facility Line Loopback or Payload Loopback on the Source Optical Port procedure on page 1 7 Create the Facility Line Loopback or Payload Loopback on the Source Optical Port Step 1 Connect an optical test set to the port you are testing amp Note For specific procedures to use the test set equipment consult the manufacturer Use appropriate cabling to attach the Tx and Rx terminals of the optical test set to the port you are testing The Tx and Rx terminals connect to the same port Adjust the test set accordingly Refer to manufacturer instructions for test set use Step2 In CTC node view double click the card to display the card view Step3 Take the port out of service a Clicking the Maintenance Line or Maintenance Optical Line tabs b Ch
206. UNROUTEABLE IP PIM IMPROPRMVL EQPT CXCHALT NE UPGRADE PIM MANRESET EQPT EQPT NE XCMTX PIM MEA EQPT EQPT BOOT OCN AIS L PIM MFGMEM EQPT EQPT HITEMP OCN APSB POS ENCAP MISMATCH P EQPT FREQ MISMATCH OCN APSC IMP POS GFP LFD EQPT FSTSYNC OCN APSCDFLTK POS GFP UP MISMATCH EQPT IMPROPRMVL OCN APSCINCON POS TPTFAIL EQPT LASER BIAS OCN APSCM PPM EQPT Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 EN Chapter2 Alarm Trou bleshooting Bl 24 Alarm List by Logical Object Type Table 2 8 ONS 15600 Alarm List by Logical Object in Alarm Profile continued EQPT LASER OVER TEMP OCN APSCNMIS PPM EQPT PIM PPM EQPT MANRESET OCN APSIMP PPM HI LASERBIAS EQPT MATECLK OCN APSMM PPM HI TXPOWER EQPT MEA OCN BLSR SW VER MISM PPM IMPROPRMVL EQPT MEM GONE OCN BLSROSYNC PPM LASER BIAS EQPT MEM LOW OCN CHANLOSS PPM LASER OVER TEMP EQPT MFGMEM OCN E W MISMATCH PPM LO LASERBIAS EQPT OPEN SLOT OCN EOC PPM LO TXPOWER EQPT PWR FAIL A OCN EOC L PPM MANRESET EQPT PWR FAIL B OCN EXERCISE RING FAIL PPM MEA EQPT PWR FAIL RET A OCN EXERCISE SPAN FAIL PPM MFGMEM EQPT PWR FAIL RET B OCN EXERCISING RING PPM PROV MISMATCH EQPT PWRRESTART OCN EXERCISING SPAN PWR PWR EQPT SFTWDOW
207. WID 6102 The new card has less bandwidth than the current card Circuits Refer to warning message text using VTI5 and higher will be deleted EID 6103 The TDC entry already exists Specify another entry for TARP Data Cache EID 6104 APC ABORTED Automatic Power Control is aborted EID 6105 The Change Card command is valid for MRC cards only when Refer to error message text port 1 is the sole provisioned port EID 6106 To delete all RADIUS server entries RADIUS authentication Disable Radius authentication and proceed must be disabled H Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 l Chapter4 Error Messages Table 4 1 Error Messages continued Error or Warning ID Error or Warning Message Description EID 6107 The node failed to restart the TELNET service on the selected Refer to error message text port Try using another unreserved port that is not being used within the following ranges 23 1001 9999 EID 6108 There is an active TELNET session Restart a TELNET session 1 per working card in the protection group The maximum interval is 10 seconds EID 3159 can appear if you attempt to perform another switching operation within a certain time interval This interval is an algorithm of three seconds March 2009 Cisco ONS 15600 Troubleshooting Guide R6 0 Chapter4 Error Messages Cisco ONS 15600 Troubleshooting Guide R6 0 aao March 2009 CHAP
208. acant slot or chassis while you install or remove a module or a fan Exposed circuitry could constitute an energy hazard Statement 206 Note wy You do not need to make any changes to the database if you are replacing it with a card of exactly the same type Note Step 1 Card removal raises an improper removal IMPROPRMVL alarm but this clears after the card replacement is completed Unlatch the bail clasp by moving it to the left before removing the bad SFP PPM from the slot H Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 l Chapter2 Alarm Troubleshooting Step 2 Step 3 Step 4 Step 5 A 2 8 5 Verify or Create Node DCC Terminations W Slide the SFP PPM out of the slot Verify that the new SFP PPM is correct for your network and ASAP card Refer to the Cisco ONS 15600 Reference Manual for more information Orient the new SFP so that the Cisco serial number label is facing away from the shelf to the right Slide the SFP into the slot and move the bail clasp to the right to secure the SFP Caution Do not remove the protective caps until you are ready to attach the network fiber optic cable S Note Multirate SFPs PPMs must be provisioned in CTC single rate SFPs PPMs do not need to be provisioned Refer to the Install Cards and Fiber Optic Cable chapter in the Cisco ONS 15600 Procedure Guide for provisioning instructions 2 8 5 Verify or Create
209. ad ASAP card and replace it with a known good one Caution Step 5 Step 6 Step 7 Step 8 Step 9 Removing a card that currently carries traffic on one or more ports can cause a traffic hit To avoid this perform an external switch if a switch has not already occurred See the procedures in the 2 8 2 Protection Switching Lock Initiation and Clearing section on page 2 126 For more information refer to the Maintain the Node chapter of the Cisco ONS 15600 Procedure Guide Resend test traffic on the loopback circuit with a known good card If the test set indicates a good circuit the problem was probably the defective card Return the defective card to Cisco through the RMA process Contact Cisco Technical Support 1 800 553 2447 Complete the Replace an OC 48 Card or OC 192 Card procedure on page 2 138 for the defective card Clear the terminal loopback on the port a Double click the source node card with the terminal loopback b Click the Maintenance Optical Loopback Port tabs c Select None from the Loopback Type column for the port being tested d Select the appropriate state IS OOS DSBLD OOS MT IS AINS in the Admin State column for the port being tested e Click Apply f Click Yes in the confirmation dialog box Clear the terminal loopback circuit a Click the Circuits tab b Choose the loopback circuit being tested c Click Delete Cisco ONS 15600 Troubleshooting Guide R6
210. affic to another port complete the Replace an ASAP 4PIO PIM Module procedure on page 2 141 or Replace an ASAP SFP PPM Module procedure on page 2 142 as needed A Caution Removing hardware that currently carries traffic can cause a traffic hit To avoid this perform an external switch if a switch has not already occurred See the 2 8 2 Protection Switching Lock Initiation and Clearing section on page 2 126 for commonly used traffic switching procedures amp Note When you replace a card with the identical type of card you do not need to make any changes to the database Step4 Ifthe alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 6 116 LOS BITS Default Severity Minor MN Non Service Affecting NSA Logical Object BITS The Loss of Signal BITS alarm is Major MJ if there is no backup TSC card BITS source and Minor MN if one of the TSC card BITS sources fails If one of the pair fails a timing APS is activated on the second source Cisco ONS 15600 Troubleshooting Guide R6 0 224 March 2009 Chapter2 Alarm Troubleshooting 26117 LOS OCN W Clear the LOS BITS Alarm Step 1 Check the wiring connection from the ONS 15600 backplane BITS clock pin fields to the timing source For more information about backplane wiring connections refer to the Install the Bay and Back
211. age 2 136 for the TSC card or complete the Request a Cross Connect Card Preferred Copy Switch section on page 2 136 for the SSXC If the physical reseat of the card or switch does not clear the alarm complete the appropriate procedure in the Replace a TSC Card section on page 2 140 or Replace an SSXC Card section on page 2 137 as needed S Note If the traffic OC N card is implicated and you are able to continue using the traffic card with one port out of service perform a bridge and roll to move the port traffic to a free port using the Bridge and Roll Traffic procedure in the Manage Circuits chapter in the Cisco ONS 15600 Procedure Guide Label the bad port and place it out of service until such time as the card can be replaced If the MFGMEM alarm continues to report after you replaced the card the problem lies in the EEPROM Log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 If the alarm clears and it was reported by a traffic card traffic reverts to the working port if an automatic switch occurred If traffic was manually switched in a 1 1 protection group revert traffic to the original port by completing the Clear a 1 1 Protection Port Force or Manual Switch Command procedure on page 2 127 If traffic was manually switched in a path protection revert traffic to the original path by completing the Clear a Path Protec
212. al Troubleshooting 1 3 6 Perform a Terminal Loopback on a Destination Node Ethernet Port Mil 1 3 6 Perform a Terminal Loopback on a Destination Node Ethernet Port The terminal loopback at the destination node ASAP card Ethernet port is the final local hardware error elimination in the circuit troubleshooting process and is performed on the destination node ASAP card Ethernet port If this test is completed successfully you have verified that the circuit is good up to the destination port The example in Figure 1 15 shows a terminal loopback on a destination node Ethernet port Figure 1 15 Terminal Loopback on a Destination Node Ethernet Port Source Intermediate Destination ONS Node ONS Node ONS Node Ethernet XC Ethernet Ethernet XC Ethernet Ethernet XC Ethernet Pe Wf ke TS ati i a som Ru gt sm ian i 4 p 7 Test Set gt gt Aa 5 Caution Performing a loopback on an in service circuit is service affecting amp Note Terminal loopbacks require on site personnel Complete the Create the Terminal Loopback on a Destination Node Ethernet Port procedure on page 1 41 Create the Terminal Loopback on a Destination Node Ethernet Port Step 1 Connect an optical test set to the destination node ASAP card Ethernet port you are testing amp Note For specific procedures to use the test set equipment
213. ameters CTC provides Ethernet performance information including line level parameters port bandwidth consumption and historical Ethernet statistics The ASAP card Ethernet performance information is divided into Ether Ports and POS Ports windows within the card view Performance tab window 5 6 2 1 ASAP Card Ether Port Statistics Window The Ethernet Ether Ports statistics window lists Ethernet parameters at the line level The Statistics window provides buttons to change the statistical values The Baseline button resets the displayed statistics values to zero The Refresh button manually refreshes statistics Auto Refresh sets a time interval at which automatic refresh occurs The ASAP Statistics window also has a Clear button The Clear button sets the values on the card to zero but does not reset the ASAP card During each automatic cycle whether auto refreshed or manually refreshed using the Refresh button statistics are added cumulatively and are not immediately adjusted to equal total received packets until testing ends To see the final PM count totals allow a few moments for the PM window statistics to finish testing and update fully PM counts are also listed in the ASAP card Performance History window Table 5 6 defines the ASAP card statistics parameters Table 5 6 ASAP Ethernet Statistics Parameters Parameter Meaning Time Last Cleared A time stamp indicating the last time statistics were reset
214. ameters stored in the TSC database The transient condition is not user serviceable Refer to the Obtaining Documentation and Submitting a Service Request section on page xxxiii Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 EN Chapter3 Transients Conditions BE 3326 PM TCA 3 3 26 PM TCA 3 3 27 PS The PM TCA Performance Monitor Threshold Crossing Alert condition occurs when network collisions cross the rising threshold for the first time The PS Protection Switch condition occurs when the traffic switches from a working active card to a protect standby card 3 3 28 PSWD CHG REQUIRED The PSWD CHG REQUIRED User Password Change Required condition occurs when you are denied login for a shell function such as telnet or FTP because you did not change the login password You can change the password through CTC or TL 1 3 3 27 RMON ALARM The RMON ALARM RMON Threshold Crossing Alarm condition occurs when the remote monitoring variable crosses the threshold 3 3 30 RMON RESET The RMON RESET RMON Histories and Alarms Reset Reboot condition occurs when the time of day settings on the TSC card are increased or decreased by more than five seconds This invalidates all the history data and remote monitoring RMON must restart It can also occur when you reset a card 3 3 31 SESSION TIME LIMIT The SESSION TIME LIMIT Session Time Limit Expired condition occurs when a login session exceeds the time
215. ance Monitoring section on page 5 2 To monitor SONET path performance monitoring parameters log into the far end node directly For information about troubleshooting path protection switch counts see Chapter 1 General Troubleshooting For information about creating circuits with protection switching refer to the Cisco ONS 15600 Reference Manual The normalized physical layer performance parameters are represented as a percentage of the nominal operating value with 100 representing the nominal value To set the threshold values for LBC OPT and OPR and to reset the OPR nominal value for future calculation refer to the Cisco ONS 15600 Procedure Guide As stated in Telcordia GR 253 CORE the LBC TCA PM value is not appropriate for use with some optical transmitter technologies Such is the case for Cisco s uncooled SR optical transmitters The default LBC TCA provides safe operating parameter for both of Cisco s cooled and uncooled transmitters H Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 l Chapter5 Performance Monitoring 5 5 2 Physical Layer Parameters 5 5 2 Physical Layer Parameters W The ONS 15600 retrieves the OPR OPT and LBC from the line card and stores these values with the PM counts for the 15 minute and 1 day periods You can retrieve current OPR OPT and LBC values for each port by displaying the card view in CTC and clicking the Maintenance gt Transceiver tabs The physical layer perfor
216. and compare this rate with the client equipment data rate In this case the rate should be ETHER If the SFP PPM rate is differently provisioned select the SFP PPM click Delete then click Create and choose the correct rate for the equipment type If there is no SFP PPM misprovisioning check for a fiber cut If there is no fiber cut or provisioning error check the client side equipment for any transmission errors on the line If the alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 in order to report a Service Affecting SA problem 2 6 25 CHANLOSS A Default Severity Not Alarmed NA Non Service Affecting NSA Logical Object OCN The SONET Section Layer DCC Termination Failure condition occurs when the ONS 15600 receives unrecognized data in the section layer DCC bytes Warning A Invisible laser radiation could be emitted from the end of the unterminated fiber cable or connector Do not stare into the beam directly with optical instruments Viewing the laser output with certain optical instruments for example eye loupes magnifiers and microscopes within a distance of 100 mm could pose an eye hazard Statement 1056 Warning Use of controls adjustments or performing procedures other than those specified may result in hazardous radiation exposure Statement 1057 Clear the CHANLOSS Condition St
217. andby TSC card Clear the BKUPMEMP Alarm Step 1 Verify that both TSC cards are powered and enabled by confirming lighted SRV LEDs on the TSC cards Step2 Determine whether the active or standby TSC card that has the alarm Step3 If both TSC cards are powered and enabled reset the TSC card against which the alarm is raised Complete the Soft Reset a Card Using CTC procedure on page 2 134 Wait ten minutes to verify that the card you reset completely reboots Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 EUN Chapter2 Alarm Troubleshooting MI 2622 BLSROSYNC Step4 Ifthe TSC card you reset does not reboot successfully or the alarm has not cleared call Cisco TAC 1 800 553 2447 If the Cisco TAC technician tells you to reseat the card complete the Reset a Card with a Card Pull Reseat procedure on page 2 136 If the Cisco TAC technician tells you to remove the card and reinstall a new one follow the Replace a TSC Card procedure on page 2 140 2 6 22 BLSROSYNC This alarm is not supported on this platform in this release 2 6 23 BLSR SW VER MISM Default Severity Major MJ Service Affecting SA Logical Object OCN The BLSR Software Version Mismatch alarm is raised by the TSC card when it checks all software versions for all nodes in a ring and discovers a mismatch in versions Clear the BLSR SW VER MISM Alarm Step 1 Clear the alarm by loading the correct software version on th
218. ane WTR OCN FRCDSWTOPRI EXT SREF PWR FAIL A CAP WTR STSMON FRCDSWTOPRI NE SREF PWR FAIL A EQPT XCMTX NE 2 3 Alarm Logical Objects The CTC alarm profile list organizes all alarms and conditions according to the logical objects they are raised against These logical objects represent physical objects such as cards logical objects such as circuits or transport and signal monitoring entities such as the SONET optical overhead bits One alarm can appear in multiple entries It can be raised against multiple objects For example the loss of signal LOS alarm can be raised against the optical signal OC N or the building integrated timing supply BITS clock as well as other objects Therefore both OCN LOS and BITS LOS appear in the list as well as the other objects Alarm profile list objects are defined in Table 2 7 S Note Alarm logical object names can appear as abbreviated versions of standard terms used in the system and the documentation For example the OCN logical object refers to the OC N signal Logical object names or industry standard terms are used within the entries as appropriate Table 2 7 Type Alarm Logical Object Type Definitions Description BITS Building integration timing supply incoming references BITS 1 BITS 2 BPLANE The backplane CAP Customer Access Panel CAP ENVALRM An environmental alarm port EQPT A card its physical objec
219. anual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case users will be required to correct the interference at their own expense The following information is for FCC compliance of Class B devices The equipment described in this manual generates and may radiate radio frequency energy If it is not installed in accordance with Cisco s installation instructions it may cause interference with radio and television reception This equipment has been tested and found to comply with the limits for a Class B digital device in accordance with the specifications in part 15 of the FCC rules These specifications are designed to provide reasonable protection against such interference in a residential installation However there is no guarantee that interference will not occur in a particular installation Modifying the equipment without Cisco s written authorization may result in the equipment no longer complying with FCC requirements for Class A or Class B digital devices In that event your right to use the equipment may be limited by FCC regulations and you may be required to correct any interference to radio or television communications at your own expense You can determine whether your equipment is causing interference by turning it off If the interference stops it was probably caused by the Cisco equipment or one of its peripheral devices If the e
220. arameters Click Reset to revert the changes _ out of service before changing the parameters EID 3388 Unable to change the card mode because the card has circuits Refer to error message text EID 3389 Error encountered while changing the card mode Refer to error message text EID 3390 Port is in use Refer to error message text EID 3391 Unable to change the port rate because the port has been You cannot change the port rate of a card deleted that has been deleted H Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 l Chapter4 Error Messages Table 4 1 Error Messages continued Error or Warning ID Error or Warning Message Description WID 3392 Could not assign timing reference s because with external Refer to warning message text timing only a single protected or two unprotected timing references per BITS Out may be selected Please use the Reset button and verify the settings WID 3393 Could not assign timing reference s because with line or Refer to warning message text mixed timing only a single unprotected timing reference per BITS Out may be selected Please use the Reset button and verify the settings EID 3394 Error refreshing Power Monitoring values Refer to error message text EID 3395 Invalid Configuration 0 CTC encountered an error in IP address net mask length or default router or a restricted IIOP port was
221. arch 2009 Chapter1 General Troubleshooting 1 3 1 Perform a Facility Line Loopback on a Source Node Ethernet Port Step2 Examine the traffic received by the test set Look for errors or any other signal information that the test set is capable of indicating Step3 Ifthe test set indicates a good circuit no further testing is necessary with the facility loopback Clear the facility loopback a Click the Maintenance Ethernet Loopback Port tab b Choose None from the Loopback Type column for the port being tested c Choose the appropriate state IS OOS DSBLD OOS MT from the Admin State column for the port being tested d Click Apply e Click Yes in the confirmation dialog box Step4 Complete the Test the ASAP Card procedure on page 1 27 Test the ASAP Card Step1 Determine whether you are experiencing trouble on a single SFP PPM on all PPMs within a 4PIO PIM or on all 4PIO used in that ASAP card If there is only partial failure you may be able to replace this part rather than the entire card Step2 If the errors are being observed on one port but not all ports of the ASAP you may only need to replace that SFP PPM Remove the errored SFP PPM and replace it with a known good SFP PPM by completing the procedures for this in the Install Cards and Fiber Optic Cable chapter of the Cisco ONS 15600 Procedure Guide Step 3 If all SFPs PPMs on a particular 4PIO PIM are experiencing problems
222. ard or OC 48 card and related cabling After applying a facility loopback on a port use a test set to run traffic over the loopback A successful facility loopback isolates the LIU or the cabling plant as the potential cause of a network problem To test an OC N port or Ethernet port connect an optical test set to the port and perform a facility loopback Alternately use a loopback or hairpin circuit on a card that is farther along the circuit path Figure 1 1 shows a facility payload loopback on an OC N port Figure 1 1 Facility Payload Loopback Process on an OC N Port Test Set _____ OC Nx SSXC OC Ny ica oxi 124003 Eal Caution Before performing a facility loopback on an OC N port be sure the ASAP card contains at least two data communications channel DCC paths to the node where the card is installed A second DCC provides a nonlooped path to log into the node after the loopback is applied enabling you to remove the facility loopback Ensuring a second DCC is not necessary if you are directly connected to the ONS 15600 containing the loopbacked ASAP card 1 1 1 2 Card Behavior Loopbacks either terminate or bridge the loopback signal When a port terminates a facility loopback signal the signal only loops back to the originating port and is not transmitted downstream When a port bridges a loopback signal the signal loops back to the originating port and is also transmitted downstream The l
223. arm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 6 104 KB PASSTHR Default Severity Not Alarmed NA Non Service Affecting NSA Logical Object OCN The K Byte Pass Through Active condition occurs on a nonswitching node in a BLSR when the protect channels on the node are not active and the node is in K Byte pass through state It also occurs when a BLSR ring is being exercised using the Exercise Ring command Clear the KB PASSTHR Condition Step 1 Complete the Clear a BLSR External Switching Command procedure on page 2 134 Step2 If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 EZB Chapter2 Alarm Troubleshooting WI 2 6105 KBYTE APS CHANNEL FAILURE 2 6 105 KBYTE APS CHANNEL FAILURE Default Severity Minor MN Non Service Affecting NSA Logical Object OCN The APS Channel Failure alarm is raised when a span is provisioned for different APS channels on each side For example the alarm is raised if K3 is selected on one end and F1 E2 or Z2 is selected on the other end This alarm is also raised during checksum failure if the K1 and K2 bytes are overwritten by test equipment It is not raised in bidirectional full pass through or K byte pa
224. arning Use of controls adjustments or performing procedures other than those specified may result in hazardous radiation exposure Statement 1057 Clear the PDI P Condition Step 1 A Check the incoming signal overhead with an optical test to verify that the C2 byte is correct Refer to the Create Circuits chapter in the Cisco ONS 15600 Procedure Guide for circuit test procedures Caution Step 2 Step 3 Step 4 Always use the supplied electrostatic discharge wristband when working with a powered ONS 15600 Plug the wristband cable into the ESD jack located on the lower right edge of the shelf assembly If the C2 byte is not correct it indicates an upstream equipment problem typically with path terminating equipment PTE Troubleshoot the upstream equipment If the condition does not clear complete the Replace an OC 48 Card or OC 192 Card procedure on page 2 138 for the reporting card Note If the traffic OC N card is implicated and you are able to continue using the traffic card with one port out of service perform a bridge and roll to move the port traffic to a free port refer to the Manage Circuits chapter in the Cisco ONS 15600 Procedure Guide for instructions Label the bad port and place it out of service until the card can be replaced If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC
225. ation about ASAP cards refer to the Cisco ONS 15600 Reference Manual Clear the LO TXPOWER Alarm Step 1 Step 2 Step 3 Step 4 Display the ASAP card view Click the Provisioning Optics Thresholds tabs Increase the TX Power Low column value by 0 5 dBm If the card transmit power setting cannot be increased without affecting the signal complete the Replace an ASAP SFP PPM Module procedure on page 2 142 Cisco ONS 15600 Troubleshooting Guide R6 0 EN March 2009 Chapter2 Alarm Troubleshooting A 2 6 119 LPBKCRS W Caution Step 5 Removing a card that currently carries traffic on one or more ports can cause a traffic hit To avoid this perform an external switch if a switch has not already occurred See the 2 8 2 Protection Switching Lock Initiation and Clearing section on page 2 126 for commonly used traffic switching procedures If no ports are shown bad and the alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 6 119 LPBKCRS Default Severity Not Alarmed NA Service Affecting SA Logical Object STSMON The Loopback Cross Connect condition indicates that a software cross connect loopback is active between a traffic OC N card and a cross connect card Loopback is a commonly used troubleshooting technique A signal is sent out on a link or section of the network and returned to t
226. ation is still in progress Another operation is in progress You must try after sometime EID 6035 Parent entity does not exist Refer to error message text Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 a 435 Chapter4 Error Messages a Table 4 1 Error Messages continued Error or Warning ID Error or Warning Message Description EID 6036 Parent PPM entity does not exist Create a parent entity for PPM EID 6037 Equipment type is not supported CTC does not support this equipment EID 6038 Invalid PPM port Refer to error message text EID 6039 Card is part of a regeneration group Select another card EID 6040 Out of memory Refer to error message text EID 6041 Port is already present Refer to error message text EID 6042 Port is used as timing source Choose another port as the selected port is being used as timing source EID 6043 DCC or GCC is present Refer to error message text EID 6044 Card or port is part of protection group Refer to error message text EID 6045 Port has overhead circuit s Refer to error message text EID 6046 G 709 configuration is not compatible with data rate Refer to error message text EID 6047 Port cannot be deleted because its service state is To delete the port you must change the port OOS MA LPBK amp MT state to OOS DSBLD EID 6048 0 is 1 Trunk port is in the wrong state to carry out the action E
227. ator on the fiber between the OC N port transmitter and the receiver Place the attenuator on the receive transmitter of the OC N ports Refer to the attenuator documentation for specific instructions 1 9 2 2 Crimp Replacement CAT 5 Cables You can crimp your own CAT 5 cables for use with the ONS 15600 To connect the customer access panel CAP of an ONS 15600 directly to your laptop PC or a router use a straight through CAT 5 cable To connect the CAP of an ONS 15600 to a hub ora LAN switch use a cross over CAT 5 cable To connect an ONS 15600 active TSC card directly to your laptop PC you might use either a straight through or cross over CAT 5 cable because the RJ 45 port on the faceplate is auto sensing Use a straight through or cross over cable to connect to the backplane Ethernet connections of an ONS 15600 Use a straight through cable to connect to the faceplate connector of the ONS 15600 TSC card Use CAT 5 cable RJ 45 T 568B Color Code 100 Mbps and a crimping tool Figure 1 17 shows the layout of an RJ 45 connector March 2009 Cisco ONS 15600 Troubleshooting Guide R6 0 H Chapter1 General Troubleshooting BL 1392 Faulty Fiber Optic Connections Figure 1 17 RJ 45 Pin Numbers TUT n co ca wo Cc e E o cy o SSN 55048 End view of RJ 45 plug Looking into an RJ 45 jack Figure 1 18 shows the layout of a straight through cable Figure 1 18 Straight Through
228. available for this selection Please make This error occurs in the circuit creation another selection dialog only during a race condition that has incorrectly allowed entities without endpoints to be displayed in the combo boxes EID 2056 Communication error 0 An internal error occurred in Network Alarm tab while synchronizing alarms with the nodes EID 2059 Node deletion Error 0 There was an error during the node deletion EID 2060 No PCA circuits found CTC could not find any protection channel access PCA circuits for this task EID 2061 Error provisioning VLAN There was an error defining the VLAN EID 2062 Cannot delete VLAN No VLAN s are selected Please select Refer to error message text a VLAN EID 2063 Cannot delete default VLAN The selected VLAN is the default VLAN and cannot be deleted EID 2064 Error deleting VLANs There was an error deleting the specified 0 VLAN EID 2065 Cannot import profile Profile 0 exists in the editor and the Cannot import the profile because the maximum number of copies ten exists in the editor Aborting profile has reached the maximum number of the import The profile has already been loaded eleven times copies in the editor EID 2066 Unable to store profile Error writing to 0 CTC encountered an error while trying to store the profile EID 2067 File write error 0 CTC encountered an error while writing the specified file EID 2068 Unable to load alarm profile fr
229. b Slide the card out of the slot c Slide the card into the slot along the guide rails d Close the ejectors If the alarm reappears after you perform the switch complete the 2 8 5 Verify or Create Node DCC Terminations procedure on page 2 143 on the standby TSC card and wait 700 seconds for the TSC card to acquire the reference D Note It takes approximately 20 minutes for the active TSC card to transfer the system software to the newly installed TSC card Software transfer occurs in instances where different software versions exist on the two cards When the transfer completes the TSC card reboots and goes into standby mode after approximately three minutes Note If the active and standby TSC cards have the same versions of software it takes approximately three minutes for software to be updated on a standby TSC card 2 6 195 UNPROT XCMTX Default Severity Minor MN Non Service Affecting NSA Logical Object NE The Unprotected Cross Connection Matrix Equipment alarm indicates that only one functional SSXC card on the node supports the cross connection The alarm clears if the redundant SSXC card is installed This alarm could be accompanied by the 2 6 98 IMPROPRMVL EQPT for the SSXC or TSC Card procedure on page 2 74 or the EQPT EQPT alarm on page 2 44 Clear the UNPROT XCMTX Alarm Step 1 If there is no protect SSXC card installed install one Allow the newly installed SSXC card to boo
230. back at the destination node ASAP card optical port is the final local hardware error elimination in the circuit troubleshooting process If this test is completed successfully you have verified that the circuit is good up to the destination port AN Caution Performing a loopback on an in service circuit is service affecting Sy Note OC 48 and OC 192 cards are not capable of terminal loopbacks amp Note Terminal loopbacks require on site personnel Complete the Create the Terminal Loopback on a Destination Node Optical Port procedure on page 1 22 Create the Terminal Loopback on a Destination Node Optical Port Step 1 Connect an optical test set to the ASAP card optical port you are testing If you are starting the current procedure without the optical test set hooked up to the source port use appropriate cabling to attach the Tx and Rx terminals of the optical test set to the port you are testing Both Tx and Rx connect to the same port amp Note For specific procedures to use the test set equipment consult the manufacturer Step2 Adjust the test set accordingly Refer to manufacturer instructions for test set use Step3 Use CTC to set up the terminal loopback on the test port a In node view click the Circuits tab and click Create b Inthe Circuit Creation dialog box choose the type such as STS and number such as 1 c Click Next d In the next Circuit Creation dialog box give th
231. ber to a fiber optic power meter such as a GN Nettest LP 5000 c Determine the power level of the fiber with the fiber optic power meter d Verify that the power meter is set to the appropriate wavelength for the optical OC N card you are testing either 1310 nm or 1550 nm depending on the specific card e Verify that the power level falls within the range specified for the card see the 1 9 3 Optical Traffic Card Transmit and Receive Levels section on page 1 69 e Ifthe power level is within tolerance the problem is with the fan out cables or the optical OC N card e Ifthe power level is too high add the appropriate attenuation Step4 If the power level falls below the specified range Note When this condition occurs the far end node is usually an ONS 15454 a Clean or replace the OGI fiber fan out cables If possible do this for the optical OC N card you are working on and the far end card Refer to the Cisco ONS 15600 Procedure Guide for fiber cleaning procedures Cisco ONS 15600 Troubleshooting Guide R6 0 ELTE March 2009 Chapter 1 General Troubleshooting Step 5 1 9 2 Faulty Fiber Optic Connections MI b Clean the optical connectors on the card If possible do this for the optical OC N card you are working on and the far end card Refer to the Cisco ONS 15600 Procedure Guide for fiber cleaning procedures c Replace the far end transmitting optical OC N card to eliminate t
232. bout fiber connections and card insertion refer to the Install Cards and Fiber Optic Cable chapter in the Cisco ONS 15600 Procedure Guide Caution Always use the supplied electrostatic discharge wristband when working with a powered ONS 15600 Plug the wristband cable into the ESD jack located on the lower right edge of the shelf assembly Step3 Use an optical test set to measure the power level of the line to ensure it is within guidelines Refer to the Create Circuits chapter in the Cisco ONS 15600 Procedure Guide for circuit test procedures Step4 Verify that optical receive levels are within the acceptable range Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 2 107 Chapter2 Alarm Troubleshooting WI 26161 SD P Stepb Clean the fiber connectors at both ends for a line signal degrade by completing the following steps a Clean the fiber connectors according to local site practice b Ifno local practice exists use a CLETOP Real Type 3M OGI connector cleaner or equivalent fiber optic cleaner and follow the instructions accompanying the product and or refer to the procedures in the Maintain the Node chapter in the Cisco ONS 15600 Procedure Guide Step6 Clean the optical transmitter and receiver by following site practice Step7 Verify that a single mode laser is used at the far end Step8 Ifthe problem persists complete the Replace an OC 48 Card or OC 192 Card procedure on 2 6 161 SD P 2 6 162 SF L
233. c In particular an instance of this object may represent a count of receive errors on a particular interface that are not otherwise counted dot3StatsSymbolErrors A count of frames for which transmission on a particular interface fails due to an internal MAC sublayer transmit error A frame is only counted by an instance of this object if it is not counted by the corresponding instance of either the dot3StatsLateCollisions object the dot3StatsExcessiveCollisions object or the dot3StatsCarrierSenseErrors object The precise meaning of the count represented by an instance of this object is implementation specific In particular an instance of this object might represent a count of transmission errors on a particular interface that are not otherwise counted 5 6 2 2 ASAP Card Ether Ports Utilization Window The Ether Ports Utilization window shows the percentage of Tx and Rx line bandwidth used by the Ethernet ports during consecutive time segments The Utilization window provides an Interval menu that enables you to set time intervals of 1 minute 15 minutes 1 hour and 1 day Line utilization is calculated with the following formulas Rx inOctets inPkts 20 8 100 interval maxBaseRate Tx outOctets outPkts 20 8 100 interval maxBaseRate The interval is defined in seconds The maxBaseRate is defined by raw bits per second in one direction for the Ethernet port that is 1 Gbps Table 5 7 provides the
234. cation describes the international agency compliance and safety information for the Cisco ONS 15600 systems It also includes translations of the safety warnings that appear in the ONS 15600 SDH system documentation Cisco Optical Networking Product Documentation CD ROM Optical networking related documentation including Cisco ONS 15xxx product documentation is available in a CD ROM package that ships with your product The Optical Networking Product Documentation CD ROM is updated periodically and may be more current than printed documentation Obtaining Documentation and Submitting a Service Request For information on obtaining documentation submitting a service request and gathering additional information see the monthly What s New in Cisco Product Documentation which also lists all new and revised Cisco technical documentation at http www cisco com en US docs general whatsnew whatsnew html Subscribe to the What s New in Cisco Product Documentation as a Really Simple Syndication RSS feed and set content to be delivered directly to your desktop using a reader application The RSS feeds are a free service and Cisco currently supports RSS version 2 0 Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 ETUN About this Guide Bl Document Conventions Cisco ONS 15600 Troubleshooting Guide R6 0 xn March 2009 ab General Troubleshooting This chapter provides procedures for troubleshooting the most
235. cators 2 124 Table 2 15 SSXC Card Level Indicators 2 124 Table 2 16 OC N Card Level Indicators 2 125 Table 3 1 ONS 15600 Transient Condition Alphabetical Index 3 1 Table 4 1 Error Messages 4 1 Table 5 1 Line Terminating Traffic Cards 5 2 Table 5 2 Performance Monitoring Parameters 5 5 Table 5 3 0C48 STM16 and OC 192 STM64 Card PMs 5 10 Table 5 4 Non Normalized Transceiver Physical Optics for the 0C 48 STM16 and OC 192 STM64 Cards 5 11 Table 5 5 ASAP Card PMs 5 11 Table 5 6 ASAP Ethernet Statistics Parameters 5 12 Table 5 7 maxBaseRate for STS Circuits 5 16 Table 5 8 Ethernet History Statistics per Time Interval 5 16 Table 5 9 ASAP Card POS Ports Parameters 5 16 Table 6 1 ONS 15600 SNMP Message Types 6 4 Table 6 2 IETF Standard MIBs Implemented in the ONS 15600 System 6 5 Table 6 3 ONS 15600 Proprietary MIBs 6 6 Table 5 4 ONS 15600 Generic Traps 6 7 Table 6 5 15600 SNMPv2 Trap Variable Bindings 6 7 Table 6 6 RMON History Control Periods and History Categories 6 14 Cisco ONS 15600 Troubleshooting Guide R6 0 EE March2009 About this Guide This section explains the objectives intended audience and organization of this guide and describes the conventions that convey instructions and other information wy Note The terms Unidirectional Path Switched Ring and UPSR may appear in Cisco literature These terms do not refer to using Cisco ONS 15xxx products in a unid
236. ce an OC 48 Card or OC 192 Card procedure on page 2 138 Caution Removing a card that currently carries traffic on one or more ports can cause a traffic hit To avoid this perform an external switch if a switch has not already occurred Refer to the Cisco ONS 15600 Procedure Guide Cisco ONS 15600 Troubleshooting Guide R6 0 2 82 March 2009 Chapter2 Alarm Troubleshooting Step 2 26114 LOP P MI If the alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 6 114 LOP P Default Severity Critical CR Service Affecting SA Logical Object STSMON A Loss of Pointer Path alarm indicates that the transmitted optical circuit size is different from the provisioned optical circuit size LOP P occurs when valid H1 H2 pointer bytes are missing from the SONET overhead Receiving equipment monitors the H1 H2 pointer bytes to locate the SONET payload An LOP P alarm means that eight nine or ten consecutive frames do not have valid pointer values The alarm clears when three consecutive valid pointers are received One of the conditions that can cause this alarm is a transmitted STSc circuit that is different from the provisioned STSc This condition causes a mismatch of the path type on the concatenation facility It occurs when there are eight to ten new data flags received or eight to ten invalid pointers For example if
237. ceeds the specified character limit EID 3177 The node name cannot be empty The specified name is empty EID 3178 The name 0 exceeds the limit of 1 characters The specified name exceeds the specified character limit EID 3179 Protect card is in use Refer to error message text EID 3180 1 1 Protection Group does not exist Create a 1 1 protection group EID 3181 Y Cable Protection Group does not exist Refer to error message text EID 3182 The Topology Element is in use and cannot be deleted as You cannot delete the topology element requested which is in use EID 3183 Error Deleting Protection Group CTC encountered an error while deleting the protection group H Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 l Chapter4 Error Messages Table 4 1 Error Messages continued Error or Warning ID Error or Warning Message Description EID 3184 No 0 selected You must select an item before completing this task EID 3185 There is a protection switch operation on this ring Therefore Refer to error message text it cannot be deleted at this time EID 3186 Busy 0 is 1 and cannot be deleted as requested The request cannot be completed EID 3187 Error deleting trap destination CTC encountered an error deleting the trap destination EID 3214 Could not get number of HOs for line The number of High Orders for line is no
238. chapter Step2 Complete the Soft Reset a Card Using CTC procedure on page 2 134 for the alarmed SSXC card Step3 Ifthe alarm does not clear ensure that an automatic protection switch has moved traffic to the protect port If an APS switch occurred continue with Step 4 A path protection APS is identified by an AUTOSW type alarm or condition such as AUTOSW AIS AUTOSW LOP AUTOSW PDI AUTOSW SDBER AUTOSW SFBER or AUTOSW UNEQ e A 1 1 APS is identified in the node view Maintenance gt Protection window If you click the protection group under the Selected Group list the ports are designated as Working Standby and Protect Active Cisco ONS 15600 Troubleshooting Guide R6 0 EN March 2009 Chapter2 Alarm Troubleshooting Step 4 Step 5 Step 6 Step 7 2 6 27 CIDMISMATCH B W If the reporting traffic card has 1 1 active ports and traffic has not switched to the protect ports complete the Initiate a 1 1 Protection Port Force Switch Command procedure on page 2 126 Complete the Reset a Card with a Card Pull Reseat procedure on page 2 136 for the SSXC card If the alarm does not clear complete the Replace an SSXC Card procedure on page 2 137 Replace an OC 48 Card or OC 192 Card procedure on page 2 138 or Replace a TSC Card procedure on page 2 140 as appropriate for the reporting card If the alarm does not clear log into the Technical Support Website at http www cisco com tec
239. chsupport for more information or call Cisco TAC 1 800 553 2447 in order to report a Service Affecting SA problem 2 6 96 IMPROPRMVL CAP Default Severity Minor MN Non Service Affecting NSA Logical Object CAP The Improper Removal CAP alarm occurs when a CAP is not correctly installed on the backplane or is missing altogether The problem is not user serviceable Contact the Cisco TAC at 1 800 553 2447 2 6 97 IMPROPRMVL EOPT PIM PPM A Default Severity Critical CR Service Affecting SA Logical Objects EQPT PIM PPM The Improper Removal equipment alarm occurs when a card is physically removed from its slot before it is deleted from CTC The card does not need to be in service to cause the IMPROPRMVL alarm it only needs to be recognized by CTC The alarm does not appear if you delete the card from CTC before you physically remove the card from the node It can also occur if the card is inserted into a slot but is not preprovisioned or fully plugged into the backplane For ASAP card SFPs PPMs the alarm occurs if you provision an SFP PPM but no physical module is inserted on the port or if no SFP PPM is inserted into the 4PIO PIM Caution S If CTC begins to reboot a card before you remove the card allow the card to finish rebooting After the card reboots delete the card in CTC and physically remove the card before it begins to reboot When you delete the card CTC loses connection with node view and
240. ck the Provisioning BLSR tabs Highlight the ring and click Edit In the BLSR window right click the node on the ring map Select Set Node ID from the shortcut menu Enter the new ID in the field Click Apply Verify Node Visibility for Other Nodes Step 1 Step 2 Step 3 Step 4 Step 5 In node view click the Provisioning BLSR tabs Highlight a BLSR Click Ring Map Verify that each node in the ring appears on the ring map with a node ID and IP address Click Close 2 8 2 Protection Switching Lock Initiation and Clearing The following sections give instructions for port ring and span switching and switch clearing commands as well as lock ons and lockouts Initiate a 1 1 Protection Port Force Switch Command AN This procedure switches 1 1 protection group traffic from one port in the group to the other using a Force switch Caution A The Force command overrides normal protective switching mechanisms Applying this command incorrectly can cause traffic outages Caution Traffic is not protected during a Force protection switch Cisco ONS 15600 Troubleshooting Guide R6 0 EXE March 2009 Chapter2 Alarm Troubleshooting amp 2 8 2 Protection Switching Lock Initiation and Clearing MI Note Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 A Force command switches traffic on a working path even if the path has signal degrade SD or signal fail SF conditions A
241. ckets aborted before input Rx Input Drop Packets Number of received packets dropped before input 5 6 2 5 ASAP Card POS Ports Utilization Window amp The POS Ports Utilization window shows the percentage of Tx and Rx line bandwidth used by the POS ports during consecutive time segments The Utilization window provides an Interval menu that enables you to set time intervals of 1 minute 15 minutes 1 hour and 1 day Line utilization is calculated with the following formulas Rx inOctets 8 interval maxBaseRate Tx outOctets 8 interval maxBaseRate The interval is defined in seconds The maxBaseRate is defined by raw bits per second in one direction for the Ethernet port that is 1 Gbps The maxBaseRate for ASAP cards is shown in Table 5 7 on page 5 16 Note Line utilization numbers express the average of ingress and egress traffic as a percentage of capacity 5 6 2 6 ASAP Card Ether Ports History Window The Ethernet POS Ports History window lists past Ethernet POS Ports statistics for the previous time intervals The History window displays the statistics for each port for the number of previous time intervals as shown in Table 5 8 The listed parameters are defined in Table 5 9 on page 5 16 March 2009 Cisco ONS 15600 Troubleshooting Guide R6 0 H Chapter5 Performance Monitoring BE 562 ASAP Card Ethernet Performance Monitoring Parameters Cisco ONS 15600 Troubleshooting Gui
242. com techsupport for more information or call Cisco TAC 1 800 553 2447 2 6 188 SYNCSEC Default Severity Minor MN Non Service Affecting NSA Logical Objects EXT SREF NE SREF A Second Synchronization Reference Failure Alarm occurs at the NE node level when the ONS 15600 loses the second timing source reference 2 If SYNCSEC occurs the ONS 15600 should switch to a third timing source reference 3 to obtain valid timing for the ONS 15600 This switch also triggers the SWTOTHIRD condition on page 2 115 Clear the SYNCSEC Alarm Step1 X From node view click the Provisioning gt Timing gt General tabs Step2 Check the current configuration of REF 2 for the NE Reference Step3 If the second reference is a BITS input follow the Clear the LOS BITS Alarm procedure on page 2 85 Step4 Ifthe second timing source is an incoming port on the ONS 15600 follow the Clear the LOF OCN Alarm procedure on page 2 81 Stepb Ifthe alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 6 189 SYNCTHIRD Default Severity Minor MN Non Service Affecting NSA Logical Object EXT SREF A Loss of Timing on Third Reference alarm occurs when the ONS 15600 loses the third timing source reference 3 If SYNCTHIRD occurs and the ONS 15600 uses an internal reference for source three the TSC card might have failed The ONS 15600
243. commend running multiple CTC sessions when managing two or more large networks 1 7 4 1 Delete the CTC Cache File Automatically Step 1 Enter an ONS 15600 IP address into the browser URL field The initial browser window shows a Delete CTC Cache button Step2 Close all open CTC sessions and browser windows The PC operating system will not allow you to delete files that are in use Step3 Click the Delete CTC Cache button on the initial browser window to clear the CTC cache Figure 1 16 shows the Delete CTC Cache window Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 g iss Chapter1 General Troubleshooting Bl 174 Sluggish Cisco Transport Controller Operation or Login Problems Figure 1 16 The Delete the CTC Cache Window E CTC LAUNCHER Microsoft Internet Explorer provided by cise File Edit View Favorites Tools Help Back gt O A A Reach Favorites meda A MEME Ueheceten Naan Sz Delete CTC Cache Cisco Transport Controller 06 00 005F 15 00 Status Started CTC reload refresh to restart CTC Java Environment Java VM Version 1 4 2 Java VM Home C Program FilesVavatj2re1 4 2 4lbintjava Browser Java Environment Java VM Name Java HotSpot TM Client vM Java VM Version 1 5 0 02 b09 Java VM Vendor Sun Microsystems Inc System Environment OS Name Windows 2000 OS Vendor null OS Version 5 0 Ne 137595 E Applet cerent launcher CtcLauncherAppl eg
244. conds occur that do not qualify as SES PFEs 5 5 Optical Card Performance Monitoring The following sections define performance monitoring parameters for the OC 48 STM16 and OC 192 STM64 optical cards 5 5 1 0C 48 STM16 and 0C 192 STM64 Card Performance Monitoring Parameters Figure 5 4 shows where overhead bytes detected on the Application Specific Integrated Circuits ASICs produce performance monitoring parameters for the OC 48 STM16 and OC 192 STM64 optical cards Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 EN Chapter 5 Performance Monitoring BE 5531 OC 48 STM16 and OC 192 STM64 Card Performance Monitoring Parameters Figure 5 4 PM Read Points on the OC 48 STM16 and OC 192 STM64 Cards Note For PM locations relating to protection switch counts see the Telcordia GR 1230 CORE document Table 5 3 lists the near end and far end section layer PMs Table 5 3 OC48 STM16 and OC 192 STM64 Card PMs Section NE Line NE STS Path NE Line FE Optics NE STS Path FE CV S CV L CV P CV LFE OPT CV PFE ES S ES L ES P ES LFE OPR ES PFE SES S SES L SES P SES LFE LBC SES PFE SEF S UAS L UAS P UAS LFE UAS PFE FC L FC P FC LFE FC PFE PSC 1 1 PPJC PDET PSC BLSR NPJC PDET PSD PPJC PGEN PSC W NPJC PGEN PSD W SONET path performance monitoring parameters increment only if IPPM is enabled For additional information see the 5 2 Intermediate Path Perform
245. copy you selected is now the preferred copy The Currently Used field dynamically changes to display the newly selected preferred copy 2 8 1 Physical Card Reseating Resetting and Replacement This section gives instructions for physically reseating and replacing TSC card SSXC cards and traffic cards Reset a Card with a Card Pull Reseat amp Note If you are pulling a TSC card determine whether a TSC card is active or standby by positioning the cursor over the TSC card graphic to view the status Cisco ONS 15600 Troubleshooting Guide R6 0 EE March 2009 Chapter2 Alarm Troubleshooting amp 2 8 4 Physical Card Reseating Resetting and Replacement E Note Step 1 Step 2 Step 3 Step 4 Resetting a standby TSC card does not change its status to active Ensure that the card you want to reset is in standby mode A TSC card that is ready for service has a green SRV LED illuminated An active TSC card has a green ACT STBY LED illuminated but a standby card does not have this LED illuminated If you run the cursor over the TSC card in CTC a popup displays the card s status whether active or standby Unlatch the top and bottom ejector levers on the card Physically pull the card at least partly out of the slot until the lighted LEDs turn off Wait 30 seconds Reinsert the card and close the ejector levers amp Note A TSC card takes several minutes to reboot Refer to the Car
246. cord the following selections Layer 2 protocol LAPD or PPP Mode radio button selection AITS or UITS Role radio button selection Network or User MTU value T200 value and T203 selections d Click Cancel e Login to the remote node and follow the same steps also recording the same information for this node If both nodes do not use the same Layer 2 settings you will have to delete the incorrect termination and recreate it To delete it click the termination and click Delete To recreate it refer to the Turn Up Node chapter in the Cisco ONS 15600 Procedure Guide for the procedure If the nodes use PPP Layer 2 complete the Clear the EOC Alarm procedure on page 2 42 If the alarm does not clear go to Step 7 If both nodes use the LAPD Layer 2 protocol but have different Mode settings change the incorrect node s entry by clicking the correct setting radio button in the Edit SDCC termination dialog box and clicking OK If the Layer 2 protocol and Mode settings are correct ensure that one node is using the Network role and the other has the User role If not that is if both have the same mode settings correct the incorrect one by clicking the correct radio button in the Edit SDCC termination dialog box and clicking OK Cisco ONS 15600 Troubleshooting Guide R6 0 EZSE March 2009 Chapter2 Alarm Troubleshooting 26 104 KB PASSTHR MI Step6 Ifthe Layer 2 Mode and Role settings are correct compare the MTU
247. could pose an eye hazard Statement 1056 A Warning Use of controls adjustments or performing procedures other than those specified may result in hazardous radiation exposure Statement 1057 Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 EZB Chapter2 Alarm Troubleshooting B 25642 E0C amp Note If a circuit shows an incomplete state when this alarm is raised the logical circuit is in place The circuit is able to carry traffic when the connection issue is resolved You do not need to delete the circuit when troubleshooting this alarm Clear the EOC Alarm Step 1 Step 2 Step 3 A If the LOS OCN alarm on page 2 85 is also reported complete the Clear the LOS OCN Alarm procedure on page 2 85 This procedure is also used for EOC If the SF L condition on page 2 108 is reported complete the Clear the SD L Condition procedure on page 2 107 This procedure is also used for EOC If the alarm does not clear on the reporting node verify the physical connections between the cards and that the fiber optic cables are configured to carry SDCC traffic If they are not correct them For more information about fiber connections and terminations refer to the Install Cards and Fiber Optic Cable chapter in the Cisco ONS 15600 Procedure Guide Caution Step 4 Step 5 Step 6 Step 7 AN Always use the supplied electrostatic discharge wristband when
248. countered when CTC tried to download the GUI launcher EID 1018 Password must contain at least 1 alphabetic 1 numeric and 1 The password is invalid special character or 96 Password shall not contain the associated user ID EID 1019 Could not create 0 CTC could not create the file due to an Please enter another filename invalid filename EID 1020 Fatal exception occurred exiting CTC CTC was unable to switch from the node or Unable to switch to the Network view card view to the network view and is now shutting down EID 1021 Unable to navigate to 0 Failed to display the indicated view node or network EID 1022 A session cannot be opened right now with this slot Most likely Refer to error message text someone else using a different CTC already has a session opened with this slot Please try again later EID 1023 This session has been terminated This can happen if the card Refer to error message text resets the session has timed out or if someone else possibly using a different CTC already has a session open with this slot EID 1025 Unable to create Help Broker CTC was unable to create the help broker for the online help H Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 l Chapter4 Error Messages Table 4 1 Error Messages continued Error or Warning ID Error or Warning Message Description EID 1026 Unable to locat
249. cribes the potential causes of the symptom and the solutions H Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 l Chapter 1 General Troubleshooting A 1 10 Power Supply Problems W Table 1 27 Power Supply Problems Possible Problem Solution A loss of power or low The ONS 15600 requires a constant source of DC power to properly voltage reading function Input voltage range is from 40 5 VDC to 72 VDC An improperly A newly installed ONS 15600 that is not properly connected to its power connected power supply will not operate Power problems can be confined to a specific supply ONS 15600 or affect several pieces of equipment on the site A loss of power or low voltage can result in a loss of traffic See the 1 10 0 1 Isolate the Cause of Power Supply Problems procedure on page 1 71 Caution A Operations that interrupt power supply or short the power connections to the ONS 15600 are service affecting Warning A The power supply circuitry for the equipment can constitute an energy hazard Before you install or replace the equipment remove all jewelry including rings necklaces and watches Metal objects can come into contact with exposed power supply wiring or circuitry inside the equipment This could cause the metal objects to heat up and cause serious burns or weld the metal object to the equipment Statement 207 Warning Static electricity can damage electro
250. crosoft Word imported etc Step6 Click Save The 640 entries are saved in this file New entries continue with the next number in the sequence rather than starting over Step7 Ifthe alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 6 13 AUD LOG LOW Default Severity Not Alarmed NA Non Service Affecting NSA Logical Object NE The Audit Trail Log Low condition occurs when the audit trail log is 80 percent full amp Note AUD LOG LOW is an informational condition It does not require troubleshooting Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 g 223 Chapter2 Alarm Troubleshooting BI 25614 AUTORESET 2 6 14 AUTORESET Default Severity Minor MN Non Service Affecting NSA Logical Object EQPT The Automatic System Reset alarm occurs when you change an IP address or perform any other operation that causes an automatic card level reboot Note If an optical card associated with an active port in a 1 1 protection group resets all DCC traffic terminated or tunneled on the active port is lost while the card resets No DCC traffic is lost during a reset of an optical card associated with a standby port Clear the AUTORESET Alarm Step1 Determine whether there are additional alarms that could have triggered an automatic reset If there are troubleshoot these alarms using
251. cuit S Note Itis normal for the LPBKFACILITY OCN condition on page 2 88 to appear during a loopback setup The condition clears when you remove the loopback Stepb Create the facility loopback on the destination port being tested a Goto the node view of the destination node Choose View Go To Other Node from the menu bar e Choose the node from the drop down list in the Select Node dialog box and click OK b In node view double click the card that requires the loopback c Click the Maintenance Loopback Port tabs or Maintenance Optical Loopback Port tabs d Select OOS MT from the Admin State column If multiple ports are available select the row appropriate for the desired port e Foran ASAP card or OC 48 card select Facility Line from the Loopback Type column For an OC 192 card select Payload If multiple ports are available select the row appropriate for the desired port f Click Apply g Click Yes in the confirmation dialog box Step6 Complete the Test and Clear the Optical Facility Line Loopback or Payload Loopback Circuit procedure on page 1 20 Test and Clear the Optical Facility Line Loopback or Payload Loopback Circuit Step1 Ifthe test set is not already sending traffic send test traffic on the loopback circuit Step2 Examine the traffic received by the test set Look for errors or any other signal information that the test set is capable of indicating Step3
252. d Features and Functions chapter in the Cisco ONS 15600 Reference Manual for more information about LED behavior during TSC card reboots amp Note When a standby TSC card is removed and reinserted reseated all three fan lights might momentarily illuminate indicating that the fan controller cards have also reset Replace an SSXC Card A Warning amp Do not reach into a vacant slot or chassis while you install or remove a module or a fan Exposed circuitry could constitute an energy hazard Statement 206 Note amp The ONS 15600 system dynamically changes the preferred copy status from one SSXC to the redundant copy if an error is detected on a card port You can see this change in the CTC node view Maintenance gt Preferred Copy window Currently Used field If errors are detected on both SSXC copies the Currently Used field says Both Note amp You do not need to make any changes to the database if you are replacing it with a card of exactly the same type Note Step 1 Card removal raises an improper removal IMPROPRMVL alarm but this clears after the card replacement is complete Physically remove the card to be replaced from the ONS 15600 shelf by completing the following steps a Open the card ejectors March 2009 Cisco ONS 15600 Troubleshooting Guide R6 0 H Chapter2 Alarm Troubleshooting BI 2384 Physical Card Reseating Resetting and Replac
253. d is otbu 1 CISCO15 has Superuser rights and privileges which allow you to create a user name and assign a password S Note Other existing usernames and passwords are not affected by the reset The superuser reset applies only to the local node where the procedure is performed If you need to create another user name and password complete the following steps a Click the Provisioning Security tabs and click create b Fill in the fields with a new user name and password and assign a security level c Click OK a Click the Provisioning Security tabs and click create b Fill in the fields with a new user name and password and assign a security level c Click OK Note After new user names and passwords are set up including at least one Superuser log in as a newly created Superuser and delete the default CISCO15 username and otbu 1 password to ensure security is not compromised 1 7 9 No IP Connectivity Exists Between Nodes Symptom The nodes have a gray icon which is usually accompanied by alarms Table 1 14 describes the potential causes of the symptom and the solutions Cisco ONS 15600 Troubleshooting Guide R6 0 ELE March 2009 Chapter 1 General Troubleshooting Table 1 14 Possible Problem 1 7 10 DCC Connection Lost W No IP Connectivity Exists Between Nodes Solution The node has lost DCC connection Usually is accompanied by DCC termination alarms such as EOC or EO
254. d type Click the Inventory tab and view the Eqpt Type column to display the provisioned type If the actual card type and the provisioned card type do not match see the MEA alarm on page 2 93 for the reporting card Complete the Soft Reset a Card Using CTC procedure on page 2 134 for the alarmed card For the LED behavior see the 2 7 LED Behavior section on page 2 123 Wait ten minutes to verify that the card you reset completely reboots and becomes the standby card A reset standby card remains standby If CONTBUS IO A is raised on several cards at the same time complete the Reset a Card with a Card Pull Reseat procedure on page 2 136 Wait ten minutes to verify that the card you reset completely reboots and becomes the standby card Verify that the reset is complete and error free and that no new related alarms appear in CTC A green SRV LED indicates an active card If the CTC reset does not clear the alarm complete the Reset a Card with a Card Pull Reseat procedure on page 2 136 for the reporting card Caution Step 6 Always use the supplied electrostatic discharge wristband when working with a powered ONS 15600 Plug the wristband cable into the ESD jack located on the lower right edge of the shelf assembly If the reset card has not rebooted successfully or the alarm has not cleared call Cisco TAC 1 800 553 2447 If the Cisco TAC technician tells you to reseat the card complete
255. d up to the source port use appropriate cabling to attach the Tx and Rx terminals of the optical test set to the port you are testing Both Tx and Rx connect to the same port Note For specific procedures to use the test set equipment consult the manufacturer Adjust the test set accordingly Refer to manufacturer instructions for test set use Use CTC to set up the facility circuit on the test port a In node view click the Circuits tab and click Create b In the Circuit Creation dialog box choose the type such as STS and number such as 1 c Click Next d In the next Circuit Creation dialog box give the circuit an easily identifiable name such as OptitoOpts e Leave the Bidirectional check box checked f Click Next March 2009 Cisco ONS 15600 Troubleshooting Guide R6 0 H Chapter1 General Troubleshooting Bl 125 Perform a Facility Line Loopback or Payload Loopback on a Destination Node Optical Port g Inthe Circuit Creation source dialog box select the same Node card Slot Port and STS or VT where the test set is connected h Click Next i In the Circuit Creation destination dialog box use the same Node card Slot Port and STS or VT used for the source dialog box j Click Next k In the Circuit Creation circuit routing preferences dialog box leave all defaults Click Finish Step4 Confirm that the newly created circuit appears on the Circuits tab list as a two way cir
256. de R6 0 ES March 2009 CHAPTER SNMP This chapter explains Simple Network Management Protocol SNMP as implemented by the Cisco ONS 15600 For SNMP setup information refer to the Cisco ONS 15600 Procedure Guide Chapter topics include 6 1 SNMP Overview page 6 1 6 2 Basic SNMP Components page 6 2 6 3 SNMP External Interface Requirement page 6 4 6 4 SNMP Version Support page 6 4 6 5 SNMP Message Types page 6 4 6 6 SNMP Management Information Bases page 6 5 6 7 SNMP Trap Content page 6 6 6 8 Proxy Over Firewalls page 6 11 6 1 SNMP Overview SNMP is an application layer communication protocol that allows ONS 15600 network devices to exchange management information among these systems and with other devices outside the network Through SNMP network administrators can manage network performance find and solve network problems and plan network growth The ONS 15600 uses SNMP for asynchronous event notification to a network management system NMS ONS SNMP implementation uses standard Internet Engineering Task Force IETF management information bases MIBs to convey node level inventory fault and performance management information for generic read only management of SONET technologies SNMP allows a generic SNMP manager such as HP OpenView Network Node Manager NNM or Open Systems Interconnection OST NetExpert to be utilized for limited management functions The Cisco ONS 15600 supports SN
257. dition You do not need to clear the switch if you want the manual switch to remain Clear the MAN REQ Condition Step 1 Step 2 Complete the Initiate a 1 1 Protection Port Manual Switch Command procedure on page 2 127 If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 Cisco ONS 15600 Troubleshooting Guide R6 0 2 90 March 2009 Chapter2 Alarm Troubleshooting 2 6 126 MANRESET Wi 2 6 126 MANRESET Default Severity Not Alarmed NA Non Service Affecting NSA Logical Objects EQPT PIM PPM A Manual System Reset condition occurs when you right click a TSC card SSXC card or traffic OC N card in CTC and choose Hard reset Card or Soft reset Card Resets performed during a software upgrade also prompt the alarm This condition clears automatically when the card finishes resetting amp Note The hard reset option is enabled only when the card is placed in the OOS MA MT service state 2 6 127 MANSWTOINT Default Severity Not Alarmed NA Non Service Affecting NSA Logical Object NE SREF The Manual Synchronization Switch to Internal Clock condition occurs when the NE node timing source is manually switched to an internal timing source S Note MANSWTOINT is an informational condition and does not require troubleshooting 2 6 128 MANSWTOPRI Default Severity Not Alar
258. does not have a valid sender The indicator is carried in the C2 signal path byte in the SONET overhead The source of the problem is the node that is transmitting the signal into the node reporting the UNEQ P UNEQ P occurs in the node that terminates a path The path layer is the segment between the originating equipment and the terminating equipment This segment can encompass several consecutive line segments An UNEQ P error message on the ONS 15600 indicates that the node reporting the RFI P condition on page 2 104 is the terminating node on that path segment Note If you have created a new path but it has no signal an UNEQ P alarm is reported on the traffic OC N cards and an AIS P alarm is reported on the terminating cards These alarms clear when the path carries a signal March 2009 Cisco ONS 15600 Troubleshooting Guide R6 0 H Chapter2 Alarm Troubleshooting WI 26 194 UNPROT SYNCCLK Clear the UNEQ P Alarm Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 From node view navigate to the Circuits Circuits tabs Under the State column check for any circuit that has the status INCOMPLETE A completed circuit has ACTIVE status Note Circuits have an incomplete status while they are in the process of being routed on the system If you have created a large number of circuits this status can remain for several minutes before it changes to active If the alarm remains for some tim
259. e EID 3003 Cannot load file 0 CTC cannot load the specified file EID 3004 Cannot load properties from the node Refer to error message text EID 3005 Cannot save NE Update values to file 0 CTC cannot save the network element NE update values to the specified file EID 3006 Cannot load NE Update properties from the node Refer to error message text EID 3007 Provisioning Error for 0 There was a provisioning error for the specified item EID 3008 Not a valid Card You cannot perform DWDM automatic node setup ANS from the Card view Please navigate to the Node view and try again EID 3009 No 0 selected Select the specified item for example VLAN port slot etc EID 3010 Unable to create bidirectional optical link Refer to error message text EID 3011 The file 0 doesn t exist or cannot be read The specified file does not exist or cannot be read EID 3012 The size of 0 is zero The size of the specified item is zero EID 3013 0 encountered while restoring database The specified item was encountered while restoring the database EID 3014 The operation was terminated due to the following error Refer to error message text 0 EID 3015 0 encountered while performing DB backup The specified item or condition was encountered while performing the DB backup EID 3016 Invalid subnet address Refer to error message text EID 3017 Subnet address already exists Refer to error message text EID 3018 Standby TSC not ready
260. e R6 0 H Chapter2 Alarm Troubleshooting BE 256157 RING SW WEST amp Note RING SW EAST is an informational condition and does not require troubleshooting 2 6 157 RING SW WEST Default Severity Not Alarmed NA Non Service Affecting NSA Logical Object OCN The Ring Switch Is Active West Side condition occurs when a ring switch occurs at the west side of a BLSR using a Force Ring command The condition clears when the switch is cleared RING SW WEST is visible on the network view Alarms Conditions and History tabs The port where the Force Ring was applied shows an F on the network view detailed circuit map Note 2 6 158 ROLL amp RING SW WEST is an informational condition and does not require troubleshooting Default Severity Not Alarmed NA Non Service Affecting NSA Logical Object STSMON The ROLL condition indicates that circuits are being rolled This is typically carried out to move traffic for a maintenance operation or to perform bandwidth grooming The condition indicates that a good signal has been received on the roll destination leg but the roll origination leg has not yet been dropped The condition clears when the roll origination leg is dropped Note ROLL is an informational condition and does not require troubleshooting 2 6 159 ROLL PEND amp Default Severity Not Alarmed NA Non Service Affecting NSA Logical Object STSMON ROLL PEND indica
261. e chapter of the Cisco ONS 15600 Procedure Guide If all SFPs PPMs on a particular 4PIO PIM are experiencing problems the 4PIO PIM is indicated Remove this 4PIO PIM and replace it with a known good one using the procedures for this in the Install Cards and Fiber Optic Cable chapter of the Cisco ONS 15600 Procedure Guide If the trouble still is not located complete the Replace an OC 48 Card or OC 192 Card procedure on page 2 138 for the suspected bad ASAP card and replace it with a known good one Caution Step 5 Step 6 Step 7 Step 8 Step 9 Removing a card that currently carries traffic on one or more ports can cause a traffic hit To avoid this perform an external switch if a switch has not already occurred See the procedures in the 2 8 2 Protection Switching Lock Initiation and Clearing section on page 2 126 For more information refer to the Maintain the Node chapter of the Cisco ONS 15600 Procedure Guide Resend test traffic on the loopback circuit with a known good card If the test set indicates a good circuit the problem was probably the defective card Return the defective card to Cisco through the RMA process Contact Cisco Technical Support 1 800 553 2447 Complete the Replace an OC 48 Card or OC 192 Card procedure on page 2 138 for the defective card Clear the terminal loopback on the port before testing the next segment of the network circuit path a Double click the card in th
262. e HelpSet CTC was unable to locate the help set for the online help EID 1027 Unable to locate Help ID 0 CTC was unable to locate the help ID for the online help EID 1028 Error saving table 0 There was an error while saving the specified table EID 1031 CTC cannot locate the online user manual files The files may Refer to error message text have been moved deleted or not installed To install online user manuals run the CTC installation wizard on the software or documentation CD EID 1032 CTC cannot locate Acrobat Reader If Acrobat Reader is not Refer to error message text installed you can install the Reader using the CTC installation wizard provided on the software or documentation CD EID 1034 Unable to locate HelpSet when searching for Help ID 0 CTC is unable to locate the specified help ID of the context sensitive help files EID 1035 CTC experienced an I O error while working with the log files Refer to error message text Usually this means that the computer has run out of disk space This problem may or may not cause CTC to stop responding Ending this CTC session is recommended but not required WID 1036 WARNING Deleting the CTC cache may cause any CTC Refer to warning message text running on this system to behave in an unexpected manner EID 1037 Could not open 0 Please enter another filename Invalid file name CTC is unable to open the file EID 1038 The file 0 does not exist The specified file does
263. e LPBKTERMINAL GIGE Condition 2 89 24 LPBKTERMINAL OCN 2 89 Clear the LBKTERMINAL OCN Condition 2 90 25 MAN REQ 2 90 Clear the MAN REQ Condition 2 90 26 MANRESET 2 81 27 MANSWTOINT 2 91 28 MANSWTOPRI 2 91 29 MANSWTOSEC 2 91 30 MANSWTOTHIRD 2 92 31 MANUAL REQ RING 2 92 Clear the MANUAL REQ RING Condition 2 92 32 MANUAL REQ SPAN 2 92 Clear the MANUAL REQ SPAN Condition 2 92 33 MATECLK 2 93 Clear the MATECLK Alarm 2 93 H Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 l Contents W 2 6 134 MEA 2 93 Clear the MEA Alarm 2 93 2 6 135 MEM GONE 2 94 2 6 1368 MEM LOW 2 94 2 6 137 MFGMEM CAP 2 94 Clear the MFGMEM Alarm on the CAP by Resetting the TSC Card 2 95 2 6 138 MFGMEM FAN 2 95 Clear the MFGMEM FAN Alarm 2 95 2 6 1393 MFGMEM for the PIM PPM SSXC Traffic Card or TSC Card 2 96 Clear the MFGMEM Alarm for the PIM PPM SSXC Traffic Card or TSC Card 2 96 2 6 140 NOT AUTHENTICATED 2 97 2 6 141 OPEN SLOT 2 97 Clear the OPEN SLOT Alarm 2 97 42 PDI P 2 97 Clear the PDI P Condition 2 98 43 PLM P 2 98 Clear the PLM P Alarm 2 99 2 6 144 PRC DUPID 2 99 E 4 iB 4 26 1 2 6 1 ear the PRC DUPID Alarm 2 99 5 PROV MISMATCH 2 100 ear the PROV MISMATCH Alarm 2 100 6 PWR 2 100 ear the PWR Alarm 2 101 2 6 147 PWR FA 2 101 2 6 148 PWR FAIL A 2 101 Clear the PWR FAIL A Alarm 2 101 2 6 149 PWR FAIL B 2 103 2 6 150 PWR FAIL R
264. e OC N port is in service double click the card in CTC to display the card view Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 Chapter2 Alarm Troubleshooting 2 6 64 FAN DEGRADE W c Click the Provisioning gt Line tabs d Verify that the Admin State column lists the port as IS e Ifthe Admin State column lists the port as OOS MT or OOS DSBLD click the column and choose IS Click Apply Step7 Ifthe OC N cards are active and in service verify fiber continuity to the ports on the recorded cards To verify fiber continuity follow site practices Step8 If fiber continuity to the ports is good use an optical test set to verify that a valid signal exists on the line For specific procedures to use the test set equipment consult the manufacturer Test the line as close to the receiving card as possible A Caution Using an optical test set disrupts service on the OC N card It could be necessary to manually switch traffic carrying circuits over to a protection path Refer to the 2 8 2 Protection Switching Lock Initiation and Clearing section on page 2 126 for commonly used switching procedures Step9 Ifthe signal is valid clean the fiber according to site practice If no site practice exists complete the procedure in the Maintain the Node chapter in the Cisco ONS 15600 Procedure Guide Step 10 If cleaning the fiber does not clear the condition verify that the power level of the optical signal i
265. e TSC card with the incorrect load To download software refer to the release specific software download document Step2 If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 to report a Service Affecting SA condition 2 6 24 CARLOSS GIGE Default Severity Major MJ Service Affecting SA Logical Object GIGE The Carrier Loss for Gigabit Ethernet GE alarm occurs on ASAP ports supporting Gigabit Ethernet traffic The loss can be due to a misconfiguration fiber cut or client equipment problem Clear the CARLOSS GIGE Alarm Step 1 Ensure that the GIGE client is correctly configured by completing the following steps a Double click the ASAP card to display the card view b Click the Provisioning Pluggable Port Modules tabs c View the Pluggable Port Modules area port listing in the Actual Equipment Type column and compare this with the client equipment If no small form factor pluggable SFP or also referred to as a PPM is provisioned refer to the Install Cards and Fiber Optic Cable chapter in the Cisco ONS 15600 Procedure Guide for provisioning instructions Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 Chapter2 Alarm Troubleshooting Step 2 Step 3 Step 4 2 6 25 CHANLOSS MI d If an SFP PPM has been created view the contents of the Selected PPM area Rate column for the port
266. e UNPROT SYNCCLK alarm occurs during this period If both TSC cards are reset within 700 seconds of each other this alarm occurs also and remains until both TSC cards attains the clock reference If the alarm does not clear follow the procedure below Clear the UNPROT SYNCCLK Alarm Step 1 Determine whether one or both TSC cards have the FSTSYNC condition on page 2 67 raised If either TSC card has a FSTSYNC condition wait 700 seconds for the condition and the UNPROT SYNCCLK alarm to clear Cisco ONS 15600 Troubleshooting Guide R6 0 EXE March 2009 Chapter2 Alarm Troubleshooting Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 2 6 195 UNPROT XCMTX MI If FSTSYNC was reported and continues after 700 seconds replace the standby TSC card Continue with Step 7 If FSTSYNC is not reported from node view click the Provisioning gt Timing gt General tabs Verify the current configuration for REF 1 of the NE Reference If the primary reference clock is an incoming port on the ONS 15600 follow the Clear the LOF OCN Alarm procedure on page 2 81 If no protect TSC card is installed install one Refer to the Install Cards and Fiber Optic Cable chapter in the Cisco ONS 15600 Procedure Guide for instructions If the alarm persists remove and reinsert reseat the standby TSC card by completing the following steps and wait 700 seconds for the TSC card to acquire the reference a Open the card ejectors
267. e a class D 224 0 0 0 4 The destination of a static route must not be or class E 240 0 0 0 4 address aclass D or class E address EID 6025 The destination of a 0 route cannot be a class A broadcast The destination of a static route must not be address x 255 255 255 8 a class A broadcast address It should be xxx 0 0 0 EID 6026 The destination of a 0 route cannot be a class B broadcast The destination of a static route must not be address x x 255 255 16 a class B broadcast address EID 6027 The destination of a 0 route cannot be a class C broadcast The destination of a static route must not be address x x x 255 24 a class C broadcast address EID 6028 The destination of a 0 route cannot be the subnet broadcast The destination of a static route must not be address associated with a node IP address a subnet broadcast address of a node IP EID 6029 The next hop of a static route cannot be the same as the Static route must have the default route as destination of the route or an internal network 0 the next hop and not destination of the route or internal network EID 6030 The next hop of a static default route must be the provisioned The default route is selected for networks default router that do not have a specific route EID 6031 No more static routes can be created You have reached the maximum number of static routes EID 6032 This static route already exists Refer to error message text EID 6033 Previous oper
268. e alternate SSXC card in this chapter Complete the Soft Reset a Card Using CTC procedure on page 2 134 for the reporting card If the alarm does not clear complete the Reset a Card with a Card Pull Reseat procedure on page 2 136 Check the pins on the backplane connector including the power pins on the edge of the card Also inspect the pins on the backplane A bent pin can cause power failure Caution Step 5 Step 6 Step 7 Step 8 Step 9 Step 10 If a backplane pin is bent do not insert another card in the slot until the problem is remedied If the alarm does not clear complete the Replace an SSXC Card procedure on page 2 137 Replace an OC 48 Card or OC 192 Card procedure on page 2 138 or Replace a TSC Card procedure on page 2 140 as needed If the single card reseat and replacement does not clear the alarm or if multiple cards report the alarm verify the office power refer to the Install the Bay and Backplane Connections chapter in the Cisco ONS 15600 Procedure Guide for power installation instructions If the alarm does not clear reseat the power cable connection to the connector For more information about ONS 15600 power connections refer to the Install the Bay and Backplane Connections chapter in the Cisco ONS 15600 Procedure Guide If the alarm does not clear physically replace the power cable connection to the connector If the alarm does not clear a problem with t
269. e and the circuit does not clear the alarm delete the circuit by completing the following steps a Click the incomplete circuit to highlight it b Click Delete Recreate the circuit as necessary refer to the Create Circuits chapter in the Cisco ONS 15600 Procedure Guide for instructions If the alarm does not clear after re creation ensure that the circuit continues to pass traffic using an optical test set refer to the Create Circuits chapter in the Cisco ONS 15600 Procedure Guide for circuit test procedures If the alarm does not clear verify that the incoming signal is valid by testing with an optical test set If the alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 to report a Service Affecting SA problem 2 6 194 UNPROT SYNCCLK Default Severity Minor MN Non Service Affecting NSA Logical Object NE The Unprotected Synchronization or Clock Equipment alarm indicates that only one TSC card has acquired the primary timing reference The alarm is reported if there is no standby TSC card or if the standby TSC card has restarted and 700 seconds in FSTSYNC mode have not elapsed This condition is normal following a change to the system timing reference such as BITS to Line or Line to BITS Changing the clock reference causes both TSC cards to raise the FSTSYNC condition on page 2 67 for 700 seconds Th
270. e cards in the shelf illuminate for several seconds If an LED does not illuminate the LED might be faulty Return the defective card to Cisco through the returned materials authorization RMA process Contact Cisco Technical Support 1 800 553 2447 1 4 2 Retrieve Diagnostics File Button When you click the Retrieve Diagnostics File button in the Maintenance window CTC retrieves system data that can be off loaded by a Maintenance or higher level user to a local directory and sent to Technical Support for troubleshooting purposes The diagnostics file is in machine language and is not human readable but can be used by TAC for problem analysis Complete the following task to off load the diagnostics file Note In addition to the machine readable diagnostics file the ONS 15600 also stores an audit trail of all system events such as user logins remote logins configuration and changes This audit trail is considered a record keeping feature rather than a troubleshooting feature Information about the feature is located in the Cisco ONS 15600 Procedure Guide Off Load the Diagnostics File Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 In the node view click the Maintenance gt Diagnostic tab Click Retrieve Diagnostic File In the Saving Diagnostic File dialog box navigate to the directory local or network where you want to save the file Enter a name in the File Name field You do not have to give the archive f
271. e circuit an easily identifiable name such as OptitoOpt6 e Leave the Bidirectional check box checked f Click Next g Inthe Circuit Creation source dialog box select the same Node card Slot Port and STS or VT where the test set is connected h Click Next i In the Circuit Creation destination dialog box use the same Node card Slot Port and STS or VT used for the source dialog box j Click Next k In the Circuit Creation circuit routing preferences dialog box leave all defaults Click Finish Cisco ONS 15600 Troubleshooting Guide R6 0 ELE March 2009 Chapter1 General Troubleshooting 12 6 Perform a Terminal Loopback on a Destination Node Optical Port W Step4 Confirm that the newly created circuit appears on the Circuits tab list as a two way circuit amp Note Itis normal for the LPBKTERMINAL OCN condition on page 2 89 to appear during a loopback setup The condition clears when you remove the loopback Stepb Create the terminal loopback on the destination port being tested a Goto the node view of the destination node Choose View Go To Other Node from the menu bar e Choose the node from the drop down list in the Select Node dialog box and click OK b In node view double click the card that requires the loopback c Click the Maintenance gt Optical gt Loopback gt Port tab d Select OOS MT from the Admin State column If multiple ports are available select the row a
272. e corruption during transmission Rx Align errors Number of packets with received incomplete frames Rx Runts The total number of packets received that were less than 64 bytes long excluding framing bits but including FCS bytes and were otherwise well formed Rx Jabbers The total number of packets received that were longer than 1518 bytes excluding framing bits but including FCS bytes and had either a bad FCS with an integral number of bytes FCS error or a bad FCS with a nonintegral number of bytes alignment error Rx Giants The total number of packets received that were longer than 1518 bytes excluding framing bits but including FCS bytes and were otherwise well formed Rx Discards The number of inbound packets that were chosen to be discarded even though no errors had been detected to prevent their being deliverable to a higher layer protocol One possible reason for discarding such a packet could be to free up buffer space Tx Discards The number of outbound packets that were chosen to be discarded even though no errors had been detected to prevent their being transmitted One possible reason for discarding such a packet could be to free up buffer space Rx Pause Frames Number of received Ethernet IEEE 802 3z pause frames Tx Pause Frames Number of transmitted IEEE 802 3z pause frames Port Drop Counts Number of received frames dropped at the port level
273. e is not sequentially allotted or contiguously numbered It changes when an Ethernet interface is added or deleted The newly created row will have etherStatsStatus value of valid 1 If the etherStatsTable row already exists or if the SetRequest PDU values are insufficient or do not make sense the SNMP agent returns an error code amp Note EtherStatsTable entries are not preserved if the SNMP agent is restarted 6 8 4 2 Get Requests and GetNext Requests Get requests and getNext requests for the etherStatsMulticastPkts and etherStatsBroadcastPkts columns return a value of zero because the variables are not supported by ONS 15600 Ethernet facilities 6 8 4 3 Row Deletion in etherStatsTable To delete a row in the etherStatsTable the SetRequest PDU should contain an etherStatsStatus value of 4 invalid The OID marks the row for deletion If required a deleted row can be recreated 6 8 5 History Control RMON Group The History Control group defines sampling functions for one or more monitor interfaces in the historyControlTable The values in this table as specified in RFC 2819 are derived from the historyControlTable and etherHistoryTable 6 8 5 1 History Control Table The RMON is sampled at one of four possible intervals Each interval or period contains specific history values also called buckets Table 6 6 lists the four sampling periods and corresponding buckets Cisco ONS 15600 Troubleshooting Guide R6 0
274. e loupes magnifiers and microscopes within a distance of 100 mm could pose an eye hazard Statement 1056 Warning Use of controls adjustments or performing procedures other than those specified may result in hazardous radiation exposure Statement 1057 Clear the SOUELCH Condition Step 1 Step 2 A Determine the isolated node by completing the following steps a In the node view click View gt Go to Network View b The grayed out node with red spans is the isolated node Verify fiber continuity to the ports on the isolated node To verify cable continuity follow site practices Caution Step 3 Step 4 Step 5 Step 6 Step 7 Always use the supplied electrostatic discharge wristband when working with a powered ONS 15600 Plug the wristband cable into the ESD jack located on the lower right edge of the shelf assembly If fiber continuity is OK verify that the proper ports are in service by completing the following steps a Confirm that the OC N card shows a green LED in CTC or on the physical card A green LED indicates an active card b To determine whether the OC N port is in service double click the card in CTC to open the card view c Click the Provisioning Line tabs d Verify that the State column lists the port as IS e Ifthe State column lists the port as OOS DSLB or OOS MT click the column and choose IS Click Apply If the correct ports are in service use an optical test set
275. e name such as EthitoEth3 e Leave the Bidirectional check box checked f Click Next g Inthe Circuit Creation source dialog box select the same Node card Slot Port and STS or VT where the test set is connected h Click Next i In the Circuit Creation destination dialog box use the same Node card Slot Port and STS or VT used for the source dialog box j Click Next k In the Circuit Creation circuit routing preferences dialog box leave all defaults Click Finish Confirm that the newly created circuit appears on the Circuits tab list as a two way circuit S Note Itis normal for the LPBKFACILITY GIGE condition on page 2 87 to appear during a loopback setup The condition clears when you remove the loopback Create the facility loopback on the destination port being tested a Goto the node view of the intermediate node Choose View Go To Other Node from the menu bar e Choose the node from the drop down list in the Select Node dialog box and click OK b In node view double click the intermediate node card that requires the loopback c Click the or Maintenance Ethernet Loopback Port tabs d Select OOS MT from the Admin State column If multiple ports are available select the row appropriate for the desired port e Select Facility Line from the Loopback Type column If multiple ports are available select the row appropriate for the desired port f Click Apply g Click Yes in
276. e not an integral number of bytes in length and do not pass the FCS check Rx FCS Errors A count of frames received on a particular interface that are an integral number of bytes in length but do not pass the FCS check B Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 l Chapter5 Performance Monitoring 5 6 2 ASAP Card Ethernet Performance Monitoring Parameters W Table 5 6 ASAP Ethernet Statistics Parameters continued Parameter dot3StatsInternalMacTransmitErrors A count of frames for which transmission on a particular interface fails due to an internal MAC sublayer transmit error A frame is only counted by an instance of this object if it is not counted by the corresponding instance of the dot3StatsLateCollisions object the dot3StatsExcessiveCollisions object or the dot3StatsCarrierSenseErrors object dot3StatsFrameTooLongs A count of frames received on a particular interface that exceed the maximum permitted frame size dot3StatsInternalMacReceiveErrors A count of frames for which reception on a particular interface fails due to an internal MAC sublayer receive error A frame is only counted by an instance of this object if it is not counted by the corresponding instance of the dot3StatsFrameTooLongs object the dot3StatsAlignmentErrors object or the dot3StatsFCSErrors object The precise meaning of the count represented by an instance of this object is implementation specifi
277. e source node with the terminal loopback b Click the Maintenance Ethernet Loopback Port tab c Select None from the Loopback Type column for the port being tested d Select the appropriate state IS OOS DSBLD OOS MT in the Admin State column for the port being tested e Click Apply f Click Yes in the confirmation dialog box Clear the terminal loopback circuit before testing the next segment of the network circuit path a Click the Circuits tab b Choose the loopback circuit being tested c Click Delete Cisco ONS 15600 Troubleshooting Guide R6 0 EEN March 2009 Chapter1 General Troubleshooting 1 3 3 Create a Facility Line Loopback on an Intermediate Node Ethernet Port d Click Yes in the Delete Circuits dialog box Do not check any check boxes Step 10 Complete the 1 3 3 Create a Facility Line Loopback on an Intermediate Node Ethernet Port procedure on page 1 31 1 3 3 Create a Facility Line Loopback on an Intermediate Node Ethernet Port Performing the facility loopback test on an intermediate port isolates whether this node is causing circuit failure It is shown in Figure 1 12 Figure 1 12 Facility Line Loopback on an Intermediate Node Ethernet Port Source Intermediate Destination ONS Node ONS Node ONS Node Ethernet p XC Ethernet p Ethernet XC Ethernet Ethernet XC Ethernet k IE oe fo PC
278. e to the TCC Refer to error message text EID 3053 The value of 0 must be between 1 and 2 The value of the item must be between the specified values EID 3054 Cannot remove provisioned input output ports or another user Another user may be updating the card You is updating the card please try later can try again later EID 3055 Cannot create soak maintance pane Refer to error message text EID 3056 Cannot save defaults to file 0 CTC cannot save the defaults to the specified file EID 3057 Cannot load default properties from the node Refer to error message text EID 3058 File 0 does not exist Refer to error message text EID 3059 Error encountered while refreshing There was an error while refreshing EID 3060 The ALS Recovery Pulse Interval must be between 0 seconds The automatic laser shutdown ALS and 1 seconds Recovery Interval must be between the specified range of seconds EID 3061 The ALS Recovery Pulse Duration must be between 0 The automatic laser shutdown ALS seconds and 1 seconds Recovery Duration must be between the specified range of seconds EID 3062 Error encountered while setting values Refer to error message text EID 3063 Unable to retriever bridge port settings Refer to error message text EID 3064 Not a G1000 Card This card is not a G1000 4 card EID 3065 An error was encountered while attempting to create RMON You must wait some time before you try threshold again 0 EID 3066 Minimum sample per
279. e two power supplies If PWR B of the right side power feed and PWR A of the left side power feed are shut down this causes all three fans to turn off and a FAN FAIL alarm on page 2 58 to be raised In this case after power is restored all three fans work in high speed mode for a few minutes until CTC returns them to normal speed All alarms are cleared Cisco ONS 15600 Troubleshooting Guide R6 0 EXC March 2009 Chapter2 Alarm Troubleshooting 26 147 PWR FA W Clear the PWR Alarm Step1 At the site determine which battery is not present or operational Step2 Remove the power cable from the faulty supply For instructions refer to the Install the Bay and Backplane Cable chapter in the Cisco ONS 15600 Procedure Guide and reverse the power cable installation procedure Step3 Ifthe alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 6 147 PWR FA Default Severity Minor MN Non Service Affecting NSA Logical Object BPlane The Backplane Power Fuse Failure alarm indicates that the backplane EEPROM memory 5 VDC fuse fails but the equipment is still in service Service is not currently affected but network management can be affected because the ONS 15600 system uses a default NE node IP address instead of a programmed one in this case This alarm might be accompanied by the INVMACADR alarm on page 2 76 which
280. e type such as STS and number such as 1 c Click Next d In the next Circuit Creation dialog box give the circuit an easily identifiable name such as EthltoBth5 e Leave the Bidirectional check box checked f Click Next g Inthe Circuit Creation source dialog box select the same Node card Slot Port and STS or VT where the test set is connected h Click Next i In the Circuit Creation destination dialog box use the same Node card Slot Port and STS or VT used for the source dialog box j Click Next Cisco ONS 15600 Troubleshooting Guide R6 0 Er March 2009 Chapter1 General Troubleshooting Step 4 Step 5 Step 6 1 3 5 Perform a Facility Line Loopback on a Destination Node Ethernet Port k In the Circuit Creation circuit routing preferences dialog box leave all defaults Click Finish Confirm that the newly created circuit appears on the Circuits tab list as a two way circuit S Note Itis normal for the LPBKFACILITY GIGE condition on page 2 87 to appear during a loopback setup The condition clears when you remove the loopback Create the facility loopback on the destination port being tested a Goto the node view of the destination node Choose View Go To Other Node from the menu bar e Choose the node from the drop down list in the Select Node dialog box and click OK b In node view double click the card that requires the loopback c Click the Maintenance
281. e wrong optical direction EID 3310 DWDM Link does not have wavelength available Refer to error message text EID 3311 Laser already on Refer to error message text EID 3312 Unable to change the power setpoint 0 1 CTC cannot change change the power setpoint The new setpoint would either make the thresholds inconsistent or set the fail threshold outside the range EID 3313 Unable to modify offset Amplifier port is in service state Refer to error message text EID 3314 Requested action not allowed Invalid state value Refer to error message text EID 3315 Unable to perform operation CTC is unable to perform operation EID 3316 Wrong node side This task was applied to the wrong node side EID 3317 Name too long Reduce the number of charcters in the name EID 3318 Illegal name The name you entered is illegal EID 3319 Wrong line selection Select another line EID 3320 Unable to delete optical link CTC cannot delete the optical link EID 3321 This feature is unsupported by this version of software Refer to error message text EID 3322 Equipment is not plugged in Plug in the equipment and proceed EID 3323 APC system is busy Automatic Power Control APC system is busy EID 3324 No path to regulate There is no circuit path to regulate EID 3325 Requested action not allowed Generic DWDM provisioning failure message EID 3326 Wrong input value The input value is incorrect EID 3327 Error in getting thresholds There was
282. eate a Facility Line Loopback or Payload Loopback on an Intermediate Node Optical Port Step 1 Connect an optical test set to the port you are testing If you are starting the current procedure without the optical test set hooked up to the source port port use appropriate cabling to attach the Tx and Rx terminals of the optical test set to the port you are testing Both Tx and Rx connect to the same port For specific procedures to use the test set equipment consult the manufacturer Step2 Adjust the test set accordingly Refer to manufacturer instructions for test set use Step3 Use CTC to set up the facility loopback on the test port a In node view click the Circuits tab and click Create b In the Circuit Creation dialog box choose the type such as STS and number such as 1 c Click Next d In the next Circuit Creation dialog box give the circuit an easily identifiable name such as OptitoOpt3 e Leave the Bidirectional check box checked f Click Next g Inthe Circuit Creation source dialog box select the same Node card Slot Port and STS or VT where the test set is connected Cisco ONS 15600 Troubleshooting Guide R6 0 EXE March 2009 Chapter1 General Troubleshooting Step 4 Step 5 Step 6 1 24 Perform a Facility Line Loopback or Payload Loopback on an Intermediate Node Optical Port W h Click Next i In the Circuit Creation destination dialog box use the same Node card Slot Port and STS
283. ectly connected to the ONS 15600 containing the loopback OC N Clear the LBKFACILITY OCN Condition 2 88 Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 To remove the loopback facility condition double click the reporting card in node view Click the Maintenance Loopback tabs In the Loopback Type column click the correct row for the port and choose None from the drop down list Click Apply Click the Provisioning gt Line tabs In the Admin State column click the correct row for the port and choose IS AINS from the drop down list If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 l Chapter2 Alarm Troubleshooting 2 6122 LPBKPAYLOAD W 2 6 122 LPBKPAYLOAD Default Severity Not Alarmed NA Non Service Affecting NSA Logical Object OCN A Payload Loopback Active condition occurs on OC 192 cards when a software payload loopback is active for a port on the OC 192 card and the facility entity is out of service Clear the LPBKPAYLOAD Condition Step1 To remove the loopback payload condition double click the reporting card in node view Step2 Click the Maintenance gt Loopback tabs Step3 In the Loopback Type column click the correct row for the port and choose None from the drop down list Step4 Click Apply Step5
284. ed Traffic immediately reverts to the working port if the group was configured for revertive switching Initiate a Card or Port Lock On Command amp Note Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 For 1 1 and 1 N electrical protection groups working or protect cards can be placed in the Lock On state For a 1 1 optical protection group only the working port can be placed in the Lock On state In node view click the Maintenance gt Protection tabs In the Protection Groups list click the protection group where you want to apply a lock on If you determine that the protect card is in standby mode and you want to apply the lock on to the protect card make the protect card active if necessary by completing the following steps a In the Selected Group list click the protect card b In the Switch Commands area click Force In the Selected Group list click the active card where you want to lock traffic In the Inhibit Switching area click Lock On Click Yes in the confirmation dialog box Initiate a Card or Port Lock Out Command amp Note Step 1 Step 2 Step 3 For 1 1 or 1 N electrical protection groups working or protect cards can be placed in the Lock Out state For a 1 1 optical protection group only the protect port can be placed in the Lock Out state In node view click the Maintenance gt Protection tabs In the Protection Groups list click the protection group that contains the card
285. ed SFP PPM and replace it with a known good SFP PPM by completing the procedures for this in the Install Cards and Fiber Optic Cable chapter of the Cisco ONS 15600 Procedure Guide Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 l Chapter1 General Troubleshooting Step 3 Step 4 A 1 3 5 Perform a Facility Line Loopback on a Destination Node Ethernet Port If all SFPs PPMs on a particular 4PIO PIM are experiencing problems the 4PIO PIM is indicated Remove this 4PIO PIM and replace it with a known good one using the procedures for this in the Install Cards and Fiber Optic Cable chapter of the Cisco ONS 15600 Procedure Guide If the trouble still is not located complete the Replace an OC 48 Card or OC 192 Card procedure on page 2 138 for the suspected bad ASAP card and replace it with a known good one Caution Step 5 Step 6 Step 7 Step 8 Step 9 Step 10 Removing a card that currently carries traffic on one or more ports can cause a traffic hit To avoid this perform an external switch if a switch has not already occurred See the procedures in the 2 8 2 Protection Switching Lock Initiation and Clearing section on page 2 126 For more information refer to the Maintain the Node chapter of the Cisco ONS 15600 Procedure Guide Resend test traffic on the loopback circuit with a known good card If the test set indicates a good circuit the problem was probably t
286. ed interface Create an optical linkmodel for the interface and proceed EID 3359 Unable to set optical parameters for the node Refer to error message text EID 3361 Ring termination is in use Error deleting ring termination You cannot delete a ring in use EID 3362 Error deleting ring termination There was an error while deleting ring termination EID 3363 No ring terminations selected You must select a ring termination EID 3364 Error creating ring ID There was an error while creating the ring ID EID 3365 OSC termination is in use Select another optical service channel OSC which is not in use EID 3366 Unable to delete OSC termination There was an error deleting the OSC termination Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 EUN Chapter4 Error Messages a Table 4 1 Error Messages continued Error or Warning ID Error or Warning Message Description EID 3370 No optical link has been selected You must select an optical link EID 3371 Error while calculating automatic optical link list Refer to error message text EID 3372 Attempt to access an OCH NC connection that has been CTC destroyed an external attempt to destroyed access an optical channel network connection EID 3375 Expected span loss must be set Refer to error message text EID 3376 Unable to retrieve measured span loss Refer to error message text EID 3377 Wrong interface used The
287. ed spans blue are selectable Selecting a selectable node will enable its available outgoing spans EID 2044 This link may not be included in the required list Constraints You must select only one link going in and only apply to the primary path Each node may have a out of a node Selecting more than one link maximum of one incoming signal and one outgoing link is contradictory to the path selection algorithm EID 2045 This link may not be included in the required list Only one Refer to error message text outgoing link may be included for each node EID 2047 Error validating slot number Please enter a valid value for the There was an error due to an invalid slot slot number number EID 2048 Error validating port number Please enter a valid value for the There was an error due to an invalid port port number number Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 EN Chapter4 Error Messages a Table 4 1 Error Messages continued Error or Warning ID Error or Warning Message Description EID 2050 New circuit destroy failed CTC could not destroy the new circuit EID 2051 Circuit cannot be downgraded 0 The specified circuit cannot be downgraded EID 2052 Error during circuit processing There was an error during the circuit processing EID 2054 Endpoint selection error There was an error during the endpoint selection EID 2055 No endpoints are
288. elength The expected wavelength must be set EID 3341 Error on reading expected wavelength The expected wavelength must be retrieved EID 3342 Error on reading actual wavelength The actual wavelength must be retrieved EID 3343 Error on reading actual band The actual band must be retrieved EID 3344 Error on reading expected band The expected band must be retrieved EID 3345 Error on setting expected band The expected band must be set EID 3346 Error retrieving defaults from the node 0 There was an error retrieving defaults from the specified node EID 3347 Cannot load file 0 CTC cannot load the specified file EID 3348 Cannot load properties from the node Refer to error message text EID 3349 Cannot save NE Update values to file Check your file system for space constraint or any other problem EID 3350 Cannot load NE Update properties from the node Refer to error message text EID 3351 File 0 does not exist The specified file does not exist EID 3352 Error on setting value at 0 There was an error while setting the value at the specified location EID 3353 There is no such interface available The interface specified is not present in CTC EID 3354 Specified endpoint is in use Select another endpoint that is not in use EID 3355 Specified endpoint is incompatible Refer to error message text EID 3357 Unable to calculate connections Refer to error message text EID 3358 Optical link model does not exist for specifi
289. ement Step 2 b Slide the card out of the slot Physically replace the SSXC card in the shelf by completing the following steps a b C Open the ejectors on the replacement card Slide the replacement card into the slot along the guide rails until it contacts the backplane Close the ejectors S Note When you replace a card with the identical type of card you do not need to make any changes to the database Replace an OC 48 Card or OC 192 Card A Warning S Do not reach into a vacant slot or chassis while you install or remove a module or a fan Exposed circ uitry could constitute an energy hazard Statement 206 Note Step 1 Step 2 Card removal raises an improper removal IMPROPRMVL alarm but this clears after the card replacement is completed Ensure that the card you are replacing does not carry traffic in a 1 1 protection group by completing the following steps a b C In node view click the Maintenance Protection tabs Choose the first group listed under Protection Groups Verify that the slot number for the card you are replacing does not appear in the Selected Groups list For example if you are replacing the OC 48 card in Slot 3 ensure Selected Groups does not contain any entries that start with s3 regardless of the port Repeat Steps b and c for each protection group If any of the groups contain a port on the card you want to replace complete
290. emoval SSXC Traffic Card or TSC card alarm occurs when a TSC card SSXC card or traffic OC N card is physically removed from its slot This alarm can occur if the card is recognized by CTC and the active TSC card but is not in service For example it could be inserted in the slot but not fully plugged into the backplane If the removed TSC card or SSXC card is the last one on the shelf the severity is Critical CR and traffic 1s affected Otherwise the alarm is Minor MN A Caution Do not remove and reinsert reseat a card during a card reboot If CTC begins to reboot a card before you remove the card allow the card to finish rebooting After the card reboots delete the card in CTC again and physically remove the card before it begins to reboot S Note After deleting a card in CTC the software allows you approximately 15 seconds to physically remove the card before CTC begins a card reboot Clear the IMPROPRMVL SSXC TSC Alarm Step 1 Complete the Reset a Card with a Card Pull Reseat procedure on page 2 136 for the TSC card or SSXC The procedure is similar for both Step2 Ifthe alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 6 99 IMPROPRMVL FAN Default Severity Critical CR Service Affecting SA Logical Object FAN The Improper Removal Fan alarm occurs when fan tray 1 2 or 3 is phy
291. en to correct the problem Figure 5 3 shows pointer justification count parameters on the performance monitoring window You can enable positive pointer justification count PPJC and negative pointer justification count NPJC performance monitoring parameters for LTE cards Figure 5 3 Viewing Pointer Justification Count Parameters Pointer Justification Counts Performance tab Card view Fiat sie al sle 5 si ei oizie 2 I txr29 sk 4 OCAD 96 15 Y Arms Cortarse Hiitary Circets Provsiovrg Marbearce Pefumsuce Param Cw Pree Paet Proe Pree Preed Pores Pret free T Free Pies PA par LB m 4 ji p D 5 j err 103 10g DO 100 103 109 a to tao 02 5 E 1 506 1 559 533 sai 1 5060 1 550 1538 5a Orectone Lui F Nenad F 1 mn pag zs z Paresh Ats s rash Nire zl Basetre Char Cus Cade 16 minute searend reg es te Por f STS 82 6 T5 2209 03 6718 96725 mi jou PPJC is a count of path detected PPJC Pdet or path generated PPJC Pgen positive pointer justifications depending on the specific PM name NPJC is a count of path detected NPJC Pdet or path generated NPJC Pgen negative pointer justifications depending on the specific PM name Cisco ONS 15600 Troubleshooting Guide R6 0 EN March 2009 Chapter5 Performance Monitoring 5 4 Performance Monitoring Parameter Definitions A consistent pointer justification count indicates clock synchron
292. ensive list of all conditions refer to the Cisco SONET TLI Command Guide An alarm troubleshooting procedure applies to both the Cisco Transport Controller CTC and Transaction Language One TL 1 version of that alarm If the troubleshooting procedure does not clear the alarm log into the Technical Support Website at http www cisco com techsupport for more information or call the Cisco Technical Assistance Center TAC 1 800 553 2447 More information about alarm profile information modification and downloads is located in the Manage Alarms chapter in the Cisco ONS 15600 Procedure Guide 2 1 Alarm Indexes by Default Severity The following tables group alarms and conditions by their default severities in the ONS 15600 system These severities are the same whether they are reported in the CTC Alarms window severity SEV column or in TL1 The CTC default alarm profile contains some alarms or conditions which are not currently implemented but are reserved for future use The CTC default alarm profile in some cases contains two severities for one alarm for example MJ MN The ONS 15600 platform default severity comes first in this example MJ but the alarm can be demoted to the second severity in the presence of a higher ranking alarm This is in accordance with Telcordia GR 474 CORE March 2009 Cisco ONS 15600 Troubleshooting Guide R6 0 H Chapter2 Alarm Troubleshooting Bl 2141 Critical Alarms CR
293. ently carries traffic on one or more ports can cause a traffic hit To avoid this perform an external switch if a switch has not already occurred See the procedures in the 2 8 2 Protection Switching Lock Initiation and Clearing section on page 2 126 For more information refer to the Maintain the Node chapter of the Cisco ONS 15600 Procedure Guide Step2 Resend test traffic on the loopback circuit with a known good card installed Step3 Ifthe test set indicates a good circuit the problem was probably the defective card Return the defective card to Cisco through the RMA process Contact Cisco Technical Support 1 800 553 2447 Step4 Complete the Replace an OC 48 Card or OC 192 Card procedure on page 2 138 for the faulty card Stepb Clear the facility loopback from the port a Click the Maintenance Loopback Port tabs or Maintenance Optical Loopback Port tabs b Choose None from the Loopback Type column for the port being tested c Choose the appropriate state IS OOS DSBLD OOS MT IS AINS from the Admin State column for the port being tested d Click Apply e Click Yes in the confirmation dialog box Step6 Clear the loopback circuit a Click the Circuits tab b Choose the loopback circuit being tested c Click Delete d Click Yes in the Delete Circuits dialog box Do not check any check boxes Step7 Complete the 1 2 5 Perform a Facility Line Loopback or Payload Loopback on a Destination Node Optical Por
294. ep 1 Step 2 A In the absence of other alarms determine whether the alarmed port is connected to another vendor s equipment If so you can mask the alarm on this path using a custom alarm profile For more information about custom profiles refer to the Manage Alarms chapter in the Cisco ONS 15600 Procedure Guide If alternate vendor equipment is not the cause of the alarm complete the Soft Reset a Card Using CTC procedure on page 2 134 for the traffic card Caution Step 3 Always use the supplied electrostatic discharge wristband when working with a powered ONS 15600 Plug the wristband cable into the ESD jack located on the lower right edge of the shelf assembly If the alarm does not clear complete the Replace an OC 48 Card or OC 192 Card procedure on page 2 138 March 2009 Cisco ONS 15600 Troubleshooting Guide R6 0 H Chapter2 Alarm Troubleshooting BI 2626 CIDMISMATCH A Step4 Ifthe alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 6 26 CIDMISMATCH A Default Severity Minor MN Non Service Affecting NSA Logical Object EQPT A Connection ID Mismatch on the Single Shelf Cross Connect SSXC A in Slot 6 alarm occurs when at least one internal connection ID mismatch is present at the STS 1 level on the traffic OC N card outbound data path The alarm occurs when the head e
295. er limit The input will be truncated value will be truncated to the maximum chacter limit WID 3279 Card deleted returning to shelf view CTC returns to node view WID 3280 ALS will not engage until both the protected trunk ports detect Refer to warning message text LOS WID 3281 A software upgrade is in progress 0 can not proceed during Refer to warning message text a software upgrade Please try again after the software upgrade has completed WID 3282 Performing a software upgrade while TSC 5 is active could Refer to warning message text result in a service disruption It is recommended that you make TSC 10 the active TSC by performing a soft reset of TSC 5 The following 15600s are currently unsafe to upgrade WID 3283 Before activating a new version make sure you have a database Refer to warning message text backup from the current version WID 3284 Reverting to an older version CTC is being reverted to an older version of application WID 3285 Applying FORCE or LOCKOUT operations may result in Refer to warning message text traffic loss H Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 l Chapter4 Error Messages Table 4 1 Error Messages continued Error or Warning ID Error or Warning Message Description WID 3286 The ring status is INCOMPLETE CTC cannot determine if Refer to warning message text there are existing p
296. er2 Alarm Troubleshooting WI 284 Physical Card Reseating Resetting and Replacement A Warning Do not reach into a vacant slot or chassis while you install or remove a module or a fan Exposed circuitry could constitute an energy hazard Statement 206 You do not need to make any changes to the database if you are replacing it with a card of exactly the same type Step 1 Step 2 Step 3 Step 4 Step 5 Card removal raises an improper removal IMPROPRMVL alarm but this clears after the card replacement is completed Use a Phillips screwdriver to loosen the screws at the top right and bottom left of the 4PIO PIM module Carefully slide the motherboard of the module along the top and bottom guide rails out of the slot Carefully slide the motherboard of the new module into the slot Tighten the screws at the top right and bottom left of the 4PIO PIM module amp Note The 4PIO PIM LEDs do not light until a fixed rate PIM is installed in the associated slot or a multirate optical MRO PIM is installed and an optical rate is provisioned amp Note If you insert a card into a slot provisioned for a different card all red LEDs turn on and you will see a mismatched equipment MEA alarm for that slot when you open CTC After you have logged into CTC verify that the card appears in CTC card view Replace an ASAP SFP PPM Module A Warning amp Do not reach into a v
297. erify Card LED Operation 1 45 1 4 2 Retrieve Diagnostics File Button 1 45 Off Load the Diagnostics File 1 45 1 5 Restoring the Database to a Previous or Original Configuration 1 46 1 5 1 Node is Functioning Improperly or Has Incorrect Data 1 46 1 6 PC Connectivity Troubleshooting 1 46 1 6 1 PC System Minimum Requirements 1 46 1 6 2 Sun System Minimum Requirements 1 46 1 6 3 Supported Platforms Browsers and JREs 1 47 1 6 4 Unsupported Platforms and Browsers 1 47 1 6 5 Retrieve the Node Information 1 48 1 6 6 Unable to Ping Your PC 1 49 1 6 6 1 Verify the IP Configuration of Your PC 1 49 1 6 7 Browser Login Does Not Launch Java 1 49 1 6 7 1 Reconfigure the PC Operating System and the Browser 1 50 1 6 8 Unable to Verify the NIC Connection on your PC 1 51 1 6 9 TCP IP Connection is Lost 1 51 Ping the ONS 15600 1 52 1 7 CTC Operation Troubleshooting 1 52 1 7 1 Cisco Transport Controller Installation Wizard Hangs 1 52 Abort the Stalled Installation Wizard 1 53 1 7 2 Browser Stalls When Downloading JAR Files From TSC Card 1 53 1 7 2 1 Disable the VirusScan Download Scanning 1 54 1 7 3 Cisco Transport Controller Does Not Launch 1 54 1 7 3 1 Redirect the Communicator Cache to a Valid Directory 1 54 1 7 4 Sluggish Cisco Transport Controller Operation or Login Problems 1 55 1 7 4 1 Delete the CTC Cache File Automatically 1 55 1 7
298. ersions exist on the two cards When the transfer completes the TSC card reboots and goes into standby mode after approximately three minutes Note If the active and standby TSC cards have the same versions of software it takes approximately three minutes for software to be updated on a standby TSC card 2 6 165 SNTP HOST Default Severity Minor MN Non Service Affecting NSA Logical Object NE The Simple Network Timing Protocol SNTP Host Failure alarm indicates that an ONS node serving as an IP proxy for the other ONS nodes in the ring is not forwarding SNTP information to the other ONS nodes in the network The forwarding failure can result from two causes either the IP network attached to the ONS proxy node is experiencing problems or the ONS proxy node itself is not functioning properly Clear the SNTP HOST Alarm Step 1 Step 2 Ping the SNTP host from a workstation in the same subnet to ensure that communication is possible within the subnet by completing the Ping the ONS 15600 procedure on page 1 52 If the ping fails contact the network administrator who manages the IP network that supplies the SNTP information to the proxy and determine whether the network is experiencing problems which might affect the SNTP server router connecting to the proxy ONS 15600 March 2009 Cisco ONS 15600 Troubleshooting Guide R6 0 E Chapter2 Alarm Troubleshooting ME 256 166 SPAN SW EAST Step 3 Step 4
299. es complete the Clear a Path Protection Span External Switching Command procedure on page 2 131 When the card is in service and receiving traffic reset the card s physical receive power level threshold in CTC by completing the following steps a Double click the newly installed card in CTC node view b Click the Provisioning Threshold tabs March 2009 Cisco ONS 15600 Troubleshooting Guide R6 0 H Chapter2 Alarm Troubleshooting WI 2384 Physical Card Reseating Resetting and Replacement c Click the Physical radio button d Click Set OPM for each port on the card Replace a TSC Card A Warning Do not reach into a vacant slot or chassis while you install or remove a module or a fan Exposed circuitry could constitute an energy hazard Statement 206 S Note When an error is detected on a TSC card the ONS 15600 system switches control to the second TSC card therefore so it should not be necessary to change control when you replace the card amp Note You do not need to make any changes to the database if you are replacing it with a card of exactly the same type amp Note Card removal raises an improper removal IMPROPRMVL alarm but this clears after the card replacement is completed Step 1 Ensure that the card you are replacing is not the active TSC card Run the mouse over the card in CTC If the card says Active switch it to Standby by completing the following s
300. es not clear and if the filter is clean remove the reporting fan trays from the ONS 15600 Step4 Reinsert the fan trays making sure you can hear the fans start operating Fans should run immediately when correctly inserted Step5 Ifthe alarm does not clear or if the fans do not run replace the fan trays using the procedure located in the Maintain the Node chapter in the Cisco ONS 15600 Procedure Guide Step6 Ifthe alarm does not clear or if the replacement fan trays do not operate correctly log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 to report a Service Affecting SA problem 2 6 66 FAN FAIL PARTIAL Default Severity Major MJ Non Service Affecting NSA Logical Object FAN The Partial Fan Failure alarm occurs when one of the six fans in the shelf fails Cisco ONS 15600 Troubleshooting Guide R6 0 n March 2009 Chapter2 Alarm Troubleshooting 2 6 67 FAN PWR MI Troubleshoot with the Clear the FAN FAIL Alarm procedure on page 2 58 procedure If the alarm does not clear log on to http www cisco com tac for more information or call Cisco TAC at 1 800 553 2447 2 6 67 FAN PWR Default Severity Minor MN Non Service Affecting NSA Logical Object FAN The Fan Power Failure alarm occurs when a power feed A or B from the shelf to fan tray 1 2 or 3 fails Because fans are not able to differentiate the power feeds
301. ete c Click Create d Fill in the ring name and node ID from the information collected in Step 3 e Click Finish Display node view and click the Maintenance BLSR tabs Change the West Line drop down list to the slot you recorded for the East Line in Step 3 Change the East Line drop down list to the slot you recorded for the West Line in Step 3 Click OK March 2009 Cisco ONS 15600 Troubleshooting Guide R6 0 H Chapter2 Alarm Troubleshooting WI 2 653 EXERCISE RING FAIL Step10 Ifthe alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 to report a Service Affecting SA problem 2 6 53 EXERCISE RING FAIL Default Severity Not Alarmed NA Non Service Affecting NSA Logical Object OCN The Exercise Ring command issues ring protection switching of the requested channel without completing the actual bridge and switch The EXERCISE RING FAIL condition is raised if the command was issued and accepted but the exercise did not take place Note If the exercise command gets rejected due to the existence of a higher priority condition in the ring EXERCISE RING FAIL is not reported Clear the EXERCISE RING FAIL Condition Step 1 Look for and clear if present the LOF OCN alarm on page 2 81 the LOS OCN alarm on page 2 85 or a BLSR alarm Step2 Complete the Initiate an Exercise Ring Switch on a
302. ete card It is in use EID 3154 Cannot 0 card provisioning error CTC cannot perform the task on the card EID 3155 Error Building Menu CTC encountered an error building the menu EID 3156 Error on building menu cards not found for 0 group CTC encountered an error while building the menu because cards could not be found for the specified group EID 3157 Unable to set selected model unexpected model class 0 CTC encountered an unexpected model class while trying to complete the task EID 3158 Unable to switch a similar or higher priority condition exists Refer to error message text on peer or far end card EID 3159 Error applying operation CTC encountered an error while applying this operation EID 3160 0 error encountered CTC encountered the specified error EID 3161 Ring Upgrade Error An error was encountered while attempting to upgrade the BLSR Refer to the details portion of the error dialog box for more information Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 EX Chapter4 Error Messages a Table 4 1 Error Messages continued Error or Warning ID Error or Warning Message Description EID 3162 This protection operation cannot be set because the protection Refer to error message text operation on the other side has been changed but not yet applied EID 3163 Cannot validate data for row 0 CTC cannot validate the data for
303. ether the destination port is causing circuit trouble In the example situation in Figure 1 13 the terminal loopback is performed on an intermediate Ethernet port in the circuit You first create a bidirectional circuit that originates on the source node Ethernet port and loops back on the intermediate node port You then proceed with the terminal loopback test If you successfully complete a terminal loopback on the node this node is excluded from possible sources of circuit trouble Figure 1 13 Terminal Loopback on an Intermediate Node Ethernet Port Source Intermediate Destination ONS Node ONS Node ONS Node Ethernet p XC Ethernet Ethernet XC Ethernet Ethernet XC Ethernet ee gt Test Set Aa w Vz 3 137609 Caution Performing a loopback on an in service circuit is service affecting amp Note Terminal loopbacks require on site personnel Complete the Create a Terminal Loopback on an Intermediate Node Ethernet Port procedure on page 1 35 Cisco ONS 15600 Troubleshooting Guide R6 0 isa March 2009 Chapter 1 General Troubleshooting 1 34 Create a Terminal Inward Loopback on an Intermediate Node Ethernet Port Create a Terminal Loopback on an Intermediate Node Ethernet Port Step 1 Step 2 Step 3 Step 4 Step 5 Connect an optical test set to the intermediate node ASAP card Ethernet port y
304. ew click View gt Go to Previous View if you have not already done so b Click the Provisioning gt Comm Channels gt SDCC tabs c Highlight the problematic DCC termination d Click Delete e Click Yes in the Confirmation Dialog box Recreate the SDCC termination Refer to the Turn Up Network chapter in the Cisco ONS 15600 Procedure Guide for instructions Verify that both ends of the DCC have been recreated at the optical ports If the alarm has not cleared call Cisco TAC 1 800 553 2447 If the Cisco TAC technician tells you to reseat the card complete the Reset a Card with a Card Pull Reseat procedure on page 2 136 If the Cisco TAC technician tells you to remove the card and reinstall a new one follow the Replace a TSC Card procedure on page 2 140 Default Severity Minor MN Non Service Affecting NSA Logical Object OCN The Line DCC Termination Failure alarm occurs when the ONS 15600 loses its line DCC termination The line DCC LDCC consists of nine bytes D4 through D12 in the SONET overhead The bytes convey information about OAM amp P The ONS 15600 uses the LDCCs on the SONET line layer to communicate network management information Warning A Invisible laser radiation could be emitted from the end of the unterminated fiber cable or connector Do not stare into the beam directly with optical instruments Viewing the laser output with certain optical instruments for example eye loupe
305. f Synchronization alarm occurs when the standby TSC card To be Active database does not synchronize with the active database on the active TSC card AN Caution If you reset the active TSC card while this alarm is raised you lose current provisioning Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 a 239 Chapter2 Alarm Troubleshooting HI 2 6 39 DUP IPADDR Clear the DBOSYNC Alarm Step 1 Step 2 Step 3 Save a backup copy of the active TSC card database Refer to the Maintain the Node chapter in the Cisco ONS 15600 Procedure Guide for instructions Make a minor provisioning change to the active database to see if applying a provisioning change clears the alarm by completing the following steps a In node view click the Provisioning General General tabs b In the Description field make a small change such as adding a period to the existing entry The change causes a database write but does not affect the node state The write could take up to a minute If the alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 6 39 DUP IPADDR Default Severity Minor MN Non Service Affecting NSA Logical Object NE The Duplicate IP Address alarm indicates that the alarmed node IP address is already in use within the same DCC area When this happens CTC no longer reliably connects to eithe
306. f alarmables may be loaded Please wait until such a node is reachable and try again EID 2080 Node 0 has no profiles The specified node does not have any profiles EID 2081 Error removing profile 0 from node 1 There was an error while removing the specified profile from the specified node EID 2082 Cannot find profile 0 on node 1 CTC cannot find the specified profile from the specified node EID 2083 Error adding profile 0 to node 1 There was an error adding the specified profile to the specified node EID 2085 Invalid profile selection No profiles were selected You tried to select an invalid profile Select another profile EID 2086 Invalid node selection No nodes were selected You tried to select an invalid node Select another node EID 2087 No profiles were selected Please select at least one profile Refer to error message text EID 2088 Invalid profile name The profile name cannot be empty EID 2089 Too many copies of 0 exist Please choose another name Select a unique name EID 2090 No nodes selected Please select the node s on which to store You must select one or more nodes on the profile s which you can store the profile EID 2091 Unable to switch to node 0 CTC is unable to switch to the specified node EID 2092 General exception error CTC encountered a general exception error while trying to complete the task EID 2093 Not enough characters in name 0 The name must have a minimum of six characters EI
307. f there is only partial failure you may be able to replace this part rather than the entire card Step2 If the errors are being observed on one port but not all ports of the ASAP you may only need to replace that SFP PPM Remove the errored SFP PPM and replace it with a known good SFP PPM by completing the procedures for this in the Install Cards and Fiber Optic Cable chapter of the Cisco ONS 15600 Procedure Guide Step3 Ifall SFPs PPMs on a particular 4PIO PIM are experiencing problems the 4PIO PIM is indicated Remove this 4PIO PIM and replace it with a known good one using the procedures for this in the Install Cards and Fiber Optic Cable chapter of the Cisco ONS 15600 Procedure Guide Step4 If the trouble still is not located complete the Replace an OC 48 Card or OC 192 Card procedure on page 2 138 for the suspected bad ASAP card and replace it with a known good one Caution Removing a card that currently carries traffic on one or more ports can cause a traffic hit To avoid this perform an external switch if a switch has not already occurred See the procedures in the 2 8 2 Protection Switching Lock Initiation and Clearing section on page 2 126 For more information refer to the Maintain the Node chapter of the Cisco ONS 15600 Procedure Guide Stepb Resend test traffic on the loopback circuit with a known good card Step6 Ifthe test set indicates a good circuit the problem was probably the defective card Ret
308. ffic Switch condition occurs when you perform a Force Switch to the protect port card and the protect port card is already active This transient condition does not result in a standing condition 3 3 16 INTRUSION The INTRUSION Invalid Login Username condition occurs when you attempt to log in with an invalid user ID This transient condition does not result in a standing condition 3 3 17 INTRUSION PSWD The INTRUSION PSWD Security Intrusion Attempt Detected condition occurs when you attempt to login with an invalid password This transient condition does not result in a standing condition 3 3 18 LOGIN FAILURE LOCKOUT The LOGIN FAILURE LOCKOUT Invalid Login Locked Out condition occurs when you attempt to log into a locked account This transient condition does not result in a standing condition 3 3 19 LOGIN FAILURE ONALRDY The LOGIN FAILURE ONALRDY Security Invalid Login Already Logged On condition occurs when you attempt to log in with an existing session and SUPN policy Cisco ONS 15600 Troubleshooting Guide R6 0 EIN March 2009 Chapter3 Transients Conditions 3 3 20 LOGIN FAILURE PSWD W This transient condition does not result in a standing condition 3 3 20 LOGIN FAILURE PSWD The LOGIN FAILURE PSWD Invalid Login Password condition occurs when you attempt to log in with an invalid password This transient condition does not result in a standing condition 3 3 21 LOGIN FAILURE USERI
309. following steps Caution Step 4 Step 5 Always use the supplied electrostatic discharge wristband when working with a powered ONS 15600 Plug the wristband cable into the ESD jack located on the lower right edge of the shelf assembly a Clean the fiber connectors according to local site practice b Ifno local practice exists use a CLETOP Real Type or equivalent fiber optic cleaner and follow the instructions accompanying the product and or refer to the procedures in the Maintain the Node chapter in the Cisco ONS 15600 Procedure Guide If you continue to receive the LOF alarm see the 1 9 3 Optical Traffic Card Transmit and Receive Levels section on page 1 69 for acceptable standards If the alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 to report a Service Affecting SA problem 2 6 113 LO LASERBIAS Default Severity Minor MN Non Service Affecting NSA Logical Object PPM The Equipment Low Transmit Laser Bias Current alarm indicates that the card laser has reached the minimum laser bias tolerance If the LO LASERBIAS alarm threshold is set at 0 percent the default the laser s usability has ended If the threshold is set at 5 percent to 10 percent the card is still usable for several weeks or months before you need to replace it Clear the LO LASERBIAS Alarm Step 1 A Complete the Repla
310. gnal Conditions do not necessarily require troubleshooting 3 2 1 Condition Characteristics S Conditions include any problem detected on an ONS 15600 shelf They can include standing or transient notifications You can retrieve a snapshot of all currently raised conditions on the network node or card in the CTC Conditions window or by using the RTRV COND commands in TL1 Note Some cleared conditions are found on the History tab For a comprehensive list of conditions refer to the Cisco ONS SONET TLI Command Guide 3 2 2 Condition States The History tab state ST column indicates the disposition of the condition as follows e A raised R event is active Acleared C event is no longer active Atransient T event is automatically raised and cleared in CTC during system changes such as user login log out and loss of connection to node view Transient events do not require user action March 2009 Cisco ONS 15600 Troubleshooting Guide R6 0 H Chapter3 Transients Conditions WE 33 Transient Conditions 3 3 Transient Conditions This section lists in alphabetical order all the transient conditions encountered in Software Release 6 0 The description entity SNMP number and SNMP trap accompany each condition 3 3 1 ADMIN DISABLE The ADMIN DISABLE Disable Inactive User condition occurs when the administrator disables the user or the account is inactive for a specified period This transient c
311. h protection from the working span to the protect It is used to remove traffic from a card that originates or terminates path protection circuits Caution Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 The Manual command does not override normal protective switching mechanisms Log into a node on the network If you are already logged in continue with Step 2 Right click a network span and choose Circuits The Circuits on Span dialog box shows the path protection circuits including circuit names locations and a color code showing which circuits are active on the span Click the Perform UPSR span switching field Choose Manual from the drop down list Click Apply In the Confirm UPSR Switch dialog box click Yes In the Protection Switch Result dialog box click OK In the Circuits on Span dialog box the switch state for all circuits is Manual Unprotected circuits do not switch Initiate a Lock Out of Protect Switch for All Circuits on a Path Protection Span A This procedure prevents all circuits in a path protection working span from switching to the protect span It is used to keep traffic off cards that originate or terminate path protection circuits Caution The Lock Out of Protect command does not override normal protective switching mechanisms Cisco ONS 15600 Troubleshooting Guide R6 0 EE March 2009 Chapter2 Alarm Troubleshooting Step 1 Step 2 Step 3 Step 4 Step 5 Ste
312. h that of the specified control node EID 3239 The overhead termination is invalid Refer to error message text EID 3240 The maximum number of overhead terminations has been Overhead terminations have exceeded the exceeded limit EID 3241 The 0 termination port is in use The specified termination port is in use Select another port EID 3242 1 exists on the selected ports Please create 0 one by one The specified DCC already exists on the selected port You may create a DCC of another type WID 3243 The port you have chosen as an 0 endpoint already supports The same port can not be used by multiple an 1 The port cannot support both DCCs After the 0 is DCCs created verify that no EOC alarms are present and then delete the 1 to complete the downgrade EID 3244 0 exists on the selected ports Please create 1 one by one The specified DCC already exists on the selected port You may create a DCC of another type WID 3245 The port you have chosen as an 1 endpoint already supports The port selected as a DCC endpoint an 0 The port cannot support both DCCs After the 1 is already supports another DCC Refer to created verify that no EOC alarms are present and then delete warning message text the 0 to complete the upgrade EID 3246 Wizard unable to validate data 0 CTC encountered an error EID 3247 Ordering error The absolute value should be 0 The absolute value entered was wrong EID 3248 Wrong para
313. haracters and could not load the profile Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 ETJG Chapter4 Error Messages a Table 4 1 Error Messages continued Error or Warning ID Error or Warning Message Description EID 5034 Unable to load profile File format error CTC detected an error and could not load the profile EID 5035 Unable to load profile File read error CTC could not read the file and cannot load the profile EID 6000 Platform does not support power monitoring thresholds Refer to error message text EID 6001 One of the XC cards has failures or is missing Check whether all the cross connect cards are installed and are working EID 6002 One of the XC cards is locked Unlock the cross connect card EID 6003 Unable to create OSC termination Enter a new ID for the ring and proceed Ring ID already assigned EID 6004 Unable to perform a system reset while a BLSR ring is Remove the BLSR ring from the node and provisioned on the node proceed with the reset procedure EID 6005 Could not assign timing references Refer to error message text Only two DS1 or BITS interfaces can be specified DS1 interfaces cannot be retimed and used as a reference BITS 2 is not supported on this platform EID 6006 Could not assign timing references Refer to error message text NE reference can only be used if timing mode is LINE A BITS reference can only be used if timing mode i
314. he LOP P alarm on page 2 83 If the path protection is configured for revertive switching it reverts to the working path after the fault clears Clear the AUTOSW LOP STSMON Condition Step 1 Complete the Clear the LOP P Alarm procedure on page 2 83 Step2 If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 6 17 AUTOSW PDI Default Severity Not Alarmed NA Non Service Affecting NSA Logical Object STSMON The Automatic path protection Switch Caused by Payload Defect Indication PDI condition indicates that automatic path protection switching occurred because of a PDI P alarm on page 2 97 If the path protection is configured for revertive switching it reverts to the working path after the fault clears Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 EUG Chapter2 Alarm Troubleshooting BE 2618 AUTOSW SDBER Clear the AUTOSW PDI Condition Step 1 Complete the Clear the PDI P Condition procedure on page 2 98 Step2 If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 6 18 AUTOSW SDBER Default Severity Not Alarmed NA Non Service Affecting NSA Logical Object STSMON The Automatic path protection Switch Caused by Signal Degrade Bit Error Rate SDBER condition
315. he HI LASERBIAS alarm threshold is set at 100 percent of the maximum the laser usability has ended If the threshold is set at 90 percent of the maximum the card is still usable for several weeks or months before it needs to be replaced Clear the HI LASERBIAS Alarm Step 1 Complete the Replace an ASAP Carrier Module procedure on page 2 141 Replace an ASAP 4PIO PIM Module procedure on page 2 141 or Replace an ASAP SFP PPM Module procedure on page 2 142 depending upon which part is bad March 2009 Cisco ONS 15600 Troubleshooting Guide R6 0 H Chapter2 Alarm Troubleshooting BE 256 93 HI RXPOWER A Caution Step 2 Removing a facility or card that currently carries traffic on one or more ports can cause a traffic hit To avoid this perform an external switch if a switch has not already occurred Refer to the Cisco ONS 15600 Procedure Guide If the alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 6 93 HI RXPOWER S Default Severity Minor MN Non Service Affecting NSA Logical Object OCN The Equipment High Receive Power alarm is an indicator of the optical signal power that is transmitted to the ASAP card HI RXPOWER occurs when the measured optical power of the received signal exceeds the threshold value which is user provisionable Note For more information about ASAP ca
316. he defective card Return the defective card to Cisco through the RMA process Contact Cisco Technical Support 1 800 553 2447 Complete the Replace an OC 48 Card or OC 192 Card procedure on page 2 138 for the defective card Clear the terminal loopback on the port a Double click the intermediate node ASAP card with the terminal loopback b Click the Maintenance Ethernet Loopback Port tab c Select None from the Loopback Type column for the port being tested d Select the appropriate state IS OOS DSBLD OOS MT in the Admin State column for the port being tested e Click Apply f Click Yes in the confirmation dialog box Clear the terminal loopback circuit a Click the Circuits tab b Choose the loopback circuit being tested c Click Delete d Click Yes in the Delete Circuits dialog box Do not check any check boxes Complete the 1 3 5 Perform a Facility Line Loopback on a Destination Node Ethernet Port procedure on page 1 37 1 3 5 Perform a Facility Line Loopback on a Destination Node Ethernet Port You perform a facility loopback test for ASAP card Ethernet port at the destination port to determine whether this local port is the source of circuit trouble The example in Figure 1 14 shows a facility loopback being performed on an Ethernet port March 2009 Cisco ONS 15600 Troubleshooting Guide R6 0 H Chapter1 General Troubleshooting B 135 Performa Facility Line Loopback on a Des
317. he possibility of a degrading transmitter on the far end optical OC N card d Ifthe power level still falls below the specified range with the replacement fibers and replacement card check for one of these three factors that attenuate the power level and affect link loss LL Excessive fiber distance single mode fiber attenuates at approximately 0 5 dB km Excessive number or fiber connectors connectors take approximately 0 5 dB each e Excessive number of fiber splices splices take approximately 0 5 dB each S Note These are typical attenuation values Refer to the specific product documentation for the actual values or use an optical time domain reflectometer OTDR to establish precise link loss and budget requirements If no power level shows on the fiber the fiber is bad or the transmitter on the OC N port failed a Check that the Transmit Tx and Receive Rx fibers are not reversed LOS and EOC alarms normally accompany reversed Tx and Rx fibers Fixing reversed Tx and Rx fibers clears the alarms and restores the signal b Clean or replace the OGI fiber fan out cables If possible do this for both the OC N port you are working on and the far end OC N port Refer to the Cisco ONS 15600 Procedure Guide for fiber cleaning procedures c Retest the fiber power level d Ifthe replacement fiber still shows no power replace the optical OC N card Tip To prevent overloading the receiver use an attenu
318. he power distribution unit PDU is indicated and it could need to be replaced Complete the procedure located in the Maintain the Node chapter in the Cisco ONS 15600 Procedure Guide If the alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 Cisco ONS 15600 Troubleshooting Guide R6 0 EXC March 2009 Chapter2 Alarm Troubleshooting Step 11 Step 12 Step 13 2 6 149 PWR FAIL B Ml If the alarm clears and it was reported by a traffic OC N card traffic reverts to the working port if an automatic switch occurred If traffic was manually switched to a 1 1 protect port revert traffic by completing the Clear a 1 1 Protection Port Force or Manual Switch Command procedure on page 2 127 If traffic was manually switched in a path protection revert traffic to the original path by completing the Clear a Path Protection Span External Switching Command procedure on page 2 131 If the alarm was reported by a SSXC card and an automatic switch to the alternate copy SSXC card occurred traffic is automatically restored to the preferred copy If the reporting card was reported by a TSC card and you want to make the standby card active complete the Soft Reset a Card Using CTC procedure on page 2 134 2 6 149 PWR FAIL B Default Severity Minor MN Non Service Affecting NSA Logical Objects CAP EQPT The Equipmen
319. he sending device If the signal does not return or returns with errors the test confirms that the problem is present in the tested link By setting up loopbacks on various parts of the node and excluding other parts you can logically isolate the source of the problem For more information about loopbacks see the Troubleshooting Optical Circuits with Loopbacks procedure in Chapter 1 Three types of loopbacks are available Cross Connect Facility and Payload Cross connect loopbacks troubleshoot OC 48 signals on SSXC cards Facility loopbacks troubleshoot OC 48 ports only and are generally performed locally or at the near end Payload loopbacks troubleshoot OC 192 ports only and are generally performed locally or at the near end Clear the LBKCRS Condition Step 1 Step 2 Step 3 Step 4 Step 5 To remove the loopback cross connect condition double click the traffic OC N card in node view Click the Provisioning gt STS tabs In the XC Loopback column deselect the check box for the port Click Apply If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 6 120 LPBKFACILITY GIGE Default Severity Not Alarmed NA Non Service Affecting NSA Logical Object GIGE A Loopback Facility condition for a Gigabit Ethernet GE port occurs when a software facility line loopback is active for an ASAP card client 4PIO PIM pr
320. hen working with a powered ONS 15600 Plug the wristband cable into the ESD jack located on the lower right edge of the shelf assembly If the alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 in order to report a Service Affecting SA problem 2 6 144 PRC DUPID Default Severity Major MJ Service Affecting SA Logical Object OCN The Procedural Error Duplicate Node ID alarm indicates that two identical node IDs exist in the same BLSR The ONS 15600 requires each node in the BLSR to have a unique node ID Clear the PRC DUPID Alarm Step 1 Step 2 Step 3 Step 4 Log into a node on the ring Find the node ID by completing the Identify a BLSR Ring ID or Node ID Number procedure on page 2 125 Repeat Step 2 for all the nodes on the ring If two nodes have an identical node ID number complete the Change a BLSR Node ID Number procedure on page 2 126 so that each node ID is unique March 2009 Cisco ONS 15600 Troubleshooting Guide R6 0 H Chapter2 Alarm Troubleshooting BI 256145 PROV MISMATCH Stepb Ifthe alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 6 145 PROV MISMATCH Default Severity Minor MN Non Service Affecting NSA Logical Object PPM The Provisioning Mismatch for an SFP ala
321. her you are experiencing trouble on a single SFP PPM on all PPMs within a 4PIO PIM or on all 4PIO used in that ASAP card If there is only partial failure you may be able to replace this part rather than the entire card If the errors are being observed on one port but not all ports of the ASAP you may only need to replace that SFP PPM Remove the errored SFP PPM and replace it with a known good SFP PPM by completing the procedures for this in the Install Cards and Fiber Optic Cable chapter of the Cisco ONS 15600 Procedure Guide If all SFPs PPMs on a particular 4PIO PIM are experiencing problems the 4PIO PIM is indicated Remove this 4PIO PIM and replace it with a known good one using the procedures for this in the Install Cards and Fiber Optic Cable chapter of the Cisco ONS 15600 Procedure Guide If the trouble still is not located complete the Replace an OC 48 Card or OC 192 Card procedure on page 2 138 for the suspected bad ASAP card and replace it with a known good one Caution Step 5 Step 6 Step 7 Step 8 Removing a card that currently carries traffic on one or more ports can cause a traffic hit To avoid this perform an external switch if a switch has not already occurred See the procedures in the 2 8 2 Protection Switching Lock Initiation and Clearing section on page 2 126 For more information refer to the Maintain the Node chapter of the Cisco ONS 15600 Procedure Guide
322. hoose Set West Protection Operation Step6 In the Set West Protection Operation dialog box choose Force Span from the drop down list Step7 Click OK Step8 Click Yes in the two Confirm BLSR Operation dialog boxes that appear Initiate a Manual Span Switch on a BLSR Step1 X From the View menu choose Go to Network View Step2 Click the Provisioning BLSR tabs Step3 Choose the BLSR and click Edit Step4 Right click the BLSR node channel port and choose Set West Protection Operation if you chose a west channel or Set East Protection Operation if you chose an east channel Stepb In the Set West Protection Operation dialog box or the Set East Protection Operation dialog box choose Manual Span from the drop down list Step6 Click OK Step7 Click Yes in the two Confirm BLSR Operation dialog boxes Initiate a Manual Ring Switch on a BLSR Step1 From the View menu choose Go to Network View Step2 Click the Provisioning gt BLSR tabs Step3 Choose the BLSR and click Edit Step4 Right click the BLSR node channel port and choose Set West Protection Operation Cisco ONS 15600 Troubleshooting Guide R6 0 P2132 March 2009 Chapter2 Alarm Troubleshooting Step 5 Step 6 Step 7 2 82 Protection Switching Lock Initiation and Clearing MI In the Set West Protection Operation dialog box or the Set East Protection Operation dialog box choose Manual Ring from the drop down list Click OK Click Yes in the tw
323. hsupport for more information or call Cisco TAC 1 800 553 2447 When the alarm clears if an automatic switch to the alternate copy SSXC card occurred traffic is restored to the preferred copy If the reporting card is a traffic card traffic reverts to the working port if an automatic switch occurred If traffic was manually switched in a 1 1 protection group revert traffic to the original port by completing the Clear a 1 1 Protection Port Force or Manual Switch Command procedure on page 2 127 If traffic was manually switched in a path protection revert traffic to the original path by completing the Clear a Path Protection Span External Switching Command procedure on page 2 131 2 6 27 CIDMISMATCH B Default Severity Minor MN Non Service Affecting NSA Logical Object EQPT A Connection ID Mismatch on SSXC B Slot 8 alarm occurs when at least one internal connection ID mismatch is present at the STS 1 level on the OC 48 or OC 192 card outbound data path The alarm occurs when the head end of the connection between traffic OC N cards is removed Clear the CIDMISMATCH B Alarm Step 1 Step 2 Complete the Clear the CIDMISMATCH A Alarm procedure on page 2 30 If the alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 6 28 CLKFAIL Default Severity Major MJ Non Service Affecting NSA Logical Object EQPT
324. ht require procedures to restore software data or restoring the node to the default setup 1 6 PC Connectivity Troubleshooting page 1 46 Provides troubleshooting procedures for PC and network connectivity to the ONS 15600 1 7 CTC Operation Troubleshooting page 1 52 Provides troubleshooting procedures for CTC log in or operation problems 1 8 Circuits and Timing page 1 62 Provides troubleshooting procedures for circuit creation error reporting and timing reference errors and alarms 1 9 Fiber and Cabling page 1 65 Provides troubleshooting procedures for fiber and cabling connectivity errors 1 10 Power Supply Problems page 1 70 Provides troubleshooting information for common power supply issues March 2009 Cisco ONS 15600 Troubleshooting Guide R6 0 H Chapter1 General Troubleshooting Bl 131 Network Troubleshooting Tests 1 1 Network Troubleshooting Tests Use loopbacks to test newly created circuits before running live traffic or to logically locate the source of a network failure All ONS 15600 optical OC N cards allow loopbacks A Caution On optical cards a loopback can only be applied to a port that is out of service 1 1 1 Facility Loopbacks The following sections give general information about facility loopback operations and specific information about ONS 15600 card loopback activity 1 1 1 1 General Behavior A facility loopback tests the line interface unit LIU of an ASAP c
325. ial gae ci ggg ga A glyat Ayu lial Cle ae Nos ale gle S9 dL STE lea giai Sale je Mae aa G UN am PU GLA lados Jila Aami GLa dadacd Laden US 51 asas Glut CaL yl olus Laer g Upozorenje VAZNE SIGURNOSNE NAPOMENE Ovaj simbol upozorenja predstavlja opasnost Nalazite se u situaciji koja moze prouzro iti tjelesne ozljede Prije rada s bilo kojim ure ajem morate razumjeti opasnosti vezane uz elektri ne sklopove te biti upoznati sa standardnim na inima izbjegavanja nesre a U prevedenim sigurnosnim upozorenjima prilo enima uz ure aj mo ete prema broju koji se nalazi uz pojedino upozorenje prona i i njegov prijevod SA UVAJTE OVE UPUTE Upozorn n D LE IT BEZPE NOSTN POKYNY Tento upozor uj c symbol ozna uje nebezpe Jste v situaci kter by mohla zp sobit nebezpe razu P ed prac na jak mkoliv vybaven si uv domte nebezpe souvisej c s elektrick mi obvody a seznamte se se standardn mi opat en mi pro p edch zen raz m Podle sla na konci ka d ho upozorn n vyhledejte jeho p eklad v p elo en ch bezpe nostn ch upozorn n ch kter jsou p ilo ena k za zen USCHOVEJTE TYTO POKYNY Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 rH About this Guide Bl Document Conventions Npoedotroinon ZHMANTIKE2 OAHME2 AZOAAEIA2 AUTO ro TIPOEISOTTOINTIKO OUUBOAO onpga vei kK vo uvo Bp okeore oe KATGOTAON Trou urrope va TIPOKGAEOE TOAUUATION
326. ice Affecting SA Logical Object POS The GFP User Payload Mismatch alarm is raised when the ASAP card is provisioned with different values such as the near end port media type not matching the remote port media type Clear the GFP UP MISMATCH Alarm Step 1 Double click the alarmed card to display the card view Step2 Click the Provisioning gt Ethernet gt POS Ports tabs Step3 Verify that the ENCAP CRC and Framing Type columns contain the same value If they do not change the incorrect one depending on your network s requirements Step4 Click Apply Stepb Ifthe GFP UP MISMATCH alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 to report a Service Affecting SA problem 2 6 91 HELLO Default Severity Minor MN Non Service Affecting NSA Logical Object OCN Cisco ONS 15600 Troubleshooting Guide R6 0 EF March 2009 Chapter2 Alarm Troubleshooting 2 6 92 HI LASERBIAS W The Open Shortest Path First OSPF Hello Fail alarm occurs when SONET DCC termination OSPF area IDs are mismatched between two DCC terminations for a span On a span between two ONS 15600s this alarm occurs at both nodes containing the mismatched DCC area IDs On a span between an ONS 15600 and an ONS 15454 this alarm is raised only on the ONS 15600 node Mismatched OSPF area IDs can cause CTC to lose management across the link Clear the HE
327. ile a particular extension It is readable in any application that supports text files such as WordPad Microsoft Word imported etc Click Save The Get Diagnostics status window shows a progress bar indicating the percentage of the file being saved then shows Get Diagnostics Complete Click OK March 2009 Cisco ONS 15600 Troubleshooting Guide R6 0 H Chapter1 General Troubleshooting BE 15 Restoring the Database to a Previous or Original Configuration 1 5 Restoring the Database to a Previous or Original Configuration This section contains troubleshooting for node operation errors that might require restoring software data or restoring the node to the default setup 1 5 1 Node is Functioning Improperly or Has Incorrect Data Symptom One or more nodes are not functioning properly or have incorrect data Table 1 1 describes the potential cause of the symptom and the solution Table 1 1 Node is Functioning Improperly or Has Incorrect Data Possible Problem Solution The node has an Complete the procedures in the Maintain the Node chapter of the incorrect or corrupted Cisco ONS 15600 Procedure Guide database 1 6 PC Connectivity Troubleshooting This section contains information about system minimum requirements supported platforms browsers and JREs for R6 0 and troubleshooting procedures for PC and network connectivity to the ONS 15600 1 6 1 PC System Minimum Requirements Work
328. ility Forced to Switch to Protection Span condition occurs when a far end span on a four fiber BLSR is forced from working to protect using the Force Span command This condition is only visible on the network view Conditions tab The port where the Force Switch occurred is indicated by an F on the network view detailed circuit map This condition is accompanied by WKSWPR Clear the FE FRCDWKSWPR SPAN Condition Step1 To troubleshoot an FE condition determine which node and card link directly to the card reporting the FE alarm Step2 Log into the node that links directly to the card reporting the FE condition Step3 Clear the main alarm Step4 Ifthe FE FRCDWKSWPR SPAN condition does not clear complete the Clear a BLSR External Switching Command procedure on page 2 134 Stepb Ifthe condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 Cisco ONS 15600 Troubleshooting Guide R6 0 EN March 2009 Chapter2 Alarm Troubleshooting 26 71 FE LOCKOUTOFPR ALL MI 2 6 71 FE LOCKOUTOFPR ALL This condition is not used in this platform in this release It is reserved for future development 2 6 72 FE LOCKOUTOFPR SPAN Default Severity Not Alarmed NA Non Service Affecting NSA Logical Object OCN The Far End Lock Out of Protection Span condition occurs when a BSLR span is locked out of the protection system from a far e
329. in other countries All other trademarks mentioned in this document or website are the property of their respective owners The use of the word partner does not imply a partnership relationship between Cisco and any other company 0903R Cisco ONS 15600 Troubleshooting Guide Release 6 0 Copyright 2002 2009 Cisco Systems Inc All rights reserved About this Guide 25 Revision History 1 25 Document Objectives 1 26 Audience 1 26 Document Organization 1 26 Related Documentation 1 26 Document Conventions 1 27 cHAPTER 1 General Troubleshooting 1 1 1 1 Network Troubleshooting Tests 1 2 1 1 1 Facility Loopbacks 1 2 1 1 1 1 General Behavior 1 2 1 1 1 2 Card Behavior 1 2 1 1 2 Payload Loopbacks 1 3 1 1 3 Terminal Loopbacks 1 3 1 1 3 1 General Behavior 1 3 1 1 3 2 Card Behavior 1 4 1 1 4 Cross Connect XC Loopbacks 1 5 1 2 Troubleshooting Optical Circuit Paths With Loopbacks 1 6 1 2 1 Perform a Facility Line Loopback or Payload Loopback on a Source Node Optical Port 1 6 Create the Facility Line Loopback or Payload Loopback on the Source Optical Port 1 7 Test and Clear the Facility Line Loopback or Payload Loopback Circuit 1 8 Test the Optical Card 1 8 1 2 2 Perform a Terminal Inward Loopback on a Source Node Optical Port 1 9 Create the Terminal Inward Loopback on a Source Node Optical Port 1 10 Test and Clear the Terminal Loopback Circuit 1 11 Test the ASAP Card 1 11 1 2
330. indicates that a signal degrade SD caused automatic path protection switching to occur If the path protection is configured for revertive switching it reverts to the working path when the SD is resolved Clear the AUTOSW SDBER Condition Step 1 Complete the Clear the SD L Condition procedure on page 2 107 It is also used for this condition Step2 If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 6 19 AUTOSW SFBER Default Severity Not Alarmed NA Non Service Affecting NSA Logical Object STSMON The Automatic USPR Switch Caused by Signal Fail Bit Error Rate SFBER condition indicates that a SF L condition on page 2 108 caused automatic path protection switching to occur If the path protection is configured for revertive switching it reverts to the working path when the SF is resolved Clear the AUTOSW SFBER Condition Step 1 Complete the Clear the SD L Condition procedure on page 2 107 It is also used for a signal fail condition Step2 If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 Cisco ONS 15600 Troubleshooting Guide R6 0 a March 2009 Chapter2 Alarm Troubleshooting 2 6 20 AUTOSW UNEQ STSMON MI 2 6 20 AUTOSW UNEO STSMON Default Severity Not Alarmed NA
331. ing A Invisible laser radiation could be emitted from the end of the unterminated fiber cable or connector Do not stare into the beam directly with optical instruments Viewing the laser output with certain optical instruments for example eye loupes magnifiers and microscopes within a distance of 100 mm could pose an eye hazard Statement 1056 Warning Step 10 Use of controls adjustments or performing procedures other than those specified may result in hazardous radiation exposure Statement 1057 If the alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 to report a Service Affecting SA problem Clear the E W MISMATCH Alarm in CTC Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Step 9 Log into the misconnected node A misconnected node has both ring fibers connecting it to its neighbor nodes misconnected Click the Maintenance BLSR tabs From the row of information for the fiber span complete the Identify a BLSR Ring ID or Node ID Number procedure on page 2 125 to identify the node ID ring name and the slot and port in the East Line column and West Line column Record the above information Click View Go to Network View Delete and recreate the BLSR by completing the following steps a Click the Provisioning BLSR tabs b Click the row from Step 3 to select it and click Del
332. ing NSA Logical Objects BITS NE SREF OCN The SSM Quality Level Changed to Transit Node Clock Traceable TNC condition occurs when the synchronization message quality level changes to TNC 2 6 181 SWTOPRI Default Severity Not Alarmed NA Non Service Affecting NSA Logical Objects EXT SREF NE SREF The Synchronization Switched to Primary Reference condition occurs when the ONS 15600 switches to the primary timing source reference 1 The ONS 15600 uses three ranked timing references The timing references are typically two BITS level or line level sources and an internal reference Cisco ONS 15600 Troubleshooting Guide R6 0 cu March 2009 Chapter2 Alarm Troubleshooting 2 182 SWTOSEC W 2 6 182 SWTOSEC Default Severity Not Alarmed NA Non Service Affecting NSA Logical Objects EXT SREF NE SREF The Synchronization Switched to Second Reference condition occurs when the ONS 15600 has switched to a second timing source reference 2 To clear the SWTOSEC condition complete the Clear the SYNCPRI Alarm procedure on page 2 117 2 6 183 SWTOTHIRD Default Severity Not Alarmed NA Non Service Affecting NSA Logical Objects EXT SREF NE SREF The Synchronization Switched to Third Reference condition occurs when the ONS 15600 has switched to a third timing source reference 3 To clear the SWTOTHIRD condition complete the Clear the SYNCPRI Alarm procedure on page 2 117 2 6 184 SW VER Default Se
333. ing This condition is visible on the network view Alarms Conditions and History tabs and is accompanied by WKSWPR The port where the MANUAL RING command originated is marked with an M on the network view detailed circuit map Clear the MANUAL REO RING Condition Step 1 Complete the Clear a BLSR External Switching Command procedure on page 2 134 Step2 If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 6 132 MANUAL REQ SPAN Default Severity Not Alarmed NA Non Service Affecting NSA Logical Object OCN The Manual Switch Request on Ring condition occurs on BLSRs when a user initiates a Manual Span command to move BLSR traffic from a working span to a protect span This condition appears on the network view Alarms Conditions and History tabs The port where the MANUAL SPAN command was applied is marked with an M on the network view detailed circuit map Clear the MANUAL REO SPAN Condition Step 1 Complete the Clear a BLSR External Switching Command procedure on page 2 134 Step2 If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 Cisco ONS 15600 Troubleshooting Guide R6 0 292 ff March 2009 Chapter2 Alarm Troubleshooting 2 6 133 MATECLK W 2 6 133 MATECLK Default Severity Minor
334. ing equipment psegsssscu paesa AIS OE 3 an gt External signals from oos DN Internal signals to and from and to other equipment a other equipment in the NE E O lt T amp 124542 Note If a terminal or facility loopback exists on a port you cannot create an XC loopback on it March 2009 Cisco ONS 15600 Troubleshooting Guide R6 0 H Chapter1 General Troubleshooting B 12 Troubleshooting Optical Circuit Paths With Loopbacks amp Note When testing OC 192 signals with jitter analyzers be sure to verify with the manufacturer that you are using the most current test equipment Some test equipment has demonstrated false high jitter readings caused by accumulated jitter dependencies within the test equipment 1 2 Troubleshooting Optical Circuit Paths With Loopbacks Facility loopbacks or payload loopbacks terminal loopbacks and cross connect XC loopback circuits are often used together to test the circuit path through the network or to logically isolate a fault Performing a loopback test at each point along the circuit path systematically isolates possible points of failure The procedures in this section apply to OC 48 OC 192 and ASAP optical ports For instructions on ASAP Ethernet ports go to the 1 3 Troubleshooting an Ethernet Circuit Path With Loopbacks section on page 1 25 The example in this section te
335. ing node clears the RFI P alarm in the reporting node RFI P occurs in the node that terminates a path The path layer is the segment between the originating equipment and the terminating equipment This segment might encompass several consecutive line segments An RFI P error message on the ONS 15600 indicates that the node reporting the RFI P is the terminating node on that path segment Clear the RFI P Condition Step 1 Verify that the ports are enabled and in service on the reporting ONS 15600 In the card level view traffic port state 1s indicated by the color of the port e Gray Out of service OOS Cisco ONS 15600 Troubleshooting Guide R6 0 EXC March 2009 Chapter2 Alarm Troubleshooting Step 2 Step 3 Step 4 Step 5 2 6 0155 RING MISMATCH W e Green In service IS e Red Critical CR alarm e Yellow Minor MN alarm e Orange Major MJ alarm If a port is OOS click the Provisioning Line tabs and choose In Service from the drop down list for that port Click Apply To find the path and node failure verify the integrity of the SONET circuit path at each of the intermediate SONET nodes checking for inconsistencies in path size or protection configuration Identify and resolve alarms in the reporting node The UNEQ P alarm on page 2 119 frequently also needs to be resolved Complete the Clear the UNEQ P Alarm procedure on page 2 120 If the condition does not clear log in
336. interface used for the card is wrong EID 3378 Duplicate origination patchcord identifier The provisionable patchcord identifier to the patchcord you are attempting to provision is already in use by another patchcord on the origination node EID 3379 Duplicate termination patchcord identifier The provisionable patchcord identifier to the patchcord you are attempting to provision is already in use by another patchcord on the remote node EID 3380 Unable to locate host Refer to error message text EID 3381 Maximum Frame size must be between 0 and 1 and may be The frame size must be in the specified increased in increments of 2 range This can incremented by the specified value EID 3382 Number of credits must be between 0 and 1 The number of credits must be between the specified values EID 3383 GFP Buffers Available must be between 0 and 1 and may The GFP buffers must be in the specified be increased in increments of 2 range This can incremented by the specified value WID 3384 You are about to force the use of Secure Mode for this chassis Refer to warning message text You will not be able to undo this operation OK to continue EID 3385 0 Delete circuits then try again Refer to error message text EID 3386 Unable to provision transponder mode The specified transponder mode canot be 0 provisioned EID 3387 You must change port 0 to an out of service state before All the card ports should be changed to changing card p
337. iod must be greater than or equal to 10 Refer to error message text EID 3067 Rising Threshold Invalid Entry valid range is from 1 to 0 This is an invalid rising threshold entry The valid range is from 1 to the specified value EID 3068 Falling Threshold Invalid Entry valid range is from 1 to 0 This is an invalid falling threshold entry The valid range is from 1 to the specified value EID 3069 Rising threshold must be greater than or equal to falling Refer to error message text threshold EID 3070 Error in data for ports 0 Exactly one VLAN must be marked CTC encountered data error for the untagged for each port These changes will not be applied specified ports Only one VLAN should be marked untagged for each port Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 EXUM Chapter4 Error Messages a Table 4 1 Error Messages continued Error or Warning ID Error or Warning Message Description EID 3071 Get Learned Address Unable to retrieve the learned MAC address from the NE EID 3072 Clear Learned Address Failure attempting to clear the learned MAC address from a specific card or Ether group EID 3073 Clear Selected Rows Failure attempting to clear the learned MAC address from a specific card or Ether group EID 3074 Clear By 0 Error encountered trying to clear the learned MAC address from either a VLAN or a port EID 3075 At least
338. ion EID 2224 This link may not be included as it terminates on the source Refer to error message text EID 2225 No valid signal while trying to complete the roll 0 Roll can be completed only when a valid signal is detected If not the roll completion may result in an error EID 2226 Circuit roll failure Refer to error message text 0 EID 2320 This VCAT circuit does not support deletion of its member You can not delete a circuit that is a member circuits of VCAT circuit EID 2321 Error deleting member circuits Refer to error message text 0 WID 2322 Not all cross connects from selected circuits could be merged Refer to warning message text into the current circuit They may appear as partial circuits EID 2323 Circuit roll failure A monitor circuit does not support Bridge Bridge and roll is not supported on a monitor circuit and Roll EID 2324 Circuit upgrade error Refer to error message text 0 EID 2325 You have failed 0 times to unlock this session CTC will exit The maximum amount of attempts to after you click OK or close this dialog box unlock this session has been reached WID 2326 Currently CTC does not support bridge and roll on circuits that Refer to warning message text are entirely created by TL1 To continue with bridge and roll in CTC selected circuits must be upgraded OK to upgrade selected circuits and continue bridge and roll operation WID 2327 Currently CTC does not support bridge and roll
339. ional Switching check box is checked Click OK in the Edit Protection Group dialog box Log into the far end node and verify that the OC N 1 1 protection group is provisioned Verify that the Bidirectional Switching check box matches the checked or unchecked condition of the box recorded in Step 1 If not change it to match Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 Chapter2 Alarm Troubleshooting 2 6 12 AUD LOG LOSS W Step5 Click Apply Step6 Ifthe alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 6 12 AUD LOG LOSS Default Severity Not Alarmed NA Non Service Affecting NSA Logical Object NE The Audit Trail Log Loss condition occurs when the log is 100 percent full and that the oldest entries are being replaced as new entries are generated The log capacity is 640 entries The log must be off loaded using the following procedure to make room for more entries Clear the AUD LOG LOSS Condition Step 1 In node view click the Maintenance Audit tabs Step2 Click Retrieve Step3 Click Archive Step4 In the Archive Audit Trail dialog box navigate to the directory local or network where you want to save the file Stepb Enter a name in the File Name field You do not have to assign an extension to the file It is readable in any application that supports text files such as WordPad Mi
340. irectional path switched ring configuration Rather these terms as well as Path Protected Mesh Network and PPMN refer generally to Cisco s path protection feature which may be used in any topological network configuration Cisco does not recommend using its path protection feature in any particular topological network configuration Revision History Date Notes March 2007 Revision History Table added for the first time April 2007 Updated About this Guide chapter March 2009 Updated input and output voltage information in Power Supply Problems section of Chapter 1 General Troubleshooting This section provides the following information Document Objectives e Audience Document Organization Related Documentation Document Conventions e Obtaining Optical Networking Information e Obtaining Documentation and Submitting a Service Request Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 EH About this Guide Bl Document Objectives Document Objectives The Cisco ONS 15600 Troubleshooting Guide provides troubleshooting procedures for SONET alarms and error messages and provides symptoms and solutions for general troubleshooting problems such as CTC and hardware errors This guide also contains hardware replacement procedures Usethe guide in conjunction with the appropriate publications listed in the Related Documentation section Audience To use this guide you should be familiar with
341. is implemented in the etherHistoryHighCapacityTable which is an extension of the etherHistoryTable The etherHistoryHighCapacityTable adds four columns for 64 bit performance monitoring data These two tables have a one to one relationship Adding or deleting a row in one table will effect the same change in the other 6 8 5 7 Alarm RMON Group The Alarm group consists of the alarmTable which periodically compares sampled values with configured thresholds and raises an event if a threshold is crossed This group requires the implementation of the event group which follows this section Cisco ONS 15600 Troubleshooting Guide R6 0 ES March 2009 Chapter6 SNMP 6 8 5 History Control RMON Group Ml 6 8 5 8 Alarm Table The NMS uses the alarmTable to determine and provision network performance alarmable thresholds 6 8 5 9 Get Requests and GetNext Requests These PDUs are not restricted 6 8 5 10 Row Deletion in alarmTable To delete a row from the table the SetRequest PDU should contain an alarmStatus value of 4 invalid A deleted row can be recreated Entries in this table are preserved if the SNMP agent is restarted 6 8 5 11 Event RMON Group The Event group controls event generation and notification It consists of two tables the eventTable which is a read only list of events to be generated and the logTable which is a writable set of data describing a logged event The ONS 15600 implements the logTable as specified
342. is not relevant to the alarm the slot number is Zero 6 cerentGenericAlarmPort The port of the object that raised the alarm If a Number port is not relevant to the alarm the port number is Zero 7 cerentGenericAlarmLine The object line that raised the alarm If a line is Number not relevant to the alarm the line number is Zero 8 cerentGenericAlarmObject The TL 1 style user visible name that uniquely Name identifies an object in the system 9 cerentGenericThreshold This object indicates the type of metric being MonitorType monitored 10 cerentGenericThreshold Indicates whether the event occurred at the near Location or far end 11 cerentGenericThreshold Indicates the sampling interval period Period 12 cerentGenericThresholdSet The value of this object is the threshold Value provisioned by the NMS 13 cerentGenericThreshold CurrentValue 14 cerentGenericThreshold DetectType 15 snmpTrapAddress The address of the SNMP trap H Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 l Chapter amp SNMP 6 8 Proxy Over Firewalls W Table 6 5 15600 SNMPv2 Trap Variable Bindings continued Variable Binding Group Associated Trap Name s Number SNMPv2 Variable Bindings Description F All other traps from 1 cerentGenericNodeTime The time that an event occurred CERENT 600 MIB not 2 cerentGenericAlarmState The alarm severity and service affecting statu
343. istics or autonomous messages across firewalls by using an SMP proxy element installed on a firewall The application level proxy transports SNMP protocol data units PDU between the NMS and NEs allowing requests and responses between the NMS and NEs and forwarding NE autonomous messages to the NMS The proxy agent requires little provisioning at the NOC and no additional provisioning at the NEs The firewall proxy is intended for use in a gateway network element end network element GNE ENE topology with many NEs through a single NE gateway Up to 64 SNMP requests such as get getnext or getbulk are supported at any time behind single or multiple firewalls The proxy interoperates with common NMS such as HP OpenView March 2009 Cisco ONS 15600 Troubleshooting Guide R6 0 H Chapter6 SNMP HZ 6 8 1 Remote Monitoring For security reasons the SNMP proxy feature must be enabled at all receiving and transmitting NEs to function For instructions to do this refer to the Cisco ONS 15600 Procedure Guide 6 8 1 Remote Monitoring The ONS 15600 incorporates RMON to allow network operators to monitor Ethernet facility performance and events Release 6 0 provides remote data communications channel DCC monitoring using 64 bit RMON over the DCC to gather historical and statistical Ethernet data In general ONS 15600 system RMON is based on the IETF standard MIB RFC 2819 and includes the following five groups from the standard MIB
344. it before testing the next segment of the network circuit path a Click the Circuits tab b Choose the loopback circuit being tested c Click Delete d Click Yes in the Delete Circuits dialog box Do not check any check boxes Complete the 1 2 3 Perform an XC Loopback on the Source Optical Port procedure on page 1 12 1 2 3 Perform an XC Loopback on the Source Optical Port amp Note amp This procedure is performed from an OC N card or ASAP card optical port to test the cross connect circuit connection Note amp You can perform an XC loopback on either the circuit source working or the protect port of a 1 1 protection group Note XC loopbacks do not require on site personnel The XC loopback test is available for OC 48 OC 192 and ASAP cards and occurs on an optical circuit transiting the SSXC card in a network circuit Completing a successful XC loopback from an optical port through the SSXC card eliminates the SSXC card as the source of trouble for a faulty circuit Figure 1 8 shows an example of an XC loopback path on a source OC N port Cisco ONS 15600 Troubleshooting Guide R6 0 EE March 2009 Chapter 1 General Troubleshooting 1 2 3 Perform an XC Loopback on the Source Optical Port Ml Figure 1 8 XC Loopback on a Source OC N Port TT OC Nx XC OC Ny Complete the Create the XC Loopback on the Source Node Optical Port procedure on page 1 13
345. it creation request either beacuse there are no physical links or the bandwidth of the available links are already reserved EID 2193 Cannot find a valid route for the circuit drop creation request Refer to error message text EID 2194 Cannot find a valid route for the roll creation request Refer to error message text EID 2195 The circuit VLAN list cannot be mapped to one spanning tree Refer to error message text You can view the VLAN Spanning Tree table or reassign VLANs EID 2196 Unable to relaunch the CTC 0 There is an error relaunching CTC EID 2197 CORBA failure Unable to proceed There was a CORBA failure and the task cannot proceed Verify the Java version EID 2198 Unable to switch to the 0 view CTC is unable to switch to the specified view EID 2199 Login failed on 0 1 The login failed on the specified tasks EID 2200 CTC has detected a jar file deletion The jar file was used to Refer to error message text manage one or more nodes This CTC session will not be able to manage those nodes and they will appear gray on the network map It is recommended that you exit this CTC session and start a new one H Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 l Chapter4 Error Messages Table 4 1 Error Messages continued Error or Warning ID Error or Warning Message Description EID 2202 Intra node circuit
346. it does not carry live traffic If the card is paired in a protection scheme delete the protection group by completing the following steps a Click View Go to Previous View to return to node view b If you are already in node view click the Provisioning Protection tabs c Click the protection group of the reporting card d Click Delete If the card is provisioned for DCC delete the DCC provisioning by completing the following steps a Click the node view Provisioning Comm Channels SDCC tabs b Click the slots and ports listed in DCC terminations c Click Delete and click Yes in the dialog box that appears If the card is used as a timing reference change the timing reference by completing the following steps a Click the Provisioning Timing General tabs b Under NE Reference click the drop down arrow for Ref 1 c Change Ref 1 from the listed OC N card to Internal Clock d Click Apply March 2009 Cisco ONS 15600 Troubleshooting Guide R6 0 H Chapter2 Alarm Troubleshooting WI 2 6 98 IMPROPRMVL EOPT for the SSXC or TSC Card Step8 Ifthe alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 in order to report a Service Affecting SA problem 2 6 98 IMPROPRMVL EOPT for the SSXC or TSC Card Default Severity Critical CR Service Affecting SA Logical Object EQPT The Improper R
347. itiate a Card or Port Lock On Command 2 128 itiate a Card or Port Lock Out Command 2 128 ear a Card or Port Lock On or Lock Out Command 2 129 itiate a 1 1 Card Switch Command 2 129 itiate a Force Switch for All Circuits on a Path Protection Span 2 129 itiate a Manual Switch for All Circuits on a Path Protection Span 2 130 Initiate a Lock Out of Protect Switch for All Circuits on a Path Protection Span 2 130 Clear a Path Protection Span External Switching Command 2 131 Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 EN BB Contents t t t t t t Initi itiate a Force Ring Switch on a BLSR 2 131 itiate a Force Span Switch on a Four Fiber BLSR 2 132 itiate a Manual Span Switch on a BLSR 2 132 itiate a Manual Ring Switch on a BLSR 2 132 itiate a Lock Out on a BLSR Protect Span 2 133 itiate an Exercise Ring Switch on a BLSR 2 133 ate an Exercise Ring Switch on a Four Fiber BLSR 2 133 Clear a BLSR External Switching Command 2 134 2 8 3 CTC Card Resetting and Switching 2 134 Soft Reset a Card Using CTC 2 134 Hard Reset a Card Using CTC 2 135 Req uest a Cross Connect Card Preferred Copy Switch 2 136 2 8 4 Physical Card Reseating Resetting and Replacement 2 136 Reset a Card with a Card Pull Reseat 2 136 Rep Rep Rep Rep Rep Rep ace an SSXC Card 2 137 ace an 0C 48 Card or 0C 192 Card 2 138 acea TSC Card 2 140
348. ition Step3 Complete the Clear a BLSR External Switching Command procedure on page 2 134 Step4 If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 EZB Chapter2 Alarm Troubleshooting WI 2 6 74 FE MANWKSWPR SPAN 2 6 74 FE MANWKSWPR SPAN Default Severity Not Alarmed NA Non Service Affecting NSA Logical Object OCN The Far End Span Manual Switch Working to Protect condition occurs when a four fiber BLSR span is switched from working to protect at the far end node using the Manual to Protect command This condition is only visible on the network view Conditions tab The port where the Manual Switch occurred is indicated by an M on the network view detailed circuit map This condition is accompanied by WKSWPR Clear the FE MANWKSWPR SPAN Condition Step1 To troubleshoot an FE condition determine which node and card link directly to the card reporting the FE alarm Step2 Log into the node that links directly to the card reporting the FE condition Step3 Complete the Clear a BLSR External Switching Command procedure on page 2 134 Step4 Ifthe condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 6 75 FE SDPRLF Default Severity Min
349. itions Table 5 2 Performance Monitoring Parameters continued Parameter Definition PSD BLSR Protection Switching Duration PSD applies to the length of time in seconds that service is carried on another line For a working line PSD is a count of the number of seconds that service was carried on the protection line For the protection line PSD is a count of the seconds that the line was used to carry service The PSD PM is only applicable if revertive line level protection switching is used Therefore if a protection switch occurs on a two fiber BLSR the PSD of the protection span to which the traffic is switched will increment and when the switched traffic returns to its original working span from the protect span the PSD of the protect span will stop incrementing PSD R In a four fiber BLSR Protection Switching Duration Ring PSD R is a count of the seconds that the protection line was used to carry service A count is only incremented if ring switching is used PSD S In a four fiber BLSR Protection Switching Duration Span PSD S is a count of the seconds that the protection line was used to carry service A count is only incremented if span switching is used PSD W For a working line in a two fiber BLSR Protection Switching Duration Working PSD W is a count of the number of seconds that service was carried on the protection line PSD W increments on the failed working line and PSD increments on the active p
350. its must have the same size Refer to error message text EID 2022 Circuit roll failure A maximum of two circuits can be selected Refer to error message text for a bridge and roll operation EID 2023 Unable to create new user account Refer to error message text EID 2024 Node selection error There was an error during node selection EID 2025 This feature cannot be used Verify that each of the endpoints Refer to error or warning message text This of this circuit are running software that supports this feature error is generated from the AnsOpticsParamsPane to indicate that the selected ring type is not supported by the endpoints of the circuit In the VLAN tab it indicates that the back end spanning tree protocol STP disabling is not supported EID 2026 Unable to apply 0 request 1 Error occurred while attempting to switch a path protection circuit away from a span H Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 l Chapter4 Error Messages Table 4 1 Error Messages continued Error or Warning ID Error or Warning Message Description EID 2027 Error deleting circuit drop CTC could not delete the circuit drop EID 2028 Error removing circuit node CTC could not remove the circuit node EID 2029 The requested operation is not supported The task you are trying to complete is not supported by CTC EID 2030 Provisioning error
351. ization problems between nodes A difference between the counts means the node transmitting the original pointer justification has timing variations with the node detecting and transmitting this count Positive pointer adjustments occur when the frame rate of the SPE is too slow in relation to the rate of the STS 1 For pointer justification count definitions see the 5 4 Performance Monitoring Parameter Definitions section on page 5 5 In CTC the PM count fields for PPJC and NPJC appear white and blank unless IPPM is enabled 5 4 Performance Monitoring Parameter Definitions Table 5 2 gives definitions for each type of performance monitoring parameter found in this chapter Table 5 2 Parameter Performance Monitoring Parameters Definition CV L Line Code Violation CV L indicates the number of coding violations occurring on the line This parameter is a count of bipolar violations BPVs and excessive zeros EXZs occurring over the accumulation period CV LFE Far End Line Code Violation CV LFE is a count of bit interleaved parity BIP errors detected by the far end LTE and reported back to the near end LTE using the Line remote error indication REI L in the line overhead For SONET signals at rates below OC 48 up to 8 x n BIP errors per STS N frame can be indicated using the RDI L indication For OC 48 signals up to 255 BIP errors per STS N frame can be indicated The current CV L second register is incremented fo
352. ized logical object name and then by alarm or condition name Each entry refers to an alarm description in this chapter Where appropriate the alarm entries also contain troubleshooting procedures Note Ina mixed network containing different types of nodes such as an ONS 15310 CL ONS 15454 and ONS 15600 the initially displayed alarm list in the Provisioning gt Alarm Profiles gt Alarm Profile Editor tab lists all conditions that are applicable to all nodes in the network However when you load the default severity profile from a node only applicable alarms will display severity levels Nonapplicable alarms can display use default or unset amp Note In some cases this list does not follow alphabetical order but it does reflect the order shown in CTC Table 2 8 ONS 15600 Alarm List by Logical Object in Alarm Profile BITS AIS NE SREF FRCDSWTOSEC OCN LOCKOUT REQ RING BITS LOF NE SREF FRCDSWTOTHIRD OCN LOF BITS LOS NE SREF FRNGSYNC OCN LOS BITS SSM DUS NE SREF HLDOVRSYNC OCN LPBKFACILITY BITS SSM FAIL NE SREF MANSWTOINT OCN LPBKPAYLOAD BITS SSM OFF NE SREF MANSWTOPRI OCN LPBKTERMINAL BITS SSM PRS NE SREF MANSWTOSEC OCN MANUAL REQ RING H Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 l Chapter2 Alarm Troubleshooting 2 4 Alarm List by Logical Object Type E
353. just completed the 1 3 1 Perform a Facility Line Loopback on a Source Node Ethernet Port procedure on page 1 25 leave the optical test set hooked up to the Ethernet port in the source node b Ifyouare starting the current procedure without the optical test set hooked up to the source Ethernet port use appropriate cabling to attach the Tx and Rx terminals of the optical test set to the port you are testing Both Tx and Rx connect to the same port Step2 Adjust the test set accordingly Refer to manufacturer instructions for test set use Step3 Use CTC to set up the terminal loopback on the test port a In node view click the Circuits tab and click Create b Inthe Circuit Creation dialog box choose the type such as STS and number such as 1 c Click Next d In the next Circuit Creation dialog box give the circuit an easily identifiable name such as Eth1toEth2 e Leave the Bidirectional check box checked f Click Next Cisco ONS 15600 Troubleshooting Guide R6 0 ELS March 2009 Chapter1 General Troubleshooting 1 3 2 Perform a Terminal Inward Loopback on a Source Node Ethernet Port g Inthe Circuit Creation source dialog box select the same Node card Slot Port and STS or VT where the test set is connected h Click Next i In the Circuit Creation destination dialog box use the same Node card Slot Port and STS or VT used for the source dialog box j Click Next k In the Circuit
354. k Element General command to retrieve the NE information RTRV NE GEN lt CTAG gt The response message will provide the following NE information e lt IPADDR gt indicates the node IP address lt IPADDR gt is a string e IPMASK indicates the node IP mask lt IPMASK gt is a string e lt DEFRTR gt indicates the node default router lt DEFRTR gt is a string NAME is the node name The maximum name size is 20 characters name is a string e lt SWVER gt is the software version lt SWVER gt is a string e LOAD is the load version LOAD is a string e SELCLK is the system wide selected clock sync copy lt SELCLK gt is of type DATA CLK COPY e PREFCLK is the preferred clock sync copy lt PREFCLK gt is of type DATA CLK COPY e SELDATA is the system wide selected data copy lt SELDATA gt is of type DATA CLK COPY e PREFDATA is the preferred data copy lt SELDATA gt is of type DATA CLK COPY At the prompt type the Cancel User command to close the TL1 session CANC USER CISCO15 lt CTAG gt Remove the serial cable from the null modem adapter on the CAP and the serial port on your PC Remove the null modem adapter from the RS 232 port on the CAP Cisco ONS 15600 Troubleshooting Guide R6 0 ELTE March 2009 Chapter1 General Troubleshooting 1 6 6 Unable to Ping YourPC MI 1 6 6 Unable to Ping Your PC Symptom When connecting your PC to the ONS 15600 you are unable to ping the I
355. k Yes when the warning message appears Step7 Click OK in the System Scan Properties dialog box Step8 Click OK in the Task Properties window Step9 Close the McAfee VirusScan window 1 7 3 Cisco Transport Controller Does Not Launch Symptom CTC does not launch and usually an error message appears before the login screen appears Table 1 8 describes the potential causes of the symptom and the solutions Table 1 8 Cisco Transport Controller Does Not Launch Possible Problem Solution The Communicator Redirect the Communicator cache to a valid directory See the browser cache points to 1 7 3 1 Redirect the Communicator Cache to a Valid Directory procedure an invalid directory on page 1 54 The user is connected to Connect the login PC to the port on the front of the active TSC card the the standby TSC card active TSC card has a green ACT STBY LED illuminated Note For typical TSC card LED behavior see the 2 7 LED Behavior section on page 2 123 1 7 3 1 Redirect the Communicator Cache to a Valid Directory Step1 Launch Netscape Communicator Step2 Display the Edit menu Step3 Choose Preferences Step4 In the Category column on the left hand side go to Advanced and choose the Cache tab Stepb Change your disk cache folder to point to the cache file location The cache file location is usually C ProgramFiles Netscape Users lt yourname gt cache The yourname segment of the file location is often
356. k is active for a port on the reporting card and the facility entity is out of service Caution Before performing a terminal loopback on an OC 48 card make sure the card contains at least two section DCC paths to the node where the card is installed A second section DCC path provides a nonlooped path to log into the node after the loopback is applied thus enabling you to remove the terminal loopback Ensuring a second section DCC is not necessary if you are directly connected to the ONS 15600 containing the loopback OC N Clear the LBKTERMINAL OCN Condition Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 To remove the loopback facility condition double click the reporting card in node view Click the Maintenance gt Loopback tabs In the Loopback Type column click the correct row for the port and choose None from the drop down list Click Apply Click the Provisioning gt Line tabs In the Admin State column click the correct row for the port and choose IS AINS from the drop down list If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 6 125 MAN REQ Default Severity Not Alarmed NA Non Service Affecting NSA Logical Object STSMON The Manual Switch Request condition occurs when a user initiates a Manual switch request on an OC N port Clearing the Manual switch clears the MAN REQ con
357. ke any changes to the database If the alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 Cisco ONS 15600 Troubleshooting Guide R6 0 EXE March 2009 Chapter2 Alarm Troubleshooting 2 6 94 HI TXPOWER MI 2 6 94 HI TXPOWER Default Severity Minor MN Non Service Affecting NSA Logical Objects PPM The Equipment High Transmit Power alarm is an indicator on the ASAP card transmitted optical signal power HI TXPOWER occurs when the measured optical power of the transmitted signal exceeds the threshold Note For more information about ASAP cards refer to the Cisco ONS 15600 Reference Manual Clear the HI TXPOWER Alarm Step1 Display the ASAP card view Step2 Click the Provisioning gt Optics Thresholds tabs Step3 Increase the TX Power Low column value by 0 5 dBm Step4 If the card transmit power setting cannot be increased without affecting the signal complete the Replace an ASAP SFP PPM Module procedure on page 2 142 Step5 If no ports are shown bad and the alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 6 95 HLDOVRSYNC Default Severity Not Alarmed NA Non Service Affecting NSA condition Logical Object NE SREF The Holdover Synchronization Mode condition is caused by loss of
358. l information for the alarm object In AdditionalInfo the current version of the MIB this object contains provisioned description for alarms that are external to the NE If there is no additional information the value is zero 10 snmpTrapAddress The address of the SNMP trap March 2009 Cisco ONS 15600 Troubleshooting Guide R6 0 Chapter6 SNMP B 672 Variable Trap Bindings Table 6 5 15600 SNMPv2 Trap Variable Bindings continued Variable Binding Group Associated Trap Name s Number SNMPv2 Variable Bindings Description E performanceMonitorThr 1 cerentGenericNodeTime The time that an event occurred esholdCrossingAlert 2 cerentGenericAlarmState The alarm severity and service affecting status from Severities are Minor MN Major MJ and CERENT 600 mib Critical CR Service affecting statuses are Service Affecting SA and Non Service Affecting NSA 3 cerentGenericAlarmObject The entity that raised the alarm The NMS Type should use this value to decide which table to poll for further information about the alarm 4 cerentGenericAlarmObject Every alarm is raised by an object entry in a Index specific table This variable is the index of objects in each table if the alarm is interface related this is the index of the interface in the interface table 5 cerentGenericAlarmSlot The slot of the object that raised the alarm If a Number slot
359. lable See the FRNGSYNC condition on page 2 66 for a detailed description Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 ELJG Chapter1 General Troubleshooting BE 1 8 4 Daisy Chained BITS Not Functioning 1 8 4 Daisy Chained BITS Not Functioning Symptom You are unable to daisy chain the BITS Table 1 20 describes the potential cause of the symptom and the solution Table 1 20 Possible Problem Daisy Chained BITS Not Functioning Solution Daisy chaining BITS is not supported on the ONS 15600 Daisy chaining BITS causes additional wander buildup in the network and is therefore not supported Instead use a timing signal generator to create multiple copies of the BITS clock and separately link them to each ONS 15600 You cannot use BITS Out A and or BITS Out B outputs when providing a clock source from BITS In A and or BITS In B inputs To provide BITS Out A and or BITS Out B external outputs the clock source must be derived from an optical input 1 8 5 Circuits Remain in PARTIAL Status Symptom Circuits remain in the PARTIAL status Table 1 23 describes the potential cause of the symptom and the solution Table 1 21 Possible Problem Circuits Remain in PARTIAL Status Solution The MAC address changed Repair the circuits See the 1 8 5 1 Repair Circuits procedure on page 1 64 The node is resetting Wait for the node to finish the reset The
360. larm 2 36 CTNEQPT PB A 2 36 ear the CTNEQPT PB A Alarm 2 37 CTNEQPT PB B 2 38 ear the CTNEOPT PB B Alarm 2 38 CXCHALT 2 38 ear the CXCHALT Alarm 2 39 DATAFLT 2 39 ear the DATAFLT Alarm 2 39 DBOSYNC 2 39 ear the DBOSYNC Alarm 2 40 DUP IPADDR 2 40 ear the DUP IPADDR Alarm 2 40 DUP NODENAME 2 41 ear the DUP NODENAME Alarm 2 41 ENCAP MISMATCH P 2 41 EOC 2 41 Clear the EOC Alarm 2 42 2 6 43 EOC L 2 43 H Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 l Cl 2 6 44 2 6 45 C 2 6 46 C 2 6 47 C 2 6 48 C 2 6 49 C 2 6 50 C 2 6 5 C 2 6 52 C C 2 6 53 C 2 6 54 2 6 55 2 6 56 2 6 57 2 6 58 C 2 6 59 C 2 6 60 C 2 6 61 C 2 6 62 C 2 6 63 C 2 6 64 C ear the EOC L Alarm 2 44 EQPT CAP 2 44 EQPT EQPT 2 44 Contents W ear the EQPT Alarm 2 44 EQPT PIM 2 45 ear the EQPT PIM Alarm 2 45 EQPT PPM 2 45 ear the EQPT PPM Alarm EQPT BOOT 2 46 ear the EQPT BOOT Alarm EQPT CC PIM 2 46 ear the EQPT CC PIM Alarm EQPT HITEMP 2 47 ear the EQPT HITEMP Alarm EQPT PIM PPM 2 47 2 46 2 46 2 46 2 47 ear the EQPT PIM PPM Alarm 2 48 E W MISMATCH 2 48 ear the E W MISMATCH Ala rm with a Physical Switch 2 48 ear the E W MISMATCH Alarm in CTC 2 49 EXERCISE RING FAIL 2 50 ear the EXERCISE RING FAIL EXERCISE RING REQ 2 50 Condition 2 50 EXERCISE SPAN FAIL 2 50 Clear the EXERCISE SPAN FAIL Condition 2 51
361. larm Profile continued NE SREF FRCDSWTOINT OCN LO RXPOWER STSMON WTR NE SREF FRCDSWTOPRI OCN LOCKOUT REQ 25 Trouble Notifications The ONS 15600 system reports trouble by utilizing standard alarm and condition characteristics standard severities following the rules in Telcordia GR 253 CORE and graphical user interface GUI state indicators These notifications are described in the following paragraphs The ONS 15600 uses standard Telcordia categories to characterize levels of trouble The system reports trouble notifications as alarms and status or descriptive notifications if configured to do so as conditions in the CTC Alarms window Alarms typically signify a problem that the user needs to remedy such as a loss of signal Conditions do not necessarily require troubleshooting 2 5 1 Alarm Characteristics The ONS 15600 uses standard alarm entities to identify what is causing trouble All alarms stem from hardware software environment or operator originated problems whether or not they affect service Current alarms for the network CTC session node or card are listed in the Alarms tab In addition cleared alarms are also found in the History tab 2 5 2 Condition Characteristics Conditions include any problem detected on an ONS 15600 shelf They might include standing or transient notifications A snapshot of all current raised standing conditions on the network node or card can be retrieved in the CTC Condi
362. le Name field Step7 Type 512 in the Variable Value field and then click the OK button to create the variable Step8 Again click the New button under the System variables field Step9 Type crc wax PERM SIZE HEAP in the Variable Name field Step 10 Type 128 in the Variable Value field and then click the OK button to create the variable Step11 Click the OK button in the Environment Variables window to accept the changes Step12 Click the OK button in the System Properties window to accept the changes 1 7 4 4 Set the CTC_HEAP and CTC MAX PERM SIZE HEAP Environment Variables for Solaris Step 1 From the user shell window kill any CTC sessions and broswer applications Step2 In the user shell window set the environment variables to increase the heap size Example The following example shows how to set the environment variables in the C shell setenv CTC HEAP 512 setenv CTC MAX PERM SIZE HEAP 128 1 7 5 Node Icon is Gray on Cisco Transport Controller Network View Symptom The CTC network view shows one or more node icons as gray in color and without a node name Table 1 10 describes the potential causes of the symptom and the solutions Table 1 10 Node Icon is Gray on Cisco Transport Controller Network View Possible Problem Solution Different CTC releases Usually accompanied by an INCOMPATIBLE SW alarm Incompatibility do not recognize each occurs on login nodes with compatible software that encounter other nodes other i
363. lete the Replace an ASAP 4PIO PIM Module procedure on page 2 141 Step2 Ifthe alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 to report a Service Affecting SA problem 2 6 47 EOPT PPM Default Severity Critical CR Service Affecting SA Logical Object PPM Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 ELS Chapter2 Alarm Troubleshooting BI 25648 EOPT BOOT The EQPT alarm for the SFP PPM is raised when one of the SFP PPM ports on a four port 4PIO PIM module fails Clear the EOPT PPM Alarm Step 1 Replace the alarmed SFP PPM by completing the Replace an ASAP SFP PPM Module procedure on page 2 142 Step2 If the alarm does not clear move traffic off any active PPMs SFPs See the Initiate a 1 1 Protection Port Force Switch Command procedure on page 2 126 After switching traffic replace the 4PIO PIM using the instructions in the Install Cards and Fiber Optic Cable chapter in the Cisco ONS 15600 Procedure Guide Step3 Ifthe alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 to report a Service Affecting SA problem 2 6 48 EOPT BOOT Default Severity Critical CR Service Affecting SA Logical Object EQPT An Equipment Boot Failure alarm occurs when a TSC card
364. lphanumeric name is already being used within the same DCC area Clear the DUP NODENAME Alarm Step1 In node view click the Provisioning gt General gt General tabs Step2 In the Node Name field enter a unique name for the node Step3 Click Apply Step4 Ifthe alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 6 41 ENCAP MISMATCH P The ENCAP MISMATCH P alarm is not used in this platform in this release It is reserved for future development 2 6 42 EOC Default Severity Minor MN Non Service Affecting NSA Logical Object OCN The SONET DCC Termination Failure alarm occurs when the ONS 15600 loses its DCC Although this alarm is primarily SONET it can apply to dense wavelength division multiplexing DWDM in other platforms The section DCC SDCC consists of three bytes D1 through D3 in the SONET overhead The bytes convey information about operation administration maintenance and provisioning OAM amp P The ONS 15600 uses the DCC on the SONET section layer to communicate network management information A Warning Invisible laser radiation could be emitted from the end of the unterminated fiber cable or connector Do not stare into the beam directly with optical instruments Viewing the laser output with certain optical instruments for example eye loupes magnifiers and microscopes within a distance of 100 mm
365. lready sending traffic send test traffic on the loopback circuit Step2 Examine the traffic received by the test set Look for errors or any other signal information that the test set is capable of indicating Step3 Ifthe test set indicates a good circuit no further testing is necessary with the facility loopback Clear the loopback a Click the Maintenance gt Loopback gt Port or Maintenance gt Optical gt Loopback gt Port tabs b Choose the appropriate state IS OOS DSBLD OOS MT IS AINS from the Admin State column for the port being tested If multiple ports are available select the appropriate row for the desired port The new admin state will override the loopback c Click Apply d Click Yes in the confirmation dialog box Step4 Complete the Test the Optical Card procedure on page 1 8 Test the Optical Card Step 1 Complete the Replace an OC 48 Card or OC 192 Card procedure on page 2 138 for the suspected bad card and replace it with a known good one Caution Removing acard that currently carries traffic on one or more ports can cause a traffic hit To avoid this perform an external switch if a switch has not already occurred See the procedures in the 2 8 2 Protection Switching Lock Initiation and Clearing section on page 2 126 For more information refer to the Maintain the Node chapter of the Cisco ONS 15600 Procedure Guide Step2 Resend test traffic on the loopback circuit with
366. lternate SSXC operation A Caution If a CXCHALT occurs due to a fan failure you should move a working fan assembly from tray 1 or 3 and install it in the tray 2 position because the remaining working SSXC card can be damaged in as little as 15 minutes If damage occurs to the remaining SSXC Card it restarts and then fails Traffic is dropped until a replacement is installed Clear the CXCHALT Alarm Step1 Troubleshoot the fan alarm by following the Clear the FAN FAIL Alarm procedure on page 2 58 which includes fan replacement Step2 Ifthe alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 to report a Service Affecting SA problem 2 6 37 DATAFLT Default Severity Minor MN Non Service Affecting NSA Logical Object NE The Software Data Integrity Fault alarm occurs when the TSC exceeds its flash memory capacity A Caution Configurations more than three minutes old are saved Those newer than three minutes are not saved Clear the DATAFLT Alarm Step 1 Complete the Soft Reset a Card Using CTC procedure on page 2 134 Step2 Ifthe alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 6 38 DBOSYNC Default Severity Major MJ Service Affecting SA Logical Object NE The Standby Database Out o
367. lues 5 2 Figure 5 2 STS Tab for Enabling IPPM 5 3 Figure 5 3 Viewing Pointer Justification Count Parameters 5 4 Figure 5 4 PM Read Points on the OC 48 STM16 and OC 192 STM64 Cards 5 10 Figure 6 1 Basic Network Managed by SNMP 6 2 Figure 6 2 Example of the Primary SNMP Components 6 3 Figure 5 3 Agent Gathering Data from a MIB and Sending Traps to the Manager 6 3 T Cisco ONS 15600 Troubleshooting Guide R6 0 gy Bb Figures Cisco ONS 15600 Troubleshooting Guide R6 0 Poi March 2009 TABLES Table 1 Cisco ONS 15600 Troubleshooting Guide Chapters 1 26 Table 1 1 Node is Functioning Improperly or Has Incorrect Data 1 46 Table 1 2 Unable to Ping Your PC 1 49 Table 1 3 Browser Login Does Not Launch Java 1 50 Table 1 4 Unable to Verify the NIC Connection on Your PC 1 51 Table 1 5 TCP IP Connection is Lost 1 52 Table 1 6 Cisco Transport Controller Installation Wizard Hangs 1 53 Table 1 7 Browser Stalls When Downloading JAR Files From TSC Card 1 53 Table 1 8 Cisco Transport Controller Does Not Launch 1 54 Table 1 9 Sluggish Cisco Transport Controller Operation or Login Problems 1 55 Table 1 10 Node Icon is Gray on Cisco Transport Controller Network View 1 57 Table 1 11 Cisco Transport Controller Does Not Recognize the Node 1 58 Table 1 12 Username or Password Mismatch 1 59 Table 1 13 No IP Connectivity Exists Between Nodes 1 59 Table 1 14 No IP Connectivity Exists Bet
368. mance parameters consist of normalized and non normalized values of LBC OPT and OPR Table 5 4 defines the non normalized values Table 5 4 Parameter Definition Non Normalized Transceiver Physical Optics for the OC 48 STM16 and OC 192 STM64 Cards Non normalized LBC mA The actual operating value of laser bias current mA for the specified card port Non normalized OPR dbm The actual operating value of optical power received dBm for the specified card port Non normalized OPT dbm The actual operating value of optical power transmitted dBm for the specified card port 1 This value should be somewhat consistent from port to port and cannot be configured 2 This value will vary from port to port because of received optical signal power differences This value can be configured by calibrating the nominal value to the initial receive power level when the port is put in service 5 6 ASAP Card Performance Monitoring 5 6 1 ASAP Card Optical Performance Monitoring Parameters Table 5 5 lists the near end and far end section layer PMs The following sections define performance monitoring parameters for the Any Service Any Port ASAP card Table 5 5 ASAP Card PMs Section NE Line NE STS Path NE 2 Line FE Optics NE STS Path FE CV S CV L CV P CV L OPT CV P ES S ES L ES P ES L OPR ES P SES S SES L SES P SES L LBC SES P SEF S UAS L UAS P UAS L UAS P FC L FC P FC L FC P PSC
369. matic WDM ANS Finish condition indicates that an automatic node setup command has been initiated It normally occurs when you replace DWDM cards in the Cisco ONS 15454 the condition is an indication that the system has regulated the card This transient condition does not result in a standing condition 3 3 9 BLSR RESYNC The BLSR RESYNC BLSR Multinode Table Update Completed condition might occur when you create or delete circuits on a bidirectional line switched ring BLSR change a ring topology for example add or delete a BLSR node or change the BLSR circuit state and ring ID This transient condition does not result in a standing condition 3 3 10 DBBACKUP FAIL The DBBACKUP FAIL Database Backup Failed condition occurs when the system fails to back up the database when the backup command is initiated This condition can occur when the server is not able to handle the backup operation due to network or server issues Repeat the same operation again and check to see if it is successful If the backup fails it could be due to a network issue or software program failure Contact TAC for assistance see the Obtaining Documentation and Submitting a Service Request section on page 33 as needed 3 3 11 DBRESTORE FAIL The DBRESTORE FAIL Database Restore Failed condition occurs when the system fails to restore the backed up database when the restore command is initiated This condition can be due to server issues network issues
370. med NA Non Service Affecting NSA Logical Objects EXT SREF NE SREF The Manual Synchronization Switch to Primary Reference condition occurs when the NE node timing source is manually switched to the primary source amp Note MANSWTOPRI is an informational condition and does not require troubleshooting 2 6 129 MANSWTOSEC Default Severity Not Alarmed NA Non Service Affecting NSA Logical Objects EXT SREF NE SREF The Manual Synchronization Switch to Second Reference condition occurs when the NE node timing source is manually switched to a second source amp Note MANSWTOSEC is an informational condition and does not require troubleshooting Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 EXN Chapter2 Alarm Troubleshooting BE 26 130 MANSWTOTHIRD 2 6 130 MANSWTOTHIRD Default Severity Not Alarmed NA Non Service Affecting NSA Logical Objects EXT SREF NE SREF The Manual Synchronization Switch to Third Reference condition occurs when the NE node timing source is manually switched to a third source Note MANSWTOTHIRD is an informational condition and does not require troubleshooting 2 6 1331 MANUAL REO RING Default Severity Not Alarmed NA Non Service Affecting NSA Logical Object OCN The Manual Switch Request on Ring condition occurs when a user initiates a MANUAL RING command on a BLSR ring to switch from working to protect or protect to work
371. meter is changed 0 CTC changed the incorrect parameter EID 3249 Invalid voltage increment value Refer to error message text EID 3250 Invalid power monitor range Refer to error message text B Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 l Chapter4 Error Messages Table 4 1 Error Messages continued Error or Warning ID Error or Warning Message Description EID 3251 Unable to complete requested action 0 CTC could not complete the specified action EID 3252 No download has been initiated from this CTC session Refer to error message text EID 3253 Reboot operation failed 0 Refer to error message text EID 3254 Validation Error 0 The Cisco Transport Controller CTC was unable to validate the values entered by the user specified by 0 This error message is common to several different provisioning tabs within the CTC EID 3255 Cannot change timing configuration manual force operation is Refer to error message text performed WID 3256 Could not assign timing reference s because at least one Refer to warning message text timing reference has already been used and or a timing reference has been attempted to be used twice Please use the Reset button and verify the settings EID 3257 Duplicate DCC number detected 0 CTC detected more than one occurene of the a DCC number Remove one of them EID 3258 There was a
372. minal loopback state on the port a Double click the ASAP card in the source node with the terminal loopback b Click the Maintenance Ethernet Loopback Port tab c Select None from the Loopback Type column for the port being tested d Select the appropriate state IS OOS DSBLD OOS MT in the Admin State column for the port being tested e Click Apply f Click Yes in the confirmation dialog box Step4 Clear the terminal loopback circuit a Click the Circuits tab Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 EN Chapter1 General Troubleshooting BB 132 Perform a Terminal Inward Loopback on a Source Node Ethernet Port Step 5 b Choose the loopback circuit being tested c Click Delete d Click Yes in the Delete Circuits dialog box Do not check any check boxes Complete the Test the ASAP Card procedure on page 1 30 Test the ASAP Card Step 1 Step 2 Step 3 Step 4 AN Determine whether you are experiencing trouble on a single SFP PPM on all PPMs within a 4PIO PIM or on all 4PIO used in that ASAP card If there is only partial failure you may be able to replace this part rather than the entire card If the errors are being observed on one port but not all ports of the ASAP you may only need to replace that SFP PPM Remove the errored SFP PPM and replace it with a known good SFP PPM by completing the procedures for this in the Install Cards and Fiber Optic Cabl
373. must have two sources to be Dual Ring Intranode circuit must have two sources to Interconnect be a dual ring interconnect DRI EID 2203 No member selected You must select a member EID 2204 Number of circuits must be a positive integer The number of circuits cannot be zero or negative EID 2205 Circuit Type must be selected You must select a circuit type EID 2206 Unable to autoselect profile Please select profile s to store Refer to error message text and try again EID 2207 You cannot add this span Either the ring name is too big i e Reduce the length of the ring name or ring name length is greater than 0 or the endpoints do not remove the alphanumberic characters from support alphanumeric IDs the end points EID 2208 This is an invalid or unsupported JRE The version of Java Runtime Environment JRE is either invalid or unsupported EID 2209 The user name must be at least 0 characters long The user name must be at least of the specified character length EID 2210 No package name selected You must select a package name EID 2211 No node selected for upgrade You must select a node for the upgrade EID 2212 Protected Line is not provisionable The protected line cannot be provisioned Choose another line WID 2213 The current type or state of some drops does not allow the new The circuit state specified by 0 cannot be circuit state of 0 to be applied to them indirectly applied to the selected drops EID 2214
374. muuksien yleisiin ehk isytapoihin Turvallisuusvaroitusten k nn kset l ytyv t laitteen mukana toimitettujen k nnettyjen turvallisuusvaroitusten joukosta varoitusten lopussa n kyvien lausuntonumeroiden avulla S ILYT N M OHJEET Attention IMPORTANTES INFORMATIONS DE S CURIT Ce symbole d avertissement indique un danger Vous vous trouvez dans une situation pouvant entra ner des blessures ou des dommages corporels Avant de travailler sur un quipement soyez conscient des dangers li s aux circuits lectriques et familiarisez vous avec les proc dures couramment utilis es pour viter les accidents Pour prendre connaissance des traductions des avertissements figurant dans les consignes de s curit traduites qui accompagnent cet appareil r f rez vous au num ro de l instruction situ la fin de chaque avertissement CONSERVEZ CES INFORMATIONS Warnung WICHTIGE SICHERHEITSHINWEISE Dieses Warnsymbol bedeutet Gefahr Sie befinden sich in einer Situation die zu Verletzungen f hren kann Machen Sie sich vor der Arbeit mit Ger ten mit den Gefahren elektrischer Schaltungen und den blichen Verfahren zur Vorbeugung vor Unf llen vertraut Suchen Sie mit der am Ende jeder Warnung angegebenen Anweisungsnummer nach der jeweiligen bersetzung in den bersetzten Sicherheitshinweisen die zusammen mit diesem Ger t ausgeliefert wurden BEWAHREN SIE DIESE HINWEISE GUT AUF Cisco ONS 15600 Troubleshooting Guide R6 0 EE
375. n does not appear If the ring switch does not occur the FAILTOSWS condition appears FAILTOSWS clears when one of the following situations occurs e A physical card pull of the active TSC card done under Cisco TAC supervision A node power cycle A higher priority event such as an external switch command occurs The next span switch succeeds e The cause of the APS switch such as the SD L condition on page 2 106 or the SF L alarm on page 2 108 clears Clear the FAILTOSWS Condition Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Perform the EXERCISE SPAN command on the reporting card by completing the following steps a Click the Maintenance BLSR tabs b Determine whether the card you would like to exercise is the west card or the east card c Click the row of the affected span under the East Switch or West Switch column d Select Exercise Span in the drop down list If the condition does not clear from the view menu choose Go to Network View Look for alarms on OC N cards that make up the ring or span and troubleshoot these alarms If clearing other alarms does not clear the FAILTOSWS condition log into the near end node Click the Maintenance BLSR tabs Record the OC N cards listed under West Line and East Line Ensure that these OC N cards are active and in service by completing the following steps a Verify the LED status A green SRV LED indicates an active card b To determine whether th
376. n necessary An inconsistent APS code occurs when three consecutive frames contain nonidentical APS bytes which in turn give the receiving equipment conflicting commands about switching Clear the APSCINCON Alarm Step 1 Look for other alarms especially the LOS OCN alarm on page 2 85 the LOF OCN alarm on page 2 81 or the AIS condition on page 2 15 Clearing these alarms clears the APSCINCON alarm Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 EX Chapter2 Alarm Troubleshooting E 268 APSCM Step2 Ifan APSINCON alarm occurs with no other alarms log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 6 8 APSCM Default Severity Major MJ Service Affecting SA Logical Object OCN The APS Channel Mismatch alarm occurs when the ONS system expects a working channel but receives a protect channel In many cases the working and protect channels are crossed and the protect channel is active If the fibers are crossed and the working line is active the alarm does not occur The APSCM alarm occurs only on the ONS system when bidirectional protection is used on OC N cards in a 1 1 configuration A Warning Invisible laser radiation could be emitted from the end of the unterminated fiber cable or connector Do not stare into the beam directly with optical instruments Viewing the laser output with certain optical instruments for
377. n the condition occurs You can see this condition in the Alarm History window when the CTC connection resumes Default Severity Not Reported NR Non Service Affecting NSA Logical Object OCN An RFI Line condition occurs when the ONS 15600 detects an RFI in the SONET overhead of OC 48 and OC 192 cards because of a fault in another node Resolving the fault in the adjoining node clears the RFI L alarm in the reporting node RFI L indicates that the alarm is occurring at the line level The line layer is the segment between two SONET devices in the circuit and is also known as a maintenance span The line layer deals with SONET payload transport The line layer functions include multiplexing and synchronization Clear the RFI L Condition Step 1 Step 2 Step 3 Step 4 2 6 154 RFI P Log into the node at the far end Check for alarms especially the LOS OCN alarm on page 2 85 Resolve alarms in the far end node using the Clear the LOF OCN Alarm procedure on page 2 81 This procedure also clears LOS If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 Default Severity Not Reported NR Non Service Affecting NSA Logical Object STSMON An RFI Path condition occurs when the ONS 15600 detects an RFI in the SONET overhead of the STS 1 signal because of a fault in another node Resolving the fault in the adjoin
378. n the two cards When the transfer completes the TSC card reboots and goes into standby mode after approximately three minutes Cisco ONS 15600 Troubleshooting Guide R6 0 EN March 2009 Chapter2 Alarm Troubleshooting 2 6 34 CTNEOPT PB A W Clear the CTNEOPT PB A Alarm Step 1 Step 2 Step 3 Step 4 A If the alarm occurs against a single traffic OC N card continue with Step 2 If the alarm occurs against multiple traffic cards it indicates a problem with the SSXC card Continue with Step 6 If the traffic card ports are part of a path protection switch the single circuit on the span using instructions in the Maintain the Node chapter in the Cisco ONS 15600 Procedure Guide If the ports are part of a 1 1 protection group complete the Initiate a 1 1 Protection Port Force Switch Command procedure on page 2 126 Complete the Hard Reset a Card Using CTC procedure on page 2 135 If the CTC reset does not clear the alarm complete the Reset a Card with a Card Pull Reseat procedure on page 2 136 for the reporting card Caution Step 5 Step 6 Step 7 Step 8 Step 9 Always use the supplied electrostatic discharge wristband when working with a powered ONS 15600 Plug the wristband cable into the ESD jack located on the lower right edge of the shelf assembly If the alarm does not clear complete the appropriate procedure in the 2 8 4 Physical Card Reseating Resetting
379. n the network that have a newer software version Note In mixed platform networks ONS 15600 ONS 15454 and ONS 15327 you do not necessarily need to log into CTC on an ONS 15600 node to enable OAM amp P of all nodes For example ONS 15454 also recognizes ONS 15600 nodes A username password Usually accompanied by a NOT AUTHENTICATED alarm Correct the mismatch username and password as described in the 1 7 7 Username or Password Mismatch procedure on page 1 58 Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 EE Chapter1 General Troubleshooting WB 17 6 Cisco Transport Controller Does Not Recognize the Node Table 1 10 Node Icon is Gray on Cisco Transport Controller Network View continued Possible Problem Solution No IP connectivity Usually accompanied by Ethernet specific alarms Verify the Ethernet between nodes connections between nodes A lost DCC connection Usually accompanied by an EOC alarm Clear the EOC alarm and verify the DCC connection as described in the EOC alarm on page 2 41 OSPF not properly Usually accompanied by a HELLO failure Reconfigure the OSPF on the configured system to proper settings CTC launched from You can manage an ONS 15600 from CTC launched on the same release or ONS 15454 or higher CTC session from an ONS 15454 or ONS 15327 node The ONS 15327 node ONS 15600 CTC is backward compatible to ONS 15454 and ONS 15327 Software Release 3 3
380. n the node are active and carrying traffic and a change is present in the receive K byte from No Request Both data and K bytes are in pass through mode Clear the FULLPASSTHR BI Condition Step 1 Step 2 Complete the Clear a BLSR External Switching Command procedure on page 2 134 If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 to report a Service Affecting SA problem March 2009 Cisco ONS 15600 Troubleshooting Guide R6 0 H Chapter2 Alarm Troubleshooting HE 2 6 89 GFP LFD 2 6 89 GFP LFD Default Severity Major MJ Service Affecting SA Logical Object POS The Generic Framing Procedure GFP Loss of Frame Delineation alarm occurs if there is a bad SONET connection if SONET path errors cause GFP header errors in the check sum calculated over payload length PLICHEC combination or if the GFP source port sends an invalid PLI HEC combination The loss causes traffic stoppage Clear the GFP LFD Alarm Step 1 Look for and clear any associated SONET path errors such as LOS or AIS L originating at the transmit node Step2 Ifthe GFP LFD alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 to report a Service Affecting SA problem 2 6 90 GFP UP MISMATCH Default Severity Major MJ Serv
381. ncy of the SPE with the local clock PSC 1 1 In a 1 1 protection scheme for a working port Protection Switching Count PSC is a count of the number of times service switches from a working port to a protection port plus the number of times service switches back to the working port For a protection port PSC is a count of the number of times service switches to a working port from a protection port plus the number of times service switches back to the protection port The PSC PM is only applicable if revertive line level protection switching is used PSC BLSR For a protect line in a two fiber ring Protection Switching Count PSC refers to the number of times a protection switch has occurred either to a particular span s line protection or away from a particular span s line protection Therefore if a protection switch occurs on a two fiber BLSR the PSC of the protection span to which the traffic is switched will increment and when the switched traffic returns to its original working span from the protect span the PSC of the protect span will increment again PSC R In a four fiber bidirectional line switched ring BLSR Protection Switching Count Ring PSC R is a count of the number of times service switches from a working line to a protection line plus the number of times it switches back to a working line A count is only incremented if ring switching is used PSC S In a four fiber BLSR Protection Switching Count Span
382. nd node using the Lockout Protect Span command This condition is only seen on the network view Conditions tab and is accompanied by LKOUTPR S The port where the lockout originated is marked by an L on the network view detailed circuit map Clear the FE LOCKOUTOFPR SPAN Condition Step1 To troubleshoot an FE condition determine which node and card link directly to the card reporting the FE alarm Step2 Log into the node that links directly to the card reporting the FE condition Step3 Ensure there is no lockout set Complete the Clear a BLSR External Switching Command procedure on page 2 134 Step4 If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 6 73 FE MANWKSWPR RING Default Severity Not Alarmed NA Non Service Affecting NSA Logical Object OCN The Far End Ring Manual Switch of Working to Protect condition occurs when a BLSR working ring is switched from working to protect at a far end node using the MANUAL RING command Clear the FE MANWKSWPR RING Condition Step1 To troubleshoot an FE condition determine which node and card link directly to the card reporting the FE alarm For example an FE AIS condition from the OC 48 card in Slot 12 of Node 1 could link to the main AIS condition from an OC 48 card in Slot 6 of Node 2 Step2 Log into the node that links directly to the card reporting the FE cond
383. nd of the connection between traffic cards is removed Note When an alarm includes a numeric or alphabetical designation it indicates whether the alarm applies to the first or second card of a specific type on the shelf A zero or A indicates that the alarm occurs against the first card of its type from left to right in the shelf A one or B indicates that the alarm occurs against the second card of its type in the shelf Clear the CIDMISMATCH A Alarm Step 1 Depending on how many CIDMISMATCH alarms are raised take one of the following actions e If two CIDMISMATCH alarms CIDMISMATCH A and the CIDMISMATCH B alarm on page 2 31 are present continue with Step 6 e One CIDMISMATCH x alarm indicates trouble related to one SSXC card If an automatic switch to the alternate copy SSXC card occurred the alarmed SSXC card can be serviced If traffic has not switched complete the Request a Cross Connect Card Preferred Copy Switch procedure on page 2 136 To determine which SSXC card is the preferred copy and if it is currently being used in node view click the Maintenance Preferred Copy tabs The Data Copy area Preferred field shows Copy A or Copy B The Currently Used field shows the copy being used S Note In CTC Copy A refers to the SSXC card in Slot 6 Copy B refers to the SSXC card in Slot 8 Either copy can be chosen as the preferred copy SSXC card The other SSXC card is called the alternate SSXC card in this
384. nded for dual rolls For auto dual Refer to warning message text rolls please verify that roll to facilities are in service and error free WID 2157 Cannot complete roll s CTC could not complete the roll because 0 roll is destroyed roll is in incomplete state roll is in TL1_roll state roll is cancelled or roll is not ready to complete EID 2158 Invalid roll mode There are two roll modes auto and manual 0 For one way circuit source roll the roll mode must be auto and for one way circuit destination roll the roll mode must be manual EID 2159 Roll not ready for completion The roll is not ready for completion 0 EID 2160 Roll not connected Refer to error message text 0 EID 2161 Sibling roll not complete One of the rolls is not completed for the 0 dual roll If it is auto roll it will be completed when a valid signal is detected If it is manual roll you must complete the roll from CTC if Bridge and Roll is initiated from CTC or from TL1 if Bridge and Roll is initiated from TL1 EID 2162 Error during roll acknowledgement Refer to error message text 0 H Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 l Chapter4 Error Messages Table 4 1 Error Messages continued Error or Warning ID Error or Warning Message Description EID 2163 Cannot cancel roll CTC cannot cancel the roll 0 EID 2164 Roll error CTC encou
385. ndows and Solaris is available on R6 0 product CDs 1 6 4 Unsupported Platforms and Browsers Software R6 0 does not support the following platforms e Windows 95 e Solaris 2 5 e Solaris 2 6 Software R6 0 does not support the following browsers and JREs e Netscape 4 73 for Windows e Netscape 4 76 on Solaris is not supported e Netscape 7 on Solaris 8 or 9 is only supported with JRE 1 4 2 Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 ELE Chapter1 General Troubleshooting BE 1 6 5 Retrieve the Node Information 1 6 5 Retrieve the Node Information Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Step 9 Step 10 If you do not know the IP address of your ONS 15600 network element NE you can obtain and view the NE information using a TL1 session Connect a 3 pair swapping null modem adapter to the RS 232 port on the customer access panel CAP Connect a serial cable to the null modem adapter and to the serial port on your PC Configure the terminal emulation software HyperTerminal a Terminal emulation vt100 b Bits per second 9600 c Parity None d Stop BITS 1 e Flow control None Press Enter A gt prompt appears At the prompt type the Activate User command to open a TL1 session ACT USER CISCO15 lt CTAG gt lt PID gt amp Note When the semicolon is typed the TL1 command is executed immediately At the prompt type the Retrieve Networ
386. ng page 5 11 5 1 Threshold Performance Monitoring Thresholds are used to set error levels for each PM You can program PM threshold ranges from the Provisioning SONET Thresholds tabs on the Cisco Transport Controller CTC card view To provision card thresholds such as line path and SONET thresholds refer to the Cisco ONS 15600 Procedure Guide During the accumulation cycle if the current value of a performance monitoring parameter reaches or exceeds its corresponding threshold value a threshold crossing alert TCA is generated by the node and sent to CTC TCAs provide early detection of performance degradation When a threshold is crossed March 2009 Cisco ONS 15600 Troubleshooting Guide R6 0 H Chapter5 Performance Monitoring W 52 Intermediate Path Performance Monitoring the node continues to count the errors during a given accumulation period If 0 is entered as the threshold value the performance monitoring parameter is disabled Figure 5 1 shows the Provisioning gt SONET Thresholds tabs for an OC 48 STM 16 card Figure 5 1 SONET Thresholds Tab for Setting Threshold Values SONET Thresholds tab Provisioning tab Card view I a amp amp 2 e ezzjeo a w ma 5 IIT tef ma ffs 1 I E E Aarma zeresana Witsey Cresta Prevtetertag marbenarce Peformance Ns Ho End 15 Vin Lite SONET Tiwstekde Pot cv rz ts rc uas PaO Pan Pac Pray SONET STS 1 KU 3T
387. nical Assistance Center TAC to create a new user name and password See the Obtaining Documentation and Submitting a Service Request section on page 33 1 7 8 Superuser Password Needs to Be Reset Symptom The Superuser password has been lost or compromised Table 1 13 describes the potential cause of the symptom and the solution Table 1 13 Possible Problem No IP Connectivity Exists Between Nodes Solution A security breach or record keeping error has occurred Reset the ONS 15600 to the default Superuser UID and password combination using the lamp test button Reset the ONS 15600 Password S Note To complete this procedure you must be on site and have IP connectivity to the node March 2009 Cisco ONS 15600 Troubleshooting Guide R6 0 H Chapter1 General Troubleshooting BE 1 7 9 No IP Connectivity Exists Between Nodes Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Locate the recessed button labelled LAMP TEST on the front of the active TSC card Press in and hold down the recessed button labelled LAMP TEST for five seconds Release the LAMP TEST button for approximately two seconds Again press in and hold down the button labelled LAMP TEST for five seconds Again release the LAMP TEST button Start a normal CTC session At the login screen CTC accepts the default username and password set when the ONS 15600 node shipped The default username is CISCO15 and the passwor
388. node has lost DCC connectivity See the 1 6 9 TCP IP Connection is Lost section on page 1 51 There are user ID and or password issues See the 1 7 7 Username or Password Mismatch section on page 1 58 1 8 5 1 Repair Circuits Step 1 Step 2 Step 3 Step 4 In node view click the Circuits tab Note that all circuits listed are PARTIAL In node view choose Repair Circuits from the Tools drop down list The Circuit Repair dialog box appears Read the instructions in the Circuit Repair dialog box If all the steps in the dialog box have been completed click Next Ensure that you have the old and new MAC addresses The Node MAC Addresses dialog box appears a From the Node drop down list choose the name of the node where you replaced the CAP H Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 l Chapter1 General Troubleshooting 19 Fiber and Cabling W b In the Old MAC Address field enter the old MAC address c Click Next Step5 The Repair Circuits dialog box appears Read the information in the dialog box and click Finish S Note The CTC session freezes until all circuits are repaired Circuit repair can take up to five minutes or more depending on the number of circuits provisioned When the circuit repair is complete the Circuits Repaired dialog box appears Step6 Click OK Step7 In the node view of the new node click the Circuits tab Note that all circuits li
389. ntain the following information Object IDs that uniquely identify each event with information about the generating entity the slot or port synchronous transport signal STS and Virtual Tributary VT or bidirectional line switched ring BLSR e Severity and service effect of the alarm Critical CR Major MJ Minor MN or event Service Affecting SA or Non Service Affecting NSA e Date and time stamp showing when the alarm occurred Cisco ONS 15600 Troubleshooting Guide R6 0 Em March 2009 Chapter6 SNMP 6 7 1 Generic and IETF Traps 6 7 1 Generic and IETF Traps MI Table 6 4 contains information about the generic threshold and performance monitoring MIBs that can be used to monitor any network element NE contained in the network The ONS 15600 supports the generic IETF traps listed in Table 6 4 Table 6 4 ONS 15600 Generic Traps Trap From RFC No MIB Description coldStart RFC1213 MIB Agent up cold start warmsStart RFC1213 MIB Agent up warm start entConfigChange RFC2037 The entLastChangeTime value has changed ENTITY MIB 6 7 2 Variable Trap Bindings Each SNMP trap contains variable bindings that are used to create the MIB tables Variable bindings for the ONS 15600 are listed in Table 6 5 For each group such as Group A all traps within the group are associated with all of its variable bindings Table 6 5 15600 SNMPv2 Trap Variable Bindings Variable Binding
390. ntered a roll error 0 WID 2165 The MAC address of node 0 has been changed All circuits Repair the circuits that originate from or originating from or dropping at this node will need to be drop at the specified node with the new repaired MAC address WID 2166 Unable to insert node into the domain as the node is not Initialize the node and proceed initialized WID 2167 Insufficient security privilege to perform this action You do not have the privilege to perform this action WID 2168 Warnings loading 0 1 CTC encountered warnings while loading the alarm profile import file WID 2169 One or more of the profiles selected do not exist on one or more The profile selected does not exist on the of the nodes selected node Select another profile WID 2170 The profile list on node 0 is full Please delete one or more The number of profile that can exist on a profiles if you wish to add profile node has reached the limit To add a profile 1 delete any of the existing profiles WID 2171 You have been logged out Click OK to exit CTC Refer to warning message text WID 2172 The CTC CORBA IIOP listener port setting of 0 will be The Internet Inter ORB Protocol IIOP applied on the next CTC restart listener port setting for the CTC Common Object Request Broker Architecture CORBA will be applied on the next CTC restart EID 2173 Port unavailable The desired CTC CORBA IIOP listener Select an alternate port because the current
391. number of packets including bad packets received that were 64 bytes in length excluding framing bits but including FCS bytes etherStatsPkts65to127Octets The total number of packets including bad packets received that were between 65 and 127 bytes in length inclusive excluding framing bits but including FCS bytes etherStatsPkts128to255Octets The total number of packets including bad packets received that were between 128 and 255 bytes in length inclusive excluding framing bits but including FCS bytes etherStatsPkts256to51 1 Octets The total number of packets including bad packets received that were between 256 and 511 bytes in length inclusive excluding framing bits but including FCS bytes etherStatsPkts512to1023Octets The total number of packets including bad packets received that were between 512 and 1023 bytes in length inclusive excluding framing bits but including FCS bytes etherStatsPkts1024to1518Octets The total number of packets including bad packets received that were between 1024 and 1518 bytes in length inclusive excluding framing bits but including FCS bytes Rx Utilization The percentage of receive Rx line bandwidth used by the Ethernet ports during consecutive time segments Tx Utilization Same as Rx Utilization except calculated over the transmit Tx line bandwidth Rx Alignment Errors A count of frames received on a particular interface that ar
392. o Confirm BLSR Operation dialog boxes Initiate a Lock Out on a BLSR Protect Span Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 From the View menu choose Go to Network View Click the Provisioning BLSR tabs Choose the BLSR and click Edit Right click the BLSR node channel port and choose Set West Protection Operation if you chose a west channel or Set East Protection Operation if you chose an east channel In the Set West Protection Operation dialog box or the Set East Protection Operation dialog box choose Lockout Protect Span from the drop down list Click OK Click Yes in the two Confirm BLSR Operation dialog boxes Initiate an Exercise Ring Switch on a BLSR Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Log into a node on the network If you are already logged in continue with Step 2 Click View Go to Network View Click the Provisioning BLSR tabs Click the row of the BLSR you are exercising then click Edit Right click the west port of a node and choose Set West Protection Operation In the Set West Protection Operation dialog box choose Exercise Ring from the drop down list Click OK Click Yes in the Confirm BLSR Operation dialog box Initiate an Exercise Ring Switch on a Four Fiber BLSR Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Log into a node on the network If you are already logged in continue with Step 2 Click View Go to Network View Click the Pro
393. ocated in the Maintain the Node chapter in the Cisco ONS 15600 Procedure Guide as needed Stepb Ifthe alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 6 51 EQPT PIM PPM Default Severity Critical CR Service Affecting SA Logical Object PPM The EQPT alarm for an SFP PPM is raised when a 4PIO PIM is reporting low electrical amplitude from an SFP PPM If this symptom shows up from multiple SFPs PPMs then the alarm should be against the 4PIO PIM Otherwise the alarm will be against the SFP PPM creating the problem Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 ELE Chapter2 Alarm Troubleshooting BE 25652 E W MISMATCH Clear the EOPT PIM PPM Alarm Step 1 Step 2 Step 3 Move any traffic away from the affected SFP PPM using guidelines and instructions in the Maintain the Node chapter in the Cisco ONS 15600 Procedure Guide then replace the alarmed SFP PPM module using instructions in that guide If the alarm does not clear move any traffic away from the affected 4PIO PIM using the instructions in the Install Cards and Fiber Optic Cable chapter in the Cisco ONS 15600 Procedure Guide and replace the 4PIO PIM If the alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 to report
394. ode Refer to error message text WID 5022 Warning Ethergroup circuits are stateless i e always in Refer to warning message text service Current state selection of 0 will be ignored EID 5023 Unable to communicate with node CTC encountered a network Operation failed communication error Connectivity between CTC and the NE was disrupted either transiently or permanently EID 5024 Overhead circuit will not be upgraded Refer to error message text WID 5025 The path targeted for this switch request is already active The Refer to warning message text switch request can be applied but traffic will not switch at this time EID 5026 A 15600 cannot serve as the primary or secondary node ina 4 Refer to error message text Fiber 0 circuit Please change your ring and or node selections so that a 15600 is not chosen as the primary or secondary node in this 4 Fiber 1 circuit WID 5027 The 0 Edit Window for 1 has been closed due to significant Re open the BLSR MS SPRing edit provisioning changes These changes may only be transitory so window to view the updated state of the you may re open the 0 Edit Window to view the updated node state WID 5028 Warning This operation should only be used to clean up rolls Refer to warning message text that are stuck It may also affect completeness of the circuit Continue with deletion EID 5033 Unable to load profile Error decoding characters CTC detected an error while decoding c
395. of the alarm or condition as follows e A raised R event is one that is active Acleared C event is one that is no longer active e A transient T event is one that is automatically raised and cleared in CTC during system changes such as user login logout loss of connection to node view etc Transient events do not require user action These are listed in Chapter 3 Transient Conditions 2 5 7 Safety Summary AN This section covers safety considerations to ensure safe operation of the ONS 15600 system Personnel should not perform any procedures in this manual unless they understand all safety precautions practices and warnings for the system equipment Some troubleshooting procedures require installation or removal of cards In these instances users should pay close attention to the following caution Caution A Hazardous voltage or energy might be present on the backplane when the system is operating Use caution when removing or installing cards Some troubleshooting procedures require installation or removal of optical cards In these instances users should pay close attention to the following warnings Warning Invisible laser radiation could be emitted from the end of the unterminated fiber cable or connector Do not stare into the beam directly with optical instruments Viewing the laser output with certain optical instruments for example eye loupes magnifiers and microscopes within a distance of 1
396. often reports either the FRNGSYNC alarm on page 2 66 or the HLDOVRSYNC condition on page 2 71 after a SYNCTHIRD alarm March 2009 Cisco ONS 15600 Troubleshooting Guide R6 0 H Chapter2 Alarm Troubleshooting BI 256 190 SYSBOOT Clear the SYNCTHIRD Alarm Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 A In node view click the Provisioning gt Timing gt General tabs Verify that the current configuration of REF 3 for the NE Reference For more information about references refer to the Change Node Settings chapter in the Cisco ONS 15600 Procedure Guide If the third timing source is a BITS input complete the Clear the LOS BITS Alarm procedure on page 2 85 If the third timing source is an incoming port on the ONS 15600 complete the Clear the LOF OCN Alarm procedure on page 2 81 If the third timing source uses the internal ONS 15600 timing complete the Soft Reset a Card Using CTC procedure on page 2 134 Wait ten minutes to verify that the card you reset completely reboots and becomes the standby card If the reset card has not rebooted successfully or the alarm has not cleared call Cisco TAC 1 800 553 2447 If the Cisco TAC technician tells you to reseat the card complete Reset a Card with a Card Pull Reseat procedure on page 2 136 If the Cisco TAC technician tells you to remove the card and reinstall a new one follow the Replace an OC 48 Card or OC 192
397. ogical Objects OCN STSMON The Wait to Restore condition indicates that revertive switching is specified and that a switch to protection occurred When the working path is viable this condition occurs while the wait to restore timer has not expired The condition clears when the timer expires and traffic switches back to the working path 2 6 200 XCMTX Default Severity Critical CR Service Affecting SA Logical Object NE The Unavailable Cross Connection Matrix Equipment alarm indicates no cross connection matrix on the NE node If there was previously a single SSXC card running in unprotected mode that card fails If there were two cards running in protected mode the matrix has become unavailable on both Troubleshoot with the Clear the UNPROT XCMTX Alarm procedure on page 2 121 2 7 LED Behavior The following the subsections describe LED behaviors of the TSC card SSXC card and OC N cards 2 1 1 TSC Card Level Indicators Table 2 13 lists typical card level TSC card LED behaviors Table 2 14 lists typical network level TSC card LED behaviors Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 EXE Chapter2 Alarm Troubleshooting Bl 272 TSC Card Network Level Indicators Table 2 13 TSC Card Level Indicators Indicator LED Color Definition STAT Red Indicates a hardware fault this LED is off during normal operation Replace the card if the STAT LED persists During diagnostics the LED flashes quickl
398. om node CTC encountered an error trying to load the alarm profile from the node EID 2069 File not found or I O exception Either the specified file was not found or No such file or directory there was an input output exception EID 2070 Failure deleting profile 0 There was a failure in deleting the specified profile EID 2071 Only one column may be highlighted You cannot select more than one column during clone action EID 2072 Only one profile may be highlighted You cannot select more than one profile H Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 l Chapter4 Error Messages Table 4 1 Error Messages continued Error or Warning ID Error or Warning Message Description EID 2073 This column is permanent and may not be removed You cannot delete a permanent column EID 2074 Select one or more profiles You have not selected any profile or column Reset operation is done by right clicking the selected column EID 2075 This column is permanent and may not be reset You cannot reset a permanent column EID 2077 This column is permanent and may not be renamed You cannot rename a permanent column EID 2078 At least two columns must be highlighted You cannot compare two profiles unless you select two columns EID 2079 Cannot load alarmables into table There are no reachable nodes Refer to error message text from which the list o
399. on Service Affecting NSA Logical Objects EXT SREF NE SREF The Force Switch to Second Timing Source condition occurs when the user issues a Force command to switch to the second timing source amp Note FRCDSWTOSEC is an informational condition It does not require troubleshooting 2 6 84 FRCDSWTOTHIRD Default Severity Not Alarmed NA Non Service Affecting NSA Logical Objects EXT SREF NE SREF The Force Switch to Third Timing Source condition occurs when the user issues a Force command to switch to a third timing source S Note FRCDSWTOTHIRD is an informational condition It does not require troubleshooting 2 6 85 FREO MISMATCH Default Severity Minor MN Non Service Affecting NSA Logical Object EQPT The Frequency Mismatch alarm occurs when one of the two TSC cards has a timing module failure that causes an inconsistency between the TSC card timing frequencies This alarm can be caused by the active or standby TSC card Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 ECTS Chapter2 Alarm Troubleshooting BI 2 6 86 FRNGSYNC The ONS 15600 checks timing frequency synchronization in 83 minute 1 23 hours and minutes cycles The FREQ MISMATCH alarm occurs if two consecutive timing check cycles show frequency mismatches The alarm is cleared if one cycle shows a timing frequency match between the TSC cards Clear the FREQ MISMATCH Alarm Step 1 Step 2 Step 3 Step 4
400. on circuits that Refer to warning message text are partially created by TL1 To continue with bridge and roll in CTC selected circuits must be upgraded OK to upgrade selected circuits and continue bridge and roll operation EID 2328 Circuit reconfigure error The attempt to reconfigure the specified 0 circuit has failed EID 2329 0 of 1 circuits could not be successfully created A few circuits could not be created EID 2330 Circuit verification selected 0 invalid The selected item specified by 0 is 1 invalid as per the details specified in 1 EID 2331 Deleting 0 may be service affecting Deleting the item can affect the service of CTC EID 2332 Hold off timer validation error in row 0 Refer to error message text 1 hold off timer for 2 must be between 3 10 000 ms in steps of 100 ms EID 3001 An Ethernet RMON threshold with the same parameters Change a few parameters in an Ethernet already exists Please change one or more of the parameters and try again remote monitoring RMON threshold and try again B Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 l Chapter4 Error Messages Table 4 1 Error Messages continued Error or Warning ID Error or Warning Message Description EID 3002 Error retrieving defaults from the node 0 There was an error while retrieving the defaults from the specified nod
401. on or call Cisco TAC 1 800 553 2447 to report a Service Affecting SA problem March 2009 Cisco ONS 15600 Troubleshooting Guide R6 0 H Chapter2 Alarm Troubleshooting BE 256115 LO RXPOWER 2 6 115 LO RXPOWER Default Severity Minor MN Non Service Affecting NSA Logical Object OCN The Equipment Low Receive Power alarm is an indicator of the optical signal power that is transmitted to the ASAP card LO RXPOWER occurs when the measured optical power of the received signal falls below the threshold value which is user provisionable Note For more information about ASAP cards refer to the Cisco ONS 15600 Reference Manual For more information about how they and their component modules are provisioned refer to the Cisco ONS 15600 Procedure Guide Clear the LO RXPOWER Alarm Step 1 Determine whether there are any faults for the SFP PPM or 4PIO PIM modules associated with the errored circuit If there are troubleshoot them using the procedures in this manual Step2 If no faults are present on the other port s of the transmit or receive card use a known good loopback cable to complete the Create the Facility Line Loopback or Payload Loopback on the Source Optical Port procedure on page 1 7 and test the loopback Step3 Ifthe carrier module itself is bad and you need all of its port bandwidth complete the Replace an ASAP Carrier Module procedure on page 2 141 If the port is bad but you can move the tr
402. on travels on the B2 byte of the SONET overhead The SF clears when the BER level falls to one tenth of the threshold level that triggered the alarm A BER increase is sometimes caused by a physical fiber problem including a poor fiber connection a bend in the fiber that exceeds the permitted bend radius or a bad fiber splice Troubleshoot with the Clear the SD L Condition procedure on page 2 107 Cisco ONS 15600 Troubleshooting Guide R6 0 EXCQ March 2009 Chapter2 Alarm Troubleshooting 2 6 163 SF P 26 1603 SF P MI Default Severity Not Alarmed NA Non Service Affecting NSA Logical Object STSMON The Signal Fail Path condition occurs when the B3 error count in the SONET overhead exceeds the limit Troubleshoot with the Clear the SD L Condition procedure on page 2 107 2 6 1604 SFTWDOWN S Default Severity Minor MN Non Service Affecting NSA Logical Object EQPT A Software Download in Progress condition occurs when a TSC card is downloading or transferring software No action is necessary Wait for the transfer or the software download to complete If the alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 Note It takes approximately 20 minutes for the active TSC card to transfer the system software to the newly installed TSC card Software transfer occurs in instances where different software v
403. ondition does not result in a standing condition 3 3 2 ADMIN DISABLE CLR The ADMIN DISABLE CLR Disable Inactive Clear condition occurs when the administrator clears the disable flag on the user account This transient condition does not result in a standing condition 3 3 3 ADMIN LOCKOUT The ADMIN LOCKOUT Admin Lockout of User condition occurs when the administrator locks a user account This transient condition does not result in a standing condition 3 3 4 ADMIN LOCKOUT CLR The ADMIN LOCKOUT CLR Admin Lockout Clear condition occurs when the administrator unlocks a user account or the lockout time expires This transient condition does not result in a standing condition 3 3 5 ADMIN LOGOUT The ADMIN LOGOUT Admin Logout of User condition occurs when the administrator logs off a user session This transient condition does not result in a standing condition 3 3 6 ADMIN SUSPEND The ADMIN SUSPEND Suspend User condition occurs when the password for a user account expires This transient condition does not result in a standing condition Cisco ONS 15600 Troubleshooting Guide R6 0 ES March 2009 Chapter3 Transients Conditions 3 37 ADMIN SUSPEND CLR MI 3 3 7 ADMIN SUSPEND CLR The ADMIN SUSPEND CLR Suspend User Clear condition occurs when the user or administrator changes the password This transient condition does not result in a standing condition 3 3 8 AUTOWDMANS The AUTOWDMANS Auto
404. one row in param column needs to be selected Refer to error message text EID 3076 CTC lost its connection with this node The NE Setup Wizard Refer to error message text will exit EID 3077 No optical link selected Refer to error message text EID 3078 Unable to create optical link Refer to error message text EID 3079 Cannot apply defaults to node 0 CTC cannot apply the defaults to the specified node EID 3080 Cannot go to the target tab 0 CTC cannot go to the specified target tab EID 3081 Port type cannot be changed Refer to error message text EID 3082 Cannot modify the 0 extension byte You cannot modify the specified extension byte EID 3083 Error while retrieving stats Error in getting statistics EID 3084 Error encountered while trying to retrieve laser parameters for There is no card or there was an internal 0 communications error when attempting to get the laser parameters for the card EID 3085 No OSC Terminations selected Select an OSC termination and proceed EID 3086 One or more Osc terminations could not be created Refer to error message text EID 3087 OSC termination could not be edited Refer to error message text EID 3088 No 0 card to switch No card of the specified type to switch EID 3089 Cannot use change 0 state when 1 is failed or missing Cannot use or change the specified state when the card is failed or missing EID 3090 Cannot perform operation as 0 is Cannot perform operation 1JLOCKED ON LOCKED
405. oopback itself is listed in the Conditions window For example the window would list the LPBKFACILITY condition for a tested port The Alarms window will show AS MT which means that alarms are suppressed on the facility during loopback Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 Chapter 1 General Troubleshooting A 1 1 2 Payload Loopbacks W In addition to the Conditions window listing the following behaviors occur e fan electrical or optical port is in the Out of Service and Management Disabled OOS MA DSBLD service state it injects an AIS signal upstream and downstream When an electrical or optical port is placed in the OOS MA MT service state before loopback testing the port clears the AIS signal upstream and downstream unless there is a service affecting defect that would also cause an AIS signal to be injected For more information about placing ports into alternate states for testing refer to the Change Card Settings chapter of the Cisco ONS 15600 Procedure Guide Caution A lock out of protection must be executed before putting a two fiber or four fiber BLSR span into a facility loopback state That is a span lockout of one side such as the east side of a two fiber BLSR is required before operating a facility loopback on the same east side of the ring A span lockout of one protection side such as the east protection side of a four fiber BLSR is required before operating a facilit
406. oose OOS MT from the Admin State column for the port being tested If multiple ports are available select the appropriate row for the desired port c Click Apply Step4 Create the loopback On the Maintenance tab click the correct subtab e For an OC 48 card or OC 192 card click the Loopback gt Port tabs e For an ASAP card click the Optical gt Loopback gt Port tabs Stepb Choose the loopback type S Note If multiple ports are available choose the row associated with the correct port and then configure the loopback For an OC 48 card click Facility Line in the Loopback Type column Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 EN Chapter1 General Troubleshooting B 121 Perform a Facility Line Loopback or Payload Loopback on a Source Node Optical Port e For an OC 192 card click Payload in the Loopback Type column e For an ASAP card click Facility Line in the Loopback Type column Step6 Click Apply Step7 Click Yes in the confirmation dialog box S Note Itis normal for the LPBKFACILITY OCN condition on page 2 88 or the LPBKTERMINAL GIGE condition on page 2 89 to appear during loopback setup The condition clears when you remove the loopback Step8 Complete the Test and Clear the Facility Line Loopback or Payload Loopback Circuit procedure on page 1 8 Test and Clear the Facility Line Loopback or Payload Loopback Circuit Step1 Ifthe test set is not a
407. opback tests a SONET STS circuit path as it passes through a single shelf cross connect SSXC card and loops back to the port being tested without affecting other traffic on the optical port Cross connect loopbacks are less invasive than terminal or facility loopbacks Testing with facility or terminal loopbacks testing often involve taking down the whole line however an XC loopback allows you to create a loopback on any embedded channel at supported payloads of STS 1 granularity and higher For example you can place a loopback on a single STS 1 STS 3c STS 6c etc on an optical facility without interrupting the other STS circuits Figure 1 4 shows the XC loopback path Figure 1 4 Cross Connect Loopback Path on an OC N Port Test Setl OC Nx i SSXC OC Ny e s 124001 This test can be conducted locally or remotely through the CTC interface without on site personnel It takes place on an OC 48 OC 192 or ASAP port and tests the traffic path on that STS or higher circuit through the port and SSXC The signal path is similar to a facility loopback The XC loopback breaks down the existing path and creates a new cross connect a hairpin while the source of the original path is set to inject a line side AIS P The signal path and AIS injection are shown in Figure 1 5 Figure 1 5 Network Element with SONET Cross Connect Loopback Function Equipment to perform framing scrambling etc such as signal terminat
408. or MN Non Service Affecting NSA Logical Object OCN The Far End Signal Degrade Protection Line Failure alarm occurs when an APS channel SD L condition on page 2 106 occurs on the far end protect card amp Note The FESDPRLF alarm occurs when bidirectional protection is used on optical cards in a 1 1 configuration or four fiber BLSR configuration Clear the FE SDPRLF Alarm Step1 To troubleshoot an FE condition determine which node and card link directly to the card reporting the FE alarm Step2 Log into the node that links directly to the card reporting the FE condition Step3 Clear the main alarm which in this case is probably the SD L condition on page 2 106 If not refer to the appropriate alarm section in this chapter in this chapter for instructions Step4 Ifthe alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 Cisco ONS 15600 Troubleshooting Guide R6 0 262 i March 2009 Chapter2 Alarm Troubleshooting 2 6 76 FE SF RING W 2 6 76 FE SF RING Default Severity Not Alarmed NA Non Service Affecting NSA Logical Object OCN The Far End Signal Failure BER Threshold Passed for a BLSR Ring alarm indicates that an SF L alarm on page 2 108 has occurred at the far end node and it has in turn affected the ring s traffic Clear the FE SF RING Alarm Step1 To troubleshoot an FE condi
409. or the port being tested d Click Apply e Click Yes in the confirmation dialog box Complete the Test and Clear the XC Loopback Circuit procedure on page 1 14 March 2009 Cisco ONS 15600 Troubleshooting Guide R6 0 H Chapter1 General Troubleshooting B 123 Perform an XC Loopback on the Source Optical Port Test and Clear the XC Loopback Circuit Step1 Ifthe test set is not already sending traffic send test traffic on the loopback circuit Step2 Examine the test traffic received by the test set Look for errors or any other signal information that the test set is capable of indicating Step3 If the test set indicates a good circuit no further testing is necessary with the cross connect Clear the XC loopback a In card view click the Maintenance gt Loopback gt SONET STS tabs or Maintenance gt Optical gt Loopback gt SONET STS tabs b Uncheck the check box in the XC Loopback column for the circuit being tested c Click Apply d Click Yes in the confirmation dialog box Step4 Complete the Test the Alternate SSXC Card procedure on page 1 14 Test the Alternate SSXC Card Step 1 Do a manual data copy switch of the SSXC cards before retesting the XC loopback circuit a In node view select the Maintenance gt Preferred Copy tabs b In the Set Preferred drop down menu select the alternate copy For example if Copy B is preferred and in use select Copy A S Note Note CTC
410. ort being tested d Click Apply Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 EUN Chapter1 General Troubleshooting BB 132 Perform a Terminal Inward Loopback on a Source Node Ethernet Port e Click Yes in the confirmation dialog box Step9 Complete the 1 3 2 Perform a Terminal Inward Loopback on a Source Node Ethernet Port procedure on page 1 28 1 3 2 Perform a Terminal Inward Loopback on a Source Node Ethernet Port The terminal loopback test is performed on the node source Ethernet port For the circuit in this example it is the source Ethernet port in the source node You first create a bidirectional circuit that starts on the node destination Ethernet port and loops back on the node source Ethernet port You then proceed with the terminal loopback test Completing a successful terminal loopback to a node source port verifies that the circuit is good to the source port A Caution Performing a loopback on an in service circuit is service affecting amp Note Terminal loopbacks require on site personnel Complete the Create the Terminal Inward Loopback on a Source Node Ethernet Port procedure on page 1 28 Create the Terminal Inward Loopback on a Source Node Ethernet Port Step 1 Connect an optical test set to the ASAP card Ethernet port you are testing amp Note For specific procedures to use the test set equipment consult the manufacturer a If you
411. orting the alarm in the Alarms window Click the Circuits Circuits tabs Select the circuit reporting the alarm by identifying it according to its Source or Destination column slots and ports This circuit has probably switched to the protect port Click the Edit button In the Edit Circuit window check the Show Detailed Circuit Map check box and click Apply On the detailed circuit map right click the drop destination circuit port and choose Edit Path Trace from the shortcut menu Compare the Current Received String and Current Expected String entries in the path trace dialog box If the strings differ and the Current Received String is correct but the Current Expected String is not correct the Transmit or Expected strings and click Apply If the strings differ and the Current Expected String is correct but the Current Received String is not there is a problem with the PTE upstream Troubleshoot the problem in the PTE Click Close If the alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 6 192 TPTFAIL POS The TPTFAIL alarm for packet over SONET POS is not used in this platform in this release It is reserved for future development 2 6 193 UNEO P S Default Severity Critical CR Service Affecting SA Logical Object STSMON An SLMF Unequipped Path Signal Label Mismatch Failure alarm occurs when the path
412. orts are covered in 1 3 Troubleshooting an Ethernet Circuit Path With Loopbacks page 1 25 Terminal loopbacks are not available on OC 48 or OC 192 cards To create a terminal loopback create a bidirectional circuit originating on the node source optical port and looping back on the node source optical port You then proceed with the terminal loopback test Completing a successful terminal loopback to a node source port verifies that the circuit is good to the source port Figure 1 7 shows an example of a terminal loopback on a source optical port Figure 1 7 Terminal Inward Loopback on a Source Node OC N Port Source Intermediate Destination ONS Node ONS Node ONS Node OC N p XC OC N OC N XC OC N OC N XC OC N f gt sa i p 7 TS Test Set gt o JP Caution Performing a loopback on an in service circuit is service affecting S Note Terminal loopbacks require on site personnel Complete the Create the Terminal Inward Loopback on a Source Node Optical Port procedure on page 1 10 Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 EN Chapter1 General Troubleshooting B 122 Perform a Terminal Inward Loopback on a Source Node Optical Port Create the Terminal Inward Loopback on a Source Node Optical Port Step 1 Connect an optical test set to the ASAP card optical port you are testing S Note For specific p
413. ostatic discharge wristband when working with a powered ONS 15600 Plug the wristband cable into the ESD jack located on the lower right edge of the shelf assembly Clear the attempted switch by completing the following steps a In node view click the Circuits Circuits tabs b Highlight the path where you tried to perform the switch In the Switch State column verify that the state is Clear If it is not select Clear from the list c Click Apply If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 If the alarm was reported against the ONS 15600 it is Service Affecting SA and should be reported 2 6 62 FAILTOSWR A Default Severity Not Alarmed NA Non Service Affecting NSA Logical Object OCN The Fail to Switch to Protection Ring condition occurs when a ring switch did not complete because of internal APS problems FAILTOSWR clears in any of the following situations e A physical card pull of the active TSC card done under Cisco TAC supervision e A node power cycle e A higher priority event such as an external switch command The next ring switch succeeds e The cause of the APS switch such as the SD L condition on page 2 106 or the SF L condition on page 2 108 clears Warning A Invisible laser radiation could be emitted from the end of the unterminated fiber cable or connec
414. ou are testing S Note For specific procedures to use the test set equipment consult the manufacturer a If you just completed the 1 3 3 Create a Facility Line Loopback on an Intermediate Node Ethernet Port procedure on page 1 31 for an ASAP card Ethernet port leave the optical test set hooked up to the intermediate node port b If you are starting the current procedure without the optical test set hooked up to the source port use appropriate cabling to attach the Tx and Rx terminals of the optical test set to the port you are testing Both Tx and Rx connect to the same port Adjust the test set accordingly Refer to manufacturer instructions for test set use Use CTC to set up the terminal loopback on the test port a In node view click the Circuits tab and click Create b In the Circuit Creation dialog box choose the type such as STS and number such as 1 c Click Next d In the next Circuit Creation dialog box give the circuit an easily identifiable name such as Eth1toEth4 e Leave the Bidirectional check box checked f Click Next g Inthe Circuit Creation source dialog box select the same Node card Slot Port and STS or VT where the test set is connected h Click Next i In the Circuit Creation destination dialog box use the same Node card Slot Port and STS or VT used for the source dialog box j Click Next k In the Circuit Creation circuit routing preferences dialog box leave
415. ouble click the card in CTC to display the card view c Click the Provisioning gt Line tabs d Verify that the Admin State column lists the port as IS e Ifthe Admin State column lists the port as OOS MT or OOS DSBLD click the column and choose IS Click Apply If the OC N cards are active and in service verify fiber continuity to the ports on the recorded cards To verify fiber continuity follow site practices If fiber continuity to the ports is good use an optical test set to verify that a valid signal exists on the line For specific procedures to use the test set equipment consult the manufacturer Test the line as close to the receiving card as possible Caution Using an optical test set disrupts service on the OC N card It could be necessary to manually switch traffic carrying circuits over to a protection path Refer to the 2 8 2 Protection Switching Lock Initiation and Clearing section on page 2 126 for commonly used switching procedures Step9 Ifthe signal is valid clean the fiber according to site practice If no site practice exists complete the procedure in the Maintain the Node chapter in the Cisco ONS 15600 Procedure Guide Step10 If cleaning the fiber does not clear the condition verify that the power level of the optical signal is within the OC N card receiver specifications The 1 9 3 Optical Traffic Card Transmit and Receive Levels section on page 1 69 lists these specifications Step
416. oubleshooting Guide R6 0 March 2009 EUG Chapter4 Error Messages a Table 4 1 Error Messages continued Error or Warning ID Error or Warning Message Description WID 3269 0 was successfully initiated for 1 but its completion status Refer to error message text was not able to be obtained from the node 0 may or may not have succeeded When the node is accessible check its software version WID 3270 The file 0 does not exist The specified file does not exist WID 3271 The value entered must be greater than 0 The value entered must be greater than the specified value WID 3272 Entry required An entry is required to complete this task WID 3273 0 already exists in the list The specified item already exists in the list WID 3274 A software upgrade is in progress Network configuration Refer to warning message text changes that results a node reboot can not take place during software upgrade Please try again after software upgrade is done WID 3275 Make sure the Remote Interface ID and the Local Interface ID Refer to warning message text on the two sides are matched Local Interface ID on this node should equal Remote Interface ID on the neighbor node and vice versa WID 3276 Both 0 and 1 exist on the same selected port The specified port has both SDCC and 2 LDCC WID 3277 The description cannot contain more than 0 characters Your The input exceeds the charact
417. ount of the seconds when at least one STS path BIP error was detected An AIS P defect or a lower layer traffic related far end defect or an LOP P defect can also cause an STS ES PFE ES S Section Errored Seconds ES S is a count of the number of seconds when at least one section layer BIP error was detected or an SEF or LOS defect was present March 2009 Cisco ONS 15600 Troubleshooting Guide R6 0 H Chapter5 Performance Monitoring Table 5 2 Parameter HE 54 Performance Monitoring Parameter Definitions Performance Monitoring Parameters continued Definition FC L Line Failure Count FC L is a count of the number of near end line failure events A failure event begins when an AIS L failure is declared or when a lower layer traffic related near end failure is declared This failure event ends when the failure is cleared A failure event that begins in one period and ends in another period is counted only in the period where it begins FC LFE Far End Line Failure Count FC LFE is a count of the number of far end line failure events A failure event begins when Line RFI L failure is declared and it ends when the RFI L failure clears A failure event that begins in one period and ends in another period is counted only in the period where it began FC P Near End STS Path Failure Counts FC P is a count of the number of near end STS path failure events A failure event begins when an AIS P
418. ource node a Click the Maintenance gt Optical gt Loopback gt Port tabs b Choose the appropriate state IS OOS DSBLD OOS MT IS AINS from the Admin State column for the port being tested If multiple ports are available select the appropriate row for the desired port The new admin state will override the loopback c Click Apply d Click Yes in the confirmation dialog box Step4 Clear the terminal loopback circuit a Click the Circuits tab b Choose the loopback circuit being tested c Click Delete d Click Yes in the Delete Circuits dialog box Do not check any check boxes Stepb Complete the Test the ASAP Card procedure on page 1 11 Test the ASAP Card Step1 Determine whether you are experiencing trouble on a single SFP PPM on all PPMs within a 4PIO PIM or on all 4PIO used in that ASAP card If there is only partial failure you may be able to replace this part rather than the entire card Step2 If the errors are being observed on one port but not all ports of the ASAP you may only need to replace that SFP PPM Remove the errored SFP PPM and replace it with a known good SFP PPM by completing the procedures for this in the Install Cards and Fiber Optic Cable chapter of the Cisco ONS 15600 Procedure Guide Step 3 If all SFPs PPMs on a particular 4PIO PIM are experiencing problems the 4PIO PIM is indicated Remove this 4PIO PIM and replace it with a known good one using the procedures for
419. ovisioned at the ONE_GE port rate For information about troubleshooting these circuits with loopbacks refer to the 1 3 Troubleshooting an Ethernet Circuit Path With Loopbacks section on page 1 25 March 2009 Cisco ONS 15600 Troubleshooting Guide R6 0 H Chapter2 Alarm Troubleshooting WE 26 121 LPBKFACILITY OCN amp Note For more information about ASAP cards refer to the Cisco ONS 15600 Reference Manual Clear the LPBKFACILITY GIGE Condition Step 1 Step 2 Complete the Clear the LBKFACILITY OCN Condition procedure on page 2 88 If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 6 121 LPBKFACILITY OCN A Default Severity Not Alarmed NA Non Service Affecting NSA Logical Object OCN A Facility Loopback Active condition for an OC N occurs on OC 48 cards or OC 192 cards when a software facility loopback is active for a port on the reporting card and the facility entity is out of service Caution Before performing a facility loopback on an OC 48 card make sure the card contains at least two section DCC paths to the node where the card is installed A second section DCC path provides a nonlooped path to log into the node after the loopback is applied thus enabling you to remove the facility loopback Ensuring a second section DCC is not necessary if you are dir
420. p 6 Step 7 2 82 Protection Switching Lock Initiation and Clearing MI Log into a node on the network If you are already logged in continue with Step 2 Right click a network span and choose Circuits The Circuits on Span dialog box shows the path protection circuits including circuit names locations and a color code showing which circuits are active on the span Click the Perform UPSR span switching field Choose Lock Out of Protect from the drop down list Click Apply In the Confirm UPSR Switch dialog box click Yes In the Protection Switch Result dialog box click OK In the Circuits on Span dialog box the switch state for all circuits is FORCE Unprotected circuits do not switch Clear a Path Protection Span External Switching Command S Note Step 1 Step 2 Step 3 If the ports terminating a span are configured as revertive clearing a Force switch to protect or working moves traffic back to the working port If ports are not configured as revertive clearing a Force switch to protect does not move traffic back Log into a node on the network If you are already logged in continue with Step 2 Right click a network span and choose Circuits The Circuits on Span dialog box shows the path protection circuits including circuit names locations and a color code showing which circuits are active on the span Initiate a Force switch for all circuits on the span by completing the following steps a Click
421. page 2 141 For more information about removing or installing these modules refer to the Install Cards and Fiber Optic Cable chapter in the Cisco ONS 15600 Procedure Guide Step3 Ifthe alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 to report a Service Affecting SA problem 2 6 50 EQPT HITEMP Default Severity Minor MN Non Service Affecting NSA Logical Object EQPT The Equipment Failure High Temperature alarm occurs when the TSC card SSXC card or traffic OC N card internal temperature exceeds 185 degrees Fahrenheit 85 degrees Celsius Clear the EOPT HITEMP Alarm Step1 Ensure that the room temperature is not abnormally high Step2 If the room temperature is not the cause of the alarm ensure that filler modules are installed in the ONS 15600 empty slots Filler modules help airflow Caution Always use the supplied electrostatic discharge wristband when working with a powered ONS 15600 Plug the wristband cable into the ESD jack located on the lower right edge of the shelf assembly Step3 If the FAN DEGRADE alarm on page 2 57 or the FAN FAIL alarm on page 2 58 accompanies the alarm complete the Clear the FAN FAIL Alarm procedure on page 2 58 Step4 Ifthe alarm does not clear check the condition of the air filter to see if it needs cleaning or replacement Replace the air filter using the procedure l
422. pback state information applicable to and failure state information ONS 15600 but 2 dsx3LineStatusLastChange The value of MIB II s sysUpTime object at the applicable to other time this DS3 E3 entered its current line status platforms state If the current state was entered prior to the last reinitialization of the proxy agent then the value is zero 3 cerentGenericNodeTime The time that an event occurred 4 cerentGenericAlarmState The alarm severity and service affecting status Severities are Minor Major and Critical Service affecting statuses are Service Affecting and Non Service Affecting 5 snmpTrapAddress The address of the SNMP trap C coldStart from RFC 1 cerentGenericNodeTime The time that an event occurred 1907 warmStart from RFC 2 cerentGenericAlarmState The alarm severity and service affecting status 1907 Severities are Minor MN Major MJ and Critical CR Service affecting statuses are Service Affecting SA and Non Service Affecting NSA newRoot from RFC 3 snmpTrapAddress The address of the SNMP trap not supported for ONS 15600 topologyChange from Not supported for ONS 15600 RFC entConfigChange from RFC 2737 authenticationFailure from RFC 1907 H Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 l Chapter amp SNMP Table 6 5 Group Associated Trap Name s 15600 SNMPv2 Trap Variable Bindings continued
423. pe is invalid or Refer to error message text incompatible EID 6088 This line cannot be put into loopback while it is in use as a Refer to error message text timing source EID 6089 Interface not found 0 CTC cannot find the specified interface EID 6090 Interface type not valid for operation 0 Choose another interface EID 6091 The interface s current state prohibits this operation 0 The port is in an invalid state to set loopback EID 6092 Operation prohibited for this interface 0 CTC does not allow this operation for the specified interface EID 6093 Max number of Tarp Data Cache entry exceeded You have exceeded the allowed number of characters EID 6094 Max number of Manual Adjacency Table entry exceeded Refer to error message text EID 6095 Invalid Ais Squelch mode Refer to error message text EID 6096 Default GRE tunnel route is only allowed on a node without a Refer to error message text default static route and a default router of 0 0 0 0 EID 6097 The authorization key does not comply with IOS password Specify another authorization key restrictions 0 EID 6098 Default static route is not allowed when default GRE tunnel Refer to error message text exists EID 6099 You cannot create a subnet on a disabled router Create the subnet on an active router WID 6100 Disabling a router that has a provisioned subnet is not Refer to warning message text recommended EID 6101 The MAT entry already exists Refer to error message text
424. plane Repeat Steps 1 to 6 for any other port on the card reporting the LOS OC N If the alarm does not clear look for and troubleshoot any other alarm that could identify the source of the problem If no other alarms exist that could be the source of the LOS or if clearing an alarm did not clear the LOS complete the Replace an OC 48 Card or OC 192 Card procedure on page 2 138 for the reporting card Caution Step 10 Removing a card that currently carries traffic on one or more ports can cause a traffic hit To avoid this perform an external switch if a switch has not already occurred See the 2 8 2 Protection Switching Lock Initiation and Clearing section on page 2 126 for commonly used traffic switching procedures S Note When you replace a card with the identical type of card you do not need to make any changes to the database If the alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 in order to report a Service Affecting SA problem 2 6 118 LO TXPOWER S Default Severity Minor MN Non Service Affecting NSA Logical Object PPM The Equipment Low Transmit Power alarm is an indicator for ASAP card transmitted optical signal power LO TXPOWER occurs when the measured optical power of the transmitted signal falls under the threshold which is user provisionable Note For more inform
425. plane Connections chapter in the Cisco ONS 15600 Procedure Guide A Caution Always use the supplied electrostatic discharge wristband when working with a powered ONS 15600 Plug the wristband cable into the ESD jack located on the lower right edge of the shelf assembly Step2 Ensure that the BITS clock is operating properly Step3 Ifthe alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 to report a Service Affecting SA problem 2 6 117 LOS OCN Default Severity Critical CR Service Affecting SA Logical Object OCN A Loss of Signal Line alarm for either an OC 48 or OC 192 port occurs when the port on the card is in service but no signal is being received The cabling might not be correctly connected to the ports or no signal exists on the line Possible causes for a loss of signal include upstream equipment failure or a fiber cut It clears when two consecutive valid frames are received Clear the LOS OCN Alarm Step 1 Verify fiber continuity to the port To verify cable continuity follow site practices A Caution Always use the supplied electrostatic discharge wristband when working with a powered ONS 15600 Plug the wristband cable into the ESD jack located on the lower right edge of the shelf assembly Step2 If the cabling is good verify that the correct port is in service by completing the following ste
426. pment show signs of fluctuating power or power loss a Check the uninterruptible power supply UPS or rectifiers that supply the equipment Refer to the UPS manufacturer s documentation for specific instructions b Check for excessive power drains caused by other equipment such as generators c Check for excessive power demand on backup power systems or batteries when alternate power sources are used Cisco ONS 15600 Troubleshooting Guide R6 0 EN March 2009 CHAPTER Alarm Troubleshooting Note The terms Unidirectional Path Switched Ring and UPSR may appear in Cisco literature These terms do not refer to using Cisco ONS 15xxx products in a unidirectional path switched ring configuration Rather these terms as well as Path Protected Mesh Network and PPMN refer generally to Cisco s path protection feature which may be used in any topological network configuration Cisco does not recommend using its path protection feature in any particular topological network configuration This chapter gives a description severity and troubleshooting procedure for each commonly encountered Cisco ONS 15600 alarm and condition Tables 2 1 through 2 5 provide lists of ONS 15600 alarms organized by severity Table 2 6 on page 2 5 provides a list of alarms organized alphabetically Table 2 7 gives definitions of all ONS 15600 alarm logical objects which are the basis of the alarm profile list in Table 2 8 on page 2 8 For a compreh
427. port SFP PPM or 4PIO PIM in CTC or physically removing the card clears the alarm Clear the MEA Alarm Step1 Physically verify the type of card that sits in the slot reporting the MEA alarm Step2 In CTC click the node view Inventory tab to display the provisioned card type Step3 If you prefer the card type depicted by CTC complete the Replace an OC 48 Card or OC 192 Card procedure on page 2 138 for the reporting card and replace it with the card type depicted by CTC provisioned for that slot Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 ELS Chapter2 Alarm Troubleshooting BE 26 135 MEM GONE Step 4 Step 5 Step 6 amp Note CTC does not allow you to delete a card if at least one port on the card is in service has a path mapped to it is paired in a working protection scheme has DCC enabled or is used as a timing reference If you want to leave the installed card in the slot but it is not in service delete any circuits mapped to it Refer to the Manage Circuits chapter in the Cisco ONS 15600 Procedure Guide for procedures Place the cursor over the provisioned card in CTC and right click to choose Delete Card When the card is deleted in CTC the card that physically occupies the slot automatically reboots and appears in CTC If the alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 5
428. port during loopback testing In addition to the Conditions window listing the following behaviors occur e fan electrical or optical port is in the OOS MA DSBLD service state it injects an AIS signal upstream and downstream e When an optical or Ethernet port is placed in the OOS MA MT service state before loopback testing the port clears the AIS signal upstream and downstream unless there is a service affecting defect that would also cause an AIS signal to be injected For more information about placing ports into alternate states for testing refer to the Change Card Settings chapter of the Cisco ONS 15600 Procedure Guide Caution A lock out of protection must be executed before putting a two fiber or four fiber BLSR span into a terminal loopback state That is a span lockout of one side such as the east side of a two fiber BLSR 1s required before operating a facility loopback on the same east side of the ring A span lockout of one Cisco ONS 15600 Troubleshooting Guide R6 0 ES March 2009 General Troubleshooting 1 1 4 Cross Connect XC Loopbacks protection side such as the east protection side of a four fiber BLSR is required before operating a terminal loopback on the same east side working line of the ring If you do not execute the lockout prior to creating the loopback the ring can become stuck in an anomalous state after you release the loopback 1 1 4 Cross Connect XC Loopbacks An XC lo
429. pport Some of these functions such as ASIC verification and standby card operation are invisibly monitored in background functions Change or problem notifications are provided in the Alarms and Conditions window Other diagnostic functions verifying card LED function or downloading diagnostic files for technical support are available to the user in the node view Maintenance Diagnostic tab The user operated diagnostic features are described in the following paragraphs 1 4 1 Card LED Lamp Tests A card LED lamp test determines whether card level indication LEDs are operational This diagnostic test is run as part of the initial ONS 15600 turnup during maintenance routines or any time you question whether an LED is in working order Maintenance or higher level users can complete the following tasks to verify LED operation Cisco ONS 15600 Troubleshooting Guide R6 0 ETE March 2009 Chapter 1 General Troubleshooting 1 42 Retrieve Diagnostics File Button Ml 1 4 1 1 Verify Card LED Operation Note Step 1 Step 2 Step 3 Step 4 The LED test must be performed on the physical card This test is not available in the CTC interface For typical OC N SSXC and TSC card LED behavior see the 2 7 LED Behavior section on page 2 123 Determine the active TSC card using the green ACT STBY LED on the face of the card Press the LAMP button on the face of the active TSC card Ensure that all the LEDs on th
430. pport Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 to report a Service Affecting SA problem 2 6 10 APSIMP Default Severity Minor MN Non Service Affecting NSA Logical Object OCN The APS Invalid Mode condition occurs if a 1 1 protection group is not properly configured at both nodes to send or receive the correct APS byte A node that is either configured for no protection or is configured for path protection or BLSR protection does not send the right K2 APS byte anticipated by a system configured for 1 1 protection The 1 1 protect port monitors the incoming K2 APS byte and raises this alarm if it does not receive the byte March 2009 Cisco ONS 15600 Troubleshooting Guide R6 0 H Chapter2 Alarm Troubleshooting Bl 2611 APSMM The condition is superseded by an APSCM or APSMM alarm but not by an AIS condition It clears when the port receives a valid code for 10 ms Clear the APSIMP Condition Step 1 Step 2 Step 3 Step 4 Check the configuration of the other node in the 1 1 protection group If the far end is not configured for 1 1 protection create the group For instructions refer to the Turn Up Node chapter in the Cisco ONS 15600 Procedure Guide If the other end of the group is properly configured or the alarm does not clear after you have provisioned the group correctly verify that the working ports and protect ports are cabled correctly Ensu
431. ppropriate for the desired port e Select Terminal Inward from the Loopback Type column If multiple ports are available select the row appropriate for the desired port f Click Apply g Click Yes in the confirmation dialog box Step6 Complete the Test and Clear the Optical Terminal Loopback Circuit procedure on page 1 23 Test and Clear the Optical Terminal Loopback Circuit Step1 Ifthe test set is not already sending traffic send test traffic on the loopback circuit Step2 Examine the test traffic being received by the test set Look for errors or any other signal information that the test set is capable of indicating Step3 If the test set indicates a good circuit no further testing is necessary on the loopback circuit Clear the terminal loopback from the port a Double click the destination node ASAP card with the terminal loopback b Click the Maintenance Optical Loopback Port tab c Select None from the Loopback Type column for the port being tested d Select the appropriate state IS OOS DSBLD OOS MT IS AINS in the Admin State column for the port being tested e Click Apply f Click Yes in the confirmation dialog box Step4 Clear the terminal loopback circuit a Click the Circuits tab b Choose the loopback circuit being tested c Click Delete d Click Yes in the Delete Circuits dialog box Do not check any check boxes Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009
432. protect card and not reporting FAILTOSW Replacing the working electrical card that is reporting the higher priority alarm allows traffic to revert to the working slot and the card reporting the FAILTOSW to switch to the protect card S Note If an ONS 15600 traffic OC N card is implicated and you are able to continue using the traffic card with one port out of service perform a bridge and roll to move the port traffic to a free port refer to the Manage Circuits chapter in the Cisco ONS 15600 Procedure Guide for instructions Label the bad port and place it out of service until such time as the card can be replaced amp Note When you replace a card with the identical type of card you do not need to make any changes to the database If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 6 61 FAILTOSW PATH Default Severity Not Alarmed NA Non Service Affecting NSA Logical Object STSMON The Fail to Switch to Protection Path condition occurs when the working circuit does not switch to the protection circuit on a path protection Common causes of the FAILTOSW PATH alarm include a missing or defective protect port a lockout set on one of the path protection nodes or path level alarms that would cause a path protection switch to fail including the AIS P condition on page 2 16 the LOP P alarm on page
433. ps a Confirm that the LED is correctly illuminated on the physical card A green SRV LED indicates an active card b To determine whether the OC N port is in service double click the card in CTC to display the card view by completing the following steps c Click the Provisioning Line tabs d Verify that the Admin State column lists the port as IS e Ifthe Admin State column lists the port as OOS MT or OOS DSBLD click the column and choose IS f Click Apply Step3 If the correct port is in service clean the fiber according to site practice If no site practice exists complete the procedure in the Maintain the Node chapter in the Cisco ONS 15600 Procedure Guide Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 EIE Chapter2 Alarm Troubleshooting BI 256118 LO TXPOWER Step 4 Step 5 Step 6 Step 7 Step 8 Step 9 A If the alarm does not clear verify that the power level of the optical signal is within the OC N card receiver specifications The 1 9 3 Optical Traffic Card Transmit and Receive Levels section on page 1 69 lists these specifications for each OC N card If the optical power level is within specifications use an optical test set to verify that a valid signal exists on the line For specific procedures to use the test set equipment consult the manufacturer Test the line as close to the receiving card as possible If a valid signal exists replace the connector on the back
434. quipment causes interference to radio or television reception try to correct the interference by using one or more of the following measures Turn the television or radio antenna until the interference stops Move the equipment to one side or the other of the television or radio Move the equipment farther away from the television or radio Plug the equipment into an outlet that is on a different circuit from the television or radio That is make certain the equipment and the television or radio are on circuits controlled by different circuit breakers or fuses Modifications to this product not authorized by Cisco Systems Inc could void the FCC approval and negate your authority to operate the product The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California Berkeley UCB as part of UCB s public domain version of the UNIX operating system All rights reserved Copyright 1981 Regents of the University of California NOTWITHSTANDING ANY OTHER WARRANTY HEREIN ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED AS IS WITH ALL FAULTS CISCO AND THE ABOVE NAMED SUPPLIERS DISCLAIM ALL WARRANTIES EXPRESSED OR IMPLIED INCLUDING WITHOUT LIMITATION THOSE OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING USAGE OR TRADE PRACTICE IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT S
435. r Transmitted OPT is represented by the percentage of the normal 100 optical transmit power of the laser on the card port The high optical power transmitted OPT HIGH threshold is the percentage of the normal transmit optical power when a high transmit power TCA occurs The low optical power transmitted OPT LOW threshold is the percentage of the normal transmit optical power when a low transmit power TCA occurs OPR Optical Power Received OPR is represented by the percentage of the normal optical receive power of the card port The high optical power received OPR HIGH threshold is the percentage of the calibrated receive optical power when a high receive power TCA occurs The low optical power received OPR LOW threshold is the percentage of the calibrated receive optical power when a low receive power TCA occurs PPJC PDET Positive Pointer Justification Count STS Path Detected PPJC Pdet P is a count of the positive pointer justifications detected on a particular path in an incoming SONET signal H Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 Chapter5 Performance Monitoring 5 4 Performance Monitoring Parameter Definitions MI Table 5 2 Performance Monitoring Parameters continued Parameter Definition PPJC PGEN Positive Pointer Justification Count STS Path Generated PPJC Pgen P is a count of the positive pointer justifications generated for a particular path to reconcile the freque
436. r each BIP error indicated by the incoming REI L CV P Near End STS Path Coding Violations CV P is a count of BIP errors detected at the STS path layer that is using the B3 byte Up to eight BIP errors can be detected per frame each error increments the current CV P second register CV PFE Far End STS Path Coding Violations CV PFE is a count of BIP errors detected at the STS path layer that is using the B3 byte Up to eight BIP errors can be detected per frame each error increments the current CV PFE second register CV S Section Coding Violation CV S is a count of BIP errors detected at the section layer that is using the B1 byte in the incoming SONET signal Up to eight section BIP errors can be detected per STS N frame each error increments the current CV S second register ES L Line Errored Seconds ES L is a count of the seconds containing one or more anomalies BPV EXZ and or defects that is loss of signal on the line ES LFE Far End Line Errored Seconds ES LFE is a count of the seconds when at least one line layer BIP error was reported by the far end LTE or a RDI L defect was present ES P Near End STS Path Errored Seconds ES P is a count of the seconds when at least one STS path BIP error was detected An AIS P defect or a lower layer traffic related near end defect or an LOP P defect can also cause an ES P ES PFE Far End STS Path Errored Seconds ES PFE is a c
437. r file network issues or a bad corrupt package can cause this failure Retrying the operation with the correct name location will usually succeed If network issues persist you must contact the network lab support If the package is corrupt contact Cisco TAC See the Obtaining Documentation and Submitting a Service Request section on page xxxiii for details 3 3 35 USER LOCKOUT The USER LOCKOUT User Locked Out condition occurs when the system locks an account because of a failed login attempt To proceed the administrator must unlock the account or the lockout time must expire 3 3 36 USER LOGIN The USER LOGIN Login of User occurs when you begin a new session by verifying your User ID and password This transient condition does not result in a standing condition 3 3 37 USER LOGOUT The USER LOGOUT Logout of User condition occurs when you stop a login session by logging out of your account This transient condition does not result in a standing condition 3 3 38 WKSWBK The WKSWBK Switched Back to Working condition occurs when traffic switches back to the working port card in a non revertive protection group This transient condition does not result in a standing condition Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 EN Chapter3 Transients Conditions BE 3339 WKSWPR 3 3 33 WKSWPR The WKSWPR Switched to Protection condition occurs when traffic switches to the protect port card
438. r node Depending on how the packets are routed CTC could connect to either node having the same IP address If CTC has connected to both nodes before they shared the same address it has two distinct NodeModel instances keyed by the node ID portion of the MAC address Clear the DUP IPADDR Alarm Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Isolate the alarmed node from the other node having the same address by completing the following steps a Connect to the alarmed node using the Craft port on the ONS 15600 chassis b Begin a CTC session c Inthe login dialog window uncheck the Network Discovery check box In node view click the Provisioning Network General tabs In the IP Address field change the IP address to a unique number Click Apply Restart any CTC sessions that are logged into either of the formerly duplicated node IDs For instructions to log in or log out refer to the Set Up PC and Log Into the GUI chapter in the Cisco ONS 15600 Procedure Guide If the alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 Cisco ONS 15600 Troubleshooting Guide R6 0 EN March 2009 Chapter2 Alarm Troubleshooting 2 6 40 DUP NODENAME W 2 6 40 DUP NODENAME Default Severity Minor MN Non Service Affecting NSA Logical Object NE The Duplicate Node Name alarm indicates that the alarmed node a
439. r the Ethernet link is receiving a valid Ethernet signal carrier from the attached Ethernet device up means present and down means not present Framing Type Layer 1 framing HDLC or GFP Rx Packets Number of packets received since the last counter reset Tx Packets Number of packets transmitted since the last counter reset Rx Octets Number of bytes received from the SONET SDH path prior to the bytes undergoing high level data link control HLDC decapsulation by the policy engine Cisco ONS 15600 Troubleshooting Guide R6 0 ES March 2009 Chapter5 Performance Monitoring 5 6 2 ASAP Card Ethernet Performance Monitoring Parameters W Table 5 9 ASAP Card POS Ports Parameters continued Parameter Meaning Tx Octets Number of bytes transmitted to the SONET SDH path after the bytes undergoing HLDC encapsulation by the policy engine Rx Shorts Number of packets below the minimum packet size received Rx Runts Total number of frames received that are less than 5 bytes Rx Longs Number of received frames that exceed the maximum transfer unit MTU Rx CRC Errors HDLC Errors HDLC errors received from SONET SDH Rx Single Bit Errors Number of received frames with single bit errors Rx Multi Bit Errors Number of received frames with multibit errors Rx Type Invalid Number of received frames with invalid type Rx Input Abort Packets Number of received pa
440. ransients Indexed By Alphabetical Entry Table 3 1 alphabetically lists all ONS 15600 transient conditions and their entity SNMP number and SNMP trap Note The CTC default alarm profile might contain conditions that are not currently implemented but are reserved for future use Table 3 1 ONS 15600 Transient Condition Alphabetical Index Transient Condition Entity SNMP Number SNMP Trap 3 3 1 ADMIN DISABLE page 3 4 NE 5270 disableInactiveUser 3 3 2 ADMIN DISABLE CLR page 3 4 NE 5280 disableInactiveClear 3 3 3 ADMIN LOCKOUT page 3 4 NE 5040 adminLockoutOfUser 3 3 4 ADMIN LOCKOUT CLR page 3 4 NE 5050 adminLockoutClear 3 3 5 ADMIN LOGOUT page 3 4 NE 5020 adminLogoutOfUser 3 3 6 ADMIN SUSPEND page 3 4 NE 5340 suspendUser 3 3 7 ADMIN SUSPEND CLR page 3 5 NE 5350 suspendUserClear 3 3 8 AUTOWDMANS page 3 5 NE 5690 automatic WdmAnsFinish ed 3 3 9 BLSR RESYNC page 3 5 OCN 2100 blsrMultiNodeTableUpdat eCompleted 3 3 10 DBBACKUP FAIL page 3 5 EQPT 3724 databaseBackupFailed 3 3 11 DBRESTORE FAIL page 3 5 EQPT 3726 databaseRestoreFailed 3 3 12 EXERCISING RING page 3 5 OCN 3400 exercisingRingSuccessful ly 3 3 13 FIREWALL DIS page 3 6 NE 5230 firewallHasBeenDisabled Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 HN Chapter3 Transients Conditions BE 31 Transients Indexed By Alphabetical Entry
441. rch 2009 Chapter 1 General Troubleshooting Table 1 12 Possible Problem 17 8 Superuser Password Needs to Be Reset li Username or Password Mismatch Solution The username or password entered does not match the information stored in the TSC card All ONS nodes must have the same username and password created to display every ONS node in the network You can also be locked out of certain ONS nodes on a network if your username and password were not created on those specific ONS nodes For initial login to the ONS 15600 type the CISCOIS user name in capital letters type the otbu 1 password and click Login See the 1 7 7 1 Verify Correct Username and Password procedure on page 1 59 The username or password does not match the information stored in the Radius server database If the node has been configured for Radius authentication new in R6 0 the username and password are verified against the Radius server database rather than the security information in the local node database For more information about Radius security refer to the Security chapter in the Cisco ONS 15600 Reference Manual 17 7 1 Verify Correct Username and Password Step 1 Step 2 Step 3 Ensure that your keyboard Caps Lock key is not turned on and affecting the case sensitive entry of the user name and password Contact your system administrator to verify the user name and password Contact the Cisco Tech
442. rch 2009 Cisco ONS 15600 Troubleshooting Guide R6 0 H Chapter1 General Troubleshooting B 135 Performa Facility Line Loopback on a Destination Node Ethernet Port Step 5 Complete the Test the ASAP Card procedure on page 1 40 Test the ASAP Card Step 1 Step 2 Step 3 Step 4 A Determine whether you are experiencing trouble on a single SFP PPM on all PPMs within a 4PIO PIM or on all 4PIO used in that ASAP card If there is only partial failure you may be able to replace this part rather than the entire card If the errors are being observed on one port but not all ports of the ASAP you may only need to replace that SFP PPM Remove the errored SFP PPM and replace it with a known good SFP PPM by completing the procedures for this in the Install Cards and Fiber Optic Cable chapter of the Cisco ONS 15600 Procedure Guide If all SFPs PPMs on a particular 4PIO PIM are experiencing problems the 4PIO PIM is indicated Remove this 4PIO PIM and replace it with a known good one using the procedures for this in the Install Cards and Fiber Optic Cable chapter of the Cisco ONS 15600 Procedure Guide If the trouble still is not located complete the Replace an OC 48 Card or OC 192 Card procedure on page 2 138 for the suspected bad ASAP card and replace it with a known good one Caution Step 5 Step 6 Step 7 Step 8 Step 9 Step 10 Removing a card that currently carries traffic
443. rds refer to the Cisco ONS 15600 Reference Manual For more information about how they and their component modules are provisioned refer to the Cisco ONS 15600 Procedure Guide Clear the HI RXPOWER Alarm Step 1 Step 2 Step 3 A Determine whether there are any faults for the SFP PPM or 4PIO PIM modules associated with the errored circuit If there are troubleshoot them using the procedures in this manual If no faults are present on the other port s of the transmit or receive card use a known good loopback cable to complete the Create the Facility Line Loopback or Payload Loopback on the Source Optical Port procedure on page 1 7 and test the loopback If the carrier module itself is bad and you need all of its port bandwidth complete the Replace an ASAP Carrier Module procedure on page 2 141 If the port is bad but you can move the traffic to another port complete the Replace an ASAP 4PIO PIM Module procedure on page 2 141 or Replace an ASAP SFP PPM Module procedure on page 2 142 as needed Caution Step 4 Removing hardware that currently carries traffic can cause a traffic hit To avoid this perform an external switch if a switch has not already occurred See the 2 8 2 Protection Switching Lock Initiation and Clearing section on page 2 126 for commonly used traffic switching procedures S Note When you replace a card with the identical type of card you do not need to ma
444. re detected or an SEF or LOS defect was present UAS L Line Unavailable Seconds UAS L is a count of the seconds when the line is unavailable A line becomes unavailable when ten consecutive seconds occur that qualify as SES Ls and it continues to be unavailable until ten consecutive seconds occur that do not qualify as SES Ls Cisco ONS 15600 Troubleshooting Guide R6 0 EN March 2009 Chapter5 Performance Monitoring 5 5 Optical Card Performance Monitoring MI Table 5 2 Performance Monitoring Parameters continued Parameter Definition UAS LFE Far End Line Unavailable Seconds UAS LFE is a count of the seconds when the line is unavailable at the far end A line becomes unavailable at the onset of ten consecutive seconds that qualify as SES LFEs and continues to be unavailable until the onset of ten consecutive seconds occurs that do not qualify as SES LFEs UAS P Near End STS Path Unavailable Seconds UAS P is a count of the seconds when the STS path was unavailable An STS path becomes unavailable when ten consecutive seconds occur that qualify as SES Ps and continues to be unavailable until ten consecutive seconds occur that do not qualify as SES Ps UAS PFE Far End STS Path Unavailable Seconds UAS PFE is a count of the seconds when the STS path was unavailable An STS path becomes unavailable when ten consecutive seconds occur that qualify as SES PFEs and continues to be unavailable until ten consecutive se
445. re that both protect ports are configured for SONET If the alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 6 11 APSMM Default Severity Minor MN Non Service Affecting NSA Logical Object OCN An APS Mode Mismatch failure alarm occurs on traffic OC N facilities when there is a mismatch of the protection switching schemes at the two ends of the span such as being bidirectional at one end and unidirectional at the other Each end of a span must be provisioned the same way bidirectional and bidirectional or unidirectional and unidirectional The alarm can also occur if a vendor s equipment other than Cisco is provisioned as 1 N and the ONS 15600 is provisioned as 1 1 If one end is provisioned for 1 1 protection switching and the other is provisioned for path protection switching an APSMM alarm occurs in the ONS 15600 node that is provisioned for 1 1 protection switching Clear the APSMM Alarm Step 1 Step 2 Step 3 Step 4 For the reporting ONS system display node view and verify the protection scheme provisioning by completing the following steps a Click the Provisioning Protection tabs b Click the 1 1 protection group configured for the OC N cards The chosen protection group is the protection group optically connected with DCC connectivity to the far end c Click Edit d Record whether the Bidirect
446. reached for that node WID 5005 A non zero hold off time can violate switching time standards Refer to warning message text and should only be used for a circuit with multiple path selectors WID 5006 Warning Different secondary 0 node should only be used for You should use different secondary end DRI or Open ended path protected circuits point only for DRI or open ended path protected circuits WID 5007 If you change the scope of this view the contents of this profile Refer to warning message text editor will be lost WID 5008 Please make sure all the protection groups are in proper state Refer to warning message text after the cancellation WID 5009 Circuit 0 not upgradable No 1 capable 2 s are available No VT capable STSs are available at the at node 3 node EID 5010 Domain name already exists Refer to error message text EID 5011 Domain name may not exceed 0 characters You may have reached the maximum number of charcters WID 5012 Software load on 0 does not support the addition of anode to Refer to warning message text a 1 Iprotection group EID 5013 0 doesn t support Bridge and Roll Feature Please select a The specified port does not support Bridge different port and Roll EID 5014 An automatic network layout is already in progress please wait You must for the automatic network layout for it to complete for running it again to complete before running it again H Cisco ONS 1
447. removal and reboot temporarily clears the alarm Wait for three intervals of 83 minutes 4 09 hours and minutes and check CTC to see if the FREQ MISMATCH alarm has recurred If it has not recurred the problem is solved If the alarm has recurred after both TSC cards have been replaced log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 6 86 FRNGSYNC Default Severity Not Alarmed NA Non Service Affecting NSA Logical Object NE SREF The Free Running Synchronization Mode condition occurs when the reporting ONS 15600 is in free run synchronization mode External timing sources have been disabled and the node is using its internal clock or the node has lost its designated BITS timing source After the 24 hour holdover period expires timing slips could begin to occur on an ONS 15600 node relying on an internal clock Note If the ONS 15600 is configured to operate from its internal clock disregard the FRNGSYNC condition Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 Chapter2 Alarm Troubleshooting 2 6 87 FSTSYNC MI Clear the FRNGSYNC Condition Step 1 Step 2 Step 3 If the ONS 15600 is configured to operate from an external timing source verify that the BITS timing source is valid Common problems with a BITS timing source include reversed wiring and bad timing cards Refer to the Timing chapter in the Cisco ON
448. rm Hierarchy Condition Type Highest LOS LOF AIS L AIS P LOP P UNEQ P TIM P PLM P AIS V LOP V UNEQ V PLM V Lowest DS N AIS if reported for outgoing DS N signals which are not supported for the ONS 15600 1 Although it is not defined as a defect or failure all ones STS pointer relay is also higher priority than LOP P Similarly all ones VT pointer relay is higher priority than LOP V 2 LOP P is also higher priority than the far end failure RFI P which does not affect the detection of any near end failures Similarly LOP V is higher priority than RFI V 3 This alarm is not used in this platform in this release The far end failure alarm hierarchy is shown in Table 2 12 as given in Telcordia GR 253 CORE March 2009 Cisco ONS 15600 Troubleshooting Guide R6 0 H Chapter2 Alarm Troubleshooting Bl 255 Service Effect Table 2 12 Far End Alarm Hierarchy Priority Condition Type Highest RFI L RFI P Lowest RFI V 2 5 5 Service Effect 2 5 6 States Service Affecting SA alarms those that interrupt service might be Critical CR or Major MJ severity alarms Service Affecting SA alarms indicate service is affected Non Service Affecting NSA alarms always have a Minor MN Not Alarmed NA or Not Reported NR severity The Alarms or History tab State ST column indicate the disposition
449. rm Troubleshooting BE 256148 PWR FAIL A Step 2 Step 3 Step 4 A A path protection APS is identified by an AUTOSW type alarm or condition such as AUTOSW AIS AUTOSW PDI AUTOSW SDBER AUTOSW SFBER or AUTOSW UNEQ A 1 1 APS is identified in the node view Maintenance gt Protection window If you click the protection group under the Selected Group list the ports are designated as Working Standby and Protect Active Ifthe reporting port is part of a path protection complete the Initiate a Force Switch for All Circuits on a Path Protection Span procedure on page 2 129 If the port is part of a 1 1 protection group complete the Initiate a 1 1 Protection Port Force Switch Command procedure on page 2 126 Continue with Step 3 e Ifan automatic switch to the alternate copy SSXC card occurred the SSXC card can be serviced If the switch has not occurred complete the Request a Cross Connect Card Preferred Copy Switch procedure on page 2 136 Continue with Step 3 To determine which SSXC card is the preferred copy and if it is currently being used open the node view Maintenance Preferred Copy window The Data Copy area Preferred field shows Copy A or Copy B The Currently Used field shows the copy being used S Note In CTC Copy A refers to the SSXC card in Slot 6 7 Copy B refers to the SSXC card in Slot 8 9 Either copy might be chosen as the preferred copy SSXC card The other SSXC card is called th
450. rm is raised against an SFP PPM connector on the ASAP card under one of the following circumstances The physical SFP PPM range or wavelength does not match the provisioned value PPMs SFPs have static wavelength values which must match the wavelengths provisioned for the port The SFP PPM reach loss value does not meet the reach value needed for the port Clear the PROV MISMATCH Alarm Step1 Determine what the SFP PPM wavelength range should be by viewing the frequency provisioned for the card by completing the following steps a Double click the card to display the card view b Click the Provisioning gt Optical tabs or Ethernet tab as appropriate c Record the values shown in the Reach and Wavelength columns Step2 Complete the Replace an ASAP SFP PPM Module procedure on page 2 142 Step3 If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 6 146 PWR Default Severity Major MJ Non Service Affecting NSA Logical Object PWR The NE Power Failure at Connector alarm occurs when one of the two power supplies A or B is not detected This could be because the supply is removed or is not operational The alarm does not distinguish between the individual power supplies so onsite information about the alarm is necessary for troubleshooting Effects of this alarm depend upon the shutdown order of th
451. rm occurred on a four fiber BLSR and the span switch occurred on this OC N clear the span switch on the working system Step4 Ifthe alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 to report a Service Affecting SA problem 2 6 60 FAILTOSW Default Severity Not Alarmed NA Non Service Affecting NSA Logical Object OCN The Failure to Switch to Protection Facility condition occurs when a working or protect electrical facility switches to its companion port by using a MANUAL command For example if you attempt to manually switch traffic from an unused protect port to an in service working port the switch will fail because traffic is already present on the working port and you will see the FAILTOSW condition Cisco ONS 15600 Troubleshooting Guide R6 0 252 March 2009 Chapter2 Alarm Troubleshooting 2 6 61 FAILTOSW PATH W Clear the FAILTOSW Condition Step 1 Step 2 Step 3 Look up and troubleshoot the higher priority alarm Clearing the higher priority condition frees the card and clears the FAILTOSW If the condition does not clear replace the working electrical traffic card that is reporting the higher priority alarm by following the correct replacement procedure in the 2 8 4 Physical Card Reseating Resetting and Replacement procedure on page 2 136 This card is the working electrical card using the
452. rmination EID 3127 Unable to provision orderwire because E2 byte is in use by 0 Refer to error message text EID 3128 The authentication key may only be 0 characters maximum The authentication key cannot exceed the specified number of characters EID 3129 The authentication keys do not match Refer to error message text EID 3130 Error creating OSPF area virtual link CTC encountered an error while creating the area virtual link EID 3131 Error creating OSPF virtual link CTC encountered an error creating the virtual link EID 3132 Error setting OSPF area range 0 1 false CTC encountered an error while setting the area range for the specified values EID 3133 Max number of OSPF area ranges exceeded OSPF area ranges exceeded the maximum number EID 3134 Invalid Area ID Use DCC OSPF Area ID LAN Port Area ID Refer to error message text or 0 0 0 0 EID 3135 Invalid Mask Refer to error message text EID 3136 Invalid Range Address The range address is invalid Try again EID 3137 Your request has been rejected because the timing source Refer to error message text information was updated while your changes were still pending Please retry EID 3138 Invalid clock source for switching You have selected an invalid clock source Choose another clock EID 3139 Cannot switch to a reference of inferior quality Refer to error message text H Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 l Chapter4 Error Message
453. rocedures to use the test set equipment consult the manufacturer a If you just completed the 1 2 1 Perform a Facility Line Loopback or Payload Loopback on a Source Node Optical Port procedure on page 1 6 for an ASAP card optical port leave the optical test set hooked up b If you are starting the current procedure without the optical test set hooked up to the source optical port use appropriate cabling to attach the Tx and Rx terminals of the optical test set to the port you are testing Both Tx and Rx connect to the same port c Adjust the test set accordingly Refer to manufacturer instructions for test set use Step2 Use CTC to set up the terminal loopback on the test port a In node view click the Circuits tab and click Create b Inthe Circuit Creation dialog box choose the type such as STS and number such as 1 c Click Next d In the next Circuit Creation dialog box give the circuit an easily identifiable name such as Optl1toOpt2 e Leave the Bidirectional check box checked f Click Next g Inthe Circuit Creation source dialog box select the same Node card Slot Port and STS or VT where the test set is connected h Click Next i In the Circuit Creation destination dialog box use the same Node card Slot Port and STS or VT used for the source dialog box j Click Next k In the Circuit Creation circuit routing preferences dialog box leave all defaults Click Finish Step3 Confirm
454. rotect line SEFS S Section Severely Errored Framing Seconds SEFS S is a count of the seconds when an SEF defect was present An SEF defect is expected to be present during most seconds when an LOS or loss of frame LOF defect is present However there can be situations when the SEFS S parameter is only incremented based on the presence of the Severely Errored Framing SEF defect SES L Line Severely Errored Seconds SES L is a count of the seconds containing more than a particular quantity of anomalies BPV EXZ gt 1544 and or defects on the line SES LFE Far End Line Severely Errored Seconds SES LFE is a count of the seconds when K see Telcordia GR 253 CORE for values or more line layer BIP errors were reported by the far end LTE or an RDI L defect was present SES P Near End STS Path Severely Errored Seconds SES P is a count of the seconds when K 2400 or more STS path BIP errors were detected An AIS P defect or a lower layer traffic related near end defect or an LOP P defect can also cause an SES P SES PFE Far End STS Path Severely Errored Seconds SES PFE is a count of the seconds when K 2400 or more STS path BIP errors were detected An AIS P defect or a lower layer traffic related far end defect or an LOP P defect can also cause an SES PFE SES S Section Severely Errored Seconds SES S is a count of the seconds when K see Telcordia GR 253 CORE for value or more section layer BIP errors we
455. rotection operations or switches in other parts of the ring Applying a protection operation at this time could cause a traffic outage Please confirm that no other protection operations or switches exist before continuing WID 3287 There is a protection operation or protection switch present on Refer to warning message text the ring Applying this protection operation now will probably cause a traffic outage WID 3288 This ring status is INCOMPLETE CTC will not be able to Change the ring status to apply the change apply this change to all of the nodes in the 0 to all nodes in the ring type EID 3290 Unable to delete specified provisionable patchcord s Refer to error message text EID 3291 Cannot change revertive behavior due to an active protection Protection switch should not be active to switch change the revertive behaviour EID 3292 Error resetting shelf CTC encountered an error while resetting the node EID 3293 No such provisionable patchcord You are attempting to delete a provisionable patchcord that does not exist This happens when multiple instances of CTC are running and attempting to delete the same provisionable patchcord concurrently EID 3294 No RMON thresholds available for selected port Refer to error message text EID 3295 This card does not support RMON thresholds Refer to error message text EID 3296 Buffer to buffer credit is only supported for Fibre Channel FC Refer to error message text and FICON
456. rs and has more than three slips in 30 seconds 1 8 2 Holdover Synchronization Alarm Symptom The clock is running at a different frequency than normal and the HLDOVRSYNC alarm appears Holdover occurs when the node is provisioned for external or line timing and both of the provisioned references fail The timing switches to the internal Stratum 3E clock on the TSC card Table 1 18 describes the potential cause of the symptom and the solution Table 1 18 Holdover Synchronization Alarm Possible Problem Solution The primary and This alarm is raised when the primary and secondary reference inputs fail secondary reference See the HLDOVRSYNC condition on page 2 71 for a detailed description inputs have failed Note The ONS 15600 supports holdover timing per Telcordia standard GR 436 CORE when provisioned for external timing 1 8 3 Free Running Synchronization Mode Symptom The clock is running at a different frequency than normal and the FRNGSYNC alarm appears Free Running is reported when the node is running on the internal clock after a failure of the primary and secondary clock references Table 1 19 describes the potential cause of the symptom and the solution Table 1 19 Free Running Synchronization Mode Possible Problem Solution No reliable reference The clock is using the internal oscillator as its only frequency reference This input is available occurs when no reliable prior timing reference is avai
457. rying circuits over to a protection path Refer to the 2 8 2 Protection Switching Lock Initiation and Clearing section on page 2 126 for commonly used switching procedures If no signal failures exist on terminations measure power levels to verify that the budget loss is within the parameters of the receiver See the 1 9 3 Optical Traffic Card Transmit and Receive Levels section on page 1 69 for information H Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 l Chapter2 Alarm Troubleshooting Step 9 Step 10 Step 11 Step 12 Step 13 Step 14 2 6 13 EOC L A 2 6 43 EOC L MI If budget loss is within parameters ensure that fiber connectors are securely fastened and properly terminated For more information refer to the Install Cards and Fiber Optic Cable chapter in the Cisco ONS 15600 Procedure Guide If fiber connectors are properly fastened and terminated complete the Soft Reset a Card Using CTC procedure on page 2 134 Wait ten minutes to verify that the card you reset completely reboots and becomes the standby card Resetting the active TSC card switches control to the standby TSC card If the alarm clears when the ONS 15600 node switches to the standby TSC card the user can assume that the previously active card is the cause of the alarm If the TSC card reset does not clear the alarm delete the problematic SDCC termination by completing the following steps a From card vi
458. s Table 4 1 Error Messages continued Error or Warning ID Error or Warning Message Description EID 3140 Higher priority switch already active You cannot switch the timing source manually when a higher priority switch is already active EID 3141 Attempt to access a bad reference Refer to error message text EID 3142 No Switch Active None of the switches are active EID 3143 Error creating static route entry CTC encountered an error while a creating static route entry EID 3144 Max number of static routes exceeded The number of static routes has exceeded its limit EID 3145 RIP Metric is not in the range 1 15 The Routing Information Protocol RIP metric should be in the range of 1 to 15 EID 3146 Invalid RIP Metric Refer to error message text EID 3147 Error creating summary address There was an error while creating the summary address EID 3148 No Layer 2 domain has been provisioned You must provision any one of the layer 2 domain EID 3149 Unable to retrieve MAC addresses Refer to error message text EID 3150 The target file 0 is not a normal file The specified target file is not a normal file EID 3151 The target file 0 is not writeable The target file is not writeable Specify another file EID 3152 Error creating Protection Group CTC encountered an error creating Protection Group EID 3153 Cannot delete card it is in use Cannot del
459. s listed above Severities are Minor MN Major MJ and Critical CR Service affecting statuses are Service Affecting SA and Non Service Affecting NSA 3 cerentGenericAlarmObject The entity that raised the alarm The NMS Type should use this value to decide which table to poll for further information about the alarm 4 cerentGenericAlarmObject Every alarm is raised by an object entry in a Index specific table This variable is the index of objects in each table if the alarm is interface related this is the index of the interface in the interface table 5 cerentGenericAalrmSlot The slot of the object that raised the alarm If a Number slot is not relevant to the alarm the slot number is Zero 6 cerentGenericAlarmPort The port of the object that raised the alarm If a Number port is not relevant to the alarm the port number is Zero 7 cerentGenericAlarmLine The object line that raised the alarm If a line is Number not relevant to the alarm the line number is Zero 8 cerentGenericAlarmObject The TL 1 style user visible name that uniquely Name identifies an object in the system 9 snmpTrapAddress The address of the SNMP trap 6 8 Proxy Over Firewalls SNMP and NMS applications have traditionally been unable to cross firewalls used for isolating security risks inside or from outside networks Release 6 0 CTC enables network operations centers NOCs to access performance monitoring data such as RMON stat
460. s magnifiers and microscopes within a distance of 100 mm could pose an eye hazard Statement 1056 Warning Use of controls adjustments or performing procedures other than those specified may result in hazardous radiation exposure Statement 1057 March 2009 Cisco ONS 15600 Troubleshooting Guide R6 0 H Chapter2 Alarm Troubleshooting BI 25644 EOPT CAP amp Note If a circuit shows a partial status when the EOC or EOC L alarm is raised it occurs when the logical circuit is in place The circuit is able to carry traffic when the DCC termination issue is resolved You do not need to delete the circuit when troubleshooting this alarm Clear the EOC L Alarm Step 1 Complete the Clear the EOC Alarm procedure on page 2 42 AN Caution Always use the supplied electrostatic discharge wristband when working with a powered ONS 15600 Plug the wristband cable into the ESD jack located on the lower right edge of the shelf assembly Step2 Ifthe alarm has not cleared call Cisco TAC 1 800 553 2447 If the Cisco TAC technician tells you to reseat the card complete the Reset a Card with a Card Pull Reseat procedure on page 2 136 for the affected card The procedure is similar for all cards If the Cisco TAC technician tells you to remove the card and reinstall a new one replace it using the appropriate procedure in the 2 8 4 Physical Card Reseating Resetting and Replacement section on page
461. s an indication that the port reporting the alarm expects a specific line rate and the input line rate source does not match the input line rate of the optical receiver If the port is in 1 1 protection and successfully switches the alarm severity is MN NSA If the port is unprotected or if protection switching is prevented the severity is CR SA Clear the LOF OCN Alarm Step 1 Verify that the automatic protection switch to the protect port was successful Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 a 281 Chapter2 Alarm Troubleshooting ME 256113 LO LASERBIAS Step 2 Step 3 A e A path protection APS is identified by an AUTOSW type alarm or condition such as AUTOSW AIS AUTOSW LOP AUTOSW PDI AUTOSW SDBER AUTOSW SFBER or AUTOSW UNEQ e A 1 1 APS is identified in the node view Maintenance gt Protection window If you click the protection group under the Selected Group list the ports are designated as Working Standby and Protect Active Verify that the traffic OC N card and port on the upstream node is in service e On an in service traffic card the green SRV and Laser On LEDs are illuminated e Ifthe card ports are in service in the card view Provisioning window the Status column for the port s show In Service If the ports are not in service click the port column and choose In Service then click Apply If the alarm does not clear clean the optical fiber connectors by completing the
462. s for the Cisco ONS 15454 ONS 15327 ONS 15600 and ONS 15310 CL systems Cisco ONS 15600 Troubleshooting Guide R6 0 m March 2009 About this Guide Document Conventions W Cisco ONS SONET TLI Reference Guide Provides general information procedures and errors for TL1 in the ONS 15454 ONS 15327 ONS 15600 and ONS 15310 CL systems Release Notes for the Cisco ONS 15600 Release 6 0 Provides caveats closed issues and new feature and functionality information Document Conventions This publication uses the following conventions amp Convention Application boldface Commands and keywords in body text italic Command input that is supplied by the user D 4 Keywords or arguments that appear within square brackets are optional xIxIx A choice of keywords represented by x appears in braces separated by vertical bars The user must select one Ctrl The control key For example where Ctrl D is written hold down the Control key while pressing the D key screen font Examples of information displayed on the screen boldface screen font Examples of information that the user must enter lt gt Command parameters that must be replaced by module specific codes Note A Means reader take note Notes contain helpful suggestions or references to material not covered in the document Caution Means reader be careful In this situation the user might
463. s in the card EID 3043 Error while retrieving line info settings Refer to error message text EID 3044 Error while retrieving line admin info settings Refer to error message text EID 3045 Error while retrieving transponder line admin info settings Refer to error message text EID 3046 The flow control water mark value must be between 0 and The flow control watermark value must be 1 inclusive between the two specified values EID 3047 The file named 0 could not be read Please check the name Refer to error message text and try again EID 3048 There is no IOS startup config file available to download CTC could not find the configuration file for IOS startup H Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 l Chapter4 Error Messages Table 4 1 Error Messages continued Error or Warning ID Error or Warning Message Description EID 3049 There is an update in progress so the download cannot be done Refer to error message text at this time EID 3050 An exception was caught trying to save the file to yourlocalfile Check whether the file already exists and system cannot be over written or there is a space constraint in the file system EID 3051 The maximum size for a config file in bytes is 0 The size of the configuration file should not exceed the specified number of bytes EID 3052 There was an error saving the config fil
464. s not LINE A line reference can only be used if timing mode is not EXTERNAL WID 6007 Cancelling a software upgrade during standby TSC clock Refer to warning message text acquisition may result in a traffic outage EID 6008 SF BER and SD BER are not provisionable on the protect line SF BER and SD BER cannot be provisioned of a protection group in a protect card as these values are inherited by the protect card or group from the card for which it is offering protection WID 6009 If Autoadjust GFP Buffers is disabled GFP Buffers Available Refer to warning message text must be set to an appropriate value based on the distance between the circuit end points WID 6010 If Auto Detection of credits is disabled Credits Available must Refer to warning message text be set to a value less than or equal to the number of receive credits on the connected FC end point WID 6011 Idle filtering should be turned off only when required to operate Refer to warning message text with non Cisco FibreChannel FICON over SONET equipment EID 6012 Could not change the retiming configuration There are circuits You cannot change the timing configuration on this port on this port unless the circuits on this port are deleted EID 6013 NTP SNTP server could not be changed Refer to error message text 1 H Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 l Chapter4 Error Messages
465. s within the OC N card receiver specifications The 1 9 3 Optical Traffic Card Transmit and Receive Levels section on page 1 69 lists these specifications Step 11 Repeat Steps 7 through 10 for any other ports on the card Step 12 If the optical power level for all OC N cards is within specifications complete the Replace an OC 48 Card or OC 192 Card procedure on page 2 138 for the protect standby OC N card A Caution Removing acard that currently carries traffic on one or more ports can cause a traffic hit To avoid this perform an external switch if a switch has not already occurred See the 2 8 2 Protection Switching Lock Initiation and Clearing section on page 2 126 for commonly used traffic switching procedures S Note When you replace a card with the identical type of card you do not need to make any changes to the database Step13 If the condition does not clear after you replace the BLSR cards on the node one by one follow Steps 4 through 12 for each of the nodes in the ring Step14 If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 6 64 FAN DEGRADE Default Severity Minor MN Non Service Affecting NSA Logical Object FAN The Partial Fan Failure Speed Control Degradation alarm occurs if fan speed for one of the fans in the fan tray assembly falls under 500 RPM when read by a
466. sically removed from its slot Clear the IMPROPRMVL FAN Alarm Step1 Refer to the Maintain the Node chapter in the Cisco ONS 15600 Procedure Guide for procedures to replace the fan tray assembly Cisco ONS 15600 Troubleshooting Guide R6 0 ES March 2009 Chapter2 Alarm Troubleshooting A 2 6 100 IMPR XC MI Caution Step 2 Step 3 Always use the supplied electrostatic discharge wristband when working with a powered ONS 15600 Plug the wristband cable into the ESD jack located on the lower right edge of the shelf assembly If the fan tray does not run immediately troubleshoot with the Clear the FAN FAIL Alarm procedure on page 2 58 If the alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 6 100 IMPR XC S Default Severity Minor MN Non Service Affecting NSA Logical Object NE The Improper Cross Connect Card alarm indicates that the CXC card is being used rather than the SSXC the preferred cross connect card for R5 0 and onward The alarm remains standing as long as a CXC is present on the node Since a CXC card is still capable of passing traffic the alarm is not Service Affecting SA However a system containing a CXC card and the current software release is not fully guaranteed for functionality Note IMPR XC is an informational alarm and does not require troubleshooting Ho
467. sing CTC procedure on page 2 134 as needed 2 6 34 CTNEOPT PB A Default Severity Critical CR Service Affecting SA Logical Object EQPT The SSXC 0 Data Payload Bus Interconnect Failure alarm occurs when the data path interconnection between equipment from SSXC 0 Slot 6 to inbound or outbound traffic OC N card slots has a failure The SSXC card and the reporting card are no longer communicating through the backplane The problem exists in the SSXC card the reporting traffic card or the backplane If more than one traffic card on the shelf raises this alarm the TSC card clears this alarm on the traffic cards and raises it alarm against SSXC 0 Note When an alarm includes a numeric or alphabetical designation it indicates whether the alarm applies to the first or second card of a specific type on the shelf A zero or A indicates that the alarm occurs against the first card of its type from left to right in the shelf A one or B indicates that the alarm occurs against the second card of its type in the shelf Note amp If you insert a new TSC card that has the same version of software as the active and standby TSC card it takes approximately three minutes for the standby TSC card to become available Note It takes approximately 20 minutes for the active TSC card to transfer the system software to the newly installed TSC card Software transfer occurs in instances where different software versions exist o
468. slot or chassis while you install or remove a module or a fan Exposed circuitry could constitute an energy hazard Statement 206 Note Step 1 Step 2 Step 3 Step 4 Step 5 Whenever TSC cards are changed from active to standby it takes approximately 12 minutes to completely synchronize to the timing source because the Stratum 3E timing module is being adopted If you are resetting a TSC card determine whether it is active and which is standby by positioning the cursor over the active card An active TSC card has a green ACT STBY LED illuminated Right click the card to display the shortcut menu Click Soft reset Card Click Yes when the confirmation dialog box appears Click OK when the Lost connection to node changing to Network View dialog box appears Cisco ONS 15600 Troubleshooting Guide R6 0 EXER March 2009 Chapter2 Alarm Troubleshooting 2 8 3 CTC Card Resetting and Switching MI S Note The TSC card takes several minutes to reboot Refer to the Card Features and Functions chapter in the Cisco ONS 15600 Reference Manual for more information about LED behavior during TSC card reboots Step6 If you reset a TSC card confirm that it is in standby mode after the reset Tip If you run the cursor over the TSC card in CTC a popup displays the card s status whether active or standby Hard Reset a Card Using CTC This procedure is used to force system control from the active
469. ss through states The alarm is overridden by AIS P LOF LOS or SF BER alarms Clear the KBYTE APS CHANNEL FAILURE Alarm Step1 The alarm is most frequently raised due to mismatched span provisioning In this case reprovision one side of the span with the same parameters To do this refer to the Manage Circuits chapter in the Cisco ONS 15600 Procedure Guide for procedures Step2 If the error is not caused by incorrect provisioning it is because of checksum errors within an OC N cross connect or TSC card In this case complete the Request a Cross Connect Card Preferred Copy Switch procedure on page 2 136 to allow CTC to resolve the issue Step3 If third party equipment is involved ensure that it is configured for the same APS channel as the Cisco ONS equipment Step4 Ifthe alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 6 106 LASER BIAS Default Severity Critical CR Service Affecting SA Logical Objects EQPT PPM The High Laser Bias Current alarm occurs when a port on an OC 192 card is transmitting a laser current outside of the acceptable preset range The alarm occurs at the card level rather than at the port level The alarm is typically accompanied by signal or bit errors on the downstream node amp Note The difference between this alarm and the laser bias current performance monitoring parameter is that
470. stations running CTC R6 0 for the ONS products on Windows platforms need to have the following minimum requirements Pentium III or higher processor e Processor speed of at least 700 MHz e 256 Mb or more of RAM e 50Mb or more of available hard disk space 20 GB or larger hard drive 1 6 2 Sun System Minimum Requirements Workstations running CTC R6 0 for the ONS products on Sun workstations need to have the following minimum requirements e UltraSPARC or faster processor e 256 Mb or more of RAM e 50Mb or more of available hard disk space Cisco ONS 15600 Troubleshooting Guide R6 0 ECTS March 2009 Chapter1 General Troubleshooting 1 6 3 Supported Platforms Browsers and JREs Mil 1 6 3 Supported Platforms Browsers and JREs Software R6 0 CTC supports the following platforms e Windows NT e Windows 98 Windows XP Windows 2000 e Solaris 8 e Solaris 9 Software R6 0 CTC supports the following browsers and JREs e Netscape 7 browser on Solaris 8 or 9 with Java plug in 1 4 2 PC platforms with Java plug in 1 4 2 Internet Explorer 6 0 browser on PC platforms with Java plug in 1 4 2 Mozilla application suite for browsers amp Note You can obtain browsers at the following URLs Netscape http channels netscape com ns browsers default jsp Internet Explorer http www microsoft com Mozilla http mozilla org S Note The required JRE version is JRE 1 4 2 S Note JRE 1 4 2 for Wi
471. sted are DISCOVERED If all circuits listed do not have a DISCOVERED status call the Cisco TAC 1 800 553 2447 to open a Return Material Authorization RMA 1 9 Fiber and Cabling This section explains problems typically caused by cabling connectivity errors It also includes instructions for crimping Cat 5 cable and lists the optical fiber connectivity levels 1 9 1 Bit Errors Appear for an Optical Traffic Card Symptom An optical traffic card has multiple Bit errors Table 1 22 describes the potential causes of the symptom and the solutions Table 1 22 Bit Errors Appear for a Traffic Card Possible Problem Solution Faulty cabling Bit errors on line traffic ports usually originate from cabling problems or low or high optical line power levels The errors can be caused by synchronization problems especially if PJ pointer justification errors are High optical line power reported Troubleshoot cabling problems using the 1 1 Network Troubleshooting Tests section on page 1 2 Troubleshoot low or high optical line power levels using the 1 9 2 Faulty Fiber Optic Connections section on page 1 65 Use a test set whenever possible to check for errors Low optical line power 1 9 2 Faulty Fiber Optic Connections Symptom An optical OC N card has multiple SONET alarms or signal errors Table 1 23 describes the potential cause of the symptom and the solution Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 g
472. sts an OC N circuit on a three node BLSR Using a series of facility cross connect and terminal loopbacks the example scenario traces the circuit path tests the possible failure points and eliminates them The logical progression contains seven network test procedures amp Note The test sequence for your circuits will differ according to the type of circuit and network topology 1 A facility or payload loopback on the source node OC N port A terminal loopback on the source node OC N port A cross connect loopback on the source OC N port A facility or payload loopback on the intermediate node OC N port A terminal loopback on the intermediate node OC N port A facility or payload loopback on the destination node OC N port N DOJRAN A terminal loopback on the destination node OC N port amp Note Facility and terminal loopback tests require on site personnel 1 2 1 Perform a Facility Line Loopback or Payload Loopback on a Source Node Optical Port The OC 48 card or ASAP card optical port facility loopback test is performed on the node source port in the network circuit Likewise for the OC 192 payload loopback In the testing situation used in this example the source optical port in the source node Completing a successful facility loopback on this port isolates the optical port as a possible failure point Figure 1 6 shows an example of a facility loopback on a circuit source OC N port Cisco ONS 15600
473. support for more information or call Cisco TAC 1 800 553 2447 When the alarm clears if an automatic switch to the alternate copy SSXC occurred traffic is automatically restored to the preferred copy Step4 If traffic was manually switched in a 1 1 protection group revert traffic to the original port by completing the Clear a 1 1 Protection Port Force or Manual Switch Command procedure on page 2 127 If traffic was manually switched in a path protection revert traffic to the original path by completing the Clear a Path Protection Span External Switching Command procedure on page 2 131 Stepb When the alarm has been cleared if desired complete the Soft Reset a Card Using CTC procedure on page 2 134 2 6 30 CONTBUS CLK B Default Severity Minor MN Non Service Affecting NSA Logical Object EQPT An Inbound Interconnection Timing Control Bus 1 Failure alarm on the Slot 5 TSC card occurs if the timing signal from the Slot 10 TSC card has an error If the Slot 5 TSC card and all other cards on the shelf raise the alarm the processor on the Slot 10 TSC card clears the alarm on the other cards and raises this alarm against the Slot 10 TSC card only S Note When an alarm includes a numeric or alphabetical designation it indicates whether the alarm applies to the first or second card of a specific type on the shelf A zero or A indicates that the alarm occurs against the first card of its type from left to right in the
474. switch to primary timing source FRCSWTOPRI event They might or might not require troubleshooting as indicated in the entries Not Reported NR conditions occur as a secondary result of another event For example the alarm indication signal AIS with severity NR is inserted by a downstream node when an LOS CR or MJ alarm occurs upstream These conditions do not in themselves require troubleshooting but are to be expected in the presence of primary alarms Severities can be customized for an entire network or for single nodes from the network level down to the port level by changing or downloading customized alarm profiles These custom severities are subject to the standard severity demoting rules given in Telcordia GR 474 CORE and shown in the 2 5 4 Alarm Hierarchy section Procedures for customizing alarm severities are located in the Manage Alarms chapter in the Cisco ONS 15600 Procedure Guide 25 4 Alarm Hierarchy All alarm condition and unreported event severities listed in this manual are default profile settings However in situations when traffic is not lost such as when the alarm occurs on protected ports or circuits alarms having Critical CR or Major MJ default severities can be demoted to lower severities such as Minor MN or Non Service Affecting NSA as defined in Telcordia GR 474 CORE A path alarm can be demoted if a higher ranking alarm is raised for the same object For example If a path trace identifier
475. t March 2009 Cisco ONS 15600 Troubleshooting Guide R6 0 H Chapter2 Alarm Troubleshooting WI 2 6196 UNROUTEABLE IP Step2 Ifthe alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 6 196 UNROUTEABLE IP Default Severity Minor MN Non Service Affecting NSA Logical Object NE The Exercise Span command issues span switching of the requested channel without completing the actual bridge and switch The EXERCISE SPAN FAIL alarm is raised if the command was issued and accepted but the exercise did not take place Note If the exercise command gets rejected due to the existence of a higher priority condition in the span or ring EXERCISE SPAN FAIL is not reported Clear the EXERCISE SPAN FAIL Condition Step 1 Look for and clear if present the LOF OCN alarm on page 2 81 the LOS OCN alarm on page 2 85 or a BLSR alarm Step2 Complete the Initiate an Exercise Ring Switch on a BLSR procedure on page 2 133 Step3 If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 6 197 UPGRADE Default Severity Not Alarmed NA Non Service Affecting NSA Logical Object NE The System Upgrade in Progress condition indicates that a system upgrade is occurring on the TSC card When software is do
476. t procedure on page 1 19 Cisco ONS 15600 Troubleshooting Guide R6 0 EE March 2009 Chapter1 General Troubleshooting 1 2 5 Perform a Facility Line Loopback or Payload Loopback on a Destination Node Optical Port 1 2 5 Perform a Facility Line Loopback or Payload Loopback on a Destination Node Optical Port You perform a facility loopback test at the destination port to determine whether this local port is the source of circuit trouble The example in Figure 1 10 shows a facility loopback being performed on a destination node OC N port Figure 1 10 Facility Line Loopback Path to a Destination Node OC N Port Source Intermediate Destination ONS Node ONS Node ONS Node OC N XC OC N p OC N XC OC N p OC N XC OC N ee oo gt gt ad p 7 TestSet s 4 v Aa Caution amp Performing a loopback on an in service circuit is service affecting Note Facility loopbacks require on site personnel Complete the Create the Facility Line Loopback or Payload Loopback on a Destination Node Optical Port procedure on page 1 19 Create the Facility Line Loopback or Payload Loopback on a Destination Node Optical Port Step 1 Step 2 Step 3 Connect an optical test set to the OC N or ASAP optical port you are testing If you are starting the current procedure without the optical test set hooke
477. t available EID 3215 Error in refreshing Used frequently in pane classes to indicate a general error condition when trying to refresh from the model EID 3216 Invalid proxy port Refer to error message text EID 3217 Could not refresh stats CTC could not refresh statistics values EID 3218 Unable to launch automatic node setup Refer to error message text EID 3219 Unable to refresh automatic node setup information Failure trying to retrieve automatic node setup information EID 3220 Error refreshing row 0 Error refreshing the specified row EID 3222 Could not clear stats Refer to error message text EID 3223 Error cancelling software upgrade CTC encountered an error while cancelling the upgrade Software is not upgraded EID 3224 Error accepting load Refer to error message text EID 3225 Error while refreshing pane Used frequently in pane classes to indicate a general error condition when trying to refresh from the model EID 3226 0 termination s could not be deleted 1 Refer to error message text EID 3227 Unable to record a baseline performance metrics will remain CTC failed to set the baseline values while unchanged provisioning NE Previous values remain unchanged EID 3228 0 termination s could not be created Refer to error message text 1 EID 3229 RIP is active on the LAN Please disable RIP before enabling Turn off the Routing Information Protocol OSPF RIP on the LAN before enabling OSPF EID 3230
478. t Power Failure at Connector B alarm occurs when there is no power supplied to the backup power connector on the shelf This alarm occurs on the CAP SSXC card traffic OC N cards or TSC card Troubleshoot this alarm with the Clear the PWR FAIL A Alarm procedure on page 2 101 2 6 150 PWR FAIL RET A Default Severity Minor MN Non Service Affecting NSA Logical Object EQPT The Equipment Power Failure at Power Return A alarm occurs when the main power return path is not available This alarm occurs on the TSC card SSXC card or traffic OC N cards Troubleshoot using the Clear the PWR FAIL A Alarm procedure on page 2 101 2 6 151 PWR FAIL RET B Default Severity Minor MN Non Service Affecting NSA Logical Object EQPT The Equipment Power Failure at Power Return B alarm occurs when the main power return path is not available This alarm occurs on the TSC card SSXC card or traffic OC N cards Troubleshoot using the Clear the PWR FAIL A Alarm procedure on page 2 101 2 6 152 PWRRESTART Default Severity Not Alarmed NA Non Service Affecting NSA Logical Object EQPT March 2009 Cisco ONS 15600 Troubleshooting Guide R6 0 H Chapter2 Alarm Troubleshooting BE 256153 RFI L 2 6 153 RFI L The Power Up Restart condition occurs when the shelf is restarted while no CTC connection is present The Slot 5 TSC card on the shelf does not report this condition because the card is inactive whe
479. t set is not already sending traffic send test traffic on the loopback circuit Examine the test traffic being received by the test set Look for errors or any other signal information that the test set is capable of indicating If the test set indicates a good circuit no further testing is necessary on the loopback circuit Clear the terminal loopback from the port a Double click the intermediate node card with the terminal loopback to display the card view b Click the Maintenance Ethernet Loopback Port tabs c Select None from the Loopback Type column for the port being tested d Select the appropriate state IS OOS DSBLD OOS MT in the Admin State column for the port being tested e Click Apply f Click Yes in the confirmation dialog box Clear the terminal loopback circuit a Click the Circuits tab b Choose the loopback circuit being tested c Click Delete d Click Yes in the Delete Circuits dialog box Do not check any check boxes Complete the Test the ASAP Card procedure on page 1 36 Test the ASAP Card Step 1 Step 2 Determine whether you are experiencing trouble on a single SFP PPM on all PPMs within a 4PIO PIM or on all 4PIO used in that ASAP card If there is only partial failure you may be able to replace this part rather than the entire card If the errors are being observed on one port but not all ports of the ASAP you may only need to replace that SFP PPM Remove the error
480. t the replacement TSC card into the empty slot by completing the following steps a Open the ejectors on the replacement card b Slide the replacement card into the slot along the guide rails until it contacts the backplane c Close the ejectors If you want to make the replaced TSC card active complete Steps b through d in Step 2 again Replace an ASAP Carrier Module A Warning Do not reach into a vacant slot or chassis while you install or remove a module or a fan Exposed circuitry could constitute an energy hazard Statement 206 You do not need to make any changes to the database if you are replacing it with a card of exactly the same type Step 1 Step 2 Step 3 Card removal raises an improper removal IMPROPRMVL alarm but this clears after the card replacement is completed Verify that the card is not carrying any traffic If it is switch it using the appropriate procedure Physically remove the ASAP carrier module from the ONS 15600 by completing the following steps a Open the card ejectors b Slide the card out of the slot Insert the replacement carrier module into the empty slot by completing the following steps a Open the ejectors on the replacement card b Slide the replacement card into the slot along the guide rails until it contacts the backplane c Close the ejectors Replace an ASAP 4PI0 PIM Module March 2009 Cisco ONS 15600 Troubleshooting Guide R6 0 H Chapt
481. techsupport for more information or call Cisco TAC 1 800 553 2447 2 6 142 PDI P Default Severity Not Alarmed NA Non Service Affecting NSA Logical Object STSMON A Payload Defect Indication Path condition indicates that a signal label mismatch failure SL MF in the STS 1 signal An invalid C2 byte in the SONET path overhead causes an SLMF The C2 byte is the signal label byte that tells the equipment what the SONET payload envelope contains and how it is constructed It enables a SONET device to transport multiple types of services Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 EUN Chapter2 Alarm Troubleshooting Bl 256143 PLM P A The ONS 15600 encounters an SLMF when the payload such as an asynchronous transport mode ATM does not match what the signal label is reporting The AIS P condition on page 2 16 often accompanies the PDI P alarm If the PDI P is the only alarm reported with an AIS P clear the PDI P alarm to clear the AIS P alarm PDI P can also occur during an upgrade but usually clears itself and is not a valid alarm Warning A Invisible laser radiation could be emitted from the end of the unterminated fiber cable or connector Do not stare into the beam directly with optical instruments Viewing the laser output with certain optical instruments for example eye loupes magnifiers and microscopes within a distance of 100 mm could pose an eye hazard Statement 1056 W
482. teps a Right click the active TSC card to display the shortcut menu b Click Soft reset Card c Click Yes when the confirmation dialog box appears d Click OK when the Lost connection to node changing to Network View dialog box appears S Note The TSC card takes several minutes to reboot Refer to the Card Features and Functions chapter in the Cisco ONS 15600 Reference Manual for more information about LED behavior during TSC card reboots S Note Whenever TSC cards are changed from active to standby it takes approximately 12 minutes to completely synchronize to the new system clock source due to the more accurate Stratum 3E timing module being adopted Step2 Confirm that the TSC card you reset is in standby mode after the reset A TSC card that is ready for service has a green SRV LED illuminated An active TSC card has a green ACT STBY LED illuminated but a standby card does not have this LED illuminated Cisco ONS 15600 Troubleshooting Guide R6 0 2 140 E March 2009 Chapter2 Alarm Troubleshooting p 2 8 4 Physical Card Reseating Resetting and Replacement E Tip Step 3 Step 4 Step 5 If you run the cursor over the TSC card in CTC a popup displays the card s status whether active or standby Physically remove the card you want to replace from the ONS 15600 by completing the following steps a Open the card ejectors b Slide the card out of the slot Inser
483. tes that a roll process has been started but a good signal has not been received yet by the roll destination leg This condition can be raised individually by each path in a bulk circuit roll The condition clears when a good signal has been received on the roll destination leg Note 2 6 160 SD L ROLL PEND is an informational condition and does not require troubleshooting Default Severity Not Alarmed NA Non Service Affecting NSA Logical Object OCN Cisco ONS 15600 Troubleshooting Guide R6 0 2 106 March 2009 Chapter2 Alarm Troubleshooting A 26160 SD L MI A Signal Degrade Line condition occurs for an optical port that detects a signal degrade condition Signal degrade is defined by Telcordia as a soft failure condition SD L and the SF L condition see the SF L condition on page 2 108 monitor the incoming BER and are similar SD is triggered at a lower bit error rate than SF The BER threshold on the ONS 15600 is user provisionable and has a range for SD from 1E 9 dBm to 1E 5 dBm SD L causes a switch from the working card to the protect card at the line facility level A line or facility level SD alarm travels on the B2 byte of the SONET overhead The SD condition clears when the BER level falls to one tenth of the threshold level that triggered the alarm A BER increase is sometimes caused by a physical fiber problem including a faulty or incorrectly plugged fiber connection a bend in
484. test set equipment consult the manufacturer Caution Always use the supplied electrostatic discharge wristband when working with a powered ONS 15600 Plug the wristband cable into the ESD jack located on the lower right edge of the shelf assembly Ifthe K byte is invalid the problem lies with upstream equipment and not with the reporting ONS 15600 Troubleshoot the upstream equipment using the procedures in this chapter as applicable If the upstream nodes are not ONS 15600s consult the appropriate user documentation Step2 Ifthe K byte is valid verify that each node has a ring name that matches the other node ring names Complete the Identify a BLSR Ring ID or Node ID Number procedure on page 2 125 Step3 Repeat Step 2 for all nodes in the ring Step4 If a node has a ring name that does not match the other nodes make that node s ring name identical to the other nodes Complete the Change a BLSR Ring ID Number procedure on page 2 125 Stepb Ifthe alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 6 7 APSCINCON Default Severity Minor MN Non Service Affecting NSA Logical Object OCN An APS Inconsistent alarm means that an inconsistent APS byte is present The SONET overhead contains K1 K2 APS bytes that notify receiving equipment such as the ONS 15600 to switch the SONET signal from a working to a protect path whe
485. th interconnection fails between equipment from SSXC 1 Slot 8 and traffic card slots If more than one traffic card on the shelf raises this alarm the TSC card clears the alarm on the traffic cards and raises the alarm against the SSXC 1 Note In CTC Copy A refers to the SSXC card in Slot 6 7 Copy B refers to the SSXC card in Slot 8 9 Either copy might be chosen as the preferred copy SSXC card The other SSXC card is called the alternate SSXC card in this chapter Clear the CTNEOPT PB B Alarm Step 1 Complete the Clear the CTNEQPT PB A Alarm procedure on page 2 37 Step2 Ifthe alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 to report a Service Affecting SA problem 2 6 36 CXCHALT Default Severity Major MJ Service Affecting SA Logical Object EQPT An SSXC Operation Suspended alarm indicates that operation on the alternate SSXC card has halted because of problems in fan tray 2 which services controller cards including the SSXC cards Cisco ONS 15600 Troubleshooting Guide R6 0 EN March 2009 Chapter2 Alarm Troubleshooting 2 6 37 DATAFLT W The CXCHALT alarm occurs five minutes after a fan failure alarm such as the FAN DEGRADE alarm on page 2 57 the FAN FAIL alarm on page 2 58 the IMPROPRMVL EQPT PIM PPM alarm on page 2 72 or the FAN FAIL PARTIAL alarm on page 2 58 halts a
486. the Initiate a 1 1 Protection Port Force Switch Command procedure on page 2 126 Ensure that the card you are replacing does not carry path protection circuit traffic by completing the following steps Note b A port can be part of a 1 1 protection group or part of a path protection but it cannot be configured for both However different ports on one card can be configured in different ways If you move all of the traffic off some 1 1 ports you still need to check whether the remaining ports are carrying path protection traffic From the View menu choose Go to Parent View Click the Circuits tab Cisco ONS 15600 Troubleshooting Guide R6 0 EXER March 2009 Chapter2 Alarm Troubleshooting Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 2 8 4 Physical Card Reseating Resetting and Replacement E c View the circuit source and destination ports and slots If any circuits originate or terminate in the slot containing the card you are replacing perform the Initiate a Force Switch for All Circuits on a Path Protection Span procedure on page 2 129 S Note Ifthe card you are replacing is not configured for any port or circuit protection but does carry traffic bridge and roll this traffic onto another card Follow the Bridge and Roll Traffic procedure in the Manage Circuits chapter in the Cisco ONS 15600 Procedure Guide Ensure that the card you are replacing does not
487. the Reset a Card with a Card Pull Reseat procedure on page 2 136 If the Cisco TAC technician tells you to remove the card and reinstall a new one follow the Replace a TSC Card procedure on page 2 140 2 6 32 CONTBUS IO B Default Severity Minor MN Non Service Affecting NSA Logical Object EQPT A TSC card B to Shelf Communication Failure alarm occurs when the active Slot 10 TSC card TSC card B has lost communication with another card in the shelf The other card is identified by the Object column in the CTC alarm window Cisco ONS 15600 Troubleshooting Guide R6 0 234 E March 2009 Chapter2 Alarm Troubleshooting 2 6 33 CONTCOM MI The CONTBUS IO B alarm might appear briefly when the ONS 15600 switches to the protect TSC card In the case of a TSC card protection switch the alarm clears after the other cards establish communication with the newly active TSC card If the alarm persists the problem lies with the physical path of communication from the TSC card to the reporting card The physical path of communication includes the TSC card the other card and the backplane Clear the CONTBUS IO B Alarm Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 A Ensure that the reporting card is physically present in the shelf Record the card type Click the Inventory tab and view the Eqpt Type column to display the provisioned type If the actual card type and the provisioned card type do not match
488. the applicable section of this chapter Step2 If the card automatically resets more than once a month with no apparent cause complete the Replace an OC 48 Card or OC 192 Card procedure on page 2 138 If the lack of communication continues the AUTORESET alarm is cleared and the 2 6 48 EQPT BOOT alarm occurs In this case no AUTORESET troubleshooting is required If the alarm does not clear complete the following procedure AN Caution Always use the supplied electrostatic discharge wristband when working with a powered ONS 15600 Plug the wristband cable into the ESD jack located on the lower right edge of the shelf assembly A Caution For the ONS 15600 removing a card that currently carries traffic on one or more ports can cause a traffic hit To avoid this perform an external switch if a switch has not already occurred See the 2 8 2 Protection Switching Lock Initiation and Clearing section on page 2 126 for commonly used traffic switching procedures S Note When you replace a card with the identical type of card you do not need to make any changes to the database Step3 Ifthe alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 6 15 AUTOSW AIS Default Severity Not Reported NR Non Service Affecting NSA Logical Object STSMON Cisco ONS 15600 Troubleshooting Guide R6 0 EZSE March 200
489. the confirmation dialog box Complete the Test and Clear the Ethernet Facility Line Loopback Circuit procedure on page 1 32 Test and Clear the Ethernet Facility Line Loopback Circuit Step 1 Step 2 Step 3 If the test set is not already sending traffic send test traffic on the loopback circuit Examine the traffic received by the test set Look for errors or any other signal information that the test set is capable of indicating If the test set indicates a good circuit no further testing is necessary with the facility loopback Clear the facility loopback from the port a Click the Maintenance Ethernet Loopback Port tabs b Choose None from the Loopback Type column for the port being tested Cisco ONS 15600 Troubleshooting Guide R6 0 32 March 2009 Chapter 1 General Troubleshooting Step 4 Step 5 1 3 3 Create a Facility Line Loopback on an Intermediate Node Ethernet Port c Choose the appropriate state IS OOS DSBLD OOS MT from the Admin State column for the port being tested d Click Apply e Click Yes in the confirmation dialog box Clear the loopback circuit a Click the Circuits tab b Choose the loopback circuit being tested c Click Delete d Click Yes in the Delete Circuits dialog box Do not check any check boxes Complete the Test the ASAP Card procedure on page 1 33 Test the ASAP Card Step 1 Step 2 Step 3 Step 4 A Determine whet
490. the fiber that exceeds the permitted bend radius or a bad fiber splice Warning A Invisible laser radiation could be emitted from the end of the unterminated fiber cable or connector Do not stare into the beam directly with optical instruments Viewing the laser output with certain optical instruments for example eye loupes magnifiers and microscopes within a distance of 100 mm could pose an eye hazard Statement 1056 Warning Use of controls adjustments or performing procedures other than those specified may result in hazardous radiation exposure Statement 1057 Clear the SD L Condition Step 1 Step 2 A Verify that the user provisionable BER threshold is set at the expected level by completing the following steps a From node view double click the card reporting the alarm to display the card view b Click the Provisioning Line tabs c Under the SD BER column in the Provisioning window verify that the cell entry is consistent with what the system was originally provisioned for The default setting is 1E 7 dBm d Ifthe entry is consistent with what the system was originally provisioned for continue with Step 2 e Ifthe entry is not consistent the original provisioning click the cell to display a drop down list of choices and choose the entry consistent with the original provisioning f Click Apply Ensure that the fiber connector for the card is completely plugged in For more information a
491. the incoming signal SONET overhead Generally any AIS is a special SONET signal that communicates to the receiving node when the transmit node does not send a valid signal AIS is not considered an error It is raised by the receiving node on each input when the node sees the AIS instead of a real signal In most cases when this condition is raised an upstream node is raising an alarm to indicate a signal failure all nodes downstream from it only raise some type of AIS This condition clears when you resolved the problem on the upstream node Clear the AIS Condition Step 1 Step 2 Step 3 Determine whether there are alarms on the upstream nodes and equipment especially the LOS OCN alarm on page 2 85 or if there are out of service OOS MT or OOS DSBLD ports Clear the upstream alarms using the applicable procedures in this chapter If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 March 2009 Cisco ONS 15600 Troubleshooting Guide R6 0 H Chapter2 Alarm Troubleshooting B 252 AIS L 2 6 2 AIS L Default Severity Nor Reported NR Non Service Affecting NSA Logical Object OCN The AIS Line condition indicates that this node is detecting line level AIS in the incoming signal This alarm is secondary to another alarm occurring simultaneously in an upstream node Clear the AIS L Condition Step
492. the same as the user name Cisco ONS 15600 Troubleshooting Guide R6 0 ELS March 2009 Chapter1 General Troubleshooting 1 7 4 Sluggish Cisco Transport Controller Operation or Login Problems E 1 7 4 Sluggish Cisco Transport Controller Operation or Login Problems Symptom You experience sluggish CTC operation or have problems logging into CTC Table 1 9 describes the potential cause of the symptom and the solution Table 1 9 Sluggish Cisco Transport Controller Operation or Login Problems Possible Problem Solution The CTC cache file is Delete the CTC cache file This operation forces the ONS 15600 to corrupted download a new set of jar files to your computer hard drive See the 1 7 4 1 Delete the CTC Cache File Automatically procedure on page 1 55 or the 1 7 4 2 Delete the CTC Cache File Manually procedure on page 1 56 Insufficient heap Increase the heap size if you are using CTC to manage more than 50 nodes memory allocation concurrently See the 1 7 4 3 Set the CTC_HEAP and CTC_MAX_PERM_SIZE_ HEAP Environment Variables for Windows procedure on page 1 56 and the 1 7 4 4 Set the CTC_HEAP and CTC_MAX_PERM_SIZE_ HEAP Environment Variables for Solaris procedure on page 1 57 Note To avoid network performance issues Cisco recommends managing a maximum of 50 nodes concurrently with CTC To manage more than 50 nodes Cisco recommends using Cisco Transport Manager CTM Cisco does not re
493. there is only one alarm for A or B failure Clear the FAN PWR Alarm Step1 Remove the reporting fan trays from the ONS 15600 A Caution Always use the supplied electrostatic discharge wristband when working with a powered ONS 15600 Plug the wristband cable into the ESD jack located on the lower right edge of the shelf assembly Step2 Reinsert the fan trays making sure you hear the fans start to operate Fans should run immediately when correctly inserted Step3 Ifthe alarm does not clear or if the fans do not run replace the fan trays using the procedure located in the Maintain the Node chapter in the Cisco ONS 15600 Procedure Guide Step4 Ifthe alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 6 68 FE EXERCISING RING Default Severity Not Alarmed NA Non Service Affecting NSA Logical Object OCN The Exercise Ring command issues ring protection switching of the requested channel without completing the actual bridge and switch The Far End Exercising Ring condition indicates that the command is being executed on the far end node amp Note FE EXERCISING RING is an informational condition and does not require troubleshooting 2 6 69 FE FRCDWKSWPR RING Default Severity Not Alarmed NA Non Service Affecting NSA Logical Object OCN Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009
494. tination Node Ethernet Port Figure 1 14 Facility Line Loopback on a Destination Node Ethernet Port Source Intermediate Destination ONS Node ONS Node ONS Node Ethenet XC Ethernet Ethernet la XC Ethernet Ethernet XC Ethernet ei fb ha SSG hi do gt gt Morc EE d Test Set poen gt 75 Aa s Caution amp Performing a loopback on an in service circuit is service affecting Note Facility loopbacks require on site personnel Complete the Create the Facility Line Loopback on a Destination Node Ethernet Port procedure on page 1 38 Create the Facility Line Loopback on a Destination Node Ethernet Port Step 1 Step 2 Step 3 Connect an optical test set to the destination ASAP card optical port you are testing If you are starting the current procedure without the optical test set hooked up to the source optical port use appropriate cabling to attach the Tx and Rx terminals of the optical test set to the port you are testing Both Tx and Rx connect to the same port y Note For specific procedures to use the test set equipment consult the manufacturer Adjust the test set accordingly Refer to manufacturer instructions for test set use Use CTC to set up the hairpin circuit on the test port a In node view click the Circuits tab and click Create b In the Circuit Creation dialog box choose th
495. tion determine which node and card link directly to the card reporting the FE alarm Step2 Log into the node that links directly to the card reporting the FE condition Step3 Clear the main alarm which in this case is probably the SF L condition on page 2 108 If not refer to the appropriate alarm section in this chapter in this chapter for instructions Step4 Ifthe condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 6 7 FE SF SPAN The FE SF SPAN condition is not used in this platform in this release It is reserved for future development 2 6 78 FORCED REO Default Severity Not Alarmed NA Non Service Affecting NSA Logical Object STSMON The Force Switch Request on Facility or Port condition occurs when you enter the Force command on a port to force traffic from a working port to a protect port or protection span or from a protect port to a working port or span You do not need to clear the condition if you want the Force switch to remain Clear the FORCED REO Condition Step 1 Complete the Clear a 1 1 Protection Port Force or Manual Switch Command procedure on page 2 127 Step2 If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 ELS
496. tion Span External Switching Command procedure on page 2 131 Cisco ONS 15600 Troubleshooting Guide R6 0 2 96 March 2009 Chapter2 Alarm Troubleshooting 26 140 NOT AUTHENTICATED MI If an automatic switch to the alternate copy SSXC card occurred traffic is automatically restored to the preferred copy Step9 If the reporting card is a TSC card and you want to make the standby TSC card active again complete the Soft Reset a Card Using CTC procedure on page 2 134 2 6 140 NOT AUTHENTICATED Default Severity Minor MN Non Service Affecting NSA Logical Object SYSTEM The NOT AUTHENTICATED alarm is raised by CTC not by the NE when it fails to log into a node This alarm only displays in CTC where the login failure occurred This alarm differs from the INTRUSION PSWD alarm on page 2 75 in that INTRUSION PSWD occurs when a user exceeds the login failures threshold S Note NOT AUTHENTICATED is an informational alarm and is resolved when CTC successfully logs into the node 2 6 1431 OPEN SLOT Default Severity Minor MN Non Service Affecting NSA Logical Object EQPT The OPEN SLOT alarm indicates that one of the I O slots Slot 1 through 4 and 11 through 14 does not contain a traffic card or filler card Clear the OPEN SLOT Alarm Step 1 Insert a filler card or OC N card into the empty slot Step2 Ifthe alarm does not clear log into the Technical Support Website at http www cisco com
497. tions window or using TLI s set of RTRV COND commands In addition some but not all cleared conditions are also found in the History tab For a comprehensive list of all conditions refer to the Cisco SONET TLI Command Guide 2 5 3 Severities The ONS 15600 uses Telcordia devised standard severities for alarms and conditions Critical CR Major MJ Minor MN Not Alarmed NA and Not Reported NR These are described below A Critical CR alarm generally indicates severe Service Affecting SA trouble that needs immediate correction Loss of traffic on an STS 1 which can hold 28 DS 1 circuits would be a Critical CR Service Affecting SA alarm A Major MJ alarm is a serious alarm but the trouble has less impact on the network For example loss of traffic on more than five DS 1 circuits is Critical CR but loss of traffic on one to four DS 1 circuits is Major MJ Minor MN alarms generally are those that do not affect service For example the automatic protection switching APS byte failure APSB alarm indicates that line terminating equipment LTE detects a byte failure on the signal that could prevent traffic from properly executing a traffic switch Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 EXIN Chapter2 Alarm Troubleshooting Bl 254 Alarm Hierarchy Not Alarmed NA conditions are information indicators such as for the free running synchronization FRNGSYNC state or forced
498. to the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 6 155 RING MISMATCH Default Severity Major MJ Service Affecting SA Logical Object OCN At least one node in the BLSR has an incorrect node ID The RING MISMATCH alarm clears when all nodes in the BLSR have the correct node IDs Clear the RING MISMATCH Alarm Step 1 Step 2 Step 3 Step 4 Complete the Identify a BLSR Ring ID or Node ID Number procedure on page 2 125 to verify each node s ID number Repeat Step 1 for all nodes in the ring If one node has an incorrect node ID number complete the Change a BLSR Node ID Number procedure on page 2 126 to change one node s ID number so that each node ID is unique If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 6 156 RING SW EAST Default Severity Not Alarmed NA Non Service Affecting NSA Logical Object OCN The Ring Switch Is Active East Side condition occurs when a ring switch occurs at the east side of a BLSR using a Force Ring command The condition clears when the switch is cleared RING SW EAST is visible on the network view Alarms Conditions and History tabs The port where the Force Ring was applied shows an F on the network view detailed circuit map March 2009 Cisco ONS 15600 Troubleshooting Guid
499. to verify that a valid signal exists on the line For specific procedures to use the test set equipment consult the manufacturer Test the line as close to the receiving card as possible If the signal is valid verify that the power level of the optical signal is within the optical traffic card s receiver specifications Refer to the 1 9 3 Optical Traffic Card Transmit and Receive Levels section on page 1 69 If the receiver levels are good ensure that the optical transmit and receive fibers are connected properly If the connectors are good complete the Replace an OC 48 Card or OC 192 Card procedure on page 2 138 for the OC N card March 2009 Cisco ONS 15600 Troubleshooting Guide R6 0 H Chapter2 Alarm Troubleshooting lI 25 169 SSM DUS Step8 If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 6 169 SSM DUS Default Severity Not Alarmed NA Non Service Affecting NSA Logical Objects BITS OCN The Synchronization Status Messaging SSM Changed to Do Not Use DUS condition occurs when the synchronization status message quality level changes to DUS The port that reports the condition is not at fault The condition applies to the timing source SSM DUS prevents timing loops by providing a termination point for the signal usage 2 6 170 SSM FAIL Default Severity Minor MN Non Service
500. tor Do not stare into the beam directly with optical instruments Viewing the laser output with certain optical instruments for example eye loupes magnifiers and microscopes within a distance of 100 mm could pose an eye hazard Statement 1056 Warning Use of controls adjustments or performing procedures other than those specified may result in hazardous radiation exposure Statement 1057 Cisco ONS 15600 Troubleshooting Guide R6 0 n March 2009 Chapter2 Alarm Troubleshooting 2 6 62 FAILTOSWR W Clear the FAILTOSWR Condition in a Two Fiber BLSR Configuration Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 A Perform the EXERCISE RING command on the reporting card by completing the following steps a Click the Maintenance gt BLSR tabs b Click the row of the affected ring under the West Switch column c Select Exercise Ring in the drop down list If the condition does not clear from the view menu choose Go to Network View Look for alarms on OC N cards that make up the ring or span and troubleshoot these alarms If clearing other alarms does not clear the FAILTOSW RING condition log into the near end node Click the Maintenance gt BLSR tabs Record the OC N cards listed under West Line and East Line Ensure that these OC N cards and ports are active and in service by completing the following steps a Verify the LED status a green SRV LED indicates an active card b D
501. ts and logical objects as they are located in any of the eight noncommon card slots The EQPT object is used for alarms that refer to the card itself and all other objects on the card including ports lines synchronous transport signals STS and virtual tributaries VT EXT SREF BITS outgoing references SYNC BITS1 SYNC BITS2 March 2009 Cisco ONS 15600 Troubleshooting Guide R6 0 H Chapter2 Alarm Troubleshooting W 24 Alarm List by Logical Object Type Table 2 7 FAN Alarm Logical Object Type Definitions continued Fan tray assembly GIGE Gigabit Ethernet NE The entire network element NE SREF The timing status of the NE OCN An OC N line on an OC N card PIM Pluggable input output module or 4PIO for the Any Service Any Port ASAP card POS Packet over SONET virtual entity PPM card Pluggable port module PPM or small form factor pluggable SFP for the ASAP PS STS Protection switched ONS 15600 STS PWR The node s power supply STSMON STS alarm detection at the monitor point upstream from the cross connect STSRNG The STS ring STSTERM STS alarm detection at termination downstream from the cross connect 2 44 Alarm List by Logical Object Type Table 2 8 lists all ONS 15600 Release 6 0 alarms and logical objects as they are given in the system alarm profile The list entries are organ
502. ts and Timing Table 1 16 Possible Problem Loss of IP Communication in Segmented OSPF Area Solution The OSPF backbone area 0 has segmented into multiple GNEs A broken link between two routers on the LAN in OSPF backbone area 0 If multiple ONS 15600 nodes and routers are connected to the same LAN in OSPF backbone area 0 and a link between two routers breaks the backbone OSPF area 0 could divide into multiple gateway network elements GNEs If this occurs the CTC session on the ONS node connected to router 1 will not be able to communicate with the ONS 15600 connected to router 2 This is standard behavior for an OSPF network To resolve this problem you must repair the link between the routers or provide another form of redundancy in the network Refer to the Cisco ONS 15600 Procedure Guide for procedures to repair the link between the routers 1 8 Circuits and Timing This section provides solutions to circuit creation and reporting errors as well as common timing reference errors and alarms 1 8 1 ONS 15600 Switches Timing Reference Symptom Timing references switch when one or more problems occur Table 1 17 describes the potential causes of the symptom and the solutions Table 1 17 Possible Problem ONS 15600 Switches Timing Reference Solution The optical or BITS input is receiving loss of signal LOS loss of frame LOF or alarm indication signal AIS from its timing source
503. uit preferences 0 CTC cannot find the file needed to save the circuit preferences EID 2009 Unable to download package Refer to error message text 0 EID 2010 Delete destination failed CTC could not delete the destination EID 2011 Circuit destroy failed CTC could not destroy the circuit EID 2012 Reverse circuit destroy failed CTC could not reverse the circuit destroy EID 2013 Circuit creation error Circuit creation cannot proceed due to Refer to error message text changes in the network which affected the circuit s being created The dialog will close Please try again EID 2014 No circuit s selected 0 You must select a circuit to complete this function EID 2015 Unable to delete circuit O as it has one or more rolls You must delete the rolls in the circuit before deleting the circuit itself EID 2016 Unable to delete circuit CTC could not delete the tunnel because there are circuits that use the tunnel EID 2017 Error mapping circuit 0 There was an error mapping the circuit EID 2018 Circuit roll failure The circuit has to be in the DISCOVERED There was a failure in circuit roll Change state in order to perform a roll the circuit state to DISCOVERED and proceed EID 2019 Circuit roll failure Bridge and roll is not supported on a Refer to error message text DWDM circuit EID 2020 Circuit roll failure The two circuits must have the same Refer to error message text direction EID 2021 Circuit roll failure The two circu
504. ulty The NIC is faulty Confirm that the NIC is working properly If you have no issues connecting to the network or any other node the NIC should be working correctly If you have difficulty connecting to the network or any other node the NIC might be faulty and needs to be replaced 1 6 9 TCP IP Connection is Lost Symptom The TCP IP connection was established and then lost and a DISCONNECTED alarm appears on CTC Table 1 5 describes the potential cause of the symptom and the solution Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 Chapter1 General Troubleshooting B 17 CTC Operation Troubleshooting Table 1 5 TCP IP Connection is Lost Possible Problem Solution Your PC lost TCP IP Use a standard ping command to verify the TCP IP connection between the connection with the PC and the ONS 15600 TSC card A ping command will work if the PC ONS 15600 connects directly to the TSC card or uses a LAN to access the TSC card A ping command will also work if the CTC is connected via a gateway network element GNE and DCC if the node and CTC are in the same subnet or the required static routes are configured See the Ping the ONS 15600 procedure on page 1 52 Ping the ONS 15600 Step 1 Step 2 Step 3 Step 4 Display the command prompt a If you are using a Microsoft Windows operating system from the Start Menu choose Run type command in the Open field of the Run dialog box
505. urn the defective card to Cisco through the RMA process Contact Cisco Technical Support 1 800 553 2447 Step7 Complete the Replace an OC 48 Card or OC 192 Card procedure on page 2 138 for the defective card Step8 Clear the terminal loopback on the port a Double click the destination node ASAP card March 2009 Cisco ONS 15600 Troubleshooting Guide R6 0 H Chapter1 General Troubleshooting BE 14 Using CTC Diagnostics Step 9 b Click the Maintenance Ethernet Loopback Port tab c Select None from the Loopback Type column for the port being tested d Select the appropriate state IS OOS DSBLD OOS MT in the Admin State column for the port being tested e Click Apply f Click Yes in the confirmation dialog box Clear the terminal loopback circuit a Click the Circuits tab b Choose the loopback circuit being tested c Click Delete d Click Yes in the Delete Circuits dialog box Do not check any check boxes The entire circuit path has now passed its comprehensive series of loopback tests This circuit qualifies to carry live traffic 1 4 Using CTC Diagnostics CTC provides diagnostics for the following functions e Verification of proper card ASICS function e Verification of standby card operation e Verification of proper card LED operation Notification of problems detected via alarms Provision of a downloaded machine readable diagnostic log file to be used by Cisco Technical Su
506. value of the specified item is invalid EID 2183 Circuit roll failure Current version of CTC does not support Refer to error message text bridge and roll on a VCAT circuit EID 2184 Cannot enable the STP on some ports because they have been Refer to error message text assigned an incompatible list of VLANs You can view the VLAN Spanning Tree table or reassign ethernet ports VLANs EID 2185 Cannot assign the VLANs on some ports because they are Refer to error message text incompatible with the Spanning Tree Protocol You can view the VLAN Spanning Tree table or reassign VLANs EID 2186 Software download failed on node 0 The software could not be downloaded onto the specified node EID 2187 The maximum length for the ring name that can be used is 0 You must shorten the length of the ring Please try again name EID 2188 The nodes in this ring do not support alphanumeric IDs Please The ring ID should not contain use a ring ID between 0 and 1 alphanumeric characters and must be in the specified range EID 2189 TL1 keyword all can not be used as the ring name Please Refer to error message text provide another name EID 2190 Adding this span will cause the ring to contain more nodes than You have reached the maximum number of allowed nodes allowed EID 2191 Ring name must not be empty You must supply a ring name EID 2192 Cannot find a valid route for the circuit creation request CTC could not complete the circu
507. vel Changed to ST3E condition occurs when the synchronization message quality level changes to ST3E from a lower level of synchronization Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 EXIHN Chapter2 Alarm Troubleshooting Bb 256178 SSM ST4 2 6 178 SSM ST4 Default Severity Not Alarmed NA Non Service Affecting NSA Logical Objects BITS NE SREF OCN The SSM Quality Level Changed to ST4 condition occurs when the synchronization message quality level changes to STA 2 6 179 SSM STU Default Severity Not Alarmed NA Non Service Affecting NSA Logical Objects BITS NE SREF OCN The SSM Synchronization Traceability Unknown condition occurs when the reporting node is timed to areference that does not support SSM but the ONS 15600 has SSM support enabled SSM STU can also be raised if the timing source is sending out SSM messages but SSM is not enabled on the ONS 15600 Clear the SSM STU Condition Step1 Click the node view Provisioning gt Timing gt BITS Facilities tabs Step2 Ifthe Sync Messaging Enabled check box is checked click the box to deselect it Step3 Ifthe Sync Messaging Enabled check box is unchecked click the box to select it Step4 Click Apply Stepb Ifthe condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 6 180 SSM TNC Default Severity Not Alarmed NA Non Service Affect
508. ver you can also use CTC to recreate the span and identify the misconnected slots as east and west The CTC method is useful when the misconnected node is not geographically near the troubleshooter Clear the E W MISMATCH Alarm with a Physical Switch Step 1 Step 2 Step 3 Step 4 Diagram the ring setup including nodes and spans on a piece of paper or white board In node view click View gt Go to Network View Label each of the nodes on the diagram with the same name that appears on the network map Right click each span to display the node name slot port for each end of the span 15600 Troubleshooting Guide R6 0 H Cisco ONS March 2009 l Chapter2 Alarm Troubleshooting Step 5 Step 6 Step 7 Step 8 Step 9 A 2 6 52 E W MISMATCH W Label the span ends on the diagram with the same information Repeat Steps 4 and 5 for each span on your diagram Label the highest slot at each node east and the lowest slot at each node west Examine the diagram You should see a clockwise pattern of west slots connecting to east slots for each span Refer to the Install Cards and Fiber Optic Cable chapter in the Cisco ONS 15600 Procedure Guide for more information about cable installation in the system If any span has an east to east or west to west connection physically switching the fiber connectors from the card that does not fit the pattern to the card that continues the pattern should clear the alarm Warn
509. verity Not Alarmed NA Non Service Affecting NSA Logical Object EQPT The Software Version condition is reported when a new software version is activated on the ONS 15600 When a new version of software is uploaded it results in the active TSC card running the new version and the standby TSC card running the old version This situation raises the SW VER condition It remains until the user accepts the new version in the CTC The acceptance causes the standby TSC card to reboot and upload the new version If the user does not accept the version the active TSC card switches to the standby TSC card with the original version After the switch the new standby TSC card reverts to the previous version 2 6 185 SYNCCLK Default Severity Critical CR Service Affecting SA Logical Object NE A Synchronization Clock Unavailable alarm occurs when both TSC cards lose their timing function Clear the SYNCCLK Alarm Step1 X From node view click the Provisioning gt Timing gt General tabs Step2 Check the current configuration for REF 1 of the NE Reference Step3 If the primary reference is a BITS input complete the Clear the LOF BITS Alarm procedure on page 2 81 Step4 Ifthe primary reference clock is an incoming port on the ONS 15600 complete the Clear the LOF OCN Alarm procedure on page 2 81 Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 2 115 Chapter2 Alarm Troubleshooting BI 256186 SYNC FREO
510. visioning BLSR tabs Click the row of the BLSR you are exercising then click Edit Right click the west port of a node and choose Set West Protection Operation In the Set West Protection Operation dialog box choose Exercise Span from the drop down list March 2009 Cisco ONS 15600 Troubleshooting Guide R6 0 H Chapter2 Alarm Troubleshooting ME 2383 CTC Card Resetting and Switching Step 7 Step 8 Click OK Click Yes in the Confirm BLSR Operation dialog box Clear a BLSR External Switching Command Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Log into a node on the network If you are already logged in continue with Step 2 Click View Go to Network View Click the Provisioning BLSR tabs Click the BLSR you want to clear Right click the west port of the BLSR node where you invoked the switch and choose Set West Protection Operation In the Set West Protection Operation dialog box choose Clear from the drop down list Click OK Click Yes in the Confirm BLSR Operation dialog box 2 8 3 CTC Card Resetting and Switching This section gives instructions for TSC cards and SSXC cross connect cards Soft Reset a Card Using CTC A This procedure is used to force system control from the active card including the TSC card SSXC or optical traffic card In this kind of reset the card is rebooted but the flash memory is not cleared Warning S Do not reach into a vacant
511. ween Nodes 1 61 Table 1 15 DCC Connection Lost 1 61 Table 1 16 Loss of IP Communication in Segmented OSPF Area 1 62 Table 1 17 ONS 15600 Switches Timing Reference 1 62 Table 1 18 Holdover Synchronization Alarm 1 63 Table 1 19 Free Running Synchronization Mode 1 63 Table 1 20 Daisy Chained BITS Not Functioning 1 64 Table 1 21 Circuits Remain in PARTIAL Status 1 64 Table 1 22 Bit Errors Appear for a Traffic Card 1 65 Table 1 23 Faulty Fiber Optic Connections 1 66 Table 1 24 Straight Through Cable Pinout 1 68 Table 1 25 Crossover Cable Pinout 1 69 Table 1 26 Optical Transmit and Receive Levels 1 69 Table 1 27 Power Supply Problems 1 71 Table 2 1 ONS 15600 Critical Alarm List 2 2 Table 2 2 ONS 15600 Major Alarm List 2 2 Table 2 3 ONS 15600 Minor Alarm List 2 2 Cisco ONS 15600 Troubleshooting Guide R6 0 March 2009 EN BE Tables Table 2 4 ONS 15600 NA Conditions List 2 3 Table 2 5 ONS 15600 NR Conditions List 2 4 Table 2 6 ONS 15600 Alarm and Condition Alphabetical List 2 5 Table 2 7 Alarm Logical Object Type Definitions 2 7 Table 2 8 ONS 15600 Alarm List by Logical Object in Alarm Profile 2 8 Table 2 9 Path Alarm Hierarchy 2 12 Table 2 10 Facility Alarm Hierarchy 2 12 Table 2 11 Near End Alarm Hierarchy 2 13 Table 2 12 Far End Alarm Hierarchy 2 14 Table 2 13 TSC Card Level Indicators 2 124 Table 2 14 TSC Card Network Level Indi
512. wever if you are experiencing cross connect related problems at this site also report this alarm to the Cisco TAC 2 6 101 INTRUSION PSWD Default Severity Not Alarmed NA Non Service Affecting NSA Logical Object NE The Security Intrusion Incorrect Password condition occurs after a user attempts a provisionable by Superuser number of unsuccessful logins a login with an expired password or an invalid password The alarmed user is locked out of the system and INTRUSION PSWD condition is raised This condition is only shown in Superuser login sessions not in login sessions for lower level users The INTRUSION PSWD condition is automatically cleared when a provisionable lockout timeout expires or it can be manually cleared in CTC by the Superuser if lockout is permanent Clear the INTRUSION PSWD Condition Step 1 Step 2 Step 3 Click the Provisioning gt Security gt Users tabs Click Clear Security Intrusion Alarm If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 March 2009 Cisco ONS 15600 Troubleshooting Guide R6 0 E Chapter2 Alarm Troubleshooting BE 256102 INVMACADR 2 6 102 INVMACADR Default Severity Major MJ Non Service Affecting NSA Logical Object BPLANE The Invalid MAC Address alarm occurs when the ONS 15600 MAC address retrieval fails and the node does not have a valid M
513. wnloaded it is loaded into the available code volume on the active TSC card The software is copied to the available code volume on the standby TSC card next The SFTWDOWN condition on page 2 109 occurs at that time When the user activates the load the UPGRADE condition occurs amp Note Whenever TSC cards are changed from active to standby it takes approximately 12 minutes to completely synchronize to the timing source because the Stratum 3E timing module is being adopted 2 6 1988 WKSWPR Default Severity Not Alarmed NA Non Service Affecting NSA Logical Objects OCN STSMON Cisco ONS 15600 Troubleshooting Guide R6 0 P2122 March 2009 Chapter2 Alarm Troubleshooting 26 199 WTR W The Working Switched To Protection condition occurs when a line has a failure the LOS OCN alarm on page 2 85 or the SD L condition on page 2 106 This condition is also raised when you use the FORCE RING FORCE SPAN or MANUAL SPAN command at the network level WKSWPR is visible on the network view Alarms Conditions and History tabs Clear the WKSWPR Condition Step 1 Complete the Clear the LOF OCN Alarm procedure on page 2 81 It is also used for LOS Step2 If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 6 199 WTR Default Severity Not Alarmed NA Non Service Affecting NSA L
514. y during initialization and slowly during configuration synchronization SRV Green The service mode of the card green indicates that the card is in use and no light indicates that the card can be removed for service ACT STBY Green The ACT STBY Active Standby LED indicates that the TSC card is active green or standby off It is not present on the optical cards 2 1 2 TSC Card Network Level Indicators Table 2 14 TSC Card Network Level Indicators Indicator LED Color Definition LINE Green Node timing is synchronized to a line timing reference EXTERNAL Green Node timing is synchronized to an external timing reference FREE RUN Green The node is not using an external timing reference Indicated when the timing mode is set to an internal reference or after all external references are lost HOLDOVER Amber External line timing references have failed The TSC card has switched to internal timing and the 24 hour holdover period has not elapsed ACO Amber The alarm cutoff ACO push button has been activated After pressing the ACO button the amber ACO LED turns on The ACO button opens the audible closure on the backplane The ACO state is stopped if a new alarm occurs After the originating alarm is cleared the ACO LED and audible alarm control are reset 2 1 3 SSXC Card Level Indicators Table 2 15 describes the functions of the card level LEDs on the SSXC card faceplate Table 2 15 SSXC
515. y loopback on the same east side working line of the ring If you do not execute the lockout prior to creating the loopback the ring can become stuck in an anomalous state after you release the loopback 1 1 2 Payload Loopbacks The payload loopback is similar to a facility loopback but occurs on OC 192 cards Another difference is that a payload loopback terminates and regenerates section and line overhead a facility loopback passes section and line overhead through untouched The OC 48 card executes a facility loopback by looping the signal back just before the framer chip The OC 192 card cannot do this because of the differences in the design To execute a loopback on an OC 192 card the loopback signal passes through the framer chip and then terminates and regenerates line and section overhead Since OC 192 card line and section overhead is terminated and regenerated this type of loopback is called a payload loopback 1 1 3 Terminal Loopbacks The following sections give general information about ASAP card and OC 48 card terminal loopback operations 1 1 3 1 General Behavior A terminal loopback tests a circuit path as it passes through the SSXC card and loops back from the card with the loopback Figure 1 2 shows a terminal loopback on an OC 48 card The test set traffic enters the optical or Ethernet port and travels through the cross connect card to the optical port A terminal loopback turns the signal around before it reaches the L

Cisco ONS 15600 Troubleshooting Guide, Release 6.0

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