user manual!
Contents
1. 3 Administration and Maintenance The administration and maintenance of the terminals is performed via the client manager web interface also called administration console that provides not only the information about the most recent Heart Beat of each terminal but other important information required for various purposes Using the client manager web interface you can administrate and monitor the location contact person contents groups Internet access as well as contents and configuration of your terminals Based on the collected data you can remotely connect to the system and introduce required changes or adjustments e g to eliminate some errors This web interface is protected by a password and can be accessed and administered from any computer with a valid Internet connection The client manager web interface is the highest level of the client manager administration Al iriendlyway friendiyway in Munich and San Francisco www friendlyway com friendlyway client manager 3 1 Overview The Overview window of the administration console provides the list of terminals if any assigned to the customer which is currently selected in the Customer field Terminal the unique identifier of the terminal Location the location of the terminal as defined by user e g Berlin Headquarters Country the country where the terminal is installed City the city in which the terminal is installed a postal code could also be u2. Click Details to view or update the information about the currently selected license License Installation One license can be installed on as many terminals as it is described in the license Therefore to run the terminal service the license file is installed on each terminal in the License Installation window of the client manager web interface In that way each installation is bound to the unique terminal identifier Use the buttons provided by this window to add register change or remove license installation You can learn more about license installation in section How to change license installation laa Al iriendlyway friendiyway in Munich and San Francisco www friendlyway com friendlyway client manager 3 7 Users The Users window of the administration console provides the list of all users and their access rights for the currently selected customer Creating a New User Click the New button on the Users window to create a new user In the form that appears you will need to specify the short name of the user a password access rights and other contact details The access rights have the following meanings Administrator can manage create and delete any information Regular user can view the information related to him only and is not allowed to change anything in the system No access means that the user cannot log onto the system Editing an Existing User Select the user from the list you would like to edit th
3. OK to save the provided settings and close the configuration program Click Cancel to exit the program without saving You can also download the client server configuration settings from the server using the Download from server button or on the contrary synchronise the configuration on hand with the server via the Upload to server button Al iriendlyway friendiyway in Munich and San Francisco www friendlyway com friendlyway client manager 4 6 Remote Access Configure the remote access settings in the Remote access tab of the client service configuration to allow incoming connection to the terminal service Note that the properties marked with an asterisk will be automatically synchronized with the server Connection type select Network or Dial up to enable remote access to the terminal or None to prohibit external access of any kind Depending on the connection type provide either the Port for the Network connection or the Dial up access information Network access Specify the port for establishing network connection VNC Password Provide the password to enable remote users to start the remote access program Al friendlyway friendiyway in Munich and San Francisco www friendlyway com friendlyway client manager VNC Click OK button to save the provided settings and close the configuration program Click Cancel to exit the program without saving You can also download the client s
4. close the configuration program Click Cancel to exit the program without saving You can also download the client server configuration settings from the server using the Download from server button or on the contrary synchronise the configuration on Al friendlyway friendiyway in Munich and San Francisco www friendlyway com friendlyway client manager hand with the server via the Upload to server button Al iriendlyway friendlyway client manager 4 2 General Configure the running mode for the terminal and the dedicated server in the General tab of the client service configuration Run in online mode periodically connect to client manager servers C Run in offline mode do not connect to servers Use FIT file transfer firewall transparent slow C Use FTP file transfer firewall sensible fast C Use LAN file transfer Intranet only fast ice FileService asp Note that the properties marked with an asterisk will be automatically synchronized with the server Running mode Specify the mode in which the terminal is running either online or offline Please note that the license type must correspond to the selected mode Terminal server is the server to which the client is sending queries Fill in the fields in this pane to specify the Address and the Path to the server as well as access information User ID and Password Call frequency Specify the time period between th
5. e mail to an e mail address or via SMS directly to the mobile phone of the service person In this way you as an operator of POS or POI interfaces can always be sure your advertising presentation or application for selling concert tickets is on line when required and that you can react immediately in case of some errors Al iriendlyway friendiyway in Munich and San Francisco www friendlyway com friendlyway client manager 1 2 Functions Overview The current version 2 11 of the friendlyway client manager software sports the following functions Keep alive messaging from client to server Management of internet connections on clients Monitoring of CPU utilization memory usage disk usage and hanged applications on clients Display of client state via administration console Mail or SMS notification of service person in case of client errors Management and monitoring of client applications web browsers players etc with extended support of friendlyway secure browser and friendlyway player Automatic restart of crashed or frozen client applications Desktop protection with password protected locking of critical system keys and prevention of unauthorized access of visitors to the computer desktop Transfer and displaying of client log files Report of client Internet access times Report of web pages visited on the clients with the friendlyway secure browser only Al iriendlyway frien
6. friendlyway com friendlyway client manager 3 9 2 Assign a dial up account Dial up accounts are assigned to terminals so that they can used for the Internet connection You can assign more than one dial up account to a terminal in case of connection errors the dial up accounts assigned to a terminal will be tried out one by one in the order as they appear in the list To assign a dial up account to a terminal go through the following steps Step 1 Open the Terminals window using the leftmost vertical toolbar of the client manager web interface 121 Step 2 Select the terminal from the list to see the list of available accounts for the terminal Step 3 Click the Dial up accounts button at the bottom of the window and you will see two tables Assigned dial up accounts and Available dial up accounts each providing the necessary details The first table contains the accounts already assigned to the current terminal if any The second table provides the accounts that are available for this very terminal and can assigned at any time Step 4 To add a new account select the necessary account in the list of available accounts and click Assign terminal Note In case you want to assign another dial up account different from those available in the list you should create the required account before assigning it to a terminal You can do it on the Dial up accounts 17 page of the administration console Step 5 The new dial up accou
7. installation 20 On the page License details select the terminal id you have created before Al friendlyway friendlyway in Munich and San Francisco www friendlyway com friendlyway client manager 21 Click Finish on the next page The icense manager will be closed and the configuration manager will be started 22 Click Download configuration from server 23 Change the following configuration settings Tab General Enter the same ip address for the file server that you have used for the terminal server Tab Connections Setup your connection to the Internet select LAN inside of a closed network Tab Auto start Select option Start service after operating system booting Tab Desktop protection Select option Lock keyboard and mouse at startup Select option Display maintenance screen at startup Enter the password for the maintenance screen Tab Kiosk applications Click buttons with friendlyway secure browser or friendlyway player logo to setup the secure browser or player or select any new application by clicking the New button Click OK and upload your configuration to the server The client service will be started and will take control over your terminal Create terminal account from the client 24 Download the client service executable from the Downloads section of the administration console 25 Install the client service setup package on the client computer 26 Let the client b
8. not sent their Heart Beat in a due time Only OK display the terminals without errors or warnings that have successfully sent the Heart Beat to the server Only not OK sort out the terminals that have some errors or and warnings or those that have not sent their Heart Beat in a due time State monitoring In case the state monitoring is active the system controls and analyses the states wl friendlyway friendiyway in Munich and San Francisco www friendlyway com friendlyway client manager of the terminals and sends messages to the service Select a suitable option here to display the terminals where the state monitoring is on or off On how to activate the state monitoring refer to topic How to monitor terminals z Country Select the needed country here countries are grouped for your convenience or select the hyphen not to filter by country Postal code Type the postal code of the terminal to be displayed Use the asterisk in this field instead of one or several digits For example if you type one asterisk terminals with any postal code will be sorted out depending on other search criteria If you combine the asterisk with other digits e g 21 3 all postal codes starting with 21 and ending with 3 will be displayed Viewing Errors Click the View errors button to see the list of errors if available for the currently selected terminal The detailed description of errors include the date and time when the e
9. the client manager web interface 12 and to perform callbacks Al iriendlyway friendiyway in Munich and San Francisco www friendlyway com friendlyway client manager 3 9 How To 3 9 1 Create a new terminal Step 1 To create a new terminal go to the Terminals window of the administration console using the leftmost toolbar This window provides the list of existing terminals for the currently selected customer see the Customer combo box under the table Step 2 Click the New button on the horizontal toolbar at the bottom of the window to open the form for terminal registration Step 3 Terminal registration requires a valid license key Please select an appropriate license key from the list of available licenses and enter the name for the new terminal If no licenses are available please contact your account manager Step 4 Please enter a unique name for the new terminal in the entry field below and register it with button Register terminal Step 5 Confirm and save the provided data The terminal configuration window will open The account for the new terminal is created The name of the terminal is stored in the license profile and must be supplied with a valid installation key to make the terminal software fully operable You can also edit the terminal configuration at any time using the Edit button on the Terminals window of the administration console Al iriendlyway friendiyway in Munich and San Francisco www
10. On the edit window that opens you can also Assign a terminal to the currently selected account or on the contrary Remove an assignment using the corresponding buttons One terminal can use several dial up accounts in case of some failure or connection errors Please read more about How to assign a dial up account to a terminal 231 Al iriendlyway friendiyway in Munich and San Francisco www friendlyway com friendlyway client manager 3 5 Customers The Customers window of the administration console allows viewing and managing the list of customers You can add a new customer or edit customers profiles using the Add and Edit buttons as well as remove any from the list with the Delete button Click the Licences button at the bottom to view the licenses granted and active for the selected customer You can find more information on licenses and license installation in section Licenses lis chapter Administration and Maintenance Al iriendlyway friendiyway in Munich and San Francisco www friendlyway com friendlyway client manager 3 6 Licenses The Licenses window of the administration console provides the list of licenses granted and active for the customer selected in the Customer combo box It also includes the license key and the name of the related product the number of licenses granted Qty and the number of licenses in use Used as well as the validation period of each license Created Expires
11. Parameters Specify the parameters to be used when starting the application currently selected in the list Configure the parameters for the application monitoring The application monitor takes control over loading crash monitoring robust restart of applications in case of content changes or file access Monitor Specify what should be monitored crash hang up all or none Restart Specify what should be restarted in case the event specified in the Monitor field occurs the application the sequence or the terminal Restart daily Select the check box and specify the time to daily restart the application Display maintenance screen Select this check box to show the maintenance screen a browser based HTML page in German or English that will be displayed to the user thus preventing access to the Windows desktop while the application is being loaded Wait for loading Select the option to specify the loading process Wait window is recommended for the applications with the graphical user interface The maintenance screen will be displayed until a foreground application window appears Wait process is advisable for non GUI applications Click OK to save the provided settings and close the configuration program Click Cancel to exit the program without saving You can also download the client server configuration settings from the server using the Download from server button or on the contrary synchronise the configuration on hand with t
12. ation settings from the server using the Download from server button or on the contrary synchronise the configuration on hand with the server via the Upload to server button wl friendlyway friendiyway in Munich and San Francisco www friendlyway com friendlyway client manager 4 4 Logfiles All events during the communication between the client and the servers will be logged as configured in the Log Files tab of the client service configuration WJ TerminatService C Online statistics Transfer to fokier EE Note that the properties marked with an asterisk will be automatically synchronized with the server Connection Select LAN for the terminal in a closed network Dial up for external connection or None for stand alone terminals if no connection is required Dial up device The device to use callback dial up service on Dial up connections The list of dial up connections the terminal uses to establish the Internet connection and access the Standard log files Check the necessary options for logging Terminal Service or and Online Al friendlyway friendiyway in Munich and San Francisco www fr en diyw ay com friendlyway client manager statistics errors connection time duration Transfer to folder Specify the path to the folder of the File Server root directory in which the log files will be saved specify the path starting with a backslash Other log files This pane conta
13. button to view or edit the list of contact persons available on site and their contact details Service person Click this button to view or edit the details of the service person s responsible for the currently selected terminal Notification select the most suitable way to notify the service person on errors warnings etc The notification on the terminal state as well as its date and time is performed automatically Please make sure that you correctly specified the contact data phone number for SMS notification e mail address for e mail notification etc Remote access Click this button to configure a remote access program VNC that will access the currently selected terminal Al friendlyway friendlyway in Munich and San Francisco www friendlyway com friendlyway client manager 3 4 Dial up accounts The Dial up accounts window of the administration console provides the list of phone book entries for the Internet connection assigned to the selected customer The list can be easily filtered using the upper pane Phone book entry the entry is generated automatically based on the provider name and get its own unique identifier Provider the name of the Internet provider User ID a user name Connection the type of the connection Sharing information Shows if this dial up account can be used by several terminals Yes No You can add edit and delete the accounts from the list using the buttons under the table
14. d San Francisco www friendlyway com friendlyway client manager 3 3 Locations Each terminal has a definite location and the service personnel assigned to it The remote access to a terminal depends on its location i e phone number network address etc You can view and manage this information on the Locations window of the administration console Terminal ID the unique identifier of the terminal Location the location of the terminal as defined by user e g Berlin Headquarters Serial number the serial production number of the terminal Product the model of the terminal e g friendly classic OS the operation system of the terminal Connection the type of the Internet connection Country the country where the terminal is installed Address the address where the terminal is installed usually city and area postal code Terminal address Click the Terminal address button under the table to view the address details for the currently selected terminal Terminal The unique identifier of the terminal Location the location of the terminal as defined by user e g Berlin Headquarters Location owner the owner of the place where the terminal is located Street the precise address of the terminal location Postal code City Country State standard address details Time zone the time zone of the terminal that is used to coordinate terminals in a network Place description other details Service personnel Click this
15. diyway in Munich and San Francisco www friendlyway com friendlyway client manager 2 Getting Started 2 1 Distribution Models There are two client manager distribution models using friendlyway client manager or via own client manager server installation Below you will find a short description of each of the two including a short overview of their pros and cons that may help you to select the most suitable model Model 1 The friendlyway client manager server ASP model Advantages Disadvantages Online service from friendlyway Each client requires access to the Internet No server installation required Updated client and server software How to access the console Administration console URL http 62 245 203 187 WebConsole a Trial account Using a trial account you can take a look at the web based console and test one or more clients with a server A trial account has a license for two client installations Please contact our friendlyway software sales team in order to obtain a user name and a password for a trial account The trial account tester will be not be available anymore b Retailer account Please contact our friendlyway software sales team in order to get a retailer s access to the client manager software You will get your own user name and password and a requested number of client licenses Model 2 Own client manager server installation wl friendlyway friendiyway in Munich a
16. e configuration on hand with the server via the Upload to server button Al iriendlyway friendlyway client manager 4 8 Kiosk Applications The Kiosk Applications tab allows managing the list of applications to be started on the client side and modifying the application properties It is strongly recommended to include all the applications executed on the client side into the list and properly configure them to avoid unauthorized access to the system data and to ensure due scheduling and monitoring Bewer Garir da Pathi Program Filesifriendiyway AG friendtyway secure browserl Kiosk applications List the applications to be executed on the client side Using the buttons in the top right of the list one can add and remove the applications as well as change their load sequence order via the arrow buttons The application will be loaded on service start up in the same order as they appear in the list On selecting the application from the list its properties can be viewed and edited below Name The full name of the application Executable file The path to the executable file of the application which can be specified using the Browse button on the right Al friendlyway friendiyway in Munich and San Francisco www friendlyway com friendlyway client manager Path A complete path to the directory or a search pattern in the registry which will become current for the executable file specified above
17. e ee eee eee e eee eee ee eee enna ee eeee eee eee eee nnmnnn nnmnnn nnna 8 Administration and Maintenance 11 OVEFVIEW Sete eeEREEEE ESET EEE EeE REE EEES EE SES Eo EE ERE HESS SHEE EEE nnn SEs En EEEEEEEE ES SS EEENEEEEEE EBSD SSEBEREE CEEE ESSE naDDasaaaanannnn 12 MU OWA DMRS inkoni kw ep in ii ki e E e e E E epexmenanpepasesepennpnanpepasesapnwueeongaaaserees 14 LOCALIONS ice eteiecet teeta ieiinenti atti n Ek eee cee net A e kk KE DY A DA A 16 Dial up acCOUNtS ccssccccsseeessceeesseeenseeeesseeeessneensaeeesseeeesueesnsaeeensoesesseeenseeesnsaesensseseseneens 17 CUSTOM OS osisssa 18 Licenses a cccceeccce cece e eee ana aaa aaa aa aaa nee annee a eeae eee andes eee eee eee eee eee 19 GES aasiecscecelecededetatadetstancdeasuededadedsastadcanuntedsdacadedatadeduuauededadctaaatad sisuatadsunuadetanadslauasensdnuedeaanade 20 Download ES iii eee eee ee esha eka eehe ee Gade A SARA KANA SARA RE NA SERA KAKA RE RORO A DO KE ak AA YON 21 Yn A E o TK kk n n n A A a A Fa n NA KA AAA 22 Create a new termiNA siiccicccciictesscdscissececccctececccesavececeadstiedesecesavesssucdscsecrsccesarsivcoedstiersucdsdvecececdcctsctdedssovscecsedstissvaudsucvearcees 22 ASSIGN a Cial Up aCCOUD isicscsieseescstecentoesssenescsesansarsccensersrscecsiscenseesatestusdssausarsscanteriecogacsnecredestsueasengssensacscddisuedaciaetesteass 23 Monitor terminals w cocsiceise cess tevececcdvecveincasasececucadddcteensadesuvecdcatecopesucusdiduecucadudcivecssdstevececatvstivcec
18. e profile for perform any changes and apply them by clicking OK Also see section How to create a user account 251 Al iriendlyway friendiyway in Munich and San Francisco www friendlyway com friendlyway client manager 3 8 Downloads The Downloads window of the administration console provides the most recent installations or and update packages with a short description of such Please follow the short installation instructions if available Terminal service is a client application to be installed on terminals that provides the following functions Periodically sends the report on the terminal state to the server and in that way provides an overview of its functionality Coordinates date and time in the terminal network Robust processing of software and hardware exceptions Controls the validation period via the event window Provides a selection list of providers and dial up accounts Monitors the status of the Internet connection and automatically resumes it in case of errors or disconnection Periodically sends the ICMP request to the Internet provider to prevent disconnection from the provider s side LAN operating mode Extracts the dial up configuration from a text file without restarting the program Automatically loads the required programs after the Windows has been restarted Automatically starts the Kiosk applications Remote service is a help library to access the remote access software form
19. e queries in seconds Retry timeout In case the server fails to receive a query the client retries sending it after the time Al iriendlyway friendiyway in Munich and San Francisco www friendlyway com friendlyway client manager period in seconds provided here until the query is successful File server is the server storing the media files to be used e g played on the client side Specify the Address and the Path to the file server as well as access information User ID and Password and select the most suitable option for file transfer FIT file transfer is firewall transparent and quite slow FTP file transfer is firewall sensible and fast LAN file transfer is used for Intranet only and is fast Path to content files on file server Specify the location of the media files directory in the file server given above Click OK to save the provided settings and close the configuration program Click Cancel to exit the program without saving You can also download the client server configuration settings from the server using the Download from server button or on the contrary synchronise the configuration on hand with the server via the Upload to server button Al iriendlyway friendiyway in Munich and San Francisco www friendlyway com friendlyway client manager 4 3 Connections The client service should accept socket connection via the port configured on the terminal and be able to execute service com
20. e restarted by confirming the message at the end of the installation 27 A blue setup screen will appear on the client 28 Press the Setup button on the screen The friendlyway license manager will be launched 29 Click the Register online button 30 In the page Connect to Internet select the connection method used to connect to the server use LAN inside of a closed network Click Next 31 On the page Terminal server enter a correct address of the client manager server 62 245 203 187 if you use the friendlyway server Click Next 32 On the page User authorization enter the user name and the password the same that are used to access the administration console 33 On the page friendlyway Licenses select the license that will be used for the client installation 34 In the page License details select option Create terminal account before registration Click Next 35 On the page Register terminal enter a Terminal ID for your client and a Location name to Al friendlyway friendlyway in Munich and San Francisco www friendlyway com friendlyway client manager describe where the terminal is located 36 Click Finish on the next page 37 The license manager will be closed and the configuration manager will be started 38 Go to step 23 described above to configure the terminal and start the client service Al iriendlyway friendiyway in Munich and San Francisco w frien diyway com friendlyway client manager
21. eld License key select the license with available installations max number of installations must be greater than the number of string in the installation list below 6 Enter the TerminallD you would like to assign to the terminal and click Register terminal 7 A terminal account will be created and the Terminal configuration page appears on the administration console 8 Click OK to save the terminal account 9 Go through steps 4 8 again to create multiple terminal accounts Client Installation 10 Download the client service executable from the Downloads section of the administration console 11 Install the client service setup package on the client computer 12 Let the client restart on the message at the end of the installation 13 A blue setup screen will appear on the client screen 14 Press the Setup button on the screen The friendlyway license manager will be launched 15 Click the Register online button 16 On the page Connect to Internet select the connection method used to connect with the server use LAN inside of a closed network Click Next 17 On the page Terminal server enter the correct address of the client manager server 62 245 203 187 if you use the friendlyway server and click Next 18 On the page User authorization enter the user name and the password the same that are used to access the administration console 19 On the page friendlyway Licenses select the license that will be used for the client
22. er configuration settings from the server using the Download from server button or on the contrary synchronise the configuration on hand with the server via the Upload to server button Al iriendlyway friendiyway in Munich and San Francisco www friendlyway com
23. erver configuration settings from the server using the Download from server button or on the contrary synchronise the configuration on hand with the server via the Upload to server button Al iriendlyway friendiyway in Munich and San Francisco www friendlyway com friendlyway client manager 4 7 Monitoring To allow system parameters monitoring configure the parameters of the Monitoring tab of the client service configuration Type select the target for the system monitoring Memory CPU utilization disk space etc Enabled Check this option to monitor system parameters according to the provided configuration Snapshot period The interval in seconds between readouts Critical value Reaching the value specified here will be considered a potential error In case the preset Tolerance is exceeded within the specified Critical timeout the error is logged In case the allowed tolerance is not exceeded the behaviour is considered correct For more information on application monitoring see section Kiosk applications 421 Click OK to save the provided settings and close the configuration program Click Cancel to exit the program without saving You can also download the client server configuration settings from the Al friendlyway AA friend yway in munich and San Francisco www friendlyway com friendlyway client manager server using the Download from server button or on the contrary synchronise th
24. friendlyway client manager User Manual friendlyway You would like to monitor your client systems remotely with an application and also control and transmit the content remotely Should the whole thing be integrated into an interface The friendlyway clientmanager connects the functions of the friendlyway observer with those of the friendlyway distributor In case of service for example the friendlyway observer can notify of the loss of a file which is remedied immediately with the friendlyway distributor remotely nl iriendiyway Licensing Support E mail sales friendlyway com software support friendlyway com Telephone 49 0 89 959791 55 Telephone 49 0 89 959791 500 Fax 49 0 89 959791 40 Internet www friendlyway de Table of contents Part I 1 2 Part II 1 2 3 Part III O ON BD FT FPF WN km Part IV O ON DTD TF WN k Introduction 2 About client manager ccs ccecseseeeseeeesseeenseeeesseeenseneensaeeesseeenseeeensaeensseeenssneesseeessaeenssnenss 2 Functions Overview 101cccc eee e eee ee eee e eee e eee ee ete enna eee eea ate eee ee eeea eee a eee eee eee 4 Getting Started 5 Distribution Models cccceeeeeeeee cece eeeeee ta aa a taka eeeeee ease e atRDSasaaaaa nna DDDDsssaaaannnnasanasaaaaannnnannnnn 5 Network Configuration ccsscccsssesseseessceeesseeessseeesseeesseeenssseensaeeessceeesaneensaesessceensaees 7 Client Installation cceee cece ee
25. h friendlyway client manager software you can remotely monitor your media Moreover the software enables remote distribution of content via LAN and dial up connections With the friendlyway client manager you can reactivate dialed systems and generate usage statistics for the systems The friendlyway client manager is designed as a terminal based software In order to enjoy its features in the most efficient way the following notions should be understood correctly POI POS and Terminal Network A terminal according to its name is the front end the user interface of an information network Terminal is the information and interaction interface between the consumer and the provider of information and products Depending on the objectives of the terminal two terminal types can be distinguished POI point of information and POS point of sale As a rule terminals are situated at the same place where the end users request use and interact with the information that you provide As soon as there are several terminals connected with each other it is already the terminal network In other words the terminal is a powerful computer in a very nice body like the friendlyway classic see picture on the right With a large variety of additional features a terminal can be tailored to very specific needs and tasks It can include for example a banknote reader a magnet card reader a chip card reader a hybrid card reader a printer a coin checker
26. he server via the Upload to server button Al iriendlyway friend yway in Munich and San Francisco www friendlyway com friendlyway client manager 4 9 Desktop Protection Using the Desktop Protection tab of the client service configuration more sequirity options for dektop protection can be configured Hotkey Disable maintenance screen and application monitoring AR Shift F7 Hotkey Toggle maintenance screen Ak Shift F8 Lock keyboard and mouse at startup select this check box to disable the keyboard and the mouse immediately after start up Display maintenance screen at startup Select this check box to open the maintenance immediately after start up Hot keys Specify the desired hot key combination in the dedicated fields Note Do not type in the necessary combination but simply press it on the keyboard the fields will be automatically populated Exit maintenance screen Insert the password for exiting the maintenance screen and confirm itin the appropriate field When creating a terminal profile for the first time by running the configuration manager without TerminalProfile xml file the default password is 2555456724 Al friendlyway friendiyway in Munich and San Francisco www friendlyway com friendlyway client manager Click OK to save the provided settings and close the configuration program Click Cancel to exit the program without saving You can also download the client serv
27. ins the list of other log files available and allows adding new log files deleting files from the list or modifying their parameters using the fields below Description Additional details on the log file currently selected in the list Kiosk Application The application which the current log file relates to Extern application An EXE file of any other application used by the terminal in case it is not available in the list above Path to log files A complete path to the log files which can be set using the Browse button on the right Log file pattern The pattern of the log file name which can be set using a placeholder an asterisk for example Log file extension A three letter file extension e g LOG Stop application while uploading Select this option to stop the application when uploading the respective log files Restart application minimized If this option is checked the restarted application will be minimized Enable log transfer To automatically transfer the log files to the folder specified in the upper pane select this check box and specify the periodicity in the dedicated fields Upload log files Set the oerid and time for log files uploading Click OK to save the provided settings and close the configuration program Click Cancel to exit the program without saving You can also download the client server configuration settings from the server using the Download from server button or on the contrary synchro
28. k Please refer your system administrator to get an open network address for the server computer or setup the port forwarding for port 80 Al iriendlyway friendiyway in Munich and San Francisco www friendlyway com friendlyway client manager 2 3 Client Installation The client licenses must be already installed on your client manager server before installing the client service software Please refer to the Licenses page in your administration console for information about the installed licenses Please contact the friendlyway software sales team in order to obtain and upgrade your account or server with additional client licenses For each client a terminal account will be created in a database The terminal account is givena name to differentiate one client from the other The name of the terminal account must be unique across the server instance it is impossible to create several terminal accounts with one name Create a terminal account via administration console 1 Open the administration console via URL http 62 245 203 187 webconsole when using the friendlyway sever or htip yourservername webconsole in case you have your own server instance 2 Log on in the administration console using your user name and password see Section Distribution Models on how to obtain a user name and password 3 On the navigation bar select the Terminals button 4 On the Terminals tab click the New button 5 From the selection fi
29. mands for the web console e g reboot shutdown keep alive request activation of VNC service To allow the outgoing connection configure the settings in the Connection tab of the client service configuration Ts 7 TANN ee SORA UE AA Note that the properties marked with an asterisk will be automatically synchronized with the server Connection Select LAN for the terminal in a closed network Dial up for external connection or None for stand alone terminals if no connection is required Dial up device The device to use callback dial up service on Dial up connections The list of dial up connections the terminal uses to establish the Internet connection and access the server s You can add edit or remove connections form the list as well Al friendlyway friendiyway in Munich and San Francisco www friendlyway com friendlyway client manager as change their sequence order using the arrow buttons and test the connection configuration on the spot In case a connection fails the terminal uses the next connection in the sequence order as they appear in the list Phone book entry The name for the dial up account currently selected in the list Phone The phone number to be used in order to reach the terminal via dial up access for the dial up account currently selected in the list User ID A unique user identifier for the dial up authorisation for the dial up account currently selected in
30. nd San Francisco www friendlyway com friendlyway client manager Advantages Disadvantages No Internet access is required if clients are Necessity to maintain the server updates and inside of a closed network patches database back ups How to install your own client manager server Please refer to our software sales department in order to obtain a download link for the client manager setup After the download you will get a fully functional client manager server with two client licenses A distributor version of the client manager server you can create your own customers and create an unlimited number of clients for them or additional client licenses are available via our software sales department You will get the files with a server upgrade to install it on the server computer System requirements for the client manager server Up to 10 clients Windows 2000 Professional Service Pack 4 or Windows XP Professional An Internet information server must be installed on the computer belongs to Windows More than 10 clients Windows 2000 Server Standard Edition or Windows 2003 Server Standard Edition please note that the Internet Connector License for Microsoft Windows Server is required to operate the software Internet information server must be installed on the computer belongs to Windows Microsoft SQL Server 2000 Service Pack 3 must be purchased separately from Microsoft To install the server
31. nise the configuration on hand with the server via the Upload to server button Al friendlyway friendiyway in Munich and San Francisco www friendlyway com friendlyway client manager 4 5 Autostart To ensure permanent operation of the client service configure the settings in the Autostart tab of the client service configuration J Start service after operating system booting Asstt eko FEAYON Ne mitatan da a an Ga Arpetan paramet wan o Start service after operating system booting Select this check box to automatically launch the service at the Windows start up Autostart application Using the Browse button select the application i e the starter that will start the service Launch application Using the Browse button select the application i e the service to be started with the autostart application Regular mode Specify the parameters to be used when starting the launch application in the regular mode as well as the Waiting time at operation system startup before starting the application Safe mode Specify the parameters to be used when starting the launch application in the safe Al triendtyway friendiyway in Munich and San Francisco www friendlyway com friendlyway client manager mode a troubleshooting tool for experts only as well as the Waiting time on operation system start before starting the application Windows logon Provide required authororization details Click
32. nse installation go to the Licenses 19 window via the leftmost vertical toolbar of the administration console The list of licenses granted and active for the currently selected customer will be displayed Step 2 Select the license from the list you want to change Step 3 Click the Details button at the bottom of the window wl friendlyway friendiyway in Munich and San Francisco www friendlyway com friendlyway client manager Step 4 In the Installation key field enter a new installation key for the selected license Step 5 Click the Register installation button 3 9 5 Create a user account Step 1 Open the Users window of the administration console using the leftmost toolbar Step 2 Choose the required customer in the Customer selection list at the bottom of the page Step 2 Click the New button to create a new user Step 3 In the form that appears specify the short name of the user a password access rights and other contact details The access rights have the following meanings Administrator By selecting this option the access to the Users and Customers pages is granted Terminal service By selecting this option the access to the Overview page is granted The user can view the list of the terminals with details view respective errors online and URL statistics as well as perform the actions allowed at the page request connect reboot the terminal and start the remote access program For more information
33. nt appears in the list of assigned accounts for the selected terminal Use the Remove button to delete terminals from the list of assigned accounts Al friendlyway friendlyway in Munich and San Francisco www friendlyway com friendlyway client manager 3 9 3 Monitor terminals Step 1 Go to the Terminals window using the leftmost vertical toolbar of the client manager web interface 12 A list of all terminals available for the customer selected in the combo box under the table will be displayed Step 2 Select the terminal you want to automatically monitor Step 3 Click the Edit button at the bottom of the window to see the terminal settings Step 4 In the State monitoring selection list choose the Active option Step 5 In the Access period selection field type the period in seconds e g 900 The terminal will send its Heart Beat each time after the specified period Step 6 You can monitor the terminal state on the Overview 12 window of the administration console or and send this report to the service person responsible for the terminal 3 9 4 Change license installation One license can be installed on as many terminals as it is described in the license Therefore to run the terminal service the license file is installed on each terminal in the License Installation window of the client manager web interfacel 2 In that way each installation is bound to the unique terminal identifier Step 1 To change a lice
34. on the possibilities for this access level see section Overview Terminal configuration By selecting this option the access to the following page of the client manager web interface is granted Terminals Terminal locations Dialup accounts Licenses See the respective sections to learn more about the possibilities granted by this access level Note that one user account can possess the combination of access rights Step 4 Save the user data by clicking OK The new user will be added to the users list for the currently selected customer You can edit the terminal configuration data at any time using the Edit button on the Users z window of the administration console Al friendlyway friend yway in Munich and San Francisco www friendlyway com friendlyway client manager 3 9 6 Set up Failure Notifications The friendlyway client manager supports the notification of service technicians via text message This feature allows service technicians to receive information when a client system fails and about possible causes of failure even when they are on the go Step 1 Select Terminal locations in the navigation bar of your administration console Step 2 Select the terminal for failure notification from the list and click Service person Step 3 Enter First name Last name Notification method and mail address for the person that will receive failure notifications from the terminal SMS notifications are available only if
35. please download the setup package clientmanager exe copy it onto the server computer run it and follow the installation wizard guidelines After the setup of the package is done you will get your own fully functional client manager server instance Administration account Administration console URL http servername Webconsole User admin Password password Server name stands for the computer name of the installed server in the network Please change the default password for the administration account immediately after the installation Al friendlyway friendlyway in Munich and San Francisco www friendlyway com friendlyway client manager 2 2 Network Configuration To establish communication between the server and the client configure the network settings as described below The server computer must be reachable from the client stations The client manger requires the following ports to be open On the server side Port 80 HTTP will be used to access the web console and to send keep alive messages and files from clients to server On the client side Port 5900 VNC used to get a remote control access from the administration console to the terminal Port 2036 used to send connect and reboot commands to terminals Please make sure that your server address is available in the Internet if you would like to access the web console from the Internet or your clients are located outside the closed networ
36. rror occurred the error text e g Server did not respond or URL 12 345 678 90 HTTP connect failed etc as well as the state of disks CPU utilization OK Critical and the number of hanged applications Click the Clear errors button to remove all the errors from the list Online Statistics Click this button and specify the month and the year you would like to see the statistics for Click Apply to see the time used by each internet provider if available Click the Details button for more details URL statistic Click this button and select the required date to see the URL statistics for Click Apply to see the number of hits per each URL if available Event log Click this button and specify the date and the application s use are using to see a list of all events from the terminal log file date time application information and warning messages Al iriendlyway friendiyway in Munich and San Francisco www friendlyway com friendlyway client manager 3 2 Terminals The Terminals window of the administration console lists all terminals for the selected customer and related details Terminal the unique identifier of the terminal Product the model of the terminal e g friendly classic Serial number the serial production number of the terminal OS the operation system of the terminal Connection the type of the Internet connection Access period s The period of time in seconds when the Heart Beat is sent
37. seful here Last access date and time of the last access to the terminal State The state of the terminal can be of the following types OK the terminal operates without errors or warnings and has successfully sent its Heart Beat to the server Error some error s occurred e g the memory state is critical Warning immediately read the available warning s that might be helpful to prevent errors Undefined the terminal has failed to send its Heart Beat in a due time so the state is not defined It is recommended to check it manually Actions Click on the shortcut icons to perform the following actions with the current terminal Get current state Check the state of the terminal right away Reboot Restart the currently selected terminal Remote access Start a remote access program VNC that will access the currently selected terminal In case you do not have such program the system will suggest you to download it Filtering the entries Above the table there is a filtering pane which helps you customize the list of terminals Terminal state Select the state of the terminals you want to sort out or select the hyphen not to filter by the terminal state Warnings display only the terminals with some warnings that might be helpful to prevent errors Errors display the terminals with some errors e g the memory state is critical Offline display the list of offline terminals only Failed sort out the terminals that have
38. the list Password A dial up password to authorize the user for the dial up authorisation Hang up timeout Specify the timeout interval in seconds to disconnect Redial attempts Enter the number of attempts for redialing from the web console to reach the terminal in case of dialup access Redial pause Set the time period in seconds between the redial attempts Select the Use proxy check box in the Proxy settings pane to use and set up proxy Specify a valid Address Port User ID and a corresponding Password In case you are using a third party program for the Internet connection configure the Local proxy settings Port and the maximum time for the connection session Close connection after in seconds This will allow logging the errors during the connection Dial prefix Enter the dial prefix for outgoing external calls if required by the local telephone network Restore lost connection Select this check box to automatically restore the connection in case of accidental disconnection Keep connection after shutdown of service Select this check box to preserve the connection in case the service shuts down Handle Win9x RAS Errors The RAS remote access service errors that may arise in Windows 95 98 can be resolved automatically if this check box is selected Click OK to save the provided settings and close the configuration program Click Cancel to exit the program without saving You can also download the client server configur
39. to the server Remote access the type of the remote access VNC or PC Anywhere IP address the identification position address of the terminal You can create a new terminal edit the terminal settings or delete terminals use the New Edit and Delete buttons at the bottom of the window Filtering the entries Above the table there is a filtering pane which helps you customize the list of terminals Terminal state Select the state of the terminals you want to sort out or select the hyphen not to filter by the terminal state Warnings display only the terminals with some warnings that might be helpful to prevent errors Errors display the terminals with some errors e g the memory state is critical Offline display the list of offline terminals only Failed sort out the terminals that have not sent their Heart Beat in a due time Only OK display the terminals without errors or warnings that have successfully sent the Heart Beat to the server Only not OK sort out the terminals that have some errors or and warnings or those that have not sent their Heart Beat in a due time State monitoring In case the state monitoring is active the system controls and analyses the states of the terminals and sends messages to the service Select a suitable option here to display the terminals where the state monitoring is on or off On how to activate the state monitoring refer to topic How to monitor terminals z Country Select the needed co
40. touch screens like plasma displays a beamer and other display media A terminal can also serve as an interactive interface e g a surfing terminal with portal and payment functions a free information desk in a foyer of a company or office or just a pure display device Terminal Heart Beat The so called Heart Beat should be understood literally it is the heart beat of a terminal The Al friendlyway friendlyway in Munich and San Francisco www friendlyway com friendlyway client manager Heart Beat is a digital information a special signal sent to the client manager server after a predefined period of time e g every 15 minutes which reports that the terminal operates correctly The Heart Beat not only signals that a terminal is alive but at the same time it transfers all physical data about the computer hardware e g the CPU s temperature and the speed of the cooling fan Moreover it checks the client manager server for new contents or update packages available for the corresponding terminal All this information can be further collected at any time by the administrator of the terminal or of the terminal network to monitor if all of the terminals or similar devices are in good order In case the terminal does not respond in a pre configured time period a warning message is sent to the client manager web interface 12 see chapter Administration and Maintenance Optionally this message can be also delivered via
41. untry here countries are grouped for your convenience or select the hyphen not to filter by country Postal code Type the postal code of the terminal to be displayed Use the asterisk in this field instead of one or several digits For example if you type one asterisk terminals with any postal code will be sorted out depending on other search criteria If you combine the asterisk with other digits e g 21 3 all postal codes starting with 21 and ending with 3 will be displayed wl friendlyway friendiyway in Munich and San Francisco www friendlyway com friendlyway client manager Dial up accounts Click the Dial up accounts button to view or manage the dial up accounts assigned to the selected terminal You can assign more than one dial up account to a terminal in case of connection errors the dial up accounts will be used in the order as they appear in the list Add You can assign a new dial up account to the currently selected terminal Click the Add button and select a suitable dial up account from those available Confirm the selection by clicking OK Remove Click this button to remove the currently selected dial up account from the list of dial up accounts assigned to the terminal Move up down Change the order of the dial up accounts in the list In case of connection errors the dial up accounts will be tried out one by one in the order as they appear in the list Al iriendlyway friend yway in Munich an
42. usesedscucaddicdvasedasecudacegeeseusoats 24 Change license installation ciicississistesiscasiseescacasicseasccsieeeensadusasirecccusesirscadusisceasessduedeenaducnsarsacedensedeunasiseseaereaveaeeatdasteareedd 24 Create a USEF ACCOUNE icciiciccdecutsscdsivssrscecstnestccsesiuderstacdiuesesccdnsugursbedunissvecdasaiedvcecactedinsncaddsntecuedctncesecssneserscedstucseaadsesvearsees 25 Set Up Failure NoOtifiCAtIONS 60e eten iasa isrann deissa a ae ki kep kip contd cnczeekigntcentdeabechieestextdceescehddeuconts akasan a aaea adsan 26 Client Service Configuration 27 EICONSO acted oso E PEA A A A E T A E A T 28 G nerale eee aa aa n a m n a n e n En a aaa aaa 30 Connections oraeesccceee cece cena ence eee ene ee eeeen nmana eee eee 32 Logfiles e eect tee niin niin ini iii nunne nunne ennnen nunne nunne e annen n nnna mnnn mannanna nanna 34 Autostart nananman nent elie ened 36 Remote ACCESS iisisiccecsciic cost cics sets sccscetesccccztasnzcenacavacecanscacatanseceacateaceasatascganatacenace zcenaseeaeetaner 38 Monitoring 0s eceee titit tt iii iiss eennnneeseeaseeeeensseesensseesennsaneseensseeeenssenenenas 40 Kiosk Applications ccssscccsseeessseesseeeesseesesseeenseeeensceeesseeensaeeenscesesseesesseeensaesesseeessaneess 42 Desktop Protection cccsscccsssesssesesssesesscenesseeenseeeensceeesseeseseeensaesesseesesseesnsaesessseeessneess 44 friendlyway client manager 1 Introduction 1 1 About client manager Wit
43. you have an account by a Mail to SMS service provider Please refer to the friendlyway software support in order to set up SMS notification Al iriendlyway friendiyway in Munich and San Francisco www friendlyway com friendlyway client manager 4 Client Service Configuration This chapter describes the client part of the client manager software and provides guidelines for correct configuration on the client side The chapter is split into 9 sections each dedicated to a separate tab of the client service configuration software Al iriendlyway frianrikA n Miinict Ac lendiyway Viunicn and Si friendlyway client manager 4 1 License The License tab of the client service configuration provides the license information Installation Key D4BCSBEE 07 A4 4033 6401 EF 1104D7971F License tye one ews Fd Terminal iD Registered for The name of the license holder License key A unique license key is granted for each installation so the license key must match the Installation key specified below License type A license can be online or offline Note that the terminals working offline should be registered with an offline license Otherwise such terminals will not operate correctly Expires This field indicates the expiration date for the respective license Terminal ID The terminal ID in an optional format so that it could be informative and recognizable Click OK to save the provided settings and
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