TECHNICAL USER MANUAL eComm Module
Contents
1. AMzaSzC Shoplifting Prevention Systems TECHNICAL USER MANUAL eComm Module SW V3 2 USER MANUAL eCOMM MODULE REV 3 2 Confidential and proprietary information for internal use only 1 0 2 0 3 0 4 0 5 0 6 0 7 0 1 1 1 2 1 3 1 4 2 1 2 2 2 3 2 4 2 5 2 6 2 7 2 8 3 1 3 2 3 3 3 4 3 5 4 1 4 2 4 3 Contents DEVICE DESCRIPTION eae eae eee e deae dd erecto t teu oed eoe ott Galan 3 Package Contehts 4 5 pie nile roe Herod erede re ee e ip er EIA 3 BUurposecoociieeAT DEAE UIDERI DERE EE ORPHEO 3 Working Prihciple 3 202 eire encor nies cinta e ole RED a ee Lee Mea adalah celui 3 Terminal Description a 2 3 ier it Ee OE EEN NANa 4 ECOMM CONFIGURATION 27 0 3 tei oe oe i ie eee o Le LL ee SLE Heu 5 PresInstallationz ARTAN il elei Me tne en TAL EE DKL UND S A TAON 5 Conniecting to the eCOmtn ees cocco edere to Ee versas eere EEE e Ies eu desee eT e deor cena ni EN de ee VEA ECAA 6 Setupitility t 2x SUYSEL eI ded TE eU RA UE EVIL HR REIR Ve 8 ULP 9 DeVice Stat s 5 epa PAETE TN ome nena pna nd 10 Communications Bus 50 npo imp ei eei gel eic i pel e p eerie io 11 Monitoring Servers Networkilig 3 4 5 ei ee Oo at oa E E EAR i Venen eed ORAR 15 CONNECTING TO DEVIGES 5 2 cort eben re Ere er E Re Er rer re e E e een ere ee E Re ee che eH Rin de 17 AM System NG MMS Syste ities r r eei ee eee Dering eee ee enr eese E2. 2 6 Communications Bus o Devices Intemal Configuration eComm03 Heart of the StoreMonitor system Device status Go to StoreMonitor lt u Options menu Communication bus Communications bus Assign appropriate communication device to the addresses and select whether to send the device operation information to the monitoring server This needs to be activated in particular if the device has active function of an people counter Monitoring servers Networking fault setin Detar settings SCAN for devices on the bus Current bus configuration BUS mode People Counters x Figure 9 Bus Mode The Communications Bus setting allows you to configure the eComm for the specific device s and addresses that will be connected to the eComm The following table specifies the Bus Mode that should be used for all Amersec devices Device Bus Mode AM System with or w out integrated People z EAS Devi Counting apuc AM Deactivator EAS Devices NG MMS System with or w out integrated People Counting RF NG Mono System EAS Devices EAS Devices Integrated People Counting in RF Systems People Counters StandAlone People Counter People Counters A IMPORTANT NOTES e Even when People Counting is integrated in AM or MMS Systems it is necessary to select EAS Devices for the bus mode That is because the counting is being done through the system itself People Counters bus mode should only be selected wh
3. your PC After that connect the power supply to the eComm The EAS or People Counter device does not need to be connected at this time Set your PC to a fixed IP address Default eComm IP address is 192 168 0 22 so your PC must be on the same subnet example 192 168 0 5 If the eComm is already set to a different IP address you must know the IP address so that you can set your PC on the same subnet 1 Open up your Network Connections Start gt Run gt type ncpa cpl 2 Right click on your Local Area Connection and select Properties 3 Select Internet Protocol Version 4 TCP IPv4 and then select Properties 4 Select Use the following IP address and then fill in the settings Example a IP Address 192 168 0 5 b Subnet Mask 255 255 255 0 c Default Gateway 192 168 0 6 5 Press OK and wait for the new settings to be updated on your PC 6 Next move on to Section 2 3 2 3 Setup Utility The Setup Utility is a software tool provided by Amersec that makes it easy to configure your eComm Modules The tool will find all eComms connected on the local network The Setup Utility can in some cases cause firewall notifications and demand an authorization of exception which should be accepted for this program to work properly To search for all eComms on the local network click on the Search for devices button Discovered eComms will be displayed in the list The eComm can be clearly identified by the MAC addre
4. AMERSEC Figure 12 Network Settings The network settings must be correctly set for the eComm and the devices to appear online All network settings should be collected from the network administrator before going on site It is necessary to allow communication on ports 80 9761 and 9762 in all directions on the network firewall if it is being used If the eComm does not appear online if you are unable to make a network connection to your devices or if data is not being sent to the StoreMonitor server it can be caused by these ports being blocked Opening them for communication is not the same as port forwarding this is something different Opening these ports is a similar process to opening port 3389 for Windows Remote Desktop so a similar process should be followed on your router If the network automatically assigns IP addresses to network devices then DHCP can be enabled If the network does not use DHCP then the IP settings must be configured manually Make sure that the DNS server addresses are correct for good network functionality The DNS servers can generally be found on the router All of the IP settings should be provided by the network administrator The NETBIOS name is the name which is resolved to the eComm s IP address You can use this name in your web browser to enter the configuration example http ecomm This will not work if there are multiple eComms connected to the same network with the same NETBIOS n
5. PC Subnet mask 255 255 255 0 The default eComm network configurations Gateway 192 168 0 1 are shown on the right If you are connecting directly to your PC or if there is no DHCP Primary DNSeerver 392308041 server available on your network then these settings will be used Secondary DNS server 192 168 0 1 Figure 4 Default eComm Settings If your network does not automatically assign IP addresses DHCP server then you must either use method 2 for configuring the eComm or configure the IP settings on your PC so that you are on the same subnet as the eComm 192 168 0 xxx subnet 2 2 1 Connecting on the LAN Connect the eComm into the nearest network socket or directly into the network component switch router After that connect the power supply to the eComm The EAS or People Counter device does not need to be connected at this time When the eComm switches on it will wait for about 5 seconds to check for possible software updates Next the eComm attempts to get the local network settings from the DHCP server which is generally active on the router An active connection to the LAN is indicated by the green LED light on the RJ 45 network connector The connector also contains an orange LED that blinks while receiving or sending data Next move on to Section 2 3 2 2 2 Connecting directly to your PC Disconnect any current internet connection on your PC and then connect the eComm directly to the network socket on
6. ame The Admin password is used to enter the eComm configuration Only letters and numbers may be used no special characters If a PROXY server is used on the network it is possible to enable access through the PROXY by entering the PROXY server port Consult with the network administrator if they happen to be using a PROXY server 2 8 1 Local Setup Server If the eComm is placed into local setup server mode it allows you to make a connection to the device through the local network without accessing the external StoreMonitor server This is useful for setup installation and will be used for data collection in the future If local setup server is enabled the eComm will switch modes and will act as the setup server It is necessary to enter the IP address of the eComm as the remote setup server see Section 2 7 Data will no longer be collected on StoreMonitor The eComm should be configured with a static IP address DHCP disabled Server Name IP address of eComm To access the device through the local network open the setup application for the device and select Internet Use the Username admin settings in the table on the right Client ID 1 Password 12345678 3 0 CONNECTING TO DEVICES The following sections describe how to connect to the Amersec devices compatible with the eComm Module For more detailed instructions refer to the User Manual for the specific device A On all devices mak
7. ce you can service Amersec EAS systems and counters from anywhere in the world Open the specific application required for your device It is necessary to have your Hardware Key connected to your PC just for security As the communication type select Internet ecomm Enter your unique Dealer ID provided by Amersec same as for StoreMonitor access You can now navigate to your Client Location and then connect to the device for remote service 4 3 StoreMonitor data collection To make sure that the device is uploading data to StoreMonitor log into StoreMonitor using the unique Client ID that was created for your customer when you created their StoreMonitor account You can now verify if the data is being collected 5 0 TROUBLESHOOTING The store will not allow external access from their network so am not able to connect the eComm Is there another option You could use a GSM Modem to create a separate network so that you can still connect the system online Amersec recommends Globesurfer Ill produced by Option You will need to purchase a SIM card to put into the router Please refer to the manual of the router for configuration The following settings are the most important o Access Point Name APN Depends on SIM provider You must enter the correct APN for proper connection UMTS Connect Method Always connected In case of inactivity disconnect after O Firewall Policy Minimum You should have at least 2 bars of service fo
8. ch system individually and set a unique bus address 0 1 2 3 etc before connecting them all together and attempting to make a connection Also do not forget to set the Date Time 3 1 3 AM with Integrated People Counting If People Counting is to be used on the AM system s it does not change how the device is connected to the eComm However it is necessary to do 3 things 1 Configure the sensors so that they are facing the correct direction 2 Enable the jumper for Infrared TX Enable IR TX EN to turn on the IR signal 3 Turnon the People Counting in the AM Application By default the People Counter RX sensors are on the same side of the pedestal as the AM electronics On the other side of the pedestal are the TX sensors AN The People Counter RX and TX sensors must be facing each other for the counting to work properly It is necessary to enable the jumper IR TX EN This jumper is found on the AM RX Preamp board inside the pedestals It is recommended to enable this jumper only for the pedestal s which will require the TX sensors Figure 16 People Counter Jumpers on AM RX Preamp If the distance between pedestals is over 2m it is possible to enable a second jumper called IR TX PWR This will increase the infrared power for larger distances 3 2 NG MMS System 3 2 1 Single NG MMS Controller The connection is done the same as with an AM controller Refer to section 3 1 1 3 2 2 Multiple NG MMS Controllers or M
9. d v not connected v not connected v not connected v not connected v not connected v not connected v not connected v not connected v CHICH ICE LU ICH TCI CR c c c CR TCR CE dC ER not connected v x DEFAULT AM system Save changes Copyright 2012 AMERSEC D Figure 10 Bus Address Configuration After selecting the Bus Mode it is necessary to choose the device which is connected on each address After making all of your selections confirm them by the Save changes button If you are connecting only a single device such as 1 AM controller you can leave the address at default 255 and just select the device for Address DEFAULT 2 6 1 Records Uploading Disabled The device is only connected to the setup server for remote maintenance Up to 254 devices can be connected 2 6 2 Records Uploading Enabled The device is connected to the setup server for remote maintenance and also the monitoring server for automatic data collection of people counters alarms etc Up to 16 devices can be connected Every minute data will be uploaded from the devices and sent to the monitoring server StoreMonitor If the data is successfully uploaded the memory on the device is reset 2 7 Monitoring Servers Devices Internal Configuration eComm03 Heart of the StoreMonitor sys
10. e sure that you have set the Date Time for the device to your current timezone This can be done in the device s application software 3 1 AM System 3 1 1 Single AM Controller local network switch router power supply eComm AM System RS 485 RS 232 PC Figure 13 Connection to Single AM System Connect the AM controller to the eComm with the RJ14 RJ12 phone cable You can leave the address of the controller as default 255 3 1 2 Multiple AM Controllers or Multicontroller To connect multiple controllers or both AM amp MMS in a Multicontroller to a single eComm it is necessary to use a Serial Adaptor P 232 485 from Amersec This converts the RS 232 interface to an RS 485 bus so that all controllers can be connected together A Multicontroller combines AM with NG Metal amp MagnetSpy In this controller the AM and the MMS have separate communication ports To connect both of them to an eComm it is necessary to also use this method Figure 14 Serial Adaptor local network switch router power supply AM Controller AM Controller AM Controller Serial Serial Adaptor Adaptor B A B A Resistor 1200hm Figure 15 Multiple AM Controller Connection Connect all devices as shown in the figure If the cable is more than 10m it is recommended to place a termination resistor of 120 O between the A amp B terminals for improved communication performance Remember to connect to ea
11. e when use just a short cable but when I use the long cable I have installed it does not work e Check the cable with an ohm meter to make sure it is not broken e Tryusing shielded cable there might be very high interference on the cable causing interrupted communication e Try adding ferrites to the cable to reduce noise I am able to access my device with the software but the data is not being downloaded to StoreMonitor e Make sure all counters are set to different addresses e Make sure ports 9761 9762 and 80 are open on the network e Make sure the Time Date on the device is correct This can be checked in the device application 6 0 DECLARATION Equipment changes or modifications not expressly approved by manufacturer the party responsible for FCC amp or CE compilance could void the user s authority to operate the equipment and could create a hazardous condition 7 0 NOTES June 2013 American Security spol s r o K Vilkam 1633 107 0 00 Prague 10 Czech Republic Tel 420 271 960 054 Technical Support technical support amersec com Skype amersecsupport
12. ee 20 RENG MONOS re eee tette e oe pee et Tes dice ete tee iad eei dads tee dunes de adea bed ere 21 Integrated People Counting in RF Systems ceccceceesceeseeeeceseceseceeeceneesecnsecseeeseceaeceeseeeeseeeeseeeeaeenens 21 StaridAlone People Couhtitig 5 5 6 rr rt EIER E E PE ETE ECL EE AE ater Ee GRE 22 USING THE ECOMM FEATURES casi terinin TEn pene IBID IBUIDIHHIERIDD HH DE 22 ASSIGNING TNE SCOT e EEO EONA ANTARE AA ENAR 22 Remote Maintenances esere NTEN EEUU PU REQUE EANA AAAA 23 StoreMonitor data collection ri iea esee eene nennen enne eren 23 TROUBLESHOOTING 3 nre ee ee eee ep ie E RS S rests 24 pei y HON LET 25 D exidcieec C 26 1 0 DEVICE DESCRIPTION 1 1 Package Contents 1x eComm Module 1x UTP crossed network cable 1x phone cable with RJ14 RJ12 connectors 1x phone cable with RJ14 RJ14 connectors 7 p mY used only for AM Lo Pwr Deactivator an x 1x 12V DC World Traveller PSU Figure 1 Package Contents 1 2 Purpose The eComm Module serves as a network communicator that provides a connection between EAS devices or people counters and a setup server or monitoring server The eComm Module allows data to be collected automatically from EAS devices and people counters and also allows for remote maintenance of connected devices The eComm can also be configured so that it acts as a server for local configuration a
13. en using INDEPENDENTLY WIRED people counters such as StandAlone counters or the counter modules inside RF systems e f connecting more than 1 device to the eComm it is necessary that all devices have been assigned a unique RS 485 bus address starting with O 1 2 3 etc It will not be possible to connect to the devices until this is done The bus address is configured in each system s respective software Please refer to the manual for that system for instructions e Different types of Amersec systems can be wired together to the same eComm Module example AM system NG MMS system A limitation is that you cannot wire devices which use People Counters bus mode to devices which use EAS Devices bus mode USER MANUAL eCOMM MODULE REV 3 2 PAGE 12 of 28 After selecting the bus mode the eComm will restart After about 15 seconds the Device Status page will appear and you will need to again select the Communications bus to continue with the configuration It is possible to automatically scan for connected devices although it is recommended to make your selections manually l Devices Internal Configuration Current bus configuration BUS mode EAS devices x Address Device Records uploading not connected v not connected v not connected v not connected v not connected v not connected v not connecte
14. mination resistor of 120 O between theA amp B terminals for improved communication performance A Remember to connect to each counter individually and set a unique bus address 0 1 2 3 etc before connecting them all together and attempting to make a connection The addresses are set in the InBuilt People Counter application Also do not forget to set the Date Time 3 5 StandAlone People Counting Connect all Receiver boxes with display together in the same wiring scheme as Inbuilt People Counters Refer to Figure 17 The addresses can be set directly on the RX boards by using dip switches 5 8 Binary code is used so for example OFF OFF ON ON would be address 3 4 0 USING THE ECOMM FEATURES 4 1 Assigning the eComm A Before you can connect to your devices or view any data the eComm must be assigned to a specific Location in StoreMonitor If itis not under a Location in the expandable list it will not work g Amersec e Move Selected eComm to this Dealer E Default Client Client 100068 Default Location e Move Selected eComm to this Location i People Counter 00 04 A3 25 27 C9 Figure 18 Assigned eComm in StoreMonitor Log into www storemonitor eu with your unique Dealer ID provided by Amersec On the Manage eComms page find your eComm by referencing the MAC address and then move it to the Client Location that you have set up for your customer 4 2 Remote Maintenance With remote maintenan
15. nd data collection of connected devices through the LAN without an internet connection 1 3 Working Principle The eComm has a built in web server for its own setting When you enter the IP address of the eComm into the internet browser it is possible to configure all settings The user can maintain connected EAS devices or people counters from anywhere in the world with a client application that is connected to StoreMonitor This server mediates connections with target devices 1 4 Terminal Description Figure 2 Description of Terminals RJ 45 terminal for local LAN connection Connection is compatible with 10 100 1000 Mbps standards Terminal for power supply 12V DC or 15V AC RS 485 bus Two line bus with data signals A and B which depend on cable polarity Twisted pair cable with nominal impedance 120 Q is recommended for connection for example Jy ST Y or YCYM or standard FTP cable It is possible to use the middle contact for a cable shield GND but it is usually not required B A Figure 3 RS 485 Terminal RS 232 interface Allows direct connection of one EAS device with twisted phone cable Never connect both the RS 485 bus and the RS 232 interface at the same time as the device will not work Only one or the other can be used USER MANL JAL eCOMM MODULE REV 3 2 AGE 4 of 28 2 0 ECOMM CONFIGURATION 2 1 Pre Installation A The following checklist should be completed before the ins
16. r a good data connection Just connect the eComm directly to the Globesurfer The router has DHCP functionality so you can leave the eComm configured for DHCP 0000 need to connect the eComm directly to my PC for configuration But I do not know how to set a fixed IP address on my PC This would be a good opportunity to use Google have connected my eComm to internet but it does not show up in my EAS or People Counter software Make sure you have moved it into a specific Location in StoreMonitor Verify that the IP settings are correct Try to connect your laptop to the same internet cable to see if you are able to access the internet Make sure ports 9761 9762 and 80 are open on the network Make sure that the IP address 81 0 217 78 is accessible from inside the network see my eComm in the EAS or People Counter software but I cannot connect to any devices e Make sure devices are connected and powered on e Make sure the A B wires are all connected in the correct polarity e Make sure the eComm is configured for the correct type of device EAS or People Counter e Make sure you have selected the correct addresses on the Communication bus settings for the eComm e Make sure you are using the correct software version e Make sure ports 9761 9762 and 80 are open on the network e Try connecting to only 1 device with a short cable for testing e Make sure all devices are set to a different address I can connect to my devic
17. ss which is found on the sticker on the side of every eComm Find your eComm in the list and then click the Setup Device button The application will switch to an internal web server with configuration pages An alternative method to reach the configuration page is to open your web browser and enter the IP address of the eComm example http 192 168 0 22 o Devices Intemal Configuration Date time IP address NETBIOS Name MAC address Password Event or info Guanes 05 03 2013 11 25 18 192 168 1 95 PCSTAND ALONE 000443259518 12345678 dana 05 03 2013 11 25 18 192 168 1 40 ECOMM EAS 12345678 05 03 2013 11 25 18 192 168 1 108 S 05 03 2013 11 25 18 192 168 1 171 PC INBUILT 12345678 Setup Device 0503201311 2518 192 188 1 177 AM VI2 000443257013 12345678 Update Fimware Figure 5 Setup Utility with discovered eComms 2 4 Language o Devices Internal Configuration eComm03 Srdce syst mu StoreMonitor Vyberte jazyk Choose language CESKY ENGLISH Copyright 2012 AMERSEC Figure 6 Language Selection Splash Screen After opening the internal configuration the program will wait for 5 seconds for your language choice If you do not make a selection the language will be set according to your PC configuration Currently only Czech and English are available 2 5 Device Status Devices Intemal Configuration eComm03 Heart of the StoreMonitor sys
18. tallation All network settings provided by the store s IT personnel Information required is e Does the network use DHCP automatic IP address assignment if you can just connect your laptop and access the internet then it probably does If YES then the eComm can just be set to DHCP enabled If NO then you must configure the IP settings on the eComm The store must give you the following settings 1 IP Address 2 Gateway 3 Subnet Mask 4 DNSServers Ports 80 9761 and 9762 must be open for incoming and outgoing traffic required if the network is behind a firewall The eComm must be able to access the external IP address 81 0 217 78 www storemonitor eu A network connection is available in the store at time of installation The eComm has been configured before going on site If using the RS485 bus for connecting multiple devices all devices have been pre assigned a unique RS485 bus address starting with O 1 2 etc The Date Time on your devices has been set to your timezone The eComm Module has been assigned to a specific Location in StoreMonitor 2 2 Connecting to the eComm There are 2 methods for connecting to the eComm for configuration DHCP client enable 1 Connect your eComm to the same local network as your PC 2 Connect the eComm directly to your IPaddress of device 192 168 0 22 NETBIOSname ECOMM
19. tem Device status Go to StoreMonitor cu cz Options menu Device status Communications bus Remote Setup Server monitor storemonitor eu Monitoring servers Connection state Disconnected Networking Monitoring Server www storemonitor eu Default settings Connection state Not active NETBIOS name ECOMM IP address 192 168 1 108 MAC address 00 04 43 4A 6C 48 Up Time 0 days 0 04 40 hours Serial Number 162323865 SW Version v3 1 StoreMonitor eu SW Build Nov 22 2012 17 21 27 Copyright 2012 AMERSEC Figure 7 Device Status The initial device status page shows the most important information about the eComm It contains the address of the setup and monitoring servers with their current communication state NETBIOS name of the eComm on the local network IP address MAC address unique serial number of network interface used to identify the eComm length of time since the last reset or power outage serial number of the eComm and firmware version Selecting any of the choices under the Options Menu will prompt you to enter a username and password The server 192 168 1 108 at Protected requires a username and password Warning This server is requesting that your username and password be sent in an insecure manner basic authentication without a secure connection admin a V Remember my credentials Cancel Figure 8 Login Prompt Default Username admin Default Password 12345678
20. tem Device status Go to StoreMonitor eu cZ Options menu Monitoring servers Conanin bie In the fileds below please put correct public IP addresses or DNS names of monitoring and remote setup servers Monitoring servers Default settings Remote setup server monitor storemonitor eu Monitoring server www storemonitor eu Save changes Copyright 2012 AMERSEC Figure 11 Monitoring Servers The servers should be set as the following unless the eComm is configured as a local monitoring server see Section 2 8 Remote setup server monitor storemonitor eu Monitoring server www storemonitor eu 2 8 Networking Devices Intemal Configuration eComm03 Heart of the StoreMonitor system Device status Go to StoreMonitor eu cZ Options menu Networking Communications bus Below enter networking settings This setting is possible to obtain from your local network administrator If is an DHCP server available on your network then you can enable DHCP client Monitoring servers mode to obtain network settings from it automatically Networking Parameter Value Default settings NETBIOS name ECOMM Admin s password m Local setup server enable Password for local setup server secccece Access via PROXY server enable PROXY server port 808 DHCP client mode M enable IP address Gateway PROXY server IP Netmask Primary DNS server Secondary DNS server Save changes Copyright 2012
21. ulticontroller The connection is done the same as with an AM system Refer to section 3 1 2 3 2 3 NG MMS with Integrated People Counting USER MANUAL eCOMM MODULI REV 3 2 AGE 20 of 28 The instructions are the same as with an AM system Refer to section 3 1 3 The only difference is the location of the jumpers For MMS they are located on the RX board inside the pedestal 3 3 RF NG Mono 3 3 1 Single RF NG Mono The connection is done the same as with an AM controller Refer to section 3 1 1 3 3 2 Multiple RF NG Monos The connection is done the same as with an AM system Refer to section 3 1 2 3 4 Integrated People Counting in RF Systems local network switch router power supply People People counter counter Resistor 1200hm Figure 17 Integrated People Counter Connection The integrated People Counting in RF consists of separate modules in the base of each pedestal The modules can be powered from the same power supply as the RF system The sensors are located in the top of the pedestal USER MANUAL eCOMM MODULE REV 3 2 PAGE 21 of 28 By default the People Counter RX sensors are on the same side of the pedestal as the RF electronics On the other side of the pedestal are the TX sensors A The People Counter RX and TX sensors must be facing each other for the counting to work properly Connect all counters as shown in the figure If the cable is more than 10m it is recommended to place a ter
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