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Wait List - Pager.co.uk

1. Order Window Order Table Elapsed Open 3 Recall P nr Top 48 3 02 01 A 7 Page Page 1 7 01 32 Up Down P Reen ee J Cols Cols J Manager Server Bi Customer d 5 Exit P e gt ei e k Orders Reports Status Tables Setup a Patrons are given numbered order keys when they order It is recommended the server put the order key into the Starter Unit to begin a timer Elapsed time of when the order is placed a After the patron decides where to sit they insert the order key in the table unit a The table unit transmits the patrons location to the central monitor a The Order key number Table number and Elapsed Time are shown on the Order monitor a The monitor for that table will change from white to yellow to orange and finally to red Once red the manager will be paged if the patron waits for their order beyond a preset critical time a After the patron is served the server retrieves the key and inserts the key into a Clearing Unit to clear the order from the monitor T7501 Page 12 9 Order Information To view basic details of an Order on the Orders Window double click the Order and the Order Info window will pop up o Order Key number of customer Order Info o Table Table number assigned to the KeyCall unit Order 1 o Elapsed Elapsed Time Table 1 Clear will clear the order Note If Touch s
2. SS Orders Reports Status Tables Setup Page 12 6 T7501 Setup Window 1 From the Orders window select the Setup tab Note An access code is required Timing Interval Yellow After 240 sec Orange After 300 sec Page After 360 sec Auto Page Message W i LATE ORDER 2 At the Timing Interval section v a set the timeouts to alert servers and management that an order is overdue the display for a table will change colors and at last page a manager These time limits vary and can be set to the restaurants requirements Also set a default message to notify when an order goes beyond the Page After time interval 3 At the System Configuration section set the required parameters for Software Version 2 1 0 16 Restaurant ID 7 v Manager Pager 1 Server Pager 2 Low Battery Alert 15 Grid Columns 2 Clear Order M Touchscreen M Clearing Unit A Beep on Error Beep Volume 7 Remember Password K Access Code 56789 CSV Destination C KeyCallTX RMA PAN Update Write Log File Upgrade Purge Data a Restaurant ID This is the System ID of the restaurant ID is also used for the Manager and Server Paging b Manager Pager Pager number of the Manager This pager is notified when an order is overdue See section on Timing Interval c Server Pager Pager number of Server This pager is notified when a patron uses the Push for Service Button on the Key
3. Booth Patio or Window Special Needs Special requests by guests e g high chair An in the Special Needs Spl column indicates if the customer has a special need E TD E D D DE O Page 3 2 T7501 Editing Wait List Adding Editing Closing Tables at the T7501 To add new tables to the Table Status section 1 Press the TBL Stat key 2 Use the arrow keys to select the table to edit 3 Press the EDIT key 4 Enter the number of the table to change 5 Press a M1 Open add a table on the open list M2 Close remove a table from any list M3 Bus add a table on the being bussed list M4 Hold add a table to the hold list Setup close all tables Ooo U Wait List Management Add Guest to the Wait List The following basic methods are used to add guests to the wait list Add Guest at the T7501 keypad 1 Press the Wait key 2 At the Wait List Entry Wizard Enter the Guest s preferences and press Enter 3 Inform the Guest of the Estimated wait and press a Enter to continue a Exit to stop the entry and return to the Wait List display 4 Continue entering the Guest Information and press Enter each time 5 Select with arrow keys a Guest Pager if handing out an on premise pager a Mobile Phone to use the guest s cell phone as a pager 6 Enter a Guest pager or a Mobile Phone and press Enter Note that the guest is added to the wait list Add Guest Off Premise Adding guests to the Wa
4. Note A Guest version of the Star Pager is available and must be purchased separately from a Staff version To page a Star Guest Pager with the T7501 press the Page key on the 4 button keyboard or use the Guest virtual buttons viewed on the computer monitor during various applications To program the Guest Star Pager uses the same instructions at Step 7 select Guest in place of Staff T7501 Page 13 5 Using the SP5 1 Line Rechargeable Alpha Numeric Pager SELECT BUTTON Charging The SP5 uses the Charger 5 CH R5 1 Place the pager in the charger 2 Allow unit to charge fully overnight 3 Remove from charger pager will vibrate or beep to show it is working 4 LCD will show the pager s ID 5 Replace the pager in the charger at the end of each day Menus To access the vibe contrast menu remove the pager from the charger While vibrating or beeping press and hold the Select button for 8 seconds This top level menu will display Vibe Contrast If you PRESS and RELEASE the SP5 pager button the menu will change to Vibe Contrast To exit this menu wait 8 seconds To re enter the vibe contrast menu at any time reset the pager and then hold the SP5 pager button Vibe To set the Vibration Level 1 Enter the vibe contrast menu as described above 2 highlight the Vibe selection then PRESS and HOLD the SP5 pager Button until the screen shows Vibe 11 Page 13 6 T7501 3 Press or hold the Se
5. At end press Exit Select Yes to accept changes Reprogram all of the Alpha Pagers to be used with this system T7501 Page 6 1 CHAPTER 6 MAINTENANCE FUNCTIONS These functions are used to locate problems or to tune up a system for maximum performance in your area Select Table Management Functions The Table Management functions are modified at the Wait List menu This is an LRS Only function Setup Devices NOTE Access Code is needed for Setup functions External Devices used with the T7501 are Key Call Table Genie and Printer 1 Press Setup 2 Select Devices 3 Press Enter 4 Select function from the following list Key Call Sets the basic KeyCall functions Printer Used when the optional table These settings are forwarded to the TX units ticket printer is used with the system This periodically printer is connected through a network Beep Volume from 0 off to 10 max interface Beep on Error ON OFF Printer address selects the IP address Associate used when new TX units are of the printer This address is found by installed in the system See Key Call a turn on feature of the printer see Chapter for setup printer manual T900 Used when new T900 s are added to Printer type selects from a list of the system Note T900 cannot be used on approved printers Currently only the a T7501 Zigbee system Epson POS is supported Select item from list and press Enter M
6. I CUSTOMER WAIT LIST AND RESPONSE RESERVATION E INFORMATION DATA BASE T7501 I CAS CALL CAS SERVER INTERFACE i ENGINE WEB PAGE l E e te Ee Rh ea ee ee RESERVATION amp WAIT LIST RESERVATION D r Ws Sa E abi ges 66 TE INFORMATION TR EECH NEE TELCO WAIT LIST SERVICE Ia O CELL PHONE PAGING amp PREMISE PAGING CONFIRMATION PAGING PC ee gt CONNECTION Gd TELEPHONE LOCAL WAIT LIST GUEST INFORMATION T7501 RESTAURANT Page 10 2 T7501 Your favorite restaurants without the wait Off Premise Operation HE era Off premise customers make dining plans via SeSe ae Internet Basic steps are RSE a 1 Surf the net for dining choices and find a_i CAS 2 Customer selects a type of dining e g mm mm e Italian or the name of a restaurant 8 E 3 CAS 2 H a Checks the Customers Zip Code a Creates a selection list based on distance type and name a Polls the database for the selection list entries and shows the customer Ben estimated wait times anne EH 4 Customer te E a Selects from the list customer is only Seng eee aaa allowed to make reservations at one dee restaurant on the list ont favorite restaurants without the ait a Enters name and call back number m CLICK SEATING COM Seege 5 CAS You will receive a phone call to confirm your a Calls the customer to confirm SS
7. Preloaded Staff Pager Message Code List Message codes send following preloaded messages to LRS Alpha text pagers Additional custom codes can be created see Pagers in Installation and Setup chapter Page 2 4 T7501 Pre Loaded Messages Code Message Code Message Code Message 000 Phone Call 026 Price check 052 Food 001 Sale Call 027 Department 053 Service 002 Manager 028 Cashier 054 Seat 003 Customer 029 Office 055 Check 004 Room 030 Table 056 Lobby 005 Visitor 031 Winner 057 Help 006 call Ext 032 Pickup 058 Restrm 007 MTG Room 033 Dock 059 Valet 008 Lane 034 You have mail 060 Car 009 Isle 035 Table ready 061 Bus 010 Void 036 No Special 062 Bav 011 Stamps 037 Hole 063 Lo batt 012 Change 038 Kitchen 064 error 013 Station 039 Bar 065 Exit 014 Machine 040 Door 066 Fax 015 operator 041 Survey 067 Host 016 Emergency 042 T nnn Q xx 068 Space 017 XX Minutes 043 Break nnnn 069 Location 018 Tee 044 Fire 070 Nursery 019 Pro Shop 045 Unit 071 Teller 020 Starter 046 Window 072 Office 021 Service Drive 047 Nurse 073 Buffet 022 Showroom 048 Register 074 Diap chng 023 Parked Call 049 Owner 075 Child cry 024 Voice Mail 050 Check 076 To nursery 025 Dressing RM 051 Drink T7501 Page 3 1 CHAPTER 3 TABLE AND WAIT LIST MANAGEMENT USING ONLY T7501 Basic Description Wait Tabl
8. 61000 3 3 1995 EN 60950 1992 with A1 A2 amp A3 T7501 Page i Long Range Systems Thank you for choosing Long Range Systems to provide your on premise paging solution Please familiarize yourself and your staff with the contents of this instruction in order to properly operate and maintain your system For help operating your system or for any service problems please call 800 437 4996 Keep this instruction in a safe place available to managers and key staff Contents Chapter 1 General Information sssssseeseseeess esse sees eve cece sees essere nenen eee 1 1 Paging lenrs l 1 1 Table Management EE 1 1 Ol Sile Operations saciid aaa cet cette bitte teed ie Ei Saanaa ances ett En aaa 1 2 Off Sit lee 1 2 T7501 Keyboard Description dereen eee 1 2 EEN eebe eege eege eene 1 2 EENEG E dee 1 3 Chapter 2 Basic Guest and Staff Paging ccccececcseeeeeeeeseeeeeeeeeeeeees 2 1 Direct Paging of On Premise Guest Pagers eee ee eee eee eee 2 1 Pahang Qui Pagers EE 2 1 PACING TTT 2 1 On Premise and or Cell Phone Paging from the Wait Uer 2 1 AMINO OUE le L 2 1 Paging from the Wait List Basic View eee eee 2 1 Paging Using Touch Screen or Keyboard Mouse Seating Management View 2 2 Dir ct Staff AGUNG EE cect Sul tues ceca eaa E REOT E AEA E as Rall ede T SEES 2 2 Staff Paging Basic ViGW E 2 2 Staff Paging Using Touch Screen or Keyboard Mouse Seating Management View2 2 Preloaded Staff Pager Message Code L
9. Monitor from Chapter 6 External VGA Monitor Press Setup and enter access code Select Devices Select 3BTX Set User Preferences Mode Option to set the Table Genie messages be sent only to the Server Manager pager with Normal or show on the Push for Service Monitor with Order Cancel Note The Normal Mode in Devices 3BTX is a different setting than the Normal Mode in Display Pager Pager number of Server o1 B amp B M Page 11 2 T7501 Single Button Option to have all buttons send the same message example SERVICE For separate messages for all three buttons select OFF Message 1 Message sent from Button 1 on Table Genie Message 2 Message sent from Button 2 on Table Genie Not used if Single Button is set ON Message 3 Message Sent from Button 3 on Table Genie Not used if Single Button is set ON Low Battery Sets alert if AA battery goes below a certain level Cancel Sequence Button sequence pressed on Table Genie to Cancel and order Toggle Mode Option for repressing a button to cancel a request T7501 Page 11 3 Setting Up and Associating the Table Genie with T7501 1 Remove the Table Genie from the packaging included in the packaging 1 Table Genie 1 AA Battery 1 Table Plate Release Tab of Battery 1 Piece of Foam Tape poe 2 Pull the
10. Setup Wait List Functions NOTE Access Code is needed for Setup functions The Wait list functions are modified at the Wait List menu 1 2 3 4 Press Setup Select Wait List Press Enter Select function from the following list Smoking Enable Guests smoking choice Table Preferences Enable Guest table preferences Edit Table Preferences Set types of tables available for Guest choices Occasion Enable Guest occasion types Edit Occasion Descriptions Set types of occasions available for Guest choices Frequent Diner Enables use of frequent diner numbers Print Table Ticket Enables or disables use of optional table ticket printer Alpha Pager Encryption Enable Click Ahead Seating Enables or disables Click Ahead Seating Feature Party Warn Threshold Sets the number of people in a party to alert the staff of larger than normal groups Party Warn Limit How far down the list to look for a larger than normal party Purge Local Backup Clears the day s wait list done at start of or end of daily operations NOTE Manager Access Code is needed for encryption functions Encryption is an automatic feature built into the pager designed to meet HIPAA security requirements It is keyed by settings and codes on LRS transmitters To enable encryption STEEN Press Setup Select Setup Select Encryption Enable Encryption and enter a pass phrase Press Ok
11. and Accept Changes with Enter key Note Plug only one device into the front USB Ports If using two USB devices plug one into the rear USB port OO E GM Touch Screen Monitor The touch screen monitor is an alternate to using an external keyboard and mouse The video input is connected to the VGA port The touch control input is connected to one of the three USB ports usually the one near the power connector Once connected the touch screen features automatically operate T7501 Page 5 3 first time setup will enable a calibrate function If necessary to manually calibrate monitor features Press Setup key Enter the manager access code Select Devices Select Touch Screen Select Calibrate and then press Enter Press Exit key and Accept Changes with Enter key OO E GOM ch POS Printer 1 The POS printer is used to print out table assignments in wait management operation A printout of the party name and table assignment is given to the seating personnel The Printer can be tied to the LAN network or a direct crossover via the Ethernet port on the T7501 The T7501 supports the Epson POS format If a printer is to be used please contact LRS support during normal business hours for specification and installation instruction Network Connection Requirements For systems using network communications e g systems using Click Ahead Seating a 10 100 BaseT connection must be available The DHCP protocol wil
12. and Answers cccccceeeeeeeeeeeeeeeeeeeeeeeeee 9 1 Chapter 10 Click Ahead Seating css sesesssssssssseevesesesessssss seene enne ee 10 1 General DSSCHONGM EE 10 1 Off Premise Operation etn eek eege 10 1 Off Premise e sse nea uta eee 10 2 On BEE el EE 10 2 Chapter 11 Table Genie cesses ss ssss eee eee cesses sees ennenen neee enne 11 1 Setting Up T7501 for Table Genie Operation ces e ee e ee e e 11 1 Setting Up and Associating the Table Genie with T7501 ee 11 3 Associating With Network Connectivity eee eee eee e e e e eee e 11 3 Mounting the Table Genie EE 11 4 Using the Table Genie sese eee ee eee eee 11 5 Using the Push For Service Monitor esse ee ee eee eee ee 11 6 ales TTT 11 6 E inte EE 11 6 EEN 11 7 Clearing an Order from the Service Monitor eee eee eee eee 11 7 Chapter 12 Key Cal aaeei araoa noran aaa raaa RRR eee deere evel 12 1 TS o PANAS EE EE 12 1 Typical Hardware Connection WEE 12 1 Minimum PC System Heourements AEN 12 1 Typical KeyCall Setup EE 12 2 Assign KeyCall Units to Tables sees 12 3 Mounting the KevCall e 12 4 ie Key Galli 2 Program eese a aaa oles ee cca chews eran Gon alae 12 5 Setup WV ING OW sse eee eee 12 5 Order ie ee 12 8 SLATS leet 12 12 REPONS VWING OW eege eege A E EA 12 13 Using The e EE 12 14 StanemU T EEN 12 14 Page iv T7501 Glearng BTT 12 14 eiS elie STs 12 14 G el ee EE 12 14 TEMS WK CY Call T 12 14 Programming Key sss eee ee eee 12 14 Order E 12 14 Reie eeh
13. by access codes a Access levels are Service Highest Admin and Manager lowest a Each level allows privilege to the functions below but not above a Access codes for Admin and Manager are usually set at the Service level To set access codes 1 Press Setup 2 Select System and then select Access Codes 3 Select the level to change service admin or manager Note only the access levels appropriate for the entered code will be displayed Enter the access code appropriate for the selected level Press Enter Enter the new access code Press Enter Press Exit to return to the main menu screen CON Mm Of Setup Guest and Staff Pager Functions NOTE Access Code is needed for Setup functions T7501 Custom Setup These functions effect the operation of the pagers 1 Press Setup Select Pagers and press Enter Setup from Pager list Select item from list and press Enter Make desired changes At end press Exit Select Yes to accept changes Press Enter ONOORWD Page 5 6 T7501 Pager List Guest Paging Mode Determines how the guest pager will alert when paged vibration flash type etc Staff Paging Mode Determines how the staff pager will alert when paged vibration sound etc Group Paging Enables or disables Group Paging for Text pagers M1 M4 Assignment Assigns manger POCSAG Start In systems with mixed staff pagers will set the crossov
14. de te DEE 12 15 Re Enter KeyCallTX Program eege eee eee 12 15 Reassigning a KeyCall Unit in an Existing Install eee eee 12 15 Low Battery Indicator Order Wmdow ssssssssenesesessseseerrrnreesserrrnrnnnnrenseerrrrnnnn n 12 15 No Connection Order Window ee 12 16 No T7500 Connection Order Window ssssssssenssessssssrrrrrrersserrrrrrnnnnnnserrrrrnnnn 12 16 Chapter 13 Using The Staff Pagers ccseeeceeeeeeeeeeeeneeeeeeeeeeeeeeeees 13 1 MESSAGING vee hatte tanta ei di tsetse tate 13 1 Using the RX E 4 Line Alpha Numeric Pager sss eee eee eee 13 1 EHS 13 1 Selecting Bueden 13 1 Power TO E 13 1 Read Message eas ee NRA a ee a hana eh ak aaa ee Ble 13 2 Delete Messages ee ENEE 13 2 Time Date SO TTT 13 2 View Calendar eee eee Error Bookmark not defined MCL COMMAS ee 13 2 PUTO allee ee ENEE hoes 13 2 Set KOVIONG On E 13 3 en GE 13 3 Stopwatch FUNCTION sees eee Error Bookmark not defined STAT 13 3 EEGENEN EE 13 3 Using the Star Pager scissor be lek es re 13 4 le E 13 4 Programming T 13 4 Using the SP5 1 Line Rechargeable Alpha Numeric bager 13 5 Charging EE 13 5 EU 13 5 EEGENEN ge 13 6 MESSAGES E 13 7 HE 13 7 POG AAI llac EE 13 7 Chapter 14 Guest Pagers ccccccceeeeceeneneeeeeeeeeeeeeeeeeeeeenaneeeeeeseeeeeaees 14 1 Messaging erae nre e EE 14 1 Programming EE 14 1 Ee Eeer Le DEE 14 1 T7501 Page 1 1 CHAPTER 1 GENERAL INFORMATION ALPHA MESSAGING STAFF PATRON S PAGE
15. message appears on the Orders Window a Check the crossover cable to the T7501 Order Table Elapsed Open 0 Recall Top Page Page Up Down Cols Cols Manager Server Customer Exit NO CONNECTION Orders Reports Status Tables Setup No T7500 Connection Order Window If NO T7500 message appears on the Orders Window a Check that the T7501 is powered on a Check the crossover cable to the T7501 a Enter the Setup Window go to the Network section see if Network states NO CONNECT and that the T7501 IP address is highlighted in red select Connect Network NO CONNECTION Connect Disconnect Find T7500 SetNo PaniD IP page a Check TCP IP settings of PC and T7501 1 On T7501 check going into Setup enter access code 5 6 7 8 9 2 Select System Network LAN Config 3 On PC select Start Control Panel Network Connections T7501 Page 12 17 4 Select the Network Connection 5 Select Properties 6 Highlight the Internet Protocol TCP IP and then select Properties Settings should appear as Computer TX 7501 IP inet addr 192 168 200 25 192 168 200 155 Netmask Mask 255 255 255 0 255 255 255 0 Gateway 192 168 200 254 192 168 200 1 Beast Primary DNS 192 168 200 1 Notes DNS Server is not required on the PC The Secondary DNS is not required on the T7501 7 If Com
16. options of Page Seat and Next to choose different tables f no tables are open seating management will not let you seat the party 3 Choose Page to page the selected party or Seat to seat the party to remove them from the list Direct Staff Paging Note Two options are available on the T7501 The Basic view that shows only a wait list and the Table Management view that shows a restaurant layout Staff Paging Basic View In Basic view staff pagers are directly paged from the T7501 keyboard Press the Staff key Enter the desired Staff pager number at the Staff screen Press the Enter key Select a message a For Alpha pager select the preloaded message code see code list below or press M1 to enter a custom message from the keyboard a For Star pager select message code 0 9 or vibration code M1 M3 5 Press Enter AUN Staff Paging Using Touch Screen or Keyboard Mouse Seating Management View In Seating Management view staff pagers are paged from the monitor using a touch screen or keyboard mouse T7501 Page 2 3 Select Page then Staff Enter the desired Staff pager number at the Staff screen Select Enter Select a message a For Alpha pager select the preloaded message code see code list below or press M1 to enter a custom message from the keyboard a For Star pager select message code 0 9 or vibration code M1 M3 then select one of the vibe settings 5 Select Enter AUN
17. 07 01 37 AM Gs 04 21 2007 02 03 AM BEE Status Tables Setup The operating status of the KeyCall system can be periodically checked The T7501 tries to contact and check the battery status of each unit several times daily replaced a Agreen display for a unit indicates acceptable performance a If the Last Contact column is red it would indicate contact with a KeyCall unit is lost and it should be checked a A red indication in the Battery Level column indicates the batteries should be T7501 Page 12 13 Reports Window Key Call TX gt eg Report Twpe Refresh From 01 12 2008 12 00 AN SI C Detail 4 Print To 01 12 2005 11 59PM cosy 4 mN Prior Page Scroll Up Next Page Scroll Dn SE A From 01 12 2005 12 00 AM To 01 12 2005 11 59 PM Daily Order Summary Report Run Date 1 12 2005 4 01 19 PM Orders Reports Tables a Select the REPORTS tab a Select the period of time to view a Select the type of report to view Daily Summary Report Shows the average order delivery time and number of covers for the period selected Daily Detail Report Shows the detail order delivery time for every order Report CSV Saves the selected reports in CSV Comma Separated Values to a predetermined file see setup a Daily reports can be used to establish wait time trends From 02 18 2005 12 00 AM To 02 18 2005 11 59 PM Time 12 00 PM 12 20
18. 2 Messages 2 lines in length will show an gt symbol on the end of the first line and an lt on the second line Messages over 2 lines in length the middle lines will show lt the next line of the message gt 3 Press the Select Button to continue scrolling forward through the message or messages Time Pager will display the current time This feature is automatically updated by the T7501 transmitter If the time does not appear a flashing star will appear on the right side of LCD to show pager is operational Programming To program the pager see Chapter 6 Battery Operating Alphanumeric Pagers T7501 Page 14 1 CHAPTER 14 GUEST PAGERS Guest Pagers Available for use with the T7501 AdverTeaser Coaster Calls Lobster Calls Pizza Messaging To page Guest Pagers with the T7501 press the Page key on the 4 button keyboard or use the Guest virtual buttons viewed on the computer monitor during various applications When the Guest is paged the pagers will light and or vibrate to indicate their table is ready Programming To program the Guest Pagers refer to Chapter 6 Program Pagers Pizzas Lobsters and Adverteaser Guest Pagers Charging Any rechargeable pager will require use of an LRS charger 1 Place the pager in the charger For Coasters Pizza and Lobster pagers do not stack more than 10 pagers at a time on a Charger 2 Allow unit to charge fully overnight 3 Remove from charger and pager will vibr
19. Call The Server Pager number is separate from Manager Pager number T7501 Page 12 7 d e Low Battery Alert Value set for the percentage left on the KeyCall s batteries before an alert is seen Recommended value is 15 for 15 Grid Columns Preference on number of Grid Columns to appear on the Orders window Each Grid holds 12 orders Choices up to 3 columns totaling 36 orders shown at one time Note User will need to exit and re enter program for this setting to take affect On the Orders widow the user can also modify with the buttons Cols Cols Clear Order User much select to check the box to enable use of a Clearing Unit see description on page 12 14 or the Touch Screen monitor using the monitor on the PC to Clear Orders from the Orders window Beep Error Enable Error beep on KeyCall unit and set Volume Level The Error Beep occurs when the KeyCall unit fails to connect to the T7501 or a Key is inserted incorrectly Access Code Password used to enter system Change is NOT recommended Password must be a 1 to 5 digit number NOTE DO NOT LEAVE ACCESS CODE FIELD BLANK CSV Destination Specify a folder location where Reports data will be stored as Comma Separated Value CSV data Default location is C KeyCallT X Data Upgrade Update the current Firmware version if connected to a Network Purge Data Delete any stored reports Page 12 8 T7501
20. ES a H not confirmed voids the entry a If confirmed a Enters the data at the database b Updates the T7501 at the selected restaurant Your favo ait CLICK SEATING COM Wit you wag far Applebee s 1030 Hwy 80 Dallas TX 75220 On Premise Operation The restaurant display shows on and off premise customers on the waiting list Local wait list entries are added and removed from the list as described in the Wait List and Table management Chapters These entries and removals are reflected on the Click Ahead Seating database Basic steps are 1 Adding to database a Restaurant enters on premise guests at the local T7501 a CAS updates the wait list on the database 2 Removing from database a Restaurant pages on premise guests a CAS confirms seating page for guests with cell phones a Restaurant seats or deletes on premise guests a CAS updates the database T7501 Page 11 1 CHAPTER 11 TABLE GENIE Push For Service d The Table Genie is a 2 4 GHz table top transmitter used to work with the T7501 to bring Service straight to the Customer s Table Setting Up T7501 for Table Genie Operation Notes It is recommended to use an External Monitor or Touch screen with the T7501 The T7501 can operate in a Normal Mode and a Push for Service Monitor Display Mode To access please contact LRS Service Department k Use setup procedures for an External
21. INTERCONNECT 77501 TRANSMITTER USB KEYBOARD NOT SUPPLIED Pas USB MOUSE NOT SUPPLIED eee eee LLDT Sse Ai OTT AAA S C EEN SS ER Lt o EE ec Page 5 2 T7501 T7501 Optional Equipment installation External VGA Monitor Installation For basic wait list operation an external video monitor is recommended The monitor can be any standard PC monitor that connects to a standard VGA connector The VGA monitor connector is on the rear of the T7501 Base Station Guest View Monitor Setup The default setup is for guest view of the wait list In this mode advertising data can be cycled across the screen See Adding Guest View Advertising Hostess View Monitor Setup The Hostess view is a larger view of the standard built in monitor This view is selected a follows Press Setup key Enter the manager access code Select Display Select Main Display Select External Display and then press Enter Press Exit key and Accept Changes with Enter key OO E GOM External Keyboard and Mouse For some system features an external keyboard and or mouse is recommended Three USB ports are provided for connection of a PC standard USB keyboard and a USB mouse The keyboard automatically operates however the mouse must be enabled To enable the mouse Press Setup key Enter the manager access code Select Devices Select Mouse Select Mouse Type and then press Enter Press Exit key
22. IS eee 2 3 Chapter 3 Table and Wait List Management using only T7501 3 1 Basie RTE leen SE 3 1 NOV UU TANS E 3 1 Eet 3 1 EE 3 1 Selle WY ANT ELS TTT 3 2 Adding Editing Closing Tables at the TO 3 2 Wait List Management sse eee eee eee eee ee eee e 3 2 Add Guest to the EE 3 2 Sel S 6 B EE 3 3 Check Wait List Information eee eee e ee 3 4 Change Wait List and Table Management Preferences eee eee eee 3 4 Chapter 4 Wait List and Table Management Using External Monitor 4 1 EE EE 4 1 at le TER 4 1 EE E sl G 4 1 Seat Avail 4 1 Walk lee 4 2 Page ii T7501 Find o EE 4 2 PACS EE 4 2 e 4 2 ZOOM QUIN I 4 2 EE 4 2 Using the Visual DISDIAY EE eee cre cecal ak Ne at ha ds 4 3 Add Walk in Guests at the Host Stand EEN 4 3 Add Guest Off Premises eeh EES 4 3 Edits or Functional Changes Using the Mouse Pointer sss eee esse eee 4 4 Edit Wait bistoc adin a TTT 4 4 Pacing Tale Keene GE 4 5 Cieck Walt Bist Informatio EE 4 6 Changing Table Status eee eee eee e eee 4 6 Open Table Sai a E a E a A 4 6 CHOSE EEN 4 6 Hold wt T 4 6 GE 4 6 Change Wait List and Table Management Preferences nssseseereeenennn 4 7 Sele He EE 4 7 ee GE 4 7 Chapter 5 Installation and Setup ceceeeeeeeeeeeeeeeeneeeeeeeeeeeeeeeeeeaeanes 5 1 Basic InstallatiO Miseni 23 reii 2 22 aires tones ses EOZ EA H 5 1 Bi cS UE EE 5 1 T7501 Optional Equipment installation sese eee eee eee eee 5 2 External VGA Monitor Installation
23. List Note Two options are available on the T7501 The Basic view that shows only a wait list and the Table Management view that shows a restaurant layout and waitlist Handing Out Pagers Enter the guest party name and information from the T7501 waitlist feature and enter the number of the guest pager handed out or collect the cell phone number a When Click Ahead patrons check in they may change to a guest pager or use the number they have already entered a Cell phones can only be paged from the Wait List a Cell phone paging requires an Internet network connection Paging from the Wait List Basic View Open Tables alert key is on 1 Use the up and down arrows to select the guest 2 Press the Enter key 3 At Seat Party select the table use arrow keys Page 2 2 T7501 4 Press the Enter key The selected table number in the left column shows the page is made 5 Press Seat key to remove the Guest from the list No Open Tables alert key is off Use the up and down arrows to select the guest Press the Enter key At No Open Tables select YES use arrow keys Press the Enter key A in the left column shows the page is made Press Seat or Remove key to remove the Guest from the list oR WOM Paging Using Touch Screen or Keyboard Mouse Seating Management View 1 Select the guest to page from the waitlist using either the touch screen or the keyboard mouse 2 From the Pie Selector chose
24. Number of the on premise pager assigned or M for mobile phone Pref Seating preference Booth Patio or Window S N Smoking N is non smoking S is smoking and F is first available Special Needs Special requests by guests e g high chair W wait How long the patron has waited Q quoted Wait time patron was quoted Note The wait list entry changes color if a party waits longer than quoted T7501 Page 4 3 P lkave sepa Perf w R Roger 1 15 Booth 16 2 50 E John 3 M 18 17 Albert 4 212 Window 19 4 l C Jim 2 M 21 1 Using the Visual Display Add Walk in Guests at the Host Stand 1 Press the Wait T7501 keypad F5 keyboard or Walk in touch screen 2 At the Wait List Entry Wizard Enter the Guest s preferences and press Enter 3 Inform the Guest of the Estimated wait and press a Enter to continue a Exit to stop the entry and return to the Wait List display 4 Continue entering the Guest Information and press Enter each time 5 Select a Guest Pager if handing out an on premise pager a Mobile Phone to use the guest s cell phone as a pager 6 Enter a Guest pager or a Mobile Phone and press Enter Note that the guest is added to the wait list Add Guest Off Premise Using Click Ahead Seating Adding guest to the Wait List from an off premise location is done through an Internet connection A specialized system See Click Ahead Seating Chapter maintains a database share
25. PM 12 20 PM 12 40 PM Avg Elapsed Covers Time 5 06 11 0 4 06 11 0 0 0 White Yellow Orange Paged Score 0 5 0 0 4 0 From 02 18 2005 1200AM Daily Order Detail Report To 02 18 2005 11 59 PM Run Date 2 18 2005 1 30 49 PM Start Time Order End Time Elapsed Table Yellow Orange Page Time 12 17 32 PM 7 12 23 44 PM 06 11 A3 D 12 18 05 PM 3 12 24 18 PM 06 12 Al D 12 18 17 PM 11 12 24 29 PM 06 11 AG D 12 19 56 PM 12 12 26 08 PM 06 11 AS D Y 19 40 RQ DM 19 96 44 DM nea Page 12 14 T7501 Using The KeyCall Starter Unit The Starter Unit is located near the starting point of a transaction After an order is placed insert the Key into the Starter Unit observe beginning of Elapsed Time on the Orders window with order number Clearing Unit The Clearing Unit is located near food pickup area After a patron s order has been delivered and Key retrieved insert the Key into the Clearing Unit to confirm completion of the transaction Service Button Alerts the Server by sending a page that a Table requires assistance This will also cause the LEDs at the top of the KeyCall unit to flash There is a one minute time limit between signals sent to the Server pager when the button is pressed to reduce unnecessary requests Key Holder Each KeyCall has four spaces two on each side to store Keys The KeyCall Keys Programming Key The Programming Key is used when assign
26. RS CELL PHONE N COASTER CALL e GUEST PAGERS r an e EE creer X SS N STAR PAGER CD CM gt f STAFF PAGERS Es T7501 BASE STATION INTERNET PROVIDER INTERNET INQUIRYS AND RESERVATIONS d NETWORK INTERCONNECT Paging Functions a Pages on site guest and Staff pagers directly through a radio transmitter located in the base station a Patron provided off site pagers cell phones are contacted by calling their service through an Internet phone service a Multiple Staff Pagers assigned to work groups can be paged as a group a Groups can be reconfigured and pagers renumbered as necessary using the transmitter Table Management a The T7501 keeps track of open tables guests on the wait list and waiting times a When tables are available guests on the wait list are automatically paged and removed from the list based on the size of their party how long on list or other factors a The wait list is compared to the number of names on the list tables available and average time of service to inform patrons of wait time a The list can be displayed for the guests on an external monitor Page 1 2 T7501 On Site Operations On site wait list entries are is generated by entering the guest s name and arrival time at either the base station or the roving hand held Off Site Operations Off site wait list entries are added from an Internet query Click Ahead Seating that allows guests to check w
27. able 4 Clearing Unit Starter Unit O Done Cancel Orders Reports Status Tables Setup Note if a table number is assigned wrong or must be changed highlight the associated unit and Edit or Delete 7 Repeat for all units to be assigned 8 Press Assign to Table when finished Mounting the KeyCall 1 Place the Mounting Plate on the desired location using the 2 pieces of double sided foam tape or using 4 screws 2 Place the KeyCall unit onto the Mounting Plate press down then turn the unit counter clockwise to lock unit should spin freely without pulling off the Mounting Plate Turn counter clockwise to lock T7501 Page 12 5 The KeyCallTX Program Setup Window The KeyCallTX software is set to activate on the start up of the PC The program will come up on the Orders window Timing Interval __ System Configuration Yellow After 120 sec Orange After 150 sec Page After 360 sec AWS Software Version 2 1 0 16 uto Page Message LATE ORDER Restaurant ID 10 Network Manager Pager 1 Server Pager 2 SSES Low Battery Alert 15 Connect Disconnect Grid Columns 3 Find T7500 Clear Order 7 Touchscreen M Clearing SetNo PanlD IP Sep Beep ER S 432 4d90 192 168 200 155 Beep Volume 7 Remember Password l Access Code 56789 CSV Destination a RMA PAN 7 Write Log File Upgrade Purge Data
28. ait times and make reservations based on estimated arrival time Automatic telephone inquiries verify the reservations T7501 Keyboard Description Before using the T7501 please read the following descriptions Note that during operation keys are highlighted to indicate they are enabled and generally the other keys will not function Primary Keypad WAIT Reserve Hold Seat det DODOGE GODOA O C ec ec GD C8 LD Like LU eg T7501 Page 1 3 M Keys The M function keys are the first row of keys under the display The operations of the keys change depending upon function on the screen e g in the Wait List function the M keys correspond to manager call functions Number Keys 1 through 0 are used to enter numeric data such as the pager number or the selection in the setup mode Alpha Function When entering alpha information e g guests names all the keys change to alpha characters displayed on each key Staff Key Used to page staff or server pagers Setup Key Selects the setup menu used to change operating functions eg system identification code Info Key Displays wait information for parties on the list Edit Key Enables updating of wait list functions and setup functions Exit Key Cancels a process and returns the system to a previous state BKSP Key Backs the entry cursor to undo the last keystroke s Enter Key Completes a task Wait Key Enables the wait lis
29. ake desired changes At end press Exit Select Yes to accept changes Press Enter Setup External VGA Monitor NOTE Access Code is needed for Setup functions The T7501 Normal function drives an external VGA monitor that shows portions of the Wait List and periodic Advertisements for waiting guests The external display can be set to replace the function of the LCD display on the T7501 1 Press Setup 2 Select Display 3 Press Enter 4 Select function from the following list OO JO uo Page 6 2 T7501 LCD Sets T7501 LCD display contrast and brightness Guest VGA Sets the display preferences to the Guest VGA Monitor VGA Image Cycle Time is the time in seconds different images are displayed VGA Images Used to add and remove images that cycle on the Guest monitor Main Display Selects to use the Local LCD or the External VGA Monitor as the primary T7501 display Make desired changes At end press Exit Select Yes to accept changes Press Enter CO NO Gn Setup Network NOTE Access Code is needed for Setup functions The Local Area Network LAN connects the T7501 to the Internet and other devices To set up LAN a System administrator is recommended View LAN Configuration 1 Press Setup 2 Select Network 3 Select LAN Config 4 The current LAN configuration is displayed Setup LAN use Wizard 1 Press Setup 2 Select Network 3 Select the LAN Wizard 4 Follow the in
30. an added table booth is desired and click A pop up menu allows selection of a table booth type size and orientation While in this mode all tables and booths can be positioned To remove a table booth select and click the delete button Single click on the table icon and use the menus at the bottom of the screen to change the number and size data Wall Addition Editing Removal The Layout Editor changes the cursor to a when the wall tool is selected Position the cursor where the beginning of an added wall is desired and click Move the cursor to the next position for the wall and click note this can be several turns and angles When finished select the Pointer button note the line segment will follow to the button but will not be added While in this mode all walls can be positioned To remove a wall select and click the delete button Door Addition Editing Removal not currently implemented The cursor changes to a Position the cursor where a door is desired and click A pop up menu allows selection of a door size and orientation To remove a door select and click the delete button Stand Addition Editing Removal not currently implemented The cursor changes to a Position the cursor where a stand is desired and click A pop up menu allows selection of a stand size and orientation While in this mode all tables and stands can be positioned To remove a stand select and click the delete button Caption Addition E
31. ate beep and light all lights as a verification that it is working 4 Replace the pager in the charger at the end of each day The pagers all use different chargers Coasters use the Charger 8 CH R8 Adverteasers and Star Pagers use the Charger 9 CH R9 Lobster Pagers use the Lobster Charger CH LP Pizza Pagers use the Pizza Charger CH PZ Page 14 2 T7501 AdverTeaser Coaster Call Lobster Call Pizza Pager
32. ccess Code is needed for Setup functions These functions are used to determine and correct Guest Staff paging problems ID finder function ID finder searches the available system ID s if the ID of the system is not known 1 Remove 2 or 3 pagers or coasters from the charger or turn on some battery powered pagers Press Setup Select Diagnostics Select ID Finder Press Enter to begin and the unit searches for the entire ID 0 codes When it has paged all of the codes it asks Did Your Pager Work If the pagers respond select Yes and the unit will be set to this ID a If none of the pagers respond select No and the unit tries the next ID a Continue until the correct ID is found a If the unit cycles back to ID 0 without the pagers responding call LRS GO E W KM U Page 6 4 T7501 Range Test This test determines if the pagers can be paged in all operating locations Although range may vary slightly during busy times this generally shows where guests can roam Do not perform a range test when guests have pagers because they will flash all at once To begin test Press Setup Select System Select Diagnostics Select Range Test Press Enter to start the test and Exit to cancel Take 2 or 3 charged pagers and walk around the area The pagers flash about once every 3 4 seconds The point where the pager does not flash consistently is the maximum range 8 Press Enter to end th
33. ck on the name to move 2 Select Move Down at the pop up disk 3 Enter the number of minutes 4 Select Enter to make changes Paging and Seating Normally a guest is removed from the wait list after being paged and seated To page and seat a guest 1 Single click on the name to page or seat 2 If a table s is available a The Page Seat disk pops up a A table in the dining area is highlighted in red a Selecting Next gt will highlight other available tables 3 Select Page to page the guest a The selected table number appears in the guest list column a A page symbol appears at the table 4 Select the Guest and at the pop up disk select Seat Page 4 6 T7501 Check Wait List Information A guest s wait list information can be viewed in a more standard format Some additional information such as Frequent Diner Number or Special Occasion can also be seen To view wait list information 1 Double click on the name to check 2 Select Info at the pop up disk 3 Click on the X when finished Changing Table Status Open tables are shown green Closed are red Bussed are orange Held are white and Drop Checked are yellow Table status is changed in several ways Note All of the tables may be opened or closed seated at one time by selecting the MORE button and then the appropriate choice Open Tables 1 Click on the table 2 Select Edit Table 3 Select Open Close Tables 1 Select a guest to seat No
34. creen is not selected to clear a unit under the Setup Window a prompt i will ask for the access code to view the Close Order Info Elapsed 00 49 To change the Table for an Order a Double click the Table number a At the pop up window type in the new Table number a Press Enter Close will exit the Order Info window Organizing the Orders Window The window comprises of 12 rows per column consisting of the Order Table and Elapsed Time in each cell The number of columns can change from 1 2 or 3 by pressing the buttons Cols Cols The arrangement in each cell will not change Sorting While active the user can sort the orders according to Order Table or Elapsed Time by pressing Order Table Elapsed Table and Order will sort by ascending order Elapsed Time by longest time Note It is recommended to sort by the Order number Page 12 10 T7501 Navigating the Order Window Page Up and Page Down to scroll through large numbers of orders Top will return to the top of the Order window Exit will exit the KeyCallTX program Customer Paging To Page a customer using LRS Guest Pagers Enter pager number ween a Press the Customer button G a Enter the pager number and press Page button SIE a All customer pagers should range from number 201 and ea oa a above Ras Page a Cancel l 195 Manager or Server Paging Enter message To Page a manager or server using LRS EE a
35. d with the T7501 Guests can choose a restaurant on the Internet note the wait time and add their name to the list Once added the name appears on the T7501 display A C in the information column indicates the entry is off premise and will be checking in Once checked in the C disappears from the column After arrival the guest data can be edited Page 4 4 T7501 Call In Reservations The Hostess can take Call in Reservations to add guest to the Wait List The T7501 maintains a database The procedure is the same as for a walk in Once added the name appears with an R in the information column to indicate the entry is off premise and will be checking in Once checked in the R disappears from the column Edits or Functional Changes Using the Mouse Pointer All editing or operational functions can be performed with the Touchscreen mouse pointer and keyboard Select an Item to edit and click once or twice depending on function A pop up disk will allow selection of the function Example A change in status of someone on the wait list Page One Click Two Clicks Edit Wait List All of the items for a guest on the wait list may be edited at the T7501 or the Hostess Keyboard recommended The following directions are based on using the mouse keyboard Refer to the previous chapter for T7501 Editing General Editing To edit a guest s information Note A C or an R in the information column indicates the guest has not yet arr
36. diting Removal not currently implemented The cursor changes to a Position the cursor where a caption desired and click A pop up menu allows addition of text from the keyboard To remove a caption select and click the delete button Floor Plans not currently implemented Once started or completed a floor plan can be named for retrieval later Click ADD and follow the instructions To delete a plan select the title and click DELETE T7501 Page 5 1 CHAPTER 5 INSTALLATION AND SETUP Basic Installation T7501 Installation CAUTION Do not connect any other devices to the T7501 power connection The unit requires a separate power supply CAUTION Do not mount the T7501 antenna near any large metal objects 1 Unwrap all T7501 base station components 2 Connect the 3 angled antenna onto the connector on the back of the unit with the antenna perpendicular to the ground 3 Locate the unit convenient to 110V power and network outlet s 4 Plug the power supply into standard 110V outlet and the barrel connector end into the T7501 9v power jack a surge protector is recommended 5 Connect network external keyboard and monitor as required See page 5 2 of this section i PC MONITOR NOT SUPPLIED 110 VAC ELECTRICAL SUPPLY Note If using a touch screen monitor the data cable is connected and the USB mouse and keyboard are not 9 VAC POWER ADAPTER E ANTENNA ZS es D e NETWORK e
37. e List This shows to the host the table numbers available for seating As tables become ready the guests on the wait list can be quickly seated The host can accurately inform guests as to their wait time by keeping track of when a guest checks in off premise reservations e g Click Ahead Seating table availability size of wait list etc a Wait List and Table Status are enabled at start up a Most operating functions enable from this screen a At any time press Exit or Wait List to return to this screen Table Status This section shows the availability of tables as a table number in the Open Bus or Hold lists Tables on these lists can be added or removed using the 17501 keypad in TBL Stat mode When tables are open the Alert key on the T7501 is lit Wait List This section shows the guests waiting for seating Included in this list is a information Blank indicates the guest is on site and checked in N indicates a guest is on the reservation list but has not checked in A or number indicates the guest has been paged Name Is the identifying name of the party Sz size of the party A number shows how many guests in the party Pgr Number of the on premise pager assigned or M for mobile phone Quoted The time quoted to the guest as wait time Actual How long the patron has been waiting S N Smoking N is non smoking S is smoking and F is first available Pref Seating preference
38. e test OO Ln PS GOM ch N Program Pagers LRS Guest and Staff pagers can have their identification number and system ID changed using the T7501 To Program pagers Pizzas Lobsters and AdverTeaser Guest Pagers Press Setup Select System Select Diagnostics Select Program Pagers Press Enter to start Select Coaster and Enter Select a Pager IDs if programming individual pagers a Broadcast system ID if changing all the pagers to a new System or turning all their vibrators on or off 8 Press Enter 9 Select vibrator on or off and press Enter 10 Enter the number to use on the pager and press Enter 11 Remove pager from the charger all pagers if using Broadcast function and wait until they stop flashing vibrating then press Enter 12 Repeat with all pagers to be programmed NORWOOD Rechargeable Star Staff Pagers 1 Press Setup 2 Select System 3 Select Diagnostics 4 Select Program Pagers T7501 Page 6 5 ONO 9 Press Enter to start Select Star and Enter Select Manager and Enter Select a Pager IDs if programming individual pagers a Broadcast system ID if changing all the pagers to a new System or turning all their vibrators on or off Press Enter 10 Select vibrator on or off and press Enter 11 Enter the number to use on the pager and press Enter 12 Remove pager from the charger all pagers if using Broadcast function and wait until they stop flashing v
39. er number between Alpha and rechargeable pagers POCSAG All Page Sets the number that will be used to pages all Alpha Staff Pagers default 911 Custom Messages Create unique Alpha pager messages pagers to buttons M1 M4 Q Select message to Edit Add Edit Alarms See Setting Alarms Q Enter the Text all lower case POCSAG Pager Type Default Alpha Q Note the number assigned to use to Text Some systems may use Numeric send custom text to pagers only pagers a Press Enter to save Set Edit T7501 Alarms NOTE Access Code is needed for Setup functions Pagers can be alarmed to alert staff of regular operations that must be performed Gn E GOM OO CO JO Press Setup Select Pagers and press Enter Select Edit Alarms and press Enter Highlight the alarm to edit or select New Select the Alarm type a Single Shot after one time the page will be cleared and not repeated a Interval the page will be repeated at a regular interval eg 30 minutes a Daily the alarm will be repeated at the same time each day a Weekly the alarm will be repeated at the same time on a selected day each week Select the time and or day for the alarm Enter the pager number to be called this will be a staff pager Enter the message number to be sent from the list of messages If the message is correct in the Final Message window press Enter to accept T7501 Page 5 7
40. ge One AAA Alkaline battery for the pager Rechargeable Pagers Required voltage 1 110V outlets for pager chargers Batteries Nickel Metal Hydride NiMH Rechargeable Lifetime of Batteries Approximately 3 5 years Battery life of pager Approximately 48 hours depends on how often they are paged Recharge time 24 hours minimum from completely dead T7501 Page 8 1 CHAPTER 8 TROUBLESHOOTING Display shows Nothing Be sure power supply is plugged in a lf ves Be sure power supply is good substitute Be sure the wall circuit is on Unplug and re plug a few times to be sure the unit doesn t need a reset a Ifno plug itin Remedy If power supply is good call LRS to get a new transmitter If power supply is bad call LRS to get a new power supply Pagers Don t Receive Pages Be sure pagers are ON Awake Charged or have Good Batteries NOTE Access Code is needed for Setup functions Try paging more than one pager to be sure it s not a faulty pager Do a System Reset Check the Restaurant ID Use the ID finder function 1 Remove 2 or 3 pagers or coasters from the charger or turn on some battery powered pagers Press Setup Select Diagnostics Select ID Finder Press Enter to begin and the unit searches all of the ID codes beginning with ID 0 When it has paged all of the codes it asks Did Your Pager Work If your pagers paged select Yes and the unit will be set
41. he button is grayed out If a table is available the button is green This button can be used for seating guests Page 4 2 T7501 Walk In Pops up a wizard for collecting on premise guest data and assigning a pager Reserve Pops up a wizard for collecting off premise guest data Find Party Pop up menu to find parties that are Waiting have a Reservation are Seated or have cancelled history Used to check on or change the status of guests Page Pop up menu for direct paging of managers staff or guests More Pop up menu for editing tables and setup functions Zoom Out IN Zoom OUT IN allows zooming to a more detailed view of the restaurant Zoom in is accomplished by either pressing the Zoom IN button or clicking the area desired with the mouse pointer Zoom OUT is only accomplished with the button When zoomed IN the arrows 4 gt a on the display move the view to the next portion of the restaurant When zoomed OUT the whole restaurant is shown Wait List The panel on the left shows the guests waiting for seating Included in this list is a I information Blank indicates the guest is on site and checked in R indicates a guest on the reservation list has not checked in C indicates a Click Ahead guest reservation has not checked in Number indicates the table assigned to a paged guest Name Is the identifying name of the party Sz size of the party A number shows how many guests in the party Pgr
42. ibrating then press Enter 13 Repeat with all pagers to be programmed Battery Operated Alohanumeric Staff Pagers 1 Press Setup 2 Select System 3 Select Diagnostics 4 Select Program Pagers 5 Press Enter to start 6 7 8 9 1 Select Alphanumeric and Enter Enter the number to use on the pager and press Enter If the pager is on turn it off Turn the pager on and wait until it stops beeping 0 If the pager responded properly repeat with all pagers to be programmed T7501 Page 7 1 CHAPTER 7 SYSTEM SPECIFICATIONS Transmitter Notice Operation is subject to the following a This device may not cause interference a This device will accept any interference including interference that may cause undesired operation of the unit Notice To reduce potential radio interference to other users the antenna type and gain is set so that the equivalent isotropically radiated power EIRP is not more than required for successful communication Required voltage One 110V outlet for the T7501 keypad Operating Frequency Radiated Power 467 750 MHz 1W FCC Part 90 2 4 GHz ISM Band 100mW FCC Part 15 Operating Range Dependent upon pagers used Broadband Connection Cat 5 connection to 10 100BaseT Router connected to Internet Auxiliary TX RX Devices KeyCall Table Genie etc a Operating Frequency 2 4GHz ISM Band US a Required voltage Device Dependent Battery Powered Pagers Required volta
43. ie SH cues or Server button Ha a Press the Manager utton STR aa e ee ee linea ep Ent d P o ae message and press Page lel el lel le E Note The drop down box contains 3 Fal elves a preset messages and stores the last 7 SPACE messages typed by the user Enter message TABLE SERVICE PHONE CALL ou A ea oo ed E FES FH PEM PP I EE P Ie Et AS A SPACE T7501 Page 12 11 Recall The Recall button brings up a window showing the last 5 transactions In the event a transaction was Cleared user can retrieve the information Transaction will resume from the initial start arene a Key Key number of Customer a Table Table number Key was used Key Table Delivered Elapsed a Delivered Day and time order was 04 21 02 06 22 AM 03 04 cleared a Elapsed Time Complete service time Ee to fulfill order 3 1 04 21 02 06 16 AM 05 20 To retrieve highlight a transaction and press the Recall button in the window i E ee 48 3 04 21 02 01 39 AM 24 16 Recall Close T7501 Last Contact Battery Level Page 12 12 Status Window Key Call Units Table Serial Number T CU 1003155 1 1003136 2 1003224 3 1003122 4 1003146 5 1003132 6 1003139 7 1003134 Orders Reports 04 21 2007 02 03 AM P 04 21 2007 02 00 AM SUI 04 21 2007 01 33 AM Gs 04 21 2007 02 02 AM Gi 04 21 2007 01 33 AM Gs 04 21 2007 02 03 AM GCs 04 21 20
44. ight of the screen will display the alert regarding the Table Genie battery Low Battery will indicate a unit needing battery replacement Click on the Low Battery and a pop up window will list all of the Table Genie Units with their current battery levels Seat Reg Taal Sa Req Time 115 Qaruira 1A LL Inventory ger 2005569 115 5 14 03 18 pm 100 Clearing an Order from the Service Monitor To clear an order 1 Select one of the orders on the screen using the mouse on touch screen A window will pop up displaying Clear Order Page 11 8 T7501 115 Service 1 08 D Select Clear Order T7501 Page 12 1 CHAPTER 12 KEYCALL Setup Typical Hardware Connection Remove the components from packaging Select location for PC near food pickup area Setup PC and let power up Setup T7501 Use crossover CAT 5 cable to connect T7501 to PC The monitor will start up on the KeyCallTX program Connect power to the T7501 JO Ob GA Minimum PC System Requirements Processor Pentium class or equivalent Memory 128 Megabytes Operating System Windows 2000 or Later Hard Drive Space 6 Megabytes Connection Spare Ethernet port Peripherals VGA monitor and mouse or Touch Screen Monitor Keyboard is recommended Page 12 2 T7501 Typical KeyCall Setup KeyCall Unit Battery Thread Cover lock Mounting Plate 1 Unpack the KeyCall unit contents include 1 KeyCal
45. ing KeyCall s to the T7501 Order Keys The Numbered Keys are given to patrons after their order is placed The number is used in tracking the location of the customer when they sit down at a table T7501 Page 12 15 Troubleshooting Re Enter KeyCallTX Program If the user ever exits the KeyCall program without resetting the computer double click the KeyCallTX icon N L ETIT Reassigning a KeyCall Unit in an Existing Install 1 Confirm 3 fresh AA batteries are in the unit 2 On the KeyCallTX program go to the Tables window and press Assign to Table 3 Insert and remove any number key into the KeyCall unit 4 Note that a special serial number entry is highlighted on the table configuration window 5 Accept the table number as is by press Enter otherwise Edit or Delete 6 Repeat for all units to be reassigned 7 Press Assign to Table to end Low Battery Indicator Order Window If the LO BAT message appears on the Orders Window a KeyCall unit has reached the low battery limit established in the Setup Window It is recommended to replace the batteries in the KeyCall unit Order Table Elapsed Open 0 Recall Top Page Page Up Down Cols Cols Manager Server Customer Exit LO BAT Orders Reports Status Tables Setup Page 12 16 T7501 No Connection Order Window If the NO CONNECTION
46. it List from an off premise location is done through an Internet connection A specialized system See Click Ahead Seating Chapter maintains a database shared with the T7501 Guests can choose a restaurant on the Internet note the wait time and add their name to the list Once added the name appears on the T7501 display A C in the information column indicates the entry is off premise and will be checking in Once checked in the C disappears from the column After arrival the guest data can be edited T7501 Page 3 3 Edit Wait List General Editing All of the items for a guest on the wait list may be edited at the T7501 To edit a Ouest e information Use the arrow keys to select the name to edit Press the Edit key Use the Arrow keys and the M keys to scroll to the item s to edit Choose Yes to remove and press Enter The field will show the current data Edit the field Press the Enter key Repeat steps 3 through 6 for all fields to change When finished press the Exit key STEEN Editing Off Premise Arrivals It is desirable to check the information for guests that have been added off premise A C in the information column indicates the entry is off premise To edit a guest s information 1 Use the arrow keys to select the name to edit 2 Press the Edit key 3 At the arrival menu either issue an on premise pager or verify the guest s cell phone number 4 Press Exit to re
47. ived 1 To edit a guest s information Double click on the name to edit 2 Select Edit at the pop up disk 3 A pop up window shows the current data Change the desired information 4 Click the Apply button or Cancel button if no changes are made Acknowledge a Reservation or Click Ahead Guest Arrival To change a guest s status to arrived Note A C or an R in the information column indicates the guest has not yet arrived 1 Single click on arrived guest s name T7501 Page 4 5 2 At the Pop Up disk a Select Arrived and the C or R will be removed from the I column a Select New Phone if the guest will be using a cell phone as a pager and the number is different from the number already in the system a Select Give Pager if the guest will be using an LRS Guest pager Remove or Change Guest List Position on Wait List Guests on the Wait List are removed or their order changed by direct removal or by paging and seating Direct Removal To remove a guest from the wait list without paging and seating guest decided not to wait the wait has become more casual etc 1 Double click on the name to remove 2 Select Remove at the pop up disk Note If a guest is removed by mistake Use the Find Party Cancellations procedure to restore Change Order on List In some cases it is necessary to change the position of a guest on the wait list guest is delayed another party is late etc To move a guest 1 Double cli
48. l normally locate the IP address automatically If the network does not support DHCP a local network administrator may be required to assign a static IP address Follow the instructions below or call LRS for instruction on this procedure Ethernet Requirements a A live connected Ethernet cable with Internet access a OUTGOING access to TCP port 80 DHCP or Static IP Server Addresses DHCP The T7501 default is set for DHCP DHCP usually automatically sets up the IP address masks DNS servers and gateways Some systems do not support DHCP and require a static IP address Static IP Setup If Static IP is required a systems administrator should set it up a IP address a Subnet mask a Default Gateway a Atleast 1 DNS server if only 1 DNS server is on the network populate both fields with one DNS address Page 5 4 T7501 To Setup T7501 Static IP Press Setup Key Enter access code 2 9 1 6 3 and press Enter Select Network Icon or from List Select LAN Wizard Icon or from List Select Static and press Enter key Enter a IP address a Subnet mask a Default Gateway Press Enter Setup a Primary DNS server a Secondary DNS server 9 Press Enter 10 Cycle the 9Vac power OO E GOM CO N Basic System Tests Initial T7501 Power Up When power is applied the T7501 transmitter begins the initialization steps 1 Screen is blank while the keyboard lights flash 2 The screen shows a booting seque
49. l unit 3 AA Batteries 2 Pieces of Foam Tape 2 To assemble place the 3 AA batteries into the KeyCall 3 Place the Thread lock into the Housing with the teeth facing down 4 Place the Battery Cover over the Battery Compartment screw in place with the 2 4 40 x 3 16 Screws T7501 Page 12 3 Assign KeyCall Units to Tables Each KeyCall has an exclusive address that allows it to be associated with a selected location This section will require the user to have the Program key numbered KeyCall Order Keys and the KeyCall units with batteries To assign Table Configuration Table Serial Number CU 1003155 1 1003136 Assign to Table gt Ball 1003224 1003122 2 3 Delete 4 1003146 5 6 7 1003132 1003139 1003134 Enter KeyCallTX program Select the Tables tab type in Access Code 56789 Press the Assign to Table button Position KeyCalls at least 6 feet from T7501 Insert and remove the Program Key from the KeyCall unit LED will blink Red several times and then Green when it associates On the screen note that a serial number entry is highlighted 6 Assign as a Clearing Unit Starter Unit or Assign a table number to the highlighted serial number O S GOM Page 12 4 T7501 Table Configuration Table Serial Number Assign to Table cU 1003155 S 1 1003136 S 2 1003224 3 1003122 Delete gt A 1003146 5 6 7 Serial Number 1003146 T
50. lect Button to the desired vibration level The level will rise to max Release the Select Button and press or hold again until the level goes to minimum or desired level 4 To exit wait 8 seconds And the pager will go back to the vibe contrast menu Vibe Contrast Contrast To set the Contrast Level 1 Enter the vibe contrast menu as described above 2 highlight the Contrast selection then PRESS and HOLD the SP5 pager Button until the screen shows Contrast 3 Press or hold the Select Button to the desired Contrast The level will increase to max NOTE screen could be dark and hard to read Release the Select Button and press or hold again to change the level back towards the minimum or to desired contrast 4 To exit wait 8 seconds And the pager will go back to the vibe contrast menu Vibe Contrast 5 To exit this menu wait 8 additional seconds Settings To view the current pager settings Remove pager from the charger Press the Select Button repeatedly to scroll through the settings C1 Restaurant ID number and Pager ID number O C2 Restaurant ID number and All Page number C3 Restaurant ID number and System ID number G Group number Enc Encryption enabled 128 or none Ver Current Firmware Version To exit wait 8 seconds N Oo T7501 Page 13 7 Messages The pager stores the last 5 received messages To view the messages Press the Select Button once
51. long Range Systems Inc Long Range Systems UK Ltd Link House Leek Road Milton Stoke on Trent Staffordshire S T7501 Total Control With Zigbee By LONG RANGE SYSTEMS T2 7AH 01782 537000 www lrspagers co uk www pagers co www hospitalpagers co uk User Manual With Installation Warranty and Service Information September 2008 T7501 UserInstructions WARRANTY Long Range Systems Inc warrants this product against any defects that are due to faulty material or workmanship for a two year period after the original date of consumer purchase This warranty does not include damage to the product resulting from accident misuse or improper electrical connection If this product should become defective within the warranty period we will repair or replace with equivalent product free of charge We will return your product transportation charges prepaid standard UPS Ground shipping mode provided the product is shipped prepaid to Long Range Systems Inc 4550 Excel Pkwy Suite 200 Addison TX 75001 No return or replacement can be received without prior authorization and the proper RMA posted to the outside of the shipping container This warranty gives you specific legal rights and you may also have rights that vary from state to state Copyright 2007 Long Range Systems Inc All Rights Reserved This manual contains proprietary information of Long Range Systems Inc LRS and is intended f
52. nce Note If using Click Ahead seating the time will be automatically set from the Internet service If not a pop up screen requires the local time to be set 3 The Wait List and Table Status screen appears 4 The INFO EDIT Up Arrow Down Arrow and Wait List Buttons are lit 5 The unit is ready for operation On Premise Guest and Staff Pager Range Tests NOTE Access Code is needed for Setup functions T7501 Custom Setup Perform this test to see if the pagers can be paged in all operating locations Although range may vary slightly during busy times this generally shows where guests can roam Be sure pagers are fully charged and or have good batteries and are on Do not perform a range test when guests have pagers because they will flash all at once To begin test Press Setup Select System Select Diagnostics Select Range Test Press Enter to start the test and Exit to cancel OV E TM T7501 Page 5 5 6 Take 2 or 3 charged pagers and walk around the area The pagers flash about once every 3 4 seconds 7 The point where the pager does not flash consistently is the maximum range To increase or decrease the range see Prog TX Power Repeat test until the range is acceptable 8 Press Enter to end the test T7501 Custom Setup Access Code NOTE Access Code is needed for Setup functions To reduce tampering with critical settings functions that adjust paging and operational preferences the T7501 is protected
53. on can be viewed in a more standard format Some additional information such as Frequent Diner Number or Special Needs can also be seen To view wait list information 1 Use the arrow keys to select the name to view 2 Press the Info key 3 Press the Exit key when finished Change Wait List and Table Management Preferences To change the items displayed on the wait list and table management display refer to the Installation and Setup chapter T7501 Page 4 1 CHAPTER 4 WAIT LIST AND TABLE MANAGEMENT USING EXTERNAL MONITOR General Table management is a visual display of the tables available for seating Basic operation is similar to the Basic Wait List Management the difference is the visual display utilizes an external monitor keyboard and mouse or touch screen Visual Monitor The left portion of the display shows the Wait list The right portion shows the restaurant layout The buttons across the bottom access various functions R Roger 1 15 Booth 16 UA Nop fonds Dal 23 John 3 M 18 ah U o U d T Albert 4 212 Window 19 E CH 4 2 J Pap g i ai 14 C Jim 5 N 21 gt KA E Restaurant Layout The panel to the right of the wait list shows the layout of the restaurant The portion shown in the grid is the area that will be magnified if zoomed in either by Touchscreen or mouse Seat Avail Button that indicates a table is available for selected parties If a party is selected and no table is available t
54. or use only by its employees or customers None of the material contained herein may be copied reproduced republished downloaded displayed posted or transmitted in any form or by any means including but not limited to electronic mechanical photocopying recording or otherwise without the prior written permission of LRS Additional copies of this manual may be obtained by contacting LRS Screen displays keyboard layouts hardware descriptions or software are proprietary to LRS and are subject to copyright and other intellectual property rights of LRS and shall be treated in accordance with the previous paragraph All attempts have been made to make the information in this document complete and accurate LRS is not responsible for any direct or indirect damages or loss of business resulting from inaccuracies or omissions Specifications and other information contained within this document are subject to change without notice EU DECLARATION OF CONFORMITY We Long Range Systems hereby declare under our sole responsibility that the T7501 TX 3B25 and KC RT25 paging transmitters and on site pagers comply with the essential requirements in the European RE amp TTE Directive 1999 5 EC of the European Parliament of the Council of 9 March 1999 on radio equipment and telecommunication terminal equipment and the mutual recognition of their conformity The following standards were utilized ETS 300 224 1998 EN 301 489 2 2002 EN61000 3 2 1998 EN
55. puter settings do not match the table correct 8 If T7501 does not match call LRS T7501 Page 13 1 CHAPTER 13 USING THE STAFF PAGERS Staff Pagers Available for the T7501 RX E467 4 Line Alpha Numeric Pager SP4 Star Pager SP5 1 Line Rechargeable Aloha Numeric Pager Messaging The 4 Line Alpha Pager and Star Staff Pager are used as the Staff or Manager pager Paging with the T7501 requires using the Staff or M1 M4 keys on the Main Keyboard or using the Staff Server or Manager virtual buttons viewed on the computer monitor during various applications Using the RX E 4 Line Alpha Numeric Pager UP SCROLL BUTTON DOWN SELECT READ BUTTON Menus al x P Read All x SCROLL DN 10 25 1038am Selecting functions 1 To select Press Scroll Dn or Up until desired item shows 2 Press Scroll to select 3 Press Read Select to start finish Power On Off Set ON if unit is off 1 Press and hold Scroll Up until YES NO shows 2 At Power ON Select YES 3 Press Read Select button Page 13 2 T7501 Set OFF 1 Select Power OFF 2 Select YES NO 3 Press Read Select one time Read Message lt i m 01 16 01 02 2006 10 04 am This is the message that you received this time New At receipt the message is displayed Press Read Select to display Stored To review stored messages 1 Select Read All 2 Press Read Select to display messages and time stamps Delete Mes
56. release tab back then lift and remove the battery cover On the T7501 Setup Menu select Devices Select 3BTX Select Associate The T7501 will stay in associate mode for 300 seconds 5 minutes afterwards the user will need to restart the mode Place the AA battery into the unit The lights will flash back and forth and then flash rapidly 8 A pop up window will appear Enter the table number of the Table Genie 9 Repeat steps 6 through 8 until all Table Genies are associated 10 To exit select EXIT on T7501 11 Place the label that describes the message from button 12 Reassemble each Table Genie Gn BR NO r each L Battery Associating With Network Connectivity This function requires a user program written to LRS specification Associating a Table Genie does not change Page 11 4 T7501 Mounting the Table Genie Each unit can mount to a table using the Table Plate with either the double sided foam tape or 3 screws After mounting the Table Plate to the table slide the unit in the direction of the arrows onto the Table Plate until the latch clicks Table Plate with Double Side Foam Tape Mounting Holes Directional Arrows to Slide Table Genie pes y pat a eee enen eda PAAA kbs CRS T7501 Page 11 5 Using the Table Genie Button 3 l Button 92 e Button 1 The Table Genie unit is placed at a table or seat where patrons can Push for Ser
57. sages 1 Select Delete All 2 Press Scroll to select YES NO 3 Press Read Select button Time Date Set 1 Select Set Time Date 2 Press Read Select 3 Press Scroll to set each time or date segment and press Read Select to move through the segments Set Contrast 1 Select Set Contrast 2 Press Read Select 3 Scroll DN UP to adjust Auto ON OFF 1 Select Auto On Off 2 Press Read Select 3 Select ON OFF 4 Press Read Select and Scroll to set on off time segment T7501 Page 13 3 Set Keytone On Off 1 Select Set Keytone 2 Press Read Select 3 Select On or Off 4 Press Read Select to set Select Alert 1 Select Set Alert Mode 2 Select Beep a Select Loud or Soft a Select Duration 3 Select Vibe or Off a Select Strong or Weak a Select Pulse Type a Select Duration Battery The RX E 4 Line Alpha pager uses 1 AAA Battery Programming To program the pager see Chapter 6 Battery Operating Alphanumeric Pagers Page 13 4 T7501 Using the Star Pager Charging Any rechargeable pager will require use of an LRS charger The Star Pager SP4 uses the Charger 9 CH R9 1 Place the pager in the charger 2 Allow unit to charge fully overnight 3 Remove from charger and pager will vibrate beep and light all lights as a verification that it is working 4 Replace the pager in the charger at the end of each day Programming To program the Staff Star Pager see Chapter 6 Rechargeable Star Staff Pagers
58. sss eee eee 5 2 External Keyboard and MOuUS 2 c ann avaneins EECH 5 2 Re Een Beie e EE 5 2 POS la ee EE Ee 5 3 Network Connection Requirements sse eee eee eee 5 3 Basic System EE 5 4 Initial T7501 Power E 5 4 On Premise Guest and Staff Pager Range Tests 5 4 T501 CUSTOM Ue 5 5 ACCESS Ee 5 5 Setup Guest and Staff Pager FuNnCHONS succes heii eee ce hee ee ee ee 5 5 Set ERIE W750 VAAN S iscgses ez a scent chet shang a a e aaar 5 6 Setup Wall List lt ia elel 5 7 Alpha Pager Encryption Enable ann 5 7 Chapter 6 Maintenance Functions ssssssss esec ese eeee sees essere ennenen 6 1 Select Table Management Functions eee ee eee eee 6 1 SEIUD DEVICES cece eege ee ebe 6 1 Setup External VGA Monitor ss sese eee eee ee eee 6 1 Setup Ee EE 6 2 View LAN Configuration EE 6 2 Set p LAN USO E e EE 6 2 Setup LRSN EE EE 6 2 Setup VV ANG ee eebe ereecht 6 2 lun lee EE 6 3 T7501 Page iii Review System Status EE 6 3 DIAC OSS E 6 3 ID finder leie EE 6 3 Range TeSt iieii deefe deeg 6 4 Program Se EE 6 4 Chapter 7 System Specihcationg sc eves ees ss esse eee eee sese ee ennenen eee 7 1 Bea Ee 7 1 Auxiliary TX RX Devices KeyCall Table Genie etc 7 1 Battery Powered Ge 7 1 reeL 7 1 Chapter 8 Troubleshooting 2 cccececeeeeseeeeeneeeeeeeeeeeeeeeneeeeaneneneeeeeeeeees 8 1 Display shows Nothing EE 8 1 Pagers Dont Receive agesin 8 1 Battery Powered Pagers Don t Receive Pages sse eee ee 8 1 Chapter 9 Service Questions
59. structions and set up the LAN Setup LRSN This is an LRS Only Configuration Setup WPAN WPAN is the wireless network configuration for using LRS Zigbee devices Use this function only after receiving instructions from LRS customer service 1 Press Setup 2 Select WPAN 3 Select a Config to view the current configuration a Associate to associate am LRS Zigbee device to T7501 see T7501 Communication setup in this chapter Q Tuning to view the tuning configuration T7501 Page 6 3 Firmware Update NOTE Access Code is needed for Setup functions Periodically firmware updates may be required to allow the T7501 to function more efficiently or add new features If the unit is connected to the Internet these upgrades can be accomplished without having to send the unit to the manufacturer or have a software professional do the job Note Because updates will temporarily interrupt service perform this task only when the unit is not in current use Once begun the update must be allowed to complete Press Setup Use the Arrow keys to highlight Update Press Enter When the Updates screen appears press Enter Follow instructions on the various pop up screens until update is complete Mi MMM Review System Status The system status is used to review the operational and program settings in the unit If properly authorized see authorization code the system settings shown in this display can be altered Diagnostics NOTE A
60. t entry function Reserve Key Opens a Reservation window on the display if Reservations mode is set active Hold Key Enables the table hold function Seat Key Enables the guest seating function Sosa E eae oe ec Sea Secondary Keypad Ee Alert Key unmarked Lights to show that tables are 7 available for seating and blinks when attention is needed Page Key Enables basic guest staff paging function TBL Stat Key Enables the table status edit function Wait List Key Returns the system to the wait list function NOTE this is the default function Page sult Lea a Hei Te E a Se ea T7501 Page 2 1 CHAPTER 2 BASIC GUEST AND STAFF PAGING Note The T7501 is shipped with the paging defaults set for the most commonly used configuration To change see Chapter 5 Direct Paging of On Premise Guest Pagers Guests with LRS pagers can be directly paged from the T7501 keyboard Be sure pagers are charged and on Handing Out Pagers Enter the guest party name into the waitlist and fill out information prompted by the T7501 and enter the number of the guest pager handed out Paging When ready to page the patron 1 Select Page on Secondary Keypad a At the keyboard press Page Note Page number and Staff keys light a Ata touch screen touch Page then Guest 2 Enter the desired Guest pager number at the Guest screen 3 Press Enter On Premise and or Cell Phone Paging from the Wait
61. te If no guests are on the list the table will close anyway 2 Click on the table 3 Select Edit Table 4 Select Seat Hold Tables 1 Select the table 2 Select Edit Table 3 Select Hold Bus Tables 1 Select the table 2 Select Edit Table 3 Select Bus T7501 Page 4 7 Change Wait List and Table Management Preferences To change the items displayed on the wait list and table management display refer to the Installation and Setup chapter Editing Layout In a new installation or changing a current layout the process is the same a Make a sketch or drawn floor plan layout Select the Layout Menu by pressing M1 T7501 or F1 external keyboard Add remove or edit walls and tables Press DONE when finished Call LRS if additional Instructions are needed Ooo U Layout Screen When selected the layout screen is shown This screen will show the existing layout All components can be added edited deleted or moved ee SS heechs Default Gef G 2 D Remove Table 111 Type booth Steg gl Pointer The pointer shows the position of the cursor In this mode single click on a table or wall on time to reposition Double click on a table to edit the table definition Click on the arrow points to move to the next area Page 4 8 T7501 Table Booth Addition Editing Removal The Layout Editor changes the cursor to a when the table button is selected Position the cursor where
62. to this ID a If your pagers didn t page select No and the unit will try the next ID a Continue until the correct ID is found a If the unit cycles back to ID 0 without the pagers responding call LRS Oooo o1 B M O U Battery Powered Pagers Don t Receive Pages 1 Be sure the pager is turned on and that the battery is good 2 If pagers do not turn on replace battery and retry 3 If pagers do turn on and still do not receive page check transmitter T7501 Page 9 1 CHAPTER 9 SERVICE QUESTIONS AND ANSWERS Should your paging system ever fail or should you need additional paging supplies call Long Range Systems at 800 437 4996 Monday through Friday 8 30 am to 5 00 pm Central Time For weekend or night emergencies a Long Range Systems has 24 7 live technical support available a Please keep in mind that options are limited over the weekend T7501 Page 10 1 CHAPTER 10 CLICK AHEAD SEATING General Description Click Ahead Seating CAS is a multipurpose program that allows the restaurant Total Control of seating management The features Off premise customers make dining plans via Internet and Telephone Restaurant shows the on and off premise customers on the waiting list Internet database keeps track of on and off premise customers Automatic telephone confirmation of off premise reservations Cell phone paging and conformation of on premise customers D LONG RANGE SYSTEMS RESTAURANT
63. turn to the Wait List screen Removing or Changing Guest List Position on Wait List Guests are removed from or their order changed on the list with direct removal or with paging and seating Direct Removal To remove a guest from the wait list without paging and seating guest decided not to wait the wait has become more casual etc To remove a guest 1 Use the arrow keys to select the name to remove 2 Press the Remove key 3 Select Remove 4 Press Enter key Change Order on List In some cases it is desired to change the position of a guest on the wait list guest is delayed another party is late etc To move a guest 1 Use the arrow keys to select the name to move 2 Press the Remove key 3 Select Move Down the list and amount of time 4 Press Enter key Page 3 4 T7501 Normal Paging and Seating Normally a guest is removed from the wait list after being paged and seated To page and seat a guest 1 Use the arrow keys to select the name to seat 2 Press the Enter key a lfa table is available select the table a lfa table is not available select Yes to page anyway or No to return to the list without paging 3 Press the Enter key again o The guest is paged a The symbol appears in the I info column Note The Pager Number would be seen in Seating Management View 4 When the guest arrives press the Seat key the guest is removed Check Wait List Information A guest s wait list informati
64. vice Start a The patron presses a button a The computer monitor displays the request a The pressed button on the Table Genie will flash Clear The button will flash and the monitor will show the request until cleared a The server will obtain the patron s request The cancel sequence is pressed The buttons will flash in order then go out The request at the computer monitor will be cleared UU U Page 11 6 T7501 Using the Push For Service Monitor Seat Req Time Seat Req Time 20 T Service 0 20 b Manager Staff Setup YELLOW Monitor The monitor shows a The seat where the request originated a The Request determined by Message set for button 1 2 or 3 a The amount of time elapsed from the request start Timeout alarms a The color will change to Yellow at first warning a Thecolor will change to Red and page the manager if the preset is exceeded a The manager will be re paged at an interval until service is cleared Controls Top Will return to the top of the screen Pg Up amp Pg Dn Scroll through more Requests on the screen Cols amp Cols Decrease or increase the number of columns on the screen between 1 and 3 Manager Send a message to the Manager s pager Staff Send a message to a Staff pager Guest Send a message to a Guest s pager T7501 Page 11 7 Setup Access the Setup menu Alerts At the bottom r

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