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1. A password is a group of characters that you choose to secure your computer information and to protect online transactions Several types of passwords can be set For example when you set up your computer for the first time you were asked to create a user password to secure your computer Additional passwords can be set in Windows or in the HP Setup Utility BIOS that is preinstalled on your computer You may find it helpful to use the same password for a Setup Utility BIOS feature and for a Windows security feature To create and save passwords use the following tips e To reduce the risk of being locked out of the computer record each password and store it in a secure place away from the computer Do not store passwords in a file on the computer e When creating passwords follow requirements set by the program e Change your passwords at least every 3 months e An ideal password is long and has letters punctuation symbols and numbers e Before you send your computer for service back up your files delete confidential files and then remove all password settings For additional information about Windows passwords such as screen saver passwords A From the Start screen type support and then select the HP Support Assistant app Or From the Windows desktop click the question mark icon in the notification area at the far right of the taskbar Setting Windows passwords 40 Password Function User password Protec
2. and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions e Do not disconnect power from the computer by unplugging the power cord from the AC outlet e Do not shut down the computer or initiate Sleep e Do not insert remove connect or disconnect any device cable or cord NOTE If your computer is connected to a network consult the network administrator before installing any software updates especially system BIOS updates 44 Chapter9 Using Setup Utility BIOS 1 From the Start screen type support and then select the HP Support Assistant app From the Windows desktop click the question mark icon in the notification area at the far right of the taskbar 2 Click Updates and tune ups and then click Check for HP updates now 3 Follow the on screen instructions 4 Atthe download area follow these steps a Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer If the update is more recent than your BIOS make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen in
3. 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft Input power 53 13 Electrostatic Discharge Electrostatic discharge is the release of static electricity when two objects come into contact for example the shock you receive when you walk across the carpet and touch a metal door knob A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components To prevent damage to the computer damage to a drive or loss of information observe these precautions e f removal or installation instructions direct you to unplug the computer first be sure that it is properly grounded e Keep components in their electrostatic safe containers until you are ready to install them e Avoid touching pins leads and circuitry Handle electronic components as little as possible e Use nonmagnetic tools e Before handling components discharge static electricity by touching an unpainted metal surface e Ifyou remove a component place it in an electrostatic safe container 54 Chapter 13 Electrostatic Discharge 14 Accessibility HP designs produces and markets products and services that can be used by everyone including people with disabilities either on a stand alone basis or with appropriate assistive devices Supported assistive technologies HP products support a wide variety of operating system assistive technologies and can be configured to work with ad
4. Creating HP Recovery media select models only on page 48 For information on the recovery options that are available using the recovery media see Recovering using HP Recovery Manager on page 50 e Use Windows tools to create system restore points and create backups of personal information For more information see Using Windows tools on page 49 A NOTE If storage is 32 GB or less Microsoft System Restore is disabled by default Creating HP Recovery media select models only Y IMPORTANT If your computer does not list a Recovery Media Creation option you can obtain recovery media for your system from support See the Worldwide Telephone Numbers booklet included with the computer You can also find contact information from the HP website Go to http www hp com support select your country or region and follow the on screen instructions HP Recovery Manager is a software program that allows you to create recovery media after you successfully set up the computer HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted System recovery reinstalls the original operating system and the software programs installed at the factory and then configures the settings for the programs HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive e Only one set of recovery media can be created Handle these recovery tools carefully
5. Navigating the screen To quickly return to the Start screen press the Windows key eu on the keyboard You can navigate the computer screen in the following ways e Touch gestures e Keyboard and optional mouse purchased separately A NOTE An external USB mouse purchased separately can be connected to a USB port on the computer Using the TouchPad and touch screen gestures The TouchPad helps you navigate the computer screen and control the pointer using simple touch gestures To navigate the touch screen you can use the left and right TouchPad buttons as you would use the corresponding buttons on an external mouse You can also customize gestures and view demonstrations of how they work From the Start screen type control panel select Control Panel and then select Hardware and Sound Under Devices and Printers select Mouse NOTE Many of the gestures shown below can be used on either a TouchPad or touch screen Those marked touch screen only can be used only on models with a touch screen TouchPad gestures are not supported in all apps Tap Use the tap double tap gesture to select or open an item on the screen e Point to an item on the screen and then tap one finger on the TouchPad zone select it Double tap an item to open it Using the TouchPad and touch screen gestures 25 Two finger scroll Use the two finger scroll gesture to move up down or sideways on a page or image e Place two fingers sli
6. applications and information to protect them from being permanently lost or damaged through a virus attack or a software or hardware failure For more information see Backing up restoring and recovering on page 48 42 Chapter 8 Securing your computer and information Using an optional security cable lock A security cable lock which is purchased separately is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen Security cable locks are only one of several methods that should be employed as part of a complete security solution to help maximize theft protection The security cable slot on your computer may look slightly different from the illustration in this section For the location of the security cable slot on your computer see Getting to know your computer on page 4 1 Loop the security cable lock around a secured object 2 Insert the key 1 into the security cable lock 2 3 Insert the security cable lock into the security cable slot on the computer 3 and then lock the security cable lock with the key 4 Remove the key and keep it in a safe place Using an optional security cable lock 43 9 Using Setup Utility BIOS Setup Utility or Basic Input Output System BIOS controls communication between all the input and output devices on the system such as disk drives display keyboard mouse and printer Setup Utility BIOS includes settings for the types of de
7. critical security updates 42 optional security cable lock 43 integrated numeric keypad identifying 13 28 internal display switch identifying 8 9 internal microphones identifying 8 9 Internet security software using 41 J jacks audio out headphone audio in microphone 5 network 7 RJ 45 network 7 K keys action 13 airplane mode 14 esc 13 fn 13 Windows 13 L labels Bluetooth 16 Microsoft Certificate of Authenticity 16 regulatory 16 serialnumber 16 service 16 wireless certification 16 WLAN 16 latch battery release 15 left edge swipe gesture 27 lights AC adapter battery 7 caps lock 11 hard drive 5 mute 11 optical drive 5 power 5 11 RJ 45 network status 7 locating information hardware 4 software 4 low battery level 32 M maintenance Disk Cleanup 36 Disk Defragmenter 36 HP 3D DriveGuard 36 updating programs and drivers 37 memory card reader identifying 7 memory card identifying 7 minimized image recovery 51 minimized image creating 50 Miracast 24 mouse external setting preferences 25 mute light identifying 11 N network jack identifying 7 num lock key identifying 28 O one finger slide touch screen gesture 28 operating environment 53 optical drive identifying 7 original system recovery 50 P passwords Setup Utility BIOS 41 Windows 40 ports HDMI 5 22 Miracast 24 USB 2 0 7 USB 3 0 5 7 power AC 33 battery 31 power button identifying 12 power connector ide
8. csc cece vescaesdeetvessnsadecnvecskedddevvehahed dentvecaaedddividaehed dcerieeeneddecuieeassade 12 IOVS I MEE E tenet csc E EAEE E E E I E tantra tate T 13 Using the action Kayson A a 13 BOON sanese E sbadtunesvanaacceessbendeudnsshacadeeesabacdadeds 15 E e SIS ANE TAE E A EE S E EE E E E E E E ETE E T 16 3 Connecting O a NEIWOM sisissnccnpianninvimnicsiien exci O 17 Connecting to a wireless M tWOMK c cccccccccesseeccceeeneeeceedeeeseccecenenseecdenetsnececeestnenecdenenseeseeeenenenedeeneneneess 17 Using the wireless COMUOIS seisioresisninna ba geae ed dees eacecunsany nptcne ves ss adeeeeazesesaeyes 17 Wireless DURON iiii2 deci eetidadeceten ceniitin ieee Se eed dea erecta eee ees 17 Operating system Controls 5 iscecdeceeiisiletaadeecesseaeenceetansbeavenadacensdebolnaagtenegeeenaie 18 Conmect Mg toa WLAN seers exh sien bance Dass vo educate dass pendence env oa cen cuca aen yee ekeunendbvagees 18 Using Bluetooth wireless devices select models Only ecceeeeeeeeeeeeeeeeetteeeeeeeeeeentaaeees 19 Connecting to a wired NetWOrk LAN 0 cece anainn a aA T a 19 Sharing data and drives and accessing software 00 eee cecceeeeeetnne eee eeeeeeeeeeeeesaeeeeeseeeaaeeeeeeseaaeeeeeeeaaes 20 A Enon Giver aiMent TEARISS 5 cccfeieccsocscectersccctshnccsnecasaseneredescesnes iomcsaacuncerataxsanuctasedsacuusd eeovsduearstesssundenrecesaes 21 Using a webcam or 3D camera Select models only cece ceeeeeeeeeeeeeeneaee
9. downloading or otherwise using any software product preinstalled on this computer you agree to be bound by the terms of the HP End User License Agreement EULA If you do not accept these license terms your sole remedy is to return the entire unused product hardware and software within 14 days for a full refund subject to the refund policy of your seller For any further information or to request a full refund of the price of the computer please contact your seller Safety warning notice A WARNING To reduce the possibility of heat related injuries or of overheating the computer do not place the computer directly on your lap or obstruct the computer air vents Use the computer only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to come into contact with the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment IEC 60950 1 iv Safety warning notice Processor configuration setting select models only IMPORTANT Select computer models are configured with an Intel Pentium N35xx N37xx series or a Celeron N28xx N29xx N30xx N31xx series processor and a Windows ope
10. habits that increase your comfort and decrease your risk of injury 1 From the Start screen type support and then select the HP Support Assistant app e Electrical and mechanical safety information From the Windows desktop click the question mark icon in the notification area at the far right of the taskbar 2 Select My computer and then select User guides or Go to http www hp com ergo Regulatory Safety and Environmental Notices e Important regulatory notices including information about roper battery disposal To access this document oe ae 1 From the Start screen type support and then select the HP Support Assistant app or From the Windows desktop click the question mark icon in the notification area at the far right of the taskbar 2 Select My computer and then select User guides Limited Warranty e Specific warranty information about this computer To access this document 1 From the Start screen type support and then select the HP Support Assistant app or 2 Chapter 1 Starting right Resource Contents From the Windows desktop click the question mark icon in the notification area at the far right of the taskbar 2 Select My computer and then select Warranty and services or Go to http www hp com go orderdocuments You can find the expressly provided HP Limited Warranty applicable to your product located with the user guides on your computer an
11. more Do not interrupt the creation process If necessary you can exit the program before you have finished creating all of the recovery DVDs HP Recovery Manager will finish burning the current DVD The next time you start HP Recovery Manager you will be prompted to continue and the remaining discs will be burned To create HP Recovery media 4 rA From the Start screen type recovery and then select HP Recovery Manager Select Recovery Media Creation and then follow the on screen instructions If you ever need to recover the system see Recovering using HP Recovery Manager on page 50 Using Windows tools You can create system restore points and create backups of personal information using Windows tools A NOTE If storage is 32 GB or less Microsoft System Restore is disabled by default A From the Start screen type help and then select Help and Support From the Windows desktop click the question mark icon in the notification area at the far right of the taskbar For more information and steps see Help and Support Restore and recovery There are several options for recovering your system Choose the method that best matches your situation and level of expertise AAN 4 IMPORTANT Not all methods are available on all models Windows offers several options for restoring from backup refreshing the computer and resetting the computer to its original state For more information see Help and Suppo
12. the on screen instructions Left side 7 Display 29 NOTE Refer to the illustration that most closely matches your computer Component Description 1 Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on NOTE The internal display switch is not visible from the outside of the computer 2 WLAN antennas Send and receive wireless signals to communicate with wireless local area networks WLANs 3 Internal microphones 2 Record sound 4 Webcam light On The webcam is in use 5 Webcam Records video and captures photographs Some models allow you to video conference and chat online using streaming video To use the webcam or 3D camera 3D camera select models only A From the Start screen type camera and then select Camera from the list of applications NOTE A 3D camera captures 3D images and displays them on the computer screen It includes additional hardware a 3D camera sensor and a 3D laser projector plus special software To learn more about using a 3D camera open the Intel RealSense app Welcome to Intel RealSense To access the 3D camera apps go to the Intel RealSense Technology app The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Env
13. used system functions when pressed in combination with the esc key or the spacebar 3 PT Windows key Returns you to the Start screen from an open app or the m Windows desktop NOTE Pressing the Windows key again will return you to the previous screen 4 Action keys Execute frequently used system functions NOTE On select models the f5 action key turns the radiance backlight keyboard feature off or on 5 num lock key Alternates between the navigational and numeric functions on the integrated numeric keypad 6 Integrated numeric keypad When num lock is on it can be used like an external numeric keypad Using the action keys Depending on the model your computer may have the function key features as described in this table An action key performs an assigned function The icon on each of the action keys illustrates the assigned function for that key To use an action key function press and hold the key Z CAUTION Use extreme care when making changes in Setup Utility BIOS Errors can prevent the computer from operating properly EA NOTE The action key feature is enabled at the factory You can disable this feature in Setup Utility BIOS Refer to Help and Support for additional information After you have disabled the action key feature you can still perform each function by pressing the fn key in combination with the appropriate action key Top 13 Icon Description Opens Help a
14. 4 14 PGCE SS INES icsi ai i Eoi eoar aer aTa N 55 Supported assistive technologies c ccceccceccceccceeceeeeee aaa aaa aa aa aaa aa aA 55 Contacting SUpport cece cee ce cee ececeeeeceaae eee ce eee eeeeee ESEE ceceaaeaaaaaeaaecaeeeeeeeeeeeeeeeeeeeeesceceaccnaecaeeeeeeeeeeneess 55 1 Starting right This computer is a powerful tool designed to enhance your work and entertainment Read this chapter to learn about best practices after you set up your computer fun things to do with your computer and where to find additional HP resources Visit the HP Apps Store The HP Apps Store offers a wide choice of popular games entertainment and music apps productivity apps and apps exclusive to HP that you can download to the Start screen The selection is updated regularly and includes regional content and country specific offers Be sure to check the HP Apps Store frequently for new and updated features iy IMPORTANT You must be connected to the Internet to access the HP Apps Store To view and download an app 1 From the Start screen select the Store app 2 Select HP picks to view all the available apps A NOTE HP picks is available in select countries only 3 Select the app you want to download and then follow the on screen instructions When the download is complete the app appears on the All apps screen Best practices After you set up and register the computer we recommend the following st
15. Keys on page 13 Component Description num lock key Controls the function of the integrated numeric keypad Press the key to alternate between the standard numeric function found on an external keypad this function is turned on at the factory and the navigational function indicated by the directional arrows on the keys NOTE The keypad function that is active when the computer is turned off is reinstated when the computer is turned back on Integrated numeric keypad Set at the factory to function like an external numeric keypad To alternate between this numeric function and the navigational function indicated by the directional arrows on the keys press the num lock key 28 Chapter5 Navigating the screen 6 Managing power Your computer can operate on either battery power or external power When the computer is running on battery power only and an AC power source is not available to charge the battery it is important to monitor and conserve the battery charge Initiating and exiting Sleep and Hibernation Windows has two power saving states Sleep and Hibernation e Sleep tThe Sleep state is automatically initiated after a period of inactivity Your work is saved to memory allowing you to resume your work very quickly You can also initiate Sleep manually For more information see Manually initiating and exiting Sleep on page 29 e _Hibernation The Hibernation state is automatically initiated if the battery
16. N I IMPORTANT The function of the top edge swipe varies depending on the app e Gently swipe your finger from the top edge or the bottom edge to reveal the app command options Using the TouchPad and touch screen gestures 27 One finger slide touch screen only Use the one finger slide to pan or scroll through lists and pages or to move an object e To scroll across the screen lightly slide one finger across the screen in the direction you want to move e To move an object press and hold your finger on an object and then drag your finger to move the object Using the keyboard and optional mouse The keyboard and mouse allow you to type select items scroll and to perform the same functions as you do using touch gestures The keyboard also allows you to use action keys and hot keys to perform specific functions 4 TIP The Windows key HH on a keyboard allows you to quickly return to the Start screen from an open app or the Windows desktop Press the button or key again to return to the previous screen z NOTE Depending on the country or region your keyboard may have different keys and keyboard functions than those discussed in this section Using the integrated numeric keypad The computer includes an integrated numeric keypad and it also supports an optional external numeric keypad or an optional external keyboard that includes a numeric keypad For more details about the integrated numeric keypad see
17. Start screen type support and then select the HP Support Assistant app or From the Windows desktop click the question mark icon in the notification area at the far right of the taskbar NOTE When a device is connected to the jack the computer speakers are disabled NOTE Be sure that the device cable has a 4 conductor connector that supports both audio out headphone and audio in microphone 4 USB 3 0 port a Connects an optional USB device such as a keyboard mouse external drive printer scanner or USB hub 5 HDMI port Connects an optional video or audio device such as a high definition television any compatible digital or audio component or a high speed High Definition Multimedia Interface HDMI device 6 Vent Enables airflow to cool internal components Right side 5 6 NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 7 Security cable slot Chapter 2 Getting to know your computer Attaches an optional security cable to the computer NOTE The security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen Left side oS 7 BOO Component 1 i Power connector Description Connects an AC adapter 2 AC adapter battery light e White
18. The AC adapter is connected and the battery is fully charged e Blinking white The AC adapter is disconnected and the battery has reached a low battery level e Amber The AC adapter is connected and the battery is charging e Off The battery is not charging 3 4 5 RJ 45 network jack status lights USB 2 0 port D Memory card reader Connects a network cable e White The network is connected e Amber Activity is occurring on the network Connects an optional USB device such as a keyboard mouse external drive printer scanner or USB hub Reads optional memory cards that enable you to store manage share or access information To insert a card A Hold the card label side up with connectors facing the slot insert the card into the slot and then push in on the card until it is firmly seated To remove a card A Pressin on the card it until it pops out 6 USB 3 0 port i Connects an optional USB device such as a keyboard mouse external drive printer scanner or USB hub Optical drive eject button Releases the disc tray 8 Optical drive Depending on your computer model reads an optical disc or reads and writes to an optical disc NOTE For disc compatibility information go to the Help and Support web page see More HP resources on page 2 Follow the web page instructions to select your computer model Select Drivers amp Downloads and then follow
19. User Guide Copyright 2015 Hewlett Packard Development Company L P AMD is a trademark of Advanced Micro Devices Inc Bluetooth is a trademark owned by its proprietor and used by Hewlett Packard Company under license Intel Celeron Centrino and Pentium are trademarks of Intel Corporation in the U S and other countries Microsoft and Windows are U S registered trademarks of the Microsoft group of companies The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition April 2015 Document Part Number 807553 001 Product notice This guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions of Windows This computer may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows functionality Go to http www microsoft com for details To access the latest user guide go to http Awww hp com support and select your country Select Drivers amp Downloads and then follow the on screen instructions Software terms By installing copying
20. account with an Internet service provider ISP To purchase Internet service and a modem contact a local ISP The ISP will help set up the modem install a network cable to connect your wireless router to the modem and test the Internet service To connect to a WLAN follow these steps 1 Be sure that the WLAN device is on On select models if the device is on the wireless light is white If the wireless light is off press the wireless button A NOTE On some models the wireless light is amber when all wireless devices are off 2 From the Start screen or the Windows desktop point to the upper right or lower right corner of the display to reveal the charms Select Settings and then click the network status icon 4 Select your WLAN from the list Click Connect If the WLAN is a security enabled WLAN you are prompted to enter a security code Type the code and then click Next to complete the connection EA NOTE If no WLANs are listed you may be out of range of a wireless router or access point EA NOTE Ifyou do not see the WLAN you want to connect to from the Windows desktop right click the network status icon and then select Open Network and Sharing Center Click Set up a new connection or network A list of options is displayed allowing you to manually search for and connect to a network or to create a new network connection 6 Follow the on screen instructions to complete the connection After the connec
21. and keep them in a safe place e HP Recovery Manager examines the computer and determines the required storage capacity for the media that will be required 48 Chapter 11 Backing up restoring and recovering To create recovery discs your computer must have an optical drive with DVD writer capability and you must use only high quality blank DVD R DVD R DVD R DL or DVD R DL discs Do not use rewritable discs such as CDRW DVD RW double layer DVD RW or BD RE rewritable Blu ray discs they are not compatible with HP Recovery Manager software Or instead you can use a high quality blank USB flash drive If your computer does not include an integrated optical drive with DVD writer capability but you would like to create DVD recovery media you can use an external optical drive purchased separately to create recovery discs or you can obtain recovery discs for your computer from support See the Worldwide Telephone Numbers booklet included with the computer You can also find contact information from the HP website Go to http www hp com support select your country or region and follow the on screen instructions If you use an external optical drive it must be connected directly to a USB port on the computer the drive cannot be connected to a USB port on an external device such as a USB hub Be sure that the computer is connected to AC power before you begin creating the recovery media The creation process can take an hour or
22. at records video and captures photographs Some models may allow you to video conference and chat online using streaming video A To start the webcam or 3D camera from the Start screen type camera and then select Camera from the list of applications EA NOTE A 3D camera captures 3D images and displays them on the screen It includes additional hardware a 3D camera sensor and a 3D laser projector plus special software To learn more about using a 3D camera open the Intel RealSense app Welcome to Intel RealSense To access the 3D camera apps go to the Intel RealSense Technology app Using audio On your computer or on select models using an external optical drive you can play music CDs download and listen to music stream audio content from the web including radio record audio or mix audio and video to create multimedia To enhance your listening enjoyment attach external audio devices such as speakers or headphones Connecting speakers You can attach wired speakers to your computer by connecting them to a USB port or to the audio out headphone jack on your computer or on a docking station To connect wireless speakers to your computer follow the device manufacturer s instructions To connect high definition speakers to the computer see Setting up HDMI audio on page 23 Before connecting speakers lower the volume setting Connecting headsets A WARNING To reduce the risk of personal injury lower the volume
23. ation about battery types specifications life cycles and capacity Conserving battery power To conserve battery power and maximize battery life e Lower the brightness of the display e Select the Power saver setting in Power Options e Ifthe computer will be unused and unplugged from external power for more than 2 weeks remove the user replaceable battery from the computer and store it separately in a cool dry place e Turn off wireless devices when you are not using them e Disconnect unused external devices that are not plugged into an external power source such as an external hard drive connected to a USB port e Stop disable or remove any external media cards that you are not using e Before you leave your work initiate Sleep or shut down the computer Identifying low battery levels When a battery that is the sole power source for the computer reaches a low or critical battery level the following behavior occurs e The battery light select models only indicates a low or critical battery level e The power meter icon on the Windows desktop shows a low or critical battery notification A NOTE For additional information about the power meter see Using the power meter and power settings on page 30 The computer takes the following actions for a critical battery level e f Hibernation is disabled and the computer is on or in the Sleep state the computer remains briefly in the Sleep state and then shuts dow
24. attery Information victor siieecseesdeeree inddeuede bt eitdedea edie dade inde 32 Conserving battery DOWED eee eecnee cere ttn ee eee tie eee eee te eee eee eaaeeeeeeenaeeeeeeenaeeeeeeenaa 32 Identifying low battery levels s2 cccteeegeeeeteededeedeeteanecauecdesseeccneetenegeecdeetnaecdeceeteabeceterers 32 Resolving a low battery level wsice isditeen vidiectea sider a EA eile 33 Resolving a low battery level when external power is available 0 33 Resolving a low battery level when no power source is available 33 Resolving a low battery level when the computer cannot exit Hibernation 33 Storing a user replaceable battery 00 eee ee ecceeeeeeeeene eee eeeeeeeeeeeeeaaeeeeeeseaeeeeeesenaeeeeseeeaees 33 Disposing of a user replaceable battery eee ceeeeeeeeeeeenneeeeeeeeeeeaaeeeeeeeeeeaaeeeeeeeeeeaaas 33 RUNNING OM AC POW essani a E iyedaeaeeea sidan aatdieeins 33 Troubleshooting power ProbleMs cccccccceceeeeeeee cette ee eteee eee cee eeeeeeaaeeaeeaeaeaaaeaaeeaeeaeees 34 Shutting down turning off the computer 0 eee eee eeeeeeee eee eeeeeaaeeeeeeeeeeaaeeeeeeseeaaeeeeeseseiaeeeeeeeeaaes 35 viii 7 Maintaining your computer cccccccccssssssceeessssneesesesesenesseneeeeeesscuansesecssneseeeecseneseseessnseeeesenseseesseaneeeeessanes 36 Improving performance saisonnier idena aia aA EAA TLA EN AE EAA foes saanlaslecvecenaades 36 Using Disk Defrag
25. ck Devices click Project and then follow the on screen instructions On select computer models from the Start screen click the HP Quick Access to Miracast icon and then follow the on screen instructions A NOTE To learn what type of display you have Miracast compatible or Intel WiDi refer to the documentation that came with your TV or secondary display device Discovering and connecting to Intel WiDi certified displays select Intel models only Use Intel WiDi to wirelessly project individual files such as photos music or videos or to duplicate your entire computer screen to a TV or a secondary display device Intel WiDi a premium Miracast solution makes it easy and seamless to pair your secondary display device provides for full screen duplication and improves speed quality and scaling Intel WiDi Media Share select models only enables easy multitasking and provides tools to select and flick individual media files to your secondary display device To connect to Intel WiDi certified displays A Point to the upper right or lower right corner of the Start screen to display the charms click Devices click Project and then follow the on screen instructions To open Intel WiDi from the Start screen A Type Intel WiDi and then click Intel WiDi To open Intel WiDi Media Share from the Start screen A Type Intel WiDi Media Share and then click Intel WiDi Media Share 24 Chapter 4 Enjoying entertainment features 5
26. d or on the CD DVD provided in the box In some countries regions HP may provide a printed HP Limited Warranty in the box For countries regions where the warranty is not provided in printed format you may request a printed copy from http www hp com go orderdocuments or write to e North America Hewlett Packard MS POD 11311 Chinden Blvd Boise ID 83714 USA e Europe Middle East Africa Hewlett Packard POD Via G Di Vittorio 9 20063 Cernusco s Naviglio MI Italy e Asia Pacific Hewlett Packard POD P O Box 200 Alexandra Post Office Singapore 911507 When you request a printed copy of your warranty please include your product number warranty period found on your service label name and postal address IMPORTANT Do NOT return your HP product to the addresses above For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact_us html More HP resources 3 4 2 Getting to know your computer Locating hardware To find out what hardware is installed on your computer 1 From the Start screen type control panel and then select Control Panel or From the Windows desktop right click the Start button and then select Control Panel 2 Select System and Security select System and then click Device Manager in the left column A list displays all the devices installed on your computer For information about system hardware compon
27. dels only on page 48 e On select models if you want to recover the computer s original factory partition and content or if you have replaced the hard drive you can use the Factory Reset option of HP Recovery media For more information see Recovering using HP Recovery Manager on page 50 e On select models if you want to remove the recovery partition to reclaim hard drive space HP Recovery Manager offers the Remove Recovery Partition option For more information see Removing the HP Recovery partition select models only on page 52 Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from support or by using the HP Recovery partition select models only If you have not already created recovery media see Creating HP Recovery media select models only on page 48 What you need to know before you get started 50 e HP Recovery Manager recovers only software that was installed at the factory For software not provided with this computer you must either download the software from the manufacturer s website or reinstall the software from the media provided by the manufacturer IMPORTANT Recovery through HP Recovery Manager should be used as a final attempt to correct computer issues e HP Recovery media must be used if the computer hard drive fails If
28. ditional assistive technologies Use the Search feature on your device to locate more information about assistive features A NOTE For additional information about a particular assistive technology product contact customer support for that product Contacting support We are constantly refining the accessibility of our products and services and welcome feedback from users If you have an issue with a product or would like to tell us about accessibility features that have helped you please contact us at 888 259 5707 Monday through Friday 6 A M to 9 P M Mountain Time If you are deaf or hard of hearing and use TRS VRS WebCapTel contact us if you require technical support or have accessibility questions by calling 877 656 7058 Monday through Friday 6 00 a m to 9 00 p m Mountain Time Supported assistive technologies 55 Index Symbols Numerics 3D camera identifying 8 9 A AC adapter testing 34 AC adapter battery light 7 accessibility 55 action keys 13 identifying 13 airplane mode key 14 antivirus software using 41 audio B amp O Play 22 audio out headphone audio in microphone jack identifying 5 B B amp O Play audio 22 backing up software and information 42 backups 48 battery conserving power 32 discharging 32 disposing 33 finding information 32 low battery levels 32 resolving low battery level 33 storing 33 user replaceable 31 battery cover identifying 15 battery information finding 32 bat
29. e Diagnostics UEFI In the text box enter the product name and then click Go or Click Find Now to let HP automatically detect your product Select your computer model and then select your operating system In the Diagnostic section click HP UEFI Support Environment or Click Download and then select Run Downloading HP PC Hardware Diagnostics UEFI toa USB device 47 11 Backing up restoring and recovering This chapter provides information about the following processes The information in the chapter is standard procedure for most models e Creating recovery media and backups e Restoring and recovering your system For additional information refer to the HP Support Assistant A From the Start screen type support and then select the HP Support Assistant app or From the Windows desktop click the question mark icon in the notification area at the far right of the taskbar Creating recovery media and backups The following methods of creating recovery media and backups are available on select models only Choose the available method according to your computer model e Use HP Recovery Manager after you successfully set up the computer to create HP Recovery media This step creates a backup of the HP Recovery partition on the computer The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced For information on creating recovery media see
30. e factory If your computer has a wireless light the wireless light is on white when your computer is on The wireless light indicates the overall power state of your wireless devices not the status of individual devices If the wireless light is white at least one wireless device is on If the wireless light is off all wireless devices are off A NOTE On some models the wireless light is amber when all wireless devices are off Because the wireless devices are enabled at the factory you can use the wireless button to turn on or turn off all the wireless devices simultaneously Connecting to a wireless network 17 Operating system controls The Network and Sharing Center allows you to set up a connection or network connect to a network and diagnose and repair network problems To use operating system controls 1 From the Start screen type control panel and then select Control Panel or From the Windows desktop right click the Start button and then select Control Panel 2 Select Network and Internet and then select Network and Sharing Center For more information see the information provided in Help and Support A From the Start screen type help and then select Help and Support or From the Windows desktop click the question mark icon in the notification area at the far right of the taskbar Connecting to a WLAN A NOTE When you are setting up Internet access in your home you must establish an
31. e wireless signals to communicate with wireless local area networks WLANs The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region To access this document From the Start screen type support and then select the HP Support Assistant app From the Windows desktop click the question mark icon in the notification area at the far right of the taskbar Top TouchPad 2 Component Description 1 TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen 2 Left TouchPad button Functions like the left button on an external mouse 3 Right TouchPad button Functions like the right button on an external mouse 10 Chapter 2 Getting to know your computer Cri manm COOU E cnnan accenn IOL m no ae aan J CL LH Component Description 1 l Power light e On The computer is on e Blinking The computer is in the Sleep state a power saving state The computer shuts off power to the display and other unneeded components e Off The computer is off or in Hibernation Hibernation is a power saving state that uses the least amount of power 2 Caps lock light White Caps lock is on which switches the k
32. e you press f4 the display state changes NOTE For best results especially if you choose the Extend option increase the screen resolution of the external device as follows From the Start screen type control panel and then select Control Panel Select Appearance and Personalization Under Display select Adjust screen resolution Setting up HDMI audio HDMI is the only video interface that supports high definition video and audio After you connect an HDMI TV to the computer you can then turn on HDMI audio by following these steps 1 2 3 From the Windows desktop right click the Speakers icon in the notification area at the far right of the taskbar and then select Playback devices On the Playback tab select the name of the digital output device Click Set Default and then click OK To return the audio stream to the computer speakers 1 From the Windows desktop right click the Speakers icon in the notification area at the far right of the taskbar and then click Playback devices On the Playback tab click Speakers Click Set Default and then click OK Using video 23 Discovering and connecting to Miracast compatible wireless displays select models only To discover and connect to Miracast compatible wireless displays without leaving your current apps follow the steps below To open Miracast A Point to the upper right or lower right corner of the Start screen to display the charms cli
33. ected to the computer and other factors User replaceable battery WARNING To reduce potential safety issues use only the user replaceable battery provided with the computer a replacement battery provided by HP or a compatible battery purchased from HP Z CAUTION Removing a user replaceable battery that is the sole power source for the computer can cause loss of information To prevent loss of information save your work or shut down the computer through Windows before removing the battery To remove the user replaceable battery 1 Turn the computer upside down on a flat surface with the battery bay toward you 2 Slide the battery lock latch 1 to unlock the battery and then slide the battery release latch 2 to release the battery 9 NOTE Your computer may look slightly different from the illustration in this section f NOTE The battery release latch automatically returns to its original position 3 Pivot the battery 3 upward and then remove it from the computer 4 Running on battery power 31 Finding battery information To access battery information 1 From the Start screen type support and then select the HP Support Assistant app From the Windows desktop click the question mark icon in the notification area at the far right of the taskbar 2 Select Battery and Performance HP Support Assistant provides the following tools and information about the battery e Battery Check e Inform
34. eeeeeeaaaeeeeeseeeaaeeeeeeeeeaaes 21 MSU AUN Oa ates te A EE can EN E E I A E E AE E E EE EA 21 Connecting speakers airoso ANE S 21 Connecting headsets osssrssrriierreceriinrrrnnneriinknei e inen EEEE EEEE ENNE E EEE 21 Using B amp O Play audio select models only ccceeceeeeeeeeeeeeeceeeseaeeeecceeeeeeeeeeeetsaeees 22 vii Using VIDS Oi serseri iienaa R EEE TENE E E T 22 Connecting video devices using an HDMI cable sssssseeiessssseeerrrrsssrrerrrrssssrererrrnssssnt 22 Setting Up HOMFAUJIO scosi ede ienaesiendnngh aeseeetncnaenesieiaaes 23 Discovering and connecting to Miracast compatible wireless displays select models OTM A D A EE EEE ET tee Canannde A tetanst A E A E A N E 24 Discovering and connecting to Intel WiDi certified displays select Intel models only 24 5 INEIVIGATINIGN SNS e EAEE A EE E A E AA NEE A EE A A E A E A 25 Using the TouchPad and touch screen gestures 2 0 0 0 eeceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeseeeesaeeeeeeseneeaaeess 25 Tap nisserne niar na E E eevee dle E RE donnie Ea A R case 25 TWO TINGSF Soro ARA E 26 Two finger pinch ZOOM ccceceeeeeeeeeeeceeceeeeaaeaeeceeeeeeeeeeeeeeeeeeeeeeeeteeseaaeseeeecceeenseeceeeeaeees 26 TWOfiNGEr CICK oiiaii iaaa a a A E T T E 26 Right edge swipe touch screen only ssssssssssnnesssessrnnennennsnnnnaaannennnnaaatnannnnaaanennnnnnnaana nna 27 Left edge swipe touch screen only sssssssssssrressssrnesnsrsnunaaennnnnansnananaannnn
35. en you disconnect AC power e The computer switches to battery power e The screen brightness automatically decreases to save battery life e The power meter icon on the Windows desktop changes appearance Troubleshooting power problems Test the AC adapter if the computer exhibits any of the following symptoms when it is connected to AC power e The computer does not turn on e The display does not turn on e The power lights do not turn on To test the AC adapter 1 Shut down the computer 2 Connect the AC adapter to the computer and then plug it into an AC outlet Turn on the computer e Ifthe power lights turn on the AC adapter is working properly e Ifthe power lights remain off check the connection from the AC adapter to the computer and the connection from the AC adapter to the AC outlet to be sure that the connections are secure e _ If the connections are secure and the power lights remain off the AC adapter is not functioning and should be replaced Contact support for information about obtaining a replacement AC power adapter 34 Chapter6 Managing power Shutting down turning off the computer ZA CAUTION Unsaved information is lost when the computer shuts down Be sure to save your work before shutting down the computer The Shut down command closes all open programs including the operating system and then turns off the display and computer Shut down the computer under any of the following condition
36. ents and the system BIOS version number press fn esc select models only Locating software To find out what software is installed on your computer A From the Start screen click the down arrow in the lower left corner of the screen From the Windows desktop right click the Start button and then select Programs and Features Chapter 2 Getting to know your computer Right side p Ta eer OSGOQOLOE Component Description Power light 1 h 2 Drive light 0 e On The computer is on e Blinking The computer is in the Sleep state a power saving state The computer shuts off power to the display and other components e Off The computer is off or in Hibernation Hibernation is a power saving state that uses the least amount of power e Blinking white The hard drive or optical drive is being accessed e Amber HP 3D DriveGuard has temporarily parked the hard drive 3 Audio out headphone Audio in yy microphone jack Connects optional powered stereo speakers headphones earbuds a headset or a television audio cable Also connects an optional headset microphone This jack does not support optional microphone only devices WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information refer to the Regulatory Safety and Environmental Notices To access this document A From the
37. eps to get the most out of your smart investment e Back up your hard drive by creating recovery media See Backing up restoring and recovering on page 48 e f you haven t already done so connect to a wired or wireless network See details in Connecting to a network on page 17 e Become familiar with the computer hardware and software For more information see Getting to know your computer on page 4 and Enjoying entertainment features on page 21 e Update or purchase antivirus software See Using antivirus software on page 41 Visit the HP Apps Store 1 More HP resources To locate resources that provide product details how to information and more use this table Resource Contents Setup Instructions e Overview of computer setup and features Help and Support e Abroad range of how to information and troubleshooting tips To access Help and Support A From the Start screen type help and then from the Search window select Help and Support For U S support go to http www hp com go contactHP For worldwide support go to http Awelcome hp com country us en wwcontact_us html Worldwide support e Online chat with an HP technician To get support in your language go to e Support telephone numbers http Awelcome hp com country us en wwcontact_us html HP service center locations Safety amp Comfort Guide e Proper workstation setup To access this guide e Guidelines for posture and work
38. equests under either of the following conditions e You drop the computer e You move the computer with the display closed while the computer is running on battery power 36 Chapter 7 Maintaining your computer A short time after the end of one of these events HP 3D DriveGuard returns the hard drive to normal operation A NOTE Because solid state drives SSDs lack moving parts HP 3D DriveGuard is unnecessary EA NOTE A hard drive in a primary hard drive bay or in a secondary hard drive bay is protected by HP 3D DriveGuard A hard drive installed in an optional docking devices or connected to a USB port is not protected by HP 3D DriveGuard For more information see the HP 3D DriveGuard software Help Identifying HP 3D DriveGuard status The drive light on the computer changes color to show that the drive is parked To determine whether the drive is currently protected or whether it is parked view the icon on the Windows desktop in the notification area at the far right of the taskbar or in the Mobility Center Updating programs and drivers HP recommends that you update your programs and drivers on a regular basis Updates can resolve issues and bring new features and options to your computer For example older graphics components might not work well with the most recent gaming software Without the latest driver you would not be getting the most out of your equipment Go to http www hp com support to download the la
39. er slide 28 TouchPad buttons 10 using 25 TouchPad and touch screen gestures tap 25 two finger click 26 two finger pinch zoom 26 two finger scroll 26 TouchPad zone identifying 10 traveling with the computer 16 33 38 turning off the computer 35 two finger click TouchPad and touch screen gesture 26 two finger pinch zoom TouchPad and touch screen gesture 26 two finger scroll TouchPad and touch screen gesture 26 U unresponsive system 35 updating programs and drivers 37 USB 2 0 port identifying 7 USB 3 0 port identifying 5 7 using external AC power 33 using passwords 40 using the TouchPad 25 V vents identifying 5 15 video 22 W webcam identifying 8 9 using 21 webcam light identifying 8 9 Windows system restore point 48 49 Windows key identifying 13 Windows passwords 40 Windows tools using 49 Wireless Assistant software 17 wireless button 17 58 Index wireless certification label 16 wireless controls button 17 operating system 17 Wireless Assistant software 17 wireless light 17 wireless network WLAN connecting 18 corporate WLAN connection 18 functional range 19 public WLAN connection 18 wireless network securing 42 WLAN antennas identifying 8 10 WLAN device 16 WLAN label 16
40. er eeeeeeaaeeeeeeeeaaeeeeeeeeeaaaeeeeseeeaeeeeeeeeeaeeeeesenaaees 41 Using antivirus SOMWANe sy 225 028350824 aaan EENAA ER 41 Using firewall Soara ssnsgitossenioae as A A 42 Installing software updates eee eee eeeeeee eee eeeeeee eee ceaeeeeeeeeeeaeeeeeeesaeaeeeeeeeeeeeeeseeeeeeeeeseeeeeeeeseneaaeeess 42 Installing critical security updates 20 eee eeeeeeee eee teee eee eee an n e aANT 42 Securing your wireless METWOMK sssi seniseid ana R KA anA RRA RA 42 Backing up your software applications and information ceeceeeceeceeeeeeeceeeeeeeeeeeeeeeeeeeeeetenees 42 Using an optional security cable lOCK sssini aaa EEEN 43 Mire gem Cea Viy BIOS aaa peere eee reper eee teat pre peer ererr AE 44 slanting Setup Utility BIOS aiisecbisg Saescectes vved ceewhas syns dunks ovaceuca vevyaedieagssutdea sens vader wdennvydeeveanedvveesde saaasees 44 Updating the BIOS stssccetiseivice Aadeeieice cs runie er NEEESE antic EEE RAEN EEE EASE E 44 Determining th BIOS version w is cecesssteceevessvateudersivsancedecexeesuavacceadeersandandecveusaaneegeeerinandendan 44 Downloadinga BIOS Update sanesa 44 10 Using HP PC Hardware Diagnostics UEFI caccsccseccecccccetscceareacstsisnes ctnescanconhccouncSesshonsadaecs senssecnessacesdenseascerses 46 Downloading HP PC Hardware Diagnostics UEFI to a USB device ooo eee ee eentteeeeeeeeeenaaees 46 11 Backing up restoring and recovering oniinn a ace ee ede Ny lee eased eats 48 Creating
41. eys to all capital letters 3 7 Mute light e Amber Computer sound is off e Off Computer sound is on Top 11 Buttons and speakers l ie I Li a no on SOOO OOOO OU I BEE ER RRR eee eee EEee OOO rt aH LU G8 8 2 eee Component Description 1 Power button e When the computer is off press the button to turn on the computer e When the computer is on press the button briefly to initiate Sleep e When the computer is in the Sleep state press the button briefly to exit Sleep e When the computer is in Hibernation press the button briefly to exit Hibernation CAUTION Pressing and holding down the power button will result in the loss of unsaved information If the computer has stopped responding and Windows shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer To learn more about your power settings see your power options A From the Start screen type power select Power and sleep settings and then select Power and sleep from the list of applications 0r From the Windows desktop right click the Start button and then select Power Options 2 Speakers 2 Produce sound 12 Chapter2 Getting to know your computer Component Description 1 esc key Displays system information when pressed in combination with the fn key 2 fn key Executes frequently
42. ferred to as Wi Fi networks wireless LANs or WLANs in corporate offices your home and public places such as airports restaurants coffee shops hotels and universities In a WLAN the mobile wireless device in your computer communicates with a wireless router or a wireless access point e Bluetooth device select models only Creates a personal area network PAN to connect to other Bluetooth enabled devices such as computers phones printers headsets speakers and cameras In a PAN each device communicates directly with other devices and devices must be relatively close together typically within 10 meters approximately 33 feet of each other For more information about wireless technology the Internet and networking see the information and website links provided in Help and Support A From the Start screen type help and then select Help and Support From the Windows desktop click the question mark icon in the notification area at the far right of the taskbar Using the wireless controls You can control the wireless devices in your computer using one or more of these features e Wireless button or wireless key also called the airplane mode key referred to in this chapter as the wireless button e Operating system controls Wireless button The computer has a wireless button one or more wireless devices and on select models one or two wireless lights All the wireless devices on your computer are enabled at th
43. g and label the package FRAGILE The use of wireless devices may be restricted in some environments Such restrictions may apply aboard aircraft in hospitals near explosives and in hazardous locations If you are uncertain of the policy that applies to the use of a wireless device in your computer ask for authorization to use your computer before you turn it on If you are traveling internationally follow these suggestions o Check the computer related customs regulations for each country or region on your itinerary Check the power cord and adapter requirements for each location in which you plan to use the computer Voltage frequency and plug configurations vary A WARNING To reduce the risk of electric shock fire or damage to the equipment do not attempt to power the computer with a voltage converter kit sold for appliances Traveling with or shipping your computer 39 8 Securing your computer and information Computer security is essential for protecting the confidentiality integrity and availability of your information Standard security solutions provided by the Windows operating system HP applications the non Windows Setup Utility BIOS and other third party software can help protect your computer from a variety of risks such as viruses worms and other types of malicious code IMPORTANT Some security features listed in this chapter may not be available on your computer Using passwords
44. ger 2 Select Remove Recovery Partition and then follow the on screen instructions 52 Chapter11 Backing up restoring and recovering 12 Specifications Input power The power information in this section may be helpful if you plan to travel internationally with the computer The computer operates on DC power which can be supplied by an AC or a DC power source The AC power source must be rated at 100 240 V 50 60 Hz Although the computer can be powered from a standalone DC power source it should be powered only with an AC adapter or a DC power source that is supplied and approved by HP for use with this computer The computer can operate on DC power within the following specifications Operating voltage and current varies by platform Input power Rating Operating voltage and current 19 5 V dc 2 31 A 45 W 19 5 V dc 3 33 A 65 W ROO DC plug of external HP power supply A NOTE This product is designed for IT power systems in Norway with phase to phase voltage not exceeding 240 V rms E NOTE The computer operating voltage and current can be found on the system regulatory label Operating environment Factor Metric U S Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 10 to 90 Nonoperating 5 to 95 5 to 95 Maximum altitude unpressurized Operating 15 m to 3
45. ghtly apart on the TouchPad zone and then drag them up down left or right Two finger pinch zoom Use the two finger pinch zoom to zoom out or in on images or text e Zoom out by placing two fingers apart on the TouchPad zone and then moving your fingers together e Zoom in by placing two fingers together on the TouchPad zone and then moving your fingers apart lA gt Two finger click Use the two finger click gesture to open the menu for an object on the screen 94 NOTE The two finger click performs the same function as right clicking with the mouse e Place two fingers on the TouchPad zone and press down to open the options menu for the selected object 26 Chapter5 Navigating the screen Right edge swipe touch screen only Use the right edge swipe to reveal the charms which let you search share start apps access devices or change settings e Gently swipe your finger inward from the right edge of the touch screen to reveal the charms Left edge swipe touch screen only Use the left edge swipe to reveal your open apps so that you can switch between them quickly e Gently swipe your finger inward from the left edge of the touch screen Then without lifting your finger swipe back toward the left edge to reveal all open apps Top edge swipe and bottom edge swipe touch screen only Use the top edge swipe or bottom edge swipe to display command options that allow you to customize an open app AA
46. hort external contacts do not dispose of in fire or water See the Regulatory Safety and Environmental Notices for proper battery disposal To access this document A From the Start screen type support and then select the HP Support Assistant app From the Windows desktop click the question mark icon in the notification area at the far right of the taskbar Running on AC power For information about connecting to AC power refer to the Setup Instructions poster provided in the computer box The computer does not use battery power when the computer is connected to AC power with an approved AC adapter or an optional docking expansion device Running on AC power 33 A WARNING To reduce potential safety issues use only the AC adapter provided with the computer a replacement AC adapter provided by HP or a compatible AC adapter purchased from HP Connect the computer to AC power under any of the following conditions ZAWARNING Do not charge the computer battery while you are aboard aircraft e When charging or calibrating a battery e When installing or modifying system software e When writing information to a disc select models only e When running Disk Defragmenter on computers with internal hard drives e When performing a backup or recovery When you connect the computer to AC power e The battery begins to charge e The screen brightness increases e The power meter icon on the Windows desktop changes appearance Wh
47. ion select models only You can enable user initiated Hibernation and change other power settings and timeouts using Power Options Initiating and exiting Sleep and Hibernation 29 1 From the Start screen type power options and then select Power options or From the Windows desktop right click the Start button and then click Power Options 2 Inthe left pane click Choose what the power button does 3 Click Change Settings that are currently unavailable 4 Inthe When I press the power button area select Hibernate 5 Click Save changes To exit Hibernation A Briefly press the power button When the computer exits Hibernation the power lights turn on and your work returns to the screen A NOTE If you have set a password to be required on exiting Hibernation you must enter your Windows password before your work returns to the screen Setting password protection on wakeup exiting Sleep or Hibernation To set the computer to prompt for a password when the computer exits Sleep or Hibernation follow these steps 1 From the Start screen type power options and then select Power options or From the Windows desktop right click the Start button and then click Power Options 2 Inthe left pane click Require a password on wakeup Click Change Settings that are currently unavailable 4 Click Require a password recommended A NOTE Ifyou need to create a user account password or change your current use
48. ireless connection is possible 14 Chapter2 Getting to know your computer Bottom Component 1 Vents 4 Description Enable airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 3 4 Battery lock Battery bay Battery release latch Locks the battery in the battery bay Holds the battery Releases the battery Bottom 15 Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer Aih i IMPORTANT Check the following locations for the labels described in this section the bottom of the computer inside the battery bay or on the back of the display e Service label Provides important information to identify your computer When contacting support you will probably be asked for the serial number and possibly for the product number or the model number Locate these numbers before you contact support Your service label will resemble one of the examples shown below Refer to the illustration that most closely matches the service label on your computer Seriol 30000000 IMM NNT Prather Produc 30000000 MNNM E E eo Warranty Iyl Bary 20 Model 2000008 i A000 ACID Gono PE Component 1 Serial numbe
49. ironmental Notices that applies to your country or region To access this document 8 Chapter 2 Getting to know your computer Component Description From the Start screen type support and then select the HP Support Assistant app or From the Windows desktop click the question mark icon in the notification area at the far right of the taskbar Se a o _ aaa m i Component Description 1 Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on NOTE The internal display switch is not visible from the outside of the computer 2 Internal microphones 2 Record sound 3 Webcam light On The webcam is in use 4 Webcam Records video and captures photographs Some models allow you to video conference and chat online using streaming video To use the webcam or 3D camera 3D camera select models only A From the Start screen type camera and then select Camera from the list of applications NOTE A 3D camera captures 3D images and displays them on the computer screen It includes additional hardware a 3D camera sensor and a 3D laser projector plus special software To learn more about using a 3D camera open the Intel RealSense app Welcome to Intel RealSense To access the 3D camera apps go to the Intel RealSense Technology app Display 9 Component Description 5 WLAN antennas Send and receiv
50. is a powerful video device that enables you to watch streaming video from your favorite websites and download video and movies to watch on your computer when you are not connected to a network To enhance your viewing enjoyment use one of the video ports on the computer to connect an external monitor projector or TV iy IMPORTANT Be sure that the external device is connected to the correct port on the computer using the correct cable Follow the device manufacturer s instructions For information on using your video features refer to Help and Support Connecting video devices using an HDMI cable A NOTE To connect an HDMI device to your computer you need an HDMI cable purchased separately To see the computer screen image on a high definition TV or monitor connect the high definition device according to the following instructions 1 Connect one end of the HDMI cable to the HDMI port on the computer 22 Chapter4 Enjoying entertainment features Connect the other end of the cable to the high definition TV or monitor Press f4 to alternate the computer screen image between 4 display states e PC screen only View the screen image on the computer only e Duplicate View the screen image simultaneously on both the computer and the external device e Extend View the screen image extended across the computer and the external device e Second screen only View the screen image on the external device only Each tim
51. l offer To provide ongoing protection against newly discovered viruses and other security risks security software must be kept up to date It is strongly recommended that you upgrade the security software trial offer or purchase the software of your choice in order to fully protect your computer Using antivirus software Computer viruses can disable programs utilities or the operating system or cause them to function abnormally Antivirus software can detect most viruses destroy them and in most cases repair any damage they have caused To provide ongoing protection against newly discovered viruses antivirus software must be kept up to date An antivirus program may be preinstalled on your computer It is strongly recommended that you use the antivirus program of your choice in order to fully protect your computer For more information about computer viruses from the Start screen type support and then select the HP Support Assistant app Using Internet security software 41 Using firewall software Firewalls are designed to prevent unauthorized access to a system or network A firewall can be software you install on your computer and or network or it can be a combination of both hardware and software There are two types of firewalls to consider e _Host based firewalls Software that protects only the computer it is installed on e Network based firewalls lInstalled between your DSL or cable modem and your home network
52. loth or a chamois moistened with one of the cleaning solutions listed previously or use an acceptable disposable wipe e To prevent keys from sticking and to remove dust lint and particles from the keyboard use a can of compressed air with a straw extension Traveling with or shipping your computer If you have to travel with or ship your computer follow these tips to keep your equipment safe e Prepare the computer for traveling or shipping Back up your information to an external drive Remove all discs and all external media cards such as memory cards 38 Chapter 7 Maintaining your computer Turn off and then disconnect all external devices o Shut down the computer Take along a backup of your information Keep the backup separate from the computer When traveling by air carry the computer as hand luggage do not check it in with the rest of your luggage CAUTION Avoid exposing a drive to magnetic fields Security devices with magnetic fields include airport walk through devices and security wands Airport conveyer belts and similar security devices that check carry on baggage use X rays instead of magnetism and do not damage drives If you plan to use the computer during a flight listen for the in flight announcement that tells you when you are allowed to use your computer In flight computer use is at the discretion of the airline If you are shipping the computer or a drive use suitable protective packagin
53. menter assasi a A A TANA AAAA 36 Using Disk Cleanup 222 cccccccescceceeeeeeenseeeeeeeeeneeeeseesanseeeceensaueeeeceeasnanseeeeeeesenseeeeeenneneeees 36 Using HP 3D DriveGuard select models only eeceeeeeeeeeeeeeeneeeeeeeeeeaaeeeeeeeeeaaaaeeeeeeeeeaaeeeeeseeeaaees 36 Identifying HP 3D DriveGuard Status ce nanain annann aA AAA ANNAA 37 Updating programs AMA drivelS ssss 3 ceiss cee ceeeestebes Peveddaae hs Ea NARE A 37 Cleaning your COMPUTER vic ccccis scceceesandeedessssanceed sasaste EE ERA ENNEA R EE E E EE 37 Cleaning procedi eS sorro cia Aa A AE ANAA A ees 38 Cleaning the display cccceeeeeeeneeeeeeeeenneeeeeeeeaaeeeeeeeeaaeeeeeeeeaaeeeeeeetiaeeeeeeeeaaes 38 Cleaning the sides OF COVER sssassssiescerrreesrruruesertrrdarrrnnssttennndattinasssdunnnadatennnnata 38 Cleaning the TouchPad keyboard or mouse select models only 05 38 Traveling with or shipping your computer sseessssessssrrneserrrrnarrsnnaeeterraaarennnasttunaadatnnnnadttannaatdennaaennaaae 38 8 S cunng your cormputer and informatii sais 5 ccs es 125d rriren send vac uns dace ae r a aE Eaa E TE wt ERR 40 Using passwords seriearen een aA EE EEE EEE AREE EEEE EE E 40 Setting Windows passwords cseceeeeeeeecne a RAAE E E AET a 40 Setting Setup Utility BIOS passwords ssssssessessrnnennessnnnnnaneeennnnnntninnnnanannnnnnnnaannannnna ene 41 Using Internet security software ooo eee cece centre tere teen et
54. n HP Recovery Manager change the computer boot order See Changing the computer boot order on page 52 3 Follow the on screen instructions Changing the computer boot order If your computer does not restart in HP Recovery Manager you can change the computer boot order which is the order of devices listed in BIOS where the computer looks for startup information You can change the selection for an optical drive or a USB flash drive To change the boot order 1 Insert the HP Recovery media 2 Start Computer Setup A Turn on or restart the computer quickly press esc and then press f9 for boot options Select the optical drive or USB flash drive from which you want to boot 4 Follow the on screen instructions Removing the HP Recovery partition select models only HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space IMPORTANT After you remove the HP Recovery partition you can no longer use the Windows Refresh option or the Windows option to remove everything and reinstall Windows In addition you will not be able to perform System Recovery or Minimized Image Recovery from the HP Recovery partition So before you remove the Recovery partition create HP Recovery media see Creating HP Recovery media select models only on page 48 Follow these steps to remove the HP Recovery partition 1 From the Start screen type recovery and then select HP Recovery Mana
55. n and loses any unsaved information e If Hibernation is enabled and the computer is on or in the Sleep state the computer initiates Hibernation 32 Chapter6 Managing power Resolving a low battery level Resolving a low battery level when external power is available Connect one of the following to the computer and to external power e AC adapter e Optional docking or expansion device e Optional power adapter purchased as an accessory from HP Resolving a low battery level when no power source is available Save your work and shut down the computer Resolving a low battery level when the computer cannot exit Hibernation 1 Replace the discharged user replaceable battery with a charged battery or connect the AC adapter to the computer and to external power 2 Exit Hibernation by pressing the power button Storing a user replaceable battery CAUTION To reduce the risk of damage to a battery do not expose it to high temperatures for extended periods of time If a computer will be unused and unplugged from external power for more than 2 weeks remove the battery and store it separately in a cool dry place to prolong the battery charge A stored battery should be checked every 6 months If the capacity is less than 50 percent recharge the battery before returning it to storage Disposing of a user replaceable battery A WARNING To reduce the risk of fire or burns do not disassemble crush or puncture do not s
56. nd Support which provides tutorials information about the Windows operating system and your computer answers to questions and updates to your computer Help and Support also provides automated troubleshooting tools and access to support Decreases the screen brightness incrementally as long as you hold down the key Increases the screen brightness incrementally as long as you hold down the key Switches the screen image between display devices connected to the system For example if a monitor is connected to the computer repeatedly pressing this key alternates the screen image from the computer display to the monitor display to a simultaneous display on both the computer and the monitor Turns the radiance backlight keyboard also known as keyboard backlight feature off or on NOTE To conserve battery power turn off this feature Mutes or restores speaker sound Decreases speaker volume incrementally while you hold down the key Increases speaker volume incrementally while you hold down the key aa Plays the previous track of an audio CD or the previous section of a DVD or a BD I Fi Begins pauses or resumes playback of an audio CD a DVD or a BD Plays the next track of an audio CD or the next section of a DVD or a BD Turns the airplane mode and wireless feature on or off NOTE The airplane mode key is also referred to as the wireless button NOTE A wireless network must be set up before a w
57. nnaaatannnanannnnnaanaan 27 Top edge swipe and bottom edge swipe touch Screen only secesssseseerrrissssseeeeren 27 One finger slide touch screen only sssssssessssrnnnnnrsnnnnnnnunnnnansnnnnanenennnananannnaaannnnnananannna aa 28 Using the keyboard and optional MOUSE cecceceeeeeeeeeeeee eee eeeeeeeeeeeeteeeeeeeeeseeeeeeeeeseeeeaeeeeseeeaeees 28 Using the integrated numeric keypad e cece ceeeeeeee etre eeeeeaeeeeeeeeeaaaeeeeeeeeeeenaeeeeeeeneeaaas 28 Be Mama PON I cavers sactcabasassansccsanisnsessecitaviaas ai bassouecaaiinascdiabe insadiaindeisiastinedth asseekeniioasientenissteet eels 29 Initiating and exiting Sleep and Hibernation cece eee eeeee eee e ee eeneeee eee eta aeeee eee eaaeeeeeeeeiaeeeeeenea 29 Manually initiating and exiting Sleep oe ceceee cent eee eeeeeneeeeeeeeaeeeeeeseaeeeeseeaaeeeeeeeeaees 29 Manually initiating and exiting Hibernation select models Only ccccceeeeeeeeeeeeetteetaees 29 Setting password protection on wakeup exiting Sleep or Hibernation eeeeee 30 Using the power meter and power settings 2 0 00 cececeeeeeeeeeeeeeeeeeeeeeeeeeeeseceeeeeeeeeeeeeeeeeeeeseeeeaeeeeeseeaaeees 30 Running on battery POWE 0 eeceeeeeeeeeeeeee eee eee eeneeee eee ceeaeeeeeeeseaaeeeeeeeeeaeeeeeeeeseneeeeeeesseeeeeeeeseeaaeeess 31 Usersreplace able battery coceseiisccaesucececis enecoteceaics dp nendueests enpsessdenad eanpenecuacencanyseaedanngameasdeussiids 31 Finding b
58. ntifying 7 power lights identifying 5 11 power meter using 30 power settings using 30 product name and number computer 16 public WLAN connection 18 R recover options 49 recovery discs 49 51 HP Recovery Manager 50 media 51 starting 51 supported discs 49 system 50 USB flash drive 51 using HP Recovery media 49 recovery media creating 48 creating using HP Recovery Manager 49 recovery partition removing 52 regulatory information regulatory label 16 wireless certification labels 16 right edge swipe gesture 27 RJ 45 network jack identifying 7 RJ 45 network status lights identifying 7 S security cable lock installing 43 security cable slot identifying 6 serial number 16 serial number computer 16 service labels locating 16 setting password protection on wakeup 30 Setup Utility BIOS passwords 41 shipping the computer 38 shutdown 35 Sleep exiting 29 initiating 29 Sleep and Hibernation initiating 29 slots memory card reader 7 security cable 6 software Disk Cleanup 36 Disk Defragmenter 36 HP 3D DriveGuard 36 software updates installing 42 speakers connecting 21 identifying 12 storing a battery 33 supported discs recovery 49 system recovery 50 system restore point creating 49 system restore point creating 48 7 tap TouchPad and touch screen gesture 25 temperature 33 testing an AC adapter 34 Index 57 top edge swipe and bottom edge swipe gesture 27 touch screen gesture one fing
59. ocedures Follow the procedures in this section to safely clean your computer ZAWARNING To prevent electric shock or damage to components do not attempt to clean your computer while it is on 1 Turn off the computer 2 Disconnect AC power 3 Disconnect all powered external devices Z CAUTION To prevent damage to internal components do not spray cleaning agents or liquids directly on any computer surface Liquids dripped on the surface can permanently damage internal components Cleaning the display Gently wipe the display using a soft lint free cloth moistened with an alcohol free glass cleaner Be sure that a display is dry before you close the computer Cleaning the sides or cover To clean the sides or cover use a soft microfiber cloth or chamois moistened with one of the cleaning solutions listed previously or use an acceptable disposable wipe 95 NOTE When cleaning the cover of the computer use a circular motion to aid in removing dirt and debris Cleaning the TouchPad keyboard or mouse select models only A WARNING To reduce the risk of electric shock or damage to internal components do not use a vacuum cleaner attachment to clean the keyboard A vacuum cleaner can deposit household debris on the keyboard surface CAUTION To prevent damage to internal components do not allow liquids to drip between the keys e To clean the TouchPad keyboard or mouse use a soft microfiber c
60. on the computer Plug the other end of the network cable into a network wall jack 2 or router Ef NOTE If the network cable contains noise suppression circuitry 3 which prevents interference from TV and radio reception orient the circuitry end of the cable toward the computer Connecting to a wired network LAN 19 Sharing data and drives and accessing software When your computer is part of a network you are not limited to using only the information that is stored in your computer Computers connected to the network can exchange software and data with each other For more information about sharing files folders or drives see the information provided in Help and Support A From the Start screen type help and then select Help and Support From the Windows desktop click the question mark icon in the notification area at the far right of the taskbar JIN NOTE When a disc like a DVD movie or game is copy protected it cannot be shared 20 Chapter3 Connecting to a network 4 Enjoying entertainment features Use your HP computer as an entertainment hub to socialize via the webcam enjoy and manage your music and download and watch movies Or to make your computer an even more powerful entertainment center connect external devices like a monitor projector or TV or speakers and headphones Using a webcam or 3D camera select models only Your computer has an integrated webcam or 3D camera th
61. ores the computer to its original factory state by deleting all information from the hard drive and re creating the partitions Then it reinstalls the operating system and the software that was installed at the factory The HP Recovery partition select models only allows System Recovery and Minimized Image Recovery select models only Using the HP Recovery partition select models only The HP Recovery partition allows you to perform a system recovery or minimized image recovery select models only without the need for recovery discs or a recovery USB flash drive This type of recovery can be used only if the hard drive is still working To start HP Recovery Manager from the HP Recovery partition 1 3 From the Start screen type recovery select Recovery Manager and then select HP Recovery Environment or Press f11 while the computer boots or press and hold f11 as you press the power button Select Troubleshoot from the boot options menu Select Recovery Manager and then follow the on screen instructions Using HP Recovery media to recover You can use HP Recovery media to recover the original system This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly Restore and recovery 51 1 If possible back up all personal files 2 Insert the HP Recovery media and then restart the computer EA NOTE Ifthe computer does not automatically restart i
62. r 2 Product number 3 Warranty period 4 Model number select models only e Microsoft Certificate of Authenticity label select models only prior to Windows 8 Contains the Windows Product Key You may need the Product Key to update or troubleshoot the operating system HP platforms with Windows 8 or Windows 8 x preinstalled do not have the physical label Instead a Digital Product Key is electronically installed A NOTE The Digital Product Key is automatically recognized and activated by Microsoft operating systems when a Windows 8 or Windows 8 x operating system is reinstalled using HP approved recovery methods e Regulatory label s Provide s regulatory information about the computer e Wireless certification label s Provide s information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use 16 Chapter 2 Getting to know your computer 3 Connecting to a network Your computer can travel with you wherever you go But even at home you can explore the globe and access information from millions of websites using your computer and a wired or wireless network connection This chapter will help you get connected to that world Connecting to a wireless network Your computer may be equipped with one or more of the following wireless devices e WLAN device Connects the computer to wireless local area networks commonly re
63. r account password click Create or change your user account password and then follow the on screen instructions If you do not need to create or change a user account password go to step 5 5 Click Save changes Using the power meter and power settings The power meter is located on the Windows desktop The power meter allows you to quickly access power settings and view the remaining battery charge e To view the percentage of remaining battery charge and the current power plan place the mouse pointer over the power meter icon e To use Power Options click the power meter icon and select an item from the list From the Start screen you can also type power options and then select Power Options Different power meter icons indicate whether the computer is running on battery or external power Placing the mouse pointer over the icon reveals a message if the battery has reached a low or critical battery level 30 Chapter6 Managing power Running on battery power When a charged battery is in the computer and the computer is not plugged into external power the computer runs on battery power When the computer is off and unplugged from external power the battery in the computer slowly discharges The computer will display a message when the battery reaches a low or critical battery level Computer battery life varies depending on power management settings programs running on the computer screen brightness external devices conn
64. rating system If your computer is configured as described do not change the processor configuration setting in msconfig exe from 4 or 2 processors to 1 processor If you do so your computer will not restart You will have to perform a factory reset to restore the original settings vi Processor configuration setting select models only Table of contents jercg glen L E E AE ener ir ere omy A E EE A repre frei ererer erry A A Teer E The 1 Visit the HP APPS SLOG niena irdi andidan A dian tee dhenychazeredvasdendadis veceaboe tvs a daa aaa 1 Best pralic S asand sernai aaa a Aa Wand EAEE a aa a a a e a aA 1 M re HP TESOUICES soreesiresseiriiir e iriisarei nAi ofan een AAEE ce bere RETETE E EEEE Cadac EEEE hae 2 2 Getting to Know your Compter air a eee E eee 4 Locating hard Ware ccceccececssssenceeseeeeceeeeeeneeaneneeeeeananeeeeeeaaueeeeseseaenseesesneaeseeeneeaaneeeesenanseeseeeeensetenes 4 Locating SORN aE eaaa E A 4 RON SIOE niina a E E a 5 EEEa E E E E EE A E E E E E A N E E wcateetes an 7 DIS NAY pads ied accep tecd cctv sid Gece ey sd nceed vanadate patent te niaeaaacasvadapaesvevaces ous E S 8 MODs cesens eo eace cated ede tase i dueavelvlsasie ace Saad dacs A E AE E R Ea 10 TOW GIP AG enaena net ett ovens ANE EOE E A T E ceueeed tue tan atee 10 GODTS cohceseut ch cedvuncits Snaesveude Seung cde viaesuag sds y ia Sauls onesie duane usustndee tga a tvcadel shes Sevsaseuneays 11 Buttons and speakers isiccciec
65. reaches a critical level In the Hibernation state your work is saved to a hibernation file and the computer powers down You can also initiate Hibernation manually For more information see Manually initiating and exiting Hibernation select models only on page 29 ZA CAUTION To reduce the risk of possible audio and video degradation loss of audio or video playback functionality or loss of information do not initiate the Sleep state while reading from or writing to a disc or an external media card 2 NOTE You cannot initiate any type of networking connection or perform any computer functions while the computer is in the Sleep state or in the Hibernation state Manually initiating and exiting Sleep You can initiate Sleep in any of the following ways e Close the display e From the Start screen or the Windows desktop point to the upper right or lower right corner of the screen to reveal the charms Click Settings click the Power icon and then click Sleep You can exit Sleep in any of the following ways e Briefly press the power button e Ifthe computer is closed raise the display e Press a key on the keyboard e Tap or swipe the TouchPad When the computer exits Sleep the power lights turn on and your work returns to the screen f NOTE If you have set a password to be required on exiting Sleep you must enter your Windows password before your work returns to the screen Manually initiating and exiting Hibernat
66. recovery media and backups cceeeeeeeeeeeeeeeene eee eeeeaeeeeeeeeaaeeeeeeeeaaeeeeseeeaeeeesesenaeeteeseeaees 48 Creating HP Recovery media select models Only c ccceeeeseeeceeteeeeeeeeettueeeeeeeeeeennaaees 48 USING WINKOWS tools sececss secuaceveststoledidesseholadivessabteeueisshncderBiasvebededs dohsmedsecydes vauddedesshabedaeddsdaadaceuysayacenedes 49 Restore ANC FECOVETY ccceeeeeeeeeeeeeeeeeeeeee eee eeaeeee eee ceaaeeeeeeeeeaeeeeeeesaaeeaeeeeseeaeeeeeeeseceeeeeeeseeeaeeeeseeenaaeees 49 Recovering using HP Recovery Manager c cceccceceeeeeeneeeeeseeeeeeeeeseneeeeeeeeeeeaeeeeeeeeaaees 50 What you need to know before you get started ee eeeeeeeeeeeteeeeeeettteeeeeeees 50 Using the HP Recovery partition select models only ccceeeseeeeeeesteees 51 Using HP Recovery media to recover c ccccceceeeenneeeeeeeeeenaeeeeeeeeenaeeeeeeeeenaaas 51 Changing the computer boot order eee ceeeeeeeeeeeeeeeeeeeeneeeeeeenaaeeeeeeeeaeeeeeeeeaaes 52 Removing the HP Recovery partition select models only cece 52 JEEE Tyas EE a o A eB EE ENTA ne ee ee et Pee eee A I eee oe een 53 IMPUt POWED 0 2 ce eeeeceeccece eee eeeeeeeceeeaaeeaeceeeeeeeeeeece aca aaaaaaeceeeeeeeeeeeceaaaaaaeaeeeeeeeeeeeeedeeeseaaeaeeeseeeeeeeeeeeeeeesaees 53 Operating environment fz seeds ceed ks captace a atest oodshimrenthaags Accaseieaenameag anata ly 53 Le poctou DRENI IE ara A EEEN EET 5
67. rom issues that are caused by the operating system or other software components To start HP PC Hardware Diagnostics UEFI 1 Start Setup Utility A Tur on or restart the computer quickly press esc 2 Press or tap f2 The BIOS searches 3 places for the diagnostic tools in the following order a Connected USB drive A NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 46 b Hard drive c BIOS 3 When the diagnostic tool opens use the keyboard arrow keys to select the type of diagnostic test you want to run and then follow the on screen instructions Hy NOTE If you need to stop a diagnostic test press or tap esc Downloading HP PC Hardware Diagnostics UEFI to a USB device 99 NOTE Instructions for downloading HP PC Hardware Diagnostics UEFI are provided in English only There are two options to download HP PC Hardware Diagnostics to a USB device Option 1 HP PC Diagnostics homepage Provides access to the latest UEFI version 1 Go to http hp com go techcenter pcdiags 2 Click the UEFI Download link and then select Run Option 2 Support and Drivers pages Provide downloads for a specific product for earlier and later versions 1 Go to http www hp com 2 Point to Support located at the top of the page and then click Download Drivers 46 Chapter 10 Using HP PC Hardwar
68. rt A From the Start screen type support and then select the HP Support Assistant app Using Windows tools 49 0r From the Windows desktop click the question mark icon in the notification area at the far right of the taskbar e Ifyou need to correct a problem with a preinstalled application or driver use the Drivers and Applications Reinstall option of HP Recovery Manager to reinstall the individual application or driver A From the Start screen type recovery select HP Recovery Manager select Drivers and Applications Reinstall and then follow the on screen instructions e On select models if you want to reset your computer using a minimized image you can choose the HP Minimized Image Recovery option from the HP Recovery partition or HP Recovery media Minimized Image Recovery installs only drivers and hardware enabling applications Other applications included in the image continue to be available for installation through the Drivers and Applications Reinstall option in HP Recovery Manager For more information see Recovering using HP Recovery Manager on page 50 e If you want to recover the Windows partition to original factory content you can choose the System Recovery option from the HP Recovery partition select models only or use the HP Recovery media For more information see Recovering using HP Recovery Manager on page 50 If you have not already created recovery media see Creating HP Recovery media select mo
69. s When you need to replace the battery or access components inside the computer When you are connecting an external hardware device that does not connect to a USB or video port When the computer will be unused and disconnected from external power for an extended period Although you can turn off the computer with the power button the recommended procedure is to use the Windows Shut down command A NOTE Ifthe computer is in the Sleep state or in Hibernation first exit Sleep or Hibernation by briefly pressing the power button 1 2 Save your work and close all open programs From the Start screen or the Windows desktop point to the upper right or lower right corner of the screen to reveal the charms Click Settings click the Power icon and then click Shut down Right click the Start button in the lower left corner of the screen select Shut down or sign out and then select Shut down If the computer is unresponsive and you are unable to use the preceding shutdown procedures try the following emergency procedures in the sequence provided Press ctrl alt delete click the Power icon and then select Shut Down Press and hold the power button for at least 5 seconds Disconnect the computer from external power On models with a user replaceable battery remove the battery Shutting down turning off the computer 35 7 Maintaining your computer It is important to perform regular maintenance to keep your comp
70. setting before putting on headphones earbuds or a headset For additional safety information see the Regulatory Safety and Environmental Notices To access this document from the Start screen type support and then select the HP Support Assistant app Headphones combined with a microphone are called headsets You can connect wired headsets to the audio out headphone audio in microphone jack on your computer To connect wire ess headsets to your computer follow the device manufacturer s instructions Using a webcam or 3D camera select models only 21 Using B amp O Play audio select models only B amp O Play audio is an enhanced audio feature that provides a deep controlled bass while maintaining a clear sound You can experience B amp O Play audio through the computer s internal speakers through external speakers connected to a USB port or through audio headphones connected to the audio out headphone audio in microphone combo jack Accessing audio control panel Use B amp O Play Audio Control Panel to view and manually control audio and bass settings To open the B amp O Play Control Panel A From the Start screen type control panel select Control Panel select Hardware and Sound and then select B amp O Play Control Panel 0r From the Windows desktop right click the Start button and then select Control Panel Select Hardware and Sound and then select B amp O Play Control Panel Using video Your computer
71. structions to download your selection to the hard drive If the update is more recent than your BIOS make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update BIOS installation procedures vary Follow any instructions that appear on the screen after the download is complete If no instructions appear follow these steps 1 From the Start screen type file and then select File Explorer or From the Windows desktop right click the Start button and then select File Explorer 2 Click your hard drive designation The hard drive designation is typically Local Disk C 3 Using the hard drive path you recorded earlier open the folder on your hard drive that contains the update 4 Double click the file that has an exe extension for example f ename exe The BIOS installation begins 5 Complete the installation by following the on screen instructions A NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive Updating the BIOS 45 10 Using HP PC Hardware Diagnostics UEFI HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface UEFI that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly The tool runs outside the operating system so that it can isolate hardware failures f
72. tery lock identifying 15 battery power 31 battery release latch 15 battery temperature 33 best practices 1 BIOS determining version 44 downloading an update 44 starting the Setup Utility 44 updating 44 Bluetooth device 17 19 Bluetooth label 16 boot order changing 52 56 Index bottom 16 buttons left TouchPad 10 power 12 right TouchPad 10 C caps lock light identifying 11 caring for your computer 37 cleaning your computer 37 components bottom 15 display 8 left side 7 right side 5 top 10 computer traveling 33 connecting toa WLAN 18 connector power 7 corporate WLAN connection 18 critical battery level 32 critical security updates installing 42 D Disk Cleanup software 36 Disk Defragmenter software 36 drive light 5 E electrostatic discharge 54 esc key identifying 13 external AC power using 33 F firewall software 42 fn key identifying 13 H HDMI port connecting 22 identifying 5 HDMI configuring audio 23 headsets connecting 21 Hibernation exiting 29 initiated during critical battery level 32 initiating 29 high definition devices connecting 22 24 HP 3D DriveGuard 36 HP Apps Store visiting 1 HP PC Hardware Diagnostics UEFI downloading 46 HP Recovery Manager correcting boot problems 52 starting 51 HP Recovery media creating 48 recovery 51 HP Recovery partition recovery 51 removing 52 HP resources 2 l initiating Sleep and Hibernation 29 input power 53 installing
73. test versions of HP programs and drivers In addition register to receive automatic notifications when updates become available If you would like to update your programs and drivers follow these instructions 1 From the Start screen type support and then select the HP Support Assistant app Or From the Windows desktop click the question mark icon in the notification area at the far right of the taskbar 2 Click Updates and tune ups and then click Check for HP updates now 3 Follow the on screen instructions Cleaning your computer Use the following products to safely clean your computer e Dimethyl benzyl ammonium chloride 0 3 percent maximum concentration for example disposable wipes which come in a variety of brands e Alcohol free glass cleaning fluid e Solution of water and mild soap e Dry microfiber cleaning cloth or a chamois static free cloth without oil e _ Static free cloth wipes CAUTION Avoid strong cleaning solvents that can permanently damage your computer If you are not sure that a cleaning product is safe for your computer check the product contents to make sure that ingredients such as alcohol acetone ammonium chloride methylene chloride and hydrocarbons are not included in the product Updating programs and drivers 37 Fibrous materials such as paper towels can scratch the computer Over time dirt particles and cleaning agents can get trapped in the scratches Cleaning pr
74. tion is made place the mouse pointer over the network status icon in the notification area at the far right of the taskbar to verify the name and status of the connection 18 Chapter 3 Connecting to a network A NOTE The functional range how far your wireless signals travel depends on WLAN implementation router manufacturer and interference from other electronic devices or structural barriers such as walls and floors Using Bluetooth wireless devices select models only A Bluetooth device provides short range wireless communications that replace the physical cable connections that traditionally link electronic devices such as the following Computers desktop notebook Phones cellular cordless smartphone Imaging devices printer camera Audio devices headset speakers Mouse External keyboard Bluetooth devices provide peer to peer capability that allows you to set up a PAN of Bluetooth devices For information about configuring and using Bluetooth devices see the Bluetooth software Help Connecting to a wired network LAN Use a LAN connection if you want to connect the computer directly to a router in your home instead of working wirelessly or if you want to connect to an existing network at your office Connecting to a LAN requires an 8 pin RJ 45 network cable and a network jack on the computer To connect the network cable follow these steps 1 2 Plug the network cable into the network jack 1
75. to protect all the computers on the network When a firewall is installed on a system all data sent to and from the system is monitored and compared with a set of user defined security criteria Any data that does not meet those criteria is blocked Installing software updates HP Windows and third party software installed on your computer should be regularly updated to correct security problems and improve software performance For more information see Updating programs and drivers on page 37 Installing critical security updates A CAUTION Microsoft sends out alerts regarding critical updates To protect the computer from security breaches and computer viruses install all critical updates from Microsoft as soon as you receive an alert You can install these updates manually or automatically To view or change the settings 1 From the Start screen type control panel or From the Windows desktop right click the Start button and then select Control Panel 2 Select System and Security select Windows Update select Change settings and then follow the on screen instructions Securing your wireless network When you set up a WLAN or access an existing WLAN always enable security features to protect your network from unauthorized access WLANs in public areas hotspots like coffee shops and airports may not provide any security Backing up your software applications and information Regularly back up your software
76. ts access to a Windows user account Administrator password Protects administrator level access to computer contents NOTE This password cannot be used to access Setup Utility BIOS contents Chapter 8 Securing your computer and information Setting Setup Utility BIOS passwords Password Function Administrator password e Must be entered each time you access Setup Utility BIOS e If you forget your administrator password you cannot access Setup Utility BIOS Power on password e Must be entered each time you turn on or restart the computer e If you forget your power on password you cannot turn on or restart the computer To set change or delete an administrator or power on password in Setup Utility BIOS CAUTION Use extreme care when making changes in Setup Utility BIOS Errors can prevent the computer from operating properly 1 Start Setup Utility BIOS e Turn on or restart the computer quickly press esc and then press f10 2 Select Security and then follow the on screen instructions Your changes take effect when the computer restarts Using Internet security software When you use your computer to access email a network or the Internet you potentially expose your computer to computer viruses spyware and other online threats To help protect your computer Internet security software that includes antivirus and firewall features may be preinstalled on your computer as a tria
77. uter in optimal condition This chapter explains how to use tools like Disk Defragmenter and Disk Cleanup It also provides instructions for updating programs and drivers steps to clean the computer and tips for traveling with or shipping the computer Improving performance You can improve the performance of your computer by performing regular maintenance tasks with tools such as Disk Defragmenter and Disk Cleanup Using Disk Defragmenter HP recommends using Disk Defragmenter to defragment your hard drive at least once a month 95 E NOTE Itis not necessary to run Disk Defragmenter on solid state drives To run Disk Defragmenter 1 Connect the computer to AC power 2 From the Start screen type defragment and then select Defragment and optimize your drives 3 Follow the on screen instructions For additional information access the Disk Defragmenter software Help Using Disk Cleanup Use Disk Cleanup to search the hard drive for unnecessary files that you can safely delete to free up disk space and help the computer run more efficiently To run Disk Cleanup 1 From the Start screen type disk and then select one of the following e Free up disk space on this PC e Uninstall apps to free up disk space e Free up disk space by deleting uncessary files 2 Follow the on screen instructions Using HP 3D DriveGuard select models only HP 3D DriveGuard protects a hard drive by parking the drive and halting data r
78. vices installed the startup sequence of the computer and the amount of system and extended memory Starting Setup Utility BIOS A CAUTION Use extreme care when making changes in Setup Utility BIOS Errors can prevent the computer from operating properly A Turn on or restart the computer quickly press esc and then press f10 Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than the one currently installed on the computer you need to know the version of the system BIOS that is installed BIOS version information also known as ROM date and System B OS can be revealed from the Start screen by typing support selecting the HP Support Assistant app and then selecting System Information or by using Setup Utility BIOS 1 Start Setup Utility BIOS see Starting Setup Utility BIOS on page 44 2 Select Main and then make note of your BIOS version 3 Select Exit select Exit Discarding Changes and then follow the on screen instructions Downloading a BIOS update A CAUTION To reduce the risk of damage to the computer or an unsuccessful installation download
79. you have not already created recovery media see Creating HP Recovery media select models only on page 48 Chapter 11 Backing up restoring and recovering To use the Factory Reset option select models only you must use HP Recovery media If you have not already created recovery media see Creating HP Recovery media select models only on page 48 If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not work you can obtain recovery media for your system from support See the Worldwide Telephone Numbers booklet included with the computer You can also find contact information from the HP website Go to http www hp com support select your country or region and follow the on screen instructions IMPORTANT HP Recovery Manager does not automatically provide backups of your personal data Before beginning recovery back up any personal data you want to retain Using HP Recovery media you can choose from one of the following recovery options EA NOTE Only the options available for your computer display when you start the recovery process System Recovery Reinstalls the original operating system and then configures the settings for the programs that were installed at the factory Minimized Image Recovery select models only Reinstalls the operating system and all hardware related drivers and software but not other software applications Factory Reset Rest

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