Upgrading and Servicing Guide
Contents
1. Upgrading and Servicing Guide Copyright Information The only warranties for Hewlett Packard products and services are set forth in the express statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein HP assumes no responsibility for the use or reliability of its software on equipment that is not furnished by HP This document contains proprietary information that is protected by copyright No part of this document may be photocopied reproduced or translated to another language without the prior written consent of HP Hewlett Packard Company P O Box 4010 Cupertino CA 95015 4010 USA Copyright 2008 HewlettPackard Development Company L P May be licensed in the United States by one or both of U S Patents Nos 4 930 158 and 4 930 160 until August 28 2008 Microsoft and Windows are U S registered trademarks of Microsoft Corporation The Windows Vista is either a registered trademark or trademark of Microsoft Corporation in the United States and or other countries regions HP supports lawful use of technology and does not endorse or encourage the use of our products for purposes other than those permitted by copyright law The information in this document is subject to change without notice Table of Contents Start Herena ea eee leona a a a gua bebe dechueede ype ee aves a2. aa eea eaea 1 Safety Information sie gee E EEE tv ww Rv A baci e ey onan 2 Locating Components esenee Eee pases ae S T E E Males Abed A EE 2 Opening the Computer ese tva ech ace aceasta ea He mG a reser eent 3 Removing and Replacing a Memory Module scccceeeeeeeecceceeeeceeeeeceseneeeeeeeseeeeeeecnsnteeeeesesaeeees ra Remoying a Memory Module 5 2 5 5 6 ce 6d e osha consti nad sNayeaa a onesie tastes one acta tin eg aap Rapes eed 8 Replacing a Memory Modules ii 2s end iia hice oesta ane teen ite deabion ubtevsbiie wa edad eaieexteumouanenee 10 Removing dnd Replacing the Hard Disk Drive yicov9 40s2 aauceteueeagueneaecesaeonn deneuaes eatacadlecseces apseadeubeaeveniets 14 Removing the Hard Disk Drive cz 5 taccsteiuus sun iota mater tata esau clts capnidoviteeeges caubedsa nd stwhtu dub oyaumemtabesuands 14 Replacing a Hard Disk Drive vsisi ming banat iea ei ned lade Ge a ie 17 Table of Contents iii iv Upgrading and Servicing Guide Upgrading and Servicing Guide This guide provides instructions for replacing or upgrading the memory and the hard disk drive in your HP TouchSmart PC Start Here Before you decide to upgrade or service the computer refer to the product specifications for system upgradability information Go to http www hp com support for product information Read the following items before attempting to upgrade or service the HP TouchSmart PC m These procedures assume familiarity with the general term
3. risk of personal injury from electrical shock or hot surfaces cool before touching them 2 Locate the hard disk drive EMI shield A and then lift the shield up and out of the way B using the shield loop Upgrading and Servicing Guide 3 While the hard disk drive is still in the computer disconnect the power and data cables on the hard disk drive by pressing down the latches and then removing them from the drive 4 Remove the shipping screw just to the left of the cables Upgrading and Servicing Guide 15 6 With a Phillips screwdriver magnetic tipped recommended remove the four screws that secure the hard disk drive to the cage and then slide the hard disk drive out of the cage Your hard disk drive cage may look slightly different from the illustration 7 Place the hard disk drive in an anti static bag 16 Upgrading and Servicing Guide Replacing a Hard Disk Drive 1 If necessary remove the hard disk drive See Removing the Hard Disk Drive on page 14 CAUTION Take care when handling a hard disk drive Do not bang or shake it It can be easily damaged 2 Slide the hard disk drive into the cage and then replace the four screws Your hard disk drive cage might look different from the illustration Upgrading and Servicing Guide 17 3 Slide the hard disk drive cage into the bay until you hear the click indicating it is engaged 18 Upgrading and Servicing Guide 5 Replace the shippi
4. computer The computer is heavy Locating Components Refer to the following illustration to locate components of the HP TouchSmart PC A Pocket media drive bay D Computer stand G Hard drive memory cover B Optical disc drive slot E Power adapter connector H Connector cover C Back cover F Wireless keyboard and mouse receiver 2 Upgrading and Servicing Guide Opening the Computer To avoid injury and equipment damage always complete the following steps in order when opening the HP TouchSmart PC 1 Remove all media and external devices CDs DVDs memory cards USB devices pocket media drive and external hard disk drives from the HP TouchSmart PC CAUTION Static electricity can damage the electronic components of the HP TouchSmart PC or optional equipment Ensure that you are discharged of static electricity by briefly touching a grounded metal object 2 Tap the Windows Vista start button and then tap Shut Down WARNING To reduce the risk of personal injury from electrical shock or hot surfaces disconnect the power cord from the wall outlet and allow the internal system components to cool before touching them 3 After the system has completely shut down disconnect the power adapter A from the back of the HP TouchSmart PC Upgrading and Servicing Guide 3 4 Remove the connector cover by inserting your finger under the gap on the b
5. f memory module your HP TouchSmart PC uses and for specific memory module information and specifications go to www hp com support CAUTION Using the wrong type of memory module could damage the computer Upgrading and Servicing Guide 7 Removing a Memory Module 1 Before you begin this procedure follow the procedures in Start Here on page 1 2 Locate the memory module EMI shield A hook a finger through the shield loop and then lift it up and out of the way B CAUTION When handling a memory module be careful not to touch any of the contacts Doing so may damage the module CAUTION Do not pull the memory module out of the socket Use the latches of the retaining clips to remove the module gt gt 8 Upgrading and Servicing Guide 3 Push the two latches of the retaining clips away from the memory module It may be easier to push one latch at a time The memory module pops up at an angle Both memory modules can be removed by using the same procedure 4 Lift the memory module from the memory socket Note the key slot on the connector edge 5 Store the memory module in antistatic packaging 9 Upgrading and Servicing Guide Replacing a Memory Module Upgrade the memory in your HP TouchSmart PC with memory of the same type and speed as the memory originally installed The capacity for both memory modules must match for optimal performance Both memory modules can be ins
6. inology associated with personal computers and with the safety practices and regulatory compliance required for using and modifying electronic equipment m Write down and save the computer model and serial numbers all installed options and other information about the computer It is easier to consult this information than to open and examine the computer lt is recommended that you use an antistatic wrist strap and stand on a conductive foam pad when working on the computer Hewlett Packard recommends that you use a magnetic tipped screwdriver when opening and closing the HP TouchSmart PC to make it easier to remove and install the screws the memory cover or the back cover Failure to do so before you open the HP TouchSmart PC i WARNING Always disconnect the HP TouchSmart PC from the power source before removing or perform any procedures can result in personal injury or equipment damage Upgrading and Servicing Guide 1 Safety Information This product has not been evaluated for connection to an IT power system an AC distribution system with no direct connection to the earth according to IEC 60950 System Recovery Guide before installing and connecting your system to the electrical power WARNING Please read Additional Safety Information in the Limited Warranty Support and system i WARNING Avoid touching sharp edges inside the computer i WARNING Take care when lifting or moving your
7. ng screw that holds the hard disk drive cage to the computer Upgrading and Servicing Guide 19 6 Replace the hard drive EMI shield pressing it firmly into place so the tabs engage Upgrading and Servicing Guide 20 7 Replace the hard disk drive memory cover by lowering it into place and sliding it so the slots on the cover fit into the grooves under the computer stand The cover snaps into place with a click as the side tabs engage in the computer When the cover is replaced properly it will be flush with the larger back cover Upgrading and Servicing Guide 21 You have completed this procedure successfully Now place the computer upright on a flat surface with the stand in a safe and open position 10 min 40 max Reconnect power cables and peripherals 22 Upgrading and Servicing Guide Copyright 2008 Hewlett Packard Development Company L P HINT tre intron conoing erein is subject change without ne 497297 81 Printed in xxxxx O invent
8. ottom left side of the cover A and then pulling gently 6 Place the computer face down on a soft flat surface HP recommends that you set down a blanket towel or other soft cloth to protect the touch screen surface from scratches or other damage 4 Upgrading and Servicing Guide 7 Apply additional pressure to lift the computer stand as far as it will go to an upright position about 90 degrees A from the computer and then move the latch to the right until it is in the locked position B Upgrading and Servicing Guide 5 9 Insert your fingertips just under the cover and then pull up firmly to release the tabs To replace a memory module see Removing and Replacing a Memory Module on page 7 To replace a hard disk drive see Removing and Replacing the Hard Disk Drive on page 14 6 Upgrading and Servicing Guide Removing and Replacing a Memory Module Your HP TouchSmart PC comes with random access memory RAM which temporarily stores data and instructions on your computer The HP TouchSmart PC ships with one or two memory modules that you can replace Before you begin Observe the following requirements before removing and replacing the memory module The motherboard contains sockets for SO DIMMs small outline dual in line memory modules A memory module with the key slot circled is shown in the following illustration To determine which type and speed o
9. rvicing Guide 6 Replace the screw that secures the hard disk drive cage to the chassis NOTE If a blank screen is displayed after you replace or add a memory module the memory is installed incorrectly or it is the wrong type of memory Remove and reinstall the memory module You have completed this procedure successfully Now place the computer upright on a flat surface with the stand in a safe and open position 10 min 40 max Reconnect power cables and peripherals Upgrading and Servicing Guide 13 Removing and Replacing the Hard Disk Drive 14 You can replace or upgrade the hard disk drive The hard disk drive is a Serial ATA advanced technology attachment drive which uses a narrow data cable CAUTION Before removing the hard disk drive back up any personal files on the hard disk vas drive to an external storage device such as a DVD Failure to do so may result in data loss After replacing the hard disk drive you need to run System Recovery using recovery discs to load the factory installed files For details about the recovery procedure refer to the Limited Warranty Support and System Recovery Guide included with your HP TouchSmart PC Removing the Hard Disk Drive 1 Complete the procedures to prepare the HP TouchSmart PC See Start Here on page 1 disconnect the power cord from the wall outlet and allow the internal system components to i WARNING To reduce the
10. talled by using the same procedure listed below CAUTION When handling a memory module be careful not to touch any of the contacts ran Doing so may damage the module 1 Remove the memory module See Removing a Memory Module on page 8 2 Align the new memory module with the socket so that the key slot on the connector edge is the same as the module that you removed NOTE The sockets are keyed If the module slot does not match the socket turn the memory module over 10 Upgrading and Servicing Guide 3 Slide the memory module all the way into the memory slot until the gold edge is almost completely hidden in the slot and then push down the outer edge of the memory module until the retaining clips snap into place CAUTION The memory module must be inserted all the way into the slot before it is snapped an down into place otherwise it will not work properly In the following illustration a memory module is installed incorrectly A with the gold edge showing y Upgrading and Servicing Guide 11 4 Replace the memory module EMI shield 5 Replace the hard disk drive memory cover by lowering it into place and sliding it so the slots on the cover fit into the grooves under the computer stand The cover snaps into place with a click as the side tabs engage with the grooves in the computer When the cover is replaced properly it will be flush with the larger back cover 12 Upgrading and Se
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