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User Manual (Brew MP)

1. Figure 41 What to Sync Allows you to choose the Sync collections Email Contacts Calendar and Tasks to be synchronized each time Checking the required collection will select or deselect the collection Choose the Sync option to save your settings and start synchronization E THC SETTINGS LE URL 1 E e IAS EP Dl eg ACUMEN EE E TT ELE Bee Figure 42 Alert Settings Allows you to set up alerts for upcoming events or new mails using the following options Select Notifications Use this option to select the events that you want to be alerted for You can receive alerts for the following Email Alerts Use this option to be alerted on new email arrival Calendar Reminders Use this option for getting reminders on upcoming Calendar events Task Reminders Use this option for getting reminders on upcoming Tasks Choosing the Save button will save all the changes for further notifications 50 4 21 2011 User Guide 4 0 Remosync 4 0 ALERT SETTINGS ALERT SETTINGS 1 Select Hotifications 1 Select Hotifications 2 Sound amp Vibrate Settings 2 sound amp Vibrate Settings 3 Alert Display Time HOTIFICATIONS 4 Alert Filterz Email Alerts Calendar Reminders Task Reminders Figure 43 Sound amp Vibrate Settings Allows you to associate audible indications for the selected events or tasks You must first choose the event that you wish to be alerted for from the following New Email for ale
2. CONTACT SETTINGS e FirstName Last Name To be used if your phone accepts contact names in this order 4 Conflict Resolution First Name lt space gt Last Name e LastName FirstName To be used if your phone accepts contact names in this order Last Name lt space gt First Name e FirstName LastName To be used if your phone accepts contact names in this order Lastiiame Firsthame First Name lt comma gt Last Name e LastName FirstName To be used if your Firsthame LastHame phone accepts contact names in this order Last Name lt comma gt First Name OG Lasthame FirstHame Figure 49 54 4 21 2011 User Guide 4 0 Remosync 4 0 5 10 4 Out of Office This feature allows you to configure the Out of office settings to automatically reply to emails you receive when you are not in office Based on your settings all incoming mails during this period will be auto replied with a mail containing your custom Reply message To configure Out of Office settings Choose Out of Office option from the Settings menu which will navigate you to the out of office settings screen Choose from the following types Enable This will enable Out of Office setting and navigates you further to the Out of Office Types page that contains internal and external settings page Inside Organization Choose this option if you would like to send a customized reply message to internal senders i e senders from within the organization You will the
3. 50 Hess 60 PS SIRE Nr 61 FREQUENTLY ASKED QUESTIONS FAQ 62 TROUBLESHOOTING uta 65 DEVELOPER NED TE asi edi Motos oe tedio cuneta des did 67 DISCLAIMER amp COPYRIGHT INFORMATION 68 APPENDIX A Account Push c cccccceccccececcscecsececsececcncsceecececsccecsecececcececsecessececens 69 User Guide 4 0 Remosync 4 0 1 PRODUCT DESCRIPTION RemosSync is a breakthrough application for Enterprise class businesses that can provide their employees with tools to manage business activities directly from inexpensive mobile phones With mobile access to Email Calendar Contacts and Tasks available for all your employees your enterprise can provide vital up to the minute information in real time to your employees simply and efficiently With advanced Search and Sync capability users have a virtual window to their Exchange Outlook email contact calendar applications assuring them that all the data available on their desktop is also available on their mobile phones Using licensed Exchange ActiveSync technology from Microsoft RemoSync provides the mobile phone with a direct connection to the Microsoft Exchange Servers 2003 and 2007 This connection eliminates the need for an additional proxy server or a NOC Network Operations Center and preserves the integrity of the Enterprise firewall Security of the phone contents is assured by the Remote Data
4. The Administrator has the following options available on the home page Manage Server Configuration contains the MS Exchange Server details Add member Edit member Delete member Import members Create and Add Groups Add or Remove Member s from Group s Push Account A Allow Attachment Download Restrict Attachment Download 70 4 21 2011 User Guide 4 0 Remosync 4 0 Accounts View Microsoft Internet Explorer File Edit View Favorites Tools Help Back gt A Search Ls Favorites E Media E5 Sa Address http 206 112 98 45 7001jremosync activesyncmemberlist u ST41ghrPQZFSr2T8WcbpehoWc RDz0KSgW4i sF292q1ny wGret 7981798805507885520 1062706075 6 701 Rem ba Members Account sandeep remoba Logout K B6B E EG E d AMA INS e A ARA SO LE RO El Email Phone Search Reset Show All Select Group Select y Add to Group Remove from Group Displaying 1 6 of 6 Members pppp aaa pp com 4084095454 16263 YES 4084242424 YES m nareshk remoba com 1234567890 NO Ajit Kumars ajtk remoba com 9886040675 NO unique_test yahoo com 6528765987 NO remotest06 remotest06 atlantic was vzyw com 3019575386 vx10000 08 DEC 08 12 47 AM Displavina 1 6 of 61 Members p A ILI Start 9 A gt mb ooo cuc oras on Pere Qca Dal face re Bue H SSIG seem Figure A 2 71 4 21 2011 User Guide 4 0
5. Y A Qusearch Favorites media 4 dyr S I I Address e https rema xpherix com remosync Group View u R2NX3MmmqgaG WKn6C21RLptCkxGOAgemSXF3QCrINZRmFBAlyInd 206457187456309850 v Go Links x Gr vi Go G e i Bookmarks w 42 blocked 9 Check y AutcLink e Te Autofil p Send Ins Settings e Google C gt Rem ba Member Account test prod Logout Groups Attention You currently do not have any groups in the list Cancel Group Name Search Reset All Group Name Group Description e e e Ne AddNewGroup aL Reset e Select All Delete Selected xl Done 8 internet start 4 e Y 11 07 AM Me 3 Se 90 Men 6 95 Oe E Sad ben Ae E fe GeJe EMO 77 4 21 2011 User Guide 4 0 Remosync 4 0 Step 3 2 Add Users to Group Once you create a Group you must proceed to add members to the Group You may do this by navigating to the Members Page and then choosing the Group that you wish to add the Users to and then selecting the Users by checking the Check box against the user Accounts View Microsoft Internet Explorer File Edit View Favorites Tools Help Back gt 3 a A Search 4 Favorites E Media 4 Eh Address amp http 206 112 98 45 7001 fremosync activesyncmemberlist u S5T41ghrPQZFSraT8WcbpehoWcXRD2O0KSqwW4i6sF292qinyXwGret 7981798805507885520 1062706075 6 701 Y Rem ba Members Account sandeep remoba Logo
6. 7 4 21 2011 User Guide 4 0 Remosync 4 0 SMTP By default SMTP is set to default SMTP user can change to another SMTP credential by selecting as other Once user selects other it asks you to enter Outgoing server Outgoing SSL Outgoing Port SMTP auth details Outgoing Server Enter the outgoing server details Outgoing SSL Select whether outgoing server is SSL or not Outgoing Port Enter the outgoing port details by default app displays port 25 SMTP Auth If your outgoing server has SMTP auth select enable SMTP auth SMTP Auth ID Enter ID for SMTP auth login SMTP Auth PWD Enter password for SMTP auth login On clicking Done it navigates to configure Google screen On clicking Next application connects to the server and verifies if the account credentials are correct by logging in and then prompt you for a PIN if required PIN Enter a 4 digit PIN that will be used to gain access to the application during subsequent uses This will prevent unauthorized use of the application The screenshots below indicate configuring Google accounts PROVIDER SELECTIOH COHFIGURE GOOGLE Microsoft Exchange ActiveSync Email Email Address Other Professional Email Accounts Password Advanced 8 4 21 2011 User Guide 4 0 ADVANCED ACCOUNT SETUP What to Sync Email Contacts Calendar Sync schedule DP 7 00 AM 7 00 PM SS Sync Conflicts Keep Server Changes Contact Name Format FirstName LastH T
7. Each member must have a unique email address and Mobile phone number for the import to be successful 74 4 21 2011 User Guide 4 0 Remosync 4 0 Import Member Page Microsoft Internet Explorer gt OI Ale ES Z 31D S Address https lremo xpherix comjremosync PrelmportSyncMember u R2NX3MmmqaGJWKn6C21RLptCkxGOAqEmSXF3QCrINZRm BAlyInd 20645718 7 Go Links gt 2 ogelC OHO OR 8 autotink v FE autori Import your Member Accounts Import 1 Specify the csv file to import T EE Browse a o 2 Press Import Now to import file Import Nowe e om oss Attention The CSV file selected must necessarily include and maintain the order of following fields FirstName LastName PhoneNumber and Email amp ddress Click on Sample file to download CSV file template CSV File Template Rem3ba Copyright 2007 Remoba Inc Privacy Policy Figure A 6 75 4 21 2011 User Guide 4 0 Step 3 Create User Groups optional Remosync 4 0 Though this feature is optional creating Groups of users from the available list of users will simplify the process of pushing account information You may then push account information to selected groups only instead of sending to all To create User Groups click on the Add Manage Groups which will navigate you to the Add Manage Groups page Accounts View Microsoft Internet Explorer File Edit View Favorites Tool
8. Phone Event Search Allows you to search for a particular event by Title Delete Deletes the selected event Week View Will navigate you to the current Week view of your Calendar with events marked by days Month View Will navigate you to the current Month view of your Calendar Refresh Will refresh the Calendar view on your phone and downloads new event data in the process Clicking on the Title of the Calendar event will open up the details for that event that includes the Title of the event the Schedule of the event Duration of the event and Reminders if any for the event Options to Edit and Delete are available at the bottom of the screen Pressing the More button will bring up the following options Call Email This option is visible if there are any number or email hyperlinks within the event that is currently displayed This will allow you to either call a contact number or compose and send an email to the email address displayed Fetch Notes option available for MS Exchange 2007 server only This option allows you to fetch the notes that are associated with a particular Calendar event from the server lt FRI HOV 13 09 gt y lt WED DEC 30 09 gt 12 00am Call with Verizon 1 Event Search 6 30am Event Invitation meeting from 1 00pm 2 00pm 4 00pm 4 00pm 45 00pm Lunch with Tom Finalizing the time lines for An Demo on Linux builds internal Team meeting Playing Gol
9. then the PIN that you entered is saved on the Phone and will be used for subsequent access to the application The navigation screens are shown below ACCOUHTS 2 SECURIT Y Change PIH t Ask PIN every time 2 Security t Ask PIH once a day O Don t ask PIN Figure 6 The PIN entry mode length complexity number of incorrect PIN entry attempts allowed and Device idle timeout can be controlled by the MS Exchange Server amp Administrator Based on the Device Policy settings from the Server at the time of synchronization with the MS Exchange Server the application will update the Policy settings from the server If the Policy settings require an Alpha numeric PIN entry and requires a minimum length then the same would be prompted to the User who must change the PIN settings in accordance with the Device Policy settings on the Server During subsequent synchronizations the Policy settings are always updated from the server and then imposed on the client User must enter the PIN in the specified format in accordance with the Device Policy settings for access to the application If the PIN is incorrectly entered for the specified number of times as specified by the server then the application will initiate a local data wipe and proceeds to wipe off all Contact Calendar Tasks and Email information from the Phone In case the application is left unused or idle for a prolonged period of time then the application will automatically clo
10. 10 3 One day Synchronizes only those emails FE ee that are 1 day old 3 Days Synchronizes emails that are up to 3 1 Sync Settings days old 1 week Synchronizes emails that are up to a 2 Email Filter Settings week old 104 Se 3 Das 1Week TY Sync Status Figure 47 Contact Settings Conflict Resolution Allows you to select from the following Conflict resolution settings Keep Client changes Choosing this option will ensure that during subsequent synchronizations all the server changes Contacts Calendar and Email will take precedence Keep Server changes Choosing this option will ensure that all server changes Contacts Calendar and Email will take precedence during subsequent synchronizations K COHTAGCT SETTINGS Fe COHTACT SETTINGS 1 Conflict Resolution 1 Conflict Resolution 2 Contact Hame Format 2 Contact Hame Format om Keep Client Changes Keep Server Changes Figure 48 53 4 21 2011 User Guide 4 0 Remosync 4 0 Contact Name Format This is a critical setting that you must specify for your contacts to ensure that there is parity between the contact information that is stored on your Server and on the client All phones do not store contact information in the same way and synchronizing disparate contact lists may lead to duplicates To avoid this you can first choose the Contact Name format and synchronize by choosing the appropriate one from the following supported formats
11. B amp B E FO BIS KIE MN OF LIA BUSH ER MOUSE mil _ Search Reset Show fan DI Select Group Select Add to Group Remove from Group ee Sa oo Select All Delete Selected Edit Selected Push Accourg Allow Attachments Download pRestrict Attachments Download Tee een ss oon Displaying 1 6 of 6 Members IT FirstName LastName Email Phone Group Enable Attachment Download Devicelnfo Syne Time pppp aaa pp com 4084085454 G1 G2 G3 YES 4084242424 YES IT nareshk remoba com 1234567890 NO Ajit Kumars ajtk remoba com 9886040675 NO IT unique testiyahoo com 6528765987 NO remotest06 remotest06 atlantic wds vzw com 3019575386 vX10000 08 DEC 08 12 47 AM Displavina 1 61 of 61 Members p f fi ma Start aed sl Kirn eus cult ras gwin Syene LES pall amp acc Re Ouer Boa 3 44 PM Figure A 12 82 4 21 2011 User Guide 4 0 Remosync 4 0 Step 6 1 Restrict attachments download As shown in the figure below you must choose the member s from the list on whose phones the attachment feature for RemoSync must be disabled Then click on the Restrict Attachments Download link This will disable the Attachments feature on select member phones 3 Accounts Yiew Microsoft Internet Explorer File Edit View Favorites Tools Help da Back gt fx A Search 4 Favorites E Media SE S r El Address amp http 206 112 98 45 7001 remosync
12. Delete This option can be used to delete a task from the phone These changes will be synchronized with the Exchange server during the next synchronization Edit Use this option to Edit a Task on the phone which can be synchronized with the Exchange server right way If there is no network available it stores the task on the phone as offline task which will be synchronized with the server at the next sync Mark Complete A task can carry a due date by which it must be completed User can use the Mark Complete option to mark a task as complete to signify completion of the task Search This option allows user to search for a particular task based on specific search criteria User can search for a Task by entering the Title of the task View This option allows the User to specify what Tasks must be displayed on the Tasks page User can choose from the following options All Displays all tasks Active Displays only active tasks from the list Overdue Displays a list of all tasks that are overdue to indicate some action is necessary Completed Displays a list of all tasks that have been marked as complete Enable date view Displays the date and time of the task which by default contains only the task name Refresh Refreshes the current view of the tasks and fetches new ones from server if any TASK LIST TASK LIST E sas man TASK LIST E E subject Start Date Se Due Date Am Priority 6 Enable Da
13. Global Address List 6 Groups 7 Quick Messages Sync Now teen Groups 8 Manage Accounts 9 Settings 10 Sync Turn On Off e ix 11 Help iconos Aer Settings Ca gt Turn Sync OFF Help Figure 8 16 4 21 2011 User Guide 4 0 Remosync 4 0 Grid view of IMAP account The Home Page for the Google ActiveSync account provides MAIN MEHU you with the options to access TEE ee 1 Inbox 2 Drafts 3 Outbox 4 Search 5 Server Folders 6 Groups ZEE 7 Quick Messages Server 8 Manage Accounts Folders 9 Settings 10 Sync Turn On Off Pa 11 Help Quick Manage Messages Accounts Settings o Turn Sync OFF Figure 9 Grid view of POP account 17 4 21 2011 User Guide 4 0 The Home Page for the Google ActiveSync account provides you with the options to access QUI km Inbox Drafts Outbox Groups Quick Messages Manage Accounts Help 18 Remosync 4 0 MAIN MENU silokaguru yrahoo com Dutbox EM U Quick Manage Messages Accounts Figure 10 4 21 2011 User Guide 4 0 Remosync 4 0 Bil Email called Inbox for POP IMAP accounts Clicking on the Email icon on the grid view allows you to navigate to your Inbox view of your MS Exchange server on your handset RemoSync will synchronize and store up to 100 latest emails from your MS Exchange mail account 50mails for IMAP accounts Clicking on Email will take you to your email Inbox page that displays the h
14. User Guide 4 0 Remosync 4 0 P Add Member Windows Internet Explorer OBRA Jer File Edit View Favorites Tools Help Google Gl v Goo Ej d Bookmarksv Piaf Bi GA blocked Y Check y AutoLink AutoFill gt Settings E 5 W 4 BB T ISEEME Remoba e Add M X Remosyn Page v G Tools v Remoba Members account Edit Member Account LastName optional Carrier Verizon Wireless v Enable Attachments Download yes No Save Member Account Cancel Rem ba Copyright 2007 Remoba Inc Privacy Policy Internet 100 gt pine 2p NO Ra e uL 2 29PM Figure A 15 85 4 21 2011 User Guide 4 0 Remosync 4 0 Step 7 2 Delete Member s To delete member s select the members that you wish to delete using the check boxes and then clicking on the Delete Selected link This will delete the selected members from the list 3 Accounts Yiew Microsoft Internet Explorer ES File Edit View Favorites Tools Help dn Back gt Y a Search Favorites Media 4 Gh Me Address I http 206 112 98 45 7001 remosync activesynememberlist 2u ST41ghrPQZFSrzT8WcbpehowWcXRDz0K5gW4i6sF292q1nyXwGret 7981798805507885520 1062706075 6 701 Y e Go Links gt Remoba Members Account sandeep remoba Logout A s LEES Ec V a SEP IA A MRS TU Ke D EAI Email Phone Search Reset Show fan Select Group Select y Add
15. activesyncmemberlist u ST41ghrPOZFSrzT8WcbpehoWcXxRDzOK5gW4i6sF292g1nyxwaGret 7981798805507885520 1062706075 6 701 Y e Go Links gt m Remoba Members Account sandeep remoba Logout Za S IE E d EH RPN PS m MIn o psp Tq mop bubo psl et 21 pil Ernail Phone _ Search Reset Show fan Select Group Select Add to Group Remove from Group Add Member Import Members Manage Server Configuration Add Manage Groups aan non Ne Select All Delete Selected Edit Selected Push Account Allow Attachments Download Restrict Attachments Download FEE pr cc ee iu sra TU RE EE eT M A Displaying 1 6 of 6 Members T Frame LastName emet hee aen sitt cn om m pppp aaa pp com 4084095454 616263 YES O 4084242424 YES E nareshk remoba com 1234567890 NO Ajit Kumars ajitk remoba com 9886040675 NO unique test Wyahoo com 6528755387 NO remotest06 remotest06 atlantic vds vzw com 3019575386 YES vx10000 08 DEC 08 12 47 AM Displavina 1 61 of 61 Members x me Start 10 il O Inb EEN cit Aras K Ewin S ere SCA Spall fe acc Re e 4 3 44 PM Figure A 13 83 4 21 2011 User Guide 4 0 Remosync 4 0 Step 7 Additional Features Edit Delete Member Step 7 1 Edit Member To edit a member account select the desired Account name from the list Click on the Edit Selected link This will navigate you to the Edit Member Account page Do the
16. day is displayed You may change it by clicking on the date which brings up the date control and then choosing the required date by using the Up down keys Use the Right Left keys to navigate to month day and year Priority Choose priority for the task as High Normal or Low Normal is set by default Sensitivity Choose the sensitivity for the task from the following options Normal Personal Private e Confidential Reminder Allows you to set a reminder ahead of the event occurrence Enter the required duration value and then choose the required units as Minutes Hours Days or Weeks Notes Enter a description for the task in the form of notes Recurrence Choosing this option allows to set up a recurrent type of calendar event from your Phone You can then specify the recurrence type from the following available types None Choose this option to create a calendar event that occurs only once Daily Choosing this option allows you to set up an event that recurs every day You must then choose the recurrence pattern for this event from the following options No End date Set up an event with no end date End after x occurrences Set up an event that ends after a fixed number of occurrences End by Set up an event that will end on a particular date Every X days Choosing this option allows you to set up an event that recurs every nth day You will then be navigated to the following options No End date Set up an event with
17. for the event meeting Notes Enter notes if any for the event meeting Invite attendees By default displays No Click on it to toggle between Yes and No If you set this value to Yes then the following options will be visible Required Clicking on this option will bring up a screen where you can enter the recipient email addresses of the Required attendees list Pressing the More button will bring up the following options Recent Contacts Brings up the list of recently used contacts to choose from Contacts Clicking on Contacts will bring up the contacts list from the Phone s address book You may then choose from the listed contacts to add to the Required attendees list Groups You can use the group option to send mail to all email addresses listed under a group Clicking on Groups will display a list of available groups from which you can select and add If no predefined groups are present then Empty will be displayed Company address book Clicking on Company address book will bring up the contacts list from the MS Exchange Global Address List You may then choose from the listed contacts to add to the Required attendees list OWA Contacts Clicking on Outlook Contacts will bring up the contacts list from the MS Exchange Outlook PIM You may then choose from the listed contacts to add to the Required field Optional Clicking on this option will bring up a screen where you can enter the recipie
18. must recur For e g event recurs on Day 1 of January Custom Choose what day of the week and what month the event must recur For e g event recurs on First Sunday of January You will then be required to choose the days of the week that the event must recur before being navigated to the following options No End date Set up an event with no end date End after x occurrences Set up an event that ends after a fixed number of occurrences End by Set up an event that will end on a particular date Pressing the More button will bring up the following options Go to Date Using this option you can navigate to the calendar event of any day month year This option is particularly helpful if you want to jump directly to a particular event meeting view Search Allows you to search for a particular event on the calendar Week View Displays the calendar events for the current week by day of week Month view Displays the calendar events for the current month Refresh This will refresh your local calendar view by initiating calendar synchronization and then displays the calendar data along with recently added events meetings 31 4 21 2011 User Guide 4 0 HEY EVENT Subject Wed 11 Hov 09 Start 1 00 PM Duration 1 00 Invite Meeting Attendees Reminder Hone REQUIRED ATTENDEES HEW EVENT Resource Reminder Hone Location REQUIRED ATTEHDEES 1 Recent Contacts 2 Contacts 32 Remosync 4 0
19. of folders to be set up for synchronization the application will establish a partnership with your MS Exchange Server or your Google server start the synchronization and download your Email Contacts Calendar and Tasks available for MS Exchange only data on to your phone The first synchronization will bring in all the data up to a limit as supported by the phone from your MS Exchange Email Contacts Calendar and Tasks on to your Mobile phone which may take slightly longer based on the amount of information that you may have Once the initial synchronization is successfully completed the data on your MS Exchange Server amp account and your mobile phone are in sync with each other All subsequent synchronizations will only bring in the latest changes that may have occurred to your Email Contacts Calendar or Tasks data RemoSync provides a Direct Push technology that allows any new change to your MS Exchange Server email contact or calendar or tasks data to be Pushed to the phone in real time You need not login to your account frequently to check for new Emails Contact Calendar or Tasks information instead RemoSync will bring in all the latest information to your phone and also provide you with intimation about the Calendar event Email or Tasks on your phone In case you don t want to have the Direct Push enabled then you may use the Scheduled Push option that will allow you to set the time interval at which you want the appli
20. open RemoSync on your phone Choose the folders that you would like to synchronize Email Contacts or Calendar and pressing Sync will start the synchronization process 10 What details are required before I attempt to use RemoSync to synchronize with my MS Exchange server You will require the following information for configuring RemoSync to synchronize with your MS Exchange Server Server Type The MS Exchange Server type that you wish to connect to RemoSync supports MS Exchange Server 2003 and 2007 Server The MS Exchange Server address for e g exchange yourcompany com SSL Check the box if your server is SSL enabled User ID Username as on your MS Exchange Server account Password Password as on your MS Exchange Server account Domain Domain for your MS Exchange Server Email Id Email address of your MS Exchange account 62 4 21 2011 User Guide 4 0 Remosync 4 0 Note If you are not sure of the server information or continue to face problems consult your IT Department for the required information 11 12 13 14 14 15 16 17 What does Direct Push mean When should I use it Direct Push is a feature of RemoSync that allows all new information Email Contacts Calendar from your MS Exchange Server to be pushed directly to your Mobile Phone as they arrive on the Server This will prevent you from having to logging in from your phone manually to check for new emails or calend
21. option allows you to set up alerts on new mail from a specific email address es or from a specific domain User can enter the specified email address or domain names and save them If no domain name or email address is entered then user will be notified on all new email arrival e EMAIL e ENTER DOMAIN remotestS test remoba com qualcomm com 25 1024 Figure 46 What to Sync Allows you to choose the Sync collections Email Contacts Calendar and Tasks to be synchronized each time Checking the required collection will select or deselect the collection Choose the Sync option to save your settings and start synchronization 52 4 21 2011 User Guide 4 0 5 10 2 Remosync 4 0 Unsupported SSL For servers that do not support the SSL root certificate that your device uses a SSL error is returned preventing you from proceeding to login on such servers To get over this problem you can choose to ignore the SSL certificate on the server and continue Attachment Server RemoSync provides you with an ability to view attachments of some selected types The client application connects to a server that converts the attachments to image formats that can be viewed on your Phone To be able to view attachments you must enter the server name and save it Email Filter Settings Allows you to filter and synchronize your mails from last 1 day 3 days or mails from the past 1 week using the following radio button options 5
22. then click on RemoSync to be navigated to the RemoSync product page where you will find all associated information about the product 67 4 21 2011 User Guide 4 0 Remosync 4 0 10 DISCLAIMER 8 COPYRIGHT INFORMATION Warning and Disclaimer Every effort has been made to make this document as complete and accurate as possible but no warranty is implied The information provided is on an as is basis We assume neither liability nor responsibility to any person or entity with respect to any loss or damage arising from the use of this product or the information contained in this document Trademarks Microsoft Exchange is either a registered trademark or trademarks of Microsoft Corporation in the United States and or other countries 68 4 21 2011 User Guide 4 0 Remosync 4 0 11 APPENDIX A Account Push Configuring your MS Exchange account on RemoSync requires some details of your Corporate MS Exchange Server and users are usually not aware of the settings that they must do on their phones to enable them to synchronize with the Exchange server This means that the users would then have to consult their IT Department get the details of the MS Exchange server and then type in those when configuring RemoSync on their Phones To avoid this problem Remoba has provided an added feature of a Push Server that is hosted at Remoba s secure Production center using which Administrators of Corporate Exchange servers can quickly send the a
23. to Group Remove from Group ween Ed a Delete sailed Edit Selected Push Account Allow Attachments Download Restrict Attachments Download Displaying 1 6 of 6 Members A NE AR ae pppp aaa pp com 4084095454 61 62 63 YES O 4084242424 YES m nareshk remoba com 1234567890 NO Ajit Kumars ajtk remoba com 9886040675 NO n unique_test yahoo com 6528765987 NO remotest06 remotest06 atlantic vvds vzw com 3019575386 YES x10000 08 DEC 08 12 47 AM Displavina 1 61 of 61 Members p PET Mine start 10 gt K iin er cit Gras Ewin S ene SCA pal amp ace El Mee Q Lee LOS 344m Figure A 16 86 4 21 2011
24. to my Phone during synchronization RemoSync fetches and stores the latest 100 emails from your MS Exchange Server account and displays them on the Phone You can view the Mail Headers first before proceeding to view the complete mail What does the What to Sync option do What to Sync option allows you to choose the collections that must be synchronized between the Phone and the server These elements Email Contacts Calendar and Tasks are called the Sync Collections You have to specify what collections have to be synchronized by checking the appropriate box Only the selected collections will be synchronized with the MS Exchange Server during subsequent synchronizations How do I disable the Direct Push option To disable the Direct Push option first launch RemoSync and on the Grid view navigate to the Turn Sync Off option This will disable the Direct Push option 63 4 21 2011 User Guide 4 0 Remosync 4 0 18 19 20 21 22 23 24 25 What is Contact Name Format and how will that be useful to me All Mobile Phones do not store Contact information in the same way Some store it in the First Name Last name format while some may store it as Last Name First Name This may cause some problems on some phones which may result in contacts being duplicated on your Mobile Phone Before synchronizing with a new device it is advisable to select the supported Name format for your Phone W
25. you will be prompted for a 4 digit PIN that will be used to allow access to the application on the Phone Note Ensure that you provide the correct credentials when setting up your account You can verify if the information you provided is correct by logging into your web account and then checking under the Settings page Ensure that you have enabled POP IMAP forwarding under the server settings The screenshots below indicate configuring other professional email accounts PROVIDER SELECTIOH CONFIGURE OTHER EMAIL Microsoft Exchange ActiveSync Email User Name Google Email Contacts and Calendar Other Professional Email Accounts Password Email Address Figure 3 10 4 21 2011 User Guide 4 0 Remosync 4 0 The screenshots below indicate the settings for Security PIN User should enter a PIN in the required format as prompted on the screen For Exchange accounts server sends the policy data which contains security details about length of the PIN and numeric or alphanumeric PIN Based on the response app asks user to enter the security PIN details If there are no policies coming from server or if the initial account created is non exchange account by default user will be prompted with 4 digit numeric PIN SECURIT Y PIH Enter 4 digit Alphanumeric PIH Confirm PIH Ask PIH every time Ask PIN once a day O Don t ask PIH Figure 4 11 4 21 2011 User Guide 4 0 Remosync 4 0 4 2 Account Push Pushing accou
26. 37 indicate the Scheduled Sync options for RemoSync ES SCHEDULED SYHC Frequency Every 30 Minutes FREQUENCY SCHEDULED SYHC Days SUM TW Th F 5 Sunday 3 Monday Start Time 7 05 PM Tuesday End Time 6 55 AM Wedne day Collections ALL Thursday Friday 46 4 21 2011 User Guide 4 0 Remosync 4 0 E START TIME ES EHD TIME E Lu SCHEDULED SYHC WHAT TO SYNC Email Contacts Calendar Tasks Figure 37 Security The screenshots below indicate the settings for Security PIN User should enter a PIN in the required format as prompted on the screen SECURITY PIH Enter 4 digit Alphanumeric PIH Confirm PIN te Ask PIH every time ask PIN once a day A O Don t ask PIH P Hext Figure 38 Delete Allows you to delete the selected account information This will remove all account information related to that account 47 4 21 2011 User Guide 4 0 Remosync 4 0 Set as Default Allows you to choose one account as the Default account from the list of already configured accounts If no account is chosen as the Default account then the first account that was configured will be set as the default account At the application launch the user is navigated directly to the Inbox of the default account rather than the Grid view Help The Help section provides you with brief usage instructions for RemoSync You must refer this User Manual for detailed instructions on the features and functions of Remo
27. 765987 NO remotest06 remotest06 atlantic wds vzwv com 3019575386 YES VX10000 08 DEC 08 12 47 AM Displavina 1 51 of 61 Members El PE KG Start GS e KL Inb EEN cit res win Y BRE yc pal amp acc fi Re Q Lee O2 3 44 PM Figure A 3 72 4 21 2011 User Guide 4 0 Remosync 4 0 Add Member Microsoft Internet Explorer gt e fx id e Ce ES 4 d A http 206 112 98 45 7001 remosync PreAddSyncMember u 5T411224MD1Rm2etzk11Y8ewZWW23P7Cg26YJ2K1f4qNqFMwPjFy 7981798805507885520 1062706075 6 700 e e Remoba Account Add Member Account Email User ID Phone First Name optional Last Name optional Carrier Verizon Wireless El Enable Attachments Download Yes C No e 0 8 e 22200000 Remoba Copyright 2007 Remoba Inc Privacy Policy Figure A 4 73 4 21 2011 User Guide 4 0 Remosync 4 0 To create multiple member accounts at once you may use the Import Members option as shown below Accounts View Microsoft Internet Explorer File Edit View Favorites Tools Help Back OQ A A Search Ls Favorites E Media 4 Eh E EN Address amp http 206 112 98 45 7001 remosync activesyncmemberlist u ST41ghrPOzFSrzT8WcbpehoWcXRDzOK5gW4i6sF29291nyXw Gret 7981798805507885520 1062706075 6 701 Y Go Links gt P Rem ba Members Account sandeep remoba Log
28. DIT ORGLI MESSAGE he BREYY Resource Editor Guide describes he Binary Runtime Environment for Wireless BREVV Resource Editor subsequently eferred to as the Resource Editor and its role n creating application resource files This document explains how to create the three ypes of resources String resources Image resources Dialog Read Text e creating application resource files Th resources Describes the types of files file formats and ontrols that the Resource Editor supports String resources Figure 13 The following options will be visible only if the incoming mail is a Meeting Invite Accept Use this option to accept a Meeting Request Tentative Use this option if your attendance is tentative or not sure Decline Use this option to decline the meeting invitation Reply All Reply to all recipients in the incoming mail Forward Forward mail to a destination email address Add to Contacts This option allows you to save email addresses from incoming mails directly to the application PIM This will save you the trouble of reentering mail ids that you may require later Email Header to view all details of the incoming mail like all email addresses in the To and Cc fields time sent etc 21 4 21 2011 User Guide 4 0 Remosync 4 0 en Thursday November 12 2009 1 30 A h1 2 30 AM GMT 08 00 Pacific Time US E we en en ene ene ene en Een JUNGE gt Porting work on the BMP devices Figure 14 Compose ma
29. EVENT DATE Wednesday RECURRENCE Daily Every X Days Weekly Monthly Yearly 4 21 2011 User Guide 4 0 Remosync 4 0 RECURRENCE E RECURREHCE ET EVERY X DAYS ATTRIBUTES VK Hone e Hone Daily baity Every X Days O Every x Days Weekly Select Day Monthly Custom LM NE NE 0 0 Yearly e WEEKLY DAYS teca m Sunday Monday Tuesday Wednesday Thursday Month s Friday Saturday 33 4 21 2011 User Guide 4 0 Remosync 4 0 ES DAY ATTRIBUTES e CUSTOM ATTRIBUTES Se RANGE OF RECURRENCE Ho End Date End after i Occurrences End by 2 28 2010 y A Le j 4 p Y GER Figure 23 34 4 21 2011 User Guide 4 0 Remosync 4 0 5 4 Tasks Selecting Tasks will take you to the Tasks function that contains a list of all the task titles You can press on the task menu item to view the details of a particular task Options to create a new task called New and Sort are available at the bottom the screen The tasks are indicated with different colors based on the current status of the task The color codes represent the following e Black indicates Tasks that have been synchronized with the server e Green indicates Tasks that have not been synchronized with the server but are currently saved on the Phone e Red indicates Tasks that are past their due date e Grey indicates Tasks that have been completed Choosing the More button brings up the following options
30. K 1F4qNqFMwPjFy 7981798805507885520 1062706075 6 7001 70 e Rem ba Members Account sandeep remoba Logout Go Links gt Manage Server Configurations Server Address owawdsvzw com SSL Required v Domain Name tier Exchange Server Version 2003 Attachment Server Address Save Cancel Remoba Copyright amp 2007 Remoba Inc Privacy Policy El Done Internet ifistarc 4 A Y gt Fin Jee Sc Ara Y Ge Op eja R Be Ma Ge H SSIG en Figure A 9 79 4 21 2011 User Guide 4 0 Remosync 4 0 Step 5 Push Account Now you are ready to push the account details to your member Phones Select the member s that you want to push the account information to Then click on the Push Account link This will immediately push the account details to the member mobile phone s A Success Message is displayed on top of the member accounts page on a successful send 3 Accounts View Microsoft Internet Explorer File Edit View Favorites Tools Help dn Back gt Y GY Qusearh Favorites media 4 Dr I Si Address http 206 112 98 45 7001 remosync activesyncmemberlist u ST41ghrPOZFSrzT8WcbpehoWcXxRDzOK5gW4i6sF292g1nyxwaGret 7981798805507885520 1062706075 6 701 Y e Go Links gt Remoba Members Account sandeep remoba Logout AB CODER GH dh LAN OF GASB EE WW T SE Al Search Reset showfar Select Group Sele
31. Remosync User Manual Version 4 0 S oct 2 2 De 5 4 30 5 6 5 7 5 8 3 9 5 10 5 11 Du 6 7 8 9 10 11 TABLE OF CONTENTS PRODUCT DESCRIPTION vvs 1 EE 2 HANDSET REOUIREMEN DS ranne 3 od Handset Memory Requirements aS 3 3 2 BREW and ARM versions suppotrted 3 23 9 Hand KONE saldado cines 3 APPEICATION SEPDU P335 t tbt RR n E u IE M Mb a dU IM S UNE 5 4 1 Setting up RemoSync on your mobile phone eessessssoeeessssssssseerrsssssssseerrsssssssseeeees 2 4 2 Account Push Pushing account settings to Phone 12 4 Device Security and Policy Senasa 14 250 SA mr 14 2152 Remote Dala WIP ler di es tt 15 ENN 16 Email called Inbox for POP IMAP accounts 19 Eee 26 Calendar NS 28 TIE 55 ENN at ca 41 CCOTDOLAte Di AAA A A A ob Dee 41 COS eege 42 Quick NESS SE 43 MN 44 ENE PE sauna tauna A ee 49 5 10 T SYNC A 49 5 10 2 Email Filter Settings 2222 ir D tet A AA AA 53 5 103 CONTACESCUINGS ooo As 53 5 10 4 OUT OIlICO PP 55 5 10 5 TIMO LONE onte iii 56 5 10 6 Past Reminder Display Time 57 5107 SYNC IAS NN 58 TUE SVG ON OT yu usu
32. Remosync 4 0 Step 2 Create User accounts The Administrator must first create User accounts by entering the required details for an account using the Add Member button as shown below The following are the required fields for creating a Member Email address Username Mobile Phone Number First Name ast Name Carrier Step 2 1 Add Member To add a new member click on the Add Member button as shown below and then enter all the required information for the member Once done click on Save Member Account button to save the member information as shown in the Figure A 3 below E Accounts View Microsoft Internet Explorer File Edit View Favorites Tools Help Bak gt Y fat Search Favorites Media Dr amp Address http 206 112 98 45 7001 f remosync activesyncmemberlist u S5T41ghrPQ2FSraT8WcbpehoWcxRDz0KSqw4i6sF292qinyXwGret 7981798805507885520 1062706075 6 701 Y e Go Rem ba Members Account sandeep remoba Logout B B5 B E E wu B d E XEM INI BOUE IR SS TUYA C US EFE AI Email Phone Search Reset Show an y Select Group Select y Add to Group Remove frorn Group Displaying 1 6 of 6 Members T FirstName LastName Email Phone Group Enable Attachment Download Deviceime Syne Time pppp aaa pp com 4084085454 G1 G2 G3 YES O 4084242424 YES nareshk remoba com 1234567890 NO Ajit Kumars ajtk remoba com 9886040675 NO unique_test yahoo com 6528
33. Sync HELP MEHU Sync Sync Schedule Filter Options Email Search Account Setup Email Contacts Figure 39 48 4 21 2011 User Guide 4 0 Remosync 4 0 5 10 Settings Settings menu options are different for MS Exchange and other email accounts o Exchange Account Settings o IMAP Account settings Exchange Account Settings On choosing Settings option from Exchange account will navigate you to the Settings Sub menu that contains the following 7 primary settings options that you can use to control the behavior of RemoSync on your Mobile Phone 1 Sync Settings ES a Whatto Sync icis b Alert Settings a Select Notifications b Sound amp Vibrate Settings Email Filter Settings i New Email li Meeting Reminder c Alert Display Time d Alert Filters i Email ii Domain c Full Sync Time Zone d Unsupported SSL e Attachment Server 2 Email Filter Settings Contact Settings a Conflict Resolution b Contact Name Format Out of Office Time Zone Past Reminder Display Time Sync Status 1 Sync Settings Contact Settings Out Of Office Past Reminder Display Time Sync Status SO mm Figure 40 The settings options for MS Exchange account are explained below 5 10 1 Sync Settings Sync settings consist of the following options 49 4 21 2011 User Guide 4 0 Remosync 4 0 Ka SHO SETTINGS 1 What to Sync 2 Alert Settings 3 Full Sync 4 Unsupported SSL 5 Attachment Server
34. Sync Email Contacts Calendar remotest5 test remoba com Sync schedule DP 7 00 AM 7 00 PM SS Server mailremosync co Sync Conflicts Keep Server Changes SSL YES Time Zone Pacific Time US amp Canada Advanced Figure 1 Configuring a Google account You can create an account associated with your Google server by entering the following information Email Address Enter your Email Address of the account Password Enter your password Use the Advanced options to set the following fields What to Sync Choose the collections Email Contacts Calendar and Tasks that you wish to synchronize by using the checkbox against the collection Sync Schedule User can edit the default schedule which is created by the app and also can configure another two schedules other than default Sync Conflicts Choose the appropriate resolution type from the available two options Keep Server changes or Keep Client changes Based on the user choice changes made on the client or changes from server will take precedence during all subsequent synchronizations Contact Name Format f you select Contacts to be synchronized then you will be asked to confirm the contact name format that must be used for your contacts Choose the one that your Phone supports from the following options o First Name Last Name o Last Name First Name o First Name Last Name o Last Name First Name Time Zone Select the appropriate time zone
35. Wipe feature This feature can be initiated on the Server either by an Enterprise Administrator or the User to erase all contents on the Phone All the data transmissions are SSL encrypted RemoSync also provides the access to the IMAP and POP account by directly connecting to the IMAP and POP servers User can access their personal emails on the phone MAIN MENU remotestSs test remoba com Contacts Corporate Sync Now Directory l Be Quick Manage Messages Accounts p S Settings dis o el i 1 4 21 2011 User Guide 4 0 Remosync 4 0 2 USING REMOSYNC Once RemoSync is installed and configured you will be asked to configure your account You can configure e MS Exchange account e Google account e POP account e IMAP account You can configure and save up to 3 accounts at any given time MS Exchange account After you configure an MS Exchange account you will be prompted to choose the folders that you wish to synchronize email contacts calendar tasks Every phone containing the RemoSync application that wants to synchronize information with the MS Exchange server must establish a partnership with the MS Exchange server After an initial device identification and handshake the device is allowed to synchronize with the server This partnership is active till the Administrator removes the device from the partnership or as decided by the Device Policy settings administered on the server Based on your choice
36. ader This will display the mail body with options to Reply and Delete at the bottom of the screen 19 4 21 2011 User Guide 4 0 Remosync 4 0 GOOGLE ALERT UHITED COMPOSE MAIL rom sksynciemicrosoft com Subject Google Alert United States Date Thu 12 Nov 2009 03 06 PM n a game with the Indianapolis Colts a few remotest remoba us ears ago Belichick gave license to the eteran leaders of his secondary At times of heir choosing Amir Khan has disclosed to Telegraph Sport hat his fighting future will be in the United States By Gareth Davies I weant to fight ere oogle News Alert for United States Body This is a very important visit both for the nited States and China and for President Release the screen shots with the Obama personally who has never been to RemoSync4 0 on 9700 device Amir Khan I vant to remain in the LInited Stat Priority Horrnal es to wvork wvvith Freddie Foach html ct qasc Subject RemoSync4 0 build setup Figure 12 Pressing the More button will bring up the following menu options Send Email Call Allows you to call or send an email to the highlighted Phone number or email address Reply all to send replies to all recipients of the mail Forward to forward a mail This will open up the Compose mail screen where you have to enter the recipient addresses in the To Cc and Bcc fields and the body content Pressing Send will send the mail via the MS Exchange Server6 which in tu
37. and use some key features of the application 1 Shortcut Keys All menu items are numbered from 0 to 9 You may press and hold the number key to quickly activate a particular menu item in the context of the menu instead of navigating to the menu item using the scroll and then clicking on that option to do the same 2 Quick Messages To quickly send replies to incoming mails store the most commonly used messages as Quick Messages and later add them quickly to the Subject and Body of your emails to avoid typing long messages 3 Synchronization schedules Scheduling automatic synchronizations during off peak hours or Night times would go a long way in reducing data usage 61 4 21 2011 User Guide 4 0 Remosync 4 0 7 FREQUENTLY ASKED QUESTIONS FAQ 1 Whatis RemoSync and why would want it If you are a corporate user and if you want to stay connected to all the latest Contact Calendar and Email information on your Microsoft Exchange Server then RemoSync is the product for you Using licensed Exchange ActiveSync technology from Microsoft RemoSync provides the mobile phone with a direct connection to the Microsoft Exchange Servers 2003 and 2007 2 How dol get RemoSync To get RemoSync you need to download RemoSync to your handset To find RemoSync e Open the BREW Catalog on your handset e Find RemoSync e Download it to your phone 3 What handsets offer RemoSync To see if your handset offers RemoSync visit the support
38. ar events Direct Push will enable the application to always be up to date with the server You may use the Direct Push feature if you want to have the latest information on Contacts Calendar Email and Tasks pushed to your phone instantaneously as they arrive on the server What does Scheduled Sync mean When should use it Scheduled sync provides you with an option of setting up your own schedule of when the device synchronization must be done automatically For e g if you want the synchronization to be done once a day at 8 o clock every night you could set this time in the scheduled sync settings and at the appointed hour the application will start and complete the synchronization with the MS Exchange Server You may use this feature if you are a light user and don t expect a lot of email or calendar events on your server and would like to be notified at set intervals about new items on your Server What is Corporate Directory What does Search Corporate Directory do Corporate Directory is a Global Address List maintained on the Corporate Server If you are a MS Exchange Server user all your Corporate contacts are organized under one common list called the Global address List The Search Corporate Directory feature allows you to search for contacts from the Corporate Directory List and then store that contact information on to your phone You must specify a minimum of 3 characters for your search to be initiated on the Corporate Di
39. cation to check for new information on the server and then synchronize with the MS Exchange ServerQ to retrieve that information saving precious airtime At the scheduled time the application will launch automatically and start the synchronization If no changes are detected RemoSync will sleep until the next schedule is due to be triggered On the BREW Catalog find and launch RemoSync The Main Menu screen of the application will display the new information against the Emails that were synchronized From here you can initiate a new Synchronization or access other options from the menu Using the Back CLR key anywhere in the application will navigate you back to the previous screen CLR key will sometimes interrupt a process Pressing the END key will end the application 2 4 21 2011 User Guide 4 0 Remosync 4 0 3 HANDSET REQUIREMENTS en Handset Memory Requirements Free shared memory also called application memory at least 2MB Heap memory at least 500 KB 9 2 BREW and ARM versions supported BREW version 3 1 2 3 1 4 3 1 5 ARM version 1 2 3 9 Handset keys used This manual makes references to function keys such as the Back and CLR key While mobile phone manufacturers have attempted to standardize on key definition and location there remains some variation between handsets RemoSync uses the following keys to perform the functions 3 3 1 Power End Key usually red This may be used to exit RemoSync although
40. ccount information to the user s phone after which RemoSync would automatically configure itself and all that the user has to do is enter the username and password for his her MS Exchange account To enable pushing the account information to RemoSync users an administrator must first create a database of users along with their account information and store them on the DNS Server This can be achieved either by entering each user s account information manually or this information can be imported from a CSV file The steps for creating the user accounts database are as follows a An Administrator requests Remoba for an Administrator account on the DNS server hosted at Remoba center b Remoba creates an Administrator Account and provides the login credentials Remoba recommends that the password be changed after the first login c Administrator logs into the account by going to https remo xpherix com RemoSync and entering the login credentials provided by Remoba and proceeds to create User accounts by entering the required user details manually or by importing them from a CSV file d Administrator then enters the Server Configuration details of the MS Exchange Server e MS Exchange Server Address e SSL Required Yes No e MS Exchange Server Domain Name e MS Exchange Server Version e g 2003 2007 e Attachment Server Address the attachment server address where the attachments will be processed e Administrator then selects the member name
41. ct y Add to Group Remove from Group Select All Delete Selected Edit Selected S Account W Attachments Download Restrict Attachments Download a oco Displaying 1 6 of 6 Members pppp aaa pp com 4084095454 G1G2 G3 YES F 4084242424 YES m nareshk remoba com 1234567890 NO Ajit Kumars ajitk remoba com 9886040675 NO IT unique_test yahoo com 6528765987 NO remotest06 remotest06 atlantic vds vzw com 3019575386 YES vX10000 08 DEC 08 12 47 AM Displavina 1 6 of 61 Members xl ES Internet start 4 D gt Bin Osu Sct veras quin GERE Qca Pool fac Bre BE H SSDG sem Figure A 10 80 4 21 2011 User Guide 4 0 Remosync 4 0 In case you have not selected any members before clicking on the Push Account link then you will be navigated to the Member details page where you must enter the member details to which you wish to push the account information and then click on Save and Send button Member Details Microsoft Internet Explorer File Edit View Favorites Tools Help dn Back gt Y a search Favorites Media 4 Sh E Y Address amp http 206 112 98 45 7001 remosync FormatAccountDetails 5204 9 520 amp u ST41l224MD1Rm2etzkI1 Y8ewzWV23P7Cqz6V JZK 1F4qNqFMwPjFy 7981798805507885520 1062 Remoba Members Account sandeep remoba Logout Send Member Details Email Address User name Mobile Phone Number Carr
42. cts will be displayed in alphabetical order spanned across pages Clicking on a contact name will display the details for that contact Pressing the More button will bring up the following options 41 4 21 2011 User Guide 4 0 Remosync 4 0 Call Pressing on this option while the focus is on one of the displayed Phone numbers will dial the number for that contact Send SMS Pressing on this option while the CONTACT DETAILS focus is on a displayed Phone number will ofice aS open Up the text input screen from where you mail remotest1 test remota com can send an SMS to the desired number Add to Phone Use this option to add the Searched contact information to your Phone s address book Next Page Navigates you to the next page of the searched contacts list e COMPOSE MAIL To remote t1 test remoba com Subject Priority Hormal Figure 31 5 7 Groups Allow you to pre configure and store email ids that you frequently use by grouping them under an Alias This is particularly helpful during sending a mail where you can quickly pick up and add one or more groups from the stored groups to the To Cc Bcc Required Optional or Resource fields before sending the mail or adding and event meeting To create a new group click on Add Group and then enter a name for the group Proceed to add contacts Maximum of 10 mail ids from the Phone s address book Once done the Groups page will display the list of available G
43. d in the middle of the arrow keys and identified with unique color and or symbol Asterisk Key This is used to toggle between cases in text entry mode on most handsets The three cases used in text entry modes are Lower case Title case Upper case Pound Key Used for spacing words in text entry mode More icon Displays additional menu options for user 3 3 10 Hide icon FA Hides the additional menu options in the current view 4 21 2011 User Guide 4 0 Remosync 4 0 4 APPLICATION SETUP 4 1 Setting up RemoSync on your mobile phone 1 Inthe BREW Catalog find and launch RemoSync At the Welcome screen press Ok to continue 2 RemoSync will automatically be installed on the Phone 3 Next you must choose the type of account that you wish to configure on your device from the available choices MS Exchange account Google account and Other Professional email accounts Configuring a Microsoft Exchange account You can create an account associated with your Microsoft Exchange server by entering the following information User ID Enter your Username as on your MS Exchange Server account Password Enter your password as on your MS Exchange Server account Domain Enter the domain for your MS Exchange Server Email Id Enter the email address of your MS Exchange account Clicking Nex will initiate the auto discovery feature with the server where the required account configura
44. e from which the mails have to be retrieved End date Specify the End date from which the mails have to be retrieved Search Text Specify the search text Search In Specify the Parent folders to search in Drafts Outbox Inbox or Custom folders 24 4 21 2011 User Guide 4 0 Remosync 4 0 Search in Sub folders Specify if the search must include subfolders by toggling between YES NO Reset This will clear the previously entered search parameters and allows you to enter new search parameters SEARCH MAIL RESULTS 7 1 1 remotest S remotestsatest remob Start Date 11 30 2009 DP is active End Date remotest 5remotests rtest remob DP is active Search Text remotest 5 remotestatest remob DP is active 0 remotest 5 remotestatest remob Search In Inbox DP is active 1 Search in SubFolder MA remotest 5 remotestatest remob RE DP is active 1 remotest 5 remotestatest remob Figure 19 The matching search results will be displayed with an option to navigate to the Next Previous pages Pressing the More button will bring up the following options Reply Use this option to reply to the sender of the mail from the Search Results page Reply All Use this option to reply to all recipients Forward Use this option to forward the mail to the desired recipients Home This will navigate you to the Main Menu of the application 25 4 21 2011 User Guide 4 0 Remosync 4 0 5 2 Contacts Selecting Contacts wil
45. e may not match that on the Server after which the server will reject the connection The device would then have to renegotiate a connection with the server using a temporary certificate 64 4 21 2011 User Guide 4 0 Remosync 4 0 10 8 TROUBLESHOOTING Whenever sync my calendar items don t see the correct time on the calendar events Resolution If you see that your appointments on your Phone are not at the time mentioned on your MS Exchange Server amp Calendar then you need to make sure that the time zone you specified is correct This occurs because all appointments on the RemoSync are stored based on the offset from GMT The number of contacts on my Exchange account is more than what my Phone can support What should do Resolution RemoSync places a limit on the number of contacts that can be synched to the Phone due to Address book limitations on the Phone If a user has more contacts on his MS Exchange Server account than what the phone supports then the user must create a secondary folder and move those additional contacts choose contacts which you don t want synchronized to that folder and keep only those contacts that you use regularly and would require to be synchronized in the primary folder I have mails in my email account on the MS Exchange Server but I don t see any mails in my Inbox on the Phone after synchronization Resolution You will have to check the Email filter option and change it appropriately If thi
46. eaders of the emails from your Inbox The Reply and Mark to Delete options are displayed as buttons at the bottom of the page Reply to Reply to an incoming mail Mark to Delete to mark the current mail for deletion Pressing the More button will bring up the following options menu Reply all to send replies to all recipients of the mail Forward to forward Compose to compose a new mail Mark as Unread to mark mail as Unread Email header to view the full details of the incoming mail like all email addresses time etc Search This feature is available only for Exchange accounts and for IMAP accounts This allows you to search for a particular mail by providing the search text and the start and end dates within which to search Folders Provides a view of the Server folders All emails within a folder can be viewed from here Main Menu Navigates you back to the main menu of your account Refresh Refresh the current view and display new email if any INBOX 7 14 INBOX 6 14 Thu 12 Nov 2009 HE Remoba Sidekick Sync Test Accoun a 1 Reply All Discussion on BMP devices Test Remo remotest1 remoba us sending mails with test accounts Fee glindsey test Mailbox glindsey test Demo on RemoSync4 0 Tue 10 Hov 2009 wA glindsey test qualcomm com glins Event Invitation Reply meetting fror FZ glindsey test rqualcomm com glint Event Invitation Reply meeting from Figure 11 To read the complete mail selects the he
47. ed handsets page for RemoSync at the www remoba com website for an up to date list 4 What additional features does RemoSync 4 0 provide Remosync provides new capabilities that allow you to configure your Google account Contacts Calendar and Email as well as your POP and IMAP accounts from the same client This provides you with a seamless client that allows you to access any mailbox from a single application without having to open up a different client 5 hat types of data can be synchronized by using RemoSync RemoSync enables you to synchronize your e mail messages calendar tasks and contacts lists in your Exchange Server 2003 2007 from a BREW Mobile Phone 6 How do know if am using Microsoft Exchange Server 2003 or 2007 There is no way to know this from your Phone and you would have to consult your IT Department for this 7 How dolenable mobile access on the Exchange Server To enable mobile access on the server requires Server configuration and this configuration varies between MS Exchange Server 2003 and 2007 Consult your IT Department for the same 8 How dol change the schedule of my automatic synchronizations To change the schedule of your automatic backups go to the Accounts page Click on the More option on the top right corner Then choose Sync Schedule This will display the current Schedule if any Choose the Edit option to editing the existing schedule 9 How dol start Synchronizing To start Synchronizing
48. ek and what month the event must recur For e g event recurs on First Sunday of January You will then be required to choose the days of the week that the event must recur before being navigated to the following options No End date Set up an event with no end date 37 4 21 2011 User Guide 4 0 Remosync 4 0 End after x occurrences Set up an event that ends after a fixed number of occurrences End by Set up an event that will end on a particular date HEW TASK ES HEW TASK 1 HEW TASK Subject Date Completed Hone Date Completed Hone Start Date Wed 30 Dec 09 sensitivity HORMAL Se Hormal Due Date Wed 30 Dec 09 Reminder Hone Date Completed Hone Hotes Sensitivity HORMAL Recurrence Hone Recurrence Hone Zei S NL l Figure 26 TASK LIST Subject task regenerate check Start Date Mon 28 Dec 09 1 Delete 2 Edit 3 Mark Complete Due Date Mon 28 Dex 09 4 5earch Date Completed Hone j 5 View Priority Hormal 6 Enable late View Sensitivity HORMAL T Refresh Figure 27 38 4 21 2011 User Guide 4 0 TASK LIST 1 Delete 2 Edit 3 Mark Complete 4 Search 5 View 6 Enable Date View T Refresh Remosync 4 0 F X e SEARCH SEARCHED TASKS y kuwa ju TASK LIST Active e Overdue e Completed Figure 28 39 4 21 2011 User Guide 4 0 Remosync 4 0 Fetch Notes option available for MS Exchan
49. ettings External Known 3 Contact Settings MM External an e Enable Disable T Sync Status 55 4 21 2011 User Guide 4 0 K3 m Ho Duration Q Today em Choose Duration 5 10 5 Remosync 4 0 DURATION re EHD DATE lt START DATE Wednesday Thursday ct INTERHAL REPLY wv re EXTERHAL REPLY will get back to you vill respond to your email shortly 371024 Figure 50 Time Zone This feature allows you to select your preferred time zone You can choose from the available time zone options and save it 56 4 21 2011 User Guide 4 0 Remosync 4 0 re SETTINGS SELECT TIME ZONE 1 Sync Settings Am GMT 12 00 nternational Date Line 3 2 Email Filter Settings GMT 11 00 Midway Island Samoa 3 Contact Settings GMT 10 00 Hawaii 4 Out Of Office GMT 09 00 Alaska 4 Time Zone O GMT 08 00 Pacific Time US amp Canada 6 Past Reminder Display Time GMT 08 00 Tijuana Baja California T Sync Status GMT 07 00 Mountain Time US Can Figure 51 Note You must ensure that you select the correct time zone setting to ensure that your calendar alerts reminders etc work properly This is especially true when you travel across time zones 5 10 6 Past Reminder Display Time This option allows you configure the past reminder duration settings Whenever reminders are popped up for an upcoming event or new mail some user action is expected user mus
50. f 28 4 21 2011 User Guide 4 0 Remosync 4 0 E 24 Jan 30 Jan Hov 11 GE A v W SEARCH Figure 22 The New menu item at the end of the Day view screen allows you to add a new calendar event meeting from your phone If no events are available for the day then the Add Event menu item is displayed on top of the list Clicking on the Add Event menu item will present you with a screen where all the details for the event meeting have to be entered The following details would be required to add a new event Subject Enter a subject for the meeting Date By default the current day is displayed You may change it by clicking on the date which brings up the date control and then choosing the required date by using the Up Down keys Use the Right Left keys to navigate to month day and year Start Time Select the Start time for the event meeting Use the Up down arrow keys to choose the required time on the time control Touch an item or use the Right Left keys to navigate between hours and minutes Duration Select the duration for the event meeting Use the Up down arrow keys to choose the required duration Touch an item or use the Right Left keys to navigate between hours and minutes 29 4 21 2011 User Guide 4 0 Remosync 4 0 Reminder Allows you to set a reminder ahead of the event occurrence Enter the required duration value and then choose the required units as Minutes Hours Days or Weeks Location Enter the location
51. from the MS Exchange Outlook PIM You may then choose from the listed contacts to add to the To Cc or the Bcc fields Pressing the Back button from this screen will take you back to the previous screen Drafts This feature is available only to POP IMAP accounts The Draft folder can be used to temporarily save the drafted mails that can be sent later The current view displays the Draft folder items and the More button brings up the following options Delete Deletes the current mail from the Drafts folder Delete All Deletes all mails from the Drafts folder Choose a mail to open the mail in the edit mode Pressing the More button will bring up the following options Show Cc Displays the Cc field that was not displayed in the original view Allows you to add recipient addresses to the Cc field Show Bcc Displays the Bcc field that was not displayed in the original view Allows you to add recipient addresses to the Cc field Contacts Clicking on Contacts will bring up the contacts list from the Phone s address book You may then choose from the listed contacts to add to the To Cc or the Bcc fields Groups You can use the group option to send mail to all email addresses listed under a group Clicking on Groups will display a list of available groups from which you can select and add If no predefined groups are present then Empty will be displayed Delete Deletes the current mail from the Drafts folder DRAFTS 1 re
52. ge 2007 server only A Task can have some notes associated with it During the initial view of the Task list user does not see the Notes portion of the Task The user can use the Fetch Notes option to fetch from the server and view the Notes for a particular Task Figure 29 40 4 21 2011 User Guide 4 0 Remosync 4 0 5 5 Sync Now Selecting Manual Sync will navigate you to the Collections screen where you can select the Folder collections that you wish to synchronize The More button can be used to toggle between check Uncheck the collection to synchronize Pressing Sync will start the user initiated Synchronization process and synchronize the information for the selected Collection A message about the number of items synchronized is displayed at the end of a successful synchronization MAIN MENU MAW MEHU remotezstSceitest remoba com rematest5ritest remoba cam E Corporate Email PD Fetchina Folder list SS settings p N eg Turn Sy settings I o vi Help Figure 30 5 6 Corporate Directory The Search Corporate Directory option allows you to search for Contact entries from the Global Address List on your MS Exchange Server Clicking on this option will bring up a text entry screen where you can enter the contact first name or last name that you wish to search You must enter a minimum of 3 characters for a successful search to be initiated The matched conta
53. hat is Time Zone setting Time Zone identifies the time zone that you operate from This setting is extremely important to ensure that the Reminder and Alert settings as also your Calendar views work as desired This is especially true if you re traveling across time zones What is Out of Office and how do use it Out of Office setting allows you to send automatic responses to sender emails with a custom message to indicate that you are away from office for a specific duration You must specify the date and time between which the Out of Office messages must be sent as replies to incoming mails You can customize two types of response messages for 1 Internal i e senders from within the organization and 2 External Known are the senders who are not a part of your organization but are known to you i e contacts that are part of your address book 3 External Unknown are the senders who are not known to you For e g new contacts You can disable this setting using the Disable option under Out of Office setting What is Past Reminder Display Duration and how do use it This option allows you configure for how long the past reminders must be displayed Whenever reminders are popped up for an upcoming event or new mail some user action is expected user must dismiss it to ensure that the reminder has been noticed But if there is no user feedback then the reminders will continue to be displayed till the time specified by the Past Rem
54. he application will store that information on the Phone and use that to synchronize with the MS Exchange Server KA vere K MESSAGE eceived new exchange account settings 4n exchange account is already configured by ser This will delete the old account and onfigures the new account Proceed to onfigure with new account Received new account settings Proceed to onfigure Corporate Email Figure 5 Note For a detailed description on how to request for an Administrator account and then use the Account Push service for Administrators please read APPENDIX A of this document 12 4 21 2011 User Guide 4 0 Remosync 4 0 13 4 21 2011 User Guide 4 0 Remosync 4 0 4 3 Device Security and Policy Settings 4 3 1 PIN settings Once your account has been set up you are ready to synchronize your Phone information with the MS Exchange Server To ensure that there is no unauthorized access to sensitive Contact Calendar Tasks and Email information or unauthorized use of your Phone it is recommended that you set up a PIN access on your Phone To do this click on Manage Accounts option on the Main Menu of the application which will navigate you to the Accounts page Click on options and select Security which will open up the PIN settings screen Enter a PIN alphanumeric recommended of your choice and click on Save after which you will be prompted for confirmation of the PIN Enter the PIN again and if both entries match
55. ier Verizon Wireless First Name Last Name Enable Attachments Download yes C No indicates Required fields Save And Send Cancel Hote Please ensure that the following information is correct The Account Push and the subsequent automatic Account Configuration on the User s Mobile Phone may not work as expected if incorrect information is entered Remoba Copyright 2007 Remoba Inc Privacy Policy Po A Mp Internet start 4 A Y gt Fin Jee Sc ra La Ge Op em m Qu qu Sc Bee 2 om Figure A 11 81 4 21 2011 User Guide 4 0 Remosync 4 0 Step 6 Attachments Administrator can control the attachment feature on member phones by enabling or disabling the Attachments feature Step 6 1 Allow attachments download As shown in the figure below you must choose the member s from the list on whose phones the attachment feature for RemoSync must be enabled Then click on the Allow Attachments Download link This will enable the Attachments feature on select member phones E Accounts View Microsoft Internet Explorer File Edit View Favorites Tools Help Bak gt Y A Qusearh Favorites Meda 4 Dr I Address E http 206 112 98 45 7001 fremosync activesyncmemberlist u 5T41ghrPQZFSrzT8wWcbpehowWcxRDz0K5gW4i6sF292q1nyXwGret 7981798805507885520 1062706075 6 701 Y Rem ba Members Account sandeep remoba Logout Go Links gt AK
56. il Clicking on this option will bring up the compose mail screen that allows you to compose a new mail and add recipient addresses to it before sending it Pressing the More button will bring up the following options as shown in Figure 15 below COMPOSE MAIL remotest1 remoba us Subject RemoSync4 0 build setup Body Release the screen shots with the RemoSync4 0 on 9700 device Priority Horrnal Figure 15 Show Cc Displays the Cc field that was not displayed in the original view Allows you to add recipient addresses to the Cc field Show Bcc Displays the Bcc field that was not displayed in the original view Allows you to add recipient addresses to the Cc field Contacts Clicking on Contacts will bring up the contacts list from the Phone s address book You may then choose from the listed contacts to add to the To Cc or the Bcc fields Groups You can use the group option to send mail to all email addresses listed under a group Clicking on Groups will display a list of available groups from which you can select and add If no predefined groups are present then Empty will be displayed 22 4 21 2011 User Guide 4 0 Remosync 4 0 Company Address book Clicking on Company Address book will bring up the contacts list from the MS Exchange Global Address List You may then choose from the listed contacts to add to the To Cc or the Bcc fields Search OWA Contacts Clicking on Outlook Contacts will bring up the contacts list
57. ime Zone Indian Standard Time SMTP Default Remosync 4 0 ADVANCED ACCOUNT SETUP What to Sync Email Contacts Calendar Sync schedule DP 7 00 AM 7 00 PM SS Sync Conflicts Keep Server Changes verautt Outgoing server ADVANCED ACCOUNT SETUP SMTP Other Outgoing server Outgoing SSL HO Outgoing Port SMTP Auth HO Configuring a POP IMAP account You will be prompted for the following account information Figure 2 e Email address Enter the email address of the POP IMAP account that you wish to configure e Username Enter the user name of your POP IMAP account e Password Enter the password for your POP IMAP account Clicking Nex will initiate the auto discovery feature with the server where the required account configuration information is retrieved If auto discovery fails then the user is prompted for the following details that are available with your service provider e Incoming server name Enter the name of the incoming server e Incoming Server Port Enter the Port number e Incoming server requires SSL Yes No e Outgoing server name Enter the name of the outgoing server e Outgoing server Port Enter the name of the outgoing server e Outgoing server requires SSL Yes No 4 21 2011 User Guide 4 0 Remosync 4 0 On entering the details the application attempts a login with the server and if the account credentials are correct then you will be navigated to the PIN entry page where
58. inder Duration For e g A Reminder that is set for 9 00 a m for a 9 30 meeting will fire up at 9 00 a m and will stay there until you dismiss it All subsequent reminders also will pop up at the appointed times and dismissing each one is cumbersome Using the past reminder duration you can ensure that all the reminders are automatically dismissed after a period of time What is Display Theme and how is it useful to me This option allows you choose the display theme for the RemoSync application on your Phone You may choose from the available themes and notice that the color schemes will change throughout the application RemoSync supports 2 themes that you may choose from What is Sync Status The Sync Status option allows you to view the status of your last synchronization that was performed from the Phone The information includes the Status of the Last synchronization time and date information of last synchronization for each collection item Email Contact and Calendar What is Task A task is a personal or work related errand that you would want to track through completion For example you would want to send weekly updates to your Manager on Fridays You can then mark this as a task and then track it through its completion What is Unsupported SSL and why do need it Some exchange servers allow only secure connections When accessing the MS Exchange server over SSL the SSL certificate also called Root certificate on the devic
59. it is not the recommended method Shutting the cover on a clamshell style mobile phone has the same effect 3 3 2 Numbers 0 9 These are generally used to enter numbers and letters though in some cases they are defined as function keys The number 1 key is also used to enter frequently used special characters e g etc The number keys also act as short cut keys on some screens that will be displayed on the relevant screen 3 3 3 Up Down Left Right Keys Arrow keys These keys are used to move the cursor or to scroll through options menu items These keys are usually clearly marked with arrowheads on the handset 3 3 4 Clear Key CLR CLR key is usually a hard key a labeled key on the phone pad Used for deletion in text entry mode CLR key may also be used to cancel action initiated by the user during RemoSync is working animation CLR Key on each of the submenu items like Calendar or Email will navigate back to RemoSync Main menu 3 4 21 2011 User Guide 4 0 3 3 5 3 3 6 3 3 7 3 3 8 3 3 9 Back Key Back key is usually a soft key definition on screen This is used to navigate to the previous screen On touch screen handsets this is available on the top left corner of the screen Select OK Key RemoSync 4 0 This is useful on touch screen phones This may be a hard key a labeled key on the phone pad or a soft key definition on screen A hard key is usually locate
60. ive from the MS Exchange Server amp The RemoSync application would then proceed to Wipe Off all the Contacts Calendar Tasks and Email information stored on the Phone Once the device information has been successfully wiped off the application will send an acknowledgement to the MS Exchange Server after which the device will simply terminate the connection with the server The subsequent synchronizations from a device that has been wiped of all information will continue to fail The MS Exchange Server will update the device administration settings with a successful data wipe for the particular device 15 4 21 2011 User Guide 4 0 Remosync 4 0 5 HOME PAGE Grid view of MS Exchange account consists of the following options MAIN MENU remotestl remoba us 1 Email 2 Contacts os e 3 Calendar DQ m 31 Tu TASK Email Contacts Calendar 5 Sync Now 6 Corporate Directory or the Global Address List A 7 Groups 8 Quick Messages Corporate Tasks Sync Now Directory 9 Manage Accounts 10 Settings gt 11 Sync Turn On Off EA 12 Help Quick Manage Messages Accounts lt T T Settings yr Help Figure 7 Grid view of Google ActiveSync account The Home Page for the Google ActiveSync account provides MAIH MEHU you with the options io access testiphonebookmgmail com 1 Email A a 2 Contacts Da m ET 3 Calendar Email Contacts Calendar 4 Sync Now 5 Corporate Directory or the
61. ization You may choose between a frequency of 15 minutes to 2 hours at a 15 minute interval as well as Daily or Weekly You will then be navigated to the Start time to choose the start time End time to choose the end time say between 8 a m and 8 p m on the scheduled days Then you will be navigated to select the Day of week and the schedule will be set to the selected day of the week at the specified time The application will automatically check for updates at the defined day and time and synchronize them to the phone The navigation for setting up Direct Push is shown in the application screenshots Figure 35 below SYHC SCHEDULE e SYHC SCHEDULE Zu UL n DIRECT PUSH AAA Default Schedule Direct Push 7 00 AR efault Schedule Direct Pus Direct Push Days Su MTV ThF ic Sync 7 05 PM 6 55 AM Every 30 Min Add Schedule Scheduled Synt Start Time 7 00 AM Account End Time 7 00 PM Collections ALL START TIME EL EHD TIME Sunday Monday Tuesday Wednesday Thursday Friday Figure 35 45 4 21 2011 User Guide 4 0 Remosync 4 0 Choosing Custom on the Sync Days page will allow you to enable synchronization on select days by providing you with an option to select the days from a list as shown below in Figure 36 The remaining setting options are as shown in the screenshots above DIRECT PUSH iw WHAT TO SYHC All Email Contacts Calendar Tasks Figure 36 The screenshots below in Figure
62. l navigate you to the Contacts function You will be first navigated to the Contact list screen with an option to enter a search string to search for specific contacts from the list Options to add new contact information using the New option and View a contact details in full are displayed at the bottom of the screen Choosing the More button provides you with the following options The Contacts are indicated with different colors based on the account numbers The color codes represent the following e Green First account contacts e Light Orange Second account contacts e aai Acua Third account contacts e Light Blue Native Address Book contacts Edit Allows you to edit contact information and save it Delete Allows you to delete contact information Add to Phone This option adds the selected contact to the native address book Search OWA Contacts This option is available for MS Exchange 2007 server only This option allows you to search for contacts from your MS Exchange account Clicking on this option will bring up a text entry screen where you can enter the contact first name or last name that you wish to search You must enter a minimum of 3 characters for a successful search to be initiated Refresh This will refresh the current Contacts view on your phone and downloads new contacts if any CONTACTS CONTACTS Figure 20 From the searched contacts you may Call Pressing on this option while the focus is on o
63. motests test remoba com RE DP is active 1 Figure 16 Outbox Stores the mails which failed during the Send operation You can also edit the mails present in the Outbox The initial views display a list of items in the Outbox and pressing the More button will bring up the following options Delete Deletes a particular mail from the Outbox Delete All Deletes all mails from the Outbox Choose a mail from the list to open it in the edit mode Pressing the More button will bring up the following options Resend Use this option to retry sending the mail Edit Allows you to edit the mail in the Outbox before being sent 23 4 21 2011 User Guide 4 0 Remosync 4 0 Delete Deletes the current mail from the Outbox OUTBOX 1 a remotests test remoba com RE DP is active 1 Figure 17 Deleted Messages Contains the message deleted from the phone During the next Synchronization mails present here will be moved to the Deleted items folder on the server from the phone E DELETED MESSAGES 2 1 1 remotestAremotest4otest remoba Canceled vi H H Y WHH Y remotest S remotestsS atest remoba DP is active 1 Figure 18 Search This feature is available as a grid item only for IMAP accounts This enables you to search for particular mails in the INBOX or in any one particular folder or through all folders You may enter your search criteria in the following manner Start Date Specify the Start dat
64. mpt you for a PIN if required PIN Enter a 4 digit PIN that will be used to gain access to the application during subsequent uses This will prevent unauthorized use of the application 5 4 21 2011 User Guide 4 0 Remosync 4 0 With your account established and your PIN selected the configuration process is complete Congratulations You ve now created a RemoSync account and ready to synchronize with your MS Exchange IMAP or POP account Press Sync to begin your first Synchronization Once the Synchronization is completed successfully you will be navigated to the Main Menu Note Ensure that you provide the correct credentials when setting up your account If you still continue to face problems with setting up your account or if you do not have the required server information consult your IT department for the same The following screenshots in Figure 1 from the application will guide you through the account set up process The screenshots below indicate the provider s list selection and configuring the exchange account All the details like User name Password Domain Email address Server Address and SSL info in a single screen PROVIDER SELECTION CONFIGURE EXCHANGE Microsoft Exchange ActiveSync Email User Hame Other Professional Email Accounts Password Domain test remoba com Email Address 6 4 21 2011 User Guide 4 0 Remosync 4 0 CONFIGURE EXCHANGE ADVANCED ACCOUNT SETUP Email Address What to
65. n be navigated to the External Known Choose this to reply with your customized response to senders who are from outside your organization but are listed on your Contacts list for e g business acquaintances External All Choose this option will auto reply to all senders who are Internal and also External senders No Duration Choose this option to set Out of Office with no end time Today Choose this option to enable Out of office only for the current day 12 01 am to 11 59 p m Select Duration Choose this option to select the duration for which Out of Office must be enabled Start Date Choose the date from which Out of office must be enabled Start time Choose the start time from which Out of office settings must be active End Date Choose the end date End time Choose the end time after which Out of office settings must be disabled Internal Edit your response that must be sent for mails from senders who are within the organization External Edit your response that must be sent for mails from External Users Disable Choosing this option will disable the out of office settings Save your settings to update the same on the server The Out of Office settings are shown below re SETTINGS 1 Syne Settings 2 Email Filter Settings 3 Contact Settings 4 Out Of Office 5 Time Zone 6 Past Reminder Display Time T Syne Status Fe SETTINGS e OUT OF OFFICE TYPES 1 Sync Settings Inside Organization 2 Email Filter S
66. ne of the displayed Phone numbers will dial the number for that contact Send SMS Pressing on this option while the focus is on a displayed Phone number will open up the text input screen from where you can send an SMS to the desired number Next Page Navigates you to the next page of the searched contacts list 26 4 21 2011 User Guide 4 0 Remosync 4 0 E SEARCH CONTACT ET RESULTS Dc biswajit P Enter min 3 Characters iswajit Paul sidekick CONTACT DETAILS x 1 Call 2 Send SMS 3 More Details More Details Figure 21 27 4 21 2011 User Guide 4 0 Remosync 4 0 5 3 Calendar Selecting Calendar will take you to the Calendar function You will be first navigated to the Current Day view with all the Titles and the event times of the Calendar events for the day displayed You can use the left and right navigation keys to switch to the Next Previous day view The New and Select Date options are displayed at the bottom of the screen to allow you to create a new calendar event or to jump to a specific day of the calendar Pressing the More button will bring up the following options The Events are indicated with different colors based on the current status of the Event The color codes represent the following e Black indicates Events that have been synchronized with the server e Green indicates Events that have not been synchronized with the server but are currently saved on the
67. ng a new partnership resolves some problems I receive an Error 1295 error message whenever I try to synchronize my mobile phone with MS Exchange Server Resolution You will see this error if the Microsoft Exchange Server you are connecting to requires SSL Turn on the SSL settings to resolve this receive an Error_400 Bad Request error message whenever try to synchronize my mobile phone with MS Exchange Server Resolution You will see this error if the Microsoft Exchange Server you are connecting to is unable to resolve the Server Type or the Server address that you have provided in the Account settings Verify your account details and enter the correct details by contacting your IT department receive a Login Fail error message whenever try to synchronize my mobile phone with Microsoft Exchange Server Resolution You will see this error if the account credentials username and password that you are using is wrong Verify your account details and enter the correct details by contacting your IT department 65 4 21 2011 User Guide 4 0 Remosync 4 0 66 4 21 2011 User Guide 4 0 Remosync 4 0 9 DEVELOPER WEBSITE You can access more information about the Product its architecture and other associated information by opening your browser and accessing the link http www remoba com RemoSync html You may also from a browser visit http www remoba com and then navigate to the Products drop down menu and
68. no end date End after x occurrences Set up an event that ends after a fixed number of occurrences End by Set up an event that will end on a particular date Weekly Choose this option to create an event that occurs once every nth week You will then be required to choose the days of the week that the event must recur before being navigated to the following options No End date Set up an event with no end date End after x occurrences Set up an event that ends after a fixed number of occurrences End by Set up an event that will end on a particular date Monthly Choose this option to create an event that occurs once every month on a specific date You must choose from Select Day Choose on what day of what month the event must recur For e g event recurs on Day 2 of every 4 month Custom Choose what day of the week and what month the event must recur For e g event recurs on First Sunday of every 3 month You will then be required to choose from the following options No End date Set up an event with no end date End after x occurrences Set up an event that ends after a fixed number of occurrences End by Set up an event that will end on a particular date Yearly Choose this option to create an event that occurs once on Nth month of a year on a specific date You must choose from Select date Choose on what day of what month the event must recur For e g event recurs on Day 1 of January Custom Choose what day of the we
69. nt You may use Add button option to create an account It fetches the providers list from the server and displays to user User can choose the provider based on the account he wants to create ACCOUNTS 2 v ii PROVIDER SELECTIOH COHFIGURE EXCHAHGE Microsoft Exchange ActiveSync Email User Hame remotestg 2 remtst aol com Google Email Contacts and Calendar Other Professional Email Accounts Password i I P Email Address Email Address User Hame remotestS test remoba com CONFIGURE EXCHANGE CONFIGURE OTHER EMAIL Server Password mail remosync com SSL YES f Email Address Advanced d e I Y P d Figure 34 Choosing the More button will provide you the following options 1 Sync Schedule 2 Security 3 Delete 4 Setas Default 5 Help The options are explained below Sync Schedule Allows you to select from the following Synchronization options 44 4 21 2011 User Guide 4 0 Remosync 4 0 Direct Push This will enable Direct Push for the selected collections By enabling direct push you will be able to receive real time notifications of new Contact Calendar or Email data on your phone as soon as they arrive on the MS ExchangeQ server Choosing Direct Push will navigate you to the Schedule page that contains a list of your existing schedules along with an option Add Schedule to add a new schedule Scheduled sync You can set up the application for a scheduled synchron
70. nt email addresses of the Optional attendees list Pressing the More button will bring up the following options Recent Contacts Brings up the list of recently used contacts to choose from Contacts Clicking on Contacts will bring up the contacts list from the Phone s address book You may then choose from the listed contacts to add to the Required attendees list Groups You can use the group option to send mail to all email addresses listed under a group Clicking on Groups will display a list of available groups from which you can select and add If no predefined groups are present then Empty will be displayed Company address book Clicking on Company address book will bring up the contacts list from the MS Exchange Global Address List You may then choose from the listed contacts to add to the Required attendees list OWA Contacts Clicking on Outlook Contacts will bring up the contacts list from the MS Exchange Outlook PIM You may then choose from the listed contacts to add to the Required field Resource Clicking on this option will bring up a screen where you can enter the recipient email addresses of the Resource list Pressing the More button will bring up the following options Recent Contacts Brings up the list of recently used contacts to choose from Contacts Clicking on Contacts will bring up the contacts list from the Phone s address book You may then choose from the listed con
71. nt settings to Phone Remoba provides Corporates with a facility to manage user account provisioning on the device using an Account Push feature Account Push is a hosted service available for Corporates that would like their Administrators to remotely push the user s MS Exchange Server account information directly to the user s Mobile Phone from a Server hosted at Remoba Production center To use this feature the Administrator must 1 From a desktop open a browser go to https remo xpherix com RemoSync 2 Log in with your administrator credentials Remoba will create an Administrator account for you and provide the login credentials on request 3 Administrator then selects the member names to whose phones the account information must be pushed Administrator clicks on Account Push link to push the account details to the User s phone As soon as the Administrator pushes the account details using the Account Push link to the User s phone this information will be delivered via a BREW message to the Users Phone On receiving the message the User is prompted with a pop up message Received new account settings Proceed to configure RemoSync On clicking Yes the application automatically configures itself with the received server details from the incoming SMS All that the user now has to do now is to enter his her MS Exchange Server Username and Password while all the server information is automatically configured T
72. out AB s E E FG ADs IS IB MI bN OP oO ERES TU X a a a Li Email Phone Show fan y Select Group Select y Add to Group Remove from Group Pc fe cod piece Tue Add Manage Groups NG o Select All Delete SERAAP T Edit Selected Push Account Allow Attachments Download Restrict Attachments Download Displaying 1 6 of 6 Members T FirstName LastName Email Phone Group Enable Attachment Download Device Info SyeTme pppp aaa pp com 4084095454 616263 YES IT 4084242424 YES F nareshk remoba com 1234567890 NO Ajit Kumars ajtk remoba com 9886040675 NO a unique_test yahoo com 6528765987 NO remotest06 remotest06 atlantic vvds vzw com 3019575386 YES vX10000 08 DEC 08 12 47 AM Displavina 1 61 of 61 Members zi PET m start 4 SD Y gt Fire euo Cc varas orn rene Caca Pal ace re Sie BABB 344m Figure A 5 Clicking on Import Members will navigate you to the Import Members page which allows you to select the CSV file from which you want to import the member details as shown in Figure below Step 2 2 Import Members To begin importing members click on Import Member button This will navigate you to the Import members page Browse and locate the CSV file that contains the member account information Click on Import Now to start the import process Ona successful import all member accounts can be viewed on the Member Account page Note
73. ptions No End date Set up an event with no end date 30 4 21 2011 User Guide 4 0 Remosync 4 0 End after x occurrences Set up an event that ends after a fixed number of occurrences End by Set up an event that will end on a particular date Weekly Choose this option to create an event that occurs once every nth week You will then be required to choose the days of the week that the event must recur before being navigated to the following options No End date Set up an event with no end date End after x occurrences Set up an event that ends after a fixed number of occurrences End by Set up an event that will end on a particular date Monthly Choose this option to create an event that occurs once every month on a specific date You must choose from Select Day Choose on what day of what month the event must recur For e g event recurs on Day 2 of every 4 month Custom Choose what day of the week and what month the event must recur For e g event recurs on First Sunday of every 3 month You will then be required to choose from the following options No End date Set up an event with no end date End after x occurrences Set up an event that ends after a fixed number of occurrences End by Set up an event that will end on a particular date Yearly Choose this option to create an event that occurs once on nth month of a year on a specific date You must choose from Select date Choose on what day of what month the event
74. rectory List What is conflict resolution and how do I use it Conflict resolution is a feature that allows you to choose which data must take precedence Since synchronization will update data on the Phone and the Server sometimes it is possible that the same information Contacts or Calendar has been updated on both the Phone and the Server You must specify what data you want kept by choosing the conflict resolution options Keep Server changes or Keep Client changes Choosing the former will ensure that changes on server will be kept these will be downloaded to the Phone Choosing Keep Client changes will ensure that changes on the Client will be kept and changes from client will be written to the server What is Full Sync and when do I use it Full sync is a full synchronization process wherein all the contact calendar and email information is erased from the Phone first and then the contacts calendar and email information from your MS Exchange Server is downloaded to your Phone Generally the synchronization process only brings in the updates and keeps the server and the phone current But sometimes you may face some problems during synchronization which may be due to faulty network or bad responses from your MS Exchange Server In such cases you may not be able to proceed with the regular synchronizations in which case you have to initialize the Full Sync How many emails from my MS Exchange Server will be fetched
75. required changes When finished click on the Save Member Account button to save the changes or click on Cancel button to discard your changes i Accounts View Microsoft Internet Explorer File Edit View Favorites Tools Help Bak gt Y At Qusearh Favorites media 4 Dr I Si Address amp http 206 112 98 45 7001 remosync activesyncmemberlist u ST41ghrPOZFSrzT8WcbpehoWcXRDzOK5qW4i6sF292g1nyXwaGret 7981798805507885520 1062706075 6 701 Y Rem ba Members Account sandeep remoba Logout Go Links gt A a E ES SI ER ES si sper A A VE CE E TO I ga sab Email Phone Search Reset Show fan v Select Group Select Add to Group Remove from Group Select All Delete Soler Edit mum rush Account Allow Attachments Download Restrict Attachments Download en Tee oe Displaying 1 6 of 6 Members I FirstName LastName Email Phone Group Enable Attachment Download Devicelnfo SyncTime pppp aaa pp com 4084095454 G1 G2 G3 YES O 4084242424 YES F nareshk remoba com 1234567890 NO Ajit Kumars ajtk remoba com 9886040675 NO unique_test yahoo com 6528765987 NO remotest06 remotest06 atlantic vvds vzw Com 3019575386 YES x10000 08 DEC 08 12 47 AM Displaying 1 51 of 61 Members El ES o n Internet Start 10 gt E ine eug cct ras win S9 ene Ci Deal ace Re Que d SBAS sem Figure A 14 84 4 21 2011
76. rn will attach the body of the original mail before sending it to the destination List attachments On User selection the application fetches the Attachments for that mail The user can first view a list of all attachments that are present in the mail Selecting LSK will bring up the following options Zoom in This option allows the user to zoom into the attachment page currently being displayed Supports up to 5x zooming capability Zoom Out This option allow the user to zoom out of the attachment page currently being displayed Supports up to 5x zoom out capability Next page This option allows the user to fetch the next page of the attachment Previous page This allows the user to view the previous page of the attachment Go To Page This option allows user to jump to a specific page of the attachment where the attachment spans several pages This is particularly helpful if the user wishes to view only particular sections of the attachment Read Text This option allows the user to read the text content of the attachment page wherein the image and other graphic content on the page is removed while leaving the text content alone 20 4 21 2011 User Guide 4 0 Remosync 4 0 ATTACHMENTS E BREWRESOURCEEDITORGUI CCITT 1 TIF 25 KB BREVV 2 0 Resource Editor Guide face bmp 14 KB msg question PHG 3 KB nature d1 gif 5 KB access log 11 KB BREWResourceEdrtorGuide pdf 845 coveboy1 pdf 819 KB BREV RESOURCEE
77. roups Selecting a group and Pressing the More button will bring up the following options Add Member Allows you to add a contact to the Group Remove Member Allows you to remove a contact from the Group 42 4 21 2011 User Guide 4 0 Remosync 4 0 Se GROUPS Friends re FRIEHDS 3 client check agai 123cryahonabc comy re CONTACTS rm client check agai 123cyahooabc con Business biswajit Pauliremotestititest remoba c m biswajit Paul remotest1irtest remot Tharaka tharakar remoba com m Tharaka tharakar remoba com Figure 32 5 8 Quick Messages Quick Messages Up to 50 custom messages can be configured for Quick and Easy Replies This will help you to quickly add messages from a predefined list without having to type in the message Pressing the More button will bring up the following options Edit Allows you to edit a quick message from the available templates Delete Allows you to delete a quick message from the available templates e QUICK MESSAGES y b How are you I will get back to you I will respond to your email shortiy I will be on leave from Have a good weekend Happy Birthday When should call you Figure 33 43 4 21 2011 User Guide 4 0 Remosync 4 0 5 9 Manage Accounts Manage Accounts will show all the account details with Add Edit buttons and delete option for the accounts User can create edit and delete the accounts Add Accou
78. rs 3 Alert Display Time a Email b Domain 4 Attachment Server 5 Email Alert Fitters 58 4 21 2011 User Guide 4 0 Remosync 4 0 Figure 54 The Menu and submenu items under settings are organized in the following manner New Mail Alert Allows you to set up alerts on new mail arrival You may choose to alerted by Vibrate Allows you to turn on the Phone s vibrate alert for the selected event Audible Alert Allows you to turn on the Phone s ringer alert for the selected event On phones that may not support a ringer tone a beep will be used instead Alert Display ON OFF Allows you to toggle the Alert Display Alert Display time This option allows you configure the alert display time settings Whenever an alert is popped up on a new mail e g when Direct Push is ON some form of user action is expected user must dismiss the alert to ensure that the alert has been noticed But if there is no user feedback then the alerts will continue till the time specified by the Alert Display Time For e g An alert is displayed on a new mail arrival and the Alert Display time is set to 15 minutes which means that this alert will be alive for 15 minutes of the initial notification after which it will automatically be dismissed Attachment Server RemoSync provides you with an ability to view attachments of some selected types The client application connects to a server that converts the attachments to image formats that can be viewed on yo
79. rts on new email arrival Calendar Reminder for alerts on Calendar Reminders Task Reminder for alerts on Task Reminders Then choose the type of alert from the following Vibrate Allows you to turn on the Phone s vibrate alert for the selected event Audible Alert Allows you to turn on the Phone s ringer alert for the selected event On phones that may not support a ringer tone a beep will be used instead Choosing Save button will save all the changes for further sound amp vibrate notifications Se SOUND amp VIBRATE SETTINGS e SOUHD VIBRATE SETTIHGS 1 Hew Email H vibrate 2 Meeting Reminder Audible Alert 3 Task Reminder Figure 44 51 4 21 2011 User Guide 4 0 EMAIL ALERT FILTERS 1 Email 2 Domain Remosync 4 0 Alert Display Time This option allows you configure the alert display time settings Whenever an alert is popped up on a new mail e g when Direct Push is ON some form of user action is expected user must dismiss the alert to ensure that the alert has been noticed But if there is no user feedback then the alerts will continue till the time specified by the Alert Display Time For e g An alert is displayed on a new mail arrival and the Alert Display time is set to 15 minutes which means that this alert will be alive for 15 minutes of the initial notification after which it will automatically be dismissed e ALERT DISPLAY TIME Alert Up to Figure 45 Alert Filters This
80. s Help da Back gt fx A A Search J Favorites E Media 4 Eh amp E Address amp http 206 112 98 45 7001 remosync activesyncmemberlist u ST41ghrPOZzFSrzT8WcbpehoWcXRDzOK5gW4i6sF292g1nyXwaGret 7981798805507885520 1062706075 6 701 Y Remoba Members Account sandeep remoba Logout Links gt A Go ABCDE RSG Abe EIDEM IN OG PR GR S TX y M IX EA Email Phone Search Reset Show fan Select Group Select Add to Group Remove from Group Add Member Import Members Manage Server Configuration hdsrmanage Groups H e o Displaying 1 6 of 6 Members T FirstName LastName Emal Phone Group Enable Attachment Download Devicelnfo SyeTme pppp aaa pp com 4084095454 616263 YES F 4084242424 VES m nareshk remoba com 1234567890 NO Ajit Kumars ajtk remoba com 9886040675 NO unique_test yahoo com 6528765987 NO remotest06 remotest06 atlantic vvds vzw com 3019575386 YES x10000 08 DEC 08 12 47 AM Displavina 1 61 of 61 Members El GERT feen start 4 E gt Bin Osu ici veras wn GERE Ges Dal Eac Bre Qi BASS sem Figure A 7 76 4 21 2011 User Guide 4 0 Remosync 4 0 Step 3 1 Add Group Enter a name for the Group add a description for the Group and then click on Add New Group button to create a new Group 3 ViewGroup Microsoft Internet Explorer File Edit View Favorites Tools Help dn Back gt
81. s does not resolve the problem then you can try to do a Manual Sync using the Manual Synchronization option I get Outbox Draft Full message when trying to save a mail Resolution Delete some mails from the Drafts folder or the Outbox folder before proceeding The Direct Push feature is turned OFF even after have turned the feature ON Resolution This could be caused due to persistent Network problem RemoSync will attempt to connect to the server up to 3 times in case of failure in communicating with the server If even after 3 times the network problem persists then the application automatically turns OFF the Direct Push to prevent multiple attempts at connecting You may have to turn it ON again at a later time I receive an Error_500 error message when synchronize my mobile device with MS Exchange Server 2003 Resolution You will see this error if your Microsoft Exchange Server 2003 does not have the Service Pack 2 SP2 installed on it To resolve this issue install Microsoft Exchange Server 2003 Service Pack 2 SP2 on the server Contact your IT Department for a resolution I am facing persistent synchronization problems Resolution If you face persistent synchronization problems then use the Full Synchronization option which will reset the application and start a fresh synchronization If you continue to face problems then deleting the partnership in ActiveSync on your desktop and creati
82. s to whose phones the account information must be pushed f Administrator clicks on Account Push link to push the account details to the User s phone The following pages describe the step by step approach to setting up the Administrator account and the pushing the account information to user phones 69 4 21 2011 User Guide 4 0 Remosync 4 0 Step 1 Admin Login Administrator logs into the Account which was earlier created by Remoba using the credentials provided by Remoba Remoba Microsoft Internet Explorer I 3 l x Fie Edit View Favorites Tools Help Back gt Y A Qsearch Favorites meda 4 Dyr I I Address https remo xpherix com remosync Logout u R2NXPCMRCSaJ2H9PQ8uzg4jrdhMwMBalnwJWBZuLSSFGIOxzU1Vo 2064571874563098501 1 y Go Links S Se TrendProtect S Google G je e D Ej 17 Bookmarks 5 42 blocked T Check e y Autolink S AutoFill ep Send tow J Settings Remoba Welcome RemoSync Users Existing Users Login Email 1 Password Login You are now successfully logged out Remoba Copyright 2007 Remoba Inc Privacy Policy p E Done B8 Sp Internet start 11 e 11 03 AM Me Gite QA aid ec ele Qs DeE em co Ew Ey ej JJ je se yo Ras Figure A 1 Once logged in you will be navigated to the home page that contains details of the current user accounts
83. se and exit after the specified timeout period specified by the server 14 4 21 2011 User Guide 4 0 Remosync 4 0 Note Consult your IT department for complete information on the Policy settings on your MS Exchange Server 4 3 2 Remote Data Wipe Device management is available to users of MS Exchange Server 2007 whereas for the MS Exchange Server 2003 this feature is available only to the MS Exchange Server administrator To protect your Mobile Phone from unauthorized use and access to sensitive Email Contact Calendar and Tasks information especially when the Phone is lost MS Exchange provides a Remote Data Wipe feature that allows an Administrator user to setup a device for data wipe remotely from the MS Exchange Server amp The Administrator user first identifies the device that must be set up for data wipe on the Administrator console of MS Exchange Server Then the Administrator user chooses the particular device and issues a Remote Data wipe directive As soon as the Administrator user issues the Remote Data Wipe directive the MS Exchange Server will first remove that device from the partnership and then modify the Policy settings During the next synchronization request from the Phone the MS Exchange Server will direct the device to update its Policy settings on account of a change since the last synchronization The device would then proceed to update the Policy settings during which it encounters a Remote Data wipe direct
84. t dismiss it to ensure that the reminder has been noticed But if there is no user feedback then the reminders will continue to be displayed till the time specified by the Past Reminder Duration For e g A Reminder that is set for 9 00 a m for a 9 30 meeting will fire up at 9 00 a m and will stay there until you dismiss it All subsequent reminders also will pop up at the appointed times and dismissing each one is cumbersome Using the past reminder duration you can ensure that all the reminders are automatically dismissed after a period of time E PAST REMINDER DISPLAY TIME e Select Duration 57 4 21 2011 User Guide 4 0 Remosync 4 0 Figure 52 5 10 7 Sync Status Displays information on the Date Time and the Status of the last synchronization carried out from the Phone re STH STATUS mail Sync SUCCESS hu 31 Dec 2009 10 52 AM alendar Sync Success hu 31 Dec 2009 10 52 AM ontacts Sync Success hu 31 Dec 2009 10 52 Ahl asks Sync Success hu 31 Dec 2009 10 53 Arl Figure 53 IMAP Account Settings On choosing Settings option from IMAP account will navigate you to the Settings Sub menu that contains the following 5 primary settings options that you can use to control the behavior of RemoSync on your Mobile Phone SETTIHGS 1 New mail alert a Vibrate 1 New Mail Alert b Audible Alert 2 Alert Display toggle ON OFF 3 Alert Display time COPIE IN 4 Attachment Server 5 Emailalert filte
85. tacts to add to the Required attendees list Groups You can use the group option to send mail to all email addresses listed under a group Clicking on Groups will display a list of available groups from which you can select and add If no predefined groups are present then Empty will be displayed Company address book Clicking on Company address book will bring up the contacts list from the MS Exchange Global Address List You may then choose from the listed contacts to add to the Required attendees list OWA Contacts Clicking on Outlook Contacts will bring up the contacts list from the MS Exchange Outlook PIM You may then choose from the listed contacts to add to the Required field Recurrence Choosing this option allows setting up a recurrent type of calendar event from your Phone You can then specify the recurrence type from the following available types None Choose this option to create a calendar event that occurs only once Daily Choosing this option allows you to set up an event that recurs every day You must then choose the recurrence pattern for this event from the following options No End date Set up an event with no end date End after x occurrences Set up an event that ends after a fixed number of occurrences End by Set up an event that will end on a particular date Every X days Choosing this option allows you to set up an event that recurs every nth day You will then be navigated to the following o
86. te View E Figure 24 35 4 21 2011 User Guide 4 0 Remosync 4 0 TASK LIST TASK LIST Ka ES 1 Delete sas TENUE DETAILS x Subject task 4 with recurrence Start Date Mon 26 Dec 2008 Due Date Mon 26 Dec 2009 A Fetch Hotes Priority Normal Ge Noma WA Occurs Every Day on effective from Dec 28 Occurs Every Day on effective from Dec 28 Figure 25 New Tasks Create a new task using the New button in the task list page This option to add a task on the phone and can be synced to the exchange server If there is no network available the task is stored on the phone as offline task and later moved to the server during the next synchronization A recurrent task also can be created from client and synced to the server 36 4 21 2011 User Guide 4 0 Remosync 4 0 Pressing the New button open up the create task window with options to Subject Enter a subject for the meeting Start date By default the current day is displayed You may change it by clicking on the date which brings up the date control and then choosing the required date by using the Up down keys Use the Right Left keys to navigate to month day and year Due date By default the current day is displayed You may change it by clicking on the date which brings up the date control and then choosing the required date by using the Up down keys Use the Right Left keys to navigate to month day and year Date completed By default the current
87. tion information is retrieved from the Microsoft Exchange server If auto discovery fails then the user is prompted for the following details Server Address Enter the MS Exchange Server address for e g exchange yourcompany com SSL Check the box if your server is SSL enabled Use the Advanced options to set the following fields What to Sync Choose the collections Email Contacts Calendar and Tasks that you wish to synchronize by using the checkbox against the collection Sync Schedule User can edit the default schedule which is created by the app and also can configure another two schedules other than default Sync Conflicts Choose the appropriate resolution type from the available two options Keep Server changes or Keep Client changes Based on the user choice changes made on the client or changes from server will take precedence during all subsequent synchronizations Time Zone Select the appropriate time zone Contact Name Format f you select Contacts to be synchronized then you will be asked to confirm the contact name format that must be used for your contacts Choose the one that your Phone supports from the following options o First Name Last Name o Last Name First Name o First Name Last Name o Last Name First Name On clicking Next application connects to the server and verifies if the account credentials are correct by logging in and then retrieves the policy information from server and will pro
88. ur Phone To be able to view attachments you must enter the server name and save it Email Alert Filters This option allows you to set up alerts on new mail from a specific email address es or from a specific domain User can enter the specified email address or domain names and save them If no domain name or email address is entered then user will be notified on all new email arrival 5 11 Turn Sync On Off This option helps to turn the sync on off from main menu itself You may choose to turn off Direct push Schedule sync User will be prompted with a confirmation message before this option is toggled MAIH MEHU MAIH MEHU remotestS test remoba com remotestoi test remoba com OJ Q O BE Email Contacts Calendar Contacts Calendar F qu Corporate Corporate Tasks Sync Now Directory Sync Now Directory P M Quick Manage Manage Groups Messages Accounts emm w Accounts Settings Settings Help Figure 55 59 4 21 2011 User Guide 4 0 Remosync 4 0 5 12 Help The Help section provides you with brief usage instructions for RemoSync You must refer this User Manual for detailed instructions on the features and functions of RemoSync HELP MEHU Syne Sync Schedule Filter Options Email Search Account Setup Email Contact Figure 56 60 4 21 2011 User Guide 4 0 Remosync 4 0 6 TIPS 8 TRICKS The following tips and tricks will help you in optimizing your key presses and make it easier to navigate
89. ut Go Links gt NA Bo EY E DES A LH OS si PS S UMS UND A A DRE SETENE E AI Email Phone Search Reset Show fan y KE o e e v Select Group Select Add to Group Remove from Group e e a eae ce Displaying 1 6 of 6 Members pppp aaa pp com 4054095454 616263 YES F 4084242424 VES m nareshk remoba com 1234567890 NO Ajit Kumars ajtk remoba com 9886040675 NO E unique_test yahoo com 6528765987 NO remotest06 remotest06 atlantic wds vzw com 3019575386 YES x10000 08 DEC 08 12 47 AM Displavina 1 61 of 61 Members E By PETE internet start 4 SEO gt Bin Gus cit veras wn GERE Ges Dal Eac Bre BE H PSG sem Figure A 8 78 4 21 2011 User Guide 4 0 Remosync 4 0 Step 4 Server Configuration At the time of creating the administrator account through a request sent to Remoba via email all the Exchange server details would be added to the administrator account The same details are pushed to User Phones when administrator wants to set up user account on the Phone remotely In case you wish to edit this information then you may use the Manage Server Configuration link e Admin Preferences Microsoft Internet Explorer File Edit View Favorites Tools Help Back 3 Aa A Search Favorites FP Media 4 Eh Y Address amp http 206 112 98 45 7001 remosync SetPreferences u ST41lzz4MD1Rm2etzkI1Y8ewzWV23P7Cqz6VJz

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