2013 Higher School Certificate Information Technology examination
Contents
1. 14 software A Operating system hardware requirements B Operating system technical specifications C The level of support provided with the operating system D The End User Licence Agreement EULA of the operating system A virus has been removed from a computer What should be done next to rebuild the computer A B C D Update applications Reinstall the operating system Recover any lost or damaged files Return the computer to the customer Which instruction explaining how to copy text is written in the style required for user documentation A Select the required text press control C B Control C is pressed after the text is selected C You should select the text then press control C D The text should be selected before control C is pressed 15 Image 1 is a spreadsheet created in Operating System A while Image 2 is the same file opened with a text editor in Operating System B Image 1 Image 2 Operating System A Operating System B ery TEN shopping List pea B Item i e i i Eggs 6 pecopping Let Bread 2 95 2 Item Price milk 3 50 3 Eggs 6 95 Apples 4 90 4 Bread 2 95 5 Milk 3 50 6 Apples 4 90 7 Which feature has been demonstrated in the images above A File sharing B File functionality C File interoperability D File transfer protocol BLANK PAGE BLANK PAGE 8 Board of Studies NSW 20132. 1081 2013 HIGHER SCHOOL CERTIFICATE EXAMINATION Information Technology Section II 35 marks Attempt Questions 16 19 Allow about 50 minutes for this section Lii Centre Number Student Number Answer the questions in the spaces provided These spaces provide guidance for the expected length of response Question 16 8 marks The helpdesk of an organisation has assigned a technician to investigate the printer problem described in the helpdesk request below Helpdesk Request Ticket Number Open Date Open Time 6544 10 November 2013 10 30 am Client Department Location Josephine Wigley Sales Office 4A Equipment Type Make Model Asset Number Multi function Printer Hijatsu 4150 986532 Description of issue User reports the equipment will not work The LCD display on the printer shows the following Error Code 345T Initial action Technician sent to investigate a What immediate actions should the technician take Question 16 continues on page 10 i Question 16 continued b c Justify additional fields that should be included in order to close the helpdesk request It is found that a number of printers of the same model have been reported with the same error code Explain appropriate actions that the organisation could take End of Question 16 10 Board of Studies NSW 2013 3 2013 HIGHER SCHOOL CERTIFICATE EXAMINATIO
3. 1080 SS BOARD OF STUDIES NEW SOUTH WALES 2013 HIGHER SCHOOL CERTIFICATE EXAMINATION Information Technology General Instructions e Reading time 5 minutes e Working time 2 hours e Write using black or blue pen Black pen is preferred e Board approved calculators may be used e Write your Centre Number and Student Number at the top of pages 9 11 13 and 15 Total marks 80 Pages 2 6 15 marks e Attempt Questions 1 15 e Allow about 20 minutes for this section Section II Pages 9 16 35 marks e Attempt Questions 16 19 e Allow about 50 minutes for this section Section III Page 17 15 marks e Attempt Question 20 e Allow about 25 minutes for this section Section IV Page 18 15 marks e Attempt Question 21 e Allow about 25 minutes for this section Section I 15 marks Attempt Questions 1 15 Allow about 20 minutes for this section Use the multiple choice answer sheet for Questions 1 15 1 Which of the following is the best strategy to reduce manual handling injuries in the workplace A Two people sharing a heavy load B Unpacking heavy objects before moving them C Only taking delivery of packages below a safe weight D Reporting heavy packages to the workplace safety officer 2 Which of the following roles would be most difficult for an IT department to outsource A Analyst B IT Manager C Web Designer D IT Helpdesk Operator 3 This diagram represents the fil
4. N Information Technology Ft i Centre Number Section II continued Student Number Question 17 8 marks a What is a virus signature 1 b Identify TWO types of viruses and explain how each can affect a computer 3 system c Describe strategies that could maximise virus protection on a computer 4 1082 zilis BLANK PAGE Board of Studies NSW 2013 2013 HIGHER SCHOOL CERTIFICATE EXAMINATION Information Technology Lii Centre Number Section II continued Student Number Question 18 8 marks a The image shows a powerboard at a worksite The table shows how the risk level low high and medium of a hazard is determined based on the type of injury and the likelihood of the injury occurring Injury Death First Aid No Injury Likely HIGH RISK HIGH RISK MEDIUM RISK 3 Possible HIGH RISK MEDIUM RISK LOW RISK Unlikely MEDIUM RISK LOW RISK LOW RISK i Using the table identify a risk level for the hazard shown in the image 1 Justify your response Question 18 continues on page 14 1083 J Question 18 continued ii Complete the hazard identification and control measures for the powerboard shown in the image Date 77 10 2013 Location Workstation 3 Hazard identified Appropriate control measure to eliminate risk Appropriate control measure to minimis
5. e path for a saved file C Drive 2013 Resume Drafts ON Alvin doc What is the correct file path A C Alvin doc B C Drafts Alvin doc C C 2013 Drafts Resume Alvin doc D C 2013 Resume Drafts Alvin doc Which of the following is most likely to be covered in an organisation s work health and safety policy A B C D Time in front of a computer Information about superannuation Protocols for dealing with suspicious emails Guidelines surrounding the personal use of the internet Which of the following would provide the most up to date and reliable online documentation A A telephone helpdesk operator B A troubleshooting manual found on an installation CD C A downloadable user manual on the developer s website D An online blog hosted by users for posting questions and answers A receptionist complains that it is hard to hear clients on the telephone when the printer is Operating Which of the following actions would be most cost efficient in solving this problem A B C D Disregard the complaint Relocate the printer to another area Install a custom built noise reduction cover Provide the receptionist with a hands free telephone kit What is the function of the CMOS battery in a personal computer A B C D It prevents virus attack to the CMOS during startup It provides power to the hard drive for initial startup It preven
6. e risk Other control measure b Discuss the issues associated with the use of a surge protected powerboard for a computer system End of Question 18 my ee Board of Studies NSW 2013 2013 HIGHER SCHOOL CERTIFICATE EXAMINATION Information Technology Ft i Centre Number Section II continued Student Number Question 19 11 marks a Distinguish between customisation and optimisation for a computer system Use 4 examples in your answer b Why is it necessary to update a device driver periodically 3 Question 19 continues on page 16 1084 a Question 19 continued c Explain the backup procedures required both before and after the installation of a new operating system End of Question 19 Board of Studies NSW 2013 1085 2013 HIGHER SCHOOL CERTIFICATE EXAMINATION Information Technology Section III 15 marks Attempt Question 20 Allow about 25 minutes for this section Answer the question in a writing booklet Extra writing booklets are available In your answer you will be assessed on how well you m demonstrate knowledge and understanding relevant to the question m communicate ideas and information using relevant workplace examples and industry terminology m present a logical and cohesive response Question 20 15 marks A medical centre has used a short timeframe to implement new custom software for managing patient records A
7. survey of the 12 staff found that the quality of the support documentation was poor and the staff have not yet been trained in its use Provide detailed advice to management explaining how the software support documentation and staff training could have been implemented more effectively Please turn over 17 Section IV 15 marks Attempt Question 21 Allow about 25 minutes for this section Answer the question in a SEPARATE writing booklet Extra writing booklets are available Question 21 15 marks A business with four staff and four laptops has moved into a new location a Describe the hardware needed to enable reliable internet connectivity for this business b The four laptops need to be able to print to a networked printer automatically Outline the procedure for adding this printer to the four laptops c The business wants a quick reference guide to remind its staff of the acceptable use of the internet Create this quick reference guide and justify its content End of paper 18 Board of Studies NSW 2013
8. ts loss of files when the computer is shut down It saves the basic input output system BIOS settings when the computer is shut down 10 11 A manager repeatedly sends the following email to an employee You are working too slowly You never meet deadlines There are plenty of people who would do your job better than you What form of harassment is this A B C D Physical Psychological Sexual Verbal What method should a software company employ to ensure that a user always has the most up to date software A B C D List scheduled updates on the company s website Have the user register the software for automatic updates Regularly email the user any fixes or changes to the software Supply the user with a copy of the software each time there is a new version A helpdesk operator cannot solve a problem submitted by a client What should the helpdesk operator do next A B C D Set the problem to a high priority Note the problem as technically complex Check logs for problems reported by this client Pass the problem on to someone more able to solve it What is ONE purpose of hard disk maintenance A B C D To clean the surface of the hard disk To organise files into alphabetical order To delete old unused and temporary files To clean space between files to increase performance 12 What must be checked when selecting the appropriate version of operating system 13
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