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CapTel 800 User Manual - the Oregon CapTel Website!

1. Any unanswered calls appear as New Calls in the display screen Sy 1 To review calls press the Ca Tel DOWN arrow button 1 New Call Received 2 Use the UP and DOWN arrow y La buttons to move backwards Press YES for Options wy and forwards through previous s 24 Call History 1 of 3 call listings SMITH AUTO SHOP 321 555 9876 07 02 08 38 AM Press YES delete or NO to exit NOTE Once you ve pressed the DOWN arrow button to review new calls the New Calls Received display screen goes away You can still review any Caller ID information for these calls in the Call History menu 40 CALL HISTORY Customer Service 888 269 7477 Previous Calls You can review Call History information from previous calls at any time To review recent calls in Call History 1 With the handset hung up press EE the YES button to see Options a Dial from Phone Book 2 Check that Call History is N highlighted Press the YES Caption Answering Machine button to accept Settings Press YES to Select 3 Check that View Caller ID Press NO to exit Options Records is highlighted Press YES to select Caller ID Options View Caller ID Records 4 The CapTel display screen will Clear All Caller ID Records show you a list of phone numbers of calls to your CapTel 800 listing the most recent call first and going back in chronological order re TESTIS EEA Press NO to exit Options Use the UP and DOWN arrow but
2. ccceeeeeeeees 24 Outside Line dial a number to get 64 Phone Book dialing from the phone book 46 adding a new contact to the phone book acrsasaicceasarsectseenemntmatertances 44 editing names numbers in the phone DOOK sesniriensesronsrarososoiies 47 removing a contact from the phone bo0o0K sssssssseesssseeeeeessssssssssss 29 30 Placing a Call with captions sssssssssssseeeseeseseessssesssssessssss 16 without captionS esssssesesesesesssssesssssssssses 18 REC Mall eec e A 6 8 Flas hin 6 8 84 L TE E ete EA ESEN AEAT 6 8 TOE en 6 9 23 Captions 6 9 16 18 19 20 21 PEE ME eae ee eee 27 36 54 56 62 82 Redial Button ccccccccccccceceesseseeeeeeeeees 6 8 Requirements PLUME TMOG ccccecascasecsverseccraseenrnedacendiees 12 2 Line mode oseeeeeeeesessssseseeecsossssssssssee 79 Customer Service 888 269 7477 Reviewing Captions cccceeeeeee 28 29 30 durne a Calleri 28 after hanging Up ssessssssesssssssssseseesssessssesss 29 Ringer T CU AEREE EEEE IAE NEE 68 VOIUME c cccceccecccscceccecccecceccescencceccancens 69 Pie en 70 Saving Conversations eeessssssseesseeeeessssssses 30 E A D a IE E I PO AOE 12 requirements 1 Line mode 0006 12 requirements 2 Line mode 0006 79 help with set Up cece es back cover Signal Meter asigescesccacsessaveeesacaensaeatsunsanssaveces 24 Spanish turning on off ca
3. Dialing a Number to Get an Outside Line on page 64 Customer Service 888 269 7477 GETTING STARTED 13 STEP 6 Register Your Long Distance Provider for 1 Line Mode Only If you plan to make long distance captioned calls with your new CapTel phone please let CapTel Customer Service know what long distance company you want your charges to be billed under so that it appears correctly on your phone bill under your existing long distance service or calling plan If you do not inform CapTel Customer Service which long distance service should be used long distance captioned calls placed on your CapTel phone will be billed under the same long distance service company that your state uses for Relay calls varies by state Registering your Long Distance service only affects long distance calls that are captioned Local calls and calls to toll free numbers are not affected You are never charged a fee for using the CapTel captioning service To Indicate Your Preferred Long Distance Carrier Select One e Register online at www CapTel com e Email at CapTel CapTel com SE SR KEES S SEE sos IIRS K e Call toll free 1 888 269 7477 V TTY e Fax to Customer Service 1 608 204 6167 P lt e Fill out and mail the blue Long Distance registration card that came in your CapTel box NOTE If people call your CapTel phone via long distance encourage them to register their long distance service calling plan with CapTel Cus
4. TONE f you hear mid range frequencies best press the TONE button repeatedly until you see Tone is Medium on the display screen Tone is Medium TONE f you hear high frequency tones better press the TONE button repeatedly until you see Tone is High on the display screen Tone is High NOTE You can also use a headset E or neckloop to enhance the sound quality Please see page 11 for instructions Customer Service 888 269 7477 MAKING AND ANSWERING CALLS 23 Knowing When Sounds Are on the Line The display screen shows you when sounds are occurring during your call with two visual indicators the Signal Meter and the Outgoing Volume Meter These meters only appear during captioned calls The Signal Meter CapTel CA C1234 Tones Ringing 1 2 This helpful meter lights up to indicate ge Hello this is John who is calling please sounds on the handset such as the caller s voice or a busy signal It shows whenever a sound is coming through the handset even if the sound ts not loud enough for you to hear The size of this meter expands and contracts with the volume of the sound Very loud sounds cause the meter to completely light up the whole box Quiet Signal sounds may cause just a single dot on the Meter display to light up This meter can help you gauge when a person Is finished speaking or initially answers a call Press to Review the Conversation The Outgoing Volume Meter C
5. This section explains how to save frequently called phone numbers into your Phone Book for easy dialing TOPICS Adding a New Contact to your Phone Book Calling a Phone Number in the Phone Book Editing an Existing Contact in your Phone Book Removing a Contact from your Phone Book Customer Service 888 269 7477 USING THE PHONE BOOK e 43 Adding a New Contact to your Phone Book You can save 97 names and phone numbers in the CapTel 800 Phone Book To add a new contact to the Phone Book 1 With the handset hung up press ee the YES button to see Options Call History Press the DOWN button Dial from Phone Book repeatedly until Edit Phone Book is highlighted Press the ee Caption Answering Machine YES button to select Settings 2 wy 3 Press the DOWN button until Add a New Contact BG Ee Oniane A is highlighted Press the YES Edit Phone Book button to select Edit Existing Contact Use the dialing pad to enter Add a New Contact the letters of the name of the Remove a Contact person you wish to add Look for the letters listed on the number keys to know which number key to press For some Press YES to Select Press NO to exit Options letters you may need to press the number key several times Edit Phone Book until the correct letter appears on the display screen Name Mary_ Number Press YES to edit number or NO to exit A for Shift W for Backspace for Space Exampl
6. press the YES button to save 7 Press the NO button recta eee ACTar cee oral cis repeatedly to exit NOTE If you program a Call Waiting block but you do not have Call Waiting service your captioned calls will not dial out correctly 2 LINE MODE If Line 2 has Call Waiting service you should enter a Call Waiting block to make sure that captions are not interrupted You can still use Call Waiting service in 2 Line mode however See page 84 for details Customer Service 888 269 7477 SETTINGS 67 Turning the Ringer Switch On Off Back top edge view of CapTel 800 You can turn the Ringer off so that no sound is made when your new CapTel phone rings To turn the Ringer switch to ON or OFF simply move the switch on the back top edge of your CapTel phone to ON or OFF This setting will remain the same until you change it again NOTE If the Ringer switch is turned to Off you will not be able to change the Ringer Volume or the Ringer Pitch in the CapTel menu Options until you turn the Ringer switch to on The display screen will indicate that the Ringer is off 68 SETTINGS Customer Service 888 269 7477 Changing the Volume of the Ringer You can set the volume of the CapTel 800 Options ringer to the volume that you hear best Call History Choose from Minimum volume 105 dB Dial from Phone Book Medium volume 111 dB or Maximum Edit Phone Book volume 117 dB Conversation Options Caption Answering Mac
7. Book is highlighted Press the YES button to accept Press YES to Select Press NO to exit Options Check that Edit Existing Contact is highlighted Edit Phone Book Press the YES button to select Add a New Contact Remove a Contact The display screen will show you the first listing in your Phone Book Use the UP and DOWN arrow buttons to move T through the various contacts in your Phone Book When you find the contact you wish to change press the YES button to select it Phone Book 1 of 7 Name Mary Number 555 1234 v Press YES to edit name or NO to exit Customer Service 888 269 7477 USING THE PHONE BOOK 47 Sy 6 To edit the name use the DOWN ANG Ga arrow button as a backspace to erase letters You can enter new different letters using the dialing pad Look for the Number 555 1234 letters listed on the number keys to know which number key to press For some letters Press YES to edit number or NO to exit you may nee d to press the for Shift W for Backspace for Space same number key several times until the correct letter appears on the display screen Zz 7 When you are done editing the a ape name press the YES button to move to the number Name Mary at Home_ wy To edit the phone number use Name Mary at Home the DOWN arrow button as a Number 555 1234 __ backspace to erase numbers You can enter new different numbers using the dialing pad Press YES to accept
8. Customer Service at 1 888 269 7477 V TTY If the equipment is causing harm to the telephone network the telephone company may request that you disconnect the equipment until the problem is resolved This equipment cannot be used on public coin phone service provided by the telephone company Connection to party line service is subject to state tariffs If the CapTel causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required But if advance notice is not practical the telephone company will notify you as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is necessary Occasionally your telephone company may make changes in its facilities equipment operation or procedures that could affect the operation of your equipment If so you will be given advance notice of the change to give you an opportunity to maintain uninterrupted service If your home has specially wired alarm equipment connected to the telephone line ensure the installation of the CapTel does not disable it If you have questions about what will disable alarm equipment consult your telephone company or a qualified installer The CapTel telephone does not have any user serviceable parts Modification or changes to the CapTel not expressly approved by Ultratec Inc can void your authority to operate the equipment FCC INF
9. Press NO to exit Options Settings Caption Settings Press the DOWN button until Display Settings Phone Settings is highlighted Press the YES button to select J Press the DOWN button repeatedly until Tone or Pulse Dialing is highlighted Phone Settings Press the YES button to select Ringer Volume Ringer Pitch Keypad Lights Press the UP or DOWN button to select Tone Dialing or Update Phone Pulse Dialing mas Press YES to Select Press NO to exit a Press YES to Select Press NO to exit Options 6 When the Dialing mode you Currently Tone Dialing want is highlighted press the YES button to accept Pulse Dialing Press the NO button to exit out of the Options menu N 0 gt 040404 Press YES to accept or NO to exit Customer Service 888 269 7477 SETTINGS 73 Updating Your CapTel Phone Occasionally changes are made to the CapTel 800 software Your phone can check whether new software is available and then perform an update as needed over the telephone line This process ensures you will always have the latest technology for as long as you own your CapTel 800 To update your CapTel 800 software 1 With the handset hung up TE press the YES button to see Call History Options Dial from Phone Book Edit Phone Book Press the DOWN arrow button Conversation Options Caption Answering Machine repeatedly until Settings is highlighted Press the YES button to select Press
10. be with you shortly During this message the caller will not be able to hear you speak CapTel CA C1234 F Hi mom it s Mary calling 5 Watch the display You may begin speaking as soon as you see that the call has connected Press to Review the Conversation NOTE f the call was not placed through the Captioning Service the call will not be captioned You cannot turn on captions manually in the middle of a call with 1 Line CapTel The light around the CAPTIONS button will turn off during the call If you would like captions ask the person to hang up and call you again through the Captioning Service using the toll free Voice Number see page 1 Once you hang up the light around the CAPTIONS button will turn on again 20 e MAKING AND ANSWERING CALLS Customer Service 888 269 7477 TIP If you answer an incoming call on a phone other than the CapTe and you hear a beep that reoccurs throughout the call the person who called you used the CapTel Captioning Service Pick up your CapTe phone It will detect the beep signal and begin showing you captions Hang up the extension phone right away and continue the call using your CapTel phone There is a 1 2 minute time limit for the CapTel phone to be picked up when the call is answered on another extension phone Otherwise the call will be disconnected Answering a Call Without Captions captions When your CapTel rings the display lights up and flashes gt RING Pi
11. you are ready to make calls Customer Service 888 269 7477 SETTINGS 75 Saree Using CapTel in 2 Line Mode Optional This section tells you how to set up and use your CapTel phone in 2 Line mode TOPICS About 2 Line Mode Turning 2 Line Mode On Off Turning Captions On Off in 2 Line Mode Answering an Incoming Call in 2 Line Mode Using Call Waiting in 2 Line Mode 76 USING CAPTEL IN 2 LINE MODE Customer Service 888 269 7477 About 2 Line Mode Your CapTel phone can be used with two telephone lines instead of just one telephone line This optional method is called 2 Line mode Using your CapTel phone in 2 Line mode lets you e Receive captions on all incoming calls Your caller dials your phone number directly without having to dial the Captioning Service first e Turn Captions on or off at any time during a conversation e Get full captioning for every type of call including emergency calls and calls through relay e Share a call without interrupting captions Others can pick up an extension line e Enjoy phone services like Call Waiting NOTE Using CapTel in 2 Line mode is optional and requires a second analog telephone line with its own telephone number separate from Line 1 The CapTel 800 phone does not require two telephone lines to work it can be used with just one telephone line as described earlier in this user manual However using CapTel with two telephone lines gives y
12. Call Waiting feature on Line 1 the line that carries your voice conversation even when you have programmed a Call Waiting block in the CapTel menu 4 If you are not receiving captions e Check that both telephone lines are installed correctly working and available for use The primary line must be in the jack marked with the wall jack icon Line 1 on the back top edge of the CapTel phone e If in an office setting check that the dialing prefix is correct e If in an office setting make sure Line 2 properly supports 800 numbers 5 If your phone doesn t ring on an incoming call check to make sure the primary line they are calling is plugged into the jack labeled Line 1 on the back top edge of the CapTel phone Customer Service 888 269 7477 USING CAPTEL IN 2 LINE MODE 85 Problem Solving My CapTel does not ring Check that the RINGER switch is set to ON Too many phones and or computer modems in your home may exceed the Ringer Equivalence Number REN allotted by your telephone service Contact your telephone service provider to verify that your service is adequate for the number of phones devices you use want to make captioned calls at work but I don t hear a dial tone when I pick up the handset If you need to dial a 9 or another number to get an outside line then you must enter the 9 into the Dialing Prefix feature in the CapTel menu See page 64 for details Leaving messages on
13. Captioning Service Voice Number see page 1 1 The person calling you first dials the toll free Captioning Service Voice Number see page 1 2 The caller will hear a recorded greeting that asks for your telephone number The caller should enter your phone number and press pound Recorded greeting Thank you for calling the Captioned Telephone Service For long distance calls be sure to register your preferred long distance provider For additional information press pound Please enter the area code and phone number of the person you are calling followed by the pound sign 2 LINE MODE In 2 Line mode your callers can dial your phone number directly they do not need to dial the Captioning Service first You can turn captions On Off at any time in the call on any call incoming or outgoing For directions on answering calls in 2 Line mode please see page 83 Customer Service 888 269 7477 MAKING AND ANSWERING CALLS 19 3 When your CapTel rings the display lights up and flashes RING captions 4 Pick up the handset If the caller is connected through the Captioning Service there is a pause while the service connects to your CapTel phone The red light around the CAPTIONS button turns on and the display reads Waiting for Captions DI RING During the pause the person calling you hears the recorded 7 message Please hold the Waiting for Captions person you have called will as
14. Grane enter the number you need to get an outside line Use the DOWN arrow button to backspace and press the UP arrow button to add 2 second delay which will appear as a comma prese VES eaveliumiber or tO no ext v for Backspace amp for 2 second delay Dialing Prefix _ 6 When the number is entered press the YES button to save 7 Press the NO button repeatedly to exit Edit Dialing Prefix Dialing Prefix 9 Press YES to save number or NO to exit w for Backspace for 2 second delay 2 LINE MODE When you place a call in 2 Line mode you need to dial the 9 or other number to get an outside line before you dial the telephone number even after you ve entered a Dialing Prefix into the CapTel menu The Dialing Prefix feature only applies to Line 2 the telephone line that connects to the Captioning Service to provide Captions Because your calls are placed over Line 1 the telephone line that carries the voice portion of the call you still need to manually enter the Dialing Prefix before placing a call Customer Service 888 269 7477 SETTINGS 65 Setting a Call Waiting Block Do you have Call Waiting as part of your telephone service Call Waiting is not supported in 1 Line mode as it may disrupt your captions If you have Call Waiting service you need to set a Call Waiting Block in the CapTel menu Setting a Call Waiting Block only affects captioned calls You can still use Call Waiting when the Capti
15. NO to exit adjust the caption font size during a live call Set Conversation Font Size NOTE Changing the font size applies only to conversation captions The font size and style for your CapTel 800 menu Options always remains the same Conversation Font is LARGE Use amp or W to select Conversation Fonts Press YES to accept Fonts or NO to exit 34 VIEWING CAPTIONS Customer Service 888 269 7477 Setting the Color of the Captions You can change the color of the caption font and the background color on the display screen to a color combination that you prefer This can only be done before or after a call Caption colors cannot be changed during a live captioned call Color choices include WHITE RED GREEN BLUE CYAN MAGENTA GRAY BLACK OR YELLOW Changing the color will apply to saved captions as well NOTE Changing the font background color applies only to conversation captions The font size and style for your CapTel 800 menu Options always remains the same Options To change the caption font and Call History background color Dial from Phone Book Edit Phone Book Conversation Options 1 With the handset hung up press the YES button to Caption Answering Machine see Options Settings Press the DOWN button repeatedly until Settings Is HU MO RuGn eS highlighted Press the YES Settings 2 button to select Caption Settings 3 Press the DOWN button until A Sie Sos Phone Settings Display
16. Service You may speak to the other party during this time The display will indicate when the Captioning Service has connected You will receive captions throughout the remainder of the call or until you turn the feature off by pressing the CAPTIONS button again Customer Service 888 269 7477 USING CAPTEL IN 2 LINE MODE 83 Using Call Waiting in 2 Line Mode With 2 Line CapTel you can use enhanced telephone features provided by your phone company such as Call Waiting that you may have as part of your telephone service You will see captions during your first conversation and during the second Call Waiting conversation as well You must have Call Waiting service on Line 1 in order to use this feature To use Call Waiting 1 During a conversation listen for the beep or look for TONES am getting the garden ready ih ti it icici what have you been up to oh IN TNE CARTONS TE May MOKUE fthat is wonderful TONES did an incoming call with you have a chance to ask about Call Waiting those new seeds TONES 2 Inform the party you are speaking with on the initial call that you have another call Press to Review the Conversation on Call Waiting and ask if they would mind holding FLASH 3 Press the FLASH button to switch to the second call you will now receive captions of this call FLASH 4 Press the FLASH button to return to the first call if appropriate NOTE f Line 2 also has Call Waiting service yo
17. Turning Keypad Lights On Off Using Tone or Pulse Dialing Updating your CapTel Phone Customer Service 888 269 7477 SETTINGS 59 Setting the Captions Default to On Off You can change the default setting of your CapTe 800 to always have the captions button set to ON or to always have the captions button set to OFF Your CapTel 800 comes with the Captions Default set to ON captions Captions Default On When the caption default is set to ON every outgoing call is automatically connected to the Captioning Service The light around the CAPTIONS button remains lit You will receive Captions on every outgoing call NOTE In 1 Line Mode the Caption Default does not affect incoming calls If an incoming call is placed through the Captioning Service you will automatically receive captions throughout the call even if the Caption Default is set to Off Please see Toll Free Captioning Service Voice Number on page 1 for the number to give your callers If your caller does not dial through the Captioning Service you will not receive captions during the call The light around the CAPTIONS button will remain off captions Captions Default Off When the Caption Default is set to OFF outgoing calls are not automatically connected to the Captioning Service The light around the CAPTIONS button stays off Calls are treated exactly like any regular telephone call with you and the other party talking over the telephone line and no
18. answering machines You may begin leaving your message as soon as you see BEEP on the display screen or hear the recorded greeting end or see the signal meter stop flashing which indicates silence after the beep If you receive no further information you may assume your message was recorded If the answering machine Is capable of confirming that a message was left you will see the confirmation message on the CapTel display Using automated touchtone systems With CapTel you can easily navigate through automated phone menu systems example press 1 for sales press 2 for shipping etc You can press number buttons at any time during a call to make selections You do not need to wait for captions prior to pressing your selection The Captioning Service continuously transcribes anything that is said over the phone regardless of what you are saying or which buttons you press NOTE Some automated systems have very short response times which may disconnect you If this happens simply hang up and try the call again 86 e PROBLEM SOLVING Customer Service 888 269 7477 Difficulty hearing over the CapTel 800 handset e Try adjusting the volume setting by pressing the VOLUME bar To increase the volume press and hold the right side of the bar Watch the status lights above the VOLUME bar to know what the setting is See page 22 e Try adjusting the TONE setting to enhance different frequency sounds Press the TONE key t
19. cord into the round power jack marked Power 2 Plug the first telephone line cord into the jack marked Line 1 This should be your primary telephone line the phone number that you give callers to reach you 3 Plug the second telephone line cord into the telephone jack marked Line 2 This telephone line must be a standard analog phone line or DSL with filter 80 USING CAPTEL IN 2 LINE MODE Customer Service 888 269 7477 4 Plug the telephone line cords into the appropriate wall jacks and the AC adapter into an electrical outlet Make sure that each telephone cord plugs into a separate line each with its own telephone number not just an extension line STEP 2 Activate the 2 Line Menu option 1 2 3 4 Sy Sy Customer Service 888 269 7477 With the handset hung up press the YES button to see Options Press the DOWN button repeatedly until Settings is highlighted Press the YES button to select Check that Caption Settings is highlighted Press the YES button to select Press the DOWN button until 1 or 2 Line Captions is highlighted Press the YES button to select USING Options Call History Dial from Phone Book Edit Phone Book Conversation Options Caption Answering Machine Settings Press YES to Select Press NO to exit Options Settings Caption Settings Display Settings Phone Settings Press YES to Select Press NO to exit Caption Setti
20. is Susan Alexander wanted to talk with you about the meeting on Tuesday night please call me back talk to you soon Press to Review the Conversation 2 LINE MODE With 2 Line mode you can dial an extension number or a number combination to access voice mail services SEEING CAPTIONS OF ANSWERING MACHINE VOICE MAIL MESSAGES 57 TIP As you review voice mail messages use the CapTel 800 to follow any instructions from your voice mail system such as Press 1 to re play messages or Press 2 to delete You do not need to wait for the captions before pressing the keys Your CapTel 800 will continue to display captions of everything said over the phone oa If you have any questions or difficulty using your CapTel to access voice mail CapTel Customer Service would be happy to assist you Press the CUST SERV button or dial 1 888 269 7477 for help NOTE f calling from an office you may need to dial 9 before pressing the Customer Service button 58 SEEING CAPTIONS OF ANSWERING MACHINE VOICE MAIL MESSAGES SECTION 8 Setti ngs This section explains how to adjust settings for the captions the display screen and the phone to fit your preferences TOPICS Setting the Captions Default On Off Turning Spanish Captions On Off Dialing a Number to Get an Outside Line Setting a Call Waiting Block Turning the Ringer Switch On Off Changing the Volume of the Ringer Setting the Pitch of the Ringer
21. listing Use the number pad key to change or enter a new phone number Use the UP arrow button to insert a 2 second delay which will appear as a comma When you are finished making changes press the YES button to accept 52 USING SPEED DIAL BUTTONS Speed Dial 1 Name Mary Number 555 1234 Please lift handset to dial this number Press YES to edit or NO to exit Edit Speed Dial Name Mary Cell_ Number 555 1234 Press YES to edit number or NO to exit A for Shift W for Backspace for Space Edit Speed Dial Name Mary Cell Number 789 3456 _ Press YES to accept or NO to exit w for Backspace for 2 second delay Customer Service 888 269 7477 Calling with the Speed Dial Buttons CAPTIONS 1 Make sure that the light around the CAPTIONS button is on SPEED 2 Press the SPEED DIAL key with Speed Dial 1 DIAL the number that you want G to call Name Mary Cell 3 Lift the handset Your CapTel Number 789 3456 phone will dial the phone number for you automatically Please lift handset to dial this number Press YES to edit or NO to exit 4 Listen or watch the signal meter to know when someone answers Watch the display screen for captions Begin Mary Cell your conversation as you 7893456 normally would Waiting for Captions When you are done with your a call hang up the handset Dialing CapTel CA 1234 F Hello this is Mary Oh hi l m so glad you NOTE You ca
22. the power adapter in the power socket labeled Power located on the back top edge of the CapTel 800 2 Plug the power adapter into a wall outlet or power strip The CapTel display screen will light up to let you know power is connected TIP Plug your power adapter into an electrical power surge protector to protect your CapTel 800 from damage caused by unspecified electrical voltage or lightning 12 GETTING STARTED Customer Service 888 269 7477 STEP 3 Connect to your telephone service 1 Plug one end of the telephone cord into the telephone jack labeled Line 1 located on the back top edge of the CapTel 800 Use the telephone cord included with your new CapTel 800 phone 2 Plug the other end of the telephone cord into a telephone wall outlet e Pick up the CapTel handset and listen for a dial tone to make sure that the telephone service is connected properly The Signal Meter in the lower right corner of the display screen shows when a dial tone Is present see page 24 for details 1 Line Mode Telephone Line Power Cord m 9 EERE Telephone Back top of CapTel 800 Power Wall Outlet Outlet 2 LINE MODE To use CapTel in 2 Line mode optional please see Set Up directions on page 80 STEP 4 Do you have Call Waiting service If yes please see Setting a Call Waiting Block on page 66 STEP 5 Do you have to dial a 9 or another number to get an outside line If yes please see
23. 2 SETTINGS Customer Service 888 269 7477 6 Press the YES button to accept Spanish Captions Currently Enabled Enabled Disabled 7 Press the NO button to exit out of the Options menu You are now ready to make and receive calls with captions in Spanish To make a call with Press YES to accept or NO to exit Spanish language captions lift the handset and dial the number you want to call NOTE Spanish Captions must be Enabled in order for you to receive captions in Spanish If Spanish Captions are Disabled and a Spanish speaking person calls you their captions will not appear in Spanish You will need to ask them to call you back in a few minutes after you ve had a chance to set Spanish Captions to Enabled Spanish to Spanish captioning available every day from 7 00 a m 11 00 p m CST Spanish to Spanish Captioning Calls ccscscsscseees 1 866 217 3362 California Spanish to Spanish Only ccsessceseesees 1 866 399 9090 Texas Spanish to Spanish Onlly cccccsccsscccceseecees 1 800 933 5417 International Spanish to Spanish Captioning 1 608 204 2795 Spanish CapTel Customer Service c ccscccsccscesceseees 1 866 670 9134 Customer Service 888 269 7477 SETTINGS 63 Dialing a Number to Get an Outside Line Is a number required to get an outside line before you can place a call In some office settings for example you may need to dial a 9 or other numb
24. AL button to review dial any of the last 10 numbers called FLASH 8 FLASH Button Some telephone service features like Call Waiting require a hook flash The hook flash is a very brief interruption of the connection like hanging up the phone for one second There is a brief click or silence on the line MUTE 9 MUTE Button Silences the sound from your end of the conversation When the MUTE button is pressed red light around the button is ON the person on the other end of your call will not be able to hear you You will still be able to hear the caller and see captions of everything they say To turn the Mute feature off press the MUTE button again red light around the button is OFF 8 GETTING STARTED Customer Service 888 269 7477 TONE 10 TONE Button Allows you to adjust the sound settings of the call letting you enhance LOW MED or HIGH frequency tones to find the range that you hear best captions 11 CAPTIONS Button To see captions during your call make sure the red light around the CAPTIONS button is on Your outgoing calls will automatically be directed through the free service that provides the captions In 1 line mode the CAPTIONS button must be on before you make a call in order to get captions 2 LINE MODE In 2 Line mode captions can be turned On or Off at any time during a call To turn the captions off just press the CAPTIONS button to turn the red light off 12 VOLUME Bar L
25. Call History press the YES button to Dial from Phone Book Onti Edit Phone Book see Uptions Conversation Options Press the DOWN button Caption Answering Machine repeatedly until Settings is highlighted Press the YES SER Te Press NO to exit Options button to select vy Settings Caption Settings Sy 3 Press the DOWN button until Display Settings is highlighted Phone Settings Press the YES button to select kd 4 Press YES to Select Press the DOWN button until Press NO to exit Set Conversation Font Display Settings Size is highlighted Press the Set Conversation Colors YES button to select Set Conversation Font Size LCD Brightness Press YES to Select Press NO to exit Customer Service 888 269 7477 VIEWING CAPTIONS 33 5 The display screen shows what oera pont cee the current font size setting Is Press UP or DOWN buttons to select the font size you want Conversation Font is SMALL MEDIUM or LARGE SMALL Once you ve selected the font SIZE press the YES button to Use amp or W to select Conversation Fonts accept or press the NO button Press YES to accept Fonts or NO to exit to exit Set Conversation Font Size Press the NO button repeatedly to exit out Conversation Font is of the menu system MEDIUM NOTE You need to adjust select the caption Use amp or W to select Conversation Fonts font size before or after a call You cannot Press YES to accept Fonts or
26. ORMATION 93 Getting Help If you have any questions comments or concerns as you use your new CapTel 800 we re here to help Use any of these ways to contact us con CUST SERV Button SERV C Pick up the handset and press the CUST SERV button to automatically speed dial to our helpful Customer Service team If you are in an office setting you may need to dial 9 first and then press the CUST SERV button Help is available Monday Friday during standard business hours Phone 1 888 269 7477 V TTY FAX 608 204 6167 Z Mail CapTel Customer Service 450 Science Drive Madison WI 53711 Email CapTel CapTel com Online www CapTel com
27. Settings is highlighted Press the YES button to select 4 Ma ke sure that Set Press YES to Select Press NO to exit Conversation Colors is highlighted Press the YES button to select Set Conversation Font Size LCD Brightness pd Vv Display Settings Press YES to Select Press NO to exit Customer Service 888 269 7477 VIEWING CAPTIONS 35 5 The display screen shows what Set Conversation Colors the current text color and background color are set to Text Color BLACK with an pointing toward the Background Color WHITE Text Color setting Press the YES button to select Text Color Use amp or to select Text or Background Press YES to change Colors or NO to exit A color palette appears on the bottom of the display Use the UP and DOWN arrow keys to move through the various font color choices When you find a Background Color WHITE font color you prefer press the YES button to accept Set Conversation Colors Text Color BLACK Use or W to select Conversation Colors Press YES to accept Colors or NO to exit The display moves down to indicate Backgrou nd Color Set Conversation Colors Press the UP and DOWN arrow keys to move through the Text Color BLACK various background color Background Color WHITE choices When you find a background color you prefer press the YES button to accept Press the NO button a epi R repeatedly to exit out of the menu sys
28. TEL IN 2 LINE MODE Customer Service 888 269 7477 Answering an Incoming Call in 2 Line Mode 1 When the CapTel rings RING is displayed EN a 2 Pick up the handset to answer Aa Check to see if the Captions RING feature Is on the red light around the CAPTIONS button is on If the Caption Feature is On captions The CapTel phone will automatically connect the call to the Captioning Service using Line 2 After an initial delay of 12 15 seconds captions of everything the caller says will be displayed NOTE As you answer a call there is a delay between the time you answer and the time that captions begin because it takes time for the phone to connect to the Captioning Service and initiate captions The display will indicate when captions are ready During this time you and your caller will be able to speak to and hear each other so you may begin your conversation if you can hear the caller clearly enough You may ask your caller to hold for a moment while captions are being established or speak to the other party during this time Or begin your conversation when you see a CapTel CA appear on the display If the Caption Feature is Off CAPTIONS The call will not start with captions To receive captions simply press the CAPTIONS button at any time during the conversation Verify that the CAPTIONS button light is on There will be an initial delay of about 15 seconds as the phone connects to the Captioning
29. TOVA CORET 305 016903 7 10 IMPORTANT Dialing 911 in an Emergency in 1 Line Mode To reach help as quickly as possible in an emergency all 1 Line CapTel calls placed to 911 connect directly to Emergency 911 Services 911 calls are not routed through the Captioning Service This means e Emergency 911 calls are not captioned in the same manner as regular CapTel calls e Emergency 911 calls are treated as Voice Carry Over VCO calls during which the 911 call taker can hear everything you say and then types his her response which appears on the CapTel display screen e You speak directly into the handset as you would with any other CapTel call The 911 call taker will hear everything you say You may not be able to hear the call taker but he she can type instructions to you which will appear on the CapTel display screen e Watch the CapTel display screen for information Dialing 911 in 2 Line Mode If you use CapTel in 2 Line mode calls to 911 are handled exactly the same as if you called from any other phone connected to your telephone service Plus you get captions of the call directly from the Captioning Service A Please familiarize yourself with Dialing 911 in an Emergency on page 26 CapTel is the latest innovation from Ultratec Ultratec Inc 450 Science Drive Madison WI 53711 888 269 7477 V TTY 866 670 9134 Spanish CapTel Customer Service Email CapTel CapTel com Fax 608 204 6167 Web www Cap
30. Tel com 2010 Ultratec Inc All rights reserved Ultratec and CapTel are registered trademarks of Ultratec Inc Congratulations on Choosing CapTel Welcome to the Captioned Telephone CapTel With CapTel you can see Captions of everything people say over the phone letting you enjoy calls with confidence Please take a moment to read this guide and learn e How to start using your CapTel phone e How your CapTel phone works e How to get help when you have questions We want the CapTel phone to be enjoyable and convenient for you As you use your new phone we welcome your questions and comments If we can help please call you can even call using your new CapTel phone Sincerely CapTel Customer Service 1 888 269 7477 www CapTel com Toll Free Captioning Service Voice Number Give people who call you the appropriate Captioning Service Voice Number in order to get captions when they call you 1 Line CapTel users only See directions on page 19 to get captions on incoming calls Captioning Service Voice Number cocccccccccccecees 1 8 17243 2823 Exceptions Federal Relay CapTel Calls ssesssosssessecseeceee 1 888 801 7210 Spanish to Spanish Captioning Calls 1 866 217 3362 California Residents Only Non Federall 1 866 399 9050 California Spanish to Spanish Only s0 1 866 399 9090 Texas Residents Only Non Federal 0 1 800 933 5129 Texas Span
31. YES to Select Press NO to exit Options Settings Press the DOWN arrow button repeatedly until Phone Caption Settings Display Settings Settings is highlighted Press the YES button to select Press the DOWN arrow button repeatedly until Update ere rea age Phone is highlighted Press the YES button to select Phone Settings Ringer Volume Ringer Pitch Keypad Lights Tone or Pulse Dialing Update Phone Press YES to Select Press NO to exit Options 74 SETTINGS Customer Service 888 269 7477 5 Press the YES button to begin Update Phone updating your phone or press Warning the NO button to exit Update could hn pio NOTE You can set the update to 30 minutes begin automatically at a more Press YES to Update Phone or convenient time Press the UP Press to set a Delay or arrow button to set up a timed Press NO for Options delay Select when you want the update to begin in 1 hour in 2 hours etc using the UP and Update Phone DOWN arrow buttons Once a delay has been set you can continue using your CapTel phone to make answer calls This will not Software Version Up To Date disrupt the planned update process No Updates Available Connecting to Update Server Connected to Update Server 6 The CapTel phone checks to make sure that your software is up to date If a new software version is available your CapTel phone automatically updates to the most current version then resets itself so
32. an office setting please see Dialing a Number to Get an Outside Line on page 64 If you have Call Waiting please see page 66 for special instructions To place a call with captions captions Before you dial check that the red light around the CAPTIONS button is on The Captions feature must be on before you place a call in order for you to get captions If the light is off press the CAPTIONS button to turn it on 1 Lift the handset 2 Dial the phone number of the person you wish to call Dial a Number or Press Speed Dial 16 MAKING AND ANSWERING CALLS Customer Service 888 269 7477 3 As you dial the display screen shows the status as your CapTel phone connects to the Dialing captioning service letting you 4448910 know when captions are ready 4 Listen or watch the signal Waiting for Captions meter to know when someone a answers Watch the display screen for captions Begin your conversation as you CapTel CA C1234 Tones Ringing 1 2 normally would 3 M Hello this is John who is calling please When you are done with your call hang up the handset Press to Review the Conversation f Signal Meter TIP Remember to dial 1 area code if the number you are calling is long distance TIP You may want to let the person you are calling know you are using a Captioned Telephone or you may choose not to mention it The choice is yours NOTE f the Caption feature is turned off w
33. apTel CA C1234 Tones Ringing 1 2 This meter helps you see how loudly you 3 M Hello this is John who is calling are speaking More of the bar lights up pene if you speak loudly Less of the bar lights up if you speak quietly You can use the Volume Meter to gauge the volume of your own voice during a call Press to Review the Conversation NOTE f you notice that the Outgoing Volume Meter is filling completely you f may be speaking too loudly Outgoing Volume Meter 24 MAKING AND ANSWERING CALLS Customer Service 888 269 7477 Using Assistive Devices with CapTel You can use your CapTel phone with headsets a neckloop or with another type of assistive listening device to maximize the audio quality or to enjoy hands free use Simply plug the headset assistive device into the appropriate 2 5 mm or 3 5 mm audio jack located on the front edge of the CapTel phone Look for the small protective cover marked with Q and R symbols Open the protective cover to access the jacks Headset or a 25mm 3 5mm Neckloop Customer Service 888 269 7477 MAKING AND ANSWERING CALLS 25 Dialing 911 1 Line Mode To reach help as quickly as possible in an emergency all 1 Line CapTel calls placed to 911 connect directly to Emergency 911 Services 911 calls are not routed through the captioning service This means e Emergency 911 calls are not captioned in the same manner as regular CapTel calls e Emergency 911 calls are
34. bes everything the othe party says into captions CapTel works like any other telephone with one important difference it also displays written captions during your call The captions are provided by a free service that connects to your calls The service transcribes everything the other party says into captions for you to read on the CapTel display Captions are treated with absolute confidentiality NOTE The CapTel 800 phone does not generate captions by itself The phone works with the Captioning Service to display captions during your call 4 HOW CAPTEL WORKS Customer Service 888 269 7477 GEMM Getting Started This section explains how to start using your new CapTel 800 phone TOPICS What is in the Box Overview of CapTel 800 Phone Using a Headset or Neckloop Optional Setting up your CapTel 800 What is in the Box Your CapTel 800 includes the following parts e CapTel 800 Phone e User Instructions e Power Adapter to plug intoa wall outlet Customer Service 888 269 7477 GETTING STARTED 5 Overview of CapTel 800 Phone Press to Review the Conversation SURRUUELULLY Customer Service 888 269 7477 1 Display Screen Shows captions Caller ID Phone Book entries and more 6 2 YES Button Allows you to access and select items in the Options list and respond Yes to questions or commands on the display screen 3 NO Exit Button y Allows you to resp
35. c shock and injury to persons Te 2 Read and understand all instructions Follow all warnings and instructions on the CapTel Unplug the CapTel from the wall outlet before cleaning Do not use liquid or aerosol cleaners Use a damp cloth for cleaning Do not use the CapTel near water for example near a bath tub wash bowl kitchen sink laundry tub in a wet basement or near a swimming pool Do not place the CapTel on an unstable cart stand or table The CapTel may fall causing serious damage to the phone The CapTel should be operated only from the type of power source indicated on the marking label If you are not sure of the type of power supply to your home consult your dealer or local power company Do not allow anything to rest on the power cord Do not locate the CapTel where people can walk on the cord Do not overload wall outlets and extension cords This overloading can result in a fire or electric shock To reduce the risk of electric shock do not disassemble the CapTel but take it to a qualified service person when service or repair work is required Opening or Customer Service 888 269 7477 10 11 12 13 NSTRUCTIONS removing covers may expose you to dangerous voltages or other risks Incorrect re assembly can cause electric shock when the CapTel is subsequently used Avoid using a telephone other than a cordless type during an electrical stor
36. captions involved 1 Line Mode If captions are off at the beginning of a call you will not receive captions throughout the call You cannot turn captions on off during a call 2 LINE MODE Even if the Captions Default is set to OFF you can turn captions on by pressing the CAPTIONS button at any time during the call NOTE When the CAPTIONS button ts off red light around the button ts off the maximum amplification level is not available 60 SETTINGS Customer Service 888 269 7477 To change the Captions Default setting Options 1 With the handset hung up _ Call History press the YES button to see Dial from Phone Book Options Edit Phone Book Conversation Options 2 Press the DOWN button Caption Answering Machine repeatedly to highlight Settings Press the YES button to select SEES Press NO to exit Options Settings 3 Check that Caption Settings is highlighted Press the YES Display Settings 4 Check that Caption Default On Off is highlighted Press the YES button to select Press YES to Select button to select Phone Settings F Vv 5 Press the UP or DOWN button Krese NO to exii to select Captions Default On Phone Settings or Captions Default Off Captions Default On Off 1 or 2 Line Captions Spanish Captions 6 Press the YES button to accept Dialing Prefix Block Call Waiting VCO Mode 7 Press the NO button TEE repeatedly to exit out Brees Neo enli of the Options menu Cu
37. ceeaesdisosuasinaye 80 Conversations saving CONVELSATIONS ccceeeeeeeeeeeeeeees 30 deleting ConversatiOns cceeeceeeeeeees 31 Conversation Options eeeessssssssessseereeesss 33 38 Customer Service DUTTON ccc renra EEE 7 58 calling for help 7 58 87 back cover Customer Service hours 7 back cover Spanish customer SELVICE ccecceeeeeeeees 62 Dialing using Speed Dial buttons 00 50 Oi PEPEE EI inside cover 26 from the Phone Book eeesesesssessssssssssss 46 in an office SC TENG vascxeess ceseseceasssdasosnesiwnade 64 a phone number directly 00ccceeeeee 16 Display Screen adjusting the brightness 000eeeees 37 Flash Button sseessesesssoosssssossssorssesrsssoorsss 6 84 Headsets using with CapTel 800 dle 5 Keypad Lights were setniaras ates ececienaccasss 71 Customer Service 888 269 7477 Knowing when sounds are on the line 24 M te BUOM eiers r 8 Neckloop LES IS With essssessssssssssssseressssssssseeserees 11 25 Options Call ISU OD ernennen 39 Dial from Phone Book ccceeeeeeees 46 Edit Phone Book sscccccccssssssssessees 47 Conversation Options 0000008 29 30 Display SCLEIGS x4c cctscerancaricsatetacsteeereeeanes 37 Answering Machine 0 cccccceeeeseeeeeees 54 Phone Settings 69 70 71 73 74 Outgoing Volume Meter
38. ceecssssesseesseceeceeeeees 25 Dialing 911 1 Line Mode sesessssessessssesssssssssesesssssssecessssssecsessssses 26 E Section 3 Viewing Captions cccscceeceeee 27 Reviewing captions during a Call cece cccccceeseesseseeteeeeeeseeeees 28 Reviewing captions after hanging UP ssesssssssssrsssssssssssseeesessssssrseeesees 29 Saving COnversatiONS ssasrussreaedn iei e enews 30 Deleting all conversations ssssessssssssssssssseeeeessssssssseseeeessssssssrsrereees 31 Changing the caption font Size cc cece ccccessesseeseessecceeeeceessseeeeeees 33 Setting the color of the Captions ccc cccscesseeseecseccceeeceessseseeeees 35 Adjusting the brightness of the display screen 0ccccececceceeeeeeees 37 EE Section 4 Call History ccccescesceesereeees D9 Using Call History to view recent Calls c ccc ccccccesesseesseecceeeeeeees 40 Clearing all Caller ID entries ccc cece cccceseesseesessseceeeeeceeeeseeeeees 42 EE Section 5 Using the Phone Book 43 Adding a new contact to your Phone Book ccceeeeeeeseecceeeeeeeees 44 Calling a phone number in the Phone Book cccccceeesssseeeees 46 Editing an existing contact in your Phone BOOK seesssesssessssseserersseses 47 Removing a contact from your Phone Book sessesesssssesssserssssssssrsseesee 49 2 TABLE OF CONTENTS Custome
39. ck up the handset and a begin speaking The Caption amp light remains off The display RING remains blank unless Caller ID information is present Customer Service 888 269 7477 MAKING AND ANSWERING CALLS 21 Adjusting the Volume You can increase the volume of the person s voice coming through the handset up to a 40 dB gain from minimum to maximum on captioned calls Watch the lights above the VOLUME bar to see what level the volume is set to To increase the volume make sounds louder during a call press the right side of the VOLUME bar To decrease the volume make sounds softer during a call press the left side of the VOLUME bar WARNING The maximum volume setting on captioned calls ts extremely loud People who do not need amplification should not use the phone at its highest volume setting The volume level automatically returns to a mid range setting when the phone ts hung up 22 MAKING AND ANSWERING CALLS Customer Service 888 269 7477 Adjusting the Sound TONE You can adjust the Tone setting to a frequency range that works best for your hearing level to emphasize HIGH MEDIUM or LOW frequency sounds The Tone setting can be adjusted during before or after a call The setting will remain in effect until you change it again TONE If you hear low frequency tones better press the TONE button repeatedly until you see Tone is Low on the display screen Tone is Low EE
40. contact names phone numbers or press the NO button repeatedly to exit the menu system Number 555 1234 _ Customer Service 888 269 7477 USING THE PHONE BOOK 45 Calling a Phone Number in the Phone Book To quickly dial any phone number listed in your Phone Book M 1 With the handset hung up press the YES button to see Options Press the DOWN arrow button to highlight Dial from Phone Book Press the YES button to select The display screen shows you the first contact name and number listed in your Phone Book Use the UP and DOWN arrows to move through the contacts in your Phone Book 4 When you see the contact listing you want to dial simply lift the handset The CapTel phone will dial the number for you automatically 46 USING THE PHONE BOOK Options Call History Dial from Phone Book Edit Phone Book Conversation Options Caption Answering Machine Settings Press YES to Select Press NO to exit Options Phone Book 1 of 7 Name Mary Number 555 1234 v Please lift handset to dial this number Press NO to exit Customer Service 888 269 7477 Editing an Existing Contact in your Phone Book To make changes to an existing contact in the Phone Book 1 With the handset hung up press the YES button to see Options Call History Options Dial from Phone Book Conversation Options Press the DOWN button Caption Answering Machine repeatedly until Edit Phone Settings
41. e To enter the letter L press the number 5 key three times until you see L on the display screen 44 USING THE PHONE BOOK Customer Service 888 269 7477 Example To enter the name Mary press the 6 key for the letter M the 2 key for the letter a the 7 key three times for the letter r then the 9 key three times for the letter y You may need to wait for the cursor to change from to _ when entering letters that are on the same number key TIP Press the DOWN button for a backspace Press the button to add a space Press the UP button to shift lock for capital letters Press UP again to return to lower case 5 Once you have entered the Edit Phone Book contact name press the YES button to advance to the Number section Name Mary Number _ 6 Enter in the phone number by using the dialing pad Use the DOWN button to backspace Press YES to accept or NO to exit w for Backspace for 2 second delay 2 LINE MODE If a dialing prefix is required to get an outside line enter the dialing prefix first then the phone number Use the UP button to add a 2 second delay which will appear as a comma In 1 Line Mode the dialing prefix should already be entered in the CapTel menu so it is not needed here 7 When you are done entering the phone number press the YES button to save your new contact information Name Mary Press the YES button to enter more
42. e answering machine purchased separately Follow the instructions that came with your answering machine to connect the CapTel 800 phone in the same way you d hook any other phone to the answering machine TIP A Y jack duplex jack may be needed to connect both the answering machine and your CapTel phone to the telephone wall jack 56 SEEING CAPTIONS OF ANSWERING MACHINE VOICE MAIL MESSAGES Seeing Captions of Your Voice Mail Messages Some voice mail services allow you to dial a remote access phone number to access your voice mail messages You should be able to access your voice mail messages remotely using the CapTel 800 in the same way you would with any other telephone with the added benefit of seeing captions The way that you access voice mail messages depends on what kind of service you use To get captions on voice mail messages captions 1 Check that the CAPTIONS button is on red light lit 2 Lift the handset and dial the 7 or 10 digit telephone number that you use to access your voice mail messages remotely 3 Listen and read captions to follow the instructions to access your voice mail messages As the messages are played you can read captions in your CapTel display screen Waiting for Captions ESS CapTel CA 4567 Ringing 1 2 3 Recording Please enter your password You have 4 new messages and 1 saved message to listen to new messages press 5 new message Thursday 10 25 am Hi John this
43. efault setting is to Save Conversations after the call has ended To change the Save Conversations setting 1 With the handset hung up Options Call History press the YES button to see Dial tram Phone Book Options Edit Phone Book i Press the DOWN utton Caption Answering Machine repeatedly until Conversation Settings Options is highlighted Press the YES button to select pices YES to Selec Press NO to exit Options Conversation Options Press the DOWN button until Review Conversations Save Conversations is highlighted Press the YES Delete All Conversations button to select Press YES to Select Press NO to exit 4 Press UP Or DOWN button to Save Conversations Currently Enabled La select Enabled or Disabled FEE Enabled saves conversation Disabled captions after the call is finished and the phone is hung up Disabled erases the conversation captions after every call Press YES to accept or NO to exit 30 VIEWING CAPTIONS Customer Service 888 269 7477 5 After making your selection Save Conversations Currently Enabled press the YES button to accept or the NO button to exit out of Disabled Conversation Options 6 Press the NO button repeatedly to exit out of the menu system NOTE Setting will remain Enabled Disabled until you change it again Press YES to accept or NO to exit Deleting All Conversations You can delete all conversation captions Options stored in
44. er to get an outside line This number must be entered in the Dialing Prefix menu in order for captions to work properly In 1 Line Mode Your CapTel phone automatically enters the Dialing Prefix for you at the start of every captioned call If the Caption feature is OFF you will need to dial the Dialing Prefix manually before you place a call In 2 Line Mode You still need to dial the Dialing Prefix manually before you place a call even after you ve entered the Dialing Prefix in the CapTel menu The Dialing Prefix in the CapTel menu only applies to Line 2 the telephone line that connects to the Captioning Service 1 With the handset hung up Sai press the YES button to see Call History Options Dial from Phone Book wy 2 Press the DOWN button Edit i sa e e onversation Uptions repeatedly until settings Is Caption Answering Machine highlighted Press the YES button to select Press YES to Select Press NO to exit Options gm 3 Check that Caption Settings eee is highlighted Press the YES Display Settings button to select Phone Settings Press YES to Select Press NO to exit 64 SETTINGS Customer Service 888 269 7477 P 4 Press the DOWN button a repeatedly until Dialing Captions Default On Off Prefix is highlighted Press 1 or 2 Line Captions the YES button to select Spanish Captions Dialing Prefix Block Call Waiting VCO Mode Press YES to Select Press NO to exit 5 Using the dialing keypad to
45. er adapter here 10 GETTING STARTED Customer Service 888 269 7477 Using a Headset or Neckloop Optional Audio Jacks 2 5 mm 3 5 mm You can use earphones a headset neckloop or other type of listening device with the CapTel 800 to maximize the audio quality or to enjoy your new phone hands free Open the protective cover to access the jacks Simply plug the headset assistive device into the appropriate 2 5 mm or 3 5 mm audio jack located on the right edge of the CapTe 800 phone Headset or pe 25mm 3 5mm Neckloop Customer Service 888 269 7477 GETTING STARTED e 11 Setting up Your CapTel 800 Requirements 1 Analog telephone line s or DSL service with filter 2 Standard electrical power AC adapter plugs into standard wall outlet 2 LINE MODE To use CapTel in 2 Line mode a second analog telephone line complete with its own separate telephone number and wall jack is required The second line cannot be an just extension line The second line can be very basic it does not need additional services like long distance or Call Waiting STEP 1 Select a location Set up the CapTel 800 in a place where e There is a telephone jack nearby must be an analog line or DSL service with a filter e There is an electrical outlet nearby e The surface it will be set on or mounted to is stable and secure e The area is protected from excessive heat or humidity STEP 2 Connect to a power outlet 1 Plug
46. ering Machine Caption External The display screen shows that Answering Machine your CapTel is ready to caption Messages messages Press the YES button to accept Press YES to accept or NO to exit 5 Lift the CapTel 800 handset and place it next to your answering machine speaker EE TER Make sure the mouthpiece Mouthpiece Next To of the handset is next to the Answering Machine speaker on your answering Speaker machine While you do this your CapTel 800 connects to the captioning service SEEING CAPTIONS OF ANSWERING MACHINE VOICE MAIL MESSAGES 55 6 Once you see that the Captioning Service is connected press the PLAY button on your answering machine to play the messages aloud Your CapTel 800 will show you Waiting for Captions captions of the answering a machine messages as they are played During this time you may use your answering machine the CapTel CA C1234 Ready to Caption way you normally would to play Recording M Hello this is Marvin I lav del was just calling to see if you wanted to go re play delete or save messages golfing tomorrow afternoon Give mea call when you get this message When you are done listening to your messages reading captions hang up the CapTel 800 handset Press to Review the Conversation Connecting an External Answering Machine Your new phone does not include a built in answering machine but you can connect the CapTel 800 to an external telephon
47. ets you adjust the volume to a comfortable level up to a 40 dB gain from minimum to maximum for captioned calls To increase the volume press the right side of the VOLUME bar To decrease the volume press the w left side of the VOLUME bar There are 12 volume levels Watch the light panel above the VOLUME bar for the current volume setting WARNING The maximum volume setting on captioned calls is extremely loud People who do not need amplification should not use the phone at the highest volume setting The volume level automatically returns to a mid range setting when the phone ts hung up Customer Service 888 269 7477 GETTING STARTED 9 Back top edge view of CapTel 800 Features 1 Telephone Line 1 Plug the telephone cord into the RJ11 jack labeled Line 1 The phone line must be analog unless you use CapTel in 2 Line mode see page 77 for details DSL service with an appropriate filter is also supported CapTel does not work with PBX systems unless an analog port Is available 2 Telephone Line 2 for optional 2 Line mode only If using 2 Line mode plug the second telephone cord into the RJ11 jack labeled Line 2 the primary telephone line the number you give people to call you should be plugged into Line 1 The telephone line Line 2 must be analog DSL service with an appropriate filter is also supported 3 Ringer switch Off On Turns audible ringer Off On 4 Power Jack Plug AC pow
48. g keypad lights on off ccceccecccccceeessssceeceessssseeeeeeesseaees 71 Using Tone or Pulse dialing vasasescssiexssciosdsededevdexedsesasvosseevaseareeresaesalevtes 7 Updating your CapTel phone cccceeeeeccesscccccceessessseseesseeeeeceseeeees 74 Ee Section 9 Using CapTel in 2 Line Mode optional 76 About 2 Line mode oiiscasadecixsnesavsesescanscanesdlosesvesreestarcorsaxtininsonsdcasacstes 77 Turning 2 Line mode on off eeesssesessssssessossssssssesssssesssesssssesessssseee 80 Turning Captions on off in 2 Line mode seeeesessesessssssssereesssssssseseeees 82 Answering an incoming call in 2 Line Mode sesesesssessseessssssrsersssses 83 Using Call Waiting in 2 Line Mode eessssssssseeseeessssssssssseeesesssssssssess 84 2 Line CapTel Tips and Hints cccccceeeeeesesssssssssssessseseeseessseseees 85 f roblem Solving seseososesosesessosososesossosososesosesessosososes e OG Care amp Safety Instructions cececccccceccevccccccvccecesececeseesctDO Index EEA EEEE E a aaa de Specifications cececeecccceeeccecesccccccccvccccccccccecsccccessecccesss D2 Gettin Help seccecceecceccvcceccvccccccvcccccvecceccceceeo Back Co y el g Customer Service 888 269 7477 TABLE OF CONTENTS 3 Wawa How CapTel Works Talk Back amp Forth ie CapTel User Other Party Talks amp listens to the other Talks amp listens to party and reads captions the CapTel user Captioning Service Transcri
49. he YES button to select Press the DOWN button until Brees NES O Select Press NO to exit Options UJ Phone Settings is highlighted Press the YES button to select Sadick Caption Settings Display Settings Press the DOWN button repeatedly until Keypad Lights is highlighted Press the YES button to select ma Press YES to Select Press NO to exit gt 0404040 5 Press the UP or DOWN button Phone Settings to turn Keypad Lights On or Off Ringer Volume Ringer Pitch NOTE When Off is selected the dialing keypad lights will go off Tone or Pulse Dialing whenever the display ts blank Update Phone The lights will remain on when the phone is in use Press YES to Select Press NO to exit Options Customer Service 888 269 7477 SETTINGS 71 6 Press the YES button to select Reyna licks CoreniieGn your option or press the NO Keypad Lights Always On button to exit Keypad Lights Off 7 Press the NO button repeatedly to exit out of the Options menu Press YES to accept or NO to exit 72 SETTINGS Customer Service 888 269 7477 Using Tone or Pulse Dialing The dialing mode of your CapTel 800 phone Options is set to Tone dialing To set the dialing Call History mode to Pulse dialing Dial from Phone Book Edit Phone Book 1 Press the YES button to bien Briones see Options Caption Answering Machine 2 Press the DOWN button until Settings is highlighted Press TETEE the YES button to select
50. he YES button to select Conerenion oniche a Conver ation You will see captions of your Save Conversations conversations with the most Delete All Conversations recent call on the bottom of the screen Previous conversations may appear further up the display screen Press YES to Select Press NO to exit Press UP or DOWN button to scroll through the saved conversations CapTel CA 1234 F Hi Mom how are you am fine the When you are done press NO to weather is so nice outside and am getting the garden ready exit out of REVIEWING CAPTIONS aa a ou enp oh Press the NO button that is nice did you have fun oh l i he s fine he s getting bigger mom repeatedly to exit out of the he grew another inch menu system Press NO to exit NOTE Your CapTel phone comes with the Save Conversations feature enabled letting you view conversation captions after you ve hung up the phone To turn off this feature please see page 30 If you turn off the Save Conversations feature all conversation captions will be erased every time you hang up the phone Customer Service 888 269 7477 VIEWING CAPTIONS 29 Saving Conversations You can set your CapTel phone to Save Conversations after the call has ended and the phone is hung up This allows you to go back and review what was said after you ve hung up You can review up to 480 lines of conversation captions Or you can have captions erased every time the phone is hung up The d
51. hen you dial the Captioning Service will not be connected and you will not receive captions You cannot turn on captions manually in the middle of a call with 1 Line CapTel If you would like captions hang up turn on the Caption feature and place the call again Customer Service 888 269 7477 MAKING AND ANSWERING CALLS 17 Placing a Call Without Captions Anyone can use the CapTel phone If you don t need captions turn off the feature by pressing the CAPTIONS button before picking up the handset CAPTIONS 1 Press the CAPTIONS button to turn off the Caption feature Verify that the red light is off 2 Pick up the handset 3 Dial the number of the person you are calling NOTE When the CAPTIONS button is off if you need a special number to get an outside line you must enter that number before dialing the phone number The automatic dialing prefix saved in the CapTel menu only works when the CAPTIONS button is on 18 MAKING AND ANSWERING CALLS Customer Service 888 269 7477 Answering a Call with Captions 1 Line Mode People Who Call You Captioning Service CapTel User First Dial the Captioning Service Captions Everything They Say Hears Caller amp Reads Captions Talk Directly to Your Caller Because the captions are provided by a Captioning Service the person calling you must first connect with the service in order for you to receive captions during the call 1 Line CapTel only Give your callers the toll free
52. hine To set the Ringer Volume Press the YES button to see Options Press the DOWN button until z z n re aption Settings Settings is highlighted Press Bicol celina the YES button to select Press YES to Select Press NO to exit Options Settings N Press the DOWN button until Phone Settings is highlighted Press the YES button to select e oa UI Phone Settings Check that Ringer Volume UNEAN o a Ringer Pitch is highlighted Press the YES Keypad Lights button to select Tone or Pulse Dialing Update Phone may 5 Press the UP or DOWN button to select your desired Ringer Volume level The ringer will Press YES to Select ring briefly as you switch Ringer Volume Currently Medium levels Ta 6 When the Ringer Volume you want is highlighted press the Maximum YES button to accept Press the NO button repeatedly to exit out of the Options menu Press YES to accept or NO to exit v O gt O 041040 Customer Service 888 269 7477 SETTINGS 69 Setting the Pitch of the Ringer You can select the Ringer Pitch that helps Options you hear best selecting from Low Medium Call History or High Dial from Phone Book R Edit Phone Book To set the Ringer Pitch Conversation Options 1 Press the YES button to see Caption Answering Machine Options Press the DOWN button until Pe vee seed Press NO to exit Options N Settings is highlighted Press the YES bu
53. is available If you do not already have a second telephone line arrangements for a second line should be made with your local telephone service provider The second line can be very basic no special features or services are needed such as Caller ID long distance or Call Waiting Your local telephone service provider may charge for adding a second line NOTE Please use the phone cord provided with the CapTel phone or use a similar phone cord If you are installing the CapTel in an office setting check with the telephone system administrator to ensure an analog port Is available A Digital Subscriber Line DSL may be used with an appropriate filter Customer Service 888 269 7477 USING CAPTEL IN 2 LINE MODE 79 Turning 2 Line Mode On Off To Turn 2 Line mode on NOTE You must follow this procedure to turn on 2 Line CapTel service Simply plugging a second line into the CapTel phone will not activate 2 Line capabilities There are two steps to setting up your CapTel for 2 Line mode First plug the telephone lines in Second activate the 2 Line menu option Setup CapTel Phone for 2 Line mode 2 Line Mode Telephone Line Telephone Line Power Cord m EERE Second Line Primary Line Back top of CapTe 800 Power No special services This will be the Outlet needed like long distance number people or Call Waiting call to reach you STEP 1 On the back top edge of the CapTel phone 1 Plug the AC adapter
54. ish to Spanish Only ssessesseessesee 1 800 933 5417 Customer Service 888 269 7477 CONGRATULATIONS 1 TABLE OF CONTENTS Toll Free Captioning Service Numbers 1 i Overview How CapTel WOIrkS ccccccccccccccccccvccee4 LL Section 1 Getting Started sessesososoososossosossososoosososooso s D What AS AING LING OX sac ancassicoseecheuaiscaceenenutasosaceacsarsaatseieaeunecaserasomnateseneeies 5 Overview of CapTel 800 phone ccc ccccccccceeccceescesesseessseeseees 6 Using a headset or neckloop Optional ccccceeeeccceceesesseceeeeeesses 11 Setting up your CapTel 800 cccceceeceeccccccccessesseeseesseceeeeeeeeseseeeeeees 12 Section 2 Making and Answering Calls 15 Placing a Call with captions cc ceeceeeceecccccccceecessseseeessteeeeeeseeeses 16 Placing a call without CaptiONS ccceeeceecccccccceeseesseseeeseeeceeseeeeees 18 Answering a call with captions 1 Line mode cccceeceeeeeeeeeeeeees 19 Answering a Call Without Captions cccccccccccceeceeessssseseeeseeceeseeeees 21 Adjusting the volume vencndesarierusasieteveanctaredeeoneienteseseTieseesntassienssedietuoeee 22 Adjusting the sound TONE sssssssssseeeesssssssssessoesssssssssssseeeeeesssssssesee 23 Knowing when sounds are on the line sssseessssssessssssssseseressssssssesseeeees 24 Using assistive devices with CapTel cccccccccccccc
55. level is Sy set to Minimum Medium or Medium Maximum Use the UP and Maximum DOWN arrows to highlight the level of brightness you would like Press the YES button to select Press YES to accept or NO to exit NOTE The display screen will change brightness levels as you select the options 6 Press the NO button repeatedly to exit out of the Options menu 38 VIEWING CAPTIONS Customer Service 888 269 7477 ETDE Call History This section explains how to use Call History to see who has called you and to see any incoming calls that you may have missed TOPICS Using Call History to View Recent Calls Clearing All Caller ID Entries NOTE Call History requires Caller ID service from your phone company If your phone service does not include Caller ID you will not be able to view Call History with your CapTel 800 Customer Service 888 269 7477 CALL HISTORY 39 Using Call History to View Recent Calls Your CapTel 800 phone keeps a list of the most recent incoming phone calls including calls you may have missed The CapTel display screen automatically shows you the phone number of the person who called you most recently even if you were not there to answer the call Depending on your Caller ID service the display screen may also list the name of the caller To see other callers information saved in Call History press the DOWN button to scroll back through recently received calls Missed Calls
56. m There is a remote risk of electric shock from lightning Pressing the Volume button may subject the user to dangerous volume levels Unplug the CapTel from the wall outlet and refer servicing to qualified service personnel under the following conditions a When the power supply cord or plug is damaged or frayed b If liquid has been spilled into the telephone c If the telephone has been exposed to rain or water d If the telephone does not operate normally by following the operating instructions Adjust only those controls that are covered by the operating instructions Improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the telephone to normal operation e If the telephone has been dropped and or damaged f If the telephone exhibits a distinct change in performance Do not use the telephone to report a gas leak in the vicinity of the leak CARE AND SAFETY 89 INDEX 2 Line Mode About 2 Line mode ssssseeeeeeeeessssesseseeeee 77 Answering a call in 2 Line mode 83 Requirements for 2 Line mode 79 Set Up for 2 Line mode cc ceeeeeeeeeeeeees 80 Using CapTel in 2 Line mode 06 76 911 GIANNA Cerio ateactesceeens inside cover 26 Answering a Calll cccssssssseesrsccesesseees 17 Answering Machine ccccceeeeeeecceeceeeeees 54 connecting t
57. mbers Connections 1 or 2 Telephone lines requires a standard analog landline connection or DSL with filter Does not support digital PBX system unless analog port available 3 5 mm Neckloop Headset 2 5 mm Headset with microphone AC to DC power adapter Approvals FCC approved FCC registration number US D8KMMOOBCAPTEL80C REN 0 0B Conversation Memory Approximately 480 lines of text Customer Service 888 269 7477 FCC Information The CapTel has been tested and found to comply with the specifications for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates and uses radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur ina particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the CapTel and the receiver e Connect the CapTel to an outlet on a circuit different from that to which the receiver is connected e Consult the deale
58. memory To delete your saved Call History conversations Dial from Phone Book Edit Phone Book 1 With the handset hung up press the YES button to Caption Answering Machine see Options Settings Press the DOWN button eE ESA repeatedly until Conversation cna Options is highlighted Press Bona the YES button to accept Review Conversalions wo Save Conservations wy 3 Press the DOWN button until Delete All Conversations is highlighted Press the YES button to accept Press YES to Select Press NO to exit Customer Service 888 269 7477 VIEWING CAPTIONS 31 4 The display screen asks If ens oe you d like to Delete All C ti i Would You Like to onversations Press the YES button to delete captions Or press the NO button to exit Delete All Conversations Press YES to delete or NO to exit 5 Press the NO button Conversation Options repeatedly to exit out of Conversation Memory the menu system is Empty 32 VIEWING CAPTIONS Customer Service 888 269 7477 Changing the Caption Font Size You can adjust the font size of the conversation captions to be larger or smaller making the captions easier to read You need to change the font size before or after a call You cannot change the font size during a live captioned call WARNING Changing the font size will delete all previously saved conversations To change the caption font size Options 1 With the handset hung up
59. move the contact listing The name and phone number f the contact person will be ames May O p Number 555 1234 deleted from the Phone Book Press the NO button repeatedly to exit out Press YES to delete name or NO to exit of the Options list Phone Book 1 of 7 VI v O o dodo Customer Service 888 269 7477 USING THE PHONE BOOK 49 SECTION 6 Using Speed Dial Buttons This section tells you how to set up and use the three Speed Dial buttons on your CapTel phone TOPICS About the Speed Dial Buttons Saving Phone Numbers in the Speed Dial Buttons Editing Phone Numbers in the Speed Dial Buttons Calling with the Speed Dial Buttons About the Speed Dial Buttons You can set the three Speed Dial buttons on your CapTel phone to easily dial your most frequently called phone numbers You may want to use these buttons for emergency speed dial buttons to call the fire department or police or to quickly reach a number you call often 50 USING SPEED DIAL BUTTONS Customer Service 888 269 7477 Saving Phone Numbers in the Speed Dial Buttons Speed Dial 1 SPEED 1 With the handset hung up press DIAL the SPEED DIAL button you c want to program Name 2 Press the YES button to edit Number 3 Use the dialing pad to enter the letters of the name of the person you wish to add Use the letters Edit Speed Dial on the number keys to know which key to press Press YES
60. n also place a call by simply called picking up the handset and pressing the SPEED DIAL key you want to dial Press to Review the Conversation Customer Service 888 269 7477 USING SPEED DIAL BUTTONS 53 salk seeing Captions of Your Answering Machine and Voice Mail Messages This section explains how to view captions of voice mail messages or messages that people leave on your external answering machine TOPICS Seeing Captions of Your Answering Machine Messages Connecting an External Answering Machine Seeing Captions of Your Voice Mail Messages 54 SEEING CAPTIONS OF ANSWERING MACHINE VOICE MAIL MESSAGES Seeing Captions of Your Answering Machine Messages Your CapTel 800 can caption messages that people leave on your external voice answering machine NOTE CapTel 800 does not have a built in answering machine The phone does not record messages for you when you are away For directions on how to connect your CapTel 800 to an external answering machine see page 56 To get captions of your external answering Options machine messages Call History 1 With the handset hung up Dial from Phone Book press the YES button to see Edit Phone Book Options Conversation Options Caption Answering Machine Press the DOWN button Settings repeatedly until Caption Answering Machine is e O ORIEN highlighted wy 2 3 Press the YES button to select o Caption Answering Machine Caption Answ
61. ngs Captions Default On Off 1 or 2 Line Captions Spanish Captions Dialing Prefix Block Call Waiting VCO Mode Press YES to Select Press NO to exit CAPTEL IN 2 LINE MODE 81 Sy J Press the DOWN button until Current Captioning Method Uses 1 Line 2 Line is highlighted Press Use 1 Telephone Line the YES button to turn 2 Line Mode on 6 Press the NO button repeatedly to exit out of Options menu Press YES to accept or NO to exit NOTE f you are in an office setting where Line 1 requires you to dial a number to reach an outside line such as 9 you will need to manually dial the dialing prefix before placing your call If Line 2 also requires a dialing prefix to get an outside line make sure you ve entered a dialing prefix in the CapTel menu as well See page 64 for directions You are now ready to begin making and receiving calls using 2 Line Mode NOTE f you have already used your CapTel phone in 1 Line Mode be sure to remove any Call Waiting blocks previously set in the CapTel menu Turning Captions On Off in 2 Line Mode captions With 2 line mode you can turn captions on off at any time during your call by pressing the CAPTIONS button When the red light around the CAPTIONS button is lit you will see captions of everything the other party says captions TO turn captions off press the CAPTIONS button again The red light around the CAPTIONS button will go off 82 USING CAP
62. o an external answering machine 00 ceeceeeeseeeeeees 56 seeing captions of answering machine MESSABES ccessesssserecceees 55 Assistive Listening DeVICES 6668 11 25 using with CapTel 800 00000 11 25 Audio JackS ssssoesssessssssessosossssssessssssrsss 11 25 BUONG ceisir 6 8 E EENEN NEEE EEE EA EETA 15 Making answering Calls 00008 15 26 Using Call History to view recent calls 39 41 Call HITO y cts csteeeces E 39 reviewing Caller ID entries 0088 40 deleting Caller ID entries cceeeeee 42 clearing all Caller ID entries 006 42 call W ANG ectrasteretaterresnpeessaneacia 8 66 setting a block c cece ccccceeseseeeseeteeeees 66 USING IN 2 Line MOE 0ccceeeeccceeeeeees 84 90 INDEX Captions DUON saencan 9 16 18 20 21 OPENER EEE EE 53 57 60 82 83 changing color of captions eeeeeeesssssseees 35 saving Captions after a Call 0 c eee 30 reviewing captions during a call 7 28 reviewing captions after hanging up 29 turning captions On Off 9 16 17 18 20 seeing captions of answering Machine messages cceeeeeeeeeeeees 54 56 seeing captions of voice Mail MESSAZES ssssssseereccccsesvenee 54 57 changing size of Captions c0ccceees 33 Connecting Telephone Line 0008 13 in2 Linem ode dicaiasceceaciceseve
63. o emphasize HIGH MEDIUM or LOW frequency sounds See page 23 e Try using your CapTel 800 with an assistive listening device such as headsets or a neckloop Plug the assistive device into the 2 5 3 5 mm audio jacks on the right side of your CapTel 800 See page 11 Display screen seems to be stuck at Waiting for Captions status bar Nothing seems to be happening e Hang up your CapTel 800 phone and try to place the call again e If you are still experiencing the problem unplug your CapTel 800 from the power adapter wait 10 seconds then plug the power back in again This resets the CapTel 800 in the same way you might reset a computer Try making the call again e If the problem persists please contact CapTel Customer Service for help sometimes see a word in brackets such as lt thank gt What do the brackets mean e At times the captioning service may make a correction in the written captions The corrected word s are displayed in brackets There may be a delay between the wrong word s and the correction Customer Service 888 269 7477 PROBLEM SOLVING 87 88 Customer Service 888 269 7477 CARE amp SAFETY Never use liquid or aerosol cleaners Unplug the CapTel and wipe with a damp cloth If necessary use a Small amount of mild soap such as dishwashing soap on the cloth When using your CapTel basic safety precautions should always be followed to reduce the risk of fire electri
64. on feature is off 2 3 4 e lt 1 With the handset hung up press the YES button to see Options Press the DOWN button repeatedly until Settings is highlighted Press the YES button to select Check that Caption Settings is highlighted Press the YES button to select Press the DOWN button repeatedly until Block Call Waiting is highlighted Press the YES button to select 66 SETTINGS Options Call History Dial from Phone Book Edit Phone Book Conversation Options Caption Answering Machine Press YES to Select Press NO to exit Options Settings Caption Settings Display Settings Phone Settings Press YES to Select Press NO to exit Caption Settings Captions Default On Off 1 or 2 Line Captions Spanish Captions Dialing Prefix Block Call Waiting VCO Mode Press YES to Select Press NO to exit Customer Service 888 269 7477 5 Use the dialing keypad to enter Edit Block Call Waiting the number you need to block Call Waiting Use the DOWN button for Backspace and the UP button to add ina Block Call Waiting _ 2 second delay which will appear as a comma NOTE Check your local phone toa RE second dia book for directions on blocking the Call Waiting tone in your area Many telephone service providers use 70 or 70 as the sequence to block the Call Waiting tone Block Call Waiting 70 Edit Block Call Waiting 6 When the number is entered
65. ond No to questions or commands on the display screen and to Exit out of the Options list _ 4 UP Back Button Allows you to move up through items in the Options list and move through entries in your Phone Book or Call History Also lets you go back to review captions that have already scrolled off the display screen 4 DOWN More Button Allows you to move down through items in the Options list and move through entries in your Phone Book or Call History Also lets you scroll down through captions when reviewing calls cust 5 CUSTOMER SERVICE Button SERV z Our helpful Customer Service team is happy to help you set up and use your CapTel 800 telephone we re only a button push away Pressing the CUST SERV button will automatically dial the CapTel help line In an office you may need to dial 9 first NOTE On demand help ts available during standard business hours Monday through Friday from 8 00am 5 00pm CST Help materials are also available online anytime at www CapTel com Customer Service 888 269 7477 GETTING STARTED 7 SPEED SPEED SPEED DIAL DIAL DIAL 6 SPEED DIAL Buttons You can quickly dial up to three frequently called phone numbers by pressing a Speed Dial button REDIAL 7 REDIAL Button Lets you dial any of the 10 most recently called phone numbers Lift the handset and press the REDIAL button to dial the last phone number called Leave the handset down and press the REDI
66. or NO to exit w for Backspace for 2 second delay 2 LINE MODE If a dialing prefix is required to get an outside line enter the dialing prefix first then the phone number Use the UP button to add a 2 second delay In 1 Line Mode the dialing prefix should already be entered in the CapTel menu so it is not needed here 8 When you are done editing the phone number press the YES button to save your changes 9 Press the YES button to edit Name Mary at Home more contacts in your Phone Number 777 4321 Book or press the NO button repeatedly to exit the menu system 48 USING THE PHONE BOOK Customer Service 888 269 7477 Removing a Contact from your Phone Book To remove a contact from your Phone Book 1 With the handset down press Options the YES button to see Options Call History 2 Press the DOWN button SC ees div until Edit Phone repeate Yy en Conversation Options Book is highlighted Press Caption Answering Machine the YES button to select Settings 3 Press the DOWN button ETER repeatedly until Remove e anten a Contact is highlighted Press the YES button to select Edit Phone Book Edit Existing Contact The display screen will show Add a New Contact you the first listing in your Phone Book Use the UP and DOWN arrow buttons to move through the various contacts in your Phone Book until you SS see the contact listing you ieee ee Pens wish to remove Press the YES button to re
67. ou more flexibility including the benefits listed above When operating with only one telephone line the above features do not apply Customer Service 888 269 7477 USING CAPTEL IN 2 LINE MODE 77 How 2 Line Mode Works Line 1 Line 2 Captions Voice Conversation Connects Automatically People Who Call You CapTel User Captioning Service The voice conversation is carried on Line 1 just like with any other landline telephone During the call Line 2 automatically connects to the Captioning Service to provide the captions You can turn the captions on off at any time in the call over Line 2 without affecting the voice conversation on Line 1 78 USING CAPTEL IN 2 LINE MODE Customer Service 888 269 7477 Requirements for Using 2 Line Mode Using 2 Line CapTel requires two separate telephone lines e Each telephone line needs its own separate telephone number not just an extension or one line that supports two numbers e One of the lines Line 2 must be analog the same type of telephone line that is used by standard residential telephones Digital Subscriber Lines DSL with an appropriate DSL filter are also compatible e The other line Line 1 can be any type of telephone service analog digital cable phone service DSL with filter VOIP etc NOTE The CapTel 800 phone does NOT work with PBX digital telephone systems found in some business settings residential facilities or hotels hospitals unless an analog port
68. ow are you am fine the captions that appeared earlier weather is so nice outside and in the conversation Use the UP am getting the garden ready and DOWN buttons to scroll what have you been upto oh that is nice did you have fun oh backwards and forwards through he s fine he s getting bigger mom the captions You can continue he grew another inch talking or listening to your caller while you review captions Everything the other party says will continue to be captioned even while you are looking back at earlier captions Press NO to return to Conversation When you are ready to return to the live conversation captions press the NO button Anything the other party said during the time you were reviewing captions will appear and the live captions will continue as usual You can go back again at any time during the call to review what was said Just press the UP arrow button 28 VIEWING CAPTIONS Customer Service 888 269 7477 Reviewing Captions After Hanging Up To review captions after your conversation is ended and the phone is hung up 1 With the handset hung up Options press the YES button to see Call History Options Dial from Phone Book Press the DOWN button Ea NONE BOAR n Conversation Options repeatedly until Conversation oe aes Caption Answering Machine Options is highlighted Press Settings the YES button to select Press YES to Select Press NO to exit Options Press t
69. ptions cee 62 customer service in Spanish 0cceeceee 63 Speed Dial Buttons dialing with the Speed Dial buttons 53 adding a name number to Speed Dial 51 editing a name number in Speed Dial 52 Telephone Line cccccccceesesssesseeseeeeeseees 12 requirements 1 Line mode 0006 12 requirements 2 Line mode 0006 79 Tone DUTON asics seecaesresta ceacsenscoonsicacescace 6 9 23 73 adjusting for different frequencies 23 73 Voice Mail seeing captions of Voice Mail messages 54 Volume Volume Dalerni 9 22 adjusting the volume 9 22 INDEX 91 CapTel 800 Specifications Physical Dimensions Size 9 x 6 5 x 7 5 Weight 2 Ib 10 oz Power AC Adapter 6 Vdc 1670 mA barrel is negative Adapter is UL CSA listed Dial Pad Large Keys 0 75 x 0 70 Display Backlit graphical LCD color display 320 x 240 pixels Function Buttons 3 Programmable Speed Dial 1 Customer Service Speed Dial Redial Flash Mute Tone Caption Volume Up Down Yes No 92 SPECIFICATIONS Controls Conversation Amplification when Captions on 0 40 dB gain when Captions off 0 18 dB gain Tone Ringer off low medium high 0 95 dB Indicator Lights Mute Volume Levels 1 through 12 Captions On Off Handset Type HAC Hearing Aid Compatible Dialing Phone Book 97 entries Speed Dial 3 entries Redial Last 10 dialed nu
70. r Service 888 269 7477 Me Section 6 Using Speed Dial Buttons 50 About the Speed Dial bUttONS cscssessssssssssssssssesesseseesseeees 50 Saving phone numbers in the Speed Dial buttons 0 ceee 51 Editing phone numbers in Speed Dial buttons 0c ccc ceeeeees 52 Calling with the Speed Dial buttons 0 0 cc cceeeecceeccccccceeceeeeseeeeeees 53 ES Section 7 Seeing Captions of Your Answering Machine and Voice Mail Messages 54 Seeing captions of your answering machine messages 00008 55 Connecting an external answering MaChINE ccccccccccceceseeseeeeeees 56 Seeing captions of your voice Mail messages 0 ccccccccceeessesseeeees a EE Section 8 Settings c cc ccccesescesssscesssceeeeeses DD Setting the Captions Default to On Off eee cecesesceceeeesteeeeeeees 60 Turning Spanish Captions on off cccccccecccccccceeseessseseeseeceeeeeeeees 62 Dialing a number to get an outside line ec eeeeeeeeeseeeeceeeeeeeees 64 Setting a Call Waiting block ececcecc cee cccccccesesseeseessecseeeeseeesseeeeees 66 Turning the ringer switch on off ccccccceessssccceceesssssseeeeeeessstseees 68 Changing the volume of the ringel ccccccceeseeeesescccceeeeeesesseeeees 69 Setting the pitch of the ringer cccccccccssssssssssssscsssescssssssessenes 70 Turnin
71. r or an experienced radio TV technician for help This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA A label is located on the underside of the CapTel containing among other information an FCC registration number US D8KMMOOBCAPTEL80C If requested this number must be provided to the telephone company A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA A compliant telephone cord and modular plug is provided with this product It is designed to be connected to a compatible modular jack that is also compliant See installation instructions for details The REN is used to determine the quantity of devices which may be connected to the telephone line Excessive RENs on the line may result in the devices not ringing in response to an incoming call In most but not all areas the sum of RENs should not exceed five 5 0 To be certain of the number of devices that may be connected to a line as determined by the total RENs contact the local telephone company The REN for this product is 0 0B Should you experience trouble with this telephone equipment please contact CapTel Customer Service 450 Science Drive Madison WI 53711 Phone 888 269 7477 V TTY Email CapTel CapTel com Customer Service 888 269 7477 For repair or warranty information please contact CapTel
72. rrently Captions Default On Captions Default On Captions Default Off Press YES to accept or NO to exit Customer Service 888 269 7477 SETTINGS 61 Turning Spanish Captions On Off Your CapTel 800 phone can display captions in Spanish for Spanish to Spanish conversations Setting the captions to Spanish language changes the captions only the Options list and other phone settings will always be shown in English NOTE Spanish captioning ts available for Spanish to Spanish conversations only The CapTel 800 phone does not translate from English conversations to Spanish captions or vice versa To turn Spanish Captions on 1 With the handset hung up Call Hi all History press the YES button to see Dial trom Phone Book Options Edit Phone Book Conversation Options Press the DOWN button Caption Answering Machine repeatedly until Settings is highlighted Press the YES Options button to select eee Check that Caption Settings Settings is highlighted Press the YES button to select Display Settings Phone Settings Press the DOWN button repeatedly until Spanish Captions is highlighted Press ET ESS the YES button to select Pree AO toei Caption Settings Captions Default On Off Press the UP or DOWN button 1 or 2 Line Captions to select Enabled to turn on Spanish Captions or select P BE ock Call Waiting Disabled to turn off Spanish o o Captions Press YES to Select Press NO to exit 6
73. tem NOTE Whichever color you select for text will not be available as a background color choice 36 VIEWING CAPTIONS Customer Service 888 269 7477 Adjusting the Brightness of the Display Screen You can adjust the brightness of your CapTel 800 display screen to make it easier to read in well lit or dimly lit environments NOTE You need to adjust the brightness of the Display Screen before or after a call You cannot set the display screen brightness during a live captioned call To adjust the brightness of the Display Screen 1 With the handset hung up onions press the YES button to see Call History Options Dial from Phone Book Press the DOWN button EOIN MONS BOOK l i l Conversation Options repeatedly until Settings is Caption Answering Machine highlighted Press the YES button to select Press YES to Select Press NO to exit Options v wy 3 Press the DOWN bution until eas Display Settings is highlighted a are Press the YES button to select Sy 4 Phone Settings Press the DOWN button repeatedly until LCD Press YES to Select Press NO to exit Brightness is highlighted Press the YES button to select Display Settings Set Conversation Colors Set Conversation Font Size LCD Brightness Press YES to Select Press NO to exit Customer Service 888 269 7477 VIEWING CAPTIONS 37 5 The display screen shows what LCD Brightness Currently Minimum the current brightness
74. to edit or NO to exit Example To enter the name Mary press the 6 key for the letter M the 2 key for the letter a the 7 key three times for the letter r then the 9 key TE a ves a e ae NO folate three times for the letter y You may need to wait for the cursor to change from to _ when entering letters that are on the same number key 4 Press the YES button to advance the selection to the Number d Press YES to accept or NO to exit sect ion vw for Backspace for 2 second delay Edit Speed Dial Name Mary Number _ 5 Enter in the phone number by using the dialing pad Use the DOWN button to backspace Use the UP arrow button to insert a 2 second delay which will appear as a comma 2 LINE MODE If a dialing prefix is required to get an outside line enter in the dialing prefix then the numbers es 6 Press the YES button to save Customer Service 888 269 7477 USING SPEED DIAL BUTTONS 51 Editing Phone Numbers in the Speed Dial Buttons SPEED DIAL 1 o v hi 6 Press the SPEED DIAL button you wish to edit Press the YES button to edit the name Use the DOWN arrow button to backspace erase letters in the current name Use the number pad keys to enter a new letter or name Press the YES button when you are done editing the name The cursor moves to the Number entry Use the DOWN arrow button to backspace erase numbers in the current
75. tomer Service too This will ensure their long distance captioned calls to you are billed correctly on their phone bill under their existing long distance company calling plan 2 LINE MODE If you use CapTel in 2 Line mode you do not need to register your long distance provider Any long distance captioned calls you make will be billed exactly the same way as your typical long distance calls are billed 14 GETTING STARTED Customer Service 888 269 7477 SECTION 2 Making and Answering Calls This section explains how to place outgoing calls and how to answer incoming calls with your CapTel 800 TOPICS Placing a Call with Captions Placing a Call without Captions Answering a Call with Captions 1 Line mode Answering a Call without Captions Adjusting the Volume Adjusting the Sound TONE Knowing When Sounds are on the Line Using Assistive Devices with CapTel Dialing 911 1 Line Mode Customer Service 888 269 7477 MAKING AND ANSWERING CALLS 15 Placing a Call with Captions Dials other person directly e e Connects Automatically y 4 5 5 CapTel User People That You Call Hears Other Person amp Reads Captions 5S Captioning Service Captions Everything They Say You place a call on your CapTel 800 the same way as with any other telephone As you dial your CapTel phone automatically connects to the Captioning Service to show you captions during the call NOTE If you are in
76. tons to move backward Call History 1 of 3 and forward through previous call listings JOE S DRY CLEANING NOTE You can delete Caller ID CoV A entries as you review them by pressing the YES button 08 06 10 15 AM 6 When you are done press the NO button repeatedly to exit out of Call History Press YES to delete or NO to exit Customer Service 888 269 7477 CALL HISTORY 41 Clearing All Caller ID Entries You can delete individual Caller ID entries as you review them see page 41 or you can erase all Caller ID records at one time To clear delete all Caller ID entries 1 With the handset hung up Options press the YES button to see Options Dial from Phone Book 2 Confirm that Call History is reais cele highlighted Press the YES Caption Answering Machine button to select Settings Use the DOWN button to EEEE highlight Clear All Caller ID file LRE Records Press the YES button Caller ID Options to select View Caller ID Records 4 The display asks Would you Like to Clear All Caller ID Records Press the YES button to erase all Caller ID entries or press the NO button to exit Press YES to Select 5 Press the NO button Press NO to exit Options repeatedly to exit out Clear All Caller ID Records of the Options menu Would You Like to Clear All Caller ID Records Press YES to Accept Press NO to exit 42 CALL HISTORY Customer Service 888 269 7477 EIDE Using the Phone Book
77. treated as Voice Carry Over VCO calls during which the 911 call taker can hear everything you say and then types his her response which appears on the CapTel display screen e You speak directly into the handset as you would with any other CapTel call The 911 call taker will hear everything you say You will not be able to hear the call taker but he she can type instructions to you which will appear on the CapTel display screen e Watch the CapTel display screen for information 2 LINE MODE If you use your CapTe phone in 2 Line mode calls to 911 are handled exactly the same as if you called from any other phone connected to your telephone service plus you get captions of the call directly from the CapTel Captioning Service For detailed instructions about your phone service and 911 please check with your telephone service provider 26 MAKING AND ANSWERING CALLS Customer Service 888 269 7477 Seem Viewing Captions This section explains how to adjust and review conversation captions TOPICS Reviewing Captions During a Call Reviewing Captions After Hanging Up Saving Conversations Deleting All Conversations Changing the Caption Font Size Setting the Color of the Captions Adjusting the Brightness of the Display Screen Customer Service 888 269 7477 VIEWING CAPTIONS 27 Reviewing Captions During a Call While on a call press the UP button to scroll back through CapTel CA 1234 F Hi Mom h
78. tton to select Settings Caption Settings Display Settings Phone Setti Press the DOWN button until Phone Settings is highlighted Press the YES button to select WW Press YES to Select Press NO to exit Press the DOWN button until Ringer Pitch is highlighted Ringer Volume Press the YES button to select Keypad Lights Tone or Pulse Dialing Press the UP or DOWN button Update Phone to select your desired Ringer Pitch level The ringer will ring briefly as you switch levels Bee Neer chions Phone Settings UT Ringer Pitch Currently Medium 6 When the Ringer Pitch you want is highlighted press ow the YES button to accept High Press the NO button repeatedly to exit N O 0404040 Press YES to accept or NO to exit 70 SETTINGS Customer Service 888 269 7477 Turning Keypad Lights On Off The CapTel 800 dialing keypad is lit to make it easier to see the number keys The lights on the number keypad can be turned off in the CapTel Options menu When Keypad Lights Off is selected the lights on the number keypad go off automatically whenever the CapTel display screen is blank i e after approximately 60 seconds of non use To turn the lights on the number keypad off 1 Press the YES button to ae see Options Call History 2 Press the DOWN button until Dial from Phone Book Edit Phone Book Conversation Options Caption Answering Machine Settings is highlighted Press t
79. u should enter a Block Call Waiting code in the CapTel menu to make sure that captions will not be interrupted See page 66 for details 84 USING CAPTEL IN 2 LINE MODE Customer Service 888 269 7477 2 Line CapTel Tips and Hints 1 AS you answer an incoming call there will be an initial delay of at least 15 seconds between the time you answer and the time that captions start This is because it takes time to connect to the Captioning Service which provides captions throughout the call If you can hear the caller clearly simply answer as you normally would Or you may want to ask the caller to hold for a moment until the CA appears indicating the Captioning Service is ready to caption your call 2 Be sure that the second CapTel line Line 2 is not in use when you place or answer a Call If for example you share the second line with a fax machine or with other family members co workers make sure that the line is free before using the CapTel Otherwise your CapTel phone will not be able to establish captions over the second phone line 3 Be sure that if you have Call Waiting on Line 2 you enter a block Call Waiting code in the CapTel menu Otherwise incoming calls to Line 2 may interrupt the captions The Call Waiting block will only be applied to Line 2 which connects with the Captioning Service Please see Setting a Call Waiting Block on page 66 for instructions on blocking Call Waiting In 2 Line mode you can still use the

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