TeraJet DOCSIS Modem Installation Guide
Contents
1. TeraJet DOCSIS Modem Installation Guide Model ECM 210 TERAY SN 2952 Bunker Hill Lane Santa Clara CA 95054 www terayon com PN 8500122B Table of Contents Table of Contents ConeratulatiOns us s cep Sex vec EREMO 1 Stated svo co DUE e Da d Iu ax e FUR BRE ee wanes 1 Package Contents t 8 24 sted care Bo eee beue vat 1 System Requirements c eg ade Mat ed 3 Installation Overview 3 Connecting 4 Modem 4 Connecting the Coaxial Cable to the Modem 5 Connecting the Power Adapter to the Modem 6 Connecting the Modem to your PC 7 Starting the Modem osa coss MER quove Sex EX RR ME S 12 Reading Your Modem Lugbrs nen 13 T EOUDISSDOOLU HE ee ee Abe WEN Wa SON ES 14 Technical Support and General 16 Warranty cursus betwee Ed eee ge 17 Modem Intallation Guide Congratulations Installation Guide READ ME FIRST Congratulations Congratulations on your purchase of a TeraJet DOCSIS Cable Modem The Ter ayon TeraJet ECM 210 DOCSIS Cable Modem is the perfect choice for connect ing your personal computer to a lightning fast broadband internet connection Getting St2. Possible Solution The signal from your cable company equipment may be too weak or the cable line may not be properly attached to the modem If the cable line is properly connected 14 TeraJet 210 DOCSIS Cable Modem Installation Guide Troubleshooting to the modem call your cable company to verify whether or not a weak signal may be the problem Problem The power on my modem goes on and off sporadically The Cable light never stops blinking Possible Solution You may be using the wrong power supply Check that the power supply you are using is the one that came with your cable modem If you cannot connect to the Internet at all use this checklist to help identify possible problems Make sure your computer and monitor are turned on Make sure all power plugs are completely inserted into their sockets Your computer and cable modem should be plugged into grounded outlets e Ifyou are using a power strip make sure it is turned on Make sure all data cables are firmly connected at both ends e f you still do not have a connection call your cable service to confirm they have properly set you up for service If so instructed reset your modem TeraJet 210 DOCSIS Cable Modem Installation Guide 15 Technical Support and General Inquires TECHNICAL SUPPORT Technical Support and General Inquires Welcome to Terayon DOCSIS Cable Modem Support Terayon provides service and support in the following ways E m
3. THE PRODUCT EVEN IF TERAYON OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBIL ITY OF SUCH DAMAGES In no event shall Terayon s or its suppliers liability of the Customer whether in contract tort including negligence or otherwise exceed the price paid by Customer for the product The foregoing limitations shall apply even if the above stated warranty fails of its essential purpose TeraJet 210 DOCSIS Cable Modem Installation Guide 17
4. case it will look different than the illus N tration shown in Figure 7 4 Proceed to Starting the Modem on page 12 8 TeraJet 210 DOCSIS Cable Modem Installation Guide Connecting the Modem PC TOWER REAR VIEW OoooooooooQo OoooooooooQo ETHERNET INTERFACE CARD ETHERNET PORT 10 BASE T ETHERNET CABLE SC MODEM ETHERNET PORT Figure7 Connecting the Ethernet Cable to the NIC TeraJet 210 DOCSIS Cable Modem Installation Guide 9 Connecting the Modem Connecting the USB Cable In order for your computer USB Interface to pass data back and forth to the Tera Jet ECM 210 Modem you must connect a USB cable to the modem USB port and the USB port on the back of the computer To connect the USB cable follow these steps 1 Retrieve the USB cable from the box the modem came Use Figure 1 on page 2 to identify the cable Notice that the USB cable has two types of connectors an type and a type Figure 8 identifies the connector types B CONNECTOR Figure 8 USB Cable Connectors 2 Using Figure 9 as a guide insert the USB cable B connector into the USB Serial port on the back of the TeraJet ECM 210 modem TERAJET DOCSIS MODEM MODEL ECM 210 8 9 A CONNECTOR Figure9 Connecting the USB Cable 10 TeraJet 210 DOCSIS Cable Modem Installation Guide Connecting the Modem 3 Inse
5. ail Support Terajet support terayon com During regular business hours we will respond within 1 to 4 hours After hours we will respond the morning of the next day Find Terayon Support on the Terayon Web Site Visit our web site at http www terayon com Talk to a Technical Support Agent To speak directly with a support agent who specializes in Terayon DOCSIS cable modem information call this toll free number 1 888 859 3242 chargeable to customers outside U S A Hours of operation are Monday through Friday 8 00AM 5 00 PM Pacific Time Return Policy Terayon will only accept a package with a valid Return Authorization Number Please contact your Terayon Technical Support representative 1 888 859 3242 If the support representative determines that you need to return the modem you will receive a Return Authorization Number and shipping instructions Product Registration When you register your Terayon DOCSIS cable modem you are eligible to receive technical support to track your proof of ownership and to stay informed about upgrades and special offers Be sure to fill out your registration information on the Terayon web site http www terayon com Click Support then follow the links to the registration page 16 TeraJet 210 DOCSIS Cable Modem Installation Guide Warranty WARRANTY Warranty Terayon warrants that for a period of three 3 years from the date of purchase from Terayon or an authorized resel
6. arted This installation guide is designed for anyone who wants all the how to infor mation about installing the TeraJet ECM 210 Data Over Cable Service Interface Specification DOCSIS Cable Modem You have probably heard of online help Well think of this installation guide as onside help For best results read each pro cedure beforehand reviewing each procedure may answer some questions that could come up during the installation process So let s get started Package Contents Please take a moment to unpack your modem and familiarize yourself with the all cables and components included in the box Use the list below and Figure 1 to ver ify the contents of the box TeraJet ECM 210 Cable Modem Package Contents TeraJet Model 210 DOCSIS Cable Modem Cable Modem Power Adaptor e RJ 45 Ethernet Cable Universal Serial Bus USB Cable CD ROM with USB Drivers TeraJet 210 DOCSIS Cable Modem Installation Guide 1 Getting Started CABLE MODEM MODEL ECM 210 NOTE The appropriate Power Adapter is included with your modem Es TERAJET DOCSIS POWER ADAPTER POWER CORD USB CABLE Figure1 Contents of Cable Modem Box 2 TeraJet 210 DOCSIS Cable Modem Installation Guide Getting Started System Requirements Before you begin installing your new TeraJet cable modem make sure your com puter system has the following hardware and software Hardware Software IBM PC or Compatible Apple Mac
7. h the modem connectors identified in Figure 2 An explanation of each connector follows the illustration Figure 2 Modem Connectors 1 RJ 45 Ethernet Port 2 USB Serial Port 3 DC Input jack 4 RF Cable Connector Connects the modem to the Ethernet port on your computer NIC card Connects the modem to the USB port on your computer Connects the modem to the Modem Power Adapter Connects the modem to the coax cable supplied by your cable company TeraJet 210 DOCSIS Cable Modem Installation Guide Connecting the Modem Connecting the Coaxial Cable to the Modem To connect your new cable modem to the coaxial cable do the following 1 Remove your new cable modem from its box and place it near your computer 2 Locate the coaxial data cable supplied by your cable company 3 Connect the end of the coax cable to the RF connector on the modem as shown in Figure 3 Tighten the connection with a suitable spanner TERAJET DOCSIS CABLE MODEM MODEL ECM 210 RF CONNECTOR COAX CABLE d Signal from Cable Co Figure3 Connecting the Data Cable to the Modem TeraJet 210 DOCSIS Cable Modem Installation Guide Connecting the Modem Connecting the Power Adapter to the Modem Power for your cable modem is generated by the Power Adapter unit that comes with the modem The Power Adapter shipped with your ECM 210 modem is one of the adapters shown in Figure 4 in compliance with the require
8. iler and install it according to manufacturer instructions After installing the network interface card you must configure your computer for TCP IP protocol Refer to your operating system user manual for setup instruc tions 2 If your PC is equipped with a 10 Base T Ethernet card proceed to the necting the 10 Base T Ethernet Cable procedure If your PC is equipped with a USB Serial Port proceed to Connecting the USB Cable on page 10 IMPORTANT Do not connect the modem to both the PC Ether net and the USB port Use either the USB or the Ethernet port not both TeraJet 210 DOCSIS Cable Modem Installation Guide 7 Connecting the Modem Connecting the 10 Base T Ethernet Cable To connect the 10 Base T Ethernet cable follow these steps 1 Retrieve the 10 Base T Ethernet cable from the box the modem came in Use Figure 1 on page 2 to identify the cable 2 Using Figure 6 as a guide connect one end of the 10 Base T Ethernet cable to the RJ 45 Ethernet port on the back of the modem TERAJET DOCSIS MODEM MODEL ECM 210 RJ 45 ETHERNET PORT 10 BASE T P ipid CABLE TO ETHERNET PORT ON COMPUTER ETHERNET INTERFACE CARD Figure6 Connecting the Ethernet Cable to the Modem 3 Connect the remaining end of the 10 Base T Ethernet cable into the RJ 45 Ethernet port on the Network Interface Card NIC as shown in Figure 7 NOTE NOTE Your computer may be a desktop model or a tower model in which
9. intosh CPU Pentium class microprocessor Power PC 601 or later or equivalent 1 Memory 32 24 MB Available Disk Space 50 MB 50 MB Operating System Windows 95 98 2000 Win OS 7 5 1 or later dows NT 4 0 Workstation Network Connectivity Must have any one Must have any one USB Port USB Port e Network Interface Card Network Interface NIC Card NIC e PCMCIA Card laptop PCMCIA Card lap top NOTE i NOTE Computers using Windows 95 NT 4 0 or a Macintosh N operating system must use an ethernet port to connect to the TeraJet ECM 210 Modem Installation Overview As you follow the self installation process you may be asked to perform some tasks you have not previously attempted You will be guided through the follow ing steps Connecting the Coaxial Data Cable to the Modem Connecting the Power Adaptor to the Modem Connecting the Modem to your Computer Starting the Modem What You Will Need The following is a list of items you will need to install your new Terayon cable modem This installation guide Your computer user manual The cable modem TeraJet 210 DOCSIS Cable Modem Installation Guide 3 Connecting the Modem INSTALLING THE MODEM Connecting the Modem To install your new cable modem perform the following procedures in order Modem Connectors Before you begin installing your new cable modem take a moment to familiarize yourself wit
10. ler the product will be free from defects in material and workmanship under normal use If this product is not in good work ing order as warranted the sole and exclusive remedy shall be at Terayon s option and expense to repair the defective product or to provide an equivalent replace ment product All products that are replaced will become the property of Terayon Replacement products may be new or products reconditioned to a like new condi tion Restrictions This warranty does not apply if the product a has been altered except by Terayon b has not been installed operated repaired or maintained in accordance with instructions supplied by Terayon c has been subjected to abnormal physical or electrical stress misuse negligence or accident or d used in ultra hazardous activities DISCLAIMER OF WARRANTY EXCEPT AS SPECIFIED IN THIS WAR RANTY ALL EXPRESSED OR IMPLIED CONDITIONS REPRESENTA TIONS AND WARRANTIES INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTY OR MERCHANTABILITY FITNESS FOR A PARTIC ULAR PURPOSE NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING USAGE OR TRADE PRACTICE ARE HEREBY EXCLUDED TO THE EXTENT ALLOWED BY APPLICABLE LAW IN NO EVENT WILL TERAYON OR ITS SUPPLIERS BE LIABLE FOR ANY LOST REVENUE PROFIT OR DATA OR FOR SPECIAL INDIRECT CON SEQUENTIAL INCIDENTAL OR PUNITIVE DAMAGES HOWEVER CAUSED AND REGARDLESS OF THE THEORY OF LIABILITY ARISING OUT OF THE USE OF OR INABILITY TO USE
11. ments of your country V POWER Figure4 Power Adapters To connect the Power Adapter to the modem do the following 1 Remove the modem Power Adapter from the modem cable box 2 Using Figure 5 as a guide insert the Power Adaptor output connector into the DC Power input jack on the back of the modem TERAJET DOCSIS CABLE MODEM MODEL ECM 210 POWER ADAPTER OUTPUT CONNECTOR DC POWER INPUT JACK Figure 5 Connecting the Power Adapter to the Modem Cr IMPORTANT Do not connect the adapter AC power cord to an AC outlet at this time 6 TeraJet 210 DOCSIS Cable Modem Installation Guide Connecting the Modem Connecting the Modem to your PC In order for your computer to communicate with your new modem and the inter net it must be equipped with a network interface Today s computers are typically equipped with either a 10 Base T Ethernet card or a Universal Serial Bus USB port The TeraJet ECM 210 modem comes equipped with RJ 45 ethernet and USB connectors allowing the modem to connect to either an Ethernet port or a USB serial port To connect your new modem to your PC do the following 1 Before you begin connecting the modem to your PC look in your computer user manual or look at the back of your PC to see what kind of network inter face your PC is equipped with 7 IMPORTANT If you do not have a network interface pre installed in your computer you will need to pur chase one from a reta
12. r power off Solid during ranging and registration operations Dark when ranging and registration is complete and modem is on line and operational TeraJet 210 DOCSIS Cable Modem Installation Guide 13 Troubleshooting TROUBLESHOOTING Troubleshooting Problem I cannot access my E mail or Internet Service Possible solution Check all connections Make sure the cable line is securely connected to the cable jack on the back of the modem Verify the Ethernet or USB cable is securely plugged into both the modem and your network interface card or USB network interface Make sure your Power Adapter is properly plugged into both the modem and a wall outlet or surge protector If your cable modem is properly con nected the Cable and PC Link indicator lights on the modem front panel should be a solid color If the Cable and PC Link indicator lights LED s are solid green not blinking your cable modem is operating properly Try shutting down and powering off your computer and then turning it back on This will cause your computer to re estab lish communications with your cable company server 1 Your network interface card may be malfunctioning Refer to the Manufac turer s documentation for troubleshooting information 2 Call your cable company to verify their service is two way This modem is designed for use with two way cable plants Verify your account is activated Problem The Cable LED never stops blinking
13. rt the USB cable connector into the computer USB Serial port on the back of your computer as shown in Figure 10 NOTE Your computer may be a desktop model or a tower model in which case it will look different than the illus o tration shown in Figure 10 NOTE PC TOWER REAR VIEW Oooooooooo OoooooooooQo USB PORT A CONNECTOR USB onc FROM MODEL ECM 210 MODEM Figure 10 Connecting the USB Cable to the Computer USB Serial Port 4 Proceed to Starting the Modem on page 12 TeraJet 210 DOCSIS Cable Modem Installation Guide 11 Connecting the Modem Starting the Modem To start operating your new TeraJet ECM 210 cable modem do the following 1 Power on your computer and wait until it completes the boot up process 2 Plug the Power Adaptor power cord into an appropriate AC power outlet your computer using the USB port your computer will prompt you to load a USB driver as soon as you apply power to the modem Load the USB Drivers CD that came with the modem into your CD ROM drive and follow the on line instructions You may have to tell the computer what drive your CD ROM drive is NOTE Ifyou have connected the TeraJet ECM 210 modem to NI Once your TeraJet ECM 210 cable modem is properly connected and the Power Adapter is connected to an AC power outlet it will automatically boot up and start scanning for the active cable modem channel from your cable company ser
14. ver s IMPORTANT When you power up the TeraJet ECM 210 DOC SIS cable modem for the first time it can take up to 10 minutes for the modem to complete its boot up and scanning sequence Do not turn modem power off during the boot up and scanning sequence unless your cable operator instructs you to do so 3 Verify the Cable and PC Link LED indicators on the modem front panel are turned ON If the Cable and PC Link LEDs are turned ON and not blinking you have suc cessfully installed your new TeraJet ECM 210 cable modem If the Cable and PC Link LEDs are not turned ON or are blinking see Troubleshooting on page 14 12 TeraJet 210 DOCSIS Cable Modem Installation Guide Connecting the Modem Reading Your Modem Lights The indicator LEDs on the front panel of the TeraJet ECM 210 cable modem tell you what s happening during a communications session The table below tells you what each LED indicator means ate Color Power Green Cable Green PC Link Green Data Green Test Green Definition Dark for power OFF Solid for power ON or Online Dark for no downstream RF carrier present or power OFF Flashing slowly for downstream carrier present and ranging in process Flashing rapidly for registration in process Solid for modem on line and operational Solid for USB Ethernet link established Dark if USB Ethernet link not established Flashing for data passing through modem Dark for no data passing through modem o
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