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Aristel DV Voicemail Manual

1. Command Z 1 is the first language default Z 2 is the second language Z 3 is the third language Note The available languages are listed on the bottom panel of the Unit Installation and Programming Manual v6 0 r5 38 DTMF Programming 4 7 2 7 Transfer the Call to an Extension Transfers the caller to an extension or department hunt group The designated extension number may contain up to 4 digits and does not have to be in the range of legal extensions Command 120 XX B extension number Example 1 12005 3 123 The unit transfers the call to extension 123 when 3 is dialed during playback of script message 05 Example 2 12000 1000 The unit transfers the call to hunt group 1000 at the end of script message 00 4 7 2 8 Dials a Programmed DTMF String from the Auto Attendant Script Dials a programmed DTMF string from the Auto Attendant script Command 121 XX B Y Y The DTMF string number 0 9 4 7 2 9 Transfer the Call to the Operator at the End of the Script Message Transfers the call to the operator at the end of the script message The operator extension is defined in Table 3 1 code 360 The unit transfers the call in supervised semi supervised or non supervised mode depending on code 350 see Section 4 7 5 Command Example 125 00 The unit transfers the call to the operator at the end of script message 00 4 7 2 10 Transfer the Call to a Mailbox Tra
2. You can select one of the languages supported by the unit for each mailbox After selecting a language the unit e Plays all menus in the selected language e Plays all system messages e g time stamp and error messages in the selected language Installation and Programming Manual v6 0 r5 Page 29 of 93 pages DTMF Programming e If using ring or remote notification the system notifies in the selected language A virtual mailbox can also be created for users who do not have extensions When a caller dials a virtual mailbox number on the Automated Attendant menu the call is immediately transferred to the Do Not Disturb menu and the caller is given the option to leave a message You may use the external notification features for the virtual mailboxes Do not select internal notification because virtual mailboxes do not have extensions You can assign a mailbox for announcing messages but not recording incoming messages This mailbox is called an Announcer mailbox All mailboxes can be changed from a regular mailbox to an announcer mailbox and vice versa at any time Note Do not forget to enter programming mode by dialing 862 and 900 and the administrator s password before using the programming commands Table 4 4 Commands to Create Mailboxes OPERATION COMMAND Creating a range of mailboxes 500 First Mailbox Last Mailbox Creating one mailbox 501 Mailbox Number Selecting an announcer 502 XXXX Y
3. 3 System message 095 Y 0 Play Y 1 Don t play Y 2 Only when X 3 Play the message to mailboxes without a greeting message Installation and Programming Manual v6 0 r5 Page 77 of 93 pages Programming Commands MAILBOX NOTIFICATION COMMANDS CONT D OPERATION Set local notification for a range of mailboxes Disable local notification for all mailboxes Set local notification for one mailbox Permit remote notification for a range of mailboxes Disable remote notification for all mailboxes Permit remote notification for one mailbox Ring Notification Interval Ring Notification Duration Maximum no of days to store a message in the system Time to wait after off hook for notification dialing Installation and Programming Manual v6 0 r5 700 First mailbox Last mailbox X X 0 disabled X 1 LED 1 X 2 not used COMMAND SECTION X 3 Ring Signs 4 6 3 1 X 4 Rings 700 4 6 3 1 701 Mailbox X 4 6 3 1 X 0 disabled X 1 LED 1 4 6 3 1 4 6 3 1 X 2 LED 2 X 3 Ring Signs 4 6 3 1 4 6 3 1 X 4 Rings 4 6 3 1 4 6 3 1 4 6 3 1 78 710 First mailbox Last mailbox X X 0 not permitted X 1 permitted 711 Mailbox X X 0 not permitted X 1 permitted 720 XX XX is in minutes 1 99 730 X X 0 means short ring X 1 means long ring 740 XX XX is number of days 00 99 741 X X Time in second
4. Note The following numbers are dedicated to specific script messages by default e Script message number 00 to the Day Mode Opening Menu e Script message number 10 to the Night Mode Opening Menu e Script message number 15 to the Break Time Opening Menu e Script message number 20 to the Holiday Mode Opening Menu The rest of the script messages 01 09 11 14 and 16 19 may be used in all modes without limitations Script No Script No 0 0 1 1 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 EOM EOM Installation and Programming Manual v6 0 r5 Page 83 of 93 pages Programming Forms Script No Script No 0 0 1 1 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 EOM EOM Installation and Programming Manual v6 0 r5 84 System Messages 10 System Messages This section lists the Voice Mail system messages and their numbers You can hear each of these messages in the programming mode by dialing 690 language digit 1 2 or 3 system message number or To hear all system messages dial 691 language digit NO SYSTEM MESSAGE 000 This system has not been programmed Please refer to the installation manual for instructions Thank you 001 Please hang up now 002 Please enter your password 003 Invalid entry Please try again 004 Please hold 005 Message was received on 006 At
5. 007 Zero 008 O clock 009 No Installation and Programming Manual v6 0 r5 85 010 One 011 Two 012 Three 013 Four 014 Five 015 Six 016 Seven 017 Eight 018 Nine 019 Ten 020 Eleven 021 Twelve 022 Thirteen 023 Fourteen Installation and Programming Manual v6 0 r5 NUMBERS 024 025 026 027 028 029 030 031 032 033 034 035 036 System Messages Fifteen Sixteen Seventeen Eighteen Nineteen Twenty Thirty Forty Fifty Sixty Seventy Eighty Ninety 86 System Messages 037 038 039 040 041 042 043 044 045 046 047 058 059 060 061 062 063 Installation and Programming Manual v6 0 r5 First Second Third Fourth Fifth Sixth Seventh Eighth Ninth Tenth Eleventh Of January Of February Of March Of April Of May Of June DATES 048 049 050 051 052 053 054 055 056 057 MONTHS 064 065 066 067 068 069 Twelfth Thirteenth Fourteenth Fifteenth Sixteenth Seventeenth Eighteenth Nineteenth Twentieth Thirtieth Of July Of August Of September Of October Of November Of December Page 87 of 93 pages NO 070 071 072 073 074 075 076 077 078 079 080 081 082 083 084 System Messages SYSTEM MESSAGE and You have new messages new message messages To retrieve messages press 1 To change mailbox settings press 2 To send a message press 8 To return to the main menu press 9 You have no messages Mess
6. 371 How can the password of the mailbox be reset to its default 1234 Use command 570 or press The Reset button in the VUP How can I find out how much memory is supported by my Voice Mail System Use statistics option in VUP Pager Notification does not work Make sure you have selected the correct External Access Code Make sure you did not add the External Access Code to the pager number Make sure pager notification is allowed and enabled Make sure the pager number is entered correctly Make sure your pager company provides a 1400 Hz tone if is used If your provider does not support 1400 Hz tone SIT tone use enough pauses to by pass the sent tone The first notification can take up to the amount of time that is defined by Ring Notification Interval Make sure start and stop times are properly defined and maximum Installation and Programming Manual v6 0 r5 Page 67 of 93 pages Question Answer Question Answer Question Answer Question Answer Troubleshooting number of retries has not been reached When I reach a mailbox a menu is played immediately and I am not given a chance to leave a message The mailbox is defined as an announcer mailbox I have disabled the Automatic Gain Control but the messages are played louder then needed Only messages recorded after the change are affected Initiate a new call after changing the AGC s status How can I delete the
7. X Y Non supervised X 1 All extensions except the operator j X 2 Operator extension only Y 0 Non Supervised Day operator Night operator Fax and Supervisor s extension numbers 360 X YYYY where X 1 Day operator 0 X 2 Night operator 0 X 3 Fax extension X 4 Supervisor extension One mailbox can be defined as Supervisor When storage memory reaches 80 of its capacity a message is sent to this mailbox indicating the situation YYYY Corresponding extension number Installation and Programming Manual v6 0 r5 24 DTMF Programming OPERATION COMMAND DEFAULT Delete the 360 X extension where assignments X 1 Day operator X 2 Night operator X 3 Fax extension X 4 Supervisor extension Volume level 369 X where X volume level 0 9 9 Loudest Voice and 376 X Y DTMF X 1 Voice sensitivity level Sensitivity X 2 DTMF sensitivity level Y Sensitivity level 0 9 The volume at which the unit detects voice when the called extension answers or the volume level at which the unit detects DTMF throughout it s operation Note The higher the sensitivity level the higher the sensitivity to voice or DTMF In order to activate the new selection a new call must be initiated Automatic 377 X Enabled Gain Control X 0 AGC disabled AGC X 1 AGC enabled When enabled The unit will adjust the incoming me
8. You can select a different number for the first digit of the groups using code 545 Ensure that you select a number that does not clash with your PBX s numbering plan Note Do not forget to enter programming mode by dialing 862 and 900 and the administrator s password before using the programming commands Table 4 5 Commands to Create Mailbox Groups OPERATION COMMAND Adding a mailbox to a group Changing the number of the first digit in the mailbox groups Deleting a mailbox from a group Resetting a group Note 540 Group Number Mailbox Number Note You must define the mailbox before adding it to a group 545 X where X is the first digit of the mailbox groups Default is 0 550 Group Number Mailbox Number 560 Group Number Note Resetting a group removes all the mailboxes within that group A separate greeting message can be recorded for each mailbox group Installation and Programming Manual v6 0 r5 Page 31 of 93 pages DTMF Programming 4 6 3 Notification The unit notifies the mailbox owner of new messages in different ways according to the system configuration Notification may be local or remote Notification is always done on the second line Local Notification You can select one of the following options e None The notification feature is disabled e Message Light On 1 The Unit signals the PBX that a mailbox has received a message The PBX then tu
9. 0 9 None 320 Y First Ext Last Ext where Y is a group number 0 9 320 0 330 350 320 1 355 375 You can define up to 10 groups of legal Example extensions If a caller dials an extension by direct dialing code 170 The unit checks if the extension is legal If the extension is not legal The unit does not transfer the call Resetting a group Resetting all groups Operator ID Code Installation and Programming Manual v6 0 r5 320 Y 000 000 the two groups of zeros can be 2 3 or 4 digits long according to the extension size 320 330 X where X is a digit 0 9 When the caller dials this digit during any script message the call is transferred to the operator Page 23 of 93 pages Disconnection Code DTMF Programming OPERATION COMMAND DEFAULT 333 CODE The unit terminates a call when it receives the disconnection code The code can include up to four digits Legal values for this code can be any combination of 0 9 and A D Clear Disconnection Code 333 External Access Code 340 X where X is the external access code 0 9 Pause 1 This code is applicable for external notification Clear External Access Code 340 Pause before and after external access code Transfer mode for all extensions 341 X 2 seconds where X is the length of the pause in seconds 0 9 350
10. 5 2 cscccisscacesdeacaatevsganctanieaeindeapaaseseseadeasunccden tedenaeedunvaceesndzadeanoonee 56 6 7 Quick Reference GUISA A A eee e ds Owe Sothink Se 57 6 7 1 Externalcallto AA a a TA TS arca 58 6 7 2 Enter the mailbox from external vivicivenicoroirninicira o indbanicddn incitan 58 6 7 3 Retrieve message Tromextermal ii AA RA heat SA 58 6 7 4 Edema call forward OM ies da 59 6 7 5 DID call forward to VM sin iaa rei ias 60 6 7 6 Internal call forward to VMisona ii tin 61 6 7 7 Retrieve message from extension ie teneis 62 6 7 8 Leave message from eXtension ei a E iia 63 6 7 9 Conversation TECORGING droit ina a oras arginina 64 6 7 10 VM programming from extension 426 5 lt cecssbcseaesnssdaasgusseea en dacedacesusnacsvanadensesnesansedenece 65 Installation and Programming Manual v6 0 r5 Page 5 of 93 pages Table of Contents Te Troubleshooting unida aa dirt 66 A cies AAA A 69 A A E 80 10 System Messages Installation and Programming Manual v6 0 r5 Page 6 of 93 pages Introduction 1 Introduction The embedded Aristel VOCAL voice mail solution offers advanced simple unified messaging features such as voice mail fax and automated attendant functionalities The ARIATEL VOCAL voice mail was designed by ITS with the latest cutting edge technology including flash memory and digital signal processing It supports a wide array of voice messaging features ARISTEL VOCAL voice mail can be easily administrated through a PC The
11. A mailbox password consists of four digits The default password is 1234 To disable the password enter 0000 The mailbox owner can change his password by dialing 4 on the user s parameters menu see Section 6 4 dialing 2 for the change password option and then dialing the new password Use digits 0 9 only when entering a password The System Administrator can reset the mailbox password to the default password by using code 570 or using the VUP DIGIT NAME DESCRIPTION 1 Play Back Play the current password 2 Change Change existing password 9 Return to Previous Return to previous menu User s parameters Menu menu Installation and Programming Manual v6 0 r5 54 User Operation Instructions 6 4 5 Do Not Disturb DND The mailbox owner can dial 5 on the user s parameters menu see Section 6 4 to change to the Do Not Disturb mode The unit announces the selected mode every time the mailbox owner changes the mode When a caller dials an extension in Do Not Disturb mode the unit plays one of the following messages e By default system message 121 e Ifrecorded script message 25 in the first language e Ifrecorded script message 35 in the second language e Ifrecorded script message 45 in the third language 6 4 6 External Notification For activating the external notification of a mailbox the System Administrator must enable this feature for the mailbox thereafter the
12. PBX that incorporates In Band DTMF signaling Installation and Programming Manual v6 0 r5 Page 41 of 93 pages DTMF Programming 4 7 3 Directory Listing Programming The directory listing feature Dial By Name allows calls to be transferred to proper extensions based on recorded names and codes of mailbox owners The Directory Listing parameters are set through the commands explained in the following paragraphs 4 7 3 1 Directory listing format Changes the format of the directory listing The unit supports two directory listing formats Command 011 X X 0 List according to last name Default X 1 List according to first name 4 7 3 2 Transfer to the directory listing Transfers the call to the directory listing Command XX Script number Example 111005 Play the directory listing when 5 is dialed during playback of script message 00 4 7 4 Reset Script Message Programming to Default Resets a complete script message or only one entry This command does not delete the recorded script message Resetting a Complete Script Message Command Example 190 03 Resets script message 03 to its default values Resetting One Entry in a Script Message Command Example 190 025 Resets entry 5 in script message 02 to its default value Default Values e 0 9 If a caller dials a digit that has not been programmed or set to default during playback of a script message the unit plays This entry is not s
13. Return to Mode Number Back Previous menu Return to Previous menu Installation and Programming Manual v6 0 r5 Page 57 of 93 pages User Operation Instructions Operation Flow Guide 6 7 1 External call to AA 6 7 2 Enter the mailbox from external 6 7 3 Retrieve message from external PBX enable DISA Callto AA User has to VM play Script 00 record the script 00 The required extension Is unavailable 900 ailbox Password N ERE 5 Retrieve Mailbox Send To return Message Parameter Message Previous menu Installation and Programming Manual v6 0 r5 58 User Operation Instructions 6 7 4 External call forward to VM Note Use FUNC 27 to enable or disable the extension Immediately forward to VM Transfer to Extension No answer _ Play no answer message a Play busy message pug Play DND message a User has recorded the personal greeting Play personal greeting After the tone To leave To return message Post recording menu Installation and Programming Manual v6 0 r5 Page 59 of 93 pages User Operation Instructions 6 7 5 DID call forward to VM PBX enable DID Extension Installation and Programming Manual v6 0 r5 60 User Operation Instructions 6 7 6 Internal call forward to VM Extension Forward to WM Immediately To leave message After the tone time out COLS Day Iona Play personal greetin From PBX P aise To
14. Windows PC based application is intuitive to the extent that a technician with only a light background knowledge can easily program the system 1 1 Manual Audience and Contents The Voice Mail Installation and Operation Manual is intended for System Installers and Administrators responsible for the installation setup and programming of the D2VMCA card Notes Please read this manual before installing programming and operating the D2VMCA card This manual contains the following Chapter Heading Chapter Heading 1 Introduction 6 User Operating Instructions 2 General Description 7 Troubleshooting Installation 8 Programming Commands 4 DTMF Programming 9 Programming Forms Programming by 10 System Messages Computer Installation and Programming Manual v6 0 r5 Page 7 of 93 pages General Description 2 General Description This unit is a multilingual Voice Mail Automated Attendant card for DV 38 and DV 96 for organizations that have between eight and ninety six employees This unit incorporates state of the art technology including DSP flash memory and SMT production 0000 Expansion Memory 2 Port module Module J2 J5 BH1 J1 Figure 2 1 General View The unit is available in two or four ports and with up to 128 mailboxes It provides 10 to 40 hours of recording time The system administrator can be programmed by a computer using the Voice Mail Utility Program VUP or by a touch t
15. from a Mailbox ie iii 40 4 7 2 14 Direet Call to an Extensis iia oe aaa Rats 40 4 7 2 15 Transfer Call Directly to a MallboX i scciis ccsssascssacsaceackesasesssasaseesactvsnccatenspecastatenss 41 4 7 2 16 Placa Call on Hold A a eee ile ed hors 41 4 7 2 17 Blind Transfer to a Busy EXA oes stance a eae 41 4 7 3 Directory Listing POETAS it 42 4 7 3 1 Directory st ne OM o 42 4 7 3 2 Transfer to the directory listing iii iia cias 42 4 7 4 Reset Script Message Programming to Default ooonconinccnoncninconocnnonncnoncnannnonnncnn cnn 42 4 7 5 Non Sup rvised Laneros ial 43 4 7 5 1 Detecting a Busy Extension ia 43 4 1 5 2 Detecting a No Answer from an Extension sssseseseseessesersreseesressrseresresseseresresse 43 4 7 5 3 Changing the Busy and No Answer Menus ccoocccnoccnonononnnonnnononcnonononcnnnn ccoo cnn ncnnnnos 43 4 7 5 4 BG INGE Dist rba ea ceca teaches neat Ve ina a ea adn cinco Aa 44 4 8 Additonal Feat reS cater aac Menton Sauna a eset hedl nes ats seu tere uadel NAE 44 4 8 1 Chanina Pass VOS Ree ER n 44 4 8 1 1 Changing the System Administrator s PasswolTd oocoococnnocccnoncncnoncnononcconancnnnnncnnnns 44 4 8 1 2 Changing the Operator s Password sssessesesessesessessresressereresreeseesetserssreseeseresresse 45 4 8 1 3 Resetting the Mailbox Password cceessecesscecesececesececeeceeceeccecsceeceeeeecseeeeenteeeess 45 4 8 2 Activate Force Reorg ani ze ni 45 4 8 3 Changing to from Day Light Saving Time soi
16. messages of all users Change the parameters Maximum no of days to store messages to 1 740 and reorganize the system 610 VUP s transfer operation is interrupted when large files are used with windows 98 or NT Windows 98 and NT support a power save mode which interferes with serial ports operation Disable this feature on PCs that run the VUP application Installation and Programming Manual v6 0 r5 68 Programming Commands 8 Programming Commands The following table presents a summary of DTMF programming commands Note The DTMF column lists the sections in which the DTMF programming operations are discussed in this manual OPERATOR COMMANDS OPERATION COMMAND SECTION Day Light Summer time 7 XXXX Y 4 8 3 XXXX operator s password Y 0 Reduce the time by one hour Y 1 Increase the time by one hour Change the operational 8 XXXX Y mode without entering the programming mode XXXX operator s password e The following programming codes are to be used after dialing 862 and 900 administrator password Installation and Programming Manual v6 0 r5 69 Programming Commands SCRIPT PROGRAMMING COMMANDS OPERATION COMMAND SECTION Directory listing format 011 X 4 7 3 1 X 0 Last name X 1 First name Record a script message 100 XX Beep Record Play a script message 101 XX Beep Playback Delete a script message 102 XX XX Script No Select EOM
17. program one of the following actions for each script message e Play another script message e Return to the opening menu e Play another script message and change the language e Transfer the call to an extension e Transfer the call to the operator e Transfer the call to a mailbox e Disconnect the line e Leave a message in a mailbox e Retrieve messages from a mailbox e Direct dial to an extension e Transfer a call directly to a mailbox e Place a call on hold e Blind Transfer to the busy extension e Play the directory listing Technicians and System Administrators should program the script messages according to the application Installation and Programming Manual v6 0 r5 36 DTMF Programming 4 7 2 1 End Of Message Timeout Sets the EOM timeout period for each script individually Command Where XX Script number Y Timeout in seconds Example 1 105056 The Unit sets the EOM timeout to 6 seconds for script message 05 4 7 2 2 Play Another Script Message Builds submenus by transferring the caller from one script message to another Command Example 11000302 The unit plays script message 02 when 3 is dialed during playback of script message 00 Note Make sure to record script message 02 4 7 2 3 Select Opening Script Selects the opening script message Command 112 XX YY Z XX Default script number 00 10 15 or 20 YY Replacement script number 00 20 Z Line number 1 4 Installat
18. return Post recording Note Use FUNC 27 to enable or disable HRUN the extension Immediately forward to YM Installation and Programming Manual v6 0 r5 Page 61 of 93 pages User Operation Instructions 6 7 7 Retrieve message from extension Direct to retrieve message Dial 85 No operation Notification by VM Retrieve Mailbox Send Return to Message Parameters Message Auto Attendant Installation and Programming Manual v6 0 r5 62 User Operation Instructions 6 7 8 Leave message from extension Dial 63 66 Please enter your mailbox no Invalid mailbox Please try again N You have reached mailbox no Please leave a message after the tone For further options Installation and Programming Manual v6 0 r5 Page 63 of 93 pages User Operation Instructions 6 7 9 Conversation recording This feature supports digital phone only Extension conversation The record key has to program with zone 500 FN93 Press record key Is any free port for recording Display Restricted e On the phone VM recording start N Press record key again Or on hook VM recording stop Display VM full and stop recording Installation and Programming Manual v6 0 r5 64 User Operation Instructions 6 7 10 VM programming from extension Dial 862 Play script 01 Check password Enter YM programming Installation and Programming Manual v6 0
19. the following the unit s Automated Attendant and Voice Mail System can be customized to suit the needs of the company e PBX parameters e Automated Attendant script menus and customized Busy No Answer and Do Not Disturb menus in up to three different languages simultaneously e Voice Mail features include mailboxes mailbox groups and various types of message notifications for each mailbox The unit comes with two ports and 10 hours recording time You can upgrade the unit by adding a 2 port expansion card to the motherboard to provide four ports Installation and Programming Manual v6 0 r5 14 General Description 2 Port module J5 Y Figure 2 1 Options for Upgrading the Basic System 2 3 Physical Description General view of the unit shows as Figure2 2 Figure 2 2 General View of the Unit Numberedffems in this description correspond to the labels in Fig 2 2 Flat cable Connector Connects the unit to the DV 38 or DV 96 2 RS 232 Connector Connects the unit to a PC Installation and Programming Manual v6 0 r5 Page 15 of 93 pages General Description 2 3 1 LED Expansion Memory Module J5 DAY NIGHT HOLIDAY Oo O 2 Port module AUTO Figure 2 3 LEDs on the board The following table describes the function of the four LEDS on the front panel STATUS Dar NIGHT HOLIDAY AUTO AO fo
20. timeout for 105 XX Y 4 7 2 1 a XX Script No Y Timeout in seconds Transfer to a script 110 XX B YY 4 1 2 2 message Transfer to the directory 111 XX B 4 1 3 2 listi ROR XX Script number Select opening menu 112 XX YY Z 4 7 2 3 XX Default script number 00 10 15 or 20 YY Replacement script number 00 20 Z Line number 1 4 Transfer to opening menu 115 XX B 4 7 2 4 Transfer to a script 117 XX B YY Z 4 7 2 5 ith ach f as dd a Z 1 2 or 3 language number Set default language 118 Z 4 7 2 6 Z 1 2 or 3 language number 120 XX B Extension 4727 Dials a programmed 121 XX B Y 4 7 2 8 DTMF string from the auto attendant script TE DIME sting umber H Transfer to an operator 125 XX 4 7 2 9 Transfer to a mailbox 130 XX B Mailbox 4 7 2 10 Installation and Programming Manual v6 0 r5 70 Programming Commands SCRIPT PROGRAMMING COMMANDS CONT D OPERATION COMMAND SECTION Disconnect 140 XX B Z 4 7 2 11 Z 0 no message Z 1 with message Leave a message to a 150 XX B AT DAZ seat ta XX script No Retrieve messages froma 160 XX B 4 7 2 13 mailbox Direct transfer to an 170 XX first digit s 4 7 2 14 extension Direct transfer to a 175 XX first digit s 4 7 2 15 mailbox Place a call on Hold 180 XX B Blind Transfer to Busy 185 XX 4 B ALT cel Extension Reset a specific message 190 XX B 4 7 4 entry to its de
21. 1 or higher e Internet Explorer 5 5 or higher 5 3 Installing the VUP To install the VUP Exit all open applications Insert the CD with the VUP installation program into the CD drive Use Windows Explorer to locate the setup file Double click the setup file Follow the instructions on the screen 5 4 Starting VUP To start the VUP click on the VUP icon For further instructions go to the required parameter and press the F1 key Important If the unit is programmed through VUP the script message has to be recorded via a telephone set Installation and Programming Manual v6 0 r5 50 User Operation Instructions 6 User Operation Instructions 6 1 Introduction The following paragraphs describe the user s operational menus 6 2 User s Main Menu Users can enter their mailbox menus for retrieving messages and set up their mailboxes in 2 ways through the auto attendant using access digits for the retrieve message process or by dialing 85 from the phone Then the unit announces the number of messages and plays the users menu DIGIT NAME DESCRIPTION 1 Retrieve Message Listen to Messages 2 Mailbox Parameters Enter Mailbox Parameters Menu 8 Send Message Send a Message to a Specific Mailbox 9 Return to Auto Exit Current Menu and Return to Auto Attendant Attendant 6 3 Retrieve Message Menu If the mailbox owner dials 1 while in user s main menu the unit plays the new mes
22. 4 8 8 Listening to the Software Version Number To hear the unit s software version number dial 862 and 900 and the administrator password to enter the programming mode then dial Installation and Programming Manual v6 0 r5 Page 47 of 93 pages DTMF Programming 4 8 9 Resetting the System The System Administrator can reset the unit to its factory default settings by dialing 862 and 900 and the administrator password to enter the programming mode then dial Where XXXX the System Administrator s password Note If you plan to reconfigure the unit for use with your current PBX and the unit had previously been configured for use with a different PBX type use this command to clear all existing settings and return to the factory default settings 4 8 10 Adjusting Recording Length The System Administrator can select the length of the recorded messages in the unit The selected length of message in minutes will affect all recorded messages The types of recorded messages that are affected are script recordings mailbox owner s greetings name recordings and recorded incoming calls To set message length dial 862 and 900 and the administrator password to enter the programming mode then dial Where X 1 9 minutes This parameter is set to two minutes by default Installation and Programming Manual v6 0 r5 48 Programming By Computer 5 Programming By Computer This section describes the purpose and main fe
23. Holiday mode If the unit is in the Auto mode it automatically changes modes according to programmed schedules Note Do not forget to enter programming mode by dialing 862 and 900 and the administrator s password before using the programming commands Installation and Programming Manual v6 0 r5 Page 27 of 93 pages DTMF Programming Table 4 3 Programming the Operational Modes OPERATION COMMAND Selecting an Operational Mode Selecting time stamp format Used by English and Chinese languages only Setting the Working Time for Auto mode only Setting the Break Time for Auto mode only 400 X where X stands for the operational mode Day mode 0 default mode Night mode 1 Holiday mode 2 Auto mode 3 Break mode 4 410 X where X 0 means the time stamp is in 12 hour format default X 1 means the time stamp is in 24 hour format 450 D hh mm hh mm where D is the day of the week 1 7 First hh mm start of work time in 24 hour format Second hh mm end of work time in 24 hour format Repeat for all days of the week Example 450 1 08 30 1700 means that the unit will play the Day mode opening greeting on Monday from 8 30 until 17 00 It will play the Night mode opening greeting the rest of the time 1 Day 1 is Monday 460 D hh mm hh mm where D is the day of the week 1 7 First hh mm start of break time in 24 hour format Second hh mm end o
24. ION COMMAND SECTION time Entering annual holidays 470 DD MM hh mm hh mm 4 5 dat oe DD Day of the month MM month hh mm Start time Hour and minutes in 24 hour format hh mm End time Hour and minutes in 24 hour format Delete all holidays 470 Delete all holidays on a 470 DD MM specific date DD Day of the month MM month Delete all holidays for a 470 MM ifi th specific mon MM month External notification 490 hh mm hh mm active time hh mm Start time Hour and minutes in 24 hour format hh mm End time Hour and minutes in 24 hour format Installation and Programming Manual v6 0 r5 Page 75 of 93 pages Programming Commands MAILBOX CONFIGURATION COMMANDS OPERATION COMMAND SECTION 4 6 1 4 6 1 Create a range of 500 First mailbox Last mailbox mailboxes Create a mailbox 501 Mailbox Change to announcer 502 XXXX Y 4 4 6 1 ilb ioti XXXX Existing mailbox number Y 0 Regular mailbox Y 1 Announcer mailbox Delete a mailbox 510 Mailbox number Create a range of virtual 520 First mailbox Last mailbox 4 6 1 mailboxes Create a virtual mailbox 521 Mailbox number Play or skip time and date 530 First mailbox Last mailbox stamp for a range of B ilb mailboxes B 0 Play the time and date B 1 Skip the time and date Play or skip time and date 531 Mailbox number B stamp fo
25. Operational Mode cceesscesseeceseecesaeeceeaeeceeaceceeaceceeeeeceeeeeeeeeeees 27 4 6 PPP ST AMAA th UA a ao Ne 29 4 6 1 Creating MailboRES e eri si e a a e r a g r a ela awd 29 4 6 2 Creating Mailbox Groups sisi sessadcidesccess india aiii atadas canos 31 4 6 3 Notifica onssa edie A a E eaten 32 4 6 3 1 Setting Notification for Mailboxes ooooooncccnoncccnoncccnonoconnnnnononcconnnncnnnnncnonnncconnnccnnnos 33 Installation and Programming Manual v6 0 r5 Page 3 of 93 pages Table of Contents 4 7 Programming the Automated Attendant Script MenNU oooooccnoncccnoncccnoncnononanononanonnnccnnnnccnn 35 4 7 1 Recordins Script Messages hiene anae ea ide 35 4 1 2 PrOBTAMEUAAS ICO MES an aaa 36 4 7 2 1 E d Of MESA e de a od 37 4 7 2 2 Play Another Script MesSale noi ida dvds 37 4 7 2 3 Sl A NN 37 4 7 2 4 Transterto the Opening Men 38 4 7 2 5 Transfer to a Script Message and Change the Language ooooooccconcccnnocccononcnnnnnnnnns 38 4 7 2 6 Select the Default Lanus 38 4 7 2 7 Transfer the Call to an Extensions icssssicssisscessessupsacsasdendacvssiccets Segeannedessaceastaeaeveaedbns 39 4 7 2 8 Dials a Programmed DTMF String from the Auto Attendant Script 39 4 7 2 9 Transfer the Call to the Operator at the End of the Script Message ooocococcccnnncco 39 4 7 2 10 Transfer the Call to a Mailbox aiii iris 39 4 7 2 11 DISCO deal 39 4 7 2 12 TG avic a ls AAA eas Weng E E chicane ae E cape tee 40 4 7 2 13 Retrieve Messages
26. SETTING NOTIFICATION FOR MAILBOXES Local notification for a range of mailboxes 700 Local notification for one mailbox 701_ i Permitting remote notification for a range of 710 mailboxes Permitting remote notification for one mailbox 71 1 ss External notification active time 490 NOTIFICATION PARAMETERS Ring notification interval 720 Ring notification duration SO gt Activate the LED notification 160_ SYSTEM TIME AND DATE See Section 3 4 for information on setting the system time and date using codes 420 and 430 Installation and Programming Manual v6 0 r5 Page 81 of 93 pages Programming Forms SETTING THE HOLIDAY SCHEDULE See Section 3 5 for information on setting the holidays using code 470 Day Month Start End Name of holiday SETTING THE WORKING TIME See Section 3 5 for information on setting the following schedule using codes 450 and 460 Working Hours Break Time Day Start End Start End 1 Monday 2 Tuesday 3 Wednesday 4 Thursday 5 Friday 6 Saturday 7 Sunday Installation and Programming Manual v6 0 r5 82 Programming Forms SETTING THE OPERATIONAL MODE Operational Mode 400_ _ Select Day 0 Night 1 Holiday 2 Auto 3 Break 4 This form contains the programming schedule for up to 4 script message Please copy the form if you have more than 4 script messages
27. Voice Mail Installation and Programming Manual v6 0 r5 NOTICE This is the Installation and Operation Manual for the Voice Mail All rights reserved No part of this document may be reproduced or transmitted in any form by any means electronic photocopying recording or otherwise without the prior written permission of Aristel The trademark and service marks Aristel including the Aristel mark and logo are the exclusive property of Aristel and may not be used without permission All other marks mentioned in this material are the property of their respective owners Additional copies of this manual may be obtained from Aristel Aristel reserves the right to modify the hardware and software described in the manual without prior notice However changes made to the hardware or software described does not necessarily render this publication invalid WARRANTY In the event that the product proves to be defective in workmanship or materials within a period of one year from date of shipment Aristel shall repair or replace the product at its discretion Transportation will be the responsibility of the dealer distributor Under no circumstances shall Aristel be liable for consequential or special damages loss of revenue or user dealer expenses arising out of or in connection with the use or performance of the product whether based on contract tort or any other legal agreement The following shall void the above warranty malfunctions re
28. age saved Please hold To skip this message press 1 To replay press 2 To save press 3 To forward press 4 To reply to message sender press 5 To delete press 8 To return to the previous menu press 9 Message saved Message deleted Please enter a new four digit password To delete skipped messages press 8 To save all messages press 9 yesterday today Installation and Programming Manual v6 0 r5 88 System Messages NO 085 086 087 088 089 090 091 092 093 094 095 096 097 098 099 SYSTEM MESSAGE Please enter your mailbox number Invalid mailbox Please try again Incorrect password Please try again Please record your greeting after the tone Press the hash key when you have finished Please record your name after the tone Press the hash key when you have finished Calls will be transferred to your extension Calls will not be transferred to your extension Please enter the mailbox number You have reached the mailbox of You have reached mailbox number Please leave a message after the tone When you are finished press star for further options or simply hang up The required extension is busy To try another extension press 1 followed by the extension number To hold press 2 To leave a message press 8 To transfer to the operator press 0 To return to the Main Menu press 9 The required extension does not answer To try another extension press 1 foll
29. ailbox number and password the mailbox owner can retrieve his messages and access the user menu to record a personal greeting change his password etc 4 7 2 14 Direct Call to an Extension Enables the caller to dial an extension directly by programming the first digit of the extension When a caller dials the first digit of an extension during playback of a script message the unit stops the message and waits for the rest of the digits of the extension The number of digits in an extension is defined by code 300 in Table 4 1 You can enter up to four different digits Command 170 XX first digit s Example 1 170002 The unit waits for the rest of the extension number when 2 is dialed during playback of script message 00 After the caller dials the rest of the extension number the unit transfers the call to the extension Example 2 1700024 Same as Example 1 except the extension number starts with 2 or 4 for extension numbers 2xx and 4xx Installation and Programming Manual v6 0 r5 40 DTMF Programming 4 7 2 15 Transfer Call Directly to a Mailbox Transfers the call directly to a mailbox number This feature is similar to directly dialing an extension except the call is transferred directly to a mailbox You can enter up to four different digits Command 175 XX first digit s Example 1 175002 The unit waits for the rest of the mailbox number when 2 is dialed during playback of scr
30. al business hours the unit answers calls with a pre recorded daytime greeting The daytime greeting enables the caller to reach a requested extension mailbox department and directory or to switch languages m Night Mode During non working hours the unit answers calls with a pre recorded nighttime greeting that enables the caller to leave a message in a requested mailbox a Holiday Mode During holidays the unit answers calls with a special greeting that enables the caller to leave a message in a specific mailbox or in the operator s mailbox m Break Mode The system administrator can program part of the day mode as break time During break time the unit answers calls with a special greeting that enables the caller to leave a message in a specific mailbox or in the operator s mailbox System Schedules Auto Mode If your organization has operating hours that vary from day to day the system administrator can define the daily operating schedules on a weekly basis including daytime nighttime and break time hours When the Auto mode is activated the unit automatically switches between the day night and break modes according to the pre defined schedule The operator can override the pre defined system schedule and switch manually to day night break or holiday mode using a password Installation and Programming Manual v6 0 r5 10 General Description e Holiday Schedules The unit switches automatically to Holiday mode
31. ally notifies the mailbox owner of new messages in different ways according to the system configuration Notification may be local extension or remote to a telephone at a remote location a cellular telephone or a pager e Security Passwords The unit supports three types of passwords each with four digits a System Administrator Gives access to all data stored in the unit Operator Gives access to the operating modes of the system The available operating modes are Day Night Holiday and Break Mailbox Gives access to individual mailboxes Mailbox owners can change the password at any time Installation and Programming Manual v6 0 r5 Page 9 of 93 pages General Description 2 1 2 Automated Attendant Features The unit s automated attendant answers incoming calls and through a series of recorded menus and telephone directories helps the callers reach the desired extension Opening Greeting The unit plays a pre recorded greeting to callers The opening greeting usually includes the organization s name how to reach an extension department or operator how to switch languages how to leave a message and to access a directory During the greeting callers can access a department by dialing a single digit dialing the extension number or holding for assistance Operating Modes Depending on the time and the system schedule the unit answers external calls with one of four opening greetings Day Mode During norm
32. anging the default system messages 4 7 5 2 Detecting a No Answer from an Extension If the unit does not detect an answer from the extension it performs a Recall from No Answer and by default plays system message 97 if the extension has a mailbox or 104 if it does not have a mailbox Refer to Section 4 7 5 3 for information on changing the default system messages 4 7 5 3 Changing the Busy and No Answer Menus System messages 96 97 103 and 104 are default messages The System Administrator can replace the system messages with script messages as follows Installation and Programming Manual v6 0 r5 Page 43 of 93 pages DTMF Programming e System message 96 Busy and the extension has a mailbox is replaced by script message 21 in the first language script message 31 in the second language and 41 in the third language e System message 103 Busy and the extension does not have a mailbox is replaced by script message 22 in the first language script message 32 in the second language and 42 in the third language e System message 97 No Answer and the extension has a mailbox is replaced by script message 23 in the first language script message 33 in the second language and 43 in the third language e System message 104 No Answer and the extension does not have a mailbox is replaced by script message 24 in the first language script message 34 in the second language and script message 44 in the third language For instructio
33. atures of the Voice mail Utility Program VUP and details the installation process The VUP enables you to e Define PBX parameters e Set the unit clock and calendar e Create and maintain mailboxes e Build Automated Attendant menus e Review traffic statistics e Print system parameters and statistics Programming the unit via the PC is done offline until sent in one block to the unit We recommend that you save the new configuration in a file Using the VUP you can also e Open a configuration file to make changes and then to upload them to the unit e Open the default configuration file e View unit statistics e g line and memory utilization 5 1 Connecting The Unit To The Computer To connect your computer to the unit Open the cover of DV 38 or DV 96 Remove any cable attached to the unit s RS 232 connector Connect one end of the RS 232 cable to one of the unused serial ports of your PC and the other end to the Unit s RS 232 connector as shown in figure 5 1 Installation and Programming Manual v6 0 r5 49 Programming By Computer PC Voice Mail 2 2 3 3 5 5 Female Male 9 pin D type 9 pin D type Figure 5 1 RS 232 Cable Connection 5 2 System Requirements Before installing the VUP check that your computer meets the following minimum requirements e PC 486 or higher e 8 MB RAM free memory e 5 MB free hard disk space e Microsoft Windows 95 Windows 98 or Windows NT 3 5
34. change the operational mode by calling the unit and during the opening greeting dialing XXXX refers to the operator s password This password can be disabled See Section 4 8 1 2 Y 0 Day Mode Y 1 Night Mode Y 2 Holiday Mode Y 3 Auto Mode Y 4 Break Mode 4 8 5 Playing a System Message To listen to any system message dial 862 and 900 and the administrator password to enter the programming mode then dial Z the language number Z l is the first language Z 2 is the second language Z 3 is the third language XXX is the message number See Chapter 10 for a list of system messages Installation and Programming Manual v6 0 r5 46 DTMF Programming 4 8 6 Playing All System Messages To listen to all system messages dial 4862 and 900 and the administrator password to enter the programming mode then dial Z the language number Z 1 is the first language Z 2 is the second language Z 3 is the third language See Chapter 10 for a list of system messages 4 8 7 System Message Setting To determine if some of the system messages are played dial 862 and 900 and the administrator password to enter the programming mode then dial Where X system message affected X 1 system message 004 X 2 system message 102 X 3 system message 095 Y 0 play the message default Y 1 do not play the message Y 2 only when X 3 plays message to mailboxes without a greeting message
35. cript message number e Recorded announcement e Programming that indicates the action to be taken when a caller dials one digit 0 9 or dials nothing during an announcement 4 7 1 Recording Script Messages Table 4 7 describes how to record script messages Table 4 7 Commands for Recording Script Messages OPERATION COMMAND Recording a script message 100 XX Beep Record Playback a script message 101 XX Deleting a script message 102 XX XX is script message 00 26 31 36 and 41 46 Note Installation and Programming Manual v6 0 r5 Page 35 of 93 pages DTMF Programming 4 7 2 Programming Script Messages You can program each script message separately The programming command format for script messages is Command Code XX B YY Command Code defines the action that should be taken when B is pressed during playback of script message XX Where XX a script message number B the digit dialed by the caller during playback of script message XX or at the end of the message B can be 0 9 or for end of message YY the destination which can be an extension mailbox or another script message IMPORTANT Do not define the Operator ID digit on script messages Table 4 1 describes how to define the operator ID digit which is then automatically reserved on all script messages The command codes used to build the Automated Attendant Script Menu are presented on the following pages You can
36. e Sections 4 3 and Section 6 to ensure the proper operation of the unit with your PBX Set the unit s real time clock see po 4 4 Set the system schedule see a 4 5 Create mailboxes see Section p Define a notification type for each mailbox see Section 4 6 3 Define notification parameters i e message light on and message light off and interval between ring notification in Section 4 6 3 Record see Section 4 7 1 and program see Section 4 7 2 script menus for the Automated Attendant Make sure you define the mailboxes before building Automated Attendant script menus Installation and Programming Manual v6 0 r5 22 DTMF Programming 4 3 To integrate the unit with your PBX apply the PBX parameters to the unit To obtain your current PBX parameters check your PBX User s Manual or the current PBX setup configuration Defining PBX Parameters Note Do not forget to enter programming mode by dialing 862 and 900 and the administrators password before using the programming commands Table 4 1 presents the commands you must enter to apply the PBX parameters to the unit Table 4 1 PBX Parameter Commands OPERATION COMMAND DEFAULT Extension size Cut off time for continuous call progress tone detection Legal PBX Extensions 300 X 3 where X is a digit 1 4 You can only change this parameter if mailboxes and or legal extensions have not et been defined a where X cut off time in seconds
37. ed External notification is enabled You have a new message To retrieve messages press 1 Please enter the telephone number Press the hash key when you have finished The required extension is unavailable To try another extension press 1 followed by the extension number To leave a message press 8 To transfer to the operator press 0 To return to the main menu press 9 Invalid extension number Please try again Skipped messages have been deleted To listen to your recording press 1 To rerecord press 2 To delete press 8 To return to the previous menu press 9 That recording does not exist The Busy On Time is The Busy Off Time is To listen to your password press 1 To edit press 2 To return to the previous menu dial 9 Message was received For Pager notification press 1 To enter the pager number press 2 To listen to the pager number press 3 To return to the previous menu press 9 Installation and Programming Manual v6 0 r5 Page 91 of 93 pages NO 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 System Messages SYSTEM MESSAGE Pager notification is disabled Pager notification is enabled Please enter your pager number Press the hash key when you have finished Saved messages Saved message That mailbox is currently unavailable Storage space is nearing capacity For Press To return to the previous list press 7 Fo
38. er After remote notification is enabled the Unit will dial the remote phone or pager number and notify the mailbox owner of any new messages After entering the password the mailbox owner can retrieve his messages The duration of remote notification rings is programmed using code 730 The Unit stops sending Ring notifications after the mailbox owner retrieves all his new messages or the maximum number of retries has been made code 750 The mailbox owner must obtain permission from the System Administrator to enable Installation and Programming Manual v6 0 r5 32 DTMF Programming remote notification The System Administrator must use code 710 or 711 to grant permission The remote notification activation time can be programmed so the administrator can decide on the daylights hours for the external notification to be activated The time span of this service is programmed using code 490 When permission has been granted and the mailbox owner enables remote notification the unit first dials the external access digit programmed using code 340 and then dials the mailbox owner s remote telephone or pager number Note Make sure that you enter the remote telephone or pager number before enabling remote notification Notification is always done on the second line 4 6 3 1 Setting Notification for Mailboxes Notes Do not forget to enter programming mode by dialing 862 and 900 and the administrator s password before us
39. er 9 Return to Previous Return to previous menu User s parameters Menu menu Codes P 1 second pause 1 4 B 6 D 8 A ee Q 4 second pause 2 A 5 C Ext No 0 0 9 0 9 CPD Tone 3 6 4 8 Return to Previous Menu The mailbox owner can dial 9 on the user s parameters menu see Section 6 4 to return to the User s main menu see Section 6 2 6 5 Send Message The mailbox owner can leave a message in any mailbox or group of mailboxes by dialing 8 on the user s main menu see Section 6 4 6 6 Return to Auto Attendant The mailbox owner can dial 9 on the user s main menu see Section 6 2 to return to the auto attendant Installation and Programming Manual v6 0 r5 56 User Operation Instructions 6 7 User s Main Menu Quick Reference Guide Retrieve Message Mailbox Parameters Send Message 9 Return to Auto Attendant 0000000 Next Return to Message Replay Save Forward Reply Delete Previous Menu User s Parameters Menu Record 8 Greeting Play Return to Back Record Delete Previous 2 E Record 8 Name Play Return to Back Record Delete Previous 3 Directory 8 Listing Play Return to Back Change Delete Previous 4 fen O E O Password Play Return to Back Change Previous menu DND External Notification Change Telephone Play Return to Mode Number Back Previous menu Pager Notification Change Pager Play
40. erator press 0 To return to the Main Menu press 97 This value has not been set To change mailbox settings press 2 To send a message press 8 To return to the main menu press 9 To skip this message press 1 To replay press 2 To save press 3 To forward press 4 To delete press 8 To return to the previous menu press 9 To record your greeting press 1 To record your name press 2 To access directory listing options press 3 To change your password press 4 To change the Do Not Disturb mode press 5 To return to the previous menu press 9 Installation and Programming Manual v6 0 r5 Page 93 of 93 pages
41. f break time in 24 hour format Repeat for all days of the week Example 1 460 1 13 15 1430 This will play the Break mode opening greeting on Monday from 13 15 until 14 30 1 Day 1 is Monday Installation and Programming Manual v6 0 r5 28 DTMF Programming OPERATION COMMAND Entering annual 470 DD MM hh mm hh mm holiday dates where For Auto mode only DD Day of the month 01 31 MM month 01 12 hh mm Start time Hour and minutes in 24 hour format hh mm End time Hour and minutes in 24 hour format Repeat for holidays Example 1 470 02 12 08 15 23 45 The unit will play the Holiday mode opening greeting on December 2 from 8 15 until 23 45 Delete all holidays on a 470 DD MM specific date where DD Day of the month 01 31 MM month 01 12 Delete all holidays on a 470 MM specific month MM month 01 12 Delete all holidays 470 External Notification 490 hh mm hh mm Active Time where hh mm Start time Hour and minutes in 24 hour format hh mm End time Hour and minutes in 24 hour format Example 1 490 09 00 20 00 The will activate the External Notification between 9 a m to 8 p m 4 6 Programming the Unit 4 6 1 Creating Mailboxes You can define up to 128 mailboxes The mailbox number and its extension number are identical Make sure that the number of digits in the mailbox number conforms to the number of digits in an extension 300
42. fault value Reset all message entries 190 XX 4 7 4 to defaults Installation and Programming Manual v6 0 r5 Page 71 of 93 pages Programming Commands PBX PARAMETERS OPERATION COMMAND SECTION No of digits in extension 300 X Cut off time for continuous 301 X 11 tone detecti E E PEE X cut off time in seconds 0 9 Default 6 sec No of rings before the line 310 line number number of 4 3 is answered rings Time to wait for No Answer 311 XX PBX legal extensions 320 Y First Ext Last Ext 4 3 Y group number 0 9 Delete all PBX legal 320 extensions Operator ID code 330 X S UI SE e gt gt vee Ga bo Jo bo to b S UI X 0 9 Disconnect code 333 Code Delete disconnect code 333 External access code 340 X X external access digit 0 9 Pause D Clear external access code 340 4 3 Pause before and after 341 X 4 3 ternal d EAEE X pause length in seconds 0 9 Default 2 sec Installation and Programming Manual v6 0 r5 72 Programming Commands PBX PARAMETERS CONT D OPERATION COMMAND SECTION Transfer mode for all 350 X Y 4 7 5 tensi cidad X 1 All extensions except the operator X 2 Operator extension only Y 0 Non Supervised Day operator Night 360 X YY YY operator Fax and X 1 Day operator Supervisor s extensions ray op X 2 Night o
43. i nda 46 4 8 4 Changing the Operational MOG ies 46 4 8 5 Playing a System Message 46 4 8 6 Playing All System Mess scsi otero isa quitaron 47 4 8 7 System Message Setting a estateenreesiunicanesaealensateasaeeualacca ke Bat MA 47 4 8 8 Listening to the Software Version Numb 47 4 8 9 Resetting the System srie esonte e iori e tase e e a a 48 4 8 10 Adjusting Recording Length seseseeeesseessesssessserssseessseessersseesseeesseeesseesstesseesseeesseee 48 Installation and Programming Manual v6 0 r5 Page 4 of 93 pages Table of Contents 5 Programming By Computer diiniita adidas 49 5 1 Connecting The Unit To The Computer c sciscsssciessavcerssaiesccuavackesasasvecsadegateasacactesndzeeeaneveds 49 5 2 System Require mentse herre a ah or Mars deri eight oho Ci a hah Ee a tae 50 5 3 Installs the VUP ad dl a ad oa Sas 50 5 4 A EA 50 6 ser Operation InstrUctionS resns tetas tarde oteradad T ae ested E 51 6 1 Intro dUCU Mit 51 6 2 Users M n Ment qt ti caso 51 6 3 Retrieve MM Ses Cs ee ee En 51 6 4 Mailbox Parametros a a ecos 32 6 4 1 A O caus to E E 52 6 4 2 Record Nami 53 6 4 3 Directory Listing ui di tin 54 6 4 4 Change Bass Wo ON 54 6 4 5 Do Not Disturb PND e OR eee e EA E 55 6 4 6 External Notification cnc Laila cian ado dicas 55 6 4 7 IA A A aumaeetaluatdadantsuants ine 56 6 4 8 Ret rn t Previous INNS eae oy yada eae aaa eatin datas dace fo ou ade hace dS A 56 6 5 Send MESS ria o ii Wa teks 56 6 6 Return to Auto Attendant
44. ing the programming commands Virtual mailboxes do not have extensions and may not be configured for internal notification Table 4 6 Commands to Program Notification for Mailboxes OPERATION COMMAND Setting local notification for a 700 First Mailbox Last Mailbox range of mailboxes X where X 0 means notification is disabled X 1 means Message Light On 1 is selected X 2 not used X 3 means Sign Rings is selected X 4 means Rings is selected Disable local notification for 700 all mailboxes Setting local notification for 701 Mailbox X one mailbox where X is defined as above Installation and Programming Manual v6 0 r5 Page 33 of 93 pages DTMF Programming OPERATION COMMAND Permitting remote notification for a range of mailboxes 710 First Mailbox Last Mailbox Y where Y 0 means remote notification is not permitted Y 1 means remote notification is permitted Disable remote notification for all mailboxes 710 Permitting remote notification for one mailbox Ring Notification Interval Ring Notification Duration Maximum number of days to store messages Time to wait after off hook for notification dialing Number of Ring Notification retries Activate the LED notification Installation and Programming Manual v6 0 r5 711 Mailbox Y Y 0 means remote notification is not permitted Y 1 means remote notification is permit
45. ion and Programming Manual v6 0 r5 Page 37 of 93 pages DTMF Programming 4 7 2 4 Transfer to the Opening Menu Transfers the caller to the opening main menu Used mainly by Busy and No Answer script messages 21 24 for the first language 31 34 for the second language and 41 44 for the third language where the caller is given the option to return to the main menu Command 115 XX B Example 1521 5 The unit plays the opening menu when 5 is dialed during playback of script message 21 4 7 2 5 Transfer to a Script Message and Change the Language Changes the system language and plays another script message The unit supports up to three system languages simultaneously factory loaded Command XX the current script message B the digit dialed by the caller during playback of script message XX YY the destination script message Z the system language digit 1 2 or 3 Example 117007013 The unit changes to the third language and plays script message 01 when 7 is dialed during playback of script message 00 Note Make sure that script message 01 has been recorded in the appropriate language 4 7 2 6 Select the Default Language The unit can support up to three languages The default language is the language the unit automatically uses if no other language has been selected To change the default language dial 862 and 900 and the administrator password to enter the programming mode then dial
46. ipt message 00 After the caller dials the rest of the mailbox number the unit transfers the call to the mailbox Example 2 1750024 Same as Example 1 except the mailbox number starts with 2 or 4 4 7 2 16 Place a Call on Hold Gives the caller the option to remain on hold Valid only for script messages 21 22 for the first language 31 32 for the second language and 41 42 for the third language which are reserved for the extension Busy menus Command 180 XX B Example 180213 The unit places the call on hold for 10 seconds before trying to transfer the call again when 3 is dialed during playback of script message 21 4 7 2 17 Blind Transfer to a Busy Extension Transfers a call in blind mode to a busy extension Valid only for script messages 21 22 for the first language 31 32 for the second language and 41 42 for the third language which are reserved for the extension Busy menus Command 1854 XX B Example 185 215 The unit immediately tries to transfer the call again when 5 is dialed during playback of script message 21 Note Both Place a Call on Hold and Blind Transfer to a Busy Extension are used to transfer calls to a busy extension Place a Call on Hold gives the option to retry every 10 seconds to transfer the call until the extension is available In a Blind Transfer calls are transferred to a Busy Extension immediately This option is used when the unit is connected to a
47. ls made to an extension to its mailbox and plays message stating that the extension is unavailable The extension is in Do Not Disturb mode The Voice Mail Utility Program VUP issues a warning that the COM port is unavailable Make sure that the selected COM port is not being used by another device or Program Installation and Programming Manual v6 0 r5 66 Troubleshooting Question Answer Question Answer Question Answer Question Answer Question Answer Question Answer Question Answer If the selected COM port was previously used by another device remove the device shut down and restart your computer to release the serial port A message is sent to a mailbox group that contains five defined mailboxes but only two receive the message The messages were sent to all the mailboxes in the group but only accepted by those mailboxes that did not have the maximum number of messages recorded The unit has been programmed to operate in Night mode When a call is received it disconnects the call and switches to Day mode Make sure that the night greeting script is recorded What happens when a mailbox and mailbox group have the same extension number Messages are sent to the mailbox In general mailboxes have higher priority than mailbox groups DTMFs dialed by the unit are not recognized by the PBX Change the amplitude and the ON and OFF levels of DTMFs dialed by unit 379
48. mailbox owner can e Enable disable remote notification e Enter his remote telephone number e Listen to the current remote telephone number by dialing 6 on the user s parameters menu see Section 6 4 DIGIT NAME DESCRIPTION 1 Change Mode Toggles the external notification state Enable Disable 2 Telephone Number Enter the selected telephone number for external notification Codes 0 9 Extension Number A D P and Q can be used 3 Play Back Play back the external telephone number 9 Return to Previous Return to previous menu User s parameters Menu menu Codes P 1 second pause 1 4 B 6 D 8 tate Q 4 second pause 2 A 5 C 7 0 9 0 9 Installation and Programming Manual v6 0 r5 Page 55 of 93 pages User Operation Instructions 6 4 7 Pager Notification For activating the external notification of a mailbox the System Administrator must enable this feature for the mailbox thereafter the mailbox owner can e Enable disable pager notification e Enter his pager number e Listen to the current pager number by dialing 7 on the user s parameters menu see Section 6 4 DIGIT NAME DESCRIPTION 1 Change Mode Toggles the pager notification state Enable Disable 2 Pager Number Enter the selected pager number for pager notification Codes 0 9 Extension Number A D P and Q can be used 3 Play Back Play back the pager numb
49. mailbox where XXXX existing mailbox number Y 0 Regular mailbox default Y 1 Announcer mailbox Deleting a mailbox 510 Mailbox Number Make sure to remove any transfer to the mailbox from the Automated Attendant scripts before deleting the mailbox Creating a range of virtual 520 First Mailbox Last Mailbox mailboxes Creating one virtual mailbox 521 Mailbox Number Defining whether to play or 530 First Mailbox Last Mailbox skip the time and date stamp B during message playback for a where range of mailboxes B 0 Play the date and time stamp default B 1 Skip the date and time stamp Defining whether to play or 531 Mailbox Number B skip the time and date stamp where during message playback for B 0 Play the date and time stamp one mailbox default B 1 Skip the date and time stamp Installation and Programming Manual v6 0 r5 30 DTMF Programming OPERATION COMMAND Defining a language for a range of mailboxes Defining a language for a mailbox 532 First Mailbox Last Mailbox L where Z 1 2 or 3 language number 533 Mailbox Number Z where Z 1 2 or 3 language number 4 6 2 Creating Mailbox Groups You can create up to four mailbox groups for distributing messages Each mailbox group can contain up to twenty mailboxes The group numbers are by default 000 001 002 and 003 Group 099 consists of all mailboxes real and virtual
50. n jor for lor Night Mode Manual aa a a _ ee System Error Flashing Flashing Flashing Flashing Flashing Flashing Flashing Automate Self Test Please contact your local dealer Installation and Programming Manual v6 0 r5 16 Installation 3 Installation The unit is delivered completely assembled It is designed for connection into the DV 38 or the DV 96 systems 3 1 Unpacking Before unpacking inspect the package if you notice any damage immediately report it to your local dealer 1 2 3 4 To unpack the unit Place the package on a flat surface and open it Remove the contents of the package and place them on a clean surface Remove all packing material Inspect the contents if you notice any physical damage immediately report it to you local dealer 3 1 1 Installing the Unit To install the Unit 1 2 3 4 5 6 Plug the Unit into DV 38 or DV 96 cabinet Use the drill template to place the four screws Please power off the DV 38 and DV 96 before installing Connect the flat cable connector to the sockets on the side of the DV 38 or DV 96 Make sure the connection is correct Power on the DV 38 or DV 96 The LED s will turn on and off one after another and then the LED indicating the status of the unit turns on Dial 862 from any extension You should hear the default greeting system message no 000 See Chapter 10 Program the unit according to y
51. ns on programming the above script messages see Section 3 7 2 For instructions on recording the script messages see Section 4 7 1 4 7 5 4 Do Not Disturb Using the user menu a mailbox owner can activate the Do Not Disturb mode When a caller dials a Do Not Disturb extension the unit plays system message 121 and does not transfer the call to the extension The System Administrator can replace this message with script message 25 in the first language script message 35 in the second language and script message 45 in the third language 4 8 Additional Features 4 8 1 Changing Passwords The unit uses three types of passwords e System Administrator s password e Operator s password e Mailbox owner s password see Section 6 4 4 A password always contains four digits 0 9 The default for all passwords is 1234 4 8 1 1 Changing the System Administrator s Password The System Administrator can change his password by dialing code 862 and 900 to enter the programming mode dialing the current password and then dialing System administrator password must be 4 digits Warning Do not use and keys Note The System Administrator s password cannot be disabled Installation and Programming Manual v6 0 r5 44 DTMF Programming 4 8 1 2 Changing the Operator s Password The System Administrator can change the operator s password by dialing code 862 and 900 to enter the programming mode dialing the System Administ
52. nsfers the caller to a specific mailbox number The mailbox must be defined see Section 4 6 1 Command 130 XX B Mailbox number Example 130 01 5 152 Transfers the call to mailbox 152 when 5 is dialed during playback of script message 01 4 7 2 11 Disconnect the Line Disconnects the call at the end of the script message or if the caller dialed the disconnect digit during playback Installation and Programming Manual v6 0 r5 Page 39 of 93 pages DTMF Programming This command may or may not include the system message 001 Command Z 0 means disconnect the line with no message Z 1 means disconnect the line with the above system message Example 140 10 1 The unit plays the disconnection message and then disconnects the call at the end of script message 10 4 7 2 12 Leave a Message in a Mailbox Initiates the procedure for leaving a message in a mailbox Command 150 XX B Example 150 00 8 The unit asks for a mailbox number when 8 is dialed during playback of script message 00 After dialing the requested mailbox number the caller hears the mailbox s greeting and can leave a message 4 7 2 13 Retrieve Messages from a Mailbox Initiates the procedure for retrieving messages from a mailbox Command 160 XX B Example 160 00 9 The unit asks for a mailbox number and password when 9 is dialed during playback of script message 00 After dialing the requested m
53. on dates programmed as holidays During holidays the unit answers calls with the special holiday greeting e Fax Detection If the unit detects a fax tone CNG during the opening greeting it automatically transfers the call to the pre defined fax extension e Directory Listing Dial By Name The unit can provide a list of mailbox owner names The directory listing enables calls to be transferred to all extensions configured within the list A caller can access the directory listing by following instructions during the opening greeting In order to enable a directory listing call transfer the mailbox owner must record his name and a three letter code A caller can reach the proper extension after dialing the respective code and verifying a correct extension according to the mailbox owner s name The system administrator enables two methods of directory listing according to the mailbox owners first or last name e Multilingual Option The unit can operate in three languages simultaneously The system administrator can configure each mailbox to operate in one of the three selected languages The caller can select the language in which the system messages prompts are played e Script Menus The unit supports up to 39 script menus A script menu is a recorded announcement that can accept a digit entry 0 9 during playback Based on the digit entered the unit can take one of the following actions m Transfer the call to another sc
54. one telephone extension Installing the unit is quick and easy Just mount it into DV 38 or DV 96 and connect it to the VSU connector POWER DOWN THE SYSTEM FIRST The unit is ready for use immediately after the system administrator completes a short procedure that includes setting up integration parameters mailboxes notification type system schedules and opening greetings Mailbox owners can then set up their own personal mailbox parameters Installation and Programming Manual v6 0 r5 Page 8 of 93 pages General Description The unit is a powerful voice mail system at an affordable price It contains most of the useful features and services provided by A PC based system but at a lower cost The unit s features can be divided into three groups e System Administration e Automated Attendant e Voice Mail 2 1 1 System Features e Configuration The unit is available with two ports and 10 hours of recording time The system can be upgraded by adding a 2 port expansion card and flash memory expansion card to the motherboard This will provide four ports and up to 40 hours of recording time e Programming The system administrator can program the unit by Touch tone telephone extension using DTMF tones Digital key telephone from DV 38 or DV 96 Computer using the Voice Mail Utility Program VUP The installer should save the files containing the parameters set in each installation e Message Notification The unit automatic
55. our required applications Installation and Programming Manual v6 0 r5 Page 17 of 93 pages Installation Single line Digital phone phone A AS gt 8 Central misses H i Office DV 96 PC for programming VUP Figure 3 5 System Installation 3 1 2 Expanding the System to 4 Ports The 2 port expansion kit contains e 2 port expansion card e four plastic spacers To install the expansion card Power off DV 38 or DV 96 Place the four plastic spacers into the corresponding holes Insert the expansion card into the corresponding J2 connector Make sure the connection is correct before you power on Voice Mail System automatically detects four lines when it is turned on Installation and Programming Manual v6 0 r5 18 Installation 2 Port module Figure 3 6 Expansion the System to 4 ports 3 1 3 Expanding the System to 40 Hours The 30 hours expansion kit contains e 30 hours memory expansion card e two plastic spacers To install the expansion card Power off DV 38 and DV 96 Place the two plastic spacers into the corresponding holes Insert the expansion card into the corresponding J5 connector Make sure the connection is correct before you power on Voice Mail System automatically detects 40 hours when it is turned on Installation and Programming Manual v6 0 r5 Page 19 of 93 pages Installation D g Expan
56. owed by the extension number To leave a message press 8 To transfer to the operator press 0 To return to the main menu press 9 The mailbox is currently unavailable The system is busy Please wait Installation and Programming Manual v6 0 r5 Page 89 of 93 pages NO 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 System Messages SYSTEM MESSAGE a m p m You have a call The required extension is busy To try another extension press 1 followed by the extension number To hold press 2 To transfer to the operator press 0 To return to the main menu press 9 The required extension does not answer To try another extension press 1 followed by the extension number To transfer to the operator press 0 To return to the main menu press 9 You have exceeded the maximum message length Your message will be sent Sunday Monday Tuesday Wednesday Thursday Friday Saturday O As Eight O Two for 8 02 Pause Please record your message after the tone Press the hash key when you have finished Installation and Programming Manual v6 0 r5 90 System Messages NO 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 SYSTEM MESSAGE To change external notification press 1 To enter the telephone number press 2 To listen to the current telephone number press 3 To return to the previous menu press 9 External notification is disabl
57. perator X 3 Fax extension X 4 Supervisor extension YYYY Corresponding extension number X 3 Fax extension X 4 Supervisor extension Volume level 369 X X volume level 0 9 9 Loudest Default 5 Delete a specific extension 360 X 4 3 assignment X 1 Day operator X 2 Night operator Installation and Programming Manual v6 0 r5 Page 73 of 93 pages Programming Commands PBX PARAMETERS CONT D COMMAND SECTION OPERATION Voice and DTMF sensitivity Automatic Gain Control AGC DTMF amplitude 376 X Y X 1 Voice sensitivity level X 2 DTMF sensitivity level Y Level 0 9 9 Most sensitive Default 5 Note To activate the new selection a new call must be initiated 377 X X 0 AGC disabled X 1 AGC enabled Default Note To activate the new selection a new call must be initiated 379 X X volume level 3 9 9 Loudest Default 5 SETTING TIME amp DATE OPERATION COMMAND SECTION Change the operational 400 X 4 5 mode X 0 Day X 3 Auto X 1 Night X 4 Break X 2 Holiday Select time stamp format 410 X 4 5 Set time and day 420 Hour Minutes 4 4 Set date 430 Date Month Year 4 4 Listen to the system time 440 4 4 Set working hours 450 Day Starting time Ending 4 5 time Installation and Programming Manual v6 0 r5 74 Programming Commands SETTING TIME amp DATE CONT D OPERAT
58. r a mailbox B 0 Play the time and date B 1 Skip the time and date Define a language for a 532 First Mailbox Last Mailbox range of mailboxes Z where Z 1 2 or 3 language number Define a language for a 533 Mailbox Number Z mailbox where Z 1 2 or 3 language number Add a mailbox to a group 540 Group number Mailbox 4 6 2 number Change the first digit of 545 First Digit of the Group 4 6 2 the group numbers Numbers Delete a mailbox from a 550 Group number Mailbox 4 6 2 group number Reset a mailbox group 560 Group number Reset a user password 570 Mailbox number 4 8 1 3 Installation and Programming Manual v6 0 r5 76 Programming Commands SYSTEM FUNCTIONALITY COMMANDS OPERATION COMMAND SECTION Change the system 600 Old password New 4 8 1 1 administrator s password password Warning Do not use the or keys Change the operator s 601 Old password New 4 8 1 2 password password Warning Do not use the or keys Resetting the system to 654 XXXX default oe XXXX is the system administrator password Listen to the software 680 version number Play a system message 690 Z XXX Z 1 2 or 3 language number XXX system message number Play all system messages 691 Z Z 1 2 or 3 language number System message setting 699 X Y X 1 System message 004 X 2 System message 102 X
59. r additional listings press 8 To enter another name press 0 To return to the main menu press 9 No directory listing is available To record your greeting press 1 To record your name press 2 To access directory listing options press 3 To change your password press 4 To change the Do Not Disturb mode press 5 To change external notification press 6 To change pager notification press 7 To return to the previous menu press 9 To listen to your directory listing press 1 To enter your directory listing press 2 To delete your directory listing press 8 To return to the previous menu press 9 Operation Successful Installation and Programming Manual v6 0 r5 92 System Messages NO 147 148 149 150 151 152 153 154 155 156 157 158 SYSTEM MESSAGE Using your keypad please enter the first 3 letters of your last name For Q press 7 for Z press 9 Using your keypad please enter the first 3 letters of the person s last name For Q press 7 for Z press 9 Using your keypad please enter the first 3 letters of your first name For Q press 7 for Z press 9 Using your keypad please enter the first 3 letters of the person s first name For Q press 7 for Z press 9 Your call is being transferred to To join the directory listing please make sure your name is recorded Product version is To try another extension press 1 followed by the extension number To transfer to the op
60. r5 52 User Operation Instructions DIGIT NAME DESCRIPTION Menu 1 Play Back Play existing recording 2 Record Record a new greeting message 8 Delete Delete existing message 9 Return to Previous Return to previous menu User s parameters menu To record a greeting message for a mailbox group enter the mailbox group number as the mailbox number The above menu will be played and a message may be recorded or altered 6 4 2 Record Name The mailbox owner can record his personal name by dialing 2 on the user s parameters menu see Section 6 4 The unit then plays the Record Name menu DIGIT NAME DESCRIPTION Menu 1 Play Back Play existing recording 2 Record Record a new name 8 Delete Delete existing name 9 Return to Previous Return to previous menu User s parameters menu Installation and Programming Manual v6 0 r5 Page 53 of 93 pages User Operation Instructions 6 4 3 Directory Listing The mailbox owner can set the directory listing parameters by dialing 3 on the user s parameters menu see Section 6 4 The unit then plays the Directory Listing menu DIGIT NAME DESCRIPTION 1 Play Back Play current directory listing code 2 Change Change directory listing code 8 Delete Delete Directory listing code 9 Return to Previous Return to previous menu User s parameters Menu menu 6 4 4 Change Password
61. r5 Page 65 of 93 pages Troubleshooting 7 Troubleshooting This section presents answers to commonly asked questions on operating the unit If problems persist contact your dealer Question Answer Question Answer Question Answer Question Answer Question Answer Question Answer Local notification does not work Make sure you have entered the correct notification codes Make sure that local notification is enabled External Notification does not work Make sure you have selected the correct External Access code Make sure you did not add the External Access code to the telephone number because the unit automatically dials the External Access code Make sure External Notification is allowed and enabled The first notification can take up to the amount of time that is defined by Ring Notification Interval Make sure start and stop times are properly defined and maximum number of retries has not been reached When I dial command code 300 the unit plays an error message You are trying to change the number of digits in an extension after extensions and mailboxes have been configured To change the number of digits in an extension you must first remove all mailboxes and extensions Command 510 does not allow a mailbox to be deleted The mailbox is used in script menus Please remove the mailbox from all the scripts and then use the delete command The unit transfers cal
62. rator s password and then dialing 601 Old Password New Password Operator s password must be 4 digits Warning Do not use and keys To disable the operator s password enter 0000 4 8 1 3 Resetting the Mailbox Password The System Administrator can reset a mailbox password to its default 1234 by dialing code 862 and 900 to enter the programming mode dialing the System Administrator s password and then dialing Where XXXX is the mailbox number The mailbox owner can change the mailbox password Please refer to section 6 4 4 for more information 4 8 2 Activate Force Reorganize The force reorganize option automatically reorganizes and optimizes the data stored in the unit The system administrator can activate the Force Reorganize option by calling the unit and during the opening greeting dialing 000 Password 610 Important This option cannot be deactivated and should be activated by a certified technician only Installation and Programming Manual v6 0 r5 Page 45 of 93 pages DTMF Programming 4 8 3 Changing to from Day Light Saving Time The operator can change to from Day Light Saving time by calling the unit and during the opening greeting dialing XXXX the operator s password This password can be disabled See Section 4 8 1 2 Y 0 Reduce the time by one hour Y 1 Increase the time by one hour 4 8 4 Changing the Operational Mode The operator can
63. ript menu m Transfer the call to another script menu and change the language m Transfer the call to an extension or hunt group m Transfer the call to a mailbox a Dial a string of DTMF 10 different strings and up to 20 digits for each string including special characters m Retrieve messages from a mailbox Disconnect the line m Leave a message m Play the directory listing Installation and Programming Manual v6 0 r5 Page 11 of 93 pages General Description 2 1 3 Voice Mail Features The unit enables a caller to leave a message recorded in his own voice in any mailbox The mailbox owner can access his her mailbox at any time from any touch tone telephone and listen to his her messages Mailbox owners can also modify their own mailbox parameters Up to 47 messages new and saved can be stored in the mailbox e Real Virtual Mailboxes The unit supports up to 128 real and virtual mailboxes A real mailbox has a telephone extension whereas a virtual mailbox does not e Personalized Mailboxes Mailbox owners can personalize their mailboxes by recording a personal greeting assigning a personal password to the mailbox and setting optional parameters e Personal Greeting Mailbox owners can record or change personal greetings at any time from any touch tone telephone Callers first hear the personal greeting of the extension called and then they can leave a message e Day and Time Stamp The system administrator can program
64. rns on the message light of the telephone extension If the Message Light Off code is programmed the code is transferred to the PBX after the mailbox owner retrieves all his new messages The system administrator can set the notification method to one of the two states code 760 Notification on 1 new message Notification on every new message e Sign Rings The Unit rings the notified extension number These Sign Rings may be sent at programmed intervals code 720 The Unit stops sending Sign Rings after the mailbox owner retrieves all his new messages or the maximum number of retries has been made code 750 e Rings The Unit rings the notified extension for a programmed time period code 730 When the mailbox owner answers the Unit prompts him to enter his password After entering the password the mailbox owner may retrieve his messages If the mailbox owner does not answer the Unit tries again at programmed intervals code 720 The Unit stops sending Ring notifications after the mailbox owner retrieves all his new messages or the maximum number of retries has been made code 750 Remote Notification The mailbox owner may choose to be notified at a remote location 1 e his mobile telephone home telephone or pager by entering a remote telephone number of up to 20 digits or pager number of up to 40 digits You can use any combination of A D 0 9 and Pause when setting the remote notification telephone numb
65. s 0 9 Programming Commands MAILBOX NOTIFICATION COMMANDS CONT D OPERATION COMMAND SECTION Ring notification Retries 750 XX 4 6 3 1 Activate the LED 760 X 4 6 3 1 tificati oe ere X 0 for 1 new message X 1 for every new message Adjusting recording length 790 X X 1 9 minutes Installation and Programming Manual v6 0 r5 Page 79 of 93 pages Programming Forms 9 Programming Forms The following pages include forms to help you properly setup and maintain the Voice Mail System using DTMF programming commands OPERATION COMMAND Select opening menu No of digitsin an extension 9800 No of rings before the line is Line 1 310 1 answered Line 2 310 2 Line 3 310 3 Line 4 310 4 Time to waitforNoAnswer 3 Legal PBX extensions Group 1 3200__ Group 2 320 1 2 Group 3 320 2 3 Group 4 is 2 __ e 3204__ Operator ID Code Er 33 4 External Access Code Day Operator s Extension No Night Operator s Extension No Fax Extension No Supervisor Extension No Create a range of mailboxes 500 Create a mailbox 501 Create a range of virtual mailboxes 520 Create a virtual mailbox 521 Change the first digit of the group 545 BA numbers Installation and Programming Manual v6 0 r5 80 Programming Forms OPERATION COMMAND Add mailboxes to a group Group 000 540 000 Group 001 540 001 Group 002 540 002 Group 003
66. sages followed by previously saved messages At the end of each message the unit plays the Retrieve Message menu Installation and Programming Manual v6 0 r5 51 User Operation Instructions DIGIT NAME DESCRIPTION 1 Next Message Play next message 2 Replay Replay current message 3 Save Save current message 4 Forward Forward current message to another mailbox 5 Reply Reply to message sender Internal messages only 8 Delete Delete current message 9 Return to Previous Return to previous menu User s main Menu menu 6 4 Mailbox Parameters If the mailbox owner dials 2 while in user s main menu the unit plays the user s Parameters menu DIGIT NAME DESCRIPTION 1 Record Greeting Record a greeting message for the mailbox 2 Record Name Record your name 3 Directory Listing Set directory listing parameters 4 Change Password Change the mailbox access password 5 DND DND Enable Disable 6 External Notification Set the external notification parameters if allowed 7 Pager Notification Set the pager notification parameters if allowed 9 Return to Previous Return to previous menu User s main Menu menu 6 4 1 Record Greeting The mailbox owner can record a personal greeting by dialing 1 on the user s parameters menu see Section 6 4 The unit then plays the Record Greeting menu Installation and Programming Manual v6 0
67. select one of the languages supported by the unit When the mailbox owner or caller enters the mailbox the unit automatically switches to the selected language Adjustable Recording Length The system administrator can select the length of all recorded messages in the unit The selected length will control the following types of messages scripts greetings names and incoming messages Changing this parameter will affect the operation unit Automatic Gain Control AGC When this feature is enabled the unit automatically adjusts the line volume so incoming messages will be recorded at the same level Installation and Programming Manual v6 0 r5 Page 13 of 93 pages General Description 2 2 The Basic System Description The unit is a digital system consisting of a e Sophisticated DSP voice processing device e Flash memory for storing voice recording and parameter data e Central Processing Unit e Two or four ports e Real time clock The unit provides two major services e Automated Attendant Uses menus and sub menus to transfer calls to specific departments extensions or mailboxes e Voice Mail Receives and delivers messages Each mailbox has its own number and mailbox owners have passwords enabling them access to their mailboxes Messages can be saved deleted or transferred to other mailboxes Mailbox owners can also send identical messages to groups of mailboxes or to all the mailboxes in the system By configuring
68. sion 2 Port module Memory Module J2 Figure 3 7 Expansion the System to 40 hours Installation and Programming Manual v6 0 r5 20 DTMF Programming 4 DTMF Programming The unit can be programmed by e Telephone using DTMF tones e Computer using the Voice Mail Utility Program see Section 5 This section describes programming the unit using DTMF tones Note You will hear a confirmation tone every time you enter a programming command 4 1 Entering and Exiting the Programming Mode The unit does not handle calls when in the programming mode To enter the programming mode Dial 862 from any extension of the DV 38 or DV 96 Wait until the unit answers and plays the opening menu Then dial 900 Dial the System Administrator s password the default password is 1234 to enter the programming mode To exit the programming mode e Dial 900 Do not dial for one minute Note If you exit the programming mode by 900 the unit plays the opening menu and you can then test the changes made to the system Installation and Programming Manual v6 0 r5 Page 21 of 93 pages DTMF Programming 4 2 First Time Programming Checklist Call from a touch tone telephone to the unit Dial 862 and you will hear the default message system message 000 or script message 01 see Chapter 10 Dial 900 and the administrator password default 1234 to enter the programming mode Set the PBX parameters se
69. ssages volume to a set volume level Note For the new value to take affect a new call must be initiated DTMF 379 X amplitude where X volume level 3 9 9 Loudest Installation and Programming Manual v6 0 r5 Page 25 of 93 pages DTMF Programming CODE DTMF CHARACTER NUMBER TO DIAL Digits 0 9 0 9 xK Extension 0 Pause 1 indicates a 1 second pause Hook Flash 1 a2 Hook Flash 2 3 4 A 5 B 6 C 7 D 8 Installation and Programming Manual v6 0 r5 26 DTMF Programming 4 4 Setting the Time and Date Table 4 2 presents commands used to set the unit clock and calendar Note Do not forget to enter programming mode by dialing 862 and 900 and the administrator s password before using the programming commands Table 4 2 Commands to Set the Unit Clock and Calendar OPERATION COMMAND Setting the time 420 HH MM where HH hour 00 23 MM minutes 00 59 Example 420 15 25 stands for 3 25 p m Setting the date 430 DD MM YY where DD date of the month 01 31 MM month 01 12 Y Y year 00 99 Example 430 15 03 97 March 15 1997 Note 00 represents Year 2000 Note The day of the week is automatically calculated by the system based on the entered date Listening to the system time 440 The system announces the date and time 4 5 Programming the Operational Mode The unit can operate in Day Night Break or
70. sulting from fire accident neglect abuse or acts of God use of improper electrical power or repair of tampering with or alteration of the product by anyone other than Aristel authorized personnel Aristel Networks D2 Voice Mail Manual Issued March 2006 Page 2 of 93 pages Table of Contents Table of Contents o ct steescates sue tontenctehsat E ag otc ena eesidadupctantedaateat us tone beaRliaiee ca letuce 7 1 1 Manual Audience and COS A A 7 20 General DESC PIO E E EA 8 2 1 1 System Feature minis AEEA R ES LEA EARTEN A S 9 2 1 2 Automated Attendant Features srt td 10 22153 Voice Mall Reabren id lll 12 2 2 The Basic System Description ciscccsssseesssceseisndiansacesstsagva caayacctea be seadtideesdeadoanaccetaaereanneanes 14 2 3 Physical Description siii altas 15 2 3 1 A a A a sat cine li T a R ns 16 Sc sta A AA A E E E EE EES 17 3 1 Unpack Senni TI 17 3 1 1 ta he Can EE EEE EE EET EE E 17 3 1 2 Expanding the System to 4 Pos do 18 3 1 3 Expanding the System to 40 Hours ssssssssssesseessessseessseessressersseesseresseeesseesseesseessees 19 du DTME Prostam sesir onrusten a ropita 21 4 1 Entering and Exiting the Programming Mode eseeeeseseesesseseseereesrrsresrressereresressessresres 21 4 2 First Time Programming Checklist nas ncn Go GGG Se ee 22 4 3 Define PBX Parameters coscstuzehi ot aa gtadstarccei ten ccantoneastsatandedas an ceantacmeeatiange R 23 4 4 Setting the Time and Dale ninia rare idas 21 4 5 Programming the
71. ted 720 XX where XX is a 2 digit number in minutes 1 99 Default 30 minutes 730 X where X 0 stands for short time for rings default X 1 stands for long time for rings 740 XX where XX stands for number of days 00 99 00 Messages are not deleted by Voice Mail System 741 X X Time in seconds 0 9 750 XX where XX refers to the number of ring notification attempts Default is 05 760 X where X 0 for 1 new message Default X for every new message 34 DTMF Programming 4 7 Programming the Automated Attendant Script Menu The unit supports up to 21 script messages 00 20 for building the Automated Attendant menu The unit also supports another six script messages in three languages 21 26 for the first language 31 36 for the second and 41 46 for the third for Busy menu No Answer menu Do Not Disturb menu and Post Recording menu see Section 4 7 5 The opening scripts for each line are selected by command 112 The following numbers are dedicated by default to specific script messages e Script message number 00 to the Day Mode Opening Menu e Script message number 10 to the Night Mode Opening Menu e Script message number 15 to the Break Time Opening Menu e Script message number 20 to the Holiday Mode Opening Menu The rest of the script messages 01 09 11 14 and 16 19 may be used in all modes without limitations Each script message has three parts e S
72. the unit to indicate the start of each message and the day and time it was recorded e Message Deletion Mailbox owners can manually delete messages or the system administrator can program the unit to automatically delete all messages after a specified number of days e Message Forwarding Mailbox owners can forward copies of messages to other mailboxes or mailbox groups Mailbox owners can also record an introduction to the forwarded message e Message Reply Mailbox owners can reply directly to a message and record a message in the sender s mailbox e Mailbox Groups A caller can send a message to all the members of a mailbox group at one time All defined mailboxes belong to the All Group mailbox group In addition the system administrator can create up to four mailbox groups each containing up to twenty mailboxes Mailboxes can belong to more than one group and can be added to or deleted from a mailbox group by the system administrator Each mailbox group can be assigned with a mailbox group greeting Installation and Programming Manual v6 0 r5 12 General Description Do Not Disturb Mode Mailbox owners can set their mailboxes in the Regular Mode or Do Not Disturb Mode When a caller dials a Do Not Disturb extension using the Automated Attendant menus the unit plays a special Do Not Disturb menu and does not transfer the call to the extension e Individual Language Selection The system administrator can
73. upported and repeats the script message e If the caller dials the Operator ID code the call is forwarded to the operator extension regardless of script message programming Installation and Programming Manual v6 0 r5 42 DTMF Programming e At the end of a script message If the caller does not dial a number during playback of a script message the unit disconnects the call at the end of the message 4 7 5 Non Supervised Transfers In a non supervised mode the unit transfers a call to the required extension without checking the status of the extension Note Do not forget to enter programming mode by dialing 862 and 900 and the administrator s password before using the programming commands The unit distinguishes between two types of transfers e Transfer to operator e Transfer to the rest of the extensions Table 4 8 explains how to program non supervised transfers to the operator and to the rest of the extensions Table 4 8 Commands to Program the Transfer Modes OPERATION COMMAND Transfer mode for all extensions 350 X Y where X 1 All extensions except the operator X 2 Operator extension only Y 0 Non Supervised Default 4 7 5 1 Detecting a Busy Extension If the unit detects a busy extension 1t performs a Recall from Busy and by default plays system message 96 if the extension has a mailbox or 103 if the extension does not have a mailbox Refer to Section 4 7 5 3 for information on ch

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