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1. o QuickS pecs HP StorageWorks ESL959552 Tape Library Overview HP StorageWorks ESL9595S2 Tape Library At A Glance The Ultimate in High Capacity Unattended Backup and Restore The HP StorageWorks tape library ESL9595S2 provides the ultimate in high capacity unattended backup and restore for customers with large server pools serviced by network attached storage devices or storage area networks The consolidation of the enterprise s data into a single shared storage device requires that these devices provide both high capacity and high performance With the consolidation of backup data into a single device also comes the increased need for redundancy and high availability The ESL9595S2 can provide years of fully automated operation for backup save and restore and hierarchical storage management of critical data when coupled with a variety of qualified industry standard backup application solutions With 400 500 595 slots and up to 16 Hewlett Packard SDLT 160 320GB drives the ESL9595S2 offers up to 95 2 TB of native data storage and native transfer rates up to 921 6 GB hr UJ invent DA 11436 Worldwide Version 6 August 20 2003 Page o QuickS pecs HP StorageWorks ESL959552 Tape Library Standard Features HP StorageWorks ESL9595S2 Tape Library Models The ESL9OOO Enterprise Library Family High Availability Hot Pluggable Drives Proven Reliability SDLT Technology invent The H
2. specifically modified for use in the ESL9000 series libraries Using SDLT 160 320 GB tape drives and proven library robotics with a rating of 2 000 000 load unload cycles the ESL959552 provides the necessary high reliability Digital Linear Tape uses a proven linear recording technology a highly accurate tape guide system and a read after write correction system to provide high capacity high reliability data backup and restoration DLT has fast become the industry standard secondary storage tape format for departmental and enterprise backup The new generation SDLT tape drive in addition to enhanced capacity and backup performance provides advantages several new features such as Laser Guided Magnetic Recording LGMR technology Pivoting Optical Servo POS Magneto Resistive Cluster Heads MRC Partial Response Maximum Likelihood PRML channel technology and Backward Read Compatible with earlier generation of DLT drives to be able to read media written in DLT IV format DA 11436 Worldwide Version 6 August 20 2003 Page 2 o QuickS pecs HP StorageWorks ESL959552 Tape Library Standard Features Manageability The ESL9595S2 configurations are fully supported through Insight Manager providing information to administrators for both robotic tape status changes and fault status of redundant components high availability fault status requires use of Insight Manager v7 0 HP TSMC tape storage management console software provide
3. 0 000 hours 2 000 000 load unload cycles ULT980 CSA C22 2 950 EN 60950 1992 A11 IEC 60950 1992 A11 DHHS FDA US CFR21 part 1040 Class 1 laser EN 60825 1994 A11 Worldwide Version 6 August 20 2003 Page 12 o QuickS pecs HP StorageWorks ESL959552 Tape Library Technical Specifications Nemko Emissions FCC Part 15 Class A CE Marking directive 93 68 EEC Class A CISPR Publication 22 Class A ICES 003 Class A VCCI Class 1 C Tick SMA AZ NZS 3548 Class A BCIQ EN6100 3 2 EN50082 1 1992 EN55022 1994 EMC Directive B9 336 EEC Low Voltage Directive 73 23 EEC O Copyright 2003 Hewlett Packard Development Company L P The information contained herein is subject to change without notice Windows NT is a US registered trademark of Microsoft Corporation Unix is a registered trademark of The Open Group The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein invent DA 11436 Worldwide Version 6 August 20 2003 Page 13
4. Entry level SAN kit that contains ISV application software for six servers on the SAN Two server clients for backing up over the LAN Each SAN server has a choice of a database agent or open file systems option Support for up to eight shared automated tape drives DP Suite SAN advanced Data center SAN kit that contains ISV application software for fourteen servers on the SAN DP Suite Network Designed for backing up a single server and server clients over the network using a tape drive an autoloader or business class automation Includes choice of one database agent or open file systems option Legato NetWorker Phan Kit VERITAS Backup Exec 293599 B2 DP Suite single server edition of Legato NetWorker D1 293600 B21 DP Suite EL SAN edition of Legato NetWorker S1 293602 B21 DP Suite Corp SAN edition of Legato NetWorker S2 293603 B21 DP Suite Network edition of Legato NetWorker D2 293601 B21 Additional Legato NetWorker Suite Descripitions Phan Kit Legato NetWorker Media Kit that contains live trial software DP Suite single server edition of Legato NetWorker D1 Designed for backing up a single server with no server clients using a single internal or external tape drive DP Suite EL SAN edition of Legato NetWorker S1 Entry level SAN kit that contains ISV application software for six servers on the SAN Two server clients for backing up over the LAN Each SAN server has a choice of a database agent or open file systems
5. NDIA ESL9000 POWER CORDS 2X CENTRAL EUROPE ESL9000 POWER CORDS 2X AUS CHINA NZL ESL9000 POWER CORDS 2X SWITZERLAND ESL9000 POWER CORDS 2X UK HONG KONG ESL2000 POWER CORDS 2X ITALY ESL2000 POWER CORDS 2X DENMARK ESL9000 POWER CORDS 2X JAPAN NOTE Shipped with all units Order Local power cords DA 11436 Worldwide Version 6 August 20 2003 UPC Code 613326517598 613326584873 613326517604 613326584897 613326517635 613326584910 743172935649 743172935625 743172935632 743172935670 743172935656 743172935663 743172935687 743172935694 743172935700 HP StorageWorks ESL9595S2 Tape Library Part Number 29341 1 B22 293411 B28 2934 12 B22 29341 2 B28 293413 B22 293413 B28 146210 001 146210 ARI 146210 021 146210 011 146210 111 146210 031 146210 061 146210 081 146210 29 Page 7 Related Options Drive capacity and memory upgrade kits Media and Bar Code Labels SCSI Cables invent QuickSpecs ESL9000 field upgrade SDLT 160 320 LVD drive in hot plug canister ESL9595S2 400 to 500 Slot Upgrade ESL9595S2 500 to 595 Slot Upgrade ESL9595S2 400 to 595 Slot Upgrade ESL9000 5 MB Memory Module for ESL9198 and ESL9326 libraries required to support firmware versions 3 00 and later 613326517642 613326380222 613326380239 613326408926 613326380215 HP StorageWorks ESL9595S2 Tape Library 2934 14 B21 274674 B21 274674 B22 274674 B23 274673 B21 NOTE Serial number of you
6. P StorageWorks ESL9595S2 Tape Library comes with up to 16 SDLT 160 320 GB tape drives number of drives determined by SKU chosen and has three models with 400 500 and 595 slots respectively ESL9595S2 400 slot 2 SDLT 160 320 Drive Enterprise Library 293411 B22 ESL9595S2 400 slot 16 SDLT 160 320 Drive Enterprise Library 293411 B28 ESL9595S2 500 slot 2 SDLT 160 320 Drive Enterprise Library 293412 B22 ESL959552 500 slot 16 SDLT 160 320 Drive Enterprise Library 293412 B28 ESL959552 595 slot 2 SDLT 160 320 Drive Enterprise Library 293413 B22 ESL9595S2 595 slot 16 SDLT 160 320 Drive Enterprise Library 293413 B28 The ESL9595S2 comes as either a 400 500 or 595 slot library system configured with the associated number of drives installation and user s manual one piece SDLT media a copy of the Hewlett Packard Storage Management Solutions CD Customers are required to also purchase the necessary number of host bus adapters SCSI cables SDLT media country specific power cords pair and applications software licenses in order to complete the library solution Due to the size and weight of the unit a pre sales site survey is required The pre sales site survey document is on http h18000 www1 hp com support techpubs installation guides 146587 001 html NOTE This Web site is available in English only NOTE The ESL959582 is three inches wider than the ESL9326 Installation services can be ordered separately on Hewlett Packard Servic
7. edia Kit that contains live trial software DP Suite single server Designed for backing up a single server with no server clients using a single internal or external tape drive DP Suite SAN standard Entry level SAN kit that contains ISV application software for six servers on the SAN Two server clients for backing up over the LAN Each SAN server has a choice of a database agent or open file systems option Support for up to eight shared automated tape drives DP Suite SAN advanced Data center SAN kit that contains ISV application software for fourteen servers on the SAN Two server clients for backing up over the LAN Each SAN server has a choice of a database agent or open file systems option Support of up to sixteen shared automated tape drives DP Suite Network Designed for backing up a single server and server clients over the network using a tape drive an autoloader or business class automation Includes choice of one database agent or open file systems option CA BrightStor ARCserve Phan Kit CA ARCserve 283915 B21 DP Suite single server 281576 B21 DP Suite SAN standard 281583 B21 DP Suite SAN advanced 281586 B21 DP Suite Network 281581 B21 Additional CA BrightStor ARCserve Suite Descripitions Phan Kit CA ARCserve Media Kit that contains live trial software DP Suite single server Designed for backing up a single server with no server clients using a single internal or external tape drive DP Sui
8. er to tape library in direct SCSI Adapter Hewlett Packard environment Fibre Channel to SCSI Network Storage Router Embedded FC Router to connect SCSI Library to Fibre Router optional Channel Hub Switch ProLiant Controllers 64 bit 66 MHz PCI dual channel Wide Ultra3 SCSI adapter Alpha Controllers Single Channel Ultra LVD Controller Network Storage Router required for SAN configuration Network Storage Router m2402 2FC X 4 LVD SCSI Embedded Data Router ESL 9000embedded fibre option e2400 Base 2 FC X 4 LVD SCSI ports Includes card cage for installation of embedded router which is required for configuration Includes two router cards each with 1 FC X 2 LVD SCSI ports 4 VHDCI WIDE SCSI cable user guide CD and the ESL9000 cPCI card cage It is recommended that the installation HP Care Pack be ordered with this SKU Embedded Data Router ESL 9000embedded fibre option e2400 Upgrade 2 FC X 4 LVD SCSI ports Includes two 1FC x 2LVD SCSI router cards four VHDCI WIDE SCSI cables User Guide CD This SKU does not include a card cage it is an upgrade SKU and requires 262665 B21 to be configured first when configured it increases the number of SCSI ports available to connect drives in an ESL9000 library to the SAN to a total of eight It is recommended that the installation HP Care Pack be ordered with this SKU LVD Extender Kit LVD Extender kit Required for HBA to Library SCSI cable lengths exceeding 10 m ESL9000 magaz
9. es as part of each library order requires scheduling with local Hewlett Packard Services provider NOTE Does not include special site work which may be required as a result of not meeting minimum site survey requirements The tape libraryESL959552 is part of the Hewlett Packard ESL9000 class enterprise library family With its high availability feature set the ESL9000 family provides for maximum uptime Based on PCI backplane architecture the ESL9000 series libraries also provide a simple upgrade path for future plug in feature upgrades As data becomes more and more mission critical and downtime becomes more costly to the enterprise customers are requiring high availability consolidated storage solutions which offer hot swappable components and redundancies of key operating sub systems tape drives controllers power supplies With redundant power distribution power supplies and cooling fans coupled with hot pluggable drive carriers hot swap power supplies and cooling fan modules the ESL9595S2 offers the best in high availability for continuous operation The ESL9595S2 uses hot pluggable drive carriers allowing drives replacement and additional drives to be added for capacity expansion without interrupting backup and restore functions These hot pluggable drive trays allow for easy scalability of performance as well as provide an easy upgrade path towards future drive technologies NOTE The ESL959552 accepts only library ready drives
10. ine ESL9000 UNIVERSAL LOAD PORT magazine 2x4 slot fixed HP Openview Omniback HP OpenView Omniback II 4 1 Software Starter Packs Cell Manager Required once as starter pack includes license to use unlimited number of disk agents and media agents one drive extension libraries with up to 60 slots CD ROM media manuals and more for Windows NT 2000 XP HP UX Drive Extensions Drive License License to use for one concurrently used backup drive for Windows NT 2000 XP Novell Netware Linux Drive License License to use for one concurrently used backup drive for UNIX amp NAS SAN For the most up to date information visit http openview hp com products omniback specifications NOTE This Web site is available in English only invent DA 11436 Worldwide Version 6 August 20 2003 43172876379 129803 B21 3X KZPCA AA 613326254516 262653 B21 613326254752 262665 B2 613326254998 262664 B2 7120591597658 221249 B21 613326572603 302254 B21 B6961AA B6951AA B963AA B6953AA Page 9 o QuickS pecs HP StorageWorks ESL959552 Tape Library Related Options Data Protection Suites for CommVault Galaxy Backup and Restores invent Phan Kit CommVault Galaxy 20 1593 821 DP Suite single server 281577 B21 DP Suite SAN standard 281585 B21 DP Suite SAN advanced 281588 B2 1 DP Suite Network 281582 B21 Additional CommVault Galaxy Suite Descripitions Phan Kit CommVault Galaxy M
11. ion and or Hewlett Packard Installation packages can be purchased for the ESL959552 library products 24x7 4 Hour Response On Site Coverage 1 Year Hardware Installation ESL 9000 Enterprise Library 0 8 Drives 163460 002 163463 002 FM T6INS IN ESL 9000 Enterprise Library 9 16 Drives 163470 002 163473 002 FM T7INS IN NOTE Certain restrictions and exclusions apply Consult the Hewlett Packard Customer Support Center for details HP Care Pack is defined as an upgrade to the product warranty attribute available for a specific duration and hours of coverage HP Care Pack is not available for less than the products warranty duration HP Care Pack is available for sale anytime during the warranty period for most products but the commencement date will be the same as the Warranty Start Date delivery date to end user customer Proof of purchase may be required HP Care Pack services are prepaid For additional HP Care Pack hardware amp software information as well as orderable part numbers please refer to the URL listed below http h18005 www1 hp com services carepaq index html Additional HP Care Pack services are being developed to cover a broader range of HP StorageWorks hardware and software Ask your local HP Care Pack Business Manager for the latest details DA 11436 Worldwide Version 6 August 20 2003 Page 5 o QuickS pecs HP StorageWorks ESL959552 Tape Library Service and Support HP Care Pack and Wa
12. nty period for most products but the commencement date will be the same as the Warranty Start Date delivery date to end user customer Proof of purchase may be required HP Care Pack services are prepaid Customized Services are also available Contact your local Global Services Department invent DA 11436 Worldwide Version 6 August 20 2003 Page 6 Related Options QuickSpecs ESL9322S2 Library System ESL9595S2 400 slot 2 SDLT 160 320 Drive Enterprise Library Power Cord Pair Required invent ESL9595S2 400 slot 16 SDLT 160 320 Drive Enterprise Library ESL9595S2 500 slot 2 SDLT 160 320 Drive Enterprise Library ESL9595S2 500 slot 16 SDLT 160 320 Drive Enterprise Library ESL9595S2 595 slot 2 SDLT 160 320 Drive Enterprise Library ESL9595S2 595 slot 16 SDLT 160 320 Drive Enterprise Library Supplied with each Library Unit Library Unit pre configured with drives Documentation Kit SODL Translation CD Users Guide Unpacking and Installation Guide Pre Installation Site Survey Diagnostic CD Diagnostic Software Guide Warranty Card Safety Card Quality Insert Software Applications CD 1 SDLT 160 320 Media Cartridge Bar Code Labels Cleaning Labels 2 Keys SCSI terminators 1 per drive less those installed Diagnostic cable for PC attach Supplied with each library 2 Line Cords IEC 320 C19 US Canada ESL9000 POWER CORDS 2X US CANADA MEX ESL9000 POWER CORDS 2X SE ASIA I
13. option Support for up to eight shared automated tape drives DP Suite Corp SAN edition of Legato NetWorker S2 Data center SAN kit that contains ISV application software for fourteen servers on the SAN DP Suite Network edition of Legato NetWorker D2 Designed for backing up a single server and server clients over the network using a tape drive an autoloader or business class automation Includes choice of one database agent or open file systems option DA 11436 Worldwide Version 6 August 20 2003 Page 11 QuickSpecs HP StorageWorks ESL9595S2 Tape Library Technical Specitications SCSI Identification Control Panel SCSI Interface Form Factor Dimensions H x W x D Unit Weight Performance native 16 MB s per drive Storage Capacity Input Output Port Initialization cartridge inventory time Cartridge Swap time Cartridge Swap Rate Cartridge Passthrough time end to end Swaps Electrical Specifications Acoustic Noise Reliability Library Only Regulatory Compliance invent Product ID Vendor ID Library and Drive Status Move tape cartridges Load Unload tape drives ESL9000 Series HP Maintenance drive cleaning diagnostics Library Configuration Statistics Ultra2 SCSI LVD 68HD Interconnect External cable length between library and HBA limited to 10 m without LVD extender extends up to 25 m when using the LVD extender Free Standing Height Wid
14. r existing library is required when ordering these capacity upgrade SKUs please enter the serial number in the comments section of the purchase order and inform your Secondary Storage Product Manager SDLT Media 5 Pack SDLT Media 10 Pack SDLT Media 20 Pack Supplied with each Power Cord Additional media Additional magazines Bar code labels Wide Wide SCSI cable 5 m Wide Wide SCSI cable 10 m Wide Wide SCSI cable 15 m do not order for multiple device per HBA contigurations Wide Wide SCSI cable 20 m do not order for multiple device per HBA contigurations SCSI Cable VHDCI Wide 6 ft SCSI Cable VHDCI Wide 12 ft SCSI Cable VHDCI Wide 10 m SCSI Cable VHDCI Wide 20 m NOTE Check the cable adapter matrix for tape libraries on 720591390273 720591390587 72059 1433208 743172633910 743172633927 743172633934 74317263394 743172660831 743172660848 720591469108 72059162449 Hp ftp compaq com pub products storageworks tape and optical storage adapter cable matrix pdf NOTE This Web site is available in English only Requires 221249 B21 LVD extender kit DA 11436 Worldwide Version 6 August 20 2003 188527 B21 188527 B22 188527 B26 328215 001 328215 002 3282 15 003 328215 004 341176 B21 341177 B21 201160 B21 201160 B23 Page 8 o QuickS pecs HP StorageWorks ESL959552 Tape Library Related Options SCSI Host Bus Host Bus adapter for SCSI connectivity from serv
15. rldwide Version 6 August 20 2003 Page 3 Standard Features QuickSpecs HP StorageWorks ESL9595S2 Tape Library Device ISV OS ESL SDLT 160 320 Models Windows NT 4 0 SP a Windows 2000 SP2 Tru 4 UNIX 4 0g 5 la HP UX 11i 11 0 10 2 NetWare 5 1 SP3 NetWare 6 0 Linux RH 7 1 7 2 Linux SuSe 7 0 Sun Solaris 245 2 7 2 9 AIX 4 3 3 Direct Attach VERITAS NetBackup 4 5 VERITAS NetBackup 3 4 3 Legato NetWorker 6 12 VERITAS Backup Exec 8 6 CA BrightStor ARCServe 2000 CA BrightStor ARCServe 7 HP EBS SAN HP Omniback 4 x HP Data Protector VERITAS NetBackup 4 5 VERITAS NetBackup 3 4 3 Legato NetWorker 6 1 2 VERITAS Backup Exec 8 6 VERITAS Backup Exec 9 0 CA BrightStor ARCServe 2000 X supported HP UX commands fbackup frecover and backups launched using HP UX Site Area Manager are not supported invent DA 11436 Worldwide Version 6 August 20 2003 Page 4 o QuickS pecs HP StorageWorks ESL959552 Tape Library Service and Support HP Care Pack and Warranty Information Hewlett Packard Installation and HP Care Pack Information Software Product Services Hardware Product Services Warranty Upgrade Options Installation Ser
16. rranty Information HP Care Pack PS HP Care Pack Priority Services brings a totally new approach that removes the complexity from evaluating planning and Information for EMEA purchasing services on Hewlett Packard Alpha and Storage platforms HP Care Pack Priority Services are easy to purchase and easy to use and cover all external storage products not covered under Server based HP Care Pack services Standard Offerings HP Care Pack Priority Services provide an integrated hardware and software support that ensure consistent coverage across storage configurations HP Care Pack Priority Service offers a rapid four hour response with guaranteed work through to completion for three years HP Care Pack Priority Services have a standard call window of Monday to Friday 08 00 17 00 with uplifts to full 24x over three years with four hour response time and work through to completion HP Care Pack Priority Services also provide software support with a two hour response time for telephone access to highly trained support personnel For more information on how to order HP Care Pack Priority Services in EMEA please contact you local Certified Integration Partner or Authorized Reseller HP Care Pack is defined as an upgrade to the product warranty attribute available for a specific duration and hours of coverage HP Care Pack is not available for less than the product s warranty duration HP Care Pack is available for sale anytime during the warra
17. s diagnostics and easy firmware upgrade capabilities Other data and automation manageability features including multi host direct connectivity are provided via specific third party applications software packages Warranty One year parts exchange one year on site next day service Additional Warranty protection can be purchased for all ESL9595 library products at the following URL http h18006 www hp com products storageworks warranty html NOTE This Web site is available in English only Server Support High End ProLiant Servers ProLiant DL760 ProLiant ML750 Departmental ProLiant ProLiant DL580G2 Servers ProLiant ML570G2 AlphaServer Systems AlphaServer GS320 GS160 GS 80 AlphaServer ES45 AlphaServer ES40 AlphaServer DS20E SCSI controller supported 66 MHz Ultra3 LVD dual 129803 B21 ProLiant servers channel controller Ultra3 LVD single channel 154457 B21 controller AlphaServer systems Ultra2 LVD single channel 3X KZPCA AA FC Routers Supported Network Storage Router m2402 Network Storage Router e2400 FC embedded router for the ESL9000 libraries Application Support For the latest updated compatibility matrix for ISV backup software supported go to http h1 8000 www1 hp com products storageworks tapecompatibility html NOTE This Web site is available in English only Automation and Network Insight Manager v7 0 Utilities HP Tape Storage Management Console v2 3 MRU media robot utility v1 4 invent DA 11436 Wo
18. te SAN standard Entry level SAN kit that contains ISV application software for six servers on the SAN Two server clients for backing up over the LAN Each SAN server has a choice of a database agent or open file systems option Support for up to eight shared automated tape drives DP Suite SAN advanced Data center SAN kit that contains ISV application software for fourteen servers on the SAN Two server clients for backing up over the LAN Each SAN server has a choice of a database agent or open file systems option Support of up to sixteen shared automated tape drives DP Suite Network Designed for backing up a single server and server clients over the network using a tape drive an autoloader or business class automation Includes choice of one database agent or open file systems option DA 11436 Worldwide Version 6 August 20 2003 Page 10 o QuickS pecs HP StorageWorks ESL959552 Tape Library Related Options invent VERITAS Backup Exec Phan Kit VERITAS Backup Exec 2839 14 B21 DP Suite single server 281578 B21 DP Suite SAN standard 281584 B21 DP Suite SAN advanced 281587 B21 DP Suite Network 281580 B21 Additional VERITAS Backup Exec Suite Descripitions Phan Kit VERITAS Backup Exec Media Kit that contains live trial software DP Suite single server Designed for backing up a single server with no server clients using a single internal or external tape drive DP Suite SAN standard
19. th Depth Without data cartridges O drives SDLT drive in Hot Plug canister Without data cartridges 2 drives Without data cartridges 16 drives Minimum configuration Maximum configuration Unit Packaged 75 in 191 cm 80 in 203 2 cm 60 in 152 cm 71 in 180 3 cm 29 in 75 cm 48 in 121 9 cm 1444 Ib 655 kg 13 5 lb 6 12 kg per drive 1471 Ib 667 24 kg 1654 Ib 750 kg 1660 lb 752 92 kg 1822 Ib 826 kg 2 Hewlett Packard SDLT 160 320 drives 400 500 595 slots Native transfer rates up to 115 2 GB hr 16 Hewlett Packard SDLT drives 400 500 595 cartridge slots Native backup performance up to 921 6 GB hr Supports 400 500 595 SDLT cartridges for native capacity of 400 slots 64 TB 128 TB at 2 1 compression 500 slots 80 TB 160 TB at 2 1 compression 595 slots 95 2 TB 190 4 TB at 2 1 compression Two 4 slot fixed lt 5 minutes 28 seconds average gt 135 swap hour 78 seconds average 135 swap hour AC Voltage Power Consumption Noise Power Emission Level MTBF MSBF Safety DA 11436 Auto range to domestic and international AC voltages AC Voltage Range 90 to 132 VAC or 180 to 264 VAC single phase Nominal 100 to 120 VAC or 220 to 240 VAC Line Frequency Range 47 to 63Hz AC Receptacle IEC 320 C19 Type 100 120V 200 240V 50 60 Hz 20A 16A 5 20P plug for U S and Canada VA Maximum 1 600W 5500 BTU hr or 1400 Kcal hr Idle 7 8 bels Operating 8 1 bels 25
20. vices HP Care Pack Information for EMEA invent Hewlett Packard Global Services provides a three year limited warranty fully supported by a worldwide network of resellers and service providers toll free 7 x 24 hardware technical phone support for the duration of the warranty In addition available service offerings include a full range of HP Care Pack packaged hardware and software services Installation and start up Extended coverage hours and enhanced response times System management and performance services Additional Warranty protection and or Hewlett Packard Installation packages can be purchased for the ESL959552 Library products Stand alone telephone support Rights to a new license Media and documentation updates Installation services On site Maintenance includes warranty support Response time upgrades during the warranty period Post warranty coverage For additional hardware installation and maintenance information please refer to the URLs listed below http h1 8005 www1 hp com services carepag us install cp_storage html http h18005 www1 hp com services carepag us hardware cp storage html Response Upgrade on site response from next business day to same day 4 hours Coverage Extend hours of coverage from 5 days x 9 hours to 7 days x 24 hours Duration Select duration of coverage for a minimum period of lyear or multiple years Additional Warranty protect

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